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REGISTER NOW with the APC Value Pass for Best Savings!
23rd ANNUAL
A C
Administrative Professionals
The Premier Training Event
for Administrative Professionals & Executive Assistants October 4 - 7, 2015 | Gaylord Texan Resort & Convention Center Grapevine, TX (minutes from Dallas/Ft. Worth)
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APC PREVIEW Conference 2015
2015
Unparalleled Training 75+ High-level Learning Sessions Executive Assistants’ Summitapply NOW!
New realities. New roles.
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Networking, MeetUps, Meet-n-Mingle Meals, and more!
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New for 2015:
New realities. New roles.
Amazing Keynotes including Wild Author Cheryl Strayed
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Value, Value, Value! 6 online BONUS courses, page 2 MOS Certification, page 8 APC Tech Desk, page 8 All-New 2015 WOW Panel, page 8 You are a VIP in Grapevine! page 21
Apply Now Exclusive EA Summit page 22
Gaylord Texan Resort & Convention Center
Book NOW for best room rates! See page 26
Platinum Sponsor
Gold Sponsors
Produced by
& advance New Realities. New Roles.
New realities. New roles.
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t & advance Top 10 Benefits of Attending the APC:
1. Attending pays big dividends in ROI to you, your boss, and your organization. 2. Learn strategies and solutions that will save time and money. 3. Build credibility; get MOS certified! 4. Increase your value as an Administrative Professional with new expertise that will help you stand out and succeed.
From the Director An Important Message For Managers Executive Assistants and Administrative Professionals are among an organization’s most vital assets. No longer the office worker of yesteryear, today’s administrative staff must be multi-skilled, versatile and ready to adapt to new roles and greater responsibilities.
Judy Geller
APC Event Director and Conference Chair
Yet research shows that admins and assistants are rarely given the training they need to take on increasingly important roles. The Administrative Professionals Conference (APC) will equip today’s administrative professionals with the essential strategies, skills, and tools they need to meet the fast-changing challenges of today’s leaner organizations. Sending them to the APC will: • Help you to retain your best administrative professionals • Upgrade current skills, while mastering new “must have” skills • Train them in competencies most critical for them to be effective in their roles • Help them learn to take initiative and anticipate your needs
5. Boost your collaborative skills so you can align with your bosses’ and company goals.
• Motivate them to set higher goals and achieve superior results
6. Acquire leadership traits that lead to career growth!
• Empower them, instill confidence, and encourage a can-do attitude
7. Customize your training to meet your specific needs. 8. Become inspired by the best – your peers! APC attendees represent a who’s who of top corporations in the US, maximizing your networking ROI.
• Energize them to be better prepared for increasingly complex challenges and responsibilities The APC offers exceptional value by combining admin training, networking, career development, and meals into one cost-effective event. Your admin will return refreshed, motivated, feeling valued, and ready to achieve top productivity. To receive our PowerPoint presentation “Making the Case for the APC”, please contact us at info@apcevent.com
9. Discover the best tools for your team and organization. Connect with solution providers to learn about new technologies, services, and products.
“I enjoyed the keynotes, the magnificent networking and chance to meet people from all over. I specifically enjoyed the IT-type sessions, especially Facebook and the Cloud.”
10. Get re-energized and motivated. Return to your office energized and confident, ready to hit the ground running!
Kathy Mcclure, Executive Assistant Centers for Disease Control (CDC) HE
LL O my rol e is
HELL Ois
my role
Informed Tech Guru
Influ tial Team Leenad er
“What I especially liked about attending the APC was the training on a variety of skills from communication and leadership to technical... specifically targeted to my profession and the things I do every day.” Sara Klein, Executive Administrator Microsoft
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APC PREVIEW 2015 Our special magazine has everything you and your manager need to know about the upcoming APC, plus articles and tips that can help you see your position and career in a new light.
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23rd ANNUAL
A C
Administrative Professionals
The Premier Training Event
for Administrative Professionals & Executive Assistants October 4 - 7, 2015 | Gaylord Texan Resort & Convention Center Grapevine, TX (minutes from Dallas/Ft. Worth)
Conference 2015
CONTENTS Special Features
MOS Certification Testing
5 8 8 17
Executive Assistants’ Summit
Inspiring Keynotes 2015 WOW Panel: Resilience Under Fire MeetUps and the APC Tech Desk Solution Provider Sessions
8 On-Site MOS Certification Testing 22 EA Summit Exclusive Sessions
24 Networking & Tuesday Night Party
Visiting Texas
Articles and Tips
21 Top 5 Things to Do in Grapevine 26 Conference Accommodations
4 How Do Your Roles Compare? 8 What’s New & Hot at the APC! 9 How to Make Time for Professional
Development 11 Your Job Has Evolved, But Has Your Training Kept Pace?
Conference Program 6 7 10 12
Conference Planner Conference at a Glance
Professional Recognition 25 ASAP’s Certificate Program (PACE) 25 ASAP’s 1st Annual Eureka! Award
Registration 27 Registration Guide 27 Extend Your APC Training with the APC Plus Package
APC Workshops Tracks and Sessions
Resources 9 Sponsors and Exhibitors 17 Message to Managers 24 Book Store Pass Savings VP Value Get Conference and Workshops, and save up to $525. Plus this free book! See page 27.
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Perspectives from ASAP Research
How do your roles stack up? “Which of these
90%
tasks or job duties
Correspondence
do you handle on
85%
a regular basis as a
Documentation Management
79%
Event Planning
part of your job?� ASAP surveyed about 600 of its members with this question. Here are tasks and the percentages of respondents who do them regularly.
88%
Travel Planning
61%
51%
Project Management or Tracking
Purchasing
45%
44%
Technology
Reception
38%
Vendor Management
43%
HE LLO
my role is
Financials
Proficient Project Mgr.
37%
Personnel Management
33%
Facilities
31%
28%
Digital Infrastructure Management
24%
Public Relations or Marketing Communications
Join the more than 55,000 ASAP members and get year-round online professional development, training, and resources.
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Mail Management
27%
Compliance
24%
Corporate Giving
ASAP members save $200 on their APC registration (see page 27). Membership is free!
Premier Keynote
Inspiring Keynotes
Cheryl Strayed “A Wild Life” In her memoir, Wild: From Lost to Found on the Pacific Crest Trail, New York Times best-selling author Cheryl Strayed describes the sometimes harrowing, often hilarious stories, behind her 1100-mile wilderness trek, undertaken alone and with little preparation—a challenge she took on to save herself. At age 22, Strayed found herself shattered by two major life events: her mother’s sudden death from cancer and the end of her marriage. Looking for peace and stability, she confronted the wild and herself, ultimately finding transcendence, hope, and healing. In a message we can all learn from, Cheryl shares what she learned about how we bear the unbearable, how we move from grief and anger to acceptance, and how we keep walking even when it seems impossible to stand.
DeLores Pressley
Seth Mattison
Robyn Benincasa
Personal Power and Motivation Expert “Powered by DECAF: Supercharge Your Success”
Visionary Expert on Workforce Trends “Relationship Revolution: Building Better Connections in the Digital Age”
CNN Hero, Champion adventure racer, Author “Why Winners Win”
We’re not talking about a beverage, but a powerful way to take control of your development and skyrocket your confidence. DeLores’s simple strategies will get you percolating with excitement about your potential, once you know the DECAF method to success. Remember, you are good to the last drop, and you can create the life you desire and become even more successful than you ever dreamed!
As more relationships play out virtually, connections can sometimes feel less than fulfilling and be less than productive. From Facebook to LinkedIn, Twitter to Foursquare, it’s important to remember just how powerful it can be to reach beyond the fiber optics and make a physical connection. Seth’s presentation will equip you to build better, stronger, more authentic relationships in the new world of work.
A world champion, Robyn outlines four common traits of the world’s most consistently high performing leaders. Winners experience times of great challenge just like everyone else, but motivate and inspire themselves and those around them to reach for the top. Experience the thrill of peak performance through Robyn’s incredible stories and breathtaking video footage. Leave energized and empowered to win in every aspect of your life!
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Conference Planner Monday, October 5
10:30 am - 12:00 pm and 1:30 pm - 3:00 pm
Tuesday, October 6
10:30 am - 12:00 pm and 1:30 pm - 3:00 pm
Tuesday, Oct. 6 & Wednesday, Oct. 7 3:30 pm – 5:00 pm and 9:00 am – 10:30 am
Influential Team Member & Leader
TRACK 1
M1 Selling Your Ideas at Work: How to Communicate for Impact and Results M2 *Managing Unmanageable People Using Temperament & Personality M3 5 Ways to Empower Teams with SharePoint
T12 * Generational Differences: Why They Matter and What to Do T13 G ender Intelligence: Men and Women at Work T14 * ”Whale Done”: Techniques for Team Building and Teamwork
D1 C reate Authentic Connections; Become a Master Networker
Proficient Task & Project Manager
TRACK 2
M4 Practical Project Management for Administrative Professionals M5 How to Be Budget-Savvy and Financially Aware
T15 *Become the Office Super Hero T16 Back by demand! Advanced Minute-Taking for Experienced Minute-Takers
D2 Quick Tips to Improve Your Business Writing D3 No One Ever Told Me That! Meeting Planning Tips & Tricks
Indispensable Management Partner
TRACK 3
M6 *Creating Powerful and Strategic Partnerships M7 How to Hang On When the Ladder is Moving: Stepping Up as an Assistant
T17 Execs & Assistants on Forging Productive Partnerships
D4 The Invaluable Assistant: 15 Hard-Hitting Ideas from the Field D5 Management Techniques for Administrative Professionals D6 The Brilliance Behind Successful Leaders: 8 Actions that Build Momentum and Get Results
T18 *Skype for Business (Lync) is Practical Magic: Use One Amazing Tool in Office To Do More in Less Time T19 Email Triage for Outlook 2013 (and 2016) T20 Design Essentials for Business: Critical Skills for Professional Documents
D7 Office 2013: New Features that Can Save the Day D8 Updated for 2015! The Mobile Tech Scene D9 Format Documents in Minutes, Not Hours, with Microsoft Word Styles
T21 *Make the Most of the World’s Largest Professional Network—LinkedIn T22 Stress Management for the Frequently Frazzled T23 Fireproof Your Career: Breakthrough Performance in 6 Easy Steps
D10 You Can Increase Your Emotional Intelligence (EQ)—Here’s How!
Informed Tech Guru
TRACK 4
M8 29 Tech Tools to Create Awesome Content for Presentations, Social Media and Marketing M9 *How to Stack Your Building Blocks in Word M10 PowerPoint Slide Masters: Time Saving Secrets to Managing and Merging Your Presentations
TRACK 5
Dedicated Careerist
M11 *Escape Career Quick Sand: 10 Ways to Get UNSTUCK and Catapult Your Career M12 *We’ve Got You (Chocolate) Covered: 7 Tips a Fruitful Work-life Balance to
Advanced Level Courses Sessions with this symbol are specifically directed toward admins looking for progressive and advanced topics. All APC Concurrent Sessions are designed to provide solid training content for experienced Administrative Professionals.
Session Length
* Asterisk before a title indicates a 75-minute session. Sessions without an asterisk are 90 minutes.
Workshop Menu Pre-Conference Workshops • Sunday, October 4, 2015
Full-Day Workshops • 8:30 am – 3:30 pm W1 The Message Matters: Clear, Confident, and Collaborative Communication W2 How to Refine Your Leadership Style and Position Yourself a Cut Above the Rest Half-Day Workshops • 8:30 am – 11:30 am & 12:30 pm – 3:30 pm W3 Get Organized! Organizing and Productivity Strategies at Work W4 How DO They Do That? Secret Tech Weapons for Admins
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Post-Conference Workshops • Wednesday, October 7, 2015 Half-Day Workshops • 1:00 pm – 4:00 pm W5 Optimizing the Boss/Assistant Partnership W6 5 Easy Ways Communication Can Boost Your Career W7 Hindsight, Foresight, and Insight: Maximize Your Impact with Critical Thinking
Conference at a Glance Oct
4
Sunday, October 4 7:00 am – 6:00 pm 8:30 am – 3:30 pm 8:30 am – 11:30 am 11:30 am – 1:00 pm 12:30 pm – 3:30 pm 2:00 pm – 5:00 pm 4:00 pm – 4:45 pm 5:00 pm – 6:00 pm 6:00 pm – 6:30 pm 6:00 pm – 8:00 pm
Conference Registration/Customer Service Desk Open Full-Day Workshops* Half-Day Workshops* Lunch – Workshop Attendees Only Half-Day Workshops* Premiere of Exhibits at APC & APC Tech Desk Conference Orientation for Solo and First-Timers Conference Kick-off and Keynote: Seth Mattison Seth Mattison Book Signing Welcome Reception/Exhibits at APC Please note that breakfast is not provided on Sunday for APC Workshop attendees.
Oct 5
Monday, October 5 6:30 am – 7:30 am 7:00 am – 4:30 pm 7:00 am – 8:30 am 7:30 am – 8:30 am 7:45 am – 8:15 am 8:45 am – 10:00 am 10:00 am – 10:30 am 10:30 am – 12:00 pm 11:45 am – 1:15 pm 12:00 pm – 1:00 pm 12:15 pm – 12:45 pm 1:30 pm – 3:00 pm 2:45 pm – 4:00 pm 3:15 pm – 3:45 pm 4:15 pm – 5:15 pm
Oct 6
Oct
7
Morning Mindfulness Yoga Conference Registration/Customer Service Desk Open Exhibits at APC / Continental Breakfast sponsored by VIrgin America Bring your tech and app APC Tech Desk questions to the APC Tech Solution Provider Session Desk, sponsored by Skype Premier Keynote: Cheryl Strayed for Business. See page 8. Beverage Break and Cheryl Strayed Book Signing/Exhibits at APC Morning Concurrent Sessions (Note: Some sessions end at 11:45 am.) Buffet Lunch/Exhibits at APC APC Tech Desk Solution Provider Session: Empower Yourself through Microsoft Office Specialist Certification, sponsored by Pearson Vue Afternoon Concurrent Sessions (Note: Some sessions end at 2:45 pm.) Exhibits at APC/APC Tech Desk/Refreshment Break (Last chance to visit Exhibits at APC!) Solution Provider Session WOW Panel with Q&A
Tech Help
Tuesday, October 6 6:30 am – 7:30 am 7:00 am – 5:00 pm 7:45 am – 8:15 am 7:45 am – 8:45 am 9:00 am – 10:00 am 10:00 am – 10:30 am 10:30 am – 12:00 pm 11:45 am – 1:15 pm 12:00 pm – 1:00 pm 12:15 pm – 12:45 pm 1:30 pm – 3:00 pm 3:00 pm – 3:30 pm 3:30 pm – 5:00 pm 7:00 pm – 10:00 pm
Morning Mindfulness Yoga Conference Registration/Customer Service Desk Open Continental Breakfast/Solution Provider Session MeetUps/APC Tech Desk Keynote: Robyn Benincasa Robyn Benincasa Book Signing & Beverage Break Morning Concurrent Sessions (Note: Some sessions end at 11:45 am.) Buffet Lunch APC Tech Desk Solution Provider Session Afternoon Concurrent Sessions I (repeated from morning; some sessions end at 2:45 pm.) Refreshment Break Afternoon Concurrent Sessions II (Note: These sessions are repeated Wednesday am.) Tuesday Night Party: Texas Round-Up! at the Glass Cactus (Dinner included)
Wednesday, October 7 8:00 am – 2:00 pm 7:45 am – 8:45 am 9:00 am – 10:30 am 10:30 am – 11:00 am 11:00 am – 12:15 pm 12:15 pm – 12:45 pm 12:15 pm – 1:00 pm 1:00 pm – 4:00 pm
Conference Registration/Customer Service Desk Open Continental Breakfast/APC Tech Desk Open Morning Concurrent Sessions (repeated from Tuesday 3:30 pm block.) Beverage Break ASAP’s 1st Annual Eureka! Award and Keynote DeLores Pressley DeLores Pressley Book Signing Lunch for Workshop Attendees Only Half-Day Workshops*
*Separate registration required for Pre-and Post-Conference Workshops. The APC Value Pass includes access three up to three Workshops
The Executive Assistants’ Summit schedule differs somewhat from the APC schedule. Please see page 22 or visit APCevent.com/summit. APCevent.com | 1-800-873-1272
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New & Hot! All-New 2015
Pre-Event Webinar 9/9/15 New!
Pre-Conference Webinar
OneNote Skills for APC September 9, 2015 1:00 pm – 2:15 pm EST
You’ll hit the ground running thanks to this complimentary OneNote Skills for APC webinar before you leave for Texas. Learn how to download the Conference materials and handouts directly to OneNote, plus get strategies for note taking and collaboration with other attendees at the Conference! It’s a breeze to share what you’ve learned back at work. Attend this exciting session and make the most of your APC and EA Summit experience! If you can’t attend live on September 9, the webinar will be posted for you to watch On Demand.
Smart New Option: Supplement Your Live Training with APC Plus! Get valuable year-long training when you upgrade your Conference Registration with APC Plus and save big on ASAP’s : • Learn It Live and Learn It On-Demand Webinars • Enrollment in PACE (the Professional Administrative Certificate of Excellence) See page 27 for details.
WOW Panel to Share War Stories “Under Fire: How Resilience, Quick Thinking (and a Little Humor) Can Save the Day” We’ve all had those days: looming deadlines, WOW Panelists are: shifting priorities, and last-minute crises. Four • Danielle Zamora, Executive Assistant for top-notch Executive Assistants share “war South by Southwest Interactive Festival stories” about what they’ve faced and how they learn from and find opportunity in those • Erica Gutierrez, CAP-OM, Senior Executive Assistant to the CEO, Shutterfly, Inc. difficult days. They’ll share techniques that they use to cope with pressure and bounce • Kenya Graham, Executive Assistant to right back. Learn, laugh, and relate to their CEO, Spanx experiences as you discover that ‘not every • Jackie Gathright, Executive Administrator day is perfect’ in the world of a high-powered to VP and Chief of Staff, Cisco Systems, Inc. EA. Jo Woelfel, Director of Resource Development at the Terrafin Group will moderate.
MOS Certification Testing at the APC Sponsored by
Microsoft Office mastery is a foundation skill for most admins and assistants. And nothing demonstrates your competence like an MOS certification in each Office app. APC has partnered with Pearson VUE, the global leader in computer-based testing for high-stakes certification and licensure exams, to offer discounted Microsoft Office Specialist (MOS) Certification exams onsite at this year’s event. Take the MOS tests on-site at the APC this year or at any Certiport Authorized Training Center. Certiport is a business of Pearson VUE. During your APC registration, you can purchase an upgrade for one, two, or three certification bundles. Choose from Microsoft Word, PowerPoint, Excel, Outlook or Access on the following versions: Microsoft Office 2010 or 2013.
Sponsored by
New APC Tech Desk Ready With Answers Is it driving you crazy because you can’t figure out how to do something in Excel? Are you looking for an easier way to send documents or sync your Outlook calendar with your boss? Problems with downloads, updates, new features or looking for online apps? Bring your questions to the APC Tech Desk onsite. APC and EA Summit trainers will be available to offer support and answer your burning tech questions. See page 7 for hours.
Join a MeetUp! We try, but we can’t possibly cover all of the topics that you crave. These real-time, interactive discussions, organized by Conference attendees for Conference attendees, allow participants to talk and exchange ideas about a common topic, issue or interest. There are no leaders, no presentations—just interested people who’d like to talk. If you’re interested in organizing a MeetUp, or want to find out what MeetUps have been organized so far, contact us by emailing info@ apcevent.com, with a subject line, “MeetUps”.
“EVERY class I attended gave me skills that I can put into place immediately.“ Debra Pettus. Project Coordinator Bon Secours Health System, Inc.
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Exhibits at APC
We know that you have more purchasing responsibility than ever
before. That’s why the APC exhibit floor will be packed with products and solutions that can make your jobs easier. From office tools to transportation, training, staffing, catering, corporate event services, and beyond, be sure to meet our sponsors and exhibitors, make connections, ask questions, pick up some giveaways, and get lots of new ideas! Exhibits at APC Hours Sunday, Oct. 4
2:00 pm - 5:00 pm 6:00 pm - 8:00 pm
Monday, Oct. 5
7:00 am - 8:30 am 10:00 am - 10:30 am 11:45 am - 1:15 pm 2:45 pm - 4:00 pm - Last chance to visit Exhbits at APC
ASSOCIATION SPONSOR
PLATINUM SPONSOR
GOLD SPONSORS
SILVER SPONSORS
W ES T
MEDIA SPONSOR
BREAKFAST SPONSOR
EXHIBITORS INCLUDE:
Homewood Suites/Home 2 Suites Travel Management Company PGi Master Manufacturing Co. Tombow 4Imprint
The Charter Store Nespresso Destination Colorado Kaleidoscope Incentives ezCater
Four Steps to Success
How to Make Time for Professional Development Is a demanding work schedule holding you back from taking steps to grow the skills and knowledge that you need for your professional development? Here are four practical suggestions for finding time to take a class, join a professional group, or attend a conference or workshop. 1. Identify your learning goals. For instance, if speaking in public gives you the willies, but you’re periodically tapped to address groups, you have to find a way to face your fears and overcome them, typically by taking a class. 2. Look into the avenues open to you to help you achieve your goals. There are many types of professional development, from in-person and online classes to professional conferences. 3. Dedicate time every day to pursue your professional development plan. You might consider arriving at work an hour early so you’re free to leave in time to attend an after-hours class, lecture or event. Or, you might stay an hour later, when it’s quiet, to can take an online training session. Perhaps you can commandeer an empty office during your lunch hour to do the same. Other strategies for freeing up “extra” time: delegate secondary tasks whenever possible. Use short periods of free time, for example, before a meeting starts, or at home, in the morning, before anyone else is awake. You may be surprised to discover that smaller stretches of time may be as useful to you as large chunks. 4. Have a co-worker, mentor, or friend hold you accountable for progress. Check in with that person on a regular basis. Or, take a class with a co-worker. This will give you a chance to discuss the course content and both of you will deepen your understanding.
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Workshops for In-Depth Training The APC’s Full- and Half-Day Workshops provide the kind of training you can’t get online, through corporate training programs, or at other AP events. For greatest training value, register for the Value Pass. It includes all Concurrent Sessions, up to 3 Workshops, and a free copy of Mindset: The New Psychology of Success.
Pre-Conference Workshops Sunday, October 4, 2015
Full-Day Workshops 8:30 am – 3:30 pm W1 - The Message Matters: Clear, Confident, and Collaborative Communication Cindy Krosky, CSP, LCSW, President Achieving Corporate Excellence, Inc.
W2 - How to Refine Your Leadership Style and Position Yourself a Cut Above the Rest Betsy Allen-Manning, Executive Leadership Trainer & Coach, Diamond Leadership
Has something you said ever been misunderstood? You aren’t alone. Research reveals that 70% of all business communications fail to achieve their intended purpose, creating an array of problems that range from lost productivity and time, to misunderstandings and conflict. Up to 90% of our day involves some form of communication, so these misunderstandings matter. Learn how to improve communication to make what is said, what is intended, and what is heard, match. Communicate more clearly and confidently using a variety of techniques to deal effectively with people problems at every level.
When you understand the difference in leadership styles and how your own style comes across, you can cultivate your strengths and shine in your organization. Betsy outlines the qualities and skills that you need to become a recognized leader and a more valuable asset to your organization. Using the DISC Personality Profile, identify your strengths to perform in your “Strength Zone.” Explore the different personality types in order to influence, motivate, and communicate up and down the organization in a way that increases productivity and accountability. Betsy inspires you to perform a cut above the rest.
Half-Day Workshops 8:30 am – 11:30 am and 12:30 pm – 3:30 pm W3 - Get Organized! Organizing and Productivity Strategies at Work BethAnne Kronick, Productivity Strategist, Owner & CEO, Simplify!
W4 - How DO They Do That? Secret Tech Weapons for Admins Beth Ziesenis, Author, Tech Expert, Speaker, yournerdybestfriend.com
Interruptions, lack of focus, and procrastination cost the US economy an estimated $588 billion a year! How much are they costing you? This lively, interactive Workshop provides strategies and solutions to boost productivity and efficiency. You’ll walk away with tips that you can start using right away. In addition to organizing, we’ll talk about how to improve focus, manage information overload, limit distractions, and make better time choices. Plus you’ll learn why multi-tasking is a trap! Past participants report sleeping better at night after attending this Workshop!
Ever feel like other admins know about computer shortcuts and apps and you’ve missed the memo? Today’s technology has the ability to streamline your daily tasks and make you – and your organization – more productive. Author Beth Ziesenis will take the mystery out of online tools and amazing apps to increase productivity, provide new ways to collaborate, and wow your colleagues! She’ll show you quick fixes for productivity roadblocks, web-based solutions to access on the go, and, best of all, the tools she shares are all free or darn cheap; perfect for any budget!
For more information on these Workshops, go to
APCevent.com/program/workshops
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on Workshops VP Save The Value Pass includes the whole Conference and your choice of up to 3 Pre/Post-Conference Workshops at big savings. Plus this free book! See page 27.
New realities. New roles.
Ad
t & advance
New realities. New roles.
Ad
t & advance
Post-Conference Workshops Wednesday, October 7, 2015
Half-Day Workshops 1:00 pm – 4:00 pm W5 - Optimizing the Boss/Assistant Partnership Lorinda Lewis, President, Corporate Consulting and Training As roles evolve, admins are increasingly working with management as part of the team, as opposed to simply acting as support staff who take direction. Managers today often see the assistant as confidante, sounding board, adviser, booster, gatekeeper, and partner. Examine the four elements that effective partnerships are based on. Learn how to see things through the boss’s eyes and align your interests, objectives, and style with theirs. Get techniques for solving problems and confronting differences productively. And understand why confidence in yourself and your contributions is critical.
W6 - 5 Easy Ways Communication Can Boost Your Career Pamela Green, SPHR, ACC, Chief Engagement Officer, PPI, LLC Many people think that doing good work is the key to career success. While it may get you noticed, your interpersonal skills (or lack thereof ) are more likely to determine success. If you want to be at the front of the line for special projects and new opportunities, take your skills to the next level in this engaging, informative Workshop. Learn how to design and implement a more effective communication strategy tailored to you and your organization. Identify communication pitfalls that create career barriers. Take an in-depth look at proven communication methods that you can use right away.
W7 - Hindsight, Foresight, and Insight: Maximize Your Impact with Critical Thinking Sandy Geroux, CEO, WOWplace International, LLC Want to be someone who can “read people’s minds,” anticipate and prevent problems, recover quickly, and find fast solutions? As admins, we usually think reactively, tactically, and logistically in order to solve problems and handle the details thrown at us daily. We must also develop the ability to think as strategically and proactively as the executives we serve. Train your mind to analyze experiences and apply new learning. Get tools for creating foresight by maximizing what you’ve learned and applying it to reallife situations. Develop insight by practicing and polishing critical thinking skills that move you from being “believed” to being “believed in.”
10 Important Benefits
Your Job Has Evolved, But Has Your Training Kept Pace? Whether you’re an admin or executive assistant, office manager or support staffer, your job has evolved. The question is: Has your training kept up with your expanding responsibilities? You probably handle countless demands: supporting multiple managers; coordinating work flow; juggling projects; overseeing office tech support; supervising budgets; even training, managing (and/or hiring), other admins. In short, you’re more challenged—and stretched thinner—than ever before. Here are 10 reasons why it’s essential that you keep up with your training: 1. Stay abreast of industry standards. 2. Delegate more efficiently and effectively. 3. Tune-up your verbal and written communication skills. 4. Keep current on databases, word processing, graphics, publishing and presentation programs. 5. Learn the best ways to prepare budgets and expense reports—for yourself, your department, your boss. 6. Discover how to get more done in less time. 7. Learn from the experience of others; i.e., gain new ideas that you can bring back to work. 8. Hone interpersonal skills, including conflict resolution and persuasion. 9. Better manage multiple projects (and bosses). 10. Get required CEU’s for certification. These are just a few of the benefits of training. And the more skilled you become, the better your chances to thrive in your current job, and to advance to higher positions with a commensurate salary. What’s more, you’ll gain greater respect and credibility from those you work with and report to, and stay energized in your job.
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Mix & Match Tracks APC conference sessions are organized into these five tracks: Influential Team Member & Leader, Proficient Task & Project Manager, Indispensable Management Partner, Informed Tech Guru, and Dedicated Careerist—with 33 sessions combined for you to choose from! You can pick any session from any track to ensure that your APC training gives you and your manager optimal value and ROI.
Track 1: Influential Team Member & Leader Optimize your interpersonal and communications skills – key to upping your influence factor. Understand the impact that temperament, gender, and generations have in the workplace. Develop the skills to increase your influence and create strong rapport up and down the hierarchy.
Monday, October 5 10:30 am & 1:30 pm
M1 - Selling Your Ideas at Work: How to Communicate for Impact and Results Dawn Brackett, Executive Coach and Transformational Speaker, Dynamotive, Inc. Perhaps you’ve spoken up in a meeting with little reaction from the group, only to have someone else say almost the same thing ten minutes later to resounding agreement. It’s not always the best idea, the best product, the best thinker that gets listened to; it is often the person who knows how to talk so people will listen. Discover power words every persuasive businessperson should use and the Cicero principle of persuasion. Learn why inclusion and resonance are keys to connecting. Find out what having a champion can do for you and how to get one.
M2 - *Managing Unmanageable People Using Temperament & Personality Eddie Williams, Trainer & Consultant E & M Williams Consulting Group, LLC Did you ever say, “What planet are they from?” Have you worked with someone who just rubbed you the wrong way…and realized later that you completely misread them? This session provides instantly applicable tips and techniques to help you learn how to recognize and deal with temperaments and personalities different than yours. You’ll also learn more about yourself so you can better understand co-workers, clients, bosses and even family members. The more you know about “unmanageable” people, the better you’’ll be able to understand and communicate with them.
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M3 5 Ways to Empower Teams with SharePoint Melissa Esquibel, MCT, President, MPELLC Does your organization use SharePoint? If you think it can improve teamwork, you’re right! Whether you’re using SharePoint 2010, SharePoint 2013 or SharePoint Online (Office 365), there are ways to empower that are easy to implement and impactful. Reduce the flood of e-mails and the scrambling around for the latest version of documents and procedures. You’ll make sharing support tasks easy and visible to everyone. Learn how to use new and often hidden features of: newsfeeds, surveys, calendars, document libraries, task lists and more. This session is intended for those who are either using or considering SharePoint 2010 or SharePoint 2013. Previous knowledge of SharePoint is helpful, but not required.
Advanced Topics Sessions with this symbol are specifically directed toward admins looking for progressive and advanced topics. All APC Concurrent Sessions are designed to provide solid training content for experienced Administrative Professionals. * Asterisk before a title indicates a 75-minute session. Sessions without an asterisk are 90 minutes. Conference Program subject to change. Please check APCevent.com for updates.
Tuesday, October 6 10:30 am & 1:30 pm
T12 - *Generational Differences: Why They Matter and What to Do Lorinda Lewis, President Corporate Consulting and Training When we talk about how to collaborate and communicate effectively—or when conflicts and misunderstandings arise at work—we rarely examine generational differences as key factors. Yet, at no other time have four very different generations worked together. To build productive work relationships, we must develop a greater understanding of others’ viewpoints and experiences. Learn the 10 keys to working well and essential attitudes that help you relate across generations. Compare generational perspectives on relationships, incentives and what matters about work. Walk away with tangible approaches to communicate and connect with each generation—in the workplace and beyond.
T13 Gender Intelligence: Men and Women at Work Cari E. Guittard, Principal, Global Engagement Partners & Professor, Hult International Business School You’ve heard of Emotional Intelligence, now learn about Gender Intelligence: the ability to understand and use the differences between men and women in how we make decisions, problem-solve, and communicate, understanding the contributions that both bring to the workplace. Explore Gender Intelligence from a practical day-to-day perspective in an engaging discussion on the most common pitfalls for men and women at work and how they can leverage each other’s strengths. Learn about negotiating and influencing across gender most effectively. Cari also shares insights from the latest Gender Intelligence research.
PACE
T14 - *”Whale Done”: Techniques for Team Building and Teamwork Eddie Williams, Trainer & Consultant E & M Williams Consulting Group, LLC Founded on Ken Blanchard’s book about the power of positive relationships, this session teaches how to encourage positive behaviors in teams while redirecting negative behaviors among those you work with, live with, and encounter. High commitment and motivation at work increase productivity, and they can be fostered by “catching people doing things right” and by redirecting negative behavior. Discover ways to build trust among team members. Get tools and create an “action plan” for developing productive and positive relationships. Learn the five steps for redirecting behavior when correction is needed and how to apply the ABC’s of performance management.
Tuesday, October 6
3:30 pm - 5:00 pm and repeated
Wednesday, October 7 9:00 am - 10:30 am
D1 Create Authentic Connections; Become a Master Networker Peggy Vasquez, Chief Executive Assistant and Author Networking is all about making genuine connections, relationships that last and are built on trust and respect. Explore new tools for overcoming your reluctance to approach people you don’t know and get proven conversation starters. Increase your confidence and “connectability” by learning body language do’s and don’ts (including how to have a world-class handshake), business card etiquette, and building rapport. Peggy will help you become a “Master Connector” not only in the business world, but in general. Leave ready to start practicing what you learn right here at the Administrative Professionals Conference.
Earn valuable credits Professional Administrative towards a prestigious certificate Certificate of
All Conference Sessions link toExcellence a PACE Certificate competency. Earn up to 32 PACE credits AND get a special enrollment Professional Administrative discount! Enroll now: ASAPorg.com/certificate. Certificate of Excellence See page 25 for more information. APCevent.com | 1-800-873-1272
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Track 2: Proficient Task & Project Manager Perform at your best by fine-tuning methods and developing new competencies. The sessions in this track will help you polish your writing skills, become a practical project manager, overcome challenges and ready yourself to take on new tasks like meeting planning and budgeting.
Monday, October 5
Tuesday, October 6
M4 - Practical Project Management for Administrative Professionals Rhonda Scharf, Speaker, Trainer, Author, On-The-Right-Track
T15 - *Become the Office Super Hero Diane Hanel, CAP, MOSM, Instructor Northeast Community College
You didn’t study project management, yet you’re being asked to plan and carry out projects while you learn on the fly. Save yourself frustration and mistakes with this session designed specifically for admins and assistants. Learn how to develop achievable plans, work well with everyone involved and achieve the credibility you deserve. We’ll cover 5 key skills you need, the PM lifecycle and how to communicate the good, the bad and the ugly to stakeholders and “clients.” You’ll get tools and practical, proven techniques you can apply right now to running any project thrown your way.
Here I come to save the day! Be the administrative professional who can overcome the challenges that your boss or co-workers place in front of you. Learn how to use existing websites and apps to help you complete your day-to-day tasks at work or at home. From productivity, planning, marketing, managing and collaborating —see how you can utilize your computer as well as your phone throughout the day. See a demonstration of software applications that help complete day-to-day tasks in the office – including webbased tools and apps. Preview the office of the future, including significant changes/challenges to come in the office environment.
10:30 am & 1:30 pm
M5 How to Be Budget-Savvy and Financially Aware Carl Flowers, Principal, Liberty Seminars, LLC Are you expected to track, manage or even create a department or company budget? Make yourself more valuable to your employer and your company with basic budgeting and financial skills. Walk away understanding the “language” of Finance & Accounting; a monthly/quarterly budget-variance report; zero-based budgeting; and how to determine “payback” in a capital budget. You’ll be able to use cost accounting principles to examine your department’s expenses and where your budget fits into the entire company budget. Plus learn the four important things to know about every budget and three questions to ask about every number on a report.
“The amount of training provided at the APC far exceeds any other conference I’ve attended.... Great conference!” Debbie Adams, Executive Assistant Blue Cross and Blue Shield of Louisiana
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10:30 am & 1:30 pm
T16 Back by demand! Advanced Minute-Taking for Experienced Minute-Takers Rhonda Scharf, Speaker, Trainer, Author, On-The-Right-Track You should attend this session if you recognize one of these scenarios: You have been taking minutes for years now, but are looking for those timesaving techniques. You have experience taking minutes, but wonder whether or not you are doing them correctly. In the event your meeting ended up in court, you don’t know what you should do. You’ve not had any formal training on minute taking. You have had training but it was years ago. This fastpaced and enjoyable session clears up those concerns and more. In a very interactive presentation, we are going to dig into deeper and complicated minute-taking situations.
So you THINK you know Microsoft Office? Pearson VUE will be on-site at the 2015 APC for Microsoft Office Specialist (MOS) Certification. See page 27 for details.
Tuesday, October 6
3:30 pm - 5:00 pm and repeated
Wednesday, October 7 9:00 am - 10:30 am
D2 - Quick Tips to Improve Your Business Writing Karen Jennings, Business Technology Instructor and Kathleen Spahn, Business Technology Instructor & Program Director, Madison Area Technical College Take the mystery out of how to write effectively in a variety of situations. Did you know that there are guidelines that can help you make good writing choices? Discover how to write messages that get results! This session will cover how to approach different types of written messages, including good-news/neutral news and, yes, even bad-news messages. Learn how to write a “you” focused message that maintains goodwill. We’ll also offer advice for word choice, sentence length, and concise writing—all hallmarks of quality business messages!
D3 - No One Ever Told Me That! Meeting Planning Tips & Tricks Maralynn Adams, CMP, The Corporate Event Group Have you ever de-briefed after an event and thought, “Sheesh! That would have been helpful for to know ahead of time!”? This session gives you valuable info you need when planning your next event. Maralynn helps take the anxiety out of event management with proven tips that streamline your planning process. Get the inside scoop on how to save time, money and headaches. Learn what motivates account reps to go above and beyond; get techniques for avoiding unexpected problems that can derail your meeting or event. You’re guaranteed to come away with more than one piece of knowledge that’ll make your job easier!
*Indicates 75 minutes. Indicates Advanced sessions. Conference Program subject to change. Please check APCevent.com for updates.
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Track 3: Indispensable Management Partner Cultivate the skills and knowledge that keep you on the same wavelength as management. Identify how you can contribute to meeting objectives and achieve goals of your own. Put management skills into practice and get strategies for successfully developing solutions and learn to avoid common management mistakes.
Monday, October 5 10:30 am & 1:30 pm
M6 - * Creating Powerful and Strategic Partnerships Peggy Vasquez, Chief Executive Assistant and Author You recognize powerful partnerships when you encounter them: you may wonder what created the trust and respect displayed in their behavior. Powerful partners depend on each other to achieve a common purpose. When in synch, each partner contributes to the other’s accomplishments creating a win-win partnership. Peggy’s career experience includes many successful partnerships. Together, examine the following: how to build an effective partnership with your manager; leveraging other strategic partnerships and applying first aid to an ailing partnership. Leave with a tool you can use to create your own win-win partnerships!
M7 How to Hang on When the Ladder is Moving: Stepping Up as an Assistant Cindy Krosky, CSP, LCSW, President Achieving Corporate Excellence, Inc. Organizational charts have changed; there are fewer boxes up and down the chart. More admins are being expected to step up and address situations that once went to a manager. Step up to the new reality. Develop crucial managerial tools needed to take you to a higher level of proficiency. Learn how to manage between the lines so that you avoid common managerial mistakes. Improve your skill and confidence in handling problems and in making decisions. Understand how to lead others even when you don’t have the authority.
*Indicates 75 minutes. Indicates Advanced sessions. Conference Program subject to change. Please check APCevent.com for updates.
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Tuesday, October 6 10:30 am & 1:30 pm
T17 - Executives and Assistants On Forging Productive Partnerships C. Edward (Chuck) Chaplin, President and CFO, MBIA Inc. Gail Grace,Executive Assistant to President and CFO,MBIA Inc. David A. Cass, SVP, Chief Information Security Officer, Elsevier, Inc. Christopher M. Whibley, Executive Assistant to Chief Information Security Officer, Elsevier, Inc. Assistants and their Executives share how to create a solid working relationship and explore three essential keys: trust, reciprocity and communication. Hear what successful EAs have learned about adapting to their Exec’s style and how they deal with inevitable bumps in the relationship. Learn how Execs believe their Assistant adds value and what their Assistant has taught them about the EA role.
Solution Provider Session Tuesday, October 6
3:30 pm - 5:00 pm and repeated
Wednesday, October 7 9:00 am - 10:30 am
D4 - The Invaluable Assistant: 15 Hard-Hitting Ideas from the Field Sandy Geroux, CEO, WOWplace International, LLC Your competence makes you “indispensable.” Beyond that there are mindsets, attributes and skill sets that executives prize in their assistants-features that move you from “indispensable” to “invaluable.” Knowing what your boss is looking for (often before they know), “having their back” by anticipating needs and attending to things they overlook, and acting with the agility and adaptability demanded of executives is as critical to your success as it is to theirs. Direct from executives and their assistants, get 15 hard-hitting tips, skills and mindsets you need to stay on top of your game, and help your executives stay on top of theirs.
D5 - Management Techniques for Administrative Professionals Carl Flowers, Principal, Liberty Seminars, LLC As the role of the administrative professional has evolved, many admins and assistants have been asked to take on management duties and responsibilities. If that describes your role, this session will help you achieve results with people and projects, making both you and your boss look good. Learn how to communicate clearly in person and writing, how to handle difficult people and hold others accountable for their words and actions. Get techniques for taking control of your daily schedule; planning and leading meetings, managing projects effectively from start to finish, and negotiating with vendors and/or suppliers.
D6 The Brilliance Behind Successful Leaders: 8 Actions that Build Momentum and Get Results Betsy Allen-Manning, Executive Leadership Trainer & Coach, Diamond Leadership What do you really want in life? Put plans into action to get the inside track on achieving your goals faster. Don’t let procrastination or excuses keep you from accomplishing what you want. You’ll get proven strategies to achieve the results you desire physically, financially, emotionally, in your career and relationships. Get tools for maintaining focus and motivation until end results are achieved. Learn how to prioritize your daily schedule and how to get others on board with your goals. Walk away with a “weekly success schedule” to help you achieve what you really want.
Monday, October 5 12:15 pm – 12:45 pm
Empower Yourself through Microsoft Office Specialist Certification Microsoft Office Specialist (MOS) certified professionals are significantly more productive than their non-certified colleagues and peers in the daily use of Microsoft Office technology. Learn how MOS certification will equip you with the knowledge, skills and abilities that are expected, even demanded, by today’s employers. See how MOS certification can help you increase confidence, attain professional differentiation and boost job satisfaction.
Message to Managers:
Benefits of High-Level Employee Training Recent research conducted by the American Society of Administrative Professionals (ASAP) website revealed how much Administrative Professionals value training. Admins were asked, “What kind of appreciation would you most value from your manager”? The majority of participants checked “approval for training”! The Administrative Professionals Conference offers exceptional training, just what Admins are requesting. Higher productivity and performance. Does your organization demand more and more from its Administrative Professionals? Equip your valuable front-line staff with the most valuable skills, latest tools, and increased confidence required to meet the fast-changing challenges of today’s leaner organizations. Recognition and inspiration. Admins thrive in the atmosphere of professionalism and learning that this Conference provides. ROI and value. Your investment in the Conference comes back to your organization in the form of higher productivity, new and upgraded skills, superior performance, increased work satisfaction, and employee retention. APCevent.com | 1-800-873-1272
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Track 4: Informed Tech Guru Get ahead of the ever-evolving office technology curve! See previews of what’s to come with mobile, tablets and advances in desktop tools. You’ll discover fantastic apps to save you time and eliminate frustration, while sharpening your skills and gathering tips on tools you use every day.
Monday, October 5 10:30 am & 1:30 pm
M8 29 Tech Tools to Create Awesome Content for Presentations, Social Media and Marketing Beth Ziesenis, Author, Tech Expert, Speaker, yournerdybestfriend.com As an admin, you are responsible for representing your organization or department through the materials you create for social media, presentations or impactful collaterals. With a few easy (and free!) tech tools, you can transform your company’s messages into share-worthy graphics and videos that your colleagues and customers will love. This action-packed session shows you dozens of sites and apps that will help you elevate the quality of your social media posts, marketing collateral and other material. Discover sites to turn quotes into graphics and how to transform ordinary photos into works of art plus how you can create powerful infographics for little or no cost.
M9 - *How to Stack Your Building Blocks in Word Diane Hanel, CAP, MOSM, Instructor Northeast Community College Have you created an image or a heading that needs to be repeated several times a day or inserted in multiple documents? You probably cut (or copy) and paste between documents. There’s an easier tool you can use: a Building Block. You may have already created a Building Block and just not saved it as such. Learn how to create, edit and insert reusable document segments in Word 2010. Building Blocks, Quick Parts and Auto Text can help with things that are frequently inserted into documents again and again: a disclaimer, contact information, cover page, headers, footers, and tables.
M10 - PowerPoint Slide Masters: Time Saving Secrets to Managing and Merging Your Presentations Vickie Sokol Evans, President, Red Cape Company Merging slides and maintaining consistency throughout PowerPoint presentations often results in frustration, panic, and missed deadlines. After years of training hundreds of PowerPoint users, Vickie found that 90% of the time, knowledge of Slide Masters would have reduced errors and helped deliver excellent PowerPoint presentations in no time. Learn the step-by-step process and secret tips of effortlessly formatting your presentations using Slide Masters. Learn how to fix problem slides, create slide masters and confidently merge presentations. The days of spending hours rearranging and formatting content in PowerPoint are sure to be over, as well as the tears. 18
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Tuesday, October 6 10:30 am & 1:30 pm T18 *Skype for Business (Lync) is Practical Magic: Use One Amazing Tool in Office To Do More in Less Time Darla Barrett, Business Administrator Skype for Business, Microsoft Corporation How do you get 12 hours of work or more into an 8-hour day? You stop wasting time bouncing between apps, chasing people down to get urgent answers, scanning and emailing files before a conference call, or traveling for one meeting. Join 30+ million people worldwide who use one Microsoft Office tool—Skype for Business (Lync)—to “perform magic” all day, every day, no matter where you are. Learn hovering tips, one-click screen share, collaborative/real-time note-taking, one-click meeting setup in Outlook, how to transform meetings into virtual meetings, and more!
T19 Email Triage for Outlook 2013 (and 2016) Corinne Hoisington, Professor of IT Central Virginia Community College Future-proof your career by becoming the email guru and go-to person in your office. We all deal with a massive amount of email on a daily basis. Join Corinne Hoisington, the author of Microsoft Outlook 2013 and 2016 for a power demonstration of how to manage email, tasks, and calendar features together in a system. Learn the best practices for how to create Outlook rules and calendar events automatically to streamline your incoming email and maximize email success in the shortest time period. Reduce your stress and keep your game on as a power user of Outlook.
T20 - Design Essentials for Business: Critical Skills for Professional Documents Neil Malek, Founder and Lead Instructor, Knack Training
D9 - Format Documents in Minutes, Not Hours, with Microsoft Word Styles! Vickie Sokol Evans, President, Red Cape Company
Good design isn’t about pretty colors and snazzy graphics - it’s about making the information immediately grab hold in the viewer’s mind. We’ve all endured flat, boring presentations and tried to figure out what a report really means when there’s just way too much on the page. Explore how simple design guidelines can make materials more readable, memorable and meaningful. Learn about the pillars of design and how to apply design principles in your work. Get tools for analyzing design problems and discussing them with others diplomatically. You’ll also leave knowing how to access great design resources.
Make your job easier and more productive when editing, formatting and managing proposals, business plans, legal documents, handbooks, and more! Save hours of time and enhance the look of your documents using Word Styles, Themes and Style Sets. Learn how to apply and modify them, the benefits of using Styles, and how you can create or customize your materials. Not only will your materials stand out, but you’ll be formatting even the most complex materials in minutes! Discover how to instantly format long documents, give your documents a more professional look, with minimal effort, and easily navigate and move content.
Tuesday, October 6
3:30 pm - 5:00 pm and repeated
Wednesday, October 7 9:00 am - 10:30 am
D7 - Office 2013: New Features that Can Save the Day Neil Malek, Founder and Lead Instructor, Knack Training Microsoft Word, Excel, PowerPoint, and Outlook are upgraded constantly to add new, exciting tools and to simplify the lives of people who use them on a daily basis. We’ll address new features and dive into changes that can immediately speed up your workday. Neil shows you tips and tricks for each app: For Microsoft Word: PDF Editing and Creation, Simplified Graphic Positioning and Editing, and Screenshotting. For Excel: Slicer and Timeline Filtering; Quick Analysis Tools, and Flash Fill. For PowerPoint: Slide Designs, Animations, and Transitions, Graphic Alignment, and Inserting Online Video. For Outlook: Attachment Reminders, Quick Steps, People and Calendar Peek.
D8 Updated for 2015! The Mobile Tech Scene Corinne Hoisington, Professor of IT Central Virginia Community College Time is the administrative professional’s most precious commodity. So when an app comes along that promises to boost productivity or save you time and money—and actually delivers—we’re all ears. See how you can engage, using your smartphone or tablet, with 10 new apps that will boost your edge in the office! While much attention is given to the coolest consumer apps, mobile apps that help you do your job better are arguably even more important. From augmented reality apps to time savers, join us for a high energy session that will rock your world.
Take Home the 2015 APC Take the APC home in the form of audio with synchronized slides! Session Recording Packages will New realities. New roles. be available in Streaming Media Format and DVD-ROM. Buy them Pre-Conference when you register for the APC for the best pricing! Go to APCevent.com and click ‘Register.’
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New realities. New roles.
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*Indicates 75 minutes. Indicates Advanced sessions. Conference Program subject to change. Please check APCevent.com for updates.
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Track 5: Dedicated Careerist Today’s admins and EAs are talented and skilled professionals. Develop the career mindset and skills that will enhance your success and help you advance. You’ll leave these sessions with techniques for managing stress, staying in balance, and putting emotional intelligence and social media to work for you.
Monday, October 5
Tuesday, October 6
M11 - * Escape Career Quick Sand: 10 Ways to Get UNSTUCK and Catapult Your Career Bonnie Marcus, M.Ed, Certified Executive Coach, Self-Promotion Expert, Forbes contributing writer
T21 - *Make the Most of the World’s Largest Professional Network—LinkedIn Lynn Baldwin, Business Technology Instructor & Program Director, and Kristyn Jacobson, Business Technology Instructor & Department Chair, Madison Area Technical College
10:30 am & 1:30 pm
If you are frustrated with your career and feeling out of control, it’s time to figure out what’s holding you back. Don’t stay stuck for one more day! You can have the career you want and deserve. Bonnie helps you identify why you may not be getting ahead and provides you with valuable tips to get UNSTUCK. Learn the best strategies and tools to help you escape and propel your career forward. Take control of your career destiny, step up, and own your talent! When you leave this session you’ll know exactly what you need to do to get UNSTUCK.
M12 - * We’ve Got You (Chocolate) Covered: 7 Tips to a Fruitful Work-life Balance John Boccuzzi, Vice President of Corporate Giving, Edible Arrangements International Finding it challenging to juggle the demands of your career and the rest of your life? You’re not alone. These days, achieving a healthy work-life balance can seem like an impossible feat. John will share 7 simple, “sweet,” and achievable tips to help obtain a fruitful balance that’s right for you. *Indicates 75 minutes. Indicates Advanced sessions. Conference Program subject to change. Please check APCevent.com for updates.
“Since I’ve been attending the APC each year, my skill level has grown exponentially. I am more effective, I have a deeper, more successful partnership with my executive, am a better leader and mentor, and I am more confident in the importance of my role.” Kendra Fahrenbach, Executive Assistant AMAZON.COM
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10:30 am & 1:30 pm
Learn how LinkedIn can expand your professional network. We’ll explore ways that this business-orientated social networking tool can be a resource for you and those you support. Find out how to make the most of your profile, make trusted connections with professionals, and join groups to connect with peers (such as ASAP!). Once you have a more powerful profile created, maximize your use of LinkedIn by discovering how to research companies, gather information, attract recruiters and more. Networking and a smart professional brand have never been easier!
T22 - Stress Management for the Frequently Frazzled Dawn Brackett, Executive Coach and Transformational Speaker, Dynamotive, Inc. “Desserts” spelled backward is “Stressed.” For both, a little is fine; too much gets you into all kinds of trouble. A little stress helps us perform better. Too much affects our cognitive ability, productivity and even our health. Yet, while we are educated in math and writing, learning how to manage stress is left mostly to chance. Become better equipped at handling the ups and downs of everyday life. Understand the roots of stress and how we respond; identify your stress habits and what can make you more vulnerable…or more resistant. Get proven strategies for fighting stress before it gets out of control.
T23 Fireproof Your Career: Breakthrough Performance in 6 Easy Steps Pam Green, SPHR, ACC, CEO, PPI, LLC What can you learn from the world’s most successful professional brands? Taylor Swift, JayZ, Branson, LeBron, Rachel Ray and others have three things in common: A) They’ve boosted their market value; B) They have increased their career options; and C) They’ve created professional longevity. Learn how to leverage the same strategies as these super successful professional brands and achieve breakthrough performance in six easy steps! If you are unsure how to full leverage your key talents in your organization, then join us as we walk through how you can make significant career shifts without leaving your job.
TEXAS The 2015 APC is pleased to call Grapevine its host city. Be part of the excitement! Learn more about Grapevine, the number one festivals-and-events destination in Texas. Just minutes from the Dallas/Ft. Worth airport, Grapevine is smack in the middle of the metropolis. And yet, the Grapevine experience is a world away from the hustle and bustle of the city. Eat, shop, explore, play, or simply kick back and relax in Grapevine.
Tuesday, October 6
3:30 pm - 5:00 pm and repeated
Wednesday, October 7 9:00 am - 10:30 am
D10 - You Can Increase Your Emotional Intelligence (EQ)— Here’s How! Lorinda Lewis, President, Corporate Consulting and Training What is EQ, or emotional quotient? It sounds mysterious, but it’s not. Emotional intelligence is simply the ability to recognize and effectively manage your own emotions and understand others’ emotions. Find out the seven questions to ask yourself before confronting another person’s lack of emotional intelligence. Discover the critical steps to increasing your own emotional intelligence—these are not for the faint of heart. These steps require your openness to the possibility that you could be contributing to a toxic situation. Walk away with steps you can take to maintain control when emotions are running high.
TOP 5 THINGS TO DO IN GRAPEVINE TEXAS Here are five “not to be missed” things to do in Grapevine. Get around by riding the Grapevine Visitors Shuttle, which takes passengers to restaurants, shopping, and attractions from local hotels throughout the day, everyday. See details at apcevent.com. 1. Enjoy great offers. Simply show your APC badge to receive discounts at hundreds of shops and restaurants, thanks to Grapevine’s “Show Your Badge” program. 2. Stroll Grapevine’s Historic Main Street. It is lined with dozens of restaurants, boutiques, art studios, and galleries. You can plan an entire day filled with nature, historic sights, and artisans at work.
3. Treat yourself to a foodie tour. Hit winery tasting rooms, gourmet shops, and some of the 200 restaurants in town. 4. Shop until you drop. Visit the mammoth Grapevine Mills outlet mall, the Galleria Dallas, or downtown. 5. Have family-style fun. If you’re with the family, take a ride on the Grapevine Vintage Railroad, enjoy a performance at the Grapevine Opry Show, explore Lake Grapevine, or visit LEGOLAND® Discovery Center.
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Executive Assistants’ Summit The Executive Assistants’ Summit is an intensive program designed to meet the unique training and peer network development needs of Executive Assistants who work directly with senior executives such as CEO, COO, CIO, CFO, President, Managing Director, EVP, or SVP. Participation is by application only. The EA Summit runs concurrently with the APC; participants get access to all of the world-class training that the APC provides. EA Summit attendees also have access to an exclusive post-event webinar.
EA Summit Exclusive Workshops* Pre-Conference Workshops • Half-Day • Sunday, October 4, 2015 12:30 pm - 3:30 pm (Choose One:)
EW1 - The Politics of Promotion Bonnie Marcus, M.Ed, Certified Executive Coach, Self-Promotion Expert, Forbes contributing writer
EW2 - Team Leadership + Team Dynamics=Team Dynamite Melissa Esquibel, President, MPELLC, and Jo Woelfel, Director of Resource Development, Terrafin Group
The workplace is a highly political environment where a key decision about who gets ahead, who gets the plum assignments, and who gets access to scarce resources is not based solely on merit. Promotion and political savvy are critical to influence the decision-making process for career advancement. Hear how to: gain access to informal networks, information, and opportunities; build and leverage relationships of influence and trust; and map the power grid in your organization, identifying the key players and their influence.
Get the tools that you need to move from an EA who completes tasks on a team to an efficient team leader who engages, inspires, and collaborates. Learn how a team evolves, becomes motivated, resolves conflicts, and gets things done. This tag team Workshop with two trainers is unique – it not only gives you team leadership skills, but also integrates the tools that you already use (Outlook, OneNote, SharePoint) to facilitate communication, enable project management, and keep everything and everybody on track.
Post-Conference Workshops • Half-Day • Wednesday, October 7, 2015 1:00 pm - 4:00 pm (Choose One:)
EW5 - Managing and Organizing Outlook – for You AND Your Executive Neil Malek, Founder and Lead Instructor, Knack Training
EW6 - Stimulating Productivity: Here’s What the Future of Microsoft Office Looks Like Corinne Hoisington, Professor of IT, Central Virginia Community College
For most Executive Assistants, Microsoft Outlook is productivity central – coordinating communication and activities for both the EA and the executive. Every critical activity is catalogued in the calendar, and every important communication streams through the inbox. EAs who support one or more managers know how complicated it can be. Get tools and techniques that make keeping up with the stream of information, emails, scheduling, and calendars much, much easier. Learn about sharing settings, delegating access, creating calendar views, adding alerts, macros, custom quick steps, and much more!
Here’s an exciting, cutting-edge new Workshop! We know that one of the EA’s greatest challenges is keeping up with new technology. So, here’s how to get a head start. Microsoft’s newest Office applications are focused on productivity; and Corinne shows you the latest, greatest technologies to help you do more in less time and with greater creativity. You’ll see Microsoft Cortana (voicecontrolled everything in the office), Microsoft Sway (a powerful new web document creator – that’s easy), and Microsoft Office Mix (creates video-based presentations for work). Plus get a sneak peek at both Office 2016 and Windows 10.
*Choice of one Pre-Conference and one Post-Conference Workshop Go to apcevent.com/summit for the full EA Summit program information. Please note that the EA Summit schedule differs somewhat from the APC schedule.
Apply now for the EA Summit Enrollment is limited and reaches capacity quickly, so apply now. Applications are reviewed on a first-come, first-served basis. Go to apcevent.com/summit for the application, the full EA Summit agenda, and more detailed program descriptions.
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EA Summit Exclusive Sessions Sunday, October 4 8:45 am - 10:15 am EA Summit Networking Program Past attendees point to professional network development as a key benefit of the EA Summit. The EA Summit offers outstanding opportunities for networking with peers who share your role and challenges. This session kicks off your Summit experience and introduces you to new colleagues with whom you can share solutions, ideas and best practices during the next four days.
10:30 am - 11:15 am The Motivated EA: Finding the Career I Was Meant For Kenya Graham, Executive Assistant to CEO, Spanx Janet Spaulding, Executive Assistant to the President/CEO of The McNair Group Staying motivated is easy when your interests and strengths connect with others’ needs and what you love doing. Two EA’s talk about how they found their vocation and the value they add. They explore why their EA careers fulfill them, how they stay motivated during difficulties, why being an EA isn’t a job but a career – and how we can advance the role for those entering the field.
Monday, October 5 7:00 am - 8:30 am Breakfast Presentation: Gen-Power: Unleashing the Potential of Every Generation Seth Mattison, Founder and Chief Movement Officer FutureSight Labs Take a look around your organization. There’s a good chance your working alongside three or four generations of talent. And, the workforce is moving toward greater diversity. This dynamic can create crippling challenges or game changing advantages for teams that learn to recognize, understand, value, and ultimately tap the strategic perspective that lies within every generation. Fresh eyes alongside seasoned wisdom will be a fierce force in the new world of work.
Tuesday, October 6 11:45 am - 1:15 pm Lunch Presentation: Four Shifts You Need to Make for Courage and Endurance Courtney Clark, Speaker, Survivor, Optimist Courtney L. Clark and Associates Packed with practical tools to have you moving past frustration at critical junctures, this program reveals four ways to shift your focus and get clarity about any difficulty. Learn the four phases of fortitude and how to D.U.M.P. the resistance holding you in place. Get adaptation techniques that build personal resilience and help you advance. Plus learn how to prioritize your focus for maximum well-being.
Wednesday, October 7 7:45 am - 9:00 am Continental Breakfast: Breakfast and De-Briefing with Peers EA Summit attendees will take time this morning to reflect on and share what they’ve learned, event highlights and where they’ll go from here.
EA Summit Concurrent Sessions 9:15 am - 10:30 am (Choose One:) EW3 - Succession Planning for the Executive Assistant Pam Green, SPHR, ACC, CEO, PPT, LLC No longer just for executives, succession planning has proven equally critical for executive assistants in organizations seeking continuity of service and support during key transitions. Explore proven executive succession planning strategies that you can apply to your own transition plans. Assistants planning for retirement, promotions, or other career shifts will want to leave a legacy that enhances their credibility and reputation long after they’ve moved on, and a strong succession plan will help achieve just that.
EW4 - Global Leadership & Working Effectively Cross-Culturally Cari E. Guittard, Principal, Global Engagement Partners & Professor, Hult International Business School This interactive session will expore both personal and researchbased perspectives. Cari has worked globally her entire career, extensively studying serial global leaders; she will share best practices for working and engaging effectively globally. She will also share insights from her work with the Thunderbird School of Global Management, which leads the development of successful global leaders. Learn how to influence effectively in a crosscultural environment, and best practices for personal leadership development in a complex global environment.
EA Summit Exclusive Post-Event Webinar Thursday, November 5 • 1:00 pm - 2:15 pm Shaping Your Personal Brand: Stand Out and Have Your Value Recognized The idea of a “personal brand” isn’t new, but it’s back in the news with the advent of social media and new technologies. An article in Harvard Business Review said: “Taking control of your personal brand may mean the difference between an unfulfilling job and a rewarding career.” Learn to define your key assets and characteristics. Avoid getting boxed in by outdated perceptions of you. Learn how to build an authentic professional persona, and why how you say and do things is as important as what you say and do. APCevent.com | 1-800-873-1272
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Networking & Events
Get a Head Start!
Conference Orientation Meet and Mingle Meals for Solo and First-Time Attendees
In addition to our Welcome Reception and Tuesday Night Party, you’ll enjoy continental Sunday, 4:00 pm – 4:45 pm breakfasts on Monday, Tuesday, and Wednesday, Be sure to put this fast-moving session on and a buffet lunch on Monday and Tuesday. your schedule. Meet and network with colMake the most of this opportunity to network leagues who are traveling alone or attending and share ideas with your peers. During for the first time. A trainer will “orient” you Tuesday’s breakfast, join in the stimulating through the Program to maximize your APC MeetUps (read more about them on page 8). experience. She’ll also give you tips on how Keep in mind that a lot of admins are travelto get around the Gaylord. Then, have fun ing alone who would welcome an invitation networking and meeting your peers who are to sit at your table! attending solo or for the first time! Note: To better serve you, please be sure to let us know of any serious food allergies during the conference registration process.
Welcome Reception & Exhibits at APC Sunday, 6:00 pm – 8:00 pm
Visit the APC Bookstore
Get Keynotes’ and Trainers’ Books for Autographing
At the APC Brookstore you’ll find a perfect selection of books that are most relevant to you and your career. As you browse, take a look at books to help you grow professionally, as well as motivate and inspire you. Be sure to get a copy of the Keynotes’ and trainers’ books and have them personally autographed onsite! And, yes, they take credit cards.
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This is a great chance to meet APC Sponsors and Exhibitors and to socialize and network with your peers. Participate in new networking puzzle challenges designed to facilitate making new friends and connecting with all of our exhibitors. Best of all, enter raffles to win great prizes!
Morning Mindfulness Yoga with Cathy Harmon, Grapevine Yoga Monday and Tuesday 6:30 am – 7:30 am Start your days off right! Join us for mindful breathing and movement to center and ground you. Let’s shake off the weariness of travel and energize yourself with yoga practices that can be used today and throughout your workday. Breathe ~ Stretch ~ Release! All levels welcome; no experience necessary. Be sure to wear comfortable, appropriate attire.
Tuesday Night Party: Texas Round-Up! 7:00 pm – 10:00 pm We’re roundin’ up all APC attendees for some Western style hospitality and fun at the Gaylord’s Glass Cactus (just a short walk from the hotel). There will be no mistakin’ you’ll have a good time dancin’ and enjoyn’ some delicious grub. Be sure to wear your Western gear (“casual” business attire rules may be broken here) which may include jeans, leather, suede, fringe, Cowboy hats, boots or whatever you feel most comfortable in. Cowgirls and cowboys, leave your horses at the hitchin’ post!
Professional Recognition
Earn Valuable Credits Professional Administrative Certificate of Excellence PACE The ProfessionalAdministrative Certificate of Excellence (ASAP’s PACE Program)
PACE Credits for APC Training
Professional Administrative Each APC classroom hour is worth two (2) ASAP PACE credits when Certificate of Excellence successfully completed.
Track your training while you’re earning valuable credits toward a prestigious Certificate. Enroll in ASAP’s PACE Program, designed to be flexible to accommodate your busy schedule. Choose your own courses, set your own schedule, and work at your own speed. ASAP’s Certificate Program provides professional guidance, supplies learning resources, and tracks your progress while allowing you to customize coursework to meet your needs. You can acquire credits through a variety of live and on-demand training sources. In many cases you can earn ASAP’s PACE credits for professional development programs that you currently participate in or have recently completed!
Special PACE Enrollment Offer!
PACE Credits CEUs
Concurrent Sessions Full-Day Workshops Half-Day Workshops WOW Panel
2 12 6 2
.1 .5 .3 .1
Continuing Education Units (CEUs) If you require documentation of the education sessions completed at the Administrative Professionals Conference, we are happy to provide, upon request, a listing of sessions completed. Sessions earn the equivalent of these Continuing Education Units.
For a limited time, APC registrants can enroll in ASAP’s PACE Program for only $89.95. (Regularly $150). See page 27 for details.
Award for Administrative Professionals
ASAP Presents the 1st Annual Eureka! Award. Enter today! The ASAP Eureka! Award is an extraordinary and prestigious opportunity for your talent and initiative to be recognized. If you have created and carried out a program that produced tangible results for your company, if you have found and implemented a solution that saved money or time, reduced errors or increased productivity, we’d like to hear from you! You are a creative thinker, someone who gets things done, and we invite you to nominate yourself for the 2015 ASAP Eureka! Award for Administrative Professionals. It’s a chance not only to be recognized and honored but also to share your breakthrough with
other attendees when the ASAP Eureka! Award is presented at the 23rd Annual Administrative Professionals Conference (APC), and inspire them with your success story. If your initiative is chosen as the winning entry, you’ll receive free airfare, hotel accommodations, and registration to the 2015 Administrative Professionals Conference. Mark your calendars! Deadline for submissions: August 10, 2015. For information about how to nominate yourself or a colleague, email info@apcevent.com, with subject line, “ASAP Eureka! Award.”
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Accommodations
The Gaylord Texan Resort and Convention Center
This luxurious hotel overlooks Lake Grapevine and is brimming with authentic Texas style and hospitality. Beneath the signature glass atriums, guests at the Grapevine resort can browse eclectic shops and dine at world-class restaurants that offer everything from barbecue to Tex-Mex. During downtime, guests can explore the resort’s 4.5 acres of lush indoor gardens and winding waterways, enjoy a brisk workout at the fitness center, or unwind at Relâche Spa & Salon. You’ll discover a resort experience as grand as Texas itself at the Gaylord Texan Resort & Convention Center, conveniently located between Dallas and Fort Worth—just minutes from the DFW airport.
Book Early for Best Rates Book your accommodations by September 10, 2015 to receive our special APC room rate.* To make your hotel reservations, go to apcevent.com and click on “Event Info,” then select “Hotel and Reservations.” Or call OnPeak reservations at 1-800-803-5804.
Come Early or Stay Late! There’s so much to see and do in Grapevine, you might want to stay for a few extra days. You can take advantage of our special low APC rates at the Gaylord Texan from Friday, October 2– Thursday, October 8, 2015.
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IMPORTANT! To receive the APC Conference Hotel rate, you must book through APC’s official housing partner, onPeak. Please DO NOT call the hotel directly. *Note to Government employees: Government rates available at the Gaylord Texan on a first-come, first-served basis.
Registration Options
BEST BUY:
3 FAST, EASY WAYS TO REGISTER NOW!
➊ ONLINE
Register Now with Value Pass for Best Savings!
Get Conference and Workshops, and save up to $600 plus get a free book!
➌ PHONE
Call Sam at 1-800-873-1272
October 4-7, 2015 in Grapevine, Texas Gaylord Texan Resort and Convention Center
registration@apcevent.com
2015APCevent.com 1-800-873-1272
Don’t forget to use your VIP Code when you register! (see yellow box on back) Conference Pass Best Buy!
Value Pass Executive Assistants' Summit Pass
HURRY! Limited seating available! NEW!
Regular $1925
ASAP Member $1725
Includes access to the Conference, Concurrent Sessions on Monday, Tuesday, and Wednesday morning, Special Features, exhibits, meals, Welcome Reception, Party, WOW Panel, and Keynotes.
Regular $2450
ASAP Member $2250
Includes everything in the Conference Pass PLUS your choice of up to 3 Pre/Post Conference Workshops.
Regular $2650
Add PACE enrollment $89.95 Professional Administrative Certificate of Excellence (PACE)
ASAP Member $2450
The Executive Assistants' Summit is designed for qualified executive and senior level assistants. Exclusive Workshops, sessions, webinars, and meals are included in this pass. You must apply to this program. Visit 2015APCevent.com/summit for details.
Upgrade your Conference Registration with the ‘APC Plus’ package and get immediate access to everything below for $349!
APC Plus
- Choose 2 of ASAP’s ‘Learn It Live!’ webinars - Unlimited access to more than 75 of ASAP’s ‘Learn It On-Demand!’ webinars - 1-year enrollment in ASAP’s prestigious Professional Administrative Certificate of Excellence (PACE) Program (Earn valuable credits for attending the APC, taking ASAP webinars, and enrolling in ASAP Training Center courses.)
Pre/Post Conference
Workshops
Full-Day Workshops $649
Half-Day Workshops $395
Conference Pass registration is required to purchase Workshops à la carte. Value Pass includes your choice of up to 3 Workshops.
Workshop(s): Pre-Conference • Sunday, October 4, 2015
Full-Day Workshops (8:30 am - 3:30 pm) W1 The Message Matters: Clear, Confident and Collaborative Communication W2 How to Refine Your Leadership Style and Position Yourself a Cut Above the Rest
NEW!
Half-Day Workshops (8:30 am- 11:30 am repeated at 12:30 pm - 3:30 pm) W3 am/pm Get Organized! Organizing and Productivity Strategies at Work W4 am/pm How DO They Do That? Secret Tech Weapons for Admins
Microsoft Office Specialist (MOS) Testing with Pearson VUE • Single MOS Certification Bundle (a $184 value) = $89 • Double MOS Certification Bundle (a $294 value) = $149 • BEST RATE - Triple MOS Certification Bundle (a $403 value) = $199 *Includes all study materials, practice test(s), and exam voucher(s).
Half-Day Workshops (1 pm - 4 pm) W5 Optimizing the Boss/Assistant Partnership W6 Easy Ways Communication Can Boost Your Career W7 Hindsight, Foresight, and Insight: Maximize Your Impact with Critical Thinking
Audio Recordings + Synchronized Slides of APC sessions on Monday, Tuesday, and Wednesday morning!* • Stream Online – Pre-Conference Price = $99 • DVD-ROM – Pre-Conference Price = $99 • Stream Online + DVD-ROM – Pre-Conference Price = $139 *Workshops and Special Sessions will not be recorded. Some concurrent sessions may not be recorded due to trainer contracts. You must be an APC registrant and attendee in order to purchase the recordings. Buy Pre-Conference for the best pricing! On-site price goes up $40 and Post-Conference price goes up an additional $60!
CANCELLATION POLICY Cancellations received by August 7, 2015 will be refunded; however, a $275 cancellation fee will apply. No refunds for cancellations after August 7, 2015. Registration substitutions are allowed. Cancellation fees do not apply to substitutions. Companies will be invoiced for registrations not cancelled by August 7, 2015. From time to time, we make your name and address available to other companies whose products and services may interest you. If you prefer not to receive such mailings, please send your name and address to APC Business Mailing Preference Service, P.O. Box 7437, Portland, ME 04112-7437 USA. © 2015 Diversified Communications. All rights reserved. Printed in USA. All trademarks are property of their respective owners. Conference programs and speakers subject to change. Cheryl Strayed photo by Joni Kabana.
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Post-Conference Wednesday, October 7, 2015
Join the American Society of Administrative Professionals (ASAP) and save $200 on your APC registration. Membership is FREE. Join thousands of your colleagues today! www.ASAPorg.com
Ask about group discounts
event
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23rd ANNUAL
A C
Administrative Professionals
The Premier Training Event
for Administrative Professionals & Executive Assistants October 4 - 7, 2015 | Gaylord Texan Resort & Convention Center Grapevine, TX (minutes from Dallas/Ft. Worth)
Conference 2015
Important company mail. If the addressee no longer works at this organization, please pass this brochure along to the Executive Assistant, Administrative Assistant, Training Executive, or HR Manager at this address.
201609 VIP Code
New realities. New roles.
Ad
t & advance
New realities. New roles.
Ad
t & advance
p
23rd ANNUAL
A C
Administrative Professionals
The Premier Training Event
for Administrative Professionals & Executive Assistants October 4 - 7, 2015 | Gaylord Texan Resort & Convention Center Grapevine, TX (minutes from Dallas/Ft. Worth)
Conference 2015
3 FAST, EASY WAYS TO REGISTER!
➊ ONLINE
The APC is the best training value around — get unparalleled education, meet and mingle meals, access to a world-class faculty and assistants from the upper echelons of corporate America. 2015APCevent.com
registration@apcevent.com SILVER SPONSORS
MEDIA SPONSOR
BREAKFAST SPONSOR
➌ PHONE
Or, call Sam at
1-800-873-1272
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