ADVERTISEMENT
Auto Service Professional ®
October | 2019 | Vol. 9, No. 5
+
Current brake technology
Cooling system basics Tools for working smarter
‘Educate, not intimidate’ Great Bear Auto’s philosophy removes the fear factor
PROFESSIONAL TIRE REPAIR, TPMS & SUPPLIES • Industry Leading Customer Service • World Class Training • 24/7 TPMS Tech Support
Revolutionary TPMS Sensor & Sensor Tool from Smart Sensor
ONE SENSOR
ONE SOLUTION
Combines 314.9 MHz, 315 MHz & 433.92 MHz All in ONE Sensor
YOUR ONE-STOP SOURCE
FREE wifi Updates, Built-in Relearns, OBDII Reset & VIN/TIN Image Capture
FOR ALL YOUR TIRE & WHEEL SERVICE NEEDS
Newcomerstown, Ohio
1.800.438.3302
www.31inc.com
Contents
October 2019 • Vol. 9, No. 5
10 4
Te c h nica l
Current brake technology A discussion of pads, rotors and fluids
24
Cooling system basics
34
Tools and equipment to enhance shop efficiency
Checking belts, pulleys, tensioners and pumps
Products for working smarter
32
32
B u sin e s s
Reader profile: Great Bear Auto Advocating for women drivers is a priority
10 34 Departments
4 Straight Talk When scans don’t work: Personal re-programming
8 Tech Tips From a smoky diesel to problems with a Yukon charging system
24
48 Technical Service Bulletins From a Mini Cooper shift fix to a Chevy PRNDL display issue
56 Products New and innovative equipment for your tool chest and shop
58 Ad Index Your connection to free information October 2 019
ASP
3
Straight Talk
WHEN SCANS DON’T WORK
Sometimes we need a personal re-programming
P
Mike Mavrigian, Editor
Problem diagnosis of our occasional faulty memory can sometimes prove difficult, especially when the concern occurs on an intermittent basis. Sometimes, we just need to step back, take a deep breath and perform a step-by-step reprogram. Take the following example, wherein I misplaced a Torx T15 bit: 1. Observed idiot light (check intelligence warning lamp) illuminated in operator information center display (eyes), accompanied by raised eyebrows. 2. Consumed a Subway BLT and chugged a Red Bull in order to maintain internal battery charge prior to the re-flash. 3. Connected scan tool to left ear. This required deep and painful insertion to achieve full contact connection... (ouch). 4. Initiated thought process by scrolling to sometimes faulty “memory” (age seems to be a factor). 5. Checked for codes. Found FWT1000 (forgot where I placed tool) set in history, along with IBM2000 (Intermittent Brain Misfires). 6. Ran freeze frame and found no current activity in skull cavity (which came as no surprise, especially to my coworkers). 7. Erased codes and re-programmed the PCM (my Pretty Crappy Memory).
4
ASP
October 2019
8. Performed two BOBO cycles (Brain-Off, Brain-On cycles). 9. On level surface, engaged personal mobility drivetrain by placing left foot in front of right foot, followed by right foot in front of left foot in successive manner (repeated a minimum of 50 times). 10. Performed test-drive by walking from one end of shop to opposite end, scanning work spaces and benches, while shaking head and throwing arms up in despair. 11. Repeated above steps. 12. Problem remained. 13. Walked away, closed eyes, and placed hands in pockets in complete frustration. 14. Discovered T15 driver bit in left pants pocket (along with the long-missing 10 mm deepwell socket). While the use of an updated scan tool is a vital and usually successful means of pinpointing an automotive drivability issue, expecting our brains to function properly at 100% performance level on a continuous basis isn’t always as dependable. This is especially true as we age and when we encounter a long, ultra-busy and often frustrating workday. Just as when dealing with an automotive system malfunction that challenges us, so does the rule-of-thumb apply with regard
to our ability to manage our own thought processes... always check the simple stuff first.
INVITATION TO SHARE YOUR KNOWLEDGE
Our December 2019 issue features our annual tech tips section, where both manufacturers and our shop readers have the opportunity to share technical knowledge with all of our readers, in our Techs Helping Techs section. We welcome you to submit any tips that you feel would benefit all of our readers. Subject matter and length of the tip is wide open... we welcome anything that you feel worthy of sharing. Make sure you include your name, name of the shop, address and either a phone number or email address. The deadline for submissions is Nov. 3, 2019. Please submit your tech tips to us at mike.mavrigian@bobit. com. Thanks for sharing to improve the industry as a whole. ■ — Mike Mavrigian, Editor, Auto Service Professional
WORK
SMARTER
NOT HARDER
DIAGNOSTIC INTELLIGENCE AUTEL UPDATES PROVIDE LATEST OE-LEVEL COVERAGE FOR US / ASIAN / EUROPEAN VEHICLES (1996+) INCLUDING SUPERCARS
PRE-SCAN
& POST-SCAN
COLLISION
ADAS
AFFORDABLE DIAGNOSTICS + COMPLETE TPMS + SERVICE
CALIBRATION + DIAGNOSTICS + MAINTENANCE SERVICE
ADVANCED ANALYSIS
KEY PROGRAM
HEAVY DUTY
BI-DIRECTIONAL DIAGNOSTICS + PROGRAMMING + SERVICE
IMMO + KEY PROGRAMMING + SERVICE
DIAGNOSTICS + PROGRAMMING + MAINTENANCE SERVICE
MAXISYS MS908S
MAXISYS MS906TS • Bi-Directional Control • Most Affordable Pre/PostSCAN • Complete TPMS Service • 1YR FREE Software/1YR Warranty
• Bi-Directional Control • Advanced Coding & Adaptations • ADAS Application Upgrade Ready • 1YR FREE Software/1YR Warranty
MAXISYS ELITE • Bi-Directional Control • Advanced Coding & Adaptations • ADAS Application Upgrade Ready • 2YR FREE Software/2YR Warranty • Docking/Charging Station / 2 VCIs
Phone: (855) 288-3587 • USSUPPORT@AUTEL.COM AUTEL.COM • MAXITPMS.COM • MAXISYSADAS.COM © 2019 Autel Intelligent Technology Corp., Ltd., All Rights Reserved
MAXIIM IM608 • Bi-Directional Control • Advanced Coding/ECU Coding • MaxiFlash JVCI/ECU Programmer • 1YR FREE Software/1YR Warranty • XP400 Key Programmer
MAXISYS MS908CV • Bi-Directional Control • Advanced Coding & Adaptations • Heavy Duty Class 1- Class 9 • 1YR FREE Software/1YR Warranty • New Deutsch 6-Pin & 9-Pin Probe Set
WWW.AUTOSERVICEPROFESSIONAL.COM
Resources
6
24/7 RESOURCE
3515 Massillon Rd., Suite 350, Uniontown, OH 44685 (330) 899-2200, fax (330) 899-2209 Website: www.autoserviceprofessional.com Publisher: Greg Smith Greg.Smith@bobit.com Editor: Mike Mavrigian Mike.Mavrigian@bobit.com Managing Editor: Lori L. Mavrigian Lori.Mavrigian@bobit.com Senior Editor & Digital Projects Editor: Joy Kopcha Joy.Kopcha@bobit.com Senior Editor: Ann Neal Ann.Neal@bobit.com Art Director: Vince Taroc Vincent.Taroc@bobit.com Graphic Artist: Jeff Polman Jeff.Polman@bobit.com Production Manager: Karen Runion Karen.Runion@bobit.com Contributors:
ASP’s website is the go-to site for vehicle information 24/7. Turn to it any time you need the latest technical service bulletins, in-depth
Jeff Taylor/Diagnostics & Driveability Specialist Bill Fulton/ASE Master Tech Edwin Hazzard/Mobile Tech Specialist Advisory Board: Tim Lasley/Wilson’s Garage of Pfafftown, NC Jeff Smith/Smitty’s Car Service, Doylestown, OH Mark Cunningham/Cunningham’s Automotive Repair, Ottsville, PA Bill Caroniti/Updated Automotive, North Royalton, OH Sales: Dan Thornton / djtinc@gmail.com (734) 676-9135, mobile (313) 410-0945
technical articles, the newest products
Bob Marinez / Bob.Marinez@bobit.com (330) 899-2200, ext. 2217, fax (330) 899-2209
and new tool reviews. Our site also fea-
Marianne Dyal / Marianne.Dyal@bobit.com (619) 990-5536 (706) 344-1388 / mobile (619) 990-5536
tures news from suppliers and manufacturers to keep you up-to-date on what’s happening in the automotive industry.
Customer Service/Subscription Service Phone: (888) 239-2455 / Fax: (888) 274-4580 Email: bobitpubs@omeda.com
Plus, go to our website to renew your subscription to ASP, read the digital version of each issue and sign up for a free subscription to our weekly eNewsletter! ASP
October 2019
Auto Service Professional is a Bobit Publication Executive offices: 3520 Challenger St. Torrance, CA 90503 CEO: Richard Rivera President: Sherb Brown
Installing confidence. Yesterday. And today.
Since the earliest days of the automobile, SKF has been supplying the world with the highest quality drivetrain, engine and wheel end components available. Today, SKF continues to provide high quality products and premium services to car and truck manufacturers, technicians and distributors across North America and around the globe.
Install confidence. Install SKF.
Visit www.vsm.skf.com to learn more Ž SKF is a registered trademark of the SKF Group. | Š SKF Group 2018
Te chnical
TECH TIPS SMOKEY DIESEL
Have a Ford Super Duty diesel that presents hard starting, followed by rough idling and lots of white smoke out the tailpipe, where it runs fine with no smoke once the engine reaches operating temperature? Chances are good that the glow plug relay is shot. On a 2002 F-350 with the Navistar 7/3L engine, as an example, the glow plug relay is easily accessed, located underhood just behind the fuel filter housing. Disconnect the batteries, take a photo of the relay wiring for reference, replace the relay and connect the wires and reconnect the batteries. It’s as simple as that. The OEM Ford relay is commonly prone to failure. An upgrade is the White Rodgers 596902 “Monster” glow plug relay, which is much more robust and will likely last the life of the truck.
PORSCHE PARKING BRAKE
2010 and later Porsche Cayenne (92A), Panamera (970) and 9-series sports car vehicles feature electric parking brakes. Calibrating these electric parking brake systems can pose a challenge. Here’s the proper method: 1. Select “Parking brake” on the Porsche scan tool. 2. Select “Drive links > Move to installation position.” 3. Select “Maintenance repairs > check basic setting.” Adjust the parking brake shoes to the value specified on the tester. Repeat steps 2 and 3 to verify any adjustments made. 4. Once the basic setting
8
ASP
October 2019
From a smoky diesel to problems with a Yukon charging system
is within specification, select “Maintenance repairs > Loop in.” 5. Select “Maintenance repairs > Calibration.” 6. Cycle the ignition, clear faults. The message “Actuators faulty” may occur during the check of basic setting when “move to installation position” is not first performed. The message indicates that the parking brakes are not adjusted correctly. You may also use “Actual values > Air gap for last clamping operation” to verify the last air gap. - 9x1............. 2.2 mm tolerance: +.4 mm / -3 mm - 92A.............2.2 mm tolerance: +.2 mm / -.3 mm - 970............ 2.0 mm tolerance: +.2 mm / -.3 mm
The calibration procedure will return an error if the parking brakes are not adjusted properly or if the loop in procedure is not completed in the proper order. The fault 000018 calibration may not clear until the key is cycled.
DIESEL FUEL PUMP
If a customer complains about a Ford Super Duty equipped with a 6.7L engine running rough and/or having a no-start issue, and you inspected the glow plug system without finding a fault, inspect the fuel injection pump. If no obvious problems are found, connect a fuel pressure gauge and measure fuel pressure while cranking.
If fuel pressure is not within specification, the high pressure fuel pump is likely the cause. Replacing the pump should solve the problem.
YUKON GENERATOR
Problems with the charging system on a 2013 GMC Yukon? The ECM uses the generator turn ON signal circuit to control the load of the generator. A high side driver in the ECM applies a voltage to the voltage regulator. This signals the voltage regulator to turn the field circuit ON and OFF. The ECM monitors the state of the generator turn ON signal circuit. The ECM should detect low voltage on the generator turn ON signal circuit when the ignition is ON and the engine is OFF, or when the charging system malfunctions. With the engine running, the ECM should detect high voltage on the generator turn ON signal circuit. The ECM performs key ON and RUN tests to determine the status of the generator turn ON signal circuit. If a malfunction is detected, the ECM will illuminate the charge indicator in the instrument panel cluster (IPC). With ignition ON and engine running, verify the scan tool battery voltage parameter is between 12.5 and 15.5 volts. With ignition ON, perform the display test with the scan tool. The charge indicator should turn ON and OFF when charging between the commanded states. If the indicator does not turn ON and OFF between the commanded states, replace the IPC. ■
STOCK UP ON
RAINGUARD® WIPER BLADES BY TRICO®
Let Us Be Your Parts & Equipment Supplier
EASY TO INSTALL, AFFORDABLE FOR ALL.
Designed for the technician while meeting the needs of drivers, RainGuard’s conventional steel-frame blades offer high-quality performance at an affordable price. Whatever the weather, RainGuard’s proven universal beam blades come through when drivers need them most.
24" W x 66" H x 18" D TRI 99-328
AVAIL ABLE AT
FREE IN
WIPER RACK WITH THE PURCHASE OF
$
100
WIPER BLADES
Contact your sales representative for details.
REWARDS FOR PURCHASING & INSTALLING THE BRANDS YOU KNOW & TRUST FOR DETAILS VISIT FIRSTCALLONLINE.COM
FIR STC A L L ON L IN E .C OM Visit our website for a complete, internet-based catalog designed exclusively for the Professional.
B rake Te chnology
W
A discussion of pads, rotors and fluids While technological changes and advancements are in the works for future vehicles, such as electronic braking systems, we thought it best to discuss what’s happening at the current time, in terms of brake pad, rotor and fluid technology. Included in this article are comments from several brake system parts manufacturers.
Pad slots and chamfers
Depending on the specific vehicle application, pads may feature slots or leading and trailing edge chamfers. Slots in the pad material serve two basic functions: to help evacuate dust buildup between the pad and rotor in a self-cleaning manner. Slots also help to prevent pad stress cracking, as the slots allow a degree of thermal expansion. Slots, depending on placement and shape, can also aid in increasing pad to rotor friction, with redundant leading edges to bite against the rotor disc. Chamfers at the leading and trailing edges of a pad, where suitable based on the vehicle application, can aid in reducing certain noise frequencies, allowing the pads to “settle” in a more even fashion during initial brake application. The slightly reduced pad footprint that contacts the rotor disc may also aid in increasing frictional temperature during initial braking, providing a more stable initial contact.
Electronic brake pad wear sensors
Many late model vehicles, primarily European and some Asian applications at the moment, feature electronic brake pad wear sensors (EBWS). Rather than relying on a pad wear
10
ASP
October 2019
By Mike Mavrigian indicator (a metal tab that contacts the rotor when the pad gets too thin, providing a warning “squeal/screech” noise, alerting the driver). However, as we all know, many drivers tend to ignore this audible warning, hoping the noise will somehow go away. Electronic brake pad wear sensors attach directly to the pad backing plate (or shim, depending on design). When the pads are reduced in thickness to a specified point, the sensor sends a signal to the vehicle’s management system, alerting the driver via a dash warning light/message. The electronic sensors (sensor/wiring harness) act as resistors, with a resistance of around 2,000 ohms. The sensor is attached to the pad backing plate, positioning the metal contact of the sensor at a predetermined distance from the rotor (usually when the pad wears down past 2 or 3 millimeters). As the pad wears into its service life end, the contact breaks or frays as it rubs against the rotor disc surface, opening the circuit as resistance changes. As the pad material thickness is reduced, the resistance in the sensor increases, resulting in the signal to a computer module. While a single-stage pad wear sensor is designed to provide a resistance change to indicate the need for pad change, many later model vehicles, especially European makes, now feature a two-stage sensor. These feature two resistor circuits at two different wire depths. When the first resistor circuit breaks (indicating a good heads-up time for a pad change), the second circuit begins to measure wheel speed, brake pressure, predicted miles to pad failure, rotor temperature and brake operating time.
The computer module gathers this information to determine the remaining pad life. Once pads and sensor have been replaced, the brake life service indicator on the dash will need to be reset. Depending on make, model and year, this may be done on the dashboard or with the use of a scan tool. Electronic wear sensors, in addition to pad friction material, are wear-related items. The sensors should be replaced every time the pads are changed, even if the sensor visually looks OK. Regardless of outward appearance, the wire harness and the sensor may have experienced severe thermal cycle duty and can be prone to failure. The sensors are relatively in-
expensive items and should always be replaced whenever the pads are serviced.
The future of brake pads
We asked a number of experts if there have been any recent/impending advancements in brake pad friction material and/or design. Here are some comments.
Centric Parts
The following comments were provided by Steve Ruiz, Centric’s vice president of engineering. First, we look at what the OEMs are doing, as we concentrate on meeting application-specific requirements. As far as brake pads are concerned, October 2 019
ASP
11
B rake Te chnology COURTESY OF CENTRIC PARTS
COURTESY OF CENTRIC PARTS
Dyno testing gathers frictional and thermal data during pad and rotor development. COURTESY OF CENTRIC PARTS
Example of Centric GCX rotors, which feature a Geomet RS200 anti-corrosion coating involving a zinc and aluminum-rich resin to all non-friction surfaces of the rotor.
COURTESY OF CENTRIC PARTS
COURTESY OF CENTRIC PARTS
Examples of pad chamfers. Leading and trailing edge chamfers are featured where required to reduce noise.
Brake pad and rotor interface testing is performed at a variety of operating temperature and pressure, in part to evaluate pad compounds and resins.
Examples of PosiQuiet pads. Pad-to-backingplate retention is critical to establish a permanent bond between the two materials. A positive-molding approach is used that features a series of holes in the backing plate. During the pad molding process, pressurization forms pad material into these holes, essentially making the pad material an integral part of the backing plate.
we toggle between ceramic and semi-metallic, depending on the application, but the trend is moving to ceramics. Semi-metallics are better suited to heavy-duty applications, but for passenger vehicles, we primarily prefer to use ceramics due to superior noise reduction and good release characteristics. We’re always looking for ways to lower braking noise. Shims are an integral part of noise management, usually involving steel/rubber shims that are clipped onto the backing plate or retained with the use of adhesives combined with mechanical retention.
Semi-metallic pads have different characteristics in terms of how they react to the rotor. Obtaining a transfer layer is a key element, as a layer of pad material transfers to the rotor for superior braking. Ceramic pads do a better job of establishing this vital transfer layer. Currently, ceramics tend to dominate the industry. They offer good stopping power, are more quiet, offer good release, better pad life and better rotor life. As most technicians are aware, the industry is working to eliminate the use of copper in friction material. In order to maintain good
12
ASP
October 2019
THE JOURNEY OF
ADVANCEDSTARTS TECHNOLOGY AND STOPS WITH ADVICS ADVICS (Advanced Intelligent Chassis Systems) is a supplier of ultra-premium OE brake system components that are engineered and manufactured with industry-leading technology and innovation for the aftermarket. With the combined experience of AISIN, DENSO and SUMITOMO ELECTRIC, three of the world’s premier automotive suppliers, the ADVICS journey represents the very best of Japanese quality, global expertise and environmental sustainability for the road ahead.
ULTRA-PREMIUM BRAKE PADS | BRAKE ROTORS | BRAKE MASTER CYLINDERS | BRAKE WHEEL CYLINDERS | BRAKE BOOSTERS | BRAKE CALIPERS
ADVICSAFTERMARKET.COM
B rake Te chnology COURTESY OF NUCAP
A series of tooth barbs provide a secure friction material to the backing plate anchor.
14
ASP
October 2019
COURTESY OF NUCAP
heat transfer, developing proprietary pad formulations is an ongoing process. An example is our New 500 pad material which features an added layer on the friction material, with no need to perform a “break-in.” Our PQ Pro also features an added layer and is designed for emergency vehicles such as police and tactical vehicles. This makes the pads ready to use in abusive/emergency situations without the need to perform a break-in procedure. Pad friction surfaces are “scorched” to a depth of about 2 mm, which “ages” the initial surface for superior and immediate layer transfer. Pad-to-backing-plate retention is critical to establish a permanent bond between the two materials. We favor utilizing a positive-molding approach that features a series of holes in the backing plate. During the pad molding process, pressurization forms pad material into these holes, essentially making the pad material an integral part of the backing plate. This positivemolding process is an OEM-favored approach. We don’t buy into the notion of reducing rotor weight. We want to retain the OEM design. With that said, depending on the application, we may upgrade the iron that we use, with enhanced tensile strength and low hardness for crack resistance (hardness to tensile ratio). As part of our ongoing development, we continue to mature this ratio, to surpass the OE hardness/tensile ratio. Rotor anti-corrosion coatings have become increasingly popular. We apply a Geomet RS200 coating on our GCX rotors, involving a zinc and aluminum-rich resin to all non-friction surfaces of the rotor. Depending on the specific OE requirement, we intentionally don’t apply coating
Backing plates are galvanized to prevent corrosion. to the friction surfaces, as this may hinder pad break-in material transfer. An example of a good combination is our New 500 pad coating coupled with coated GCX rotors.
Brake Parts Inc
The following comments were provided by Jerry Forystek , director friction product development, Brake Parts Inc LLC (BPI). Friction material is moving toward copper free. Also, applications are going to a higher level coefficient of friction. The 2019-20 Chevy Silverado is a good example. This application contains a high friction ceramic material with a much smaller caliper/braking surface area. BPI continues to monitor the changes being made by the OE manufacturers with new formulas that are developed by our own research and development group. Our biggest advancement here is finding ways to improve on corrosion resistance. The high corrosiveness of the salts and chemicals used on roads today is making it tough on all brakes. Continued improvements in corrosion capabilities of the backing plate assist with this problem.
DRIVING PERFORMANCE FROM CHANNEL PARTNERS TO TECHNICIANS
SMART PARTNER www.mahle-aftermarket.com
MAHLE® gaskets feature OE forrm, m, fit fit and function across 99% of par ar t numbers. Add in 1,200 exclus siv ve SKUs and MAHLE Original gaskket ets cover 93% of vehicles in opera ation. tio ion.
MAHL LE® gaskets use only quality materials, such as multi-layered steel, to provid de an optimal seal that can withs stand the harshest of enviro onments.
Innovative MAHLE® gasket packagiing ng enables the customer to see the e gaskets, without opening the package, and requires 20% less s shelf space.
THE ORIGINAL CHOICE IN OE SEALING SOLUTIONS!™
B rake Te chnology
The following information was provided by Gary Mical, product manager - rotors and drums, Brake Parts Inc LLC. Some key material items that we have noticed is more and more OEs are starting to use aluminum rotor hats on their performanceoriented cars. This leads to less unsprung weight and rotational mass, along with better heat dissipation near hub components. Carbon ceramics are another material that is being offered more frequently on high-end vehicles. Some advantages to this are higher thermal stability, improved wear resistance to allow for more aggressive pad compounds and corrosion resistance. Surface coatings have continued to be an important attribute in combating seasonal elements, increasing corrosion resistance while also improving braking wear resistance. Another common trend that has developed is truck brakes are getting larger on fronts. Larger front rotor with a carry-up rear rotor may not change bias, but the front rotor is more capable for heavy towing. OE may be indicating that overall braking difference is made up by trailer brakes. We have continued to see a decline in drums in recent years. The rear braking systems are moving toward EPB and a caliper-based parking brake, instead of a parking drum. The following information was provided by Alan Amundson, product manager - calipers, and
16
ASP
October 2019
COURTESY OF BRAKE PARTS INC
COURTESY OF BRAKE PARTS INC
Diagonal slots and shims.
The industry is seeing an increase in the use of rotor coatings to prevent rust. Some OEM rotors now feature aluminum hats to reduce weight and to increase thermal release. Dann Ingebritson, senior trainer/technical service, Brake Parts Inc LLC. Many calipers are aluminum to save weight, but they cannot hold up in harsh environments. This is why new calipers with no core needed is the future. We are seeing more high performance optional brake setups on cars and trucks. There are more multi-piston calipers now than ever. Also, many OE manufacturers are going away from mechanical parking brake calipers and using electronic parking brake calipers. This is reducing the complexity of the caliper itself, but making it much more difficult for non-dealer shops to work on the cars because of special scan tools needed. On the subject of brake fluids, Brake Parts Inc’s Ingebritson noted that all new vehicles have at least two to three advanced braking systems such as ESC or AEB. These systems operate in milliseconds and rely on the quick operation of the total brake package. The system is only as good as the weakest link, which can be the brake fluid. Brake fluid with too much moisture will boil and have loss of pedal. Fluid that is old may have lost its ability to prevent corrosion causing component failure. Brake fluids have not changed much in the past few years but fluid maintenance needs to be followed more closely.
COURTESY OF BRAKE PARTS INC
The OEMs are increasingly using multi-piston calipers, with some made of aluminum to reduce un-sprung weight. Since aluminum calipers are prone to corrosion, replacements without the need for core returns will likely be common.
ADVICS
The following comments were provided by Greg Ladley, ADVICS manager of friction engineering. In today’s market, the major complaints involve roughness, squeal noise, creep groan/ grunt, and appearance (re: corrosion), as refinements to occupant comfort and a noise-free environment seems to be the important factors for the average driver. In terms of friction formulation, we don’t use metallic/semi-met, opting for ceramic to create optimum friction between the pad and rotor. There are two main types of friction, one being an adhesive style (stick and tear) and the other is abrasive style (machining). The adhesive style deposits a transfer layer/film onto the rotor during initial pad contact (burnish), creating a chemical relationship between the two surfaces, while the abrasive style cuts into the rotor much like a machining action. The ADVICS method of blending the two friction types builds an optimal thickness and evenly distributed transfer layer onto the rotor surface improving lining/rotor life and reducing DTV (disc thickness variation) growth. We also develop under-layers between our pad and the backing plate first and foremost to maximize bond integrity (shear strength), but
more recently we have developed new underlayer technology designed to improve damping characteristics for better noise performance. At ADVICS, we expose the backing plates to a special nitriding process which provides anti-corrosive properties and allows greater pad bonding integrity with the use of special adhesives. For very large pads, we also consider using our backing plate suppliers patented hook technology along with an adhesive. In addition to backing plate nitriding, we also use a high-heat powder coat for optimum corrosion protection, without compromising plate thickness. Based on pad size, we employ slots in the pads... in some cases two slots. We try to avoid using diagonal slots, which can create a point wherein friction material volume may be compromised. In some cases, we employ multiple slots to address NVH (noise/vibration/harshness) issues where the specific application requires this. The use of chamfers at leading and trailing edges are based on the specific application, in order to resolve frequency-based noises. Chamfers are also used in some cases because of caliper design to eliminate unwanted pad drag. There are different levels of frictional property requirements regarding front and rear brake locations. Naturally, the front brakes are responsible for the majority of braking performance. The front brakes are exposed to higher duty cycles and higher temperatures. The rear brakes experience less braking power, but are responsible for static performance (re: parking brake use), so the pad size and formulations are tailored to suit these different requirements. However, in SUV and truck applications, these may experience higher rear loads due to cargo and towing applications. The duty cycles differences require varying genres of friction materials. Here in the U.S. another consumer concern involves brake dust buildup from an appearance standpoint, so friction material must be formulated to minimize this. By contrast, historically, in Europe, consumers are much more concerned with stopping power. More recently Europe has concerns about brake dust and the contents within regarding potential health risks. On the subject of rotors, from an OEM perspective we see a push for changes in design October 2 019
ASP
17
B rake Te chnology COURTESY OF ADVICS
Based on pad size, pad slots may be employed. ADVICS tries to avoid using diagonal slots, which can create a point wherein friction material volume may be compromised. In some cases, multiple slots are used to address NVH noise/vibration/harshness issues where the specific application requires this. Chamfers are featured where needed to resolve frequency-based noises. Chamfers are also used in some cases because of caliper design to eliminate unwanted pad drag. only provide good stopping power, but offer quiet operation. Wagner Brake takes a no-compromise approach in this regard. Given the mandate to remove copper content, special pad formulations have been developed, much akin to a recipe for cake mix, to create a balance of organic materials and resins to provide both consistent frictional stopping power and to provide adequate heat transfer. Ceramic materials have been developed that offer longer life and quieter operation. COURTESY OF ADVICS
and materials in terms of resistance to corrosion. Friction suppliers will need to take a fresh look at pad-to-rotor relationship, developing pad materials to work with FNC (ferritic nitro carburizing) rotors which are surface-impregnated with nitrogen and carbon, which makes the rotor harder, which could require a change in friction logic. As far as rotor drilling or slotting is concerned, we tend to follow the OEM design. If the OEM design does not involve holes or slots, we don’t add these features. Where these features are required, primarily for performance applications, stopping power is the primary goal, while noise or roughness concerns are not a priority.
Wagner Brake
The following comments were provided by Nick Thomas, friction product manager, Wagner Brake. In the past, “one pad covers all� was the norm in terms of materials. Today, this is no longer true. Brake pads are now designed, from scratch, for vehicle-specific applications. One of the trends today is to offer pads that are specifically designed for light trucks, SUVs and CUVs, given the growing popularity of this market segment, and another pad technology for passenger cars. Customers want, and expect, brakes that not
18
ASP
October 2019
The use of FNC rotors requires pad formulations that accommodate this harder rotor material.
You know us for world class tires…
Now you can say the same for our wipers.
N EW
ClearContact™ windshield wipers. No adapters. Faster installation. OE fit and quality.
continental-clearcontact.com Exhibiting at AAPEX: Booth 2626
ClearContact – A Trademark of the Continental Corporation
B rake Te chnology COURTESY OF WAGNER BRAKE
Where required based on specific vehicle applications, unique pad slot designs are utilized that assist in removing debris from the rotor surface in a self-cleaning manner. This may involve straight single or multiple or S-curved slots. In terms of pad-to-backing plate retention, Wagner employs a mechanical retention approach, with raised-edge teeth on the backing plate that secure the friction material during pressurized molding, eliminating the need for chemical adhesives. In order to prevent backing plate corrosion, plates are galvanized, preventing corrosion where the backing plate rubs on the caliper. While the industry has seen an influx of lower-priced and lower-quality rotors, Wagner Brake insists on offering rotors with premium materials, and design custom vaning to improve cooling for specific applications to enhance airflow and venting. In terms of corrosion prevention, Wagner Brake employs an electronically bonded coating termed E-Shield, to all non-contact rotor surfaces, avoiding coating the friction
Wagner Brakes’ E-Shield rotor. surfaces which could gum-up the friction interface between the pad and rotor. On the subject of pad wear indicators, while the majority of domestic vehicle applications continue to feature mechanical wear indicators, and electronic wear sensors are predominantly used on European vehicle applications, we’re seeing a gradual influx of the electronic sensor systems that apply to domestic vehicles.
Rust buildup in rotor vanes can dramatically reduce heat release, in addition to degrading appearance. Aftermarket rotors that feature anti-corrosion coatings prevent this type of vane clogging.
20
ASP
October 2019
AN EASIER WAY
TO GET YOUR
BEARINGS Finding the right hub-and-bearing assembly can be confusing. So Motorcraft® simplified the process by revising its lineup to greatly expand coverage. These units are competitively priced and fit many older vehicles. See your local dealer or distributor for all the details.
Right part. Priced right.
Motorcraft® is a registered trademark of Ford Motor Company.
B rake Te chnology COURTESY OF AKEBONO
Examples of Akebono pads left to right ProAct, Euro and Performance. Euro pads are equipped with electronic pad wear sensors where applicable.
Akebono Brake Corp.
The following comments were provided by Edward Gerhardt, Akebono brake marketing and data services manager. With the requirement to eliminate copper from brake friction material, there is no simple substitute for copper. This requires creating proprietary compound formulas that provide required heat resistance and durability. Ceramic pad compounds today provide the same benefits of traditional ceramic pads in terms of durability, quietness, heat dissipation and reduced rotor abrasion without using high levels of copper or abrasive ferrous metals. There are two ways to generate friction: through adhesion or abrasion. Akebono ceramic friction materials work through adhesion by laying down a transfer film onto the rotor surface, with friction achieved by shearing the transfer film. This provides long wear for both the pad and rotor, and very low dust. By contrast, the abrasive method involves dislodging small particles from the rotor surface by using larger and harder abrasive components in the pad formulation. Since these components wear, they need to be constantly renewed. Combined with rotor wear, this generates large amounts of dust. On the subject of pad backing plates (pressure plates), Akebono applies a phosphate treatment to the plates, which helps to improve the bonding between the friction material and the plates.
Brake fluid notes
Brake fluid type and condition is critical to brake system operation. In general, brake fluid should be changed every two years due to ambient air moisture entering the system (as glycol
22
ASP
October 2019
brake fluid is hygroscopic and absorbs moisture, thus lowering the fluid’s boiling point). Below is an overview of the dry and wet boiling point minimums for various fluid grades. DOT
DRY BOILING POINT
WET BOILING POINT
3
401 degrees F
284 degrees F
4
446 degrees F
316 degrees F
5
500 degrees F
356 degrees F
5.1
518 degrees F
374 degrees F
(The above figures represent a minimum standard. Depending on the brand and formulation, some fluids offer higher boiling points.) Do not confuse DOT 5 with DOT 5.1 fluid. DOT 5 is silicone-based, and is not compatible with glycol fluids. While DOT 3, 4 and 5.1 fluids are hygroscopic (glycol based and absorbs atmospheric moisture), DOT 5 is silicone based and is hydrophobic (it does not absorb moisture).
Fluid life
As mentioned, glycol-based brake fluids absorb moisture. Even in a properly sealed brake system, atmospheric pressure eventually allows airborne moisture to enter the system. Generally speaking, moisture contaminates glycol brake fluid at a rate of about 2% to 3% per year. Any glycol-based brake fluid, since it will absorb atmospheric pressure moisture over time, should be changed at least every two years in order to maintain the proper level of its boiling point and resistance to compression. Any container of glycol fluid that has been opened, and then stored even with the cap tightened, should be discarded after 12 months. â–
Is your profit indicator light going off? Full synthetic and high-mileage oil changes are growing—and so is your opportunity. As the #1 driver of automotive service visits, oil changes can increase your car counts, capture higher sales revenue and generate even greater profit for your business.
Get more value from your biggest little ticket at Havoline.com/ProfitLight Š 2019 Chevron. All rights reserved. All trademarks are property of Chevron Intellectual Property LLC or their respective owners.
Cooling System Ser vice
COOLING SYSTEM
W
Checking belts, pulleys, tensioners and pumps
24
ASP
October 2019
COURTESY OF NAPA AUTOTECH
When a vehicle rolls into your service bay for an inspection or any other problem, it’s a good idea to make sure that the vehicle gets a good visual check as well. You want to take care of your customers and give them a good sense of peace of mind so they know you are looking out for their best interests. That’s how you generate a repeat customer. There are many systems on a vehicle that should be inspected besides safety critical areas like brakes, tires, etc. The engine has to be operating correctly, fluid levels must be maintained properly, and all other components need to be working as designed. One of the more important systems is the cooling system. If the cooling system isn’t keeping the engine cool then an overheating scenario will occur and that could get your customer overheated as well. Cooling systems have become more and more complex as modern technology seems to creep in with today’s new vehicle technologies. It used to be years ago that you had one type of antifreeze, a water pump, one or maybe two belts, one thermostat, heater core and a radiator. Gone are the simpler times. Hello to multiple cooling systems, an increase of components and the addition of electronics. Today’s modern cooling systems potentially feature multiple thermostats and may include electronic thermostats to boot! Would you ever consider an exhaust manifold being a coolant system part? A 2013 Ford Focus ST Eco Boost engine has an integrated exhaust manifold incorporated into the cylinder head (see Figure 1). This is an example of why it’s more important to stay on top of technology. Today’s vehicles are more efficient in keeping the engine at the correct temperature than the ones that we’ve seen in the past, but they
By Edwin Hazzard
Figure 1: Exhaust manifold, 2013 Ford Focus. still need to be maintained and the maintenance needed for these systems is just as critical as before. As everyone knows, the heart of a cooling system is the coolant that is used to maintain engine temperature. The type of antifreeze used is just as important as the condition of the antifreeze. Antifreeze doesn’t last forever and it breaks down just like engine oil does. This article isn’t going to get into the specifics of which antifreeze to use or how to test it. We can save that for a future article. The point I’m trying to make is following the factory recommended guidelines and specifications that your customer’s particular vehicle calls for is the best rule of practice.
Inspection
When performing a cooling system inspection, the first thing that has to be done is a close visual inspection. Look for any sign of a leak whether it’s an external leak or an internal one. For external leaks, inspect the hoses for splits around where the hose clamps are, any rubbing or chafing against another component or obstacle (see Figure 2). Pay close attention to the way a coolant hose is routed. It’s possible that a hose was installed incorrectly or maybe it was an incorrect hose replacement to begin with. With the engine cold, give the hose a couple
BASICS of squeezes and notice if the hose seems very soft or squishy to the feel. It’s possible the barrier wall inside the hose has deteriorated due to an unknown substance like oil or another chemical that has broken down the barrier. That could be a rupture waiting to happen, especially under a high pressure high heat condition. Other external leak points can be at the water pump weep hole, heater core inlet and outlet hoses as well as the core itself. Other potential leak areas include intake manifold gaskets, cylinder head gaskets, thermostat gaskets and cylinder head or block freeze plug areas. The radiator can develop leaks at the core and especially at the seams of the tank. Newer vehicles, as you know, have plastic tanks that are attached to an aluminum core. That particular area is prone to start leaking.
The methods you use to check for leaks are the same today as you performed in the past. Systems under pressure always tend to show a leak a lot faster than one that’s not under pressure. That’s not to say a system can leak without pressure as in some conditions a leak will show up under an ambient temperature state.
Belts and pulleys
COURTSEY OF SOUTHEAST MOBILE TECH
Figure 2: Rubbed through lower radiator hose.
So what makes a coolant system operate besides having the correct coolant and the right amount of it? It’s the mechanical moving parts that place the system in motion. Those parts consist of a water pump, serpentine belt tensioner, an idler pulley or two, a power steering pump, an air conditioning compressor, and the alternator (see Figure 3 on the next page). All of those things are tied together with a serpentine belt or a combination of serpentine and/or V belts. When checking the mechanical aspect of the cooling system, every component has to be operating correctly. The part that is the most crucial is the belt. Depending on the vehicle, a combination of multiple belts could be used. If they break then everything stops. The belt is also the component that is the weakest. If a component starts to fail, the belt will tend to slip on the pulley thus creating an excessive amount of heat. Over time the belt will become worn or glazed and it will stop gripping the pulley. You can tell that a belt is glazed by not only looking at the belt for a shiny appearance, but it feels a little more brittle and not quite as flexible as it should be. Look for any cracks that tend to develop on the wearable part of the belt as those could be potential failure points. Belts also tend to fail due to different chemicals like oil and coolant leaking on them as well as a sharp object rubbing on them. October 2 019
ASP
25
Cooling System Ser vice COURTESY OF SOUTHEAST MOBILE TECH
Figure 3: This shows the belt drive system of a 5.9L Cummins engine. Make sure that there are no external leaks found before a new belt is installed. If you don’t, the new belt life span will be decreased significantly. Belts should have the proper alignment checked before installing a new one. Using a belt alignment tool can aid in proper alignment (see Figure 4). The alignment can be off due to a few factors such as an accessory not properly installed or an incorrect pulley being used on that accessory along with a pulley spacer being used or not being used. Remember to visually look at the new component that you are replacing and make sure it’s exactly like the one you removed. Have you ever heard a chirping or squeaking noise while the engine is running? Chances are that noise is coming from the belt gliding over the pulleys. Some of the pulleys on the vehicle may feature a series of grooves. What could be happening is there is a buildup of dirt or debris getting inside those grooves and when the belt is turning, the ridges from the belt aligning in those grooves will create a noise that can be annoying to the customer. When you are replacing a belt, before you install the new belt, look over all the pulleys and remove any debris you see in the grooves of the pulley. This goes for smooth pulleys as well. Use a small wire brush and spin the pulley while cleaning the area of the pulley. While
26
ASP
October 2019
wearing safety glasses, use a small amount of compressed air to blow away excessive debris from the pulley. We know that the pulleys need to be clean and in good shape so our belt will grip them correctly, but what about pulley condition? Pulleys need to be free from damage both visually and mechanically. When performing a check on a pulley, make sure that there aren’t any extra grooves worn into the pulley, nicks or burrs that have developed on the pulley, especially when dealing with plastic pulleys. Check that the pulley isn’t excessively worn, as the belt will wear a pulley down over time even though there isn’t any damage to the belt system. The pulley must feature the correct diameter for the application. If any of these inspections reveal an issue, replace the pulley. Also check the pulley for excessive sideto-side play. The pulley rides on a bearing or features an integrated bearing. Spin the pulley with the belt removed and listen for noise that may indicate wear or grit. When you spin the pulley you will also be able to feel the drag of the bearing it rides on. Excessive drag, noise, along with too much play is cause for a pulley replacement. Pulleys that fail can damage the component they ride on along with the belt. Sometimes a nearby component can be damaged. For example, if a broken pulley or belt gets ejected into
MAKING
TENS OF THOUSANDS OF CARS LOOK A LOT COOLER.
MAKING
TENS OF MILLIONS OF CARS AND TRUCKS RUN COOLER.
SURPRISED? Continental knows OE because our belts are OE on millions of Chrysler, Dodge, Ford, GM, BMW and Volkswagen vehicles. Now with our OE Technology Series (OETS), you can install the aftermarket Multi V-Belt with the OE pedigree. Plus, there’s a Continental belt for 98% of the vehicles on the road. Get the full story at OETechnologySeries.com.
Cooling System Ser vice COURTESY OF NAPA AUTOTECH
COURTESY OF SOUTHEAST MOBILE TECH
Figure 4: Belt alignment tool. the radiator and punctures the core. You just went from a $50 pulley repair to a $200-plus radiator repair. These pulley checks should be performed on every component that the belt rides on. Make sure that all accessories are operated for normal belt operation. Air compressors need to be turned on, power steering pumps should be operated from steering stop to steering stop and alternator efficiency can be checked by loading the electrical system and making the alternator work.
Water pump
Another component that needs to be checked closely is the water pump. The water pump’s job is to circulate coolant in and around the engine. Obviously a malfunctioning water pump can create a lot of havoc. Water pump designs can vary among today’s vehicles. There are pumps that are belt driven and some are electrically driven. Some belts are driven by the engine’s timing belt. When you are performing a cooling system check you typically don’t check a timing beltdriven water pump due to its difficult access. But if you are doing a timing belt service, a water pump replacement in my opinion is a necessary step and part of the job. I don’t have to tell you what can happen to a timing belt if a water pump fails that’s being driven by a timing belt. As with a conventional cooling system check, you check the timing belt components just like you would any other belt driven component. When checking an engine’s water pump that’s belt driven, look for the water pump’s weep hole for signs of excessive leaking (see Figure 5). Check the mounting of the water pump for leaking gaskets, missing mounting bolts and or loose bolts. Inspect the pulley like you did with
28
ASP
October 2019
Figure 5: Water pump weep hole leaking. the previous pulley inspection. If the customer is stating that the engine is running hot, then check the water pump flow at the radiator fill neck or tap into a coolant hose and check for proper flow. A water pump impeller could be broken off completely inside the pump or the impeller could be missing pieces (see Figure 6). If flow is suspected of being a problem then removing the water pump from the vehicle for a visual inspection will be needed. Checking the belts, the different pulley components and the rest of the components that make up the parts of a properly functioning cooling system is essential to keeping the engine running at the proper temperature and efficiency. A cooling system that’s not working properly will also have a profound impact on the air conditioning system. If the engine isn’t running cool (temperature too high) the air conditioning system will run poorly. If the belt is slipping on the air compressor pulley and not spinning the compressor’s pumping ability fast enough, the A/C system won’t be able to do its job properly. That’s just one reason a careful inspection of the components involved in the cooling system is extremely important. As I mentioned earlier, modern cooling systems still use a lot of the same components as the older style systems. The difference is that there are more components involved and they are more efficient in keeping the engine run-
COURTESY OF NAPA AUTOTECH
Figure 6: What we have here is a broken water pump impeller. ning at the correct temperature. The late model systems like those found on a Ford Focus, as an example, (see Figure 7) have a grilled shut-
ter system that controls the air flow during different types of operations (see Figure 8). From cold start up to operating temperature the grill
If you think we sell high-quality hose,
YOU’RE ONLY
1/3 RIGHT. Rein Automotive is your dealer alternative for anti-vibration, cooling system, and power steering components.
Brought to you by:
TO LEARN MORE, VISIT REINAUTOMOTIVE.COM Š CRP Industries Inc. All rights reserved.
Rein_Trade Ad_2019_5.5x3.875.indd 1
October 2 0191/16/2019 ASP4:24:5929 PM
Cooling System Ser vice
incorporates a shutter vane type system that monitors and controls air flow through the grill. This is just one aspect that may be found in a late model cooling system. When a vehicle rolls into your service bay, make sure you do your due diligence and give that vehicle a good inspection. Checking and preventing premature failures before they happen will not only keep the engine cool and working properly, but you will keep the customer cool as well. Preventing the customer from overheating is what makes a repeat customer for life. ■
COURTESY OF NAPA AUTOTECH
COURTESY OF NAPA AUTOTECH
Figure 7: A vehicle in for service, a Ford Focus.
Figure 8: Here’s a radiator grill shutter. Edwin Hazzard owns South East Mobile Tech in Charleston, S.C., which is a mobile diagnostic and programming service providing technical service to many automotive and body repair shops. He has 36 years’ experience in the automotive industry. He currently is an automotive trainer, a board member of TST (Technician Service Training), a member of the MDG (Mobile Diagnostic Group), a member of the Professional Tool and Equipment advisory board for Pten magazine, a committee member of Nastaf, and is a beta tester for multiple tool makers.
SUBMIT YOUR TIPS TO ‘TECHS HELPING TECHS’
T
he December 2019 issue of Auto Service Professional will feature our annual ‘Techs Helping Techs’ section, where you have the opportunity to share your technical knowledge with all of our readers. In the course of your daily work routine, you’ve gained real-world insights regarding diagnosing and repairing a variety of vehicle issues. In order to share your wealth of knowledge and experience with your brothers and sisters in shops across the country, we welcome you to submit any tips that you feel would benefit all of our readers. Subject matter and length of the tech tip is wide open. We welcome anything that you feel worthy of sharing. And please share a photograph! Do you have an ingenious way to fix a common problem? We want to hear about it! Make sure you include your name, the name of the shop, the address, and an email address and phone number. The deadline for submissions is Nov. 3, 2019. Please submit your tech tips to mike.mavrigian@bobit.com. Dan Warner, owner of Exotic Motorwerks in Scottsdale, Ariz., Thanks for sharing to imhas gained a far-reaching reputation as the “go-to guy” for prove the industry as a whole. Porsches and other German marques. Please share your tips with your fellow technicians for domestic and imported vehicles!
30
ASP
October 2019
REPROGRAMMING
REVOLUTIONIZED!
Have you ever been uncertain about performing J2534 programming yourself? Our RAP® 2 Certified Technicians will do the programming for you! Successfully program vehicles cross Asian, Domestic and European brands with RAP® 2.
Call to schedule a RAP® session Plug in the RAP® Kit Power up the RAP® Kit We’ll do the rest!
“The staff at Drew Tech was very helpful, and
the scheduling makes it easier to manage my time.
[RAP®2] makes it very easy rather than sending customers to the dealer.”
Keep vehicles in your shop and money in your pocket,
E. Sanchez,
where it should be!
HCS Auto Repair
Call or visit our website to get your RAP® 2 today!
844.205.7875
DrewTech.com/ASP
©2019 Drew Technologies, Inc. Patent(s) pending. 091819-1
Reader Profile
GREAT BEAR AUTO
A
Advocating for women drivers is a priority
An innovative shop owner, Fordin has committed a substantial amount of time and effort to aid her female customers via her “Women Auto Know” program.
32
ASP
October 2019
ALL PHOTOS COURTESY OF ???????????????
Audra Fordin’s shop was not selected for this reader profile article because she’s a female in a predominantly male occupation. Far from it. Rather, she represents a new breed of repair shop owners and technicians who go out of their way to educate customers, specifically female customers. Ever since taking control of the shop that her great grandfather started, Fordin has pioneered an effort to educate female vehicle owners in order to increase their comfort level by dealing with a “female friendly” repair shop. Toward this end, she founded the “Women Auto Know” program, conducting free workshops open to female customers to learn more about both automotive maintenance and safe driving. “Many females are intimidated when dealing with a repair shop. My goal is to educate them so that they better understand their vehicles and what’s involved in diagnosing and repairing them, which allows them to better communicate with the technician,” she told us. As her program earned increased media attention, Fordin was approached for speaking engagements and even a few television appearances. Revenues earned for these activities have been donated to a fund to aid in the vehicle repairs for single mothers. As a by-product of her tireless altruistic efforts, the shop’s customer base and profits have soared.
Great Bear Auto owner Audra Fordin. As Fordin explained, “What’s so awesome about my shop is our philosophy, the foundation and the purpose for business. We strive to be relatable to our customers, especially women, so that they feel comfortable when dealing with auto repair.” Does your shop offer general automotive repair or do you tend to specialize in specific makes or types of repairs? We provide general repairs for all makes. What is your business philosophy? We established a “Women Auto Know” four-part philosophy: 1. Educate not intimidate 2. Show and tell 3. Tell not sell 4. Service not sales “Quite often, when a female driver is told that her vehicle needs certain repairs, they feel uncomfortable or intimidated because they don’t understand the issue or the repairs that may be needed. By educating them, they are in a position to better understand why a repair or type of maintenance is needed. By a ‘show and tell’ approach, we walk them through a hands-on inspection or repair. Seeing a part or repair up-close educates and re-
The Great Bear shop is located in Flushing, N.Y., in the borough of Queens, east of Manhattan.
The shop routinely offers basic automotive knowledge events for female customers.
moves the fear factor. By ‘telling not selling,’ we explain a problem and the remedy instead of simply selling them in order to increase the repair ticket. We emphasize service instead of sales. The shop will earn a fair price for parts and labor without the need to unduly pressure the customer by telling them ‘well, you need this.’” Fordin noted that, “We strive to educate our customers, especially females, about their vehicles, in terms of how systems operate, the role that certain components play, and what’s involved in repairs. This affords us transparency with the customers, giving them the opportunity to communicate and participate in their auto maintenance service and repairs. This boosts their confidence by reducing or eliminating any apprehensions and increases their understanding of the parts and labor required for specific repairs. By educating our customers, they better understand why certain repairs are required.”
training seminars, in addition to online practical and theory education.
What do customers want/expect from your shop? Our shop is recognized for professionalism, quality of work. We make it clear that we stand behind and guarantee our work. As a result, we have developed an extremely loyal customer base. What is your approach to technician training? Our technicians undergo continuous training in terms of daily hands-on experience, in-house
Fordin conducts classes during “career days” at a local school.
Where do you buy your parts? We purchase parts from local suppliers including Parts Authority, Coney Island Auto Parts, AutoZone and Worldpac. What influences your parts buying decisions? Rank from 0 to 3, with 0 having no influence and 3 having the greatest influence. Price ................................................. 3 Brand name recognition ............. 1 Promotion in racing .................... 0 Perceived quality........................... 3 Availability/time ........................... 3 Other (describe)… We try to read/research to stay informed regarding newly available parts. How has ASP benefited your business? ASP deep dives into all aspects of the repair and techniques (tips and tricks) to give factual information that helps us to communicate and share with my customers regarding how stuff works. ■
GREAT BEAR AUTO REPAIR
Flushing, New York
Owner .............................................. Audra Fordin Business founded.......................................... 1933 Number of bays ................................................... 5 Number of certified technicians ......................... 4 Shop size .................................. 3,600 square feet Number of vehicles serviced per month.........250 Hourly labor rate ......................................$109.99 Average job ticket price ....... Approximately $250 Gross profit............................ Approximately 50% Average spent on tools and equipment annually ..........................$25,000 Vehicle makes serviced ...... American, European, Asian, electric and hybrid October 2 019
ASP
33
Tools & Equipment
TOOLS & EQUIPMENT TO
T
Products for working smarter
Compiled by Mike Mavrigian
There are tools that allow you get the job done, and there are tools that allow you get the job done quicker and/or more efficiently. In this brief article, we cherry-picked a few examples of items that help to make shop life easier, with less effort and that help to maximize labor profit. This is by no means a complete list of all currently available tools that fall into this stateof-the-art category, but there’s enough listed here to whet your appetite.
Clean wheels = happy customers
Rather than spending time trying to hand-clean
a wheel or wheel/tire combo, an automatic wheel washer is now available from Martins Industries Inc., capable of handling up to a 35-inch tire outer diameter and up to 13-3/4-inch tire width. It is suitable for all wheel types and finishes. Select the washing cycle (80 or 120 seconds) and the washer goes through three working phases — pre-wash to remove course dirt from the wheel, softening action for the detergent that dissolves dirt, and deep cleaning through rotating nozzles operated by a high pressure pump at 110 psi.
Hose clamp hero
COURTESY OF MARTINS INDUSTRIES
Mayhew Steel Products Inc. recently released its new 90-degree locking hose clamp pliers, P/N 28620, for dealing with automotive and heavyduty spring clamps. Included is a spring-loaded ratcheting locking position feature with multiple stops, double-hinged locking mechanism for added leverage and a fine-tune adjustment locking feature to prevent damage to plastic clamps. This makes quick work of dealing with spring-type hose clamp removal or installation, with a no-slip positive-grip retention on the clamps. Overall length is 8 inches. The tool handles spring clamps from 3/4-inch to 2-3/4-inch.
Power Lifter
Installing or removing a heavy wheel/tire assembly on a vehicle that’s on a lift can be a chore, especially for larger and heavier applications on trucks and SUVs. Load capacity for the Martins
The easy and efficient way to clean customer wheels is with Martins’ automatic wheel washer.
34
ASP
October 2019
Tired of dealing with tension style hose clamps? Try this tool (P/N 28620) available from Mayhew.
ENHANCE SHOP EFFICIENCY the tool, allowing you to easily locate the impact at the correct height for your situation, supporting the weight of the tool while you service the wheel fasteners. Load capacity is 50 lbs. The Mobile Impact Wrench Support Stand is equipped with a steel bracket and a strong gas
COURTESY OF MARTINS INDUSTRIES
Industries Power Lifter is rated at 187 lbs. Instead of breaking your back, a battery powered power lifter from Martins Industries is just the ticket. The roll-around unit is powered by two 12-volt rechargeable batteries and includes an impact wrench holder and hardware tray for wheel fasteners. It is designed for use with maximum tire width of 11 inches. An automatic three-speed acceleration lift raises the wheel/tire combo in less than 13 seconds. A single battery charge can handle up to 500 wheel/tire assemblies. A safety strap prevents the wheel/tire from accidentally falling from the lift. Four swivel caster wheels provide easy maneuvering, especially handy when aligning the wheel to the hub centerline during installation.
Impact Boom
No, we’re not talking about the sound of a noisy air wrench. When using a monster-sized impact wrench during heavy-duty truck wheel service, slinging around a heavy and unwieldy impact wrench can really put a strain on even the most robust technician. Martins Industries’ Impact Boom is a rollaround boom crane that supports the weight of
COURTESY OF MAYHEW
The Power Lifter eliminates manual lifting of tire/wheel assemblies during removal or installation. October 2 019
ASP
35
Tools & Equipment COURTESY OF MARTINS INDUSTRIES
In addition to working at vehicle lift height, Martins Industries’ Impact Boom supports the tool weight at low working height and eliminates back and knee strain.
Multi-function scanners
As we all know, diagnostic scanner tools have really come of age, featuring much more than the ability to merely detect trouble codes. Three examples are listed here, including models from Autel and Bosch. Autel Autel offers several state-of-the-art scanner tools in their MaxSYS series. As but one example, the MaxiCHECK MX808 features AutoVIN 2006+, the ability to auto-scan all modules in all systems, 17 service functions and allows generating printable diagnostic reports. The tool covers domestic, Asian and European vehicle manufacturers (1996+) . One year of free updates are included. Additional features include a 7-inch touchscreen, 1.5GHz Quad-Core processor, 32GB memory, 2GB RAM, Android 4.4.4 /WiFi software updates, I/M readiness/emissions testing, the ability to reset diesel emissions on select light- and medium-duty vehicles, DPF regen-
36
ASP
October 2019
COURTESY OF MARTINS INDUSTRIES
cylinder. An included tray allows securing the impact gun and provides storage for wheel nuts, hub covers and more.
Martins’ Impact Boom allows you to position the impact wrench at the desired height. eration, setting inspection 1&2 service intervals, and is designed to support OBD II protocols and all 10 test modes, enhanced Mode 6 diagnostics, viewing live and freeze frame data, relearning
Discoverer AT3 LT TM
Stops on average at least 10 feet shorter on wet roads.*
IF STOPPING DISTANCE IS, YOU KNOW, IMPORTANT TO YOU, THEN GO WITH THE COOPERS. —Uncle Cooper Uncle to Everyone
*Wet stopping distance based on the results for the Discoverer AT3XLT™ LT275/70R18 in comparative wet braking testing against four select competitor tires, April 2018. Individual on-road results may vary. © Cooper Tire & Rubber Company. All rights reserved.
Tools & Equipment COURTESY OF BOSCH
COURTESY OF AUTEL
Autel’s MX808 can auto-scan all modules. COURTESY OF AUTEL
Bosch’s ADS 625 has the Repair-Source database. COURTESY OF CARMD
Autel’s MS908SP has 21 service functions. TPMS Sensor ID (activation tool required), and allows graphing, recording and playback of live data. Included are MaxiSYS System Suite applications for the shop manager, software and one-year warranty, eligibility for extended TCP coverage, an OBD II cord, 5,000 mAh Lithiumpolymer battery and an 8 MP camera with LED light. The unit also allows file saving with a Micro SD Card (32G maximum, not included). The MaxiSYS MS908SP, Autel’s “Powerful Complete Diagnostic System,” features AutoVIN 2006+ and AutoSCAN for all modules in all systems, 21 service functions, bidirectional control to perform active tests, J2534 MaxiFlash Elite Pass-Thru Programming Device, a massive 10-inch touchscreen, 1.3GHz+1.7GHz processor/64GB memory and 2GB RAM, one year free software and one year warranty (eligible for extended TCP coverage), Android 4.4.2/ WiFi software updates/eligible for ADAS software upgrade, advanced coding and adaptations, key programming for domestic and Asian 2001+ and the ability to reset diesel emissions on select light- and medium-duty vehicles and DPF regeneration.
38
ASP
October 2019
The CarMD Pro Scan plugs into the DLC. With a smart device communicating via Bluetooth, full module scanning and more is available. The unit covers domestic, Asian and European vehicle manufacturers (1996+) including supercars. MS908SP also generates printable diagnostic reports and handles enhanced Mode 6 Diagnostics (all 10 test modes). The tool allows you to access all repair records and to view live and freeze frame data, and to relearn TPMS sensor ID (activation tool required). Like the MX808, the MS908SP also includes the MaxiSYS suite application for shop managers, and the ability to save files to a Micro SD card. The tool also features an 8MP camera with LED light and an 11,000 mAh Lithium-polymer battery. It also includes an OBD II connector kit and carry case. Bosch ADS 625 The Bosch ADS 625 automotive diagnostic scan tool offers everything technicians need to diagnose, research and repair vehicles in one solution
Visit us at AAPEX Booth 4226
Tools & Equipment including Bosch’s new Repair-Source database. Repair-Source includes OE service and repair information on the diagnostic tool, instead of a separate computer, included with the annual diagnostics subscription. The exclusive database also gives technicians wiring diagrams, component locations, DTC troubleshooting work flows, repair procedures, maintenance schedules, TSBs, labor times and more. Bosch’s new diagnostic tool performs system scans, displays data streams, special tests, bidirectional controls and displays repair information, data streams and more. The tool is designed and tested by technicians, with technicians in mind, to diagnose the most complex vehicle issues for passenger cars and trucks. The ADS 625 can quickly Auto ID CAN vehicles, read/clear all DTC types from controllers, view data PIDS, perform bidirectional controls, calibrations, resets and relearns. The easy-to-use software and diagnostic workflow allow for fast navigation and diagnosis for optimal efficiency. CarMD remote scan As technology continues to advance, we now have the option of performing vehicle computer module scans without a dedicated scanner. Using a plug-in to the DLC and an app via a smart
phone, laptop or tablet, data can be retrieved along with a variety of diagnostic functions. An example is the CarMD Pro Scan which allows you to use the company’s app in conjunction with the plug-in hardware device in order to scan the vehicle, obtaining all data from their remote location directly to your smart phone, laptop or tablet. The system quickly performs a full network scan including all of the modules featured
Cordless electric tools are ideal for working in tight spaces or when dragging an air hose isn’t preferred.
Cordless impact guns have come of age, with plenty of torque and vastly improved battery life.
40
ASP
October 2019
WE’RE MORE THAN A ONE-TRICK PONY. 1
BUSINESS INSIGHT
2
CUSTOMIZED TRAINING
3
INVENTORY MANAGEMENT
Need a distributor who does more than just supply parts? For over 50 years, Mighty Auto Parts has been serving the professional automotive repair industry by offering services to increase efficiencies, optimize revenues and take your business to the next level.
mightyautoparts.com
Tools & Equipment
COURTESY OF CLORE AUTOMOTIVE
COURTESY OF BOSCH
Clore’s new PL6100 is ideal for both charging and maintaining battery voltage during programming.
C
Bosch BAT 120 wireless battery and starter/ charger system tester provides diagnostic “health reports.”
M
Y
CM
MY
CY
CMY
in a specific vehicle. The CarMD mobile app syncs to transfer data that can be transferred to any location. Obtaining the application requires using a smart phone, laptop or tablet to go to the app store and obtain the CarMD ProScan app. In basic terms, you plug the CarMD Pro Scan device into the vehicle’s DLC, and use your Bluetooth-enabled device (smart phone, tablet, etc.) to both view and manage data retrieval and diagnostics. A smart phone (or other device) allows Pro Scan to communicate with CarMD’s data base. Currently, the system is applicable to model years 1996 through 2017. As compatibility with 2018 and newer models becomes available, Pro Scan can be easily updated. Once an account has been set up, log in to the site using your registered email address and password, and gain full access to menus that provide freeze frame data, relevant TSBs, and more. The CarMD Pro Scan transfers data to the Car MD repair shop portal, delivering real-time data including freeze frame data, inspection/mainte-
42
ASP
October 2019
nance monitor status, maintenance service intervals, vehicle mileage, network scan of OBD II codes, pending DTCs, possible causes, upcoming maintenance and predicted diagnostics Also included are unique marketing prospects with the use of predicted diagnosis and customizable coupons, allowing you to connect directly to your customers regarding upcoming promotions, updates on current repair jobs, etc.
Battery testers/chargers
Bosch BAT wireless The Bosch BAT 120 Wireless Battery and Starter/ Charger System Tester allows technicians to perform faster battery system tests and receive full alternator health reports. The tester is designed to wirelessly transmit data via Bluetooth connectivity to a pre-installed app on the Bosch ADS 325 and ADS 625 diagnostic tools, saving time and putting more vehicle diagnostic information on the scan tool. The BAT 120 works on 6- and 12-volt automotive batteries, including regular flooded, en-
K
TRIP DATES
IG RACE THE B
30 GRAND PRIZE
500 MILES 500 winners
totaling
GUESTS $75,500 IN GIFT CARDS
4 Nights/5 Days
AIRFARE INCLUDED
15 LUCKY TECHNICIANS AND THEIR GUEST WILL WIN AN UNFORGETTABLE TRIP TO THE BIG RACE IN INDIANAPOLIS.
ENTER
FOR YOUR CHANCE TO WIN!
WWW.BIGRACEWEEKEND2020.COM
PROMO RUNS SEPT, OCT & NOV 2019
FOR OFFICIAL RULES, Receive an entry with each qualifying invoice. Visit www.Big RaceWeekend2020.com. 2019 Aftermarket Auto Parts Alliance, Inc. No purchase necessary. Void where prohibited. Promotional images may not reflect actual prizes. Logos and trademarks are the property of their respective owners.
Tools & Equipment COURTESY OF ROBINAIR
COURTESY OF OTC
OTC’s digital torque wrench has a 1/4-inch drive. hanced flooded, absorbent glass mat (AGM), EV and start-stop, as well as batteries with as little as 1.5 volts. It also conducts 12- and 24-volt charger/ starter systems tests and tests a vehicle’s battery charging system to gauge alternator health and troubleshoot charging issues. Clore Pro-Logix We all know that whenever a module requires reprogramming that the vehicle battery needs to be held at specified levels. Clore Automotive’s new Pro-Logix PL6100 is a new 12-volt 100A flashing power supply and 60/40/10A battery charger from Solar. The PL6100 is designed to provide stable power, on demand up to 100A, to a vehicle’s electrical system to support reprogramming in addition to providing full service battery charging capabilities from 10 to 60 amp. In power supply mode, the Pro=Logix PL6100 provides power to maintain voltage at a preset level, increasing output in response to system load increases to maintain a stable environment for reprogramming. It features a voltage output range of 13.1 – 14.9 volts, adjustable in 0.1V increments. This allows the operator to dial in the output exactly s specified by the vehicle manufacturer during service. It also delivers massive power with minimal voltage ripple, providing a clean flow of power without risk of programming interference. In charging mode, the PL6100 utilizes advanced microprocessor-controlled logic to precisely deliver a fully automatic charging routing to a wide variety of lead acid type batteries including conventional, AGM, spiral wound, startstop, deep cycle and marine batteries.
The Robinair R-ID Plus Refrigerant Analyzer includes an internal printer.
Compact bolt cutter
Knipex Tools has introduced its CoBolt S compact bolt cutter in a new, 6 1/4-inch length. Despite its smaller size, the CoBolt S provides extremely high cutting power, easily cutting bolts, nails and rivets up to 11/64-inch in diameter. In addition to its compact design, the cutter has a slim head designed for better access to confined areas. The CoBolt S has a strong lever action mechanism that allows the user to exert less effort when using the cutter. Below the joint is a gripping surface for pulling wires with a diameter from 3/64-inch. Other features include laser-cut edges on the blades, which prevent material being cut from COURTESY OF KNIPEX
Knipex’s handy pocket-sized bolt cutter offers ergonomics and high cutting power.
44
ASP
October 2019
www.vdo.com/usa
VDO – A Trademark of the Continental Corporation
VDO Cooling Fan Assemblies – OE quality with plug and play installation. VDO Cooling Fan Assemblies are exact replacements for the original fan in fit, form, and function, right down to the electronic module. They restore the original cooling performance, and feature OE mounting locations and plug-and-play electrical connections, for quick, easy installation, right out of the box. salessupport-us@vdo.com 800-564-5066
Tools & Equipment COURTESY OF ROBINAIR
COURTESY OF OTC
OTC’s Universal Cooling System Pressure Tester Kit is fast and efficient. slipping. Forged and multi-staged oil-hardened from German, chrome vanadium heavy-duty steel, the CoBolt S has induction-hardened cutting edges with a hardness of approximately 64 HRC for cutting thin hard wire, screws and springs. “The CoBolt S has all the power and exceptional cutting that make the CoBolt series popular, but in a compact size that easily fits in your pocket,” said Peter Grable, product manager, Knipex Tools. “Perfect for small hands or for working in hard-to-reach areas, this cutter offers exceptional power with less required hand force than other cutters of its size.”
Cordless popularity
Cordless electric power tools have come of age, with improved battery performance (re: torque) and vastly superior battery life. Common applications include impact guns, ratchets, cut-off tools, drivers for socket wrenches and screw bits. Major benefits include elimination of dragging compressed air hoses around the shop, and less demand on your air compressor, allowing the compressor to concentrate on your needs for tire changers, tire inflation, blowgun use, and more. High power, longer life lithium battery technology has improved enormously over recent years, with cordless power tools ranging from 12 to 20 volts, in drives from 1/2-inch to 1/4-inch.
46
ASP
October 2019
Robinair’s R-ID analyzer works on vehicles equipped with R-134a or R1234yf refrigerant. Applications include impact wrenches, power drivers, cut-off wheels and more. For applications where you’d prefer not to drag around air hoses, or if you simply don’t have ready access to air, or when faced with cramped access in engine bays or under dash, today’s cordless power tools are a viable alternative to pneumatic tools. While pneumatic tools are essential for any shop, adding a selection of cordless tools can improve shop efficiency.
Cooling system tester
The OTC Universal Cooling System Pressure Test Kit (#6977) is designed to eliminate the search for the right coolant cap adapter and provide technicians with a faster, more efficient approach to pressure testing cooling systems. The tester features four adapters (1/4-, 5/16-, 1/2- and 5/8-inch) with Schrader valves to prevent coolant spray when disconnecting, while the hand pump includes an easy to read integrated pressure gauge and padded base to prevent vehicle surface scratches. The kit also comes with a dedicated 36-inch pressure hose with a quick-connect coupler mated to the adapters and a radiator cap adapter for older vehicles. Stored in a convenient blow molded case, the OTC Cooling System Pressure Test
Kit covers virtually any make and model vehicle and is covered by a lifetime warranty.
Digital torque wrench
Beam type and micrometer type torque wrenches continue to suit the needs of tightening thread fasteners to a specified torque value, but digital torque wrenches can offer more in terms of both accuracy, ease of use and providing added information. While digital torque wrenches are available in drives of 1/4-, 3/8- and 1/2-inch, as an example, the OTC Digital Torque Wrench (#7380E150) is designed to show torque in real time and at the point of release through the tool’s digital display. The 1/4-inch drive wrench features a smooth operating 36-tooth ratchet head with measured torque ranging from 1.5 ft.-lbs. to 150 ft.-lbs., while sensitive enough to measure bearing preload torque values. Clockwise or counterclockwise, the wrench is accurate to within +/- 1% from 10% to 100% of full scale. The five-digit alphanumeric LCD clearly displays torque and measurement settings and is controlled by four buttons. The 7380-E150 also features green, yellow and red LED light indicators, an audible buzzer and vibration to help technicians avoid over-torquing.
AUTOMOTIVE INTELLIGENCE
WORK
SMARTER NOT HARDER
MS908S
Refrigerant analyzer
The Robinair R-ID Refrigerant Analyzer (#16990) and R-ID Plus Refrigerant Analyzer (#16995) are designed to meet the service needs of technicians working on vehicles equipped with either R-134a or the newer R-1234yf refrigerant. The hand-held devices analyze refrigerant in a vehicle’s A/C system to quickly and accurately determine purity, which is a requirement of R1234yf service. Both tools feature a large color display and USB port to easily connect to any SAE J2843 or J3030 A/C service machine not equipped with a refrigerant analyzer. The analyzers are designed to display the amount of R-1234yf, R-134a, R-12, R-22 and hydrocarbons, as well as percent air in pure R1234yf and R-134a, allowing the technician to determine their next step. The Robinair R-ID Refrigerant Analyzer Plus includes all of the features of the 16990 but also comes with an internal printer to print final test results. ■
MS908SP
DIAGNOSTIC INTELLIGENCE 64G Memory
POWERFUL HARDWARE / SMARTER SOFTWARE Phone: (855) 288-3587 USSUPPORT@AUTEL.COM AUTEL.COM • MAXITPMS.COM • MAXISYSADAS.COM
© 2019 Autel Intelligent Technology Corp., Ltd. All Rights Reserved
October 2 019
ASP
47
Te chnical Ser vice Bulletins
MINI COOPER
corrosion at the gearshift mechanism (shift cables or transmission This bulletin applies to R57, gearshift unit). Inspect the shifting R58, R59, R60 and R61 Coogear mechanism deflection lever per models equipped with for a missing or damaged circlip. a manual transmission. The Install or replace as needed, uscustomer may comment about a ing new parts P/N 23 11 7 593 200 stiff diagonal gearshift lever move(circlip) and P/N 23 11 7 593 217 Inspect the circlip (1) ment (N-R, R-N, 2-3, 3-2, 4-5 or and plastic sliding (sliding sleeve). 5-4). Also, in some cases, gears can- sleeve (2) for damage. If the cables move freely afnot be selected, or the selector gear ter disconnection and the level does not go into the neutral position. The defleccirclip and/or sliding sleeve are not found to be tion lever circlip of the gearshift mechanism may defective, then replace the transmission gearshift be damaged or is missing. Also, there is possible switching unit.
MANUAL MINI SHIFT FIX
INFORMATION COURTESY OF MITCHELL 1
FORD
STEERING COLUMN CAN’T REMEMBER Some 2011-2013 Ford F-150 trucks equipped with the Easy Entry/Exit feature may exhibit the power telescoping/tilt steering column not returning to the correct position (customer set point) when the feature is enabled. Reprogram the steering column control module (SCCM) to the latest calibration using IDS release 82.01 and higher. This new calibration is not included in the VCM 2012.11 DVD. Calibration files may be obtained at www.motorcraft.com. INFORMATION COURTESY OF WWW.MOTOLOGIC.COM
JEEP
JEEP CRANK/NO START Owners of a 2014-2016 Jeep Compass or Patriot built on or before March 9, 2016, may experience a crank/no-start or MIL on. The technician may find DTC B1A25 (invalid key) or B1A29 (SKIM base station mismatch). This bulle-
tin involves updating the wireless control module (WCM) with new software. Install a battery charger to keep battery voltage between 13.2 and 13.5 volts. 1. Will the engine crank and start? If yes, proceed to Step 5. If it won’t start, proceed to Step 2. 2. Turn off the ignition and pull the ignition Off Draw (IOD) fuse. 3. Install the IOD fuse and try to start the engine again. 4. Will the engine crank and start? If yes, proceed to Step 6. If not, normal diagnostics need to be performed and repair as necessary. 5. Reprogram the WCM with the latest software release. 6. After WCM reprogramming, clear all DTCs. INFORMATION COURTESY OF WWW.MOTOLOGIC.COM
48
ASP
October 2019
Te chnical Ser vice Bulletins
MITSUBISHI
MITSUBISHI FORWARD COLLISION AVOIDANCE RECALL
DODGE
CONFUSED MODULE A “small number” of 2013 Dodge Ram 1500 trucks equipped with a 3.6L engine and built on or before June 7, 2013, may experience a MIL on, with DTC P0607 (ECU internal performance) set. Using a scan tool, verify that all engine systems are functioning as designed. Record and repair as needed before proceeding. Install a battery charger to keep battery voltage between 13.2 and 13.5 volts. Reprogram the PCM with wiTECH software level 14.01 or higher. Clear any DTCs that may have set during programming. Type the necessary information on an authorized modifications label and attach it near the VECI label. INFORMATION COURTESY OF WWW.MOTOLOGIC.COM
Mitsubishi has released a recall for a limited number of 2016 to 2018 Outlander and 2018 and 2019 Eclipse models, built from August 2016 to June 2018. The recall involves vehicles equipped with a forward collision mitigation (FCM) system that detects pedestrians. Due to incorrect software, the FCM-ECU collision avoidance unit may apply braking for longer than needed, even after a pedestrian is no longer detected. If the FCMECU software activates the brakes for longer than necessary, the driver may react by applying additional braking. The resulting rapid deceleration of the vehicle from the additional braking can increase the risk of a rear-end collision. INFORMATION COURTESY OF MITCHELL 1
DUAL FORD
FUEL FILTER SOCKET
• DOUBLE SIDED SOCKET INCLUDES 24MM 6PT SOCKET AND 36MM SLOTTED SOCKET • FOR USE ON VARIOUS FUEL FILTER AND OIL FILTER CARTRIDGE STYLE FILTERS • USE WITH 3/8" SQUARE DRIVE RATCHET AND EXTENSION • BLUE ANODIZING MAKES SOCKET EASILY VISIBLE EVEN IN DARK AREAS
MADE IN
USA
SKU: 524
WWW.LANGTOOLS.COM October 2 019
ASP
49
Te chnical Ser vice Bulletins
GMC
INFINITI
This bulletin applies to 2017-2019 GMC Canyon trucks equipped with a 3.6L engine. Some customers may comment that the SES lamp is on or the engine may have a slight noise coming from the front of the engine belt area. Upon investigation, you may find DTC P0324 set in the ECM. GM has determined that at times the code can be set by noise from the water pump. Listen to the water pump with a stethoscope or chassis ears to see if any unusual noise is heard. Watch the knock retard to bank on GDS2, then remove the belt a nd observe knock retard again. If there is a difference, replace the water pump and re-evaluate the concern.
This bulletin applies to 2017-2018 Infiniti QX30. Diagnostic information in the electronic service manuals (ESM) for the following DTCs may be missing or incorrect:
MIGHT BE THE WATER PUMP
INFORMATION COURTESY OF MITCHELL 1
INFINITI TELEMATICS ISSUE
• B2EF0 (internal battery...circ volt below threshold) • B130C (TCU....Telematics Control Unit....pairing error). If one of these DTCs is stored, follow the steps below along with the ESM to complete the required repairs. DTC B2FE0: • Start the engine and let it idle for 30 m i nutes to a l low charging od the TCU internal battery. • Verify that the DTC can be erased. • If the DTC will not erase, replace the TCU. DTC B130C: • Collect all keys and re-register them to the vehicle. • Verify that the DTC can be erased. • If the DTC will not erase, replace the TCU. INFORMATION COURTESY OF MITCHELL 1
CLEAN POWER FOR OPTIMAL REPROGRAMMING The PL6100 from SOLAR provides an ideal stable power supply mode to maintain vehicle system voltage during reflashing events: • Continuous power up to 100A (no time limit) • Selectable target voltage from 13.1-14.9V • Minimal voltage ripple (<100mV) • Rapid Load Response Technology • Extra-long 13’ cable reach • Includes charging capability (60/40/10A) • Requires 20A outlet Charge mode compatible with a wide variety of battery types:
To learn more, visit our website at cloreautomotive.com or call 800.328.2921
50
ASP
October 2019
Collision Repair
Solutions for Complex Vehicle Technology! PRE-SCAN
POST-SCAN
is an vice: Equipment-as-a-Ser
DriveCRASH
®
$ th to keep device in Pay just 99.95/mon en you need it! shop, ready to use wh
anTool:
Fully-Equipped Sc
s, Scans, Module OEM Pre/Post Scan Calibration, Self-Driven Programming, ADAS re! Diagnostics, and mo
Support: Expert Diagnostic guidance by our from symptom-driven Benefit s d Master Technician team of OEM-traine device. directly through your
tion:
Instant Identifica
e vehicle could be Quickly identify if th year). (based on model and equipped with ADAS our website for more ® Give us a call or visit ! se your DriveCRASH information, or to lea
844-587-3737 DrewTech.com/ASP
©2019 Drew Technologies, Inc. Patent(s) pending. 092419-1
Te chnical Ser vice Bulletins
TOYOTA
TOYOTA PRIUS RECALL Toyota announced a recall involving 20162018 Prius models built from June 2015 to May 2018. A portion of the engine wiring harness connected to the hybrid power control unit (PCU) could contact the cover at this connection and wear, causing an electrical short circuit. INFORMATION COURTESY OF MITCHELL 1
CADILLAC
FUNKY CADDY EPS This bulletin applies to 2015-2017 Cadillac Escalade vehicles. Some customers may comment about a temporary loss of electric power steering assist (EPS) followed by a sudden return of EPS assist, particularly during low-speed turning maneuvers. The loss and sudden return of EPS assist typically happens within a one-second period and is caused by an electrical/software issue. This may be due to a sudden loss of voltage to the EPS system, where the EPS turns off and then back on as the voltage returns when the EPS load is removed. To prevent the sudden loss of assist, a revised EPS module software has been developed to reduce the severity of the toggling event. Re-program the power steering control module. NOTE: Do not attempt to order the calibration number from GM Customer Care and Aftersales. The calibration numbers required for this service procedure are programmed into control modules via a Multiple Diagnostic Interface (MDI) with the calibration update. If you cannot access the calibration, call the Techline Customer Support Center and it will be provided. INFORMATION COURTESY OF WWW.MOTOLOGIC.COM
52
ASP
October 2019
nd ered a Engine d in le b m asse A the US
ADS 625
ADS 325
Bosch ADS Series Now includes Repair-Source with software subscription
Comprehensive OE service and repair information library includes DTC troubleshooting workflows, repair procedures, maintenance schedules, TSBs, wiring diagrams, component locations, labor times and more.
Powerful hardware and features
On-tool and online repair information*
f Android 5.0 plus 64GB SSD for fast processing, printing and file sharing f Ultra-crisp 7" and 10" high-resolution displays for optimum viewing in all lighting conditions f 5MP cameras enable sharing photos and vehicle scan reports f On ADS 625: wireless, J2534-compliant VCI and dual Wi-Fi cards for strong web and VCI connection, industry-leading full color OE system wiring diagrams
Identifix database of over 30 million confirmed fixes, maintenance procedures, TSB references, key reprogramming, and more.
Lifetime Warranty** When you have an active, unlapsed diagnostics subscription.
Coverage Full system coverage for Domestic, Asian and European vehicles, continually updated and enhanced.
No extra subscription fees Repair-Source library, Identifix database, and more included with diagnostics subscription – over $3,000 annual value+.
Scan the code with your smartphone camera or compatible QR reader to watch a video about Repair-Source *On-tool confirmed fix database powered by Identifix. Does not include Identifix subscription. Some assets require online access. **Lifetime warranty applies only to tool hardware as long as owner maintains an active, unlapsed diagnostics subscription. + Based on similar annual repair information subscriptions, if purchased separately.
Te chnical Ser vice Bulletins
BUICK
BUICK ECM This bulletin applies to 2018 Buick Enclave, 2017-2018 LaCrosse and 2018 Regal vehicles. Some customers may comment that the MIL is on, The technician may find DTC P0459 The first two characters in the red box are the year (evaporative emission purge so- (A) and the next red box is the Julian date (B) that corresponds to a day of the year. The last 4 numbers lenoid valve control circuit high are a unique sequential number built that day. voltage) set in the ECM as active or history. This condition may be caused by an intercircuit performance. If issues are found, refer action between the ECM and purge solenoid that to the service manual for repair and inspect the can cause the DTC to set under certain conditions. ECM’s Julian date. If no issues are found, inspect The condition may be more noticeable in colder the ECM’s Julian date. climates. • An ECM with a Julian date between • Follow the diagnostic procedure for DTC 1A18053 17 074 XXXX (March 15, 2017) and 18 P0459 in th4e service manual. 046 XXXX (Feb. 15, 2018) is to be replaced. The • Validate the EVAP purge solenoid and/or new ECM is available as P/N 12687296. INFORMATION COURTESY OF MITCHELL 1
PORSCHE
PORSCHE LOOSE SCREW This bulletin applies to 2017 Porsche 718 Boxster models equipped with a 2.5L engine. Screws on the holder for the catalytic converter on the cylinder head may loosen. In the event that a screw for the catalytic converter holder is loose, the catalytic converter holder and both screws must be replaced. Modified screws and holders have been installed during production since May 19, 2016. • Remove the turbocharger. • Replace the holder on the cylinder head with a new holder P/N 982.251.305.C. with new screws P/N 900.378.131.00. Tighten both screws to 19 ft.-lbs. (25 Nm). • Install the turbocharger. INFORMATION COURTESY OF MITCHELL 1
If one or both screws have loosened, replace the holder (A) and both holder screws (B). Revised holder and screws are available (see part numbers in the text).
CHEVROLET NO SHIFT DISPLAY
This bulletin applies to 2009-2018 Chevy Impala models equipped with automatic transmissions. Some customers may comment that the MIL lamp is on. In “rare” cases, they may also note that there is no PRNDL display. When checking for DTCs, technicians may find P182E (internal mode switch indicates invalid range) set as active or history in the transmission control module (TCM). Verify proper shift cable adjustment. Verify proper ECM Park/Neutral switch status in all ranges. Verify proper internal mode switch (IMS) A/B/C/P parameters in all ranges. Perform the diagnostic repair verification after completing any repairs. Note: If DTC U0101 is set as active or history in the electronic brake control module, it should be ignored, as it has been found to the falsely setting. INFORMATION COURTESY OF WWW.MOTOLOGIC.COM
54
ASP
October 2019
Products CRP offers AAE EPS reman parts for Chevy, GMC and Buick
CRP Automotive offers coverage for AAE EPS rack & pinion on popular Buick, Chevy and GMC models. Remanufactured under the Manufactured Again Certified process, AAE electric power steering racks are a direct replacement for failed OEM units, the company notes. During remanufacturing, each unit is disassembled, cleaned, and all wear components are replaced. Every unit is 100% tested to ensure OE performance and durability. Applications for AAE #ER1106 include LaCrosse (2012-16), Regal (201217), Impala (2014-16), and Malibu (2013). AAE #ER4111 covers Silverado 1500 (2014-15) with a crew cab, and AAE #ER1113 fits Silverado 1500 and Sierra (2014-16) with a standard cab. CRP AUTOMOTIVE WWW.CRPAUTOMOTIVE.COM
Bartec Rite-Sensor line is easily programmable
Bartec USA has introduced its own line of tire pressure monitoring system sensors under the Rite-Sensor brand. Rite-Sensor sensors are programmable, enabling technicians to use a Bartec Tech400SD or newer TPMS tools to configure them based on a vehicleâ&#x20AC;&#x2122;s make, model and year. They also come with dual valve options and represent a single SKU solution, which helps reduce inventory, according to Bartec officials. BARTEC USA LLC WWW.BARTECUSA.COM
Continental touts fit of VDO Mass Air Flow Sensors
VDO Mass Air Flow Sensors from Continental Commercial Vehicles & Aftermarket are identical in fit, form and performance to OE air flow sensors. They feature easy plug-and-play installation and are designed to deliver long service
56
ASP
October 2019
life, optimal reliability and enhanced durability under demanding environmental conditions. Key applications include popular models from BMW, K ia, Hy undai, Land Rover, MercedesBenz and Volvo, say Continental officials. CONTINENTAL COMMERCIAL VEHICLES & AFTERMARKET WWW.CONTINENTAL-AUTOMOTIVE.COM
Akebono adds part numbers to disc brake pad kits
Akebono Brake has added four part numbers to its ultra-premium disc brake pad lines, increasing coverage by 1.2 million vehicles. The total includes three ProAct parts numbers and one Euro part number. Premium, stainless steel abutment hardware is included in the two ProAct kits that require it. The Euro kit includes an electronic wear sensor. The ProAct expansion adds coverage for the Buick LaCrosse, Buick Regal and Chevrolet Malibu, while the Euro line expansion adds coverage for the Mercedes-Benz CLA250 and GLA250. AKEBONO BRAKE CORP. WWW.AKEBONOBRAKES.COM
Ken-Tool upgrades bead seater tool
Ken-Tool Corp. has unveiled a new version of its Mega AirBlast Bead Seater tool, which is made f rom a lu mi nu m, making it extremely light and easy to handle. The updated Mega AirBlast Bead Seater tool also features push-button technology for faster release of air. And it comes with a digital gauge with backlight capability. KEN-TOOL CORP. WWW.KENTOOL.COM
Products New Autel ADAS calibration system is portable
The new Autel MaxiSys MA600 ADAS Calibration System folds and disassembles easily, enabling technicians to calibrate advanced driver assistance programs in multiple locations. Stored in a flight case for secure handling, the unit features a two-line and fiveline laser leveling process for new vehicle squaring, faster frame centering placement and one-person set-up within two minutes. The MA600 is compatible with the following tablets: MS906BT, MS906TS, MS908, MS908P, MS908S, MS908SP, MSELITE and MSADAS. A video library of training support for the MA600 is available. AUTEL INTELLIGENT TECHNOLOGY CORP. WWW.AUTELTECH.COM
Gaither introduces next-gen mobile tire service unit
Gather Tool Co. Inc. has introduced the latest version if its E-Cube compact mobile tire servicing unit, which features a semi-automatic tire cha nger, wheel balancer, and silenced air compressor. Powered by a lithium ion battery bank, the unit measures 59 inches long, 22 inches wide and 73.25 inches tall, and weighs 990 pounds. The E-Cube is small enough to fit inside a van, box truck or trailer while allowing space for jacks, safety equipment and other items. GAITHER TOOL CO. INC. WWW.GAITHERTOOL.COM
Apex tool features extraction sockets
The new GearWrench Bolt Biter Extraction Sockets from Apex Tool Group are designed for quick removal of stubborn fasteners. The sockets’ de-
sign easily slides onto rou nde d fasteners with no hammering and can fit onto fasteners that have worn down past their original size. The sockets also allow for easy disengagement and fastener re-installation. They are available individually and also in eight, 15 or 28-piece sets, and can be used with impact guns, ratchets, wrenches and pliers. APEX TOOL GROUP LLC WWW.APEXTOOLGROUP.COM
New CRC SmartWasher is portable
The new CRC SmartWasher BenchtopPRO bioremediating parts washer is portable and employs a powerful, waterbased degreasing solution to clean parts while breaking down and converting oil, grease and carbon-based contaminants. Its self-cleaning design allows the degreasing solution to be used repeatedly. CRC INDUSTRIES WWW.CRCINDUSTRIES.COM
Martins tire cart can carry heavier loads
Ma r t i ns Industries has upgraded its Tire Rider Tuff tire cart, replacing its gas cylinder with a steel spring mechanism that comes with a lifetime warranty, and boosting the device’s load carrying capacity from 400 pounds to 500 pounds. At the same time, Martins has reduced the Tire Rider Tuff cart’s weight from 106 pounds to 79 pounds. The rubber wheels are solid and therefore flat free. MARTINS INDUSTRIES WWW.MARTINSINDUSTRIES.COM
October 2 019
ASP
57
Ad Index
Instant information from ASP advertisers
AD INDEX You’re mere seconds away from receiving free product information. Just go to the website(s) listed to the right of each advertiser below and you’re there! Instant product information at your fingertips.
Advertiser
Page
Website
31 Incorporated
IFC
www.31inc.com
ADVICS North America
13
www.advicsaftermarket.com
Aftermarket Auto Parts Alliance Inc.
43
www.bigraceweekend2020.com
Arnott Inc.
55
www.trustarnott.com
AUTEL
5, 47
www.autel.com
Bosch Diagnostics
53
www.boschdiagnostics.com
Castrol
IBC
www.mycastrolepods.com
Chevron
23
www.havoline.com/profitlight
ClearContact
19
www.continental-clearcontact.com
Clore Automotive
50
www.cloreautomotive.com
ContiTech
27
www.oetechnologyseries.com
Cooper Tires
37
www.coopertire.com
CRP/Rein Automotive
29
www.reinautomotive.com
31, 51
www.drewtech.com/asp
Drew Technologies Lang Tools
49
www.langtools.com
MAHLE Aftermarket Inc.
15
www.mahle-aftermarket.com
Mighty Auto Parts
41
www.mightyautoparts.com
Motorcraft
21
www.motorcraft.com
NRSBrakes
OBC
www.nrsbrakes.com
O’Reilly Auto Parts
9
www.firstcallonline.com
Schrader Sensors
52
www.schradersensors.com
SKF USA Inc.
7
www.vsm.skf.com
Standard Motor Products Inc.
39
www.standardbluestreak.com
VDO OE Replacement Parts
45
www.vdo.com/usa
58
ASP
October 2019
THE OIL CHANGE JUST GOT AN OIL CHANGE. EfямБcient never looked so good. Upgrade your shop with at www.MyCastrolePODS.com