Our ‘Care with Purpose’ model of care delivers joy, love and hospitality in everything we do.
Your happiness and wellbeing is our first priority. We’re committed to care that is focused on love, trust and respect.
Our dedicated and caring team will enable your needs and preferences every day. No matter the level of support or services you need, we can help you live a rich and full life with purpose.
We offer services in residential care, home care, short term restorative care, health and wellness programs, meals and nutrition, transport and independent living.
Welcome From The General Manager
•
Brad Keighran
It is my pleasure to welcome you to our newly introduced Support at Home guide, specifically focused on all the information you need to navigate the home care system in your state or territory.
After producing a combined, national guide, presenting information and options on both aged care and home care, we have been specifically asked to bring back our separate home care guide, with a state-based focus, to help you to stay in your own home and community longer. We have tailored this guide to take you through the home care journey — one step at the time.
Wherever you are on your aged care journey, we’ve got you covered: from Research through to Preparation, Getting Assessed, Finding Providers and Managing Your Services. Directories of inhome care and Home Care Package providers are listed at the back of this manual.
Each step is broken down by colours so you will know what information fits each section.
Under the orange Research section, you will find articles on the types of care available, when to consider help, figuring out your eligibility and information on the types of support options that could be available to you.
The Preparation section (coloured green) explains the documents you need for a productive assessment and a good outcome.
In the blue-highlighted Getting Assessed section, you can find out how to get a My Aged Care reference number, information about waitlists and how to book an assessment.
Use our purple Finding Providers section to learn more about the providers available to you.
The back-half of this guide offers an extensive list of operators.
Lastly, to help you manage your services with ease, we have created a pink-coloured section with information on financial advice, wills and estates, letting you know who else can help, such as advocates and placement consultants; giving you an overview of other government-funded supports and how your own council might be able to help you along your journey.
We would like to wish you all the best as you embark on your journey in finding the support at home services to suit your needs.
Our website, HomeSupportGuide.com.au, can further assist you with detailed information articles and an online search section.
As always, we welcome any feedback or suggestions of further content you would like to see in the next edition. Simply email david.mcmanus@dps.com.au to let us know your thoughts.
We at Melville Cares believe older peoples' lives should be as fulfilling as at any other stage of life.
We offer a full range of supports and services that enable you to live well at home. From the odd transport trip to daily support for complex care needs, we have
Over 90% of our clients would recommend us to their friends and family.
'I couldn't go past Melville Cares for compliments. Their care is beyond words.' - Kathleen & Theresa 93% of our team would recommend Melville Cares to potential clients and team members.
This Support at Home guide was created to help you navigate the different home support options available to you to help you stay in your own home and community for as long as possible.
We have broken down the steps to accessing home care to help guide you through, wherever you are on your journey, to accessing supports.
The articles in this guide explain the different types of support, when to consider help at home and how to plan and manage your supports. From simple ways to improve your home environment to understanding governmentfunded programs and how to access self-funded supports, this guide will explain what to consider and help you be better prepared to stay home for longer.
We’ve also included a list of home care services to help you find providers that can deliver the services you need. The in-home care table is an alphabetised list of providers able to support you with a range of basic services funded under the Commonwealth Home Support Programme, such as meals and shopping or home and garden maintenance.
The Home Care Packages table gives an overview of approved providers able to support you with services funded under a Level 1– 4 Home Care Package. They are listed by region to help you find providers in your area that can support your needs.
For more information about the range of support at home options, including an extensive directory of service providers near you and in-depth provider profiles, head to HomeSupportGuide.com.au .
HOW TO USE THIS GUIDE
Throughout the publication, you’ll find QR codes, just like the one placed below, that link through to different online articles. They’ll provide you with even more useful information to help you make the right choice about home care. To find out more about our range of home, aged care, retirement and disability support resources, visit dps.com.au or call 1300 186 688.
STEPS TO HOME CARE OVERVIEW
If you have realised you need some help to continue living independently in your own home, then you may be wondering where to start. We’ve broken the process down into simple steps that will help you get from A to B in your home care journey.
Research
Learn about the different types of care and discover what options are available to you.
Preparation
Get an understanding of what you need to consider and prepare ahead of starting any aged care services.
Getting assessed
An aged care assessment will help decide what level of support you require so you can get the care that best meets your needs.
Finding providers
Learn what to look for in a provider to find the right products and services within a given range.
Managing services
Read about managing your supports, for example, when your needs change, your supports no longer suit you or you would like to change providers.
WHAT YOU NEED TO KNOW RESEARCH 01 STEP
TYPES OF CARE
Home care is best described as support services that can provide a certain level of assistance with a range of tasks and chores to help you remain living at home, independently, for as long as possible.
Home care services can be as simple as family and friends helping out, accessing council supports, or as official as receiving government-subsidised supports through the Commonwealth Home Support Programme or a Home Care Package from an aged care provider.
This type of support is an option for people who are getting older, are chronically ill, recovering from surgery or for people living with disability; it offers a range of support in areas such as personal care, home maintenance, cooking and meal preparation, health care and transport.
Home and community
When accessing home care, you will stay in your own home and community, surrounded by all of your belongings and retaining the freedom to come and go as you please. It means that services or care workers will come into your home to help you out with whatever support you need or have been assessed as needing.
The level of support home care services can provide ranges from a little bit of help with the weekly shopping, for example, to high-level assistance for several hours each day, helping you shower and get dressed.
In Australia, there are two main streams of home care — the Commonwealth Home Support Programme (CHSP) and Home Care Packages (HCP) program.
Both programs are subsidised by the government and are available after assessment to see if you are eligible for support.
Other options
While these are the most common home care services accessed, there’s a number of other options you may want to consider if you do need some help around the house to live safely, comfortably and well. These include accessing self-funded or private home care services or getting help from personal networks and the community.
Some people use a combination of these options to meet their needs or to assist them while they are waiting to be assessed for government-funded support or for services to become available.
NO NEED TO WAIT
Many people put off thinking about home care and it’s sometimes not until a crisis hits, leaving the family scrambling to make arrangements when emotions are at an all-time high. This often means needs aren’t thoroughly assessed and decisions have to be made quickly.
Getting some extra help doesn’t mean you have to give up your freedom and can’t live an independent or active life. It’s never too early to start the conversation about home care so you and your loved ones are prepared, understand your needs and know what support options are available.
Remain independent
Starting home care sooner makes living at home easier and sometimes a little bit of help will mean you can actually remain independent and in your own home for longer while enjoying the things you love.
Getting someone in to help with physically demanding jobs, such as weeding and pruning your garden, doesn’t mean you’re admitting you can’t look after the garden anymore. It simply enables you to enjoy your garden without having to do the ‘heavy ’ stuff.
A need for help
While there is no need to wait for a physical illness or health scare to start accessing home care, there are many signs or ‘trigger events’ that could signal a need for help.
WHEN TO CONSIDER HELP
Some immediate signs could be:
The loss of a driver’s licence
A fall resulting in reduced mobility
A hospital stay or procedure that results in the need for temporary care
A newfound fear of being left alone
A decline in general health
Forgetting where you are or how to get back home
A lack of family or friends who can help you
In other cases, the need for support happens more gradually. You may notice subtle changes, such as:
Simple daily jobs, such as doing laundry and preparing meals, start to feel overwhelming and hard to do
Infrequent personal grooming
Your living space is becoming messier than usual
Forgetfulness, for example, missing meals, medication times and appointments or forgetting to pay bills
Decreased attention to food safety i.e. using foods beyond expiry dates
Avoiding social events or contact with others
Family and friends spending more time helping you with everyday tasks
There is no shame in admitting that you need some help to remain living in your own home. If you are finding day-to-day tasks harder to do by yourself or see a loved one having a hard time looking after themselves or their home, it may be time to consider your support options.
ELIGIBILITY AND ASSESSMENT
WHAT IS YOUR ELIGIBILITY?
Accessing any level of government-subsidised support — such as the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) program — requires an aged care assessment.
Government-subsidised home care is only available to you if you are aged over 65 years, or over 50 years if you identify as Aboriginal and Torres Strait Islander. If you are under this age, but require in-home support, speak with your GP or look into alternative support options such as privately funded home care.
Assessments for government-supported assistance are conducted either through a Regional Assessment Service (RAS) for CHSP or an Aged Care Assessment Team (ACAT) for HCP supports.
Client record
The first step to take is to contact My Aged Care on 1800 200 422 to register yourself for assistance. When you call the contact centre for the first time, an operator will create a client record and ask you a number of questions about your needs, preferences, and any services you already receive. It’s handy to have your Medicare card ready when you register.
Based on this initial conversation, the operator will determine whether you need a formal assessment and, if so, organise an official aged care assessment with a RAS or ACAT.
The aged care assessment is all about making sure that the service you receive is the one that is best for you and your carer’s needs.
The meeting is generally held in your own home or in hospital, and will be completed by a health professional, such as a doctor, nurse, social worker or occupational therapist.
There is no charge for the assessment and friends, family members or carers are encouraged to be involved.
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WHAT IS THE CHSP?
COMMONWEALTH HOME SUPPORT PROGRAMME
Not everyone accessing home care requires high-level support. Some people may simply need some help with challenging chores — like gardening, or keeping on top of the vacuuming and washing.
If this sounds like you, you may be best suited to home care supports offered through the government’s entry-level home support initiative, the Commonwealth Home Support Programme (CHSP).
The CHSP is a national program, meaning it is available in all states and territories. The services offered as part of the CHSP are there to support you if you are mostly able to care for yourself but need some help with certain small jobs.
It is also a great option if you are experiencing a setback and need short-term support to help you get back on your feet.
If you need support to live independently at home or remain socially active in your community, the CHSP can be a great home care option.
The CHSP aims to provide extra assistance to help you manage at home, but also provides support using a wellness approach that builds on your strength, which will both maintain your independence and develop your abilities.
Range of services
There is a large range of different services available that can assist you in your home. Every service you receive should benefit you positively and target your individual needs.
The CHSP services you can expect to receive from providers to help you manage your day-to-day activities can include:
Transport
Domestic help, such as house cleaning and laundry
Personal care, such as help with showering, dressing and undressing
Home maintenance, such as changing light bulbs and gardening
Home modifications, such as installing a grab rail
Aids and equipment, such as a shower chair, raised toilet seat and mobility aids
Help with meals and/or food preparation
Nursing care and managing medications
Allied health
Social support, such as accompanied activities and group excursions
Respite
CHSP is usually the entry point to home care services for a lot of people and provides basic services, such as help with shopping or meal preparation, keeping the house clean and low-level personal care.
Community Centre
Home Support
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VILLAGE LIVING
Live a vibrant village life in a convienient location. Beautiful gardens. Pet friendly.
BUILDING CONNECTIONS
Connect with a lively community enjoy meals, activities, events & entertainment.
INDEPENDENCE
Stay socially connected and remain independent in your own home. We offer an extensive range of tairlored home support services.
VOLUNTEERING
Volunteering with us can be rewarding both personally and through supporting the wider community.
HOME CARE PACKAGES
HIGHER CARE NEEDS
If you have complex care needs you may be eligible for services and supports through one of the four available levels of Home Care Packages (HCP).
These packages, just like CHSP services, are available to Australians aged over 65 years, or over 50 years if you identify as Aboriginal and Torres Strait Islander, and are designed to help you be supported to remain living independently and comfortably in your own home for as long as possible.
HCP levels
It’s important to keep in mind when looking into HCPs that access to any support on offer through this program requires you to have your needs assessed by an Aged Care Assessment Team/Service (ACAT) and be approved for one of the four levels of care:
Level 1 – supporting people with basic care needs
Level 2 – supporting people with low-level care needs
Level 3 – supporting people with intermediate care needs
Level 4 – supporting people with high-level care needs
The assessment will explore the types of care needs you may have and could lead to you being approved for one of the four levels of HCP on offer that is best suited to your situation now.
Your HCP may include services and support with daily tasks, such as:
Personal services, including help with personal activities and needs, such as bathing, showering, toileting, dressing and undressing, mobility and communication
Meal and food support to ensure your nutrition and hydration needs are met, which can also include assistance with other foodrelated jobs, like meal preparation and feeding
Continence management; these supports can range from supplying products to supporting you to use continence aids and appliances
Mobility and dexterity assistance which includes the access to and supported use of aids and equipment like walking frames/sticks, mechanical devices for lifting, bed rails, slide sheets and pressure-relieving mattresses
Nursing, allied health and therapy services, such as speech therapy, podiatry, occupational or physiotherapy services and other clinical services, such as hearing and vision services
Transport and personal assistance, including with shopping, visiting health practitioners and attending social activities
Housekeeping and gardening, such as help with domestic duties, like cleaning your house or support to help you maintain your garden
Being approved for HCP support may come as a huge relief to you and your loved ones, but this doesn’t automatically mean you will be able to access supports and funding straight away. You will be placed on a waiting list with packages distributed when they become available based on priority and how long you have been waiting.
Like most people, Joan found getting care for her husband at home really complicated. Until she called me.
Leonie Demunk, Amana Living Customer Care
“Joan was finding it harder to care for her husband Arthur, and overwhelmingly complicated to get the added support he needed to continue living at home.
My training and experience at Amana Living meant I was able to help her through each of the steps, just like we’ve done for thousands of other people.
If you’re also finding all this a bit complicated, just call me, and we’ll sort it out together.”
Professionally trained. Naturally kind.
“
HOME CARE PACKAGES
Once you have been notified that a HCP is available for you, it will be up to you to find a service provider best suited to you, to deliver your home care services.
Special needs and supplements
To support those with additional needs, the government offers a range of package supplements that you may be eligible for in addition to your approved HCP.
The Home Care Package supplements you may be able to access, depending on your eligibility and assessment, may include:
The Dementia and Cognition Supplement
The Veterans’ Supplement
Oxygen Supplement
Enteral Feeding Supplement
Viability Supplement
Hardship Supplement
Your chosen provider can arrange an assessment to find out if you are eligible for any of the package supplements. They must lodge an application and will manage the supplement on your behalf.
Self-managing your Home Care Package
The person who knows best about you and your needs — is you! You have had complete autonomy and control over your life, so it makes sense that you might want to maintain that control by self-managing your Home Care Package.
Rather than having a case manager to manage your package and handle all elements of organising your care and support, you may decide you want to manage the coordination of your supports yourself.
Some people find that they have more choice and control over their HCP when they are self-managing it. Additionally, people who self-manage their care are able to cut down on administration costs and case management fees they would normally have to pay and are able to put that money towards further care, more hours or extra services.
When you self-manage your HCP, you get to choose the provider who hosts your package, and then pick and manage your support workers, decide when you want to receive these services and negotiate how much you pay for the provided services.
Your provider is obligated to provide you with all the information you need to self-manage your HCP. This should include clear instructions on responsibilities, obligations and support for you through the self-managing process.
When considering self-management of your package, you should consider whether you have the capacity and support to manage it yourself. By its very nature, self-management does require some involvement.
In some cases, you may ask your partner or loved one to self-manage your package on your behalf.
It is important to keep in mind that some providers may have policies around selfmanagement, so you should definitely shop around and enquire with providers about how they deal with clients who wish to self-manage their package.
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Easy online ordering with reliable shipping direct to your door (free shipping on orders of $250+ or low flat rate around Perth metro)
Leading global and Australian healthcare brands.
We carry thousands of products with real time stock levels online
We are a WA family-run business with over 40 years of experience in healthcare products and equipment. Our knowledgeable and friendly team is available by phone, email, or in person at our Osborne Park showroom to provide you with expert support that makes ageing at home easier.
CONSIDER THESE SUPPORT OPTIONS
Finding the right support to help at home can come with huge benefits. Sometimes a little assistance is all you need, allowing you to stay independent and enjoy other activities.
In addition to the informal support from family and friends or community assistance, there are home care providers who provide formal support services. There is a large number of for-profit and not-for-profit providers who can deliver support to older Australians in their own home. These range from small and community organisations to larger national operators. These services — ranging from entry-level right through to intermediate and high-level support — can help you at home.
HOME AND GARDEN MAINTENANCE
JOBS AROUND THE HOUSE
Owning a home often comes with a lot of pride but, as you get older, your home and garden may become harder to maintain.
Sometimes a little assistance is all you need, allowing you to stay independent and enjoy other activities.
Peace of mind
Ageing and medical conditions can limit your mobility and increase your fall risk, meaning it’s often safer, quicker and easier to leave it to the experts.
You can receive help with the delivery of supports, such as gardening, personal care, nursing, shopping, domestic assistance and even more specialised care, such as dementia support and palliative care at home.
Depending on your situation, you may be able to access these services through a governmentfunded home support program or choose to use a private home care provider. With all this variety and so many options available to you — depending on your situation, finances, location and needs — it is important to be aware of just what is out there and to know what supports will best suit your needs — now and into the future.
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Social Groups, Transport, Nursing, Domestic, Gardening, Shopping, Respite, Meal Prep, Medication, Personal Care, Pet Care Support, Behaviour Support & Home Modifications
Accepting help with a range of jobs around the house may allow you to continue living in the comfort of your own home, while maintaining your ‘pride of place.’
Whether you need your gutters cleared, your lawn mowed or minor home repairs, there are services that can help keep your home looking its best.
Who can help?
Professional service providers can assist with these essential tasks or there may be volunteers within your community who can perform these jobs. Your council may be able to assist by suggesting businesses or volunteers in your area who can offer you these services.
If you’ve been assessed or approved for the Commonwealth Home Support Programme (CHSP) or a Home Care Package (HCP), you can request home and/or garden maintenance as part of your support plan. Otherwise, home and garden maintenance services can visit your house as required to keep your garden tidy.
Home maintenance services include:
Gutter cleaning
Home modification installations, including handrails in the bathroom and toilet
Permanent or temporary ramps outside or inside the home
Step modifications
Handyman work, including fixing or replacing tap washers, repairing doors and cupboards, minor general, plumbing and electrical repairs such as changing light bulbs
Installation and maintenance of smoke alarms
Pest control
Fixing fences and gates
Gardening services include:
Lawn mowing and hedging
Weeding and pruning
Watering and fertilising
Pressure-washing outdoor areas
Window washing
A good service provider will help you keep your house and garden in tip-top shape so you can stay living in your home for longer.
Generally, people like to maintain their own homes to a certain degree but may not be able to keep up with all the gardening or household cleaning like they previously could.
If you are a little unsure about having someone you don’t know assist around the home, you can enquire with a provider about their insurance cover and whether they are police-checked.
You can even ask to meet with staff members beforehand to get to know them. This may not be mandatory protocol for every business, but it can give you peace of mind that you and your home will be safe and in good hands.
The other great thing about handing over the house and garden chores is that you now have more time to focus on things you enjoy spending time on, like catching up with friends and family, having ‘me-time’ or getting back into your hobbies. Usually, leisure activities and hobbies are the first to be sacrificed because you have to do household tasks.
PERSONAL CARE
A RANGE OF SERVICES
As you age, it may become harder to look after yourself or stay on top of housework. To help you maintain your health and dignity or live comfortably and safely, respectful and qualified carers can come to your house to assist you.
Accepting that you need help performing these tasks can be hard and sometimes people think it is a sign that you’re losing your independence.
However, being supported by carers as you age in your home allows you to continue to enjoy the lifestyle you want and manage your health from home.
Personal assistance
Personal care tasks can include:
Showering and bathing
Dressing and undressing
Grooming and shaving
Changing continence aids
Assistance with toileting
Dental care
Repositioning bed-bound clients
Assistance with mobility, like getting out of bed and moving around the house
Eating and drinking
The level of help you require will depend on your health and ability. For some people, having a standby support worker for emergencies during the morning shower is enough.
Others may need someone to towel them dry and help with dressing.
Whether you need two hours of personal care every now and then, a few times a week, every day or 24-hour care, you can access this support through a range of private providers or with assistance from the government-funded Commonwealth Home Support Programme (CHSP) or a Home Care Package (HCP).
Depending on your own capabilities, you may receive a little or a lot of help around the home. Personal care and domestic assistance are the most common in-home supports people seek. Services range from meal preparation, help with shopping or cleaning, to assistance with showering and getting dressed.
Comfort Keepers is one of WA’s most respected in-home aged care providers. We have been providing the highest quality care and support services to Western Australian families for over 18 years.
Our success has been built on our ability to fully understand the needs, goals and expectations of our clients, and importantly, provide the family members that entrust us with their care the confidence that their loved ones are in good hands.
Navigating your way through the Aged Care system and choosing the right home care provider, can be difficult, and at times confusing for some.
At Comfort Keepers, we make the whole process easy. Our experienced client care and support team will guide and support you and your family members through the process of applying for a Government funded Home Care Package and assist you in the steps you need to take in selecting the right provider to suit your care needs.
If you are looking for a home care provider, or just want to chat about your families care needs, talk to us. If you are applying for, or waiting for a Government funded Home Care Package, talk to us.
Feeling connected
Some older people struggle with the feeling of personal intrusion when receiving home care. Your provider’s staff will be qualified, caring and respectful when providing this care and should make sure you are in a nurturing and supportive environment so you can easily accept help in your home. Staff should be making the effort to talk you through every stage and make the whole process comfortable for you.
Personal care workers will not only provide you care, they will also develop a strong relationship with you. This can make the whole service experience more enjoyable and it will also help combat loneliness.
Older people are more prone to feelings of loneliness that can have a huge impact on a person’s wellbeing. A regular friendly face around the home can make you feel connected and social.
Additionally, having assistance around the home means you have more energy to get out and about and stay connected with your wider community network.
Domestic assistance
If you need help keeping your house tidy, doing laundry, preparing food or stocking your fridge and pantry, domestic assistance can help.
Reduced or limited mobility or cognitive decline can make these weekly and sometimes daily tasks challenging.
You may have a neighbour, friend or family member come in regularly to help you with these tasks or you may prefer to hire a professional service to come in at set times to do those jobs for you.
Having domestic assistance as part of your CHSP or HCP will give you peace of mind knowing your house is clean and you’re able to live comfortably and safely.
Domestic assistance services include:
Household cleaning
Washing and ironing clothes
Grocery or retail shopping
Making beds
Preparing food
Domestic assistance can be provided on a daily, weekly or fortnightly basis depending on your needs and the domestic tasks required.
For example, washing clothes and grocery shopping could be undertaken once a week and household cleaning may only be needed once a fortnight. Although preparing food is typically a daily job, your support worker could prepare a number of meals in your home, then put them in a freezer for you to eat when you want.
If you’re seeking a coordinated care approach to help you remain independent and comfortable in your own home, our Home Care Packages at Astley Care could be just what you need.
We offer support tailored to all levels of need, including domestic assistance, shopping help, and medication management. Our services also encompass social engagement, transport, respite care, nursing services, and home maintenance. Additionally, we provide access to allied health services, social day programs, and private care.
Our individually designed services ensure that you receive the right level of care and support to meet your specific needs.
Contact us via phone, email, or in-person to learn how different we are!
If you have trouble getting to the local shops and carrying shopping bags or have difficulty with preparing and cooking meals and need someone to do this for you, help is available. Looking after yourself is incredibly important and good nutrition is a part of that.
Getting assistance with shopping or when preparing and cooking meals can make things much easier and help you feel comfortable that you’re getting enough food and nutrients.
Shopping for items, like clothes and gifts, etc.
It’s not just food shopping you can get assistance with. For example: a support worker can assist you in going to a department store to shop for clothes or gifts or to the post office to pay your bills.
This provides peace of mind and allows you to get out in the community to buy the things you need if you have limited mobility or can no longer drive yourself.
There are many services available that can help with meals and shopping, depending on the level of assistance you require. You may just need help getting the groceries to your door or need help with food storage and cooking.
It may be handy to talk to a friend, family member or your doctor about what care you might need.
MEALS AND SHOPPING
Some meal services and supports that are available include:
Click and collect
‘Click and collect’ has become a popular way to do grocery shopping, with the convenience of shopping online, getting your groceries packed by a personal shopper and ready for collection. This service is usually free, with the possibility of same-day collection from a supermarket location of your choice if you order online before a certain time.
Some supermarkets also allow you to leave the personal shopper notes, such as how ripe you would like your fruit and vegetables to be.
Grocery delivery services
Some supermarkets provide home delivery if transport is an issue or you would like the convenience of your groceries delivered to your door. Ordering online can be easy and convenient, with the ability to select the exact items you need, different delivery time slots and various payment options.
The delivery fee may differ depending on the time slot you select. There are also private companies and smaller supermarket stores that provide delivery options.
HOME CARE SERVICES
We’re Caring | We put you first
Enjoying life in the home you love can present some challenges as time goes by. We consider your overall wellbeing by giving you options to save your time and energy.
We’re Collaborative | We work together
Our team will work with you to design a Home Care Package to enable you to keep living independently in your home for as long as possible.
We’re Conscientious | We do things well
Our team of experienced carers will provide the best possible home support services that adapt to your changing needs.
Food subscription services
If you enjoy cooking, but don’t want to think about planning what to eat, food subscription services can be a good option. They provide fresh ingredients and easy-to-follow recipes to your home so you can enjoy cooking without the hassle. The benefits of these services include convenience, saving time deciding what to cook, minimal food waste and portion control.
Prepared meal deliveries
There are organisations, such as Meals on Wheels, that provide ready-made meals to your door. This can be a good option for someone who doesn’t enjoy cooking or enjoys the convenience of meals made and delivered to them. Most services cater for specific cultural or dietary requirements, should you need it.
There is often a social component that comes with using these services. Food delivered by Meals on Wheels, for example, is usually by volunteers who are happy to have a chat and often build relationships with regular customers, making it a pleasurable and comforting service for people who may not have a lot of social interaction.
Volunteers who regularly deliver meals to the same customers are also able to monitor a person’s wellbeing in terms of appetite, hygiene, visible signs of confusion or deterioration.
Cooking programs and resources
Many older Australians are used to cooking for a household of several people and adapting to cooking for one or two as they get older is often a big adjustment.
Specific cooking programs for older Australians can help improve quality of life through basic cooking lessons, nutrition education and social engagement.
Speak to your local council and call or visit your local library to discuss events being held in your area and how you can get involved.
The Department of Health’s Eat for Health website provides recommendations, advice and recipes to help people eat nutritious and balanced food.
The website contains recipes to suit all appetites and budgets while meeting nutrition goals. Visit eatforhealth.gov.au to download their free resources.
No matter what level of help you need, there is a range of services to assist you in making convenient, healthy food.
Delivery apps
A mobile application or ‘app’ can be downloaded using a smartphone or tablet on the Google Play Store or App Store.
You will need to enter your address to find out which stores are in your area, calculate delivery prices and estimate how long it will take to deliver, along with informing the courier where to drop the food off.
During the checkout process, you may see extra fees in addition to the price of delivery. It is important to make a note of this before you finalise your order, as different costs may be added at the very end.
MAINTAINING INDEPENDENCE
Having free, inexpensive or subsidised transport options available is important to stay independent.
Thinking ahead and being aware of these options can give you peace of mind when deciding how to get to the shops, a social event or your next medical appointment. If you are still able to drive a car, there are also many things to consider to ensure the safety of you and others on the road.
Driving
Having the ability to drive a car is an important component for many people in keeping their independence. However, as you get older, there are special licencing requirements that may involve annual medical check-ups, completing driving assessments or renewing your licence more frequently. These often vary depending on what state or territory you live in. Contact the Department of Transport in your state or territory to find out what rules apply.
As you age, you may experience vision changes, impairments in your decision-making skills and slower reaction times that can put others in danger on the road. If you experience symptoms that can affect your driving ability or you’re no longer comfortable operating a motor vehicle, have a chat to your doctor and family to decide whether it is time to surrender your licence.
If you are still able to drive, but have a disability or a mobility impairment and require a mobility aid, such as a walking frame, crutches, scooter or wheelchair, you may be eligible for a disability parking permit.
Disability parking is often closest to the entrance and exit of buildings, making it easier to get around. You must display your permit on the rear-view mirror of your car if you park in a disability parking space.
You may need to pay and be assessed to obtain a disability parking permit.
TRANSPORT OPTIONS
Each state and territory may have different eligibility criteria around permit parking, so it is important to check the rules that apply based on where you live.
Public transport
Getting from one place to another on public transport is a common choice for older people. Most public transport services, including buses, trains, trams and ferries, are accessible for people with limited mobility.
Low floors and ramps allow easy, safe entry and exit of vehicles; there’s also allocated spaces for wheelchairs and mobility scooters.
The Australian Government issues the Pensioner Concession Card to eligible Australians over 55 that offers a range of benefits, including subsidised public transport fees.
Some states and territories even offer pensioners free travel at certain times.
Alternative transport options
While transport can be provided through government-funded support, there are transport options available through local councils, community transport providers and private businesses if you are unable to drive or access public transport.
Local councils and community groups
Many councils and community organisations provide a variety of transport options such as:
Shopping transport, which may offer a group bus service that allows you and others to do your weekly shopping
Social transport, which provides transport for groups to attend social events or activities such as going to the movies or sightseeing
Personal transport, which offers individual transport to the hospital, medical appointments or personal social visits to family and friends
Throughout Australia, there is a wide range of not-for-profit, charity, religious, cultural and community groups providing free or low-cost transport assistance for older people. Many of these schemes are governmentsubsidised and staffed by volunteer drivers. However, you may have to pay a small contribution towards the scheme.
Your local council will be able to suggest community organisations in your area that offer these transport services to the community or offer community buses and personal transport.
Council community buses usually operate on a weekly basis with many offering the convenience of door-to-door pickup and drop-off. As well as taking residents to shopping centres, many council-run community buses visit other services and activities, such as libraries and senior’s clubs and groups. You will need to pay a fee for using the community bus that may vary depending on where it is going.
Personal transport allows you to get to medical, wellbeing and other essential appointments if you are no longer able to drive. Council transport programs are generally organised by a council-paid coordinator, with the driving service provided by volunteers.
In some cases, the council will approve certain contractors or taxi companies to carry out the service. There is usually a minimum charge for the service and fees may vary depending on the distance you are travelling and whether you require a return journey.
Councils provide various transport services, so it’s best to check with them about what services are available to you in your community.
Transport as part of your package
You must be assessed to receive transport as a part of your package.
If you need someone to take you to your appointments, daily errands and social activities, make sure you tell the person assessing you how often you need to leave the house for these appointments. For example, you may need a lift to the local RSL for ‘games night’ once a month. Once approved, someone will come to your house at agreed times and ensure you get to your activities safely.
Private services
Private car services are also available depending on your needs for transport, which may offer a more personal and professional travel service. Many businesses have drivers who are trained in mobility assistance and may offer additional services, such as accompanying clients in and out of appointments, shopping trips and other reasons for transport. Private transport businesses can provide one-off or ongoing services.
Most private home care providers offer personal transport services that can help with transport to and from various appointments and outings. Services are usually provided by support workers on a temporary or ongoing basis and are tailored depending on your needs and circumstance.
Taxi Subsidy Scheme
All state and territory governments have a scheme designed to provide financial assistance to older people who may have a disability or medical condition that prevents them from using public or community transport.
To apply for the Taxi Transport Subsidy Scheme (TTSS) or Taxi Subsidy Scheme (TSS), you must be a permanent resident of Australia who resides in that state or territory; have a severe or permanent disability, such as limited mobility; and not be a member of other Taxi Subsidy Schemes in another state or territory.
Staying connected and engaged with your social networks and community is an integral part of your health and wellbeing as you age.
You can access social support through the Commonwealth Home Support Programme (CHSP) or a Home Care Package (HCP). This could simply be a visit from your support worker for a cup of tea and a chat, getting out in your community together or attending community based social activities with other older people in your area.
There’s a number of social support initiatives and programs across the country helping people like you stay connected to friends, family and your community.
Connecting online
Be Connected is an Australia-wide initiative helping Australians learn to connect with others digitally and be safe online.
The movement provides free courses to teach people how to use a range of technologies including Apple and Android products.
Through Be Connected, you can engage with family and friends online, find new friends, keep up-to-date with what’s happening in the world and your community and learn how to safely and securely buy and sell items online.
If you benefit from in-person support, the Be Connected network offers community partners who can visit your home to help you develop your digital skills and build confidence. To find out more about this initiative call 1300 795 897 or visit beconnected.esafety.gov.au.
Aged Care Volunteer Visitors Scheme
You may need a little help to stay connected to your community, which is where the Aged Care Volunteer Visitors Scheme (ACVVS) can assist.
It is an Australian Government initiative delivered under the Commonwealth Home Support Programme (CHSP).
It organises volunteers for home visits to older people who are at risk of loneliness or social isolation. These volunteers can offer conversation and friendship, often through shared language or cultural backgrounds or life experiences.
The ACVVS is run by organisations who will make sure your volunteer is a good match, so you need to include information about any special needs or circumstances when applying.
Volunteers are assigned based on urgency and suitability, not waiting time.
For more information on the Volunteer Visitors Scheme, call My Aged Care on 1800 200 422 or visit myagedcare.gov.au.
Social clubs and activities
Your council and community groups or organisations may host a range of social activities and clubs that help you stay engaged and connected with your community.
Joining a club will help you find a purpose, meet new people and you’ll have something to look forward to.
These could include:
Reading
Arts and crafts
Dancing
Board games
Exercise and walking
Music
Cooking
Outdoor activities
Getting involved in social clubs, activities or groups has a range of benefits, including improving cognitive function, maintaining or improving physical health, preventing depression, increasing immune system functioning, better sleep and can even lead to a longer life.
You can chat with your local council to find social clubs and activities near you or speak to your support worker or coordinator of your Home Care Package about getting involved in social classes in your community.
Men’s Sheds
Men are more inclined to experience isolation, loneliness and depression as they age. We know the vital role social engagement and networks play throughout our lives and this is particularly important as you get older.
Men’s Sheds are a great place where men from all walks of life can come together to chat and enjoy each other’s company. The sheds provide a safe, positive and busy environment without the pressure.
Men’s Sheds play an invaluable role in opening up the conversation of men’s emotions, health and wellbeing, particularly mental health. Funded by the Department of Health, the Australian Men’s Shed Association provides practical support to Men’s Sheds and delivers a wide range of services to improve the health and wellbeing of members while reducing the number of men who are at risk from preventable health issues that may arise from isolation.
The association has collaborated with national, state, territory and community services, such as Beyond Blue, the Heart Foundation, the Department of Veterans’ Affairs and the Cancer Council, to develop and deliver a range of resources and national initiatives.
Often bonding over common interests or life experiences, many men thrive on the mateship formed at Men’s Sheds. To find a Men’s Shed near you, call the Australian Men’s Shed Association on 1300 550 009 or visit mensshed.org/find-a-shed.
Volunteering
Volunteering is a great way to stay active and connected to your community, while also helping other people.
According to statistics from Volunteering Australia, Australians aged over 65 years old contribute the most volunteering hours compared to other age groups, totalling, on average, 104 hours per year each.
With more than 600,000 not-for-profit organisations across the country relying on the generous support of volunteers, lending your time and skills benefits both you and the organisation you volunteer for.
You could volunteer for a hobby that matches your interests, whether that’s artistry, animal welfare, education, environmental betterment or cultural advocacy.
You could clean up litter and rubbish in your local community, spend time at a local animal shelter helping feed and walk dogs, volunteer at the library or put your green thumb to use in the community garden.
Volunteering has a range of health benefits too, with the activity helping to provide purpose, a sense of self-worth and social enrichment.
Just a few hours of volunteer work on a regular basis can significantly impact your mood.
You can speak to your local council about what volunteering opportunities may be available. Volunteering Australia can also point you in the right direction, connecting you to volunteering opportunities in your community. For more information visit volunteeringwa.org.au or call 08 9482 4333.
TAKING A BREAK
Sometimes you or your carer need to take a break or require extra care and support, which is where respite can help.
For example: if you have a fall, don’t feel comfortable being alone in your home and need support and assistance nearby, going into respite is a good option until you feel safe and strong enough to come home.
Carers may benefit from respite to renew their energy, their love of others and to get their own life in order; taking care of themselves so that they can continue to look after you.
With residential, community or in-home services, there’s a number of readily accessible respite options for you to explore. It is an excellent chance to take some time out and provides opportunities to meet new people and experience new things.
Ranging from a few hours, a full day, overnight or even a few weeks, respite can be provided in an informal setting by family and friends or formally via licenced operators.
Respite options
Accommodation and services offered through government-funded programs in the community and residential respite include:
Day care centres for half- or full-day respite
In-home respite services for overnight, home and personal care services
Activity programs and social outings in groups or one-on-one
A break away from home with a support worker
Respite for carers of people with dementia and challenging behaviours
Respite in an aged care home or overnight in a community setting
Respite for employed carers and for carers seeking to return to work
Centre-based respite care (CBRC) is another form of respite offering individualised social and recreational activities to individuals and their carers. Day programs, in the form of excursions, outdoor or indoor activities or holiday programs, are also available through CBRC.
To access services in a CBRC setting, a client assessment will be made by trained respite workers who will develop individualised needsbased programs with you as a way of enhancing your quality of life.
If you’d prefer to stay in your home while your carer takes a break, a support worker can come to your home instead and provide inhome support.
Planning for respite
All respite services can be accessed on a planned basis, with some services also available on an emergency basis.
Residential respite care, short-term care, inhome care, community care and day care can all be accessed on a planned basis, with services like residential respite care available in an emergency. If you are planning ahead for respite and looking to access residential respite care, it is important to know that this is accessible for up to 63 days each financial year, with extensions in lots of 21 days made available if further assessment finds this extra time is needed.
If you need respite care, contact Carer Gateway on 1800 422 737 or visit CarerGateway.gov.au to get help accessing those services. They can also help you access emergency respite options.
If respite services are something you are looking to access, it is vital to know that these services are based on priority and need. As with most aged care services, the amount of care you receive will depend on the level of your needs and the availability of respite care services.
Accessing respite
When you access respite services through government-funded programs you’re generally asked to still contribute to some of the costs.
Community-based respite services also charge fees according to the type of service being used and your ability to pay. What you pay as part of this contribution will be discussed and agreed upon between you and the organisation you are working with to deliver your respite services, with a set rate established prior to services starting.
If you are looking to access residential respite care within an aged care home, this option does come with a payable fee. The basic daily fee, and perhaps booking fee, will need to be covered by you, but will not require any accommodation charge, or any additional income-tested fees.
It is important to remember that the cost of respite care will always depend on the care provider, the length of time involved and the type of care you are seeking.
Accessing respite services with government support through the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) program will require you (and your carer) to undergo an assessment, often conducted by a Regional Assessment Service (RAS) or Aged Care Assessment Team (ACAT).
This assessment will help to work out if you are eligible for respite services. These free assessments can be arranged by contacting My Aged Care on 1800 200 422.
You can contact Carer Gateway on 1800 422 737 for advice on the types of respite and support available in your area. They may be able to help you find the respite care that best meets the needs of you and the person you care for.
TRANSITION CARE
REBUILDING INDEPENDENCE
Returning to an independent life after a setback such as a health scare or hospital admission is possible and there is help available to get you back to living confidently in your own home.
There are programs that can help you regain your independence, build strength, learn new skills or rediscover old ones.
Transition care
Transition Care Programmes are designed to improve your independence and confidence after a hospital stay to help you return home rather than entering residential care.
The program provides time-limited, goaloriented and therapy-focused care delivered in your own home or in a ‘live-in’ setting.
It often includes low-intensity therapy, such as physiotherapy and occupational therapy, social work and nursing support or personal care.
Transition care is delivered by approved providers who will offer a combination of services tailored to your specific needs.
These services can include low-intensity therapy, such as:
Counselling and social work
Dietetics
Occupational therapy
Support packages will also include personal care and/or nursing support, for example:
Help with showering and dressing
Assistance with meals/eating
Managing incontinence
Transition care can be provided for up to 12 weeks, with a possibility to extend to 18 weeks if needed.
To be eligible for transition care, you must be a hospital inpatient and be assessed by an Aged Care Assessment Team (ACAT).
Access to transition care is decided on a needs basis, not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more details.
Short-term restorative care is a governmentfunded program that provides a range of care and services to improve your wellbeing and help you stay independent.
It is similar to the Transition Care Programme in that it rebuilds independence, however, you can access it even when you haven’t been admitted to hospital.
Services aim to improve your ability to complete everyday tasks, or delay/avoid the need to enter long-term care. Short-term restorative care can be accessed in your home, in the community, in an aged care home or a mix of these, depending on your care needs.
You may be eligible for short-term restorative care services if you:
Are slowing down mentally and/or physically
Need help with everyday tasks
Want to stay independent
Wellness centres offer a range of programs and services that focus on mobility, exercise, rehabilitation and relaxation. A wellequipped wellbeing centre also provides the opportunity to address areas of concern, enhance your mobility and reduce your pain levels and risk of falls or injury.
You can access a wide range of physical and emotionally rewarding activities with the guidance of allied health specialists in these centres, also known as ‘Day Therapy Centres,’ ‘Health & Lifestyle Centres’ or ‘Allied Health Hubs.’
SHORT-TERM RESTORATIVE CARE
For example, you may be able to access short-term restorative care if your daughter who helped you cook meals for the week has recently moved away and you would like some short-term assistance with cooking and meal planning.
You can receive short-term restorative care for up to eight weeks (56 days) depending on your needs. You can access this care twice in any 12-month period; however, it’s only available if you’re not already receiving any supports through a Home Care Package, are living at home and not in an aged care home and haven’t accessed the Transition Care Programme in the past six months.
WELLNESS CENTRES
Most centres offer a range of stimulating and fun activities, one-on-one or in group settings, to help improve your memory, wellbeing and independence.
Some allied health and wellbeing services you may be able to access include:
Occupational therapy
Diversional therapy
Massage therapy to reduce pain and maintain overall wellbeing
Physiotherapists or exercise physiologists
Some allied health and wellness services you may be able to access also include:
Podiatry
Hydrotherapy
Dementia and cognitive support programs
Personal training
Exercise classes for all levels, including chairbased and dance classes
Nutrition information
Mat- and equipment-based Pilates classes
Specialised group classes for specific conditions, such as Parkinson’s disease, multiple sclerosis, diabetes, cardiac and pulmonary rehabilitation
These wellness or day therapy centres are sometimes combined with different centre-based care services focused more on social inclusion and community connection.
The programs and services offered through this centre-based care are all about encouraging positive ageing and wellbeing; they provide you with emotional, mental and physical stimulation. Some programs may be tailored to specific groups, such as people from a multicultural background or those living with certain chronic conditions, such as dementia.
You can enjoy a range of activities that may include daily exercise programs, arts, crafts, cooking, gardening, as well as education and learning services, group excursions and respite or overnight care.
There are many benefits of centre-based care including:
Improved social wellbeing through companionship and connection
Maintaining mental health, nutrition and exercise
Positive impacts on overall health and wellbeing, including reducing symptoms of pain
Support for carers and families
Is a wellness centre suitable for me?
If you are over the age of 65 years, the services offered at a wellness centre may be the key to better physical health to help you stay strong and independent. A range of allied health specialists may be able to support your mental agility and keep you performing day-to-day tasks properly.
You may be able to claim the associated costs of a wellness centre through the Regional Assessment Services (RAS) or Aged Care Assessment (ACAP) Programs. To receive an assessment, call My Aged Care at 1800 200 422, then ask for a referral code. Based on the outcome of your assessment and the package which you are eligible for through the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP), health and wellness services may be subsidised by the government.
You can still access the services at a wellbeing or day therapy centre privately and pay for services as you go. To do so, you would need an initial consultation to identify which services you need and the amount you will pay to access them.
For over 25 years, St Basil’s WA has provided Western Australians with safe and affordable quality Care at Home, Community Support and Health & Re-ablement Services.
St Basil’s WA offers all levels of Home Care Packages and gives you choice and flexibility in how we help you with your everyday lives, including cleaning, gardening, cooking, showering and more.
St Basil’s WA also offers support to Commonwealth Home Support Program recipients, caring for you or your loved one in your home, providing respite, and supporting you to get out and about.
Our Community Centre in Dianella offers wonderful opportunity for our clients to get out and about, spend a day with friends, share a meal, participate in a range of activities and attend many social events.
St Basil’s WA promote You, living your life, your way! Your care and support services are tailored to meet your personal preferences and needs, and are delivered by qualified support workers with Respect, Integrity and Empathy. If you are from a non-English speaking background, St Basil’s WA will always try to provide you with a support worker who understands you and your culture, and speaks your language.
02 PREPARATION STEP
WHAT YOU NEED TO KNOW
PREPARATION OVERVIEW
Before you can access governmentsubsidised home care options, you need to be assessed to work out exactly what level of support you need.
The aged care assessment will help decide what level of support you require. Your assessor will best be able to help you if you provide lots of information about yourself and what day-to-day tasks you struggle with.
You can book an ACAT assessment by contacting My Aged Care, the agency that looks after all government-funded aged care programs. You can register by filling out an online form on the My Aged Care website or by calling 1800 200 422.
When you first contact the My Aged Care contact centre, you will be asked a number of questions about your personal circumstances and needs.
These questions will be quite basic and shouldn’t take too long. All you will need is your Medicare card when you call.
Examples of the questions you will be asked are:
Are you currently receiving aged care services?
Are you getting support from a carer or family member?
Can you prepare your own meals and do housework?
Do you need assistance taking a shower or bath and do you need help getting dressed?
Are there any health concerns or did you have a recent fall?
Do you feel lonely or isolated?
Are there any safety risks in the home?
The aim of this screening is to figure out what needs and support you require and whether you are eligible for a further assessment in person.
Additionally, the information you provide during this quick process will be recorded on your application, so you don’t have to stress about remembering the information you provided during your eligibility check.
If you are worried about doing the eligibility check by yourself, you are allowed to have a family member, friend or carer with you for support while applying online or on the phone.
You can also nominate someone to apply on your behalf. In this case, you will need to appoint your family member, friend or carer as your representative on My Aged Care.
YOU NEED
PREPARE FOR THE ASSESSMENT
If you are successful in your application, the My Aged Care contact centre operator will refer you for either a RAS or ACAT home support assessment.
If the operator determines that you would benefit from basic home support through the Commonwealth Home Support Programme (CHSP), they will refer you for an assessment by a Regional Assessment Service (RAS).
Otherwise, if the operator believes you require higher care support, a member of an Aged Care Assessment Team (ACAT) will visit you at home to assess you for a Home Care Package (HCP) that will meet your needs.
Even though the assessments are relatively straightforward, some people like to be prepared and there are a few simple things that you can do or items you can gather that can help make the assessment process as seamless and smooth as possible. Some of the documents and information to prepare include:
Medicare card and a form of identification such as a driver’s licence, passport, healthcare card or Department of Veterans’ Affairs (DVA) card
Notes or referrals from your doctor or other health professionals
Information about previous home, community or aged care services you have received
Any specific needs, goals or preferences you have that may help in developing an appropriate support plan
Details about support you receive from family, friends or the community
Prepared questions and information about home care that you wish to discuss with the assessor so you have a better understanding about services or the process
Contact details for your doctor and any other health professionals you see regularly
A translator or Auslan interpreter arranged if you require one
A support person to be present for the assessment if you want one
CHECKLIST OVERVIEW
From getting assessed and finding a provider to filling out forms and calculating fees, there is a lot to organise before starting any type of aged care services. To help you with this process, we’ve created a checklist with important things to remember.
Assessment
Contact My Aged Care on 1800 200 422 or apply online at MyAgedCare.gov.au
Organise a face-to-face assessment with a RAS or ACAT
Gather medical information for the assessment
Have your assessment
Receive successful application letter
Have your referral codes ready
Start preparing to access home care services
Financial
Receive your referral for government-funded aged care
Assess what you can afford for fees and costs in home care
Contact Centrelink if you require financial assistance
Fill out the application for the income and asset test
Arrange a financial assessment through Services Australia, contact 1800 227 475
Engage a financial planner or advisor (optional)
Important documents
Update your will
Create an Advance Health Directive
Appoint an Enduring Power of Attorney
Appoint an Enduring Guardian
Notify your executors, administrators and attorneys
Update your family and friends about your wishes and goals
Compile your complete medical history
Gather the contact details of important people, like family or medical specialists
Information about your personal preferences, i.e. religion, culture, allergies, etc
Appoint a nominee to deal with the government and Centrelink on your behalf (optional)
Searching for home care
Use the HomeSupportGuide.com.au website to find service providers
Make a list of things that are important to you to have in service provider
Make a short list of providers you like
Meet with service providers and ask as many questions as possible to get a good understanding of their services and applicable fees
Engage a placement consultant to assist with finding a service that best suits your needs (optional)
Starting home care services
Fill in an application form for a service provider
Understand what costs are involved
Provide important documents regarding your financial situation
Enter into a home care agreement with your chosen provider
Have a care plan put together
Start services
PAYING FOR SERVICES
If you are eligible for the Commonwealth Home Support Programme (CHSP) or a dedicated Home care package (HCP), the government will contribute towards the cost of your home care services.
How much they’ll contribute depends on your needs. The level of support you need will be based on the outcome of your Regional Assessment Services or Aged Care Assessment Teams (ACAT) evaluation.
The government subsidy may not cover the total cost of care and, if you can afford to, your home care service provider may ask you to contribute to paying for services.
The fees you will be expected to pay will be outlined in a home care agreement before you start receiving any support services. Providers must report their pricing models to My Aged Care and any difference between the price set by a provider and charged to you must be included in the agreement.
If you are receiving CHSP care, the cost you will need to pay will depend on the provider. They are only allowed to charge clients if they are able to cover the fees, although you have a right to receive care regardless of whether you can pay for it. Roughly 10 percent of all CHSP funding is paid through client contributions, as the government will cover the rest.
Daily fees
If you have been allocated any level of HCP, you will be required to pay a basic daily fee. Support at home services vary in price across different providers and financial planning may depend on the need for support.
If you are eligible for a Level 1 HCP, the ‘basic daily fee,’ which everyone must pay, can not cost more than $11.72, as of September 20, 2024.
For a Level 2 HCP, the basic daily fee will not be more than $12.40.
The basic daily fee for a Level 3 HCP will not be more than $12.75.
PREPARING YOUR FINANCES
Finally, if you require complex home care and are eligible for a Level 4 HCP, the basic daily fee will be capped at a rate of $13.08.
Depending on your income, you will be asked to pay an income-tested care fee on top of the daily fee amount. You will be advised of how much you may need to pay by the Department of Human Services after providing your income and asset information for testing purposes. Then, the DHS will send an advice letter that will be valid for up to 120 days. This letter will be sent to both you and your provider for transparency and will allow you to coordinate your care budget.
Services Australia will review your HCP fees on a quarterly basis and determine whether you are receiving value equal to or lesser than the fees you are being charged. If you have difficulty paying the amount, then financial hardship assistance may be available to cover the required costs for both the basic daily fee and income-tested care fee. However, financial hardship assistance will not cover additional care or fees worked out between you and your provider.
No full Pensioner will pay an income-tested care fee and no part Pensioner will pay an income-tested home care fee greater than $6,834.77 per annum. If you have an annual income of over $65,020.80 dollars, you will pay an income-tested care fee on a sliding scale up to a total of $13,669.63 per annum (as of September 20, 2024).
It’s ideal that you have an idea of your current financial situation, what you plan to do with your house and how you intend to pay for home care services. To make sure you get the best outcomes for your personal circumstances, it is important to get specialist financial advice.
Get connected with My JBC App
My JBC App enables you to:
• View your latest Invoices, Service Agreements and Care Plans.
• Review your upcoming visits and other events.
• Video call family and friends at a touch of a button.
• Share “What’s Happening” with family and friends.
• Easily connect with your dedicated Just Better Care team.
A life lived on your terms.
GETTING ASSESSED 03 STEP
WHAT YOU NEED TO KNOW
GETTING ASSESSED OVERVIEW
An aged care evaluation will help to decide what level of support you require, so you can get the care that best meets your needs. You’ll be asked a number of questions so that the assessor can work out what support options are best suited to your needs. The assessment is usually done face-to-face in your home and may be done by a social worker, nurse, doctor or other health professional.
If the information provided to the My Aged Care contact centre leads a representative to believe that you are eligible for basic home support supplied through CHSP funding, you will be assessed by a professional from the Regional Assessment Service (RAS).
If you require complex care support, an ACAT will be sent to visit your home and assess you to determine what level HCP meet your needs at home or decide if you would be better suited in a residential care facility.
Book your assessment
If you’re ready to book your aged care assessment, contact My Aged Care on 1800 200 422 or visit myagedcare.gov.au where you can fill out an online form. You’ll need to provide your client user ID so the assessment team can find any information you have provided previously.
If you haven’t registered with My Aged Care before, you will need to do so. You can read more about the process on page 10 of this booklet.
How the assessment works
When the assessor comes to your home for the assessment, they will ask you some questions and consider your current lifestyle. They’ll want to know if you’re receiving any formal or informal supports already, any health concerns or chronic illness and how you deal with tasks at home. They may also look at whether you are struggling with any cognitive issues or memory loss; if you are struggling at home or if you have concerns about personal safety.
Be open and honest about your wishes and what you believe will be necessary for a greater quality of life through support at home. Assessors may request consent from you to speak with your doctor or specialist about the impact of any health conditions on your day-to-day life.
Some documents and information you may want to prepare ahead of the assessment include:
Your medical history
Your living arrangements
Your support network
Your current services and supports you are receiving
Your concerns around cognitive and behavioural functions
How you deal with daily tasks around the home
Any health and lifestyle concerns you have
The assessment is also an opportunity for you to ask questions and clarify things if you are not sure about the home care system. Your assessment should not end on a confusing or frustrating note and if you feel uncertain, ask the professional first before checking online.
You may wish to ask the following questions during your assessment:
What are my rights and responsibilities during this assessment process?
What services are available in my area?
Are there support options available for my carer?
Which financial assistance supplements am I eligible to receive?
Are there culturally appropriate services in the area?
Who can I contact if I have any questions after the assessment?
The ACAT assessment will take around an hour and at the end of the meeting the assessor will discuss the results of the assessment with you. They will review the information you have provided to determine what support option best suits you.
You will receive a letter within two weeks of your assessment to let you know if you have been found eligible for aged care services. This letter will also detail the types of services you will be able to access and any further information about how to access these supports.
My Aged Care reference number
When you first sign up with My Aged Care, you will be given a client user ID which is linked to your central client record where all the information you’ve provided will be kept. This includes your assessed needs and the government-funded care services being provided.
After the assessment, you’ll be given a referral code linked to the type of service you are eligible to access. The provider of your choice will need this referral code to access your information with My Aged Care and manage the referral. They’ll also be able to access the funding allocated to you.
The referral code is linked to the type of service you are eligible to access. If you need the support of multiple services, you will need multiple referral codes, one for each service.
If you are not given a referral code, make sure you ask for one so you can discuss your needs with your preferred service provider. A provider won’t be able to start charging you fees until they begin delivering services to you.
PRIORITY AND WAITLISTS
YOUR IMMEDIATE NEEDS
It may take some time between your assessment and the letter confirming the types of support you’re eligible for and a package becoming available.
Access to Home Care Packages is managed through a national pool of all available packages. After approval for a HCP, you will be placed in a ‘queue’ until a suitable package becomes available. With a lot of demand for HCPs, unfortunately, this means it may take some time before you can begin accessing the benefits of your HCP.
There’s a number of options to consider to access care while you are waiting for your package to become available.
Temporary access to the CHSP
You can discuss with your assessor whether there is the option to access assistance through the Commonwealth Home Support Programme (CHSP) to have some temporary services put in place while you wait for your HCP.
Getting access to CHSP is a much quicker process than a HCP. The assessor will determine if this option is the best for you, as the CHSP only provides entry-level home care assistance. You will need to pay towards some of the services, but the government will subsidise most of the help you receive.
You can receive low-level services for garden and home maintenance assistance, cleaning around the home and food preparation, basic personal care, nursing services and much more.
Interim package
You may be able to access supports through a lower level HCP than what you were assessed for while you wait.
This is known as an interim package and means you can access services sooner, rather than wait until your level package becomes available.
An interim package is only available for people who require a Level 2, 3 or 4 HCP package. Unfortunately, interim packages do have a wait time of a couple of months.
Your ACAT assessor should discuss the option of interim packages with you while being assessed.
The good thing is, if you accept an interim package, you will not lose your place in the waiting list for your approved HCP package level.
Private home care
While you are waiting for your HCP or even your interim package, you may choose to pay for services you require through non-governmentfunded providers.
These are private home care providers that are not regulated or funded by the Federal Government.
You will receive the same quality of care through private providers, but it will not be subsidised by the government, so you will need to pay for these services yourself in full.
Think about whether you can afford private home care and if you require assistance right away.
Talk to your doctor
The best person to talk to about your health issues and what to do is your doctor. There may be some services available through your GP that can provide assistance while you wait for a HCP.
The Chronic Disease Management (CDM) program is available to older Australians who have complex care or chronic conditions.
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You can receive five fully covered sessions with an allied health professional for a range of ailments. This could include conditions like asthma, stroke, cancer, diabetes, cardiovascular disease, musculoskeletal conditions and more, however, there isn’t a list of ‘eligible’ conditions you need to meet.
You do need to have the condition for over six months. The program is for patients who need a structured care approach to recover or manage their illness.
Your doctor will plan and coordinate the care of these complex conditions through other professionals, like physiotherapists, dietitians, audiologists, podiatrists, psychologists and other health experts.
You need to be recommended by your doctor for the Chronic Disease Management (CDM) program to receive allied health assistance. Keep in mind, some providers may not accept this program, so make sure you check that this is fully covered by the allied health provider you approach.
Ask family and friends for help
Your family and friends may already be providing some form of informal care to help you manage at home.
Chat with your family and friends about whether they can continue to support you until you have access to your Home Care Package or if there are some additional tasks you need help with.
Urgent needs
If you suddenly have a downturn in health and urgently need the assistance of a Home Care Package, your position in the waiting list could be moved to the top of the list.
While you will always move up on the waiting list from the date you were approved, high priority is given to people who are in more urgent need of a HCP to remain living at home safely and receiving the care they need.
You can ask for a reassessment when your health needs get worse or change, which will help speed up the process of getting access to a HCP.
Explore your options
If you would prefer just to wait for your package to be available or are not in a rush for your HCP, then you can use this time to research and visit providers, and to explore the costs of home care. Meanwhile, you may be able to make some small adjustments in your home so you can continue living safely, such as removing clutter or any falls-risks and have emergency plans in place.
When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice.
You have 56 days from the date you were assigned a package to find a provider and commence services. You can request an extension, for example: if you have trouble finding a service provider, but if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.
Helping you to prevent falls in your home
FINDING PROVIDERS 04 STEP
WHAT YOU NEED TO KNOW
FINDING PROVIDERS OVERVIEW
Choosing which home care provider to let into your home and trust with providing support is an important and personal decision — one that you want to think carefully about and shouldn’t rush.
You may want to start by writing down what you are looking for in a provider and what is important to you.
Are low fees important to you or would you like a provider who can support your cultural needs? Do you want the same support worker to assist you each time and do you want to receive support on specific days or are you more flexible with time?
It’s a good idea to discuss your wishes and options with your family and support network, as they may be able to help you research, provide independent opinions on providers or share personal experiences.
It’s useful to create a shortlist of providers in your local area, which may help narrow down your search. You can find nearby providers:
In this Support at Home guide, there is a directory listing providers starting on page 73
Online on www.HomeSupportGuide.com.au
On the government’s My Aged Care Service Finder, www.myagedcare.gov.au
By contacting My Aged Care on 1800 200 422
It’s important to be prepared before meeting or speaking with a potential provider. Take the time to make a list of what supports are important to you and how potential providers can deliver the services you need and can help you manage at home.
When considering a potential provider, take your time to do some research:
Look at the provider’s website, social media pages and online reviews
Check out their credentials, such as quality certifications and industry awards
Do they have any past or present sanctions or notices of non-compliance? You can ask them directly or check the government’s non-compliance finder online tool — myagedcare.gov.au/compliance-information/ location
When you call a potential provider for the first time, pay attention to how they answer your call.
Are staff friendly and happy to answer your questions or are they rushing you to get off the phone?
read more about Finding providers
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Ask questions
Questions to ask potential providers could include:
How long have they been operating?
Will you have a dedicated care manager?
Can you choose who is going to provide certain services?
Where and when will they provide your support?
What costs are associated with their services?
What are the hourly rates?
Do they charge case management fees?
Will there be any out-of-pocket expenses, like travel fees?
How often will your plan and the services you receive be reviewed?
How are they different to other service providers? What is their point of difference?
HOME CARE PROVIDERS LIST
There is a wide range of service providers that deliver home care and support services to members of the community who live at home.
If you have been approved for Commonwealth Home Support Programme (CHSP) funding or a Home Care package (HCP), you can choose any provider to deliver the services you need.
The first directory table lists general in-home care providers and the different supports they can provide in your home or community. The table also indicates whether services can be funded under CHSP or whether you’re able to access privately funded services.
Are their staff qualified? Do they have police checks?
Do they have an understanding of and experiences with supporting people from different cultures and backgrounds?
What checks do they complete to ensure quality of service?
Do they offer private, as well as government-funded services?
If they have past or present sanctions, how did they deal/are dealing with them?
What is the process for, and how do they handle, complaints?
When meeting with a potential provider, take a copy of your Home Care Package approval letter and support plan and, if possible, the outcome of your income assessment as this will help with your discussions.
The Home Care Package table lists approved providers and the different levels of HCP they can support. Some providers may only provide services in one specific area while others can service multiple locations.
To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left-hand side of the table.
You can use the colour-coded map on page 72 as a reference for what council districts are grouped in which region. For example, Claremont LGA is listed under Perth North.
Once you decide on a home care provider to deliver you services, they should document any arrangements made with you through a care agreement.
The care agreement is a legal document between you and your provider that outlines what you should expect from the care they have agreed to deliver.
Your home care agreement holds every bit of information about what your service provider will be providing to you in the way of care, as well as outlining what is expected of you when receiving this care.
It will explain the ins-and-outs of the fees and charges that you need to pay, outlines all the services and care you will receive including who is providing the care and will also state your responsibility as a recipient and the organisation’s responsibility as a provider.
It can be a very important document in the future if there is an issue with the provider you chose or the care you are receiving.
What is in the agreement?
Your home care agreement should include everything you discussed, as well as everything involved with receiving home care services.
Consumer advocate, COTA Australia, advises seniors to ensure the agreement covers the following:
Your name
A representative on your behalf (if you have one)
Who the provider is
The starting date of services
The date you signed the agreement
BEFORE STARTING SERVICES
Level of your Home Care Package
Your rights to advocacy assistance
Supplements you are eligible for
An attached care plan around care and service
How often your care plan should be reviewed
Who will be providing the care services to you, for example, company staff or other suppliers of care
Cost of the services; it should be detailed by the cost per hour of care as well as any surcharges that might apply
Late fees or cancellation fees if you don’t pay for your services on time or cancel a service last minute
Equipment that you may be hiring or purchasing through the service or within your package
All additional charges or services outside of the government contribution and the agreed-upon fees you would pay towards your package
Information about your rights and responsibilities
Conditions of a suspension, as well as the fees and charges involved with a suspension of services
Security of tenure, which guarantees all care and services will meet your in-home care agreement, as long as you also meet the conditions you have outlined
A statement from the provider about providing services through a consumer-directed care approach
Information about the organisation’s complaint process
Termination of agreement information, process and ‘exit’ fees
Information about your responsibility providing a safe home environment, as part of workplace health and safety
Information about your right to confidentiality and privacy while receiving services and care from the provider
It’s important to remember that this agreement is legally binding, so you should seek extra assistance with assessing your proposed home care agreement and make sure you understand it before signing on the dotted line.
Negotiating your agreement
When looking through your agreement, write down any queries or questions you have about any areas that confuse you or need clarification.
All home care agreements should be provided in plain language so that they are easy to understand.
The provider who you want to get services from is obligated to make sure you understand everything within your home care agreement.
You can negotiate fees with your provider.
Once they provide the details of how much things may cost, you can do research into other providers and compare pricings.
This means you can negotiate with your potential providers to get the best value for money for you.
If your provider is not meeting all of your queries and questions, it may be a good idea to engage an advocate or advocacy group to assist you with this process. They can also help you with negotiating your home care agreement.
Additionally, if English is not your first language, you can contact the Translating and Interpreting Service (TIS) for assistance with translating the home care agreement into your preferred language.
Care plan
Your care agreement will include a care plan, which includes what types of services you will receive, who will provide these services and when and where these services will be provided, as well as any care needs or individual goals you would like to achieve.
The care plan is an important component of a home care agreement with a provider. Your service provider will work with you to create a care plan that best meets your needs and circumstances. During the process, you may wish to involve a friend, family member or carer to help you design a care plan that is tailored to your needs.
What’s in the plan?
The provider delivering services to you will take into account support you already receive, whether that is from family, carers and local community services, and tailor the care plan to meet needs that are not yet being met.
The main components of your care plan include:
What your needs are for home care
What services you can expect to receive at home and in the community
Your wishes for home care services
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The cost of services and what you will need to pay
Who from the organisation will provide these services
Information on when they will provide these services
It will also outline your agreed arrangements for the management of your care, your level of involvement and the expectations around any formal assessments.
Consider your goals
Before your meeting to discuss your care plan, you should think about your personal goals and wishes for the home care services you will receive.
You should ask yourself a number of questions including what brings you joy and meaning in your life, what things are working at home and what isn’t, and what improvements can be made to make your daily life better.
For instance, you may be wanting help with bigger jobs around the home such as cleaning the bathroom or mopping the kitchen floor, but not completely give up the day to day chores that make you feel independent such as doing the laundry or preparing meals. Reablement may be a goal that you want to work towards where your provider assists you in working on your current skills.
Alternatively, if you are keen on remaining connected with your community, you can outline your wishes to regularly visit places in your area and catch up with friends and family or social groups.
Once you have an idea of how you want home care to improve your life, you can sit down with your provider and collaborate on your home care plan.
Co-designing the care plan
Your home care provider will refer to your aged care assessment results for services and supports you need while also taking into account your personal goals.
When putting together your care plan, your provider will consider a number of things while sorting out what services you need to receive.
For every service they put on your care plan, your provider will look at its suitability for your care needs, whether it fits within your current budget from the government, if you have specific care workers you wish to work with, and what supports you are currently receiving from friends and family.
Your provider will also talk you through all the costs of services and whether you have enough funds to cover all the services you need or want.
Sometimes, you may need to prioritise the services that are most important to your health and wellbeing to fit within your budget.
If you don’t have enough funds for the services you need, your provider can provide you with additional services if you agree to pay the cost.
Additionally, if you are non-English speaking and require a worker who can talk with you in the same language but your provider can’t fulfil this need, your provider may discuss the option of having an interpreter included in the costs of your home care plan.
There will also be a section explaining how the provider will measure your progress in meeting your goals in your home care plan.
Once you have finalised your home care plan with your provider, they will provide you with a detailed copy within the first 14 days of your signing or entering a home care agreement with your provider.
MANAGING SERVICES 05 STEP
WHAT YOU NEED TO KNOW
CAN YOU CHANGE PROVIDERS IF YOU WANT TO?
Throughout your aged care journey, there may come a time where your needs change or your supports no longer suit you. Perhaps you would like to change providers, adjust your services or require a higher level of support. For example, you have received Level 2 Home Care Package (HCP) supports for two years but your mobility has significantly decreased over that time and you would like to access higher level supports that can better assist you.
Alternatively, perhaps you’ve decided you don’t need as much help with meal planning but would prefer some extra transport assistance to get out in the community and use your funding for that instead.
Sometimes circumstances change and you need to change home care providers. This may be due to you moving to another area or if you need to access services that are not offered through your current provider. Whatever your reasons, it’s good to know that you can change providers if you want to.
Before changing providers, you should check your home care agreement for any conditions about terminating services with the provider, such as notice periods. You must always let your service provider know, in writing, that you are ending your agreement with them and from what date.
How often should you review your needs?
Accessing support services at home, either from private home care providers or through government-funded home care services, such as the Commonwealth Home Support Programme (CHSP) or a Home Care Package (HCP), will help to make life easier and maintain your independence for longer.
However, your needs may change over time — you may retain some skills or strength so you need less support or your health could decline over time meaning you may need greater or different types of care.
It is vital that you monitor your own needs and take stock of what assistance you really require at home. This is where a review of your care and services can really help.
Your first step to revising your supports is to contact your provider and ask for a care plan and budget review meeting.
Service providers have an ongoing responsibility to monitor and review the services they provide under your care plan to ensure your needs and goals are being met.
PLACEMENT JOURNEY
Your health requirements and desired living arrangements are our first priority.
info@relacs.net.au
FINANCIAL COMFORT
See yourself
You can relax when you understand aged care fees and what you can afford.
Unique placement & financial services as individual as you are.
We shortlist and liaise directly with suitable premises on your behalf giving you time for what’s important to you.
PLACEMENT JOURNEY
GET IN TOUCH
Your health requirements and desired living arrangements are our first priority.
Call our team on 08 6143 2565
You are not alone. From the first visit, through application and settlement, until the day you move in, we are here.
PLACEMENT JOURNEY
There are many ways to pay for your care. Let’s find the best approach for you.
Your health requirements and desired living arrangements are our first priority.
FINANCIAL COMFORT
We can structure your Aged Pension to help you make the most of it.
We shortlist and liaise directly with suitable premises on your behalf giving you time for what’s important to you.
You can relax when you understand aged care fees and what you can afford.
We’ll complete your Income and Asset Assessment for you.
Email your enquiry to info@relacs.net.au
Visit our website at www.relacs.net.au
We shortlist and liaise directly with suitable premises on your behalf giving you time for what’s important to you.
Get the support and clarity you need during an emotional and stressful time.
There are many ways to pay for your care. Let’s find the best approach for you.
You are not alone. From the first visit, through application and settlement, until the day you move in, we are here.
See yourself
PLACEMENT
We will consider your Aged Pension and help you maximise it.
As Financial Advisors we have you covered however tricky your financial situation.
PLACEMENT JOURNEY
You understand and There for best We Pension most We’ll and As have tricky Unique placement & fi nancial services as individual as you are.
Authorised Representative of Chalice Nominees Pty Ltd ABN 97 079 162 393 | AFSL 246305
You are not alone. From the first visit, through application and settlement, until the day you move in, we are here.
Get the support and clarity you need during an emotional and stressful time.
Unique placement & fi nancial services as individual as you are.
GET IN TOUCH
GET IN TOUCH
Call our team on 08 6143 2565
Call our team on 08 6143 2565
We can complete Centrelink paperwork for you regarding your move into care.
Get the support and clarity you need during an emotional and stressful time.
Your health requirements and desired living arrangements are our first priority.
As Financial Advisers we have you covered however tricky your financial situation.
We shortlist and liaise directly with suitable premises on your behalf giving you time for what’s important to you.
Your health requirements desired living are our first We shortlist with suitable your behalf giving for what’s important
Email your enquiry to info@relacs.net.au
Email your enquiry to info@relacs.net.au
Visit our website at www.relacs.net.au
Visit our website at www.relacs.net.au
Authorised Representative of Chalice Nominees Pty Ltd ABN 97 079 162 393 | AFSL 246305
You are not alone. From the first visit, through application and settlement, until the day you move in, we are here.
Get the support and clarity you need during an emotional and stressful time.
You understand and There for your best We can Pension most We’ll and As Financial have tricky
You are not alone. first visit, through and settlement, you move in, Get the support you need during emotional and
A review should take place at least every 12 months but can also be done at your request of if your circumstances change.
Personal goals are an important part of your care plan and should be taken into consideration during a review. Goals, such as maintaining a healthy lifestyle or achieving independence in mobility, can guide your choice of care and services. These goals can change over time or once you achieve some goals you may want to add new ones to the list.
If your health needs change, then you need to review your current services and adapt to these changes. This could mean the addition of new supports you require or removing services that no longer suit your needs.
Reviewing your HCP or CHSP could even mean a change of providers if your current provider can’t meet your support needs.
When do I need to be reassessed?
If you were assessed as having low-level care needs, but your needs have increased since then, you can request a reassessment by your local ACAT to determine if you are eligible for high-level care. You must be reassessed to move between different levels of Home Care Packages.
If you are already receiving a Level 4 package, you may need to consider other options, including: reviewing your care plan to identify alternatives and priorities (for example: reducing higher cost services, such as support on weekends and replacing them with informal supports), purchasing additional private services, the benefits of residential care, either as shortterm respite to complement your package or as a long-term option.
You will receive a new referral code when you get reassessed that you need to give to your current provider or your new service provider if you decide to change providers.
If you are accessing private home care services, any changes to your care will need to be negotiated with your private provider.
After the review, make sure your service provider gives you a copy of any agreed changes to the care plan for your records. Keep in mind that your care plan and budget allocation cannot be changed without your agreement.
Steps to choosing a new provider
If, after reviewing your services against your needs and goals, your current provider cannot offer the services or changes you want, you can switch to a different provider who is able to meet your needs.
Before changing providers you should take the time to research a new provider to make sure they can meet your needs. Go to page 56 to read more about how to choose a provider.
Contact My Aged Care to get a new referral code to give to your new provider and agree to a date to switch your care package.
Once you have agreed to a start date with your new provider, you need to notify your current provider, preferably in writing, to let them know when you are terminating your services with them.
If you have any funds left in your home care budget, the balance moves with you to the new provider, however, they may deduct applicable exit fees from this amount to cover any administrative costs.
Thinking about planning ahead?
Today we are encouraged to plan ahead. Pre-planning your funeral gives you the assurance that your choices will be acted upon. Pre-paying your funeral gives you a fixed price so your family won’t be faced with the burden of any increases to these costs. Feel true peace of mind knowing the emotional and financial stress of arranging your funeral will be taken care of.
Seniors Card members receive $250 discount on Premium Pre-Paid Fees.
*T&C’s Apply
WHO CAN HELP?
EXPERT ADVICE
Navigating home care options and costs can be confusing and overwhelming but it is important to know that you are not alone.
As well as relying on family or friends as a support to help you make decisions, like who should deliver your care and how you will fund any assistance, it can also be handy to know that there are a number of professional services available who can give specialist advice.
The fact that home care is becoming a popular option is great for you because it means that you get more choice and control over your care and who delivers it. However, this does mean that the options available to you can be hard to get your head around or know what works best for you.
Some of the overwhelming and challenging choices you or your family may face when looking into care include:
How to identify your care provider
The carer skill level required
Costs associated
Care philosophy and reputation of the provider
Care supervision
Streamlining multiple service providers
If you are feeling overwhelmed or unsure about who should provide your care, or how you will contribute financially to your care, it can be reassuring to know that you aren’t alone.
The services best suited to help you when it comes to sorting out your home care are placement consultants and financial planners. While these services do come with a fee, they can be a lifesaver for some — helping to reduce stress, streamlining the process, doing all the running around for you and taking care of all of the paperwork and documentation.
Placement consultants
There are many benefits to enlisting the support of an aged care consultant, including:
Saving many hours of research and chasing providers
Reducing family stress
Streamlining care provision through a central information source
Providing referral to financial and legal experts
Ensuring the best possible care for your loved one
Supporting the family with housing decisions
Providing backup in the event of a crisis
Facilitating good communication between family, carers and health professionals
Delivering an independent and impartial service
Home Care Services We Offer
Approved Provider Home Care Packages
Private Care
24 Hour Care at Home
Personal & Respite Care
Nursing & Palliative Care
Dementia Care
Medication Support
Social Support & Meal Preparation
Domestic Assistance & Transport
Home and Garden Maintenance
Providers for
DVA, Veteran Community Nursing, Veteran Home Care
Health Organisations
Local Government Agencies
Commonwealth Funded Agencies
Member ACCPA (Aged and Community Care Providers Association)
Placement consultants can support you and your family to navigate aged care decisions and guide you through the process, the costs, their options and how to identify appropriate and good quality care.
Their aim is to ensure the best fit with the best care for you through a holistic client-centred approach to care, considering individual preferences, like medical, cultural, religious and familial needs.
Consultants are not only able to help you connect with the right home care provider for you, they can also assist through other stages of the care journey such as through searching for respite options and, if it is required, supporting you in the transition to residential aged care.
Financial consultants
Finances can get a bit tricky at the best of times, let alone when trying to manage it around your care. Which is why, when it comes to figuring out your home care finances, it is important to know that if you need them, professionals are there ready and willing to lend a hand.
A financial consultant will be able to help you know what costs you will need to cover and manage your home care funds, including the account that any government funding will go into, and how that money is spent.
Financial advisors are professionals in financial services who are required by law to have your best interest at heart. They understand the systems and rules and how to make them work for your individual circumstances.
Your financial planner can give you financial advice on how to arrange your finances and cash flow so that they last your lifetime and cover your aged care fees, but they can also help with an Age Pension application and work on strategies to make sure your funds will last you as long as possible.
Attorney, wills & estates
This is also the time to update important documents, such as your will, Enduring Power of Attorney (EPA) or Advance Health Directive.
A legal will can ensure your assets are distributed to your preferred beneficiaries in the manner you want, avoiding unnecessary costs and delays.
Besides a standard will, there are more options available if you have complex arrangements. For instance, Testamentary Trusts provide asset protection and tax planning opportunities, but do incur additional costs.
An EPA document gives a selected person the authority to manage your financial affairs on your behalf. An EPA can become immediately effective from the time you sign it, until you formally revoke it or in specific circumstances, like the loss of capacity due to dementia.
Your EPA file will allow your chosen attorney to buy and sell assets on your behalf, enter loan agreements and action other legally binding tasks.
These documents will ensure that your financial status and assets, such as your house, are managed and protected over time, in case the complexity of your home care changes over time.
Reaching out and obtaining good advice or guidance from a professional on the costs of care may be able to help you save money when it comes to home care.
YOU HAVE A VOICE
No matter who you are, where you live or the types of care you need, you have rights related to your home care services that should be respected by providers.
Once you know what your rights are, you can assess whether any services you are already receiving are respecting your rights or not and then take steps to ensure you are receiving quality care.
If you are yet to choose a provider to deliver your home care, you can use your knowledge of these rights to choose the provider that will give you the best services.
Charter of care
The Health Department has a Charter of care recipients’ rights and responsibilities — home care that sets out exactly the rights you should expect to have while receiving home care. These rights apply to all services, including everything from home health care, such as wound care or medication management, to gardening or meal delivery.
According to the Charter, you have a right to:
Be treated and accepted as an individual and to have your individual preferences respected
Be treated with dignity, with your privacy respected
Receive care that is respectful of you, your family and home
KNOW YOUR RIGHTS
Receive care without being obliged to feel grateful to those providing the care
Full and effective use of all human, legal and consumer rights, including the right to freedom of speech regarding your care
Have access to advocates and other avenues of redress
Be treated without exploitation, abuse, discrimination, harassment or neglect
Under the Consumer-directed Care principles, you also have the right to:
Set your own goals for your supports
Determine the ongoing level of involvement and control you have over your home care
Make fully informed decisions in relation to your care
Maintain your independence as much as possible
Choose the care and services that best meet your goals and assessed needs, within the limits of the resources available
Have choice and flexibility in the way the care and services are provided in your home
Participate in making decisions that affect you
Have your representative — family member or close friend — participate in decisions relating to your care if you request it or need support to make decisions
Council (LGA*) maps
These maps provide you with a geographical reference to the Council areas in
In-home Care Services
In-home Care Services
In-home Care Services
In-home Care Services
In-home Care Services
In-home Care Services
In-home Care Services
How to read the HCP table
The table on the next few pages lists approved HCP providers in alphabetical order, detailing the HCP levels they offer and if they offer any package supplements.
Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page.’ The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on HomeSupportGuide.com.au.
The same type of care and services are provided under each HCP level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance.
The hours of care are increased at each level of care, i.e. more hours of care and services are provided under HCP Level 4 and the least under HCP Level 1.
Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.
These icons help you find the packages that are most suitable for you.
General packages suitable for all eligible clients
Packages for people with dementia
Packages for veterans Z
Packages for people who are financially or socially disadvantaged
Packages for people with housing needs and at risk of homelessness
are
Packages for people who live in rural, remote or isolated areas
Caring with Understanding, Kindness & Respect
Our Team Members are selected not only for their qualifications and experience, they must also share our values
You are in Control of Your Care Plan
We begin by listening, then together we develop your Care Plan around what is most important to you and your needs. You choose which support services you want and the days & times that suit you
Build a Care Team You Trust
We help you to build a team of 3-4 Support Workers, so you can develop a relationship based on trust and you can feel safe and comfortable at home or out in the community
Our Services
CPE Group has been looking after people in the community for more than 25 years and we would take very good care of you too.
We are a Government approved provider of care & services for My Aged Care Home Care Packages, DVA, NDIS, Interim Hospital Packages and Self Funded Clients.
General packages suitable for all eligible clients
Packages for people with dementia
These
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater
Packages for people who live in rural, remote or isolated areas
Packages for veterans
Bosnian, Croatian, Former Yugoslavian, Serbian, Slavic
Asian, CALD, European, South African; bilingual volunteers
General packages suitable for all eligible clients
Packages for people with dementia
Packages for people who are financially or socially disadvantaged Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Western Australia
Packages for people who live in rural, remote or isolated areas
Packages for veterans
General packages suitable for all eligible clients
Packages for people with dementia
Packages for people who are financially or socially disadvantaged Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Western Australia
Packages for people who live in rural, remote or isolated areas
Packages for veterans
Note: 1. Bosnian, Croatian, European, Filipino, Slavic 3. Asian, CALD, European, South African; bilingual volunteers 2. Bosnian, Croatian, Former Yugoslavian, Serbian, Slavic 4. ATSI, packages for clients in remote Aboriginal communities
ITALO-AUSTRALIAN WELFARE & CULTURAL CENTRE INC.
Celebrating 68 years of Caring for the Community
The Italo-Australian Welfare & Cultural Centre Inc has been a State Peak Organisation for the Italian Community in Western Australia since its inception in 1956.
Over the years, it has helped many thousands of people through its charitable fundraising events, including its numerous educational, aged care, welfare, child care, cultural and social programs and activities which are offered for the total benefit of both the Italian and Australian Communities.
We take pride in the quality of our services and in the quality of our care
Our services include:
ICare Home Care Packages (L1- 4): Italian Specific; CALD & General
