Job Title:
Department:
Reports To: FLSA Status:
Position: Operations Supervisor
Facility Name: ASM Global
The Oncenter & SJH Amphitheater
Location: Syracuse, NY
Operations Supervisor at St Joseph’s Health Amphitheater and The Oncenter!
Operations Operations Manager Full Time/Non-Exempt
BE PART OF THE OPERATIONS TEAM AT THE AMPHITHEATER THIS SUMMER!
Concerts with major artists, professional hockey, tradeshows, auto shows, comedy acts, the symphony, and MORE! We're looking for fun, motivated people to join our Operations team and support a variety of functions at the St Joseph’s Health Amphitheater and Oncenter Convention Center, War Memorial, and Civic Center!
THE ROLE
The Event Operations Supervisor position is a hybrid position – split between the summer at St Joseph’s Health Amphitheater at Lakeview, with the remainder of the year as an Operations Supervisor working with the Operations Staff at The Oncenter (Convention Center, War Memorial, Civic Center). You will lead staff in the completion of all aspects of the conversion and housekeeping process in preparation for, and cleanup after events.
The position while at The Oncenter is part of the Local 158 International Union of Operating Engineers. Union members are required to pay membership dues
WHAT TO EXPECT
Lead staff in the completion of all aspects of the cleaning and maintenance of the facility(ies) in preparation for, and cleanup after events Duties may include setting up and tearing down portable chairs, removable seats, other furnishings and equipment, cleaning and sanitizing restrooms, dressing rooms, Event Center and other public areas, as well as trash and recyclable cleanup.
Direct and supervise personnel, ensuring the day-to-day operations of the facility are met, including meeting the standards of the County Parks Department.
Operate and supervise proper usage of vacuum cleaners, trash compactor, leaf blower, and golf carts. Lead the proper cleaning of the Event Center, VIP, Box Office, Pavilions, Restrooms, Pathways, Loading Dock, and Lawn before, during, and after concerts and events.
Assist in the development of staff, including training employees on procedures and equipment.
Assist in maintaining equipment, tools, and supply inventory, report irregularities, discrepancies, safety concerns, damage concerns or loss of property promptly to Manager.
When not supervising, perform the tasks of a Venue Operations Specialist or Operations Staff. Other duties as assigned by Management.
MINIMUM REQUIREMENTS
Education & Experience
High School Diploma or equivalent, and One-year related experience required, -OREquivalent combination of education and experience. Must be able to maintain predictable and reliable attendance. Must be able to work irregular hours including nights, weekends, holidays, and unscheduled overtime shifts as needed.
Knowledge, Skills, and Abilities
Ability to communicate in a clear, professional, and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
Excellent hospitality and customer service skills, service standards, guest relations and etiquette.
Basic computer skills including experience with Microsoft Office
Ability to work well in a team-oriented, fast-paced, event-driven environment
Mature judgment and professionalism in handling all matters
PHYSICAL ABILITIES
Must have the physical ability to bend, stoop, and maneuver around facility(ies), at times, extensive walking and/or standing for 8-10 hours or greater as required
Ability to exert well-paced mobility to move quickly to the different areas of the facility as demands require. Position requires constant walking, climbing stairs, lifting and carrying 75+ lbs.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies these are the only duties to be performed by the employee occupying this position.
Applicants who need reasonable accommodations to complete the application process may contact
(315) 435-8062
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply VEVRAA Federal Contractor
Visit the employment page at www asmsyracuse com, or contact Michelle DePietro in Human Resources:
MICHELLE DEPIETRO
Human Resources Manager
P: 3154358062 | F: 3154358099 | m depietro@asmsyracusecom
Job Title:
Department:
Reports To:
FLSA Status:
Position: Concessions Operations Manager
Facility Name: ASM Global
The Oncenter & SJH Amphitheater
Location: Syracuse, NY
Concessions Operations Manager
Food & Beverage Director of Food & Beverage Exempt
BE PART OF THE EXCITEMENT!
Concerts with major artists, professional hockey, tradeshows, auto shows, comedy acts, the symphony, and MORE! We're looking for fun, motivated people to join our Food & Beverage team and support a variety of functions at the Oncenter Convention Center, War Memorial, and Civic Center!
THE ROLE
As the Concessions Operations Manager for The Oncenter (Convention Center, War Memorial, Civic Center), you will provide high-level oversight and operational expertise in the planning, organization, and management of all event concessions resulting in the smooth, efficient, and profitable execution of events
WHAT TO EXPECT
Develop, implement, and revise operating policies and procedures, manage all venue concessions operations before, during, and after the event, and evaluate and recommend methods for increasing sales
Oversee a large volume of inventory, order products, and manage high volume sales
Complete post-event evaluations, data compilation, tracking of monetary and product shortages, generate reports, and serve as a resource for POS applications and training
Project staffing needs based on upcoming events, develop and monitor work schedules, work procedure guidelines, and review and submit timesheets
Participate in the processes of interviewing, hiring, training, counseling, mentoring, and evaluating all levels of staff, and train new and current employees regarding company policies and best practices
Manage, develop, and mentor concession team members, and complete documentation of employee performance and attendance issues in accordance with company policies and procedures.
Provide direction and oversight to concessions team members and volunteers: ensure all company, state, and federal policies and procedures are adhered to, including compliance with all applicable sanitation requirements, food preparation guidelines, alcohol service policies, and safety standards. Other duties as assigned by the Food & Beverage Director.
MINIMUM REQUIREMENTS
Education & Experience
Associates Degree and five years of management experience in a customer service industry, or combination of education and relevant experience.
Experience in Culinary Management, Business Management, Concessions Management, or other Food & Beverage Management desired
Must be able to work irregular hours including weekends, holidays, some overnight shifts, and unscheduled overtime shifts as needed
Knowledge, Skills, and Abilities
Ability to communicate in a clear, professional, and courteous manner which fosters a positive, enthusiastic and cooperative work environment
Solid working knowledge of computer applications: Microsoft Office, POS systems, timekeeping system
Advanced knowledge of inventory procedures and controls
Experience ordering product for a high-volume venue
Ability to work well in a team-oriented, fast-paced, event-driven environment
Nationally recognized food service sanitation and alcohol service training course certification preferred Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality
PHYSICAL ABILITIES
Ability to bend, stoop, and perform extensive walking.
Ability to exert well-paced mobility to move quickly to the different areas of the facility as service and production demands require.
Position requires constant walking, climbing stairs, lifting and carrying 75+ lbs.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies these are the only duties to be performed by the employee occupying this position.
Applicants who need reasonable accommodations to complete the application process may contact
(315) 435-8062.
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Position- Banquet Barback
Facility Name-ASM The Oncenter
Location- Syracuse, NY
Job Title: Banquet Barback
Department:Food and Beverage
Reports To:Food & Beverage Manager
FLSA Status:Non-Exempt
Facility Name:ASM The Oncenter
Location:Syracuse, NY
Summary: Ensure bars and bar service areas are maintained, replenished and clean at all times Have knowledge of bar supplies and inventory Ensure client and guest satisfaction All duties are to be performed in accordance with New York State laws and regulations as well as Company policies, practices, and procedures The requirements listed below are representative of the knowledge, skill and abilities required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Essential Duties and Responsibilities (other duties may be assigned)
Provide total guest satisfaction through skilled and capable service in accordance with Oncenter/ASM standards
Complete tasks related to stocking, replenishing, cleaning, maintenance and preparation of beverages
Move and assemble portable bars
Set up and break down point of sales systems, cash drawers and printers
Maintain and stock adequate supplies of bar items such as glasses, cups, napkins, drink supplies, ice, condiments, etc. Prepare food items needed in the preparation of drinks
Clean and polish bar, counters, shelves and equipment
Comply with inventory control measures
Return all product and equipment to proper storage location or dish room
Remove all trash and recyclables from bar areas and dispose of properly
Maintain a professional appearance at all times
Maintain a safe, clean, organized and stocked work area following sanitation standards
Maintain professional relationship with all coworkers
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge, skill, and/or ability required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Education and Experience
1-2 years’ experience in food and/or bar service desired High School Diploma or equivalent desired
Skills and Abilities
Good oral communication skills and the ability to read, write and communicate effectively in English.
Excellent hospitality and customer service skills, service standards, guest relations and etiquette. Demonstrate mature judgment and professionalism in handling all matters. Able to understand directives and utilize basic mathematical skills
Certificates, Licenses, Registrations
ServSafe certification a plus.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Lift and carry up to 75 pounds at a time, perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting. Ability to work in a noisy environment.
Hours of Work
Flexible part-time schedule including some long shifts, nights, weekends, and holidays on an on-call basis.
NOTE: The essential responsibilities of this position are described under the headings above They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position
Applicants that need reasonable accommodations to complete the application process may contact 315-435-8062.
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
First Cook
Facility Name-ASM Oncenter
Location- Syracuse, NY
Job Title: First Cook
Department:Food & Beverage
Reports To:Executive Chef
FLSA Status:Non-Exempt
Facility Name:ASM The Oncenter
Location:Syracuse, NY
BE A PART OF THE EXCITEMENT!!
Concerts with Major Artists, Professional Hockey, Tradeshows, Auto Shows, Comedy Acts, the Symphony and MORE! The Food & Beverage team at ASM Global – Syracuse has part-time opportunities to support a variety of functions at the Oncenter Convention Center, War Memorial, and Civic Center Apply Today!
Summary: The First Cook assists Oncenter/ASM Chefs in all aspects of food preparation, leads team members, and may assign duties as needed Performs more complex culinary tasks and interprets recipes and makes adjustments as approved
Essential Duties and Responsibilities (other duties may be assigned):
Work directly with Chefs and consults Chefs on any concerns.
Prepare/process all foods for Chefs.
Portion food as specified by Chefs.
Read and follow recipes, adjusting as necessary. Follow production sheets accurately and monitors results. Follow facility and Chef’s safe food handling guidelines.
Taste and evaluate food before serving to ensure quality standards. Operate all kitchen equipment safely and correctly.
Understand and use the “clean as you go” method. Clean and sanitize all food service equipment and work area. Primary assignments include but are not limited to, hot foods, soups, sauces, meats, and presentation.
Work with management to conduct inventory on a regular basis.
Education and Experience
1-year satisfactory cooking experience required (2-3 years preferred). Culinary degree or directly related experience preferred.
Must possess a strong knowledge and understanding of culinary terminology and ingredients
ServSafe certification preferred
Skills and Abilities
Good oral communication skills and the ability to read, write, and communicate effectively in English
Ability to lead team members with culinary tasks
Excellent hospitality and customer service skills, service standards, guest relations, and etiquette Shows initiative, thoroughness, and commitment to quality.
Ability to focus on getting the job done while being customer service oriented and a team player. Ability to work in a high-volume, fast-paced environment.
Hours of Work
Flexible part-time schedule including some long shifts, nights, weekends, and holidays on an on-call basis.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around facility(ies), at times, walking and/or standing up to 8-10 hours daily.
Medium lifting up to 75lbs
Ability to stand in the work area while performing tasks.
Ability to walk around the work area and facilities.
Ability to use hands/fingers to grasp or feel.
Ability to talk clearly and concisely with other staff.
Ability to hear other staff.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Applicants that need reasonable accommodations to complete the application process may contact
315-435-8062
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Stand Runner
Facility Name- ASM The Oncenter Location- Syracuse, NY
Job Title: Stand Runner
Department: Food and Beverage
Reports To: Food & Beverage Manager
FLSA Status: Non-Exempt
Summary:
Assist in stocking of Concession stands before and during events Assist with clean up and post-event breakdown
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Transferring product to concession stands/carts while complying with inventory procedures
Help receive, unload, and store deliveries.
Rotates stock and inventory.
Prepare for future events.
Setup product in stands.
Stock, clean and organize the Commissary, Stands and Surge areas.
Assist in pre-event setup through various duties.
Assist in post event breakdown.
Education and Experience
6 months experience food and beverage environment or warehouse environment preferred. High School Diploma or equivalent desired.
Skills and Abilities
Good oral communication skills and the ability to read, write and communicate effectively in English
Excellent hospitality and customer service skills, service standards, guest relations and etiquette
Desire to work as a team and get the job done
Mature judgment and professionalism in handling all matters
Certificates, Licenses, Registrations
ServSafe certification a plus
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Lift over 50 pounds at a time, perform various activities such as constant standing, walking, frequent bending, reaching, kneeling and squatting
Ability to work in a noisy, fast-paced environment
Hours of Work
Flexible part-time schedule including some long shifts, nights, weekends and holidays on an on-call basis.
NOTE: The essential responsibilities of this position are described under the headings above They may be subject to change at any time due to reasonable accommodation or other reasons Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position
Stand Lead
Facility Name-ASM The Oncenter Location- Syracuse, NY
Job Title: Stand Lead
Department: Food and Beverage
Reports To: Food & Beverage Manager
FLSA Status: Non-Exempt
Summary:
Supervises employees, assigns duties, and ensures duties are being performed efficiently at stands and provides high level customer service Sells food and beverages during events using a POS system
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Verifies opening and closing inventory stand sheet and alerts management of inventory discrepancies
Verifies all cash at the beginning and ending of shift
Oversee operations of stand during events to ensure guests receive outstanding service
Supervises, trains, and assists workers in preparation of all menu items for sale
Processes returns and voids in accordance with policies to ensure guest satisfaction
Handles and resolves guests’ issues with their orders in a timely and efficient manner
Inputs sales using POS system, accepts payment, and calculates change accurately
Ensures proper cash control procedures are being followed
Ensures employees always project a positive attitude and energy to customers.
Supervises, delegates tasks, and inspects cleanup of stand including all equipment, countertops, and floors.
Ensures all closing procedures are followed correctly and ending inventory counts are inputted into the system.
Complies with company policies, health, and safety standards.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lift over 25 pounds at a time, perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting
Ability to work in a noisy, fast-paced environment
Hours of Work
Flexible part-time schedule including some long shifts, nights, weekends and holidays on an on-call basis
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply VEVRAA Federal Contractor
JOB REQ TITLE: ASSISTANT BOX OFFICE MANAGER FOR THE ONCENTER!
BE PART OF THE EXCITEMENT!
Concerts with major artists, professional hockey, tradeshows, auto shows, comedy acts, the symphony, and MORE! We're looking for fun, motivated people to join our team and support a variety of functions at the Oncenter Convention Center, War Memorial, Civic Center, and the St Joseph’s Health Amphitheater at Lakeview!
As the Assistant Box Office Manager, you will provide support to the Box Office Manager in the daily operations of The Oncenter & St Joseph’s Health Amphitheater at Lakeview Primary responsibilities are event ticketing management and staff supervision This is a full-time, hourly position
WHAT TO EXPECT
Assist with the internal control of daily operations.
Assist in the hiring & training of staff on ticketing system & customer service including all related policies and procedures.
Assist on all event information between employees, ticket company, and promoter in a timely manner. Work with event promoter and appropriate personnel to establish ticket pricing and seating configuration. Monitor daily ticket sales for upcoming events and communicate information to Director and promoter. Prepare cash bank and daily accurate inventory of tickets distributed and available for sale
Respond to guest complaints and service requests positively and professionally
Opens and/or close ticket window, sell/dispense tickets, and accept payment as needed
Efficiently and courteously answer questions concerning prices, seating, and events, as needed
Maintain accurate count when selling hard tickets or access computer for count of computer printed tickets
Maintain accurate record of daily balance of cash received, tickets sold, and change bank/vault
Fill reservations for seats by telephone or mail and handle Will-Call window
Maintain accurate count of tickets sold, money received from ticket sellers, and change banks
Prepare and submit a daily report of business transactions
Help maintain organization and cleanliness within the physical box office space
Adhere to the dress code and present yourself in a profession, friendly, and approachable manner
Perform related duties as assigned by Management
THE ROLE REQUIREMENTS
Bachelor’s Degree,
Two years of directly related experience, OR Equivalent education and experience
Must be proficient in Microsoft Word and Excel Knowledge and experience with financial procedures and managing statistics electronically
Pervious supervisor and leadership experience
Ability to work irregular hours in addition to normal business hours as needed
Must be able to assist with ticket sales during some evening and weekend events
SKILLS YOU’LL NEED
Strong computer skills with the ability to learn and master new applications. Experience with electronic ticketing systems preferred, but not required.
Excellent verbal, written, and interpersonal communication skills.
Superior hospitality and customer service skills, service standards, guest relations, and etiquette.
Able to work independently and as part of a team.
Ability to prioritize multiple projects.
PHYSICAL ABILITIES
Must be able to stand for long periods of time
Ability to use hands/fingers to grasp or feel
Ability to talk clearly and concisely with customers as well as other staff
Ability to hear customers and other staff.
Position may be exposed to adverse conditions such as loud noises, pyrotechnics, etc. Position requires constant walking, climbing stairs, lifting and carrying 25 lbs+, and occasional sitting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies these are the only duties to be performed by the employee occupying this position
Applicants who need reasonable accommodations to complete the application process may contact (315) 435-8062.
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply VEVRAA Federal Contractor
JOB REQ TITLE: Parking Attendant for the Oncenter Convention Center, War Memorial, and Civic Center!
BE PART OF THE EXCITEMENT!
Concerts with major artists, professional hockey, tradeshows, auto shows, comedy acts, the symphony, and MORE! We're looking for fun, motivated people to join our team and support a variety of functions at the Oncenter Convention Center, War Memorial, and Civic Center!
WhyWorkforASMGlobalSyracuse?
Flexible, part-time scheduling!
Opportunity to work at an amazing events and venues! Outstanding experience for your resume!
THE ROLE
As a Parking Attendant for The Oncenter, you will be responsible for the safe and efficient operation, direction, and control of traffic in our parking lot and covered garage, greeting guests as they park, and selling parking tickets for facility events and/or day parkers.
WHAT TO EXPECT
Greet guests and sell tickets while always maintaining a courteous and professional demeanor Collect payments from guests either entering or exiting the facility(ies)
Count and verify number of tickets assigned and reconcile at end of shift
Direct traffic to parking spots as needed.
Provide security services and report all incidents appropriately.
Be present and alert at all times while on duty.
Communicate effectively with guests and coworkers, including radio contact.
Clean up trash and other debris around facility(ies) as needed
Maintain predictable and reliable attendance
Additional tasks as requested by supervisor or management
REQUIREMENTS
High School Diploma or GED -or-
Equivalent combination of education and experience
At least 1+ year in a guest services role
Must be able to pass a background check
Must be able to work flexible hours, including nights, weekends, and holidays when necessary
SKILLS YOU’LL NEED
Strong mathematical skills
Self-starter and able to operate under minimal supervision to accomplish work tasks
Excellent hospitality and customer service skills, service standards, guest relations, and etiquette Excellent verbal, written, and interpersonal communication skills
Some knowledge of radio communication
Acute sense of judgment, tact, and diplomacy
PHYSICAL ABILITIES
Must be able to stand for long periods of time
This position may be required to work both indoors and outdoors as required. Position requires walking, climbing stairs, lifting and carrying 25 lbs+, and occasional sitting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
NOTE: The essential responsibilities of this position are described under the headings above They may be subject to change at any time due to reasonable accommodation or other reasons This document in no way states or implies these are the only duties to be performed by the employee occupying this position
Applicants who need reasonable accommodations to complete the application process may contact (315) 435-8062.
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply VEVRAA Federal Contractor
BE AN EVENT SECURITY OFFICER AT THE AMPHITHEATER THIS SUMMER!
St Joseph’s Health Amphitheater at Lakeview is looking for fun, motivated people to join our team for a summer of music this concert season!
WhyWorkforASMGlobalSyracuse?
Flexible scheduling – you sign up for the events you want to work!
Opportunity to work at an amazing concert venue!
Outstanding experience for your resume!
Career growth opportunities
As an Event Security Officer for St. Joseph’s Health Amphitheater at Lakeview, you will guard, patrol, and monitor the venue premises to keep guests, band members, employees, and vendors safe, and prevent theft, violence, or infractions of rules. This is a seasonal, part-time, event-based position.
WHAT TO EXPECT
Monitor and authorize entrances and exits to guard against theft, and maintain security and safety of the premises
Conduct bag searches and operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
Circulate among guests and/or employees to preserve safety, order, and protect the venue property
Patrol premises to prevent and detect signs of intrusion
Serve as a check point personnel to ensure all that enter your post have proper credentials
Respond to safety & security calls in a professional and timely manner
Investigate & compile accurate incident reports
May write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
Adhere to the dress code and present yourself in a friendly and approachable manner
THE ROLE REQUIREMENTS
New York State Security Guard License (we offer security training classes towards your license) High school diploma, or 3 years of verifiable experience required
Good working knowledge of security operations, safety practices in a business environment, and enforcement procedures
SKILLS YOU’LL NEED
High level of confidentiality and ability to handle sensitive situations
Excellent communication skills
Guest service oriented
Ability to perform duties in a professional manner and appearance
Excellent verbal, written, and interpersonal communication skills
Acute sense of judgment, tact, and diplomacy
A strong sense of teamwork and ability to execute programs
PHYSICAL ABILITIES
Must be able to stand for long periods of time
Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+, and occasional sitting
NOTE: The essential responsibilities of this position are described under the headings above They may be subject to change at any time due to reasonable accommodation or other reasons This document in no way states or implies these are the only duties to be performed by the employee occupying this position
Applicants who need reasonable accommodations to complete the application process may contact (315) 435- 8062.
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply VEVRAA Federal Contractor
As a Security Officer for The Oncenter (Convention Center, War Memorial, Civic Center), you will be responsible for the safety and security of our guests, employees, vendors, events, and facilities.
WHAT TO EXPECT
Communicate, greet, and provide information or directions to all guests in a courteous and helpful manner. Monitor activities and facilities via CCTV; alert management and/or security team of any issues. Perform foot patrols of the facilities, observe facility activities, and detect and prevent signs of intrusion. Conduct bag search / wand / monitor metal detectors, as necessary.
Respond to safety & security calls in a professional and timely manner.
Answer phone calls, provide guidance, direction, and notify applicable individuals.
Investigate & compile accurate incident reports.
Receive, ship, document, and track deliveries.
Maintain facility lost and found; contact individuals when lost items are identified
Respond to fire alarm systems by investigating and notifying appropriate personnel and authorities
Assist in evacuating all individuals from the facility to safe areas, as needed
Work with staff to ensure clients and guests receive the highest quality service during their events
Adhere to the department’s dress code, and present yourself in a friendly and approachable manner
Other responsibilities and duties as assigned
REQUIREMENTS
High school diploma or GED. Previous hospitality industry, customer service, or retail experience preferred.
Must pass a background check.
Excellent verbal, written, and interpersonal communication skills.
Ability to make independent and good judgment decisions within proper policy and procedures.
Must be able to work irregular hours including weekends, holidays, some overnight shifts, and unscheduled overtime shifts as needed.
SKILLS YOU’LL NEED
High level of confidentiality and ability to handle sensitive situations
Remain flexible and adjust to situations as they occur
Ability to handle/resolve high tension situations and control “unruly” guests. Ability to perform duties in a professional manner and appearance.
A strong sense of teamwork and ability to execute program. Acute sense of judgment, tact, and diplomacy.
PHYSICAL ABILITIES
Must be able to stand for long periods of time. Must be able to work both indoors and outdoors as required. Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+, and occasional sitting
NOTE: The essential responsibilities of this position are described under the headings above. They may be
subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies these are the only duties to be performed by the employee occupying this position.
Applicants who need reasonable accommodations to complete the application process may contact (315) 435- 8062
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Incentives: Non guard card applicants will receive $170 in reimbursements after successfully completing 30 shifts with no disciplinary actions and or at tendance issues.
Current NYS licensed applicants will receive $30 towards renewal reimbursement after completion of 30 events with no disciplinary actions and or attendance issues.
JOB REQ TITLE: Usher / Ticket Taker at the Oncenter, War Memorial, and Civic Center!
BE PART OF THE EXCITEMENT!
Concerts with major artists, professional hockey, tradeshows, auto shows, comedy acts, the symphony, and MORE! We're looking for fun, motivated people to join our team and support a variety of functions at the Oncenter Convention Center, War Memorial, and Civic Center!
WhyWorkforASMGlobalSyracuse?
Flexible scheduling – you sign up for the events you want to work!
Opportunity to work at an amazing concert venue! Outstanding experience for your resume!
THE ROLE
As an Usher / Ticket Taker for The Oncenter, you will you help to ensure safety, maintain the cleanliness of the venue(s), and engage with guests to assist with their needs before, during, and after the show You may be assigned as an Usher, a Ticket Taker, or both depending on event scheduling
This position is part of the Local 200 United Usher/Ticket Takers Union Union members are required to pay membership dues
WHAT TO EXPECT
Greet all guests upon entry to facility with excellent customer service and positive attitude. Scan guest tickets, answer questions, assist guests with locating their seats, and examine tickets for entry to various locations around the venue
Assists all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed
Monitor assigned work area to assist in keeping the venue safe, clean, and presentable
Resolve guest complaints and/or problems; notify on-site Management if problem cannot be resolved
Maintain predictable and reliable attendance
Adhere to the dress code and present yourself in a profession, friendly, and approachable manner
Additional tasks as requested by Management
REQUIREMENTS
High School Diploma or GED
At least 1+ year in a guest services role
Equivalent combination of education and experience
SKILLS YOU’LL NEED
Self-starter and able to operate under minimal supervisor to accomplish work tasks
Excellent hospitality and customer service skills, service standards, guest relations, and etiquette Excellent verbal, written, and interpersonal communication skills
Desire to work as part of a team
Some knowledge of radio communication
Acute sense of judgment, tact, and diplomacy
PHYSICAL ABILITIES
Must be able to stand for long periods of time
This position may be exposed to adverse conditions such as loud noises, pyrotechnics, etc
Position requires constant walking, climbing stairs, lifting and carrying 25 lbs+, and occasional sitting
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies these are the only duties to be performed by the employee occupying this position.
Applicants who need reasonable accommodations to complete the application process may contact
(315) 435-8062
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply VEVRAA Federal Contractor
JOB REQ TITLE: Box Office Ticket Seller at St Joseph’s Health Amphitheater at Lakeview!
BE A BOX OFFICE TICKET SELLER AT THE AMPHITHEATER THIS SUMMER!
St. Joseph’s Health Amphitheater at Lakeview is looking for fun, motivated people to join our team for a summer of music this concert season!
WhyWorkforASMGlobalSyracuse?
Flexible scheduling – you sign up for the events you want to work! Opportunity to work at an amazing concert venue!
Outstanding experience for your resume!
Career growth opportunities!
THE ROLE
As a Box Office Ticket Seller for St Joseph’s Health Amphitheater at Lakeview, you will assist guests at live events by selling tickets and passes to guests, distributing pre-purchased tickets, searching for lost articles, and assisting guests with venue policies This is a seasonal, part-time, event-based position that will begin
June 2023 and end October 2023.
WHAT TO EXPECT
Answer Box Office phone and give requested event information.
Open and/or close ticket window(s) as required.
Accurately dispense tickets as requested by customers and accepts payment. Process oral and/or written requests for tickets to various events.
Maintain accurate count when selling hard tickets or access computer for count of computer printed tickets. Demonstrate excellent customer service skills, respond promptly to customer needs, and respond to requests for service and assistance.
Prepare daily ticket sales report for Finance Department
Efficiently and courteously answer questions concerning prices, seating, and events
File various records and reports and perform related clerical work as assigned
Adhere to the dress code and present yourself in a profession, friendly, and approachable manner
Perform related duties as assigned by Management
REQUIREMENTS
High School Diploma or GED.
At least 1+ year in a customer service role.
Equivalent combination of education and experience. Ability to work irregular hours in addition to normal business hours as needed. Professional presentation, appearance, and work ethic.
TECHNOLOGY SKILLS YOU’LL NEED
Basic computer skills; must be proficient in Microsoft Word and Excel. Experience with electronic ticketing systems preferred, but not required. Some knowledge of radio communication.
SKILLS YOU’LL NEED
Excellent verbal, written, and interpersonal communication skills
Superior hospitality and customer service skills, service standards, guest relations, and etiquette Desire to work as part of a team
PHYSICAL ABILITIES
Must be able to stand for long periods of time.
This position may be exposed to adverse conditions such as loud noises, pyrotechnics, etc
Ability to use hands/fingers to grasp or feel
Ability to talk clearly and concisely with customers as well as other staff
Ability to hear customers and other staff
Position requires constant walking, climbing stairs, lifting and carrying 25 lbs+, and occasional sitting
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies these are the only duties to be performed by the employee occupying this position
Applicants who need reasonable accommodations to complete the application process may contact
(315) 435-8062
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply VEVRAA Federal Contractor
Position- Banquet Barback
Facility Name-ASM The Oncenter
Location- Syracuse, NY
Job Title: Banquet Barback
Department:Food and Beverage
Reports To:Food & Beverage Manager
FLSA Status:Non-Exempt
Facility Name:ASM The Oncenter
Location:Syracuse, NY
Summary: Ensure bars and bar service areas are maintained, replenished and clean at all times Have knowledge of bar supplies and inventory Ensure client and guest satisfaction All duties are to be performed in accordance with New York State laws and regulations as well as Company policies, practices, and procedures The requirements listed below are representative of the knowledge, skill and abilities required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Essential Duties and Responsibilities (other duties may be assigned)
Provide total guest satisfaction through skilled and capable service in accordance with Oncenter/ASM standards
Complete tasks related to stocking, replenishing, cleaning, maintenance and preparation of beverages
Move and assemble portable bars
Set up and break down point of sales systems, cash drawers and printers
Maintain and stock adequate supplies of bar items such as glasses, cups, napkins, drink supplies, ice, condiments, etc. Prepare food items needed in the preparation of drinks
Clean and polish bar, counters, shelves and equipment
Comply with inventory control measures
Return all product and equipment to proper storage location or dish room
Remove all trash and recyclables from bar areas and dispose of properly
Maintain a professional appearance at all times
Maintain a safe, clean, organized and stocked work area following sanitation standards
Maintain professional relationship with all coworkers
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge, skill, and/or ability required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Education and Experience
1-2 years’ experience in food and/or bar service desired High School Diploma or equivalent desired
Skills and Abilities
Good oral communication skills and the ability to read, write and communicate effectively in English.
Excellent hospitality and customer service skills, service standards, guest relations and etiquette. Demonstrate mature judgment and professionalism in handling all matters. Able to understand directives and utilize basic mathematical skills
Certificates, Licenses, Registrations
ServSafe certification a plus.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Lift and carry up to 75 pounds at a time, perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting. Ability to work in a noisy environment.
Hours of Work
Flexible part-time schedule including some long shifts, nights, weekends, and holidays on an on-call basis.
NOTE: The essential responsibilities of this position are described under the headings above They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position
Applicants that need reasonable accommodations to complete the application process may contact 315-435-8062.
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Position- Utility Staff
Facility Name-ASM The Oncenter Location- Syracuse, NY
Job Title: Utility Worker
Department:Food & Beverage
Reports To:Executive Chef
FLSA Status:Non-Exempt
Facility Name:ASM The Oncenter
Location:Syracuse, NY
BE A PART OF THE EXCITEMENT!!
Concerts with Major Artists, Professional Hockey, Tradeshows, Auto Shows, Comedy Acts, the Symphony and MORE! The Food & Beverage team at ASM Global – Syracuse has part-time opportunities to support a variety of functions at the Oncenter Convention Center, War Memorial, and Civic Center Apply Today!
Summary: The Utility Worker performs all dishwashing tasks assigned by Oncenter/ASM Chefs and is responsible for overall sanitation in all areas of kitchen and customer service area
Essential Duties and Responsibilities (other duties may be assigned):
Wash all equipment and dishes in the kitchen, including, but not limited to, pots, pans, trays, and banquet service ware
Ensure all dishes, pots, pans, and trays are clean when removed from automatic dishwasher
Return all kitchen equipment to its proper storage area
Maintain safe floors in kitchen and customer service work areas
Thoroughly clean all hard tile floors periodically throughout the day, and at the end of the day, including food storage room, walk in cooler, and freezer room.
Education and Experience
6 months experience in a food and/or beverage environment preferred. High school diploma or equivalent.
ServSafe certification a plus.
Skills and Abilities
Good oral communication skills and the ability to communicate effectively in English.
Excellent hospitality and service standards.
As self-motivated, effectively moves between tasks, and commits to quality.
Ability to be both a team player and work well in a group setting.
Ability to work in a high-volume, fast paced environment
Hours of Work
Flexible part-time schedule including some long shifts, nights, weekends, and holidays on an on-call basis
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, you may be required to work both indoors and outdoors as required by the function Must have the physical ability to maneuver around facility(ies), at times, walking and/or standing up to 8-10 hours daily
Medium lifting up to 75lbs
Ability to stand in the work area while performing tasks
Ability to walk around the work area and facilities
Ability to use hands/fingers to grasp or feel
Ability to talk clearly and concisely with other staff
Ability to hear other staff
NOTE: The essential responsibilities of this position are described under the headings above They may be subject to change at any time due to reasonable accommodation or other reasons Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position
Applicants that need reasonable accommodations to complete the application process may contact 315-435-8062
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply VEVRAA Federal Contractor
JOB REQ TITLE: Venue Operations Specialist at St Joseph’s Health Amphitheater at Lakeview! BE PART OF THE CONVERSION CREW AT THE AMPHITHEATER THIS SUMMER!
St. Joseph’s Health Amphitheater at Lakeview is looking for fun, motivated people to join our team for a summer of music this concert season!
WhyWorkforASMGlobalSyracuse?
Flexible scheduling – you sign up for the events you want to work! Opportunity to work at an amazing concert venue!
Outstanding experience for your resume!
Career growth opportunities!
THE ROLE
As a Venue Operations Specialist at St Joseph’s Health Amphitheater at Lakeview, you will be responsible for the maintenance, upkeep, and preparation for events at the venue This is a seasonal, part-time, event-based position that will begin June 2023 and end October 2023.
WHAT TO EXPECT
Participate in all aspects of the conversion process in preparation for events; duties may include setting up and tearing down portable chairs, removable seats, other furnishings, and equipment
Perform various duties to ensure the day-to-day operations of the facility are met; these include, but are not limited to, loading/unloading trucks, transporting trash and waste to proper disposal area, and replenishing supplies
Perform repairs and maintenance tasks such as painting, patching, etc Assist with custodial duties and post-show cleaning when required
Operate equipment such as, but not limited to, vacuum cleaner, trash compactor, floor scrubber, leaf blower, and golf carts
Report irregularities, discrepancies, safety concerns, damage concerns, or loss of property promptly to Supervisor.
Maintain predictable and reliable attendance.
REQUIREMENTS
High School Diploma or GED.
At least 6-months related work experience.
Equivalent combination of education and experience.
SKILLS YOU’LL NEED
Excellent verbal, written, and interpersonal communication skills.
Exceptional hospitality and customer service skills, service standards, guest relations and etiquette. Ability to make independent and good judgment decisions within proper policy and procedures. Desire to work as a team.
Mature judgement and professionalism in handling all matters.
PHYSICAL ABILITIES
Must be able to stand for long periods of time.
Must have the physical ability to maneuver around the venue, at times walking and/or standing for 8-10 hours or greater, climbing stairs, lifting and carrying 50 lbs+, and occasional sitting.
NOTE: The essential responsibilities of this position are described under the headings above They may be subject to change at any time due to reasonable accommodation or other reasons This document in no way states or implies these are the only duties to be performed by the employee occupying this position
Applicants who need reasonable accommodations to complete the application process may contact (315) 435- 8062.
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Position- Banquet Server
Facility Name-ASM The Oncenter
Location- Syracuse, NY
Job Title: Banquet Server
Department:Food and Beverage
Reports To:Food & Beverage Manager
FLSA Status:Non-Exempt
Facility Name:ASM The Oncenter
Location:Syracuse, NY
Summary: Prepare for, serve, maintain, and clear various functions including, but not limited to; buffets, receptions, plated meals, and refreshment breaks. Follow directives to ensure all expectations of the function are met. Ensure client and guest satisfaction. All duties are to be performed in accordance with New York State laws and regulations as well as Company policies, practices, and procedures. The requirements listed below are representative of the knowledge, skill and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities (other duties may be assigned)
Provide total guest satisfaction through skilled and capable service in accordance with Oncenter standards
Assist in setting up designated rooms
Demonstrate full knowledge of menus, key ingredients, and preparation methods
Greet all guests with enthusiasm and friendliness
Serve and clear assigned station while acting as a team member to assist other servers
Answer guest questions about food, beverages, and facilities accurately and in a friendly manner
Complete side-work during non-busy hours
Always maintain a professional appearance
Maintain a safe, clean, organized, and stocked work area following sanitation standards
Maintain professional relationship with all coworkers
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lift and carry up to 50 pounds at a time, perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting.
Ability to work in a noisy environment.
Hours of Work
Flexible part-time schedule including some long shifts, nights, weekends, and holidays on an on-call basis
NOTE: The essential responsibilities of this position are described under the headings above They may be subject to change at any time due to reasonable accommodation or other reasons Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position
Applicants that need reasonable accommodations to complete the application process may contact 315435-8062.
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Stand Attendant
Facility Name-ASM The Oncenter
Location- Syracuse, NY
Job Title: Stand Attendant
Department: Food and Beverage
Reports To: Food & Beverage Manager
FLSA Status: Non-Exempt
Summary:
Sells food and beverages during events using a POS system. Supports front line as assigned by Stand lead.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Greets guests, sells menu items to customers in a friendly, courteous, and helpful manner
Project a positive attitude and energy to customers always
Supports front line by preparing items for sale, restocking product, maintaining clean and orderly work area
Inputs orders into POS system, accepts payment, and calculates change accurately
Maintains proper stock of items to be sold at stand
Operates and maintains equipment used at concession stand
Follows proper cash out procedures
Cleans and sanitizes all food service equipment
Sweeps and mops floors of stand after every shift.
Communicates guest’s orders to keep a smooth workflow and maintain fast service.
Adheres to all safety procedures pertaining to the stand and overall conduct.
Always follows direction of Stand Lead and Concession Management.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lift over 30 pounds at a time, perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting
Ability to work in a noisy, fast-paced environment
Hours of Work
Flexible part-time schedule including some long shifts, nights, weekends and holidays on an on-call basis
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
JOB REQ TITLE: Usher / Ticket Taker at the Oncenter, War Memorial, and Civic Center!
BE PART OF THE EXCITEMENT!
Concerts with major artists, professional hockey, tradeshows, auto shows, comedy acts, the symphony, and MORE! We're looking for fun, motivated people to join our team and support a variety of functions at the Oncenter Convention Center, War Memorial, and Civic Center!
WhyWorkforASMGlobalSyracuse?
Flexible scheduling – you sign up for the events you want to work! Opportunity to work at an amazing concert venue! Outstanding experience for your resume!
THE ROLE
As an Usher / Ticket Taker for The Oncenter, you will you help to ensure safety, maintain the cleanliness of the venue(s), and engage with guests to assist with their needs before, during, and after the show You may be assigned as an Usher, a Ticket Taker, or both depending on event scheduling.
This position is part of the Local 200 United Usher/Ticket Takers Union Union members are required to pay membership dues.
WHAT TO EXPECT
Greet all guests upon entry to facility with excellent customer service and positive attitude
Scan guest tickets, answer questions, assist guests with locating their seats, and examine tickets for entry to various locations around the venue
Assists all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed.
Monitor assigned work area to assist in keeping the venue safe, clean, and presentable. Resolve guest complaints and/or problems; notify on-site Management if problem cannot be resolved. Maintain predictable and reliable attendance.
Adhere to the dress code and present yourself in a profession, friendly, and approachable manner. Additional tasks as requested by Management.
REQUIREMENTS
High School Diploma or GED.
At least 1+ year in a guest services role. Equivalent combination of education and experience.
SKILLS YOU’LL NEED
Self-starter and able to operate under minimal supervisor to accomplish work tasks
Excellent hospitality and customer service skills, service standards, guest relations, and etiquette Excellent verbal, written, and interpersonal communication skills
Desire to work as part of a team
Some knowledge of radio communication
Acute sense of judgment, tact, and diplomacy
PHYSICAL ABILITIES
Must be able to stand for long periods of time
This position may be exposed to adverse conditions such as loud noises, pyrotechnics, etc.
Position requires constant walking, climbing stairs, lifting and carrying 25 lbs+, and occasional sitting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
NOTE: The essential responsibilities of this position are described under the headings above They may be subject to change at any time due to reasonable accommodation or other reasons This document in no way states or implies these are the only duties to be performed by the employee occupying this position.
Applicants who need reasonable accommodations to complete the application process may contact
(315) 435-8062
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Van Dyke Norris Cleaning
"We'repleasedtojointheASMGlobal network.Thiscorporatepartnershipallows ustoexpandourbrandequityandtosustain ourgrowthpost-covid."
LaTerese Mathews, Principal, Van Dyke Norris Cleaning
