by George Nitti
The Walkaround
Dennie Ortiz Publisher
Brain Food
A good way to ward off those winter woes is to get your mind motivated. A perfect solution is to immerse yourself in this issue, which is jam-packed with information to get your brain stimulated.
Let’s begin by directing you to the Expo Recap section that features engaging photos of the action that took place last November at the 35th annual American Towman Exposition. Through these images you will see the industry in its stride!
For those that made the trek to Baltimore, you may relive
this unique experience, and for those that were unable to attend, you can get a glimpse of what the world’s largest towing show has to offer. Take a gander at the thousands of tow bosses hustling and bustling on the exhibit floor as they weave their way through beautiful wreckers (both in supplier booths and in the Wrecker Pageant).
Whether you pay homage to your brethren being honored for heroism, community contributions and service excellence, or witness the great networking events such as Miller Rocks, overall AT Expo in Baltimore seeks to highlight the tenacity and professionalism of the men and women in towing. If the slogan wasn’t already taken, this would truly be the greatest show on earth!
Another highlight of the Expo were remarks given by our 2024 Towman of the Year, Geoff Nienstedt, during the Captains of Industry Dinner. Geoff’s words called attention to the critical importance of the Slow Down Move Over Laws and the safety issues our industry faces today.
On a more technical note, with the prevalence of electric vehicles on the roads today, this is an area in which safety cannot be overlooked. Paul Stephens, in his article, details the various hazards you may encounter and how to tackle them in order to avoid injury.
Tim Rudolph embodies the true spirit of An American Towman, the department in which he is featured. Speaking with Tim a few months ago, I quickly recognized that this unassuming and unabashedly proud man is a great example of the quintessential tower, and as you read his history I’m sure you will agree.
Getting paid for the services you provide can be challenging at the best of times. Recovery invoices can cause “sticker shock” to the receiving parties. Given the high price of equipment, employing properly trained operators, plus multiple other “hard” costs, the amount can be justified through careful explanation.
In our Letter to the Editor, one well-known towing business owner shares the particulars of his recent court case defending his recovery bill. Bob Fouquette details the battle he had to undertake to finally get paid by a major insurance company. The end result of this contest will very likely impact the ability of many towers to defend their own invoices.
We hope you enjoy the issue. Stay safe out there!
Steve Temple Editor
It’s a Tough Job—
But somebody’s got to do it! Lou Rawls sang these iconic words back in the 1980s, and they’re truer than ever for today’s towmen. Especially looking back at the challenges of severe winter weather noted in this issue’s News Share. What would snowbound motorists do without tow operators?
Or how about the cover feature? Who else but a skilled towman could do a recovery of a dangling semi?
While tow operators are not usually designated as first responders, they certainly provide essential services, often
at the risk of their very own lives in hazardous conditions. Note those mentioned in Paul Stephen’s EV Safety article, and Geoff Nienstedt’s address at the Captains of Industry dinner. As Geoff points out, even some law enforcement officers don’t realize the importance of the nation’s “Slow Down, Move Over” laws.
Given the invaluable services that towers provide, we honor them as heroes at AT Exposition’s Festival Night, as featured in this issue. Stirring words and vivid pictures help to convey the emotional gravity of this ceremony.
Of course, so many other towers don’t get acknowledged for their heroic efforts, but we still salute all the unsung heroes of this profession. And we feel privileged to tell their stories, such as in our series, “An American Towman.” Tim Rudolph’s lifetime of service-before-self exemplifies the stoic character of so many towmen.
Yes, it’s a tough—and dangerous—job, but towers are the ones who get it done.
itowman.com americantowman.com
Copyright ©2025 American Towman Magazine is published 12 times a year by American Towman Media, Inc.
Subscription: Single Copy: $10 1 yr: $60 – 2 yrs: $110 International: $75 & $140
of a competitors product or service.
News share
California Withdraws Diesel Truck Ban
The state of California withdrew its request for the waiver needed to implement its Advanced Clean Fleets (ACF) regulation. This halts an effort by California to overstep its constitutional and state statutory authority, which would have crippled interstate commerce by implementing harmful EV mandates on the trucking fleets that drive our nation’s economy.
CARB’s ACF regulation included a requirement that only zeroemission vehicles (ZEVs) may cross within California’s borders, regardless of where the vehicle was purchased or registered. By declaring one technology as the preferred solution of government, California would have kneecapped other potential solutions.
Vehicles covered by the regulation include everything from heavy-duty tractors with sleeper cabs to work trucks, pickup trucks, and light-duty package delivery vehicles. Interstate motor carriers and others whose trucks do not comply with the ACF regulation would be barred from operating within the nation’s largest singlestate economy.
“The law is clear that, without its waiver, California has no foundation upon which to implement this policy,” pointed out Mike Spagnola, President and CEO of SEMA (Specialty Equipment Market Association). “SEMA will continue our efforts to ensure the defeat of any shortsighted attempts to enact EV mandates, and instead champion a technology-neutral approach that rewards innovation, ingenuity, and practicality.”
This approach would include alternative-fuel innovations, replacing older engine technologies with newer, cleaner versions, and converting older internal combustion engine (ICE) vehicles to new electric or hydrogen-powered vehicles.
Source: sema.org
Indiana Tower Fears Fallout
from Driver Data Privacy Bill
Indiana’s Hix Wrecker Service is raising concerns over proposed legislation that would allow Indiana residents to opt out of the state selling their driver data.
Owner Gail
Neal says access to driver information is essential for the company to notify vehicle owners when their cars are towed, as required by law.
“When a car comes in, we use the Bureau of Motor Vehicles (BMV) portal to find the owner’s name and address,” Neal explained. “If we can’t notify them, vehicles will pile up. We’d be stuck with no way to get rid of them.”
The BMV sells driver data for $5 per search, generating an estimated $25 million in 2024 to fund salaries, leases, and technology upgrades. Critics, including Rep. Greg Porter, D-Indianapolis, argue residents should have the right to opt out.
“It’s their private information,” Porter said. “They deserve control over it.”
While the legislation aims to protect privacy, businesses like Hix Wrecker Service warn of operational disruptions. Neal insists the company uses the data responsibly and securely.
“We only use it to comply with the law,” Neal said. “This legislation could create chaos for our industry.”
Source: wrtv.com
Tow Operators Brave Dangerous Weather
A powerful winter storm swept through the Midwest, leaving treacherous conditions in its wake. The storm unleashed snow, sleet, and freezing rain, causing widespread disruptions and prompting states of emergency across affected regions.
Kansas bore the brunt of the storm, with heavy snow accumulating over four inches in just two hours. Blizzard conditions, lightning, and 35 mph wind gusts created hazardous travel. Numerous crashes occurred, including overturned vehicles as icy roads became impassable.
“The roads are pretty bad,” said Marcus Trimble, a tow truck operator in Kansas City. “We’re seeing a lot of semis jack-knifed and cars spun out. If you can stay home, do it. Even tow trucks are struggling to get around.”
Source: fox4kc.com
Proposed privacy legislation could disrupt towing operations.
A winter storm shut down several interstates.
Towers Share Survival Tips for Winter Season
For those in the towing industry, few stretches of road are as notorious as Wyoming’s I-80 during winter. Known as the “Snow Chi Minh Trail,” this highway is tough on drivers and towers responding to wrecks.
Mark Force, a heavy wrecker operator with I-80 Towing & Recovery, has seen nearly a decade’s worth of winter wrecks, from routine slide-offs to catastrophic 30-car pileups. He says the biggest challenge isn’t the weather—
it’s driver behavior. “Impatience causes the worst wrecks,” Force shared. “Slow down, don’t follow too close. Those two things would save a lot of lives—and make our jobs safer, too.”
Tony Pacheco, also with I-80 Towing & Recovery, underscores the dangers of speeding around snowplows. “I had one driver come up too fast, hit the brakes, and end up in a ditch. Plows are out there to keep roads safe, but drivers don’t always give them the space they need.”
For tower safety and preparation, Force advises keeping a full kit in the truck: blankets, water, and high-visibility markers to ensure safety while working roadside.
Source: cowboystatedaily.com
Illinois Sets New Rules for Towing Companies
Towing companies in Illinois face new requirements when dealing with stolen or hijacked vehicles, due to a law that took effect in the new year. Under the law, towing companies must notify vehicle owners within two business days of recovering a stolen vehicle. Notifications must be sent via certified mail with a return receipt. The law also ensures car owners can retrieve critical personal items, including medical devices, social security cards, and textbooks, before paying any towing or storage fees.
TRAA Leads Fight Against Speed Limiter Mandates
The Towing and Recovery Association of America (TRAA) is spearheading efforts against federal speed limiter proposals, citing safety and operational concerns for heavy vehicles. Alongside the Anti-Speed Limiter Coalition, TRAA recently sent a formal letter to President-elect Donald Trump’s transition team, urging the removal of the FMCSA-2022-0004-0001 Notice of Proposed Rulemaking from the Department of Transportation’s agenda.
The coalition argues that mandatory speed limiters on vehicles over 26,000 pounds could increase safety risks and disrupt operations for interstate commerce. To counter these proposals, TRAA is advocating for the reintroduction of the DRIVE Act in Congress.
If passed, the DRIVE Act would prohibit the Federal Motor Carrier Safety Administration (FMCSA) from requiring speed-limiting devices for large commercial vehicles. This proactive approach reflects TRAA’s commitment to protecting the interests and safety of the towing and transportation industries.
Source: TRAA Newsletter
Snowstorm Chaos on I-70 Corridor
A powerful snowstorm that blanketed Colorado’s mountain highways with nearly two feet of snow between Christmas and New Year’s led to widespread road closures, slide-outs, and a multi-vehicle pileup, according to state officials, as tow crews battled to keep roads clear.
The law also prohibits towing companies from charging storage fees for stolen vehicles reclaimed within the first seven days. This measure aims to address complaints of excessive fees and delayed notifications, such as a case where a
resident was charged $1,500 and denied access to hearing aids left in their car.
“Towing companies should act responsibly and fairly,” said Senator Bill Cunningham (D-Chicago), who sponsored the legislation. “This law ensures they can no longer exploit car owners or hold essential items hostage to maximize profits.”
Source: yahoo.com
“All of the incidents we were dealing with were fairly minor—small snow pulls, people spinning out, and a couple of minor accidents—until the wind picked up,” said Mountain Recovery owner Charlie Stubblefield. “The wind was so heavy no one could see at all.”
Crews, including Stubblefield’s team, faced additional challenges recovering vehicles, including a plow truck that slid 60 feet down an embankment. “We’re exhausted,” Stubblefield said. “We’ll be recuperating, not celebrating, this New Year’s Eve.”
Source: summitdaily.com
Towers faced significant challenges in a massive pile-up on Wyoming’s I-80.
Illinois law requires towers to notify owners of stolen vehicles and bans excessive fees.
road Tools
Stick it to Me
TowMate, a leading manufacturer of wireless tow lights, has unveiled the company’s latest innovation in towing safety and convenience: Electro-Cups (P/N: ECUP-PR). These rechargeable, self-monitoring suction cups are designed to securely attach to clean, smooth, non-magnetic surfaces, such as aluminum, glass, or fiberglass, and provide a versatile mounting solution for TowMate’s magnetic tow lights. With the growing use of non-magnetic materials in modern vehicles, Electro-Cups offer a reliable and hassle-free way to ensure proper light attachment, whatever the surface. Equipped with a powder-coated metal plate, they provide a stable base for magnetic tow lights to adhere to, while the advanced suction mechanism continuously monitors and maintains suction throughout use, ensuring optimal performance during towing operations.
Each pair of Electro-Cups comes with double USB-C charger for easy recharging, making them a sustainable and cost-effective solution. Simple and reliable, these units get the job done without any guesswork, eliminating the headaches of finding a secure way to attach lights to non-magnetic surfaces.
Sold in pairs, the Electro-Cups are priced at $99.99 retail.
Rack ‘em Up!
Prime Design, a Safe Fleet Brand based in Eagan, MN, announces the release of its next-generation ErgoRack, an ergonomic ladder rack solution built to improve safety and efficiency for vans, pickups, and other commercial vehicles. This updated version has a simplified design, easier installation, and reduced ladder height for improved accessibility.
ErgoRack’s new features include a re-designed rotation slide with a multi-position drop, along with a hex-stud rear driveshaft and a removable ratcheting wrench. This setup gives users of any vehicle height better access to their ladders, helping fleet managers address the height variability of vehicles and operators. The reduction of ladder reach-up height and user-defined handle positioning with the hex design promotes better ergonomics and helps avoid costly work injuries. This next-gen ErgoRack is available now via any authorized Prime Design distributor.
primedesign.net
Insulated Hand Tools
Preventing electrical shocks is a growing concern for tow operators, especially when working on EVs. Gray Tools now offers a full line of insulated hand tools. The assortment consists of more than 275 products, and each one goes through a lengthy, labor-intensive process to ensure maximum protection for an operator up to 1,000 VAC (Volts Alternating Current).
Gray’s insulated line includes ratchets, sockets, wrenches, screwdrivers, nut drivers, pliers, hex keys and hacksaws, as well as a selection of uncommon tools. Various styles and sizes, including SAE and metric, are available to meet a range of job-site requirements. Each tool features a dual-colored insulation that serves as a visual safety indicator. If the outer orange layer of insulation becomes damaged, an inner yellow layer alerts the user that the tool is no longer safe for use.
Gray’s rigorous multi-step insulation process is designed to meet or exceed ASTM F1505 standards for insulating adhesion, dielectric properties, flammability and durability. When the process is completed, each tool is charged with 10,000 volts of energy for 180 seconds to ensure its insulation resists potential electric shock.
High-Class Carrier
The basic concept of the Mobiframe Vehicle Solutions Sprinter is to provide an exceptional white-glove transport truck experience. Modeled from either a Mercedes 3500 or 4500 turbodiesel model, this carrier provides the flair of European styling on a 170-inch wheelbase cab and chassis setup. Handcrafted in Poland, the bed primarily uses an aluminum frame and structure platform, providing a relatively lightweight upfit that can handle as much as 6,450 lbs. Mobiframe offers either a complete turnkey vehicle or a color-matched install in Lancaster, Pennsylvania on a client-supplied cab and chassis.
Options include two aluminum deck surfaces, each providing an aggressive grip surface for positive traction for the vehicle and operator. The most popular deck surface for vehicle transport is a slotted design, which accommodates various features to secure a vehicles during transport. All options include a side rail and over-the-wheel/tire tie downs. Additionally, there’s an “inbed” floor compartment to stow two heavy-duty dollies specifically designed
for pulling a disabled vehicle onto the transporter. A 9,500-lb. winch mounted on a sliding track system allows proper alignment in coordination with an offset tow hook. Also included, is a set of “limiter” anti-roll, transverse bars, one up front to prevent damage when loading a customer vehicle, and the other to secure the rear tires.
Two different deck widths are available, and future models will include options to fully enclose the bed for a discreet service and additional protection from the elements. All options come with an overhead LED lightbar and platform lighting.
A 3.5-ton tow hitch is integrated into the rear bumper for trailer towing. Large cargo boxes on both sides provide abundant storage space for tie downs and rigging gear. Lastly, a rear airbag system allows the rear suspension to drop nearly seven inches for loading/ unloading of low-clearance vehicles. All transporters incorporate either a single or dual ramp system with a low, sixdegree approach angle.
haNds-oN Tech
Lock and Load
Handling a Self-Loading Tow Dolly
By Terry Abejuela
Field Editor Terry Abejuela has 40-plus years of light-duty towing and recovery experience. He is also a light-duty Level 1 instructor for the California Tow Truck Association.
The Greek philosopher Plato is credited with writing the famous words, “Our need will be the real creator” which eventually became, “Necessity is the mother of invention.” This expression is definitely true in the towing and recovery industry.
Prior to the invention of the self-loading tow dolly, tow operators used a single or dual axle dolly that required the casualty vehicle to be lifted in order to load it onto the assembled dolly. This was even more difficult when there was no possible way to lift up the end of the casualty that needed to be placed on the dolly.
With a self-loading dolly, though, just about any casualty vehicle, whatever its condition, could be lifted. As a result, the self-loading tow dolly has become a staple for most towing operations.
CHANGING NEEDS
Nonetheless, due to the popularity of car carriers in the industry, the tow dolly is now used less often than ever before. If a tow company has enough accurate
Before loading, do a visual check for any signs of damage or significant wear that would compromise safety.
information on the type of vehicle and nature of disablement, an operator can decide to respond with a car carrier to avoid using tow dollies. More and more automobiles are all-wheel-drive (AWD), four-wheel drive (4WD), and electric or hybrid vehicles, and their manufacturers require that all wheels are off the ground before safely transporting them. However, tow operators are not always provided enough accurate information for a service call, and may send a wheellift instead. In some situations, a car carrier may not be available, practical, or even the best solution. That’s when tow dollies come in handy.
To handle self-loading tow dollies safely, it is essential for tow operators to know how to inspect, maintain, and operate them correctly. The most common self-loading tow dollies used in the towing industry are the Collins Hi-Speed Dolly and the In The Ditch Dolly.
It’s highly recommended that operators review the dolly manufacturers’ operation manual and also receive formal training
The casualty vehicle must be secured to the tow dolly. A common method is to use a wheel-lift securement strap and ratchets.
on the safe use of the dolly. Most, if not all tow dolly manufacturers have operation manuals available on their websites. The manuals always include instructions on proper maintenance as well as notice that failure to maintain and/or operate the equipment in accordance with the operations manual may void the warranty on a new purchase.
INSPECTION AND MAINTENANCE
Following all manufacturer recommendations for inspection and maintenance is essential to maximizing the service and life of the equipment. The self-loading tow dollies must be visually inspected prior to each use to ensure they are in a safe and usable condition. This is just a quick, visual check for any signs of damage or significant wear that would compromise safety.
On a monthly basis, a more
thorough inspection must be completed. The monthly examination should include operating all components to ensure they are engaging correctly and rotating freely, and identifying excessive wear. Check the air pressure and condition of the tires. Spin the wheels and listen for any unusual noises. Try to wobble each wheel with no load to see if there is any play in the bearings. This inspection is a good time to lubricate the moving parts. Ensure that the lug nuts are tightened to the manufacturers recommended torque. These recommendations are for normal use. Rigorous use may require that the dolly is inspected more frequently.
conducted as well. This inspection should include close scrutiny of the dolly frames, spindles, axles, tires, hubs, valve stems, safety ratchet, safety locks, and wheel securement straps. Look for cracks, abrasion damage, loose or missing parts, and bent or distorted parts. Check the tires for irregular wear, cuts, cracks in the sidewall, or foreign objects in the tread. Make sure all zerk fittings and moving parts are lubricated.
PERSONAL SAFETY
A dolly frame with wheels can be quite heavy, so use proper lifting techniques when removing the dollies from a tow truck. There are several different options available for mounting the dolly frame that make it both easier and safer to load
A quarterly inspection must be
and unload from the tow truck. Dolly bunkers, fold-down compartments, and gas or hydraulic pistons that assist with the weight are some of the options available.
Keep others clear of your work area when loading a disabled vehicle onto the a tow dolly. Wear work gloves, safety glasses, and work shoes or boots with an OSHAapproved safety toe. Take extra care when working in wet or icy weather conditions to avoid losing grip on the pry bar, or losing your footing on wet or slippery surfaces.
With flat tire, first attach the wheel lift to the opposite end. Then place the front dolly axle in the lightest position on the dolly frame. Slightly lift and retract the wheel lift until the flat tire is on top of the front axle. This will provide space to adjust the rear dolly axle to the tightest position.
Dolly bunkers mounted under the wrecker body are a common storage option but expose the dolly to road grime and the elements.
Mounting dollies at the rear of the wrecker body provides better operator access.
In addition, check that all locking devices are employed to prevent accidental lowering of the tow dolly.
Most states have a law that a casualty vehicle on a tow dolly must be secured to the dolly during a tow. Without securement to the dolly, the casualty vehicle will only stay on the dolly due to gravity. Any bumps in the road, potholes, or hitting a curb could potentially pull the vehicle out of the dolly.
LOAD, SPEED AND DISTANCE RESTRICTIONS
Most tow dollies have load ratings between 3,000 and 4,200 lbs., depending on make, model, and tire size. Tire ratings must meet or exceed the dolly rating. Consequently, tires with a lower load rating will result in a reduced dolly load rating.
The maximum speed for towing on a self-loading tow dolly is between 50 and 65 mph, depending on the manufacturer, as well as wheel and tire size. The maximum distance for towing on a self-loading tow dolly is also dependent upon the manufacturer, and whether or not their dolly was intended as a prime mover or not. If the dolly is considered a prime mover, there are no restrictions on towing distance. If it is not considered a prime mover, it may only be appropriate to tow short distances.
OPERATION TIPS
When using the pry bar to raise or lower the self-loading tow dolly, use both hands and be sure to keep your body clear of the path of the pry bar’s arc. If possible, operators should pull the pry bar towards them so if their grip slips, the pry bar moves away from them. If your dolly is equipped with a safety ratchet system, ensure that it’s engaged when both raising the tow dolly and during the towing.
The towing device should be attached to one end of the casualty vehicle prior to loading the other end on the tow dolly. Attach the towing device, but keep it lowered near the ground as raising the vehicle will transfer weight to the end of the vehicle being placed onto the dolly, requiring the operator to raise more weight.
Put the transmission in Neutral before raising the tow dolly. Leaving
the casualty vehicle in Park may cause damage to an automatic transmission parking pawl, as the drive axle wheel in the tow dolly may rotate when raising the dolly, or when traversing in and out of dips such as driveways.
Placing the tow dolly on an axle with flat tires requires a little more work. The dolly axles must be adjusted to the tightest position to raise the flat tire sufficiently to avoid dragging it on the ground. The vehicle must be raised so the axles can also be adjusted to the tightest position.
An easier technique is to let the wheel lift do the work. Place the front axle of the dolly in the tightest position on the dolly frame, forward of the casualty wheel. Slightly raise the casualty vehicle with the wheel lift, and then retract the wheel lift until the casualty vehicle wheel is on top of the front dolly axle. This will provide space on the rear side to adjust the rear dolly axle in the tightest position on the rear.
The wheel lift can now be extended until the casualty wheel is centered in the tow dolly and normal raising procedures can be followed. When using this method to load the casualty vehicle, a reverse of this same process will most likely need to be followed in order to remove the axles after the tow.
When used properly, selfloading tow dollies are an essential tool on a wheel-lift or traditional tow sling for safe towing of casualty vehicles that may otherwise require a car carrier. However, be certain that you are familiar with the proper inspection, maintenance and operational procedures when employing a self-loading tow dolly. Which, as Plato might have said, is a good philosophy to follow.
With both hands on the pry bar, pull it toward the operator. If an operator loses grip and lets go of the bar, it will move away instead of toward him.
By lifting only one end of the dolly, and allowing the other end to roll on the ground, it can be wheeled into place instead of carried.
TowmaN safeTy
Attaining New Heights—Carefully
High-Reach Equipment Handling
By Randall C. Resch
Operations Editor Randall C. Resch is a retired California police officer, former tow business owner. As consultant and trainer, he authored and teaches tow truck operator safety courses approved by the California Highway Patrol. For 55 years, he has been involved in the towing and recovery industry. In 28 years, Randy has contributed more than 760 safety-focused articles for American Towman Magazine, and is a frequent seminar presenter and Wrecker Pageant judge at AT events. In 2014, he was inducted to the International Towing and Recovery Industry Hall of Fame. Email: rreschran@gmail.com
Loading a high-reach lift onto a semi-trailer is not without some risks. Recently, a newbie tower miscalculated the width of a highreach lift and while attempting to drive it onto the trailer bed, steered it right over the trailer’s side rail. The operator’s failure to recognize that the machine wasn’t centered resulted in a slow roll just off the semi-trailer’s deck. The lift landed passenger-side down, so fortunately the tow operator wasn’t hurt, but his miscalculation caused expensive damages and nearly cost the company a very lucrative account.
This dodgy experience illustrates the overall intent of this article: The proper techniques to employ when loading highreach machines onto commercial low-boy trailers designed for heavy transport.
DIFFERENT NAMES, SIMILAR HAZARDS
Typical to construction and industrial sites, tall-tire machines have a variety of names, including telehandler, Skyfork, high-reach lift, or articulating boom lift.
This high-reach lift became a tippedover casualty due to a preventable operator error.
Smaller platform lifts are referred to as a man lift or Ultra Boom. If 4x4 equipped, they’re likely called a rough terrain reach. The largest machines weigh 10,000 pounds, with booms extending to heights that are nearly five stories tall.
Given their lofty design configurations, there’s always the potential of tipping over, and operator mistakes can result in costly damage, injury, or even fatality. When operating and transporting these machines, operators must fully understand the controls and safety features, including proper load techniques specific to each type. When tip-overs occur, it’s not usually the trailer’s fault.
Loading machinery in this class demands depth perception, control finesse, and attention to detail. Depending on the type of machine, they are usually driven from inside the cab, with the boom operated at the driver’s station using levers or a joystick. Some models operate similar to industrial forklifts and don’t have side-to-side capability, but have a straight-stick design.
OVER IT GOES
High-reaches are prone to tip over for several reasons including imbalance, boom over-extension, side loading, overloaded, or reckless driving on rough terrain. Like forklifts, if a machine topples, operators could likely be injured or killed should they jump beyond its protective cage (if so equipped).
High-reach lifts, aerial lifts and high-reach platforms are operated while standing on top of boommounted or scissor-lift platforms. The operator, and sometimes helpers, stand within the platform’s cage, which is specifically designed to keep workers protected and prevent accidental falls.
With extra-long extension and height being this machine’s most popular features, it’s equipped with multi-stage booms and can lift workers to dizzying heights. Since the operator stands atop the machine’s platform, avoiding an operator fall
from a highly elevated position is a primary safety consideration.
Common hazards posted by the machine’s operation are addressed in training that emphasizes safe operating techniques. Topics typically include pre-operational inspections, reach stability, handling characteristics, lifting and moving loads safely, avoiding tip-overs, and traveling irregular surfaces.
Also included are safe driving techniques, preventing injuries to pedestrians, proper lifting of personnel, parking maneuvers, and working around trailers or railcars.
IT’S THE LAW
Specific laws pertain to safe operation, loading, and transport, all of which operators must be thoroughly familiar. Beginning with basic operations, the FMCSA (Federal Motor Carrier Safety Administration), regulates transporting heavy equipment. Per the FMCSA’s Title 49,
Section, 393.130, Subsections a through c, (1), states that “…heavy equipment or machinery with crawler tracks or wheels must be restrained against movement in the lateral, forward, rearward, and vertical direction using a minimum of four tie-downs.” (For additional guidelines, note sidebar on “Best Practices.”)
LOOKING TO DIVERSIFY?
Transporting equipment and specialty vehicles can be a lucrative side niche for tow companies, whether to construction sites, recovery scenes, or even stormravaged areas. Since the towing industry tends to be cyclical, companies might consider getting into equipment hauling services that don’t require special CDLs when towers operate 26,000-pound (or less GVWR) trucks. Search online for approved training specific to product, vehicle, and machinery transportation services. ◀
Best Practices
Compliance with proper securement described in 393.130, includes the following.
-Required Training: Get training from recognized entities on startup, transport, and tie-down safety for equipment, or loading machines.
-Applicable Insurance: Obtain specific insurance coverage for these types of machines prior to moving them.
-Substance Abuse: Never operate construction machinery or vehicles under the influence of any type of drugs or alcohol.
-Proper PPE: Wear an ANSI-III safety vest, hardhat, and safety goggles according to OSHA or job site requirements, and an OSHA-approved fall harness when required..
-Avoid the Fall: “Never fly higher than you’re willing to fall.” Be sure the harness attaches to a solid anchor point on the machine’s cage.
-Arrival Assessment: Have a G.O.A.L. (Get Out And Look), for potential hazards such as uneven ground, fences, walls, underground pipes, vaults, poles, and especially overhead wires. The closer the trailer or carrier is positioned, the better.
-Enlist a Spotter: Designate a spotter to provide extra eyes on scene, and listen for audible backup alarms announcing rearward movement.
-High-Voltage Dangers: High energy can arc as much as 10 to 20 feet. Per OSHA, Part 1926.1411 (b)(4), Dedicated Spotter, “If any part of the equipment while traveling will get closer than 20 feet to the power line, the employer must ensure that a dedicated spotter who is in continuous contact with the driver/operator is used.”
-Identify Work Zones: Whenever pos-
To find special equipment and construction vehicle training, national rental companies such as Ashtead Group/Sunbelt, Sunstate, United Rentals, Houston’s, Equipment Share, and others, offer eight-hour courses in forklifts and rental equipment instruction for job sites.
sible, position the trailer straight in line with a path of departure. Set the carrier’s or trailer’s deck in a suitable location, with plenty of surrounding clearance, and place cones at all outward corners of the truck and trailer.
-Documenting Damages: Operators should conduct walk-around inspections, taking photos and noting any pre-transport damages.
-Prepare Equipment for Loading: Prepare necessary chains, binders, ratchets and straps, chocks, safety flags, and “wide-load banners” to be applied during tie-down and securement.
Approach and Load: With operators wearing OSHA fall-protection harnesses, ensure the high-reach machine lines up and centers on the transport carrier’s deck. If available, employ the “Turtle Mode” for moving slowly.
-Hands-On Practices: For recommended safety, use wireless controls, and maintain full dexterity if wearing gloves, removing the dominant-handed glove to manipulate control buttons and emergency shutdown if needed.
-Careful Piloting: Because high-reach lifts have extra wide wheelbases, steering from a raised, aerial platform or personnel bucket is a potentially dangerous, but necessary process. Safe loading demands precise operations when positioning equipment to an awaiting trailer’s deck.
-Stay Low as You Go: When steering atop a high platform’s cage, keep the cage low and move slowly as the machine approaches. Caution: When an aerial platform is raised, height tends to distort depth perception. Steer machines in a direction of travel
equipment.
where vision is optimal.
-Precise Positioning: Know the machine’s width compared to the width of the trailer’s deck. Keep the tire overhang to a minimum for avoiding a potential tip-over. Approach and reposition if necessary.
-Effective Tie-Down and Securement: Apply straps and chain only to frame structures capable of maintaining a solid hold.
-Too Slick: Carriers and trailers have deck surfaces made of metal, wood, or combination of both. Be cautious loading metal decks, especially in wet or icy environments.
-More is Better: Proper tie-down and securement techniques include using extra chain, binders and straps to ensure a solid attachment.
Some major equipment companies provide classroom training to companies they contract with, as they may have pre-hire requirements. While these sessions are intended to be quick-start familiarization, there’s great value in attending hands-on modules as well.
Remember that the first objection that’s cited in civil lawsuits is usually a lack of operator training. To avoid costly damages and accidents that result in injury or death, be sure personnel are well-versed in handling high reaches.
OSHA requires an approved “fall harness” for personnel working high-reach and platform
classic wrecker
Resto Rod A Father-Son Journey Transforming
a Tow Truck
By George L. Nitti
In the small borough of Tremont, Pennsylvania, located in the coal regions of Schuylkill County, Rodney Updegrave Jr. and his father, Rodney Sr., have shared a passion for building hot rods together. Their most recent project was transforming a 1978 Chevrolet tow truck into a hot rod cruiser that is a blend of nostalgia, workmanship, and a reflection of their enduring bond. Rodney Jr., who will soon turn 50, describes his 80-year-old father as his best friend.
“We share the same passions and spend nearly every day together,” he said. “Everyone in town knows us as the hot rod guys.”
Rodney Sr. opened an auto body shop in 1963 at just 18 years old. Known as Rod’s Auto Body, it became a staple of their small town and included a ’74 Chevy tow truck with a Holmes body which was operated by Rod Sr’s father.
George L. Nitti has written for American Towman since 2009. He started out as a news writer and now writes a weekly feature on TowIndustryWeek.com, Tow Illustrated, which spotlights the tow truck graphics.
“My dad’s best memories of my grandfather were from the days when he was pulling cars out of ditches in the middle of the night,” Rodney Jr. explained. “Building this truck was about bringing those memories back for him.”
Although Rod Sr. transitioned out of the business in the early 1980s, his love of working on cars and trucks never left him, which he passed on to his son. He recalls a pivotal moment in 1995 when he told his father, “I want to build a hot rod.”
Rod Jr.’s grandfather loved helping out Rod’s father by going on tows. That truck and cherished memories of him were the inspiration for the later purchase of the 1978 Chevrolet.
Tubbing the rear wheel wells was needed for lowering the airbag suspension.
Since then, they have spent every winter building cars together, completing 13 projects over three decades. Their latest one, the ‘78 Chevy tow truck, is particularly special. “I asked my dad, ‘Do you have one more in you?’ and he said, ‘I do.’ So, I said, ‘Let’s build a tow truck.’”
They discovered the tow truck, a 1978 Chevy with a Nomar Wrecker body, in a Facebook Marketplace Ad in 2022, and traveled to a small car lot in North Bergen, New Jersey to pick it up.
“The truck had only 39,000 miles on it, but it wasn’t in great shape,” Rodney Jr. recalled. “It had severely rusted floors and rockers, with extensive bodywork needed. But the frame was solid, which provided a good foundation for restoration.”
The wrecker was originally built at Nussbaum’s in Hasbrouck Heights, New Jersey. Equipped with a single winch and adjustable boom that can extend manually up to 24 inches, the pickup also had a PTO system, which was replaced with a 12,000-lb electric winch for better efficiency.
Once started, their resto rod project took two years to complete. They worked on it every weekend from 9:00 a.m. to 5:00 p.m., even on holidays, transforming the tow truck into a one-of-a-kind hot rod. “We don’t do things the original way,” Rodney Jr. explained. “We swapped the motor for an LS V8, bagged the suspension, and added a C-notch to the frame Everything you see on that truck— interior, bodywork, fabrication—we did it all ourselves, except for the lettering on the doors.“
Bagging the truck,” he explained, “involved replacing the original leaf-spring suspension with air bags. I can drive it at a normal height, but when I pull into a gas station or car show, I hit a button, and the truck drops to the ground.”
With a souped-up engine, candy-apple Victorian red paint (a GM color), custom chrome details, vintage-
Custom covers dress up the LS engine swap.
Whatta difference from the rusty old tow truck!
Stylish leather upholstery adorns the interior.
TECH HIGHLIGHTS
Truck: 1978 Chevy
Engine: 5.3L engine from a 2004 Chevy with 95,000 miles; bespoke engine panels and a modified engine cover using two stock covers.
Body: Nomar wrecker with a single winch and adjustable boom, 12,000lb electric winch
Paint: Victory Red, sprayed with a Sata 4000 gun and finished with a House of Kolor clear coat
Custom features: dual beacons on the roof, inspired by Rodney’s grandfather’s original 1974 tow truck; shaved doors with remote locks; push bumper replaced with a factory Chevy bumper; classic Chevy hood ornament; polished Hydro-boost brakes, replaced hood springs with struts, and smoothed the firewall with decorative beadwork.
Interior Upgrades: 2009 Dodge Dakota seats with headrests removed; two-tone dash (matching the boom color), Flaming River steering column, and a Dakota digital dash with shift indicator; integrated cup holders
Graphics: Hand-painted by “Hot Rod Jen” from Hummelstown, PA; fender emblems custom-designed to read “LSX”
inspired pinstriping, and sculpted lines, this righteous ride was a labor of love! Add in the polished hydraulic boom, towing equipment and pristine leather interior, a retro steering wheel, and a dash fitted with polished gauges, the result is a unique hybrid: a tow truck that looks right at home in the hot rod show circuit. Today, they use it for local cruises and car shows, putting around 1,000 miles on it each year.
“It’s not a workhorse,” Rodney Jr. laughs. “People ask if we’re going to tow cars with it. Of course not—although the winch still works. It’s a cool cruiser. That’s what it’s all about!”
The script under the shop logo says it all: “Chop ‘em, Drop ‘em, & Swap ‘em”.
Never Leave ‘em Hangin’!
A Dangling Tractor Trailer Recovery
By George Nitti
Atowman can’t keep a stuck truck in suspense. However that’s what was required of a couple tow operators in the Houston area who tackled a dramatic recovery of a tractortrailer dangling off the edge of an overpass.
The accident unfolded a few years ago on the Grand Parkway (Highway 99) when a tractor trailer loaded with pool pumps collided with a box truck just before the overpass. The impact sent the truck careening into the concrete barricade, where it rode along the wall until it came to
a stop, leaving the tractor suspended vertically off the bridge. The trailer, still partially on the overpass, was twisted and precariously balanced, with the weight of the tractor threatening to pull the entire rig over
the side and onto the roadway below.
First responders, including the local fire department, used a ladder truck to safely extract the driver from the cab. Fortunately, no serious injuries were reported.
Two tow companies were dispatched to the scene following a request from the state troopers for rotators. Miller’s Towing & Recovery, based just north of Houston, and Milstead Automotive from Spring, Texas, joined forces to execute the recovery.
The driver of the dangling tractor was unhurt, and rescued by first responders.
The weight of the tractor threatened to pull the trailer, twisted and precariously balanced, right over the edge.
Miller Towing & Recovery LLC:
2018 Peterbilt 389 Century 1150
2021 Freightliner M2 Century 4024
Milstead Automotive:
2019 Kenworth T880 Century 1075
2007 Peterbilt 389 Century 9055
“It’s not always necessary to use two rotators, but in this case, it was the easiest and safest way to get the job done,” explained Charlie Miller, who coordinated the effort alongside fellow operator, Chris Greenhaw of Milstead Automotive.
The equipment lineup included Charlie’s 50-ton Century 1150 rotator mounted on a Peterbilt 389 chassis, and Chris’ 75-ton Century 1075 rotator on a Kenworth T880 chassis. Their combined expertise and equipment were
Charlie Miller’s 50-ton Century 1150 first stabilized the tractor, before lifting it toward the overpass.
After the tractor was level, Chris’ rotator hooked onto the bridle passed upward by Charlie’s crew and completed the lift.
crucial to overcoming the challenges posed by the precarious situation.
Team Miller positioned their rotator on the ground below the bridge, working against traffic. Using a Miller Eliminator Bridle, extendable hooks, and other long-reach tools, they secured the tractor’s frame.
“We tightened up and then picked it up, getting it close to level before swinging it around toward the bridge,” Charlie explained.
As with any complex recovery, communication proved to be one of the biggest hurdles. In the absence of headsets, the crews had to rely on shouting instructions, cell phones, and carefully coordinated, preplanned strategies. Fortunately, Charlie and Chris’ years of experience working together honed their ability to anticipate each other’s moves, ultimately creating a welloiled operation.
Miller Towing & Recovery LLC: Charlie Miller
Derrick Dolbee
Milstead Automotive: Chris Greenhaw
“When you’re comfortable with your equipment and the people you’re working with, it makes life so much easier,” Charlie pointed out.
The operation, which took a couple of hours, successfully prevented the tractor and its load from plunging off the bridge. While the tractor was declared a total loss, the trailer’s load was saved and transported—all without leaving anyone hangin’!
Chris (left) and Charlie’s (right) years of experience working together made the operation go smoother.
supplier scoop
TIA Launches Right-toRepair Reporting Tool
The Tire Industry Association (TIA) has introduced a new online tool to help shop owners and technicians report challenges in diagnosing or repairing vehicles. The “Right to Repair—Report Your Issue” form gathers critical data to advocate for fair access to diagnostic tools, codes, and repair information.
With increasing restrictions from automakers on wired (OBD-II) and wireless (telematics) systems, the tool allows users to report vehicle specifics, repair details, encountered barriers, and the status of incomplete repairs. All submissions are confidential, ensuring anonymity when presenting findings to lawmakers. Visit TIA’s Advocacy Page to submit a report and support the fight for the right to repair.
Source: tireindustry.org
ARA and MBSi Partner to Simplify Recovery Compliance
The American Recovery Association (ARA) and MBSi, a provider of repossession assignment management software, announced a partnership to enhance compliance processes for repossession and recovery providers. Through this collaboration, MBSi’s RecoveryConnect platform will now integrate ARA’s Compliance System, offering users expanded options for education and CCRS certifications.
ARA President Vaughn Clemmons highlighted the benefits, stating, “This partnership reduces duplicative work and saves time and money for our members, allowing them to grow their businesses while supporting added-value services for the industry.”
Source: curepossession.com
Trailers for First Time
Tesla’s electric Semi has entered new testing territory, pulling tandem trailers for the first time in Nevada. Tandem trailers, often used to improve efficiency and reduce costs, pose unique challenges for electric trucks due to increased aerodynamic drag, which raises energy con-
sumption and limits range. However, the ability to transport more cargo per trip may offset these drawbacks by reducing overall trips and costs.
The Tesla Semi, with a range of 500 miles on a single charge at full capacity of 82,000 pounds, consumes about 1.7 kWh per mile, making it highly efficient compared to diesel trucks.
Mass production of the Semi is set to accelerate with the completion of Tesla’s dedicated Nevada factory this year, projected to produce up to 50,000 units annually.
Limited deliveries of the Semi began in 2022, with PepsiCo as the first customer. Other companies, including Costco and Sysco, are now using the truck and providing feedback to refine its performance ahead of wider deployment.
Source: driveteslacanada.ca
Isuzu Sets Truck Sales Record
Isuzu Commercial Truck of America, Inc., distributor of America’s best-selling low cab forward trucks, announced on January 7, 2025 that it set a new Isuzu retail truck sales record. In 2024, Isuzu dealers sold more low cab-forward trucks than the previous record set in 2023.
“2024 was a milestone year for us. We celebrated 40 years of Isuzu trucks in the U.S. and launched our first electric vehicle— to set a new retail sales record is amazing!” said Shaun Skinner, president, Isuzu Commercial Truck of America. “Isuzu dealers really made the retail sales record possible. From defining our customer experience to bringing new customers into the Isuzu brand, they do a really great job at all levels.”
Skinner continued, “For 2025, there’s a lot to be excited about and we are in a great position for continued success. Our Class 3 to 5 product line in the N-Series gives customers a robust choice of powertrains and wheelbases that makes nearly everything possible with Isuzu. When you think about Class 6 and 7, our F-Series trucks have been very popular and opportunities there continue to grow. Even with some regulatory uncertainty, Isuzu is in a great position to serve the vast needs of the medium duty market.”
Headquartered in Anaheim, California, Isuzu Commercial Truck of America, Inc. is the U.S. distributor of Isuzu commercial vehicles. Isuzu commercial trucks have been the best-selling low cab forward trucks in America every year since 1986.
Source: isuzucv.com.
Cummins’ Next-Generation 6.7L Turbodiesel
Alongside its partners at Ram, Cummins Inc. recently unveiled the new 2025 6.7L turbo diesel pickup engine system for Ram’s Heavy Duty models. With the unveiling of the advanced diesel pickup engine, Cummins and Stellantis have extended their partnership to supply Ram brand through 2030. Cummins’ 6.7L turbo diesel advanced engine system and powertrain will be offered in the recently announced 2025 Ram 2500 and 3500 Heavy Duty pickups, and Ram 3500, 4500, and 5500 chassis cab trucks. Cummins’ latest offering delivers enhanced performance alongside High-Output ratings of 430 hp and 1,075 pound-feet of torque for pickups, and 360 hp and 800 pound-feet of torque for chassis cabs. In close collaboration with Ram and its powertrain providers, the 2025 Cummins 6.7L turbo diesel engine is optimized with a brand-new 8-speed transmission, providing the right combinations of power, responsiveness and drivability, the release noted. Cummins has also introduced new features that make it easier to service the engine system and get back on the road. Software updates can now be executed from the comfort and convenience of inside the truck. In addition, the oil filter and dual fuel filter are now thoughtfully positioned to enable serviceability from the top side of the engine, improving the ease of maintenance. Moreover, the Cummins 6.7 turbo diesel pickup and chassis cab engine systems offer significantly improved cold-start management with the integration of advanced glow plug technology. By reducing the wait to start time, this enhancement ensures reliable vehicle operation even in the harshest and most extreme weather conditions.
AD INDEX
The American Towman Exposition is an unrivaled spectacle of towing pros.
Bagpipers lead in the massive crowd, thrilling both exhibitors and attendees.
Celebrating its 35th anniversary, the AT Exposition saw $100,000,000 worth of business in equipment sales and motor club contracts.
Tow business owners and operators turned out for hands-on training.
Happy attendees enjoy a scenic Harbor
Cruise.
Attendees packed the entrance area, eager to attend the AT Exposition and check out American Towman attire.
Brian Omp and his family relished winning the Vintage Class trophy.
Satyr Hill Bluegrass Band, entertained attendees at the Wrecker Pageant.
New models of wreckers packed the convention center and wowed the crowd.
A comprehensive array of equipment and services captivated attendees.
AT Academy seminars helped tow business owners and managers to instill safe practices and employ effective business techniques.
Legendary long table at the Captains of Industry Dinner.
WreckMaster presented the Donnie Cruse Recovery Awards, Top 10 WreckMasters and WreckMaster of the Year.
The ACE Awards recognized service excellence.
Calitri’s Cuba Cigar Smoker is a popular attraction.
Free slices of pie added a sweet touch to the event and kept the crowds satisfied.
Towers hit the dance floor at Miller Rocks at the Hard Rock Cafe
Festival Night honored eleven Towman Heroes.
The Order of Towman ceremony salutes the important contributions of towmen from all across the country.
“SIMPLE ACT OF BRAVERY” Towman Medal Stories
By Stephanie Marchese
In the tradition of Festival Night in Baltimore this past November, 2024, we paid tribute to eleven extraordinary tow operators whose acts of bravery and selflessness went
beyond the call of duty. These heroes, hailing from different corners of the country, demonstrated the courage and compassion inherent in the towing profession, saving lives in moments of dire need.
Among the honorees was a tow
treacherous conditions to rescue a tractor-trailer driver from a river in Portland, OR. A tower in Syracuse, NY pulled people from a burning car, while another saved a women from a violent assault by her boyfriend. In yet another dramatic rescue, a
The American Towman Medal, portraying a grab hook swinging by a star, is awarded to a tower who has put his or her life at risk while trying to save the life of someone else.
The words cast on the rim of the nickel-alloy Medal: For The Simple Act of Bravery.
SAMUEL TEN BROECK
Defalco’s Instant Towing, Inc, Chatham, NJ | August 9, 2024
It was a chaotic afternoon on the notorious Route 78 West in Berkley Heights, New Jersey, where traffic roared at relentless speeds. Two officers of the New Providence, New Jersey, Police Department had requested a tow truck to remove a vehicle they had stopped. Tow Operator, Samuel Ten Broeck responded to the scene. Once Sam had the vehicle secured to his tow truck, he waited in his truck while Sgt. Diamond completed the paperwork inside his police vehicle. Ofc. Lynch stood outside the Sergeant’s car, waiting to return to
his own vehicle which was parked just behind the Sergeant’s cruiser.
Out of nowhere, a speeding minivan veered off the roadway, striking Ofc Lynch’s vehicle and propelling it straight into Sgt. Diamond’s police cruiser, as well as into the vehicle secured to Sam’s tow truck. The force of the impact was brutal and launched Sgt. Diamond over the dashboard of his vehicle where he had been on the computer, ultimately trapping him between the computer and dashboard. Subsequently, Ofc. Lynch was thrown nearly 20 feet after getting struck by Sgt. Diamond’s vehicle.
Without any regard for his own safety,
KALE DUTTON
and in remarkable display of agility, seasoned tower Samuel Ten Broeck vaulted over the hood of the police cruiser and immediately helped the injured Ofc. Lynch to the side of the road. He then returned to the wreckage and with unshakable focus, carefully worked to free Sgt. Diamond, all while vehicles and trucks continued to barrel down Route 78. Both men were successfully rescued.
In the chaos of Route 78, Sam was the unsung hero, proving that sometimes, it’s not just about towing cars—it’s about saving lives.
Northwestern Towing, Portland, OR | August 25, 2023
An incident response team gathered along the shores of the Columbia River in Portland, OR, assessing the complex recovery of a partially submerged semi and tandem trailers that had gone off the road when it struck a parked vehicle on the side of I-84.
The roar of tires skidding on pavement shattered the scene as a truck hauling
a tanker trailer barreled off the road, striking the incident response vehicle and sending debris flying. It was a close call—the personnel on scene narrowly escaped being hit as they scrambled out of the way. The tanker truck plunged down the steep embankment, crashing into the same section of the river where the original trailers were sinking.
Without a second thought, Northwestern Towing operator, Kale Dutton, dashed down the embankment,
SCOTT SWANK
slipping on the muddy slope, but pressing forward into the chilly water to reach the semi-conscious driver. Carefully navigating the scene, Kale extracted the driver, vividly aware that at any moment the entire rig could slide deeper into the river, potentially trapping them both.
Kale managed to get the driver to shore, and thanks to his quick action and bravery, a life was saved amidst the chaos. The shoreline recovery had become a daring rescue.
AAA Western and Central NY, Syracuse, NY | December 26, 2020
Tow operator, Scott Swank, a seasoned driver with AAA in Western and Central NY, was sitting in his tow truck when he witnessed a car speeding by so fast that it bottomed out, sending sparks flying. The car fishtailed, took out a utility pole, rolled over, and came to rest with the passenger side wedged up against a concrete loading ramp. Within seconds, flames began licking up from the engine and Scott knew he had to act fast.
After first calling 911, he ran to rescue the passengers from the now burning vehicle. He was able to pull the driver from the wreck by breaking the driver’s side window with his bare hand, and then using his pocketknife to cut the driver’s seatbelt.
Once he was extricated, Scott laid the driver on the ground while a good Samaritan doused the flames from the driver’s pants legs. Scott then returned to the vehicle to see if he could get to the unconscious, trapped passenger. As the passenger-side door was slammed up against a concrete loading dock wall, it was impossible to open.
The entire time, the car continued to burn, with flames shooting out from underneath. Scott was handed a fireextinguisher and immediately used it to try and douse the flames surrounding the passenger. Although Scott was able to cut the shoulder belt off the passenger, the victim remained trapped by his lap belt and the dashboard pressed upon his legs. With additional help, Scott was able to pull the passenger’s legs through the seatbelt and over to the driver’s side, where he
grabbed his arms and finally pulled him out through the driver-side door.
Moments later the car erupted completely in flames, and a series of explosions sent plumes of smoke into the sky. Within seconds, a loud boom resounded and red-hot fire shot from the car. Scott stumbled back, his hand throbbing, his overalls singed, and half his beard scorched.
Scott walked away from the scene, battered but alive, and although the passenger succumbed to his injuries, local rescue said that if it weren’t for Scott’s heroic efforts, the outcome for the driver and even innocent bystanders would have been much worse. Scott’s courage left a powerful mark on those who watched, a testament to the life-saving role tow operators play every day.
JONET DOMINGUEZ
All In Towing, Las Vegas, NV | March 2, 2020
One fateful night, while Jonet Dominguez worked as GM and tow operator at Quik Tow in Las Vegas, NV, he heard a loud bang outside the office. He ran outside to see what was going on and saw a car had crashed into the building in front of the tow yard. As he approached the wreck, he realized the driver was in severe distress, a woman trembling and covered in stab wounds. Her boyfriend had stabbed her 10 times in a violent attack. Jonet’s focus was not on the danger that lingered in the form of the passenger, the knife-wielding boyfriend—it was on saving the woman’s life. With a calm urgency, he pulled her to safety and provided first aid until emergency responders arrived. The boyfriend eventually took off on foot, but was later apprehended and
arrested. Despite her traumatic injuries, she survived, but only thanks to Jonet’s swift intervention and courage.
Tragically, in an unrelated incident, Jonet Dominguez’s life took a sudden and violent turn when he was killed on January 10, 2023, at All-In Towing, a business he co-owned with his brother, Jonathan. According to Las Vegas Metropolitan police, a 27-year-old man entered All-in-Towing to retrieve his Tesla that had previously been towed. Since he didn’t have the proper paperwork, Jonet was unable to release the car to him. According to police, it was at that point that an argument ensued and the man pulled out a gun and shot and killed Jonet.
Jonet left behind a devastated wife and nine children, along with a legacy of faith and selflessness. A family friend wrote on Facebook, “As we grieve, we also remember the selfless and
MIKE NADEAU
compassionate spirit that was Jonet. He was an amazing father, husband, friend, and leader who always wanted to help others in any way he could.”
In the days following, the community rallied around Jonet’s family, remembering him for his kindness and compassion. He was lovingly recalled for his nonprofit organization, “On My Knees,” that raised money to assist people recently released from prison with finding employment and shelter, plus donating clothes to the homeless, and decorating his tow truck at Christmas like a sled to hand out toys to kids. Jonet Dominguez was a man of faith and courage, whose memory lives on in the countless lives he touched. His community mourned a friend, a protector, and a man who showed the world the power of love and sacrifice.
Marks Towing Service, Caribou, ME | July 3, 2018
Mark’s Towing Service of Caribou, ME runs the wreckers at a local racetrack. On July 3rd, 2018, there was a caution on the roadway due to a previous crash, and all the cars were stopped. The car lineup was out of order, and the event coordinators were pulling the cars back into line in order to proceed with the race.
Mark’s Towing, as the onsite wrecker crew, was situated in the middle of the racetrack, along with an ambulance and a firetruck, with about 12 rescue personnel in all. The race cars remained on the surrounding roadway, moving into position as instructed, and waited for the start signal.
Tow operator, Mike Nadeau, glanced around at the cars on the roadway and noticed a spark-like light coming from
under car #4 in the lineup. He also quickly assessed that no one else in the rescue zone was aware of what was happening. While screaming “Fire!”, he sprinted toward the burning vehicle, recognizing from a distance that the driver was equally unaware of what was occurring.
Upon hearing Mike’s bellowed “Fire!”, the driver immediately realized his car was burning and frantically tried to unlatch the netting that trapped him inside the vehicle. According to the driver, Joe Brissette, as a result of his race car being hit, “The impact cracked the plastic gas line causing the fire, and the rod holding the window net was bent and wouldn’t budge.”
When Mike reached the race car, it was fully burning, and without a second thought, he reached inside the window, yanked the netting with all
his might, and pulled the driver by his racing suit from the now fully engulfed vehicle. Joe described that, “Just as my foot came through the window of the car, it went completely up in flames.” A few more seconds, and the driver would have been severely burned or even killed. The firetruck arrived moments later and was able to extinguish the flames.
Upon leaving the scene and returning to his job as part of the onscene rescue team, Mike’s father, Matt, told him that he was missing half his beard and all the hair on one arm, something Mike was completely unaware of at the time. He was just happy to have saved the driver.
To this day, Mike and the driver of the race car Joe are still good friends. Joe stated, “Every day I see him, I thank him.”
WILLIAM F. SELLNER, JR., MATTHEW W. SELLNER, KODY B. SELLNER, MATTHEW SCHNEIDER
Bill’s Towing & Auto Repair, Lodi, WI | June 12, 2020
Very early on the foggy morning of June 12, 2020, in Lodi, WI, Bill Sellner, owner of Bill’s Towing and Auto Repair, was on the scene of a harrowing semitruck accident. One truck had collided with another parked on the shoulder, ripping open their trailers and spilling debris all over the highway. Bill, along with his team which included his two sons, Matthew and Kody, and another towman Matthew Schneider, were hard at work clearing the wreckage amid the dense fog.
Bill was kneeling in front of one of the damaged semis, preparing to disconnect the driveshaft, when a loud bang shattered the otherwise quiet scene. Red and blue lights suddenly whirled around him, casting eerie reflections in the thick fog. Bill instinctively leaped onto the back of his nearby rotator, barely avoiding an out-of-control straight truck that missed him by mere inches. His heart pounding, he could only watch the event unfold.
All at once, the scene was silent except for the settling echoes of the crash. “Everyone okay?” Bill shouted. Gradually, his team emerged from the fog from the ditches and roadside, shaken but unharmed. However, the state trooper, police officer, and highway worker who had been on scene blocking traffic, were nowhere to be found.
Quickly assessing the situation, the team grabbed their flashlights and ran onto the highway. With the fog still as thick as ever, and no vehicles visibly blocking the roadway from oncoming traffic, they began waving down passing trucks and cars. Within minutes, they managed to stop three semi-trucks and positioned them to create a makeshift roadblock.
Their focus then shifted to find the missing first responders. Scanning the area, they spotted the squad car, mangled and empty. Straining their ears, they heard faint cries coming from about 75 feet away in a roadside ditch. They sprinted over and found the police officer, state trooper, and highway worker lying together in a twisted pile of limbs and uniforms.
Bill stayed by the trooper, a sergeant whose leg was mangled and bleeding,
trying to keep him calm and stabilize the injury. Bill held onto the Sergeant’s hand and was surprised when the Sergeant apologized for squeezing so tight. Matthew Schneider assisted the other trooper by helping to stop the flow of blood from his obviously broken nose. Matthew Sellner knelt by the highway worker, who was writhing in pain from what appeared to be a broken pelvis and kept him as calm and still as possible. Kody Sellner located the driver of the wayward truck, broke the front window and climbed into the cab where he found the semi-conscious driver, and kept him steady until further help arrived.
In the fog-filled morning, Bill and his crew had not only cleared wreckage but had saved lives, braving the unpredictable dangers of the job with courage and unwavering teamwork.
RICHARD HEBERLING & TIM FOSTER
Bigler Boyz Towing & Recovery, Woodland, PA February 10, 2024
On a frigid February day of last year, in Philipsburg, PA, Bigler Boyz Towing was called to perform an extraordinary rescue on Route 350. A tanker trailer had rolled over, crashed 100 yards down a steep embankment, and came to rest upside down in a shallow, icy creek. The driver was trapped inside, pinned by an enormous log that had wedged against his head, preventing his escape. Rescue workers had been struggling to free him for over 90 minutes, but the rugged terrain and unstable conditions complicated every attempt.
Tim Foster and Richard Heberling of Bigler Boyz Towing arrived on scene
and immediately assessed the precarious situation. To reach the driver, they would have to descend a steep, rocky slope, slick with ice and mud. Every step required extreme caution as the ground threatened to give way beneath them, but they pressed forward, determined to save the driver trapped below.
Once they reached the overturned tanker, Tim and Richard worked with precision to attach endless loop straps to the log and connect them to the main winches of the rotator. Their experience and teamwork allowed them to maneuver in tight spaces while remaining acutely aware that at any moment, the log, the tanker, or both, could have shifted, crushing them and the trapped driver. Once the log was
secure, and with instructions from fire department staff, positioned on the embankment, the rotator operator was able to carefully lift the log away from the driver via a remote.
On that icy February day, the Bigler Boyz demonstrated the invaluable role of tow operators in emergency rescues. The Fire Chief affirmed that without the Bigler Boyz rotator and the Herculean efforts of the two operators, the driver could not have been extricated due to the tenuous landscape and position of the truck and heavy log. The bravery and skill of Tim Foster and Richard Heberling turned a near-tragic scene into a successful rescue.
WILLIAM F. SELLNER, JR.
MATTHEW W. SELLNER
KODY B. SELLNER
MATTHEW SCHNEIDER
BALTIMORE CONVENTION CENTER
EXHIBITOR ROSTER
*Supplier names in bold are display advertisers in this issue with their ad page number cross-referenced NOVEMBER 20-23,
360 Payments
5Star Specialty Programs
AAA
AC RadioCom
Access Tools - pg. 21
Acrisure
Agero powered by Swoop
All American Jerr-Dan in Old Bridgepg. N,S,M 91
All Roads Trucks - pg. 67
Alliance Funding Group
Allstate Roadside - pg. 75
Alpha HD Trailers
American Key Supply
American Safety & Supply
American Towman Magazine
AmeriDeck
Amur Equipment Finance
Anchor Graphics
AP Equipment Financing
Apache 2 Way
APR Plastic Fabricating
ARI-HETRA
Ascentium Capital
AT&T Business
Atlanta Wrecker Sales
Aurora Payments
Aussie Rimshine
Austin Insurance
Auto Data Direct
Autogod
Azuga, A Bridgestone Company
B/A Products Co.
Bad Dog Tools
Battelini Wrecker Sales
BBSI
Beacon Funding
Benchmark Payment
Big D’s Fabrication - pg. N94
Breg Environmental
Brown & Brown Insurance Services
Car-Part.com
CDL Book Club
Chevron Commercial - pg. 71
Coast Pay
Collins Dollies
Comeup USA
ConsumerPay
Copart Auto Auctions
Crouch’s Wrecker & Equipment Sales - pg. 33
Cruzen
CSTH/Dynamic
Curbside SOS
Custer Products Limited - pg. 77
Custom Built MFG
Cutco
D.O.T. Tiedown
DeFalco’s Services
Deloupe
Delta Absorbents of America
DewEze Mfg.
Doepker Trailers
DRIVE
Dual-Tech - pg. 34
East Coast Truck & Trailer Sales
East Penn Truck Equipment
ECS
EdgeTec/Hooks - pg. W96
Edin”Burg” Truck, ETS Hobby Shop
Emergency Responder Safety Institute/ CVVFA
Emergency Road Service Coalition of America / ERSCA
Energy Security Agency
Excel Sportswear
FCar Tech USA
Federal Signal
First Business Bank
FleetNet America
Flitz International
Florida Brand
Fullbay
Garden State Towing Association
GEICO
Gray Manufacturing Co.
Guttman Energy
HAAS Alert Safety Cloud
Hale Trailer Brake & Wheel
HD Trailers
Highway Angels
Hino Trucks - Back Cover
Holly’s Towing Dispatch
Horizon Motor
Hunter Engineering
Huntington National Bank
IAA Holdings
ICW Group
Illusions Wraps
In The Ditch Towing Products
Infinity Massage Chairs
Integrated Vehicle Leasing & Equip.
Leasing
Intek Truck & Equipment Leasingpg. 83
International Recovery Systems
Isuzu Commercial Truck of America
- pg. 7
ITech
iTow
Iver Tools
JB Tow Accessories
Jerr-Dan
JRDG Towing and Trucking Supplies
Kalyn Siebert
KJ Chain Co.
Konnectronix
Landoll Company
Lift And Tow
Lift Marketing Group
Lighthouse Insurance Services
Link2Pump
Lodar USA - pg. 83
Lokithor
Lucky’s Trailer Sales
Lynch Group - pg. 31
Marlow Ropes
Marshall & Sterling Insurance
Matheny Towing Equipment
Matjack - pg. 70
Matthews Garage
MD Carrier Wrecker
Metro Tow Trucks
Metrocom - pg. 23
Miller Industries - Inside Front Cover
MobiFrame Vehicle Solutions
Mobile Road Service Solutions (MRSS)
Mobile Video Computing Solutions
Myers Benner Corp.
Mytee Products
Nation Safe Drivers
National Automobile Club
National Open Commerce Safer Highways Coalition
National Recovery USA
Nite Beams
Products
AMERICAN WRECKER PAGEANT
Best Theme/Presentation
K&L GERST TOWING
Severn, MD
1996 International 4700 DT466
Jerr-Dan Steel Rustler
Best Working Class
DUNNE’S TOWING
Souderton, PA
2005 Peterbilt 378
Custom Built 60 CBR
1 st
Landisville, NJ 1956 REO A-603 1960
BRIAN OMP’S TOWING & REPAIR
Winchester, VA
1952 Ford F5 Holmes 460
AMERICAN WRECKER PAGEANT
Car Carrier Class
1 st
PAYNE’S TOWING & RECOVERY
Ruckersville, VA
2025 Kenworth T280 NRC Deck
2nd
NON-STOP TOWING & RECOVERY
Freeport, NY
2021 Freightliner M2
Century LCG
3rd
KELLER BROTHERS ENTERPRISE
Tiffin, OH
2024 International MV 607
Miller LCG 16 Series
AMERICAN WRECKER PAGEANT
Heavy Duty Wrecker Tandem Axle Class
2nd 3rd 1 st ABBOTT’S WRECKER SERVICE
BUD’S TOWING
Bowling Green, VA 2023 Peterbilt Century
Nitro, WV 2025 Kenworth W900L Holmes DTU LIL PETE’S AUTOMOTIVE
Katonah, NY 2023 Peterbilt 389 Century 5130
2nd
AT EXPO XXXVI
November 20-22, 2025
leTTer To The ediTor Commerce Insurance vs. Big Wheel Truck Sales, Inc.
There was a recent court case where Commerce Insurance filed a lawsuit against my company, Big Wheel Truck Sales, Inc., a Massachusetts-based, heavyduty towing and recovery company. Commerce alleged that Big Wheel used predatory billing practices on “unregulated” towing and recovery services, including administrative fees based on only 16 recoveries dated from 2011 to 2018.
During the lawsuit, Commerce Insurance employed a few different law firms in an attempt to build a case against Big Wheel. Along the way, these law firms selected so-called “experts” to testify on behalf of their client. One person in particular was Barry Copplestone who, in one of his previous depositions, stated that the last time he was involved in anything to do with towing was 1970, when he was a dispatcher at a bus company.
The most recently involved law firm hired Robert Watson as their expert in towing and recovery, even though he had not been in a tow truck since 2002. His introduction to towing was in 1992.
Basically, I believe that Big Wheel was selected for this test case because my company is known as an industry leader, and skilled in its ability to get paid for the recoveries performed. Big Wheel recognizes the industry value of all the recovery services rendered, and is also well informed of the laws in Massachusetts and other States to protect the rights of the recovery company. Big Wheel is also very cognizant as to what an insurance company is supposed to pay according to the policy written by their insurance provider.
Both counsels expressed that the case would be closely watched nationwide by both the insurance and towing industries. Given the importance of this case, the judge permitted it to go on much longer than originally planned.
After 41 days in Superior Court in Worcester, MA, a detailed decision on all the claims took over a year for the court to issue a judgement. The Plaintiff, Commerce Insurance, did not prevail as to the allegations of the charges in the 16 cases as grossly excessive or unnecessary. It was these allegations, according to the judge, that created the extra length of time for this trial. The court wrote, “If the trial was solely based on administrative fees, then the length of the discovery and trial could’ve been more efficient and timelier.”
At the conclusion of the 41-day Superior Court Trial, Commerce Insurance spent $910,708.42, Big Wheel spent this amount and more to defend its company and prevent other insurance companies coast-tocoast from using this test case as a springboard for regulated industry pricing. Big Wheel retained three top-notch attorneys from the very beginning to the very last day of the trial. At the end, Commerce was awarded just $24,409.83 for what the judge described as a 93A Case based solely on the 10% Administrative Fee on the 16 cases tried. The legal fees incurred by Commerce Insurance and Big Wheel were in the millions.
Big Wheel’s pricing and methods of recovery prevailed and no liability was found in any of the 16 cases. Big Wheel fought a hard battle for both its company and the industry. The judge
awarded Commerce $123,168.37 in attorney’s fees for their time actually spent, along with prejudgment interest of $29,473.16 related only to the 10% Administrative Fee on research.
Big Wheel’s witness in this 41-day trial was Todd Chase, well known throughout the towing industry as an extremely credible, highly trained, and WreckMaster-certified expert. Commerce identified Bob Watson as their “Expert Witness.” But Commerce failed to check his credentials thoroughly, as he stated under oath that he was only involved in towing and recovery from 1992 to 2002.
It should be known that everyone from Big Wheel that testified under oath, had to present all their certifications. Watson never produced a single piece of paper to prove he was ever in towing and recovery, not a business card or even a contract from any police department during the trial. Watson presented his personally created “Curriculum Vitae” (CV) in an attempt to dazzle gullible lawyers and untrained insurance company personnel. Watson testified that he did not have formal training, certifications nor the experience working in the field for the length of time stated in his CV.
Contrary to his CV, the court determined that Watson did not have 20 to 40 years of experience operating tow trucks of various kinds, and had only worked in the field for 10 years. Watson stated under oath that he handled hundreds of rolled-over rubbish trucks each year, worked with a helicopter, and recovered more than 100 cars from a 6,000-foot canyon in one day.
While Watson was on the stand being questioned by one of my attorneys, he was asked, "What licenses or certifications do you have?” Mr. Watson answered, “My only license and certification I have is my driver’s license.” He also stated that he had no formal training in the areas noted on his CV. The judge wrote in her final statements that
Watson’s training and qualifications were exaggerated and dated.
The judge writings stated that instead of remaining objective, Watson appeared quick to change his testimony when it helped him, and was slow to change his testimony to conform to the facts developed at trial (occasionally doing so in a cavalier manner). Watson took more of an all-or-nothing approach that is prudent for an expert to take under the circumstances presented to him.
For these reasons, the court cannot
and does not credit his testimony regarding the reasonableness of equipment used in the 16 recoveries, nor the charges for work performed involving hazardous materials. The question whether the facts found to be unfair and/or deceptive, were done willfully and knowingly, is more difficult.
In the circumstances of this case, the court found that Big Wheel’s actions did not reach the level of being willful and knowingly. While no single factor is determinative on this point, it is
worth noting that the Department of Public Utilities (DPU), which is the government agency that regulates all towing and prices in Massachusetts, issued a bulletin explicitly stating that administration fees are not regulated.
In conclusion of this case, the court found Big Wheel in violation of Massachusetts Law of 93A which was the part that the court felt was an unfair and deceptive practice, even though Big Wheel only charged 10% administration fees on “recoveries,” whereas recoveries are not regulated in Massachusetts. The court determined that all times spent in relation to administration duties should be thoroughly documented, instead of a carte blanche 10%.
Examples included time spent on the phone with insurance companies calling for charges on vehicles towed, Big Wheel employees escorting owners to the holding pen, time dedicated to assisting owners cleaning out their personal belongings from their commercial vehicles, license plate removals, and many other administrative duties that consistently occur after the tow or recovery is completed.
It is the opinion of Big Wheel Truck Sales, Inc., that if Commerce had retained a knowledgeable, certified expert witness, then that highly trained and knowledgeable individual could quite possibly have saved Commerce a million dollars as well as 12 years of wasted time. It is my personal opinion that most insurance companies don’t understand the full cost of a recovery. It’s not the cost of the job. It’s what it costs to be able to do the job. That’s where the price factor comes in.
In closing, tow and recovery companies are not taxpayer-funded, and very expensive to operate. Also, the work is extremely dangerous, whereas more towers are lost to roadside accidents than police and fire combined.
Robert Fouquette President of Big Wheel
2024 Towman of the Year
Addresses Captain’s Dinner
My name is Geoff Nienstedt and I would like to welcome you to Baltimore and the 35th year of the American Towman Exposition, the largest in the world.
I am truly honored and humbled to be named the 2024 American Towman of the year for my work with the Move Over law in multiple states, and my help with training tow operators. Training is knowledge and knowledge is power. Keeping
operators safe is my goal.
My drive for safety in the industry kicked into overdrive almost a decade ago when my son Joshua, one of our heavy-duty operators, was struck by a loaded crude tanker while assisting a disabled truck that had run off the road. Josh did everything correctly, but his truck was still hit.
When law enforcement made the scene, a sheriff’s deputy told my son he was at fault for the accident. But when state troopers arrived, they
explained to the deputy that tow trucks are part of the SDMO (Slow Down Move Over) law, and the tanker driver was at fault. This was the moment I knew we had a problem with the message. If law enforcement did not know, how could we expect the motoring public to know about the move over law? We were lucky because Josh had stepped away from his truck to contact his customer. My son was safe, unlike hundreds of tow operators and first responders that have been senselessly killed in struck-by incidents.
Responder Safety
Learning Network (RSLN) has reported over 287 tow operators, and first responders killed in struck-by incidents since 2019. I would like to take a moment to honor the tow operators lost to struck by incidents in 2024, and the families that will have an empty seat at the table next week for Thanksgiving:
• Martin Troyer, Indiana
• Oscar Contreas, Texas
• Kyle Stephens, West Virginia
• Simon Garcia, Texas
• Shannon Thibodeaux, Louisiana
• Mohammed Abu Rub, Texas
• Johnny Sofranko, California
• Dave Souza, Massachusetts
• Troy Caldwell, Kentucky
• James Jones, Arkansas
• Arsenio Manuel Perez, New Jersey
Each of these deaths were preventable if the Move Over law had been adhered to. I have traveled all over our great nation, and one thing I have noticed is this message. It varies in wording from state to state. It may be Slow Down Move Over in some states, and Move Over Slow Down in other states.
The law itself also varies from state to state. The reduction in speed may be 20 mph in one state, and 10 mph in another state. Or believe it or not, no reduction in speed at all.
We must have a clear and unified message. I think a Move Over law at the federal level could be the answer in delivering this life-saving message. Across the board, the law should be clear and unified. The message, the law, and the penalties.
I think this takes the confusion away for the motoring public traveling across multiple states. Without a unified message the message becomes skewed. So, we must unite for a unified message, to save the lives of tow operators and all roadway responders.
Our main goal is protecting the tow operator working roadside. How can we succeed in doing this?
Educating the motoring public is paramount. I have met with the Texas Department of Transportation for help with the message.
In Texas, the message that rotates on the state’s direct message signs on the highways is: “Slow down move
over it’s the law.” The signs will also let motorists know there is a tow truck working ahead of them. When this message is in play, the flashing warning lights are activated on the sign for greater visibility of the message.
I have also met with the state to have the Move Over law included in the driver’s education program. If our young drivers don’t know the law, they cannot follow the law.
“Touch a truck” community events are another great way to get the message out. We have taken part in many career-day events at schools, another great way to get the message out. We have the teachers put the literature in the student takehome folder, so parents will see it. We also hand out SDMO poker chips and keychains, anything to get the message out.
PSAs (Public Service Announcements) are another great way to get the message out. We
have partnered with the Texas Department of Public Safety, U.S. Senator Ted Cruz, and even with local competitors on some great PSAs to further our message.
Work with your local city council on a proclamation for a Slow Down Move Over day for the city. Be active with your state’s towing association. They have the tools to help, but you must be active, you must have a voice.
Responders’ Safety Learning Network has been a great advocate for the Slow Down Move Over law. They can provide literature and pamphlets to hand out at events. Together, delivering a unified message we can facilitate real change for the safety of operators in our industry.
In addition, training is key to protecting our operators. I believe every operator should take a TIM (Traffic Incident Management) course. Traffic incident management training gives operators the tools ◀
to keep them safe on the side of the road. Understanding traffic patterns, advanced warning, and TIM courses explain each roadway discipline’s purpose when working a traffic incident. We must work together to go home each day.
It would be great to have police and fire departments’ big red trucks to protect us on the side of the road on every call. Unfortunately, this cannot happen most of the time.
In Texas we utilize the HERO Program—Highway Emergency Response Operator. It has been pivotal in helping tow operators secure a larger safe zone, deploying safety cones and sign boards as advanced warning of incidents ahead in order to get the job done safely. We must teach operators how to utilize every tool available to keep them safe on the roadway.
What can we do as owners?
Owners also play a big part in the safety of our operators. We must make sure drivers have the tools they need to complete each job safely. Roadway safety should always be touched upon in safety meetings. And if you are not conducting safety meetings, you need to!
If an incident occurs, the insurance company will want to know if the operator has been given this safety information. Make sure operators are wearing ANSI class 3 safety apparel. Teaching them how to set up their tools on a truck also keeps them safe.
Working from a non-traffic side is optimal but cannot always happen. One thing we have done is install winch releases on both sides on a flatbed. Rail lighting on trucks provides greater visibility to approaching motorists. Keeping your everyday towing tools in a safe accessible location. Always know
your escape route, and never turn your back on traffic. As owners we must invest in our operator’s safety. Enforcement, that’s the tough one. With a lack of staffing in many law enforcement agencies, enforcement is not where we want it. There have been millions of dollars in untapped federal and state funds for roadway safety. We must be proactive in telling our legislators how we want these funds allocated. And again, I truly believe a federal Move Over law could help. We need a nodismissal rule on Slow Down Move Over violations. More than 15% of violations are dismissed or found not guilty. Mostly because judges do not completely understand the law. It’s our job as an industry to explain the law, and why the penalties are important, in order to save lives.
MN TIM RUDOLPH
A Lifetime of Service Before Self
By Brian J. Riker
Like many of today’s towers, Tim Rudolph happened into a lifechanging and rewarding career in towing completely by accident. No, he didn’t experience a car crash and wind up driving a tow truck. Tim’s towing story began 51 years ago in Syracuse, NY where was working for a collision center specializing in muscle cars. The body shop had some tow trucks, plus a very patient owner named Bill with the heart of a teacher.
With a natural mechanical aptitude, Tim had the ability to fix most anything and to problem solve, two skills that are absolutely fundamental for a great towman. Tim’s opportunity to become a technician, and later a tow truck driver, all started one Saturday in 1974 when Bill had Tim come in and do a brake job on a Chevelle. Bill had already disassembled the brakes and put all the parts in a pile on the floor to test Tim’s ability to figure out how things went back together. After
misplacing only two springs, Tim was off and running with a newfound career in the automotive service industry.
As the son of a Shell Oil manager, Tim found himself living in different towns every few years. His next move took him to Ohio, where his passion for towing really came to the surface. Perhaps the single most influential and important event in Tim’s professional development was when he answered an ad for tow truck drivers and met Bud Martinowski, owner of Martyn’s Towing & Service. He knew this was no ordinary job opportunity when Bud took him out to breakfast to talk with him, and wanted to understand why a young guy would want to be a tow truck driver.
Over the next five years, Bud would become a mentor to Tim, teaching him much more than just the craft of towing. They had plenty of opportunities to learn towing since Martyn’s served the Ohio Turnpike and was a respected law-enforcement tower for many local communities in the Cleveland suburbs. However, Tim credits his professional development at Martyn’s with his success throughout the industry, and still today draws from the lessons learned there.
The crew at Martyn’s made it so that Tim couldn’t wait to get to work every day just to see what would happen next, and what he would learn. His trainer, and lifelong
Brian J. Riker is a thirdgeneration towman, with 30 years of experience in the ditch as a tow operator, and president of Fleet Compliance Solutions. He specializes in helping navigate the complex world of federal and state transportation regulatory compliance. He can be reached at brian.riker@ fleetcompliancesolutions.net
Left to right: Tom Martinowski, Bud Martinowski, Tim Rudolph
Tim with one of his current trucks.
Tim and his wife of 34 years, Jennie, with a Hackensack Area VFD truck.
Pro Tow Auto Care
Hackensack,
An Elephant Story
A prime example of Tim’s attitude of service-beyond-self occurred in 1981 while working at Martyn’s. Tim had just come off a long nightshift when he received a call from the North Olmstead PD asking him to, “…tow an elephant behind the mall.” Back then it was common for the PD dispatchers to joke around with the towers and Tim promptly hung-up on the PD dispatcher.
A PD Sargent called back and again Tim hung-up, telling them he was, “too tired for this and can’t even see straight” after working all night. It was when the phone rang again for the third time, with Bud Martinowski on the line, that Tim realized the police were serious. North Olmstead Police Lieutenant Gannon had specifically requested Tim to respond because of his experience with Tim’s work and compassion.
“If you wore a green Martyn’s jacket, you were known for your ability to improvise, adapt and overcome”—and overcome he certainly did that day.
Now, 41 years later, Tim still gets emotional when he tells the story of an 11-year-old elephant named Marie, owned by a traveling circus. Elephants usually live to be about 100 years old Tim says, when he speaks of Marie being sick and needing to be rushed down to a specialty veterinarian in Columbus, Ohio. Tim responded with the biggest flatbed Martyn’s had, a Ford with a smooth steel deck.
When he arrived, all eyes were on Tim to find a solution to get Marie the ele-
friend, Ray Patton, who would later purchase Martyn’s and rename it Patton’s Towing, (still in operation today), formed the foundation of towing and recovery knowledge Tim still uses today.
As time passed, Tim found himself moving once again so he could stay close to his family. This time it was in 1985 when he moved to Minnesota, which he still calls home today. After doing some other jobs for a few years, Tim took the big leap in 1987 and started his current company, Pro Tow, with just two one-ton trucks working out of his house in Hackensack, MN.
phant, who was lying down and too weak to move on her own, onto the truck and down to Columbus safely. Looking around, Tim spotted a bunch of old tires, plenty of straw hay used for feed, and a front-end loader with a bucket. Springing into action, he directed the Great Northern Mall management crew on scene to fire up the loader while the others spread the straw on his flatbed in a thick layer, and placed the old tires behind Marie. Shortly after Tim’s arrival, Henry, a heavyduty driver for Martyn’s, arrived to help. Using a harness around the elephant’s upper torso that Tim attached to his winch line, he pulled gently as the loader pushed, using the old tires to cushion and protect Marie from the bucket. The straw worked as a dry lubricant to allow Marie to gently slide up the deck. Covering her as best they could with a tarp, Tim then used straps and his winch to secure her for the approximately 140mile trip. The police department sprang into action as well, and Tim received a police escort from the Ohio District 10 patrol, complete with traffic control to stop all ramp traffic from entering the highway.
Sadly, this story doesn’t have a happy ending, despite all the best efforts of Tim, Henry, and the others involved. Tim learned a few weeks later, from a phone call thanking him for all his efforts, that Marie had a heart condition that was not operable, and she has passed away while at the veterinary hospital.
nicknamed because of her supportive nature and ability to “keep” them in business and on budget. Ultimately, they opened a state-of-the-art shop in 2000, located out on the highway, just north of town. From this location, Tim would grow Pro Tow Auto Care into a respected fixture of the community, and begin his own role as mentor and teacher for the team—or as he calls them “coworkers”—who came through the doors at Pro Tow over the next 22 years.
and fraternity. Holding the title of Sir Knight, Tim has the honor of participating in color and honor guards, supporting patriotism and community service.
At one time or another, Tim would have 15 or more of his tow trucks in the annual Christmas parade ride through town. A very generous man, Tim and his team of coworkers often provide charitable acts to those in need, including the occasional freeof-charge repair or tow for a family in distress.
One instance recounted by Tim occurred one Christmas Eve when he came upon a young family in distress at Swanson’s Bait and Tackle, a local general store. They had a leaking radiator, and were on their way to Michigan for Christmas. Tim knew they had no money, but never hesitated to act and towed them back to his home. He then called a former co-worker and friend who was an excellent welder, and asked him to open up his shop to braise the damaged radiator so this family could get back on the road.
The card he received weeks later, thanking him for his help and letting him know the family made it out to Michigan and back home safely, was payment enough for Tim.
Tim can also be credited with saving several lives, including pushing a law-enforcement officer out of the way moments before an out-of-control vehicle careened into the work zone where they were attending to a crash.
When asked about the differences in danger working as a tow operator from his start in 1974 to today, he made a surprising observation.
“Traffic back then was distracted like it is today,” Tim points out. “But now everyone has their phone in their hand, is eating, or doing something they shouldn’t.”
With a life of service to the community, Tim has been a volunteer firefighter since 1990 and involved with countless community events. A Fourth Degree Knights of Columbus member, Tim embraces their principles of charity, unity,
Inducted into the Towman Order in 2008, this life of service was again recognized in 2014 when Tim
Over the next decade or so he slowly grew the company, got married to “the keeper” Jennie, so ◀
received the American Towman Hero Medal for saving a man’s life on an AAA call. His company, Pro Tow Auto Care, was also recognized in 2014 as one of American Towman’s 500 most-experienced towers in America (as evidenced in the sidebar about his rescue of an elephant).
In the way of life being circular, Tim credits his early mentors such as Bud Martinowski and Ray Patton for his own attitude toward becoming a mentor. Tim credits his company’s success to a very special and loyal co-worker, Aaron Isaacs, who stayed
with him for 25 years as Pro Tow Auto Care expanded.
“I couldn’t have done it without him,” Tim says of Aaron, noting that he was a big part of the initiative to stay with it and grow the company.
Speaking of the circular nature of life, Tim was extremely honored to be inducted into the Towman Order in 2008, the same year his former trainer, Ray Patton was honored posthumously with a Towman Medal that was accepted by Ray’s son, Jacob.
“I couldn’t believe my eyes when I saw Ray’s name, then his son, during the same ceremony that I was being honored at,” Tim shared. These days, he and wife Jennie are moving at a slower pace since downsizing his company. They hope to be able to travel some, maybe even make it back out to an American Towman Exposition.
Tim credits the camaraderie he experienced while attending the American Towman shows in 2008, and again in 2014, for forming some lifelong friendships and enhancing his drive to be the best professional he could. He is proud to have met so many fellow professional towers, including the likes of Pamela Turner of Lee’s Towing from Louisiana, whom he has had the opportunity to mentor and coach throughout her growing career.
“When you go to Baltimore it makes you stand taller, and feel proud to be among fellow towers,” Tim acknowledged when asked what attending a tow show meant to him.
When asked to sum up his love for the profession, he says that “Every once in a while, you get to help someone in need,” and added that he is “proud that he had the opportunity to make a difference rather than stand by the wayside.” That sums up what makes An American Towman so great—a lifetime of service before self.
Left to right: Jennie Rudolph, Tim Rudolph and in Tim’s words, “his very best friend Dawn Baker.”
Tow Boss
Anticipation is Keepin’ Me Waitin’
Realistic Timelines = Customer Satisfaction
By Chris Richard
Richard is
As a steward for Agero’s service provider partners, Chris has the responsibility of representing providers’ needs, and balancing those needs with Agero’s clients and customers. With a career spanning over two decades, he most recently led Agero’s contact center organization. Before that, Chris spent several years driving corporate initiatives and managing client services for Agero’s automotive business.
Every tow truck operator has experienced the anxious look of a stranded driver. A customer’s first thought after requesting service is most likely, “When will they get here?”
For tow businesses, understanding and addressing this concern is the key to providing outstanding customer service.
Stranded drivers need certainty, not just hope that help will arrive. Given that the median estimated time of arrival (ETA) is about one hour, tow operators must recognize that waiting is a valid concern for customers. Although responding to a tow service request takes time, a stuck motorist will often overlook factors such as traffic, weather conditions, and the location of a disabled vehicle when waiting for a tow. However, transparency from towers can significantly enhance client satisfaction.
When motorists understand the various aspects that impact their wait time, they’re more likely to have a positive experience. Setting accurate expectations for roadside service delivery can help alleviate some of the stress and confusion drivers experience, save their day, and result in a mutually beneficial relationship.
REDUCING WAIT TIMES
While the median roadside assistance ETA is an approximation, the actual time it takes for tow service providers to arrive is often faster. An analysis of Agero’s softwareenabled driver safety service times indicates that the majority of tow providers are exceeding industry expectations. Wait times continue to improve annually, indicating towers are accelerating their response times. While wait times are inevitable, towers are working hard to minimize them, and recognize that every minute counts. Each minute saved gets motorists back on the road and on with their lives faster, while allowing towers to service more roadside events. Demonstrating a commitment to saving time will resonate in a big way.
KEY FACTORS AFFECTING RESPONSES
Although towers are doing everything in their power to respond to motorists swiftly, several external factors can make it harder to keep wait times low. These factors may be obvious to towers, but it’s important to communicate them to motorists, as they can experience a wide range of emotions, including panic or helplessness, during breakdowns. Common factors affecting wait times include:
Traffic Congestion: Service providers may be delayed during traffic peaks due to road congestion. When dispatching service, it helps to remind motorists that traffic peaks in the morning between 6:00 and 9:00 a.m., and in the afternoon between 4:00 and 7:00 p.m.,
Inclement Weather: Severe weather can even affect roadway access and a service provider’s ability to reach a disabled vehicle. Safety is paramount, and severe
Chris
Agero’s Vice President of Network Services.
weather conditions are worth discussing with motorists when responding to their calls.
Type of Service: While most roadside events can be handled by a light-duty service vehicle or tow truck, specialized expertise and equipment may be required for certain situations involving larger vehicles, ultimately leading to longer wait times. For example, complicated recoveries might require using outriggers, and/or a rotating boom. If a specialized tow is required, let the motorist know upfront that this has the potential to impact arrival time.
Vehicle Location: Geographic areas can also influence wait times.
Customers in less populated, rural settings may experience longer wait times due to the increased distance service providers must travel. Set the right expectations with customers who may be farther away or are in locations that are difficult to navigate.
Details Make A Difference: The information collected during the roadside service request can impact customer wait times. Dispatchers must gather all pertinent details to avoid missing data that will require follow-up calls. Towers should also consider contacting motorists directly upon receiving their request to confirm all service details are correct or if any changes must be addressed.
REDUCE DISPATCH DELAYS
Employing digital tools can help simplify service requests for drivers and benefit motorists and towers alike, improving the service experience for all parties. For instance, some digital tools enable towers to evaluate service requests that come in, and then accept the jobs that they’re best positioned to manage. Additionally, some digital tools offer capabilities that keep dispatch times reduced:
-Accurate Location Tracking: A common trouble spot for tow service providers is locating the
customer’s vehicle when arriving on scene. A digital intake option allows customers to confirm their vehicle’s exact location and leave comments with additional details to help direct the service provider. Customers can monitor their service provider in realtime with live tracking while they’re en route. Drivers that have access to GPS tracking often report higher satisfaction with the event, resulting in an increase in a Net Promoter Score of about five points.
-Customer Data: Most digital intake channels ensure the dispatcher has access to the required information regarding the motorist’s vehicle and active coverage, preventing the need for follow-up calls that delay dispatch. This typically includes warranty or coverage details, vehicle make, model, color, VIN, and license plate number, all of which are necessary for intake. The more comprehensive the details provided during intake, the faster a
service provider can be dispatched with the appropriate equipment.
TRANSPARENCY ENHANCES CUSTOMER SATISFACTION
In summary, wait times can be a frustrating aspect of roadside assistance. To help improve a motorist’s experience, it’s crucial for towers to set realistic expectations and provide transparent information. Communicate the external factors— weather, traffic, and a vehicle’s location—which can influence the actual arrival time.
Additionally, leveraging digital tools can help streamline the process for assisting motorists and improve efficiency. By embracing transparency and digital solutions, tow businesses will not only reduce wait times, but also build stronger, more positive and trusting customer relationships.
eV safeTy
Charged With Risk Understanding Hazards of Electric Vehicles
By Paul Stephens
As Electric Vehicles (EVs) have become a significant feature of the automotive landscape, manufacturers are rapidly pursuing platform changes and upgrades, such as new battery technologies and lighter material compositions. Consequently, tow business owners and operators will increasingly need to be well versed in the potential problems related to towing or recovering an EV, especially one with a compromised high-voltage system or damaged structural components.
These issues are usually the result of either an accident or an anomaly within the vehicle’s electrical systems. It’s critical for tow operators to know the type of intervention that is required, which might be as simple making a phone call to the right resource.
KNOWLEDGE IS POWER
Identifying hazards of electric vehicles must begin with the initial contact. Different scenarios will affect how a tow operator should respond. Familiarization with an EV and its components will provide a clear understanding of the differences between gas-powered and high-voltage vehicles. In addition, a general understanding of EV operating procedures is necessary before any interaction in order to have a successful outcome. A towman need not be an electrical engineer to understand the difference between essential and non-essential information.
For operators new to EV transport or towing, there are a few things to be aware of that will undoubtedly directly affect recovery actions taken, and help to identify safety issues.
BATTERY BASICS
Consider the following:
• A high-voltage battery can add up to 1100 lbs. to a vehicle’s weight. This aspect will affect both the equipment and the technique required for a tow or a recovery.
• The color orange is mandated for highvoltage components on an EV or hybrid vehicle. The color is easily identifiable and can aid in recognizing and exposing an issue if it has been damaged in an accident.
If in fact the orange cabling is breached, the exposed wires clearly indicate that it is not safe to operate the vehicle. Therefore, never touch any component marked or otherwise colored orange, as a breach in
Paul Stephens is a towing industry trainer with more than 34 years of towing experience. He has served as a consultant for many automobile manufacturers, equipment manufacturers, and companies for service provider education, towability and road service procedures.
When storing a compromised vehicle at an impound yard, place it in an area at least 50 feet away from all vehicle and structures, enclosed with cement blocks on both sides, or in an EV Fire Box containment unit that can be flooded with water if necessary.
this component means that there is nothing you can do to assist, so don’t even attempt it. Stay away and call the appropriate responders.
DUAL BATTERIES AND WEIGHT ISSUES
Electric vehicles utilize two separate systems, one is the 12-volt, and the other is the high-voltage. The 12-volt battery handles all the functionality of the vehicle, such as headlights, air bags, radio, and ignition. The highvoltage system handles the propulsion and slowing of the vehicle—drive motors and regenerative braking.
For operators dispatched to assist a disabled EV or hybrid, there are some considerations before sending a truck to the casualty vehicle, such as:
• A basic understanding of the tow company’s EV Emergency Response Guidelines (ERG). (Which can be derived from EV manufacturers’ manuals and web sites.)
• The type of vehicle needing roadside service. Weight variations on EVs can bump up the required towing unit an entire weight class. Even the smaller EV models exceed 5,000 lbs. or more, with some standard models approaching 10,000 lbs., such as the GM Hummer. EV pickups can easily weigh as much as 6000 to 8000 lbs. Utilizing the proper wrecker will ensure that equipment is not being overloaded, which otherwise could lead to brake fade, stability issues, and rigging failures. Wheel lifts and dollies are acceptable practices on some models, but only within the weight limits to avoid overloading the truck and dollies.
Knowing these limits and staying within the equipment design factors ensure a safe transport. Always remember that an even load distribution, proper securement, and age of equipment all play a crucial
role in a successful transport. For instance, one strap on a wheel is not enough to secure any vehicle, let alone a heavier EV.
THERMAL RUNAWAY
With the newer high-voltage battery technologies, there is also built in thermal sensing, 360-degree cameras, and self-monitoring systems that can give a fair warning of potential vehicle issues. These warnings can include ◀
If the EV is bricked (wheels locked), use skates or dollies to move it.
horns, alarms, or texts to the owner’s phone, which provide insight into a possible issue early in the emergency so it can be better mitigated.
ACCIDENT HAZARDS
Various types of hazards arise in the field which might need to be addressed at the tow facility prior to arriving on scene. Depending on the damage to the vehicle, each plan should be communicated with all parties.
Dispatchers should ask probing questions such as, “If the vehicle is simply disabled and in need of a standard tow, can transmission be shifted into Neutral or is it stuck in Park?” Every varying situation should be incorporated into the company’s ERG for mitigation and/or resolution for future reference.
Caution is crucial when arriving at an accident scene. Rely on senses such as sight and smell to identify
hazards. The odor of electrical fumes, off-gassing batteries, and even cherry candy, or visually seeing smoke and feeling radiating heat, are all indicators of a severe high-voltage emergency. These indicators are triggers to notify emergency responders, if they are not already on site.
When diving deeper into a compromised vehicle at an accident scene, always approach from the one side or the other to avoid being struck by any potential vehicle movement. Confirming that the vehicle is actually shut off is the first step. If unable to gain access to the ignition area, then this can be done by removing the key or key card, usually about 25 feet away from the vehicle.
Newer tools are becoming available that can assist with an emergency shutdown, and can be plugged into the charge port to turn off the HV power. While such tools can be used in an emergency, they might not work on all vehicles.
Use extra caution when approaching a damaged EV or hybrid, especially if any wires are exposed.
SEVERE ISSUES
Once there is confirmation that the vehicle is completely shutdown, it is important to note any fluid leaks, especially from under the floor pan or belly area of the vehicle. Battery leaks can include toxic electrolytes that can be the beginning of a more enhanced emergency. If there is a fluid leak, have the fire department place a thermal imaging camera onto the battery area to detect an elevated temperature. Exposed cables can also be an issue, and never come into contact with the high-voltage system even if everything is shut down and isolated.
A severe incident, such as an overturned EV, should be handled with extra care, as this situation poses additional issues for towers. Simply uprighting the car may jar the internal battery components when it lands from the recovery procedure, and potentially initiate a thermal event. Another consideration when uprighting is the weight of the battery compartment, which will require more force to put the vehicle back on its wheels.
IMPOUND YARD CAUTIONS
A tow company should have a formalized procedure for storage of casualty EVs. When storing a compromised EV vehicle at an impound yard, it must be placed in an area at least 50 feet away from all other vehicles and structures. This safety buffer should allow access to the EV from either end.
Another aspect to consider when storing a severely compromised EV is clear access to the battery area, which can be as simple as placing the rear tires onto blocks, exposing the battery substructure. Some tow companies designate isolated storage areas in their lots with cement blocks on both sides of the vehicle in the event of a thermal runaway event.
EV fires can be complicated and it is highly recommended to contact the fire department when any such ◀
event occurs. Not all EV fires are related to the HV battery components, so contacting the fire department can help to address a 12V electrical issue, or another component.
QUICK REFERENCES
There are many reasons to build an internal procedure or module for in-house training related to EVs. The most important information should be readily available to staff, especially if the business is involved with government contracts, municipalities, law enforcement, and even private commercial companies. Documents must be available to all staff and easily retrievable when necessary.
For example, stuck vehicle chargers are common, so understanding where the manual release is located in the vehicle, how to disconnect, and the proper sequence for removal from the charge station are all things an EV tow operator should either know, or at the very least, have a quick access to reference material.
Most state governments have started adopting standards that will need to be met for emissions over the next several years, which means EV’s are not going anywhere anytime soon. With bricked units (locked wheels) being a regular occurrence, knowing how to use skates and dollies can help an operator complete a successful transport.
Before accepting an EV tow job, examine the underlying factors, including specialized equipment needs and safety protocols, as well as the following:
• Can this vehicle be safely towed with available equipment, considering both the weight and dimensions?
• Will this EV be able to roll freely or will it be necessary to use skates or dollies?
• Does a the tow operator have a basic understanding of emergency procedures to respond to an event?
• What sort of assistance can a towman expect from calling the dealership or manufacturer?
As the EV landscape continues to evolve, staying informed about safe towing and transportation practices is crucial to ensuring a smooth and safe experience for both tow operators and EV owners.
Check underneath an EV for any leaking electrolyte fluid.
Star Wars Wrecker
Plus Two More Rolling Masterpieces from Cecil Burrowes
By George L. Nitti
At the 2024 American Towman Exposition in Baltimore, airbrush artist Cecil Burrowes once again proved why he is widely regarded as the Picasso of the towing industry. Known for his ability to transform tow trucks into rolling works of art, Burrowes showcased three jawdropping creations that captured the imagination of attendees and earned him accolades at the Exposition’s Wrecker Pageant.
A MOVIE-THEMED MASTERPIECE
One of Burrowes’ standout designs at the Pageant featured a Star Wars-themed truck commissioned by Joe and Paul Gutman of Master Collision Concepts LLC in Rockville Centre, NY. The brothers, lifelong Star Wars fans, sought to break away from the more common tower motifs of flames and skulls to create something truly special.
The design, airbrushed on a 2023 Dodge Ram Crew Cab fitted with a Jerr-Dan MPL-40 wrecker, features a sweeping galactic backdrop in hues of purple, punctuated by stars and
noteworthy Star Wars characters such as Darth Sidious, Grogu (Baby Yoda), BB-8, Chewbacca, and C-3PO. Darth Sidious strikes with a high-voltage electric force—a touch that Burrowes described as, “adding that extra bit of drama.”
The intricate design process took approximately ten weeks to create. Every detail was meticulously planned and handcrafted, from wet-sanding the surface to layering vibrant pearls and glazes, creating a luminous, otherworldly effect.
“The whole truck became the galaxy,” Burrowes shared. “It’s a piece that’s meant to turn heads on the road and at shows.” And it certainly did at the AT Exposition, where it earned a trophy in the Light Duty Wrecker Pre-2024 Class.
PATRIOTIC PRIDE
Burrowes’ other showstopper at the AT Exposition was a patrioticthemed design for Matthew Bonomo of Non-Stop Towing in Freeport, NY. This truck, which earned a First place in the Light-Duty Wrecker Pre-2024 Class, features a grayscale American flag intertwined with tribal-style ghost flames. On
Even from a distance the Star Wars imagery stands out.
Master Yoda takes on Darth Sidious in a light saber duel.
Baby Yoda adds a light touch to a serious Jerr-Dan wrecker.
its storage boxes, haunting yet lifelike skeletal soldiers roam the battlefield, adding a surreal twist to the design.
Unlike the vibrant Star Wars truck, this project focused on monochromatic tones, requiring a high degree of precision to achieve depth and contrast.
“It’s understated but powerful,” Burrowes explained. “The flag emerges as you step back, drawing people in for a closer look.”
The project took three weeks from start to finish and went off without a hitch. “It was one of those rare projects where everything fell into place perfectly,” Burrowes said.
CELEBRATING THE AT EXPOSITION IN BALTIMORE
In addition to these two masterpieces, Burrowes also displayed a flatbed truck from NonStop that earned second place in its category. This design, featuring a ghostly grim reaper, also utilized a grayscale flag backdrop, showcased
In marked contrast to the colorful Star Wars wrecker, this project for NonStop focused on
On the wrecker’s storage boxes, menacing skeletal soldiers patrol the battlefield. Burrowes’ ability to balance complexity and simplicity across different projects.
Burrowes sees the AT Exposition as an opportunity to celebrate the artistry and effort behind custom truck designs. He envisions future shows including behind-the-scenes features
The Art of Airbrushing
Originally from Jamaica, Burrowes has been honing his craft in New York since 1985. Despite the growing preference for vinyl wraps in the industry, he continues to champion the art of airbrushing.
“It’s a dying art form, but there are still people who value the time and effort it takes to create something truly unique,” he said.
For Burrowes, the 2024 American Towman Exposition in Baltimore was not only a platform to showcase his work, but also a testament to his dedication to his craft. Whether it’s from a galaxy far, far away, or illustrating the enduring spirit of patriotism, his designs resonate as much for their artistry as for the stories they tell.
to highlight the creative process.
“There’s so much passion that goes into these trucks,” he pointed out. “Sharing these stories would bring even more attention and excitement to the American Towman Exposition.”
Airbrushed paint requires weeks of intricate design and masking.
Darth Sidious zaps the truck, adding some intense drama.
monochromatic tones.
Steve Calitri Editor-in-Chief scalitri@towman.com
Towman in Paradise
By Steve Calitri
Atow boss in paradise faces a myriad of challenges to be an effective leader.
At the scene of an incident, the towman must interact with police in command and firefighters. A sense of his own authority goes a long way in partnering successfully with other first responders at the scene. Getting your new tow operators ready to handle an accident call takes leadership from the top guy.
Training tow operators to work cautiously on the white line, so that they respect the peril and know how to reduce their risk, takes unwavering leadership from the top.
A tow operator who is not cautious enough, or cannot master his fear of cars and tractor trailers roaring by, will not be with you long. Some tow bosses have been very proactive in creating a safer workspace on the side of the road, employing specialty cones, arrow signs, and other traffic control measures. A proactive tow boss like this will keep his operators safer and they will ultimately remain longer with the company.
Forging a strong relationship with the
town’s police chief, fire chief, and other town officials calls for leadership. Towmen provide critical services a town or highway authority needs. They want to work with companies who know how to get the job done, quickly and efficiently.
At the American Towman ShowPlace— Las Vegas, Jim Saeli of DRIVE will be conducting a seminar on recruiting, hiring, and getting people on board to help your business run smoothly and boost profits. His class is invaluable to a tow business owner.
Inspiring your tow operators is also an act of leadership. From the captain of the ship, the sailors should feel the confidence being placed upon them to man the sails through rough seas and storms—that is, through the toughest recovery jobs, the high-pressure incidents, all the while dealing tactfully with irate motorists. From the tow boss, the operator should get the sense of the job’s importance and how great a towing and recovery specialist is.
At the AT ShowPlace—Las Vegas during Tow Industry Week, all the stress of towing is filtered out and the ambience is a towman’s paradise: the thrill of intellectual challenges are there at the American Towman Academy, and at the live recoveries and the training exercises amidst a spirit of celebration and legendary hospitality (the Cactus Feast).
So, if you weren’t aware you are a towman in paradise, you’ll become acutely aware of it at the South Point Resort Casino and Convention Center in April.
News flash
Guardian Fleet Services Expands Texas Operations with Dual Acquisitions
Guardian Fleet Services has bolstered its Texas presence by acquiring Texas Auto Carriers (TAC) and Isaacs Wrecker Service, two leading towing and transportation companies. These strategic acquisitions enhance Guardian’s reach and capabilities across the state.
Based in San Antonio, TAC has over 40 years of experience in towing, recovery, heavy hauling, and auto transport. Founded in 1984 by Ford Wagner and his father, TAC has earned a solid reputation under the leadership of Ford and LouAnn Wagner. The Wagners will remain involved during the transition, with LouAnn noting that Guardian’s support will strengthen TAC’s ability to serve its customers.
Isaacs Wrecker Service, founded in 1999 by Keith and Sammie Isaacs, operates a fleet of 65 power units, 30 trailers, and 30 support vehicles across 10 locations in East Texas. Specializing in heavy-duty hauling, hazmat cleanup, and oilfield services, Isaacs will continue under Keith’s leadership as Vice President of the Texas Market.
“These partnerships reinforce our commitment to Texas communities with advanced resources and top-tier service,” said Geoff Russell, CEO of Guardian Fleet Services.
With these acquisitions, Guardian now operates over 40 locations nationwide, solidifying its position as the largest provider of towing and transportation services in the U.S.
Source: guardianfleetservice.com
Christmas Tragedies Claim the Lives of Three Towmen
Christmas week brought devastating losses to the towing community, with three tow truck operators killed in separate incidents, leaving families and colleagues mourning.
In Wisconsin, 40-year-old Hussain Farhat of Yaffo Towing in Chicago was struck and killed on Christmas Eve while loading a disabled vehicle on I-94’s eastbound shoulder. A blue minivan fled the scene after hitting him. Farhat was transported to a local hospital, where he was pronounced dead.
Fellow tow truck operators gathered on Christmas Day at a vigil off Interstate 94 to honor Farhat. “It’s a tight brotherhood,” said Zach Arnett, one of the attendees. “When one of us falls, we stick together.”
Hours before Farhat’s death, in Kankakee County, Illinois, a tow truck driver for Ray & Wally’s Towing was killed in a collision involving two semi-tractor trailers on Illinois Route 17.
The crash occurred when one semi lost control and struck another, as well as the tow truck. The driver was pronounced dead at the scene. His
15-year-old son, who was in the truck at the time, suffered serious injuries and was transported to a local hospital.
In Killeen, Texas, on December 20, David Holz, a tow truck operator with Unlimited Towing and Recovery, was struck and killed while assisting a vehicle on IH-35 near Salado.
Holz, a mentor to many in the industry, was known for his dedication and generosity. He previously worked with Goode Towing & Recovery, and was beloved by colleagues and the broader towing community. He is survived by his wife, two children, and three grandchildren.
“This tragedy so close to the holidays is heartbreaking,” said a representative from Southwest Tow Operators. “David was a pillar of our industry, always willing to help others.”
Abejuela’s Webinar Earns Praise from Tow Operators
Terry Abejuela’s recent webinar on carrier operations, hosted by the American Towman Academy Online on January 8, 2025, received glowing reviews from tow bosses and operators across the industry. Designed to educate and elevate towing professionals, the webinar covered essential topics such as safe practices, proper equipment placement, and ensuring tools are appropriately rated for specific jobs.
Participants were quick to share their appreciation, scoring him a resounding thumbs-up online with the following comments:
“A good overview for new or newer tow operators touching on safe practices, placement, and ensuring your equipment is rated for the job,” said Scott Dynes.
“I really appreciate the training you guys provide,” remarked William Post.
“Perfect for new ways to educate my employees. This was a great webinar,” added Andrew Hall.
For those who missed the live session, the replay is available for purchase in the American Towman Academy archives.
Source: americantowman.com/academy
A Texas Auto Carriers chassis, now part of Guardian’s growing fleet.
A Christmas Day vigil to honor the life of tow truck driver Hussain Farhat.
Tow Truck Violence Sparks Police Crackdown in Toronto
Toronto police report that 60 tow truck-related shootings occurred in 2024, accounting for nearly 15% of the city’s shooting incidents.
A comprehensive enforcement effort by police forces across the Greater Toronto Area (GTA) has led to nearly 1,400 charges and the removal of 75 tow trucks from roadways this year, as authorities target “bad actors” in the towing industry.
“With an intelligence-led approach, policing partners are diligently working together to address criminality in the towing industry to identify, disrupt, and dismantle organized crime groups violating regulations and exploiting other tow operators,” the Ontario Provincial Police (OPP) said in a December news release.
Source: toronto.ctvnews.ca and thestar.com
Driver Sentenced in Crash That Killed Michigan Towman
A 19-year-old who struck and killed Hastings, Michigan tow truck driver Keagan Spencer in November 2023 was sentenced. Spencer was killed while towing vehicles when he stopped on the median.
Payton Ferris pleaded “no contest” to misdemeanor charges and received two years of probation, mandatory counseling, and 500 hours of community service. Ferris will face one year in jail if probation is violated and was ordered to pay a $2,000 fine plus restitution for Spencer’s funeral costs.
Ferris’ driver’s license was suspended for a year, and he must complete all available distracted and safe driving classes. The judge warned that any traffic infraction would violate his probation.
The sentencing came after statements from Spencer’s family, who criticized the punishment as too lenient.
News flash
Guardian Fleet Services Expands Texas Operations with Dual Acquisitions
Guardian Fleet Services has bolstered its Texas presence by acquiring Texas Auto Carriers (TAC) and Isaacs Wrecker Service, two leading towing and transportation companies. These strategic acquisitions enhance Guardian’s reach and capabilities across the state.
Based in San Antonio, TAC has over 40 years of experience in towing, recovery, heavy hauling, and auto transport. Founded in 1984 by Ford Wagner and his father, TAC has earned a solid reputation under the leadership of Ford and LouAnn Wagner. The Wagners will remain involved during the transition, with LouAnn noting that Guardian’s support will strengthen TAC’s ability to serve its customers.
Isaacs Wrecker Service, founded in 1999 by Keith and Sammie Isaacs, operates a fleet of 65 power units, 30 trailers, and 30 support vehicles across 10 locations in East Texas. Specializing in heavy-duty hauling, hazmat cleanup, and oilfield services, Isaacs will continue under Keith’s leadership as Vice President of the Texas Market.
“These partnerships reinforce our commitment to Texas communities with advanced resources and top-tier service,” said Geoff Russell, CEO of Guardian Fleet Services.
With these acquisitions, Guardian now operates over 40 locations nationwide, solidifying its position as the largest provider of towing and transportation services in the U.S.
Source: guardianfleetservice.com
Christmas Tragedies Claim the Lives of Three Towmen
Christmas week brought devastating losses to the towing community, with three tow truck operators killed in separate incidents, leaving families and colleagues mourning.
In Wisconsin, 40-year-old Hussain Farhat of Yaffo Towing in Chicago was struck and killed on Christmas Eve while loading a disabled vehicle on I-94’s eastbound shoulder. A blue minivan fled the scene after hitting him. Farhat was transported to a local hospital, where he was pronounced dead.
Fellow tow truck operators gathered on Christmas Day at a vigil off Interstate 94 to honor Farhat. “It’s a tight brotherhood,” said Zach Arnett, one of the attendees. “When one of us falls, we stick together.”
Hours before Farhat’s death, in Kankakee County, Illinois, a tow truck driver for Ray & Wally’s Towing was killed in a collision involving two semi-tractor trailers on Illinois Route 17.
The crash occurred when one semi lost control and struck another, as well as the tow truck. The driver was pronounced dead at the scene. His
15-year-old son, who was in the truck at the time, suffered serious injuries and was transported to a local hospital.
In Killeen, Texas, on December 20, David Holz, a tow truck operator with Unlimited Towing and Recovery, was struck and killed while assisting a vehicle on IH-35 near Salado.
Holz, a mentor to many in the industry, was known for his dedication and generosity. He previously worked with Goode Towing & Recovery, and was beloved by colleagues and the broader towing community. He is survived by his wife, two children, and three grandchildren.
“This tragedy so close to the holidays is heartbreaking,” said a representative from Southwest Tow Operators. “David was a pillar of our industry, always willing to help others.”
Abejuela’s Webinar Earns Praise from Tow Operators
Terry Abejuela’s recent webinar on carrier operations, hosted by the American Towman Academy Online on January 8, 2025, received glowing reviews from tow bosses and operators across the industry. Designed to educate and elevate towing professionals, the webinar covered essential topics such as safe practices, proper equipment placement, and ensuring tools are appropriately rated for specific jobs.
Participants were quick to share their appreciation, scoring him a resounding thumbs-up online with the following comments:
“A good overview for new or newer tow operators touching on safe practices, placement, and ensuring your equipment is rated for the job,” said Scott Dynes.
“I really appreciate the training you guys provide,” remarked William Post.
“Perfect for new ways to educate my employees. This was a great webinar,” added Andrew Hall.
For those who missed the live session, the replay is available for purchase in the American Towman Academy archives.
Source: americantowman.com/academy
A Texas Auto Carriers chassis, now part of Guardian’s growing fleet.
A Christmas Day vigil to honor the life of tow truck driver Hussain Farhat.
Tow Truck Violence Sparks Police Crackdown in Toronto
Toronto police report that 60 tow truck-related shootings occurred in 2024, accounting for nearly 15% of the city’s shooting incidents.
A comprehensive enforcement effort by police forces across the Greater Toronto Area (GTA) has led to nearly 1,400 charges and the removal of 75 tow trucks from roadways this year, as authorities target “bad actors” in the towing industry.
“With an intelligence-led approach, policing partners are diligently working together to address criminality in the towing industry to identify, disrupt, and dismantle organized crime groups violating regulations and exploiting other tow operators,” the Ontario Provincial Police (OPP) said in a December news release.
Source: toronto.ctvnews.ca and thestar.com
Driver Sentenced in Crash That Killed Michigan Towman
A 19-year-old who struck and killed Hastings, Michigan tow truck driver Keagan Spencer in November 2023 was sentenced. Spencer was killed while towing vehicles when he stopped on the median.
Payton Ferris pleaded “no contest” to misdemeanor charges and received two years of probation, mandatory counseling, and 500 hours of community service. Ferris will face one year in jail if probation is violated and was ordered to pay a $2,000 fine plus restitution for Spencer’s funeral costs. Ferris’ driver’s license was suspended for a year, and he must complete all available distracted and safe driving classes. The judge warned that any traffic infraction would violate his probation.
The sentencing came after statements from Spencer’s family, who criticized the punishment as too lenient.
Source: wzzm13.com
Keagan Spencer with his fiancée and two children.
by
Don Lomax
News flash
Guardian Fleet Services Expands Texas Operations with Dual Acquisitions
Guardian Fleet Services has bolstered its Texas presence by acquiring Texas Auto Carriers (TAC) and Isaacs Wrecker Service, two leading towing and transportation companies. These strategic acquisitions enhance Guardian’s reach and capabilities across the state.
Based in San Antonio, TAC has over
40 years of experience in towing, recovery, heavy hauling, and auto transport. Founded in 1984 by Ford Wagner and his father, TAC has earned a solid reputation under the leadership of Ford and LouAnn Wagner. The Wagners will remain involved during the transition, with LouAnn noting that Guardian’s support will strengthen TAC’s ability to serve its customers.
Isaacs Wrecker Service, founded in 1999 by Keith and Sammie Isaacs, operates a fleet of 65 power units, 30 trailers, and 30 support vehicles across 10 locations in East Texas. Specializing in heavy-duty hauling, hazmat cleanup, and oilfield services, Isaacs will continue under Keith’s leadership as Vice President of the Texas Market.
“These partnerships reinforce our commitment to Texas communities with advanced resources and top-tier service,” said Geoff Russell, CEO of Guardian Fleet Services.
With these acquisitions, Guardian now operates over 40 locations nationwide, solidifying its position as the largest provider of towing and transportation services in the U.S.
Source: guardianfleetservice.com
Christmas Tragedies Claim the Lives of Three Towmen
Christmas week brought devastating losses to the towing community, with three tow truck operators killed in separate incidents, leaving families and colleagues mourning.
In Wisconsin, 40-year-old Hussain Farhat of Yaffo Towing in Chicago was struck and killed on Christmas Eve while loading a disabled vehicle on I-94’s eastbound shoulder. A blue minivan fled the scene after hitting him. Farhat was transported to a local hospital, where he was pronounced dead.
Fellow tow truck operators gathered on Christmas Day at a vigil off Interstate 94 to honor Farhat. “It’s a tight brotherhood,” said Zach Arnett, one of the attendees. “When one of us falls, we stick together.”
Hours before Farhat’s death, in Kankakee County, Illinois, a tow truck driver for Ray & Wally’s Towing was killed in a collision involving two semi-tractor trailers on Illinois Route 17.
The crash occurred when one semi lost control and struck another, as well as the tow truck. The driver was pronounced dead at the scene. His 15-year-old son, who was in the truck at the time, suffered serious injuries and was transported to a local hospital.
In Killeen, Texas, on December
A Texas Auto Carriers chassis, now part of Guardian’s growing fleet.
20, David Holz, a tow truck operator with Unlimited Towing and Recovery, was struck and killed while assisting a vehicle on IH-35 near Salado.
Holz, a mentor to many in the industry, was known for his dedication and generosity. He previously worked with Goode Towing & Recovery, and was beloved by colleagues and the broader towing community. He is survived by his wife, two children, and three grandchildren.
“This tragedy so close to the holidays is heartbreaking,” said a representative from Southwest Tow Operators. “David was a pillar of our industry, always willing to help others.”
Abejuela’s Webinar Earns Praise from Tow Operators
Terry Abejuela’s recent webinar on carrier operations, hosted by the American Towman Academy Online on January 8, 2025, received glowing reviews from tow bosses and operators across
the industry. Designed to educate and elevate towing professionals, the webinar covered essential topics such as safe practices, proper equipment placement, and ensuring tools are appropriately rated for specific jobs.
Participants were quick to share their appreciation, scoring him a resounding thumbs-up online with the following comments:
“A good overview for new or newer tow operators touching on safe practices, placement, and ensuring your equipment is rated for the job,” said Scott Dynes.
“I really appreciate the training you guys provide,” remarked William Post.
“Perfect for new ways to educate my employees. This was a great webinar,” added Andrew Hall.
For those who missed the live session, the replay is available for purchase in the American Towman Academy archives.
Source:
americantowman.com/academy
Tow Truck Violence Sparks Police Crackdown in Toronto
Toronto police report that 60 tow truck-related shootings occurred in 2024, accounting for nearly 15% of the city’s shooting incidents.
A comprehensive enforcement effort by police forces across the Greater Toronto Area (GTA) has led to nearly 1,400 charges and the removal of 75 tow trucks from roadways this year, as authorities target “bad actors” in the towing industry.
“With an intelligence-led approach, policing partners are diligently working together to address criminality in the towing industry to identify, disrupt, and dismantle organized crime groups violating regulations and exploiting other tow operators,” the Ontario Provincial Police (OPP) said in a December news release.
Source: toronto.ctvnews.ca and thestar.com
News flash
Guardian Fleet Services Expands Texas Operations with Dual Acquisitions
Guardian Fleet Services has bolstered its Texas presence by acquiring Texas Auto Carriers (TAC) and Isaacs Wrecker Service, two leading towing and transportation companies. These strategic acquisitions enhance Guardian’s reach and capabilities across the state.
Based in San Antonio, TAC has over
40 years of experience in towing, recovery, heavy hauling, and auto transport. Founded in 1984 by Ford Wagner and his father, TAC has earned a solid reputation under the leadership of Ford and LouAnn Wagner. The Wagners will remain involved during the transition, with LouAnn noting that Guardian’s support will strengthen TAC’s ability to serve its customers.
Isaacs Wrecker Service, founded
in 1999 by Keith and Sammie Isaacs, operates a fleet of 65 power units, 30 trailers, and 30 support vehicles across 10 locations in East Texas. Specializing in heavy-duty hauling, hazmat cleanup, and oilfield services, Isaacs will continue under Keith’s leadership as Vice President of the Texas Market.
“These partnerships reinforce our commitment to Texas communities with advanced resources and top-tier service,” said Geoff Russell, CEO of Guardian Fleet Services.
With these acquisitions, Guardian now operates over 40 locations nationwide, solidifying its position as the largest provider of towing and transportation services in the U.S.
Source: guardianfleetservice.com
Christmas Tragedies Claim the Lives of Three Towmen
Christmas week brought devastating losses to the towing community, with three tow truck operators killed in separate incidents, leaving families and colleagues mourning.
In Wisconsin, 40-year-old Hus-
A Texas Auto Carriers chassis, now part of Guardian’s growing fleet.
sain Farhat of Yaffo Towing in Chicago was struck and killed on Christmas Eve while loading a disabled vehicle on I-94’s eastbound shoulder. A blue minivan fled the scene after hitting him. Farhat was transported to a local hospital, where he was pronounced dead.
Fellow tow truck operators gathered on Christmas Day at a vigil off Interstate 94 to honor Farhat. “It’s a tight brotherhood,” said Zach Arnett, one of the attendees. “When one of us falls, we stick together.”
Hours before Farhat’s death, in Kankakee County, Illinois, a tow truck driver for Ray & Wally’s Towing was killed in a collision involving two semi-tractor trailers on Illinois Route 17.
The crash occurred when one semi lost control and struck another, as well as the tow truck. The driver was pronounced dead at the scene. His 15-year-old son, who was in the truck at the time, suffered serious injuries and was transported to a local hospital.
In Killeen, Texas, on December 20, David Holz, a tow truck operator with Unlimited Towing and Recovery, was struck and killed while assisting a vehicle on IH-35 near Salado.
Holz, a mentor to many in the industry, was known for his dedication and generosity. He previously worked with Goode Towing & Recovery, and was beloved by colleagues and the broader towing community. He is survived by his wife, two children, and three grandchildren.
“This tragedy so close to the holidays is heartbreaking,” said a representative from Southwest Tow Operators. “David was a pillar of our industry, always willing to help others.”
A Christmas Day vigil to honor the life of tow truck driver Hussain Farhat.
