A DPS VictoriaPUBLICATION AGED CARE GUIDE DPSQUALITY Est. 1999 AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare Home Care | Residential Care | Retirement Living 22 ND EDITION
When you join an Arcare community, you’ll experience our unique Relationship-First Approach, that is centred around the needs of the resident, and is driven by valuable inputs from the resident, their family and a dedicated group of carers. This commitment to continuity of care fosters great communication, friendships and trust.
Circle of trust
Book a tour • Call 1300 ARCARE or visit arcare.com.au 1
Margot White – Managing Editor
Servicingthecommunitywithcare • Community based support services provided throughout metropolitan Melbourne. • Maintaining independence and quality of life. • Services including personal care, home care, respite, overnight care, 24 hour care and home and garden maintenance. • Services available 24 hours per day, 7 days per week. • Now offering Level 1-4 Home Care Packages. Omni-Care Pty Ltd Ground Flr, 110 Chifley Dr Preston, Victoria 3072 Ph: 03 9484 8102 Fax: 03 9484 www.omni-care.com.auinfo@omni-care.com.au8134
An extensive list of retirement living operators and private providers of homes and services are also included.
Welcome to the 22nd edition of the Aged Care Guide Victoria. For more than 20 years, the Aged Care Guide, previously known as the DPS Guide to Aged Care, has provided seniors and their families with essential information about aged care in Australia.
To help you understand the aged care process even better we have created easy to follow flow charts which visualise your options and the steps to take for home care and residential aged care.
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We are also promoting transparency in the sector and opening up dialogue between consumers and providers through Ratings and Reviews on AgedCareGuide.com.au, which gives you the opportunity to share positive or negative stories about your aged care experience with a service and for providers to respond to this feedback and address any potential concerns.
We would like to wish you all the best as you embark on your journey in locating the home or services to suit your needs. When engaging a service, please advise the aged care home, retirement village, community care provider, or product and service provider that you found their details in the Aged Care Guide. We welcome any suggestions on information we can provide in the next edition of the Aged Care Guide or on AgedCareGuide.com.au to further assist in your journey. Simply email margot.white@dps.com.au I look forward to hearing from you.
Current bed vacancies, as well as home care availability and retirement units for sale or lease, are also listed on the website.
Alternatively you may wish to use our Compare & Connect tool to help you find and compare aged care providers that best meet your needs and search criteria in your preferred area to help with the decision making process.
The directory section at the back provides a comprehensive list of all Australian Government subsidised residential accommodation and approved home care package providers.
You can use the printed Aged Care Guide in conjunction with our website – AgedCareGuide.com.au – which provides greater detail on the services offered by individual aged care homes, home care providers, retirement villages, as well as professional services and products.
Simply type in the associated ‘DPS Web ID’ number from this book in the space provided on the website to link directly to a chosen home, service or product.
Our print and online publications are an essential tool to help you understand and access aged care services – from home and community care through to residential care accommodation and retirement living options.
The articles in the front half of the book give detailed descriptions of the various aged care services available and discuss any financial and legal issues you need to be aware of, as well who can assist with expert advice around advocacy and placement.
From Managingthe Editor
3VICTORIA 2022/23 AgedCareGuide.com.au Contents * Some advertisers choose a profile format to promote their organisation/aged care facility. These are paid advertisements. From the Managing Editor 2 COTA message 4 How to use the Aged Care Guide 5 Useful phone numbers and websites 6 Aged care explained 7 My Aged Care 10 Regional Assessment Service (RAS) 12 Aged Care Assessment Service (ACAS) 13 Home care flow chart 16 Support at home 17 – Commonwealth Home Support Programme 18 – Home Care Packages 20 – Private home care 31 – Respite at home 33 – Self–managing your Home Care Package 35 – Transition Care 36 – Veterans’ support 37 – Flexible restorative care 38 – Centre Based Care 39 – Day Therapy Centres 40 Transport services 41 Nutrition 43 Continence 44 Community Visitors Scheme 46 Assistive technology 47 Aged care flow chart 52 Aged care homes 53 – Cost for residential care 58 – Payment options: RAD and DAP 62 – Applying to aged care homes 65 – Waiting for residential care 65 – Deciding on a home 67 – Moving into a home 71 – Daily living in a nursing home 75 – Resident Agreement 79 – Extra services 83 – Residential respite 84 Aged care checklist 87 Frequently asked questions 91 Special needs groups 96 Cultural services 98 Supported Residential Services 103 Supported living 105 Retirement living 107 Placement consultants 119 Financial advice 124 Selling and moving 133 Estate planning 135 Advocacy 136 Dementia Support 139 End of life care 142 Carer support 143 Profiles* 145 Directory Lists & Reference Indexes - Directory contents page 149 This section includes all the lists and reference tables to make finding a home or service so much easier: Suburb & Town, Council Districts referencing, ACAS regions, maps. Lists of Aged Care Homes, Retirement Accommodation, Home Care Packages, In Home Care Services, Centre Based Care, Day Therapy Centres, Products & Services.
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Amidst all this change an independent, unbiased resource such as this Aged Care Guide, together with the online directory AgedCareGuide.com.au, assists you to make the best aged care choices for your specific circumstances and can help you take greater control of your care.
constitute financial, legal or other professional advice. Readers should
their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark. DPS Publishing Pty Ltd ● 1300 186 688 ● 145 South Tce, Adelaide SA 5000 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730 Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 1300 186 688 in Australia
messageCOTA
In residential care there will be more staff spending more time with residents, better food where that’s not the case now, stronger clinical care standards, a new funding formula, and prices set by an independent authority. All providers will experience much greater transparency and exposure about services, fees, staffing quality measures and consumer experience.
Aged Care Guide Victoria 2022/23 22nd Edition Printed July 2022 RRP $66, inc GST Managing Editor Margot margot.white@dps.com.auWhite Chief Executive Officer Michelle Beech
There will be at least 80,000 new home care packages by mid-2023, bringing the total number to 276,000 and the current home care waiting list will be gone. A new home care program will be developed by 2023 that will design individual packages for each person.
publication
COTA message
The Royal Commission was called in October 2018 and the Commission presented its Final Report on 26 February 2021, with the former Government responding in the Federal Budget on 11 May 2021. In the 2021/22 Budget, the former Government committed almost $18 billion extra over the next four years to increase the supply and funding of both home care and residential care.
their
Ian Yates AM – Chief Executive Council on the Ageing (COTA) Australia
their needs and
The material contained in this has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries no warranty as to accuracy can be given. information in this is general in nature and does not consider whether the information is appropriate to seek within may have been altered from
and
professional advice tailored to their personal circumstances. Images
The
publication
this publication
The aged care reform process has been underway for a while, starting with the Labor Government’s 2012 ‘Living Longer Living Better’ package which heavily ramped up home care packages and introduced ‘consumer directed care’. This was followed by the Coalition Government’s 2018 Federal Budget package ‘More Choices for a Longer Life’, which COTA Australia partnered in developing.
publication
COTA Australia’s partnership with DPS is also focused on improving consumer information and choice about services and providing opportunities for direct consumer feedback and comment on services. By creating a platform on which you can choose between providers, and by giving you the opportunity to leave a review of any service or village, DPS is helping strengthen consumer information and choice. This has always been a goal for DPS since its inception.”
“COTA Australia is the peak national advocacy body for older Australians across all areas of Government policy. In aged care we have been at the leading edge of reform pressure for over a decade. We are the leading advocate for much greater consumer choice and control in aged care. We had a major input to the Royal Commission into Aged Care Quality and Safety and to the Federal Government’s response to the Commission’s Final Report.
factual
Another COTA initiative is a program of 500 Community Care Finders around Australia to help people navigate aged care and be connected to services. There will also be a doubling of the number of consumer advocates.
GuideCareAgedtheusetoHow
How to use the Aged Care Guide
The Aged Care Guide also includes a comprehensive directory of residential aged care homes (see pages 155 195); Supported Residential Services and supported living options (see pages 197–198); retirement accommodation (see pages 199 –202); home care packages (see pages 203 –215); and facilities or services specific to your cultural background (see pages 215 224).
There are a number of ways you can use the Aged Care Guide in order to find aged care homes, retirement accommodation, home care packages, products or services.
for
You will find some retirement accommodation listed within the residential directory where they are co located on the same geographical site as the aged care home.
The index on page 232 can help you to find the main information topics in the book and can direct you to the different directory tables for aged care homes, retirement villages, in home care options or product/services in the back of the Guide.
Each Council District (also known as a Local Government Area or LGA) on the referenced page includes a list of suburbs with homes or villages in each suburb listed in alphabetical order.
Cultural search: If you are of non-English speaking background, or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on pages 215 224.
services available near you. DPS VictoriaPUBLICATION AGED CARE GUIDE DPSQU Y AgedCareGuide.com.au TalkingAgedCare.com.au Home Care Residential Care Retirement Living 22 EDITION AgedCareGuide.com.au Aged Care Home Bayswater Russian Tabulam Templer Homes for the Aged Serbian Calvary Vonlea Manor Norlane Serbian Basil's Homes for the Aged Fawkner Singaporean Bethel Aged Care Mill Park 8467 2222 18829 Slavic Kalyna Care Delahey 9116 4100 16552 South African Arcare Carnegie Carnegie 1300 272 273 18635 South African Arcare Malvern East Malvern East 1300 272 273 20296 South African Bupa Templestowe Templestowe 1800 718 348 20561 Spanish Calvary Vonlea Manor Arcare Keysborough Keysborough Basil's Homes for the Aged Aged Care SunnyhurstHomeGdns Disability Care Brighton Swiss Tabulam & Templer Homes for the Aged Tamil Bethel Aged Care Mill Park Turkish Ottoman Village Aged Care Broadmeadows Ukrainian Kalyna Care Delahey 9116 4100 16552 Ukrainian Tabulam & Templer Homes for the Aged Bayswater 8720 1333 16361 Vietnamese Calvary Springvale Springvale 9546 6133 16404 Vietnamese Mekong Cairnlea Vietnamese Aged Care Cairnlea 7378 8188 20883 Vietnamese Luck Chinese Nursing Home Donvale 9844 6000 15967 Wstn European Ringwood East Wstn European Wstn European The Alexander Aged Care Centre Clayton Home MannaCareCaringCommunity Care MiCare Home Care Packages Southern RusCare Community Care Arabic VASS Aged Care Disability Support Services Asian Active Community Group FCCVI Home & Community Care MannaCare Community Care MiCare Home Care Packages Southern TSC Home Community Care Assyrian VASS Aged Care Disability Support Services Alfred Home Care Packages ATSI annecto Home Support Loddon Mallee Region Culturally Appropriate Home Care Packages The following table guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted cultural group nor the only packages that off quality services to these cultural groups. All Home Care Packages are tailored to care for all indicated to DPS that they have specifi training, expertise, funding or heightened understanding the special needs the cultural group. Aged Care Guide MORNINGTONWHITTLESEANILLUMBIKPENINSULA PORTPHILLIP STONNINGTON Victoria Metropolitan Area MORNINGTONWHITTLESEANILLUMBIKPENINSULA PORTPHILLIP STONNINGTON Victoria Metropolitan Area BAYSIDEPORTPHILLIPSTONNINGTONMORELAND Eastern SouthernNorthern Western Metropolitan Melbourne map This map provides you with geographical reference to the LGA regions in the wider Metropolitan area of Melbourne. Aged Care Guide Index Aboriginal and Torres Strait Islander (ATSI) AdvocacyAgedCare Assessment Service (ACAS) Regions 148 Aged care checklist Aged care explained Aged care home services 53 Charter DirectoryComplaintsRightslistings 156-195 Extra services listings How much will pay RAD DAP 62 Applying home Assistive technology options 47 Aids and Equipment Program Counselling services Support CommonwealthgroupsHome Support Programme (CHSP) Am Communityeligible?Visitors Scheme Daily care fees 59 COTA message Cluster facilities 100 Directory DailyInterpreterlistingslivingnursing home Day Therapy Centres Directory listings Dementia support 139 Changed behaviours Aged care home listings 156-195 Centre Based Care listings Extra services listings 195-196 Home Care Packages listings Products Services listings 228-229 Retirement accommodation listings End life 142 Family and friends Enduring Power Attorney (EPOA) 135 EstateExpertplanninghelp 125 Financial counselling Frequently asked questions Directory listings 203-215 PriorityPackageEligibilitysupplements Services provided Types packages LGBTIQMoving into home What Nutritionbring 43 Case management Private home care 31 RAD and DAP explained RegainingReferralsindependenceCostEligibilityResidentialrespiteDepositorentrycontribution 108 Directory listings Fees and charges Vacating 111 Rural Regional clients Supported living Supported Residential Services UsefulTransportphone numbers and websites Veterans' support Ed Maria Call 1300 186 688 or email sales@dps.com.au YOUR DPS SALES TEAM www.AgedCareGuide.com.au www.DisabilitySupportGuide.com.au
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Searching for other services . . .
If you are looking for In Home Care Services, Day Therapy Centres, Centre Based Care, or other Products and Services, you can find this in grid form in the directory section (pages 224 –229).
Visit AgedCareGuide.com.au a complete list of
How do I find what I’m looking for?
Locality search: If you know the Council District, suburb or town, then use the cross reference index on pages 152 154. Each of these lists are in alphabetical order and you can then refer to the page referenced.
The articles up to page 144 will help you become better informed about aged care, community care and retirement living.
The information featured in this 22nd edition of the Aged Care Guide Victoria will inform you on a number of considerations when choosing accommodation and care options.
6 VICTORIA 2022/23Aged Care Guide websitesandnumbersphoneUseful Useful phone numbers and websites Advocacy CarerHelp carerhelp.com.au Carers Australia 02 6122 9900 carersaustralia.com.au Carers Victoria 1800 514 845 carersvictoria.org.au COTA Information Service 1300 135 090 cotavic.org.au COTA Victoria 03 9655 2100 cotavic.org.au Elder Rights Advocacy 1800 700 600 era.asn.au National Seniors 1300 765 050 nationalseniors.com.au Older Person's Advocacy Network (OPAN) 1800 700 600 opan.org.au Seniors Rights Victoria 1300 368 821 seniorsrights.org.au Cultural Centre for Cultural Diversity in Ageing (PICAC) 03 8823 7979 culturaldiversity.com.au Ethnic Communities Council of Victoria 03 9354 9555 eccv.org.au Federation of Ethnic Communities' Council of Australia 02 6282 5755 fecca.org.au Translating and Interpreting Service 13 14 50 tisnational.gov.au Government Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Department of Veterans' Affairs 1800 838 372 dva.gov.au My Aged Care 1800 200 422 myagedcare.gov.au Services Australia - Aged Care Line 1800 227 475 servicesaustralia.gov.au/ageing Services Australia - Carers & Disability 13 27 17 servicesaustralia.gov.au/carers Services Australia - Medicare 13 20 11 servicesaustralia.gov.au/medicare Services Australia - Older Australians 13 23 00 servicesaustralia.gov.au/ageing Health Dementia Australia 1800 100 500 dementia.org.au Dementia Behaviour Management Advisory Services (DBMAS) 1800 699 799 dementia.com.au Dementia Support Australia (DSA) 1800 699 799 dementia.com.au National Continence Helpline 1800 330 066 continence.org.au National Dementia Helpline 1800 100 500 dementia.org.au Seniors Health Card 13 23 00 commonwealth-seniors-health-cardservicesaustralia.gov.au/ Legal Consumer Affairs Victoria 1300 558 181 consumer.vic.gov.au Office of the Public Advocate 1300 309 337 publicadvocate.vic.gov.au State Trustees VIC 1300 138 672 statetrustees.com.au Victoria Legal Aid 1300 792 387 legalaid.vic.gov.au Victorian Civil and Administrative Tribunal 1300 018 228 vcat.vic.gov.au Other Carer Gateway 1800 422 737 carergateway.gov.au Communication and Assistive Technology (ComTEC) (ILU Victoria) 03 9633 6945 communication-and-assistive-technology/comtecyooralla.com.au/services/ National Relay Service 1800 555 660 infrastructure.gov.au Open Arms - Veterans & Families Counselling 1800 011 046 openarms.gov.au Relationships Australia 1300 364 277 relationships.org.au Residents of Retirement Villages Victoria 03 9015 8402 rrvv.org.au Seniors Card (VIC) 1300 797 210 seniorsonline.vic.gov.au SWEP (Statewide Equipment Program) 1300 747 937 swep.bhs.org.au Volunteering Victoria 03 9052 4524 volunteeringvictoria.org.au
Below you will find a brief description of what care options might be available to you, which will direct you to the different sections of the Aged Care Guide for more detail.
Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance, and home maintenance.
Produce • Services Include Dietitian, Physiotherapy, Podiatry, Speech Pathology, Dental, Hearing & more • Newly completed accommodation available now
Carewest Group has developed Allanvale Private Nursing Home into a leading family focused home. With highly skilled and professional staff, families will have peace-of-mind while residents retain their independence, freedom and choice.
Comfortably at home where the staff are committed to you Nurse On-site 24/7 Government Funding In house Activities prepared in-house using Quality
Basic assistance is offered through the CHSP. See page 18 for information about how the CHSP may be able to assist you.
• Registered
Aged care explained
If you want to stay in your own home but need assistance to continue living independently, there are numerous services available, both Government and privately funded, to help you manage better at home.
Program • Nutritionally Balanced Meals,
What is aged care?
Support at home
Aged care is a term most easily understood as being nursing homes and home care.
Fresh
Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what options are available to you.
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explainedcareAged
You can choose to pay for help at home yourself or you can get support through Government funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCPs) program.
Call: (03) 9119 5900 38 Ascot Street Sth, Altona Meadows email: info@carewestgroup.com.au visit: www.carewestgroup.com.au
•
It may also refer to community services, specific health care services delivered in a day centre setting, assisted living options as well as products and equipment available to assist older people.
• Outings, Social Events &
There are also a number of non Government funded residential aged care homes, often referred to as Supported Residential Services (SRS) or supported and assisted living complexes. See pages 103 and 105 for more information.
Daily care is generally not included but some providers may offer support services at an additional charge or this can be accessed separately through Government funded home support options.
Other names for residential aged care include aged care home, nursing home and aged care facility.
If your needs exceed the level of support offered though this program, then a Home Care Package can offer higher intensity support to help you stay at home.
Respite care is provided by residential aged care homes and community care services in your own home, provided under the Commonwealth Home Support Programme (CHSP).
Retirement villages are not to be confused with nursing homes. They are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting.
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A comprehensive list of Government funded services is included in this Aged Care Guide as well as a wide range of private services.
See page 107 for advice on retirement accommodation.
See page 53 for information about residential aged care, how to access it and what you may need to pay.
Respite care Respite care offers the opportunity for both you and your carer to take a break for a few hours, a day, a night or a few weeks.
Entry into a Government funded residential aged care home requires an assessment by an Aged Care Assessment Service (ACAS).
explainedcareAged
These are all subsidised by the Australian Government.
There is a comprehensive list of Government funded aged care homes included in this Aged Care Guide, as well as private providers.
To find out more about Home Care Packages, go to page 20.
Residential aged care If you are no longer able to remain living independently at home, moving into residential aged care can ensure quality of life and comfort.
See page 33 for more information about home and community respite care or page 84 for respite in a residential aged care facility.
Retirement living
Generally, the land is owned by an operator and residents enter into a lease type arrangement so they can live there for as long as they wish.
Caring is at the heart of everything we do Proudly a not-for-profit, non-denominational charitable organisation Services and facilities available across metropolitan Melbourne and regional Victoria: • Aged Care Homes • Medical Clinic • Home Care and Home Care Packages • Respite Care • Disability Care and Support • Affordable Housing • Retirement Living • Opportunity Shops Freecall 1800 163 292 • mecwacare.org.auCALLUSTOFINDOUTMORE85734888
The service provider of your choice will need this referral code to access your information and manage the referral. They’ll be also able to access the funding allocated to you.
If you have been found eligible for a Home Care Package there may be a wait time before a suitable package becomes available.
Visit myagedcare.gov.au or call 1800 200 422 for more information.
Referral code
The referral code is a five digit number linked to the type of service you are eligible to access. If you need the support of multiple services, you will need multiple referral codes, one for each service.
CareAgedMy
Once you’ve been assessed and found eligible for services, whether they’re for a Home Care Package, Transition Care or to access a nursing home, you should be given a referral code.
A provider won’t be able to start charging you fees until they begin delivering services to you or you have accepted a place in an aged care home.
In the meantime, you may be allocated an interim package at a lower level or choose to self-fund your supports.
My Aged Care then assigns you with an Aged Care user ID and keeps a central client record which includes your assessed needs and the Government funded care services being provided.
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My Aged Care
My Aged Care is a Government operated website and contact centre for people who would like Government support to access in home support, community or residential care.
If you are not given a referral code make sure you ask for one so you can discuss your needs with your preferred service provider.
You will receive a letter from My Aged Care to advise you when you have been allocated an available package.
To assist you in your search, an independent information source like the Aged Care Guide publications and the linked AgedCareGuide.com.au website can help. These resources give a comprehensive overview of all care options and care providers available.
To receive assistance, you, a family member, carer or client representative can register your details with My Aged Care and you will need to be assessed to access any Government subsidised services.
The service can help you find information about subsidised aged care options including the different types of Government funded services available, eligibility for those services, and the associated costs.
CELEBRATING YOU Home Care | Residential Aged Care | Retirement Living Call today 1800 778 767 Eltham | Hawthorn | Kew | Werribee 11
RAS plans and coordinates exit and transfer to other appropriate service systems including Home Care Packages and/or residential care if required.
RAS allows assessments to be conducted independently from service provision and ensures assessors consider the full range of options when responding to you and your carers’ needs and goals.
The RAS helps to identify you and your carers’ needs for support and your goals for greater independence and wellbeing. It provides in home, face to face assessments of new and existing clients/carers.
Find out more about CHSP on page 18 or call My Aged Care on 1800 200 422 to request a RAS assessment.
After an assessment has been completed you should be given a referral code/s which you need to access services. Alternatively, RAS can make a referral to a CHSP provider following a discussion about the availability of appropriate services and a discussion with you about your preferences.
12 VICTORIA 2022/23Aged Care Guide (RAS)ServiceAssessmentRegional
Some of these needs may include assistive technology, therapeutic interventions, community care services or other support organisations. They liaise with other service providers, GPs/specialists and community support networks, and communication is made to make sure desired outcomes are achieved.
Referrals The RAS team ensures your diverse needs are addressed through appropriate assessment, or can identify the need for other relevant assessments.
How the assessment works An assessor from your local RAS will visit you for the assessment. They will ask you questions about your personal situation, health, and if you’re already receiving some support. The RAS assessment is a free service. You might like to have some support, a partner, relative or friend, present during the assessment. An interpreter can also be arranged.
The service also provides care coordination if you have multiple providers or more complex needs.
Regional Assessment Service (RAS)
To access basic Government funded in home support under the Commonwealth Home Support Programme (CHSP) you need to be assessed by a RAS.
What services does RAS provide?
Together with the assessor you will work out a Home Support Plan detailing your needs and goals, and what services are needed to achieve those.
The aim of the RAS is to ensure the services respond to you and your carers’ needs and support you in retaining or regaining skills that enable you to continue living independently in the community.
If you have a complaint or are not satisfied with the assessment or recommendations, you should advise the person in charge of the ACAS. If you cannot reach an agreement, you can appeal the decision.
There is no charge for the assessment as the ACAS is Government funded. Carers, relatives or close friends are encouraged to be involved in the discussion.
If the ACAS considers you eligible for services, you will be given a referral code. The service provider of your choice will need this referral code to access your client record on My Aged Care and manage the referral.
ACAS cannot make recommendations about individual homes or community services, they can provide you with information to assist you to make decisions.
Referral code
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You will be asked a series of questions to work out how much and what sort of help you require with daily and personal activities, to determine the best care option for your situation.
(ACAS)ServiceAssessmentCareAged
With your approval, the ACAS will also contact your local doctor to gain more information on your medical history to assist with the assessment process.
If you are no longer able to manage at home without basic assistance, the ACAS helps you, and your carers, determine what kind of care will best meet your needs.
Aged Care Assessment Service (ACAS)
If you are of non-English speaking background and require an interpreter, please advise the ACAS when making your appointment.
Make sure you ask for the referral code if you haven’t been given one. Not satisfied with the ACAS?
You will be sent a letter by the ACAS explaining how you, or someone acting on your behalf, can appeal. Call My Aged Care on 1800 200 422 if you would like to organise an ACAS assessment.
The ACAS is staffed by doctors, nurses, social workers, occupational therapists and other health professionals. How the assessment works A member of your local ACAS will visit you in your home or in hospital to assess your needs.
The ACAS will discuss the result of its assessment with you and the options that would be most suitable and what is available in your area.
This may be a Home Care Package (see page 20) provided to you in your own home or residential care in an aged care home (see page 53).
If there is no package of the assessed level immediately available, you may be offered a package at a lower level or CHSP services to help you while you Whilewait.an
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AGED CARE GUIDE SHOPPING RESPITE SUPERVISION MAINTENANCEHOMETRANSPORT MEDICATION SHOWER BASEDCENTRECARE Home Care f low chart Find providera ACAS Aged Care Assessment Service CHSP Commonwealth Home Support Programme HCP Home Care Packages RAS Regional Assessment ServiceSelectany provider You may be placed on a waitlist until a packageavailablebecomes At anytime! You can find someone to help you: Placement consultant Aged care advisor Social worker Case knowTheseplannerHospitalmanagerdischargeprofessionalsthesystemreally well and their help can make your search much easier. Other useful people: Financial advisor Health fund Veterans' Affairs Local council subsidisedGovernmentcare self-fundedhomecareOR orfamilyYourcarerYou Case manager, advisor or consultantplacement OR CHSP Entrylevel HCP 1, 2, 3, 4 complexMorecare RASACAS Contact My Aged Care 1800 200 422 WOUNDCAREDRESSING PERSONALHYGIENE DAY CARETHERAPY MEALS TRANSITIONCAREHEALTHALLIED Consult your DPS Guide to Aged Care for a list of choices for any of these options or visit AgedCareGuide.com.au In tomaycasesurgentyoubeableaccesscarebeforeaRASassessment Choose your preferredproviderapproved 16
Depending on your personal situation and the level of assistance you require, you may be entitled to some basic in home support or more intensive support through a Home Care Package.
Private businesses also offer home care services.
Support at home
Or you may need to access respite care to give your carer a short break from the caring role.
To help you live independently in your own home and community for as long as possible, there are many home care products and services available.
To assist with your care needs is a Government priority, so you can continue living in the comfort of your own home where possible.
After a hospital stay, the Transition Care Program might be able to assist in your recovery and to return home.
Consumer Directed Care Consumer Directed Care (CDC) gives you and your carers greater say about the types of care services you receive and the delivery of those services.
This information should assist in choosing the best provider for you, as well as changing providers if you need.
There are a variety of support at home options available that can meet your specific needs.
CDC allows you to determine how much involvement you wish to have when managing your package. It also allows for more transparency around how your package is funded and spent.
All home care services you receive should include ongoing monitoring and reviews from the provider to make sure your package is meeting your needs.
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The Government continues to significantly increase support for home and community based aged care with particular integrated packages available.
homeatSupport
In home support
All Home Care Packages are delivered on a CDC basis and the funding for a package is allocated directly to you instead of to the provider.
Providers are required to work in partnership with you to create a package of services that meets your goals and needs, and gives you the information you require.
Home care products and services range from assistance with daily chores to personal care, providing meals, transport assistance, as well as equipment such as a ramp, walking frame or shower rail to help you live independently in your own home.
Nursing care – a qualified nurse comes to your home and may, for example, dress a wound or provide continence advice
Contact My Aged Care on 1800 200 422 to find out how you can arrange a home support assessment.
Home modification – minor installation of safety aids such as alarms, ramps and support rails in your home
Services provided at home may include:
Home maintenance – minor general repair and care of your house or yard, for example, changing light bulbs or replacing tap washers
18 VICTORIA 2022/23Aged Care Guide ProgrammeSupportHomeCommonwealth
You can access similar services to the CHSP, coordinated and tailored to meet your specific needs (see page 20 for more details).
Personal care – help with bathing, showering, dressing, or toileting
What types of services are provided?
The CHSP combines four Government funded home support programs into one streamlined and simplified program. They are:
What is CHSP?
If you have more complex needs, a Home Care Package may be a better option.
Domestic assistance – household jobs such as cleaning, clothes washing and ironing
Transport – help to get out and about for shopping or appointments
If you want to stay in your own home, but need some help with daily tasks or require entry level care, the CHSP may be able to help.
Home and Community Care (HACC) program; National Respite for Carer Program (NRCP); Day Therapy Centres (DTC) program; and the Assistance with Care and Housing for the Aged (ACHA) program.
The program can also help your carer. If your carer needs to attend to everyday activities, the CHSP can arrange for someone to help you while they are away.
CHSP services provided in the community may include: Social support – social activities in a community-based group setting
Commonwealth Home Support Programme (CHSP)
To determine if the CHSP is the right program for you, you will need to be assessed by a Regional Assessment Service (RAS). See page 12 for more information.
Subsidised by the Australian Government, CHSP is an entry level home help program if you are mostly – but not completely – able to live and cope on your own, and don’t yet need higher levels of support at home.
Am I eligible?
considered to relieve an urgent need for care include nursing, personal care, meals and transport.
Allied health support services – If you have particular health problems, for example with speech or walking, or need help with ongoing problems resulting from an accident or illness, you may be able to access allied health services such as physiotherapy, podiatry, speech therapy, occupational therapy and advice from a dietitian.
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If you’re in a situation where you have an urgent need for home support services and your safety would be at risk if those needs are not immediately met, it may be possible to receive CHSP services before you have been assessed by a RAS. This only happens in exceptional circumstances and is only for a limited time until an assessment can be organised to determine long term care Servicesoptions.generally
It will depend on your personal circumstances whether you’ll be able to receive interim services before an assessment. Call the My Aged Care contact centre on 1800 200 422 to find out more.
Who pays for CHSP services?
Who is CHSP for?
If you are 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person, are still living at home and need help to continue living independently, you or your carer could apply for home help services under the CHSP by contacting the My Aged Care contact centre on 1800 200 422.
ProgrammeSupportHomeCommonwealth
CHSP is subsidised by the Government, however, there generally is still a fee for each service. You are encouraged to contribute towards the cost of your care if you are able to do so. The amount you contribute depends on the type and number of services you require and can differ from one service provider to the next.
Some CHSP services can be provided either at a community centre or in your home, such as: Food services – If you are finding it difficult to prepare meals, services may include providing meals at a community centre, help with shopping for food, preparing and storing food in your home, and delivering meals to your home.
You will need a home support assessment to determine exactly what help you need at home. The assessment will be done by a representative of the Regional Assessment Service (RAS). A local RAS assessor will look at your ability to cope with various activities in your daily living.
Urgent needs
Together you will be able to work out what sort of help and how much you need, and what it might cost. Go to page 12 to read more about RAS assessments.
You can find CHSP funded services starting on page 224 of the directory section or online on AgedCareGuide.com.au.
If you accessed Home And Community Care (HACC), National Respite for Carers Programme (NRCP), Day Therapy Centres (DTC) or Assistance with Care and Housing for the Aged (ACHA) prior to 1 July 2015, you may retain access to these services or equivalent CHSP services until other suitable services become available, or until the service is no longer required.
Some organisations may charge a set fee for their services, while others may ask for a voluntary donation, charge a membership or subscription fee.
Pre-1 July 2015 HACC, NRCP, DTC and ACHA clients
A Home Care Package (HCP) provides services that will help you to remain at home for as long as possible, as well as giving you choice and flexibility in the way that the care and support is provided.
The same type of care and services are provided under each HCP level, however, the amount of funding is different depending on what package is allocated to you.
The ACAS assesses the types of care needs you may require. Someone eligible for Levels 3 and 4 HCPs will be eligible for higher levels of residential care if they were to apply for it.
There are four different levels of packages to support people with varying care needs, ranging from Level 1 support, if you have basic care needs, to Level 4, which can support you if you have high level care needs.
3
The hours of care are increased at each level of care; more hours of care and services are delivered under Home Care Package Level 4 compared to Level 1.
Once you have been allocated a HCP you can contact any preferred approved service provider to give you the care you need.
1
Types of packages available
The HCP is allocated to you personally which gives you more control over the services you receive and who delivers those services.
Home Care Packages
How much you pay is discussed and agreed upon between you and your service provider. The rate is set before you begin receiving the relevant services.
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If you are receiving multiple services from one or more service providers and these services overlap, it may be possible to ‘bundle’ the cost for these services. Contact your service provider for specific costs.
There are four types of packages delivering different levels of care: Level 1 supports people with basic care needs 2 Level 2 supports people with low level care needs Level 3 supports people with intermediate care needs 4 Level 4 supports people with high level care needs
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Package supplements
What services are provided?
Providing mobility equipment such as crutches, walking frames, wheelchairs and mechanical devices for lifting, bed rail slide sheets and pressure relieving mattresses, and assistance in using those aids
Home maintenance for care of your house or garden
Modifications to the home, like installing safety aids such as alarms, ramps and support rails and advising on areas of the home that pose safety risks and suggesting solutions to mitigate those risks
Nursing services, including dressing wounds by providing bandages, dressings and skin emollients, as well as continence management and assistance in using continence aids and appliances
Assistance in taking your medications
Home Care Package services are based on your individual needs. Your provider coordinates the care and services to support you at home and these are agreed between you and your provider. Services may include:
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If you are receiving care services through the previous Community Aged Care Package, Extended Aged Care at Home or Extended Aged Care at Home Dementia packages, you will continue to receive these services, but they will have a different name.
Some packages can be specifically for people who are e financially or socially disadvantaged, people with Y housing needs or at risk of homelessness, or for people who live in t rural, remote or isolated areas.
Transport and assistance for appointments or social activities
Encouragement to take part in social and community activities that promote and protects your lifestyle, interests and wellbeing
Personal assistance with bathing or showering, personal hygiene and grooming, dressing, toileting, and mobility Assistance with communication, including assistance to address difficulties arising from impaired hearing, sight or speech, or lack of common language. Can also assist with the fitting of sensory communication aids, checking hearing aid batteries and assistance in using the telephone
PackagesCareHome
Some providers might cater for people with a certain g cultural background or have staff that speak a foreign language.
Domestic assistance for household jobs like cleaning, clothes washing and Foodironingservices such as preparing meals or having meals delivered, assistance with using eating utensils and assistance with actual feeding, and providing enteral feeding formula
Package supplements are available with any of the four levels of Home Care Packages to help with the cost of meeting specific care needs. For example the Z Dementia Supplement is for people with dementia and the R Veterans’ Supplement for veterans with an accepted mental health condition.
Your care provider will apply for these subsidies and ensure you meet the eligibility criteria.
For a list of HCP providers, see pages 203 –215.
Cost of entertainment activities, such as club memberships and tickets to sporting events
The ACAS helps you, and your carer, determine what kind of care will best meet your needs when you are no longer able to manage on your own.
Your place in the queue will be determined by your personal needs and circumstances and the time you have been waiting for care since your Whenassessment.youreachthe front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice. You have 56 days from the date you were assigned a package to find a provider and commence services.
PackagesCareHome
To receive a Home Care Package you will need to be assessed by an Aged Care Assessment Service (ACAS).
Payment for services and items covered by the Medicare Benefits Schedule or the Pharmaceutical Benefits Scheme
Gambling activities
For more details about ACAS go to page 13 or call 1800 200 422 to organise an assessment.
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Priority Access to Home Care Packages is managed through a national pool of all available packages. After approval for a HCP you will be placed in a ‘queue’ until a suitable package becomes available. This may take a number of weeks or even months.
Using the package money as a source of income for the consumer
Travel and accommodation for holidays
Purchase of food, except for enteral feeding requirements
Paying for accommodation such as assistance with home purchase, mortgage payments or rent
The following services or items are not included in a package in any of the four levels of home care:
Payment of fees or charges for other types of care funded, or jointly funded, by the Australian Government
Home modifications or capital items that are not related to the consumer’s care needs
The ACAS will give you a letter stating the types of subsidised services you have been approved for and might also put you in contact with organisations in your area that can deliver these services.
A member of the service, which may include a doctor, nurse, social worker, and/or other health professional, will meet with you to assess your care needs and how well you are managing at home. They will identify the right services for your needs and the level of care you require.
Services / items not provided?
Are you eligible?
You request example if have trouble finding a but if haven’t started receiving within 84 days, the package return to the queue and be assigned to the next person
can
An organisation that has been approved by the Government to provide aged care services is called an approved provider.
It is important to know that even though a HCP can only be managed by an approved provider, the care can be delivered by any provider, even one that is not supported by the Government. This gives you more choice as to who delivers your care.
Home Care Agreement
An approved provider can manage your care, liaise with you about your preferences, requirements and care plan but it doesn’t have to be the provider delivering your care.
care
you
25VICTORIA 2022/23 AgedCareGuide.com.au PackagesCareHome Just Better Care supports older Australians to live independently and confidently within their own home and local community. Contact your friendly, local team today. Call 1300 587 823 | justbettercare.com participationCommunity Personalcare Travel transport& assistanceDomestic Overnightsupport Dementiasupport Post-hospitalsupportIn-homenursing forRespitecarers carePalliativesupport Whether it’s help with everyday tasks, or a Home Care Package, Just Better Care can deliver customised support that’s just for you. In-home, Social & Lifestyle Support Choose a Home Care Provider just for you - Scan our guide
This agreement is made between you and your provider and covers information such as the care and services you will receive and how much they will cost. Your provider will work with you to develop a care or service plan that is based on your needs.
an extension, for
in line. Approved providers
will
The Government will pay your approved provider your allocated funding so they can pay the carers and any other bills.
service provider,
you
26 VICTORIA 2022/23Aged Care Guide PackagesCareHome
The Government contributes the following amounts to each person receiving a Home Care Package (1 July 2022 rates):
Home Care Package Daily subsidy amount Annual amount Level 1 $ 25.15 $ 9,179.75 Level 2 $ 44.24 $ 16,147.60 Level 3 $ 96.27 $ 35,138.55 Level 4 $ 145.94 $ 52,377.50 This amount may be supplemented with an additional payment for people with higher care and specialised support needs such as a Dementia, Veterans’ or Housing supplement.
Rates are reviewed generally in March and September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if you are part of a couple. Any Government funding you receive will be paid directly to the provider who can spend the funds on the items you both agreed to in the Home Care Agreement. After commencement of your package, you will receive a monthly statement of income, expenditure and the balance of funds enabling you to see how the money is being spent. How much you will pay
The care plan you agree to should include:
A provider may charge the maximum basic daily fee for a Home Care Package depending on what level you have been given. Maximum fees for each level currently are (July 2022 rates): Home Care Package Maximum basic daily fee Fortnight amount Level 1 $ 10.08 $ 141.12 Level 2 $ 10.66 $ 149.24 Level 3 $ 10.97 $ 153.58 Level 4 $ 11.26 $ 157.64
The Government covers most of the cost of care but your provider may ask you to contribute towards the cost of delivering your services, if you can afford to do so. Depending on the Home Care Package level you are eligible for, the Government pays your approved provider a subsidy toward the cost of your care. This amount is calculated daily and paid monthly to the provider.
Any exit amount the provider will charge to cover administrative cost if you decide to take your package elsewhere or cease care How much will it cost?
The exact types of services you will receive Who will provide which services How much involvement the service provider will have in managing and coordinating your services When your services are delivered
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PackagesCareHome
However, the maximum amount you can be asked to pay over the maximum basic daily fee for a HCP, is up to 50 percent of your income exceeding the maximum base rate of the Age Pension.
If your income is higher than the Age Pension you may be required to pay extra for your care. How much extra depends on your income and unavoidable expenses, such as pharmaceutical bills, rent, utilities and other living expenses.
As of 20 March 2022 the Age Pension amount is $900.80 per fortnight for a single person. Or $987.60 with the included Maximum Pension Supplement and Energy Supplement.
There may be additional benefits available depending on your personal circumstances, contact My Aged Care on 1800 200 422 for more details.
If you decide to change providers, the provider may charge you an exit fee to cover any administrative cost, which will be deducted from any unspent funds. This is the amount that is ‘left over’ in your HCP budget and it will move with you to a new provider. If you no longer require your HCP, these unspent funds will be returned to the Government. Exit fees may vary between providers and the amount should be clearly stated in the Home Care Agreement between you and the provider.
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You can negotiate with your provider on the costs of the services and care you Thesereceive.costs will be agreed upon and fixed in your agreement before you receive any aged care services. This is your legal agreement with your service provider. No full pensioner will pay an income tested care fee and no part pensioner will pay an income tested care fee greater than $5,879.85 per annum (1 July 2022 rates).
If you have an income of more than $56,035.20 per year, you will pay an income tested care fee on a sliding scale up to a total of $11,759.74 per However,annum.no one will pay more than $70,558.66 in an income tested care fee over their lifetime (July 2022 rates). You will only pay an income tested care fee if you can afford to do so. Your income assessment will determine if can afford to contribute towards the cost of your care. Your assets, including the family home, are excluded from the means testing arrangements for home care. Exit fees HCPs are portable which means that if you are moving to a different area or if you’re not happy with a provider’s services, you can simply take your package and any remaining funds with you to a new provider.
self-managementproviderHomeapprovedCarePackageforgenuine
As an independent body, the Commission manages the accreditation of residential aged care services and the quality review of home care services across Australia. It evaluates these services against the set Aged Care Quality Standards.
Quality and complaints
If the matter is not resolved you can make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au
Alternatively, you can call one of our friendly team on 1300 655 688.
If you are concerned about the care or services you are receiving, it is recommended that you first try to resolve any issues with your service provider.
To find out more, scan this QR code or visit homemadesupport.com.au
The Australian Aged Care Quality and Safety Commission is responsible for the review of aged care services including Government subsidised home care services.
Your
If you feel you are not being heard or need help to address the issue, you can contact an aged care advocacy service to help you.
The Commission is committed to promoting continuous improvement of aged care and ensures that quality and other reporting by service providers is streamlined while supporting accountability information and confidence for consumers.
Choose to self-manage with HomeMade, and you’ll pay a low-rate management cost of just 15%. It means you could get up to double the hours of support compared to some other providers.
.
With a managementlow-ratecost of just 15%
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Maybe this is more cost effective for you or there is a waitlist for the Government service you are trying to access.
For more information, contact us today at (03) 9725 silverchain.org.auenquiries.vic@silverchain.org.au3219 am
Private home care
Private home care services are arranged directly between you and the service provider. You pay for all the services provided and there is no Government subsidy.
w
The
There is no limit to the number of hours of care provided each week and you can generally increase or decrease the time as your requirements change. With an agreed notice period, you are not required to pay for shifts you do not require.
Private home care organisations provide a wide variety of services including Registered Nurses for complex care needs and carers for companionship, personal care, housekeeping, cooking, and outings.
They may also provide other types of staff, such as advisors, assistants, dietitians, drivers, personal trainers, physiotherapists, and occupational therapists.
As Australia’s largest not for profit specialist home care organisation, we bring over 130 years’ experience in exceptional home care to Victoria.
Silverchain Half page Ad 180x130mm Final.indd 1 27/5/22 11:16
Rather than a Government funded service, you may choose a private home care provider and pay for services out of your own pocket.
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carehomePrivate
Fromofgenerationnexthomecarewellbeingasyouagetocomplexcare that enables you to live your best life, Silverchain can provide you with comprehensive health and aged care services in your home, tailored to your needs. Our services are guided by our world class research, supported by an expert care management team, and delivered with the human touch of someone who cares.
Do they service your area?
Do you meet a Manager / Owner and then never hear from them again?
Is it independent or part of a franchise?
Is it possible to interview potential carers and make a selection after those interviews?
What is the minimum shift length?
Is the company Australian owned?
Do you get to decide what times and days suit your needs?
What additional support is offered within the cost of your care? For example, are they available 24-hours a day, seven days a week.
While private home care may seem expensive, you may find that it is more cost effective than other institutional alternatives. There is a wide variety in the level of quality and cost of home care companies.
Do they provide documents about financial arrangements before service begins?
Does the company have appropriate insurance?
What are their recruitment processes?
Is there a criminal background check performed prior to employment with an agency?
Do the owners / operators have experience in home care?
Does the company provide worker’s compensation for employees?
carehomePrivate
Do they have a Service Agreement? It is important so that there’s no misunderstanding about the service and cost to be provided.
How do they determine appropriate staff for your needs? If a company asks where you live then offers you staff before even hearing about your needs, you can be reasonably assured they allocate based on location as a priority.
Do they have male/female workers and can they cater for specific cultural backgrounds? Who will be working in the home? Will there be regular staff providing continuity of care or do they change shifts around?
Are they flexible? After all, it is all about you.
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This is important so that you are not responsible for any injuries that occur on the job.
When looking into home care services, here are some things to investigate and ask the provider you are considering:
Is there a professional staff member, such as a Registered Nurse, who liaises with you to create a plan that meets your needs?
You’ll find a list of In Home Care service providers from page 224 in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.
Who is the organisation’s main contact for you?
Does the company comply with Australian Tax Law, for example does it charge GST appropriately?
Flexible, personalised health care in your home, giving you more choice to live your life, your way. Tailored health care, chosen by you We know accessing the support you need can be challenging and sometimes overwhelming. That’s why as the pioneers in care, we lend our expertise to help you live your best life at home. With Silverchain Private Care you can access a range of exceptional health and home care services that enables you to care for your health as well as your home, wellbeing and happiness. Our clinically qualified care management team are here to help you create a tailored care plan and connect you to the support you need. These services can include: • Care management and coordination • Nursing and clinical assessments • Post-hospital support • Personal care and wellbeing • Medication support • Respite and carer support • Companionship and community. For more information, contact us today at 1300 771 silverchainprivate.org.au872
Trained respite workers often undertake client assessments. Need based programs are then developed with you and your carer to help enhance your quality of life.
Access to respite care is based on priority and need. For respite care in your home or in a day care centre, the respite service provider or the Carer Gateway will assess whether you and your carer are eligible.
Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks.
The amount of care you receive will depend on your needs and the availability of respite care services.
Cost There is no charge for assistance provided at Carer Gateway, however, individual service fees may apply.
Centre Based Respite Care Centre Based Respite Care (CBRC) can provide respite services to carers, offering individualised social and recreational activities. Through CBRC, you can also attend day programs which may include excursions, outdoor/indoor activities, or holiday programs.
Community based respite services charge fees according to the type of service being used and your ability to pay.
A well earned rest Taking some time off from caring is crucial and known as ‘respite’. Respite can be provided in your own home, a community setting or an aged care home.
Respite care is provided by residential aged care homes and by community care services under the Carer Gateway.
Accommodation and services include: day care centres that provide respite for a half or full day; in home respite services, including overnight, home and personal care aactivityservices;programs;breakawayfrom home with a support worker; respite for carers of people with dementia and challenging behaviours; respite in an aged care home or overnight in a community setting; and respite for employed carers and for carers seeking to return to work.
homeatRespite
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For more information contact the Carer Gateway on 1800 422 737. Your call will automatically be directed to your nearest State or Territory provider.
Read more about accessing respite in an aged care home on page 84.
To learn more about the benefits of self-managing and how to get started, scan the QR code or visit mable.com.au
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To learn more about the benefits of self-managing and how to get started, scan the QR code or visit mable.com.au
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You may decide to organise and manage the coordination of your own supports in your package rather than utilise a case manager that would commonly deal with your package on your behalf and direct the care and support you receive.
Self-managing your HCP
PackageCareHomeyourSelf-managing
Working in partnership
Your provider has an obligation to provide you with all the information you need to successfully self-manage your HCP and support you through the self-managing process.
It is important to keep in mind that some providers may have policies around self-management, so you should definitely shop around and enquire with providers about how they support clients who wish to self manage their package.
When you self-manage your HCP, you get to choose an approved provider, pick and manage your support workers, decide when you want to receive these services and negotiate how much you pay for the provided services.
For instance, if you have been diagnosed with dementia, it may not be the best option for you. However, you can ask your partner or loved one to self-manage your package on your behalf.
The person who knows best about you and your needs,
Some people who self-manage their own package find they have more choice and control over their HCP than before.
As a consumer, you have every right to exercise that freedom to self manage your package.
is you. After making decisions for yourself throughout your adult life, it makes sense that you would want to maintain that control by self managing your Home Care Package (HCP).
You will work in partnership with your provider to decide how involved you want to be when it comes to managing your care. This means you can set boundaries and expectations with your provider on what they should be covering and what tasks you will be organising.
When considering self-management of your package, you need to consider whether you have the time and energy to undertake this role.
Additionally, people who self-manage their care can cut down on the administration costs and case management fees that they would normally have to pay. This means more of your package funding can go towards the care and services you require.
Choosing to self-manage your own package doesn’t mean you are doing this all by yourself either. The provider you choose will assist you in receiving the correct care and services.
occupational dietetics therapy Transition care contacts The organisations below can provide you with more information about the Transition Care Program. Victoria Metropolitan areas Phone (03) Alfred Health 9076 6301 Austin Health 9496 2523 Eastern Health 8804 8570 Melbourne Health 9342 7000 – Bed based 8387 2464 – Home based 8387 2168 Monash Health 9265 1279 Northern Health 9495 3101 Peninsula Health 9788 1803 St Vincent’s Health 9231 8439 Werribee Mercy Hospital 8754 3033 Western Health 8345 7695 Victoria Regional areas Phone (03) Ballarat Health Service 5320 3851 Barwon Health 4215 3214 Bendigo Health 5454 9106 Goulburn Valley Health 5832 8100 Latrobe Regional Hospital 5173 8599 Mildura Base Hospital 5022 3310 Portland District Health 5521 0392 Portland South Ward 5521 0345 South West Healthcare 5563 1666 – Home & Bed based 5563 1598 – Regional home based 5563 1482 Western District Health Service 5551 8594 transport to appointments help with mobility and communication
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managing
Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks if assessed as requiring an extra period of therapeutic care. Seven weeks is the expected average period of support. Services
counselling
To be eligible for transition care, you must be an in patient of a hospital and have been assessed by the Aged Care Assessment Service (ACAS).
careTransition
Personal care services may include: help with showering and dressing assistance with eating and eating aids incontinence
To help improve your independence and confidence at the end of a hospital stay, the Transition Care Program provides short term support and assistance.
Transition care is delivered by approved providers who will offer a package of services including a range of low intensity therapy services and nursing support and/or personal care services.
The Transition Care Program is goal oriented, time-limited and therapy focused care which can be delivered in your own home or in a home like ‘live in’ setting, which may be an aged care home.
Regaining your independence
speech podiatryphysiotherapytherapy
Low intensity therapy services may include: and social work
supportVeterans’
The VHC program offers a range of services including domestic assistance, personal care, safety related home and garden maintenance, or respite care in your own home or residential care facility.
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Veterans’ support
Contactwaived.theVeterans’
Home Care Assessment Agency on 1300 550 450 to find out what support services are available to you and how you can access them. Fees You may be charged a contribution fee to cover the cost of your transition care. Talk to your provider about what fees apply and how much you need to Forpay.transition care received in your own home, the maximum amount is currently $11.26 per day (1 July 2022 rates), which is 17.5 percent of the single Age Pension.
If you are a veteran, war widow or widower, you may be in line to receive extra help in your home from the Department of Veterans’ Affairs.
Access to transition care is decided on a needs basis and not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more about how to access the transition care program.
If you have specific medical care needs or need more intensive assistance, a nurse from the Community Nursing program may be able to help you stay in your own home for longer. Nursing services may include medication management, wound care, or hygiene assistance.
There is a fee you will need to pay towards the VHC program. It is cost per service, currently at a $5 per hour co-payment, however, there is a limit to how much you will pay.
For care delivered in a ‘live-in’ setting, such as a residential aged care facility, the maximum amount you can be asked to pay is $54.69 per day, or 85 percent of the single Age Pension (1 July 2022 rates).
To receive these services, you need to be referred for an assessment by an appropriate health professional. This could be your GP, a treating doctor in hospital, a hospital discharge planner or a VHC assessment agency.
Aged care homes offering transition care beds are listed in the residential aged care tables from page 155
For instance, the maximum co-payment for domestic assistance is $5 per week, whereas personal care is limited to $10 per week. If you can’t afford the co-payments, you can apply to have these fees
If you are having a hard time doing the regular household chores, struggling to get in and out of the shower or bath safely, or if you just can’t manage the gardening or household maintenance, then the Veterans’ Home Care (VHC) program could organise people to help you.
carerestorativeFlexible
You may benefit from the Short Term Restorative Care (STRC) program if you have been sick or had a fall and your mobility is temporarily impaired.
The ultimate aim is to avoid you having to access ongoing in home care services or residential care.
Federal Government created the program to reverse or slow functional decline in older people and help improve their health and wellbeing through the time-limited service.
To help regain your independence if you have not been admitted to hospital, the Government has introduced a flexible care option.
The program is designed around improving your capabilities at performing everyday tasks you may be having difficulties with.
Flexible restorative care
Services can be delivered at your home, in a nursing home or a combination of both.
You may need to pay a small fee, although you won’t have to pay an accommodation payment if you receive STRC in a nursing home setting.
The STRC program is not linked to any other Government funded home support and you will be able to access the program even if you’re already receiving support through the CHSP.
The program focuses on regaining wellbeing over a short period of time, with a maximum of eight weeks.
Receiving a Government funded Home Care package Have received transition care in the last six months
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You will be able to choose the services you want to be provided so the assistance you receive will be tailored to your specific needs.
Live in residential aged care
You do need an assessment to access the program. This assessment is done by the Aged Care Assessment Service (ACAS) and is only valid for six months. You can access the STRC program twice over a 12 month period.
Read more about ACAS on page 13 or call My Aged Care on 1800 200 422 for more information about STRC.
A team of professionals would provide the service to help you adjust to the differences in your abilities. This could involve activities and exercises that will benefit your mobility or could result in home modifications to make everyday tasks more manageable.
You will not be eligible to receive the STRC program if you are currently:
39VICTORIA 2022/23 AgedCareGuide.com.au CareBasedCentre Centre Based Care services Centre Based Care (CBC) offers care in a ‘centre’ setting and may include structured group activities designed to develop, maintain or support the capacity for independent living and social interaction. CBC provides the perfect setting to meet new people, and feel connected and engaged with your local community. There are various, individualised CBC services offered to you, as well as your Somecarers.ofthe types of CBC services offered by some providers across Australia may include: Social support provided in a group setting through structured and diversionary activities Group excursions/outings conducted by centre staff but held away from the centre Light refreshments as well as meals Transport associated with getting to and from the centre as well as for outings/excursions/day trips Respite for carers Overnight care Allied health services
Generally, the DTC will develop an agreed care plan for you and this may include recommendations for therapy and referrals to other service providers where necessary. You may be required to pay a small negotiated fee for services, however, if you are unable to pay you may not be refused access to DTC services.
Types of CBC services available include day care, dementia day care, overnight respite, dementia groups, social groups, and respite care.
The programs organised by CBC service providers aim to provide you with companionship and entertainment, while enhancing your quality of life and stimulating you emotionally, mentally and physically.
Some centres may provide meals and a range of other services such as hairdressing, social support or continence and toileting support.
The centres may also focus on health and wellbeing by providing daily exercise programs and access to allied health needs such as diversional therapy, occupational therapy, access to podiatry, and physiotherapy.
There are more than 140 Day Therapy Centres Australia-wide offering: physiotherapy social work occupational therapy preventative and/or personal therapies speech therapy transport to and from the DTC podiatry food at the DTC diversional therapy and many other services DTC can assist to either recover or maintain a level of independence.
Ensure you enquire about the fees and charges involved before using CBC services.
Day Therapy Centres Day Therapy Centres (DTC) offer services to older people living in the community and residents of Government funded aged care homes.
You’ll find a list of DTC on page 228 of this Guide.
CBC fees and charges may vary from centre-to-centre, with some CBCs charging a daily fee to cover everything from transport to group excursions/outings, and meals or light refreshments.
For a list of CBC services, see page 227
What can I expect from CBC?
Interactive activities at these centres may include arts and crafts, cooking, history, gardening, self help, and mutual problem solving.
If you find yourself in need of therapy services like those listed, you will need to find out if you’re eligible via a RAS assessment. Call My Aged Care for an assessment, ask for a referral code, and then choose the DTC you want.
CentresTherapyDay
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Some councils operate community buses on a weekly basis with many offering the convenience of door to door pickup and drop-off. As well as taking residents to shopping centres, many council-run community buses visit other services and activities, such as libraries, senior’s clubs and Somegroups.councils offer personal transport for medical, wellbeing and other essential appointments.
Public transport options
There may be times when friends, family and neighbours are unable to help out. While transport can be part of Government funded supports, there is also a range of free or subsidised transport options available through a variety of outlets.
Community organisations
In Victoria, there are many volunteer groups, such as local churches, clubs or Rotary groups, that support frail elderly people over 65 years of age in many ways, including through transport services. These community volunteer transport services provide either direct transport or assist older people in accessing public transport. They can take you to appointments, out and about in your community, visit friends and family, or go to the shops. Most of these community schemes or groups are staffed by volunteer drivers. Depending on the organisation the services may be free or you may have to pay a small contribution towards the organisation.
Local Councils Victoria’s local councils frequently offer transport in two forms –community buses and personal transport.
Transport services
If you are an older person aged 60 and over and hold a Pensioner Concession Card or a Victorian Seniors Card, you may be eligible to receive free weekend travel, concession fares, or 50 percent discounts on trains, trams and buses. For further information about public transport for seniors, visit the Public Transport Victoria website on ptv.vic.gov.au/tickets/myki/concessions-andfree-travel/seniors or call 1800 800 007.
servicesTransport
There is usually a nominal minimal charge for using the community bus which may vary depending on where it is going and whether you require a return journey. Contact your local council for transport information.
Getting to appointments, the shops or social events can be challenging if you don’t have a car, and even more challenging if you have mobility issues.
St John’s Ambulance Australia provides a community transport service and patient transport service in most States or Territories. These services can support older people who need to attend medical appointments or hospital, visit loved ones, attend events or family gatherings, or for grocery shopping.
41VICTORIA 2022/23 AgedCareGuide.com.au
liteneasy.com.au | 13 15 12 Order online using promo code ACGV22 or call us on 13 15 12 and mention this offer. Offer valid for new customers only on their first delivery. Cannot be used with any other offer. Not valid for HCP recipients. Save 20% on your first delivery The secret to ageing well is eatsimple,well. Developed by dietitians and prepared by chefs, Lite n’ Easy offers more than just a weight loss solution. We also offer great tasting meals, designed to promote healthy eating and well-being. • Highest quality ingredients. • Plenty of variety and choice with over 235 meals designed for weight loss and healthy convenience. • New range of My Choice meals designed for older people with smaller appetites available soon. • Flexible options, home delivered. • No lock in contracts. • Can provide split billing for Home Care Package clients so they only pay 30%.
Eating nutrient-rich foods could include vegetables and fruits, beans, lentils, nuts and seeds, low-fat dairy, and lean meat. These types of foods are rich in vitamins, minerals, proteins, carbohydrates and fats that are vital to an ageing body.
Fibre is another essential for older people in maintaining a healthy digestive system, which is also beneficial to good cholesterol levels. Minimising salt intake and reducing processed food is important. Junk food generally has a lot of calories but no nutritional value. Keeping hydrated is also vital to a healthy body.
The best option for reaching optimum nutrition goals is to create an action plan for healthy eating. Consult your doctor or dietitian to organise the best fit for you.
Good nutrients can reduce the risk of developing a lot of diseases and illnesses, like weakening muscles and bones, or chronic health problems, such as high blood pressure, diabetes, high cholesterol, or osteoporosis.
Food is a huge source of fuel for the body to keep it moving and energised, it’s important to “fill the tank” with what your body needs. As you age, your calorie intake will decrease. This can be a bit difficult because you still need to maintain the same amount of nutrients, if not increase them.
Food and your body
Changes in your diet for optimum nutrients
Poor nutrition can result in weight loss or weight gain, and impact the security of your immune system making the likelihood of catching illnesses, like the flu, more common. Since your immune system already weakens as you age, it’s important to put as many preventative measures in place as possible.
43VICTORIA 2022/23 AgedCareGuide.com.au Nutrition
Good nutrition is important at any age but it becomes even more important as you get older.
The importance of nutrition
Food is such an important part of the human experience, but it can be harder to continue enjoying food when your body doesn’t process what you enjoy the same way it did when you were younger. Maintaining a healthy body is all about making good choices such as being active and eating healthy, which also assists with living independently for longer. Making the right food choices doesn’t mean you can’t still indulge and enjoy your favourite treats. It’s all about balance.
If you aren’t getting enough vitamins from your food, it may be worth talking to your doctor about adding specific supplements into your diet to help you get to the levels you need. However, never substitute supplements for food, they should only be used to assist.
Taste and smell can also decrease as you age, so to counterbalance that you need more flavourful food or pleasant smelling food to increase your appetite.
Understanding and managing continence problems
Whilst incontinence affects people of all ages and genders, it is more common in women, with studies showing 80 percent of people with urinary incontinence are women, and problems become more common as you age.
While incontinence can appear at any stage of your life, the risk of developing incontinence is more increased in older people. Generally, incontinence is linked to other health conditions, such as dementia, diabetes, heart conditions, or prostate problems.
It’s important to keep good bladder and bowel habits to reduce the risk of incontinence. The Continence Foundation of Australia recommends making changes to your diet and lifestyle that can make all the difference in managing your incontinence.
The good news about incontinence is that, in most cases, it can be either cured or better managed so it doesn’t disrupt your everyday life.
Continence
There are two types of continence problems:
Drink six to eight glasses of fluid a day, as shying away from drinking to try to stop bladder control issues can actually exacerbate the problem. Make sure there’s enough fiber in your diet and limit tea, coffee and alcohol.
If you have either, you should talk to your doctor for professional advice on how to manage the condition.
What is incontinence?
With one in four Australians experiencing bladder and/or bowel control problems, incontinence is nothing to be ashamed of.
Common problems include leakage from the bladder and/or bowel, urgency, waking frequently at night to pass urine, and constipation.
Faecal incontinence, referring to bowel leakage or involuntary bowel movements but may also include excessive wind or straining
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Take your time to empty your bladder properly, don’t strain or go to the toilet ‘just in Incorporatingcase’.exercise in your daily routine can have a good effect on your bowel movements and strengthen your pelvic floor. The pelvic floor muscles support the bladder and bowel and play an important role in bladder and bowel control.
Create good habits
If you’re experiencing bladder or bowel control issues it’s important to have a continence assessment to rule out any underlying medical problems.
Urinary incontinence, which can appear in different levels of severity, for instance, it could involve ‘leaking’ when you laugh, sneeze, or cough, or it could mean complete loss of control over your bladder
Where to get help?
Speak to your GP or call the National Continence Helpline on 1800 330 066 for more information. They can provide information and advice, connect you to a wide range of professionals who can help with continence management and help you understand what different continence aids and subsidies may be available to you. Products for incontinence
If you need extra assistance, you can engage the help of a continence nurse advisor, who can discuss your needs and help you find products that will best manage your incontinence. If you receive support through the Commonwealth Home Support Programme (CHSP), you can access continence advisory services, or if you have a Home Care Package (HCP), you may be able to receive funding from the Government for incontinence aids.
Not everything you need is available from your local retailer. Don’t settle for what’s just on the shelf. Get the right fit with sizes from XS to 3XL, Junior to Adult, Unisex to Male or Female, boxers to full briefs, King Single to King size. Everyday continence products available in more sizes and fits for your loved ones.
There are a lot of products available these days that can help with managing your incontinence, no matter the severity. These products include disposable or reusable pads and pants, mattress and chair protectors, catheters, and more. Most of these incontinence aids can be found in supermarkets and pharmacies for purchase.
Continence
Additionally, the Government’s Continence Aids Payment Scheme (CAPS) is available to people with permanent or severe incontinence. You cannot access CAPS if you receive a Home Care Package. Visit the Department of Health website at health.gov.au for more information. Scan QR code to start shopping Visit store.independenceaustralia.com or call 1300 788 855
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Older Australians experience high rates of loneliness and social isolation but there are different initiatives to improve social connectedness and encourage interaction in the community.
The initiative from the Department of Health uses volunteer visitors to meet with people on a regular basis to provide friendship and social inclusion.
What service is provided? Under the Scheme, a volunteer will visit at least once a week for an hour.
Community Visitors Scheme
One example is the Community Visitors Scheme (CVS), which targets loneliness and isolation amongst older Australians through companionship.
To be eligible for the CVS, you have to be an older Australian who is at risk of or experiences loneliness, isolation or cultural loneliness. However, you have to be receiving Government subsidised residential aged care or a Home Care Package to be eligible for visits.
As Australia’s population ages and people are living longer, the CVS is becoming incredibly important for social interaction and life changing Theengagement.CVSimproves
46 VICTORIA 2022/23Aged Care Guide SchemeVisitorsCommunity
A home care volunteer visits a CVS recipient with an approved Home Care Package at their home once a week for one-on-one interaction.
Group residential volunteers visit a small group of residents at a residential aged care facility who have similar interests, like gardening or knitting.
The CVS tries to connect like-minded individuals and recipients with similar hobbies, interests and likes to facilitate a good friendship.
There are a number of different types of volunteer visits under the CVS:
Older people who would benefit from the CVS include people who have little contact with family or friends, are isolated from their own culture or heritage, have issues with their mobility which prevents them from participating in social activities, or other personal issues that might make it difficult to engage socially.
Volunteers are not visiting to monitor your standards of care from your aged care service provider, be involved in any of your financial affairs, access your personal or care record information, provide any form of nursing or personal care, or follow up a complaint about your care.
For further information about the program in Victoria, contact the Southern Migrant and Refugee Centre (SMRC) on 03 9767 1900 or visit smrc.org.au/community-visitors-scheme.
quality of life to all involved with the program and has been proven to combat loneliness and isolation occurring in residential aged care or at home.
A residential volunteer visits a participant for a one-on-one visit at a residential aged care facility.
Think of your volunteer visitor as a dear friend that has come over for a cup of coffee and a chat.
You can improve the safety of your home by making some basic changes.
These are reportedly the top mobility problems experienced by older people and a major cause of injury and death.
Keeping mobile can give you the opportunity to maintain independence in order to fulfil daily tasks and live happily in your own home.
Muscle weakness, joint problems, pain, disease and neurological difficulties can also contribute to mobility problems.
Although light physical activity can help improve your mobility and remain independent, some people also find comfort and assistance in mobility equipment or aids which aim to help them live more satisfying and productive lives.
Improve access and safety at home
47VICTORIA 2022/23 AgedCareGuide.com.au technologyAssistive VitalCALL has been helping Australian’s stay independent for over 40 Australia’syears premium personal availableIn-homeemergencyAustralianresponseemergencyproviderbased24/7responseandmobileunitsNDIS&DVAApproved 1300 360 vitalcall.com.au808 Scan for more information
The changes that occur with ageing can lead to problems with mobility, such as unsteadiness while walking, difficulty getting in and out of a chair, or falls.
Assistive technology options
Creating a safe living space is critical to keep your independence and prevent injuries.
Non-slip strips can help make stairs safer to go up and down or consider having a stair lift installed
If you require assistive technology on a permanent or long term basis for a health or ageing-related reason and are a permanent resident of Victoria, you may be eligible for the Victorian Aids and Equipment Program.
The program provides subsidised aids and equipment or home and vehicle modifications to people so they can remain living safely and independently in their home for as long as possible. This service is for people who cannot pay for any home modifications to assist with easily accessing their home or moving around safely.
Personal care – Including shower stools or chairs, shower hoses, bath seats and boards, over-toilet frames, commodes, urinals, continence pads and supplies, aids to assist with dressing or manage medications
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Repair or remove tripping hazards such as loose carpet, slippery throw rugs or floorboards that stick up
Even with grab rails, stairs can present a significant falling hazard.
Create a safer home
For more information about the Victorian Aids and Equipment Program, call on 03 9096 8770.
Personal alarms that can detect falls, call for help in an emergency or have a GPS tracker can be used to help you feel safe and secure
Install grab bars and hand rails to help you get down the stairs safely or step in and out of the shower or bathtub without injuring yourself
Remove clutter around the home to reduce the risk of tripping over
Mobility aids can assist you
Some of the equipment available include:
Home safety – Some of the aids which can assist you around the house during day-to-day living may include handrails, ramps, tap turners, non-slip mats, easy-grip utensils, and easy-pour kettles
You are able to apply for the program if you are receiving a Home Care Package from the Government, but not if you live in a nursing home, if you receive other mobility support, can claim it on insurance, or if you are a hospital patient.
technologyAssistive
There are several different types of mobility aids available which can help you maintain independence and safety, assist in walking and moving about, helping you with personal care, making it easier for you to remain socially active, and maintain your quality of life.
Inadequate lighting can also contribute to falls or injury so install brighter light bulbs where needed and make sure stairways and narrow hallways are properly lit
Mobility aids – Aids which can help to prevent falls include walking sticks or frames, wheelie walkers, manual and motorised wheelchairs and scooters
Examples of some easy changes you can make at home include:
For further information, visit ilcaustralia.org.au or call 1300 885 886.
Independent Living Centres (ILCs) are information resource centres, located in every State and Territory, that display a range of products and equipment to assist with daily living activities. They can support your assistive technology choices through information and advice, allied health support as well as help with grants to get access to a range of technology items including emergency call systems, wheelchairs and scooters, kitchen and bathroom equipment, hoists and transfer aids, vehicle modifications, smart home technology, and much more.
With over 11,000 assistive technology products on the market, it can be difficult to know what the best solutions for your needs are.
Fortunately, there are a range of assistive technology solutions that can support you to achieve all of this.
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technologyAssistive
Assistive technology solutions
To remain independent and in good health, it’s important that you can look after yourself, move, eat and drink well, stay connected, and have fun.
Through an online National Equipment Database (NED), you can search over 11,000 assistive technology products Australia-wide, including supplier details and product specifications. Find out more at askned.com.au.
Assistive technology can help you prepare your own meals independently, communicate and stay connected, move around your home and community, manage your personal care, use technology, participate in sport and recreational activities, and undertake daily tasks safely.
REGIS.COM.AU | 1300 998 100 That’s why we’ve been nurturing trusted connections with our employees, clients, residents and their families for nearly 30 Throughyears.our range of tailored aged care services, we are committed to helping people realise their wellbeing goals and lead meaningful lives. We focus on every person as an individual so we can provide the best possible care and help them find the smile in every day. Talk to us today and discover the Regis difference. At Regis, we believe a good life is built on great relationships. FINDI NG T HE SMILE IN EV ERY D AY 50
Victoria Aged Care Homes Regis Alawarra Lodge Regis Armadale Regis Blackburn Regis Brighton Regis Cranbourne Regis Dandenong North Regis East Malvern Regis Fawkner Regis Frankston Regis Inala Lodge Regis Macleod Regis Ontario Regis Ringwood Regis Rosebud Regis Sandringham Regis Shenley Manor Regis Sunraysia Victoria Other Services Regis Home Care Eastern Metro Mildura Regis Day Respite Mildura Regis Day Therapy Centre Inala Village Regis Day Respite Inala Village Regis Retirement Living Inala Village 51
AGED CARE GUIDE Consult your DPS Guide to Aged Care for a list of choices for any of these options or visit AgedCareGuide.com.au If your situation is urgent then the ACAS will assess you as quickly possibleas subsidisedGovernmenthome agedself-fundedcarehomeOR Self supportedfunded accommodation Eligible subsidisedfor residential aged carePackagesHomeRecommendCare Contact My Aged Care 1800 200 422 At anytime! You can find someone to help you: Placement consultant Aged care advisor Social worker Case knowTheseplannerHospitalmanagerdischargeprofessionalsthesystemreally well and their help can make your search much easier. Other useful people: Financial advisor Health fund Veterans’ Affairs Local council ACAS Aged Care Assessment Service Residential Care Remember it takes anything from a few weeks up to more than a few months to find the care home that suits you orfamilyYourcarerYou Case manager, advisor or consultantplacement OR f low chart ACAS • RESIDENTIAL AGED CARE FACILITY • NURSING HOME • CARE HOME • RETIREMENT LIVING WITH IN-HOME SUPPORT • SUPPORTED RESIDENTIAL SERVICE • SUPPORTED ACCOMMODATION • CARE COMMUNITIES 52
You can also contact My Aged Care direct or a representative, like a family member or friend, can do this on your behalf. Call 1800 200 422 to organise an ACAS assessment. See page 13 for information about ACAS.
is the term most commonly used, but you may also find this type of accommodation referred to as nursing home, aged care facility, residential aged care, or high and low care facility. All of these terms can be used interchangeably to describe the same type of living arrangement.
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295-299 Maroondah Hwy Croydon, Vic 3136 (03) 9726 www.parklaneagedcare.com.au1100
COMFORT, DIGNITY, PRIVACY
The next step After being approved by an ACAS for Government funded residential care, you may begin looking for your future home.
You can do this yourself or you can hire a placement consultant who can make the job much easier for you.
Park Lane Croydon is committed to providing quality care in a supportive, safe and homelike environment while maintaining individual privacy, dignity, choice and independence.
Aged care homes provide accommodation ranging from single rooms with ensuites to rooms with shared bathroom facilities.
There are also non Government funded aged care homes which are called supported or assisted living complexes. These do not require an ACAS or Government approval. Where do I start?
They must provide specified care and services to all residents at no additional cost.
Entry into a Government funded aged care home requires approval by an Aged Care Assessment Service (ACAS).
Aged care homes
It is also recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will enable you to gauge the feel and culture of the home.
basicinclude:accommodation related services such as beds, mattresses, linen, bedside lockers and chairs
It is important to know and understand the types of homes available in your area as this may affect the cost and services you receive.
If you are unable to continue living independently at home, you may choose to move into an aged care home.
Services that must be provided at no additional charge for all residents who need them, irrespective of their level of care needs,
Homes and their services
The Australian Government regulates and funds the provision of aged care in ‘AgedAustralia.carehome’
If you, or someone close to you, feel you are in need of some form of residential care, you can speak with your doctor, who can make initial contact with My Aged Care.
Accreditation and certification
social and recreational activities rehabilitation support
Pets can help lessen feelings of loneliness and isolation, and some homes are happy to accommodate you and your pet.
The standards that must be met cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement, and safety and security.
The Aged Care Quality and Safety Commission is responsible for the review of aged care homes. It monitors residential aged care services to ensure their compliance with the accreditation standards.
Additional services as appropriate to individual care needs where a fee may applygoodsinclude:toassist with toileting and continence aids
therapy services such as speech therapy, podiatry, occupational, recreational and physiotherapy
registered nurses to assess, plan and manage care, including complex pain or wound management, palliative care program, special feeding, dialysis and oxygen therapy
general laundry and cleaning services
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Some nursing homes may have a secure garden area specifically designed for people with dementia, which is generally attached to the secure dementia unit.
All Government funded care homes must meet required accreditation standards and demonstrate continuous improvement with regard to the quality of care and services provided to residents.
maintenance of buildings and grounds utilities such as electricity and water
the provision of staff continuously on call to provide emergency assistance assistance with personal care such as bathing, going to the toilet, eating and dressing assistance with mobility and communication assistance in obtaining specialised therapy services, or a health practitioner service meals, including special diets toiletry goods such as towels, washers, soap and toilet paper support for people with cognitive impairment like dementia
There are homes that cater to a specific cultural and linguistic group or may offer culturally appropriate services. See pages 215 –224 for a list of culturally appropriate care homes and services g
For people with dementia, it is important to ask a home whether it offers separate or secure dementia specific units or wings.
homescareAged
Some nursing homes even have live-in pets. You’ll find these C listed in the directory section of this guide, starting on page 155.
55
It
All
for daily living Organisation’s service environment Feedback and complaints Human Organisationalresourcesgovernance
Chirnside Views Aged Care 315 Manchester Road, Chirnside Park Vic 3116 | Phone: 9726 1100 | www.chirnsideviews.com.au COMFORT DIGNITY PRIVACY O P ening nOV e M be R 2022
areas: Consumer dignity and choice Ongoing assessment and planning with consumers Personal care and clinical care Services and
Each of the standards looks at three key aspects: What is the outcome for the consumer
include
The Aged Care Quality Standards measure quality in aged care and have a strong focus on helping consumers to make informed decisions about aged care services. gives consumers confidence that aged care providers will work in partnership with them and their families to deliver care that supports their health, wellbeing and quality of new Quality Standards the following focus supports
What are the expectations of the organisation What are the organisational requirements to show that the standard has been met
home or access reports and
This partnership between the provider and consumer needs to work in order for the eight areas to succeed. Government funded aged care homes and home care services are measured against these standards, and organisations must be able to provide evidence of their compliance and performance with the Quality Standards.
website – agedcarequality.gov.au Quality standards
You can ask the provider for the accreditation status of the find information about the process on the Commission’s
life. The
56 VICTORIA 2022/23Aged Care Guide homescareAged
1. Safe
3444 14 -18 Adeline St, Greensborough VIC 3088 E: Delorainewww.goldage.com.au@goldage.com.auenquiriesdeloraineAgedCare is a 64-bed ageing in place family-owned residential aged care facility in the heart of andDeloraineGreensborough.isspacioustastefullydecoratedthroughoutwithquality fittings and furniture. Our location features: ❖ Extensive leisure/lifestyle program and facility bus for outings. ❖ Lovely gardens, balconies and courtyard areas. ❖ Nutritious and appetising meals from our kitchen ❖ On-site hairdressing salon ❖ On-site laundry ❖ Fully staffed by qualified nurses who are present 24 hours a day to provide quality care. Whether your loved one requires permanent care, respite care or palliative care – at Deloraine you are always welcome
P: (03)
57VICTORIA 2022/23 AgedCareGuide.com.au
Charter of Rights
3. have
If you have concerns or are unhappy about the standard of care you are receiving, you or your representatives are strongly encouraged to firstly take all complaints to the facility management for resolution. 9433
5. be
As a consumer, you have the option of signing the Charter of Aged Care Rights, however, even if you choose not to sign the document you can still access care and services.
All aged care providers have to provide a personally signed copy of the Charter of Rights to every one of their residents or care recipients.
Supporting the Aged Care Quality Standards is a single Charter of Aged Care Rights, protecting the rights of consumers receiving aged care services and their right to be properly looked after, treated well and given high quality care and services.
2. be
The Charter covers 14 fundamental protections stating all older Australians receiving any type of Government funded aged care supports have the right to: and high quality care and services; treated with dignity and respect; your identity, culture and diversity valued and supported; 4. live without abuse and neglect; informed about your care and services in a way you understand; 6. access all information about yourself, including information about your rights, care and services; 7. have control over and make choices about your care and personal and social life, including where the choices involve personal risk; 8. have control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions; 9. your independence; 10. be listened to and understood; 11. have a person of your choice, including an aged care advocate, support you or speak on your behalf; 12. complain free from reprisal and to have your complaints dealt with fairly and promptly; 13. personal privacy and to have your personal information protected; 14. exercise your rights without it adversely affecting the way you are treated. You or your representative will be asked to sign the Charter to acknowledge that your provider has given you information about your rights in relation to the aged care service under the Charter.
Call the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au for more information.
Complaints
58 VICTORIA 2022/23Aged Care Guide costscareAged
Aged care homes charge a range of fees to cover the cost of care, accommodation and living expenses, and these can vary enormously between facilities, and from resident to resident.
Understanding the rules and seeking specialist advice from an aged care financial advisor to minimise costs is recommended. See page 124 for more information on financial advice.
Both your income and financial assets affect your entitlements. The income and asset tests are combined, to ensure a consistent fees policy. This will address the issue of asset rich, income poor residents paying for all of their accommodation and nothing for care, and the income rich, asset poor residents paying for their care but not for accommodation.
It’s always best to address concerns rather than leaving it to escalate. If you don’t feel comfortable to deal with it yourself, you can ask an advocacy service to help you. If the matter is not resolved, you can then make complaints to the Aged Care Quality and Safety Commission on 1800 951 822 or visit Anyoneagedcarequality.gov.aucanmakeacomplaint about anything that may constitute a breach of the service provider’s responsibilities to past or present residents.
Costs for residential care
This is the same amount you will be charged if you’re staying in a nursing home for a temporary stay as a respite resident. It is generally adjusted each March and September at the same time as the Age Pension.
The maximum Basic Daily Fee for all permanent residents who enter an aged care home is 85 percent of the maximum base rate of the Age Pension for a single person.
In addition, the daily fee contributes to the costs for personal care, including assistance with daily living such as bathing, dressing and toileting, assistance with mobility aids, therapy, and certain medical and pharmaceutical services.
Daily care fee
As a resident in an aged care home you are asked to pay a daily fee as a contribution towards the cost of care and living expenses, such as meals and refreshments, cleaning, laundry, heating and cooling, as well as social activities.
The cost of care is divided into three parts – daily care fees, accommodation payments and a means tested care fee.
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costscareAged
As of 1 July 2022, the maximum Basic Daily Fee is $54.69 per day for all full pensioners and some part pensioners. Depending on your income and level of care, you may also be asked to pay an income tested fee as part of the daily fees. However, this does not apply to respite residents in aged care.
Your care. Our purpose. TOWERSOAKAGEDCARE Oak Towers Aged Care Service, 139 Atherton Road, Oakleigh VIC 3166 Contact our friendly team for more information or to book a private tour. Call (03) 8574 4000 or visit oaktowers.com.au At Churches of Christ, we understand a transition into care, even for short-term respite, can be a big change. Rest assured that at Oak Towers Aged Care, our experienced care team will do everything possible to make you feel loved, supported, and part of our welcoming community. We take the time to learn about what’s important to you – your care needs, your passions, your loved ones – to develop a holistic care and lifestyle program designed to enhance your life. You’ll feel right at home in our inclusive community with nutritious meals cooked onsite daily, beautiful courtyard gardens to enjoy, live-in pets to cuddle, and a range of fun activities to fill your days. Your care is our highest priority. Be supported to live a life of meaning and connection. We can provide: • Respite care • Permanent care • Palliative care • Dementia care • Pastoral care 60
Depending on your personal financial situation, you may not have to pay this contribution towards the cost of your care.
If you can afford to, you will pay a basic fee of up to 85 percent of the maximum base rate of the Age Pension for a single person, a means tested (your income and assets combined) contribution to your accommodation, and a means tested contribution to your care.
There are annual and lifetime caps on the means tested care fee. There is an annual cap of $29,399.40 that will apply to your means tested contribution to your care costs, together with a lifetime cap of $70,558.66 (1 July 2022 rates).
If you have more than $52,500 in assets and income, you can be asked to pay an accommodation payment, but you must be left with at least $52,500 in assets after your payment (Rates as at 1 July 2022).
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If you do receive income other than your pension, you will be assessed by Centrelink, or Veterans’ Affairs if you are a veteran, to determine how much extra you can be asked to pay as an income tested fee.
Not everyone pays an accommodation payment. It depends on the value of your assets and income at the time of entry into care.
Accommodation payments
The maximum means tested contribution will be allocated toward your accommodation payment until the full cost is paid and then toward your care fee. Any income tested contributions you may have made as a recipient of Home Care Packages will be taken into account in calculating lifetime care expenditure. The family home will continue to be exempt from the aged care assets test if occupied by a spouse or other protected person.
The means tested care fee is an extra contribution on top of the other residential aged care payments, and the amount can differ from person to Theperson.means tested care fee will incorporate you financial assets and your income, and then determine how much you will be contributing to the cost of your personal and clinical care services. This contribution amount can fluctuate depending on if your income or assets change.
If you were a permanent resident in an aged care home, prior to 20 March 2008, you will continue to be subject to the pre 20 March 2008 rules governing the Basic Daily Fee unless you are discharged from permanent aged care for a continuous 28 days.
Even when the value of your former home is included as an assessable asset, its value will be capped at $178,839.20 (July 2022 prices). It is only counted in determining your ability to pay for your accommodation.
How much will I pay?
Means tested care fee
costscareAged
Accommodation payments are different from daily care fees. They are used by the aged care home as capital funding to improve the quality of the buildings and services they provide.
Payment Option 3: Combination payment of RAD and DAP
When moving into an aged care home, if you have the capacity to contribute to the cost of your accommodation, you can now choose how you pay for it.
If you wish you can also choose to pay a combination of both a RAD and a DAP. For example, let’s assume the RAD is $400,000 but you want to only pay half of a deposit ($200,000) and the other as a UseDAP.this formula to calculate the DAP:
In this option, you pay a periodic payment (usually on a monthly basis) for your accommodation; it is calculated based on the daily rate of the RAD.
Payment Option 1: Refundable Accommodation Deposit (RAD)
Foragedcareguide.com.au/nursing-home-fee-estimatoronfurtherinformation,callMyAgedCareon1800200 422 or Centrelink on 13 23 00, or discuss with a placement consultant or financial advisor.
You have a choice of three options, however, if you start with one option and change your mind, you have up to 28 days from the date you move into the care home to decide how you wish to pay.
Payment Option 2: Daily Accommodation Payment (DAP)
(Balance of price x MPIR) / 365 = ($400,000 - $200,000) x 5.0% / 365 = $27.39 per day (MPIR from 1 July 2022).
62 VICTORIA 2022/23Aged Care Guide explainedDAPandRAD
Or use our easy to use fee estimator calculator
Disclaimer - This information is a summary of the main provisions relating to aged care costs and while care has been taken to ensure that it is current on date of publication, it should not be taken as an authoritative source. Please phone 1800 200 422 for more complete, up-to-date information.
The balance of the deposit is guaranteed to be refunded when you leave the home, but only after any amounts which have been used to pay for agreed services have been deducted.
To calculate the daily payment equivalent of the refundable deposit, the RAD is multiplied by the Maximum Permissible Interest Rate (MPIR) and divided by 365 days. The MPIR is set by the Government and is updated every three months –as of 1 July 2022, it is 5.00 percent.
Choose how you pay
This is a single payment made to the care home and works similar to an interest-free loan.
The daily payment amount must be equivalent to the refundable deposit amount and is the maximum you can be charged per day for the room. These periodical payments are not refunded when you leave the home.
With private funding arrangements available, BlueCross can provide home care from one hour to 24 hours a day, so you can keep living at home for longer. Our private home care services include respite, overnight care, and companionship (in-home or to appointments or events). Whatever your needs and lifestyle, we’ll keep you living your best you, at home. 1300 133 bluecross.com.au414HAVING FUN NEVER GETS OLD BLUECROSS KEEPS YOU DOING THE THINGS YOU LOVE 63
Aged Care Scan the QR code to find out more about this provider Aged Care 64
You can be on as many waiting lists for facilities as you would like, but once you accept a vacancy offer, you will be removed from all other nursing home waiting lists.
As soon as you have been approved by an Aged Care Assessment Service (ACAS) for Government funded residential care, you can begin looking for your future home.
It is important to know and understand the types of homes that are available in your area because this may affect the cost and services you receive.
You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to move into.
listsWaitinghomeatoApplying
If you’ve engaged the services of a placement consultant they will monitor vacancies for you.
Applying to a home
Aged care homes cannot predict or know when a vacancy will occur, so it is important to keep in regular contact with the aged care homes to ensure they are aware you are still interested in admission to their home.
Some aged care homes may have waiting lists and the length of these varies between homes. If your situation is urgent, please inform the staff at the Generally,home.bed places are offered to people on the wait list who have a health priority or have been waiting for a place and have risen to the top of the waiting list.
You can do this yourself or you can hire a placement consultant to do this for Whenyou.searching for nursing homes, decide what features are important to you. Are you looking for an extra service facility, a specific cultural environment or a facility with pets?
If you require a bed urgently, you may not have as much choice with the facility you move into. You may have to accept the first offer that is made to you, no matter if it is your first facility choice or not.
Waiting for residential care
It is recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will allow you to get a feel for the culture of the home and its surroundings.
When you have narrowed down which homes would suit your needs and wants, it is best to apply to a number of homes to increase your chances of finding a place quickly.
Nursing homes don’t always have bed vacancies available, it is likely that you will have to wait for a period of time for a bed to be made available.
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Once your place in the aged care home has been confirmed, you will be provided with two or three important documents which will address all the information and details you need to know. This information should also include the Resident Agreement, the Accommodation Agreement, or an Extra Services Agreement if applicable.
If you are unable to move into a home straight away, you will be given seven days after you have agreed to accept the place to move in. This is called pre-entry leave.
The person in charge at the aged care home will either ring you, your carer or family directly, or phone the social worker if you are in hospital, to let you know they have a spot available for you.
It is not acceptable to be charged any fees, or be expected to make any donation, before you formally accept a place in an aged care home.
From the date of acceptance you may be charged for your care and be eligible to receive financial assistance from the Government.
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It is ideal to plan ahead and take the time to choose the facilities that you want to live in. This means no matter who offers you a bed first, you will be satisfied with the placement. What happens when a vacancy occurs?
You may be asked to make a decision within hours because there are usually other people also waiting.
You, or the relevant hospital worker, will need to arrange for your transfer to the home as soon as is practicable.
CARE AVAILABLE term respite care Long term care Care Palliative Care Live life with vitality HeritageatCare Visit heritagecare.com.au
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There are a number of things to consider when deciding which aged care home will best suit your needs.
One of the best ways to gauge the environment and atmosphere of a nursing home is by visiting it.
Making a list of your personal preferences and requirements can make it easier to shortlist aged care facilities. This list could include the care you require and lifestyle options.
Short
Dementia
homeaonDeciding
Deciding on a home
Deciding to move into a home can be a really big decision, so you want to make sure you choose a nursing home that not only suits your needs, but also feels like home.
Contact the home you are considering to organise a tour of the facility, in most cases your family should be able to come with you. By visiting the facility, you will be able to assess whether the nursing home meets your needs and if it is a place you would be happy to live.
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Any questions you have can be answered by your tour guide from the aged care Additionally,home.you can have a talk with the site manager to understand how the aged care facility runs and have all your questions answered. Experience an engaging lifestyle in a consciously nurtured community. Our approach is centred on choice, community and connections so our residents continue living a positive and enriching life.
An on site café
AlliedGymnasiumhealth services
If you are looking to move into a home with your spouse, is this provision available?
Are there spaces for you to meet with family and friends and to celebrate special events?
homeaonDeciding
The following is a brief checklist of areas you should consider before deciding to move in:
Is the home secure, particularly at night?
It is important to have all your queries answered, as it can really help you gauge whether a facility is the right fit for you.
Are the staff warm and friendly? You want to be able to feel at ease and comfortable in communicating with the staff.
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Does the room have access to a private phone line, internet connection or NBN, or pay TV?
Do they offer single rooms with ensuite?
Beneficial services and amenities could include:
A hairdressing salon or day spa
Does the home have the provision for you to age in place and remain as your care needs increase?
How many staff work at the home and what is the night time ratio of staff to residents?
Outdoor areas or gardens, if relevant, check whether they are secure
A chapel or provision for church services
What personal items and furnishings can you bring into the home, and what provisions are there for storage of personal items?
Are clothes laundered on or off site?
Inspect the kitchen if possible, and find out if meals are cooked on site or are delivered. Are the meals flexible and will they meet your special requirements?
Are the floor coverings clean and fresh, or is there an odour throughout the home?
Is the room temperature comfortable for you, and are you able to control your own room temperature?
Is the home clean, fresh and in good repair?
If you like pets, find out if the home is pet friendly and whether they have pets at the home or a visiting pet program.
Are there keypad locks on the doors or are CCTV cameras installed?
Be sure to enquire about the range of activities available and entertainment programs. These are vital for your ongoing wellbeing.
Any additional services or amenities that are provided by aged care homes can really enhance your experience living in a facility.
Retirement Aged
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Healthy Ageing with Mercy Health
Healthy ageing: Creating the environments and opportunities that enable people to be and do what they value throughout their lives – World Health Organization. We agree. Mercy Health provides people with the places and the choices to support healthy ageing. We promote healthy ageing at our 22 aged care homes and six retirement villages in Victoria, and when we also support people to live healthy lives in their own homes. We do so in the spirit of the Sisters of Mercy, who have always sought to care for the whole person – body, mind and soul. Find out more about healthy ageing. Call 1300 571 741 or mercyhealth.com.au/healthyageing careHome care
visit
You are welcome here 70
The process of moving in is often referred to as the ‘admission process’ and starts with an initial introduction, orientation and assessment.
Moving into a home
homeaintoMoving
During the assessment a staff member will gather information including medical conditions, family history, food preferences, social and recreational likes and dislikes, and interests. This information will be used to create a care plan. The care plan is updated regularly and you can request to see a copy at any time. The care plan will be an overview of your care needs, wishes, and outcomes you want to achieve while living in the facility.
Family members and carers are welcome to assist in identifying social and care needs. What can you bring with you?
Personal items
Your aged care home will already have most of the furniture and furnishings, such as beds, chairs, wardrobe, curtains, and floor coverings, so it may be helpful to directly ask the home what you can bring with you.
Bring enough clothing to allow for items being washed as it might take a couple of days before clean laundry is returned to you.
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Having personal belongings around you may help you to feel at home in your new environment.
Some people may like to bring family photographs, their favourite films, books, music, or other treasured items.
Below you’ll find an overview of some of the main things to consider when moving in.
Clothing It is important to ensure that personal clothing is properly labelled. Most nursing homes will launder your clothing either on site or through a laundry service.
Radios, TVs, computers, digital clocks
Residents can bring with them their preferred electrical and electronic items. Each item will be checked, tested and tagged by the home prior to use.
Willowbrae Melton is committed to providing quality care in a supportive, safe and homelike environment while maintaining individual privacy, dignity, choice and independence.
Continence aids Residents with higher level care needs, who require products for the management of continence, will have these provided by the aged care home. Other residents may be required to purchase these items.
Because of the large volume of washing, nursing home laundries often use commercial washing and drying machines so make sure your clothes are machine washable and labelled with your full name.
116 Centenary Ave, Melton Vic 3337 (03) 8746 www.willowbrae.com.au3000 COMFORT, DIGNITY, PRIVACY
homeaintoMoving
It is quite common to have space available for some items like a favourite chair, small table, dresser and bedside light, but it’s best to check with the aged care home what and how many items you can bring.
It is important that you bring all prescription medication you’re currently taking with you on admission.
The aged care home supplies the basic necessities such as toothpaste, soap and toilet tissue. Specific items or particular brands need to be purchased at your own expense.
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If you have not done so already, this is a good time to talk to your loved ones about your wishes for your future medical care.
Care staff will manage and administer the medication to ensure safe and quality use of your medicines.
Wheelchairs, scooters, walking frames, and other mobility aids will be assessed to ensure that these are appropriate to your current situation.
Mobility and wheelchairs
Writing your wishes in a letter or statement can help guide health professionals and those close to you if you become seriously ill or injured and are unable to make decisions about your own care.
Who should you tell about your move?
Toiletries
Making the transition Once you have been offered a place in an aged care home, it is also important to organise your medical and financial matters, and who you will need to tell about your move.
Furniture
The maintenance and upkeep of scooters and wheelchairs is your responsibility.
Keep your Advance Care Directive in a place that is easily accessible and share the document with your doctor and loved ones.
It is also a good idea to keep track of any health professionals you see and make a note of your current medical treatments and medication so you can discuss this with your new aged care home as part of your care plan.
This is called an Advance Care Directive and it should include clear and specific details about treatments you would accept or refuse.
Medication
Topical creams, herbal remedies, vitamins, and elixirs, which are non prescription items, should be declared to the staff.
It is recommended that you tell your family, carer, friends, neighbours, community centre or Council, and any health professionals, such as your doctor or pharmacist, that you’re leaving your home to enter an aged care home. If you need to change doctors, you can ask to have your medical history sent to your new doctor.
People rarely expect to need aged care, but if your family does, we’ll guide you through the steps.
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To book a visit with one of our 23 homes throughout Melbourne and regional Victoria, call us on 1800 718 357 or visit bupaagedcare.com.au/region/vic to explore our homes.
Considering aged care for a loved one?
Admission to one of our Bupa Aged Care homes is subject to availability and your care needs.
Care is first and foremost We embrace and support residents to live their day their way, with teams dedicated to their wellbeing.
At Bupa Aged Care, whether for respite short-stay care or as a new home, our experienced registered nurses and carers aim to provide the care each resident needs, in the way they prefer.
We believe in a better version of aged care. Joyful experiences, meaningful relationships and a genuine sense of fun happens naturally when you put people first. At Luson we’re one big family who embrace individuality, because exceptional care can only come with a truly personal approach. Call us today to book a tour on 1300 888 750 or visit luson.com.au Happier living. To see you smile, because we care. The Vue 15-29 Reserve Road, Grovedale, Geelong, Victoria 3216 Eden Park 31 - 33 Thompson Street, Whittington, Geelong, Victoria 3219 Clyde North 61 Laker Boulevard Clyde VictoriaNorth,3978 Our Locations 74
Living in a nursing home will be different and it may take a little bit for you to settle into your new life.
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Nursing homes positively encourage you to bring personal items for your room, such as pictures, photos, ornaments, furniture throws and smaller pieces of furniture. Find out prior to moving what extra personal belongings you can bring so you can still enjoy the things which have meaning to you.
The important thing to remember is that by moving into a nursing home you’ll receive the help and support you need to improve your quality of life.
You will benefit from receiving help with some tasks you’ve found difficult to do and you will have peace of mind that should anything happen, you will receive immediate attention and the situation will be managed well. It’s your home
Daily living in a nursing home
The chances are you’ve moved from living in a house on your own or with a partner, so you’ll need to get used to a few more people being around. However, the choice is yours as to how social you want to be.
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Moving house is often stressful and it may take time to settle into your new environment. Here’s what you can expect from life in a nursing home.
Providing a caring and supportive environment, staff in a nursing home are there to make life easier for you, many residents have reported they actually enjoy an enhanced quality of life and improved social life, since they moved.
Social aspects and routines
You can choose to be social in the communal areas and spend time with other residents or simply find a quiet corner, or remain in your room to enjoy your own company.
Many nursing homes have strong links to the local community. You can choose to get involved with activities such as meeting local school children or other people from other groups. As well as adjusting to new people, there may be some changes to your daily routines, such as slightly different meal and shower times.
If you are thinking about moving into a nursing home you’re likely to experience a massive range of emotions, varying from relief and excitement to uncertainty and apprehension.
There may be some ‘common’ areas that are shared with other residents, such as the dining room and lounge room, but your room is your own.
Nursing home staff are generally friendly and outgoing, and they will respect your need for privacy.
76 VICTORIA 2022/23Aged Care Guide livingDaily Multiple activities
7048 E: info@cumberlandmanor.com.au Services provided: l Ageing in Place, low to
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While most homes do not allow residents to have their personal pets, a lot now have ‘live-in’ animals such as cats, rabbits, dogs and birds.
Cumberland Manor Aged Care is a 74-bed residential aged care facility. It is fully accredited and has spacious individual and common living areas. We are located 13 km to the west of Melbourne CBD, 2km from Sunshine Marketplace shopping centre and in close proximity to Sunshine College and Victoria University.
level care and dementia care l Single and twin share with ensuite l 24 hour emergency
Nursing homes offer many social aspects and multiple activities such as exercise classes, religious services/classes, bingo, arts and craft, concerts and outings. doesn’t mean you have to take part – you still decide what you want to Youdo.can continue to enjoy your usual activities outside the nursing home, such as attending any regular classes or meeting friends in your favourite coffee Whethershop.it’s reading or watching TV in your room, chatting with other residents or going to the cinema with friends, the choice of how you spend your time is yours.
Some homes offer rooms for couples in the form of adjoining rooms, double rooms, or even a single unit for couples. This means couples can continue living together even if they have different care and support needs.
massage/physiotherapy and music therapy l Leisure and lifestyle programs
There is public transport directly to Highpoint Shopping Centre, Sunshine Plaza shopping centre and Sunshine Railway Station bus route 408. take pride in maintaining a homely environment and delivering the highest quality care with our own personalised care approach. Fully trained, qualified, committed and dedicated staff provide quality care for the residents 24 hours.
Partners
25-27 Wiltshire Street, Sunshine
Cumberland Manor believes in cultural diversity and has strong community links with religious and ethnic organisations as well as local schools and tertiary education. Meals are cooked in the premises by our head chefs with a variety of fresh food selections and attention to special diets and food preferences.
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Some nursing homes also arrange for a variety of animals to visit regularly. North VIC 3020 www.cumberlandmanor.com.au 9311 high call Referrals to specialist services Hairdressing,
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Your family and friends are always encouraged to visit and depending on your health, you will be able to come and go as you please.
Visit friends, enjoy family celebrations, go shopping and even go on Manyholiday.nursing homes also have special areas available for private functions. This means you can still hold special events for family and friends in your nursing home. Going on a holiday
When you live in an aged care home you can still go on a holiday. You can leave the aged care home for up to 52 nights in a financial year. This is called ‘social leave’.
CALL 132 852 TO ARRANGE A PERSONALISED TOUR Located across Melbourne and Geelong, our bright and
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The Government will continue to pay subsidies on your behalf to the aged care home and you still have to pay your daily fees and income tested fees. If you are away for longer than 52 nights the Government will stop paying subsidies and you may be asked to pay any owing amounts to the aged care home. The 52 night rule cannot be extended. differently about aged care. do. modern residential care a range of tranquil homes in rural settings, to state-of-the-art high-rise aged care, one of TLC’s homes will suit lifestyle. homes feature on-site medical centres team of general practitioners, and allied health professionals care for residents and the local community. residents also enjoy a unique range of facilities and services including state-of-the-art
cafés,
gymnasiums, hydrotherapy pools, virtual reality cinemas, sports bars and beauty salons. We provide respite, permanent and memory support care in spacious private rooms with adjoining ensuites. tlcagedcare.com.au Altona North • Armstrong Creek • Belmont • Donvale Fitzroy North • Frankston North • Hallam • Mordialloc Noble Park• Wallington • Whittlesea
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Think
78 VICTORIA 2022/23Aged Care Guide Dorothy Impey Home is known for providing high quality care services to the senior citizens of the Moreland Community for 51 years. The home is surrounded by beautiful landscaped gardens with some rooms taking advantage of the skyline views of Pascoe Vale South. A 24-hour nurse-call system throughout our home allows for easy access to nursing and care staff. Resident personal clothing is also laundered on-site by our staff. Meals are cooked on the premises, using locally sourced produce and catering to the needs of residents. Our daily activities program offers a variety of activities including daily exercises, games, arts and crafts, music, outings, church services, barbecues and an Italian coffee club. Residents can enjoy the convenience of local businesses and public transport nearby. The Pascoe Vale RSL is just 110 metres away! Home features • Undercover BBQ area • Raised vegetable gardens • Movie projection screen • Coffee shop • Pet therapy with birds, chickens & dogs • In-house library services • Pool table • Internet, Foxtel & Telephone connection (additional fees and charges apply to use these services) Rooms All rooms are large single rooms measuring 31m2 (inc. ensuite) with floor to ceiling cupboard storage. Your private ensuite consists of a shower, toilet, wash basin, large vanity cabinet with mirror and light, small radiator and motion sensor lighting for safety and convenience. Home services • General practitioners • Geriatrician • Physiotherapist • Podiatrist • Nutritionist • Dietitian • Dentist • Optometrist • Hearing Australia • Hairdresser & beautician “51 years of caring for our senior citizens” Tel: (03) 8102 2400 317A O’Hea Street, Pascoe Vale South, Vic, 3044 www.dorothyimpeyhome.org.au
When do I sign?
Signing a Resident Agreement is a big step towards receiving the care and support you need, so you need to be sure that the document contains everything you need to live well in a nursing home.
Make sure to discuss with your provider about what services and supports you require to live comfortably in aged care.
While there is no time limit for signing the Resident Agreement, it is in your best interest to finalise the Resident Agreement as soon as you can, as it covers your rights and responsibilities.
Resident Agreement
Before you move in, an aged care home will offer you a Resident Agreement to sign, which may cover things like the services you will receive, the fees to be paid and the rights and responsibilities you have as a resident of the home.
Your Resident Agreement should include the following: the policies and practices used to set your fees and charges; the level of daily fee you’ll be asked to pay; any extra services you’ve agreed to receive, and their costs; any circumstances where you might be asked to leave and how the aged care home will help you find somewhere more appropriate; your rights and responsibilities as a resident in your new aged care home; your aged care home’s responsibilities to you as a resident; how the aged care home will deal with any complaints you, your carer, friends or family may make; and any other matters agreed between you and the aged care home’s manager, within the requirements of the Aged Care Act 1997.
Your Resident Agreement will also include your individualised care plan for your stay in a nursing home. This care plan will outline all the services and supports you will receive, as well as their costs and how they will be delivered.
AgreementResident
The Resident Agreement is a legal agreement between you and your aged care home.
Before signing
If you choose to enter into a Resident Agreement, you don’t have to sign it at the time it is offered. You may want to take time to ask your friends, family, carer, financial advisor or legal practitioner for help to go through the agreement, although you don’t have to.
As a legal document, it sets the boundaries on what you will receive and entitled to while in aged care.
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Rights and responsibilities
If you have any questions, you should ask your new aged care home. It’s their responsibility to make sure the agreement offered to you is clear. You can also ask your family, friends, carer or a legal practitioner to help you understand the terms of your agreement.
Since the Resident Agreement is a legally binding document, it’s important you understand everything in the document before you sign it.
If you understand your agreement and want to sign it, but are physically unable to, you can ask someone with the legal authority to sign on your behalf, such as someone who holds Power of Attorney for you.
Should you change your mind, you can withdraw from the Resident Agreement within 14 days of signing.
Your Resident Agreement will outline what responsibilities and rules you need to follow while living in your new facility , as well as the responsibilities of your aged care facility towards you and your care. To make sure your rights and responsibilities are protected, there is legislation that all aged care homes funded by the Government must follow.
The Charter of Residents’ Rights and Responsibilities will be displayed in your aged care home, or you can ask your home for a copy when they offer you your Resident Agreement.
The proposed agreements may not automatically include all the things that you think are important, so it is a good idea to check.
If you’re having language difficulties because the agreement is not written in your preferred language, you can contact the Australian Government Translating and Interpreting Service (TIS) on 13 14 50.
What if I need help understanding the agreement?
You don’t have to sign a physical agreement with a provider if you don’t want to. But you can still enter aged care and receive services and care, even if you don’t physically sign the Resident Agreement. Instead, you can enter a verbal agreement with your new aged care provider.
What if I don’t want to sign?
Can I withdraw from the Resident Agreement?
You will need to let your aged care home know straight away, in writing. You will still need to pay your care fees and charges for care you’ve received during the 14 days.
If you’ve made any other payments to your provider during that time, you are entitled to a refund.
Changes can only be made to the agreement if both you and your aged care home agree.
80 VICTORIA 2022/23Aged Care Guide AgreementResident
Your provider will make a record of your verbal agreement to living in aged care, as well as your wish not to sign a Resident Agreement.
Your rights and responsibilities will be the same as those of every other resident.
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Quality • Family • Caring Cheltenham MANOR 10 –12 Bendigo Street, Cheltenham VIC 3192 Contact Tina (03) 9584 1111 office@cheltenhammanor.com.auDPSID15569 www.cheltenhammanor.com.au Let our family care for your family &Cheltenham MANOR Greenwood MANOR Greenwood MANOR 617 Lower Dandenong Road, Dingley VIC 3172 Contact Sherrin (03) 9551 5676 office@greenwoodmanor.com.auDPSID16132 www.greenwoodmanor.com.au BOOK A TOUR SO WE CAN SHOW YOU AROUND! Features Include Who we are How we help you Why you would enjoy living with us • We are a family owned business • We have proudly set the standard delivering premium care and comfort to Victorian families for over 25 years • We absolutely love what we do • We are aged care specialists who appreciate and understand the needs of the elderly • We invest in highly trained staff to ensure your loved ones have the support, certainty and comfort they need • We pride ourselves on our quality of food, fresh produce and menu diversity • You will appreciate belonging to a caring community • You can pursue your passions, with a wide range of activities to compliment your new lifestyle • You will feel confident and secure all your needs are being met • For your social enrichment we welcome your family and friends to visit anytime • Fully Accredited • 24 Hour Nursing Services • Large Rooms and Couples Apartments • Quality Menu Choices • Diverse Lifestyle Program • Café Cheltenham • Physio Program • Theatre • Hair Salon • Facility Bus 10-12 Bendigo Street, Cheltenham VIC 3192 Contact Tina (03) 9584 1111 admissions@cheltenhammanor.com.au 617 Lower Dandenong Road, Dingley VIC 3172 Contact Sherrin (03) 9551 5676 office@greenwoodmanor.com.au BOOK A TOUR SO WE CAN SHOW YOU AROUND! 82
All people in aged care homes have the option to purchase additional services, such as entertainment or lifestyle choices, for an extra fee.
Some providers may offer rooms with a non-optional extra service package. You can only take up the room if you agree to and pay for the extra services offered.
Some of the extra services you might be offered include:
Aged care homes that offer extra services are listed in the residential table starting on page 195.
servicesExtra
In some cases, the whole of the home is ‘extra service’, while in others, a distinct part of that home, such as a separate building, wing or unit, is dedicated to extra services.
Providers can not charge additional service fees for anything that is part of the normal operation of the nursing home and you have to agree to these charges before they are being delivered.
Services delivered and cost may vary between providers and they should be outlined in your Resident Agreement.
Extra service homes have approval from the Australian Government to offer these additional hotel type services and they come at an additional cost to the resident.
Additional services
‘Extra service’ only refers to the standard of accommodation, meals, food, and entertainment, and not to the level of care which is legislated to be of a high standard across all aged care homes.
Some aged care homes provide ‘extra services’, such as a higher standard of accommodation, increased entertainment options, and more diverse food choices.
Other providers may offer extra services as an optional package that you can choose or cancel at any time.
Extra services
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A bigger room internet daily newspaper satellite TV phone choice of meals selection of beverages including wines, beer, and spirits special therapies such as massage or aromatherapy leisure/entertainment facilities Fees Extra service fees are set by the provider and approved by the Australian Government. This is an additional charge on top of the basic daily care fee, accommodation payment, and any means tested fee.
In this case, switching from general residency to extra service residence within the same home, does not change the accommodation payment you have already agreed to when entering the home and the provider cannot charge a new or additional accommodation payment.
Although residential aged care homes are allocated respite places, they are not required to keep these solely available for respite provision.
Taking a break
Residential respite
The cost for respite in a Government funded aged care home is the same Basic Daily Fee as for a permanent resident of the home. This amount is currently $54.69 per day (July 2022 rates), which is the equivalent of 85 percent of the single maximum base rate of the Age Pension, regardless of whether you are a pensioner or not.
When you have received approval by the ACAS, you may apply directly to the aged care facility for respite.
To receive respite care in an aged care home, you require an assessment by an Aged Care Assessment Service (ACAS), except in emergencies. See page 13 for more information about ACAS.
Taking some time off from caring is crucial and known as ‘respite’. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks.
You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to permanently move into.
84 VICTORIA 2022/23Aged Care Guide respiteResidential
There is no income and assets test or additional accommodation charge to access respite in an aged care home. This only applies to permanent residents of an aged care home. For respite in an ‘extra services’ home you may be asked to pay an extra fee to cover the cost of the higher standard of Forservices.moreinformation about respite options and how to access, contact the Carer Gateway on 1800 422 737. Go to page 33 to read about respite options in your own home or community.
Access to respite care is based on eligibility and need.
A booking fee may also be charged to assist in securing a place. This is a pre-payment of respite care fees, not an additional payment, and it cannot be more than a full week’s fee or 25 percent of the entire stay’s fee, whichever amount is the lowest.
Usually, you may have up to 63 days of Government funded respite care in any financial year, and it may be possible to extend the care period by up to 21 days at a time, if deemed necessary by the ACAS.
You will need to book this respite in advance, although in the case of emergencies, it can be organised quite quickly.
Cost
CareAgedResidential CareRespite Vasey RSL Care is a not-for-profit organisation offering: • Residential Aged Care • Respite Care • Home Care • Ex-service Accommodation (for war widows and veterans) Our residential aged care homes are at: • Brighton - 21 Downes Avenue • Brighton East - 709 Hawthon Road • Bundoora - 5 Tower Avenue • Frankston South - 85 Overport Road Vasey RSL Care’s founding organisations have supported and cared for the veteran community since the end of World War I. We are proud to ‘Serve Those Who OurServed’.residential and respite care is for Weeveryone.welcome people from all walks of life and you don’t have to be a veteran or war widow to fit in and enjoy all that we have to offer. Respite and Residential Aged Care Vasey RSL Care Ltd,172 Burwood Road Hawthorn VIC 3122 T: 1300 602 108 E: info@vaseyrslcare.org.au W: www.vaseyrslcare.org.au Brighton Brighton East Bundoora Frankston Sth. Come and see for yourself! Call us on: 1300 602 108 85
Looking for not-for-profit residential aged care? Proudly a not-for-profit, non-denominational charitable organisation Freecall 1800 163 292 • mecwacare.org.auWANTTOTRIALRESPITECARE?CALL85734812 Altona North CaulfieldBallan North HoppersGlenGeelongIris Crossing WestmeadowsTraralgonShorehamSafetyRichmondPrahranMorningtonMontMalvernAlbertBeach Our residential aged care locations: We have over 60 years’ experience, providing care and support to the elderly. If you are looking for an aged care home that provides quality, safe and genuine care, then mecwacare is perfect for your next stage in life. Experienced and caring staff Modern, quality and comfortable facilities communityWelcoming Vibrant programslifestyle Safe and environmentsecure Over 60 years of organisationNot-for-profitexperienceFresh meals by in-house Registeredchefnurses rostered on every shift 86
Aged care checklist
The provider
Belowpermanently.areanumber
Do the owners/directors of the company have a health and/or aged care background? When was the last time a complaint was made to the provider, what about, and how was it dealt with?
Are residents and their families encouraged to have input into services offered and the quality of care?
Is the inside temperature comfortable?
The staff Are the staff friendly and welcoming? Does the staff provide clear answers to your questions?
When trying to decide which aged care home or service best suits your needs, a checklist is an excellent evaluation method.
The facility
Does the home meet safety regulations?
Are there spaces and activities to support people living with special needs, such as dementia? Do the residents appear clean and neat?
Are there secure and interesting outdoor areas?
What is the ratio of nurses/care workers to residents on weekdays, weekends, and at night-time?
What is the mood of interaction between staff and residents?
Is the provider for-profit or not-for-profit, church or charity based?
of questions to ask the provider when assessing the suitability of an aged care home, supported living facility or other service, to assist you in making your decision.
checklistcareAged
Take note of your first impressions when you first call the nursing home or service. Are staff friendly and accommodating to answering your questions?
Does the home look and smell fresh and clean, and is it in good repair? Are the carpets and floor coverings clean?
Is there good and clear signage throughout the facility?
Do staff look like they take their time with residents to give them personal attention?
You may want to consider a short-term respite stay at the home. That way you can experience what it is like to live in the facility before you make the final decision as to whether it is a place you would like to move into
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When considering a nursing home, ask to tour the facility and speak to people already living in the care home. You may know someone who lives there or has a loved one at the facility. Ask them about their experience.
Can you stay in the facility if your needs change?
What is the breakdown of the payable fees? Can you negotiate on the fees and how they are paid?
Are there activities that include cultural and spiritual preferences?
What other services, such as speech therapy and occupational therapy, are available on site?
Are staff respecting resident’s privacy – do they knock before entering a resident’s room?
Are there any activities organised together with the local Whatcommunity?specialevents are celebrated?
Is there a dietitian or nutritionist part of the care team?
What types of individual and group activities are offered and how often?
Are there areas for families and friends to meet and celebrate special events?
Does the facility have a wellness program? How does the facility deal with end-of-life/palliative care?
Are any provisions, such as continence pads, rationed?
The room
Are there provisions for married couples?
Are there provisions for safe storage of personal items?
Day to day living
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Is there access to a private phone line, internet connection, or pay TV? How is the heating/cooling controlled?
Can family and friends take part in activities?
Financial What are my payment options?
Is it a single or shared room?
Are meals cooked on site or delivered?
What personal effects and furnishings can you bring to the home?
Does the facility have pets on site or offer a pet visitation program?
Is there a GP on site or can you continue to see a Physician of your choice? How do staff administer and monitor resident’s medicine intake? How are medical emergencies handled?
Are menus flexible and able to meet special requirements?
Health and personal care
How is the room allocation determined?
Are there easily accessible alarm buttons in the room and how many?
Does the room have an ensuite or are the bathrooms shared?
Is the room you’re shown the actual room you’ll be moving into or is it for display only?
Vasey RSL Home Care gives you support for those things that are beginning to become a struggle. Home Care gives the individual the assistance they need to maintain their current way of life - with confidence. It is government-funded for those who are Youeligible.mayneed help with shopping, or cleaning, or your garden: whatever the struggles are, Home Care can help. Find out more: 9810 5570 Vasey RSL Care has been providing accommodation for veterans in need for over 100 years! Our ex-service units are specifically for war widows and veterans, and are located at: • Beaumaris • Cheltenham • Croydon • Frankston South • Ivanhoe • Reservoir • Geelong • Wodonga - NEW Home Care Ex-Service Accommodation CareHome AccommodationEx-Service Find out more: 1300 602 108 Vasey RSL Care Ltd,172 Burwood Road Hawthorn VIC 3122 T: 1300 602 108 E: info@vaseyrslcare.org.au W: www.vaseyrslcare.org.au 89
At Respect we care for who our residents are as people, and not simply the effects of their ageing. This is because we believe that dignity and respect are basic human rights. Enhancing the health, happiness and quality of life of residents is at the heart of everything that we do. With modern facilities, supportive staff and comprehensive services, we offer a superior level of care to more people across Tasmania, Victoria and New South Wales. Residents and their families have the confidence and peace of mind knowing they’ll always be looked after with Respect. ToagebeyondCarebookatourcall 1300 144 144 or visit respect.com.au Alcheringa Swan Hill Avonlea Nhill Coates St Arnaud Cohuna Village Cohuna St John’s Wangaratta Tongala Memorial Tongala Mitchell House Morwell 90
It is important to make sure you are happy with the nursing home you are moving into and be confident it will meet your needs because it is going to be your new home.
‘Trialling’ a nursing home by booking in for temporary residential respite will give you a taste of what life is like living in the nursing home and may help you in making that final decision of if it is the right home for you.
Making the decision to move into a nursing home comes at different times and for a variety of different reasons, all depending on the person, their care needs, their support network, or financial status. Common reasons for making the move from home to a nursing home can be:
Remember it is important to find the right nursing home for you so before you sign the dotted line, why not visit and inspect a few different options and make sure you talk to people at the nursing home you are considering.
Making the transition to residential aged care can be daunting and a life-changing experience.
How will I know if the home is of good quality?
There are a number of ways that you can look into the quality of a nursing home, ranging from sourcing other people’s personal experiences right through to experiencing it for yourself.
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Frequently asked questions about moving into an aged care home
After a crisis – whether it be a fall or medical episode, a crisis of any kind can certainly play a part in making the decision to move into a nursing home to ensure you get the 24 hour support and care you Temporaryneed.
It may also be beneficial to visit the nursing home at different times and on different days to see what staffing levels are like, what activities are on, and to talk to different people about the place.
It’s important you make the move confidently and know what to expect. Here we answer a few common questions about moving into an aged care facility. How will I know when it’s time to move into a nursing home?
Is there a trial period to see whether I like the home?
respite or short-term recovery – access respite in a nursing home when your carer is away for a period of time or while you recover from surgery before moving back into your own home after you have fully recovered.
Unsuitable personal care in your own home – this can mean that you require higher personal care support than you are able to access at home through either home care support services or the care of family and friends.
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However, you may have to leave a facility sooner than expected if you require additional nursing support or if your current home cannot provide the services you need.
How long can I stay at an aged care facility?
Consumer ratings – on our website AgedCareGuide.com.au we have an online consumer ratings engine which allows you to view real people’s ratings and reviews of individual nursing homes and the nursing home responses, all in one place.
Register for respite – booking yourself in for some respite in a nursing home is a great way to get a feel for a place and the people within it.
You are able to leave your aged care facility for up to 52 nights in a financial year, which cannot be increased. This is called ‘social leave’.
Am I free to ‘come and go’ as I please?
You are able to stay at an aged care home for as long as you want or need.
Some of the best ways that you can get an idea on the quality of a nursing home is Speakingby: to people living in the home – if you are visiting or on a tour, take the time to talk to other residents and even staff about their thoughts and experiences of the nursing home.
Look to the Aged Care Quality and Safety Commission – this governing body assesses and reviews all Australian nursing homes against set standards of care which are available online and accessible by you or a loved one.
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What if I need to go to hospital?
Can I move to another aged care home?
An aged care home might ask you to leave, with 14 days notice, if: they are closing; they can’t provide the type of accommodation and care you need; you haven’t paid your fees within 42 days after they fall due for reasons within your control; or if you intentionally cause serious damage to the aged care home or to another resident or employees.
The time you spend in hospital will not count towards your social leave, but you’ll still have to pay your usual fees and payments.
You may wish to leave your current aged care home to move to another if: you have been accepted to another aged care home which may better suit your health care needs; or if you have been asked to leave.
While you will still have to pay your daily fees and income tested fees, the Australian Government will continue to pay the appropriate subsidies to your aged care home on your behalf.
The Government will continue to pay appropriate subsidies to your aged care home while you are in hospital.
Can the aged care home ask me to leave?
Welcome to Allity Aged Care
Proud to be called Home – Every Allity Home is exactly what the name implies – a place where our residents can continue to share every day experiences with their families, make it their own and maintain active and rewarding lifestyles in a meaningful way.
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Allity is part of the Bolton Clarke Group. Bolton Clarke is one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. The organisation has a proud history dating back to Australia’s first home nursing service which began 135 years ago in Melbourne with a single nurse on a bicycle.
Making every day the best it can be
Bayside Aged Care 5 McDonald St, Mordialloc (03) 8543 3100 Located 500m to the beach and 300m to the local shopping village, our Home specialises in dementia care. Residents enjoy the privacy and security of their own bedroom and ensuite in a warm, family atmosphere.
Camberwell Green Aged Care 12–14 Hunter Rd, Camberwell (03) 9888 6133 This newly renovated Signature class Home offers aspirational lifestyle and quality services of residential aged care in a small boutique apartment-style environment. We are a network of 43 Homes located across Victoria, New South Wales, Queensland and South Australia. The collective experience of our local and national staff and management teams make us one of the most respected and established providers within the Australian aged care industry.
Avonlea Aged Care 3–7 Patty St, Mentone (03) 9545 4800 Located in the picturesque seaside suburb of Mentone, Avonlea offers modern and comfortable accommodation and peaceful gardens within a friendly community atmosphere.
A newly refurbished state-of-the-art Home located on the picturesque shores of Lillydale Lake. Stylish and modern communal areas and a variety of single and companion rooms designed to ensure comfort and security.
Princeton View Aged Care 29 Heathfield Rd, Brighton East (03) 8591 0200 Freshly renovated Signature Home with the elegance of manor style architecture. Offering onsite barista café, stylish lounge, alfresco spaces and a variety of luxurious single and couple rooms with superior furnishings.
Montclaire Aged Care 18 Montclair Ave, Brighton (03) 9596 8858 Located in Brighton, this heritage listed Home is unique, offering elegant private single and couple rooms with ensuites. This Extra Service Home provides peaceful garden courtyards and a variety of intimate sitting areas.
Lexington Gardens Aged Care 18 Villa Rd, Springvale (03) 9574 6699
Glendale Aged Care 265 Heaths Rd, Werribee (03) 8742 8888 Glendale offers specialist care for people living with dementia. The Home is unique in its architectural style offering the privacy of generous apartments with ensuite bathrooms and onsite café.
A stylishly renovated Premium Home offering a contemporary home-like environment. There are enclosed courtyards, a quiet library, social lounges and a selection of newly refurbished single rooms with private ensuites.
This newly-renovated Signature Home offers unique and stylish apartments with access to pool, gardens, courtyards and balconies. The Home is known for its exceptional dining experiences, offering choices like no other.
A Signature Home that presents quality internal furnishings and landscaped gardens. 20 independent living units co-located with residential aged care with newly refurbished apartment style suites.
Trevi Court Aged Care 95 Bulla Rd, Essendon (03) 9374 Encompassing3500 a friendly community atmosphere where family and friends are always welcome. Spacious, vibrant and classic in style this Home offers the privacy of spacious rooms with ensuite facilities and a variety of quiet sitting areas.
Lilydale Aged Care 475 Swansea Rd, Lilydale (03) 9739 3300
Highwood Court Aged Care 359 Warrigal Rd, Burwood (03) 8831 0500
www.allity.com.au
Riddell Gardens Aged Care Corner Spavin Dr & Riddell Rd, Sunbury (03) 9218 5200 Riddell Gardens in Sunbury has an atmosphere of traditional country charm offering large single rooms with ensuites. Residents can relax and enjoy the peaceful enclosed courtyard abundant with flora and fauna.
Tannoch Brae Aged Care 46 Aldershot Rd, St Albans Park (03) 5248 5814 Located in St Albans Park, designed to ensure comfort and quality care in a home-like environment. The Home offers a peaceful enclosed courtyard, a variety of quiet sitting areas and spacious rooms with ensuites.
Templestowe Manor Independent Living and Aged Care 410–418 Thompsons Rd, Lower Templestowe (03) 9850 8877
Medina Manor Aged Care 200A Smith St, Thornbury (03) 9290 6400 Located within the heart of Melbourne’s North West, offering large private rooms with ensuites. The Home specialises in caring for people living with dementia by staff specifically trained in dementia care.
Claremont Terrace Aged Care 231 McKinnon Rd, McKinnon (03) 9964 9000
A Premium Home completed with 38 new room extensions, offering enhanced dining and hospitality experiences. Onsite café and a variety of different bedroom options with private ensuites.
Greenview Aged Care 33–37 Mitcham Rd, Donvale (03) 8841 Greenview0800isa sophisticated Signature class Home that is newly renovated, offering single rooms with private ensuites and a selection of elegant social spaces to enjoy with family and friends.
Riverwood Aged Care 990 Padman Drive, West Albury (03) 6023 9700 Country comfort and city style with the convenience of shopping centres and services close by, the Home provides a warm and welcoming environment where family and friends are an integral part of the Home’s special community.
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There are a number of groups of people that are recognised by the Government as ‘special needs’ groups when it comes to aged care services.
Culturally and Linguistically Diverse (CALD) people
To support the needs of older people from CALD backgrounds, the Government has introduced the ‘National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds’. This strategy helps aged care providers to deliver quality care and aims to make culturally appropriate aged care more accessible.
Aged care providers are required to consider the needs of these groups in the provision of care. You will find more information on each group below.
A care leaver is a person who, as a child or youth, spent time in institutional care or other types of out of home care like orphanages, children’s homes or foster care.
Because of their experiences in institutionalised care, aged care has been flagged as an area that can cause distress and anxiety.
Some aged care services are designed specifically for people who are culturally and linguistically diverse. They might have staff that speak a foreign language, do specific cultural activities, or meet spiritual needs.
Special needs groups
If you have a disability, are over 65 years of age and currently receive support through the National Disability Insurance Scheme (NDIS), visit ndis.gov.au or phone 1800 800 110 to find out what services are available to you.
Disability In Australia, one in five people live with some form of disability and this number increases with age.
Aboriginal and Torres Strait Islander (ATSI)
See pages 215 224 for a list of culturally appropriate homes and services.
The care needs of older Aboriginal or Torres Strait Islander (ATSI) people can be quite specific and there is a cultural element that needs to be considered in the delivery of care.
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A large number of these care leavers are now reaching an age where they need to consider moving into aged care.
All care homes should care for all people regardless of their background although some homes are specifically for ATSI clients. See pages 215 224 for an overview of aged care homes and service providers that have indicated to cater for ATSI clients.
There are many different types of disability including physical, intellectual, sensory, learning, psychiatric, or a combination of any of these. Some of these may be pre-existing disabilities, they can be disabilities due to health conditions like a stroke, or be part of the ageing process, such as dementia.
Care leavers
Ask us about: residentialpermanent24-hourcare Short term and respitehospitalisationpost-care Home Care At The Salvation Army Aged Care, our goal is to provide a unique experience of choice, lifestyle and belonging for all people as they age. We don’t have clients, only family. We’d love to really get to know you – your clinical, social, emotional and spiritual needs, your experiences, hobbies, likes and dislikes. This goes on to enrich our own lives and makes us who we are and what we do – providing care from the heart, since 1880. to Holistic CareWelco m e 1300 111 227 agedcare.salvos.org.au TheSalvationArmyAgedCare Whatever your stage in life, you will feel at home with us.
Welcome to Nazareth Care Ballarat | Camberwell When you enter a Nazareth House, you enter a unique world of warmth and belonging. At Nazareth Care, we have been providing residential aged care to the community for over one hundred years. Driven by the mission of the Sisters of Nazareth, we understand the needs of the elderly – to be respected, treated with dignity and cared for with comfort and love. Our sisters live on-site at every Nazareth House; they work together with our experienced team to deliver exceptional care for all our residents and support to their families. We also strive to provide consistency of care with a team focus to support care needs, lifestyle and wellbeing. Our residential aged care homes offer: ● Permanent and respite care ● Individual care plans, unique to the needs of each resident ● Clinical, social, emotional & spiritual support ● Dedicated memory support units ● Mass held daily & regular services for other denominations ● Our sisters are always available to assist with palliative care Book your tour today! Call 1800 749 123 admissions.aus@nazarethcare.com 16 Cornell Street, Camberwell VIC 3124 18 Mill Street, Ballarat VIC 3350 Aged care from the heart Our Values: Love Compassion Patience Respect Justice Hospitality
Financial hardship assistance applications will be considered on your overall financial circumstance including your total income and assets, your eligibility for a pension, and whether you have income or assets which you can use to pay your care fees.
The Rainbow Tick Accreditation program recognises the commitment of aged and community care organisations that have implemented LGBTIQ inclusive service delivery.
If you live in a rural or regional area it may be harder to access the aged care services that you need.
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The Homeless Supplement aims to better support the viability of residential aged care homes providing care to people who have a history of, or are at risk of, homelessness.
Financially disadvantaged
It is designed not only to raise awareness of the issues, but also improve the ageing and aged care experience of LGBTIQ people, and recognising and valuing the diversity of this group.
LGBTIQ Through the National LGBTI Ageing and Aged Care Strategy, the Government aims to ensure lesbian, gay, bisexual, transgender, intersex, and questioning (LGBTIQ) people have access to the same opportunities and options in aged care that are available to all Australians
On pages 215 –224 you’ll find a list of homes and services providing LGBTIQ appropriate services.
Services offered in rural and regional areas will depend on the needs of the whole community and sometimes aged care, health and community services are combined to meet local health needs.
If you have genuine difficulty paying aged care fees and charges, financial hardship provisions may apply. These allow for your fees and charges to be reduced or waived.
Homeless If you are currently homeless, or if you’re at risk of becoming homeless, there may be Government funded services available to you that can help solve your housing problems, or assist with financial or legal issues.
Rainbow Tick Accreditation provides assurance to LGBTIQ consumers and staff that an organisation will be responsive to their needs.
Veterans Veterans have a ‘special needs’ status to support complex medical requirements that include the need for high levels of emotional and cultural support in old age, as a result of a veterans’ wartime experience.
The Veterans’ Home Care program can help with in home support and the Veterans’ Supplement aims to improve access to residential aged care for veterans with mental health conditions.
For more information, contact the Department of Veterans’ Affairs on 1800 838 372 or visit www.dva.gov.au
At Lifeview we believe in ofabouttothereducingbarrierscare–it’squalitylife.
Rural & Regional clients
Lifeview homes are Rainbow Tick accredited and inclusive for all – everyone is free to age with grace, dignity, choice and without fear of discrimination. Our compassionate, educated staff offer specialist care for all residents including those from the LGBTI community. With award winning lifestyle and hospitality programs we pride ourselves on living life to the fullest. Victorian locations: Chelsea, Cranbourne, Emerald and Wheelers Hill. To find out more or to book a tour of one of our homes call us on 1800 LIFEVIEW or visit www.lifeview.com.au
For many older Australians, leaving their home to move into residential care is a lifestyle change that can lead to an emotionally challenging experience.
Reverting back to your mother tongue can be confusing, isolating and frustrating for the person, but also raise communications issues with family, friends, and aged care workers.
It is expected that over the next three decades, people from diverse and cultural backgrounds in aged care will increase by 200 percent in Australia.
With an increasing ageing and migration population, it is essential that Australian aged care services and communities have the capacity to respond to the unique needs of people from CALD backgrounds.
A growing focus Meeting the needs of the nation’s older people from Culturally and Linguistically Diverse (CALD) backgrounds has been a growing focus of the Australian Government.
The highly complex nature of meeting and understanding the needs of ageing CALD Australians is being increasingly recognised by Government with emphasis and focus also being put on the risk factors specific to CALD Australians that can affect their ageing Providingexperience.suitablecultural care has been associated with huge health and wellbeing benefits for this growing group of older Australians which has led to the Government’s introduction of a number of initiatives specific to CALD elders and their care. Some of the government-led initiatives were introduced with the aim of providing better care to CALD Australians, and thus bettering their ageing experience.
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Meeting the needs of all cultures
For example, people who migrated from southern and eastern Europe in the 1950s and ‘60s, or from Asian countries in the 1970s and ‘80s, and who are now in need of aged and community care services, will be much more comfortable and secure receiving care from people who understand their specific cultural needs.
This transition can become more challenging for older people from culturally and linguistically diverse (CALD) backgrounds requiring access to residential and community aged care services that are sensitive to meeting their specific cultural, spiritual, dietary and linguistic needs.
It is also common for people from non-English speaking backgrounds who have developed dementia to forget the English language they have learnt and revert to their original mother tongue even though they may have lived in Australia for many years.
99VICTORIA 2022/23 AgedCareGuide.com.au www.anzaclodge.com.au www.bethelac.com.au We take pride in caring for your loved one in a homely environment Quality of Life, Quality of Care Bethel Aged Care P (03) 8467 2222 enquiries@bethelac.com.au Bethel Aged Care has beautifully appointed, spacious single bedrooms with private ensuites. We have a multi cultural resident and staff mix and are committed to caring for each resident as our own loved ones. Anzac Lodge Nursing Home P (03) 9353 5000 enquiries@anzaclodge.com.au Anzac Lodge offers a homely, inviting environment with a large percentage of residents from an Italian background. We have several Italian speaking staff and offer Italian meal options cooked fresh onsite by our talented chefs. Fully accredited residential aged care Owned and operated by a medical doctor Registered Nurse onsite 24/7 Caring, fully qualified staff, many of whom have been with us for more than 5 years Generous care staff levels already exceed Royal Commission targets Respite care available Delicious, onsite chef prepared meals Vibrant lifestyle programs RAI satellite TV and WiFi internet available You do not have to sell your house if you do not want to Applicants with little/no assets welcome
Improve communication between staff and residents
However, if you don’t move into a culturally specific aged care facility, you can still access care and services that you need through all available aged care providers that will be sensitive to your cultural needs.
Some mainstream residential aged care facilities have informal ‘clusters’ that cater for the needs of older people from diverse backgrounds.
Cluster facilities
of the Greek
embracing
Partners in Culturally Appropriate Care Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities. The PICAC initiative has resulted in: More aged care service providers delivering culturally appropriate care to older CALD people Better access for older CALD people to culturally appropriate residential and community care services
Facilities with clusters for CALD older people generally consist of three or more residents from a similar background and staff who speak their language.
Cluster facilities also make an extra effort to focus on meeting the cultural, spiritual, dietary and social needs of CALD residents.
Maintain dietary customs according to the CALD backgrounds of residents’ religious and cultural preferences
Our home’s philosophy centres around Family, Community, and Celebration & Greek/Cypriot about the Greek way of life, culture. life, individuality.
and celebrating residents’
heritage. Our holistic approach to ‘person‑centred’ care is
culture, and
We see it as a privilege to be trusted by you, with the care of your loved one. The Community of Cypriots of the Northern Suburbs of Melbourne Inc P: (03) 9408 8169 / (03) 9311 graceofmary@northerncypriotagedcare.com.au9143www.northerncypriotagedcare.com.au Grace of Mary & St Andrew’s Hostels TheCommunityofCypriots of the Northern Suburbs ofMelbourneInc Care that speaks to Residential Aged Care Call: (03) 8720 1333 Email:Visit:ttha@ttha.org.auttha.org.au 31 - 41 Elizabeth St Bayswater VIC 3153 Feel at home with TTHA Instantly feel at home! Our generously sized rooms provide luxurious pet friendly living. Offering a cultural home, we provide an enormous variety of lifestyle activities and catering choices including European style food to meet all individual needs. We Offer: • Community Cafe - Open 5 days - Wed - Sun • Independent Living Units adjacent to the home • Permanent Care • Respite Care • Home Care • Dementia Care • Palliative Care
This includes the CALD Aged Care Strategy Review (2017) and a series of dementia films and a mobile app for CALD seniors and their families to “cut through communication and cultural challenges” to help reduce the delay in diagnosis seen in CALD seniors, and to lift awareness in familiar languages.
Provide social and activity programs that appropriately cater for the needs and interests of CALD residents.
Promote and facilitate access to residential aged care facilities for people from CALD backgrounds Enable residents to observe religious, spiritual, cultural and personally significant events
Older CALD people having a greater capacity to make informed decisions about residential and community based aged care Family, community, and celebration
We understand the importance of cultural differences; our care is built around the ethos of celebrating
The aim of clustering is to: Enhance the quality of care provided to residents from CALD backgrounds in residential aged care facilities
There are also culturally specific aged care facilities that have formally entered into a contract with the Australian Government to, wherever possible, meet the needs of a specific cultural group.
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101VICTORIA 2022/23 AgedCareGuide.com.au servicesCultural
Access to high quality medical interpreter services may improve the quality of care for these patients.
AgedCO.AS.IT.CareServices
Breaking language barriers
Through its members, the initiative also provides information and resources to consumers and supports them to provide feedback about the services they receive to improve aged care systems and supports.
We are proud to provide a vast range of services tailored to o older Italians: support services to enable them to continue living independently in the offering socialisation with their peers within a safe and supported environment friendly visitation service by trained Italian-speaking volunteers at home or in residential care facilities
•In-home
Patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans. It can also lead to miscommunication issues and can reduce the quality of health care and patient safety. They may have a decreased understanding of their diagnosis, and overall, less satisfaction with their care.
Our professional, experienced and qualified Italian-speaking staff come from the very same background as your loved ones and possess a unique understanding of their cultural needs. further information on how we can assist you, call: 03 9349 9000 Or email us at: agedcareenquiries@coasit.com.au visit our website www.coasit.com.au
For
Through training, workshops and information resources, the PICAC program aims to equip and support residential and community aged care service providers to deliver culturally appropriate care.
Healthcare professionals in General Practice treat patients from a diverse range of cultural and linguistic backgrounds.
•A
•SocialcommunitySupportGroups
A significant proportion of the Australian population speak a primary language other than English.
Also
To find out more contact the Victorian PICAC partner, Centre for Cultural Diversity in Ageing on 03 8823 7979.
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It is vital staff in the aged and community care sector have sufficient awareness and understanding of the needs of patients from diverse cultural groups, and what constitutes an effective culturally appropriate service.
Health professionals are encouraged to ensure all health and personal care plans and reviews identify and support the cultural, linguistic and spiritual needs of care recipients.
The use of professional interpreting services when health and personal care plans are developed and reviewed may also be valuable.
See pages 215 –224 for a list of aged care homes and home care package providers in Victoria who can meet the needs of people from a range of cultures.
By understanding the benefits of an interpreting service, healthcare professionals may help facilitate culturally competent care.
Language assistance will ideally be provided by a professionally trained medical interpreter, but can also come from multilingual staff, family or friends.
The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Government. The service covers more than 100 languages and is available 24/7 on 13 14 50.
servicesCultural
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They are not funded by the Australian Government and therefore not governed by the Aged Care Act of 1997. This also means you don’t need an Aged Care Assessment Service (ACAS) assessment to access care in an TheySRS.must, however, be registered with the Victorian Government and are monitored to ensure they provide certain standards of care and accommodation.
SRS are private low level category aged care homes providing the same services as government funded homes but without the requirement of accommodation payments. They range from small sites accommodating as few as five people to larger facilities with up to 80 residents.
SRS are required to provide services that respect the rights of residents, safely administer medications, provide well-balanced meals and a safe home-like environment. The care they provide usually includes assistance with: showering dressing personal hygiene meals and medication toileting physical and emotional support
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There must be at least one staff member for every 30 residents, extra staff to provide adequate levels of care for residents, and sufficient staff (at least one) on site overnight to respond to residents’ care needs and to ensure the safety of residents.
SRS are able to set their own fees and charges. The range of fees can be anywhere from about 85 percent of the pension up to $1,000 per week or more.
Supported Residential Services
What services are available?
ServicesResidentialSupported
Some SRS also provide nursing or allied health services.
The fees, standards and services provided by SRS varies, so it is important to look at as many as possible to ensure you find the one that best suits your needs in terms of level of care and services.
While SRS do not receive direct government funding, you may be able to access some government funded services and community services. These services may include allied health, mental health, disability services, Veterans’ Affairs and neighbourhood houses.
As an SRS resident, you’ll need to meet the same eligibility criteria for government funded services as other people in the community. You will not be eligible for home support services that are already provided by the SRS, such as delivered meals, home care, home maintenance and personal care. You may be eligible for other services such as home nursing, social support and allied health.
Supported Residential Services (SRS) are generally private businesses that provide accommodation and care for residents similar to residential aged care but on a fee basis.
What should I look for in an SRS?
Security deposits – these cover any damage by you or your visitors, or unpaid fees. The most that can be charged is one month’s fees.
The only fees and charges an SRS can ask you to pay are:
Costs can vary greatly, depending on the standard of accommodation, whether you have a single or shared room, and the services you need.
An establishment fee – covers the cost of assessing your needs and setting up your support plan and can’t be more than two weeks’ fees.
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Costs All fees and charges you have to pay, as well as how any changes to fees and charges will be conveyed to you, must be included in your residential and services agreement.
Fees for accommodation and personal support services – these are not set by the Government and can range from most or all of your pension plus rent assistance per week to $1,000 or more per week.
Respects your individuality and promotes independence Provides a supportive environment for you and your family and Invitesfriendsinput from you, your family and friends about the care and services you receive Uses current practices to care for and support you.
Up to three weeks convalescent care per annum is available after a hospital stay.
Fees in advance – these are payments made before due date but the most the proprietor can accept is the equivalent of one month’s fees.
The Department of Veterans’ Affairs (DVA) provides its gold and white card holders who have been assessed through its Veterans’ Home Care program with 28 days of respite per annum in an SRS.
Reservation fees – this might be charged if you wish a proprietor to keep a place for your in the SRS until you move in, but it can’t be more than two weeks’ fees.
The SRS manager or personal care coordinator will know how to access these services or you can ask your local council or community health service.
Items or services purchased at the SRS – some SRS charge a single fee to cover all your needs and others will charge a basic fee and you pay for optional extras like hairdressing.
Other state based community services may provide full or partial funding for respite at an SRS.
The DVA also covers the full cost for convalescent care at an SRS.
Respite Most SRS provide respite care and while they charge for respite they do not require a formal assessment by the Aged Care Assessment Service (ACAS).
A goodProvidesSRS: for your needs
A new type of supported living is known as Care Communities. These are unique villages with the look and feel of a retirement village and the care of a nursing home.
24-hour care in your own home
Run by approved providers, you can access Government funding for Home Care Packages or privately funded home care services, with support provided in the comfort of your own self-contained home in the village. No asset-testing or ACAS assessments
Apartments with services and support now selling! Call 1300 667 444 or visit morgangleniris.com.au Morgan Glen Iris. 14 Elizabeth Street Glen Iris 3146 Sit back and enjoy, let us do the cooking
livingSupported
Supported living communities combine the best advantages of retirement villages and nursing homes, to provide a new and welcome choice for seniors.
Morgan Glen Iris is a new assisted living community o ering the highest level of service from sta who are here to help, day in, day out. Anything you want, just ask us. All our services are tailored to you and your needs. Let us take care of the cooking, cleaning, heavy laundry and other ‘life matters’, so you can focus on your wellness and enjoy the more important things in life.
105VICTORIA 2022/23 AgedCareGuide.com.au
NOW OPEN
Care Communities
Acquiring one of these homes, which is not Government funded, is surprisingly easy. As with a retirement village, there is no need for asset testing or income testing.
In a supported living community you buy and have a leasehold title to your own home – as in many retirement villages. However, unlike a retirement village, you’ll have access to various levels of personal care and nursing care, but this is provided in the privacy of your own home, a choice not available in nursing homes.
Are
How are health problems handled?
If you develop a medical condition, will you be able to remain in the supported living community?
If you don’t feel like cooking at home, the dining room is available as an alternative and can be a great way to catch up with friends and neighbours.
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Choosing a supported living community
For instance, do you prefer a smaller environment, or would you rather be in a larger place with more activities?
Maintain your social life
Food and health is also a major determining factor in the supported living community you choose to reside at.
Do you have the option of eating in your room?
Is it nutritious and appetising? there different food options available?
While some residential aged care homes don’t cater for couples, supported living communities can offer the capacity for couples to stay together in their own home, even if they require different levels of care.
Is the food appealing? What kinds of food are served?
If you already receive home support benefits before moving to a supported living community you can stay with your current provider
How does the community handle both emergency and non emergency problems?
There is also no need for an assessment by the Aged Care Assessment Service (ACAS) that nursing homes require. Furthermore, since there are generally no waiting lists, you are able to move in straight away.
Care benefits can also be arranged if you’re in need of a care package.
Another factor which may help you come to a decision is whether the facility has amenities that are important to you, such as a gym, recreation centre, library, or a chapel.
It’s important to remember, the facility you will be happiest at will not necessarily be the most expensive. The right community for you is the community where you feel ‘most at home’.
The community centres offer many comfortable facilities, including lounge areas, libraries, television, games and activities rooms and tea and coffee facilities.
There are various factors which may determine your transition to a particular supported living community.
Before coming to a decision, ask the following questions:
Would you be required to move elsewhere for medical care?
Friends and family are always welcome to pop in for visits, meals, family celebrations and to make use of the many facilities.
livingSupported
Retirement living and your choices
Whether you’re looking for a loved one or for yourself, we can answer your needs!
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Retirement villages are designed for people aged over 55 as an alternative housing and lifestyle option. They are popular with people who feel they need more security, support or company, but who want to maintain their independence. Thinking about the future?
Call us now on 1300 117 147 www.parkglen.com.au
The size and levels of accommodation vary – from self contained independent living to serviced apartments.
Residents can join in a host of activities on offer in the community centre, as well as having their privacy respected. With everything taken care of, new friendships and hobbies have time to flourish and grow. At the entrance to the Village, and surrounded by all the facilities within the community centre, are our bright and relaxing apartments supporting assisted care living. All apartments are spacious, feature private ensuites and have pleasant garden views. You live privately in your apartment but receive the benefit of hotel-style services including 3 nutritious daily meals prepared by our in-house chef and weekly Athouse-keeping.Parkglenweoffer
If you are looking for a supportive environment with safety and security, you might like to consider a well managed retirement village.
Parkglen Half 2022.indd 1 26/4/22 3:07 pm
Think about the type of village you wish to live in and what you can afford on a continuing basis.
What is a retirement village?
short and long-term accommodation with a number of recently renovated single and double room apartments available. Accommodation is available for a minimum stay of 7 days. 24 hours notice is required for cancellation of bookings. We do not offer weekend only or emergency respite. Services include housekeeping, laundry, meals and 24/7 patient attendant care via emergency pagers. Additional services are available on a fee for service basis, and can include shopping assistance and transport. Our services are considered low supported care whilst promoting independence.
livingRetirement
It is essential that you ask questions to understand the financial implications of ‘owning’ a unit in a village. Seek expert advice as well as that of your chosen village’s residents’ committee. Also, be sure to assess the culture and social side of the village to ensure they meet your expectations.
Parkglen Retirement Community is a friendly, well established retirement village situated in Keysborough, near Dandenong, Melbourne. With stylish independent living units, you’ll find a home here to suit your every need. Set on over eight acres of superbly landscaped gardens, residents can enjoy the scenery, all with exterior home maintenance and gardening taken care of. A grand Oak tree, originally planted when Parkglen was built stands at the centre offering shade with dappled sunlight and is surrounded by sunny private spaces where residents can relax.
Regardless of the type of tenure, residents are consulted about the ongoing management of the village. This ensures that the village you have chosen cannot be changed without the approval of the residents. Deposit or entry contribution?
livingRetirement
Serviced apartments
Donor funded villages are normally owned and operated by not-for-profit organisations or church groups. They include an element of charitable subsidy and entry is generally restricted to the needy.
Before moving into a village, you will need to pay an entry contribution which is refunded if you move out of the village. However, a Deferred Management Fee (DMF) usually applies, and is deducted from the amount you receive back. This must be specified in the entry agreement or contract.
The various forms of occupation or ownership rights are referred to as ‘tenure’. The legal forms of tenure include Strata Title ownership, leasehold estates, licences to occupy, freehold or company share arrangement with related residency entitlements.
Serviced apartments are generally one or two bedrooms and provide residents with some daily living assistance. Services may include cleaning, laundry and assistance with personal care. While a small kitchenette is usually included within the apartment, meals are provided in a dining room setting.
Some retirement village complexes also offer residential low level care and high level care accommodation, as well as Home Care Packages for people with varying care needs. You will need an aged care assessment to access either of these care options. Go to page 20 to read more about the Home Care Packages or page 53 for information about aged care homes.
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Residential aged care
Types of villages
Independent living Independent Living Units (ILU), also known as villas or apartments are designed for active retirees. They range from one to four bedrooms and may be within a high or medium-rise complex, terrace housing arrangement, stand-alone or semi-detached.
There are two types of retirement villages: Resident funded village Donor funded village Resident funded villages are owned and operated by the private sector or not-for-profit organisations on a commercial basis to produce a profit or Thesurplus.village is funded by the residents who ‘purchase’ their villa or apartment under one of the tenure arrangements. The residents also contribute to the village’s capital infrastructure and the cost of ongoing management.
Ownership
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At our Whitehorse home we have a dedicated Memory Support Unit for specialized Dementia Care. Our home sits within beautiful natural bushland with our own bubbling creek. Stroll along our boardwalk and enjoy the scenery and tranquil sounds of birds and other wildlife. We are conveniently located within close proximity to Blackburn Lake, local cafés and major shopping centre and bus and on-site parking is available. Enjoy a coffee, cake, or lunch in our new in- house café, book the private dining room for special family occasions or utilize our outdoor BBQ area.
AdventCare is a place to truly be yourself and to call home.
AdventCare Whitehorse
Opening in Early 2023 our new Luxurious suites with winter garden or courtyard views Accommodation options we offer: • Independent living units • Rental Units • Residential Aged Care • Respite Care • Dementia Care • Palliative Care AdventCare Whitehorse 163-165 Central Road, Nunawading VIC 3131 E: whitehorse@adventcare.org.au P: 03 9259 2000 AdventCare Yarra Ranges 5 Woods Point Road, Warburton VIC 3799 E: yarra.ranges@adventcare.org.au P: 03 9566 4400 AdventCare Independent Living Units (ILUs) Situated at Blackburn, Nunawading and Warburton Contact: ILU Manager E: units@adventcare.org.au P: 03 9259 2106 Excellent care and outstanding service within a Christian environment Contact our Admissions Officer on (03) 9259 2130 if you have any queries. You can also visit our website at www.adventcare.org.au AdventCare Yarra Ranges Our Yarra Ranges home is located in picturesque Warburton in the Yarra Ranges, minutes from local cafes and tourist attractions. Surrounded by abundant flora and fauna the Home backs onto the Yarra River and has direct access to the Yarra River Walk. Residents have the choice of many activities organised on a weekly basis. There is always something happening, whether it is shopping trips, excursions to places of interest or clubs.
AdventCare is a caring and well-respected Community based Aged Care Organisation that is guided by Christian values of the Seventh-day Adventist Church, catering for people from all backgrounds. We provide excellent care and outstanding services within a homely environment.
Be sure to make enquiries regarding this as some villages may require an administration fee for refunds.
Can’t afford to buy?
Departure/exit fee
To reserve a villa, a nominal deposit is required and the village will have a policy on how long it can be held for you. Should you change your mind within this specified time, the deposit will be refunded.
There are many fees and charges associated with living in a retirement village. Ensure you are provided with full details of all applicable charges and what they cover. For example, there may be a regular maintenance charge that covers the running costs of the entire village. These costs may include upkeep of facilities, staff, council and water rates from common areas, security, insurances including workers’ compensation and public liability, contents insurance for common areas as well as village building insurance. In addition, the charge may also contribute toward a ‘sinking fund’ for major repairs and improvements.
If you enter into a binding arrangement with the village, the deposit will be part of the purchase price.
Fees and charges
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While the resale value will be determined by the market, there are factors in a retirement village that can add value to your villa or apartment. These include good management, attractiveness and the services and amenities available to enhance retirement living.
The village will deduct a ‘deferred’, ‘departure’ or ‘exit’ fee at the time of settlement of sale or re occupancy of your villa. This fee forms part of the purchase price, but its payment is deferred until the end of the occupancy. The amount is calculated using a formula that generally involves a percentage of your/your successor’s entry cost multiplied by the number of years of your occupancy, and may include a proportion of capital appreciation.
Some retirement villages offer accommodation rental units, sometimes known as periodic tenancy, although these are generally reserved for people with limited financial resources and are usually income assessed. You don’t own the property but pay a weekly fee for the accommodation under the Residential Tenancy Agreement, plus bond. Depending on your circumstances you may be able to receive rent assistance from Centrelink.
In some States and Territories, purchasers are entitled to a refund during a ‘cooling off’ period following the signing of a residency contract.
What happens upon vacating?
The cost of entering a village depends on the facilities and services offered. Monthly service and maintenance charges also apply and you may have to pay for extra personal services like laundry.
Finding the right village
Other accommodation: Your or your partner’s needs may change in the future, so you may also want to consider what other types of accommodation are available. Many developments are now offering serviced apartments and residential aged care at the same location, which means that even though your needs might change, you can still live in the same community.
To help you with the decision making process, here are some points to consider:
Finances – Know your budget, what you can afford and what other ongoing costs are required. Always seek expert legal and financial advice. Ask questions and ensure you fully understand all the financial and legal implications of living in a retirement village before you sign anything or hand any money over.
Lifestyle: Think carefully about how you spend your time now and how you want to spend your time in the future. For instance, if you are looking for a complete lifestyle change, you might consider a resort retirement village. Many villages now offer special interest facilities such as golf and tennis courts, and more are now accepting pets. You may also want to think about whether you want a garden or access to one.
livingRetirement
Location: When looking at locations, you may want to consider whether you want to be closer to family or stay in or near the community you’re already in. You may have always dreamed of living by the sea or in the country, while proximity to shops may also be important to you.
Support: One of the attractions of a retirement village is the peace of mind of 24-hour help and assistance. Many villages now offer additional home support services. This is ideal if you need additional help with personal care, meals, laundry and domestic assistance.
Amenities: Villages now offer a massive range of amenities including libraries, restaurants, community rooms and barbeque areas. Ultimately you will be paying for these amenities through your weekly or monthly payments, so you may want to think about whether an all-weather indoor heated swimming pool or the caravan and boat parking is important to your needs.
Choosing a village When you have found a village that appeals to you and you feel would suit your particular needs, it is recommended that you don’t rush into making a Insteadcommitment.visitthe village often, get to know the management and staff as well as the residents’ committee and seek answers to all your questions.
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When deciding on a retirement village, be clear about what you want, what you are prepared to compromise on and what you definitely don’t want.
“The support from the nurses is invaluable.” Brian Resident at Ryman’s Weary Dunlop Retirement Village Brian lives a few steps away from his village’s specialist dementia care area. He loves that he can pop in any time to visit his wife, Pauline. Being able to entrust Pauline’s care to her nurses gives Brian a sense of relief. He says that their professionalism and support has been invaluable, both in providing quality care for Pauline and keeping him informed. And knowing that his wife is so well cared for gives Brian the chance to socialise with fellow residents and enjoy everything on offer in the village. We’ve been caring for our residents and local communities for over 35 years. While life has changed for Brian and Pauline, Brian’s grateful that they live in a place that helps them stay together. It’s another example of how we’re pioneering a new way of living for a new retirement generation.
For more information on our retirement villages, rymanhealthcare.com.auvisit:
RESIDENTIALAgedCare Call 13 22 78 Baptcare has 15 aged care communities in metropolitan Melbourne and regional Victoria. y Residential respite care y Permanent residential care y Palliative care y Freshly nutritiousprepared,meals y Registered nurse on site 24 hours a day, 7 days a week y Allied health practitioners y Lifestyle activities y Lounge, dining and recreational areas. baptcare.org.au A place that’s rightfor you ! 114
Independence
Many retirement village residents say they have become more active, confident and social since moving to a retirement village, and some go as far as to say they wish they’d done it sooner.
Regular ‘Happy Hours’ and afternoons spent watching televised sport are also popular activities among some residents.
Before signing on the ‘dotted line’ . . .
The idea of downsizing and living in a retirement living community may be appealing, but there are certain factors which should be considered prior to making the transition from your home to ‘the village’.
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Retirement village contracts are complex legal documents that can be hard to comprehend for someone without professional training. So, it’s important to understand your rights and responsibilities and obligations under the contract, before you sign.
Most retirement villages have a great sense of community and while you are encouraged to participate in activities and join social events, it’s not obligatory to go to everything on offer.
Sense of community
A major appeal of retirement living is that help is at hand if there is an emergency situation and the on site security in various forms gives you peace of Furthermore,mind.management and staff can help organise additional support and services such as home maintenance and other services like organising laundry and dry cleaning.
While each village has its own culture, they are based on ‘senior friendly’ criteria and a community focused environment. You’ll be surrounded generally by like-minded friendly and welcoming neighbours.
Depending on the village, some of these activities may include aerobics, water/aqua aerobics, card afternoons, Probus, personal training, knitting and sewing circles, craft groups plus outings to galleries, movies, events and places of interest.
If you need some assistance to remain living independently, you can arrange for home support services like meal delivery or personal care services to help you out. You can choose to pay for these services yourself, or you may be eligible to receive a Government subsidy for these services. Find out more under ‘Support at home’ on page 17
Also, request a copy of the village rules. These are generally appropriate rules to enable residents and guests to enjoy the village, particularly communal areas, and its lifestyle, and are based upon courtesy and a mutual understanding between residents and management.
Life in a village Living in a retirement village can offer a supportive environment and encourage independence, as well as the ability to enjoy social and leisure activities, if you choose.
Ensure you have the full details of all applicable charges and what they cover before entering a village.
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Have you looked at a sufficient number of villages to be able to compare the services and facilities?
Are there upfront costs?
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Before signing a retirement living contract, take all of the documents and any questions you may have about the village to a legal practitioner or financial advisor who understands the legal and financial implications of retirement village contracts. Go to pages 199 –202 for a list of retirement accommodation options.
What type of contractual arrangement is in place? i.e. is the village Strata Title, long term lease or licence, Company Title, Unit Trust, Periodic Tenancy etc.
To make the process a little easier, we’ve created a checklist of factors for you to consider prior to signing a retirement village contract:
It is not uncommon for people to mix aged care homes up with retirement villages. However, nursing homes and lifestyle villages are not the same.
Village checklist
Myths about retirement villages
Is residential aged care accommodation available?
Have you fully discussed your decision to move to a retirement village with family, friends, or advisors?
Is healthcare provided? How respectful are the staff of village residents’ privacy? How secure and safe is the village? Are pets and guests allowed?
Don’t rush into making a commitment and seek expert advice and answers to all of your questions.
Since people are confused about retirement communities easily, here are the top myths about retirement villages answered:
Have you received a copy of the village rules? How are disputes resolved within the village? What happens if you wish to re-sell or re-lease the unit?
Retirement villages have a lot of lifestyle perks, ranging from social clubs and garden groups to lawn bowls and other amenities.
Myth 1: I need to be fully retired to move into a village Retirement villages tend to be for people aged 55 and over, however, that doesn’t mean you have to give up work. It isn’t uncommon for people to remain at work, but move into a retirement village to prepare themselves for their future retirement.
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Home Care Services | In-Home Nursing | Personal Care Moving into a retirement village also gives you a great opportunity to experience retirement life every day while still working.
Myth 3: Villages are expensive to live in
Villages do not provide aged care services to their residents as they are not nursing homes. Not only that, retirement villages require their residents to be relatively independent, which is why they are open to people aged 55 years and over.
Villages have a lot of social activities and amenities available which are meant to encourage interaction and socialisation, and improve on your current Retirementlifestyle.villages want you to remain independent within your community inside the village and outside. So you do not have to worry about losing your independence or former lifestyle if you move into a village.
Come home to Calvary. 1300 66 00 calvarycommunitycare.org.au22
Myth 2: There is no privacy
Myth 4: People in villages are for old, frail people
In general, retirement can be an expensive time for older Australians. You no longer are making income and are spending your hard-earned money. But most retirement village houses, units or apartments can be no more expensive than normal houses in the community. It all depends on the location and amenities.
Moving into a retirement village doesn’t mean you give up your independence or right to privacy. You will usually be in self-contained homes, units or apartments, and you will be the only one to hold the keys. You can be as active as you want to be while in your retirement village, just as it would be if you still lived in the community.
Myth 5: I will lose my independence and lifestyle
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As we get older most of us reach a critical point that requires us, or those closest to us, to reassess how and where we live. Transition can be difficult, but it doesn’t have to be. If this is you, or someone you care about, then we may be able to help.
Pictured (l-r: Georgie Landau & Judy Warren) move transitioning life changes aged care support and information www.moveubytlc.com.au
A placement consultant can take over a lot of the stress of searching for and transitioning into an aged care home. These professionals can also assist you in finding a bed placement more promptly because of their connections with aged care providers and services.
Judy and Georgie of moveU can help you: or someone you love find suitable housing solutions reduce the anxiety associated with the move minimise the stress on family relationships
Supports: holding your hand from initial meeting, to being a friendly face as you enter the Aged Care Home.
Georgie Landau: 0412 247 453
As we get older most of us reach a critical point that requires us, or those closest to us, to reassess how and where we live. Transition can be difficult, but it doesn’t have to be. If this is you, or someone you care about, then we may be able to help.
•
•
Provides: personalised care, support, advice and information to navigate the aged care system, in a truly client centred way. Humanises: the placement process.
MoveU-third-2022.indd 1 10/5/22 1:12
Judy Warren: 0411 757 185
Pictured (l-r: Georgie Landau & Judy Warren) Initial enquiry
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You might think its a lack of information or understanding but in fact its because you are both the carer and the person emotionally involved as well as the decision maker. This process can be eased significantly with the help of an aged care placement consultant who can take control of the running around, paperwork and planning.
aged
Our skill lies in helping to minimise stress and anxiety. about the people you love.” of us reach a critical point that requires us, to reassess how and where we live. difficult, but it doesn’t have to be. If this is you, about, then we may be able to help.
Judy and Georgie focus on WHO YOU ARE and WHO you have been in your LIFE! That is why we meet and spend time with all clients.
A placement consultant makes your job easier
•
Judy Warren: 0411 757 185
Email: info@moveubytlc.com.au
moveU can help you: love find suitable housing solutions associated with the move on family relationships 247 453 757 info@moveubytlc.com.au185
Judy Warren) move transitioning life changes aged care support and information www.moveubytlc.com.au care support, information and advocacy pm
•
Georgie Landau: 0412 247 453
Liaises: communicates and arranges site visits to appropriate facilities. Accompanying you on this journey.
Judy and Georgie of moveU can help you: or someone you love find suitable housing solutions reduce the anxiety associated with the move minimise the stress on family relationships
•
Judy Warren: 0411 757 185 or www.moveubytlc.com.aujudy@moveubytlc.com.au
Reduces: fear and anxiety associated with placement.
“We care about the people you love.”
Moving into residential care is a situation most people postpone for as long as possible until the point of necessity, often leaving little time to organise everything.
If some initial planning were to be undertaken it could soothe the transition and reduce the stress at what is a critical turning point in people’s lives.
“We care about the people you love.”
Needing to place a loved one into an aged care home can be a highly stressful event for families and carers.
consultantsPlacement
Planning should include obtaining information on the financial implications of entering residential care, gaining information on the facilities available in your area and ensuring Wills and Powers of Attorney and Guardianship are up-to-date.
By knowing the culture of each facility and getting to know you, placement consultants can determine which homes would best suit your needs and preferences, and make prior applications to these homes. Without the assistance of an aged care placement consultant, you or your carer would need to constantly phone the facilities of your choice to demonstrate your eagerness and commitment to obtaining a bed in that home.
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What are the family dynamics around the placement decision and the impact on everyone involved?
Pauline’s family centred approach comes with firm but gentle clarity and the competence of years of experience. She’ll ease your concerns by supporting your family with all aspects of this process, which allows you to focus on your loved ones.
How a placement consultant can help Every single transition to aged care is unique and a placement consultant will take several things in consideration to make sure the advice is right for your circumstances:Areyoulooking for care options for a single person, or a couple?
Is there a physical condition that is deteriorating, are mental faculties and awareness impaired?
She’s an independent professional. The recommendations she gives are based entirely on your individual circumstances – backed up by her knowledge of the Aged Care system and her experience in navigating it.
Having extensive knowledge of facilities in their area, as well as the placement process, an aged care placement consultant can often find a home faster, and one that is specially suited to your requirements.
To speak with Pauline call – 0419 327 294 E: Forpauline@wellplacedcare.com.aumoreinfovisit-www.wellplacedcare.com.au
Is there acceptance or understanding of this part of the journey?
Through their established relationships with aged care homes, they are familiar with the culture of each home and, most importantly, they have advanced knowledge when vacancies become available.
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Pauline’s Caring and Comprehensive Service offers: Specialised Independent Aged Care Advice, Advocacy & Future Planning Suitable selection of Home Care Providers & AssistanceFacilitieswith Assessments, Services Australia, Removalists, Financial and Estate Planners Book tours and guide you through a list of recommended facilities Negotiation of accommodation fees and charges to achieve the best financial outcome Quality Placement and Post placement follow up Independent & Personalised Aged Care Specialists P laced c are
consultantsPlacement
An independent professional is able to provide guidance based entirely on your individual circumstances, not biased by commission or kickbacks from any particular facility or provider.
Finally make sure you feel comfortable talking with the placement consultant because your professional relationship will rely on them understanding what you want and organising the appropriate care services to meet those needs.
Negotiate and advocate for you
They also complete all the necessary paperwork and application forms for entry into an aged care home which is helpful, as the applications can be quite daunting. They may suggest seeking financial advice where required.
When you’re choosing a placement consultant to support you through the aged care transition, look for someone who is an expert in building and nurturing relationships, who is unbiased and independent, and has no business investment or alignment with any aged care facility.
The aged care placement consultant advocates on your, and your family’s, behalf and is able to assist with the whole assessment process.
Some placement consultants charge by the hour, whilst others offer a package of services for one fixed price. Ensure that you are advised of all the possible fees and costs up front.
Face to face family meetings to discuss your situation and a respect for the emotions of all the family members involved
Counsel that prioritises family sensitivities, needs and special requests, before asking how much money is available and getting the status of the financial situation
Choose an advocate who will ease your concerns, supporting your family with all aspects of this transition, allowing you to focus on your loved one.
Placement consultants are most happy for you to call them for a chat and understand you may talk to a number of them before making your choice.
An aged care placement consultant helps share the load at this crucial time, can significantly speed up the time it usually takes to find a placement at a suitable home, thereby easing the transition into residential care.
Practical assistance with urgent placement situations – which they often are – where reducing the typical waiting times, or arranging respite care, is a necessity.
Within Victoria, there is a range of well qualified placement consultants who can help you in your search for aged care options.
You can be open in your discussions because, as health professionals, they have a policy of confidentiality. Their professional fees may differ and it is reasonable to advise them if you are working to a budget.
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Support and recommendations that cater for the specific requirements of your family and loved one
Choosing a placement consultant
consultantsPlacement
Be sure about your expectations of service and what the placement consultant is able to provide, including:
Placing a family member into care can be life changing. There are many factors – physical, social, psychological and financial – that may arise which families sometimes find too difficult to cope with by themselves.
Health based case managers are usually a nurse, social worker or allied health Communityprofessional.basedcase managers generally have skills from a range of disciplines such as social workers, behavioural science, allied health or nursing.
You may feel rejected and unloved or are scared to take the step of going into care and worry you’ll lose your independence.
Some placement consultants offer counselling as part of their services or may be able to refer you to a counsellor.
Feelings of guilt
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Every family member wants their opinion considered when it comes to making choices. Such situations can result in family conflicts.
The journey into aged care is often a challenging and emotional time. Not only for you, the person going into care, but also for family members, who have sometimes cared for their loved one for a long time.
Resolving family disputes
Case management may be short or long term, or episodic. It plans for both current situations and your long term needs.
Case management
Case managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs and goals.
If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services.
consultantsPlacement
At the same time many family members feel guilty about not being able to look after their loved one anymore. They feel overwhelmed by the aged care system and can’t give the assistance that is required.
The case management process uses a comprehensive approach to identify and implement health and social care services to optimise your health, quality of life and active participation in the community.
However, If you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager.
Finding professional support may relieve you from negative beliefs and provide you with coping skills which can ease the difficult journey towards placing a loved one in care.
There are specialist health professionals who offer independent, non judgmental services, which can explore the subtleties of each situation and offer caring support in addition to counselling and conflict resolution.
You can find placement consultants in the products and services directory on pages 228 –229 or search on AgedCareGuide.com.au
Many case managers offer no lock in contracts, meaning care can be arranged for one, several or many ongoing visits, and you only pay for what you use.
consultantsPlacement
The aim of care planning is to provide appropriate and coordinated care that you have control over. Care plans are person-centred and prioritise the needs identified in the comprehensive assessment.
Hourly rates vary between private case management organisations so always ask for a breakdown of costs before employing them.
Options ~
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The service of a private case management is not Government-subsidised in any way, so you will be charged for all services.
The case manager implements the care plan and this may include identifying support services that other community care agencies will Servicesprovide.may include the purchase or hire of equipment or installation of assistive aids, such as bathroom rails, and negotiating with support agencies for delivery of services.
3715 Home
Care planning
Private case management services are supplied by experienced, tertiaryqualified case managers, to provide support services and coordination across a wide range of community and supportive health services.
Talk to a real person who can help now 08 8121 Care Options Retirement Living Residential Aged Care
The duration of private case management is flexible, and may be shortterm or ongoing, depending on your needs. How much does it cost?
The case manager also monitors each individual to ensure the service provision is effective and financially accountable, to identify changes and Looking for independent advice?
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Generally, an invoice for all care services purchased on your behalf will be provided to you each month.
Waiting periods for private case management are generally reduced compared to some Government subsidised services.
it
sold?’ and ‘what
your life. Independent Licensed Centrelink/DVA Specialists! Call the PrimeCare Team Today! On 1300 853 875 or E: enquire@primecarefinancial.com.au W: www.primecarefinancial.com.au Video and phone consultations available! Geelong: Level 1, 27-31 Myers St, Geelong VIC 3220 Mornington 29 Tourello Rd, Peninsula: Mt. Eliza VIC 3930 Sunshine: Level 5, 12 Clarke St, Sunshine VIC 3220 The PrimeCare commitment to you: ◆ Low flat fee consultation ◆ Minimise your means tested care fee ◆ Explore all options to maximise Centrelink / DVA Pension ◆ Explain the fees, charges and entry and exit costs ◆ Explore options to retain the family home ◆ Illustrate the most affordable accommodation options ◆ Complete and lodge Centrelink forms – to save you time ◆ Explain all the savings available for self-funded retirees ◆ Make all information clear and easy to understand “Expert Aged Care Advisors Since 2007” Templestowe: 291A High St, Lower Templestowe VIC 3107 Let the TRUE Independent Specialists assist you in Aged Care! Melbourne: Suite 302, 685 Burke Rd, Camberwell VIC 3124 Bayside: Level 1, 441 South Rd, Bentleigh VIC 3204 Dandenong: Level 2, 311 Lonsdale St, Dandenong VIC 3175
you, your
124 VICTORIA 2022/23Aged Care Guide adviceFinancial Managing the complications of aged care
The financial decisions surrounding aged care may be overwhelming, due to the different funding mechanisms that apply to questions such as should be will happen require during what is often the busiest time of
‘what are your options?’, ‘what will it cost?’, ‘will you keep the house and rent it out or
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P: (03) 5224 2700 E: mfs@muirfieldfs.com.au W: www.muirfieldfs.com.au PlanningFinancialAdvicesince1989 Retirement SuperannuationPlanning&Investment Centrelink support Aged Care advice Geelong Office 3/400 Pakington St, Newtown Torquay Office Suite 11, 4-6 Gilbert St
Just getting a basic understanding of what forms need to complete, when to complete them, and where to send them can be a difficult path to navigate. care then need to consider important issues such as: How to pay for any accommodation payments to sell the family home or rent it out to maximise or keep the pension is happening all at a time when your main concern is finding a suitable place for loved one to receive the care they need. important to take your time researching the options available and get answers to all questions before making any decisions about how to pay for care. understanding the rules and being able to apply them to individual circumstances, financial advisors are able to save their clients thousands of dollars.
125VICTORIA 2022/23 AgedCareGuide.com.au adviceFinancial
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Throw in the payment/deposit system – Refundable Accommodation Deposit (RAD) or a Daily Accommodation Payment (DAP) – negotiating various fees with a facility, and filling in Centrelink forms, things can quickly become overwhelming.
These can be further complicated by the impact that a move to care has in terms of the pension paid by Centrelink and the fact that the family home is treated differently for pension purposes than for aged care purposes.
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126 VICTORIA 2022/23Aged Care Guide Specialising in financial advice for Aged Care • Choices in relation to the family home and other investments • Analyse affordability • Maximise DVA/Centrelink pension • Provide assistance with Centrelink paperwork • Provide analysis of estate planning matters Suite 22b, Level 2, 80 Keilor Rd, ESSENDON NORTH VIC 3041 Lauren Ainsworth & Evelyn Ali P: (03) 9374 1133 E: finance@moneyplan.com.au W: www.moneyplan.com.au
What licenses, credentials or other certifications do they have? Will they provide you with an outline of all your options? Will they provide their advice in ‘plain English’ and in writing?
Important questions to ask
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Maximising Government pensions
adviceFinancial
Review and planning of tax implications
Choose how you will pay the aged care fees before understanding all of your options.
Negotiating with aged care facilities
Things you ‘should not’ do
Keep in mind, not all financial advisors are experienced in dealing with the financial complexity of entering into aged care.
Some important questions you should ask before engaging the services of a financial advisor include: Do they specialise or have experience with aged care financial issues?
Instead seek help from a Certified Financial Planner who is experienced in aged care.
How an expert can help
A specialist aged care financial advisor can cut through the vast amount of information available and make sure that all aspects of your financial situation are addressed – the family home, accommodation payments and care fees, cash flow, and investment planning.
Allowing or enabling the dominant family member to influence the Incorrectlydecisions.assume that all decisions must be made before you can get the care needed.
The best financial strategies and options will depend on your specific circumstances, objectives, and situation.
A financial advisor can help you focus on the information and issues that are important to you and your specific financial situation.
Financial modelling of multiple care options
Minimising nursing home fees
While every situation is different, there are some common elements of aged care financial advice which professional consultants often provide to their Someclients.ofthese elements include:
before understanding the Age Pension and aged care fee impact.
Decide to rent the home before everyone discusses and accepts the Decideconsequences.tosellthehome
Make untested or inaccurate assumptions about your ability to meet the aged care costs.
Strategies to fund accommodation payments
Generally financial advisors charge a fee to help you with strategies to fund your aged care journey.
Find out more about financial counselling services in your State or Territory on financialcounsellingaustralia.org.au or call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor over the phone.
When searching for a financial advisor, asking these questions can help you find the right person to assist you in accessing aged care and ensure you are able to meet all your personal goals.
That is why, when choosing a financial advisor you should also consider their personal attributes as an expert, such as how impartial and balanced their advice is, whether their advice and decisions are considerate and measured as opposed to emotional or impulsive, if they are easily able to explain complex information to you, and if they show interest and engagement in your personal situation.
Will they deal with Department of Veterans’ Affairs or Centerlink on your behalf? How much do they charge?
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Fees will vary and it pays to contact a number of experts for a quote on their services so you can compare.
Seeking help from an expert means they will be able to access all the benefits and schemes available for your situation that you may not have known about and been able to access if you navigated the aged care system yourself.
If you’re experiencing financial difficulties and have little income, you may be able to receive free financial counselling services.
Operating from community organisations, financial counsellors can provide independent and confidential information, support and advice on a range of areas including consumer credit law, bankruptcy and debt collection laws, industry hardship policies, and Government concession frameworks. They can help you in your negotiations with financial institutions and creditors and may also be able to assist with your budgeting and referral Servicesneeds.arefunded by State, Territory and Federal Governments and are provided free of charge.
What will it cost?
adviceFinancial
Is the service a once-off or an ongoing service?
Disclaimer: The information in this book is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.
You should be open with your financial advisor about your financial situation and what assets are available, so your advisor can provide the best advice for your situation.
If you cannot afford financial services, you can access Government financial counselling services for free. Financial counselling
While financial advisor services do cost, the amount of money they can save you in the long run can make the advice and services worth it.
1300 133 bluecross.com.au414 As one of Victoria’s largest aged care providers, BlueCross offers personalised care in your home or one of our 32 residences. Our welcoming residences and caring staff provide residential care, respite services, home care, and dementia support. Whatever your needs and lifestyle, we’ll keep you living your best you. ENJOYING LIFE NEVER GETS OLD BLUECROSS KEEPS YOU DOING THE THINGS YOU LOVE
Welcome to a caring community Enquiries welcome (03) 9428 2800 or visit www.maacg.com.au At MACG, everything we do is for our residents. As skilled and passionate professionals, family owned and operated for over 25 years, we specialise in providing high quality care in a welcoming, Ourhomelike environment.residentsenjoyarich and varied lifestyle, one designed for socialising and emotional wellbeing. Our 24-hour care teams build strong, meaningful relationships with our residents. This enables us to provide first-class permanent, respite, palliative and complex care. Family values proudly sit at the centre of everything we do. Afterall, home is where the heart is. Enquiries are always welcome. Ashwood Grand Cedar Aged Care (03) 9811 5600 Boronia Boronia Residential Aged Care (03) 9762 1877 Carrum Downs Carrum Downs Aged Care (03) 9784 2800 Coburg North Northern Gardens (03) 9350 5033 Hughesdale Oaklea Hall (03) 9569 0988 Narre Warren Casey Aged Care (03) 9705 4200 Narre Warren South Casey Manor (03) 9703 0188 Parkdale Parkdale Aged Care (03) 9580 0499 Traralgon Traralgon Aged Care (03) 5176 0759
Fact 1 – This is not lost money
The costs for residential care are divided into three categories:
The interest rate used for this conversion is 5.00% (for entry from 1 July 2022).
For example, a RAD of $400,000 is converted to a DAP of $54.79 per day.
For most people however, the biggest concern is how to pay the large amounts quoted for a room. These range from around $100,000 to $2 million but will commonly be between $400,000 - $600,000. These lump sum payments are called Refundable Accommodation Deposits – RADs.
The first thing to know about RADs (paid since 1 July 2014) is that they are fully refundable when you leave care, unless you allow the service provider to deduct other fees to help with your cashflow. Repayment is also guaranteed by the Federal Government if paid to an approved provider. This is an important thing to check when you are selecting a care provider.
The daily care fees can be over $100,000 per year, but a large portion is paid by the Government. The contribution you would pay is between $19,071 and $47,159 depending on your financial means (as assessed by Services Australia).
Fact 2 – You don’t have to pay the lump sum Accommodation payments are quoted as a lump sum but are also converted to an equivalent Daily Accommodation Payment (DAP).
Cost of accommodation Daily care fees Extra services
Nearly half of Australians take up an aged care bed within one month of being assessed as needing full time residential aged care. Most people want to remain independent throughout retirement and to stay in control of where and how they live. Your ability to do so may depend on your health and physical well-being. As we age, some things become harder to do on our own.
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Aged care cost –What you ought to know
Seeking financial advice on what options you have for payment and funding strategies may help to minimise your stress.
If your ability to live independently starts to decline and you need help with daily living activities such as cooking, cleaning, and personal care, you may need to move into residential care.
adviceFinancial
One-quarter of your retirement is expected to be ‘care years’ where help may be needed with daily living activities.
Let’s examine some of the facts around accommodation payments.
If you don’t have enough assets, paying a part RAD and part DAP may help, but only if you have surplus cashflow to pay the DAP.
One further strategy option is to pay as much of the RAD as you can afford and then instruct the service provider to take the DAP (on the unpaid amount) out of the RAD you have paid. This option leaves your income to meet daily care fees and living expenses but reduces the RAD refunded when you leave. This can help you fund the accommodation payment to access the care you need.
You don’t need to make this choice until 28 days after moving into care and the service is not able to pressure you to choose any particular option.
If you accept a place in a residential service, you can choose whether to pay the full RAD, the full DAP, or any combination of the two.
If you don’t have enough assets to pay the RAD the first step may be to see if you qualify for Government concessions as a low-means resident – this would require your share of assessable assets to be less than $178,839.20.
Fact 3 – Even with less assets it may be affordable
Example Bert is moving into residential care. He is a widower on the full age pension with a home worth $420,000 and $20,000 in the bank. The service he and his family have chosen is asking for a RAD of $530,000 (or $72.60 per day).
adviceFinancial
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If you don’t qualify you will need to find a way to fund the full accommodation payment requested by the service.
Fact 4 – There is no pressure to act quickly
We Plan
(ABN
097 797 049) AFSL & Australian Credit Licence No. 236523. • Financial Advice for Aged Care • Options for Independent Living • Superannuation & Pensions • Centrelink Applications & Forms • Advance Care & Estate Planning or visit us online www.weplanfinancial.com.au Contact us today on 03 8526 8961Talk to an expert. We provide quality, affordable financial solutions for seniors & their families navigating the aged care system. We hold your hand throughout the process & ensure you don’t pay more than needed for your care. : retirement & beyond.
All decisions do not need to be made before you can get the care needed – there is no rush.
Understand that each group you may be dealing with, be it the hospital, social worker, aged care facility or Services Australia (Centrelink / My Aged Care) has a desire to assist you, they do not put all the pieces of your puzzle together.
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774) is a Corporate Authorised Representative of Infocus Securities Australia Pty Ltd (ABN
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Bert is worried that he cannot afford a place in this service without asking his children for help. He sought advice on his options and decided to take the advice to: Sell his home Use the net sale proceeds to pay a $400,000 RAD, leaving a DAP of $17.80 per day on the remaining $130,000 Instruct the service provider to deduct the DAP each month from his RAD This leaves his $25,677.60 age pension to cover his daily care fees of $19,961.85 per year (this includes the basic daily fee and the means-tested care fee) plus some personal expenses. His DAP is deducted from his RAD leaving Bert financially self-sufficient and keeping around a $20,000 cash reserve to meet other expenses.
This information is general information only. You should consider the appropriateness of this information with regards to objectives, situation needs. Pty Ltd 31 756 092 47
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132 VICTORIA 2022/23Aged Care Guide adviceFinancial Let us make entry of your loved-one into Aged Care as stress free as possible You are as close to us as your telephone or computer. We can join family members together anywhere in telephone or video conference calls. Nixon Financial Services Pty Ltd ABN 45 128 864 568 is a Corporate Authorised Representative of Sentry Advice Pty Ltd AFSL Number 227748. Bob Nixon, Marlene Zwarts and Michelle Abela are Authorised Representatives of Nixon Financial Services Pty Ltd and each have attained the status of an Accredited Aged Care Professional™. CALL TODAY TO ARRANGE A FACE TO FACE OR ZOOM MEETING Office Phone: 1300 930 084 Emergency: 0412 335 246 www.agedcareadvisors.com.au Offices at: 23A Hamilton St, Gisborne, Vic 3437 and 19 Evans St, Sunbury, Vic, 3429 Our team of specialist Aged Care Advisors can help you with: Understanding the charges relating to Aged Care Analysis of the person’s financial position Presenting options available to make an informed decision Maintaining or maximising Centrelink/DVA benifits Planning to cover cashflow needs Completing the paperwork Estate planning review Investing surplus monies if any Bob Nixon Marlene Zwarts Michelle Abela ACCREDITED AGED CARE PROFESSIONAL™ Do not feel pressured into signing documents, completing forms or make decisions straight away Seek advice first, as sometimes opportunities present themselves to improve your situation before you complete these forms – it can be hard to unscramble an egg! Fact 5 – You should get advice and not all advisers are ‘equal’ Identify an experienced and Accredited Aged Care Professional who can help you make the right decisions, outline the options available to you and the benefits and consequences of each decision you are considering. They can support you during stressful and tumultuous times, like mediating any family discussions, or help you create a clear aged care plan. Additionally, a financial advisor can review your financial situation and find what you can afford, develop strategies to improve your financial position, explain any Centrelink payments and aged care fee impacts, and review your estate plan to avoid any future issues. Disclaimer: The examples provided are illustrative only and contain information that is general in nature. It does not take into account the objectives, financial situation or needs of any particular person. You need to consider your financial situation and needs before making any decisions based on this information. Rates are current as at 1 July 2022. The information for this article has been submitted by Dianne Chalk (CFP®), from Chalk Financial Planning, Accredited Aged Care Professionals (TM) Authorised Representative (No 247568) of 314 Financial Partnership Pty Ltd, AFS Licence No 501527.
Sell your home ‘stress free’
By helping you through every step of the selling process, the seller advocate can help you get the best price for your home.
A seller advocate can also organise and manage the presentation of your home.
The seller advocate assesses your property’s worth, selects an appropriate target market and advises on the sale method.
When it comes to selling your home, some of the stress can be removed by engaging the services of a seller advocate to deal with the real estate agent.
Having made the decision to leave the family home to enter an aged care home or retirement village, how and where do you begin with selling what may be your biggest asset?
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At Real Estate Care Service, there is absolutely no extra cost to use our vendor advocacy services and we keep you informed through the entire process
Specialising in Aged Care Real Estate
The advocate then interviews and selects an agent based on your requirements. This ensures your budget is not exceeded and that your expectations are met. The seller advocate can also negotiate the agent’s fee and sale price. This service reduces the contact between the seller and the real estate agent and ensures that the property’s set price range is attained with no nasty, unexpected surprises at any stage.
We work with our vendors every step of the way, from preparing the property for saleright through to settlement
Our hands on approach includes sourcing the right agent within the agency and handling all negotiations on your behalf, to ensure a stress-free and great result for your property Real Estate professionals, with over 10 years of experience, working within the aged care industry A free advocacy service assisting families when selling their home
www.realestatecareservice.com.auinfo@realestatecareservice.com.au
movingandSelling
The seller advocate’s fee is a percentage taken from the real estate agent’s fee, so there is no direct cost to the seller.
Tips to selling ‘stress free’
movingandSelling
Do your research – what is the house really worth?
Will the sale of your home impact on pensions?
They know how to increase the appeal and value of your home. And, if there are items you wish to sell, the seller advocate can arrange to have them valued and auctioned.
Delivering valuables and important documents to the appropriate person
Everything from a quick tidy up to a renovation or makeover can be handled by them. Landscaping, gardening, building, and decorating, refitting, rubbish removal – you name it.
Seek professional advice from a seller advocate, as well as a financial and legal advisor.
Here is some advice to selling ‘stress free’; common ‘selling mistakes’; and the benefits of ‘downsizing’ the home to maximise your quality of life.
Sorting the saleable items, identifying valuables, determining items to be discarded, compiling all documents
De-stressing your move
Many people who are moving need packers, removalists, unpackers, sorters/de-clutterers, assistants, confidants, coordinators, cleaners and gardeners all rolled up into one.
Coordinating real estate agent, auction house, cleaner, gardener, repairs and all other services
Compiling an inventory of the contents and arranging valuations
De-clutteringinclude:and sorting through household contents
People who are downsizing, moving in to a smaller unit or having to move into a nursing home often have 50 years or more of accumulated goods and belongings.
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Clearing the home or unit prior to sale or tenancy termination
Think about the presentation of the home – are you going to sell it furnished or empty?
Delivering unsaleable goods to charities, and removing rubbish
If you need help, the best avenue is to speak to a case manager, social worker, placement consultant or contact a business that specialises in practical assistance with all aspects of relocating.
Services often
What methods of sale and marketing will you employ?
Unpacking your belongings in your new home
Gathering bequeathed items, photographs and memorabilia
A professional relocation business may help alleviate all the emotional and physical work involved in relocating yourself, a loved one or friend into an aged care facility.
Assisting people to relocate into alternative accommodation
Install electronic devices like a TV or computer and hang pictures.
If there is no Will, a next of kin or relative can make an application for Letters of Administration to the Supreme Court to receive control of the estate. It’s important to update your Will regularly, for instance, if you get married your Will is automatically revoked in Victoria.
Most people know you should write a Will to make sure your loved ones are provided for when you die, but what happens if you are left unable to make decisions for yourself due to accident, illness or other circumstances?
A well prepared and executed estate plan can not only save your estate unnecessary costs in the future but can also save your loved ones from unnecessary stress after your death.
Executors and administrators In Victoria, the executor of the Will generally need to apply for a Grant of Representation through the Supreme Court for permission to take control of the estate.
To find out more information, visit the State Trustees VIC website, statetrustees.com.au, or contact the Office of the Public Advocate on publicadvocate.vic.gov.au.
A properly drafted, up to date Will is the only way that you can be sure your assets will be dealt with as you wish when you die.
Effective estate planning ensures your assets are protected and distributed to the right people according to your wishes.
planningEstate
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Compared to other States and Territories, in Victoria getting divorced or separating from a partner doesn’t necessarily revoke your Will. So you should regular update your Will when there are relationship changes. In Victoria, if you die without a valid Will, your estate will be treated as ‘dying intestate’ and your assets will be distributed under the Victorian intestacy law to your surviving relatives.
Estate planning
By creating an Enduring Power of Attorney and nominating a trusted friend, family member or organisation, you put in place an effective plan to enable someone of your choosing to step in on your behalf when you are unable to make your own decisions. Think of it as a ‘living Will’.
It is a plan which involves you considering who you want to be in charge of your Will, who you want to benefit from your estate, your funeral wishes and who you want to look after your financial and personal/health matters if you were to lose capacity during your lifetime, for example by way of dementia or stroke.
A ‘living Will’
The only way to ensure that your loved ones are protected is to obtain proper legal advice regarding your estate planning.
Estate planning is the process in which you discuss with a legal practitioner what you want to happen with your estate, known as your assets, when you die.
However, sometimes a problem may arise, and you may need help to speak up and have the problem resolved.
An aged care advocate can assist you to take choice and control over your care services and work with you and your family on the best way to address your concerns with a provider. Their services are usually free and they can give you information, advise, and support you to express your concerns or even speak on your behalf.
In Victoria, an Enduring Power of Attorney can manage your financial, lifestyle and personal affairs. Medical decisions can only be made for you if they are also your medical treatment decision maker.
Advocacy If you feel unsure or unable to address your concerns with the service provider, you can ask an advocacy service to help you.
Most of the time aged care services work well and the people who use them are happy with the service they receive.
Supporting the rights of older people
Advocacy
The best time to create an Enduring Power of Attorney is while you are healthy and still capable of managing your affairs.
Choosing your own Attorney
An Advance Care Directive should also be created to outline your medicalwishes, this should be provided to your medical treatment decision maker.
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Looking after your affairs requires responsibility, experience and the ability to deal with such matters. Often a spouse or family friend is appointed.
Once an Enduring Power of Attorney has been executed, people or organisations nominated should be made aware of the document. It is advisable that people closely involved with your affairs should also be notified.
Many people feel uncomfortable raising a complaint or concern, but it is important to address your concerns early and not leave it to escalate. This can be particularly difficult if your complaint is about the care or services that you are dependent upon for meeting your most basic needs.
Nevertheless, we live in a society where each and every one of us, regardless of our age, has rights as citizens and individuals.
It is important to understand what a difference it can make to have a well-chosen Attorney. If you lose the ability to make important decisions whether they be medical, lifestyle, financial or personal, and you do not have an Enduring Power of Attorney or Advance Care Directive, there may be conflict over who should make these decisions on your behalf.
Family and carers may be uncertain about who can or should make decisions on your behalf. Often they may not understand the full implications of the choices that they are offered.
137VICTORIA 2022/23 AgedCareGuide.com.au Join us and have your say! DPS290921 For older Australians Australia's leading organisation of older Australians for more than 60 TrainingStrengthCOTAyearsgoesNATIONAL!It’s never too late to benefi from being more active Challenging Ageism andAgeismWorkDon’t get caught out by scammers! 1300 1400 cotamembership.org.au50 ADVOCATE INFORM INFLUENCE • Ambassador Card (valued at $199) • Gift card discounts • ONECOTA quarterly magazine • COTA Home Maintenance Services • Monthly competitions and prizes Contact us TODAY for details WE’RE ON A MISSION TO ADVANCE THE RIGHTS, INTERESTS AND FUTURES OF AUSTRALIANS AS WE AGE. THE MORE MEMBERS, THE LOUDER OUR VOICE! MEMBER BENEFITS Wi-Fi Agedreformcare Income/costofliving discriminationAgeism/ Health homelessnessHousing/ Mature employmentage connectivitySocial
As our population ages, the number of people affected by elder abuse is also expected to rise.
The Older Persons Advocacy Network (OPAN) is a national network of nine State and Territory organisations that have been successfully delivering advocacy, information and education services to older people in metropolitan, regional, rural and remote Australia for over 25 years.
The Australian Government funds OPAN to deliver the National Aged Care Advocacy Program across the country. Call 1800 700 600 to speak with an aged care advocate in your State or Territory or visit online at opan.com.au Elder abuse
Support you and give you confidence in addressing a concern Raise a concern with the service provider or speak on your behalf
Or the woman who became depressed and fearful because her addict son abused her verbally and psychologically, took her possessions, and isolated her Eldersocially.abuse is defined as any act which causes harm to an older person and is carried out by someone they know and trust, such as a family member or friend.
An advocate can:
There are heartbreaking stories of older people being mistreated by the people they trust and who are closest to them.
Advocates can assist with negotiating changes to your care plan, ensuring the needs of people from culturally diverse backgrounds are met.
Help you understand your rights and responsibilities Listen to your concerns and discuss your options
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Advice is generally provided on consumer rights, human rights, aged care rights and responsibilities, financial exploitation, substitute decisionmaking, and elder abuse prevention and response
Elder abuse can happen to anyone. A report from the World Health Organisation (WHO) suggests that the number of people experiencing elder abuse could be as high as one in ten.
They will aim to achieve the best possible outcome for you.
There are free and independent advocacy services in every State and Territory that provide free telephone advice, community education and other assistance for older people.
If you need information or advice about elder abuse, contact the National ELDERHelp line on 1800 353 374 or the State support service Seniors Rights Victoria on 1300 368 821.
They also deliver specialist community education, such as self-advocacy and how to meet the needs of people with dementia and special needs.
Like the case of the 85 year old gentleman who appointed a distant relative as his Power of Attorney. He was neglected, unable to return to his own home, and large amounts of money was taken out of his bank account without his permission.
The abuse may be physical, social, financial, psychological, or sexual, and can include mistreatment and neglect.
supportDementia
than 100 different types of dementia. The most common types Alzheimer’sare: – which attacks the brain resulting in impaired memory, thinking and behaviour
Vascular dementia – caused by poor blood flow to the brain, depriving brain cells of nutrients and oxygen needed to function Parkinson’snormallyrelated dementia – a chronic, progressive neurological condition, which in later stages can affect cognitive functioning
Changes like these can have a number of possible causes, including stress, depression, pain, chronic illness or medications.
Dementia and aged care
Support is vital for the person with dementia, as well as family members. Although the effects of dementia cannot yet be stopped or reversed, an early diagnosis gives families a chance to access services and plan for the future.
Good care depends on how well the care facility responds to the residents’ individual needs, including their physical, social and mental wellbeing. Where can I get help?
Are you concerned about lapses in memory or other changes in your thinking or behaviour, or in someone close to you?
The early signs of dementia may include: memory loss – particularly recent memories or experiences, confusion with time or place, changes in mood and personality, difficulty with planning or problem solving, and difficulty in completing familiar tasks.
Frontotemporal dementia – a disorder causing damage to brain cells in the frontal and temporal lobes, resulting in decline in social skills and emotional apathy. Behaviour and personality changes often occur before memory loss and speech problems
See your doctor if you, or someone close to you, are experiencing these kinds of difficulties. Receiving a diagnosis is important because the underlying cause may be treatable.
For people with dementia, their memory loss affects their adjustment to new places and persons. The move to residential care should be considered before a crisis forces a more urgent response.
Dementia can happen to anybody but is much more common after the age of 65. Dementia is not a normal part of ageing.
Memory change – is it dementia?
However, major changes in memory are not normal at any age and should be taken seriously. What is dementia?
Dementia is a general term to describe problems that involve progressive changes in memory, thinking, behaviour, and the ability to perform regular daily Thereactivities.aremore
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Specialised support
DBMAS has a multi-disciplinary team of experienced health care professionals such as registered nurses, social workers, clinical psychologists, geriatricians, speech pathologists, and dietitians.
InappropriateSleepAggressionRestlessnessHallucinationsmooddisturbancetoileting
DBMAS is committed to providing culturally sensitive and effective communication. If you require an interpreter service, you can call the Translating and Interpreting Service on 13 14 50 and ask them to contact the DBMAS service. For more information, contact DBMAS on 1800 699 799 or visit dementia.com.au
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Changed behaviour as a response to a person’s dementia may reduce quality of life for the person living with dementia and can contribute to carer or care worker stress. It is important to take steps to support the person living with dementia and the people that provide care to them.
supportDementia
Dementia Behaviour Management Advisory Service (DBMAS) can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers.
There are a number of organisations that offer support, information, education and counselling to people affected by dementia. The National Dementia Helpline offers advice and counselling on 1800 100 500 or dementia.org.au, or read on for information about how the Dementia Behaviour Management Advisory Service (DBMAS) can help.
Changed behaviours Behavioural change can occur for people with dementia, with many people experiencing changes to mood, thought, language, daily function or movement. The individual’s response to a particular circumstance or situation may alter or reduce as the dementia progresses.
Changed behaviours may include:
DepressedAnxiety
Dementia Behaviour Management Advisory Services (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family and health and aged care professionals to better understand and respond to individual changes in behaviour and emotions. The service can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. It offers specialised support, assessment, intervention and advice to assist carers and care workers of people with dementia where behaviours may impact on their care.
Eating ResistiveRepeateddifficultiescallingoutRepetitivequestioningWanderingHoardingtocareUnwantedsexualisedbehaviour
carelifeofEnd
A palliative approach – Aims to improve the quality of life for residents with a life limiting illness. This can be done by reducing their suffering through early identification, assessment and treatment of pain, and handling their physical, cultural, psychological, social and spiritual needs. The underlying philosophy is a positive and open attitude towards death and dying.
1. Primary care – For people who only require services from their primary health care professional(s).
Palliative care is divided into three subgroups:
Services to help at home
There are a number of different services that can offer extra support both at home or in a nursing home setting.
Services that may help you to stay in the comfort of your own home can include:aqualified nurse to dress a wound or provide continence advice; household jobs like cleaning, clothes washing and ironing; help with bathing or showering, dressing, hair care and going to the mealstoilet;and other food services – assistance with preparing and eating meals, or help for those with special diets; and helping to travel to shopping centres or appointments.
Whether you live in your own home or in a residential aged care home, when the end of life approaches you may require additional support.
Palliative care in a nursing home
The Guidelines for a Palliative Approach in Residential Aged Care outline three forms of palliative care in residential aged care, which include:
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The primary goal of palliative care is to provide supportive care and improve the patient’s quality of life by addressing any painful or distressing symptoms.
End of life care
3. Complex care – This group requires care from specialist practitioners. Patients are commonly referred to specialist palliative care services where they will receive the required care.
2. Intermediate care – Advice is provided by specialist palliative care services but care is still given by health care professional(s).
For palliative care in a residential aged care setting, the Government has developed a series of guidelines, which provides support and guidance to residential aged care facilities in providing palliative care.
Specialised palliative service provision – Involves referral to a specialised palliative team or health care practitioner.
Declining cognition can mean that a dying person with dementia is unlikely to have the capacity to make decisions or communicate their wishes regarding care. This may mean that any such decisions must be made much earlier in the course of dementia than for other illnesses, or alternatively, must be made by proxies on behalf of the dying person.
Providing end of life care can be particularly intense for family and friend carers.
supportCarer
There are some great support options available to assist you with practical and emotional support and you may be eligible for financial support from the Australian Government.
Support groups
With more older Australians looking to stay at home longer, more family and friends of older people are finding themselves in a carer role than ever Beingbefore.acarer can have a huge impact on your life and physical and mental wellbeing, as well as being isolating at times.
End of life (terminal) care – This form of palliative care is appropriate when the resident is in the final days or weeks of life and care decisions may need to be reviewed more frequently.
Family and friends
For more information about palliative care services, talk to your GP or contact your community health centre.
There are over 2.5 million unpaid carers across Australia. The caring role is a valuable and rewarding job but also a tough one, often balancing work, family and friends while making sure your loved one is well looked after.
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Caring is a very rewarding role to undertake, however, caring can also be very Caringdemanding.forsomebody can nearly be a full-time job, it’s easy to become out of touch with friends or family. Going to carer support groups provides time to relax, have some fun, and connect with others outside of your caring duties.
Palliative care for residents living with dementia often requires a different approach than palliative care for people with a terminal condition, as the process can take place over a longer period of time.
Residents with dementia
While managing their own grief and the grief of others, carers will be providing high level physical and emotional support that a patient needs at the end of life. Palliative care not only supports patients, but also their friends and families.
Carer support
A professional counsellor can provide advice on any situation you are facing, or even just listen to the struggles of everyday life. Depending on what you require, counselling can help with behaviour management, coping strategies, loss and grief, and any relationship challenges.
Support lines
To find out more about financial support for carers, contact Services Australia online or call 13 27 17.
Counselling services
Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling
There are also a number of support lines and websites to assist carers, just like you, in looking after older people.
Carers Australia – 02 6122 9900 – runs support programs including short term counselling for carers with qualified counsellors
Community run carer support groups can offer a safe and understanding environment to talk about your caring role.
National Dementia Helpline – 1800 100 500 – provides information and advice about dementia, connect you to support services in your area as well as provide emotional support to help manage the impact of dementia
Counselling is another great option to manage some of the pressures you may experience as a carer.
Since stressful situations can’t always be avoided, a counselling program can help you deal with different hurdles in a more productive way and help you face the caring role feeling supported and with renewed energy.
Some helpful support services include:
Carer support groups are completely confidential and can also help you to: Discover new information Go to education or training workshops Participate and get involved in activities Head along to relaxing outings
Support groups are an opportunity for you to connect with other carers who understand and have experienced the pressures of being a carer, and a place to share experiences and advice.
Carer Gateway – 1800 422 737 – phone and online resource to help you find local support services, gives advice on a range of topics such as health and wellbeing, financial and legal considerations, and can connect you with other carers
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These groups may be organised around caring for someone with a particular need, such as Parkinson’s or dementia.
Relationships Australia – 1300 364 277 – offers a range of services like counselling and mediation by phone, online, and face-to-face
A Rainbow Tick accredited organistation, Lifeview is Lesbian, Gay, Bisexual, Transgender and Intersex friendly for residents, staff and volunteers. We are committed to ensuring older Australians are able to age with grace, dignity, choice and without fear of prejudice.
Home2Home also assists residents to remain as independent as they desire, to have a say in how the home is run, what meals they would like to see on the menu, and what activities they wish to participate in.
Active Vibrant Living Lifeview focuses on promoting resident wellbeing and quality of life through best practice lifestyle programming, intergenerational engagement and a culture of inclusion, fun and Lifeview’spositivity.residences are designed to help people live active lives with plenty of social activities and community involvement. This, coupled with our exceptional care and warm, welcoming environment, is what Lifeview is all about.
Home2Home Lifeview’s homes feature Home2Home our own small house, relationship-based model of care, where multi-skilled staff (housemates), work with the same group of residents all the time. Home2Home enables staff to spend more meaningful time within their household, creating better continuity of care and building on already established relationships.
Lifeview is a family focused community, providing care and wellness in a supportive, social environment. Residents enjoy peace of mind and live well through engagement, warm hospitality and lifestyleAustralianchoices.owned and operated we offer permanent, and respite care in the eastern and south eastern suburbs of Melbourne.
All rooms in Lifeview’s homes are single with en suite, giving residents their own secure private space. Pets are also welcome at Lifeview. We believe in making laughter and fun a priority, you are never too old to have fun. Our energetic and creative social support team organise a monthly calendar of events, with meaningful activities scheduled seven days a week, designed to capture the interests of all residents. The program also features special events and theme days, tailored exclusively to each home. Our social activities program is diverse and inclusive.Weencourage you to book a private tour with us at a time that suits you, Monday to Saturday, to see the Lifeview difference for yourself.
AgedCareGuide.com.au 145Lifeview Residential Care Lifeview Residential Care P: 1800 543 384 E: www.lifeview.com.auoffice@lifeview.com.au Lifeview Argyle Court 81- 83 Argyle Avenue Chelsea VIC 3196 Lifeview Emerald Glades 15 Emerald-Monbulk Road Emerald VIC 3782 Lifeview The Willows 171-175 Jells Road Wheelers Hill VIC 3150 Lifeview Willow Wood 135 Duff CranbourneStreetVIC 3977
Lifeview 2022.indd 1 27/6/22 2:22 pm
24 Hour On Site Supervision – A person(s) who is/are employed to live in or in close vicinity of a retirement village and will respond to requests for assistance when regular staff are off duty.
Donor Funded – The purchase price, or entry contribution, of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation.
Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance. Prior assessment by an Aged Care Assessment Service required.
Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding, and toiletting.
Aged Care On Site – The retirement village has an aged care facility at the same location.
Domestic Assistance – Help washing of clothes, dishes, floors, wet areas, ironing, minor meal preparation, vacuuming, changing bed linen, dusting, cleaning living areas.
Meals &/or Shopping – Delivery of daily cooked or frozen ready to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping.
Aged Care Assessment Service (ACAS) – Assess and approve older people for Australian Government subsidised aged care services.
Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting’, provided to aged/frail clients and their carers. Includes clients with dementia and disabilities.
Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication.
Definition of terms
CALD – Services offered to Culturally and Linguistically Diverse older aged people and their carers.
(CBC – meals or light refreshments provided at the centres).
Nursing &/or Palliative Care – Registered or Enrolled Nurses visiting the home to dispense medication, wound management, convalescent care, pain management, and palliative care.
Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home.
Communal facilities – Shared facilities for residents such as community hall, swimming pool, or bowling green Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered, and who provides that care. All home care packages are delivered on a CDC basis.
Multi Purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services.
Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food, and services for an additional charge.
LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex, and Questioning residents.
(CBC – personal care offered while client is at the centre.)
Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met.
NESB – Services offered to Non English Speaking Background older aged people and their carers.
ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers.
Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers.
Home Maintenance/Gardening – Assistance with replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs, and gutter cleaning. May include window cleaning.
Care Community (CC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through Government funded Home Care Packages as a genuine alternative to a nursing home.
Carer Gateway – Provides carers with support by linking them to information, counselling, respite, and other services.
Independent Living Unit (ILU) – Sometimes referred to as a villa or apartment and located in a retirement village.
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Centre Based Care (CBC) – Services, respite, and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers.
Access to experienced aged care advisers to guide you through the complexities of aged care and retirement…
Daily Accommodation Payment (DAP) – This is a daily payment to a Government funded aged care facility, paid periodically i.e. monthly. This is not a refundable payment.
CHSP Funded – An in home or centre based care service funded by the Australian Government's Commonwealth Home Support Programme initiative.
Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a Government funded aged care facility and refunded, minus agreed deductions, when leaving the facility.
Transport – Organising or providing transport services such as bus, taxi, private car etc. (CBC – transport to and from the centre).
Retirement Living (RL) – The site has retirement living accommodation.
Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in a retirement village or purchase on a freehold basis.
Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village.
Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre, or in an aged care facility.
Social &/or Recreational Support – The client participates in social or recreational activities either in their home or at a community, day, or recreational centre.
Single Bedrooms with Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home.
RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation.
Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities, and council rates etc.
Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee for service basis without Government funding.
Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size, and care needs.
AgedCareGuide.com.au 147 Consider our PDS and TMD to determine the product’s appropriateness to you before making a decision. These documents are available on our website at aware.com.au/pds. Issued by Aware Super Pty Ltd ABN 11 118 202 672, AFSL 293340, trustee of Aware Super ABN 53 226 460 365. Financial planning advice is provided by Aware Financial Services Australia Limited ABN 86 003 742 756 AFSL No. 238430. A wholly owned company of Aware Super Pty Ltd Aware of the difference advice can make Aware Super has always been aware of the important role high-quality, affordable financial advice can play to help you make better financial decisions. With Australia’s largest member owned advice network, we have over 100 advisers including experienced aged care & estate planning specialists across multiple locations nationally, via phone or video conferencing. We are dedicated to helping you plan for your future with the right guidance and advice when and where you need it. We know that looking ahead is the best way to ensure no one is left Planbehind.foryour future by getting the right help today. aware.com.au1800 620 305
Secure Dementia Unit – Secure specialised ward, wing, or unit for people with dementia and/or challenging behaviours.
Supported Residential Services (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a Government funded facility but without the funding support.
Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry, and personal care. Services may be provided on a fee for service basis.
Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services.
148 VICTORIA 2022/23Aged Care Guide Abbreviations (HC) High Care (LC) Low Care AC Aged Care ACAS Aged Care Assessment Service ACF Aged Care Facility Aged Care Service Aged Care Service(s) Apts Apartments Assoc Association ATSI Aboriginal, Torres Strait Islander Aust Australia(n) CALD Culturally and Linguistically Diverse CBC Centre Based Care CC Community Care/Care Community CDC Consumer Directed Care CHSP Commonwealth Home Support Programme Cncl Council Cnr Corner Com’ty Community Coop Cooperative Corp Corporation CS Community Service(s) Ct Court Ctr Centre D Divider DAP Daily Accommodation Payment DBMAS Dementia BehaviourAdvisoryManagementService Dem Dementia Dis Disability Dist District DRC Day Respite Centre DTC Day Therapy Centre DVA Department of Veterans’ Affairs Estn Eastern Fac Facility Fmr Former Gdns Gardens HC or H/Care Home Care HS or H/Serv Health Service(s) HCC Home Care Community HCP Home Care Package(s) HCP 1 Home Care Package Level 1 HCP 2 Home Care Package Level 2 HCP 3 Home Care Package Level 3 HCP 4 Home Care Package Level 4 HCS Home Care Service(s) HCSS Home & Carer Support Service(s) HL Healthy Living Hlth Health Hosp Hospital HSP/S Home Support Program/Service(s) HSS Home Support Services(s) IBC Inside Back Cover IFC Inside Front Cover IHC In Home Care IL Independent Living ILU Independent Living Unit(s) Indep Independent IT Information Technology LGA Local Government Area(s) LGBTIQ Lesbian Gay Bisexual Transgender Intersex Questioning LHD Local Health District Lwr Lower Maint Maintenance Mem Memorial Metro Metropolitan MPHS Multi Purpose Health Service MPS Multi Purpose Service Mt Mount NH or N/Home Nursing Home N/hood Neighbourhood NESB Non English Speaking Background NRAS National Rental Affordability Scheme Nth(n) North(ern) NW North West OBC Outside Back Cover PAG Planned Activity Group(s) Pk Park Prog Program(s) Pt Port Pnt Point RAC Residential Aged Care RAD Refundable Accommodation Deposit RAS Regional Assessment Service RC Residential Care Reg Regional Res Residential RLU Retirement Living Unit(s) RV Retirement Village SBRT Severe Behaviour Response Teams SE South East(ern) Serv Service(s) SL Supported Living Soc Social SRS Supported Residential Service SSG Social Support Group(s) Sth South Sthn Southern STRC Short Term Restorative Care Supp Support/Supported SW South West(ern) Tce Terrace TCP Transition Care Program(s) VHC Veterans’ Home Care Vlg Village W/Centre Wellness Centre Wstn Western ACAS Regions Aged Care Assessment Services (ACAS) are responsible for all assessments for Government funded aged care and Home Care Packages. This list provides you with the Council/Local Government Area that each ACAS services. All assessments are coordinated through My Aged Care. Call 1800 200 422 if you would like to organise an assessment. METROPOLITAN AREAS Eastern Metropolitan ACAS Central East Manningham, Monash, Whitehorse Eastern Metropolitan ACAS Outer East Knox, Maroondah, Yarra Ranges North Eastern Metropolitan ACAS St Vincents Boroondara, Darebin (part), Yarra Northern Metropolitan ACAS Bundoora Banyule (part), Darebin (part), Nillumbik, Whittlesea Northern Metropolitan ACAS Heidelberg Banyule (part) Southern Metropolitan ACAS Caulfield Glen Eira, Port Phillip, Stonnington Southern Metropolitan ACAS Kingston Bayside, Greater Dandenong, Kingston Southern Metropolitan ACAS Mt Eliza Cardinia, Casey, Frankston, Mornington Peninsula Western Metropolitan ACAS North West Hume, Melbourne, Moonee Valley, Moreland Western Metropolitan ACAS Western Brimbank, Hobsons Bay, Maribyrnong, Melton, Wyndham REGIONAL AREAS Barwon South Western Regional ACAS Geelong Colac-Otway, Greater Geelong, Queenscliffe, Surf Coast Gippsland Regional ACAS Bairnsdale East Gippsland Gippsland Regional ACAS Morwell Latrobe Gippsland Regional ACAS Sale Wellington Gippsland Regional ACAS Warragul Baw Baw Gippsland Regional ACAS Wonthaggi Bass Coast, South Gippsland Grampians Regional ACAS Ararat, Ballarat, Golden Plains, Hepburn, Hindmarsh, Horsham, Moorabool, Northern Grampians, Pyrenees, West Wimmera, Yarriambiack Hume Regional ACAS Shepparton Greater Shepparton, Mitchell, Moira, Murrindindi, Strathbogie Hume Regional ACAS Wangaratta Alpine, Benalla, Indigo, Mansfield, Towong, Wangaratta, Wodonga Loddon Mallee Regional ACAS Bendigo Buloke, Campaspe, Central Goldfields, Gannawarra, Greater Bendigo, Loddon, Macedon Ranges, Mount Alexander, Swan Hill Loddon Mallee Regional ACAS Mildura Mildura Warrnambool ACAS Corangamite, Glenelg, Moyne, Southern Grampians, Warrnambool Contact phone number for all offices: 1800 200 422
Directories,ListsandReferenceIndexes 149AgedCareGuide.com.auVICTORIA 2022/23 DISCLAIMER: The information listed in the following pages were compiled by DPS Publishing using a range of sources including Government departments, Aged Care Assessment Service, Aged Care Providers, publicly available information, the DPS Publishing database and checked via telephone and online questionnaires. You can visit AgedCareGuide.com.au for the most up to date details. For further information contact the individual provider. The information contained in the Location and Information Guide should be used as a guide only. DPS Publishing takes no responsibility for the accuracy of the information contained within the Aged Care Guide. DEFINITION OF OFTEN USED TERMS 146 –147 List of definitions with an explanation of terms used in this Guide AGED CARE ASSESSMENT SERVICE (ACAS) REGIONS 148 ABBREVIATIONS 148 MAPS 150 -151 Locations of regions for metropolitan and regional areas SUBURB & TOWN REFERENCE INDEX 152 –154 List of suburbs and towns which have residential or community aged care Find the suburb or town and then refer to the page as indicated COUNCIL [LOCAL GOVERNMENT AREA (LGA)] REFERENCE INDEX 154 List of Councils (LGAs). Find the Council (LGA) and then refer to the page as indicated AGED CARE HOMES (RESIDENTIAL CARE LISTINGS) 155 –195 Residential aged care facilities listed by Councils (LGAs) and then Suburbs Melbourne Metropolitan 155 –180 How to read and icon definitions 155 Victoria Regional 181–195 How to read and icon definitions 181 EXTRA SERVICES AGED CARE HOMES 195 –196 SUPPORTED RESIDENTIAL SERVICES (SRS) 196–198 SUPPORTED & ASSISTED LIVING 198 RETIREMENT ACCOMMODATION (Advertisers only) 199 –202 List of organisations and their retirement sites and services HOME CARE PACKAGES 203–215 List of home care services in metropolitan, regional and country areas Greater Melbourne 203 –209 Council regions 203 How to read the HCP table and icon definitions 204 Victoria Regional 210 –215 Council regions 210 How to read the HCP table and icon definitions 211 CULTURALLY APPROPRIATE SERVICES 215 –224 List of culturally appropriate services referenced by their cultural group Aged Care Homes 215 –219 Home Care Packages 219 –224 IN HOME CARE SERVICES 224 –226 List of organisations that provide assistance with daily living activities for clients in their home CENTRE BASED CARE 227 List of respite, services and activities for social/recreational support in a ‘centre setting’ DAY THERAPY CENTRES (Advertisers only) 228 List of allied health/therapy services for physical/psychological support in a ‘centre setting’ PRODUCTS & SERVICES (Advertisers only) 228 –229 List of organisations that provide aged care related services & products for consumers and industry users ORGANISATION & BUSINESS INDEX (Advertisers only) 230 –231 List of advertising organisations’ contact details and the products/services they provide INDEX 232 Directories, Lists & Reference Indexes
150 VICTORIA 2022/23Aged Care Guide GIPPSLAND MANNINGHAMBOROONDARAEIRABANYULE MONASH MAROONDAH DANDENONGGREATER STONNINGTON KINGSTON KNOX WHITEHORSE WHITTLESEA NILLUMBIK RANGESYARRA CASEY FRANKSTON Cartography by the Customised Mapping Unit Spatial Information Infrastructure Department of Sustainability and Environment cust.map@dse.vic.gov.au February 2011. G/7270 PYRENEESCOLAC-OTWAY ARARAT WEST WIMMERA BULOKE GOLDFIELDS HORSHAM GRAMPIANSNORTHERN MOYNE HINDMARSH GANNAWARRAYARRIAMBIACKWARRNAMBOOLGLENELG SWAN HILL GRAMPIANSSOUTHERN MILDURA CORANGAMITE www.land.vic.gov.au/vicmap © The State of Victoria, Department of Sustainability and Environment, 2011 DISCLAIMER: The contents of this publication remain at all times the property of the State of Victoria and cannot be reproduced without the State of Victoria’s permission. In compiling the information, the State of Victoria has used its best endeavour to ensure that the information is correct and current at the time of publication, however takes no responsibility for any error or defect therein. The State of Victoria shall not be liable for any loss or damage arising from the use of or reliance placed on any information provided by this publication. Reproduced by permission of the Department of Sustainablility and Environment CARDINIA MORNINGTON PENINSULA BAYHOBSONS BAYSIDE INGHAMMANN BOROONDARA EIRAGLEN MELBOURNE MARIBYRNONGARIBYRNONGM BANYULE MONASH MOONEE VALLEY PORTPHILLIP BRIMBANK YARRA MAROONDAH GREATER ONGDANDEN STONNINGTON MORELAND KINGSTON DAREBIN KNOX WHITEHORSE DHAMWYNTONMEL WHITTLESEAHUME YARRA RANGES CASEY KSTONFRANUMBIKNILL Eastern SouthernNorthern Western Metropolitan Melbourne map This map provides you with a geographical reference to the LGA regions in the wider Metropolitan area of Melbourne.
VICTORIA 2022/23 151AgedCareGuide.com.au Regional Victoria map This map provides you with a geographical reference to the LGA regions in Regional Victoria. PYRENEES OC-OCLATWAY ONWELLINGT OBERTAL MOIRA RRAAAT WESTWIMMERA OKEBUL CENTRAL GOLDFIELDS HORSHAM NORTHERN IANSGRAMP GREATER ONGGEELMOUNT ANDERXALE URNBHEP OMYNE AM R MURRINDINDI WODONGA HINDMARSH ABOOLMOOR BASS ASTOC GREATER BENDIGO GANNAWARRA ONGOTW CKARRIAMBIYA THBOGIESTRA SOUTH GIPPSLAND ASCAMPPE GOLDEN AINSPL SURF ASTOC ARRNAMBOOLW RBALLAAT GGLENEL ODDONL BWBAAW SWANHILL QUEENSCLIFFE GIPPSEASTLAND SOUTHERN IANSGRAMP MANSFIELD GREATER ONSHEPPART RMILDUA OCRANGAMITE BHOBSONSAY SBAYIDE MANNINGHAM OONDABORRA EIGLENRA MELBOURNE MARIBYRNONG BANYULE MONASH MOONEEVALLEY PORTPHILLIP BRIMBANK RARYAMAROONDAH GREATER DANDENONG STONNINGTON MORELAND ONKINGST DAREBIN OKNX WHITEHORSE WYNDHANONTLME TLESEATWHIHUME UMBIKLNIL RARYA ANGESR ASCEY ONANKSRFT ictoriaV GLocalovernmentAreas 151005 kilometresAopolitanMetrrea UnitMappingCustomisedthebyCartography InfrastructureInformationSpatial EnvironmentandSustainabilityofDepartment cust.map@dse.vic.gov.au G/72702011.February COLAC-OTWAY www.land.vic.gov.au/vicmap 2011Environment,andSustainabilityofDepartmentVictoria,ofStateThe© becannotandVictoriaofStatetheofpropertythetimesallatremainpublicationthisofcontentsTheDISCLAIMER: bestitsusedhasVictoriaofStatetheinformation,thecompilingInpermission.Victoria’sofStatethewithoutreproduced forresponsibilitynotakeshoweverpublication,oftimetheatcurrentandcorrectisinformationthethatensuretoendeavour relianorofusethefromarisingdamageorlossanyforliablebenotshallVictoriaofStateThetherein.defectorerroranyce publication.thisbyprovidedinformationanyonplacedEnvironmentandSustainablilityofDepartmenttheofpermissionbyReproduced WestNorth West WestSouth EastNorth EastSouth
152 VICTORIA 2022/23Aged Care Guide Suburb & Town Reference Index A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a suburb/town is not listed please refer to the next closest suburb. Suburb / Town Page Abbotsford 179 Albert Park 176 Alexandra 191 Alphington 162 Altona Meadows 165 Altona North 165 Anglesea 193 Apollo Bay 185 Ararat 182 Ardeer 159 Armadale 176 Armstrong Creek 186 Ascot Vale 173 Ashburton 158 Ashwood 171 Aspendale 166 Avoca 192 Avondale Heights 173 Bacchus Marsh 191 Bairnsdale 186 Ballan 191 Ballarat 182 Ballarat East 182 Ballarat North 182 Balnarring 174 Balwyn 158 Balwyn North 158 Bannockburn 188 Baranduda 195 Bayswater 167 Bayswater North 170 Beaconsfield Upper 160 Beaufort 192 Beechworth 189 Bell Park 186 Belmont 186 Benalla 183 Bendigo 184 Bentleigh 164 Bentleigh East 164 Berwick 161 Birchip 184 Blackburn 177 Suburb / Town Page Blackburn South 177 Bonbeach 166 Boort 189 Boronia 167 Box Hill 177 Bright 182 Brighton 157 Brighton East 157 Broadmeadows 165 Brunswick 173 Brunswick East 173 Brunswick West 174 Bundoora 156 Bunyip 160 Burnside 171 Burwood 171 Burwood East 177 Cairnlea 159 California Gully 184 Camberwell 158 Camberwell East 159 Camperdown 185 Canadian 182 Canterbury 159 Capel Sound 174 Carlton 171 Carnegie 164 Carrum Downs 163 Casterton 188 Castlemaine 191 Caulfield 164 Caulfield North 164 Caulfield South 165 Charlemont 186 Charlton 184 Chelsea 166 Cheltenham 157 Chirnside Park 180 Clarinda 167 Clayton 171 Clayton South 167 Clifton Hill 179 Clyde North 161 Suburb / Town Page Cobden 185 Cobram 190 Coburg 174 Coburg North 174 Cohuna 186 Colac 185 Coleraine 192 Collingwood 179 Coolaroo 165 Corryong 193 Cowes 183 Craigieburn 165 Cranbourne 161 Cranbourne East 161 Creswick 188 Croydon 170 Croydon North 170 Dandenong 162 Dandenong North 162 Darley 191 Daylesford 188 Delacombe 182 Delahey 159 Diamond Creek 175 Dimboola 188 Dingley Village 167 Donald 184 Doncaster 168 Doncaster East 168 Donvale 168 Doveton 161 Drouin 183 Drysdale 186 Dunolly 185 East Melbourne 171 Eastwood 186 Echuca 185 Edenhope 194 Edithvale 167 Eildon 191 Elsternwick 165 Eltham 175 Emerald 180 Suburb / Town Page Endeavour Hills 161 Epping 178 Essendon 173 Essendon North 173 Euroa 193 Fawkner 174 Ferntree Gully 167 Fitzroy North 174 Flemington 173 Flora Hill 184 Footscray 169 Forest Hill 177 Foster 192 Frankston 164 Frankston North 164 Frankston South 164 Gardenvale 165 Geelong 186 Gisborne 189 Gladstone Park 165 Glen Iris 159 Glen Waverley 172 Glenroy 174 Golden Square 184 Greensborough 156 Greenvale 166 Grovedale 187 Hallam 161 Hamilton 193 Hamlyn Heights 187 Hampton 157 Hastings 175 Hawthorn 159 Hawthorn East 159 Healesville 180 Heathcote 184 Heathmont 170 Heidelberg 156 Heidelberg West 156 Heyfield 194 Heywood 188 Highett 157 Highton 187
VICTORIA 2022/23 153AgedCareGuide.com.au Suburb / Town Page Hopetoun 195 Hoppers Crossing 179 Horsham 188 Hughesdale 172 Inglewood 189 Inverloch 183 Ironbark 184 Irymple 190 Ivanhoe 156 Jacana 166 Jeparit 188 Junction Village 161 Kangaroo Flat 184 Kaniva 194 Keilor Downs 159 Keilor East 160 Kensington 171 Kerang 186 Kew 159 Keysborough 162 Kialla 192 Kilmore 190 Kilsyth 170 Kingsville 169 Knoxfield 168 Koo Wee Rup 160 Korumburra 192 Kyabram 185 Kyneton 189 Lake Wendouree 182 Lakes Entrance 186 Lalor 178 Langwarrin 164 Lara 187 Leongatha 192 Leopold 187 Lilydale 180 Lorne 193 Lower Plenty 156 Lynbrook 161 Lysterfield 168 Macleod 156 Maffra 194 Maidstone 169 Maldon 191 Malvern 176 Malvern East 176 Suburb / Town Page Manangatang 193 Mansfield 190 Marshall 187 Maryborough 185 McKenzie Hill 191 McKinnon 165 Meadow Heights 166 Melbourne 171 Melton 171 Melton South 171 Mentone 167 Merbein 190 Mildura 190 Mill Park 178 Minyip 195 Mirboo North 192 Moe 189 Mont Albert 177 Mont Albert North 178 Montrose 180 Moolap 187 Moonee Ponds 173 Mooroolbark 180 Mooroopna 192 Mordialloc 167 Mornington 175 Mortlake 191 Morwell 189 Mount Beauty 182 Mount Clear 182 Mount Eliza 175 Mount Martha 175 Mount Waverley 172 Mulgrave 172 Murrumbeena 165 Myrtleford 182 Nagambie 193 Narre Warren 161 Narre Warren North 161 Narre Warren South 161 Nathalia 190 Natimuk 188 Neerim South 183 New Gisborne 189 Newborough 189 Newcomb 187 Newport 165 Suburb / Town Page Nhill 188 Noble Park 162 Norlane 187 North Bendigo 184 North Geelong 187 Northcote 162 Numurkah 190 Nunawading 169 Nyah West 193 Oakleigh 172 Oakleigh East 172 Oakleigh South 167 Ocean Grove 187 Officer 160 Omeo 186 Orbost 186 Ouyen 190 Pakenham 160 Parkdale 167 Parkville 171 Pascoe Vale 174 Pascoe Vale South 174 Paynesville 186 Penshurst 193 Plenty 176 Point Cook 179 Point Lonsdale 192 Port Fairy 191 Port Melbourne 171 Portarlington 187 Portland 188 Prahran 177 Preston 136 Rainbow 188 Red Cliffs 190 Reservoir 163 Richmond 179 Ringwood 170 Ringwood East 170 Ringwood North 169 Robinvale 193 Rochester 185 Romsey 189 Rosanna 156 Rosebud 175 Rowville 168 Roxburgh Park 166 Suburb / Town Page Rupanyup 195 Rushworth 185 Rutherglen 189 Rye 175 Safety Beach 175 Sale 194 San Remo 183 Sandringham 158 Sea Lake 184 Sebastopol 182 Seymour 190 Shepparton 192 Shepparton North 192 Shoreham 175 Skipton 185 Somerville 175 South Melbourne 176 South Morang 178 Springvale 162 Springvale South 162 St Albans 160 St Albans Park 187 St Arnaud 191 St Helena 156 St Kilda 176 Stawell 191 Sunbury 166 Sunshine 160 Sunshine North 160 Sunshine West 160 Surrey Hills 159 Swan Hill 193 Sydenham 160 Tallangatta 193 Tarneit 179 Tatura 192 Templestowe 169 Templestowe Lower 169 Terang 185 The Basin 168 Thornbury 163 Timboon 185 Tongala 185 Toorak 177 Torquay 193 Trafalgar 183 Traralgon 189
154 VICTORIA 2022/23Aged Care Guide Suburb / Town Page Trentham 188 Tyabb 175 Upper Ferntree Gully 168 Vermont 170 Vermont South 178 Violet Town 193 Wallington 187 Wangaratta 194 Wantirna 168 Wantirna South 168 Suburb / Town Page Warburton 180 Warracknabeal 195 Warragul 183 Warrnambool 194 Wattle Glen 176 Wendouree 182 Werribee 179 West Wodonga 195 Westmeadows 166 Wheelers Hill 172 Suburb / Town Page Whittington 187 Whittlesea 178 Willaura 182 Williamstown 165 Winchelsea 193 Windsor 176 Wodonga 195 Wonthaggi 183 Woodend 190 Wycheproof 184 Suburb / Town Page Wyndham Vale 179 Yackandandah 189 Yarra Junction 180 Yarram 194 Yarraville 169 Yarrawonga 191 Yea 191 Council District Page ResidentialReferenceHomeCare Alpine 182 211-215 Ararat 182 211-215 Ballarat 182 211-215 Banyule 156 204-209 Bass Coast 183 211-215 Baw Baw 183 211-215 Bayside 157 204-209 Benalla 183 211-215 Bendigo (Greater) 184 211-215 Boroondara 158 204-209 Brimbank 159 204-209 Buloke 184 211-215 Campaspe 185 211-215 Cardinia 160 204-209 Casey 161 204-209 Central Goldfields 185 211-215 Colac-Otway 185 211-215 Corangamite 185 211-215 Dandenong (Greater) 162 204-209 Darebin 162 204-209 East Gippsland 186 211-215 Frankston 163 204-209 Gannawarra 186 211-215 Geelong (Greater) 186 211-215 Glen Eira 164 204-209 Glenelg 188 211-215 Golden Plains 188 211-215 Council District Page ResidentialReferenceHomeCare Hepburn 188 211-215 Hindmarsh 188 211-215 Hobsons Bay 165 204-209 Horsham 188 211-215 Hume 165 204-209 Indigo 189 211-215 Kingston 166 204-209 Knox 167 204-209 Latrobe 189 211-215 Loddon 189 211-215 Macedon Ranges 189 211-215 Manningham 168 204-209 Mansfield 190 211-215 Maribyrnong 169 204-209 Maroondah 170 204-209 Melbourne 171 204-209 Melton 171 204-209 Mildura 190 211-215 Mitchell 190 211-215 Moira 190 211-215 Monash 171 204-209 Moonee Valley 173 204-209 Moorabool 191 211-215 Moreland 173 204-209 Mornington Peninsula 174 204-209 Mount Alexander 191 211-215 Moyne 191 211-215 Council District Page ResidentialReferenceHomeCare Murrindindi 191 211-215 Nillumbik 175 204-209 Northern Grampians 191 211-215 Port Phillip 176 204-209 Pyrenees 192 211-215 Queenscliffe 192 211-215 Shepparton (Greater) 192 211-215 South Gippsland 192 211-215 Southern Grampians 192 211-215 Stonnington 176 204-209 Strathbogie 193 211-215 Surf Coast 193 211-215 Swan Hill 193 211-215 Towong 193 211-215 Wangaratta 194 211-215 Warrnambool 194 211-215 Wellington 194 211-215 West Wimmera 194 211-215 Whitehorse 177 204-209 Whittlesea 178 204-209 Wodonga 195 211-215 Wyndham 179 204-209 Yarra 179 204-209 Yarra Ranges 180 204-209 Yarriambiack 195 211-215 Council (LGA) Reference Index The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and home care packages in that Local Government Area (commonly referred to as a Council District). VICTORIA 2022/23Aged Care Guide
Icons in the residential listings represent various types of services available in aged care facilities.
Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.
Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.
Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.
b TransitionCareBeds g CulturallySpecific H RetirementLivingOnsite C Pets Premiseson D DementiaSecureUnit T GardenSecure F SpecialistPalliativeCare W ServicesExtra s BookedRespiteBeds Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H ABCSuburbCouncil1234 Facility name 123 Sample Rd 1234 5678 P 91 50 C D T F Special notes 61 10001 How to read the residential tables Home/Facilityinformationcontact Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name If service providers have an advertisement the page number of the advert is listed here in red Home/Facility details There are also special notes for some service providers in black. If you also use www.AgedCareGuide.com.au then this number is the unique identifier Metropolitan Melbourne Residential aged care homes
Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.
VICTORIA 2022/23 155AgedCareGuide.com.au
Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Service (ACAS) is required.
Residential icon definitions
Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia.
Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.
Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non hospital’ environment to optimise their functional capacity.
Culturally Specific — Care services catering to the needs of those from non-English speaking or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.
156 VICTORIA 2022/23Aged Care Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 155 ABCD continued to ABCDBANYULEBANYULECouncilBundoora3083 Ian Brand Nursing Home 1231 Plenty Rd 9495 3188 30 T F 17709 Merv Irvine Nursing Home 1231 Plenty Rd 9495 3240 30 12 T F Note 1 18646 Vasey RSL Care Bundoora 5 Tower Ave 9466 9615 90 90 s C D T F 85, 89 15609 VMCH Bundoora Aged Care Residence 1424-1428 Plenty Rd 1300 698 624 91 50 C D T F 117 16340 Greensborough 3088 Bupa Greensborough 264 Diamond Creek Rd 1800 718 348 90 C T F 73 16278 Deloraine Aged Care 14-18 Adeline St 9433 3444 64 38 s T F 57 16328 Grace Villa, Greensborough Unit 4, 25-33 Grimshaw St 8432 5199 91 63 s D T F g NESB 16212 Trinity Manor Greensborough 226-230 Elder St 9091 5200 112 112 s C D T F 22210 Heidelberg 3084 Benetas The Views at Heidelberg 2-6 Lower Plenty Rd 1300 236 382 103 103 s C T 109 16324 Iris Grange SRS 569 Upper Heidelberg Rd 9458 1311 P 43 41 s C g Note 2 18960 Heidelberg West 3081 Estia Health Heidelberg 413-415 Waterdale Rd 9455 0000 45 45 s T F b 192D 15612 Ivanhoe 3079 BlueCross Ivanhoe 250 Waterdale Rd 1300 133 414 178 178 s D T F 63, 128D, OBC 16321 Lower Plenty 3093 Calvary Lower Plenty Garden Views 390 Main Rd 9430 2400 90 90 C T F 17963 Chatsworth Terrace Supported Res Care 430 Main Rd 9439 4013 P 46 44 s C See SRS table on pages 196-198 19341 Macleod 3085 Baptcare Strathalan Community 50 Braidhill Rd 13 22 78 124 124 s T F H 114, 201 16446 Regis Macleod 118 Somers Ave 1300 998 100 64 30 T F Dementia care available 50-51 16448 Rosanna 3084 Assisi Aged Care 230 Rosanna Rd 9455 1199 150 142 s D T F b g Italian 16320 Calvary Rosanna Views 269-271 Lower Plenty Rd 9457 7144 96 76 s C T F 16195 St Helena 3088 Leith Park Retirement Living - St Helena 339 St Helena Rd 9433 1100 81 75 s T F H 38849 Liscombe House 339 St Helena Rd 9433 1100 81 73 s D T F 16297 Note: 1. Services for residents with mental health illnesses & degenerative neurological diseases 2. See SRS table on pages 196-198; CALD Looking for independent advice? Talk to a real person who can help now 08 8121 3715 Home Care Options ~ Retirement Living Options ~ Residential Aged Care
VICTORIA 2022/23 157AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 155 ABCD continued to ABCD PHONE (03)BAYSIDEBAYSIDECouncilBrighton3186 Arcare Brighton 58 Cochrane St 1300 272 273 61 61 s W T F g German, Latvian IFC-1 16469 BlueCross Sheridan Hall Brighton 10 Marion St 1300 133 414 24 24 s T F 63, 128D, OBC 19004 Calvary Elanora 7 Mair St 9599 4000 142 111 T F 16473 Hamble Court SRS 108 Martin St 9596 2400 P 29 29 s See SRS table on pages 196-198 16131 Montclaire Aged Care 18 Montclair Ave 9596 8858 40 39 C T F 94-95 16178 Regis Brighton 161 Male St 1300 998 100 65 65 D T F 50-51 16234 Vasey RSL Care Brighton 21 Downes Ave 9596 7485 40 40 s T 85, 89 16432 Brighton East 3187 Mayflower Brighton Aged Care 7 Centre Rd 9591 1100 150 150 s D T F H 15532 Princeton View Aged Care 29 Heathfield Rd 8591 0200 128 128 T F 94-95 18644 Sunnyhurst Gardens 29-31 Union St 9596 4040 P 22 22 s C g Note 1 16129 Vasey RSL Care Brighton East 709-723 Hawthorn Rd 9519 3400 128 128 s D T F 85, 89 19948 Cheltenham 3192 Allambee Nursing Home 400 Warrigal Rd 9265 1155 35 9 T F 18648 Arcare Cheltenham 161A Centre Dandenong Rd 1300 272 273 90 90 T F g German, Greek IFC-1 16430 BlueCross Autumdale 13 Eagland Rd 1300 133 414 45 45 s T F 63, 128D, OBC 15567 Cheltenham Manor 10-12 Bendigo St 9584 1111 153 153 W T F 82 15569 Eastwood Hostel 400 Warrigal Rd 9265 1002 60 58 s T 16456 St James Terrace SRS 296 Warrigal Rd 9583 9999 P 54 s See SRS table on pages 196-198 15599 Hampton 3188 Hampton House SRS 158 Ludstone St 9598 6611 P 40 s See SRS table on pages 196-198 18359 Raynes Park Court SRS 455 Bluff Rd 9533 1111 P 38 38 s C See SRS table on pages 196-198 19890 Highett 3190 Menarock LIFE Highett 12 Maxflo Ct 1300 096 971 60 9 s C T F 193D 16472 Note: 1. See SRS table on pages 196-198; Asian, Australian, Indian, Italian, Jewish, Sri Lankan Residential Aged Care Respite Care Home Care Ex-Service Accommodation Find out more: T: 1300 602 108 E: info@vaseyrslcare.org.au W: www.vaseyrslcare.org.au Ads - DPS Guide 2022 - directory strip ad - 07-06-22.indd 1 07/06/2022 11:40:56 AM (03) 9584 1111 cheltenhammanor.com.au This quality facility offers a home-like environment with landscaped and courtyard gardens. Tasteful interior décor adds to the warm comfortable ambience of the living environment. Cheltenham MANOR BlueCross offers personlised care in your home or one of our 32 residences across Melbourne including Sandringham and Cheltenham. 1300 133 414 | bluecross.com.au Enjoying life never gets old
158 VICTORIA 2022/23Aged Care Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 155 BAYSIDE continued to BOROONDARA BAYSIDE Council continued Sandringham 3191 Abberfield Aged Care Facility 378 Bluff Rd 9559 4900 140 140 s D T F 15573 BlueCross Karinya Grove 3 Aberdeen Rd 1300 133 414 84 64 s D T F 63, 128D, OBC 18666 Fairway Bayside Aged Care 195 Bluff Rd 9599 4199 65 65 C D T F 15560 Mercy Place Fernhill 18-22 Fernhill Rd North 1300 096 428 120 120 s D T F 69 15542 Regis Sandringham 37 Bay Rd 1300 998 100 57 56 F 50-51 16193 Note: 1. See SRS table on pages 196-198; CALD, NESB 2. See SRS table on pages 196-198; CALD, Greek, Italian 3. Facility specifically for retired Catholic Priests BOROONDARA Council Ashburton 3147 Iris Manor 264 High St 9813 8566 P 60 60 s D g Note 1 16185 Rosewood Gardens Aged & Dis Care 436 Warrigal Rd 9886 0005 P 41 37 s g Note 2 16125 Samarinda Ashburton Aged Services 286 High St 1300 591 464 90 90 s D T F 16381 Samarinda Lodge 286 High St 1300 591 464 92 92 s T F 20272 Balwyn 3103 The Connault Luxury Aged Care Living 41-45 Yarrbat Ave 9830 1466 P 40 30 s C F SL also available 16005 Trinity Manor Balwyn 8-14 Pretoria St 9091 5200 77 77 s C D T F 16307 VMCH Justin Villa 2 Caravan St 1300 698 624 17 17 F Note 3 117 16344 VMCH St Catherine's Aged Care Res 1 Clayton Rd 1300 698 624 89 89 F H 117 16309 Balwyn North 3104 Eva Tilley Memorial Home 1100 Burke Rd 9859 9541 120 104 s D T F 16349 Camberwell 3124 Baptcare Hedley Sutton Community 19 Canterbury Rd 13 22 78 100 100 s T F H 114, 201 16345 Benetas Broughton Hall 2 Berwick St 1300 236 382 65 65 C D T F 109 16368 BlueCross The Gables 629 Riversdale Rd 1300 133 414 93 93 s T F 63, 128D, OBC 17929 Camberwell Green Aged Care 12-14 Hunter Rd 9888 6133 45 43 C T F 94-95 20854 Lynden Aged Care 49 Lynden St 9809 7000 102 82 W T F H 16312 Menarock LIFE Camberwell 15 Cornell St 1300 096 971 75 53 s C D T F g Chinese, European 193D 18304 Nazareth House Camberwell 16 Cornell St 1800 749 123 100 70 D F 97D 16352 Regis Shenley Manor 440 Camberwell Rd 1300 998 100 60 60 T F 50-51 16370 Uniting AgeWell Camberwell Community, Condare Court 8 Joffre St 9809 1558 62 C T F H 14-15 16351 BlueCross offers personlised care in your home or one of our 32 residences across Melbourne including Camberwell, East Camberwell and Oakleigh South. 1300 133 414 | bluecross.com.au Enjoying life never gets old Facility Locations: Hughesdale | Narre Warren | Narre Warren South | Carrum Downs Coburg North | Parkdale | Traralgon | Boronia | Ashwood Enquiries Welcome (03) 9428 2800 or visit www.maacg.com.au Welcome to a caring community MAACG strip 2022-V1.indd 1 23/6/22 11:05 am
VICTORIA 2022/23 159AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 155 BOROONDARA continued to BRIMBANK BOROONDARA Council continued Camberwell East 3126 BlueCross The Mews 2A Warburton Rd 1300 133 414 64 64 s C T F 63, 128D, OBC 15603 Canterbury 3126 Faversham House 27 Shierlaw Ave 8809 4000 175 175 D T F H 39, 105 16353 Glen Iris 3146 mecwacare Noel Miller Centre 9-15 Kent St 9835 2333 138 C D T F 9, 86 15583 Hawthorn 3122 Hawthorn Grange 7-9 Hunter St 9819 5423 P 54 51 s See SRS table on pages 196-198 15681 Hawthorn's Victoria Gardens 1 New St 9819 6941 P 31 27 s C See SRS table on pages 196-198 15696 Uniting AgeWell Hawthorn Community 27-29 Wattle Rd 8840 2700 120 120 D T F 14-15 38409 Hawthorn East 3123 Auburn House 98-100 Camberwell Rd 9804 0410 30 12 D T F 18650 St Vincent's Care Services Hawthorn 4 King St 1800 778 767 92 92 T F 11 16311 Kew 3101 Baptcare Karana Community 55 Walpole St 13 22 78 93 87 s C T F H 114, 201 16343 BlueCross Highgrove 79 Stevenson St 1300 133 414 49 49 s T F 63, 128D, OBC 18934 Kew Gardens Aged Care 22-24 Gellibrand St 9261 8600 100 100 W T F 19044 Kew SRS/SRF 48 Sackville St 7014 9575 P 51 44 s See SRS table on pages 196-198 62165 Parkland Close Supportive Care Home 10-14 Childers St 9853 3330 P 25 s See SRS table on pages 196-198 18762 Prague House 253 Cotham Rd 9231 8600 45 45 C 16382 St Vincent's Care Services Kew 104 Studley Park Rd 1800 778 767 122 122 F 11 21120 Surrey Hills 3127 Arcare Surrey Hills 18 Florence Rd 1300 272 273 51 51 F IFC-1 21326 BlueCross Broughtonlea 9-17 Broughton Rd 1300 133 414 97 97 s T F 63, 128D, OBC 15987 Note: 1. Croatian, Filipino, German, Greek, Maltese, Polish, Vietnamese 2. Vietnamese; Dementia friendly facility BRIMBANK Council Ardeer 3022 Estia Health Ardeer 30 North St 9360 4552 55 15 C T g Note 1 192D 16557 St Andrew's Hostel 98 Forrest St 9311 9143 45 45 T F Respite care available 100 63291 Cairnlea 3023 Mekong Cairnlea Vietnamese Aged Care 133 Cairnlea Dr 7378 8188 60 60 s T F g Note 2 20883 Delahey 3037 Kalyna Care 344 Taylors Rd 9116 4100 102 102 s C D T F g H Slavic, Ukrainian 16552 Keilor Downs 3038 Rosary Home 138-150 Odessa Ave 9367 7722 50 50 s C T F 16517 unitingagewell.org1300 783 435 Live well with choice and peace of mind Home Care I Residential Care I Independent Living
160 VICTORIA 2022/23Aged Care Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 155 BRIMBANK continued to CARDINIA BRIMBANK Council continued Keilor East 3033 Cyril Jewell House 68 Hassett Cr 9331 6581 45 13 T F Note 1 16478 Edenvale Manor Aged Care 188A Sterling Dr 9337 7343 58 52 s C T F Note 2 16479 Holloway Aged Care Services 1 Rotary Dr 9331 2733 70 48 C T F 16509 Mekong Keilor East Vietnamese AC 8 Trott Pl 9331 5366 65 2 s D T F g Vietnamese 16514 St Albans 3021 Doutta Galla Grantham Green 28-32 Magnolia St 9680 3311 44 44 T F g CALD, NESB 16494 Fronditha Care St Albans Res Aged Care 181 Furlong Rd 9365 4300 90 90 s C D T F g H Greek 16556 Sunshine 3020 BlueCross Western Gardens 40 Anderson Rd 1300 133 414 90 90 s T F 63, 128D, OBC 16081 Doutta Galla Woornack 6-8 Killara St 9680 3311 62 62 T F g CALD, NESB 15606 Sunshine North 3020 Cumberland Manor Res Aged Care 25-27 Wiltshire St 9311 7079 74 42 s C T F g Note 3 76 16560 VMCH St Bernadette's Aged Care Res 17 Park Dr 1300 698 624 96 94 s D T F 117 16596 Sunshine West 3020 Hope Aged Care Sunshine 2 Killara St 9312 3111 65 23 T F g Greek, Maltese 16559 Sydenham 3037 Arcare Hillside 50 Community Hub 1300 272 273 70 70 T F g Note 4 IFC-1 15682 Arcare Sydenham 31 Trickey Ave 1300 272 273 120 120 D T F g Note 5 IFC-1 16168 Royal Freemasons Springtime Sydenham 41 Manchester Dr 1300 176 925 50 4 D T F 16566 Water Gardens 352 Sydenham Rd 8358 1300 137 137 D T F 67 19897 Note: 1. Services for residents with mental health issues & degenerative neurological diseases 4. Croatian, Egyptian, German, Italian, Macedonian, Maltese 2. New extension due for completion late 2022 5. National Carer Respite Program offered 3. Croatian, Filipino, Italian, Macedonian, Maltese, Polish, Serbian - Dementia care available 6. Private respite beds available for fee 4. Dutch, German, Italian, Maltese CARDINIA BeaconsfieldCouncilUpper 3808 Menarock LIFE Upper Beaconsfield 3-9 Salisbury Rd 1300 096 971 60 35 s C D T F 193D 16625 Bunyip 3815 Hillview Bunyip Aged Care 22 A'Beckett Rd 5629 6096 58 57 s C D T F H 16390 Koo Wee Rup 3981 KRHS Westernport NH & Killara Hostel 235 Rossiter Rd 5997 9679 60 44 s C D T F b Note 6 16503 Officer 3809 Cardinia Community Aged Care 20A Tivendale Rd 1300 130 013 189 189 T F 63154 Pakenham 3810 Menarock LIFE Pakenham 11 McGregor Rd 1300 096 971 90 90 s D T F 193D 19006 Millhaven Lodge 54-64 Princes Hwy 5943 3000 116 116 s D T F H Note 7 15576 VMCH Shanagolden Aged Care Res 153-177 Webster Way 1300 698 624 90 90 s F H 117 20555 25-27 Wiltshire Street, Sunshine North VIC 3020 E: info@cumberlandmanor.com.au T: (03) 9311 7079 www.cumberlandmanor.com.au Cumberland Manor takes pride in maintaining a homely environment and delivering the highest quality care with our own personalised care approach. Fully trained, qualified, committed and dedicated staff that provide safe and quality care 24 hours. We believe in cultural diversity and have strong community links with religious and ethnic organisations. Cumberland Manor strip 2021.indd 1 2/7/21 1:48 pm
VICTORIA 2022/23 161AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 155 CASEYCASEYCouncilBerwick3806 CraigCare Berwick 21-25 Parkhill Dr 0416 304 711 140 56 D T F 16423 Melville Grange 80 Melville Park Dr 9768 9599 120 120 s D T F 70 15678 VMCH Berwick Aged Care Residence 89-93 Avebury Dr 1300 698 624 76 76 C D T F 117 16502 Clyde North 3978 Luson Bloom 61 Laker Bvd 5929 2100 95 95 D T F 74 22182 Cranbourne 3977 Lifeview Willow Wood 135 Duff St 1800 543 384 116 116 C T F g Note 1 97, 145 18513 Cranbourne East 3977 Langford Grange 1 Residence Dr 5995 5693 120 120 D T F 70 16033 Doveton 3177 Chestnut Gardens Aged Care 2A Chestnut Rd 9554 1200 100 60 C D T 19015 Endeavour Hills 3802 Calvary Viewhills Manor 55 Heatherton Rd 9706 2188 120 120 C T F g CALD 16208 Hallam 3803 Berwick House SRS 21 Kays Ave 9703 1214 P 27 s See SRS table on pages 196-198 15699 Calvary Hallam 47-49 Belgrave-Hallam Rd 9703 2322 120 120 C T F g CALD 16414 Coptic Village Hostel 18 St Kyrillos Pl 9796 3018 44 44 T F g Arabic 16395 Homewood 8 Young Rd 8779 1600 180 180 s W C D T F b 77 15945 Junction Village 3977 Regis Cranbourne 18 Sherwood Rd 1300 998 100 149 60 D T F 50-51 16392 Lynbrook 3975 Lynbrook Park Aged Care 42 Olive Rd 8903 3200 121 121 D T F 18558 Mercy Place Lynbrook 500 Evans Rd 1300 096 428 96 96 s C D T F 69 18309 Narre Warren 3805 Casey Aged Care 300 Golf Links Rd 9705 4200 146 66 D T F g Note 2 129D 18610 Narre Warren North 3804 Bupa Berwick 359 Narre Warren North Rd 1800 718 348 120 100 T F 73 15957 Calvary St Judes 381-403 Narre Warren North Rd 9796 9166 90 76 C T F g CALD 17965 Narre Warren South 3805 Casey Manor 445 Ormond Rd 9428 2800 45 45 T F g H Note 3 129D 15946 Note: 1. ATSI, European, Greek, LGBTIQ 2. CALD; Day respite program available 3. CALD; Dementia care available
162 VICTORIA 2022/23Aged Care Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 155 DANDENONG (GREATER) to DAREBIN DANDENONG (GREATER) Council Dandenong 3175 Calvary Scottvale 71 Scott St 9791 3088 110 64 s D T F g CALD 15979 Estia Health Dandenong 147-151 David St 9792 4322 60 36 s T F 192D 16458 Eunice Seddon 32 Potter St 9034 4824 60 60 s 19828 Mayfair Lodge SRS 80 Stud Rd 9792 4604 P 44 15 s See SRS table on pages 196-198 18760 Mercy Place Dandenong 82 McCrae St 1300 096 428 120 120 s D T F g CALD 69 16466 Rosewood Downs SRS 24 Railway Pde 9701 3234 P 72 s C See SRS table on pages 196-198 Note 1 199 17975 Dandenong North 3175 Outlook Gardens Aged Care Facility 504 Police Rd 9795 7566 95 95 s D T F H 15526 Regis Dandenong North 5 Bakers Rd 1300 998 100 171 24 D T F g Italian, Maltese 50-51 15949 Keysborough 3173 Arcare Keysborough 85 Stanley Rd 1300 272 273 91 91 D T F g Note 2 IFC-1 19895 Estia Health Keysborough 15 Stanley Rd 8788 2700 62 58 T F 192D 17967 Noble Park 3174 Belvedere Aged Care 41-43 Fintonia Rd 9574 1355 60 52 s W T F 55, 98 16467 Fermont Lodge SRS 29-31 Fintonia Rd 9546 3322 P 31 See SRS table on pages 196-198 18752 Galilee SRS 382-384 Princes Hwy 9794 6881 P 21 s See SRS table on pages 196-198 18755 Noble Gardens 55 Thomas St 8514 1888 130 130 s C D T F 77 15594 Noble Manor 33 Frank St 8514 1400 160 160 s W C D T F 77 18455 Noble Park Lodge 3 Noble St 1800 642 273 108 108 g Indian 21673 Royal Freemasons Darvall Lodge 521 Princes Hwy 1300 176 925 60 34 T F 16462 Uniting AgeWell Noble Park Community 1312 Heatherton Rd 9554 0700 68 68 T F 14-15 16400 Yarraman Nursing Home 22B Yarraman Rd 9265 7999 30 3 T 18649 Springvale 3171 Calvary Springvale 340-344 Springvale Rd 9546 6133 73 2 s T F g Note 3 16404 Lexington Gardens Aged Care 18 Villa Rd 8513 5510 98 98 C T F 94-95 16011 Springvale South 3172 Calvary Kingston Gardens 201 Clarke Rd 9549 5333 Note: 1. Services for DVA & TAC clients included 3. CALD, Cambodian, Chinese, Vietnamese 5. Respite & Dementia care available 2. Greek, Indian, Italian, Sri Lankan 4. Also caters for younger adults with mental health issues and/or disabilities DAREBIN AlphingtonCouncil3078 Arnica Lodge 12-14 Como St 9497 2027 Northcote 3070 Aveo Veronica Gardens 25 Veronica St 1800 316 924 BlueCross Westgarth 121-127 Westgarth St 1300 133 414 80 72 s C D T F 63, 128D, OBC Heritage Northcote 14-24 Pearl St 8372 4888 75 T F 67 63381 St Joseph's Home Northcote 112B St Georges Rd 9489 8444 51 51 C T F H Note 5 16375
VICTORIA 2022/23 163AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 155 DAREBIN continued to FRANKSTON DAREBIN Council continued Preston 3072 BlueCross Hilltop 7-17 Montague St 1300 133 414 89 69 s T F 63, 128D, OBC 16339 Darebin Lodge Supported Res Services 116-118 Tyler St 9471 0190 P 31 s See SRS table on pages 196-198 Note 1 16161 Uniting AgeWell Preston Community 78 Bruce St 9658 5400 104 104 T F 14-15 38410 Reservoir 3073 Arcare Reservoir Cnr Plenty & Gremel Rds 1300 272 273 69 69 C F g Croatian, Italian IFC-1 16358 Aurrum Aged Care Reservoir 1 Aberdeen St 9469 7555 129 109 s D T F g Note 2 15972 Embracia Reservoir 65A Glasgow Ave 9469 5555 104 104 s C D T F g European, Italian 59, 93 16200 Mayflower Reservoir Aged Care 56 Elliot St 9460 2480 110 110 T F g Note 3 16449 Mercy Place Keon Park (Reservoir) 15 Tunaley Pde 1300 096 428 96 96 s D T F H 69 20280 The Ashley Aged Care 17-21 Ashley St 9469 1600 63 61 s D T F 16318 Twin Parks Aged Care Centre 33-47 Blake St 8470 9888 135 133 s C T F b g H CALD 16301 Thornbury 3071 Fronditha Care Thornbury Res Aged Care 335 Station St 9495 2300 120 120 D T F g Greek 16300 Medina Manor Aged Care 200A Smith St 9290 6400 44 44 D T F 94-95 16295 St Paul's Hostel 15-17 Strettle St 9484 9488 60 60 s D T F 16363 BlueCross offers personlised care in your home or one of our 32 residences across Melbourne including Preston and Thornbury. 1300 133 414 | bluecross.com.au Enjoying life never gets old Note: 1. Services for residents with acquired brain injuries, intellectual disabilities or substance issues 3. CALD, Eastern European, Greek, Italian, Macedonian, Slavic 2. Greek, Italian, Macedonian, Serbian FRANKSTON Council Carrum Downs 3201 Avondrust Lodge 1105 Frankston-Dandenong Rd 9788 9020 120 120 s C D T F g H CALD 16399 Calvary Bayview 1295 Frankston-Dandenong Rd 9775 1419 90 90 T F g CALD 16468 Calvary Sandhurst 20 Herbert Rd 9782 0171 30 30 T F g CALD 15679 Carrum Downs Aged Care 80 William Rd 9428 2800 50 46 T F Dementia care available 129D 16470 Carrum Downs Nursing Home 1135 Frankston-Dandenong Rd 1300 375 287 60 T F b H 16189 Facility Locations: Hughesdale | Narre Warren | Narre Warren South | Carrum Downs Coburg North | Parkdale | Traralgon | Boronia | Ashwood Enquiries Welcome (03) 9428 2800 or visit www.maacg.com.au Welcome to a caring community MAACG strip 2022-V1.indd 1 23/6/22 11:05 am Embracia Reservoir Where style, care and comfort reside 65A Glasgow Avenue, Reservoir 03 9469 5555 www.embraciavic.com.au
164 VICTORIA 2022/23Aged Care Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 155 FRANKSTON continued to GLEN EIRA FRANKSTON Council continued Frankston 3199 Angus Martin House 382-384 Nepean Hwy 9034 4824 P 45 C See SRS table on pages 196-198 15667 Autumn Aged Care Frankston (Skye Lodge) 175 McMahons Rd 1300 428 886 140 140 s Dementia care available 38531 Benetas St Paul's Terrace 2B Towerhill Rd 1300 236 382 80 80 F 109 21206 Frankston Nursing Home 8-12 Nolan St 1300 375 287 51 51 T F b 16009 Regis Frankston 93 Ashleigh Ave 1300 998 100 106 88 D T F b 50-51 16496 Frankston North 3200 Forest Lodge 23 Forest Dr 8779 1700 180 180 s C D T F 77 18696 Frankston South 3199 Baptcare Peninsula View Community 24-28 Moorooduc Hwy 13 22 78 106 96 s T F 114, 201 16411 The Village Baxter 8 Robinsons Rd 5971 1349 124 T H 50248 Vasey RSL Care Frankston South 85 Overport Rd 9787 2844 120 120 s C D T F 85, 89 16416 Village Baxter Manor 8 Robinsons Rd 5971 1349 64 62 D T F H 16398 Village Baxter The Lodge 8 Robinsons Rd 5971 1349 60 60 T 16383 Langwarrin 3910 Langwarrin Community Aged Care 74 Potts Rd 8329 3100 144 144 D T F 62010 Residential Aged Care Respite Care Home Care Ex-Service Accommodation Find out more: T: 1300 602 108 E: info@vaseyrslcare.org.au W: www.vaseyrslcare.org.au Ads - DPS Guide 2022 - directory strip ad - 07-06-22.indd 1 07/06/2022 11:40:56 AMGLEN EIRA Council Bentleigh 3204 Estia Health Bentleigh 34-36 Clairmont Ave 9557 2888 45 45 T F 192D 16444 Bentleigh East 3165 Mooraleigh Hostel 748 Centre Rd 8572 4800 29 16 T Note 1 16182 Warrawee Community 854A Centre Rd 9570 2211 90 90 s W T F 16176 Carnegie 3163 Arcare Carnegie 47 Rosanna St 1300 272 273 118 118 D T F g Note 2 IFC-1 18635 Finchley Court 1168 Dandenong Rd 9569 6699 P 20 14 s See SRS table on pages 196-198 18501 Glenhuntly Terrace SRS 164 Grange Rd 0438 315 798 P 48 s C See SRS table on pages 196-198 16147 Residential Home Carnegie 1 Wahgoo Rd 8517 5999 120 120 T F g Jewish 63297 Caulfield 3162 Caulfield Manor SRS 1019 Glenhuntly Rd 9569 2600 P 30 30 s C g Note 3 16034 Gary Smorgon House 2-8 Freeman St 9209 1111 120 120 s W D T g Jewish 19343 HammondCare Caulfield 294 Kooyong Rd 1800 776 112 80 T F b Dementia care available 22 17953 Caulfield North 3161 Arcare Caulfield 141 Kooyong Rd 1300 272 273 110 110 s T F g Note 4 IFC-1 20293 Benetas Lovell House 389 Alma Rd 1300 236 382 40 40 C T 109 16436 BlueCross Sheridan Hall Caulfield 6 Northcote Ave 1300 133 414 38 38 s T F 63, 128D, OBC 18766 Emmy Monash Aged Care 518-526 Dandenong Rd 8508 9300 138 138 s W D T F g Jewish 16450 mecwacare Jubilee House 52 Northcote Ave 8567 8288 41 T F 9, 86 38644 Note: 1. Psychogeriatric specific services 2. Greek, Italian, South African 3. See SRS table on pages 196-198; European, Jewish 4. German, Polish, South African
VICTORIA 2022/23 165AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 155 GLEN EIRA continued to HUME GLEN EIRA Council continued Caulfield South 3162 Bupa Caulfield 349-351A North Rd 1800 718 348 127 125 s C D T F g Greek, Italian, Jewish 73 16246 Elsternwick 3185 Graceland Manor 508 Glenhuntly Rd 9528 2623 45 45 s C T F 16166 Victoria by the Park 27 Victoria St 9524 2111 70 70 W T F 18642 Gardenvale 3185 Caulfield House SRS 509 Kooyong Rd 9596 6922 P 30 24 s C F See SRS table on pages 196-198 18291 McKinnon 3204 Claremont Terrace Aged Care 231 McKinnon Rd 9576 7922 130 130 T F 94-95 16294 Murrumbeena 3163 Brimlea Aged Care 21 Railway Pde 8564 1060 90 70 T F 15663 Rosstown Community 6 Ames Ave 9568 0199 53 53 s T F 16435 HOBSONS BAY Council Altona Meadows 3028 Allanvale Private Nursing Home 38 Ascot St South 9119 5900 51 s T F 7 16555 Benetas St George's 13-19 Howard St 1300 236 382 154 154 C T 109 16550 Estia Health Altona Meadows 297 Queen St 9369 4568 90 76 C F 192D 16569 Altona North 3025 Altona Gardens Care Community 28-30 Rymill Ct 0427 222 985 62 28 W D T F 32D, IBC 16564 Marina 385 Blackshaws Rd 8374 6000 190 190 s W C D T F 77 16567 mecwacare Squires Place 375-379 Mason St 8573 4812 60 T F b g Note 1 9, 86 20889 Newport 3015 Calvary Trugo Place 120 Mason St 9119 5500 120 120 T F 62702 Westgate Aged Care Facility 4 William St 9391 9222 90 40 T F b 16528 Williamstown 3016 Wintringham Hostel Williamstown 2 Wintringham Rd 9034 4824 60 60 s C 16554 HUMEBroadmeadowsCouncil 3047 Ottoman Village Aged Care 66 Coleraine St 9309 7562 32 32 C T F b g Turkish 15601 Coolaroo 3048 Estia Health Coolaroo 15 Mladen Ct 9309 0011 60 60 s T F 192D 15684 Craigieburn 3064 Arcare Waterview 251 Waterview Blvd 1300 272 273 96 96 D T F g Note 2 IFC-1 20251 Gladstone Park 3043 Hope Aged Care Gladstone Park 14 South Circular Rd 9338 0111 82 17 C D T F 16490 Note: 1. Greek, Italian; Dementia support available 2. Egyptian, Greek, Italian, Maltese
166 VICTORIA 2022/23Aged Car e Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 155 HUME continued to KINGSTON HUME Council continued Greenvale 3059 Corpus Christi Community855 Mickelham Rd 9070 8300 9090 s C T F Note 1 16505 Jacana 3047 McLellan House Residential Care2-6 Robinson St 9302 4002 3232 C T Note 2 18645 Meadow Heights 3048 Meadow Heights Care Community90 Lightwood Cr 0427 222 985 6323 D T F 32D, IBC 16172 Roxburgh Park 3064 Moran Roxburgh Park 3 Wedgewood Rd 9303 6333 13263 D T F 19898 Sunbury 3429 Calvary Goonawarra 19-25 Anderson Rd 9740 8588 12060 T F 15978 Riddell Gardens Aged CareCnr Spavin Dr & Riddell Rd 9218 5200 72 C T F 94-95 16083 Westmeadows 3049 Baptcare Brookview Community130 Dimboola Rd 13 22 78 9090 s T F 114, 201 20847 mecwacare Vincent House 125-135 Kenny St 7379 5999 3030 T 9, 86 16518 KINGSTON Council Aspendale 3195 Sandy Lodge SRS 38-40 Station St 9580 9824 P 30 s See SRS table on pages 196-198 18765 Bonbeach 3196 Bupa Bonbeach 53-59 Broadway 1800 718 348 9674 s C D T F 73 16464 Calvary Bonbeach 440 Station St 9772 7477 7012 T F g CALD 16465 Chelsea 3196 BlueCross Chelsea Manor 7-11 Beardsworth Ave 1300 133 414 7070 s C D T F 63, 128D, OBC 16230 BlueCross Gardenia 87 Argyle Ave 1300 133 414 7349 s C T F 63, 128D, OBC 16453 Lifeview Argyle Court 81-83 Argyle Ave 1800 543 384 4545 C T F g Note 3. 97, 145 16431 Cheltenham 3192 Allambee Nursing Home 400 Warrigal Rd 9265 1155 359 T F 18648 Arcare Cheltenham 161A Centre Dandenong Rd 1300 272 273 9090 T F g German, Greek IFC-1 16430 BlueCross Autumdale 13 Eagland Rd 1300 133 414 4545 s T F 63, 128D, OBC 15567 Cheltenham Manor 10-12 Bendigo St 9584 1111 153153 W T F 82 15569 Eastwood Hostel 400 Warrigal Rd 9265 1002 6058 s T 16456 St James Terrace SRS 296 Warrigal Rd 9583 9999 P 54 s See SRS table on pages 196-198 15599 Clarinda 3169 Benetas Clarinda on the Park21-27 Inverness St 1300 236 382 9050 s C T F 109 62235 Clayton South 3169 Fronditha Care Clayton Res Aged Care94 Springs Rd 9239 2100 150150 C D T F g Greek 15524 BlueCross offers personlised care in your home or one of our 32 residences across Melbourne including Chelsea and Cheltenham. 1300 133 414 | bluecross.com.au Enjoying life never gets old Note: 1. Specialist facility for marginalised men with addiction or complex health needs/history of homelessness 2. Psychogeriatric specific services 3. Dutch, European, Greek, LGBTIQ
VICTORIA 2022/23 167AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 155 KINGSTON continued to KNOX KINGSTON Council continued Dingley Village 3172 Greenwood Manor 617 Lower Dandenong Rd 9551 5676 46 46 W T F 82 16132 Edithvale 3196 Mercy Place Northcliffe 10-12 Northcliffe Rd 1300 096 428 34 34 C T F 69 15533 Highett 3190 Menarock LIFE Highett 12 Maxflo Ct 1300 096 971 60 9 s C T F 193D 16472 Mentone 3194 Avonlea Aged Care 3-7 Patty St 9545 4800 70 70 T F 94-95 15683 Grand Villa Mentone 66-70 Nepean Hwy 9585 0733 P 42 s C See SRS table on pages 196-198 15741 Mercy Place Corben 9-15 Brindisi St 1300 096 428 46 46 D T F 69 15570 Mordialloc 3195 Bayside Aged Care 5 McDonald St 8543 3100 40 T F 94-95 15568 BlueCross Elly Kay 45-51 Elliot St 1300 133 414 90 90 s C D T F b 63, 128D, OBC 16463 Mercy Place Nixon 27 Chute St 1300 096 428 36 36 C D T F 69 15522 Oakleigh South 3167 BlueCross Oakleigh 1055-1061 Centre Rd 1300 133 414 50 50 s T F 63, 128D, OBC 21080 Parkdale 3195 Parkdale Aged Care 43-45 Herbert St 9428 2800 52 31 s T F g Note 1 129D 16460 Note: 1. CALD; Dementia care available 3. CALD; Dementia care available 2. Austrian, Croatian, German, Hungarian, Latvian, Polish, Russian, Swiss, Ukrainian 4. See SRS table on pages 196-198; Italian, Maltese; Mental health supported services available (03) 9551 5676 greenwoodmanor.com.au Greenwood Manor offers a home-like environment with landscaped and courtyard gardens. Tasteful refurbished interior décor adds to the warm comfortable ambience of the living environment. Greenwood MANOR Facility Locations: Hughesdale | Narre Warren | Narre Warren South | Carrum Downs Coburg North | Parkdale | Traralgon | Boronia | Ashwood Enquiries Welcome (03) 9428 2800 or visit www.maacg.com.au Welcome to a caring community MAACG strip 2022-V1.indd 1 23/6/22 11:05 am KNOXBayswaterCouncil3153 Clarendon Grange 40 Stud Rd 9720 2245 47 47 C T F 70 15553 Polish Retirement Home 3 Percival St 9720 3575 30 29 s T F g Polish, Russian, Ukrainian 16577 Tabulam & Templer Homes for the Aged 31-41 Elizabeth St 8720 1333 118 86 C D T F g H Note 2 100 16361 Boronia 3155 Autumn Aged Care - Clovelly Cottage 16 Stewart St 1300 428 886 151 100 s D T F 16604 Boronia Residential Aged Care 7 Coogee St 9428 2800 60 25 C T F g Note 3 129D 16601 Ferntree Gully 3156 Ferntree Gardens SRS 30 Forest Rd 9752 2170 P 32 s g Note 4 15714 Glengollan Village 97 Underwood Rd 9758 1093 90 68 s C D T F g H Italian 16229
168 VICTORIA 2022/23Aged Care Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 155 KNOX continued to MANNINGHAM KNOX Council continued Knoxfield 3180 Estia Health Knoxfield 428 Scoresby Rd 9763 1421 52 48 T F g Note 1 192D 15564 Lysterfield 3156 Isomer Aged Care 1273 Wellington Rd 9752 9455 50 50 s T F g Note 2 15561 Rowville 3178 Homestyle Rowville Manor 18 Le John St 8799 2000 119 119 D T F 70 61582 Rowville Residential Care Service 1058 Wellington Rd 1800 463 468 177 177 38844 The Basin 3154 Martin Luther Homes Aged Care Facility 67 Mount View Rd 9760 2100 139 C D T F g H CALD, European, German 16619 Martin Luther Homes Care Apartments© 67 Mount View Rd 9760 2100 P 14 14 C T F Note 3 21894 Upper Ferntree Gully 3156 Edward Street Nursing Home 2-6 Edward St 9753 5064 30 30 T F g CALD 16591 Menarock LIFE Upper Ferntree Gully 14-18 Tarana Ave 1300 096 971 45 3 s C T F 193D 16608 VMCH Willowbrooke Aged Care Res 9A Willow Rd 1300 698 624 49 48 s C T F 117 16576 Wantirna 3152 Arpad Aged Care 9 Garrisson Gr 9801 0855 60 58 s C T F b g H Hungarian 15552 Wantirna Views Care Community 100 Harold St 0427 222 985 120 90 T F 32D, IBC 16585 Wantirna South 3152 Adare Care 1405 High Street Rd 9801 7110 P 45 g Note 4 20581 Arcare Knox 478 Burwood Hwy 1300 272 273 119 110 D T F g Note 5 IFC-1 16593 Arcare Knox - The Lodge 478 Burwood Hwy 1300 272 273 28 28 T F IFC-1 21239 Latvian Aged Care Facility 60 Fraser Cr 9800 2977 54 54 s C D T F g H European, Latvian 15565 Royal Freemasons Centennial Lodge 13 Lewis Rd 1300 176 925 75 60 D T F 16602 VMCH Wantirna Aged Care Residence 355 Stud Rd 1300 698 624 96 96 C D T F 117 15969 MANNINGHAM Council Doncaster 3108 MannaCare Cassia House 371 Manningham Rd 1300 902 023 90 90 s C D T F 16589 MannaCare Doncaster Melaleuca Lodge 383 Manningham Rd 1300 902 023 60 60 s T 15558 Doncaster East 3109 Baptcare The Orchards Community 107 Andersons Creek Rd 13 22 78 150 150 T F g H Chinese, Greek, Italian 114, 201 21820 Calvary Millward 31 Blackburn Rd 9841 1600 163 163 C T F H 15669 Doncaster Manor Supported Care Home 52-54 George St 9841 7250 P 23 21 s See SRS table on pages 196-198 20022 Donvale 3111 Alexandra Gardens SRS 42 Old Warrandyte Rd 9842 9971 P 38 30 s C See SRS table on pages 196-198 18627 Bupa Donvale 296-304 Springvale Rd 1800 718 348 60 60 s C T 73 16611 Greenview Aged Care 33-37 Mitcham Rd 8841 0800 85 T F 94-95 15941 On Luck Chinese Nursing Home 177-179 Tindals Rd 9844 6000 120 104 D T F g Note 6 15967 The Heights 39-41 Mitcham Rd 8841 8100 126 126 W C D T F 77 20254 Note: 1. CALD, European, Filipino, Italian, Polish 4. See SRS table on pages 196-198; Chinese; Palliative care available 2. Arabic, Bengali, Fijian, Greek, Hindi, Italian, Muslim, Polish, Turkish 5. Dutch, German, Irish, Italian 3. Includes Short Term Restorative Care services 6. Asian, Chinese, Indo-Chinese, Indonesian, Malaysian, Singaporean, Vietnamese
VICTORIA 2022/23 169AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 155 MANNINGHAM continued to MARIBYRNONG MANNINGHAM Council continued Nunawading 3131 AdventCare Whitehorse 163-165 Central Rd 9259 2000 134 134 s D T F g H CALD 110 15555 Ringwood North 3134 Della dale Aged Care 17 Derwent St 1800 001 717 30 8 s C D T F g CALD, NESB 66 16590 Warrandyte Gardens Care Community 205 Warrandyte Rd 0427 222 985 107 51 W C T F 32D, IBC 16595 Templestowe 3106 Arcare Templestowe 75 King St 1300 272 273 117 117 D F IFC-1 22018 BlueCross Silverwood 105 Porter St 1300 133 414 61 61 s C T F 63, 128D, OBC 16221 Bupa Templestowe 222 Serpells Rd 1800 718 348 142 C T g Note 1 73 20561 Charlesbrook Aged Care 1 Innisfallen Ave 9814 8200 71 71 s D T F 16119 Emerald Terrace Aged Care 1 Chivers Rd 9846 4900 83 83 s T F 16079 Menarock LIFE Templestowe 81-85 Porter St 1300 096 971 64 64 s C T F 193D 16587 Newmans on the Park 33 Newmans Rd 9814 8100 109 89 s T F 18661 Templestowe Lower 3107 BlueCross Ashby 23-31 Ashford St 1300 133 414 78 78 s T F 63, 128D, OBC 16219 Fronditha Care Lower Templestowe RAC 11 Omar St 8850 5111 60 60 T F g Greek 17964 Greenslopes Aged Care 236 Greenslopes Dr 9852 1800 P 40 C See SRS table on pages 196-198 18305 Menarock LIFE Lower Templestowe 7 Elberta Ave 1300 096 971 50 50 s C T F 193D 16164 Mercy Place Templestowe 16 Herlihys Rd 1300 096 428 52 52 s C T F g CALD 69 16583 Templestowe Manor Aged Care 410-418 Thompsons Rd 9850 8877 60 60 C T F H 94-95 21042 MARIBYRNONG Council Footscray 3011 Baptcare Westhaven Community 50 Pickett St 13 22 78 127 127 s C T F b g H Chinese, Vietnamese 114, 201 16529 Doutta Galla Footscray 48 Geelong Rd 9680 3311 88 75 s C D T F g CALD, NESB 18702 James Barker House Aged Care Centre 64 Buckley St 9283 4000 120 120 s T F Note 2 96D 16475 Royal Freemasons Footscray Aged Care 25 Mephan St 1300 176 925 60 6 D T F g CALD, Vietnamese 16561 Kingsville 3012 Uniting AgeWell Kingsville Community 319 Geelong Rd 9680 0400 68 C T F H 14-15 19901 Maidstone 3012 Arcare Maidstone 31 Hampstead Rd 1300 272 273 90 88 s C D T F g Note 3 IFC-1 18636 Yarraville 3013 Doutta Galla Yarraville Village 34A Somerville Rd 9680 3311 47 47 T F g CALD, NESB 15608 Note: 1. Chinese, Greek, Italian, South African 3. Croatian, German, Greek, Italian, Maltese, Spanish 2. Care for socially/financially disadvantaged residents or homeless/at risk of homelessness
170 VICTORIA 2022/23Aged Care Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 155 MAROONDAHMAROONDAHCouncilBayswaterNorth3153 Ferndale Gardens 229-239 Bayswater Rd 9729 4699 114 114 D T F 70 16581 Heritage Gardens 325-329 Canterbury Rd 9722 5800 121 121 D T F 67 15698 Croydon 3136 Aveo Mingarra Aged Care 2 Chevalier Dr 1800 316 924 60 60 D T F H 16620 BlueCross Tarralla 9 Jackson St 1300 133 414 75 72 s T F 63, 128D, OBC 16073 Bupa Croydon 120-124 Maroondah Hwy 1800 718 348 84 37 s D T F 73 16592 Croydon Grove Care Community 40 Chevalier Dr 0438 225 329 60 T 32D, IBC 63121 Donwood Community Aged Care Serv 11 Diana St 9845 8500 105 105 s D T F H 15557 Dorset Lodge SRS 362 Dorset Rd 9722 8844 P 45 45 s C See SRS table on pages 196-198 16165 Croydon North 3136 Allbright Manor 31-35 Exeter Rd 9726 0588 P 40 40 s g Note 1 18279 Park Lane Croydon 295-299 Maroondah Hwy 9726 1100 104 104 s T F 53, 56, 71 18822 Heathmont 3135 Menarock LIFE Heathmont 27-29 The Greenway 1300 096 971 47 47 s C D T F 193D 17970 Kilsyth 3137 Gracevale Grange SRS 48 Liverpool Rd 9723 9444 P 45 45 s C D See SRS table on pages 196-198 16008 Kirkbrae Presbyterian Homes Aged Care 794 Mount Dandenong Rd 9724 5200 78 78 s T F H 180 15563 Margriet Manor 722 Mount Dandenong Rd 9728 7400 45 45 s C D T F g H CALD 16255 Overbeek Lodge 736 Mount Dandenong Rd 9728 7450 55 55 s C D T F g H CALD 19013 Ringwood 3134 Blue Willows Residential Aged Care 74 Warrandyte Rd 9870 6655 P 58 s C H See SRS table on pages 196-198 16002 Estia Health Ringwood 211-217 Wantirna Rd 9879 5155 169 169 s C D T F 192D 16090 Olivet Care 7-9 Rupert St 9131 5500 128 128 s D T F 16627 Regis Ringwood 294 Maroondah Hwy 1300 998 100 66 16 T F Dementia care available 50-51 16573 Ringwood East 3135 Acacia Gardens 35 Mount Dandenong Rd 9870 0982 P 36 s g Note 2 15707 Jasmine Lodge 56 Mount Dandenong Rd 9879 3702 P 40 s C See SRS table on pages 196-198 20739 RALAC Lionsbrae 29 Everard Rd 9870 7523 69 69 C D T F Note 3 15566 Ringwood North 3134 Della dale Aged Care 17 Derwent St 1800 001 717 30 8 s C D T F g CALD, NESB 66 16590 Warrandyte Gardens Care Community 205 Warrandyte Rd 0427 222 985 107 51 W C T F 32D, IBC 16595 Vermont 3133 Vermont Aged Care 770 Canterbury Rd 9873 5300 99 79 s C T F 16360 Note: 1. See SRS table on pages 196-198; Asian, Chinese 3. Includes services to homeless people and/or at risk of homelessness 2. See SRS table on pages 196-198; Armenian, Asian, European, Jewish, Singaporean
VICTORIA 2022/23 171AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 155 MELBOURNE to MONASH MELBOURNE Council Carlton 3053 Rathdowne Place Aged Care 497 Rathdowne St 0417 641 642 161 161 D T F H 81 20591 East Melbourne 3002 Mercy Place East Melbourne 22 Verona Lane 1300 096 428 110 98 W C D T F 69 19020 Kensington 3031 Doutta Galla Lynch's Bridge 44 Market St 9680 3311 58 46 s C D T F g CALD, NESB 16512 Melbourne 3004 Royal Freemasons Coppin Centre 45 Moubray St 1300 176 925 212 212 s D T F b 15708 Royal Freemasons Coppin Suites Lvl 3, 45 Moubray St 1300 176 925 18 18 T 21244 Smorgon Family Nursing Home 619 St Kilda Rd 8517 5600 90 17 s D T F g H Jewish 21779 Parkville 3052 Elderly Chinese Home 125-129 Manningham St 9328 4558 47 47 T F g Chinese 16507 Mercy Place Parkville 1 Willam St 1300 096 428 140 114 C D T F H 69 18977 Port Melbourne 3207 Wintringham Hostel Port Melbourne 79 Swallow St 9034 4824 35 35 C 16245 MELTON BurnsideCouncil3023 Arcare Burnside 2 Nicol Ave 1300 272 273 88 88 D T F g Note 1 IFC-1 16094 Melton 3337 Willowbrae Melton 116 Centenary Ave 8746 3000 60 60 s C T F 53, 56, 71 16558 Melton South 3338 Estia Health Melton South 34-42 Brooklyn Rd 9747 5600 103 103 C D T F 192D 16134 Sutton Park Aged Care 126-134 Exford Rd 8099 7700 113 106 s T F 16210 MONASH Council Ashwood 3147 Cabrini Residential Care 54 Queens Pde 9508 3000 90 70 W C D T F 16120 Grand Cedar 61-63 High Street Rd 9811 5600 75 75 C T F 129D 20882 Burwood 3125 Highwood Court Aged Care 359 Warrigal Rd 8831 0500 75 T F 94-95 16117 Royal Freemasons Elizabeth Gardens 2-8 Elizabeth St 1300 176 925 68 38 T F 15559 Trinity Manor Burwood 12-16 Edwards St 9091 5200 45 10 s C T F Note 2 16603 Clayton 3168 Bupa Clayton 12 Burton Ave 1800 718 348 155 155 s C D T F 73 19236 The Alexander Aged Care Centre 1720 Dandenong Rd 0455 551 195 90 90 C D T F g Note 3 58 16582 VMCH Corpus Christi Aged Care Res 80 Clayton Rd 1300 698 624 120 120 W T F H 117 17913 Note: 1. Croatian, Italian, Maltese, Polish 2. Also caters for younger persons 3. Asian, Chinese, Eastern European, Greek, Hindi, Indian, Indo-Chinese, Irish, Italian, LGBTIQ, Turkish
172 VICTORIA 2022/23Aged Care Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 155 MONASH continued MONASH Council continued Glen Waverley 3150 Calvary The Highbury 684 Highbury Rd 8871 2400 60 60 F 38308 Campbell Place Aged Care 131-141 Coleman Pde 0439 350 693 102 102 T F H 81 16612 Estia Health Glen Waverley 2B Grace St 9562 5814 52 52 T F H 192D 20234 Menarock LIFE Glen Waverley 982 High Street Rd 1300 096 971 49 2 s C D T F 193D 16570 Waverley Valley Aged Care 29-33 Chesterville Rd 9887 9111 170 166 W D T F 15709 Hughesdale 3166 Oaklea Hall 4-8 Earlstown Rd 9428 2800 46 46 T F g Note 1 129D 16628 Mount Waverley 3149 BlueCross Scotchmans Creek 450 Waverley Rd 1300 133 414 133 133 s D T F 63, 128D, OBC 19166 Calvary The Regent 35-39 Regent St 1800 527 272 105 105 T F 39073 Oakern Lodge SRS 14 Bales St 9807 2443 P 12 s See SRS table on pages 196-198 18285 Mulgrave 3170 BlueCross Hansworth 181 Hansworth St 1300 133 414 90 90 s D T F 63, 128D, OBC 16074 Royal Freemasons Monash Gardens 355 Wellington Rd 1300 176 925 97 97 T F H 16618 VMCH John R Hannah Aged Care Res 68 Wattle Gr 1300 698 624 74 74 s T F 117 15562 Oakleigh 3166 Oak Towers Aged Care Service 139 Atherton Rd 8574 4000 134 134 s C D T F H 60 16629 Oakleigh East 3166 Estia Health Oakleigh East 23A Elizabeth St 9544 8167 110 s C D T F g Greek, Italian 192D 16571 Oakleigh South 3167 BlueCross Oakleigh 1055-1061 Centre Rd 1300 133 414 50 50 s T F 63, 128D, OBC 21080 Wheelers Hill 3150 Cumberland View Aged Care Living 123-127 Whalley Dr 9795 9154 161 161 W C D T F 172 16118 Lifeview The Willows 171-175 Jells Rd 1800 543 384 60 60 C T F g Note 2 97, 145 16024 Nellie Melba Village - Ryman Healthcare 2 Collegium Ave 8513 1900 138 138 s D T F b H 113 22321 Waverley Hill SRS 946-952 Ferntree Gully Rd 9590 0510 P 45 45 s C g Note 3 19009 Weary Dunlop Village - Ryman Healthcare 242 Jells Rd 8545 1400 82 82 s C D T F b H 113 21121 Note: 1. CALD; Dementia care available 2. Chinese, Greek, Indian, LGBTIQ, Sri Lankan, Western European 3. See SRS table on pages 196-198; CALD BlueCross offers personlised care in your home or one of our 32 residences across Melbourne including Mulgrave and Mt Waverley. 1300 133 414 | bluecross.com.au Enjoying life never gets old
VICTORIA 2022/23 173AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 155 MOONEE VALLEY to MORELAND MOONEE VALLEY Council Ascot Vale 3032 Victorian Elderly Chinese Hostel 77 Hurtle St 9370 8288 31 31 C T F g Chinese 16519 Avondale Heights 3034 BlueCross Riverlea 57 Intervale Dr 1300 133 414 75 75 s C T F 63, 128D, OBC 16243 Doutta Galla Avondale Heights 120 North Rd 9680 3311 108 94 s C D T F g CALD, NESB 16086 Embracia Moonee Valley 76-86 North Rd 8579 4800 161 161 s C D T F g European, Italian 59, 93 20253 Ron Conn Nursing Home 33 Westminster Dr 9034 4824 60 60 s C 16085 Essendon 3040 Arcadia Aged Care 120 McCracken St 8378 3300 103 103 s D T F H 60 17902 Arcare Essendon 33 Raleigh St 1300 272 273 120 120 s F IFC-1 22019 Trevi Court Aged Care 95 Bulla Rd 9374 3500 54 T F 94-95 16177 Essendon North 3041 Royal Avenue Retirement Lodge 46-48 Royal Ave 9379 3322 P 31 31 s C See SRS table on pages 196-198 18764 Flemington 3031 McLean Lodge 1 Little Princes St 9034 4824 21 21 C 16513 Royal Freemasons Gregory Lodge 2-58 Newmarket St 1300 176 925 73 61 D T F g Chinese, Greek, Italian 16497 Keilor East 3033 Cyril Jewell House 68 Hassett Cr 9331 6581 45 13 T F Note 1 16478 Edenvale Manor Aged Care 188A Sterling Dr 9337 7343 58 52 s C T F Note 2 16479 Holloway Aged Care Services 1 Rotary Dr 9331 2733 70 48 C T F 16509 Mekong Keilor East Vietnamese AC 8 Trott Pl 9331 5366 65 2 s D T F g Vietnamese 16514 Kensington 3031 Doutta Galla Lynch's Bridge 44 Market St 9680 3311 58 46 s C D T F g CALD, NESB 16512 Moonee Ponds 3039 Corandirk House SRS 74A Maribyrnong Rd 9326 2000 P 40 s C See SRS table on pages 196-198 18565 CraigCare Moonee Ponds 88 Holmes Rd 0416 304 711 138 51 s W C T F 16003 Doutta Galla Queens Park 2-8 Hutcheson St 9680 3311 45 45 T F g H CALD, NESB 15595 MORELAND Council Brunswick 3056 Boyne Russell House 184 Victoria St 9381 1900 30 T F 16508 Brunswick Lodge SRS 17 Loyola Ave 9388 0144 P 27 s See SRS table on pages 196-198 18757 Hope Aged Care Brunswick 34 Lux Way 9380 8028 110 105 W D T F g Arabic, Chinese, Greek, Italian 16485 Brunswick East 3057 Aboriginal Community Elders Services 5 Parkview Ave 9383 4244 25 23 s C T F b g ATSI 16498 Note: 1. Services for residents with mental health issues & degenerative neurological diseases 2. New extension due for completion late 2022 Embracia Moonee Valley Aged care that feels like home 76-86 North Rd, Avondale Heights 03 8579 4800 www.embraciavic.com.au
174 VICTORIA 2022/23Aged Care Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 155 MORELAND cont'd to MORNINGTON PENINSULA MORELAND Council continued Brunswick West 3055 Aurrum Aged Care Brunswick 17 Egginton St 8378 5400 60 24 T F g CALD 16476 Benetas Gladswood Lodge 15 Waxman Pde 1300 236 382 51 s C T 109 16521 Coburg 3058 Bupa Coburg 24 Sutherland St 1800 718 348 75 66 s D T 73 16128 Wintringham Gilgunya 23 Harding St 9034 4824 51 51 H 16116 Coburg North 3058 Anzac Lodge Nursing Home 2-12 Anzac Ave 9353 5000 120 90 D T F g Note 1 99 16484 Northern Gardens 867 Sydney Rd 9428 2800 60 42 T F g Note 2 129D 17966 Fawkner 3060 Regis Fawkner 101F Major Rd 1300 998 100 78 15 D T F g Italian 50-51 16474 St Basil's Homes for the Aged 24-36 Lorne St 9358 4444 150 150 s C D T F b g Note 3 16491 Fitzroy North 3068 Clifton Views 217-241 Queens Pde 8638 9100 123 123 D T F 77 21156 Glenroy 3046 Benetas Colton Close 19 York St 1300 236 382 117 117 D T 109 16477 BlueCross Glengowrie 54 Box Forest Rd 1300 133 414 90 90 s C D T F 63, 128D, OBC 16126 BlueCross Monterey 858 Pascoe Vale Rd 1300 133 414 114 103 s T F 63, 128D, OBC 16220 CraigCare Plumpton Villa Glenroy 7 Lewis St 0416 304 711 126 126 C T F b g Greek, Italian, Polish 16137 Glenville Lodge SRS 36 Lytton St 9300 2570 P 36 s See SRS table on pages 196-198 Note 4 16043 Villa Del Sole Aged Care Residence 73 William St 9953 6666 52 52 s C T F g Italian 16524 Pascoe Vale 3044 CraigCare Pascoe Vale 1A Virginia St 0416 304 711 140 140 C D T F 19051 Edith Bendall Lodge 11 Park St 9379 0079 60 15 D T F H 16506 Pascoe Vale South 3044 Dorothy Impey Home 317A O'Hea St 8102 2400 92 92 s C T F 78 15666 Note: 1. CALD, Chinese, European, Filipino, Hindi, Indian, Italian, Nepalese, Sri Lankan, Tamil 4. Services for residents who are disabled, brain injured & those with psychiatric issues 2. CALD, Italian; Dementia care available 5. Psychogeriatric specific services 3. Arabic, Croatian, Greek, Italian, Macedonian, Serbian, Sri Lankan MORNINGTON PENINSULA Council Balnarring 3926 Arcare Balnarring 51 Balnarring Rd 1300 272 273 75 75 F IFC-1 62816 Capel Sound 3940 Calvary Capel Sands 8-16 Capel Ave 5982 1811 60 60 T F g CALD 16613 Carinya Residential Aged Care 34A Balaka St 5950 4795 26 26 D T F Note 5 16420 Regis Rosebud 1 Wyuna St 1300 998 100 126 121 D T F 50-51 16426 Village Glen Aged Care Res Capel Sound 34A Balaka St 5986 4422 196 196 D T F H 16419 Facility Locations: Hughesdale | Narre Warren | Narre Warren South | Carrum Downs Coburg North | Parkdale | Traralgon | Boronia | Ashwood Enquiries Welcome (03) 9428 2800 or visit www.maacg.com.au Welcome to a caring community MAACG strip 2022-V1.indd 1 23/6/22 11:05 am
VICTORIA 2022/23 175AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 155 MORNINGTON PENINSULA cont'd to NILLUMBIK MORNINGTON PENINSULA Council continued Hastings 3915 The Bays Aged Care 86 Victoria St 5979 0333 90 90 D T F 16501 Mornington 3931 Autumn Aged Care - Bentons Lodge 197 Bentons Rd 5975 4911 170 122 D T F 20250 Benetas Corowa Court 752 Esplanade 1300 236 382 120 120 C D T 109 16406 mecwacare Park Hill 160 Mornington-Tyabb Rd 5975 2700 69 69 C D T F H 9, 86 16614 Peninsula Grange Aged Care 2 Booker Ave 0427 439 313 102 102 C T F b H 81 19906 Racecourse Grange Aged Care 428 Racecourse Rd 0438 522 845 127 127 C T F b 81 21180 Uniting AgeWell Andrew Kerr Care Community 67-69 Tanti Ave 5975 6334 117 117 s F 14-15 16424 Village Glen Aged Care Res Mornington 827-829 Nepean Hwy 5958 6800 92 90 D T F 38590 Mount Eliza 3930 Calvary George Vowell Cnr Cobb Rd & Nepean Hwy 9787 2811 124 98 C T F g CALD 16415 Eliza Park SRS 157 Mount Eliza Way 9787 3515 P 43 s See SRS table on pages 196-198 18787 Mount Martha 3934 CraigCare Mornington 688 Nepean Hwy 0416 304 711 118 51 D T F g CALD 16410 Mornington Bay Care Community 185 Racecourse Rd 0427 222 985 140 140 W C D T F 32D, IBC 16233 Rosebud 3939 Mercy Place Rosebud 12-14 Cairns Ave 1300 096 428 30 30 C T F 69 16412 Rosebrook Aged Care 441 Waterfall Gully Rd 5982 6200 91 91 s D T F 18315 Rye 3941 Calvary Rye Sands 36-40 Weir St 5912 0300 99 99 T F 21921 Safety Beach 3936 mecwacare Calwell Manor 111 Country Club Dr 8573 4812 43 T F 9, 86 61615 Royal Freemasons Mount Martha Valley 130 Country Club Dr 1300 176 925 125 125 s D T F b Respite services available 16387 Shoreham 3916 mecwacare Annie's Court 3905 Frankston-Flinders Rd 5989 5588 60 T F 9, 86 61618 Somerville 3912 Somerville Gardens Care Community 22 Graf Rd 0427 222 985 130 130 s W D T F 32D, IBC 16223 Tyabb 3913 Samkay Health Tyabb 30 The Cres 8432 5199 91 91 s C D T F 38595 NILLUMBIK Council Diamond Creek 3089 Kerala Manor, Diamond Creek 203 Broad Gully Rd 8432 5199 85 85 s D T F 20901 Kilara House 124 Main Hurstbridge Rd 9438 5710 P 25 s See SRS table on pages 196-198 15751 Eltham 3095 Angels Care Australia 11 Drysdale Ave 1800 264 357 P 10 s C See SRS table on pages 196-198 55116 Eltham 3095 St Vincent's Care Services Eltham 43 Diamond St 1800 778 767 126 118 D T 11 16337
176 VICTORIA 2022/23Aged Care Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 155 NILLUMBIK continued to STONNINGTON NILLUMBIK Council continued Greensborough 3088 Bupa Greensborough 264 Diamond Creek Rd 1800 718 348 90 C T F 73 16278 Deloraine Aged Care 14-18 Adeline St 9433 3444 64 38 s T F 57 16328 Grace Villa, Greensborough Unit 4, 25-33 Grimshaw St 8432 5199 91 63 s D T F g NESB 16212 Trinity Manor Greensborough 226-230 Elder St 9091 5200 112 112 s C D T F 22210 Plenty 3090 Aurrum Aged Care Plenty 321-327 Diamond Creek Rd 9431 9500 120 120 D T F 20249 Wattle Glen 3096 Estia Health Wattle Glen 45 Silvan Rd 9718 2267 91 53 s D T F Note 1 192D 16327 PORT PHILLIP Council Albert Park 3206 South Port Residential Home 18-30 Richardson St 9690 3166 30 s C T F g Greek 15589 Port Melbourne 3207 Wintringham Hostel Port Melbourne 79 Swallow St 9034 4824 35 35 C 16245 South Melbourne 3205 Emerald Hill Residence 203 Napier St 9633 9200 146 146 s D T F 20860 Napier Street Aged Care Services 179 Napier St 9696 9229 62 62 s F 16175 St Kilda 3182 Sacred Heart Community 101 Grey St 0438 176 693 97 97 C F Note 2 16434 Windsor 3181 Bupa Windsor 102-104 Union St 1800 718 348 41 C T F 73 16201 Calvary Central Park 101 Punt Rd 8517 9500 167 136 T F b 15600 Residential Home Windsor K11 Union St 8517 5999 156 156 T F g Jewish 15726 STONNINGTON Council Armadale 3143 Regis Armadale 607-613 Dandenong Rd 1300 998 100 78 62 D T F 50-51 19696 Glen Iris 3146 mecwacare Noel Miller Centre 9-15 Kent St 9835 2333 138 C D T F 9, 86 15583 Malvern 3144 mecwacare Malvern Centre 1245 Malvern Rd 9248 6100 101 T F 9, 86 19385 Malvern East 3145 Arcare Malvern East 1997 Malvern Rd 1300 272 273 93 93 D F g Note 3 IFC-1 20296 Arcare Nirvana Avenue 78 Nirvana Ave 1300 272 273 30 F g Italian, South African IFC-1 15587 Arcare Parkview Malvern East 1287 Dandenong Rd 1300 272 273 64 64 s T F g European IFC-1 21325 Balmoral House SRS 71-75 Waverley Rd 9572 3012 P 21 s See SRS table on pages 196-198 15936 BlueCross Cresthaven 1A The Avenue 1300 133 414 103 103 s T F 63, 128D, OBC 38516 Regis East Malvern 400 Waverley Rd 1300 998 100 149 107 s D T F 50-51 15585 Note: 1. Veteran specific residents 2. Residents with mental health issues and/or at risk of homelessness 3. Greek, Irish, Polish, South African
VICTORIA 2022/23 177AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 155 STONNINGTON continued to WHITEHORSE STONNINGTON Council continued Prahran 3181 Chomley House 113 Chomley St 9529 8107 37 28 T F Dementia care available 67 16443 mecwacare Trescowthick Centre 70 Charles St 9510 6100 60 60 T F 9, 86 16433 VMCH O’Neill House 101 Lewisham Road North 1300 698 624 P 22 22 C T F 117 62789 Toorak 3142 BlueCross Darnlee 33 Lansell Rd 1300 133 414 47 47 s T F 63, 128D, OBC 15613 Windsor 3181 Bupa Windsor 102-104 Union St 1800 718 348 41 C T F 73 16201 Calvary Central Park 101 Punt Rd 8517 9500 167 136 T F b 15600 Residential Home Windsor K11 Union St 8517 5999 156 156 T F g Jewish 15726 WHITEHORSE Council Balwyn North 3104 Eva Tilley Memorial Home 1100 Burke Rd 9859 9541 120 104 s D T F 16349 Blackburn 3130 Blue Bells Crofton House 14 Lithgow Ave 9877 1363 P 45 s C T b See SRS table on pages 196-198 19041 Covenant House SRS 181 Canterbury Rd 9878 1628 P 24 s See SRS table on pages 196-198 18726 Regis Blackburn 40 Central Rd 1300 998 100 191 148 D T F 50-51 16598 Blackburn South 3130 Regis Alawarra Lodge 220 Middleborough Rd 1300 998 100 99 99 D T g Chinese, Malaysian 50-51 19113 Regis Inala Lodge 220 Middleborough Rd 1300 998 100 84 48 D T F g H Chinese, Malaysian 50-51 16599 Box Hill 3128 BlueCross Box Hill 48 Dorking Rd 1300 133 414 216 216 s D T F g CALD 63, 128D, OBC 22295 Uniting AgeWell Box Hill Community 75 Thames St 9843 2200 120 120 D T F 14-15 15550 Burwood 3125 Highwood Court Aged Care 359 Warrigal Rd 8831 0500 75 T F 94-95 16117 Royal Freemasons Elizabeth Gardens 2-8 Elizabeth St 1300 176 925 68 38 T F 15559 Trinity Manor Burwood 12-16 Edwards St 9091 5200 45 10 s C T F Note 1 16603 Burwood East 3151 Burwood Lodge SRS 336 Blackburn Rd 9886 8777 P 23 s C D g Note 2 18979 John Flynn - Ryman Healthcare 4 Foundation Blvd 8849 8799 114 T F b 113 63144 Forest Hill 3131 Northside Residential Aged Care Facility Cnr Mahoneys Rd & Burwood Hwy 8804 2732 30 C D T F g Note 3 18653 Uniting AgeWell Strathdon Community 17 Jolimont Rd 9845 3111 167 C T F b H 14-15 16594 Mont Albert 3127 Mont Albert Manor 401 Elgar Rd 9890 6074 P 23 s C See SRS table on pages 196-198 15968 Note: 1. We also cater for younger persons 2. See SRS table on pages 196-198; Chinese 3. CALD; Interim facility for residents with challenging behaviours associated with mental health needs BlueCross offers personlised care in your home or one of our 32 residences across Melbourne including Surrey Hills, Vermont South and Box 1300Hill.133 414 | bluecross.com.au Enjoying life never gets old
178 VICTORIA 2022/23Aged Care Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 155 WHITEHORSE continued to WHITTLESEA Note: 1. New facility due to be completed in 2023 2. Services for residents with mental health illnesses & degenerative neurological diseases 3. Croatian, Egyptian, Greek, Italian, Macedonian, Maltese 4. Greek, Italian, Macedonian 5. CALD, Chinese, Filipino, Greek, Hindi, Indian, Italian, Macedonian, Malaysian, Nepalese, Singaporean, Tamil WHITEHORSE Council continued Mont Albert North 3129 mecwacare Simon Price Centre 13-25 Strabane Ave 8573 4812 30 T F b Note 1 9, 86 16580 Nunawading 3131 AdventCare Whitehorse 163-165 Central Rd 9259 2000 134 134 s D T F g H CALD 110 15555 Surrey Hills 3127 Arcare Surrey Hills 18 Florence Rd 1300 272 273 51 51 F IFC-1 21326 BlueCross Broughtonlea 9-17 Broughton Rd 1300 133 414 97 97 s T F 63, 128D, OBC 15987 Vermont 3133 Vermont Aged Care 770 Canterbury Rd 9873 5300 99 79 s C T F 16360 Vermont South 3133 BlueCross Livingstone Gardens 39 Livingstone Rd 1300 133 414 210 210 s D T F 63, 128D, OBC 16624 Victoria Grange Aged Care 502-514 Burwood Hwy 0483 347 946 104 104 T F b H 81 17811 WHITTLESEA Council Bundoora 3083 Ian Brand Nursing Home 1231 Plenty Rd 9495 3188 30 T F 17709 Merv Irvine Nursing Home 1231 Plenty Rd 9495 3240 30 12 T F Note 2 18646 Vasey RSL Care Bundoora 5 Tower Ave 9466 9615 90 90 s C D T F 85, 89 15609 VMCH Bundoora Aged Care Residence 1424-1428 Plenty Rd 1300 698 624 91 50 C D T F 117 16340 Epping 3076 Arcare Civic Manor 7 Civic Dr 1300 272 273 120 120 s C D T F g Note 3 IFC-1 18282 Epping Gardens 25 Willandra Dr 9219 8800 148 148 T F b 67 21182 Epping Meadows Care Community 202 McDonalds Rd 0427 222 985 123 83 W C D T F g Macedonian 32D, IBC 16334 Estia Health Epping Vic 30 Epping Rd 9408 8564 70 40 s T F g Note 4 192D 16306 Grace of Mary Greek Cypriot Hostel 190-200 McDonalds Rd 9408 8169 42 42 D T F g European, Greek 100 16304 Green Gables 15 Coulstock St 9401 5555 55 55 T F g Greek, Italian 70 17809 Oxa Care 513 High St 8402 0809 240 240 T F 92 63340 Lalor 3075 Baptcare Wattlegrove Community 51 Pinetree Cr 13 22 78 120 T F b 114, 201 61714 Mill Park 3082 Bethel Aged Care 600 Plenty Rd 8467 2222 121 121 T F g Note 5 99 18829 BlueCross The Boulevard 70 Heaths Ct 1300 133 414 90 84 s C D T F 63, 128D, OBC 18698 South Morang 3752 Bupa South Morang 18-22 McGlynn Ave 1800 718 348 65 C T 73 16331 Estia Health Plenty Valley 806 Plenty Rd 9404 8000 67 63 s T F 192D 15977 Estia Health South Morang 879 Plenty Rd 9404 8600 119 119 s C D T F b 192D 18998 San Carlo Homes for the Aged 970 Plenty Rd 9404 1490 136 100 s D T F g Italian 16319 Whittlesea 3757 Sunlight 43 Laurel St 8775 1100 180 180 W C D T F 77 17806 Whittlesea Lodge Aged Care 30-32 Fir St 9719 1600 74 62 T F 16326
VICTORIA 2022/23 179AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 155 WYNDHAM to YARRA WYNDHAM Council Hoppers Crossing 3029 mecwacare John Atchison Centre 312-318 Derrimut Rd 8015 2888 85 T F 9, 86 18994 Point Cook 3030 Point Cook Manor 9 Hewett Dr 9394 2500 118 118 C D T F 70 19896 Tarneit 3029 Sunset Views Manor 142 Sunset Views Blvd 9559 0400 120 120 s D T F 70 62203 Werribee 3030 Baptcare Wyndham Lodge Community 120 Synnot St 13 22 78 150 150 s D T F 114, 201 16530 Estia Health Werribee 8-10 Russell St 9749 8000 72 72 D 192D 16133 Glendale Aged Care 265 Heaths Rd 8742 8888 220 C T F 94-95 16493 Manor Court Werribee Aged Care 5 Hogan Gr 9742 0699 99 77 s C D T F 179 16510 Mercy Place Wyndham 39 Deutgam St 1300 096 428 108 94 s C D T F 69 16525 St Vincent's Care Services Werribee 240 Hoppers Lane 1800 778 767 80 80 D T F 11 21119 Wyndham Vale 3024 Uniting AgeWell Manor Lakes Com'ty 15 Buffalo Cr 9742 7201 85 T F 14-15 17814 Note: 1. Also caters for younger adults with mental health issues and/or disabilities 2. Psychogeriatric specific services YARRAAbbotsfordCouncil3067 Mercy Place Abbotsford 2 Clarke St 1300 096 428 75 2 s C T F g CALD 69 15596 Alphington 3078 Arnica Lodge 12-14 Como St 9497 2027 P 27 s C See SRS table on pages 196-198 Note 1 19799 Clifton Hill 3068 BSL Aged Care Clifton Hill 160 Gold St 1300 148 148 117 114 s C T F 64 61657 Collingwood 3066 Cambridge House 3 Cambridge St 9417 6021 30 T F 16367 Fitzroy North 3068 Clifton Views 217-241 Queens Pde 8638 9100 123 123 D T F 77 21156 Richmond 3121 mecwacare Rositano House 273 Church St 9427 1404 30 30 F 9, 86 16378 Riverside House 2 River St 9231 0970 30 8 Note 2 18651
180 VICTORIA 2022/23Aged Care Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 155 YARRA RANGES YARRA RANGES Council Chirnside Park 3116 Chirnside Views 315 Manchester Rd 9726 1100 144 144 s D T F 53, 56, 71 38785 Emerald 3782 Lifeview Emerald Glades 15 Emerald-Monbulk Rd 1800 543 384 60 60 C T F g Note 1 97, 145 16428 Healesville 3777 Aurrum Aged Care Healesville 27 Smith St 5962 6628 120 110 s D T F g CALD 19899 Holmwood Aged Care 17-23 Lalors Rd 5962 4321 85 35 C T F g ATSI 180 16588 Monda Lodge Hostel 32-36 McGregor Ave 5969 9968 30 30 C g Note 2 16621 Kilsyth 3137 Gracevale Grange SRS 48 Liverpool Rd 9723 9444 P 45 45 s C D See SRS table on pages 196-198 16008 Kirkbrae Presbyterian Homes Aged Care 794 Mount Dandenong Rd 9724 5200 78 78 s T F H 180 15563 Margriet Manor 722 Mount Dandenong Rd 9728 7400 45 45 s C D T F g H CALD 16255 Overbeek Lodge 736 Mount Dandenong Rd 9728 7450 55 55 s C D T F g H CALD 19013 Lilydale 3140 Lilydale Aged Care 475 Swansea Rd 9739 3300 95 C T F 94-95 16622 Montrose 3765 Mercy Place Boronia 72-76 Kerr Cres 1300 096 428 48 24 C D T F 69 16626 Mercy Place Montrose 991 Mount Dandenong Tourist Rd 1300 096 428 106 106 s D T F 69 16023 Mooroolbark 3138 BlueCross Baradine 15-19 Baradine Rd 1300 133 414 72 70 s C D T F 63, 128D, OBC 19072 Mooroolbark Residential Aged Care Fac 73A Cambridge Rd 9723 9650 30 30 D T F g Note 3 18654 Upper Ferntree Gully 3156 Edward Street Nursing Home 2-6 Edward St 9753 5064 30 30 T F g CALD 16591 Menarock LIFE Upper Ferntree Gully 14-18 Tarana Ave 1300 096 971 45 3 s C T F 193D 16608 VMCH Willowbrooke Aged Care Res 9A Willow Rd 1300 698 624 49 48 s C T F 117 16576 Warburton 3799 AdventCare Yarra Ranges 5 Woods Point Rd 5966 4400 42 42 s T F g H CALD 110 16574 Yarra Junction 3797 Estia Health Yarra Valley 21 Hoddle St 5967 5500 82 82 s C D T F 192D 16575 Note: 1. Dutch, Italian, LGBTIQ, Russian, Western European 3. CALD; Interim facility for residents with challenging behaviours associated with mental health needs 2. CALD; Interim facility for residents with challenging behaviours associated with mental health needs
Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.
Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non hospital’ environment to optimise their functional capacity.
Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.
Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.
Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.
Icons in the residential listings represent various types of services available in aged care facilities.
Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.
Residential icon definitions
VICTORIA 2022/23 181AgedCareGuide.com.au
Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia.
Culturally Specific — Care services catering to the needs of those from non-English speaking, or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.
b TransitionCareBeds g CulturallySpecific H RetirementLivingOnsite C Pets Premiseson D DementiaSecureUnit T GardenSecure F SpecialistPalliativeCare W ServicesExtra s BookedRespiteBeds Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H ABCSuburbCouncil1234 Facility name 123 Sample Rd 1234 5678 P 91 50 C D T F Special notes 61 10001 How to read the residential tables Home/Facilityinformationcontact Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name If service providers have an advertisement the page number of the advert is listed here in red Home/Facility details There are also special notes for some service providers in black. If you also use www.AgedCareGuide.com.au then this number is the unique identifier Regional Victoria Residential aged care homes
Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Service (ACAS) is required.
182 VICTORIA 2022/23Aged Care Guide REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 181 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover ALPINE to BALLARAT ALPINE Council Bright 3741 Hawthorn Village 1 Rotary Dr 5755 0150 40 40 H 15850 Mount Beauty 3699 Kiewa Valley House 2-8 Hollands St 5754 3521 20 18 D T F 15885 Myrtleford 3737 Barwidgee Lodge 30 O'Donnell Ave 5751 9348 30 30 C T F 15549 Myrtleford Lodge Aged Care 73 Prince St 5752 2222 81 81 s T F g Italian 15989 ARARAT Council Ararat 3377 70 Lowe Street 70 Lowe St 5352 9316 45 27 C T F 15539 Garden View Court 88 Lowe St 5352 9316 24 24 C 15906 Gorrinn House 27 Albert St 5352 2654 60 60 C D T F H 15905 Willaura 3379 Parkland House Delacombe Way 5354 9316 10 10 C 15929 Willaura Hospital Nursing Home Delacombe Way 5354 9316 2 F 63397 BALLARAT Council Ballarat 3350 Bill Crawford Lodge 1101 Dana St 5320 3970 30 17 D T F 16145 Calvary Kirralee 207 Richards St 5331 5777 100 34 C T F 15777 Pineview Residential Care 324 Nicholson St 5332 2121 P 66 s C F See SRS table on pages 196-198 22214 Steele Haughton Unit 1200 Dana St 5320 3597 20 20 T F Note 1 16167 Talbot Place 1205 Dana St 5320 3755 30 14 C T F 15783 The Support People 24 Skipton St 5331 6634 P 65 SL also on site 63311 Ballarat East 3350 Eureka Village Hostel 16-40 Balmoral Dr 5337 1550 45 45 C D T F 15908 Geoffrey Cutter Centre Kenny St 5337 1564 60 14 D T F 15535 Mercy Place Ballarat 60 Corbett St 1300 096 428 112 112 69 20856 Ballarat North 3350 Hailey House 703 Norman St 5338 7916 60 60 s T F 15904 Canadian 3350 Royal Freemasons Ballarat 124 Spencer St 1300 176 925 90 42 T F g H European 18983 Delacombe 3356 Bupa Ballarat 305 Smythes Rd 1800 718 348 144 144 s C T F 73 21363 Lake Wendouree 3350 Nazareth House Ballarat 218 Mill St 1800 749 123 145 145 s C D T F 97D 15895 Mount Clear 3350 Mount Clear Aged Care Facility 112 Whitehorse Rd 5330 3107 120 120 s D T F 38614 Sebastopol 3356 Jack Lonsdale Lodge 232 Spencer St 5335 0516 45 15 D T F b 15674 James Thomas Court 117 Morgan St 5335 0504 34 14 T F 15902 Wendouree 3355 Calvary Kelaston 2-4 Park St 5339 4211 90 90 T F 17854 WB Messer Hostel 302 Gillies St 4313 6100 45 45 T F 15580 Note: 1. Psychogeriatric specific services
VICTORIA 2022/23 183AgedCareGuide.com.au REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover 1st time user? See page 181 BASS COAST to BENALLA BASS COAST Council Cowes 3922 Banfields Aged Care 192 Thompson Ave 5951 2500 90 90 D T F b 20279 BlueCross Grossard Court 1A Leslie Ave 1300 133 414 80 80 s C D T F 63, 128D, OBC 18633 Melaleuca Aged Care 1 Watchorn Rd 5952 3267 37 37 s T F H 15764 Inverloch 3996 Inverloch Coast Care Community 119 Cashin St 0427 222 985 110 110 s C D T F 32D, IBC 16154 San Remo 3925 Griffiths Point Lodge Hostel 20 Davis Point Rd 5678 5311 29 29 s T F 15773 Wonthaggi 3995 Kirrak House 55 Baillieu St West 5671 3250 30 22 T F 15944 Rose Lodge 48 Baillieu St West 5672 1716 98 98 s T F 15761 BlueCross offers personlised care in your home or one of our 32 residences across Victoria including Cowes. 1300 133 414 | bluecross.com.au Enjoying life never gets old BAW BAW Council Drouin 3818 Baptcare Amberlea Community 5 Pearson Rd 13 22 78 91 85 s W C D T F b 114, 201 16237 Lyrebird Village for the Aged 6-20 Neerim St 5625 6400 115 115 s C D T F 15766 Neerim South 3831 Tarago Views Aged Care 29-39 Main Neerim Rd 5628 1226 25 s T F 15790 Trafalgar 3824 Andrews House 40-42 School Rd 5637 4100 51 51 s C T 15826 Warragul 3820 Baptcare Abbey Gardens Community 15 Tarwin St 13 22 78 123 123 s C D T F b 114, 201 20897 Cooinda Lodge 41 Landsborough St 5623 0761 42 5 s C T F 15765 Fairview Village Residential Care 30 Sargeant St 5623 2752 68 68 s C T F H 15763 BENALLA Council Benalla 3672 Benalla Health Morrie Evans Wing 45-53 Coster St 5761 4206 30 30 s C T F 15884 Cooinda 1-35 Kilfeera Rd 5761 3300 83 83 s D T F b H 15847 Estia Health Benalla 73 Samaria Rd 5762 6933 60 30 s C T F 192D 15890
184 VICTORIA 2022/23Aged Care Guide REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 181 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover BENDIGO (GREATER) to BULOKE BENDIGO (GREATER) Council Bendigo 3550 Calvary Mirridong 92-100 McIvor Rd 5442 4011 90 76 C T F 15658 Estia Health Bendigo 9 Brown St 5449 2400 54 18 D T F 192D 15629 Honeysuckle Reg Hlth Bendigo Campus 47 Harpin St 5444 4050 65 57 C F 18343 Simpkin House 8 Gibson St 1300 545 643 40 40 D T F Note 1 16203 Stella Anderson Nursing Home 26 Gibson St 1300 545 643 60 60 C T F 15631 Uniting AgeWell Strath-Haven Com'ty 131-149 Condon St 5434 3000 94 C T F 14-15 15634 California Gully 3556 Benetas St Laurence Court Eaglehawk 112 Upper California Gully Rd 1300 236 382 67 67 T 109 16140 Flora Hill 3550 Royal Freemasons Flora Hill 64 Somerville St 1300 176 925 62 62 C D T F b 16198 Golden Square 3555 Carsharlton House Stoneham St 1300 545 643 45 45 F 61665 Golden Oaks- Golden Oaks Complex Stoneham St 1300 545 643 53 4 C T F b 15621 Mercy Health Bethlehem Home for the Aged 36-42 Specimen Hill Rd 1300 096 428 120 120 s C D T F 69 15618 Heathcote 3523 Heathcote Health Residential Aged Care 39 Hospital St 5431 0900 42 38 s T F 15867 Ironbark 3550 Estia Health Victoria Heights 41-47 Victoria St 5443 2731 70 30 C D T F Respite care available 192D 17961 Kangaroo Flat 3555 Benetas St Laurence Court Kangaroo Flat 6-8 Wesley St 1300 236 382 50 50 C 109 16141 Royal Freemasons Bendigo 61 Alder St 1300 176 925 144 144 D T F 21124 North Bendigo 3550 Bupa Bendigo 208 Holdsworth Rd 1800 718 348 152 152 s T F 73 16224 Joan Pinder - part of Gibson St Complex 26 Gibson St 1300 545 643 60 C T F 61664 BULOKE Council Birchip 3483 Birchip Nursing Home 26 Duncan St 5477 7100 12 12 T F 15628 Charlton 3525 Charlton Aged Care 4 Learmonth St 5477 6800 13 13 T F 21135 Donald 3480 Goodwin Village Donald 22 Camp St 5497 1304 38 38 s T H 15911 Riverview Aged Care 1A Aitken Ave 5478 6230 12 T F 15534 Sea Lake 3533 Kaleesa Nursing Home 33-43 McClelland Ave 5070 2155 20 20 s T Note 2 15655 Wycheproof 3527 Grandview Lodge 19 Grandview St 5478 0700 30 10 s D T F 15640 Note: 1. Psychogeriatric specific services 2. Dementia friendly care available.
VICTORIA 2022/23 185AgedCareGuide.com.au REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover 1st time user? See page 181 CAMPASPE to CORANGAMITE CAMPASPE Council Echuca 3564 Bupa Echuca 7 Fehring Lane 1800 718 348 120 120 s C D 73 20255 Echuca Com'ty for the Aged Wharparilla Ldg 21 Hartshorn Dr 5480 5000 92 92 s D T F H 17971 Glanville Village Cnr Haverfield & Service Sts 5485 5465 60 60 s D T F 15660 Kyabram 3620 Sheridan Aged Care 96 Fenaughty St 5857 0209 42 38 s D T F b 15652 Warramunda Village Hostel Warramunda Dr 5852 2611 60 60 s C D T F 15632 Rochester 3561 Rochester & Elmore District Health Serv 1 Pascoe St 5484 4400 60 48 s D T F b 15637 Rushworth 3612 Waranga Health 14 High St 5851 8000 36 36 s C T 15887 Tongala 3621 RM McHale Hostel 18 Purdey St 5859 0800 40 40 s D T F 90 21144 Tongala Memorial 18 Purdey St 5859 0800 30 28 s D T F H 90 15695 CENTRAL GOLDFIELDS Council Dunolly 3472 Dunolly Residential Community 20 Havelock St 5468 2900 19 19 C T F b 15624 Maryborough 3465 Havilah on Harkness 11 Harkness St 5461 7300 110 110 s D T F H 15903 Havilah on Palmerston 25 Palmerston St 5459 0150 30 30 F H 20557 Maryborough Residential Community Cnr Nightingale & Palmerston Sts 5461 0341 45 22 C T F 15626 COLAC-OTWAY Council Apollo Bay 3233 Otway Health Residential Care 75 McLachlan St 5237 8500 21 17 T F 16194 Colac 3250 Calvary Barongarook Gardens 8-32 Murray St 5231 9999 60 60 s F b H 16256 Corangamarah 2-28 Connor St 5232 5422 68 27 C D T F 15818 Mercy Place Colac 83-99 Queen St 1300 096 428 107 103 s C D T F H 69 16536 CORANGAMITE Council Camperdown 3260 Merindah Lodge Aged Care Facility York St 5593 7366 36 8 s C T F 15821 Sunnyside House 1 Adeney St 5593 1263 40 40 C T F 15840 Cobden 3266 CobdenHealth 5 Victoria St 5595 3100 60 55 s D T F g CALD 15835 Skipton 3361 Beaufort & Skipton HS Skipton Campus 2 Blake St 5340 1100 20 20 s C T F b 15892 Terang 3264 May Noonan Centre 3 Foley St 5557 8888 40 40 s C T 15810 Mount View Aged Care Facility 13 Austin Ave 5592 0222 15 15 T 15832 Timboon 3268 Timboon & District Healthcare Serv RC 21 Hospital Rd 5558 6000 14 4 F Respite care available 19021
186 VICTORIA 2022/23Aged Care Guide REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 181 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover EAST GIPPSLAND to GEELONG (GREATER) EAST GIPPSLAND Council Bairnsdale 3875 Bairnsdale Parklands Care Community 79 Harnham Dr 0427 222 985 90 90 C T F b 32D, IBC 15786 Maddocks Gardens Res Aged Care 125 McKean St 5150 3659 90 80 s D T F 15770 Eastwood 3875 Bupa Eastwood 55 Timbarra Dr 1800 718 348 91 91 C T 73 19790 Lakes Entrance 3909 Calvary Lakes Entrance 23 Alexandra Ave 5155 6600 66 50 C D T F b 15793 Lakes Entrance Care Community Uplands Ave 0427 222 985 76 76 C T F b 32D, IBC 15664 Omeo 3898 Omeo District Health Lewington House 12 Easton St 5159 0100 14 14 T F b 15789 Orbost 3888 Lochiel House 115 Stanley St 5154 6613 20 20 s T b Dementia care available 15767 Waratah Lodge Nursing Home 104 Boundary Rd 5154 6678 17 5 b 15782 Paynesville 3880 Paynesville Gardens Care Community 3-5 Fort King Rd 0427 222 985 100 60 C D T F b 32D, IBC 15776 GANNAWARRA Council Cohuna 3568 Cohuna District Hosipital Res Aged Care 144-158 King George St 5456 5300 16 T F b 15625 Cohuna Village 38 Augustine St 5456 2338 45 45 D T F 90 15872 Kerang 3579 Baptcare Northaven Community 84-86 Shadforth St 13 22 78 56 56 s C D T F 114, 201 16553 Glenarm Nursing Home 13 Burgoyne St 5450 9278 30 30 T F 15623 GEELONG (GREATER) Council Armstrong Creek 3217 Warralily Gardens 2-28 Freda Rd 0437 695 587 120 120 D T F 77 20888 Bell Park 3215 CRO Care Cnr Anakie Rd & Barton St 7037 5100 100 100 H 20911 Belmont 3216 Bupa Barrabool 55 Barrabool Rd 1800 718 348 60 60 C T F 73 16279 The Belmont 235 High St 5297 3300 105 105 s C D T F b 77 15935 Uniting AgeWell Kalkee Com'ty, Murray 9 Spring St 5243 9566 40 40 T F H 14-15 16181 Uniting AgeWell Kalkee Com'ty, Nangatta 206 High St 5243 6688 51 51 C D T F 14-15 16541 Charlemont 3217 Alan David Lodge 382 Torquay Rd 4215 5217 108 60 T F b 16196 Drysdale 3222 Drysdale Grove Aged Care Facility 33-37 Wyndham St via East St 5251 1230 100 100 s D T F g Dutch, Greek, Italian 18621 Geelong 3220 Brentwood Aged Care 299 Latrobe Tce 5221 5733 104 104 C D T F 19005
VICTORIA 2022/23 187AgedCareGuide.com.au REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover 1st time user? See page 181 GEELONG (GREATER) continued GEELONG (GREATER) Council continued Grovedale 3216 Belmont Grange 34-36 Church St 5243 8522 85 83 F 70 20583 Calvary Balmoral Grove 24-34 Smith St 5243 6733 110 98 T F H 15686 Estia Health Grovedale 6A Perrett St 5247 2000 120 114 C D T F 192D 15816 Luson The Vue 15-29 Reserve Rd 5292 9555 120 120 C D T F 74 22181 Hamlyn Heights 3215 mecwacare Elstoft House 12-14 Beulah St 5277 3081 91 T F 9, 86 16544 Highton 3216 Charles Brownlow - Ryman Healthcare 1 Vintner Ct 5260 8000 80 80 D T F b 113 63145 Highton Gardens Care Community 209 South Valley Rd 0427 222 985 99 99 C T F 32D, IBC 16214 Lara 3212 Costa House 1 Investigator Dr 5220 8437 120 78 s C D T F 15817 Leopold 3224 Estia Health Leopold 52-60 Ash Rd 5250 2156 75 75 C T F 192D 16539 Kensington Grange 1-13 Ferguson Rd 5250 2301 100 100 D T F 70 15814 Marshall 3216 Mercy Place Rice Village 7 Moylan Loop 1300 096 428 92 92 C D F H 69 15807 Moolap 3224 Bupa Bellarine Lakes 30 Resort Blvd 1800 718 348 108 108 s C D T F 73 15809 Newcomb 3219 Whitehaven Assisted Care Facility 15 Murray St 5248 6622 P 42 42 s C See SRS table on pages 196-198 19375 Norlane 3214 Baptcare Coasthaven Community 45 Robin Ave 13 22 78 90 90 T F 114, 201 21847 Calvary Vonlea Manor 1-9 Moran Pl 5278 1787 38 38 C D T F g Note 1 16409 North Geelong 3215 MACS Residential Care and Home Serv 100 Weddell Rd 5279 6800 P 102 102 s D T F See SRS table on pages 196-198 16540 McKellar Centre North Geelong 45-95 Ballarat Rd 4215 5217 198 30 D T F b 16183 Ocean Grove 3226 Sea Views Manor 77-83 Tareeda Way 5256 2866 144 144 s D T F 70 16032 Portarlington 3223 Arcare Portarlington 80 Willis St 1300 272 273 100 100 s D T F IFC-1 16531 St Albans Park 3219 Calvary Roccoco 355-357 Wilsons Rd 5248 5589 73 41 C T F 15806 Tannoch Brae Aged Care 46 Aldershot Rd 5248 5814 50 50 C T F 94-95 15701 Wallington 3222 Homestead Estate 2-18 Homestead Ave 0498 018 632 264 264 s C D T F 77 15581 Whittington 3219 Luson Eden Park 31-33 Thompson St 5248 8760 90 90 s C D T F 74 18296 Note: 1. Croatian, Greek, Italian, Serbian, Spanish
188 VICTORIA 2022/23Aged Care Guide REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 181 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover GLENELG to HORSHAM GLENELG CastertonCouncil3311 Edgarley Assisted Living 85 Jackson St 5581 1211 43 37 C D T F H 15804 Glenelg House Residential Aged Care 63-69 Russell St 5554 2555 30 20 C T F 15598 Heywood 3304 Heywood Rural Health Res Aged Care 21 Barclay St 5527 0555 45 37 D T F g ATSI, European 17962 Portland 3305 Bupa Portland 83 Wellington Rd 1800 718 348 120 C T 73 19787 Harbourside Lodge 141-151 Bentinck St 5521 0300 30 22 T F 15829 Seaview House Residential Care SRS 2 Otway Ct 5521 1919 P 58 s 20632 GOLDEN PLAINS Council Bannockburn 3331 Estia Health Bannockburn 71 McPhillips Rd 5281 1991 120 120 s C D T F 192D 18824 HEPBURN Council Creswick 3363 Creswick Aged Care Facility 1 Napier St 5345 9175 30 13 s D T F g LGBTIQ 15931 John Curtin Aged Care 5 Cushing Ave 5345 9999 65 65 C D T F H 15900 Daylesford 3460 Daylesford Aged Care Facility 13 Hospital St 5321 6517 30 24 T F g LGBTIQ 15930 Hepburn House 1 Hepburn Rd 5348 8100 60 56 s C F g LGBTIQ 20252 Trentham 3458 Trentham Aged Care Facility 22-24 Victoria St 5421 7275 35 33 s T F b g LGBTIQ 15922 HINDMARSH Council Dimboola 3414 Allambi Elderly Peoples Home 46 Anderson St 5389 1487 14 14 T F b g ATSI 16408 Wimmera Hlth Care Group Dimboola NH 32-36 Anderson St 5363 7100 26 26 T F 15523 Jeparit 3423 Jeparit Hospital Complex 2 Charles St 5396 5500 15 11 C T F b 15538 Nhill 3418 Avonlea 68-72 MacPherson St 5391 1348 45 43 T 90 15779 Iona Digby Harris Nursing Home 45-49 Nelson St 5391 4271 26 22 C D T F b Note 1 15537 Rainbow 3424 Rainbow Hospital 2 Swinbourne Ave 5396 3300 20 16 C F b 15853 HORSHAM Council Horsham 3400 Sunnyside Lutheran Retirement Village 6 Trinity Dr 5382 0034 75 75 s T F H 15891 Wimmera Hlth Care Group Kurrajong Ldg 2 Arnott St 5381 9271 36 36 s T 15898 Wimmera Hlth Care Group Wimmera NH 1-9 Robinson St 5381 9307 50 3 C T F 15928 Natimuk 3409 Natimuk Centre 6 Schurmann St 5363 4401 41 31 D T F 15705 Note: 1. Includes psychogeriatric specific services
VICTORIA 2022/23 189AgedCareGuide.com.au REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover 1st time user? See page 181 INDIGO to MACEDON RANGES INDIGOBeechworthCouncil3747 Beechworth Health Service Res Aged Care 52 Sydney Rd 5728 0335 60 60 s T F b 16041 Blackwood Cottage 52 Sydney Rd 5728 0330 15 15 C T F Note 1 16042 Rutherglen 3685 Glenview Residential Aged Care 168 High St 02 6033 6200 40 24 T F H 15973 Yackandandah 3749 Yackandandah Health 20 Isaacs Ave 02 6028 0100 77 77 s T F H 15728 LATROBE Council Moe 3825 Latrobe Valley Village 5 Ollerton Ave 5127 7476 96 96 s C D T F b H 15769 Royal Freemasons Moe 1C Haigh St 1300 176 925 144 144 D T F 38491 Morwell 3840 Baptcare Heritage Manor Community 147-163 Maryvale Rd 13 22 78 96 96 C D T F b 114, 201 18700 Baptcare St Hilary's Community 16 Elgin St 13 22 78 51 45 C T F 114, 201 15798 Gracedale Lodge SRS 1-4 Linden Ct 5134 8403 P 40 Note 1 17974 Mitchell House 127 Vary St 5133 9099 56 56 s C T F 90 15604 Newborough 3825 Calvary Narracan Gardens 17 Amaroo Way 5127 8462 167 120 C D T F 15791 Traralgon 3844 Benetas Dalkeith Gardens 49-53 Hazelwood Rd 1300 236 382 112 C F H 109 15797 Bupa Traralgon 96 Park Lane 1800 718 348 120 120 C T 73 20256 Latrobe Regional Hosp NH (Macalister) 10 Village Ave 5173 8324 10 2 D T F b Note 2 19022 Margery Cole Residential Care Services 1 Matthews Cres 5132 3500 120 120 s C D T F H 15754 mecwacare O'Mara House 15 Hunter Rd 5177 7477 67 67 T F 9, 86 15775 Traralgon Aged Care 67-69 Liddiard Rd 9428 2800 50 42 C T F Note 3 129D 15788 LODDON Council Boort 3537 Boort District Health Service Aged Care 31 Kiniry St 5451 5200 25 25 C T F b 15639 Inglewood 3517 Inglewood & Districts Health Service RAC 3 Hospital St 5431 7000 35 35 C T F 15620 MACEDON RANGES Council Gisborne 3437 Benetas Gisborne Oaks 8 Neal St 1300 236 382 78 54 s C D T F 109 15654 Kyneton 3444 Bupa Kyneton 2 Edgecombe St 1800 718 348 90 C T 73 19336 RM Begg Kyneton Aged Care 27-35 Epping St 5421 3600 90 87 s D T F 15593 New Gisborne 3438 Warrina Aged Care 176-180 Station Rd 5428 1348 78 78 s C T F H Dementia care available 17931 Note: 1. Services through Older Person’s Mental Health Service 2. Psychogeriatric specific services 3. Dementia care & Day respite program available
190 VICTORIA 2022/23Aged Care Guide REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 181 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover MACEDON RANGES continued to MOIRA MACEDON RANGES Council continued Woodend 3442 Bupa Woodend 2 Sullivans Rd 1800 718 348 112 100 s C T 73 15619 MANSFIELD Council Mansfield 3722 Bindaree Retirement Centre 86 Highett St 5775 8875 42 42 s C D T F 15849 Buckland House Nursing Home Loch St 5775 8863 30 6 C T F 15723 MILDURA Council Irymple 3498 Oasis Aged Care 1039 Karadoc Ave 5024 7474 43 43 T F 15662 Merbein 3505 Chaffey Aged Care Lot 2 Main Ave North 5025 1200 93 93 s C D T F b 18628 Mildura 3500 Bupa Mildura 514 Deakin Ave 1800 718 348 100 C T 73 19789 Princes Court Ltd 27-29 Princes St 5022 1022 100 100 s C D T F 15649 Regis Ontario 382-404 Ontario Ave 1300 998 100 108 56 D T F 50-51 15646 Regis Sunraysia 253 Tenth St 1300 998 100 73 22 D T F 50-51 15643 Ouyen 3490 Canon TD Martin Nursing Home 28 Britt St 5092 1111 30 16 s D T F 15645 Pattinson House Hostel 63 Hughes St 5092 1111 20 20 s F 20353 Red Cliffs 3496 Jacaranda Village 4-8 Calotis St 5024 1104 75 71 s C T F 15644 MITCHELL Council Kilmore 3764 BlueCross Willowmeade 70 Kilmore-Lancefield Rd 1300 133 414 80 74 s C D T F 63, 128D, OBC 19073 Kilmore & District Health Caladenia NH Anderson Rd 5734 2000 60 40 T F 15925 Seymour 3660 Barrabill House 1 Bretonneux St 5793 6170 30 22 T F 15862 Karingal Seymour 3 Bretonneux St 5735 2200 60 60 s D T F 15575 MOIRACobramCouncil3644 Cobram Regional Care 16 Campbell Rd 5871 9100 80 80 s C D T F H 15919 Irvin House 1 Odwyer Ave 5871 0852 30 2 C T F 15859 Merriwa Grove SRS 59 Warkil St 5872 1332 P 30 18761 Nathalia 3638 Banawah Nursing Home 36-44 McDonell St 5866 9444 20 20 C T F b 15858 Barwo Homestead 8 Federation St 5866 2574 20 20 15926 Numurkah 3636 Karinya Nursing Home 2 Katamatite Rd 5862 0451 30 27 C T F 15863 Numurkah Pioneers Memorial Lodge 13 Katamatite Rd 5862 0444 34 34 s C T F b 15918
VICTORIA 2022/23 191AgedCareGuide.com.au REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover 1st time user? See page 181 MOIRA continued to NORTHERN GRAMPIANS MOIRA Council continued Yarrawonga 3730 Allawah Res Care (Yarrawonga Health) 42 Hume St 5743 8111 28 28 D T F 15924 Karana Res Care (Yarrawonga Health) 33 Piper St 5743 8111 30 28 F 15851 Warrina Res Care (Yarrawonga Health) 28 Piper St 5743 8111 28 28 T F 16121 Woods Point Aged Care 75-85 Orr St 5744 3400 132 132 s T F b 18286 MOORABOOL Council Bacchus Marsh 3340 Grant Lodge 6 Clarinda St 5367 9627 30 s T F 15530 VMCH Providence Aged Care Residence 9 Griffith St 1300 698 624 58 58 s T F H 117 16548 Ballan 3342 mecwacare Ballan Hostel 33 Cowie St 5368 1100 31 T F 9, 86 63303 mecwacare Ballan Nursing Home 33 Cowie St 5368 1100 30 F 9, 86 63136 Darley 3340 Royal Freemasons Bacchus Marsh 58 Grey St 1300 176 925 144 144 D T F 38492 MOUNT ALEXANDER Council Castlemaine 3450 Castlemaine Health Residential Care 142 Cornish St 5471 3468 153 47 s C D T F b 15657 Maldon 3463 Maldon Hospital 1 Chapel St North 5475 2000 28 24 C D T F 15659 McKenzie Hill 3451 Arcare Castlemaine 50 Martin St 1300 272 273 93 93 F IFC-1 62815 MOYNEMortlakeCouncil3272 Aberlea 30 Shaw St 5599 2901 40 40 s D T F 15719 Port Fairy 3284 Moyne Health Belfast House 97 Regent St 5568 0100 30 22 s C T F 15838 Moyne Health Moyneyana House 31 College St 5568 0100 52 52 s C T F 15841 MURRINDINDI Council Alexandra 3714 Kellock Lodge 15 Bon St 5770 2100 50 50 s T F Dementia care available 15923 Eildon 3713 Darlingford Upper Goulburn NH 5 High St 5774 2711 51 37 T F 15860 Yea 3717 Yea & District Memorial Hospital 45 Station St 5736 0400 25 21 F 15857 NORTHERN GRAMPIANS Council St Arnaud 3478 Coates Home Cnr Long & James Sts 5477 3300 27 27 s F 90 15913 Kara Court Nursing Home 52 North Western Rd 5477 2134 30 14 T F 15546 Stawell 3380 Eventide Homes (Stawell) Inc. 111 Patrick St 5358 2027 100 100 s D T F H 15907 Macpherson Smith Residential Care 37 Sloane St 5358 8502 36 30 T F b Note1 15536 Note: 1. Includes Transition Care Program (TCP) - phone: (03) 5358 8535
192 VICTORIA 2022/23Aged Care Guide REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 181 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover PYRENEES to SOUTHERN GRAMPIANS PYRENEES Council Avoca 3467 Avoca Residential Community 10 Templeton St 5465 1202 30 28 s C T F 15933 Beaufort 3373 Beaufort & Skipton HS Beaufort Campus 28 Havelock St 5349 1601 27 21 s C D T F b 15544 QUEENSCLIFFE Council Point Lonsdale 3225 Arcare Point Lonsdale 5 Knowles Gr 1300 272 273 90 90 D T F IFC-1 20292 SHEPPARTON (GREATER) Council Kialla 3631 Kialla Gardens Village 15 Waranga Dr 5832 0800 65 65 s T F H 18962 Mooroopna 3629 Mooroopna Place 30-50 Knight St 5832 0800 101 101 s T F H 15854 Shepparton 3630 Grutzner House Monash St 5832 2540 20 8 C D T F Note 1 15939 Harmony Village Shepparton 14-34 Zurcas Lane 5831 7921 79 T F g H CALD, NESB 15917 Menarock LIFE Shepparton 29-35 Pine Rd 1300 096 971 62 62 s C D T F 193D 15844 Mercy Place Shepparton (Ave Maria) 25 Graham St 1300 096 428 91 91 s C D T F H 69 15927 Mercy Place Shepparton (South) 351-359 Archer St 1300 096 428 96 66 s T F 69 18287 Tarcoola Village 9 Batman Ave 5832 0800 177 177 s D T F H 16123 Shepparton North 3631 Rumbalara Elders Facility 95 Ford Rd 5820 6200 30 30 s C T F g ATSI 20416 Tatura 3616 Moyola Lodge 60 Hunter St 5824 2274 43 43 s C D T F H 15920 Parkvilla Aged Care Facility 64-68 Park St 5824 8400 15 13 T F b 15865 SOUTH GIPPSLAND Council Foster 3960 Prom Country Aged Care 9 O'Connell Rd 5682 0800 68 60 s T F 15824 Korumburra 3950 Alchera House 6-8 Gordon St 5654 2752 20 16 T F 15756 Carinya Aged Care & Retirement Living 35 Carinya Cr 5655 2125 60 58 s C T F H 15823 Hillside Lodge 77 Bridge St 5654 2733 30 30 s C T F 15771 Leongatha 3953 Koorooman House Sloan Ave 5667 5547 36 36 T F 15794 Woorayl Lodge 71-73 McCartin St 5662 2053 40 40 s D T F H 15757 Mirboo North 3871 Calvary Strzelecki House 27 Giles St 5667 9100 60 32 C T F 15759 SOUTHERN GRAMPIANS Council Coleraine 3315 Valley View Nursing Home 71 McLeod St 5553 2007 12 12 C T F b 15837 Wannon Hostel 72-74 Pilleau St 5553 2080 39 39 s C T F 15839 Note: 1. Psychogeriatric specific services
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Our
LIFMenarockE Live LIFE the way you like Compassion, Comfort, Care
You
p: 1300 096 971 e: menarocklife.com.auenquiries@menarock.com.au Menarock Life aged care locations GlenLowerCamberwellTemplestoweWaverley HighettPakenhamHeathmont Upper Beaconsfield Shepparton Upper Ferntree Gully Templestowe
You can choose activities to do independently, with family and friends or with groups of like-minded people, in our purpose and spacious activities areas. All our residences have well maintained and spacious outdoor gardens and activity areas.
Live Life at Menarock Life should live the life you want to live. Our Live Life program designs activities around you. When moving into Menarock Life we will be interested in learning more about you. We will ask you to tell us all about yourself; your interests, likes and dislikes.
We
Providing supportive care to our residents is our primary goal. Our model of Life Care is both personal to each of our residents and supported by skilled staff. Good care requires experience and skill and our homes are lead by registered nurses with more registered nurses in attendance 24 hours a day, seven days a week. also style individual care plans to match your needs. These plans are reviewed regularly by our nursing staff to ensure they continually provide the support you need. Life Care program includes regular physiotherapy, podiatry and dietary plans to meet your own unique needs.
VICTORIA 2022/23 193AgedCareGuide.com.au REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover 1st time user? See page 181 SOUTHERN GRAMPIANS continued to TOWONG SOUTHERN GRAMPIANS Council continued Hamilton 3300 Eventide Lutheran Homes and Hamilton Vlg 72 Ballarat Rd 5571 0444 59 59 s C D T F H 15803 Grange Residential Care Service 17-19 Gray St 5551 8257 50 50 s T F b 15802 The Birches 14 Tyers St 5551 8329 44 44 s D T F 15828 Penshurst 3289 Penshurst Nursing Home & Kolor Lodge 146 Cobb St 5552 3001 17 5 s T b 15843 STRATHBOGIE Council Euroa 3666 GraniteHill Aged Care Facility 36 Kennedy St 5795 0200 75 75 s D T F 15864 Nagambie 3608 Nagambie HealthCare Res Aged Care 22 Church St 5736 2900 47 42 s C T F b H 6 Acute beds available 16070 Violet Town 3669 Honeysuckle Reg Hlth Violet Town Campus 46 Cowslip St 5798 1324 64 52 C D T F 15914 SURF COAST Council Anglesea 3230 Calvary Cordelia Grove 5 Weir St 5263 9300 58 C T F 17932 Lorne 3232 Lorne Nursing Home 1 Albert St 5289 4300 20 16 s C T F 15703 Torquay 3228 Calvary Elouera 6-11 Kooringa Pl 5261 9121 75 75 T F 16535 Ocean Mist Aged Care Facility 370 Grossmans Rd 5261 6709 99 99 s D T F g Greek, Italian 20257 VMCH Star of the Sea Aged Care Res 1290 Horseshoe Bend Rd 1300 698 624 96 96 D T F H 117 21118 Winchelsea 3241 Hesse Rural Health Serv Res Aged Care 8 Gosney St 5267 1200 55 46 s D T F b 15813 SWAN HILL ManangatangCouncil3546 Robinvale Dist HS Manangatang Campus 37-39 Pioneer St 5051 8111 10 15647 Nyah West 3595 Jacaranda Lodge 5 Monash Ave 5033 9400 30 26 s C T F 15869 Robinvale 3549 Robinvale District HS Riverside Campus 128 Latje Rd 5051 8111 30 20 s 15774 Robinvale District HS Robinvale Campus 128 Latje Rd 5051 8111 14 10 T 15656 Swan Hill 3585 Alcheringa 2-14 Boree Dr 5032 9169 74 74 s C D T F 90 15888 Logan Lodge 29 High St 5033 9800 45 45 C T F 15866 TOWONG Council Corryong 3707 Corryong Health Mittamatite Lodge 20 Kiell St 02 6076 3200 34 20 s C T F 15880 Tallangatta 3700 Bolga Court 7 Lakeside Dr 02 6071 5200 36 36 D T 15848 Lakeview Nursing Home 25 Barree St 02 6071 5200 15 5 T F b 15881
194 VICTORIA 2022/23Aged Care Guide REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 181 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover WANGARATTA to WEST WIMMERA WANGARATTA Council Wangaratta 3677 Illoura Residential Aged Care 32-50 College St 5721 0310 66 64 C D T F b Note 1 15879 Rangeview Private Nursing Home 15-17 Mason St 5721 7111 60 T F 15882 St Catherine's Hostel 59-69 Ryley St 5721 2243 72 72 s C T F 15845 St John's 138 Williams Rd 5721 4214 146 146 s C D T F H 90 15878 WARRNAMBOOL Council Warrnambool 3280 Lyndoch Living 10 Hopkins Rd 5561 9300 198 186 s W C D T F b g H ATSI 15834 Mercy Place Warrnambool 16 Hopetoun Rd 1300 096 428 120 120 C D T F b 69 19045 Warrnambool Place Care Community 170 Raglan Pde 0427 222 985 45 13 C D T F 32D, IBC 15827 Warrnambool Riverside Care Community 62-76 Huntingfield Dr 0427 222 985 84 84 s D T F 32D, IBC 15610 Note: 1. Includes access to Transition Care Program - phone: (03) 5722 5390 WELLINGTON Council Heyfield 3858 Laurina Lodge 14 Licola Rd 5147 0103 51 47 s C T F b 15768 Maffra 3860 JHF McDonald Wing Maffra Hospital, 48 Kent St 5147 0103 30 C T F 15792 Stretton Park Cnr George & Kent Sts 5147 0103 42 42 s C T F 15760 Sale 3850 Ashleigh House 20-24 Bergen Cr 5144 4484 75 75 s C D T F 15825 Royal Freemasons Sale 28 Surkitt Blvd 1300 176 925 144 144 D T F 21122 Sale Gardens Care Community 12-14 Sale-Maffra Rd 0427 222 985 65 34 C T F b 32D, IBC 15787 Wilson Lodge 155 Guthridge Pde 5147 0103 50 46 C T F 15796 Yarram 3971 Crossley House Hostel 14 Nicol St 5182 0222 30 30 s C T F 15822 St Elmo's Nursing Home Devon St 5182 0222 30 30 s D T 15721 WEST WIMMERA Council Edenhope 3318 Edenhope & District Memorial Hospital 128-134 Elizabeth St 5585 9800 40 22 s T F H 15531 Kaniva 3419 Archie Gray Nursing Home Cnr Roache & Farmers South Sts 5391 4222 11 11 C T F g LGBTIQ 15901 Arthur Vivian Close Hostel Cnr Joseph & Phillip Sts 5392 4222 10 10 C g LGBTIQ 15780
VICTORIA 2022/23 195AgedCareGuide.com.au REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference WebDPSIDPHONE (03) PrivatelyFundedSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 181 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover WODONGA to YARRIAMBIACK VICTORIA 2022/23 AgedCareGuide.com.au WODONGA Council Baranduda 3691 Westmont Homestead 265 Baranduda Blvd 02 6043 9999 102 102 s C D T F b 15781 West Wodonga 3690 Bupa Wodonga 11-19 Melrose Dr 1800 718 348 114 104 C T 73 15883 Wodonga 3690 Estia Health Wodonga 240 Felltimber Creek Rd 02 6043 5000 80 80 C T F 192D 17901 YARRIAMBIACK Council Hopetoun 3396 Rural Northwest Hlth Hopetoun Campus 12 Mitchell Pl 5083 2000 24 24 s T F 15697 Minyip 3392 Dunmunkle Lodge 1 McLeod St 5385 7463 38 18 C T F b H 15909 Rupanyup 3388 Rupanyup Hospital & Nursing Home 89 Cromie St 5385 5700 23 2 s C T F 15545 Warracknabeal 3393 Rural Northwest Hlth Yarriambiack Ldg 18B Dimboola Rd 5396 1274 59 51 s D T F 16077 Aged Care Homes with Extra Services All extra service providers are also listed in the directory on pages 156 195 AdvertPage WebDPSIDPHONE (03) See page 155 a for definitionsSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsRetirementLivingOnsite s W C D T F b H Altona Gardens Care Community 28-30 Rymill Ct Altona North 3025 0427 222 985 62 28 W D T F 32D, IBC 16564 Arcare Brighton 58 Cochrane St Brighton 3186 1300 272 273 61 61 s W T F IFC-1 16469 Baptcare Amberlea Community 5 Pearson Rd Drouin 3818 13 22 78 91 85 s W C D T F b 114, 201 16237 Belvedere Aged Care 41-43 Fintonia Rd Noble Park 3174 9574 1355 60 52 s W T F 55, 98 16467 Cabrini Residential Care 54 Queens Pde Ashwood 3147 9508 3000 90 70 W C D T F 16120 Cheltenham Manor 10-12 Bendigo St Cheltenham 3192 9584 1111 153 153 W T F 82 15569 CraigCare Moonee Ponds 88 Holmes Rd Moonee Ponds 3039 0416 304 711 138 51 s W C T F 16003 Cumberland View Aged Care Living 123-127 Whalley Dr Wheelers Hill 3150 9795 9154 161 161 W C D T F 172 16118 Emmy Monash Aged Care 518-526 Dandenong Rd Caulfield North 3161 8508 9300 138 138 s W D T F 16450 Epping Meadows Care Community 202 McDonalds Rd Epping 3076 0427 222 985 123 83 W C D T F 32D, IBC 16334 Gary Smorgon House 2-8 Freeman St Caulfield 3162 9209 1111 120 120 s W D T 19343 Greenwood Manor 617 Lower Dandenong Rd Dingley Village 3172 9551 5676 46 46 W T F 82 16132 Homewood 8 Young Rd Hallam 3803 8779 1600 180 180 s W C D T F b 77 15945 Hope Aged Care Brunswick 34 Lux Way Brunswick 3056 9380 8028 110 105 W D T F 16485 Kew Gardens Aged Care 22-24 Gellibrand St Kew 3101 9261 8600 100 100 W T F 19044 Lynden Aged Care 49 Lynden St Camberwell 3124 9809 7000 102 82 W T F H 16312 Lyndoch Living 10 Hopkins Rd Warrnambool 3280 5561 9300 198 186 s W C D T F b H 15834 Definitions see pages 146-147 D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
196 VICTORIA 2022/23Aged Care Guide Aged Care Homes with Extra Services All extra service providers are also listed in the directory on pages 156 195 AdvertPage WebDPSIDPHONE (03) See page 155 a for definitionsSizeofFacility(Beds/Places)SingleBedroomswithEnsuitesBookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsRetirementLivingOnsite s W C D T F b H Definitions see pages 146-147 D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover Marina 385 Blackshaws Rd Altona North 3025 8374 6000 190 190 s W C D T F 77 16567 Mercy Place East Melbourne 22 Verona Lane East Melbourne 3002 1300 096 428 110 98 W C D T F 69 19020 Mornington Bay Care Community 185 Racecourse Rd Mount Martha 3934 0427 222 985 140 140 W C D T F 32D, IBC 16233 Noble Manor 33 Frank St Noble Park 3174 8514 1400 160 160 s W C D T F 77 18455 Somerville Gardens Care Community 22 Graf Rd Somerville 3912 0427 222 985 130 130 s W D T F 32D, IBC 16223 Sunlight 43 Laurel St Whittlesea 3757 8775 1100 180 180 W C D T F 77 17806 The Heights 39-41 Mitcham Rd Donvale 3111 8841 8100 126 126 W C D T F 77 20254 Victoria by the Park 27 Victoria St Elsternwick 3185 9524 2111 70 70 W T F 18642 VMCH Corpus Christi Aged Care Residence 80 Clayton Rd Clayton 3168 1300 698 624 120 120 W T F H 117 17913 Warrandyte Gardens Care Community 205 Warrandyte Rd Ringwood North 3134 0427 222 985 107 51 W C T F 32D, IBC 16595 Warrawee Community 854A Centre Rd Bentleigh East 3165 9570 2211 90 90 s W T F 16176 Waverley Valley Aged Care 29-33 Chesterville Rd Glen Waverley 3150 9887 9111 170 166 W D T F 15709 VICTORIA 2022/23Aged Care Guide Supported Residential Services (SRS) Notes Advert Page WEBDPSIDPHONE (03) SizeofSRS(Beds/Places)SingleBedroomwithEnsuiteCodedKeypadCouplesAccommodationDiversionalTherapyMedicationSupervisionNonSecureDementiaCareRegisteredNurseResidents’PetsConsideredRespiteProgram a d f m n h p s Acacia Gardens 35 Mount Dandenong Rd Ringwood East 3135 9870 0982 36 25 a d m s 15707 Adare Care 1405 High Street Rd Wantirna South 3152 9801 7110 45 45 d h s Note 1 20581 Alexandra Gardens SRS 42 Old Warrandyte Rd Donvale 3111 9842 9971 38 34 a d f m n h p s 18627 Allbright Manor 31-35 Exeter Rd Croydon North 3136 9726 0588 40 40 d m n h s 18279 Angels Care Australia 11 Drysdale Ave Eltham 3095 1800 264 357 10 5 d m n h p s 55116 Angus Martin House 382-384 Nepean Hwy Frankston 3199 9034 4824 45 39 a d f m p 15667 Arnica Lodge 12-14 Como St Alphington 3078 9497 2027 27 11 a d m p s Note 2 19799 Aveo Veronica Gardens 25 Veronica St Northcote 3070 1800 316 924 61 61 d m n s 16084 Balmoral House SRS 71-75 Waverley Rd Malvern East 3145 9572 3012 21 m s 15936 Berwick House SRS 21 Kays Ave Hallam 3803 9703 1214 27 6 d m n s 15699 Blue Bells Crofton House 14 Lithgow Ave Blackburn 3130 9877 1363 45 43 a d f m n h p s Note 3 19041 Blue Willows Residential Aged Care 74 Warrandyte Rd Ringwood 3134 9870 6655 58 55 d f m n h p s 16002 Brunswick Lodge SRS 17 Loyola Ave Brunswick 3056 9388 0144 27 25 d m h s 18757 Burwood Lodge SRS 336 Blackburn Rd Burwood East 3151 9886 8777 23 5 a d m h p s Note 4 18979 Caulfield House SRS 509 Kooyong Rd Gardenvale 3185 9596 6922 30 24 f m n p s Note 1 18291 Caulfield Manor SRS 1019 Glenhuntly Rd Caulfield 3162 9569 2600 30 30 a d m n p s 16034 Chatsworth Terrace Supported Res Care 430 Main Rd Lower Plenty 3093 9439 4013 46 45 a d f m n h p s 19341 Corandirk House SRS 74A Maribyrnong Rd Moonee Ponds 3039 9326 2000 40 19 d m n p s 18565 Covenant House SRS 181 Canterbury Rd Blackburn 3130 9878 1628 24 20 d m n s 18726 Note: 1. Palliative care available 4. Secure dementia care offered 2. Also caters for younger adults with mental health issues and/or disabilities 5. Services for residents with acquired brain injuries, intellectual disabilities or substance issues 3. Transition care beds available Definitions see pages 146-147 D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
VICTORIA 2022/23 197AgedCareGuide.com.au Supported Residential Services (SRS) Notes Advert Page WEBDPSIDPHONE (03) SizeofSRS(Beds/Places)SingleBedroomwithEnsuiteCodedKeypadCouplesAccommodationDiversionalTherapyMedicationSupervisionNonSecureDementiaCareRegisteredNurseResidents’PetsConsideredRespiteProgram a d f m n h p s Definitions see pages 146-147 D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover Darebin Lodge SRS 116-118 Tyler St Preston 3072 9471 0190 31 10 d m s Note 1 16161 Doncaster Manor Supported Care Home 52-54 George St Doncaster East 3109 9841 7250 23 23 d f m n h s 20022 Dorset Lodge SRS 362 Dorset Rd Croydon 3136 9722 8844 45 45 a f m n p s Note 2 16165 Eliza Park SRS 157 Mount Eliza Way Mount Eliza 3930 9787 3515 43 10 d m n s 18787 Fermont Lodge SRS 29-31 Fintonia Rd Noble Park 3174 9546 3322 31 m n p 18752 Ferntree Gardens SRS 30 Forest Rd Ferntree Gully 3156 9752 2170 32 24 d m n h s Note 3 15714 Finchley Court 1168 Dandenong Rd Carnegie 3163 9569 6699 20 20 d m n s 18501 Galilee SRS 382-384 Princes Hwy Noble Park 3174 9794 6881 21 10 d m n s 18755 Glenhuntly Terrace SRS 164 Grange Rd Carnegie 3163 0438 315 798 48 6 d m p s 16147 Glenville Lodge SRS 36 Lytton St Glenroy 3046 9300 2570 36 36 d m s Note 4 16043 Gracedale Lodge SRS 1-4 Linden Ct Morwell 3840 5134 8403 40 8 d m n s Note 5 17974 Gracevale Grange SRS 48 Liverpool Rd Kilsyth 3137 9723 9444 45 45 a d f m h p s Note 6 16008 Grand Villa Mentone 66-70 Nepean Hwy Mentone 3194 9585 0733 42 40 a d m n h p s Note 7 15741 Greenslopes Aged Care 236 Greenslopes Dr Templestowe Lower 3107 9852 1800 40 36 d f m n p s 18305 Hamble Court SRS 108 Martin St Brighton 3186 9596 2400 29 29 a d f m n s 16131 Hampton House SRS 158 Ludstone St Hampton 3188 9598 6611 40 27 a d f m h s Note 6 18359 Hawthorn Grange 7-9 Hunter St Hawthorn 3122 9819 5423 54 54 a d f m n h s 15681 Hawthorn's Victoria Gardens 1 New St Hawthorn 3122 9819 6941 31 27 d f m n h p s 15696 Iris Grange SRS 569 Upper Heidelberg Rd Heidelberg 3084 9458 1311 43 41 a d f m n h p s 18960 Iris Manor 264 High St Ashburton 3147 9813 8566 60 60 a d f m n h s Note 6 16185 Jasmine Lodge 56 Mount Dandenong Rd Ringwood East 3135 9879 3702 40 38 a d f m n h p s 20739 Kew SRS/SRF 48 Sackville St Kew 3101 7014 9575 51 44 a d f m h s 62165 Kilara House 124 Main Hurstbridge Rd Diamond Creek 3089 9438 5710 25 6 a f m n h s 15751 MACS Residential Care and Home Services 100 Weddell Rd North Geelong 3215 5279 6800 60 54 a d f m n s 16540 Mayfair Lodge SRS 80 Stud Rd Dandenong 3175 9792 4604 44 44 d f m n s 18760 Merriwa Grove SRS 59 Warkil St Cobram 3644 5872 1332 30 m s 18761 Milford Hall 18 Ames Ave Carnegie 3163 9824 7412 9 5 a d f m n h p s 15700 Mont Albert Manor 401 Elgar Rd Mont Albert 3127 9890 6074 23 15 d f m n p s 15968 Oakern Lodge SRS 14 Bales St Mount Waverley 3149 9807 2443 12 d m n s 18285 Parkland Close Supportive Care Home 10-14 Childers St Kew 3101 9853 3330 25 8 d f m n h p s 18762 Pineview Residential Care 324 Nicholson St Ballarat 3350 5332 2121 66 44 d s 22214 Raynes Park Court SRS 455 Bluff Rd Hampton 3188 9533 1111 38 38 a d f m p s 19890 Rosewood Downs SRS 24 Railway Pde Dandenong 3175 9701 3234 72 48 d f m n p s Note 8 197 17975 Note: 1. Services for residents with acquired brain injuries, intellectual disabilities or substance issues 5. Services for residents with mental health issues 2. Transition care beds available 6. Secure dementia care available 3. Mental health supported services available 7. Emergency respite beds available 4. Services for residents who are disabled, brain injured & those with psychiatric issues 8. Services for DVA clients included Retirement and Supportive Care for the Aged and Those in Need We guarantee to provide a warm environment, homely atmosphere and the very best in home cooked meals. Budget single and double room rates available. Contact Ruban and Christine: (03) 9701 3234 or 0417 377 630
198 VICTORIA 2022/23Aged Care Guide Supported Residential Services (SRS) Notes Advert Page WEBDPSIDPHONE (03) SizeofSRS(Beds/Places)SingleBedroomwithEnsuiteCodedKeypadCouplesAccommodationDiversionalTherapyMedicationSupervisionNonSecureDementiaCareRegisteredNurseResidents’PetsConsideredRespiteProgram a d f m n h p s Definitions see pages 146-147 D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover Rosewood Gardens Aged & Disability Care 436 Warrigal Rd Ashburton 3147 9886 0005 41 41 a d f m n h s 16125 Royal Avenue Retirement Lodge 46-48 Royal Ave Essendon North 3041 9379 3322 31 31 d f m n p s 18764 Sandy Lodge SRS 38-40 Station St Aspendale 3195 9580 9824 30 26 d m s 18765 Seaview House Residential Care SRS 2 Otway Ct Portland 3305 5521 1919 58 48 d m n s 20632 St James Terrace SRS 296 Warrigal Rd Cheltenham 3192 9583 9999 54 49 a d m n h s 15599 Sunnyhurst Gardens Disability Care Brighton 29-31 Union St Brighton East 3187 9596 4040 22 22 a d f m h p s Note 1 16129 The Support People 24 Skipton St Ballarat 3350 5331 6634 65 50 d m 63311 Waverley Hill SRS 946-952 Ferntree Gully Rd Wheelers Hill 3150 9590 0510 45 45 a d f m n h p s 19009 Whitehaven Assisted Care Facility 15 Murray St Newcomb 3219 5248 6622 42 42 d m n p s 19375 Angels Care Australia 11 Drydale Ave Eltham 3095 1800 264 357 5 9 9 9 9 9 9 9 55116 Concierge Balwyn by Aveo 45 Banool Rd Balwyn 3103 1800 316 924 75 9 9 9 9 9 9 9 9 16263 Echuca Com'ty for the Aged Wharparilla Lodge Carlisle Way Echuca 3564 5480 5000 14 9 9 9 9 9 17971 Freedom Balwyn by Aveo 23 Maleela Ave Balwyn 3103 1800 316 924 54 9 9 9 9 9 9 9 9 15750 Freedom Bendigo by Aveo 107-115 Condon St Kennington 3550 1800 316 924 88 9 9 9 9 9 9 19607 Freedom Berwick by Aveo 6 Melville Park Dr Berwick 3806 1800 316 924 35 9 9 9 9 9 9 9 9 19350 Freedom Burwood by Aveo 100 Station St Burwood 3125 1800 316 924 41 9 9 9 9 9 9 9 9 19351 Freedom Cheltenham by Aveo 62-76 Cavanagh St Cheltenham 3192 1800 316 924 40 9 9 9 9 9 9 9 9 19352 Freedom Concierge Bayside by Aveo 562 Bluff Rd Hampton East 3188 1800 316 924 86 9 9 9 9 9 9 9 15744 Freedom Doncaster by Aveo 130 King St Doncaster East 3109 1800 316 924 38 9 9 9 9 9 9 9 9 19037 Freedom Dromana by Aveo 104 Country Club Dr Safety Beach 3936 1800 316 924 70 9 9 9 9 9 9 9 9 19610 Freedom Geelong by Aveo 6-12 Matthews St Grovedale 3216 1800 316 924 52 9 9 9 9 9 9 9 9 19611 Freedom Hawthorn by Aveo 12 Lisson Gr Hawthorn 3122 1800 316 924 41 9 9 9 9 9 9 9 9 15746 Freedom Sandringham by Aveo 15-25 George St Sandringham 3191 1800 316 924 110 9 9 9 9 9 9 9 9 16261 John Flynn RV - Ryman Healthcare 45 Burwood Hwy Burwood East 3151 8849 8799 96 9 9 9 9 9 113 61707 Mayflower Brighton - Retirement Village 7 Centre Rd Brighton East 3187 9591 1100 84 9 9 9 9 21147 Morgan Glen Iris 14 Elizabeth St Glen Iris 3146 9852 5800 62 9 9 9 9 9 9 39, 105 61649 Parkglen Assisted Care 360 Cheltenham Rd Keysborough 3173 1300 117 147 54 9 9 9 9 9 9 107 21696 Raelene Boyle RV - Ryman Healthcare 2 Vida St Aberfeldie 3040 8317 4800 27 9 9 9 9 9 9 9 113 61818 Rushall Park 20 Rushall Cr Fitzroy North 3068 9481 9300 15 9 9 9 16315 Rylands of Hawthorn 349 Riversdale Rd Hawthorn East 3123 9015 8000 84 9 9 9 9 9 61825 Rylands of Kew 2 Malmsbury St Kew 3101 9015 7000 69 9 9 9 9 9 61826 The Connault Luxury Aged Care Living 41-45 Yarrbat Ave Balwyn 3103 9830 1466 30 9 9 9 9 9 9 9 9 9 16005 The Support People Pty Ltd 24 Skipton St Ballarat 3350 5331 6634 9 9 9 9 63311 Supported & Assisted Living Advert Page WebDPSIDSupportedLivingTotal24/7EmergencyCall24/7SupervisorCommunityFacilitiesDomesticServicesOnSiteRestaurantPurchaseRegisteredNurseRentalSmallPetsWelcomePHONE (03) VICTORIA 2022/23Aged Care Guide Note: 1. Secure dementia care available
VICTORIA 2022/23 199AgedCareGuide.com.au Definitions see pages 146-147 D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover Retirement Accommodation listed alphabetically by their Organisation Notes Advert Page WebDPSIDILUsorVillas Type RentalAccommodationServicedApartments24hrOnSiteSupervision Features AgedCareOnSiteCommunalFacilitiesSmallPetsWelcomeDonorFunded Fees/Costs LicencetoOccupyResidentFunded/PurchasedServiceFeeADVENTCARE to CHURCHES OF CHRIST ORGANISATION VILLAGE AREA PHONE (03) AdventCare Bendigo Independent Living Units Golden Square 9259 2106 9 9 9 9 9 110 21358 Laughlin & Central Independent Living Units Nunawading 9259 2106 9 9 9 9 9 9 9 9 110 21357 Yarra Ranges Warburton 5966 4400 9 9 9 9 110 16574 Yarra Ranges Independent Living Units Warburton 9259 2106 9 9 9 9 9 9 9 110 21359 Allity Templestowe Manor Retirement Living Templestowe Lower 9850 8877 9 9 9 9 9 94-95 15748 Ardmillan Ardmillan Retirement Living Moonee Ponds 9377 2000 9 9 9 9 9 19358 Arton Group Cumberland View Retirement Living Wheelers Hill 9795 9166 9 9 9 9 9 9 172 21224 Australian Unity Independent & Assisted Living Campbell Place Retirement Community Glen Waverley 1300 294 536 9 9 9 9 9 9 9 81 21376 Drummond Place Retirement Community Carlton 0409 616 613 9 9 9 9 9 9 81 21129 Geelong Grove Retirement Community Marshall 1300 295 834 9 9 9 9 9 81 20667 Morven Manor Retirement Community Mornington 1300 271 389 9 9 9 9 9 81 20668 Peninsula Grange Retirement Community Mornington 1300 295 763 9 9 9 9 9 9 9 81 21130 The Grace Albert Park Lake Ret Community South Melbourne 1300 160 170 9 81 38192 The Oaks Retirement Community Croydon 1300 859 303 9 9 9 9 9 81 18790 Victoria Grange Retirement Community Vermont South 1300 282 617 9 9 9 9 9 9 81 20666 Walmsley Retirement Community Kilsyth 1300 859 303 9 9 9 9 81 20665 Baldwin Living Kensington Hill Leopold 1800 911 989 9 9 9 62186 Spring Gardens Dingley Village 1800 911 989 9 9 9 22344 Baptcare Hedley Sutton Community Retirement Living Camberwell 13 22 78 9 9 9 9 9 9 114, 201 20613 Karana Retirement Living Residences Kew 13 22 78 9 9 9 9 9 114, 201 20612 Peninsula View Retirement Residences Frankston South 13 22 78 9 9 9 9 9 9 114, 201 61715 Strathalan Community Retirement Living Macleod 13 22 78 9 9 9 9 9 9 114, 201 20614 The Orchards Community Retirement Living Doncaster East 13 22 78 9 9 9 9 9 9 114, 201 16235 Westhaven Community Retirement Living Footscray 13 22 78 9 9 9 9 9 114, 201 20615 BASScare Affordable Independent Living Units Canterbury 0408 140 423 9 9 9 9 9 9 Note 1 39, 105 16286 Hester Canterbury Canterbury 8809 0300 9 9 9 9 9 39, 105 20912 Morgan Glen Iris Glen Iris 9852 5800 9 9 9 9 Note 2 39, 105 61649 Benetas Bridgewater Lake Roxburgh Park 1300 236 382 9 9 109 63290 Dalkeith Heights Independent Living Traralgon 5175 0955 9 9 9 9 9 9 109 20605 St John’s Rise Retirement Village Mooroolbark 1300 236 382 9 9 9 109 62105 BlueCross Grossard Court RL Cowes 1300 133 414 9 9 9 9 9 9 63, 128D, OBC 62208 Sheridan Hall Caulfield RL Caulfield North 9523 5778 9 9 9 9 9 9 9 63, 128D, OBC 62207 Brotherhood Aged Care Fitzroy Independent Living Units Fitzroy 1300 147 147 9 9 9 9 9 64 16273 Calvary Balmoral Mews Retirement Village Grovedale 5243 6733 9 9 9 9 9 9 20659 Barongarook Gardens Retirement Village Colac 5231 9999 9 9 9 9 9 9 20660 Sydney Williams Retirement Village Doncaster East 9841 1600 9 9 9 9 9 20658 Churches of Christ Arcadia Apartments Essendon 9582 5400 9 9 9 9 9 60 19710 Bethany Close Retirement Village Ormond 1800 199 740 9 9 9 60 19709 Chesterville Retirement Village Cheltenham 9582 5400 9 9 9 9 60 21512 Emmaus Lodge Murrumbeena 9582 5400 9 9 9 9 Note 3 60 15995 Grant Street Retirement Village Oakleigh 9582 5400 9 9 9 9 60 15996 Note: 1. Community housing in various locations throughout Canterbury & Surrey Hills 3. Rental accommodation for people aged 65 and over who are financially disadvantaged 2. Supported Living on site
200 VICTORIA 2022/23Aged Care Guide Definitions see pages 146-147 D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover Retirement Accommodation listed alphabetically by their Organisation Notes Advert Page WebDPSIDILUsorVillas Type RentalAccommodationServicedApartments24hrOnSiteSupervision Features AgedCareOnSiteCommunalFacilitiesSmallPetsWelcomeDonorFunded Fees/Costs LicencetoOccupyResidentFunded/PurchasedServiceFeeDOUTTA GALLA AGED SERVICES to TRICARE ORGANISATION VILLAGE AREA PHONE (03) Doutta Galla Aged Services Queens Park Independent Living Units Moonee Ponds 9680 3311 9 9 9 9 9 15595 Harmony Village ILUs Shepparton 5822 4995 9 9 9 9 9 15917 Glen Eira City Council Belsize Avenue Units Carnegie 9524 3333 9 9 9 9 16290 Curraweena Road Units Caulfield South 9524 3333 9 9 9 9 16075 Jasper Road Units Bentleigh 9524 3333 9 9 9 9 16291 Kirkbrae Presbyterian Homes Retirement Living Kilsyth 9724 5200 9 9 9 9 9 9 9 180 21482 Mayflower Group Mayflower Brighton - Retirement Village Brighton East 9591 1100 9 9 9 9 9 Note 1 21147 mecwacare Ballan Retirement Village Ballan 9275 3388 9 9 9 9, 86 63135 John Atchison Hoppers Crossing 9275 3388 9 9 9 9 9 9 9, 86 22386 Robin Syme Malvern Malvern 9831 9876 9 9 9 9 9, 86 61613 Medical and Aged Care Group Casey Manor Retirement Village Narre Warren South 9428 2800 9 9 9 9 9 9 129D 15946 Mercy Health Golden Rise Bendigo Golden Square 1300 112 732 9 69 62022 Mercy Place Apartments Parkville Parkville 9385 9446 9 9 9 9 9 9 69 20599 Mercy Place Colac Colac 5233 5600 9 9 9 9 9 9 9 9 69 21230 Mercy Place Rice Village Geelong 5247 2200 9 9 9 9 9 69 21231 Shepparton Independent Living Units Shepparton 5831 3000 9 9 9 9 69 21351 St Margaret's Community Retirement Village Reservoir 0439 014 831 9 9 9 9 9 69 16282 Parkglen Assisted Care Keysborough 1300 117 147 9 9 Note 1 107 21696 Respite Services - Long Term Keysborough 1300 117 147 9 9 9 9 107 61674 Retirement Community Keysborough 1300 117 147 9 9 9 9 9 9 9 9 107 19271 Short/Long Term Accommodation Keysborough 1300 117 147 9 9 9 9 9 107 61673 Regis Aged Care Inala Village Blackburn South 1800 609 799 9 9 9 9 9 9 50-51 20761 Respect Aged Care Deakin Village Tongala 5859 0800 9 9 9 90 20117 Memorial Drive Retirement Village Tongala 5859 0800 9 9 9 9 90 20430 St John's Village & The Terrace Wangaratta 5721 4214 9 9 9 9 9 90 15878 Swan Hill Village Swan Hill 5032 1159 9 9 9 9 9 90 20661 The Terrace Wangaratta 5723 2419 9 9 9 90 62233 Ryman Healthcare (Australia) Charles Brownlow Retirement Village Highton 5260 8099 9 9 9 9 9 9 9 9 113 61706 Deborah Cheetham Retirement Village Ocean Grove 4238 3000 9 9 9 9 9 113 62222 John Flynn Retirement Village Burwood East 8849 8799 9 9 9 9 9 9 9 9 Note 1 113 61707 Nellie Melba Retirement Village Wheelers Hill 8513 1930 9 9 9 9 9 9 9 9 113 22294 Raelene Boyle Retirement Village Aberfeldie 8317 4800 9 9 9 9 9 Note 1 113 61818 Weary Dunlop Retirement Village Wheelers Hill 8545 1403 9 9 9 9 9 9 9 9 113 21373 Southern Cross Care (SA, NT & VIC) Bedford Heights Estate Retirement Living Box Hill 9890 8514 9 9 9 9 9 16007 St Thomas Community Retirement Village Forest Hill 9802 8118 9 9 9 9 9 16281 The Mornington Retirement Village Mornington 1800 852 772 9 9 9 9 20857 Tabulam & Templer Homes for the Aged (TTHA) Retirement Living Bayswater 8720 1333 9 9 9 9 9 9 9 100 21354 The Connault Luxury Aged Care Living Balwyn 9830 1466 9 9 9 9 16005 TriCare Hayville Retirement Community Box Hill South 9890 0171 9 9 9 9 9 18560 Note: 1. Supported Living on site
Retirement Residences Apartments available. Villas coming soon. VIEWPENINSULA
peninsulaviewliving.com.au3032MoorooducHighway,
Boasting premium-quality fittings and finishes, the apartments and villas at Peninsula View offer generous light, size and storage. There is also a range of community amenities, including a café, resident bar and lounge, cinema and wellness centre with a pool, consulting suite and salon.
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And with the heart of the Mornington Peninsula on your doorstep, you’ll have the perfect setting for retirement living. You can easily explore the local world-class beaches, wineries, restaurants, national parks, golf courses and art galleries. NOW – call Bernadette Bullock on 0439 410 207 or go to peninsulaviewliving.com.au
Frankston South SELLINGNOW 201
At Peninsula View, you can live with a focus on quality and style, while being part of a supportive community.
202 VICTORIA 2022/23Aged Care Guide Outside Back Cover Retirement Accommodation listed alphabetically by their Organisation Notes Advert Page WebDPSIDILUsorVillas Type RentalAccommodationServicedApartments24hrOnSiteSupervision Features AgedCareOnSiteCommunalFacilitiesSmallPetsWelcomeDonorFunded Fees/Costs LicencetoOccupyResidentFunded/PurchasedServiceFeeUNITING AGEWELL to VMCH ORGANISATION VILLAGE AREA PHONE (03) Uniting AgeWell Amarco Apartments Kingsville 9680 0500 9 9 9 9 9 9 14-15 20600 Condare Court ILUs Camberwell 9845 3139 9 9 9 9 9 9 9 14-15 16351 Costa Court Serviced Apartments Belmont 5243 9566 9 9 9 9 9 9 14-15 18609 Kalkee Independent Living Units Belmont 5243 9566 9 9 9 9 9 9 9 9 14-15 16180 Manningtree Hawthorn Hawthorn 1800 001 047 9 9 9 9 9 14-15 38662 Nangare Independent Living Units Burwood 9845 3139 9 9 9 9 9 14-15 15693 Strathdon Independent Living Units Forest Hill 9845 3139 9 9 9 9 9 9 14-15 20580 Valkstone Independent Living Units Bentleigh 9845 3139 9 9 9 9 14-15 15692 White Hills Haven White Hills 5434 3000 9 9 9 9 9 14-15 17889 Yernga Independent Living Units Mount Waverley 9845 3139 9 9 9 9 9 14-15 17890 Vasey RSL Care Ex-Service Accommodation Hawthorn 1300 602 108 9 9 Note 1 85, 89 15982 Village Glen Retirement Living Capel Sound 5986 4422 9 9 9 9 9 16419 VMCH Athelstan Retirement Apartments Camberwell 9809 1231 9 9 9 9 9 117 20603 Barnsbury Retirement Apartments Deepdene 9816 1100 9 9 9 9 9 117 20910 Corpus Christi Retirement Village Clayton 8581 0600 9 9 9 9 9 9 117 18799 Marcellin Retirement Village Kyneton 1800 036 377 9 9 9 117 61635 McAuley Retirement Village Trentham 0408 956 114 9 9 9 117 61634 Parkview Retirement Village Eltham 1300 698 624 9 9 9 117 16105 Providence Retirement Village Bacchus Marsh 5310 6600 9 9 9 9 9 9 9 9 117 16095 Shanagolden Retirement Village Pakenham 5945 3800 9 9 9 9 9 9 117 20243 St Catherine’s Serviced Apartments Balwyn 9926 2000 9 9 9 9 9 9 117 20576 St Joseph's Mews Retirement Apartments Hawthorn 9291 5300 9 9 9 9 9 117 20963 St Joseph’s Place Retirement Village Brunswick West 9926 2000 9 9 9 117 16045 St Thomas' Retirement Village Greensborough 9422 4040 9 9 9 9 9 117 20245 Star of the Sea Retirement Village Torquay 5264 3500 9 9 9 9 9 9 117 20244 Rental units for veterans, widows or widowers of Australian/Allied Forces & ex-service community members of any age Looking for independent advice? Talk to a real person who can help now 08 8121 3715 Home Care Options ~ Retirement Living Options ~ Residential Aged Care
MelbourneMetropolitanHCPsMOHECAREPACKAGESCouncil District Region Banyule Northern Bayside Southern Boroondara Northern Brimbank Western Cardinia Southern Casey Southern Dandenong (Greater) Southern Darebin Northern Frankston Southern Glen Eira Southern Hobsons Bay Western Hume Western Kingston Southern Knox Eastern Manningham Eastern Maribyrnong Western Council District Region Maroondah Eastern Melbourne Melbourne Melton Western Monash Eastern Moonee Valley Western Moreland Western Mornington Peninsula Southern Nillumbik Northern Port Phillip Southern Stonnington Southern Whitehorse Eastern Whittlesea Northern Wyndham Western Yarra Northern Yarra Ranges Eastern AgedCareGuide.com.auVICTORIA 2022/23 203
approach
Page 150 is a colour coded map of Greater Metropolitan Melbourne to show you which council districts are grouped together. metroEastern metroNorthern metroSouthern metroWestern
On the following pages you’ll find alphabetical lists of approved providers, in Greater Metropolitan Melbourne.
cityMelbourne
For example Whitehorse LGA is grouped under Eastern metro.
The list below is a quick reference guide to help you find in which group council districts are listed.
Some providers may only provide services in one region while others can service multiple areas.
Approved Home Care Package providers deliver home care and support services to members of the community who live at home.
If you’ve been approved for a Government funded Home Care Package of any type you may any approved Home Care Package provider to provide the services you need.
The reference tables are organised in five regions: Melbourne city, Eastern metro, Northern metro, Southern metro and Western metro.
Approved
Packages
Home Care directory –Providers
To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages.
Y Packages for
Based on your care needs, an ACAS assessment will determine what level of care you are eligible for and if any supplements apply to icons help you find the packages that are most suitable for are financially or disadvantagedsocially people with housing needs and at risk of homelessness people who live in rural, remote or isolated areas
The table on the next few pages lists Home Care Packages approved providers in alphabetical order, detailing the Home Care Packages level they offer and if they offer any package Ethnicity,supplements.countryorcultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au .
Package supplements, like the Dementia Supplement Z and the Veterans’ Supplement R, are offered to eligible persons only.
204 VICTORIA 2022/23Aged Care Guide
The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services, and medication assistance.
How to read the table
Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y, or for people who live in rural, remote or isolated areas t. The Cultural Environment g indicates providers offering services for people from culturally diverse backgrounds.
you. These
HCP
you. e Packages for people who
The hours of care are increased at each level of care i.e. more hours of care and services are provided under Home Care Package Level 4 and the least under Home Care Package Level 1.
t Packages for
R PackagesVeteransfor Z Packages for peopledementiawith 8 Generaleligiblesuitablepackagesforallclients g EnvironmentCultural n n n Aboriginal Community Elders Services 9383 4244 1234 8Zetg ATSI 16498 n n n n n Absolute Care & Health 9070 9931 1234 8Ze 21831 n n n n n Accent Home Care 8720 1338 1234 8ZeRg CALD, LGBTIQ, NESB 100 21355 n n n Access Health & Community Richmond 9810 3000 12 8g Note 1 18187 n AccessCare 1300 819 200 1234 8Zg ATSI, CALD, LGBTIQ 17601 n n n ACCS North & West 1800 953 963 1234 8Zg Note 2 17683 n n ACCS South & East 1800 953 963 1234 8Zg Note 2 18170 n n n n n Active Community Group 8820 0000 1234 8ZeYRg CALD 27, 102 61989 n n n n n Age Up Health 1300 254 326 1234 8ZeR 61667 n Alfred Home Care Packages 9076 6864 1234 8ZRg ATSI, CALD, LGBTIQ, NESB 17599 n n annecto at Home Support Northern Region 1800 266 328 1234 8ZeYtRg ATSI, CALD, LGBTIQ 17652 n n annecto at Home Support South Eastern Region 1800 266 328 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 17660 n n annecto at Home Support Western Region 1800 266 328 1234 8ZeYtRg ATSI, CALD, LGBTIQ 19909 n At Home Services Feros Care Eastern Metro 1300 763 583 1234 8e 20736 n At Home Services Feros Care Northern Metro 1300 763 583 1234 8eR 20737 n n At Home Services Feros Care Western Metro 1300 763 583 1234 8g Priority to LGBTIQ clients 21151 n n n n n At Your Service Home Care 1300 952 860 1234 8ZeYRg CALD 76 38565 n n n n n AusCare Home & Community Care 1300 455 322 1234 8Z 38987 cityMelbourne metroEastern metroNorthern metroSouthern metroWestern A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER PHONE (03) HomePackagesCareLevels Home SupplementPackagesCare Notes Advert Page WebDPSID ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover Note: 1. Asian, CALD, Dutch, Indian, Turkish, Vietnamese 2. Bosnian, Croatian, Macedonian, Slavic
VICTORIA 2022/23 205AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover These icons help you find the packages that are most suitable for you. e Packages for people who are financially or disadvantagedsocially Y Packages for people with housing needs and at risk of homelessness t Packages for people who live in rural, remote or isolated areas R PackagesVeteransfor Z Packages for peopledementiawith 8 Generaleligiblesuitablepackagesforallclients g EnvironmentCultural cityMelbourne metroEastern metroNorthern metroSouthern metroWestern A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER PHONE (03) HomePackagesCareLevels Home SupplementPackagesCare Notes Advert Page WebDPSID n n n n Auspire Care VIC 1300 433 983 1234 8Zeg CALD, NESB 38603 n n n n n Australian Multicultural Community Services (AMCS) 9689 9170 1234 8ZeRg CALD 20697 n n n n n Australian Unity Home Care Service Box Hill Region 1300 189 664 1234 8ZeR 81 22241 n n n n n Australian Unity Home Care Services 1300 160 170 1234 8ZR 81 20189 n n n n n AVWA Home Care Services East & South 9546 2699 1234 8Zg Vietnamese 38615 n n n n n AVWA Planned Activity Groups North and HCPs North-East-South 9428 9078 1234 8Zg Vietnamese 18976 n n n n n AVWA Planned Activity Groups West and HCPs West 9396 1922 1234 8Zg Vietnamese 17705 n Baldwin Living HomeServe Victoria 6221 5483 1234 8ZR 62246 n n BallyCara HomeCare 1300 037 542 1234 8g Italian 38771 n n Baptcare Home Help Eastern Metro 13 22 78 1234 8ZeYR 114, 201 18620 n n Baptcare Home Help Northern Metro 13 22 78 1234 8ZeYRg Maltese 114, 201 17583 n Baptcare Home Help Southern Metro 13 22 78 1234 8ZeYR 114, 201 17667 n n Baptcare Home Help Western Metro 13 22 78 1234 8ZetRg Maltese 114, 201 17716 n BASScare Home Care 0448 757 887 1234 8Ze 39, 105 62221 n Bayside City Council Aged & Disability Services 9599 4444 1234 8ZR 21795 n n Benetas Home Care East 1300 236 382 1234 8ZeYRg Note 1 109 17577 n n n Benetas Home Care North West 1300 236 382 1234 8ZeYRg Note 1 109 17608 n Benetas Home Care South 1300 236 382 1234 8ZeYtRg Note 1 109 17703 n n n n n Better Living Home Care Packages 1300 307 344 1234 8ZeYRg Note 2 19001 n n n n n BlueCross Community Services 1300 133 414 1234 8ZeRg CALD 63, 128D, OBC 17642 n BodeWell Community Care Packages East Melbourne Region 1300 726 291 1234 8ZeR IFC-1 19915 n n BodeWell Community Care Packages North Melbourne Region 1300 726 291 1234 8ZeR IFC-1 38177 n BodeWell Community Care Packages South Melbourne Region 1300 726 291 1234 8ZeRg NESB, Sri Lankan IFC-1 19264 n BodeWell Community Care Packages West Melbourne Region 1300 726 291 1234 8ZeR IFC-1 19265 n n n n n Bolton Clarke Melbourne At Home Support 1300 221 122 1234 8ZeRg CALD, LGBTIQ 17935 n n n n n Brotherhood of St. Laurence Home Care Packages 1300 147 147 1234 8ZeYR 64 17584 n n n n n Calvary Community Care - Metro Melbourne 1300 660 022 1234 8ZetR 118 16056 n n n n n Care Connect 1800 370 575 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 17609 n n n n n Chinese Community Social Services Centre (CCSSCI) Home Care Packages 8848 0288 1234 8Zeg Chinese 17578 n n n n n CO.AS.IT. Home Care Packages (VIC) 9349 9000 1234 8Zeg Italian 101 17661 n n n n n Colbrow Homecare 1300 331 103 1234 8ZeR 20268 Note: 1. ATSI, CALD, LGBTIQ, NESB 2. CALD, Chinese, European, German, Italian BlueCross offers private and Government-funded home care services to keep you living your life at home for longer. 1300 133 414 | bluecross.com.au Enjoying life never gets old
206 VICTORIA 2022/23Aged Care Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover These icons help you find the packages that are most suitable for you. e Packages for people who are financially or disadvantagedsocially Y Packages for people with housing needs and at risk of homelessness t Packages for people who live in rural, remote or isolated areas R PackagesVeteransfor Z Packages for peopledementiawith 8 Generaleligiblesuitablepackagesforallclients g EnvironmentCultural cityMelbourne metroEastern metroNorthern metroSouthern metroWestern A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER PHONE (03) HomePackagesCareLevels Home SupplementPackagesCare Notes Advert Page WebDPSID n n n n n Comfort Home Care 02 8964 8856 1234 8Zt 38406 n n n n n Comm Care 9803 3504 1234 8ZeYtRg Asian, European 38435 n n n n n Continuity Care Australia Pty Ltd 1800 012 273 1234 8ZeYtR 63349 n n Cumberland View Home Care 9790 0555 1234 8Ze 172 21143 n n n n n EACH Home Care Packages 1300 003 224 1234 8ZeYR Note 1 19330 n n n Empower Homecare (EPHC) 9942 7106 1234 8Z 22297 n n n n n Enrich Living Services 1300 202 003 1234 8ZeR 17674 n n n n Farris Care Services 7015 8601 1234 8 46449 n n n FCCVI Home & Community Care 9687 9011 1234 8g Asian, CALD, Filipino 18997 n n n n n Five Good Friends Home Care Services 1300 787 581 1234 8Zet 22263 n n n n n Fronditha Care Home Care Packages 9552 4100 1234 8ZeYtRg CALD, Greek, NESB 17596 n n n n n genU Home Care Packages 1300 558 368 1234 8ZeYtRg ATSI, CALD, LGBTIQ 19528 n n n n n Guardian Healthcare Services 1300 978 009 1234 8Z 61583 n n HammondCare At Home Melbourne 1800 826 166 1234 8ZetR 22 22260 n n n n n Happy Living Home Care Packages 1300 911 728 1234 8ZetR 62822 n n n n n HCA Home 1300 422 111 1234 8ZetR 38171 n n n healthAbility Home Care Packages 9430 9100 1234 8ZetR 28 19011 n n n n n HenderCare 1300 764 433 1234 8ZeR 21741 n n Home Care Assistance South East Melbourne 9005 1159 1234 8ZeR 21933 n n n n n Home Caring 1300 875 377 1234 8Zeg CALD 39049 n Home Instead Melbourne Blackburn & Eastern Suburbs 9877 3773 1234 8Z 20864 n n Home Instead Melbourne Inner East 9913 7710 1234 8Z 20866 n n Home Instead Melbourne Inner South & Bayside 9576 8545 1234 8 20870 n Home Instead Melbourne Outer East & Glen Waverley 9754 4861 1234 8Z 20867 n n Home Instead Melbourne Outer North East 9439 6676 124 8Ze 61856 n n n n n Home Physio Melbourne 1800 166 167 1234 8 46601 n n n n n Home Support Services 1800 854 300 1234 8ZetR 21928 n Hume City Council Aged Care Services 9205 2200 1234 8Z 17668 n integratedliving Australia Victoria 1300 782 896 1234 8ZetR 21237 n IPC Health Aged Care Services 9296 1200 1234 8ZeRg ATSI, CALD, LGBTIQ 17654 n n n Iris Manor 9813 8566 1234 8ZRg CALD, NESB 16185 n n n IWAA Home Care Services 0435 878 173 1234 8Zeg CALD 38679 n n n n Jewish Care In-Home Services 8517 5999 1234 8ZeRg Jewish 20298 n n n n n Just Better Care VIC 1300 587 823 1234 8Z 25 19815 n n n n n Just For U Care 9578 3024 1234 8Zeg Jewish, NESB 21830 n n n n n KinCare 1300 110 254 1234 8ZetR 16051 Note: 1. Includes packages for DVA
VICTORIA 2022/23 207AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover These icons help you find the packages that are most suitable for you. e Packages for people who are financially or disadvantagedsocially Y Packages for people with housing needs and at risk of homelessness t Packages for people who live in rural, remote or isolated areas R PackagesVeteransfor Z Packages for peopledementiawith 8 Generaleligiblesuitablepackagesforallclients g EnvironmentCultural cityMelbourne metroEastern metroNorthern metroSouthern metroWestern A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER PHONE (03) HomePackagesCareLevels Home SupplementPackagesCare Notes Advert Page WebDPSID n KRHS Westernport Nursing Home & Killara Hostel 5997 9686 1234 8ZetR 16503 n n n n n Latrobe Community Health Service 1800 242 696 1234 8ZeYtR 21531 n n n n n Let's Get Care 1300 497 442 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 38280 n n n n n Life Without Barriers VIC 1800 792 359 1234 8ZetRg ATSI, CALD, LGBTIQ 20848 n Like Our Own 1800 687 696 1234 8Zg Note 1 38470 n n n n n Lite n' Easy 13 15 12 1234 8 Note 2 42 49557 n n n n n Lively Home Care 9070 4746 123 8 39059 n Local Guardians Home Care 9008 9992 1234 8Z 38858 n n n n n Luve & Care - NDIS Disability Care Services 0452 427 659 4 8 63393 n n n Macedonian Community Welfare Association (MCWA) Home Care Pkgs 9318 1111 1234 8ZetRg CALD, LGBTIQ 22041 n MACS Home Care Services 1300 622 778 1234 8ZeYtR 17693 n MACS Residential Care and Home Services 5279 6800 1234 8ZeYtR 16540 n n MannaCare Community Care 1300 902 023 1234 8ZeRg Note 3 18319 n n n Mayflower Home Care 9591 1100 1234 8Z 61679 n n n n n mecwacare Home Care Packages 8573 4980 1234 8ZeYRg CALD 9, 86 17917 n Melbourne City Council Ageing & Inclusion Services 9658 9658 1234 8ZeYR 17648 n Mercy Health Home Care Geelong 5240 7300 1234 8ZeYR 69 61708 n n n Mercy Health Home Care Hughesdale 9557 0811 1234 8ZeYR 69 18510 n Mercy Health Home Care Lynbrook 9797 3900 1234 8ZeYRg CALD, LGBTIQ 69 17604 n n n Mercy Health Home Care Parkville 9385 9444 1234 8ZeYRg CALD 69 18984 n n n Mercy Health Home Care Reservoir 8414 6050 1234 8ZeYRg Greek, Italian 69 17590 n Healthy ageing place Mornington (and home care office) 5978 9700 1234 8ZeR 69 38880 n n n Merri Health Home Care Packages 8319 7430 1234 8ZeYRg CALD, LGBTIQ 19329 n n n n n MiCare Home Care Packages -Victoria 1300 064 064 1234 8ZetRg CALD, LGBTIQ, NESB 18308 n n n n MiCare Home Care Packages Southern 1300 064 064 1234 8ZeRg CALD, LGBTIQ, NESB 17573 n Monash Health Community Support Options 9792 7788 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 17673 n Moonee Valley City Council Aged & Disability Services 9243 8748 1234 8ZeYRg CALD 17633 n n n n n Morcare Services 9800 4433 1234 8Zetg Note 4 38425 n n n Northern Health 9495 3144 1234 8ZtR 47043 n n n Northern Health Home Care Packages 9495 3219 1234 8ZeRg ATSI, CALD, LGBTIQ, NESB 16338 n Olivet Care Home Care Services 9131 5500 1234 8Z 63027 n n n n n Omni-Care 9484 8102 234 8Z 2 16036 n n n n n Parkglen Home Care Services 1300 117 147 1234 8ZeR 107 21697 n n n n n PCCV Home Care Packages 9569 4020 1234 8ZetRg CALD, Polish 17576 n n n Pearl Home Care - Melbourne East 0411 848 233 1234 8Z 63086 Note: 1. CALD, Greek, Hindi, LGBTIQ, NESB, Russian 3. Arabic, Asian, Greek, Indian 2. Fee for service available 4. African, Asian, Chinese, Indian, Korean
208 VICTORIA 2022/23Aged Care Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover These icons help you find the packages that are most suitable for you. e Packages for people who are financially or disadvantagedsocially Y Packages for people with housing needs and at risk of homelessness t Packages for people who live in rural, remote or isolated areas R PackagesVeteransfor Z Packages for peopledementiawith 8 Generaleligiblesuitablepackagesforallclients g EnvironmentCultural cityMelbourne metroEastern metroNorthern metroSouthern metroWestern A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER PHONE (03) HomePackagesCareLevels Home SupplementPackagesCare Notes Advert Page WebDPSID n n Pearl Home Care - Melbourne West Victoria 0432 810 603 1234 Zt 63025 n Pearl Home Care - North East Melbourne Vic 0423 383 633 1234 8Z 62144 n Pearl Home Care Central Melbourne Victoria 9598 0957 1234 Z 63023 n Pearl Home Care North Melbourne Victoria 1300 030 356 1234 Z 63024 n Peninsula Health Home Care Packages 5970 2001 1234 8ZeYRg ATSI, LGBTIQ 17706 n n n n n People First Healthcare 9402 9533 1234 8ZeYtRg ATSI, CALD, LGBTIQ 38676 n n n n n Prestige Inhome Care Melbourne 1300 103 010 1234 8Z 20261 n n n n n Prompt Care Home Care Packages Metropolitan 1800 472 273 1234 8ZetR 21435 n n n n n PRONIA Aged Care Services Eastern/Northern Metro Region 8560 4444 1234 8ZeRg CALD, Greek 22268 n n n PRONIA Aged Care Services Southern/Western Metro Region 9388 9998 1234 8ZeRg CALD, Greek 18396 n n n n Regis Home Care Eastern Metro 1300 188 740 1234 8ZeYR 50-51 21584 n n n n n Right at Home RightCare 07 3054 1360 1234 8ZR 22069 n n n n n Royal Freemasons Home Care 1800 756 091 1234 8ZeYRg Note 1 17651 n n n n RusCare Community Care 9793 0028 1234 8ZeYRg CALD 21812 n n n n Sacred Heart Local 8530 8300 1234 8Zeg Dutch, Spanish 17603 n SAI Home & Community Care 8785 0999 1234 8g CALD, Indian, Sri Lankan 21002 n n n n n Salvos Home Care 9311 7677 1234 8ZeR Note 2 96D 17671 n n Samarinda Home-Based Services 9058 6068 1234 8Z 21723 n n n Senior Helpers Southeast Melbourne 8524 7699 1234 8Z 61604 n n n Senior Helpers Casey 9133 4056 1234 8Z 20312 n n Seniors Community Care 5977 6966 1234 8ZR 22124 n n n n n Sequel Home Care 9499 1200 1234 8Z 22114 n n n n n SereneCare 1300 773 174 1234 8ZeYR 61689 n n n n n Silver Chain 1300 650 803 1234 8ZeR 37569 n Simply Helping Gippsland South & West 9799 4676 1234 8Zt 21 21882 n Southern Cross Care (SA, NT & VIC) Inc Home Care Melbourne 5970 5555 1234 8Zg ATSI, CALD, LGBTIQ 62801 n Southern Cross Care (SA, NT & VIC) Inc Home Care Mornington 1800 852 772 1234 8ZeRg ATSI, CALD, LGBTIQ 18518 n n n n n Spectrum 1300 735 653 1234 8ZeYRg CALD 19907 n n n n n St Vincent's Care Services Home Care 1800 778 767 1234 8Z 11 22001 n Star Health Home Care 1800 266 664 1234 8ZeR 22038 n n n n n Star Residential Care 9763 8009 1234 8 61573 n Sunbury and Cobaw Community Health Home Care Packages 9744 4455 1234 8ZeRg ATSI 22254 n n n n n Tender Loving Cuisine Australia 1800 801 200 1234 8 63101 n The Village Baxter 5971 1349 1234 8 50248 n n n n n TSC Home & Community Care 9898 5566 1234 8Zg CALD 38303 Note: 1. CALD, Greek, Italian, Russian, Vietnamese 2. Fee for service available
VICTORIA 2022/23 209AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover These icons help you find the packages that are most suitable for you. e Packages for people who are financially or disadvantagedsocially Y Packages for people with housing needs and at risk of homelessness t Packages for people who live in rural, remote or isolated areas R PackagesVeteransfor Z Packages for peopledementiawith 8 Generaleligiblesuitablepackagesforallclients g EnvironmentCultural cityMelbourne metroEastern metroNorthern metroSouthern metroWestern A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER PHONE (03) HomePackagesCareLevels Home SupplementPackagesCare Notes Advert Page WebDPSID n n n n n United Spanish Latin American Welfare Centre Home Care Packages 9318 2949 1234 8ZeYg Note 1 22039 n Uniting AgeWell Andrew Kerr Home Care 5975 6334 1234 8ZeR 14-15 62242 n n n Uniting AgeWell Melbourne East Metro Home Care 8845 1822 1234 8ZetR 14-15 17582 n n n Uniting AgeWell Melbourne North West Metro Home Care 9111 9595 1234 8Zeg CALD 14-15 17880 n Uniting AgeWell Melbourne South East Home Care 9089 1900 1234 8ZeRg CALD 14-15 17689 n n n n n Uniting In Home Support Services 1300 277 478 1234 8ZeYtR 17664 n n n n Vasey RSL Home Care 9810 5570 1234 8ZeR 85, 89 17680 n n n n n VASS Aged Care & Disability Support Services 9359 2861 1234 8Zeg Note 2 21460 n Village Baxter Community Care 5971 6380 1234 8ZeRg Note 3 21734 n Village Glen Flexicare Home Support 1300 435 394 1234 8Z 38591 n n n n n VincentCare Home Care Packages Program Metro Region 8327 7000 1234 8ZeYRg Note 4 19905 n n n n n Vision Australia - Home Care Package 1300 847 466 1234 8etRg Note 5 17632 n n VMCH Home Care Services Eastern/Northern Metro Region 1300 698 624 1234 8ZeYRg CALD 117 17666 n VMCH Home Care Services Southern Metro Region 1300 698 624 1234 8Zeg ATSI, CALD 117 17631 n n VMCH Home Care Services Western Metro Region 1300 698 624 1234 8ZeRg CALD, Maltese 117 18640 n Weary Dunlop Retirement Village - Aged Care - Ryman Healthcare 8545 1400 1234 8ZR 113 21121 n Whitehorse City Council Home & Community Services 9262 6110 1234 8ZeR 17570 n n n n n Wintringham Home Care Packages Metropolitan VIC 9034 4824 1234 8ZeYR 17645 n YNA Your Nursing Agency Home Care Services 8823 0500 1234 8 22107 Note: 1. CALD, Hispanic, Latin American, NESB, Spanish 3. ATSI, Bosnian, Croatian, Egyptian, Filipino, Greek, Italian 5. CALD; Priority for clients who are blind or have low vision 2. Arabic, Assyrian, CALD, Lebanese, NESB, Turkish 4. ATSI; Working with people with complex needs, hoarding, substance use issues, homelessness or a history of homelessness, trauma and isolation
MOHECAREPACKAGES
Home Care Packages directory –Approved Providers
Page 151 is a colour coded map of the Victorian rural and regional areas to show you which council districts are grouped together.
Council
Alpine North East Ararat West Ballarat West Bass Coast South East Baw Baw South East Benalla North East Bendigo (Greater) North West Buloke North West Campaspe North West Central Goldfields North West Colac-Otway South West Corangamite South West East Gippsland South East Gannawarra North West Geelong (Greater) South West Glenelg South West Golden Plains West Hepburn West Hindmarsh West Horsham West Indigo North East Latrobe South East Loddon North West Macedon Ranges North West Council District Region Mansfield North East Mildura North West Mitchell North East Moira North East Moorabool West Mount Alexander North West Moyne South West Murrindindi North East Northern Grampians West Pyrenees West Queenscliffe South West Shepparton (Greater) North East South Gippsland South East Southern Grampians South West Strathbogie North East Surf Coast South West Swan Hill North West Towong North East Wangaratta North East Warrnambool South West Wellington South East West Wimmera West Wodonga North East Yarriambiack West AgedCareGuide.com.au210 VICTORIA 2022/23
If you’ve been approved for a Government funded Home Care Package of any type you may approach any approved Home Care Package provider to provide the services you need.
On the following pages you’ll find alphabetical lists of approved providers delivering aged care services in rural and regional Victoria.
Approved Home Care Package providers deliver home care and support services to members of the community who live at home.
To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages.
The list below is a quick reference guide to help you find in which group council districts are listed. For example Latrobe is listed under South East region.
Some providers may only provide services in one region while others can service multiple areas.
VictoriaRegionalHCPs
regionEastNorth regionWestNorth regionEastSouth regionWestSouth regionWest District Region
The reference tables are organised in five regions: North East region, North West region, South East region, South West region and West region.
t
e
These icons help you find the packages that are most suitable for you. Packages for people who are financially or disadvantagedsocially Y Packages for people with housing needs and at risk of homelessness Packages for people who live in rural, remote or isolated areas PackagesVeteransfor Z Packages for peopledementiawith 8 General EnvironmentCultural
R
Based on your care needs, an ACAS assessment will determine what level of care you are eligible for and if any supplements apply to you.
The hours of care are increased at each level of care i.e. more hours of care and services are provided under Home Care Package Level 4 and the least under Home Care Package Level 1. Package supplements, like the Dementia Supplement Z and the Veterans’ Supplement R, are offered to eligible persons only.
Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y, or for people who live in rural, remote or isolated areas t. The cultural environment g indicates providers offering services for people from culturally diverse backgrounds.
VICTORIA 2022/23 211AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover regionEastNorth regionWestNorth regionEastSouth regionWestSouth regionWest A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Victoria SERVICE PROVIDER PHONE (03) HomePackagesCareLevels Home SupplementPackagesCare Notes Advert Page WebDPSID n n Absolute Care & Health 9070 9931 1234 8Ze 21831 n ACCS Barwon 1800 953 963 1234 8Ztg Note 1 22244 n n n n Age Up Health 1300 254 326 1234 8ZeR 61667 n alpine@home Community Care Services 5755 0142 1234 8ZetRg CALD, German, Italian 17634 n n annecto at Home Support Grampians Region 1800 266 328 1234 8ZeYtRg ATSI, CALD, LGBTIQ 20879 n annecto at Home Support Loddon Mallee Region 1800 266 328 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 17684 n At Home Services Feros Care Barwon South Western 1300 763 583 1234 8eR 20734 n At Home Services Feros Care Grampians 1300 763 583 1234 8g LGBTIQ 21152 n At Home Services Feros Care Loddon Mallee 1300 763 583 1234 8eR 20735 n Australian Multicultural Community Services (AMCS) 9689 9170 1234 8ZeRg CALD 20697 n n Australian Unity Home Care Service Ballarat Region 1300 160 170 1234 8ZetR 81 22242 n n Australian Unity Home Care Services 1300 160 170 1234 8ZR 81 20189 n Baldwin Living HomeServe Victoria 6221 5483 1234 8ZR 62246 n Ballarat Health Services Home Care Packages 5320 3010 1234 8ZetR 17625 n n n Baptcare Home Help Barwon South West 13 22 78 1234 8ZeYtRg CALD, NESB 114, 201 17614 n Baptcare Home Help Gippsland Bairnsdale 13 22 78 1234 8ZeYtR 114, 201 18624 n Baptcare Home Help Gippsland Morwell 13 22 78 1234 8ZeYtR 114, 201 18625 n n Baptcare Home Help Hume 13 22 78 1234 8ZeYtR 114, 201 18619 n Baptcare Home Help Loddon Mallee Western 13 22 78 1234 8ZeYtR 114, 201 17628 Note: 1. Bosnian, Croatian, Macedonian, Slavic 2. ATSI, CALD, LGBTIQ, NESB 3. CALD, Chinese, European, German, Italian How to read the HCP table The table on the next few pages lists Home Care Packages approved providers in alphabetical order, detailing the Home Care Packages level they offer and if they offer any package Ethnicity,supplements.countryorcultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on TheAgedCareGuide.com.ausametypeofcareand services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services, and medication assistance.
eligiblesuitablepackagesforallclients g
212 VICTORIA 2022/23Aged Care Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover e Packages for people who are financially or disadvantagedsocially Y Packages for people with housing needs and at risk of homelessness t Packages for people who live in rural, remote or isolated areas R PackagesVeteransfor Z Packages for peopledementiawith 8 Generaleligiblesuitablepackagesforallclients g EnvironmentCultural These icons help you find the packages that are most suitable for you. regionEastNorth regionWestNorth regionEastSouth regionWestSouth regionWest A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Victoria SERVICE PROVIDER PHONE (03) HomePackagesCareLevels Home SupplementPackagesCare Notes Advert Page WebDPSID n Bartay Agency 5427 0338 1234 8 18313 n Bass Coast Health Home Care Packages (Flexihealth) 5671 3476 1234 8ZeYtRg ATSI, LGBTIQ 17692 n n n Beaufort & Skipton Health Service Beaufort Campus 5349 1600 1234 8ZeR 15544 n Beaufort & Skipton Health Service Skipton Campus 5340 1100 1234 8ZeR 15892 n Bellarine Community Health Home Care Packages 1800 007 224 1234 8Zetg CALD, NESB 20582 n n n Bendigo Health Community Care Services 5454 7833 1234 8ZetR 17629 n Benetas Home Care Gippsland 1300 236 382 1234 8ZeYtRg Note 1 109 17720 n n n n Benetas Home Care Rural North West 1300 236 382 1234 8ZeYtRg Note 1 109 17718 n n n n n Better Living Home Care Packages 1300 307 344 1234 8ZeYRg Note 2 19001 n n Brotherhood of St. Laurence Home Care Packages 1300 147 147 1234 8ZeYR 64 17584 n n n n n Calvary Community Care - Gippsland 1300 660 022 1234 8ZetR 118 18125 n n n n Care Connect 1800 370 575 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 17609 n Central Gippsland Health Home Support 5143 8155 1234 8 21131 n n Central Highlands Rural Health - Home Care Services 5321 6544 234 8ZetRg LGBTIQ 20247 n City of Greater Geelong Community Care Services 5272 5272 1234 8ZeYR 17615 n CO.AS.IT. Home Care Packages (VIC) 9349 9000 1234 8Zeg Italian 101 17661 n CobdenHealth 5595 3100 1234 8ZetRg CALD 15835 n Colac Otway Shire Older Persons & Ability Support Services 5232 9420 1234 8Zet 19345 n n Colbrow Homecare 1300 331 103 1234 8ZeR 20268 n n n n n Comm Care 9803 3504 1234 8ZeYtRg Asian, European 38435 n n Community Interlink (VIC) Home Care 1300 203 203 1234 8Zetg ATSI, CALD 17626 n n n n n Continuity Care Australia 1800 012 273 1234 8ZeYtR 63349 n Cooinda 5761 3300 1234 8ZeYtR 15847 n Corryong Health Community Services 02 6076 3260 1234 8t 15855 n DWECH Home & Community Care Services 5521 7535 1234 8etg ATSI 21457 n EGHS at Home 5352 9328 1234 8ZetR 21458 n Fairview Village Home Care Packages 5623 2752 1234 8ZtR 38201 n n Five Good Friends Home Care Services VIC 1300 787 581 1234 8Zet 22263 n n n n genU Home Care Packages 1300 558 368 1234 8ZeYtRg ATSI, CALD, LGBTIQ 19528 n Gippsland Lakes Complete Health Home Care Packages 5152 0075 1234 8ZeYtRg ATSI 19331 n Great Ocean Road Health Apollo Campus (HCP) 5237 8575 1234 8Z 63351 n Great Ocean Road Health Lorne Campus (HCP) 5237 8575 1234 8Z 38566 n GSHS Home Care Services 5654 2757 1234 8Zet 38618 n n n n n Guardian Healthcare Services 1300 978 009 1234 8Z 61583 n n HCA Home 1300 422 111 1234 8ZetR 38171 n Heathcote Health Residential Aged Care 5431 0900 1234 8Z 15867 n n n n n HenderCare 1300 764 433 1234 8ZeR 21741 Note: 1. ATSI, CALD, LGBTIQ, NESB 2. CALD, Chinese, European, German, Italian
VICTORIA 2022/23 213AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover regionEastNorth regionWestNorth regionEastSouth regionWestSouth regionWest A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Victoria SERVICE PROVIDER PHONE (03) HomePackagesCareLevels Home SupplementPackagesCare Notes Advert Page WebDPSID e Packages for people who are financially or disadvantagedsocially Y Packages for people with housing needs and at risk of homelessness t Packages for people who live in rural, remote or isolated areas R PackagesVeteransfor Z Packages for peopledementiawith 8 Generaleligiblesuitablepackagesforallclients These icons help you find the packages that are most suitable for you. g EnvironmentCultural n n Hesse Rural Health Service Community Care 5267 1200 1234 8Zt 17637 n Heywood Rural Health Residential Aged Care 5527 0544 1234 8ZetRg 17962 n n n n n Home Caring 1300 875 377 1234 8Zeg CALD 39049 n Home Instead Horsham 5381 0701 1234 8ZetR 61854 n Home Support Services 1800 854 300 1234 8ZetR 21928 n Honeysuckle Regional Health Violet Town Campus 5798 1324 1234 8t 15914 n Hume Home Care 8527 5880 1234 8ZetR 14-15 63283 n indigo@home Community Care Services 5728 0215 1234 8Z 21769 n n n n n integratedliving Australia Victoria 1300 782 896 1234 8ZetR 21237 n n Intereach Aged Care Services 1300 488 226 1234 8ZetR 18274 n n n n n Just Better Care VIC 1300 587 823 1234 8Z 25 19815 n Karen Watson 5358 7400 1234 8Zetg LGBTIQ 17675 n n n n n KinCare 1300 110 254 1234 8ZetR 16051 n KRHS Westernport Nursing Home & Killara Hostel 5997 9686 1234 8ZetR 16503 n n n n n Latrobe Community Health Service 1800 242 696 1234 8ZeYtR 21531 n n n n n Let's Get Care 1300 497 442 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 38280 n n n n n Life Without Barriers VIC 1800 792 359 1234 8ZetRg ATSI, CALD, LGBTIQ 20848 n n n n n Lite n' Easy 13 15 12 1234 8 Note 1 42 49557 n Lively Home Care 9070 4746 123 8 39059 n Lutheran Aged Care Home Care Services 02 6060 4000 1234 8Zt Note 2 14156 n n n n n Luve & Care - NDIS Disability Care Services 0452 427 659 4 8 63393 n Lyndoch Living 5561 9394 1234 8ZeYtRg ATSI 15834 n MACS Home Care Services 1300 622 778 1234 8ZeYtR 17693 n MACS Residential Care and Home Services 5279 6800 1234 8ZeYtR 16540 n MDHSS Home Care Services 5158 0243 1234 8Zet 17623 n n n n n mecwacare Home Care Packages 8573 4980 1234 8ZeYRg CALD 9, 86 17917 n n Mercy Health Home Care Ballarat 4372 9800 1234 8ZeYtR 69 17641 n Mercy Health Home Care Colac 5233 5603 1234 8ZeYtR 69 20606 n Mercy Health Home Care Geelong 5240 7300 1234 8ZeYR 69 61708 n Mercy Health Home Care Gippsland 5142 9299 1234 8ZeYtRg CALD, NESB 69 17640 n n Mercy Health Home Care Shepparton 5831 2960 1234 8ZeYtRg CALD, NESB 69 19963 n Merri Health Home Care Packages 8319 7430 1234 8ZeYRg CALD, LGBTIQ 19329 n MHA Care Home & Community Care Services 5742 1111 1234 8 21782 n MiCare Home Care Packages -Victoria 1300 064 064 1234 8ZetRg CALD, LGBTIQ, NESB 18308 n MiCare Home Care Packages Latrobe/Gippsland 1300 064 064 1234 8ZetRg Note 3 17681 n Moyne Health Services Home Care Packages 5568 0100 1234 8ZetR 17568 n Nagambie HealthCare Home Care Services 5736 2900 1234 8ZtR 38674 Note: 1. Fee for service available 2. Short Term Restorative Care (STRC) available 3. CALD, Chinese, Dutch, Greek, Italian, NESB
214 VICTORIA 2022/23Aged Care Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover e Packages for people who are financially or disadvantagedsocially Y Packages for people with housing needs and at risk of homelessness t Packages for people who live in rural, remote or isolated areas R PackagesVeteransfor Z Packages for peopledementiawith 8 Generaleligiblesuitablepackagesforallclients g EnvironmentCultural These icons help you find the packages that are most suitable for you. regionEastNorth regionWestNorth regionEastSouth regionWestSouth regionWest A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Victoria SERVICE PROVIDER PHONE (03) HomePackagesCareLevels Home SupplementPackagesCare Notes Advert Page WebDPSID n NCN Health Cobram Home Care Packages 5871 0900 1234 8ZetRg CALD 19002 n New Aged Care 5427 2002 1234 8Zet 22131 n Northern Health 9495 3144 1234 8ZtR 47043 n Northern Health Home Care Packages 9495 3219 1234 8ZeRg ATSI, CALD, LGBTIQ, NESB 16338 n Orbost Regional Health Community Home Support Services 5154 6623 1234 8ZeYtR 38553 n n PCCV Home Care Packages 9569 4020 1234 8ZetRg CALD, Polish 17576 n Pearl Home Care - Geelong 0421 471 469 1234 8Z 63087 n n n n n People First Healthcare 9402 9533 1234 8ZeYtRg ATSI, CALD, LGBTIQ 38676 n n Prestige Inhome Care Melbourne 1300 103 010 1234 8Z 20261 n n Prompt Care Home Care Packages Regional VIC 1800 472 273 1234 8ZetR 21447 n REDHS Home Care Packages 5484 4465 1234 8ZetR 38526 n Regis Home Care Mildura 1300 188 740 1234 8ZeR Note 1 50-51 19333 n n n n n Right at Home RightCare 07 3054 1360 1234 8ZR 22069 n n n n n Royal Freemasons Home Care 1800 756 091 1234 8ZeYRg Note 2 17651 n n Rumbalara Positive Ageing & Disability Services 5822 2866 1234 8Zetg ATSI 17638 n Rural City of Wangaratta Aged & Community Care 1300 982 662 1234 8ZeYtRg ATSI, CALD, LGBTIQ 17672 n RusCare Community Care 9793 0028 1234 8ZeYRg CALD 21812 n Senior Helpers Southeast Melbourne 8524 7699 1234 8Z 61604 n n n n n SereneCare 1300 773 174 1234 8ZeYR 61689 n Shepparton Villages Home Care & Support Services 5832 0800 1234 8ZR Note 3 22315 n Simply Helping Geelong & Barwon 5261 4808 1234 8Z 21 21881 n Simply Helping Gippsland South & West 9799 4676 1234 8Zt 21 21882 n Simply Helping Goulburn Valley 5795 1635 1234 8Zt 21 21883 n Sunbury and Cobaw Community Health Home Care Packages 9744 4455 1234 8ZeRg ATSI 22254 n n Tender Loving Cuisine Australia 1800 801 200 1234 8 63101 n n n n n United Spanish Latin American Welfare Centre Home Care Packages 9318 2949 1234 8ZeYg Note 4 22039 n n Uniting AgeWell Barwon Home Care 5243 9566 1234 8ZR 14-15 17694 n Uniting AgeWell Gippsland Home Care 5152 9699 1234 8ZetR 14-15 19183 n n Uniting AgeWell Loddon Mallee North Home Care 4026 7000 1234 8ZeYtR 14-15 17630 n n n n Uniting AgeWell Loddon Mallee South Home Care 5454 2100 1234 8Ztg CALD, LGBTIQ 14-15 17711 n n Uniting AgeWell Melbourne North West Metro Home Care 9111 9595 1234 8Zeg CALD 14-15 17880 n Uniting In Home Support Services 1300 277 478 1234 8ZeYtR 17664 n VincentCare Home Care Packages Program Hume Region 8327 7000 1234 8ZeYtR 21462 n VincentCare Home Care Packages Program Metro Region 8327 7000 1234 8ZeYRg Note 5 19905 n n n Vision Australia - Home Care Package 1300 847 466 1234 8etRg Note 6 17632 Note: 1. VHC service available 4. CALD, Hispanic, Latin American, NESB, Spanish 2. CALD, Greek, Italian, Russian, Vietnamese 5. ATSI; Specialist in working with people with complex needs, substance use issues, homelessness, trauma and isolation 3. Short Term Restortive Care (STRC) available 6. CALD; Priority for clients who are blind or have low vision
VICTORIA 2022/23 215AgedCareGuide.com.au regionEastNorth regionWestNorth regionEastSouth regionWestSouth regionWest A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Victoria SERVICE PROVIDER PHONE (03) HomePackagesCareLevels Home SupplementPackagesCare Notes Advert Page WebDPSID ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background Culturally Appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race, or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding, or heightened understanding of the special needs of the cultural group. GroupCultural Aged Care Home Name PHONE(03) WebDPSID Arabic Coptic Village Hostel Hallam 9796 3018 16395 Arabic Hope Aged Care Brunswick Brunswick 9380 8028 16485 Arabic Isomer Aged Care Lysterfield 9752 9455 15561 Arabic St Basil's Homes for the Aged Fawkner 9358 4444 16491 Armenian Acacia Gardens Ringwood East 9870 0982 15707 Asian Acacia Gardens Ringwood East 9870 0982 15707 Asian Allbright Manor Croydon North 9726 0588 18279 Asian On Luck Chinese Nursing Home Donvale 9844 6000 15967 Asian Sunnyhurst Gdns Disability Care Brighton Brighton East 9596 4040 16129 Asian The Alexander Aged Care Centre Clayton 0455 551 195 16582 ATSI Aboriginal Community Elders Services Brunswick East 9383 4244 16498 ATSI Allambi Elderly Peoples Home Dimboola 5389 1487 16408 ATSI Heywood Rural Health Res Aged Care Heywood 5527 0555 17962 ATSI Holmwood Aged Care Healesville 5962 4321 16588 ATSI Lifeview Willow Wood Cranbourne 1800 543 384 18513 ATSI Lyndoch Living Warrnambool 5561 9300 15834 ATSI Rumbalara Elders Facility Shepparton North 5820 6200 20416 Austrian Tabulam & Templer Homes for the Aged Bayswater 8720 1333 16361 Bengali Isomer Aged Care Lysterfield 9752 9455 15561 CALD AdventCare Whitehorse Nunawading 9259 2000 15555 GroupCultural Aged Care Home Name PHONE(03) WebDPSID CALD AdventCare Yarra Ranges Warburton 5966 4400 16574 CALD Anzac Lodge Nursing Home Coburg North 9353 5000 16484 CALD Aurrum Aged Care Brunswick Brunswick West 8378 5400 16476 CALD Aurrum Aged Care Healesville Healesville 5962 6628 19899 CALD Avondrust Lodge Carrum Downs 9788 9020 16399 CALD Bethel Aged Care Mill Park 8467 2222 18829 CALD BlueCross Box Hill Box Hill 1300 133 414 22295 CALD Boronia Residential Aged Care Boronia 9428 2800 16601 CALD Calvary Bayview Carrum Downs 9775 1419 16468 CALD Calvary Bonbeach Bonbeach 9772 7477 16465 CALD Calvary Capel Sands Capel Sound 5982 1811 16613 CALD Calvary George Vowell Mount Eliza 9787 2811 16415 CALD Calvary Hallam Hallam 9703 2322 16414 CALD Calvary Kingston Gardens Springvale South 9549 5333 15525 CALD Calvary Sandhurst Carrum Downs 9782 0171 15679 CALD Calvary Scottvale Dandenong 9791 3088 15979 CALD Calvary Springvale Springvale 9546 6133 16404 CALD Calvary St Judes Narre Warren North 9796 9166 17965 CALD Calvary Viewhills Manor Endeavour Hills 9706 2188 16208 CALD Casey Aged Care Narre Warren 9705 4200 18610 n VMCH Home Care Services Barwon Region 1300 698 624 1234 8Zeg ATSI 117 18310 n VMCH Home Care Services Gippsland Region 1300 698 624 1234 8ZeYtRg ATSI, CALD 117 17624 n n VMCH Home Care Services Grampians Region 1300 698 624 1234 8ZeYR 117 17658 n VMCH Home Care Services Hume Region 1300 698 624 1234 8ZeYtRg ATSI, CALD 117 18324 n VMCH Home Care Services Loddon Mallee Region 1300 698 624 1234 8ZeYtRg ATSI, CALD 117 18325 n WDHS Home Care Packages 5551 8306 1234 8ZetRg ATSI 17621 n West Wimmera Health Service Community Packages 5391 4371 1234 8ZetRg CALD 17708 n n Wimmera Health Care Group Community Options 5381 9336 1234 8ZeYtR 17676 n Wintringham Home Care Packages Barwon 9034 4824 1234 8ZeYtR 20263 n n Wintringham Home Care Packages Grampians 9034 4824 1234 8ZeYtR 21461 n Wintringham Home Care Packages Hume 9034 4824 1234 8ZeYtR 20264 n YNA Your Nursing Agency Home Care Services 8823 0500 1234 8 22107 AgedCareGuide.com.auVICTORIA 2022/23
Aged Care Guide216 VICTORIA 2022/23 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background GroupCultural Aged Care Home Name PHONE(03) WebDPSID CALD Casey Manor Narre Warren South 9428 2800 15946 CALD CobdenHealth Cobden 5595 3100 15835 CALD CraigCare Mornington Mount Martha 0416 304 711 16410 CALD Della dale Aged Care Ringwood North 1800 001 717 16590 CALD Doutta Galla Avondale Heights Avondale Heights 9680 3311 16086 CALD Doutta Galla Footscray Footscray 9680 3311 18702 CALD Doutta Galla Grantham Green St Albans 9680 3311 16494 CALD Doutta Galla Lynch's Bridge Kensington 9680 3311 16512 CALD Doutta Galla Queens Park Moonee Ponds 9680 3311 15595 CALD Doutta Galla Woornack Sunshine 9680 3311 15606 CALD Doutta Galla Yarraville Village Yarraville 9680 3311 15608 CALD Edward Street Nursing Home Upper Ferntree Gully 9753 5064 16591 CALD Estia Health Knoxfield Knoxfield 9763 1421 15564 CALD Harmony Village Shepparton Shepparton 5831 7921 15917 CALD Iris Grange SRS Heidelberg 9458 1311 18960 CALD Iris Manor Ashburton 9813 8566 16185 CALD Margriet Manor Kilsyth 9728 7400 16255 CALD Martin Luther Homes Aged Care Fac The Basin 9760 2100 16619 CALD Mayflower Reservoir Aged Care Reservoir 9460 2480 16449 CALD Mercy Place Abbotsford Abbotsford 1300 096 428 15596 CALD Mercy Place Dandenong Dandenong 1300 096 428 16466 CALD Mercy Place Templestowe Templestowe Lower 1300 096 428 16583 CALD Monda Lodge Hostel Healesville 5969 9968 16621 CALD Mooroolbark Residential Aged Care Fac Mooroolbark 9723 9650 18654 CALD Northern Gardens Coburg North 9428 2800 17966 CALD Northside Residential Aged Care Fac Forest Hill 8804 2732 18653 CALD Oaklea Hall Hughesdale 9428 2800 16628 CALD Overbeek Lodge Kilsyth 9728 7450 19013 CALD Parkdale Aged Care Parkdale 9428 2800 16460 CALD Rosewood Gardens Aged & Disability Care Ashburton 9886 0005 16125 CALD Royal Freemasons Footscray Aged Care Footscray 1300 176 925 16561 CALD Twin Parks Aged Care Centre Reservoir 8470 9888 16301 CALD Waverley Hill SRS Wheelers Hill 9590 0510 19009 Cambodian Calvary Springvale Springvale 9546 6133 16404 Chinese Adare Care Wantirna South 9801 7110 20581 Chinese Allbright Manor Croydon North 9726 0588 18279 Chinese Anzac Lodge Nursing Home Coburg North 9353 5000 16484 Chinese Baptcare The Orchards Community Doncaster East 13 22 78 21820 Chinese Baptcare Westhaven Community Footscray 13 22 78 16529 Chinese Bethel Aged Care Mill Park 8467 2222 18829 Chinese Bupa Templestowe Templestowe 1800 718 348 20561 Chinese Burwood Lodge SRS Burwood East 9886 8777 18979 Chinese Calvary Springvale Springvale 9546 6133 16404 Chinese Elderly Chinese Home Parkville 9328 4558 16507 Chinese Hope Aged Care Brunswick Brunswick 9380 8028 16485 Chinese Lifeview The Willows Wheelers Hill 1800 543 384 16024 Chinese Menarock LIFE Camberwell Camberwell 1300 096 971 18304 Chinese On Luck Chinese Nursing Home Donvale 9844 6000 15967 GroupCultural Aged Care Home Name PHONE(03) WebDPSID Chinese Regis Alawarra Lodge Blackburn South 1300 998 100 19113 Chinese Regis Inala Lodge Blackburn South 1300 998 100 16599 Chinese Royal Freemasons Gregory Lodge Flemington 1300 176 925 16497 Chinese The Alexander Aged Care Centre Clayton 0455 551 195 16582 Chinese Victorian Elderly Chinese Hostel Ascot Vale 9370 8288 16519 Croatian Arcare Burnside Burnside 1300 272 273 16094 Croatian Arcare Civic Manor Epping 1300 272 273 18282 Croatian Arcare Maidstone Maidstone 1300 272 273 18636 Croatian Arcare Reservoir Reservoir 1300 272 273 16358 Croatian Arcare Sydenham Sydenham 1300 272 273 16168 Croatian Calvary Vonlea Manor Norlane 5278 1787 16409 Croatian Cumberland Manor Res Aged Care Sunshine North 9311 7079 16560 Croatian Estia Health Ardeer Ardeer 9360 4552 16557 Croatian St Basil's Homes for the Aged Fawkner 9358 4444 16491 Croatian Tabulam & Templer Homes for the Aged Bayswater 8720 1333 16361 Dutch Acacia Gardens Ringwood East 9870 0982 15707 Dutch Arcare Hillside Sydenham 1300 272 273 15682 Dutch Arcare Knox Wantirna South 1300 272 273 16593 Dutch Drysdale Grove Aged Care Facility Drysdale 5251 1230 18621 Dutch Lifeview Argyle Court Chelsea 1800 543 384 16431 Dutch Lifeview Emerald Glades Emerald 1800 543 384 16428 Estn European Lifeview Willow Wood Cranbourne 1800 543 384 18513 Estn European Mayflower Reservoir Aged Care Reservoir 9460 2480 16449 Estn European The Alexander Aged Care Centre Clayton 0455 551 195 16582 Egyptian Arcare Civic Manor Epping 1300 272 273 18282 Egyptian Arcare Sydenham Sydenham 1300 272 273 16168 Egyptian Arcare Waterview Craigieburn 1300 272 273 20251 European Acacia Gardens Ringwood East 9870 0982 15707 European Anzac Lodge Nursing Home Coburg North 9353 5000 16484 European Arcare Parkview Malvern East Malvern East 1300 272 273 21325 European Caulfield Manor SRS Caulfield 9569 2600 16034 European Embracia Moonee Valley Avondale Heights 8579 4800 20253 European Embracia Reservoir Reservoir 9469 5555 16200 European Estia Health Knoxfield Knoxfield 9763 1421 15564 European Grace of Mary Greek Cypriot Hostel Epping 9408 8169 16304 European Heywood Rural Health Res Aged Care Heywood 5527 0555 17962 European Latvian Aged Care Facility Wantirna South 9800 2977 15565 European Lifeview Argyle Court Chelsea 1800 543 384 16431 European Lifeview Willow Wood Cranbourne 1800 543 384 18513 European Martin Luther Homes Aged Care Fac The Basin 9760 2100 16619 European Menarock LIFE Camberwell Camberwell 1300 096 971 18304 European Royal Freemasons Ballarat Canadian 1300 176 925 18983 European The Alexander Aged Care Centre Clayton 0455 551 195 16582 Fijian Isomer Aged Care Lysterfield 9752 9455 15561 Filipino Anzac Lodge Nursing Home Coburg North 9353 5000 16484 Filipino Bethel Aged Care Mill Park 8467 2222 18829 Filipino Cumberland Manor Res Aged Care Sunshine North 9311 7079 16560 Filipino Estia Health Ardeer Ardeer 9360 4552 16557
AgedCareGuide.com.au 217VICTORIA 2022/23 GroupCultural Aged Care Home Name PHONE(03) WebDPSID Filipino Estia Health Knoxfield Knoxfield 9763 1421 15564 French Acacia Gardens Ringwood East 9870 0982 15707 German Acacia Gardens Ringwood East 9870 0982 15707 German Arcare Brighton Brighton 1300 272 273 16469 German Arcare Caulfield Caulfield North 1300 272 273 20293 German Arcare Cheltenham Cheltenham 1300 272 273 16430 German Arcare Hillside Sydenham 1300 272 273 15682 German Arcare Knox Wantirna South 1300 272 273 16593 German Arcare Maidstone Maidstone 1300 272 273 18636 German Arcare Sydenham Sydenham 1300 272 273 16168 German Estia Health Ardeer Ardeer 9360 4552 16557 German Martin Luther Homes Aged Care Fac The Basin 9760 2100 16619 German Tabulam & Templer Homes for the Aged Bayswater 8720 1333 16361 Greek Acacia Gardens Ringwood East 9870 0982 15707 Greek Arcare Carnegie Carnegie 1300 272 273 18635 Greek Arcare Cheltenham Cheltenham 1300 272 273 16430 Greek Arcare Civic Manor Epping 1300 272 273 18282 Greek Arcare Keysborough Keysborough 1300 272 273 19895 Greek Arcare Maidstone Maidstone 1300 272 273 18636 Greek Arcare Malvern East Malvern East 1300 272 273 20296 Greek Arcare Waterview Craigieburn 1300 272 273 20251 Greek Aurrum Aged Care Reservoir Reservoir 9469 7555 15972 Greek Baptcare The Orchards Community Doncaster East 13 22 78 21820 Greek Bethel Aged Care Mill Park 8467 2222 18829 Greek Bupa Caulfield Caulfield South 1800 718 348 16246 Greek Bupa Templestowe Templestowe 1800 718 348 20561 Greek Calvary Vonlea Manor Norlane 5278 1787 16409 Greek CraigCare Plumpton Villa Glenroy Glenroy 0416 304 711 16137 Greek Drysdale Grove Aged Care Facility Drysdale 5251 1230 18621 Greek Estia Health Ardeer Ardeer 9360 4552 16557 Greek Estia Health Epping Vic Epping 9408 8564 16306 Greek Estia Health Oakleigh East Oakleigh East 9544 8167 16571 Greek Fronditha Care Clayton Res Aged Care Clayton South 9239 2100 15524 Greek Fronditha Care Templestowe RAC Templestowe Lower 8850 5111 17964 Greek Fronditha Care St Albans Res Aged Care St Albans 9365 4300 16556 Greek Fronditha Care Thornbury Res Aged Care Thornbury 9495 2300 16300 Greek Grace of Mary Greek Cypriot Hostel Epping 9408 8169 16304 Greek Green Gables Epping 9401 5555 17809 Greek Hope Aged Care Brunswick Brunswick 9380 8028 16485 Greek Hope Aged Care Sunshine Sunshine West 9312 3111 16559 Greek Isomer Aged Care Lysterfield 9752 9455 15561 Greek Lifeview Argyle Court Chelsea 1800 543 384 16431 Greek Lifeview The Willows Wheelers Hill 1800 543 384 16024 Greek Lifeview Willow Wood Cranbourne 1800 543 384 18513 Greek Mayflower Reservoir Aged Care Reservoir 9460 2480 16449 Greek mecwacare Squires Place Altona North 8573 4812 20889 Greek Ocean Mist Aged Care Facility Torquay 5261 6709 20257 Greek Rosewood Gardens Aged & Disability Care Ashburton 9886 0005 16125 GroupCultural Aged Care Home Name PHONE(03) WebDPSID Greek Royal Freemasons Gregory Lodge Flemington 1300 176 925 16497 Greek South Port Residential Home Albert Park 9690 3166 15589 Greek St Basil's Homes for the Aged Fawkner 9358 4444 16491 Greek The Alexander Aged Care Centre Clayton 0455 551 195 16582 Hindi Anzac Lodge Nursing Home Coburg North 9353 5000 16484 Hindi Bethel Aged Care Mill Park 8467 2222 18829 Hindi Isomer Aged Care Lysterfield 9752 9455 15561 Hindi The Alexander Aged Care Centre Clayton 0455 551 195 16582 Hungarian Arpad Aged Care Wantirna 9801 0855 15552 Hungarian Tabulam & Templer Homes for the Aged Bayswater 8720 1333 16361 Indian Anzac Lodge Nursing Home Coburg North 9353 5000 16484 Indian Arcare Keysborough Keysborough 1300 272 273 19895 Indian Bethel Aged Care Mill Park 8467 2222 18829 Indian Lifeview The Willows Wheelers Hill 1800 543 384 16024 Indian Noble Park Lodge Noble Park 1800 642 273 21673 Indian Sunnyhurst Gdns Disability Care Brighton Brighton East 9596 4040 16129 Indian The Alexander Aged Care Centre Clayton 0455 551 195 16582 Indo-Chinese On Luck Chinese Nursing Home Donvale 9844 6000 15967 Indo-Chinese The Alexander Aged Care Centre Clayton 0455 551 195 16582 Indonesian On Luck Chinese Nursing Home Donvale 9844 6000 15967 Irish Arcare Knox Wantirna South 1300 272 273 16593 Irish Arcare Malvern East Malvern East 1300 272 273 20296 Irish The Alexander Aged Care Centre Clayton 0455 551 195 16582 Italian Acacia Gardens Ringwood East 9870 0982 15707 Italian Anzac Lodge Nursing Home Coburg North 9353 5000 16484 Italian Arcare Burnside Burnside 1300 272 273 16094 Italian Arcare Carnegie Carnegie 1300 272 273 18635 Italian Arcare Civic Manor Epping 1300 272 273 18282 Italian Arcare Hillside Sydenham 1300 272 273 15682 Italian Arcare Keysborough Keysborough 1300 272 273 19895 Italian Arcare Knox Wantirna South 1300 272 273 16593 Italian Arcare Maidstone Maidstone 1300 272 273 18636 Italian Arcare Nirvana Avenue Malvern East 1300 272 273 15587 Italian Arcare Reservoir Reservoir 1300 272 273 16358 Italian Arcare Sydenham Sydenham 1300 272 273 16168 Italian Arcare Waterview Craigieburn 1300 272 273 20251 Italian Assisi Aged Care Rosanna 9455 1199 16320 Italian Aurrum Aged Care Reservoir Reservoir 9469 7555 15972 Italian Baptcare The Orchards Community Doncaster East 13 22 78 21820 Italian Bethel Aged Care Mill Park 8467 2222 18829 Italian Bupa Caulfield Caulfield South 1800 718 348 16246 Italian Bupa Templestowe Templestowe 1800 718 348 20561 Italian Calvary Vonlea Manor Norlane 5278 1787 16409 Italian CraigCare Plumpton Villa Glenroy Glenroy 0416 304 711 16137 Italian Cumberland Manor Res Aged Care Sunshine North 9311 7079 16560 Italian Drysdale Grove Aged Care Facility Drysdale 5251 1230 18621 Italian Embracia Moonee Valley Avondale Heights 8579 4800 20253 Italian Embracia Reservoir Reservoir 9469 5555 16200 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background
Aged Care Guide218 VICTORIA 2022/23 GroupCultural Aged Care Home Name PHONE(03) WebDPSID Italian Estia Health Epping Vic Epping 9408 8564 16306 Italian Estia Health Knoxfield Knoxfield 9763 1421 15564 Italian Estia Health Oakleigh East Oakleigh East 9544 8167 16571 Italian Ferntree Gardens SRS Ferntree Gully 9752 2170 15714 Italian Glengollan Village Ferntree Gully 9758 1093 16229 Italian Green Gables Epping 9401 5555 17809 Italian Hope Aged Care Brunswick Brunswick 9380 8028 16485 Italian Isomer Aged Care Lysterfield 9752 9455 15561 Italian Lifeview Emerald Glades Emerald 1800 543 384 16428 Italian Mayflower Reservoir Aged Care Reservoir 9460 2480 16449 Italian mecwacare Squires Place Altona North 8573 4812 20889 Italian Myrtleford Lodge Aged Care Myrtleford 5752 2222 15989 Italian Northern Gardens Coburg North 9428 2800 17966 Italian Ocean Mist Aged Care Facility Torquay 5261 6709 20257 Italian Regis Dandenong North Dandenong North 1300 998 100 15949 Italian Regis Fawkner Fawkner 1300 998 100 16474 Italian Rosewood Gardens Aged & Disability Care Ashburton 9886 0005 16125 Italian Royal Freemasons Gregory Lodge Flemington 1300 176 925 16497 Italian San Carlo Homes for the Aged South Morang 9404 1490 16319 Italian St Basil's Homes for the Aged Fawkner 9358 4444 16491 Italian Sunnyhurst Gdns Disability Care Brighton Brighton East 9596 4040 16129 Italian The Alexander Aged Care Centre Clayton 0455 551 195 16582 Italian Villa Del Sole Aged Care Residence Glenroy 9953 6666 16524 Jewish Acacia Gardens Ringwood East 9870 0982 15707 Jewish Bupa Caulfield Caulfield South 1800 718 348 16246 Jewish Caulfield Manor SRS Caulfield 9569 2600 16034 Jewish Emmy Monash Aged Care Caulfield North 8508 9300 16450 Jewish Gary Smorgon House Caulfield 9209 1111 19343 Jewish Residential Home Carnegie Carnegie 8517 5999 63297 Jewish Residential Home Windsor Windsor 8517 5999 15726 Jewish Sunnyhurst Gdns Disability Care Brighton Brighton East 9596 4040 16129 Latvian Arcare Brighton Brighton 1300 272 273 16469 Latvian Latvian Aged Care Facility Wantirna South 9800 2977 15565 Latvian Tabulam & Templer Homes for the Aged Bayswater 8720 1333 16361 LGBTIQ Archie Gray Nursing Home Kaniva 5391 4222 15901 LGBTIQ Arthur Vivian Close Hostel Kaniva 5392 4222 15780 LGBTIQ Creswick Aged Care Facility Creswick 5345 9175 15931 LGBTIQ Daylesford Aged Care Facility Daylesford 5321 6517 15930 LGBTIQ Hepburn House Daylesford 5348 8100 20252 LGBTIQ Lifeview Argyle Court Chelsea 1800 543 384 16431 LGBTIQ Lifeview Emerald Glades Emerald 1800 543 384 16428 LGBTIQ Lifeview The Willows Wheelers Hill 1800 543 384 16024 LGBTIQ Lifeview Willow Wood Cranbourne 1800 543 384 18513 LGBTIQ The Alexander Aged Care Centre Clayton 0455 551 195 16582 LGBTIQ Trentham Aged Care Facility Trentham 5421 7275 15922 Macedonian Arcare Civic Manor Epping 1300 272 273 18282 Macedonian Arcare Sydenham Sydenham 1300 272 273 16168 Macedonian Aurrum Aged Care Reservoir Reservoir 9469 7555 15972 GroupCultural Aged Care Home Name PHONE(03) WebDPSID Macedonian Bethel Aged Care Mill Park 8467 2222 18829 Macedonian Cumberland Manor Res Aged Care Sunshine North 9311 7079 16560 Macedonian Epping Meadows Care Community Epping 0427 222 985 16334 Macedonian Estia Health Epping Vic Epping 9408 8564 16306 Macedonian Mayflower Reservoir Aged Care Reservoir 9460 2480 16449 Macedonian St Basil's Homes for the Aged Fawkner 9358 4444 16491 Malaysian Bethel Aged Care Mill Park 8467 2222 18829 Malaysian On Luck Chinese Nursing Home Donvale 9844 6000 15967 Malaysian Regis Alawarra Lodge Blackburn South 1300 998 100 19113 Malaysian Regis Inala Lodge Blackburn South 1300 998 100 16599 Maltese Arcare Burnside Burnside 1300 272 273 16094 Maltese Arcare Civic Manor Epping 1300 272 273 18282 Maltese Arcare Hillside Sydenham 1300 272 273 15682 Maltese Arcare Maidstone Maidstone 1300 272 273 18636 Maltese Arcare Sydenham Sydenham 1300 272 273 16168 Maltese Arcare Waterview Craigieburn 1300 272 273 20251 Maltese Cumberland Manor Res Aged Care Sunshine North 9311 7079 16560 Maltese Estia Health Ardeer Ardeer 9360 4552 16557 Maltese Ferntree Gardens SRS Ferntree Gully 9752 2170 15714 Maltese Hope Aged Care Sunshine Sunshine West 9312 3111 16559 Maltese Regis Dandenong North Dandenong North 1300 998 100 15949 Muslim Isomer Aged Care Lysterfield 9752 9455 15561 Nepalese Anzac Lodge Nursing Home Coburg North 9353 5000 16484 Nepalese Bethel Aged Care Mill Park 8467 2222 18829 NESB Della dale Aged Care Ringwood North 1800 001 717 16590 NESB Doutta Galla Avondale Heights Avondale Heights 9680 3311 16086 NESB Doutta Galla Footscray Footscray 9680 3311 18702 NESB Doutta Galla Grantham Green St Albans 9680 3311 16494 NESB Doutta Galla Lynch's Bridge Kensington 9680 3311 16512 NESB Doutta Galla Queens Park Moonee Ponds 9680 3311 15595 NESB Doutta Galla Woornack Sunshine 9680 3311 15606 NESB Doutta Galla Yarraville Village Yarraville 9680 3311 15608 NESB Grace Villa, Greensborough Greensborough 8432 5199 16212 NESB Harmony Village Shepparton Shepparton 5831 7921 15917 NESB Iris Manor Ashburton 9813 8566 16185 Nthn European Acacia Gardens Ringwood East 9870 0982 15707 Nthn European The Alexander Aged Care Centre Clayton 0455 551 195 16582 Polish Arcare Burnside Burnside 1300 272 273 16094 Polish Arcare Caulfield Caulfield North 1300 272 273 20293 Polish Arcare Malvern East Malvern East 1300 272 273 20296 Polish CraigCare Plumpton Villa Glenroy Glenroy 0416 304 711 16137 Polish Cumberland Manor Res Aged Care Sunshine North 9311 7079 16560 Polish Estia Health Ardeer Ardeer 9360 4552 16557 Polish Estia Health Knoxfield Knoxfield 9763 1421 15564 Polish Isomer Aged Care Lysterfield 9752 9455 15561 Polish Polish Retirement Home Bayswater 9720 3575 16577 Polish Tabulam & Templer Homes for the Aged Bayswater 8720 1333 16361 Russian Lifeview Emerald Glades Emerald 1800 543 384 16428 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background
AgedCareGuide.com.au 219VICTORIA 2022/23 GroupCultural Aged Care Home Name PHONE(03) WebDPSID Russian Polish Retirement Home Bayswater 9720 3575 16577 Russian Tabulam & Templer Homes for the Aged Bayswater 8720 1333 16361 Serbian Aurrum Aged Care Reservoir Reservoir 9469 7555 15972 Serbian Calvary Vonlea Manor Norlane 5278 1787 16409 Serbian Cumberland Manor Res Aged Care Sunshine North 9311 7079 16560 Serbian St Basil's Homes for the Aged Fawkner 9358 4444 16491 Singaporean Acacia Gardens Ringwood East 9870 0982 15707 Singaporean Bethel Aged Care Mill Park 8467 2222 18829 Singaporean On Luck Chinese Nursing Home Donvale 9844 6000 15967 Slavic Kalyna Care Delahey 9116 4100 16552 Slavic Mayflower Reservoir Aged Care Reservoir 9460 2480 16449 South African Arcare Carnegie Carnegie 1300 272 273 18635 South African Arcare Caulfield Caulfield North 1300 272 273 20293 South African Arcare Malvern East Malvern East 1300 272 273 20296 South African Arcare Nirvana Avenue Malvern East 1300 272 273 15587 South African Bupa Templestowe Templestowe 1800 718 348 20561 Spanish Arcare Maidstone Maidstone 1300 272 273 18636 Spanish Calvary Vonlea Manor Norlane 5278 1787 16409 Sri Lankan Anzac Lodge Nursing Home Coburg North 9353 5000 16484 Sri Lankan Arcare Keysborough Keysborough 1300 272 273 19895 Sri Lankan Lifeview The Willows Wheelers Hill 1800 543 384 16024 Sri Lankan St Basil's Homes for the Aged Fawkner 9358 4444 16491 GroupCultural Aged Care Home Name PHONE(03) WebDPSID Sri Lankan Sunnyhurst Gdns Disability Care Brighton Brighton East 9596 4040 16129 Swiss Tabulam & Templer Homes for the Aged Bayswater 8720 1333 16361 Tamil Anzac Lodge Nursing Home Coburg North 9353 5000 16484 Tamil Bethel Aged Care Mill Park 8467 2222 18829 Turkish Isomer Aged Care Lysterfield 9752 9455 15561 Turkish Ottoman Village Aged Care Broadmeadows 9309 7562 15601 Turkish The Alexander Aged Care Centre Clayton 0455 551 195 16582 Ukrainian Kalyna Care Delahey 9116 4100 16552 Ukrainian Polish Retirement Home Bayswater 9720 3575 16577 Ukrainian Tabulam & Templer Homes for the Aged Bayswater 8720 1333 16361 Vietnamese Baptcare Westhaven Community Footscray 13 22 78 16529 Vietnamese Calvary Springvale Springvale 9546 6133 16404 Vietnamese Estia Health Ardeer Ardeer 9360 4552 16557 Vietnamese Mekong Cairnlea Vietnamese Aged Care Cairnlea 7378 8188 20883 Vietnamese Mekong Keilor East Vietnamese Aged Care Keilor East 9331 5366 16514 Vietnamese On Luck Chinese Nursing Home Donvale 9844 6000 15967 Vietnamese Royal Freemasons Footscray Aged Care Footscray 1300 176 925 16561 Wstn European Acacia Gardens Ringwood East 9870 0982 15707 Wstn European Lifeview Emerald Glades Emerald 1800 543 384 16428 Wstn European Lifeview The Willows Wheelers Hill 1800 543 384 16024 Wstn European Lifeview Willow Wood Cranbourne 1800 543 384 18513 Wstn European The Alexander Aged Care Centre Clayton 0455 551 195 16582 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background GroupCultural ProviderService PHONE(03) WebDPSID African Morcare Services 9800 4433 38425 African People First Healthcare 9402 9533 38676 Arabic Accent Home Care 8720 1338 21355 Arabic Active Community Group 8820 0000 61989 Arabic Home Caring 1300 875 377 39049 Arabic IWAA Home Care Services 0435 878 173 38679 Arabic MannaCare Community Care 1300 902 023 18319 Arabic MiCare Home Care Packages -Victoria 1300 064 064 18308 Arabic MiCare Home Care Packages Southern 1300 064 064 17573 Arabic People First Healthcare 9402 9533 38676 Arabic RusCare Community Care 9793 0028 21812 Arabic VASS Aged Care & Disability Support Services 9359 2861 21460 Asian Access Health & Community Richmond 9810 3000 18187 Asian Active Community Group 8820 0000 61989 Asian Comm Care 9803 3504 38435 GroupCultural ProviderService PHONE(03) WebDPSID Asian FCCVI Home & Community Care 9687 9011 18997 Asian Home Caring 1300 875 377 39049 Asian MannaCare Community Care 1300 902 023 18319 Asian MiCare Home Care Packages -Victoria 1300 064 064 18308 Asian MiCare Home Care Packages Southern 1300 064 064 17573 Asian Morcare Services 9800 4433 38425 Asian TSC Home & Community Care 9898 5566 38303 Assyrian People First Healthcare 9402 9533 38676 Assyrian VASS Aged Care & Disability Support Services 9359 2861 21460 ATSI Aboriginal Community Elders Services 9383 4244 16498 ATSI AccessCare 1300 819 200 17601 ATSI Alfred Home Care Packages 9076 6864 17599 ATSI annecto at Home Support Grampians Region 1800 266 328 20879 ATSI annecto at Home Support Loddon Mallee Region 1800 266 328 17684 ATSI annecto at Home Support Northern Region 1800 266 328 17652 Culturally Appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.
Aged Care Guide220 VICTORIA 2022/23 GroupCultural ProviderService PHONE(03) WebDPSID ATSI annecto at Home Support South Eastern Region 1800 266 328 17660 ATSI annecto at Home Support Western Region 1800 266 328 19909 ATSI Bass Coast Health Home Care Packages (Flexihealth) 5671 3476 17692 ATSI Benetas Home Care East 1300 236 382 17577 ATSI Benetas Home Care Gippsland 1300 236 382 17720 ATSI Benetas Home Care North West 1300 236 382 17608 ATSI Benetas Home Care Rural North West 1300 236 382 17718 ATSI Benetas Home Care South 1300 236 382 17703 ATSI Care Connect VIC 1800 370 575 17609 ATSI Community Interlink (VIC) Home Care 1300 203 203 17626 ATSI DWECH Home & Community Care Services 5521 7535 21457 ATSI genU Home Care Packages 1300 558 368 19528 ATSI Gippsland Lakes Complete Health Home Care Packages 5152 0075 19331 ATSI Heywood Rural Health Res Aged Care 5527 0555 17962 ATSI IPC Health Aged Care Services 9296 1200 17654 ATSI Let's Get Care 1300 497 442 38280 ATSI Life Without Barriers VIC 1800 792 359 20848 ATSI Lyndoch Living 5561 9300 15834 ATSI Monash Health Community Support Options 9792 7788 17673 ATSI Northern Health Home Care Packages 9495 3219 16338 ATSI Peninsula Health Home Care Packages 5970 2001 17706 ATSI People First Healthcare 9402 9533 38676 ATSI Rumbalara Positive Ageing & Disability Services 5822 2866 17638 ATSI Rural City of Wangaratta Aged & Community Care 1300 982 662 17672 ATSI Southern Cross Care (SA, NT & VIC) Inc HC Melbourne 5970 5555 62801 ATSI Southern Cross Care (SA, NT & VIC) Inc HC Mornington 1800 852 772 18518 ATSI Sunbury and Cobaw Community Health HCPs 9744 4455 22254 ATSI Surf Coast Shire Council Aged & Disability Services 5261 0600 19347 ATSI Village Baxter Community Care 5971 6380 21734 ATSI VincentCare Home Care Packages Program Metro 8327 7000 19905 ATSI VMCH Home Care Services Barwon Region 1300 698 624 18310 ATSI VMCH Home Care Services Gippsland Region 1300 698 624 17624 ATSI VMCH Home Care Services Hume Region 1300 698 624 18324 ATSI VMCH Home Care Services Loddon Mallee Region 1300 698 624 18325 ATSI VMCH Home Care Services Southern Metro Region 1300 698 624 17631 ATSI WDHS Home Care Packages 5551 8306 17621 Bengali People First Healthcare 9402 9533 38676 Bosnian ACCS Barwon 1800 953 963 22244 Bosnian ACCS North & West 1800 953 963 17683 Bosnian ACCS South & East 1800 953 963 18170 Bosnian IWAA Home Care Services 0435 878 173 38679 Bosnian Macedonian Community Welfare Association HCPs 9318 1111 22041 Bosnian People First Healthcare 9402 9533 38676 Bosnian Village Baxter Community Care 5971 6380 21734 Burmese MiCare Home Care Packages -Victoria 1300 064 064 18308 CALD Accent Home Care 8720 1338 21355 CALD Access Health & Community Richmond 9810 3000 18187 CALD AccessCare 1300 819 200 17601 GroupCultural ProviderService PHONE(03) WebDPSID CALD Active Community Group 8820 0000 61989 CALD Alfred Home Care Packages 9076 6864 17599 CALD alpine@home Community Care Services 5755 0142 17634 CALD annecto at Home Support Grampians Region 1800 266 328 20879 CALD annecto at Home Support Loddon Mallee Region 1800 266 328 17684 CALD annecto at Home Support Northern Region 1800 266 328 17652 CALD annecto at Home Support South Eastern Region 1800 266 328 17660 CALD annecto at Home Support Western Region 1800 266 328 19909 CALD Auspire Care VIC 1300 433 983 38603 CALD Australian Multicultural Community Services (AMCS) 9689 9170 20697 CALD Baptcare Home Help Barwon South West 13 22 78 17614 CALD Bellarine Community Health Home Care Packages 1800 007 224 20582 CALD Benetas Home Care East 1300 236 382 17577 CALD Benetas Home Care Gippsland 1300 236 382 17720 CALD Benetas Home Care North West 1300 236 382 17608 CALD Benetas Home Care Rural North West 1300 236 382 17718 CALD Benetas Home Care South 1300 236 382 17703 CALD Better Living Home Care Packages 1300 307 344 19001 CALD BlueCross Community Services 1300 133 414 17642 CALD Bolton Clarke Melbourne At Home Support 1300 221 122 17935 CALD Care Connect VIC 1800 370 575 17609 CALD CobdenHealth 5595 3100 15835 CALD Community Interlink (VIC) Home Care 1300 203 203 17626 CALD FCCVI Home & Community Care 9687 9011 18997 CALD Fronditha Care Home Care Packages 9552 4100 17596 CALD genU Home Care Packages 1300 558 368 19528 CALD IPC Health Aged Care Services 9296 1200 17654 CALD Iris Manor 9813 8566 16185 CALD IWAA Home Care Services 0435 878 173 38679 CALD Let's Get Care 1300 497 442 38280 CALD Life Without Barriers VIC 1800 792 359 20848 CALD Like Our Own 1800 687 696 38470 CALD Macedonian Community Welfare Association HCPs 9318 1111 22041 CALD mecwacare Home Care Packages 8573 4980 17917 CALD Mercy Health Home Care Gippsland 5142 9299 17640 CALD Mercy Health Home Care Lynbrook 9797 3900 17604 CALD Mercy Health Home Care Parkville 9385 9444 18984 CALD Mercy Health Home Care Shepparton 5831 2960 19963 CALD Merri Health Home Care Packages 8319 7430 19329 CALD MiCare Home Care Packages -Victoria 1300 064 064 18308 CALD MiCare Home Care Packages Latrobe/Gippsland 1300 064 064 17681 CALD MiCare Home Care Packages Southern 1300 064 064 17573 CALD Monash Health Community Support Options 9792 7788 17673 CALD Moonee Valley City Council Aged & Disability Services 9243 8748 17633 CALD NCN Health Cobram Home Care Packages 5871 0900 19002 CALD Northern Health Home Care Packages 9495 3219 16338 CALD PCCV Home Care Packages 9569 4020 17576 CALD People First Healthcare 9402 9533 38676 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background
AgedCareGuide.com.au 221VICTORIA 2022/23 GroupCultural ProviderService PHONE(03) WebDPSID CALD PRONIA Aged Care Services Eastern/Northern Metro 8560 4444 22268 CALD PRONIA Aged Care Services Southern/Western Metro 9388 9998 18396 CALD Royal Freemasons Home Care 1800 756 091 17651 CALD Rural City of Wangaratta Aged & Community Care 1300 982 662 17672 CALD SAI Home & Community Care 8785 0999 21002 CALD Southern Cross Care (SA, NT & VIC) Inc HC Melbourne 5970 5555 62801 CALD Southern Cross Care (SA, NT & VIC) Inc HC Mornington 1800 852 772 18518 CALD Spectrum 1300 735 653 19907 CALD TSC Home & Community Care 9898 5566 38303 CALD United Spanish Latin American Welfare Centre HCPs 9318 2949 22039 CALD Uniting AgeWell Loddon Mallee South Home Care 5454 2100 17711 CALD Uniting AgeWell Melb North West Metro Home Care 9111 9595 17880 CALD Uniting AgeWell Melb South East Home Care 9089 1900 17689 CALD VASS Aged Care & Disability Support Services 9359 2861 21460 CALD Vision Australia - Home Care Package 1300 847 466 17632 CALD VMCH Home Care Services Eastern/Northern Metro 1300 698 624 17666 CALD VMCH Home Care Services Gippsland Region 1300 698 624 17624 CALD VMCH Home Care Services Hume Region 1300 698 624 18324 CALD VMCH Home Care Services Loddon Mallee Region 1300 698 624 18325 CALD VMCH Home Care Services Southern Metro Region 1300 698 624 17631 CALD VMCH Home Care Services Western Metro Region 1300 698 624 18640 CALD West Wimmera Health Service Com'ty Packages 5391 4371 17708 Chinese Active Community Group 8820 0000 61989 Chinese At Your Service Home Care 1300 952 860 38565 Chinese Better Living Home Care Packages 1300 307 344 19001 Chinese Chinese Community Social Services Centre (HCPs) 8848 0288 17578 Chinese Home Caring 1300 875 377 39049 Chinese MiCare Home Care Packages -Victoria 1300 064 064 18308 Chinese MiCare Home Care Packages Latrobe/Gippsland 1300 064 064 17681 Chinese MiCare Home Care Packages Southern 1300 064 064 17573 Chinese Morcare Services 9800 4433 38425 Chinese People First Healthcare 9402 9533 38676 Chinese TSC Home & Community Care 9898 5566 38303 Croatian Accent Home Care 8720 1338 21355 Croatian ACCS Barwon 1800 953 963 22244 Croatian ACCS North & West 1800 953 963 17683 Croatian ACCS South & East 1800 953 963 18170 Croatian At Your Service Home Care 1300 952 860 38565 Croatian Macedonian Community Welfare Association HCPs 9318 1111 22041 Croatian People First Healthcare 9402 9533 38676 Croatian Village Baxter Community Care 5971 6380 21734 Dutch Accent Home Care 8720 1338 21355 Dutch Access Health & Community Richmond 9810 3000 18187 Dutch MiCare Home Care Packages -Victoria 1300 064 064 18308 Dutch MiCare Home Care Packages Latrobe/Gippsland 1300 064 064 17681 Dutch MiCare Home Care Packages Southern 1300 064 064 17573 Dutch Sacred Heart Local 8530 8300 17603 Estn European Accent Home Care 8720 1338 21355 GroupCultural ProviderService PHONE(03) WebDPSID Egyptian IWAA Home Care Services 0435 878 173 38679 Egyptian People First Healthcare 9402 9533 38676 Egyptian Village Baxter Community Care 5971 6380 21734 European Accent Home Care 8720 1338 21355 European At Your Service Home Care 1300 952 860 38565 European Auspire Care VIC 1300 433 983 38603 European Better Living Home Care Packages 1300 307 344 19001 European Comm Care 9803 3504 38435 European Heywood Rural Health Res Aged Care 5527 0555 17962 European Macedonian Community Welfare Association HCPs 9318 1111 22041 European MiCare Home Care Packages -Victoria 1300 064 064 18308 European MiCare Home Care Packages Latrobe/Gippsland 1300 064 064 17681 European MiCare Home Care Packages Southern 1300 064 064 17573 European RusCare Community Care 9793 0028 21812 Filipino At Your Service Home Care 1300 952 860 38565 Filipino Auspire Care VIC 1300 433 983 38603 Filipino FCCVI Home & Community Care 9687 9011 18997 Filipino MiCare Home Care Packages -Victoria 1300 064 064 18308 Filipino MiCare Home Care Packages Southern 1300 064 064 17573 Filipino Village Baxter Community Care 5971 6380 21734 Fmr Yugoslavian Accent Home Care 8720 1338 21355 Fmr Yugoslavian Macedonian Community Welfare Association HCPs 9318 1111 22041 French Accent Home Care 8720 1338 21355 French MiCare Home Care Packages -Victoria 1300 064 064 18308 German Accent Home Care 8720 1338 21355 German Active Community Group 8820 0000 61989 German alpine@home Community Care Services 5755 0142 17634 German Better Living Home Care Packages 1300 307 344 19001 German MiCare Home Care Packages -Victoria 1300 064 064 18308 Greek Accent Home Care 8720 1338 21355 Greek At Your Service Home Care 1300 952 860 38565 Greek Auspire Care VIC 1300 433 983 38603 Greek Fronditha Care Home Care Packages 9552 4100 17596 Greek Home Caring 1300 875 377 39049 Greek Like Our Own 1800 687 696 38470 Greek MannaCare Community Care 1300 902 023 18319 Greek Mercy Health Home Care Reservoir 8414 6050 17590 Greek MiCare Home Care Packages -Victoria 1300 064 064 18308 Greek MiCare Home Care Packages Latrobe/Gippsland 1300 064 064 17681 Greek MiCare Home Care Packages Southern 1300 064 064 17573 Greek People First Healthcare 9402 9533 38676 Greek PRONIA Aged Care Serv Eastern/Northern Metro 8560 4444 22268 Greek PRONIA Aged Care Serv Southern/Western Metro 9388 9998 18396 Greek Royal Freemasons Home Care 1800 756 091 17651 Greek Village Baxter Community Care 5971 6380 21734 Hindi Home Caring 1300 875 377 39049 Hindi Like Our Own 1800 687 696 38470 Hindi People First Healthcare 9402 9533 38676 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background
Aged Care Guide222 VICTORIA 2022/23 GroupCultural ProviderService PHONE(03) WebDPSID Hispanic United Spanish Latin American Welfare Centre HCPs 9318 2949 22039 Hungarian Accent Home Care 8720 1338 21355 Indian Accent Home Care 8720 1338 21355 Indian Access Health & Community Richmond 9810 3000 18187 Indian Home Caring 1300 875 377 39049 Indian MannaCare Community Care 1300 902 023 18319 Indian MiCare Home Care Packages Southern 1300 064 064 17573 Indian Morcare Services 9800 4433 38425 Indian People First Healthcare 9402 9533 38676 Indian SAI Home & Community Care 8785 0999 21002 Indo-Chinese Active Community Group 8820 0000 61989 Indo-Chinese TSC Home & Community Care 9898 5566 38303 Indonesian People First Healthcare 9402 9533 38676 Islamic Auspire Care VIC 1300 433 983 38603 Islamic People First Healthcare 9402 9533 38676 Italian Accent Home Care 8720 1338 21355 Italian alpine@home Community Care Services 5755 0142 17634 Italian At Your Service Home Care 1300 952 860 38565 Italian Auspire Care VIC 1300 433 983 38603 Italian BallyCara HomeCare VIC 1300 037 542 38771 Italian Better Living Home Care Packages 1300 307 344 19001 Italian CO.AS.IT. Home Care Packages (VIC) 9349 9000 17661 Italian Home Caring 1300 875 377 39049 Italian Macedonian Community Welfare Association HCPs 9318 1111 22041 Italian Mercy Health Home Care Reservoir 8414 6050 17590 Italian MiCare Home Care Packages -Victoria 1300 064 064 18308 Italian MiCare Home Care Packages Latrobe/Gippsland 1300 064 064 17681 Italian MiCare Home Care Packages Southern 1300 064 064 17573 Italian People First Healthcare 9402 9533 38676 Italian Royal Freemasons Home Care 1800 756 091 17651 Italian RusCare Community Care 9793 0028 21812 Italian Village Baxter Community Care 5971 6380 21734 Japanese MiCare Home Care Packages -Victoria 1300 064 064 18308 Jewish Jewish Care In-Home Services 8517 5999 20298 Jewish Just For U Care 9578 3024 21830 Jewish RusCare Community Care 9793 0028 21812 Korean MiCare Home Care Packages Southern 1300 064 064 17573 Korean Morcare Services 9800 4433 38425 Korean RusCare Community Care 9793 0028 21812 Latin American MiCare Home Care Packages -Victoria 1300 064 064 18308 Latin American MiCare Home Care Packages Latrobe/Gippsland 1300 064 064 17681 Latin American MiCare Home Care Packages Southern 1300 064 064 17573 Latin American United Spanish Latin American Welfare Centre HCPs 9318 2949 22039 Latvian Accent Home Care 8720 1338 21355 Latvian RusCare Community Care 9793 0028 21812 Lebanese Accent Home Care 8720 1338 21355 Lebanese IWAA Home Care Services 0435 878 173 38679 Lebanese MiCare Home Care Packages -Victoria 1300 064 064 18308 GroupCultural ProviderService PHONE(03) WebDPSID Lebanese People First Healthcare 9402 9533 38676 Lebanese RusCare Community Care 9793 0028 21812 Lebanese VASS Aged Care & Disability Support Services 9359 2861 21460 LGBTIQ Accent Home Care 8720 1338 21355 LGBTIQ AccessCare 1300 819 200 17601 LGBTIQ Alfred Home Care Packages 9076 6864 17599 LGBTIQ annecto at Home Support Grampians Region 1800 266 328 20879 LGBTIQ annecto at Home Support Loddon Mallee Region 1800 266 328 17684 LGBTIQ annecto at Home Support Northern Region 1800 266 328 17652 LGBTIQ annecto at Home Support South Eastern Region 1800 266 328 17660 LGBTIQ annecto at Home Support Western Region 1800 266 328 19909 LGBTIQ At Home Services Feros Care Grampians 1300 763 583 21152 LGBTIQ At Home Services Feros Care Western Metro 1300 763 583 21151 LGBTIQ Bass Coast Health Home Care Packages (Flexihealth) 5671 3476 17692 LGBTIQ Benetas Home Care East 1300 236 382 17577 LGBTIQ Benetas Home Care Gippsland 1300 236 382 17720 LGBTIQ Benetas Home Care North West 1300 236 382 17608 LGBTIQ Benetas Home Care Rural North West 1300 236 382 17718 LGBTIQ Benetas Home Care South 1300 236 382 17703 LGBTIQ Bolton Clarke Melbourne At Home Support 1300 221 122 17935 LGBTIQ Care Connect VIC 1800 370 575 17609 LGBTIQ Central Highlands Rural Health - Home Care Services 5321 6544 20247 LGBTIQ genU Home Care Packages 1300 558 368 19528 LGBTIQ IPC Health Aged Care Services 9296 1200 17654 LGBTIQ Karen Watson 5358 7400 17675 LGBTIQ Let's Get Care 1300 497 442 38280 LGBTIQ Life Without Barriers VIC 1800 792 359 20848 LGBTIQ Like Our Own 1800 687 696 38470 LGBTIQ Macedonian Community Welfare Association HCPs 9318 1111 22041 LGBTIQ Mercy Health Home Care Lynbrook 9797 3900 17604 LGBTIQ Merri Health Home Care Packages 8319 7430 19329 LGBTIQ MiCare Home Care Packages -Victoria 1300 064 064 18308 LGBTIQ MiCare Home Care Packages Southern 1300 064 064 17573 LGBTIQ Monash Health Community Support Options 9792 7788 17673 LGBTIQ Northern Health Home Care Packages 9495 3219 16338 LGBTIQ Peninsula Health Home Care Packages 5970 2001 17706 LGBTIQ People First Healthcare 9402 9533 38676 LGBTIQ Rural City of Wangaratta Aged & Community Care 1300 982 662 17672 LGBTIQ Southern Cross Care (SA, NT & VIC) HC Melbourne 5970 5555 62801 LGBTIQ Southern Cross Care (SA, NT & VIC) HC Mornington 1800 852 772 18518 LGBTIQ Uniting AgeWell Loddon Mallee South Home Care 5454 2100 17711 Macedonian Accent Home Care 8720 1338 21355 Macedonian ACCS Barwon 1800 953 963 22244 Macedonian ACCS North & West 1800 953 963 17683 Macedonian ACCS South & East 1800 953 963 18170 Macedonian Macedonian Community Welfare Association HCPs 9318 1111 22041 Macedonian People First Healthcare 9402 9533 38676 Macedonian RusCare Community Care 9793 0028 21812 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background
AgedCareGuide.com.au 223VICTORIA 2022/23 GroupCultural ProviderService PHONE(03) WebDPSID Malaysian Accent Home Care 8720 1338 21355 Malaysian Active Community Group 8820 0000 61989 Malaysian People First Healthcare 9402 9533 38676 Malaysian TSC Home & Community Care 9898 5566 38303 Maltese Accent Home Care 8720 1338 21355 Maltese At Your Service Home Care 1300 952 860 38565 Maltese Baptcare Home Help Northern Metro 13 22 78 17583 Maltese Baptcare Home Help Western Metro 13 22 78 17716 Maltese Macedonian Community Welfare Association HCPs 9318 1111 22041 Maltese People First Healthcare 9402 9533 38676 Maltese RusCare Community Care 9793 0028 21812 Maltese VMCH Home Care Services Western Metro Region 1300 698 624 18640 Muslim IWAA Home Care Services 0435 878 173 38679 Muslim People First Healthcare 9402 9533 38676 Muslim RusCare Community Care 9793 0028 21812 NESB Accent Home Care 8720 1338 21355 NESB Alfred Home Care Packages 9076 6864 17599 NESB annecto at Home Support Loddon Mallee Region 1800 266 328 17684 NESB annecto at Home Support South Eastern Region 1800 266 328 17660 NESB Auspire Care VIC 1300 433 983 38603 NESB Baptcare Home Help Barwon South West 13 22 78 17614 NESB Bellarine Community Health Home Care Packages 1800 007 224 20582 NESB Benetas Home Care East 1300 236 382 17577 NESB Benetas Home Care Gippsland 1300 236 382 17720 NESB Benetas Home Care North West 1300 236 382 17608 NESB Benetas Home Care Rural North West 1300 236 382 17718 NESB Benetas Home Care South 1300 236 382 17703 NESB BodeWell Community Care Packages South Melbourne 1300 726 291 19264 NESB Care Connect VIC 1800 370 575 17609 NESB Fronditha Care Home Care Packages 9552 4100 17596 NESB Iris Manor 9813 8566 16185 NESB Just For U Care 9578 3024 21830 NESB Let's Get Care 1300 497 442 38280 NESB Like Our Own 1800 687 696 38470 NESB Mercy Health Home Care Gippsland 5142 9299 17640 NESB Mercy Health Home Care Shepparton 5831 2960 19963 NESB MiCare Home Care Packages -Victoria 1300 064 064 18308 NESB MiCare Home Care Packages Latrobe/Gippsland 1300 064 064 17681 NESB MiCare Home Care Packages Southern 1300 064 064 17573 NESB Monash Health Community Support Options 9792 7788 17673 NESB Northern Health Home Care Packages 9495 3219 16338 NESB United Spanish Latin American Welfare Centre HCPs 9318 2949 22039 NESB VASS Aged Care & Disability Support Services 9359 2861 21460 Nthn European Accent Home Care 8720 1338 21355 Nthn European At Your Service Home Care 1300 952 860 38565 Pacific Islander Accent Home Care 8720 1338 21355 Pacific Islander People First Healthcare 9402 9533 38676 Polish Accent Home Care 8720 1338 21355 GroupCultural ProviderService PHONE(03) WebDPSID Polish At Your Service Home Care 1300 952 860 38565 Polish PCCV Home Care Packages 9569 4020 17576 Polish RusCare Community Care 9793 0028 21812 Russian Accent Home Care 8720 1338 21355 Russian Like Our Own 1800 687 696 38470 Russian Macedonian Community Welfare Association HCPs 9318 1111 22041 Russian Royal Freemasons Home Care 1800 756 091 17651 Russian RusCare Community Care 9793 0028 21812 Scandinavian Accent Home Care 8720 1338 21355 Serbian Macedonian Community Welfare Association HCPs 9318 1111 22041 Singaporean Active Community Group 8820 0000 61989 Singaporean Active Community Group 8820 0000 63166 Singaporean People First Healthcare 9402 9533 38676 Singaporean TSC Home & Community Care 9898 5566 38303 Slavic ACCS Barwon 1800 953 963 22244 Slavic ACCS North & West 1800 953 963 17683 Slavic ACCS South & East 1800 953 963 18170 Slavic Macedonian Community Welfare Association HCPs 9318 1111 22041 South African IWAA Home Care Services 0435 878 173 38679 South African People First Healthcare 9402 9533 38676 South Asian Active Community Group 8820 0000 61989 South Asian At Your Service Home Care 1300 952 860 38565 South Asian RusCare Community Care 9793 0028 21812 South Asian TSC Home & Community Care 9898 5566 38303 Sthn European Accent Home Care 8720 1338 21355 Spanish Accent Home Care 8720 1338 21355 Spanish At Your Service Home Care 1300 952 860 38565 Spanish Auspire Care VIC 1300 433 983 38603 Spanish MiCare Home Care Packages -Victoria 1300 064 064 18308 Spanish MiCare Home Care Packages Southern 1300 064 064 17573 Spanish Sacred Heart Local 8530 8300 17603 Spanish United Spanish Latin American Welfare Centre HCPs 9318 2949 22039 Sri Lankan Auspire Care VIC 1300 433 983 38603 Sri Lankan BodeWell Community Care Packages South Melbourne 1300 726 291 19264 Sri Lankan MiCare Home Care Packages -Victoria 1300 064 064 18308 Sri Lankan MiCare Home Care Packages Southern 1300 064 064 17573 Sri Lankan People First Healthcare 9402 9533 38676 Sri Lankan SAI Home & Community Care 8785 0999 21002 Tamil People First Healthcare 9402 9533 38676 Thai At Your Service Home Care 1300 952 860 38565 Thai People First Healthcare 9402 9533 38676 Turkish Accent Home Care 8720 1338 21355 Turkish Access Health & Community Richmond 9810 3000 18187 Turkish IWAA Home Care Services 0435 878 173 38679 Turkish Macedonian Community Welfare Association HCPs 9318 1111 22041 Turkish People First Healthcare 9402 9533 38676 Turkish VASS Aged Care & Disability Support Services 9359 2861 21460 Ukrainian Accent Home Care 8720 1338 21355 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background
Aged Care Guide224 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover VICTORIA 2022/23 In Home Care Services See Definition of Terms pages 146-147 Notes Advert Page WebDPSIDPHONE (03) CHSPFundedServicesPrivatelyFundedServicesDVAServicesVHCServicesDementiaCareDomesticAssistanceHealthServicesHomeMaintenance/GardeningMeals&/orShoppingMedicationSupervisionPalliativeCarePersonalCarePharmaceuticalDeliveryRespiteCareSocial&/orRecreationalTransport Accent Home Care 8720 1338 9 9 9 9 9 9 9 9 9 9 9 100 21355 Active Community Group 8820 0000 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 27, 102 61989 At Your Service Home Care 1300 952 860 9 9 9 9 9 9 9 9 9 9 9 76 38565 Aunty Grace 1300 080 001 9 9 9 9 9 9 9 9 9 9 9 9 9 62743 Australian Unity Home Care Services 1300 160 170 9 9 9 9 9 9 9 9 9 9 9 9 81 20189 Ballan Health and Care Services 5366 7878 9 9, 86 17635 BallyCara In-Home Care Services 1300 272 222 9 9 9 9 9 9 9 9 9 14644 Baptcare Coasthaven Community 13 22 78 9 114, 201 21847 Baptcare Nursing & Allied Health 13 22 78 9 9 9 9 9 114, 201 20595 BASScare Home Care 0448 757 887 9 9 9 9 9 9 9 9 9 39, 105 62221 BASScare Meals on Wheels 9880 4703 9 9 9 Note 1 39, 105 38767 BASScare Social Support Services 9880 4709 9 9 9 39, 105 20282 Benetas Home Care East 1300 236 382 9 9 9 9 9 9 9 9 9 9 9 9 24 hour care available 109 17577 Benetas Home Care Gippsland 1300 236 382 9 9 9 9 9 9 9 9 9 9 9 9 24 hour care available 109 17720 Benetas Home Care North West 1300 236 382 9 9 9 9 9 9 9 9 9 9 9 9 24 hour care available 109 17608 Benetas Home Care Rural North West 1300 236 382 9 9 9 9 9 9 9 9 9 9 9 9 9 24 hour care available 109 17718 Benetas Home Care South 1300 236 382 9 9 9 9 9 9 9 9 9 9 9 9 24 hour care available 109 17703 BodeWell Com'ty Care VIC Privately Funded Serv 1300 726 291 9 9 9 9 9 9 9 9 9 IFC-1 17897 Brotherhood of St. Laurence Home Care Packages 1300 147 147 9 9 9 9 9 9 9 9 9 9 9 Includes overnight respite 64 17584 Calvary Community Care - Gippsland 1300 660 022 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 118 18125 Calvary Community Care - Metro Melbourne 1300 660 022 9 9 9 9 9 9 9 9 9 9 9 9 118 16056 Calvary Home Maintenance & Modifications 1300 660 022 9 9 118 37128 Care Connect 1800 370 575 9 9 9 9 9 9 9 9 9 9 9 9 9 17609 Care With Quality 9572 9300 9 9 9 9 9 9 9 Note 2 20565 Claro Aged Care & Disability Services 1300 303 770 9 9 9 9 9 9 9 9 9 CALD; 24 hour care also available 22122 CO.AS.IT. Home Care Services (VIC) 9349 9000 9 9 9 9 9 9 9 9 9 9 101 21739 COTA Home Maintenance Service 1300 658 842 9 9 137 37738 Note: 1. Meals on Wheels only, shopping excluded 2. Includes overnight respite service & 24 hour care GroupCultural ProviderService PHONE(03) WebDPSID Ukrainian Macedonian Community Welfare Association HCPs 9318 1111 22041 Ukrainian RusCare Community Care 9793 0028 21812 Vietnamese Access Health & Community Richmond 9810 3000 18187 Vietnamese Active Community Group 8820 0000 61989 Vietnamese At Your Service Home Care 1300 952 860 38565 Vietnamese AVWA Home Care Services East & South 9546 2699 38615 Vietnamese AVWA PAGs North and HCPs North-East-South 9428 9078 18976 Vietnamese AVWA PAGs West and Home Care Packages West 9396 1922 17705 GroupCultural ProviderService PHONE(03) WebDPSID Vietnamese Home Caring 1300 875 377 39049 Vietnamese MiCare Home Care Packages -Victoria 1300 064 064 18308 Vietnamese People First Healthcare 9402 9533 38676 Vietnamese Royal Freemasons Home Care 1800 756 091 17651 Vietnamese TSC Home & Community Care 9898 5566 38303 Wstn European Accent Home Care 8720 1338 21355 Wstn European At Your Service Home Care 1300 952 860 38565 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background Aged Care Guide VICTORIA 2022/23
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover In Home Care Services See Definition of Terms pages 146-147 Notes Advert Page WebDPSIDPHONE (03) CHSPFundedServicesPrivatelyFundedServicesDVAServicesVHCServicesDementiaCareDomesticAssistanceHealthServicesHomeMaintenance/GardeningMeals&/orShoppingMedicationSupervisionPalliativeCarePersonalCarePharmaceuticalDeliveryRespiteCareSocial&/orRecreationalTransport AgedCareGuide.com.au 225VICTORIA 2022/23 Glen Eira City Council Community Services 9524 3333 9 9 9 9 9 9 9 9 Includes meal delivery services 21770 HammondCare At Home Melbourne 1800 826 166 9 9 9 9 9 9 9 9 9 9 22 22260 healthAbility In Home Care and Therapy 9430 9100 9 9 9 9 9 9 9 9 9 9 9 9 9 28 21726 Help at Hand Support Services 8699 8211 9 9 9 9 9 9 9 9 62707 HenderCare 1300 764 433 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 Note 1 21741 Home Caring 1300 875 377 9 9 9 9 9 9 9 9 9 9 39049 HomeMade Support 1300 655 688 9 9 9 9 9 9 9 9 9 9 9 9 9 30, 34 62750 Hume Home Care 8527 5880 9 9 9 9 9 9 9 14-15 63283 integratedliving Australia Victoria 1300 782 896 9 9 9 9 9 9 9 9 9 9 9 9 9 Note 2 21237 Jewish Care In-Home Services 8517 5999 9 9 9 9 9 9 9 9 9 9 20298 Just Better Care VIC 1300 587 823 9 9 9 9 9 9 9 9 9 9 9 24 hour care available 25 19815 Like Family 1800 545 332 9 9 9 9 9 9 9 9 9 42108 Lite n' Easy 13 15 12 9 9 Shopping excluded 42 49557 Mable 1300 736 573 9 9 9 9 9 9 9 9 9 9 9 9 9 30, 34 22109 MannaCare Home Maintenance Services 1300 902 023 9 9 18136 Mayflower Brighton - Retirement Village 9591 1100 9 21147 Mayflower Home Care 9591 1100 9 9 9 9 9 9 9 9 9 9 9 61679 mecwacare - HCS South West (incl Ballarat) 5333 0900 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9, 86 20869 mecwacare - Home Nursing & Care Serv Barwon 5271 4888 9 9 9 9 9 9 9 9 9 9 9 9 9, 86 63138 mecwacare Home Care Services Ballan 8573 4980 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9, 86 22257 mecwacare HCS Gippsland (includes Bass Coast) 5671 6888 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9, 86 38874 mecwacare HCS Nth West Metro (incl Melbourne) 9325 5500 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9, 86 19964 mecwacare Home Care Services South East Metro 8573 4999 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9, 86 21526 mecwacare HCSs South East Region 5941 5454 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9, 86 17918 mecwacare Home Nursing & Care Serv Mornington 5981 7888 9 9 9 9 9 9 9 9 9 9 9 9, 86 63139 Mercy Health Home Care Ballarat 4372 9800 9 9 9 9 9 9 9 9 9 9 9 9 9 9 69 17641 Mercy Health Home Care Colac 5233 5603 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 69 20606 Mercy Health Home Care Geelong 5240 7300 9 9 9 9 9 9 9 9 9 9 9 9 9 69 61708 Mercy Health Home Care Gippsland 5142 9299 9 9 9 9 9 9 9 9 9 9 9 9 9 9 69 17640 Mercy Health Home Care Hughesdale 9557 0811 9 9 9 9 9 9 9 9 9 9 9 9 9 9 69 18510 Mercy Health Home Care Lynbrook 9797 3900 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 69 17604 Mercy Health Home Care Parkville 9385 9444 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 69 18984 Mercy Health Home Care Reservoir 8414 6050 9 9 9 9 9 9 9 9 9 9 9 9 9 9 69 17590 Mercy Health Home Care Shepparton 5831 2960 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 69 19963 Healthy ageing place Mornington (and home care office) 5978 9700 9 9 9 9 9 9 9 9 9 9 9 9 9 9 69 38880 Morcare Services 9800 4433 9 9 9 9 9 9 9 9 9 38425 Olivet Care Home Care Services 9131 5500 9 9 9 9 9 9 9 9 9 9 9 16627 Olivet Care Home Care Services 9131 5500 9 9 9 9 9 9 9 9 9 9 9 63027 Omni-Care 9484 8102 9 9 9 9 9 9 9 9 9 9 2 16036 Note: 1. Includes services for clients with mental health issues 2. Veteran's Home Care funding is only available for nursing services
Aged Care Guide226 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover VICTORIA 2022/23 In Home Care Services See Definition of Terms pages 146-147 Notes Advert Page WebDPSIDPHONE (03) CHSPFundedServicesPrivatelyFundedServicesDVAServicesVHCServicesDementiaCareDomesticAssistanceHealthServicesHomeMaintenance/GardeningMeals&/orShoppingMedicationSupervisionPalliativeCarePersonalCarePharmaceuticalDeliveryRespiteCareSocial&/orRecreationalTransport Parkglen Home Care Services 1300 117 147 9 9 9 9 9 9 9 9 9 9 9 9 9 107 21697 Pearl Home Care - Geelong 0421 471 469 9 9 9 9 9 9 9 9 9 9 9 9 9 9 63087 Pearl Home Care - Melbourne East 0411 848 233 9 9 9 9 9 9 9 9 9 9 9 9 9 63086 Pearl Home Care - Melbourne West Victoria 0432 810 603 9 9 9 9 9 9 9 9 9 9 9 9 63025 Pearl Home Care - North East Melbourne Vic 0423 383 633 9 9 9 9 9 9 9 9 9 9 9 9 9 9 62144 Pearl Home Care Central Melbourne Victoria 9598 0957 9 9 9 9 9 9 9 9 9 9 9 9 63023 Pearl Home Care North Melbourne Victoria 1300 030 356 9 9 9 9 9 9 9 9 9 9 9 9 63024 Prestige Inhome Care 1300 103 010 9 9 9 9 9 9 9 9 9 9 9 9 20261 Prestige Inhome Care Eastern Melbourne 9813 1933 9 9 9 9 9 9 9 9 9 9 9 9 9 20876 Prestige Inhome Care Geelong 5222 8580 9 9 9 9 9 9 9 9 9 9 9 9 9 20878 Prestige Inhome Care Moorabbin 1300 103 010 9 9 9 9 9 9 9 9 9 9 9 9 9 18603 Prestige Inhome Care Mornington Peninsula 5973 6455 9 9 9 9 9 9 9 9 9 9 9 9 9 20877 Programmed Care VIC 13 10 95 9 9 9 9 9 9 9 9 9 9 9 9 9 9 38621 Regis Home Care Eastern Metro 1300 188 740 9 9 9 9 9 9 9 9 9 9 9 9 9 50-51 21584 Right at Home RightCare 07 3054 1360 9 22069 SAI Home & Community Care 8785 0999 9 9 9 9 9 9 9 9 9 21002 Salvos Home Care 9311 7677 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 Note 1 96D 17671 Silverchain Private Care 1300 771 872 9 9 9 9 9 9 9 9 9 9 9 9 31, 33D 63335 Simply Helping Bayside Peninsula 9574 0924 9 9 9 9 9 9 9 9 9 9 9 21 21876 Simply Helping Central and Northern Melbourne 9661 0499 9 9 9 9 9 9 9 9 9 9 21 62773 Simply Helping Central Highlands & Djerriwarrh 5341 8046 9 9 9 9 9 9 9 9 9 9 9 21 21880 Simply Helping Eastern & Greater Eastern Melb 0448 225 177 9 9 9 9 9 9 9 9 9 21 21877 Simply Helping Geelong & Barwon 5261 4808 9 9 9 9 9 9 9 9 9 9 9 21 21881 Simply Helping Gippsland South & West 9799 4676 9 9 9 9 9 9 9 9 9 9 9 21 21882 Simply Helping Goulburn Valley 5795 1635 9 9 9 9 9 9 9 9 9 9 9 21 21883 Simply Helping Inner & South East Melbourne 9574 0924 9 9 9 9 9 9 9 9 9 9 9 21 21878 Simply Helping Loddon Mallee 5486 0203 9 9 9 9 9 9 9 9 9 9 21 20278 Simply Helping North East Melbourne 9001 8585 9 9 9 9 9 9 9 9 9 9 9 21 21879 Simply Helping Outer South East Melbourne 0406 316 334 9 9 9 9 9 9 9 9 9 9 21 62774 Simply Helping South West (VIC) 5381 2076 9 9 9 9 9 9 9 9 9 9 9 21 21884 Southern Cross Care (SA, NT & VIC) HC Melbourne 5970 5555 9 9 9 9 9 9 9 9 9 9 9 62801 Southern Cross Care (SA, NT & VIC) HC Mornington 1800 852 772 9 9 9 9 9 9 9 9 9 9 9 9 18518 St Vincent's Care Services Home Care Melbourne 1800 778 767 9 9 9 9 9 9 9 9 9 9 9 9 11 21964 Therapy Pro 1300 004 414 9 43825 Uniting AgeWell Andrew Kerr Home Care 5975 6334 9 9 9 9 9 9 9 14-15 62242 Uniting AgeWell Bendigo Respite Services 5454 2100 9 9 9 14-15 61761 Uniting AgeWell Respite and Carer Support (VIC) 9845 3166 9 9 9 14-15 21522 Uniting AgeWell Short-Term Restorative Care (VIC) 9658 5609 9 9 9 9 9 14-15 62239 Village Glen Flexicare Home Support 1300 435 394 9 9 9 9 9 9 9 9 9 9 9 9 Note 2 38591 VMCH Private Home Care Services 1300 698 624 9 9 9 9 9 9 9 9 9 Overnight services available 117 20859 Note: 1. Includes access to mobility equipment & assistive technology 2. Includes access to Short Term Restorative Care
AgedCareGuide.com.au 227 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover VICTORIA 2022/23 Centre Based Care (CBC) See Definition of Terms pages 146-147 SUBURB PHONE (03) Notes Advert Page WebDPSIDCHSPFundedServicePrivatelyFundedDementiaCareMeals MedicationSupervisionPersonalCareRespiteCareSocial/RecreationalSupportTransport Active Community Group Box Hill 8820 0000 9 9 9 9 27, 102 61989 Baptcare Brindabilla Day Centre Ashwood 13 22 78 9 9 9 9 9 9 114, 201 20575 Baptcare Southaven Day Centre Bentleigh 13 22 78 9 9 9 9 9 9 Overnight respite available 114, 201 20574 Benetas Bateman House Respite Services Williamstown 9399 9262 9 9 9 9 9 9 9 Overnight respite available on select days 109 16142 Benetas Hurlingham Respite Services Frankston 8803 9460 9 9 9 9 9 9 9 Day/overnight service 109 17955 Benetas Kilby House Respite Centre Glenroy 9306 1343 9 9 9 9 9 9 9 Day/overnight service 109 17956 BlueCross Ivanhoe Day Respite Centre Ivanhoe 9828 1288 9 9 9 9 9 9 63, 128D, OBC 38515 BlueCross Livingstone Gardens Day Respite Centre Vermont South 9828 1288 9 9 9 9 9 9 63, 128D, OBC 21478 BSL Social Connection and In-Home Support Fitzroy 1300 147 147 9 9 9 9 9 9 9 9 Services for frail aged clients & their carers 64 21737 Canterbury Centre Canterbury 9880 4709 9 9 9 9 9 39, 105 17899 CO.AS.IT. Social Support/Planned Activity Groups (VIC) Coburg 9349 9000 9 9 9 9 9 101 21740 Glen Eira City Council Social Support Program Caulfield 9524 3333 9 9 9 21770 healthAbility Connect Well Groups Eltham 9430 9100 9 9 9 9 9 9 9 9 9 28 21727 Jewish Care Active Living Centre Windor 8517 5999 9 9 9 9 9 9 19328 Macleod Cottage (Respite) Macleod 9432 4350 9 9 9 9 9 9 9 9 Day and overnight respite services available 69 20248 MannaCare Cassia House Day Respite Centre Doncaster 1300 902 023 9 9 9 9 9 9 9 16589 MannaCare Community Respite Services Doncaster 1300 902 023 9 9 9 9 9 9 9 9 Note 1 18126 Maranoa House Dementia Day Care Centre and Club Canterbury 8809 4979 9 9 9 9 9 9 39, 105 17900 Marwal Centre Balwyn North 9880 4751 9 9 9 9 39, 105 20281 mecwacare Barry Fenton Centre Malvern East 9564 5100 9 9 9 9 9 9 9 9, 86 19959 mecwacare Fisher Street Centre Malvern East 9572 9000 9 9 9 9 9 Day service for clients with disabilities 9, 86 19958 mecwacare Rivendell House Pakenham 5943 7500 9 9 9 9 9 9 9, 86 19966 Medical & Aged Care Group Day Program Melbourne 9428 2800 9 9 9 9 9 9 9 9 129D 20566 Mercy Health Respite Services Lynbrook Lynbrook 9797 3900 9 9 9 9 9 9 69 18497 Mercy Health Respite Services Shepparton Shepparton 5831 2960 9 9 9 9 9 9 9 69 21352 Olive Grove House Ringwood 9131 5500 9 9 9 9 9 9 9 9 16627 Tess' Retreat Cottage Respite Capel Sound 5986 4422 9 9 9 9 9 Includes overnight services 16419 Uniting AgeWell Andrew Kerr Home Care Mornington 5975 6334 9 9 9 14-15 62242 Uniting AgeWell Bendigo Respite Services Strathdale 5454 2100 9 9 9 Overnight respite service available 14-15 61761 Uniting AgeWell Forest Hill AgeWell Centre Forest Hill 9845 3114 9 9 9 9 9 9 Day respite & carer support available 14-15 19355 Uniting AgeWell Geelong AgeWell Centre Belmont 9845 3114 9 9 9 Note 2 14-15 18350 Uniting AgeWell Hawthorn AgeWell Centre Hawthorn 9845 3114 9 9 9 9 9 Day respite & carer support available 14-15 17870 Uniting AgeWell Kingsville AgeWell Centre Kingsville 9845 3114 9 9 9 9 9 9 14-15 17881 Uniting AgeWell Noble Park AgeWell Centre Noble Park 9845 3114 9 9 9 9 9 9 Day respite & carer support available 14-15 17887 Uniting AgeWell Respite and Carer Support, Victoria Melbourne 9845 3166 9 9 9 Overnight respite service available 14-15 21522 Uniting AgeWell Seven Hills Community Respite House White Hills 5454 2100 9 9 9 9 9 9 Note 3 14-15 19014 Uniting AgeWell Social Connection Services Victoria Victoria 1300 783 435 9 9 9 9 9 9 9 9 Day respite & carer support available 14-15 21524 Uniting AgeWell Strath-Haven Day Respite Centre Bendigo 5434 3000 9 9 9 9 9 9 9 Overnight respite available 14-15 15634 VMCH Kialla House Community Respite Service Kialla 1300 698 624 9 9 9 9 9 9 117 20604 VMCH Multicultural Wellness Centre Wantirna South 1300 698 624 9 9 9 9 9 9 117 21362 Note: 1. Includes flexible day respite & overnight cottage respite 3. Overnight services available one weekend per fortnight 2. Day respite & carer support for frail aged clients available
Aged Care Guide VICTORIA 2022/23228 Day Therapy Centres SUBURB PHONE (03) Notes Advert Page WebDPSIDComplementaryTherapistDietitian&NutritionistDiversionalTherapistExerciseTherapistHydrotherapyServicesOccupationalTherapistPhysiotherapistPodiatristPsychology/CounsellingRegisteredNurseSocialWorkerSpeechTherapist ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover Active Community Group Box Hill 8820 0000 9 9 9 9 9 9 27, 102 61989 Australian Unity Mornington Wellbeing Centre Mornington 0438 522 845 9 81 21180 Baptcare Strathalan Day Therapy Centre Macleod 13 22 78 9 9 9 114, 201 20593 Baptcare Westhaven Therapy Centre Sunshine 13 22 78 9 9 Note 1 114, 201 19327 Canterbury Centre Canterbury 9880 4709 9 9 9 39, 105 17899 healthAbility Box Hill Box Hill 9430 9100 9 9 9 9 9 9 9 9 28 38521 healthAbility Eltham Eltham 9430 9100 9 9 9 9 9 9 9 9 28 21754 Macedon Ranges Health Services Gisborne 5428 0300 9 9 9 9 9 9 9 9 109 61836 Marwal Centre Balwyn North 9880 4751 9 39, 105 20281 mecwacare Barry Fenton Centre Malvern East 9564 5100 9 9 Note 2 9, 86 19959 Mercy Health Wellness Centre Reservoir 8414 6050 9 Note 3 69 21078 Regis Home Care Eastern Metro Blackburn South 1300 188 740 9 50-51 21584 Regis Inala Village Day Therapy Centre Blackburn South 1300 998 100 9 9 Note 4 50-51 20874 St Vincent's Care Services Eltham Day Therapy Centre Eltham 1800 778 767 9 9 9 9 9 9 11 16337 Uniting AgeWell Allied Health and Therapy Programs Vic Victoria 9845 3114 9 9 9 9 Note 5 14-15 21520 Uniting AgeWell Forest Hill AgeWell Centre Forest Hill 9845 3114 9 9 9 9 Note 5 14-15 19355 Uniting AgeWell Hawthorn AgeWell Centre Hawthorn 9845 3114 9 9 9 9 Note 5 14-15 17870 Uniting AgeWell Northcote AgeWell Centre Northcote 9845 3114 9 9 9 9 Note 6 14-15 17871 Uniting AgeWell Oakleigh AgeWell Centre Oakleigh 9845 3114 9 9 9 9 Note 7 14-15 17872 VMCH Wellbeing Centre Wantirna South 1300 698 624 9 9 9 9 9 9 9 117 17687 Note: 1. Includes Allied Health Assistants 5. Includes wellness & strength programs, assessments for home safety Note: 2. Includes meals and social activities 6. Includes strength and wellness groups and assessments for home safety 3. Includes falls prevention, strength and balance groups, rehabilitation gymnasium 7. Includes wellness & strength programs, assessments for home safety, aids & equipment 4. Includes rehabilitation services Products & Services PHONE (03) AdvertPage WebDPSID ADVOCACY AND INFORMATION ACA PrimeCare Financial Planning 1300 853 875 124 38141 Active Community Group 8820 0000 27, 102 61989 Calvary Community Care - Metro Melbourne 1300 660 022 118 16056 COTA Holidays 1300 150 050 137 37983 COTA Membership 1300 140 050 137 37463 Joseph Palmer & Sons Aged Care Advisers VIC 9601 6847 126 37608 Mercy Health 1300 478 776 69 37284 moveU 0411 757 185 119 37229 Real Estate Care Service 1300 759 709 133 37050 VitalCALL 1300 360 808 47 63095 VMCH Carers Support Services (Eastern Metro) 1300 698 624 117 37853 We Plan - Advocacy 8526 8961 131 62250 Well Placed Care 0419 327 294 120 38111 Products & Services PHONE (03) AdvertPage WebDPSID ActiveASSESSMENTSCommunityGroup 8820 0000 27, 102 61989 Calvary Community Care - Metro Melbourne 1300 660 022 118 16056 Dementia Support Australia 1800 699 799 140 37235 Mercy Health 1300 478 776 69 37284 VMCH Carers Support Services (Eastern Metro) 1300 698 624 117 37853 VMCH Short Term Restorative Care 1300 698 624 117 38056 ASSISTIVE TECHNOLOGY 24/7 Personal Alarm Service - MePACS (VIC/TAS) 1800 685 329 49 37143 Active Community Group 8820 0000 27, 102 61989 Calvary Home Maintenance & Modifications 1300 660 022 118 37128 Silverchain Private Care 1300 771 872 31, 33D 63335 VitalCALL 1300 360 808 47 63095 Aged Care Guide VICTORIA 2022/23 D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
AgedCareGuide.com.au 229VICTORIA 2022/23 Products & Services PHONE (03) AdvertPage WebDPSID CASE MANAGEMENT Active Community Group 8820 0000 27, 102 61989 Calvary Community Care - Metro Melbourne 1300 660 022 118 16056 Dementia Support Australia 1800 699 799 140 37235 Mercy Health 1300 478 776 69 37284 VMCH Carers Support Services (Eastern Metro) 1300 698 624 117 37853 Well Placed Care 0419 327 294 120 38111 DEMENTIA ADVISORS Active Community Group 8820 0000 27, 102 61989 Calvary Community Care - Metro Melbourne 1300 660 022 118 16056 Dementia Support Australia 1800 699 799 140 37235 Lifeview Residential Care Diversity & Inclusion 1800 543 384 97, 145 38040 EDUCATION AND TRAINING Active Community Group 8820 0000 27, 102 61989 Omni-Care Training 9484 8102 2 38106 VitalCALL 1300 360 808 47 63095 We Plan - Advocacy 8526 8961 131 62250 END OF LIFE Active Community Group 8820 0000 27, 102 61989 FINANCIAL SERVICES ACA PrimeCare Financial Planning 1300 853 875 124 38141 Active Community Group 8820 0000 27, 102 61989 Aware Super 1800 620 305 146-147 38416 COTA Insurance 1300 130 050 137 37982 Joseph Palmer & Sons Aged Care Advisers VIC 9601 6847 126 37608 Moneyplan Australia 9374 1133 126 37543 Muirfield Financial Services 5224 2700 125 37844 Nixon Financial Services 1300 930 084 132 38055 OzPlan Financial Services 9078 6454 130 38041 Real Estate Care Service 1300 759 709 133 37050 We Plan - Centrelink and Aged Care Specialist 8526 8961 131 39055 HEALTHCARE/PATIENT EQUIPMENT 24/7 Personal Alarm Service - MePACS (VIC/TAS) 1800 685 329 49 37143 Active Community Group 8820 0000 27, 102 61989 Calvary Community Care - Metro Melbourne 1300 660 022 118 16056 Independence Australia 1300 788 855 45 62148 Silverchain Private Care 1300 771 872 31, 33D 63335 Products & Services PHONE (03) AdvertPage WebDPSID MEDICATION MANAGEMENT Active Community Group 8820 0000 27, 102 61989 Calvary Community Care - Metro Melbourne 1300 660 022 118 16056 Mercy Health Community Nursing Service 1300 478 776 69 37857 MOBILITY AND EQUIPMENT Active Community Group 8820 0000 27, 102 61989 Calvary Home Maintenance & Modifications 1300 660 022 118 37128 Independence Australia 1300 788 855 45 62148 Silverchain Private Care 1300 771 872 31, 33D 63335 PLACEMENT CONSULTANTS ACA PrimeCare Financial Planning 1300 853 875 124 38141 Joseph Palmer & Sons Aged Care Advisers VIC 9601 6847 126 37608 moveU 0411 757 185 119 37229 Well Placed Care 0419 327 294 120 38111 REAL ESTATE AND MOVING Real Estate Care Service 1300 759 709 133 37050 SAFETY AND SECURITY 24/7 Personal Alarm Service - MePACS (VIC/TAS) 1800 685 329 49 37143 Active Community Group 8820 0000 27, 102 61989 Calvary Home Maintenance & Modifications 1300 660 022 118 37128 Silverchain Private Care 1300 771 872 31, 33D 63335 VitalCALL 1300 360 808 47 63095 SKIN AND WOUND CARE Active Community Group 8820 0000 27, 102 61989 Benetas In Home Nursing & Support 1300 236 382 109 37866 Calvary Community Care - Metro Melbourne 1300 660 022 118 16056 Independence Australia 1300 788 855 45 62148 Mercy Health Community Nursing Service 1300 478 776 69 37857 Silverchain Private Care 1300 771 872 31, 33D 63335 VISITORS AND VOLUNTEERS Active Community Group 8820 0000 27, 102 61989 CO.AS.IT. Visitation Program & Community Visitors Scheme 0481 603 705 101 21747 D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Covershop.dps.com.au Visit DPS Shop online today for that special gift, or browse our growing range of products that help make independent living at home easier. shop.dps.com.au Shop online with confidence 191X25-DPSshop-print-Strip.indd 1 12/7/22 3:10 pm
Aged Care Guide230 VICTORIA 2022/23 SRS Supported Residential Service D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with Aged Care Guide Advert PageORGANISATION PHONE (03) EMAIL WEBSITE (www.) ResidentialAgedCare/SRSSupported&AssistedLivingRetirementLivingHomeCarePackagesInHomeCareServicesCentreBasedCareDayTherapyCentreProductsandServices Active Community Group 8820 0000 info@activecg.com.au activecg.com.au 9 9 9 9 9 27, 102 AdventCare 9259 2106 info@adventcare.org.au adventcare.org.au 9 9 110 Allity 02 9431 1000 agedcare@allity.com.au allity.com.au 9 9 94-95 Anzac Lodge Nursing Home 9353 5000 enquiries@anzaclodge.com.au anzaclodge.com.au 9 99 Arcare 1300 272 273 marketing@arcare.com.au arcare.com.au 9 9 9 IFC-1 Arton Group 8831 3855 enquiries@castaliagroup.com.au castaliagroup.com.au 9 9 9 172 Australian Unity Independent & Assisted Living 1300 160 170 residentialmarketing@australianunity.com.au australianunity.com.au/assisted-living 9 9 9 9 9 81 Aware Super 1800 620 305 enquiries@aware.com.au aware.com.au 9 146-147 Baptcare 9831 7222 info@baptcare.org.au baptcare.org.au 9 9 9 9 9 9 114, 201 BASScare 8809 4000 admissions@basscare.org.au basscare.org.au 9 9 9 9 9 9 9 39, 105 Belvedere Aged Care 9574 1355 info@belvedere.com.au belvedere.com.au 9 55, 98 Benetas 1300 236 382 customercentre@benetas.com.au benetas.com.au 9 9 9 9 9 9 9 109 Bethel Aged Care 8467 2222 enquiries@bethelac.com.au bethelac.com.au 9 99 BlueCross Community & Residential Services 1300 133 414 admissions@bluecross.com.au bluecross.com.au 9 9 9 9 63, 128D, OBC Brotherhood of St. Laurence Aged Care 1300 941 456 agedcare@bsl.org.au agedcare.bsl.org.au 9 9 9 9 9 64 Bupa Aged Care 1800 718 357 agedcare@bupa.com.au bupaagedcare.com.au 9 73 Calvary Community Care 1300 660 022 ccc@calvarycare.org.au calvarycare.org.au 9 9 9 118 Carewest Group 9119 5900 info@carewestgroup.com.au carewestgroup.com.au 9 7 Cheltenham Manor 9584 1111 office@cheltenhammanor.com.au cheltenhammanor.com.au 9 82 Chubb Fire & Security 13 15 98 info@chubb.com.au chubb.com.au 9 47 Churches of Christ 1800 900 001 creative@cofcqld.com.au cofc.com.au/seniorslifestyles 9 9 60 CO.AS.IT Italian Assistance Association (VIC) 9349 9000 coasit@coasit.com.au coasit.com.au 9 9 9 9 101 Coburg Home for the Aged 8102 2400 dotimp@dorothyimpeyhome.org.au dorothyimpeyhome.org.au 9 78 COTA 1300 140 050 info@cotamembership.org.au cotamembership.org.au 9 9 137 Della dale Aged Care 1800 001 717 info@delladale.com.au delladale.com.au 9 66 Deloraine Aged Care 9433 3444 enquiriesdeloraine@goldage.com.au goldage.com.au 9 57 Dementia Support Australia 1800 699 799 dsa@dementia.com.au dementia.com.au 9 140 Embracia Victoria 1800 281 274 enquiries@embraciavic.com.au embracia.com.au/victoria 9 59, 93 Estia Health Residential Services 1300 682 833 admissions@estiahealth.com.au estiahealth.com.au 9 192D Grace of Mary Greek Cypriot Hostel 9408 8169 graceofmary@northerncypriotagedcare.com.au northerncypriotagedcare.com.au 9 100 Greenwood Manor 9551 5676 office@greenwoodmanor.com.au greenwoodmanor.com.au 9 82 HammondCare 1300 426 666 enquiries@hammond.com.au hammond.com.au 9 9 9 22 healthAbility 9430 9100 enquiries@healthability.org.au healthAbility.org.au 9 9 9 9 28 Heritage Care 9722 5870 admissions@heritagecare.com.au heritagecare.com.au 9 67 Holmwood Aged Care 5962 4321 info@holmwood.com.au holmwood.com.au 9 180 Homestyle Aged Care Services 1300 104 663 enquiry@homestyleagedcare.com.au homestyleagedcare.com.au 9 70 Independence Australia Group 1300 788 855 theteam@independenceaustralia.com independenceaustralia.com 9 45 Joseph Palmer & Sons 9601 6800 agedcare@jpalmer.com.au jpalmer.com.au/services/aged-care 9 126 Just Better Care Australia 1300 587 823 info@justbettercare.com justbettercare.com 9 9 25 Kirkbrae Presbyterian Homes 9724 5200 admin@kirkbrae.org.au kirkbrae.org.au 9 9 180
AgedCareGuide.com.au 231VICTORIA 2022/23 SRS Supported Residential Service D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with Aged Care Guide Advert PageORGANISATION PHONE (03) EMAIL WEBSITE (www.) ResidentialAgedCare/SRSSupported&AssistedLivingRetirementLivingHomeCarePackagesInHomeCareServicesCentreBasedCareDayTherapyCentreProductsandServices Lifeview Residential Care 1800 543 384 office@lifeview.com.au lifeview.com.au 9 9 97, 145 Lite n' Easy 13 15 12 privacy@liteneasy.com.au liteneasy.com.au 9 9 42 Luson Aged Care 1300 888 750 hello@luson.com.au luson.com.au 9 74 Mable 1300 736 573 info@mable.com.au mable.com.au 9 30, 34 Manor Court Werribee Aged Care 9742 0699 office@manorcourt.org.au manorcourt.org.au 9 179 mecwacare 1800 163 292 enquiries@mecwacare.org.au mecwacare.org.au 9 9 9 9 9 9 9, 86 Medical & Aged Care Group 9428 2800 admissions@maacg.com.au aged-care.maacg.com.au 9 9 9 129D Menarock Life 9898 1000 mycare@menarock.com.au menarocklife.com.au 9 193D MePACS 1800 685 329 mepacssales@phcn.vic.gov.au mepacs.com.au 9 49 Mercy Health 1300 571 741 information@mercy.com.au mercyhealth.com.au 9 9 9 9 9 9 9 69 Moneyplan Australia 9374 1133 finance@moneyplan.com.au moneyplan.com.au 9 126 moveU 0411 757 185 info@moveubytlc.com.au moveubytlc.com.au 9 119 Muirfield Financial Services 5224 2700 mfs@muirfieldfs.com.au muirfieldfs.com.au 9 125 Nazareth Care 9830 5022 admin.camberwell@nazarethcare.com sistersofnazareth.com/region/australasian-region 9 97D Nixon Financial Services 1300 930 084 help@agedcareadvisors.com.au agedcareadvisors.com.au 9 132 Norsan 9726 1100 enquiries@willowbrae.com.au willowbrae.com.au 9 53, 56, 71 Omni Care 9484 8102 info@omni-care.com.au omni-care.com.au 9 9 9 2 Opal HealthCare 1300 362 481 communications@opalagedcare.com.au opalhealthcare.com.au 9 32D, IBC Oxha Health 8402 0809 oxainfo@oxacare.com.au oxacare.com.au 9 92 OzPlan Financial Services 9078 6454 reception@ozplan.com.au ozplan.com.au 9 130 Parkglen 9798 1633 enquiries@parkglen.com.au parkglen.com.au 9 9 9 9 107 Primary Caring 9311 7079 info@cumberlandmanor.com.au cumberlandmanor.com.au 9 9 9 76 PrimeCare Financial Planning 1300 853 875 enquire@primecarefinancial.com.au primecarefinancial.com.au 9 124 Real Estate Care Service 1300 759 709 info@realestatecareservice.com.au realestatecareservice.com.au 9 133 Regis Aged Care 1300 998 100 advice@regis.com.au regis.com.au 9 9 9 9 9 50-51 Respect Aged Care 1300 144 144 info@respect.com.au respect.com.au 9 9 90 Rosewood Downs SRS 9701 3234 ruban2@bigpond.com rosewooddowns.com.au 9 198 Ryman Healthcare (Australia) 1800 288 299 ausalessupport@rymanhealthcare.com rymanhealthcare.com.au 9 9 9 9 113 Silverchain Private Care 0417 178 013 privatecare@silverchain.org.au silverchainprivate.org.au 9 9 31, 33D Simply Helping 1800 998 866 info@simplyhelping.com.au simplyhelping.com.au 9 9 21 St Vincent's Care Services 1800 778 767 svcs.info@svha.org.au svcs.org.au 9 9 9 9 11 Tabulam & Templer Homes for the Aged (TTHA) 8720 1333 ttha@ttha.org.au ttha.org.au 9 9 9 9 100 The Alexander Aged Care Centre 9548 7366 contactus@thealexanderagedcare.com.au thealexanderagedcare.com.au 9 58 The Salvation Army Aged Care 1300 111 227 acp.enquiries@aue.salvationarmy.org agedcare.salvos.org.au 9 9 9 96D TLC Aged Care 9458 7777 marketing@tlcagedcare.com.au tlcagedcare.com.au 9 77 Uniting AgeWell 1300 783 435 info@unitingagewell.org unitingagewell.org 9 9 9 9 9 9 14-15 Vasey RSL Care 1300 602 108 info@vaseyrslcare.org.au vaseyrslcare.org.au 9 9 9 85, 89 VMCH 1800 036 377 vmch@vmch.com.au vmch.com.au 9 9 9 9 9 9 9 117 We Plan Financial 0408 457 722 rosie@weplanfinancial.com.au weplanfinancial.com.au 9 131 Well Placed Care 0419 327 294 pauline@wellplacedcare.com.au wellplacedcare.com.au 9 120
Aged Care Guide232 VICTORIA 2022/23 Index Abbreviations 148 Aboriginal and Torres Strait Islander (ATSI) 96 Advocacy 136 Aged Care Assessment Service (ACAS) 13 n Appeal 13 n Assessment 13 n Referrals 13 n Regions 148 Aged care checklist 68 Aged care explained 7 Aged care homes 8, 53 n Accommodation payments 61 n Accreditation and certification 54 n Aged care home services 53 n Charter of Rights 57 n Complaints 57 n Costs 58 n Cultural home listings 215 -219 n Daily care fees 59 n Directory listings 156 -195 n Extra services listings 195 -196 n How much will I pay 61 n Means tested care fee 61 n Payment options 62 n Quality standards 56 n RAD & DAP 62 n Where to start 53 Applying to a home 65 n Vacancy 66 n Waitlist 65 Assessments 12-13 Assistive technology options 47 n Aids and Equipment Program 48 n Independent Living Centres 49 n Mobility aids 48 Care leavers 96 Carer support 143 n Counselling services 144 n Support groups 143 n Support lines 144 Centre Based Care services 39 n Directory listings 227 Commonwealth Home Support Programme (CHSP) 18 n Am I eligible? 19 n Costs 19 n Directory listings 224 -226 n Services provided 18 n Urgent needs 19 Community Visitors Scheme 46 Consumer Directed Care 17 Contents 3 Continence 44 Costs for residential care 58 n Accomodation payments 61 n Daily care fees 59 n Means tested care fee 61 COTA message 4 Culturally and Linguistically Diverse (CALD) people 96 n Directory listings 215 -224 Cultural services 98 n Cluster facilities 100 n Directory listings 215-224 n Interpreter 101 n Partners in Culturally Appropriate Care 100 Daily Accommodation Payment (DAP) 62 Daily living in a nursing home 75 Day Therapy Centres 40 n Directory listings 228 Deciding on a home 67 Definition of often used terms 146 -147 Dementia support 139 n Changed behaviours 141 n Specialised support 141 n Where can I get help? 139 Directory index 149 n Aged care home listings 156 -195 n Centre Based Care listings 227 n Council reference index 154 n Culturally appropriate homes and services 215 -224 n Day Therapy Centres listings 228 n Extra services listings 195 -196 n Home Care Packages listings 203 -215 n In home care provider listings 224 -226 n Local Government Area (LGA) reference index 154 n Organisation & Business index 230 -231 n Products & Services listings 228 -229 n Retirement accommodation listings 199 -202 n Suburb reference index 152-154 n Town reference index 152-154 Disability 96 End of life 142 n Family and friends 143 n Palliative care in a nursing home 142 n Residents with dementia 143 n Services to help at home 142 Enduring Power of Attorney (EPOA) 135 Estate planning 135 Extra services 83 n Directory listings 195 -196 Financial advice 124 n Expert help 125 n Financial counselling 128 n Paying for care 124 Financially disadvantaged 97 Flexible restorative care 38 Frequently asked questions 91 Home Care flow chart 16 Home Care Packages (HCP) 20 n Approved providers 25 n Cost 26 n Directory listings 203 -215 n Eligibility 24 n Exit fees 29 n Home Care Agreement 25 n How much you will pay 26 n Package supplements 23 n Priority 24 n Quality and complaints 30 n Self-managing your HCP 35 Home Care Packages (HCP) continued n Services not provided 24 n Services provided 23 n Types of packages 20 Homeless 97 How to use the Aged Care Guide 5 In home support 17 n Directory listings 224 -226 LGBTIQ 97 Moving into a home 71 n What to bring 71 n Making the transition 72 My Aged Care 10 n Referral code 10 n Nutrition 43 Placement consultants 119 n Case management 122 n Choosing a placement consultant 121 n Negotiate and advocacy 121 n Resolving family disputes 122 Private home care 31 RAD and DAP explained 62 Refundable Accommodation Deposit (RAD) 62 Regional Assessment Service (RAS) 12 n Assessment 12 n Referrals 12 Regaining independence 36 Residential Care flow chart 52 Respite 8, 33, 84 n At home 33 n Centre Based Respite Care 33 n Cost 33 n Eligibility 33 n Residential respite 84 Restorative care 38 Retirement living 107 n Departure/exit fee 111 n Deposit or entry contribution 108 n Directory listings 199 -202 n Fees and charges 111 n Finding the right village 112 n Ownership 108 n Types of villages 108 n Vacating 111 Rural & Regional clients 97 Short Term Restorative Care 38 Special needs groups 96 Support at home 17 Supported living 105 Supported Residential Services 103 n Cost 104 n Respite care 104 n Services 103 Transition care 36 Transport 41 Useful phone numbers and websites 6 Veterans' support 37, 97 Waiting for residential care 65 n Waiting lists 65 Matt Ed Maria Call 1300 186 688 or email sales@dps.com.au YOUR DPS SALES TEAM www.AgedCareGuide.com.au www.DisabilitySupportGuide.com.au
1300 133 bluecross.com.au414LOVING LIFE NEVER GETS OLD As one of Victoria’s largest aged care providers, BlueCross offers personalised care in your home or one of our 32 residences. NORTH/WEST • Avondale Heights • Ivanhoe • Northcote • Sunshine • Glenroy • Mills Park • Preston EAST • Boxhill • Caulfield • Kew • Mooroolbark • Surrey Hills • Toorak • Camberwell • Croydon • Malvern East • Mt Waverley • Templestowe • Vermont South SOUTH • Brighton • Cheltenham • Mulgrave • Sandringham • Chelsea • Mordialloc • Oakleigh REGIONAL • Cowes • Kilmore
