17 minute read
THE ROLE
As a Security Officer for The Oncenter (Convention Center, War Memorial, Civic Center), you will be responsible for the safety and security of our guests, employees, vendors, events, and facilities.
What To Expect
Advertisement
Communicate, greet, and provide information or directions to all guests in a courteous and helpful manner. Monitor activities and facilities via CCTV; alert management and/or security team of any issues. Perform foot patrols of the facilities, observe facility activities, and detect and prevent signs of intrusion. Conduct bag search / wand / monitor metal detectors, as necessary.
Respond to safety & security calls in a professional and timely manner.
Answer phone calls, provide guidance, direction, and notify applicable individuals.
Investigate & compile accurate incident reports.
Receive, ship, document, and track deliveries.
Maintain facility lost and found; contact individuals when lost items are identified.
Respond to fire alarm systems by investigating and notifying appropriate personnel and authorities.
Assist in evacuating all individuals from the facility to safe areas, as needed
Work with staff to ensure clients and guests receive the highest quality service during their events
Adhere to the department’s dress code, and present yourself in a friendly and approachable manner
Other responsibilities and duties as assigned
Requirements
High school diploma or GED
Previous hospitality industry, customer service, or retail experience preferred
Must pass a background check
Excellent verbal, written, and interpersonal communication skills
Ability to make independent and good judgment decisions within proper policy and procedures. Must be able to work irregular hours including weekends, holidays, some overnight shifts, and unscheduled overtime shifts as needed.
SKILLS YOU’LL NEED
High level of confidentiality and ability to handle sensitive situations. Remain flexible and adjust to situations as they occur
Ability to handle/resolve high tension situations and control “unruly” guests Ability to perform duties in a professional manner and appearance
A strong sense of teamwork and ability to execute program
Acute sense of judgment, tact, and diplomacy
Physical Abilities
Must be able to stand for long periods of time.
Must be able to work both indoors and outdoors as required.
Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+, and occasional sitting
NOTE: The essential responsibilities of this position are described under the headings above They may be subject states or implies these are the only duties to be performed by the employee occupying this position
Applicants who need reasonable accommodations to complete the application process may contact (315) 435- 8062.
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Incentives: Non guard card applicants will receive $170 in reimbursements after successfully completing 30 shifts with no disciplinary actions and or at tendance issues.
Current NYS licensed applicants will receive $30 towards renewal reimbursement after completion of 30 events with no disciplinary actions and or attendance issues.
JOB REQ TITLE: Usher / Ticket Taker at the Oncenter, War Memorial, and Civic Center!
BE PART OF THE EXCITEMENT!
Concerts with major artists, professional hockey, tradeshows, auto shows, comedy acts, the symphony, and MORE! We're looking for fun, motivated people to join our team and support a variety of functions at the Oncenter Convention Center, War Memorial, and Civic Center!
WhyWorkforASMGlobalSyracuse?
Flexible scheduling – you sign up for the events you want to work!
Opportunity to work at an amazing concert venue! Outstanding experience for your resume!
The Role
As an Usher / Ticket Taker for The Oncenter, you will you help to ensure safety, maintain the cleanliness of the venue(s), and engage with guests to assist with their needs before, during, and after the show You may be assigned as an Usher, a Ticket Taker, or both depending on event scheduling
This position is part of the Local 200 United Usher/Ticket Takers Union Union members are required to pay membership dues
What To Expect
Greet all guests upon entry to facility with excellent customer service and positive attitude. Scan guest tickets, answer questions, assist guests with locating their seats, and examine tickets for entry to various locations around the venue
Assists all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed
Monitor assigned work area to assist in keeping the venue safe, clean, and presentable
Resolve guest complaints and/or problems; notify on-site Management if problem cannot be resolved
Maintain predictable and reliable attendance
Adhere to the dress code and present yourself in a profession, friendly, and approachable manner
Additional tasks as requested by Management
Requirements
High School Diploma or GED
At least 1+ year in a guest services role
Equivalent combination of education and experience
SKILLS YOU’LL NEED
Self-starter and able to operate under minimal supervisor to accomplish work tasks.
Excellent hospitality and customer service skills, service standards, guest relations, and etiquette. Excellent verbal, written, and interpersonal communication skills.
Desire to work as part of a team.
Some knowledge of radio communication.
Acute sense of judgment, tact, and diplomacy
Physical Abilities
Must be able to stand for long periods of time
This position may be exposed to adverse conditions such as loud noises, pyrotechnics, etc
Position requires constant walking, climbing stairs, lifting and carrying 25 lbs+, and occasional sitting
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies these are the only duties to be performed by the employee occupying this position.
Applicants who need reasonable accommodations to complete the application process may contact
(315) 435-8062
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply VEVRAA Federal Contractor
JOB REQ TITLE: Box Office Ticket Seller at St Joseph’s Health Amphitheater at Lakeview!
BE A BOX OFFICE TICKET SELLER AT THE AMPHITHEATER THIS SUMMER!
St. Joseph’s Health Amphitheater at Lakeview is looking for fun, motivated people to join our team for a summer of music this concert season!
WhyWorkforASMGlobalSyracuse?
Flexible scheduling – you sign up for the events you want to work! Opportunity to work at an amazing concert venue!
Outstanding experience for your resume!
Career growth opportunities!
THE ROLE
As a Box Office Ticket Seller for St Joseph’s Health Amphitheater at Lakeview, you will assist guests at live events by selling tickets and passes to guests, distributing pre-purchased tickets, searching for lost articles, and assisting guests with venue policies This is a seasonal, part-time, event-based position that will begin
June 2023 and end October 2023
WHAT TO EXPECT
Answer Box Office phone and give requested event information
Open and/or close ticket window(s) as required
Accurately dispense tickets as requested by customers and accepts payment
Process oral and/or written requests for tickets to various events.
Maintain accurate count when selling hard tickets or access computer for count of computer printed tickets. Demonstrate excellent customer service skills, respond promptly to customer needs, and respond to requests for service and assistance.
Prepare daily ticket sales report for Finance Department.
Efficiently and courteously answer questions concerning prices, seating, and events. File various records and reports and perform related clerical work as assigned. Adhere to the dress code and present yourself in a profession, friendly, and approachable manner. Perform related duties as assigned by Management
Requirements
High School Diploma or GED.
At least 1+ year in a customer service role
Equivalent combination of education and experience
Ability to work irregular hours in addition to normal business hours as needed Professional presentation, appearance, and work ethic
TECHNOLOGY SKILLS YOU’LL NEED
Basic computer skills; must be proficient in Microsoft Word and Excel. Experience with electronic ticketing systems preferred, but not required. Some knowledge of radio communication.
SKILLS YOU’LL NEED
Excellent verbal, written, and interpersonal communication skills
Superior hospitality and customer service skills, service standards, guest relations, and etiquette Desire to work as part of a team
Physical Abilities
Must be able to stand for long periods of time.
This position may be exposed to adverse conditions such as loud noises, pyrotechnics, etc
Ability to use hands/fingers to grasp or feel
Ability to talk clearly and concisely with customers as well as other staff
Ability to hear customers and other staff
Position requires constant walking, climbing stairs, lifting and carrying 25 lbs+, and occasional sitting
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies these are the only duties to be performed by the employee occupying this position
Applicants who need reasonable accommodations to complete the application process may contact
(315) 435-8062
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply VEVRAA Federal Contractor
Position- Banquet Barback
Facility Name-ASM The Oncenter
Location- Syracuse, NY
Job Title: Banquet Barback
Department:Food and Beverage
Reports To:Food & Beverage Manager
FLSA Status:Non-Exempt
Facility Name:ASM The Oncenter
Location:Syracuse, NY
Summary: Ensure bars and bar service areas are maintained, replenished and clean at all times Have knowledge of bar supplies and inventory Ensure client and guest satisfaction All duties are to be performed in accordance with New York State laws and regulations as well as Company policies, practices, and procedures The requirements listed below are representative of the knowledge, skill and abilities required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Essential Duties and Responsibilities (other duties may be assigned)
Provide total guest satisfaction through skilled and capable service in accordance with Oncenter/ASM standards
Complete tasks related to stocking, replenishing, cleaning, maintenance and preparation of beverages
Move and assemble portable bars
Set up and break down point of sales systems, cash drawers and printers
Maintain and stock adequate supplies of bar items such as glasses, cups, napkins, drink supplies, ice, condiments, etc. Prepare food items needed in the preparation of drinks
Clean and polish bar, counters, shelves and equipment
Comply with inventory control measures
Return all product and equipment to proper storage location or dish room
Remove all trash and recyclables from bar areas and dispose of properly
Maintain a professional appearance at all times
Maintain a safe, clean, organized and stocked work area following sanitation standards
Maintain professional relationship with all coworkers
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge, skill, and/or ability required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Education and Experience
1-2 years’ experience in food and/or bar service desired High School Diploma or equivalent desired
Skills and Abilities
Good oral communication skills and the ability to read, write and communicate effectively in English.
Excellent hospitality and customer service skills, service standards, guest relations and etiquette. Demonstrate mature judgment and professionalism in handling all matters. Able to understand directives and utilize basic mathematical skills
Certificates, Licenses, Registrations
ServSafe certification a plus.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Lift and carry up to 75 pounds at a time, perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting. Ability to work in a noisy environment.
Hours of Work
Flexible part-time schedule including some long shifts, nights, weekends, and holidays on an on-call basis.
NOTE: The essential responsibilities of this position are described under the headings above They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position
Applicants that need reasonable accommodations to complete the application process may contact 315-435-8062.
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Position- Utility Staff
Facility Name-ASM The Oncenter Location- Syracuse, NY
Job Title: Utility Worker
Department:Food & Beverage
Reports To:Executive Chef
FLSA Status:Non-Exempt
Facility Name:ASM The Oncenter
Location:Syracuse, NY
BE A PART OF THE EXCITEMENT!!
Concerts with Major Artists, Professional Hockey, Tradeshows, Auto Shows, Comedy Acts, the Symphony and MORE! The Food & Beverage team at ASM Global – Syracuse has part-time opportunities to support a variety of functions at the Oncenter Convention Center, War Memorial, and Civic Center Apply Today!
Summary: The Utility Worker performs all dishwashing tasks assigned by Oncenter/ASM Chefs and is responsible for overall sanitation in all areas of kitchen and customer service area
Essential Duties and Responsibilities (other duties may be assigned):
Wash all equipment and dishes in the kitchen, including, but not limited to, pots, pans, trays, and banquet service ware
Ensure all dishes, pots, pans, and trays are clean when removed from automatic dishwasher
Return all kitchen equipment to its proper storage area
Maintain safe floors in kitchen and customer service work areas
Thoroughly clean all hard tile floors periodically throughout the day, and at the end of the day, including food storage room, walk in cooler, and freezer room.
Education and Experience
6 months experience in a food and/or beverage environment preferred. High school diploma or equivalent.
ServSafe certification a plus.
Skills and Abilities
Good oral communication skills and the ability to communicate effectively in English.
Excellent hospitality and service standards.
As self-motivated, effectively moves between tasks, and commits to quality.
Ability to be both a team player and work well in a group setting.
Ability to work in a high-volume, fast paced environment
Hours of Work
Flexible part-time schedule including some long shifts, nights, weekends, and holidays on an on-call basis
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, you may be required to work both indoors and outdoors as required by the function Must have the physical ability to maneuver around facility(ies), at times, walking and/or standing up to 8-10 hours daily
Medium lifting up to 75lbs
Ability to stand in the work area while performing tasks
Ability to walk around the work area and facilities
Ability to use hands/fingers to grasp or feel
Ability to talk clearly and concisely with other staff
Ability to hear other staff
NOTE: The essential responsibilities of this position are described under the headings above They may be subject to change at any time due to reasonable accommodation or other reasons Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position
Applicants that need reasonable accommodations to complete the application process may contact 315-435-8062
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply VEVRAA Federal Contractor
JOB REQ TITLE: Venue Operations Specialist at St Joseph’s Health Amphitheater at Lakeview!
BE PART OF THE CONVERSION CREW AT THE AMPHITHEATER THIS SUMMER!
St. Joseph’s Health Amphitheater at Lakeview is looking for fun, motivated people to join our team for a summer of music this concert season!
WhyWorkforASMGlobalSyracuse?
Flexible scheduling – you sign up for the events you want to work! Opportunity to work at an amazing concert venue! Outstanding experience for your resume!
Career growth opportunities!
THE ROLE
As a Venue Operations Specialist at St Joseph’s Health Amphitheater at Lakeview, you will be responsible for the maintenance, upkeep, and preparation for events at the venue This is a seasonal, part-time, event-based position that will begin June 2023 and end October 2023.
WHAT TO EXPECT
Participate in all aspects of the conversion process in preparation for events; duties may include setting up and tearing down portable chairs, removable seats, other furnishings, and equipment
Perform various duties to ensure the day-to-day operations of the facility are met; these include, but are not limited to, loading/unloading trucks, transporting trash and waste to proper disposal area, and replenishing supplies
Perform repairs and maintenance tasks such as painting, patching, etc Assist with custodial duties and post-show cleaning when required
Operate equipment such as, but not limited to, vacuum cleaner, trash compactor, floor scrubber, leaf blower, and golf carts
Report irregularities, discrepancies, safety concerns, damage concerns, or loss of property promptly to Supervisor.
REQUIREMENTS
Maintain predictable and reliable attendance.
High School Diploma or GED. At least 6-months related work experience. Equivalent combination of education and experience.
SKILLS YOU’LL NEED
Excellent verbal, written, and interpersonal communication skills
Exceptional hospitality and customer service skills, service standards, guest relations and etiquette. Ability to make independent and good judgment decisions within proper policy and procedures. Desire to work as a team.
Mature judgement and professionalism in handling all matters.
Physical Abilities
Must be able to stand for long periods of time.
Must have the physical ability to maneuver around the venue, at times walking and/or standing for 8-10 hours or greater, climbing stairs, lifting and carrying 50 lbs+, and occasional sitting.
NOTE: The essential responsibilities of this position are described under the headings above They may be subject to change at any time due to reasonable accommodation or other reasons This document in no way states or implies these are the only duties to be performed by the employee occupying this position
Applicants who need reasonable accommodations to complete the application process may contact (315) 435- 8062.
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Position- Banquet Server
Facility Name-ASM The Oncenter
Location- Syracuse, NY
Job Title: Banquet Server
Department:Food and Beverage
Reports To:Food & Beverage Manager
FLSA Status:Non-Exempt
Facility Name:ASM The Oncenter
Location:Syracuse, NY
Summary: Prepare for, serve, maintain, and clear various functions including, but not limited to; buffets, receptions, plated meals, and refreshment breaks. Follow directives to ensure all expectations of the function are met. Ensure client and guest satisfaction. All duties are to be performed in accordance with New York State laws and regulations as well as Company policies, practices, and procedures. The requirements listed below are representative of the knowledge, skill and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities (other duties may be assigned)
Provide total guest satisfaction through skilled and capable service in accordance with Oncenter standards
Assist in setting up designated rooms
Demonstrate full knowledge of menus, key ingredients, and preparation methods
Greet all guests with enthusiasm and friendliness
Serve and clear assigned station while acting as a team member to assist other servers
Answer guest questions about food, beverages, and facilities accurately and in a friendly manner
Complete side-work during non-busy hours
Always maintain a professional appearance
Maintain a safe, clean, organized, and stocked work area following sanitation standards
Maintain professional relationship with all coworkers
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lift and carry up to 50 pounds at a time, perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting.
Ability to work in a noisy environment.
Hours of Work
Flexible part-time schedule including some long shifts, nights, weekends, and holidays on an on-call basis
NOTE: The essential responsibilities of this position are described under the headings above They may be subject to change at any time due to reasonable accommodation or other reasons Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position
Applicants that need reasonable accommodations to complete the application process may contact 315435-8062.
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Stand Attendant
Facility Name-ASM The Oncenter
Location- Syracuse, NY
Job Title: Stand Attendant
Department: Food and Beverage
Reports To: Food & Beverage Manager
FLSA Status: Non-Exempt
Summary:
Sells food and beverages during events using a POS system. Supports front line as assigned by Stand lead.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Greets guests, sells menu items to customers in a friendly, courteous, and helpful manner
Project a positive attitude and energy to customers always
Supports front line by preparing items for sale, restocking product, maintaining clean and orderly work area
Inputs orders into POS system, accepts payment, and calculates change accurately
Maintains proper stock of items to be sold at stand
Operates and maintains equipment used at concession stand
Follows proper cash out procedures
Cleans and sanitizes all food service equipment
Sweeps and mops floors of stand after every shift.
Communicates guest’s orders to keep a smooth workflow and maintain fast service.
Adheres to all safety procedures pertaining to the stand and overall conduct.
Always follows direction of Stand Lead and Concession Management.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lift over 30 pounds at a time, perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting
Ability to work in a noisy, fast-paced environment
Hours of Work
Flexible part-time schedule including some long shifts, nights, weekends and holidays on an on-call basis
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
JOB REQ TITLE: Usher / Ticket Taker at the Oncenter, War Memorial, and Civic Center!
BE PART OF THE EXCITEMENT!
Concerts with major artists, professional hockey, tradeshows, auto shows, comedy acts, the symphony, and MORE! We're looking for fun, motivated people to join our team and support a variety of functions at the Oncenter Convention Center, War Memorial, and Civic Center!
WhyWorkforASMGlobalSyracuse?
Flexible scheduling – you sign up for the events you want to work! Opportunity to work at an amazing concert venue! Outstanding experience for your resume!
As an Usher / Ticket Taker for The Oncenter, you will you help to ensure safety, maintain the cleanliness of the venue(s), and engage with guests to assist with their needs before, during, and after the show You may be assigned as an Usher, a Ticket Taker, or both depending on event scheduling.
This position is part of the Local 200 United Usher/Ticket Takers Union Union members are required to pay membership dues.
What To Expect
Greet all guests upon entry to facility with excellent customer service and positive attitude
Scan guest tickets, answer questions, assist guests with locating their seats, and examine tickets for entry to various locations around the venue
Assists all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed.
Monitor assigned work area to assist in keeping the venue safe, clean, and presentable. Resolve guest complaints and/or problems; notify on-site Management if problem cannot be resolved. Maintain predictable and reliable attendance.
Adhere to the dress code and present yourself in a profession, friendly, and approachable manner. Additional tasks as requested by Management.
The Role Requirements
High School Diploma or GED.
At least 1+ year in a guest services role
Equivalent combination of education and experience
SKILLS YOU’LL NEED
Self-starter and able to operate under minimal supervisor to accomplish work tasks
Excellent hospitality and customer service skills, service standards, guest relations, and etiquette Excellent verbal, written, and interpersonal communication skills
Desire to work as part of a team
Some knowledge of radio communication
Acute sense of judgment, tact, and diplomacy
Physical Abilities
Must be able to stand for long periods of time
This position may be exposed to adverse conditions such as loud noises, pyrotechnics, etc.
Position requires constant walking, climbing stairs, lifting and carrying 25 lbs+, and occasional sitting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
NOTE: The essential responsibilities of this position are described under the headings above They may be subject to change at any time due to reasonable accommodation or other reasons This document in no way states or implies these are the only duties to be performed by the employee occupying this position.
Applicants who need reasonable accommodations to complete the application process may contact
(315) 435-8062
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
