4 minute read
THE ROLE
As a Security Officer for The Oncenter (Convention Center, War Memorial, Civic Center), you will be responsible for the safety and security of our guests, employees, vendors, events, and facilities
What To Expect
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Communicate, greet, and provide information or directions to all guests in a courteous and helpful manner. Monitor activities and facilities via CCTV; alert management and/or security team of any issues.
Perform foot patrols of the facilities, observe facility activities, and detect and prevent signs of intrusion. Conduct bag search / wand / monitor metal detectors, as necessary.
Respond to safety & security calls in a professional and timely manner.
Answer phone calls, provide guidance, direction, and notify applicable individuals.
Investigate & compile accurate incident reports.
Receive, ship, document, and track deliveries.
Maintain facility lost and found; contact individuals when lost items are identified.
Respond to fire alarm systems by investigating and notifying appropriate personnel and authorities.
Assist in evacuating all individuals from the facility to safe areas, as needed.
Work with staff to ensure clients and guests receive the highest quality service during their events.
Adhere to the department’s dress code, and present yourself in a friendly and approachable manner. Other responsibilities and duties as assigned.
Requirements
High school diploma or GED
Previous hospitality industry, customer service, or retail experience preferred
Must pass a background check
Excellent verbal, written, and interpersonal communication skills
Ability to make independent and good judgment decisions within proper policy and procedures
Must be able to work irregular hours including weekends, holidays, some overnight shifts, and unscheduled overtime shifts as needed
SKILLS YOU’LL NEED
High level of confidentiality and ability to handle sensitive situations Remain flexible and adjust to situations as they occur
Ability to handle/resolve high tension situations and control “unruly” guests
Ability to perform duties in a professional manner and appearance
A strong sense of teamwork and ability to execute program
Acute sense of judgment, tact, and diplomacy
Physical Abilities
Must be able to stand for long periods of time
Must be able to work both indoors and outdoors as required
Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+, and occasional sitting
NOTE: The essential responsibilities of this position are described under the headings above They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies these are the only duties to be performed by the employee occupying this position.
Applicants who need reasonable accommodations to complete the application process may contact (315) 435- 8062.
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Incentives: Non guard card applicants will receive $170 in reimbursements after successfully completing 30 shifts with no disciplinary actions and or at tendance issues.
Current NYS licensed applicants will receive $30 towards renewal reimbursement after completion of 30 events with no disciplinary actions and or attendance issues.
JOB REQ TITLE: Usher / Ticket Taker at the Oncenter, War Memorial, and Civic Center!
BE PART OF THE EXCITEMENT!
Concerts with major artists, professional hockey, tradeshows, auto shows, comedy acts, the symphony, and MORE! We're looking for fun, motivated people to join our team and support a variety of functions at the Oncenter Convention Center, War Memorial, and Civic Center!
WhyWorkforASMGlobalSyracuse?
Flexible scheduling – you sign up for the events you want to work! Opportunity to work at an amazing concert venue! Outstanding experience for your resume!
The Role
As an Usher / Ticket Taker for The Oncenter, you will you help to ensure safety, maintain the cleanliness of the venue(s), and engage with guests to assist with their needs before, during, and after the show You may be assigned as an Usher, a Ticket Taker, or both depending on event scheduling
This position is part of the Local 200 United Usher/Ticket Takers Union Union members are required to pay membership dues
What To Expect
Greet all guests upon entry to facility with excellent customer service and positive attitude. Scan guest tickets, answer questions, assist guests with locating their seats, and examine tickets for entry to various locations around the venue.
Assists all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed.
Monitor assigned work area to assist in keeping the venue safe, clean, and presentable. Resolve guest complaints and/or problems; notify on-site Management if problem cannot be resolved.
Maintain predictable and reliable attendance
Adhere to the dress code and present yourself in a profession, friendly, and approachable manner
Additional tasks as requested by Management
Requirements
High School Diploma or GED.
At least 1+ year in a guest services role. Equivalent combination of education and experience.
SKILLS YOU’LL NEED
Self-starter and able to operate under minimal supervisor to accomplish work tasks.
Excellent hospitality and customer service skills, service standards, guest relations, and etiquette.
Excellent verbal, written, and interpersonal communication skills.
Desire to work as part of a team.
Some knowledge of radio communication.
Acute sense of judgment, tact, and diplomacy
Physical Abilities
Must be able to stand for long periods of time
This position may be exposed to adverse conditions such as loud noises, pyrotechnics, etc
Position requires constant walking, climbing stairs, lifting and carrying 25 lbs+, and occasional sitting
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job
NOTE: The essential responsibilities of this position are described under the headings above They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies these are the only duties to be performed by the employee occupying this position.
Applicants who need reasonable accommodations to complete the application process may contact
(315) 435-8062
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply VEVRAA Federal Contractor
