American Towman Magazine - October 2024 by dortiz-towman

The Walkaround

Dennie Ortiz

Knowledge is Power— and Keeps You Young

An inquisitive mind is one that is eager for knowledge. Having been a part of this industry for over 27 years, I have come to understand that inquisitive is a perfect adjective for the professional tower.

I’d wager that most towers have this continual drive to discover. Whether it’s learning the technical aspects of operating a tow truck, or the physics involved in executing a recovery, or

even how to operate a successful business—many continue to seek greater knowledge.

With each issue of American Towman magazine, we strive to satisfy this yearning for information. The American Towman Academy courses, held during our expositions, strive even further to meet that demand. Since 1989, over 200,000 tow bosses have attended the AT Academy seminars in Baltimore, Texas, and Vegas and that number continues to grow.

Realizing that the 24/7/365 tow life does not always allow for time away from the business to attend the shows, we recently introduced American Towman Academy online webinars to reach everyone eager to learn more. With a proven track record of engaging content, our webinars offer practical skills you can apply immediately. Stay tuned to AmericanTowman.com/Academy for exciting new courses launching in 2025, designed to keep you ahead of the curve.

For our readers who want to start learning today, check out this month’s Hands-On Tech department. Here, Terry Abejuela, also one of our online presenters, shares his experiences on roadside assistance and whether to tow or to troubleshoot on scene. Some of Terry’s diagnostic suggestions might just do the trick the next time you are assisting a broken-down vehicle.

It is widely recognized that wire rope is a key component on a tow truck. In Randy Resch’s article, Winching Techniques, he offers compelling reasons to not only properly care for your wire rope, but the importance of keeping it wound correctly. Randy contends it’s not just a cost concern, but also one of efficiency and safety.

Do you know exactly how well your business is faring? By referencing Brian Riker’s article in the Tow Manager department, you may be able gauge the level of your success. Brian provides a structured and detailed method for you to answer this important question.

Henry Ford once said, “Anyone who keeps learning stays young.” So, here’s to a long life!

Hope to see you at the American Towman Exposition this November in Baltimore. As always, stay safe out there!

Publisher Steve Temple Editor

The Dilemma of Dirty Diesel

While this issue provides some practical tips from Paul Stephens on preparing your tow truck for winter weather, there is another key maintenance item to keep in mind. Low-quality fuel is a common cause of poor performance in a diesel engine. What are some simple things you can do to prevent filling up a tow truck with contaminated diesel?

Start by using only well-known, reputable fuel station chains that sell top-tier diesel. These typically have better quality control measures in place. In addition, since bad news travels fast, online reviews can reveal problems at a particular fueling station.

Also, choose busier stations, even if it means waiting in line at the pumps. Stations with a steady stream of customers by necessity will replenish their storage tanks frequently, thus reducing the chances of contamination, degradation or “stale” fuel.

Rather than filling up at a remote or rural location, stations near highways are a better choice, even if the price is slightly higher.

A clean and well-maintained station is another good indicator of attention to quality. A poorly maintained one might indicate that the fuel there is questionable as well.

When filling up, note the diesel’s color. Good diesel should be clear or slightly amber. Also, look for postings on the walls of maintenance records and service intervals, along with compliance statements.

For an extra measure of protection, consider adding a fuel/air separation system on your tow truck which removes all types of contaminants. Lastly, for really frigid climates, don’t forget to include an anti-gel, cold-weather additive.

By following these tips, you can reduce the risk of fueling up with dirty diesel, and ensure overall better performance and longevity of your tow truck.

News share

Tow Companies Push for Higher Rates

Wrecker services across Louisiana are calling for a rate increase, citing financial losses associated with calls to clear crash sites. When accidents occur, towing companies are dispatched by police from a rotating list to clear the roadway and store the wrecked vehicles. However, many vehicle owners abandon their cars, leaving towing companies with unpaid bills and mounting costs.

Adrien Benoit, Vice President of Elite Recovery Towing in Lake Charles, explains that 47% of the vehicles they tow after accidents are never retrieved by their owners.

“We have to do the paperwork, file with the state, send letters to the registered owners, and then wait three to six months before we can sell the vehicle,” Benoit said. With rising costs for labor, insurance, and equipment—like his company’s $1 million heavy-duty rig—Benoit warns that companies may soon pull out of the rotation list, leading to longer response times and more congested roads.

At a recent Louisiana Public Service Commission meeting, towing businesses requested a 30% rate increase. While commissioners granted a 15% interim increase, they have asked for more documentation to verify the companies' financial losses, with the issue set to be revisited.

Source: www.kplctv.com

Century Wreckers Launches Video Series

Miller Industries is celebrating the 50th anniversary of Century Wreckers with a new YouTube series that highlights the stories behind the groundbreaking products that transformed the towing industry. The latest episode features industry pioneers John Hawkins, Geoff Russell, Ralph McConnell, and Gerry Holmes, who share their experiences and recount key moments in Century’s history.

The first episode explores the shift from mechanical to hydraulic wreckers, highlighting the creation of the Century 475 at the Ernest Holmes Company. Despite initial resistance from the Dover Corporation, which was focused on older mechanical models, the team pushed ahead with new hydraulic technology. “Dover wasn’t interested in moving to hydraulics at that point in time,” recalls Ralph McConnell. “They were too invested in the 404 tooling.” Gerry Holmes adds, “We didn’t just want to make towing equipment; we wanted to revolutionize it.”

Tow Company Offers Free Tows After School Shooting

In the wake of the tragic shooting at Apalachee High School, a local towing company is stepping up to help the community heal. All County Towing and Recovery, based in Barrow County, Georgia, is offering free towing services to students, staff, and parents who left their vehicles at the school following the incident on September 4th. The company's owner, who has a personal connection to the tragedy, wants to make sure no one has to relive the nightmare by returning to the school before they’re ready. One of the victims was his former football coach.

"We don't want anyone, especially the kids and their families, to have to go back there right now," he told FOX 5. The company has already towed five or six vehicles overnight, and plans to continue providing this free service for as long as needed.

The gesture comes as the

community grapples with the loss of four lives, including two teachers and two students, and nine others injured. Georgia Governor Brian Kemp called the event "everyone’s worst nightmare" during a press briefing, praising law enforcement and first responders for their swift action.

Source: fox5atlanta.com

Stolen Tow Truck Recovered After Towing Community Rallies Together

A stolen 2024 Ford F-450 Super Duty wrecker from Elizabeth Truck Center in New Jersey was recovered in Atlanta, Georgia, 46 days after it was reported missing. The truck, taken on July 9th, was initially spotted in the Bronx and Brooklyn before being repainted, wrapped and disguised with a fake towing company name. The towing community rallied to share sightings and leads, with the breakthrough coming from a tip in Atlanta.

“The entire towing community takes these things personally,” said Joyce Powers, marketing director at Elizabeth Truck Center. “We knew we could count on each other to find the truck.”

The recovery was aided by a tower named Tavon, who had followed the case online, confirmed the truck’s location at an impound lot, and returned it safely back to Elizabeth Truck Center. Powers highlighted the camaraderie of

the towing community to crack the case and bring the tow truck back safely. In a message online, Elizabeth Truck Center owner Steve Pesce Sr. wrote, “Thank you Tavon and thank you to our brothers and sisters in the towing industry. I’m proud to be associated with these hard-working individuals. When one is hurt, we all feel the hurt. Be strong, be safe, and God Bless you.”

Governor Brian Kemp of Georgia thanks first responders for their swift response to the Apalachee High School shooting.

A stolen tow truck, repainted and wrapped, was recovered by Tavon and returned to Elizabeth Truck Center.

Electric Mandate Threatens

California Freeway Patrol Programs

California's mandate for electric vehicles is jeopardizing the state's Freeway Service Patrol (FSP) programs as towing companies struggle to replace diesel trucks with electric alternatives that are not yet available. The California Air Resources Board’s (CARB) Advanced Clean Truck regulation prohibits the sale of new diesel-powered tow trucks starting in 2024, leaving manufacturers unable to supply electric models that meet performance standards.

Brian Banks, owner of Great American Road Solutions, pointed out that, “Without access to new trucks, not only is my business at risk, but so are motorists, especially those who cannot afford roadside assistance.”

As existing fleets age, FSP programs, vital for reducing traffic congestion and emissions, may be unable to contract enough tow trucks to maintain services. The lack of electric truck options could lead to fewer trucks on the road, putting emergency roadside assistance at risk across California.

A coalition has launched a website where small businesses, truck drivers, and motorists can join a grassroots campaign to urge Governor Newsom and the State Legislature to find a legislative solution before existing inventories of new towing and recovery trucks are depleted. For more information and to view an explainer video, visit www.casaferoads.com/fspprogram/

Source: River City Communications

Brooklyn Tow Truck Heist Doesn't End Well

Parking in New York City is akin to an Olympic sport, but one Brooklyn man decided to take things to the next level—right into a demolition derby. On Saturday, September 7, in Sunset Park, Brooklyn, a Chevrolet Silverado owner had a violent encounter with a tow truck driver. According to local news media footage, what started as a routine tow escalated into a bizarre series of events.

The drama unfolded when the tow truck driver was just doing his job, but the Silverado's owner, in a fit of overreaction, decided that he wanted his truck back. A quick scuffle ensued, and then the Silverado's owner made his move. He hijacked the tow truck, Silverado still attached, and took off down the street.

Things got ugly fast, as the Silverado smashed into a Toyota RAV4, and then several other vehicles, leaving

Tow Rates Trigger Backlash

Arlington County, Virginia, is considering changes to its towing ordinance that could give county staff more power to suspend or revoke operating licenses for towing companies. These proposed regulations, modeled after Fairfax County’s rules, aim to target rogue operators, but have sparked concern among local towing professionals.

At an August 12 meeting of the county’s Trespass Towing Advisory Board, Arlington County Police Detective James Tuomy explained that the new rules are designed to be a "final backstop against companies that are ruining the reputation of the tow industry."

However, Al Leach, representing the towing industry, criticized the proposal as, "an overreach—really, really overstepping the boundaries." He expressed concerns about vague language and the lack of a legal process for operators to challenge decisions. "It looks like a lot of ways to close somebody’s business down," Leach warned.

Despite these concerns, the proposal moved forward to the County Board for further discussion. County Board member Matt de Ferranti assured that feedback from towing operators would be considered before any final decisions are made.

Source: www.gazetteleader.com

A.T. Academy Introduces Webinars

The American Towman Academy Online launched its first webinar series on September 4th to very positive reviews. Industry expert, Brian Riker, began the series with “Liability in Hiring” and gave an excellent presentation, leaving attendees buzzing. Comments that filled the screen at the end of the webinar included, “Great information. Thank You!” from Jacqueline Jolsen and “Thank You, Great Webinar” from Bethany Innella.

a trail of damaged vehicles. As the tow truck turned the corner, the Silverado flipped over in a dramatic barrel roll, and then crash-landed on a parked Kia Sorento. The Silverado’s owner ditched the stolen tow truck a block away. The NYPD is still on the hunt for the tow truck hijacker.

Source: www.carexpert.com.au

According to the latest market report from IBIS World (August 2024), there are over 220,000 tow company employees in the U.S., and not everyone has the time or resources to attend American Towman Exposition’s conferences in person. Recognizing this, American Towman is proud to provide a series of online seminars tailored to tow company owners and their employees. These webinars are a convenient and valuable tool for the education and safety of the towing industry. Thomas Tedford, CEO of Guardian Fleet Services, aptly stated: “Great Job— Education is the key to success!”

California's electric mandate puts CHP’s Freeway Service Patrol in jeopardy.

A Brooklyn tower (left) gets his tow truck hijacked by a man (right) after attempting to tow his Chevrolet Silverado.

Tech

Failure to Launch Quick Tips for Getting Back on the Road

By Terry Abejuela

While many companies only provide towing services, some also include non-tow services such as battery jumpstarts, tire changes and lockouts. They often use several common “won’t start” roadside troubleshooting scenarios that don’t require a tow to a repair shop.

Of course, tow operators must follow company policy as it relates to providing roadside troubleshooting. Towmen are encouraged to only perform troubleshooting consistent with their training and mechanical skills.

Tow operators attempting to diagnose a problem in order to have the customer drive their vehicle to a repair facility must be absolutely certain that it can be safely driven. It’s generally wiser to recommend towing when the vehicle is having issues with safety-related systems such as brakes, suspension, steering, etc.

issue such as repairing a leaking water hose, but even if that is the case, there may have been unforeseen damage caused by the initial overheating.

In general, avoid liability for damages or incidents as a result of having the customer drive an unsafe vehicle that’s been put back on the road. If there is any doubt, tow the vehicle.

TIME COUNTS

It is well known that working on a vehicle on the side of the road with traffic nearby is hazardous. When a vehicle is located in an unsafe, high-traffic area, it should be towed to a safer location before troubleshooting.

A safe guideline is to spend no more than five minutes troubleshooting a vehicle on the side of the roadway. If it can be determined what is wrong with a vehicle within this amount of time, and it can be safely driven in another five minutes, only then consider performing roadside mechanical first aid.

These time guidelines can be adjusted if the vehicle is in a safer location, such as a driveway at a residence or in a parking lot space. Always bear in mind that only basic repairs which can be done safely and quickly should be performed.

Overheating is another issue that should require a tow. Towers might feel that they have solved an overheating

A Ford Fuel Inertia Switch is commonly found behind the driver’s or passenger’s side kick panels. Some, however, may have the switch located in the trunk. Resetting it might correct a no-fuel issue resulting from hitting a speed bump or pothole.

Field Editor Terry Abejuela has 40-plus years of lightduty towing and recovery experience. He is also a lightduty Level 1 instructor for the California Tow Truck Association.

ASK FOR PERMISSION

Permission from customers to troubleshoot a vehicle must be obtained prior to performing any repairs, and the owner must feel safe driving the vehicle. If the customer

Starter Switch

If the solenoid is not operating correctly, it’s possible to bypass it with a remote starter switch. Attach one clip to the positive terminal of the battery, and the other to the starter side of the solenoid. Before pushing the button on the remote starter switch to crank the engine, make sure the vehicle is secure, with the transmission in Park or Neutral, the emergency brake set and wheel chocked. Do not stand in front of the vehicle when attempting to start the engine.

does not want their vehicle started, or does not feel safe driving the vehicle, it should be towed.

Upon obtaining permission and making quick repairs, make sure to inform the customer that the repair is basically mechanical first aid. Recommend that the vehicle is taken immediately to a repair facility for a qualified mechanic to properly diagnose and perform the permanent repair.

Troubleshooting and performing minor mechanical first aid requires minimal tools (note list on page 14 sidebar). Depending on training and experience, towers and servicetruck operators carry a variety tools and equipment.

GATHER DETAILS

Inspect the vehicle before attempting to start it, and find out from the customer what happened. Has anyone else tried to troubleshoot

the vehicle? If someone has already attempted to start the vehicle, offer a tow to avoid any issues with liability for damages.

Typical questions to ask include: Did the vehicle stall while it was running? Was the engine making any unusual noises? Did the vehicle appear to overheat?

Inspect the vehicle for leaks such as oil, coolant, and transmission or brake fluids. Always check the oil dipstick to ensure there is oil before attempting to start the engine. If the oil on the dipstick looks like coffee with creamer, or smells like fuel, do not attempt to start the engine. It may have a blown head gasket or fuel is present in the oil. Do not attempt to start a vehicle that was making engine noises or has overheated. If the issue is within a safety-related system, it is highly recommended to tow the vehicle and not attempt on-site repairs. ◀

NON-STARTER SITUATIONS

When the engine won’t turn over, or the engine turns over but does not start, these are two common issues that a tow operator may be able to address to make the vehicle safe to drive.

First and foremost, put the vehicle in Park (automatic transmission) or neutral (standard transmission). Next, set the emergency brake and ensure that the wheels of the vehicle are chocked.

One of the most common reasons an engine won’t turn over is loss of battery power. To determine if a jumpstart is all that is needed turn on the vehicle, but does not start it, note if any gauges have power or if the interior lights come on. If there is power but the clock is reset to 12:00 or 1:00, then the vehicle may have lost battery power.

Document that it appears battery power was lost and inform the customer of this. Many vehicles have electronically controlled systems that must be reset by a qualified mechanic to function properly. If the vehicle gauges have power, the clock is at the correct time, and other electronic functions appear to be working, it probably is not an issue involving battery power.

BATTERY JUMPS

If a battery power issue is suspected, check the terminals to ensure they are tight and clean. Tighten and/or clean if needed, and attempt to start again. When disconnecting the battery terminals, make sure to use a jump-and-carry unit to provide power to the vehicle through the cigarette lighter plug or other auxiliary outlet (most new cars don’t have a cigarette lighter plug) so that the electronic systems maintain their settings while disconnecting the battery terminal. If the engine still does not turn over, follow jump-start procedures.

Another common reason for an engine not turning over is issues with the starter motor or starter solenoid. It is not uncommon for a starter motor to become

A stuck starter may become unstuck after a light tap on the casing with a rubber mallet. Be sure to get out from under the vehicle before the customer attempts to start the engine.

stuck. Making sure the vehicle is secure and set up for safety, first tap the starter motor, and then attempt to start the vehicle. When it’s necessary to reach under a vehicle to access the starter motor, make sure the customer does not try to start the vehicle at the same time. If after a couple of attempts this does not start the vehicle, check the starter solenoid for accessibility.

Using a remote starter switch, attach one clip to the positive terminal of the battery and the second clip to the starter side of the solenoid. Push the remote starter button to crank the engine. When a bad solenoid is the issue, the engine may turn over with the remote starter switch. If these remedies don’t work, offer a tow.

OTHER AILMENTS

If an engine turns over but it doesn’t start may have an issue with the fuel or ignition system. One common reason for an engine to turn over but not start is lack of fuel. However, note that many automobile manufacturers do not recommend the use of starter fluids on their vehicles.

Instead, use an oil can filled with fuel to test if the engine is getting fuel. Squirt a small amount of fuel into the air intake of the air filter and try to start the engine. If the engine starts and then turns off, it is not getting fuel.

Ensure there is at least 1/8th of a tank of fuel. If it is lower than that, add some fuel. Check to ensure that the fuel inertia switch is accessible and that it has not been tripped. In some ◀

Mechanic’s

First Aid Kit

To perform minor troubleshooting and mechanical first aid, carry the following items. Make sure to protect the vehicle with a fender cover while you are working on it. Tools, a belt buckle, and buttons or zippers on a jacket can cause damage to the fender.

-Battery Tools (battery pliers, terminal puller, wire brush, side terminal adapters, and a test meter)

-Rubber Mallet (preferably double-sided, with one side metal and the other rubber)

-Electrical Tape

-Safety Glasses

-Wheel Chocks

-Fender Cover

-Multi-tip Screwdriver

Assortment

-Latex or Nitrile Gloves

-Assortment of Wrenches

-Battery Jump-Box

-Lighter Plug Power Cord

-Remote Starter Switch

One way to check the state of charge of the battery is to use a Multimeter, contacting the battery posts directly with the probes. Then compare the voltage with the probes in contact with the battery cable terminals. A bad connection is indicated if the voltage drops from what it was at the battery posts.

vehicles, the switch is located behind the kick panel on either the driver or the passenger side. Other vehicles have their fuel inertia switch located in the trunk. Generally, a red button is visible when the switch has been tripped. Try resetting the switch and then starting the engine. If it still doesn’t start, offer a tow.

When a small amount of fuel is introduced into the air filter intake and the vehicle won’t start, it is likely to have an ignition system issue. On older vehicle ignition systems, performing minor repairs such as cleaning the distributor cap contact point and rotor contact points may be all it takes. When an engine compartment is exposed to excessive water, (such as being driven through a deep puddle), the distributor cap may have gotten wet. It can be dried to get the vehicle started, but this type of repair

should not be attempted without some formal mechanical training.

Most newer vehicles have a more complicated ignition system that often requires diagnostic equipment to identify the problem. If fuel system issues have been eliminated as the reason for a nonstart on these vehicles, once again towing is recommended.

When troubleshooting an engine that turns over but does not start, do not crank the engine for more than 10 seconds at a time. Cranking the engine longer than this may overheat the starter motor.

In summary, always follow company policy on troubleshooting vehicles, do not allow customers to drive a vehicle unless it is safe, and never attempt to perform complicated repair work at an unsafe roadside location.

Winching Techniques

Correct Cable and Wire Rope Wrapping

By Randall C. Resch

Editor Randall C. Resch is a retired California police officer and veteran tow business owner, manager, consultant and trainer. He writes for TowIndustryWeek.com and American Towman, is a member of the International Towing & Recovery Hall of Fame and recipient of the Dave Jones Leadership Award. Email Randy at rreschran@gmail.com.

WHAT’S THE RUB?

A tow truck’s cable is the key link to successful winch-on, winch-off operations and recoveries. A tow truck’s winch spool left in “bird’s nest” condition can pose some critical problems. Since a tow truck or carrier’s winch line is absolutely essential for recovery operations, every effort should be taken to protect it from unnecessary wear and tear.

t a recent highway patrol safety course, a tower arrived in his company’s flatbed for a skill training session. The moment the carrier backed toward a mock casualty, it was sent away because the winch cable was dangerously tangled. This topic of cable (or wire rope; note sidebar on Towman Terms) and its wrapping on winches appears often in industry forums. Proper wrapping should be demonstrated during training, but it’s something many towers aren’t practicing. While it might be embarrassing to arrive on a recovery scene with a sloppy wrap, more importantly it’s unsafe with the truck’s cable or wire rope sucked tight between coiled strands, making it impossible to free spool. Towers should know and practice how to keep a truck’s winch and wire rope wound to perfection.

A full spool of new cable can easily be destroyed within 24 hours, especially when multiple towers are sharing the same truck. It is imperative that tow operators be alert about rewinding wire rope after each use. In addition, tow bosses should deliver clear direction that re-spooling is the responsibility of each operator before the end of their shift. While safety and efficiency are paramount, cost is also a vital concern. Given the significant investment of $100 to $200 for a 100-foot length of 3/8-inch cable, adopting best practices for cable care is crucial for maximizing its lifespan and minimizing replacement costs.

HAVE A CARE

While it’s understood that unexpected events occur in the towing industry, wire rope damage is rarely an accident. Negligent or hasty practices of careless

Operations

Bird’s nest of cable caused by operator error is an obvious safety hazard.

Neatly wrapped winch line ensures safe and efficient recoveries.

Towman Terms: Cable vs. Wire Rope

For many years, towers have used terms such as “cable”, “wire rope”, and “winch lines” interchangeably; following are the specifics on the correct usage:

• A winch line’s diameter determines which one is accurate.

• Wire rope refers to diameters larger than 3/8 inches.

• Sizes the same as or smaller than 3/8 inches are designated as cable.

• Depending on the product manufacturer, a company’s description may be wire rope.

• Light-duty wreckers and flatbed carriers are typically outfitted with 3/8-inch cable. According to Bergancable.com, “In stricter senses, the term wire rope refers to a diameter larger than 3/8 inches.”

• Several tow industry suppliers refer to their 3/8 inch or smaller wire rope as cable.

• In summary, a 3/8-inch winch line is “cable” by definition, but isn’t necessarily wire rope.

operators can inflict sufficient damage that requires immediate replacement.

Actions such as tangling, dragging, scraping, stacking, pinching and shock-loading a winch line can cause damages that often lead to kinking or a potentially deadly separation.

Conversely, a properly wrapped cable on a winch not only looks professional, but also helps ensure that it will unspool easily. A tidy, smooth line also helps avoid a back-wrapped spool where cable loops are caught behind winch mounts, or the frame’s structure behind and under the winch.

In addition, monitoring the cable’s path during winch maneuvers is vital to preventing “cut-points” that could damage the wire strands. A cut-point is any location where a cable rubs against

sharp edges. Should contact be made, insert a pad or cushion to eliminate abrasion, or reposition the cable’s path.

DURING FREE SPOOL

Pulling in cable requires some finesse to prevent a knotted mess. Most winches are equipped with hold-down plates, but an overzealous operator who pulls a line too hard often creates backlash, not unlike a snarled line on a conventional fishing reel. During hard winch maneuvers and where cable is prone to stacking, cable may get “sucked down” between strands and become stuck.

If backlash occurs, the fix is typically easy by pulling (or reversing) the winch direction until the section of backlashed cable is reached. With gloved hands, pull the line outwards while activating the reverse lever, allowing the

DURING RECOVERY

Towers are reminded that freespooled cable must return to its point of origin, that being the end of a wrecker’s boom or to the winch itself. However, most operators are so tuned into working the recovery, they fail to watch cable as it’s being winched back in.

• Five wraps are the minimum amount of line on a winch’s spool.

• For carrier “pivot winch techniques” or extractions that requires winching “far side to far side,” attaching to outside corner slots can cause returning cable to stack toward the spool’s side plate or rollers.

winch to spool out. In most cases, a steady pull combined with reverse winching helps to untangle stuck cable. If backlash is too difficult to pull, attach the cable to a fixed object, forklift, or other tow truck.

During recovery, keep a watchful eye to ensure that the cable’s path doesn’t become restricted or is near any sharp edge that could result in a cut-point leading to cable separation or damage. Be sure that the line isn’t rubbing the inside diameter of a wrecker’s boom-end opening. A “half-moon” worn inside the boom’s end is often a telltale sign of a cable that’s been rubbing crooked against the inside diameter.

PRACTICAL TIP

For all winching operations, remember the following points:

• Best practices suggest not stacking cable left or right for obvious reasons; avoid any path winding where cable contacts with fairlead rollers. Rollers that don’t roll will inflict half-moon damages to roller surfaces.

• Never drag cable over the carrier’s side rails, a raised tailboard, or other sharp edges. Protect cable (using padding, sleeves or wooden blocks) to prevent breaking cable strands.

• When rigging rear chain (banjo) slots, position looped chain and a snatch block that can move or

For a smooth wrap, position looped chain and a snatch block that can move toward the center of a carrier deck.

Avoid cut-points or insert a pad or cushion where the line contacts a sharp edge.

float toward the center deck. To keep the block centered, drop a (cheater) clevis hook on the tailboard chain that’s straight to the path of the block’s travel, arresting left or right slide.

• Employ a specialty tailboard roller, cable device, or side-pulling recovery tool intended for carrier winch operations. Note: Using a J-Hook, in place of a snatch block, is an unwise move, certain to inflict cable damage under a hard pull.

• In a perfect winch scenario, a snatch block attached from the center of the bed will help cable to return neatly to the winch’s spool.

GET IT STRAIGHT

There are several simple, alternative techniques towers use to re-spool cable, but no single specific method. Overall, taking the initiative to ensure correct stacking and avoid tangling is the key to winch line longevity.

The best wrapping occurs when a heavy pull helps return the cable to the spool. In most cases, a coworker can hold the winch line “waterskier style” as cable gets re-spooled. Other means of spooling cable may include using C-Clamps with wood blocks, or attaching to another vehicle or forklift. Also, parking back-to-back to another tow truck, or to a designated pole used for spool wrapping purposes.

While most tow truck winches have cable tensioners, adding a tensioner to the truck’s winch is money well spent to prevent backlash and keep cable tight on the spool. Tensioners are available from tow manufacturers

and winch equipment sources for under $200.

INSPECTION AND REPLACEMENT

Especially true with complicated recoveries or any need to reposition and re-hook, a winch line is bound to cross, misalign, or back spool. When rewrap is required, close inspection reveals whether or not the cable was damaged during winch or recovery activities. When kinks, cable spurs, smashes

or broken strands are readily visible, it’s the tow operator’s responsibility to document them on the company’s daily inspection report.

For critical cable damages, especially kinked and severely smashed cable strands, the decision to replace damaged cable immediately helps avoid the possibility of a deadly disconnect or cable separation during the next extreme pull.

The inspection process

includes looking at the hook’s end termination for missing components or damages. These might include missing safety clips, bent or gouged thimbles, smashed swaged attachments, or cuts in cable strands near the hook.

Tow bosses should have a company policy specific to cable use, inspection, and subsequent reporting of damaged cable.

CHANGING BEHAVIORS

Tow bosses and company owners must prioritize taking the time to identify which trucks are not in compliance with company guidelines for proper winch wrapping. While it may seem like babysitting, a bit of micromanaging is necessary to set the right tone and maintain high standards.

Operators should be held responsible by tow bosses for a neatly wrapped winch cable, and management should be held

accountable for any shortfalls to the process. This will ensure that the tow truck’s winch is in operable condition for the next user. If there’s no policy to make operators responsible for neatly wrapped winches, tow company owners can’t complain when cables get ruined.

Use a snatch block to avoid any path where cable contacts with fairlead rollers.

aN americaN TOwmaN

Old Guy Rules

Still Towin’ After All These Years

By George Nitti

Carl Winton, a spry, wiry 90-yearold is a living legend in the towing industry. With a career that spans over three decades, he is most likely one of the oldest working tow truck drivers in America (if not the oldest). What has kept him going for so long? What secrets are behind this tower’s amazing longevity?

TRANSITION TO TOWING

Carl was the eldest of nine children. His father passed away at a young age, leaving Carl with the responsibility of raising his siblings, a promise he kept to his father. This early responsibility shaped his character, instilling in him a strong work habits and a desire to care for and help others.

“He set a very high bar of work ethics in our family,” notes Carl’s daughter Karla Gibson, owner of the familyoperated AA Wrecker Service, located in both Hartselle and Decatur, Alabama. “Dad took care of and raised all his brothers and sisters, and they looked up to him as a Dad.”

His younger days also included serving in the U.S. Army, where he was stationed in Germany and Antartica. A near lifetime later, Carl retired from manufacturing and the aircraft industry, and at the age of 55,was ready to embark on a new journey.

“My wife asked me what I was going to do next,” he recalls. “I told her I was going to run the roads.”

Purchasing a service station, he soon found the long hours of retail work wore on him, and within a couple of months, he made an adjustment: swapping the merchandise in his station for the keys to a wrecker.

TOWING TIPS AND STAMINA

His years in the wrecker business, you might say, have been an opportunity for continual self-improvement.

“You have to be in competition with

George L. Nitti has written for American Towman since 2009. He started out as a news writer and now writes a weekly feature on TowIndustryWeek.com, Tow Illustrated, which spotlights the tow truck graphics.

Carl still looking spry with his ‘99 GMC 6500 Topkick. The script on the door, ”Hooked on Carl” is an expression shared by all his customers.

Carl handles all sorts of loads, including a Terramite backhoe for use later on in the day.

AA Wrecker Hartselle, Alabama

CARL WINTON

yourself or you ain’t going to be no good,” he asserts. “I try to hook only one time and get it on the bed.”

His son-in-law Russ Gibson, who manages AA Wrecker Service, adds, “People tell me all the time that they are amazed that he can push a vehicle out of the parking lot.”

Carl's daughter marvels at his speed and relentless stamina, consistently getting the jobs done quickly and often towing several cars in a day, even in the sweltering Alabama heat.

“My father still keeps on truckin’ and he loves towing,” Karla shares. “He drives every single day and still takes care of his rotations. He’s one of a kind, one in a million.”

MEMORABLE RETRIEVALS

One notable recovery Carl recounts involved a truck that had gone over the side of a highway into a gully with three kids inside. Despite the precarious situation, he managed to retrieve it without cutting down any trees, to the astonishment of the state trooper on the scene.

“The state trooper thought we would have to cut the trees to get it,” Carl notes. “But I got it without having to do that. I like a challenge.”

In another memorable recovery, Carl recalled a guy who was sitting in a ditch, his car tilting close to 90 degrees, on the brink of tipping over.

“Everybody was waiting for it to turn over, and I moved it out of there without damaging it whatsoever,” he says. “If it had rolled over, it would have totaled the car. I eased it right

up out of there and put it on the bed of the truck.”

Carl’s ability to perform such feats, using his favored GMC TopKick with a steel bed, comes from his understanding of towing mechanics and good oldfashioned common sense.

“I do a lot of tractor recoveries, and I make sure to hook the safety chains and the cable so that they are tight,” Carl points out. “If it's loose, the heavy equipment can snap the chain. When I am carrying a heavy piece of equipment, I use a couple of safety chains.”

LASTING LEGACY

Carl’s daily routine involves starting his day at 4:00 a.m., and having breakfast with a bunch of his buddies at a local eatery called Jack’s, where they have named a biscuit after him. Although he admits his diet may not always be the healthiest (he enjoys partaking in some occasional moonshine), it’s part of what keeps him going. Still holding his CDL, Carl says he plans to keep it until he reaches 100!

Carl posed in his Topkick for local press coverage. This truck is his constant companion.

Never one to shy away from any job, he throws his back into loading massive tree trunks.

TOwmaN safeTy

Cold Weather Towing

Preparing Equipment for Winter

By Paul Stephens

Severe weather can teach some tough lessons. One winter during a really cold spell, the ground blanketed with snow and ice, a PTO manual cable went out on a wrecker delivering a car to a body shop quite a distance from the shop. The tow operators had to crawl underneath and loosen the cable with brutally cold fingers in order to manually engage and disengage it. Embarrassingly enough, the tow truck had been plagued by the same problem on and off for months, but the issue was never addressed. After this literally chilling experience, however, anything that had issues was thoroughly examined and immediately fixed as needed, and never again put off for another day. Sometimes it takes a serious incident like this one to develop an effective winter prep plan. What follows are some practical recommendations to keep your wrecker running in rough weather.

LISTING SPECIFICS

The procedures for getting a tow truck ready for winter obviously vary by regional climates. A good place to start is by creating a list of winter preparations that must be accomplished, and further noting how deep they need to go for a particular geographic area. The list should have a main topic, along with several subtopics for each area, to track the process and ensure everything is completed.

Begin with the driver’s compartment, which is by far the easiest area to cover. Check dash lights, defroster and heater, and all windows and mirrors (especially with heated mirrors). Allow enough time to confirm these items are functioning prior to the chilly season in order to get the parts and perform any needed repairs.

Secondly, ensure that all safety-related features are operating. Do a bumper-tobumper inspection of all external lights, and look for any excessive wear. Work lights, backup lights, beacons, brakes, and any marker lights should also be fully examined. Dim lights should be replaced or have the connections checked for weak grounds, as well as for damaged or corroded wires.

Move on to evaluating tire condition, making sure the treads have enough depth. Examine frame and wrecker body welds for cracking or corrosion.

Top off all fluid reservoirs, especially window washer and radiator fluids. Add deicer to the windshield fluid, and test the radiator antifreeze percentage, as more water than fluid may have been added during hotter months.

Paul Stephens is a towing industry trainer with more than 34 years of towing experience. He has served as a consultant for many automobile manufacturers, equipment manufacturers, and companies for service provider education, towability and road service procedures.

Any of these items can create a problem when towing during the winter months. Some issues might be considered minor during this inspection, but not when trying to replace a light in the middle of the night, when there’s snow on the ground and an added wind chill.

Making repairs while the weather is mild will save time and effort once the conditions are no longer favorable.

In addition, verify that the fire extinguisher is fully charged, and 12V outlets for phone chargers are functioning. These are things that can get overlooked when not in use, but easily fixed with minimal downtime.

Establishing a thorough preventive maintenance program will avoid having to service a tow truck in the coldest months. Include the following items in the program:

• Oil and lube every component.

• Check all accessory belts and the fan hub.

• Inspect around the turbo for leaks.

• Examine for coolant leaks, and any chafing of wires, hoses, and brake lines.

• Top off all fluid reservoirs, especially window washer and radiator fluids.

• Test the antifreeze percentage, ◀

• Change filters as needed for engine intake air, cabin air, fuel system, hydraulics, and crankcase oil. This ensures that every filter is current and free from contaminants.

Change filters as needed, such as for engine intake air, cabin air, fuel system, hydraulics, and crankcase oil, to ensure they are free from contaminants.

Examine brake and suspension components for any leaks or excessive wear.

as more water than fluid may have been added during hotter months. For diesels, include an anti-gel fuel additive in the tank. (Relating yet another hard lesson, a rollover on the interstate needed a tow. But due to a lack of a coldweather additive in the tow truck’s diesel fuel, another local company had to be called in to assist with the recovery. Nobody at the tow company was happy about having one of its wreckers just left sitting in the driveway simply because it wouldn’t start.).

• Lastly, once the service is complete and engine compartment inspected for defects, check under the tow truck for any low-hanging wires and hydraulic lines to see if they’re rubbing against the frame. Inspect for leaks

that can develop into a bigger problem in colder months, and repair them before they become a more serious issue. This includes axle seals, brakes, and suspension components.

WRECKER WEAR?

A tow truck’s rigging components are obviously an important part of the process, so examine winch roller guides, wire rope and/or cable, and winch gear oil. Hydraulic oil levels should be regularly checked, and it’s a good practice to change the fluid when changing the filters. These are all regular maintenance items that can get overlooked during warmer months due to increased call volumes and the need for the wrecker to generate revenue. Regular maintenance is essential for tow companies to ensure their fleet stays reliable, safe, and ready

DEF Storage Tips

By Jeffrey Harmening, Program Manager, DEF Certification Program, American Petroleum Institute

A crucial but often overlooked element for diesel-powered trucks is Diesel Exhaust Fluid (DEF). DEF allows SCR-equipped vehicle manufacturers to enhance emissions control while preserving diesel engine performance and efficiency. SCR is a technology that uses a urea-based DEF and a catalytic converter to reduce oxides of nitrogen (NOx) emissions significantly, and it is the leading technology in use to allow the OEMs to meet the Environmental Protection Agency (EPA)’s regulations for diesel engine emissions.

The quality of the DEF used in any diesel truck is critical. Just as you wouldn’t choose to use low-quality fuel or engine oil in your tow truck, so it should be with DEF. Comprised of a blend of technically pure urea and purified water, DEF is a finicky fluid that requires proper handling and storage to maintain its original quality from the point of manufacture.

Handling and storing DEF can be challenging in wintertime for tow operators on the road, and for those storing it in a garage or shop. Some things to keep in mind about DEF use and storage in winter include the following:

• If DEF freezes in the vehicle, do not put any additives in the tank to help it melt. DEF needs to remain pure for it to work correctly.

• In cold weather, the vehicle will generally start without an issue, and the DEF tank on the vehicle has a heating element that can quickly thaw the DEF. On-spec DEF is specifically formulated to allow the fluid to thaw at the proper concentration.

• Like water, DEF will expand up to seven percent when frozen and can damage a storage tank if it is full or nearly full when it freezes. Keep the tank less than full to eliminate this risk.

• Properly stored DEF can last 12 months or longer if stored at less than 86 degrees F. Use the oldest DEF first to avoid expired products.

• When filling DEF in a truck, use dedicated equipment for dispensing. Avoid using funnels, pitchers, or hoses used for other fluids. Clean dispensing equipment with distilled or de-ionized water, followed by a DEF rinse. Do not use tap water for cleaning.

to handle roadside emergencies in any weather.

One of the least expensive items to replace on a tow truck is the winch cable or wire rope, and knowing when to replace it is important during the maintenance inspection process. The winch line must be inspected for frays, breaks, wear, and visible fibers. Also, look for damage on the hook attachment, king nut and pin, and swedging. Any one of these defects can put the wire rope out of service.

A good company policy is to always have a spare wire rope on hand so if there is a failure of any sort, downtime is minimal. This is especially relevant after hours, or on weekends or holidays, when replacements are most difficult.

PPE AND RIGGING GEAR

Equipment such as safety vests, gloves, straps, chains, jump points,

cables, lockout tools, jack, and impact guns should be examined to see if they require replacement or repair before the winter months. These are usually items that need to be shipped or obtained from a distributor, so planning ahead can save time later on if any issues or defects appear.

For operators who use tire chains, be sure to check each chain for excessive wear, and confirm they still attach and secure snugly. When inclement weather first hits is not the time to find out the chains are damaged from last season.

Altogether, these are recommended winter-prep elements that are often overlooked

While doing service under the hood, check all accessory belts and inspect the turbo area for leaks. Also, identify any coolant leaks, and chafing of wires, hoses, and brake lines.

or simply skipped during warm weather or busy times. Winter weather can be unpredictable, so having a plan to inspect and repair beforehand will avoid hassles when the first snow falls.

AD INDEX

AAA 44

Access Tools 21

Akins Body & Carrier Sales 81

All American Jerr-Dan in Old Bridge .................................... N, S, M 107

All Roads Trucks .......................82

Allstate Roadside ......................77

ALT Enterprises .........................18

Ascentium Capital 35

AT Academy 105

Austin Insurance Inc. 98

Auto Data Direct 92

B/A Products 3

Big D’s Fabrication LLC N108

Captain Recovery S110, M111

Chevron Commercial Inc 41

Crouch’s Wrecker & Equipment Sales 83

Custer Products Limited 79

DewEze Mfg. 14

Doepker Trailers 29

Donnie Cruse 101

Dual-Tech, Inc. 34

East Coast Truck & Trailer Sales 97

EdgeTech/Hooks W108

Elizabeth Truck Center ..............93

Equify Financial .................... W112

EZ Claw 25 First Business Bank 79

G. Stone Commercial N111

GEICO Inside Back Cover

GM Consultants .........................29

Hale Trailer Brake & Wheel ........91

Hino Trucks ................. Back Cover

ICW Group.................................86

In The Ditch 35

Integrated Vehicle & Equipment Leasing 24

Intek Truck & Equipment Leasing 88

Inyo County Towing W110

Jerr-Dan Inside Front Cover

Jump n Carry 94

Kalyn Sibert 22

Khasim Insurance Agency W110

Lambda Automotive SL N112, S109

Landoll 13

Len Zermenos 95

October 2024

Rigging the rotators to the machinery was difficult due to the incoming tide and unrelenting waves.

Tide of Trouble Epic Rescue From Battering Waves

By George L. Nitti

The shores of Palm Island, Florida, became the stage for a dramatic dual rescue mission. Back in March of 2022, a dredging company had been working to replenish the beach sand, along with

creating a new waterway for boats, when an excavator became trapped by the incoming tide. In a desperate attempt to salvage it, the company deployed a bulldozer, only for it to get mired as well. The

sight of heavy machinery caught in the ocean, with the threat of leaking fluids, sent the island's residents into a frenzy.

2022

“Because of environmental reasons, people on the island of Palm Island were freaking out,” recalled Mike Dowling of Prompt Towing Services and Sales Inc. of Punta Gorda, Florida. “This was a big deal.” Dowling was the lead operator in the recovery, and the rescue mission unfolded like a military operation, with additional assistance from the

RESPONDING PERSONNEL

Joe Saladino

Mike Dowling

Rick Coons

Joey Almeida (rigging and labor)

Kaden Galassi (rigging and labor)

company's tow boss Joe Saladino.

First, the team had to transport their two rotators (one of which was newly wrapped) by ferry to Palm Island. One is ‘22 Peterbilt with a Century 1150 Rotator, and other a 2003 Peterbilt 1060. They also rented a Caterpillar D6 bulldozer for pulling the rotators onto the sandy shore of Palm Beach in order to initiate the recovery.

With years of experience behind him, Dowling highlighted the logistical nightmare of transporting the equipment on the water to Palm Island.

“That was an ordeal. We had to do it at the right time because of the tide,” he admitted. “Then, navigating the island's tight roads required removing poles and signs to get onto the beach.”

At the beach landing, the D6 ‘dozer pulled the rotators into position, which demanded

The 2003 Peterbilt 389 with Century 1060 rotator pulled the

careful planning and execution. It required laying down cribbing like train tracks to support the rotators and prevent them from sinking into the sand, and later for providing support to the outriggers for the recovery.

“One person wasn’t paying attention and some of the cribbing came up and damaged the steps of my rotator,” Dowling scowled. “Boy, I was not a happy person. I was way more stressed about having that truck out there than the owner of the company was.”

The actual extraction was dangerous as well. Waves battered the team as they fought to hook up to the excavator and bulldozer in the surging waters. The excavator had nine tie-down points, but the bulldozer, facing backwards with its blade down, was particularly challenging. They had to dig under the blade and lift it with chains to

bulldozer out of the wet sand and incoming tide.

The

Peterbilt 389 with an 1150 Century, along with other equipment, had to be transported by barge to the recovery area.

move it.

“There was a lot of working out there in the blind,” recalls Dowling. “You had to use your hands to feel for everything. There wasn’t 100 percent visual confirmation that the rigging was correct until we got it closer to the shore where we could check it again. The waves were just beating the hell out of us as we were holding chains weighing up to a hundred pounds.”

The soft sand proved to be a major obstacle in getting to the casualty.

Wood cribbing was required for transporting the rotators across the sand to handle the beach recovery.

The bulldozer had to be turned around and carefully rigged under the blade.

Using their two powerful rotators, the team eventually pulled the equipment out of the water, dragging them onto the beach, and had mechanics on scene to drain the fluids and remove the primary drives so they would roll easier.

“Their equipment was totaled. The saltwater destroyed everything. Cylinders were pitted. As soon as they got out in the air, they were done,” Dowling observes. The damaged machinery was then hauled by bulldozer across the island to a barge, transported to the mainland, and eventually to Miami, where they were later loaded onto Prompt’s lowboys for further transport.

“The aftermath was a grueling clean-up operation,” Dowling added. “The trucks were caked in sand and saltwater, taking longer to clean than the recovery itself.” All told, the Prompt’s crew worked a 12hour day for the recovery, and spent another day and a half cleaning their equipment and getting out all the salt and sand, along with lubing and regreasing everything.

Summing up the mission with pride, Dowling reflects, “We’ve never said no to anything, nor have we given up on anything.” The successful recovery of the excavator and bulldozer from Palm Island stands as a testament to Prompt’s skills and determination.

The excavator was eventually transported to Miami on one of Prompt Towing’s lowboy trailers.

THE MAIN EVENT

WORLD’S LARGEST TOW SHOW

Enter the greatest of shows of any trade: music, murals, monuments, exhibits of booms raised to the ceiling, a pageant that is one of the eighth wonders of the world. Here, men of valor walk the show floor representing the most dangerous call in the nation, the call to brave America’s highways, waters and mountains, wherever wrecks happen.

EXHIBIT HALL

HOURS

Thursday, November 21

1:00 - 5:00pm

Friday, November 22

11:00am - 5:00pm

Saturday, November 23

11:00am - 5:00pm

CALL PROVIDERS & MOTOR CLUBS

AAA

*Agero

*Allstate Roadside

Copart Transportation

Curbside SOS

FleetNet America

*GEICO

IAA

NAC National Automobile Club

*Nation Safe Drivers

Peddle

Penske

Roadside Protect

The Exchange - 24/7 Dispatch

Urgently

* ACE Award Sponsors

CHASSIS MANUFACTURERS

Hino Trucks

Isuzu Commercial Trucks

WRECKER & CARRIER MANUFACTURERS

CSTH Dynamic Tow. Equip. & Mfg.

Custom Built Mfg.

Dual-Tech Wreckers & Carriers

Jerr-Dan Corp.

Metro Tow Trucks

Miller Industries

(Century, Chevron, Holmes, Vulcan)

NRC Industries

Zacklift

TRAILER MANUFACTURERS

DeLoupe

Doepker Industries

Kalyn Siebert

Landoll Corp.

Talbert Mfg.

Trail King Industries

WRECKER/CARRIER/ TRAILER DISTRIBUTORS

All American Jerr-Dan

All Roads Trucks

Alpha HD Trailers

Battelini Wrecker Sales

Chevron Commercial

Crouch’s Wrecker Equipment

DeFalco’s Service Center

East Coast Truck & Trailer Sales

East Penn Truck Equipment

EdgeTec/Hooks

Hale trailers

HD Trailers

Lucky’s Trailers

Lynch Group

Maryland Wrecker & Carrier

Matheny Towing Equipment

Pinnacle Trailer Sales

Purpose Wrecker Sales

Robert Young’s NRC Sales/Service

Royal Truck & Equipment

TruckMax

Worldwide

Zip’s AW Direct

SCHEDULE OF EVENTS

WEDNESDAY November 20

7:00 am – 5:00 pm

Registration Open

Pratt Street Lobby - Level 3

Baltimore Convention Center

8:00 am – 5:00 pm

WreckMaster Training Level 3 Meeting Rooms

Hands–on - Camden Yards

THURSDAY November 21

7:00 am – 5:00 pm

Registration Open

Pratt Street Lobby - Level 3

Baltimore Convention Center

8:00 am – 12:00 pm

American Towman Academy & Independent Courses

Level 3 Meeting Rooms

Baltimore Convention Center

9:00 am – 2:00 pm

Towman Hunt Skeet Shoot (Ticket)

Prince George Skeet & Trap Club Shuttle leaves promptly at 9am. from Pratt St. entrance of Baltimore Convention Center

TRUE VALOR

Towmen who signed up before the deadline to be awarded the Valor Pin will find the pin awaiting them in the registration lobby, near the photo-op backdrop. Protocol for the pinning is for the one doing the pinning to say, “XYZ Towing Company (your company name) and American Towman recognize you for braving America’s roadways – thank you for your valor.”

More towmen are struck on the side of the road than any other first responders. Whenever and wherever a towman works, the peril is real. An inch and split second can make the difference … The Valor Pin was created by Steve Calitri

11:00 am – 3:00 pm

American Wrecker

Pageant Voting

Hall B - Adjacent Wrecker Pageant

Baltimore Convention Center

2:00 pm

ACE Awards (Free)

Camden Lobby

Baltimore Convention Center

Sponsored by Allstate Roadside, GEICO, Nation Safe Drivers, Agero

3:30 pm

Saturday Pie (Free)

Exhibit Halls

Baltimore Convention Center

INNER HARBOR

Baltimore’s Inner Harbor has been the towman’s home away from home for 35 years. It’s unusual being where so many—thousands— of your peers are hanging out. Don’t freak out; it’s not as bizarre as walking into a Star Wars bar and confronting all those strange, yet colorful characters. No, our industry’s colorful characters have the same two eyes, two legs, and booms that you have.

The Inner Harbor has it all right there: shops, pubs, museums, ships, water taxis, the aquarium, and great restaurants. You’ll find that Baltimore is one of America’s culinary gems.

The Towman Welcome Cruise will show you the harbor’s beauty. Explore the harbor at least once, but be warned, you’ll want to come back to see it again. Attending some special events like the Bull & Pig Roast at the Hard Rock Café, Calitri’s Cuba at Luckies Tavern in the Power Plant, and Festival Night will put you right in the hottest spots.

Strolling about the harbor is one of the greatest walks in the world. You can even walk, or take a water taxi, to Fells Point to experience that eclectic neighborhood. If you want to make AT Expo a week’s vacation, take two or three days before or after the show to explore Baltimore’s charm and historic sites, from the B&O Railroad Museum to Fort McHenry, the birthplace of our national anthem. Before you leave, make sure you treat yourself to a renowned Maryland crabcake, delightfully seasoned with Old Bay, a staple spice that originated in Maryland in 1938.

EXHIBIT HIGHLIGHTS

AT Expo Exhibit Highlights from American Towman October display advertisers

See Page 44

AAA

A Network of industry leading organizations offering exclusive benefits and savings on services and products service providers use every day. NetworkofSavings.aaa.biz

Booth # 1300

See Page 82

All Roads Trucks

We are your one-stop shop for all of your Towing, Recovery, and All Makes needs. Sales, Parts & Service.

Booth # 616 & 5123

See Page 98

Austin Insurance

Specializes in the Towing and Recovery Industry. We provide our clients with the best coverage and most competitive rates possible

Booth # 800

See Page 21

Access Tools

Access Tools is the undisputed leader in Specialty Tools. Our automotive lockout tools have achieved the respect of professionals worldwide.

All American Jerr-Dan in Old Bridge

All American Jerr-Dan in New Jersey is one of the largest distributorships in the country selling wreckers and carriers.

& 1519

See Page 77

Allstate Roadside

Drive your success with the network that makes it easy! Visit tow-providers.allstate. com to learn more about joining the Allstate Roadside Provider Network.

Booth # 2415

See Page 92

Auto Data Direct

Auto Data Direct offers real-time motor vehicle inquiries, vehicle history reports, salvage reporting tools, and certified mailing

Booth # 3110

See Page 35

Ascentium Capital

Ascentium Capital, of Regions Bank, offers financing up to $2.5MM, terms to 84 months and app-only to $750K (total exposure).

See Page 3

B/A Products Co.

The Gold Standard for towing, auto transport, fire & rescue equipment. Visit & tell us what B/A means for a free keychain!

# 1335

Booth # 1318

Booth # 1514

See Pages N, S, M 107

Booth # 1113

Booth

360 Payments

EXHIBITOR ROSTER

Integrated payment technology for automotive shops with options for consumer financing, working business capital, and more.

5Star Specialty Programs

Exclusive insurance for program AAA providers.

AAA

AAA serves more than 61 million members with roadside, travel, insurance and retail services.

AC RadioCom

Two way radios and accessories. Hytera POC products.

Access Tools

The undisputed leader in car opening tools.

Acrisure Commercial insurance.

Agero powered by Swoop

All American Jerr-Dan in Old Bridge

All American Jerr-Dan in New Jersey is one of the largest distributorships in the country selling wreckers and carriers.

All Roads Trucks

Miller Industries full line distributor of wreckers and carriers. Medium-duty international dealer.

Alliance Funding Group

Commercial financing on trucks and equipment. Business Working capital.

Allstate Roadside

Join the network that supports you with leading technology, network support and technical information.

MILLER INDUSTRIES

Alpha HD Trailers

Alpha HD is a manufacturer of customengineered heavy haul semitrailers.

American Safety & Supply Inc.

High-Visibility clothing and safety equipment.

American Towman Magazine

Leading publication serving the towing and recovery industry for over 48 years.

AmeriDeck

In-bed lift system for easy loading and hauling of motorcycles, powersports, and bulk material.

Anchor Graphics

Labels, decals, signs, custom printing, packaging, permits, hang tags, warning violation stickers.

AP Equipment Financing

Financing services for service vehicles, wreckers, carriers, and DTUs. Offerings include EFAs, loans, and TRAC leases.

Apache 2 Way

Nationwide 2-way radio service.

ARI-HETRA

Maintenance equipment for heavy-duty vehicles: mobile columns lifts, wheel service & exhaust extraction products.

Arro-Mark

Marker/Crayon Manufacturer for the towing industry.

Ascentium Capital

Ascentium Capital, a division of Regions Bank, specializes in equipment financing.

AT&T Business

AT&T offers businesses scalable and reliable services like phone, internet, cybersecurity, and wireless solutions.

Atlanta Wrecker Sales

Jerr-Dan Towing & Recovery Equipment.

Aurora Payments

Providing credit card processing, text-to-pay, ACH payments, website payments and other payment solutions.

Aussie Rimshine

The original 'on vehicle’ wheel polishing machine.

Austin Insurance Insurance.

Auto Data Direct

DirectPost-Office (certified mailing), DMV123 (real-time motor vehicle data), NMVTIS Title Check Reports, NMVTIS Salvage Reporting Tools.

Autogod

A variety of products for anyone in the tow industry from owners to providers.

Azuga, A Bridgestone Company

A Bridgestone Company - GPS fleet tracking, dual-facing dashcam solution keeping vehicles, assets, and drivers safe.

B/A Products Co.

The gold standard in towing, auto, transport, fire and rescue.

Bad Dog Tools

Lifetime guaranteed specialty and multipurpose tools for cutting and drilling.

Battelini Wrecker Sales

Distributor of NRC Industries, Dynamic, Trail-Eze trailers & Reitnouer trailers. Full sales, service & custom fabrication facility.

NETWORKING & HOSPITALITY

The joy of conversation has been lost in much of society, but not at the American Towman Exposition. Many networking events afford the opportunity to share war stories among peers, speak with equipment suppliers and motor clubs, and tap the minds of successful towmen and tow-women who’ve learned there’s more than one way to skin a cat.

Sponsored by Miller Industries with American Towman, Miller Rocks is the towing industry’s number one party. Live music, pulled pork and

CALITRI’S CUBA MILLER ROCKS

Named after the Exposition’s creator, this cigar smoker has become the greatest networking event in the towing industry. Imagine a tent off a civil war battlefield and the generals are discussing the optional tactics they are thinking

carved beef, and all the fries you can eat. Towmen take over the famous Hard Rock Cafe on Baltimore’s Inner Harbor at Harborplace.

to employ. Now imagine Luckie’s Tavern and Towing’s Generals sharing war stories while enjoying a premium hand-rolled cigar. It might be the only place in the world where tow bosses gather to enjoy one another’s company.

EXHIBIT HIGHLIGHTS

See Page N108

Big D’s Fabrication

The innovative leader in heavy duty dolly manufaturing offering load capacities of 25k, 40k, 44k and Camper and the new 25K Camper.

Booth # 1435

See Page 79

Custer Products Limited

Introducing the New MINI-4 wireless light bar. This 17” LED tow light has the same great technology as our larger bars. https:// custerproducts.com/product/wireless-liteit-tow-light/.

Booth # 1337

See Page 34

Dual-Tech

The Dual-Tech “Roll Back” carrier is known by its users as a high quality, durable, and easy to operate system. Our motto is, "Built Stronger Than It Has to Be".

Booth # 2601

See Page 41

Chevron Commercial

Your one-stop shop for Chevon and Vulcan car carriers, wreckers, and parts. We are the eye candy of the industry.

See Page 14

DewEze Mfg.

DewEze Clutch Pump Kits have forged a legacy in the wrecker industry, earning your trust for more than 50 years.

See Page 97

East Coast Truck & Trailer Sales

Since 1995, ECTTS has been a trusted leader in commercial truck solutions, offering premium parts, expert services, and comprehensive sales.

Booth # 3605

See Page 83

Crouch’s Wrecker & Equipment Sales

Crouch Tow Trucks: Leading dealership for high-quality tow trucks. Offering top brands, exceptional service, and expert advice for all needs.

See Page 29

Doepker Trailers

The Doepker ReCon Sliding Axle Recovery trailer is designed to maximize both your payload and road life. Visit us in Booth #546 to learn more.

# 546

See Page W108

EdgeTec/Hooks

Miller Distributor offering New and Used Wreckers & Rollbacks along with a Complete line of Towing Parts & Accessories. Large inventory of Work Ready Century, Chevron & Holmes Units. Visit www.EdgeTecTX.com

Booth # 202

Booth # 1230

Booth # 1118

Booth # 1208

Booth

EXHIBITOR ROSTER

BBSI

One of the largest providers of business management solutions, HR, payroll, workers’ comp, risk, & business strategy.

Beacon Funding Equipment financing solutions.

Benchmark Payment

Benchmark Payments provides credit card processing solutions to every business type in all 50 states.

Big D’s Fabrication

Heavy duty emergency truck dollies.

Breg Environmental

Manufacturer of traditional sorbents with a focus on portable spill kits.

Brown & Brown Insurance Services

Insurance, products & captives for the towing, recovery, and repair industry.

Car-Part.com

The largest online recycled parts marketplace (with 200 million parts from 4,000 suppliers).

Chevron Commercial

Your one-stop shop for Chevron and Vulcan car carriers, wreckers, and parts.

Coast Pay

Fleet card and expense management platform for companies that own a fleet of vehicles.

Collins Dollies

Hi-speed dollies, carrier dollies, towing accessories and truck organization manufacturer.

Comeup USA

The choice of OEM’s and tow professionals, offering pulling capacities of 8,000 - 50,000 pounds.

ConsumerPay

Offering complete menu of electronic payment solutions to businesses of every size and type for over 20 years.

Copart Auto Auctions

Copart is the leading provider of online vehicle auctions and remarketing services around the world.

Crouch’s Wrecker & Equipment Sales

Leading dealership for high-quality tow trucks. Offering top brands, exceptional service, and expert advice.

CSTH/Dynamic

Designs, manufactures, & distributes self loading wreckers, carriers, slide-ins & rotating rollbacks domestically & internationally.

Curbside SOS

Help stranded motorists get assistance fast and reliable by connecting them with tow companies near them.

Custer Products Limited

Safety lights, wireless tow lights, LED worklights.

Custom Built MFG

Heavy duty wrecker manufacturer.

Cutco

Direct sales of American-made knives, cookware, flatware.

D.O.T. Tiedown

Tiedowns, towing, hardware, etc.

DeFalco’s Services

Fully authorized Landoll dealer for new trailers, parts, service and rentals.

Deloupe Inc

We manufactured specialized trailers as the sliding axle trailer.

Delta Absorbents of America

Delta is the spill solution leader offering lowcost and high performance loose, granular and pad absorbents.

DewEze Mfg.

DewEze Clutch Pump Kits have forged a legacy in the wrecker industry, for more than 50 years.

Doepker Trailers

Sliding axle tilt deck recovery trailers.

DRIVE

Largest coaching & training company in North America serving the tow, auto collision & truck and vehicle repair business owner.

Dual-Tech

Manufacturer of 2-car carriers and wrecker bodies.

East Coast Truck & Trailer Sales

Since 1995, ECTTS is a trusted leader in commercial truck solutions, premium parts, expert services, & comprehensive sales.

East Penn Truck Equipment

Full line Miller Industries distributor featuring sales, service, parts and restorations.

ECS

Supplies support for tow & wrecker services that provide emergency response cleanup, billing support, products & training.

EdgeTec/Hooks

Full line Miller distributor offering parts, accessories, service and sales.

BRAVERY AND VALOR

Tradition is rich on Festival Night when the Towman Order march the 2024 towing heroes into the hall to have the legendary Towman Medal placed upon them. All towmen who brave the

American roadways wear valor on their sleeve; they will be honoring those who have risked life and limb to save another human being.

The stories are unique, as could only be expected

coming out of wrecks and perilous roadways. For many in attendance, as much as for the Medal recipients, Festival Night is a rite of passage, and a moment cherished never to be forgotten.

Best Ticket In Town

Mike Corbin and his band sing towman ballads like Booms in the Sky and Home of the Brave along with

classic hits. Break bread with fellow towmen from around the nation. Enjoy surprise entertainment!

ACADEMY & TRAINING

WreckMaster, the world’s foremost training organization for towing and recovery, offers an exclusive course on Rotator Recovery, only at the American Towman Exposition. Whether you own a rotator, or someday hope to, this course will have great value. For some, it may be the determining factor for purchasing a rotator. For others, it will give hands-on training in recovery techniques with a rotator. Twelve hours of classroom and hands-on at the Ravens lot by the Convention Center. The Academy carte blanche passport

accesses all sessions conducted by the industry’s gurus on all things critical for a towing and recovery operation. Be one of thousands of tow bosses who credit their improved success to the American Towman seminar program.

AT Expo Exhibit Highlights from American Towman October display advertisers

See Page 79

First Business Bank

Nationwide direct lender First Business Equipment Finance, LLC offers vehicle financing, prioritizing simple credit applications and quick approvals. Member FDIC.

Booth # 1416

See Page 91

Hale Trailer Brake & Wheel

Hale Trailer is the largest independent trailer dealership in North America, offering new and used trailers, rentals, parts and service. With a vast inventory and strong partnerships, we provide quality solutions for your transportation needs.

Booth # 948

See Page 35

In The Ditch Towing Products

In The Ditch® Towing products is the industry leader in innovative towing accessories. All new products are ready booth 114.

Booth # 114

GEICO

Come see how you can join the elite in providing exceptional customer service to GEICO's 19 million policies and 24.4 million See Inside Back Cover Cover

Back Cover

Guniwheel

This universal vehicle mounting system is designed to safely mount and move vehicles with missing or damaged tires and wheels.

# 830

See Page 24

Integrated Vehicle & Equipment Leasing

As a national direct lender since 1999, Integrated has been providing leasing and financing for the tow truck industry.

Booth # 1333

See Page 88

Intek Truck & Equipment Leasing

Offers customized and flexible lease & financing options for all new and used towing equipment. Exclusive finance programs for up to 10 years.

Booth # 2100

Booth

AMERICAN TOWMAN

CARTE BLANCHE PASSPORT

With over 25 seminars featuring top speakers, it is the industry's largest educational program. Topics reflect the issues and subjects that are important to the towing business owner to help increase one's bottom line. Passport seminars are being held Thursday, Friday, and Saturday.

$150 Advance Registration gets you access to all the seminars you are able to attend, and COMPLIMENTARY BREAKFAST Thursday, Friday and Saturday. ($225 after Nov. 17). Open to all who sign up for the Carte Blanche Passport.

INSURANCE CONFERENCE

Insurance Stability: Captives for the Towing Industry

The towing industry has been battling the constant ebbs and flows of the insurance marketplace. As the cost of transferring risk continues to climb, safety driven towing companies have taken the leap to captives. Captives have proven to be the path to stabilizing insurance programs, shielding your company from industry losses and collaborating on best practices to mitigate claims.

Don Blood, Abe Elias, Brown & Brown, and Todd Welch, Charter Partners.

Thursday, Nov. 21, 9 am

“Risk” is a Four-Letter Word

It’s “fact” the industry has its inherent risks. So, why do towers intentionally put themselves in harm’s way by side stepping common sense and proper techniques? This fast-paced seminar examines 100-plus photos of towers demonstrating careless, complacent, and downright ignorant actions and techniques; many considered illegal and not industry acceptable.

Randall Resch, American Towman.

Saturday, Nov. 23, 10 am

BUSINESS OPERATIONS CONFERENCE

Bid Response to Law Enforcement & Government Contracts

So, ya’ wanna’ tow for law enforcement or government contracts? Towman’s, Randall Resch, presents, “Bid Response 101”, with focus to the nuts, bolts and hurdles necessary to competing open bid processes.

Consideration to formal contracts begins by responding to RFPs, invitations and (bid) offerings.

Randall Resch, American Towman.

Thursday, Nov. 21, 11 am

Streamlining Tow Company

Operations: Using Technology and AI for Efficiency

helping motorists in their time if need. Each day your phone is ringing with opportunity, and whether that next call comes from a motor club, a cash call generated from your advertising, or another source, there may be potential lurking just below the surface. This seminar is ideal for towing company owners and dispatchers. Don't miss this chance to learn how to transform a roadside breakdown into a valuable opportunity for your business!

Jesse Lubar & Chris Blake.

OMG Tow Marketing.

Friday, Nov. 22, 9 am

Vehicle

Fluid

Cleanup

and Your Tow Service Agreement (TSA), Insurance, and the Law

Learn how technology and AI can streamline daily office tasks such as paperwork, customer communication, and recovery invoicing, giving you more time in your day. Designed with tow companies in mind, these tools bring efficiency and simplicity to everyday repetitive tasks.

Jade Fickert.

Thursday, Nov. 21, 11 am

ESSENTIAL PRACTICES CONFERENCE

Succession Strategies to Protect & Perpetuate your Towing Business

Learn the strategies and tools the nation's top firms use to save their clients millions of dollars each year.

Succession strategies that protect your legacy, maximize your freedom and increase your net worth.

Systems to ensure the continued success of your towing business through the next generation of owners and managers.

How to properly structure your towing business to minimize taxes on sale or transfer.

Larry Oxenham, American Society for Asset Protection.

Thursday, Nov. 21, 11 am

TOWING OPERATIONS CONFERENCE

Beyond the Breakdown: Turning a Tow Call into a Loyal Customer

Whether it’s an accident or a dead battery, a heavy truck or minivan, you are out there

(1.5 hrs.) Do you respond vehicle traffic collisions? We examine the law, regulations, tow service agreements, dealing with insurers, and getting paid for your work. Knowledge is power. Know what to expect and how to minimize and overcome the obstacles in the performance of your duties and your right to get paid. Learn protocols, hazards, and free resources available to you when responding to EV accidents.

Jim Figueira, Environmental Chemical Solutions. Friday, Nov. 22, 9 am

Protecting Evidence Hold Vehicles

Towing for law enforcement requires the handling of evidence hold vehicles and how you handle them can be detrimental to preserving valuable trace evidence. Fingerprints, DNA, fibers, paint transfer, vegetation or dirt stuck in tire treads or fender wells, and tire tread marks are just a few of the sources of evidence that could possibly be disturbed through the towing companies handling of the vehicle. Protecting evidence hold vehicles includes special handling of the transport, secure and limited access to the storage area and proper documentation. This seminar will discuss ways tow companies can avoid contaminating valuable trace evidence.

Terry Abejuela, American Towman. Saturday, Nov. 23, 9 am

A Compliant Vehicle Storage Facility in an Environmental World

Know how the regulators classify your facility based on the wastes and pollution generated from damaged vehicles. Understand the hazards damaged EVs present even if they don’t catch fire. Know how to classify, store, and dispose of

ACADEMY

wastes generated from traffic accident cleanup. Be trained in "good housekeeping" duties and protocols that can help keep you in compliance when dealing with debris cleanup wastes, vehicle fluids and damaged electric vehicles (EVs).

Jim Figueira, Environmental Chemical Solutions. Saturday, Nov. 23, 10 am

SAFETY CONFERENCE

Highway Safety

Survival when working on the side of the road requires the proper attitude and a strong and consistent commitment to safety. This seminar will cover development of the proper attitude and techniques to reduce your exposure to highway hazards, avoid complacency and provide a safer work environment on the side of the road. Emergency lighting, safety apparel, truck positioning, and more will be discussed.

Terry Abejuela, American Towman. Friday, Nov. 22, 9 am

EV Hazards and the Aftermath for Towing and Recovery

Energy Security Agency is leading the industry in Lithium Ion Battery education and research, in this seminar we will give a brief overview of Electric Vehicles (both commercial and personal) their hazards and the aftermath after an incident. ESA will give a brief description of the hazards to tow agencies and then the resources that are available to them.

Bobby Schneider, Energy Security Agency. Friday, Nov. 22, 10 am

EV Commercial Vehicle Tow-ability

Currently and in the near future, operators across the industry will be dealing with tasking Commercial Electric vehicles. In this seminar, ERSCA's Director of Training, Shane Coleman will be sharing insights and information operators need to know. Keying in on the operations side of the work, topics like Emergency Response Guides, attachment / lift points, and even the sequence of the "hook-up" and or transportation of Commercial EV's will be addressed. "Commercial Electric vehicles will affect the operators not only in what type / level of service

they will provide, but more importantly, how they provide it". Said Coleman.

Shane Coleman, ERSCA.

Saturday, Nov. 23, 9 am

BUILDING REVENUE CONFERENCE

Increasing Revenue/Returns from PPI

Dashcams: The Game-Changer for Tow Company Savings

20-23,

Increase Revenues and Returns for YOU, and YOUR CUSTOMERS with parking assets (Mult-Family Properties and Pay to Park Lots). Extend your PPI to complete parking management with integrated permitting AND enforcement.

Jim Shellhaas, Ranger SST.

Thursday, Nov. 21, 8 am

Applying Technology To Contain

Insurance Costs All in One Systems

This seminar will delve into how dashcams can be a critical tool for tow companies to save money and reduce risk. Attendees will learn how dashcams can protect their business from fraudulent claims, mitigate large claims, and eliminate smaller, questionable ones. By providing real-time evidence, dashcams help tow companies minimize liability, improve driver behavior, and lower insurance premiums. We will also explore how this technology can enhance operational efficiency, leading to long-term savings and more stable financial performance for tow businesses. Join us to discover the financial benefits of integrating dashcams into your fleet.

Joshua C Bautista, Sierra Pacific Agency & CJ Jackson, Azuga.

Friday, Nov. 22, 8 am

Under the Hood with Google

360 degree Video Coverage, Forward Collision Avoidance, Lane Departure Warning, Drowsy and Distracted Driving Detection, Move Over Awareness Warning Systems MOAWS, Remote Warning Devices, Safety Signage Scott Watkins, Mobile Video Computing Solutions LLC.

Thursday, Nov. 21, 9 am

The Business & Economics of Owning a Rotator

Get the inside scoop on optimizing online, enabling your tow company to rank highly in search, advertise efficiently, earn more positive reviews, and ramp up cash calls in your service area.

Kevin McMillan, Lift Marketing Group.

Friday, Nov. 22, 10 am

Tips and Tricks Of Air Cushion Revenue

Thinking about getting a rotator? Many tow companies are enjoying the benefits and added business that a rotator brings to their bottom line. Is it the right investment for you? This two-hour seminar tells you everything you need to know.

Eric Fouquette, Big Wheel Towing.

Thursday, Nov. 21, 10 am

Simple Marketing: Revenge of the Little Guy

In this session Drew Wash will share his Two Bucket Marketing strategy. You'll learn how to get your name out there and then be the company that customers choose. The bonus is that you'll not have to share your revenue with big business.

Drew Wash, Towing.com. Friday, Nov. 22, 8 am

Discussion and questions regarding how to make money over a wide range of airbag uses from uprights to underwater. John Sweezy Jr. & Matt Bartlett, Matjack Jumbo Safelift.

Friday, Nov. 22, 10 am

Towing Advertising, Marketing and Websites

Get more cash calls from Google. The team at OMG Tow Marketing will teach you the importance of optimizing your online presence to improve your ranking on Google. From Google verification issues to generating positive reviews and building towing websites, we will give you the tips you need to succeed.

Jared Fischgrund & Chris Blake, OMG Tow Marketing. Saturday, Nov. 23, 9 am

AMERICAN TOWMAN

LEADERSHIP CONFERENCE

Liability in Hiring – Are Your Policies Exposing You to Extra Risk?

Hiring is tough, but it can also expose you to severe liabilities if not done properly. Join Brian as he explores some common mistakes made in the interview and qualification phases of hiring, especially when hiring drivers or technicians. This seminar covers best practices on a Federal level, your state may have additional restrictions.

Brian Riker, American Towman.

Thursday, Nov. 21, 10 am

Leadership-Where Do You Stand?

Are You A Dictator or A Leader?

The moment you hired your first employee you took on a leadership role whether you wanted it or not. What does it take to be a great leader? What are the common attributes of great leaders? Attend this workshop and learn the techniques needed to lead.

David Saline, DRIVE.

Friday, Nov. 22, 8 am

Toxic Culture – Is Your Company Suffering From the Effects of a Bad Employee?

Many owners tend to overlook a bad attitude if the employee with the bad attitude is a high performer. This creates a toxic environment that causes everyone to suffer. Explore options to prevent this and advice on how to correct your company culture if it is already toxic. A must attend resource for today’s leader that wants to build a high-performance team.

Brian Riker, American Towman.

Saturday, Nov. 23, 9 am

Winning Your Culture War

Understand how habits are defining your company's culture. Learn how to create the habits that will result in the company culture you want and eliminate the habits that are holding you back!

Casey Burrows and Bear Godfrey, WreckMaster.

Saturday, Nov. 23, 10 am

INDEPENDENT COURSES/ WORKSHOPS/TRAINING

Recovery Billing Course8 Hour Training

Presented by Eric Fouquette and the Recovery Billing Team.

Part I - Friday, Nov. 22, 9 am - 1 pm. (4 Hours classroom)

Part II - Saturday, Nov. 23, 9 am - 1 pm. (4 Hours classroom)

Incl. Carte Blanche Passport on Thursday!

You have spent hundreds of thousands on equipment…it's time to invest in a course designed to teach you how to invoice efficiently, stop settling, and get paid! After years of trial, error, and missed payment opportunities, we now know exactly what needs to be done to get paid for recovery work, how to navigate the various insurance/private payer routes and what triggers each to get paid time and time again. In this course, you learn in two days what took us 40+ years to acquire. The Recovery Billing Course will show you how to overcome recovery billing & collection obstacles that can be rectified with the proper education and systems. Join our elite network of thousands of tower owners and managers who've taken the course!

You'll learn:

• Foundational Principles: Handbooks, policies, safety, insurance needs, and more.

• Documenting the Scene from Start to Finish.

• Drafting the Documentation Packet.

• Laws to Help Get Paid: Expert towing & recovery attorneys educate on the main reasons for claim denial (AND how to overcome them).

• How to Bill: Learn how to get paid on various types of insurances: collision, property damage liability, home owners, and more!

• How NOT to Bill: Learn how to avoid mistakes and spot objections before they happen!

• How to Navigate an Insurance Claim: Learn how to navigate various insurance processes and how to work with the vehicle owner and the payer, not against them.

• Negotiation strategies: How to respond to things like “sorry, that’s not covered” and “we never pay that” - you’re going to be fully prepared when it comes to communicating with payers.

Amount $2,500 per person, then up to an additional 4 employees for $1,500/each.

WreckMaster's Keys to Heavy Duty EV Success

Join Lead Instructor Nick Webb for a 2-hour seminar on Heavy Duty EV trucks. This seminar will include how to safely interact with heavy duty EV's, manufacturers recommended towing procedures from all the major brands. What tools maybe required for towing, recovery, and storage. Get informed so you can tackle these jobs with confidence! Knowledge is Power! "CYA" in the Ditch.

Independent Course - $125/person.

$200 after Nov. 17.

Nick Webb, WreckMaster.

Saturday, Nov. 23, 8 am - 10 am

ERSCA Rig For SuccessAdvanced Course

Open to All Levels

4-Hrs Classroom - Limited to 45 attendees This course will provide advanced applications of rigging, including the use of diverse types of equipment. Key applications will focus on rigging standards and tips for successful rigging. Rigging is a term used in the towing industry to refer to the process of setting up and using wire ropes, chains, synthetics, and other materials to lift, move, or secure heavy objects. When rigging to standards, the rigging system manages the risks of the job. A strong focus will be on proper safety protocols that must be followed when rigging to the safety and success of the task.

Independent Course - $395/person.

$495 after Nov. 17.

Shane Coleman & Robert Craddock, ERSCA. Thursday, Nov. 21, 8 am - 12 noon

Traffic Incident Management (TIM) for Towers

Sponsored by Allstate Roadside in support of National Crash Responder Safety Week. This comprehensive course is designed to equip tow truck operators with strategies to enhance their personal safety on the job. The course will cover scene size up, driver and vehicle safe positioning, early warning, lighting and more! As part of this training, a new VR Traffic Incident Management tabletop training tool will be introduced, offering hands-on experience and interactive learning. A National Traffic Incident Management Course Certificate will be awarded for successful completion.

Complimentary Independent Course - FREE, but registration is required.

Todd Leiss, Deputy Director of Training, Emergency Responder Safety Institute (ERSI). Thursday, Nov. 21, 8 am - 12 noon

ACADEMY

Recovery Business Success

Presented by: Ron Myers, Pine Tree Towing. A special threehour course geared towards the business end of recovery. Three crucial steps for recovery business success will be covered: Documenting the Recovery; Billing the Recovery; and Collecting on the Recovery Invoice.

Independent Course - $250/person. $350 after Nov. 17. Save $100 by registering now Friday, Nov. 22, 9 am - 12 noon

American Towman Quick Clearance Certification Course

Arm your company and its tow operators with accepted quick clearance methods, on-scene incident management preparation, essential communications with police and fire command. Test follow 3 hours course, require for American Towman Quick Clearance certification card. Independent Course - $75/person. $150 after Nov. 17. Save $75 by registering now. Saturday, Nov. 23, 8 am - 11 am

It’s Only Money, Yours! with DRIVE

the best financial actions to take and the policies & procedures you need to incorporate today –for a better – and happier - tomorrow for you, your crew and your family.

Independent Course - $150/person.

$250 after Nov. 17.

Presented by Jim Saeli, DRIVE.

Thursday, Nov. 21, 8 am - 12 noon

WreckMaster Rotator Training

Industry's Premier Rotator Training with WreckMaster Instructors

FEE REQUIRED $795/person.

$895 after Nov 17.

Fee also includes Carte Blanche Passport.

Wednesday Nov. 20, 8 am - 12 noon (4 hrs Classroom) Includes Lunch

Wednesday Nov. 20, 1 pm - 5 pm (4 hrs Hands-on) Shuttle to location

Thursday Nov. 21, 8 am - 12 noon (4 hrs Classroom)

WreckMaster instructors Bruce Campbell & Jeff Martin, will conduct an exclusive 12-hour training course on rotator recovery, comprised if classroom and outdoor hands-on instruction.

Introduction & Explanation Of Students Role

• Recommended distancesUtilities Overhead & Underground

• Recommended cribbing

• Safety in General

• GROUND LOADS

• Calculating Out-rigger Loads

Understanding The Lift

• Determining the weight

• Shock Loads

• Cause and effect of tipping

• Determining the COG “Center of Gravity”

The Boom

• Calculating “Load Capacity”

• Calculating “Boom Top Load”

Rigging

• General overview

• Wire Rope, Synthetic & Chain Bridles

• Calculating Bridle Leg Lengths

• Calculating Bridle Leg Loads

• Selecting the Correct Rigging for the job

SITE SAFETY

• PPE “Personal Proction Equipment”

• Operator Training

• Rigging Training

• Site Supervisor Training

Allstate Roadside Education

Owning a successful tow business is hard work – it doesn’t stop. If you learn the key components of running a great tow business or auto repair shop, you will be on the path to greater profits and freedom. You will learn the correct workflow,

• Introduction of Lead Instructor, assistances and students

• Set Course goals and objectives

• Overview of WreckMaster program

You & The Tow Truck Set-Up

• Positioning the truck

• Leveling the truck

The Allstate Roadside Education Team will be in Baltimore, bigger and better than ever! Join us during the convention’s three days of expo hours. We will be on stage with towing professionals like you, sharing tips, tricks, and detailed technical information to help you load vehicles safely and quickly.

EXHIBITOR ROSTER

Edin”Burg” Truck, ETS Hobby Shop

Zacklift distributor.

Emergency Responder

Safety Institute/CVVFA

Handout public education material on Move Over and Slow Down law & protecting first responders on the highway.

Energy Security Agency

The ESA provides complete and compliant solutions for safely handling hybrid/electric vehicles.

Excel Sportswear

Custom designed screen printed and embroidered apparel.

FCar Tech USA, LLC

Truck diagnostic scanners and automotive HVAC recycle and recharge machines.

Federal Signal

A premier provider of tow truck warning lights and back-up safety products.

First Business Bank

First Business Bank’s equipment finance team helps manufacturers, distributors, and dealers with custom financing.

FleetNet America

Web based search tool allowing commercial carriers the ability to locate and electronically dispatch service providers.

Flitz International, LTD.

Manufacturing polishes, sealant, waxes, buffers, cleaners and microfiber cloths.

Fullbay

Heavy-duty repair shop management software.

Garden State Towing Association

N.J. towing association for towers, non-profit.

GEICO

Emergency road service.

Gray Manufacturing Co., Inc.

Manufacturer of professional shop equipment for maintenance and repair.

Guttman Energy

Provide fleet fuel card services. Accepted at 65,000 service stations nationwide.

HAAS Alert Safety Cloud

Safety Cloud, digitally alert drivers to SDMO drastically reduces risk of collisions on or near roadways.

Hale Trailer Brake & Wheel Inc

North America’s largest retail supplier of commercial and specialized trailers including rentals, parts and service.

HD Trailers

Heavy haul dealership with a focus on 40ton or 55ton Slide Axles + KS Versamaxx equipment/ bus hauler.

Highway Angels

Nonprofit organization promoting safety.

Hino Trucks

Medium-duty conventional and cab forward trucks.

Holly’s Towing Dispatch

Nationwide, Holly’s is the leader in fast, accurate dispatching for the towing, roadside & recovery industry.

Horizon Motor

Exhibiting our all electric flatbed tow truck, say hello to big torque and goodbye to diesel bills.

Hunter Engineering

Premier manufacturer of wheel service equipment for automotive and HD industries.

Huntington National Bank

Financial services.

IAA Holdings

A trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles.

iBuyRemotes.com

We purchase automotive remotes - we pay top dollar - in cash.

ICW Group

Workers compensation insurance carrier, with over 50 years experience.

Illusions Wraps

Vehicle wraps, lettering & custom graphics.

In The Ditch Towing Products

In The Ditch towing products.

Infinity Massage Chairs

Massage chairs.

Integrated Vehicle Leasing & Equip. Leasing

Nationwide direct lender in leasing and financing for tow truck industry. Up to 10 year financing.

Intek Truck & Equipment Leasing

Family owned since 1986. We provide customized finance and lease options for trucks and equipment.

International Recovery Systems

Inc.

Leader in the repossession industry.

Isuzu Commercial Truck of America

Isuzu offers a wide range of work trucks with GVWRs ranging from 12,000 lbs. to 33,000 lbs.

AT Expo Exhibit Highlights from American Towman October display advertisers

ITI Skates

See Inside Front Cover

Jerr-Dan

Available in five designs, Container Skates from ITI can move containers in any direction from any angle.

See Page 13

Landoll Corporation

The most multi-purpose trailer Landoll has EVER built... the 850XT Extendable Detach! Extendable trailer to haul heavy and oversized equipment.

See Page 85

Jerr-Dan designs, engineers, and builds strong equipment that gets the job done, under the toughest conditions.

See Page N110

Lift Marketing Group

Providing effective and affordable online marketing solutions for growing towing companies. We drive profits 24/7/365. LD, HD, Hauling, Mobile Repair, we cover it all

Booth # 1213

# 1328 See Page 26

See Page 22

Kalyn Siebert

Kalyn Siebert's VersaMAXX series offers versatility and durability for your coast-tocoast needs.

Lodar USA

Industry leaders in wireless operation for over 35 years. High-quality products, firstclass service, 5-year pro-rated warranty. Affordable pricing.

Metroccom is a premier two-way radio communication sales & service company.

# 400 See Page 84

Booth # 602

Booth # 1505

Booth # 745

Booth # 430

Booth # 1325

See Page 17

Lynch Group

Lynch Chicago is your one stop for tow trucks, flat bed carrier and heavy duty wreckers.

Booth # 613

Matjack

Matjack Hurricane System uprights trailers in as little as 5 minutes. Come see us to hear more.

Booth

Metrocom

Booth

iTow

EXHIBITOR ROSTER

Reliable solution for commercial wreckage, recovery and road assistance, saving drivers from excessive towing fees.

JB Tow Accessories

Re-imagined and improved tow truck accessories.

Jerr-Dan

Leading industry innovator offering an extensive range of standard, medium- & heavyduty wreckers, carriers & rotators.

JRDG Towing and Trucking

Supplies

Innovative and quality products for your towing needs, including EV charging units & L-Arm protector sleeves.

Kalyn Siebert

Producer of heavy haul - lowboy & custom trailers.

Konnectronix

US design, manufacturing company with decades of experience designing complex cable harnessing and cord management solutions.

Landoll Company

Manufacturer of specialized equipment transport, traveling axle and detachable trailers. Galvanizing, HOSS hydraulic systems, enhanced LED lighting.

Lift And Tow

Hidden wheel lift.

Lift Marketing Group

Effective & affordable online marketing solutions for growing towing companies. Drive profits 24/7/365. LD, HD, hauling, mobile repair.

Lighthouse Insurance Services

A nationwide insurance and risk management solutions for commercial towing, transport and repossession operations.

Link2Pump

Link2Pump is a cloud based global IoT fleet fuel management solution

Lodar USA

Prioritize your team’s safety and equipment with the help of Lodar, your wireless solution.

Lokithor

Lokithor is a multifunction jump starter manufacturer developing reliable, innovative, and efficient products.

Lucky’s Trailer Sales

Talbert, Landoll, Felling & Trail King lowbeds & traveling axle trailers sales & service Peterbilt trucks sales & service.

Lynch Group

Towing equipment sales, service, parts, body shop distributor of Miller Industries & Talbert Trailers.

Marlow Ropes

Range of technically better ropes provides engineered solutions for all towing, winching and recovery operations.

Marshall & Sterling Insurance

Tow truck insurance.

Matheny Towing Equipment

Full line Miller Industries dealer with locations in West Virginia, Ohio, Virginia and now Kentucky.

Matjack

Airbags & cushions, landing bags, EV fire isolator, underwater, liberator headsets, PMI helmets, tow couplers.

Matthews Garage

ResQTrack machines & NRC wrecker sales.

MD Carrier Wrecker

Get the service, price and support you would expect from a national dealer in your backyard.

Metro Tow Trucks

Built by towers, for towers.

Metrocom

Two-way Radio sales and service provider for Motorola TLK Wave products and accessories.

Miller Industries

The world leader in towing and recovery equipment. Manufacturers of the industry leading brands Century, Vulcan, Chevron, and Holmes.

Mobile Road Service Solutions (MRSS)

Provider of light duty road service trucks and vans, ICE or electric, custom designed, purpose built.

Myers Benner Corp.

Insurance program including property, liability, automobile and workers compensation.

Mytee Products

Auto hauling straps, v-bridles, chain bridles, slings, winch cables, tireskates, shackles and more.

Nation Safe Drivers

Motor club.

National Automobile Club

100 years of reliable roadside service.

National Open Commerce Safer

Highways Coalition

A group of towing and recovery professionals united to foster safety and efficiency on America’s roadways.

AMERICAN WRECKER PAGEANT

The American Wrecker Pageant in Baltimore has been called the ninth wonder of the world. The wreckers and booms represent the unique work of the towman recovering cars and

trucks from unimaginable predicaments. The amazing graphics on the wreckers, painted or wrapped, speak of the owner’s character, pride, and passion. The competition to win the legendary silver trophies is fierce. Each “My Baby” represents the blood, sweat, and tears of making it in the most challenging of

industries. The pow-wows held among attendees and contestants are priceless.

The Pageant kicks off with the welcome reception for the pageant contestants at noon, and is open to attendees when the show opens at one on Thursday afternoon. Great food, great conversation.

EXHIBITOR ROSTER

National Recovery USA

Partnering with towing companies to create solutions in the heavy duty towing and recovery space.

Nite Beams Products

LED safety products and apparel.

NRC Industries

Original equipment manufacturer of towing and recovery equipment; tilt and load car carriers, heavy duty wreckers and rotators.

NSM Insurance brokers

Leader in the automotive & towing insurance space nationwide.

Nussbaum Automotive Lifts Inc.

Provide a full range of automotive lifts for all aspects of service.

OMG Tow Marketing

Providing tow bosses with creative advertising and marketing services. Websites, local search ads, video, on-hold messages.

On the Scene Supply

Specialty rescue and recovery supplies for the professional towing company.

OnCallGPS Video

Video system, live streaming, beyond incidents. Add 3-5 cameras, unlimited live streaming 24x7.

Paccar Winch

BRADEN planetary and worm gear recovery winches. Proven performance in towing and trailer applications for 100 years!

Peak Auto Auctions

Online auction platform specializing in selling abandoned vehicles for towing companies and body shops for free.

METRO TOW TRUCKS

Peddle

Boost your towing business with a consistent flow of Peddle pickups and easy automated payments.

Penny Pockets

Embroidery & printing.

Penske Truck Leasing

Truck rental, leasing, logistics, and maintenance.

Phoenix USA

Wheel simulator and accessories, toolboxes and fenders.

Pinnacle Trailer Sales

For more than 20 years, we’ve helped customers get the trailer they need, when they need it.

PipeBreak USA

Pipe break super penetrating oil.

Pop - A - Lock

Mobile roadside & locksmith service.

Powertrain Truck Parts and Service

Transmissions, differentials, PTO and pumps, emissions, brake, suspension, hydraulic motors.

Pruuvn

Pruuvn simplifies driver/contractor screening, onboarding and compliance in one-click.

Purpose Wrecker

Distributor of Miller Industries products, Century and Vulcan wreckers and rollbacks. Located in St. Louis, MO.

QuakeLED

High quality LED lighting manufacturer with latest in off-road light technology straight from the factory prices.

R&A Insurance

Insurance agency.

Ramsey Winch

Industrial grade winches, hoists and speed reducers for mission-critical applications.

Ranger SST

Parking management solution for multi-family properties and pay-to-park lots integrating permitting and LPR enforcement.

Razor Wraps

Premium custom designed tow truck wraps elevating brand impact and roadside visibility.

RC Industries

American made toolboxes built to last.

REAL Mobile

Walkie talkie radios with no range limit, GPS tracking; real-time monitoring on PC.

Recovery Alley

Towing podcast.

Recovery Solutions and Title

Management service for certified mailings, title searches and lien process for unclaimed and abandoned vehicles.

Repair Aces

Repair ACES boosts their members network profitability by reducing costs with outstanding programs including recruiting.

Roadside Protect

Leading provider of specialty roadside assistance programs.

RoadSync

Digital platform, reduces payment processing time for heavy duty tow & repair, warehouses, drivers, brokers & carriers.

November 20-23, 2024

Baltimore Convention Center | Baltimore, MD

EXHIBIT HIGHLIGHTS

See Page 7

Miller Industries

The Century 40-Series LCG Industrial Carrier available with deck lengths from 26' - 30' with a capacity of 40,000 lbs. and optional 3-stage heavy-duty 20,000 lbs. underlift.

Booth # 223

See Page 32

National Recovery USA

National Recovery USA offers nationwide asset recovery, disposal, and transportation services focusing on insurance claims and salvaged assets.

See Page 86

OMG Tow Marketing

OMG Tow Marketing helps you get more cash calls by getting¬†your business found higher on Google.

Paccar Winch

See Page 31

BRADEN planetary and worm gear recovery winches have delivered proven performance in towing and trailer applications for 100 years and counting!

Booth # 1108

See Page 41

Ranger SST

Equips PPI professionals to increase profits by delivering a complete parking management solution! Integrating paid permitting and mobile LPR enforcement.

Booth # 1306

See Page 16

Phoenix USA

Phoenix USA Inc. rear storage box kits for carriers! Prefab bracket kits available for popular Jerr-Dan and Miller beds. Box features a powder coated body w/ polished SS door

Booth # 1102

See Page N108

REAL Mobile

Push to Talk (PPT) walkie talkie radios over cellular with a Dispatcher console. No range limit. GPS tracking in real time. Know where drivers and your equipment is. Talk in real-time to one, or a group, or all. Call/track recording and more. Booth # 2720

N109

Powertrain Truck Parts and Service

Powertrain Plus Truck Parts & Service. Engines, Transmissions, Differentials, Brakes, Hydraulics, DPF, DOC, PTO, Wet Line Kits. We Service What We Sell!

# 5015

RimSling

The most trusted name in synthetic recovery rope now has a new line of synthetic winch lines for light-duty wreckers and car carriers.

Booth # 602

Booth # 3006

Booth # 1304

Booth

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EXHIBITOR ROSTER

Robert Young’s NRC Sales & Service

Your “One-Stop-Shop” for NRC equipment, B/A Products, All-Grip, TowMate and more!

Royal Truck & Equipment

Nation’s largest manufacturer of attenuator trucks and innovative safety products that keep highway workers safe.

RP Recovery Wireless headsets.

RRA Tow Truck Insurance

Providing commercial insurance for tow truck companies nationwide.

Safety Vision

High-resolution cameras, total vehicle coverage enabling drivers to safely secure the vehicle being towed.

SaleQuick Merchant processing.

Santander Bank, N.A.

Commercial equipment and vehicle financing.

SDMO Nation

Promoting the Slow Down Move Over law.

Sepson US

Sepson manufacturers world class, military grade winches that make your operation safer and more reliable.

Service Member Data

Provides research data collection services so that towers comply with Service Member Civil Relief Act.

Sierra Fleet intel

Sierra Fleet’s new Azuga Tow Package safeguards your business and slashes insurance costs effectively.

Spill Tackle

Biodegradable, fully sustainable, absorbent sourced and manufactured in the U.S.

Stamp Works

Custom tow truck shaped magnets and light up key chains, mouse pads, calendars and more!

Steck Mfg. Co. by Milton Industries

Manufacturer of quality lockout tools, various tow and autobody tools.

Stertil-Koni

The leader in heavy duty vehicle lifts, serving the truck and bus industries.

StreetGlow

LED Lighting.

Talbert Manufacturing

Manufacturer of durable, high quality heavy haul trailers including lowbed, travel axle and specialty trailers.

TecNiq

LED lights with a lifetime guarantee.

The Exchange | 24/7 Dispatch

Towing dispatchers standing by 24/7/365 to answer your calls and dispatch them accurately.

The Hilb Group

Insurance dedicated to the tow industry.

TJR Equipment and Controls

Manufacturer of hand held remotes and switch panels for the towing industry.

TNR Group - Ultraband USA

UltraBand-therapy/magnetic/ionic/frequency bracelets for pain relief, balance, energy, better sleep.

TOPDON USA

Professional diagnostic tools, battery chargers, battery testers, jump starters, thermal imaging, EV portable chargers.

Tow Truck Wags

I came to entertain and bring awareness to the Slow Down Move Over laws.

Tow4Tech

A software solution for fleet management companies to locate, dispatch, and pay tow operators on a single platform.

Towbook Management Software

Cloud-based software for the towing, roadside, and transport industries; try it for 30 days, free!

Towing and Recovery Association of America

The industry’s only national membership association offering representation, education, and leadership at the federal level.

Towing Forward Company

Provides out sourced dispatch service to tow companies.

Towing.com

The public face of the towing industry. Where customers expect to find towing companies.

TowingWebsites.com

Get Hooked Up® and get found on Google! Tow marketing, advertising, SEO, website, Facebook, reviews!

TowMate

Innovative, durable towing and safety lighting solutions for all vehicles. Originator of wireless tow lights.

TowToolz

Serving the industry with innovative recovery solutions with combination of consultation, training, and equipment sales.

Trail King Industries

Leading manufacturer with a complete line of trailers for over 50 years.

RICH TRADITION

Your taste of American Towman Tradition starts outside the Baltimore Convention Center and viewing the first monument ever for the towing professional: The Towman Monument. Cast in bronze and standing nine-foot tall on its base, can you identify the one element that is real: the

hat, the fender, the grab hook?

Other traditions exclusive to AT Expo: Floor entertainers, bluegrass at the Towman Café, the custom chopper Hero, Towman Ballads playing in the hall, talking turkey with peers in the Academy corridor over breakfast, The Grand Entrée marching attendees into the hall, Saturday Pie, the Towman Order ceremony and the Captains of Industry dinner (McCormick and Schmick’s).

Perhaps the greatest tradition in Baltimore, aside from the American Towman Medal Ceremony, is simply leaning against a wrecker and jawing with another towman who hails from some other part of the country—when you gaze about and think, “It doesn’t get any better than this.”

The Towman Monument stands at the entrance of the Baltimore Convention Center.

Transit Pros

EXHIBITOR ROSTER

Sub haul coordinator, medium and heavy duty towing, transportation, tire replacement, & emergency roadside services.

TransUnion

Enabling trust for over 50 years as a credit reporting agency.

TRAXERO

Maximize business’ efficiency with towing software solutions. Explore our business tools for the modern tower.

Truck Crane Solutions

Home of the world’s greatest tow truck.

Truck In A Box

Lease a truck with Truck In A Box. Transport vehicles for Copart and other clients.

TruckMax

Authorized dealer for Hino Trucks, Cummins engines, Jerr-Dan wreckers, Landoll trailers, Isuzu and more. We are commercial body builders.

Trux Accessories

Trux Accessories; your industry leader for worklights, headlights, LED’s, and wheel accessories.

TrxNow

Your #1 technology solution for roadside assistance and service logistics.

TW Products

Manufacturer & distributor of rigging hardware, chains, wire rope & associated accessories.

TWG / DP Winch

Military-grade winches, capstan drives, bumper winch packages for utility, recovery, trailers and government vehicles.

Two Way Radio Gear

Two Way Radio Gear is a value added reseller of Motorola radios and body cameras.

UHS Hardware

Locksmith wholesale products, car keys, fobs, key cutting machines & parts, key programmers, and door hardware.

Urgently

Powering safe, innovative and exceptional roadside and mobility assistance experience.

US Fleet Tracking

Industry pioneer, introducing web-based GPS Tracking in 2005. Critical GPS Tracking for EMS services.

Verdant Commercial Capital

Financing services.

Vestige View

Camera system offering complete 360¬∞ visibility around vehicles promoting safety and reducing claims for total protection.

Warn Industries

Manufactures electric and hydraulic winches and hoists for commercial and industrial applications.

Warrior Winches

Diverse range of hydraulic and electric winches, tested and certified, available from stock.

Wellnex Group

Mineral therapy bracelets, therapeutic shoe insoles, custom made necklaces.

Whelen Engineering Co.

Manufacturer of warning light systems; technologies used include halogen, strobe, LED and Syper-LED®.

Will-Burt

Night Scan light towers and powerful rechargeable LED lighting to keep you safe and efficient at night.

Worldwide

We offer a wide selection of tow trucks, trailers, car haulers, & Hackney bodies.

WreckMaster

Training & supplies.

Xpress-pay

Helping businesses adopt an e-payment solution that reduces, or eliminates, credit card processing fees.

Ynot Services

Parking management software and license plate reading cameras for private property.

Zacklift International

The world leader for heavy duty detachable towing equipment

Zellner Insurance Agency

Insurance agency focused on the towing & recovery industry.

Zhengde Breake

Trailer calipers, torsion axles, steering knuckles and other chassis parts.

Zip’s AW Direct

Striving to create a vibrant and solution-driven marketplace for the towing, transportation & service industries.

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SafeAll

Get traffic to pay attention with this truckmounted variable message sign. LED block letters and perimeter lighting warn oncoming traffic from 4,000 feet.

Booth # 602

Steck Mfg. Co. by Milton Industries

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1. EasyWedge 3-Bag Combo: Inflatable Emergency Vehicle Access Air Wedges.

2. BigEasy GLO with Easy Wedge & Carrying Case.

3. Non-marring Wedge: Prevent damage to vehicles for insertion of BigEasy lockout tool. Booth # 1110

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Towing.com

The homepage of the towing industry. A direct path to towing companies working to grow and defend small businesses since 2007.

Booth # 1702

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Santander Bank

The vehicle financing you need. The experience you can count on. Easy application up to $500,000. Fast approvals and funding, often the same day. 30 years of financing experience.

Booth # 1323

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Talbert Manufacturing, Inc.

Talbert Manufacturing builds durable, high quality heavy haul trailers including lowbed, travel axle and specialty trailers for the towing industry.

Booth # 945

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TowMate

TowMate® introduces new wireless Trailer Light Controller for Enhanced Roadside Safety. A wireless control of stop, tail, and turn signals for trailers.

Booth # 3309

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Sepson USA

See Sepdurance Winches – known for reliable, dependable, safer pulling – and preview our newest line in Baltimore. Ask about easy retrofitting.

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Towbook Management Software

The most trusted towing software, period. Towbook serves towing and roadside companies of every size; try it for 30-days, free! www.towbook.com

Booth # 3212

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TowToolz

World class heavy-duty rigging & rescue equipment: SuperSling/Xtreme Kinetic rope/Spreader bar/Underwater lift bag.

Booth # 1341

Booth # 2816

OFFICIAL AT EXPO BEER STEIN

Custom Manufactured In Germany

Purchase the Official AT Expo Stein through advance-registration and pick it up at the show.

Purchase includes magazine subscription.

TOWED IN AMERICA T-SHIRT

Sold exclusively at the American Towman Merchandise store

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Trail King Industries

Trail King, the leading manufacturer of a complete line of trailers, designs, engineers, and manufactures for diverse markets, including construction, agriculture, transportation, waste & recycling, and specialized hauling.

Booth # 952

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TRAXERO

Maximize your business’ efficiency with TRAXERO’s towing software solutions. Come explore our business tools for the modern tower.

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Warn Industries

The Series G2 electric and hydraulic winches are more modular, high performance, and durable than any WARN industrial winch ever.

# 1403

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The

20K Sidepuller by Zacklift International sets a benchmark in towing and recovery with its innovative outrigger support system.

Booth # 238

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US FLEET TRACKING

GPS, GPS-Taillights, Telematics, Live-video, PTO-Tracking, Servapp, IFTA Reporting, PTT Radios, Driver ID, Remove Door Lock, Live Weather Input Control, Traffic Output Control, Ruting, Geo-Fencing, Speed Reporting

# 1432

Will-Burt Company

Night Scan light towers and powerful rechargeable LED lighting keeps you safe and efficient at night.

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Zip’s AW Direct

This versatile crossbar attachment kit provides heavy-duty tow operators the convenience and ability to tow a variety of trailers and bobtail semi tractors with their underreach.

Booth # 602

Booth # 1115

Booth

Booth # 350

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Zacklift International

Mantis

At a Glance

Exhibit Hall Entry..... First two advance registrants FREE before Nov. 18th ....... Adults $10 / Child (14 & under) FREE

Thursday, Nov. 21, 1 pm - 5 pm. Friday, Nov. 22, 11 am - 5 pm. Saturday, Nov. 23, 11 am - 5 pm

American Wrecker Pageant ................................................ $150/$200 ...................... ($125/$175 before Nov. 13)

Trucks are on display in the Convention Center Thursday, Nov. 21, 1 pm-5 pm Friday, Nov. 22, 11 am- 5 pm

Saturday, Nov. 23, 11 am – 5 pm. Awards ceremony begins at 4:30 pm on Saturday, Nov. 23.

Towman Hunt Skeet Shoot.................................................................................................................

Thursday, Nov. 21, 9 am-2 pm at Prince George’s Skeet & Trap Club.

Donnie Recovery Luncheon ................................................................................................................................. $75 / Child: $30

Thursday, Nov. 21, 12 pm - 2 pm at Morton’s Steakhouse.

Co-sponsored by Zip’s/AW Direct and B/A products along with American Towman and WreckMaster.

Captains of Industry Conference Dinner

Thursday, Nov. 21, 6 pm - 9 pm at McCormick & Schmick’s Seafood & Steaks.

Welcome Dinner Cruise/The Spirit of Baltimore ..................................................................................................

Thursday, Nov. 21, Boarding begins at 6:30 pm, departs at 7 pm and returns at 9:30 pm.

Miller Rocks! Bull & Pig Roast ..........................................................................................................FREE

Friday, Nov. 22, 7:30 pm at The Hard Rock Cafe

Calitri’s Cuba – VIP Cigar Smoker .............................................................................................................................................

Friday, Nov. 22, 9 pm at Luckie’s Tavern. Sponsored by American Towman Magazine.

Saturday Pie ..........................................................................................................................................FREE

Saturday, Nov. 23, 3:30 pm on the Exhibit Floor

Festival Night ........................................................................................................................

Saturday Nov. 23, 7 pm at Renaissance Hotel Grand Ballroom. Sponsored by American Towman Magazine.

Instructed by Bruce Campbell and Jeff Martin. Part I: Wednesday, Nov. 20, 8 am-12

Part II: Wednesday, Nov. 20, 1 pm-5 pm, Hands On; Part III: Thursday, Nov. 21, 8

by Shane Coleman and Robert Craddock. Thursday, Nov. 21, 8

Instructed by Nick Webb, WreckMaster. Saturday, Nov. 23, 8 am-10

Presented by Ron Myers, Pine Tree Towing Friday, Nov 22, 9 am – 12 pm

Presented by Ron Myers, Pine Tree Towing Saturday, Nov. 23, 8 am -11 am. It’s

Presented by Jim Saeli. Thursday, Nov 21, 8 am - 12

Unlocking Key Performance Indicators

How Do You Measure Success?

By Brian J. Riker

Would an operator attempt to recover a vehicle with no clue as to its weight or mechanical condition? Likely not, if the towman is a true professional. Following that same line of reasoning, why would a tow boss run a company blindly, that is without complete knowledge of its financial trends and overall employee satisfaction?

There are many ways to track the performance of a business, and each individual within it. Realistically, a tow manager should be swimming in useful data. Specifically, a KPI (Key Performance Indicator) measures the status of business operations, while KRA (Key Results Areas) holds team members accountable for their work performance.

To be more specific, KPIs show how a company measures up in terms of call volume, revenue, costs, profit, growth and so on, while KRAs outline who does what and how well they are doing it.

A great example of a KPI is revenueper-call, which basically sets the upper limit on how much a company can earn. One way to generate increased revenue per call is to have a specific KRAs for call-takers include up-selling a customer on additional services. This can include mobile repair services, or a long-distance tow to their preferred mechanic instead of

using a local shop. Basically, wherever a company can make the best return on the time invested.

Monitor performance on the previous examples by generating reports from dispatch or accounting software which provides detailed revenue per call, and then compare those numbers to the call taker/dispatch team that processed the call. Assess performance against others in the same role and previous company performance. After all, the money a towing company makes begins with,“Hello, how may I help you?” from the mouth of a call taker.

WHAT DO I MONITOR?

Depending on the exact structure of a business and its KPIs, each will look different than these generic descriptions, but they are the key areas in every business, even if the precise terminology varies.

While many tow managers focus solely on gross revenues, which is certainly important, it is critical to identify where that revenue is coming from, and what the return on investment is. Segment revenue into distinct streams such as retail, commercial, police, wholesale, emergency repair, scheduled repair, and so forth.

Each area of revenue should have a

Brian J. Riker is a thirdgeneration towman, with 30 years of experience in the ditch as a tow operator, and president of Fleet Compliance Solutions. He specializes in helping navigate the complex world of federal and state transportation regulatory compliance. He can be reached at brian.riker@ fleetcompliancesolutions.net

corresponding set of success or failure indications based on both the costs to provide the service, and to generate new business, along with risk exposure, and overall profitability of the revenue stream. While a basic tenet of business is “money-in minus money-out equals profit,” there is much more to consider. Risk exposure is often omitted from the equation because it is difficult to find the proper adjustment, but it is a very real part of any equation for success.

For example, consider the difference in risk when a mobile repair truck on the roadside changes a tire on a semi, compared with working in a relatively safe warehouse parking lot, or providing planned preventative maintenance services on a fleet of trailers. In the latter instance, the tech is much less likely to get injured or killed on the job, and the services are likely to be scheduled during a period of downtime, as opposed to an emergency rush at odd hours.

The roadside mobile service clearly has a higher “opportunity cost” (what you have to give up, or may have to give up, in order to do something else). In addition, it could also expose a tow company to extreme liability should there be an injury. This means success at mobile repairs looks very different in terms of ROI (Return on Investment), when considering roadside versus planned onsite services.

Perhaps a KPI could be call volume by the type of mobile repair service, so a tow manager knows where to focus business growth and marketing efforts in order to develop more favorable work for the company team. In addition, using this data can help to determine whether there should be a higher up-charge for emergency roadside work, compared with scheduled fleet maintenance services.

Using the above examples, identify different areas of towing operations, and then define what success looks like for each area. This baseline can then be used to analyze business ◀

performance during various time periods, such as last month, quarter, year, or whatever time period is needed.

Recognize that call volume is not always an indicator of success and develop different metrics that fit individual business segments. In this case, it’s better to track both revenue-per-call and margin-percall to ensure a tow company is not losing money when providing a specific service or only serving a specific set of customers. For instance, law-enforcement towing operations will have different KPIs than motor club services.

WHY MONITOR KPI?

Once each segment of the business has been effectively divided into groups with their own KPIs, establish defined KRAs, so everyone is aware of what success entails in their specific roles. Create a plan for how each of these segments work together for maximum operational efficiencies. Ideally, this is where a tow manager implements a highlevel program with KPIs for the entire organization.

Objectives such as growth by acquisition, buying land or a new facility, expanding service offerings, and more must be included in the business plan, timelines, and financial goals to achieve milestones. KPIs effectively monitor how well a company is staying on track to meet, or preferably exceed, established targets.

The central goal is to capture reliable data (sometimes in less obvious ways—note sidebar on “Hidden in Plain Sight”), and monitor it to measure how all the cumulative effects of small changes make big ripples in a business. Draw conclusions regarding how well current systems work, and project where company resources will be best spent in the future.

Risk exposure is often omitted… but it is a very real part of any equation for success.

BE REALISTIC

As with any goal or monitoring metric, it must be reasonable and attainable, or it will just lead to frustration. Ideally, it should include input from the tow team from the very beginning when developing and implementing KPIs and KRAs. This will help ensure everyone is working toward the same goal—business improvement—while defining business goals as measurable and achievable targets.

Being realistic often means taking smaller steps toward the end goal. For instance, if a tow company is handling only 50 calls per week, it is unrealistic to set a KPI of servicing 100 calls per week within 30 days. This will only lead to frustration, failure and even demoralize the tow team. Instead of doubling call service rates in a month, perhaps set a more achievable goal of 55 calls per week. Then, measure the call-takers’ conversion rate of incoming phone calls that end with a sale, compared to the calls that do not end with a sale.

Avoid setting too many KPIs for each segment. A handful of

precise performance metrics should provide all the data needed to make course corrections, as long as the KPI data is reliable and easy to obtain.

For towing companies, the best source of data will be dispatch software for incoming calls and call conversions, and telematics systems for driver performance and behaviors, along with a company’s customer complaint process.

Expand KPIs to include measuring things that are not

directly related to revenue, such as employee engagement, customer satisfaction, facility cleanliness, equipment, and so on. Each of these areas has an impact on the bottom line, even if an exact revenue number can’t be applied. These particular KPIs facilitate changes in company processes, designed for greater efficiency and/or a more professional appearance, which will naturally increase bottom-line numbers over time.

TAKING ACTION

Collecting data is useless without action. While developing internal KPIs, a tow manager should also be seeking industry-standard KPIs. Unfortunately, in the towing world, these are hard to come by given that there are few large companies that provide any type of public reporting. Alternatively, develop comparison metrics simply by talking to fellow tow bosses and establish corresponding reference material. Tow shows, trade associations, and industry events are a great places for this networking and comparison.

Also, Year-over-Year (YoY) comparisons demonstrate how a company measures up against itself. Examine how each service segment has evolved, or with multiple locations, take note of same-store sales. Or perhaps consider organizational growth as a whole, then overall numbers would be the focus. ◀

Tow managers that don’t utilize the information gleaned will fail to make improvements. Conversely, taking actions, even small ones, will undoubtedly make a difference. The entire reason for developing, monitoring, and taking action on KPIs and KRAs is to institute

Hidden in Plain Sight

Not all KPIs are found on dispatch software or financial spreadsheets. A tow manager can also employ other, less obvious means to track both company and staff performance. Referred to as “unobtrusive measures,” these involve gathering information without the knowledge or participation of the people being studied, so they don’t change their behavior and distort the results.

Unobtrusive measures for tow companies might include checking fuel consumption of tow trucks, items thrown away in a dumpster, and the amount of tow truck parts and rigging equipment

positive growth in a tow company. In other words, evaluate how well current processes are working— or not. Appraise the effect of any recent changes to determine if a firm should stay the present course, or change its heading for a more favorable direction.

being replaced. Average mpg across the fleet will indicate which operators are idling excessively, wasting time, or driving more aggressively. Tire and brake wear will reveal driving habits as well. Frequently worn-out winch lines may warrant additional operator training.

Social media postings on Facebook or Instagram might indicate employee satisfaction as well. Other unobtrusive measurements could be unsolicited customer requests and reviews on Yelp, and which drivers get requested specifically by repeat customers as a result of excellent service.

FOCUSING ON EMPLOYEE SATISFACTION

In the tow business world, there’s often a suck-it-up mentality; that is, overlooking personal wellbeing for the sake of getting the job done. While this approach may be necessary from time to time, it should not be the accepted norm. Towing is a career, even a good business, but it is unrealistic to expect an employee to be as personally involved or emotionally committed as a tow manager or company owner.

KRAs for the tow industry may include company expectations for call acceptance by drivers, out of route miles, average time per call, days worked, fuel efficiency, care of their equipment and similar items. Dispatchers and call-takers may have KRA goals related to the number of calls converted to sales, the average ticket price per call, the dwell time between answering calls and dispatching (or even how many rings before the call is answered).

While these are all measurable and actionable KRAs, realistic benchmarks are key. Consider the company’s current average, and make small corrections from this figure to give the team time to adjust. This will also allow for a tow manager to identify if there’s a need to invest in additional resources to help achieve these new goals. ◀

Keep in mind, a tow team will function at its highest levels when well rested, shown respect and compassion, and allowed time to have a life outside of the job. They don’t have the same level of personal investment into a company as the manager or owner— and they shouldn’t—so make sure to give them plenty of opportunities to have a life worth living. That way, they have a reason to work hard, and then go home to their families at the end of the shift and enjoy the fruits of their labor. KRAs that clearly capture the vision of success will go a long way in retaining the best quality tow team.

supplier scOOp

Ford Super Duty Developments

Winning out over two other competing pickups, Ford’s Super Duty earned top honors in the large heavy-duty segment of the 2024 J.D., Power U.S. APEAL Study, by beating out the Chevrolet Silverado HD lineup and the Ram 2500/3500. The APEAL study evaluates vehicles based on Automotive Performance, Execution and Layout, along with measuring owners’ emotional attachment and level of excitement by asking the owners of those pickup trucks to consider 37 different attributes.

In addition, the Super Duty won the 2024 North American Truck of the Year. “For the people, businesses, first responders and communities that build America, Super Duty is more than a truck,” noted Andrew Kernahan, Super Duty chief program engineer. It’s a tool they rely on to get the job done.”

In other Ford Super Duty news, the manufacturer plans to build this model at its Oakville Assembly Complex in Ontario Canada, starting in 2026 to meet increasing demand. Later in the decade, Oakville will begin producing the next-generation Super Duty, including an electrified version of the pickup. Oakville will be the sole initial

source of multi-energy Super Duty production.

Peterbilt Automated Transmissions for Medium-Duty Applications

Peterbilt announced the availability of PACCAR TX-12 automated transmissions with PACCAR PX-9 engines for the company’s medium-duty Models 548, 537, and 536. Both the standard PACCAR TX-12 and TX-12 PRO versions integrate with the PX-9 for efficient operation and superior drivability. Designed to be one of the most efficient on-highway transmissions, the TX-12 features light weight and robust construction. Combined with the ◀

PX-9 engine, it operates up to 1,250 lb/ft of torque with a maximum gross combination weight rating (GCWR) of 66,000 pounds for pick-up and delivery, and other tractor applications. The TX-12 PRO builds on the TX12 foundation with increased versatility and efficiency for more rugged applications. Operating with the PX-9 engine, the TX-12 PRO supports up to 1,250 lb/ft of torque and a maximum gross combination weight rating (GCWR) of 66,000 pounds, supporting vocational applications such as snowplows, cranes, bucket/boom trucks and more.

Source: peterbilt.com

Talbert on the Cutting Edge of Safety Features

Talbert Construction Equipment Co., now known as Talbert Manufacturing, was founded in 1938 by Austin Talbert for the construction machinery rental and heavyhaul transport in the Chicago area. Over the years, Talbert’s innovative trailer designs have played a significant role in creating safer transportation options for both oversized and heavy-duty equipment. Talbert’s goals have always been to increase trailer safety, durability and resale value.

One way Austin Talbert addressed unsafe working conditions around the time of the company’s inception was by creating a removable rear suspension

that enabled users to rest the trailer’s back end on the ground. Since they didn’t need to hoist equipment over the tires and axles, this feature eliminated the risk of tipping during loading and unloading.

Another innovation that Tal-

bert came up with was the removable gooseneck. First introduced in 1947, this technology revolutionized the heavy-haul trailer industry. The gooseneck today comes in both hydraulic and mechanical options to meet customer needs. The non-

ground bearing hydraulic detachable gooseneck trailers were first introduced in 1962, and increased safety throughout the loading and unloading process by offering ample clearance and stability. In 1970, Talbert Manufacturing raised the bar with the launch of a new, patented hydraulic design called the Hydroneck.

Today, one of Talbert Manufacturing’s best-selling options is the Traveling Axle Series. Operators in the towing and recovery industries have found Traveling Axle Trailers provide the ideal combination of features to help alleviate challenges, including lower load-deck heights, better load angles, powerful winches and more.

Talbert Manufacturing will be featuring a Traveling Axle Series trailer, alongside a Lowboy Trailer, at the American Towman Exposition in November. The company has been participating in the American Towman Exposition for more than 20 years, and is looking forward showing Talbert trailers can benefit the towing and recovery industry.

Source: talbertmfg.com

Compensating Towing and Storage Providers

The website www.eimpound.com is now is paying towing and storage providers $1 per towed VIN, as long as it has a match with the the company’s internal lien holder database. (Otherwise, payment is 10 cents per VIN if there is no match.)

In return, users receive lien holder and registered owner information from all 50 states instantly at no cost. There are now over 7,500 towing and storage users across North America using the service due to cost savings, efficiencies, and ease of use.

This remote, all-electronic process allows for no interruption in processing impounds, and identifying and notifying lien holders and owners electronically. By using this approach, the company stated that towing and storage companies will have a better chance of getting paid.

Source: eimpound.com

HONK’s New AI Service Plans Could Boost Towing Industry

HONK Technologies' recent launch of three service plans—HONK Core, HONK Enhanced, and HONK Enterprise—mark a significant advancement in the roadside assistance industry, potentially benefiting the towing sector. These AI-driven plans simplify decision-making for insurers, OEMs, and fleet managers by offering clear, customizable solutions that integrate seamlessly with existing services.

For the towing industry, this innovation translates to increased demand for reliable and efficient roadside assistance. “Our mission is to continue to redefine the roadside assistance industry through technology and innovation,” said HONK CEO Corey Brundage. “We don’t just talk about redefining roadside assistance; we have the technology to back it up.”

To learn more about HONK’s latest offerings and how they can benefit your organization, please visit www. honkforhelp.com.

Crew Recovers Vehicle, Connects with Victim's Family

A towing crew from Wild West Off-Road Recovery faced a challenging task when called to recover a vehicle at the bottom of a cliff along Thumb Butte Road in Prescott, Arizona. The vehicle, a small SUV named "Penelope" by its late owner Kristin Little, was driven off the road on August 16th. Team member Carl Girard said the recovery took two days, involving thousands of feet of cable and maneuvering around obstacles. On the second day, Girard contacted Ginger Little, the mother of Kristin Little, to invite the family to witness the recovery.

"It hit hard for us, especially when we found out the vehicle's name was Penelope," Girard shared. The crew grew emotionally connected to Kristin’s family, and when Penelope was finally recovered, they gave the family time with the car. While retrieving Kristin’s vehicle, the team discovered three others in the embankment. The investigation into the crash is ongoing.

Source: fox10phoenix.com

The Wild West Off-Road Recovery team successfully recovered this SUV from a cliffside.

Have your Police or Fire Chief nominate you for

THE ORDER OF TOWMAN

Should you feel you qualify, take this nomination form to your chief.

• For the past 15 years over 2,000 police and fire chiefs across the U.S. have nominated towing professionals for The Order of Towman, presented by American Towman Magazine in recognition of their supreme dedication to their communities and to the professionalism in their trade.

• No one knows better than chiefs how towers rise to the occasion to face challenges at incident scenes or support their departments.

• While American Towman Magazine mails nomination forms to chiefs nationwide, it may take more than one notice. As a Towing Professional, be recognized

Deadline: October 15th, 2024 for nominations. The ceremony presentation of the Cross of The Order will take place on November 22, 2024 at the American Towman Exposition

Second Hand Rose

A Gently Used, Pre-Loved Wrecker Finds a New Home

By Steve Temple

Danny Rubin of Interstate Northeast in Amsterdam, NY actually wanted this 2018 Jerr-Dan 50/60 rotator when it was new, but didn’t get it at the time, since he already had a 2016 model in his fleet. Earlier this year, though, “the one that got away” became available through a trade-in at Worldwide Equipment Sales, and he finally brought it home.

The drop-down axle is usually deployed when underway to distribute the weight of the rotator.

Danny Rubin personally applied the company logo on the door. There’s no company phone number painted on the Interstate’s bigger wreckers, as Danny would rather have potential customers contact him through his website so he can track inquiries.

TECHNICAL HIGHLIGHTS

Engine: Cummins X15 Performance Series, 605 hp with 18-speed transmission

Chassis: 2018 Peterbilt 567

Wrecker: 2018 Jerr-Dan HDR 60 with three winches; two 50,000 pounds on boom; 35,000 pounds on drag

Rear end: full locking, 54,000 pounds rating

Custom Features: Herd Bumper cow catcher

Graphics: company logo painted by Danny Rubin

Danny longed for this particular rotator for several reasons. One was its shorter wheelbase, a rare configuration that doesn’t have a tunnel box between the cab and the wrecker body. His service area in upstate New York has a lot of narrow, back-country roads, which requires better maneuverability.

In addition, many of Interstate’s tow jobs are what he calls “pick and swing” recoveries of tractor trailers that jackknife into a ditch, often due to slippery snowfall on rough rural roads. Fortunately, this type of rotator is designed for extreme stability on uneven surfaces, and won’t “float” an outrigger as long as the operator keeps it within the load chart. ◀

An axle strap secures frame forks for recovering frequent tractor trailer incidents.

As for the “cow catcher” from Herd Bumper on the front end, Danny added it for a couple good reasons. “We have a ton of deer,” he explains, referring to the frequent risk of truck strikes. “Noses are very expensive.”

Another benefit is when he handles transporting the numerous fire trucks that are built in his area. After pointing the Jerr-Dan’s boom forward, he can secure it to a pin on the bumper with a clevis hook or straps. This setup provides a counterweight to a heavy fire truck under tow.

Danny’s Jerr-Dan rotator is certainly up for the task. “It’s a tank,” he boasts, referring to its sturdy construction. “You don’t want to call a tow truck for a rotator.”

Just like the star of Funny Girl, while Danny may not be perfect, he’s the one who mans the wheel of this Second Hand Rose.

“I’m the only one that drives it,” he says. “It’s my baby!”

The cow catcher protects the nose from deer strikes that are common in the area.

The vivid amber lighting setup was installed at the factory by Jerr-Dan.

The orange tray catches dripping oil when a semi’s axle is removed.

Lifting an Industry

By Steven Calitri

Everyone coming to Baltimore is trying to lift up this industry. In their own ways, with their own expertise and dedication, towing professionals and exhibiting suppliers are coming to interact and make things happen to upgrade their businesses.

Seminar presenters will be there to impart ideas and practices designed to help tow bosses manage their operations more efficiently and earn greater profits. One seminar this November discusses using AI, and precisely where and how in your towing business.

Steve Calitri Editor-in-Chief scalitri@towman.com

The Academy, as always, is a treasure chest of towing’s brain trusts. David Saline of DRIVE will discuss company leadership. Eric Foquette will talk on the business aspect of owning a rotator. WreckMaster’s Casey Burrows and Bear Godfrey will be discussing Company Culture and removing bad habits from your towing operation. There are over 20 seminars over three days. Each one is designed to lift your company and raise this industry.

Exhibitors will be there to focus on one area of your towing business or another.

Wreckers are the essence of the towman’s soul. Inside the state-of-the-art Baltimore Convention Center, tow bosses will be able to scout the latest developments in the wreckers and carriers on the market. You will even be able to buy one right off the show floor! But the sight alone of the tools of the towing trade will lift your ambitions.

The Towman Monument will lift up your pride in your role in this unique trade. Mike Corbin will be there to sing songs about towman valor. Our publisher, Dennie Ortiz, will be there to relate the stories of bravery that will earn the American Towman Medal, the symbol that has lifted this industry across five decades. American Towman editors will be there to meet with you and get a greater understanding of the towman’s challenges, so we can lift you up with our pages each month.

AT Expo always draws the most professional tow business owners in our industry. Talking with them at the various events and on the show floor has been at the heart of the Exposition’s uplifting experience. The same goes with the people manning the exhibits. Tapping their expertise leads to revelations about new tactics and strategies.

The Exposition has lifted up an industry by bringing its members together to share their knowledge and experiences. For 35 years American Towman has uplifted your spirits by recognizing your greatness. It is the towing professional’s outstanding mettle that has made this Exposition the most unique in the world.

TRAA Pushes Back Against FTC "Junk Fee" Rule

The Towing and Recovery Association of America (TRAA) is actively opposing the Federal Trade Commission's (FTC) proposed “Junk Fee” Rule, which could impact the towing industry. Last week, a bipartisan group of lawmakers sent a letter to the FTC urging the agency to exempt the towing sector from the rule. The letter, led by Representatives Greg Stanton (D-AZ), Val Hoyle (D-OR), and Kat Cammack (R-FL), follows lobbying efforts by TRAA, including meetings during its Hill Day event and subsequent discussions. TRAA also utilized comments submitted by state associations in Oregon and Florida to the Federal Motor Carrier Safety Administration (FMCSA) regarding a Towing Fees Transparency Task Force. TRAA plans to continue its efforts to influence the FTC’s decision on the rule and other regulatory matters affecting the industry. In addition, Alyssa Ring, Director of Federal Government Affairs at Tremont Strategies Group, has drawn on her advocacy experience to support the towing industry against the FTC's proposed "Junk Fee" Rule.

Alyssa Ring uses her advocacy experience to support the towing industry.

Source: TRAA Newsletter

Towman Accused of Stealing Vehicles for Parts

A tower named Brian Chacon from Aurora, Colorado, is facing numerous felony charges after allegedly using his position as a tow truck driver to steal dozens of vehicles and sell them to salvage yards across the Denver metro area. The Douglas County Sheriff’s Office began investigating Chacon late last year after a detective linked a stolen vehicle case to a broader scheme

involving Eagle Wing Towing, the company where Chacon was employed.

Chacon is accused of illegally towing vehicles he had no right to impound and bypassing Eagle Wing Towing’s designated impound lot. Instead, both he and the company allegedly sold a total of 81 vehicles to U-Pull and Pay salvage yards in Denver, Aurora, and Littleton. Detectives confirmed that 48 of these vehicles were stolen.

The investigation revealed that many of the stolen vehicles had been dismantled for parts at chop-shops. Detectives were unable to locate the most recent or true owners of many of the vehicles, complicating efforts to return them to their rightful owners.

Chacon was arrested on August 11 by the Denver Police Department on behalf of the Douglas County Sheriff’s Office. He now faces 48 counts of second-degree motor vehicle theft, 37 counts of chop-shop activity, and 37 counts of forgery, all felonies.

Source: www.kktv.com

News flash

TRAA Pushes Back Against FTC "Junk Fee" Rule

The Towing and Recovery Association of America (TRAA) is actively opposing the Federal Trade Commission's (FTC) proposed “Junk Fee” Rule, which could impact the towing industry. Last week, a bipartisan group of lawmakers sent a letter to the FTC urging the agency to exempt the towing sector from the rule. The letter, led by Representatives Greg Stanton (D-AZ), Val Hoyle (D-OR), and Kat Cammack (RFL), follows lobbying efforts by TRAA, including meetings during its Hill Day event and subsequent discussions. TRAA also utilized comments submitted by state associations in Oregon and Florida to the Federal Motor Carrier Safety Administration (FMCSA) regarding a Towing Fees Transparency Task Force. TRAA plans to continue its efforts to influence the FTC’s decision on the rule and other regulatory matters affecting the industry. In addition, Alyssa Ring, Director of Federal Government Affairs at Tremont Strategies Group, has drawn on her advocacy experience to support the towing industry against the FTC's proposed "Junk Fee" Rule.

Source: TRAA Newsletter

Towman Accused of Stealing Vehicles for Parts

involving Eagle Wing Towing, the company where Chacon was employed.

Source: kktv.com

Detroit Cracks Down on Abandoned Vehicles

In a bid to clean up the city ahead of the 2024 NFL Draft, Detroit launched a campaign in April to remove aban-

doned vehicles from its streets. Over 5,000 cars were ticketed, but less than 800 were towed, as most owners moved them after being cited.

"We’re committed to cleaning up our neighborhoods," said Mayor Mike Duggan, who made vehicle blight a focus of his State of the City address.

Towed vehicles that remain unclaimed are auctioned off, often to scrapyards. At a July 12 auction, only 18 of 128 vehicles were sold, with a 2015 Jeep Grand Cherokee fetching the highest bid at $11,000.

"Never buy a car from here,” joked Tony Nastasi, a regular buyer for Ryan’s Auto Parts. You’ve got better odds at the casino.”

Revenue from these sales, totaling nearly $650,000 by mid-July, is sent to the state of Michigan for the vehicles' last registered owners to claim. The Detroit Police Department has yet to release full data on the crackdown.

Source: freep.com

Pickups, Vans, and SUV's Targeted for New Safety Regulations

Recent studies have found that large pickups, SUVs, and vans significantly contribute to the rise in pedestrian deaths due to their taller ride height and longer hoods, which create bigger blind spots. These vehicles are about 45% more likely to cause fatalities in pedestrian accidents. In response, the National Highway Traffic Safety Administration (NHTSA) has proposed a new rule to improve pedestrian safety, potentially affecting

Alyssa Ring uses her advocacy experience to support the towing industry.

CBS Denver reports a van was stolen and towed by Eagle Wing Towing.

Mayor Duggan's initiative targets vehicle blight of abandoned cars.

Large trucks face potential safety changes as NHTSA targets pedestrian protection standards.

vehicles like Ford trucks and SUVs.

The proposed rule would require passenger vehicles under 10,000 pounds, including trucks and SUVs, to be designed to reduce serious injuries in pedestrian crashes. It would establish test procedures simulating headto-hood impacts using human-like head forms to measure the risk of head injury.

NHTSA Deputy Administrator Sophie Shulman, highlighted the urgency, noting a 57% increase in pedestrian

fatalities from 2013 to 2022. To address this, Ford has explored solutions such as a bumper-mounted inflatable device and an external airbag system designed to protect pedestrians from impact and prevent them from being pulled underneath vehicles.

Source: www.fordauthority.com

Police Tap Tesla Cameras for Evidence

Tesla vehicles, equipped with numerous exterior cameras, are becoming a surprising tool for Oakland, California, police who are obtaining warrants for footage captured by the cars. The Sentry Mode feature, designed as an anti-theft measure, activates when movement

is detected, making Teslas a valuable source of potential evidence.

According to the San Francisco Chronicle, Oakland police have sought Tesla footage at least three times since July, sometimes leading to the cars being towed if owners can't be reached. Sergeant Ben Therriault of the Richmond Police Officers Association noted that police often request footage voluntarily but sometimes resort to a warrant and a tow. “A tow is the most drastic thing you could do,” he said.

Saira Hussain, an attorney with the Electronic Frontier Foundation, noted that: “When you have these cars on the roads constantly capturing information, the police can look to them as a resource.” This growing reliance on Tesla footage raises questions about privacy and third-party involvement in investigations.

Source: roadandtrack.com

Oakland police are using Tesla's Sentry Mode footage for investigations.

News flash

TRAA Pushes Back Against FTC "Junk Fee" Rule

Source: TRAA Newsletter

Towman Accused of Stealing Vehicles for Parts

where Chacon was employed.

Source: kktv.com

Detroit Cracks Down on Abandoned Vehicles

In a bid to clean up the city ahead of the 2024 NFL Draft, Detroit launched a campaign in April to remove abandoned vehicles from its streets. Over 5,000

cars were ticketed, but less than 800 were towed, as most owners moved them after being cited.

"We’re committed to cleaning up our neighborhoods," said Mayor Mike Duggan, who made vehicle blight a focus of his State of the City address.

"Never buy a car from here,” joked Tony Nastasi, a regular buyer for Ryan’s Auto Parts. You’ve got better odds at the casino.”

Source: freep.com

Pickups, Vans, and SUV's Targeted for New Safety Regulations

Alyssa Ring uses her advocacy experience to support the towing industry.

CBS Denver reports a van was stolen and towed by Eagle Wing Towing.

Mayor Duggan's initiative targets vehicle blight of abandoned cars.

Large trucks face potential safety changes as NHTSA targets pedestrian protection standards.

The proposed rule would require passenger vehicles under 10,000 pounds, including trucks and SUVs, to be designed to reduce serious injuries in pedestrian crashes. It would establish test procedures simulating head-to-hood impacts using human-like head forms to measure the risk of head injury.

NHTSA Deputy Administrator Sophie Shulman, highlighted the urgency, noting a 57% increase in pedestrian fatalities from 2013 to 2022. To address this, Ford has explored solutions such as a bumper-mounted inflatable device and an external airbag system designed to protect pedestrians from impact and prevent them from being pulled underneath vehicles.

Source: www.fordauthority.com

Police Tap Tesla Cameras for Evidence

Oakland police are using Tesla's Sentry Mode footage for investigations.

questions about privacy and third-party involvement in investigations.

Source: roadandtrack.com

Biden Administration Invests $62 Million in Hydrogen

The Biden administration has announced a $62 million investment to accelerate the development of the U.S. hydrogen industry, which is crucial for decarbonizing steel, cement, and heavy transportation sectors. Announced on August 30, the funding will support 20 projects across 15 states to advance hydrogen use in heavy-duty vehicles and port equipment and streamline the permitting process for hydrogen infrastructure.

A significant $40 million will be dedicated to creating a standardized hydrogen fueling station for trucks, a move that could greatly benefit tow companies. For tow operators, hydrogen fueling offers a promising alternative to traditional diesel, providing quick refueling times and longer driving ranges without harmful emissions. This shift can help tow companies reduce fuel costs and

maintenance needs while aligning with growing environmental regulations. Hydrogen, which can be produced from water using renewable energy, emits no greenhouse gases when used as a fuel. To make hydrogen more accessible, the administration aims to cut production costs by 80% to $1 per kilogram by 2030, addressing one of the key barriers to its widespread adoption.

Source: www.ttnews.com

States Expand CDL Training to Address Driver Shortages

States including Iowa, Texas, Nevada, and Kentucky are expanding commercial driver’s license (CDL) training programs to tackle local truck driver shortages. Iowa recently awarded $509,775 in federal grants to four community colleges to enhance CDL training. The largest grant went to Hawkeye Community College, while Des Moines Area Community College (DMACC) is building an 8,600-square-foot transportation institute to double its enrollment capacity. “Trained truck drivers are in extremely high demand, and our gradu-

ates are finding themselves more valued than ever,” said DMACC President Rob Denson.

Texas’ South Dallas Driving Academy (SDDA) is offering free CDL training to underserved communities, supported by donations from the Trucking Cares Foundation. SDDA President Von Minor highlighted the mission to overcome systemic barriers to driver’s license access. The free CDL training also benefits tow truck operators who need licenses to handle larger vehicles, enhancing their job prospects and helping fill local demand.

Nevada’s Western Nevada College and Kentucky’s Gateway Community & Technical College have also expanded their CDL training programs, with new evening classes and increased training days.

“This is a really exciting opportunity for individuals looking to break into the transportation industry,” said Gateway’s Workforce Solutions Director, Ressie Hall.

Source: www.ttnews.com

TRAA Pushes Back Against FTC "Junk Fee" Rule

Alyssa Ring uses her advocacy experience to support the towing industry.

ers sent a letter to the FTC urging the agency to exempt the towing sector from the rule. The letter, led by Representatives Greg Stanton (D-AZ), Val Hoyle (D-OR), and Kat Cammack (RFL), follows lobbying efforts by TRAA, including meetings during its Hill Day event and subsequent discussions. TRAA also utilized comments submitted by state associations in Oregon and Florida to the Federal Motor Carrier Safety Administration (FMCSA) regarding a Towing Fees Transparency Task Force. TRAA plans to continue its efforts to influence the FTC’s decision on the rule and other regulatory matters affecting the industry. In addition, Alyssa Ring, Director of Federal Government Affairs at Tremont Strategies Group, has drawn on her advocacy experience to support the towing industry against the FTC's proposed "Junk Fee" Rule.

Source: TRAA Newsletter