American Towman Magazine - December 2020 by dortiz-towman

The Road Calls

Resch on

EMPLOYEE

Manuals Synthetic

Rolled Over

Rope & Chain

2021 Product Showcase

Mixer TowIndustryWeek.com

DECEMBER 2020 AmericanTowman.com

$10

Contents

Cover Feature

Volume 44 Issue 12

December 2020

Upside Down Two Century Rotators and a 50-Ton Century Wrecker work together in uprighting an overturned mixer. by Jim “Buck” Sorrenti

Features

Hello Dollies

Departments 8

The Walkaround

News Share

Tow Manager

Tow Engineer

Tow Boss

Ad Index

Towman’s Market

My Baby

Lowdown

Adventures of A.T.

Riker reports on proper dolly use and maintenance. by Brian J. Riker

Product Showcase

Featuring products and services that will help your business in 2021.

December Deals Take a closer look here for end-of year savings.

6 • December 2020 | Towman.com

Product SHOWCASE

2021

DECEMBER

DEALS

2020

First on the scene since 1977

The Walkaround Goodbye 2020!

Dennie Ortiz Publisher

I think for the most part we would all agree that it is going to be a welcomed sight to see 2020 in the rearview mirror. This year has been full of unprecedented happenings changing the very nature of our culture and world. I am very thankful for the tower’s innate possession of a resilience to adversity. So as we make our way to end of this year and I walk you around this issue, please read on … as reading and learning always makes for a great escape! Hello Dolly! Or should I say hello dollies. Brian Riker leads us down the roadway on dolly usage; their usefulness and importance of their up-keep. He even suggests that in certain situations the dolly is a preferred choice for towing to that of a carrier. Always looking to the future in our Tow Engineer department, Terry Abejuela discusses the potential use of Synthetic chain in our industry as well the current advantages of synthetic rope. His conclusion is synthetic rope is safer than traditional wire rope. Drilling down on the importance of the implicit need for towing businesses to have written company policies in place, Randy Resch highlights the potential liability towers may face without one. He leads into this topic by describing an actual event in which a customer sustained critical injuries during a routine call and thereby the towing company was sued. While in the process of the court proceedings the focus fell on whether the towing company had in place a police and procedures manual. As Resch summizes “If you have no employee manual you are on the losing end of any lawsuit.” Is it just me or does there seem to be a disproportionate number of rolled-over cement mixers in the world? Whether you agree or not this challenging type of equipment always makes for an interesting recovery. Jim Sorrenti’s article showcases Pepe’s Towing out of California using their ingenuity and their heavy-duty equipment to upright a mixer on a difficult piece of terrain. If a tower knows one thing it is how to think outside the box. In our My Baby department we feature a very unique piece of equipment that was transformed by Missoula Montana’s Iron Horse Towing for use in many various applications. Be sure to take a look at this visually stunning and versatile rig. Even amidst these unsettled times December is not only the time for holiday shopping but also a time to find end-of-the-year deals. Check our special section that features a December Deals page where our advertisers promote special savings. While we make our way into next year our “2021 Product Showcase” is a must see for towing business owners to catch what some of the industry’s top suppliers are offering. We here at American Towman wish you all a very happy and healthy holiday season and please let us all wave goodbye and good riddance to 2020!

8 • December 2020 | Towman.com

Dennie Ortiz Steve Calitri Brendan Dooley Randall Resch Terry Abejuela Jim “Buck” Sorrenti David Kolman Bill Simmons Mark Lacek Brian Riker

Publisher Editor-In-Chief Editor Operations Editor Field Editor, West Field Editor, Northeast Chassis Editor Safety Editor Repo Run Editor Contributing Editor

Editorial Board Tommy Anderson Roy Carlson Debbie Collins Belinda Harris Bill Johnson Ron Mislan Kurt Wilson

Dallas, Texas Saint Paul, Minn. Las Vegas, Nev. Greensboro, N.C. South Hadley, Mass. Warren, N.J. Creve Coeur, Ill.

American Towman Staff Page Layout Artist Advertising Sales Mgr. Senior Account Exec. VP of Accounts Customer Service Subscription Manager Regional Advertising Sales iMarketing Manager ATTV Producer President

Gina Johnson Dennie Ortiz Ellen Rosengart Norma Calitri Henri Calitri Patrice Gesner Peggy Calabrese Ryan Oser Emily Oz Steve Calitri

American Towman Media Headquarters 2 Overlook Drive, Suite 5, Warwick, NY 10990 800-732-3869 or 845-986-4546

E-Mail: Publisher Editor-In-Chief AT’S Digital Edition AT’S Website AT’S Weekly ATTV

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All material published through American Towman Media (AT), to include American Towman Magazine, iTowman.com and TowIndustryWeek.com, including advertisements, editorials, articles and all other content is published in good faith. However, AT accepts no liability for any errors or omissions, and does not endorse any companies, products or services that appear. AT does not test or review products submitted for inclusion in its publications. AT does not accept responsibility for the accuracy of content, warranties or claims made or implied by its advertisers. The views expressed are the authors’ alone and do not necessarily reflect the views of AT. The act of mailing or delivering a letter, email or article to AT shall constitute permission to publish that letter or article or any portion thereof. AT reserves the right to edit any and all material submitted. No part of the magazine or websites may be reproduced without prior written consent of AT.

News Share Tower Assaulted with Knife

On November 8th a tow truck driver, in an attempt to retrieve his stolen tow truck at a mall in Everett, Washington, was assaulted by a man sitting behind the wheel, who swung a knife at him, nearly missing his throat, according to court reports. When the suspect swung the knife, the owner punched him in self-defense. The man fled the scene, but shortly after, an officer with a police dog found the man hiding inside a dumpster across the street. The man was arrested for firstdegree assault and possession of a stolen vehicle and booked into the county jail. Source: heraldnet.com

Towers Working OT in South Florida

During Tropical Storm Eta’s intense rains, Miami and Fort Lauderdale roadways and streets had become saturated with water, causing towers to work around the clock to rescue stranded drivers. Fort Lauderdale Mayor Dean Trantalis said there was no place for the water to drain as water levels had even risen in the canals. Tow trucks were seen going in and out of areas, removing cars that were left stranded in the middle of the roadway. One tow truck driver told a local news reporter that he had towed 17 vehicles by noon. “I’ve been to places where it’s more than 4 feet, 5 feet (of water),” said Max Rodriguez with South Florida Wreckers. “They think they can go through the puddles and it’s not safe.” Another tow truck driver, Anthony Perez with Master Tow, was just trying to help his fellow South Floridians. “It’s actually not about the business, we’re helping the community today,” he said. “We’re just helping everybody get out of here for free.” Source: local10.com

Lee’s Towing.

Vandalized

Wyoming Tow Company

Lee’s Towing of Wheatland, Wyoming was a target of vandalism when several of their tow trucks were shot up with bullets sometime after October 11 by an unknown shooter still at large. The incident was discovered by owner Jeremy Lange and his wife Tiffany when they took their trucks out on calls. In both instances, their motors seized up and needed to be towed back to the business. The bullets, found to have penetrated the engines and radiators, damaged three of their units - a 2015 F450, a 2019 35-ton Peterbilt, and a 2012 55-ton

Peterbilt. Their flatbed was also hit, but only sustained body damage. According to company owner Jeremy Lange, the damage could go up to somewhere around $1M. Lange said, “We moved our kids here because it was a small town. We thought that things like this wouldn’t happen in a small town.” Stauffer’s Towing from Salt Lake City loaned Lee’s Towing two heavy wreckers to help the company continue serving its customers. Source: pcrecordtimes.com

Bringing Awareness to the “Move Over” Law in Oklahoma

In Oklahoma, throughout the week of November 9-15, the Oklahoma Highway Patrol commemorated National Traffic Incident Response Awareness Week, bringing awareness to the “Move Over” Law (State Statute 47:11-314.) Troopers used the week to educate drivers during traffic stops and explain the importance of the “Move Over” law for the safety of law enforcement, emergency responders and motorist assists near the roadway. Officers were watching for those who failed to yield, slow down or move over for emergency vehicles on the shoulder with emergency lights activated. In addition, the Oklahoma Turnpike Authority and Oklahoma Department of Transportation had message boards

10 • December 2020 | Towman.com

Oklahoma highway troopers.

reminding drivers to slow down and move over for stationary emergency vehicles. Source: tulsaworld.com

News Share Tower Downed in Tennessee

Around 10 p.m. on Oct. 27, Robert Clayton, a tow truck driver with Monteagle Wrecker Service of Monteagle, Tn., lost his life as he was struck by an 18-wheeler on I-24, in Marion County, Tn. The Tennessee Highway Patrol said in a preliminary report that Clayton, who was working a AAA call, had just gotten into the vehicle after loading his tow truck and was beginning to pull out when he was hit by the semi-truck. Company office manager Christine Adair said, “He was a gentle soul. In the 15 years that he worked at Monteagle, he never raised his voice at anyone.” Criminal charges are pending against the driver of the truck who admitted that he was negligent in the accident. Source: wdef.com

Chicago Proposes Two Ordinances As a result of countless stories about the shady practices of Chicago towers and a hearing in early September, city Alderman Gilbert Villegas has acted to create two towing ordinances. At a hearing in early September, concerns about tower practices were brought up, including arriving on crash scenes before police and fire personnel, red light running and overcharging for storage fees, in some cases requiring large amounts of cash. One ordinance will give the city the ability to revoke a license for misbehavior. Villegas suggests that this will give tow companies less time to change their name, go out of business and then open up a business within days, which often happens under the current system. The second proposal by Villegas is a rotation ordinance for police tows and wrecks – a rotating system of which tow operator gets sent where and when. Source: chicago.cbslocal.com

“Light Up the Night”

For Two Montana Towers

To show solidarity over the deaths of two fallen towers, tow companies and first responders came out on Friday, October 30 in Helena, Mt., to “light up the night.” The Montana Tow Truck Association organized memorial events for Casie Allen and Nick Visser in eight cities across the state. In Helena, 11 tow companies brought their trucks to the Lewis and Clark County Fairgrounds, joined by firefighters, law enforcement and transportation workers from around the area. The two towers were working together on October 25, amidst icy conditions, when a pick-up truck struck them as they were trying to get a disabled vehicle out of a ditch. Jim Dusenberry, a member of the Montana Tow Truck Association board, said the goal of these memorials is to

Light Up the Night.

drive home the importance of “slowing down and moving over,” to be safe around service vehicles and emergency responders on the highway. Source: kxlh.com

Outcry over Baltimore Towing Reforms Some tow companies in Baltimore said that they felt blindsided by recent proposals by the city to reform the industry through the passage of an upcoming bill. These changes may include 11 new amendments. Charles Parrish, who manages Vision Wrecker Service, said he and others in the towing industry were never informed about the proposals until minutes before a city council committee was slated to vote on the measures. Other tow companies in the city of Baltimore expressing concern include Auto Barn, Frankford’s, Universal, Nell’s, Ted’s, Pollard’s and Mc-n-Mc Towing. Norman McCarthy of Mc-n-Mc said, “You are going to chase the good people out of the industry and you are going to be stuck with a bunch of thieves.” City councilman Ryan Dorsey, who drafted the legislation, defended the

12 • December 2020 | Towman.com

Charles Parish, Vision Wrecker Service.

proposals, writing “This bill requires a study of new dispatch methods that I believe could open the door for smaller businesses to become prime contractors to the city.” Parrish stated, “While we don’t have a problem with more tow companies , we do have a problem with how they plan to execute the dispatching through an Uber style dispatcher.” Source: foxbaltimore.com

Tow Manager

Proper Use and Maintenance of Dollies By Brian J Riker

Brian J. Riker is a third-generation towman, with 25 years of experience in the ditch as a tow operator, and president of Fleet Compliance Solutions. He specializes in helping navigate the complex world of federal and state transportation regulatory compliance. He can be reached at brian.riker@fleetcompliancesolutions.net

In certain situations the dolly is a preferred method for towing.

heel dollies are an overlooked piece of equipment on wreckers until they are needed. Most towers do not use their dollies often making their upkeep and inspection a low priority which can lead to a failure at a critical time resulting in serious damage, injury or even death. As with all other tools and equipment on your truck, dollies must be inspected daily and serviced as required to ensure they are safe to use when needed. As you conduct your daily walk around or pre-trip inspection you must inspect your dollies to make sure they are properly secured in their mounts, none of the components can come loose from the truck, the tires do not show signs of excessive wear and are properly inflated. You should also check the wheel bearing for excessive play by holding the dolly frame securely with one hand while attempting to wiggle the tire and wheel assembly side to side with the other hand. If you can feel any movement or a “popping” sensation your dollies should be serviced by a qualified professional as this indicates excessive play in the wheel bearing assembly that will lead to a catastrophic failure while in tow.

14 • December 2020 | Towman.com

When used properly dollies are a safe and efficient method of towing vehicles that would otherwise require a carrier or be damaged due to low ground clearance. With the increased popularity of lowered vehicles dollies are a must have tool for dealing with these heavily modified vehicles – often the better choice than using a carrier. It is important to read the owner’s manual for your exact make and model of dolly as they are not all the same regardless of their similar appearance and function. There are significant differences in the maintenance procedures, speed and weight ratings as well as the steps to load and unload different models and especially among different manufacturers. There are many things to consider when deciding to deploy dollies as an alternate to using a carrier. Since there are many differences between available products my suggestions contained in this article are for general guidance only, always follow the instructions for your specific make and model of dolly. Your first consideration should be the weight rating of your dolly as compared to the weight of the vehicle you wish to

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tow, keeping in mind which end of the vehicle is heavier and what level of access you have to the vehicle based on its position. Most light duty dollies have a weight rating between 3,040 and 4,280 pounds with the maximum capacity of the tires being the primary determining factor. Always make sure the end of the vehicle you intend to support with dolly wheels will not exceed the rating of your equipment. Whenever possible you should lift the heavy end of the vehicle in tow with your wrecker. Is the vehicle in a position that will allow adequate access to install the dollies and is the vehicle on a hard surface? In general dollies are only intended for use on-road, it is not advisable to use dollies off-road due to the uneven stress that will be placed on them. Can you install the dolly axles without placing yourself into harms way? This is especially important on highways where you must avoid stepping into the traffic lane to place an axle under a vehicle. Keep in mind the space required to use the lift bar to raise the dollies into transport position and where you would land should you slip and fall while raising the dollies. Once the decision to deploy dollies has been made you need to make sure the vehicle will not move unexpectedly. The best way to accomplish this is to secure one end to your wheel lift before beginning to install the dollies. Depending on the dolly manufacturer it is recommended that once secured to the wheel lift the vehicle be placed in neutral and the parking brake released to allow the vehicle’s wheels to rotate as the dollies are raised and reduce stress on the dolly assembly while in tow. As you remove your dollies from their mounts on the wrecker or carrier give them a quick inspection 16 • December 2020 | Towman.com

for missing, loose, cracked or damaged parts. Pay special attention to the locking and release mechanisms, tires and axle tubes. When you place the cross bars under the vehicle to be lifted adjust them so that they just protrude past the sidewall of the tires on the axle you are lifting. Keeping these tight reduces the flex (bow) of the dolly cross bar and improves the overall strength of the dolly assembly as well as reduces your overall width making driving safer.

specific position to install the wheel strap to work as an extra safety measure to prevent unintentional disengagement of the dolly axles. To strap or not to strap? This shouldn’t even be a question yet it is often the subject of debate among towers of all experience levels. The simple answer is yes, straps are a must. Every dolly manufacturer requires them in their operator’s manual and the Federal Motor Carrier Safety Regulations also require them as

When used properly dollies are a safe and efficient method of towing vehicles Next you would install the dolly cross bars into the dolly frame as per the operator’s manual, being sure to set any safety locking mechanism in place before attempting to lift the dolly wheel into place. This is a good time to triple check the locking and lifting mechanisms for damage. It is critical to install and use the swing-over or pry bar as recommended in the operator’s manual. Always hold the bar firmly with both hands and be sure you have solid footing before attempting to lift the dollies into transport position. A slip in this critical step can cause the bar to release rapidly and result in serious injury to your body, arms or face possibly even causing you to fall into traffic. Once the dollies are in transport or lifted position make sure the transport locks are engaged as per the operator’s manual. Some dollies have secondary locks that must be engaged, others have a

part of load securement. The regulations do not specify exactly how the vehicle must be secured, only that it must be secured with adequate tie downs installed either over the tires or to points on the vehicle and designed for such use by the manufacturer. Given that all dolly manufacturers provide specific instructions on the use of straps they are the only appropriate method to secure the dollied end of the vehicle into the dolly assembly. When selecting straps always use the design and type recommended by your dolly manufacturer. Here are some basic guidelines for selecting straps, hooks and ratchets for use with your dollies. Pick a working load limit equal to or greater than the maximum load rating of your dollies. Look for straps with built-in edge protection to reduce wear and extend the working life of the straps. Always stay with the hook design

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from the original equipment manufacturer to avoid stressing tiedown points. Your dollies will have specific attachment points for the straps that should always be used. It is not advised to use other points on the dolly assembly as they may not be rated for the stresses applied by the straps. Never modify the design of your dollies without consent of the manufacturer. Long distance or short haul only? The answer to this question depends upon the make and model of your dolly assembly. Among the two major manufacturers Collins shows an unlimited distance limit provided that the speed never exceeds 60 MPH while In The Ditch recommends only short distances at or below 50 MPH. With all dolly assemblies never exceed the tire speed and load ratings as they are the weakest link of the assembly. Always make sure the tires are

18 â&#x20AC;˘ December 2020 | Towman.com

properly inflated. Tire pressure is critical to load capacity. Keep in mind a tire is considered flat when it is just 20 PSI below the recommended inflation pressure. With all dollies you must avoid high speed potholes and slow to a crawl over railroad tracks to avoid damaging or dislodging the dollies. As with all equipment proper maintenance is a must. The most critical, and often overlooked, component on dollies is the wheel bearing assembly. Bearing freeplay should be checked daily and torque must be checked at least monthly, more often with more frequent usage. Depending on design the bearings may need to be disassembled to grease. Most newer bearing assemblies are equipped with some type of grease fitting system to allow an operator to easily pump grease into the bearing without disassembly. There

are many aftermarket upgrades available such as the Bearing Buddy which replaces the dust cap with a grease fitting. Cleaning your dolly assembly often will extend its life by reducing corrosion and abrasion caused by road grime. It will also allow for easier inspection helping you discover defects before they become critical. Pay attention to the springs and locking assemblies and always apply recommended lubrication after cleaning as per the operatorâ&#x20AC;&#x2122;s manual. In conclusion, dollies are a very useful tool to have available. When used properly they can safely support many towing operations beyond simply lifting a drive axle off the ground to prevent driveline damage. With some additional equipment dollies can even transport vehicles with missing wheels or damaged suspension.

Tow Engineer

Synthetic ropes are available in a variety of shapes, sizes and different types of construction.

The Skinny on Synthetic Rope & Chain By Terry Abejuela

Field Editor Terry Abejuela has 40-plus years of light-duty towing and recovery experience. He is also a light-duty Level 1 instructor for the California Tow Truck Association.

teel rope and chain have been a staple of the towing and recovery industry since the beginning but like most industries the tools and equipment we utilize are constantly evolving to meet our changing needs. Synthetics may not replace steel anytime in the near future but they do provide us with another tool to perform the job more effectively, efficiently and safely. There are many different types of synthetic fibers available so take a look at the characteristics of the fiber used in the synthetic winch rope or synthetic chain before deciding which to purchase. Different fibers may have different strengths, UV resistance, abrasion resistance, heat resistance, chemical resistance and weight. Dyneema seems to be the fiber of choice for synthetic winch line ropes and synthetic chain.

20 â&#x20AC;˘ December 2020 | Towman.com

SYNTHETIC ROPE

Synthetic ropes have many benefits including lightweight, strong, low stretch, no memory, floats on water, nonconductive, wonâ&#x20AC;&#x2122;t cause sparks, it is quiet, less potential for damage, is safer on hands and low recoil. If you conduct frequent water recoveries, a rope that floats is definitely a great benefit. Of course the hook on the end of the rope will sink in water. No memory means that the rope does not kink and can wind back on itsâ&#x20AC;&#x2122; self and not create permanent flat spots. The best benefit is that it is safer to use. Should the synthetic rope fail under load there is much less energy released when compared to steel rope. Because the rope is lightweight and soft there is less potential for injuries. There is a steel hook on the end of the rope so make sure to use a positive attachment winch line hook

and secure attachment point to avoid the potential for the hook to dislodge and cause injury or damage. Handling of the rope is easier because there are no broken wires that can cut through gloves and cause hand injuries and it is much easier to pull off the drum in free spool. Synthetic ropes are available in a variety of shapes, sizes and different types of construction. Just like steel ropes, synthetic ropes are often constructed to perform a specific task. Not all ropes will be intended for use as a winch rope. Make sure to choose a rope that is constructed and intended to do the job you want. There are ropes that are laid or braided, left or right hand lay, covered and even specially treated like plasma ropes. Before making the decision to replace the wire rope on your winch consult the winch manufacturer for their input. Winches, sheaves, snatch blocks and fairleads will need to be inspected

â&#x2014;&#x20AC;

Work the non-traffic side - Stay Safe!

AmericanTowman.com | December 2020 â&#x20AC;˘ 21

The rope should still be wrapped tight and evenly but if it is not it will not cause permanent damage.

and cleaned to remove any rough areas or sharp edges. The winch manufacturer should provide an approved method to attach the rope to the drum. Consult the synthetic rope manufacturer for the recommended installation guidelines. Some rope manufacturers recommend light tension when wrapping the first five wraps on the drum and then power wrapping the rest of the rope under loads close to or equal to the working load limit of the rope. When winching loads with a synthetic rope on the winch drum I recommend that you maintain a minimum of 10 wraps around the winch drum. Use protective sleeves to prevent abrasion damage and cuts to the fibers in the rope. Make sure the synthetic rope is 22 â&#x20AC;˘ December 2020 | Towman.com

sitting properly in any sheaves it runs through. If the rope runs over the edge of a sheave under a load it can be severed. Inspection and maintenance of synthetic rope is much different than that of steel rope. Synthetic rope does not require lubrication. The rope should still be wrapped tight and evenly but if it is not it will not cause permanent damage. Flat spots will disappear when the rope is under a load. The rope can be massaged by hand to bring the rope back to itâ&#x20AC;&#x2122;s normal shape. Dirt, sand, mud, small pebbles, and salt from use in salt water recoveries can cause abrasion damage to the rope. Keep the rope clean by washing it in a bucket of soapy water. Wash it a section at a time and leave the cleaned portion of the rope out of the bucket of dirty water to avoid dirt

Synthetic ropes have many benefits.

and debris being reinserted into the rope. Allow the rope to air dry before reinstalling it on your winch drum. Inspect the synthetic rope frequently looking for abrasion damage, cut strands, heat damage, chemical damage, or inconsistent diameter. Synthetic rope that has been used will show some normal wear and tear that does not reduce the working load limit. Many

synthetic rope manufacturers have literature available with pictures showing the difference between acceptable wear and tear and damage that must be repaired or the rope replaced. I recommend using the resources available from the rope manufacturer to help you maintain the integrity of the rope. Some damages can be repaired such as compression damage or a pulled strand. Compression damage can often be repaired by flexing or massaging the rope back to normal shape. A pulled strand can often be worked back into the rope by hand. Some damages, if affecting only a small portion of the rope, may be cut out of the rope and the rope respliced.

SYNTHETIC CHAIN

The latest synthetic fiber development to be introduced to the towing and recovery industry is synthetic chain. Synthetic chain links are made of 100 percent Dyneema fiber with 8 layers of webbing in a Mobius twist with stitching on each side. Synthetic chain has all the same benefits as synthetic rope. The most important benefits are the safety benefits of less recoil and potential for injury in the event of failure. It is intended to be used in lashing applications and is currently not intended for overhead lifting. I believe it is in the works to be approved for overhead lifting but may not be approved yet. I think one of the reasons it was not intended for overhead lifting is the design factor that was used. In a lashing application it has a

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Synthetic chain not approved for overhead lifting.

design factor of 2 to 1. A breaking strength of 20,000 pounds has a working load limit of 10,000 pounds. In the towing and recovery industry it is common to use a minimum of a 4 to 1 design factor, so a 20,000 pound breaking strength would be a 5,000 working load limit. Just like steel chain, twisting of the chain will affect the chains performance. A maximum of 0.5 turns per 3.28 feet is allowed. A clear open link in every third link indicates the chain has no twist.

24 â&#x20AC;˘ December 2020 | Towman.com

Synthetic chain has all the same safety benefits of synthetic rope.

Synthetic chain is designed to be maintenance free but must be kept clean to avoid damage to the fibers. According to the manufacturer the chain can be washed in an industrial washing machine. Some feel that cleaning in a washing machine may cause premature wear on the links so you could hand wash the chain in a bucket of soapy water. Synthetic chains should be frequently inspected for wear, tears, cuts, abrasion damage, damaged stitching, chemical or

heat damage. There should be no spreading of the layers. Synthetic fiber technology is constantly improving and in the near future there may be fibers available that are more resistant to heat, chemicals, abrasion and cutting making them even more beneficial for the towing and recovery industry. Even though synthetic fiber ropes and chains are more expensive than their steel counterparts, I think the safety benefits outweigh the cost.

Tow Boss

The Mechanics of PPM By Randall C. Resch

Operations Editor Randall C. Resch is a retired California police officer and veteran tow business owner, manager, consultant and trainer. He writes for TowIndustryWeek. com and American Towman, is a member of the International Towing & Recovery Hall of Fame and recipient of the Dave Jones Leadership Award. Email Randy at rreschran@gmail.com.

A policy and procedure manual (PPM) increases a company’s long-term stability, safety and well-being.

Author’s Note: This narrative is not legal advice but written as a basis of training only. Tow business owners should seek legal advice regarding the content of the company’s Policy and Procedure Manual.

tow company arrives at a private residence to transport an SUV to a mechanic’s shop. As the operator positioned his carrier, the customer reportedly (physically) pulled the vehicle from the garage. It rolled down the sloped driveway, snagged the customer’s arm and dragged him across the street. The incident resulted in catastrophic injuries after the vehicle pinned him against a neighbor’s house. During pre-court depositions, there was focus asking if the company had a policy and procedure manual, safety meetings, and, did the operator have formal industry training? The company’s owner allegedly stated he’d been in business seventeenyears, taught his drivers in-house and didn’t have a policy and procedure manual.

GOALS AND DIRECTION

Without rules guiding the proverbial ship, companies experience orchestrated chaos in day-to-day operations. There are

26 • December 2020 | Towman.com

some that provide employee’s direction as to what expectations are required by company management. Does your business have written rules to govern your employee’s actions? Exemplary service relates to best practices provided to customers served. It’s that catalyst that influences customers to choose your company for future service. Sometimes the best business advertising comes from satisfied repeat customers. Industry successes are realized when companies operate as a unified team inreaching goals written by its founders. The preferred document of choice is called a “Policy and Procedure Manual” (PPM) citing company guidelines, rules and regulations. PPM’s are directives that define day-to-day administrations, operations, and employee actions where behaviors, attitudes, and reputations are demonstrated, and deployed. Savvy tow owners agree that industry successes don’t always come from

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owning the newest fleet, sporting fancy paint schemes, or, having the lowest rates; they’ll tell you success lies mostly in the actions, abilities, and personalities of their employees. Fact: The wrong employee can produce catastrophic results; however, let’s agree that professional and motivated employees are crucial to business success.

SET THE RULES

A company’s PPM sets-the-tone and lends clarification to its goals, visions, work statements, ethics, and disciplinary actions. A PPM increases a company’s long-term stability, safety and well-being of its employees. In the company’s best interests and safe work environment; owners have responsibility in developing PPM’s to addresses its intentions, rules, and procedures while

28 • December 2020 | Towman.com

addressing the company’s platform and purpose. While PPM’s should categorize and identify topics, each category should reflect the best interests of the company and employee’s alike. Consider topic headings that identify, define, and describe the businesses; • Visions and operating principles • Missions and goal • Services and products • Safety and risk management • Job descriptions, tasks, work expectations • Employee administration (pay, vacation, benefits, annuity program(s), medical, etc.) • Exemplary performance / rewards • Disciplinary processes for unacceptable behaviors, ethics, non-compliance

• Base-line for continuous improvements, growth, long-term successes • Foundation to develop long-term relationships

THE RIGHT STUFF

PPM’s should never be “cookiecutter” design, but should fit the company’s personality. While PPM’s can be based on Internet templates, narrative should be specific to the businesses niche and tasks served. An all-inclusive manual includes topics typical to the towing and recovery industry as well as HR considerations in your state. Here are examples of industry specific topics: Equal Opportunity Statements: Equal opportunity statements are typically located in the manual’s opening pages. An EOS statement invites equal fairness to the workplace for all employees

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with regard to race, religion, color, sex, national origin, age, disability, handicap or veteran’s status. This policy affirms commitment to the principles of fair employment, illegal discrimination, and no reprisals or harassment against employees regardless of position or status. At Will Statement: Perhaps the most challenging sub-topic in the PPM explains where employees are generally hired “At Will”. Employees should understand they could be dismissed at the company’s will, with, or without cause; also allowing employees to equally terminate their employment. If your state allows “At Will termination” an “At Will Statement” should be signed by employees with a copy placed in their files. Job Descriptions: Identify duties (obviously, different tasks

Work the non-traffic side - Stay Safe!

for each position). Descriptions should include; tasks, pay rates, work hours, schedules, or, further details describing the position. A thoroughly written job-description is the company’s counter to employees bearing that “it’s not my job” mentality. Safety Mandates: Employees shall adhere to city, state, OSHA, and federal laws regardless of position. Issued Equipment: When companies issue uniforms, jackets, rain gear, invoice boxes, lockout tools, flashlights, PPE’s, etc., are they issued at no-cost? However, if the company purchases or rents equipment/clothing, are those items collected when employees leave the company? PPM’s should include itemized narrative of what’s issued, the turn-in process, and, whether or not employees pay for lost or

damaged equipment/clothing. Industry Specific Training: When positions require specific training, does the company deduct training costs from employee pay? Is training elective versus required by law? If OSHA requires a forklift operator’s certificate, does the company charge the employee for operator training? Can an employee pay for specific training on their own and have costs reimbursed? Can the company pay for initial training costs at no-cost to the employee, if, the employee remains for an agreed length of time? If the employee leaves prior to that time, can the company deduct training costs from their final pay? Is that type of deduction a contract that’s allowable by state law? Damages or Lost Monies: When operators damage vehicles, or, if monies are lost by office staff or operators, can the losses

AmericanTowman.com | December 2020 • 29

be deducted from the employee’s pay? Are damages or lost monies more of a performance issue and deductions can’t be taken? Dereliction to Duty: Where there’s need to dismiss problem employees for repeated violations, are they terminated for single or multiple violations? In the PPM’s performance category, a statement should include “Dereliction of Duty”; a clause that relates to poor performance and documented disciplinary actions. This area best describes employees who can’t or don’t live up to company

Right to Change Statement: PPM’s are “Living Documents.” As businesses grow and change, a Right to Change Statement defines the company’s sole right to make changes to operations, workpractices, guidelines, workforce, fleet, etc., without employee permission. Narrative should explain how notifications are distributed. Customer Service Statement: Reiterate your company’s commitment to quality and unparalleled customer service. This statement invites and encourages

Exemplary service relates to best practices provided to customers served. expectations. Take-Home Vehicles: Do positions require take-home tow trucks or other company vehicles? Who’s responsible for the vehicle’s up-keep, fuel, insurance, and security? Are employees considered on-call workers who are subject to commission or hourly pay? Can the vehicle be used for personal errands? The “Excessive Idle Policy”: What rule defines tow truck’s left to idle noting an unoccupied truck can lead to theft, wasted fuel, and noise complaints. Specify how long trucks can idle when parked. Accessibility to Management: Employees have a right to access management when there are issues involving work, family, or their personal lives, especially if it affects their abilities, ethics, and productivity. The PPM should explain how-to access management via the company’s Open Door Policy. 30 • December 2020 | Towman.com

employees to serve beyond-thenorm while making mention of award and or recognition. Suggestions & Comments: Invite employees to make suggestions, comments, and positive-gripes without fear of reprisal. Provide a suggestion box for employees to submit thoughts and ideas. Narrative should explain what happens to their submissions and what follow-up steps shall be taken.

BARK & BITE

PPM’s are sometimes confusing based on its narratives, but it’s better received when written with easy-to-read information that’s not threatening or intimidating. You’ll find employees respond better to directives that aren’t overbearing; allowing them to feel they won’t be unfairly dismissed if they accidentally slip-up during the

course of employment. While it’s easy to write policy highlighting the company’s nuts and bolts, over-bearing presentation causes employees to form negative attitudes towards management. Accordingly, employees are expected to comply with company regulations so to avoid an otherwise unsafe, free-forall like environment. Building non-threatening narrative is accomplished by including descriptive words and phrases like, welcome to the Varsity team, team-effort, positive performance, promotability, longterm employment, etc. Positive phrases are less aggressive than reminding employees that, “If ya’ screw up, yer’ gone.” Remember, guidelines are intended to direct while discipline is meant to counsel and mold employee behavior and actions. To threaten termination only produces negative behaviors.

I DIDN’T KNOW

It’s the employee’s responsibility to understand the manual’s contents. Just because employees are required to read and understand the company’s manual, chances are, few employees do so thoroughly. Encourage them to take it home and review it during the first two-weeks of employment, or, set time aside allowing them to read and question the manual during orientation. At week two’s end, schedule an informal meeting to answer questions or clarify wording. Ask if they understand the PPM’s contents and solicit a “Yes” or “No” response. I recommended you include an Employee Acknowledgement Statement when the employee indicates they have no questions and understand its contents. On their understanding, the employee signs and

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AmericanTowman.com | December 2020 â&#x20AC;¢ 31

dates the acknowledgment form. Provide them a copy of the signed statement placing the signed original in their file. The PPM should clearly identify the importance of the company’s rules, regulations, goals, practices, benefits, and overall expectations pertaining to their positions and the manner they serve the company. A signed, Acknowledge Statement, has sole purpose of avoiding the proverbial, “But, no one told me”, dialogue common to employee’s who are subsequently dismissed.

FINAL NOTE:

The contents of any manual are a waste if they don’t comply with state and federal employment laws. Notably, your company’s manual is that document to setthe-tone at an EDD hearing. While most administrative judges are sympathetic as to why an

32 • December 2020 | Towman.com

employee was dismissed or quit, by producing your legally correct, well-written, all-inclusive manual along with the employee’s file, that’s your best evidence to justify the employee’s dismissal. Remember, in all cases big and small, the Plaintiff’s attorney will aggressively pursue the company’s PPM and attack the operator’s training. While it’s safe to say, some rules are better than no rules; having no formal training in today’s legal environment can weigh heavily against tow companies for preventable actions. It’s recommended to have your company’s attorney review your manual to ensure its contents are inaccordance to state’s employment laws. And, as it regards your company’s vicarious liability, if you have no employee manual; you’re guaranteed to be on the losing-end of any lawsuit.

AD INDEX Akins Body & Carrier Sales.........................51 AmeriDeck.................................................47 Anchor Graphics........................................31 Atlanta Wrecker Sales................................53 Austin Insurance........................................21 AutoReturn.................................................45 Bolt On......................................................15 Captain Recovery............M 64, N, S 62, W 65 Chevron Commercial..................................48 Collins Dollies Mfg.....................................13 Crouch’s Wrecker & Equip. Sales................27 Custer Products.........................................48 Dual-Tech Wreckers & Carriers...................29 Dynamic Towing Equipment & Mfg.............33 East Coast Truck & Trailer................... N, S 59 Elizabeth Truck Center................................23 Enzo’s Cleaning Solutions......... M, N 61, S 64 Fayetteville Ford.........................................18 Ford Truck....................................................2 G. Stone Commerical.............................. N 62 Hino Trucks................................................68 Hydraulic Shop, Inc....................................31

34 • December 2020 | Towman.com

December 2020

Intek Leasing.............................................50 Isuzu Commercial Truck of America..............7 Jerr-Dan Corporation....................................3 Joy Ride....................................................49 Kalyn Siebert.............................................53 Kenworth of South Florida..........................34 Lanair........................................................52 Len Zermenos...........................................4,5 Lodar USA..................................................52 Lynch Truck Centers...................................35 Matheny Towing Equipment........................25 Matjack Jumbo Safelift..............................67 McMahon Truck Center..........................M 59 Metrocom..................................................32 Miller Industries...........................................9 Mobile Control Systems..............................52 New England Truckmaster.... M 61, N 60, S 63 North American Bancard............................17 Northeast Wrecker Sales........................ N 61 Pacific General Insurance.......................M 60 Peak Wrecker Sales...............................W 60 Performance Advantage Company..............19

Safety Vision..........................................W 62 Sea Crest Insurance Agency...................W 61 Select Truck & Equipment......................M 65 Sierra Pacific Insurance..........................W 65 Smyrna Truck & Cargo...............................28 Steck Mfg. Co............................................50 Talbert.......................................................49 The Calvin Fabrication Company................49 Towbook Management Software.................11 Tow Brokers Insurance Services....S 61, W 59 Tow Industries.......................................W 60 TowMate....................................................21 TowTruckLocator.com.............................M 60 Trail King Industries...................................32 Trucks for Sale................M 63, N, S 65, W 64 Utility Trailer Sales S.E. TX......................W 63 Valor Trailers..........................................W 63 West End Service.......................................24 Will-Burt Company.....................................47 Winches Inc...........................................W 61 Wrecker Warehouse...............................W 62

Product SHOWCASE 2021 We sell Chevron, Vulcan, and Century products on Ford, Ram, International, Peterbilt, Kenworth, and Hino chassis.

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Akins Body & Carrier Sales 770-867-9136 AkinsOnline.com

Anchor Graphics 972-422-4300

AmeriDeckProducts.com

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AtlantaWrecker.com

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Austin Insurance 270-444-6818 WreckerIns.com

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Bolt On Technology 610-890-3192 BoltOnTechnology.com

36 • December 2020 | Towman.com

Jerr-Dan’s #1 Sales Leader For Over 15 Years. We Carry All Brands of Trucks with Jerr-Dan Beds. We Specialize in Great Deals and Great Prices.

Atlanta Wrecker Sales 888-432-0097

AnchorGraphics.com

We provide our customers with great customer service and the best coverage possible at the most competitive rates.

The AmeriDeck™ In-Bed Hydraulic Lift System is the smart bolt-on solution to increase the versatility and utilization of your fullsize pick-up truck.

AmeriDeck™ 866-890-2311

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New from Anchor Graphics is just about any signage you need during the COVID-19 pandemic to keep employees and customers aware of social distancing requirements and more.

NextGear delivers game-changing digital inspection and customer communication tools to any shop, anywhere— with just a cell phone or tablet.

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Need stability during unstable times? AutoReturn is the answer. We are committed to helping towers increase business, manage operations more efficiently and deliver the best service.

AutoReturn 888-501-5385 AutoReturn.com

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Chevron Commercial 800-443-5778 ChevronCommercial.com

Your one stop shop for Chevron and Vulcan Car Carriers, wreckers & parts. We are the eye candy of the Industry!

Check out what these participating suppliers have to offer in the coming year Advertorial section includes participating display advertisers from this issue

Still the most advanced and used self-loading dolly! Collins Hi-Speed Dolly weighs less, lifts more, goes farther, works harder, and makes the job safer.

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With locations in Tennessee and Florida providing the full lineup of Miller Industries towing equipment. Our sales, service and parts teams are here for you!

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Crouch’s Wrecker & Equip. Sales 800-628-5212

Collins Dollies 800-332-9220 CollinsDollies.com

CrouchTowTrucks.com

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NEW in 2021, Custer Products is offering the WL54AW which is a 54-Watt Work Light / Amber Strobe Light Combo!

Dual-Tech Wreckers & Carriers 800-852-0345

Custer Products 330-354-0174

Dual-TechInc.com

CusterProducts.com

The Python has a reach of 82”, 25” of power/neg tilt 8,000 lb tow rating. Customers asked for a unit that lifts faster, higher & provides better weight transfer.

ge See sN ,S5

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Dynamic Tow Equipment & Mfg. 800-831-9299 DynamicTow.com

Elizabeth Truck Center 908-355-8800

ElizabethTruckCenter.com/tow-sales/ Work the non-traffic side - Stay Safe!

Shop Our Inventory of 50+ Wreckers on-the-lot. MPLs, Rollbacks, and Heavies.

East Coast Truck & Trailer Sales 800-490-2178 ECTTS.com

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2021 Freightliner M2 extended cab 240HP, Allison, exhaust brake, non-CDL, USB power supply, stainless cab steps, two aluminum fuel tanks, 21’ Century 12 Series.

Dual-Tech manufactures a full line of quality, low profile, towing and recovery equipment.

ge See S 6 M,N 4 61,

Karcher Walk-Behind Floor Scrubber: Economicallydesigned scrubber provides all the cleaning power to take on large jobs. Perfect for shops, retail environment, office, bathrooms and more.

Enzo’s Cleaning Solutions 419-502-0007 EnzosCleaning.com

AmericanTowman.com | December 2020 • 37

Full Line distributor of Dynamic and Dual-Tech products.

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Fayetteville Ford 404-569-4723

GeorgiaWreckerSales.com

G. Stone Commercial 802-388-9599 GStoneCommercial.com

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2021 Peterbilt 337 Jerr-Dan 22’x102” Wide 6 Ton Dual Angle Shark, Air Ride, Air Suspension, Automatic Trans., PX7 Engine.

Hydraulic Shop, Inc. 909-875-9336 HydraulicShopInc.com

Full line of Century and Kilar wreckers and rollbacks in stock. We also offer a great selection of used trucks. We take anything in trade!

Financing new and used tow trucks and equipment since 1986. Home of the original 10-Year Lease Financing program for rotators and heavy wreckers.

Intek Truck & Equipment Leasing 973-403-7788 IntekLeasing.com

Product SHOWCASE 2021

Isuzu is the number one selling LCF truck in America since 1986. Isuzu offers commercial trucks in classes 3-6, diesel and gas options and multiple wheelbases 10’ - 30’ long.

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Isuzu Commercial Truck of America, Inc. 866-441-9638

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Tow life is hard — financing it shouldn’t be. JDFS is your one stop shop when it comes to financing the equipment needed to run your business.

Jerr-Dan 800-926-9666 JerrDan.com

IsuzuCV.com

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Free up valuable space and maximize revenue. Join Joyride, the fastest growing online unclaimed vehicle auction platform and marketplace. Become an authorized Joyride seller today!

Pa See ge 53 The VersaMAXX™ and VersaMAXXEXT™ are designed to deliver coastto-coast versatility, performance and strength!

Joy Ride 800-405-2199 Joyride.autos/sell

38 • December 2020 | Towman.com

Kalyn Siebert 800-525-9689 KalynSiebert.com

Take your business to new heights at Kenworth of South Florida. Six locations, proud to be the region’s authorized dealer - Kenworth, Hino, Fuso, and Isuzu commercial trucks. We Ship Worldwide.

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Kenworth of South Florida 833-884-6739

Lanair Waste Oil Heaters 800-562-5504

KenworthSF.com

Lanair.com

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Best Diesel Rollback Value. 2020 C5500 Complete Rollback, 350HP Allison Auto, Hot Shift P.T.O. Tilt Hood, Bluetooth, 20’ Heavy Duty 15K lb. Steel Bed, and more!

Lanair Waste Oil Fired Heaters and Boilers provide alternatives to the disposal of used motor oil, lubricants, and fluids, by burning these products for heat.

Pa See ge 52 Lodar is the towing industry’s preferred wireless solution. Wirelessly control up to 10 hand levers on your air-powered wrecker.

Len Zermenos 330-323-5165

Lodar USA 888-685-6327

LenZermenos.com

LodarUSA.com

Product SHOWCASE 2021 Miller Industries and Talbert Trailers dealer. Lynch Chicago has a large inventory of light, medium and heavy wreckers and carriers available and on order.

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Lynch Truck Centers 708-233-1112 LynchChicago.com

Matheny Towing Equipment 844-MATHENY MathenyMotors.com

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Pa See ge 67 Matjack’s helmets and headsets are raising the bar for quality and affordability in safety equipment.

MatJack 317-359-3078 MatJack.com

An extensive selection of Miller Industries equipment and a family owned legacy of customer service. Come experience the Matheny difference.

McMahon Truck Centers Columbus 614-252-3111

Exclusive from MTC, Beautiful, aerodynamic Volvo VNR64300 teamed w/rugged Jerr-Dan 15 ton LPT perfect combination of driver friendly operation, best in class safety w/48” deck height.

MTCColumbus.com

Work the non-traffic side - Stay Safe!

AmericanTowman.com | December 2020 • 39

Connect your team with greater speed and efficiency using WAVE, a push-to-talk (PTT) service that has no boundaries.

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Metrocom NYC 212-532-7400 MetrocomRadio.com

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Our line of wireless hydraulic control is the easiest to install and operate and includes our Lifetime Warranty. American made and proud to serve the Towing community!

Mobile Control Systems 800-680-4455 MobileControlSystems.com

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Miller Industries News.MillerInd.com

The Century 12-Series LCG™ with Right Approach option brings a new approach to the tow industry. The patented LCG (Low Center of Gravity) carrier lowers the deck height 5”— 6” over conventional carriers and the patented Right Approach option improves load angle to 6˚ making the use of wood or ramps obsolete

Pa S N ges ee Your full service 60 M , S 61 towing equipment 63 , distributor for

light, medium and large carriers and wreckers. Call Chris day or night with any questions: 203-233-8700 (Cell)

New England Truckmaster 800-481-0501 NETruckmaster.com

Product SHOWCASE 2021

2021 KENWORTH T270, 26,00 lbs, 300HP, High Content, 24’ 16 Series Chevron Steel Diamond Plate Carrier, Galvanized Frame, Stationary Headboard, 12K Winch Remote, 2-Toolboxes, Xtra Key Slots, Stabilizer, Locking Diff Loaded.

Pa Se ge e M 60

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Northeast Wrecker Sales Sales: 518-573-8232 Parts & Service: 518-573-3663 NortheastWreckerSales.com

Pacific General Insurance Agency 800-888-0545

TowTruckInsuranceusa.com

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Offering a complete line of towing and recovery equipment from Miller Industries along with Trail-Eze Sliding Axle and RGN Bus Trailers.

Peak Wrecker Sales 210-661-4592 PeakWrecker.com

40 • December 2020 | Towman.com

Providing insurance for tow trucks, repair, salvage and repossession since 1977.

Performance Advantage Co. 888-514-0083 PACToolMounts.com

PAC’s positive locking brackets offer an extended line of mounting solutions to secure tools while still being easily accessible.

The Observer 4401 HVR comes fully loaded with built-in wireless and cellular networking capabilities, integrated GPS, and a built-in G-force sensor.

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Safety Vision 800-851-4764

SafetyVision.com/tow-recovery-trucks

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Sea Crest Insurance Agency 800-337-5900 SeaCrestInsurance.com

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2021 pete 337 Loaded. 300hp, Auto, AB/AR, 22.5 rubber, 1/4 Fenders, Alcoa’s, Jerr-Dan 22x102 xlp, 10k Winch, Key Slots, Removable Rails, Wireless Remote for Winch, 2 Boxes, 2 Baskets, Wk Lts, LED Bar.

Sea Crest Insurance Agency has been in business for over 30 years, providing service for companies all over Southern California!

Best in class tow insurance brokers. Established 2008. 12 years strong.

Select Truck & Equipment 573-886-7886 TowTrucksmo.com

Sierra Pacific Insurance Services 800-520-1641 SierraPacificAgency.com

Product SHOWCASE 2021 We are a Miller Distributor located in Milledgeville, Georgia specializing in sales, service and parts.

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Smyrna Truck & Cargo 844-444-1905 SmyrnaTruck.com

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Talbert Manufacturing’s 60CC/55SA-LD with a 60-ton rating in half the deck length has an 18” loaded deck height – two inches lower than competitive lowboys.

Talbert Manufacturing 800-348-5232 TalbertMfg.com

Work the non-traffic side - Stay Safe!

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4th Wheel Loader allows drivers to safely load & secure vehicles up to 5 tons with busted ball joints, lost or locked wheels on their roll back wreckers.

Steck Manufacturing Co. 937-222-0062 SteckMfg.com

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Introducing a multi-functional fabrication tool for auto and truck repair shops with over 6 functions and 6 uses. Pressing, Vice Clamping, Lifting, Bending/Spreading.

The Calvin Fabrication Co. 717-430-0033 PortablePowerPress.com

AmericanTowman.com | December 2020 • 41

The towing/ roadside industry’s leading cloudbased software! Manage police, PPI, insurance, private/ cash calls, and more! Mobile apps for iPhone/Android. Free 24/7/365 Support. 30-Day Free Trial!

Pa See ge 11

Towbook Management Software 810-320-5063 Towbook.com

Southern California’s most reputable tow truck dealership offering new tow trucks from medium to heavy duty, preowned recovery trucks and parts and services.

Pa Se g e W eS6 INSURANCE? 59 1,

PAYING TOO MUCH

FOR

Tow Brokers Insurance Services 888-254-2446 TowBrokers.com

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Tow Industries 323-660-4866

Paying too much for insurance? Contact us now for a free quote.

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Wireless tow lights, personal safety and Power-Link vehicle lighting. TowMate has the product to keep your crew safe! Lifetime Warranty and Made in the USA!

TowMate 800-680-4455

TowIndustries.com

TowMate.com

Product SHOWCASE 2021 Buying or selling a tow truck? Provide products/services to the tow truck industry? Have miscellaneous tow equipment around your shop/yard you’d like to turn into cash?

Pa Se ge e M 60

Towtrucklocator.com 702-333-3004 TowTruckLocator.com

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Cycling from transport to loading and back in just 61 seconds, the Trail King Sliding Axle is engineered for speed! FASTEST in the industry!

Trail King Industries 800-843-3324 TrailKing.com/tksa

Utility Trailer Sales Southeast Texas, Inc. is proud to be an authorized dealer for ALL Landoll products. 10 locations in Texas.

Pa Se ge e W 63

Valor Trailers offers various models of industry leading utility trailers built by the professional for the professional.

Utility Trailer 713-821-6300 UtilityTrailers.com

42 • December 2020 | Towman.com

Valor Trailers 208-810-4900 ValorTrailers.com

Product SHOWCASE 2021

2020 Pete 389XD, Cummins x15, 565HP, 18-speed, manual tri-axle Century 9055, 3-stage, 50 ton integrated wrecker coach low rider. Dual 50k winches, 180” body with 48” saddle box.

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West End Service 800-425-4455 WestEndService.com

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Will-Burt Company 330-684-4000 NightScan.com

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For nearly 40 years Winches Inc. has provided the highest level of sales and services. Contact us today for all your winch needs.

Winches Inc. 877-495-9721 WinchesInc.com

Night Scan HDT light towers and scene lighting keep you and your crew safe at night and can make you more money!

Brand New sleek rollbacks and wreckers! Located right outside of Dallas. We have all the tow accessories you can think of! Call us! Shipping available!

Wrecker Warehouse 214-814-1982 WreckerWarehouse.com

From All of Us at American Towman

Season’s Greetings Work the non-traffic side - Stay Safe!

AmericanTowman.com | December 2020 • 43

Bolt On Technology 610-890-3192 BoltOnTechnology.com SEE AD PAGE 15

Get any of our award-winning digital vehicle inspection and customer communication tools and pay no setup fees through 1/31/21.

Custer Products 330-354-0174 CusterProducts.com SEE AD PAGE 48

For the month of December, Custer Products is offering their LED 9-Watt rectangular work light (WL9RCT) buy 3 get 1 free!

Lanair Waste Oil Heaters 800-562-5504

202 0

DECEMBER DEALS Lanair.com

SEE AD PAGE 52

Mention this ad and receive an additional 5% off your order.

Peak Wrecker Sales 210-661-4592 PeakWrecker.com

SEE AD PAGE W 60

Len Zermenos 330-323-5165 LenZermenos.com

SEE AD PAGE 4, 5

*The Best complete Rollback Value On the Planet only $59,900* 2020 Ford F550 Godzilla V-8, 10sp Auto, More Horse, More Torque, Better Gas Mpg Heavy Duty 15k lb Steel Rollback Bed, & much more

15% off any additional parts/ accessories with purchase of remaining new Trail-Eze Bus Trailer or in-stock car carrier. Call Randy at 423-827-2901 and mention American Towman.

Smyrna Truck & Cargo 844-444-1905 SmyrnaTruck.com

SEE AD PAGE 28

East Coast Truck & Trailer Sales 757-490-2178 ECTTS.com

SEE AD PAGE N, S 59

Free Shipping to a Commerical Address on All Dolly Sets Parts.

MatJack 317-359-3078 MatJack.com

SEE AD PAGE 67

Special Pricing for Matjack Hurricane/Turbo Jumbo cushion sets. Call for details.

Elizabeth Truck Center 908-355-8800

ElizabethTruckCenter.com/tow-sales/ SEE AD PAGE 23

Save 15% Off ALL in-stock B/A ratchets and straps in December 2020 and January 2021. Take advantage of this great deal. Visit us or call!

SEE AD PAGE M, N 61, S 64

Portable Electrostatic Mist Sprayer FREE Camouflage hat with purchase; Disinfecting Mist Sprayer - Large spraying distance - battery operated effective for disinfecting and sanitizing - Use with Vital Oxide to kill Covid-19 44 • December 2020 | Towman.com

Towbook Management Software 810-320-5063 Towbook.com

SEE AD PAGE 11

Metrocom NYC 212-532-7400 MetrocomRadio.com SEE AD PAGE 32

Free shipping on equipment purchase during December. Use PROMOCODE: ATMDec

Enzo’s Cleaning Solutions 419-502-0007 EnzosCleaning.com

10% off all towing accessories throughout the month of December. Merry Christmas!

New England Truckmaster 800-481-0501 NETruckmaster.com

SEE AD PAGE M 61, N 60, S 63

72” Whelan 16 Head LED Light Bar - Regularly priced over $3000. Special NET Price: $2432.98

Exclusive American Towman special! Receive a 60-Day Towbook free trial when signing up at: www.towbook.com/signup/AT in the month of December.

Tow Brokers Insurance Services 888-254-2446 TowBrokers.com

SEE AD PAGE S 61, W 59

Get your Christmas gift early. $500 Visa gift card drawing! Contact Towbrokers Insurance for details.

UPSIDE DOWN Mixer Recovery by Jim “Buck” Sorrenti

46 • December 2020 | Towman.com

“Both of these trucks would lift and catch, while I positioned my 50-ton rotator at the bottom of the hill to use as the primary lift.”

Pepe’s Century 60-ton rotator, Century 50-ton rotator and Century 50-ton wrecker were used to upright this mixer.

othing quite like playing a game under the lights. That’s what a well established southern California tow company had to do to get this upside down mixer right side up.

At around 5:30pm on August 31, 2020 Pepe’s Towing Service was called to respond to an upside down mixer. Pepe’s owner, Jose Acosta responded in Truck #2, a 2001 Peterbilt 389 with a 2007 Century 1060 60-ton rotator along with his son Joshua “Josh” Acosta in Truck #1, a 2020 Peterbilt 389 with a Century 1050 50-ton rotator and operator Jose Jabanero arrived in Truck #3, a 2015 Peterbilt 388 with a Century 9055 50-ton wrecker. Josh informed, “We were called by the company who owns the mixer (they are my account). The incident took place in a job site by the 405 freeway in Westminster, CA. We used three trucks for this wreck. Our game plan was to back up the 60-ton rotator to the rear of the mixer and have the 50-ton wrecker backed up to the front of the mixer. Both of these trucks would lift and catch,

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AmericanTowman.com | December 2020 • 47

LITE-IT UP WITH

CUSTER PRODUCTS

www.custerproducts.com • 800-490-3158

48 • December 2020 | Towman.com

while I positioned my 50-ton rotator at the bottom of the hill to use as the primary lift.” The mixer flipped on a narrow path up a hill. There was severely limited room to park their trucks up top and they were not able to extend both their outriggers fully. The father and son team of Jose and Josh did the rigging. Josh explained, “I 4-parted the lines on the 50-ton rotator and attached them to the top of my WreckMaster wrinkle (50,000-pound WLL), then attached two 5/8-inch chains to the bottom of the wrinkle, which went over the bowl and back under to the frame.” They used the 50-ton rotator 100% for the heavy lifting, while the 60-ton rotator and 50-ton wrecker assisted in bringing it over while also catching it. Once upright, the 60-ton rotator had to lift the rear of the mixer and swing it back onto level ground to allow the mixer to be towed out.

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AmericanTowman.com | December 2020 â&#x20AC;¢ 49

The Century 50-ton wrecker was used to transport the mixer using the underlift. Operator Jose Jabanero secured it to this truck, ran

an airline, and carefully maneuvered the unit out of the narrow job site to tow back to the customer ’s yard about 20-miles away.

50 • December 2020 | Towman.com

About Pepe’s Towing Service Pepe’s Towing Service was established in March of 1978, by Jose and Delfina Acosta, with one tow truck converted from a standard Ford 350 pick-up truck. In the early days, Pepe’s Towing Service served the community of Los Angeles and quickly earned the reputation of providing prompt and honest service at a reasonable price. As the business grew, Jose Jr. and brother Manuel “Manny” followed in their father’s footsteps by taking an interest in the towing business. In March 1997, Jose Jr. and Manny became full-time employees bringing renewed energy and fresh ideas. In 1989, Lorenzo Navarro became part of the Pepe’s team and established himself as an integral part of the company. More than 40 years later, Pepe’s is still family owned and operated. Manny runs the Inland Empire offices and Jose Jr. runs the LA offices. Jose’s son Joshua “Josh” is the manager at their LA base of operations. Their specialty and primary focus is medium- and heavy-duty towing and recovery.

Supplier Scoop

MD Macks Rolling Out of Virginia

Mack Trucks’ all-new Mack® MD Series of medium-duty vehicles is now in full production at Mack’s new Roanoke Valley Operations (RVO) facility in the Roanoke Valley, Virginia. “Mack Trucks is very proud of the dedication of the RVO team, who worked tirelessly to begin full production amidst the challenges of COVID-19,” said Martin Weissburg, president of Mack Trucks. The Mack MD6, a Class 6 model, and the MD7, a Class 7 model, began rolling off the line Sept. 1 in preparation for delivery to dealers and customers. The Mack MD Series is an allnew model range built specifically for medium-duty applications. With the introduction of the MD6, which has a Gross Vehicle Weight Rating (GVWR) of 25,995 pounds, and the MD7, which has a GVWR of 33,000 pounds, Mack now offers a complete lineup of Class 6 to Class 8 vehicles. Both models are exempt from the 12 percent Federal Excise Tax (FET). The MD6 and MD7 models meet the needs of medium-duty trucking applications requiring dry van/refrigerated, stake/flatbed, dump and tank truck vocations. The MD6 model does not require a Commercial Driver’s License (CDL) to operate for non-hazardous payloads. Available in 4x2 configurations, the MD6 and MD7 models feature a sharp wheel cut for enhanced maneuverability for tough urban settings. The MD Series cab design features an industry-best bumperto-back-of-cab (BBC) measurement of 103 inches. Mack mimicked the bold styling of the cab, hood and grille of the Mack Anthem®, Mack’s highway model. The Mack MD Series will be supported by Mack’s extensive dealer network. Customers interested in the Mack MD Series can visit their local Mack dealer or www.macktrucks.com. 52 • December 2020 | Towman.com

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AmericanTowman.com | December 2020 â&#x20AC;¢ 53

Towman’s Market USED TRUCKS FOR SALE

• 2016 Freightliner M2, Chevron 30’ 4 car carrier • 2019 International MV607 SBA, Miller Century 2465 12 Ton • 2016 Dodge Ram 5500, Century 411 Body • 2020 Peterbilt 389, Century 5130 180CB • 2012 Utility Reefer • 2018 Dorsey Trailer • 2018 Ford E350 • 2012 International 4300 860-488-7100

hugh.schrowang@santander.us

For details, please contact Hugh J. Schrowang

To Advertise In Towman’s Market CALL

800-732-3869 Ellen Rosengart x 203 erosengart@towman.com

From All of Us at American Towman

Season’s Greetings 54 • December 2020 | Towman.com

Towman’s Market

Cycle friendly. Operator safe. Hauling made easy. With an Amerideck™, you can drive your motorcycle onto the platform, safely hoist your load into your pickup truck and drive away with ease. Authorized Dealer: Aumsville

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SPECIALTY VEHICLE U & EQUIPMENT FUNDING GROUP S Craig R. Nadolny E CNadolny@easternfunding.com D 2019 Hino 258ALP/ T 2018 Vulcan 21.5’ Gen 2 Bed R 2017 Ford F450/Vulcan 812 U 2018 Ford F550/Century 19’ Carrier C 2019 Freightliner/ K Chevron 30’ 4 Car Carrier S 646.723.6393

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AmericanTowman.com | December 2020 • 55

My Baby

Versatility This awesome rig is built to work extreme recoveries in the Big Sky country. by Jim “Buck” Sorrenti

Jim “Buck” Sorrenti, a longtime editor of American Towman, has been our field editor for the past 10 years. He is a freelance writer and photographer with more than 40 years of experience covering motorcycle, hot rod, truck and towing culture. He writes weekly for TowIndustryWeek.com.

ersatility: (noun) ability to adapt or be adapted to many different functions or activities. The above definition describes the unit featured here perfectly. In more than 40 years of writing about trucks and 20 plus years of writing My Baby features this is one of the most unique rigs I have ever covered. Plying his trade in the rugged Montana landscape, much like the Norberg’s do and my mentor, the legendary Frank Child (RIP) did in neighboring Wyoming, Scott Wolff, the owner of Iron Horse Towing based in

Unit recently updated with new paint job.

56 • December 2020 | Towman.com

Missoula, Montana, has a specialized fleet. Scott founded his company in 1995 and now has 15 employees. His extensive fleet consists of 22 trucks, which includes four heavies, two medium-duty, four light-duty, three carriers, three service trucks plus, as Scott stated, “A bunch of other stuff.” The “other stuff” includes three tractors, two Landolls, a bus trailer, a 45-ton crane, three Snowcats, one telehandler, two skidsteers, a light plant, an end dump trailer, two trailer dollies, four pickups, the list goes on... The incredible rig featured here is a one-of-akind specialty built recovery rig for extreme recoveries in an extreme environment. This is a 1996 Peterbilt 357 powered by a Cummins engine mated to an

This rig does both recovery and hauling, shown here with a Landoll.

18-speed transmission. It has a unique setup knuckleboom on its business end. Scott explained, “I didn’t build this unit. It came as a setup log truck right out of the woods when I got it from a friend of mine. We took all the logging rigging off, mounted a fifth wheel on it and the tail board for a pintle hook and did all the air and electrical ourselves. I also added wide base front tires, all new rims, a lift axle, herd bumper and all of the chrome stuff on it too.” The knuckleboom is a Barko log loader setup, which has a grab claw at the end of the boom. Scott informed, “Log loaders like this don’t have a working load limit per se. It’s got a chart like a typical crane would but it’s listed as a 20-ton. Of course that decreases as the radius increases and you reach out.” Barko Hydraulics, LLC headquartered in Superior, Wisconsin, known as “The King of the Forest,” has been building Work the non-traffic side - Stay Safe!

innovative quality equipment for the forestry and scrap industries since 1963. Their high-capacity knuckleboom loaders are engineered to meet the demanding needs of the forestry, scrap, utility, construction and industrial markets. Lo Life Custom Body Shop at Montana Peterbilt in Missoula, Montana did the paint job. Scott said, “I had it painted white to match the fleet and updated it a little bit. It took two weeks.” Like a Swiss Army Knife or a Leatherman this rig is a multi-

purpose multi-functional tool with a variety of capabilities. Along with its knuckleboom capabilities in recovery applications, the fifth wheel setup allows it to hook up to one of Scott’s Landolls and transport everything from heavy equipment and buses to wrecks all with this one unit. “This unit has performed many memorable jobs under many different conditions,” stated Scott, “Versatility is the most important attribute this unit brings to our business.”

Tech Highlights Chassis: 1996 Peterbilt 357 Engine: Cummins Trans: Eaton 18-Speed Special Equipment: Barko Hydraulics log loader Extras: Herd bumper Paint: Lo Life Custom Body Shop at Montana Peterbilt AmericanTowman.com | December 2020 • 57

Lowdown

Got Loose Dunnage? By John Borowski

Since 2015, John Borowski has been responsible for establishing, maintaining mutual understanding and cooperation within the towing industry and AutoReturn. With over 45 years of experience in the towing industry he is a well-known industry expert and trainer. John has held key positions for tow truck manufacturers. He was awarded the first “Towman of the Year” by American Towman magazine in 2005 and inducted in the Towing and Recovery Hall of Fame in 2001. He owned his own tow company for 19 years and was the largest municipal tower in the northeast.

Inside of the vehicle struck by grid which fell off the moving tow truck.

R Note: WPTV in Florida was sourced for photos and facts used in this article.

ealizing that we are nine months into this Covid-19 Pandemic, people are not as aware as they usually are, that of course includes our tow operators. There has definitely been an uptick of preventable accidents, however, not everyone is focused on the task they’re performing because of all of the daily distractions that we now have. Recently, in Del-Ray Beach, Florida a tower with a flatbed had his grid slide off the right rear tow bar and never knew it. The grid going down I-95 at about 70mph is an extremely dangerous thing as it weights 40 lbs. (It has a cost of about $400

58 • December 2020 | Towman.com

plus shipping). State Police and Highway Patrols across the nation are looking to clamp down on this problem called loose dunnage. According to the driver, Eduardo Medina, said only pieces of glass fell on him after the metal object busted through the windshield of his truck. Florida Highway Patrol believes the road debris fell off of a flatbed tow truck that was driving on Medina’s right side. Medina hit the brakes and stopped in the middle of the interstate, while the tow truck driver kept driving down the highway. Medina added that he is grateful no one was hurt.

◀

Operators need to understand the

serious nature of this issue.”

Outside look at the damaged caused by loosed dunnage.

North 60 • December 2020 | Towman.com

Let’s look closer at this topic. Anything coming off that truck on the roadway is not only the responsibility of the operator

◀

Work the non-traffic side - Stay Safe!

AmericanTowman.com | December 2020 â&#x20AC;˘ North 61

but ultimately the company owner. Had Eduardo not been as lucky as he was, he could have been killed. This can get very expensive. Grid $400.00, totaled car $30,000, loss of license? loss of job? loss of life? I know the memory of killing or injuring somebody is not something I could live with over shear laziness. There is a definite need to remind the operators about loose dunnage. All items on the outside of the truck should be secured. Brooms, shovels, chain, wooden blocks, etc. Anything and everything needs to be secured. Operators need to understand the serious nature of this issue. The issue with the wheel lift grid is that the grid on tow bars are made to slide in and out across the tow bar. The factory has a built lock that is spring loaded and locks before sliding off the end of the bar.

Anything coming off that truck on the roadway is not only the responsibility of the operator but ultimately the company owner. Where the problem occurs is that there is a locking bolt that stops it from sliding and simply should be snugged after every adjustment. Loaded or unloaded, drivers either forget or don’t understand that the grid can go to the edge of the bar if the built-in lock doesn’t function anymore (whether because dirt and grease build up or the spring clip is no longer reaching the holes to lock). If this happens, you are driving down the road with a 40 lb chunk of steel ready to fly away on the next corner or bump.

North 62 • December 2020 | Towman.com

Many towers who work the tow bar a lot realize the problem and usually run a bungee cord from grid to grid on the lock bolt in case they forget to snug the lock bolt. This is a quick and easy fix to an extremely dangerous problem. Some towers take and weld a small and short piece of chain to prevent the grid from reaching the end of the tow bar as it’s not like you remove them regularly. Take the time to discuss this at your next safety meeting. You could be saving someone’s life as well as the future of the company.

North 64 â&#x20AC;˘ December 2020 | Towman.com

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AmericanTowman.com | December 2020 â&#x20AC;˘ North 65

Anything and everything needs to be secured. Operators need to understand the serious nature of this issue. The issue with the wheel lift grid is that the grid on tow bars are made to slide in and out across the tow bar. The factory has a built lock that is spring loaded and locks

Operators need to understand the

serious nature of this issue.”

Outside look at the damaged caused by loosed dunnage.

Had Eduardo not been as lucky as he was, he could have been killed. This can get very expensive. Grid $400.00, totaled car $30,000, loss of license? loss of job? loss of life? I know the memory of killing or injuring somebody is not something I could live with over shear laziness.

Anything coming off that truck on the roadway is not only the responsibility of the operator but ultimately the company owner. Let’s look closer at this topic. Anything coming off that truck on the roadway is not only the responsibility of the operator but ultimately the company owner.

There is a definite need to remind the operators about loose dunnage. All items on the outside of the truck should be secured. Brooms, shovels, chain, wooden blocks, etc.

South 60 • December 2020 | Towman.com

before sliding off the end of the bar. Where the problem occurs is that there is a locking bolt that stops it from sliding and simply should be snugged after every adjustment. Loaded or unloaded, drivers either forget or don’t understand that the grid can go to the edge of the bar if the built-in lock doesn’t function anymore (whether because dirt and grease build up or the spring clip is no longer reaching the holes to lock). If this happens, you are driving down the road with a 40 lb chunk of steel ready to fly away on the next corner or bump. Many towers who work the tow bar a lot realize the problem and usually run a bungee cord from grid to grid on the lock bolt in case they forget to snug the lock bolt. This is a quick and easy fix to an extremely dangerous problem. Some towers take and weld a small and short piece of chain to prevent the grid from reaching the end of the tow bar as it’s not like you remove them regularly. Take the time to discuss this at your next safety meeting. You could be saving someone’s life as well as the future of the company.

Work the non-traffic side - Stay Safe!

AmericanTowman.com | December 2020 â&#x20AC;¢ South 63

South 64 â&#x20AC;¢ December 2020 | Towman.com

This is just one story as these occurrences are happening daily out there. It’s not only tow grids but many other things. How many times have you seen a mattress on the roadside? If a mattress is transported in a pickup and not properly secured, once the wind catches it, it’s gone. Let’s look closer at this topic. Anything coming off that truck on the roadway is not only the responsibility of the operator but ultimately the company owner. Had Eduardo not been as lucky as he was, he could have been killed. This can get very expensive. Grid $400.00, totaled car $30,000, loss of license? loss of job? loss of life? I know the memory of killing or injuring somebody is not something I could live with over shear laziness.

Anything coming

off that truck

on the roadway is not only the

responsibility of the operator

but ultimately the company owner. There is a definite need to remind the operators about loose dunnage. All items on the outside of the truck should be secured. Brooms, shovels, chain, wooden blocks, etc. Anything and everything needs to be secured. Operators need to understand the serious nature of this issue. The issue with the wheel lift grid is that the grid on tow bars are made to slide in and out across the tow bar. The factory has a built lock that is spring loaded and locks before sliding

◀

Midwest 60 • December 2020 | Towman.com

Work the non-traffic side - Stay Safe!

AmericanTowman.com | December 2020 â&#x20AC;˘ Midwest 61

off the end of the bar. Where the problem occurs is that there is a locking bolt that stops it from sliding and simply should be snugged after every adjustment.

Operators need to understand the

serious nature of this issue.”

Outside look at the damaged caused by loosed dunnage.

Midwest 62 • December 2020 | Towman.com

◀

you are driving down the road with a 40 lb chunk of steel ready to fly away on the next corner or bump. Many towers who work the tow bar a lot realize the problem and usually run a bungee cord from grid to grid on the lock bolt in case they forget to snug the lock bolt. This is a quick and easy fix to an extremely dangerous problem. Some towers take and weld a small and short piece of chain to prevent the grid from reaching the end of the tow bar as it’s not like you remove them regularly. Take the time to discuss this at your next safety meeting. You could be saving someone’s life as well as the future of the company.

Find us on Facebook Read more towing news at towman.com

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AmericanTowman.com | December 2020 • Midwest 65

◀

West 60 • December 2020 | Towman.com

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AmericanTowman.com | December 2020 â&#x20AC;˘ West 61

chain, wooden blocks, etc. Anything and everything needs to be secured. Operators need to understand the serious nature of this issue.

Operators need to understand the

serious nature of this issue.â&#x20AC;?

The issue with the wheel lift grid is that the grid on tow bars are made to slide in and out across the tow bar. The factory has a built lock that is spring loaded and locks before sliding off the end of the bar. Where the problem occurs is that there is a locking bolt that stops it from sliding and simply should be snugged after every adjustment.

West 62 â&#x20AC;˘ December 2020 | Towman.com

Loaded or unloaded, drivers either forget or don’t understand that the grid can go to the edge of the bar if the built-in lock doesn’t function anymore (whether because dirt and grease build up or the spring clip is no longer reaching the holes to lock). If this happens, you are driving down the road with a 40 lb chunk of steel ready to fly away on the next corner or bump. Many towers who work the tow bar a lot realize the problem and usually run a bungee cord from grid to grid on the lock bolt in case they forget to snug the lock bolt. This is a quick and easy fix to an extremely dangerous problem. Some towers take and weld a small and short piece of chain to prevent the grid from reaching the end of the tow bar as it’s not like you remove them regularly. Take the time to discuss this at your next safety meeting. You could be saving someone’s life as well as the future of the company.

Work the non-traffic side - Stay Safe!

AmericanTowman.com | December 2020 • West 63

Work the non-traffic side - Stay Safe!

AmericanTowman.com | December 2020 â&#x20AC;˘ West 65

Episode 192

CopyrightÂŠ2020 American Towman Magazine. Characters and stories are fictitious; no resemblance to real life characters is intended.

American Towman Magazine - December 2020

Articles inside

Adventures of A.T

Tow Boss

Lowdown

My Baby

Tow Manager

The Walkaround

News Share

Tow Engineer