2002 11 The Computer Paper - Ontario Edition by The Computer Paper

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IN THIS ISSUE 6 From the Editor

80 Appreciating the classics Oldhardwarefinds new life with budget-consoous buyers

8 Letters

86 Share printers, files between multiple OSes 10 What's New

81 Tinkertoys:Enthusiasts keep early PCs running

70 Inkjets,lasers brighten H(vs faU colours

84 Apple News: A not-so-new writing mate

75 Microsoft adds US$900 million to research, development

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88 Online story flashes to life Horth Vancouver trio puts flash to test with 24-part epic

12 Still hurting after all these years Pain on the job didn't start with the Computer Age

89 Hi,I can come to the phone right now Satellite phonesand trna meoning of 'olwoys connected' 92 Weaving your own Website: Table-like layouts using CSS

20 Rogue' s gallery ofergonomic malfeasance 24 A healthycomputing checklist 27 Nai(ItNow tutorial succeeds where Mavis Beacon failed

96 Findinga job thatfits A guide to career counselling options

30 Mastering the Canadian keyboard

cojIING tjp December 2002

35 I cansee! Ican see! Oneman'ssearchforcomputerg(asses

100 Career Profile: Hunting for bugs

36 Logitech, Microsoft unleash new peripherals

100 Bookreview:Javagcript+ CSS+ DOM Magic

42 Get wireless TCPLab looks at 802.118 and 802.11a networking

teyeraterp Itlt suue Ad Deaatne ... . . . . . . , . . . .Tueo Oct.22 Dlstrihuuen heIlns ... . . . . . . Wul, Nev. 8

42 Bluetooth inches forward 54 Bungee DVD offers fee-free timeshift TV

Janualy 2003

54 Some new Rat panels from Samsung

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62 Business in hand Making the smo(l business casefor PDAs

62 Assessing the need fore-commerce 62 OFRce Suite Training: Designing forms in Access 66 Quick Tips: Excel printing tips

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Standards in the making wo specifications h ave emerged that may de6ne digital products in the future. But their potential for success couldn't be more different. First is the shoe-in: Banias, which is the codename for Intel's next-generation m o bile PC pla tform, announced at the Intel Developer Forum in September. Intel Canada

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design, a difierent kind of standard is being introduced. At the end of September, Olympus America spokesperson, Sally Smith Clemens, talked with TCP about a proposed design speci6cation for digital single-lens reflex (SLR)cameras that had just been announced by Olympus and Kodak (with buy-in fmm Fujifilm). It' s called the Four Thirds System, taking its name fmm the

size (measured diagonally) of the image sensor—4/3-

mm film. Anyone who's contemplated a digital SLR has probably discovered that the "norma)" 50 mm lens suddenly becomes a 70-something mm lens because the image sensor on the digital SLR is smaller than a 35 mm 6lm kame, so a multiplier factor of 1.5 or 1.6 has to be applied when determining the focal length. Adopting a standard like the Four Thirds System seems like a common sensesolution to a potentially confusing situation. But then the vested interests come in. The fact is that camera makers have a sizable investment in the 35 mm system, plus Nikon and Canon in particular, have ahuge and iniluential instaUed base of professional or semipro 35 mm users. These customers already have thousands and perhaps tens of thousands of dollars invested in lenses flash systems and other accessories, plus years invested in learning to use these tools. Asking them 'to throw that afi aside just to go digital seems like market share suicide. Moreover, some camera makers have already announced digits) SLR models that use a sensor which is the same size as 35 mrn 6lm. This preserves the legacy of the 35 mm format while bringing it into the dig)tal era Condusion? Expect Banias everywhere. You may have to look harder for Fow Thirds. Enjoy the issue! David Tanaka, Editor

in., or one and one-third inches—around which the new digital camera design specification is created. spokesman, Doug Cooper, explains: Whereas the monolithic Intel can design a new note"We are taking a platform approach with Banias. It will book technology and have the rest of the industry more include the CPU, chipset and wirelesscommunications or less fall in line. power and infiuence in the camera silicon. Bottom line is there are several chips that intelindustry is more diffuse. Need, conunon sense, and ligently work together to get breakthrough performance vested interests are afi waiting to enter the Four Thirds and battery life." debate. The need arises from the somewhat immature for wireless connectivity, Intel is bening on both the state of the digital SLR industry. Look at the 35 mm 11 Mbps "b" and 54 Mbps "a" fiavours of 802.11 by industry as a contrast. Once everyone agreed on the including support for them in Banias. Plus,says Intel, it physical dimensions of the 35 mm frame, the industry will have "a solution" to allow simultaneous Bluetooth could evolve and prosper,with 6lm manufacturers, operation. camera makers, photofinishers, and accessory makers To deal with power and performance issues, Banias afi confident their products would be interoperable. has four solutions: Advanced Bran«h-Prediction; Micm- — -Another bene6t ofeveryone agreeing to the basic fi lm Op Fusion, a Power Optimized Processor System Bus dimensionwas a common language foroptics.Three24 and Dedicated Stack Manager. The 6rst two work mm lenses from three separate manufacturers would together by 6rst predicting what operations a program give roughly the same field of view, making it easier for will execute next depending on its past behaviour, and the industry and consumers to relate to various wide then combining them into a single operation. The angle and telephoto lens r TVHEITtuv Oalp HplÃalsl QFVVEVF zh IVFFAEAW AT advanced power management has more precise control specifications. uVFSV TOVVXE VSTOIaupn VVIPVS FuouuxxVHTvmtlss over supplying power to the components that need it. uu alpu Itaouf olsuAHH opwz With digital SLRs, that EFEEFI ENAWlai? nsvsov! FEIFHEF nr The dedicated stack manager frees the processor to execommon language hasn' t Osoavi Vxio EEITEHINHOVT. I HVVTIVEATOPV VFVVSIE SP cute program instructions. Hvtvoau!Chemi! been achieved because SAHFS VOFEEVV'nVntauana( Vain! Eotvus His AU of these enhance performance without a penalty ! manufacturers use sensors A Nvvs vsvuzax rrrppw THEanxEHvulals j 'TIIFTFKlsOFTInl UBosgkiuvsas!I on battery life, says Intel. And what mobile computer ofdifferent sizes, plus many ' Orenutr! user wouldn't like that? are using bodies and lenses Several conceptual steps away from mobile processor originally designed for 35

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< COMMENTARY >

A small Efotnil ndsiing inRed HaiEmdew

tri dges.Thisworked foraboutthee refi lls,

colour ink carbidges for both printers cost

Gene Unlburn has left one smaU item out ofhis review ofRed HatLinux 7.3 (see TCP Sept).In the Linux community. Red Hat has lost the support it used to have and with its newer distributions after 6.1 it

and then my print head nozzles started to

developed by Aldus, the same company thatbrought us PageMaker.

dog and I could notunclog them.

$45.However,the 812's cartridge comes with 30 mL of ink, while the 845's car-

Ireplaced the Canon with an Epson 600 that I got at Superstore.I have bought

tridge comeswith only 15 mL Both have beenrefi lled success(' ugy more than once,

Epson ink cartridges for several years and

and can hold a lot more than 30 mL

they have w orked f i ne. Recently Superst ore switched to another cartridge supplier with ink cartridges that are half

(afte rexamining its code no doubt),hav-

Besides cosmetic changes (casecolour) and the elimination of the parallel port

ing Illustrator to promote, then sold it to Macromedia,which then updated it to

Version 0 and then to Version 10. in early

this supplier. I am only about a third of the way thmugh the cartri dge but have noticed that I have to clean my heads more often.

from the 845, the main diff erence between these two printers is in quality controL The fi t and finish of the 812's partsis average;the845 feels rough, and arri ved with a crack where two parts of the paper tray are joined at the factory.

really depends on what your use is goingto be.Debianand Free BSD are clos-

TheComputer Poper could review inks and getto the bottom ofthe quality versus price, OEMversus third-party supplier

Eventhe 845's nameplate— reduced nom the 812's 30 plastic molding to just a pieceofsticky paper— was crooked.

er to a true Unix kernel than most (great

issue.I am not sure whether my experience is a coincidence or an example of

Alan Chattaway FCP replies: your commentary notwithstanding, whet the sidebar text should hove said is that pnnter pricing had improved in the post two yeaa.

has been regarded as

•

not worth getting. I am not going to get in to naming the d istribution that i s the "best" as that

for commercial sewers). Therest havevarious points going for them.

the price. I am in my first cartridge from

you get what you pay for. Glenn P. Davies

Jaqut Greenlees

Yeah,what about the high costof ink?

Another hke on ink cnrttfdges

In the lab Report sidebar "Why Ink Costs

The box text "Why ink costsso much as

Youleft oui FreeHand

So Much" (see TCP September)there was no mention ofthe costs of developing or produc ing the inks. Nor any mention of thesecondary market forink supplies.

partof the September Lab Report says printers have improved noticeably in the past two years white "cartridge prices

In your review of Ill ustrator versus CorelDraw, there was no mention of

have remained relatively stable". I have two nearly identical HewlettPackard colour printers: an 812c bought

fighting with Illustrator for supremacy on Mac's side of the track and where CorelDraw never had a chance. Both are available on either Mac or PCplatform. We have to remember that Freehand was

I used to have a Canon colour printer with four separate ink cartridges. After'a

coupleofyears of buying expensive cartridges, I tried out refining my own car-

845c bought this summer for $100. The

•

6.5 then 7, left FreeHand standing stiU

2001. FreeHand was and is sti U ahead of IUustmtorin terms of integrating text to

vector graphics, integrated blendsearlier on and I alwaysfelt that its learmng curve was lesssteep than Illustrate/s.And the legal hassl e between Adobe and Macmmedia stems in part for what I understand fiom technology inherited from Aldus. Louis Martin

Snmdardofexcellence We are pleased to announce that

Canadacomputes .corn— the online home

about two years ago for $250, and an

later on Adobe bought ail Aldus products, keptPageMaker,pushed itto Version

•

Macromedi a's Freehand which was always

of TheComputer Paper

and other magazines published by Canada , Computer Paper Inc.h as r eceived t h e Standard of Ex«egence in the 2002 WebAward Competition, an

annualevent organized by the BostonbasedWeb Marketing tLssociation. 0

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N O TABLE w accessa server or Internet connection. •

•

Userscan communicate through chat or instant messaging programs and transfer file s between devices over the connection,according to the company.

The softwam support s Windows-based laptops,desktops,and Tablet PCs,as well

S ON Y

as both Palm and Pocket PC handhelds.It can bepurchased from COUigo's Web sitb for US$19.95.

BM (www.ibm.corn) and Honda (wwwhonda.corn) are working on a voice recognition technology. for a

ancou ver-based Destiny Media Technologies (wwwdsnycom) has

new navigati on system that will be featured in select 2003 model Honda

released a prototype of its latest version of Clipstream, which will allows users to watch live streaming video through a Web site without plug-ins or third-party player software

Accords. The new Touch by Voice naviga-

ly by IBM and Honda Research and Development. Canonsays the brightness of the LV7355 can be boosted from 1,900 ANSI lumens to 2,200 ANSI lumens using its TurboBright System, which was designed for spaces where lighfing can't be

that are compatible with HTML 1.1. A demo of the prototype is available at:

dimmed. The LV-7350 has a range of 1,500to 1,800 ANSI lumens.

wwwdipslreamcom/demo/live/indexshiml.

The projectors have a suggested list prices of US $4,499 (LV-7355) and

anon (www.canon.ca) has introduced

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Edition, an application that allows usersto exchange files and communicate

native XGA resolution, a 1.5X motorized

witheach otheroverad hoc,peer-to-peer, wireless networks in real time. The software uses short-range wireless capabili-

zoom lens,and the ability to connect wirelessly to a PC or to run a presentation directly from a media card.

tiessuch as Bluetooth or802.11 to establish direct connections with o ther equipped devices, without the need to •

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Drivers wiU be able to activate the sys-

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tem through a "talk button on the steer•

ing wheel, and then ask for directions and hear the responses over the cays audio system. In addition, IBM says drivers will be abl e to use the technology to operate the car's dimate controls. The navigation system wiU be available on top-end Accord models sold in the U.S.

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ntel (www.intel.corn) and Sonicglue (wwwsonicblue.corn) have announced a joint plan to develop a mobile device that will play back recorded TVprogmms. The ReplaylV Portable Video Player (PVP) device, which is expected to be released in 2003, will play files trans-

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LV-7355 and LV-7350 LCD projectors, which weigh in at 4.2 kg, also feature

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olligo Networks Inc. (www.cogi go.corn) has releasedCo&igo Personal

2.54 m wide (100 in.) image from 2.8 m (92 R.), which is about 1.2 m (4 ft.) closer than Canon's previous modeL The

I ,

US$3,499 (LV-7350).

bvocompact projectorsto its lineup that will allow users to project a

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tion system is powered by IBM's Viayoice technologyand software developed joint-

Ctipstream TV is Java-based, and can be used to rebroadcast a live television signal or video signal to the desktop. Accor ding to Destiny Media. the stream will reach usersbehind firewags or proxies

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Video Recorder, aswellas other audio and video files transferred from a K. Intel is contributing its XScale technology-based processors and advanced video codecs devel oped by its Emerging Plat form Labs. according to the announcement,which was made at the

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10 NOVEMBER2002 THECOMPUTERmPER GREXIERlORONIOEOmON wwwrs~ m

Intel Developer'I Forum (IDF) in San Jose

in early September. Theannouncementties in with the generaltheme of connectivity Intelemphasized at the forum, which included a keynotepresentation about the "digital home,"in which computers and consumer electronic devices connect and communicateseamlessly.

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Still hurting after all these years Pain on the job didn't start with the Computer Age ByJeffEvans know three people who have developed repetitive strain injuries (RSI), associated with long-term computer

keyboard and mouse use. Their symptoms appeared years ago, when pmper ergonomic methods of preventing RSIs were not widely known or practlcevLThey still suffer fiom symptoms. even though they now practice safer computing use. Although accurate figures on the total numbers of RSI stdferers are hard to pin down,my threefriends havelotsofcompany. In researching this article, I came across wildly varying statistics and estimates of the scale of the RSI problem, with the claimed numbers of sufferers of fius condition ranging from hundreds of

thousands to many millions, in North America alone. Estimates of the economic costs of RSIs in North America also vary wildly, from $2 billion to $100

billion per year. Work has always had its dangers: the skeleton of a first century AD slave &om theRoman dty ofHerculaneum had several vertebrae fused from the literally

back-crushing labour he performed on the docks and ships of that seaport. Inuit women used to wear out their fmnt teeth in the course of a Ufetime of chewing hides to soften them, a necessary step in making certain items of arctic clothing. Some of my coal mining ancestors had "bfittons down the back," circles of scar tissue over the bumps of their vertebrae, created by years of scraping through tiny

tom by the rough, low, rock cefiings. The Computer Age poses hazards to today' s information workers, just as the Stone Age, the Iron Age, and the Industrial Age challenged our ancest ors. Sadly, many o f today's technology-related problems are unnecemary. the result of new tech-

Today, we call the scientific study of the tools and environments that we use and live within, "ergonomics." The term comesfrom the Greek ergan, (work) and mamas (laws), or "laws of work." According to Donald Norman. an Apple

nologies not originally developed with human users' needssufficiently in mind. A lot of remedial research and work has been done in the last decade, trying to undo the deficiencies of our too-hastily created information tools.

Continued onpage 14

irumrkspaoh

ergonom ics

Oner co

o, you can't buy the workstation that we

selected to illustrate this month's cover. Called the Clipper CS-1, it was designed in 1994 by Douglas BaB and manufactured by NewspaceInc.ofTexas,but is no longerin production.

«ts

mine tunnels, their backs

We first saw the Clipper being exhibited at the

Design Exchange in Toronto, and have since learned that it was selected to be part of the

permanentcollection of the Design Museum in London.

els dialse light, helping to eliminate glare and reRections on a computer

monitor and the relationships between seatin g and desk can be customized. Douglas Ball, born in Peterborough Ont. presently runs his own studio, Douglas Ball Inc. (wwwdouglssbsll.com), basedin Sennevifi e,Oue.He worked for Sunar, a well-known name in Canadian office furniture, where he designed systems (e.g., Uniwafi laterai filing) that

The design can be likened to an airplane cock- became standards for office furnishing. His latest creation is the Lucy chair, whoseparentcompany isSteelcase pit, where controls are readily accessible, and —TCPStag thespace is private and personaL Thewhite pan- designed in 2000 and manufactured by Vecta

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Fellow and the writer of Things That Make Us Smart: Defending Human Attributes in the Age of the Machine, technology tends to dehumanize, and it requires a conscious efFort to re-humanize it In conversation with this writer, Norman expressed his love for the human ingenuity that has created modern technology, but warns that technology becomes so pervasive, and elfects us so subtly, that it can seduce or transform our beliefs without us knowing. The cure, according to Norman, is to always question technology, and to agitate and work to make it serveus, rather than us serve it. Perhaps themost powerful tool for this examination and control of our tools and envimnments is ergonomics. Another term for ergonomics is human engineering, that is, engineering the spaces, information and tools that humans use for work, education, and play so they provide the greatest benefit. Ergonomics really started to become a scientific discipline in thefirst half of the 20th century, initially as part of industrial design and manufacturing process improvement. and later flourishing with the hyper-accelerated military-industrial design boom of World War IL Early research into ergonomics and human factors relating to computer technology occurred at the RAND Corporation think tank in the 1960s, and the MIT Media Lab, the Xerox PARC research lab, Stanford University, and Bell Labs, in the I970s.

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Why care about ergonomics? Because the next victim of bad design might be you. Even before the computer revolution started, RSls &om badly designed factory work or other labouring jobs were a major problem. Repetitive actions such as lifting or twisting created unhealthy strain on the body's joints, muscles and nerves, causing initial pain. numbness, and weak-

ness,and eventually resulting in perma-

Formoreinformation,visitwww.keating.corn/usrobotics or call 1-877-KEATING. •

nent damage and disabilities to thousands of workers. However, as olfice workers' use of electric typewriters, and data input workers' use of computer keyboards increased with the computerization of the late 1970s, the rates of reported RSI skyrocketed. U.S. Bureau of Labour Statistics

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and safety standards in industry, education, and government employment. What really got the computer industry's attention. however, was a wave of liugation in the 1990s against employers and PC makers by workers with RSIs. goth employers and PC makers were initially slow to recognize and admit prob-

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used keystroke-counting software to objectively measure worker productivity. The notion of "time theft" was to any non-productive worker activities. like going to the washroom or walking around the office. The result? Over a period of 20 years, as computing became ubiquitous, chronic damage to workers' healthalso became very common. The resulting health pmblems cannot be blamed on worker ignorance they were a natural result of a poorly thought out computer equipment, work environments. and work proonses; in short, a gross fitilure to think ergonomically, and to design work for the benelit of human beings.

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lems, especially where an admission of guilt might help ravenous lawyers win big settlements. There was also a cultural problem related to industry's blindness about poor computing ergonomics. In the first generation of the Computer Age, senior execs didn't use PCs, and there was a

Rogue'sgallery of ergonomic malfeasanc ifisplay systems

compounds) ,carbon monoxide (impmperly vented equipment), formaldehyde (building materials, furniture, carpeting), ozone (copiers) andvolotite organic «ompounds (glues, deaning fiuids). Exposure tothese can lead toa numberofproblems indudisg dizziness,eyeor respiratory irritati on,headaches,and fatigue.

• Monitorplacement: Wrong distance, angle ,orheight can make it too close to comfortably view the entire screen, or too far to easily readtext.

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The rising tide of health problems &om poor computer ergonomics attracted the attention of government ministries of health throughout the industrial world, and stimulated action &om occupational health and safety bodies. Together.

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< ERGO N O M I C S w

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f you want to take control of your computing environment to maximize

your productivity and minimize the potential for the injuries associated with poor computing practices, you should reexamine your workspacesetup, comparing your offi ce, computing equipment, and work practices with the ergonomic ideaL • Monitor and graphics card: Ideally, a

*abs. II Ilhn ttpittdc has nwbipla erlusbnanl apbons

monitor should be 17 inches or larger, with cri sp, sharp, high-contrast text

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om yetia~ e d dist displ ay, flat-screen, non-reflective sur-

face, and easily adjusted for tilt. Setting the display properties to a sufficiently high refresh rate (85 Hz, for example) will eliminate most fiicker, but your graphics card has to be able to

deliver and the monitor has to be able to accept these higher frequencies. A good quality LCO monitor can be even better, as it doesn't have the flicker of a CRT,which tendsto resultin lesseye-

strain. LCOs, however, are still significantl y more expensive. Ourtesting has

shown that digital flat panels are cri sper than analogue models, but if you go digital, you might need to replace your graphics card if it doesn' t support digital output.

• Mouseand keybeanllTry outkeyboards unti lyou find one thatfi ts (women and men with smaller hands may want a Continuedonpage 26

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A famllhy colapalag checklist Continuedf rame2/t

you. Some users with RSTs opt to try voice input to reduce hand movement, but this software is still imperfect, and

smafier keyboard), A tilted, ergonomic keyboar d may be more comfortable and

• Rethinking your setup, work practices:

of the entire body to avoid circulation

Invest time and resources in learning

probl ems and cmmping. • Mghting: Natural spectrum lighting

abouthealth and safety issues. using applicafions software for maximumbenefit , and re-examining the ergonomic

can require a lot of manual correction.

(daylight or natural spectrum bulbs),

cause less strain, and a built-in or add-

• Resin An adjustable computer desk, with a

and avoiding light sources that cause

on palm rest often helps, too. The

refiection on the screen will reduce fati gue and eye strain.

quality of your home oflice setup regu-

mouse is best located close to and

sepamte,adjustable keyboanl tray and mousin gama,and plentyofroom formon-

slightly in front of one side of the key-

itor, computer,printers, and other periph-

• Work routine: Structure a variety of

and/or using a consulting service to help

erals wig makefor more comfortable use. • Chair. An ergonomicoffice chair, padded and adjustable, stable and with good lower backsupport, can help reduceback

work. to avoid long, uninterrupted periods seated at the keyboard: waik

with the initial assessment. Asyou leam more about your working style, youqt be

around;look at things other than the screen at regular intervals; and do stretching exercises.

able to consdously improve your produc-

board,and a forearm rest forthe mous-

ing hand can be helpfuk Some people find trackballs easier to use, which you may wantto consider ifyou just can't seem to find a mouse that works for

problems and allows for easier movement

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4 ERGO N O M I C S

NailItNow tutorial succeeds where Mavis Beacon failed used to be one of those digitally challenged people who had to hunt and peckwithtwo fingersaround my computer keyboard. I never learned to type back in high school, because in those daysthe girlstook typing and boysdidn't. Typing isn't one of those intuitive skills thatwe justpick up.suchasri ding a bicycle or even using a mouse. When I first tried those activities, the movement

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IgalllfigswIulodal succeeds Continuedf roude27

getti ng away hom my need to keep look-

made a firm decision to stick with it for a whileand set a weekend aside with the intent of increasing my skills from two to

perhaps half a dozen fingers and astart at

WWWe TCP— Planning to step off the beaten pathon your next vacation? Ifso,check out the Pilot Guides and Lonely Planet Web sites.Both are also offshoots ofsuccessful TV series (and the latter of a line of guidebooks) for the curious traveUer.

The sites each flog a range of books, videos and other travel planning products, but they also provide plenty of free information, ideas,and advice,and host chatforums in which you can ask questions of those who have travelled before you. www.pljoq(uides.com)r wwwlone( janetcom/

ing at the keyboard. The first step was to assign simple express ions to the keys to make you

Georgi e's mission was to teach you how to type text. The number. wiU follow as you get more profidRnt. Passwords are always a problem. With at those security

remember them. Say it out loud. Animals in the SnowDig for Food Greedily —asdfg.

schemes blocking the display, you can neverbe sure what you enter unless you

Now typeit 10 times. Where do you find

look at the keys. two-finger activities and switch to my

aqz10 times. Iwentthrough each instructionand the foUow-up exercises.

myselfforat leastone month of absotute helLIwork with two desktops and a note-

book and each keyboard has a different feel from the others. Things didn't go as

madeloadsofmistakes and stillhave had

badlyas anticipated,though.I didn' tgive

sion. There was no second session. AU I

plentyofpractice ahead of me,but I was typing with 10 fingers and not looking at

up and revert to my two-finger standard. I'm still using aU 10, but faster and with fewer mistakes. While I certainly consider

needed at this stage was practice and I could use my real work for that practice. This reduced the likelihood that I would

thatto be a majoraccomplishment,I get my ultimate satisfaction when I tell real

go back to my old ways. Do I have any objections?You betIdo.

typist s about teaching myself to type, thenwatch theirreaction when they hear I was able to use aU 10 fingers within the first hour.

I learned to type the same month I quaii-

the keys. Itwas time to make the big decision. If

I really want to succeed, everything from now on— and that means at my real work— must be done with 10 fingers and

no looking atthe keyboard,except maybe for numbers and passwords.

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Mastering the Canadian keyboard There is an alternative to the US-101, eh! By IBarvin B.$/lberl ntil the computer came on the scene,ryping was a job for the

Indies.'ln the early days of the typewriter, those ladiesbecame so adept at their job that their speed frequently

resulted in rhe keysjamming. The men who designed those machines were a bit too arrogant and instead of being pleased with the ability of the ladies to develop these skills.they set out to devel-

op a keyboard that would make typing more di%cult. If the ladies could be forced to type more slowly, tbe keys would not jam so often. The resulting Gwzarv layout has now evolved into the

US Standard keyboard.

accents in t o Fre nch wo rds. Unfortunately, most computers sold in Canada come with US Standard keyboards and this has become thede facto Canadian standard. As it was never designed to handle those accented characters, we have beenforced to use software-based methods to get those accents. Most word processors have an insert mode to add them. With other programs, they can be added by typing ALT plus a numeric code or by copying them fr om Wi n dows CHARMAP. Wouldn't it be nice to have Canadian keyboardswith keys for those accented charactersP Good news. We do, but few people

outside Quebec know they exist. Windows has de6nitions for t hree Canadian keyboards, the Canadian Multilingual, Canadian French (CF), and Canadian French Legacy. All use the ewERTVlayout for the letters, but differ

TheCanadianheyboar4 le daviercanadian What do Canadians do with computers t hat Americans don' t? We put t he

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in the waythey add accented arid special characters. Severalyears ago, I reluctantly ended

boards, the right ALT key takes on the role of an alternate-character key that Ip'ves a third function to the nu/neric

up with a CF keyboard when I pur-

row plus a few other keys. Canadian key-

chased a notebook in Richmond Hill, Ont. This was an end-of-line model from thecompany's M ontrealstoreand

boards have 102 instead of 101 keys. To get that extra key, the big left Smrr is split into a smaller shift and the extra key goes in between 'the SH/FT and the 2

came with such a good pri ce because of its CF keyboard. Within a few days, I wanted another for my desktop and went into several Toronto stores where they had never heard of a Canadian keyboard and thought I was crazy. So far, I have found only one store where I could find one on the shelf. When you buy a new keyboard, you will End it doesn't come with any instructions. Windows will see it as a Standard 101/102-Key or Microsoft Natural Keyboard. You have to go to the keyboard language settings and tell Windows it is one of the Canadian keyboards. As with many national key-

keys. There's more to these keyboards than being able to type a few French words. I do technical writing. My CF also gives m e + anddegrees for temperature. I've alwaysbeen annoyed that we dou't have a key for cents, as in 4, and this keyboard has one. along with 5, the symbol for the British Pound. There are also keys for the fractions I/4, 1/2 and 3/4, and symbols for section and paragraph that become usefulwhen Iwear my editor's hat. By accident, I discovered that Word

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Maatarlngala Canadian keyboard C007/)IuedI/om~e30 XP also adds Euro, copyright, and trademark symbols with the alternate-charac-

defined keyboards. Enable the keyboard

American touch typist.

switch back and forth at will among

ter key and the E, C, and T keys. The

The dilrerence islikely due to the abil-

Youcouldpreparea letter with yourgreeting in Greek, a few paragraphsin English, a Russianpoemanda quote fromthe Bible in theoriginal Hebrew.

ity of the UNICODE character sets that come with XP to include Greek, Hebrew,

Tell Windows that a Standard US keyboard is a CF keyboard and it will behave as though it was, except for the 102nd key. You can also tell it that it is Greek,

that you know which keys do what in the language you have selected. You need

umlaut. Because the e acute (8) occurs so

frequently,theCF keyboard hasaspecial

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othertwo keyboards,Ipreferthe CF and was glad to have hit upon it the first time around. I have now tossed out ag my US

Microsoft. Whichever of the on-screen keyboardsyou use,you can either use it as a guide and type with the keyboard or enter the characters by clicking the keys of the on-screen keyboard. This worked reasonably weU with my XP system and

Standard keyboards, The CF is labeUed in French, which

some people might not like, but it does0't bother me. Whether the button says ...CHAR or Esc, it does the same thing. 0

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Having looked over the layouts for the

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ost older computer users wiU tell you what an ordeal it is to use a computer while wearing bifocals or trifocals. That's one of the reasons many older people avoid using computers. If your head isn't in exactly the right position, you can't see parts of the screen, and the problem gets worse if you are trying to type something from a page.Before long, you develop one of those super headaches they describe in Aspirin commercials. When I bought my 6rst PC I was already wearing bifocals and it became very obvious that I would survive if, and only if, I got a pair of single-vision glasses. Getting those glasses

correction may be needed to compensate for this de6ciency. Reading glasses use that same distance prescription, but have an increased magnigcation to let you read or perform other up-close tasks. Those who have separate distance and reading glasses 6nd it very annoying to switch back and forth between them. With bifocals and trifocals, that correction is ground into the lower section of the distance glasses. The good news is the elimination of the need to switch back and forth. The bad news is a severely restricted field of view. If you are going to do long periods of close-up work, you really need single vision glasses and these can be made for any specific working distance, e.g., for reading or

turned out to be anything but simple.

for use with your computer monitor.

A prescription for a pair of glasses contains three sets of numbers. In most

cases there will be a separate prescription for each eye. The 6rst number gives the magni6cation or reduction needed to make your eyes focus correctly on distant objects. The next two compensate for the eye lens being l«ss than perfectly shaped. The first of that pair is the strength of the correction and the second is the angle at which it is applied. If both eyes don't quite point the same direction, an additional prismatic correction may be applied. Young eyes can easily adjust their focus to cover the entire range of near

I expected that ag I would have to do is go back to the store where I bought my glasses (a weU known North American chain) and teU them the distance I work from my screen. I sat in I'runt of my screen and asked my wifeto measure the distance between my eyes and the screen. There is no single size that fits aU. Measure it the way you sit in front of your computer. I then went to the store and asked them to make a pair of single vision lenses to work at that distance.

"No. We can't do that. We don't write prescriptions; we just 66 them," they said. I spoke with the optician on duty to appeal to her professional pride and got

and far objects you might normally

the samestory. In the end, I went back to

view. As we age, the eyes lose their ability to focus over such a wide range and a

the ophthalmologist who wrote theorig-

Conlinued onpage 47

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Logitech, Microsoft unleash new mice, keyboards By MeganJohnston

provides a day's worth of power. The blue-black and silver MX700 is contoured for the right hand, has eight programmable buttons. and asuggest-

he latest crop of computer mice

and keyboards from Logitech

(wwwlag)tech.com) and Microsoft

ed price of US$79.95. The black and gray MX500 Optical

(www.mxfalkcam) show that peripheral manufacturers realize that one size does not fit all —both in respect to style and ergonomics.

Mouse has same shape, design, and programmable buttons as the MX700, but is not cordless. It has a suggested pri«e of US$49.95. The black and gray MX300 Optical Mouse is also corded. but is not contoured, so can be used in either hand. It includes a Quick Switch Program Selector button and scroll wheel, and has a suggested price of US$39.95.

Cordlesscombos First up is Logitech, which has cut the cord on a range of mouse and keyboard combinations. All of its «ordless periph-

erals usea proprietary digital radio technology, which operates within a 1.82 m (6 ft.) radius of the receiver with no lineof-sight requirement. They also use a 12bit digital secure ID code so multiple cordlessdevices can be used in close proximity without interference, according to Logitech. They are compatible with Windows 98, 2000, Me, and XP. Only the Logitech Cordless Comfort Duo is also compatible with Mac OS X

Microsoft

Microsoft has unveiled its largest «ollection of new mice and keyboards this fall, with seven new products. The company says the new lines are organized according to the users' computer style and activities: fun, sophisticated, and serious. Following are highlights of the new lines: • The peripherals for "fun" users fn«fude the Optical Mouse Blue, Wireless Optical Mouse Blue, MultiMedia Keyboard. and Natural MultiMedia Keyboard. All feature a blue finish, and multimedia controls. The new mice have a wider scroll wheel. while the new keyboards in this line have a multimedia centre w i t h S top Forward, Play, and Pause hot keys. Estimated retailprices are:US$34.95 (Optical Mouse Blue), US$44.95 (Wireless Optical Mouse Blue), US$34.95 (MultiMedia Keyboard), and US$54.95 (Natural MultiMedia

or later. Following are highlights of the new lineup: The Cordless Comfort Duo includes a contoured keyboard with split-key layout and a Cordless MouseMan Optical for US$99.95. Both are black with silver. The keyboard includes multimedia controls and programmable Internet keys that launch email, Web browser. and more. Sorry southpaws, the mouse in this combo is contoured for the right hand only.

• The gray and black keyboard in the

Keyboard).

Cordless Elite Duo features enhanced F-key functions, multimedia controls, and a zero-degree tilt low-profile design. It comes with the black and silver Cordless MouseMan Optical and sells for US$99.95.

• For "sophisticated" users, Microsoft ofiers the Wireless Optical Desktop, Wireless Optical Desktop Pro, and Notebook Optical Mouse. At the top

of this line, theblack andgrayWireless

• The Cordless Navigator Duo's keyboard features the same low-profile design of the Cordless Bite combo, and is white with silver, It includes enhanced F-key functions and a multimedia push-button control centre. It is bundled with the Cordless Optical

M ouseand has a suggested price of US$79.95. • Also white and silver, the Cordless Access Duo incorporates the zerodegree tilt and multimedia and Internet controls. It comes with the

Cordles sWheel Mouse ,and hasasug-

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megapixels of surface trachng information everysecond. The «ompany saysthis

receiver for the mouse also acts as as charging station, and according to Logitech, IO minutes in the cradle

allows the MX mice to respond to even

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Optical Desktop Pro includes a wireless optical mouse and wireless keyboard, which share the same receiver. The compact, red and gray Notebook Opt(ca) Mouse, is designed for notebook computers. Estimated retail prices are US$84.95 (Wireless Optical

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All three models also feature softwareenabled digital zoom and have built-in microphones.They indude the Logitech Imagestudio software, with applications including video email, animation, broadcasti ng, and Web album creation. They capturevideo at640x480 resolution. The QuickCam Pro 4000 and the QuickCam forNotebooks Pro both feature a jiui tt-In snapshot button for 2.3megapixel still photos. They work with

Windows 98 or higher aswell as Mac05 9, and come bundledwith MGI VideoWave and Photosuite editing software. Both are pricedat USI99.95. The QuickCam Zoom captures still photos at 640x480 pixels, requires Windows 98 or higher, and is priced at US$79.95.

he Congress of N eurological

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that attaches to the bottom of the system. The opti onal X3 Ultragase dock,

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bays. The X30 also offers options such as Conf/no / m 8 e 37 electronic prescription application that 7100b .. I

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ication at the point of patient care or from outsidethe hospitalor ouroffices.It can RBG b

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The F402 will be available in November

for a suggested retail price of US$349.95. BM (wwwibm.ca) has added the lightweight, power-savvy X30 to i t s ThinkPad notebook. The X30 weighs 1.6 kg (3.6 lb.) with internal battery, and is designed to run for up to eight hours on batter y power.It can use two batteries at simultaneously —one internal and one optional external extended life battery

company. The camera has 3,6X digital zoom, and can capture AVI format video clips with sound, and can be used for video conferencing.Itconnectsto the PC via USB. Photos are stored on an x0-Picture

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I cansaa! I can seel ~ ~ g 3S inal prescription and asked for another for computer glasses. I got the glasses and they were fine for viewing the screen,but not very good for reading a printed page or newspaper. I was always going back and forth between my com-

puter glassesand my bifocals. A few years later when I had my next check up, I went to a dfiferent ophthalmologist and described the problem. He

promised that this prescription would be better. It was, but not enon@. I went through four ophthalmologists and while I always ended up with something that helped me see the screen. I still had to switch back to the trifocals (which I had now grown into) to read printed text. I was beginning to think that was the way it had to be. I had just booked my next checkup and reluctantly accepted the next available date being six months hence. Within

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a few minutes of that call, the telephone r ang and i t was the olnce of t h e optometrist my wife used. They had a cancellation for the next day, and wanted to know if she would like to move her appointment up half an hour. Seizing the moment, I said I'd take it. I immediately liked this guy and was pleased to see that he understood optics and considered my dilemma a challenge. I gave him the working distance of 43 cm that rny wife had measurecL Dividing 1.00 by 0.43 metres gives 2.32 dioptres. Rounding that olf to the nearest 0.25, would suggest adding a 2.25 dioptre correction to my long-range ptesaiption. He jury-rigged a set of lensesand I sat down at his receptionist's desk to read the newspaper, a few magazines, check the time on my watch and view her computer screen. That list should cover just about everything I would want to read with those glasses. In less than 10 minutes, we repeated the test with 1.75, 2.00, 2.25 and 2.50 corrections and found the 2.00 to be the best I have now been wearing these glasses for more than a year. I can wear them all day and jump back and forth from screen to newspaper to the pages coming out fmm my printer without strain. Why

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late the required correction, but it should be considered as the starting pointwhich is what the fifth one did. The human body has its own ways of doing things and the next stage is to tune up that correction to match those ways. Most of the people who prescribe lenses have the wherewithal to jury-rig a temporary set of glasses with that prescription. Do not leave that office with a prescription for computer glasses unless you have testedit. 0

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didn't I come out with the 2.25 dioptres that I measured? My eyes still have some focusing range left in them and this gives me a bit of &eedom to move my head. Although the 2.00 is a bit weaker than the near reading segment of my trifocals, I prefer to use them for all my reading as I get that wide field of view. that's lost with bifocals. I often take them with me when I go downtown on the subway or fiy across the continent on an airplane and want to catch up with some reading. I can keep my trifocals for driving or watching the birds. Obviously. tbe four ophthalmologists were not dummies. Why then were their prescriptions inadequate and this one so

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CIIIter PAPER

Hands On Lab T est • H a r d w a r e E v a l u a t i o n s •

S o f t w a r e 5 CO- R O M Re v i e w s

Bluetooth inches forward

Get wireless TCP Lab looks at 802.j. lb and 802.11a networking By Stan Cawnlhets or this lab report, we are looking at wireless local area networking (INLAW), where t w o protocols have emerged: IEEE 802.1'la and IEEE 802.11b, both finalized by the Institute of Electrical and Electronics Engineers, Inc. Products based on these standards will be of interest to anyone who wants to set up a local area network without going to the expense of instafiing network cabling or where cabling isn' t desired (heritage building retrofits, for

By SeanCenulhets

example). 802.1lb The first wireless networking technology to really make inroads into the office and the home is undoubtedly 802.11b. It has pretty much become the wireless networkingtechnology of choice for a few reasons: despite a slightly creaky start, it's now quite easy to install and configure; it's reasonably cheap; and its range is good enough for most small workgroups or home environments. On top of that, there's a new version of 802.11b, which ups the data transfer rate to 22 Mbps

(double the origina) speed of 11 Mbps) on thesame frequency. allowing backwards compatibility with older versions of the specification.

•

n the drive to reduce the nest of wires thai seem to gmw around any personal computer, pmduct developers have long looked to wireless solutions. One of the original ways to connectcomputers and peripherals wirelessly was infrared technology. IR ports continue to appear on notebooks, handhelds and even cell phones to this day. IR technology requires a line-of-sight connection, however, which is not always convenient Products with RF (or radio frequency) capability don't force you to line up ports, and the most common use of RF these days is in wireless keyboards and mice. The latest generation of wireless protocols for personal area networking is Bluetooth. Bluetooth, like RF and IR, is a cable replacement technology for shorter-range peripherals, like printers and

There are a few things to keep in mind if you' re thinking of i mplementing 802.11b into your workspace, either at home or at the otfice. First up, it's important to note that the functional range of these products. as listed on the boxes, is usually derived under "ideal" conditions: ideal meaning no walls, doors, ceilings, floors, or other objects in the way. Secondly,the fiuiher away you go &om

•

the base station/access point, the slower your connection gets. As a rough guideline for real world installations. you can expect decent performance within a

range of about 90 m (295 ft.). Another issue to keep in mind is interference from other wireless technologies using the same radio band (2.4 GHz). Though 802.11b is designed to coexist

cell phones. Bluetooth is the latest great blue hope for wirelessconnectivity. The concept is simple: if you have a Bluetooth-enabled handheld or notebook, it should be able

Continued onpage 52

Continued onpage 44

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Serious Station 2802

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OFFICE STA 4479 INTEL CELERON t2IGIIP MSI 6526GL i805GL 228MB DDRrb 53X CITRON 3D GRAPHIC CONTROLLER 20GB HDD ATA-100/1A6FDD ATX MH1 TOWER FRONT US C'97 SOUND CONTROLLER 10/l00NlC ioxeo««or~leo

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DESKTOP 7200RPM BMS 80GB WE81ERN DIGITAL ATA-100. 10OGB WESTERN DIGITAL ATA-100 120GB WESTERN DIGITAL ATA-100 LABTOP 10GB IBM 4200RPM 30GB IBM 4200RPM 40GB IBM 4200RPM 30GB TOSHIBA 4200RPM

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$223 $232 $270 $283 $418 $485 $405 $357 $420 $1023 $580 $582 $665 $509 $972 $1269 $1329 $1479

$643 $1045 $1087 $1167 $1477 $2346

9.168 IBM 10KRPM ULTRA 160orxeHe $ 24 9 1 868 IBM 10KRPM ULTRA160 orxeieo $22 9 36GB IBM 10KRPM ULTRA1 60 or«cero $ 379 73GB IBM 10KRPM ULTRA 160 orxeeHreao $939 18GB IBM 15KRPM ULTRA160 erxeeeoieeor $370 36GB IBM 15KRPM ULTRA160 or«rex«veer $629 18GB HITACHI 10KRPM 4Moxrrxr-ie««neo«$269 36GB HITACHI 10KRPM 4MoxH««re««rHM«$439 73GB HITACHI 10KRPM4M oxao«rxowmo«$929 73GB HITACHI 10KRPM Fibre-AL«xao«nr«$959 1868 SEAGATE 10KRPM 4M $249 36GB SEAGATE 10KRPM 4M $389 $889 73GB SEAGATE 10KRPM 4M 18GB SEAGATE 15KRPM $360 36GB SEAGATE 15KRPM $579 AOAPTEC18160 U2W PCI CARD $219 $309 ADAPTEC 29160 U2W PCI CARO AOAPTEC 39160 Coul Channel PCI CARD $329 Sll• OCIOP

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$117 $173 $112 $88

Msl KT3ULTRA-2 ODR333Ivtx xieer) MSI 745 ULTRAM8.6561 ASUSP47 533C-L ASSEVER BOARD M ASUS P47533 1YAN S2468NTIGER MPX DUAL AMD MP $335 ASUS P48533.E W/AUDIO/LAN/RAG $259 $177 TYANS2460TIGERMPOUALAMDMP ASUS P48533 59 $220 TYANS2462UNG THUNDERKr SCSI AS V5 P48533V WIVIOEOIAVDIOAAN $138 • 9 ASUS P40533VM ASUS P48 GL-VLH. $123 ASUS F4S.533 WA 5144 MSI TV-TUNER W/REMOTE CONTROLLER$89 $61 ASUS P48-333M W/AL $108 ATI DV WONDER $107 ASUS P4S8X AGF8X $199 ATI1V-WONDER VSBEXT. $36 A SIT BO78 I RAID 533FSB OD R $13 4/ $169 ATIXPER7200032MB PRO $185 $187 ATIA-IN-WRADEON7500 64MB ABITBG7 533FSBOOR $266 $118 ATIA-IN-WRADEON85OODV64MB ABIT BD7433 $398 ABIT ll7-R $208 ATIA-IN-WRAOEON85N128MBOOR $98 ABIT 177-MAX2 $279 ATI RADEON 7000 64MB DDR lV/OUT $76 MSI 6547E DOR333 3112 ATI NADEON70N 32M PCI $130 MS I648MAX (M«65858XAGPl $151 AYI NAOEON 7500 64MB OORRelor MS I845 ULTRA I-ARV $HO$169 ATIRAOEON 8500LE 128DDR V/0 Ref«i $184 $186 $129 ATIRAOEON ONOPRO 64M OVI MS I 845E MAX F88533 $228 $149 ATIRAOEON9800PRO126MDVI MS I 845G MAX (M«6580) $539 $224 AYIRAOEON97OOPRO128MB OVI MS I 850E MAX (M«6545) $126 EPOX48DAE I845DDR $142 ASUSV8170 Gf4Mx44064MB TV47 $255 EPOX 404A+l845 DDR $199 ASVOV8420Gf4114200 'l28DDR $307 $135 ASUSV8440Gf4Ti4400128DORTV/0 E POX 48EAV F38533 $415 $150 Asvs v8460 Gf4114600128DDRTv/0 EPOX4G4A $115 EFOX«SUAS+ $200 ABIT GF4 MX44064MB RETAIL 552 GIGASYTEGA8IE533 $12!} PINE 32MB PCI TN72 M64 RE 538 $240 PINE32MBAGP TN72 M64 RE GIGABYTE GA81HXP PINEGF2 Mx40064MB ITvOul $57/$65 socKRT A iAIOD OPUl XFXGf4 Mx420 64MBTV%UT $92 ASVS A70 333 $105 ASVS ATM266-DL N07 XFXGt4Mx44064MBTV47VTOVI XFXGt4114200 64MBTV47UT DVI $169 ASUS A7V-333 $249 ASUS A7V-333 RAID MKI XFXGf47I4200128MBVIVOOVI $319 ASUSATN266CIVM $134/$101 XFXGf41N400128MBTV47UTOVI XFXGf4TNNO 128MB DVITV47UT Vl $383 ABIT KX7-333 $95 ABIT KX7433 RAID $141 MSIGF4 MX420 64MB SDR lVOUT MSIGF4 MX44064MB DOR TVOUT $116 ABITA17 VIA K633 •MSI GF4 MX44064MB DDR VIVO $133 ABITAT7MAX2 /VIA KT4008XAGP) MS I G F4114200 84MB DDR D/H DVI $199 GIGABYTE GA7VAX fVIA KI400) $235 GIGABYTE GA7VAXP 0/IA K74N W/RAID) $149 MSI GF4 Ti 4200 128MBODRTV $348 MSIK74ULYRA /VIAK74N8XAGP) 5157 MSI GF4 1N4N 128MB DDRVIVO MSI GF4TN600 128MB DORVIVO $369 MSIKT4 ULTRARAID ICCT CO11PUTER ICCT COMPUTER ICC7OOS k5%lhb'OV88llSSSt"ltPSDMP SOCKET 470 ilNTEL P4 CPU)

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APIDZI AMD ATIILON XP 2109+ PC.256 MSI KT3 ULTRA 512MBPczl08 DDR-RAM ADIT GF4 MX 64MB DDR 68GB RDD 7200RPM ATAI33 relao. ).44 FDD & l68IT SICroa roaao> ATX MID TOWER FRONT USB 358 32XIBX49 CD-RW & 16X DVD 10/100 NIC & 15 LCD MONTTER & OPTICAL MOUSE & EB608 SP

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COOL VALVEt 9820 DrfEL P4 1.7 GHZ MSI 545EDDR333 256MB DDR PC-2106 Tl XPSRT2866 MM PRO 28GBBDD ATA-I88 & IA4 FDD ATX MID TOWER FRONT USB 52X CD.ROM l68IT s/c ION eaazpi N % l8/l66 PCI N/C K/8 & MOUSE W SPK W/SUSWOOFER

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16X LG DVD.ROM

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Though a number of companies are now starting to ofFer 22 Mbps S02.11b products, GVC was the Srst to get some of these products into our hands for review. We looked at a 22 Mbps Access Point, PCI adapter, and PC Card. As we had hoped, the PC Card worked beautifully with our existing 11 Mbps S02.11b network, after we adjusted the network ID settings to match. The access point was a digerent story, as the one we received didn't come with all of the default seuings listed in the manual; the access point is capable of retrieving an IP address &om a DHCP server or acting as its own sewer, and ours shipped with these flipped the other way. A quick bit of troubleshooting using the fairly detailed user manual found on the CD. and we were on our way.

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II Compactplash slot. The software installation for the card is simple click on the install button in the setup program and it copies the relevant utes to your computer, and even synchm. nixes with your PDA, if it's hooked up. We literally had our PDA ready to go within two minutes of starting the instau process. After that, you drop the card into the CF slot on your PDA. adjust your network settings to match your wireless net-

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< HA NOS O N w same time with a couple of our test machines, but an older machine was a bit trickier — if you' re using an older wireless cardyou may need to update the driver before it will work smoothly with the 22 Mbps access point. Despite the tweaking, overag we were quite pleased with the performance of the 22 Mbps wireless products from Gnat. If you' re looking to boost your speed but don't want to enter the slightly thornier and more expensive world of 802.11a, this is a nice alternative.

Toshiba e740 Packet K From:ToshibaCanada, www.toshiba.ca Estimatedprice: 5949

We had the chance to look at Toshiba's e740 Pocket PC device a few months back, and we were pretty impressed with it: it has a wonderful colour TFT screen, slim design, and slots onboard for both SsxureDigital and CompactBash cards. What really caught our attention, however, was the fact that despite being one of the smallest devices we'd seen and despite aB its functionality and expandability, it also managed to cram an 802.11b component into the case. We had no pmblems geuing it hooked up to our local 802.11b network, though we have to admit that a 240x320-pixel screen isn't ideal for surfing the Web. If you' re looking for basic online functionality that doesn't require a lot of screen real estate, it's great. Oh, and did we mention how compact it is? Again, thumbs way up with this one.

to 500 m (545 ycL) under ideal conditions — the transfer rate would drop to 1 Mbps at that distance, however, and it would have to be out in the middle of the countryside because, as with 802.11b, anything like a concrete wall cuts the range and speed. Despite its promise, setup of 802.11a products is typically tortuous, requiring a lot of manual configuration and tweaking to get the products up and running. The implementation of 802.1la has been so haphazard it's no surprise that there's been very little buzz about the products, despite the fact that they' ve been available for about six months. Another thing we' ve noticed about 802.11a products is that performance seems more susceptible to physical interferenm. We' ve found that even with one wooden wall in the way. transmission speeds can sometimes plunge, a problem that we rarely saw with 802.1lb products unless the wall was exceptionally thick or made of heavier materials. To be fair, though, even with t hat speed dip, 802.11a is still faster than S02.11b at its top speed. Some 802.11a products support a Turbo mode, which allows a theoretical bandwidth of 72 Mbps. Of course, the downside of this is that it means you wiB only be able to use 72 Mbps-capable cards on your network, as the access point will not be able to communicate with those running at 54 Mbps —something to keep in mind if you have a mix of products.

Drink AirPro snstns From: D-UnkSystemsInc, www.dlink.cs Estimatedprice: $229(PCCard), 5303(PCI adapter), 5682(accesspoint)

802.tta Oddly enough, the 'a' version of the 802.11 protocol came out of the chute after the 'b' version, and judging fmm our experience with early samples of this implementation. it is experiencing some growing parlia While the original 802.lib sported a top speed of 11 Mbps, 802.11a pmducts ofFera much more robust 54 Mbps (72

Mbps in somecases.using compression). These products use the less-crowded 5 GHz bandwidth, and offer a range of up

D-Link has maintained a very high proBle in almost ag aspects of networking, so it's no surprise that it would be prominent in the new 802.1la sphere.

The PC Card 802.lie adapter (model DWL-A650) is a pretty standard design,

into the lower slot). The DWL-5000AP access point features an oversize design molded from two dilferent shades of silver plastic, as well as two adjustable antennae sticking out of the rear, giving it a fairly futuristic look Because we were using a DSL-sharing router with a dilferent IP range than the D-Link Access Point, we had to manually adjust our computer's IP settings to get a connection to the access point for configuration purposes. Thankfully, the quick installation guidethat comes with the access point details this process fully, even giving full-colour screen captures of whatyou have to change. We were quickly up and running after we made these changes. The biggest problem we have with the access point is that it can't be conggured to retrieve its address from your DHCP server, forcing you to manually adjust your PC's IP settings every time .you want to access the conlguration settings, if you' re in a ditferent IP range. The good news here is that this makes it more difBcult for unauthorized users on your network to get to the access point.

Out of the box, the AirPro products work at 802.11a-standard 54 Mbps, but can be boosted to 72 Mbps Turbo mode with a couple of tweaks. To do so, you' ll have to be on the same IP range as the access point, which requires going into the conliguration page for the access point itself, switching to Turbo mode and rebooting the access point — the card will then cease to function. There is a setting on your computer for your wireless card that will allow you to switch into Turbo mode. Once you make the change, you should be up and running again at the new speed. Even if it requires a bit of tweaking, the D-Link products are still relatively easy to set up. and come in at one of the more alfordable price points. AB in ag, the DLink AirPro series looks like a pretty solid choice if you want to head down the 802.11a highway.

with a double-height antenna module (you'B want to use it in the upper PC Card slot of your notebook, as it wig block access to the top slot if inserted

Card), 5365(U55229, PCI), 5709(US5449,access

point)

As soon as you open the box, you know Intel's PRO/Wire)ess 5000 access point is not like the other 802.11a solutions, most obviously because of its design; instead of the usual boxy shape, it resembles a Bying saucer, thick in the middle and tapering oif at the ends. This design means it' ll wobble around on the desktop if you don't use the included waB-mounting bracket or stand it up vertically. Once you get past its aesthetics, a cou-

ple of other dilferences become apparenL First, the Intel products top out at 54 Mb ps, which is 802.11a standard, so they won't be compatible with any of the other manufacturers' cards or access points r u nning i n Tu rb o m o de. Secondly, the access point is upgradeable to accommodate S02.11b connections as weB —perfect for any environment in which you need to run both pr otocOI. That option i s available separately, though there is an Intel PRO/Wireless 5000 LAN Dual Access Point available with both protocols already onboard.

When you plug in the access point and PC Card products, they work One with each other without additional congguration, but as with the others, to access to the access point's congguration page you need to manuagy conglptie your PC so it has an IP address within the same range as that of the access point. You can configure the access point to get its IP address via DHCP. but as soon as you do so you have to re-determine the IP of the access point using one of the bundled software utilities. With a bit of hunting around, it's pretty easy to Bgure out. About the only real problem we have with the Intel line of 802.11a products is

the pricing. Because they' re oriented Intel PRO/tgftmkss$000 series From: Intel Corp, www.intel.com Estmsted price:5285(converted from USS179, PC

more toward the corporate environment, they have a more corporate-ori-

Conlinued onpage 50

www.rarwdammpulas.am ME COMPUTERPAPER GRE ATERtoaoNlo EDITIQN NovEMBER 2002 49

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Get IEIietess ented price. The best deal of the bunch is the Starter I(it, which comes with an access point and two PC Card adapters for around $1,199 (from US$749) —still on the high side,.but not quite so bad.

accessyour bmadband connection. That particular combination hasn't been so quick in appearing on the 802.11a side, however. Netgear's HIU14 is the Brst 802.11a wireless router we' ve had a chance to see. While it seems expensive, purchasing a router and a separate access point would be in that ballpark

news is its box-like shape makes it easier to set other things on top of it (your DSL/cable modem, for example) to save

space. Though we didn't get a chance for a hands-on review, Netgear also makes a PC Card 802.1la adapter for US$158.

IBM lla Mgrelen LANCwlsts Adapter

SMCEZConnect series

From:IBMCanadaitdx www.ibm.ci Estimatedprice: Q79 Usually we'd put IBM before Intel to follow alphabetical order. In this casewe've dropped this product down below the Intel products, because IBM's 802.11a

From:SMCNetworks,wwwsmcmm fslianted price:5230 (convertedfromU55145, PC Card),5290(USSI80,PCIadapter), 5580(USS355,

sticks up a bit, meaning it can only be used in the top slot. How does it all work? Well, when we plugged both of them in (the Access Point into the network and the card into our test notebook, of course), we immediately had a fast connection to the outside world, which is pretty much the majority of the battle.

acces spoint)

cardsare, in fact, manufactured by Intel and'are virtually identical apart from the markings on the outside. IBM does not of'fer an IBM-branded 802.lla Access Point at this time.

Netgear NE316Wireless Bonier From:NelgesrInc.rwuw.nelgesr.corn Estimatedprice:5879(convertedfromUSS553) After 802.11b hit the market, it wasn' t long before someone combined the wireless technology with an Internet routerif you have a wireless network. chances are you' re also going to need a router to

The HR3 14 is a pretty straightforward piece of hardware, essentially a squaredoff box with an adjustable antenna on either side. It has four 10/100 ports built in, so you can hook up a desktop PC. a network printer, or other wired devices. The 802.11a wireless component will work at both 54 Mbps and 72 Mbps Turbo mode. If we had any problem with this device, it would be with its size —like Netgear's 802.11b router, it's a bit larger than other similar devices. The good

We looked atSMCs 802.1 la products several months ago. Since then they' ve

received a spiffy packaging upgradebut inside the box, they' re mostly the same. The accesspoint is a fairly compact box with two adjustable antennae for maximum reception. The PC Card is a standard design, with an antenna section that

As with other 802.11a products, this setup wouldn't allow accessto its congguration page from an IP address outside the same range. After a manual congguration of the notebook's IP address to put it within the same range, we could get to the AccessPoint via the Web interface, reconggure it for DHCP, and get it into the proper range. It was afairly frustrating interlude, and troubleshooting the problem wasn't mentioned in the manual or Web page for the product. so

Continuedonpage 52

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Blaeioefit lashesforward

And we don't think we' re alone: we

Because of security concerns, Bluetooth

once attended a pressconference by one

devices still need a password in many

to automatically recognize and use any other Bluetooth-enabled devices in a mom as soon as you enter it. No longer would you have to spend a lot of time configuring a bunch of wireless networks to access the devices around you. The reality of Bluetooth implementation hasn't been nearly so slick While we have been able to set up Bluetooth

of Bluetooth's biggest boosters, during which the presenters tried to demonstrate how to get a notebook to use a Bluetooth cell phone as a modem. The connection Failed almost immediately, and a few minutes were spent trying to renegotiate a connection between the notebook and the phone. Not exactly a compelling way to kickstart a new tech-

cases, and often you need to spend quite a bit of time configuring your connections to hook up to a printer or cellular phone f r o m a Bl u etooth-capable machine. This makes it debatable that a Bluetooth configuration saves any time, especially if you have to keep rediscovering devices every time you want to use one of them.

devices fairly easily in somecases, in oth-

nology, to be sure.

Then there's the issue of actually accomplishing a task For example, we're

ers the process has been among the most ' complicated har dware/networking setups we' ve had to deal with.

The situation i s i m proving, but Bluetooth hasn't yet achieved the easeof-use levels the industry was predicting.

fiet wireless

to tweak tbe speed and &equency on the as s point in order to get the pmducts to talk to each other again. It didn't take too long, however, to fix it up and get the products running at the faster speed. While the SMC products are competi-

Continued from u 5 0 be prepared. It's worth mentioning that after we fixed that little problem, the products worked fairly smoothly. Out of the box, the BZ Connect products communicate at 54 'Mbps, but you can boost that to 72 Mbps Turbo mode in the configuration settings of both the card and access point. Again, youll lose communication between the two when you switch one or the other, so switch the access point first, then reconfigure the cardatthe PC end.We ended up having

There's a smattering of Bluetooth pmducts available, but as yet they still haven't capmred the attention of the people who ultimately will matter the most: those with the cash who want to buy cool new wireless products. At this point, possibly the most useful application of the technology has been the incorporation of Bluetooth into wireless headsets for cellular phones. Obviously that's not all that's out there though. Here are a few products that use Bluetooth.

still trying to figure out why we were unable to receive a fax sent out through our Bluetooth phone. There's nothing in the manual indicating that it shouldn' t work fine for sending out faxes,and we' ve used two dii'ferent machines, Bluetooth adapters, and fax programs with no success. The bottom line for Bluetooth at this point: it's stifi a fight to get the devices to work well with each other quickly and easily, which goes completdy against the original intentions for the protocol. Before we' re ready to unequivocally recommend Bluetooth, a lot of work wifi need to be done on user interfaces, across the board.

tively priced, we had a problem with the sparsenessof the manual, especially with the IP range troubleshooting issue. If you' re wefi-versed with networking then the SMC is certainly a great choice. but if you' re going to need a lot of handholding during the initial setup, this may not be the best choice for you.CI

gComBiaeloofh serfes Fmm:3ComCorp., www3com.corn Fltimatedprice: 5225(USBor PCCard) L

When it comes to communications technology, 3Com is often at the forefront in

Continued onpageN

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Some new fl atpanelsfrom Samsung ow doyou go &om zero to 60 in milliseconds, without leaving your desk? Take a look at the SyncMaster 151P, the latest in a growing line of computer-related products designed by FA Porsche (the company that also recently designed the look of a new Fujifilm digital camera). By this point we don't have any real concerns about the quality of Samsung's screens —we' re almost always impressed. The 151MP is no exception: both bright and clear, with a 15-inch display and maximum resolution of 1,024x768, it' s ready to handle typical desktop applications. The monitor is a hybrid, which means it comes with both VGA and DVI cables for hooking up to the video card. Despite a great set of technical specs, the real wow factor here is the design. The cables are aU tucked into the base, exiting at one small point at the rear, instead of hanging off the back of the screen itself. That base is very con6gurable, too: the screen tilts, pivots between portrait and landscape mode, can be raised 5 an (2 in.), and swivels through a fuU 360 degrees despite having a hole in the base that would seem to preclude any swivel. The front panel is also very streamlined, with only one obvious button for backlit power. AU

It's a beautifully designed from the base up, and will make a wonderfully sporty addition to any desktopwhether you' re a racing fan or not.

IC5

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From SamsungBedrooics Canada, wwwsamsung.com Estimatedprice: 5949

Top of the line We recently gave our VIP award to Samsung's 17-inch multimedia monitor, but that one isn't even the top of theline. That distinction goes to this model, the 24-inch SyncMaster 241MP, which isn' t even of&ciaUy available in Canada yet. ff you' re looking for a flat-panel monitor that can double as a fairly good-sized TV, though, you may be tempted to make a run for the border. Even at this fairly hefty price and the exchange rate, it's competitive with other 24-inch Uat

panel displays.

From:SamsungBedronks USA, www.sumsuogusa.com Esrimzted price:U554,(et other controls are behind a touch-sensitive panel that doubles asthe status indicator panel.

The SyncMaster 241MP is not just large, it's one of the largest TFT panels currently available —to go larger you' d have to move to a plasma display. It has a hardwired resolution of 1,920xi,200 and a pixel pitch of.27mm, providing an exceptionally large and high-quality image. As with other monitors in the MP multimedia-enabled line, the rear of the 241MP featuresconnectors for a number of inputs. including one for a VGA monitor, S-Video, RCA connectors for both video and audio, DTV, and a cable TV connector to hook directly to a wall

outlet or through a VCR. With these connections, the 241MP is not only compatible with your older video equipment (VCR and DVD player), it's ready for HDTV. The overall design of the monitor is very nice. While previous models in the multimedia series sported a fairly angular design. the 241MP rounds off' aU the edges, and splits the speakers off from the monitor, so you can move them away from the screen forbetter stereo separation. The monitor component has a special base that clamps onto the sides of the screen, near the bottom, allowing you tilt it forward or backward slightly. The speakers each have their own similarly designed bases, but can also be attached to the side of the monitor panel with special screws. Because it is so much larger than a typical TFT display. it has some specs worth mentioning: it weighs about 13.5 kg (30 lb.), and has a power consumption rating of 120 Watts —a lot heavier and hungrier than your average flat panel.However, compare these numbers to a 20-inch or larger CRT displaywhich can weigh 27 to 45 kg (60 to 100 lb.) and have a power consumption of 150 watts or more — and you' re still doing better, and saving space on the desktop to boot. 0

Bungee DVD oft'ers fee-free timeshift TV ST EmrnTownsend VRs, DVRs, whatever you want to call them —they re a great idea How could they not be? Those of us who prefer to tape Bogy the Vampire Slayer and watch it at our convenience, rather than dearing our schedules at the same time every week, already depend on our VCRs. So how could we not love the idea of a personal (or digital) video recorder, which does the same thing without having to deal with stacks of videocassettes? Here's aquick primer on DVRs, in case you.didn't know: Rather than recording onto a physical, removable medium, a DVR records to a built-in hard disk

While it's great that you don't have to worry about Junior sticking kielbasa into the tape slot anymore, there are other advantages asweU. The most highly touted is timeshifting, the ability to pause live television: you press the pause button. the image freezes, and the DVR automaticaUy starts recording from that point. When you restart your TV viewing, the DVR keeps recording until you catch up. An extension of this is the abiTity to watch the 6rst part of a program while it's recording the remainder. As Steven (the dude from those Dell ads) might say, "Sweet!"

for years, but on a VCR it uses the fast forward function. There's something to be said for instantly blipping out, say, those annoying Subway ads featuring Jared. No wonder ad and TV execs are not-so-quietly &caking out.)

(Speaking of ads, the 30-secondskip-

that forgoes the built-in hard disk and

ahead function is a thing of beauty. The same feature has been available on VCRs

uses the one you already have on your PC. It's 6endishly simple, really: the

Ue Nolleuszz zoos ntzGxupulzRpApnt GarxtnttoRoutoztxno}i wwwcanadsmmpuwsuss

TheCnnelian problem The most glaring problem with DVRs for us Canucks is that they' re not available north of the border, except as part of a Bell ExpressVu sateUite-dish package. Unless, that is. you have the Bungee DVD. The Bungee DVD is Pinnacle Systems' DVR — a tiny. lightweight purple box

I:rom:Piooade5)stems,www.piooadesys.com Minimumsystemrequiremente 500 MHzPeolium 0, WindowsMe(ZP Esri matedeee tpri ce:5275 Bungee DVD plugs into your PC's USB port and the television coaxial cable plugs into the Bungee DVD. Presto,

you' re aUset for television on yourPC. Conifnuerf onpage 58

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Cantinueddrampage54 (You can also connect composite and/or S-Video cables, if you want to watch or record from your VCR.) ' Well. OK, I kind of fussed over the installation process. The thing is, I should be able to gloss, over it; it's not tenibly complicated, and under ideal circumstances should only take a few minutes. However, I came across two minor problems that can make it take a little longer. First was the time I wasted fiipping through the documentation to see if I should install the software or the hardware first. Faced with ambiguous instructions (and uncomfortably small type), I decided to wing it. (Just so you know: you run the setup program 6rst and plug in the hardware when you' re asked to.) Second was the diagnostic procedure, which makes sure your system is up to par before it installs the software. I discovered that the video card in my test computer had some DirectX function disabled, which prompted me to go through the diagnostic program with a fine-toothed comb. It's quite a simple program, and very clear. That is, unless

something goes wrong and you click the "Details" button to 6nd out more about your particular problem. In almost all cases, I found that the supposedly detailed messages were merely rehashes of the original problem descriptions. with a few more words thrown in. Moving over to my alternate computer — a733 MHz Pentium III with a working video card — installation was a breeze, getting an image was automatic,

and changing settingswastrivial; rightclicking in the television display gave me almost everything I needed, including a 16:9 window option for letterbox formatted movies and programs. The images themselves werecolourful and dear, with a negligible amount of arti facts.When hard disk space became low or if I started working on the computer at the same time, the image would stutter every once in a while. The stuttering never interfered with any recordings in my tests, though. Cue Steven: "Sweet!"

From TV Io DVDandbatk Recording video is a snap; you can use one of the two presets, or choose a custom configuration. You can record in

one of three resolutions (352x480, 480x480, or 720x480) at varying quality levels (2 to 9 Mbps for the first two, 4 to 9 Mbps for the last). You can schedule a program to be recorded or manually click the record button while watching TV, and then of course, there are the timeshift functions. Aside from its small and lightweight form and comparatively low cost, the Bungee DVD has a few advantages over reps)ar DVRs. Unlike closed-box DVRs, it records to standard MPEG-2 6les, so you can do anything you want with them after they' re recorded: edit them, back them up, whatever you have in mind (of course, a regular DVR doesn't double as a video capture device —at least, uot without some ha«king). You alsohave asmuch or as little storage space as you need, since it records to any installed hard disk Need more mom to squeeze in this week's PowerpuJy Girls?

to watch your recordings. Bungee DVD earns its name by providing a simple way to burn collected video clips onto a CD or DVD so you can watch them on your DVD player. It's a good idea, but I was actually a little disappointed with the options here. Mostly, I was irked because Bungee DVD only burns SVCD (Super Video CD) or DVD discs; many DVD players can handle Video CDs, but not many can work with the SVCD format. Furthermore, the program will only let you burn the files that conform to the medium to wluch you' re recordmg. So if you recorded something in 480x480, you can't put it on a DVD unless you go through the trouble of converting it 6rst. There is a bundled conversion program, but it's not integrated into the television application; why not make the conversion transparent, rather than forcing users to mke this extra, annoying step? Quibbles aside, the Bungee DVD makes for a nice option for desktop TV

Either clear off some filesor install a new hard disk And perhaps best of all, the

viewing. The lack of losslessAVI capture

Bungee DVD constitutes a one-time purchase;stand-alone DVRs require a monthly subscription fee or a hefty lump sum. One nice little bonus is that you aren't necessarily tied to your computer screen

may not make it ideal for everyone, but overall, Pinnacle has packed quite a few

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Btusleelh laches futursrti Continued from n e52 the world of desktop and small olfice

The software setup for each of the items seems a bit complicated, as the

computers, so it's no surprise that the company was one of the first out of the gate with a Bluetooth solution for the desktop. We had the chance to look at two different products available from 3Com; the Bluetooth USB adapter and the Bluetooth PC Card. Both are quite easy to physically install: just stick them into the appropriate slot and flip up the antennae. The US B version sticks straight out from your PC's USB slot, between 13 and Is cm (5 and 7 in.) depending on antenna position. Though it can be rotated to point the antenna in the right direction, it can't be folded in a way th at mi n i mizes i ts pr esence behind/beside the PC. The PC Card version is a bit less demanding, with only about 2.5 cm (I in.) of space required besidethe notebook The antenna can be pointed up about 2.5 cm, too.

munications ports, including fax and serial, among others. With both of our test computers, the installer pmgram hiccupped the first time through, but the second time it worked fine. As soon as we got afi of the software installed, 3Com's Bluetooth Connection Manager found afi of the other local Bluetooth devices. Getting access to the printers was pret-

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Something that makes the C80 even more special is its ability to handle external networking and wireless connections. In addition to a network attachment, an 802.lib module is available (it comes bundled with the printer as the C80WN. at a higher price) as is a Bluetooth dongle (sold separately for $249). As soon as we plugged the C80 in and connected the dongle, our Bluetooth-enabled PCs were able to spot it. A quick driver install later, and we were printing to it. One thing to note the dongle does not receive its power fiom the printer. It has its own brick-style AC adapter, so requires an extra power outlet. lf you already have Bluetooth set up in your workspace, this pair of products is a nice way to get high-quality photo printing wirelessly.

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Epson's Stylus C80 is a very capable printer, with excefient photographic output and a fairly quick print speed (up to 20 pages per minute in black, draft mode). It has a maximum print resolution of 2,880x720 dots per inch, and because it uses pigment-based ink, prints should last a long time (up to 70 years under normal lighting conditions before f ading i s n o ticeable, according t o Epson). Pigment inks are also water resistant.

phone, but sending files or achieving a fax link using the phone was far more dfificult than it should b~ a bit of work on the user interface will be needed before this one is particularly easy to use. If you' re willing to put in the configuration time, you can certainly make the 3Com Bluetooth products do what

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Assessing the need for e-commerce

Making the small business case for PDAs gg ~ ~ ow why would I do that?"

This question pretty much summarizes the reaction you might anticipate when you ask the average small business owner if they plan to buy a handhand computer. Despite more than a decade of service, handheld computers still have a reputation that places them firmly in the "executive gadget" category rather than as a mainstream small businesstool. But that is starting to change, as the prices of handhelds come down and their capabilities increase.

Is it a priority for your small business? 0

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Tecbnalegyasbusinessdriver The real turning point of this change, however, will come as small businesses move handheld systems from the "want" tothe"need" column. There are anumber ol other technologies that have made

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businesses would have to cost-justify. Over time, it simply became a requirement for doing business.

Continued onpage 68

Designing forms in Access en entering inform at i o n into an Access daurbase you have a cou-

rvmo

Design view. Enter the field descriptions as listed in Table I. Click in the margin opposite the EmployeeID field to select it, right-dick and choose Primary Key I'rom the menu.

S* N

This setsthis field astheprimary key for

ple of choices: use the plain table view,

which looks like a simple spreadsheet; or use a form, a fancy front end for your database. Forms make it easier to enter data, particularly when there is a lot. Access includes a tool that creates forms you can customize.

Addingatenn Beforeyoucanaddaformtoadatabase, you need a table or query to base it on. For the purposes of this column, we' ll

m Togives formabackground, addanimageto its Pidure property. use a database we created in a previous column. Create a Blank AccessDatabase and name it Employee. You' ll need to create two tables in Design vrew, so begin by selecting Table fiom the Objects list, and choose Create table in

62 NOVEMSER2002 THE COMPUTERPAPER GREATERIORONIO EomON wwwcamdacompolaa.corn

the database. Save the table by clicking the Save button on the toolbar, name the table Employee, and dick OK. Close this table. Now create the second table (see Table 2) required for the relational database. Don't set a primary key for this table. When you save it, call it Evaluations and answer No when prompted to add a pri-

mary key.

ty? For lots of small business operators who were worrying two years ago that they were missing out on huge volumes of potential online businessand did not have the time, money, or inclination to do so at the time —the question is both real and valicL The answer, as with many business applications, depends a great deal on your expectations. If the expectations are that merely by hanging out a shingle on the Web and opening up a small ecommerce site, your business will see huge increases in sales of products and services, then they are clearly out of sync with reality. That is so-o-o-o 2000, man! But if you have an ongoing business strategy that can be better supported by making e-commerce tools available to your customers, it may still be worth investing in e-commerce.

Whatbnstnessare yen really iny The first thiing you need to look at is the business that you' re really in —and the pmducts and servicesyou sell. If you run a businessthat is largely based on selling your services (i.e. your time) and per-

sonally delivering and installing products alongside those services (as would

be the casewith a plumber, electridan, carpenter, and so on), then you really have to wonder whether or not you are

going to addany value to the experience by setting up an e-commerce site.

Createthe sntattensbip

While there may be some utility in

To create the relationship between the

allowing your business to be listed in

Continued onpage64

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gedgning forms inAccess

use simple one word 6eldnames but still have your forms display useful headings

tables, choose Tools, then Relationships. When the Show Table dialogue appears, cfick Employee, Add, Evaluations, click

and labels.

Add again, then click Close. Click on the

EmployeelD field in the Employee table and drag it over the EmployeelD field in the Evaluations table and let go. When the Edit Relationships dialogue appears click the Enforce Referential Integrity

checkbox and click Create to continue. Close the dialogue and answer Yes when prompted to save your changes. Now the tables have been created, you can enter some sample data. Before you do this, add a form to the database that will allow you to enter the data more

easily.

Geate aform From the Objects list choose Fonna and

select the Create Form By Using Yrrrzard option. From the Tables/Queries dropdown list select Table:Employee and

click the double chevron (») to move all the 6elds from the left window to the right. From the Tables/Queries dropdown list choose TablerEvaluations, move the EvalDate, Score, and Salary fields to the right window (you don' t need to add the EmployeeID field from

this second table as it already appears there from the 6rst), and dick Next. When asked, $ How do you want to view your datav" choose By Employee, click the Form With Subform(s) option, and click Next. Click Datasheet, click Next. sdect the Style you want to use, and click Next again. Name your form Employee Evaluation Details and choose the Open The Form To View Or Enter Information option and click Finish. 'I%e form and subform option is the best one to use when you have a relational database. It allows you to enter both the data for an employee and data

Osage a form To tweak the form's design, open the form and choose View, then Design View. This shows the basics of how the

form is laid out and you can use this view to make changes to how the form looks.For example,you can move controls around, add buttons to the form and alter the background image. Each field from the table is listed on the screen with its 6eldname or caption (in our case, because we used captions the captions appear). If you don't like the pmmpt that appears, you can change it by clicking to select the box in which the text appears. Click inside the box and alter the text to suit. If you find that a box (control) into which you type your data is too large or too small for the amount of data you want to enter, you can alter its size. For example,for date fields and employee numbers you only need smafi contmls and the current ones are very big. Alter

the size of a control by selecting it and dragging on its sizing handles with your mouse. You can also change the look of the

control, by selecting a different fie or font, or making it appear Sat or raised. To view your options, right-click on a control and choose one or more of the options: Fill/Back Color, Font/Fore

Color, or Special Effect and make changes to them. You will also find these options can be used to alter the look of the labels for your fields. If you choose the Transparent Fill option, you will be

able to see the fonu's background i through the label. $ $ • $

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tion entries for each employee. You can now type data (see Table 3 and Table 4) into your form and dick the New Record button to move from entering one employee to the next. You will notice that the text you' ve entered as the Caption in the table' s

design view becomes the label for each fidd in the report. This means you can

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To changethe appearanceof form boxes,rightdick on themsnd osethe menuoptions. To alter the style of the form to one in the Style dialogue, .choose Format, AutoFormat, to display the available

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FieldNam e Employeel D FiistName LastName

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styles. Click Options to 6ne-tune the effects that will be applied to the form, and to enable or disable application of fonts, colours, and borders.

Addingbuttons toforms Access provides a number of built-in command buttons that you can attach io your forms. For example, you can add .l New Record button that can be clicked to add a new record to your database. To do this, ensure the Toolbox is displayed. If not, choose View, then Toolbox to display it. In the Toolbox area, locate and dick the Command Button tool and draga smallrectangle onto your formthis becomes the button. (You can alter it

later if it isn't the right size.) When the Command Button Wizard

dialogue appears, from the Categories list, choose the Record Operations option and, Rom the Actions list, choose Add New Record. Click Next and, when you see the prompt to add text or a picture to your button, choose one. You'U 6nd that adding text will leave your user in no doubt as to the purpose of the button and is probably the preferred choice. Choose the Text or Picture option and then a picture you want to use (your choice will be displayed in the Sample window). If you choose Text, you can edit the text if needed. When you' redone choose Next, type a name for yow button (it's usual to give the name a "cmd"

' 8

prefix, cmdAddNewRecord, for example), and click Finish. You can now move the button into position on the form, and, if necessary, adjust its size. To test the button, choose View, Form View to display the form. and clid« the button to see that it adds a new empty record to the data 6le. There are other useful buttons you can add and one of these is a button to search for a record. To do this, return to Design view and choose the Command Button tool again to add another button to your form. This time, from the Categories list chooseRecord Navigation and, from the Actions list, choose Find Record. Click Next and, when prompted, choose the Text or Picture option (if you choose Picture, select an image), and click N ext. N a m e t h e bu tton cmdFindRecord and click Finish. To make the buttons the same size, make one the size you want. Hold Shih as you select the second one, right-click and choose Size, Size To Widest (or Size To Narrowest) according to which works best. Then, with the buttons still selected, right-click, and choose Align, and you choose an option for lining them up with each other on your form. Test the new button by returning to Form View and clicking on it. A dialogue will appear, into which you can type the text you want to search for. You can also

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Excel printing tips Addgfenamesto footmsi In Excel 2002, you can add the filename and path to the headerorfooterofa worksheet by choosing File. Page Setup, the Header/Footer tab, and selecting Custom Header or Custom Footer. Selectthe button forthe Filename and Path. which inserts the code string a(Path)a[File) into the header or footer.

and choose File, Print, then Selection. Bt to a page • Ensure your worksheet prints on a single page by choosing File, Page Setup,Sheettab,andenable MtTo 1 Page(s) Wide gy 1 TalL You can also omit either of the width or height values to make it onepage wide but multiple pages tall, or vice versa.

Nleaameamlpath forpm Excelgmm .With Excel2000 or97 you «an add the Rlename and pathto a worksheet footer with this macro: SubFileNameinFoolerQ AdivfgheetPageSetup.pighiFooier= AdiveWorkbook.Fug Name

Thmblesbasgagprint prmdew~If your worksheetappears in black and white and not colour in the print preview window, it is because you have a monochrome printer selected. To alter the preview, choose a colour printer instead.

EndSub Thisplaces the textin the RightFooterarea (other options are LeftFooter, CenterFooter, LeftHeader, CenterHeader. or RightHeader). If the file moves or its name is changed, run the macro again to update the information.

/hhgagmlumnamlrosaidenglims • To print

Namingprhrtareas • When you want to print onlyone partofa worksheet,select it,and nameitusingInsert,Name, and Oeff ne.Then befor e printing selectthe name from the list

Prmgnghnnalas • Print your worksheet showing formulas rather than cell displayed values by choosing Tools, Options, View tab, and enable the Formulas checkbox.Size the

the column letters and row numbers on your printe d worksheet,choose File,Page Setup, Sheettab,and enable the Row and Column Headings checkbox.

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columns so the formulas disphy as required (or select all columns and choose Format, Column, and AutoFit Selection) and print.

selecting the cells in column A and choose Format, Cells, Alignment, then Merge. Also, from this dial ogue, rotate the text 90

Worhsheetgges• Print selected rowsand/or columnsatthe top orleftofevery page ofa printed worksheet by choosing File, Page Setup,then the Sheet tab.Select Rows to repeat at top and select the rows with your headings.Select Columns to repeat at left and select the columns containing the row headings. Now each column and row will have a heading regardless of how many sheets of paper are required for printing. Hidinggri lhes • Choose File, Page Setup. Sheet tab, and disable the Gridlines option to hide the gridlines on your final workbook. Ceabo on the page • Centre a worksheet betweenthe top and bottom marginsorhorizontally between the left and right margins of the paper by choosing File, Page Setup, Margins, and either the Vertically or the Horizontally checkbox (or both). Vergcal text •Add a strip of vertically aligned

degrees (or choose the option that places text one character per line). Type your text intothe large merged ceg and formatit. Managelong bamgngs • To ensurethatlong headingsdon't make your worksheets too wide for the paper, wrap them in the celL To do this , select the row with the headings and choose Format, Cells, Alignment, and enablethe Wrap text checkbox.Now narrow thecolumns tofitthe data andthe headings will wrap to multiple lines where necessary. Fmetuna marghmi Fine tune margins before printing from the Print Preview screen. Click the Margins button and the marginson the page appear as adjustable lines. Oreg them intotheirnew positionsand checkthe effect on the page as it will print.

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Excel psinlng fips

Ik aw 86 and clicking on each sheet ta)h Ncw choose Print .In Pri nt Preview you can click Next and

Previous to move from one to the next. PIRSDwisg the layout • Choose View, then Page Break Preview to see where the worksheet will be divided into pages when it is

Designingformsin Acmss

prin ted.Ifyou'd preferthe pagesto breakat diff erent positions, either cgck where the page should end and choose Insert then Page Break or drag the page break lines into different positions. TDclear the pagebreaks you' ve created, right-click on a blank area of the worksheet and choose Reset AB Page Breaks.

Caaiiauedfram page.6S set the search Beld to either the current field or the entire table by selecting the table's name from the dialogue. Then choose from the options, Match: Any Part Of Field, Whole Field, or Start Of Field. Other options include matching the case of the text (Match Case) and the direction (AB, Up, or Down). Click Find Next to search for the text. When you add to or alter the controls on a form, you may need to adjust the Tab Index property that controls the order in which controls are selected when you press the Tab key. The Tab Index is an integer ranging from zero up, each integer can be allocated to only one control and the value of the Tab Index sets the order of the controls (zero is 6rst, one is second, etc.). To alter a Tab Index, click the control you want to alter, then right-click it and choose Properties, then Other tab. Locate the Tab Index property and set it to zero (or another value), and repeat for each 6eld to alter.

— Helen Bradley

Ten years ago in TCP n the November 1992 is sue ofThe ComputerPaper,we ran a newsreportofHewlettPackard'sfirst foray inta portable inkjet printers. It had just introduced the Deskjet Portable. Coincidentally, HP has just announced a new portable printer, the Deskjet 460. We reported on a Microsoft briefing in which the company demonstrated Windows 3.1forWorkgroups and outlined its push into networked computing. We als o carried a reporton the MacWorld Toronto show,and a newsbri efon the soonto-awive PowerPCchip, a joint development venture involving Apple, IBM, and Motorola. Atari 's demo of its latest personal computer,the Falcon was hot news. The biggest Commodorenews was the company's announcement of the next-gen Amiga 4000. along withnews that it was entering the IBM-PC clone business with fourIntel386 and 486

models. Ourcover story looked at desktop publishing with commentary on Aldus PageMaker, Quark XPress, Ventura Publisher, FrameMaker, and CorelDraw. Believe it or not, ag of these brands still exist, although ownership of some has changed—Adobe now owns PageMaker and FrameMaker, while Carel has Ventura Publisher.

Imagesonforms You can apply a logo or image to a form

—TCPStaff

by adding it inside an Image controL Cfick the Image control in the Toolbox and dick on the form in the position the top-left corner of the image wiB appear. When the Insert Picture dialogue appears. select an image and click OK. Resize the image by right-dicking the control, choose Properties, then the Format tab. Set Size Mode to Zoom, the Picture Alignment to Top Left, and use the sizing handles to adjust its size. Now choose Format, and Send To Back to place it behind theother form controls. Add or modify the background image on the form by right-clicking any part of the form and choosing Properties. From the dropdown list at the top of the Properties dialogue, choose Form, then the Format tab. Click the egipsis next to the Picture property and locate the image you want to use behind the form

(type chwiadawrkdouds.bmp,for example). The image wiB be tiled to 6t the form if you set the Picture tiling option toYes. C3 HelenBradleyspecializes in writing hands-on tukb rials. Hercolumnsappear regularly inI numberof publications inAuslralia, the U.K.,2ndthe U.S. ContactHelenat helenohelesbradleyccm. Flncnyive.

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e SHAL L O F FICE TEC H N O L O G Y u mobile computers this status. The same can besaid of the typewriter, photocopier, fax machine, answering machine, voice mail, desktop computer, computer printer and —more recentlyemail and Internet access. The most direct comparison with the handheld computer. however. is the mobile phone. Ten yearsago, the mobile phone was expensive and its use limited to those small businesses that really felt they could justify the heavy ongoing expense of such a move. In recent years,however, many small businessowners (particularly those who are mobile. such as real estate agents, salespeople, service agents, consultants, plumbers, carpenters, appliance repair people, and so on) have come to the conclusion that customers now require them to be reachable remotdy at afl times. Ifyou can't be contacted when your customers need you,your customers may well just switch their business elsewhere. Mobile phones are now a mainstream device for business. There are several business drivers that might give

Driver I: Emagcreates demanding cttstemets,higherserviceatgtectagens Customers these days expect very quick processing of email requests they send to small businesses. Customers whose email queries sit unanswered for a few hours may also take their business elsewhere. When a potential customer sends out an email seeking bids on a project, it is very much in the interests of the small business to be able to respond to that email quiddy. And so, we arrive at a compelling need —if not an outright requirementfor smafl businesses to adopt wirelessly enabled handheld computer technologies. It's sometimes not enough to be able to read an email and respond with a line or two from the keypad or your

mobile phone. As a small business owner receiving wireless email, you may need to read thmugh a Word document or analyze an Excelspreadsheet in order to respond quickly and intelligently to customer queries. For that, you' ll need something

Nore hands hoIding>andhelds com) shipments ofhandheld computers ccordingto EvansResarch (wwwevansiesesich. in the second quarterofthis yearwere 20 percent higher than in the same period in 2001. Shipments of devices using the Palm OS were 29 percent higher, while shipmentsof handhalds using the Windows Pocket PC OS were 14 percent Lower. Evansstates that Palm remains tha number one vendor,butSony (which alsousesthe Palm OS) leapt into second spot after being in the Canadian handheld market for only

two quarters. Hewlett-Packard (counting HP and Compaq product lines,which both use PocketPC)claimedthird spot, followedby Handspring (PahnOS), Casio(Pocket PC). and Toshiba (Pocket PC). —TCPStaff

with wireleas email and the ability to accept and convert attachments into a (orm you can read and to reply to them.

Driver Fntefs set ameegngIme naw Expectations about the ability of small business operators to manage their time and business information effectively are also on the rise. This expectation originally drove the rise of the FiloFax organizer in the late 1980s and early 1990s, and has been a big part of the successenjoyed by the Palm handheld. Double-booking appointments, being late for overlapping meetings, or losing

the scrap of paper on which you had written the address of your client are not acceptable options in these competitive times. And handheld computers offer

users a simple and compelling way to avoid doing just that. By having an electronic address book (which includes email addresses, Web addresses, and phone numbers—along with "real world" physical oflice address-

es) on a handheld computer, small businessesowners can savetime and provide

folder and acopyof each is automatically created on the handheld computer every time it is connected to the desktop or notebook computer on which the small businessowner does the bulk of his or her work

Realitycheck AB of these business cases, however, assume that smaB business owners wig use their handheld computers with a degree of dedication and organization, which may not be the case. They also assume a high level of reliability by the devices themselves, and that the convergence of wireless and application functions on handheld devices will continue

apace.

the level of professionalism and responsivenessthat they know they need to survive in today's tough economy.

Dr(ver gt lql read it en the hain Running a small business today also means coping with vast quantities of incoming information —and using that information to make intefligent business decisions quickly. That information can come from Web sites, email messages,or documents that may exist in popular applications formats such as Microsoft Word, Excel, and PowerPoint.

ADVANCEDCOMPUTER ',.-,;-;.-":.4-

A small business owner who can read, understand. and act on that information most effectively is likely to fare better than those who can' t. Having the information on a handheld computer means not having to pull together huge amounts of paperwork or copy lots of documents onto floppy disks before going home at night. These documents can be kept in the "synchronized files"

I see no reason why that will not continue to happen, and those who want to be able to walk out of the house with a single device to meet their wirelessvoice. data, and personal organizer needs will be able to do so. The latest versions of

RIM's Blackberry and Handspring'sTreo both aspire to this goal and succeed to varying degrees. In the near future, I expect we will see even more successful "converged" devices that will further help drive the business need for hand-

helds. CI

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Inkjets, lasers brighten HP's fall colours ou know you want your next business printer to be colour, but should you choose a laser or inkjet model? In the past, this choice was determined by what you were wlqbng to spend on capital and consumables, with lasers being the big ticket item up front, but inkjets

thesame targetaudience— smallbusiness

siowerthan the Laserjet 2500 for mono-

or workgroupswithin a larger enterprise-

chrome printing (14 ppm versus 16 ppm,

theyrepresent the bottom and the top of

for laser-like output) but nearly bvice as

their respective technologies.

fast for four-colour output (0 ppm versus 4 ppm). The "laser-like" rating is HPs and the company says it is to indicate the speedofthe inkjetata printquality com-

It wasn'ttoo long ago that we consid-

ered the $3,000 colour laser a price milestone.Now, we have the HP ColorLaserjet 2500,expected to cut the price neariy in half again. As an entry-level" colour laser, it doesn't have the technologies or feature set of HP's higher priced colour lasers. For example, duplexing is optionaL Thestandard paper tray holds 125 sheets,

having higher operating costs (yeah, those pricey inkjet refills). Hewlett-Packard Canada (www.hp.ca) muddied that bit of conventionalwisdom in late September by introducing high-end

business inkjets and entry-level colour lasers priced within $300 of each other. The Bualness Inkjet 3000 has a manu-

whil e a 250-sheetsecond tray isoptionaL A network interface is also optionaL It alsousesa four-pass system, which means

facturer' s estimated street pri«e of $1,299, while the Color Laserlet 2500 should be available for $1,599. Moreover, HP saysthe inkjetis cheaperto operate: 1.9centsperpage forblack and 7.9cents per page for four colour versus 2.4 cents

that rating for monochrome printing is a respectable 16 ppm (pages per minute), but that falls to 4 ppm for four-colour printing. Single-pass colour lasers print

parabl e to what one would expect from a laser —the Inkjet 3000 will print draft qualit y output even faster. Itwillhandle up to 13x19 inch stock,

new LaserJet 5500, a tabloid colour printer. It should be available in Canada

Model

laseriei 2300 ink et 3000 Sveet~rice(esi $159 9 $1 299 M SE r size L I 1 3 x)9 in. ~ Rated s d mono 16 m 14 m 6 m 5 ~ colour 4

in December for an estimated price of $5,400. Aimed primarily at quick-print service

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300

5500, an inkjet printer line that accepts

Other printers

and 12 cents for the colour laser (five per-

same speed.Despite the speed and fea-

cent coverage).In fact, HP says the BusinessInkjet 3000 has the lowest cost of ownership of any HP colour printer

ture considerations, the Laserjet 2500 is still a colour laser, with the inherent

HP Canada also introduced a new portable inkjet, a high-end colour laser and a wideformat printer.The Beskjet450 is a battery-powered inkjet that will support six-

today, inkjet or laser. While these two models have roughly

resi stant output. The Business Inkjet 3000 is slightly

colour printing with an optional photo cartridge that replaces the black cartridge.

THORNHILL

paper up to 42 and 60 inches wide (depending on model). The printer is aimed at businesses that service the graphic arts, signage or computer-aided drafting, and design markets. Prices start at approximately $15,000. — David Tanaka

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STEELES A't E W ~ i C

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It will sell for approximately $450. At the high end oflaserprinting is HPs

and has a 300-sheet paper tray.

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advantages of smudge-free and water-

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lid and one big bonus feature under the hood: Bluetooth. As soon as we plugged it in, our computers were able to see it on the Bluetooth network Almost immediately aher we installed the drivers for the printer, we could send pages to it I'rom across the TCP Isb. Of course, you can also hook it up to your PC via USB, if

Continued~fram ~aeN

you'd prefer,

One of the earliest Bluetooth-enabled products we got a chance to see was Hewlett-Packard's Desk)et 995c inkjet printer. It has a rated print speed of up to 17 pagesper minute (black, draft mode), and maximum print resolution of 2,400x1,200 dots per inch. As with most other HP printers we' veseen, its photographic output was excellent. It also comes with a duplexing module as a standard feature, allowing you to print on both sides of a sheet of paper without manually refeeding it. The Desk)et 995c resembles the 990 with a bit of extra ornamentation on the

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IBM Blneleolh prodnds From: (BMCanada, www.ibm.ca Esbmatedprice: 5229

One of our first glances at the world of

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As with other HP Desk)et printers, its a bit more expensive than competitors' printers. Of course. spending a bit of extra money on the 995c meansgetting a printer with integrated Bluetooth (no extra power cords or dongles!), a duplexing module, and HP's typical high quality output, to boot.

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install, and there's no readily apparent option for changing it — if you need a password for pairing a device, that' s problematic. Otherwise, we found it more intuitive than the 3Com interface, and it was pretty easy to get the Bluetooth products working together (the cell phone excepted).

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Bluetooth came courtesy of IBM, with the announcement of a new ThinkPad notebook that would feature built-in Bluetooth capabilities. Now, there are two such notebook models, both of which also come with 802.11b networking onboard. The ThinkPad A31P costs between $5,879 and $15,149 (depending on configuration), and is designed as a "mobile workstation." If your needs aren'tso demanding, you can try the ThinkPad T30 instead; with prices ranging between $4,999 and $5,499 (again, depending on configuration), it's a more basic model. Though we weren't able to get our hands on either of these notebooks in time for this review, we did getour mitts on IBM's Bluetooth PC Card, which will add Bluetooth capability to any notebook, not just a ThinkPad. It has a standard PC Card design. with a wedgeshaped antenna sticking out the side. The software install was quick and trouble-iree, and within minutes we were able to locate all of the other Bluetoothenabled devices on our network Our biggest problem with the software is that the password is blank upon

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0 133, 3 2 M b e a m , 1 4 0

pair the phone with the other device a permanent link should be established, preventing this frustration. This feature has both positive and negative aspects: It's a minus because if you haven't already paired your PC device with the phone you' ll have to go into the menu settings. It's also a plus, though, because it means you won't have every Joe in the room who happens to have Bluetooth getting access to your phone (which could be very costly very quickly if they figured out your phone's

password). Though you might have problems trying to use the phone as a wireless communications device (we found that using it as a wireless modem or fax device was needlessly complicated, owing partly to thevagueness ofthephone'smanual and the obliqueness of the control programs at the PC end), it's almost worthwhile getting this Bluetooth-enabled phone just for the wireless headset. The HBH30 comes with a small rechargeable battery built in, and requires the occasional recharge, but it sits fairly comfortable on the ear and sounds great at both ends of the conversation. 0

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a NEW 8

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Microsoft adds US$900 million to research and development By Geofggheehsuight icrosoft is spending even more

money on research and develop-

ment thi s year than it did last year.The world's largest software company announced recently that it has boost-

ed itcresearch anddevelopment spending in 2002 to US$5.2 biUion, up from US$4.3 billion last year. When you have US$38 billion in cash

and equivalents l ying around, a US$900 million annual increase in the research budgetmay not seem like much, but you can expectMicrosoftto use thatcash in a

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number of key areas. The first of those is likely to be the business market. Microsoft acquired Great PlainsSoftware a couple of years ago to gain entry to the "enterprise" accounting softwaremarket and has made a number

pouring money into further development

conti nued sale of upgmdes and newer

ofits xgox game console, with the latest

versions of both. Finally, Nicrosoft is expected to continue developing "pump-priming" hardware productsthat underpin some of its softwaresolufions.Thisyear,those solutions willinclude a broad range of 802.11 wireless networking products. As well, the company will continue to work with major hardware development partner s on systems that use the Pocket PC and Tablet PC pLatforms.On Tablet PC,

rumours suggesting that xgox 2.0 will includethe ability to use the system's

hard drive as a digital video recorder (much like the popular Tiyo system). More

of other strategic purchases in recent

immediately, Microsoft will need to con-

years to fill out this product offering. The company has aiso announced plans to move into the customer relationship management(CRM) market by the end ofthis year, setting up a battle with existing

tinuespending poffuls of cash encourag-

players such as Oracle, Siebel. and PeopleSoft. MicrosoR isalso expected to continue

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ing development of the hottest new gamesforthe xgox platform. As well ,the company could notsurvive withoutcontinued major development of its Windows operating systems and flag-

in particular, there is likely to be lots of further development as the first wave of these systems hits the streets in the last quarter of this year. 0

ship Office productivity applications, whichare "cash cows" that rely on the

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ag of that wirelessly with a W«b-enabled personal digital assistant (PDA) — none of that will probably matter to the 00year-old woman whose basement is being flooded, She just wants a plumber, not an enticing interactive experience.

Con//'nuedfrom//oge 62 some online directories for services, the fact of the matter is that a lot of your business probably comes from word-ofmouth testimonials in your local community. You are unlikely to be doing business outside thai community, so therefore the "world wide" Web is not necessarily the best place to try and uncover new business. None of this is to say that a locally based. service-oriented business can' t benefit from Internet-based tools — it' s just that an e-commerce Web site probably isn't one of them. If you wanted to communicate better with your customers and potential customers, an email sent to ag existing customers and perhaps the local chamber of commerce members might produce more results than simply setting up a Web site. After ag, the "call ta action" at the end of this marketing is that you want customers to call or email you. You don't actually have anything that you could reagy sell &om a Web site. While it's true that you could set up an online calendar so customers could make provisional bookings when they see you' re free —and you could manage

TORONTO

Canyon think locally, but actgkibagyt E-commerce solutions typically work best when you have a product that you want to sell to the world, but your resaurces in selling to the world are limited. That's why used booksegers and antique dealers love egay —they get the benegt of being able to do business with the world without having to leave home. Now if you make a product that is very specific to a niche market, you can use an e-commerce solution to reach that market in a targeted fashion (ie. designer collars for ringtailed Nubian cats, which you could advertise in Ringtailed Nubian Cat Fancier Magazine citing the Web address of your e-commerce site). However, your success is likely to be heavily dependent on your advertising budget —and yow delivery mechanism.

Delivery: yke missing link The stories of customers who ordered

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products on the Web and were disappointed when they took forever to arrive — or found that their orders were lost, wrong, o r m i saddressed are — legion. Most people who have shopped on the Web regularly have at least one such tale of woe. Remember that yau only have one chance to get it right with each customer —and if you don' t. that customer is never likely to order from your e-conunerce site again. That means you need to pay lots of attention to the security, usability, and rdiability of your e-commerce site —and to your own delivery infrastructure (even if that merely consists of regular visits to your local Purolator office). Your delivery mechanism is potentiaUy the weakest link in the chain — and likely to be the one over which you have the least control — so spend some time planning it and working with whoever will deliver your goods to ensure reliable. timely and accurate deliveries.

Digital prodncts Although it may not seem to apply to digital products. ag of the above is true for anything you seU to customers as a downloadable product. If you are selling

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A preciating the classics Old har ware finds new life with budget-conscious buyers By PeterTupper

"Instead of the bleeding edge, you buy a year or two-old notebook and still have

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a perfectly good machine," saysOIBey,

lassie computer" may sound

"In a couple of years, you buy another one, and you ptiU spend less than if you bought brand new And usually by thefh (the buyer) has a lot better idea of what they want to do with it." Since the cost of RAM dropped

like a contradiction in terms. Computers are only supposed to get better every year. for the most part they do.but they also fetch top doUar and may be more power than you you really ever need. A lot of people only use their computers for word processing. email. and

sharply a few years ago, it has become even easier and cheaper to improve an old computer. Windows 95-era PCs can

games (thesedays. burning CDs should be added to the list.) Of this group, games are the applications that seriously tax the computer's processing power. For the other uses, a small, inexpensive machine would do the trick, but hardware manufacturers aren't building them. Some users, however, are getting oly the "newer, better, pricier" treadmill and investing their money andtime in computers that don't have titanium shells

Iigg

be easily upgraded to handle modern

and USB ports, but do get the job done, and cheaper. They are buying last year's models or computers that have been

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abandoned bytheir manufacturers and

kept alive by support groups and used computer stores. High-end computers are built to keep working long after they are supposed to be obsolete. Located in Vancouver's Kitssano

neighbourhood, PC Galore's shelves hold yesterday's cutting edge at discounted prices. Notebook computers only a few years old sell at this —and computer consignment stores in many Canadian cities—for under $2,000, and older desktop systems and notebooks sell for $1,000 or less. PC Galore's manager, Larry Oflley. says many people buy used: "Normal, 8 everyday people. Rich, poor, it doesn' t matter." Businesses also take the less expensive route.

operating systems and gear. With enough memory.eveo a Pentium I can run Windows 9$ or higher. which is necessary for USB connactivity. Add a USB «ard (about $35 for a desktop, and $80 for a notebook), and older machines can talk to printers. digital cameras. and other peripherals. The reverse is also true; a $55 USB-to-parasel adapter will let modern machines talk to old devices. A few doors down from PC Galore is the Mac Market. Owned by Rick Martin, the store is about wringing as much use as possible out of old computers. Even an ancient beige box Mac Plus earns its keep; it holds the front door open. Here you can lind a Powerbook 2300c I3uo, with a mini-dock that includes ports for monitor, mouse, and keyboard. on consignment for $275. The battery will barely hold a charge for l5 minutes, but everything else works, and the standard AppleWorks OIBce software suite that came with the Mac OS 0.5 is more than enough for simple word processing

Continued onpage 81

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Apprazlagngthe dasgics oulallyt l la illwand spreadsheets. For another $75, you can get a Mac printer with ink cartridge, perfect for letters, Christmas lists, and other household documents. Another $20 will get

you a 14.4Kbps modem, which is enough

Tinker ~

for email. The whole system costs less than $400 and takes up lessspace than a desktop system. The Mac Market also provides a home for some of Apple's quirkier products, including machines from the brief Mac clone era, and orphaned experiments like the Newton Messagepad and the

e Mate. The Newton Messagepad, a precursor of the Pabn and Windows CE and Pocket PC handhelds, was the size of a paperback book, and ran an original OS. It also handled IR communication and PC Cards for storage and audio. The Newton's big selling point. and

perhaps biggest shortcoming, was its claim to having true handwriting recognition. Users were supposed to train it to recoyuze their handwriting with a builtin stylus. instead of adapting to it with a simplified alphabet like the Palm's Grafgti system. In practice, the Newton made creative interpretations of the pen input, prompting many users to use a small portable keyboard instead. Compared to the Pabn and Windows CE handheld devices that followed, the Messagepad was bulkier, heavier and costlier, a technology released before it was ready. Newton fans also blame mar-

Wi husiasts keep early yersenaLcompeters owning

ext to PC ftatore's computer consignment store in Vancouver is a small Internet cafe, where customers can check their email on the latest

AppleIIsforthe Apples S.C.club,ownsat

gener ation of Macs and PCs. However,a

be stored on Roppies.Steward equipped

shelf near the ceiling holds a small museum ofthe history of personal computers:

his Apple II with an Ethernet card and connecteditto the Internet through DSL,

a Texas Instruments 99-4A, an Apple IIc,

for email and Web surfing. He considers

a Commodore 64, a Vic-20, a Tandy 1000. and an Osbouroe "portable" computer that' s the size of a large suitcase and weighs more than 15 kg (34 lb.). Unlike classic computers, which are still capable of doing useful work, antique

them easierto use than new Macs. Steward got his software from the Syndl comm.corn Web site, which sells CD-

computers are only for hobbyists and collectors. The challenge of making them do somethingusefulisthe appeaL Wayne Steward,the vice-president of

least one of every version of the Apple II ever made. These machines have no hard drives,so data and applications have to

ROMSof applications and other support for Apple IIs. The site also links you to the community of enthusiasts who create shareware and freeware programs. Searchingegay, you can fi nd these and

other antique machines with starting bids of US$10 or less. A buyer may end up

spending more on shipping and handling than on the machine itself, buthe orshe willget a machine that can be opened

and modified from the hardware on up. Computer s these days are taking a turn

keting misjudgments by Apple manage-

towards being just another appliance with

ment, and current chief executive. Steve jobs, in particular. However, there is still a demand for Newtons, in shops like Martin's and on egay. Even the broken Messagepads the Mac Market collects have found new life, as alien props on the Srorgafe SG-I television series. The Newton's OS also ran the Apple eMate 300, a sub-notebook intended For teachers and students, which was released in 1997. Some reviewers

a sealed caseand proprietary OS. Thisis a return to what personalcomputers were ba«k in the late '70s and early '80s,something to fuss over and tinker with and program. It wasn't until the introduction of VisiCalc, the first spreadsheet application for the Apple II in 1979 and for PCs in 1981. that computers proved they could actually earn their keep, instead of being a fascinating diversion. —Peter Tupper

•

IISEQ lAPTOPS

Continued onpage83

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Apprdckgingthe dassies Continuedfromparle 81 described it as "the perfect notebook computer." Martin owns one of these rare machines, complete with the box and manuals. Someone who won it in a contest years ago, and had no idea what to do with it, sold it to the store. Rick gave it to his daughter to use at high school, but he eventually replaced it with an iBook. His demonstration of the eMate had to wait until he could dig up a replacement for the missing power cord. Finally he plugged it in and it booted up in a few seconds. The eMate is slightly larger than a PowerBook, a little lighter, with a translucent green plastic shell. The clamshell lifts up to reveal a nearly fullsize keyboard and the same monochrome LCD as the Newton. The machine comes with the Newtworks suite of applications for word processing,

spreadsheets,drawing,and graphingcalculations. It ran the NewtonOS 2.1 on a 25 M Hz RISC processor with 3 lviB RAM and 8 MB ROM. It also featured an infrared port and PC Card slots. Its

rechargeable batteries kept it going for 10 hours. About the only design llaw was that the unattached stylus could easily be lost.

The eMate was cancelled less

than ayear after its introduction, alongwith the rest of theNewton line,butmanyof its designelementsendedup in the original iMacand iBook, includingthe rounded, translucentexteriorsandallin-one construction. Though the built-in handle and rounded corners makes it look a little like a purse. the eMate was also sold on its durability. Reportedly, salespeople would drop it on solid floors from armheight and then boot it up again. This was supposed to be a machine kids could bang around in their backpacks. The device packed an amazing amount of functionality for a retail price nf US$800 in 1997. The eMate was cancelled less than a

year after its introduction, along with the rest of the Newton line, but many of its design elements ended up in the original iMac and igook, including the rounded, translucent exteriors and ag-in-one construction.

The Newton devices have a small but loyal following. Internet sites provide freeware applications and drivers written by enthusiasts. No matter how old or obscure the machine. there's a support group for it somewhere on the Internet. Gerry Himmelman, a member of Apples B.C. and a retired engineer who cut his computing teeth running engineering calculations on a desk-sized Burroughs E-101 in 1958, maintains a small museum of old Macs. He held on to the Mac 512KB he bought back in 1985 for $4,000, and it still works. He' s repaired and upgraded other machines to handle Mac OS 9.1 When he's on the road, he uses a PowerBook 520C he bought for $300, which gives him 02U Internet accesswith an external modem. It has the advantage that it's cheap enough to be easily replaced if stolen, a problem for computer-carrying travelers.

Himmelman says he's never had an original component fail on any of his Macs, new or used. Only when he' s upgraded with replacement parts has he had problems. The longevity of the hardware means that old machines become

family property. His wife uses the 7200/120 he passed on to her, which meetsaflher needs for email and word processing. His son inherited a Mac Plus, which has the small size and ease of replacement suited for his trailer. Another use for old machines is emaiL Computers and modems that can't even handle Winsock connections to the Internet can still be used to call bulletin board systems (BBSes). The Apples B.C. and Mac West computer clubs operate First Class BBSesand even give away old 14.4Kbps and 9.6Kbps modems to provide free email accounts. The business of used computers shows there is a market for machines of modest power to perform simple tasks. With the exception of Apple's brief flirtation with the eMate, manufacturers seem not to want to go down that road. Until they do, it appears many people will find their own way to the computers that meet their needs. 0

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A not-so-new writing mate have a new writi ng t ool t h is month and I'd like to share it with everyone. I t c o st under $200, which is much less than the price of a single copy of Microsoft Word. It lets me work anywhere I want for hours at a time, and it includes a spell checker and other basic editing tools. It' s larger than a Palm but smaller than a laptop, and the most amazing part this device is five years old! What is it? An Apple eMate. Originally sold only to schools, this amazing device was built to be nearly bulletproof, with more than 24-hour battery life and a high-resolution baddit LCD touch screen. You can write on the screen and it converts it into text, or use the built-in QWERTY keyboard, which is 80 percent of the size of a standard keyboard. After spending months trying different Palm OS, PowerBook, and iBook models, the eMate is the best fit. It really makes mewish that the Newton had survivedatApplebecauseeven compared to current technology the five-year-old Newton OS still shines. The Newton handwriting recognition software was resurrected in Jaguar as Ink but Apple reagy needs to give the Newton another chance. It would be a perfect fit for its new digital appliance lineup. At any rate,

announced two new iApps due to ship in ment is twofold: the OS 10.2 launch was September. These new apps, iCal and wdl received by end users, better than iSync, along with the Mac OS X Address even Apple predicted; and it simply costs Book, aimed to replace the Palm Apple too much to have to update both Desktop and Entourage with an allOS 9 and OS X each time a new device is Apple solution. released. By disbanding the OS 9 develAt Macworld Paris in early September, opment team and putting it to work on Apple chief, Steve Jobs, releamd the first OS X projerts, Apple can cut costs and of these newapplications, iCal. It is a free speed up development ofnew OS X calendaring program for OS 10.2 users technologies. This means that, as of next . that is similar to Palm Desktop and year, all new iPods and iApplications Entourage in execution and look, that come out will be OS X-only as although it needs other software to link well — 0 trend started with iPhoto and up to for the full PIM functionality. iCal. Version 1.0 seems to have a number of Apple estimates that up to 20 percent fiaws, but it also showsgreat promise. of Mac users have already switched to First the bad news: iCal is slow, very OS X, and with the phenomenal recepslow, in fact. On a dual-867 MHz tion Jaguar has received, that number PowerMac it strikes you as being merely should be higher when January mila stuggjsh, but on a 500 MHz PowerBook around OS 10.2 is nowshipping asthe at times it's unbearable. Most users will default OS on ag new Macs, and there is be able to put up with it, but it's a lot an up-to-date program if, for some reaslower than Entourage or Palm Desktop son, your machine doesn't include it are under 10.2.So.ifyou are currently from the factory. If you bought a Mac using one of those programs, you may after July 17 you are entitled to use the want to continue for a while longer. US$19.95 upgrade path, otherwise you must pay the full retail price of $199.99 (Canadian). For those who bought OS X when it debuted in March of 2001 this seems Fair. but for people who just upgraded to OS 10.1 in the past six months, the lack of an upgrade discount is disappointing.

if you' re looking for something light and portable to do word pmcessing, email, address, and date book functions, then a used Newton may be the way to go. Now on to this month's news.

ApplereleasesJaguartohugesales It's official, Mac OS 10.2 (codenamed Jaguar) is a hit. Selling 100,000 copies in the first weekend —several times what OS X sold in March of 2001 —is a new record for first weekend sales of a Mac OS release. The only thing slowing the adoption rate of OS X at this point is the lack of several major apps, including PmTools and QuarkXPress. However, Apple intends to move forward with or without support from these developers, and has announced that, as of Jan. I 2003, all new Mac hardware wig only be able to boot into OS X. No more booting into OS 9, although the new machines will still be able to run OS 9 programs in the Classic-compatibility environment. The timing behind this announce-

ApplereleasesiCal When Apple announced OS 10.2 at Macworld New York in July, it also

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< PLATFORM N EWS w The second bug is that certain things d on't seem t o w ork i n t h e usual Macintosh way. For example, you cannot double-click an item to get info on it. You haveto click once,then choose Get Info from the menu bar. Also, when you change views, it changes the windowsize and shape, and resizing the windows is painfugy slow. Microsoft gets it right in Entourage: when you change between day, week, and month view the window size and location stays the same with only the window content changing. We saw a number of display bugs in our tests of iCal. from an inordinately large brushed metal border to having afi appointments greyed out in month view no matter what category is selected. Also, numerous times appointments simply disappear in one of the views, but reappear when switching to another view then back again. It took several tries to publish calendars, but once it worked it was quite slick In order to publish a calendar on the Web you need a .mac account,butonce posted anyone on a Mac or PC can view it via a Web browser. Still, many of the features need a lot more tweaking before we'd consider them stable enough to use on a daily basis. Having said that, though, iCal has some amazing features. Using an iDisk or any other webDAV server, you can publish calendar files that people can subscribe to with their own copy of iCaL So aproduction company, forexample, could have calendars for ag the difierent units and each person could subscribe to just the calendars that apply to them. Subscriptions can be set to auto update

at preset intervals, daily, weekly, or monthly. Subscribers don't actually download the calendars to their computer, just a URL that the program can go to and get updates. Another timesaving feature is the premade iCal files Apple provides on its Web site, including Holidays. DVD release dates, Movie release dates, and sports schedules. Notably missing from the initial batch are Canadian holidays and NHL schedules, but Apple plans to add more public iCals in time. Someone has already started making the hockey schedules available online, calling them iceCal. When you want to add a person to an event, iCal links to the Address Book in I 0.2 to give you access to afi your contacts. This feature works much the same as in Entourage. You can even email invitations to people from iCaL The other big feature of iCal is not available yet but will be released when iSync ships, hopefuUybefore the end of September.ISync wiU agow you to sync your calendars with an iPod, Palm OS PDA, cell phone, and another Mac. It will sync both iCal data and address book data to ag the devices at the same time — it's like Palm' HotSync Manager, but for afi the digital devices you use. The ability to post your entire calendar on an iDisk with a password, then access it from any Mac, anywhere will be an amazing feature for a lot of students and business users. If Apple «an just work out the speed problems and improve the interface, it could have a major hit on its hands. At least it's I'ree, so you can try it o ut while you wait for version I . I .

P ersonally, I ' ll be st i cking w i t h Entourage for the time being, but I' ll be watching the progress of iCal with interest.

A brief review et.mec At the end of September ag free iTools accounts will be locked out and the only way to keep your "C4mac.corn" email account is to buy a full .mac account. Aside from the considerable anger in the Mac community towards Apple for ofiering free email, then taking it away two years later, .mac is actuagy turning out to be a compelling product. We' ve been testing a full .mac account for the past several weeks, and are impressed with the technology.

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Not onlydoes.mac getyou a mac.corn email address with I 5 MB of space and a great Web interface, it includes a 100 MB iDisk with the ability to publish Web pages, iCal files, and share photos. Apple is also oKering lots of freebies for .mac users, including IOO free prints in iPhoto and afree copy of thegame Alchemy. Also included in the .mac subscription price are several useful utilities, simple backup softwaie from Apple, and the

anti-virus software Virex for both OS 9 and OS X.Sold separately,backup software, antivirus software, a personal Web site, remote storage, and email would ag cost a fair bit, so in that respect .mac represents a good value. It's still too bad, though, that Apple couldn't ofFer a limited email-only option for a reduced rate, becausenot afiMa c users want or need afi these features. You do at least get a break if you were an iTools users before July 17. If you were, you get the first year of .mac service for US$49 instead of US$99. In Canada, you can pay for your account online using a credit card. but soon Apple will have boxed copies available from retailers just like the Apple Care retail boxes. The boxed version will contain a software CD with Virex and Backup on it, as well as a registration code that can be used to activate a new account or upgrade an existing one. There wiB not be a boxed upgrade at the US$49 price however, so if you qualify for that you must register online. The Backup software from Apple is currently at version 1.2 if you are using OS X I0.2, which is the version we tested. In keeping with Apple's goal of moving ag development to OS X by the end of the year, there is no OS 9 version of Backup. Backup 1.2 allows you to backup files both to an iDisk, and to CD or DVD media. The iDisk mode allows you to backup by file type, which is a handy way of making sure you don't miss anything. You can, (or example, teU it to back up ag Word files and it will do a search of your entire home directory, find afi the Word fiies, and back them up to your

Continuedonpage 87

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Share printers, files between multiple OSes

s t h e w orld wakes up and

too many capabilities to detail here. In a

Pick up the following book: TeachYoursetf

Ibuthrun for network printing

nutsheg,gamba allows you to share hard

real izes that

drives between machines even though

Sambo in 24 Houm Second Edit ion by Gerald Carter (SAMS Publishing, ISBN: 0672-32269-2).Ifyou only want to set up the ability to access files from aU of your computers,no matterwhat 05 they're running, you'U certainly be able to do that with this book; The same goes Rrr your printers. However,if you want to look into the wide range of additional features, it makes

Another possibility on the printing front is to utilize a network-enabled printer, meaningthat you purchase a printerthat doesn' thook up to any single computer.It has itsown computer functions and hooks

there is more than one operating system available on the market, and starts mixing and matchingin both thehome and oflice,a

they' re using different 05es, to share

slight problem has

work.

made itself clear. AU modem 05es include some ability to access other machines' hard drives and print ers over the network But what do you do when you want toaccessfileson a Windows machine fr om a Linux machine, or from Windows on a Madntosh 05 X machine?

print ers between machines even if they are hooked up to one with a different 05, and perform a whole pile of Windows NT domain server functions without actually needinga Windows NT box on your netThere is a price for this level of flmdbil-

ity:complexity.A look through the configuration file, smb.conf (or sometimes samba.c onf), is enough to make most peoplego cross-eyed.There are GUItools

There are a number of interesting solu-

available to help, but the unfortunately poor level of documentation that comes with this software can make these difiicult to find.Add to the mixthatthe technology sector downturn has led to fewer computerbooks being written and updated,

tionsto this dilemma. For a method that

andit's hard to even find a good Samba

all ows you to take care of both files and

refer ence to purchase forthe latest major

printers with a single tool, enter Linux

release.

Sambounder UnueforIles, prinIng

and gamba.gamba is a program with far

What'sa wannabe Samba user to do?

evenmore sense to pick up such a guide. By the time you finish with the 24 chap-

ters (known as "hours" in this series), you' ll have an excellent basis from which to understand the more cryptic references available online from the gamba commu-

nity, along with the man pages (manual) thatcome with the software. gamba is actually available for more than one flavour of Unix. For more information, see wwwsamba.org, though the software likely came with your Linux or Unix distribution.

directly up with an Ethernet cable onto yourLAN. You won't need any specialprint senler s in this case.Instead, you need to have the proper driver for this printer on

eachofthecomputers thatwilluse it— so be sure to do your homework and make sure there is a driver for aU of your 05es. Even if a specific driver isn't available, thatdoesn't necessarily prevent the print-

er from working on your machine. ORen there are more generic drivers that you can make use of to get at least the most common printer functionalities woridng underLinux.Sometimes thisis an acceptable solution for the Linux workstations,

and sometimes it isn't.As always,judge your situation accordingly. A database of printing solutions for Linux and other Unix Uavours is available

RUmton Computer & Electronic«

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Shareprlntws,MesbetweenOSes at wwwlinuxprinting.org. You' ll also find news aboutthe latest driver and featwe additions here.

Share files betweenLmm, Unh Sevens

possible to set it up securely. An excegentguide to help you set up NFS—and secure it properly — is the Linux NFS-HOW TO, which is available through the Linux NFS project's home page, at n/s.source/orgenel/.

If you only need to share files amongst multiple varieties of Unix, then you don' t need gamba. Instead, you can use the Network File System (NFS) to control who can access what files over your network. Since NFS is a far more sperialized tool than Samha, many find it simpler to set up, but it is important with any network seivice to ensure you' ve done everything

Wmpping up

A net~new wrihng mate

tools to backup their own data, since many usersnever back up.Macs may not crash often, but it only has to happen once for your important data to be dam-

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Computersare tools. It's easy to forget thisas we get drawn into debates over whichOS is the "best." If you're one of those people who prefer to use the hest tool for each job, you can relax in the knowledgethatmixing and matching OSes

rom eas

iDisk You can also backup by folder if you prefer, and the program will give you a nice visual indicator of how much of your I 00 MB of space is still free. On the CD/DVD side of things, you can back up an entire volume or by folder. If necessary, it will even split the backup over multiple discs and tell you how many discs will be required before you start. It's nice to see Apple give users the

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know the truth?" is a question t hat e choes through Broken Saints, an epic story told with Flash animation. Over 24 chapters, four characters scattered around the world struggle against a vast conspiracy of supernatural forces and multinational corporations. The Web site attracts an average of 5,000 unique visits each day and provides more than six hours in total of Flash animation. Yet there are no ad banners, no sponsorship logos, and no product plamnents anywhere. The site's message board once carried rumours that the whole project was secretl y backed by some movie or game company, on the assumption that only a corporation could pay the small army of artists and programmers and buy the computer hardware needed to create such an epic. The truth is, it's all done by three guys in a basement in North Vancouver with' average computers. The original music comes from two

dilferent artists in Berlin and Toronto. But everything else is done by three men: creator, writer, and director Brooke Burgess; Ian Kirby, who is in charge of technical direction. editing and postproduction; and art director Andrew West. Broken Saints is a completely creator-owned and Etn-supported project. "The business plan didn't start olf as a business plan. It started off as a portfolio piece," Burgess explains. sitting with West and Kirby on a couch in the wellequipped basement, decorated with Lord of the Rings movie posters. Before starting on the current epic, Burgess quit bi s producer's job at Electronic Arts. "I was basically making drugs for kids in the cubicle barnyard, and I got tired of it." His friend Kirby worked at Switch Interactive as a creative director, and suggested that Burgess pitch an idea. Broken Saints would showcase the artists' technical and artistic skills and the company's promotion and m arketing abiTities. Switch provided the bandwidth costs as

well as olBce space and modest salaries for Kirby and West. The creators and

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Hi, I can come to the phone right now Iridium satellite service and true meaning of 'always connected' anada is avast nation, the second

largest in the world. Yet the majority of us live within a few hours' drive of the U.S. border, meaning that most of our huge territory is unpopulated. Yet many of us still Bnd a need to travel around these sprawling and largely unspoiled parts of the country, whether on holiday or on business. Staying in touch while getting in touch with the Canadian wilderness. however, can be a challenge, since mobile phone coverage is largely lunited to major metropolitan areas. So if you really need to make that call while you' re on the road, at the cabin, on the boat, exploring in the bush, or making your way to a logging camp or a mine, you will probably need to consider a satellite phone. In one form or another, satellite phones have been around for a couple of decades, and have typically been the province of the very rich or those who absolutely required them fo r t heir work â&#x20AC;&#x201D; reporters in a war zone, international men (and women) of mystery, explorers, and those in the natural resource industry â&#x20AC;&#x201D; and anyone stupid enough to go exploring in Jurassic Park. The problem with satellite phones has been that they were not only expensive, but were o(fared by very lew carriers (which helped to ensure they remained expensive). So you can imagine the delight of any potential satellite phone user back in

1997 when Motorola's Space and Systems Technology Group (SSTG) announced that it was working with a gmup called Iridium to launch a "constellation" of satellites in Low Earth Orbit (LEO) to provide a competitive satellite phone service. I ridium w a s t h e b r ainchild o f Motorola engineer Bary Bertiger, who

was inspired to push for the creation of such a service while on a Caribbean vacation with his wife Karen in 1985.

During the vacation, she apparently wondered aloud why it was that he couldn't use his mobile phone to link to a satellite network and call anywhere in the world, rather than relying on huge deployments of ceg sites. When the service was launched, Motomla set an industry remrd for the deployment of satellites, putting its first 41 satdlites into orbit with rocket launches &om three countries in just eight months. Eventually, the Iridium constellation consisted of 66 satellites in polar orbits at an altitude of only 780 km (485 miles) and it indeed fuII)lied the promise of olfering a satellite service alternative. The problem was that the company set itself a huge uphill climb to reach the goal of making any money (something thathas once again become a prerequisite for the continued operation of any enterprise these days). So, when Iridium was acquired out of bankruptcy about 18 months ago, the new owners decided the service would havetobe m orealfordable,easierto use, and more reliable than it had been. And that meant lowering the prices of handsets and airtime (orighlal Iridium handsets had been priced in excess of $2,000 and airtime would cost up to $4.95 per minute). No one should be under the impression, however, that Iridium is now a mobilephone for the average user.To even get started with an Iridium phone, you must be willing to shell out almost $1,500forthehandset, and then another $39.99 per month to connect to the satellite network Airtime charges are $2.29 per m i nute o n t h i s p l an. Obviously, if you commit to a highercost monthly service/airtime package,

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the per minute rates are lower (the Connect250 package, which offers 250 minutes per month. costs $469.99 and gives you a rate of $1.89 per minute). You can, of course, rent a handset Efom $139 per week (add an extra $55 per

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Regardlessofthe price,you never know when you might need a telephonesometimes it can be a lifesaver. It was with this in mind that I set out to test the new Motorola Iridium handset on a trip through the rivers. mountains, and lakes

of British Columbia —in places where I knew there was certainly going to be no •

•

cellphone coverage.

•

I used the Motorola 9505 Portable Satellite Phone, which was considerably bulkier than most mobile phones, yet not quite as onerous as the earlier models of Iridium handsets I had tried out in March 2000. The first thing I noticed in using the handset is that all numbersare dialed as long-distance calls. In other words, users need to put a country code and area code in front of all dialed numbers. And I guess that makes sense. since the distance fiom the handset up to the satellite and ba«k down to earth is at least 1460 km (twice the 780 km orbit altitude).

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wait for several minutes every startup for the scan to finish, so we disabled that feature early on. However, if you work in an offi ce environment and exchange Word files frequently, you might find it useful to keep macro viruses at bay. In ag, the .mac package is very well thought out and, so far, seems to work exactl y as planned. We know Apple has plans to add new components to it, possibly to correspond with its new "digital lifestyle" devices that have yet to be announced. In the meantime, the only • •

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The second thing I noticed is that the tonal range of the handset seems to be a lot narrower than on a typical mobile phone,meaning thatmuch ofthe nuance and intonation in a person's voice is lost when you talk to them. If you' re the type of person who gathers a lot of meaning from the tone or inflection of someone else's voice, then the Iridium phone would drive you crazy. I wouldn't recommend it for salespeople or for wooing lovers. Both these categories of people read almost as much into how people say things as from what is said. This proved to be the case no matter where I used the handset, whether it was in the suburbs of Vancouver, on a lonely stretch of highway way olf in the mountains, or on a ranch outside of Vernon. None of this is to say, however, that this invalidates the use of the phone. If you are in the oil business or the resource industry and you urgently need to speak with someone, this phone will let you do exactl y that from anywhere you happen to be. Likewise, if you' re involved in search and rescue work, or are simply an adventurerwho spends a lotoftime on the sides of mountains. then this is a

highly portable, reliable, and accurate communications solution. Indeed, it was a great help to me when I drove from Osoyoos to Kelowna im Rock Creek (i.e.. out in the middle of nowhere) and had to stop several times when one of my sons became car sick. I was able to use the phone to get a message to my daughter at her riding camp in Ver no, letting her know that we would be late getting there. While the same thingcould have been achieved by stopping at any of the towns along the way and using the payphone atthe general store, it would have meant additional stops and taken extra time. If you have more money than time (and that's the audience at which this handset and the whole Iridium enterprise is clearly aimed), then this service is probably worth it. As for me, I'm going to buy some Gravol (for my motion-sick son) and map out the locations of the various small towns along the route before my next road trip with the kidsit will hopefidly be a little more peaceful and a lot cheaper than buying an Iridium phone. Cl

downside to .ma« is that it could have found a better way to announce it without hurting many loyal customers who just want to keep their mac.corn email accounts.

higher after the Sept. 30 cut-off date.

Update After the initial backlash, many people talked about boycotting the .mac service and we wondered how this would alfect sales. According to Apple, fiom July 17 to Sept. 17, 100,000 people paid for the .mac upgrade, which is a much higher adoption rate than many people expected. We' ll see if that number jumps up even

•

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Apple releasesOSX ID%I ttpdale The first patch for the new Jaguar OS, the 10.2.1 update. was released Sept. 18. It fixes many issues, including SCSI device support under OS X, network stability issues, and many smaller bugs and speed issues. It also adds support for more brands of CD-RW drives, scanners. and printers, as well as improvements to both FireWire and USB support drivers. It's a 16 MB update and is available through Software Update in the System Preferences, or on t he Web (wwwapple.toro/support). The noticeable improvements include bettersupport forSCSI scanners and CD burners. which were working in 10.1.5 but broken in 10.2. The latest update running o n several machines here seemed to use slightly less processor time on average, although it did not seem noticeably faster. The spinning rainbow cursor was also less apparent, and connecting to ftp servers in the Finder is much improved. We are pleased to say that since installing 10.2 we have not seen a single

kernel panic, so it looks like a lot of the bugs &om 10.1 are gone for good. C2

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Table-like layouts using CSS By KeithSchengfli-Roberts en most Web authors create tables in Web pages, it is to hetter lay out text/editorial content, rather than tables of figures or other tabular data. This is where the Cascading Stylesheets 3.0 ( CSS3) columns module is to come in, but as yet no browser supports those properties, nor is likely to in the immediate future. It is possible, though, to do standard columnar layout for a Web page using U of somerelatively safeCSSp the code in this section displayswefl in the most recent releases of the major browsers and is relatively safe to use. If your target browsers are capable of doing such things asabsolute positioning, basic floats, and using width and margin you can get away with using these"tables." One of the chief advantages of using CSS for layout is the compact nature of the code, and the fact that it is very easy to reference. What's more, since loading table structures is a very intensive process for any browser, you can expect quicker average loading times for your pages.

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Basic,twt>columnlayout One of the most common layouts for a Web page is a two-column approach: the narrow column to tbe left containing

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</p> </div> </body> </html> If you take a look at this code in a recent browser, you'll see an elegant columnar display. Given the nature of this code, it probably makes more sense to place this in a separate .csspage that is referenced using a link element. For the sake of clarity, though, it is contained within the header of our example Web

page.

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</table> This same arrangement can also be

But if you take a closer look, you'U see there is some other interesting code

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If you look at the code behind this layout you' ll see that the basic concept goes something like this: create a single, absolutely positioned left column set to a given width (200 pixels in this case); add a border around it; then create a second column whose margin begins after the absolutely positioned left column, also set to a given width (580 pixels in this

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links, and a second, wide "body" column where the majority of a page's content resides. Here's how this page might look using regular HTML: <table widtfw"780 border= 1 ">

made using CSS, using the following code: <html> <head> <title>gant Two-ColumnBoxDesign</title> <rifle> fffeftcufumn (position:absolute; left tops; width:200px;border:1pxSolid buck) ffbodycolumn (margin4efi; 199px;marginnghti199px;width:380px; border:1pxsolid black; voice-family: ( )L""; voice.family: inbenL) htmf>body ffbodycofumn(margin-lefl: 203px; margin-righk203px) p,shunt,a (margin:Opx10px10px10px) <'/style>

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here: there are three pairs of margin values,forexample.Why? The extracode is induded in order to get around some known bugs in Internet Explorer Sm Unfortunately, this browser does not implement the CSS box model correctly, and places things like padding and borders within its stated width, instead of outside of it. Hence, the first pair of margin values isset to 199pxsothe border values from the left and body columns are overlaid in Internet Explorer 5.0 for the PC. So, why the subsequent xi")("*; voice.family: inherit;code?That's because this browser contains a bug when it comes to parsing CSS code that contains "( )(- and will prematurely close the CSSstyle rule. It is enclosed within a voice-familyproperty, which is used because it can't do any harm to the layout of the page, and the subsequent voice-family; inherit statement ensures that any proper value that may be needed for this property can be inherited from the bodytag. Browsers that understand the proper box model move past the original code, and cascading rules ensure that the margin-left; 203px;margin-right203pxvalues overwrite the original ones there solely for Internet Explorer 5.x for the PC. This table layout is about as browsercompatibleas you can expect for any CSS-based construct. It only works in the following land later versions) of these browsers: Internet Explorer .5.0, NetscapeNavigator 6.0.and Opera 5.0. The browser you should be most aware of is Netscape Navigator 4.x, which at the time of writing is still in relatively wide circulation. People using earlier browsers will see two horizontally laid out blocks instead of the intended vertical columns.

Crealng a standardBtreo<otunmlayout A standard three-column arrangementis probably one of the most popular layouts on the Web: consisting of a navigation column on the left, a "body" column containing the majority of the content, and an additional narrow column for placing other items and links. To a«complish this, you simply need to amend the two-column code from the previous example.

4 ONL I N E & CO N N E CTED 5 To do this using CSS. take a look at the following code: <Style> Ofeftculumn(pmitionnbsolute; left:Iopx; widtfr20002Cborder l px solid black) Obodyculumn(nurdrP)eft 199px;nnrglnrightl99px; border:I pxsolid black; voice.family: '( )ll "; voicefamily: inherit;) htmt3bodyObndyculumn {msrgm-left 203pr, margin-riiht203px)

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Orightcolumn(pmitinn: absolute; top:lspr, right Iopx;wirhh:199px; border:I pxsolid black; voice-family: ("P,""; voice.family; inherit;) htmtabodyknghtcolumn (widlhooupx; top:Spx) p,stronga (msrcnnpx lopx10pxlopx)

Orightcolumn rule has been addetL The Orightcnlumn rule is also set using position; absolute but this time it is set to the right instead of the left. The same browser trick seen in the first example is used bere to send one set of values (top:15px;widlh:199px;) to Internet Explorer and another set (width:200px; top:Spx;) to CSS2-compliant browsers,

c/nyfe> There are two main changes to this code: the width value has been removed from the Cmlycolumn rule, and a new

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ensuring broad browser compatibiTity for the layout. In addition to browser-compadbiT(ty issues, there are some other disadvantages to the CSScolumnar approach: one example being that content that is too big for a column (such as setting a <pre> value containing text that is too large)

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Switch parted amicably a6er the first six chapters, when it became apparent the project didn't have a revenue model. Without corporate or governinent funding, they moved the operation into the basement of Kirby's parents' house. Now, they live on their savings and work at part-timejobs while devoting most of their time and energy to pmduclng a chapter of Broken Saints each montk Sincethey had already purchased the equipment, the single biggest expense of Broken Saints is the Web hosting by NetNation Communications. The site has up to 200 GB of traIBc each month, costing up to $2,000. "We' ve de6nitely

drained our savings," saysBurgess. The trio derided early on not to sell advertising. so the project's main income is fan donations, totaling more than $8,000so far.O ther sources are the bene6t concerts and merchandise such astshirtsand posters. Broken Saints tests the storytelling ability of Flash to deliver long narratives, instead of short subjects. Flash programmer Kirby has figured out the technical difRculties of making 10- or 20-minute 6les that could run well on both Mac and Windows PCs of varying speeds. Working Eiom a treatment that covers the entire story, Burgess writes each chapter as ashot list. West does the storyboards and Kirby does the special efFects and backgmunds on Wa«om tablets, using Coral Painter and Adobe Photoshop. "There's no time to scan every image and pmcess it. So, without the tablets it would be impossible to do what we' re doing with three people," says Kirby. The images go into a Macmmedia Flash 5 timeline. Burgess then creates specific dialoguefor each scene, and the images are tied together with special effects, transitions and music, mixed with Nueado and edited tbmugh Sound Forge.Thegoal is to make it feel like a Rhn. "We' ve evolved the comicbook medi'um and taken the cinematic medium somewhere else," says Burgess. Unlike some other Web comics, viewers don' t dick through a chapter of Bmken Saiats, choosing when to move to the aext image. The producers considered having a clickthmugh interface at 6rst, but decided on an immersive approach instead. Each installment flows at its own pace, like 6lm, but with the dialogue and narration presented as short sections of texL

email while watching this. This demands my total attention.' And that's where the sheer satisfaction comes kom." The interactivity of Broken Saints lies in the secondary materials on the site. Fans puzaie out the plot twists and read editorials on the message board, as well as downloading art samples, music Bfes and Flash games. Whether you call it viral marketing or fan appredation, Broken Saints couldn' t be what it is without its worldwide fan base. Fans not only view and comment on the chapters, they take part in the distribution of the series. The site encouiagesviewers to download copiesof the Flash 6les for their own use, and to make them available to other people as free mirror sites, to cut down on the bandwidth costs. Burgess, Kirby and West plan to post the twenty-fourth and Rnal chapter on Ian. 17, 2003, the project's second anniversary. Not only have B urgess, Kirby and West demonstrated their artistic and technical skgls, they' ve shown their commitment and dedication to Rnishing a years-long project. The question is, can Broken Saints be commercially viable? Or will this kind of Web publishing only be a possibiTity for

Burgess says the pacing is deliberate. "Some of [the chaptersj are meant to be painfully slow," he explains. "So you' re thinking, 'I am here.the music has brought me here, I'm not answering my

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those who make this kind of sacri6ce? Burgess says, "If we chose to do another online project after this, we probably could do a subscrilrer model, because we' ve proven ourselves. That's the thing, you have to pmve yourself first because the Internet audience is educated and jaded." However, as K i rby p o ints o u t, "Because the Internet started as free,

[people[ don't see the value in anything online. The only thing they' re wiRing to According to Mel Bmoks' Star Wars

parody Spaceballs, the most powerful force in the universe is actually merchan-

dising. Bmken Saints already receives a small

amount of revenue from merchandise sold by CafePress.corn, which prints tshirts and posters as needed. This spares the pmducers the hassle and expense of maintaining an imentory. The Broken Saints press kit discusses the licensing and merchandising potential of the property, such as adapting the story to a printed graphic aovel or an animated or l i ve-a«tion T V s eries. "We' ve deRnitely had some serious nibbles" r egarding a daptations, says Burgess, but he adds, "We'd absolutely maintain control over the copyright... it would just be horrible karma [to do oth-

erwise.]" They do plan on selling a DVD version with a6 24 chapters and additional material. for people who might not have suiliriently fast connections or powerful computers. "Yes, we started Broken Saints purdy online, for our own pleasure and to entertain an audiencethat was hungry for somethiag iateresting," Burgess explains. "But.. if we choose to make money 6am it, well have to produce something in the rml world, like a DVD set or a series or something that's amgible." Parlaying Broken Saints into real money never was a very high priority her Burgessand theothers.Whatever money might come their way later, either fmm licensing their property or &om jobs and contracts, will be just a bonus. Even if they' ve lost money after the two years, they' ll still consider it a success. Despite the 6nancial sacrifices he' s made for bis vision, Burgess says, "Every time I get an email fmm the other side of

the planet going, 'Thank you so much for moving me. You' ve given me faith in humanity again,' that's what I'm going to

remember on my deathbed." Kirby agrees. "Whatever Broken Saints turns into, it won't be about how many action 6gures we can get out ia a montk" Ci

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< CAREERS 8 TR A I N I N G R

Finding a job that fits A guide to career counseling options By Matte foal t might feel like a knot in the pit of your stomach or a clenching around your heart. Perhaps you sense your blood pressure rise as you get closer to

your office. Maybe thedays drag so slowly that when you look at the clock expecting to see the workday's end, it' s

only 2:00 p.m. These are just a few possible symptoms of a common ailment: job dissatisfaction. It's so common, in fact, that a 2001 study by Ipsos-Raid found that a mere 29 percent of white-collar workers in Canada are "stable and satisfied" in their careers. "Job dissatisfaction is guaranteed in every economy," says Doug Martin. cofounder and executive vice-president of Ottawa-based Tale ntLab (www.talent lsb.com), a high-technology placement agency. TalentLab recently formalized a

partnership with jobloy (wswjobjoy.com), a career coaching Arm, to meet its dientele's gmwing demand for career guidance beyond finding a better position or bigger salary. "In a down economy," Martin says, "workers might feel the dissatisfaction more and ask the big questions, like, 'what was I called to doi'" Patrick Langston, owner of Career Advancement Consultants (CAC, at csreersc@istsrca), agrees. "A few years ago, people were jumping on the technology-

career bandwagon because they thought it was 'the way of the future.' Sure, but is it your way? I think now many of these workers are ripe for career counseling. Iob security is the worst reason to take a

job." Vera Adamovich is a' case in point. "I was in a career that I got into out of convenience as so many people do. Years later, I was examining my life because I dreaded Monday mornings. I made the decision to choose a career that would allow me to feel fulfilled. snd I decided to solicit help in the process."

Caveatemptoc Workerbe wary The processof finding a career counsdor in Canada —and in many states south of the border — is a buyer beware pmposition. There is no oificial provincial or federal certification for career counseling in this country, meaning that anyone can call him or herself a career coach, and any business can say it offers career counseling. Without dear standards, the types of businesses advertising in the career counseling category varies widely. Ottawa's Yellow Pages have 23 unique listings under Career Counseling. In Toronto, there are 44. and Vancouver has at least 20. Placement agencies are among the most common Arms listed under this

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Finding the right career counseling service is about 6nding a match between your needs and personality and the counselingapproach and fee structure. These five steps will help you make the right choice: • Self awress: Think about what you

want. Do you feel you are doing the right work, but need a different environment or position? Or, are you asking yourself questions about what you were put on Earth to do? The difference wifi determine whether you need help with job-search skills or a coach with counseling credentials. • Know t h yself: T h e to u chy-feely aspects of counseling may not be for everyone. Personality assessment tests might be exciting to some but threatening for others. Consider what you wiB be comfortable with.

• Establish a budgen Know what you are willing to pay and how much time you can to commit to the process. Research the options: Find out what servicesare available in your community. If none seems to fit, broaden the search — a new crop of Web-based counseling services is growing, and some Arms offer distance services, such as tele-coaching. • Speak to reference dientsi Ask former clients questions designed to help

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category. Focused on recruiting and placing talent, they may offer resum4 writing and interviewing skills to help ensure successful placement of viable candidates. Career-consulting firms like CAC, on the other hand, oifer job seekers consultation in aptitudes, resume writing, interviewing, vocational research. and more, but do not recruit or place candidates. Career marketing 6rms also position themselves as career counselors and typi«ally charge an up-fmnt fee to the job seeker.They may offer outplacement services and promise access to a "hidden job market" of unadvertised positions. This commission-based model has come under fire from some former clients who complain of "hard sell" tactics and "smooth-talking sales people" who didn't deliver. Perhaps the most legitimate claim to the title of career counselor is by an accredited counselor. Counseling is a recognizedacademic study,and many of its graduates make their way into career guidance. Two examples are George Dutch, chief joy officer at Iobjoy, who has a doctorate in counseling, snd Neil Baldwin. owner of Advanced Career Planning Concepts (ACPC, at wwwplsnyourcsreernet). who has a masters degree in education and Canadian Counsellor Certi6cation.

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Fmdmgaiob that 6M Congnusdhornpnr/e Ps you understand th e c ompany's approach and the counselor's personality. You can also check consumerwatch Web sites such as wwwiipoffre. pmtcom.or your local Better Business Bureau, to con6rm a company's reputation.

cUent is best suited. Iobioy offers IDAK's(www.khkgmup.corn) Assessment System of Natural Talents. Both tests require certain qualifications to administer. Compensation structures: Is the companyopen about its feesand payment policies?How are the counselors compensated? For objective, long-term

career guidance, a service focusedon In addition, consider these important criteria:

placement may not be the right fit. And beware: consumer-watch serviceswarn

• Credentials andexperience Doesthe counselorhave a relevantdegree &om

that you should never pay large upfront fees for any "guarantee."

an academic institution, training &om

a credible career counseling &anchise, certification b y th e Ca nadian CounseUing Association, or substantial experience? • Tools usnh What tools are available to clients? For example, CAC uses the Strong Int erest Inv entory (wwwi.cpp.corn/detail/detailprod,asp?pc»26) test to pinpoint the careers for which a

And finally, before making a commitment, meet the counselor for an initial consultation, for which many charge only a minimal fee. During this consultation, Baldwin suggests, "understand how the

Understand what service isrecommendmk what it will cost, and what you will get.a No matter which option you choose for guidance in your career, assessing the company's experience, credentials and track record ensures that you invest in a credible service. The right choice wiU pay back in happiness and career advancement. "We readily make investments in things like vacations, but not in ourselves," notes Adamovich, who initially enlisted a large outplacement 6rm and later found satisfaction with the lobioy process. »But an investment in career planning is going to return a thousandfold when a person finds the satisfaction of the right career."CI

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Careers @Training IT

C a r e e r Tr e n d s •

P r o d u c t i v i t y Ti p s B T r i c k s •

Bo o k Re v i e w s • T u t o r i a l s

Hunting for bugs f you' ve ever struggled with a softwarebug,you have some idea ofthe challenges software testers face every day. Each new feature added to a program requires that someone in the quality assurance (QA) department of a softwarecompany createsand implements a test plan to ensure it works the way it is supposed to work Any problems need to be documentedand tracked so they can be fixed, hopefully before the software is released for purchase.

Romi Weiss combined her badqpound perience in QA in the food indusuy with new knowledgeshegained by eturning to school,to nnch her current position as aQA test engineer with Crystal Dcchions (formerly SeagateSoftware). In a recent comersation with Tae, she discuss' her job and talked about how her old skgls hdped her move into a new cmeer. What follows is an edited version of that comersation.

TCP:What doesyour j abinvalvey

computersand technology? I was in the food industry, in QA, and after about Bve years I noticed that there was a huge boom in jobs in the software and IT industry. I'd seen a lot of these ads for Seagate Software, and I [thought} Hey, that sounds like a cool place to work" I wanted a change, so I went ba«k to school to get into this industry. I w ent t o S F U [ Simon Fraser University, in Burnaby, B.C.} and I took

By KsnhScbssgili-Rsbsru tfirst glance,I thought I'd have a problem with the layout of this

book.While otherbooksin the New Rider s'Magicseries have benefi ted by the landscape htrmat—which allows screen-

the object technology pmgram. [which} basically focuses around the «ore pm-

gramming languages like Java, C++,

shots,raw code, and explanatory text to be viewed alongside each other— this

Visual Basic, and went into a little bit

topic covers inherently dynamic structures and browser code. After spending some time with this book, however, I'd go sofar asto say the layout is not onl y suitable,

about SQI and a little bit of Webdesign. When I went back to school I had ag intents and purposes to work for Seagate Software —that was something I wanted

so badly to do. They had a co-op program and there happened to be a position available that I applied for, and durmg my co-op I was hired on full-time. How did yau end up in thc position you're iu Nawr

RW:I'm a QA test engineer and I test desktop products, so mainly Crystal Reports. Haw did yau firsr become interested in

3avaScript, CSS, DON tutorial has basics covered

There were only two positions availablefor the co-op: software developer and documentation. I wasn't skilled enough forthe software development

it's idealfor the beginner who wants to position, so I'd applied for the documentation, but they saw that I had QA experience &om my previous job, so they said "You know, I think you'd be better suited for a QA position."

creat e dynamicWeb pages. The book is a good inunduction to Casca ding Stylasheets (CSS)and Oocument Object Model (OOM) puigrammng, which

Tell me about your typical workday. It sort of depends on what stage of the development cyde the project is [in}. Usually in the early stages there [are}

can be combined to make CSS-based dynamicWeb pages. It begins with the basic sforeach, looking at such things as basi cl ayoutwith CSS,aud using Javascdpt to cmata basic dynamic elements on a Web

CanlJnuedon page JOI

Continued onpage )04

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c C AREERS 8 T RA I N I N G >

IIIBOng Ier bugs Con/inn from n e / meetings with [the) development and product [teams), and you go over what the feature functionality is going to be for that product. Once you get builds going, you start creating tmT plans for the features you' re going to be working on, and you' ll start 'nstalling the builds and testing your features for their functionality, making sure everything's working the way it should be. If you gnd any buy, you would track them You try and determine exactly the underlying cause for the bug, and then you may work with developers as well, to pinpoint where it happens. But basically it's a lot of instaging builds, tracking buy, creating and upgrading test plans, working with pretty much all of research and development and pmduct to make sure that everythi g's working the way it should be. What do you like best about your work? I pretty much like everything about my job. I love the fact that you' re constantly challenged. Every project you work on has something new, and you' re constantly having to upgrade your skills by learning a new technology, and you don't really have a whole lot of time to Ggure it out. You

jump into a project and they just kind of want you to figure it out and start working on it right away. I love working with people and it's great that in QA you get to work with the dilferent teams together. Sawhat dayau like leasr about your job? Not a lot, but I'd have to say, frustrating bugs. It's really tough when you Bnd something and it doesn't work the way you want it to, and you can't reproduce it. You know that you can reproduce it somehow, but there's probably about 50 steps you did and you have to backtrack and figure out which one actually caused that. That can be really frustrating, because you can spend almost a whole day just trying to reproduce exactly what happened and how to uack that. We also have to write test plans. And with every new feature, it's a new technology. and there's going to be more ways to approach testing it, so you' re going to have more test cases, and eventually the test plans just get huge. I don't think a lot of people will say they love making test plans. Test plans are just so time consuming. You mentioned that you need to constant-

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< CAREERS & T R A I N I N G 0

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101 ly be on rop of the technology. What do you do to keepyourself up to speed? There's a lot of in-house training. When we have a new project, we tend to have a lot of "lunch and learn" sessions, where people in-house that are really famiTiar with the technology or one of the features we' re working on [will[ gather everybody together and go over how it should work, and then show examples of how it's working currently, and what you want it to do. We also have workshops for personal or professional upgrading, where they' ll bring in someone from outside to give you a two-day workshop to upgrade you. There's a lot of self-leadership pmgrams as wdk just pmmoting teamwork and working with others. There's also a lot of online tutorials that havebeen written up bysome of our developers, or [that we 6nd on theNet[. But a lot of it is selflearning, too.You goout and grab a book, you start trying stuff out on your computer, and just keep yourself up to date.

•

• •

•

It's like real estate

for the web.

What skills or qualities someone would

need todoyourj ob?

You really need to be able to make quick and sound judgement calls. When you 6nd something like a bug,you have to decide: is this a really big issue, or not. And you need really creative ideas in terms of testing—you have to be able to think of difFerent ways to approach what you' re testing, to cover all aspects. Communicadon islcey—you communicate with somany people.And multitasking as welLYou could beworking on one thin@ and then youget cagedaway fora second to do something else,and to be able to come back and do that, or to be able to do two t hings atourn. You're not ~ doin g just one thing thewholeday long. What are the biggestchallengesyou expect ro face in your posinon over thenextcouple years? I would say keeping up with technolo•

•

gy. That would be probably our biggest

•

's • I I I

•

thing. Software is getting more sophisticated, and you have to know how to communi«ate with different interfaces and other types of software, and the QA tester needs to be familiar with all these kinds of technologies it communicates with. Right now with Crystal Repons, it hasan

SDK [sogwatedevelopmentkit[, which can

•

• I ' •

a I I •

•

102 novsuseazoo> me couvutex tnvex uneatenuxtotno eamon nnncnnctsccsrrxsesoxn

•

talk whh Java, C++, VB, and.Net. and you have to know alittle bit about all of thosein order to testit,so that you canmakesure it's

workingpmpedy.Soif youhaven't [nxxsme Continued onpage ?04

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Overall rating

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leCreate your own Video or Movie O C O ~

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