Aged Care Guide Victoria Navigator 24 by DPS Publishing

Living well with choice and peace of mind

Care and support tailored just for you with Uniting AgeWell

Help at home

Get assistance with personal and clinical care, household chores, assistive technology and transport

Community support and wellbeing

Remain connected through social group and individual activities, outings, allied health and therapy services, seniors gyms, respite and carer services

Independent living

Maintain an independent lifestyle in one of our vibrant retirement living communities

Residential care

Specialist 24/7 care and support, including dementia and palliative care, within a safe and caring community

With services across Victoria, Uniting AgeWell’s expert, caring team can help you ﬁnd the right services to meet your needs.

Welcome

Welcome to the Navigator edition of the AgedCareGuidetoVictoria2024/25.

This handy mini-guide will touch on some of the key steps to accessing care at home or in an aged care facility, as well as a directory of providers delivering a range of aged care products and services in Victoria.

Itʼs perfect if you have some understanding of the sector, know what your needs are and the types of services that could best support you, either in your own home or in a residential aged care setting.

A comprehensive list of government-funded services available in Victoria is included in this Navigator guide, providing details of subsidised residential aged care accommodation and approved Home Care Package providers, together with a list of retirement living operators, home care providers, products and services available in the state.

You can use this Navigator edition in conjunction with our website, AgedCareGuide.com.au , which provides greater detail on homes and services offered. The associated ʻDPS Web IDʼ links directly to the relevant provider and the services they offer.

AgedCareGuide.com.au has the largest and most comprehensive directory of Australian aged care services and facilities, which also allows you to compare services and facilities that you are looking at in your area.

To find out more about our range of home, aged care, retirement and disability resources, visit the website or contact us on 1300 186 688 or by emailinginfo@dps.com.au.

Aged Care Guide

Victoria 2024/25, Navigator Edition

Printed October 2024

Editor-in-chief

David McManus Jr david.mcmanus@dps.com.au

General Manager

Brad Keighran

DPS Publishing Pty Ltd ● 1300 186 688 ● PO Box 1026, Pasadena SA 5042 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730

AdvertisingDistributionProudlyproduced sales@dps.com.au distribution@dps.com.au andprinted 1300 186 6881300 186 688 in Australia

The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format.

Steps to accessing aged care

If you have realised you need some help to continue living independently in your own home or that itʼs time to move into an aged care home, you may be wondering where to start. Weʼve broken the process down into simple steps that will help you get from A to B in your aged care journey.

Research

Learn about the different types of care and discover what options are available to you.

Preparation

Get an understanding of what you need to consider and prepare ahead of starting any aged care services.

Getting assessed

An aged care assessment will help decide what level of support you require so you can get the care that best meets your needs.

Finding providers

Learn what to look for in a provider to find the right products and services within a given range.

Managing services

Read about managing your supports, for example, when your needs change, your supports no longer suit you or you would like to change providers.

Independent & Personalised AgedCareSpecialists

Our caring and comprehensive service offers:

ï A completely independent service (we do not take kickbacks or payments from care providers)

• Assistance with My Aged Care, Services Australia, aged care specific financial advisors and vendor advocates

ï Apply for interim home care services, home care package & residential care approvals

ï Advocate on your loved ones behalf

ï Provide a suitable selection of home care providers, assisted living units & residential aged care facilities

ï Book facility tours and guide you through the selection process

• Negotiate accommodation fees & charges to seek your best financial outcome

ï A complete end to end service & post placement follow-up

Founding Director Pauline Healy

Our family centred approach will ease your concerns while we guide your family through all aspects of the Aged Care process. The recommendations we provide are based entirely on your individual circumstances backed by our extensive knowledge of the aged care system and our 10+ years experience in navigating it.

Let’s start talking about living™ The Right Care, Right at Home

Right at Home are leaders in quality home care and support, delivering services that allow our clients to remain safe and independent in their own home. Your local Right at Home family in Victoria is ready to look after yours when you can’t.

ï 24/7 On Call & 24/7 Care Service

ï Supervised, Individual Care Plan

ï Approved Home Care Package Provider Levels 1-4

ï No Home Care Package Management Fees

ï Complex Nursing Care

ï Disability & NDIS Support*

• Flexible, Reliable, Certified Carers

ï Post-Operative Care

ï Hospital In The Home*

ï Personal & Companion Care

ï Domestic, Shopping, Transport

Check your local Right at Home

Research

Accessing aged care can be complicated and confusing if you have not used support services before or donʼt know where to start.

Whether you need support to remain living independently at home or are looking for alternative accommodation, it is important to know what options are available to you. Different types of care include:

Support at home

Different care options that might be available to you include support at home through government-funded programs, such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program.

Home care products and services range from assistance with daily chores and personal care, to providing meals, transport assistance and home maintenance. Basic assistance is offered through the CHSP but if your needs exceed the level of support offered though this program, then a level 1‒4 Home Care Package can offer higher-intensity support to help you stay at home.

Private providers can also deliver a range of home support services. They are not funded by the government and you will need to pay for services out of your own pocket.

Short-term care

There are a few different support options available if you only need support for a short period of time, such as respite care, which can be delivered in the community or in a residential care home, offering the opportunity for both you and your carer to take a short break.

At the end of a hospital stay, the Transition Care Programme provides shortterm assistance to help improve your independence and confidence.

If you have not been admitted to hospital, the Short-Term Restorative Care program is a ﬂexible option that focuses on regaining well-being over a short period of time.

Residential aged care

Moving into residential aged care can ensure quality of life and comfort if you are no longer able to remain living independently at home. Also known as ʻnursingʼ or ʻaged-care homes,ʼ these facilities provide 24/7 care as well as a range of other support services and recreational activities. The cost of care in most Australian aged care homes is subsidised by the Australian Government. Thereʼs a number of non-government-funded residential aged care homes, often referred to as ʻsupported- and assisted-livingʼ complexes and you will need to cover the cost of accommodation and care delivered.

Retirement living

Retirement villages are not nursing homes; they are clusters of villas, units or apartments and you will need a reasonable level of independence to move into a retirement setting. Retirement options are not funded by the government.

Daily care is generally not included but some providers may offer support services at an additional charge or this can be accessed separately through government-funded home support options.

Preparation

Thereʼs a few things to organise before being ready for aged care services. Make a list of what support youʼre currently getting, what you feel you need help with and key areas that are important to you in a provider that best align with your wishes and interests.

If you want to access government-funded supports, the first step in starting your aged care journey is to register with My Aged Care. This can be done online or via a phone call to the My Aged Care contact centre on 1800 200 422.

An operator will ask you a number of questions about your personal circumstances and care needs and set up a central client record.

Examples of the questions you may be asked are:

Are you currently receiving aged care services?

Are you getting support from a carer or family member?

Can you prepare your own meals and do housework?

Do you need assistance taking a shower or bath and do you need help getting dressed?

Are there any health concerns or did you have a recent fall?

Do you feel lonely or isolated?

Are there any safety risks in the home?

The aim of this screening is to figure out what needs and support you require and whether you are eligible for a further assessment in person.

Following this conversation you will be contacted by someone from either the Regional Assessment Service (RAS) or a local Aged Care Assessment Service (ACAS) for an assessment to determine your abilities and what level of care you require. Here is a list of documents and information you should prepare:

Medicare card and a form of identification, for instance, Department of Veteransʼ Affairs (DVA) card, driverʼs licence, passport or healthcare card

Notes or referrals from your doctor

Information about previous home or aged care services you have received Details about support you receive from family, friends or the community

Questions and information about aged care that you wish to discuss with the assessor, so you have a better understanding about services

Contact details for your doctor and any other health professionals you see regularly

A translator or Auslan interpreter pre-organised if you require it

A support person to be present for the assessment if you want

Additionally, you should make financial arrangements and seek advice about paying for any support you will receive at home or in an aged care facility, before starting your aged care journey.

Itʼs also worth making sure you collect medical records, have details about medication handy, have an Advanced Care Directive in place and ensure your will is up to date.

Aged care checklist

When trying to decide which aged care home or service best suits your needs, a checklist is an excellent evaluationmethod.

Take note of your first impressions when you call the nursing home or service provider. Are staff friendly and accommodating when answering your questions? When you are considering a nursing home, ask to tour the facility and speak to people already living in the care home. You may know someone who lives there or has a loved one at the facility ̶ ask them about their experience. You may want to consider a short-term respite stay at the home; that way, you can experience what it is like to live in the facility before you make the final decision as to whether it is a place you would like to move into permanently.

Consider asking the following questions to determine whether a provider or facility is the right match for your care needs.

The provider

Is the provider for-profit or not-for-profit, church- or charity-based?

Do the owners/directors of the company have a health and/or aged care background?

When was the last time a complaint was made to the provider? What was it about and how was it dealt with?

Are residents and their families encouraged to have input into services offered and the quality of care?

The facility

Does the home look and smell fresh and clean, and is it in good repair?

Are the carpets and ﬂoor coverings clean?

Is the inside temperature comfortable?

Does the home meet safety regulations?

Is there good and clear signage throughout the facility?

Are there secure and interesting outdoor areas?

Are there spaces and activities to support people living with special needs, such as dementia?

Do the residents appear clean and neat?

Can you stay in the facility if your needs change?

The staff

Are the staff friendly and welcoming?

Are staff members transparent and willing to answer questions? When staff interact with residents, what tone of voice do they use? Is there a positive atmosphere?

Do staff look like they take their time with residents to give them personal attention?

What is the ratio of nurses/care workers to residents on weekdays, weekends and at night-time?

Preparation

The room

Is it a single or shared room?

Is the room youʼre shown the actual room youʼll be moving into or is it for display only?

Does the room have an ensuite or are the bathrooms shared?

Are there provisions for married couples?

How is the room allocation determined?

Is there access to a private phone line, internet connection or pay-TV, Foxtel, etc ...?

How is the heating/cooling controlled?

What personal effects and furnishings can you bring to the home?

Are there provisions for safe storage of personal items?

Are there easily accessible alarm buttons in the room and how many?

Are staff respecting residentsʼ privacy ̶ do they knock before entering a residentʼs room?

Day-to-day living

Are there areas for families and friends to meet and celebrate special events?

Can family and friends take part in activities?

Are meals cooked on site or delivered?

Are menus ﬂexible and able to meet special requirements?

What types of individual and group activities are offered and how often?

Are there activities that include cultural and spiritual preferences?

Are there any activities organised together with the local community?

What special events are celebrated?

Does the facility have pets on site or offer a pet visitation program?

Health and personal care

Is there a GP on site or can you continue to see a physician of your choice?

How do staff administer and monitor residentsʼ medicine intake?

How are medical emergencies handled?

What other services, such as speech therapy and occupational therapy, are available on site?

Is there a dietitian or nutritionist part of the care team?

Does the facility have a wellness program?

How does the facility deal with end-of-life/palliative care?

Are any provisions, such as continence pads, rationed?

Financial

What are my payment options?

What is the breakdown of the payable fees?

Can you negotiate on the fees and how they are paid?

Getting assessed

The aged care assessment will help decide what level of support you require. Your assessor will best be able to help you if you provide lots of information about yourself and what day-to-day tasks you struggle with.

The assessment will be done by a social worker, nurse, doctor or other health professional and can take an hour or so.

If the My Aged Care contact centre believes that you are eligible for basic home support, you will be assessed by the Regional Assessment Service (RAS).

If you require a higher level of care, a member of an Aged Care Assessment Service (ACAS) will visit you at home to assess you for a higher level of support at home that meets your needs or a place in a residential care home.

The assessor will ask you a number of questions about any supports you receive, your current lifestyle, any health concerns or chronic illnesses, how you deal with tasks at home, if youʼre struggling with any cognitive issues or memory loss, whether you have problems at home or with personal safety and any activities you engage in with family or in the community.

Topics that might be covered or you want to bring up during your assessment include:

Your medical history

Your living arrangements

Your support network

Any services and supports you are receiving

Your cognitive and behavioural functions

How you deal with daily tasks around the home

Any health and lifestyle concerns you have

Be open and transparent about your wishes and what you believe will be of assistance around the home. They might also ask for your permission to talk with your doctor or specialist about the impact of any health conditions on your day-to-day life.

The assessment is also an opportunity for you to ask questions. So, if you donʼt understand something, make sure you clarify with your assessor. You shouldnʼt leave your assessment feeling confused or stressed.

Some of the questions you may want to ask are:

What are my rights and responsibilities during this assessment process?

What services are available in my area?

Are there support options available for my carer?

What financial assistance am I eligible to receive?

Are there culturally appropriate services in the area?

Who can I contact if I have any questions after the assessment?

Following your assessment, you will receive a letter from the government letting you know if you have been approved for aged care services and what supports are funded.

Getting assessed

Finding providers

Once you have been assessed and approved for government-funded aged care, either for services in your own home or a place in an aged care home, you can start the process of finding a provider that suits your needs.

Your letter from My Aged Care, confirming you are ready to start accessing services, will include a referral code linked to the type of service you are eligible to access. If you need the support of multiple services, you will be given multiple referral codes ̶ one for each service.

The service provider or aged care home of your choice will need this referral code to access your information with My Aged Care and manage the referral. Theyʼll also be able to access the funding allocated to you.

Choosing which provider to trust with providing support is an important and personal decision ̶ one that you want to think carefully about and shouldnʼt rush.

You may want to start by writing down what you are looking for in a provider and what is important to you. Are low fees important to you or would you like a provider who can support your cultural needs? If accessing home care, do you want the same support worker to assist you each time and do you want to receive support on specific days or are you more flexible with your time?

Itʼs a good idea to discuss your wishes and options with your family and support network, as they may be able to help you research, provide independent opinions on providers or share personal experiences.

Itʼs useful to create a shortlist of providers in your local area, which may help narrow down your search.

When considering a potential provider, take your time to do some research:

Look at the providerʼs website, social media pages and online reviews

Check out their credentials, such as quality certifications and industry awards Do they have any past or present sanctions or notices of non-compliance?

You can ask them directly or check the governmentʼs non-compliance finder tool at myagedcare.gov.au/non-compliance-checker

You can use this Navigator guide or the AgedCareGuide.com.au directory online to search for service providers in your area that meet your requirements

If you arenʼt comfortable finding or choosing a provider by yourself, there are experts who can help you find a nursing home that suits your needs and preferences.

A placement consultant has knowledge of local aged care facilities and can make the process of entering aged care smoother. Find a placement consultant on AgedCareGuide.com.au or call 1300 606 781 to access placement services.

Once you have chosen a provider, you will need to contact them to start the home care services you need or to be placed on their waiting list for a bed vacancy. During this conversation, it is also essential to discuss fees and services with your new provider, so you know how much the support or aged care bed is going to cost.

Physiotherapy

We are dedicated to Your Health and Goals. We provide In-Home services across Melbourne metro areas. Comprehensive treatments are available onsite.

OccupationalTherapy

Personalised recommendations based on your inhome safety requirements. Cognitive screening and Day Care Programs are available.

Music/ArtTherapy

Music / Art Therapy is a form of psychotherapy that uses the creative process to improve your psychological and emotional well-being.

We provide a range of assessment services including diagnoses, treatment plans and prevention programs.

We support you to improve your health by providing expert nutrition and dietary advice. Weight loss programs and Chronic disease diet plans are available.

Managing services

Throughout your aged care journey, there may come a time when you need to make changes to the services you are receiving.

This may be because youʼre going on a holiday or need to go into hospital and donʼt need any services to be delivered while youʼre away. Perhaps your needs have changed and your current supports no longer suit you. Alternatively, you may like to change providers because you are moving to a different area or simply because you are not happy with your current provider.

The process of making changes to your current services depends on the type of support you are receiving. However, the first step should be to talk with your current provider.

Service providers have an ongoing responsibility to make sure you receive quality care and to respect your rights and preferences. They should monitor the services they provide under your care plan to ensure your needs and goals are being met. If there are significant changes in your care needs, they can help you through the process of reviewing your supports.

Reviewing your needs and supports may mean that you need another aged care assessment. For example ̶ you were were originally assessed as having low-level care needs, but your mobility has decreased over time and you would like to access higher-level supports.

You can request a reassessment by your local ACAS to determine if youʼre eligible for higher-level care. You must be reassessed to move on from CHSP supports and between different levels of Home Care Packages.

Depending on the services youʼre already receiving, you may need to consider other options, such as:

Reviewing your care plan to identify alternative support options and priorities, such as replacing informal supports with formal supports or considering additional support services

Purchasing additional private services

Utilising residential care, either as short-term respite to complement your package or as a long-term option

If your current provider canʼt offer the services or changes you want, you can switch to a different provider that can meet your needs.

When choosing a new provider:

Take the time to research a new provider to make sure they can meet your needs

Contact My Aged Care to get a new referral code to give to your new provider and agree to a date to switch your services

Notify your current provider, in writing, to let them know you will be terminating your services with them and from what date

Meeting the needs of all cultures

For many older Australians, leaving their home to move into residential care is a lifestyle change that can lead to an emotionally challenging experience.

This transition can become more challenging for older people from culturally and linguistically diverse (CALD) backgrounds accessing aged care services.

Healthcare professionals in general practice treat patients from a diverse range of cultural and linguistic backgrounds.

A significant proportion of the Australian population speaks a primary language other than English and patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans.

They may also have a decreased understanding of their diagnosis and, overall, less satisfaction with their care. Access to high-quality medical interpreter services may improve the quality of care for these patients.

The Translating and Interpreting Service (TIS National) is an interpreting service provided by the government. The service covers over 100 languages and is available 24/7 at 13 14 50.

See pages 89‒99 for a list of aged care homes and Home Care Package providers in Victoria who can meet the needs of people from a range of cultures.

Partners in Culturally Appropriate Care

Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities.

The PICAC initiative has resulted in:

more aged care service providers delivering culturally appropriate care to older CALD people;

better access for older CALD people to culturally appropriate residential and community care services;

older CALD people have a greater capacity to make informed decisions about residential and community-based aged care.

To find out more about PICAC across Victoria, contact the Centre for Cultural Diversity in Ageing by calling (03) 8823 7979.

Reforms

The Australian aged care sector is expected to undergo significant changes within twelve months.

In response to recommendations made by the Royal Commission into Aged Care Quality and Safety, the government has introduced a 24/7 nursing requirement for aged care facilities. This new provision is intended to improve the health and safety of residents through access to care, no matter the time.

However, some facilities ̶ particularly those in regional or rural areas ̶ may struggle to meet this staﬃng requirement and the government is actively working with providers to resolve shortages.

To see if an aged care home offers 24/7 registered nursing, visit the My Aged Care website and access the Find a Provider tool via the Staﬃng Star Rating tab.

In July 2024, the government introduced the Integrated Assessment Tool as part of the transition to a Single Assessment System Workforce in late 2024.

The Single Assessment System will replace the: Regional Assessment Service; Aged Care Assessment Services; and independent Australian National Aged Care Classification (AN-ACC) assessors.

According to the Department of Health and Aged Care, First Nationsʼ assessment organisations will be introduced progressively from July 2025.

Following delays announced in 2023, the new Support at Home program will be introduced in July 2025 to replace Home Care Packages and the Short-Term Restorative Care Programme. The Commonwealth Home Support Programme will also transition to the new program by 1July 2027.

A new Aged Care Act has been introduced to parliament to reform existing aged care laws, as per the:

AgedCareAct1997;

AgedCare(TransitionalProvisions)Act1997; and the AgedCareQualityandSafetyCommissionAct2018.

Following the passage of the Aged Care Bill 2024, aged care costs, classifications and conditions will change across the residential and home care sectors.

For more information about reforms, please contact the Ageing and Aged Care Engagement Hub by email: agedcareenquiries@health.gov.au.

Useful phone numbers and websites

Advocacy

CarerHelp carerhelp.com.au

Carers Australia

02 6122 9900carersaustralia.com.au

Carers Victoria

1800 514 845carersvictoria.org.au

COTA Information Service

1300 135 090 cotavic.org.au

COTA Victoria

03 9655 2100cotavic.org.au

Elder Rights Advocacy

1800 700 600elderrights.org.au

National Seniors

1300 765 050nationalseniors.com.au

Older Personʼs Advocacy Network (OPAN)

1800 700 600opan.org.au

Seniors Rights Victoria

1300 368 821seniorsrights.org.au

Cultural

Centre for Cultural Diversity in Ageing (PICAC)

03 8823 7979culturaldiversity.com.au

Ethnic Communities Council of Victoria

03 9354 9555eccv.org.au

Federation of Ethnic Communitiesʼ

Council of Australia

02 6282 5755fecca.org.au

Translating and Interpreting Service

13 14 50tisnational.gov.au

Government

Aged Care Quality & Safety Commission

1800 951 822agedcarequality.gov.au

Department of Veteransʼ Affairs

1800 838 372dva.gov.au

My Aged Care

1800 200 422myagedcare.gov.au

Service Victoria service.vic.gov.au

Services Australia - Aged Care Line

1800 227 475

servicesaustralia.gov.au/ageing

Services Australia - Carers & Disability

13 27 17servicesaustralia.go.au/carers

Services Australia - Medicare

13 20 11

servicesaustralia.gov.au/medicare

Services Australia - Older Australians

13 23 00 servicesaustralia.gov.au/ageing

Health

Dementia Australia

1800 100 500dementia.org.au

Dementia Behaviour Management

Advisory Services (DBMAS)

1800 699 799dementia.com.au

Dementia Support Australia (DSA)

1800 699 799dementia.com.au

National Continence Helpline

1800 330 066continence.org.au

National Dementia Helpline

1800 100 500dementia.org.au

Seniors Health Card

13 23 00servicesaustralia.gov.au commonwealth-seniors-health-card

Legal

Oﬃce of the Public Advocate

1300309337 publicadvocate.vic.gov.au

State Trustees VIC

1300 138 672statetrustees.com.au

Victoria Legal Aid

1300 792 387legalaid.vic.gov.au

Victorian Civil and Administrative Tribunal (VCAT)

1300 018 228vcat.vic.gov.au

Other

Carer Gateway

1800 422 737carergateway.gov.au

Communication and Assistive Technology (ComTEC) (ILU Victoria) 03 9666 4500 yooralla.com.au/assistive-technology/

National Relay Service

1800 555 660accesshub.gov.au

Open Arms - Veterans & Families Counselling 1800 011 046openarms.gov.au

Relationships Australia

1300 364 277relationships.org.au

Residents of Retirement Villages Victoria 03 9015 8402rrvv.org.au

Seniors Card (VIC)

1300 797 210 seniorsonline.vic.gov.au

SWEP (Statewide Equipment Program)

1300 747 937swep.bhs.org.au

Volunteering Victoria 03 9052 4524volunteeringvictoria.org.au

Let’s travel the journey together

At MACG, everything we do is for our residents. As skilled and passionate professionals, family owned and operated for over 25 years, we specialise in providing high quality care in a welcoming, homelike environment.

Our residents enjoy a rich and varied lifestyle, one designed for socialising and emotional wellbeing.

Ashwood

Grand Cedar Aged Care (03) 9811 5600

Boronia

Boronia Residential Aged Care (03) 9762 1877

Carrum Downs

Carrum Downs Aged Care (03) 9784 2800

Coburg North

Northern Gardens (03) 9350 5033

Our 24-hour care teams build strong, meaningful relationships with our residents. This enables us to provide high quality permanent, respite, palliative and complex care.

Family values proudly sit at the centre of everything we do. Afterall, home is where the heart is.

Enquiries are always welcome.

Hughesdale

Oaklea Hall (03) 9569 0988

Narre Warren

Casey Aged Care (03) 9705 4200

Narre Warren South

Casey Manor (03) 9703 0188

Parkdale

Parkdale Aged Care (03) 9580 0499

Traralgon

Traralgon Aged Care (03) 5176 0759

Checklist

From getting assessed and finding a provider to filling out forms and calculating fees, there is a lot to organise before starting any type of aged care services. To help you with this process, weʼve created a checklist with important things to remember.

Assessment

Contact My Aged Care on 1800 200 422 or apply online at MyAgedCare.gov.au

Organise a face-to-face assessment with an ACAS

Gather medical information for the assessment

Have your assessment

Receive your successful application letter

Start preparing to access aged care services at home or for a move into aged care

Financial

Use the AgedCareGuide.com.au fee estimator to help you determine the costs of your care

Contact Centrelink if you require financial assistance

Fill out the application for the income and asset test

Arrange a financial assessment through Services Australia, contact1800 227 475

Consider whether you are selling, keeping or renting your home and create a plan

Do you require a reverse mortgage to help pay for aged care?

Engage with a financial planner or advisor (optional)

Important documents

Update your will

Create an Advance Care Directive

Appoint an Enduring Power of Attorney

Appoint an Enduring Guardian

Notify your executors, administrators and attorneys

Update your family and friends about your wishes and goals

Gather your full medical history

Write down the contact details of important people, like family or medical specialists

List some information about your personal preferences, ie , religion, culture, allergies, etc .

Appoint a nominee to deal with the government and Centrelink on your behalf (optional)

Checklist

Searching for aged care

Use the AgedCareGuide.com.au website to find service providers and aged care facilities near you

Make a list of things that are important for you to have in an aged care facility

Utilise the Compare Provider tool on the AgedCareGuide.com.au website

Send an enquiry to a facility by using the form at the bottom of AgedCareGuide.com.au nursing home profiles

Make a shortlist of aged care facilities you like

Visit the facilities you are interested in for a tour or meet with service providers

Ask as many questions as possible of the facilities or providers you are considering to get a good understanding of their services and applicable fees

Compile notes of facilities you have visited

Organise residential respite to trial a potential facility (optional)

Engage with a placement consultant to assist with finding a facility (optional)

Applying to aged care

Fill out an application form for a home

Have your name on the waiting list for a facility

Apply to multiple facilities

Accept an offer from an aged care home

Confirm your placement in an aged care facility

Provide important documents regarding your financial situation

Negotiate care and accommodation with your provider or have someone negotiate on your behalf

Seek legal advice before signing any documentation from the facility

Enter into an agreement with your aged care home: Resident Agreement, Accommodation Agreement or, optionally, the Extra Services Agreement

Have a care plan put together

The following should be notified of your move: Centrelink or Department of Veteransʼ Affairs; the Australian Taxation Oﬃce; Medicare; your doctors, specialists and pharmacist; Australian Electoral Commission; your local council and post oﬃce; Existing help at home, support providers; your family, friends and neighbours; your health agency, superannuation and bank; Utility providers ‒ i.e.phone,gas,electricityandwater

Confirm what furniture and personal effects you are able to bring to your new home

Expert aged care advisors

Let theTRUE Independent Specialists assist you in Aged Care!

Independent Licensed Centrelink/DVA Specialists!

The PrimeCare commitment to you:

• Low flat fee consultation

• Minimise your means tested care fee

• Explore all options to maximise Centrelink / DVA Pension

• Explain the fees, charges and entry and exit costs

• Explore options to retain the family home

• Illustrate the most affordable accommodation options

• Complete and lodge Centrelink forms – to save you time

• Explain all the savings available for self-funded retirees

• Make all information clear and easy to understand

Definitions of terms

Accommodation payment ‒ An amount payable on entry to an aged care home. Payment amounts can vary between aged care homes and are set depending on the accommodation type and features of the home.

Aged Care Assessment Service (ACAS) ‒ Assess and approve older people for Australian government-subsidised aged care services.

Assessment ‒ A face-to-face assessment with a member of an ACAS to review whether someone is eligible to enter a government-funded aged care home.

ATSI ‒ Aboriginal and Torres Strait Islander. Used to indicate services that cater to ATSI people.

CALD ‒ Culturally and Linguistically Diverse. Used to indicate services cater for people of different backgrounds.

Care plan ‒ Developed by the service providing your care and outlines care needs and instructions on how these needs will be met.

Carer Gateway ‒ This online resource and helpline provides support by linking carers to information, counselling, respite and other services.

CHSP funded ‒ An in-home or centre-based care service funded by the Commonwealth Home Support Programme government initiative.

Consumer-directed Care (CDC) ‒ Allows you to control the types of care you access, how it is delivered and who provides that care. All Home Care Packages are delivered on a CDC basis.

Daily Accommodation Payment (DAP) ‒ This is a daily payment to a government-funded aged care facility, paid periodically, i.e.monthly . This is not a refundable payment.

Daily fee ‒ A daily charge, in addition to the accommodation payment, payable by all residents. It contributes towards daily living expenses, like meals, cleaning, laundry and assistance with daily living.

Department of Veteransʼ Aﬀairs (DVA) ‒ Supports older Australians who served Australia and their widow/widowers and families.

Income and means test ‒ Calculates how much you will need to pay your aged care provider, based on your current income and assets.

My Aged Care ‒ Australian Government aged care services portal and contactcentre.

NESB ‒ Non-English Speaking Background. Used to indicate services cater for people who speak other languages.

Placement consultant ‒ A professional who assists clients in finding an aged care home that fits their needs and wishes.

RAD/DAP Combination ‒ This includes both partial lump sum and daily payments for aged care accommodation.

Referral code ‒ If approved for government-funded aged care, you will receive a confirmation letter with your referral code, which needs to be provided to your chosen aged care facility.

Refundable Accommodation Deposit (RAD) ‒ This is paid as a lump sum when entering a government-funded aged care facility and refunded, minus agreed deductions, when leaving the facility.

Regional Assessment Service (RAS) ‒ In-home assessments of new and existing clients/ carers for CHSP services.

Respite care ‒ Services provided so a client or their carer can take a break from their daily routine.

Supported and assisted living (SL) ‒ Supported and assisted living communities offer accommodation and care to residents on a fee-for-service basis without government funding.

Supported Residential Services (SRS) ‒ Privately run aged care facility that provides similar accommodation and care to that of a government-funded facility, but without the funding support.

Council (LGA) reference index

These tables provide you with an alphabetical list of local government areas (LGAs) and the page reference where you can ﬁnd details about aged care homes and Home Care Packages (HCPs) in that local government area (commonly referred to as a ʻcouncil districtʼ).

Council district Page Reference Home CareResidential

Alpine 42-4674

Ararat 42-4674

Ballarat 42-4674-75

Banyule 35-4148

Bass Coast 42-4675

Baw Baw 42-4675-76

Bayside (VIC) 35-4149-50

Benalla 42-4676

Boroondara 35-4150-52

Brimbank 35-4152

Buloke 42-4676-77

Campaspe 42-4677

Cardinia 35-4153

Casey 35-4153-55

Central Goldfields 42-4677

Colac-Otway 42-4677

Corangamite 42-4678

Darebin 35-4156

East Gippsland 42-4678

Frankston 35-4157

Gannawarra 42-4678

Glen Eira 35-4157-58

Glenelg 42-4680

Golden Plains 42-4680

Greater Bendigo 42-46

Greater Dandenong 35-41

Greater Geelong 42-46

Greater Shepparton 42-46

Hepburn 42-4680

Hindmarsh 42-4680-81

Hobsons Bay 35-4158

Horsham 42-4681

Hume 35-4159

Council District

For Definition of terms, see page 24

Page Reference Home CareResidential

Indigo 42-4681

Kingston (VIC) 35-4159-61

Knox 35-4161-62

Latrobe (VIC) 42-4681

Loddon 42-4681-82

Macedon Ranges 42-4682

Manningham 35-4162-63

Mansfield 42-4682

Maribyrnong 35-4163

Maroondah 35-4163-64

Melbourne 35-4164

Melton 35-4164-65

Mildura 42-4682

Mitchell 42-4682

Moira 42-4683

Monash 35-4165-66

Moonee Valley 35-4166

Moorabool 42-4683

Moreland 35-4167

Mornington Peninsula 35-4168

Mount Alexander 42-4683

Moyne 42-4683

Murrindindi 42-4684

Nillumbik 35-4169

Northern Grampians 42-4684

Port Phillip 35-4169

Pyrenees 42-4684

Queenscliffe 42-4684

South Gippsland 42-4685

Southern Grampians 42-4685

Stonnington 35-4169-70

Strathbogie 42-4685

Surf Coast 42-4685-86

Council District

Swan Hill 42-4686

Towong 42-4686

Unincorporated 42-46

Wangaratta 42-4686

Warrnambool 42-4686

Wellington 42-4687

West Wimmera 42-4687

Whitehorse 35-4170-71

Whittlesea 35-4171

Wodonga 42-4687

Wyndham 35-4172

Yarra 35-4172

Yarra Ranges 35-4173

Yarriambiack 42-4687

Suburb and town reference index

A list of suburbs and the page references where all of the aged care homes in that suburb are listed. If a suburb/town is not listed, please refer to the next closest suburb.

Suburb/ town Page

Albert Park 69

Alexandra 84

Alphington 56

Altona Meadows 58

Altona North 58

Anglesea 85

Apollo Bay 77

Ararat 74

Ardeer 52

Armadale 69

Armstrong Creek 78

Ascot Vale 66

Ashburton 50

Ashwood 65

Aspendale 59

Avoca 84

Avondale Heights 66

Bacchus Marsh 83

Bairnsdale

Ballan 83

Ballarat 74

Ballarat East 74

Ballarat North 74

Balnarring 68

Balwyn 50

Balwyn North 50

Bannockburn 80

Baranduda 87

Bayswater 61

Bayswater North 63

Beaconsfield Upper 53

Beaufort 84

Beechworth

Bentleigh 57

Bentleigh East 57

Suburb/ town

Bonbeach

Boronia 61

Suburb/ town Page

Kilsyth 64

Kingsville 63

Knoxfield 61

Koo Wee Rup 53

Korumburra 85

Kyabram 77

Kyneton 82

Lake Wendouree 74

Lakes Entrance 78

Lalor 71

Langwarrin 57

Lara 79

Leongatha 85

Leopold 79

Lilydale 73

Lorne 85

Lower Plenty 48

Lynbrook 55

Lysterfield 61

Macleod 48

Maffra 87

Maidstone 63

Maldon 83

Malvern 69

Malvern East 70

Manangatang 86

Mansfield 82 Marshall 79

Maryborough 77

McKinnon 58

Mordialloc 61

In-home Care Services

See Deﬁnition of terms on page 24

In-home Care Services

Abbreviations

(HC)

ATSI Aboriginal, Torres Strait Islander

Home Care Packages directory ‒Approved Providers

Approved Home Care Package providers deliver home care and support services to members of the community who live at home.

If youʼve been approved for a government-funded Home Care Package of any type, you may approach any approved Home Care Package provider to provide the services you need.

Some providers may only provide services in one region while others can service multiple areas.

On the following pages, youʼll find alphabetical lists of approved providers in Greater Metropolitan Melbourne.

To help you know which approved providers offer services in a certain region, weʼve included coloured bars down the left-hand side of the directory pages.

The reference tables are organised in five regions: Melbourne city, Eastern metro, Northern metro, Southern metro and Western metro.

The list below is a quick reference guide to help you find in which group council districts are listed.

For example, Whitehorse LGA is grouped under Eastern metro.

Page 33 is a colour-coded map of Greater Metropolitan Melbourne to show you which council districts are grouped together.

Metropolitan Melbourne regions

Banyule Northern

Bayside Southern

Boroondara Eastern

Brimbank Western

Cardinia Southern

Casey Southern

Darebin Northern

Frankston Southern

Glen Eira Southern

Greater Dandenong Southern

Hobsons Bay Western

Hume Western

Kingston Southern

Knox Eastern

Manningham Eastern

Maribyrnong Western

Maroondah Eastern

Melbourne Melbourne

Melton Western

Monash Eastern

Moonee Valley Western

Moreland Western

Mornington Peninsula Southern

Nillumbik Northern

Port Phillip Southern

Stonnington Southern

Whitehorse Eastern

Whittlesea Northern

Wyndham Western

Yarra Northern

Yarra Ranges Eastern

H O M E C A R E P A C K A G E S

Home Care Packages directory ‒Approved Providers

Approved Home Care Package providers deliver home care and support services to members of the community who live at home.

If youʼve been approved for a government-funded Home Care Package of any type, you may approach any approved Home Care Package provider to provide the services you need.

Some providers may only provide services in one region while others can service multiple areas.

On the following pages, youʼll find alphabetical lists of approved providers delivering aged care services in rural and regional Victoria.

To help you know which approved providers offer services in a certain region, weʼve included coloured bars down the left-hand side of the directory pages.

The reference tables are organised in five regions: North East region, North West region, South East region, South West region and West region.

The list below is a quick reference guide to help you find in which group council districts are listed. For example, Latrobe is listed under South East region.

Page 34 is a colour-coded map of the Victorian rural and regional areas to show you which council districts are grouped together.

Regional Victoria Regions

Council District Region

Alpine North East

Ararat West

Ballarat West

Bass Coast South East

Baw Baw South East

Benalla North East

Buloke North West

Campaspe North West

Central Goldfields North West

Colac-Otway South West

Corangamite South West

East Gippsland South East

Gannawarra North West

Glenelg South West

Golden Plains West

Greater Bendigo North West

Greater Geelong South West

Greater Shepparton North East

Hepburn West

Hindmarsh West

Horsham West

Indigo North East

Latrobe South East

Loddon North West

Council District Region

Macedon Ranges

North West

Mansfield North East

Mildura North West

Mitchell North East

Moira North East

Moorabool West

Mount Alexander North West

Moyne

South West

Murrindindi North East

Northern Grampians West

Pyrenees West

Queenscliffe South West

South Gippsland

Southern Grampians

Strathbogie

Surf Coast

Swan Hill

Towong

Wangaratta

Warrnambool

Wellington

South East

South West

North East

South West

North West

North East

South West

South East

West Wimmera West

Wodonga

North East

Yarriambiack West

O M E C A R E P A C K A G E S

Metropolitan Melbourne map

This map provides you with a geographical reference to the LGA

North West

West

South West

North East

South East

How to read the HCP tables

The table on the next few pages lists approved HCP providers in alphabetical order, detailing the HCP levels they offer and if they offer any package supplements.

Ethnicity, country or cultural groups listed under ʻNotesʼ applies to all package levels in that row. If service providers have an advertisement in this guide, then the page number of the advert is listed in red under 'Advert Page.' The ʻDPS Web IDʼ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au

The same type of care and services are provided under each HCP level of care and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medicationassistance.

The hours of care are increased at each level of care, i.e.morehoursofcareandservicesareprovidedunderHCPLevel4andthe leastunderHCPLevel1.

Package supplements, like the Dementia Supplement Z and the Veteransʼ Supplement R , are offered to eligible personsonly. Some packages are specifically for people who are financially or socially disadvantaged e , people with housing needs or at risk of homelessness Y or for people who live in rural or remote areas t . The cultural environment g indicates providers offering services for people from culturally diverse backgrounds.

Based on your care needs, an ACAS assessment will determine what level of care you are eligible for and if any supplements apply toyou.

General packages suitable for all eligible clients

Z

Packages for people with dementia

These icons help you find the packages that are most suitable for you.

e

Packages for people who are ﬁnancially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

t

Packages for people who live in rural, remote or isolated areas

R

Packages for veterans

Arabic, Asian, CALD, German, Hindi

General packages suitable for all eligible clients

Packages for people with dementia

These

Packages for people who are ﬁnancially or socially disadvantaged Y

Packages for people with housing needs and at risk of homelessness

Packages for people who live in rural, remote or isolated areas

Packages for veterans

General

Packages

Packages for veterans

General packages suitable for all eligible clients

Packages for people with dementia

ePackages for people who are ﬁnancially or socially disadvantaged Y

Packages for people with housing needs and at risk of homelessness

Packages for people who live in rural, remote or isolated areas

Packages for veterans

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are ﬁnancially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne

Packages for people who live in rural, remote or isolated areas

Packages for veterans

Note:1. CALD;

How to read the HCP table

The table on the next few pages lists Home Care Packages approved providers in alphabetical order, detailing the Home Care Packages level they offer and if they offer any package supplements.

Ethnicity, country or cultural groups listed under ʻNotesʼ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under 'Advert Page.' The ʻDPS Web IDʼ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au

The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services, and medication assistance.

The hours of care are increased at each level of care i.e.morehoursofcareandservicesareprovidedunderHomeCare PackageLevel4andtheleastunderHomeCarePackageLevel1.

Package supplements, like the Dementia Supplement Z and the Veteransʼ Supplement R , are offered to eligible persons only.

Some packages are specifically for people who are financially or socially disadvantaged e , people with housing needs or at risk of homelessness Y , or for people who live in rural, remote or isolated areas t . The Cultural Environment indicates providers offering services for people from culturally diverse backgrounds.

Based on your care needs, an ACAS assessment will determine what level of care you are eligible for and if any supplements apply to you.

These icons help you find the packages that are most suitable for you.

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are ﬁnancially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

Packages for people who live in rural, remote or isolated areas

Packages for veterans

Cultural environment

General

Packages

nnnnn

Packages

General

suitable for all eligible clients

Packages for people with dementia

These icons help you find the packages that are most suitable for you.

Packages for people who are ﬁnancially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

Packages for people who live in rural, remote or isolated areas

Packages for veterans

How to read the residential tables

Residential icon definitions

Icons in the residential listings represent various types of services available in aged care facilities.

Transition Care Beds

Culturally Speciﬁc

Booked Respite Beds ̶ Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Service (ACAS) is required.

Extra Services ̶ A service offering a ʻhigherʼ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Pets on Premises ̶ The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Secure Dementia Unit ̶ Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia.

Secure Garden ̶ An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Retirement Living Onsite

Specialist Palliative Care ̶ Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Transition Care Beds ̶ A bed-based service allowing older people more time and support post-hospitalisation in a ʻnon-hospitalʼ environment to optimise their functional capacity.

Culturally Specific ̶ Care services catering to the needs of those from non-English speaking or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.

Retirement Living Onsite ̶ Retirement living services/village co-located on the same geographic site as the aged care facility.

Metropolitan Melbourne Residential aged care homes

BANYULE

Bundoora 3083

Ivanhoe 3079

Rosanna 3084

Aged Care Homes listed by Councils (LGAs) and then Suburbs

BAYSIDE continued to BOROONDARA

BAYSIDE Council continued

Cheltenham 3192

3190

Sandringham 3191

BOROONDARA Council

Ashburton 3147

Balwyn 3103

3124

Aged Care Homes listed by Councils (LGAs) and then Suburbs

BOROONDARA

BOROONDARA Council continued Camberwell 3124 continued

3126

Iris 3146

3122

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

BOROONDARA continued to BRIMBANK

BOROONDARA Council continued

Mont Albert 3127

Surrey Hills 3127

Ardeer 3022

Cairnlea 3023

3037

3038

Aged Care Homes listed by Councils (LGAs) and then Suburbs

CARDINIA to CASEY

CARDINIA Council

Beaconsﬁeld Upper 3808

Bunyip 3815

Bunyip

Emerald 3782

Koo Wee Rup 3981

3809

3978

3977

Cranbourne East 3977

Doveton 3177

Hills 3802

3803

We believe in life’s little luxuries and pursuing the things you love. Each of our residents is accepted as an individual, treated with warmth and respect, and encouraged to express culture and custom.

Expect exemplary care tailored to your needs and expectations.

Our care choices include:

•respite care

•permanent residential care

•couple’s accommodation

• individualised and group activities supporting mobility, reablement, health and wellbeing

• menu options catering for individual and cultural needs.

Aged Care Homes listed by Councils (LGAs) and then Suburbs

CASEY continued to DANDENONG (GREATER)

CASEY Council continued Junction Village 3977

Lynbrook 3975

Dandenong 3175

Welcome to a caring community

Keysborough 3173

3174

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

DANDENONG (GREATER) continued to DAREBIN

DANDENONG (Greater) Council continued Springvale 3171

Alphington 3078

3070

3072

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

FRANKSTON to GLEN EIRA

FRANKSTON Council

Carrum Downs 3201

Frankston 3199

Frankston South 3199

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

GLEN EIRA continued to HOBSONS BAY

GLEN EIRA Council continued Carnegie 3163 Arcare

Caulﬁeld 3162

North 3161

South 3162

Elsternwick 3185

3185

3204

Murrumbeena 3163

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

HUME to KINGSTON

HUME Council

Broadmeadows 3047

Coolaroo 3048

Craigieburn 3064

Fawkner 3060

Gladstone Park 3043

Greenvale 3059

Jacana 3047

3048

Park 3064

Sunbury 3429

Westmeadows 3049

Aspendale 3195

Bonbeach 3196

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

3169

South 3169

Dingley Village 3172

3196

Highett 3190

Mentone 3194

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

KINGSTON continued to KNOX

KINGSTON Council continued Mordialloc 3195

3167

3195

3153

3155

Gully 3156

3180

3156

3178

Ferntree Gully 3156

Note:1. CALD; dementia care available

2. Austrian, CALD, Croatian, Dutch, Eastern European, European, German, Hungarian, Latvian, Northern European, Polish, Russian, Scandinavian, Southern European, Swiss, Ukrainian, Western European

3. Italian, Maltese; allied & mental health available

6. Austrian, European, German, Swiss

Welcome to a caring community

Home Locations:

Hughesdale | Narre Warren | Narre Warren South | Carrum Downs

Coburg North | Parkdale | Traralgon | Boronia | Ashwood

Enquiries Welcome (03) 9428 2800 or visit www.maacg.com.au

4. CALD, European, Filipino, Italian, Polish 5. Arabic, Bengali, Fijian, Greek, Hindi, Italian, Muslim, Polish, Turkish

Aged Care Homes listed by Councils (LGAs) and then Suburbs

KNOX

continued to MANNINGHAM KNOX Council continued

Wantirna 3152

South 3152

3111

3109

3131

North 3134

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

MANNINGHAM continued to MAROONDAH

MANNINGHAM Council continued

Templestowe Lower 3107 continued

Bolton Clarke Templestowe Manor, Lower

MARIBYRNONG Council

Footscray 3011

Maidstone 3012

Aged Care Homes listed by Councils (LGAs) and then Suburbs

MAROONDAH continued to MELTON

Council continued Kilsyth 3137

3031

Melbourne 3004

Parkville 3052

Burnside 3023

Aged Care Homes listed by Councils (LGAs) and then Suburbs

MELTON continued

to MONASH

MELTON Council continued Melton South 3338

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

MONASH continued to MOONEE VALLEY

MONASH Council continued Oakleigh East 3166

Health Oakleigh East

Oakleigh South 3167 Oakleigh (BlueCross)

Wheelers Hill 3150

VALLEY Council

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

MORELAND

MORELAND Council

Brunswick 3056

Brunswick East 3057

Brunswick West 3055

Coburg 3058

Coburg

3058

3046

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

MORNINGTON PENINSULA

MORNINGTON PENINSULA Council

Balnarring 3926

Capel Sound 3940

3915

3931

3930

Rosebud 3939

Rye 3941

Safety Beach 3936

3916

Somerville 3912

Tyabb 3913

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

NILLUMBIK to STONNINGTON

NILLUMBIK Council

Diamond Creek 3089

Eltham 3095

Plenty 3090

3096

PORT PHILLIP Council

Albert Park 3206

3004

3207

3205

3181

STONNINGTON Council

Armadale 3143

Note:1.

3146

3144

Aged Care Homes listed by Councils (LGAs) and then Suburbs

STONNINGTON continued to WHITEHORSE

Council continued

Malvern East 3145

Box Hill 3128

3125

3151

Forest Hill 3131

Mont Albert 3127

Mont Albert North 3129

Nunawading 3131

WHITEHORSE continued to WHITTLESEA

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

WHITTLESEA continued to YARRA

WHITTLESEA Council continued

South Morang 3752

Hoppers Crossing 3029

Cook 3030

3029

3030

Williams Landing 3027

Wyndham Vale 3024

Alphington 3078

Clifton Hill 3068

Collingwood 3066

Fitzroy North 3068

Richmond 3121

Aged Care Homes listed by Councils (LGAs) and then Suburbs

YARRA RANGES

YARRA RANGES Council

Chirnside Park 3116

Emerald 3782

Healesville 3777

Kilsyth 3137

Lilydale 3140

3156

3765

3138

Ferntree Gully 3156

3799

3797

ALPINE to BALLARAT

ALPINE Council

Bright 3741

3699

3737

3377

3379

3350

Ballarat East 3350

Ballarat North 3350

Canadian 3350

Delacombe 3356

Lake Wendouree 3350

Mount Clear 3350 Estia Health Mount Clear

Sebastopol 3356

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

BALLARAT continued to BAW BAW

BALLARAT Council continued Wendouree 3355

BASS COAST Council Cowes 3922

3996

3925

3995

BAW BAW Council Drouin 3818

South 3831

3824

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

BAW BAW

continued

to BULOKE

BAW BAW Council continued Warragul 3820

BENALLA Council

Benalla 3672

Bendigo 3550

California Gully 3556

3555

Heathcote 3523

Ironbark 3550

Kangaroo Flat 3555

North Bendigo 3550

Council

Birchip 3483

Charlton 3525

Aged Care Homes listed by Councils (LGAs) and then Suburbs

BULOKE continued to COLAC-OTWAY

BULOKE Council continued

Donald 3480

3533

Wycheproof 3527

3564

3620

3561

3612

3621

3472

Maryborough 3465

Bay 3233

Colac 3250

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

CORANGAMITE to GEELONG (GREATER)

CORANGAMITE Council

Camperdown 3260

Cobden 3266

Skipton 3361

3264

3268

Bairnsdale 3875

3875

Lakes Entrance 3909

Omeo 3898 Omeo

3888

3880

Council

Cohuna 3568

3579

(GREATER) Council

Armstrong Creek 3217

Bell Park 3215

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

GEELONG (GREATER) continued

GEELONG (GREATER) Council continued Belmont 3216 Bupa

Charlemont 3217

Drysdale 3222

Drysdale Grove Aged

Geelong 3220

Grovedale 3216

Hamlyn Heights 3215

3216

3212

Leopold 3224

Marshall 3216

Moolap 3224

Newcomb 3219

Norlane 3214

North Geelong 3215

Lodge/Blakiston Lodge

Ocean Grove 3226

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

GEELONG (GREATER) continued to HINDMARSH

GEELONG (GREATER) Council continued Point Lonsdale 3225

3223

St Albans Park 3219

3222

3219

3311

3304

3305

Creswick 3363

3331

3460

Trentham 3458

Council

Dimboola 3414

Wimmera

Jeparit 3423

Nhill 3418

Iona Digby

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

HINDMARSH continued to LODDON

Council continued

3424

Council

Horsham 3400

Council

Beechworth 3747

3685

3749

LATROBE Council

Moe 3825

3840

3844

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

LODDON continued to MITCHELL

LODDON Council continued Dunolly 3472

Inglewood 3517 Inglewood & Districts

Gisborne 3437 Benetas

Kyneton 3444

New Gisborne 3438

3442

3722

Irymple 3498

3505

Mildura 3500

Ouyen 3490

Red Cliﬀs 3496

3764

Seymour 3660

Aged Care Homes listed by Councils (LGAs) and then Suburbs

MOIRA to MOYNE

Council

Cobram 3644

3636

3730

Marsh 3340

3342

Darley 3340

Castlemaine 3450

Maldon 3463

McKenzie Hill 3451

Mortlake 3272

3289

Port Fairy 3284

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

MURRINDINDI to SHEPPARTON (GREATER)

MURRINDINDI Council

Alexandra 3714

Eildon 3713

Yea 3717

St Arnaud 3478

Stawell 3380

3467

Beaufort 3373

3361

3631

3620

3629

3630

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

SHEPPARTON (GREATER) cont'd to SURF COAST

SHEPPARTON (GREATER) Council continued

Tatura 3616

SOUTH GIPPSLAND Council

Foster 3960

Korumburra 3950

Leongatha 3953

3315

Euroa 3666

3289

Council

3608

Violet Town 3669

SURF COAST Council

Anglesea 3230

Lorne 3232

Torquay 3228

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

SURF COAST continued to WARRNAMBOOL

SURF COAST Council continued

Winchelsea 3241

HILL Council

Manangatang 3546

Nyah West 3595

3549

3585

3707

Wangaratta 3677

Council

Warrnambool 3280

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

WELLINGTON to YARRIAMBIACK

WELLINGTON Council

Heyﬁeld 3858

Maﬀra 3860

3971

3318

Kaniva 3419

Baranduda 3691

3690

Wodonga 3690

Council

Hopetoun 3396

Minyip 3392

3424

3388

3393

Aged care homes with extra services

All extra service providers are also listed in the directory on pages 48–87

Abbreviations

Culturally appropriate aged care homes

Table of aged care homes/residential care facilities offering culturally appropriate services

The following table is only a guide: the information should not be interpreted to mean that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. Everyone should feel respected in aged care homes regardless of sexuality, race, or religious characteristics. The homes listed below have directly indicated to DPS that they have specific training, expertise, funding or a heightened understanding of the special needs of the cultural group.

Cultural Group Aged Care Home Name PHONE (03) DPS Web ID

African Serenity Individualised Support Services

Pakenham 0439 582 656 69096

Arabic Coptic Village Hostel Hallam 9796 3018 16395

Arabic Hope Aged Care Brunswick Brunswick 9380 8028 16485

Arabic Isomer Aged Care Lysterﬁeld 9752 9455 15561

Arabic St Basil's Homes for the Aged Fawkner 9358 4444 16491

Armenian Acacia Gardens

Asian Acacia Gardens

Asian Allbright Manor

Ringwood East 9870 0982 15707

Croydon North 9726 0588 18279

Asian On Luck Chinese Nursing Home Donvale 9844 6000 15967

Asian Serenity Individualised Support Services Pakenham 0439 582 656 69096

Asian Sunnyhurst Gardens Brighton East 9596 4040 16129

Asian The Alexander Aged Care Centre Clayton 9548 7366 16582

ATSI Aboriginal Community Elders Services Brunswick East 9383 4244 16498

ATSI Heywood Rural Health RAC Heywood 5527 0555 17962

ATSI Holmwood Aged Care Healesville 5962 4321 16588

ATSI Lyndoch Living Warrnambool 5561 9300 15834

ATSI Rumbalara Elders Facility Shepparton North 5820 6200 20416

Auslan Serenity Individualised Support Services Pakenham 0439 582 656 69096

Australian Sunnyhurst Gardens Brighton East 9596 4040 16129

Austrian Martin Luther Homes Care Apartments© The Basin 9760 2100 21894

Austrian Tabulam & Templer Homes for the Aged Bayswater 8720 1333 16361

Bengali Isomer Aged Care

Lysterﬁeld 9752 9455 15561

CALD AdventCare Whitehorse Nunawading 9259 2000 15555

CALD AdventCare Yarra Ranges Warburton 5966 4400 16574

CALD Aurrum Aged Care Brunswick Brunswick West 8378 5400 16476

CALD Aurrum Aged Care Healesville Healesville 5962 6628 19899

CALD Avondrust Lodge Carrum Downs 9788 9020 16399

CALD Bethel Aged Care Mill Park 8467 2222 18829

CALD Bethel Aged Care - Anzac Lodge Coburg North 9353 5000 16484

CALD Boronia Residential Aged Care Boronia 9428 2800 16601

CALD Box Hill (BlueCross) Box Hill 1300 964 392 22295

CALD Calvary Bayview Carrum Downs 1800 527 272 16468

CALD Calvary Bonbeach Bonbeach 1800 527 272 16465

CALD Calvary Capel Sands Capel Sound 1800 527 272 16613

CALD Calvary George Vowell Mount Eliza 1800 527 272 16415

CALD Calvary Hallam Hallam 1800 527 272 16414

CALD Calvary Kingston Gardens Springvale South 1800 527 272 15525

Cultural Group Aged Care Home Name

CALD Calvary Sandhurst Carrum Downs 1800 527 272 15679

CALD Calvary Scottvale Dandenong 1800 527 272 15979

CALD Calvary Springvale Springvale 1800 527 272 16404

CALD Calvary St Jude’s Narre Warren North 1800 527 272 17965

CALD Calvary Viewhills Manor Endeavour Hills 1800 527 272 16208

CALD Casey Aged Care Narre Warren 9705 4200 18610

CALD Casey Manor Narre Warren South 9428 2800 15946

CALD Cobden

CALD Doutta Galla Footscray Footscray 9687 6744 18702

CALD Doutta Galla Grantham Green St Albans 9364 5235 16494 CALD Doutta Galla Lynch's Bridge Kensington 9376 2111 16512

CALD Doutta

CALD Harmony Village Shepparton Shepparton 5831 7921 15917

CALD Iris Grange SRS Heidelberg 9458 1311 18960

CALD Iris Manor Ashburton 9813 8566 16185

CALD Margriet Manor Kilsyth 9728 7400 16255

CALD Martin Luther Homes AC Facility The Basin 9760 2100 16619

CALD Mayﬂower Reservoir Aged Care Reservoir 9460 2480 16449

CALD Mercy Place Dandenong Dandenong 1300 096 428 16466

CALD Mercy Place Templestowe Templestowe Lower 1300 096 428 16583

CALD Monda Lodge Hostel Healesville 5969 9968 16621

CALD Mooroolbark RAC Facility Mooroolbark 9723 9650 18654

CALD Northern Gardens Coburg North 9428 2800 17966

CALD Northside RAC Facility Forest Hill 8804 2732 18653

CALD Oaklea Hall Hughesdale 9428 2800 16628

CALD Overbeek Lodge Kilsyth 9728 7450 19013

CALD Parkdale Aged Care Parkdale 9428 2800 16460

CALD Rosewood Gardens Aged & Dis Care Ashburton 9886 0005 16125

CALD Royal Freemasons Footscray Aged Care Footscray 1300 176 925 16561

CALD Royal Freemasons Monash Gardens Mulgrave 1300 176 925 16618

Culturally appropriate aged care homes continued

Cultural

Group Aged Care Home

Name PHONE (03) DPS Web ID

CALD Royal Freemasons Springtime Sydenham Sydenham 1300 176 925 16566

CALD Serenity Individualised Support Services Pakenham 0439 582 656 69096

CALD Tabulam & Templer Homes for the Aged Bayswater 8720 1333 16361

CALD Twin Parks Aged Care Centre Reservoir 8470 9888 16301

CALD Waverley Hill SRS Wheelers Hill 9590 0510 19009

Cambodian Calvary Springvale Springvale 1800 527 272 16404

Chinese Adare Care Wantirna South 9801 7110 20581

Chinese Allbright Manor Croydon North 9726 0588 18279

Chinese Baptcare The Orchards Community Doncaster East 13 22 78 21820

Chinese Baptcare Westhaven Community Footscray 13 22 78 16529

Chinese Bethel Aged Care Mill Park 8467 2222 18829

Chinese Bethel Aged Care - Anzac Lodge Coburg North 9353 5000 16484

Chinese Bupa Templestowe Templestowe 1800 718 348 20561

Chinese Burwood Lodge SRS Burwood East 9886 8777 18979

Chinese Calvary Springvale Springvale 1800 527 272 16404

Chinese Elderly Chinese Home Parkville 9328 4558 16507

Chinese Estia Health Kangaroo Flat Kangaroo Flat 1300 682 833 21124

Chinese Hope Aged Care Brunswick Brunswick 9380 8028 16485

Chinese Lifeview The Willows Wheelers Hill 1800 543 384 16024

Chinese mecwacare Gregory Lodge Flemington 9371 3700 16497

Chinese Menarock LIFE Camberwell Camberwell 1300 096 971 18304

Chinese On Luck Chinese Nursing Home Donvale 9844 6000 15967

Chinese Regis Alawarra Lodge Blackburn South 1300 998 100 19113

Chinese Regis Inala Lodge

Blackburn South 1300 998 100 16599

Chinese Royal Freemasons Footscray AC Footscray 1300 176 925 16561

Chinese The Alexander Aged Care Centre Clayton 9548 7366 16582

Chinese Victorian Elderly Chinese Hostel Ascot Vale 9370 8288 16519

Croatian Arcare Burnside

Burnside 1300 272 273 16094

Croatian Arcare Civic Manor Epping 1300 272 273 18282

Croatian Arcare Maidstone Maidstone 1300 272 273 18636

Croatian Arcare Reservoir Reservoir 1300 272 273 16358

Croatian Arcare Sydenham Sydenham 1300 272 273 16168

Croatian Calvary Vonlea Manor

Norlane 1800 527 272 16409

Croatian Cumberland Manor RAC Sunshine North 9311 7079 16560

Croatian Estia Health Ardeer Ardeer 1300 682 833 16557

Croatian St Basil's Homes for the Aged Fawkner 9358 4444 16491

Croatian Tabulam & Templer Homes for the Aged Bayswater 8720 1333 16361

Dutch Acacia Gardens

Ringwood East 9870 0982 15707

Dutch Arcare Hillside Sydenham 1300 272 273 15682

Dutch Arcare Knox

Wantirna South 1300 272 273 16593

Dutch Drysdale Grove Aged Care Facility Drysdale 5251 1230 18621

Dutch Lifeview Argyle Court Chelsea 1800 543 384 16431

Cultural Group Aged Care Home Name PHONE (03) DPS Web ID

Dutch Lifeview Emerald Glades Emerald 1800 543 384 16428

Dutch Tabulam & Templer Homes for the Aged Bayswater 8720 1333 16361

Egyptian Arcare Civic Manor Epping 1300 272 273 18282

Egyptian Arcare Sydenham Sydenham 1300 272 273 16168

Egyptian Arcare Waterview Craigieburn 1300 272 273 20251

Egyptian Bethel Aged Care - Anzac Lodge Coburg North 9353 5000 16484

Estn European Martin Luther Homes AC Facility The Basin 9760 2100 16619

Estn European Martin Luther Homes Care Apartments© The Basin 9760 2100 21894

Estn European Mayﬂower Reservoir Aged Care Reservoir 9460 2480 16449

Estn European Tabulam & Templer Homes for the Aged Bayswater 8720 1333 16361

Estn European The Alexander Aged Care Centre Clayton 9548 7366 16582

European Acacia Gardens Ringwood East 9870 0982 15707

European Arcare Parkview Malvern East Malvern East 1300 272 273 21325

European Bethel Aged Care - Anzac Lodge Coburg North 9353 5000 16484

European Caulﬁeld Manor SRS Caulﬁeld 9569 2600 16034

European Embracia Moonee Valley Avondale Heights 8579 4800 20253

European Embracia Reservoir Reservoir 9469 5555 16200

European Estia Health Knoxﬁeld Knoxﬁeld 1300 682 833 15564

European Grace of Mary Aged Care Epping 9408 8169 16304

European Heywood Rural Health RAC Heywood 5527 0555 17962

European Latvian Aged Care Facility Wantirna South 9800 2977 15565

European Lifeview Argyle Court Chelsea 1800 543 384 16431

European Lifeview Willow Wood Cranbourne 1800 543 384 18513

European Martin Luther

European

European mecwacare Wahroonga

European Menarock LIFE Camberwell Camberwell 1300 096 971 18304

European St Andrew's Aged Care Ardeer 9311 9143 63291

European Tabulam & Templer Homes for the Aged Bayswater 8720 1333 16361

European The Alexander Aged Care Centre Clayton 9548 7366 16582

Fijian Isomer Aged Care Lysterﬁeld 9752 9455 15561

Filipino Bethel Aged Care Mill Park 8467 2222 18829

Filipino Cumberland Manor RAC Sunshine North 9311 7079 16560

Filipino Estia Health Ardeer Ardeer 1300 682 833 16557

Filipino Estia Health Knoxﬁeld

15564

French Acacia Gardens Ringwood East 9870 0982 15707

German Acacia Gardens Ringwood East 9870 0982 15707

German Arcare Brighton Brighton 1300 272 273 16469

German Arcare Caulﬁeld Caulﬁeld North 1300 272 273 20293

German Arcare Cheltenham Cheltenham 1300 272 273 16430

German Arcare Hillside Sydenham 1300 272 273 15682

German Arcare Knox Wantirna South 1300 272 273 16593

Cultural Group Aged Care Home Name

German Arcare Maidstone Maidstone 1300 272 273 18636

German Arcare Sydenham Sydenham 1300 272 273 16168

German Estia Health Ardeer Ardeer 1300 682 833 16557

German Martin Luther Homes AC Facility The Basin 9760 2100 16619

German Tabulam & Templer Homes for the Aged Bayswater 8720 1333 16361

Greek Acacia Gardens Ringwood East 9870 0982 15707

Greek Arcare Carnegie Carnegie 1300 272 273 18635

Greek Arcare Cheltenham Cheltenham 1300 272 273 16430

Greek Arcare Civic Manor Epping 1300 272 273 18282

Greek Arcare Keysborough Keysborough 1300 272 273 19895

Greek Arcare Maidstone Maidstone 1300 272 273 18636

Greek Arcare Malvern East Malvern East 1300 272 273 20296

Greek Arcare Waterview Craigieburn 1300 272 273 20251

Greek Aurrum Aged Care Reservoir Reservoir 9469 7555 15972

Greek Baptcare The Orchards Community Doncaster East 13 22 78 21820

Greek Bethel Aged Care Mill Park 8467 2222 18829

Greek Bethel Aged Care - Anzac Lodge Coburg North 9353 5000 16484

Greek Bupa Caulﬁeld Caulﬁeld South 1800 718 348 16246

Greek Bupa Templestowe Templestowe 1800 718 348 20561

Greek Calvary Vonlea Manor Norlane 1800 527 272 16409

Greek CraigCare Plumpton Villa Glenroy Glenroy 0416 304 711 16137

Greek Drysdale Grove Aged Care Facility Drysdale 5251 1230 18621

Greek Estia Health Ardeer Ardeer 1300 682 833 16557

Greek Estia Health Epping Vic Epping 1300 682 833 16306

Greek Estia Health Oakleigh East Oakleigh East 1300 682 833 16571

Greek Fronditha Care Clayton RAC Clayton South 9239 2100 15524

Greek Fronditha Care Lower Templestowe RAC Templestowe Lower 8850 5111 17964

Greek Fronditha Care St Albans RAC St Albans 9365 4300 16556

Greek Fronditha Care Thornbury RAC Thornbury 9495 2300 16300

Greek Grace of Mary Aged Care Epping 9408 8169 16304

Greek Hope Aged Care Brunswick Brunswick 9380 8028 16485

Greek Hope Aged Care Sunshine Sunshine West 9312 3111 16559

Greek Isomer Aged Care

Lysterﬁeld 9752 9455 15561

Greek Lifeview Argyle Court Chelsea 1800 543 384 16431

Greek Lifeview The Willows Wheelers Hill 1800 543 384 16024

Greek Lifeview Willow Wood Cranbourne 1800 543 384 18513

Greek Mayﬂower Reservoir Aged Care Reservoir 9460 2480 16449

Greek mecwacare Gregory Lodge Flemington 9371 3700 16497

Greek mecwacare Squires Place Altona North 8573 4812 20889

Greek Ocean Mist Aged Care Facility

Cultural Group Aged Care Home Name

Greek St Basil's Homes for the Aged Fawkner 9358 4444 16491

Greek The Alexander Aged Care Centre Clayton 9548 7366 16582

Hindi Bethel Aged Care Mill Park 8467 2222 18829

Hindi Isomer Aged Care Lysterﬁeld 9752 9455 15561

Hindi The Alexander Aged Care Centre Clayton 9548 7366 16582

Hungarian Arpad Aged Care Wantirna 9801 0855 15552

Hungarian Tabulam & Templer Homes for the Aged Bayswater 8720 1333 16361

Indian Arcare Keysborough Keysborough 1300 272 273 19895

Indian Bethel Aged Care Mill Park 8467 2222 18829

Indian Lifeview The Willows Wheelers Hill 1800 543 384 16024

Indian Serenity Individualised Support Services Pakenham 0439 582 656 69096

Indian Sunnyhurst Gardens Brighton East 9596 4040 16129

Indian The Alexander Aged Care Centre Clayton 9548 7366 16582

Indo-Chinese On Luck Chinese Nursing Home Donvale 9844 6000 15967

Indo-Chinese

Indonesian

Irish

Italian

Torquay 5261 6709 20257

Greek Rosewood Gardens Aged & Dis Care Ashburton 9886 0005 16125

Greek South Port Residential Home Albert Park 9690 3166 15589

Greek St Andrew's Aged Care

Italian

Ardeer 9311 9143 63291

Culturally appropriate aged care homes continued

Cultural

Group Aged Care Home

Name PHONE (03) DPS Web ID

Italian Estia Health Epping Vic Epping 1300 682 833 16306

Italian Estia Health Knoxﬁeld Knoxﬁeld 1300 682 833 15564

Italian Estia Health Oakleigh East

Oakleigh East 1300 682 833 16571

Italian Ferntree Gardens SRS Ferntree Gully 9752 2170 15714

Italian Glengollan Village Ferntree Gully 9758 1093 16229

Italian Hope Aged Care Brunswick

Italian Isomer Aged Care

Brunswick 9380 8028 16485

Lysterﬁeld 9752 9455 15561

Italian Lifeview Emerald Glades Emerald 1800 543 384 16428

Italian Mayﬂower Reservoir Aged Care Reservoir 9460 2480 16449

Italian mecwacare Gregory Lodge Flemington 9371 3700 16497

Italian mecwacare Squires Place Altona North 8573 4812 20889

Italian Myrtleford Lodge Aged Care

Myrtleford 5752 2222 15989

Italian Northern Gardens Coburg North 9428 2800 17966

Italian Ocean Mist Aged Care Facility Torquay 5261 6709 20257

Italian Regis Dandenong North Dandenong North 1300 998 100 15949

Italian Regis Fawkner

Italian Rosewood Gardens Aged & Dis Care

Fawkner 1300 998 100 16474

Ashburton 9886 0005 16125

Italian San Carlo Homes for the Aged South Morang 9404 1490 16319

Italian St Basil's Homes for the Aged Fawkner 9358 4444 16491

Italian Sunnyhurst Gardens Brighton East 9596 4040 16129

Italian The Alexander Aged Care Centre Clayton 9548 7366 16582

Italian Villa Del Sole Aged Care Residence Glenroy 9953 6666 16524

Jewish Acacia Gardens

Jewish Bupa Caulﬁeld

Jewish Caulﬁeld Manor SRS

Jewish Emmy Monash Aged Care

Jewish Gary Smorgon House

Ringwood East 9870 0982 15707

Caulﬁeld South 1800 718 348 16246

Caulﬁeld 9569 2600 16034

Caulﬁeld North 8508 9300 16450

Caulﬁeld 8517 5999 19343

Jewish Residential Home Carnegie Carnegie 8517 5999 63297

Jewish Residential Home Windsor Windsor 8517 5999 15726

Jewish Sunnyhurst Gardens

Brighton East 9596 4040 16129

Latvian Arcare Brighton Brighton 1300 272 273 16469

Latvian Latvian Aged Care Facility

Wantirna South 9800 2977 15565

Latvian Tabulam & Templer Homes for the Aged Bayswater 8720 1333 16361

LGBTIQ Archie Gray Nursing Home

Kaniva 5391 4222 15901

LGBTIQ Arthur Vivian Close Hostel Kaniva 5392 4222 15780

LGBTIQ Creswick Aged Care Facility

Creswick 5345 9175 15931

LGBTIQ Daylesford Aged Care Facility Daylesford 5321 6517 15930

LGBTIQ Hepburn House

LGBTIQ Lifeview Argyle Court

LGBTIQ Lifeview Emerald Glades

Daylesford 5348 8100 20252

Chelsea 1800 543 384 16431

Emerald 1800 543 384 16428

Cultural Group Aged Care Home Name

LGBTIQ Lifeview The Willows Wheelers Hill 1800 543 384 16024

LGBTIQ Lifeview Willow Wood Cranbourne 1800 543 384 18513

LGBTIQ The Alexander Aged Care Centre Clayton 9548 7366 16582

LGBTIQ Trentham Aged Care Facility Trentham 5421 7275 15922

Macedonian Arcare Civic Manor Epping 1300 272 273 18282

Macedonian Arcare Sydenham Sydenham 1300 272 273 16168

Macedonian Aurrum Aged Care Reservoir Reservoir 9469 7555 15972

Macedonian Bethel Aged Care Mill Park 8467 2222 18829

Macedonian Bethel Aged Care - Anzac Lodge Coburg North 9353 5000 16484

Macedonian Cumberland Manor RAC Sunshine North 9311 7079 16560

Macedonian Epping Meadows Care Community Epping 1300 842 924 16334

Macedonian Estia Health Epping Vic Epping

Macedonian

Macedonian St Basil's Homes for the Aged Fawkner 9358 4444 16491

Malaysian Bethel Aged Care Mill Park 8467 2222 18829

Malaysian On Luck Chinese Nursing Home Donvale 9844 6000 15967 Malaysian Regis Alawarra Lodge

Maltese Arcare

Maltese Arcare Civic Manor Epping

Maltese

Maltese Arcare Sydenham

Maltese Arcare Waterview Craigieburn

Maltese

Maltese Ferntree Gardens SRS

Maltese

Muslim

NESB

NESB Doutta Galla Grantham Green

NESB Doutta Galla Lynch's Bridge Kensington 9376 2111 16512

NESB Doutta Galla Queens Park Moonee Ponds 9372 8888 15595

NESB Doutta Galla Woornack

9312 0111 15606

Cultural

NESB Doutta Galla Yarraville Village Yarraville 9687 8233 15608

NESB Grace Villa, Greensborough Greensborough 9432 2855 16212

NESB Harmony Village Shepparton Shepparton 5831 7921 15917

NESB Iris Manor Ashburton 9813 8566 16185

Nthn European Acacia Gardens

Ringwood East 9870 0982 15707

Nthn European Tabulam & Templer Homes for the Aged Bayswater 8720 1333 16361

Nthn European The Alexander Aged Care Centre Clayton 9548 7366 16582

Polish Arcare Burnside Burnside 1300 272 273 16094

Polish Arcare Caulﬁeld Caulﬁeld North 1300 272 273 20293

Polish Arcare Malvern East Malvern East 1300 272 273 20296

Polish CraigCare Plumpton Villa Glenroy Glenroy 0416 304 711 16137

Polish Cumberland Manor RAC Sunshine North 9311 7079 16560

Polish Estia Health Ardeer Ardeer 1300 682 833 16557

Polish Estia Health Knoxﬁeld Knoxﬁeld 1300 682 833 15564

Polish Isomer Aged Care

Lysterﬁeld 9752 9455 15561

Polish Polish Retirement Home Bayswater 9720 3575 16577

Polish Tabulam & Templer Homes for the Aged Bayswater 8720 1333 16361

Russian Lifeview Emerald Glades Emerald 1800 543 384 16428

Russian Polish Retirement Home

Bayswater 9720 3575 16577

Russian Tabulam & Templer Homes for the Aged Bayswater 8720 1333 16361

Scandinavian Tabulam & Templer Homes for the Aged Bayswater 8720 1333 16361

Serbian Aurrum Aged Care Reservoir Reservoir 9469 7555 15972

Serbian Calvary Vonlea Manor

Norlane 1800 527 272 16409

Serbian Cumberland Manor RAC Sunshine North 9311 7079 16560

Serbian St Basil's Homes for the Aged Fawkner 9358 4444 16491

Singaporean Acacia Gardens

Ringwood East 9870 0982 15707

Singaporean Bethel Aged Care Mill Park 8467 2222 18829

Singaporean On Luck Chinese Nursing Home Donvale 9844 6000 15967

Slavic Kalyna Care

Delahey 9116 4100 16552

Slavic Mayﬂower Reservoir Aged Care Reservoir 9460 2480 16449

South African Arcare Carnegie Carnegie 1300 272 273 18635

South African Arcare Caulﬁeld Caulﬁeld North 1300 272 273 20293

South African Arcare Malvern East Malvern East 1300 272 273 20296

Cultural Group Aged Care Home Name

South African Arcare Nirvana Avenue Malvern East 1300 272 273 15587

South African Bupa Templestowe Templestowe 1800 718 348 20561

Spanish Arcare Maidstone Maidstone 1300 272 273 18636

Spanish Calvary Vonlea Manor Norlane 1800 527 272 16409

Sri Lankan Arcare Keysborough Keysborough 1300 272 273 19895

Sri Lankan Lifeview The Willows Wheelers Hill 1800 543 384 16024

Sri Lankan Serenity Individualised Support Services Pakenham 0439 582 656 69096

Sri Lankan St Basil's Homes for the Aged Fawkner 9358 4444 16491

Sri Lankan Sunnyhurst Gardens Brighton East 9596 4040 16129

Sthn European Tabulam & Templer Homes for the Aged Bayswater 8720 1333 16361

Swiss Tabulam & Templer Homes for the Aged Bayswater 8720 1333 16361

Tamil Bethel Aged Care Mill Park 8467 2222 18829

Turkish Isomer Aged Care Lysterﬁeld

Turkish Ottoman Village Aged Care

Wstn European Tabulam & Templer Homes for the Aged Bayswater 8720 1333 16361

Wstn European The Alexander Aged Care Centre

Culturally appropriate Home Care Packages

Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is only a guide; the information should not be interpreted that these Home Care Packages are exclusive to the noted cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have directly indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural

African Abigail Mamas Healthcare Services Pty Ltd 0401 093 396 65824

African Auspire Care VIC

1300 433 983 38603

African Morcare Services 9800 4433 38425

African Pearl Home Care - Ballarat 8731 1696 63826

African People First Healthcare 9402 9533 38676

Arabic Abigail Mamas Healthcare Services Pty Ltd 0401 093 396 65824

Arabic Accent Home Care 8824 1000 21355

Arabic Active Community Group 8820 0000 61989

Arabic Home Caring

1300 875 377 39049

Arabic IWAA Home Care Services (VIC) 0435 878 173 38679

Arabic Just Better Care Melbourne Bayside & South East Melbourne 9596 2444 38512

Arabic MannaCare Community Care

1300 902 023 18319

Arabic MiCare Home Care Packages -Victoria 1300 064 064 18308

Arabic MiCare Home Care Packages Southern 1300 064 064 17573

Arabic Pearl Home Care - Ballarat

Arabic People First Healthcare

8731 1696 63826

9402 9533 38676

Arabic RusCare Community Care 9793 0028 21812

Arabic VASS Aged Care & Disability Support Services 9359 2861 21460

Armenian Pearl Home Care - Ballarat 8731 1696 63826

Asian Abigail Mamas Healthcare Services Pty Ltd 0401 093 396 65824

Asian Access Health & Community Richmond 9810 3000 18187

Asian Active Community Group 8820 0000 61989

Asian Comm Care 9803 3504 38435

Asian FCCVI Home & Community Care 9687 9011 18997

Asian Home Caring

1300 875 377 39049

Asian Kal'ang Respite Care Centre Aboriginal Corporation 07 4124 7780 17392

Asian MannaCare Community Care

1300 902 023 18319

Asian MiCare Home Care Packages -Victoria 1300 064 064 18308

Asian MiCare Home Care Packages Southern 1300 064 064 17573

Asian Morcare Services

9800 4433 38425

Asian Pearl Home Care - Ballarat 8731 1696 63826

Asian TSC Home & Community Care

9898 5566 38303

Assyrian Pearl Home Care - Ballarat 8731 1696 63826

Assyrian People First Healthcare

9402 9533 38676

Assyrian VASS Aged Care & Disability Support Services 9359 2861 21460

ATSI Aboriginal Community Elders Services

ATSI AccessCare

9383 4244 16498

1300 819 200 17601

ATSI Alfred Health Home Care Packages 9076 6864 17599

ATSI WDHS Home Care Packages

5551 8306 17621

Auslan Pearl Home Care - Ballarat 8731 1696 63826

Austrian Abigail Mamas Healthcare Services Pty Ltd 0401 093 396 65824

Austrian Accent Home Care

Austrian Pearl Home Care - Ballarat

8824 1000 21355

8731 1696 63826

Bengali Pearl Home Care - Ballarat 8731 1696 63826

Bengali People First Healthcare 9402 9533 38676

Bhutanese Pearl Home Care - Ballarat 8731 1696 63826

Bosnian Accent Home Care

8824 1000 21355

Bosnian ACCS Barwon 1800 953 963 22244

Bosnian ACCS North & West 1800 953 963 17683

Bosnian ACCS South & East

1800 953 963 18170

Bosnian IWAA Home Care Services (VIC) 0435 878 173 38679

Bosnian MCWA - Aged Care With A Diﬀerence 9318 1111 22041

Bosnian Pearl Home Care - Ballarat 8731 1696 63826

Bosnian People First Healthcare 9402 9533 38676

Bosnian Village Baxter Community Care 5971 6380 21734

Burmese MiCare Home Care Packages -Victoria

1300 064 064 18308

Burmese Pearl Home Care - Ballarat 8731 1696 63826

CALD Accent Home Care

8824 1000 21355

CALD Access Health & Community Richmond 9810 3000 18187

CALD AccessCare

1300 819 200 17601

CALD Active Community Group 8820 0000 61989

CALD Alfred Health Home Care Packages

9076 6864 17599

CALD alpine@home Community Care Services 5755 0142 17634

CALD annecto at Home Support Grampians Region

CALD annecto at Home Support Loddon Mallee Region

CALD annecto at Home Support Northern Region (VIC)

1800 266 328 20879

1800 266 328 17684

1800 266 328 17652

CALD annecto at Home Support South Eastern Region (VIC) 1800 266 328 17660

CALD annecto at Home Support Western Region (VIC)

CALD Auspire Care VIC

1800 266 328 19909

1300 433 983 38603

CALD Australian Multicultural Community Services (AMCS) 9689 9170 20697

CALD Baptcare Home Help Barwon South West 13 22 78 17614

CALD Benetas Home Care East

CALD Benetas Home Care Gippsland

CALD Benetas Home Care North West

CALD Benetas Home Care Rural North West

CALD Benetas Home Care South

CALD Better Living Home Care Packages (VIC)

CALD BlueCross Community Services

CALD Care Connect VIC

CALD Claro Aged Care & Disability Services

1300 236 382 17577

1300 236 382 17720

1300 236 382 17608

1300 236 382 17718

1300 236 382 17703

1300 307 344 19001

1300 964 392 17642

1800 692 464 17609

1300 303 770 22122

CALD Cobden Health 5595 3100 15835

CALD Community Interlink (VIC) Home Care

1300 203 203 17626

CALD FCCVI Home & Community Care 9687 9011 18997

CALD Fronditha Care Home Care Packages 9552 4100 17596

CALD genU Home Care Packages (VIC)

1300 558 368 19528 Cultural Group Service Provider

CALD IPC Health Aged Care Services 9296 1200 17654

CALD Iris Manor 9813 8566 16185

CALD IWAA Home Care Services (VIC)

CALD Let's Get Care (VIC)

CALD Life Without Barriers VIC

CALD Like Our Own

CALD MCWA - Aged Care With A Diﬀerence

687 696 38470

Culturally appropriate Home Care Packages

Cultural Group Service Provider

Chinese Better Living Home Care Packages (VIC)

Chinese Chinese Community Social Services Centre (CCSSCI) Home Care Packages

Chinese Home Caring

Chinese MiCare Home Care Packages -Victoria

Chinese MiCare Home Care Packages Latrobe/Gippsland

Chinese MiCare Home Care Packages Southern

Chinese Morcare Services

1300 307 344 19001

8848 0288 17578

1300 875 377 39049

1300 064 064 18308

1300 064 064 17681

1300 064 064 17573

9800 4433 38425

Chinese Pearl Home Care - Ballarat 8731 1696 63826

Chinese People First Healthcare

Chinese TSC Home & Community Care

Croatian Accent Home Care

Croatian ACCS Barwon

Croatian ACCS North & West

Croatian ACCS South & East

Croatian At Your Service Home Care

9402 9533 38676

9898 5566 38303

8824 1000 21355

1800 953 963 22244

1800 953 963 17683

1800 953 963 18170

1300 952 860 38565

Croatian MCWA - Aged Care With A Diﬀerence 9318 1111 22041

Croatian Pearl Home Care - Ballarat

8731 1696 63826

Croatian People First Healthcare 9402 9533 38676

Croatian Village Baxter Community Care

Dutch Accent Home Care

Dutch Access Health & Community Richmond

Dutch MiCare Home Care Packages -Victoria

Dutch MiCare Home Care Packages Latrobe/Gippsland

Dutch MiCare Home Care Packages Southern

Dutch Pearl Home Care - Ballarat

Dutch Sacred Heart Local

Egyptian IWAA Home Care Services (VIC)

Egyptian Pearl Home Care - Ballarat

5971 6380 21734

8824 1000 21355

9810 3000 18187

1300 064 064 18308

1300 064 064 17681

1300 064 064 17573

8731 1696 63826

8530 8300 17603

0435 878 173 38679

8731 1696 63826

Egyptian People First Healthcare 9402 9533 38676

Egyptian Village Baxter Community Care 5971 6380 21734

Estn European Accent Home Care 8824 1000 21355

Estn European Auspire Care VIC

Estn European Pearl Home Care - Ballarat

Estonian Pearl Home Care - Ballarat

European Accent Home Care

European At Your Service Home Care

European Auspire Care VIC

European Better Living Home Care Packages (VIC)

European Comm Care

1300 433 983 38603

8731 1696 63826

8824 1000 21355

1300 952 860 38565

1300 433 983 38603

1300 307 344 19001

9803 3504 38435

European Heywood Rural Health Residential Aged Care 5527 0555 17962

European MCWA - Aged Care With A Diﬀerence 9318 1111 22041

European MiCare Home Care Packages -Victoria

European MiCare Home Care Packages Latrobe/Gippsland

European MiCare Home Care Packages Southern

European Pearl Home Care - Ballarat

European RusCare Community Care

PHONE (03) DPS Web ID

9793 0028 21812

Fijian Pearl Home Care - Ballarat 8731 1696 63826

Filipino Accent Home Care

Filipino At Your Service Home Care

1300 064 064 18308

1300 064 064 17681

1300 064 064 17573

8731 1696 63826

8824 1000 21355

1300 952 860 38565

Filipino Auspire Care VIC 1300 433 983 38603

Filipino FCCVI Home & Community Care 9687 9011 18997

Filipino Just Better Care Melbourne Bayside & South East Melbourne 9596 2444 38512

Filipino MiCare Home Care Packages -Victoria 1300 064 064 18308

Filipino

Finnish Pearl Home Care - Ballarat

French Accent Home Care

Cultural Group Service Provider

Hindi Like Our Own

Hindi Pearl Home Care - Ballarat

Hindi People First Healthcare

Hispanic Pearl Home Care - Ballarat

Hispanic United Spanish Latin American Welfare Centre HCPs

Hungarian Accent Home Care

Hungarian Pearl Home Care - Ballarat

Indian Accent Home Care

Indian Access Health & Community Richmond

Indian Home Caring

Indian MannaCare Community Care

Indian MiCare Home Care Packages Southern

Indian Morcare Services

Indian Pearl Home Care - Ballarat

Indian People First Healthcare

Indian SAI Home & Community Care

Indo-Chinese Accent Home Care

Indo-Chinese Active Community Group

Indo-Chinese Pearl Home Care - Ballarat

Indo-Chinese TSC Home & Community Care

Indonesian Accent Home Care

Indonesian Pearl Home Care - Ballarat

Indonesian People First Healthcare

Irish Accent Home Care

Irish Pearl Home Care - Ballarat

Islamic Auspire Care VIC

Islamic Pearl Home Care - Ballarat

Islamic People First Healthcare

Italian Accent Home Care

Italian alpine@home Community Care Services

Italian At Your Service Home Care

Italian Auspire Care VIC

Italian BallyCara HomeCare VIC

Italian Better Living Home Care Packages (VIC)

Italian CO.AS.IT. Aged Care Packages (VIC)

Italian Home Caring

1800 687 696 38470

8731 1696 63826

9402 9533 38676

8731 1696 63826

9318 2949 22039

8824 1000 21355

8731 1696 63826

8824 1000 21355

9810 3000 18187

1300 875 377 39049

1300 902 023 18319

1300 064 064 17573

9800 4433 38425

8731 1696 63826

9402 9533 38676

8785 0999 21002

8824 1000 21355

8820 0000 61989

8731 1696 63826

9898 5566 38303

8824 1000 21355

8731 1696 63826

9402 9533 38676

8824 1000 21355

8731 1696 63826

1300 433 983 38603

8731 1696 63826

9402 9533 38676

8824 1000 21355

5755 0142 17634

1300 952 860 38565

1300 433 983 38603

1300 037 542 38771

1300 307 344 19001

9349 9000 17661

1300 875 377 39049

Italian MCWA - Aged Care With A Diﬀerence 9318 1111 22041

Italian Mercy Health Home Care Reservoir 8414 6050 17590

Italian MiCare Home Care Packages -Victoria

Italian MiCare Home Care Packages Latrobe/Gippsland

Italian MiCare Home Care Packages Southern

Italian Pearl Home Care - Ballarat

Italian People First Healthcare

Italian RusCare Community Care

Cultural Group Service Provider

Jewish Accent Home Care

1300 064 064 18308

1300 064 064 17681

1300 064 064 17573

8731 1696 63826

9402 9533 38676

9793 0028 21812

Italian Village Baxter Community Care 5971 6380 21734

Japanese MiCare Home Care Packages -Victoria

1300 064 064 18308

Japanese Pearl Home Care - Ballarat 8731 1696 63826

PHONE (03)

8824 1000 21355

Jewish Jewish Care In-Home Services 8517 5999 20298

Jewish Just For U Care 9578 3024 21830

Jewish Pearl Home Care - Ballarat 8731 1696 63826

Jewish RusCare Community Care 9793 0028 21812

Korean MiCare Home Care Packages Southern 1300 064 064 17573

Korean Morcare Services 9800 4433 38425

Korean Pearl Home Care - Ballarat 8731 1696 63826

Korean RusCare Community Care 9793 0028 21812

Latin American Accent Home Care 8824 1000 21355

Latin American MiCare Home Care Packages -Victoria 1300 064 064 18308

Latin American MiCare Home Care Packages Latrobe/Gippsland 1300 064 064 17681

Latin American MiCare Home Care Packages Southern 1300 064 064 17573

Latin American Pearl Home Care -

Latin

Culturally appropriate Home Care Packages

LGBTIQ Life Without Barriers VIC

LGBTIQ Like Our Own

1800 792 359 20848

1800 687 696 38470

LGBTIQ MCWA - Aged Care With A Diﬀerence 9318 1111 22041

LGBTIQ Mercy Health Home Care Lynbrook 9797 3900 17604

LGBTIQ Merri Health Home Care Packages 8319 7430 19329

LGBTIQ MiCare Home Care Packages -Victoria

1300 064 064 18308

LGBTIQ MiCare Home Care Packages Southern 1300 064 064 17573

LGBTIQ Monash Health Community Support Options 9792 7747 17673

LGBTIQ Northern Health Home Care Packages 9495 3219 16338

LGBTIQ Pearl Home Care - Ballarat 8731 1696 63826

LGBTIQ Peninsula Health Home Care Packages 5970 2001 17706

LGBTIQ People First Healthcare 9402 9533 38676

LGBTIQ Rural City of Wangaratta Aged & Community Care 1300 982 662 17672

LGBTIQ Southern Cross Care (SA, NT & VIC) Inc Home Care Victoria 1800 852 772 62801

LGBTIQ Trilogy Care

1300 459 190 62701

LGBTIQ Uniting AgeWell Loddon Mallee South Home Care 5454 2100 17711

Macedonian Accent Home Care

Macedonian ACCS Barwon

Macedonian ACCS North & West

Macedonian ACCS South & East

Macedonian MCWA - Aged Care With A Diﬀerence

Macedonian Pearl Home Care - Ballarat

Macedonian People First Healthcare

8824 1000 21355

1800 953 963 22244

1800 953 963 17683

1800 953 963 18170

9318 1111 22041

8731 1696 63826

9402 9533 38676

Macedonian RusCare Community Care 9793 0028 21812

Malaysian Accent Home Care

Malaysian Active Community Group

Malaysian Pearl Home Care - Ballarat

8824 1000 21355

8820 0000 61989

8731 1696 63826

Malaysian People First Healthcare 9402 9533 38676

Malaysian TSC Home & Community Care

Maltese Accent Home Care

Maltese At Your Service Home Care

9898 5566 38303

8824 1000 21355

1300 952 860 38565

Maltese Baptcare Home Help Northern Metro 13 22 78 17583

Maltese Baptcare Home Help Western Metro 13 22 78 17716

Maltese MCWA - Aged Care With A Diﬀerence 9318 1111 22041

Maltese Pearl Home Care - Ballarat

Maltese People First Healthcare

Maltese RusCare Community Care

Maltese VMCH Home Care Services Western Metro Region

Muslim Auspire Care VIC

Muslim IWAA Home Care Services (VIC)

Muslim Pearl Home Care - Ballarat

Muslim People First Healthcare

Muslim RusCare Community Care

Nepalese Pearl Home Care - Ballarat

NESB Accent Home Care

8731 1696 63826

9402 9533 38676

9793 0028 21812

1300 698 624 18640

1300 433 983 38603

0435 878 173 38679

8731 1696 63826

9402 9533 38676

9793 0028 21812

8731 1696 63826

8824 1000 21355

NESB annecto at Home Support Loddon Mallee

NESB annecto at

NESB

Cultural Group Service Provider

Russian Accent Home Care

PHONE (03) DPS Web ID

8824 1000 21355

Russian Just Better Care Melbourne Bayside & South East Melbourne 9596 2444 38512

Russian Like Our Own

Russian MCWA - Aged Care With A Diﬀerence

Russian Pearl Home Care - Ballarat

Russian RusCare Community Care

Samoan Pearl Home Care - Ballarat

Scandinavian Accent Home Care

Scandinavian Pearl Home Care - Ballarat

Serbian Accent Home Care

1800 687 696 38470

9318 1111 22041

8731 1696 63826

9793 0028 21812

8731 1696 63826

8824 1000 21355

8731 1696 63826

8824 1000 21355

Serbian MCWA - Aged Care With A Diﬀerence 9318 1111 22041

Serbian Pearl Home Care - Ballarat

Singaporean Active Community Group

Singaporean Pearl Home Care - Ballarat

Singaporean People First Healthcare

Singaporean TSC Home & Community Care

Sinhalese Pearl Home Care - Ballarat

Slavic ACCS Barwon

Slavic ACCS North & West

Slavic ACCS South & East

Slavic Auspire Care VIC

Slavic MCWA - Aged Care With A Diﬀerence

Slavic Pearl Home Care - Ballarat

South African IWAA Home Care Services (VIC)

South African Pearl Home Care - Ballarat

South African People First Healthcare

South Asian Accent Home Care

South Asian Active Community Group

South Asian At Your Service Home Care

South Asian Pearl Home Care - Ballarat

South Asian RusCare Community Care

South Asian TSC Home & Community Care

Sthn European Accent Home Care

Sthn European Auspire Care VIC

8731 1696 63826

8820 0000 61989

8731 1696 63826

9402 9533 38676

9898 5566 38303

8731 1696 63826

1800 953 963 22244

1800 953 963 17683

1800 953 963 18170

1300 433 983 38603

9318 1111 22041

8731 1696 63826

0435 878 173 38679

8731 1696 63826

9402 9533 38676

8824 1000 21355

8820 0000 61989

1300 952 860 38565

8731 1696 63826

9793 0028 21812

9898 5566 38303

8824 1000 21355

1300 433 983 38603

Sthn European Pearl Home Care - Ballarat 8731 1696 63826

Spanish Accent Home Care

Spanish At Your Service Home Care

Spanish Auspire Care VIC

Spanish MiCare Home Care Packages -Victoria

Spanish MiCare Home Care Packages Southern

Spanish Pearl Home Care - Ballarat

Spanish Sacred Heart Local

Spanish United Spanish Latin American Welfare Centre Home Care Packages

Sri Lankan Accent Home Care

Sri Lankan Auspire Care VIC

Sri Lankan BodeWell Community Care Packages South Melbourne Region

8824 1000 21355

1300 952 860 38565

1300 433 983 38603

1300 064 064 18308

1300 064 064 17573

8731 1696 63826

8530 8300 17603

9318 2949 22039

8824 1000 21355

1300 433 983 38603

1300 726 291 19264

Sri Lankan MiCare Home Care Packages -Victoria 1300 064 064 18308

Sri Lankan MiCare Home Care Packages Southern 1300 064 064 17573

Sri Lankan Pearl Home Care - Ballarat 8731 1696 63826

Sri Lankan People First Healthcare 9402 9533 38676

Sri Lankan SAI Home & Community Care 8785 0999 21002

Swiss Pearl Home Care - Ballarat 8731 1696 63826

Tamil Pearl Home Care - Ballarat 8731 1696 63826

Tamil People First Healthcare 9402 9533 38676

Thai At Your Service Home Care 1300 952 860 38565

Thai Pearl Home Care - Ballarat 8731 1696 63826

Thai People First Healthcare 9402 9533 38676

Tongan

Centre-based Care (CBC)

See Deﬁnition of terms page 24

Day Therapy Centres

1360 6 22069 Right at

Products & Services

CASE MANAGEMENT continued

Right at Home Melbourne Glen Waverley 8521 7120 6 64548

Right at Home

DEMENTIA ADVISORS

Calvary Home Care - Metro Melbourne

0000 13, 21 61989

797 522 16056

Calvary Home Maintenance & Modiﬁcations 1800 527 272 37128

MePACS Personal Alarm Service 1800 685 329 37143

VitalCALL 1300 848 252 63095

CASE MANAGEMENT

Active Community Group 8820 0000 13, 21 61989

Calvary Home Care - Metro Melbourne 1300 797 522 16056

Dementia Support Australia VIC 1800 699 799 37235

Healthy Ageing Place Mornington (& HC oﬃce) 5978 9700 38880

Mercy Health 1300 478 776 37284 Right at Home Melbourne Brighton 8583 7447 6 64293