APC 2023 Program Guide

OCTOBER 22-25, 2023

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2023 PROGRAM GUIDE

THE PREMIER TRAINING EVENT FOR ADMINISTRATIVE PROFESSIONALS AND EXECUTIVE ASSISTANTS

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WELCOME

Dear Colleagues,

We are excited to welcome you to the Administrative Professionals Conference’s 30th anniversary in Las Vegas, NV! We are proud to be the leading role-specific training conference in the country for over 30 years and cannot wait to celebrate this special year with everyone! Thank you to our title sponsor Robert Half and all our sponsors!

As the administrative role continues to evolve with the help of advancing technology, shifting workplace cultures, and expanding responsibilities, the need for role-specific training is crucial. We look forward to sharing insights, knowledge, skills, and strategies from leading experts in the profession to elevate your career and keep you ahead of the ever-changing business landscape!

We hope you use this time as an opportunity to not only broaden your skillset but to create meaningful connections with fellow administrative professionals that inspire and support you throughout your career.

DOWNLOAD THE APC MOBILE APP

• Get important alerts

• Create your personal schedule

• Access sessions, network with peers, and more!

Trouble downloading the app or have questions on how to use it?

Visit the Customer Service Desk in the Promenade Corridor in Office 3!

~ The APC Team

The APC MOBILE APP makes it simple to keep yourself organized and make the most of your conference experience.

EVENT REMINDERS

SESSION PRESENTATIONS AND HANDOUTS

We do not print or distribute our speakers’ presentations. Session presentations may be accessed through the APC mobile app or in the ASAP Circle Group at: asaporg.circle.so/c/apc23-presentations

CONTINUING EDUCATION UNITS

If you are enrolled in ASAP’s PACE Certification or need proof of attendance in sessions for your company or any other reason, click on the Certificate of Attendance section in the mobile app to track sessions you took and receive your certificate for APC 2023!

BASE PASS = 1.2 CEUS (12 hours)

PREMIUM PASS = 1.7 CEUS (17 hours)

EVENT REMINDERS

EVENT ACCESS: Please wear your APC 2023 name badge for access to sessions, meals, and events.

SESSION CAPACITIES: Seating in each session is first come, first seated. Once a session is full, the doors will be closed, and we will not be able to accommodate additional seating. Morning sessions are repeated in the afternoon.

Session Surveys

Don’t miss your chance to shape the future of APC and win a pass to next year’s event! Complete surveys for every session you attend, and here’s why:

1. YOUR VOICE MATTERS: We value your feedback. By completing session surveys, you help us improve future events and tailor content to your needs.

2. WIN A BASE PASS:

As a token of our appreciation, once you complete a survey, you’ll automatically be entered for a chance to win a Base Pass to next year’s APC in Aurora, CO!

How to complete the surveys: USE THE MOBILE APP: Visit the Session Survey page on the mobile app to share your insights.

THANKS TO OUR SPONSORS

4th

/ EMPERORS LEVEL

3rd FLOOR / PROMENADE LEVEL

KEYNOTES

APC

Be sure to carve out time for this dynamic and interactive environment focused on fostering innovation and providing practical insights. Spend time in this space hearing about cutting-edge AI-powered tools and solutions aimed at helping you enhance your efficiency and effectiveness.

Solution

Showcases

Grab a seat and hear from our hosted solution providers on the Innovation Stage. Companies like Otter. ai, EA Buddy, and more will take the stage and showcase how their AI-powered tools can streamline administrative tasks, automate repetitive processes, and optimize time management.

Educational Workshops

The Innovation Stage will host a series of mini sessions by AI trainer Logan Monday. Logan will dive into ChatGPT prompts for administrative professionals. Get answers and gain deeper insights on AI applications.

Hands-On Learning & Networking

Participate in hands-on learning experiences and network with peers using AI tools for tasks such as scheduling, document management, and data analysis.

THE

SWAG STORE

The APC SWAG STORE by Roham International is not just a shopping experience; it’s an opportunity to explore the world of promotional items and branded apparel, connect with like-minded professionals, and elevate your organization’s gifting game. Don’t miss this chance to discover what’s in, learn about tailoring promotional items to fit your specific needs, and leave with some fun APC gear!

BE SURE TO VISIT SCAN HERE FOR YOUR ONLINE ORDERING

PROFESSIONAL Headshot Lounge

– Octavius Corridor

MONDAY: 8:00AM – 5:00PM

TUESDAY: 8:00AM – 3:30PM

Make sure your virtual presence reflects your best you! Take some time and get a new, polished headshot photo.

– Octavius Corridor

TO ALL APC ATTENDEES WHO RECENTLY EARNED THEIR PACE CERTIFICATION!

Have you thought about certification but are not sure if it’s right for you?

Monday and Tuesday from 12:30 to 1:30, Nicole Baker, ASAP Training Manager, will discuss why PACE is vital to your development. Enjoy the lunch provided and learn more about PACE+ in Milano 1,2,5,6.

IF YOU’VE RECENTLY EARNED YOUR PACE, head to the ASAP Lounge for a photo op and your PACE Pin! READY TO ENROLL?

We’re recording our first podcast at APC!

The Admin Edge is a podcast for executive assistants and administrative professionals to learn from their peers and advance in their careers. With a surprise host, expert guest, and timely topic each week, this podcast delves deep into specific areas of concern for admins today and answers pressing career questions submitted by office support professionals worldwide.

– Octavius Corridor

KEYNOTES & SUMMITS

MONDAY, OCTOBER 23

8:30AM – 9:15AM

Julius Ballroom

Welcome KEYNOTE

Celeste Headlee

How to Have Conversations

That Matter

• 10:00am – 10:30am / Julius Ballroom

Networking with Celeste

• 10:30am – 11:00am

Meet and Greet / Patrician

SUNDAY, OCTOBER 22

9:00AM – 4:00PM

TUESDAY, OCTOBER 24

9:00AM – 10:00AM

Julius Ballroom

Keynote SESSION

Wema Hoover

Reaffirming Diversity, Equity and Inclusion; How Difference Can Make a Difference

• 10:30am – 11:00am / Patrician

Meet and Greet

• 3:15pm – 4:30pm / Milano 3,4,7,8

A Fireside Chat with Wema Hoover and DEIB Award Winner

SUNDAY, OCTOBER 22

8:00AM – 5:00PM

WEDNESDAY, OCTOBER 25

10:30AM – 11:30AM

Julius Ballroom

Closing KEYNOTE

Shola Richards

Unstoppable ResilienceTM: Staying

Strong During Any Challenge

• 11:30am – 12:00pm / Patrician

Book Signing with Shola Richards

SUNDAY, OCTOBER 22

9:00AM – 4:00PM

All sessions are located in Roman

9:00AM – 9:45AM

Welcome Activity – LISA OLSEN

9:45AM – 10:30AM

From Assistant to Asset: Elevate Your Leadership and Increase Your Value – JOSHUA WASHINGTON

10:30AM / BREAK

10:45AM – 12:00PM

Coming at You Now! AI and the Future of Admin Work

– DAWN MONROE

12:00PM / LUNCH

1:00PM – 2:15PM

Partnering Strategically with Your Executive Team

– LISA OLSEN

2:15PM / BREAK

2:45PM – 3:30PM

Performing Under Pressure

– RHONDA SCHARF

3:30PM – 4:00PM

Summit Debrief – RHONDA SCHARF

One Day MBA*

Located in Pompeian

SUNDAY, OCTOBER 22

9:00AM – 4:00PM

Google Workspace

Located in Florentine

8:00AM – 9:30AM

9:45AM – 11:30AM

12:15PM – 1:45PM

Modules 1 & 2 (Overview)

1:45PM / BREAK

2:00PM – 3:30PM

Modules 3 & 4 (Overview)

Gain a deeper understanding of organizational objectives, executive dynamics, and your role as a strategic partner. Learn practical MBA concepts that are tailored for administrative professionals to increase your value. Explore frameworks, models, and strategies that drive performance. Understand executive focus, priorities, and decision-making. Leave with a heightened business acumen and improve your problem-solving abilities.

Optimize your management skills for your boss and your team by mastering advanced Gmail functions like automated message filtering, mail delegation, and template creation. Improve time management with Google Calendar, covering event types and sharing options. Walk away with streamlined work processes, enhanced collaboration tools, and practical tips for effective time management techniques.

STARLA WEST Starla West International Executive Coach, President

CHRISTY ROGERS Training Umbrella, Owner

SATURDAY, OCTOBER 21

10:00AM – 5:00PM

Registration & Badge Pick Up – Bacchus

10:00AM – 5:00PM

Customer Service – Office 3

SUNDAY, OCTOBER 22

7:00AM – 5:00PM

Registration & Badge Pick Up – Bacchus

7:00AM – 5:00PM

Customer Service – Office 3

PREMIUM PASS SUMMITS*

8:00AM – 5:00PM PACE Prep Course – Milano 1,2,5,6

Unlock the Power of Google Workspace – Florentine

APC SCHEDULE

MONDAY, OCTOBER 23

7:00AM – 5:00PM

Registration & Badge Pick Up – Bacchus

7:00AM – 5:00PM

Customer Service – Office 3

7:00AM – 8:30AM CONTINENTAL BREAKFAST – Octavius

OPENING KEYNOTE

8:30AM – 9:15AM

Celeste Headlee

How to Have Conversations That Matter – Julius Ballroom

9:15AM – 10:00AM

Fireside Chat: State of the Profession – Julius Ballroom

9:00AM – 4:00PM

The One Day MBA – Pompeian

EA Summit – Roman

* Premium or Summit Pass holders only. Complete agenda for each summit on page 8.

11:30AM SUMMIT LUNCH – Octavius

4:15PM – 4:45PM

The Modern-Day Assistant: Build Your Influence and Boost Your Potential. Exclusive interview with Author Lucy Brazier – Roman

5:00PM – 5:30PM

APC CONFERENCE KICK-OFF & ORIENTATION

Join us in the Roman Ballroom for an overview of what to expect at APC and begin making valuable connections with peers!

10:00AM – 10:30AM

Networking with Celeste Headlee – Julius Ballroom

10:30AM – 11:00AM

Keynote Meet and Greet: Celeste Headlee – Patrician

10:30AM – 11:00AM / BREAK

LEARNING SESSIONS (REPEATED IN THE AFTERNOON)

How to Position Yourself for a Seat at the Table

– PEGGY VASQUEZ – Pompeian

Navigating Burnout, Resiliency, and Work

11:00AM – 12:00PM

– Life Balance in Today’s Workplace

– RACHEL KUHLEN – Milano 1,2,5,6

How to Build Effective Presentations

– CASEY EMERICH – Neopolitan

Learning Sessions continued on next page

5:30PM – 7:30PM – Neopolitan VEGAS SCAVENGER HUNT

To view speaker bios, learning objectives, session presentations and more, please DOWNLOAD THE APC MOBILE APP

Lucy Brazier Lynn Walder

Sunny Nunan Tony Crawford

APC SCHEDULE

Monday, October 23 continued

Tuning Up Your Team: Cultivating High Performance

– JOSHUA WASHINGTON – Augustus 2

Activate Your Career: Figure Out What’s Next and How to Make It Happen

– MADELYN MACKIE – Milano 3,4,7,8

TUESDAY, OCTOBER 24

7:00AM – 5:00PM

Registration – Bacchus

7:00AM – 5:00PM

Customer Service – Office 3

11:00AM – 12:15PM

An Introduction to Admin Awards

– SUNNY NUNAN – Augustus 3

AI in Action: How Innovative Assistants Are Harnessing the Power of AI

– MELISSA PEOPLES – Florentine

12:00PM LUNCH – Octavius

1:30PM – 2:45PM / LEARNING SESSIONS (REPEATED)

THOUGHT LEADER SESSIONS

Managing the Executive – Milano 3,4,7,8

7:00AM – 8:30AM CONTINENTAL BREAKFAST – Octavius

8:45AM – 9:00AM – Julius Ballroom

The ASAP Impact Award AND The ASAP DEIB Award

KEYNOTE SESSION

9:00AM – 10:00AM

Wema Hoover

Reaffirming Diversity, Equity and Inclusion; How Difference Can Make a Difference – Julius Ballroom

3:15PM - 4:30PM

GROUP THERAPY

3:15PM - 4:30PM

Thought Leader Session: Demystifying AI: Empowering Administrative Professionals – Neopolitan

Global Skills Matrix

– Augustus 1

Las Vegas, We Have a Problem

– Augustus 2

Dear Moderator

– Augustus 3

10:00AM – 10:30AM

Robert Half – Take Your Executive Assistant Career to New Heights – Julius Ballroom

10:30AM – 11:00AM

Keynote Meet & Greet: Wema Hoover – Patrician

10:30AM – 11:00AM / BREAK

LEARNING SESSIONS (REPEATED IN THE AFTERNOON)

Learning Project Management from a Pizzeria

– JOE PUSZ – Augustus 3

4:30PM – 6:00PM

APC WELCOME RECEPTION

Join your peers in the Octavius Ballroom for light apps, beverages, and networking to wrap up your first day at APC!

11:00AM – 12:00PM

Leadership Principles for Administrative Team Leads and EA Managers

– LISA OLSEN – Neopolitan

Project Juggling: Strategies to Manage Multiple Projects at Once

– CHRISSY SCIVIQUE – Pompeian

How to Position Yourself as an EA

Influencer with LinkedIn

– MADELYN MACKIE – Milano 3,4,7,8

11:00AM – 12:15PM

Productivity Power in Microsoft Excel 365 (PC Version Only)

– TERESA BELL – Milano 1,2,5,6

Results Without Authority: Holding People Accountable When You’re Not in Charge

– RHONDA SCHARF – Augustus 2

9 Tips and Tricks That Will Elevate Your Google Workspace Expertise

– CHRISTY ROGERS – Augustus 1

Integrate to Elevate: Harness the Power of Microsoft 365 Integrations

– DAWN MONROE – Florentine

12:00PM LUNCH – Octavius

1:30PM – 2:45PM / LEARNING SESSIONS (REPEATED)

THOUGHT LEADER SESSIONS

A Fireside Chat with Wema Hoover and DEIB Award Winner – Milano 3,4,7,8

EAs on Advancing Your Career

– PEGGY VASQUEZ – Neopolitan

APC SCHEDULE

WEDNESDAY, OCTOBER 25

7:00AM – 1:30PM

Registration Open – Bacchus

7:00AM – 1:30PM

Customer Service – Office 3

7:00AM – 8:30AM CONTINENTAL BREAKFAST – Octavius

8:45AM – 10:00AM / LEARNING SESSIONS

Leveling Up from Executive Assistant to Chief Executive Assistant

– PEGGY VASQUEZ – Neopolitan

Taking it Back Home: The ROI of the Conference

– SHELAGH DONNELLY – Augustus 1

Strategic Scheduling: Advanced Calendar Planning Techniques for Assistants

– MELISSA PEOPLES – Milano 1,2,5,6

Be the Boss of Your Time with Outlook and Teams (PC Version Only)

– TERESA BELL – Florentine

3:15PM - 4:30PM

The Serious Business of Positive Emotions – Easy & Proven Tools to Achieve High Performance

– JACKSON KERCHIS – Augustus 1

THINK TANK ROUNDTABLES

Mental Health & Burnout

– LUCY BRAZIER – Pompeian

Technology

– PAUL PENNANT – Augustus 2

The Conflict Whisperer: Unlocking the Secrets to Managing Challenging Relationships

– CHERRON CASTILLO – Augustus 2

50 Microsoft Shortcuts for YOU

– PAUL PENNANT – Augustus 3

CLOSING KEYNOTE

10:30AM – 11:30AM

Shola Richards

3:15PM - 4:30PM

Career Development

– CHERRON CASTILLO; SHELAGH DONNELLY – Augustus 3

Organizational Change

– MONICA BROOKS – Florentine

6:30PM – 8:30PM – Neopolitan

VEGAS SCAVENGER HUNT NIGHT 2

Unstoppable ResilienceTM: Staying Strong During Any Challenge

– Julius Ballroom

11:30AM – 12:00PM

Keynote Meet & Greet – Patrician

6:30PM - 9:30PM

Dress in your 90’s best for a night of music and throwback fun!

To view speaker bios, learning objectives, session presentations and more, please DOWNLOAD THE APC MOBILE APP

SESSION CAPACITIES: Seating in each session is first come, first seated. Once a session is full, the doors will be closed and cannot accommodate additional seating.

*PREMIUM PASS OR PARTY TICKET REQUIRED

Year-Round Training and Connection

Janine Bennett Customer Service & Recipient Rights Supervisor

Elijah Crawford Executive Coordinator

Brook Edwards Business Office Manager

Nancy Eyles Executive Assistant II Alesia Gibbs Administrative Services Manager

Peyton Greenfield Ticknor Senior Administrative Assistant

Katie Hendrickson, PACE Executive Assistant to the VP

Krista Hopkins Executive Assistant Jeffrey Howell Program Specialist & Executive Assistant to PEO Services

Rikki Hurt Senior Executive Assistant Raymetta Johnson-Bracey Housing and Residence Life Executive Assistant

Lisa Jose Senior Executive Assistant

Alex Kirby Chief of Staff

Lisa Khol Senior Administrative Specialist

Michelle Kovacs Senior Executive to Asst. to Chairman & CEO

Cindie LaForce Executive Assistant Mia Lane Manager, Executive & Administration

Norma Lemon-Turner Executive Assistant to EVP & Chief People Officer

Shelley Marshall Program Assistant Larae (Rae) Morlan VP of Administration

Stephanie Powley Executive Assistant to Chief Executive Officer

Marie Scannell Executive Assistant to the Deam

Jamie Schauf Executive Assistant to VP

Ta’Nesha Ward Administrative Director Nakia Whittaker-Woody Facilities Coordinator Arneadra (Neadra) Zeno Executive Assistant