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WH AT I S B O G O FLAS H? BOGO Flash is a limited time offer promotion in which you can purchase a selected product and receive a nominated product for FREE! Offers are only available for 2 days / 41 hour period or while stocks last. There will be 2 rounds of BOGO Flash offers. Each round is for 2 days or while stocks last, with two separate rounds of BOGO Flash offers over 1 week.
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ROUND ONE BOGO Flash offers will be announced on Tuesday 18 February at 7am AEDT, 9am NZDT Round One offers will be available until 11.59pm AEDT Wednesday 19 Feb & 1.59am NZDT Thursday 20 Feb or while stocks last.
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ROUND TWO BOGO Flash offers will be announced on Thursday 20th Feb at 7am AEDT, 9am NZDT Round Two offers will be available until 11.59pm AEDT Friday 21 Feb & 1.59am NZDT Saturday 22 Feb or while stocks last.
You will have 2 days to purchase one, two or all three of the BOGO Flash offers for that round!
WHEN WILL I FIND OUT WHAT THE BOGO FLASH OFFERS ARE? All three BOGO Flash offers will be announced at 7am AEDT & 9am NZDT on Tuesday 18 and Thursday 20 Feb on the dōTERRA Australia & New Zealand Social Media Channels, Website and via Email at the start of each round.
H OW CA N I PUR CHAS E A B OG O F L ASH OF F ER? Purchasing on a Standard Order 1.
Purchasing on a Loyalty Rewards Order
Log in to virtual office and select the “Shop” tab.
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2. Add the BUY item (s) to your cart (the FREE item(s) will be automatically added later).
Log in to virtual office and click on your LRP template.
2. Add the BUY item (s) to your cart (the FREE item(s) will be automatically added later).
3. Click Review Cart
3. Select “Review Cart” will take you to Cart.
4. Click Continue to see Order Summary
4. Select “Continue” to Proceed to Checkout.
5. Click Process Order Now to proceed to check out.
5. Select “Process Order Now” to complete the purchase.
6. The FREE item(s) will automatically be added to your order and displayed on the invoice at the end of purchase process.
6. The FREE item(s) will automatically be added to your order and displayed on the invoice at the end of purchase process.
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B OG O F L AS H OR DE R QUE R I ES HOW CAN I CHECK IF MY BOGO FLASH ORDER HAS BEEN PROCESSED? Depending on the number of people ordering, you may receive a message saying “Thank you, we have received your order and it is being processed”. This message could be on your screen for at least 5 minutes. Do not keep clicking submit or you may create duplicate orders. To confirm that your order has been submitted, click “Order & Package Tracking” in your Dashboard Tab. This could take 20 minutes to appear. If this status does not occur, please contact Member Services (please refer to page 4 for contact details).
IS THERE A BOGO FLASH ORDER LIMIT? Yes, there is a limit of 5 of each offer per round, per account. There will be three offers released on the one day and you can purchase up to 5 of each of the three offers in the one order. (Order all 3 BOGO Flash offers in one order (up to 5 of each offer) during the 41-hour window.)
WILL I BE ABLE TO COMBINE BOGO FLASH OFFERS FROM ROUND ONE AND ROUND TWO INTO ONE ORDER? No, BOGO Flash offers from both promotional rounds (over the 4 days) cannot be combined into one order. During each promotional BOGO Flash round you will only be able to purchase the three available BOGO Flash offers.
DO THE BOGO FLASH ORDERS QUALIFY TO EARN LOYALTY REWARDS PROGRAM (LRP) POINTS? Yes, points are earned following the regular rules and guidelines. Loyalty Rewards Program orders that are processed with 50 PV or more will receive points based off of the Wellness Advocate/Wholesale Customer’s current percentage. Points will be based on the PV of the item you are purchasing. Example: If the BOGO Flash Offer was ‘Buy 1 Lemon, Get 1 Lavender Free’, you would receive LRP points for the Lemon PV. LRP orders processed with less than 50 PV will not earn LRP Points.
CAN I PAY FOR A BOGO FLASH ORDER WITH LRP PRODUCT POINTS? No, you cannot pay for a BOGO Flash offer with product points.
CAN I USE MY AR BALANCE TO PAY FOR A BOGO FLASH ORDER? Yes, you can use your AR Balance, however you cannot use LRP points.
CAN BOGO FLASH ORDERS BE DONE THROUGH WILL CALL? Yes, you can process your BOGO order and collect it from Will Call. You will need to select Will Call under shipping options.
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CAN RETAIL CUSTOMERS, AND WHOLESALE CUSTOMERS PARTICIPATE IN THE BOGOs? Yes. CAN YOU PURCHASE A BOGO ON AN ENROLMENT ORDER? Yes, new enrolees can purchase BOGO Flash offers by processing a standard order only, they will not be able to use their LRP template to do this at this stage. Please be aware that new enrolments are still required to purchase the enrolment kit.
MY CREDIT CARD IS DECLINING. WHAT SHOULD I DO? If your credit card is declining, make sure to enter your 3 digit security code (found on the back of your card) before processing. If you continue to have problems processing your order, please call Member Services immediately so they can assist you in processing your order.
BO GO F L AS H AS S I STA NCE DO YOU HAVE ANY ADDITIONAL QUESTIONS? Please contact our friendly Member Services Team and the can assist you with these queries.
Member Services Australia
Member Services New Zealand
Phone: (02) 8015 5080
Phone: 0800 466 815
Email: australia@doterra.com
Email: newzealand@doterra.com
Monday Monday 2:00 pm – 8:00 pm AEDT 4:00 pm – 10:00 pm NZDT Tuesday – Friday 8:00 am – 8:00 pm AEDT
Tuesday – Friday 10:00 am – 10:00 pm NZDT
Saturday Saturday 8:00am – 4:00pm AEDT 10:00am – 6:00pm NZDT
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