The Manifesto of
NEW ROMANTIC DIGITAL CONSULTING Maurizio Savoca Partner – maurizio.savoca@docflow.it
The Digital Trasformation is… …a Love Strategy
The Classic Rational Consultant is not appropriate to the digital trasformation.
Rational Consulting is:
BUT NOT
HOMOLOGATION
OPTIMIZATION
INNOVATION
The constraints of Rational Consulting • • • •
He gives you what is normal for you Fits your company in a model Plans long-term projects Pretends to “calculate” the innovation by applying a business case approach
…but I want
to change now
We are living a Digital Mutation… …the top-down method fails every prediction… …the rational approach is insufficient… We need of a “romantic and sentimental” consultant ( …with “the Sense of Future”)
The Manifesto of Romantic Consulting: 1 - Promote Serendipity 2 - Exploit Non-Conformities 3 - Adopt an Inductive Method 4 - Take care of the Knowledge Workers 5 - Adopt Tools and not Solutions 6 - Look for a Holistic Approach 7 - Hide Complexity
1
Promote the Serendipity
History is full of unexpeted discoveries‌
1 - Promote Serendipity • Enrich the results of user queries with links, analogies, similar stories… • Adopt tools for process and content mining • Turn the outsider into insider • Less KPI & Dashboard, More Information Mashup
2
Exploit Non-Conformities
“Name the greatest of all inventors: Accident.� Mark Twain
2 - Exploit Non-Conformities • Errors and accidents are the true source of the innovation • Don't leave the contributions of your users on the emails • Adopt a Dynamic Workflow Tool to orchestrate the resolution of all nonconformities • Give access to all pending nonconformities cases to entire corporate population
3
Adopt an Inductive Method
I have not failed 5.000 experiments. I have been successful 5.000 times, the failures have taught that material didn't work. T. EDISON
3 - Adopt an Inductive Method • • • • •
Define an ”evolutionary” development path Favor timeliness to accuracy More experiments and less big projects Do not be afraid of failures No Change managent: otherwise something is wrong • Have the new releases tested by users without their knowledge • If users do not use the software features it is always your fault.
4
Take care of the Knowledge Workers
We try to encourage this type of blue-sky thinking through ‘20 percent time’ – a full day a week during which engineers can work on whatever they want. Looking back at our launch calendar over a recent six-month period, we found that many products started life in employees’ 20 percent time. Susan Wojcicki, Google's Senior Vice President of Advertising
4 – Take care of the Knowledge Workers • The fate of advanced economies depends on making knowledge workers more productive • Don’t structure the processes of knowledge working with a BPM. • The "non-routine" problem solving requires a tool that combine actions and interactions • Look at communications: valuable knowledge is in conversations and not on documents
5
Adopt Tools and not Solutions
If you give people tools, and they use their natural abilities and their curiosity, they will develop things in ways that will surprise you very much beyond what you might have expected. Bill Gates
5 - Adopt Tools and not Solutions • The software musn’t be a solution to a particular problem. It must be a useful tool to solve many problems. • No Platforms or ERPs: find vertical and complete tools • Develop only Bytes of Value to customize the tools • Let users be free to use the tools as they want • Only worry about understanding if the tools are effective
6
Look for a Holistic Approach
The painter should not paint what he sees, but what will be seen. Paul Klee
6 – Look for a Holistic Approach • Create a Digital Workplace: a single access point based on holistic search • Don’t model the processes in details. • Create a high-level map of your processes • Your workflows must include only the main milestones • Design by doing and not doing by design
7
Hide Complexity
"The egg has a perfect shape, even if it's laid from the ass.“ Bruno Munari
7 – Hide Complexity • Save your “silos” and accepting diversity rather than standardization. • Build simple and integral interfaces • 27% of company's population claims to use non-enterprise app: “Bring Your Own App” (BYOA) is an unstoppable trend. • Every app is a potential front-end: Box, Slack, Trello, Facebook… • Every IT service can respond to a chatbot (and Siri, Alexa,…)
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“Our solutions are as easy as a tool and we love the Romantic Manifesto”