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DIMENQON XPS TTOOr

(up to 850MHz)' • 120MBSDRAM blwnwy (up to 760MB)' • IOGB'Ultra ATAHard Drive (up to 40GB')' 4 • 17 E770Monitor (16,04 v.is.) • 16MB ATIRage 120Pro Graphia • 48XMaxVariable CD-ROMDrive

AN OIIMWDINfaCOM1lhNNON WiS two grerrtsystemsfrom Dell how do youchoosewhich oneis best for yoo?Youam choosea Dell high end Dimensiony-Swi8sdwhhp mrdget pownrinfpenbumIll pefonnnnce

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• herman/kardonSpeakers

• SoundBlasterUve!sBV Sound • Allec lansingACS.340Speakers with Subwoofer

• V90/56K'Modem • 3Com' SC905C-IXM 10/IN Bhemet Card

• 3Com3C905C-TXM10/100 Bhemet Card

• MicrmogWindows90Second Edition • NliaosagOgice2000Small BusinessKAon

• Microsoh Office 2NO Small BusinessEdition

• V90/56K' Modem

• Miaosolt' Windows"90Second Bfition • Miuosoft Woriu Suite2000with Money 20N Basic

• 3YearUmitwl Wanunly with I YearNBD On-SiteService'

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• 128MB SDRAM Memory (up to 760MB)' • IOGB'Ultra ATAHard Drive (up to 40GBT • 174 E770Monitor (16.04 v.i 0) • 32MB hVIDIA TNT2M642XAGPGraphics • 12X MaxVariable DVD-ROMDriv • Sound glazier Uve!512VSound

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DIMENMON XPS $400r • Intel Pentium18Processsuat 6NMHz (up toIGHZ)'

• Intel PenbumRIPmcessor at NOMHz

• 120MBRDRAM Memory (up to 5)2MB)' • 20GB' Ultra ATAHard Dmm(up to 40GB')'

• 128MB RDRAM Memory (up to 512MB)'

32MBNVIDMTNT2 M644XAGPGrdphia • 40Xliilaa VariaNECD-ROMDrwe

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DIMENSION XPS $$00r (up tOIGHz)' • 20GIPLure ATAHard Om m (up to40GB'y

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• Miausoft WorksSuite 20N with Money2000Basic • 3YearUmited Warrantywkh I Year NBD On.siteSemice'

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DIMENSION XPS T400r IIDSrudwn DIMENMON XPS TTOOr DDSrgudou • 12XMaxVariable DVD-ROMDrive Add $74' • 190 M990 Monitor (Iihbo v.i.s.) Add $ 315' • Altec LansingACS-340 Speakers with • IOOMBlomegaIip Drive Subwoofer Addlae' with OneDisk Add $99' • 3Year NextBusinessDay On-SiteService' Add SIN' • 3 YearNmtBusinmsDayOn-SiteSeniice' Add $1N'

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• Intel PenbumBI Processor at 866MHz (up to IGHz)4 • 128MB RDRAMMammy (up to 512MB)' • 30GB' Ultra ATAHud Dme(up to 40GBT 4 • 19 NI990 Monitor(10.04 v.is.) 32MB 8880th geFORCE 4X AGPGraphia

• herman/kardonSpeakws • V90/56K' Modem

• 12XMaxVuiable DVD-ROMDriv •OX/4X/32XCD-Rewr ibsbleDr ive SoundglasterUvel512VSound • Allec LamingACS-340Speakerswns Subwoofer

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GREATER TORONTO EDITION MAY 2000

6 From theEditor 10 Letters 128 The Last Byte ATIT Theonce and future king (of graphics)

52 Store this! TCP TestLab looks atthe lateststorage options 54 Storage surveys 62 Burning CDs on the road

73 Neugentsbring us a step closerto AI 12 What's New

73 Palm explores wireless, service partners

14 Gatessays anti-trust battle farfrom over

73 Microsof t bulks up apps, colour for Pocket PC

102 Speechnext userinterface,saysIBM

16 Tune it up Top 10 PC and nehrorking utilities 22 Utilities the heart and soul of Linux 28 Utilities for enhanrin your Mac Commercial, freeware, shoreware offerings

81 IE5 forMac ready fordownload 86 Computergame teaches lesson in Netsafety

46 Fixesforfive common PC problems IT troubleshooter offers time-tested solutions

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77 Absolutel y freeware at its best

104 Office Suite Training: Taraing your toolbars

89 Two fi rms test PC supportvia the Net

104 LinuxforNewbies Part 10: Finding things on o Linus system

92 Think ublity, not just utilities 97 Revisiting the art of tweaking Windows 98 Help for sad Mac users 99 Browser incompatibility 100 The righttoolin the right hands Norton Utilities ZOOO

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81 MP3 is music to indie ears Artists promote and distribute online 81 Weavingyour own Web site:Part 56 XHTI4L(aka HTPtt 5.0)rPart 1

104 VB Tutorials Part 10: Reviewand consolidation 113 lYReigy compiles User Friendly antics into book 116 MCSEssay Microsoft ending NT tests too early 117 Guide to iMac full of pracflcal tips 118 Quicktips forbetterbrochures

34 Wakingup to denialof service attacks 34 DoS vulnerability hits home 34 LAN Line:Internet sharing in Windows 98 SE

122 Marketplace 125 Classified 125 User Groups 126 Calendar

51 Athleti cAthlons hit 300 on benchmark 51 Helio: middle ground or leading edge? 51 Monsoonspeakers'sound anything but fl at

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an ec noo ecently, I w as i nvited t o a eminar hosted by a distributor who wanted t o e d ucate c ustomers abo u t some new products. Distributors hol d these events aU the time, but this was an I I ' unusual invitation For me because the host, Newmarket. Ont.-based Booth Photographic Ltd.. was not a computer distributor, but a photographic products distributor. Ielf Cowdrey, president of Booth, knew of my interest in digital photography, and invited me because one of the seminar sessions was devoted to fine-art inkjet papers and archival inks. Booth had set up a small area at the back of the seminar room, with various items on

photographers care about. And current inkjet technology does not score well on those dimensions — or at least not weU enough to lure photographers away from traditional printmaking. When the seminar leader askal how many in the audience owned an inkjet printer, I was surprised that about 30 percent did not. Interest is growing, however, and the seminar presented products that will make inkjet printing better able to meet photographers'

parable to traditional photographic prints. Lyson has also introduced a Quad Black ink set (only for the Epson 3000 so far) which substitutes the cyan, magenta and yellow ink cartridges with three shades of black This product addresses another limitation of inkjets in photographic printmaking: their inability to create black and white prints without introducing tinges of colour. The Quad Black ink set has been tested independently and has an estimatneeds. For example, lack of image permanence ed fade resistance of more than I00 years. has been a major and longstanding concern Printer manufacturers are not blind to with inkjet prints. Whereas the photographer these needs. Epson recently addressed image thinks of print lifespan in terms of multiple permanence with papers and inks for its new years, the best that inkjet manufacturers have 870 seriesof printers.These have been rated managed with t heir i n k f o rmulations is to last up to l0 years for glossy and IO years longevity measured in multiple months. for matte finishes. And as you might infer Companies like British ink developer Lyson from this rating it's not just the inks that are Inc. have already established a good track important — ink and paper interact to deterrecord for longevity with one line of perma- mine how long your image will last. nent inks, and the recenUy introduced line of TCP has tested a variety of inkjet papers, and inks under the Fotonic brand that are opti- has reported differences between the vadious

they want variety in stock weights and surface finishes. Epson and Hewlett-Packard olfer good selections of paper, but broader solutions are coming (rom outside the computer industry. For example, inkjet papers are available in grades and finishes that more closely match photo papers. Some manufacturers are offering stocks that are more like the papers used by artists for painting and sketching. This is an interesting crossover, because inkjet photographic prints themselven have become a recognized art (orm. Referred to generically as giciee prints (from the French verb to spray), these are photographic or other

digital art works that are printed on high-resolution commercial inkjet printers. As inkjet technology improves, and as colouraccuracy and image permanence limitations are overcome, Une art printmaking will

be possible even on an inexpensive desktop printer. We' re not there yet, but my, we are get-

display. Amid the muslin backdrops and silver ting close. reflectors and other photographic gear was a mized for photographic images. While the brands. But again, a serious photographer' s

selection of inkjet papers and inks Uom manufacturers I didn't recognize. But that was just the beginning of an afternoon of revelations. The topics presented and the questions from the audience made it quite clear that a discussion of inkjet printers, inks and papers amongst photography enthusiasts is quite different from a discussion amongst computer users. The priorities and concerns are worlds apart. For example, when TCP conducts printer reviews, we often judge a printer to be excellent because you can't tell its output from the prints you get back from the local photolinish-

claim is still being tested by independent labs, the Fotonic inks promise fade resistance com-

demands are different than a computer users.'

Interesting times ahead

Not only do photographers want permanence,

David Tanaka, Editor

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quality of inkjet prints. Tonalrange,colour accuracy and image permanence are the characteristics that serious

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(aet that dot-corn outa my home You probably do not realize how stories like "Sir, it's your fridge caging" (see cover story April issue)can make someone wince,who was in the computer field in the )950s. Is this the Brave Nwv 1Vorid we ivorked so hard to bring into being? I cannot imagine what my toaster would have to sav to any other appliance, or how it could be wired to do so for anything close to the 512 we paved for it! At iirst, I thought the story might have been tongue- in-cheek in honour oF April 1. Clyde Ovens

I iust read "Sir, it's your fridge calling" and I think the writer, Tom Venetis, is dreaming, while I see a nightmare. First, maintaining a database as dynamic as fridge contents is easily messed up especially if you' re not the only one in your household. Second, I don't want my washer arranging For service idthout checking «5th me first (too many technical troubles can be fixed ivith a power-on reset. Why pay for a home visit by a technician?). Third the serviceable life of a large appliance can be 30 years or more. Are these interfaces going to last that long?

This is the scenario that I think would be more likely: your spouse complains the dishwasher and washing machine don't work. It looks like a sensor in your hot water tank is sending a false signal saying there isn't enough hot water. I hope you can b)Trass it so you have clean dishes for breakfast the next day. Will it even let you take a shower? You call a repairman to get it fixed. It turns out something is creating a lot of interference. At this point the repairman could pack up and leave,since his company ic not responsible for anything other

YOU'VEGOTTO SEEIT IN

•

than the water heater. But he is a nice guy and helps you isolate the trouble, ivhich ends up being a $10 alarm clock. You get a bill for $50. Even so, this new technology does have some handy possibilities, like not having to reset everv clock in the house everv spring and fall, or (for those in the country) having your water p ump stop before it sucks air, (when your well is low) and at thc same time stopping the appliances that are drawing ag the water. People don't change their habits easily, and iftaking advantage of a new technology means adding another step in putting the groceries away, it probably won't get used. If it means COlO U R more money for trivial benefit, don't count on me buying it. Roger Clarke Video edibng, take two Your video editing lab report in the April edition of TCP was largely accurate, although I don't think it's relevant to rate Firewire cards by their throughput. FireWire video cards, by default, must transfer 3.6 Mbps for full DV video and audio. The DV specification of 3.e Mbps is easily handled by any modern computer system, even those that are several years old. It's not about your RAID arcay or how Fast your hard drivesare any more, the realbottleneck in DV editing is the speed of your system processor and how long you' re willing to wait for your edited sequence to render. The iMac comes with a 10 GB drive, as you mentioned, which is more than enough for basic iMovie editing. Nobody sits through a 30minute birthday video anyway. By having somewhat limited drive space, the movie maker is also forced to put the best I'ootage into the computer, which is what editing should be. Even professionals review their tape and log the scenes they want to use before importing them into the computer. To do any long-form editing in iklovie is almost like shooting yourself in the foot. That's what Final Cut Pro is for, and of course. with a price tag that matches!

Phil Pang Apple Product Prolessional

The original.

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Conrinued on page 12

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Waterlogged reporting In the April issue of TCP, a ")Vhat's New" item discusses Xybernaut Corp's wearable computer powered by fuel cells that run on «ater. This is impossible. Fuel cells produce water, they do not run on it. In order to run a fuel cell with waier, an electric current would have to be used to split the water into hydrogen and oxygen, which would be reacted in a tuel cell to once again produce water and electririty. This is inefficient, and begs the question "If you had enough electricity to degrade the water, why didn't you just use it to power the computer directly?" I don't doubt all the benefits claimed by using fuel cells. Hydrocarbon fuels do store a largeamount of energy in a small space.Using a fuel cell to egiciently convert this energy to electricity will de(initely run a portable)wearable computer for long periods of time.

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T HE LACI E PO CKETDRIVE" M e a suring j u st 3 . 5 " x 5 7 5 " x 1 " a n d w e i g h i n g a mere 12.5 o z ., i t's the hard drive equipped with both USB and FireWire " conneclions, an d a v a i l a bl e i n e i t her 6 o r 1 8 g i g a b y tes of p o r t a b l e sto r a ge .

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High-apeed wireless forum formed

(hgp:/hwnv.ofdm-forum.corn), an alliance ol highSAN FRANCISCO —At the recent Broadband speed wireless companies. Wcreless Forum in San Francisco, a group of OFDM stands for orthogonal frequency diviinformation t echnology ( ITj f i rms h a ve sion multiplexing, a technology that.. as the announced the meation of the OFDM forum name implies, allow different frequencies to be

Witdff chairmen Ilagm Zaghlsul

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muhiplexed together for high-speed wireless communications. The companies behind the forum —which include CalTrans, Ericsson. Nokia, Philips Semiconductors,Samsung, Sony and Calgerybased Wi-LAN —have enlisted the suppmt of Microsoft in ther quest for a common set of standards for high-speed wireless communicagons. The move towards a common global standard for high-speed wireless communications will, the companies say. make for economies of scale, as well as the ability to source suitable OFDM systems worldwide. The origins of the forum go back to December, 1990, when, at the invitation of Wi-LAN and PhilipsSemiconductor, 104 representatives from 60 arms from around the world met to discuss the idea of the alliance. The reason for the need for a forum, Wc-LAN says. is that OFDM has become the foundation of the IEEE802.11 and other wireless standards, meaning that the wireless world is now ready for products based on OFDM technology. Plans call for the OFDM Forum steering committee to act as the execugve body of the organization. Dr. Hahm Zaghloul, WI-LAN's chairman, said that the interest in the creation of the forum was beyond bothWI-LAN's and Philips'expectagons. "There is no doubt, with the representation of the companies shown here,the success in dri ving the market and technology focus of an OFDM technology standard is imminent,n he said. At Philips Semiconductors, meanwhile, Phil Pogok.the company's generalmanager ofbusiness line networking, said that forum will be an industry driving force for a multi-standard, high data rate physical layer technology. "The advantages of interoperability, co-existence and lower cost will be a major market enabler for wireless data systems of the future." he said. —Newsbyleg PrivacyX issues encrypgon challenge A Vancouver-basedstartup has issued a challenge to its competitors in the encrypted email arena with an updated version of its free, anonyCanrinued on page I20

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the ISB 2 LAN box in the April issue, I'd like to tell vou about g similar product from LinkSys, cvhich I justbought. The In s tant Br o adband Et h ernet Cable/DSL Router has got to be the best value on the market right now. No software, no fuss, gnd 0 street price between $249 and $320. It has, by fgr, jthej most value to the home 2nd small business buyer because it comes with g four-port IO/l00 switch built in! I purchased this product and had it operational in my home with my three computers in minutes! I would strongly advise that you give this product the once over. Don Smith TCP rdp/irl: Thanks forIhr Iip, Doa. We Conferred LynkSys, and rhr roar pauy will he sending us a praducg ra rdvimv. p

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Gates says anti-trust battle far from over By Stafan Dubowski fter months ol legal wrangling, the United States Department of fustice (tritp uwww,usdoj.gov/) finally handed down its ruling in the M icrosoft Corp.

(htip://www.microsatt com) anti-trust trial: the software giant runs an unlawful monopoly. "The court concludes that Microsofl maintained its monopoly power by anti-competitive means and attempted to monopolize the Web browser market," wrote U.S. District Court Judge

Thomas Penfield Jackson in his April 3 conclu-

sion of law. "Microsoft also... unlawfully [tied) its Web browser to its operating system." For its part, Microsoft says the battle is far from over. "Toda)'s ruling was not unexpected, given

the court's earlier findings." said Bill Gates, Microsoft's chairman, in a statement. "But there are several steps in this case. While we did everything that we could to settle this case, and will continue to look for new opponunities to resolve it, we believe that we have a strong case on appeal." Jackson's decision came only days after talks between Microsoft and its court adversaries, including the State of New York, broke down.

The arbitrator in those discussions, Judge Richard A. Posner, said the warring parties could not come to an agreement, nor could he

make them doso.

•

"After more than four months, it is apparent that the disagreements among the parties concerning the likely course, outcome and consequences of continued litigation, as well as the implications and ramiflcations of alternative terms of settlement, are too deep-seated to be bridged," Posner wrote in an April I statement." In his own statement from April I, Gates seemed unhappy thatthe arbitration had ended. "There were divisions and extreme views on the other side that brought us to the point where mediation wasn't going to be successful," he wrote. "And that's unfortunate, because it would have been in the best interest of consumers, the government and Microsoft if we' d

been able to come upwith something."

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The question now is, what will the Iustice Department do to Microsoft? Reports suggest the company will be divided three ways: one part software, one part Internet and one pari operating systems. Some, however, say Microsoft would be even more powerful as three companies than it was as one. In a recent brief, Forrester Research, an industry analysis flrm from Cambridge, Mass., said the Justice Department should create a "Windows Corporation" for Microsoft's operating systems. This will ensure that the company's most popular products —its consumer and business operating systems—do not subsidize its other, less popular products. Forrester also recommends that the Justice Department create's legal standards or I' writing software. "Today'sMicrosoft shareholders would. at minimum, receive shares in both a monopoly operating system company and a competitive applications company," the b rief read. "Meanwhile, users would get stable platforms, standards, and competition, and the U.S. government wouldn't get into the software babysitting business." Microsoft can take some consolation from these recent events. For example, in his statement, Posner said he wanted "to emphasize that the collapse of the mediation is not due to any lack of skill, flexibility, energy, determination, or professionalism on the part of the Department o f J ustice an d M i crosoft Corporation." Posnsr did not mention, hoivever, the professionalism of Microsoffs other court adversaries, the )9 states siding with the Justice Department. The arguments started late in l998 after Microsoft's competitors complained the company wasn'1 playing fair by including its Internet Explorer browsing program with its operating systems, instead of sefling it on the open market where it would face competition from other browsers like Netscape. •

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dozens of tasks. • Figures use smart shapes and connectors that auto-adlust to movement, and resizing. • Extensive formatting control including styles, colour, text, fill, etc

Cons • Substankallearningcurve is required tomaster agof ils features. Oul ofhox Long install. Essential to do tutorials on CD-ROM. Street price $1 060

O • rSe.a ja fi»0 jf» a- A. o. r- 0 - j ~ ' I C . d. *.

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Your PCis going nowhere fast. Time to pul.l out the toolkitand tweak the beast.Butwhich tool

dlmmfona toour place

andwhy? Readon forourchoicesforthetop 10

PC and networking utilities

wml i cc

Sy Nathan and Jack Surveyer

his is a Hans and Franz thing. One of us (Nathan), like Hans, works out s lot as a PC technician setting up and maintaining PC networks all over the Toronto area; the other, like lazy Franz, works as aconsultant. That means he borrows nine out of the 10 best utilities from his brother all the tinre. But seriously, the following utilities have helped both of us immensely in the PC and network support work we do, so we thought we would bring you our latest list of top 10 utilitieswhich are ranked in roughly increasing order of importance.

speadsheet, and presentation formats. • It can also print and export files. Cons • Doesn't conveniently fit on a floppy diskette. bul is handyon a network or with LapLink (seebelow).

Out ofthe hoa Very simple install. Brief user guide gives Ihe basics. Street price: $50 $)SX 1.84

Like Hansand Franz, we could hardly agreeon which should

u xd v r w w xrdd' Ivv

Nathan purchased Drive Image because of some problems he ran into with Ghost, fmm Symantec. Drive Image, like Ghost, is a disk partition copying utility that runs in DOS or in Vfindows 95/98 DOS boot mode. It copies partitions from a hard disk to any other hard disk (or available DOS/network partition). Drive Image 2.0 is from PowerE)nest Corp. (htlp://www.pow-

erquestcom). Pros Copies entire hard drives to other harddrives on the same PC. Copies partitions to the same drive or to other hard drives, Has a more powertul user interface than Ghost. More tolerant of errors on the destination disk than Ghost.

Cons • Cannot be inslaged on a single floppy without using a compression utility.

• User interface occasionagypresents too manyoptions. Oul ofhox

We use DSX in our work to electronically erase, obliterate, and shred (it overwrites more than 10 times in two different ways) sensitive data from hard drives. It runs in DOS or in Windows 95/98 DOS boot mode. It is used to completely wipe (surplus) hard drives of all data prior to disposal of equipment. DSX 1.34 is copyright GKH 1989-1999.

7. List 90I

Quick View Plus

Simple install, Manuals are a bit confusing. Street price: $60

Ten utilities for a PC technician 1. Quick ViewPlus 5 I 2. DSX I 34 3. Visio 2000 EE 4. Drivelmage3 5. F.prot for DOS 6. Lap(ink 2000 8. Partition Magic 5 9 System CommanderDeluxe 4 031 10. Winlip 7.0

Drive Image 2.0

• • • •

be where and what should be on the list. But since Hans/Nathan did most of the work in writing this up, you can guesswho had the final say on the list. Without further ado, we hope these pmgrams will pump you up with better PC utility muscles.

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Pros • Very easy to use and secure Requires a password to operate • Does a sector-by-sector erase and verification of hard drive. • Easily fits on a bootable 720KBor 1.44 MBfloppy diskette. IASC, the developer of Cons use it. PaintShop Pro, now • Password must be entered each time you markets this v ery Oul of box handy utiTity that was Easy install. Hardest part is getting Ihe password right

originally designedby Inso Corp. PC Viewer

Vmio 2000 SS

I tuwvcrscx

F-Prot (DOS) S.OOc

Both of us first saw F-Prot while taking a Novell course in which it wss used to defend against viruses. It was available for freethen,as now, asshareware.F-Prot isa robust and frequentmore than 200 differ- plates. First of those features is its ability to search just about ly updated virus checker. It runs in DOS or in a DOS window. ent filetypes from any network and automatically detect and diagram all the F-Prot (DOS) 3.06c, shareware is from Frisk Software Word to AutoCAD to devices on it. Visio does a good job of revising the diagram as International (http: //www.datafegows.corn). )PEG to PowerPoint. new devicesare added, moved snd/or disconnected. Its autoPros It can b e o rdered layout features are topnotch, as are the true-to-life resizeable • Simple interface and the DOS version is free for pnvpte use directly from I a sc diagrams of the specific devices detected. • Cleans viruses off floppies or hard drives. The second feature is Visio 2000's ability to do the same sort (hite.//www.Iasc. corn). • Updated frequently. ofauto-detection of database resources on the Net aswelL Pros Cons Pros • Works in Windows OSesof every flavour including the recently released • Does notfit on a single floppy diskette • The auto-detect network step can be automated with help of wizard Windows 2000 • Stencils available include flowcharllng, project design, room layout, and Connnurd on page 18 • The 200 filetypes it can view include most image, word processing,

does just what it says, The Enterprise Edition of Visio (http://www.visio.corn) has two feaallowing you to view turespacked away in its hundreds of up-to-date drawing tem-

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prevalent. Laptink is a directory and file copying utility that operates in DOS or in a DOS window. LapLink's range of connectivity options allows you to connect to another PC via the Internet, modems, dial-up networking, LANs, cables, wireless and fast infrared communication —all work easily and reliably, not just to transfer files.

• Free version does not include a memory resident vlNs IIlleictmmf. Out of bnx

Easyinstall, but screennavigauonsomewhat cnniusing. Streetprice: $45

to printer port cable.

• Copies files at reasonabl a e speed. Cans • Slow to copy very large files or directories (over 10

MB oftiles) ansomesetups. Oui ofbox This is a complexproduct. Pay atlention to the good

user'smanual. Streetprice:$75.

Pros

Laponk 2000

• Simple, small program that fitson a single 1.4 MB boolabie Iloppy diskette.

We used LapLink (htip://www.iaplinh,corn) at work extensively when DOS and Windows 3.x were

1992 and found it so useful we both registered

tdst O.oj our copies right away. List is a simple DOS We first used this shareware program, List, in utility that replacesthe DIR, CD, COPY, DEL,

• Copies tiles and directories via a LapUnhprinter port

MOVE and ATTRIB commands in DOS. It

also allowsyou to navigate your way thmugh complex DOS directory structures, and view the contents oF fdes. List 9.0j l983-1994 share-

uerpcorn/

ware is from Vernon D. Buerg(hup://b list. html).

Pros • SmalL self contained. executable (approx. 26XB).

• Allows easy navigation of DOSdirectory structures from anyDOSwindow.

• Copies, moves, deletes anyDOSfile. • Deletes empty diremwies, • Can look inside any DDS file (and display contents in HEX). • Change asributes of any DOS file (hidden. system,

archive,readonlyl. Cons • Can't meats directories. • Can't delete directories that still contain files or sub-

directories. Out of box

Greatuser's manual.This wasthe pioneer shareware utility and is still good.

Street price:$54

Parsgon Magic 5

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improvement on Microsoft's rather lame FDISK. It can partition and format disk partitions for Fat l6, Fat32, NTFS and HPFS. It can alsocreate/resize/delete primary and extended disk partitions. Partition Magic 3.05 is from PowerQuest Corp. (httpi/www.pawerquest.ram).

•

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Cons • Can'I be run from asingle bootable floppydiskette, unless acampression utility is used. Out ofbox Easyinstall. Verygooddocumentation. Streetprice: $30 System Commander Deluxe 4 This program is a must for anyone trying to load more than one operating system on the same PC. It will allow you to partition, format, and check for badsectors, then install any of a number of Intel PC operating systems (DOS, Windows, Linux, NetWare, etc). System Continued onpage20

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< TUNIN G U P Time it up Continuedfrom page id

• Can password protect any/ag OS(es) al bootup. • Can check for master boot sector vimses.

• Comes on two floppies. Commander D e luxe 4 is from V Cons communications (hfipy/www.v-corn,corn). • Perhaps Ihe price... at about $75Canadian Pros (not Indudingshipping). • works on anyPCwim sufficient storagespaceto add Out sf box a newoperagngsystem. EasyinstallVerygoodmanualandwLardsuppoh. • OS Wizard makesinslaling a newOSa piece of Street price: US$49.95 (US309.95 for Ikmnload version) calm,repamaoning,verifyingthat sumdent spaceis availablefor bool files, theninslalling Ihe OS. Wintlp 7.0 SR-I • Controls whicOS h you boot at slarlup. WinZip (and prior to Windows 95, PKzip)

Y O U R PC %

have been an essential tool for any PC technician or for that matter any Internet user

since day one. This utility saved my bacon more than once when I was in college, as there was always one file that was too big to

fit on a floppy... thank Cod for PKzip and now WinZip. WinZip is a Be compression utility that allows you to compress any Be into either a self-extracting EKE or a ZIP

Q ~

I II O A

le ~

OAR S

Wl M ~ n

Be. WinZip 7.0 SR-I shareware is from Nico Msk Computing inc. (htlp://www.winrip,

corn).

Pros • Ubiquitouscompression format (ZIP)usedonIBMcompatiblePCs. • Archives canbe set to uncompresswith directories and sub-directories intact.

• Can create selt-extracting archives. • opens pretly much anytype ofcompressedfile (2IP, Z, GZ,TZ,TAZ, TGZ,IZH. ARJ, ARC,TAR,.CAB,EXE, UU,UUE,XXE,BHX,954,HQX,MIM). • Extensive help utility.

Cons • Can'I think ofany,othw thanit doesn't run in DOS . Oul of box Simple toinstall. Verygooddocumentadon. Street price:$45 Further thoughts It is interesting the way shareware and commercial utility vendors are getting harder to differentiate. Most of the commercial utility vendors now offer 30- to 60-day free trial versions of their utility software on their Web sites. At the same time, all of the shareware vendors listed have produced timely updates to their programs and offer support services for a fee. Inevitably we get asked i f w e cauld choose only one, which utility would we absolutely, positively have to have with for PC pump up work. For, Franz/Jack it's easy: he'd have List nestled away on every one of h is em e rgency bo ot d i s ks . Fo r , Hans/Nathan, the choice is Partition Magic with List (as its only 26KB) snuck onto the same diskette. CI

NathanSurveyer (A.K.A. Hans),works asPC/MAC/net. work technician; hecanbe reachedat nes~acthkawarlha.corn. JackSurveyer,(A.K.A.Franz), pumpsup asaconsultant; he canbereached atjbsurv@inforamp.nel. Strtmming cinema NB —Ksnaksris Communications Inc.hss launched an Internet cinema it calls CinemsPop.corn,streaming movies-ondemand tor Wsb surfers with Micnmoft's Windows Media Player. CinemaPop.corn serves up a combination of free offerings, members-only access (US$4.95 a month) and pay-perview screenings (usuafi y YBst.95 to watch a single fil any time

• 9

during the course of a month). Already on the hgl far free is 1950's Cyrano de Bergerac slamng Jose Ferrer. and the not-so.cinema t977 hormr flick Alice, Sweet Alice etsmng Brooke Shields. hnpi//wwwcinemspcp.corn/

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By Bono Wgburn t is frequently the utilities that attract new users to Unix in the Brst place. The tools are so rich in potential that entire books, such as Unix Power Tools (O'Reilly & Associates, ISBN: (-56592-260-3, $05.95), have been written about them. Many of the key utilities that come with' Linux were developed by the GNU Software

Project, headed by Richard M. Stallman. Linux is so heavily dependent on and interwoven with GNU utilities that one Linux distribution, D ebian, calls i tself D ebian GNU/Linux. The GNU utilities include everything from a directory lister to a C++ compiler. GNU utiTities, most of which are based on older Unix utiTities but rewritten from scratch,

tend to be feature rich. They frequently improve on the originals. Linux utilities come in two basic gavours: open sourceand commerciaL Some commercial products, such as Realplayer. are available for free, while others. such as the BRU tape majority of Linux utilities are free, open-

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source packages. Traditional Unix utilities evolved in the command-line environment. Because of that,

they can be joined together to form powerful shell scripts and cron jobs. Some of the newer,

graphical utilities are designed to be clicked and pointed at in the X Window System. In this article we' ll take a brief look at some of the more popular Linux utilities.

The toogdt mindset When the entire OS is largely a collection of tools, it's difficult to find a starting place. Just about everything you do on a Linux system, from listing files((sj to changing yoiu password (Passwd) is a utility. The results of one utility can be piped into the next in a chain to create a new, customized utility. For a simple example of this. let's assume you'd like to

know howmany rdesare in your /bin directory. To find out, youcansimply pipe the output of Is to the word count utility, wc, using the

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c TU N I N G U P Y O U R P C > Utgfges the heart end soul oe Lfnux

sages, it's something you, as system administrator, should know about:

Continuedfrompage 22 It's a piece of cake ta take something like this

and create anewutility shell script. Here'sone

subject MailoueueAlert 0!/bin/sh Ii mailalerl.sh

Thereare 65 messagesinOre mail queueon

I created to monitor the activity of a Linux mailhub. It checks the sendmail processing Ihreshold=20 queue to see how many email messages have currentnurn='Is -I /var/spool/mqueue/qf' I wc .I'

been deferred due to delivery problems. I called the script "mqueue" and placed it in if l gcunenbrum-gl $threshold ) /usr/local/bin for system-wide access. It's a men one-liner. dateslamp=date mailpostmaster -s "Mail OueueAlert' «EDM $1s-1 /var/spool/mqu eue/qf' I wc-I Thereare$currenlnummessagesin Ihe mail queuean At any timeyoucan type mqueuaon this system to flnd out how many potential "problem"

$dateslamp

messagesare in the queue. Taking the concept ane step further, I created a shell script called "mailalert.sh" that

CheckNar/spool/mqueue

checks the number of messages in the queue EOM against a threshold number andsendsthe sys- fi tem administrator(s) an email saying that there might be something amiss. If the number crosses a certain threshold, it could be the

Ffoncroot <foot> To: posbilaster

The -I flagasksgrep to print a list of all the filenames that contain matches. Without the -I

flag, grepwould display every matching line in every matching lile, which can also be highly

SunMar 12 08:16:29 EST2000

usefuL

Check/var/spool/mqueue

Want to email this list to your Web master? You can do it all at one time from the com-

(As an aside, you should always alias post-

mand line: master to a real user account or two on a pro-

$ g rap-il linus/home/htlpd/hlml/opensource/'. html I I

duction systemsothat a sysadmin will regularly receivemail about anything out of the ordinary with thesystem'smail agents.) The pre-

> mail -s'TheUnusTorvaldsAles webmasler

ceding shell script combines four basic utilities —Is, wc, dale, mail — into one logical sequence. The next step is to put this into a scheduler to be run at specified times during the day. This brings us to "cron," the traditional Unix

scheduling daemon. Once you've created and tested a new utility script, you can schedule it

Note the backticks or left-apostrophes (') in to run at various times of day or night by the script. These are essential for issuing com-

search on "linus" through all the .html Qes in the directory /honte/httpd/html/opensource.

scheduling it with the crontab utility. You

result of a dropped link to the Internet or, mands. A resulting mailalert message looks invoke crontab ascronlab -e for editing. A typworse, a spam-relay attempt by an outside like this: ical crontab entry looks like: party. Although the queued messages could

reply "User unknown" is in the logs aspart of the status of the message, it's a sure bet that

your user has mistyped the address. Convincing the user that this might be the case is a little easier when you can provide the evi-

also be the result of normal, heavy processing >Fromroot SunMar12 08:16;29 2000

0 '/4 "

with a high incidence of undeliverable mes-

Although the grep default is to display the This "cron job" entry can be translated as line that contains the match, it is often useful "run the mailalert shell script located in to have some context for that line, such as the /usr/local/bin every four hours, on the hour, line preceding and the line following the

Date:Sun, 12 Mar2000 08:16:29 -0500

Examples Example t $df Filesfstern 1024.blocks Used Available CapacityMountedon / dev/ hda2 1022327 284144 675364 30%

Example 2 gdf-h Fllesyslem /dev /hda2

/usr/local/bin/mailalert.sh

Grep is frequently used to search for patterns in log files. It provides a quick way to find that needle in the haystack. For example, one of your users may complain that a message he or she sent to a colleague in Arizona was never sent (implying, of course, that your server is at fault). You can grep the system mail logs under the recipient's email address to see if the outside system accepted the mail or not. If the

everyday oftheweek,every dayofthemonth,

matching line. GNU grep, which Linux sys-

every month." For a full explanation of crontab

tems offer, provides contextual grep by either

entries, typemsn 5 crcntsb. using the -C context flag, which provides two Nearly every Linux utility is accompanied lines before and after,ar by specifying the by aman (manual)page forquick reference. number of context lines you want. Here's an To see all the possible options you can use with example of looking through the mail log on a any given utility, consult the man pages(man Debian GNU/Linux system with one line of Is or man wcfor exam ple). Yourprogresswith context before and after the matching line:

Si t e Used Avail Capacity Mountedon 9 98M 287M 660M 30% /

Linux will bear a direct correlation to the amount of time you spend reading man pages.

This simple example—having the system Example 3 5 free

monitor the status of the sendmail processing

queue for deferred messagesand sending alerts total

u sed f ree shared buffers cached

-/+bulfers/cache: 9356 12820

when appropriate —gives you a glimpse of the Unix toolkit mindset. When the tools and all the glue needed to join them together are at

Svsap: 130748

hand,you haveunlimited,open-ended oppor-

Mem:

22 17 6 2 1624

552

20 32 4

19 9 6

1 0 2/2

Example 4 3:3tpm up 8:39. 3 users, loadaverage:0.00, 0.00, 0.00 38 processes:37 sleeping, 1 running, 0 mmble, 0 stopped CPUslates: 5.8% user, 6.7% system. 0.0%nice, 87.5%idle Mem:22176Kav, 21688Kuaed. 488Khee, 20632Kshrd, 2044xbuif PIDUSER

P RI Nl 13 0 4 0 1 (oot 0 0 2 root 0 0 3 nmt -12 -12 4 reot 0 0 5 root 0 0 160 genew 0 0

S ZE RSS SHARE 72 8 728 5 68 2 8 562856 5 26 368 368 3 12 0 0 0 0 0 0 0 0 0 0 0 0 1 1 761176 900 0 42 0 420 3 52

1693genew t78 reot

161 mot

•

$0rep -I gwilburn/var/log/mail.log Mar I 2 I I:43:34 debiansendmaill513); IAA00513: from=root, sire=50, class=0, pri=30050. nrcpts=l, msgidve2000031 21643.lAA00513tbdebian.vnibum.an

relay=root@locatwst Mar 12 I I:43:34 debiansendmaill513): LAA00513: tunities to create anything you need. Linux is to=gwilburn@home.corn, the ultimate tinkerer's dream. delay=00:00 00. mailer=local, slat=queued

124 1 30624

Swap:130748K av. 124X used, 180624K free

dence.

Finding things in files

Mar 12 12:29:14debiansendmad(545l; aliasdatabase /ew/aliases.dboui ol date

Not everything has to be scripted, of course. You run many utilities from the command line to do one-off tasks and queries. Examples of such utilities would include the members of

10156Kcached

STAT UB %CPU%MEM TIME COMMAND R 0 T .5 3 . 2 0: 0 0 lop 5 .0 '12.8 1: 17 XF86 9/GA 8 0 S 0 0 .0 1 . 6 0: 0 5 init St/ 0 0 .0 0 . 0 Ol 00 kgushd Sty< 0 0 .0 0 . 0 0: 0 0 Inwapd SW 0 0 .0 0 . 0 0: 0 0 nld gilead SW 0 0 .0 0 . 0 0: 0 0 md thread 8 0 0 .0 5 . 3 0: 0 0 bash S 0 0 .0 1 . 8 0: 0 0 getty

Contextual grep is particularly useful when inspecting documents or source files. Quite often it's desirable to grep right down the grep family —grep, fgrep, and egrepthrough an entire directory tree. The tradiwhich are used to find pattern matches in files. tional wayto do this is by combining grep with For example,you may know thatsome of another utility cafled find. Find is a powerful, the HTML pages on your Web site contain ref- complex tool that can traverse directory trees. erences to Linus Torvalds but you can' t Out of curiosity, I used find and grep to remember all the relevant pages. If the pages query the number of references to Linus are in a single directory, youcan type: Torvalds in the /usr/doc directory of a Red Hat 5.2 system:

8 grep-8 linus/home/hgpd/html/opensource/'.html This one-liner does a case-insensitive (-i)

0 find/usr/doc.type I I sargegrep-i towaldsI wc-I 78

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Ufliliifliee the heart and soul of Linux Continuedfrotn page 25

sive bzip2, which makes smaller files, and zip/unzip, utilities that can create or open DOS ZIP fdes. Tar is by na means the only way to backup your Linux system. Most veteran system administrators prefer dump and restore over tar for whole system backups. Others use a

fields out of text fdes and sed, the Unix stream keep up with new offerings is to subscribe to editor,can be used in search and replace thecomp.os.t invx.announce newsgroup. s«ripts on text fdes such as HTML pages. And don't forget more and less, the essential

There are several programs available for

l.inux page viewers. Well, that's more or lessaU

synchronizing your system's time with public time standards. Of these, rdate is the simplest to use. There is usually a bit more to backup than more complex program «aflml cpio, which Want to see a tile in hexadecimal? Use bexthis, however. There are certain directories you in«ludes better error detection. Dump, restore dump or the octal dump utility od with the -h should exclude (/dev and /proc, for instance). and cpio are usuaUy installed by default on hex flag. Need version control over a set of The tar man pages will help you with the liner Linux systems. files? Visit r«s, revision control system, for a details. For backing up several servers across your very sophisticated utility that is free on Linux Tar is also used extensively as a way to trans- network to a single tape device, many admin- (and costs upwards of $500 for Windows sysfer Unix and Linux programs. When you go to istrators turn to amends, an open-source tems). Need to compare the dii'ferences between a site to get source files, you generaUy get a product from MIT that is available for afl two files? Meet diff. Want to filter your incomcompressed tar file, which you reconstitute to Linux distributions. a directory on your local system. These files are Backup is one area where commercial utili- ing email into various mailboxes and filter out frequently referred to as ter balls. ties have made some headway into the Linux email from certain parties? Just study procA tar file is often compressed with GNU zip world. Two of the popular backup programs maiL Need to set up an email vacation notice and ends in the extension .tgz or .tar.gz. You are BRU (Backup and Restore Utility) from while you' re holidaying in Fiji? Use vacation. can uncompress the file, then extract the tar Enhanced Everyone needs security. Replace telnet with Soft war e Te« h nologies files, or do it afl in one: (http: //www.bru.corn) and Knox Software's Arkeia ssh. Need to download files from the Net but backup s o ftware ( http: //www.arkeia.corn). don't like afl the banner ads? Lynx, the chamit gunnp myaichne.tai.gz Specially licensed home versions of these are pion character-based Web browser to the resIt tar cvt myarchne.tat sometimes included in Linux distributions or rue. If you' re exchanging floppies with the DOS are can be downloaded for personal use. Both or simply products offer robust error checking, tape world, you' ll love the mtools. Programs like management, GUI interface, and multi-server mcopy,mdir, mdel make exchanging data on e tar citz myarchive.tat.gz ba«kup across the network. floppies very easy. And then there's probably my personal If you obtain a file with the extension .Z, as Other noteworthy utilities favourite utility: screen. It allows me to have in myarchive.tar.Z, it has usually been com- Unfortunately there are so many excellent util- several virtual terminal sessions on a single pressed with an older Unix utility called com- ities available for Linux that this survey barely connect. Perfect for the command-line junkie. scratches the surface. Is Perl a utility or a proWe haven't even touched on sound utilities, press. To uncolnpress it, you type: gramming language? Perl scripts are easy to CD rippers, and graphical wonders such as e nncompressmyarchive.tarZ incorporate inside sheU scripts. Two of the The GIMP. It's afl there. You can spend the betclassic and powerful Unix utilities, awk and ter part of a lifetime just discovering afl the Other compressors include the more aggres- sed, are studies unto themselves. Awk can parse useful utilities for Unix/Linux. One way to

the space we have for grok'ing Linux utilities (to the best of my knowledge, Linux does not

ecd/ tt tar xvt /dev/sN

M(CJ)WET(D)R (9

I ( jt(0>j

tep(otjt

IUgrg tbayl lggt IRoititgr..

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Mo nitor~a 4P

have a utility named grok). Happy greping. Gi GeneWitburn (gwilbumCithome.com) isa Toronto-based IT manager,musicianandwriter whooperatesa small farm ofLinusservers. Backissuesof his Unuxfor Newbresand Unus Inside columnsare available on his

Webate (htip://www.nottherniourney.com).

Bneketbag jerks of the week NB —Who's the biggest jerk in basketball this week'? Which is the jerkiest teamg Ho?stutter'n Besketbeg Jerk of the Week will tell you. end tell you why along with turesnnd quotes. You can even nominate a jerk yoursel?. httpi//wwwJerko/the week.corn/ basket/rett/

Site for Spanish-speaking bsdues NB-UnivereoBIT is the first Latm

American community for people interested in IT. The free to access site wee

developed to provide n meeting place for IT professionals and interested companies. The Spanish language site is being

continuously enhanced nnd will saon include chats with gurue on highlights topics and other nativities. htgtz/twww un/vetsobit.corn

/I/69 yongo M Thornhry/, L3y ad yflgi fppdjyyl-Jttgp Fan« fpdgyy/-3761 Stere Hours: Mon-Fri:io:ogsmchoopm • taertttteeelerrnll eetntttz Sat«Io:opam-5:dopm

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Commercial, freeware, shareware offerings By Peter Milburn

esp ite frequent updates and advances tn operating systenl software, some-

Disk maintenance utilities are not intended Apple's Web site. Although not as sophistias0 substi tute for regularbackup procedures. cated as many of the commercial disk mainTheir primary purpose should be to perform tenance utilities when i t c omes to data preventative maintenance of your storage recovery, it will likely serve you well if you mediums, and they should only be used to use it as a preventative tool on a regular recoverdata as a lastresort. schedule. If you want your Mac to automat-

Pricing varies as widely as the choice of utiliti es.The programs reviewed here are either freeware,shareware, or commercial, and can thereforerange from free to a few hundred

body always manages to figure out a dollars. way toextend.enhance orgenerallym akeyour computingexperience more enjoyable.These additions or enhancements are known as util-

ities. According to the Oxford Dictionary, a utility is defined as "a useful thing." On the Mac, a utility can be as rudimentary as a software control panel or extension, all the way up to full-blown specialized applications.

Maintenanceutilities

ASUS P3C-ION, lntcl020 cblpeel msluboswl Sall Scseleg CoonsgFeu

Aspen/ QDI VIA chipsel tysmta meloboetd BsgBeating CoogegPen

Sou adBleskt tive Velucl Pesssosk IA4MB Boppy Delve Fujnsu10GB Iw 2MB Hard Delve (7NOtpm)

ATI Xpetnoao 32MS ACP Video Card Ye mobs SD PCI Sound Coed NEC IA4MB Boppy Delve Fujnsu lh2CB Unto DMA Heed Delve Psuemutc 40X lutenist IDE CD.Rois ATX Med-Towct Cesswnb 2SOW Wlmkws95 Keybeetd

aBctoson luleuuouse

Iugltcch FSI2 Mouse AcetGTI217"SSIINMosnet Ssmsueg SM$6100 Mist Subwoofct System S6Kv.90 lslemel votes modas

Vlcsmulcprr)5,ITOXFk(Mesnot

Agee Lesslsg ACS 56 Dttdkt Souod System Aopeu 56K v.90 lstctoel veke moslem Whulows 90 (2sd cdluos) Mussel esd CD

Sun

Wledows 98 IS NOT INCLUDED

ASUS V3800 Msglc TNT2ACP Coed Sound Stealer Live Velud Pesssoule 1.44MB Floppy Dtlvc Qmulum 13GS KA Bard Drive(7NOtpm) Yoshibe DVDA. Gl lulctuel IIVD Rom IS-Towct Cesswith MOW Legnecb lslctsel Keyboard Logltech Fitsl Mouse Plus BewmslcPS790,19".M1600Mosl tot Ctcsnve PC Wotbs Aopes 56K v.sa lslctuel voice modem Wledows 98 (2mt edaioe) Meseel eed CD

Istd 4MSI 3D Sound Ou Booed Fujnsu 4ACB Heed Dtlve Pssesonlc IA4M Boppy Drive Dens 40X IDE CD-Rom Wludows 9SKeyhoetd

AMDK7-600... $3,079.

AMDE7-650...$3,2$9. AMDK7-700... $3,6$9. Cad/spucaam

DRAM 254bIB, INmta,ldaPies

n US rau c abm

bi cmo

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Siu. cycle l 16bin3D seusd coed 5135 Ist sh AMD K64 Ruhsbe 519. SI 55 ISI 5li. AMD KYANmta (Rclsis CALL cmobs 3D PCI sousd card Maoist 183CS $190. AMD K7Asamta (Relsgl CALL reenve Essonlq P(2 20CS Iw1M(720(upm) AMD K7-700mhx (Relslb CALL eed ueslet PC1128 coed Msxlet UL4GB he 1M(7100tpm) ised Pesthus 233mmeemlh) 569. usd Blsslct Lkc Vsleel Mense304GS hc7M(72N t pm) 1st Cdemn 4Nmbxtzah $105. Sousd Sleslct Live 5269. Msxte t 40 OGS ht 2M(72Ntpm) tel Ceeroa 4nmhx 128h (Relsg) 51 17.Samsung5100 SpeakersSystem stet Cd eros 466mta tzgh (Rekg) $1 23. taulve PCWotlu I CDlhnnIar I OVD: Cdaon SNmla 12Sh (Relen) 51 49. tesuve PC Wetlu 4 Poluls 5129. msonic40X IDE CDRom 360. huel Pcnlium H 4Sombx 5225. gywoodSemul Syaem 4Pcs du( IDE CD. Rom SSS. tel td Peatlum IH Ogombs CALL ncc Louekg 4f 2 sotted syelciu $95. •ceuve52X IDE CD. Rom 5(CL CALL nssoatcsztnw/4tw IDERewrlkt $ 2%i.Islet Pestlum IH 550mla Hbgnbocnz CALL u ssoalcgti4w SCSI CD.Wtitct $17 9. Intel Pesuum HI 600mhs SE 6 01), lstd440BX Unte66 SI9 9 CALL Abn e nesoule20tISw SCSI CD-Wtnm EM 9 . telPesuum B1533(133mhx ) Abn BF 6, lsleu40BX 5165 tel Peatlum IH 600 (133ada ) CALL 'AdePtcc 2RD PCI SCSI Coed 569. Abn BP6, Duel Sodwl370 $109 IuklPenumn H1667(13)mhx ) CA LL • mobs 24rigw/4tw IDE Rewtitct $ 56 9. $175 td Pcauum H(SNeIw 256hpmlh) CALL ASUSPss P, tulctsuSX $19h kacct DVDA I OX IDE DVD ASUS P3W-K Dtoe ehlptcl (Wdcoonly) 516S Csg tdotbutx osblbe DVDA SX IDE DVD SUS FSC-2000, S20ehipsel 5229 osbibs DVDA SX IDE DVD Csu cer 568v.90 ist vokc PCI ASUS PSVIXI.VIA wnb audio 5135 AcctSlihv.so tnt voke ISA $75. QDI BtiuesuS2000, lslcl440BX 5145 DRAM 64MB, 140mhx,lCIPi m FI9 Acct 561v90EXT voice $9li QDI Advescc9, VIA Unre66rlssi5370 $135 RAM tzghuhlsomhs.luiPiss $ 14 5 Coms let 56h v. 90 lul vs lm PCI $28. QDI Btggest4, duslcpurLssIICSI SRD Fujaeu6.4CS I IOSGB Msxlet STGBI 101GS

l I3:ossoon-6:00pm

Glgobyle K7 melnbosrd Kv Ball Bcetlsg CeogsgFee

SDRAM120, loomis, 168PINS

Pentium Hl $330333 .. $2,8I9. Pentium III $00 nogj .. $1479. Pentium III5500333..$2,839. Pentium Hl 5$0 0BS).. $I,449. Penrium NI 608fttjj .. $2,929. Pentium III 600 033).. $I,$39. Hmu thhrm jt)hoOol

Mun - Ilri: lo:30am - th30pm

Bu siness Hours:sst

57. Eac

AMD K7 S stem In tel 81System 0 AMD K6 System

SDRAM 6(MB, I33mla. 16$PINS

Mtaemn Islctocl Kcybomd

Continued on page32

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Professional System A d vance System

ATX DeluseCseewnh 250W

This simple utility is included on your Ma« OS CD-ROM, or you can download it from

you of your information and sometimes rendering your machine unusable.

Email: edcomprorile®yahoo.corn

Pioocct DVDA, I OX lutetuel DVD Rom

hgpdiwww.apple.com

Under certain conditions the data stored on

Tel; (416) 297-8895

SDRAM 120MB, Issmlu, IRI PINS ASUS V6NO Pmv Deluxe31MS ACP

startup process after 3 forced restart,then go into General Controls under Control Panels and check the Shut Down warning option.

your drive can become corrupted, robbing Price: bundled with MacOS

Zney Ing dcoM Edgpm Teghnpfp~

E"-

ically check for directory damage during the

Disk First Aid Likeany machine, computers aren't failsafe. From:Apple Computer

QDI WlenexlL iglo chlpsttlPB I

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CoolingFes

Aopes MX59PRO, VIA melsboetd SDRAM 64MBPciao Cooling Poa 4MS VideoI 3D SoundOs-Boxed Fujnsu 6.4GS Hard Drive Pesstosk 1.44MS Boppy Delve Della 40X IDE CD-Rem Wiedowe 95 Keybostd

ATX Mcd Case Loiilech PS 2 Mouse 56K v 90 lnlctsel voke modem Sewsueg15"38I024Mouliet Windows%I IS NOT INCLUDED

ATX Mcd Cess

LogncchPS2 Mouse 56K v.90isletsslsoles modem Ssrmuegts"aatozcbkullot Windows98 IS NOT INCLUDED

Ceieron433... $859. Ceieron466... $869. Ceieron$00... $899. Ceieron$33...$989.

Ccmy. Tl Xpctl90 $MB AGP estd

Tl XpetlOPley98S MB ACP estd 5

Tl X petl99 SMBAGP card

Tl XpctuN16MS AGP card Tl Xpetuooa32MB A CP card Tl R>ge Fury 32MS AGP coe d Tl Ag-In-Wosdet 120 16MB AGP T l As.lu-woudet 12032MB ACP TI TV Woadct PCI card Ssvege4PRO IdlrmAGPcetd

AMD E6-2 47$ .. $889. AMD E6-2 500 .. $899.

tstunSoe

560. ~S I S" 3 01024 7S . AavTIXEIT3712N 509. AcaGTI2 17".151200

Slls, Ammsls+15"381024 5135 . AxutsT17C+0"XIIIN

$199.

$315. SIN.

SIS S IhglchlMIDI5"3$1280 $215. 5 245.Doykhlszsnt T3612N 53Ã. S M 9 .SsummgyNSIT37IIN $115. Samsu8750BIT26IIN 5Ã6. 573 Vkusoalcgyrt17"371280 lemosdViper H 32MBAGP $259. Vlawonlcg7731T'151280 SUS V6RD Pms,GeForce 32MS 518 5 . VkusoslcPPI7517"(BeQ $US V60NPum. D Gcpotee 32MS 5425. VkumuhPS7901P' 15lmm 5755 • ltox G400 Msx DH NMS(Relsn) $129. Rlr50r. $259. Cssou BJC-1000SE Celet Ptlnkt leos C4N DH 31MS 579. Csaou BIC-2000SE Color Ptiskt Stzp. Smmub 3141 col 32blt PCI cthctuct mtd 519. Lcxmeth Zll Color Ptkta 5555, cct IOIIN Base T clhctset coe d $24 . HP LI 1000 Loses Pttmcr cct lo Sme 1 9Potls Hub 569. " hn Syiica wul Secwuul lyu I shura lrr ecru cet Io BaseT 16Pons Hub Siss. "Owasssa PO Src oswavier Wics umcom 10 Bess T 5 Poets Hub NX " Au priceareasar stsdscuuiee rercash, money Order,ceuiace cbesue,eecImsssl ebecm slel 4Potls ls-BuelsessFest Hsb 5 145 . brco of Iiure ciusge slilesi arrlco $149 cheesesCable SOAOpct n ( acsekr tree Cab Osersmedpsa r 3'u) $165 3 45 Couueaot 5130

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Norton Ugilitiss From: Symahtec hiip://www.symaoiecxsm

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DoS vulnerability hits home

Waking up to denial of service attacks

By Tom Venegs

The DoS attacksofFebruary are a fading memory,butthey leave unanswered questions:Who launchedthem? Why? What implicationswillsuch attackshave on the evolution oftheWeb? " The only thing we are confirming with regard to the RCMP is that we had discussions with them,"

By Tom Venetls

Berry adds."We are not giving details of what

he reason behind the recent denialof

the discussion entails or what the outcome of the discussion was."

T mystery.

service snacks on some of the Web's most popular sites still remains a

In February, Yahool, Buy.corn, egay, E'Trade. Amazon.corn, ZDNet and

The RCMP's Technological Security

Corp. (kilp:Itwwwnelwcrkim.corn) in SanMateo, Calii. "They bounced through three or four systems and used the fourth to tell ths machines to attack Yahoo. If you are a good hacker. you would never start an attack fmm yourown system. You would be caught."

comment on its joint efforts with the

FBI. While denial of service (DoS) attacks

;"i

While there has been much speculation around possible motives, law enforcement offi-

cials both in the U.S. and Canada have been tight lipped about the direction of their investigations.

are nothing new, what surprised many about the February attack was its scale I and coordination. Most DoS attacks involve a single computer or server sending bogus information requests to another in an effort to overload it. What made these attacks different is that several Web sites were atta«kedat once and a number of computers in different locations were recruited to launch it. Iohn Alsop pre sident and chief executive officer of

Sifting clues

BorderWare Technologies Inc. in Mississauga, Ont., says the at tack was soe(feetive because of the general lack of security around the

Steve Berry, supervisory special agent with the FBI in Washington, D.C., would only say the investigation into the recent attacks was ongoing. He wss also reluctant to talk about the work the FBI has been doing with the RCMP in order to investigate a possible Canadian link to the attacks.

many networks snd individual computers hooked up to the Internet. This made it easy for someone to get to sn unsecured machine and install the necessary programsthat would later seize the machine and Continued on page 38

Internet sharing in Windows 98 SE 'ndows 98 SE

%AT'(

The client computers can be running different

Wizard will succeed in setting up your com-

versions of Windows. If you are using puter if your LAN and dial-up networking Y T Ed i tion) is a Sympatico HSE (High Speed Edition), don't connection are in good order. You should also minor upgrade from bother since it isn't compatible. A regular have TCP/IP installed and bound to your Windows 98. It contains bug fixes, some new drivers and minor new features, Internet

Sympatico account — and any other dial-up account — will work. I used a Netcom Canada account and a 56Kbps modem for my testing. I should point out that ICS is also part of Explorer 5.0, and one Windows 2000 Professional, but my descripmajor feature that isn' t tion is based on Windows 98 SE.

Ethernet card. The Wizard only needs to run on the computer that connects to your ISP. It is often called a gateway (even if it's an HP or

Compaq).

You should have a blank diskette handy. The Wizard will prompt you for it, and will write available as a f r ee The ICS feature is not part of a default two fdes to it. You will use this diskeue to condownload: In t ernet installation of Windows 98 SE. If i t i sn' t figure the other computers on your LAN to use installed on your computer, you will need to ICS. The two fl(es are very small, so the disk is Connection Sharing (ICS).

ICS is a very easy way of sharing a single install it before you can begin. Go to the Control Panel, Add/Remove Programs, click network of users. However, judging from con- on Windows Setup, then pick Internet Tools. versations I have had, and newsgroup postings Select Internet Connection Sharing and, if I have read, implementing ICS is not without prompted, supply the Windows 98 SE CDchallenges. Following are some details about ROM. The ICS files are on the disc, but so Internet connection and account with your

how to get through some of the trickier parts of instaflation and configuration.

ICS requires Windows 98 SE be installed on one computer only — the one you use to connect to your Internet service provider (ISP).

many computers have the entire contents of the Windows CD-ROM in a subdirectory that it's ol'ten not needed. Once you reboot.as prompted, a Wizard starts. There is a very good chance that the

ag MAY 2COO THECOMPUTERPAPER GREAlERTORONTOBXttON www . ~

tss. corn

hen someone decides to launch a denial of service (DoS) attack, they rarely do it directly for a very simple reason: a direct attack is too easy for network managers and law enforcement officials to detect and track back to the person who launched it. "One of the reasons the FBI is having problems tracking down the DoS hackers is that they did not go to one system and tell that system to atlack Yahoo," says Greg Gilllom, chief executive officer of Network Ice

Branch in Ottawa —which investigates

computer-based crimes—would not

CNN.corn were hit by a distributed denial of service (DDoS) attack, a coordinated effort involving several computers around the U.S. and possibly within Canada that flooded the sites with bogus information requests. Anyone wanting to get to these sites was effectively shut out as they stalled due to the information overload.

H o m e Bt W o r k

Gilliom suspects that on average a homesystem that is regularly connectedto the Internet is scanned by hackersat least once aweek. Instead, what hackers look for are unsecumd, vulnerable systems that can be used to reach other systems. For the longest time, university computer syslems were a favourite target because they warn largely open to all computer users. In the distributed denial of

service (DDoS)attacks that made news headlines in Februay, several university systems were found to have been hacked into. then used to coordinate the attacks. Because of this, universities are now beginning to shut down the security holes hackers have used to gst into their systems. But as universities begin making their systems more secure, hackers ae shffffng their Incus to home systems as a plaffotm aum which to launch their attacks. The home systems most attractive to hackers are thoseusing cable modems or DSL connections to the Internet.

Framingham,Mass.-basedIntemagonal

ready in a few seconds. Remove the diskette

Dale Corp. 0DC) predicts there will be same 327 million users woridwide hooking onto ths

and restart the computer. When you log in

Inte rnetby2003.FonesterReseamh Inc.,

again you won't see the Wizard and unless you' ve read a manual or a readme file, you

whichIs based in Csmbridla, Mass., expects

won't know what to do next. One of the files

connecti ons In the U.S. by 2002.

on the diskette is the readme file you need (it would be helpful if the Wizard did a better joh of guiding the user)

or DSL modems are appealing to hackers because they are always connected to the

If you go to Network in the Contml Panel, you will see that the Wizard did more than just

While there am no grm statistics on how

Continued en page40

to see nearly 15 million cable modem orDSL Gilliom says home systems using cable

internet. Continued onpage37

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4 TECH E N T E RPRISE 4 DoSvulnerability hffo home Continuedfrompage 34

warrant to confiscate the computer. To combathome system hacking,Network Ice released Blacklce Defender, a program that acts as a personal ffrswall. It continually monitors a computer's connection to the Internet to detect whether someone is trying to gain access. If it detects someone trying to get to the computer, it will automatically block access and try to track where the hacker is. Chris Monnelte, Canadian general manager

m any homesystems have been hacked, Gilliom suspecS that on average0 home system that is

ragulsly connected to the Internet is scanned by hackss al least once a week. Hackers sre looking for vulnerabilOes that they can exploit. Using such pmgmms ss Back Orifice or Suby, hackers look fcr weaknesses that tl Sy can use to download Tio]an programs onto a system. ihe pmgmm will then take over the sysSm and make it 0 platform to reach snothw vulnerable system or to launch an attack against a Web site. Many times, people don't even know their system has been taken over unsl the police show up with a

for symantec corp. Ihttpy/woo.sfmSntec.ca)in Toronto, says even users with standard dial-up

Internet connections are vulnerable to hackers. Recently, Symantec released Norton Internet Security 2000. a software suite that filtem a computer's inbound and outbound information.

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doing something else I noticed that them were at least two attempts of someone trying to hack irrlo my compuler and ]they] wse blocked." Gregor Fruend, president of the San Francisco. Calif.-based Zone Labs Inc. (ntlp://wwo.zcnSlabI.cSNI suspects that in the next liNe while more home systems will be hacked into and used as platforms to launch attacks, especially ss many hacking programs are now being ported to Windows. "We think this will become0 huge concern as

M AU A d-400 MATHESON BLVD. E

505 HOOD ROAD, UNIT 13 MAITNHAM, ONT. L3R 5Vd

Web Site

the vulnerabiTities of tlwir computers," adds Fruend. "The rsxt logical venue for a DDog attack would be from home computers. If you sit on 0 cablem odem, y ou have a 10 M bps pipeline that can be used in thss kinds of attacks." Uke NetworkIce snd Symantec, Zone Labs also offers computer users a personal security utility. ZonsAlarm 2.0 monitors a user's connec-

home system] andwhen Icane backborn

MAR KHAM

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www.eansdseomprxes.corn THE COMPUTER PAPFJI GREATER TOROMO EDITION MAV 2000 37

< TECH E N T ERPRISE n

Watdng up to denial of aervtoe attaoka

discussion on how big business is exerting more control over the world's e«onomies and the Internet. "After the WTO, I had the feeling that there use it as a platform to attack a Web site. "What happened is that a lot of smaller are a lot of culture jammers out there who c ompanies have their computers on t h e don't like the way the Net is evolving, whi«h is Internet thinking no one will target them," [into j just another marketing tool for corporaAlsop adds."But the reality is that hackers have tions," says Kalle Lasn, editor of the Vancouverautomated tools which can scan large blocks of based Adbnsrers magazine. "It was only a short Internet addresses and will find unprotected while ago that when the flrst ad appeared in and vulnerable systems, and break in without cyberspa«e, the argument was whether there you knowing about it. That system wifl then be shouldbeadsatallin cyberspace.Now, you go used as a platform for an attack." just about anywhere on the Net and it's flashOne puuling aspect of this DDoS atta«k is ing with ads." Naomi Klein, author of No Logo and a critthe lack of bragging from those responsible after the fact. Most attacks or hacking incidents ic of the commercialization of the Internet, are often followed by a floods of people in says if the February DDoS attack was a kind of hacking chat rooms and sites claiming credit. culture jamming, there was a certain elegance for a short time, it was suggested that about it. The attack turned the tables on the someone going by the moniker Mafiaboy was sites by flooding them with the kinds of infora suspect. Now speculation has shifted to mation requests the companies ask people to someone called Coolio. Recent media reports send to them all the time. Continuedfroni page 34

"It is also important to recognize that the denial of service attacks were detected and put to an end within a few hours," Jones adds. "So rather than thinking of this as a catastrophic problem, the site reacted very quickly. Last year, there was a fire in a downtown Toronto Bell building and a lot of the Internet in

Canada was offiine for mu«h of the day. That was a greater catastrophe than what hit eBay."

And Jones is skeptical of the claims being made by some that the stock values of these companieswere harmed because of the attack

On anygiven day,any oneofthosecompany's activity and I don't know of anyone who's been stock can go up and down on the exchange sued for conducting denial of service attacks or facilitating them." he continues. "My own view would be that there are not sufficiently accepted standards or precautions that ought before and there was no stock crash." Jones to be taken that a court could cite as a reasonadds. "It seems people who hold these stocks able set of protections." believe these attacks don't really matter. There Geist suggests that online sites also look into is nothing true today that was not true last hacking insurance as a way of giving themmonth for both the Internet and e-commerce." selves another level of protection. David Griffiths, senior vice-president and and for reasons that have nothing to do with the attacks. "The prices continue to be where they were

"It is sort of like jujitsuing them," Klein adds. "They are bombarding us with messages Uahflily issues they suspect may be Coolio. However, there is everyday and we are now bombarding them One of the interesting questions raised by these recent attacks against some of the Web's some suspicion that this teen may not be the with messages." Others, however, don't see the attacks as major e-commerce sites is what legal remedies Coolio associated with the February DDoS attack, but may indeed be another Coolio either elegant or as a form of protest. They say a company has to prot~ itself. in the U.S. have law enforcement offlcials investigating a New Hampshire teen, who

who has been linked to earlier, less damaging attacks on other Web sites. There are also questions as to whether more than one individual was involved in the anacks. "Our investigation is continuing and we

have made some progresswith a number of leads that have taken us in several directions,"

the attacks were poorly conceived and too

M ichael Geist, a law professor at t h e plainly obvious. Among older hackers, the University of Ottawa, and a specialist in the attacks smack of someone young and inexpe- Internet and e-commerce, says Canadian fedrienced,looking to make a name (orthem- eral law has provisions built into i t t h at selves. They don't believe any larger social would most likely apply to the kinds of statement was being made. attacks launched against Yahoo!, eflay and the "I don't think the person or persons are fol- others. Currently, the Criminal Code has antilowing any kind of ideology," says Ken Chase, vice-president o f o p erations at V elocet hacki pg laws that deal with the fraudulent use

addedaspokesman forthe FBI inW ashington, D.C. when contacted by TheComputer Paper. "But until someone has been charged with Communications Inc. in Toronto. "If someanything we would not comment further." one was culture jamming, they would be more mature and they would take up a much more subtle, insidious and elfective anonyWaa it poligoaly The silence from law enforcement offlcials has mous anack. We would still not know what not stopped people from speculating on happened."

of computer services, in some cases imposing maximum terms of up to 10 years imprisonment for perpetrators. These laws could be applied to hackers who broke into systems in

order to launch attacks against another sitt. which is the first step in a DoS attack. Klein disagrees and argues that what bothers The more interesting question for Geist is motivesforthe auacks.There has been suggestion that the auacks were a form of protest older hackers is the possibility of there being a whether the owner of the system that was against the rapidly growing commercialization larger social message behind the attacks. For taken over and used in the attack is liable for of the Internet — a coordinated form of culture older hackers, what mattered was the elegance the attack "The emerging consensus on that issue is jamming or hacktivism aimed squarely at of the code and how swiftly they could get into those most interested in commercializing the a system. There was no social messagebehind that there would be the potential for such an what they were doing, except to show olf their Internet for their own gain.

It was only a few years ago that the Internet programming and hacking prowess. "These are not high-tech backs bemuse the was being heralded as a tool for creating a more egalitarian and democratic society. It point is not to show off your technical ability, would liberate people by giving them instant but to make apolitical point," Klein says. "That access to information and break down such

confounds the old school hackers whose point

peskybarriersasnationalbordersand govern-

is to show off how skflled they are and to later market that skilL Hacking is like an extreme

ment controls. Now, some say, the Internet is

nothing but a place to buy left-handed bottle- job application." Still others wonder what afl the fuss is about. cap openers, and the only liberating thing David jones, a professor of computer science at McMaster University and president of Electronic Frontier Canada in Hamilton, Ont., says the attacks were not as disruptive as many

about it is how quickly you can file an IPO for an Internet startup company.

The cult ure-jamming scenario has been given greater credence in some quarters because it followed on the heels of the protests in the news and government organizations against the World Trade Organization in havesuggested.There aredayswhen aWe b site Seattle, Wash. in late November. A distinguish- gets so overloaded with regtdar requests that ing feature of the WTO protests was how eifec- people are shut out until things die down, he tively many groups involvtnl used the Internet says. It may cause a few to grumble in despair, not only to organize the protests but to focus but life goes on nonetheless.

•

38 MAY2000 THE COMPUTER PAPER GREATER TOROMO EDITION www.«snastrxsnonws.«om

action. provided that the party that facilitated the attack was negligent in allowing the atta«k to occur," Geist adds. "The standard is much the same that we see in any tort action where the question is has someone not provided suffl«i ent duty of care to anyone they have a contract with or otherwise." Currently, Geist is unaware of any Canadian companies that have been taken to court because their systems were hacked into and used to attack another Web site. "We are really at the cusp of this sort of

head of the flnancial services group with Toronto-based Aon Reed Stenhouse Inc. says hackinginsuran«e hasbeen around forsome time. Uoyds of London has offered hacking insurance since the mid-1980s and there are some nine companies around the world offer-

inghackingcoverageofvariouskinds. Griffiths says such hacking insurance covers a wide range of liabiTity, privacy, intellectual

property and exposure issuesalong with thirdparty coverage for attacks from the outside.

He also believes it would be very hard for someone to sue for possible losses suffered because a site was hit by a DoS attack because many sites offer other traditional means of doing business that exist alongside their Web initiatives. An investor, for example, could still use a phone to buy or sell stocks if their bro-

ker' sWe b sitegoesdown. Many Web sitesoff er businesses and their clients more convenience, but they have not replaced more traditional means of conducting business. Sites that only offer a Web-based means of

doing businessmay be more vulnerable to lawsuits as they do not offer alternatives if problems o«cur. Ct

Sorebble on the Web NB —This site ia the home ol the Scrabble board game, where uae oi the more unusual tatters of «w alphabet a«inca big rewards. The sile ia multiTingual and «ontaina atuit for kids and adults, infometion about new CD-ROM games, the Sorabbla for schools program in the U.S., an intern«ave anagram buifdar and an online diobonary lookup to solve disputes about allowed wonla.

. nazzllwww s«rebirte.ooml

Speakers' Comer on the Net NB — Speakers' Comer ia situated on a comer of London'a Hyde Park, a abanga and exciting placewhere meetings are held and peoplecan apeak to anaudien«e ferna soapbox in

the open air freely. Among those who have attended neednga hare are inttuenttat figuma in world history such aa Karl Marx. Fredart«k Engels and Y.i. Lenin. This Wab site helps the vis-

itor extslote and understand Speakers' Comer, tookiixt at the oratory, discussion, debate. humor and madness, that haa sustained it for over I 50 years. httzxiiwww.rfteazeia«orna«net/

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(running on a Linux computer connected to the Internet with a cable modem). The reason why this happened is simple and instructive. As Microsoft points out in

along with several other components, have the readme file, this version of the ICS been added. Wizard configures the browser, but doesn' t

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install or configure the TCP/IP protocol for Ethernet adapters. I had TCP/IP installed, providing an automatic, private IP address as but with a fixed IP address and other choicweg as name resolution service to client comes that aren't what ICS needs. I selected Obtain An I P Address Automatically, and puters on the LAN. Take the diskette over to the first computer Use DHCP For WINS Resolution. I also disThe gatewaycomputer does more than just share its connection: it acts as a DHCP host,

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my proxy server from the installed gateways section.

ICS Client Setup). This is a tiny 54KS appli-

Once I had made these changes and

cation. which you double-click after first checking that the gateway computer is conn ected to th e network and also to t h e Internet. In a few seconds, you can select the option to connect to the Internet through your gateway over the LAN. Then the browser — in my case Internet

rebooted, everything went smoothly, with one

Explorer 3.0 —will appear. Microsoft says

doesn't occur fast enough to avoid an error

Internet Explorer 3.x/ Netscape Navigator 3.x or later will also work. I think most other browsers, such as Opera. will work too, but I wasn't able to test this. I groaned when the browser came up with the MSN home page by default, since I don' t like that kind of intrusiveness. However, my

message on the browser. The best solution I found is to choose a blank page as the default

to expect from a 56Kbps modem, and this was m uch fast er.When I saw download speeds in excess of 100Kbps, which is about 15 times faster than I would expect, I realized that I was conneaing to the Internet via my proxy server

can become messy. Microsoft addresses this issue in a Knowledgebase article, which shows how to build an INF file to solve this problem. Microsoft carefully points out, though, that it doesn't support this technique. Cl

small exception. The client computer receives bandwidth on demand. Simply loading the Web browser is enough. If the gateway computer is connected, there is instant bandwidth. Ã it isn' t, a dial-up networking session is initiated. Unfortunately, the connection

start page. Setting up connection sharing with ICS is

as easy as with any competing product I have tried. If your needs are straightforward, there

will be no further issues. However, there are groans were quickly quieted by the speed of programs, such as online games, that need to my connection. I know from experience what connect to particular ports. That's where it C

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hspi/www.alsoftznm Price:$45 (commercial licence) With the releaseof Mac OS 8.1, Appl e began to

tions. Although this can become annoying, it can help prevent viruses before they infect your hard drive. Configuration controls allow you to adjust the degree of interruption you feel comfortable with.

•

Systemsoftware utilities

give users the option of formatting their disks

•

as either Mac OS Standard (HFS) or Mac OS These utilities augment the Mac OS by either Extended (HFSt). Th e extended format

improving existing management features, or

increases disk storage capacity efficiency by adding strategic technologies to address making disk allocation block sizes smaller. Apple's core markets. Normally, one would have to backup data to another device. reformat and reinitialize the harddrive,then move data back to the extend-

Conflict Catcher From:Casadyii Greene ed format drive. PlusMaker lets you do this h0p://www,cas8dyp.corn conversion quickly and painlessly while leav- pnce: $120 (commercial licence) ing your data stored on your drive. To see whether your disk is formatted as standard or extended format, select the drive and use the Get Info command.

Anti-virus utilities

Extensions patch themselves onto the system software's core to add functionality. Many devices and software you instag on a Mac use this extension mechanism in order to offer specifi c features. Unfortunately, extensions can be both a software you install, the greater the chance that a conflict between extensions will occur. The Mac OS's bundled Extension Manager aflows you to enable or disable extensions to avoid conflicts. but it is up to you to figure out through trial and error which one is the culprit. Conflict Catcher extends the Extension

Disinfectant

automatic extension conflict detection, merginstallation, and many other useful tools.

flp://flp.acns.nwu.edv/pub/disinfeclant/

In Mac OS X, extensions will no longer

Price: tree(freewaredownload) This popular anti-virus software is easy to use but it can only eradicate viruses that have already infected your hard drive. It's available

patch themselves directly onto the OS, so it will be interesting to see whether extension managers will have a role in the futwe or not.

asafreedownload on many Mac sites.

UBS Overdrive From.AlessandroLevi Montalcini Norton Angyirus htip;//www.usboverdrive.corn From:Symantec Price:$30(shaieware) hspy/www.symantec.coin One of my personal favorites, USB Overdrive Prke: $110(commercial licence) is best described as a universal driver for Norton Antiy irus i s c onsiderably more attaching any USBperipheral to your Mac and sophisticated than Disinfectant. It can moni- configuring its operation. USB Overdrive tor every anivity on your hard drive, consis- works in concert with Apple's USB Support tently warning you of suspicious modifica-

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bles sing and a curse.The more devices and

Viruses in the Macintosh world are rare occurrences. However, if you frequently share files thmugh discs and the Web, you may want to consider one of the following utilities. It's important to remember keep this software up to date so it can recognize the latest viruses. Next to disk maintenance tools, antivirus tools are probably the most popular type of utilities.

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that are well-suited to various projects. The latest version now allows you to temporarily open fonts that are not part of the font set you 0

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Price: bundled with Mac OS9 One of Apple's best kept secrets is the script ing language built in to the Mac OS. AppleScript offers sophisticated control over the OS, application and network functions using a highlevel English-like syntax. These scripts can then be played back to automate repetitive

1.3.5 sofiware and Game Sprockets 1.7.3. The obvious advantage is that you can use USB peripherals that don't have Mac OS USB drivers developed for them. Alternatively, you can disable limited function drivers and further enhance a device's capability. It's especially useful for third-party mice, game controllers and joysticks.

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operations. Mac OS 9 has added support for

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nits)mngnbnbabhsvGAvideo card, 44XCp,tps keyboard, mouse,1.44Mefloppy, midi towercme, 250Wpawer supPly. 2 serial. 1 parallel, sound pen(fume is areqiste/ed tfademafk of mtel corporation. card, enhancedIDE 2ndfloppy commffey, 56KBnloden 0.4GSgmsUDMA66......................169 30ba perusal smmner......................N iMwnwy upgrades fe r p rlnuml, 102Ge gms UDMA56.......................170 soho Master3D scanner (new)........119 ndebeem & syslenxr AppLE, AsT, Trade your Used computer 13 QGB9ms UDMA68........................209 Hewleg Paeksnl 4200C VSB............269 i Bmlher. Compaq, Oeg, Fu)Nsu, HewleN for e new Icao for details) PacksnL iBM, ~ Psn awmlc.yi, 20.0GS 9msUDMA66........................259 • • ema emeis WESTERN DIGITA 7 1 R 6 51MA M od W~ 3N iT qsh We eany Megmrbeanfs byHeuskm, HavriaaPackard I IN Laseract .......599 AN. Assr, ASUS, G/gsbyle. M/wester 909 Tradeyear pattpaie 02 N~, , de Dual CPUmelhebcanls........eaa • • - • N T~ ~ yw~ ' ~ "~ " memoryfor faster gdram ASIT VT9,VA8. BN. SP6.. call • ASUSP3C2000.P3CP3B,P2SF.P3S F 3-omm o) MM pc 1 33 veedeo330N16mbsgPcrpo.-- '189 Epwmsiy/useN „„„„, „................219 133MHt gall 80&»pengume 3 133MHz...........,..1320 V006003 3500 16/nb eoP ...............259 Canus 2000ss....................................149 733»vPengume 3133MHL................879 " -" " ' " ' HP010........................................1N 34)ramDIMM 32MBPC100MHz...,..55 SXk»Pmsumo 3 133MHz.................529 ATI Ae in wendsr12832mbagp/pd 319 • • 6 Dram DIMM 04MB PC100MHz.....85 5338wPangumo 3 133MHz..............459 ATI ANIn Wendw 128 lemb sopipci.219 S.D/am DIMM 128MBPC1NMHz... 155 ssfhnpenriume 3 INMHz..... , „470 ATI Fury Msx64ha (nsw),, „„„, „„,SN Fer Increbble deals cn scfkvare Qo s pram DIMM 256MBpclogMHz call 209 l o cur web page (but huny up. smiled 533i»psnvume 9Celenm PCI..........299 ATI Fwy pm 32MB(new ) 12g qua/ness.eerslock items dsarancs) ATI Xpwl 2MQ 32MB AGp 50h»pensume 0Calwon PCI..........269 Spram DIMM 64MBPC133MHz....,.. 89 AMD Ky Ng w. Mego/ben/d.............999 ATI Xpwt 120 16MBAGP.........,......109 54)ram OIMM 128MBPC133MHz... 159 AMD Ky700w. Megwrbesrd.............620 ATIXPerl 998MSAGP.....................100 Wn/W Com umemonos Com Sa)mmDIMM 256MBPC133MHZ...CSS AMD Kr 550w. Melhsrbeard.......,.....499 ATIXPe1988MBPCI/AGP... 8$69 sdm aN ~ m B pmmplMMEccassmN -- - - - N a zdt' TVT~ r m M--------...----N elhRel.as ( noOEMN!) CreagveVNraRive TNT232MB........259 xlemaIH a Ie ..ea in Stand SI Od ea 3D BlaelerAnnlhsaler Pm....,.....,..„...399 OEM scNsm ~ cempdar ont/ We nmy 2.5'Hw d dr ives (notebooks) ASUSV6600 GeFerd! TVaul 32nmssg Ms w/mknm 20M pm pEM 21g EDO 72Pin 4/8/16I32MO........Q/25/65/It g Fujilsii, Tashlbs. Hltechl.legL...ese RIVATNT232MB AGP..............,......,139 M s IM~ 2 0 M pm R nj jkm 3N FaslPage 4/8/16/32MS,.......9/25/65/119 MS Wmdews2000pioupgr Reteox 279 1MB SIMMmedula 30 liins.......,........,...2 SCSI Herd DrivesfromFuyitsu, IBM, module30 PinS,......,.....,....22 pmmise fsslrakee nudminor..........14g MS Windows2000 Server 5CL. 1259 4MB SIMM See9ahh otmlumil, westenl Digital P Prin M e m pmm/ss pcl UnraN66MB/s ..............N Mswindows 2000 sewer upo 5cL..599 MS peen 20ggelands/0 Raz Ooi sgq HP 21N 18MB..............................139 FIU ~ SU U nt&N Adaplsc 39160 KI T ULTRA160. . . . . . .. 52 9 MS Ones 2000 SBE Rel.Sox. 599 HP4,4P,4»,4V,4MVAsp,ep 4MB.....,69 8.4GB9msUDMA66...... .......139 .............59/89/125 ........149 Adaplec 2900PCI SCSI controesr......yg MS Once 2000Pmfess. ReL Bex....„71g HP5/SMP 4/8/teMB 8.4GSgnwVDMAN....... lp»sgri ap 2/4MB..........09/129 10.2GegmsUDMA66..... ........159 Adeptec2940uwpmscslcontr.....299 Msogice2000preniumRet Bex QNa Hpapri HP INND 2/4MS......................119/148 20N upgrade RezBcx.„, cs 13GO9msVDMA66........ .....170 Adaplec 2940U2WPCI SCSI cunlr...379 MS Ogms 6• Wndows NT server full 5U mt....980 17GB9msUDMA66 .... ........189 Ade Iec ukra160SCSIeentroser.......ces MS MS Wmdews NTserver full 10V.....1370 hlS Nsluml VSSKaybea/0 gg • 8 ........21 9 20GsgmsVDMA86........ SmariV»k USO 56UST modem......129 WE OO CO SACKVPS....................eaa ........289 27GnomsVOMA66 120MSonm Ls)20 yx (new)......... 109 mlanme CDCwater OSLuXe4 0.......139 Lb nSys Ethernet VSS IobaseThub....N 100MB MEzipp pike cnv lntemiij...tN Me Info Mage ocp/sass reL .....34/N Uss to Ps/sealperl adapter ...............65 ~ p 20.3GBgms UDMA66........................eas 250Mg g)E 2/PP Driveomyfmanmi 1N ~ us ~ ~ ~ ~ (w ne ' ~ y) " 9 Saiuil lo USB adapler.........................1'15 25.0GBgms UDMAS6........................see Zip Made INMB & 250MB mt4a.. caa Windows98-2 OEM (wsyslam enly)..149 Wide selection ef USB cables..........Caa 375GB gmsUDMA68,.....,........,...,....eae 8 GS HP T D ' I t s I ID E 29 0 Wm NT 4.0OEM (w system only).....179 Tecrsmpblnlegbintbaihup...........269 W F 9g •

•

home or at work, this trading board and electronic stock ticker may be what you are looking for. IviacT(ckcr is a portal that allows you to track markets all over the world by retriev-

ing quotes from a few of the major stock sites on the Internet. Keep in mind that the reports you see are not relayed in real time, quotes are usually delayed by at least ) 5 minutes.

•

If you like to track your stock portfolio at

•

P ~SMT 20.5GB gms UDMA66........................269 27.3GB9ms UDMA66.......................eas

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Meoater

From:Slackhole Media htlpd/www.blackbolsm edia.corn/macster Prim: free Familiar with an application called Napster in the Windows world? Macster is the equivalent utility that searches the Wcb for your favourite MP3 Ales. The latest release allows you to save

down)oared MP3 files with the (tuickTime creatorand typecodes,so you can open them up directly in (tu(ckTime Player. Bottom Eno Wc'vebarely managed to scratch the surface of the utilities available for the Macintosh.

There are literally dozens of other commercial ,sharewarc orfreeware packagesthatcan be hunted down on the Wcb. I' ve just cov-

ered some of the more popular ones and others that I use on a regular basis. It's worth noting that anti-virus software and many of the software extras in Norton

Utilities (such as Filesaver, Disklight etc.) will add considerable complexity to your system, and may compromise stability of your system. You' ll have to weigh these stability issues against the benefit of the feature offered to decide if t hey' re really worth using. (2

PeterMilbumis wahElite SystemsSupport in Calgary, Alta. Hecanbs reached atelite.systsmsnhome.cern.

Advenhnng in Internet dnnno NB — Afunny, wiity and sometimes scary

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Fixes for five common PC problems IT troubleshooter offers time-tested solutions available updates specific to your system. Pay close attention to the Critical Updates ow many times a week does your sys- section. Check off any of the updates and foltem lock up or produce an error mes- low the instructions. The patches in the sage?Do you find yourself waiting for Critical and Recommended sections will help your system to load applications or open Web stabilize and secure your platform. There is also a link on this page that leads to sites? You are not alone. These are the most common problems —among a few others — I the Office 2000 update page. If Word or Excel have dealt with over the past five or six years. are acting up on your PC. try the patches

By AI Buchanan

I '

With all of the technological advancesin the

availalbe at htlg://algceup date.microsoft.corn. If you

last decade, you would expect the personal

are having trouble with graphics files or frame

computer to be more refined and a whole lot rates, download the Microsoft upgrade to I

' I

more stable. Not so. In this same period, operating systems have become infinitely more complex. and PC processor speeds have start-

I s

I I I

ed to pushthe I GHz (gigahertz) envelope.

DirectX 7a.

Data corruption

Think about it this way: Imaghte you' re Excel won't open a spreadsheet? Word complains about invalid end of fde? Your data is scrambled? Most of these problems are caused but you get right back up and carry on down by General Protection Faults (errors) or systhe path. You are a 33 MHz 486 DX system tem freezes because the files were not closed running DOS 6.22 and Windows 3.). Now properly by the application. This can result in imagine you are sprinting down the same path the loss of hours of work. A productcalled Office Recovery may be wearing a 90 kg backpack, juggling five raw able to help. Point your Web browser to eggs and trying to keep an eye on the path 25 m ahead. Suddenly, you trip over another tree hhtr/twww.otricerecavery.cornand select the type of root. This time you can't get up so quickly, the file you need to recover. Office Recovery olfers eggsare done for,and you might even have free trial versions of this software (which olfer broken a bone or two. You are a 700 MHz limited recovery capability). Currently, they can perform recovery on Excel Spreadsheets, Pentium II I running Windows 98 SE. People are demanding faster and faster PCs, Word doctunents and PowerPoint presentabut operating system developers are falling tions. Recovery capabilities for Accessdatabasfurther and further behind. Consequently, es, Outlook files and Exchangefdesare under companies are releasing new and revised prod- development. O?fice Recovery software has ucts before they are ready, and the consumer is been a ZD Editor's Pick in the past. left to sort out the bugs. En ng Here are some tips to help make your PC s ingle-uSe r $99 / more productive and your time computing 10-vser $1 90 less of a headache. ExcelRecovery 21 s ingle-use r $14 9 10-xser $290 Powe/PantRecovay .5 single-user $99 10-vsei $190

walking along at a leisurely pacedown a forest

path and you trip over a tree root. You skin your palms or bump your knee when you fall,

j I

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•

Unstable 05

•

To keep your operating systemstable, I always suggest people keep abreast of product updates. This is a very simple exercise.

(Orderonlineor byphone 203-272-4380.)

VirusesandTrojan infection

Microsoft maintains a Web site where all of the

By far the most prevalent and intrusive problem that has evolved from the use of the Point your Web browser to htlp//mndowsxp Internet is the spread of virus code and trojan

latest patchesfor its currently supported products can befound.

•

date.mlclnsnlt.corn (clicking on the Windows applications. Re-mailer viruses like Happy99. B

•

remote-control Trojan viruses like Back

Orifice, or systemkiller viruseslike Chernobyl page, you will find a link to Product Updates. can all infiltrate your systemand do anything

B m

4B MAY2000 THE coMPUTER PAPER GREATER TQR0NTo BxnoN www. ~

Update icon in your Start menu will also take you to this site.). On the left of the update 0

tes.cern

from sending themselves to everyone on your email address list to overwriting your system Continued on page 48 particular film. The site then builds a list of Click on this and a small lava applet will run, checking your system for the latest revisions of

HOIISTONTiCNNOEOSIES e I

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RxGGfor five common PC prohlGms Continued frompage 46

settings and your dial-up Internet connection.

The following applications each perform a different function on your system and help to

BIOS and rendering your system unusable. enhance the desktop experience. The best thing you can do is protect yourself. IIIBHOpfimixGr OGluxn 1.0 Network Associates ThisWindows softwarepackage,developed by My favourite virus protection software is a German company, will Bne tune your operNetwork Associates' McAfee Total Virus ating system files by deaning the system direcDefense for Windows 9x. This package scans ag Be trafiic to or from local hardware and the Internet. It is fully configurable

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download and install virus table updates automatically.

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Novell, OS/2, UNIX and Mac

operating systems. Fully func-

pdmizer can havesamedire caaseqaeecesthat amdearly tional free versions are available WIRO

labelled inthe utility's Nmtmt panel. Asystembaclmp is recommended beforeattempticpsomecf thefeacdeas.

on a try-before-you-buy basis.

Symantec Symantec provides a complete virus protec- tories of redundant Bes, recovering drive tion package for Windows-based platforms space,andopt imizingWindowsp with Norton AntiVirus 2000. This package provides afi of the features of Total Virus

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and system settings. It also helps cool your processor. PowerTweak is also available for

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Hands On Lab Test • H a r d w a re Eva luations • S o f t w a r e & CD - R O M R e v i e w s

Athletic Athlons hit 300 on benchmark By Sean Carruthers

Sysmark98scores

Overall Sysmark rating. 297 MD recently niade headlines when it Offrce Productiwty 271 announced the tirst desktop processor Content Greaten 321 to break the I GHz (gigahertz) barrier. BlghBghle XEmotherboard with UDivVV66 support. While it's certainly a noteworthy milestone, it • Gigabyte GA71 iaGeForce256 32 MB. leftpeople puzzled for a couple of reasons. • Nvid First, wasn't the 800 MHz Athlon just released? • 27 GB Fujrlsu 7.200 rpm UDMN66 hard drive. Second, will the typical desktop user need any(NOTE:System tested with 13 GBversion; bench. where near this much processor power? marking results may beslightly digerenl, but should In Fact, the 800 MHz Athlon chips are only be in samerange.) • SxPanasonicOVD-ROM dnve. now starting to appear in desktop systemsSCRAM systems that are definitely being aimed at • 128 MB PC133 power users. Anyone involved with high-end • LS-I 20 SuperOisk drive. multimedia work will find the power boost • USR 56xbps modem extremely useful, as will dedicated garne rs. • Sound BlasterLive!soundcard. Because they are still so new, however, you • Logilech FirstMouseandKeytronic ErgoForcekeyhave to be willing to open up the wallet to play board. • Windows 98 and Plusl with these speed demons. We had achance to look at The ExpressMicro system isone of three new machines using the the cheaper 800 MHz systems we've 800 MHz Athlon processor. looked at, but it contains a lot of ll ll, h power. The hard drive is spacious, h h *'« i d. and the DVD and LS-120 drives l ih i h h make it versatile in terms of media touching or exceeding 300 on handling. The GeForce256 arid Sound Diaster Live! cards give it a our Sysmark98 test —the first step up in the multimedia and gammarhines to doso. ing Iield, too. Other than the operatExpress Mioro AMD 800 ing system, there is no software From AdvanceInterlace Electronic lpc included with this machine. You alan Tel 905-479-1443. have to buy your own monitor, but conhtlpy/www.aiei.corn sidering what is included, the price is still Estimated street pnce, $3,195 very good.

IBM Aptiva E 881 Fram; IBMCanada Tel: 800-465. 7999. htlp //wwwcan.ibm.corn Suggested retail price: $3,699

Syamarkggscores Overall Sysmark rating: 300 Ogice Productivity: 285 Content Creation: 323 Blghllghls • IBM motherboard withUOMA/66 support. • Else Erazor II AGP video card with 32 MB onboard mammyandboth graphics and digital video output. • 128 MB SORA M. • 27 GB IBM Deskstar UDMA/66 hard drnie, • SxOVD.ROM dri ve. • CD-RW drive. • Internal 56Kbpsmodem. • IBM Rapid Access keyboard and ScrofiPoint 0 mouse. • Vortex AU8830 audio. • Windows 96. • Software bundle includes Lotus Smart Suite Millennium.World Book Millennium,

and Freespaceb: Colossus Sporting a big black case, Big Blue's latest

offering

80DMHz Athlon system that has a lot of power. It also sports Cant/nrred on page 64

Helio: middle ground or leading edge> But by incorporating the best characteristics of two established platforms —Palm and Windows CE —is Helio a leader or a follower? Considering the price of this unit, the quality of hardwareand software, and the early indications of VTech's good attitude towards customers and developers, I'd put them closer to the lead. Although testing of the Helio was not completed, it is certainly the most promising newcomer in the pocket computer market.

.-fl

•

;

By Jim Omura Tech's Helio handheld combines software that is about as compact and efficient as the Palm OS with hardware that has the form factor of a Windows CE palm-size device. The VTech unit uses the same Philips chip set that Philips uses in its own Nine 510 «olour Windows CE handhelds.

Hello From.VTechInformahon htlp //www.vtechinfo corn/ Pnce.USSI /9 (available through direct sales only) Hello specifications Size: 11.6x8.1x1.7 cm I4.5x3.18x11 in.) Weight 155 g (5. 5oz,) Screen: 5.5x5.5 cm (2.16x2.16 in) 160xl 60 pixels, 16 grey levels CPU: 75MHzPhilips PR31700 (MIPS3000 RISC) RAM: 8 MBSDRAM ROM: 2 MBFlash Controls: nine buttons, contrast wheel, six stenciled screen labels. Batteries: 2 AAAcells Software for Helio:VT-OS I 1.0.3, CICJot Softwarefor PC:Helio Desktop 1.1, CompanionLink I.if

Pros:Compact size, good applications, powerful hardware. opendevelopment system. Iowpdice. Cons:Noflip lidorthird-party programs. Hasfirst-generation softwareproblems. Not available at retail level in Canada. One area in which VTech has taken the undisputed lead is in selection of cases, offering the Helio in five solid and three translucent colour options. The overall tit and finish of the parts were rood (reflecting the company's yearsof experience making cordless phones), and the stylus is metal with a rubber grip.

Monsoon sound anythingbutflat By Justin Siemens n 1965, Intel co-founder Gordon Moore predicted processor capacity would double every 18 to 24 months. In the 35 years to follow, his observation,

Moore's Law,hasbeen bent and tweaked to describe the shrinking size, increasing capacity, plunging prices, and skyrocketing

power of just about every element of computing. The dynamic, first applied to PC components, then the PC itself, has extended to peripherals su«h as monitors, printers, scanners, and speakers, ln recent years PC speakers have become increasingly compact and powerful, and with the Monsoon speakers,Ratterthan everbefore. Monsoon MM-700

Multimedia Speaker System From: Songistix htlp://www.ennigizhx.com Estimated retail price, US$149 Rating: 4.5 out of 5.0 Songistix's flat-panel speakers are based on a p r oprietary technology — Planar Focus— which uses a pair ofthin,rectangular satellite drivers that work with a separate 5.25-inch powered subwoofer to create a clean,accurate representation of recorded

musi«when properly positioned. The Richmond, B.C.-basedcompany offers two versionsofthe Rat speakersystem, the M M700 and the more powerful MM-1000. For this review, we looked at the former. Continued on page 66

Porlability The Helio is currently the smallest handheld computer using standard AAA batteries. The only smaller devices are the PC Card-size Rex and the Palm Vx — but the former uses a slightly less standard lithium cell, and the latter is powered by a custom lithium ion rechargeable. Though the device is compact, VTech has chosen a soft padded case over a hard plastic flip-lid, which adds some bulk.

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User interface Helio's implementation of graphics overall is Continued on poge 64

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www.canadacomnuies.corn MEGQMPUTERPAPER GREAlfin TQR0NT060ITIDN MAY2000 81

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drive. Try t o r emember how happy you felt buying it, how large it seemed, and how much room you thought you'd have for all your stuif. Now think about thatsame hard drive and about how much room you have left.

Still happy?

Hard drives If you need a larger hard drive, this is a great time to buy. Over the last year, capacit ies have shot up and prices have fallen. Last year, 20 GB drives cost around $1,000.This year, drives near the same capacity mark can be purchased for under $300. Users who want to push the envelope can get IDE hard drives that hold 40 GB of data (additionally, IBM

throughput between the computer and the hard drive (notably multimedia professionals). One advantage of SCSI drives is that they can be chained in greater numbersgenerall y up to seven per interface— inside a system. The bad news is that they tend to be

has just announced 75 GB models), but

don' t). Because of the limited appeal of

A lot of users have gone iYs an expensive solution for all but the through this storage boom most space-hungry user. For this and bust: what seems excepmonth's roundup, we focused on the tionagy spacious now will 20 GB range, which seems to seem paltry i n n o t i me. oAer one of th» best cost-toSoftware manufacturers capacity ratios. haven't been much help It's important to get your terms when it comes to hard straight before you go shopping, because drive space, either. Every there are a few varieties of drives available, time you turn around, they and you wantto make sure the one you buy release newer versions of programs that are will work with )xiur system. much larger,containing improved graphics, • IDE (Integrated Drive Electronics): This sound, and more Natures. Most of the time we type of hard drive is installed on most syswelcome the added functionality, but silently tems because most motherboards have IDE curse our disappearing hard drive space. as a standard socket.Each IDE chain can hold two devices: one set to master, the The options otherto slave. Because ea«h motherboard W hen yourun out ofspace,there isn'ta single typically has two IDE sockets, users can coneasysolution. Ifyou're a heavy user,and plan figure up to four hard drives per system. But to install more sottware and create a lot of big remember that a CD-ROM generally uses data lilec, a new hard drive is probably the the IDE chain as well. Some systems can answer.You can either replace your existing handle up to four drives per interface, but one fora larger,faster new device,or run two this is uncommon. drives,using one for data and program tiles • UDMA/66 (Ultra Direct Memory Access): and the other for the operating system and This is the newest generation interface for drivers. (We' ll get into thc criteria for figuring hard drives. offering twice the transfer out your best configuration below.) speed—up to 66 Mbps — of older drives. If you need more data storage space— as UDMA/66 drives can be used with older opposed to space to install new programs or systems, but to meet the full potential of the operating systems, for exaniple — a high-capacdrive, the motherboard should be equipped ity reniovable storage solution will be a better with the UDMA/66 interface, which ran be answer.With a removable solution, you can add identitied by the bright blue socket, and the extrastorage space in smallerchunks,and swap thinner 00-lead IDE cable. This specificaniediain and out as necessary.The removable tion is also known as Ultra ATA-66. Those m ediacan be used to ofgoad filesfrom thehard without U DMA/66-compatible motherdrive that you don't want to completely elimiboards have two choices: upgrade the whole nate, but which you won't usevery often — old board, or look for a UDMA/66 upgrade card recordsyou might refer to once ortwice a year, (usually PCI) to add the functionality into for example. For this analysis we' ve divided an older system. removable storage into floppy-like devices and • SCSI (SmallComputer Systems Interface): CD-RW drives, and we treat them separately. The fastest SCSI drives beat IDE drivesBut first, a look at hard drives. even those with UDMA/66 — in speed com-

T HE COMPUTER PAPER GREATER TORONTO EDITION www caiedacoapiaes corn

parisons. For this reason, SCSI drives tend

to be favoured by those who need high

pricier than their IDE counterparts, and require a special controller for systems that don't have SCSI on the motherboard (most SCSI. we have chosen not to look at any for this review. But for users who have the money and a need for speed, SCSI is certainly worth a look. ' 5,400rpm/7,200 rpm: The number of revolutions per minute — commonly known as the spindle speed — indicates how fast a drive spins. Most currently available are 5,400 rpm drives. Those looking for a performance boost without having to upgrade their s ystem's m o therboard to the UDMA/66 spec can add a 7,200 rpm drive. A word of caution, though: 7,200 rpm drives have a tendency to run very hot, so you' ll also have to consider an extra cooling

fan,especially ifthecomponents are packed tightly inside the case. The testing This month we asked for 5,400 rpm hard drives using the UDMA/66 specification, at or close to 20 GB. Each drive was formatted as a single large FAT32 partition, and a typical installation of Windows 98 was put onto each drive. Zill'Davis' Wingench99 ).0 benchmarking suite was used to test their performance. (To publish these results we are obliged to state that WinBench is a trademark of ZD Inc. in the U.S. and other countries. These tests were performed without independent verification from

Ziff -Davis,and Ziff-Davismakes no representations or warranties as to their results.) Datatransferspeeds were measured in Kbps (kilobytes per second), with higher numbers representing better performance. The rest of the test system consisted of an Asus P3C2000 motherboard with a 600 MHz Pentium III, 133 MH1 system bus, an I MB ATI Rage Pro

video card, and )28 MB of PC I 00RAM. NOTE: both IBM and Western Digital were invited to participate in this roundup, but drives were not available in time for testing.

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• Three-year warranly. Drives in Fujitsu's Desktop 27 series range in capacity from 6.4 through 27.3 GB. Although the test speeds were lower than the other drives, they were still quite good. Coupled with a three-year warranty and Fujitsu's reputation for reliability, this drive ntakes a great choice.

Maxtor Diamond Max 40 02040154 Estimatedsheet price: $219

Available in 10 GB through a whopping 40 GB capacities, the Diamond Max 40 series uses a full 2 MB of 100 MHz SDRAM in the bufferfor a performance boost.ltcertainly showed in the drive's bcnchmarking scores, which were consistently better than the drives that only use a 512KB buffer. This drive is

also aggressively priced, which makesit an auractive option.

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Average seekarne, read(ms) 9.5 Maxtransferrate. to)hemmedia 30.4 Mbps

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Samwmg 20.4 51 2KB 5400

172 512KB 5,400

9 36.9 Mbp s

8.5 36.4 Mbp s

8.9 35 75 Mbps

SylnPobtl

S eagata

IBSI SIYRIA

Fireball Ict 10 keeps the price low by offering a shorter warranty period than most of the otherdrives.This drive offers very good performance,turning in benchmarking scores in

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Voyager$8?gde

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r BISKINSPECTION TESTS

- Dbklrassfer. begin (Ntm) 19,600 Duh Irsnsfer . snd(Nhm) 12,000 - Dishsecern aiu (iiu) 17 3 . cyUufafa?ofl (pwcml usag 4.31 DISKWINNAIIKS Disk84/bach?mama?ixbps) 3,690 Higherd Pfbfu) 11,700 AIIS/exfssm3.4 (NbpS) 8 ,470 Fmntpage98(Khps ) 51,800 Mxxusfabxt SE Ixbfu) 12 ,700 Phofmhcp4 (Nbps) ' 6,750 Prenmre4.2 (Kbps ) 10. 500 Soundfcrqs4.0 IKbps) 1 6 ,800 - Vmul C++ 5.0(Kbps) 1 2 ,400 800-263.8716 fuiitsu.ca

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120 MB

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Wirdcws98. Mac 8.1

14,500 8,490 67,600 14,200 8.710 16,700 2'1,100 17.500

22.500 13.400 15.9 525

24.300 13.300 16.4 524

4.000 13,600 9,550

3.910 12,500 7,480 53,700 12,600 7,710 13,300 18.400

14,100 7,680 13,200 19200 15.300

23,400 14,300 18.5 5.29

Saagata US ST317221A 12,100 7.950 62.700 13.000 7,070 11.900

lwnega

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nief Ce/sion Cf)rrccermr SOYOYIIFI/IATX sinbosrd (intel 810) 64 MB PC100 SDRAM, 128K cache Fujitsu 6.4 GB UDMA66 Hard Drive Paesscnic 1.44MB Soppy drive On Board 2D/3D GrsyMc Video On Basal 56Kint fsx/modwn/voics V90 Keytronic P82 keybwmk Logitech PS2mouse Medium ATX tower ease, 40X speedCD ROM On BomdAmbo, Iqqwsns speakers

I yew $259SRP

ly InrelPen/nunIII prxuurrer

'I (vl» 44 MB PC100 SD RAM Fujiuu 4.4GB UDMA66 Hard Drive Pansscnic 1.44 MB flcypy drive ATI Xputpg(gage Pro) SMBAGP Accr 56K int ~ (ce V 90 FCI KsyuomcPS2 keybeank LofptechPS2mouse Medium ATX tower csee, 40X speedCD ROM Acer3D Souad Cank 100 watts amp syssksrs

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416-530.254 5 I yew

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lnrefPmauwtblllprocesser /ISI/S PBC 2000 AIX M/Bgntel 820) 128MB PCIODSD Rsm 7ns, 5 12K cache

Western Digital 13GB VDMA66 hard drive Panasonic ).44 MB Soppy drive ATI XPERT 2000 AGP 32MB video card

VSRobotics 56K (nc fax / modem V90 Medium ATX tower case Logitcch PS2 First Wheel Mouse Kcybonic 104 PS2 keyboard 48X speed HDE CD ROM Cmativc Labs Sound Blastcr PCI 128 mic.,450w ampapcskersdt Subwoofer IWenirer nish rlmw ynrrAmed 15" Rslisls Monitor .2Mpi 15" Acsr 548 Monger .28dpi 17" KDS VS.71Monitor .27dpi 17" Accr 77CMonuer .2ldyi 17" OptiqusstQTI Masher .27dyi 17" Viswscnic 8771 M eniter.27dpi 17" Vicwsceic 8773 M onitor .25dpi 17" Viswsosis PF775 Monitor .25dpi 19" Vie»sonic PF790 Mo niter .25dpi

$185 $205 8255 $505

$505 $505 5375

$485 8695

Prima Computer Itdc 2 ye a r s p a r t s 4 5 y e a r s l ab o u r d e p o t w a r r a n t y

Wwdons95I98, Mac Wwdows95IBSINT Websile Outset

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13,500

Thenmcmumcspsoiy of eachCgd cartridge is miy 40 MB.

Rewritespeed Readspeed

the mid-range of our results this month. Those who have been fans of Quantum's drives in the past will like this one, and it may alsoearn a few new fans,too. Thanks to Samtack (http: //www.samtack,corn) for the loan of the Quantum drive.

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results for the drive were quite good, and it sports a three-year warranty.

Snmuung SpinPointVoyager SV2044D Suggested retail price. $299 80(F?62-9867 800-624.5545 800-726-7864 877-271-3285 • 5,400 rpm maxtci.corn q uantum.cornsamscn g se agate.corn • 20 4 GB capacity. canada.cpm • 512KB buffer. 3 years I yew 3 Jam 3 yeas • UDMA/66 compatible $219 she u $2 69 street $299SR P $2 10 (est.) • Three. year warranty Samsung'8Voyager 10200 series ranges from 10.2 through 20.4 GB. We looked at the highest capacity drive in that line. Benchmarking

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• 17.2 GB capacity • 51 2KB buffer. • UDMIU66 compaIibie • Three-year warranty. At 17.2 GB, this drive falls a bit short of our capacity target this nionth, but it was also Seagate's highest-capocity 5,400 rpm drive at the time of writing fits 7,200 rpm drives are more spacious). The drive may be worth considering, though, because it has a lower street pricethan a full20 GB drive,and offers reasonably good performance. too.

Removable storage Removable storage offers a lot of benefit~. Because it's a holt-on solution, it generally doesn't involve the kind o( extensive systeni rebuilding and reconfiguration that «an be required when you install a new hard drive. Becausethe media is removable, you can add more media as required. The only limitation is the maximum capacity per disc or cartridge that your new solution uses.And becbuse it's removable, the information on the media can be emily shared with anyone who has the same type of drive. Conneotorconnection It's important to know what kind of interface would be the best match for your system when considering a removable storage solution. The three main types of external interfaces for removable storage peripherals are parallel, SCSI and VSB, though FireWire devices are expected to become more common. Parallel devices are a mixed hag. Though the parallel port appears on pretty much every PC, it's oneof the slower interfaces available, and it can be diflicult to configure the system so it works with other parallel devices installed.

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Those whose systems don't have a SCSI card already installed will have to make sure that there is room (or one (both on the motherboard and in the system resources!), and

real world

shouldbe prepared to pay fora good-quality

,tpaay IVeL

card. A happy medium for anyone with a relatively new computer system is a USB. The interface is fairly fast, devices are hot-pluggable and generally require a minimuni of user intervention to make them play well with other devices on the system.

The tests For the removable storage portion of our tests, we used the same 600 MHz Pentium I I I-based system, with the addition of a 13.6 GB Quantum hard drive. A 100 MB directory con-

Cb O

sisting of 971 files of varying types and sizes was created. The files were 1)rst copied as a whole directory fby dragging the folder from C: drive to the removable media drive). In the second part o(our tests, the files were

copied loose (by high lighting afl files and dragging them over as a batch). This is an important consideration with removable media,

compacting the media down to the same size as the floppy, it has longer write times — the SuperDisk took twice as long as the next-slowest device. The upside, however, is that ii is an excellent option For machines that don't come with a floppy drive... like the iMac!

becauseo( the way Windows handles such tasks. When copied as a directory, the liles lomega Zip 260 UBS leave the hard disk in the order they were written to the original source. When files are copied loose, Windows tries to alphabetize them on the fly, and can end up tripping over its own feet trying to get them into order. On our test system, afl of the removable

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worth noting that users with slower processors will be able to handle the task better, but could still run into errors when they attempt to copy large numbers of smaller files at one time.

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Imagon Superoisk USB external Users with older systems niay find that a par- Estimated street price: $249 allel port connecion is their only option, but those whose systems have USB ports should really look for versions of the drives that use this faster connection. SCSI devicesare a much nicer option for some users. The interface is very fast, with some usersreporting that they can run games off SCSI-based removable media. Additionally, SCSI devices can be chained, allowing several devices to use the same controller. The controll er, however, is the issue (or many users.

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• Removablemediacapaoty:120MB!samadimansmns as floppy dskehes). • Drives readandwrite to standard floppies. • Designed for usa with Windows 98 and Mac OS.Also works automatically with Windows2000 • Time tn copy 100 MB directory: 5 min., 47 sec. The SuperDisk's compatibility with standard 1.44 MB floppy diskettes is both its beauty and its big drawback. Drawback first: by

LaCie's 20 68 FireNire solution LSCIS Nard Drive Suggestedretail price; $999 • FiraWira interface.

• Molded plastic casa similar to LaC!a's CDRWdrive lacemainLabTest report), so edgesmaybe sham! • 20 GB capacity. • 7,200 rpm. • 512KB buffer. • Dimensions. 2.54x1 0.16z1 4.6 cm.

• Weight: 500 9. • Compat(biawith bathWindawsandMac OSas. • Ona-yaar wairaniy. Multimedia professionals and enthusiasts who need a fast, highumpacity solution for video capture will hnd LaCia's new FireWire hard drive is a perfect complement to their system.

Plugging into any free FireWire port, it acts as s standard hard drive, with the excaiient throughput that multimedia work demands. Badsuae it is an external unit, it ean easily be movedfrom computer to computer, which could be useful when a lot of information needs to be moved from one iMac DV to another, for example. Though itshigher price means it will likely remain a niche item, those whowork in a specialty field like video editing will find it an exceilent addition to their systems. —Sean Carruthers

QB RQiQhD SDHD Suggested retail price: $269 Estimated media price: $59 twa-pack, $194 eight-pack • Uses USB interlace. • Removablemediacapacity:250 MB. • Is backwards campatibie with 100 MB Zip media. • Designed for use with Windows 98. Also works automaticaily with Windows2000. • Siimiine design camas with rubber clip for orienting the drive varlicaliy. • Time to copy 100 MB directory: 3 min., 12 sec. • Optional PC Card atlachment available for $59. This

allowsdrive ta ba usedwith notebookPCs andeliminates iieed for a power cable, Ioa. Zip drives have become so popular that the name is almost the generic term for removable media. )dot content to rest on the laurels of the trusty old Zip 100, though, Iomega has introduced the Zip 250 drive — the media which has the same form factor but more than double the data capacity at 250 MB. The drive itself, however, is a slim new design that is the perfect complement to a notebook computer, as well as a desktop system.

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lomega Clikl PC Card Driva Suggestedretai price: $299 Estimatedmediaprice: $45 fwn-pack, $75four.pack, $149 10-pack • PC Card farm factor fits into a notebookPC. • Ramovahiamediacapacity:40 MB. • Media slofea into Ihe end af drive.

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• Ships with hardcover meial case withspace for drive and two disks. • Designed for use with Windows 95/98. Windows 2000 conflicts are not anticipated, but we did not test this drive under the newOS. The Clik! PC Card drive is a bit of a specialty item. Designed for use in a notebook comput-

er, the media slips into the drive, which itself slips directly into the PC Card slot of the notebook. Though not many devices currently use the Clik! for storage, Agfa'sCL50 Clik! digital camera is a notable exception. For photographers on the go, the Clik! PC Card drive is

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worth considering, as it simplifies freeing up valuable space on your notebook. (Note: becauseClik! disks have a maximum capacity of 40 MB, we didn't perform the !00 MB

directory copytest.) lomega Jaz 2 GS

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)az now offers a 2 GBversion for handling even bigger files. The biggest drawback to the )az is the media cost: at nearly $200 a crack, it's not cheap. The ability to flip 2 GB of data in and out of the drive with the press of the eject button, however, is a definite boon for

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One of the biggest limitations of removable storage is the proprietary nature of their storage media. In other words, if you need to accessthe removable disk or cartridge at home and at work, you need to have the same drive on both systems. And if you send out data on those disks or cartridges to a service bureau or

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storage goes a long way towards solving compatibility problem. CD-R (CD-recordable) drives were intro-

with both data and audio components, With the introduction of CD-RW (CDrewritable) drives, it became possible to use a single disc repeatedly, as you would use a floppy diskette. CD-RW media was also initially very expensive but prices have now dropped to about $15 per blank. Be«ause the difference in «ost between the two technologies is narrowing, manufacturers are starting to eliminate the CD-R drives in their lines, in favor oF producing more CD-RW drives. Those looking at a CD-RW drive should keep a Few things in mind, the first of which is interface options. Most common CD-RW models at t h e consumer level have an ATAPI/IDE interface, which resides on the same chain as the standard hard drive. More expensive but more powerful are SCSI models,

which have faster throughput and come in both internal and external models. Those looking for external CD-RW solutions have

the option of drives with parallel, VSB or FireWire connectivity. At this point, FireWire models are still uncommon and expensive, and parallel models may conflict with other parallel devices. VSB models are becoming more common, but throughput may be problematic, espe«ially for systems with other

devices already on the bus. A second consideration you need to address

when considering CD-RWtechnology is software. If you' re replacing an older drive and

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Store thisl Continued frompage60 frustrating. Crank it down a notch, however,

and it makes agood tool for multi-platform environments where USB is a standard.

M iteuml DR~ Y E Estimatedstreet price: M99

• Internalmodel. • Uses ATA PI/IDEInterlace • Speed: 4x write, 4x rewrite, 24x read. • Older CO writing soiiware maynei recognizethis drive,bst it comesbundledwith Ariaptec EssyCD Creator3.5asdOireciCD2.5, as well asTriWarbs Gazoasd Pcwerguest DriveImage. • Designed for ssewith Wisrisws95/98/NT4.0. • I.year hardware warranty. Mitsumi's drives aren't Sashy, but the performance is good. with 4x rewrite and write speeds. A good software bundle adds even more value, especially since Adoptee burning

'fgO y

software is included. The lower price of the packageisalso very attractive.

YnmahnCRW8424EZ

• Bundled with Ariaptec EasyCD Creator 4, Direct CD, anri MGI's PhctaSvite III SEssri VidecWave SISE. • Compatible with Windows 95/99/NT 4.0 asd Msc OS. • We experienced very Iew problems dvnnp testing,

with mostdscscopyingat full speedwithout incident. Of the CD-RW models looked at this month, the Yamaha stands out for a few reasons: it has the highest write speed. we had very few discs go bad during writing, and it is bundled with excellent CD writing software. It i s more expensive than other internal models, but the

performance boost is certainly well worth the extra investment.

Edieor's Choices Httnl drives: Mnxtor Diamond Mnx 40 8204gu4 The performance is top-notch, l argely owing to excellent buffer specifications. With the addition of a competitive price, this drive ' is very attractive.

Removable storage: lomegn Zip 250 USB Zip is pretty much the standard for removable storage, and the Zip 250 USB shows why. It' s high capacity. backwards compatible with older Zip media, snd can be used with both desktop and notebook systems. It has a very appealingdesign, too!

ZQ'

Recordable CD: Ynmnhn CRW8424EZ •

Though it 's more expensive,the Yamaha drive

•

Suggestedretail price:8479 • Internal model. • Uses ATAPI/IDE interlace.

• Speed: gxwrite, 4x rewrite. 24xread.

•

Ithough working at a desktop PC is a comfort most ot us take for gnmied, there are

those intrepid among us wie have no riser corporate address. heading from branch 'ce to branch'oigce, fnnn city to city. These so-caged road waniors may also need to bum their own CDs from time to time, and a new generation of portabm CD-RWdevices hasemmged to handle these demands.

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M820e lbbpJhow.bpcrinriter ccm). It is SCSI-based and comes wkh its own PC Card SCSI contruger. Installation of the drive is quick and easy on a Windows 98 machine, and with 4x write, 4x rewrite, and 20x nmd speeds, the M820e burned CDs quickly and reliably. Because the drive detaches from the controller cable, it can also be used with a desktop

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system, connecting to a standard 25-pin SCSI cable. The one drawback to this unit is that the drive requires external power. It it drew power

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through the PC Card, it could be used even when an AC outlet wasn't avapable. But this is a minor drawback in an otherwise nifty little device that comes bundled with Adaptec

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EasyCD Creator and DirectCD, and hns a one-year warranty. Mechanically, uw panasorricKxL-Rwsgh giwry/vmw.snsstxtb.ca)is pretty much identical to the above-mentioned HP drive, hut aesthetically it's quits a d Werent bsllgame, with a sg-

ver case and window ior viewing the spinning d/sc. Otherwise, this device shares the HP's excellent perfonnance and nrinor drawbacks. It also sports a one-year warranty and ships

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Burning CDs on the road

Millennium Special

had excellent speed, an excellent software bundle, and it produced the fewest coasters of any of the CD-RW drives we looked at. What more canyou ask for? Cl

with Adaptec's EssyCD Creator and DirectCD.

Moving away born SCSI, Micm-Solugons' Backpack Bantam lbtlpJhow.mice-selsbans .cern) offers slimline CD-RW performance for the parallel port. Installation is easy, and Micro.Solutions' special parallel technology ogers increased reliability and a pass-theugh

for other parallel devices. The drive connects to a standard parallel port, but also ships with a PC Card parallel port (wlrich installs as LPT2), which is just ss easy to use. While bulkier then the HP or Panasonic urrits, the Bantam has the advantage of being compatible with most computers —portable or not ~ use it connects via the parallel port. Uke dm other

drives, it comes bundled with Adaptec EasyCD Creator and DiremCD software. -Sean Cernrihem

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are standalonecardsinstead of being incorporated into the motherboard, making it easy to upgrade or swap components at a later time. Performance-wise, the machine did quite well, scoring an even 300. Considering what's inside the box, IBM's pricing (or the model is also very competitive.

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an open architecture: ali of the components

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INTEL PBC466 CPU SOYO TIVVM/L 64MB PC-) OOSD RAM 8M VIDEO CARD poJI 6AGB HDD S).44FC/D 48X CD-ROM /hl SOWSPK )69)T sound card & network card

56K FAXMODEM dcMicroph one AT)C Mini TOWER CASE )00 VVIN98 KBA)VIOUSBA Pad

$5 7 9

AMD K6-E 450 CPU SOYO SBMA+ ATX MB 64MB PC-)00 SD RAM ATI 3D CHAR 8M AGP FUI 8AGB HDD fk ).44FDD SOX CD-ROM A 180W SPK )6BIT SOUND CARD 56)E FAXMODEM Bf)0)cmphone ATX IvBD TOWER CASE )09 WIN98 KB/BMOUSE 0/pad

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rewnleand32xreadspeeds. • 12S MB PC100SORAM • USR 56Kbpsmodem. • Aureal Vortex-2 Super-QUADsoundcard. • Microsoftfntehimuusew/lh opbcaltracking. • Micrgsoftlnternetkeyboard. • Windows98.

• Softwarebund/e IncludesLotus SmanSu/te 2000, Compto n'sEncyclopedia2OOO,Orakan,Garners PowerPack 1. 960Cape, BroderbundPrintShcp ' MubimediaOrganizer,SonicFoundry'sAcid, and

NeatoCDlabeling software.

Iek 416.665-4455. hltp://www.smart.machine.corn Estimatedstreet price:$3,495

Syamark90scores OverallSysmark rating:323 Off/CeP/oducgvity: 311 ContentCrealion:340 Highlights

Smart Machine's Viper F-800 system is a morc expensive affair, but it's also topped up with more goodies. The hard drive is larger, at 34 GB and the system comes with a CD-RW ( rewritabie) drive in addition tc a DVD drive and a good sohware bundle. The mouse and keyboard are high quality, especially the optical Inteiiimouse, which can be used on virtually any surface. This system turned in the fastest

• Mcyosfw ks-6I67 molhwbcwdwshLDMA/66 suppwL Sysmarkpg benchmarking score we' ve seen • Asus v6800 DOR32 MBvideocard. • 34 GB IBM7,200 rpm UDMN66 deskstar harddrive. • 10x PioneerDVD-ROMdnva.

(for now), which means it should satisfy the needs of most of the power users out there. I3

Helio: middle gmund or leading edhey

I found the stenciled labels confusing at first. The Edit selector, for example, didn' t

Cdn/if/ued frpnf page 5)

good, but with one pervasive irritating problem. Sometimes the screen shows white letters on a

darkgrey background and black letters on a light grey background at the same time. As well, both black and white lettersare shown simulta-

always bring up choices I expected. For darity, I'd suggest changing Edit to Menu, then switching Main Menu to System or Desktop. T he H elio i n cludes a ve rsion o f Communication Intelligence Corp.'s Iot software, which is used on most Windows CE

neously on a middle greybackground in some palm-size devices.While the character shapes situations. In this case, adjusting the contrast to see both the white and black letters is diflicuit.

"""'-""""'-'="' KEIT Comnggters: .'-''„' , = MON-FRI: 9:30-20:00 f AT: 1 0:30-17:00 S UN : 12:00-16:00 c .f.... » ~

• HP CD-Writer9100 CD-RW dnve wlh Bxwri te,4x

$799

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S VIDEO CA R D S pt/2029 ATI 3D CHAR 4M AGP/ PCI............37/40 SAGBm,dGS 5400rpm ........I)2/125 ATI 3D CHAL SM AOP.....................43 IOGB54mhpmf/200rpml .......14W)6$ ATI XPERT 98 BM AGP/PCI...........dd/75

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are a bit closer to true Roman characters, the

Continued on page 66

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$929

Intel PIN 990 IOOmlm CPU AS US P2-99 MB 120MB PC-)00 SD RAM ATI 3D 8M AGP FUJI 8.4 OB HDD A ).44FDD SOX CD. ROM fk I SDWSPK I dgyy SOUND CARD 56K FAXMODEM 0) Microphone AT)C MD TOWER CASE ) OP WIN98 )CB B MOUSE SC PSG

*MAIN BOARD* BLQTt

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Helio: middle ground or leading edgey Continuedfrompage 64 modal nature of the input (dependent on what area of the screen is used for entry) leavesit

roughly asgood or bad as Palm'sGraffiti. Sound recording is not adjustable for quality. The quality is similar to cheap digi-

of up to 56Kbps. The other fast serial input/output port supportsdata rates of up to 3.5 Mbps. The He)in does not have an infrared port.

Connectivity software The unit's connectivity is currently a weak point. VToch claims data connectivity with Microsoft O utlook, Scheduler+, L otus

tal voice recorders —roughly the same as the

Organizer, Act!, GoldMine and Palm Desktop. Expansion lowest quality voice setting on Windows CE Unfortunately, when I tried importing my Memory for the Helio comes on a removable and Psion devices. Testing found a digitization rate of about 2.3Kbps, which confirms VTech's claim that about 55 minutes of sound can be stored on the unit's 8 MB RAM. No voice recognition software is included.

System funcgons Data reusability and integration is minimaL Cut, Copy, and Pastefunctions are supported between

applicationsfor textbut not graphiw. There isno provisionfor linkingitemsand noglobal find. )n fact, the only application that has aFind function

is the PhoneBook The Memo application can only be sorted alphabetically or by creation date.

main phone file from Palm Desktop, the conversion to Helio Desktop worked without problems, but when I tried to sync the Helio it crashed completely requiring a cold boot, and

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The Helio has two external connectors, both of which are essentially serial ports. A small connector has six signal lines, four of which are used. This port supports up data transfer rates

Monsoon sound anything but flat Continuedfrompage Sl

Set up Included in the box are two satellite speakers, a

subwoofer and ag the necessarycables to connect to your computer. Also included is a brief but well-written user manual. The satellite speakers include wire stands, which, sadly, cannot be adjusted. Set up is no more complex than that of any other PC speaker system. However, positioning is critical for optimal

sound quality. The manual features a section on positioning, but some fine-tuning to suit your specific environment is still required.

Features

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wheel —which has a mute button and volume control — is located on the cable that connects the subwoofer to the PC. This control wheel is the only way to set the volume, which could be a problem if you wanted to connect other audio devices that required a different cable. A master volume control on the base unit would have been a nice feature.

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long-term potentiaL With a lin)e more work it could be a serious challenger for the Palm. LI

mix of audio CDs and computer entertainment titles. The audio CDs included albums from Diana Krag and Fiona Apple, as well as

Koyanirkarri by Philip Glass. For music per-

ume slightly. However it would be nice if the subwoofer had slightly more power. If you are going to listen primarily to music, and sound quality is of the utmost importance, the higher powered MM-I000 series (US0199) would

be a better bet. In general, however, the MM-

were equally positive. While playing games

• WWW .yoamame.00'm (.org, .net, .Ca)

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Except for the problem importing my Palm data, the Helio has proven to be a reliable prod-

700 system will exceed the sound quality many people are used to (rom PCa or home stereos. for entertainment purposes, the results

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For Canadians, the biggest drawback of the VTech Helio is that it can only be purchased through VTech's U.S. Web site.

One disappointing omission is the lack of a subwoofer, or turning down the system volsecond audio input (to hook up a Discman or game console, for example), which is common in speaker systems in this price range.

• FreeForm-return, counter • FreeCG)Supporl

Conclusions

formance, the output from these speakers matched many other home stereo systems they were compared to. Clarity of sound was exceUent on the high The flat-panel technology employed here is end, and in general amsound ranges were repnothing short of stunning. Not only do these resented well without distortion. At certain speakersrequire lessspace,they are also more levels there was too much bass for the substylish and sound better than traditional cone- woofer to handle. In most cases, this could be basedspeakers. solved by turning down the bass level of the

From

$ 2699

K7/650/128mb/20GBlDVD/56kl

The calculator has four modes: Simple, Metric-to-Imperial c onversions, M oney Exchangeand Mortgage Payments. The Expense application would probably be unacceptable for most business people, as

Sound quality panel technology and the control wheeL The The MM-700 speakerswere tested by playing a

CompaqPresario: $2499

be completely replaced.

The Phone Book supports 22 fields, a user definablecategory and free-f orm text notes. Also, Text Memos can have Sketch attachments, but the sketch must be drawn specifi-

The features that distinguish the MM-700 from competing desktop systems are the flat

Kr/600/126mb /30GB/CD RWDVO/600)

card. To add to the 8 MB RAM, this card has to

VTech is also planning an intriguing keyboard/modem (for an estimated US$I00) for restoring of my old data. the Helio. A photo of the prototype with the Helio indicates that the combination is about Applications the size of the Hewlett-Packard Jornada 680, a The Helio is weaker than Windows CE Palm or highly portable clamsheU Windows CE device. Psion devicesin primary personal information Attached to the add-on, the Helio is held sidemanagement (PIM) software, but includes ways with the system software rotating the more application software. screen 00 degrees for viewing.

cally for eachmemo. Data ports

NOTEBOOKS

expense types are not user deiinable, and there is no text annotation field. which is mandatory for most business records. The Sketch application includes line, circle, rectangle and text functions but does not support grey shades and Cut and Paste is limited to moving a single clip from point to point.

such asQuake3 and Unreal,a very convincing 3D sound field was created. The speaker system made it easier to pinpoint the location of sounds in the'games, creating a more immersive 3D experience. Sound effects were crystal dear, and audio never seemed muddy, even with plenty of bass. Again, however, with the system volume set too high, the subwoofer was prone to distortion under heavy load.

Conclusions Overall ,thesespeakersarehighly recommended for anyone who is looking for the very best

sound output for p layinggamesor musicCDs.

This set is a little pri«ier than conventional speakers, but the added clarity makes a huge

difference. Anyone who has money to spare and wants to put together the ultimate system is probably better off looking into the MMI000 series, which features more power,and two audio inputs. The MM-700 series, hcavever. isp or most home users. LI

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Neugents bring us a step closer to AI By Ross MacDonald

peoplehad been implemenung onc-olfneural engines in various applications for a long time. But Computer Associates has been able to take this customized japplicationj and pragmatize it so that it will work as a prnduct right out nf a bos." Where the implications oi' this development are far reaching indeed. the current practical application is in large corporate and governm ental networks where component failurecan have potentially disastrous results. The first

top Dave. Stop. I lll strait), i)sve... lust a moment... just a moment..."These words immediately remind Stanley Xubr-ophiles of HAL's mistaken prcdiction of an AE35 unitfailure and Dave and Frank'ssubsequent worries about the computer controlling their mission in 200): A Space Odyssey. Ironically enough, Cnmputer Associates ICA) introduced failure prediction software onlya couple of years before 200I. This software constitutes a significant step toward the artiftcial intelligence (Al) science fiction buffs can still only see in the movies. Called Neugents, such products predict the behaviourof a given system based on analysis of that system's past behaviour. "A Neugent is an intelligent software agent that allows predictive management," save Brandon Musler, CA's business manager for pcrfornusnce and Neugents. "It doesn't just react tn events, but tells you that a problem may be developing so that you don't have to cpend a lot of resources fixing the outcome of that problem. You avoid it instead." Xfusler draws a corn)cartcnn tc> anti-lock brakes in cars that do not — contrary tn popular belief — make you brake better, but instead allow you tn steer aronnd any problem encountered on the road. When discussine Neugwttc wtth .uryonc at t.A, it is impnccible to avoid the phrase "neural netcvork technology" t h e algorithmic

A Neugentcould recognize which eventstypically make you late,how ,you like to organize yourday and the eventsyou have planned fora current day, then either alert you to problems orsuggest edule so thatyou get the best resultsbased on yourhabits. functionc that mimic thc dcxiston-makmg process of the human brain Combined with other AI (artificial intelligence) and cmticticai functions. the collective impact is Nrtlgel!I sohcvare that can "learn and think for itcelt." "Neural network research hac been gotng on for 20 nr 10 years," says Musler. "In fact,

N vugvnt wac developed spectfically f o r Xhcrosoft Windows NT and, staying with that businrcs networking orientation, the current product is specific to CA's Unicenter TNG network manager. Versions for UNIX and main framesare currently being developed, but CA Conrirrnrd on page 74

Palm explores wireless, service partners By Tom Venetts tiv ntany people have been excited b y the rerent introduction of a

colour display to Palm Cumputinr's lineup, analysts suggest the real eton is the company's cnntinuing push tn move the Palm OS and Palm devices firmly into the convergence market. At the Toromc launch ot hv colour Palrr. illc and Palm )fixe handheids, the company highlighted it. many strategic partnerships with compania such ac Qualcomm, Nokia, Oracle,Sony and Handspring Three partnerships indicate that Palm is moving acvay fron. being simply s device manufacturer. and is

cxpandtng us role ac an mfnrmatrnn management platform developer. "From nur perspective. cve can't be everything to everyone," says Xlichael kfosknwitz, general manager nf Palm Canada Inc. in Mississauga. Ont. "Two years ago, wc were a device company. But we knew long-term that while the market growth was very strong for handheldc. it cvac out of nur contro! Moskocviw save he began to see earic nn that handheld device: cvould begin to converge with wireless technology sn people coula get at information anywhere and at any time. which is cc hy paint is looking tn integrate its OS into cellular phones. "We knew thesenew kind~ ul phones need-

rd tc Jo more than just (handle) vurce [calla)," Xloskowitz addc. "They had to tap into the enterprise have some kind of Web browsing ability, and deliver content. They have to do more than what they can do today." A palm OS-enabled cellular phone cr>uld let someone brocvce the Internet. get email or svnchronize data betcceen the phone and the office. Recent)), Santa I lara, Cahf..based Siebel System Inc. announced plans to integrate its cgusiness solutions with Palm's Addrcsc Book. Calendar and To-Do applications to allow for data synchronization between the enterprise and Palm devices. ( oft fr rllrc.'lf olr prlgv 7'I

Microsoft bulks up apps, colour for Pocket PC REDMOND, Wash.— Microsoft has announced thata new Windows CE implementation, called Pocket PC, set for launch by mid-June, will have a better Microsoft Outlook inbox plus revised versions of Word and Excel. Phil Holden, a Microsoft group product manager, said the Pocket PC versions of the leading office applications will have a far greater reach than organIzers and personal'digital assistants jpDAs) can deliver. He said the software will power handheid devices to be announced by Casio, Compaq, and Hewlett-Packant. Acknowledging that, in its effort to win a significant share of the handheld computing market. Microsoft is facing an uphill battle against the market-leading Palm Computing ptafform. Holden said the Pocket PC will outperform the just-released colour Palm Itic. He said the Palm IIIC draws 1.2 watts of power, much more than Pocket PC prototypes he has seen. Casio, for example, claims 25-hour battery operation for its color Pocket PC-based device and 80 hours for the monochrome version, Holden said. Also, some of the color handhetds will have reflective screens that are easy to read tn direct sunlight — a challenge for the Palm Itic. Pocket PCs will also do a better job of importing data from Microsoft Outlook than the Palm condutts now available, Holden said. Among the most frequent downioads of third-party software for the Palm platform are apps for viewingWord and Excel documents. By including their functions in the Pocket

PC, Microsoft hopes to extend the enterprise reach of its Office suite. The more robust Outlook Inbox in the new platform will support a range of file attachments including BMP, DOC. GIF, HTML. INK,JPG, RTF. TXT, WAV and xLs. The inbox will work with IMAp e, LDAP, and POP 3 for compatibility with Microsoft Exchange and Lotus Notes

messages. Holden demonstrated a version of Internet Explorer for Web browsing with full. interactive graphics. The Palm OS' Web clipping function ts text-only. Pocket PCs will have built-in password security. Holden satd several U.S, federal agencies have shown active interest in the Pocket PC-based devices, but he declined to name them. ~e wsbytes

own.canscacomoutescan 1HEcoMPUTERPAPER GREATER TQRQNTQEDITIQN MAv200U 73

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< PLATFORM N EWS s

I Neugents bring us n steP oloser to AI Continuedfrom page 73

being able to "learn." Musler is quite adamant that Neugents recognim patterns, so the tech-

nology would not be applicable to completely

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plans to extend this "thinking ability" beyond random situations like predicting the stock the business IT environment and, eventually, into our homes. Musler says that some day we might see Neugents not only in our home PCs but in personal digital assistants (PDAs) as well. "We are looking for this technology to become ubiquitous," he says. "This is a way (or consumer devices to signal each other over a network that they exist so yow camera knows that there's a printer that it can output a photograph to, for example . to d iagnose the dependencies between devices, what things can talk to what things, and what it makes sense to alert the user top Predicting further, it would be possible to develop personalized Neugents to review the

past daily schedules of a very busy person, in I

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orderto analyze the current day's schedule (or problems or conflicts. Applied in such a way, a Neugent could recognize which events typically make you late, how you like to organize your dayand the eventsyou have planned for a current day, then either alert you to problems or suggest a schedule so that you get the best resultsbased on your habits. And way way further on, Al at the Neugent level might be built into a VCR so that it learns your (avourite programs and records them, even when you have forgotten or neglected to set things up beforehand. It is important to remember, however. that AI on even that rudimentary level is stiU quite some time away and that Neugents constitute only a first step toward that outcome in at least

market or the weather. Musler says that we' re already surrounded by Al at the consumer level but that we' re just not aware of it. He cites the example of regular household vacuum deaners whose engines no

longer burn out when they suck up inappropriate objects be«ause they monitor the patterns of what usually gets sucked in then register the bad object and shut the engine down. "But nobody cares about that," he says. "They want to know the price of the vacuum «leaner, the attachments it comes with, that sort of thing. They don't want a lecture from the salesman about artificial intelligence," Which is a sign of a successful technology in Musler's estimation; where people don't see that type of sophistication as exotic or futuristic but simply take it for granted. And there are plenty of situations in which that t ype o f i n t ellig«nce, expanded by Neugents, can be applied right now to the beneflt of business and ultimately to consumers. "You might have a large e-commerce site," Musler speculates, "where you want to track patterns of customer utilization — how they move through your site, where they enter from, where they exit from, that sort of thing. Neugents might help you set it up better by detecting things like, if a particular page takes too long to download and a large number o( people are dropping out at that point. But before you actually start losing people at that page, it will predict and tell you to expect, say, an 82 percent loss rate at that point and suggest that you change the

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Palm explores wireless, servioe psrtners Corrrinaedfrarrr page 73

While business integration is a growing market for Palm, with some efl percent of developers writing Palm-based business applications, the company also sees itself moving into the entertainment arena. Jordan Worth, telecommunications analyst for International Data Corp. (Canada) Ltd. in Toronto says Palm's recent alliance with Sony means consumer electronics devices with the Palm OS integrated into them are likely to start appearing. Worth expects consunters in Asia will be the first t o see Palm OS-enabled consumer devices that wiU have increased functionality

and interoperability. In North America, simi-

Aves

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graphi«... At the rate hardware te«hnology is ee it as a short step away. "B-commerce is reaUy driving the need for this. You have more and more people operating over the Internet. and networks in general, whi«h means more and more independent programs and automatic processes are taking p)ace. Business quite simply needs something, to monitor this activity because human beings can't simply just sit and stare at a screen afl day. The scale and scope of today's IT infrastructure is such that they now require these self!earning and self-modifying agents. And that' s, in fact, what Neugents are." So what Neugents aren' t, yet, is HAL. But if Musler is on the right track with his prognostications, we might soon be hearing, "Daisy, Daisy, give me your answer do" from our vacuum deaners as we switch them ol( and pull the plug. •

e r vace

lar devices will become available later. when improvements in wireless technology allow for the delivery of multimedia content. "With the in«eption of the 3G wireless service, that is where you are going to see the real services take off Worth says. "What you are

seeing now is cheap wireless devices giving good voice access. The limitation of the current wireless standard is that the maximum

throughput speed you can get is about 14.4Kbps. 3G wireless is expected to offer a minimum of 3s4Kbps throughput speeds. So you are talking about very fast speeds, which

could ofler things like video." In the future, Palm users will see customized information and «ontent delivered to their devices. Currently, AOL Canada and Barit e.ca are offering users customizable content for their desktop and laptop PCs. With improved wireless throughput, that kind of content could be delivered to a variety of wirelesshandheld devices

In the V.S.,AOL and Yahoo have already partnered with Palm to let their members send and receive email through their Palm

Repair - Setup - Install

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< TU N I N G U p Y O U R P C n Pwca for five oommon PC Pmhlems Continuedfrom pagedg

WinBoost has ag of the settings TweakUI had and then some. InternetTweak will enhance the

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Remember the TweakUI Control Panel applet? The Magelas Corporation has developed 3 pair of applications aimed at tweaking Windows px and Dial-up Networking hidden settings.

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speed and memory handling. If any of these settings are incorrect, your

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system will underperform or not work at alL Uf you want an in depth explanation o( CMOS and how it functions, link to htip://wnw.eiiicewii-

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Al Buchanan. aI 5-year Iniurmatiun Technology11)veteran, is asenior Network Engineer(orVelocity Computer Solutions (ktip//wuwveiecitTITcorn) a providerui integratedonline, voiceaadon-site IT support services.A regular guest onthe monthly

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area you suspect is afgicted, by aU m eans makethe changes.But before you do, write them down. That way you can reverse the setting if it doesn't have the desired effect. Not sure about altering the CMOS yourselp. Don't take the chance. Call

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< TUNI N G U P Y O U R P C w

Absolutely freeware at its best By Jacques Survayer following list includes prograrrw that are absolutely, positively free. There is no cost other than the time R takes you to

download them from the Internet. Freeware is having an important effect on software development, First, as long as these pmgrams Mmain iree, these categories of software will be off limits to aR but the hardiest of commercial software vendors Also consider the many ways freeware vendors contrive to make money charging for

deluxe or pro versions of the program; charging for support and other services: offering the freebie as a lead-in to other p/oducts or hardware: and displaying banner ads within the free software (caled adwam) to pay the way. Traditional commercml softwse vendors will have to trl some of these tacOcs in order to more rapidly develop their market position and ward olf potential compektors.

Web searches. Don't go to AltaVista, Lycos or Yahoo. Let Copemic do the search of ag these sites (plus seven others) in a fraction of the ume il would take you. See the ranked results in a handy browser-like interface. X-Portal allows you to add user-selected sites to your searches, but at 570 it cannot match Copemic'sspeed or ease ofuse.WebFenal also canrst match its speed and features.

Copernic 2000 RKO ;I/www.copsrnc.corn.

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dimm connect software like Microsoft Net Meeting may steal some of its thunder, but ICQ really lets people hook up (yep. some of the chats are salacious) over the Net in dozens of ways useful, sad, entertaining and even enchanting.

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$$89 ';.jfxd $828 AMD K6-11 500 ASUS P 5 -99 VM 64MS SD IIAM Pc100 OM AGP CARD 0/I BOARD 64GS BDD/ LA4 FBD ATX MID TOWER CASE SOX CD. ROM 16 BIT S.C. * 120W SPKS. WIN90 K/0 & MOUSE 56K V90 MODEM

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VISIT US ON THE WEB:

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PAP ER GREATBI TORONTO EgmON MAY 2000 77

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http://iavBSvn.corn OK, this one is like getting socks for Christmas. But hey. where can you get a truly cross-platfocm programming language that works wonderfully in OOS and OK in Windows while it is absolutely revolutionizing not iust the Web but all those new handheld devices and gizmos? This is the sleeper and keeper language ofthe next decade.Be there and be square to the tune of big bucks.

ITFDSin the hienamo, oieno.exe, at ZDNO I site ) These are full-body and slim-and.trim Internet phone contendere-each off enng itsown advantages. BuddyPhone's bulk trans)ates into a high audio quality aided by option to link to ICQ diwctory services. PhoneFree weighs in at less than 500KB and is compatible with Netscape's CoolTatk and VocatTec's Internet Phone giving it the potential of a very broad reach. You choose. They'w both fwe and make free Iong distance voice calls over the Net closer to reality.

StaIOffice Rap:/Jwww.svn.corn/staroihc0

Go!Sf)Is 3.5

StarOffice is close enough to the Core) and Microsoft office suites in its capabiiities to supply real value, especially in the core functions of word prmwssing, spreadsheets, and presentations. BtarOffice cannot match the breadth, macro/VBA features, and graphics abilities of the other suites, but it runs on more platfowns including Windows, Linux, OS/2 and Soiaris.

)Type in the hlsnsmS,goziila.exe. at ZDITOIsite.)

NetZip htlp://www.nolzip ccm These two programs perform the same basic function. managing file downloads, and both give you the ability to pause and/or re-connect w hen adownload has gone AWOL. NetZip provides more mbust compression/decompression capabilities, while Goitdlla manages downloads with more options, such as multiple file handling and automatic update searches. Again, it's your choice.

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Winamp http://www.winamp.corn There am so many good programs available for playing MPS, WAV, CO, and other audio ffles like Sonique or MusicMatch it's hard to choose one. But WinAmp's new browser interface, with equalizer and plugin architecture, keep it ahead of the pack. Tools like MPS Fiend, Audiograbber and Media Jukebox (see the URL for ZONet noted below) will help round out your PC audio setup.

MBTBSpsce gg http://www.contactpius.ycm This disk space management utility helps eliminate wasted space by identifying and allowing you to remove duplicate ffles, file hogs, temp files, and the like. It also produces 4 statistical report on the types of ffles being used on any end all drives. Its free, sort of. You get banner

ads —edwin

Cilckomsnis

Acrobat Reader 4.0 Rttp://www.adobe.corn

(Typs inthe lilename, clkmanwOxe,at Ibis site.) OK so wehave to have one addictive game and Clickomania is certainly that. It is a cross between Tetris and a Rubik'0 cube. Its logic, colours and sound sort of grow on you as you solve the puzzle and become almost Zen-like. For all those addicted to solitaire (and at more than two million downlosds, there are quite a few), 123 Free Solitaire and FreeSolitaire v3.0 are also available at the ZDNet download site.

Almost stealthily, Acrobat's Portable Document Format (POF) has become the standard for distributing high quality priint material over the Internet. But Acrobat is not limited to priinted words. Images and sound; and video clips can be included within a PD file. The format also supports links, so the POF file builder can direct you anywhere —to another page in the document, another appl)S cation, or a Web site. The paid vemion of Acrobat allows for team sharing and annotating of documents. 0

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Online 6 Connected In t e r n e t

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On l i n e Se r v i c e s • Wo r k & P l a y o n t h e We b

MP3 is music to indie ears

IE5 for Mac ready for download

Independent artists, many having never signed a record deal, are actively using the Net to distribute and promote their music By Tom Venetis

ccord ing

(htlp //www.microsok.com/msc/I, or CNet

enue by 2003. ! j With such obvious consumer ,: interest and potential for profit, you'd expect ' he major record labels and artists to be among , he lirst to junlp on the bandwagon. But while ! Inainstream musicians like David Bowie snd l Chuck D push for online music distribution,

I ihe gulf between reality and hype is pretty teide. The biggest promoters of music distribution ,pver the Web are not the major record labels.' : i Instead, it's independent artists — many having peversigned a record deal— who are actively psing the Internet to distribute and promote

Jane Silyy, Lucky 7, and

fisher areagmgsts wiNeut major label record deals whoaresuccessfully using gle lntenlm and MP3 technology to sell their music andpromote their cereus.

I their music. y

A lol of imajori labels want super groups," "They want a group that is going to sell lwo to says Robert Gzrbowski, drummer for the San three million copies of a CD. They don't want 'i>iego,Calif.-based pop-punk band Lucky 7. a group that will only sell 100,000 CDs because

that is s failure. But 'for most musicians, one can make a liv-

a k

ing off o f

selling

100,000 CDs." Lucky 7 combines e lements o f ne w s chool p un k w i t h pop, surf and rock sounds. Shortly after forming in 1997. the band booked studio time and cut its first

Continued on page8d

Weaving your own Web site: Part 56 XHTML (aka HTML 5.0): Part I

it I Ity Keith Schengili-Roberts

ilication will mean Web authors will have to change their coding habits: forcing sloppy n l s nuery, t h e W o rl d W i d e W e b programmers to get things right, and expandConsortium (W3C) released anewofficial inr the possibilities of what users can do with specification charting the direction of the resulting Web pages. . HTML This new specification is the succes, for to the official HTML 4.01, which has XML, HTML and XHTML ' gained wide ac«eptance in the Web suthoring The "X" in XHTML points to another coding , community end among browser manufactur- standard called XML (extensible markup lan-

One of the ongoing complaints about HTML is that while it is a good coding standard for describing how Web pages should look, it does not do a good job of describing the relationships between elements on s page. So, for example, you could create a menu listing that looks good on the Web page, but there is no simple way for a computer program to understand its contents. Take s look

I crs, who have implemented most of its fea- guage). XML isawayto embody anddescribe ' lures data elements, and at the moment is being

at this code listing as an example:

Everyone was expecting the successor spec-

used most in lhe construction of many Web-

( Ification to be called HTML 5.0, but instead it based databases. The XHTML specification I is called XHTML 1.0, snd it signals s funda- e ssentially merges aspects of XM L i n to I mental change in the way Weh pages will be

HTML To get a real understanding of whet's

writt en and the purposesforwhich they can

goingon.you need to know some fundamen-

c used. Amongst other things, the new spec

Tasman page-drawing engine, Internet scrapbook lcrosofllnternet Explorer 5 0 Macintosh Edition IIE 5 for Mac), is now available for download froth either Microsoft's Maclopia Web site

lo s t lrtisrics r eleased during N e w Y ork-based l upi t er Communications Inc,'s Plug-In con(erence last July, more than 70 percent of 12- to 18-yearolds have visited Web sites looking for music to d ownload. Cambridge, Mas s .-based ;Forrester Research inc. predicts . Ihat companies able to tap into this digital flow from musicians ;to consumers could share in an estimated USSI billion in rev-

Microsoft's new browser features

tals behind HTML and XML.

(TABLE> cigx <TH>peed</01> <Iff>price</TH> </TR)

Continued on page83

ihtlp://www.cnet cpm). The Mac version of the popular browser has a new page-drawing engine, code named Tasman. Tasman is claimed to be more reliable, and significantly taster than the engine in the previous vemion of Internet Explorer. Early testers also report that causes some interesting new interactions between browser and HTML pages, which may result in different page views, font sizes, compatibility issues and performance compared to earlier versions of IE for Mac. At launch, the new browser was available in nine dNerent language versions, including Fmnch,English.Japanese and German. with additional languages promised "soon." Microsoft has also made the IE 5 for Mac more like the Windows version. It is now more easily configurabls, allowing users to modify the appearance and layout of the browser. An Internet Scrapbook feature integrates the ability to manage Web page elements within the browser. An unusual but interesting new feature is an online auction

management option. Microsoft decided to avoid issuing a "legacy" 40-bit version of the new browser in favour of distributing only a 128-bit version. which means it will always have the highestpowered security and encryption capability. Along with IE 5 for Mac, Microsoft has released the new Outlook Express 5.02 for Mac email client, featuring improved security. It is also available for free download, either alone or bundled with the new Web browser. Outlook Express 5.02 for Mec also hes Authenticated SMTP security. Very early adopters of the nsw browser and email client have already reported some bugs, including difficulties in installation, memory problems. and other glitches. It' s likely that, as with most new software products. there' ll be a period of teething troubles resuhing in bug fixing patches and workaround advice being released by Microsoft, eventually followed by a service pack release. Microsoft has also announced that it wgl mlease a version of IE 5 for Mac at the upcoming release of ths new Mac OS X. One anticipated but unavailable feature of IE 5 for Mac is a media toolbar, which would have given users direct access to a variety of digital media playback formats, such as MPEG. Some observers have speculated that Continued an page 88

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Web pages have to conform to XML rules. Tags and attributes must be in lowercase. AUXHTh1L elements have ta be "closed." Any attribute valuesmust be in quotes. Minimization of code is no longer allowed. The "id" attribute replaces the old "name" attribute. Extended characters need to be explicitly defined prior ta use.

Continued from page &I cTR> <TD>Soup</TD> <TD>$1.00c/fo> </TA> <TA> <TD>Hambuigei c/TD> <TD>$2 50</TO> dTR> c/TASIE> Anyone who is proficient in HThlL can easily make out whar is going on here. This menu has ihe two headings Feed and Puce.Food relates to the contents in its column, namely Soupand Hamburger, and Puce relates tothe contenrs in its colunin,namely $1.00 and $2.50. When seen througha Web browser, it will look something like this; Food

Soup Hamburge r

Pnce $1 00 $2. 50

The relationships between the items on the menu are easy for us Io distinguish, but this is not the case for a program trying to read the contents of this page. While HTML is good at describing how aa of these' items should be arranged an the page, it does not implicitly describe the relationships between the items. Without an explicit descnption of the relationshipsbetween the elements in the table, a computer program could mistakenly think that$1.00 is re)ate&directly to $2.50, and not to Soup. This iswhere XML comes inta play. 'IVhereas HTML was created to tell a Web browser where things should be placed on a Web pare, X&IL was devised ta describe the data containedon a page and the between variou~ data elements. One of thc fundamental differences between XhlL and HTML is that X41L allows Web authors to define their own tags — this n w here the "extensible" part of the languagecomes into play. So for example you could create tags caUed <food> and <p/ice>,and enclosethe items on the previous menu page so that it looked like thisinstead:

relationships

cheadiug>Fhud</heading><heading>Pucec/heading> <mehuitem><food>Suup</food><puce>$i.00</price ></meuuileui> <mmuttem>cfuod>Hamburger</food><price>$2.50 «price>c/mehuttem>

Let's ga through each of theseone. by-one, Under XHTML, there area number of ma ndatory elements to distinguish an XHTML page as an XHTML page. XML requiresthat ag documents have what is called a "root" tag, and that ao of the fags that follow must be considered sub-elements(or what is cornmonly referredto as "children" ), As a result, the following tags are mandatory in an XHTML page <!ductype>. <htihl>, <head>, <bge> and <badf> (plus aa of their appropriate closing lags). AU of the tags on a Webpage must also confirm to the proper XML rules, which means that the tags must be properly nested (i.e. «>this is correctly aestedc/i> and this is hate/b>cA>). They also must follow the correct order,so that the <body> and <head> tags are contained within the <htmi> tags. In addition, under XHTh1 L, the <tit!e> tag and its contents must be first tag to appear after the opening <head> tag. As yau may havenoticed from the earlier XNIL samplecode. XML is written in lowercase. This is because XML is case-sensitive, meaning that tags like and or <8IL, <gi>, <bi> cou)d be interpreted as different tags. As a result, XHTML code must also be written in lowercaseletters ta be properly understood by the browser. AU XHTML tags have to be "closed," This means that there must a)ways be either a closmg tag (i.e.c/0>), or if the tag is a standalone, it has tohaves "/" at the end af it (i.e. <hr />). XHThlL alsorequires that if you are using a tag that has an attribute value, it must be enclosed in quotes (i.e. <img are= fred.git height= 50'width='50'/>). If thisis not done, the attsibute wiU not be recognized and the tag as a whole may not be displayed properly. The XHThgL specification also says that the id attribute is now the name attribute, so aa of the tags that used name! <a>, <ahpieL, cframe>, «frame>, <img> and <map>) must naw me id instead. You also cannot use minimized attribute farms with tagsanymore. So, if you used to write code that allowed a contracted form, such as<di compact> or <option selected>, it must

now be written in its full form instead, such as

ingthem with HTlv(L's easeof data display.

<df c ompact='chmpaCt > and <uh tiuu selected= saieutud'>. Under XHTML scnpting and style elements (which also includes such entity characters such as&Ib and &amp;) have to be explicitly set so that the browser doesn't simply seethem as text content. This is done by dedaring these elements as being special ¹PCDATAcontent, which should be interpreted rather than displayed. You would do this for some sample Iavagcript code in the fogowing fashion:

No morefaxy Web code

While this sample codeadequatelydescribes

the relationships benveen the items on the page,a typical browser would not know how ta display this code. 'IVhife it is possible to tell a browser haw theseXML tags should be displayed,an the whole HTML provides a simpler wayof displaying the samedata. The new XHTML !.0 specificationis away of taking the descriptive data features of XML and combin-

The XHTML 1.0 specification requires Web authors write code in averyngid style in order

for an XHTML-comphantbrowser to fuay

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understand it. In essence, here are the main c/SCAPI> elementsrequired in writing XHTML cade: Certain XHTML elements must always In this case CDATA is recognized by the XML

appearon a page.

B RA M P T O N C O M P U T ES

Continued an page 88

nnA Sgeaggummem Avenue. Lgmge 1A, fgemmpton, Ong

(9 0 5 ) 7 9 $ -9 • 1 'I mrwunp.braauupt o n c o m p u t e s .c o r n www . ~

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MP3 is music to indie ears Continuedfrow page XI

CONS ULZ4l bITs, VARsund DZALERs Your Ulei mate in Computer sf/urci ng... •

•

album. However, il didn't have a record deal and band members began to investigate ways to promote themselves and distribute their music until 4 deal came along. What they

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Celtic Inusic, you can go into the Celtic section on our Web site and listen to or purchase a CI) which was really unavailable in thc past. And it i s a great tool for artists to market their music t o a global audience." Whe n artists sign onto MP3.corn, they agree t o m ake at least one cut available for free, allowingWeb surfers

grPUP thst will PITly sell 1pp ppp ILDS beCBUSe that iS Diego, was started tn give artists like Lucky Q Qi[Ure gUt fpr mpSt mUSi7 a way to distribute MP3.corn, which is

also based in San

and promote their nlusic

ov e r

the

teners can purchase a CD d i re tl)' MP3.corn's D i gital A utomatic Mus i c

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se r vice

Cin/IS, One Can make 0 Livirtg DAM presse sasingle

CD, complete with artwork and j ewel technology, MP3 case, and ships it to I Mpgm- i, A u d io —Robert 6arbOwski, Lucky 7 drummer the co nsumer i n Layer-3), which can about 48 hours. "You I the group or compress audio tiles toabout lnpcrcentoftheiroriginalsize,mak- s o l o artist,' are in control o( your music," "You are m control of the arting them small'enough to Jownload quickly Da r bolwki says. while maintaining CD-quality sound. The w o r k ,md thepuce to charge, You don't have to MP3.corn site debuted in late I998 with only a m a nu(acturc any CD and IMP3.corn/ will handful of bands. In less than ig months since m ake them as necdedr The only up-front cost the launch, some 40,000 artists have an lo r t heLIaudissiudiotime. Ml'3.corn presence, and the site is host t o Anot heradvantagei'orartistsusingDAMix more than250,000 samples of their work that they receive 50 percent of the net revenues can he Jownloaded For free. from the sales of their CDs — a deal no major john Lenihan, director of public relations r ecord company would offer, especially to a for Ivfp3.corn, says his company has empow- b and that is just starting out. eredboththeartistandtheaudience. Lucky 7 says it has sold some 700 CDs "What is great about the Internet and th r ough DAM and that MP3.corn has logged M P3.cornis you are able to access the music about 100,000 downloads of the group's free you like," Lenihan adds. "If you really like Continued on page 80

Internet. It uses a Off Of Selbng 100 1000 CDS

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< ONLI N E & CONNECTED

MPS in musie to indie ears Continuedfrom page84

"It [underground musicj was not distributed well, so if you knew what you wanted

chancesare you might not havebeen able to songs. MP3.corn also links listeners to Lucky

find it," Ryan says. And it was difficult to learn

7's own site (http:I/www.teefingluckypuak.cem), more about it unless you had a friend in the where they can get more information on the band, find out about tour dates, new releases,

know. We started Cductive.corn to combat those two deficienries and grow the market for

and purchaseband merchandise.

high-quality underground music."

But what bands like Lucky 7 find most useful about online music distribution is the rela-

•

Cductive.corn posts selections from a wide variety of artists, many of whom are signed to tionships they begin to build with their fans. small, independent labels. The site is not only People looking for music on the Internet tend a place to buy music, it is a venue where a to be pickier and more loyal to the music gen- community of like-minded musicians and lisres and artists they like. One would have to be, teners can come together.

The Los Angeles-basedband Fisher credits

be time consuming, especially i( the artist has a lower profile than, say. the Backstreet Boys. But once they find something they like. Internet-savvy fans tend to stick with an artist and even help promote them.

the Internet with helping it find its audience and fans.Fisher was started about six yearsago arranger, keyboard player Ron Wasserman. About twoyears ago, Fisher's song Breakable

Vancouver developer's PCgame teacheslesson in online safety (

O N L IN E

Sy Stefnn Dubowsld soitwarocompanyfiom Vancouver has created a computergame

asigned to teach kids and parents •

•

150 hours per month

@ ging

Flat monthly Iaa of

player to find Zack inCalifornia bafomhis abductor whiaka him oif to Mexico. In designing Missing, Wake said LivaWWWirea went through 30 stories of Internet prey baiom ettfiing on Zack's taIa. "It waa difiicult," ahe exd, "Vey diferent tactics are used for girls and boys. Predators usually offer girls support for how they

"Youhaveto beoxnumelywaryofpeople who promise California on a platter," ahe said during a teIephone Interview. "They have underlying motives,"

56K fi jgl-SP aCCeSS

Free SMB Personal wgbfijlg No SSISP Igg

No hourly charges

Missing comes with a video documantey — which recounts another abduction attempt-and aworkbook. The company is distributing 20,000 copies of the package tlxough Industry Canada and pmvincial education ministries. Wake said It should eventually be availabla In avery school and public fibrary in the country, at no charge to the recipients.

Ng Pflmgflfge teSITISIISSS

300 hours per month

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Lgw sgbgcfjbgf-Ig-ling-fsIIS ~ stnNIlntergate.en

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"Not avey pmvinca is on board yat," Wake said. "Sut, since the game is free. there's no downside to receiving it

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Th anks to benefactea like the Mounted Police Foundation, which paid for gm 20,000 packages. Individuals can buy Misairig from the company's Web site for 335, Wake said. We wanted to ofie it at the price oi a btmk." Missing draws a frightening scenario for

ita tatget audience Itg- to 14-year olds and theii parents). In gama ona, the pktyer ia a member oi the RCMP'a Missing Children'a Registry wrestling with a father's pleas. It

www.Intergate.ca B S MAY2000 THE COMPUTER I%PER GREATER TORONTOEpmOIS ww w ~

e .ea r n

look at Zack'a email suggests ha has been in contact with an online predator. Then Zack goaa missing. In game two, it's up to the

LiveWWNlima Design Ltd. firitpy/tmw.LIveWWW ites.corn/I based the game, experience. Just like Zack in the smailscreen version, the teen. who's tale Missing is based on, was lured to the U.S. by an online pmdator who promised the world. Acceding to UvaWWWiiaa president, Dmw Ann Wake, the game is meant to send a veryauong message to kids and parents.

Pl y %

seemsthattheman' s son,Zack,hasbeen spendinga lotoffi m eonthe Internet.A bri ef

about the perils of Internet surfing. Missing, on a teal-life Internet abduction

by lead singer Kathy Fisher and producer,

was featured on the soundtrack for the fiim Underground goes ongno Great fixperetietu. This was a big break for an Thomas Ryan, the former chief music officer unsigned band. and co-founder of Ne w Yo rk-based The movie did not do well at the boxoffice Cductive.corn (which was recently acquired by and Breakable was never released as a single. EMusic.cornI, says hestarted his online music However, the soundtrack also featured music distribution company as a way of promoting by Tori Amos,whosefans are extremely loyal. underground, electronic, anddance music to a They liked Breakable so much they started wider audience. calling Atlanti«Records, which put out the

4 PA C IF I C

as tracking down a song or album online can

look... Predatorssendboyspornography or pictures their pamnts don't allow," LiveWWWIraa got on board when the RCMP'a Computer Ctime Branch came calling. The police weu researching softwam companies, looking for a game that could help teach kids about saic-surfing habits. "Every once In a while, a project comes along that just suits the company," Wake said. The company'a axpariiaa with realiskc videoand audio came in handy."We knew we would produce the perfect game to teach kids about the dangers oi the

Internet." While the game might appeal to teens and pre-teens, the developers felt that the pat-

entscoul d usa some schooling,too.So UveWWWires included the documentary about a teenager who almost makes it out the, door, en-route to meet a pmdator fiv'mg in I4tw York. "There's a tremendous amount of denial

and disbelief amongparents," Wakesaid. "We wanted to break thmugh that disbelief." It seems to be working. LivaWWWires put Missing tivough a number of tests with gm

target audience. andwaapleased by the responsL "Wa know tha game Is hitting home " aha J said. CI

w ONLIN E IL CONNECTED w

soundtrack, asking where they could get Fisher's CD. The problem was Fisher was not signed with Atlantic, nor did it have a corn-mercially available CD. The fans then began searching the Internet for information on Fisher, which prompted the band's move online. So the posiuon we were in, it would have been crazy not to have our own Web site and that pushed us to do a CD because we were gening requests for one," Kathy Fisher says.

People looking for music onthe Internettend to be pickier and more loyal to the music genresand artists they like.

would post it," Siberry said. I get a lot more out of it personally. People see me struggling and come forward with their expertise in different areas."

follow the same formula of distributing and independent area. And there are some big promoting artists as its American counterparL bands in Canada that are not really in the MP3.«awgl link up with individual artists and States." bantis,and their Web sites, and allow them to post information on tour dates. Promoterswill Labels will not gn gengy MPg.ca amves also be able to useMP3.ca to book bands. Though musidans now have more control EvenmoreCanadianmusiciansand independ"We want to act as a Canadian source for over marketing and selling their music indeent bands will likelytake to using the internet music," says Jeff Baryshnik, presiclent of pendently, even many of the artists who use and MP3 technology to promote themselves Toronto-based MP3.ca. "The Canadian music MP3 and the Internet extensively wig admit with the recent launch of MP3.ca. While not scene is pretty strong and significantly dilrer- that these technologies will never replace the a(misted with MP3.corn, hlP3.ca intends to ent from the U S. music scene, especially in the

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redesigned, but she hopesfans will continue to give her feedback about its direction. In the past, she has encouraged fans to use the site as a kind of watering hole; a forum in which Siberry could ask questions and receive suggestions and ideas from visitors.

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•

Thew All Do!

Another artist who is using the Web to do more than distribute music is Toronto-based singer/songwriter lane Siberry. Fogowing her

"TheCanadianmusic scene is pretty strong and significantly different from the U.S. music scene, especially intheindependentarea."

•

Which One of These People Has A Website'?

band."

in t996, Siberry started Sheeba Records and launched a Web site for her labeL Sheeba.ca (http: //www.shseha.cal no t o n l y d i stributes Siberry' s music, butaixs as s resource for fans wanting to rind out about new releases and tour dates. The site is currently being

•

Wassermansays he applies the same philosophy to the Internet that Honda does to letters of complaint. If Honda receives a written missive about one of its cars, it assumes there are roughly 35,000 other people with the same complaint. "Soif we are gait ingemail. possiblyeach one represents about 500 people," Wasserman says. "And I thought maybe we have an audience out therethat we don't know about," Unlike the Web sites for multi-million CD selling artists, Fisher's Web site (htip/twww.digt tstshuaghet) keeps fans up-io-date on what the band is doing. The site features. photos thken on the road. and performing and backstage at a recent LA. awards ceremony. Wasserman also takes thetime to respond to each email the band receives. "One of the things we really tried to create is interaction!'he adds. "When we had a show at the House of Blues and had to cancel because Kathy wassick, the next day I had io answer 300 emails telling people what her health was like. When someone picks up a CD in a store, there is not a snowball's chance in heg they are going to talk to anyone who works with the

departure from a major label, Warner/Reprise,

-a • '

•

• •

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415-410-9'I '1 5

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major labels, and many would jump at the chance to sign a deal if they believed the terms

disappear any time soon, they have also not America (RIAA), which represents many of shown any great enthusiasm about the the major labels, has gone as far as "educatMP3.corn technology itself. The main reason ing" administrators at U.S. universities about

were right. "When people ask us whether MP3 will being that the format makes it easy to illegalreplace record labels, wesayan emphatic no." ly distribute copyright-protected music. An says Kathy Fisher. "What it has replaced is enterprising and persistent Miles Davis fan, artists putting flyers up and down Sunset for example. can probably find most of tbe Strip and doingshowswhere they have to buy jazx legend's recordingsonline in MP3. Great the tickets and do their own advertising. It is for the fan, but certainly not for the record a «ost effective way to get your music out to company or artist (or in Davis's «ase, bis your audience and to a worldwide audience." estate) who are losing revenue. The Recording Industry Association of While the major labels will certainly not

disciplined b y school administrators far

posting iflegal MP3 files on the campus network. Their Internet privilegeswere revoked

the illegality of Web sites containing pirated and they were required to attend a class on MP3 cofiemions residing on campusservers. copyright issues and to write an essay about In August, a University of Oregon student

who posted MP3 files on the university's network was the first person in the U.S. convict-

ed under the No Electronic Theft (NET) Act. It was the campus network administrators

what they learned. While the major record labels, through the RIAA, are making sure MP3 pirates are prosecuted, they are not ignoring the Internet and its potential for digital music distribution.

who tipped off the authorities. In November, Recently, many signed onto the Secure 71 Carnegie Mellon University students were Digital Music Initiative (SDMI) in an effort ta research methods of distributing music

online while maintaining copyright protection. Several major labels have also signed onto

Listen.corn (http: //www.listen.corn), which produces a directory of downloadable music.

Listen.corn's principals include BMG, EMI, Universal Music Group and Warner Music Group. In October, Sony Music also invested

in the company. There is some suggestion that Listen.corn will be used asa platform for the major labels to distribute their music online, while still allowing them to retain a

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great deal of control over it. But no matter how the major labels react,

the music landscape has already begun to

It's so

change because of MP3 and the Internet. "I'm not saying that music that you buy at a record store is bad, but that you are being

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fed the stuff a record company believes you will buy a lot of," saysTal Klein, a member of the New York-based duo Trancenden (httpd/www.traacenden.cron). "On the Internet you have a lot more variety.Everyone has a specific kind of music that they like, from country music to hardcore techno. And oa the Internet you will probably find someone who combinesboth." L3

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Keit hSchengig-Robertswelcomesanycomments,suggesbon sorHlMLbpsyoumayhave.Voucanemail Keithat:roberisk©wave.home.corn. Lookfor his upcomin gixmkonCSS,CoreCSS,(gSSH:0.13063456-4) to bepublishedbyPrentice Hall.

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(hgp//wwwmicrosoft corn/mac/do<mfoad/en/ defaug.ssp). —canadacomputes.corn Bg Mav2txfo THE coMPNER PAPER GREATER T0RQNTo EfxtxtN www.cs«suscomp<aes.com

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Two firms test PC support via the Net ey Tom Venetis and Megan Johnston

nternet service provider (ISP) ParaLynx Internet (http: //www.paraiynx.cpm) will soon

begin a three-month trial offering PC sup-

broken links, disk errors and damaged files and programs. All of this is done through the browserand with the permission of the user, who approves changes before they are made by the technician. "We want the customer present when we do

port services to subscribers in an agreement it has en t ered with PCs upport.corn

thework and they can watch us do everything on the screen as we do it," Rowlands says."At every level, they have to give us permission, and at any time, all they have to do is touch the mouse and control reverts back to the subscriber."

All of PCsupport.corn's technicians are trained by the company and have four to five years of technical experience, including certification. Currently, PCsupport.corn does not charge for its services as it is building its sub-

Canr/nued on pagePI

(http//www.pcsspporl.cam). H eidi L ynn, o perations m anager f o r ParaLynx in Vancouver says the computer support services will help differentiate ParaLynx From other ISPs, particularly among those novice PC users making their first forays onto the Internet. "I' ve noticed over the last few years an increasein the number of new computer users signing up For Internet services," Lynn says. "The first time they need technical support for their computer is when they are going online. So our tcchnical support guys here come to be seen as their first point of contact if they have technical problems." Lynn saysmany of the support calls they get have nothing to do Internet connection problems. Instead, people may call up asking why they can't print a page Front a Web sit«or why their lnodem «uts ofi when they are online. Now, when ParaLynx's subscribers have a problem with their PC, they will get help from a PC Support Centre portal customized by Bur n aby , B,C . -based

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PCsupport.corn. Cliff Rowlands, vice-president of sales and marketing for PCsupport.corn says anyone using Microsoft's Internet Explorer S.D Web browser can access a variety of online services that will h elp t roubleshoot and maintain their home systems. Services will include regular virus alerts, maintenance utilities, backup services and s oftware u pgrades Io r a p p lications w he n t h ey become available.

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By offeringthese services on the Net, PC users will avoid the frustration of calling a service centre and waiting in a phone queue until someone takes their call. "All of those call centres practice call avoidance techniques with people punching in numbers in order to route calls," says

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< TUN I N G U p Y O U R P C p Two firms test PCsupport vis the Net Continuedfrom page 89 scriber base, but Rowlands did not rule out the possibility of charging a minimum fee at some point in the future. He says he is also considering the possibiTity of bundling PCsupport.«om into service packages that PC vendors would

olfer to customers. ParaLynx's Lynn saysher company will offer the service for free to start, but they will charge a fee eventuagy. She would not say what those

and team of more than 45 mobile engineers. For the new service, Velocity is targeting its dient base of about 2,100 businesses, which range in size from single computer operations to medium-sized enterprises. What they have in common, according to Velocity, is the desire to avoid the high cost of "down time." In researching the new Online Service

discuss the problem, and the best way to pro-

Products (OSP) solution, the company said it

that a 56Kbps modem is the minimum con-

found thateven though the price ofhardware and software continues to drop, the total cost

nectivity requirement to use the service. which is platform independent.

of ownership (TCO) has risen. This is credited charges would be, or whether they would be to the climbing costs of servicing, and the cost part of a basic ISP subscription. of having employeessitting idle. PCsupport.corn plans to offer round-theclock technical support when more staff comes online in the next while. Currently, the support is limited from 8 a.m. to 6 p.m. PT. After hours, people can email in their questions and they will be contaded within 24 hours.

According to Velocity chief executive offtcer, Shawn Chute,"Over 90 percent of customer calls into our support centre originate from software problems instead of a hardware failure." And many of the software problems can be fixed remotely.

The company felt that if they could diagnose and fix problems that could be addressed via a broadband connection prior to dispatch-

Velooity OSP trials Another company, Velocity Computer ing an engineer, it would not only save money, Solutions Ltd. (Rttp:Invww.velocitylT.corn) has but their clients' systems would be up and runstarted beta trials of its own online troubleshooting and repair service.

Unlike Paralynx, the nearly two-year-old company, which has offices in Vancouver, Calgary and Toronto and plans to cross into the northwestern U.S. by the end of the year, is not an ISP. Velocity provides a range of "solutions," from helping clients

vide a solution," says Chute. By using videoconferencing technology instead of chat or email, Velocity technicians literally talk clients through online service sessions. During a demonstration of the OSP service to TCPand a group of investors in early February, a Velocity representative said

"Wewill eventually be ableto solve mostof our customers' problems withoutdispatching an engineer from our office." — ShownChute, Velocity

"Velocity's support team can work on a ning more quickly with the elimination of customer's computer or network just as easitravel time. "Our new [servicesj will allow us to access ly through a broadband Internet connection, and remotely control a customer's computer using our remote control software, as an

or network over a high-speed Internet conne«- engineer could if sitting in the «ustomer's tion," said Chute. Like the PCSupport.corn service, this is

chair. "We will eventually be able to solve most of

done only with the client's permission. our customers' problems without dispatching plan hardware, software and connectivity Clients initiate the online service by clicking an engineer from our off(ce,v says Chute. Velocity does not have pricing for the OSP purchases, to repairing and servicing their on the Velocity Supportal icon on their PC service yet. It says it eventually plans to extend systems. The company already offers desktop. round-the-clock voice support and on-site "Within seconds, a Velocity support spe- its OSP offerings to indude maintenance, repair and servicing through its caU centre cialist will be available by videoconference to upgrading and training services.Ck

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w TUNI N G U P Y O U R PC w

Think utility, not just utilities Utilities used to be restricted to small, single purposehelper programs, but no more. Fully functional trialware vers ionsofexpensive commercialsoftware now competeforthe same customerswith better-than-evershareware. The Webhas provided a commondistribution channel, and we users are demanding moreand more from our PCs. By Jaoquen Surveyer

o researching the topic of top 10 PC utilities, the issue of whether or not to include shareware along with commercial PC utili-

ty software arose. If you ask "why not?" you have probably already observed a notable

• I

•

trend— shareware and regular software are

rapidly merging. Many popular programs (for example, four of the top five Web authoring

programsIreviewed foran upcoming is sueof TCPI are available in 15- to 60-day free trial versions. These demo programs are full versions with the ability to save fdes, and no limits on size of workspace or other functionality.

Increasingly.these programs can be found at popular download Web sites, like TUCOWS (htlp:/Asww.tvcows.com)or Download.corn (http:// www.download.corn).

I I I

•

cottfs?B?ce + Badeshon/

I I I

I I I I

I I

•

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•

I • •

•

Sound like shareware? Indeed. And for its part, shareware o(ferings are becoming more

, I

•

I .

It is remarkable that computers—those logical whizzes—are primarily being usednot to enhance calculation or logic but communication and the

UN~+ I

• •

•

• •

like trial versions of commercial software, but from a different starting point. Instead of unlimited trial periods, most shareware programs have switched to the time-limited model. Also. most shareware is now fully enabled, instead of offering the limited functionality of "light" versions of programs. Sharewarealso sports allthe pro featureslike tooltips, wizards, rich help files. tips of the day, online tutorials and electronic documentation. At many download sites you will see oldfashioned shareware mixed in with software

from such big names as Adobe, Allaire, Macromedia, McAfee, NetObjects, andSybase. •

• II

•

Of course the great equalizer is the Internet. Both regularsoftware and shareware vendors realize that because trial software can easily be downloaded from numerous shareware Web sites or found on popular, free best-of CDROMs, customers are becoming less concerned about brand name and more about the

elfectiveness of the programs. And since all vendors are moving to all-electronic documentation and Web-based product support, there is little to distinguish brand name pro-

grams from shareware other than the quality of the code. With this in mind we went to three major software download sites and listed their most

populardownloads as of early March 2000. From this list, augmented by input fmm The ComputerPaper staff, we choose our top IO PC 92 MAY2000 THE OQPi/TERPAPER GREATER TORONTO EQ/RQN www ~ e

scom

< TUNING

UP Y O U R P E %

leswith an easy-to-use utilities. Asyou will see, many of the programs with the evolution of the PC asthe intelligence WinZip set the same standard for Windows and decompression offi on the list stretch the definition of a utility. and networking/massaging hub in home and shareware that List.corn did for DOS. From the WindowsExplorer-like interface. In this eraof (Every program is autility from the operating SOHO (smag office/home office) environ- outset it was a comprehensive implementa- increasingly massive hard drives one might system's point of view; and every utility pro-

ments, some non-traditional categories have tion — offering fast and eflicient compression

gram is a candidate to become a part of the been included. We are really trying to identify operating system from Microsoft's point of

software. and especially trialware, that adds a

view.) However, we limited ourselves to PC lot of value andutility in diversesettings. sofiware, but with this samebroad definition of a utility. By inspecting the most popular Noten/Domino dnwnloadsfrom the fiecware/trialware/share- htip:I/www.iotas.corn ware sites, one gets a fiel for the range of "util-

At about 75 MB this is a whopper of a down-

ity" softwareavailable today.

load (you can also order the trial CD-ROM),

Top 10 utility downloads Cnet

Tucowe

Znnet

ht!9:t/www ,cnetcom

iliip://wow.'iiicows.coAl

htip:ttwww.zdnet.corn

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Bolts, First Aid, OilChange, and. McAfee VirusScan. So if you are looking for two or more utilities, go here tirst, but check the details at the respective Web sites.

Conclusion

What is the common denominator among our top IO utility picksl First and foremost, the ability to download and tryout aaof the software with few or no restrictions on functionality. This is real value when comfort and ease of use are as important as feaincluded whiteboarding features, 3D graphics tures in deciding whether software will meet «apabilities, top-notch matrix and simulation your needs. operations (in the case of Mathworks), but the Second,the developers of most of these underlying Maple Math Engine is hard to beat produ«ts have taken the «omprehensive for versatility. Boy if I had only had this for approach to delivering functions and servicphysicsclass. es. You definitely will not find yourself shortchanged with Notes/Domino, Canvas Norton SyutemWorks 7, or Norton System Works, for example. http //mvw.symautec.corn Despite powerful features, all of the proMcAfwu Oflice grams thrive because they allow users to get http.//www.mcaieecorn at the functions quickly and easily, often These two programs get the last word on utili- offering the helping hand of built-in wizards ty software. These suites, which have a street and hints. priceof less than $90, bundle together for a The third common denominator is their complete Swissarmy knife of utilities. Norton versatility. Beyond their own feature sets, many SystemWorksincludesNorton Utilities (a suite of the utilities provide for batch operation or in itself), Norton Anti-Virus, Remove-IT, macro/scripting capabilities. In addition, all Mobile Essentials, and Norton Crash Guard. provide extensive customization and personalMcAfee Office includes Uninstaller. Nuts and ization, allowing users to configure them to plification of complex equations, derivatives, integration, power series, and more, while olfering graphic visualization and optimization capabilities. Rivals Mathsoft and Mathematica may have

face thechallengeof the Internet.

But who wins in these ultra-competitive showdowns? In the OS utilities market, for handheldand home device synchronization, example, developers have taken a big finan- or agent beeper spam suppression. «ial hit with utilities that used to sell for $30 Ahhh, utility! It is all in the eye of the to $73 each and now fetch $60 to $(00 for beholder. Ct five-or Io-user packs. The end user may be smiling now, but in the longer term — as we JacquesSurveyerisa writer andconsultant. Travelto have seen in the case of Web browsers— bad http://www.inioramp.net/-jbsuw audlet himknowyour things can happen as continued innovation beautyof a utility.

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Revisiting the art of tweaking Windows By Oavid Tanakn

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rekindle that old-time religion of exorcising

Optimizing Windows: For Games. Graphing and MuMmedia

sloth from Windows. The suggestions in this book will benefit anyone who has a good basic understanding of Windows. lt i s o rganized into topics o(

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ing up your system still pays dividends. His

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useless files onto your hard drive? Modern systems can handle it. But just a minute, says David F arquhar, tunbook, Optimizing Windows: For G amer Graphics and Multimedia, is an attempt to

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ack in the days when RAM and hard drive prices were high and processors were puny, ways to optimize Windows were pursued by many computer users with a religious fervour. To make the best use of lim-

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increasing complexity, so you can stop at wherever point you think things are getting a little too techie for you. The first five chapters cover basic tuning up, and contain a wealth of

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improves the snappiness of the display. Flyout menus on the Start bar start to actually By out, and application w indows minimize and restore much more quickly. An increasingly common practice among computer vendors is to ship computers with hard drives containing just a single C:\ partition. Farquhar advocates using five partitions I for anyone with a drive of IO GB or greater),

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r TU N I N G U p YO U R P C R

Help for sad Mac users By David Tanaka

computers are humming along, the differences sions of those programs with only minor between the two platforms aren't blatant, If

adjustments to the way you work.

ajor applications are now available in you' ve used Adobe Photoshop, Netscape

versions for both Macintosh and Windows machines, and when the

Navigator, Microsoft Office, or Quark XPress Ssd Mans, Bombs, and Other Disasters: for Mac, you can probably use Windows ver- And What to do About Them, 3rd Edigon

rebuilding the desktop is a legitimate and common maintenance procedure for Macs. Sad Macs,BHIKbs, snd Other D isast ers covers the whys and hows of this, along with dozens of otherprocedures forkeeping your Mac healthy

or diagnosing problems when it gets sick. Peachpit rates the book as suitable for beginners, and that's a fair assessment, although the information is concentrated, so getting the most from this book requires more than a casual browse. For beginners, The Lirr/e Muc Book.also from Peachpit,would be an excellent companion resource. Ssd Macs organizes the material into three major units. Part I includes a short introduction to the Macintosh system, and general problem-solving strategies. Part II gets into the nuts and bolts of Axing a range of problems. The information follows

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is very helpful for zeroing in on the solution to a speciTic problem. Part III, called Disaster Relief, describes l7 Fix-its to cover just about everything that could trouble your Mac. Oh, and there's an 18th Fix-it if you are still stumped: seek out-

Aulhar: TadLandau Publisher. Peachpit Press Teh 800-283-9444. hnpvywww.peachplt.curn ISBN: 0-20f-688TO-7 SOScuver 964 pages f997 Pnm: 84i

side help. The book is also sprinkled with useful tidbits of information under the headings, By the Way, TechnicaUy Speaking and Take Note. Unfortunately. coming across one of these

Rsgng lnfurmailuncunlenh-Readability'"' intended for; Beginner to advanceduser Overall Rating ""

nuggets just when you need it would be a serendipitous event. If the publisher included indices of these, in the same vein as the

But when a computer experiences problems, thedifferences between PCs and Macs reveal

Symptom Index, these tips would be far more

joke, however, when a co-worker suggested that I "rebuild the desktop" as a solution to my

Mac OS 9. It was supposed to be released in

Mac problems.

resentative of Peachpit Press said the book was not yet available in Canada. O

accessible. But that's a minor criticism of an themselves. When I was dropped into a Mac otherwise ex«eUent reference. Note: This review covers the third edition. A kingdom in the early '90s, for example, I found that I could function productively on a Mac. I fourth edition of Sad Macs has been suspected that I was being set up for an office announced, which adds coverage of 04s and

As it turned out, and as Mac users know,

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freeware has its limits. Support offered for such products is minimal unless there is a "step-up" product or service. Updates are episodic, often triggered by a competitor rather than by some rational schedule ol development. But even more telling is the old homily that "you get what you pay for. A perfect example of this is the world of Web browsers. Both Microsoft and AOUNetscape are creaking under the load of developing complex browsers for free. While AOL's chief executive, Steve Case (who owns Netsca pe), spends billions on the acquisaion of Time-Warner and has updated his own AOL browser to versions 4.0 and now 5.0, Netscape 5.0 has been consigned to the open source community. Now I have no problem with true open source development. I believe GNU, OpenBSD and Linux bear testament to what it can accomplish. However. Netscape's Moziaa.org seems to be tottering under the load of being servant to two masters: AOUNetscape and the open source community of developers. With Windows 2000 finally chugging out the door, only Oracle's Internet File System (IFS) can rival Netscape 5.0 on the list of very, very late software.

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With that in mind I went to the Net and downtoaded Opera 3.6 (kee for 30 days or US$35 per individual licence) and NeoPlanet 5.1 (free) in the hopes that I would finally find a bmwser that would run both Internet Explorer 4.0 and later and Netscape Communicator 4.0 and later HTMUJavaScnpt-/XMUCSS/DOM. Alas. it was not to be. So, three years after both Microsoft and Netscape promised to implement W3C (World Wide Web Consortium) and othw i nternet standards completely, Web developers still have to spend anywhere from 15 to 40 percent of their time making sure their Web pages will work properly in the top two browsers. (HTML, XML DOM. and CSS are W3C-recommended standards. JavaScript, in the form af ECMABcript, is the European ECMA recommended standard.) 1 am one person who would pay up to $1 00 for a browser that could execute all of the latest

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faster and with more information and options than Windows' own dcfragmenter.

do with thisproduct.

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ing programs. CrashOuard often doesn't perform any better than Windows (which

It usually starts innocently enough with machine, only to return the next day to find Recommendatron some small problem—maybe even just a tiny that my computer won't work. Then the pain If you arenot planning toupgmdeto Windows annoyance—that I try to fix. I start tinkering starts —the denial, the remonstrations. and 2000 anytime soon, and do not have anearlier version of Norton Utilities, this new release is a with the "safe" changes (marked in green by slow processof rebuilding myentire system.

results in having to closedown your misbehaving program), but sometimesusing the Revive Program bunon will let you quickly Norton). IF things don't get better, I get

good choice for an all-round, jack-of-all-trades utility program. (Despite the common "2000" in the name of both products, this version is for cautionary yellow. Finany, I am gening rid of Windows 95/98 only.) With Norton Utilities DLLs, ActiveX files, folders, an sorts of things. tings to aZip or raz drive. but it's easier with completely ignoring the program's reminder ating system,amongother things, iscapable of you can fix or at least better understand many that I should be backing up every deletion. disabling your system and destroying your of the problems that regularly come up in the Zip Rescue. wonderful world of Windows.Cr Eventually, I give up and turn off the work, when placed in the wrong hands. System Doctor. Runs in the background and notifies you if it sees a way to improve save your work before another freeze up. Zip Rescue: Automates core system backup. You can manually save your Windows' set-

annoyed and start changing things marked in

I admit that this isn't the fault of the product. It explained what was going to happen. Still, I mention it to stressthe fact that a powerful program for managing core functions of the oper-

perFormance. Disk Doctor: The oldest and most useful product in thispackageallowsthoseunafraid of a DOS box to get right down to it. WinDoctor: Automates analysis, cleaning,

and backing up of the registry. Somepeople

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go into the registry manually without a safety net, I'm not one of them.

Wipe Info: Somepeople refer to this type of utility as ashredder. which makes it impossible to reconstruct a deleted fde.

NortonUanrase: For recovering a deleted me (whichyou can dosolong asyou haven't shredded it, or waited too long). The package includes many other functions and features, too: the CD-ROM is bootable, the recyding bin can be further protected, you

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need for moststandard PC problems. Tread carefuny Which brings me to the rather hard lesson I relearn each time Symantec sends me a new version of its utility collection. Although I am

quite aware of the dangers of making wholesale changes to my Windows machine, it doesn't take long before I have clicked here and

there andfound myself in trouble.

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Revisibng theart of tweaking Windows Continuedfrompage97 As you progress through later chapters, solutions become more exotic —and more complicated to implement. However, the instructions are clear. How about paring down Windows 95 to occupy less than 20 MB, or yanking Internet Explorer out of Windows 9x? Optimizing Windows tells you how. One of the most intriguing chapters for me is devoted to running Windows from a RAM disk. Fsrquhar notes: "I pui 256 MB of RAM in an old266 MHz computer,coaxed Windows into running entirely from the RAM disk, and thecomputer blew away any and an expectations I would have of a 700 MHz screamer." A RAM disk is a logical drive that is created

in RAM, snd becausethere are no mechanical components to slow access, data on a RAM disk is available much more quickly than fmm a hard drive. This won't improve activities that

depend primarily on processor power, but where a process involves a lot of requests for data on the hard drive, RAM disks can perform much faster than even the speetfiest mechani-

cal drive. RAM diskswere a common solution in the pre-Windows days, but as programs became largerand RAM prices remained high,

the solution bmune impracticaLNow, asRAM pricesonceagain begin to fall, this may be the biggestbangyoull achieve from 400 bucks.Q

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Thus, in a street map scenario. if we were looking at a computer screen, we might type in our present location and our destination — or point to them on a touch screenand see the route mapped out visually. However, if we were in our car, we would find it more convenient (and safer) to be able to merely say to the onboard computer or our organizer "How do I get to my next appointment?" and have the computer respond with auditory instructions: "Turn left on Main. three blocks ahead," etc. Voice technology research is one of IBM's

longest ongoing projects, and Osborne said much of IBM's work to this point has been devoted to "getting the plane to fly — getting it to work." David Nahamou, director of human lan-

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The '00s was the product phase." It was primarily during the last decade that IBM and other companies transformed the technology into retail products that allowed people to dictate to their computers. But, said Osborne, creating retail voicedictation products is not the principal focus of voice technology research and develop-

ment —making it a building block for a digitagy connected world is. Among the under-

lying technologies that will play a role are machine language translation, voice over IP, and a recently introduced VoiceXML speci-

fication. Thme may show up in multilingual text-to-speech systems like speech-enabled call centres that people would be able to access over the'Internet. Osborne demonstrated a sample application — interacting with an Interactive Voice

Response (IVR) system for movie listings over a telephone line to find out where and at what times a particular movie was playing in a particular commuaity. He suggested that voice-enabled "conversational" set-top

boxes might be another consumer applicat ion. An d w i t h w i reless access to t h e

Internet approaching, voice will be the most practical interface on smartphoaes and electronic organizers that a re too s mall t o

accommodateausablekeyboard.

"we as humanbeings usa our handsandour mouths' [to communicate]," —OssieOsb()me, IBg IBM has released a PersonalSpe

Assistant that b r ings the conversational computing i n terface t o P al m d e vic(M (

Nahamou said, although he stressed that it

is a technology demonstration at this stage, not a commercialproduct. The Personal Speech Assistant provides speech recognition. a text-to-speech capability, command

and control (of menus and applications), and amemo-recorder function.

Fewer, bigger voices for speech tech Meanwhile, the other two major speech technology developers have decided to join f orces. Lernout Ei H auspie says it w i l l

acquire competitor Dragon Systems of Newton, Mass. Belgium-based L&H, whose N orth A m erican h eadquarters ar e i n Burlington, Mass., said the talents of the two companies would create a "brain trust" that

would advance speech and language technology. L&H a lso r ecently acquired

Dictaphone. Dragon is the better known company in Canada, and its Dragon NaturallySpeaking product was the first continuous speech processor intended for use by the general public. (Continuous speech means you no longer need to put a distinct pause between

each word, an annoying requirement of previous generations of speech processors). Dragon holds 3$ patents related to speech

and language processing. LoiH has a competing product, called Voice Xpress. The company says both products will continue to be marketed and supported, although the

technologies from each will eventually be combined into a single product line. L&H hasalso been working in theareasof

language translation and v oice-enabled computer contml. At l ast Pall'I Comdex

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Careers d Training I T Caree r Tr e n d s •

P r o d u c t i v i t y Ti p s a n d Tr i c k s •

Bo o k Re v i e w s •

Taming your toolbars n the early days of computers in the workplace, office applications required cumbersome key combinations to perform common tasks like indenting and seuing margins. Over time

n r

these were replaced by a pplications wit h menus and toolbars that allowed you to see your options and didn't require you to memorize keystrokes.

If you' re like most users, however, you' ll find that the tools aren't always positioned to suit your needs. So, this month we' ll look at some ways to customize your toolba rs and menus. We have a unique collection of tips, tricks

and tools for modifying toolbars and menus that you won't find in most manuals. But be warned, when everyone in the office sees what you' ve got at your fingertips, they' ll want to know how you did it! In this column we' ve used Microsoft Excel 97 and Word 97 to illustrate some of the

things you can do with menus and toolbars. Most of these tips are applicable to the pro-

grams that make up Microsoft's OAice 97 suite and to corresponding programs in Office 2000.

Quick toolbar tips You can customize too)bars by moving the

buttons around from one visible toolbar to another. Do this by holding the Alt key as you drag a button from one toolbar to the other. To remove a button, hold the Alt key

Conimands tab, from the Categories list. choose All Commands, and you will see what's available in the Commands list. In Excel, there is no such master list. The variwhile you drag the button off the toolbar and ous commands are simply organized into drop it into the editing area where it will dis- functional groups in this program. appear. Two h a nd y co m mands a r e the You can see what toolbars are available by ToolsAutoCorrectSmartQuotes, which autoselecting View, then Toolbars. If a toolbar is mates replacement of doubl«quote marks currently displayed, there will be a check- with smart quotes; and ToolsWordCount, mark to the left of its name on the toolbar which calculates the number of words in menu. If it has no checkmark, select its name your document. Once you start exploring, you' ll be sure to discover plenty more that to display it. are useful to you. If you are unsure what a Add some handy buttons c ommand d oes, select i t an d cl i ck One handy button that doesn't appear on Description to get an explanation. You' ll also see that some commands have the Standard toolbar in Word or Excel is the File Close button. To add it, right-click the their own custom buttons and others don' t. Standard toolbar and choose Customize. This doesn't affect your ability to place the Choose the Commands tab, then from the command on a toolbar, it just affects what Categories list, choose File, and from the you see when you put it there —text or a butCommands list choose Close. Using the left ton graphic. mouse button, drag the Close button out of W hen youchoose a command that doesn't the dialogue box and into position on the have an icon, such as ToolsAutoCorrectStandard toolbar. Choose Close in the dia- SmartQuotes,you can create one yourself.To logue box to iinish. You can now test the do this, place the command on a toolbar, button by clicking it. If your (ile hasn'I been right-click it, and rhoose Edit Button Image. saved you'B be prompted to save it before it In the Button Editor dialogue box you can is closed. choose colours with the mouse and use them You can follow this same process to add to create an image for your button. When other Word and Excel commands to the you're done,choose OK to finish. toolbars. To see the range of commands When an icon on the toolbar displays both available in Word. right-click any toolbar text and an image, you can set it to display the a nd c h oose C ustomize. C hoose t h e Continued oii page (05

•

Finding things on a Linux system Sy Gene Wgburn ~

~ ow w here did I put that tile?" is a common question on all c omputer s ystems. O n Linus systems file dispersal is a particular fact of

• gQ

elsewhere,such as(opt/wp/bin or some other directory such as lusr/XI I R6/bin. Most of your own files end up somewhere in your /home directory. If you' re running an Apache Web server, your MTML docs can be under either Apache itself (/home/httpd/html on Red Hat systemsl, or in your home direct ory — /home/yourname/public html, f o r

script doesn't run on your Linux system, there' s a good chance your Perlis not in lusr/local/bin. To find out where it is, use the ivRichcommand: g which part lusr/bln/pert

life when you add example. This displays the full path of a program. programs to y our Even though the logic of the file system With this information you can then change s ystem either v i a helps, when you are looking for something

the bangpath at the top of the program to ryasiain/perl in the script, or add a symbolic tarballs. Where did the RPM put that exe- populate any Linux setup, it's nice to know link from lusr/local/bin/perl to Iusr/bin/per). cutable or library 6le? Where are those sample that there are aids for finding things. Locate, which is similar to wiiich, provides a Java programs I was experimenting with? command-line front end to a database of all Where did that PNG graphic I created with Quickfi nders the files stored on your computer. It often disthe GIMP get stored? Quite often you need a quick way to know plays a considerable amount of output, so you Finding things is somewhat easier on Linux where a binary lile resides. Different Unix sys- may need to pipe the results through less or than on some operating systems because tems have slightly differing philosophies more. Linux has a logical file structure. You can usu- about where certain things ar«stored, and the You can use locate to find the related files ally Bnd binaryfiles,for instance, by simply slight variations sometimes need to be taken for a program. For instance, the default vi edilooking in logical places, such as /bin, fsbin, into account. If, for example, you download a tor in Red Hat Linux is Vim. You know that /usr/bin, l usr/shin, an d / usr/Inca)/bin. Perl script. it may have the bangpath state- Vim has help files you can invoke from withNonetheless some executables can end up ment ¹iyusr/iacaUbinraert as the first line. If the Connnuedonpage I )0

RPM's or hand-rolled among the thousands of liles that typically

104 Ssav 2000 THE COMPUTER PAPER GREAlszt TORONTOEtXTION www.canadacoosxaos.com

Tu t o r i a l s •

•

Review and consolidation ay Jacques Surveyer n this, our IOth Visual Basic Tutorial, we shall take a look back, then go forward. The look back will underline the most important points to remember about the VB

interface while doing another database corn. ponentexercise.The reason we are"repeating" databaseand components is because this is

what programming in the new millennium is really like. You, as programmer will be expected to quickly interconnect databases, Visual Basic (VB) and third-party components, into a working package. In fact, this is so important. our next three or four tutorials will uncover how to do this with VB for Applications

(VBA), which is available in every ropy of Microsoft W or d 9 7 ( o r l a ter), C orel WordPerfect 2000 (and on), Visio 5 (or later),

and dozens of other popular Windows programs. for better or worse (with the good there comes distinct shortcomings), VBA is rapidly becoming the macro language for Windows. But first, let us review the VB graphical user

interface (OUI) and some usage guidelines as shown in figure t. As you become more proficient in VB you will spend more time in the Source Code editor and the many designers (especially the database designer) than in the visual forms editor. So often, for example, you close down the ToolBox or the Properties Sheet to make space to really motor in the Source Code Editor. On returning to visual edit your form, you discover that the Property Sheet or Toolbox does not automatically pop up when the form is displayed. Figure I is a reminder of the toolbar icons that you can click on to restore these important reference windows (these settings are also available in the View menu). Finally, we shall see the identical icons when using VBA's macro e d itor i n Wo r d , E xcel, PhotoPaint, etc. Figure I also helps to answer the question from Visual Basic Tutorial 8: how do you make a form non-resizable. Notice that on the Property Sheet the form's MinButton and MaxButton properties have been set to False. In addition, the BorderStyle property is set such that Sizable is not enabled. With these setti ngs your form cannot be resized.

Dynamicdatabase components A lot of VB projects involve displaying data either as reports or cross-tabulations so users can get a feel for their data. The database grid

and flex grid componems included with VB 5 and 6 are adequate. However, I would encourage readers to download free demos of

ActiveReports and/or DynamiCube components from httpy/nww.datadynamics.corn. These components are very flexible and easy to proConrinued on pagel08

c CAREERS S

T R A IN I NG n

Taming your toolbats Continuedfrom page lad

Toolbar dialogue box, type a name for the toolbar and click

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OK. The toolbar will note behave like any Word toolbar and you

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image only to save room. To do

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this, right-click th e t oolbar. choose Customize, right-click the button, choose Default style,

at IN

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can add buttons to it, remove buttons fmm it and display or

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then choose Close to return to

hide it using the same processes you would for existing toolbars.

the editing screen. WI

WorsyaWork menu One of Word's best-kept secrets is its built-in Work menu, which, unfortunately, isn't available in other Office applications. it' s handy for storing a list of (requently used documents. This menu is difierent from the list of recently o pened f i les th a t

appearsunderthe File menu.In

IIa

W & N N

also be sdected fiom the keyboard using shortcut keys. You can display the keystmke equiva-

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lents in a button's ToolTip if you choose T o ols, Cu stomize, Options tab, choose the Show Shortcut Keys I n ScreenTips checkbox, then click Close. In time, you caa use this information to learn the shortcuts for

•

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some frequently used mmmands.

tains only those Qesyou choose, g yau Makea mistaka audasddeuetiy ranee buttum lnm your toslbar, usethe Beset aptiua ts return it ts ita original stath

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To add the Work menu to your Word menu bar, choose

I ee MO'Sntfiita ~ Tools, Customize, then select the C ommands tab. F ro m t h e Categories list choose Built-in Menus, t h en , fr o m th e ls I Commands list, choose Work Using your left mouse button, drag the Work menu option ftom the dialogue box onto the menu bar,dropping it into position to the left of the Help icon. 5 Choose C l ose fr o m the C ustomize dialogue box t o us 1 • return to Word. I 4 tssi i i I I • I I I • • si Add a file to your new Work t st • •1 menu byopemng it,and, when I I I I I • V the document is visible on the I s I I screen, choose Work, then Add To Work Menu. Once a file is i ' • 5 e Nm . v Ntuel added to the menu, you can open it anytime by selecting TuuCasSeats 0buam Miama beuusuuyusedsymbids IMoyour tea Work and choosing the file from changes or additions you' ve made to the setthe list. You can remove a file from the Work menu t m gs smce you first un by pressing the fallowing combination of keys: Som etimes, instead of just adding buuons, Ctrl + Alt + - (minus key). (Make sure to use y ou' ll want to create a new toolbar. To do this, the minus key situated to the lefi of th e c h oose View, Toolbars, Customize, then select Backspace key and not the one on the numer- t h e Toolbars tab. Click New and, in the New

ic keypad.) When your mouse pointer changes

image that you create yourself or copy from another program. Within the Office suite you can

removesthe Qe from the menu and doesn't remove it from your hard disk. Mora toolbar options You' ll find you have more room on your screen if you remove toolbars when you' re finished using them. To do this, right-click any toolbar and choose the toolbar to remove from the list. AB visible toolbars have a checkmark to the left of their name, so you can identify which are open and choose the one to hide. When you' re experimenting with toolbars you mayremove a buuon by mistake orarrange buttons in a way you don't like. To reset the toolbar to its original state, choose View, Toolbars, Customize, Toolbars tab, and sdect the toolbar that you want to reset from the hst —you can do this regardless of whether a toolbar is visible or not. Choose Reset and, when prompted with the Reset Toolbar dialogue box, click OK to confirm that you want to reset it. Keep in mind that resening restores toolbars to their "original' state —you' ll lose any

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and paste it into another pmgtam by right-clicking the button to copy. Choose Customize, right-click the button again, then choose Copy Button Image. Switch to the location you want

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Height to l6 pixels and create your icon using the tools available. When you' re done. choose Edit. Select AR, Edit, then Copy. Switch to the application in which you want to paste the Continued on page l09

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Rsvfaw and oonnolidadon Coennvedfrom pose /OI

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gram. DynamiCube will be used in the tutorial to show how msy it is to supercharge a component with some simple GUI elements. In this case two combo bmes will allow us to control what Selds are displayed in the DynamiCube. f igure 2 shows the running DataCube applicatioa DataCube is displaying marketing data fiom the CATS database (which is an Access table, but could as easily be IBM DB2 or Orade gi databasetables). The Unit Price geld is about to be ranoved &om the DynamiCube. The Beld name will be transferrel fiom the ln Cube combo box to the Out of Cube combo boa As the Unit Price Beld is transferral betweencombo boxes it is also removal fiom the DynamiCube. Users appreciate this capability bemuse it allows them to simplil'y or drill down into the data in

lection or list of fields used in the CATS table.

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display of data AU wehave to do ismove the DynaCube to As final convenience some simple resize the same start position while resizing it to the code provides an alternate to the VS/OCX and new form dimensions, ScaieWiriih2nd ScaleHeight. other"smart" resizers we covered in our previ- Note if those dimensions would cause an error ous tutorial. When, as in this case, most of the then the resize OaEuui just leaves the old setdialogue box is taken up with the DynaCube Conrivued on page /09

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first, the Gickevent on the combo box indicates a Beld name has been clicked or selector. This triggers the transfer. Notice the order of events. First, we add the Beld to the Out of Cube combo box (Cembug); then we delete it from the DynaCube (Dcube1) and refresh/repaint the DynaCube; Snagy we remove the item fiom ln Cube combo box (Cornbat). The reverse code, PrhaIeSubCembez Gimp,follows the same pattern.

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FormatFrame option to the Format menu so it is similar to earlier versions of the program.

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Some Excel toolbar buttons do double duty. If

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buttons, they do something different. These are the double-duty button combinations:

choose Edit, then Paste. Use the Select tool to

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you hold the Shift key when choosing such Open/Save Priat/Priat Preview Underline/DoubleUnderline

Oracle DBA

Align Left/Align Ibghl Seri Descehdiat/ Seri Ascending

scram). Choose Edit, Copy, then discard the Center/MergeaadCenter image.Switch to the application in which you IncreaseDecimal/DecreaseDecimal want to paste the image, right-click the toolbar, InCreaS e Indeaupeciesse Indent chooseCustomize, right-click the button you want tochange,thenchoosePaste Button Image. Mors advancedbuttons and menus Ifyou regularly use ac«anted «haracters,you The wsy we warn can create a toolbar buttons for each one. for If you' veupgraded to Microsoft Office 2000. example, to create a button for an e acute, you may be yearning for the old Oflice 97 choose View, Toolbars, Customize, then select

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the Commands tab. From the Categories list menus hide the less frequently used options c hoose All C ommands and f rom t h e and the Standard and Formatting toolbars Commands list choose Symbol and drag it shareone row on thescreen. If you're used to onto the toolbar. When Symbol dialogue box seeing all the options available, you may find appears, from the top of the Font list choose Office 2000's habit of changing the visibility of normal text, then choose the letter e acute menu options and the order of toolbar but- from the grid, and click OK. tons frustrating. To return to a setup similar to Right-click the new button and, in the OIE«e 97, choose Took, Customize, and sale«t Name area, replace the current entry with the the Options tab. Deselect the Standard And character itself. Do this by holding the Alt key FormattingToolbarsShare OneRow«heckbox as you type out the number 0 plus the code for and/or the Menus Show Recently Used the character. In the case of e acute, you would Commands First checkbox, and dick Close. type 0233 on the numeric keypad. Hold the In Word 97 and 2000 the Frame option no Alt key as you type all four numbers. (Note: It' s longer appears on the Insert menu as it did in very important to hold the Alt key down while earlier versions. If you'd like it to appear, you you type in the full code and that you use can add it to yow menus by choosing Tools, numbers on the numeric keypad.) You can Customize, then select the Commands tab. now click the button every time you need this From the C ategories list choose All character. (3 Commands, then select InsertFrame from the Commands list. Click the insert menu to open Helen Bradley specializes in witleg hands-on tutorials.

it, drag the InsertFrame option from the Hercolumnsappear regularly ia anumber ol publicaCommandslist and drop it in thedesired loca- trehS in IheU.S., UgbandAustralia as well as The tion on the Insert menu. Click Close to finish. CempulerPaper. You can repeat this step and add the ContactHelenat helentbheleabmdley.corn.

tinge intact, Note also, we leave a strip along the top 400 twips in size for the combo boxes (or any other controls). VS uses adevice-independent unit of measurement, a twip,for calculating size and position. Two properties of the Screen object, TwipsPerPixelX and TwipsperPixelY, can be used to determine the

cusses combo boxes on page 252-272, and

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5 CAREERS g TRA I N I N G w Finding things on n llnux system Continued from page )04

/vsr/share/vim/doc/cmdline.lxt /vsr/share/)tm/doe/digraph.txl

in an edit session but you wonder where those Fdes reside. You can find out with the locate command:

8 lomds vhn I less

/usr/share/vim/doc/editiagM

/vsr/share/vim/doc/il ole.txt /usr/share/vim/decdifae/I.M /usr/share/vtm/doc/It~ o n.txt

level formatted floppy disk modinla (I) - displayinlormasoealeut a kernel

/var/Sharervim/doc/srd.txl /Uar/Share/vtm/OG C/tarSi. M

/usr/share/vlm/de ceit tclsxt /usr/share/vim/dec/index.lxl

His (5)

/usr/share/vim/dcc/O ui.lxt /usr/share/vim/dcc/Ovi w32.M /usr/share/vim/doc/Ovi x I1.Ixt

/var/share/vim/dcc

/usr/share/vtm/dec/help.txt

/vsr/share/i/im/doc/avtccmd.M /Uar/Share/vim/dcc/chaage.txl

/usr/share/vim/dec/howto.lxt /usr/share/vlm/dec/itescape.bit

I I

•

The locate command shows that there are a

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His !stab lormal aod options

Ah yes, it's mformat! Thesehandy tinding aids are quick and easy. Once you start using them, finding most files becomes a simple task. But sometimes you' re after a needle in the haystack. For those occasions, you turn to find, arguably, one of the m ost useful an d p o werful t o ols o n a Unix/Linux system.

Find-n Unix/Llnux power tool Find does just what the name suggests —it finds things. It's a brute-force seeker, recursing down through every directory in its path look-

ing for patterns (including wiidcards and reg-

)t//Iercis is a command similar to locate, but somewhat simpler:

ular expressions). Because it has no pre-existing database, it's much slower than locate or whercis, but it is thorough and dependable. lf f ind doesn't find it, it most likely doesn't exist. Linux uses CNU Find, a swiss-army-knife utility with options galore. Find hag a somewhat unusual syntax that requires a little study. The most common use of fiiid is to find a sin-

W/)ere/% only displays a program's binary executable. its source and its man page loca- gle file or a set of tiles related by name. The foltions. This is preferable to locarz when you lowing example shows a way to look for any don't want ag the extra related file locations. G)cham«s or directory names called "perl," There are times when you can remember the starting at the root directory (/): name of a command but can't remember what it does. What is mformat for instance? To find 0 gnd / -nameperl out, just type the following: /usr/bin/perl /Usr/local/src/htdig-3.1.2/db/docs/ref/perl

8 whatismfonnat mformat(I) - add an MSBOS Btesystem to a lswlevel Iormatted Soapydish

lt should be noted that the syntax in the pre-

ceding example is considered very modern and

won't work with SR versions offind on ag Unix Whar/5 is c omplementary t o w h rrci). systems. Because of this, I prefer the classic, Because w/iaiis is also a database, it too needs slightly niore verbose, syntax offind (using the to be rebuilt occasionally. To rebuild the wharis same example): database, Iog in as root and type:

0 mahewhatls

0 gnd / -name "perl" -print

Sometimes a dil'ferent kind of search is necessary. You know there's a utility that does such and such, but you can't quite remember its name. What is the name of the command that can format a DOS disk? Apropos to the rescue. Apropos searches the wharis database for matching strings. You can lind the program

you' re looking for by typing:

This more universal version of the command in«ludes the -print qualifier (meaning print to screen) and surrounds the search term in quotes. The search expression can include wildcards. If you' re pretty sure, for instance, that there's a file on the system that ends in "perl" the search can be rephrased as:

0 aprepos Ionnat

Ognd/mama perl -print

- macros tolermat maopages

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/usr/share/ vim/doc. Locate uses the locatedb database, which must be updated periodically to keep up with changes and additions to your system. Most Linux systems have a cron job set to update the database. However. if you don't run your system 24hours per day,you may need to update your locatedb manually. You do this by logging in as root and typing the following:

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/Usr/bin/fiad29erl /Hsr/bin/perl /vsr/bin/Seidperl /usr/dec/mod perl-!.19/eg/makepl args.mod pnl /usr/dac/samba.1.9.1891 0/exg nplas/raise/wall. perl /us//lib/perlS/sile perl

/usr/lib/pedS/sited/l386-tiavx/auto/modperl /vsr/local/srdlibwww-perl-S.t 8/blib/lib/aule/libwnw-

perl /vsr/local/src/libwww-perl.5.1 0/bdb/arch/auto/libwnw-

perl /vsr/local/srdhtdig-3.1.9/db/docs/rel/perl Likewise you can surround the entire search

term with wildcards (e.g. " perl- ), to gsh out any instance of a Ble or directory that has

"perl" anywhere in its name.

Advnnosd uses of gnd Find has an armada of optional qualifiers,

including file types, date qualigers and boolean logic ("and", "or", and "nota). One of the most common uses of j)nd is looking for Continued an page l )2

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Finding things on n Linux system Continuedfrom page I IO

f ind finds. The" )." tellsf ind that it is at the end of any additional commands and prevents odd

using the .mtrmequa)it)sr (date last modified): ¹ ffnd /home-mgme10-print Likewise you can look for files that have not been accessed for more than 90 days by typing:

¹ find /home -type I -agme +00-print

expansions. Anything that uses the remove

command (rm) is potentially dangerous. Use the -print qualifier in pla«e of -exec during testing until you' re sure you' ve got it right. Now, let's think about what we' ve got here. A utility (find) that can traverse an entire file system, or selected parts of the file tree hierarchy. Once it finds things, it can execute commands on the things it finds. We now have the makingsofsomeverypowerful scripts,such as a global search and replace on a Web site. You

Another use for find is searching for programs on your system that have specialper-

make sense, you may have detected the work of an intruder. Find has so many qualifiers and so many potential uses, that this column only begins to convey a sense of its full power. You can tind out more about using find from advanced

m issionsset.Some executables,such as lpr or sendmail, need to execute with root privilege and are "set user ID" to root (SUID). Knowing

lished by O'Reilly pi Associates, ISBN: I56592-260-3, 585.95). (2

This is the inner beauty of Unix — providing logical building blocks that allow you to string together existing utilities to «reste your own custom utilities.

things from happening during shell-script fil es of a certain age. For example, you can search down your home directories looking for files that were modilied exadly IG days ago

Unix books, such as Unix Power Tools (pub-

where these are on your system can help you watch for security vulnerabilities. You can find

Next time: Regular expressions

ag such files on your system by typing GeneWiiburn (pwilburnOhcme.cem)is a Toronto.based ¹gnd/-userg-perm40N-print

iT manager, musician andwriter whu operates a small tars of Linux servers. Back issues of this sensa are available at http://www.ncrihemjcurney.corn.

could combinefi n with a «ommand-line Perl The -typequali tier. in this example, tells find s tatement t o to search only for regular files (t). as opposed to block files or other binary files. The -atime qualifier inspects the "last access" time stamp

theHTML pages ofyoursite,making abackup copy of all the changed ilies, just to be safe:

on any files found. This «an be very useful for cleaningup systems. If you have a rule,for ¹ gnd /kama/htlpd/hhnl -name "*.hlml" -print I instance, that user files that have not been xargs t accessed in more than a year should be auto- i perl -p -i.bak -e "s/Cnpyright 1090/Cepyrlght matically deleted, you add the -execqualitier to find:

The syntax following the -exec operator may look a little odd. The "0" is a placeholder or variable for each instance of a filename that

tf you see a file in this listing that doesn' t

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mome and dada, whether they'm still expecting their baby or already choosing a day-carn service. Nestle says its site was developed with input from n team of experts. induding pediatridana, obstetricians, dietidans and lactation consultants. Topics covered include: prnnatai health'and nutrition, infant growth and development, infant feeding and family meal planning. hnpi//www.verybas/baby corn/

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TR A I NI N G »

I. T . T R A I N I N G F O R I . T . J O B S

F O Rei lly

compiles User Friendly antics into book

MCSE N T Workstation NT Serve r NT Enterprise Network Ess. TCP/IP I IS 4.0

t used to be that the only comic strips were those carried In your local newspapes (and out

of those, whichever ones your parents subscribed to). Now with the advent of the Web, it is shed in newspapossible to keep up with the latest antics happening incomicshipspubli pers around the world. Thanks to the Web, some comic strip artists can naw reach a wider audience. One of those artists is llliad, who draws the User Fnendly strip published in the

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Linux Journal. Now, Ihanks to the people at O'Relly, everyone can get a healthy dose of techno-humour fram this compilation of strips.

S m a l l c l a s se s ( m a x 2 2 s t u d e n t s ) U nlim ited L ab H our s e F r ee F i r s t C l a s s

User Friendly: The Comic Strip Aulhcr; Iliad Publisher: O'Relly 8 Asscaatcs Tsk800-888-9938.htlP//www.crsilf.corn ISBN' 1-66592-673.0 Sollccvcr 122 pages 1989 Price: $18.95

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The events in the strip are set in the offices of columbia Internet, a feisty dttle Internet service provider (ISP) comprised of an assortment of techies, administrative staN, a pointy-hsind boss (shades ol Dybert here),a talking computer and a mischievous little dust bunny. The style of cartooning looks a little like a cruder version of the work of Berkley Breathed (best known for Outland and Bloom County),

ISSI

skewered), Arguably some of the best moments in this book are those that cover extended storylines, such as when Erwin the Artificial Intelligence gets progressively demoted from his original home in a PC, going in quick successionto an iMac. a Palm Pilot, then the computer (possibly a Coleco Adam) aboard the Mir spacrrsttriion, There's also the Star Wars spoof that pits the dust bunny and the Linux pengvin who use the power of Open Source against the forces of Microsoft, and blow up the Death Star by rebooting iL If you recognize th'e in-jokes, you will get a kick out ofthis collection. This is another book that proves O'Relly doesn't just print books with piclures of animals on the covers (its Nutshell series, for which it is probably best known). While User Friendly is not in the same league as Dilbert in its humour or inventiveness, anybody who works regular-

ly with computers, or with computer users, will deenitely have a few chuckles while reading -Keith Schengili-Itaberts

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and shares some of its humour too. There are basically two styles of humour in this comic stnp: one which derives its laughs fram the personality quirks seemingly typical of people who work in the technology sector, and pointed barbs at the technology industry itself (Microsoft and its products regularly get

this book.

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c CAREERS 2 TRA I N I N G h

NCSEs feel Microsoft ending Windows NT exams prematurely icrosoft and the engineers trained to

community of professionals," Weiskamp

and we have to keep up with it."

wrote in his open letter to Microsoft and its

But Michael Lane, director of communications for Toronto's Canada College af Businwm snd Computers (CCBCj, isn't pleased with

chairman Bill Gates. "This is particularly true

administer ils Windows operabng systens in the field Me at odds over the company's decision to change its certificafion

because the Windows NT 4.0 certifications will expire before many companies have replaced that software with Windows 2000

quali fi cafi ons.

alternatives."

The softwwe giant has decided to stop testing for its older business-Isleted OS, Windows NT, in favour of cerfificaffon for Windows 2000. As far as Microsoft Certified Systems

The Windows NT 4.0 exams are scheduled to end this year. Micloson says this stifi gives MCSEs plenty al time-Hintfi the end of 2001to upgrade their sNfis. "We expect any individuals who choose to cerfify in the MCSE track to assume a leader-

Enginews (MCSEs) ars concerned, Miaoson is pulling the exams too quickly. As wsfi, aawxding to s letter fmm ths Coriolis Gmup LLC's

chief otecufive oflicer, Keith Wslsksmp,

2000, they run the risk of losing their "cerbTied standing. Plus, Microsoft will give the engineers

only one rise chance to pass the exam. If an

not followers."

MCSE fails, he or she will have to psy for their

In a telephone interview, the director of the Canadian Business College in Toronto, Mazher Jaffery, agreed with Senko: "In introducing the new program, I don't think they' re going too fast at afi... Things change,

Microsbft is unfairly forcing MCSEs to upgrade their skills. What's at issue here is the qualifying stan-

dard.ffMCSEs don'tupgrade toWindows

seoond auempt. "Changing and restricting the MCSE Windows 2000 program is counterproduc-

tive, because you are alienating a dedicated

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"Changingandrestricting theMCSEWindows2000 programis counterproductive, becauseyou are alienating adedicated community ofprofessionals."

"MCSEs gave your software a second chance."he wrote."You should give them a

second chance, too. Please reconsider your limitations on the... Windows exam, and stmtch out the timetable for upgrading M CSEs toWindows 2000 by at leastone

more yearl"

— Kei'th Weiskomp,Cofiolis GroupLLC "It's like telling e teacher 'If you don't get

mom training, you can't teach anymore,'" he said. Accordingto CCBC's admissions counssfior,

For its part, Microsoft says its cunent exam path is mam than fwr. "MCSEs who have planned forsnd made the transition to Windows 2000 will have a signtficant advantage over uncerNied individuals," Senko wrote. "MCSEs will need to invest time and effort in Windows 2000 as well, but we are confident that the ultimate payoff will be significant." CI

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Micmsoft'0 decision to demote engineers who

choose not to upgrade.

ship role in helping their employers or clients stay competitive, wmte Donna Senko, Microsoft's director, cetification and skills assessment, in a response to Weisksmp's letter. "And maintaining cunsnt certification shows that those individuals are fully equipped wilh the needed skills to meet that challenge. MCSEs sre leaders in their field-

Kybl Phnips. only a handful of schools are curRmfiy qualilied to teach the Windows 2000 skill GSLIn what he called a "great markefing" scheme, Microsoft has its engineers hooked on this training investment. "I agree in setting a standwd, Phillips said. "But... from their (Microsoft's] perspective, they' ve been quite successful." As far as Weiskamp is concerned, Microsoft owes the engineers more time.

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I SI S

c CAREERS 8

TR A I N I N G w

Guide to iMac full of practical tips, which iBook text mostly rehashes By Keist SchengiIi-Roberta inceits launch in 1998, the

iMac hasbeen t

urning

heads. Its radical new look and featums easily made it stand

.' iMac scca d edllron

outfrom thecmwd. The same can be said for the portable version of

Apple' sconsumw PC, the iBook, which debuted in September 1999. Both machines are designed to be very easy to uss—pull uwm out of tire box, plug Ihafll in, arid you' re up and nmning. This built-in user friendliness, however,raises the question of how useful and/or necessary tha following two guides are.

How To Oo Everything With Your iMac, 2nd EdiTion Author:TcddStauilsr Publisher:Osborne (dishbyMcGrawHill Rysrscn) Teh800-565-5758 ISBN:0-07-212416-4

Schccvsr 634 psgss 2000 Price:$39.95 Raffngt Informaticscontent: "'I/2 Readability: ""

Intendedfor: Beginner OverallRating:"" This guide pn:tty much lives up to its name. as author Todd Stauffer takes the reader on a tour of the iMac and what you can do with it.How

to Do Everything w/th Your/Mac is designed as both a reference and a tutorial for the new iMac owner. It has four sections: Get Started, Get Your Work Done, Get Online and Customize Your iMac.

G tgmrtedp o w w D w le E •

vides a basic tour of the iMac, covering lots of Macintosh

basics, such asdescri bing icons,and how to launch programs. If you are a complete compuling neophyte. you' ll Bnd this section useful. though more experienced Mac usem will likely skip it. Get Your Work Done is laqlely devoted to using the iMac as a business system. It covers such topics as how to make charts, presentations,cmate and organize databases, and keep track of appointments and Bnances. It also has a fun side, looking at QuickTime foredSng

The Rnal secbon, Customizing Your iMac, tells you how to personalize and upgrade an iMac. Readers leam how to modify the look of

thedesktop,change sound setbngs.sstthe iMac up for muluple users, add peripherals and memory, link to a network, and troubleshoot. This updated guide looks at technologies that have been released since the Brat edition was printed including: Mac OS 9, Outlook Express 5.0, Sherlock 2. Ouicken 2000, and QuickTime upgrades. It also has informabon on Apple's AirPort wireless network and the latest DY series of iMacs. This book contains tons of tips offwing very practical advice on everything from cleaning your iMac, to adding tilling cmdits to movies

you are editing. There is alot of good info hem, though some sections could easily have been expanded. The relabvely paltry section on writing

movies, playing popularMac games,and using other software tools. Get Online deals with the maior Intemetbased applications—email. swfing the Web

How to Oo Everything with Your iaook

usingInternet Explorerand Netscape

Publisher;O sborne

Navigator, transfemng Blas, and creating Web pages —central to the iMac's popularity.

ISBN:0-07-212419-9

Author:ToddSlauiler

Soitccver 636pagss 2000

Raffiigt

Inlcnnaticncontent: I/2 Rssriability:"" Intendedfor: Beginner OverallRating:I/2 Ihe isook guide isbasically the samebookalmost word for word, paragraph for para-

graph,and pageforpage.Whileyouexpect some "recycling" in the computer book biz, How to Oo Evsryih/ng with YouriSook contains

almost 100 percent recycledmaterial. The portions of material that are exclusive to this book

do not make it worthwhile for the isookuser. The differences in the two books lie in sections devoted to hardware. The iBook guide takes a slightly more extended look al features mom commonly associated with Apple's cansumer portable PC, such as AirPort networking. The info it contains is useful, but for the most part, is simply a rehash ofHow to Do Evwything with Your/Mac. Attaching the word iBook to the title is misleading. How io OoEverything with Your i Bookis a good iMac book, but is definitely thumbs-down as an isook guide. Save your money for the titles out there that are more Wly tailored to using o • So %a c • the iBook. E3

' iaook

Web pages,forexample, barely takes the wader through the basics. On the whole though. this book contains a lot of useful information about the iMac and how to use it.

Price:$39.95

mew i rmm

vmvvm wIw eslm v Ismv

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tes .corn THE COMPUTER PAPER GREATER TORONTO EDITION MAY 2000 117

c CAREERS & T R A I N I NG %

Better brochures By Helen Bradley f you have s need for s small print run of bmchures,you can create them in-house using Micnmolt Nard or Publisher. Fara larger volume printing job, a local print shop might be s berter choice. but you can SSSdesign it

yourself. Here ws some ideas for cmaling betterbusiness bmchunm.

Team plsyefe• Everydocument you pro-

and mad ths fri th and sixth panels Indude Ow

duce should kmk like it is part of a team and

basic infonnalion you want to get across to

not a solo pwformer. When you place your business cards, letterhead and brochures side by side, they should display common elements, such as the company logo (with a

common placement), type faces, colours, line styles, elc. When you'm designing brochunm, stick to s basic theme that mflects the style of

yourotherbusinessdocumems. This way,

Whoare youl • Always prepws your

you' ll have fewer choices, but the design tasks

bniChures so they contain enough infonnahon to stand alone as a document. Even if you rou-

tinely post your bmchures with a covering letter. chances ars they' ll pwt company. so don't miy on detwls in ths letter to cover far details you' ve omitted fmm your brochure. Always include your cxganization's name, telephone

number,and postalsnd smalladdmsses prominently on your brochures so people interestedin yoursenri cesorpmducm can eawly

will bs easier and the results will look more professional.

Reps%ion •A basic rule of design is repeti-

tion. Repeakng elements thmughout s bmchurs gives it strength and style. A quick wsy to use mpetition to bririg order to an unruly brochum is to mduce the number of type faces to ons or two, snd to line evsrylhing up agmnst the left margin. Format every head-

coiltact yau.

ing the same way,add some addBanalspace befomeach heading andclose up the space

Small print rtrns • Yaur bmchures don't have to be printed in full colour. They can be just as

between the heading and the folawing para-

effective if nmrily output an a monachmme laser printer. If you'rs making small print runs, consider using quality pmprinted paper stock from a company like Idea Art or Paper Oimct.

between the heading and the paragraph it relates to.

For larger runs, a cost-effective solution is to have your print shop pm-print paper with your

to right and top to bottom, so make sum the information in your brochum follows this flow. On a typical trifold brochure ths reader expects to view ths cover frat. then the Ouse inside panels. Finally they' ll turn the brochure over

logo and other ffxed details in colour. You csn then overprint the bmchures with s monochmme laser printer as you need them.

your mater on the fust thee panels inside the cover. Rrrtsgate contact i lonstion and the maiTing area to the two back panels.

and ths time it takes to SS and seal them. If you do this, make sure your design allows for quality ccxrtsrlt opposlls Ols postal Infcmllskml, providing your recipient with an incendve to apen the brochure.

Common sensecoupons • Ensurethatany clipable coupon in your a brochure backs onto

(prices, for example). make sure you put the

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< WHAT' 5 N E W > Continuedfrom page 1 2

Pri vacyX.corn (hSpaytwww.pri facyx.cseif)claims its PE-mail is the only ogering of its kind to 1st Net surfers send and receive fully secure email messages without letting anyone know who Sley ~

ot e il8fl SW COIIIPany.

Douglas Whorrag puts it succinctly: "We don't know who our customers are," said the pfeaident and chief execufive. during a recent press briefing in Tonmto. We issue digital cer5ficates

anonymously. The updated service-PE-mail 2.0, which was released Much 23 —will eventually cany advertising within the email messages to'supPort 'Ih8 (fee SanilC8, but "wahout conlPlofnlwng Sle Semaity Of Sie enclypfion. accofding to Whorrall. Interested users can visit the PrivacyX Web site to register for the service. A questionnaire for new subscribers will let the company target its ads according to specific intenwts, such as

music orclothing. Acconfing tothecompany, users are issueda PrivacyX email address(which they can choose) and a corresponding digital certificate that meets "industry-standsd X.509 protocols.' The user's idenfily is protected by the company tiuough anonymous legisbafion and Sltering systems. llw result is that mufing informa5on is

removed Som each message header,according to PrivacyX. "Ws have no way of decrypting your email," said Wifiiam Boucher, vice-president of technol-

ogy and development. As for the pmspect of government orpolice agencieshying to blockor regulate PE-mail and similar anonynxws servic-

es,company esentafwes said Swy foresaw no problems. "Email shaN be just as private as Canada Post mail, Whorrafi said. While he may not know who its customers are, Whorrag does know there are currently about 50,000 PE-mail users. The adverbsing won't likely begin until that number at least triples. he said. For those users who don't want any adverbsing. PrivacyX plans to offer PremiumX accounts, for 8 fee, Boucher said. Of course, thee se problems with chanling for an anonymous service that aims to keep its subscribers nameless. "We have to work out a way for people to pay

anonymously. he said. ~n

S aundws

Intel matches AMD's 1 GHz pmcessor SANTA CLARA, Calif.— Advanced Micro DevicesInc.(AMD) had a short4ved hold on the claim to being the only company shipping com-

puter pmcessofs capable of cranlvng at I GHz Intel Corp. (hfip:/Anwf.intel.csfu) announced the availability of its own I GHz Pentium III, just two days after AMD unveiled ils record-breaking I GHz Athlon processor. In matchingAMD in the speed epartmenL Intel managed to one-up its compe5tor on price. The new I GHz Penfium IS is currently tagged to sellatUSS999 each when purchased in quanbties of 1,000, while AMD's fastest Alhlon was launched with a price tag of USS1,299 when purchased in bulk. Paul Otefiini, executive vice-president and general manager of the Intel Architecture Business Group, said the new Pentium SI is now the "highest perfonnance mlcmprocessor for PCs, citing a variety of benchmark tests which factor in variables beyond raw dock speed. However, independent labs have yet to test machines available to end uses which pack the new processors. Dell Computer. Hewlett-Packard and IBM will be manufacturing systems based on Intel's I GHz processor, while Compaq and Gateway have announced systems using AMD's oSering. ~w s byfes

New 850,966 NIHz added to lineup Following the announcement of the I GHz chip, Intel reeased new 950 and 555 MHz Pentium Sls, which rounds out its chip lineup to 13 processors, the slowest now being a 450 MHz model. The chipmaker says the new 950 and 565 MHz processors are "designed to power an Internet experience Sged with rich audio. video, animabons and 3D that make information come alive." The new Pentium Sls are targeted for home and offi ce environments. But w'rih 11 chip speeds on the market already, how does Intel pbm to convince its customers that 956 is any better than 950 MHz'1 And is thee a signiTicant difference between 950 and 900 MHz? According to Kevin Kreweg, a senior analyst with MisoDesign Resources, we shoukln't nriy on the published numbers alone. The dilfsence between these chips is in the delails. The 550 MHz offering, for example, uses a 100 MHz front-side bus. And, says lgewep, "I suspect this will be the last Sme we see an Intel product that supports the BX chipset." This older chipset adheres to the equally old 100 MHz speed. Now that the bus is known as the main throttle-point for computer perfonnance, the more the better. Thus, although Intel's two new chips stand only 16 MHz epst, the 966 MHz Pentium III, with 8 133 MHz front-side bus, should perform substanriapy better.

As far asKrewefi isconcerned, Intel is putting an end to the overclocker's need for speed with the faster Penfium SI. Apparently Intel caught its Taiwan partner, Via Technologies Inc., pushing the 100 MHz Intel chipset to 133 MHz. You can't olficiagy overctock the motherbosd," Kfeweg said. They weren't designed Io work faster than 100 MHz." In the end, Intel sued Via, but the American

held devices. ChangeXpress supports a vsiety of communications protocols, including the pervasive computing standard (PVC) and Wireless Applicabon Protocol (WAP) technologies. — N'ewsbytes

arm also learned a lesson. Make the product faster, or others will do it for you. If this is Se case, why bothw with the 950 Pentium III at ag? Krewefi said not evsyone is willing to toss the old motherboard, even if they want a faster processor. In the end, Intel's marketing makes sense. You have 8 mix ofold and new fmm e motherbosd point of view, Kfeweg said of Intel's target audience. -Stefbn Dubowsfri

COFIEL

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Monitor system via Web, Palm, cell phone BURLINGAME,

C a lif.— Semna S oftware Coral Photo-Paint 9 free for Unux users Ottawa's Coral Cwp. (bfip:lrtnnl.coral.corn) has ChangeXpress, a softwam package that allows announced plan to give Photo-Paint 9 to Unux software updates to be approved (or deniedj uses for free. when downloaded from the Carel using mobile devices such as mobile phones Web site, beginning in early summer. and Palm PDAs (personal digital assistants), as Photo-Paint 9 is the latest version of Coral's well as fixed and mobile Internet access premiere photo-editing, image composition and devices. painting application (a review of the Windows The softwse is designed to interface with the vssion, comparing it to other high~ i magefirm's exisbng Change Man (lor legacy systems) edWng softwse, "Image edWng's front five," ran and eChange Man (for distributed systems) in the February 2000 issue of TCP). Coral says packages, allowing IT managws to leave the comprehensive online documentation will be office, and yet sbll be able to securely approve available for the fiee Unux version. software updates. A retail version of CorelDraw 9 Graphics Suite This facility is useful, the company says, fw Linux, which will include Photo-Paint 9, is where IT managers are responsible for IT sys- expected to ship by the fall, with pricing compatems that service lsge numbers of users inside rable to the Windows version of the suite {curan organizafion or. perhaps more critically, for nmtly about $945). publidy accessible compubng platfwms. Coral has had tremendous response to previA spokesperson for Serena said the firm's ous free downloadable software offerings of its software is in active use at more than 2.000 IT products, including WordPerfect 9 for Linux and instaga5ons around the wwld. the Coral Linux OS. The most important featwe of ChangeXpress, —TCP Staff the Srm says, is that it pnwides a consistent Web-style interface for Change Man and Deneba develops Canvas 7 for Unux

(htlpytww w.serena.cern ) has taken the wraps os

eChangeMan<riven systems.

Deneba softwsa (htlpyhwfwdenebz,co rn/sr?Iinvxf)

Tony Stanyer, Serena's vice-president of marketing, said that extending the Srm's sofiware

has announced that a Unux-based version of its Canvas 7 graphics software is under developinto themobile and Internet-accessible environment. The company plans to release a beta verment is the next step in integrating seamless sion in Apffi that will be avslable for free from enterprisesoftware change management. the Deneba Web site. Serena says Ctwnge Man and eChange Man Denebapresident Manny Menendez, says he automatically trigger a n otification when expects Canvas 7 will be vsy appealing to the changes on any major computing platform se Unux community."We've always been ahead of ready for 8 manager's approvaL Notifications the curve, willing to move quickly to embrace can now be sent via email, and relayed immedi- new technologies and provide our customers ately to pagers, mobile phones. and Palm handGm tinued onpage (25

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help of 724 Solutions, which specializes in secure online banking, brokerage ond 0-commerce services across 0 wide range of o privntu-sector partner with the haelwore.to Internet-enabled wireless nnd consumer elechandle high-level number crunching. tronic devices. ikre spent two years trying to copture attenIndigo.ce also turned to the Bank of tion," Mnclsnac said. "Especially Compaq's." Montreal in developing the new site's securAccording to the professors. Compaq had it features. The bookstore'e mirii-Web sitethe dight equipment: fast, robust micro- which will bu launched in Apri) —wgl have p rocessors, server t echnology and t h e 120-bit RSA encryption ond will incorporetu wherewithal to put it ag together. the same technology the Bank ot Montreal "It's 0 new direction for them [comfrnrtj," Uses to ensure security for wireless banking Mnulsaao said. referring to eerlior ecquisi- transactions. tione Of Oigitel Equipment Corp. (Crentor of Although it will be smog, Indigo.ca's wirethe Alpha chip) and Tandem Computers Inc. less component will offer the same range of "Before, they were focused on the PC. By music. books, arid gifts as the compnny's fullbuying Digital. they got Alpha. And with size Web situ. Tandem. they got the server... They were —Stefun Ouboweki developing network technology. Compaq said, 'let's turn that into a commodity prod- Star Wars Online expands frontier UCI.'"

Star Were fans can soon become inhabitants UWO doesn't plan to atop here. With the of George Lucas' fnrawny galoxy by making help of other post-secondary institutions iri the jump into cybernpace. southwestern Ontari o, the school plans to To create ite first online role-pleying game, organize 0 "cluster of clusters," according tu Star Wacs Online, LucasArts (RHO./lwww.starPoolu. Through the federal government'0 wars.corn/j hna some heavyweight help. Online Canada Foundation for Innovation — a 01.6 PC game developer Vernnt, which created the billion fund for high-tech research projectsm assively po p ular mu l tipleyer ga m e UVVO, the University of Guolph, Louriur Everouost, will develop the PC-bused game, U niversity, MCMaster University nnd t h e ond Sony Online will exclusively host the Net University of Windsor hope to turn Canada play on The station (http:Iiwww.stution.sony.corn), into a world-class computing nation. The game, due in 2001, will bo sold at retail "We want t o g o f u rther," Poolo Said. (Ro price aut), ond monthly oubscriptiono will Canada isn't traditionally thought of us m be about USSIO. super-computing nation. And Canada's uniAs with Euerouent, Star Wars Online will be versities have never even been on that mnp. 0 first-person role-playing game that lets —Stefnn Oubowski camera choose from several roles to portray in 0 huge fantasy world. (Everotueot hos more indieo.cm builds site for phone eurfers then 200,000 paying subscribers, 120,000 Canadian o n line b o okseller, I n digo.ca who play daily.) Players' characters perform (htlp:I/www.indigo.ca), is taking to the nir with 0 tasks, techie quests nnd do battle. Arid unlike new wireless venture. The company is devel- single-layer games, everything that happens oping 0 new Web site that will bu viewable on affects the entire fantasy world. In this case, PCS digital cell phones (specificagy those the fantasy world stuns with Luke Skywulker's from Bell Mobility), allowing users to shop home planet of Tntooine, about the same time online while they' re on the go. the original Star Wars film began. In creating the site, Indigo.ca enlisted the —Newoo)ries

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Pft

The once and future king

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Canada's ATI covers the PC

graphics market from end to end, while playing catchup to NVIDIA in the 30 gamer ghetto p rice/performance r ange f r o m entry-level, budget PCs, to high-performance, big ticket power user PCs. The low-end ATI graphics cards oKer decent performance for common tasks, such as running office software and edurational multimedia CD-ROMs, and cost less than $50 insome cases (and much less in bulk. or as chipsets to install on mot herboards), making them popular in PCs that are not intended for high performance games or

Wonders over the last few years. ATI has concentratedenormous efforts on delivering good quality MPEG ounded i n 1 985, A TI TechnologiesInc.hasgrown to video playback from its graphics become the largest maker of chips. This has given it a great advantage with makers of PCs that PC and Mtc graphicshardware in the world. Yet, for the last two years, come with a DVD drive. in the high-end, real-time 3D-gamIn December, ATI announced its ing segment, the Thornhill, Ont.Rage SDTV and Rage HDTV products, which it claimed were the based firm has been sur"most highly integrated set-top box passed by two recently video/graphics c o ntrollers ever formed upstarts, 3DFX developed." The ATI digits) video and NVIDIA. These two U.S.-based firms have controllers are likely to appear over the next year in some of the first consistently pr o duced 3D sohware. affordable digital v ideo devices hot graphics processors ATI has also devel- aimed at a wide market. As higher that attract a large conoped extremely effec- resolution, hetter quality digital tingent of leading-edge tive graphics products video becomes a growing part of the software developers, and for the notebook PC broadcast and cable TV industri, the graphics cards based m arket (t h e Ra ge ATI technology may become a stanon their chips consistently win performance shootouts from mobility line) and for the Apple dard for the set top box and in-monMacintosh platform. The mobile itor electronics that will bring digital reviewers. Whenever I talk about personal graphics chip line has gone from TV to millions of North Americans. AT) has also worked hard for 15 computer g r aphics w i t h S ean zero marketshare two years ago to Carruthers, t h e h ead o f The 37 percent of the global mobile years to establish strong relationCoinputer Paper's Test Lab, he rates graphics market at the end of 1999. ships with both its PCthe graphics performance of PCs Apple has bought millions of ATI using the latest 3DFX and NVIDIA cards or chips to install in chips well ahead of PCs using ATI both desktop and notebook I RAGE 128-based graphics cards. Yet Slacs, including the ATI Rage ATI in general has continued to forge 128 Pro (or the Poiver Mac ahead as the market leader in the PC G4 line. kdost recently, ATI i announced strong support industry. How is this possible? for the Linux market, promising todevelop Linuxdrivers for its products.

ATI's mobile graphics chip line has gone from zero market share two years ago to 37percent ofthe

Converging on the future In conversations with ATI engineers and product managers over the last year. the depth and range of ATI's product strategy for a "converged" world of digital media has been laid out pretty dearly. For example, ATI virtually created the mass market for digital video on the PC with its AllIn-Wonder line of multi-function cards. The All-In-Wonder cards combine TV tuner, video capture, picture-in-picture display, MPEG2/ DVD digital video playback, as well Fromsoup to nuts as3D graphicsacceleration. The answer to this paradox is clear if There have been lots of other PC you look at the PC market as a TV tuner or entry-level desktop whole, rather than video or MPEG playback cards, but the high-powered, 3D-gaming sec- the ATI approach — of offering a tor. Unique among graphics chip huge, well integrated set of video makers, ATI has developed a line of features on one card — has enabled it products that spans th e entire to sell around 1.5 million All-In-

global mobile graphics market at the end of 1999.

u si n g customers and PC manufacture rs. Fo r en d users, ATI was a leader in providing drivers, upgrades and support ove r early Bulletin Board Systems (B BSes). With the

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Back to the front of the panky In mid-February, ATI announced its first really large corporate acquisition, with the purchase of Palo Alto, Calif.-based ARTX, Inc. for about US$400 million. ARTX, a leading developer of 3D/graphics and multimedia technology, was cam). purchased in an eKnrt to boost A TI's ability t o compete in t h e 'ATI Inside' I'uture PC and consumer electronThe company maintainsa compre- ics markets. hensive System Builder Program A nd, i n l a t e F ebruary, ATI that has recently been enhanced announced a ne w , i n t egrated with a "real-time response" capabili- chipset. the S1-370TL, aimed at the ty, to try to get graphics components budget PC market,offering very shipped to PC manufacturers imme- high price/per(ormance for general diately after an email request is purpose PCs. received. ATI was voted the number ATI showed it was once again one vendor at the PC industry's ready to go head to head with System Builder Summit last fall, on N VIDIA a n d 3 D FX , w he n i t the basis of how effectively it has met announced its Charisma Engine and PC makers' needs. Pixel Tapestry Architemure in earlv Outside of North America. ATI's March. ATI claims the new chips «411 products have been accepted by deliver a tenfold increase in 3D companies such as Panasonic, which graphics power. No doubt, 1Ar(DIA chose the mobile Rage LT Pro graph- and 3DFX will have their own ics chip for its WiLL, ultra-compact announcements of new generations PC. Sony announced in February of 3D chips in the months to come that it had selected the Rage 128 Pro INVIDIA has been chosen to supply AGP 4X chip for its VAIO Slimtop graphics processors for the forthLCD computer. coming Microsoft X-Box). ATI haseven moved outside the What all the players in the PC traditional p e rsonal c o mputer graphics market should keep in graphics market with a contract to mind, however, is that they are no sell ATI Rage 128 GL chips to Sun longer playing in a PC-only world. M icrosystems, Over two-thirds of games sohware (or use m the Sun sold in North America in 1999 ives Ray E n terprise for video consoles, such as Sony Appliance. PlayStation and Nintendo 64. This Most o f the fall. PlayStation 2 will land in the major PC desktop North American market, with an and not ebook undoubtedly large impact on the PC makers are n ow 3D-gaming industry. When that ATI customers and h appens, ATI's ownership of so ATI's innovations many dif ferent parts of the graphic in desktop video, digital video market, and its ventures into digital and high delimtion TV ( H DTV) television and mobile computing, have brought partnerships with may cushion i t f r o m t h e postMicrosoft,General Instruments and PlayStation 2 fallout better than its Sony. hotshot 3D rivals.U growth of the Web, the company expanded its online presence with a constantly changing Web site (originally, h hp:llwww.atitech.com, which w a s recently changed to http:llwww.ati,

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