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7. ročník odborné ECM konference // Jihlava // 10. - 11. 9. 2014

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Vážené dámy, vážení pánové, konference DOCURIDE slaví již 7 let a já mám to štěstí,

budeme v budoucnu setkávat stále častěji a tak je

že jsem mohl být u přípravy a organizace všech sedmi

třeba se jimi zabývat již dnes a být připraveni na změny.

ročníků. Velmi dobře si pamatuji, jak se rodil první

Elektronická mezifiremní komunikace je na vzestupu

DOCURIDE od nápadu až k jeho realizaci. Vzpomínám

a začíná se stávat již standardem. Přesto řada firem

si, jak jsme po každé diskutovali témata, o kterých

stále ještě komunikuje nejvíce emailem. To vše je třeba

budeme hovořit a na každoroční uvítání účastníků.

dělat v souladu s platnou legislativou a proto téma

Každý rok jsem pak odjížděl z Jihlavy s dobrým poci-

legislativa na DOCURIDE rozhodně patří.

tem, že konference splnila očekávání, protože reakce

Naším cílem je připravit Vás na cestu, kde není třeba

účastníků byly velmi kladné.

papírů, ale kde přesto budete mít potřebné infor-

A protože si přízně účastníků opravdu ceníme, dali jsme

mace stále při sobě. DOCURIDE byl měl být Vaším

si za úkol kvalitu konference udržet, ba co víc posunout

průvodcem na této cestě „bez papírů“. Za náš progra-

ji zase o kus výš. Rozhodli jsme se konferenci změnit,

mový i organizační tým a partnery konference pevně

ale zároveň zachovat její charakter a zaměření na sprá-

věřím, že se nám tento cíl podaří naplnit.

vu podnikového obsahu (ECM). Vytvořili jsme programový tým složený z business konzultantů a odborníků na oblast ECM a po společných diskuzích jsme zvolili tři hlavní oblasti, kterých se budou informace a přednášky

Martin Hanusek

na konferenci týkat. Big Data je termín, se kterým se

Head of ECM, Sabris

OBSAH SLOVO ÚVODEM DOCURIDE DOCURIDE V TISKU PARTNEŘI DOCURIDE SABRIS OPEN TEXT ABBY SAP ESP KONTAKT

2 4 5 7 8 18 38 46 52 68

DOCURIDE DOCURIDE je dvoudenní odborná konference zaměřená na oblast Enterprise Content Management, která se koná vždy na podzim v Jihlavě. Má již svou zavedenou tradici a patří mezi největší konference svého druhu v České republice. Pravidelně se jí účastní téměř 100 lidí, představitelů významných společností a odborníků na oblast ECM. Cílem konference je snaha reagovat na aktuální témata a trendy v oblasti práce s elektronickými dokumenty, zprostředkovat odborný výklad platné legislativy týkající se elektronické archivace a autenticity digitálních dokumentů, prezentovat přístupy a konkrétní řešení v různých oblastech práce s dokumenty a informacemi a v neposlední řadě umožnit účastníkům výměnu zkušeností s ostatními manažery z praxe. Přednášky probíhají jak společně v hlavním sále, tak v oddělených sekcích dle témat, které si účastníci volí libovolně dle svého zájmu. Jednacími jazyky konference jsou čeština, slovenština a angličtina (přednášky nejsou tlumočeny). Na závěr prvního dne konference organizujeme společnou večeři a zábavný společenský program, kde je možné se s účastníky blíže poznat a pokračovat ve výměně užitečných informací.

Účastníci konference z hlediska pozic:

Jiné

Strategie a plánování

33%

IT specialisté

TOP management

21%

Finance a administrativa

29%

IT management

O DOCURIDE V TISKU Přečtěte si rozhovor, který vyšel v souvislosti s letošní konferencí DOCURIDE v letním dvojčísle čísle časopisu Profit vydávaném společností Mladá fronta, a.s. unijní směrnice eIDAS “Regulation of the European Parliament and of the Council on electronic identification and trust services for electronic transactions in the internal market”, která by měla vejít v platnost k 1. 1. 2015 a která sjednotí roztříštěné a zastaralé principy týkající se především elektronické identifikace a důvěryhodných služeb, dosud platné v jednotlivých zemích EU.

Je podle vás právní úprava dostatečná nebo jsou PAPÍR JE NA ÚSTUPU

zde nějaké nešvary?

Ještě před třemi roky si na elektronickou

komunikaci a na skartaci papíru málokterá

ná. S ohledem na stále větší integraci

společnost troufla, říká Martin Ohlídal,

EU, rychlost, jakou se ubírají technologie

konzultant společnosti Sabris a člen pro-

vpřed, a „elektronizaci EU“ je inventura

gramového týmu konference DOCURIDE.

v oblasti elektronických dokumentů a jejich

V poslední době je tomu nakloněná legisla-

integrity, autenticity a autorizace opravdu

tiva a podle našich informací i státní správa.

potřebná. Nešvary se teprve objeví, a to ne-

Odpověděl bych, že je nutná a potřeb-

jen s příchodem nařízení eIDAS, ale zároveň

Letošní už sedmý ročník odborné konference

s tím, jak je jednotlivé země zapracují do

o digitalizaci a elektronických dokumentech

svých legislativ.

DOCURIDE má jako jedno z hlavních témat Legislativu v České republice i v EU. Co se chystá

Probírat se bude i role elektronické komunikace

za právní úpravy?

mezi firmami. Jaká je vize blízké budoucnosti?

Jaké trendy mohou firmy v elektronické komu-

Nerad bych předbíhal přednášky

našich hlavních hostů, kterými jsou Radim

nikaci očekávat?

Polčák, vedoucí Ústavu práva a technologií

z Právnické fakulty Masarykovy univerzity,

pující „e- legislativě“ a především díky stále

a Ondřej Felix, hlavní architekt eGover-

vyšším požadavkům na rychlost a přesnost

nmentu na Ministerstvu vnitra ČR. Mezi

reakce čím dál více věcí výměny dat přímo

nejdůležitější změny, které nás čekají, patří

mezi systémy. Člověk je ze všech článků

Elektronická komunikace je díky postu-

komunikace tím nejméně spolehlivým a nejví- se s nadsázkou dal označit jako „elektronická ce chybujícím, což vede řadu firem k hledání cest

elektronické

výměny

dat

výměna dat pro všechny“.

namís-

to produkování klasických či elektronic- Společnost Sabris se na vnitropodnikovou komukých dokumentů. Je to samozřejmě výzva,

nikaci zaměřuje. Co jsou podle vašich zkušeností

protože vlastníci procesních kroků mohou nejčastější chyby v komunikaci v rámci firmy? být tímto trendem odříznuti nejen od výkonu >> komunikace, ale také od kontroly, kterou by

Téma komunikace je velmi široké.

Rozhodně nejčastější chybou je nekomu-

měli vykonávat. Klasická řešení elektronic- nikace. Chybují především jednotlivci, v tomké výměny dat tak budou potřebovat nové

to případě manažeři, kteří si svou roli v komu-

přístupy, a tedy i nové technologie. Ty by nikaci zjednodušují a komunikaci podceňují. měly eliminovat lidskou omylnost a přitom

Často to souvisí

s mylnou představou

zabránit, aby se komunikace stala „black

o výkonu manažerské funkce. Manažer je

boxem“, který nejde ani monitorovat ani řídit.

v první řadě komunikátor, někdo kdo komu-

Dalším trendem je nepochybně rozšiřování

nikaci zprostředkovává, aktivně vyvolává

elektronické mezifiremní komunikace na

a zefektivňuje a kdo neustále balancuje ve

mnohem větší okruh společností. Jakmile se svých rolích mluvčího svých podřízených vůči libovolné společnosti podaří získávat většinu

firmě, mluvčího firmy vůči zaměstnancům,

dat od partnerů do systému napřímo, bez komunikátora mezi firmou a jejími partnery papíru a bez mailu, hledá cestu, jak na elek-

či zákazníky a organizátora komunikace

tronickou platformu převést i ta zbývající

svých procesů a agend vůči jiným procesům

data, která ještě přicházejí nedigitálními

a agendám.

kanály. Jinými slovy trend, který nás čeká, by

(přepis rozhovoru)

PARTNEŘI DOCURIDE 2014 Organizátor konference:

Generální partner:

Zlatý partner:

Partneři:

Mediální partneři:

Odborný partner:

EMOND

ELEKTRONICKÁ VÝMĚNA DAT NOVÉ GENERACE

V ČEM SPOČÍVÁ ELEKTRONICKÁ VÝMĚNA DAT V dnešní digitální ekonomice se stále více prosazuje datová

integrace

podnikových

informačních

systémů

uvnitř korporací a také v rámci dodavatelských vztahů, tedy

případech výrazně automatizují. Pro masově probíhající procesy je taková automatizace výraznou výhodou.

RIZIKO CHYBOVOSTI

mezi korporacemi navzájem. Procesy, v nichž byly datové

V rámci norem komunikace se v řadě firem uplatňují různé

toky dominantně zajišťovány pomocí papírových dokladů,

zvyklosti. Datová pole ve standardních formátech zpráv

jako jsou faktury, objednávky, balící listy a podobně, jsou

mohou byt využívána odlišně od obecného standardu. Do

ve stále větší míře řešeny propojením systémů, a to formou

systémů vkládají data lidé a ti občas dělají chyby. Pokud

elektronické výměny dat. Namísto papírových resp. elek-

se doklad obsahující neúplné nebo nezpracovatelné infor-

tronických faktur putují mezi firmami datové pakety nor-

mace přenese do systému příjemce, je velmi pracné chybu

mou definovaných datových struktur. Systém dodavatele

najít a vyřešit. Pro běžného účastníka procesu to znamená

tak místo samotného dokladu zasílá do systému odběratele

spoléhat se na pomoc specialistů. Ti, jsou-li k dispozici,

jen jeho datové podklady. V ideálním případě systém

komplikovanou procedurou zjistí, kde nastal problém.

odběratele doklad i zpracuje a vše probíhá bez nutnosti zásahu člověka.

Z původního zefektivnění procesů se dostáváme zpět do procesních potíží. Nesprávné plnění objednávky, špatné

Původní sekvenční procesy zajišťované jednotlivými proces-

zaúčtování faktury nebo neprovedená platba mohou

ními články, pracovníky a odděleními se zkracují a v mnoha

způsobit zásadní problémy s nemalými následky.

SABRIS PŘICHÁZÍ S ŘEŠENÍM PRUŽNÉ A EFEKTIVNÍ KONTROLY Naše společnost vyvinula softwarové řešení EMOND (Efek-

upozorní technickými hlášeními vybrané účastníky procesu

tivní Monitoring Dokladů elektronické výměny) pro nastavení

(odesílatele, adresáta, administrátory). Poskytuje aktuální

a zajištění přehledné komunikaci mezi systémy a podporu

přehled veškeré došlé i odchozí „pošty“ s označenými

maximální, operativní i dlouhodobé kontroly nad procesem

zprávami, které z nějakého důvodu neprošly kontrolou.

přenosu dokladů v rámci mezifiremní i vnitrofiremní komu-

Autorizovaným uživatelům umožní vstoupit do konkrétního

nikace mezi informačními systémy formou „EDI“. Řešení

dokladu, zjistit chyby a rozhodnout o jejich nápravě. Je-li

EMOND je koncipováno jako inteligentní „poštovní úřad“

to společností požadováno, může řešení EMOND sloužit

na hranicích systému. Přijímá zprávy a ověřuje jejich

jako brána pro veškerou komunikaci vstupující do systému

správnost dříve, než je postoupí adresátovi - transakci

nebo naopak z něj vycházející. Jde tedy o jeden sjednocující

uvnitř systému. Je připraveno provádět vícestupňové

kanál elektronické výměny dat zaručující pružnou a efektivní

kontroly a zpracování těchto zpráv a na zjištěné skutečnosti

kontrolu.

POPIS ZÁKLADNÍCH FUNKCÍ ŘEŠENÍ EMOND PŘÍJEM ZPRÁV MEZI SYSTÉMY

INICIACE ZVLÁŠTNÍCH SCÉNÁŘŮ OBRÁZEK

Řešení umožňuje přijímat zprávy ze standardních rozhraní

Systém nabízí uživatelsky přívětivé rozhraní pro neau-

EDI (např. VDA), pracovat se zprávami jiných systémů mimo

tomatizované operace. Všechny zprávy, které neprojdou

SAP (např. e-shop). Jako vstupní kanál může využívat Sabris

kontrolami standardních nebo zákaznických scénářů, jsou

Brokera a umožňovat tzv. B2B i B2b spojení pro menší

označeny a je možné do nich nahlížet nebo je s patřičnými

obchodní partnery s přístupem přes Sabris B2B portál

oprávněními opravovat. Z vybraných scénářů ve standard-

(DocuPoint).

ním nastavení i ze zákaznických scénářů systém umožňuje spouštět tzv. zvláštní scénáře, které řeší zpracování

EMOND může přebírat data ze skenovaných či jinak

dokladu vyžadující zásah člověka (účastníka procesu)

digitalizovaných nestrukturovaných zpráv. Různé formá-

pomocí workflow v SAP ERP nebo mimo tento systém

ty příchozích zpráv konvertuje do standartního formá-

např. v MS SharePoint apod.

tu, následně identifikuje typ zprávy a ve strukturované formě, rozdělenou podle definovaných polí, ji ukládá před dalším zpracováním do Inboxu. Zde jsou ukládány

ODESÍLÁNÍ ZPRÁV

i technické zprávy zasílané automaticky jako reakce

Doplňkovou funkcionalitou k přijímání zpráv je jejich

na jednotlivé příchozí zprávy př. potvrzení o přijetí, potvrzení

odesílání.

o zpracování nebo upozornění na vrácení zprávy z důvodu

ERP, který má být odeslán, řešení EMOND ukládá standard-

chyby.

ní doklad do Outboxu, zkontroluje ho a odešle. Z odchozích

Po vygenerování standartního dokladu v SAP

dokladů, po kontrole jejich správnosti a úplnosti podle

AUTOMATICKÉ ZPRACOVÁNÍ ZPRÁV

standardních scénářů, jsou generovány výstupní zprávy

Řešení EMOND zprávy automaticky zpracovává podle

kerem. Pro jinou EDI komunikaci jsou generovány formáty

přednastavených nebo zákaznických procesních scénářů.

zvoleného typu např. VDA, které se dále předávají na klien-

Scénáře využívají transakce v SAP ERP a podle typu

tem vybraného brokera.

zprávy

řeší

nezbytné

kontroly

ve formátu XML, a to z důvodu komunikace se Sabris Bro-

správnosti,

úplnosti

a použitelnosti zprávy. Již v základní verzi jsou připraveny standardní scénáře vytvořené dle Best Practices s možností

ZOBRAZOVÁNÍ ZPRÁV

rozšíření nastavení dle potřeb zákazníků ve vybraných ob-

Základní službou pro uživatele a administrátory elektro-

lastech.

nické komunikace je uživatelsky přívětivé rozhraní pro zobrazování zpráv/dokladů. Pro zobrazení přijatých zpráv objednávku

v Inboxu či odeslaných zpráv v Outboxu je možné využívat

se špatným (neexistujícím) číslem smlouvy. V základním

řadu filtrů. Administrátor či uživatel tak může podle svého

nastavení

automaticky

zaměření resp. procesní zodpovědnosti nahlížet na frontu

vráceny

dokladů jednoho či více typů. Řešení EMOND umožňuje sle-

odesílateli s upozorněním na chybu. Volitelnou možností

dovat nezpracované nebo neodeslané doklady a s nimi sou-

je podle typu zákazníka nebo objemu objednávky namísto

visející komunikaci. Všechny standardní doklady lze otevřít

vrácení zprávy iniciovat nápravné řízení na straně příjemce,

a prohlížet ve formulářích odpovídajících typu konkrétního

který nesrovnalost řeší např. přes svoje oddělení zákaznic-

dokladu. Vybrané položky dokladů lze podle zákaznického

kých služeb.

nastavení modifikovat ručně. Zásahy tohoto typu systém

Možný

příklad: jsou

nezpracovatelné

klíčový

zákazník

pošle

veškeré

neshodné

zprávy

identifikovány

sleduje a zaznamenává do logů. Zprávy uložené ve standardním formátu do Inboxu, které nevybočují ze scénářů kontrol, jsou automaticky zpracovány v SAP ERP.

Ke každé příchozí zprávě/dokladu jsou vždy jednoznačně přiřazeny veškeré zprávy související s reakcemi, aby je bylo

možné dohledat v případě potřeby rekapitulace historie „konverzace“. Díky zobrazovacímu Inbox/Outbox rozhraní řešení poskytuje společnosti komfortní a rychlou kontrolu nad nepřijatými resp. nezpracovatelnými zprávami a bez nutnosti zavedení zvláštních scénářů může tyto případy bezodkladně řešit v zájmu a souladu s cíli podnikových procesů.

VYUŽITÍ SLUŽEB SABRIS BROKERA – DOCUPOINT OBRÁZEK Sabris Broker – DocuPoint poskytuje služby elektronické datové komunikace rozšířené o možnost portálového B2b přístupu pro menší dodavatele a obchodní partnery (označujeme malým písmenem „b“), které chce klient zahrnout do datové komunikace a kteří nedisponují dostatečně sofistikovaným systémem nebo u kterých je frekvence zpráv

VYUŽÍVÁNÍ TRANSAKCÍ SAP ERP

taková, že se plná automatizace nevyplatí. V principu tak

Při zpracování zpráv a jejich zobrazování řešení využívá

rozšířit okruh firem, se kterými může provozovat elektro-

standardní transakce SAP ERP. Pro jednotlivé procesní

nickou výměnu standardních dokladů formou zpráv přímo

kroky jsou s pomocí transakcí volány příslušné programy

do/z ERP SAP.

díky využití této služby může Vaše společnost významně

v ERP SAP, jejichž pomocí jsou prováděny např. kontroly kmenových dat, ověřování správnosti údajů, před-účtování dokladu nebo jeho finální vyřízení. Řešení EMOND tak nad SAP ERP disponuje knihovnou procesních kroků, ze kterých se skládají standardní scénáře. Ze stejných knihoven je možné vytvářet i scénáře zákaznické.

ŘEŠENÍ EMOND POSKYTUJE UŽIVATELSKY PŘÍVĚTIVÉ, BEZPEČNÉ A JEDNOTNÉ KOMUNIKAČNÍ ROZHRANÍ ELIMINUJÍCÍ RIZIKA PLYNOUCÍ Z CHYBOVÉ MEZIFIREMNÍ I VNITROFIREMNÍ ELEKTRONICKÉ KOMUNIKACE.

Sabris, s.r.o. Česká republika

Sabris, s.r.o. Slovenská republika

Sídlo společnosti: Sabris, s.r.o., Pekařská 621/7, 155 00 Praha 5 Pobočky: Sabris, s.r.o., Královopolská 3052/139, 612 00 Brno Sabris, s.r.o., Dolní Hejčínská 36, 779 00 Olomouc

Sabris, s.r.o., Prievozská 4B, 821 09 Bratislava Sabris, s.r.o. Ruská federace ООО « Сабрис » Газетный пер.9 стр.2, 125009 Москва

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MARK BARRENECHEA OpenText President and CEO

O P E N T E X T C E O W H I T E PA P E R S E R I E S

Contents Digital Changes Everything . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2020: Digital Disruption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Cheaper, Faster, Stronger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1 . Disruptive Technologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2 . The â&#x20AC;&#x153;Generation Zâ&#x20AC;? Workforce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 3 . Mass Digitalization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 2020: Digital Transformation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 2020 Employees: The Digital Workplace . . . . . . . . . . . . . . . . . . . . . . . . 7 2020 Customers: Digital Marketing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 2020 Suppliers: The Digital Supply Chain . . . . . . . . . . . . . . . . . . . . . . 8 2020 Innovation: Accelerated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 2020 Governance: Secure and Trusted . . . . . . . . . . . . . . . . . . . . . . . . . 9 2020 IT: Systems of Engagement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 2020: The Strategic CIO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 OpenText Agenda 2020: Building the Digital Enterprise . . . . . . . . . .11 Content Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Process Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Experience Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Information Exchange Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Discovery Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 The Trading Grid, Developer Tools, Ecosystem Solutions, and Cloud Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 2020: Change Creates Opportunity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 OpenText Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

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2020: Digital Disruption The year 2020 will see a convergence of forces into a nexus that the enterprise can capitalize on to create opportunities for growth and innovation. There are three major forces that contribute to digital disruption: disruptive technologies, the “Generation Z” workforce, and digitalization on a mass scale. When combined, these factors create a powerful platform for change.

DIGITAL DISRUPTION IS STRONGER AND FASTER

FIGURE 1: Digital Disruption is Cheaper, Faster, and Stronger

10x

the innovators

1/10TH the cost

100x the power

Cheaper, Faster, Stronger What gives digital disruptions even greater impact is the speed of development and the magnitude of innovation involved in their creation. Unlike the disruptions introduced by the Web in the nineties, this digital disruption is cheaper, faster, and stronger.

1. Disruptive Technologies New technologies that will impact the enterprise are being developed at lightning speed. Many of these technologies will be mainstream by 2020. Examples include 5th generation (5G) mobile networks, holographic TVs, nanobots, wearable technologies (like Google Glass®), three-dimensional (3D) printing, and The Internet of Things (IoT).

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FIGURE 2: 5G–Zero Distance Connectivity Between People and Machines

1 4 7

1G 1981

2G 1992

3G 2001

4G 2010

2 5 8 0

3 6 9 #

5G 2020

In 2020, 5G wireless networks will support 1,000-fold gains in capacity, connections for at least 100 billion devices, and a 10 gigabyte individual user experience capable of extremely low latency and response times. Deployment of these networks will emerge between 2020 and 2030. 5G radio access will be built upon new radio access technologies (RAT) and evolve based on existing wireless. Breakthroughs in wireless network innovation will also drive economic and societal growth in entirely new ways. 5G will realize networks capable of providing zero-distance connectivity between people and connected machines.1 In 2020, the boundaries between technology and people will blur, heightened by holographic TVs, 3D printing, and wearable technologies. Texting by thought will replace texting by smartphone. The ability to scan a 3D object, send the digital file, and print a 3D replica, for example, will be mainstream. Although they will still be considered a luxury item in 2020, holographic images will be used to fill entire rooms. Nanobots will be able to sense stimuli, perform complex calculations and computations, communicate, and collaborate. Whole industries will be affected by the consolidation of information from diverse systems, including mobile devices, Global Positioning System (GPS), and video surveillance. All of these inputs will be connected and placed onto networks to contribute to The Internet of Things (IoT). The Internet of Things has been called “the world’s new digital nervous system”.2 The IoT brings together wireless technologies, Micro-Electromechanical Systems (MEMS) and Internet technology to connect many disparate machines to exchange information. According to Gartner there will be nearly 26 billion devices on the Internet of Things by 2020.3

“5G: A Technology Vision”, Huawei Technologies Co., Ltd., 2013. “What Exactly Is The “Internet of Things”?” Infographic, Harbour Research and Postscapes, http://postscapes.com/what-exactly-is-the-internet-of-things-infographic (accessed March 2014). 3 “Gartner Says the Internet of Things Installed Base Will Grow to 26 Billion Units By 2020”, Gartner Inc., December 12, 2013. 1 2

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FIGURE 3: The Internet of Things—Connecting Devices, Sensors, RFID tags, Meters, and Smart Appliances 4

The IoT will automatically integrate data, people, and processes in new and varying ways. By the year 2020, there will be 5 billion users on the Internet.5 Hyper-mobile connectivity is already becoming more affordable and widespread. With enhanced communications and innovations like the IoT, the world is becoming a smaller place. This will result in the creation of new products and services. The ability to tap into the broad network created by the IoT will be critical to the digital enterprise in 2020.

2. The “Generation Z” Workforce By 2020, more than 50 percent of the workforce will be “digital natives” and expect to be connected to the way they want to work, 24/7. Meet “Generation Z”, made up of a generation that has grown up with easy access to and knowledge of the Internet and its applications. This technically savvy generation will expect unlimited access to information and be driven by the immediacy of real-time insight and action. Generation Z presents the greatest generational shift the workplace has ever seen, challenging leaders, managers, and Human Resources (HR) in all sectors to radically change the way they attract, retain, and support the workforce.

3. Mass Digitalization The growth in Internet users will result in more people gathering, transmitting, and exchanging information online. The Internet will continue to grow as a channel for distribution, revamping value chains in many industries. In the year 2020, the delivery of software, video, audio, games, and other media content will be almost entirely digital, without requiring the use of physical media. The transformation from analog to digital is well underway. This is already in evidence today, as email and texting render the postal industry obsolete; newspapers are replaced by online websites and user-generated content; and record labels and outlets are subverted by the artists distributing music themselves and through online stores like iTunes®.

“What Exactly Is The “Internet of Things”?” Infographic, Harbour Research and Postscapes, http://postscapes.com/what-exactly-is-the-internet-of-things-infographic (accessed March 2014). “Internet use reaches 5 billion worldwide”, Future Timeline.net, http://www.futuretimeline.net/21stcentury/2020.htm#internet-2020 (accessed March 2014).

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GLOBAL POPULATION AND INTERNET USERS, 2000-2020 8.0

Increasing Internet Usage GLOBAL POPULATION

7.0

NUMBER OF PEOPLE (BILLIONS)

FIGURE 4:

INTERNET USERS

6.0 5.0 4.0 3.0 2.0 1.0

2000

2010

2020

2020: Information is the New Currency The recent innovations in technologies discussed are challenging the established rules of business. What all these technologies have in common is that they enable a new way of using information. Information is no longer just a cost factor, but rather the basis for innovation, growth, and competitiveness. Information is becoming the core component of a corporate strategy. Information is the currency of the digital economy. In 2020, information will drive competitive advantage in the digital enterprise. One of the biggest business challenges related to digital transformation will be how to effectively manage growing volumes of information to optimize its value while reducing risk. IDC predicts that by 2020 the world will generate 50 times the amount of information it does currently.6 New technologies, skills, and analysis will be required to mitigate the cost of creating, capturing, managing, and storing information.

John Gantz and David Reinsel, “The Digital Universe in 2020: Big Data, Bigger Digital Shadows, and Biggest Growth in the Far East”, IDC, December, 2012.

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Digital Changes Everything The pace of business has accelerated. There have been more changes in the past twenty years than in the previous 100. In a world where everything is touched by technology, the enterprise has never had such an incredible opportunity to reinvent itself—to more closely align business with technology, deliver significant customer value, and make transformational business impact. Changes that are taking place in business today are reminiscent of the seventies when technology promised increased competitive advantage through automation and greater efficiencies. Business models were radically transformed again in the nineties as technology and commerce intersected on the Internet. The technologies of today— social, mobile, and cloud computing—are causing seismic shifts in many industries, from publishing to entertainment to government. Entire sectors and old business models are being swept away as people find new ways to access information, news, entertainment, products, and services to meet their daily needs. Based on the progress of the past and the present rate of change, how will digital technology transform business models to meet the needs of the workplace, the supply chain, and marketing channels in the future? What will the enterprise look like in 2020? By 2020 all of the major operating functions of the enterprise will be digital. Digital business involves a complete transformation. Organizations will need to digitize every process and re-configure their businesses to ensure competitiveness and effectiveness. To keep pace with evolving consumer and business needs, the enterprise of today will have to transform itself into the digital enterprise of tomorrow. The capacity of digital technology to expedite communication has influenced the ways that people interact with each other, with information, and with businesses. The ability to securely manage the exchange of information—in a multitude of formats, many of which have not yet been conceived—will be crucial in the digital enterprise of 2020. Information lies at the heart of digital transformation. In the digital age, information is the new currency, playing a crucial role in enabling innovation, growth, and opportunity. Information leads to greater insights, better business decisions, higher customer satisfaction, greater agility, and optimized business performance. But how can the enterprise unlock the potential of information without compromising productivity and security? Enterprise Information Management (EIM) is the key transformative technology. This paper explores the future of digital technologies, their impact on the enterprise, and how EIM equips the enterprise as it transforms itself into the digital enterprise to brace for change and opportunity in the year 2020.

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THE DIGITAL UNIVERSE: 50-FOLD GROWTH FROM THE BEGINNING OF 2010 TO THE END OF 2020 40,000

FIGURE 5: Growth of Information by Exabytes7

PROJECTED

Exabytes

30,000

20,000

10,000

0 2009

2010

2011

2012

2013

2014

2015

2016

2017

2018

2019

2020

Organizations are collecting increasingly detailed amounts of information. The value of managing enterprise information is being realized as a recent study found that 95 percent of organizations correlate strong information management with business success.”8 For the strategic CIO, managing and harnessing information is essential to driving the 2020 agenda for innovation and growth.

2020: Digital Transformation Digital technologies are a major driver of business strategy. “From big data to cloud computing, executives see digital technologies as transforming business—more than half (52%) see them as driving either a “complete transformation” or “significant change”.9 Enabling 2020 is a multi-year journey. To empower the digital enterprise, the strategic CIO will need to embrace future trends in technology. In 2020, the enterprise will either evolve or it will get disrupted. Business technology leaders of the future will apply the technologies described above to re-engineer and digitize old business models to support: •

Employees

•

Customers

•

Supply Chain

•

Innovation

•

Governance

•

Information Technology (IT)

John Gantz and David Reinsel, “The Digital Universe in 2020: Big Data, Bigger Digital Shadows, and Biggest Growth in the Far East”, IDC, December, 2012. “Managing Information in the Enterprise: Perspectives for Business Leaders”, Forbes Insight (2009), http://fm.sap.com/data/UPLOAD/files/Managing%20Information%20 in%20the%20Enterprise%20Perspectives%20for%20Business%20Leaders.pdf (accessed 24 Oct. 2012). 9 Accenture, “CEO Briefing 2014”, Global Agenda, 2014. 7 8

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2020 Employees: The Digital Workplace As they enter the workforce, Generation Z will introduce the globalization of talent. While it works to support the existing workforce, the enterprise will also have to support Generation Z and the way that they like to work. This generation will expect to use the same tools in the workplace that they use at home to communicate, collaborate, and share information. The enterprise will need to adapt to attract, retain, and motivate a workforce that is digital, social rather than hierarchical, mobile, and highly collaborative. The good news is that, if they are empowered, this highly-agile workforce will help the enterprise on its journey to digital transformation.

FIGURE 6: 2020: Generation Z Constitutes Half the Workforce

Generation

Millennials

Generation

Baby Boomers

20 years or less

21-41 years

42-55 years

56-74 years

2020 Customers: Digital Marketing In 2020, digital will become the direct route to market. Businesses will connect directly with their customers through omni-channel experiences to provide highly personalized products and services in real time. Customers will expect immediacy and experiences that satisfy. The sales funnel will be replaced by multiple interactions to create a lifetime of customer value and brands will be built and maintained in consumer communities rather than by marketing departments and advertising. In 2020, “customer obsession” and new markets will create a more complex business environment. In the “age of the customer”, technology-led disruption is eroding traditional competitive barriers such as manufacturing strength, distribution power, and information mastery. For example, empowered buyers have information at their fingertips to check a price, read a product review, or access peers for advice. In 2020, a sustainable competitive advantage will be knowledge of and engagement with the customer.”10

Jean-Pierre Garbani with Doug Washburn, Elizabeth Langer, “Prepare for 2020 - Transform Your IT Infrastructure and Operations Practice”, Forrester Research, October 24, 2012.

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The key to sales and marketing success in 2020 will depend on an organization’s ability to leverage all available data and use it to better understand the customer and deliver compelling messages. Targeted experiences will be created by presenting customers with personalized content through multiple channels, seamlessly connecting with a broad network of external sites to complete the consumer experience. The digital enterprise will tap into the wisdom of the crowd through online consumer communities to source new markets, products, and services. Organizations will replace traditional advertising with user-generated content, empowering customers to share positive experiences as brand evangelists. Digital marketing technologies will need to be intuitive, mobile, accessible, responsive, and secure.

2020 Suppliers: The Digital Supply Chain By 2020, consumers will drive interactions with suppliers. Buyer-driven platforms will continue to infuse the digital world with dynamic and real-time results, expanding on Just-In-Time (JIT) manufacturing to optimize supply chains and meet customer demand. The purchase of goods, such as perishables, cars, and real estate will grow. Consumers will expect immediate delivery following purchase. The rapid delivery of goods will impact the enterprise’s value chain and drive an unprecedented need for supply-chain optimization through real-time, Business-to-Business (B2B) integration. Pioneered by JIT manufacturing and fed by 3D printing, many products will be built to order, which will require a great deal of agility and accuracy from the supply chain. In addition, the Internet of Things (through machine-to-machine interaction) will add big data, predictive analytics, multi-layer transparency, and hyper-connectivity to production. In 2020, off-shoring will become near-shoring, next-day delivery will become next-hour delivery, and sustainability will be a primary requirement. As information flows from employee to consumer to supplier in the digital enterprise, in order to be optimized and efficient, it will need be managed according to governance policies and regulations to minimize risk.

DIGITAL SUPPLY CHAIN

DIGITAL WORKPLACE

DIGITAL MARKETING

FIGURE 7: Finding the Balance Between Opportunity and Risk

DIGITAL GOVERNANCE AND SECURITY

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2020 Innovation: Accelerated The development of new products and services will evolve from sprints to “hyperconnected dashes” in 2020. Product features will be crowdsourced and collective. Feedback about consumer experience with products and services will be collected to upgrade features, improve delivery, and serve niche markets—in real time—removing the developer “safety net”. Data-based product ideas will be shared across yottabytes (one trillion terabytes) of data and millions of people as innovation cycles are faster, compressed, and even approach the spontaneous. By 2020, 3D printing, holograms, and simulations will completely change product expectations.

2020 Governance: Secure and Trusted In 2020, the need for information security will be crucial. With increasing amounts of data, there is also the growing complexity of legal and regulatory requirements in all sectors. Establishing a single source of the truth across multiple sources will involve managing structured data, unstructured content, and emerging data types, such as social media, securely as records—both inside the firewall and in the cloud. In all countries, countless government regulations, industry standards, and company procedures exist. Non-compliance can lead to poor performance, financial penalties, and even criminal charges. In 2020, growing regulatory and competitive pressures will require the digital enterprise to rethink and reprioritize their security and governance strategies for enterprise information. These requirements will be driven by new, global regulations, increasing amounts of Internet users and privacy-related issues, emerging sustainability metrics, open data, big data, and protection against Intellectual Property (IP) loss. Every business and every department is subject to laws, rules, and regulations that require strict compliance to protect corporate assets. As the enterprise moves from governing systems of record to enabling new systems of engagement, the strategic CIO will need to articulate a digital strategy that balances innovation and growth with security and risk.

2020 IT: Systems of Engagement Enterprises are evolving from systems of record to systems of engagement. Systems of record are the Enterprise Resource Planning (ERP) systems that run an organization’s business (financials, CRM, HR, etc.). As records, data has to be accurate, accessible, and integrated. Systems of engagement are systems that engage employees, such as email, social networks, collaborative technologies, and learning systems. Systems of engagement are digital and interactive, and will support the digital enterprise in 2020. This shift is demonstrated by a change in focus from customer transactions to customer interactions; from hierarchical command-and-control systems of governance to flat, globally-enabled collaboration; from facts and commitments to ideas and even nuances. With systems of engagement, discovery and dialogue influence the single source of the truth and conversations are communal, replacing documents as primary record types. Usability is intuitive, accessibility is ad hoc and open, and retention is transient. Finally, policy moves from concentrating on security mechanisms for corporate assets to protecting the privacy of enterprise users.

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2020: The Strategic CIO In the year 2020, the attention of the strategic CIO will shift to systems of engagement to sustain strategies for growth and innovation. Over the last 30 years, CIOs have been focused on automating processes and transactions in systems of record with ERP systems. For the next 30 years, CIOs will concentrate on automating processes and transactions for unstructured information in systems of engagement (emails, social media, presentations, videos, and more) with Enterprise Information Management (EIM). Unstructured information is todayâ&#x20AC;&#x2122;s untapped resource. Being able to capture, preserve, manage, and build information-oriented applications is the next frontier of competitive business. To create effective, new applications in 2020, the CIO will work with business managers to help them achieve their goals, aligning technology with business function as part of an overall digital strategy that outlines clear corporate goals. Corporate goals will include improving time to market. The strategic CIO will partner with the heads of Research and Development (R&D) and Marketing to create an environment that fosters innovation across geographically distributed teams. Innovation begins with market research and discovery and is developed through collaborative ideation and rapid development processes to targeted demand creation. A partnership with Marketing will facilitate objectives in terms of awareness, demand generation, and field enablement. Decreasing time to revenue is another important corporate goal which is particularly critical for Product Manufacturing functions such as operations, assembly, and production. In 2020, the strategic CIO will partner with line-of-business managers to focus on operational excellence, quality, and cost by optimizing the supply chain and manufacturing processes. Improving time to satisfaction requires the strategic CIO to partner with the heads of Sales and Services to deliver a seamless and engaging customer experience from purchase through to follow-on services. The goal is to transform customers into repeat buyers over an extended lifetime of value. As previously discussed, engagement is delivered through personalized, compelling, and consistent customer experience across all channels. All of these corporate goals can be achieved through the implementation of an EIM strategy and supporting technologies. The decisive strength of EIM is its ability to cross departments, applications, and repositories to integrate with existing ERP systems across value chains and make information available for daily use. EIM embeds information management and security directly into processes, combining structured data with unstructured data to align operations with strategic vision. EIM arms the enterprise with the technology and approaches it needs to transform itself into a digital enterprise.

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OpenText Agenda 2020: Building the Digital Enterprise How does an organization transform itself into a digital enterprise that embraces digital disruption and harnesses information for increased competitiveness, innovation, and growth?

THE DIGITAL ENTERPRISE: RE-CONCEPTUALIZE THE FUTURE

FIGURE 8: OpenText 2020 Agenda— Building the Digital Enterprise

DISRUPTION

DIGITAL CLOUD INTERNET

2000

Y2K

CLIENT SERVER CONNECTED (PEOPLE, DEVICES, ORGANIZATIONS) For the digital enterprise, Enterprise Information Management (EIM) provides the foundation for digital transformation. As the set of technologies and practices that maximize the value of information while minimizing its risks, EIM supports the strategic CIO to: •

Digitize all information assets and processes

•

Build applications that drive the top-line results, such as revenue, customer satisfaction, innovation, and growth

•

Integrate structured and unstructured data into a single source of the truth

•

Facilitate social collaboration to foster engagement, idea sharing, and innovation

•

Mobilize information and processes across any device, without compromising security

•

Deliver a proven framework for information governance across all functions and applications

•

Consolidate IT platforms and applications to manage information flows

•

Protect the enterprise with robust, multi-layered security

•

Capitalize on opportunity and expand into global markets

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EIM encompasses the full range of technologies required to integrate information and expand its use beyond simple, isolated tasks to help drive value as information moves throughout the digital enterprise. These technology suites include Enterprise Content Management (ECM), Business Process Management (BPM), Customer Experience Management (CEM), Information Exchange, and Discovery—each of which is described below. These are the pillars of the digital enterprise.

ENTERPRISE INFORMATION MANAGEMENT

FIGURE 9: EIM Technologies—The Pillars of the Digital Enterprise

DISCOVERY SUITE

PROCESS SUITE

DEVELOPER TOOLS

CONTENT SUITE

ECOSYSTEM SOLUTIONS

EXPERIENCE SUITE

INFORMATION EXCHANGE SUITE

CLOUD SOLUTIONS

Content Suite Enterprise Content Management (ECM) solutions manage information throughout its lifecycle to improve business productivity, while mitigating compliance and legal risk, and controlling the costs of growing volumes of content. Content Suite accelerates time to governance by providing a common and consistent information governance infrastructure that enables secure and dependable adherence to laws, rules, and regulations, without compromising user adoption and productivity. A global oil and gas company uses Content Suite to improve materials management and collaboration with suppliers and engineers.

Process Suite Business Process Management (BPM) solutions empower employees, customers, and partners with the processes and information they need to produce signature experiences and significant business results. Process Suite accelerates time to results by optimizing business processes with a highly adaptable suite of tools to drive productivity and operational excellence. A technology giant has consolidated 1,500 disparate customer service and ERP processes down to 100 with Process Suite.

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Experience Suite Customer Experience Management (CEM) solutions help organizations exceed customer expectations, reach new markets, and provide superior experiences across all digital touch-points. Experience Suite accelerates time to market using digital experience tools to deliver media rich, personalized, and targeted communications across all marketing channels—from paper to web to mobile. A major sports association is maintaining brand consistency and optimizing user experience to support six million fans with Experience Suite, through the management and distribution of assets, including 160,000 articles and 58,000 videos.

Information Exchange Suite Information Exchange solutions facilitate efficient, secure, and compliant data exchange inside and outside the enterprise. The Information Exchange Suite accelerates time to revenue with supply chain solutions that extend information management strategies to a trading network of partners. A global car manufacturer is streamlining its supply-chain using Information Exchange Suite powered Electronic Data Interchange (EDI).

Discovery Suite Discovery solutions organize and visualize all relevant enterprise information to make it possible for business users to quickly find answers to questions and optimize the business impact of their decisions. Discovery Suite accelerates time to innovation by setting up a corporate engine for innovation, based on social collaboration and information discovery solutions. A government federal agency is managing over nine million emails every day to meet regulatory compliance and e-discovery requirements—securely, in the cloud—with Discovery Suite.

The Trading Grid, Developer Tools, Ecosystem Solutions, and Cloud Deployment To address the unique requirements of the digital enterprise, EIM is both extensive and expansive. EIM seamlessly integrates information management with existing IT infrastructure and business applications. It can be extended to incorporate partners and suppliers in the world’s largest trading community to drive the engine of commerce across all industries. This is called the Trading Grid. In addition to the core information management capabilities delivered by each of the five product suites, EIM offers AppWorks. AppWorks is a modern, flexible development platform with tools for creating customized EIM applications. Developers can use AppWorks to pull data from EIM suites and develop apps suited to specific needs and usage scenarios. These apps can be developed and run across mobile devices and desktop platforms. With both AppWorks and the Trading Grid, EIM capabilities are available across all devices, on premise or in the cloud, or as a combination of both, for optimal and flexible deployment capabilities.

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2020: Change Creates Opportunity Gartner Research captures the challenge CIOs face today: “CIOs require a new agenda that incorporates hunting for new digital innovations and opportunities, and harvesting value from products, services, and operations.”11 Often, the culture of an organization determines its success or failure. All of the great innovators of today have embraced digital innovation.

FIGURE 10: 2020: Disruption is Digital and Distributed

CLOUD/ SAAS

IT’S THE DATA

SUPPLY CHAINS

MOBILE IS MASSIVE

SECURITY THREATS

SOCIAL

GOVERNANCE

BUILDING APPS

Disruptive technologies, by their very nature, shake up the status quo. At the early stage of adoption and implementation, the full scope of their influence is difficult to predict. Based on the fast pace of innovation today, it is safe to assume that future digital technologies will either bring down the enterprise or help to transform it into a digital enterprise. The message is clear. To successfully provide products and services to digital consumers, the enterprise must reinvent itself. With change comes tremendous opportunity: the opportunity for the enterprise to form deeper connections with its customers, partners, and employees; to create social, mobile and flexible workplaces that are conducive to higher levels of productivity and innovation; to deliver products and services according to individual need and specification; to streamline the production and delivery of supply chains on a global scale. With opportunity comes risk, and the greatest risk lies in not embracing disruption in an increasingly digital society.

Gartner, “Gartner Executive Program Survey of More Than 2,000 CIOs Shows Digital Technologies Are Top Priorities in 2013”, January 16, 2013, http://www.gartner.com/newsroom/id/2304615 (accessed March 2014).

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2020 AGENDA: ARE YOU READY?â&#x201E;˘

In 2020, the strategic CIO will build the digital enterprise according to a digital strategy that focuses on information as a key competitive differentiator in creating opportunity and mitigating risk. EIM is the transformative technology. A 2020 Agenda is a multi-year blueprint to re-conceptualize the future. Developed by OpenText, it is a guide for digital transformation to support: 1

The Digital Enterprise

Generation Z Workforce

Omni-channel Experiences

On-demand Supply Chain

Accelerated Innovation

Secure and Trusted Governance

Systems of Engagement

Are you ready? Follow the 2020 Agenda at opentext.com/campaigns/2020-agenda.htm.

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2020 AGENDA: ARE YOU READY?™

OpenText Locations AMERICAS

EMEA

Canada:

Germany:

Czech Republic:

•

Waterloo, ON

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Munich (Grassbrunn)

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Richmond Hill, ON

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Konstanz

Italy:

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Ottawa, ON

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Oldenburg

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Montreal, QC

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Düsseldorf

Finland:

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Peterborough, ON

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Kempten

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Kingston, ON

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Hamburg

South Africa:

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Calgary, AB

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Bad Homburg v.d.Höhe

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U.S.:

Great Britain:

Prague Rome Espoo Johannesburg

U.A.E.:

Tinton Fallls, NJ

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Reading

Austin, TX

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Wimbledon

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Tucson, AZ

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London

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Norcross, GA

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St Albans

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Irvine, CA

France:

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Tallahassee, FL

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Chicago, IL

Sweden:

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Sydney

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New York, NY

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Stockholm

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Melbourne

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Rockville, MD

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Gothenburg

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Canberra

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Columbus, OH

Switzerland:

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Burlington, MA

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Alameda, CA

The Netherlands:

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Bellevue, WA

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Tampa, FL

Ireland:

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Reston, VA

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Arlington, VA

Spain:

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Rochester, NY

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San Antonio, TX

Austria:

• •

Brazil: •

Sao Paulo

Paris

Baden Hoofddorp Clonakilty Madrid

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Dubai

ASIA, PACIFIC India: •

Hyderabad

Australia:

Japan: •

Tokyo

•

Osaka

Singapore: •

Singapore

Hong Kong: •

Hong Kong

Korea: •

Seoul

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Klagenfurt

New Zealand:

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Wien

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E N T E R P R I S E I N F O R M AT I O N M A N A G E M E N T

Auckland

W H I T E PA P E R

2020 AGENDA: ARE YOU READY?™

About OpenText OpenText is leading the charge with a practical roadmap to help today’s C-suites advance how they interact with employees, customers and the supply chain to be fully prepared for 2020. For over two decades, OpenText has been a core contributor to the most successful businesses in the world. Ninety percent of Fortune 500 companies today are using EIM to transform their enterprise into a digital enterprise. OpenText provides Enterprise Information Management software that helps companies of all sizes and industries to manage, secure and leverage their unstructured business information, either in their data center or in the cloud. Over 50,000 companies already use OpenText solutions to unleash the power of their information. To learn more about OpenText (NASDAQ: OTEX; TSX: OTC), please visit: www.opentext.com.

Contact OpenText Sales North America: +1-800-499-6544 International: +800-4996-5440 E-mail: sales@opentext.com

Partners North America: +1-519-888-7111 International: +44 (0) 1189 848 000 E-mail: partners@opentext.com

Media Relations North America: +1-519-888-7111 International: +44 (0) 1189 848 000 E-mail: publicrelations@opentext.com

www.opentext.com Copyright ©2013-2014 Open Text Corporation OpenText is a trademark or registered trademark of Open Text SA and/or Open Text ULC. The list of trademarks is not exhaustive of other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text SA or other respective owners. All rights reserved. For more information, visit:http://www.opentext.com/2/global/site-copyright.html (04/2013)01853EN

PRODUCTINFORMATION

ABBYY FlexiCapture 10 ®

Distributed Enterprise Capture with FlexiCapture 10 ABBYY FlexiCapture Distributed is an Enterprise Capture platform with which multinational organisations can automate their document-driven business processes. With FlexiCapture enterprises streamline the transformation of documents into electronic data for delivery into backend business processes. It replaces manual and expensive data entry by providing intelligent and accurate data extraction from a full range of document types such as application forms, claim and order documents, invoices, or contracts. With its enterprise scalability organisations can handle nearly any volume and automatically classify, separate and extract data into backend applications to increase responsiveness and keep up with today’s requirements for ever-increasing transaction speeds.

Moving paper at the Speed of Business Wherever businesses deal with documents and whenever those documents drive transactions, organisations will benefit from automating those processes through reduced operating costs, increased productivity and speed, faster customer service and a reduced risk of compliance failure. FlexiCapture Distributed is a highly customisable platform offering a full-range of functionalities for automatic document classification and separation, data extraction, indexing and it allows the integration of external custom modules for vertical or horizontal solution development.

Key features: • Intelligent Enterprise Capture platform for processing any kind of document in one stream • Integration of Custom Modules e.g. third-party engines for partner-enabled vertical and horizontal solution development • Web-based stations for scanning*, data verification and verification* allow better integration of remote workforces • Custom processing stages allow creation of customisable workflows depending on business requirements and/or document types

Single Platform for all Document Types

Handles High Document Volumes

Intelligent document recognition allows processing of any document type from fixed forms to semiand unstructured documents in one single system (e.g. for Digital Mailrooms).

The scalable client-server architecture, parallel processing and failover cluster support guarantee a high volume throughput and stable processing in business critical environments.

High Quality Data Output

Start Smart and Deliver Fast

• Double Verification and Distributed Verification* for increased data quality

Highly accurate and intelligent document recognition technologies ensure optimised and validated data output.

Auto-learning simplifies the creation of documents classifier and layout descriptions to save time during the implementation phase.

• High availability with Failover Cluster support and Load Balancing

Highly Automated Data Capture

Better Competitiveness

Automated data extraction for highly time efficient data capture speeds up the capture process across an enterprise and makes business-critical information available in a short timeframe.

Fast data extraction, higher data quality and better productivity increase responsiveness in the customer service of an enterprise helping to gear their competitiveness.

Ready for Multinational Business

Reduce Operating Costs

One solution to process documents in several different languages for faster input into backend applications also from remote offices.

Streamlining business processes and reduction of operational costs for manual indexing, document separation and data extraction.

• Export connectors to various backend application and custom export scripts to connect any third-party backend

Integrate with any Business Application

Fast Return on Investment

Custom module integration to meet the needs of enterprises operating in vertical industry sectors.

Cost savings due to a reduction of manual labour allows a fast payback of licensing and implementation costs.

• PDF- & PDF/A document export for archiving

• Auto learning and automatic classification simplify the creation of layouts and shorten the development time

• Support for 186 OCR languages including Chinese, Japanese, Korean, Thai and Vietnamese and 113 languages for ICR • Web-based reports with custom report integration and enhanced statistics

• Web Services API ** * This feature is still under development, planned to be released in a maintenance release of FlexiCapture 10. ** Verification Station Web Service API available in FlexiCapture 10 Release 1, enhanced API planned to be released in a maintenance release of FlexiCapture 10

Functionality Overview

Working with FlexiCapture Distributed ABBYY FlexiCapture Distributed delivers high performance enterprise capture functionality via a highly scalable, client-server architecture handling nearly any volume. It includes a set of dedicated server components for data processing and multiple client operator stations for each step in the capture process: setup, administration, scanning, verification, export and monitoring. FlexiCapture also meets the requirements of multinational enterprises by providing powerful tools for remote as well as web-based GUI for scanning*, data verification and verification*.

Server Components

Administration and Setup

Processing Server and Processing Stations

Administration and Monitoring Console

Automatically execute all resource-intensive operations such as image import, recognition, classification, data extraction, validation rules execution, and export. The Processing Server has a highly scalable architecture and distributes tasks among its Processing Stations. When adding several stations, load balancing helps to boost productivity and Failover Cluster support ensures high availability.

Administrators and operators can manage processing and track statistics using the Administration and Monitoring Console. Administrators can manage user rights, system administration and setup. Operators can track jobs or generate statistics, control and view document batches, queues, and their status. Custom reports based on Crystal reports can be integrated to generate individual statistics.

Database Server

Layout Development and Project Setup

A Microsoft SQL Server or Oracle Database Server*** keeps all data and about processing stages, and stores all information about users, batches, processing operations, and statistics.

FlexiCapture comes with a range of tools for template development. ABBYY Document Definition Editor is used for creation of machinereadable fixed forms. With ABBYY FlexiLayout Studio, FlexiLayouts for semi-structured and unstructured documents like invoices or contracts can be developed. Data capture projects are set up with the ABBYY Project Setup Station which also provides convenient instruments to test, fine tune and adjust projects quickly and easily.

Application Server (based on Microsoft速 IIS) The Application server handles all processing tasks and queues automatically and distributes them among the stations.

Distributed Database File CRM ERP Server

Scanning Stations

Processing Stations

local, remote or web

Verification Stations

local, remote or web

IMPORT

Custom 3rd Party Modules

Data Verification Stations

Custom Image Enhancer

DMS ECM

local, remote or web

RECOGNITION

VERIFICATION

EXPORT

Custom Recognition Engine

Custom Verification

Custom Export Connectors

Functionality Overview

Document Processing with FlexiCapture Distributed ABBYY FlexiCapture Distributed features intelligent document recognition technologies for classification, separation, data extraction, and indexing. Customers can select and deploy user-attended client operator stations for (re-)scanning, data verification and document verification. A highly customisable workflow with custom processing stages makes it easy to manage the processing and verification step and configures the level of automatic or manual intervention desired. FlexiCapture allows integration of custom modules for recognition and classification and gives customers the opportunity to integrate third-party verification modules.

(Remote) Scanning and Image Import

(Web-based) Data Verification

Batch scanning, scanner management, and image quality control can be handled by the Scanning Station. Click-once installation allows easy distribution and remote usage of the Scanning Station. Enterprises may also use 3rd-party scanning applications as FlexiCapture supports Hot-Folder or email data capture to automate import.

Data verification operators execute low-level verification tasks to match extracted data with original document data. Data verification can be carried out on group- and field-level to correct form errors. Remote offices or outsourcing service providers can be integrated into the capture process via a web-based interface for data verification, which operates completely within a web browser (using Microsoft Silverlight®).

OCR, ICR, Checkmark and Barcode Recognition FlexiCapture is based on ABBYY’s award-winning recognition technologies delivering unprecedented accuracy and stability in several languages for OCR and ICR. 1D and 2D Barcodes and checkmarks can be recognised and powerful image pre-processing algorithms help to improve recognition quality.

Verification Station ** Automated Data Validation Built-in validation rules are automatically applied during recognition to increase accuracy. Automatic data validation ensures high data quality and reduces the workload for subsequent verification.

Customisable Workflows Custom processing stages can be added to a workflow to set up an individual capture workflow. Enterprises can now adapt company internal workflow requirements to the capture platform or simply create new individual workflows depending on business requirements or document types.

Complex document errors can be manually checked using the Verification Station. Master verification operators can check for assembly errors for document composition and rules validation for data correctness. They can also manually re-assemble documents containing classification and assembling errors. An intuitive dragand-drop interface simplifies this process. The Verification Station‘s look and feel can be tailored to the needs of a verification operator, which allows ergonomic keying and improved validation through verification operators

Data Export Data can be exported to backend applications, databases or can be stored in enterprise repositories. Powerful export features include automated export or export to multiple destinations. FlexiCapture Distributed supports the following export destinations: - Files (most common file formats supported) - XML (Basic and Advanced XML export) - External databases (via ODBC)

Classification, Document Separation, and Indexing Simple document separation via blank pages and barcodes can be implemented in FlexiCapture Distributed. Intelligent separation via multi page document definitions enables processing of different document types in a single stream. Automated and trainable classifiers speed-up the document template development. *

This feature is still under development, planned to be released in a maintenance release of FlexiCapture 10.

Verification Station Web Service API available in FlexiCapture 10 Release 1, enhanced API planned to be released in a maintenance release of FlexiCapture 10

*** Oracle Database support still under development, planned to be released in a maintenance release of FlexiCapture 10.

- Microsoft SharePoint - ERP, DMS, CMS and other business applications through scriptable export - Custom export

Archiving and Image Export Documents can be exported in various image formats. Documents can prepared for archiving when converting them to Searchable PDF/PDF-A. Postponed deletion allows to delete documents only after the data is captured and transfered in the relevant business applications.

Specifications and Licensing ABBYY FlexiCapture 10 Distributed Licensing

Specifications System requirements • PC: Intel® Core™2 Duo/2 Quad Pentium®/Celeron®/Xeon™, AMD K6/Turion™/Athlon™/Duron™ Sempron™ 2 GHz processor or faster. Dual Core (or more) CPU for Application Server • RAM for stations: 512 MB RAM for each CPU Core, not less than 1 GB RAM for Servers: 2 GB RAM for each CPU core, 4 GB for intensive processing, 2 GB for Microsoft® SQL Server • Operating systems: For servers: Windows® Server 2003 SP2 Windows® Server 2008 SP2 Windows® Server 2008 R2

ABBYY FlexiCapture is sold through a network of Certified Solution Partners. The product’s flexible licensing scheme allows partners to select the best pricing option for their specific project. Licensing is offered as:

Pages per Year Licences (PPY)

Total Page Count Licences (TPC)

FlexiCapture Distributed is available on a PPY licensing model. PPY describes the amount of pages that can be processed during a one year timeframe. Processing speed is not limited. Multiple processing stations and cores are allowed, which allows high-performance data capture in your enterprise.

TPC project licences can be obtained as an addon to a FlexiCapture Distributed PPY licence. TPC describes the total amount of pages that can be processed. Processing power is not limited when licensing on a TPC licence scheme. An installed FlexiCapture Distributed PPY licence is a prerequisite when using a TPC licence in a customer project.

Add-on Stations and Modules

For stations: Windows® XP SP3, Windows® Vista® SP2, Windows® 7 Required external components • Microsoft® .Net Framework 2.0 or higher • Internet Information Server version 6, 7 or 7.5

Additional stations for verification or scanning can be added to a licence. Add-on modules like PDFexport, additional language support for CJK, Thai and Vietnamese or data export connectors to industry-leading backend applications. are available as add-ons.

• Crystal Reports® Basic Runtime for Visual Studio 2008 and 2010 x86 and x64 • Microsoft® SQL Server 2005, 2008 or 2008 R2 • Adobe® Acrobat Reader 9 Input formats BMP, PCX, JPEG, JPEG 2000, PNG, TIFF, DjVu, DCX, PDFs (including PDF/A)

ABBYY Maintenance and Support Purchase of Maintenance and Support is mandatory when obtaining a FlexiCapture licence. Maintenance and Support allows customers to retrieve updates, upgrade to the next version of FlexiCapture and gives a customer access to ABBYY Technical Support. Maintenance must be purchased in yearly increments. Details are outlined in the ABBYY Maintenance and Support policy.

Recognition languages Please check www.ABBYY.com for a full language list. • OCR: 186 languages, 42 with dictionary support • ICR: 113 languages • OMR: Checkboxes, non-framed checkboxes, bubbles • Barcodes: 1D-Barcodes including EAN, Check, IATA, UCC and UPC and 2D Barcodes including PDF417, AZTEC and Data Matrix

ABBYY Professional Services ABBYY offers professional services to help partners jump-start their projects or provide additional expertise and support. Services include the creation of FlexiCapture document definitions, FlexiLayout development, and additional services to help partners' success in their customer projects.

Data export formats • XLS, DBF, CSV, TXT • Basic and advanced XML export • Database export via ODBC • Export to Microsoft® SharePoint 2010 • Export to backend applications via custom export scripts

ABBYY FlexiCapture Certification and Training To ensure the success of your projects, ABBYY offers additional training and certification programs for the FlexiCapture platform. Certification training courses are offered regularly. Please visit ABBYY's regional websites for training schedules.

• Connectors to business applications Image export/saving format: • BMP, PCX, PNG, JPEG, JPEG 2000, and TIFF • Export for archiving to PDF and PDF/A

ABBYY Europe GmbH Elsenheimerstrasse 49 80687 Munich, Germany Tel: +49 89 511 159 0 Fax: +49 89 511 159 59 sales_eu@abbyy.com www.abbyy.com www.abbyy.de

Bureau France 33 avenue Philippe Auguste 75011 Paris, France sales_france@abbyy.com www.france.abbyy.com

ABBYY UK Ltd. Abbey House, Grenville Place Bracknell RG12 1BP, United Kingdom Tel: +44 1344 392 610 Fax: +44 1344 392 611 sales_UK@abbyy.com

© 2011 ABBYY, the ABBYY logo, FlexiCapture, FlexiLayout are registered trademarks of ABBYY Software Ltd. Opening and processing PDF files: © 1987-2003 Adobe Systems Incorporated. All rights reserved. Adobe® PDF Library licensed from Adobe Systems Incorporated. Adobe, Acrobat, the Adobe Logo, the Acrobat Logo and the Adobe PDF logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Using Type 1 fonts for exporting to PDF format: © 2001 ParaType Inc. © 2003 ParaType Inc. Opening DjVu image format: Portions of this computer program are copyright © 1996-2007 LizardTech, Inc. All rights reserved. DjVu is protected by U.S. Patent No. 6,058,214. Foreign Patents Pending. Working with JPEG image format: This software is based in part on the work of the Independent JPEG Group. Unicode support: © 1991-2009 Unicode, Inc. All rights reserved. All other trademarks are the property of their respective owners

ABBYY Recognition Server Product Information

Robust Document Capture and PDF-Conversion ABBYY Recognition Server is a powerful server-based OCR solution for automated document capture and PDF conversion. It allows organisations and scanning service providers to implement cost-efficient processes for converting paper and image documents into electronic files suitable for long-term digital archiving and full-text search. ABBYY Recognition Server automatically acquires document images from scanners, file, fax and e-mail servers, as well as Microsoft® SharePoint® libraries, performs optical character recognition to retrieve full-text information and offers the possibility to add metadata. The results are delivered directly to network folders, SharePoint libraries or other storage and management systems as MRC-compressed searchable PDF or PDF/A files, XML data, Microsoft Word and Excel® files or plain text. This highly scalable solution allows you to quickly convert large quantities of documents in a short time. Its quick deployment, easy administration and automated work routines make ABBYY Recognition Server an investment that delivers fast returns.

How can you benefit from ABBYY Recognition Server? The possibility to convert business documents into digital files in an automated way supports a variety of business processes, for example:

Converting Entire Archives to Searchable PDF/A and PDF Format

Creating Full-text Searchable SharePoint Libraries

ABBYY Recognition Server automatically converts extensive collections of paper documents, scanned document images and complete books into PDF or PDF/A files that can be electronically archived, easily detected via keywords by e-discovery and enterprise search systems, or remotely accessed by employees or clients. The solution is highly scalable and can process large amounts of documents within tight timeframes.

Deployment of a Document Conversion Service

Documents stored in Microsoft SharePoint, such as TIFFs created by fax servers and image PDFs created by scanners, remain “invisible” for the search engine and can’t be detected. ABBYY Recognition Server can retrieve such files, convert them into a searchable format, such as PDF, and store them in the same location so they can be included in the search engine’s index. If scanned PDFs exist among stored PDF files, the application can smartly detect them. It will then add a new text layer, turning them into searchable PDFs instantly.

ABBYY Recognition Server allows implementing a centralised OCR service instead of installing OCR software on many individual workstations. Any employee within an organisation or a workgroup can convert scanned documents to Microsoft Word or searchable PDF files, reaching the service directly at the scanning point or from any location via email or FTP folder. The service can be deployed locally for own employees or in a hosted environment for external clients.

ABBYY Recognition Server can crawl SharePoint libraries and network areas on a continuous basis and automatically convert all newly added image files. Should an existing TIFF collection need to be preserved in its original format, ABBYY Recognition Server can generate searchable text for those images and deliver it as an XML file to the Microsoft Search Engine or the Google Search Appliance leaving the original TIFFs in place.

PRODUCT HIGHLIGHTS • Highly accurate recognition of documents in more than 190 languages and 1D and 2D barcodes • Automated processing of large document volumes within desired timeframe • Exact copy of the original input file structure in output library with all files in searchable format • Multiple export formats incl. XML, highly compressed MRC PDF, PDF/A, Microsoft Word and others • Conversion of documents directly within Microsoft SharePoint

BENEFITS • Reliable OCR results due to stateof-the-art ABBYY recognition technologies • Easy deployment with any scanner or MFP, existing ECM or other IT system • Fail-safe processing due to workload balancing and cluster support • Flexible usage for smaller quantities as well as for significant document volumes • Fast return on investment due to quick deployment and easy maintenance

Automated Document and PDF Conversion

Feature Overview ABBYY Recognition Server converts documents automatically, with minimum user intervention. It runs in the background and independently performs all document processing steps - round the clock or at pre-defined times:

Step 1: Scanning and Document Input

Step 2: Processing of Documents

Scanning

Document Recognition/OCR

The application offers an easy to use Scanning Station interface that supports scanning of documents in batches. It provides tools for document quality improvements, such as image preview and enhancement, manual redaction, and many others. Scripting commands can be used, for example, to auto-split large pages or re-order pages after duplex scanning.

The optical character recognition process runs automatically on a dedicated workstation – the Processing Station. Using ABBYY’s award-winning OCR technology the system supports a broad range of functions to increase the recognition accuracy, including:

Document Import Previously scanned document images can be automatically retrieved from document libraries or received per e-mail. The imported document images will be processed with corresponding priorities and according to available computing resources.

Scanning via TWAIN, WIA, ISIS Integrates with all network scanners and MFPs.

• Image pre-processing (for example split dual pages for book scans or clear background noise) • Print type definition (chose between normal text, typewriter, dot-matrix, OCR-A, OCR-B, and MICR E13b) • Language definition (more than 190 languages and historic texts in old fonts) Depending on the document’s quality and its structure, the processing mode can be set on either ‘precision’ or ‘speed’. To increase processing speed significantly, for example to process many documents within a tight deadline, additional Processing Stations or a higher number of CPU-cores can be added.

Hot Folder Watching (FTP or Local Network) Automatically processes files arriving in defined folders. Crawling of Network Shares and SharePoint Libraries Detects newly added image files and converts them into a searchable format.

Verification (optional) In some cases, for example when digitising books, verification of the recognition results is necessary. The integrated Verification Station interface offers the possibility to correct the results either on all documents or only on documents that did not reach a predefined recognition accuracy threshold.

Input via E-mail (Exchange, POP3) Integrates with fax and e-mail servers and processes image attachments.

ADVANCED PDF PROCESSING • Creates MRC-compressed PDF and PDF/A files that significantly reduce size of colour documents. • Supports encryption: Limits opening and printing of the created PDF documents.

Indexing (optional) If required, document indexing can be done either manually using the Indexing Station interface or automatically by a script. Lists of index field values can be imported and synchronised with third party systems. Scheduled Processing Different kinds of documents can be processed at different times according to a schedule. 24/7 Fail-safe Processing

• Detects scanned PDFs and PDFs with insufficient text quality and adds a new text layer to the original file.

Multiple Processing Stations and cluster deployment can be used to distribute the workload dynamically and assure reliable processing.

• Retains original image, bookmarks, and attachments when inserting a new text layer into original PDF.

Barcode Recognition

• Digitally created PDFs with a good text layer can be moved directly to the new location.

Values of most popular 1D and 2D barcodes including 2D Aztec, Data Matrix, and QR Code barcodes can be extracted.

• Support for long term document archiving standards: PDF/A-1a, 1b, PDF/A-2a, 2b, 2u

Recognition of Historical Texts in Old Fonts

• Creates PDFs optimised for Internet download.

Support for black letter, Schwabacher and most other Gothic fonts in English, German, French, Italian and Spanish.

Automated Document and PDF Conversion

Feature Overview – continued Step 3: Document Assembly and Export After the recognition stage, ABBYY Recognition Server assembles the processed pages into individual documents. The documents can be separated using blank sheets or barcode pages as separators or by a fixed number of pages per document. Separation can also be done according to a scripted rule.

Assembled documents in the required formats are delivered to predefined output locations such as network folders, SharePoint document libraries, and e-mail addresses. They can as well be handled over to other applications connected via the API.

Additionally, scripts can be applied for intelligent routing and delivery of documents to Enterprise Content Management systems based on document properties and attributes. ABBYY Recognition Server supports a variety of output formats and allows creating several output files at the same time.

MANAGEMENT AND ADMINISTRATION Administration Console for Easy Management ABBYY Recognition Server can be remotely administered via the Microsoft Management Console (MMC). All system settings, including workflows, licences and server log files, can be accessed in one place.

Automated and Scheduled Processing ABBYY Recognition Server processes documents automatically according to pre-defined sets of processing parameters (workflows), which include document input source, processing stages and output parameters. The application can handle different workflows simultaneously, following corresponding priorities. Particular workflows can run at specific times to take advantage of low-workload periods (i.e. night time).

Integration into Existing Systems To turn digital archives into fully searchable electronic document archives the application can crawl individual libraries, detect not searchable image-based documents and convert them into searchable formats. Documents such as Microsoft Word files, PowerPoint® presentations or Excel spreadsheets, which don’t require any processing, can be moved into the output library to the same position. This way any document library can be turned into fully searchable electronic library.

Multiple Output Formats

DOC XLS

PDF

Variety of formats, including searchable PDF and PDF/A (MRC-compressed), XML, RTF, Microsoft Office and others

ABBYY Recognition Server can be easily connected to external applications, such as digital archives or Enterprise Content Management systems via XML Tickets, COM-based API and Web Service API.

Scalability and Flexibility To increase processing speed a high-performance multi-core PC can be used as Processing Station or the workload can be distributed among several PCs within the network. The flexible and scalable architecture allows setting up systems which can easily process hundreds of pages per minute.

Pages per minute

600

Publishing to Network Folders The original folder structure is automatically mirrored. The name of output files can be flexibly defined using a barcode, the document type, etc.

500

400

300

Sending by E-mail Converted documents can be delivered back to the sender or to a list of specified recipients.

200

100

Publishing to SharePoint Results can be automatically uploaded to SharePoint libraries. Scanned PDFs stored within SharePoint can be enhanced with a text layer and saved under a new version number.

Numbers of CPU-cores

Deploying more CPU processing power will increase the processing speed.

Information is based on internal testing. The system performance can vary depending on the quality of images, hardware performance, network configuration and other factors.

Specifications and Licencing ABBYY Recognition Server - Product Editions SPECIFICATIONS General System Requirements • PC with Intel® Core™2/2 Quad/Pentium®/ Celeron®/Xeon™, AMD K6/ Turion™/ Athlon™/ Duron™/ Sempron™ processor with min. 2 GHz • Operating system: Microsoft® Windows® 8, Windows 7, Windows Vista®, Windows Server® 2012, 2008 • Memory (RAM): Server Manager: 1 GB Scanning Station: 1 GB Processing Station: 512 MB plus 300 MB for each recognition process Indexing Station: 768 MB Verification Station: 1024 MB • Hard Disk Space: Server Manager: 20 MB for installation plus 1 GB for program operation Scanning Station: 1 GB Processing Station: 600 MB for installation plus 1 GB for program operation Indexing Station: 500 MB for installation plus 1 GB for program operation Verification Station: 700 MB for installation plus 700 MB for program operation Requirements for program operation depend on complexity, quality, and number of images. System requirements may vary based on server component or additional module used. Contact ABBYY for more detailed specifications. • Microsoft .NET Framework 3.5 or later for saving files to Microsoft SharePoint Server • Microsoft Outlook® 2000 or later for processing e-mail messages • Microsoft IIS 5.1 of later for Web API • Scanner supporting TWAIN, WIA or ISIS

User Interface Languages*

Extended Edition

Professional Edition

The Extended Edition offers a broad set of OCR functionalities, integration with external applications and implementation as part of a Web service architecture. Additional OCR languages (Thai and Hebrew), export to XML, Web Service API, COM-based API as well as support of XML Tickets and Microsoft SharePoint integration are as well provided. Recognition of Gothic letters in historical documents (Black letter script) and OCR for Arabic, Chinese, Japanese and Korean are available on request.

The Professional Edition offers standard functionalities for organisations that want an easy-to-deploy automated background OCR service and do not require integration with other applications. With a set of Add-on modules the functionality can be flexibly extended. Note: Please see ABBYY Recognition Server price list for details about pricing, available feature sets and expansion possibilities of Professional and Extended Edition.

Licensing Both product editions are available within a flexible licensing system. The licence defines the set of functionalities, which can be extended flexibly without re-installing the software. This makes ABBYY Recognition Server a valuable efficiency booster for customers with a relatively low demand for document processing as well as for large organisations or professional scan service providers processing millions of pages.

CPU-Core Based Licence

Total Page Count (TPC) Based Licence

Most users need to convert documents on a regular basis. For those users a CPU-core based licence is the best choice.The number of the used CPU-cores influences the processing speed: The more CPU-cores are used the faster the conversion process. If necessary, additional cores can be licensed any time.

For one-time projects (f.e. a conversion of the company‘s archive into PDF/A format) it is recommended to acquire a TPC based licence, which is defined by the number of pages that should be processed. As the number of CPU-cores is not limited, even large document archives can be converted within shortest time.

English, French, German, Italian, Spanish, Russian, Portuguese (Brazilian), Czech, Hungarian, Polish, Chinese (Traditional and Simplified). *Release 1 contains only Russian and English user interface.

Input Formats • BMP, PCX, DCX, GIF, TIFF / Multipage TIFF, WDP, WMP • JPEG, JPEG 2000, JBIG2, PNG, RLE • PDF (up through version 1.7), DjVu, JPX

OCR Languages

Add-on Modules The functionality can be extended by adding Scanning, Indexing and Verification Stations or more CPU-core support. Additional recognition languages can be licensed to expand functionality. Connectors for Google Search Appliance and IFilter for Microsoft Search can be added to enable those systems to detect image based documents per full-text search.

More than 190 languages

Print Types Normal, Fax (mode for low resolution texts), Typewriter, Dot matrix printer, OCR-A, OCR-B, MICR (E13B), Gothic

Barcode types 1D: Check Code 39, Check Interleaved 25, Code 128, Code 39, EAN 13, EAN 8, Interleaved 25, CODABAR (without checksum), UCC Code 128, Code 2 of 5 (Industrial, IATA, Matrix), Code 93, UPC-A, UPC-E, Patch Code and Postnet 2D: PDF 417, Aztec, Data Matrix, QR Code

Output Formats Editable Formats • RTF, TXT, HTML, CSV, EPUB • DOC, DOCX, XLS, XLSX • XML, Alto XML, FineReader internal format

Software Maintenance Software Maintenance protects the software investment. With Software Maintenance the customer receives regular software updates, upgrades to the latest version as well as technical support free of charge. Software Maintenance is calculated as 20% of the licence price and invoiced separately on a yearly basis. Software Maintenance is mandator y.

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SAP ČR, spol. s.r.o. největším dodavatelem podnikových softwarových aplikací na českém trhu. Rok založení: 1993 Počet zákazníků (prosinec 2011): více než 1200 Počet zaměstnanců (prosinec 2011): 264 Mezi zákazníky SAP ČR je 77 firem z CZECH TOP 100 Mezi zákazníky SAP ČR je 10 firem z CZECH TOP 10

Inovace pro udržitelnou budoucnost Společnosti SAP patří 27. příčka v žebříčku „100 most sustainable corporations in the world“ Odhadované přínosy nasazení řešení SAP podle jednotlivých oblastí: Energy & Environmental Resource Management: snížení uhlíkové stopy o 2,5 milionů tun; úspory více než 470 milionů dolarů za energie Sustainable Supply-Chain: 800 milionů spotřebitelů žije zdravěji a bezpečněji; spokojenost spotřebitelů pomáhá udržet 5 bilionů dolarů zisku našich zákazníků Operational Risk Management: 2 miliony pracovníků pracuje bezpečněji; úspora 400 milionů dolarů snížením počtu pracovních úrazů Sustainable Workforce: nábor, rozvoj a udržení více než 50 milionů zaměstnanců; úspora 12,5 milionu dolarů ročně za administrativní náklady Sustainability Reporting and Analytics: 95% všech společností uvedených v Corporate Knights Global 100 a Dow Jones Sustainability World Index používají SAP Více informací o jednotlivých oblastech naleznete na: www.sapsustainabilityreport.com

SPOLEČNOST SAP Společnost SAP ČR je dceřinou společností německého softwarového gigantu SAP AG. SAP AG byla založena už v roce 1972 v německém Walldorfu a v dnešní době má regionální zastoupení po celém světě. Společnost SAP AG je dnes se 183 000 zákazníky největším dodavatelem podnikového softwaru v Evropě a čtvrtá největší softwarová společnost na světě. Na celosvětovém trhu slavila společnost SAP své první úspěchy se softwarovou aplikací SAP R/2, která byla zaměřena na uživatele s centralizovanou organizační strukturou. Největšího uznání od zákazníků se však dostalo podnikovému systému SAP R/3, který je založen na architektuře klient/server, v 90. letech. V roce 1999 byla představena e-business platforma mySAP.com, kterou dnes nahradil SAP Business Suite, jenž reprezentuje hlavní těžiště činnosti SAP. SAP V ČESKÉ REPUBLICE Společnost SAP působí na českém trhu od roku 1993. Díky znalosti lokálního trhu se českému zastoupení podařilo navázat mimořádně úspěšnou komunikaci se zdejšími podniky a organizacemi. Výsledkem je současných více než 1 200 českých zákazníků, z nichž velká většina patří ke špičce českého hospodářství a státní administrativy. Podle nezávislého lokálního průzkumu je SAP největším dodavatelem podnikových aplikačních systémů (EAS) na českém trhu, a to s 45,5% podílem (IDC, 2010). SAP ČR, v současné době zaměstnává 273 pracovníků ve dvou pobočkách, kteří se kromě obvyklé obchodní a marketingové činnosti věnují také jiným vysoce kvalifikovaným činnostem jako výzkum a vývoj, poradenské a implementační služby, školení a podpora zákazníků. V Brně se nachází vývojové a lokalizační středisko pro celou střední a východní Evropu a v Praze regionální zastoupení SAP ČR. V Praze se nachází také třetí a s 538 i největší zastoupení SAP v České republice - SAP Business Services Centre Europe, která poskytuje podporu v oblasti financí a lidských zdrojů SAP pobočkám v Evropě a Africe. NABÍDKA SAP Nabídka společnosti SAP pokrývá potřeby společností všech velikostí od velkých organizací v podobě komplexního integrovaného souboru podnikových řešení SAP Business Suite po střední a menší firmy pomocí specifických řešení přizpůsobených jejich potřebám. Díky řešení SAP Business Suite mohou podniky na celém světě zlepšovat vztahy se svými zákazníky a partnery, lépe organizovat své činnosti a dosahovat vyšší efektivity pomocí svých dodavatelských řetězců. Do segmentu menších a středně velkých společností (SME) vstoupila společnost SAP ČR s řešeními SAP Business All-in-One a SAP Business One. SME řešení od SAP využívá v současnosti stále více českých společností. V roce 2008 společnost SAP úspěšně dokončila akvizici společnosti Business Objects a díky rozšířenému portfoliu se brzy stala předním dodavatelem v oblasti business software, enterprise performance management a business inteligence. Společnost SAP považuje trvalou udržitelnost za klíčovou oblast všech business procesů napříč společností. Udržitelnost v tomto pojetí směřuje ke komplexnímu řízení ekonomických, sociálních a environmentálních rizik a příležitostí pro zvýšení krátkodobé i dlouhodobé ziskovosti. První zákazníci implementovali řešení postavené na technologii in-memory computing - SAP HANA, které umožňuje analyzovat data během několika vteřin namísto dnů, či dokonce týdnů. Zájem, který tento nový produkt vzbudil u zákazníků je srovnatelný s ohlasem SAP R/3 v době jeho spuštění. Díky akvizici společnosti Sybase v roce 2010 distribuje SAP a partnerské firmy řadu mobilních business aplikací, které otevřelo řešení SAP pro nové uživatele – ty, kteří trváví většinu pracovního času mimo kanceláře. Cílem společnosti SAP je pomáhat při zdokonalování řízení podniků všech velikostí. Při svém působení na českém trhu sází společnost SAP především na dlouhodobou spolupráci s kvalitními domácími a globálními partnery. Poskytováním poradenských služeb pro produkty a řešení se v České republice zabývá více než 500 poradců pracujících jednak ve společnosti SAP, jednak u partnerských firem.

SAP HANA Cloud Platform

Build New and Extend Existing Applications in the Cloud with SAP HANA® Cloud Platform Power Your Next-Generation Applications with the Full Capabilites of SAP HANA

SAP HANA® Cloud Platform is an in-memory cloud platform for today’s increasingly networked, mobile, social, and data-driven world. With flexible subscription models and optional services for apps, database, and infrastructure, it provides instant access to the full power of SAP HANA in the cloud. As the only cloud platform built on the SAP HANA platform, it powers the real-time applications companies need to succeed in business today.

SAP's PLATFORM AS A SERVICE Customers, partners, and SAP are all building, extending and running a wide variety of next-generation cloud-based applications on SAP HANA Cloud Platform. Examples include a patient portal for hospitals, a real-time traffic management system for a municipal port authority, a nutrition portal for consumers, fan engagement applications for national sports teams, virtual-shopping mobile apps for retailers, a customer engagement tool for sales representatives, an online car-accessory configurator, and delivery of personal-ized content and offers to public transit customers. These are mobile-ready Web and portal applications that bring together unstructured and structured

business and social content with minimal IT involvement and disruption to existing systems. For customers and partners alike, SAP HANA Cloud Platform addresses the following business challenges: • Connecting and more deeply engaging with customers • Increasing operational efficiency and reducing overall business costs • Simplifying the development, deployment, and management of cloud-based applications • Meeting rapidly evolving business needs at a low total cost of ownership

Partners that want to build a successful cloud business can start by joining the SAP® PartnerEdge® program for Application Development. Members of this fast-growing program can: • Market and sell their applications on HANA Marketplace to more than 232,000 SAP customers • Network and collaborate with a passionate and expanding community of developers To learn more and apply, go to www.sapappsdevelopmentpartnercenter.com.

OPEN, STANDARDS-BASED, AND MODULAR APPLICATION SERVICES

Overview of SAP HANA Cloud Platform SERVICES

FEATURES

SAP HANA Cloud Platform is packed with features that let you rapidly build, deploy, and manage cloud-based enterprise applications that complement and extend your SAP or nonSAP solutions, either on premise or in the cloud. With flexible subscription models and optional services for apps, database, and infrastructure, it provides instant access to the full power of SAP HANA.

Enterprise Platform Built for Developers SAP HANA Cloud Platform is an open-standard, Eclipse-based, modular platform as a service. It is certified at the latest industry cloud standards and operated by SAP. The applications can run in SAP HANA directly or in the JAVA Runtime Environment.

SAP HANA Infrastructure Services is the way to quickly deploy and manage your pre-licensed SAP HANA instances without hardware investments and setup time. Available in configurations ranging from 128GB to 1TB, SAP’s infrastructure subscription is a scalable, affordable way to deploy your SAP HANA licenses in the cloud. SAP HANA DBServices is an easy, low cost way to be up and running with a fully supported SAP HANA system. With monthly subscriptions in configurations from 128GB to 1TB, SAP HANA DBServices delivers fast provisioning of SAP HANA and hardware, and includes a cloud management console for easy configuration and administration. This allows you to build realtime analytic applications using the development capabilities of SAP HANA. SAP HANA AppServices builds on the capabilities of SAP HANA DBServices, and allows you to build and deploy the real-time applications required to succeed in today’s alwayson, mobile, social and data-driven world. With comprehensive services for mobility, collaboration, security, systems management and more, SAP HANA AppServices is ideal for the creation of innovative, consumer grade applications, and for the extension of cloud and on-premise applications.

Standards Based To maximize development productivity, SAP HANA Cloud Platform leverages familiar open-source tools and frameworks. SAP HANA Cloud Platform currently supports Java EE 6 Web Profile and a subset of the Java 7 SE specification. Support for other runtime environments, open-source tools, and frameworks is expected to grow, offering developers their preferred technologies for building cloud-based applications. Native Integration with SAP and Non-SAP Software SAP HANA Cloud Platform facilitates secure integration with on-premise systems running software from SAP and other vendors. Using SAP HANA Cloud Platform services, such as the connectivity service, applications can establish secure point-to-point connections to SAP HANA, Applications built with SAP HANA Cloud Platform support representation state transfer (REST) services and Web services interfaces to enable integration with other cloud-based applications, such as those from SuccessFactors, an SAP company. This enables developers to build loosely coupled applications that extend the value of SAP or non-SAP enter-prise solutions, whether they are running on premise or in the cloud. In-Memory SAP HANA Cloud Platform includes the full power of the SAP HANA platform, taking full advantage of its real-time, inmemory computing technology and built-in analytics. As a service on SAP HANA Cloud Platform, SAP HANA is available to appli-cation developers without the worry of setting up or adminis-tering virtual database instances of SAP HANA.

Drive business innovation with SAP HANA Cloud Platform.

Secure Data Platform Comprehensive, multilevel security measures have been built into SAP HANA Cloud Platform. This security is engineered to protect your mission-critical business data and assets and to provide the necessary industry-standard compliance certifications. This built-in protection extends from maintaining strong physical security of the data center to safeguarding the data and enabling full reliability of the service. SAP HANA Cloud Platform is certified to meet standards, including ISO 27001, Statement on Auditing Standards (SAS) 70 Type II, and International Standard on Assurance Engagements (ISAE) 3402, to help ensure complete infrastructure stability, security, and performance. These certifications are renewed regularly to keep up with evolving security threats. Lightweight, Modular Runtime Container for Applications Applications developed on SAP HANA Cloud Platform run in a modular and lightweight runtime container (lean Java server) on a virtual machine. They typically consume services that are centrally provided and logically shared across the platform to reduce overhead and maximize performance. SAP HANA Cloud Platform provides a secure, scalable runtime environment with reusable platform services, such as the following: • Connectivity service that enables secure integration with on-premise systems running software from SAP and other vendors • Identity management service enabling single sign-on with third-party identity providers • Scalable document service for managing unstructured content

• Mail service for processing outbound e-mail from applications • SAP HANA Cloud Portal for mashing up OpenSocial gadgets from third-party providers with applications built on SAP HANA Cloud Platform BUSINESS BENEFITS With SAP HANA Cloud Platform, you can realize the full benefits of SAP HANA – fast. Accelerate Time to Value SAP HANA Cloud Platform lets you quickly build and deploy business and consumer applications that deliver critical new functionality to meet emerging business needs while connecting you with customers in more engaging experiences. Extend the Value of Existing Applications Whether your existing enterprise solutions are running on premise or in the cloud, whether they rely on data from SAP or non-SAP software, SAP HANA Cloud Platform provides con-nectivity based on the cloud connectivity service. As a result, the platform streamlines the integration of your new applica-tions at the lowest possible total cost of ownership. Increase Developer Productivity Support for open programming standards provides a low barrier to entry for developers, making them productive from the start in building enterprise applications that can integrate with any SAP or non-SAP solution. No new coding skills are required.

The information in this communication is confidential and proprietary to SAP, and is for general informational purposes only; this information shall not be binding on SAP, nor shall this communication be construed or argued as a commitment or promise to do anything. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. It would be unreasonable for you to rely on the statements made in this document, as it is understood that SAP may, at any time, unilaterally, without any liability whatsoever, change, alter, revise, or abandon any part of its plans with respect to the software discussed herein. You agree that plans related to SAP HANA Cloud Platform are not guaranteed in any way, shape, or form, and SAP hereby expressly disclaims any and all warranties, express or implied (including all warranties of merchantability and all warranties of fitness for a particular purpose), in any way arising from, related to, or in any way connected to the information contained in the message. The information contained in this communication, and any related presentation on SAP’s strategy and/or platform directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. This information is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. As noted above, this information is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. This information serves for informational purposes only. SAP assumes no responsibility for errors or omissions. You agree that it shall not share the contents of this communication (in whole or in part) with any person or organization without the prior express written consent of SAP, and it is agreed that you shall indemnify and hold SAP entirely harmless from and against any loss, harm, claim, demand, or consequence arising from, related to, or in any way connected to this communication or any unpermitted disclosure of the contents of this message.

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CMP20558 (13/11) © 2013 SAP AG or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP AG and its affiliated companies (“SAP Group”) for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.

Lower Risk and Improve ROI SAP HANA Cloud Platform requires no up-front capital investment in hardware or software for customers and partners, allowing them to get started cost-effectively and reduce their overall risk. Decrease Costs Because SAP manages the platform operations (including patches and upgrades), SAP HANA Cloud Platform can reduce the cost of developing and deploying cloud applications. Availability SAP HANA Cloud Platform is generally available and for sale on the HANA Marketplace. http://marketplace.saphana.com/hcp

MORE INFORMATION To learn more about SAP HANA Cloud Platform and the related partner program, visit www.sap.com/hanacloud.

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