2001 04 The Computer Paper - BC Edition by The Computer Paper

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B.C. EDITION (LOWER MAINLAND) APRIL 2001 VOLUME 14 NO. 04

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IT TAKESPLENTY OF DRIVETO BE CANADA'S

¹1 SELLING DESKTOPPC. [ DELL CANADA WAS 41 IN OVERALL DESKTOP PC SALES IN Q4, 2000.T] WE'RR NUMBER ONE. IDC Canada just r anked Dell Canada 81 in overall Desktop PC sales for the four)h quarter of 2 000.' M aybe our outstanding products, service and support, not to mention our competitive prices, have pushed us to the top. Wha(ever the reason, it' s a great time to buy a Dell desktop system.

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Dimension 8100 dmkmp with 19" monitor ond Altec lansing THX Certiged ADA 885 Speakers with Subwoofer.

DIMENSION 8100 1300r

(toe cnxnon, Gs 2000Rfsulis

DIMENSION 4100 933r

DIMENSION 4100 1000r

Advanced Performance, Grear Value Inlet' Ponlium' IH Pxxessar cm 933MHz

Achanmd Performanae, Great Valve Intel Paofium OI Pxxesser at I GHn

64MB SDRAM, 20GB' Ultra ATA-100 HD 17' E770 Monitor 116.0" v.i.s) 16MB ATIRage I 28 Pro 48X COROM SB Livel Value Digital Sound with h/k Speakers

64iie SDRAM, 20GB' Ultra ATA.100 HD

17" ET/0 Monitor (16.0' v i.s.)

NEW 32MB NVIDIA GeFORCE2MX GTS Grophlcl

V.90/56K' Telephony Meden

Msv Windowsv Millennium Edition ( Windovn Me )

and Worb Suite 2001 3 Year Umimd Wairanp 1st Yr Next Bvstmss Day (NBD) Inxame Service One Year AOLCanada Internet Access'

I1499I:-''-'--

128MB SDRAM 3 Year NBDInuome Service' 6 mentheOHoae highcpsnd

Add $100' Add $149'

Iniernsi Access'

Add $120'

DIMENSION 8100 1400r

128MB RDRAM, 20GB' Ultra ATA 100 HD 19' M991 Monim (18.0' v i.s.) NEW 32MBNVIDIA GeFORCE2MX GTSGraphics 48X CDROM SB Uvel Value Digital Sound with h/k Speakers V.90/56K'Telephony Modem Integrated 3Com 10/100 NK Ms Windows Me and Warb Suim 2001 3 Yem limited Wammb 1st Yr NBD Innome Service' One Year AOLCanada InmrnmAccess'

Into( Pantban • Pmxassar ot IA OHz 128RO RDRAM, 40GB' Ultra ATA.I 00 HD 19' M991 Monitor (18.0' vi.• .) NEW32MB NVIDIA GeFORCE2MX GTSGraphics 12X DVOROM SB Iivel Value Digital Sound Akec lansing 340 Speakers with Svbwooter V90/56K' Telephony Modem Inmgroted 3Com 10/100 NK Ms Windows Ma and Whrks Suite 2001 3 Year limited Warranty, 1st Yr NBD Ioxorm Service' One YearAOI Canada Internet Access'

NEW 32MB NVIDIA GeFORCE2MX GTSGraphics 48X COROM, 12X/4X/32X CDRW Turge Beach SanmCruz DSPSound Akec lonsing 340 Speakers with Svbwooler V.90/56K'Telephony Modem Inmgrated 3Com 10/100 NIC MS Windows Me and Whrb Suite 2001 3 Yeor Umitsd Warranty, 1st Yr NBD lexeme Service' One Year AOLCanada Internet Access'

I2299 '='= "---'--

'2899 -

12X DVDROM 64MB DDRNVIDIA GefORCE2 Ulao GTSwsh DVI Support 21' P1110 FDTnnzron Monica (19.8' v.i.s.)

Ulsmab DeslcopSolution

Add $120

Akm hmsing THXCersked ADA

885 Spaakemwith Svbwaoler 15' I S03FPFlat Panel Display Svppmt (15.0" v,i.s.) 6 monde OHoma highspeed

Add $580' Add $SOO '

internetAcorn'

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membership with the purchase of any Dimension desktop or Inspiron notebookfor home useP Here's whot you' ll get: unlimited Internet access, email with up lo 7 unique a mail addresses, instant massaging and Buddy (istw facsuras, Parental Controls ond free 18hour AOL customer service by phone or online. Value of $275. 'Modem fg smqufred. Some rostricrions apply. Saa footnote 6.

19' P991FD Tdnitron Monitor (17.9' v.i.• .)

'3349 -

Add $200' Add $750' Add $120'

12X DYDROM 64MB DDRNVIDIA GefoRCE2 Uhra GTSwi6 DVI Support 6 months OHomehighmssd

InternetAccsm'

One Year AOI Canada Internet Access'

I1999 I'"=-'32MB DDR AiiRadeon 4X AGP Graphici Card 40GB' Ultra ATA100 HD 6 monthsOHonw high speed

Add $140 Add $200'

InternetAccem'

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THX Certified Multimedia Solution lalol Pearium4 Pmxessor at R.B GHz I 28MB RDRAM, 4068' Ultra ATA.I 00 HD 19' P991 f D Tnntnon Monimr (17.9' v.i.s.) NEW 32MB DDRNVIDIA GeFORCE2 GTS Graphics 12X DVDROM Tunic BeachSanta Cruz DSPSound Alien lansing Iia Ceriiiied ADA 885 Speakers wilh Subwoaier

V.90/56K'Telephony Modem Integrated 3Com 10/100 NIC Ms Windows Me and Whrb Suite 2001 3 Year Umiied Waaanty, 1st Yr NBD lnxome Servim' Ona Year AOI Canada Internet Accem'

'3899 '-

DIMENSION 8100 1500(

UkimomDmktop Sdurion Intel Ponrium 4 Psocamorot 1 A OHz 128MB RDRAM, 4008' Ulna ATA.I00 HD

3 Year hmired Warranty, I sr Yr NBD Inttome Servos'

DIMENSION 8100 1400r

UliimmaDesloop Solution Intel Peorium 4 Processor ot 1.3 Oib

48X CDROM, BX/4X/32X CDRW SB Livel Value Digital Sound wrrh h/k Speakers V.90/56K'TelephonyModem Ms Windows Me and Worb Svim 2001

Add $120' Add SSBO' Add $120'

- '

12X/4X/32X CDRW 64MB DDRNVIDIA GeFORCE2 Ultra GTSwith DVI Support 6 months OHomehigh speed Internet Access'

Add $2SO' Add $3rsy Add 5120'

HIGH SPEED SAVINGS. Dell can help you access the Vvob at amazing speed. For 0 limited rime, you can get 6 months of Rogers @Home or Shaw OIHome high speed cob(o Internet access', for home usa,for just $120'. That's 0 $200 savings from the regular OHome price. Ctffar includez free installation. Some raslricrions apply. Saa footnote 7.

alNCLUDESWINDOWS MILLENNIUM EDITION —THE HOME VERSION OF THE WORLD'S FAVOURITESOFTWARE."

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Cardada S COmPuter In fOrma t i On SOurCe

8 From the Editor 10 Letters

75 The Palm update:Pabn 05 and desktop enhancements 75 Palm' s sales slip:Is PocketPC to blame? 76 AppleNews:MacWorld Tokyo brings new inacs 82 Handheld devices getting smarter, more popular, IOC reports

12 What' s New: Including reports from InternetWorld Canada 46 What'sNew: Internet World Canada 2001

49 IBM opensVancouver,Toronto innovation centres

20 Collaboration and the Net 24 Returnofthe Network effect:Broadband-sharing devices 28 Home work safely:Ergonomicsand the home oflice 32 Brother MFC9600 a solid home oflice solution 34 One computer ,two displays:ATI Radeon VE

90 Weavingyour own Web site Creating and using mllover graphicsr Port 1

84 Testing and boeaking:the aftermath Highspeed Internet reportpushesofew hot buttons

COMING UP

85 10 Web sitesforyoung kids

NAY 2001 Courshor. Genetmwtess leb TesLSmiege enl backup

TuhEntuprlsw gusinessoppBuxm

67 Muddled layout unlikely to lure Windowsaddicts 88 Office Suite Training: PowerPoint 101

AD DE ADUNE .... . .Tun, Apr. 3 DWNttgUIION ... . .Frl., Apr. EO

88 LinuxforNewbies: Part21

JUNE 2001

linea /Lendows co-existence 38 Tax time: Our annual review of tax-preparation software 38 IBM Transnoteadds realnotepad to portabu PC

Cwer steer. IMdng theWeh leh TesLGruphhs cnnh TechEntemrien Secwlty tools und techniques AD DE ADUNE .... . .Tue„Muy 1 DMIRIDDNON .....Frl., Muy ta

94 Quick Tips: Using Corel WordPerfect 8

56 No compromise TCPTest lob looks ot full fbatumd mid-range inkiet printers

100 Classified 100 User Gmups

68 Bringing small business to the table Collaborationmarket sets sights on small operators

68 Serving groupware in small portions 68 Finjan says it would have stopped Anna 74 IBM innovation centres open

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100 Adverlising Index

96 Marketplace 98 Web Site Marketplace

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wwwewttmfemmputes.com IHE COMPUTE RnlPER SC EDRION APRIL200r •

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Motherboards

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Adventures in home once land ur

hom e

office tends to

resemble a test la b a t t i m es, although not entirely

Mare ttaeehs seqnlsefl After being alarmed at the high ink consumption of an inkjet-based multifunction

Moving the main computer fmm Windows 98 to Windows 2000 last fall was done with some trepidation, but it went smoothly. We

and adjusted various parameters, swapped out the RAM and CPU with components that are known to be good, reinstalled the operat-

d evice we bought, (we worked it out t o amund 15 cents a page), we returned it and

m adesurewe had found updated driversfor all our devices before we proceeded, so that may have helped the transition.

ing system and the applications, and downloaded all o f t h e available patches. Applications are still crashing, however. The next step? Replace the motherboard. If that doesn't work? Go shopping for a new com-

by design. My wife is running her consulting business &om home, so that means

purchased a Xerox WorkCentre 390. This laser-based unit was more expensive, but m ade sense ,since we already had an inkjet printerand our venerable Hewlett-Packard S • co m puter system sta- Laser)et IIP recently bit the dust after a biTity and reliability decadeofservice.TheWorkCentrewasalso a always outrank new and nifty — and especially unproven.

Still, she has the dubious privilege of being married to a guy who is constantly trying out new digital stuff, so there's always one raw edge where innovation ebbs and flows ("Hey, it's my job," I argue).

TCP Editor's Choice winner, so we had high expectations. For the most part, this has been a satisfactory purchase, but not without some issues.

First, since we were using Windows 2000 on the main computer, we needed to download

8)?henteshndegy sges Last year, when we went to replace the bulb in our fi ve-year old scanner, we were told it would cost several hundred dollars because the bulb was integrated with the scanning

puter.

head and so the complete unit would have to b«replaced;and moreover,the partwould

of e quipment, La b T est E d itor Sean Carruthers will come to me and dedare some

have to be ordered firom Japan. We went for a $99 USB scanner instead. It works well, but we still shed tears over the $1,500 scanner thathas become a door stop.

variation of, "I thought technology was supposed to enhance ow lives!" Indeed.

gnccassgal Implement?Nhs ns

new drivers as well as revised firmware. The printer is very fast and produces excellent prints but sometimes will grab more than

So far the most stable component is the net-

one sheet. Ditto for the fax unit.

doesn't owe us a thing. We feel the same

work Interconnecting the two PCs and the

We detected an ozone smell coming from the printer, especially during a large print job.

about a five-year old monitor that is getting fiuzy.

We complained to a Xerox representative

What do you do when tbe main computer Sakes out? This is the current situation in our done system. So far, I have updated the BIOS

iMac is a basic five-port Ethernet hub. But there are also a couple of twists. First, the

Sympat(co high-speed Internet modem is plugged into an ISB2Lan Internet sharing device, which in turn is plugged into the hub. This allows any computer to access the Internet at any time. The second variation is the addition of an SMC wireless Internet (802.11b) base station,

which is also plugged into the hub. To set this up required one setting to be changed on the ISB2Lan device. The wireless base station allows me to use

my notebook computer (equipped with an 802.11 PC Card) anywhere in the house, while still being on the LAN and having highspeed Internet access. This setup evolved over the past 18 months, and is transparent — as a network should be. But if I were to replicate it today, it would be much simpler. Several manufacturers now oifer the three separate functions — hub. Internet-sharing device and wireless base station — in a single

device. We' ll be highlighting these in our Gone Wireless cover story next month.

who could offer sympathy but no solution (it's an inherent part of the laser imaging

The Laserjet IIP is a different story. In its 10 years of operation, it was a trooper. It

process), and I eventually cobbled together an ugly but serviceable duct running from the rnultifunction peripheral's (MFP's) exhaust

Aso we having fnn yety After wrestling with a particularly evil piece

I' ll admit that I'm a true believer in the

power of PCs and digital technology to enhance ow productivity, but I' ve also seen that other light — that the road to damnation is paved with broken promises of interoperability. Times ahead, interesting and otherwise,

David Tanaka Editor

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vent to a nearby window. The smell issue isn't unique to the Xerox printer. TCP Assistant Editor, Tom Venetis

also noticed a strong smell coming fiom a laser-based Brother MFP he took home to test. The moral is if you intend to use a laserbased product in a small room, plan for ventflat(on.

TheiMac is a recent and— being a review unit &om Apple Canada—a temporary ac?di-

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tion. Connecting the iMac's built-in Ethernet port to the bub with a short cable was all that was needed to give the unit Internet access, but I still need to set up the correct protocols to allow the Mac to join the network The iMac will not work with the output devices however, since the inkjet is parallel only, and the MFP does not have Apple drivers.

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c LE TTERS & Whalesa Ihtashet ashl ah aaslea hwg I wish to ask for moreinformation on the wirelesssetup refened to inthe March "Letter from Se editor." Visiting my wife's parents, for example, where there is no Internet into their home, woulde wireless modem all ow one to geton the Met? Jim Blancherd

TCPreplies: When the indusby speaks of "wireless"itcan referto oneof three kindsof connec-

on a wirelessstundmd argad B02.1 10, which con-

fogy developed~ven though ports of it hove been amund for ot least o decade and meant advances have occuned. For ewrmpie, ot the end of February, RogersATBT announced i?s Port age service, which wiN aNow you to use o cell phone to connect your computer or hond-

oa'sting netwwk, and a wimiesscurd thot fits in the notebooks PCCaid slot This is an indfivct "W NwNet" sokdion. It's not a direct Bnk fmm win tmscard to 1n~ I t 's o twe-stage pnxess of

heldorganizertotheInternet anywhere within thecompany'sdigitalcegukrrcovemge orna.Of cours e you stiN need to havean Internet service pwvider (ISP), ond the senriceis quite

' tivityi I.N reie ss wide m eo access:This wouldafjer the scenari o you hoped jbr. With the correct wirelessdevice (probably a modem), you would be obie to connect your portable computer to the

Inte rnet atwi(L Unfortunately,the piecesfor this kind of wirelessInternet access are not yet

slow,about 9.6Kbps. 8 Witless?oar? anmnetwork: This is oduagy whot wasmfened loin the eddoriaL Thesetup is based

I I

sists of a wirehsshue shrtion thot plugs infio an

witlesscant to lriN WInternet 3. Wireless perwnal awa network: You moy have come across Ure tenn Bfuetoogr, and this is

where it fits into the wimfempuzzle It is often called o cable replacement, ond so its uses would be wherevei o cob?a between your computer ond another device presently sits. Very few products avoiiable at this point, moybe the market wiN jinn up in the Fa?L

Butthe issue of travefgng to otherlocations and gaining internet access is o mhtiveiy cosy one to solve without resorting to o wireless sohii'on. Some national ISPs oper the abiTity for you to dial into your account in a different city using a localnumber. So, if you subscri be to such o senrice pwrider, and it has a local dial-in senrice in your in-laws' community, you could !got in

locaily endgoinaccessto the Internet usingyour wristing subscriber infonnotion. Bghen ah when ata the astra thteslals? Hi,I read The ComputerPoperEastern Edition (Dttewe Area) endnoticed the Java Tutorials are missingin several recent issues. The December 2000 issue is the lasttime the tutori alforJava (Pert rI) appears. Am I missing somethingor is this the paper's mistake? Will you have Part 5-7 in other issues tomake up forit? I found them ven interesting and would bke to read the last three parts. Karen Monette TCP repltes: This is one of the unfortunate aspects of creating o national publication, the size of which vories fiom region to region —not og of the editon'ai content we prepare Pom month to month oppears in every regional edition. However, tire Internet hos provided us with o solution. I f y o u go to ou r W eb s ite, httpyjwww.csnadecomputes,corn, you wiN find an arthive of cock month's issue in its entimty. We generagy post this wi?bin a weekof the poper hitting the streets. The Java tutorials am ag there —and organ.

izmf into asinglesection. If yav type "Jovo tuto.

~nor roots!

ri a" in the artic?e-search window near the top right comer of your Web browser, you will be takendirectly there I

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Regarding Se Mec issue mentionedin the lest issue: I em a professional multimedia developer working with both platforms for many years. I agree with David (the letter writer complaining about TCP revie wing an old Mac notebook insteadof the latest Ge), end have been dismayed by the actual misinfiermetion this paper hes been guilty of. Forexemple, a few m onths ego I read e headline like "the fastest portables

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wasn'teven mentioned! Myself and the many design professionals usingthisstableplatform to make theirmoney know how much faster end more stable Merintoshisfor design,photo,and audio work. The Powersook example simply typtees the appemntignorance of your publication to the natureof the design industry. If you plan to write to us, the pwfesiionet

graphicdesignee end artists,atleasthave the senseto Figure out what tools we use. Most of us use Macs (and since Tve been working in

multi media forsevenyearsI have metquite a few). Acttmsy, hom my experience I would sey over90percentofthedesignersand multimedia peopl e use Macsintheirwork.A few ofthe FC usersare ectuaUy forced to do so atwork. My advice,stick to whatyou know best.That

would be accountin g, business. company servers, and the federal and provincial govem-

ment.At leaststay away fwm the pwfessionel

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design thing... Please? It hurts us to read it Oh,and ifyou won'tdo this. at least make

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surewhatyoudo write isactually factual OK? IanDavis anti defended Ijust opened the March is sue of The Computer Paperend I mustgive your entiw staffmy hat's off to you, dealing with the bitching end comContinued on page l 9

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According to Logitech, the new five-piece Xtrusio OSR-100 system deliver 100 watts of sound utilizing patented lINAD (linear magnet-

Mas Music, a Fort lauderdale, Ra.-basmlvendor of musical instruments, audio mpripm ent. and privatemusic education, has announcml that it has started offering music lessons through its

ic drive) technology.The system'sfour-channel digi talsunound sound system indudes a sleek

Website (hap//wvw.musmusicmm).

extrudedaluminum subwooferand four cunmd satellite speaker. SoundNan Xtrusio OSR-100 is compatible with

The site will oRar only guilar lessonshirt, but

by mid-March, the companyexpects to add lessons for two new inshuments a month—indud-

ing fiute, darinet, saxophone, trumpet, trom-

video andmullimedia creatiois onto the higher

bone, piano and bass —until it maches its target of15 instmments.

capacit y DVOs,SpruceUp indudes WebDVD. With

Theseonline offerings are unique, according to the company, because they incorporate a bmadrange oftechnology,content,cumcuium and materi als. The technology employed indudes AudioWorks (hapfhuawaudkmmtsoxsf) leam2playsoitwam, whichNas Musicsayscan teU a student that not only was a wmng note

played,butwhatthe conect pitch and instrument fingeringshould be; what rhythmic mistakeswen. made; and whether the note played

was tooearly or too late, tno longor too short. The less ons also employ Real Video and Nacmmedia Rash animations.

Music students downlnad and instaU the Leam2PlayEngine, connect their instmment to their K (either byaUaching a micmphoneto it or by placing one in hunt of it), start the Engine,and fognw the direchons af the online instructor. The minimum system rmprirements to mn aU of the Rmtumsamr a 266 NHz Pentium 11, 32 NB RAN,20 MB fme hanl-dri ve space,DiredX 6.1,a 56Kbps modem, full duplex OimdX~mpatibte

soundcanl with external mic input, external K mic,Windows 9x/Me, Internet Explomr 4.0, RealPi ayer. Nasumedia Rash, and 800x600 screen resolution. The senrice is t5$11.95 per lesson,or l5$47.95 fora package of five las-

Czuatmgsstsz mmmWUWBurdWs Sssaawllg SpruceTechnologies (hup/Arvmspxxmkrizonri)a

developer ofnew mediaauthoring solutionsand senri ces, has announced that its SpruceUp Web•

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Spruc e'spatent-pendingtechnology,addingWeb links to pmductions is assimple astyping in a URL When the disc is played hack on a Webconnected K using Sprucrfs supplied redistrib-

utable player, pageswiU comeupautomaticaUy insync with the pmgram.

SpruceUpsupportsmakingdiscsdirectly with the latest DVO-rmnrdabte drives, and can even writeoutto DLT tape ferthose wanting to repli-

cate discs.Spnxe alsoindudesa DVDonCDfeature writing shorter duration material to a CD-iL Cunenhy, SpmceUp can be downloaded for

US$129.The company expeds it wiU also be bundled with capture canis. editing soilwam, aml oUrer complementary pwluds in the near futum.

IntelCorp.(hap / ~

con f) has unveiled

the InteLPiay Oighal Novie Creator, an easy-touse digital video camera and sohrnue padwge that is expeded for mtail for less than l5$100 when it begins shipping in the falL Intel says this latest addition to its line of PC-enhanced toys walks chihhen thmugh the stagrs of hbnmaking, fium writing scripts to

edit ing footage,and adding effeds andUUes. Thecameraisdesigned forchildmn asyrmng aseight.It can captum up to fourminutes of videoand audio away fmm the K, and up to 2,000 stiU images.The Digilal MmdeCmatnr softwam indudasa Ubmry oftitles, special effeds, transi tions,and sound hiss.The fi nished videos can be viewed on a PC and shmed viaemaiL

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Computer peripheml manufacturer Logitech (hupy/ wwwlogkech.com) has announced the mlease of the flagship product in its speaker lineup,the SoundMan Xtnmio OSR-100.

ail digital and analogue fimr-channel, digital K N ster no.and analogue stenm audio sources. It features a mmote with master volume dial,

fadercontrol. on/standby button, LEO power indicator, and a headphone jack. A built-in powersupply and two-year wananty are both sbrndard features. The system comesbundled with PowerDVDsoitwam, which plays back highqualit y Oolby Oighat sunuund sound from DVD

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KodalfsCNOSimage-sensor technology, allowing the camera to caphneimagesunder ail lighting

SoundMan Xtrusio DSR-100 has a suggested retail price of US$179.95.

conditions with excellent colour quality, according to the company. Full-colour stills can hecaptured in VGA resolution (about 600 of which would fit on a 64 MB memory card). The mc3

BHN sblttua ONsaw IBabgogstechnology

ships with Ansoft Photo Impmssionssoftwam for editing andorganzingphotos. Ithasabuilt-inmiaophoneandspeakm, andan audio/vidzoout port for playingmusic on a mr

SAH FRAHGSCO— Sun Nicrosystems Inc.

(fmp/twmxnmmm) hasmhed outatechnologyit sayswigchangetheway uses accessoflicepmductivity applications.

In a company stalnment the soitwam bmlder said the new mlease is called the Sun Open Het Environment (SunONE) Weblop, and will pmvide Internet servicepmvidms(5Ps) with thealnTity ta deli verlxanded,custozed contenttotheiruses. Sun OHE indudes an archit ectun. and

madmapbased on open standanls,likeJava and XMI„to take advantage of a new generation of smart Websenrices. The pmduct is nwant to sim-

slmeo orthrough headphones,or to play back video with audio on a TV or VOL The unit w eighs

156 g (withoutthe rmpmedthnmAAA battmies). andmeasures6.6x10.4 an(abmrtthesheofadeck

efrmds). Kodak says the mc3 worls is Mac-and ~p otg de. and is fully upgradzable for

fuhaeInternet musicfomwts. The mc3 with a 16 NB memory card has a suggested mlail price of US$229,or l5$299 with a Conrinrmri on page I9

pgfy Umway in which both Webandopensnurt senricesare created, assemblml and deployed, the company said. The customizable Webtop aRows application

integrationwith distributedWebservice acsssible via Internet or intranet. TheWebtop is also universally accessible from a wide range of devices induding POAs and WAPmnabled ceU

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Kodak (hap / ~ kc om) has moved beyond the sbU imagewith Um recent launch of the mc3, whichpads digital imageand video cap-

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WORK %

Collaboration and the Net Whether it'sa shared calendar,athreaded discussion board,a common contactlistorsecure documentstorage, people whowork together need tools to do their project work eifectively and efficiently

store whatever files you need to share. This allows teun members, and even dients who need accessto sped&c documents, sodownload the Se they need when they're ready,

had acamp counselorwhose mantta was

Many handsmake light work" It was his way of asking us aB to pitch in and give him a hdping hand. In those days it was

without bavirqI to watch a 10 MB Se attach-,

called teamwork and cooperation. Although

today there are new buzzwords, like distributed computing and online collaboration, the concept remains the same. When more people contributeto the pmjoct, the work gets donegrater. And if it's wdl manageL the

«y v

ment choke aslow dial-up «nunc non. Although PunchWebGroups (hgpf/parakeet erzlanm) pmvideslessstorage space, its service indudes avery sophisticated online document-managementsystem.Whenyou down-

... WOW~

load a document fiom the online fokler,

Punch "locks" it. This lets other team members knowyou are currently editing the document. When you upload a newversion, you can chooseto have Punchsenda note to each of the members of the group to let them knew that the file has been updateL Punch lets the site administrator decide who can edit and whohasread-only permission. Onlineservicesdo have some drawbacks. The experience of intera«ting with a browser,

cofiective contribution of many minds also mahrs it better.

Most cofiaborations focusoncommunication, to hdp team members understand their

role and make aneffective contribution. The most useful cofiaborations are thosethat can be created and managed by the team members themsdves.This story focusesprimarily on tools and servi«es that are available to individual end-users and don't require the kinds of complex server configurations typically performed by corporate IT departments—making them ideal for the home

"a 2 P"v»

where the screen must be refiesh each time a

selection ismadeor an action perfonneL can slow productivity to acrawl. Updating online calendarsand entering information in online addressbooks areparticularly onerous tasks,

oS«e environment. Although Lotus Notes may be a great collaborative tool, you need professional hdp to get started and to perform routine tasks

no matter how fast the computer or the «onn ection.

like adding users and setting up projects.

Bzntrznngew zosgm

When I want to work with friends and col-

Although it's still in preview mode, Groove

leagues, either for business or pleasure, the

Networks (hzp/Aurrsgreeveaetweths.con/) i s already a very useful tooL This is the latest

tools that I prefer to use are those we can

pmje«t &om Ray Ozzie, the genius behind Lotus Notes. The Groove dicot is an application that runs on the desktop. instead of on the Web. This makes it more powerful, and as

handle on our own. In computer tenne, this kind of sharing is

usuafiy cagel peer-to-peer (P2P). Although Napster hasgiven P2P a bad name, there are many useful P2P tools that enable individuals to share information and ideas, to work on

problems, find solutions, and sometimes

',.I

a result, it is much more responsivethan the

online tools. Within Groove, you can create shared

have a little fun.

spaces for as many business and personal

When cnn mnmangy

discussion areas, Ses, images, an outliner, a calendar,a «ontact manager, and many

projectsas you need. Spaces can contain

One of the major challenges of working together is synchronization. Meetings,phone calls, and instant massaging are forms of synchronous «ommunication —where the participants «onununi«ate with each other in real time. Voice-mail, email and online discussion forums are asynchronous. and each person participates when it's convenient to do so. Although asynchronous communication can be dfective, it requires that each team member perform certain tasks, like checking a Web site or responding to email in order to make a contribution. Synchronization is also important when documents are one of the team's tasks or

rative spaces that do have document sign-in

and sign-out proceduresandtheversion control required to enable rofibacks to previous vetslolls.

haveanowner.Even ifthatownership changes regularly. this is parti«u)ar(y important in a shared online space where two or more team

membersmay besimultaneously working on the same document. Without an ownership

rule, or astrategy that passesownership fiom one to the other, changes made by the first member are lost when the second saves. In the absence of formal version control

software, these rules wifi likely have to be ezpficit, agreed-upon pmcedures for most teams. There aresomesophisticated cofiabo-

closeL Anyone can self-subscribe to an open

group. The moderator regulatesmembership in a restricted group. Iu a dosed group, tbe

OnBnn cnfi nbosnghm The era of fee serviceson theWeb is qui«k)y coming to an end. HotOS«e, an excellent shared workspace —and a PC Magazine Editor's choice last September —turned oif its servers shortly before Christmas. While, the bust of the dotcom boom does not mean the

end of ail fee online services, the dosing of the likes of HotOfiice reminds us to be careful about the expectations we have of these

deli verables.In orderto manage acogaborative document-creation process, each must

the site toseewhat's happening. Yahoo groups can be open, restricted, or

There aremany worthwhile online services. They range fmm the simple ones that o(yer

moderator must inviteme mbers. Messagesto the group can be unmoderated with afi messages being automatically sent to afi members; moderated; or sent as newsletters created by the group moderator. Group members can select to view messages on the group page or have messagessent to their email account. either as they arrive or as a daily summary.

Visto's service has a lesscomplex feature set,but it has other capabilities including file and bookmark storage. There are many more similar services.

Bo«mnange Working together nearly always involves some sharing of document files, which is nearly always a problem. Sometimes it's an uncooperative email gateway, but just as email service. At these sites, your teun gets an often attachmentsdon't work properly. As a email address (like mytesmgyshoogrevpscem) result ,many teams use ongne storage Web and an onlinespaceto read messages,sharea sit es. like Pre«Drive (hxp//auw)resdri recam), Xdrive (happ/wswzdavemm), and i-drive few do«ament«, and post calendars. Membership is by invitation, and access is (hzpf/iessvidma«em)to transfer files. BachpmPassword ~ Teu n members log mto vides at least 50 MB of fee online space to

one or more useful features to complex

rentabl espacesdesigned foronlinecofi aboration. Simplesitesare still free, and likeYahoo's dubs(hap//groups.ythoo.<om/) or Visto's groups (hzpf/auwv'ale.cem),they are erteruions of sn

BO apntzoel 1HEGntputntpapzzaczOITI0N asawanadsasqwnsmm

more tools including games like chess and ti«-tac-t oe. You can invite others to join the spacesyou

create. and you can join the shared spaces othershave created. As s result, each user's Groove space will be unique —a reflection of their cunent interests and projects. Online team members can work together, sharing the common workspace. When one member adds a file, a link or a comment, it quickly appears in the Groove space of the other team members. Although it's a peer-to-peer application, Groove'sservers coUect new data for your

groups while you are oifiine. When you return, your shared spaces are automatically updated with the new messages. documents, and other data that was added after you left.

When the preview isover. Groove saysit will charge userslor a more robust professional version, while continuing to maintain a fee s«M«e.

lnpgnngsnnsanglng Although usually seen in the context of

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vwwtoeodacomputesmm THE COMPU TERIMP ER BC EDmON APRIL200i 3 4

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Return of the network effect As the two-computer homeoNce becomesincreasingly common, sharing printers, Inter netaccess,and otherperipheraldevicesmovesfrom "niceto have"to "need to have" 0y Sean Carruthers ne thing that can add to your productivity in the home office is a wellconfigured network. People who work at home might have more than one personal computer scanered around one or two rooms,and a few pieces of removable media

(floppy disks, CD-RWs, or Zip cartridges) to get data back and forth between computers. This time-honowed networking method, sneakernet, is an acceptable low-cost solution if you' ve got just a few pieces of data to shut-

tle around. With the penetration of broadband Internet into the home (and thus the home office), the limitations of a sneakernet become apparentit's not possible to surf the Web via floppy. Stmnger stuff is required to get data quickly to ag of the machines on your network One of the solutions is a new category of

networking hardware: broadband-sharing devices.These boxes sitbetween your broadband connection and your PCs and a«t ns a single connection point to the outside world,

whichisaverynicefeatureifyourbroadband pmvidercharges per IP address.When a sharing device is plugged into your broadband connection, it is the only thing your provider sees.Evenbetter, thesedevices act as fully configurable hardware firewalls, allow-

ing you to share data between your PCs on your LAN while blocking out the hackers. What more do you need to be productive? The February 2001 issue of The Computer

Paper contained a mundup of networking hardwarefor thehomeand small office, including broadband-sharing devices. (The roundup

gant, with a compact black metal case, and all of the ports laid out in a neat fashion. That would be irrelevant if it didn't work the way it

which is a single-port device, for a suggested

should, and it does—it hasall of the features you'd expect in a broadband-sharing box.

after ,ata suggested retailpriceof$335.

To set up the device, you turn it on and plug a PC into it via Ethernet, and if the PC is set up to automatically obtain an address via

tb-ttnk Cable/0SL Intesnet Oatearay 01-704

price of $17SL If you would prefer a sevenport switch instead, the IP0008 is what you're

From: D-LinkSystems

can also be found onlineat hbpy/mnamnadacam. piries,cam.) This month, we had the chance to look at some products that we did not receive in time for the February roundup.

DHCP, the Gnet gateway will assign one.

hbp://uww.dlink.ca

Once the PC has an address,you connect to the IP0006 via Web browser and fiom there

Suggestedraisil price:5325 Fear-part10/100MbpssnndL

you «anset up your special settings, including username and password for PPPoE connec-

• Support for both cableandDSLcannecbans.

Onat Intentet Otntraary IP0006 From:Cenlek/CVCCanada hbp//warn.gvc.ra Suggestedretail pnce: 5239 • Fear.perl 10/100 Mbps smlch. • Support for both cabland e DSLconnections. • DHCP server built-in. Auto-assignsIPaddresses ta apla 253 connecteddevices. • PPPaE snd Virtual Private Networking (PPTPand IPSec) sappari. • Serial port far shared modemor ISDNcannecbans. • Parallel part for sharing a pnnter among connected devices. • Five-year warranty.

• TwaEthernet cablesindadsd. You probably know GVC because of its ana-

logue modems. Gnat is the name of GVC's networking family. As broadband-sharing devicesgo, Gnat's IP0006 is one the mostele-

tions, firewall settings, and dynamic routing. Setup was exceptionaUy easy, and after rebooting the device, we had our test bench up and running and sharing a DSL connection. During our tmting period, connection was made with the DSL provider almost instantly, and the connection held firm. One of the nicest aspects of the IP0006 is that despite all of the features of the device, it

Supports both PPPaEsnd Virtual Pmrste Nebvadring (PPTPand IPSer)

is considerably lessexpensive (by at least $80)

If you already have a switch or hub, and just need the sharing component (DHCP

• Serial mnnedian for shared modem or ISDN cannecbaru. • DHCPserver sapparls ap ta 253mnneded devices. TwaEgumet cablesindndal. • Lifelime warranty. D-Link is one of the biggest names in the net-

assignments and firewall, as well as the parallel and serial ports). Gnet also has the IPOOD7,

workingbusiness,so ofcourseyou'd expectit Continued onpage32

than the other four-port Internet-sharing

hubswe've seen. Considering theperfonnance and design of the device, we have to admit that the price was a very pleasant surprise.

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wuwxcrudscomput excom IHE COMPUTER PAPER OC EDITION APRIL2001 21

< HOM E W O R K w

Home work safely Advice on avoiding physical problemswhile working in your homeoffice placed so you can use them without

RY Ross IRtscftonsld

stretching or reaching. Any other items you

rgon om ics,

in simplest terms, is the study of tbe relationship between the worker and the workplace. It is the sci-

use frequendy —pens, pads, telephones, etc.— should also be within easy reach. Conversely, items you seldom use should

ence of fitting the workplace to the worker and it has become a specialized 6eld. People

be placed some distance away or off the desk surface so they don't interfere with

who work with computers are exposed to many situations that can potentially lead to

yow new ergonomic ideal for frequently used items. Sourcedocuments should be placed in a

injury if the workplace is not fully understood and set up in accordance with the way we humans are shaped and the way we move. And we have to be particularly sensitive to

documentholder.When using a document holder, set it up so iYs at the same height and viewing distance as your monitor. You should only have to move your head slightly when you looking &om document to scrmm. Also, try to purchase a holder that can

these issues in a home of6ce environment because there is no one looking after us there but ourselves. There is no union or shop steward or office manager or medical health officer or com m i ttee or Wor k ers' Compensation Board rulings or anything else

accommodate books and other larger items if you frequently have to refer to such things. Place the telephone so you can maintain a comfortable,upright head posture when using it. If you use the phone a lot, or while entering information on your keyboard,

to stop us from hurting ourselves. But, fortunately, there are proftwsions who care enough about us to have conducted research into th e m ultifarious kinds of fatigue, stress, aches, pains, and repetitive-

consider using a headset. Set up your workstation so you have

enough space to move your legs.

strain injuries we might infiict on ourselves and they have issued a variety of tips and guidelines to help us. The B.C. Workers' Compensation Board, for example.has pubhshed a handy booklet

• •

Lighting has an underestimated effect on yow comfort level, but it is easy to properly adjust: The level of light should make it easy to see

called Ho w ia Mak e yo ur C o mputer WarkstaruurFir Yau, which indudes lots of tips

to help you set up your home office safely without the purchase of numerous or expensive ginnos. Also, Compaq Computers has been publishing its own Safety and Comfort Guidesince 1994-a &ee 30-page booklet (part ¹1841404)01) that has received much attention for its objective (Le., it doesn't neces-

sarily push Compaq products) and dfective tips on avoiding aff different types of computer-relatml injuries. The booklet, which is now available online in its entirety (hzpf/wrw6.mmpsqmm/tom!outside/), breaks down the tips and techniques into eight speci6c meat and is augmented with summaries and check lists to

help you get set up properly. Blended &om theseand other sources, here is a quick and easy guide and lists of tips to help you set up your workstation in the safest possible manner.

the screen without squinting or straining.

zontal —at about a 90-degree angle at the elbow —with shoulders and upper arms relaxed. In fact, it is good to remember "the 90 defpee rule" —virtually every part of your body that's bent when you' re sitting at your workstation wiB be happiest and safest when the joints are at a 90 degrees. • Ensure your wrists are in a straight position when using your keyboard or input

device. • Adjust your display so your head is upright —not tilted up or down — when you are looking at the screen. • Your lower back should be supported by the curved part of the chair's backrest. If yow chair doesn't offer this type of support, you should definitely shop for one

Possfsttzs ffts 00 tfsgsas prfndpfa

that does. • Again seating related; your thighs should be resting horizontally within a 90- to 110-

Many experts acknowledge that most people develop bad posture habits over timeinduding sitting posture, wrist and hand aliyunent, and chair-to-desk positioning-

• If you feel pressure fromthe seat onto the backof your thighs or knees, more adjustment to your chair or posture is required.

affofwhich can behardto change.Theywarn

M akesure yourfeetare fully supported on

that once you decide to heed the importance

the floor or a footrest.

of ergonomic considerations, you will hkely have a difficuh time adhering to recommendations and adjusting to equipment as your body has to unlearn bad habits while adapting to the good: • There will definitely be a period of transition during which you' ll find working on

degree angle at the hips.

Chair This is the part of your equipment that you are going to have the most actual physical contact with, so you'd better choose one that

you can become best buddies with. There are

hasa non-slip surface and supportsboth &et when your heels are 12 cm (about 5 in.) apart. The angle should also be adjustable but very stable (rtmd: not wobbly), • Good chairs will have a backrestthat can

be raised and lowered and adjusted for angle. Armrests are good, though not absolutely necess ary.If your chair does have them, you must be able to adjust them so arms can be in a comfortable typing position (see arm and wrist positions under "Posture," above). It is also best if your chair's seat has a round front edge and can be tilted to maximum comfort level.

• Though wegenerally consider leather the ultimate symbol of luxury and comfort, a breathable fabric is actually a better upholstery choice.

The vvosftststtfnn This is where a lot of little things that don' t cost much can make a big difference. Most of these tips will help you achieve the desired

posture (as outlined above): The top of your monitor's screen ought to be at eye level, Once that is adjusted, you can use the monitor's tilting baseto set it at the most comfortable viewing angle. • Studies have shown that optimal distance between your eyes and the screen should

your computer frustrating because yow relationship to the chair, desk, monitor, mouse, and keyboard are altered. But, they

a number of issues to take into account when using or choosing a chair, but many are addressed by using one that offers lots of adjustment options. There is little mystery to

suggest you persist as it is usually only a

whygood qualityofficechairsdemand acon-

a viewing distance of 50 cm (20 in.) — or about ann's length — comfortable. • Try to place the monitor so that it is direct-

matterof weeks before you become comfortable with the new relationships and

siderable cash outlay: It is best to have a chair you can adjust while you' re seated in it. Use the height adjustment of your chair to achieve a straight wrist position. • Foot-rest users should make sure this item

ly in front of you. Set the angle of the keyboard to allow you to work with your wrists straight. Yow mouse,keyboard and anyotherinput device sshould ag beon thesame leveland close to one another. They should also be

begin working with notably less fatigue and a greatly reduced risk ofinjury. When using your keyboard or input device, make sure your forearms are hori-

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be 33-70 cm (13-28 in.). Most people find

A good guide to determining whether your lighting level is appropriate isthat it will be bright enough to read any hard copy easily while you are working in front of your computer. • Your display should be free of regect«d glare. Set the brightness and contrast controls on

your display to comfortable levels (a nobrainer, yes, but many cranially challenged computerists never even think of it!). • Though less easy to control, walls, Boors,

and work surfaces are best if they are a matte (dug) finish so they reflect less light, and &ee of distracting images or lights. • Lamps on your writing surface should be to your left if you are right-handed (or to your right if you are left-handed). This avoids shadows on your documents aswell asrefi ected glare. If seated by a window, you should orient your workstation so it is at a 90-degree angle to the incoming light. Pacing a window direcdy makes it difficult to see your monitor, and sitting with your back to it means light will reflect off the monitor, which also causes eye strain.

Orlsnlxn your ssnsgteestfftto Take regular breaks away fmm the computer throughout the day.

• Vary your work activities regularly so you change your posture and use other muscles. Put your printer. for example, at a distancefrom your desk so you are occasionally forced to get up and walk to another

part of the room. • Pace your work activities so that there is some variety. • Stretch and move your muscles regularly.

Thereare a number of booklets, cards, guides and on-line sources for stretches and exercises you can do at your desk Cl

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all yasquestionsand answers,areexchangerL It's firster than sending email. and does not require the time and conversational pleasantries usually involved in face-to-face or tdephone conversations. Although they require sound cards and headsets, voice capabilities have also born incorporated in IM program. both in the form of computer-to-computer andcomputer-to-telephone connections. The computerto-computer conversations are typicaBy&ee, and although computer-to-phone conversations havebeen fiee in the past, they are slowly transitioning to fee-for-service models. IM applicationsare also useful for transfer-

Continuedfrom page 20 (hxp//wwwicqmm), AOL Instant Messenger (hxp//wwwanl.mm/sim), and MSN Messenger Service (htrpJ/messenger.msn.m) can also be used effectively in a businesscontext. These synchronous services enable several members of a workgroup to be in instant contact —the dectronic equivalent of a quick verbal exchange by two employees at adjacent dodo. Obviously it shouldn't replace all contact, but I' ve seen IM used effectively with teamsspreadaround an office or across the continent.

It is mosteffective when short messages,usu-

ring files,another way to avoid amail gateway that doesn't like hrge attachments. If you are selecting an IM application for an work environment, for the moment, MSN Messenger has aslightly more professional, lessduttered lookthatbusinessusersmay prefer.

Vhlnocoafntundng There are literally hundreds of companies who believe videoconferencing will be the next big thing. Suppliers, ranging from vendors of high-end proprietary systemsto those offering Webcamsthat cost lessthan 0100, are convinced that this year, or next, will be the

year of vldmrconferencing.

I'm not. h it the complexity involved in configudng and setting up a Webcam?The postage-stamp shed images and the poor quality? Or the fact that most of usjust don' t like the way welook on camera?Maybe it's a corporate firewall? Whatever is stopping you (and me) fmm using a Webcam escept for the occasional novelty demonstration should not stop you fmm using Microsoft's ¹tMeeting, far and away the bnn tool for synchronous distance collaboration between two or more group members. Somehow, possibly because it' s I'iee, possibly because its first amibute is videoconferendng, users have never given this product the attention it deserves.

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Yes, it doesvideo and audio conferencing, but its other capabilities aremore useful and much more impressive. NetMeeting can allow several ponple to work on a document at the sametime. while they are at their own computers. Everyoneseesexactly what the personwho is curnmtly in control is doing, in real time. Each Ne?Meeting participant can take full control of the shared application, modifying text in Word, nmning fiiters in Photoshop,or selecting transitions in VideoWave. And while everyone can work on the document, worksheet, or image, only one person needs

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being shared. It's agreat wayto run an online meeting. In my experience, while you' re

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using NetMeedng, it's best to use the phone

for a live voiceconnection with your collaborators.

ghahnnad naalgaamtlln The finalaspect of teamwork is taskmanagement and project reporting. These project management tasksare key to mmting deadlines andmaking swe team membersunderstand the dependenciesbetween their deliv-

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plansareone ofthe requirement ofprojecrs in a corporate environment, and small groupsand personalprojectsmay preferto overlook theseformalities. Outlook, but unfortunately not Outlook Express,can be used to assign tasksand can also be used by team members to report on the status of their tasks. A desktop tool like Microsoft Project or an online service like onProject(lnp//wwwnnprnjea<nm)mayprovide enough capabilities to keep one team member busy with managing a project'sadministrative tasks. MediaLot's free online project service

(happ/www .medulntmm) is simple to use, and indudes the basic features. The project man-

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tasksare ddegatml,emailme ssages are sent to the person assigned. If the task is a dependent one, the message is not sent until the dependent task is complete.

Team membershaveapagewheretheycan check in and report on their tasks.The managercan generate reports by project,team member, and overdue tasks. The site also indudes 50 MB of storage for the team's completed deliverables. Although we'd all prefer that these tools remain accessible at no cost, now that the

Internet's free model is falling fium favour, I'm ready to paya reasonablefeefora useful service. Luckily that's only required for a few of the servicesyou'll need for your next collaborative project.0 Mmnen a sfredsncewriter. Herespondsin email sent in

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Multifunction device lives up to its name Ina productcategory thathashad an inauspidousstart,Brothergetsitrightwith MFC 9600 know peoplewho have padml up devices if the setup and use was too time consuming or

spend a lot of time doing online research, so

ments into a variety of dilferent ap plications. As an example, I recently worlmd on a

difg calx) Olf the bat, I was very impressedby all of

mostly used the MFC 9600 to print a mix of

paper that requirml information from several

devices had a bad reputation. The Erst

text and imagesin the form of articlm, white

print sources. Normally, I would have had to

models I used did many things, but none

the features Bmther packed into the MFC

papers, and other mate~ a ave rage, about 40 to 50 a day. My wife, who is a full-time university student, spends a lot of time running off essays,

type in tbe information fmm these documents. Using PaperPort and TextBridge, however, I just scannml in the pages and

printing out artides and monographs and photocopying documents for later reference.

icon on the PaperPoct toolbar. This launched

t wasn't long ago that multifunction

t of them wdL scanning wasoften poor quali-

ty, Snring was pmblematic, and printing... well, let's not even gothere. Sstrqbne00FC 0000 From:0nnhw I lemslinnal Cncpnrslinn (Camch) Ltd Tel:809-3614466. htlpJ/www.bcnthecca Esbmslmlslicerpncu61399 Still, I a lways believed multifunction

9600: colour scanning, printing, faxing, copying, and even video capture. The cornpact device Steasily in the small spaceon my desk that I had leR for a printer. In addition to software drivers, the hardware comm bundled with Visioneer Paperport, TenBridge

OCR, Cord Print and Photo House, and FaxStorm. The process of setting up that software,

however, was less than intuitive. Similar to

businum and home ofSce environments

the Test Lab's experience, I found the automatic installation of software to be rather

wherepurchasing a separate copier,printer, fax, and scanner would not only becost pro-

buggyprocessthat causedmy system to hang a couple of times. It would not automatical-

hibitive, but there would also be the qumtion of where to put aB the hardware.

ly install the PaperPort software required to

Luckily, over the years, multifunction deviceshave impmvml in design and quality,

correctly.This happened even when I checked otf the option for automatically installing PaperPon Srst. Since it did not, I bad to uninstall everything and begin again, this time Boding Paperport on the CD-ROM, installing it first, then 'nstalling the other

device swerea good idea,especiallyforsmaS

overcoming many of the pmblems once associated with this pmduct category. I have my own small home oSlce, so was eager to try one of the latest muldfunctions

from Brother, the MFC 9600. An added incentive wasthat this device wassingled out (along with the Xerox WorkCenter 390) in

get the other drivers and software working

drivers andpmgrarus. Not very friendly. Almi perpleung waswhy support for the USBport

Editor's Choiceaward. So, if it impressedour

wasn't automaticagy installed. I decided to stick with my trusty serial cable connection for my test.

guys in the Test Iab. I wanted to see how well it stood up to actual home ofSce use.

lip und mmnlng

TC)ns November 2000 Test Lab for an

Could it get up and working quickly without a lot of futring around with settings? (I

Rubssmuf Ibn nnbnurh ulfnsg Continued from page 24 to be involved in this new product category. The Dl-704 is also a compact little device with a lot of functionality built in, including

Once set up, the MFC 9600 ran very weB. Both my wife and I tested the unit over the get going, you set up in the usual way: set your PC up to obtain an address automatically via DHCP, and plug it into the DI-704, which will auto-assign an IP address. The Web interScce for conSguration of the product is very easy to

hardware Srewall, dynamic muting, and vir-

use, and offers alot of power for conSguring

tual private networking. The DI-704 will work with your network, a cable modem or DSL connections (including support for PPPoE logins). The serial port on the rear of the box allows you to share a dial-up modem or ISDN connection. Unlike a few other Internet-sharing devices, the D-Link box does not have a parallel port for printer sharing, which is a bit disappointing. That fact aside, the Dl-704 is a very nice produch and very easy to set up and use. To

the device for use with broadband, and for Virtual Private Networking. As with many things, you pay a bit more when you go with the big brand name, and this is the mse here, at least compared to the Guet. When you look at the full range of competitive products, however, the D-Link DI-704 is pretty much in line. Even better, the D-Link product comes with a lifetime warranty. That alone may justii'y the slightly higher cost. C2

period of a week in the home olSce. I tend to

She is also a bit of a shutterbug and enjoyml

Textgridge, which converted tbe scanned images into editable trna that I could incor-

scanning in and printing off the photos she bas taken with a Sim camera has modiTying

porate into my document. Whatever Susaation I mayhavebad with the dumsy interface

in with image editing softwace to see the

was more than made up for with how much

results.On average,she was printing nearly 50 pagesa day. The laser print quality was escegent, and theprintspeed good (themanufacturerrates this model at 12 pages per minute). The

time and work this feature savedme. TextBridge and PaperPort even worked with photos, allowing me to drag a scannml image onto the Photoshop icon, which launched that application. This drag-anddrop functionality works with Excel,

Bathed scanner was msy to use, scanning a variety of documents quickly and without too much fuss. The fax functionality was preay straightforward, with the Multi-Function Unk Pm software walking you thmugh the process of

WordPad, andevenemail programs. Overall, I found the Brother MFC 9600 to be a solid product even with the setup and interface frustrations. If you' re considering a Brother MFC 9600.

sending ahx. (I now regret having the second phone line in my homedisconnected when I decidml to switch to a cable modem for my

keep in mind that your workspaceshould be

Internet. It would have made receiving faxes a

well ventilatmL I found a noticeable smell of

whole lot easier.)

toner in the air after particularly heavy

I only wish that the Visioneer PaperPort and the TextBridge OCR software were as easy and intuitive to use. The PaperPort program bas a rather dumsy-looking interface that requires some hunting to reveal the functions that allow you to import scanned docu-

rounds of printing and scanning — not

enough to mak«you run out of your home oS)ce, but enough to be annoying. It was es peciaBy so for my cat. who barrumphed out

of tbe room with look of disgust.Can't please everyone I suppose.CI

Local 10-digit dialing coming to 604 Those whn bve nr work in the 606 mginn of B.C.'s lower Mainland am encenragsdtn start changing the way they make localtelephone «alla. Instead of dialing seven digits, callem should start indudin9the arne code when making localtelephone csgs,send-

ing faxes,using wirelessphonesoraccessingtheInternet. Startingttay 26, linn(calls ma* within the 604area usingonly seven digit s msy be intenuptsd by a mconbd announcement mnnncgng the caller to addthe area cadethe nmt Sma Thecali will then be connected. However, this an ~ coul d dismpt data calls (fan, modem),

pmmntin gthecxUfrom heingconnected.Peopleam beingenceamgeto prepare Swh equipment — lndadmg speed dlslem, autn-dialem,and pgx systems— ln advance nfthe may 26

deadline.Fortips or moreinformation on 10-digit dialing. 9n to tntpf/wwwasdlhecode cern. —FCPStai

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One computer, two displays Wantto be more productive inyourhome oNce? You mightwantto consideradding a second monitor to yourworkstationto give youthe desktop realestate you need to spread outyourwork While the card isonly about half the spee dof

BY Sean Carnttgbesa f you decide your work requirementsInrge spreadsheets or the need to constantly jump between multiple windows or applications —justify adding a second monitor, you' ll need to make sure your system supports that option with a suitable graphics card. Canada's ATI Technologies recently announced the Radeon VE.

Sgg Radeea Vg 32 MB From ATITechnologies hgp://www.sg,com Snggenedretail price:3143

The intmduction of the Radeon midway through 2000 didn't exactly set the world on Ere,but rather provided a more affordable alternative to t h e exceptionally pricey GeForce2 line of cards &om Nvidia. As with most of the cards at tbe highest end of the spectrum, the target audience is the gaming community. This leaves behind a whole spectrum of users who would like better graphic

the full version of the Radeon (it removes one of the data pipelines and scales back from 128-bit to 64-bit), it has been built up on the monitor-handling side. While many cards have support for multiple monitors, most

For example, if you' re running Photoshop, you can have the images on one monitor and your toolbars on the other. Or, if you' re running a spreadsheet, you can spread it across both monitors to get the big picture all at once without having to scmg back and forth

only have asingle VGA out port, forcing users

across asingle display. An icon in the system

to purchase optional hardware or use a televi-

tray allows you to switch between Eve di8er-

sion (which provides a lower-quality image)

ent desktops, meaning you can run dilferent

as the second monitor. The Radeon VE featues two monitor ports,

software in different virtual desktops, and switch back and forth between them as nec-

one VGAandone DVI (digital videointerface). A DVI-to-VGA adapter is induded in thebox,

essary with just a click on the icon. There is also a hot-key feature, allowing you to set up

so you can run two standard VGA monitors at the same time using a single Radeon VE card. There is also an S-VHS connector, for those who want to use a TV or VCR. You can useone, two, or all three connectors at the same time,

certain keys to run any application with the

though theS-VHS connector is adone of one

GeForce2 MX as a stripped-down version of

its popular card. Now, ATI does the same with the Radeon VE, a low-cost stripped down version of the Radeon pmper.

Calling the Radeon VE "stripped down" is a bit misleading in some ways, however.

installation program will automatically run,

about $1,500 each, compared to about $600

setting up the Radeon VE drivers as well as

for two 17-inch CRTs. The bestaspectof theRadeonVE istheprice.

33 Technology

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than half the speed of a 64 MB Radeon despite

havingonly half the memory and half the data

Despite all of the feature, notably the dual-head

pipdine. Even more surprising was its performance in comparison with our GeForce2 MX card — despite the MX's theoretically higher00 rate (up to 733 megatexe)s per second, as compared to the VE's maximum of

support with DVI, the cardwill sell for amund

550) the VEachievedbetter numbers. If you're

$149. This puts it squarely into competition with both the GeForce2 MX (which doesn't have the same amount of features at this price) and with a sggbtly older entry. the Matma G400/G450 series (which don't achieve the

willing to tweak the MX, you mn certainly achieve better results, but for those who just want to take it out of the box and install it into the system as is, the VE provides ~ ade-

quate performance.Cg

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For those interested in the gaming perform-

canstig expect22-inch CRT monitors to run

Tel: (604)323-9859

30Marh260 sents 4307 3203

ance numbersfor the Radeon VE, it comiwres favourably with the Radeon, achieving better

card,youpop in theinstallation CD-ROM. The

Fax: (604) 323.1157 Toll Free: 1.877-323.919 6 0 C Email: info@3jtechnolog)/.corn 5307 Victoria Drive, Vancouver, BC, V5P 3V6 3

Gra hicscard ATIRsdeon64MBVNO ATIRndeonVE32MB CreagseGeForce2 Ugrs64MB PowerGeoeGeForte2 IN 32MB

extra desktop space on your screen is... well, that running two 17-inch monitors gives you m ore scr een space than you'd have with a 22inch CRT. but at a fraction of the cost—you

www.3JTECHNO,rO

SDBBatgt 2000 neaten These scores were obtained out of the bnx (no speed tweaking) on the following system: a 1.2 GHz Athlon PC with 256 MS DDR SDRAM, running Windows 98, with monitor set to 1,024x768 resolution and 32-bit colour.

desktopspaceonyow desk The good newsis

of the other monitors, if you use all three. To get erythitW working after nstalling the

HydraVision multi-monitor software and the ATI multimedia centre (which features DVD player software and other multimedia applications). HydraVision is the key to your home olgce pmductivity, allowing you to run two monitors on the same PC and spread your applications acrossboth.

performancebut don'tcare so much about Quake kame rates. Nvidia introduced the

click of a single key. The one thing you need to achieve this

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w NEW & NOTABLE + Blsmn gglsuloss announces AlsCsssl 700 Wireless data modem manufacturer, Sierra Wireless (blip://wwwsierrawirelesscom), has

wise, andresponsibleInternetuse.Containedin a 24-page booklet titled Illegal nnd Offensive Content an the Internet, the information is sup-

unveiled its AirCard 700 series of wireless PC

posedto help teachersand parentsprotectchil-

Cards, which it calls the first wireless capable of

drenagainst the dangen forchildren on the Internet. Moreon the federal governmen's strategy can befound athtqr//nwwmnnectgcca/Tbeerwbe/.

tri-band operation in GPRS packet mode or for

GSM dial-up access. This new wies is compatible with netwmiu in —Newsbyfes Emope,North Amems, andAsia, alfaring GSM/GPI5 subscribers nliable, ~ hig h-speed arxnu tu 2RS sullllon now susgWso Nol In Chino BELTING,China— By the end ofJanuary 2001 there maiL data, corporaln applications and the Internet, weremore than 22.5 migion Internet users in according iu Uw rxrmpany. The Sierra Wireless AirCard 700 series will be used with laptops and handheld computers, allowingusersto connectto corporate networks or the Internet wirelessly and without the need

fora mobile phone connection. In GPRS packet mode,an AiKard 700 can be "alwayson," aUowing the user to stay connect• •

•

• •

• • •

China Internet Network Information Center (CNNIC). Of the 22.5 million, 3.64 million Chinese

use leased line connections, and 15.43 miUion am die( upInternet user The balanceuseboth methods of Internet access. The CNNIC study also found:

ed to email as if he or she were in the office, with no need to invoke a dial-up session. GPR S networkswork at speeds of up to 115kbps, dependingon the grade of service offered by

• Beiji ng is home to 23.42 percent of China's

each GSMoperator.

• Total international bandwidth from China is —TCPStaff

Conor&alsloslgss lo lnutsck Blris onBno OTTAWA— Canada's justice minister has promised to introduce new laws thisyearspecifi cagy

.CI21 -'. BCI21

China,according to a semi-annual study by the

targeting pedophiles who use the Internet to contact children.

Web sites, while Gunagdong province hosts 14.24 percent, and Shanghai is the base for 10.61 percent, now 2,799 Mbps. • The majori ty of those surveyed were male

(almost70 percent),aged between 18 and 24 (41 percent), and had abachelor's degree (39 percent). • Justover60 percentofInternetusers access the Net from home, and justunder44 percent

Speakingat a ceremony to launch a new onli ne-safety education program, Anne McLefi an said the proposed legislation would create a

log on atan offi ce; • Avera ge Internet useis13.66 hoursperweek

new offensecalled Internet turi ng and would provide"aU the tools necessary to reach those, chargethose and prosecute those who abuse the

• Only 32 percent had purchased any goods

potential of the Internet. Mctegan said the law would make it mom iilicult

for adugs to communicate with chikben via chat mome,email or Websihn for soeul purposes. McLegan and Industry Minister Brian Tobin refewed to the new legislation during the unveil ing of Canada's strategy to promote safe,

and e-mail is the most popular service; onlinein the past year and just under 9 percenthad bought something atan online auction. But as many as 15 percent never

received goods paid for online. Users surveyed overwhelmingly said that the

biggest problem with Internet access in China is its lack of speed, followed by high prices. —Newsbytes

Collaboration with Microsoft ONce r '

•

• I •

•

n order to enable the collaborative process required to create a document with one or more writers, editor, and/or

•

reviewers, a word pmcessor needs to have

4®cibaeg4ieeS

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labor atortothe next,each adding comments until it returns to the originator.

be able to add comments,modify text,and

senderreceives email aleri s that the documenthasbeen gamed along.Thisfeature is

fuse* additional materiaL Third, editors must be abl e to make changes that can be verifi ed by the writers. Rnaily, an easy routing feature— one which sends the document from one contributor to the next until everyone has seen it— can automate and expedite the cm-

ss olr with a mmrmum purchxw vf $20 (urrrve taxes) • mo rash value Cannot be uwd on sale items Appbcxuletaxesnrx included Linet one mupon pvr penwx per day n Mech Qs

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Each ofthese features was demonshated by Lotus when it released Word Pro in 1996. Although MicrosoR's Oflice suite has nowtriumphedin the market, it has only recently adoptedthe same capabilities. Word2000 seems to be able to save multi-

ple versions in the same file, either upon

able only in Word. AU three do support the routing featum, to send a file from one col-

several capabilities. First, writers must be able to save multiple versions, preferably within one document. Second, reviewers must

ativ e processandtheapprovalpmcess.

WWN.

Both Excel andPowerPoint would also benefi t fi om those features, but they are avail-

requestor automaticaUy when a document is saved. In my experience, this capability is frustratingly unreliable.

Although Word's revision tracking featums have been modified several times, it still suffersfrom anoverlycomplexprocessthatmost user scan'tcomprehend.Each revieweroreditorcanadd,deleteormodifyadocument.The authorcan review the changes,and either acceptor mject them, on an individual or global basis.

AU of the changes are tracked, and the

also unreliable, apparently because of its reliance on certain extended mail server capa-

bilities. Word, Excel, and PowerPoint support an interesting Web discussions feature. In order to use it,the documents must be stomd on a serverthat has been configured with the Offi ce Server Extensions, a task that wiU

require IT supporh One of the new features of Oflice XP, due laterthisyear,isthe ShamPoint team senri ce,

which promises to simplify the sharing of information between applications and the Web. This service can be hosted on any PC,

and provides read/write/edit services as well as a discussion sewer for collaboration.

Document revision will also be enhancedin Office XP, making it simpler to collect and evaluate the comments made by reviewers.

Althoughthose comments and changes now appear inline, in XP they will appear to the right of the Wordwindow, with a clear indicationofwho did what. —Hoarsen Ne/fkmn

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wwwcsnadammputes.com THECOMPUTERPAPER K EDmON APRIL 2001 EP

5IIIulsrPAPER

Hands On L ab T es t • H a r d w a r e

E v a l u a t ion s • S o f t w a r e 5 C D - R O M

Tax time

Re views

IBM TransNote

adds real notepad to portable PC

Tt :I"sannuallookattax softwaresees an industry in transition from traditional box-on-a-shelf retail to a new bytes-on-a-site model

Sr SaveCaappeae BM Canada recently sent a very interesting new product to the Test Lab for pre-

SY RodLamlrand

liminary evaluation, the TransNote

"portfolio" notebookcomputer. his artide started out as a survey of tax-preparation software and services in Canada. However, it grew until it wasn't just about the best way to do taxes, it

was also alesson in the way businesseswage battle. It is a classicexample of how unforeseen developments redraw battle lines and test the abiTity of companies to adapt.

It is alsoan interestingstory of the continuing war between the traditional box-on-ashelf retail model and the newer bytes-on-asite model. Few areasofthesoftwaremarketareabetter study than the rapidly evolving tax-

ISN ~ that pipe. Even today, no company offers a downloadable product that can come close to its CD-ROM-based program. As well, until

site. Companies build the ability to create

recently, there was no such thing as Netfile. Efigng by a certified tax specialist wasavailable but it added cost and other technical challengesto the process.

requires that companies wanting to indicate Netfile functionality must be certified. The process for certi6cation is outlined on the

Still it was obvious that the Net would be the channd of the future and that tax-prep software was perfect for it. AB but one of the foie

Yes, there is substantial saving when taxpayers enter their own data. There is also

such a 6le into their tax-prep programs. To ensure consistency, our tax agency

CCRA Webpage (http//wwwnetiiielets).

companiesbelow offer a download version of

considerable savingsin storage space,paper, and postage.So.lastyearthe CCRA offered

preparation market: from ugly to graphical, to downloadable, and now a metamorphosis to online services. Tax-preparationsoftware ischanghrg from

their product. However, it is now dear that the future isn't download, it's online service.

its Netfi)e pilot program to almost four million Canadians.

Onane Iax eerelcee

a commodity to aserviceand the companies service providers (Asps). AB this has hap-

Rather than buying a CD-ROM or downloading a 6le containing the tax forms, it is now possible to complete your return over

pened in a few short years and not without

the Web.Web applications havenow reached

difficulty. Aswell, this year's hugeexpansion

a suflicient level of maturity to make online tax form completion possible. Two other factors bring it ag together. First, security. When you register to begbt an online return the first thing that happens is the site tests your browser to see if it supports 128-bit encryption. If not, you must

problems and such great savings that CCRA has vastly expanded the program. This year 21 million taxpayers will 6nd a Netfile Access Code on their T4 form. Assuming the same 10 percent response rate as in the trial, that will translate to

involved from manufacturers to application

of Net6le will greatly test Canadian online tax services. Substantial effort has been put into

preparing thesesites and many people in the industry expect this to be the breakout year. We will see. One thing is certain, however, the war for the tax-preparation market will continue on ag fronts: boxed software, downloaded soR-

ware, and online services. How happy you are with yow experienceswill determine the conquerors and the vanquished.

The oaene aunso As the Internet evolved, every tax-preparation software company saw the possibilities.

No box, no CD-ROM, no manual, no shipping, no middle man, heck. no retail channel —just direct delivery of the product to

consumer and aa of the proSt to the developer. It didn't pan out quite that way, however.

Ten percent accepted. There were so few

upgradeyour browser. If it does,then aa data sent you enter from that moment is encrypted until you leave the site. Another security aspect of the sites is that they make itclear thatifyou lose your password they cannot retrieve it. Not even their network people can get at your data. These sites are taking great care to make surethat there isn't a serurity scandaL Clearly, a public(wed leak of someone's tax return data would seriously wound a compa-

ny —likely fatally. The second factor, which really makes online services appealing, is the development and growth of Netfile.

The main trouble was bandwidth. but there were others. Consumer expectations now induded multimedia video and other fancy features that just couldn't get down

I s

l tan eflato

From: IBM http//www.ilim.cs Price:54300

Reuae The Netfile concept is simple: Canada

Customs and Revenue Agency (CCRA) has defined a format for uploading 6les to its

more than two million Canadians using the service. That's a lot of traffic and suggests the federal government is confident about the system. Efile, the electronic service for tax professionals, will continue this year but long range plans indicate the service will be merged into Netfi)e when the latter can offer the full functionality needed by professionals.

Telefile (a telephone-based method of BIing) is also mntinuing this year for individuals with simple tax situations.

lho ronne Just when it looked like the war was won, a new front has opened on the Internet and conflict is breaking out. The days of buying a paper box with a CD-ROM inside are on the wane. The futureoftax prep is online and software companies know it, but we're not there yet. Dialup Internet access makes online services awkward and annoying. The immaturity of these services means some interfaces are

confusing.

The device appears to be anaverageblack soft-cover folding clipboard when closed.

Opening the folder reveals a Thinkpad

touchscreendisplayandkeyboardon theleft and a ThinkScribe notepad and pen holder on the right. The keyboard has aa the necessary keys but no extraneous Windows keys. A traditional ThinkPad pointstick sits in the middle, and three mouse buttons reside at the bottom centre.Above the keyboard, the 10.4inch touchscreen lays flat when the folder is closedand can be positioned in one for f ive slots for different viewing angles when open. The coolest thing about the ThinkPad TransNote is that it accepts written notes. Write it down, either on the ThinkScribe

notepad, or directly on the touchscreen, and use it. This technology offers many possibilities. For example, a user making a presentation could connect the ThinkScribe to a projector. Anything drawn on either the screen or the notepad would be projected to the audience.

Thinkrad and ThinkScribe sidesare powered independently. If battery power is low, the user can take notes on the ~ e while the Thinkpad is turned off. Later, those notes wifi appear on the ThinkPad screen, to

be manipulated by the user. As long as the ThinkScribe side is pow-

Continued owpage 42

Continued onpage40

F I

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B l I a A C OS i 8 I I O

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www«snadtccmnuletrom THE coMPUTER PAPER K EDITIQN APRIL 2001 39

< HANDS ON u

IGM llensuato adds poal notopad

ballpoint pen for writing on paper, and a red-

Continuedfrom page 38 ered, handwritten notes and diagrams can be saved, collected, archived, and traded with

tipped plastic pointer for writing on the TransNote screen. The stylus cap, which fits

friends and colleagues via emaiL Now the phrase "Do you seewhat I mean?" can be fol-

can be used on the TransNote screen. Opening and manipulating Windows programs was frustrating when I first tried using

lowedby an accompanying diagram. While leaving the ThinkPad side on during takeoff and landing definitely contravenes established airline safety procedure, IBM

wasn't able to tdl us if leaving only the ThinkScribe side on would pose the same safety hazard.

The accompanying stylus ispowered by a single AAAA battery, and has two ends: a

over the ball-point end, is also red-tipped and

the pointer pen. I played with the pointing devices calibration (in Control Panels) until it worked to my liking. However, the pen offers no means of right-dicking an object that I could find. IBM Ink Manager Pro is the software that deciphers handwriting to the screen. Along with Windows 2000 (including Internet

Explorer and Outlook Express), IBM has bundled Lotus SmartSuite, PC D octor, Shockwave, Acrobat Reader,and Post-it Software Notes Lite with the TransNote. By reading and foUowing tbe Getting

and a Type Il Compact Plash port.

Started Guide, users can quickly become

edges.

familiar with aligning written and screen pages and learn how to take advantage of what is a very useful device. The TransNote is powered by a Pentium III

The TransNote connects to AC via a 3 m (9.8 ft.) power cable, with the transformer 1 m (3.28 ft.) from the outlet. Time constraints prevented full testing of the battery life. However, TransNote avoids battery life problems of other notebooks because each side is independently powered. Users can always switch to notemaking with the ink pen if power is low. We noticed the first warning

CPU and has 64 MB of RAM (CPU speed and maximum RAM specswere not available at press time). External interfaces include a single PC Card slot, external monitor and external drive connectivity, two USB ports,

Weighing a manageable 2. 5kg (5.5 lb.), the TransNote m e asures 2 8 z32x3.5 cm (l lx12.5xla i n.) closed, and opens flat to 32x58 cm (12x22.5 in.) at the outermost

beep when battery level fefi to 12 percent. Without an external drive we weren't able

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announcedthe addition of a radio frequency (Rf) model to its precision mouse family. Dyoapoint says the RF Mouseprovides improved input accuracy while eliminating the tangle of wires that accompany use of traditional carded computer mice. The 27 NHz RF signal relays mouse clicks, movements,aad wheel scrolls up to 1.5 m from the included receiver, which connects to a PS/2port.8oth the mouse and its software are fully Windows-compatible, according to a

company pressrelease. Dynapointalso notesthatthe device's low power requirement — less than 4 mA — conserves power for other computer peripherals. —TCPStoff

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Dyeapatnt Iebeducaa eaw RF mouse Computer p e ripheral m anufacturer, Dynapoiat, (hnp//wwwdyuopoiut.uet) has

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our crack online editor, Jeff Evans —also a left-hander — the IBM folks ran across this requirement rather early on in the product's development. They decided against trying to make an ambidextrous, user-convertible TransNote, opting instead to supply a lefthanded version as a separate item. ) — CauodaComputei.com

II29 I 1$9 I 199

BlushCD Bolas./VCORB ...........4LOO Blouli CD 80/ l Sown..............niLOO

loateoh Irethle ClouoeCOB.....,....448

AoyanNX84?Fg i8108 /AXS8 18188,....41OS/NO asw CCV4)IC Vta pCPO A hvx ...........................4148 nasaCuysx.D Dual Bosket 470 Vta....................4848 BossCVBLSClulsn ...........................................4188

Looks rather unusable for a left-handed writer." Good news, Mr. Fielder. According to

30.065 (7200rpm)H 48X UDMA EIDECD-ROM BVldla aanmzNN OS ASPVMR Csnl SoundBlaslar Llval Valua 56K Int. Modem OR10/INNIC

10.NB UDMA/88 Hard Drlva 44X UDMAEIOE CD-ROM SSK Int. ModemOR 10/1 00 NIC AGPSVGAVldso

noyeaaxss 4XAupVIAApens+.......................4188

(Note: Robert Fielder read this review online and wrote "What about us southpaws?

Nn— Very nice site here.8E?.com has a put up a history-of-food section ceiled From Fish Fryto Stir Fty: The Afri can American Eating Experience. The site section details the history African American cuisine in the 20th Centuty. Accordingto the site:"Black cooks have long put their mark oa American food. Where wouldwe be without the okra in New Orleans' gumbo, the spicy peppers that season Missouri snd Texas barbecue and the rice dishesof South Caroline-fame-Hoppin'John, ditt y ri ce, and red beans and rice to name a few'." Thesite hasa broadband feature providing detail s about different food eras in the 20th Century. It also contains sections with historical information, photos aad recipes.

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Duron 700/$00 $5$ 9 /619 Athlon 750/$50 $63 9/679 900/950/IG $71 9/749/789

Teh(604)244-0793 Tech:(604)244-0793 Var:(604)244-9762 IVeb : www.addaxbc,ca uoa4aj10am -6pm Financing & Leasing

Cpn i p l l tep $516r

ECS MB73OM w/266MHz FSB/ATA66 3D 4xAGP Video upto 32M on Board 20G Hard drive 12 8 M PC!33 RAM 52X CD-ROM l .44 Floppy drive 3D PCI Soun d lO/ !OOmb LAN Scm ll Mous e Win9 8 Ke)board ATX Tower Case l 4OW Speakers

Prices are subject to change without notice! System are Internet Ready with I mootb FREE access,3 years labor & 13 ear parts warranty!

P3-HomeTheuter E//-Home Theater Super Deal Dream MacItipte PremiumSystem CLWorkstation 733/766 $ 7 69/799 Pentium I I I 667 $ 1159 Pentium III 667 $ 1549 Pentium4-1.3G $2289 P eatiumlll 667 59 7 9 P entjumIB 667 $ 0 29 PIII700/750 $1019/1039 Pill 700/750 $069/889 PIII800/066 $1069/1099 Pill 800/866 $919/949 Pll I 933/I G $1149/1199 Pill 933/IG $999/1059 CL 733/766 $ 9 29/959Masonic 734LMR MB Acer Aopen MX34 w/4xAGP !28MB PC-!33 SDRAM 128MB PC-l33 SDRAM !0.2G UDMA Hard Drive 20.4C UDMA Hard Drive l.44MB Floppy Drive l.44MB Floppy Drive Iuva TNT2 upto 32M Video Rive TNT2 32M Video card 3D Sound Integrated Creative 52x CD-ROM Creative 52x CD-ROM AC97 3D Sound integrated Winpg Keyboard Win98 Enhanced Keyboard 2B 520 DPI Mouse & Pad Logitech Wheel Mouse&pad 18"ATX Tower Case l 8"ATX Tower Case 56k VBO Fax Modem 56k V.OO Fax Modem !O/!OOMb LAN Card !4OW Amplified Speakers l 40w Amplifled Speakers 17".26dp (600x!200 Monitor 15" Envision Monitor

AMD nuron CPLO

750/800 $101 9/1039 PIII 700/750 $1199/1219 AMD Atblon750 $ 1059 Pill 700/7$0 $1589/1609 PIII 800/866 $1 249/1279

850/900

PIII 933/I G $1329/1399 950/I.OG CL 733/766 $ 1109/1139 1.1/1.2G

Asus CUV4X-C ivlB 4x AGP (28MB PC-133 SDRAM 30.7C UDMA!OO Hard Drive !.44MB Floppy Drive Rive TNT2 32M Video Card Acer /foshiba12X DVD ROM SoundBlaster Live sound card

$ 109 9 /1139 PIII

$12 59/1299Asus CUSL2-C MB. w/ATA!OO !28MB SOOMHZ RAMBUS

Gigabyte 7ZX KT!33 Chip !28 MB PC-!33 SDRAM 30.7G UDMAIOO hard drive l.44MB Floppy Drive Rive TNT2 32M Video Card Acer/Toshiba )2x DVD ROM Soundnlaster PCI l28 Sound inte rnet Keyboard w/wristpad )Vinpg Keyboard Logitech Wheel Mouse & Pad Logitech Wheel mouse &pad 18" ATX Tower Case . l 8" ATX Tower Case 56k VBO Fax Modem 36k V.90 Fax Modem 600w Speaker w/subwoofer 600w Speaker w/subwoofer 17".26dpl600xl200 Monitor !7" .26d 1 dflox!200 Monitor

With systempurchaseonly: Wladows Me Full Version CD & Manu)/8149 Wladows 2840 Pro ....82)5 h t S iitoose SB/Wheel/OpflesL..SS/tg/38 MS Offlce 2080 SB/8280 P mfessional/8360 NT 4.8Workstation ...8170 MS Keyboard Natura)/Interact.......SSS r

Pentium4-1.4G $2439

800/866 $1629/1669 Pentium4-1.5G $279t) $11 69/I 209PIll 933/IG $1719/1779 AsusP4T MB. w/ATA)OO 256MB PC-!33 SDRAM 3OG 7200rpm Hard Drive !A4MB Floppy Drive Cefocel PA256MX 32M Video Panasonic 8x4x32 CD-Rewriter SoundBlaster Live Sound Card Acer 56K Voice Fax Modern Microsoft Internet Keyboard 18" ATX Tower Case Microsofl Optical Wheel Mouse Yamaha MS20! Speakem with Subwoofer 17"Samsun 753DF flat monitor MS Projectzom.....%429 MS Workguite 200l/St49

IBM 46G 7200rpm Hard Drive 1.44MB Floppy Drive Cefoce2 PA256MX 32M Video Pioneer 16X DVD ROM Paoasonic 8x4x32 CD-Rewriter SnundBlaster Live Sound Card Acer 56K Voice Fax Modem

Microsoit Internet Keyboard 18" P4 ATX Tower Case Microsoa Optical Wheel Mouse Yamaha MS20! Speakem with Subwoofer 17" ViewsouicE7OF flat monitor MS Visual Studio 6.0 Pro/$769 MS Visual C++ 6.0Prix .8225

Memory

72 Pin 8/lfl/32/64/128M EDO... 29/58/!29/188/409 PC-133 SDRAM 64/l28/236M .............. 34/58/l09 DDR Pc2100 266MHZ t 28/236M .............229/389 RAMBUS SOOMHz 128/256M ................. 298/579 Kingston Memoty (all Models) ...................... Call

3D pci SM Video Cards 48 Rive TNT2 M64 !6M/32M .............................67/75 Rive TNT2 Pro 32M w/(V out ..............................99 Acer GeForce2 MX 32M Retail/TV out.......l4S/)N Asus 32M GeForm2 MX 7100/TV out....... !58/l 74 AsusGeForce2 7700 32M Pure/Delux.......284/324 AsusGcpoice2 7780 64M Pure/Delux ......458/508 Voodoo3-2ON/3008(TV out) Retail ........... lflp/)29 Voodoo44508/Voodooy-5508 ................... !68/279 A TI Xpert 98 8M DVD Ready . . . . . . . . 4 9 ATI All-in-Wonder l28 Pm ldM/32M ........ !N/259 ATI Xpert 32M 2000/2OOOPm ..................... 89/!OP ATI Rsgcl28 32M Fury Pro(Video ineinut)....... !49 AT) RadeonPCI32M PC2TV ............................ 189 ATI Radeon32M/32M PC2TV .................... )34/)65 ATl Radeon DDR32M/64MNIVO ..... 199/279/2N ATI Radeon 32M All-in-Wonder ........................ 379 Msirox Migeaium G450 Dual 16/32M ....... !34/1 89 TV Tuner & Capture Card w/Remote ContmlL. 139 ATI TV Tuner ....................................................... 88

otherboardg

Drives dtgControllers

tduiesie tdt54 epic 32M TNT2 Video/Semd/sek/LAN/tzs ECS Kt MB73OM w/upio MM Video/SoundlLAN ... t 3S Fujitsu/Maxtor/Quaatum/Samsung/WD: kncrestsr MS694D Dual CPU/ATAtoe/Raid ............ 205 l0,2/20/30G .............................. 5133/149/!68 /46G/61. 2/80G .................189/ 203/294/398 Lficmsisr K7T Fmz-4/turbo/Raid.............. 162l lso/2N Microitsr MS-6339 Peniium4 MB 850 Pro ............... 369 7200rpm 10/20/30/46G ........l43/179/195/249

Gigabyte GA-7ZM/7ZX-l/7ZXR ........... 138/ 168/(98 Gigabyte CA7ZX w/Souodnlsster PCI128 ..... 179 ABITSL6 ............................................................. !83 Abit KT7-R/KT7A/KT!A-!L ................ 225/2 I 9/243 Abit VP6 Dual CPU/Raid Connoger .................. 238 Acer Aopen MK33 K7 SacketA w/3D sound ..... !59 Amr Aopen 4xAGP MX34..................................135 Intel 8!0 Chip w/4M AGP/3D Souad/36k/LAN... I 29 ASUS CUR-DLS/P4T.................................. 985/349 ASUS CUV4X/CUV4X-E ...................,...,.... 154/!78 ASUS CUBX/CUSL24:/CUSL2 .........179/184/ 214 ASUS CUS!-FX upto 64M Video/Sound/LAN... !49 ASUS K7 A7V/A7Pm/A7V-!33...........215/195/229

Sound Cards & Speakers

Soundglaster PCI 3D/PCI !28....,........................ 27/43 Soandnlastcr Live Value w/Digital out................... 68 SoundBlaster Live 5.) MP3+/Xgamer............. ( 39/t 39 Soundgisster l.ive Ll Plstium......................,........ 264 Speakus 12OW .......................................................... 8 GNT 5OOO A Sjeukcrs w/subwoofer ........................ 54 Creative Theater51 DTT2300/D773500 ....... 308/364 Yamaba MS201(w/sobwaofer) ............................... 68 SVGA !5"l!7"/19" .........................,. S!78/218/339 Altec Laacing ACS452/48/34 .................... 78/149/84 AOC .25mm ldflflxl200 17" 7Glr ................... 249 Acer MS-Slo Subwoofer (OOOW Remoteconuog..59 Acer LCD F5OL 15" ............................. ...- 959 PolarBear-NO 600w Speakersw/Subwoofer........35 Keyboardstsg Mice KDS 17"AV-7TF .24 Soay FD Trinitron Tube 369 Sony Ezen/G200/E4OO......................498/SN/695 Sony Gdm/ESOO/OSOO................... 789/(398/t498 Paekardnell Multimedia Net Keybowd ............. )9 NEC AccusyncAS70/FE700/ASSO .... 278/339/439 Fujitsu KB 8725/4723 .................................... 18/59 NEC Accusync AS75F/ASSSF .................. 338/494 Logitech Cordless Keyboard & Mouse..............108 Ssmsung FlatTube 753DF/955DF ...........329/488 Logitech Cordless lntemet Mouse ....................... 55 Samsung PSP (9"ldooxl200.22ram .............379 Logitech Scroll MouseMan .................................. 39 LC 15" 915FT/l7" 776FM w/speaks .. ..644/355 Artech 32ODPt Mouse 2 B/Wheel Net .............. 5/9 LG Goldstare 775FT/7PIFT+..................... 364/4)3 AOC Finger Trackball Mouse ............................. 29 View Sonic l7" Q71/E70 ............................. 279/289 Logitech Mouse 2B/wheel mouse,,.,....,,,.....,...n/(4 CD-ROM & C D W r i t er ViewSonic E7OF/PF790 ............................ 338 /6!8 ViewSonic 19" Q95/E790 ....,.................... 428/459 32X Creative .................................................... 534 ViewSonic 2)" Gglfl/GS8l5.................... 993/t tpo SCSI Toshiba 4OX CD-ROM ............................ !08 ViewSonic 22" P220F Flat ............................. 1229 Panasonic 8x4x32 IDE CD-RW/Kit ........... 159/i 79 CD-RW IDE gx4x32 Retail Box ............ 199 j mmT cs< ~ k » w n %c . a Sony (2x l flx32 IDE Retail box Acer/Plextor ..... 209/333 Acer20ODX CL)50/SG/32M/l2.1"HPA/565/24x/S)4N Acer2OOT CLSSO/SG/44M/12.1"TFT/55K/24x/S(789 Yamaha IDE 16xlox40 CD-RW/Kit ......... 294/3 tg Aceisztrf P3-Sm/SG/Sdxuikt iFTitdx+LAN/24srtttee Yamaha SCSI 16x l flx40 CD-RW/Kit ....... 394/454 FujiuuA4 t7OCLSOO/6G/64M/t 2.1' I ST/Sdk/24x/81599 Richo Sxgx32 CD-RW IDE Drive/Kit ..... (69/(89 Fejitregdttn P3-450/dG/edMI id. t'TFT/sdk/24si 82599 ldX DVD-ROM Pioneer.................................... 129 Toduba280ODVD CL650/SG/sext/ t 5 I'TFI/DVD/2449 !2X DVD-ROM Acer/Toshiba ................,. 109/l(9 Teihiba Pro4330 CL650//OG/64M/td. i'TFI/DVD/2849 Blank CD w/case Writable/Rewriiable....... OB9/2.9 Teibiba 2.5" Hard Drive 6/IO/2OG .... 5185/219/299 CAT CD-R Silver SOMin/7OOMB Sgpc Pack/0.69 144Pin SDRAM 32M/44M/128M ........... 569/79/Stt Blank CD w/Case 80 Minute ............................. 1.2 PCMCIA 56KFax/Networkia Card ...... $74/59 Lo 'tech VSB Video Conference Kit ................. 58

Intel PentiumMMX 233 ............................ 564 AMD K6I1-500.............................................. 74 AMD Duron700/750/800/830.. 94/108/129/!65 Ky-730/800/830/900 .............. !49/I 75/I 85/2 I5 K7- 950/IG/!. IG/1.2G........... 255/299/355/439

IBM UDMA 7200 RPM: 30/46/60/73G ....................... 2!5/249/355/488 Pentiumlll 600/667............................... 199/205

Pentiumfli700/733/730/800.....245/263/269/295 PIE 830/866/933/1000 ........... 3!9/30S/379/455 Seagate U2W I OKrpm l 8/36G ........ 499/799 Celeron633/667/700/733 ....... 118/128/148/!65 IBM U2W 10Krpm 18/36G ............. 499/gi9 Pentium4w/128M 1.3/1.4/!.SG ...799/859/1259 daptec 2940UW/29160 U2W .........269/319 Modems SCSI: QT AtlasV U2W IOKrpm18/36G.... 474/785

Tckram SCSI 315U/39OF ......................54/98 impression 56k PCI Voice Fax/Modem ...... 522 PCI Sdk Voice Diamond Supra .....................38 Networking Acer 36K Voice VPOPCIBSA ................. 29/64 Surecom Ethernet Card to/t)IOMb.....812/l6 USR PCI 56k Vpfl Real Modem/Voic...... 78/94 Surecom IOMb HUB 5/8/l6........... 27/41/109 USR Sdk V90 PCI Win Modeem/Voice.. 44/54 Surecom lOOMb HUB 5/8/l 6....... 85/125/299 56k V.SOExtunsl USB Retaii Box ............... 89 Surecom PCMCIA LAN IOMb/lOOMb..59/89 Surecom PCMCIA 56K FAX Modem....... 79 Cardinal l 28K ISDN ....,.............................. 129 Z1p Drivers D-Link 53OTX le/IOOM Wake on LAN....22 lomega Zip IDE !OOM lntIDisk ........... 565/13 D-Link 528CT R)45erBNC Combo LAN.. 18 D-Link BSSS 8 Port lo/!OOMb switch .....129 lomega Zip IDE 250M lnt/Disk............ 135/24 Aston !0/!OOMb Switch 5/SPon ....... 99/l39 LS!20 (!20M) Super Drive 2x/Disk ......IN/l3 3COM 3C905-TX iOOMB PCI ................. 62 lomega 2G Jsz Diver SCSI ......................... 499 3COM 3C16700 l OMb 8Port ................... !OO lomega 2G jsz Disk/2G Tape .............. !25/23 Canes das Misc. Linksys 4 Port Router .............................. 229 Cable Assembly (S/25/500 .............. 9/12/19 USB Port Controller PCL.......................,.,S35 Terminator/R)45 Connector .......................3/l Promise ATA!OOHard Drive Contmller ...... 79 td/(9/25" ATX Tower Case 250w PS..36/44/78 USB HUB 4 Port ....................................... 34 Power supply AT/ATX/300w ............. 25/32/32

Printers 49 6Sciiiiai.rs

HP 840/935/950/97OC.......... S!34/238/329/449 BP Apoll o P2250 6ppm 2 Cartridges ...99 Lexmark Z!2/Z32/Z42/ZS2 ......78/104/148/224 Canon 1000/2 100 .................................... 79/99 Canon B)C SO/85 ................................469/379 Epson 380M77 ....................................... 99/148 HP Laser i!OO/2100 ............................ 54%965 Brother HL!020/I 240/l 25ODX...289/459/519 Brother C2480 Laser Color 2408dpi,.... 1699 HP Scanner 4300/5300 ........................ 209/298 Acer32OP/64OBU.................................. 85/99

1 A4M Floppy Drive Panssonic ................... ty

Removeable Hard Drive Rack/ATA too.... 14/29 5.23" Rack for 3.5" Device ...............,.............5 Hard drive Cooling fan kit............................. !9 Secondaty Case Coging Fan/Slots Faa.... 12/lp CFU Cooling Fsn KS/Pnl ....................... IO/lp AMD K7 Ball Bearing Cooling Fan ............. 20 Printer Cable Bidirectional ............................ 5 Microphone & Hesdphooeset ....................... 12 Semen Filter 1 T'I l tw .......,....................... 29/49 SCSI Hard Drive Cable 3/5 Head ................ 3/8 PS/2 Mouse & Keyboard Adaptor .................. 5 Switch Box for 2/4 Printcrs...............,.... 29/39 9anonF(% Photo Kit/Value Pack....... 59/29 Switch Box for 2/4 Computers................. 29/39 Epson lok Jet Paper (photo quality) .............!5 LPT2 Priater Csnj/Enhanced .................. 17/25 Softwnri Brother toner TN-2OOHL/TN-3OOHL.... 39/33 CoralWordperfect x Suite ............................39 Refill Kit for Canon)IP.Epma.LexmarL..Call Coral Draw 8/9 ...................................... N/lN AFFR R~EE 8 Micmsofl Work Suit 2000 .......................... 139 Leasingrute ii based oe /6 m emh IO 4 Lotus SmsriSuite Millennium ...................... I 9 be)oer eadweeeriegis eve//ub/e All liiird priv'rs /reflect Sei cash diwweail,

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m HANDS O N > Tbx Mme Continuedfrom pnge 38 Bandwidth limits, even when using broadband, mean weak multimedia. For example, Intuit was the only site to offer video but even with an ADSL line, the quality couldn' t compare to the CD-ROM version. FoUowing are observations of the tax preparation products and service available in Canada this year. The commentary is

based on the reviewer's years of experience reviewing software in general and tax software in particular. My conclusionsarebased on the ease, simplicity, and layout of the pro-

grams or services. Design, aesthetics, Help systems. asweUas added features, applets, plug-ins, links, and multimedia were also «onsidered. Obviously price played an important role. Above ag, I have tried to be fair. However, a comprehensive analysis between programs using various tax scenarios was not done. It is assumed that these programs and

sites will add, subtract, and multiply the various 6elds of your return correctly. What' s more, they will properly alert users to the

appropriate forms, s«hedules, rules, exceptions and other details of tax preparation.

and other wizards that simplify «ommon calculations. Every successful innovation that has occurred over the last 10 years in this

product category is included: forms or interview-style data collection, Web site integration and updating, final optimization and suggesti ons, summary of required forms. QuickTax Deluxe is the king of the boxes. QuickTax standard is the same program minus the videos and most of the extras mentioned above. This program is fine for someone who knows what they' re doing and doesn't need additional information. QuickTaxWeb is a decent adaptation of

QuickTax. The site works and looks nice but at $25 for a couple, $20 for an individual, it' s too expensive —especially when you consider the same servi«e is available for American

taxpayersfor about half the price (US$7). Also the site is a tad confusing if you decide to exit the step-by-step process offered. There is nothing wmng with the site, it is the only one to attempt Web-based video, but it isn't very Intuitive. (Note: While we didn't look at it for this review,a Mac version of QuickTax Deluxe is

IntuitCanada http//www.quick en.ca Pncu 519.95 (Web singlereturn), Q4.95 (Webauth spousalreturn), 529.95(standard), S59.95(Delrsre) QuickTax Deluxe is the best tax product in Canada. The reasons are many. The product is deep. It has more than l00 full-motion

Ppodueg

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IntuitCanada QuickTax QuickTaxDeluxe QuickTax Deluxe

52995 with55 in-boxrebate 55 9.95 mth 55 it>boxrebate 5 5 4.95

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Yes Yes Yes

Im otRa id e 554 .95 Mac Yes Q uickT axWe b 519.95 for sin return Q4.95 with ousal Brovnerkused Ye s Irn otRaideWebca 519.95 forsin e return 524.95withs o usal Bmwser-based Yes TaxamahcInc TaxWu 529.95with510 inkmxrebate Irnpotmaliqu e 529 95 vnth 510in-boxrebate PC Yes TaxWuInteradive Q I.CO per return Browserfrared Yes TaxWuToG o 59. 95 for two returm Biowrerkused Yes Im tmaa ueDirect 59.95 fornvoreturns Browserfrrned Yes ColinGrigithi 8 hsnx GrilfTaxfor Ma c 54 5.00. Download 540 Mac GrilfTaxonthe Web 510 for sin e return 517mth usal Bro w serkvasad Yei Dr. TaxSoftware Inc Nile 5 12 95 for sin e return 51995 with s I Br owserkrased Ye s FIS Res earch Inc CoolTax 510for 20returns,560for 50 returns PC Yes

Yes ' Yes'

Yes' Yes'

Yes '

cumprnrup4 irium cshee gannual incomeixlkm ihuu52qoro checkwehiilei loi drrurli onelvlwlir.

available for $34.95.) Tmtgglx

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Personaltax softwarefor 2000 tax year

Taxamake htlp//wwwtaunt.ca Price:Q9.95, 510/2letuim (ToGo), 58/return(Interadwe) TaxWiz is a good little Windows program (there is no Macintosh version). It is not as fea-

videos from tax professionals. It includes

ture rich as QuickTax Deluxe, more like QuickTax regular. A boxed version can be found on retail shdves, or the pmduct can be downloadedfrom thecompanysite. The inter-

a«cess to complete online versions of tax publications from Ernst Bc Young, Evelyn

lace is utilitarian if spartan. You have the choice of a question-and-answer format or you can

Ja«ks and S.J. Ross. The product has RRSP

simply copy the data from your tax slipsonto

the forms. TaxWiz is Netfile certi6ed and there

I was working on my return or that of my

is a French Canadian version, Impotmatique. One big plusfor some, is thefact that you can do asmany returnsasyou likeoncepurchased. QuickTax limitsyou to IB returns.

spouse. For example, when looking at Child Care Expenses Deductions in two browser windows at once, I could not tell which was mine and which was hers without exiting the form, 6nding out and then returning. Still

The online service, TaxWiz interactive, is good. Particularly nice is the split-screen interface. The top half of the screen lists the forms available, the bottom half shows the form or schedule selected. It's simple and efiective. At only $8 for one return it's the

very goodsite, great price. The service is poised to do well for another reason. Like the othersyou canpay on the site with yow credit card. However, in an

best deal available. There is oneminor com-

innovative marketing strategy Taxamatic is also offering coupons, which it calls TaxWiz

plaint. I sometimes found it difficult to tell if

Continued onpage43

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Continuedfrom page42

From:Dr.Tsx5oitwsre http//uhle.cs Price.512,95(single return), 520(vsth spousalreturn)

The 6 MB file expands and installs, afiowing

When the dust clears from this year's tax season. it will be interesung to see who the winners are. However. more interesting wifi be whether online services managed to topple Continued on page 44

to Go. The $10 coupons are available at Petro-Canada and Paso gas stations, some

office supply and computer retail stores, and

you to perform 20 returns. Although not certi6ed for Net6le at time of writing, the com-

pany says certification will be in place by the

The Uftle.ca site is very good looking. informative, and easy to navigate. Dr Tax

Canada Post outlets, and —get this — they are good for two returns! This is good, if i t works. As a gift, or for someone without a credit card, or someone who doesn't want to use their credit card online, this strategy might just be the trick. Taxamatic has put substantial resources into its online service and marketing plans.

time you read this.

Software is clearly focused on the new taxpreparation paradigm. There is no download program, no boxed version, no coupons (if someone's worried about using their credit card online, they won't be putting their tax information there) just tax preparation as a

service —and it's done wefi. With weU known tax authority Brian Costello on board, Ufile brings together all the winning i ngredients. The service's strongest asset is the interface design. Based

Okkfyex en gkseggeb Colin Ciigxhs 9Assooates

ht) P//mmegrigtsx. corn

on a Windows Exp)urer-sty)e design, the

Pnce:5) 9.95 (single return), 524.95(wxh spousal return) GriftTax ($40) is a Macintosh program that hasbeen around fora number of years and is the only remaining competition to QuickTax Deluxe for Macintosh. I was not able to do a QuickTax Mac/GriffTax Mac comparison. However, GrifiTax on the Web is an online service and, as such, ix platform independent. GrifITax on the Web is a solid, secure online tax service and one of the 6rst such sites. The service is decent and functional without the fancy graphics of o ther sites. Although some of the sign-up and veri6cation processes are a bit more cumbersome than on other sites, the service is in no way confusing or distracting. What you get are straightforward questions that require data input. At time of writing, the site did not have year 2000 service available so theseobservations are based on using the 1999 service that was available. Overall, GrlfiTax on the Web is a decent servicethatunfortunately suffers from being a bit too expensive.

interface offers a folder tree on the left with

forms on the right. This format is immediately obvious and intuitive to anyone who has ever used any version of Windows since 1995. Navigation is very strong but the dean lines of the page designs are also great. Summary and diagnostic information is fast and well laid out. At $12.95 per return ($20 with spousal return) it isn't thechea ering,but pest online off on every other font U61e gets a top rating. Based on site layout and design, navigation, and other attributes of interface, Ufile has the best online tax preparation service this year.

Ceolyex

The online onslaught uickTaxwon the battle of the box. This yearthe online onslaught has begun with fourarmies.The largest and most established is Intuit with QuickTaxWeb. This is the first year for a Canadian online service from Intuit.However, the company has the best resourcesand deepest pockets. Intuit Canada's line of personal financial software dominates its market. Intuit's Quicken.ca site is large, polished, and highly regarded. Intuit is dominant in the U.S. personal tax-preparation markets and can draw on that expertise. Taxamatic ,the maker ofTaxWiz,isarmingand enlisting. Its online service, TaxWiz Interactive,

Br.Tax Software isa company that makes professional tax-preparation software and this year has opened an online site called Ufile.ca. This is

a new standing armywith considerable resources and a battle hardened general, Brian Costello. Costell o previously headed HomeTax and has now put his name and expertise behind the Ufile army. Ufile is the unknown this year.

Those are the online services avaiiabie to Canadians this year. A fifth company, FLS Research,offers CoolTax which is a downloadable product. Taken together,the fi ve companies with their services and products offer taxpayers an interestingyear.Consumers can pick up a hox at the store, but they will likely only find QuickTax there (and perhaps TaxWiz, since it also offers a boxed product). You «an download a program from afibut Ufile. However, the downloadable offerings are afirather simple. You can use any of the four online services with a credit card. Lastly, you can buy a voucher at some gas stations and some other retail outlets (a list is posted at he TaxWiz site), then do your taxes online without using a credit card — a unique offering from TaxWiz To Go. — Rod(am/rand

hasa strongdesign andthecompany isusing an interesting new marketing technique. Although Taxamatic might have looked like a small rag-tag army with little backing in the past, compared to Intuit, this year it has suddenly put forward an aggressive strategy with first. class design, marketing, and functionality. A Napoleon Per-

haps?

From FLSResearch hup//wnwcooltsx.com Pile: 510

FLS Research is the only company this year that doesn't offer an online tax service or a

boxed produox What it does offer is Coo)Tax, a functional tax-preparation program that

Colin Griffiths and Associates make the Macintosh-only Griffyax. However, it also makes the online tax service GriffTax on the Web. Griffiths and Associates is a small army but knows the battlefield terrain welL As pioneers of online tax preparation, Grifffax an the Web has a few tricks up its sleeve. Small but tough.

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< HANDS D N > %axElmn Continuedfrom page 43 boxed software.My educated guess is that QuickTax Deluxe will be the most popular tax-preparation s o f tware or se r vice. Canadians will likely continue — for another year at least — to pay for something they can

hold in their hands. If TaxWiz to Go can get people to spend $!0 at the corner store, however, the whole retail store channel might start to cave for this type of software. Online services will without a doubt grow. Netfiie guarantees this — you can't Netfile

without using a certified software pmduct or service. TaxWiz to Go and Ufile will likely place a

Axentet aL say powerful network protect ion now comes in a box

strong second to QuickTaxWeb. With Intuit's

links to Quicken, QuickTax, Quick Books, and Quicken.ca, never mind the marketing musde, it is likely the Intuit dynasty will con-

tinueforanother year. So, I promised a lesson and it's this. Technological innovation is a double-edged

sword.One edgesaysinnovation createsconsumer value, which is true. The other says innovation is a blood sport and the vanquished bleed green, which is also true. Ci

The shrinkwrap war nce upon a time there were tax-preparation programs for professionals only. Then, around 1993, a rel atively stable version of Windows became popularand companies started to manufacture graphical tax-preparation products with names like CanTax and WinTax. Within two years there were half a dozen Windows-based tax products available in retail shrinkwrap boxes, generally costing

$30 to 540. Thena big American company caged Intuit «arne into Canada and bought WinTax and renamed it

Ouick Tax.Thence ensued a pitched battle forWindows consumers.There were some skirmishes for Macintoshusem, and fora couple ofyearsag majorprograms had a Ma cversion,and a French Canadian versi on,butthe main battles were forthe Windows English market.

The intgal engagements were fought on price. Prices dropped and rebates were introduced until nobodywas making any money. One yearthere was a tax product on the shelf for519 with a 510 inboxrebate!The number ofcompanies producing one ormore versions ofCanadian tax-preparation softwareeventually went from a high of a dozen to a mere three main contendere, OuickTax, HomeTax, and CanTax.There was carnage ahight,but the products had improved each year and the pri ceswere

Bond. By 1999,CO-ROM-based tax soitware was intuitive,aesthetic,informative,and cheap. By 2000, it lookedpretty much aU overwith Intuit's OuickTax completely dominating the market and only a few onlineor almost invisible competitom left.That ended the fi a t box-based campaign— OuickTax the

winner.

—RodLorn/rond

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Axentpegs setup time for this iirewag/ VPN in a box at 30 minutes. For Lev, it fills an opening for a new class of hat started as a project among Axent Technologies Inc. (hitp//wwwexeat.<om) appliances, cracked by the prolifemtion of small shoots. ' and C obalt N etworks Inc. businessesand off Axentalso hopesVelociRaptor representsbet(hiip//wow cobsftcom) has become a smaU-businessInternetprotection product from Symantec ter business for application senrice providers and Corp. ( hiip//wwwsymantec.com) an d Su n ISPs, which, according to Lev, could roll out firewall protection a id secure Web transport to Microsystems Inc. (hup//www.sun.com), thanks to their clients 'h this product. bigbusiness movements. Inside voalt box, IT interns will find a Earlier this year, the quartet unveiled Linux opwating system "hardened and confi gVelociRaptor, a "plug and protect" virtual private uied"for the task at hand,Lev said. network (VPN)and firewag combo designed for The VPN "jams itself right in at the IP layer," easy installation acrosssmaUoffices. leaving little room for intrudem. VelodRaptor Thiswas Axent's baby, in the beginning.The even expands as IT demands grow. It can incorsoftwarecmator teamed up with Cobalt, which builtVetociRapto/s box. But as development porate a VPN for wireless connectivity, for examprogressed, the engineers surely felt the moveple. The basic VelodRaptor will set firms back ment ofmoney and corporate buyouts above. Onlydays apart,Symantec purchased Axent and 57,600.The deluxe version rings in at 522,500. "Street price should be substantially lower than Sun bought Cobalt. Even though VeiodRaptor belongs to that," Lev said. Symantec now, Axent's reps still present the VelodRaptor is the first in a series of smaU busi nessproductson theway from Axent'sfold. product.

Howard Lev, Axent's senior preduct manager, saidit speaks to "changing market dynamics," notingthat in the past,people bought software fir ewags. But those were the good old days, wheneven branch offi ces kept IT pros on staff. Thesedays,the little guys have no time to leam server semantics. "Branch ofiices don't have a lot of network expertise," Lev said. "What they want is to be ableto manage the firewaU from a centml loca-

uon.

Thesepmtective measums mean "security solutions that are nonnagy mserved for enterpriseclass companies available to small businesses, the firm claims in a statement.

However ,"easy to use" usually means,"missing parts." What, then, does VetociRaptor lack? "It's not missing anything, Lev said. Everything full-scale enterprise pmducts can do, thissecuri ty feature does just aswelL "It's not

a toy. It's a real enterprise.class appliance." —CanedaComputes.corn

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c NEW Bl N O T AB LE w

What'sNew: Internet World Canada 2001 TORONTO— On the show floor at this years Internet World Canada 2001 show, and in the auditorium where industry executives gave keynotespeeches,the emphasis this yearshifted from visions of hot new applications changing the world to attempts to solve immediate, practical problems. Forinstance,vendorsfocused on security and smoothlyare much in evidence at the show,

Otherpanelists said the biggest factor was the realization that fundamentals like profitability and revenue still matter. "There were actuall y a lot of businesses that were funded and were even taken public long before — if they were a corner store for instance —they would even have got a bank loan," observed StevenMcArthur,president and chief executive of AOLCanada. What differentiated the survivors from those

whichwasheldatthe MetroTorontoConvention

that failed? The single biggest issue is adapt-

Centre in early February. Also evident were companies providing tools to help the uninitiated, particularly small businesses, get their feet wet

ability, according to Paul Tsaparis, president

on keeping e-commerce inhastructure running

generally agreed that given the Internet's ability to make businesses more efficient, as Jones put it, "Perhaps a worsening economy can be stimulant." In responseto a question from the audience,

and chief executive of Hewlett-Packard

(Canada)Inc. Tal Bevan, president and chief executiveofUUNet Canada, which hasjustbeen renamed Worldcom Canada Inc.,said having good staff is criticai, and so is putting customer needsbefore those of the organization. Jones added that companies must be profitable and exceed customer expectations so they have room to innovate.

the paneiists said adaptability is a key to successin the Internet age— notjustfororganizations but for individuals. Employees should

alwaysbe looking to expand their knowledge and skills,Strackhouse said,backed by others on the stage. Tsapari s added that employers

Strackhouse also asked the panelif an economic downturn in the U.S. would affect Canada' s Internet sector. The chief executives

Continued on page 47

www .ic i c o m p u t e r.corn

in e-commerce. following aresomehighlights of the show: Canada's bast Wab snes named Penton Media Inc. awarded a handful of dotcoms kudos for their superior Web sites in a ceremony that coincided with Internet World Canada 2002, which it co-sponsors. Penton

pickedsix Web sites for changing the way

TRADE IN your old computer NECFETN 17"I 0$850IS MonRortarsmt n405i0

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Canadians communicate, work, learn, play, live and "buy." Here are a few ofthe winners,asthe

judges sawthem: • Siteof the Year. Viftuatfhem, a company builds that mobile apps for personal digital assistants, cell phones, and wireless email

devices. blip.//wwwvirtuakhere.corn • Changing the Way People Communicate: Communityzer o.corn, a company that lets people collaborate in family, work or fiiendty groups online and offers publishing tools, file shari ng features and chat. http//www.communmero.corn • Changing the W a y Pe ople Work: Intranets.corn, itself an intranet, allows work groupsto schedule meetings and collaborate privately within a public infrastructure. hDtx//wwmfntraneu.com • Changing the W ay P eople Learn: HowThingsWork.c orn builds on founder Marshall Brain's fascination for the intricacies ofthe stuffwe deal with everyday. Penton calls it "an award winning destination far anyone who wantsto know how anything works." hSp://www.howthingswork.corn

• Changing the Way P eople Play: Eatgl eepMusic.corn off ers Web-based back up music for more than one million would-be Celine Oions to sing their hearts out —thankfull y in the pri vacy oftheirown homes. htqx//www.esuleepmusic.cam — CanadoComputes.com

Cges Pandw'Industry tkmwblas A panelof Canadian Internet-industry chief executi ves spent much af their time at the event' s annualCEO Raundup. This year, discussionturned to what made the stock marketturn againstInternetcompanies,what separated the survivors from the fallen, and what impact an economicdownturn in the United States might have on the Internet sector. Moderator John Strackhouse, a managing partner with r ecruiting fi r m Heidrick & Struggl es, put three questions to the panel

before opening the floor for audience queries. Hisfirstwas"What changed the attitude ofcapital markets toward Internet companies, causing a string of dot-corn collapses beginning early in 2000?" PeteJones, president and chief executive of TorontoWeb-design firm Personus,and a former presi dent ofApple Canada Inc.,said it was partly the realization that consumes and businesseswilltake time to adaptto buying an the Web.

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Wbafs kew: Internet ttredd Canada ContinuedIrom pagedd shouldpromote this by presenting the need to develop new skills as an opportunity rather than a threat. —Newsbyres

SSett esec says petendal untapped forget au those dot-corn collapses last year. The Internet is alive and welland can have 8 big impact on the productivity of businesses if

theyuse it propert y,said Kevin Roains,vicechairman of Dell Computer Corp., in the opening keynote speech at Internet World Canada 2001.

"The real power of the Internet is not in creatingbusinesses powered by sock puppets and the like," Rollins said. "It's in enhanced productivity." Rollins said his own company providesproof of what the Internet «an do. Notingthatif Den's Internet sales were consideredas a separate company, that company would rank 115th among the Fortune 500, iloRins said strategic use of the Internet has aliowed Dell to outdo major competitors in efficiency and productivity. For instance, he claimed Dell's return on invested capital (ROIC) is upwards of 300 percent,far above the ROIC of such major competit ors as IBM, Compaq Computer Corp., and

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more Internet serversper capita man the world average also have shown higher producliviry gains in recentyears, Rollinssaid.

But Roains also said too few businesses are

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makingfull use of the Net. Forinstance,he said only about half ofbusinessescontacted in a survey thatthe University

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Hewlett-Packard Co. He said remote diagnostic capability that uses the Internet to determine what is ailing customers' computers lets Dell deal with some 75 per«enc of support calls without dispatching a technici an 20 the customer site, versus an industr y norm of about 35 percent. He sai d OeR now keeps inventory only six to seven days,because it depreciates at about one percentage point per day, and hopes that by usingthe Internet more and more to communicate internally and with suppliers it will eventuauybe able to reduce that to one to two

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He showeda chartindicating that the United States, Canada, Norway, and Sweden are examplesof this. However, the chartalso showed lower productivity gains for Denmark and the Netherlands despite Their higher-than-average numbersof Internet servers. One thing the shakeout of the past yearhas proved,though, is that the Internet is not a magic wand that will bri ng business success. "The Internet is noc abusiness in itself," Rogins said. "Itis a way of doing business.... The

Internet can make astrong businessmodelbetter,buti2 can't make a lousy one viable."

—prewsdyrds Allamt toute NQA boSom line "Webif ying" your company can bring miaions of dollars in savings aswell as improvedcustomer satisfaction, said Pierre-Paul Allard, managing director of Cisco Systems Canada, during his address to Internet World 2001 Canada. pickingup on a theme the day's first keynocer, Kevin Rolbns of Dell Computer Corp., had

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"The furlhet companies integrate the Internet into their business the more financially successful they will be," Roliins claimed. He added that statistics indicate the same applies to nations. In general, countries with

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using the Internet to get information out to theiremployees. And fewer than 20 percent use it to share manufacturing-related data with their

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makinguse ofthe In1emet than selling goods online. He used some of Cisco's own projects as examples.For instance, the company has an that, as Allard demonstrated, will let employees book airline Rights in minutes from their PCs.When they come back from those flights, theycan also submit expense reportselectronically. In one year, the expense reporting system cut Cisco's cast per expense report submitted from around $50 to about SB, ARard said. Thanks to built-in electronic rules for checking reports,the company has just two expense auditors for 43,000 employees.

Aaard said Cisco also savessome SB5mtllion per year because 90 percent of the software the company sells is downloaded from the Web ratherthan being delivered on compact disks. The total savings from "Webifying" Cisco are in the ange of SS50 million, he said. But Allard also sounded a warning that Canadian businesses are not taking advantage of the Internet's possibilities as fast as their counterpart s in the U.S. He saida study by consulting firm Deloitte a Touchefound Canadian businesses 12 to 1S months behind the U.S. in exploiting the Internet, despite Canada's high rate of Internetconneccivily.

Agard said businesses need to determine whee theInternetcan have the mostimpact on theirbusinessesand then work to take advantage of it. The main obstacles include a failure to understand the potentialbenefits and a lack of management and employee buy-in, he said.

"Thewinnersaretheoneswhounderstand that theNetisabout more thanjustWeb sites," Agard said.

—Hewsbyres

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IBM innovation centres open. Burnaby ,Torontoteamsjoin networkof20 e-businesssolution hubs pay bills; to employing voice recognition technology in e-businessWeb sita; to the Sydney 2000 OlympicsWeb ~ ev cloped in part by PDCstaffer Henry Waston—which was shown asan example of site/intranet that incorporated several large databases and handled the influx of 260,000 new email users in under two weeks. In addition to the technical specialists. the centre houses a creative team that acts as a

kind of in-house adagency for dients. They not only handle the look and usability of a project, but have access to analyst resources

for advice on a client's particular sector (Le.,

East in the city's core—is a sprawling, shiny, state-of-the-art Web design and consulting entaprise with more than 100 emp)oyeex The location was selected to give IBM a visible presence on the street in Canada's major businessbub. The "store&ont" part of the new centre

indudes asetof modern, networked consulting and meeting rooms. backed by a Web development complex dominated by a huge, open-concept creative studio, populated by dozens of Web development staK Two of the Toronto centre's most recent

IIWng Ihu ubunln In Ibrgbsam

Internet development dients auended the fadlity's grand opening and talked about their projects. Sylvie Moncion, &om the St. Lawrence

The new street-level Toronto facfiity — in a

Seaway Management Corp., which runs the

retail) or market.

Gmriwwedonpage50

former insurance building on Bloor Street

0)reemr,btaestm gelg, mdnbdb Bestga(udgemanager, ruutbsky. b tears gurmbybaavagm sea(re. a adler of computer hardware, it's worth not-

ing that IBM's Global Services division, t least one major company is bucking

which is funding the new centres, does $32

the gloomy trend of the bursting of e dot-corn bubble, optimistically investing bfilions in pmviding e-commerce servicesworldwide. New facilities in Canada are part of a mulubillion-do)lar IBM world

billion ayear in business.IBM representatives

network of internet innovation centres. A new 20,000 sq. ft. oifice in the heart of

grow &om its cunent $350 billion a year to $470 billion in 2003. The new network of innovation centres is

Toronto businessdistrict and a 50,000 sq. ft. office in a high-tech district in Burnaby, B.C.

will olfer complete e-businessservice, from consulting to Internet server and commerce solutions.

The twoCanadian e-businesscentres are part ol a worldwide IBM e-business services

network, which now indudescentresoperating or under construction in Paris, Milan, Sydney, Tokyo, Hamburg, Chicago, Los Angeles, Atlanta, Boston, Dallas, and

Washington.D.C. More centresare planned. Acmrding to IBM Canada, "Over a year

ago, IBM Global Serviceslaunched a worldwide network of e-business innovation centres that would bring together business urategkvts, marketing specialists, interactive dudgner, application developers, and systens integration specialists to hedp companiu move to the next generation of e-busi-

nus." IIM hss long maintained that it is the only company in the information technology indmtry that can provide a true, end-to-end

solut'on for companies ranging in size &om small businesses to multinational corporations ind government ministries. Aud, unlike many of the Web development compaaies that have sprung up, then with-

predict that the worldwide "services" busi-

ness—including consulting, maintenance, training, support, data)use and Web hosting and other soft technology services—will

regarded asa key element in helping IBM get its piece of that gmwing pie. Pttsglie Ituvulnpmunt Cnnbu While its officesare new, the Burnaby centre

roof. The gmup—which wasformed in 1997 and hassince expanded to about250 members—had outgrown its original facilities and

w •

• •

was scattered across four separate locations prior to the move. The team has handled Internet-based proj-

ects for businesses, organizations, and governments around the world, induding U.S.-

• •

•

based State Farm insurance, Air Canada, REI, Toronto's Sick Children's Hospital, a telecommunications finn in Iceland. and recently NetAid (hzp//wwwnmslorg), a joint venture between the United Nations and several

•

Internet companies to devdop the "largest global online community." Roger Garriock,business development executive for the Burnaby centre (which is also called the Padfic Development Centre or

PDC), says it has become a world leader in

around to continue to support its customers, IBM argues, it must rank high in that regard. Over the next five years, IBM plans to invest $45 million in the Tomato firciTity, and

ects is something both Garriock and the PDCs director, )ames Lau, say not only draws

ness Innovation Vancouver, despite its location to the east inBurnaby). For thosewho think of IBM principally as

idates the multi-discipline team under one

terms of custom Internet solutions. That they

is actually called the Centre for IBM e-busi-

••

new purpose-built four-storeycentre consol-

ered over the past five years, Big Blue is no Ihsh in thepan. If any company isliMy to be

$20 million in the Burnaby complex (which

•

has been in businesslonger than any of IBM's other innovation bubs. The move into the

can attract leading-edge first-of-a-kind pmjtalented stair but keepsthem.

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During a tour of the main floor of the faciTity, members of the team demonstrated

solutions in dave)opment and those already in use. Theserange) &om a wirelessservice that allows cell phone users to view billing,

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Handheld devices getting smarter, more popular, IDC reports FRAMINGHAM, Mass.— According to a new market forecast, demand for so-caged "smart" is

increasing ata rapid pace.Theforecastby IDC

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held devices msearch program, said PDAs are simpledevices that consist of a contact man-

agerand a calendar."A personalcompanion is a pen-based organizer. PDAs existed before personalcompanions. Palm took these to anotherlevel,"hesaid. youcannotputa Palm

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to employees the way desktops are now. "Companieswill link their corporate databases to smarthandhelds, Burden added. Palm hasbeen the dominant device manufacturer in this space since it was created, said Burden,but he foresees a challenge coming from Microsoft. "When Palm came out, they focused on the simplicity of the device. Microsoft has seen the successof Palm devices and has said, Vfe will do that and a little more.' Microsoft wanted its Pocket PC devices to be more attractive to

businessusers. Microsoft devices have an (operating system) that is momlike a desktop than a handheld,and more powerfuL" BecauseMicrosoft has an existing enterprise

relagonshipwith manycompanies. Burdensaid ithas a distinct advantage over Palm as more

corpomtecustomerspurchasesmarthandhelds.

device in the same category as an Apple Newton.Some ofthe functionality may be sim-

IDC said smart phones will be the fastestgrowing segment of the smart handheld

ilar, but personal companions evolved."

device smarket.Burden saidsmartphoneshave an evolved operatingsystem and can download applications. Smart phonescan work offline, they amnot dependenton networked capability," he added. "Regular mobile phonesdo very liNe ofginesome ofthem playgames,butthatisit.Smart

Burdensaid IOCI forecastmport is based on interviews with vendors about a variety of factors, including units shipped in the past, trends,expectations and growth rate.

He saidthe company's optimism for the spaceis due to a change in the way smart handheldsare beingpurchased. "Prior to 2000, the typical device user was a

mobil e business person who spent 20 percent or more of his time away from his desk. That

through the back door." In 2000, Burden observed a change in the profil e ofusers."Last year,more segments outside mobile businessbegan buying smart hand-

phones use applications that reside in it."

Burdensaida businessperson who isgetting on an airplane canying asmart phone cauld downloada customer relationship management database into the phone fram the company's

computers. He canthen update profiles and manipulate

data while on the plane because he is not using the telephone. "It is sot illegal, and when he is back on the ground, he can make a

helds , including teenagers, soccer moms and

callandsync the data."

othergroups," he said. "In 2001, smart handhelds will be bought by corporations to be used as a business tooL They will be brought in throughthe front door, not the hack door."

IDCsaid 480,000 smart phones were shipped in 2000, and the company predicts more than 23 million will be shipped by 2004. —Howsbytes

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Air Canada, to mid-sized operations such as the Seaway Corporations, to small otaztup sites like Seldon's. Garziock notes that the average project

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Continuedfrom page 49 inland waterway that connects the Great Lakes with the Atlantic Ocean, said the cen-

tre helped develop a site that is expected to give shippers, ship captains, and others interactive access to the locations, costs, and status of ships, cargo, and freight serv-

icesacross theentireseaway. Kimberley Seldon, host of cable Ts/ series Design For Living with Kimberley

handledby the Burnaby centre,for example, involves three to four sgaffers for three to four months. Though the innovation centres are scattered around the globe, the "turf" for each

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design staff created with Ma«romedia

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Tbe result is a stylish, easy-to-navigate

The Buznaby employees, for example,

interface that complements the TV show. Seldon's site was created with an HTML

do very Bttle work for companies in their

authozing package, rather than a more sophisticated, dynamic Web server system, so Seldon aad her ocoaB staff can modify

note that, to date, B.C. projects account for

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personwould buy the devicehimselfand useit for business and personal use. It came in

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(hup://www.idclom), a global market intelligence company, predicts worldwide sales will leap from 12.9 million units in 2000 to over 63.4 million by 2004. Personalcompanions, a categosy IOC defines

He said information technology (IT) departments will be responsible for distributing them

own backyard. Both Garziock and Lau

house once IBM completed its initial «oa-

only about 2.6 percent of the work done by employees in the Bumaby centre. About SDpercent of their projects are for U.S.organizations, about 20 percent for

struction.

Canadian companies oz agencies, and the

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IBM representatives daim that the innovation network is organized and priced to Iet it work affordab)y with clients of aB ofaes, frocolarge companies like State Farm and

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rest of the work is generated outside of North America. With its string of ianovation sitesaround the world, IBM wants to shed the stodgy Big Blue image in favor of a cool, hip New Blue brand I.D. 0

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No compromise TCPLablooks at inkjet printers battling for the middle ground and finds feature-filled models that balancespeed, quality, and price

en it comes to inkjet printers,

most people don't want to make many compromises. They want a printer that will do everything, at a very attractive price. Thanks to the inevitable downward migration of high technology tolower price points, most users no longer have to consider which compromisesthey want to make when purchasing an inkier printer. We' vesaid it in previous reviews, and well say it again: for the userwhoseneedsare general and undemanding, virtually every inkjet printer above entry level wig provideade-

both sides of the paper), and ex-tmnety But print spccds, but ytufg hare to be prepared to pay through the nose. Unlessyou'te a businesswith a high volume of doctunents that need to be printed in

repmduction that is suited to

tridge at a time, but if you' re in no hurry,

many of these printers provide cxcegent blacktort as well as reasonably good photographic reproduction. So why would you want to paymore? You could headtowardsthe high end, with ezccptionagygood output, bauer paper-handlingoptions (like theability to handle llxly inch tabloid paper or automatic printing on

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bette rbalanceofspeed,quality and price. Theseprinters, which feature technology the highest end of the inkjet world, ofFer excegent quality

andyoumaybe limited tousingonly onecar-

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quate output quality. Print resolutions that seemed a luxury two

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probablywont beworthwhle. When you step up to the mid-range of the inkjet spec-

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When a speed rating is determined for a particular printer, it is done in draft mode.Secnndly, the document being used is a nonstandard (read manufacturer-specific) page that often has no resemblance-extremely minimal coverageora sm allerpage sizeto the type of pagesyou will be Pfnltulg.

This makes it fairly hard to compare these rated numbers with speeds you' ll achieve at home, let alone trying tocompare the print speedratings of models bydifferentmanufacturers. To offer another (and we think better) basisfor comparing print-

ehoue

both the personal and the smaBofBce user. at a reasonably low initial hardware cosL

ers, we performed two tests of our

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own, using a approach.

tnbnQ One area of contention with

s tandardized

First, we took one of our 20-

inkjet printers is their advertised speed ratings. Many people who sm a page-perminute (ppm) rating on the sideofthebox aresorelydisappointed whm they get the printer home

page teat documents and printed it out on each printer in its fastest mode to test raw speaL Without

and Bnd results are muchslower than antici pated. This rating isone of the most mislead

fail, aB of the printers fell short of their rated speedswhen presented Continued anpage58

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wwwcnnndncompul nscom THE COMPUTER I%PER eC EDITION APRIL2CC1 5

c HANDS O N w No ctsmpamasslae Continuedfrom page56 with a typical document (which consisted of text from top to bottom, with paragraph breaks and bullet lists). The results are a bit

surprising in some places, with linle actual dffference between some printers that supposedly have much different speed ratings. The second part of the test was to examine photographic optimization. We took an image that would 66 up a standard sheet of letter-size paper when printed at full resolution, and printed it out on each of the printers at maximum resolution, on photo paper. The results here were even more surprising. Some printers that were slowpokes at text

• •

delivered the photographic goods much more quickly. Most surprising were the results from the Epson printers, which delivered the photograph in one-third the time of m ost of the restofthe printers,even at a resolution that was higher than any of the other printers. (The Xerox turned in a very good time, but at a resolution of )30081,200 dots per inch, it also didn't have as much ink to lay down.) These results are listed in the accom-

panying chart.

Anote ss bonk prices Suggested retail prices and estimated street prices arejust that: suggested and estimated. Because ofthis, pricing is subject to guctuation 6om region to region and &om store to shxre.

Ratedspeedof 10 ppm in blackdraft mode, op to 7ppm in mlonr. rorxsheet input tray. 5etup n fairly mine ma( noh only the oirlpnl paperoayto attachand the cartndges toinset Both USBand parallel connechonto PC. ComParible wilh Wmdows 95/98/NT/2000/Me aswell as MacOS8.1 or fates Ffofbfe canndge design. lhe standard setuphastwo removablepnntheads: onemlh a blackink tanli, and the otherwith three indwrdual ink tanlis for cyan, magent aandyellow.Theblackpnntheadcan be replacedwith an opkonaf photo printhead (photo black photocyan,and photo magenta),oranopaonal720

head instead, which brings the total number of colours to six. Lastly, the black printhead

dfn scanneranachmcm (5125).

From CanonCanadaInc.

• Dnver nmagatnn n quicand k easyonngthe vrduded setupmanual. • Text quality in black draft mode is pixilated bvt legible. Bestvfvality text isvery msp, evenon plain paper • pholographic resolution is generally good, though a bn oil lire gmllly side. While Canon's printers quite often lag behind the rest of the pack in terms of resolution, they often have a greater cartridge flexibility thatsome usersconsider a big advantage.The S450 is one of those printers. The standard con6guration of the printer

is a black printhead and a colour printhead, with all of the colours split into individual

Cmsnsa$880

ink tanks for greater ink ef6ciency (whenyou

From:CanonCanada inc htlp//cmi.canonmm/blc/ Snfgesledretail price 5199 • l„aanr720 dora per inch(dpi) manmumresolution.

run out of cyan, you replace it instead of the entire colour cartridge). If you want better photograptuc output, you can replace the

black printhead with a photographic print-

can be replaced with the IS-32 cartridge, which turns the S450 into a 720 dpi sheet-fed Compared to the other printers looked at

this month, the photographic quality of this

• Compalible wah Windows 95/98/SfyandMacOS8.1or later. • Diakvnode black text is pedecdyleyble, but speedn very slowcompared to other printers. Presenutionmodeteu is mcellent bnt evenslower.

• Photographs outputnvwygood,thoughwefoundthe primer to be abt sknmr thanils rated speed. Red

unit leaves a bit to be desired (though it certainly looks OK if you don't directly compare it). Output is a bit grainy in solid patches,

reprodounn0 lady true. Higher up Canon's inkjet line we 6nd the BIC-8200, which offershigher resolution and

though reds are reproduced fairly well.The

better photographic reproduction — in fact,

print quality is slightly better using the photo cartridge, though the standard cartridge con-

the standard cartridge design is specifically optimized for photographs. That's not to say

6guration still yie)ds adequate results. Really demanding users will probably want to step up to the next model, but for general purpose usethe S450 certainly performswelL

you can't use it for printing documents. It still

Canon SBC&200 Imp//cmcanon.mm/bjr/ Suggestedretail price: Ss99 • 1200xl,200 dpi resolution. • Cartndge dengn is ink effeent, comistinB of aangle pnntheadmlh sa mdmduafink tanks:black cyan, magenta ,yellow.photo cyan,and photo magenla. • Pnnt speedmeasured 8 differently thanother pnntws, becausethn unit is aimed at the photography nurkec one minuteperaxa-inch photoxmph,and 5 minutes for an Bx10 inch photo worksoul to about a ppm bladr, and 8 ppmcolour, • rfas lych USB and parallel interfaces Affvnone designInmns setupllnofves ordycafordge inslalatnn. • 100-sheet paper mpot. • As with many other Canoninkjels, users canpurchase an optionalscanningcartridge (5129). • Setup was fairly easy using the endosedgarde.

handlesblack text perfect(y well, offering very clean text in presentation and draft modes. The problem is that it's much slower than printers at the same price point 6om other m anufacturers — compare 8.5 minutes to the next slowest speed recorded this month (3.33 minutes) and it becomes obvious that the BIC-8200 isn't optimized for black text. As mentioned above, it is optimized for

photography. Six separate ink tanks provide the colour balance needed for excellent photo

reproduction, including very accurate reds. When one colour runs out, you only have to replace one ink tank not an entire cartridge.

An interesting side-benefft of thiscartridge setup: if you' re feeling creative, you can swap the cartridges amund randomly to achieve

otherworldly photos. Those looking for speedy black text will want to consider other options, but those

who are photography enthusiasts will 6nd dus model to be a very good choice, if a tad pricey. (It's worth notingthat the same model

supposedly retails for only US$199 in the Continued on page 60

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Afzg Ahil Kr/a/ Kl7A.RAID ...... . ..Szf 9/249 scorn USR55KPCI / Hardware.........549/95 MAG755 I 795/ el o FD .........5409/455/739 Parallel Port Cawf(Lplg a Lufg). ... 425 MS Dfxcal I/aamaf whoa/Mousu.............szg Logi/aohpsz/ Infamai whaal 58.......&/o/19 Gigahyla 7ZM/7ZX-I .... . . ., ..SI49/155 aooaa/Susaaomfe fcgay Ca/d....,.....gfo M//suhuht DP/o 710/ 920 ................5549/569 NEC AS70 IT /ASSO 19"...............5259/459 Aopuuw/agoKS+Whaaf Mouse.......&gg ! ff I Su/zoom5 I S/ IS Port HUS.........555/4O/95 NEDFEyoo/95s+/f25s..... maativaEasoua . ss yg / 54%12 49 s / PC I 1 2 S. . ...„..........S55 / 4 3 anil SEonGXI 53 RA/D Sms ........Sf 95 su/ecom 5Fon so/100 HUB................555 LG Flaliou 7/5FT//76FM................5559/405 CraaovaLive Value I&.I ......................157/gg aha sH5sf&EATA100 ............Slog DL/uk / zcom905 10.100M FCI.........$25I65 LG Fiauou 795FT/9ISFT Rus........54f9/559 SS Lwa/vacuumI MPS5.1 ............&255/fag 144Ph/3.3V32/54/i 25MS...........559/Ig/zoo G/gahyfaSVXRXV/AapoaoPro .....Sfug DUakTelephoneZisn Network K/t .....459 a(K I T 2y/1 y'.25/1s' 25 .. Szzg/255/539 a/lao Laua/ug452 I 54I Ayfss....,gog/gg/1 (5 EDD SDDIMM3 SV32 / 54M........Sf so/245 Dkiuk IOOST 5/ O/15 Foil Huu.sga fog/279 Phdps SO OuHQENgkdhgdmnid TS/I 09Ssy .27 ...............Szgg/499 c/aaksa4PT15ofy fizzy 200041 og/f Ss/f gg TushibaZ/1I 12/2OG6...,5169/19%25%2S5 AsusCUV4X/DATA100 ....... . . . ..5239 Tools ,RJ45/SNC Cnm/xhg......................sf 9 Fauasouu PL7(a/PF50..........,.........5399/559 DTTgzoo/2500/3500..............Sf on/319/ssg IBM Z2GBI g.f Gu........................5 'log/Zoo ah/i VPoAyafog/ RAID ...... . . ., ..5249 PCMCIA55KVgg Rw/ Modem...., ..........Sgo HitaohiCM515/II 5/Sf 2 ..........Ssgg/osg//459 500WSuhwoofar I 14OWStereo........ &55/I 2 IDE ROM E/dauolCasa....,............,.......,Sog Calf ua for Prfcua of other Parts not listed. AN prices roNect 3% cnah discount and are subject to change without pr ior notice. •

•

www oanadacomputsscorn THE COMPUTERPAPER BC EDITION APRIL 2001

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Mid-range inkjet printers 5450

Carmn BIC-8200

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Epson ' 5 C olor 980 .

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435 45x31xl71 Ratedbhck <artmlgecapaoty (pages) not avaihble at cove Ratedcolour cartridge capacky(pages) not avaiklble at <oven TCPLabspeed test resubs(minsack 2002e bkxk tes —draft faster 242 : 7.4 -best ual 12:52 Bxto hot Comeswith: Inde. C, M,Y,K Camidges ~ an ma ~low, black Windowssu OS 8.1andlater M mbm Interfaces USB, regal IK<epu x11 ~(uter 8.5~

59 45d33x20 9

240 lstk

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Hewlett-Packard DesUel 932C

Hewlett.Packard Desklel 952C

2,40<nl100, PhotoREt01 9

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Lexmatk 242

252

Xerox DocuPnntM750

2,4IKII1100

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No cnmpaumfae Continuedfrompage58 U.S., which may be aharbinger of a Canadian price drop...or maybe not.)

very affordable alternative. The print output is excellent in highest quality mode, even on

gpann Color ggyhsa$$0

ments.As always, Epson's printers support both Windows and Mac OSes, though the new line has Dually dropped the serial interfacefor Mac now that USB has become so prevalent. The 2,880x720 dpi mode is a true hardware mode, though it only kicks in when you select

From:SeikoEpumCorporatmn http//www.epson.corn Esbmatedstreet pnce:5229 • 2,881u720 dpi resolukon. • Rated at up to 12 ppmin blackdraft mode, 9 ppm <olour. • Comes vnth oneblack andone colour canddge • setupis mmmtakonly one paper suppet requires auachmenL • 100shee input Oay. • Both USB and parallel interfaces (Epson hasdropped the serial 8interlace). • CompagMewkhWindows95/98/IIT/2000and Mac05 as.t or later. • Lid hinges are abggimsy, and it's ee Yto pdl the gd nght og whichmakesdamageareal possiblily. • Economy mode draft text producestext that lookslike dot-matrix output, but issbglepble; presentation mode text 6 excegenl,evenon plain paper. PhotogfaphKoirtpul 6 Iu<egerl, eiel OilPknnpape< thoughredsare atouch muddy. • Canndges donot automaucagymove m an accemble sp(nwhel lid Is opelel, which IspfobleMIK If you want to removethe cartridgebefore the ink runsout • Model 88th (in rMac colours) alsoavailable. Though it's not the cheapest of Epson's new 2,880x720 dpi printer line, the 880 is stiB a

plain paper. This isespedally true for photographic prints, where you need amagnifying lens to seeany of the individual picture ele-

bliKk deft mode,10.5PPfn<ofow • Comes wah onebuck and one <okmr canndge. • Setup minimal, only one paper support to be attached. 100shee Input tfaY. • Both USB and parallel mterfaces(Epson hasnow

droppedtheserial 8interface), andopbonal Ethernet

Setup of the device was quick and easy, with only one paper support to attach, and the ink cartridges to install. Software installation was pretty straightforward when following the instructions on the setup poster. If

and Firewtre cnneunxty. • Compatible weh Windows95/98/NT/2000 and MacOS 8.5.1 orlater, • Ecormmy mode draft text producestext thatkmkslike dot-matrxroulpuc but issgglegible. Presentation mode text n ex<agent,evenonplain paper. • Photographic output is mcegent, evenon plain paper, Bough refs are atouch muddy. Carlridgesdo not automatkalb move to anaccessible spat whenRdn opened, vAch is problematx d you want to remen the camidgebefore the ink ninaouc Although they share the same printhead

there isanything to complain about with this model it's the plastic molding, especially around the lid. If you have small children

980. Most notably. the 980 has a much stur-

photographic paper.

who like to take things apart, be prepared to Bnd this printer's lid lying in the dirt in the backyard; for most pexple, though. it won' t be an issue. Overall, the Color Stylus 880 offers excellent output at a very good price.

gpgntsColor Stylus 080 FromSeiko Epwn Cofpoaan Imfr//wow colon.com Bnmatedstreet pnce:5389 • 2,880x720 dpi reolutmn. Rated at up to 13ppmm

60 PPRIL 2001 THE coMPUTER a<PER ac EDITIQN wwwcanadacomPuiesmm

design, there are a few differences between Bpson'sColor Stylus880 andtbe Color Stylus

allel interfaces for connection to thecomputer (again, it omits the older serial interface), and it also supports both Windows and Mac environments. More importantly, it has the same excellent print quality, which is what it' s all about. The price point on this model is a bit heftier than the 880, which may limit its appeal. When you compare it to some of the other models on the market with similar specifications, however, it starts to come back in line. With the quality and reliability of this model, it's certainly worth the extra investment,

especially if you have a higher volume of printing to be done. The networking option makes it even more attractive.

gnswlglg.pttehml gkesklug 938C From.Hewlett-PackardCompany

hup//wwwhp.ca Suggestedretail price:5299

dier design, and a larger form factor. Youstill have to attach a paper support to the rear of the printer during initial setup. but the output tray is larger, and everything is put together more solidly. The 980 is also faster. Althoughthe spec sheet rating is only a shade faster thanthe 880, we actually got mu«h better results during our testing. It also has a

higher duty cycle, up to 5,000 pages per month (though you'll have to replace the cartridges a fewtimes during that same period if

that's yow print volume). There are still some similarities, though. The Color Stylus 980 uses both USB and par-

• • • • • •

600I600 dptresoluuonmes PhotoRB01far better dot placement(oken axfisbngunhablefrom I100xgoo dpi on ogw pnntes). Print qualily can bebomted to 2,400xl,200 dpi by unlockingPhotoRELbul only onphoto quality paper. Rated for up to 9 ppm in blackdraft, and upto 79 ppm <olour draft. hgvn-one dengn meanshardware setup 6 asample as imemngthe canndges. Has both USB and parallel mterfaces. Compatrble wrth Windows94/NT/2000. Removable door on therear of the pdinter canac<om. Caiitinuad on page 62

• Im

• SE IRE

Ob Bridgeport Rd.

hap//idww Powsmonic.bc.ca •

•

I .

104-11400Bridgeport Roa,Richmond, B.C.Canada V6X1T2

Monthly Special Duron 750 System

Gigshyta X7Motherboard 126MPC133SDRAN NvdisTN?232MVideo Card Panssonht44M RoppyOri ve 10GATA66Hard Drive 52X CDROM/30 Sound 56K V90 PCIVoice / Fax Modem Keyboard /Mouse / 146wSpeakers One yearpwts Ihrcd years labour warranty

QO y %

6•t

•

el '

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Super Buy-,...,

Mini High guclity 6 pm fdnsence Ksybow d (Black / White).........,..$49 Mini Keyboard (Black / White) with Built-ih Touch-pad mouse....$59 Mini Wireless Multimedia Kdycbcrd (White) with Built-in Mouse.......,..$65

17n .25 7GLR AOC Monitor..........................$249

17e .25 7KLR AOC Flat Screen....................$309 19n .26 9GLR AOC Monitor..........................$339 AOpen 12x10x32x CDRW (Retail Kit).........$199

LG Sx4x32 CDRW + Software.....................$155

5 Port 10mbps Ethernet HUS........................$27 Keyboard + Mouse Sale................................$15 Promise ATA100 Controller............................$49

Prices are Cash / Interne discounted

pttee and avattebtttly eubiecl to chance without nottce. htt tnublmwbe & bfmde we ptopawwl atltle toepecdm awllwe. Mteroeotl producte muel bo cold with new system only. We reeerve the tl ht lo correct t 0 ra h t e at orrore.

•

KOIne Officer

KT Master ThuaderBlpoagg . .

Celeronn6$3 ............

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Ptlt<66...................... •

Pentlum BI 133mhz Mothertmard Integrated 32M TNT2 Video Integrated 4 channels 3D Sound Integrated 56K Votes Fax Modem 128M PC133 SDRAM Panasonie IA4M Floppy Drive 10G ATA66 Hant Drive 50X CDllOM Keyboard/Mouse/140w Speakem Free Aneut rue, WordPerfect etc.

ro-fooo.........gforg Asus A7V Motherboanl 256M PC133 SDRAM 32M TNT2AGPVideo Card Panasonic144M Floppy Drive 20G 7200rpm ATA100 Hard Drive 52X CDROM /3D Sound 50K Voice Fax Modem Keyboanl / Mouse /140w Speakers

•

Thunderslrtl 1000

•

POI-933 ..., .. $1N0 POI-1000......$1169

POI-667.........$70$ POI-BN.........$009

78.9N........... $989

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•

Pentlum ol 133mhz Motherboard 128M PC133 SDRAM ATI BM AGP Video Card Panasonlc 1A4M Floppy Drive 10G ATA60 Hard Drive 52X CDROM/3D Sound 56K V.90 PCI Voice Fsx Modem Keyboard/Mouse /140w Speakem

Asus CUV4XE ATAIOOMotherboard 256M PC133 SDRAM 32M TNT2 AGP Video Card Panssonlc IA4M Floppy Dmrs 20G 7200rpm ATAIOOHard Drhre 52X CDROM /3D Sound Card 56K V 90 PCI Voice Fax Modem

Keyboard / Mouse / 140wSpea kern

Asus A7V133 Motherboard 256M PC133 SDRAM Voodoo5 5500 AGP 04M Panssonic 1.44M Floppy Drive 46G 7200rpm ATAIOOHant Drive Isx Pioneer DVD Sound Blaster Live X-Gamer Altec 54w Subwoofer Speakers Logit ech Cordless KB 0 Mouse USR56K V.90 PCI Modem

' • •

VIDEO

CPU

Celeron 633/667.................................100/ 129 700 / 733......,........................139 / 149 706 / 800................................109 / 219 PenOum RI 007/700............,.............189/220 733 / 750...............,..........259/ 269 000 / 666..........................299/ 300 033 / 1000..........................369 / 459 PenOum 4 1.3G / 1.4G........................679/019 Duron 700 / 750.......................................85/95 000/ 850........................, ....,.,125 / 159 Thunderbird 750/000..........................130/169 850 / 900..........................179/ 209 950 / 1000........................249/ 299 1100 / 1200......................339 / 409 K60-450/5N /550........................59/75/129

Pengum233mmx ..........................................62

MEMORY 32M 64M 126M256M 512M P C133 SDRA M 35 55 109 ca l l

MOTHERBOARD

Asus A7V133 ATAI00................................219 Acus ATV133 ATA100 w/ Audio...................229 Asus A7V ATA100.......................................209 Asus A?Pro ATA66.....................................109 Aopen AK73proA ATA100..........................109 ABIT KITA ATAIN...................................219 ABIT KTTA-Raid ATA100............................249 Glgabyle 7ZM w/Audio..............................145 Giga byte7ZX w/Audio Dual BIOS................IN Asus CUV4X-E VIA133 ATA100...................165 Asus CUS(2 ATA100 w/Video......................219 Asus CUSL2-C ATA100...........................179 ABIT VP6 dual CPU..................................249 Aopen AX34 VIA133 w/Audio....................129 M?54MRw/Video,Audio, Modem.....,,.......125 INS7157 w/4xAGP. 3D Sound.....................109

HDD I LS120 I ZIP

5400rpm 10G 20G 30G 40G 60G BOG M ax/Fui 129 149 169 109 2 0 0 39 9 7200rpm 10G 20G 30G 40G 46G 60G M ax/QTM 149 169 10$229 35 9 - 109 215 - 249 3 5 $ IBM Promise ATA 100 Controler...........................49 Zip IOOMB int IDE Drive/ Disk................65/13 Zip 250MS Inl IDE Drive / Disk...............135/25 USB exLZip Dri ve 100MB /250MB....145/239

Asus V?100 MX32M / with TV OuL........159/179 Asus V7100 MX Dual-VGA 32M .....................209 Asus V7700 DDR 32M pum /dlux..........306/349 Asus V7700 DDR 64M pum / TV OuL...449/469 Matrox G450 Dual. VGA32M...........................195 Nvldia TNT2 / GeForce2 MX 32M............?5 /125 Powercolor TNT2 32M / TNT2 Pm...........70 /119 Powercolor TNT2 32M w/ TV In&ouL.............139 Powercolor Gaporce2 MX 32M /TVout 145/159 ATI Xpert 90 BM................................................50 ATI Xpert 2000 / 2000 Pro 32M................09 /105 ATI Fury Pro 32M Video In 0 OuL..................145 ATI Radeon SDR 32M / LE DDR............159/145 ATI ltadeon DDR 32M /64M..................235/205 ATI Radeon Ao.in-Wonder DDR 32M..............359 Alt Ag.indrtondert20 PRO 32M......................259 ATI TVJVonder PCI / USB.......................95/135 3dfx Voodoos 5500 64M AGP........................199 PCI 32MTNT2/BM SIS 3D.......................BB/49 LinkPro Flrewire Card / with SW...............99/119 Logilech Quickcam Exp / Web USB...,....BB /119

AUDIO

PCI 3D Sound Card...,.............................18 Sound Slaster PCI 10 / PCI 120...........29 / 45 Sound Stealer Uve value digital output..........67 Sound Blaster Live 5.1...................................$9 Sound Blsster X-Gamer / MP3+............139 / 139 GNT6000A S ubwoofsr

S p eakers..........40

Altsc ADABOO Dolby Digital Speakers............368 Altec ACS54w Subw o 4Speaks m(Black).......05 Altec ACS56 Subw o 4 Speakers (Black)........169 Ysmaha MS30 SuwoofsrSpeakem..................79 CresOveFPS1500/ 1000/ 2000.....115 / 135 / 105 Cma5ve DTT2200/ 2500/ 3500.....175 / 3'l9 / 379

Micro phone /HeadsetMicoVolControl......6/12

CD-ROM ICDRW IDV D 52X Creative/Aopen CDROM..................54/52 BOXAsus/Aopen......................................65/49 AdapteeEZCD Creator....................................15 Panasonie Bx4x32x IDE CDRW..................149 LG Bx4x32x o Software...................................159 Aopen 12x10x32x (Retail Kit)..........................199 Ricoh BxBx32x / 12x10x32x....................169 / 199 Yamaha 16x10x40x ........................................299 Plextor 12x10x32x / 16x10x32x(Retag) 339/409 HP Bx4x32x / 12xsx32x (Retell).............229 / 279 HP 4x4x6x External CDRW USB....................299 DVD12X Toshiba/Aopen......................119/109 DVD I OXPioneer / Toe hibs.............................129 DVD Decode Cent Sigma..................,..............09

•

MODEM /NETWORK 56K PCI Votes / Fax Modem..........................23 Diamond Supera 56K PCI Modem.................30 Aopen 56K PCI Modem SLM / PLM.......2$ /45 Aopen 58K Hard Wam Modem ISA...............05

Aopen 50KExternal Modem.........................89

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wwwcanadacomputdrmm THE COMPU TERPAPER K EDMON APRIL 200I 6 1

< HANDS O N > No compsemlse Continuedfrom page 60 modateanoptional duplexingdevice. 'Stoppnnt button locatedright onthepnnter cancancel aprint Iobinsuntaneouslyandsendacancelmessagebackto thePC • Sottwaresetupisquickandeasywhentmngthe enclosedsetupposter. • Qualsy ofdraft modeblacktext isgenerally good, thoughthere's theoccasional shadoweNect. Presenuuonvtualrtytext excellent, evenon plainpaper • Photographicreproductron isex<agent, evenon plain paper,withgoodreproducuonof reds. • Colourcanndgefairlyexpensive,bul pagecapaoty high. In the DeskJet 900 series, the 932C is at the affordable end of the spectrum, though it does share a number of features with its more expensiverelatives. First, it uses PhotoREt Ill printing technol•

ogy, whichhasa smaller dpi rating (600x6001 but more accurate drop placement for

improved print quality. Secondly, it has an ' optional duplexing (double-sided printing) auachment. It also has a button right on the printer that will stop a print job instantly, which is a

great idea However, its execution is not so

NewleNeegtesvgRTOGSTTOR9$1C

dean. In theory, when you press the button, it should stop the print and send a cancel command back to the PC, which will then remove

From.HewleR-PackardCompany http//www.hp.ca Suggestedretailpuce:02 9 ~ v•v • 601h600dpiresolubon usesPhotoREtNI for better dotplacement (often rndnungunhablefrom 1,200x1,200dpion other pnnters). • Pnnt qualitycanbeboostedIo 2,400xt,200 dpiby unlockingPhotoREt, butonlyon photoqualitypaper. • Rat+I for upto 11ppmin black draft, andup to8.5 ppmcolourdraft. • Ag.rrvonedesignmeanshardware setupisassimpleas insertingthecartndges, • Has bothUSOand parallel interlaces. • compatiblewithwindowsOx/NT/2000. • Removabledooron the rearot pnnter a«ommodates optionalduplexingdevice. "StopprinCbuttoncancelsl aprint jobinstantaneously andsendsa cancel message backtothePC. • Softwaresetupisquickandeasywhen using the enclosedsetup poster, • Occasionallyfeedsthrough morethan onesheetat a

the job from the print queue. During one of our tests,a too-thick sheet of photo paper was misfeeding so we hit the button. While it cancelled the print, it also sent the

printer dialogue box into a state of permanent hibernation, and it took a complete reinstallation of the printer and driver to fix the problem.

Once we got everything back to normal again, though, the printing quality wasexcellent, both with text and photography. The 900 series models feature some of the truest red reproduction we saw this month. As for the quality difference between 6 00x600 dpi u sing PhotoREt II I a n d 2,400xl,200 dpi non-corrected mode, we found there was very little difference, and that 600x600 dpi prints using PhotoREt stand up

well against prints in 1,200x1,200 mode made on other printers. To paraphrase an old saying, it's not how many dots you have, it' s what you do with them that counts.

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the 932C, with most of the same features. As with the 932C, the 952C uses PhotoREt III,

and «an be bumped to 2,400xl,200 dpi.It also has both USE and paraEel connectivity, features the "stop print" button on the printer, and has an optional duplexing unit. The differences between the models are few, but notable. The rated speed on the 952C is faster, though our speed testing showed only slight differences between the two. More importantly though, the tray design is more straightforward with the 952C and features an easy-to-load paper tray. We also found the "stop print" button to be less problematic here, automatically cancelling the print with no side eSects. In short, the DeskJet 952C offers excellent print quality and is more affordable than

higher-end models in the 900 series (the 970

• Quate/ oi draftmodeblacktext isgenerallygood,

Continued onpage 64

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< HA ND S O N > • Cnmpshble wth Windows 9x/M/2000/Me andMacOS

, No compromise

• Setup is quick and easyusmgthe endured postal. • Accu4eed-one of the best paperhandling systemsdfcshcagyreducespaper mafeedsOndmultiple sheets feOdlngthrough simultaneously. • Pc pal Output tray 5 not aSvade asthe paper, which may causeyoul Sheetsto fall og asthey're coming out of the pnntel, eSpeC ialy it your paperstock islighter. • ' Black draft text 5 vwy legible Ondcould evenpassfor

Lexmask Z41 From:Lexmrlk IntelnOtlonal, fnc. bftp//wwwfexmsfk.com/cOnOdx/ Eshmstedstreet pnce 5149 • 2,400x200 3, dpi Iesofuhon,regardlessof papertype. • Rated for up to 10 ppmblack dIOfl, 5 ppm colour. • AS-invfne desigmeans n setup ls quukandeasy.T op papersupport foldsdownwhen not ln useOndacts as 0dustcover • Hxs both USB Ondparallel lnteffOces

"Openaox"notebooks

two models, both in terms ofspeedand price. The Z42 lagsbehind in terms of colour output speed, but a quick look at our test num-

paper.Reprodudlon of reds lsfairly accurate.

' ~2

TOSHIBASatellite,'

Z52, splitting the difference between those

presentahonmade lf youdon't look too dosely. Presentation-modetext excellent even onplain paper. • PhotoglOphlc Iepfoducbon 5 excellent, evenon plain

CtImPu2000

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popular and capable. The Z42 fflls agap between the Z32 and

8.5 OriOtw.

Continuedfrom page 02 and 990). It is also sturdier and has a more reliable design than the 932C.

(other printers forceyou to usephoto paper). You may not seeany difference printing t«xt in this mode (and you' ll use a lot more ink, besides), but it's nice to have the option.

One complaint about the Z42 is the paper

bers shows that with black draft text, it holds its own against other manufacturers' printers —even some with a higher rated speeds.

output tray. During our speed test, we watched as the Z42 spit out pages, one after the other, right onto the floor because the output tray, which slides out of the base of the printer, has an extension that is quite a bit narrower than the paper coming out of the

TheZ42 iscapableofam aximum resolu-

print er.Ifyou havealotofdeskspaceand can

tion of 2,400x1,200 dpi, but unlike other manufacturers' models, you can use that mode with any paper stock or document

affordto leave a footof desk under the paper output tray, you should be OK, but if you have to place the printer on the edge of the

desk (like many users with limilted desktop real estate), this could be problematic. If you want to avoid the problem, youcan

TOSIIBA

invest a bit more money and pick up the Z52,

meanly pevkkv

reviewedbelow... and you'll get afaster print-

We service notebooks. Free estimate.

er to boot. Ultimately, though, it's a small problem when compared to the quality of the printer's output, which is excellent in pretty much every way.

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dfa sbcagyreducespapermideedsandmuupleshee feedingthrough simutaneously. • Draft mode ted isbit a raggedaround gfe edges,but still legllle. Pfesentationqualily text isexcellent. • Pbotopapbic reprodudion is excellent, mfbmmrepro.

dudionof rads. • Print cofhidges are available in two valiehes:s10ndafd and higfkyidd.Thelatter are moreeqmnsife (582for ahigfvyiefdcokmr and552 for black, OsOpPasedto 550 and550for tbe sundsfd), but mmling to high yieu candouble your pageoutput. • Ofdput tmy is widwi efb sn innovative design to bold the paper. Without getting into the offlce category, the Z52 is Lexmark'0 current top-of-the-line

inkjet product, and it comes in at a price point that many other manufacturers consider mid-range or even budget. You aren't sacrificing much if you purchasea Z52. Like the other printers tested this month,

it comeswith both USB and paragd mnnectivity, and supports Windows and Macintosh environments. Even better, the

print speed is quite fast (edging out the gpson by a few seconds). It also has 5 better output tray setup than the Z42 (reviewed

above), which means you won't be chasing Continuedonpage ffd

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The Power Mac04 ls, cults simply, Ihe Nrsl elf'ordeble alert-to Snlsh aulhorlng andrecording systemanywhere. For slartws, the Power Mac GdIs the tlrsl computer lo ship wuh e drive capable of recordingDVDvideos for playbackonmost consumerDVDplayers —a drive of e lype, by the way, Ihel unlit lustmcenlly costover 35,000. Even better, this drive also leis you waste musk Cosend arddve data on CD-AWdhcs. In other words,wllho buIlt-In DVD-A/Co-RWSuperorlve and pre-Imlalled IDVDsoltware- the aim pleat way ever to turn Oesklophtovles InloDVDvideos —the Power Mac04 Ghiesyou acompleteDVD produdlon solution.You caneven load up your Power MocGdfor professional-level eulhorlngwNh Final CutPro and DVDStudio Pro. All tor whal would be mmsldered peanuts Intlnsennwn.

We spociaHzo in..... 733MHz Power Macintosh G4

1MBDockside L3 Cache/256K L2 Cache 512MBPC133 SDRAM 60GB Uttra ATA Hard Drive DVD-R/CDAW SuperDrive wvtdtw GeFDrce2 MX 32MB Video Card 10/100/10008useTEthernetPart tnternolV.9056KModem Two USBPorts, Two Flrewlre Ports 4 Full Length 64-bil PCI Slots

Apple Pro Fun-Size Keyboard AppleProOptical Mouse

Dlgltal Video Editing

Desktop Pubnshlng

MocOS9.1, imovle, IDVD PLUS:

Iwlerwut 100MBZtpDrive IBM 75GB 7200rpm Unru ATA Hard Drive Apple Final Cut Pro 1.2

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Hu rmuw Kurdon SuundsticksSpeukers Appte22 CiwemaDtsptuy Canon XL-1Camcorder AppleCure 3-YearProtection Plwn

145-4471Ho 6 Rued, Schmo nd,BC,Cunudu V6V 1PS Tet 604 821.1228 Fmc 604 821.0813 Weh httpJ/wwwdmue bccu Emuth sules@dmuc bc cu ituurw Mow-Fri 10nm-6pm, Sut 1pm-Spm www.cznadaccmpulcs.eom THE coMPUTE RPAPER Bc EDITIQN APRIL 2001 6S

c H A N DS O N

thing you can't really get around except by printing in l,200xl,200 dpi mode. You can ease the pain by investing in the high-yield cartridges, which are more costly but increase your page count substantially.

No aaampraamlSB Continuedfrom page 64 paper as it falls off the tray. As with all

Lexmark inkjets, it comes with an Accu-Feed paper handling system, which uses a special gear-and-torque method to accurately feed paper one sheet at a time. The only real problems we «an point to

The bottom line: The 252 is an excellent

printer that has the same quality as many othermore expensive printers,butbe prepared to spend a bit for ink: you' ll be

are ink-related. First, when you' re printing in the fastest draft-quality mode using plain paper. the text is occasionally ragged

tempted to print out a lot of photos.

and smudgy.

Xmux Oecugaalnt gff7$0 From.XeroxLtd. hSpy/uinvrxeroxca Suggestedretail price: Si50

lf you switch to normal quality text, the

problemdisappears.Secondly,the ink cartridges are fairly expensive, which is some-

• 1,20th1,200 dpr resoluhoir, • Fourwriridge design (CMYK)usespnntheads and individual.repbceable inktanks. • Rated at 10 ppmbled, 6 ppm colour. • 150-sheet input tray canbeadiusted to handle legalsize paper, orsrnagercustom sbe. • Has both USB and parallel interlaces. • Draft-mode text 5 a bit ragged around the edges,but legible. Bestqualay moded generally vmygood, thoughthere maybe a bacf bleedingwhen udng plain

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The software setup was relatively easy, following the instructions on the setup poster. After that, you' re ready to print. Quality is

' gv I • •• 12x10x32 EfDE CD Re Writer drive retail package; Software included

' •

PanasonicCW-7586-8 Sx4x32 CD re-writer, OEM 2Mb buffer, software costs extra

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general ly verygood,though we found a few minor issues in draft mode. The speed is good. The only real nitpicks would be about the

)

•:Intel Celeron 733 5799 Intel Pill 886 51199 Intel Pill 933 51665 AMO Ouron750 5898 AMO 78266 120051560 •;

O r Monthly Lease $29

.ACT 17 ATX 250W lower ;Aopen AX34 133M meinboard ;PC133 128Mb SDRAM ;ATI Xpert 98 IMbAGP

Or Monthly Lease$55 Or Monthly Lease $4 2 Or M onlhly Lease SIS Or Mo nthly Lease $28 ACT 18" ATX 250W w/2nd fan ACT 18" ATX 250W w/2nd fan ACT 17" 300W toner w/2nd fan ACT 18" 300W tower w/2nd fan A s us CUV4X 133Mmainboani Asus CUSL2C ata100 M/0 M S I KyyproSux ata100 IWB As us A7V133 ata100 rnainboerd PC133 128Mb SDRA M PC 13 325SMb SDRAM PC 1 33 128Mb SDRAM PC133 256Mb SDRAM

Cre ative 52X CDROM drive P kmeer 16X DVDROM drive Creative 52X CDROM dmie

print quality, which isn't quite up to the level ofmany oftheotherprinters. At $150, though, the price point is very good, and the separate ink tanks will be even more attractive to those who want to go easy

Asus Gefmce 8 MX32mAGP Anus V7700 GTS32M DDR Aopen Geforceg MX 32MbAGP Asus V7100 Geforce2 MX 32Mb ;Maxtor ZOGata66 beni drive Ma xtor 30G 7200 eta100 HD IBM 46G 7200rpm ala100 HD hlextor 20Gb ate65 herd drive IBM 46G 7200rpm ata100 H.D. ;Panssonic1.44Mb nappydrive Panasonic1.44Mb Soppy drive Panasonic1.44MbRoppy driv Panssonic1.44MbRoppy drive Panasonic1.44MbSoppydrive ;Crea5ve 52X CDROM dmi e ;ACIT stereo sound

M760, which is essentially the same printer with a networking component). Like previous modds in the DocuPrint hne, the M7SD uses a four-cartridge design for more effirient ink usageand replacement, but this model goes a bit further. First, while many similarly configured printers have four cartridges of about the same size, the M750's black cartridge is bigger to accommodate users who still print a lot of black text. Secondly, the black and colour printli«ads areseparate and can be replaced individually, which means you don't have toreplace the whole printhead when you' ve worn out one component.

•

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Creathre 12x10x32 retail package CDRW, I Wl beffer underrun prevention, software etc.

• Photographic quality is very good,thoughredsare abit muddy. • Paper thickness dial along thesidemakes'4easyto switch betweennormaland thidier stodi. • Setup was quickand easy. • Compatible with Windows 95/98/NT/2000. The DocuPrint M750 is at the top end of Xerox's current inkjet line (along with the

on the pocketbook

Cr e ative 52X CDROM drive

Sound Biaster Live Value diggelSound Blaster Uve Value digitelon board 3D stereo sound So und Slaster Uve Value digIal + 4 ;Motorola 56K v.90 fax/modem RW 56K v.90 fax/modem US R 56K v.gg fax/modem M o torola 56K v.90 fax/modem USR 58K v.gg fax. modem ;or 10/100 netnmk card or I 0/100M network card or 10/100M iietwo/k card cr 10/100/rl nekvo/k ca/ d or 1 0/100m neawori cari c • ',3DStereo speakers 3D speakers with subwoofer Cambridy. speakers w/sub 3D stereo speakers Aaec Lansing ACS33spks w/sub + MicrosoRNatruelkeybanl I;Windows98 keyboard Microsoft lntemelkeyboerd M urosos internet keyboard w indows ps2 keyboard ;PS2 wheel mouse Min/COO S wheel Integimouse Microsoit Intetlimouse wheel PS2 wheel mouse Micnmok liiteaimouim wheel II

Editor's Choices

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66 APRIL 2001 THE COMPUTER PAPER BC EDITION vrwwranadacomputes.com

NICE gpson-Stylus Color 900 For userslooking for a w orkhorse,this is the printer to keep in mind. It's more expensive than others in this tield, but it's a solidly built machine with good speed and excellent print quality for b oth text ond photography. Detinitely recomnxcnded.

•

Hmebook Momory pcioo 144p in54/12iyzsaua $59/59/379

•

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•

$179 1 280 $3 9 9 / $359 7 56fSooketAI $95 • $249 $ 289 1 13 3(266mi $339 Iee i sooketA) $ 1 39/$119 $3 1 9 $289 12 00(266m i $379 I a eiSocketAI $ 179/$139

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•

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Penti umftt Retail/DEM C eleron Re t ail/OEM A MD Toird Retail/OEM AMD Third Retail/DEM AMD Duron Retail/OEM 700(FC-PGAI $225 aaaafycaxGA ) $18 6 888 $189 1100 $3 79 / $339 7 00(socketAI $89

tpRIMTBR/BCAMSR •

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VP6(133 Dust S370) $249 AK73PmiKT133 eta100 I $185 TVCA(via133 pga amSSI $169 M

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59 ~

•

Lexmsrk 262 The Z52 was the fastest printer tlus month, even if only by a hairsbreadth. Not only does it deliver speedy pages, the print quality in best mode is excellent, both for photography and plain black text. Even better. the printer itself is one of the more affordable models this month. Cg

< HA NOS O N >

Muddled layout of good Linux info unlikely to lure Windows addicts Windows user that L i nux i s better or easier to use. Confusingly. this section is i mmediately p r io r t o t h e c hapter o n installing Linux. What's most frustrating, however, is that tbe information most Linux newc omers w o ul d r e ally w an t t o kn o w

SY KNRh SAeeglH-Rebesge ore people are being introduced to Linux — an operating system that can be downloaded for free and is widely being touted by

rwuvlml I

R ~v r m p r

many as a replacement for Microsoft Windows, and no t j u st a t t h e server level, bu t a lso f o r r egular computer users.

LN BR BPC

about — setting up desktop applications, getting and "making" more soflware, and online Linux resources —is all here,

A 12-Step Progr s m for Hsbitusl b/igkdotas Users.

Its stability, speed and the growing number of professional desktop applications that support it — most of them also

but located in the final chapters of the

book.

Take immediately tn overcome Vindnva dependence.

available for f ree — are beginning to turns the heads outside the techie community.

T he i n t ervening c h apters l o o k a t building your own kernel, connecting to

a network, file sharing and setting up a Web server. These are all useful subjects,

I crlllvr Josvvh nrurr

If you are interested in learning more

but they all require a certain level of

about Linux as a possible replacement

knowledge. And besides, not everyone

for the operating system on your current computer, you' ll need a good, basic

wants to set up a Web server.

It's like an introductory book for practices and flaky releases of its operating systems, and lobs critical j ibes at Microsoftrepresentatives who have denigrated Linux. Chances are that if you' ve bought this

i ntroductory b o o k t h a t w a l k s y o u through the process easily, using as little technical language as possible. You might think that with a title like Linux for Windows Addicts, this would be that book. Well, it isn' t. Billed as a "step-by-step approach to

ed anyways, so multiple chapters devoted to Microsoftbashing come off as an

ence" this book aims a bit too high for t he general computer user, who w i l l quickly get lost in this book. It begins with two chapters that put the boot t o M i crosoft for i t s business

getting Linux on your PC. Once it f i nally address this, it d ives into Linux line commands — not something l i kely t o c o nvince th e general

•

•s

S og paar 1

of at its end. Linux for Windows Addicts is a mess. Lots of good information, but not presented in a way that is likely to convince Windows users to switch. A better title for the book might have been L i n u x for W i n d ow s S y stem Administrators Who Want to Cut Down. If you are not a sysadmin, this is not the Linux introductory text for you.

overlong rant in a book ostensibly about

•

I • •

daunting elements of the operating system at the beginning of the book instead

book, you' re already among the convert-

breaking the habit of Windows depend-

•

Linux written backwards, with the most

annex for Bghrdoaae/kebRcge Aulhurs: MichaelJoseph Miller Publisher;Osbnme(dal. by McCrawHig) Tek800.565.5758 ISBN:007-2I3081e Saflcuver 414pagla 2001 Price:563.95 RNNNR: Informationcontent "I/2 Readability Intendedfor. Intermediate/Ezped Overall RatIng I/2 Ci

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Bringing small business to the table barriers preventing smaller businesses &om accessing collaboration

rowing global competition and an increasing need

solutions. "The reason we went

with a hosted collaboration and communica-

for b etter «ommunications will continue to drive

an expandingmarket for collaboration solutions and Web.based communi-

tions environment is that the last thing any small to

mid-sized businesswants to do is install and maintain a host of servers and the necessary dient so&ware," says David Hobbs,

cations. San Francisco,

Calif.-based Collaborative Strategies LLC predicts

that by 2002. Web-based communications and collaboration

business development evangelist for Centrini

t e chnologies

A gOOd paft Ofthe growing collaboration market will businesses today is comBut it would be amis- be made up Of solutions aimed squarely at the small phcatednoghwitho t

wifibeanearlyUSsl.gbillion market. take to think this market is

us having to add an extra

l arge-scale

and mid-sized businessmarket

business solutions. In fact, a good part of that collaboration market will

create Web-basedcollaborative environments.

lysts say that by 2003, almost two-thirds of

be made up of solutions aimed squarely at

The Centrinity FirstClass UM solution offers a business access to communication

unified m assaging and collaboration will be

confined to

the small and mid-sized business market.

Thesesmafier companies are looking for collaboration solutions that not only let employees communicate faster, but allow them to create dynamic teams, and learning environmentsthat can be accessed through the Web. Markham, Ont.-based Centrinity Inc.

solutions (email, fax, and voicemail) that all

(http//wwwcentnnity.com) made its FirstClass

es, FirstClass UM offers collaboration services, massaging and calendering. The key to Centrinity's solution is that it is

Unified Messaging (UM) system available last year. This service —which is hosted by an application service provider (ASP) —allows businesses and educational institutions to

reside on a single server and are accessible

through any Web browser or Web-enabled device —everything from laptop PCs with Web access to Web-enabled cellular phones, PDAs, and a host of wireless devices. Along with unified communication servic-

hosted, thereby eliminating setup and main-

layer of difficulty," Hobbs says. "Even industry ana-

outsourced." Because the FirstClass UM solution is Web-based, Hobbs notes, it is easy for anyone to set up a shared workspace that includes

Finjansays it would have stopped Anna ou'd think email users. having learned their lesson from last year's I Love You virus attack. They should have been wary in mid-February when

they received an email with an attachment

c laiming t o b e a p h ot o o f A n n a Kournikova. But no, email systems around the world began crashing as users threw caution t o t h e w i n d an d o pened t he attachment.

People who opened the Anna attachment let loose a virus that attacked Microsoft Outlook's email client list, using the list to spread. San Jose, Calif.-based Finjan Software Inc. (hilp//www.finian.com) mys its ann-vnus solution would have detected the Anna virus and put a stop to it before it tried to sprmd out &om email a)stems. Currently, Finjan has three anti-virus products: SurfinShield Corporate 5. 5,

SurfinGate 5.5 and SurfinGuard Pro for home PC users(a beta of version 5.5 can

applications in that environment.

be downloaded for &ee). Finjan products are designed to be vigi-

Because the administration of thesecollaborative workspaceshas been simplified, individual groups can set up environments with-

based on active Web content as ActiveX, Java

defining who can accesswhich documents or

out going through an administrator.

This simplicity has made FirstC)ass UM popular with educational institutions like the

Continued on page70

tenance costs, which are one of the major

lant not only against known viruses, but

also against the growing threat &om viruses scripts, and executable files. Michael Shear, who manages Finjan's Canadian operations in Toronto, saysthe company's software works by creating a virtual environment in which an executable fi)e or attachment can be run and it s actions

Serving groupware in small portions Thanks to a newsoftware model, small business use big business tools to collaborate OFusmes Cstsczlnaa ave you ever noticed that, when it

comes to useful software applications, big business has an edge over small business? They get all the good stuff, while small firms, like my three-person shop,

don't.

A case in point: recently I attended Lotusphere 2001, the Lotus/IBM developer conferenceheld each January atW altDisney World in Orland, Fia. Lotusphere is a veritable orgy, at least when it comes to useful business applica-

tions. Applications like Lotus Quickplace,

which lets you create a virtual workspace on the Web allowing team members in different locations to work cofiaborative)y in real time; or Lotus Sametime, which uses the

Instant Massaging model to keep employees in constant touch with each other, wherever they are. By themselves, Quickplace and Sametime are powerfuL But together? Why, I could turn the world into my office! I could talk and work with my colleagues in real time amund the dock, no matter where in the world we might be located!

' r

Given this potential, nnagine my chsaPpointment when I d iscovered that Lotus

checked against a list of illegal operations known to be signatures for viruses and malicious active Web content. If the program tries to perform an illegal operation, the anti-virus software will put

a stop to it before it can harm a home system or a corporate networlc B oth S u r finShield C o r porate a n d SurfinGate have tools that allow IT man-

products are mtwnt for big business. As for small &y like me? Forget it. Not surprisingly, I felt like a kid turned away from his big brother's party. In fact, I was prepared to go into a full sulk until I dis-

agers to set additional rules for flagging and stopping possible malicious code. SurfinGuard Pro allows home users to do the same, using what Finjan calls SmartKill Technology. A home user can set

covered that Quickplace and Sametime are available to small business after all, as long as

up rules that block certain kinds of codes while allowing others to r u n w i t hout

service yougetthem through an Application

provider (ASP). An ASP fills the gap between big business applications and small business users.

Continued owpage 72

interferen ce.

The software also has a SafeZone onto which suspicious executables or attachments can be dragged and launched to see ifthey are dangerous. CI

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w TECH E N T E RPRIS E % Ihrhzghtg assail bnslnass to tbn tabla Continued from page riS former Scarborough Board of Education (which has since been absorbed into the

Toronto District School Board) and among companies that want to set up virtual education workspaces to allow employees to

upgrade and maintain skills. Among the companies offering FirstClass UM to its business clients is the Hackensack,

N.J.-based GoAmerica Inc. (http//zesmeritseet), a provider of wireless data and Internet serv-

ices. GoAmerica combines its Go.Web technology with Centrinity's solutions to offer clients unified messaging and collaboration

over its wireless network Delivering these services over the Web is also central t o P r ovidence, R.l.-based

Bungo.corn Inc.'s (http//wwwbuago.com) solutions. Bungo.corn offers small and mid-sized businessesan integrated suite of comrnunimtions, pmductivity, and collaboration tools, which it hosts. Businessespaya service charge to access the applications through a Webbased interface. "Small businesses want the same kinds of features and flexibility they would get in an

[Microsoft[ Exchange or a [Lotus[ Notes," saysSam Fahmy,chiefexecutive officer and founder of Bungo.corn. "What we have come

up with for small businesses is a system that is easy for them to deploy and within 24 to 48 hours they have a rich collaborative environment up and running. They don't have to buy expensiv e hardware or software.they don't need a lot of IT expertise or an internal IT

Once applications are selected and the number of users spmfied, Bungo.corn beta

staff."

user information and creates user accounts,

Bungo.corn dients sign onto the Web site, then customize their workspace. They can

sdect Web-based email, LiveMail massaging, 6lesharing,Team Spaces,calendar,and contact list services. Also offered is a ShareMail service that allows team members to access the data stored in the personal workspaces of other members.

tests the customized service to make the features work together and in the way the dient wants.

Once tested, the client adds the necessary as weg as defining which files and applications each user can access. The cost of Bungo.corn services depends on the number of users: setup for up to four usersis US$399 and US$29.99 a month: five to 10users is U S$599 to setup and US$59.99 a month; and 11 to 50 users is US$999 to set up and US$199.99 a month. San Diego, Calif.-based Inovie Software

Inc. (httpf/wwwinovie.com)also decided early on that offering coBaboration tools and services over the Web was the best way to reach the small and mid-sized business market.

In 1997, Inovie began offering its TeamCenter suite over the Internet to make it easier to bring business teams together. In October, the company released TesmCenter

4.0 for creating Web-based work environments it calls e-Workplaces. "The idea behind an e-Workplace is that

anybody can create a space on the Web and invite others into that space and assign them roles and rules of participation," says Evan Kanuttila, Inovie's vice-president of market-

ing."Prom there,people can be provided with a variety of Web-based project management, document management, and cogaboration tools." The TeamCenter is Java-based so it can

run on a variety ofplatforms and incorporate support for SQL and LDAP servers. Another feature that makes TrmmCenter attractive to businesses is that it offers execu-

tives a high-level view of what is going on in each e-Workplace, allowing them to track the status of projects and the resources being used. TeamCenter has a set of e-Workplace Templates that allow teams to copy successful projects and methodologies so they can be

reused and shared. The new version of TeamCenter supports several impmved personalization capabilities, induding an electronic timecard system

allowing users to log hours worked. This is especially helpful for mobile or telecommuting team members who are on contract or paid hourly. T houghtShare C ommunications I n c. (Isp//wwwthouthrshsrecom) which is based in Vancouver, B.C., sees the Web as a key «omponent o f i t s c o llaboration solutions:

PlanBee and bZone. Plangee is for those who use the Web extensively to conduct research, to commu-

nicate, and in their everyday business dealings. This desktop application works along side most standard browsers and allows

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people to format presentations. work and information into buzPAKs that can be sent to others.

A buzPAK can indude notes, documents, images, and PowerPoint prrnentations. The buzPAK redpient can go through the inform ation, make any changesorcomments and send it back This technology can be used in conjunction with ThoughtShare's bZone suite of application servers, which speed the creation and easesharing of buzPAKs among workers in a businesL The bZone senrers can be hosted by ASPs o r IS Ps, which can then offer t h e PIangee/buzpAK solution as a fee-based Continued on page72

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other programs. "Wish you could afford to run sophisticated systems such as lotus Notes, but know

Continuedfrom pageds

Mindful that QuickPlace and Sametime require serious resowces and support, ASPs host such applications on their own sites,

you can't afford the resources to install and manage the software?" asks Connectria's Web site "We' re an application service provider that «an dehver Lotus software

then charge you to use them.

Basically, it's like having your LAN installed and managed elsewhere, with you

applications online." In addition to the application access, Connectria provides round-the-clock sup-

logging in via the Web. Connectria (htp//www.mnnectris.cern) is a

port for small businessWeb sites. What this means is that small firms like mine can hire an expert to design our site, then let

good example ofwhat ASPs can offer.This ASP provides Web access to QuickPlace, Sametime. E-learning (Lotus' online distance education application), and a slew of

Connectria take care of the maintenance.

Finally, it also takes care of supplying the

servers and keeping them secure and operational. "If you don't want to maintain a server and do all the work associated with hiring a system administrator, we can do it aa for you

customer and sales lead data that can be accessed remotely by anyone with the right password. This means a small businessthat relies on a mobile salesforce canstiR run an integrated sales program; no matter where

by hosting it on our servers," exp)sins Scott Weinstein, Connectria'I salesmanager. The cost?US$9.95 per month per user for

their reps might be. Meanwhile, TeamHR lets you put all your corporate manuals and internal memos on

email,and US$12.95 a month per user for

the Web, so that your staff can get at them

QuickPlace,Sametime, or any other program you choose,saysWeinstein. lemagbte (htrp//www .iemagine.mm) also supports a series of "rentable" cosaborative applications that are ideal for small business. For instance, TeamQuota lets you store

ffom anywhere. As for price? "Each application tends to costbetween US$20 to US$40 a month per

user," saysBob Cwry, Iemagine's director of technology. Is there a downside to using an ASP?Of course. For one thing, your data is on their servers, which could give them considerable leverage in any fee disputes. As well, ASPs

can go out of businessjust like anyone else. If you choose the wrong ASP,you could find yow data missing unlessyou havefully updated backups at your own site. This said, for small business operators who dream of using big businesssoftware, ASPscould bethe answer to their prayers. In my case, no longer will I have to hang my head in shame at Lotusphere.

I' ll be able to bold my own with any Fortune 500 chief information officer —at least when it comes to shoptalk 0 Jamescareless canhe reachedat jsmssorjtdesign.cern.

Brlnglng small business te the table Continuedfrom page 70 Even Microsoft is planning to take a

larger role in the collaboration market for small and mid-sized busmess by incorporating more collaboration features into its upcoming Office 10.

Although no firm date has been announced forthe release ofOffi ce 10, Susan Sharp, marketing manager for

the Mississauga, Ont:based Microsoft Canada (http//www.microsoft.corn) says the new release will make it easier to use Office to create Web-based inter- and intra-business workgroups. The two key Office 10 collaboration

features will be Document Manage-

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"We' vegonen a lot of feedback from our users and collaboration for them is very i m portant," Sharp says. "Collaboration is now a common

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< TECH ENTERPRISE »

IBM innovation centres open Burljaby, Toronto teamsjoin net()(fork of 20 e-business solution hubs t least one major company is bucking the gloomy trend of the bursting of e dot-corn bubble, optimistically investing billions in providing e-commerce servicesworldwide. New facilities in Canada are part of a multibigion-dollar IBM world network of Internet innovation centres. A new 20,000-sq.-fL o(gce in the heart ol Toronto business district and a 50,000-sq.-ft. o(Bce in a high-tech district in Burnaby, B.C.

ly called the Centre for IBM e-business Innovatioa Vancouver). Most think of the Big Blue prindpally as a adler of hardware, but IBM's Global Services division, which is funding the new centres, does$32 billion a year in business.IBM represenamvespredict that the worldwide "services" business —indudiag consola n, rabrkr(b pon, databaseand Web hostingand other soft technologyservices—wig grow horn itscurrent $350 billion ayear to $470 bigion ia 2003. The new network of innovation centres is

will offer complete e-businaa service. The twoCanadian centres are part of a worldwide IBM network, which nowincludes

regarded asa keyelement in hdping IBM get its piece of that growing pie.

centres operating or under construction in

pncHk Heuehrpmenl Cenfsn

Paris, Milan, Sydney, Tokyo, Hamburg, Chicago,LosAngeles, Atlanta, Boston, Dallas, and Washington, D.C. More centres are

While its oglcesare new, the Burnaby centre has been in businesslonger than any of IBM's other innovation hubs. The move into the purpose-built four-storey centre consolidates the multi-discipline team under one roof. The group wasformed in 1997 aad has since

planned. According to IBM Canada, "Over a year ago. IBM Global Services launched a worldwide network of e-business innovation centres that would bring together business strategists, marketing specialists, interactive

designers, application developers, and systems integration s pialists tohelpcompanies move to the next generation of e-business."

IBM haslong maintained it is tbe only Brm in the information technology industry that can provide a true, end-to-end solution for eg

levelsof governm ent andsizesof companies. Over the next Bve years, IBM plans to

invest $45 million in the Toronto facility. and $20 million in the Burnaby complex (actual-

executive for the Burnaby centre, says it has become a world leader in custom Internet solutions.

helped devdop a site that is expected to give shippers,ship captains,and others intemctive

During a tour of the main Boor of the faciTity, members of the team demonstrated

ships, cargo, and freight services along the entire seaway. Kimberley Seldon, host of the Design For Living cable TV series,demonstrated her new site (not publidy accessible at press time),

solutions developed ia Burnaby, induding a wirelesscdl phone billing and account access service; voice recogaition technology in ebusiness Web sitea and a segment of the Sydney 2000 OlynspicsWeb site.

The teamhashandled Internet-basedprojects for businesses, organizations, and governments around the world, induding U.S.based State Farm insurance,Air Canada, Toronto'sSick Children's Hospital, a telecommunications hrm in Iceland, and recently, for NetAid (http//wwwnenidorg),a joint venture conducted by the United Nations and several Internet companies.

Roger Garriock, business development

which IBM's design staff created. The result is a stylish, easy-to-navigate interface that com-

ln addition to technical specialists, the

plements the TV show.

Pacihc centre housesa creative team that acts as a kind of in-house adagency for clients.

AI shapes end sixes

HIHlng Hmsszeels ln Heghaen

expanded to about 250 members. It had outgrown its original faciTities and was scattered acmss four separate locations.

access to the locations, costs, and status of

The new street-levd Toronto facigty—in a former iasurance building on Bloor Street Bast in the dty's core—is a sprawling, shiny state-of-the-art Web design and consulting

enterprise with more than 100 employees. The location was selected to give IBM a commanding presence on the street in

Canada'sbusinesscapital.

IBM representatives daim that the innovation network is organized and priced to work affordably with dients of all sizes, hom large companieslike State Farm andAir Canada, to mid-si zed operations such as the Seaway Corp., to smagsrartup siteslike Seldon's. Though the innovation centres are scattered around the globe, the "turf" for each is not ne ~ geographical, but is based on the skillset of each teamand which would be

The "storehont" part of the centre includes

best suited to a particular project — in some

asetofnetworked meeti ng rooms,backed by a Web development complex dominated by a huge, open-concept creative studio.

cases a project will bwolve employeeshorn

Two of the Toronto centre's most recent

internet development dients attended the facility's grand opening and talked about

more than one centre.

The Burnabyemployees,for example,do very little work for companies in their own backyard. Both Garriock and Lau note that, to date, B.C. pmjects account for only about

their projects.

2.6 perceat of the Bmnaby centre's work

Sylvia Mondon. horn the St. Lawrence Seaway Management Corp., which runs the

About 50percentoftheirprojectsare forU.S. organizations, about 20 percent for Canadian companies or ageacim, aad the rest focus beyond North America. CI

inland waterway that connects the Great Lakeswith the Atlantic Ocean, said the centre

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ye APRIL2001 THE CotsPUIns PAPERBCEDlnON wwwaaaatsmmputes.mm

•

4 •

CNIPekerPAOPER

Platform News Linux •

M a c in t o s h •

Win dows •

Palm •

Eme r g i n g T r e n d s

Palm's sales slip: Is Pocket PC to blame?

The Palm update The PCis no longer the centre of the action in the technology world, nor is it the most interesting story

By StadauBuhoumm

Desktop for Mac is currently at version 2.6, •

•

mall handheld devices—like the various Palm and Pocket PCs—are gmwing in

which canalsobe downloaded at no charge). The new interface is an impmvement over version 3.1, which the majority of Palm users currently have. There are more waysof viewing, sorting. and working with data than before. The way contact information marked private ishandled hasimproved. Basedon my usagepauerns, this is the best new feature in the Pahn Deduop. Others may vote for the Desktop Alarms, the resizeable Memo window, and improved Calendar views. At about 7 MB, thePalmDesktop 4.0 isa largedownload.

GK R

importance and are usurping a lot of the auention that used to be paid to the PC. Palm

C omputing licenses the Palm OS to Handspring (Visor), Sony (CNn), and various othermanufacturers. As hr ashardware goes,theselicenseeshave been causing more excitement than Palmthe Cgn for its atuactive design, jog dial, and Memory Stickcompatibility, and theVisor for its versatile SpringBoardexpansion slot. The most recent Mm handheld is the

entry-level m100, which hasbecome popular with studentsand otherslooking for a styhsh but inexpensivePalm. In toms of adding new capabilities, though, itis hardly exdting. Palm is being very tight-lipped about new releases, but it seems that several new units, induding a colour version of the bestsdling

Palm Vx, will be introduced in the spring. An upgrade to thewirelessPalm Vll is also anticipated. It maymrenreach Canada

Fansuesnmp4.S's agendaviewshowstke mlendsr and todo Ihl slnmnaneou sly.

Bashtap 4 asutuos On the software side, Palm has been much

more active. An upgrade the Palm Desktop, version 4.0, canbe downloaded fmm the Palm Web site.Sinceit is free, easyto install, and has no drawbacks,it is recommended as an upgrade for Palm Desktop users running Windows nx, Me, NT 4.0, or 2000 (the Palm

n the skirmish between Palm Inc. (Iup//wwwnslmtom)and Mtcrosoft Corp. (Iup//wwwmiomoitcom)for dominance in handhold computers, PC D ata I nc. (tsnr//worn.ptrista.com)notes a win for the latter.

The market research Srm reports that

fewer Mm deviceswere sold ia lanuary than in December in the U.S.—60.5 percent versus 63percent, respectively, of the total handhelds sold. Meanwhile Pocket PC devices picked up some of the slack, winning four percent more of the market. Mm devices indude products from Pahn and Handspring Inc.(hup//nssm.tundspring,com), among others, that employ Palm's smallish operating system (OS). Pocket PC devices use Microsoft's OSand its programs. Devices from Compaq (htur//www.o <mpsq.ca) and Hewlett-Packard (nun//wwwhp.m), for example, run the Pocket PC platform. PC Data's researchmarks a blow to Pahn's market-leading position. But according to Continued onpage 76

OS onhancsmants minor hut usahl A more important issue than what's running

on your desktop isthe version of the Palm OS that's running onyour Palm. ToSnd out, dick on the menu button whenyou are in apphcation menu mode. Select Info then Version. Chancesare you're using Palm OS 3.0 or 3.1, untrueyou havethe Palm minn, which ships with the most rmxnt version, 3S. This version is a desirable upgrade fmm 3.1, but it isn't as

Continued onpage78

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MacWorld Tokyo brings new iMac, San Francisco recap his year Apple chief ceautive, Steve Jobs, was again in Japan to give the opening keynote addressat MacWorld Tokyo. He spent much of his presentation recapping the newPowerBook G4, OS X, and iTunes announcements he made in San Francisco. However, there were two new product announcements, aswell as newsof a couple of price drops. sowe'E focus onthose this month

The top two models have CD-RW drives, while the bottom hase regular CD drive only. The hard drives are now 10 GB, 20 GB, and 40 GIL but RAM remains unchanged at 64 MB for all but the top of the line, which

$2,699 lastyear must be quite unhappy at this point. Following a previous drop to $2499 on Jan. I, the Cube will now retail in Canada for a mere $1,949. At this price customerscould pick up acubeanda cheap 17inch monitor for the price of a high-end iMac. However, those who want a Cube with CD-RW capabilities will have to opt for the next model up, which now indudes 128 MB of RAM and an Sx4x32x CD-RW drive for $2,399.

The 500 MHz Cube is still available only from the Applestore for $3399 with 256 MB of RAM, a 60 GB hard drive, CD-RW drive, and nVidiaGeForce 2MX video card, As with other new Macsthough, the CDRW drives ac not capable of playing DVDs, so if that matters to you your only choice is the base model with the standard DVD drive.

Nme eVBNneel So ship for Mnc first Jobs announced that the newest video card fmm nVidia, the GeForce 3, would be shipping Erst for the Mac andwould be available in March fmm the Apple Store. The new card wig be a build-to-order option in all G4 towers,but wiUalso be available separately for existing G4a It will not, however, work in theG4 Cube at this time as

it draws too much power and wifi not fit in that computer's rather confined case.Future GeForce3 models may work in the Cubes, but no announcement hasbeen made at this thee. The Geporce 3 is a 4x AGP card that includes 64 MB of high-speedRAM. It is the most powerful video processor ever devdopcd,andiscapableofveryhighqualityrealtime rendering. To igustrate its power, Jobssaid that each frame of Pixar's Erstmovie, !area fs took 55 hours to render on a Craysupercomputer in 1986 and can ncw be rendered in real time on a GeForce 3. The GeForce 3's CPU is capable of 76 gigafiops,but all that power comes at a stmp

price. The standalonecard for existing G4 owners is IJS$600 directly &om Apple, and may not be available until ApdL The build-to-order option is US$450 if you' rebuying a Mac that comeswith the ATI Rage128,and US$350 ifyou'rebuyingaMa c that comes with the Geporce 2MX or RADEOBL

receivm 128 ML Prices (in Canadian dollars) have also changed, with the base modd increasing &om $1.199 to $1,349. For the ema $150 you gain 50 MHz CPV speed, an extra 3 GB of bard drive space. two FireWire ports, and sn Airport expansion slot. The next model up is $1,799 and features a 20 GB drive, 500 MHz CPU, an Sx4x24x CD-RW drive, and a new video card with double the memory (now 16 MB VRAM). The top-of-the-hne model remains the same price at $2,299 and now sports a 600 MHz CPV, 40 GB hard drive, CD-RW drive, and the 16 MB video card. As for colour options, the base model is only available in Indigo. The next model up adds Bower Power and Blue Dalmatian, and the top modd adds Graphite as achoice but removesIndigo. The swmt spot in this newline seemsto be the $1,799 modeL with its CD-RW drive, FireWire ports and 20 GBhard drive—a per-

llhnes ttpthde su4nsetf Apple has releasel an iTunes update that allows the program to burn CDs using nonApple CD-RW drives. The ilbnes 1.1 update is avaihble Som Apple's Web site or in the software folder on your personal iDisk It adds support for more than 25 of the most popular 'third-party CD-RW drives, induding many external FireWire and USBdrives. ln order to use it. however, you must disable any existing software that might have come with your burner, such as Toast or Discribe, asthey will confiict with the ilbnes drivers. Ilbnm remains a Seedownload and is now induded with all new iMacs, G4 cubes, and G4 towerswith CD-RW drives.

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Some peoplehave complained about the !sate IMnzs fnsfsr, mme eulowhl

lack of DVD drives as an option in these ncw

The most controversial iMacs ever were

Macs, but considering that last month Apple removal DVD drives fiom the G4towers,it should come as nosurprise that the company is placing an emphasis on CD burners right now. Expect DVD to make a return when there is a su%cient number of DVD/CD-R combo drives available for Apple to bundle them wnh future rcvidonsof the iMacand G4 lines. In the memtime, many hmfiies would be better served by purchasing a $300 standaloneDVD playerthatcan behooked up the the Swnily TV than one that requires everyoneto cmwd amund and watch movies on the iMac'sbuilt-in 15-inch monitor.

announced in Tokyo and are available now. The new iMacs feature faster CPUs, larger drives and CD burners on somemodels, but the thing they will be most noticed for is their colouriul caser. Job announced that Apple wasbe keeping the twomost popular colours—Graphite and Indigo —fiom its previous lineup and adding

two newcasesthat feature patterns embedded in the plastic. The new iMacsare Bower Power and Blue Dalmatian, and while somepeople may Snd them mteresting, we imagine that the mainstreun PC audiencewill have a Beld day.The Bower Power iMac fcaturcs multi-hued Sorel paeerns embedded in the case. and the Blue Dalmatian is turquoise bluewith wbfte spots. As for the specs,these machines are quite impensive. Them aa three modds this time with G3 chips running at 400 MHz, 500 MHz, or 600 MHL

Sg Isbn ~ pslsn zsrbCSdRWsfriss Many were expecting Jobs to announce new Gibes with upgmdcd spew in Tokyo, but instmd Apple chose to lower the price yct again and add a new model with a CD-RW drive. Those of you who bought a Cube for

TS APRIL2001 tHE COMPUTERPAPER zC EDITION wwwrsawnmmpwescem

Continued frompage 75 Stephen Baker, PC DatA vice-president of tecbnolol pmductz research, Palm likely

doom't Sel evena sting. 'We' re talking December to January and consumer focusversus a business pmdurt," Baker said doring a telephone interview. "Little itty-bitty marhet changes like this aren't sigrnficanz The analyst Sgurcsthat when it comes to Palm versusPodiet PC, the tech presstends to compare applesand oranges. Palm is arelatively low-cost device designedfor pmonal use. Micmsoft's handheld platform speaksto businessusers. Mind you, applesand orangesmay be different~ut they' reboth Suit. Ken Smiley, senior industry analyst with research Srm Giga Information Group Inc. (hzytpwwr,szsweb.tcm). said he agrees with Baker's asensment of the Palm/Microsoft debate. However, he believes that even though the Palm is built for consumersErst, it doesn't mean Pocket PCs aren't going to be marketed to consumers, too." And in the consumer space, he notes, Pocket PC could have a distinct advantage because the platform is more robust than Palm's OSandsanies Microsoft OSIce applications. including miniature versions of Word and ExceL "The iwue is what you want to do with them," Baker said of theseduelling computers. If, for example, you want accessto corporate-style applications on the go, Pocket PC deviceswould probably be the choice. Here Smilay agreed. "If all you want to do is keep track of contact, take shnplc notes... then the Mm device is what you' ll seeconsumes going with." This marks the distinction between the

two handhelds, so firr asBaker is concerned. Most consumers aren't willing to pay the price premium on aPocket PC when afi they want is an clertronic organizer. Smilcy said Palm bas the upper hand among averagehandheld shopperx "Ycs, the [Compaql iPaq is the ben pmduct on the market right now, but it's also priced at US$500." Still, Smiley envisages a day when the Pocket PC haswhat it takes to destroy Palm's leading market share. Let's say Sony Electmnics in. wanted to port its music content to its handheld, CE6 Right now, it would be a hard go with the Pabn OSwhich is the platform Sony selected for its tiny mmputer. Microsoft's Pocket PC, with

The 22-inch Cinema Display —once the dream monitor for the ultra wealthy —is now attainable for th e moderately wealthy, too. Jobs announced that due to changes in the LCD market. Apple will be selling the monitor for $4,499, down a whopping $1,501 from the previous high of $6,000 Canadian. This follows last month's price drop for the 15-inch Studio Display to $1,199 from $1,500. At $4,499, however, the Cinema Display is still out of the question for many of us mere mortals, but if you were even considering purchasing one before, now's your chance. 0 icstiaSiemens(sueeuCilmac.corn) is s VsatcuvsibasedMsoatosh I! ipeoskst,

WmdowsMedia Player, on the other hand is rcadymadefor such rich applications. "Thehope ofPodietPC and even companies hkeSony... [is that, ifl Sony wants you to accessSony content and to pay somesort of myalty fee, Sonywould go with a device like a Podiet PC,"Smiley said. As a resuk, "I think [Micmsofi) is in a better position right now. The question is can Micmsofi, HP, and Compaq capitalize on it before Palm updatesits platform!" Surdy Palm is working on a fitter version of its OS. It's only a matter of time before it matches the Pocket PC. And if that day comes before Micmsoft's partners get their acts together, 'you' ll probably then see the death of Pocket PC,"Smiley said. At the same time Palm's development work brings a dilemma consumers might wdl wonder, "wby should I buy a 16-bit black-and-white Palm todaywhen tomorrow I can get a 32-bit wirdess [Internet access[ Ccwtiwtwd onpage$2

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SU B J ECT TO CHAN G E

WI THO U T NOTICE

wwwccnsdsromputec.corn 1HE COMPU TERPAPER K EDmON APRIL 200I 7 7

< PLATFORM NEWS n lbe Ibtlna update Continuedfrom page 75

recordsand a new menu choice (Duplicate Address) in the Address Book that improves the speed of entering records of several people

easy to install as the Palm Desktop, nor is it

&ee. A list of benefits of 3.5 can be found at hzpf/wwwpatm«om /sohrwrrtrpalmos35,html. Someare technical, such as improvements to HotSync that speed up synchronizing of desktop and handheld data. If yow desktop (or notebook) PC has an ird'«ared port, you can now synchronize it with your Pabn by beaming data rather using the cradle. Most of the other new features concern bet-

ter menus with improved organization and more choices. I like the Agenda View in Calendar that allows me to see my schedule and to-do list at the same time. This is the same as the popular Agenda view in Pocket

PCs Pocket Outlook On the Palm, every application bas a menu that is invoked by tapping on the menu icon at

the lower left corner of the screen. Now it is possible to invoke the same menu by tapping the menu text at the top of the screen.

For example, in the Memo Pad application, you can either tap on the top left «orner of the screen where it says Memo or the lower left corner of the screen on the Menu i«on. In either event, the same application-specific menu will pop up. This may seem like a small advantage, but for some users it will be significant. Think of the fuss created by keyboard manufacturers whentheyadded Windows-specifi ckeys. The Windows Menu key, located next to the Ctrl key on most such keyboards doesnothing more than bring up the Start Menu. You can achieve the same a(feet on any keyboard by pressing Ctrl-fisc, but many users are lost without this spe«ial key. There is also a better handling of private

from the same company or organization. Most

not quite as versatile on the phone side. Although the Palm Web site provides a list of tested and approved phones, you will need to do more research on your own, with the help ofyour wirelessphone provider.

However, there are several steps that must

connect your phone and Palm is also required

resets of the Palm unit are required. At the outset, you are instructed to check on the

power situation of your Palm. The Palm must have a lot of battery charge left. since there is achance the Palm won't start again if the upgrade is interrupted (it will have no oper atingsystem becausethepreviousversionwillbegone and unrecoverable and the new instag incomplete). The upgrade is a one-way aKair. There's no going hack to the previous version once the installation is performed. Having said that, I' ve never failed to complete one of these upgrades myself . Performing an upgrade of the Palm OS issimilar to doing a flash upgrade of a computer BIOS. Perhaps I' ve benefited fiom my experienc in that operation.

gbartralauluaa gt/ab ppomlau On Feb. 1, Palm started to ship the Palm Mobile Internet Kit, which is simply a CDROM containing software that lets a Palm

conner to the Internet through a wired or infrared connection to a compatible mobile phone or modem. The good news is that the Kit contains the

and phone. Others will wait a few months to see what the early experiences in Canada are. I think the focuswill be on mat than~

The Pahn Mobile Internet Kit works with all Palms fmm the III to the most recent. It is

of the other changes are of this magnitude. Small, in other words. You can download the OSupgrade fiom the Palm Web site forUS$14.95,or choose to have it shipped to you on CD-ROM for US$19.95 plus shipping and handling. Either way you get the same file. The instrucuons provided are explicit, and fairly easy to follow. be perf ormed exactly as described. Several

them to the Internet with their existing Palm

Palm OS 3.5 upgrade. The bad news is that the kit costs US$39.95, plus shipping and handling.

Palm Og40 coming At PalmSource 2000, held in December a few miles away from the Palm HQ in SiTicon Valley, the next version of the Pahn OS was

publi«iy demonstrated. Called Palm OS 4.0, it will include better support for wiriess communications, telephony, 16-bit colour, multitasking and multimedia. It is expected to be rieased later this year, but it's hard to say exactly when that will be. I expected to receive a copy of the beta in

You may have a phone that is on the list, but discover that your provider doesn't oKer data

support for that modeL A compatible cable to and may be dl(B«ult to 6nd. If you are one of the fortunate few with a compatible phone with an IR port, you won't need a cable at alL Assuming you have compatible hardware,

late December, but several months later I am

still waiting. This is a major and very strategic upgrade, which wig compete with RIM's

and you successfidly install the software, you

will be able to connect to your ISP via your wireless phone to send and receive email, and run Web-clipping applications. There are a few hundred Web sites that support this. A complete list, including many recognizable names, is available at hxp//wireless. palm.nel/apps. A Web-cgpping application must be d wntoadedand instalbd before bing userL 'Ihe top 10 downloads are: ThinAirMaiL Shuburks Coke Store Locator, Manism-W«bsuu, Fodor's, Ameri«an Airlines, GO Network's Tianskuor to G(k PalmAnswer, IWIN, Etak Traffic Touch, and iPopper. Web clipping has been controversial since it was introduced on the Palm VII but it is a good way to get useful infounation a«tossa low-bandwidth «orms«fion. The only cost of connecting to the Internet in this way is whatever your wireless provider charges per minute The quality of «overage you will experience will be a function of your wireless pmvider. Early adopters will Sock to buy the Mobile

Blackberryoo the one hand, and the Pocket

PC devices Rom Casio, Compaq, and HP on the other. Palm isn't likely to want to rush it

out the door. Don't wait for Palm OS4.0 if you want to «onnect to the Internet with your

Palm now.

gls zttzaay keyhorwl lank The bestselling peripheral for the Pahn is the Palm keyboard, whi«h is manufa«tured by a small company called Think Outside. It works as advertised, is easy to install, and increases the value of a Palm tremendously. Unfortunately, the same keyboard will not work with all Palm modeb. The m100, III/VII family, and the V family each require a diKerentkeyboard,since the connectorsarediK«rent in each case. Think Outside has pmduced a model of its keyboard fiar the Iornada 540 family. It is marketed by Targus as the Stowaway Portable Continuedon page 82

Internet Connection ICu, since it connects

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< PLATFO R M N E W S % lbu ituim updsgu Continuedfrow page 78 Keyboard for HP Jornada 540Series. It won't work with Pocket PCs &om Casio or Compaq, but it shouldn't be long before Targushasmodeb of the keyboard that work with all Pocket PCmodeb. The Targus Pocket PC keyboard is the

Palm's solusslip Continuedfrom page76 device?"Smiley suggested. While we' re talking apples and oranges, Warren Chaisatien, an analyst with IDC Canada (hzp//wwwidcrs). suggests we toss in some bananas,too. "We're also seeing the emergence of other

samesizeand weight asthe Palmmodel, with some important difFerences. It installs very easily, requiring the user to run a single setup.exe file from the included CD-ROM on the desktop to which tbeJornada isconnected. With the Palm, the procedure is slightly easier. involving thecopying of a single file. Unfolding both keyboards is similar, but connecti ng the devices to each keyboard is not. An additional step isrequired to prepare

form factors coming into play," Chaisatien said. Motorola Inc. (imp//www motorola.mm) and Nokia Corp. (hzp//wwwnsls.mm) have "smart cell phones" that arx an awful lot like Palms and Pocket PCs. And then there's that Canadian renegade, Research InMotion LuL (RIM, lnp//nanna.trey). This firm's wireless email device, the BlackBerry, combines Palm's organizational featureswith mobile conne«tivity.

the connector on the Targus unit,and each time I tried it, it took longer to connect the

"Now all of a sudden we have RIM in the middle with the best of both worlds,"

Jornada to thekeyboard than it did the Palm. Thenumber,feel,andlocationofthekeysare identical, although some of the special keys

Chaisatien said. "I think this rniddle road will

compared to the software juggernaut Bill Gates built, has the upper hand—and it likely intends to keep it. However, Microsoft hasa habit of sneaking up on the competition. Witness its growing market share in music players. By bundling WindowsMedia Player with its operating system and making friendsleft, right and centre, Microsoft decimated Real Networks Inc.'s (hztr//wwsueatcom)dominant position. The same goes for Microsofi's Internet

browser, Explorer. Whereas once Netscape Communications Inc. (hnpy/rvmsae tscspe.<om) had the most popular access program, Microsoft crept its way to becoming a force

Netscapecould not ignore. Might Microsoft pull a similar slowone on Palm? The analysts we talked to didn't seem to think wr.

political agenda are few and far between. "Consumersasa whole don't care. Justlook at the salesof Micmsoft's products." Smiley also notes a difference between companies like Sony and computer maker Compaqand its ilk Sonymight seea need for the Pocket PC's superior functions but computer manufircturers have little reason to offer

extremeapps.They havelittleconsumer content to offer.

Nevertheless, Microsoft still has an advantage with the corporate crowd,Smiley added. "If they' re committed to partnering with a

vendor, they' re likely to stay with them." Big business doesn't change if it doesn't have to.

As for Palm's Iaggbtg U.S. sales in January, it comes as a surprise to neither of the analysts quoted here. Both recognize this time of

year asvolatge for electronics makers. Baker said Palm'ssalesnumbers were high in December because people bought th» finn's waresasChristmas gffts. As for Pocket PC's higher sales numbers Inst month, Smiley figures this is when the corporate world spends money on supplies and infrastructure material —handheld computers count assucha commodity.

have different functions, which is to be expected given the different menu systems of

be the most interesting to watch." But no matter how many players nip at Palm's wrists these days, the company has a while to reign before its market dominance is

the Jornadaand the Palm.

seriously threatened. IDC Canada estimates

"It's not the same kind of thing," Baker said. "Microsoft only provides the operating system, it doesn't sell the product. There'sno way for Microsoft to infiuencethe pricing." Smiley said, "I think there's a big distinction to be made here. In terms of the [desktop) operating systems... there has always

After a week of testing both ~ I 've concluded that the Palm works better with its keyboarrL in a mechanical sense, than the

Palm's penetration rate to be 75 to 80 percent

been a direct competition between Microsoft

in this country. "We believe that this year, due to higher

and someoneelse. "In this caseIYsup to the marketing efforts

Jornada does with the Targus keyboard. It

competition. Pabn's market share will erode &om that number," Cbaisatien said. What a change from the status quo this is.

of vendors like Compaq, HP, and Casioy What about those of u s w h o b uy

"ABM" (anything but Microsoft)? DoesPalm

but applesand oranges—let alone bananasshouldn't be lumped together like this.

turbing, the Jornada doesn't alwaysconnect properl y in the"software"sense.

Usually Microsoft is on top, batting away

havean advantage with theseconsumers?

"Everybody wants to compare stuff that isn' t

In both cases, having one of these compact

this case Palm, a relatively small company

connects and disconnects more easily, and feels more solid while connected. More dis-

competitors from its lofty position. But in

"Those people are likely to choosePalmy

But for Baker, the whole debate over Microsofi and Palm is silly. Fruit may be fiuit.

exactly comparable."

Smiley said. However, consumers with a

— CanadaCornpnrrxrom

keyboardsavailable in a briefcaseto beused as needed adds tremendous value to the

PDA. Perhaps the complete mobile comput-

Handheld devices getting smarter, more popular, IDC reports

ing solution of the near future will consist of

aPDA, cellphone,and folding keyboard. The Palm can be protected with a password. Go to the main application screen, and choose Security. Enter a password, then tap

on Lock Sr Turn Off. This wig turn off the Palm, and requirethe password when it is next turned on again.

The password needs to be entered in the Security applet just once—but if the Palm is shut off without using the Lock gr Turn Off

command, there is nopassword protection. This i s a n u nsatisfactory situation. Password protection needs to be automatic.

I' ve assigned the Security applet to the Calculator icon, since I rarely use that application. Whatever I'm doing on the Palm, I'm a single tap from the Lock & Turn Off commanrk but I still turn it off sometimes with the on/ofi' bunon. All of the data on my Palm is backed up each time I synchronize, so if it is lost or stolen, no data is lost. Someone probably could have access to my data, however.

In contrast, when you invoke password pmtection (a 4-digit number) on aPocket PC device, it is always in effect. No matter how I turn off the Jornada, I'm

always forced to input my password when I

FRAMINGHAM,Mass.—According to a new market forecast, demand for so-caUed "smart" ls increasing at a rapid pace.The forecast hy I0C (hsp//www.idr.com), a global market intelligence company, predicts worldwide sales will leap from 12.9 million units in 2000 to over 68.X million hy 2004. Personalcompanions,a «stagery 10C defi nes

as a step up from personal digital assistants (PBAs),make op the bulk ofthe smarthandheld device market with 73 percent of worldwide shipments in 2000.

Smarthandhelds am devices that can he expanded hy software dowaloads or the addition of hanlware. KevinBurden,manager forIBCs smart hand-

held devices research program. said PBAsare simpledevices that consist o? a contact manager aad a calendar. "A personal companion is a pea-hated organizer. PBAs existed before personal companions. Palm took these to another level," Burden said."Yoo cannot put a Palm device in the same category as an Apple Newton.Some ofthe fuactionailty may he similar, hut personal companions evolved." Burdensaid I0Cs forecastreportls based on interviews with vendors about a variety of factors, including units shipped in the past, trends,expectations and growth rate. He said thecompany's optimism forthe space lsdue to

a changein the way smarthandheldsarebeing

nessusers.Microsoftdeviceshave an (operat-

purchased. "Prior to 2000, the typical device user wasa mobilebusiness person who spent 20 percent or moreof his time away from hisdesk. That personwould hay the device himself and use lt for business and personal use. It came in through the hack door." In 2000, Burden observed a change in the pro?il e ofusers."Listyear,mora segments out-

ing system) that is mora like a desktop than a haadheld, and more power?uL BecauseMicrosoft has aa existing enterpri se relationship with many companies, Burden said ithas a distinct advantage over Palm as more corporate customers purchase smart handheids. IBC said smart phones will he the fastestgrowingsegment ofthe smarthsndheld devices market.Burden said smart phones have an

sidemobilebusinessbeganbuying smarthand-

evol ved operating system and can download

heids,ladoding teenagers, soccer moms aad othergroups," he said. "In 2001, smart handheldswilihe bought by corpomtions to he used ss a business tooL They wiU he brought in through the frontdoor, aot the hack door." He said information technology (IT) departments will ha responsible for distributing them to employees the way desktops are now. "Companies will link their corporate databases to smart haadhelds," Burden added. Palm has been the dominant device manuFacturer ln this space since lt was created, said garden,hut he foresees a chaUenge coming from Microsoft. "When Palm came out,they focused on the simplicity of the device. Microsoff has seen the

applications. "Smartphones can work o?Bine,they are not dependenton networhed capability," he added. "Regular mobile phones do very little o?Itinesome ofthem play games, hut that is it.Smart phones ose applications that reside ln it." Burdensaid a businessperson getting on an

successof Palm devicesand hss said,'We will do that and a little more.' tticrosoR wanted its PocketPC devices to he more attractive to husi-

airplane canying a smart phone could download a customerrelationship management databaseinto the phone from the company's computers.He can thea update profiles and manipulat e data wh il e oa the plane because he ls not using the telephone. "It is not illegaL and when he ls back on the ground, he can makea calland sync the data." I00said 480,000 smart phones wereshipped in 2080, aad the company predicts more than 23 million will be shipped hy 2004. —Newsbytes

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Online 6 Connected I n t e r n e t Tr e n d s •

Wi r e d a n d W i r e l e s s • On l i n e S e r v i c e s • Wo r k Bs P l a y o n t h e We b

Testing ancI tweaking: the aftermath Highspeed Internetreport pushesafew hotbuttons

hen we ran "Tweaking and testing

broadband"lau month, we expected it to generate some reader rnponse mniL for a couple of reasons. First, high-speed Internet access is the curreut hot spotfor many TCP readers. Second, there has bmn a /ot of complainiug about what many users see as a credibility chasm between what's being promised by t h e high-speed Internet senice providers /ISPs) and what's being actually

delivered.

referto the type of sernce— cable or DSL So, Bell. Bell Canada, Sympatico, and HSE all refer to DSL service. while Rogers, Shaw, or OHome refer to cable access. In many areas of Canada,DSL and cable Internet access are delivered by different providers under different names but are similar services.) — The Editor

Nose meosumnent tools 1

Il . a a

measurement tool I fo und '~ very usefulisc alled Ne(S(3(Live " . . at http: //www.cnslogs.mm/. I havecable, but decided to test SympE(ico HSE10 seethe

Regedlt 101

software that Sympeticu provides (something manager I believe) that

Thanks to those who took the time to send in these mmments.

really enjoythis. Do you know any DSL psoviders that do not usssof(were 1o make the connection?

name ofa service oritsproviderisoften usni to

Just attempted 10 edit th e registry asinstructed in your article, but found no entry

didn't cover wss the annoying

requires users 10 log on every time. I didn' t

/Notes In thefollowing letters and mpli es, the

You' re quite right about the AccessManager being annoying. I eventually solved it by buying a router that suppons PPPoE /point-to-point protocol over Ethernetk so that it makes the connection without running software on the desktop. Althoughthere are other DSL service prov/der e ag of the onesthatprovide residnttial Fute snvices in Ontario are reselkrs of the Beg service,and require theAccess Manager. You may hke m axn/dw some AccessManager alternatives, like WinPoET or RASPPFuE C heck out t h e l i nks a t http: //www.sympa(iccuse(s.o(g.

diff erence. One thing you

rate folknv-up piece, with Maarten's replies.

loseph Choi, Toronto

includeitin my review. What' s mostinteresting is watching ag three /DU Meter, NecRwgec, and NetStatkive) at the sama time, since their numbers don't always agree.

a c St ation

cslhd HKEY IOCAL MACHI?a /system.What I did Bud wss an OHomc folder in software with no value set.Would you mind commentingon this? S(En Wade, Mississeugs,Ont.

Continued on page86

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Yes,we received more than the usualamount of mail What surprised us was the nature and quality of theresponses.We hnlf Experted some irate pot shotsfrom readers who did not agree with Maanen Hei lbron's observations and conclusions. Instead we recri ved detailed and wellconsidered mmments and questions tofi(rther the discussion. So, rather than chopping them down totwo-sentencesound bitesfor our letters column,we've decided to run tham as a sepa-

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young'un happens by,wanting to play on itwithyou?Ifyou am lookingforfunWeb sites for kids io play with while you am by their side, start dicking through some of the links below for fun games, animations, colouring books. activities, and more! (Noter the majority of these sites mquim Rash 0, which is installed in the most scent versions of Internet Explomr and Netscape Narigator,or Flash 5, which is available as a downloadable plug-in).

hooks, thN/U like this site. Here youqt Nnd a cogecl ion ofmazegames,cut-outpaperdolls thatcan be printed and dressed up.samples from the bools, quizzes, semen savers,and videosfrom theBemnstainBearscartoonseri es. hiqrllwwwbwwmainbess mm

Gf/nch Wbo SID/eCbr/shins movie tie-in shdf, it

acconiing to reading level, and menhons

hasplenlyoffun,warpedgamesthatwouldhave madethe good doctorproud.Planttws in the lore/sSavetheTreesgame,playtheGreenEggs

whether or not a given site hasBitterns. It alsoliststonsofsubjectcategori es. iapl/nm sile.bsrkeleyddu/Kidsoickl

and Ham Pktum Shamble, and mom. Teaches

shoul dcheckouttheClassroom Funsection. hgp//www.rasdomhoiuezonyseiusn1le

B.geussv(Ne • Arether book-elated site, this timebythewidely acknowledged masterofchildren's stories, Or. gauss. Besides Oe obggatofy

9. Kfdstiickf • This is a search engine created by librarians for kids. A good site for helping withhemework,the search engine describes each of the sites its index includes, lists them

NLAlfip TheISL'pgrlal Playgnnnd e Oeliberately low on text, this highly graphical/sonic Web site has plenty of stori es, games, riddles, jokes, links to similar sihs, as weUas sections for teaches and parentsto help tdds get the mostoutofthesita lmp//www.d/y.cornLI

l.Berlt'sBestSitesforChildren •The creates ofthe popular Theodort.Tugboat eeri are the

hosts of an online directory of goodWebsites aimedatchildren.Ithasa search featureand a top-25 sites-list. Virtually aU of the other sites mentioned in this list can befaund here. hEpy/www.berifsbesf.com 2.TVO Kids • Hosted by TV Ontario. thissite Plenty of TV tie-ins, with activity cenhes basedon shows, including educationalgames likeThe Word Hunt and The Gmat Canadian

Chal lenge,andtheIonaCrawlgrassSuper-Star Sing Aiong. It also has an Aft WaU, a virtual gallery that displays artwork sent in by kids. hap://wwwIvo.org/Ivotids 3.PBS Kids • Another TV-based Web site, it encapsul ates a number of sub-Web sites

e n

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(Microsoft Certiaed Professional]. I havehad a bmadband connection since 1997. Back then, Rogersprovided a steady40KBps [kilobytes per second), and if I bmwsed my network neighbourhood, I could seeasmany as

Continuedfrom page84

tnssthnwa

MHI That is conen,you do need yv add tke entry yvunelf, it's not there by default. I'm sorry if that wasn't clear in thesmyy. I recom-

Stlvboeaol'

60 other computers, some more protected then others. I tried Sympatico in 1998, went

mend yhay you use the fallowing link awd downloadDRTCP, which makes the whole promysof adjusting the RWiw setting much

to Shaw, then back to Sympatico after being disconnected byShawlate Imt year. Your artide Ms to mention Web caching servers and how they may affect download spopds.Asyou mustknow, both Shaw/Rogers and Sympatico usecaching serversto reduce

simphrf tap y/wwwdsifspcnscom/if pstidmphtml.

Anmbaanet 4 044 wny utsuubt Great artide but the speeds are all one way-

down. What about up'. My problem is uploading JPEG images to service folks for yw

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connects at about 44,000. Also, what about the satellite hookup

two to three times faster than ADSL &om

BeB, and I do mostly ftp downloads. The fastest speed I ever got was an Sp download at 687KBps when I was on Shaw. I have not

seen anything faster than 140KBps on

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MHI I'm sony that I didn't include those Sympatico. details in the story. Using Bell's SympaticoHSE Shaw limits you to a 5 GB per month "soft" service,I yaw upload speedsup ye 1 ISKbps. For download limit. That may sound like a lot, Rogdn.I've seen about double that,Duy som e however to some. it is nothing. Shaw disconpeople have reported even higlfer yhreughpur. nected me for downloading 19 GB over a The EvpydssVu High S peed Service three-day period. I left Shaw for Sympatico (DiyecyPC) is only capable of 400Kbps who has nolimit (touch wood). throughput on downioady, dnd the wpipad is As for the silly commercials and marketvia a standard phone line. SomeUS. satellite ing, anyone who knowsanything about netpydviddysare starting yo pmvide a fluter tweworking and how the Internet is designed wayyayegild service, but that's nat yey available knows that most connections are shared at in Canada some point, some are shared sooner then others. Speal and caching Ashley Milne I am a network consultant in ~ with three years experience and an MCP Continued on page 87

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< ONLI N E & C O N N ECTED m MHI When Iwrite, I try todefer(be my espwiencesuf an end-mer would —so tke details of network topologies and configurarions aren't really wi thin my scope. However, I wastrying

make sure that it wasn't down sll the time.

tofi gureoutifthere were any caching ejkcts. When I jirsrsfamng doing my rmts I wouM

pmblem, Dndgenerally the tech support line is more knowledgeable than Rogers'.

repeat a down(cad jour or jive times in rupid succession. However,any of the five downloadsfrom a sitemight be thefastestor s(owesr,and I coukl not find any pattern with CmHomeor HSK After about a month, I stopped looking j'or cachingejjecvs.I did find thar CNBT'I highspeed test page (hnp//rfbsenncea.Inc(tom/hand md(h/)iscmckrd.The second or laterrunsof the reston itssire yields a chart that indicares you Rave"infinite" band width Thosearefastnumbers I(iaryou report.The fastesttpHpme transfer (' ve seenis 34OKBps. Thefmresr HSE was I l (KBps, buf Ikat wason the Notte( modern. I' ve hoi( readers with Akaiel modemsreport speedsup ro ISOKBps. I checked with both RogerstgtHomr and Bell's Symparico HSE, and neither have limits. I weuM havethought Shaw wouk(justsend a bill for the mitrausage.And I agree 5 CB is not a lp(, and iscertainly lessthan I typically use.

Now, it's worse both ways than it used to be. I often get ping times to the gateway of 2,000 to 3,000 ms (or two to three seconds) snd this is worse than 2 56Kbps modem. Shaw notified us that it isupgrading, but I'm not holding my breath for any improvement. Frankly, your decision to cancel ADSL at your location (Onterio) is badly made, and I would expect that as Rogers adds customers,

exchanged systems, but then it grew even worse. Shaw helped me to fix up the DHCP

A ngl Hw ppoyguynddD I' ve just reed the your artide and felt that I should share my experiences with Rogers CaHome on the West Coast. My negative experiences and impressions of Rogers started et the day of installation. Their Technical Support Agent was less knowledgeable than I sm. He seemed to be lacking memory. He had trouble remembering the hostnsme that was assigned. Then be wss unable to get the DHCP configuration working. Initially, the service wnsmuch faster than our 28.8Kbps modem, but I noticedthat the service degraded as time went on, so I thought that hardware performance is not proportional to the number of customers. Over time, I ssw more problems,like lost connections. Iow speeds, and low bandwidth. I rarely got) 00KB psthroughput and maihng lists started sending probes to my email to

jiletransfe s. Ofcourse ifrbarsraru tochange,I'llbecalling Bell again. Maarten He((bren

maorten@hei(bren.com

Ceg Os!

COmPuter.

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Problems?-•

I'musingetaeckup on theInternetto back

MHI Thanksfor the kind words. Other (euer writers agree that the AccessManager is the sourceof much aggravation. I wonder why Bdl doesn' tprovide a non-AccessM anagerservice ar apremium price? That's an interesting observation rhnt I'd forgotten—thar with HSF„ofirn the finf page is veryslow ro start, as if someinternal prmy server haste be ininalisedf irs. Maybe another readerhas the enplanarionfor this.

artica

COMPUTERPLUS

up my system, so e fastupload is very veluable. On Sympetico I was getting maybe )UKBps on the upload, whereas with Rogers I can get around 34KBps.Although I try to run my bs«kup services lt ofi' hours, the fasteritcompletes tbe process,the better. Finally, I find that Rogers is faster when you enter a URL Wi t h DSL there wes e delay. With Rogers, it's instantaneous. The remote site might be busy, but there is sn instantaneous response from the system tbnt the URL has been activated. Crest Srtide. Kerry Dawson

MH: Iagree that expertusersare parr/ ca(ar(y poorly served. In fact, I told the OtHome installerthatI'd de it myself I p (arly didn'rwant the OIHome browser insta((etL Luckily, I already had a c abledrop in my basement, so al(ke neededto dowasinstall a s plit rer and do a line test.

eqiv ualent r

Nonitors

II pltmdsNtbdbnehnpU I bsd DSL for ) 0 months nnd then switched to Rogers. I found Sympaticn to be less compStible with my notebook. Every time it went into standby mode, the machine uasbecL This wss due Io tbc AccessManager. Switchingto Rogers eluni nSted this problem for, es you note, there is no AccessManager.

your 3,000Kbps connection will go down to at most 800Kbps. The fact that DSLtechnology requiresthe ISP to edd hardware for every customer is comforting, becausehardware performance isin balance with the customer base. Benton Lnm,Burnsby, B.C.

Thingswere good when Shawand Rogers

I' ve read about many mail disruptions, but somekmv I' ve been lucky and not seen any interruptionsro my mail. As I say in the artide, some usersreagy aregening kerr/b(eservice. Although it's comforting thar Bell has ro install hardware for each cuuomer, that cero bandwidth. In generrai nlyis nor al, my Rogers(PHome service is rare(y slower thanmy bestD SL performance,pamcu(arlyon

HPJornada 720Hamlhatdr/NNS 51320

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«re e

rrmcanadacnmpuine.curn THE COMPUTERPAPER K EDITION APRIL 200I OS

lSspsh vPAPER

Careers +Training I T Ca r e e r Tr e n ds •

Pr o d u c t i v i t y T i p s a n d T r i c k s •

B o o k Re v i e w s •

Tu t o r i a l s

PowerPoint 101:

Making your first presentation t some point,

you' ve probaly bad to sit

a slideshowfor you: all you need to do isselect the text and images

tbmugh a presenta-

you watit. To create a presentation using

tion, likely by asales-

this wizard, choose t he

person or a trainer

AutoContent Wizard &om the

using a computer or overheadtransparencies. This kind of presentation is usual-

ly prepared using software l i k e Mi crosoft P owerPoint.

PowerPoint is easy to useand helps you prepare material for display on overhead or 35mm slidepmjactors, or computer screens (with or without a pmjection unit). While useful in sales snd training environments, the range of possible usesfor prmentation software extends wel beyond the workplace. It can be used for presentations of school or university projects, for creating a photo album or slide show for a trmi)y reunion or to display your work at trade or eral't shows. In fact, anytime you need to show

a seriesof screensor images,presentation softwareoffersaquick and easysolution. This month we'll learn how to create a simple presentation using PowerPoint 2000 and

publish it on paper or on theWeb.

Insigne lt shnple The quickest and easiest way to begin a PowerPoint prruentation is to use the program's AutoContent Wizard. This tool creates

ovn n t i n v

W ' '

•

Introduction, and m ake these changes to the text in the shde (you can do dus on the slide or in the Outline area):

dialogue that appearswhen you open PowerPoint, and dick OK.

hlrmfnction LeaningPnwununt yonmll leamhnwtnteachynnrieg louse

The wizard will start, after which you can make your customization choices. Click Presentation type on the left of the dialogue, then &om the choices on the right, choose the General button and dick Training. If you get a message that the template isn't installml, load your PowerPoint CD-ROM snd dick Yes to install

To personalize thisgeneral layout for our specigc norcls, dick on the second slide, which will be the

Paw e?porn Whit urperien ceshaveyen hadin lmming newsnfluareinthepast? Wasneasytn leam? Howdnfynnteachynnml Whatdnfynvlearn framthe mpenence?

a m a rail cila hy dragghgthem.

Click Nmn to move to the Presentation style options. from here you

line of the presentation.

choosethemethod you will use to makeyour

Alteylttg the bask garnet You will now have the basics of a training

presentation so PowerPoint can set up the

page to theoptimal sizeand look (for the purposes of this tutoriaL choose Onscveen). Click Next to move to tbe ~ opdons. ln the Presen-tation title box on the screen, type the tide for your ptesrmtation —well call it "Learn to use PowerPoint" — then type "Presented by <your name>" in the Footer box type.Inane the checkbmas sdected,dick Next, thea Hnidc PowerPoint will now ceate the out-

presentation. Down the left of the screen is the presentation outline, which lists the slides

with the slide headings in bold and the contents in regular type. In the large area of the screen is a view of the ament slide, which is slide Number 1. You can dick any dide in the Oudine list to view the slide on the screen. Take a minute to click the various slides in the presentation to see what they contain.

To indent the items below the last major point, press the Tab key to move them in one step . Notice that the bullet shape changes when you do this to indicate the item is at a lower leveL Notice too that. as you make changes in the

Outline area, these are regmzed in the shde display on thescreen.

uhrahlngedth sucks Let us assume you have only one topic in your presentation so you won't need the slide Number 7 in the list. To remove it, highlight all the text that appears on this slide in the Outline list and press Ddete. Continuedon page 89

Linux/Windows co-existence s we start winding down this Newbies series, it's time to take stock You' ve ome a long way since you Erst worked up the courage to • o grab a distribution CD set

and dive into fascinating and

r ewar d i n g world of

Linus.

you' ve stuck w ith i t th i s

long, you' re pmbably ready to purchase that big, shiny anitude button that reads:"The box said 'RequiresWindows

it's hard to ignore entirely, especially if your day job requires it. And, to be fair, there are many Windows programs that outshine anything yet available for Linux. When your job requires Microsoft OIEce (not a semi-compatible substitute), you need Ofsce. Likewise for Lotus Notes dient, Visio, Quickgooks, or any number of applications you share with co-workers.

For most users, Linux/Windows coexistence isn't snoption,it's a necessity. You may prefe rusingLinux most ofthetime ,andhave found many substitutes for Windows programs that not only work well but are free, but there are still times when you may need

to run Windowsprograms. The mostcommonapproach to this dilemma is the dassic dual-boot Linux/Windows

setup via LILO or another boot manager. When you need Windows, you boot into

95 or better' SO I INSTALLED LINUX" (but-

Windows —otherwise you stay booted in

ton available at htlp//wnwthintgeet.cnm). After extended exposure to Linux, Windows

Linux, or vice-versa. This is workable if you don't have toswitch toooften, but if you have a frequent needfor both operating systems, it

becomes less and less interesting.

However, as uninteresting as Windows is,

quicklybecomes a pain in the,er,bootsector.

ae APRIL2001 ?HECQMP U?Enfylpzn K EDITION wwnmnadacompvles.cem

There are two fundamental approaches to simultaneous c oexistence: c ombining Linux/Windows functionality on a single computer, or running them on separate machines.The appmacb you take depends on

whatresources you have available.and how much you' re willing to spend.

Slngleunmpsttev sotallens If you only have asingle computer available, but it's a good one (modern. fast CPU, very

large drive, lots of memory), you're a candidate for one of the vinual hosting environments such as VMWare or WinsLin.

VMWare(fnfp//rmmvmmre corn) isan elegant package that allows Linux and Windows to run at the same time by creating virtual ma dunes on one bore Those of you with long memories may remember virtual DOS sys-

tems that worked preuy well in their day. VMWare is s thin layer of software that sits between the Intel architecture and the oper-

atingsystems layers, ' tualizing and managing all hardware resources. It providesaccess to IDE andSCSI drives,CD-ROM drives, and

sound devices.All the operating systems

installed have accessto networking, dial-up, and gie sharing. The main VMWare product, called VMWare Workstation, can host combinations of Linux, freeBSD, and Windows (95, 98, NT. and 2000). V M Ware all ows you to add operating systems without repartitioning or multi-booting and you can pop in and out of operating systems at will. VMWare Workstation lists for US$299. There is a new addition to the VMWare line, VMWare Express, that lists for SUS79. VMWare Express allows Linux users to run Windows 95/98 software, with full access to hardware devices. such as modems, scanners, printers, etc. It provides full net-

workingaccessand g)esharing to Windows apps under Linux. Evaluation downloads of both VMWare Workstation and VMWam Express are available at the VMWare site.

WindLin Desktop 2.0 (hup://www.netra vase.ce rn) has been gaining in popularity and is probably the reason why VMWare has Conrinrred on page 92

u CAREERS & T R A I NI N G 0 To add a slide, place your cursor where you want to insert the slide (for example, to create a new slide Number 6, place your cursor to the left of the heading for the current slide

Number 6), choose Insert, New Slide, then, fmm the New Slide dialogue, choose the layout for your new slide and dick OK.

Using the Outline view, give this new slide the title "How to lmrn" and add the following three points on the left of the screen (pressing

Tab before each point so the text does not become a new slide title): Read prsdite Takenotes

functional slide show without the PowerPoint

and Go compressesthe fdes you need as well

your presentat ion can be viewed by anyone

menus and toolbars clunering the screen.

as the a PowerF oint viewer — in case the computer you'E be using doesn't have PowerPoint (or has an older version) installmL Also, dick the checkborres to take any linked Siss and True Type fonts because it is unlikely all there will be on tbe other computer.

anywher~

To make it easier to Snd and run this show, create an icon for it on your PC desktop. To do this, rigbtWck an empty space on your desktop and choose New, then Shortcut. Choose Browse, locate your Sie, and choose Next. Give the shortcut a name and choose

the Erst diskette into the computer and run

Now you can run the presentation by dicking the icon. If you need to make your presentation on another computer at another krcation, mu dw Packand Go Wumd to comprrss E Choose File, Pack and Go, then step through the options the wizard ogers. Pack

the Sle pngsetup.exe to install your presenta-

To add a dip art image to this slide, doubledick the image holder on the far right of the screen to open the Clip Art Gallery.

pen and paper, dick it, and choose Insert Qip. Now siz etheim ageasrequhed forthepage.

be put to a variety of uses at wmk and at home.0

You can also makeyour presentation on the Web, in which case choose File, then the Save As Web Page option. You' ll need to have a Web

HelenBradley (hdentBhetenbradleymm) spsosltrrs in

site to upload your Sle onto. When uploaded,

s number ol publimtioni in Australis. theUtk, snd gte U.S.

urgingtom(urn tutmisls. Hsrcolumruappearmgulsrly in

Tra i nin(y

icrosoft Training in To(t()nl

I D

You canalso change the order of slides by

You will Snd that P'owerPoint is one of the

easier programs to learn and to use and it can

tion onto the target computer.

Oracle

To search I'or a suitable image, type the word notepads" mto the Search For Qips area and press Enter. Now sdect an image of a

tion, taking a Pack and Go version of your presentation and uploading a second version to the Web will ensure you have abackup.

Later, when you reach your destination, put

Finish.

lo ng as they have an Internet

mnnection and browser. In Stet, if you' re presenting in another loca-

odecting View, then Slide Sorter. Hereyou' ll see your slides as aseries of small thumbnail imagex You can use this view to reorder the

slides. Simply dick and drag a slide with your mouse Som one position to another in your slide show. When you are Snished, choose View, then Normal to return to your slide

show. If you want a differmt look for your shde,

choose Ponnat, Slide Color Scheme, then sei«ct from the preset mlour schemes or create

)our mvn using thechoiceson the Cusnmatab. Another option is to apply a diferent format entirely by choosing Format, Apply Design Template, then selecting one of the

listed desi(pro to apply to your presentation. After applying a Design temp)ate you can revisit the Format, Slide Color Scheme

options for that particular template and change the mlours. As you can see, there are hundreds of possible combinations of designs and colour schemes.

TSmtdngFntsr shorn Once you have completed your slide show,

save it using File, then Save.You can seehow it looks by choosing Slide Show, then View Show. Press Enter or dick your mouse to move fmm one slide to the nexz

. .

•

when you select the next slide.

When you' re ready, you can make yow presentation &om your own computer as you

did when you were testing how the slide show lookrnL This is suitable for viewing by one or

aname for your Sie, and chooseSave. You can now run the Sle at any time by

locating and double-dicking the .pps Sle in Windows Explorer. It will run as a fully

•

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To saveit for display on your computer, hst bm, select PowerPoint Show ('.pps), type

•

two people, but )ouE need to plug your computw into apm)actor if you have abigger crowd. chooseFile,SaveAs,and in theSaveAsType

•

you make are temporary and will disappear

•

pl a ntation senings such as the pen colour,

Escape key. Later, when the dide show is running you can change the mouse pointer to a pen (by selecting the menu in the bottom left of the screen) and use it to annotate and draw on the slides as you talk to your audience. The notes

•

Before you save your show, Sne tune the screensize,and theshdesyou want to view by selecting Slide Show, then Set Up Show. In addition to pecilying screen size, etc., you can set the slide show to loop indegnitely. Youcanstop the slide show by pnusing the

•

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Itelpin

rding current ITindustry,j ob trend, and fr d fmlh...etc. Thank)lou,E)(TRANC, for ng m)r rlygfCOmputerj Ob!" Mark G.

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Creating and using rollover graphics feature used on manyWeb sites is the rollover graphic, which appears to ange asyou passyour mouseover it. The idea behind this is to let tbe user know that the graphic isalsoa link, either to another Web pageor to launch an application (like a movie). Many sites that have graphicany based navigation bars frequently usethis relatively simple dfect, which is accomplished by mixing JavaScript with a couple of graphic images.While the code may look complicatml to the Javascript newbie, it is actually very simple to understand once its basicconcepts areexplained.

Ctonsng tbe sossuorsmlddz ln order to dfsp)ay the effect, youqf needtwo m

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that utiTizes layers, ensure that the yellow text

is the exact font size and is placed in exactly the same spot as its white counterpart. Even a

pixel or two out of place will make the ronover effect look sloppy. Having said that, you can also strive for duferent effect,per-

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and a second to be disp)eyedwhen the user's mouse paws over it. Let's assume you are creating a tab display for a navigation menu, and that this tab contains a simple, descriptive word like "storm"Int's assume the text is white and the backgmund dark blue. To display the ronover effert, youll need to either change the colour of the background, the tmn, or both. For manyWebmasters, the simplest opdon is to change the colour of the text. made easy by graphics pmgrams that utnize layers (such as Adobe Photoshop), which keep the text in place while enabling you to changeonly its cofow. If you are not using a graphics program

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haps replacing the word "store" with a graph•

ic of a shopping cart, or making the ronover font a sue or two larger than the original, highlighting the text, adding a drop-shadow or some other, similar effect. Whatever you end up doing, makesureyou keepthe display

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you may have. Also, keep in ndnd that you want the ronover graphic to disp)ay quickly, anda graphic with fewer coloursloadsfaster (because the me will be smaller). If your

graphic tabeslonger than a nacdon of a second to load on most users' screens, the ronover effect may be lost on the user— or even worse, look "broken." Once you aresatisnedwith the two graphics you have made, name them something simple like "store white.gif" and "store yellow gif" (no quotes) in order to easily distinguish between them. Now you are ready to add the Javascript code that creates tbe rollover effect between the twographics. The JavaScript that pmduces the rollover effect is a relatively simple routine that consists of two inain parts: one resides in the

header of the page and stores the ronover image in memory, and the other in body of the document, producing the intended effmx when a user'smousepassesover it. Here's the code that stores the rollover image: «hfmlo

«tilleosnffsvar~ ctcript language=fmaSofprn

if (dscurnentimases)(varrune uhhwouwfmatee. store whtesrc='snre~lnwgil',)

</head> Here we have set up an array for images contained within the object called documentimagom . Into this we add a variable that checks to seewhether or not store whiteware is beingcalled. If not, nothing happens.nut if it is, then the imagestore yenow.gff is passed along to the browser. When and where that image is displayed depends on the code contained within the body ofthe Web page.Her e'swhat that code

looks like: cbody> cahref= sunnlnnl nnunusefhnm if (document.images)dncumentstore whifewcLesfure yafes) hwdff';* nnuouse012='if (document.imag dnmmentstme whifesrcLettnce whhetff;"ncimt nc= store white tif' name= stare white' bnrdu=fyocfa> q1hunt> Continued on page 9l

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There are a number of things going on with this code, and while it may look compli-

cated, it is actuagypretty simple. There are two "regular" HTML tagsbeing used here: an <g>(anchor) tag and an <irxgx

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(image) tag. The image tag contains the name store white, which matches the name of the variable stored in the header of the

page.This identigeswhere the rollover image is to bedisplayed. The IavaScript code in theanchor tagdoes most of theactual work in Capping the existing imagewith the mllover image, then flipping it back again if the user's mouse is scmgud away from the oriynal tab image. As its name implies, onMouseOver is activated the moment the user passesthe mouse

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over the link This produces the initial rollover effect, replacing the original store white.gif with store ydlow.gif. The onMouseOut statement that follows it does the exact opposite: the moment the user's mouse passes away from the link, it replaces the rogover graphic store yellow.gif with the original store white.gif. And that's all there is to it. All you have to do to come up with a whole navigation bar gged with rollover effect tabs is to combines multiple instances of these Iavagcript statements in the header and in the body of the page, and associate them with differently named rollover graphic files. There is certainly more that could be done, thougk If you have a lot of rollover images on a page, you might want to think about using what's known as a "preloader." It stores all of the rollover images upon the page

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Win4Lin is amore scaled-down product that, Bke VMWare Exprene allows you to run Windows 95/98 products in Linux. Among the Windows products hated under its support page are Microsoft OfRce, Intuit Quicken, Lotus SmartSuite, Adobe Photoshop, Intuit Turbo Tax, Microsoft Internet Explorer, Palm Deskmp, Netscape

Navigator, and Winamp. Win4Lin allows Windows programs to share hardware resourceswith Linux, induding printers, network cards, modems, and sound systems. Win4Lin has been designed to make recovery of Windows applications easy. There is a protection layer whosejob it is to prevent badly behaved Windows applications hom crashingthe entire system. There is an evaluation download of Win4Lin available at the Netraverse site. Win4Lin lists at US$89.99 and is sometimes

available on sale for US$50. The granddaddy of the "run Windows u nder Linux" p roducts i s WI N E (iep//nnnninekenls). WINE is also the least reliable. It is an open-source project that has

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plenty of memory. Both VMWare and Wm4Lin support SMP and can benegthom dual pmcessors. If you have dw pmcesdng poweranda bit ofcash,drey meeha tnt ~

sgufaptspeempuear~

A more common scenario is thiv. you purchase a new computer for yourself or the family, which often mmeswith the 4test and greatest version of Windows. The older

machine getsrecyded into a Linux beanNow you have two mmputer systems and some issum with spaceand location—not to mention how to share monitors, keyboards, etc. Above ag, it's often inconvenient to move &om one computer to the other unless

they' reside by side. If the Linux boxis mainly used as a server, and you don't need X Window, or don't need it very often, then it's easy to run the Linux

box headless(without monitor), hook everything up to your home network, and simply telnet in to Linux hom your Windows workstation to administer the system.

Telnet command-lineaccess is one of the oldest and most reliable ways of mnotely

using a Unix or Linuxsystem . Command-line setups work very wdl on 386 and 486 units left behind by Windows, making it possible for you to recyde old computers that would otherwise bedestined for landglL But if yow Linux box is aPentium chasor higher unit, you could be enjoying the X Window envimnment. Fortunately, there are ways to accmsboth your Linux and Windows

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you want to work in a scenario whereyou do aa your work from your Windowsworkstation. Two of the most popular conunercial high-end X Window products for Windows

are Redaction-X and Hummingbird Exceed. Both are very solid but neither is cheap. With

one of theseproducts installed. you can telnet to your Linux box, set the display for remote,

and launch programs that appear on your Windowscomputer. Let's say your home network is based on 192.168.1.0-255 and yow Windowsmachine is 192.168.1.5. Tobeam an X program to your Windowsdesktop from Linux (assuming you have Reaection-X or Exceed running) your telnet session will look something like this: SDISPIAYm192.168,1clLO;mpnnDISPlAY S shutsmydnciit 8

that is about as versatile as a pmduct «an get. You can use it as a connector between Linux and Windows, Linux an d M acintosh, Windows and Windows, Windows and

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Macintosh, or anycombination of these. VNC is something of a cross between X Window remote sessions and PCAnywhere. There is a dient (viewer) version available for Linux, Windows and Macintosh, and server

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Voila, Emacswill suddenly appear on your Windows box under full mouse and keyboard cnntml of Windows. Some products work very wdl this way and others are a little problematic. Netscape, Emacs and vi are Sne but products like the GIMP don't work as well acmss an X network to Windows.

There are some lessexpensive X Window packagesavailable for Windows but in terms of feanwesand reliability, they lagbehind the industry leaders.

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as the aveege word tength,aveege number of won}a in a sentence. and the length of the longestsentence.These settings give you some idea of how readableyour document is. For a

option (i.e. no border), then click OK. You can now printyourenvelope asyou wouldany other document —with its graphic.

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