INFORMATION TECHNOLOGY
INFORMATION TECHNOLOGY
DEPARTMENT
IT Support Specialist
IT Director
Helpdesk Technician
GIS Technician
Isaac Joseph – GIS Technician
Town Green Amphitheater
Technologies Deployment
PROJECTS
Cisco Network Switches, Cisco Wi-Fi Access Points, Security Cameras, Fiber Infrastructure, & A/V Technologies
New AI Security Cameras
Deployment throughout the City
Replaced unsupported Hikvision cams at City Hall, City Hall Annex, Conference Center (Stairways), Hawthorne Center, West Pines Golf, & Ike Owing Community Center
Fowler Field Park Fiber
Fiber installation at this Fowler Field for the City’s Wi-Fi and future network infrastructure
CAD Upgrade
Central Square Server Upgrade for Police Department
Helpdesk Tickets Closed
Jan 2024 – Present
883 tickets opened and 849 tickets closed
Courts Technology –
Courtware Application
PROJECTS
Migrated Courtware on-prem server to Courtware Cloud. This cloud implementation has improved productivity and application users’ experience. The cloud version is much faster and more responsive than the previous on-prem version.
Courts A/V System
Deployment
Installed A/V equipment in Courts, including new mics, speakers, computers, and large LCDs so viewers can see cases during court.
PD Conference Room A/V
Upgrade
GIS Website Redesign
Upgraded PD Conference Room with the latest A/V technology. This included new computers, LCDs, speakers, and microphones.
Redesigned the GIS site to make it more intuitive for users. Added new features to make it easier for the community, such as: “Do I live in the City Limit, Find My Ward, Parks Locator, & Road Closure Maps”
GIS Web Redesign
GIS – Where’s My Ward?
GIS –
Do I live within City Limits?
Courts A/V Technology Upgrade
Additional Security Cameras
Conference Center Stairways & Rooftop
Additional Security Cameras
Town Green Events Coverage – Church Street
TOWN GREEN TECHNOLOGIES
Public Wi-Fi
Google-sponsored public Wi-Fi
Security Cameras
NanoLumens Digital Signs & Kiosks
AI security cameras are installed around the premises for safety
A/V solution used for concerts, movie nights, and other events on the green.
Fiber Infrastructure
Provides connectivity for all events, including concerts, movie nights, farmer markets, and other events on the Green
Town Green Technologies
Public Wi-Fi sponsored via Google
AI Security Cameras
Town Green Technologies
Concerts Monitoring Command Center
CLOUD TECHNOLOGIES
Laserfiche - Document
Management System -
Paperless Goal
BS&A Software ERP Migration
Implemented for the City Clerks Office and the Community Development Department as a part of our paperless goal.
Courtware Solutions
Migration
Migrated BS&A On-prem to BS&A Cloud - Latest application development that hosts more features for collaboration. (Including Fire Dept)
Migrated Courtware on-prem to Courtware Cloud version – Better response time and user experience.
Bluebeam Revu Cloud
Solution
Implemented for Community Development, Engineering, and the Fire Department
FUTURE PROJECTS
Implement more AI Solutions Expected Q1 2025
New Agenda Management
Software Expected Q1 2025
Transition 2 Additional Depts to (Laserfiche) Document Management System (Paperless Goal) Expected Q2 2025
VOIP Phone System Upgrade Expected Q1 2025
QUESTIONS?