DQ Magazine Issue 12

DOWN 10 WN

“

dq magazine

We don’t network, we connect.

We don’t lobby, we influence.

“

We don’t hold events for the sake of it, they all have purpose.

Most importantly, all Downtown members get a

Return on Investment.

Frank McKenna Chief Executive of Downtown In Business

ISSUE 12 SPECIAL ANNIVERSARY EDITION

Down10wn In Business

EDITOR’S WELCOME CONTACT US

MARK ASQUITH Editor & Head of Communications Downtown In Business

FOR ADVERT ENQUIRIES PLEASE CONTACT US AT: enquiries@dqonline.co.uk Or Call us: 0151 600 5141

WEBSITE: Welcome to this very special edition of DQ, celebrating the tenth anniversary of Downtown in Business. The launch of ‘the business club with attitude’ back in 2004 was met with excitement by some, trepidation by others, and downright cynicism from a few.

Despite all the antagonism and opposition at the start, Downtown has gone from strength to strength, not only becoming the premier business organisation in the city of its origin, but successfully taking the brand to other locations; Lancashire, Manchester and Leeds.

social: @DQ_Online DQ Online

design & artwork Designs & Artwork: Jack Hunter

This issue of DQ reflects on the past decade; the changes, the challenges, the good, bad and, occasionally, ugly. Mostly it is a celebration of what we have been involved in during those ten years, and it pays tribute to some of the key individuals, businesses, entrepreneurs and decision makers who have contributed to the Downtown journey.

Technical Editor: Chris Wilcox

This DQ is unashamedly self indulgent. But if you can’t be self indulgent on your tenth anniversary, when can you be? There are some unrelated tenth anniversary ‘stand out’ pieces that I would highlight for your attention though.

contributors

If you want to know why Leeds is a city that is going places, read Tom Riordan’s excellent ‘Leading of Leeds’ column. Our ‘Cool List’ offers you the opportunity of finding out about some great up and coming companies and events. And, there are some essential tips from the inspiration that is Andy Bounds for you to savour.

You can also relive the highlights of our Women in Business and City of Manchester Business Awards – and as always check out the best bars, clubs and hotels that the North has to offer.

Photography: Adam Kendrick Photography, The Vain Photography & Deana Kay Photography

Frank McKenna, Michael Taylor, Jim Hancock, Victoria Brown, Roger Jonas, Andy Bounds, Tom Riordan, Colin Sinclair, Sir Howard Bernstein, Vicky Jaycock, Max Steinberg, Dougal Paver, Maggie O’Carroll, Robert Binns, Barbara Spicer, Emma Jones, Professor Leonard Collinson DL

Enjoy DQ. Enjoy the next ten years!

THIS MAGAZINE IS WRITTEN, DESIGNED AND PRODUCED BY THE DOWNTOWN IN BUSINESS TEAM, AND PRINTED BY CALLPRINT © DOWNTOWN IN BUSINESS. Downtown in Business can accept no responsibility for the veracity of the claims made by the advertisers. The views expressed are not necessarily the views of the publisher (DIB)

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One leading Liverpool council official famously suggested at the time that ‘Downtown will not last five minutes.’ Council leaders were on the phone to the then Chamber of Commerce chairman, David Wade Smith (whatever happened to him?), urging him to join their plot to strangle this new venture at birth.

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SPECIAL

dq

EDITION HAPPY

DI B

CONTENTS

10

TH

LOOK OUT FOR...

BIRTHDAY!

totally frank - 6 andy bounds - 16

Totally Frank

6

The Taylor Report

9

Just Jim

10

Uptown Girl

12

Just Jonas

15

Andy Bounds

16

The Leading of Leeds

19

Tom Riordan

THE POWER OF 10: THE DOWNTOWN STORY SO FAR - 21

FEATURES The Power of 10

21

Downtown Highlights

29

The DQ Wall of Fame

39

The Downtown Story So Far

dq wall of fame - 39

DOWNTIME

dq cool list - 52

5

5

Women In Business Awards 2014

46

City of Manchester Business Awards 2014

50

DQ Cool List

52

Downtime

55

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COLUMNS

totally frank

3

frank mckenna, chief executive of downtown in business

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2

three is the magic number A report headed by esteemed economist Jim O’Neil caused a stir last month with the suggestion that the great cities of Manchester and Liverpool should merge.

However, why stop at Manchester and Liverpool? The transport infrastructure projects of both cities mentioned Leeds as a key partner too. And the attractiveness of a great northern economic hub, with three major conurbations working together rather than two, is a powerful and surely more compelling option.

The City Growth Commission, an independent inquiry aimed at trying to boost urban growth in our major cities, suggests that ‘Manpool’ would enable the two Northwest giants to economically compete on the global stage more effectively by coming together and helping to begin to address the growing North–South divide.

By coming together to form a triumvirate of the north, Manchester, Liverpool and Leeds could accelerate the work that they do together already, and extend it. Motorway connectivity is a major issue that can only be genuinely addressed by all three cities working in partnership to find and fund a solution.

The argument goes that by creating a Northern super city we will see a genuine competitor to London, a capital city whose population and economic activity positively dwarves all other UK core cities.

What of aviation? Is the wider region capable of sustaining three airports without greater dialogue between Leeds Bradford, John Lennon and Manchester Airport Group?

As much as aggregating the might of Manchester and Liverpool would undoubtedly establish an economic juggernaut for the region, the practicalities of bringing the two traditional rivals together in a formal administrative sense would be challenging, if not impossible. You only have to reflect on the deranged lobbying that took place over the name of the proposed Liverpool city region Combined Authority to see how difficult parochial local politicians find it to give up ‘power’ for the greater good.

Beyond transport, there are many cultural and social projects where greater collaboration and a pooling of resource could bring benefit to the entire region.

Another area where the three cities are already at one is in their call for devolved powers, budgets and responsibilities. Ultimately this is the key that will truly unlock the potential of our great cities and begin to close the unhealthy gap that exists between London and the rest of us.

Labour has upped the ante in this area of policy with a promise of £4 billion to councils that can create effective City region Combined Authorities – or indeed County Region Combined Authorities for places like Lancashire.

Nonetheless, there is every prospect, and indeed existing evidence, that on issues of strategic economic importance, there is a degree of cooperation between Manchester and Liverpool. The two major transport infrastructure projects HS2 and the ‘Northern Hub’ are the most obvious, though not exclusive, examples.

Even on the international stage, there is sharing of platforms and resource. The chief executive of Manchester city council and the mayor of Liverpool shared a stage at property festival MIPIM in March. And Manchester is a key partner in the forthcoming International Festival of Business to be hosted in Liverpool.

That is a decent start, but it still falls way short of the £40 plus billion that Lord Heseltine called for in his report, ‘No Stone Unturned’ two years ago.

For all the Westminster rhetoric of ‘localism’, ‘devolution’ and ‘decentralisation’, the truth is that London centric Ministers, Shadow Ministers and Mandarins simply don’t trust us to do the right thing with our own money. It is why revolution of local government structures rather than evolution is necessary. It’s why Scotland, against all the odds, might yet vote yes to independence.

So though a formal coming together of the two cities is as likely as Luis Suarez signing for Manchester United, the agenda for even greater collaboration should be explored and progressed.

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COLUMNS

DOW O T

NTOWN IN BUSIN

ESS

my list !

You will notice a number of ‘lists’ within this celebratory edition of DQ, and I don’t see why I should be left out. So here is my personal list of favourite Downtown moments.

It could have been a huge list, but I have kept it to the mandatory ten:

“We should celebrate the past – not live in it.” This is a phrase that I have often used when debating with Liverpool’s heritage lobby, who often seem to me to want to put the city in aspic and ignore progress, regeneration and modernity.

It is also a phrase that will remain a mantra for Downtown too, which celebrates ten years ‘in business’ this month.

Over the past decade we have made an impact on a number of fronts. We have changed the business networking environment; we have given small and medium sized businesses the opportunity of mixing with the ‘big boys’- and girls; we have offered an alternative narrative for the North of England in a Westminster, London biased commentary that continues to dominate UK business, media and politics; and we have developed genuine private/public sector partnerships, whilst always providing the business community with an independent voice on the issues that matter to them.

Downtown campaigns, including our support for an elected mayor for Liverpool, a streamlining of business support and regeneration agencies, unqualified support for HS2, and sustained lobbying for more devolved powers to regions, through Combined Authorities and County Regions have been at the core of Downtown’s activity since we launched back in 2004.

We have hosted some epic events, ranging from raucous awards dinners through to conferences and conversations with some of the country’s leading decision makers, opinion formers and entrepreneurs.

Along the way we have helped our members promote and market themselves and their products, resulting in over £800 million worth of deals being facilitated through the Downtown network.

Crucially we have managed to enjoy ourselves along the way, and stay true to another of our mantras ‘work hard, play hard.’ Some things at Downtown will inevitably change over the next ten years – but not that, never that!

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Interviewing Lord Michael Heseltine in 2010.

2.

Tony Wilson interviewing James Barton at the very first Downtown event in The Racquet Club, Liverpool in 2004.

3.

The making of our ‘Relax’ video for the 2008 ‘Livercool’ Awards.

4.

Steve Broomhead, then chief executive of the Northwest Development Agency, proclaiming that Downtown was ‘the business club with attitude’ at the City of Liverpool Business Awards in 2006.

5.

The launch of Downtown Manchester at Cloud 23 with Sir Howard Bernstein and 200 Manchester business leaders in 2009.

6.

The inaugural 2013 Lancashire Business Growth Conference, one of the most dynamic business events I have ever attended – and it was ours!

7.

John Bishop, who performed at three awards dinners for Downtown before he made his fame and fortune (it’s all down to us).

8.

The launch of Downtown Leeds in 2012 at a very noisy and challenging Corn Exchange with shadow minister and Leeds West MP Rachel Reeves, and 200 business leaders.

9.

Manchester’s singing icon Rowetta and her performance at our ’24 Hour Party People’ inaugural ‘City of Manchester Business Awards’ at the spectacular Cathedral in 2011.

10. Sexy Networking 2004 onwards, and upwards!

My worst moment? Easy. We booked two tables for twenty people at Anfield to watch the screening of the 2005 Champions League Final. There were 300 others in that bloody room, and only two Evertonians – me and Kevin Sheedy. At Half Time, when Liverpool were 3-0 down to Milan, Kevin and I had the champagne out. By the end of the match, we couldn’t get out of the place quick enough.

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HERE’S TO THE NEXT TEN YEARS!!!

1.

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COLUMNS

the taylor report

m i c h a e l t ay l o r, c h a i r m a n o f d o w n t o w n m a n c h e s t e r i n b u s i n e s s

On a list of attributes for someone you might do business with, someone you might hire, or someone you might invest alongside, I don’t suppose “interesting” will figure that highly. You kind of assume it’s a given if someone is good at what they do and can bring a range of contacts and skills to a business.

I’ve set up a new business this year called Discuss – we bring together about 100 people at a monthly staged debate. They come from a wide range of backgrounds – public intellectuals, academics, politicos, the thinking wing of the business community and even a couple of actors and comedians. All united in the cause of intellectual curiosity. I find the experience of being around such people so invigorating.

But a couple of years ago I tasted the secret sauce of Silicon Valley. The most dynamic, the most entrepreneurial and the most INTERESTING place on the planet. But I didn’t just meet businesses, we were taken to universities, banks and a VC investment network.

I’ll be honest though, I genuinely think the education sector in this country still does far too little to engage with wealth creators and businesses. It’s not about sticking a leading academic on a board, ripping off companies for sponsorship fees – it’s about a social and cultural exchange of ideas between the intellectually and commercially curious of a city.

At one session, we met a guy called Jerry Engel who told a story about his book club the night before. There were a few VCs, some entrepreneurs, academics and of course Jerry, who happens to be a prize winning guru of innovation and entrepreneurship and an adjunct Professor at the Haas School of Business at the University of California at Berkeley. You know, he says, your typical crew. Wow.

New thinking and fresh ideas are what companies often need.

Universities have them in abundance, but don’t think they even remotely apply to anyone beyond their ivory tower.

Jerry was a powerhouse of ideas, a real thinker. He pushed and prodded us all, tied his thoughts into what he knows about Manchester and the potential to create a Graphene Valley in our home city region.

I sit on a body known as the General Assembly of the University of Manchester. Its purpose is to be a large group of a few hundred people that can act as critical friends and sounding boards for the University and assist in the communication of the work of this fine institution in the wider region, the distinguished alumni of the University and particularly to inform the city of Manchester about what goes on down Oxford Road.

Let me be clear. Under the leadership of the late Alan Gilbert and more recently of Nancy Rothwell, the president, since the merger with UMIST, the University is true to its aims of being a top class learning institution.

But he made the most important point about networks and how worlds collide. It isn’t enough to just describe your world, and learn from other successful business people, but to move between the worlds of other successful people. Be like them, understand them and immerse yourself in their worlds too.

It reminded me of the whole essence of the Renaissance Man – the multi-faceted, intellectually curious and enigmatic risk taker. Sometimes people who don’t fit the profile of the straight laced corporate man attract suspicion, rather than admiration.

Many staff issues have been addressed. Research is world class. And the achievement of awards of such as the Nobel prizes for physics following the Graphene work is to be commended and welcomed. The income of the University, and therefore its economic power in the city, is greater than that of the two football clubs and the airport combined.

As entrepreneur Luke Johnson says in his book Start It Up – “Centuries ago there were no sharp divisions between state and the private sector, between science and the arts. Bring back that enlightened approach!”

But how often do business people, thinkers and ideas people, really get together with that powerhouse in our midst. I suspect that’s as true of Leeds, Lancaster, Liverpool and Preston as I know it is of Manchester.

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THE IMPORTANCE OF BEING INTERESTING

just jim

jim hancock, polictical editor for downtown in business

A DECADE WHEN MONEY AND REPUTATION CRASHED REPUTATION

ECONOMY When Downtown in Business was launched in 2004, the economy was growing at 3.1% per annum. It’s understandable, but still unforgivable that the then Chancellor Gordon Brown was saying “no more boom and bust.”

But Gordon had his distractions, like undermining the Prime Minister Tony Blair at every turn.

With Britain bogged down in Iraq and the shine knocked off the New Labour project, Blair was looking forward to his final General Election campaign.

Blair defeated the Tory leader Michael Howard and two years later was gone, just in time.

Within weeks, the Northern Rock Building Society collapsed; a harbinger of the Great Recession that followed in 2008.

The recession has really framed the work of Downtown and the businesses we work with for most of the decade under review.

Some statisticians believe that this recession has been worse than the one in the 1930s. It was certainly worse than the many downturns the UK economy has suffered since the sixties. It has triggered relentless cuts in public services and benefits that are fundamentally reshaping the way our councils deliver services.

It hasn’t just been economies that have crashed in the decade of Downtown. The reputation of virtually all our institutions has been damaged by a series of scandals. The damage has been compounded by another striking development over these ten years: social media. Twitter and Facebook have come into their own just at a time when the pillars of our society have come crumbling down.

But employers in the North reacted in an interesting way.

They kept their workers on the payroll and as a consequence unemployment never scaled the heights that the collapse in demand would have suggested.

Banks, once seen as dull but reliable, are now variously blamed for triggering the recession and ripping off their customers with scams like Payment Protection Insurance.

It has left a legacy of low pay and a vigorous debate about the cost of living, but the fact that key workers were retained might help explain why the economy is reviving quickly now. We may avoid the skills gap that has choked off past recoveries.

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MPs hit by the expenses scandal in 2009 are still paying the price five years later as the Maria Miller affair showed. For their part, sections of the press stopped investigating what really affected people’s lives and started breaking the law in pursuit of sensation and gossip. The issue of press regulation also remains unresolved.

Sexual abuse in the church and at the BBC, the mistreatment of patients in the NHS, the list goes on.

COLUMNS

ISSUES OF THE DECADE A decade ago, the issue of immigration was something that those thugs in the British National Party kept raising. It was a subject the mainstream parties and the media treated with kid gloves for fear of being politically incorrect. The shadow of Enoch Powell’s “river of blood” speech, made nearly half a century ago, had cast a long shadow. Not anymore. Communities which have seen their neighbourhoods change out of all recognition have demanded to be heard. Under pressure from UKIP, all the parties now want to clamp down on immigration but don’t really know how to do so or whether it is a good thing to do.

Euroscepticism is on the march. Although it is still not in the top ten of most people’s priorities, the Murdoch press, an obsessed group of Tory MPs and UKIP have succeeded in panicking the Prime Minister into a referendum promise that could well see us out of Europe in the next decade.

It has been a decade when opinion has generally moved to the right. Take climate change. The bold pronouncements ten years ago that government was going to take effective action through carbon taxes and renewable energy have faded. This is due to a number of factors including customer resistance to high energy prices, planning objections to wind farms and scepticism that climate change is happening despite the evidence of a decade of extreme weather.

POLITICAL PARTIES in the local elections of 2011 and 2012.

But the decade will be best remembered politically for the first Coalition Government in most people’s memory. It has been successful in the central aim of turning the economy around but big questions remain about the reform of education and the health service.

A decade ago the British National Party was gaining ground on councils like Burnley and their leader Nick Griffin was elected a North West MEP. Now anti-immigration voters can support a reassuring Englishman by the name of Nigel Farage rather than the shaven headed thugs of the BNP. UKIP’s rise has been the political story of the decade and at the moment they can claim to be the third party in Britain.

The Liberal Democrats have paid the biggest political price from all this. In the North, years of building a considerable political base in our cities was wiped out

The Tories have hardly been damaged at all by their association with the Lib Dems although there is deep unrest among Conservative backbenchers about the link up.

Ten years ago the North East voted against a regional assembly. It led to the end of regional policy as an instrument to regenerate the north. Politicians have placed their faith in the power of cities to drive the northern economy supported

by Local Enterprise Partnerships.

The concept of elected mayors has

not become widespread, although it seems to be working in Liverpool.

How the North is governed, particularly after Scottish independence or enhanced devolution remains a question to be resolved.

THE MEDIA There has been dramatic change during the Downtown decade. The BBC’s move into Salford Quays has made it the major media player in the North, taking over from ITV Granada.

Local papers have either disappeared (Liverpool Daily Post) or have cut staff and gone online to remain in existence.

ISSUES OF THE DECADE Big decisions are about to be made that will affect us all. Will Scotland vote for independence? Will the Coalition get a second term? Will we get an EU Referendum and how will we vote?

There are other questions too. Will the Hillsborough victims get justice? Will HS2 be built? And will Everton win the Premiership?

One thing’s for sure - Downtown will be here.

Follow me at www.jimhancock.co.uk 11

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The decade began with Labour’s most successful Prime Minister in charge. He was followed by the worst since Ramsay Macdonald. Why was Gordon Brown so keen to get the top job? When he was finally installed in Number Ten, he had no plan.

NORTHERN GOVERNANCE

UPTOWN GIRL

#HR

v i c t o r i a b r o w n , m a n a g i n g d i r e c t o r o f h i g h p e r f o r m a n c e c o n s u lt a n c y

10 TRENDS IN THE LAST 10 YEARS OF HR The past decade has been interesting in the wonderful world of HR. To summarise this, I have put together the top 10 trends of the last 10 years:

1.

MILLENNIALS ARE ON THE MARCH

A generation of employees who were pampered by their baby boomer parents have taken the workplace by storm. Not only is your workplace trying to absorb these offspring, but also deal with helping three generations of workers happily co-exist and work as a team. The economic downturn has made the three generation situation worse with boomers who planned retirement, to make way for up and coming employees, unable to retire – and not happy about it.

For the employer, managing millennials is a skill that needs to be developed. The millennial quest for work-life balance and for having a life outside of work is legendary. Employers must accommodate these talented young people and develop their strengths and ability to contribute, or they will lose them to an employer who will.

2.

ECONOMIC TURBULENCE

The economic downturn has resulted in most being affected. Not many employees have received a salary increase without a promotion. The rise in redundancies has led to increased workloads and feelings of anxiety and fear in those employees left. Business leaders are left wondering if the economy has been re-set forever or if we in a down-turn that will recover.

3.

RECRUITMENT ONLINE

This decade has brought transformation of employee recruiting, social media interaction and networking. Recruitment will never be the same again.

Sites such as LinkedIn, Facebook and Twitter are new ways of interacting and communicating in recruitment.

Social media networking is the new way to find employees, find jobs, get answers to questions, build a wide spread, mutually supportive network of contacts, and keep track of colleagues and friends. Social media and recruiting bring the employer new challenges. Some are developing social media and blogging policies. Others are deciding whether to monitor employee time online and most have started to check candidate backgrounds online.

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COLUMNS

4.

Made to order employment relationships

Perhaps it’s the push from the millenials, and it’s definitely the availability of technology that facilitates the customisation, but the made to order work relationship has become a dominant force in the past decade. Teleworking is not the only component of the new made to order working arrangements. Flexible anything has become the new norm. Flexible working hours, flexible four day working week, flexible time off for appointments. However, this is also a benefit for Employees, as you can say goodbye to the ‘personnel police’. Employers need to make work communication more transparent and measurable so that flexibility yields results. Employees are more motivated, engaged and less stressed about family and life issues because they have the time necessary to address work life balance issues.

5.

THE BIG BLUR

Slightly contradicting point 4 somewhat; being online all the time, and being available via technology has blurred the line between work and home. No generation has ever been this connected, and for good and bad, some employees never stop working. This interferes with down time, relaxing time and work-lifebalance, but most employees just see it as a way of life.

6. TECHNOLOGY

7.

EMPLOYEE TRAINING AND DEVELOPMENT

This decade has seen the rise of technology-enabled opportunities for training, employee development, and training meetings and seminars.

Podcasts, teleseminars, online learning and webinars all provide employee development opportunities.

8.

TOO MUCH BUREAUCRACY?

Have the government gone too far over the last decade? Are Employers now expected to have a degree in Employment law as well as run their own business? The past 10 years have provided copious amounts of changes to the law. On the whole, most have been more favourable to the employee.

9. RISE AND FALL OF THE ‘NO WIN NO FEE’ EMPLOYMENT LAWYER Unfortunately the increase in Employment Tribunal compensation claim limits led to abuse of the process and a ridiculous increase in vexatious claims. Genuine claims became questionable to the employer and businesses were being held to commercial ransom by such firms. The introduction of tribunal fees in 2013 and the continued tightening of the tribunal system is slowly starting to see a demise in such vexatious claims and employers having more confidence to dismiss employees that under-perform or conduct themselves inappropriately.

10. TOTAL REWARDS SYSTEMS/WELL-BEING INITIATIVES Following on from point 2, many Employers have struggled to increase salaries or enhance packages. Businesses are now starting to think ‘outside the box’ and look for innovative ways to engage and retain talent. Many Employers are striving to promote health and wellbeing within the workplace. This has been well received by most employees who genuinely feel valued by the business that they work for.

I could go on about my thoughts on what the next 10 years will bring, but I’ve ran out of space! As business owners we face challenging times, but for those of us who look towards this with optimism, we have a good generation to take us forward. For those businesses that do not think outside the box and do not embrace the change……. I think it is time for you to retire.

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Technology has transformed the way in which Human Resources manage and communicate information. Paper-based personnel files and horrendous excel spreadsheets to manage leave are becoming a thing of the past and most sensible Employers are investing in software such as OneHR (sorry, I couldn’t resist the plug).

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COLUMNS

just jonas

roger jonas, events manager for downtown in business

DIB

It was a damp December morning in 2007 when I arrived at the Water Street office of Downtown Liverpool in Business. I had met McKenna just once, months before at a testimonial dinner at Goodison Park! I was a fledgling business man who had just lost two pretty substantial contracts due to “budget cutbacks”. The future didn’t look so good.

I networked like never before and I would go to the opening of a burger van at the time. One evening, quite worse for wear, at a late night cheese & wine event in the Met Quarter, someone mentioned to me that Downtown was looking for an events manager and the rest is history. The twenty minute interview turned into an hour and a half, and by the end of it McKenna and me were sank down in our chairs, chatting rubbish.

“I’ll let you know in the next day or two” he said. twenty minutes after I had left the office, I got the call.

The office was compact and bijou and the lingering aroma of sump oil added to its character. Frank’s ego took up much of the space, leaving little room for the other four of us. I settled in pretty quickly and got to grips understanding Frank’s ambitious dreams. The staff turnover in the early years was quite high. We were very much in the public eye and poaching was rife. It was sad to see some go, and occasionally a relief.

Liverpool was our playground and Preston, initially I guess, an experiment to understand whether what Downtown did was transferable to other cities. Preston adopted us and we rapidly grew. Growth was exciting and part of the master plan. McKenna was hands on, and didn’t just sit in his underground lair stroking his pussy in his mono rail. New team members joined us and Manchester was in our sights.

The day Sir Howard Bernstein stood on the stage at Cloud 23 and welcomed us to Manchester in front of 150 people (we had turned 140 away), was a special moment. He understood Downtown and made bloody sure everybody else did.

Leeds is now starting to shape up nicely and our own growth plans are no less ambitious. We have stuck to what we do best and surrounded ourselves with people who have skills that we don’t. We have gone from five to thirteen and that will do for now, until we take that ambitious leap again!

McKenna’s not a bad old stick really. He occasionally gets right up my nose, but I know I get up his sometimes. That’s how we work I guess; we have bred a culture of ‘draw a line and get on with it’ and I wouldn’t have it any other way.

Congratulations to everyone who over the years that has helped Downtown to grow, especially to you McKenna. Love you dearly... mostly!

roger’s top 10 stings 1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

It’s all about the action!

Little Less Conversation - Elvis vs JX Learn from the past and do better tomorrow This is Tomorrow Calling - Bryan Ferry

“Teeth like razors”… McKenna keeps his in a glass over night!

Mack the Knife – Robbie Williams Why put it off?

Right Here, Right Now – Fatboy Slim It’s what it’s all about Money Money Money – Abba McKenna, Steinberg, to name but a few!

You’re so vain – Carly Simon I wish it was Friday Blue Monday – New Order Yeahhhh it’s Friday Relax – Frankie Goes To Hollywood She Bangs the Drums – Stone Roses Have you met our administrator, Sarah Wilcox?

24 Hour Party People – Happy Mondays It’s what Downtown do best!

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W E ’ V E O N LY J U S T B E G U N

andy bounds

k e y n o t e s p e a k e r , a w a r d - w i n n i n g c o n s u lt a n t , b e s t - s e l l i n g a u t h o r

SIMPLE WAYS TO SELL MORE

quick

THERE MUST BE A BETTER WAY

the only two steps to master

I don't know about you, but I don't know anyone who bought something because the salesperson said 'we were founded in 1922', 'we have 300 employees' or 'here's a map of our offices'.

In fact, to sell more, there are only two steps to master:

However, customers buy when they know you'll improve their future.

Unfortunately, most companies sell by discussing their own past.

So, “founded in 1922” is the opposite of what the customer wants to hear.

1.

self-test 1. Do the first half of your sales meetings focus mainly on your company's selling points or on finding the customer’s desired future?

[It should be the customer’s desired future.]

2. When selling, who talks more – you or the customer?

Find the customer’s desired future

[It should be the customer.]

3. Do you sell by discussing what you do (“We are great at completing Tax Returns”); or what you cause (“We are great at reducing companies' tax bills”)?

2.

Prove you can get them there This sounds common sense, but it’s far from common practice ….

[It should be what you cause.]

4. Does your marketing collateral (brochures, website etc) focus on what you do or what you cause?

[It should be what you cause.]

So, given that effective selling has two steps, let's look at how to improve at both…

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COLUMNS

Mastering Step 1: Finding the customer’s desired future

TOP TIPS • Create a list of 10 questions you could ask to uncover a customer's desired future. From this list, choose your favourite 3 or 4.

Finding their desired future involves …

1)

Asking a question about their future (i.e. not yet about the job itself).

For example …

• Practise asking these 3 or 4 questions when it doesn’t matter (role play with a colleague, friend, contact etc). Doing this helps you nail it when it does matter.

• • •

'What you are looking to achieve?'

'What is your ideal outcome?'

'How will you know our work has been a success?'

2)

Asking lots of follow-up questions, to dig deeper and find out the customer’s true needs.

• When you find questions that customers respond well to, keep using them.

For example …

• • •

'Can you tell me more about that?'

'Can you give me an example, to show what you mean?'

Using the question words: 'Why is that? By when? Where should we focus first?'

4)

Repeating steps 1 to 3 until you know the desired future.

TOP TIPS Create a 2 column table showing the different types of 'improved future' you can bring, and proof of your ability to do so.

For example: Improved future state

proofs

Reduce your costs

We saved Company X £850,000.

This year, our advice has led to our customers reducing their costs by a total of £17.1million.

Our article, published in our local paper: 'Improve your costs; improve your business'

Mastering Step 2: Proving you can get them there Once you know your customer's desired future (let's say it’s to reduce costs), prove you can help them get there. You can do this by giving: • • • • •

Examples – where you helped others reduce costs Testimonials – where companies state that you have reduced their costs A list of customers – whose costs you helped reduce The total costs you have saved for all your customers combined Free advice – about reducing costs, to show your expertise

When you discuss your proof, do so with certainty: 'We can definitely help you reduce costs.

We recently helped a similar-sized company save £850,000.

What happened was …

And how I propose we would work together to reduce your costs is …'

THIS APPROACH REALLY IS BETTER And finally, picture the scene …

You meet a new prospect. You ask great questions. You discover they want to build market share in Belgium. You give persuasive proof you can help them achieve this. You know it will work brilliantly for them. They know it will work brilliantly too. …Can you honestly imagine them then saying, “That’s all very well. But in what year were you founded?”

ANDY BOUNDS has helped his clients win over £12billion of new business. He was voted Britain’s Sales Trainer of the Year; and – more importantly (!) – Downtown voted him Liverpool Business Person of the Year. His books The Snowball Effect and The Jelly Effect are international best-sellers.

To receive his weekly tips on improving sales and communication, visit www.andybounds.com/tips.

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3) Listening to their answers, and not interrupting. Remember to WAIT, where WAIT stands for Why Am I Talking?

COLUMNS

leading of leeds

Tom Riordan, Chief Executive at Leeds City Council

We are now less than 90 days from welcoming the world to Leeds and Yorkshire for the Grand Depart of the Tour de France, and excitement is mounting about the big day. Our cultural festival is in full swing, and there are still opportunities for businesses to get involved in sponsorship and hospitality packages through Welcome to Yorkshire, and our International Festival of Business. This all offers a great opportunity to host potential and existing customers in what will be an incredible atmosphere, and will I’m sure generate lots of business opportunities and see some deals being done.

Outside the city centre core, the Aire Valley Enterprise Zone continues to gather pace. The Council and the development teams marketing the site are in conversations with a number of potential investors, and we were pleased to recently be awarded a grant of over £8m for remediation and infrastructure work, as well as the news in the Budget that extended business rates incentives for a further three years. Together with the White Rose, Thorpe Park and Kirkstall Forge developments, this will create thousands of jobs in the city over the next decade.

It’s important to say that, although July 5th is going to be a hugely exciting day, it will also be a major exercise in managing huge numbers of people and with three billion people watching we need to get it right! The Council has been working with key partners to ensure that things go as smoothly as possible, and I’m sure the business community will play its part in keeping the city safe and running smoothly.

I was part of the Leeds City Region team that attended the recent MIPIM investment event, and there was a noticeable difference in the scale of interest in our offer from investors right across the world, in no small part thanks to the efforts of Lurene Joseph and the team at Leeds and Partners.

Trip Advisor has named Leeds as a top 10 destination in the United Kingdom for 2014.

Important though the Tour is, there are a lot of other things going on in the city. Let me give you a quick flavour.

Speaking of working as a team, the Council’s Executive Board recently approved the principle of a City Centre Business Improvement District, and committed £150,000 of funding to work together with the private sector to develop a proposed BID business plan and run a campaign to encourage occupiers to vote for a BID at a ballot in November 2014. I’d like to thank all the private sector representatives who have been working alongside Council officers and members to bring the BID proposal forward, and I look forward to seeing the business plan developed over the summer.

The amazing success of Trinity Leeds continues, with over 22 million visitors having passed through the doors since opening last year. The First Direct Arena is attracting the best acts in the world and changing the buzz and atmosphere in the city centre. Both were the largest developments of their kind in Europe in 2013 and they have attracted two million more people to Leeds city centre.

We want our best businesses to be involved in helping us make Leeds the best city in the country, not just succeeding economically but making sure all our citizens have the chance to achieve their potential. We have an excellent new Apprenticeship initiative in which we are keen to involve as many businesses as possible, and there are many other ways you and your staff can contribute to the city, such as supporting our child friendly city ambition, our call for more foster carers, getting involved in our Citizens Panel and more. As always, I’m happy to hear from any businesses who would like to know more about getting involved.

Planning for the South Bank of the city, focused around the new High Speed 2 station is well underway, and we have been lobbying Government hard for accelerating the pace of the HS2 construction programme – including taking the campaign to Whitehall itself with a very well received Parliamentary reception. Let me know if you would want to be a business ambassador to promote HS2.

As well as retail and entertainment, the demand for premium office space is also accelerating, fuelled by a business community growing in confidence and looking to invest. High quality developments are emerging around Wellington Place and planning has been approved for a further development between Wellington Street and Whitehall Road which will provide over 22,500 sqm of office floor space, as well as a health/wellness centre, retail units, and the creation of a ‘winter garden’. The plans complement and consolidate the city centre’s western expansion.

The Council is making Leeds a better place to invest, and to do business. I hope Downtown members are seeing that happen, and as always, I’m happy to hear any feedback you have on how we can do even better.

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Happy 10th Birthday Downtown In Business

Happy 10th Birthday Downtown!

@DowntownFrank NEVER

!

MISS OU T ON A SHOW!

VISIT www.do wntown : inbusine ss

.com

Join City Talks Business with Frank McKenna every Sunday morning 10am-11am on 105.9fm The chief executive of Downtown in Business discusses the big business issues from across the region with leading business owners, entrepreneurs and decision makers every week – with some football and politics occasionally thrown in for good measure.

Make sure you tune in!

main feature

DOWN10WN IN BUSINESS

the power of 10

2004 W W W. D Q O N L I N E . C O . U K

IN THE BEGINNING...

Even before its official launch, DLIB had hosted one of the hottest events held in the city for years, and set the standard for its future activities.

‘24/7’ looked at Liverpool’s aspirations to be a 24 hour city, and featured a superb interview between Mr. Manchester, the late, great, Tony Wilson, and Cream Supremo James Barton.

DLIB’s launch party took place on 10th May at Liverpool’s first Japanese restaurant, Sapporo, attracting 200 guests.

Such was the interest in the new business club, an after show party was held at Colin’s Bridewell, attracting a further 150 people.

In association with the ‘Inner City 100’ Downtown held Liverpool’s first ever Business ‘Oscars’ at The Racquet Club; and the second annual ‘Livercool’ awards took place, with Phil Redmond picking up the main award.

In October, the inaugural Property Forum was held, and a campaign against Liverpool City Council’s proposed ‘tall buildings policy’ was launched.

DLIB also criticised the decision to abandon the development of the ‘Fourth Grace’; called for the establishment of a ‘Gay Quarter’ in the city; suggested that the Council appoint a ‘Business Champion’; and undertook a research project into attitudes about Liverpool’s business reputation.

“DLIB won’t last five minutes.”

Liverpool City Council official in conversation with Frank McKenna, May 04

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MAIN FEATURE

2005

‘SEXY NETWORKING’ COMES TO TOWN...

During its first full year, Downtown started to gain a reputation for hosting the swankiest events for the glitterati of the city.

On the campaign front, DLIB called for a streamlining on the number of agencies involved in running the city; and backed the idea of an elected Mayor for Liverpool.

The ‘Sexy Networking’ brand was introduced; the inaugural gala awards ‘Oscars’ were hosted at the spectacular Sefton Park Palm House; the third annual ‘Livercool’ awards sold out in record time; and DLIB hosted a fashion show at Cavern Walks in association with Vivienne Westwood.

Other issues included the much anticipated tram scheme coming off the rails, and an unholy row breaking out between the leading honcho’s at Liverpool City Council.

Downtown members were treated to a comprehensive presentation by Grosvenor’s Rod Holmes on how the ‘Paradise Project’ would transform the city centre; and DLIB’s positive influence on two of its newer members was apparent when Liverpool won the Champions League, and Everton qualified for the same competition for the first time, finishing fourth in the Premiership.

“Downtown Liverpool is the business club with attitude” Steve Broomhead, CEO of the NWDA - Liverpool Business ‘Oscars’ July 2005

2006

MOVERS & SHAKERS...

DLIB hit the radar of some leading movers & shakers in 06. Among a number of big hitters introduced to the Downtown membership during this year were the Leaders of both Liverpool and Manchester City Council’s; Treasury Minister Ed Balls; and Prime Minister Tony Blair.

The events programme was as strong as ever, with ‘Sexy Networking’ finding a new home at the Sir Thomas Hotel; the second annual ‘Oscars’ event adopting an ‘Untouchables’ theme; and ‘Livercool’ was given the ‘Top of the Pops’ treatment, with Radio City’s Kev Seed hosting an evening that saw John Lennon Airport Chief Neil Pakey walk away with the main award.

22

There was also success for DIB as the City Council scrapped its proposed ‘tall buildings’ policy.

However, Downtown warned that the introduction of an empty property tax was a daft idea; and as concern grew about the effectiveness of the Culture Company, the ‘business club with attitude’ suggested that Phil Redmond should be given a leading role in driving forward the agenda for 08.

main feature

2007

DOWNTOWN MEANS BUSINESS...

DLIB hammered the powers that be for cancelling the Mathew Street festival and moving the Summer Pops to Aintree!

As Liverpool celebrated its 800th birthday, DLIB celebrated further success for its lobbying activities as Phil Redmond was given a leading role within the Culture Company and three regeneration agencies, Vision, Liverpool Land Development Company and Business Liverpool were merged into one body.

At a ‘Monopoly’ themed ‘Livercool’, cushion manufacturer Tony Caldeira won the Entrepreneur of the Year award; whilst the 400 plus guests were wowed by entertainment from China Crisis. Downing walked away with the major prize at the ‘Oscars’ event.

The private sector champion also hosted a major conference, ‘Liverpool Means Business’ attracting over 200 delegates, whilst launching the ‘Liverpool Local’ initiative – calling on greater opportunities to be given to local companies in public sector procurement procedures; and campaigning against the introduction of legislation that would give local authorities the power to raise a Supplementary Business Rate.

Having operated exclusively in Liverpool for three years, Downtown extended its reach to England’s newest city Preston, launching DPIB in April with a glittering party at Heathcotes in Winckley Square, attracting well over 150 of the city’s business leaders.

“The promised bonfire of the Quango’s has turned out to be more like a barbeque.”

DIB Chairman Frank McKenna, commenting on the ‘streamlining of agencies in Liverpool, as three regeneration organisations merging into one still left a further 80-odd bodies untouched. Downtown Bulletin, February 07.

2008

NO TIME TO RELAX... video; Holly Wood (and that is her real name) inevitably winning the ‘sexy networker’ of the year title; and Simon Edwards named as Entrepreneur of the Year.

DLIB hosted a record number of 27 events during Liverpool’s Capital of Culture year, with the launch of the ‘Liverpool Business Week’ and a spectacular fourth birthday party at the London Carriage Works among the highlights.

On the campaign front, Downtown joined a chorus of support for the Superlambanana to stay in the city; the green light was given to the establishment of a gay village; the Chief Executives of Liverpool Vision and the Northwest Development Agency backed the ‘Liverpool Local’ initiative; whilst a massive 86% of members supported DLIB’s view that a ‘zero tolerance’ approach to anti-social behaviour in the city centre should be adopted.

Downtown also teamed up with new all speech radio station City Talk for its Cuban themed ‘Oscars’ evening, where Kim Hughes and Phil Easton presented the major prize of the evening to Midas Capital.

A stream of activity, including the opening of Liverpool ONE, La Machine and the MTV Awards had Liverpool in the headlines for all the right reasons – and the city could even celebrate the end of the ‘big dig’!

As Downtown launched a new digital magazine, it continued to attract top speakers; but none more energetic, nor entertaining, than the former Deputy Leader of Liverpool City Council, Derek Hatton, who gave a robust defence of his time in office in an interview with Jim Hancock during Business Week, aired on no less than three occasions by City Talk.

In Preston, Downtown strongly criticised Blackburn and Blackpool for objecting to the multi million pound Tithebarn regeneration project, and called on local authorities from across Lancashire to work in a more cohesive and co-ordinated way.

‘Livercool’ 08 was full of highlights; a virtuoso performance from top comedian John Bishop; the now infamous ‘Relax’

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Downtown’s events continued to attract some influential figures, with contributions made from a host of leading decision makers, including the Chief Executive’s of both Liverpool City Council and the Mersey Partnership; the Shadow Chancellor George Osborne; and Manchester’s Sir Howard Bernstein.

MAIN FEATURE

2009

HAPPY 5TH BIRTHDAY! It is difficult to imagine a more impressive way to start a year than by facilitating an audience with the Prime Minister.

Gordon Brown met with almost 100 DLIB members in January to kick off a spectacular 2009 events programme that included the second annual Liverpool Business Week; two gala awards evenings; a fifth birthday party; and presentations from a host of leading entrepreneurs and decision makers, among them Government Minister Andy Burnham and Shadow Home Secretary Chris Grayling.

Downtown led and won the campaign against Liverpool City Council’s proposal to extend city centre car parking charges beyond 6pm. DLIB also urged Liverpool MP’s and agencies to work together to attract the Ministry of Justice regional facility into the city.

In Preston, Downtown launched a Property & Regeneration forum and hosted the inaugural Lancashire Business Week. Frank McKenna also called on a more locally focussed procurement process from public agencies whilst we hosted an event with FOUR shadow cabinet ministers who now serve in the government; George Osborne, Teresa May, Ken Clarke and Phillip Hammond.

“Liverpool will be the only major city in the UK that will in effect be charging people an entrance fee after 6pm.”

DIB Chairman Frank McKenna, BBC North West Tonight, 24TH April, commenting on the City Council’s proposal to extend car parking charges from 6pm to 8pm.

DQ LAUNCHED AS DOWNTOWN MANCHESTER TAKES OFF Manchester became Downtown’s third destination, with Sir Howard Bernstein and 150 of the city’s business leaders helping to launch DMIB at a stupendous party hosted by Cloud 23 at the Hilton hotel in March. Three months later and the first edition of DQ magazine was published.

In Lancashire we asked the question, is Preston a city in name only? This debate sparked a whole range of controversies and discussions which, sadly, are still to be resolved.

Back in Liverpool, Downtown hosted the very first ‘Leaders Debate’ between Liberal Democrat Warren Bradley and Labour’s Joe Anderson. Six weeks later Anderson led his party to victory for the first time in twelve years. He adopted DLIB’s suggestion of a business champion, appointing David Wade Smith – and took on the job as a full time position.

24

2010

It was a busy year for Frank McKenna who started to present his radio programme ‘City Talks Business’ on 105.9fm; and he offered us all the benefit of his top five male grooming tips!

main feature

AN EMBASSY, A CATHEDRAL AND A WINTER WONDERLAND The Downtown Preston brand became Downtown Lancashire as we started to attract increasing interest from across the county as the organisation stepped up its calls for a radical overhaul of local government structures in the region.

2011

Richard Leese rewarded for his services to Manchester.

Downtown continued to attract big hitters to its events with Lord Heseltine, Ed Miliband, Chuka Umunna and Chris Grayling among leading politicians addressing our members, along with entrepreneurs and opinion formers Toby Young, Steve Morgan and Matt Riley.

Downtown partnered with Liverpool City Council to establish a Liverpool ‘embassy’ in London, whilst also campaigning for a ‘yes’ vote to set up a Business Improvement District in the commercial area of the city – and ‘Livercool’ was a particularly spectacular occasion with the Crowne Plaza hotel transformed into a Winter Wonderland for the annual gala dinner!

On the global business stage we lost the ‘entrepreneur of entrepreneurs’ Steve Jobs, who sadly passed away in October of this year.

In Manchester the inaugural City of Manchester Business Awards took place at the marvellous Cathedral, with the icon that is singing legend Rowetta providing equally marvellous entertainment to the 300 guests who saw council leader Sir

Lord Michael Heseltine

2012

TAYLOR SIGNS IN AS DOWNTOWN LANDS IN LEEDS The great city of Leeds became Downtown’s fourth destination, with a grand launch party at the Corn Exchange in September, where shadow Treasury Minister and Leeds West MP Rachel Reeves addressed the 200 plus invited guests to the exclusive event.

A ‘Big Conversation’ was organised in Lancashire with businesses views being sought on everything from how the county was marketed through to its skills base and results fed through to the county’s Local Enterprise Partnership.

Preston was the European City of Sport, and the Open Golf Championship retuned to Royal Lytham.

In Manchester the inaugural Smart City conference was held; the Global Entrepreneurship Congress came to Liverpool with Downtown hosting the ‘Global Brands, Global People’ fringe event; and the tenth annual ‘Livercool’ awards was held with an audience of 450 business leaders from the city who were treated to a ‘Roasting’ of Frank McKenna, followed

by entertainment by the award winning Toni James band.

The 50th ‘Sexy Networking’ event was hosted at the Hilton’s Playground.

One of Downtown Liverpool’s major campaigns finally delivered as the city opted to have an elected mayor for the first time.

The former editor of Northwest business publication Michael Taylor was appointed as chairman of Downtown Manchester in Business.

“We want to create a business voice for the North.”

Frank McKenna, Downtown in Business.

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“When I came here (Liverpool) after the riots in the eighties there was no business community. Look at it now!”

MAIN FEATURE

2013

JOIN THE REVOLUTION Downtown launched a major initiative to devolve greater autonomy to city regions from Westminster in a bid to improve economic growth and activity in the North of England, and begin to close the unhealthy and growing ‘North-South’ divide. Our inaugural ‘Northern Revolution’ conference at Media City attracted the chief executives of Manchester and Leeds city Councils, and the chief executive of Liverpool Vision. Other guests included Baroness Susan Williams, Geoff Muirhead and over 150 delegates.

As Downtown established an ‘enterprise club’ at the City of Liverpool College, we promoted apprenticeships to our membership across the region, and called on the education and training agenda to be more radical, getting young people ‘work ready’ and raising awareness among students of the opportunities for starting a business.

We also got passionate about ‘sales’, reminding businesses that this is what makes them tick! The ‘sell more stuff’ event with Andy Bounds and Michael Finnigan was one of the highlights of a year that saw Downtown host over 150 events.

Downtown’s messages from the event included support for the controversial HS2 project and a call for metro mayors for Liverpool, Manchester and Leeds.

In Leeds Downtown became a firm supporter of the ‘Trolley Bus’ scheme as the city’s regeneration continued its momentum with the opening of retail development Trinity.

Downtown hosted its first ‘Women in Business’ awards in association with the Women’s Organisation; and the inaugural ‘Mancoolian’ awards dinner.

“Downtown in three words? Return on Investment!”

Mike Carr, Managing Director Altrad NSG

Lord Andrew Adonis was the political ‘star turn’ of the year, with appearances in Manchester and Lancashire; he also kindly hosted a delegation of Downtown members at the House of Lords. The other huge impact speaker of the year was property entrepreneur Andrew Rosenfeld who wowed the ‘It’s Liverpool – the Business Conference’ in November.

2014

David Wade Smith was appointed as chairman of Downtown Liverpool in Business, whilst Mark Asquith joined the Downtown team as Head of Marketing & Communications.

THE JOURNEY CONTINUES...

The BBC programme ‘Mind the Gap’ demonstrated that Downtown’s Northern Revolution agenda was chiming with more than just our business network. The development of a Northern ‘super city’, metro mayors and devolved financial powers were all ‘asks’ as part of this fascinating documentary.

The list of events and the calibre of speakers continues to grow – as does the Downtown membership which now stands at 800 member companies plus. We are the fastest growing business organisation in the North, and we continue to influence and agitate at local, regional and national level.

It is an agenda that Downtown, as the only independent business voice covering the North of England, will continue to argue for as we progress our journey, with our follow up Northern Revolution conference due to take place in July.

What next? Watch this space!

Already in 2014 we have hosted events with shadow business secretary Chuka Umunna, the chief executive of the First for Skills agency Barbara Spicer, the head of Marketing Lancashire Ruth Connor and Manchester chief constable Sir Peter Fahy.

26

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DOWNTOWN

HIGHLIGHTS Our chairman Michael Oglesby has coined a phrase over the years that resonates with all Bruntwood staff which is ‘People like to do business with people they like’. It’s a simple philosophy that touches on the fact that successful business is all about people and relationships.

colin sinclair

Director of Property Marketing at bruntwood

At Bruntwood we firmly believe that if you want the community you operate in to succeed, you can’t just sit on the sidelines and what is good for the city region will in turn be good for you - both for your business life and in your personal life. That’s what we like about Downtown in Business - they appreciate the importance of forming solid, long-term business relationships.

We all know it can be hard to make a great event but with Downtown they know how to strike a good balance between serious topical discussions and the importance of having a bit of fun at the same time. The team at Downtown are great to work with and they work hard to maintain their relationships with civic and political leaders to ensure the views of their members are heard.

Happy Birthday DIB – keep doing what you do!

sir howard bernstein chief executive of manchester city council Manchester means business.

As a city, we pride ourselves on the strong and successful relationships which have been built up over the years between Manchester’s public sector agencies and its private sector businesses. As city leaders, we are determined to promote the conditions which encourage growth – whether that’s improved connectivity (both in terms of transport and digital infrastructure) or helping equip our residents with the skills and knowledge which employers need.

Over the last 4 years, there is no doubt that Downtown Manchester has played a welcome and constructive role in this ongoing dialogue with business.

During that time we have worked together on numerous events, including most recently the City of Manchester business awards held at Manchester Cathedral.

Downtown Manchester has both helped articulate the views of member businesses to us and in turn helped disseminate understanding of our vision for the city’s growth. It has also acted as a champion for Manchester on the national stage.

Given its longstanding presence in Lancashire and Liverpool, and more recently in Leeds, Downtown has also played its part in inter-city co-operation.

I would like to take this opportunity to congratulate Downtown In Business on its 10th anniversary. Here’s to many more years of working together with your members to ensure that Manchester remains a leading business location for decades to come.

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Downtown's events and dinners are a great way for us to network, learn new things and widen our exposure to the market and as a regional business it’s important for us to network across different cities, including Manchester, Liverpool and Leeds.

mike carr

managing director of altrad nsg

Altrad NSG has supported the Downtown group for a number of years and always feel that we get very good value for money.

vicky jaycock

commercial development manager at acc liverpool I have fond memories of being thrust from university life into my first graduate role in 2007, where I was introduced to the team at Downtown Liverpool. Academic expectations of corporate humdrum were quickly dashed and replaced by bright opportunities to engage with the vibrancy of the Liverpool business community through unique events, valuable introductions and the occasional networking party or two!

Reflecting upon the 10th Anniversary, it’s been a real pleasure to have witnessed the growth of the Downtown revolution, share ideas with business peers and demonstrate the value achieved through collaboration with like-minded members.

As a lobbying group for businesses in the region they are second to none and the team always have their finger on the pulse of what is happening economically, politically – and of course socially!

The networking events and awards evenings have provided us with a range of opportunities to build relationships, meet friends and potential new clients.

It is hard to put a figure on the amount of business generated but I can say for certain that Frank and the team have helped to facilitate business and create leads for Altrad NSG – there are very few people who they don’t know which truly puts them ahead of the game.

DLIB’s political influence allows them to lobby hard for the Liverpool city region and speak with high-ranking decision makers in Westminster – I have always been impressed by the calibre of people they can attract to the city and to their events.

Finally I would like to thank the team for their hard work on behalf of the region and its businesses – I wish them the best of luck for the future and here’s to another ten successful years.

It is an important part of my current role to develop connections with local businesses and the strength of Downtown Liverpool membership provides excellent access to this.

My own personal highlights include our ACC Liverpool team celebrating when we achieved the ‘Services to Liverpool Award’ at the City of Liverpool Business Awards; it is by far the business event of the summer.

Then, who can forget the comedic mastermind of John Bishop and his appearance at the 2008 Livercool Awards, with his embellished eulogy on the true value of Mr McKenna to our great city.

Congratulations to the entire Downtown team across Liverpool, Manchester, Lancashire and Leeds - thank you for your continued support. Here’s to the next ten years!

max steinberg

chief executive of liverpool vision

In an environment where there is an increasing need for public and private sectors to work together, Downtown Liverpool in Business has done a great job in helping to forge closer relationships between the two in the city. The team has consistently shown the proactivity and expertise which are necessary to make a real difference, from organising events with influential speakers to helping businesses work together using their extensive network of contacts.

This summer, the city region will be host to the International Festival for Business 2014. This is the biggest event of its kind to be held in the UK for more than 60 years and is backed by UK Government, which sees it as a catalyst for doubling exports by 2020. Downtown Liverpool in Business quickly recognised the scale and opportunity presented by IFB, and has been a huge supporter from the very beginning.

Indeed, DLIB is hosting the Liverpool Business Week as part of IFB. This week will include a series of events that celebrate the achievements of Liverpool businesses across different sectors, while looking to project these successes on to a global scale.

As well as the work DLIB does in the city, it has always looked to build positive relationships with other parts of the country. When Liverpool Vision launched Liverpool in London as the city’s base in the capital to attract investment, DLIB got behind the initiative and encouraged its members to do the same. At a time when different regions, particularly in the north, are benefitting from working in tandem, this knowledge of the business landscape in other cities is one of the organisation’s greatest strengths.

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MAIN FEATURE

maggie o’carroll

dougal paver

Chief Executive of The Women’s Organisation

director of stakeholder engagement at curtins

In the storm-tossed history of relationships between Liverpool’s public and private sectors, the late nineties and early noughties blew fewer ill-winds than fair.

A frustrated private sector had formed a new big boys’ club called the Mersey Partnership to manage its dialogue with the city council and promote the region’s wares nationally and internationally. The relationship prospered, with the council leading a public sector investment in TMP’s fresh approach that brought the four other boroughs on board.

Yet not everyone felt included in this new politics. A latent suspicion of local developers, in particular, imposed a caution on the council’s dealings with them that frustrated an emerging class of local property entrepreneurs for whom Liverpool represented a known quantity.

Our experience of DIB is about being genuine and authentic, building trust and relationships, and seeing how they can help us and other businesses grow and develop. They have created an environment where we can participate in networking meetings and events that are based on learning, making excellent contacts, and building our brand.

They connect us to a wide range of audiences, have a clear understanding of what we need as a business and can easily articulate to others who we are and what we are about. They are a powerful resource for us a social business and for a range of other female led enterprises and we know we can turn to them for suggestions, ideas, and key introductions.

They follow through quickly and efficiently on our requests for support and have provided a very valuable service to us and in their support of the wider agenda of female entrepreneurship

The opportunity to exploit the momentum created by early regeneration projects such as Neptune’s Queen Square was in danger of being missed and there was frustration amongst local developers that the council wouldn’t parly. But who spoke for them?

Not the Mersey Partnership: far too cosy with the council and the wrong sort of club for many of the new kids on the block, it was said. And not the Chamber, seemingly unaware of what was emerging in front of its eyes.

And so in stepped Downtown Liverpool, adept at working the levers and pulleys of the public sector, but neither in thrall to them or paid by them. They dragged a reluctant council administration to the table, fundamentally changing the nature and tone of the dialogue with the city’s new entrepreneurial class.

To the council’s credit, it saw what was on offer and quickly changed tack, setting a course that subsequent administrations have followed. The benefits, in terms of jobs and investment, have been substantial – to the council’s credit, as much as Downtown’s.

robert binns

Owner, Cotton Court Business Centre

Downtown and Cotton Court have a great relationship, I know that many of the businesses based in our building who are members and I've been pleased that we've been able to work with Downtown on events such as the popular and successful social media series.

With the variety of training courses that we run here at Cotton Court and the mixture of different businesses that use our conference facilities, it really helps to be up to speed with what's going on, not only across the Lancashire business scene but also what's impacting business nationally. This is something that Downtown understand and represent in their events schedule.

Like many business owners, time is my most precious commodity, so selecting the right kind of networking group is really important and Downtown's informal, relaxed style suits how I want to do business.

Frank's well developed contacts don't hurt if an introduction is needed either!

So to put it simply, I have done some great business and procured some great services, without any fuss, pressure or obligation.

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W W W. D Q O N L I N E . C O . U K

The electorate caught up and vested a huge majority in the Lib Dems as they sought a more progressive and business-friendly administration. Using their majority strategically, the council began pushing through bold reforms and big ideas that ended up delivering successes such as Liverpool One and the ACC.

We want to wish DIB a very happy tenth birthday. We have found DIB to be a highly effective business network and lobbying organisation, linking together businesses through trust and relationship building whilst also becoming and effective influencing voice on their behalf.

MAIN FEATURE

barbara spicer

Chief Executive of the Skills Funding Agency

250 words? Now come on Frank, we are hardly known for a lack of verbosity in Liverpool.

Rather than try and cram in lots of things, I’ll use one event to sum up what’s so good about Downtown; the brilliant (if on the face of it unlikely) partnership with the Women’s Organisation to deliver the recent Women in Business awards.

You knew it was Liverpool because you could hear the noisy chatter from across the dock, well before you reached the hotel, so as usual a good Downtown time was going to be had. Then there were the dresses, the hair, the eyelashes and the shoes – oh those shoes! Downtown’s members are not afraid to show that you can be a serious entrepreneur but still glam it up and have fun. (And Frank and his gang know how to do glam and fun to the extreme - you had to see the video!).

One of the things that stands out at every Downtown event is that they clearly reach a hugely energetic business audience that you don’t see anywhere else. A truly inspirational speaker, who had succeeded in a very controversial business, set the tone for some serious award winners, demonstrating the breadth of talent Downtown’s membership covers.

Like Abbey Clancy’s salsa scores, that event for me summed up your perfect ten, Downtown. Long may you continue to support such wide span of vibrant businesses all helping to grow our economy, not just locally, but internationally.

Happy Birthday!

EMMA JONES

founder of enterprise nation

When Frank McKenna first launched Downtown Liverpool in Business he recognised the power of bringing people together to make connections and influence opinion. The need for physical connection has become ever greater over the past 10 years as social media enables us to so readily meet online, yet we still retain a deep desire for that face to face contact to know that there is someone with whom you want to do business with.

What’s also developed over the past decade is the Downtown network. Frank, a believer himself in doing business with those you know and trust, has partnered with the inimitable Michael Taylor in Manchester and others in Leeds and Lancashire to extend business connections across regional borders. In so doing, the Downtown network has likely contributed millions to the economy through new companies formed and existing businesses growing on the back of meeting suppliers/partners/employees at events, as well as being inspired by top class speakers that the Downtown team continue to attract.

What’s also to respect is the voice Frank and Downtown has given to the entrepreneurial community of the north. Where the big companies have organisations such as CBI and North West Business Leadership Team (doing a fine job under the leadership of Geoffrey Piper), small businesses need a voice too; a voice to government, policy makers, to media and the financial sector.

This, amongst many other things, is what the Downtown network offers. May it grow and prosper for many decades to come.

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professor leonard collinson dl I feel an arm’s-length founder of Downtown in Business and am sure Frank McKenna pinched the name from a project I had opened and finished in the mid-‘90s. It was titled Northwest in Business.

We got to know each other when he was a young, talkative, ambitious and influential councillor on Lancashire County Council. He was then appointed Leader of the North West Regional Assembly. I led the Private Sector Partners and the non-local authority group on the Assembly. Since that time, I have envied always his ability to look good in a business suit.

I am certain he only had one in the late ‘90s. Hardened politicians reckoned he was a certainty for selection as Labour candidate in a safe seat. Things went wrong. Frank had been agent in 1997 for Labour in the West Lancashire constituency and was accused of electoral irregularities, not personal gain. The issue was not brought to court in Chester for three years. The judge dismissed the case in less than a day.

In my view, the Labour Party treated Frank badly and removed him from every formal connection. This meant he had no income. His friends and family retained their trust in him. He had to earn a living and spotted the increased interest of national and local government in smaller firms as suppliers and a political force. Frank became a lobbyist and established Downtown in Liverpool and widened its base to events and representation all over the place – radio, TV, conferences and so on.

There is now a Downtown in Lancashire, Leeds and Manchester.

Frank will tackle the managerial puzzles of size, delegation and message. This is a remarkable story.

He’ll publish a book soon.

Delivering mail.

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www.tntpost.co.uk 4565_TNT Post Downtown in business.indd 1

04/07/2012 09:42

MAIN FEATURE

DOWNTOWN IN BUSINESS

MAIN FEATURE

JUDGE THE COMPANY WE KEEP US BY

W W W. D Q O N L I N E . C O . U K

DQ Online

@DQ_Online

Middleton Solicitors is a hidden gem the Liverpool legal market.

A straight talking, no frills law firm, Middleton Solicitors has offices on Dale Street and Old Hall Street.

It has grown in strength and reputation since senior partner Alan Middleton started the business in 2004. Now, as they mark 10 years of service to the city, Middleton Solicitors is building an experienced team to offer a comprehensive legal service to clients.

From Conveyancing, Wills and Probate and Sports Law through to company matters and litigation, Middleton Solicitors offers both private client and commercial clients sound practical and property advice with a common sense approach.

“At Middleton Solicitors we have always ensured the client is our number one priority by combining simple advice and personal service,” said Alan.

“All our work begins and ends with the welfare of the client.”

Managing Partner of Middleton Solicitors Alan Middleton (far right) with Partner Robert Singleton and solicitor Jerry Bown.

Company and Commercial Litigation Whether you are forming a company, drawing up employment or director contracts or you are looking for assistance in any insolvency or other matters relating to your business, Middleton Solicitors can help.

The firm’s expertise means you can be assured that your business is in safe hands.

Real Estate One area where Middleton Solicitors has established a strong reputation is in Real Estate.

Among their portfolio of clients is Belem Developments, who are currently refurbishing the Belem Tower apartment block near Sefton Park.

The former tower block is being converted into exclusive high specification apartments for sale with Middleton Solicitors managing the legal contracts and associated property issues.

“Our conveyancing team is highly experienced and dedicated,” said Middleton’s solicitor Jerry Bown.

Middleton Solicitors is investing in the future by supporting young legal professionals Stephanie Chau, Robert O’Brien, Michael Middleton, James Conning and Paul Smith through their legal studies.

“We have an excellent reputation for dealing with all matters swiftly with a commercial approach. Contracts are exchanged and matters proceed to conclusion with the minimal fuss.”

SPONSOR FEATURE

Wills and Probate Middleton Solicitors has an experienced team to help you plan for your future and safeguard your financial security.

They will ensure a smooth transfer of wealth from one generation to the next and enable you to exercise as much choice and control as possible over your financial affairs.

Middleton Solicitors understand the difficulties that can arise in relations to disputed wills and estates. They will listen to you and take time to understand your individual requirements.

Middleton Solicitors are committed to ensuring client needs and welfare are always a priority.

Sports Law

From football player and club representation contracts and player transfer agreements to PR, crisis management and specialist litigation advice, Middleton Solicitors is able to deal with all transactions on behalf of players and clubs.

The firm has already administered a number of transfers involving both Premier League and lower league clubs.

Middleton Solicitors also offers general legal services to all of its sports clients, providing advice on family and property matters and a range of other legal matters including criminal and motoring offences.

Middleton Solicitors is developing its own Sports Law department.

Sports Law specialists Paula Hanlon (right) and James Conning (left) discuss casework with Practice Manager Viki Barry.

Investing in the future Middleton Solicitors has built a team which has a wealth of experience, but the firm also understands that it needs continuity of experience and knowledge for future expansion.

Accordingly, Middleton Solicitors believe in investing in the training of its talented group of young legal professionals.

Middleton Solicitors supports three students on the Legal Practice Course – Stephanie Chau, Paul Smith and Michael Middleton. James Conning is also employed as a trainee solicitor with an expertise in Sports Law and the firm is sponsoring Robert O’Brien in his LLB Law Degree to further strengthen the firm.

For more details on Middleton Solicitors’ services and to find out more about what the firm can offer you, call 0151 236 5599 or email reception@middletonsolicitors.co.uk

W W W. D Q O N L I N E . C O . U K

Middleton Solicitors have a specialist team dealing with all aspects of sports law.

MINI MEANS

BUSINESS

FOR YOUR FLEET

The all new MINI Hatch is the latest development of a truly iconic design. A design so iconic it received the ‘Supermini of the Year’ title at the Business Car Awards 2013 for the eleventh successive year.

The completely new MINI Hatch is building upon the success of its heritage with improvements to exterior design and a premium cabin interior. The MINI Cooper D provides class leading performance and efficiency as well as the lowest CO2 emissions of any equivalent model with more than 100bhp. All new three and four cylinder engines and automatic gearboxes with Auto Start-Stop also mean that two models within the range exceed 80mpg on the combined cycle, while still delivering MINI’s famous hallmark go-kart handling. The Cooper D now exceeds 80mpg combined and achieves CO2 emissions as low as 92g/km.

Brand new MINI technologies such as customisable interior mood lighting and a larger multimedia screen combine to create an atmospheric driving environment, while the change in the speedometer’s position behind the steering wheel represents a nod to the driver orientated nature of the new range. Standard specification has also been enhanced and now includes DAB digital radio, heated mirrors and washer jets, USB audio interface and keyless go. Selected models also feature front fog lights, on board computer, Bluetooth, front ISOFIX with passenger airbag deactivation. Additional extras such as park assist and E-Call also make sure the MINI Corporate driver stays connected to the road and the world around them. For more information please contact our dedicated Local Business Development Manager Sue Singleton on 01772 765944 or visit www.bowkerprestonmini.co.uk to see how MINI can work for you and your business.

THE NEW MINI. THE NEW ORIGINAL. FROM £152 A MONTH. (PLUS DEPOSIT)*.

The all new MINI Hatch builds upon the success of its heritage, with the MINI Cooper D providing class-leading performance and efficiency as well as the lowest CO2 emissions of any equivalent model with more than 100hp. Standard specification includes DAB digital radio, heated mirrors and washer jets, USB audio interface and keyless go.

To find out more or fix up a test drive†, please contact our dedicated local business development manager or visit www.bowkerprestonmini.co.uk

BOWKER PRESTON

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MINI Business Partnership YOUR COMPANY BENEFITS.

Official fuel economy figures for the all new MINI Cooper D Hatch: Urban 65.7mpg (4.7l/100km). Extra Urban 91.1mpg (4.2l/100km).

Combined 80.7mpg (4.4l/100km). CO2 emissions 92g/km. Figures may vary depending on driving style and conditions. †Test drive subject to applicant status and availability. *Offers available to business users only. Figures exclude VAT. Based on a 36 month, 24,000 mile Contract Hire agreement for an all new MINI Cooper D Hatch with a deposit of £912 plus VAT, and an excess mileage charge of 6.52 pence per mile plus VAT. Subject to status and in the UK only (excl. the Channel Islands). Vehicle condition charges may apply at the end of your agreement. Individuals must be 18 or over. A guarantee may be required. The amount of VAT you can reclaim depends on your business VAT status. Rentals may change if VAT rate changes during agreement.

Hire provided by BMW Group Corporate Finance. BMW Group Corporate Finance is a trading style of Alphabet (GB) Limited, Europa House, Bartley Way, Hook, Hampshire, RG27 9UF. Offer expires 5 April 2014.

WALL OF FAME

TEN FROM THE DECADE During the past decade there have been hundreds of personalities, entrepreneurs and decision makers who have been a part of the Downtown journey. We have selected ten key figures from the past ten years who have not only made a significant contribution to business in the North, but who have also played a role in the development and progress of the Downtown brand.

WALL OF FAME

10. ESTHER MCVEY

9. CHUKA UMUNNA Chuka Umunna is one of the brightest political stars of the emerging generation. He is rare amongst the Labour ranks for his business experience and a natural empathy with entrepreneurs. It’s no surprise then that he’s been a regular supporter of Downtown, aligning his campaigns on business support with those of Downtown. When he was interviewed at a recent event in Liverpool by Frank McKenna, he didn’t hold back from bridging that link to a business agenda with Labour values. He’s also a politician with a love of fun and culture and music. His appearance at a school in his constituency with a friend – Hollywood superstar Will Smith – is typical of his showmanship, but his dismantling of Vince Cable’s pitiful performance over Royal Mail was a testament to his substance.

8. CHRIS OGLESBY In three of the four cities Downtown operates in, Oglesby puts a roof over the organisation’s head, so it is easy to see why he is considered a key player to the business club’s success and growth. It wasn’t until Downtown rocked up in Manchester in 2009 though that Oglesby and Downtown hooked up, and the property giant Bruntwood, of which he is the chief executive, became the first corporate sponsor of Downtown Manchester in Business. Since then the relationship has developed, with Downtown now based in Bruntwood’s iconic Manchester One tower on Portland Street, West One in Leeds, and most recently the Plaza in Liverpool.

On a personal level, Chris’s rise as a key business figure in the north has been significant.

Having taken over the reins of the family business in 1999, he has been keen to get involved in helping the growth and regeneration of the cities his company operates in. He has been a board member of CityCo, the Piccadilly Partnership, Corridor Manchester, and the Irwell City Park initiative along the boundary of Manchester and Salford. He has also been involved in supporting the establishment of key public-private sector partnerships in Liverpool and Leeds, where the Bruntwood brand is growing in terms of both size and influence.

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The Member of Parliament for Wirral West and Minister for Employment was the first keynote speaker at the inaugural Downtown ‘Livercool’ awards back in 2003. Back then she was the chief executive of business network ‘Winning Women’ and a successful entrepreneur in her own right, having also carved out a career in the tough world of media and television. She now finds herself as the only Tory MP in the Liverpool city region, but nonetheless she has eagerly supported local causes when she has been able to, including the further development of a cruise liner terminal in Liverpool; and managed to make an impact in the Commons that has many commentators predicting that a promotion to the Cameron cabinet is not far away.

WALL OF FAME

7. MICHAEL TAYLOR Taylor is now the chairman of Downtown Manchester in Business, and has been since 2012.

However, his association with DIB goes back a lot further than that. He was introduced to Frank McKenna by Tony Wilson pre Downtown, and so as Editor of leading Northwest media brand Insider, he took a keen interest in what the former politician was up to.

His magazine followed the Downtown journey with interest, heavily featuring the plans to establish a new business club in the city of Liverpool in 2003; and then famously describing Downtown as ‘the Chamber of Commerce with hair gel.’ Once he had decided he was leaving Insider, McKenna was quick to offer him a role with Downtown in Manchester commenting, “He is one of the brightest, well networked people I know. “He is an incredibly innovative thinker. He has been an advocate of the Downtown brand long before he joined us, and as our chairman in Manchester, he has added weight and credibility to the organisation.”

An author, an accomplished MC and media commentator and an asset to Downtown, Taylor will be even more important to DIB over the next decade.

6. MAX STEINBERG Since Max was appointed Chief Executive of the city of Liverpool’s economic development company in July 2010, he has worked to extend the global profile and reputation of business in the city and to showcase its ambition and to attract investment and continued growth.

Max has a proven track record of operating at the highest level in economic regeneration - formerly Director of Investment and Regeneration North, then Chief Executive of Elevate East Lancashire in 2003 and in 2009 Chief Executive of Regenerate Pennine Lancashire Ltd; one of the biggest economic development companies in the UK. When he joined Liverpool Vision, he hit the ground running. Max oversaw Liverpool’s award-winning six-month participation in World EXPO Shanghai 2010; established Liverpool’s ‘embassy’ in London in 2011; and brought the prestigious Global Entrepreneurship Congress (GEC) to Liverpool in 2012, the first time it was held in Europe and widely regarded as the most successful GEC to date.

Max has also established Marketing Liverpool within Liverpool Vision and taken a leading role in the city’s return to MIPIM this year ahead of the UK’s showpiece business event.

Max is also the Chairman of the 50-day International Festival for Business taking place in June and July in Liverpool.

In 2013 Max received a CBE for services to business and the community.

5. MAGGIE O’ CARROLL The Irish whirlwind is a tenacious campaigner and supporter of women in business.

The chief executive of the Women’s Organisation has overseen the development of an impressive purpose built hub and incubator space for female led enterprises located in the Baltic Triangle area of Liverpool.

Articulating the economic case, rather than the ‘fairness’ agenda when arguing for greater support for women who are looking to get in to the world of commerce, Maggie O Carroll has adopted a pragmatic approach to her proposition that even the most chauvinistic would find difficult to oppose.

Her charm offensive on the business circuit during the past decade means that she has been an influential and positive force for good, and she has developed a strong strategic partnership with Downtown in Business that includes the hosting of a serious ‘Women in Business’ awards event, to help her secure the changes that are needed to encourage and unearth more female entrepreneurs.

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WALL OF FAME

4. JOE ANDERSON From its launch in 2004, Downtown Liverpool campaigned for an elected mayor for the city. Sick of the public sector inertia, the myriad of Merseyside QUANGOS and the city’s fantastic ability to snatch defeat from the jaws of victory, Downtown argued that only a strong, powerful figurehead with significant responsibilities and a citywide mandate could bring the transformational change that was required to modernise the city region’s dysfunctional public sector and match the private sector renaissance that was under way.

Joe Anderson was brave enough to fight off criticism from friends and foes alike in 2011 to support the establishment of an elected mayor for Liverpool – and his courage was rewarded in 2012 when he was elected to that position with a huge majority. Since then, Mayor Joe has become a major figure on the national and international stage and has provided Liverpool with the platform to regain its position as a major city domestically and abroad. The Shanghai Expo, the Liverpool in London project, the Global Entrepreneurship Congress, and the drive to bring Liverpool’s docks and waterfront back to life are among the key achievements in his relatively short time in office. With the UK’s International Festival of Business set to be hosted in his city this summer, Anderson is right when he confidently says “Liverpool’s best days are ahead of it.”

3. SIR HOWARD BERNSTEIN W W W. D Q O N L I N E . C O . U K

Sir Howard was a supporter of Downtown long before the brand was established in Manchester. He spoke at Downtown events in Liverpool and Preston on several occasions before encouraging Frank McKenna to set up shop in his city. Throughout the past decade he has cemented his reputation as one of the most talented and entrepreneurial local authority chief executives in the country. Building on the success of the Commonwealth Games in 2004, Manchester has become widely recognised as the leading provincial city in the UK. The growth of the airport, the acquisition of Stanstead, the Spinningfields development, the establishment of the Manchester International Festival and the regeneration of East Manchester on the back of the City’s Dubai investors are just a few of the highlights in recent times. On a personal level, Bernstein’s tireless work ethic on Manchester’s behalf, and his insatiable appetite to deliver the next initiative, meet the next investor, and support the Manchester ‘family’, marks him out as a unique talent that any city would be proud and lucky to have.

2. TONY WILSON Wilson told Frank McKenna a story about the establishment of the ‘McEnroe Group’, a Manchester-based pressure group of creative types and business leaders who said that the public sector’s plans to regenerate their city after the IRA bomb in 1994 ‘cannot be serious’.

Crucially Manchester’s public sector, Howard Bernstein et al, listened to the motley crew, and so started a public-private sector partnership that has led the city’s renaissance and resulted in the fantastic place that we see today. This was the tale that acted as the catalyst for McKenna’s Downtown Liverpool in Business. If the private sector could make such an impact and have such a positive relationship with the council in Manchester, then why not in Liverpool too? Tony was one of Frank’s dearest friends, and spoke at the very first Downtown forum, ’24 Hour Party City’ hosted at The Racquet club in April 2004.

The event, which also had Cream boss James Barton on the bill, was a packed out affair, and confirmed to McKenna that his idea had a half decent chance of success. Sadly, Mr Manchester, the founder of the iconic Hacienda nightclub, owner of independent record label Factory, and all round top bloke, passed away in 2007. If he was still around today, not only would the Northwest be a more lively, crazy and creative place to be, but there is no doubt that Anthony H would be an integral part of the Downtown Manchester team alongside Michael Taylor. Tony Wilson introduced Michael Taylor to Frank McKenna in 2002 and his influence on the organisation was, and continues to be, huge.

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WALL OF FAME

1.

FRANK M KENNA C

produced a formidable acreage of blog content, many hours of radio presenting and events hosting.

Frank McKenna has always been an innovator. A very practical political operator. As straight a dealer as he is a smart dresser.

He was a capable and visionary leader of Lancashire County Council and his practical brand of Labour politics was the first manifestation of New Labour in action and an important part of the development of that project.

He has also developed a well manicured skin to match his rhino hide. When one magazine described Downtown as “the chamber with hair gel” he didn’t get the hump, but embraced it and readily agreed to requests to do male grooming articles in various magazines and websites, passing on tips on eye gel and hair wax.

After leaving politics he embarked upon a different career - using his political brain and an urgency for change and improvement, especially in Liverpool, which led to the formation of Downtown Liverpool; a completely different kind of business organisation.

Over time, Frank has evolved the events, although the dinners have always been glamorous and lively. The private events and the breakfast debates have been very cerebral and have included a high level of political engagement. Though a New Labour Northerner, Frank has always kept a dialogue open with other parties, something that has earned him a great deal of respect around the political world.

Being the CEO of Downtown has required a widening of his range of skills. The political influencing, the listening and articulating has always been a key part of what he’s all about, but he’s also

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He rarely passes up on an opportunity to appear on television or radio. Nor does he fail in his duty of care to present opportunities for the members of the Downtown business community.

Downtown Manchester chairman Michael Taylor said, “Over the years I’ve always enjoyed collaborating with Frank. We have had many chats that helped one another form views on policy and strategy (and football). And whatever it is we talk about, or whoever we talk about, our chats are always fun. I like his turn of phrase and empathetic style, whether that is over lunch, coffee, over the microphone on his radio programme on CityTalk FM in Liverpool, or at an event that sadly doesn’t happen any more Everton v Blackburn Rovers games.

Develop your workforce Recruit our talent Access our expertise At UCLan, we work with businesses to create innovative approaches that produce real-world results.

Contact us: Tel: 01772 895500 Email: business@uclan.ac.uk www.uclan.ac.uk/business

VirginAd86.5x130.indd 1

17/12/2013 14:15

COTTON COURT business centre

More than just conference space...

Conferencing | Meeting Rooms | Hot Desks Office Space | Virtual Office | Digital Hub

Liverpool FC today launched, ‘The Dream’, a oncein-a-lifetime getaway experience that puts fans at the very heart of the Club.

Taking place over five nights and six days, participants will have the chance to get up-close and personal to the Club that they love.

Culminating in a real-time football match played on Anfield’s hallowed turf, with each team managed by an LFC legend, participants will experience what it really takes to be an LFC star.

EXPERIENCE WHAT IT TAKES TO BE A LIVERPOOL FC GREAT For more details on each package, visit www.liverpoolfc.com/anfieldexperience F O R MO R E IN FORMATION CONTAC T: Liverpool FC PR Office Tel: +44 151 432 5686, Email: pr@liverpoolfc.com

SPONSOR FEATURE

‘THE DREAM’ ITINERARY Day one: After arriving at Liverpool’s 4-star Richmond Hotel, participants will enjoy a welcome dinner with LFC legend Jan Molby.

Day two: Light training session with Liverpool FC FA qualified coaching staff and special guest. In the afternoon, watch the Liverpool FC v Newcastle City FC game in style, with exclusive post-match hospitality with a host of LFC legends and iconic figures from the Club’s illustrious past.

Day three: Learn to play ‘The Liverpool Way’ through a series of training sessions at the Liverpool FC Academy with LFC coaching staff.

In the evening, receive a personal invitation to the Liverpool FC Former Players End of Season Dinner at the Hilton in Liverpool City Centre.

Day four: Special training master classes with hand-picked legends. Sessions include ‘Defensive Duties’ with Phil Thompson, ‘How to be a Midfield Maestro’ with Jan Molby and ‘Finishing School’ with John Aldridge / Ian Rush.

In the evening, an invitation to an official Liverpool FC event with master class legends.

Day five: Experience pre-match preparation as an LFC player. The final teams are decided and the manager (legend) and his assistant (Liverpool FC coach) will work on preparation for the final game.

In the evening, enjoy dinner with European Cup winner Didi Hamman.

Day six: Travel in style on the official First Team coach to Anfield, ahead of running down the famous tunnel and playing on the hallowed turf.

Awards will be given out at the departing dinner, which will be attended by all of the LFC legends who have managed the teams.

Not only will participants of The Dream experience all of the above, they will also get the opportunity to have an exclusive tour of the Reds world class training complex, Melwood; receive a personalised DVD, photo collection and autograph book that captures every amazing moment; as well as receive a personalised official kit and training kit to cherish forever.

‘The Dream’ is the ideal corporate experience and team building activity, or a once-in-a-lifetime gift for an LFC fan. For more information, visit www.liverpoolfc.com/thedream Liverpool FC also offers three other great experience packages, including ‘Play on the Pitch’, ‘The Ultimate Anfield Experience’ as well as ‘The Anfield Experience’.

women in business awards 2014 Some of Merseyside’s leading female entrepreneurs, business owners and decision makers were recognised at the second annual Liverpool Women in Business Awards, hosted by Downtown in association with the Women’s Organisation.

Baa Bar founder Elaine Clarke was honoured with the Decade of Excellence Award, while the Chief Executive’s Award was given to Ms Barrett-Baxendale in recognition of the continued successful work of Everton in the Community.

Helen Broughton, who led Morecrofts Solicitors through its 200th anniversary celebrations in 2013, was named Female business Leader and Francesca Kearns scooped Entrepreneur of the Year for her Miss Francesca Couture business.

These important awards seek to reward the achievements of women who have made a significant contribution to the city region’s economic growth.

Other winners at the ceremony, held at Liverpool’s Hilton hotel, included designer Kelly Marie Stewart, Lisa Pearson of Hampson Hughes Solicitors, DLA Piper’s Sarah Bell and Claire Jackson of Wilson Henry. Sefton Park Palm House, Haven Care Ltd and Family Go Live also received awards.

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women in business awards 2014

Family Go Live

Young Entrepreneur of the Year Kelly Marie Stewart – Kelly Marie Design

Social Enterprise of the Year Sefton Park Palm House

Best marketer

Lisa Pearson – Hampson Hughes

Legal advisor of the Year Sarah Bell – DLA Piper

Financial advisor of the Year Claire Jackson – Wilson Henry

Female Leader

Helen Broughton – Morecrofts Solicitors

Entrepreneur of the Year Francesca Kearns – Miss Francesca Couture

A Decade of Excellence award Elaine Clarke – Baa Bar

Business of the Year Haven Care Ltd

Chief executive's award

Denise Barrett-Baxendale – Everton in the Community

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W W W. D Q O N L I N E . C O . U K

Best Start up

Combine all the action of matchday with award-winning hospitality for the optimum Everton experience.

SPONSOR FEATURE

2014/15 HOSPITALITY MeMberSHIP On sale from ÂŁ999+VAT Early bird discount price available until 3rd May 2014 Monthly payment options available.*

*Terms and conditions apply. For full Terms and Conditions please visit evertonfc.com/hospitality/termsandconditions

0151 530 5300 hospitality@evertonfc.com evertonfc.com/optimum @EvertonOptimum

#COMBA14

THE

CITY

OF

Manchester 2014 BUSINESS

AWARDS

The City of Manchester Business Awards has become one of the most iconic celebrations for Manchester’s business community. This year we returned to our spiritual home of Manchester Cathedral, arguably the venue with the biggest WOW factor in the city.

Over 300 of Manchester’s finest congregated to applaud the successful businesses from a broad range of categories. UKFast took Business of the Year, Freeth Cartwright, Best Legal Firm, Urban Bubble got Best Property Business, The Victorian Chophouse Company were given the Chairman’s award and Melbourne Server Hosting, the CEO’s award.

Springbank turned the Cathedral from magnificent to magical with their creative floral designs. Pickled Walnut fed the masses with a contemporary twist on a beautiful menu and Stage and Event Solutions with Kick PA wowed us with their theatrical lighting.

To end the night, the Showhawk Dou, two classically trained guitarists, had everyone on their feet dancing to Ibiza anthems and singing Bohemian Rhapsody! That’s how to party!

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the city of manchester business awards 2014

W W W. D Q O N L I N E . C O . U K

BEST START UP TUNAFISH MEDIA

BEST PR & MARKETING AGENCY OF THE YEAR WEBER SHANDWICK

BEST DIGITAL & CREATIVE BUSINESS OF THE YEAR THE E WORD

BEST LEGAL FIRM OF THE YEAR FREETH CARTWRIGHT

BEST RECRUITMENT COMPANY OF THE YEAR ADAM

BEST BUSINESS BANK/FINANCIAL COMPANY OF THE YEAR NATWEST

BEST ACCOUNTANCY FIRM OF THE YEAR BEEVER & STRUTHERS

BEST PROPERTY BUSINESS OF THE YEAR URBANBUBBLE

BEST HOSPITALITY VENUE OF THE YEAR RESTAURANT BAR & GRILL

BEST HOTEL OF THE YEAR THE LOWRY HOTEL

BEST SOCIAL MEDIA PRESENCE ONLINE VENTURES

BUSINESS OF THE YEAR UKFAST

CHAIRMAN'S AWARD THE VICTORIAN CHOP HOUSE COMPANY

CHIEF EXECUTIVE AWARD MELBOURNE SERVER HOSTING

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dq

cool list

epic events Check out the upcoming events that Downtown have to offer!

the

mancoolian

women in business awards 2014

awards 2014

CITY OF LIVERPOOL BUSINESS AWARDS 2014

MANCOOLIAN AWARDS 2014

WOMEN IN BUSINESS AWARDS 2014

NORTHERN REVOLUTION II

The biggest summer business party of the year celebrates its tenth anniversary on the evening of Thursday 17th July at the stunning Sefton Park Palm House.

Downtown Manchester in Business will host the ‘Mancoolian’ awards at Manchester’s Imperial War Museum. Prepare yourselves for a truly fantastic night!

The first annual Women in Business awards will be hosted on Thursday 10th July 2014 at the Lowry Hotel. This gala lunch event will reward female entrepreneurs, business owners and decision makers from across the city region.

The Northern Revolution returns once again, the half day conference will bring together leading decision makers, academics and entrepreneurs to Manchester Town Hall. This is one event you cannot miss!

liverpool international tennis tournament June 19th – 22nd Liverpool Cricket Club

Former British No.1 and popular sports personality Greg Rusedski will christen the new home of Liverpool tennis in June, when he will grace the courts at the historic Liverpool Cricket Club for the 2014 Liverpool Hope International Tennis Tournament. As well as reigning Wimbledon champion Marion Bartoli who also joins the star studded line up!

The Liverpool Cricket Club will this year host the tournament, which is the largest tennis exhibition in Europe. The tournament will run from June 18-22 and provides a unique opportunity to watch ATP and WTA players warming up before Wimbledon.

Tickets for the 13th annual Liverpool Hope International Tennis Tournament are now on general sale through Ticketmaster and TicketQuarter.

For hospitality packages please call 07950 260 165 or email admin@northern-vision.co.uk

east z east www.eastzeast.com

@EastZEast

EastZEast

East Z East restaurant is an old time favourite at Downtown in Business. They are arguably the finest in Punjabi Cuisine at prices that won’t damage your pocket. Our very own Roger Jonas coined the phrase “You don’t eat at East z East, you dine!”

East z East deserves its place in this issue’s “cool list”, however, ironically, “hot” is definitely on the menu if you so choose!

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dq cool list

A TASTE OF BRAZILIAN STYLE IN LEEDS & LIVERPOOL ww.fazenda.co.uk

@fazendalpool @fazendaleeds

Fazenda Rodizio Bar and Grill is widely regarded as one of the hottest places to eat among discerning food lovers in both Liverpool and Leeds. Inspired by some of the finest restaurants in Brazil, Fazenda offers up to 15 different cuts of meat, including sirloin and ribeye steak, pork, lamb and chicken – all prepared by gaucho chefs over a traditional Brazilian grill.

The dining experience at Fazenda is centred around rodizio-style continuous table side service, where the green chip signals the gaucho chefs to bring sizzling meats to the table and the red side to indicates a stopping point.

As well as an impressive meat feast, the Fazenda experience includes a buffet of mouth-watering salads, freshly cut vegetables and traditional side dishes.

W W W. D Q O N L I N E . C O . U K

Featuring an impressive wine list, which includes a selection of the finest wines from South America, as well as some fantastic European wines, Fazenda is the perfect place for wine lovers to sit back and enjoy wines from around the world.

Fazenda’s sleek interiors have subtle undertones of the restaurant’s South American origins with cow-hide, glowing orbs and saddles all featuring in the design.

Whether you’re looking for a restaurant to impress clients or a cool place to have a few drinks after work, Fazenda is definitely a good bet. The excellent food, combined with a great atmosphere and an impressive wine and cocktails list, makes for an enjoyable experience every time.

downtown’s new look www.downtowninbusiness.com Downtown is growing up; and to celebrate our 10th Anniversary, we’ve teamed up with Lancashire-based Fat Media and Liverpool-based Apposing to bring you a brand new website, new look email and a mobile app!

The website by Fat Media has undergone a complete transformation. We’ve made it easier to navigate, added some brilliant new features and it looks damn sexy too! Our new email campaign, also by Fat Media, is clean, fresh and will be hitting your inbox soon!

The app by Apposing is available for download on iPhone, and Android. This version brings you real time news fresh from the Downtown press, and full access to up and coming events, allowing you to book on to all Downtown events direct from the app itself. Keep your eye out for news of Version 2 (available soon), which will bring you even more exciting features!

Visit www.downtowninbusiness.com today and let us know what you think of our brand new look! Don’t forget to download the app too, for you iPhone and Android!

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ABode Manchester T: 0161 247 7744 E: reservationsmanchester@abodehotels.co.uk W: www.abodehotels.co.uk ACC Liverpool T: 0151 703 7268 E: kate.nolan@accliverpool.com W: www.accliverpool.com Alma De Cuba T: 0151 702 7394 E: info@alma-de-cuba.com W: www.alma-de-cuba.com Angelo’s T: 01772 257 133 E: info@angelospreston.com W: www.angelospreston.com

Blackhouse Grill Leeds T: 0113 246 0669 E: www.blackhouse.uk.com Bierkeller T: 0845 533 3000 El: jademorris@burningnightgroup.com W: www.liverpool.thebierkeller.com Chaophraya Manchester T: 0161 832 8342 E: manchester@chaophraya.co.uk W: www.chaophraya.co.uk Chaophraya Liverpool T: 01517076323 E: Rachael.clarke@chaophraya.co.uk Chaophraya Leeds T: 0113 244 9339 E: leeds@chaophraya.co.uk W: www.chaophraya.co.uk City Wine Bar & Kitchen T: 0151 294 3344 W: www.citywinebar.net Crowne Plaza Liverpool T: 0151 243 8000 W: www.cpliverpool.com EastZEast Ibis Hotel T: 0161 244 5353 E: info@eastzeast.com W: www.eastzeast.com EastZEast Liverpool T: 0151 707 9377 E: info@eastzeast.com W: www.eastzeast.com EastZEast Preston T: 01772 200084 E: info@eastzeast.com W: www.eastzeast.com EastZEast Riverside T: 0161 834 3500 E: info@eastzeast.com W: www.eastzeast.com Everyman Playhouse T: 0151 706 9115 E: development@everymanplayhouse.com W: www.everymanplayhouse.com

Manchester House T: 0161 835 2557 W: www.manchesterhouse.uk.com

Glovers Bar T: 01772 561410 W: www.gloversbar.com

Malmaison Liverpool T: 0151 229 5000 E: ssimons@malmaison.com W: www.malmaison-liverpool.com

Grill on the Alley T: 0161 833 3465 W: www.blackhouse.uk.com Gusto T: 0151 708 6969 W: www.gustorestaurants.uk.com Hard Days Night Hotel T: 0151 236 1964 E: enquiries@harddaysnighthotel.com W: www.harddaysnighthotel.com Hilton Liverpool T: 0151 708 4200 E: lauren.leonard@hilton.com W: www.hilton.co.uk/liverpool

Neighbourhood T: 0161 8326334.

W: www.neighbourhoodrestaurant.co.uk Novotel Liverpool T: 0151 702 5100 E: h6495-sl@accor.com W: www.novotel.com Palm Sugar Lounge T: 01517076654 E: Rachael.clarke@chaophraya.co.uk Piccolinos T: 0161 835 9860 E:piccolino.manchester@piccolinorestaurants.co.uk W: www.piccolinorestaurants.co.uk

Holiday Inn Preston T: 01772 567 000 E: enquiries@hipreston.com W: www.hipreston.com

Radisson BLU Leeds T: 0113 236 6000 E: natalie.boyne@radissonblu.com

Il Forno T: 0151 709 4002 E: info@ilforno.co.uk W: www.ilforno.co.uk

Radisson BLU Liverpool T: 0151 966 1500 E: info.liverpool@radissonblu.com W: www.radissonblu.co.uk/hotel-liverpool

Kuckoo T: 01772 825080 E: Bookings@kuckoorocks.com W: www.kuckoorocks.com

Restaurant Bar & Grill Leeds T: 0113 244 9625 E: rbg.leeds@therestaurantbarandgrill.co.uk W: www.individualrestaurants.com

La Tasca Leeds T: 0113 244 2205 E: emma.cottam@latasca.co.uk

Restaurant Bar & Grill Liverpool T: 0151 236 6703 E: rbg.liverpool@therestaurantbarandgrill.co.uk W: www.therestaurantbarandgrill.co.uk

La Vina Liverpool T: 0151 255 1401 E: donna.davies@fiesta-nights.co.uk La Vina Manchester T: 0161 835 3144 E: emma.cottam@latasca.co.uk Legacy International Hotel T: 0844 411 9028 E: res-prestoninternational@legacy-hotels.co.uk W: www.legacy-hotels.co.uk/legacy-preston Liverpool Empire Theatre T: 0151 708 3200 E: JayneLloyd@theambassadors.com W: www.liverpoolempire.org.uk Sapporo Teppanyaki T: 0161 831 9888 E: Manchester@sapporo.co.uk W: www.sapporo.co.uk Signature Living T: 0151 236 0166 E: info@signatureliving.co.uk W: www.signatureliving.co.uk Stratos T: 01772 888880 E: stratos@sanmarcogroup.co.uk W: www.sanmarcogroup.co.uk

W W W. D Q O N L I N E . C O . U K

Atlantic Tower, Thistle Hotel T: 0871 376 9025 E: Scott.Montgomery@thistle.co.uk W: www.thistle.com

Fazenda Liverpool T: 0151 227 2733 W: www.fazenda.co.uk/liverpool/

Restaurant Bar & Grill Manchester T: 0161 8320082 E: Cherryl.Pinnington@ircplc.co.uk W: www.therestaurantbarandgrill.co.uk Royal Exchange Theatre T: 0161 833 9833 E: box.office@royalexchange.co.uk W: www.royalexchangetheatre.org.uk The Grill on New York Street T: 0161 228 1444 W: www.blackhouse.uk.com The Living Room Leeds T: 0113 3800 930 E: leedspa@thelivingroom.co.uk The Richmond T: 0151 702 5820 E: info@therichmondliverpool.com W: www.therichmondliverpool.com Thistle Hotel T: 0871 376 9025 W: www.thistle.com Tickled Trout Hotel T: 0844 879 9053 A: Preston New Road - PR5 OUJ Signature Hotel Tel: 0151 236 0166 E-mail: info@signatureliving.co.uk Web: www.signatureliving.co.uk

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