THE ROLE

As a Security Officer for The Oncenter (Convention Center, War Memorial, Civic Center), you will be responsible for the safety and security of our guests, employees, vendors, events, and facilities

What To Expect

Communicate, greet, and provide information or directions to all guests in a courteous and helpful manner. Monitor activities and facilities via CCTV; alert management and/or security team of any issues.

Perform foot patrols of the facilities, observe facility activities, and detect and prevent signs of intrusion. Conduct bag search / wand / monitor metal detectors, as necessary.

Respond to safety & security calls in a professional and timely manner.

Answer phone calls, provide guidance, direction, and notify applicable individuals.

Investigate & compile accurate incident reports.

Receive, ship, document, and track deliveries.

Maintain facility lost and found; contact individuals when lost items are identified.

Respond to fire alarm systems by investigating and notifying appropriate personnel and authorities.

Assist in evacuating all individuals from the facility to safe areas, as needed.

Work with staff to ensure clients and guests receive the highest quality service during their events.

Adhere to the department’s dress code, and present yourself in a friendly and approachable manner. Other responsibilities and duties as assigned.

Requirements

High school diploma or GED

Previous hospitality industry, customer service, or retail experience preferred

Must pass a background check

Excellent verbal, written, and interpersonal communication skills

Ability to make independent and good judgment decisions within proper policy and procedures

Must be able to work irregular hours including weekends, holidays, some overnight shifts, and unscheduled overtime shifts as needed

SKILLS YOU’LL NEED

High level of confidentiality and ability to handle sensitive situations Remain flexible and adjust to situations as they occur

Ability to handle/resolve high tension situations and control “unruly” guests

Ability to perform duties in a professional manner and appearance

A strong sense of teamwork and ability to execute program

Acute sense of judgment, tact, and diplomacy

Physical Abilities

Must be able to stand for long periods of time

Must be able to work both indoors and outdoors as required

Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+, and occasional sitting

NOTE: The essential responsibilities of this position are described under the headings above They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies these are the only duties to be performed by the employee occupying this position.

Applicants who need reasonable accommodations to complete the application process may contact (315) 435- 8062.

ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Incentives: Non guard card applicants will receive $170 in reimbursements after successfully completing 30 shifts with no disciplinary actions and or at tendance issues.

Current NYS licensed applicants will receive $30 towards renewal reimbursement after completion of 30 events with no disciplinary actions and or attendance issues.

Job Title:

Department:

Reports To:

FLSA Status:

Position: Concessions Operations Manager

Facility Name: ASM Global

The Oncenter & SJH Amphitheater

Location: Syracuse, NY

Concessions Operations Manager

Food & Beverage Director of Food & Beverage Exempt

BE PART OF THE EXCITEMENT!

Concerts with major artists, professional hockey, tradeshows, auto shows, comedy acts, the symphony, and MORE! We're looking for fun, motivated people to join our Food & Beverage team and support a variety of functions at the Oncenter Convention Center, War Memorial, and Civic Center!

The Role

As the Concessions Operations Manager for The Oncenter (Convention Center, War Memorial, Civic Center), you will provide high-level oversight and operational expertise in the planning, organization, and management of all event concessions resulting in the smooth, efficient, and profitable execution of events

What To Expect

Develop, implement, and revise operating policies and procedures, manage all venue concessions operations before, during, and after the event, and evaluate and recommend methods for increasing sales

Oversee a large volume of inventory, order products, and manage high volume sales

Complete post-event evaluations, data compilation, tracking of monetary and product shortages, generate reports, and serve as a resource for POS applications and training

Project staffing needs based on upcoming events, develop and monitor work schedules, work procedure guidelines, and review and submit timesheets

Participate in the processes of interviewing, hiring, training, counseling, mentoring, and evaluating all levels of staff, and train new and current employees regarding company policies and best practices

Manage, develop, and mentor concession team members, and complete documentation of employee performance and attendance issues in accordance with company policies and procedures.

Provide direction and oversight to concessions team members and volunteers: ensure all company, state, and federal policies and procedures are adhered to, including compliance with all applicable sanitation requirements, food preparation guidelines, alcohol service policies, and safety standards. Other duties as assigned by the Food & Beverage Director.

Minimum Requirements

Education & Experience

Associates Degree and five years of management experience in a customer service industry, or combination of education and relevant experience.

Experience in Culinary Management, Business Management, Concessions Management, or other Food & Beverage Management desired

Must be able to work irregular hours including weekends, holidays, some overnight shifts, and unscheduled overtime shifts as needed

Knowledge, Skills, and Abilities

Ability to communicate in a clear, professional, and courteous manner which fosters a positive, enthusiastic and cooperative work environment

Solid working knowledge of computer applications: Microsoft Office, POS systems, timekeeping system

Advanced knowledge of inventory procedures and controls

Experience ordering product for a high-volume venue

Ability to work well in a team-oriented, fast-paced, event-driven environment

Nationally recognized food service sanitation and alcohol service training course certification preferred Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality

Physical Abilities

Ability to bend, stoop, and perform extensive walking.

Ability to exert well-paced mobility to move quickly to the different areas of the facility as service and production demands require.

Position requires constant walking, climbing stairs, lifting and carrying 75+ lbs.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies these are the only duties to be performed by the employee occupying this position.

Applicants who need reasonable accommodations to complete the application process may contact

(315) 435-8062.

ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

JOB REQ TITLE: Usher / Ticket Taker at the Oncenter, War Memorial, and Civic Center!

BE PART OF THE EXCITEMENT!

Concerts with major artists, professional hockey, tradeshows, auto shows, comedy acts, the symphony, and MORE! We're looking for fun, motivated people to join our team and support a variety of functions at the Oncenter Convention Center, War Memorial, and Civic Center!

WhyWorkforASMGlobalSyracuse?

Flexible scheduling – you sign up for the events you want to work! Opportunity to work at an amazing concert venue! Outstanding experience for your resume!

The Role

As an Usher / Ticket Taker for The Oncenter, you will you help to ensure safety, maintain the cleanliness of the venue(s), and engage with guests to assist with their needs before, during, and after the show You may be assigned as an Usher, a Ticket Taker, or both depending on event scheduling

This position is part of the Local 200 United Usher/Ticket Takers Union Union members are required to pay membership dues

What To Expect

Greet all guests upon entry to facility with excellent customer service and positive attitude. Scan guest tickets, answer questions, assist guests with locating their seats, and examine tickets for entry to various locations around the venue.

Assists all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed.

Monitor assigned work area to assist in keeping the venue safe, clean, and presentable. Resolve guest complaints and/or problems; notify on-site Management if problem cannot be resolved.

Maintain predictable and reliable attendance

Adhere to the dress code and present yourself in a profession, friendly, and approachable manner

Additional tasks as requested by Management

Requirements

High School Diploma or GED.

At least 1+ year in a guest services role. Equivalent combination of education and experience.

SKILLS YOU’LL NEED

Self-starter and able to operate under minimal supervisor to accomplish work tasks.

Excellent hospitality and customer service skills, service standards, guest relations, and etiquette.

Excellent verbal, written, and interpersonal communication skills.

Desire to work as part of a team.

Some knowledge of radio communication.

Acute sense of judgment, tact, and diplomacy

Physical Abilities

Must be able to stand for long periods of time

This position may be exposed to adverse conditions such as loud noises, pyrotechnics, etc

Position requires constant walking, climbing stairs, lifting and carrying 25 lbs+, and occasional sitting

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job

NOTE: The essential responsibilities of this position are described under the headings above They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies these are the only duties to be performed by the employee occupying this position.

Applicants who need reasonable accommodations to complete the application process may contact

(315) 435-8062

ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply VEVRAA Federal Contractor

Stand Lead

Facility Name-ASM The Oncenter Location- Syracuse, NY

Job Title: Stand Lead

Department: Food and Beverage

Reports To: Food & Beverage Manager

FLSA Status: Non-Exempt

Summary:

Supervises employees, assigns duties, and ensures duties are being performed efficiently at stands and provides high level customer service Sells food and beverages during events using a POS system

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Verifies opening and closing inventory stand sheet and alerts management of inventory discrepancies

Verifies all cash at the beginning and ending of shift

Oversee operations of stand during events to ensure guests receive outstanding service

Supervises, trains, and assists workers in preparation of all menu items for sale

Processes returns and voids in accordance with policies to ensure guest satisfaction

Handles and resolves guests’ issues with their orders in a timely and efficient manner

Inputs sales using POS system, accepts payment, and calculates change accurately

Ensures proper cash control procedures are being followed

Ensures employees always project a positive attitude and energy to customers.

Supervises, delegates tasks, and inspects cleanup of stand including all equipment, countertops, and floors.

Ensures all closing procedures are followed correctly and ending inventory counts are inputted into the system.

Complies with company policies, health, and safety standards.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Lift over 25 pounds at a time, perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting

Ability to work in a noisy, fast-paced environment

Hours of Work

Flexible part-time schedule including some long shifts, nights, weekends and holidays on an on-call basis.

ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Position- Banquet Barback

Facility Name-ASM The Oncenter

Location- Syracuse, NY

Job Title: Banquet Barback

Department:Food and Beverage

Reports To:Food & Beverage Manager

FLSA Status:Non-Exempt

Facility Name:ASM The Oncenter

Location:Syracuse, NY

Summary: Ensure bars and bar service areas are maintained, replenished and clean at all times Have knowledge of bar supplies and inventory Ensure client and guest satisfaction All duties are to be performed in accordance with New York State laws and regulations as well as Company policies, practices, and procedures The requirements listed below are representative of the knowledge, skill and abilities required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Essential Duties and Responsibilities (other duties may be assigned)

Provide total guest satisfaction through skilled and capable service in accordance with Oncenter/ASM standards

Complete tasks related to stocking, replenishing, cleaning, maintenance and preparation of beverages

Move and assemble portable bars

Set up and break down point of sales systems, cash drawers and printers

Maintain and stock adequate supplies of bar items such as glasses, cups, napkins, drink supplies, ice, condiments, etc. Prepare food items needed in the preparation of drinks

Clean and polish bar, counters, shelves and equipment

Comply with inventory control measures

Return all product and equipment to proper storage location or dish room

Remove all trash and recyclables from bar areas and dispose of properly

Maintain a professional appearance at all times

Maintain a safe, clean, organized and stocked work area following sanitation standards

Maintain professional relationship with all coworkers

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge, skill, and/or ability required

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education and Experience

1-2 years’ experience in food and/or bar service desired High School Diploma or equivalent desired

Skills and Abilities

Good oral communication skills and the ability to read, write and communicate effectively in English.

Excellent hospitality and customer service skills, service standards, guest relations and etiquette. Demonstrate mature judgment and professionalism in handling all matters. Able to understand directives and utilize basic mathematical skills

Certificates, Licenses, Registrations

ServSafe certification a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Lift and carry up to 75 pounds at a time, perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting. Ability to work in a noisy environment.

Hours of Work

Flexible part-time schedule including some long shifts, nights, weekends, and holidays on an on-call basis.

NOTE: The essential responsibilities of this position are described under the headings above They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position

Applicants that need reasonable accommodations to complete the application process may contact 315-435-8062.

ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.