DPS Guide to Aged Care Queensland 2020 - full version by DPS Publishing

DPS GUIDE TO Queensland 2020

We’ll guide you to the right choice

Home Care Residential Care Retirement Living

AgedCareGuide.com.au | TalkingAgedCare.com.au |

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We were looking for aged care Then we found Arcare Arcare is a proud family-owned company with 17 aged care residences across Queensland and another 26 across Victoria and New South Wales. As soon as you enter an Arcare residence, you will discover the finest living and recreational environments. Beyond the beautiful surrounds, everyone who joins an Arcare community is supported by our unique Relationship - First Approach where nurturing honest, respectful and consistent relationships with clients is the most important thing we do. To find out more contact Arcare today.

Call 1300 299 150 or visit arcare.com.au

SUNSHINE COAST PEREGIAN SPRINGS MAROOCHYDORE NOOSAVILLE TOWNSVILLE NORTH SHORE COMING SOON

GOLD COAST HOPE ISLAND HELENSVALE PARKWOOD PIMPAMA NORTH BRISBANE CABOOLTURE NORTH LAKES TAIGUM SOUTH BRISBANE SLACKS CREEK PARKINSON EIGHT MILE PLAINS SPRINGWOOD SEVEN HILLS

Contents

QUEENSLAND 2020

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COTA message.................................................................................................................................................................................................................................................................. 4 From the Managing Editor..................................................................................................................................................................................................................... 5 Aged care explained............................................................................................................................................................................................................................................ 6 Useful phone numbers................................................................................................................................................................................................................................... 7 How to use the DPS Guide. ................................................................................................................................................................................................................ 11 Home care flow chart.................................................................................................................................................................................................................................. 12 Support at home..................................................................................................................................................................................................................................................... 13 – Commonwealth Home Support Programme...................................................................................................................................... 15 – Home Care Packages............................................................................................................................................................................................................................ 19 – Private home care....................................................................................................................................................................................................................................... 31 – Centre Based Care...................................................................................................................................................................................................................................... 33 – Day Therapy Centres............................................................................................................................................................................................................................. 34 – Veterans’ support........................................................................................................................................................................................................................................ 34 – Respite at home............................................................................................................................................................................................................................................. 35 – Transition Care.................................................................................................................................................................................................................................................. 36 – Short Term Restorative Care................................................................................................................................................................................................ 37 – Community Visitors Scheme................................................................................................................................................................................................. 38 – Transport services.........................................................................................................................................................................................................................................39 Mobility...................................................................................................................................................................................................................................................................................... 41 Nutrition..................................................................................................................................................................................................................................................................................... 43 Regional Assessment Service (RAS).............................................................................................................................................................................. 46 Aged Care Assessment Team (ACAT)........................................................................................................................................................................... 47 Aged care flow chart.................................................................................................................................................................................................................................... 50 Aged care homes................................................................................................................................................................................................................................................... 51 – Cost for residential care.................................................................................................................................................................................................................. 56 – Payment options: RAD and DAP................................................................................................................................................................................... 60 – Applying to aged care homes............................................................................................................................................................................................ 63 – Waiting for residential care...................................................................................................................................................................................................... 63 – Deciding on a home.............................................................................................................................................................................................................................. 64 – Moving into a home.............................................................................................................................................................................................................................. 65 – Daily living in a nursing home........................................................................................................................................................................................... 69 – Resident Agreement............................................................................................................................................................................................................................. 73 – Extra services........................................................................................................................................................................................................................................................ 75 – Residential respite...................................................................................................................................................................................................................................... 78 Cultural services...................................................................................................................................................................................................................................................... 79 Frequently asked questions........................................................................................................................................................................................................... 83 Aged care checklist. .......................................................................................................................................................................................................................................... 87 Special needs groups.................................................................................................................................................................................................................................... 90 Supported Residential Services................................................................................................................................................................................................ 92 Supported living..................................................................................................................................................................................................................................................... 96 Retirement living................................................................................................................................................................................................................................................... 99 Placement consultants.......................................................................................................................................................................................................................... 107 Financial advice.................................................................................................................................................................................................................................................... 110 De-stressing your move....................................................................................................................................................................................................................... 114 Estate planning..................................................................................................................................................................................................................................................... 115 Advocacy............................................................................................................................................................................................................................................................................. 117 Dementia support............................................................................................................................................................................................................................................ 118 End of life........................................................................................................................................................................................................................................................................... 121 Carer support............................................................................................................................................................................................................................................................. 122 Directory Lists & Reference Indexes – Directory contents page...................................................................... 125 This section includes all the lists and reference tables to make finding a home or service so much easier: ACAT regions, Council Districts referencing, Suburb & Town, maps, Lists of Aged Care Homes, Retirement Accommodation, Home Care Packages, In Home Care Services, Centre Based Care, Day Therapy Centres, Products & Services.

QUEENSLAND 2020

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COTA message “At a time when there has been significant negative media coverage about aged care, and a Royal Commission into Quality and Safety in Aged Care, it’s important to be reminded that Australia has one of the best aged care systems in the world. Parts of the media like to focus on the negatives and imply that they are the general rule. They are not. It ignores the fact that every day, thousands of older Australians are receiving quality support to live longer in their own homes or are being cared for in a safe environment by dedicated passionate staff in aged care homes across the country.

COTA message

Those same media consistently refuse to air positive stories about remarkable new developments in aged care happening all over Australia, or even stories about what is being done to address the problems that do exist. I know this first hand, because ABC programs like Four Corners and 7.30 have declined to have me on their exposes because I want to focus on solutions. COTA convinces government to adopt new policies and standards, but those media are not interested. Over the last few years we have seen important changes in aged care. In 2012, the then Labor government announced a 10 year plan to increase Home Care Packages (HCPs) from 60,000 to 140,000. We know now that number is grossly insufficient but at the time it was a quantum shift. As I write, the Coalition has increased the 2022/23 target to 157,000 packages, and brought forward 20,000 of them to earlier dates, but many more will be needed to bring waiting times to a reasonable level. I’m confident this will happen. In February 2017, the HCP program underwent ground-breaking change as a result of a

Coalition pledge in the 2015 Budget. HCPs went from being assigned to aged care providers to being under the control of the consumer, the person who uses the package, or their family. The consumer can now negotiate what they want and take the package to any provider they choose and move it if they are not happy. Since then, the Minister has legislated to require that providers give consumers much more information about services and prices. In the 2018 Federal Budget, the Coalition agreed in principle to a COTA demand that just as HCPs are now allocated to consumers, so will residential care funding be in future. High quality providers who are in demand, with waiting lists, will be able to offer services to new people, which they cannot do now. An Impact Study is underway to plan how and when to do this, but the change will happen soon. More recently we have seen the creation of the Aged Care Quality and Safety Commission which brings the accreditation, complaints and compliance functions together in a “one stop shop”. We now have a single quality framework across residential and all home care and since 1 July 2019 new aged care standards that are much more consumer focused. COTA Australia is the peak national advocacy body for older Australians. We have been the leading advocate for much greater consumer choice and control in aged care. We have had a lot of success and more is on the way. We are now partnering with DPS to improve consumer information and choice about services, and providing opportunity for direct consumer feedback and comment on services. By creating a marketplace for you to choose between providers, and giving you the opportunity to ‘Leave a Review’ of any service or village, DPS is strengthening consumer choice. An independent, unbiased resource such as this DPS Guide, together with the online directory AgedCareGuide.com.au, assists you to make the right aged care choices for your specific circumstances, and can help you take greater control of your care.”

Ian Yates AM Chief Executive COTA Australia

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QUEENSLAND 2020

From the Managing Editor Welcome to the 2020 edition of the DPS Guide to Aged Care Queensland. For more than 20 years the DPS Guide to Aged Care has provided seniors and their families with essential information about aged care in Australia. Our print and online publications are an essential tool to help you understand and access aged care services – from home and community care through to residential care accommodation and retirement living options. To help you understand the aged care process even better we have created easy to follow flow charts which visualise your options and the steps to take for home care and residential aged care. The articles in the front half of the book give detailed descriptions of the various aged care services available and discuss any financial and legal issues you need to be aware of, as well who can assist with expert advice around advocacy and placement. The directory section at the back provides a comprehensive list of all Australian Government subsidised residential accommodation and approved home care package providers. An extensive list of retirement living operators and private providers of homes and services are also included.

You can use the DPS Guide in conjunction with our website – AgedCareGuide.com.au – which provides greater detail on the services offered by individual aged care homes, home care providers, retirement villages, as well as professional services and products. Simply type in the associated ‘DPS Web ID’ number from this book in the space provided on the website to link directly to a chosen home, service or product.

From there you can save the listing, share it with friends and family, contact the facility by phone or send an enquiry directly to the facility. Current bed vacancies, as well as home care availability and retirement units for sale or lease, are also listed on the website. We would like to wish you all the best as you embark on your journey in locating the home or services to suit your needs. When engaging a service, please advise the aged care home, retirement village, community care provider, or product and service provider that you found their details in the DPS Guide to Aged Care.

We welcome any suggestions on information we can provide in the next edition of the DPS Guide to Aged Care or on AgedCareGuide.com.au to further assist in your journey. Simply email margot.white@dps.com.au I look forward to hearing from you.

Margot White – Managing Editor

Allity Aged Care

Proud to be called Home Every Allity Home is exactly what the name implies - a place where our residents can continue to share every day experiences with family, make it their own and maintain active and rewarding lifestyles in a way that is meaningful. Living at Allity is all about making the best of every day regardless of life’s limitations, and more often than not, it’s just having someone there to remind you that you can. Keperra Sanctuary Aged Care Keperra | t: 07 3355 5599 Sylvan Woods Aged Care Birkdale | t: 07 3207 2830 Villa Serena Aged Care Robina | t: 07 5665 5999

Making every day the best it can be

www.allity.com.au

QUEENSLAND 2020

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Aged care explained Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what is available to you. What is aged care?

Aged care is a term most easily understood as being nursing homes and home care. It may also refer to community services, specific geriatric health care and community centres.

Aged care explained

Below you will find a brief description of what care options might be available to you, which will direct you to the different sections of the DPS Guide for more detail.

Support at home

If you want to stay in your own home but need assistance to continue living independently, there are numerous services available, both Government and privately funded, to help you manage better at home. You can choose to pay for help at home yourself or you can get support through Government funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program. Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance and home maintenance. Basic assistance is offered through the CHSP. See page 15 for information about how the CHSP may be able to assist you. If your needs exceed the level of support offered though this program, then a Home Care Package can offer higher intensity support to help you stay at home. There are four types of packages delivering different levels of care. Find out more about HCPs on page 19. All Government funded services are listed in this DPS Guide as well as a wide range of private services.

Respite care

Respite care offers the opportunity for both you and your carer to take a break for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and community care services in your own home, and is available under the Commonwealth Home Support Programme (CHSP). See page 35 for more information about home and community respite care or page 78 for residential respite.

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QUEENSLAND 2020

Residential aged care

Other names for residential aged care include aged care home, nursing home and aged care facility. These are all subsidised by the Australian Government. Entry into a Government funded residential aged care home requires an assessment by an Aged Care Assessment Team (ACAT). See page 50 for information about residential aged care, how to access it and what you may need to pay. There are also a number of non Government funded residential aged care homes, often referred to as supported and assisted living complexes. See page 96 for more information.

Retirement living

Retirement villages are not nursing homes. They are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting. Generally, the land is owned by the operator and residents enter into a lease type arrangement so that they can live there for as long as they choose to do so. Some villages may offer units to be purchased on a freehold basis. See page 99 for advice on retirement accommodation.

Useful phone numbers

If you are no longer able to remain living independently at home, moving into residential aged care can ensure quality of life and comfort.

Useful phone numbers Aged & Disability Advocacy (ADA) Australia.................1800 818 338

National Continence Helpline............................................................1800 330 066

Alzheimer's Queensland Helpline.................................................1800 639 331

Office of the Public Advocate.............................................................07 3224 7424

Aged Care Quality & Safety Commission...........................1800 951 822 Carer Gateway............................................................................................................1800 422 737

Carers Support...........................................................................................................1800 242 636

National Dementia Helpline..................................................................1800 100 500 Older Persons Advocacy Network (OPAN).......................1800 700 600

Commonwealth Respite and Carelink Centres.........1800 052 222

Partners in Culturally Appropriate Care (PICAC). – Diversicare..............................................................................................................1300 348 377

Dementia Support Australia (DSA)..............................................1800 699 799

Queensland - Seniors Card..................................................................................... 13 74 68

Elder Abuse Prevention Unit................................................................1300 651 192

Services Australia Centrelink - Carers & Disability................. 13 27 17

COTA........................................................................................................................................07 3316 2999

Queensland Government - Home Assist Secure................... 13 74 68

Department of Veterans' Affairs......................................................1800 555 254

Seniors Enquiry Line..........................................................................................1300 135 500

Ethnic Communities . Council of Queensland (ECCQ)......................................................07 3844 9166

Services Australia Centrelink - Medicare............................................ 13 20 11

Legal Aid Queensland....................................................................................1300 651 188

Translating & Interpreting Service............................................................... 13 14 50

Independent Living Centres Australia....................................1300 885 886

My Aged Care.............................................................................................................1800 200 422

Services Australia Centrelink - Older Australians. .................. 13 23 00

The Public Trustee...............................................................................................1300 360 044

QUEENSLAND 2020

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My Aged Care My Aged Care is a Government operated website and contact centre for people who would like Government support to access in home support, community or residential care.

My Aged Care

The service can help you find information about subsidised aged care options including the different types of Government funded services available, eligibility for those services and the associated costs. To receive assistance, you, a family member, carer or client representative can register your details with My Aged Care and you will need to be assessed to access any Government subsidised services. My Aged Care then assigns you with an Aged Care user ID and keeps a central client record which includes your assessed needs and the Government funded care services being provided. Visit myagedcare.gov.au or call 1800 200 422 for more information.

Referral code

Once you’ve been assessed and found eligible for services, you should be given a referral code. The service provider of your choice will need this referral code to access your information and manage the referral. The referral code is a five digit number linked to the type of service you are eligible to access. If you need the support of multiple services, you will need multiple referral codes, one for each service. If you are not given a referral code make sure you ask for one so you can discuss your needs with your preferred service provider. If you have been found eligible for a Home Care Package there may be a wait time before a suitable package becomes available. In the meantime you may be allocated an interim package at a lower level or choose to self-fund your supports. You will receive a letter from My Aged Care to advise you when you have been allocated an available package. To assist you in your search, an independent information source like the DPS Guide to Aged Care publications and the linked AgedCareGuide.com.au website can help. These resources give a comprehensive overview of all care options and care providers available. Through our online tool Care Opinion on AgedCareGuide.com.au, you can read stories from other consumers about their experience with specific providers to assist with your decision making.

DPS Guide to Aged Care Queensland 2020 Printed May 2020 RRP $44, inc GST Managing Editor Margot White margot.white@dps.com.au Chief Executive Officer Michelle Beech

DPS Publishing Pty Ltd ● 1300 186 688 ● 145 South Tce, Adelaide SA 5000 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730 Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 1300 186 688 in Australia The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. Images within this publication may have been altered from their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ®Aged Care Guide is a registered trademark. ® DPS Guide to Aged Care is a registered trademark.

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For residents at Carinity Aged Care communities, “living with purpose” goes beyond just physical health. We enable opportunities to connect within a vibrant community for a true sense of belonging.

Carinity Aged Care. Living with purpose. Home Care

Respite Care

Residential Aged Care

Call 1300 109 109 Visit carinity.org.au

AC031-0120

Living with purpose

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QUEENSLAND 2020

How to use the DPS Guide The information featured in the DPS Guide to Aged Care Queensland 2020 will inform you on a number of considerations when choosing accommodation and care options. The articles up to page 123 will help you become better informed about aged care, community care and retirement living.

How to use the DPS Guide

The DPS Guide also includes a comprehensive directory of residential aged care homes (see pages 130 –159); retirement accommodation (see pages 160 –163); home care packages (see pages 164 –178); and facilities or services specific to your cultural background (see pages 178 –182).

How do I find what I’m looking for?

There are a number of ways you can use the DPS Guide in order to find aged care homes, retirement accommodation, home care packages, products or services.

The index on page 192 can help you to find the main information topics in the book and can direct you to the different directory tables for aged care homes, retirement villages, in home care options or product/services in the back of the Guide. Each Council District (also known as a Local Government Area or LGA) on the referenced page includes a list of suburbs with homes or villages in each suburb listed in alphabetical order.

You will find some retirement accommodation listed within the residential directory where they are co‑located on the same geographical site as the aged care home. Locality search: If you know the Council District, suburb or town, then use the cross reference index on pages 127–129. Each of these lists are in alphabetical order and you can then refer to the page referenced.

Cultural search: If you are of non-English speaking background, or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on pages 178 –182.

Searching for other services . . .

If you are looking for In Home Care Services, Centre Based Care, Day Therapy Centres or other Products and Services, you can find this in grid form in the directory section (pages 182 –189).

Visit AgedCareGuide.com.au for a complete list of services available near you.

www.Ag edCareGuide.com.au

QUEENSLAND 2020

131

Local Government Areas (State Maps)

DPS GUIDE TO

This map provides you with a geographical reference to the LGA areas in Queensland.

Aged Care Home Name Forest Lake Lodge Anam Cara Aged Care Community

LGBTIQ

Queensland 2020

Metropolitan & surrounds

TORRES STRAIT ISLAND

LGBTIQ LGBTIQ LGBTIQ

TORRES

NORTHERN PENINSULA

LGBTIQ

SUNSHINE COAST

LGBTIQ

SOMERSET

MAPOON

MORETON BAY

We’ll guide you to the right choice

NAPRANUM WEIPA

LOCKHART RIVER

BRISBANE LOCKYER VALLEY

AURUKUN

COOK

HOPE VALE

GOLD COAST

SCENIC RIM

ETHERIDGE

CROYDON

HINCHINBROOK TOWNSVILLE BURDEKIN

MCKINLAY

Regional

RICHMOND CHARTERS TOWERS

WHITSUNDAY

CLONCURRY

MACKAY FLINDERS

ISAAC BOULIA

LIVINGSTONE

WINTON ROCKHAMPTON

BARCALDINE

Home Care

LONGREACH

Residential Care

GLADSTONE

CENTRAL HIGHLANDS

WOORABINDA

DIAMANTINA

BLACKALL-TAMBO

BANANA

BARCOO

BUNDABERG

NORTH BURNETT

FRASER COAST NOOSA

QUILPIE

CHERBOURG

MURWEH

GYMPIE SOUTH BURNETT

MARANOA

Retirement Living

WESTERN DOWNS

TOOWOOMBA BULLOO PAROO

AgedCareGuide.com.au | TalkingAgedCare.com.au |

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LGBTIQ

Knowles Court Aged Care Community Sinnamon Park 1800 448 448 14628

LGBTIQ

Nash Court Aged Care Community

LGBTIQ LGBTIQ Maltese NESB Polish Polish

Reid Court Aged Care Community

Sinnamon Park 1800 448 448 14626

St Mark's Aged Care Community Francis of Assisi Home

Chermside 1800 448 448 14422 West Mackay 4952 2028

Warrina Innisfail Cabanda Care

Innisfail 4030 2500 Rosewood 5464 2392

OzPol Villa

Nundah 3238 6700

14704 14718 14448 19377

Scandinavian Finlandia Village

Thornlands 3829 4800

Sri Lankan

Springwood 1300 299 150 22020

Arcare Springwood

Vietnamese Forest Lake Lodge

Forest Lake 3278 9486

14722 14603

Sinnamon Park 1800 448 448 14627

people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically

CASSOWARY COAST PALM ISLAND

MOUNT ISA

Geebung 1800 448 448 14599

indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

YARRABAH CAIRNS TABLELANDS

Corinda 1800 448 448 14486

Chermside 1800 448 448 14416

DPS Web ID 21104

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted

MAREEBA

CARPENTARIA

Parkwood 1300 299 150 22324 Chermside 1800 448 448 18473 Sinnamon Park 1800 448 448 14659 Sinnamon Park 1800 448 448 14358 Sinnamon Park 1800 448 448 14629

PHONE (07)

Bellmere 3505 3201

Chermside 1800 448 448 14405

cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all

DOUGLAS

BURKE

Parkview Aged Care Community

Table of Home Care Package (HCP) providers offering culturally appropriate services

WUJAL WUJAL

DOOMADGEE

John Wesley Gardens Kentish Court Aged Care Community

Aged Care Home Name New Direction Care

Culturally appropriate Home Care Packages

PORMPURAAW

KOWANYAMA

Arcare Parkwood Bethesda Caring Centre Cooper House Aged Care Community Dovetree Aged Care Community Emmaus Village Aged Care Community Jacobs Court Aged Care Community

LGBTIQ LGBTIQ

Cultural Group LGBTIQ LGBTIQ

PHONE (07)

BALONNE

GOONDIWINDI SOUTHERN DOWNS

Reproduced with the permission of the Queensland Government

Cultural Group African

Service Provider Carers Link Aged Support Services

3901 1165

DPS Web ID 18606

Cultural Group ATSI

Service Provider Blue Care Wakka Wakka Jinda Community Care

African

Heather Hill Home Care

African

Liberty Community Connect Home Care Packages

Arabic

Home Caring

Arabic

IWAA Home Care Services

3208 6333

17387

Asian

AQ Brisbane North Home Care Packages

3857 2191

18403

Asian

Cabanda Care

5464 2392

14448

ATSI

IUIH Home Support Brisbane South

1800 802 265 17385

Asian

Cathay Home Care Packages

3720 9122

20286

ATSI

Bur-Del Home Care Program

5578 1668

38341

ATSI

Burringilly Social Support Group

1300 875 377 39049

3275 3688

17261

ATSI

Central West Community Options Program

ATSI

CÜRA Home Care Packages

ATSI ATSI

Injilinji Aged Care Unit IUIH Home Support Caboolture

1800 802 265 22340

Asian

Chinese Fraternity Association of Queensland

3252 9803

17262

ATSI

IUIH Home Support Hervey Bay

1800 802 265 22341

Asian

Focal Community Services

3812 2014

38370

ATSI

IUIH Home Support Logan River Valley

1800 802 265 22342

Asian

Home Caring

1300 875 377 39049

ATSI

IUIH Home Support North Brisbane

1800 802 265 22338

Asian

Liberty Community Connect Home Care Packages

5578 1668

38341

ATSI

IUIH Home Support Sunshine Coast

1800 802 265 22339

ATSI

All Aged Care Home Care Packages

3238 6700

17247

ATSI

Jymbilung House Aged & Disabled Care Services

PHONE (07)

ATSI

annecto at Home Support Sunshine Coast

1800 266 328 21405

ATSI

Kal'ang Respite Care Centre Aboriginal Corporation

ATSI

At Home Services Feros Care West Moreton

1300 763 583 21410

ATSI

Aurukun Shire Council Community Home Help

ATSI

Blue Care Brisbane Southside Community Care

ATSI

Kalwun Community Care

21054

ATSI

Kowanyama Aged Care Services

1300 258 322 17313

ATSI

Blue Care Charters Towers Community Care

ATSI

Blue Care Dha'li Community Care

4060 6834

DPS Web ID 1300 258 322 17315 PHONE (07)

4783 4560

17359

3208 4785

17364

4657 2680

17429

5527 8011

17404

4749 0005

17442

5541 4025

17391

4124 7780

17392

5522 9197

18692

4060 5186

17455

4056 9290

14717

4979 0992

17405

ATSI

Mutkin Residential Aged Care

1300 258 322 17343

ATSI

Nhulundu Health Service

1300 258 322 17319

ATSI

Northern Peninsula Area Community Options Program 4048 6616 17406

ATSI

Blue Care Goondiwindi Community Care

1300 258 322 18026

ATSI

Northern Regional ATSI Home Care Packages

ATSI

Blue Care Ipswich Community Care

1300 258 322 18687

ATSI

NWRH Home Care Packages

1800 799 244 21404

ATSI

Blue Care Kingaroy/Nanango Community Care

1300 258 322 20342

ATSI

Ozcare Home Care Cairns

1800 692 273 17294

4779 6406

17458

ATSI

Blue Care Mackay Community Care

1300 258 322 17282

ATSI

Ozcare Home Care Ipswich

1800 692 273 17297

ATSI

Blue Care Roma Community Care

1300 258 322 17445

ATSI

Ozcare Home Care Toowoomba

1800 692 273 17300

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

QUEENSLAND 2020

192

www.Ag edCareGuide.com.au

DPS Web ID 14603

Bray Park 1800 448 448 14536

Forest Lake 3278 9486

REDLAND IPSWICH LOGAN

MORNINGTON

QUEENSLAND 2020

180

Cultural Group Jewish LGBTIQ

Index Abbreviations............................................................................................................ 126 Aboriginal and Torres Strait Islander (ATSI) ................................................91 Advocacy...................................................................................................................... 117 Aged Care Assessment Team (ACAT) ...............................................................47 Appeal .........................................................................................................................47 Assessment ..............................................................................................................47 Referrals .....................................................................................................................47 Regions .................................................................................................................... 126 Aged care checklist ........................................................................................... 87-88 Aged care explained....................................................................................................6 Aged care homes ............................................................................................... 51-59 Accommodation payments .............................................................................59 Accreditation and certification......................................................................53 Basic Daily Fees ......................................................................................................56 Charter of rights ............................................................................................ 54-55 Complaints................................................................................................................55 Costs ..................................................................................................................... 56-59 Cultural services............................................................................................. 79-81 Directory listings ...................................................................................130 –159 Extra services...........................................................................................................75 Extra Services directory listings................................................................. 159 Frequently asked questions .................................................................... 83-84 Homes and their services ......................................................................... 51-53 How much will I pay............................................................................................58 Payment Options ..................................................................................................60 Quality standards..................................................................................................54 RAD & DAP ................................................................................................................60 Where do I start .....................................................................................................51 Applying to a home..................................................................................................63 Waitlist........................................................................................................................63 Vacancy............................................................................................................... 63-64 Assessments .......................................................................................................46 - 47 Care leavers ...................................................................................................................90 Carer support ............................................................................................................ 122 Counselling services ......................................................................................... 123 Support groups ................................................................................................... 123 Support lines ........................................................................................................ 123 Centre Based Care Services...................................................................................33 Directory listings ...................................................................................185 –187 Commonwealth Home Support Programme (CHSP) .................... 15-19 Am I eligible? ..........................................................................................................16 Directory listings ...................................................................................182 –184 Types of services provided ....................................................................... 15-16 Urgent needs ...........................................................................................................16 What is CHSP? .........................................................................................................15 Who is CHSP for? ...................................................................................................16 Who pays for CHSP services?..................................................................16, 19 Community Visitors Scheme................................................................................38 Consumer Directed Care.........................................................................................13 Costs for residential care........................................................................................56 Culturally and Linguistically Diverse (CALD) people..............................90 Directory listings ..................................................................................178 –182 Daily living in a nursing home ................................................................... 69-70 Day Therapy Centres.................................................................................................34 Directory listings ...................................................................................188 –189 Deciding on a home .................................................................................................64

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Abbreviations See page 126

Definition of often used terms ........................................................................ 124 Dementia..................................................................................................................... 118 Changed behaviours ........................................................................................ 119 Dementia and aged care ............................................................................... 119 Specialised support .......................................................................................... 120 Where can I get help?...................................................................................... 119 Directory index......................................................................................................... 125 Aged care home listings ...................................................................130 –159 Centre Based Care listings................................................................185 –187 Council reference index .................................................................................. 127 Culturally approapriate homes and services.........................178 –182 Day Therapy Centres listings...........................................................188 –189 Extra Services homes listings...................................................................... 159 Home Care Packages listings..........................................................164 –178 In home care provider listings .......................................................182 –184 Local Government Area (LGA) reference index ................................. 127 Organisation & buisness index......................................................190 –191 Products & services listings.......................................................................... 189 Retirement accommodation listings .........................................160 –163 Suburb reference index .....................................................................128 –129 Supported and assisted living listings................................................... 160 Town reference index .........................................................................128 –129 Disability.........................................................................................................................91 End of life .................................................................................................................... 121 Family and friends............................................................................................. 122 Palliative care in a nursing home ............................................................. 122 Residents with dementia .............................................................................. 122 Services to help at home ............................................................................... 121 Estate planning........................................................................................................ 115 Executors and Administrators..................................................................... 115 Financial advice ....................................................................................................... 110 Financial counselling ....................................................................................... 111 How an expert can help ................................................................................. 110 Important questions to ask.......................................................................... 111 Paying for your care.......................................................................................... 110 What will it cost.................................................................................................. 111 What you ought to know - five facts ...................................................... 112 Financially disadvantaged....................................................................................91 Home Care flow chart..............................................................................................12 Home Care Packages........................................................................................ 19-30 Approved providers ..................................................................................... 20-21 Are you eligible? ....................................................................................................24 Care Agreement .....................................................................................................24 Cost .......................................................................................................................24, 29 Directory listings ...................................................................................164 –178 Exit fees ......................................................................................................................20 How much you will pay .....................................................................................29 Priority ................................................................................................................ 19-20 Quality and complaints .....................................................................................30 Services not provided ................................................................................. 23-24 Services provided..................................................................................................23 Types of packages ........................................................................................21, 23 Homeless ........................................................................................................................91 How to use the DPS Guide ....................................................................................11 LGBTIQ ...................................................................................................................... 90-91 Mobility ................................................................................................................... 40-42 Improve access .......................................................................................................41 Safety at home .......................................................................................................41

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www.Ag edCareGuide.com.au

Mobility continued Independent Living Centres ...........................................................................42 Moving into a home......................................................................................... 65-66 What can you bring .............................................................................................65 Making the transition ........................................................................................66 Moving services ....................................................................................................... 114 My Aged Care ..................................................................................................................8 Nutrition ................................................................................................................. 43-44 Placement consultants ........................................................................................ 107 Choosing a placement consultant............................................................ 108 Feelings of guilt .................................................................................................. 109 How a placement consultant can help .................................................. 107 Negotiate and advocate for you ................................................................ 108 Resolving family disputes ............................................................................. 109 Private home care.............................................................................................. 31-32 Regional Assessment Service (RAS)................................................................46 Assessment ..............................................................................................................46 Referrals .....................................................................................................................46 Regaining your independence ...........................................................................36 Retirement living.......................................................................................................99 Before signing ..................................................................................................... 103 Choosing a village ............................................................................................. 103 Community............................................................................................................ 106 Departure/exit fee............................................................................................. 102 Deposit or entry contribution ..................................................................... 101 Directory listings ...................................................................................160 –163 Fees and charges ................................................................................................ 101 Finding the right village ................................................................................ 102 Life in a village .................................................................................................... 103 Ownership.............................................................................................................. 101 Rental units ........................................................................................................... 102 Types of villages.....................................................................................................99 Vacating .................................................................................................................. 102 Resident Agreement ........................................................................................ 73-74 Residential Care flow chart ..................................................................................50 Respite ...................................................................................................................35, 78 At home......................................................................................................................35 Centre Based Respite Care ...............................................................................35 Cost .......................................................................................................................35, 78 Eligibility....................................................................................................................35 Residential respite................................................................................................78 Restorative care ..........................................................................................................37 Rural & Regional clients.........................................................................................91 Short term Restorative Care ................................................................................37 Special needs groups ...............................................................................................90 Technology at home.................................................................................................42 Transition Care.............................................................................................................36 Transport services......................................................................................................39 Supported Living ............................................................................................... 96-97 Care Communities ................................................................................................96 Choosing a community .....................................................................................97 Directory listings ................................................................................................ 160 Supported Residential Services (SRS).................................................... 92-93 Costs .............................................................................................................................93 Respite ........................................................................................................................93 Useful phone numbers ..............................................................................................7 Veterans ..................................................................................................................34, 90

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Home Care flow chart

You may be placed on a waitlist until a package becomes available

Government subsidised care

At anytime! You Your family or carer

Placement consultant Contact My Aged Care 1800 200 422

Social worker Case manager Hospital discharge planner These professionals know the system really well and their help can make your search much easier. Other useful people:

More complex care

Entry level

ACAT

RAS

Local council

CENTRE BASED CARE

TRANSPORT

1, 2, 3, 4

Find a provider

DAY THERAPY CARE

HOME MAINTENANCE

Select any provider

Choose your preferred approved provider

SHOPPING

MEALS

Case manager, advisor or placement consultant

HCP

CHSP

Veterans' Affairs

In urgent cases you may be able to access care before a RAS assessment

Consult your DPS Guide to Aged Care for a list of choices for any of these options or visit AgedCareGuide.com.au

Financial advisor Health fund

self-funded home care

You can find someone to help you: Aged care advisor

RESPITE

MEDICATION

SUPERVISION

SHOWER

PERSONAL HYGIENE

DRESSING

WOUND CARE

ALLIED HEALTH

ACAT Aged Care Assessment Team CHSP Commonwealth Home Support Programme HCP Home Care Packages RAS Regional Assessment Service

TRANSITION CARE

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Support at home To help you live independently in your own home and community for as long as possible, there are many home care products and services available. Depending on your personal situation and the level of assistance you require, you may be entitled to in home support or a Home Care Package. After a hospital stay, the Transition Care Program might be able to assist in your recovery and to return home. Or you may need to access respite care to give your carer a short break from the caring role.

In home support

Home care products and services range from assistance with daily chores to personal care, providing meals, transport assistance and equipment. The Government continues to significantly increase support for home and community based aged care with particular integrated packages available. Private businesses also offer home care services.

Consumer Directed Care

Consumer Directed Care (CDC) gives you and your carers greater say about the types of care services you receive and the delivery of those services. All Home Care Packages are delivered on a CDC basis and the funding for a package is allocated directly to you instead of to the provider. Providers are required to work in partnership with you to create a package of services that meets your goals and needs, and gives you the information you require to allow you to: Choose the provider best suited to you and change provider if necessary Allow you to control the types of care you access, how it is delivered and who provides that care Set your goals regarding being independent for as long as possible, remaining healthy, or returning home after a hospital stay Determine how much involvement you want in managing your package Get ongoing monitoring and formal reviews by your provider to ensure your package continues to meet your needs Have greater transparency on how your package is funded and the funds are spent through the Care Recipient Agreement

Support at home

To assist with your care needs is a Government priority, so you can continue living in the comfort of your own home where possible.

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Toowoomba

Brisbane Gold Coast

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QUEENSLAND 2020

Commonwealth Home Support Programme (CHSP) If you want to stay in your own home, but need some help with daily tasks or require entry level care, the CHSP may be able to help. The CHSP combines four Government funded home support programs into one streamlined and simplified program. They are:

Home and Community Care (HACC) program; National Respite for Carer Program (NRCP); Day Therapy Centres (DTC) program; and the Assistance with Care and Housing for the Aged (ACHA) program. To determine if the CHSP is the right program for you, you will need to be assessed by a Regional Assessment Service (RAS). See page 46 for more information. If you have more complex needs, a Home Care Package may be a better option. You can access similar services to the CHSP, coordinated and tailored to meet your specific needs (see page 19 for more details). Contact My Aged Care on 1800 200 422 to find out how you can arrange a home support assessment.

What is CHSP?

Subsidised by the Australian Government, CHSP is an entry level home help program if you are mostly – but not completely – able to live and cope on your own, and don’t yet need higher levels of support at home. The program can also help your carer. If your carer needs to attend to everyday activities, the CHSP can arrange for someone to help you while they are away.

What types of services are provided?

CHSP services provided in the community may include:

Social support – social activities in a community-based group setting Transport – help to get out and about for shopping or appointments Services provided at home may include:

Domestic assistance – household jobs such as cleaning, clothes washing and ironing

Personal care – help with bathing, showering, dressing, or toileting Home maintenance – minor general repair and care of your house or yard, for example, changing light bulbs or replacing tap washers

Home modification – minor installation of safety aids such as alarms, ramps and support rails in your home

Nursing care – a qualified nurse comes to your home and may, for example, dress a wound or provide continence advice

Commonwealth Home Support Programme

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Commonwealth Home Support Programme

Some CHSP services can be provided either at a community centre or in your home such as: Food services – If you are finding it difficult to prepare meals, services may include providing meals at a community centre, helping with shopping for food, preparing and storing food in your home, and delivering meals to your home. Allied Health support services – If you have particular health problems, for example with speech or walking, or need help with ongoing problems resulting from an accident or illness, you may be able to access allied health services. They include services such as physiotherapy, podiatry, speech therapy, occupational therapy and advice from a dietitian.

Who is CHSP for?

If you are 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person, are still living at home and need help to continue living independently, you or your carer could apply for home help services under the CHSP by contacting the My Aged Care contact centre on 1800 200 422.

Am I eligible?

You will need a home support assessment to determine exactly what help you need at home. The assessment will be done by a representative of the Regional Assessment Service (RAS). A local RAS assessor will look at your ability to cope with various activities in your daily living. Together you will be able to work out what sort of help and how much you need, and what it might cost.

Urgent needs

If you’re in a situation where you have an urgent need for home support services and your safety would be at risk if those needs are not immediately met, it may be possible to receive CHSP services before you have been assessed by a RAS. This only happens in exceptional circumstances and is only for a limited time until an assessment can be organised to determine long term care options. Services generally considered to relieve an urgent need for care include nursing, personal care, meals and transport. It will depend on your personal circumstances whether you’ll be able to receive interim services before an assessment. Call the My Aged Care contact centre on 1800 200 422 to find out more.

Who pays for CHSP services?

CHSP is subsidised by the Government however there generally is still a fee for each service. You are encouraged to contribute towards the cost of your care if you are able to do so. The amount you contribute depends on the type and number of services you require and can differ from one service provider to the next.

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HOMECARE BallyCara HomeCare will help you to stay …active and healthy …in your own home …connected to your community Through a range of services to suit your individual needs we will help you to live a fulfilling independent life in your home and community BallyCara offers help and support throughout South East Queensland. 1300 272 222 homecare@ballycara.com

VILLAGE A charitable organisation proudly serving the community since 1983. Imagine a place with an established, inclusive community that has a reputation for providing an enviable retirement lifestyle with award winning services, onsite emergency response team and aged care. The BallyCara Village of Friends is situated at Scarborough positioned idyllically by the waters of Moreton Bay offers ongoing care, assisted living services and the perfect setting for home.

Villas & Apartments available 1300 272 222 info@ballycara.com

What’s more, as a Resident at BallyCara, you’ll enjoy total access to our Wellness Centre including gym, pool, café and various activities and events including river and bay cruises on our 48ft cruiser.

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Some organisations may charge a set fee for their services, while others may ask for a voluntary donation, charge a membership or subscription fee. How much you pay is discussed and agreed upon between you and your service provider. The rate is set before you begin receiving the relevant services. If you are receiving multiple services from one or more service providers and these services overlap, it may be possible to ‘bundle’ the cost for these services. To find out specific costs you should contact your service provider.

Home Care Packages A Home Care Package (HCP) provides services that will help you to remain at home for as long as possible, as well as giving you choice and flexibility in the way that the care and support is provided. Over the last few years the Australian Government has introduced some major changes to the aged care system, including the HCP program, to give consumers even more control over the services they receive. HCPs are no longer owned by a service provider but by you, the consumer. This means that once you have been approved for a HCP, you can contact any preferred approved service provider to give you the care you need. Funding will be linked to you and not to a provider, making it easier for you to change providers if you wish. For example, if you’re moving to a different area, you can simply take your package with you and find a new provider. This doesn’t mean the money goes into your bank account. The Government funding is still paid to an approved provider for them to pay the carers and other bills. It simply means the packages are portable and if you change providers any unspent funds will move with you to a new provider. The changes outlined above have been put in place by the Government to give you more say, flexibility and transparency in the way your home care services are delivered. Not everything in the HCP program has changed, some things are still the same. There are still four levels of Home Care Packages, the types of care delivered doesn’t change, you still need to be assessed by an ACAT, and the income tested fee which helps determine how much you may be asked to pay doesn’t change.

Priority

Access to Home Care Packages will be managed through a national pool of all available packages. After approval for a HCP you will be placed in a ‘queue’ until a suitable package becomes available.

Home Care Packages

You can find CHSP funded services starting on page 182 of the directory section or online on AgedCareGuide.com.au .

QUEENSLAND 2020

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Home Care Packages

Your place in the queue will be determined by your personal needs and circumstances and the time you have been waiting for care since your assessment. When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice. You have 56 days from the date you were assigned a package to find a provider and commence services. You can request an extension, for example if you have trouble finding a service provider, but if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.

Exit fees

With HCPs now directed to you, the consumer, it is easier to change providers if you’re not happy with the services you receive or if you move to a different area. If you decide to change providers, the provider may charge you an exit fee to cover any administrative cost, which will be deducted from any unspent funds. This is the amount that is ‘left over’ in your HCP budget and it will move with you to a new provider. If you no longer require your HCP, these unspent funds will be returned to the Government. Exit fees may vary between providers and the amount should be clearly stated in the Home Care Agreement between you and the provider.

Approved providers

An organisation that has been approved by the Government to provide aged care services is called an approved provider. An approved provider can manage your care, liaise with you about your preferences, requirements and care plan but it doesn’t have to be the provider delivering your care.

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Types of packages available

There are four types of packages delivering different levels of care:

1 Level 1 supports people with basic care needs 2 Level 2 supports people with low level care needs 3 Level 3 supports people with intermediate care needs 4 Level 4 supports people with high level care needs.

The same type of care and services are provided under each HCP level, however, the funding differentiates depending on what package is allocated to you. The hours of care are increased at each level of care; more hours of care and services are delivered under Home Care Package Level 4 compared to Level 1. Package supplements – the ZDementia Supplement for people with dementia and the R Veterans’ Supplement for veterans with an accepted mental health condition – are available with any of the four levels of Home Care Packages. Some packages can be specifically for people who are e financially or socially disadvantaged, people with Y housing needs or at risk of homelessness, or for people who live in t rural, remote or isolated areas.

Your care provider will apply for these subsidies and ensure you meet the eligibility criteria. Some providers might cater for people with a certain g cultural background or have staff that speak a foreign language.

The ACAT assesses the types of care needs you may require. Someone eligible for Levels 3 and 4 HCP will be eligible for higher levels of residential care if they were to apply for it.

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Home Care Packages

It is important to know that even though a HCP can only be managed by an approved provider, the care can be delivered by any provider, even one that is not supported by the Government. This gives you more choice as to who delivers your care.

Alzheimer’s Queensland (AQ) is your choice provider for home care services/packages, in Southeast Queensland. We travel throughout Brisbane, the Bay regions, going down to Logan. We also service inland towards Ipswich, as well as Toowoomba. Our Specialised Clinical Areas include, but are not limited to Dementia, Continence, Respite Care, Active Ageing, and Assistive Technology. AQ’s Service and Supports include, but are not limited to: • Clinical Nursing

• Social Support and Groups

• Personal Care

• Meal Preparation

• Domestic Assistance

• Shopping Assistance

• Transport

• Gardening

• Medication Support

• Physiotherapy, Occupational Therapy, & more

1800 639 331 cdcadmin@alzqld.org.au

www.alzheimersonline.org

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If you are receiving care services through the previous Community Aged Care Package, Extended Aged Care at Home or Extended Aged Care at Home Dementia packages, you will continue to receive these services, but they will have a different name. For a list of HCP providers, see pages 164 –178.

What services are provided?

Home Care Package services are based on your individual needs. Your provider coordinates the care and services to support you at home and these are agreed between you and your provider. Services may include:

Personal assistance with communication, including assistance to address difficulties arising from impaired hearing, sight or speech, or lack of common language Domestic assistance for household jobs Food services which includes preparing meals or having meals delivered, assistance with using eating utensils and assistance with actual feeding, and providing enteral feeding formula Nursing services, including dressing wounds by providing bandages, dressings and skin emollients, as well as continence management as well as assistance in using continence aids and appliances Assistance in taking your medications Providing mobility equipment such as crutches, walking frames, wheelchairs and mechanical devices for lifting Home maintenance for care of your house or garden Modifications to the home, like installing safety aids such as alarms, ramps and support rails Transport and assistance for appointments or social activities Encouragement to take part in social and community activities.

Services / items not provided? The following services or items are not included in a package (in any of the four levels of home care): Using the package money as a source of income for the consumer Purchase of food, except for enteral feeding requirements Paying for accommodation (such as assistance with home purchase, mortgage payments or rent) Payment of other home care fees Payment of fees or charges for other types of care funded, or jointly funded, by the Australian Government Home modifications or capital items that are not related to the consumer’s care needs Travel and accommodation for holidays

Home Care Packages

Personal assistance with bathing or showering, personal hygiene and grooming, dressing, toileting, and mobility

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Cost of entertainment activities, such as club memberships and tickets to sporting events Payment for services and items covered by the Medicare Benefits Schedule or the Pharmaceutical Benefits Scheme Gambling activities

Are you eligible? To receive a Home Care Package you will need to be assessed by an Aged Care Assessment Team (ACAT).

Home Care Packages

The ACAT helps you, and your carer, determine what kind of care will best meet your needs when you are no longer able to manage on your own. A member of the team, which may include a doctor, nurse, social worker, and/or other health professional, will meet with you to assess your care needs and how well you are managing at home. They will identify the right services for your needs and the level of care you require. The ACAT will give you a letter stating the types of subsidised services you have been approved for and might also put you in contact with organisations in your area that can deliver these services. For more details about ACAT go to page 47 or call 1800 200 422 and ask for an assessment.

Home Care Agreement

This agreement is made between you and your provider on the care and services you will receive and how much they will cost. Your provider may work with you to develop a care or service plan that is based on your needs. The care plan you agree to should include:

The exact types of services you will receive Who will provide which services How much involvement the service provider will have in managing and coordinating your services

When your services are delivered Any exit amount the provider will charge to cover administrative cost if you decide to take your package elsewhere or cease care

How much will it cost?

The Government covers most of the cost of care but your provider may ask you to contribute towards the cost of delivering your services, if you can afford to do so. Depending on the Home Care Package level you are eligible for, the Government pays your approved provider a subsidy toward the cost of your care. This amount is calculated daily and paid monthly to the provider.

Your choice, your home At Wesley Mission Queensland, we believe the best approach to care is one that values you and your individual needs. We know it takes trust to have us in your home. We honour that trust by providing choice and flexibility, and through empowering you to live a fulfilled life – whatever that means for you. We offer a wide range of services that help you live at home for longer and maintain your community connections. Whether it’s a helping hand with home maintenance, a weekly exercise class to keep healthy or transport to an appointment, we can assist you or your loved one. Our qualified team of nurses, tradespeople, volunteers and carers work with you in tailoring services that suit your needs - whether you’re growing older or living with a disability. Wesley Mission Queensland is an approved provider of Home Care Packages and the Commonwealth Home Support Programme and has been delivering these services for over 20 years. Our services are also approved under the NDIS. Home Care Packages We cater for all My Aged Care Home Care Package levels and offer a wide variety of services and support. In-Home Nursing Care Assistance with care for wounds, medicines and health needs. Commonwealth Home Support Programme We deliver a wide range of services such as personal care, respite, shopping, transport and allied health.

To find out more or to book a free consultation call 1800 448 448 or email contactus@wmq.org.au

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When it comes to support, ours comes to you We’re happiest when we’re at home. That’s why, when it comes to getting support, there’s no place like it. Our flexible Home Care Packages are designed around the way you live, your needs and interests.

Live life larger Live your best life at home and in your community with Arcare Home Care You choose how often we visit and what we do, be that to assist with personal and domestic tasks such as grooming and housekeeping to driving you to connect with friends, family and your local area. Our home care team can help you fulfil a government-funded level 1,2,3 or 4 home care package or an NDIS-funded support plan. We also provide privately funded in-home services. Our pricing is 100% transparent with no hidden administration fees.

Call 1300 299 150 or visit arcare.com.au • Brisbane • Gold Coast • Sunshine Coast

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The Government contributes the following amounts to each person receiving a Home Care Package (March 2020 rates): Home Care Package

Level 1

Level 2

Level 4

Level 3

Daily subsidy amount

Annual amount

$ 42.35

$ 15,457.75

$ 139.70

$ 50,990.50

$ 24.07 $ 92.16

$ 8,785.55

$ 33,638.40

This amount may be supplemented with an additional payment for people with higher care and specialised support needs such as a Dementia, Veteransâ&#x20AC;&#x2122; or Housing supplement.

Any Government funding you receive will be paid directly to the provider who can spend the funds on the items you both agreed to in the Care Recipient Agreement. After commencement of your package, you will receive a monthly statement of income, expenditure and the balance of funds enabling you to see how the money is being spent.

How much you will pay

A provider may charge the maximum basic daily fee for a Home Care Package depending on what level you have been given (March 2020 rates): Home Care Package

Level 1

Level 3

Level 2 Level 4

Maximum basic daily fee Fortnight amount $ 9.63

$ 134.82

$ 10.48

$ 146.72

$ 10.19 $ 10.75

$ 142.66 $ 150.50

There may be additional benefits available depending on your personal circumstances, contact My Aged Care for more details on 1800 200 422. People on higher incomes than the Age Pension may be required to pay extra. The maximum amount you may be asked to pay above the basic fee is up to 50 percent of your income above the Age Pension amount of $860.60 per fortnight for a single person (as of March 2020). This amount depends on your income and unavoidable expenses, such as pharmaceutical bills, rent, utilities and other living expenses. You need to negotiate the costs with your provider. These costs will be agreed upon and fixed in your agreement before you receive any aged care services. This is your legal agreement with your service provider. No full pensioner will pay an income tested care fee and no part pensioner will pay an income tested care fee greater than $5,617.47 per annum (March 2020 rates). If you have an income of more than $53,627.60 per year, you will pay an income tested care fee on a sliding scale up to a total of $11,234.96 per annum. However, no one will pay more than $67,409.85 in an income tested care fee over their lifetime.

Home Care Packages

Rates are reviewed generally in March and September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if you are part of a couple.

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Your assets, including the family home, are excluded from the means testing arrangements for home care.

Quality and complaints

The Australian Aged Care Quality and Safety Commission is responsible for the review of aged care services including Government subsidised home care services.

HCPs

As an independent body, the Commission manages the accreditation of residential aged care services and the quality review of home care services across Australia. It evaluates these services against the set Aged Care Quality Standards. The Commission is committed to promoting continuous improvement of aged care and ensures that quality and other reporting by service providers is streamlined while supporting accountability information and confidence for consumers. If you are concerned about the care or services you are receiving, it is recommended that you first try to resolve any issues with your service provider. If you feel you are not being heard or need help to address the issue, you can contact an aged care advocacy service to help you. If the matter is not resolved you can make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .

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Rather than a Government funded service, you may choose a private home care provider. Maybe this is more cost effective for you or there is a waitlist for the Government service you are trying to access. Private home care services are arranged directly between you and the service provider. You pay for all the services provided and there is no Government subsidy. Private home care organisations provide a wide variety of services including Registered Nurses for complex care needs and carers for companionship, personal care, housekeeping, cooking and outings. They may also provide other types of staff such as advisors, assistants, dietitians, drivers, personal trainers, physiotherapists and occupational therapists. There is no limit to the number of hours of care provided each week and you can generally increase or decrease the time as your requirements change. With an agreed notice period you are not required to pay for shifts you do not require. While private home care may seem expensive you may find that it is more cost effective than other institutional alternatives.

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Private home care

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There is a wide variety in the level of quality and cost of home care companies. When considering private home care services here are some things to investigate and ask:

Do they service your area? Is the company Australian owned? Is it independent or part of a franchise? Do the owners / operators have experience in home care? Does the company have appropriate insurance? Does the company comply with Australian Tax Law, for example does it charge GST appropriately?

Do they provide documents about financial arrangements before service begins?

Private home care

Do they have a Service Agreement? It is important so that there’s no misunderstanding about the service and cost to be provided.

Are they flexible? After all, it is all about you. What are their recruitment processes? Is there a criminal background check performed prior to employment with an agency?

Does the company provide worker’s compensation for employees?

This is important so that you are not responsible for any injuries that occur on the job.

How do they determine appropriate staff for your needs? If a company asks where you live then offers you staff before even hearing about your needs, you can be reasonably assured they allocate based on location as a priority. Is it possible to interview potential carers and make a selection after those interviews? Do you get to decide what times and days suit your needs? What is the minimum shift length? Do they have male/female workers and can they cater for specific cultural backgrounds? Who will be working in the home? Will there be regular staff providing continuity of care or do they change shifts around? Is there a professional staff member, such as a Registered Nurse, that provides a plan to meet the needs of the client? Who is the organisation’s main contact for you? Do you meet a Manager / Owner and then never hear from them again? What additional support is offered within the cost of your care? For example, are they available 24-hours a day, seven days a week. You’ll find a list of In Home Care service providers from page 182 in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.

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Centre Based Care services Centre Based Care (CBC) offers care in a ‘centre setting’ and may include structured group activities designed to develop, maintain or support the capacity for independent living and social interaction. CBC provides the perfect setting to meet new people, and feel connected and engaged with your local community. There are various, individualised CBC services offered to you, as well as your carers. Some of the types of CBC services offered by some providers across Australia may include: diversionary activities

Group excursions/outings conducted by centre staff but held away from the centre

Light refreshments as well as meals Transport associated with getting to and from the centre as well as for outings/excursions/day trips

Respite for carers Overnight care Allied health services

What can I expect from CBC?

The programs organised by CBC service providers aim to provide you with companionship and entertainment, while enhancing your quality of life and stimulating you emotionally, mentally and physically. The centres may also focus on health and wellbeing by providing daily exercise programs and access to allied health needs such as diversional therapy, meal service, occupational therapy, access to podiatry, hairdressing and physiotherapy. Interactive activities at these centres may include arts and craft, cooking, history, gardening, self help and mutual problem solving. Types of CBC services available include day care, dementia day care, overnight respite, dementia group, social group, and respite care. Some CBCs charge a daily fee to cover everything from transport to group excursions/outings and meals or light refreshments. Ensure you enquire about the fees and charges involved before using CBC services. CBC fees and charges may vary from centre-to-centre, with charging a daily fee to cover everything from transport to group excursions/outings and meals or light refreshments. For a list of CBC services see pages 185–187.

Centre Based Care

Social support provided in a group setting through structured and

Day Therapy Centres

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Day Therapy Centres Day Therapy Centres (DTC) offer services to older people living in the community and residents of Government funded aged care homes. There are more than 140 Day Therapy Centres Australia-wide offering:

physiotherapy occupational therapy speech therapy podiatry diversional therapy

social work preventative and/or personal therapies transport to and from the DTC food at the DTC and many other services.

DTC can assist to either recover or maintain a level of independence. Generally, the DTC will develop an agreed care plan for you and this may include recommendations for therapy and referrals to other service providers where necessary. You may be required to pay a small negotiated fee for services, however, if you are unable to pay you may not be refused access to DTC services. If you find yourself in need of therapy service like those listed, you will need to find out if you’re eligible via RAS assessment. Call My Aged Care for an assessment, ask for a referral code, and then choose the DTC you want. You’ll find a list of DTC on pages 188 –189 of this Guide.

Veterans’ support

Veterans’ support If you are a veteran, war widow or widower, you may be in line to receive extra help in your home from the Department of Veterans’ Affairs. If you are having a hard time doing the regular household chores, struggling to get in and out of the shower or bath safely, or if you just can’t manage the gardening or household maintenance, then the Veterans’ Home Care (VHC) program could organise people to help you. The VHC program offers a range of services including domestic assistance, personal care, safety related home and garden maintenance, or respite care in your own home or residential care facility. If you have specific medical care needs or need more intensive assistance, a nurse from the Community Nursing program may be able to help you stay in your own home for longer. Services may include medication management, wound care or hygiene assistance. To receive these services, you need to be referred for an assessment by an appropriate health professional. This could be your GP, a treating doctor in hospital, a hospital discharge planner or a VHC assessment agency. So if you’re a veteran or a war widow or widower please call the Veterans’ Home Care line on 1300 550 450 to find out what support services are available to you and how you can access them.

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A well earned rest Taking some time off from caring is crucial and known as ‘respite’. Respite can be provided in your own home, a community setting or an aged care home. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and by community care services under the Commonwealth Home Support Programme (CHSP). Accommodation and services include:

day care centres that provide respite for a half or full day; in home respite services, including overnight, home and personal activity programs; a break away from home with a support worker; respite for carers of people with dementia and challenging behaviours;

respite in an aged care home or overnight in a community setting; and

respite for employed carers and for carers seeking to return to work.

Eligibility

Access to respite care is based on priority and need. For respite care in your home or in a day care centre, the respite service provider or Carer Gateway will assess whether you and your carer are eligible. The amount of care you receive will depend on your needs and the availability of respite care services.

Centre Based Respite Care

Caring for an elderly or frail loved one can be difficult and a well deserved break is often needed. Centre Based Respite Care (CBRC) can provide this respite service to carers, offering individualised social and recreational activities. Through CBRC, you can also attend day programs which may include excursions, outdoor/indoor activities, or holiday programs.

Cost

There is no charge for assistance provided through the Carer Gateway, however, individual service fees may apply. Community based respite services charge fees according to the type of service being used and your ability to pay. For more information contact the Carer Gateway on 1800 422 737. Your call will automatically be directed to your nearest State or Territory provider.

Respite at home

care services;

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Regaining your independence

Transition care

To help improve your independence and confidence at the end of a hospital stay, the Transition Care Program provides short term support and assistance. The Transition Care Program is goal oriented, time limited and therapy focused care which can be delivered in your own home or in a home like ‘live in’ setting, which may be an aged care home. To be eligible for transition care, you must be an in‑patient of a hospital and have been assessed by the Aged Care Assessment Team (ACAT). Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks if assessed as requiring an extra period of therapeutic care. Seven weeks is the expected average.

Services Transition care is delivered by approved providers who will offer a package of services including a range of low intensity therapy services and nursing support and/or personal care services. Low intensity therapy services may include:

physiotherapy

speech therapy

occupational therapy

podiatry

dietetics

counselling and social work

Personal care services may include:

help with showering and dressing assistance with eating and eating aids managing incontinence transport to appointments help with mobility and communication

Transition Care The organisations below can provide you with more information about the Transition Care Program. Organisation

Phone (07)

Cairns & Hinderland Hospital & Health Service.............................................................. 4226 4563

Central Queensland Hospital & Health Service (Rockhampton)..................................................................... 4920 6974 Gold Coast Hospital & Health Service........................ 5687 9250

Mackay Hospital & Health Service.................................... 4885 7760

Metro North Hospital & Health Service - Community........................................................................................................... 3631 7300 Metro North Hospital & Health Service - Residential.............................................................................................................. 3363 4333

Metro South Hospital & Health Service.................. 3338 9090

Organisation

Phone (07)

Sunshine Coast Hospital & Health Service....... 5470 5068

Toowoomba & Darling Downs Hospital & Health Service.............................................................. 4699 8225 Townsville Hospital & Health Service......................... 4433 4500

Tweed Heads Hospital............................................................................. 5506 7541 West Moreton Hospital & Health Service........... 3413 5846 Wide Bay Hospital & Health Service (Bundaberg)............................................................................................................. 4150 2171 Wide Bay Hospital & Health Service (Hervey Bay/Maryborough)...................................................... 4122 8754

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Fees

You may be charged a contribution fee to cover the cost of your transition care. The maximum fee is 85 percent of the basic daily rate of a single pension for care delivered in a ‘live in’ setting, such as a residential aged care facility, called the maximum basic daily fee. This rate is currently $52.25 (March 2020 rates). For care provided at home, it can be up to 17.5 percent of the basic daily rate of a single pension. Access to transition care is decided on a needs basis and not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more about how to access the transition care program. Aged care homes offering transition care beds are listed in the residential aged care tables on pages 130 –159.

To help regain your independence if you have not been admitted to hospital, the Government has introduced a new flexible care option. You may benefit from the Short Term Restorative Care (STRC) program if you have been sick or had a fall and your mobility is temporarily impaired. The program focuses on regaining wellbeing over a short period of time, with a maximum of eight weeks. Federal Government created the program to reverse or slow functional decline in older people and help improve their health and wellbeing through the time-limited service. The ultimate aim is to avoid you having to access ongoing in home care services or residential care. The program is designed around improving your capabilities at performing everyday tasks you may be having difficulties with. A team of professionals would provide the service to help you adjust to the differences in your abilities. This could involve activities and exercises that will benefit your mobility or could result in home modifications to make everyday tasks more manageable. You will be able to choose the services you want to be provided so the assistance you receive will be tailored to your specific needs. Services can be delivered at your home or in a nursing home. You may need to pay a small fee, although you won’t have to pay an accommodation payment if you receive STRC in a nursing home setting. You will be able to access the STRC program even if you’re currently receiving support through the CHSP. You do need an assessment to access the program. This assessment is done by the Aged Care Assessment Team (ACAT) and is only valid for six months. You can access the STRC program twice over a 12 month period. Read more about ACAT on page 47 or call My Aged Care on 1800 200 422 for more information about STRC.

Restorative care

Flexible restorative care

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Community Visitors Scheme Older Australians experience high rates of loneliness and social isolation but there are different initiatives to improve social connectedness and encourage interaction in the community.

Community Visitors Scheme

One example is the Community Visitors Scheme (CVS), which targets loneliness and isolation amongst older Australians through companionship. The initiative from the Department of Health uses volunteer visitors to meet with people on a regular basis to provide friendship and social inclusion. The service focuses purely on companionship and the volunteer will not provide personal assistance such as cleaning, personal care or nursing. As Australia’s population ages and since the elderly are living longer, the CVS is becoming incredibly important for social interaction and life changing engagement. The CVS improves quality of life to all involved with the program and has been proven to combat loneliness and isolation occurring in residential aged care or at home. Older people who would benefit from the CVS include people who have little contact with family or friends, are isolated from their own culture or heritage, have issues with their mobility which prevents them from participating in social activities, or other personal issues that might make it difficult to engage socially.

What service is provided?

A volunteer will visit at least once a week for an hour. The CVS tries to connect like-minded individuals and recipients with similar hobbies, interests and likes to facilitate a good friendship. There are a number of different types of volunteer visits under the CVS:

A residential volunteer visits a participant for a one-on-one visit at a residential aged care facility.

Group residential volunteers visit a small group of residents at a residential aged care facility who have similar interests, like gardening or knitting. A home care volunteer visits a CVS recipient with an approved Home Care Package at their home once a week for one-on-one interaction. Volunteers are not visiting to monitor your standards of care from your aged care service provider, be involved in any of your financial affairs, access your personal or care record information, provide any form of nursing or personal care, or follow up a complaint about your care. Think of your volunteer visitor as a dear friend that has come over for a cup of coffee and a chat.

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To be eligible for the CVS, you have to be an older Australian who is at risk of or experiences loneliness, isolation or cultural loneliness.

For further information, visit the Queensland Community Care Network (QCCN) website, qccn.org.au/community-visitors-scheme/ or ring QCCN on (07) 3040 0287.

Transport services Getting to appointments, the shops or social events can be challenging if you don’t have a car, and even more challenging if you have mobility issues. There may be times when friends, family and neighbours are unable to help out. While transport can be part of a Government funded Home Care Package, there is also a range of free or subsidised transport options available through a variety of outlets.

Community organisations

Some not-for-profit, charity, cultural and community groups provide free or low-cost transport assistance for older people. As well as local organisations providing services, such as your local churches or some Rotary groups. St John Community Transport Services operates on a national level.

Transport services

However, you have to be receiving a Government subsidised residential aged care or Home Care Package to be eligible for visits.

Many of these schemes are Government subsidised and staffed by volunteer drivers, however, you may have to pay a small contribution towards the scheme.

COMMUNITY TRANSPORT Travel anywhere on the Gold Coast with ease. Our Over 65 Community Transport is a door to door service for a low fixed fare. ● Trips can be to the shop, library, sports & leisure, social trips, coffee, lunch and appointments ● The team are regularly trained in first aid, CPR, industry updates, alcohol and drug policies and manual handling

Volunteeringgc.org.au

COMMUNITY VISITOR SCHEME Many older Australian’s are living longer and in many cases become socially or physically isolated because of where they live or their family circumstance. Help address loneliness and isolation amongst Home Care package recipients and Residential Aged Care recipients by utilising volunteer visitors to meet with recipients regularly for companionship. ● Volunteers are wanted for one hour a week to make regular visits ● Recipients are needed who could benefit from the regular visits

reception@volunteeringgc.org.au

P: 07 5526 5288

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Local Councils

Local Councils frequently offer transport in two forms:

Community buses Personal Transport Council community buses usually operate on a weekly basis with many offering the convenience of door to door pickup and drop-off. As well as taking residents to shopping centres, many council-run community buses visit other services and activities, such as libraries and senior’s clubs and groups. Some councils offer personal transport for medical, wellbeing and other essential appointments.

Transport services

There is usually a minimum charge for these services, and fees may vary depending on the distance you are travelling and whether you require a return journey.

Concessions and subsidies

The Australian Government Pensioner Concession Card will give you access to cheaper public transport rates in Queensland. Currently, having a concession card allows you to use a Senior Go card for two paid journeys in one day, and receive travel free for the rest of the day. The Queensland Government operates a taxi subsidy scheme to help with getting to appointments, socialising and shopping trips, but only covers half of the taxi cost with a maximum of $25 per trip. The subsidy is also only provided to elderly with severe disabilities or physical disability requiring dependence on a wheelchair. The Patient Travel Subsidy Scheme (PTSS) provides financial assistance for patients who are referred to specialist medical services not available at their local public hospital or health facility. You may be eligible, if you don’t have access to a service within 50km of the nearest public hospital and are referred by a medical practitioner. Eligible patients can apply for a subsidy to assist with travel costs of accessing specialist medical services. There is a Non-Emergency Medical Transport service available to travel via ambulance to a medical facility for an appointment, which is free of charge to Queensland residents. To be eligible you have to be either in need of stretcher transport, need active management or monitoring while travelling or have a condition that could be a serious concern on public transport. For further information about transport for seniors, visit the Queensland Government website, www.qld.gov.au , or call 13 74 68.

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Keep mobile, stay independent The changes that occur with ageing can lead to problems with mobility such as unsteadiness while walking, difficulty getting in and out of a chair, or falls. These are reportedly the top mobility problems experienced by older people and a major cause of injury and death. Muscle weakness, joint problems, pain, disease and neurological difficulties can also contribute to mobility problems. Keeping mobile can give you the opportunity to maintain independence in order to fulfil daily tasks and live happily in your own home. Although light physical activity can help improve your mobility and remain independent, some people also find comfort and assistance in mobility equipment or aids which aim to help them live more satisfying and productive lives.

Creating a safe living space is critical to keep your independence and prevent injuries. Whether it’s slippery floors or tripping over electrical cords, some of the most common causes of injury in people over 65 are in and around the home. You can improve the safety of your home by making some basic changes:

Remove clutter around the home to reduce the risk of tripping over. Keep hallways and staircases clear from clutter and check outside areas as well.

Install grab bars and hand rails to help you get down the stairs

safely or step in and out of the shower or bathtub without injuring yourself.

Repair or remove tripping hazards such as loose carpet, slippery

throw rugs or floorboards that stick up. Replace those items and use non-slip mats for more effective fall prevention.

Inadequate lighting can also contribute to falls or injury so install

brighter light bulbs where needed and make sure stairways and narrow hallways are properly lit. Make sure you have easy access to bedside lamps and consider using motion sensor lights to create better guidance for moving around your house at night.

Even with grab rails, stairs can present a significant falling hazard. Non-slip strips can help make stairs safer to go up and down or consider having a stair lift installed for easier access to the second level.

Personal alarms that can detect falls, call for help in an emergency

or have a GPS tracker can be used to help you feel safe and secure in your own home or when you’re out in the community. These devices allow you to call for help by alerting family or emergency services if you fall or become unwell.

Mobility

Improve access and safety at home

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Create a safer home

If you’re over 60, or have a disability, and you’re unable to do or pay for any home modifications to give you easier access to your home or to increase safety, then the Home Assist Secure service may be able to help you. Home Assist Secure provides free information, referrals and subsidised assistance related to minor home maintenance, modification, repairs, falls prevention and home security. If you are eligible you may be able to receive some financial support to assist with labour cost of home modifications or maintenance needed to help you live safely and secure in your own home. The service can also assist with employing trades people to undertake the repairs or modifications needed. To be eligible for the subsidy you must have a Pensioner Concession Card, be unable to carry out the required work yourself and don’t have access to other types of assistance such as the Commonwealth Home Support Programme, Department of Veterans’ Affairs or support from family or friends.

Mobility

Home Assist Secure is a service funded by the Queensland Government Department of Housing and Public Works. For more information visit www.hpw.qld.gov.au or call 13 74 68.

Mobility aids can assist you

There are several different types of mobility aids available which can help you maintain independence and safety, assist in walking and moving about, helping you with personal care, making it easier for you to remain socially active and maintain your quality of life. New products and technology are continually introduced to the market. Some of the equipment available include:

Mobility aids – Aids which can help to prevent falls include walking

sticks or frames, wheelie walkers, manual and motorised wheelchairs and scooters.

Personal care – Some of these aids may include shower stools or

chairs, shower hoses, bath seats and boards, over-toilet frames, commodes, urinals, continence pads and supplies, aids to assist with dressing, and aids to manage medications.

Home safety – Some of the aids which can assist you around the house during day-to-day living may include handrails, ramps, tap turners, non-slip mats, easy-grip utensils and easy-pour kettles.

Independent Living Centres

Independent Living Centres (ILCs) are information resource centres, located in every State and Territory, that display a range of products and equipment to assist with daily‑living activities. You can visit an ILC to test products and equipment and select those most suitable before purchase. Call 1300 885 886 or visit ilcaustralia.org.au to find an ILC near you.

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Technology

There are a number of gadgets, devices and technologies that can help older Australians keep their independence and make life much simpler around the home. These might include safety devices or personal alert systems that can detect falls, call for help in an emergency or have a GPS tracker can be used to help you feel safe and secure in your own home or when you’re out in the community. These devices allow you to call for help by alerting family or emergency services if you fall or become unwell and are especially handy for people who live alone or go long periods without social interaction. Smartwatches can also offer similar safety functions, having the potential to help in your daily life in a variety of different ways, from instant calls and messaging, to an abundance of applications that can help with things such as medication reminders, cognitive stimulation through brain games, and GPS tracking.

The importance of nutrition Good nutrition is important at any age but it becomes even more important as you get older. Food is such an important part of the human experience, but it can be harder to continue enjoying food when your body doesn’t process what you enjoy the same way it did when you were younger. Maintaining a healthy body is all about making good choices such as being active and eating healthy which also assists with living independently for longer. Making the right food choices doesn’t mean you can’t still indulge and enjoy your favourite treats. It’s all about balance. Our ageing bodies let us know sooner when it doesn’t agree with certain foods or if we aren’t eating enough off something so it’s important to ‘listen’ to your body. Good nutrients can: Reduce the risk of developing a lot of diseases and illnesses Prevent the weakening of muscles and bones Prevent chronic health problems, such as high blood pressure, diabetes, high cholesterol, or osteoporosis

Nutrition

Other gadgets that have hit the market that may be beneficial are assistive technologies, voice-activated functions to control devices around the home, such as your TV, radio, lights and air conditioner, as well as being able to monitor daily routines.

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Poor nutrition can: Result in weight loss or weight gain Impact the security of your immune system, increasing the likelihood of catching a cold or other minor illnesses Cause health conditions or exacerbate a pre-existing health problem Since your immune system already weakens as you age, it’s important to put as many preventative measures in place as possible.

Food and your body

Food is also a huge source of fuel for the body to keep it moving and energised, it’s important to “fill the tank” with what your body needs. As you age, your calorie intake will decrease. This can be a bit difficult because you still need to maintain the same amount of nutrients, if not increase them.

Nutrition

Taste and smell can also decrease as you age, so to counterbalance that you need more flavourful food or pleasant smelling food to increase your appetite. If you have a decrease in appetite or become unable to prepare your own foods, it can result in a huge loss in vitamins, minerals and proteins the body needs to stave off disease and illness.

Changes in your diet for optimum nutrients

If you aren’t getting enough vitamins from your food, it may be worth talking to your doctor about adding specific supplements into your diet, to help you get to the levels you need. However, never substitute supplements for food, they should only be used to assist. Supplements can also help if you are allergic to certain foods but need those vitamins in your diet. Nutrient-rich foods could include: Vegetables and fruits Beans, lentils, nuts and seeds Low-fat dairy Lean meat These types of foods are rich in vitamins, minerals, proteins, carbohydrates and fats that are vital to an aging body. Fibre is another essential for older people in maintaining a healthy digestive system, which is also beneficial to good cholesterol levels. Minimising salt intake and reducing processed food, which you will usually find in a lot of junk food, is also important. Junk food generally has a lot of calories but no nutritional value. Keeping hydrated is very important and vital to a healthy body. Depending on the weather or the amount of physical exertion you do, you may need to drink more, but the rule of thumb is to drink six glasses of water a day. The best option for reaching optimum nutrition goals is to create an action plan for healthy eating. Consult your doctor or nutritionist to organise the best fit for you.

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TASTES LIKE DIGNITY AND INDEPENDENCE When is a meal more than a meal? When it comes accompanied by a true sense of community, care and belonging. When itâ&#x20AC;&#x2122;s delivered along with respect for the person enjoying it, regardless of race, religion, nationality or ethnicity.

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Regional Assessment Service (RAS)

To access basic Government funded in home support under the Commonwealth Home Support Programme (CHSP) you need to be assessed by a RAS. The aim of the RAS is to ensure the services respond to you and your carers’ needs and support you in retaining or regaining skills that enable you to continue living independently in the community.

What services does RAS provide?

The RAS helps to identify you and your carers’ needs for support and your goals for greater independence and wellbeing. It provides in home, face to face assessments of new and existing clients/carers. RAS allows assessments to be conducted independently from service provision and ensures assessors consider the full range of options when responding to you and your carers’ needs and goals. Some of these needs may include assistive technology, therapeutic interventions, community care services or other support organisations. They liaise with other service providers, GPs/specialists and community support networks, and communication is made to make sure desired outcomes are achieved. RAS plans and coordinates exit and transfer to other appropriate service systems including Home Care Packages and/or residential care if required. The service also provides care coordination if you have multiple providers or more complex needs.

How the assessment works

An assessor from your local RAS will visit you for the assessment. They will ask you questions about your personal situation, health, and if you’re already receiving some support. The RAS assessment is a free service. You might like to have some support, a partner, relative or friend, present during the assessment. An interpreter can also be arranged. Together with the assessor you will work out a Home Support Plan detailing your needs and goals, and what services are needed to achieve those.

Referrals

The RAS team ensures your diverse needs are addressed through appropriate assessment, or can identify the need for other relevant assessments. After an assessment has been completed you should be given a referral code which you need to access services. Alternatively, RAS can make a referral to a CHSP provider following a discussion about the availability of appropriate services and a discussion with you about your preferences. Find out more about CHSP on page 15 or call My Aged Care on 1800 200 422 to request a RAS assessment.

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Aged Care Assessment Team (ACAT)

This may be a Home Care Package (see page 19) provided to you in your own home or residential care in an aged care home (see page 51). The ACAT is staffed by doctors, nurses, social workers, occupational therapists and other health professionals.

How the assessment works

A member of your local ACAT will visit you in your home or in hospital to assess your needs. You will be asked a series of questions to work out how much and what sort of help you require with daily and personal activities, to determine the best care option for your situation. With your approval, the ACAT will also contact your local doctor to gain more information on your medical history to assist with the assessment process. There is no charge for the assessment as the ACAT is Government funded. Carers, relatives or close friends are encouraged to be involved in the discussion. The ACAT will discuss the result of its assessment with you and the options that would be most suitable and what is available in your area. If there is no package of the assessed level immediately available, you may be offered a package at a lower level or CHSP services to help you while you wait. While an ACAT cannot make recommendations about individual homes or community services, they can provide you with information to assist you to make decisions. If you are of non-English speaking background and require an interpreter, please advise the ACAT when making your appointment.

Referral code

If the ACAT considers you eligible for services, you will be given a referral code. The service provider of your choice will need this referral code to access your client record on My Aged Care and manage the referral. Make sure you ask for the referral code if you havenâ&#x20AC;&#x2122;t been given one.

Not satisfied with the ACAT?

If you have a complaint or are not satisfied with the assessment or recommendations, you should advise the person in charge of the ACAT. If you cannot reach an agreement, you can appeal the decision. You will be sent a letter by the ACAT explaining how you, or someone acting on your behalf, can appeal. Call My Aged Care on 1800 200 422 if you would like to organise an ACAT assessment.

Aged Care Assessment Team (ACAT)

If you are no longer able to manage at home without basic assistance, the ACAT helps you, and your carers, determine what kind of care will best meet your needs.

Residential Care flow chart Government subsidised home

self-funded aged care home

If your situation is urgent then the ACAT will assess you as quickly as possible

Your family or carer

At anytime! You can find someone to help you:

OR You

Remember it takes anything from a few weeks up to more than a few months to find the care home that suits you

Placement consultant

Case manager, advisor or placement consultant

Aged care advisor Social worker Case manager Hospital discharge planner

Contact My Aged Care 1800 200 422

ACAT

Consult your DPS Guide to Aged Care for a list of choices for any of these options or visit AgedCareGuide.com.au

These professionals know the system really well and their help can make your search much easier. Other useful people: Financial advisor Health fund

Recommend Home Care Packages

Eligible for subsidised residential aged care

• RES IDENTIAL AGE D C A RE FAC I L I TY • NURSING HO M E • C A RE HO M E

Veterans’ Affairs Self funded supported accommodation

• SU PP O RT ED R ES I D EN T I A L S ERV I CES • SUP P O RT ED ACCO M M O DAT I O N • CA R E CO M M UN I T I ES

ACAT Aged Care Assessment Team

Local council

• R ET I R EM EN T LI V I N G W I T H I N -H O M E S UP P O RT

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Aged care homes If you are unable to continue living independently at home, you may choose to move into an aged care home. The Australian Government regulates and funds the provision of much of the aged care in Australia. ‘Aged care home’ is the term most commonly used, but you may also find this type of accommodation referred to as nursing home, aged care facility, residential aged care, or high and low care facility. All of these terms can be used interchangeably to describe the same type of living arrangement.

Where do I start?

If you, or someone close to you, feel you are in need of some form of residential care, you can speak with your doctor, who can make initial contact with My Aged Care. You can also contact My Aged Care direct or a representative, like a family member or friend, can do this on your behalf. Call 1800 200 422 to organise an ACAT assessment. See page 47 for information about ACAT.

The next step

After being approved by an ACAT for Government funded residential care, you may begin looking for your future home. You can do this yourself or you can hire a placement consultant who can make the job much easier for you. It is important to know and understand the types of homes available in your area as this may affect the cost and services you receive. It is also recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will enable you to gauge the feel and culture of the home.

Homes and their services

Aged care homes provide accommodation ranging from single rooms with ensuites to rooms with shared bathroom facilities. They must provide specified care and services to all residents at no additional cost. Services that must be provided at no additional charge for all residents who need them irrespective of their level of care needs, include: basic accommodation related services such as beds, mattresses, linen, bedside lockers and chairs general laundry and cleaning services

maintenance of buildings and grounds utilities such as electricity and water

the provision of staff continuously on call to provide emergency assistance

Aged care homes

Entry into a Government funded aged care home requires approval by an Aged Care Assessment Team (ACAT). There are also non Government funded aged care homes which are called supported or assisted living complexes. These do not require ACAT or Government approval.

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assistance with personal care such as bathing, going to the toilet, eating and dressing

Aged care homes

assistance with mobility and communication

assistance in obtaining specialised therapy services or a health practitioner service meals, including special diets

toiletry goods such as towels, washers, soap and toilet paper support for people with cognitive impairment like dementia social and recreational activities rehabilitation support

Additional services as appropriate to individual care needs where a fee may apply include: goods to assist with toileting and continence aids

therapy services such as speech therapy, podiatry, occupational, recreational and physiotherapy

registered nurses to assess, plan and manage care, including complex pain or wound management, palliative care program, special feeding, dialysis and oxygen therapy. For people with dementia, it is important to ask a home whether it offers separate or secure dementia specific units or wings.

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There are homes that cater to a specific cultural and linguistic group or may offer culturally appropriate services. See pages 178 –182 for a list of culturally appropriate care homes and services g.

Pets can help lessen feelings of loneliness and isolation, and some homes are happy to accommodate you and your pet. Some nursing homes have live-in pets. You’ll find these C listed in the directory section of this guide, starting on pages 132 –159.

Accreditation and certification

All Government funded care homes must meet required accreditation standards and demonstrate continuous improvement with regard to the quality of care and services provided to residents. The standards that must be met cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement, and safety and security. The Aged Care Quality and Safety Commission is responsible for the review of aged care homes. It monitors residential aged care services to ensure their compliance with the accreditation standards. You can ask the provider for the accreditation status of the home or access reports and find information about the process on the Commission’s website – agedcarequality.gov.au .

Aged care homes

Some nursing homes may have a secure garden area specifically designed for people with dementia, which is generally attached to the secure dementia unit.

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New quality standards

Aged care homes

On 1 July 2019, the new set of Aged Care Quality Standards came into effect. The eight new standards replaced the previous standards and will have a much stronger focus on consumers to help them make informed decisions about aged care services. It gives consumers confidence that aged care providers will work in partnership with them and their families to deliver care that supports their health, wellbeing and quality of life. The new Quality Standards include the following focus areas: Consumer dignity and choice Ongoing assessment and planning with consumers Personal care and clinical care Services and supports for daily living Organisation’s service environment Feedback and complaints Human resources Organisational governance Each of the standards looks at three key aspects: What is the outcome for the consumer What is the expectation for the organisation

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What are the organisational requirements to show that the standard has been met The new standards revolve around consumers, their families and the staff providing care. This partnership between the provider and consumer needs to work in order for the eight areas to work. All Government funded aged care homes and home care services are measured against the new standards, and organisations must be able to provide evidence of their compliance and performance with the Quality Standards.

T Rights CharterSof

Supporting the new Aged Care Quality Standards is a new single sir james Charter of Aged Care Rights, protecting the rights of consumers A gaged e d C a care re receiving services and their right to be properly looked after, treated well and given high quality care and services. All aged care providers will have to provide a personally signed copy of the Charter of Rights to every one of their residents or care recipients. Telephone: (07) 3204 7911

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1. Safe and high quality care and services; 2. be treated with dignity and respect;

3. have your identity, culture and diversity valued and supported; 4. live without abuse and neglect;

5. be informed about your care and services in a way you understand;

6. access all information about yourself, including information about your rights, care and services; 7. have control over and make choice about your care and personal and social life, including where the choices involve personal risk;

8. have control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions; 9. your independence;

10. be listened to and understood;

11. have a person of your choice, including an aged care advocate, support you or speak on your behalf;

12. complain free from reprisal, and to have your complaints dealt with fairly and promptly; 13. personal privacy and to have your personal information protected;

Aged care homes

The new Charter covers 14 fundamental protections stating all older Australians receiving any type of Government funded aged care supports have the right to:

14. exercise your rights without it adversely affecting the way you are treated. By signing the Charter you acknowledge that your provider has given you information about your rights in relation to the aged care service, information about your rights under the Charter and a copy of the Charter signed by your provider. As a consumer, you have the option of signing the Charter of Aged Care Rights, however, even if you choose not to sign the document you can still receive care and services. Find out more on agedcarequality.gov.au or call the Aged Care Quality and Safety Commission on 1800 951 822.

Complaints

If you have concerns or are unhappy about the standard of care you are receiving, you or your representatives are strongly encouraged to firstly take all complaints to the facility management for resolution. It’s always best to address concerns rather than leaving it to escalate. If you don’t feel comfortable to deal with it yourself, you can ask an advocacy service to help you. If the matter is not resolved, you can then make complaints to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au . Anyone can make a complaint about anything that may constitute a breach of the service provider’s responsibilities to past or present residents.

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Costs for residential care Aged care homes charge a range of fees to cover the cost of care, accommodation and living expenses, and these can vary enormously between facilities, and from resident to resident. Understanding the rules and seeking specialist advice from an aged care financial advisor to minimise costs is recommended. See page 110 for more information on financial advice. Both your income and financial assets affect your entitlements. The income and asset tests have been combined, to ensure a consistent fees policy.

Aged care costs

This will address the issue of asset rich, income poor residents paying for all of their accommodation and nothing for care, and the income rich, asset poor residents paying for their care but not for accommodation. The cost of care is divided into two parts â&#x20AC;&#x201C; daily care fees and accommodation payments:

Basic Daily Fees

As a resident in an aged care home you are asked to pay a daily fee as a contribution towards the cost of care and living expenses, such as meals and refreshments, cleaning, laundry, heating and cooling, as well as social activities. In addition, the daily fee contributes to the costs for personal care including assistance with daily living such as bathing, dressing and toileting, assistance with mobility aids, therapy and certain medical and pharmaceutical services. The maximum Basic Daily Fee for all permanent residents who enter an aged care home is 85 percent of the annual single basic Age Pension. This applies as the maximum Basic Daily Fee for all respite residents. It is adjusted each March and September at the same time as the Age Pension. As of March 2020, the maximum Basic Daily Fee is $52.25 per day for all full pensioners and some part pensioners. Depending on your income and level of care, you may also be asked to pay an income tested fee as part of the daily fees. However, this does not apply to respite residents. If you do receive income other than your pension, you will be assessed by Centrelink, or Veteransâ&#x20AC;&#x2122; Affairs if you are a veteran, to determine how much extra you can be asked to pay as an income tested fee.

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Our Person-First approach

We embrace your individuality and work with you and your family to help you get the right care and support you need. To find your nearest Bupa Aged Care home visit bupa.com.au/aged-care or call 1300 057 591 The ability to admit new residents is dependent on availability and the specific circumstances and facilities of each Bupa Aged Care home.

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Aged care costs

Basic Daily Fees – prior to 20 March 2008

If you were a permanent resident in an aged care home, prior to 20 March 2008 (including residents on leave), you will continue to be subject to the pre 20 March 2008 rules governing the Basic Daily Fee unless you are discharged from permanent aged care for a continuous 28 days.

How much will I pay?

If you can afford to, you will pay a basic fee of up to 85 percent of the single basic pension, a means tested (your income and assets combined) contribution to your accommodation, and a means tested contribution to your care. The maximum means tested contribution will be allocated toward your accommodation payment until the full cost is paid and then toward your care fee. The family home will continue to be exempt from the aged care assets test if occupied by a spouse or other protected person. No one will need to pay a care fee greater than the cost of their care. In addition, an annual cap of $28,087.41 will apply to your means tested contribution to your care costs, together with a lifetime cap of $67,409.85 for means tested care fees (Rates as at March 2020). Any income tested contributions you may have made as recipient of Home Care Packages will be taken into account in calculating lifetime care expenditure.

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Even when the value of your former home is included as an assessable asset, its value will be capped at $171,535.20 (March 2020 prices). It is only counted in determining your ability to pay for your accommodation.

Accommodation payments

Accommodation payments are different from daily care fees. They are used by the aged care home as capital funding to improve the quality of the buildings and services they provide. Not everyone pays an accommodation payment. It depends on the value of your assets and income at the time of entry into care. If you have more than $50,500 in assets and income, you can be asked to pay an accommodation payment, but you must be left with at least $50,500 in assets after your payment (Rates as at March 2020).

Aged care costs

The treatment of the family home will not change from the current arrangements, for example if it is occupied by a spouse or protected person.

Supportive aged care @ Cooinda and Gannet House A comfortable home for your loved one. • Two registered nurses on site • Physiotherapy, speech and occupational therapy, social work, dietetics and other great supports • Fun activities seven days a week • Easy access to amenities and shops • Hair dressing services onsite • Assistance with transport, meals and social activities • Located at Kippa Ring and Brighton To refer your patient and/or family member please email AgedCareWaitingList@health.qld.gov.au For further information or referral advice please call Cooinda House on (07) 3897 6250 or Gannet House (07) 3631 7495

QUEENSLAND 2020

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Choose how you pay When moving into an aged care home, if you have the capacity to contribute to the cost of your accommodation, you can now choose how you pay for it. You have a choice of three options, however, if you start with one option and change your mind, you have up to 28 days from the date you move into the care home to decide how you wish to pay.

Payment Option 1: Refundable Accommodation Deposit (RAD)

This is a single payment made to the care home and works similar to an interest-free loan.

RAD and DAP

The balance of the deposit is guaranteed to be refunded when you leave the home, but only after any amounts which have been used to pay for agreed services have been deducted.

Payment Option 2: Daily Accommodation Payment (DAP)

In this option, you pay a periodic payment (usually on a monthly basis) for your accommodation; it is calculated based on the daily rate of the RAD. To calculate the daily payment equivalent of the refundable deposit, the RAD is multiplied by the Maximum Permissible Interest Rate (MPIR) and divided by 365 days. The MPIR is set by the Government and is updated every three months â&#x20AC;&#x201C; as of 1 April 2020, it is 4.89 percent. The daily payment amount must be equivalent to the refundable deposit amount and is the maximum you can be charged per day for the room. These periodical payments are not refunded when you leave the home.

Payment Option 3: Combination payment of RAD and DAP

If you wish you can also choose to pay a combination of both a RAD and a DAP. For example, letâ&#x20AC;&#x2122;s assume the RAD is $400,000 but you want to only pay half of a deposit ($200,000) and the other as a DAP. Use this formula to calculate the DAP: (Balance of price x MPIR) / 365 = ($400,000 - $200,000) x 4.89% / 365 = $26.79 per day (MPIR from March 2020). Or use our easy to use fee-estimator calculator on agedcareguide.com.au/nursing-home-fee-estimator For further information, call My Aged Care on 1800 200 422 or Centrelink on 13 23 00, or discuss with a placement consultant or financial advisor. Disclaimer - This information is a summary of the main provisions relating to aged care costs and while care has been taken to ensure that it is current on date of publication, it should not be taken as an authoritative source. Please phone 1800 200 422 for more complete, up-to-date information.

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Applying to aged care homes As soon as you have been approved by an Aged Care Assessment Team (ACAT) for Government funded residential care, you can begin looking for your future home. You can do this yourself or you can hire a placement consultant to do this for you. When searching for nursing homes, decide what features are important to you. Are you looking for an extra service facility, a specific cultural environment or a facility with pets?

It is recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will allow you to get a feel for the culture of the home and its surroundings. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to move into. When you have narrowed down which homes would suit your needs and wants, it is best to apply to a number of homes to increase your chances of finding a place quickly.

Waiting for residential care Some aged care homes may have waiting lists and the length of these varies between homes. If your situation is urgent, please inform the staff at the home. Aged care homes cannot predict or know when a vacancy will occur, so it is important to keep in regular contact with the aged care homes to ensure they are aware you are still interested in admission to their home. If youâ&#x20AC;&#x2122;ve engaged the services of a placement consultant they will monitor vacancies for you.

What happens when a vacancy occurs?

The person in charge at the aged care home will either ring you, your carer or family directly, or phone the social worker if you are in hospital. You may be asked to make a decision within hours because there are usually other people also waiting. You, or the relevant hospital worker, will need to arrange for your transfer to the home as soon as is practicable. If you are unable to move into a home straight away, you will be given seven days after you have agreed to accept the place to move in. This is called pre-entry leave.

Applying to a home

It is important to know and understand the types of homes that are available in your area because this may affect the cost and services you receive.

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From the date of acceptance you may be charged for your care and be eligible to receive financial assistance from the Government. Be aware that if you move into an aged care home that’s not your first choice, your priority on the waiting list of your preferred home will drop. It is not acceptable to be charged any fees, or be expected to make any donation, before you formally accept a place in an aged care home.

Deciding on a home

There are a number of things to consider when deciding which aged care home will best suit your needs.

Deciding on a home

The following is a brief checklist:

Is the home clean, fresh and in good repair? Are the staff warm and friendly? You want to be able to feel at ease and comfortable in communicating with the staff.

How many staff work at the home and what is the night time ratio of staff to residents?

Is the home secure, particularly at night? Are there keypad locks on the doors or are CCTV cameras installed? Does the home have the provision for you to age in place and remain as your care needs increase?

Do they offer single rooms with ensuite? If you are looking to move into a home with your spouse, is this provision available?

Are clothes laundered on or off site? Does the room have access to a private phone line, internet connection or pay TV?

Are the floor coverings clean and fresh, or is there an odour throughout the home?

Is the room temperature comfortable for you, and are you able to control your own room temperature?

What personal items and furnishings can you bring into the home, and what provisions are there for storage of personal items?

Inspect the kitchen if possible, and find out if meals are cooked on site or are delivered.

Are the meals flexible and will they meet your special requirements? Are there spaces for you to meet with family and friends and to celebrate special events?

If you like pets, find out if the home is pet friendly and either has pets at the home or a visiting pet program.

Be sure to enquire about the range of activities available and entertainment programs. These are vital for your ongoing wellbeing. Equally beneficial are outdoor areas or gardens; if relevant, check whether they are secure. Other services you may be looking for include hairdressing salon, on site café, a chapel or provision for church services.

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Moving into a home The process of moving in is often referred to as the â&#x20AC;&#x2DC;admission processâ&#x20AC;&#x2122; and starts with an initial introduction, orientation and assessment. During the assessment a staff member will gather information including medical conditions, family history, food preferences, social and recreational likes and dislikes, and interests. This information will be used to create a care plan. The care plan is updated regularly and you can request to see a copy at any time.

What can you bring with you?

Your aged care home will already have most of the furniture and furnishings, such as beds, chairs, wardrobe, curtains and floor coverings, so it may be helpful to directly ask the home what you can bring with you.

Personal items

Having personal belongings around you may help you to feel at home in your new environment. Some people may like to bring family photographs, their favourite films, books, music or other treasured items.

Clothing

It is important to ensure that personal clothing is properly labelled. Most nursing homes will launder your clothing either on site or through a laundry service. Bring enough clothing to allow for items being washed as it might take a couple of days before clean laundry is returned to you. Because of the large volume of washing nursing home laundries often use commercial washing and drying machines so make sure your clothes are machine washable and labelled with your full name.

Continence aids

Residents with higher level care needs, who require products for the management of incontinence, will have these provided by the aged care home. Other residents may be required to purchase these items.

Radios, TVs, computers, digital clocks

Residents can bring with them their preferred electrical and electronic items. Each item will be checked, tested and tagged for use.

Furniture

It is quite common to have space available for some items like a favourite chair, small table, dresser and bedside light, but itâ&#x20AC;&#x2122;s best to check with the aged care home what and how many items you can bring.

Moving into a home

Family members and carers are welcome to assist in identifying social and care needs.

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Medication

It is important that you bring all prescription medication you’re currently taking with you on admission. Care staff will manage and administer the medication to ensure safe and quality use of your medicines. Topical creams, herbal remedies, vitamins and elixirs, which are non‑prescription items, should be declared to the staff.

Toiletries

The aged care home supplies the basic necessities such as toothpaste, soap and toilet tissue. Specific items or particular brands need to be purchased at your own expense.

Moving into a home

Mobility and wheelchairs

Wheelchairs, scooters, walking frames, and other mobility aids will be assessed to ensure that these are appropriate to your current situation. The maintenance and upkeep of scooters and wheelchairs is your responsibility.

Making the transition

Once you have been offered a place in an aged care home, it is also important to organise your medical and financial matters, and who you will need to tell about your move. If you have not done so already, this is a good time to talk to your loved ones about your wishes for your future medical care. Writing your wishes in a letter or statement can help guide health professionals and those close to you if you become seriously ill or injured and are unable to make decisions about your own care. This is called an Advance Care Directive and it should include clear and specific details about treatments you would accept or refuse. Keep your Advance Care Directive in a place that is easily accessible and share the document with your doctor and loved ones.

Who should you tell about your move?

It is recommended that you tell your family, carer, friends, neighbours, community centre or Council, and any health professionals, such as your doctor or pharmacist, that you’re leaving your home to enter an aged care home. If you need to change doctors, you can ask to have your medical history sent to your new doctor. It is also a good idea to keep track of this and make a note of your current medical treatments and medication so you can discuss this with your new aged care home as part of your care plan.

We care differently With Bolton Clarke, you and your family can count on being supported by a genuinely caring community with services and activities centred around your needs, interests and choices.

Learn more about our residential aged care 1300 22 11 22 boltonclarke.com.au

was just as worried as you are.

Choosing the next step in life is scary. It can be overwhelming when you’re about to leave everything familiar behind. Sales people are telling you about how great their food is. What wonderful hotel services they have. How new and shiny their rooms are. And you’re thinking “these should be my basic rights!” What really matters, is that you feel you are still going to live a meaningful life.

Choice and relationships are at the core of this. Because when you can trust the people around you, and feel comfortable to be yourself, when you can choose what a meaningful life looks like, and be supported to live it, that’s when you’ll feel at home. That’s why at St Vincent’s, residents aren’t a checklist. We aren’t just providing a service... We are looking after family. Family like Mary.

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Daily living in a nursing home Moving house is often stressful and it may take time to settle into your new environment. Here’s what you can expect from life in a nursing home. If you are thinking about moving into a nursing home you’re likely to experience a massive range of emotions, varying from relief and excitement to uncertainty and apprehension. Living in a nursing home will be different and it may take a few days for you to settle into your new life. Generally life in a nursing home will be easier for you, and many residents have reported they actually enjoy an enhanced quality of life and improved social life, since they moved.

It’s your home

While areas such as the dining room and lounge are communal, your room is your own. Nursing homes positively encourage you to bring personal items for your room, such as pictures, photos, ornaments, furniture throws and smaller pieces of furniture. Find out prior to moving what extra personal belongings you can bring so you can still enjoy the things which have meaning to you.

Social aspects and routines

The chances are you’ve moved from living in a house on your own or with a partner, so you’ll need to get used to a few more people being around. However, the choice is yours as to how social you want to be. You can choose to be social in the communal areas and spend time with other residents or simply find a quiet corner or remain in your room to enjoy your own company. Nursing home staff are generally friendly and outgoing, and they will respect your need for privacy. Many nursing homes have strong links to the local community. You can choose to get involved with activities such as meeting local school children or other people from other groups. As well as adjusting to new people, there may be some changes to your daily routines, such as slightly different meal and shower times. The important thing to remember is that by moving into a nursing home you’ll receive the help and support you need to improve your quality of life.

Daily living

You will benefit from receiving help with some tasks you’ve found difficult to do and you will have peace of mind that should anything happen, you will receive immediate attention and the situation will be managed well.

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Multiple activities

Nursing homes offer many social aspects and multiple activities such as exercise classes, religious services/classes, bingo, arts and craft, concerts and outings. It doesn’t mean you have to take part – you still decide what you want to do. You can continue to enjoy your usual activities outside the nursing home, such as attending any regular classes or meeting friends in your favourite coffee shop. Whether it’s reading or watching TV in your room, chatting with other residents or going to the cinema with friends, the choice of how you spend your time is yours.

Partners

Some homes offer rooms for couples in the form of adjoining rooms, double rooms, or even a single unit for couples.

Daily living

This means couples can continue living together even if they have different care and support needs.

Pets

While most homes do not allow residents to have their personal pets, a lot now have ‘live-in’ animals such as cats, rabbits, dogs and birds. Some nursing homes also arrange for a variety of animals to visit regularly.

Family and friends

Your family and friends are always encouraged to visit and depending on your health, you will be able to come and go as you please – visit friends, enjoy family celebrations, go shopping and even go on holiday. Many nursing homes also have special areas available for private functions – this means you can still hold special events for family and friends in your nursing home.

Going on a holiday

When you live in an aged care home you can still go on a holiday. You can leave the aged care home for up to 52 nights in a financial year. This is called ‘social leave’. The Government will continue to pay subsidies on your behalf to the aged care home and you still have to pay your daily fees and income tested fees. If you are away for longer than 52 nights the Government will stop paying subsidies and you may be asked to pay any owing amounts to the aged care home. The 52 night rule can not be extended.

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Resident Agreement

The Resident Agreement is a legal agreement between you and your aged care home. Before you move in, an aged care home will offer you a Resident Agreement to sign, which may cover things like the services you will receive, the fees to be paid and the rights and responsibilities you have as a resident of the home. Your Resident Agreement should include the following:

the policies and practices used to set your fees and charges; the level of daily fee you’ll be asked to pay; any extra services you’ve agreed to receive, and their costs; any circumstances where you might be asked to leave and how the aged care home will help you find somewhere more appropriate;

your rights and responsibilities as a resident in your new aged care home; your aged care home’s responsibilities to you as a resident; how the aged care home will deal with any complaints you, your carer, friends or family may make; and

any other matters agreed between you and the aged care home’s manager, within the requirements of the Aged Care Act 1997.

When do I sign?

If you choose to enter into a Resident Agreement, you don’t have to sign it at the time it is offered. You may want to take time to ask your friends, family, carer, financial advisor or legal practitioner for help to go through the agreement, although you don’t have to. While there is no time limit for signing the Resident Agreement, it is in your best interest to finalise the Resident Agreement as soon as you can, as it covers your rights and responsibilities.

HOLISTIC CARE THAT’S ALL ABOUT YOU Our purpose is to promote a unique experience of choice, lifestyle and belonging for all people as they age. 1300 111 227 agedcare.salvos.org.au Residential Aged Care | Retirement Living Home & Community Care | Respite and Day Care

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Resident Agreement

Can I withdraw from the Resident Agreement?

Should you change your mind, you can withdraw from the Resident Agreement within 14 days of signing. You will need to let your aged care home know straight away, in writing. You will still need to pay your care fees and charges for care you’ve received during the 14 days. If you’ve made any other payments to your provider during that time, you are entitled to a refund. Changes can only be made to the agreement if both you and your aged care home agree.

What if I need help understanding the agreements?

Since the Resident Agreement is a legally binding document, it’s important you understand everything in the document before you sign it. If you have any questions, you should ask your new aged care home. It’s their responsibility to make sure the agreements offered to you are clear. You can also ask your family, friends, carer or a legal practitioner to help you understand the terms of your agreements. The proposed agreements may not automatically include all the things that you think are important, so it is a good idea to check. If you’re having language difficulties because the agreements aren’t written in your preferred language, you can contact the Australian Government Translating and Interpreting Service (TIS) on 131 450. If you understand your agreement and want to sign it, but are physically unable to, you can ask someone with the legal authority to sign on your behalf, such as someone who holds Power of Attorney for you.

Rights and responsibilities

Your rights and responsibilities will be the same as those of every other resident. To make sure your rights and responsibilities are protected, there is legislation that all aged care homes funded by the Government must follow. The Charter of Residents’ Rights and Responsibilities will be displayed in your aged care home, or you can ask your home for a copy when they offer you your Resident Agreement.

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Extra services Some aged care homes provide ‘extra services’, such as a higher standard of accommodation, increased entertainment options and more diverse food choices. Extra service homes have approval from the Australian Government to offer these additional hotel type services and they come at an additional cost to the resident. ‘Extra service’ only refers to the standard of accommodation, meals, food and entertainment, and not to the level of care which is legislated to be of a high standard across all aged care homes.

In some cases, the whole of the home is ‘extra service’, while in others, a distinct part of that home, such as a separate building, wing or unit, is dedicated to extra services. Some of the extra services you might be offered include:

A bigger room

internet

daily newspaper

satellite TV

phone

choice of meals

selection of beverages including wines, beer and spirits special therapies such as massage, aromatherapy or podiatry leisure/entertainment facilities.

Fees

Extra service fees are set by the provider and approved by the Australian Government. This is an additional charge on top of the basic daily care fee, accommodation payment all residents pay, and any means tested fee. Some providers may offer rooms with a non-optional extra service package. You can only take up the room if you agree to and pay for the extra services offered. Other providers may offer extra services as an optional package that you can choose or cancel at any time. In this case, switching from general residency to extra service residence within the same home, does not change the accommodation payment you have already agreed to when entering the home and the provider cannot charge a new or additional accommodation payment.

Additional services

All people in aged care homes have the option to purchase additional services such as entertainment or lifestyle choices for an extra fee. Providers can not charge additional service fees for anything that is part of the normal operation of the nursing home and you have to agree to these charges before they are being delivered. See page 159 for a list of aged care homes that offer extra services.

Extra services

Services delivered and cost may vary between providers and they should be outlined in your Resident Agreement.

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Taking a break Taking some time off from caring is crucial and known as ‘respite’. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Residential respite

Residential respite

To receive respite care in an aged care home, you require an assessment by an Aged Care Assessment Team (ACAT) except in emergencies. See page 47 for more information about ACAT. Usually, you may have up to 63 days of Government funded respite care in any financial year, and it may be possible to extend the care period by up to 21 days at a time, if deemed necessary by the ACATs. When you have received approval by the ACAT, you may apply directly to the aged care facility for respite. Access to respite care is based on eligibility and need. Although residential aged care homes are allocated respite places, they are not required to keep these solely available for respite provision. You will need to book this respite in advance, although in the case of emergencies, it can be organised quite quickly. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to permanently move into.

Cost

For respite in a Government funded aged care home you will pay the equivalent of 85 percent of the single rate of Age Pension (called the Basic Daily Fee and currently $52.25 per day – March 2020), regardless of whether you are a pensioner or not. A booking fee may also be charged to assist in securing a place. This is a pre-payment of respite care fees, not an additional payment, and it cannot be more than a full week’s fee or 25 percent of the entire stay’s fee, whichever amount is the lowest. For respite in an ‘Extra Services’ home you may be asked to pay an extra fee to cover the cost of the higher standard of services. For more information, contact the Carer Gateway on 1800 422 737. Go to page 35 to read about respite options in your own home or community.

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For many older Australians, leaving their home to move into residential care is a lifestyle change that can lead to an emotionally challenging experience. This transition can become more challenging for older people from culturally and linguistically diverse (CALD) backgrounds requiring access to residential and community aged care services that are sensitive to meeting their specific cultural, spiritual, dietary and linguistic needs. For example, people who migrated from southern and eastern Europe in the 1950s and â&#x20AC;&#x2DC;60s, or from Asian countries in the 1970s and â&#x20AC;&#x2DC;80s, and who are now in need of aged and community care services, will be much more comfortable and secure receiving care from people who understand their specific cultural needs. It is expected that by 2021, more than 30 percent of Australiaâ&#x20AC;&#x2122;s older population will have been born overseas, mostly in a non-English speaking country. With an increasing ageing and migration population, it is essential that Australian aged care services and communities have the capacity to respond to the unique needs of people from CALD backgrounds.

Cultural services

Meeting the needs of all cultures

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It is also common for people from non-English speaking backgrounds who have developed dementia to forget the English language they have learnt and revert to their original mother tongue even though they may have lived in Australia for many years.

A growing focus

Meeting the needs of the nation’s older people from Culturally and Linguistically Diverse (CALD) backgrounds has been a growing focus of the Australian Government. The highly complex nature of meeting and understanding the needs of ageing CALD Australians is being increasingly recognised by Government with emphasis and focus also being put on the risk factors specific to CALD Australians that can affect their ageing experience.

Cultural services

Providing suitable cultural care has been associated with huge health and wellbeing benefits for this growing group of older Australians which has led to the Government’s introduction of a number of initiatives specific to CALD elders and their care.

Some of the government-led initiatives recently introduced with the aim of providing better care to CALD Australians, and thus bettering their ageing experience, have been the CALD Aged Care Strategy Review (2017) and a series of dementia films and a mobile app for CALD seniors and their families to “cut through communication and cultural challenges” to help reduce the delay in diagnosis seen in CALD seniors, and to lift awareness in familiar languages.

Cluster facilities

Facilities with clusters for CALD older people generally consist of three or more residents from a similar background and staff who speak their language. Cluster facilities also make an extra effort to focus on meeting the cultural, spiritual, dietary and social needs of CALD residents. The aim of clustering is to:

Enhance the quality of care provided to residents from CALD backgrounds in residential aged care facilities

Promote and facilitate access to residential aged care facilities for people from CALD backgrounds

Enable residents to observe religious, spiritual, cultural and personally significant events

Improve communication between staff and residents Maintain dietary customs according to the CALD backgrounds of residents’ religious and cultural preferences

Provide social and activity programs that appropriately cater for the needs and interests of CALD residents.

Some mainstream residential aged care facilities have informal ‘clusters’ that cater for the needs of older people from diverse backgrounds. There are also culturally specific aged care facilities that have formally entered into a contract with the Australian Government to, wherever possible, meet the needs of a specific cultural group.

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Partners in Culturally Appropriate Care

Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities. The PICAC initiative has resulted in: More aged care service providers delivering culturally appropriate care to older CALD people Better access for older CALD people to culturally appropriate residential and community care services Older CALD people having a greater capacity to make informed decisions about residential and community based aged care. Through training, workshops and information resources, the PICAC program aims to equip and support residential and community aged care service providers to deliver culturally appropriate care.

Breaking language barriers

Healthcare professionals in General Practice treat patients from a diverse range of cultural and linguistic backgrounds. A significant proportion of the Australian population speak a primary language other than English. Patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans. They may also have a decreased understanding of their diagnosis, and overall, less satisfaction with their care. Access to high quality medical interpreter services may improve the quality of care for these patients. Language assistance will ideally be provided by a professionally trained medical interpreter, but can also come from multilingual staff, family or friends. By understanding the benefits of an interpreting service, healthcare professionals may help facilitate culturally competent care. It is vital staff in the aged and community care sector also have sufficient awareness and understanding of the needs of patients from diverse cultural groups, and what constitutes an effective culturally appropriate service. Health professionals are encouraged to ensure all health and personal care plans and reviews identify and support the cultural, linguistic and spiritual needs of care recipients. The use of professional interpreting services when health and personal care plans are developed and reviewed may also be valuable. The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Government. The service covers more than 100 languages and is available 24/7 on 131 450. See pages 178 –182 for a list of aged care homes and home care package providers in Queensland who can meet the needs of people from a range of cultures.

Cultural services

Call 1300 348 377 to find out more about PICAC across Queensland.

Experienced aged care that is all about you Youâ&#x20AC;&#x2122;ve always been able to make your own decisions, so why should it be any different now? Whether it is choosing your dining options, or what activities youâ&#x20AC;&#x2122;ll enjoy from the range of events on offer, this is your home and we are here so you can live your life to the full. All of our 13 aged care communities are located across Brisbane and designed with comfort in mind. Residents can enjoy chef-prepared meals and a range of social events and activities. Each location has a registered nurse on-site 24 hours a day, seven days a week, workplace coaches, and a range of integrated on-site services including a chaplain and allied health professionals. All of our aged care homes have embraced the internationally recognised Eden Alternativeâ&#x201E;˘ philosophy of care. This philosophy is about creating communities where residents can have fun, celebrate life, spend time with pets and actively enjoy their hobbies. This person-centered approach to care promotes enriching relationships and builds important bonds of trust between residents and staff so that we can support you to live the way you want to. We know we can never replace your home, but if moving into aged care is the next step in your journey, we would be privileged to walk alongside you. We look forward to hearing your stories and memories and creating new ones together. To find out more or to book a free consultation call 1800 448 448 or email contactus@wmq.org.au

www.wmq.org.au

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Frequently asked questions about moving into an aged care home . . . Making the transition to residential aged care can be daunting and a life‑changing experience.

How will I know when it’s time to move into a nursing home?

Making the decision to move into a nursing home comes at different times and for a variety of different reasons, all depending on the person, their care needs, their support network or financial status. Common reasons for making the move from home to a nursing home can be:

Unsuitable personal care in your own home – this can mean that

you require higher personal care support than you are able to access at home through either home care support services or the care of family and friends.

After a crisis – whether it be a fall or medical episode, a crisis of any kind can certainly play a part in making the decision to move into a nursing home to ensure you get the 24 hour support and care you need.

Temporary respite or short-term recovery – access respite in a

nursing home when your carer is away, for a period of time or while you may need to recover from surgery, before moving back into your own home after you have fully recovered.

Remember it is important to find the right nursing home for you so before you sign the dotted line, why not visit, inspect, and talk to people at the nursing home you are considering.

Is there a trial period to see whether I like the home? It is important to make sure you are happy with the nursing home you are moving into and be confident it will meet your needs because it is going to be your new home.

‘Trialing’ a nursing home by booking in for temporary residential respite will give you a taste of what life is like living in the nursing home and may help you in making that final decision of if it is the right home for you. It may also be beneficial to visit the nursing home at different times and on different days to see what staffing levels are like, what activities are on, and to talk to different people about the place.

How will I know if the home is of good quality?

There are a number of ways that you can look into the quality of a nursing home – ranging from sourcing other people’s personal experiences, right through to experiencing it for yourself.

Frequently asked questions

It’s important you make the move confidently and know what to expect. Here we answer a few common questions about moving into an aged care facility.

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Some of the best ways that you can get an idea on the quality of a nursing home is by:

Speaking to people living in the home – if you are visiting or on a tour, take the time to talk to other residents and even staff about their thoughts and experiences of the nursing home.

Register for respite – booking yourself in for some respite in a nursing home is a great way to get a feel for a place and the people within it.

Look to the Aged Care Quality and Safety Commission – this

Frequently asked questions

governing body assesses and reviews all Australian nursing homes against set standards of care which are available online and accessible by you or a loved one.

Consumer ratings – on our website AgedCareGuide.com.au we have launched an online consumer ratings engine which allows you to view real people’s ratings and reviews of individual nursing homes and the nursing home responses, all in one place.

How long can I stay at an aged care facility?

You are able to stay at an aged care home for as long as you want, or need. However, you may have to leave a facility sooner than expected if you require additional nursing support, or if your current home cannot provide the services you need.

Am I free to ‘come and go’ as I please?

You are able to leave your aged care facility for up to 52 nights in a financial year. This is called ‘social leave’.

While you will still have to pay your daily fees and income tested fees, the Australian Government will continue to pay the appropriate subsidies to your aged care home on your behalf. This 52 day allocation period cannot be increased.

What if I need to go to hospital?

The time you spend in hospital will not count towards your social leave, but you’ll still have to pay your usual fees and payments.

The Government will continue to pay appropriate subsidies to your aged care home while you are in hospital.

Under what circumstances can I leave my current aged care home to move to another?

You may wish to leave your current aged care home to move to another if:

you have been accepted to another aged care home which may better suit your health care needs; or

if you have been asked to leave.

Can the aged care home ask me to leave?

An aged care home might ask you to leave, with 14 days notice, if:

they are closing; they can’t provide the type of accommodation and care you need; you haven’t paid your fees within 42 days after they fall due, for reasons within your control; or

if you intentionally cause serious damage to the aged care home or to another resident or employees.

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For a home that feels like home. Boutique Aged Care at St Luke’s Green. Tucked away on a quiet street in Woolloongabba is a gem in the world of Aged Care. Beyond the beautiful suites, community spaces and every level of care available, you’ll find true comfort in the warmth of community spirit. Set in the grounds of the historic Spanish Mission church, it’s a home that feels like home, just minutes from Brisbane CBD.

43 Taylor Street, Woolloongabba QLD 4102 07 3129 9075 | stlukesgreen.com.au J004218

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W E L C O M E TO A G E D C A R E F RO M T H E H E A RT When you step foot inside Nazareth House, you enter a unique world of warmth and belonging. At Nazareth, we have been providing residential aged care for over a hundred years. Driven by the mission of the Sisters of Nazareth, we understand the needs of the elderly: to be respected, treated with dignity and cared for with comfort and love. To us, care is more than just a job: it’s a vocation. Our sisters live on-site at Nazareth House and, with our broader team, provide dedicated support for our residents and their families. We endeavour to achieve consistency of care with the same nurse and carer looking after each resident, as this improves their emotional wellbeing.

Please feel free to call and arrange a tour.

CARE FROM THE HEART: • Individual care plan, unique to the needs of each person • Clinical, social, emotional & spiritual support provided • Mass held daily & regular services for other denominations • Dedicated dementia unit at all of our Australian Houses • Our sisters are always available to provide palliative care • Respite care available

Nazareth House Wynnum 272 Wynnum North Road, Wynnum North QLD 4178. Phone: 07 3393 5511

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Aged care checklist When trying to decide which aged care home or service best suits your needs, a checklist is an excellent evaluation method.

You may want to consider a short-term respite stay at the home. That way you can experience what it is like to live in the facility before you make the final decision as to whether it is a place you would like to move into permanently. Below are a number of questions to ask the provider when assessing the suitability of an aged care home, supported living facility or other service, to assist you in making your decision.

The provider

Is the provider for-profit or not-for-profit, church or charity based? Do the owners/directors of the company have a health and/or aged care background?

When was the last time a complaint was made to the provider, what about and how was it dealt with?

Are residents and their families encouraged to have input into services offered and the quality of care?

The facility

Does the home look and smell fresh and clean, and is it in good repair?

Are the carpets and floor coverings clean? Is the inside temperature comfortable? Does the home meet safety regulations? Is there good and clear signage throughout the facility? Are there secure and interesting outdoor areas? Are there spaces and activities to support people living with special needs, such as dementia?

Do the residents appear clean and neat? Can you stay in the facility if your needs change?

The staff

Are the staff friendly and welcoming? Does the staff provide clear answers to your questions? What is the mood of interaction between staff and residents? Do staff look like they take their time with residents to give them personal attention?

What is the ratio of nurses/care workers to residents on weekdays, weekends and at night-time?

Aged care ???checklist

Take note of your first impressions when you first call the nursing home or service. Are staff friendly and accommodating to answering your questions? When considering a nursing home, ask to tour the facility and speak to people already living in the care home. You may know someone who lives there or has a loved one at the facility. Ask them about their experience.

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The room

Is it a single or shared room? Is the room you’re shown the actual room you’ll be moving into or is it for display only?

Does the room have an ensuite or are the bathrooms shared? Are there provisions for married couples? How is the room allocation determined? Is there access to a private phone line, internet connection or pay TV?

How is the heating/cooling controlled? What personal effects and furnishings can you bring to the home? Are there provisions for safe storage of personal items? Are there easily accessible alarm buttons in the room and

Aged care checklist

how many?

Are staff respecting resident’s privacy – do they knock before entering a resident’s room?

Day to day living

Are there areas for families and friends to meet and celebrate special events?

Can family and friends take part in activities? Are meals cooked on site or delivered? Are menus flexible and able to meet special requirements? What types of individual and group activities are offered and how often?

Are there activities that include cultural and spiritual preferences? Are there any activities organised together with the local community?

What special events are celebrated? Does the facility have pets on site or offer a pet visitation program?

Health and personal care

Is there a GP on site or can you continue to see a Physician of your choice?

How do staff administer and monitor resident’s medicine intake? How are medical emergencies handled? What other services such as speech therapy and occupational therapy are available on site

Is there a dietitian or nutritionist part of the care team? Does the facility have a wellness program? How does the facility deal with end-of-life/palliative care? Are any provisions – such as continence pads – rationed?

Financial

What are my payment options? What is the breakdown of the payable fees? Can you negotiate on the fees and how they are paid?

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Special needs groups There are a number of groups of people that are recognised by the Government as ‘special needs’ groups when it comes to aged care services. Aged care providers are required to consider the needs of these groups in the provision of care. You will find more information on each group below.

Veterans

Special needs groups

Veterans have a ‘special needs’ status to support complex medical requirements that include the need for high levels of emotional and cultural support in old age, as a result of a veterans’ wartime experience. The Veterans’ Home Care program can help with in home support and the Veterans’ Supplement aims to improve access to residential aged care for veterans with mental health conditions. For more information contact the Department of Veterans’ Affairs on 133 254 or visit www.dva.gov.au .

Care leavers

A care leaver is a person who, as a child or youth, spent time in institutional care or other types of out of home care like orphanages, children’s homes or foster care. A large number of these care leavers are now reaching an age where they need to consider moving into aged care. Because of their experiences in institutionalised care, aged care has been flagged as an area that can cause distress and anxiety.

Culturally and Linguistically Diverse (CALD) people Some aged care services are designed specifically for people who are culturally and linguistically diverse. They might have staff that speak a foreign language, specific cultural activities or meeting spiritual needs.

To support the needs of older people from CALD backgrounds, the Government has introduced the ‘National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds’. This strategy helps aged care providers to deliver quality care and aims to make culturally appropriate aged care more accessible. See pages 178 –182 for a list of culturally appropriate homes and services.

LGBTIQ

Through the National LGBTI Ageing and Aged Care Strategy, the Government aims to ensure lesbian, gay, bisexual, transgender, intersex and questioning (LGBTIQ) people have access to the same opportunities and options in aged care that are available to all Australians. It is designed, not only to raise awareness of the issues, but also improve the ageing and aged care experience of LGBTIQ people, recognising and valuing the diversity of this group. The Rainbow Tick Accreditation program recognises the commitment of aged and community care organisations that have implemented LGBTIQ inclusive service delivery.

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Rainbow Tick Accreditation provides assurance to LGBTIQ consumers and staff that an organisation will be responsive to their needs. On pages 178 –182 you’ll find a list of homes and services providing LGBTIQ appropriate services.

Financially disadvantaged

If you have genuine difficulty paying aged care fees and charges, financial hardship provisions may apply. These allow for your fees and charges to be reduced or waived.

Aboriginal and Torres Strait Islander (ATSI)

The care needs of older Aboriginal or Torres Strait Islander (ATSI) people can be quite specific and there is a cultural element that needs to be considered in the delivery of care. All care homes should care for all people regardless of their background although some homes are specifically for ATSI clients. See pages 178 –182 for an overview of aged care homes and service providers that have indicated to cater for ATSI clients.

Homeless

If you are currently homeless, or if you’re at risk of becoming homeless, there may be Government funded services available to you that can help solve your housing problems, or assist with financial or legal issues. The Homeless Supplement aims to better support the viability of residential aged care homes providing care to people who have a history of, or are at risk of, homelessness.

Disability

In Australia one in five people live with some form of disability and this number increases with age. There are many different types of disability including physical, intellectual, sensory, learning, psychiatric or a combination of any of these. Some of these may be pre-existing disabilities, they can be disabilities due to health conditions like a stroke, or be part of the ageing process, such as dementia. If you have a disability, are over 65 years of age and currently receive support through the National Disability Insurance Scheme (NDIS), visit ndis.gov.au or phone 1800 800 110 to find out what services are available to you.

Rural & Regional clients

If you live in a rural or regional area it may be harder to access the aged care services that you need. Services offered in rural and regional areas will depend on the needs of the whole community and sometimes aged care, health and community services are combined to meet local health needs.

Special needs groups

Financial hardship assistance applications will be considered on your overall financial circumstance including your total income and assets, your eligibility for a pension, and whether you have income or assets which you can use to pay your care fees.

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Supported Residential Services

Supported Residential Services (SRS) are generally private businesses that provide accommodation and care for residents similar to residential aged care but on a fee basis.

Supported Residential Services

They are not funded by the Australian Government and therefore not governed by the Aged Care Act of 1997. This also means you don’t need an Aged Care Assessment Team (ACAT) assessment to access care in an SRS. They must, however, be registered with the Queensland Government and are monitored to ensure they provide certain standards of care and accommodation. SRS are private low level category aged care homes providing the same services as government funded homes but without the requirement of accommodation payments. They range from small sites accommodating as few as five people to larger facilities with up to 80 residents. SRS are required to provide services that respect the rights of residents, safely administer medications, provide well-balanced meals and a safe home-like environment. The care they provide usually includes assistance with:

showering personal hygiene toileting

dressing meals and medication as well as physical and emotional support

Some SRS also provide nursing or allied health services. The fees, standards and services provided by SRS varies, so it is important to look at as many as possible to ensure you find the one that best suits your needs in terms of level of care and services. There must be at least one staff member for every 30 residents, extra staff to provide adequate levels of care for residents, and sufficient staff (at least one) on site overnight to respond to residents’ care needs and to ensure the safety of residents. SRS are able to set their own fees and charges. The range of fees can be anywhere from about 85 percent of the pension up to $1,000 per week or more.

What services are available?

While SRS do not receive direct government funding, you may be able to access some government funded services and community services. These services may include allied health, mental health, disability services, Veterans’ Affairs and neighbourhood houses. As an SRS resident, you’ll need to meet the same eligibility criteria for government funded services as other people in the community. You will not be eligible for home support services that are already provided by the SRS, such as delivered meals, home care, home maintenance and personal care. You may be eligible for other services such as home nursing, social support and allied health.

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The SRS manager or personal care coordinator will know how to access these services or you can ask your local council or community health service.

Respite

The Department of Veterans’ Affairs (DVA) provides its gold and white card holders who have been assessed through its Veterans’ Home Care program with 28 days of respite per annum in an SRS. The DVA also covers the full cost for convalescent care at an SRS. Up to three weeks convalescent care per annum is available after a hospital stay. Other state based community services may provide full or partial funding for respite at an SRS.

What should I look for in an SRS? A good SRS:

Provides for your needs Respects your individuality and promotes independence Provides a supportive environment for you and your family and friends

Invites input from you, your family and friends about the care and services you receive

Uses current practices to care for and support you.

Costs

All fees and charges you have to pay, as well as how any changes to fees and charges will be conveyed to you, must be included in your residential and services agreement. Costs can vary greatly, depending on the standard of accommodation, whether you have a single or shared room, and the services you need. The only fees and charges an SRS can ask you to pay are:

Fees for accommodation and personal support services – these are not set by the Government and can range from most or all of your pension plus rent assistance per week to $1,000 or more per week.

Security deposits – these cover any damage by you or your visitors, or unpaid fees. The most that can be charged is one month’s fees.

Fees in advance – these are payments made before due date but the

most the proprietor can accept is the equivalent of one month’s fees.

Reservation fees – this might be charged if you wish a proprietor

to keep a place for your in the SRS until you move in, but it can’t be more than two weeks’ fees.

An establishment fee – covers the cost of assessing your needs and setting up your support plan and can’t be more than two weeks’ fees.

Items or services purchased at the SRS – some SRS charge a single fee to cover all your needs and others will charge a basic fee and you pay for optional extras like hairdressing.

Supported Residential Services

Most SRS provide respite care and while they charge for respite they do not require a formal assessment by the Aged Care Assessment Team (ACAT).

Welcome to Freedom A place to be yourself

Freedom Care Communities are different to traditional aged care communities. We offer private homes for seniors in a welcoming environment, with care and support available whenever you need it. Our communities are a place where you can be yourself. You’ll enjoy the freedom to make your home yours and surround yourself with your own memories, knick-knacks, furniture and pets*. Enjoy your own lifestyle, while still being part of a supportive community where your individual care needs are always our priority.

Care and support tailored to you

At Freedom Care Communities, our care services are tailored to you. We work with you to provide the care and support you need in line with your preferences and daily routine. And if your care needs change over time, Freedom’s unique care model, the Freedom Care Program, allows your care and support plan to change with you. This means you can stay in your own Freedom home, even if you or your partner’s care needs change.

At Freedom Care Communities, you can: • • • • •

Receive personalised care onsite 24/7 Live in a private home with kitchen or kitchenette Bring your pets with you* Stay together as a couple Invite family and friends anytime

*Subject to approval. Full terms and conditions available on request.

Welcome to a place to be yourself. Home isn’t just an address. It’s a feeling – a sense of freedom that you can live how you want, on your terms.

Call 07 3022 8188

now to book an appointment.

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24-hour care in your own home Supported living communities combine the best advantages of retirement villages and nursing homes, to provide a new and welcome choice for seniors. In a supported living community you buy and have a leasehold title to your own home – as in many retirement villages. However, unlike a retirement village, you’ll have access to various levels of personal care and nursing care, but this is provided in the privacy of your own home, a choice not available in nursing homes.

Care Communities

Supported living

A new type of supported living is known as Care Communities. These are unique villages with the look and feel of a retirement village and the care of a nursing home. Run by approved providers, you can access Government funding for Home Care Packages, with home care services offered in the comfort of your own self-contained home in the village.

No asset-testing or ACAT assessments

Acquiring one of these homes, which is not Government funded, is surprisingly easy. As with a retirement village, there is no need for asset testing or income testing. There is also no need for an assessment by the Aged Care Assessment Team (ACAT) that nursing homes require. Furthermore, since there are generally no waiting lists, you are able to move in straight away. If you already receive home support benefits before moving to a supported living community you can stay with your current provider. Care benefits can also be arranged if you’re in need of a care package.

Staff at supported living communities

Carers are always available to help out with daily housekeeping chores such as cleaning, vacuuming, clothes washing and ironing. Registered Nurses can prepare suitable care plans individually tailored to your health care requirements, including:

regular health checks medication management wound and skin care special treatment regimens palliative in home care nutrition monitoring

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illness prevention education and wellness programs pharmaceutical support and medication reminders.

Maintain your social life

While some residential aged care homes don’t cater for couples, supported living communities can offer the capacity for couples to stay together in their own home, even if they require different levels of care. The community centres offer many comfortable facilities, including lounge areas, libraries, television, games and activities rooms and tea and coffee facilities.

If you don’t feel like cooking at home, the dining room is available as an alternative and can be a great way to catch up with friends and neighbours.

Choosing a supported living community

There are various factors which may determine your transition to a particular supported living community. For instance, do you prefer a smaller environment, or would you rather be in a larger place with more activities? Another factor which may help you come to a decision is whether the facility has amenities that are important to you, such as a gym, recreation centre, library, or a chapel. Food and health is also a major determining factor in the supported living community you choose to reside at. Before coming to a decision, ask the following questions: Is the food appealing? Do you have the option of eating in your room? What kinds of food are served? Is it nutritious and appetising? Are there different food options available? How are health problems handled? How does the community handle both emergency and non‑emergency problems? If you develop a medical condition, will you be able to remain at the community? At what point would you be required to move elsewhere for medical care?

It’s important to remember, the facility you will be happiest at will not necessarily be the most expensive. The right community for you is the community where you feel ‘most at home’.

Supported living

Friends and family are always welcome to pop in for visits, meals, family celebrations and to make use of the many facilities.

This is Ray, our resident surfie. He used to hang ten at beaches around Australia back in the day. Ray is just one member of Japara’s growing aged care family. He knows how it feels to have individuality celebrated and respected – whether it’s his likes and dislikes, passions and skills, family relationships or life experiences. Respect for the individual guides every aspect of aged care living at Japara – from the variety of room types you can choose from, to the superior care you get with more qualified nurses on staﬀ. Our approach is as unique as you are, to make sure you get the very best of care. Japara. You’ll stay an individual with us.

Surfie.

Find a Japara care home near you. Gympie | Noosa | Robina Call 1800 52 72 72 or visit japara.com.au

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Retirement living and your choices If you are looking for a supportive environment with safety and security, you might like to consider a well managed retirement village. The size and levels of accommodation vary – from self contained independent living to serviced apartments. Think about the type of village you wish to live in and what you can afford on a continuing basis. It is essential that you ask questions to understand the financial implications of ‘owning’ a unit in a village.

What is a retirement village?

Retirement villages are designed for people aged over 55 as an alternative housing and lifestyle option. They are popular with people who feel they need more security, support or company, but who want to maintain their independence.

Independent living

Independent Living Units (ILU), also known as villas or apartments are designed for active retirees. They range from one to four bedrooms and may be within a high or medium-rise complex, terrace housing arrangement, stand-alone or semi-detached.

Serviced apartments

Serviced apartments are generally one or two bedrooms and provide residents with some daily living assistance. Services may include cleaning, laundry and assistance with personal care. While a small kitchenette is usually included within the apartment, meals are provided in a dining room setting.

Residential aged care

Some retirement village complexes also offer residential low level care and high level care accommodation, as well as Home Care Packages for people with varying care needs. You will need an aged care assessment to access either of these care options. Go to page 19 to read more about the Home Care Packages or page 51 for information about aged care homes.

Types of villages

There are two types of retirement villages:

Resident funded village Donor funded village Resident funded villages are owned and operated by the private sector or not-for-profit organisations on a commercial basis to produce a profit or surplus.

Retirement living

Seek expert advice as well as that of your chosen village’s residents’ committee. Also, be sure to assess the culture and social side of the village to ensure they meet your expectations.

Retirement Villages, Home Care Aged Care Centres.

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Every day in our retirement villages, aged care centres and in our customersâ&#x20AC;&#x2122; homes, real relationships are being formed with the help of IRT. We proudly support seniors to live their best life. Retirement Villages

Home care

Residential aged care Personalised care and support.

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The village is funded by the residents who ‘purchase’ their villa or apartment under one of the tenure arrangements. The residents also contribute to the village’s capital infrastructure and the cost of ongoing management. Donor funded villages are normally owned and operated by not-for-profit organisations or church groups. They include an element of charitable subsidy and entry is generally restricted to the needy.

Ownership

The various forms of occupation or ownership rights are referred to as ‘tenure’. The legal forms of tenure include Strata Title ownership, leasehold estates, licences to occupy, freehold or company share arrangement with related residency entitlements.

Deposit or entry contribution?

Before moving into a village, you will need to pay an entry contribution which is refunded if you move out of the village. However, a Deferred Management Fee (DMF) usually applies, and is deducted from the amount you receive back. This must be specified in the entry agreement or contract. The cost of entering a village depends on the facilities and services offered. Monthly service and maintenance charges also apply and you may have to pay for extra personal services like laundry. To reserve a villa, a nominal deposit is required and the village will have a policy on how long it can be held for you. Should you change your mind within this specified time, the deposit will be refunded. If you enter into a binding arrangement with the village, the deposit will be part of the purchase price. In some States and Territories, purchasers are entitled to a refund during a ‘cooling off’ period following the signing of a residency contract. Be sure to make enquiries regarding this as some villages may require an administration fee for refunds.

Fees and charges

There are many fees and charges associated with living in a retirement village. Ensure you are provided with full details of all applicable charges and what they cover. For example, there may be a regular maintenance charge that covers the running costs of the entire village. These costs may include upkeep of facilities, staff, council and water rates from common areas, security, insurances including workers’ compensation and public liability, contents insurance for common areas as well as village building insurance. In addition, the charge may also contribute toward a ‘sinking fund’ for major repairs and improvements.

Retirement living

Regardless of the type of tenure, residents are consulted about the ongoing management of the village. This ensures that the village you have chosen cannot be changed without the approval of the residents.

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What happens upon vacating?

While the resale value will be determined by the market, there are factors in a retirement village that can add value to your villa or apartment. These include good management, attractiveness and the services and amenities available to enhance retirement living.

Departure/exit fee

The village will deduct a ‘deferred’, ‘departure’ or ‘exit’ fee at the time of settlement of sale or re‑occupancy of your villa. This fee forms part of the purchase price, but its payment is deferred until the end of the occupancy. The amount is calculated using a formula that generally involves a percentage of your/your successor’s entry cost multiplied by the number of years of your occupancy, and may include a proportion of capital appreciation.

Retirement living

Can’t afford to buy?

Some retirement villages offer accommodation rental units, sometimes known as periodic tenancy, although these are generally reserved for people with limited financial resources and are usually income assessed. You don’t own the property but pay a weekly fee for the accommodation under the Residential Tenancy Agreement, plus bond. Depending on your circumstances you may be able to receive rent assistance from Centrelink.

Finding the right village When deciding on a retirement village, be clear about what you want, what you are prepared to compromise on and what you definitely don’t want. To help you with the decision making process, here are some points to consider: Finances: Know your budget, what you can afford and what other ongoing costs are required. Always seek expert legal and financial advice. Ask questions and ensure you fully understand all the financial and legal implications of living in a retirement village before you sign anything or hand any money over. Lifestyle: Think carefully about how you spend your time now and how you want to spend your time in the future. For instance, if you are looking for a complete lifestyle change, you might consider a resort retirement village. Many villages now offer special interest facilities such as golf and tennis courts, and more are now accepting pets. You may also want to think about whether you want a garden or access to one. Support: One of the attractions of a retirement village is the peace of mind of 24-hour help and assistance. Many villages now offer additional home support services. This is ideal if you need additional help with personal care, meals, laundry and domestic assistance. Location: When looking at locations, you may want to consider whether you want to be closer to family or stay in or near the community you’re already in. You may have always dreamed of living by the sea or in the country, while proximity to shops may also be important to you.

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Amenities: Villages now offer a massive range of amenities including libraries, restaurants, community rooms and barbeque areas. Ultimately you will be paying for these amenities through your weekly or monthly payments, so you may want to think about whether an all-weather indoor heated swimming pool or the caravan and boat parking is important to your needs. Other accommodation: Your or your partner’s needs may change in the future, so you may also want to consider what other types of accommodation are available. Many developments are now offering serviced apartments and residential aged care at the same location, which means that even though your needs have might change, you can still live in the same community.

Choosing a village

Instead visit the village often, get to know the management and staff as well as the residents’ committee and seek answers to all your questions. Also, request a copy of the village rules. These are generally appropriate rules to enable residents and guests to enjoy the village, particularly communal areas, and its lifestyle and are based upon courtesy and a mutual understanding between residents and management.

Life in a village

Living in a retirement village can offer a supportive environment and encourage independence, as well as the ability to enjoy social and leisure activities, if you choose. Many retirement village residents say they have become more active, confident and social since moving to a retirement village, and some go as far as to say they wish they’d done it sooner. While each village has its own culture, they are based on ‘senior friendly’ criteria and a community focused environment. You’ll be surrounded generally by like-minded friendly and welcoming neighbours.

Independence

A major appeal of retirement living is that help is at hand if there is an emergency situation and the on site security in various forms gives you peace of mind. Furthermore, management and staff can help organise additional support and services such as home maintenance and other services like organising laundry and dry cleaning. If you need some assistance to remain living independently, you can arrange for home support services like meal delivery or personal care services to help you out. You can choose to pay for these services yourself, or you may be eligible to receive a Government subsidy for these services. Find out more under ‘Support at home’ on page 13.

Retirement living

When you have found a village that appeals to you and you feel would suit your particular needs, it is recommended that you don’t rush into making a commitment.

Care you can see At Regis, we believe the good life is built on great relationships. That’s why we’ve been nurturing trusted connections with our staff, residents and their families for over 25 years. Here, we know that what we do, means more than what we say, so the care we deliver goes beyond specialist skills and tailored services. With support ranging from ageing-in-place and dementia care to respite care and supported places, our broad Regis Queensland offerings give our residents continuity of care, with the choices they want and the freedom they deserve.

Call 1300 998 100 or visit regis.com.au

And while we’re proud of everything we’ve achieved, we’ll never stop looking for ways to do more, because for us ‘care’ is more than just a service. It’s something we’re constantly reviewing and refining to ensure our residents lead rewarding, independent lives. Call us today to book a tour of our Regis Queensland home, and let’s chat about finding the best fit for you.

REGIS QLD AGED CARE RESIDENCES Ayr Birkdale Bulimba Caboolture Chelmer Ferny Grove Gatton Greenbank

Home Hill Kirwan Kuluin Lutwyche Maroochydore Redlynch Salisbury Sandgate – Griffith

Sandgate – Lucinda Sandgate – Musgrave Sippy Downs The Gap Whitfield Wynnum Yeronga

HOME CARE Cairns

RETIREMENT VILLAGE Bramble Bay Corinthian Court McDonald Court Tallowwood Lodge Woodward

OTHER SERVICES DAY THERAPY CENTRE Cairns Townsville

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Sense of community

Most retirement villages have a great sense of community and while you are encouraged to participate in activities and join social events, it’s not obligatory to go to everything on offer. Depending on the village, some of these activities may include aerobics, water/aqua aerobics, card afternoons, Probus, personal training, knitting and sewing circles, craft groups plus outings to galleries, movies, events and places of interest. Regular ‘Happy Hours’ and afternoons spent watching televised sport are also popular activities among some residents.

Before signing on the ‘dotted line’ . . .

Retirement living

The idea of downsizing and living in a retirement living community may be appealing, but there are certain factors which should be considered prior to making the transition from your home to ‘the village’. Retirement village contracts are complex legal documents that can be hard to comprehend for someone without professional training. So, it’s important to understand your rights and responsibilities and obligations under the contract, before you sign. There are different types of contracts that residents and operators enter into depending on the arrangements in place in the village. You are more likely to make the right choices if you know what you want. Don’t rush into making a commitment and seek expert advice and answers to all of your questions. To make the process a little easier, we’ve created a checklist of factors for you to consider prior to signing a retirement village contract:

Have you fully discussed your decision to move to a retirement village with family, friends or advisors?

Have you looked at a sufficient number of villages to be able to compare the services and facilities?

Ensure you have the full details of all applicable charges and what they cover before entering a village.

What type of contractual arrangement is in place? i.e. is the village Strata Title, long term lease or licence, Company Title, Unit Trust, Periodic Tenancy etc.

Are there upfront costs? Is healthcare provided? How respectful are the staff of village residents’ privacy? How secure and safe is the village? Are pets and guests allowed? Is residential aged care accommodation available? Have you received a copy of the village rules? How are disputes resolved within the village? What happens if you wish to re-sell or re-lease the unit?

Remember: Before signing a retirement living contract, take all of the documents and any questions you may have about the village to a legal practitioner or financial advisor who understands the legal and financial implications of retirement village contracts. Go to pages 160 –163 for a list of retirement accommodation options.

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A placement consultant makes your job much easier Needing to place a loved one into an aged care home can be a highly stressful event for families and carers. You might think its a lack of information or understanding but in fact its because you are both the carer and the person emotionally involved as well as the decision maker. This process can be eased significantly with the help of an aged care placement consultant who can take control of the running around, paperwork and planning. Moving into residential care is a situation most people postpone for as long as possible until the point of necessity, often leaving little time to organise everything. If some initial planning were to be undertaken it could soothe the transition and reduce the stress at what is a critical turning point in people’s lives. Planning should include obtaining information on the financial implications of entering residential care, gaining information on the facilities available in your area and ensuring Wills and Powers of Attorney and Guardianship are up to date. A placement consultant can take over a lot of the stress of searching for and transitioning into an aged care home.

How a placement consultant can help

Every single transition to aged care is unique and a placement consultant will take several things in consideration to make sure the advice is right for your circumstances: Are you looking for care options for a single person, or a couple?

Is there a physical condition that is deteriorating, are mental faculties and awareness impaired?   Is there acceptance or understanding of this part of the journey?   What are the family dynamics around the placement decision and the impact on everyone involved?  Having extensive knowledge of facilities in their area, as well as the placement process, an aged care placement consultant can often find a home faster, and one that is specially suited to your requirements. Through their established relationships with aged care homes, they are familiar with the culture of each home and, most importantly, they have advanced knowledge when vacancies become available. By knowing the culture of each facility and getting to know you, placement consultants can determine which homes would best

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Placement Consultancy

Providing independent & unbiased professional placement assistance to SE Queensland including Gold and Sunshine Coasts and Toowoomba Our services include Full Placement & Advice Only options: Confidential meetings to discuss suitable care options based on individual care needs, including government funded & private respite and permanent care and assisted living Completion, submission & follow up of all applications including Centrelink/DVA forms. Explanation of care costs/fees & referral to industry specialist financial advisors when required Supporting, advising & guiding your family through the aged care placement puzzle We receive no commission from any aged care provider or associated agents, ensuring you receive unbiased recommendations based on your requirements

Maree Polsen

07 3886 5119 – Brisbane 0402 836 669 07 5445 2705 – Sunshine Coast info@agedcarechoicesaustralia.com.au www.agedcarechoicesaustralia.com.au

AGED CARE ASSISTANCE Leading Placement Consultants We make finding the right nursing home placement for your family stress free.

Providing independent, professional assistance with all aged care options, covering Northern NSW & South East Queensland, including Toowoomba • 100% independent - no commissions • Fully disclosed fixed fee • Confidential meeting • Completion of all documentation including Centrelink/DVA/QCAT forms • Explanation of all related costs • Unique comprehensive facility report • Submission & follow up of all applications • Coordination of admission • Post placement follow up service • Proudly Qld owned & operated

To learn more please contact:

BERENICE or JULIA

07 3289 2431

info@agedcareassistance.com.au www.agedcareassistance.com.au

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SOLACE AGED CARE CONSULTANTS Ease the stress of placing a loved one into Aged Care. Let Solace help and advise you on one of the most important decisions you will ever make. Confidential meetings to discuss requirements. Fully Independent – not aligned with any aged care facility. Fixed Fee Service. Completion of all required documentation. We can visit you in your own home or a place of convenience. Research all suitable facilities and organise tours. Guidance on understanding the fee structure. Available when you need us, after hours and weekends. Covering all areas from Bundaberg to North Brisbane.

sue@solaceagedcareconsultants.com.au 0433 360 471 www.solaceagedcareconsultants.com.au

SOLACE AGED CARE CONSULTANTS Ease the stress of placing a loved one into Aged Care. Let Solace help and advise you on one of the most important decisions you will ever make. ➤ Confidential meetings to discuss requirements ➤ Fully Independent – not aligned with any aged care facility ➤ Fixed Fee Service ➤ Completion of all required documentation. ➤ We can visit you in your own home or a place of convenience ➤ Research all suitable facilities and organise tours ➤ Guidance on understanding the fee structure ➤ Available when you need us, after hours and weekends ➤ Covering all areas from Bundaberg to North Brisbane

Contact us for a confidential chat sue@solaceagedcareconsultants.com.au 0433 360 471 www.solaceagedcareconsultants.com.au

suit your needs and preferences, and make prior applications to these homes. Without the assistance of an aged care placement consultant, you or your carer would need to constantly phone the facilities of your choice to demonstrate your eagerness and commitment to obtaining a bed in that home.

Negotiate and advocate for you

The aged care placement consultant advocates on your, and your family’s, behalf and is able to assist with the whole assessment process. They also complete all the necessary paperwork and application forms for entry into an aged care home which is helpful, as the applications can be quite daunting. They may suggest seeking financial advice where required. An aged care placement consultant helps share the load at this crucial time, can significantly speed up the time it usually takes to find a placement at a suitable home, thereby easing the transition into residential care. Be sure about your expectations of service and what the placement consultant is able to provide, including:   Face to face family meetings to discuss your situation and a respect for the emotions of all the family members involved  Support and recommendations that cater for the specific requirements of your family and loved one

Counsel that prioritises family sensitivities, needs and special requests, before asking how much money is available and getting the status of the financial situation

Practical assistance with urgent placement situations – which they often are – where reducing the typical waiting times, or arranging respite care, is a necessity

Choosing a placement consultant

Within Queensland, there is a range of well qualified placement consultants who can help you in your search for aged care options. When you’re choosing a placement consultant to support you through the aged care transition, look for someone who is an expert in building and nurturing relationships, who is unbiased and independent, and has no business investment or alignment with any aged care facility.   An independent professional is able to provide guidance based entirely on your individual circumstances, not biased by commission or kickbacks from any particular facility or provider. A quality, independent placement consultant will: Take their time to get to know you, your family, your circumstances, requirements and preferences. Understand the strengths and weakness of every aged care facility they are recommending.

Know the required, and accredited, quality of the aged care facilities, beyond the brochures and websites.   Provide you with streamlined access to an extended services network of professionals you may need, including financial advisors, lawyers, social workers and other specialists.   Be at ease with talking to Centrelink, doctors and health professionals, ACAT teams, financial advisors, real estate agents and all the people along the way.   Choose an advocate who will ease your concerns, supporting your family with all aspects of this transition, allowing you to focus on your loved one. Placement consultants are most happy for you to call them for a chat and understand you may talk to a number of them before making your choice. You can be open in your discussions because, as health professionals, they have a policy of confidentiality. Their professional fees may differ and it is reasonable to advise them if you are working to a budget. Finally make sure you feel comfortable talking with the placement consultant because your professional relationship will be significant in them understanding what you want and organising the appropriate care services.

Resolving family disputes

Placing a family member into care can be life changing. There are many factors, physical, social, psychological and financial; that may arise which families sometimes find too difficult to cope with by themselves. There are specialist health professionals who offer independent, non‑judgmental service, which can explore the subtleties of each situation and offer caring support in addition to counselling and conflict resolution.

Feelings of guilt

The journey into aged care is often a challenging and emotional time. Not only for you, the person going into care, but also for family members, who have sometimes cared for their loved one for a long time. You may feel rejected and unloved or are scared to take the step of going into care and worry you’ll lose your independence. Finding professional support may relieve you from negative beliefs and provide you with coping skills which can ease the difficult journey towards placing a loved one in care. Some placement consultants offer counselling as part of their services or may be able to refer you to a counsellor. You can find placement consultants in the products and services directory on page 189 or search on AgedCareGuide.com.au .

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Financial advice

Expert financial advice imperative At a time when your main concern is the health and welfare of loved ones, you are faced with the complex financial issues of aged care.

The financial decisions surrounding aged care may be overwhelming, due to the different funding mechanisms that apply to nursing homes and ‘Extra Service’ facilities. These can be further complicated by the impact that a move to care has in terms of the pension paid by Centrelink and the fact that the family home is treated differently for pension purposes than for aged care purposes. Just getting a basic understanding of what forms you need to complete, when to complete them and where to send them, can be a difficult path to navigate.

Paying for your care

You then need to consider important issues such as how to pay for any accommodation payment, whether to sell the family home or rent it out, how to maximise or keep the pension, all at a time when your main concern is finding a suitable place for your loved one to receive the care they need. By understanding the rules and being able to apply them to individual circumstances, financial advisors are able to save their clients thousands of dollars.

How an expert can help

The best financial strategies and options will depend on your specific circumstances, objectives and situation. A specialist aged care financial advisor can cut through the vast amount of information available and make sure that all aspects of your financial situation are addressed – the family home, accommodation payments and care fees, cash flow and investment planning. This will enable you to concentrate on finding the best place for care. A financial advisor can help you focus on the information and issues that are important to you and your specific financial situation. While every situation is different, there are some common elements of aged care financial advice which professional consultants often provide to their clients. Some of these elements include:

Strategies to fund accommodation payments Financial modelling of multiple care options Review and planning of tax implications

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Maximising Government pensions Minimising nursing home fees Keep in mind, not all financial advisors are experienced in dealing with the financial complexity of entering into aged care.

Important questions to ask

Some important questions you should ask before engaging the services of a financial advisor include:

Do they specialise in dealing with aged care financial issues? What experience do they have in aged care financial issues? Will they provide you with an outline of all your options? Will they provide their advice in ‘plain English’? Will their advice be in writing? Will they deal with Department of Veterans’ Affairs or Centerlink on your behalf?

Is the service a once-off or an ongoing service?

What will it cost?

Generally financial advisors charge a fee to help you with strategies to fund your aged care journey. Fees will vary and it pays to contact a number of experts for a quote on their services so you can compare.

Financial counselling

If you’re experiencing financial difficulties and have little income, you may be able to receive free financial counselling services to help you work through this. Operating from community organisations, financial counsellors can provide independent and confidential information, support and advice on a range of areas including consumer credit law, bankruptcy and debt collection laws, industry hardship policies and Government concession frameworks. They can help you in your negotiations with financial institutions and creditors and may also be able to assist with your budgeting and referral needs. Services are funded by State, Territory and Federal Governments and are provided free of charge. Find out more about financial counselling services in your State or Territory on financialcounsellingaustralia.org.au or call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor over the phone. Disclaimer: The information in this book is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.

Financial advice

Negotiating with aged care facilities

Financial advice

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Aged care cost – What you ought to know Did you know? – Approximately one-quarter of your retirement is expected to be ‘care years’ where help may be needed with daily living activities, and nearly half of Australians take up an aged care bed within one month of being assessed as needing full time residential aged care. Most people want to remain independent throughout retirement and to stay in control of where and how they live. Your ability to do so may depend on your health and physical well-being. As we age, some things become harder to do on our own. If your ability to live independently starts to decline and you need help with daily living activities such as cooking, cleaning and personal care, you may need to move into residential care. The costs for residential care are divided into three categories:

Cost of Accommodation Daily care fees Extra services The daily care fees can be up to $109,285 per year, but a large portion is paid by the Government. The contribution you would pay is between $18,845 and $46,599 depending on your financial means (as assessed by the Department of Human Services - DHS). For most people however, the biggest concern is how to pay the large amounts quoted for a room. These range from around $100,000 to $2 million but will commonly be between $400,000 - $600,000. These lump sum payments are called Refundable Accommodation Deposits – RADs. Seeking financial advice on what options you have for payment and funding strategies may help to minimise your stress. Let’s examine some of the facts around accommodation payments.

Fact 1 – This is not lost money

The first thing to know about RADs (paid since 1 July 2014) is that they are fully refundable when you leave care, unless you allow the service provider to deduct other fees to help with your cashflow. Repayment is also guaranteed by the Federal Government if paid to an approved provider. This is an important thing to check when you are selecting a care provider.

Fact 2 – You don’t have to pay the lump sum

Accommodation payments are quoted as a lump sum but are also converted to an equivalent Daily Accommodation Payment (DAP). The interest rate used for this conversion is 4.98% (for entry from 1 October 2019).

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For example, a RAD of $400,000 is converted to a DAP of $54.58 per day. If you accept a place in a residential service, you can choose whether to pay the full RAD, the full DAP or any combination of the two.

Financial advice

You don’t need to make this choice until 28 days after moving into care and the service is not able to pressure you to choose any particular option.

Fact 3 – Even with less assets, it may be affordable

If you don’t have enough assets to pay the RAD the first step may be to see if you qualify for Government concessions as a low-means resident – this would require your share of assessable assets to be less than $169,079.20. If you don’t qualify you will need to find a way to fund the full accommodation payment requested by the service. If you don’t have enough assets, paying a part RAD and part DAP may help, but only if you have surplus cashflow to pay the DAP. One further strategy option is to pay as much of the RAD as you can afford and then instruct the service provider to take the DAP (on the unpaid amount) out of the RAD you have paid. This option leaves your income to meet daily care fees and living expenses but reduces the RAD refunded when you leave.

Fact 4 – There is no pressure to act quickly or sign documents

Understand that each group you may be dealing with, be it the hospital, social worker, aged care facility or the Department of Human Services (Centrelink / My Aged Care) has a desire to assist you, but they do not put all the pieces of your puzzle together. Do not feel pressured into signing documents, completing forms or make decisions straight away. Seek advice first, as sometimes opportunities present themselves to improve your situation before you complete these forms.

Fact 5 – You should get advice – and not all advisers are ‘equal’

As you support your loved ones, we support you.

Identify an experienced and Accredited Aged Care Professional who can help you make the right decisions, outline the options available to you and the benefits and consequences of each decision you are considering.

We are specialist financial advisers who can give you clarity and the confidence to make informed decisions.

They can support you during stressful and tumultuous times, like mediating any family discussions, or help you create a clear aged care plan.

1300 366 932 e care@alteris.com.au w alteris.com.au

Contact our team today.

Additionally, a financial advisor can review your financial situation and find what you can afford, develop strategies to improve your financial position, explain any Centrelink payments and Aged Care Fee impacts, and review your estate plan to avoid any future issues. Disclaimer: The case studies provided are illustrative only and contain information that is general in nature. It does not take into account the objectives, financial situation or needs of any particular person. You need to consider your financial situation and needs before making any decisions based on this information. Rates are current as at December 2019. This article has been submitted by Dianne Chalk (CFP®), Accredited Aged Care Professionals (TM) of Hillross Fairy Meadow ABN 84 144 960 934. Hillross Fairy Meadow is a Corporate Authorised representative of Hillross Financial Services Limited ABN 77 0003323 055 AFS Licence No 232705.

Alteris Financial Group Pty Ltd (abn 59 133 479 115) holder of AFSL No. 402370

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De-stressing your move People who are downsizing, moving in to a smaller unit or having to move into a nursing home often have 50 years or more of accumulated goods and belongings.

De-stressing your move

The situation can be even more difficult for people who are on their own or where family are interstate and not available to help. Many people who are moving need packers, removalists, unpackers, sorters/de-clutterers, assistants, confidants, coordinators, cleaners and gardeners all rolled up into one. The stress of both finding professional assistance and then coordinating can be overwhelming. If you need help, the best avenue is to speak to a case manager, social worker, placement consultant or contact a business that specialises in practical assistance with all aspects of relocating. Services often include:

De-cluttering and sorting through household contents and personal possessions

Sorting the saleable items, identifying valuables, determining items to be discarded, compiling all documents

Compiling an inventory of the contents and arranging valuations

Assisting people to relocate into alternative accommodation Clearing the home or unit prior to sale or tenancy termination

Gathering bequeathed items, photographs and memorabilia Delivering valuables, financial, legal and personal papers to the appropriate person

Delivering unsaleable goods to various charities Removing all rubbish items from the entire property Coordinating real estate agent, auction house, cleaner, gardener, repairs and all other services

Unpacking your belongings in your new home and placing your furniture in position

Install electronic devices like a TV or computer and hang pictures.

There are so many things to prepare and organise when you move into aged care. A professional relocation business may help alleviate all the emotional and physical work involved in relocating yourself, a loved one or friend into an aged care facility.

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Estate planning A well prepared and executed estate plan can not only save your estate unnecessary costs in the future but can also save your loved ones from unnecessary stress after your death. Estate planning is the process in which you discuss with a legal practitioner what you want to happen with your estate, known as your assets, when you die. It is a plan which involves you considering who you want to be in charge of your Will, who you want to benefit from your estate, your funeral wishes and who you want to look after your financial and personal/health matters if you were to lose capacity during your lifetime, for example by way of dementia or stroke.

A properly drafted, up‑to‑date Will is the only way that you can be sure your assets will be dealt with as you wish when you die.

Executors and Administrators

In Queensland, you must name an executor of your Will who will carry out the terms you have laid out in your Will after you die. The executor of the estate can apply for a probate from the Supreme Court for permission to take control of the estate. This means that the Court has recognised the Will as legally valid and will allow you to deal with the estate. You do not need to get a probate, however, there can be situations where you may require a grant of probate. For example, an organisation may not release assets of the estate if they do not first see a grant of probate. It’s important to update your Will regularly, for instance, if you get married your Will is automatically revoked. On the other hand, getting a divorce does not revoke your Will, and separation, end of a civil partnership or a de factor relationship can also affect your Will. In Queensland, if you die without a valid Will, your estate will be treated as an ‘Intestate’ and a suitable administrator will be appointed by the Supreme Court. If you decide to make a Will through a DIY Estate Planning kit, it can save you money now, but can often add to the costs of your estate administration. The only way to ensure that your loved ones are protected is to obtain proper legal advice regarding your estate planning. To find out more information, visit the website of the Queensland Public Trustee at www.pt.qld.gov.au or contact the Queensland Office of the Public Guardian on www.publicguardian.qld.gov.au .

Estate planning

Effective estate planning ensures your assets are protected and distributed to the right people according to your wishes.

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WE’RE ON A MISSION

TO ADVANCE THE RIGHTS, INTERESTS AND FUTURES OF AUSTRALIANS AS WE AGE.

Join us and have your say! Wi-Fi

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TODAY

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• ONECOTA quarterly magazine • COTA Home Maintenance Services

COTA Strength Training goes NATIONAL! Challenging Ageism Don’t get caught out by scammers!

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Supporting the rights of older people Most of the time aged care services work well and the people who use them are happy with the service they receive. However, sometimes a problem may arise, and you may need help to speak up and have the problem resolved. Many people feel uncomfortable raising a complaint or concern, but it is important to address your concerns early and not leave it to escalate. This can be particularly difficult if your complaint is about the care or services that you are dependent upon for meeting your most basic needs. Nevertheless, we live in a society where each and every one of us, regardless of our age, has rights as citizens and individuals.

If you feel unsure or unable to address your concerns with the service provider, you can ask an advocacy service to help you. An aged care advocate can assist you to take choice and control over your care services and work with you and your family on the best way to address your concerns with a provider. Their services are usually free and they can give you information, advise, and support you to express your concerns or even speak on your behalf. They will aim to achieve the best possible outcome for you. An advocate can:

Help you understand your rights and responsibilities Listen to your concerns and discuss your options

Support you and give you confidence in addressing a concern

Raise a concern with the service provider or speak on your behalf

Advice is generally provided on consumer rights, human rights, aged care rights and responsibilities, financial exploitation, substitute decision-making and elder abuse prevention and response. Advocates can assist with negotiating changes to your care plan, ensuring the needs of people from culturally diverse backgrounds are met. They also deliver specialist community education, such as self-advocacy and how to meet the needs of people with dementia and special needs. There are free and independent advocacy services in every State and Territory that provide free telephone advice, community education and other assistance for older people. The Older Persons Advocacy Network (OPAN) is a national network of nine State and Territory organisations that have been successfully delivering advocacy, information and education services to older people in metropolitan, regional, rural and remote Australia for over 25 years. Call 1800 700 600 to speak with an aged care advocate in your State or Territory or visit online at opan.com.au .

Advocacy

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Memory change – is it dementia?

Dementia

Are you concerned about lapses in memory or other changes in your thinking or behaviour, or in someone close to you? Changes like these can have a number of possible causes, including stress, depression, pain, chronic illness or medications. See your doctor if you, or someone close to you, are experiencing these kinds of difficulties. Receiving a diagnosis is important because the underlying cause may be treatable. However, major changes in memory are not normal at any age and should be taken seriously.

What is dementia?

Dementia is a general term to describe problems that involve progressive changes in memory, thinking, behaviour, and the ability to perform regular daily activities. There are more than 100 different types of dementia. The most common types are:

Alzheimer’s – which attacks the brain resulting in impaired memory, thinking and behaviour

Dementia Support Australia Offering nationwide support 24/7 Dementia Support Australia (DSA) provides a 24 /7 service, offering support to carers of people living with dementia Nationally, DSA provides the: • Dementia Behaviour Management Advisory Service • Severe Behaviour Response Teams • Needs Based Assessment Program

Contact us today Phone 1800 699 799 Refer online www.dementia.com.au Dementia Support Australia is supported by funding from the Australian Government under the Dementia and Aged Care Services Fund

Dementia Support Australia

A PARTNERSHIP LED BY

Dementia Support Australia

A PARTNERSHIP LED BY

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Vascular dementia – caused by poor blood flow to the brain, depriving brain cells of nutrients and oxygen needed to function normally

Parkinson’s related dementia – a chronic, progressive neurological condition, which in later stages can affect cognitive functioning

Frontotemporal dementia – a disorder causing damage to brain cells in the frontal and temporal lobes, resulting in decline in social skills and emotional apathy. Behaviour and personality changes often occur before memory loss and speech problems

The early signs of dementia may include: memory loss – particularly recent memories or experiences, confusion with time or place, changes in mood and personality, difficulty with planning or problem solving, and difficulty in completing familiar tasks. Dementia can happen to anybody but is much more common after the age of 65. Dementia is not a normal part of ageing.

Dementia and aged care

For people with dementia, their memory loss affects their adjustment to new places and persons.

Good care depends on how well the care facility responds to the residents’ individual needs, including their physical, social and mental wellbeing.

Where can I get help?

Support is vital for the person with dementia, as well as family members. Although the effects of dementia cannot yet be stopped or reversed, an early diagnosis gives families a chance to access services and plan for the future. There are a number of organisations that offer support, information, education and counselling to people affected by dementia. The National Dementia Helpline offers advice and counselling on 1800 180 500 or fightdementia.com.au or read on for information about how the Dementia Behaviour Management Advisory Service (DBMAS) can help.

Changed behaviours

Behavioural change can occur for people with dementia, with many people experiencing changes to mood, thought, language, daily function or movement. The individual’s response to a particular circumstance or situation may alter or reduce as the dementia progresses. Changed behaviour as a response to a person’s dementia may reduce quality of life for the person living with dementia and can contribute to carer or care worker stress. It is important to take steps to support the person living with dementia and the people that provide care to them. Dementia Behaviour Management Advisory Service (DBMAS) can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. Changed behaviours may include:

Anxiety Depressed mood

Hallucinations Restlessness

Dementia

The move to residential care should be considered before a crisis forces a more urgent response.

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Aggression Sleep disturbance Inappropriate toileting Eating difficulties Repeated calling out

Specialised support

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Repetitive questioning Wandering Hoarding

Resistive to care

Unwanted sexualised behaviour

Dementia

Dementia Behaviour Management Advisory Services (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family and health and aged care professionals to better understand and respond to individual changes in behaviour and emotions.

The service can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. It offers specialised support, assessment, intervention and advice to assist carers and care workers of people with dementia where behaviours may impact on their care. DBMAS has a multi-disciplinary team of experienced health care professionals such as registered nurses, social workers, clinical psychologists, geriatricians, speech pathologists, and dietitians.

DBMAS is committed to providing culturally sensitive and effective communication. If you require an interpreter service, you can call the Translating and Interpreting Service on 131 450 and ask them to contact the DBMAS service. For more information, contact DBMAS on 1800 699 799 or visit dementia.com.au

Alzheimer’s Queensland, empowering all Older Australians to lead a valued life. What you get from us: • Over 35 years of dementia expertise • A 24 hour Advice Line 1800 639 331 • 24 hour Community & Home Care Services to assist maintaining your home and health • Home-like Centres open 24/7 including offering short-stay night respite and day time activities • Aged Care Homes catering to all levels of care needs • Dementia education, design, support groups and more

For further information call

1800 639 331 or visit www.alzheimersonline.org Primary service areas: All Brisbane Suburbs, Ipswich, Toowoomba, Gold Coast, Far North Coast (NSW)

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End of life

The primary goal of palliative care is to provide supportive care and improve the patient’s quality of life by addressing any painful or distressing symptoms. Palliative care is divided into three subgroups: 1. Primary care – For people who only require services from their primary health care professional(s). 2. Intermediate care – Advice is provided by specialist palliative care services but care is still given by health care professional(s). 3. Complex care – This group requires care from specialist practitioners. Patients are commonly referred to specialist palliative care services where they will receive the required care. There are a number of different services that can offer extra support both at home or in a nursing home setting.

Services to help at home

Services that may help you to stay in the comfort of your own home can include:

a qualified nurse

to dress a wound or provide continence advice;

household jobs like

cleaning, clothes washing and ironing;

help with bathing or

showering, dressing, hair care and going to the toilet;

meals and other food services – assistance with preparing and eating meals, or help for those with special diets; and

helping to travel to shopping centres or appointments.

End of life

Whether you live in your own home or in a residential aged care home, when the end of life approaches you may require additional support.

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Palliative care in a nursing home

For palliative care in a residential aged care setting, the Government has developed a series of guidelines, which provides support and guidance to residential aged care facilities in providing palliative care. The Guidelines for a Palliative Approach in Residential Aged Care outline three forms of palliative care in residential aged care, which include:

A palliative approach – Aims to improve the quality of life by

reducing their suffering through early identification, assessment and treatment of pain, physical, cultural, psychological, social and spiritual needs.

Specialised palliative service provision – Involves referral to a specialised palliative team or health care practitioner.

End of life (terminal) care – This form of palliative care is appropriate when the resident is in the final days or weeks of life and care decisions may need to be reviewed more frequently.

Carer support

Residents with dementia

Palliative care for residents living with dementia often requires a different approach than palliative care for people with a terminal condition, as the process can take place over a longer period of time. Declining cognition can mean that a dying person with dementia is unlikely to have the capacity to make decisions or communicate their wishes regarding care. This may mean that any such decisions must be made much earlier in the course of dementia than for other illnesses, or alternatively, must be made by proxies on behalf of the dying person.

Family and friends

Providing end of life care can be particularly intense for family and friend carers. While managing their own grief and the grief of others, carers will be providing high level physical and emotional support that a patient needs at the end of life. Palliative care not only supports patients, but also their friends and families. For more information about palliative care services, talk to your GP or contact your community health centre.

Carer support There are over 2.5 million unpaid carers across Australia. The caring role is a valuable and rewarding job but also a tough one, often balancing work, family and friends while making sure your loved one is well looked after. With more older Australians looking to stay at home longer, more family and friends of older people are finding themselves in a carer role than ever before.

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Being a carer can have a huge impact on your life, and physical and mental wellbeing, as well as being isolating at times. There are some great support options available to assist you with practical and emotional support and you may be eligible for financial support from the Australian Government.

Support groups

Caring is a very rewarding role to undertake, however, caring can also be very demanding and it’s easy to become out of touch with friends or family. Going to carer support groups provides time to relax, have some fun and connect with others outside of your caring duties. Carer support groups are completely confidential and can also help you to:

Discover new information Get to education or training workshops Participate and get involved in activities Head along to relaxing outings

Counselling is another great option to manage some of the pressures you may experience as a carer. A professional counsellor can provide advice on any situation you are facing, or even just listen to the struggles of everyday life. Depending on what you require, counselling can help with behaviour management, coping strategies, loss and grief, and any relationship challenges. Since stressful situations can’t always be avoided, a counselling program can help you deal with different hurdles in a more productive way and help you face the caring role feeling supported and with renewed energy.

Support lines

There are also a number of support lines and websites to assist carers just like you in looking after older people. Some helpful support services include:

Carer Gateway – 1800 422 737 – phone and online resource to help you find local support services, gives advice on a range of topics such as health and wellbeing, financial and legal considerations, and can connect you with other carers National Dementia Helpline – 1800 100 500 – provides information and support about dementia, connect you to support services in your area as well as provide emotional support to help manage the impact of dementia Carers Australia – 1800 242 636 – runs support programs including short term counselling for carers with qualified counsellors Relationships Australia – 1300 364 277 – offers a range of services such as counselling and mediation, by phone, online and face-to-face Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling

To find out more about financial support for carers, contact Services Australia online or call 13 27 17.

Carer support

Counselling Services

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Definition of terms

24 Hour On Site Supervision – A person(s) who is/are employed to live in or in close vicinity of a retirement village and will respond to requests for assistance when regular staff are off duty. Aged Care Assessment Team (ACAT) – Assess and approve older people for Australian Government subsidised aged care services. Aged Care On Site – The retirement village has an aged care facility at the same location.

ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers.

Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance. Prior assessment by an Aged Care Assessment Team required. CALD – Services offered to Culturally and Linguistically Diverse older aged people and their carers. Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met.

Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services.

Centre Based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers. CHSP Funded – An in home or centre based care service funded by the Commonwealth Home Support Programme government initiative.

Communal facilities – Shared facilities for residents such as community hall, swimming pool or bowling green

Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All home care packages are delivered on a CDC basis. Daily Accommodation Payment (DAP) – This is a daily payment to a Government funded aged care facility, paid periodically for example monthly. This is not a refundable payment.

Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting’, provided to aged/frail clients and their carers. Includes clients with dementia and disabilities. Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers.

w w w. A g e d C a r e G u i d e . c o m . a u

Meals &/or Shopping – Delivery of daily cooked or frozen ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. (CBC – meals or light refreshments provided at the centres).

Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication.

Multi Purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services. NESB – Services offered to Non English Speaking Background older aged people and their carers.

Nursing &/or Palliative Care – Registered or Enrolled Nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care. Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toiletting. (CBC – personal care offered while client is at the centre.)

Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home.

RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation. Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a Government funded aged care facility and refunded, minus agreed deductions, when leaving the facility. Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services.

Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village.

Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in a retirement village, or purchase on a freehold basis.

Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility. Retirement Living (RL) – The site has retirement living accommodation.

Secure Dementia Unit – Secure specialised ward, wing or unit for people with dementia and/or challenging behaviours. Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates etc.

Domestic Assistance – Help washing of clothes, dishes, floors, wet areas, ironing, minor meal preparation, vacuuming, changing bed linen, dusting, cleaning living areas.

Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry, and personal care. Services may be provided on a fee for service basis.

Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food and services for an additional charge.

Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs.

Donor Funded – The purchase price, or entry contribution, of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation.

Home Care Community (HCC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through Government funded Home Care packages, as a genuine alternative to a nursing home. Home Maintenance/Gardening – Assistance with replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs and gutter cleaning. May include window cleaning.

Independent Living Unit (ILU) – Sometimes referred to as a villa or apartment and located in a retirement village. LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents.

Single Bedrooms with Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home.

Social &/or Recreational Support – The client participates in social or recreational activities either in their home or at a community, day or recreational centre. Supported Residential Service (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a Government funded facility but without the funding support.

Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee for service basis without Government funding. Transport – Organising or providing transport services such as bus, taxi, private car etc. (CBC – transport to and from the centre).

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DEFINITION OF OFTEN USED TERMS.......................................................................................................................................................................... 124 AGED CARE ASSESSMENT TEAM CONTACT DETAILS........................................................................................................................... 126 Details of every Aged Care Assessment Team (ACAT) including Name & Local Government Areas they service

ABBREVIATIONS. .................................................................................................................................................................................................................................... 126 List of definitions with an explanation of terms used in this Guide

Directories,

COUNCIL [LOCAL GOVERNMENT AREA (LGA)] REFERENCE INDEX. .................................................................................. 127

Lists and

SUBURB & TOWN REFERENCE INDEX.........................................................................................................................................................128 –129

Reference

RESIDENTIAL HOW TO READ & ICON DEFINITIONS. .............................................................................................................................. 130

Indexes

List of Council (LGAs). Find the Council (LGA) and then refer to the page as indicated List of suburbs and towns which have residential or community aged care Find the suburb or town and then refer to the page as indicated

Explanation of how to use Residential tables and Icons to depict services, pictures & definitions

COUNCIL DISTRICT (LGA) MAPS....................................................................................................................................................................................... 131

AGED CARE HOMES (RESIDENTIAL CARE LISTINGS). .............................................................................................................130 –159

Residential aged care facilities listed by Councils (LGAs) and then Suburbs

How to read and icon definitions.......................................................................................................................................................................................................................... 130 Map....................................................................................................................................................................................................................................................................................................... 131

Metropolitan Region (Greater Brisbane & surrounds).................................................................................................................................................... 132 –148

Regional Queensland. ...................................................................................................................................................................................................................................... 148 –159

EXTRA SERVICES AGED CARE HOMES....................................................................................................................................................................... 159

SUPPORTED & ASSISTED LIVING (Advertisers only). ........................................................................................................................................ 160

RETIREMENT ACCOMMODATION (Advertisers only). .......................................................................................................................160 –163

List of organisations and their retirement sites and services

HOME CARE PACKAGES................................................................................................................................................................................................164 –178 List of home care services in metropolitan, regional and country areas

Map........................................................................................................................................................................................................................................................................................................ 164 How to read and icon definitions.......................................................................................................................................................................................................... 166,

173

Greater Brisbane Metropolitian. ........................................................................................................................................................................................................... 166 –171 Regional Queensland. ...................................................................................................................................................................................................................................... 173 –178

CULTURALLY APPROPRIATE SERVICES.....................................................................................................................................................178 –182

List of culturally appropriate services referenced by their cultural group

Aged Care Homes. ............................................................................................................................................................................................................................................... 178 –180

Home Care Packages. ........................................................................................................................................................................................................................................ 180–182

IN HOME CARE SERVICES............................................................................................................................................................................................182 –184

List of organisations that provide assistance with daily living activities for clients in their home

CENTRE BASED CARE ...................................................................................................................................................................................................... 185 –187 List of respite, services and activities for social/recreational support in a ‘centre setting’

DAY THERAPY CENTRES. .............................................................................................................................................................................................. 188 –189 List of allied health/therapy services for physical/psychological support in a ‘centre setting’

PRODUCTS & SERVICES (Advertisers only).................................................................................................................................................................... 189 List of organisations that provide aged care related services & products for consumers and industry users

ORGANISATION & BUSINESS INDEX (Advertisers only).................................................................................................................190 –191 List of advertising organisations’ contact details and the products/services they provide

INDEX.................................................................................................................................................................................................................................................................... 192 DISCLAIMER: The information listed in the following pages were compiled by DPS Publishing using a range of sources including Government departments, Aged Care Assessment Team, Aged Care Providers, publicly available information, the DPS Publishing database and checked via telephone and online questionnaires. You can visit AgedCareGuide.com.au for the most up to date details. For further information contact the individual provider. The information contained in the Location and Information Guide should be used as a guide only. DPS Publishing takes no responsibility for the accuracy of the information contained within the DPS Guide to Aged Care.

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ACAT Regions

Aged Care Assessment Team (ACAT) are responsible for all assessments for Government funded aged care and Home Care Packages. This list provides you with the Council/Local Government Area that each ACAT services. All assessments are coordinated through My Aged Care. Call 1800 200 422 if you would like to organise an assessment.

METROPOLITAN AREAS

REGIONAL AREAS

Gold Coast ACAT

Central West ACAT

Gold Coast, Logan (part), Scenic Rim (part)

Metro North ACAT North Lakes Moreton Bay

Barcaldine, Barcoo, Blackall-Tambo, Boulia, Diamantina, Longreach, Winton

Far North Queensland ACAT Cairns

Aurukun, Cairns, Cook, Douglas, Hope Vale, Kowanyama, Lockhart River, Mapoon, Napranum, Northern Peninsula Area, Pormpuraaw, Torres, Weipa, Wujal Wujal, Yarrabah

Metro North ACAT Nundah

Brisbane (Central, North & South)

Metro South ACAT

Brisbane (South), Logan (part), Redland

West Moreton ACAT

Cherbourg, Ipswich, Lockyer Valley (part), Scenic Rim (part), Somerset, South Burnett

Far North Queensland ACAT Innisfail Cassowary Coast

Far North Queensland ACAT Tablelands

Croydon, Etheridge, Mareeba, Tablelands

Fraser Coast ACAT

Bundaberg, Fraser Coast, North Burnett (includes Wide Bay)

Mackay ACAT

Central Highlands (part), Isaac, Mackay, Whitsunday

Abbreviations (HC)............................................................................... High Care (LC)................................................................................. Low Care AC................................................................................. Aged Care ACAT........................................Aged Care Assessment Team ACF................................................................ Aged Care Facility Aged Care Service.............................. Aged Care Service(s) Apts......................................................................... Apartments Assoc........................................................................ Association ATSI.................................. Aboriginal, Torres Strait Islander Aust......................................................................... Australia(n) CALD......................... Culturally and Linguistically Diverse CBC............................................................... Centre Based Care CC..................................................................... Community Care CDC................................................... Consumer Directed Care CHSP......... Commonwealth Home Support Programme Cncl....................................................................................Council Cnr....................................................................................... Corner Com’ty......................................................................Community Coop......................................................................... Cooperative Corp..........................................................................Corporation CRCC..............Commonwealth Respite & Carelink Centre CS.......................................................... Community Service(s) Ct........................................................................................... Court Ctr........................................................................................ Centre D..........................................................................................Divider DAP................................... Daily Accommodation Payment

Mount Isa ACAT

Burke, Carpentaria, Cloncurry, Doomadgee, McKinlay, Mornington, Mount Isa

Rockhampton ACAT

Banana (part), Central Highlands (part), Gladstone, Livingstone, Rockhampton, Woorabinda

Roma ACAT

Balonne, Bulloo, Maranoa, Murweh, Paroo, Quilpie

Sunshine Coast ACAT

Gympie, Noosa, Sunshine Coast

Toowoomba & Darling Downs ACAT

Banana (part), Goondiwindi, Lockyer Valley (part), Southern Downs, Toowoomba, Western Downs

Townsville ACAT

Burdekin, Charters Towers, Flinders, Hinchinbrook, Richmond, Townsville

IBC................................................................. Inside Back Cover IFC................................................................ Inside Front Cover IHC......................................................................... In Home Care DBMAS.........................Dementia Behaviour Management IL................................................................ Independent Living Advisory Service ILU.............................................. Independent Living Unit(s) Dem............................................................................. Dementia Indep..................................................................... Independent Dis................................................................................. Disability IT....................................................... Information Technology Dist.....................................................................................District LGA............................................... Local Government Area(s) DRC.............................................................Day Respite Centre LGBTIQ...........................Lesbian Gay Bisexual Transgender DTC.............................................................Day Therapy Centre Intersex Questioning DVA....................................Department of Veterans’ Affairs LHD.......................................................... Local Health District Estn................................................................................... Eastern Lwr....................................................................................... Lower Fac...................................................................................... Facility Maint..................................................................... Maintenance Fmr.....................................................................................Former Mem.............................................................................Memorial Gdns................................................................................Gardens Metro....................................................................Metropolitan HC or H/Care........................................................... Home Care MPHS..................................... Multi Purpose Health Service HS or H/Serv............................................... Health Service(s) MPS.......................................................Multi Purpose Service HCC..................................................... Home Care Community Mt........................................................................................Mount HCP......................................................Home Care Package(s) NH or N/Home................................................ Nursing Home HCP 1.........................................Home Care Package Level 1 N/hood............................................................Neighbourhood HCP 2.........................................Home Care Package Level 2 NESB............................Non English Speaking Background HCP 3.........................................Home Care Package Level 3 NRAS..................... National Rental Affordability Scheme HCP 4.........................................Home Care Package Level 4 Nth(n)........................................................................North(ern) HCS.........................................................Home Care Service(s) NW.............................................................................North West HCSS...............................Home & Carer Support Service(s) OBC............................................................ Outside Back Cover HL........................................................................ Healthy Living PAG................................................Planned Activity Group(s) Hlth.....................................................................................Health Pk............................................................................................. Park Hosp................................................................................Hospital Prog...........................................................................Program(s) HSP/S......................... Home Support Program/Service(s) Pt..............................................................................................Port HSS...................................................................... Home Support Pnt..........................................................................................Point

QCCS.......................Queenland Community Care Services RAC........................................................Residential Aged Care RAD.........................Refundable Accommodation Deposit RAS......................................... Regional Assessment Service RC..................................................................... Residential Care Reg................................................................................. Regional Res/Resid.................................................................Residential RLU................................................ Retirement Living Unit(s) RV................................................................ Retirement Village SBRT............................Severe Behaviour Response Teams SE....................................................................... South East(ern) Serv.............................................................................. Service(s) SL....................................................................Supported Living Soc........................................................................................ Social SRS....................................... Supported Residential Service SSG....................................................Social Support Group(s) Sth........................................................................................ South Sthn...............................................................................Southern STRC.......................................... Short Term Restorative Care Supp......................................................... Support/Supported Supp................................................................................................ SW................................................................... South West(ern) Tce...................................................................................... Terrace TCP.............................................. Transition Care Program(s) VHC......................................................... Veterans’ Home Care Vlg...................................................................................... Village VMCH......................................... Villa Maria Catholic Homes W/Centre....................................................... Wellness Centre WMQ........................................Wesley Mission Queensland Wstn............................................................................... Western

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Council (LGA) Reference Index

The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and home care packages in that Local Government Area (commonly referred to as a Council District).

Council District

Page Reference Residential Home Care

Council District

Alpha

173-178

Flinders

Aramac

173-178

Fraser Coast

Aurukun

173-178

Gladstone

Page Reference Residential Home Care

173-178 151-152 173-178 152

173-178

Council District

Page Reference Residential Home Care

Napranum

173-178

Noosa

154

173-178

North Burnett

154

173-178

Balonne

148

173-178

Gold Coast

Banana

148

173-178

Goondiwindi

152

173-178

Palm Island

154

173-178

Barcaldine

149

173-178

Gympie

152

173-178

Paroo

154

173-178

Barcoo

173-178

Hinchinbrook

152

173-178

Pormpuraaw

173-178

Blackall-Tambo

173-178

Hope Vale

152

173-178

Quilpie

173-178

Boulia

173-178

Ipswich

Brisbane

Isaac

139-140 166-171

Northern Peninsula

Redland

173-178

145-146 166-171

173-178

Richmond

173-178

Jericho

173-178

Rockhampton Scenic Rim

146

166-171

Somerset

146

166-171

173-178

South Burnett

155

173-178

166-171

Southern Downs

155

173-178

132-137 166-171

Bulloo

137-139 166-171

152

Bundaberg

149

173-178

Kowanyama

173-178

Burdekin

149

173-178

Livingstone

152-153 173-178

Burke

173-178

Lockhart River

Cairns

149-150 173-178

Lockyer Valley

140

Carpentaria

150

173-178

Logan

Cassowary Coast

150

173-178

Longreach

153

173-178

Tablelands

Central Highlands

150

173-178

Mackay

153

173-178

Toowoomba

Charters Towers

151

173-178

Mapoon

173-178

Torres

173-178

Maranoa

153

173-178

Townsville

173-178

Mareeba

153

173-178

Weipa

158

173-178

McKinlay

173-178

Western Downs

158

173-178

Croydon

173-178

Moreton Bay

Whitsunday

158

173-178

Diamantina

173-178

Mornington

153

173-178

Winton

Cherbourg

151

Cloncurry Cook

151

140-141 166-171

142-144 166-171

Sunshine Coast

173-178 154-155 173-178

Doomadgee

151

173-178

Mount Isa

153

173-178

Woorabinda

Douglas

151

173-178

Murweh

154

173-178

Wujal Wujal

173-178

Muttaburra

173-178

Yarrabah

Etheridge

146-148 166-171 155

173-178

156-157 173-178 157

173-178

157-158 173-178

173-178 159

173-178 173-178

159

173-178

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Suburb & Town Reference Index

A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a Suburb/Town is not listed please refer to the next closest suburb.

Suburb / Town Acacia Ridge Albany Creek Alexandra Headland Alexandra Hills Algester Allora Alpha Annandale Annerley Arundel Ashmore

Page

Suburb / Town

132

Brookfield

142

Browns Plains

146

Buderim

145

Bulimba

132

Bundaberg

155

Bundaberg North

149

Burdell

157

Burleigh Heads

132

Burleigh Waters

137

Burnside

Page

Suburb / Town

132

Cooktown

140

Coolangatta

147

Coolum Beach

132

Cooroy

149

Coorparoo

149

Corinda

157

Cornubia

137

Cranley

137

Crows Nest

147

Cunnamulla

Page

Suburb / Town

Page

151

Golden Beach

147

137

Goondiwindi

152

147

Gordonvale

150

154

Gracemere

154

133

Graceville

133

Granville

151

140

Greenbank

141

156

Gununa

153

156

Gympie

152

154

Hamilton

133 138

137

Burpengary

142

Currimundi

147

Helensvale

Aspley

132

Burpengary East

142

Currumbin Waters

138

Herberton

155

Atherton

155

Caboolture

142

Dalby

158

Highgate Hill

134

Ayr

149

Caboolture South

143

Deception Bay

143

Hillcrest

141

Bald Hills

132

Cairns

149

Dicky Beach

147

Holland Park

134

Barcaldine

149

Calamvale

132

Doomadgee

151

Holland Park West

134

Bardon

132

Caloundra

147

Douglas

157

Home Hill

149

Bargara

149

Capalaba

145

Drewvale

133

Hope Island

138

Beachmere

142

Caravonica

149

Dunwich

145

Hope Vale

Beaconsfield

153

Carbrook

140

Durack

133

Idalia

158

Beaudesert

146

Cardwell

150

Eagleby

141

Indooroopilly

134

Beerwah

146

Carina

132

Eastern Heights

139

Ingham

152

Bellara

142

Carindale

132

Edens Landing

141

Inglewood

152

Bellmere

142

Carseldine

132

Edge Hill

150

Innisfail

150

Benowa

137

Chapel Hill

132

Edmonton

150

Ipswich

139

Bethania

140

Charleville

154

Eidsvold

154

Jandowae

158

Biggenden

154

Charters Towers

151

Eight Mile Plains

133

Julatten

153

Biggera Waters

137

Chelmer

132

Elanora

138

Kalbar

146

Biloela

148

Cherbourg

151

Emerald

150

Kallangur

143

Birkdale

145

Chermside

133

Ferny Grove

133

Kangaroo Point

134

Birtinya

146

Chermside West

133

Flinders View

139

Kawana

154

Bli Bli

146

Childers

149

Forest Lake

133

Kawungan

151

Bongaree

142

Chinchilla

158

Fortitude Valley

133

Kearneys Spring

156

Boonah

146

Clayfield

133

Gatton

140

Kelvin Grove

134

Boondall

132

Clear Island Waters

137

Gayndah

154

Kenmore Hills

134

Boronia Heights

140

Clermont

152

Geebung

133

Keperra

134

Bowen

158

Cleveland

145

Gin Gin

149

Kepnock

149

Boyne Island

152

Clifton

156

Gladstone

152

Kewarra Beach

150

Brassall

139

Clontarf

143

Glen Eden

152

Kilcoy

146

Bray Park

142

Collinsville

158

Glenella

153

Killarney

155

Brighton

132

Condon

157

Glenvale

156

Kingaroy

155

151, 152

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Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Kippa-Ring

143

Mundingburra

158

Redland Bay

145

Toowong

136

Kirwan

158

Mundubbera

154

Redlynch

150

Toowoomba

157

Kuluin

147

Murgon

155

Richmond Hill

151

Torquay

151

Labrador

138

Murrumba Downs

144

Riverview

140

Townsville

158

Laidley

140

Nambour

147-148

Robina

139

Townview

153

Lawnton

143

Nanango

155

Rochedale South

135

Trebonne

152

Little Mountain

147

Narangba

144

Rockhampton

155

Tugun

139

Longreach

153

Nerang

138

Rocklea

135

Tully

150

Lowood

146

New Farm

135

Rockville

157

Twin Waters

148

Lutwyche

134

Newmarket

135

Roma

153

Upper Coomera

139

Mackay

153

Newstead

135

Rosalie

135

Upper Mount Gravatt

136

Malanda

155

Newtown

157

Rosewood

140

Urangan

151

Maleny

147

Noosa Heads

154

Rothwell

144

Urraween

152

144

Norman Gardens

154

Rowes Bay

158

Varsity Lakes

139

134

Normanton

150

Runaway Bay

139

Victoria Point

146

134

North Ipswich

139

Salisbury

135

Wamuran

144

153

North Lakes

144

Sandgate

135

Warana

148

147

North Mackay

153

Sarina

153

Warwick

155

151

North Rockhampton

154

Scarborough

144

Waterford

141

147

North Tamborine

146

Seven Hills

136

Waterford West

141

138

Nudgee

135

Sinnamon Park

136

Weipa

158

138

Nundah

135

Sippy Downs

148

Wellington Point

146 153

Mango Hill Manly Manly West Mareeba Maroochydore Maryborough Meridan Plains Mermaid Beach Merrimac Middle Ridge

156

Oakey

157

Slacks Creek

141

West Mackay

Miles

158

Ormiston

145

South Toowoomba

157

Westcourt

150

Millbank

149

Oxley

135

Southport

139

White Rock

150

Millmerran

156

Pacific Paradise

148

Springsure

150

Whitfield

150

Mirani

153

Palm Island

154

Springwood

141

Windsor

136

Mitchelton

134

Palmwoods

148

St George

148

Wishart

136

Monto

154

Parkinson

135

Stanthorpe

155

Wondai

155

Mooroobool

150

Parkwood

138

Sunnybank Hills

136

Woodford

144

Morayfield

144

Pelican Waters

148

Surat

153

Woodridge

141

Morningside

134

Peregian Springs

148

Taigum

136

Woolloongabba

136

Mossman

151

Pimlico

158

Tallebudgera

139

Wooloowin

136

Mount Coolum

147

Pimpama

138

Tara

158

Woombye

148

Mount Gravatt

134

Pine Mountain

139

Taroom

Woorabinda

159

Mount Gravatt East

134

Pinjarra Hills

135

Tewantin

154

Woorim

144

Mount Isa

153

Pittsworth

157

The Gap

136

Woree

150

Mount Lofty

156

Point Vernon

151

Theodore

148

Wynnum

137

Mount Louisa

158

Port Douglas

151

Thornlands

146

Wynnum West

137

Mount Morgan

154

Proserpine

158

Thursday Island

157

Yarrabah

159

Mount Ommaney

134

Raceview

140

Tiaro

151

Yeppoon

152

Mount Warren Park

141

Rangeville

157

Tin Can Bay

151

Yeronga

137

Mudgeeraba

138

Redcliffe

144

Toogoolawah

146

Zilzie

153

148, 158

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How to read the residential tables

then this number is the unique identifier

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran a sitio lliative n Care Ca Cult ura re Bed lly S s Ret irem pecific ent Livi ng O nsit e

If you also use

www.AgedCareGuide.com.au

Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name

Notes

PHONE (07)

ABC Council

DPS Advertisement Web Page Reference ID

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

123 Sample Rd

P 91 50

1234 5678

C D TF

61 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H

Booked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Culturally Specific

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Culturally Specific — Care services catering to the needs of those from non-English speaking, or culturally and linguistically diverse backgrounds. Seldom exclusive, for example all people are welcome. The home has special knowledge of the referenced culture or group.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia. Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care Queensland

www.Ag edCareGuide.com.au

QUEENSLAND 2020

131

Local Government Areas (State Maps) This map provides you with a geographical reference to the LGA areas in Queensland.

Metropolitan & surrounds

TORRES STRAIT ISLAND

TORRES

NORTHERN PENINSULA

SUNSHINE COAST

SOMERSET

MAPOON

MORETON BAY NAPRANUM WEIPA

LOCKHART RIVER

BRISBANE LOCKYER VALLEY

AURUKUN

REDLAND IPSWICH LOGAN

PORMPURAAW COOK

HOPE VALE

KOWANYAMA

GOLD COAST

SCENIC RIM

WUJAL WUJAL

MORNINGTON

DOUGLAS MAREEBA

CARPENTARIA

YARRABAH CAIRNS

DOOMADGEE

CASSOWARY COAST

TABLELANDS

PALM ISLAND

BURKE

ETHERIDGE

CROYDON

HINCHINBROOK TOWNSVILLE BURDEKIN MOUNT ISA

MCKINLAY

Regional

RICHMOND CHARTERS TOWERS

WHITSUNDAY

CLONCURRY

MACKAY FLINDERS

ISAAC BOULIA

LIVINGSTONE

WINTON ROCKHAMPTON

BARCALDINE LONGREACH

GLADSTONE

CENTRAL HIGHLANDS

WOORABINDA

DIAMANTINA

BLACKALL-TAMBO

BANANA

BARCOO

BUNDABERG

NORTH BURNETT

FRASER COAST NOOSA

QUILPIE

CHERBOURG

MURWEH

GYMPIE SOUTH BURNETT

MARANOA

WESTERN DOWNS

TOOWOOMBA BULLOO PAROO

BALONNE

GOONDIWINDI SOUTHERN DOWNS

Reproduced with the permission of the Queensland Government

QUEENSLAND 2020

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs BRISBANE PHONE (07)

www.Ag edCareGuide.com.au

s W C DT F b gH

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132

Notes

1st time user? See page 130

DPS Advertisement Web Page Reference ID

BRISBANE Council Acacia Ridge 4110 3373 2222

44 44

117 Dalmeny St

3711 4711

145 133

D TF

421 Annerley Rd

1300 874 2273

Churches of Christ Care Brig-O-Doon ACS 425 Mortimer Rd

Algester 4115 Algester Lodge Nursing Home

Annerley 4103 TriCare Annerley Aged Care Residence

Aspley 4034 Aspley Aged Care

119 119

1929 Gympie Rd

3261 5133

51 51

59 Main Ave

1800 778 767

84 76

2141 Sandgate Rd

1800 778 767

10 10

3631 7380

40 40

139 Gold Creek Rd

1300 109 109

136 96

D TF

50 Brisbane St

1300 998 100

152 2

D TF

104-105 14563

3723 0400

120 120

WC D TF

3, IBC 18345

1800 838 929

D TF D TF

g H CALD H

D TF s

Boondall 4034 St Vincent's Care Services Boondall

Brighton 4017 Gannet House - Brighton Health Campus 449 Hornibrook Highway

F C

Brookfield 4069 Carinity Brookfield Green

Bulimba 4171 Regis Bulimba

Calamvale 4116 Opal Raffin Place

OBC 14506

3505 1382

Bardon 4065 St Vincent's Care Services Bardon

14439

141 Albany Creek Rd

Bald Hills 4036 PM Village

72 14747

8 Raffin Cr

Carina 4152

21370 Greek

74 14842

68 14623

68 19917

59 61502

10 14453

Blue Care Carina Aged Care Facility

455 Richmond Rd

PresCare Vela

141 Fursden Rd

3338 6100

128 128 154 154

40 Scrub Rd

3917 6800

50 50

D TF

Opal Raynbird Place

40 Raynbird Pl

3500 9300

St Vincent's Care Serv Carseldine

736 Beams Rd

1800 778 767

120 120 178 140

WC D TF

3379 9800

128 122

C D TF

73 19903

1300 209 355

120 120

D TF

104-105 21450

Carindale 4152 Lorocco

Carseldine 4034

Chapel Hill 4069 The Cairns Aged Care Centre at Chapel Hill 730 Moggill Rd

Chelmer 4068 Regis Chelmer

35 Victoria Ave

14760 18397 61 14757 3, IBC 18036

68 14840

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex & Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

www.Ag edCareGuide.com.au

QUEENSLAND 2020

BRISBANE continued PHONE (07)

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

133

1st time user? See page 130

DPS Advertisement Web Page Reference ID

BRISBANE Council continued Chermside 4032 930 Gympie Rd

1800 448 448

Emmaus Village Aged Care Community 930 Gympie Rd

1800 448 448

Parkview Aged Care Community

930 Gympie Rd

1800 448 448

St Mark's Aged Care Community

930 Gympie Rd

1800 448 448

58 58 145 62

682 Rode Rd

1300 874 2273

143

51 Norman Pde

3022 8188

P 39 39

Casa Dámore

34 Park St

3434 2700

Coorparoo Aged Care

388 Cavendish Rd

3153 6000

105 105 93

F TF

1800 448 448

75 10

209 Illaweena St

3373 9000

60 60

19109

276 Blunder Rd

3022 8188

123 123

C D TF

94-95 14763

Arcare Eight Mile Plains

549 Warrigal Rd

1300 299 150

The Plains Retirement Village

333-357 Underwood Rd

Cooper House Aged Care Community

58 8 121 29

C C WC C

Chermside West 4032 TriCare Stafford Lakes Aged Care Res

Coorparoo 4151

29 Grace St

Drewvale 4116 Southern Cross Care Stretton Gardens

Durack 4077 Aveo Durack Aged Care

Eight Mile Plains 4113 3737 5000

Ferny Grove 4055 Regis Ferny Grove

39 Lanita Rd

1300 998 100

119 119 124 116 s

D TF D TF

124 94

Forest Lake 4078 Forest Lake Lodge

151 145 s

12 Tewantin Way

3278 9486

171 St Pauls Tce

1300 951 501

125 125

19 Halsmere St

1800 448 448

145 145

3725 6400

61 29

Blue Care Hamilton Merriwee Court ACF 31 Jackson St

1800 838 929

Portofino Hamilton

0429 139 803

42 38 150 150

Fortitude Valley 4006 Catholic Healthcare Villa Maria Centre

Graceville 4075 Beth Eden Riverside Village

19 Bell Tce

Hamilton 4007 101 Allen St

Note: 1. SL; HCC - See Supported and Assisted Living table on page 160, dementia & respite care available 2. Chinese, Jewish, Vietnamese

25, 82 14405 25, 82 14422

94-95 19891

133 38623 CALD, LGBTIQ

25, 82 14486

Chinese, Greek, Italian IFC-1, 28 14428 14535

104-105 19112 Note 2

79 14603 64D 14412

CALD, LGBTIQ

g D TF D TF TF

25, 82 14416

61 19918

Geebung 4034 John Wesley Gardens

Note 1

C D TF

25, 82 18473

OBC 14822

sWC D TF

Corinda 4075 Bethesda Caring Centre

g CALD, LGBTIQ g CALD, LGBTIQ g H CALD, LGBTIQ g CALD, LGBTIQ

WC D TF b

Clayfield 4011 Aveo Freedom Aged Care Clayfield

F F F F

14857

H g

25, 82 14599

Note 3

14411 61 21106

3. CALD; Female residents only in dementia specific unit

Be part of the family! Ph: 07 3153 6000 | 388 Cavendish Road, Coorparoo, QLD 4151 www.coorparooagedcare.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex & Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

QUEENSLAND 2020

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs BRISBANE continued PHONE (07)

www.Ag edCareGuide.com.au

s W C DT F b gH

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134

Notes

1st time user? See page 130

DPS Advertisement Web Page Reference ID

BRISBANE Council continued Highgate Hill 4101 19 Hampstead Rd

3844 6063

73 40

85 Seville Rd

3422 3888

146 130

21 Birdwood Rd

3421 4000

102 102

150 Central Ave

3371 4377

60 60

C D TF

1800 778 767

171 141

68 14652

23 Rochester Tce

1300 109 109

89 20

10 14837

129 Brookfield Rd

1800 838 929

121 81

998 Samford Rd

3355 5599

49 37

1300 998 100

135 135

1300 610 610

11 Audell St

Churches of Christ Care Moonah Park ACS 28 Blaker Rd

St Nicholas Nursing Home & Hostel

Holland Park 4121 Southern Cross Care Duhig Village

Holland Park West 4121 Holland Park Aged Care

Indooroopilly 4068 Berlasco Court Caring Centre

Kangaroo Point 4169 St Vincent's Care Services Kangaroo Point 411 Main St

Kenmore Hills 4069 Blue Care Kenmore Aged Care Facility

Keperra 4054 Keperra Sanctuary Aged Care

14504

14854

D TF

35 Perry St

46 Church Rd

101 101

D TF

30, 53 14761

3900 4700

36 16

3513 9010

98 98 s 175 122

1800 778 767

Morningside 4170 Georgina Hostel & Aged Care Facility

694 Wynnum Rd

3395 6888

24 16

Mount Gravatt 4122 TriCare Mt Gravatt Aged Care Residence 20 Somerfield St

1300 874 2273

79 Foxglove St

3422 9500

146

22 Endeavour St

1300 874 2273

117 49

Mount Ommaney 4074 TriCare Jindalee Aged Care Residence Note: 1. Respite bed is dementia specific

Alzheimer’s

18992

H H Note 1 H

D TF D TF

ATSI

WC D TF b

Mount Gravatt East 4122 Esida & Esida Lodge

14846

104-105 21946

Mitchelton 4053 St Vincent's Care Services Mitchelton

g H CALD

Manly West 4179 Janoah Gardens Retirement Village

14512

5 14548

Manly 4179 Anglicare SQ Edwin Marsden Tooth Memorial Home Residential Aged Care 162 Oceana Tce

CALD

Lutwyche 4030 Regis Lutwyche

14624

D TF

Kelvin Grove 4059 Carinity Hilltop

Greek, NESB

68 14838 14827 OBC 14634 61 14476

F Fb

72 14870

H Dementia care available

OBC 14847

Freecall 24 hour ADVICE LINE: 1800 639 331 Email: enquiries@alzqld.org.au

www.Ag edCareGuide.com.au

QUEENSLAND 2020

BRISBANE continued PHONE (07)

s W C DT F b gH

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

135

1st time user? See page 130

DPS Advertisement Web Page Reference ID

BRISBANE Council continued New Farm 4005 Bolton Clarke Treetops, New Farm

7 Sargent St

1300 076 566

Bupa New Farm

193 Moray St

3358 2944

Ozcare Palm Lodge Aged Care Facility

424 Bowen Tce

1800 692 273

60 16 86 86 119 65

34 Free St

3352 6488

58 58

50 Longland St

3022 8188

99 99

131 Queens Rd

3260 9555

199 199 s

OzPol Villa

110 Vernon St

3238 6700

Zion Aged Care, Nundah

24 Union St

3266 5911

14 100 100

169 Seventeen Mile Rocks Rd 3717 5555

128 36

Arcare Parkinson

20 Bufalino St

1300 299 150

Bolton Clarke Carrington, Parkinson

16 Blairmount St

1300 076 566

110 110 100 88

2603 Moggill Rd

1300 221 122

116 116

TF C TF D TF

Newmarket 4051 Woodlands Aged Care

Newstead 4006 Aveo Newstead Aged Care

Nudgee 4014 Mercy Community RAC Services

Nundah 4012

Canossa Residential Services Oxley

Parkinson 4115

Pinjarra Hills 4069 Bolton Clarke Fairview, Pinjarra Hills

Rochedale South 4123

14553

Polish, CALD

19377

D TF

Italian

14452

D TF C D TF

Greek

IFC-1, 28 21327

TF b

P 110 58

sWC D TF

18 Balham Rd

3277 5841

57 57

D TF

18 Howard St

3367 0132

279 Lillian Ave

1300 998 100

136 94

Regis Sandgate Griffith

60 Wakefield St

1300 998 100

Regis Sandgate Lucinda

60 Wakefield St

1300 998 100

Regis Sandgate Musgrave

60 Wakefield St

1300 998 100

50 50 162 162 232 232

D F D TF D TF

Pine Lodge Home for the Aged

Rosalie 4064 Rosalie Nursing Care Centre

Salisbury 4107 Regis Salisbury

Sandgate 4017

Note: 1. Includes residents with intellectual disabilities 2. SL; HCC - See Supported and Assisted Living table on page 160, dementia & respite care available

94-95 22377

H Note 1

3022 8188

Rocklea 4106

14745

28 Sunningdale Ave

Aveo Freedom Aged Care Rochedale

76-77 14407

C D TF

26-27, 67 14843 57 14418

C D TF

Oxley 4075

Italian

14 14415

26-27, 67 14468

26-27, 67 14773 Note 2

94-95 18008 14743

C D TF

Women only

22, 120 14841 104-105 14490

F H H H

104-105 14414 104-105 21412 104-105 21411

Welcome to a place to be yourself. Freedom Newstead, 50 Longland Street, Newstead

Call 07 3223 3828

now to book an appointment. Discover more at FreedomCareCommunities.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex & Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

QUEENSLAND 2020

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs BRISBANE continued PHONE (07)

www.Ag edCareGuide.com.au

s W C DT F b gH

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136

Notes

1st time user? See page 130

DPS Advertisement Web Page Reference ID

BRISBANE Council continued Seven Hills 4170 Arcare Seven Hills Aged Care

41 Griffith Pl

1300 299 150

Sinnamon Park 4073 Dovetree Aged Care Community

620 Seventeen Mile Rocks Rd 1800 448 448

Jacobs Court Aged Care Community

620 Seventeen Mile Rocks Rd 1800 448 448

Kentish Court Aged Care Community

620 Seventeen Mile Rocks Rd 1800 448 448

Knowles Court Aged Care Community

620 Seventeen Mile Rocks Rd 1800 448 448

Nash Court Aged Care Community

620 Seventeen Mile Rocks Rd 1800 448 448

Reid Court Aged Care Community

620 Seventeen Mile Rocks Rd 1800 448 448

Seasons Aged Care Sinnamon Park

147 Oldfield Rd

1300 732 766

Note 1

106 106 s 144 51 50 53 49 52 P 131

144 s 51 50 53 49 52

C D TF C C C C C C TF

Sunnybank Hills 4109 Blue Care Sunnybank Hills Carramar ACF 130 Hellawell Rd

1800 838 929

72 72 140 98 s 100 100

1300 076 566

TriCare Sunnybank Hills Aged Care Res

330 Jackson Rd

1300 874 2273

Anglicare SQ St Martin's Residential Care 304 Roghan Rd

1300 610 610

Anglicare SQ Symes Grove Res Aged Care 314 Church Rd

1300 610 610

Arcare Taigum

156 Muller Rd

1300 299 150

102 105 105 93 93

6 Kilbowie St

1300 998 100

134 104

11 Exmouth St

1300 610 610

D TF

W C

The Gap 4061 Regis The Gap

Toowong 4066 Anglicare SQ St John's RAC for Men

Upper Mount Gravatt 4122 Garden City Aged Care Services

C D TF Fb WC

26 Palmer St

3357 9099

61 13

C D TF

14 Glasford St

1300 109 109

104 104 s

D TF

Wishart 4122 Carinity Wishart Gardens

Woolloongabba 4102 Nazareth Residential Aged Care

23 Hawthorne St

3391 5534

St Luke's Green

43 Taylor St

3129 9075

32 32 60 60

1300 109 109

81 41

Wooloowin 4030 Carinity Clifford House Note: 1. Dementia support available

44 Jimbour St

25, 82 14358 25, 82 14629 25, 82 14628 25, 82 14627 25, 82 14626

21176

TF D TF D TF

14478 14465 20018

30, 53 14826 30, 53 14443 Italian

IFC-1, 28 21328 104-105 14800

66 60 60

3349 0110

Windsor 4030 Windsor Aged Care Services

TF D TF D TF

1300 874 2273

33 Tryon St

TriCare Upper Mt Gravatt Aged Care Res 20 Agay St

25, 82 14659

DT g H CALD 26-27, 67 D TF H Dementia care available OBC Fb

Bolton Clarke Cazna Gdns, Sunnybank Hills 465 Hellawell Rd

Taigum 4018

g CALD, LGBTIQ g CALD, LGBTIQ g H CALD, LGBTIQ g CALD, LGBTIQ g CALD, LGBTIQ g CALD, LGBTIQ

IFC-1, 28 39060

Men only

30, 53 14878 22, 120 14639

OBC 14861 22, 120 14509

10 14658 14633

85 20016 10 14419

www.Ag edCareGuide.com.au

QUEENSLAND 2020

BRISBANE continued to GOLD COAST PHONE (07)

s W C DT F b gH

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

137

1st time user? See page 130

DPS Advertisement Web Page Reference ID

BRISBANE Council continued Wynnum 4178 Nazareth House Wynnum

272 Wynnum North Rd

Regis Wynnum

261 Preston Rd

1300 998 100

126 112 98 94

166 Sibley Rd

1800 838 929

148 130

D TF

5 Cansdale St

1300 998 100

100 76

D TF

Blue Care Arundel Woodlands Lodge ACF 29 Melbourne Rd

1800 838 929

St Vincent's Care Services Arundel

1800 778 767

108 108 s 50 50

3393 5511

Wynnum West 4178 Blue Care Wynnum Aged Care Facility

Yeronga 4104 Regis Yeronga

GOLD COAST Council

86 14768 104-105 14630

CALD

14889 104-105 19921

Arundel 4214 101 Allied Dr

D TF b g C D TF

Ashmore 4214 Ashmore Retreat

19 Allunga Ave

5656 1000

De Paul Villa Aged Care

27 Edmund Rice Dr

5582 7250

HillView Ashmore

135 Cotlew St

5597 0422

Opal Ashmore

100 Wardoo St

5510 1800

146 115 40 127

5510 1555

107 62

Benowa 4217 Churches of Christ Care Lady Small Haven ACS 60 Allchurch Ave

146 D TF 79 s C D TF 40 s F W 119 D F

Biggera Waters 4216 501 Care Centre

501 Pine Ridge Rd

5537 4278

Harbour Quays Aged Care

36 Compass Dr

5655 3200

TriCare Labrador Aged Care Residence

71 Brighton St

1300 874 2273

62 58 131 103 s 70

20 Matilda St

1800 692 273

150 126

10 Executive Dr

5587 8000

Burleigh Heads 4220 Ozcare Ozanam Villa Burleigh ACF

Clear Island Waters 4226

115 115 s

Gooding Dr

1300 874 2273

137

Blue Care Kirra Aged Care Facility

5 Appel St

1800 838 929

Opal Kirra Beach

6-10 Ocean St

70 52 91 53

TriCare Cypress Gardens Aged Care Res

Coolangatta 4225 5587 5500

CALD

32D 18205 14727

62 14699 CALD

14793 68 14767

3, IBC 14503 72 14671

D TF C D TF WC D TF b

Burleigh Waters 4220 SandBrook Aged Care

CALD

14851 20015 OBC 14662

D TF

76-77 14665

71 14521

Fb D TF TF

OBC 14728

14798

CALD

3, IBC 14539

NEED ADVICE?

We help make all complex decisions as easy as possible. Talk to us for complete aged care management today. [07] 5575 7689 / rfsagedcare.com.au / info@rfsagedcare.com.au

QUEENSLAND 2020

138

GOLD COAST continued PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

www.Ag edCareGuide.com.au

Notes

1st time user? See page 130

DPS Advertisement Web Page Reference ID

GOLD COAST Council continued Currumbin Waters 4223 Bolton Clarke Galleon Gdns, Currumbin Waters 126-138 Galleon Way 1300 076 566

123 123

DT D TF

Elanora 4221 17 Applecross Way

1800 838 929

50 38

Arcare Helensvale

103 Lindfield Rd

1300 299 150

Arcare Helensvale St James

40 Helensvale Rd

1300 299 150

72 72 70 62

Arcare Hope Island

10 Halcyon Way

1300 299 150

Arcare Sanctuary Manors

38 Caseys Rd

1300 299 150

Lions Haven for the Aged

9 Pendraat Pde

Blue Care Elanora Pineshaven ACF

Helensvale 4212

Hope Island 4212

5530 8966

120 120 s 39 39 115 115

5591 6722

160 136 144 36

1300 874 2273

Blue Care Labrador Aged Care Facility

83 Muir St

1800 838 929

Ozcare Keith Turnbull Place Aged Care

52 Imperial Pde

1800 692 273

Ozcare Parkwood Gardens Aged Care

100 Usher Ave

1800 692 273

Southport Lodge

37 Jimmieson Ave

Mermaid Beach 4218 TriCare Mermaid Beach Aged Care Res

2424 Gold Coast Hwy

124 103 112 36 s

Bupa Merrimac

3-5 Glenhaven Ct

5522 9888

HillView Merrimac

239 Gooding Dr

5559 3222

Merrimac Park Private Care

50 Macadie Way

5618 1111

Mudgeeraba 4213 Carinity Cedarbrook

120 Mudgeeraba Rd

1300 109 109

Estia Health Mudgeeraba

21-25 Old Coach Rd

5565 0900

Nerang 4211

Note 1

IFC-1, 28 20295 IFC-1, 28 14578 14830

CALD

14790 76-77 14381 76-77 19164 14667 OBC 14746 57 14653

96 96 148 148 s

10 19927

62 17992

D TF D TF

Earle Haven Retirement Village

62 Lawrence Dr

5578 3433

Melody Park Retirement Resort

261 Gilston Rd

5557 1777

41 41 89 79 40 38

2 Woodlands Way

1300 299 150

90 90

D TF

Arcare Pimpama

2 Halcyon Dr

1300 299 150

TriCare Pimpama Aged Care Residence

6 Anembo Ave

1300 874 2273

96 96 127

D F C D TF b

Parkwood 4214 Pimpama 4209

2. Younger adults with disabilities welcome

98 98 C TF 134 134 s W D TF 96 96 D F

5557 1888

Note: 1. Chinese, Dutch, Egyptian

14794

IFC-1, 28 14852

Churches of Christ Care Homesteads ACS 64-66 Billabirra Cr

Arcare Parkwood

CALD

IFC-1, 28 19810

D TF g D TF C D TF C TF b

Merrimac 4226

TF TF D TF TF DT

Labrador 4215

26-27, 67 14724

s s s

20199

CALD Note 2

CD F C TF b D TF

33D, 48-49 14856 72 14663 14850 14691

LGBTIQ

IFC-1, 28 22324 IFC-1, 28 21453 OBC 14707

www.Ag edCareGuide.com.au

QUEENSLAND 2020

GOLD COAST continued to IPSWICH PHONE (07)

s W C DT F b gH

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

139

1st time user? See page 130

DPS Advertisement Web Page Reference ID

GOLD COAST Council continued Robina 4226 106 106 P 148 111 111

Japara Robina Rise

54 Scottsdale Dr

5647 0100

Odyssey Private Aged Care

578 Christine Ave

5551 6720

Villa Serena Aged Care

2 Easthill Dr

5665 5999

Bupa Runaway Bay

376 Pine Ridge Rd

5665 2800

Paradise Lakes Care Centre

360 Oxley Dr

5537 8488

TriCare Bayview Place Aged Care Res

86 Bayview St

1300 874 2273

37 Bauer St

65 5509 8555 94 5552 6888 71 5551 0307 87 5646 4170 110 5557 7700 94 1800 778 767 94 0488 006 677 P 12

D TF

Runaway Bay 4216 108 48 48 86

Southport 4215 Anglicare SQ Abri RAC

Churches of Christ Care Golden Age ACS 60 Ridgeway Ave Churches of Christ Care Marana Gdns ACS 10 Ridgeway Ave Estia Health Gold Coast

34 Scarborough St

Estia Health Southport

40 William St

Opal Leamington

55 Worendo St

St Vincent's Care Serv Southport

32 Bauer St

The Henley on Broadwater Private AC

70 Marine Pde

1300 610 610

56 71 87 24 88

s s s s s

Tallebudgera 4228 Blue Care Tallebudgera Talleyhaven ACF 54 Dudgeon Dr

1800 838 929

St Andrews, Tallebudgera

1800 960 433

2 Sullivan Rd

48 48 72 72

Tugun 4224

s s

98 38548

D TF C

C D TF C D TF

5 14399 57 20899

F F Fb

C D TF C TF C TF TF DT D TF D TF F

Note 1 65D 54397

14577 OBC 14500

30, 53 14484 72 14723 72 14680

g g g

CALD

33D, 48-49 20329

CALD

33D, 48-49 17993

CALD

3, IBC 14862 68 14689

22162 CALD

14664 14 14666

6 Croft Ct

5586 4000

160

57 19792

142 Reserve Rd

5502 8222

155 119

C D TF

14571

Opal Varsity Rise

12 Lake St

5554 8100

74 University Dr

5592 7300

C D TF TF

CALD

The Terraces Aged Care

120 120 151 135 s

CALD; Dementia care available 14514

Bupa Tugun

Upper Coomera 4209 Magnolia Aged Care Coomera

Varsity Lakes 4227

IPSWICH Council

3, IBC 18665 71 18736

Brassall 4305 Blue Care Brassall Aged Care Facility

9 Charles St

1800 838 929

82 26

32 Grange Rd

1300 076 566

94 90 100 100

C D TF D TF C

Eastern Heights 4305 Bolton Clarke Milford Grange, Ipswich

Catholic Healthcare Villa Maria Centre Eastern Heights 33B Robertson Rd 1300 951 501

Flinders View 4305 Blue Care Flinders View Nowlanvil ACF

205-215 Ripley Rd

1800 838 929

116 58

39 Thorn St

1300 109 109

71 28

D TF

170 157 s

D TF

Ipswich 4305 Carinity Colthup Manor

North Ipswich 4305 Bundaleer Lodge Nursing Home

114 Holdsworth Rd

3201 8772

89 Bayley Rd

3201 6373

Pine Mountain 4306 Fairhaven Care Centre Pine Mountain

Note: 1. SL; See Supported and Assisted Living table on page 160

P 40 2

26-27, 67 18677

64D 14396 CALD; Dementia care available 14382

10 14522 14450

H Note 2

18753

2. SRS; Approved clients can receive their Home Care Package services on site.

QUEENSLAND 2020

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs IPSWICH continued to LOGAN PHONE (07)

www.Ag edCareGuide.com.au

s W C DT F b gH

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140

Notes

1st time user? See page 130

DPS Advertisement Web Page Reference ID

IPSWICH Council continued Raceview 4305 129 Wildey St

3288 9955

73 69

2 Moggill Ferry Rd

3282 1000

167 151

59 John St

5464 2392

71 71

Churches of Christ Care Amaroo ACS

28 Logan St

5462 3311

Regis Gatton

22 Dawson Dr

1300 998 100

22 22 60 22

Carinity Karinya Place

26 Samuel St

1300 109 109

Tabeel, Laidley

27 Ambrose St

1800 960 433

Southern Cross Care St Mary's

Riverview 4303 Riverview Gardens Aged Care Centre

D TF

Rosewood 4340 Cabanda Care

LOCKYER VALLEY Council

14384

D TF

73 14580

H Note 1

14448

Gatton 4343

Laidley 4341 63 14 85 2

LOGAN Council

s s

F F

72 14508

104-105 14492 10 14520

F TF

14 14362

Bethania 4205 Blue Care Beenleigh Bethania Haven ACF 67-71 Station Rd

1800 838 929

Jeta Gardens Aged Care

1800 227 818

27 Clarendon Ave

Palm Lake Aged Caring Com'ty Bethania 1 Goodooga Dr

1800 246 677

50 50 s 178 178 s 152 152

Boronia Heights 4124 St Paul de Chartres Residential Aged Care 12 Fedrick St

3800 7188

98 98

3809 1400

128 124

Browns Plains 4118 Opal Greenfern Place

1-15 Greenfern Dr

Carbrook 4130 Blue Care Carbrook Wirunya Aged Care 559-581 Beenleigh-Redland Bay Rd 1800 838 929

43 43

Cornubia 4130 Infinite Care Cornubia

144 Beenleigh-Redland Bay Rd 1800 463 468

Note: 1. Asian, Dutch, European, German, Polish

133 133

C D TF D TF C D TF

CALD

H H

14783 14400 9 20019

D TF

14824

WC D TF

3, IBC 18658

C D TF D TF

g H CALD

18018 89 21168

www.Ag edCareGuide.com.au

QUEENSLAND 2020

LOGAN continued PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

141

1st time user? See page 130

DPS Advertisement Web Page Reference ID

LOGAN Council continued Eagleby 4207 Jimbelunga Nursing Centre

259 River Hills Rd

3807 0655

74 74

20-24 Loane Dr

3805 1844

64 64

271 Middle Rd

1300 998 100

147 59

3809 8200

72 72

Edens Landing 4207 Southern Cross Care Edens Landing

Greenbank 4124 Regis Greenbank

8 Janice St

Aveo Freedom Aged Care Tanah Merah 3745 Pacific Hwy

1300 299 150 3022 8188

Springwood 4127 Arcare Springwood

99 Cinderella Dr

Blue Care Springwood Yurana Aged Care 129 Dennis Rd Opal Springwood

266 Parfrey Rd

1300 299 150 1800 838 929 3722 9400

72 18682

9 21444

109 109 P 124 81 s

D TF WC D TF

IFC-1, 28 18638

110 110 61 61 s 130 130

F D TF TF

60 60

D TF

110 110

Waterford 4133 Bolton Clarke Talbarra, Waterford

130-150 Old Logan Village Rd 1300 076 566

Waterford West 4133 Seasons Aged Care Waterford West

881 Kingston Rd

1300 732 766 P 154

10 Laurel St

1800 960 433

Woodridge 4114 Trinder Park

14710

Slacks Creek 4127 Arcare Slacks Creek

14720

104-105 14708

Mount Warren Park 4207 Palm Lake Aged Caring Com'ty Mt Warren Pk 33 Mount Warren Blvd 1800 246 677

ATSI

D TF

Hillcrest 4118 Churches of Christ Care Clive Burdeu ACS 46 Middle Rd

156 122 s

Note 1

g CALD, Sri Lankan g H CALD

C D TF

IFC-1, 28 22020 14433 3, IBC 21424 26-27, 67 18683

94-95 18652

20226 14 14771

Note: 1. SL; HCC - See Supported and Assisted Living table on page 160, dementia & respite care available

Welcome to a place to be yourself. Freedom Tanah Merah, 3745 Pacific Highway, Slacks Creek

Call 07 3223 3828

now to book an appointment. Discover more at FreedomCareCommunities.com.au

QUEENSLAND 2020

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs MORETON BAY PHONE (07)

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

142

Notes

1st time user? See page 130

DPS Advertisement Web Page Reference ID

MORETON BAY Council Albany Creek 4035 Aveo Freedom Aged Care Albany Creek 61 Explorer Dr

3022 8188

Estia Health Albany Creek

3264 4850

55 Faheys Rd West

P 83 81 71 10

Beachmere 4510 Palm Lake Aged Caring Com'ty Beachmere 145-153 Bishop Rd

1800 246 677

102 102

Bellara 4507 Seasons Aged Care Bribie Island

44-46 Melrose Ave

1300 732 766 P 72 72

Bellmere 4510 New Direction Care

9 22353

19379

CALD, LGBTIQ

21104

199-213 Goodwin Dr

3400 1000 3410 3700

90 90 128 96

1800 448 448

105 105

149-163 Rosehill Dr

3481 6100

96 96

WC D TF

3, IBC 14555

135 Buckley Rd

5316 6000

120 120

C D TF

142, 144 20309

D TF CDT D TF C D TF b WC D TF b

IFC-1, 28 20898

52 Lavarack Rd

s s

Burpengary 4505 Burpengary East 4505 Embracia in Burpengary

120 120

Bray Park 4500

Opal Burpengary Gardens

33D, 48-49 14481

3505 3201

Churches of Christ Care Bribie Island ACS Foley St Anam Cara Aged Care Community

94-95 21532

41 Lotus Ave

Bongaree 4507 Bribie Cove Aged Care

Note 1

sWC D TF s DT

Caboolture 4510 Arcare Caboolture

51 Manley St

1300 299 150

Bolton Clarke Fernhill, Caboolture

81-103 King St

1300 076 566

Regis Caboolture

65 Mewett St

1300 998 100

St Paul's, Caboolture

10-44 Tomlinson Rd

1800 960 433

Sunnymeade Park Aged Care Community 362-376 King St

5495 4233

119 161 185 61 174

119 114 72 61 174 s

Note: 1. SL; HCC - See Supported and Assisted Living table on page 160, dementia & respite care available

We welcome you to experience the Embraciacare difference.

D TF C D TF CD

71 14374

H H

72 14455 CALD, LGBTIQ

25, 82 14536

26-27, 67 14778

H H

14 14401

104-105 14493 14874

Embracia in Burpengary

135 Buckley Road Burpengary QLD 4505 07 5316 6000 www.embraciaqueensland.com.au

24 HOUR NURSING CARE | RESPITE CARE | DEMENTIA CARE | PALLIATIVE CARE | FAMILY OWNED SINCE 1988

www.Ag edCareGuide.com.au

QUEENSLAND 2020

s W C DT F b gH

PHONE (07)

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

15-27 Adelaide Dr

3022 8188

P 104 93

Beaumont Care Redcliffe AC Service

39 Baringa St

5328 1200

Ozcare Ozanam Villa Clontarf AC Fac

Cnr Tainton & King Sts

63 7 121 73

MORETON BAY continued

Notes

143

1st time user? See page 130

DPS Advertisement Web Page Reference ID

MORETON BAY Council continued Caboolture South 4510 Aveo Freedom Aged Care Morayfield

Clontarf 4019 1800 692 273

Deception Bay 4508 Palm Lake Aged Caring Com'ty Deception Bay 42-46 Bay Ave

54 54 1800 246 637 128 122 s 1300 732 766 P 107 107

D TF D TF C TF

g H CALD

3817 7300

Sir James Terrace

11 Stamp St

3204 7911

Kallangur 4503 40 Narangba Rd

Maranatha Aged Care

1582 Anzac Ave

Seasons Aged Care Kallangur

1321 Anzac Ave

1800 838 929

Kippa-Ring 4021 Beaumont Care Peninsula Aged Care Serv 111 George St

5328 1200

Cooinda House

60 George St

3897 6101

Lodges on George

109 George St

3283 1355

80 10 s 60 60 132 132

Lawnton 4501 Blue Care Lawnton Pine Woods Aged Care 260 Francis Rd

76-77 14360

C D TF D TF TF

15-29 Bonton Ave

93 75

1800 838 929

Note: 1. SL; HCC - See Supported and Assisted Living table on page 160, dementia & respite care available 2. Referral required as part of mental health program

9 20269 71 19148 54 14589

14526 14485 19096 14853

F D TF TF D TF

94-95 20197 14877

F D TF

80 80 122 122 s 77 77

1800 246 677

Seabrook Aged Care

Blue Care Kallangur Pilgrim Aged Care

Note 1

sWC D TF

Note 2

59 14601 14550

Note 3

14525

3. CALD; Female only residents in dementia specific unit

Welcome to a place to be yourself. Freedom Morayfield, 15-27 Adelaide Drive, Caboolture South

Call 07 3223 3828

now to book an appointment. Discover more at FreedomCareCommunities.com.au

From the minute you arrive at Sir James Terrace you will know you have made

the right lifestyle decision.

sir james Aged Care

11 Stamp Street, Deception Bay Q 4508 T: (07) 3204 7911 • F: (07) 3204 7200 E: admin@sirjamesterrace.com.au

www.sirjamesterrace.com.au

QUEENSLAND 2020

144

MORETON BAY continued PHONE (07)

s W C DT F b gH

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

www.Ag edCareGuide.com.au

Notes

1st time user? See page 130

DPS Advertisement Web Page Reference ID

MORETON BAY Council continued Mango Hill 4509 Seasons Aged Care Mango Hill

28 Akuna Way

1300 732 766 P 88 88

Morayfield 4506 Opal Abbey Gardens

69-71 Caboolture River Rd

5495 9000

99 95

D TF

1300 076 566

94 88

3053 3700

94 57

TF C D TF D TF F

Murrumba Downs 4503 Bolton Clarke Inverpine, Murrumba Downs 54 Ogg Rd

Narangba 4504 Narangba Aged Care

23 Young Rd

North Lakes 4509 Arcare North Lakes

65 Endeavour Blvd

1300 299 150

Opal North Lakes

2 North Lakes Dr

3384 2700

136 136 146 146

1800 838 929

96 96

Redcliffe 4020 Blue Care Redcliffe Aged Care Facility

91 Anzac Ave

Rothwell 4022 Beaumont Care Rothwell Aged Care Serv 10 Springdale St

5328 1200

Blue Care Rothwell Nazarene Aged Care 25-39 Higgs St

1800 838 929

Peninsula Palms Aged & Com'ty Serv

77 Morris Rd

3897 2800

Seabrae Manor Aged Care

21 Buchanan St

3053 3333

60 150 65 94

Scarborough 4020 BallyCara Village, Residential Care & Wellness 16B Oyster Point Esp

1300 272 222

2 s 150 65 58 s

94 86

Wamuran 4512 Beaumont Care Wamuran Home

60 Ziviani Rd

5328 1200

Beaumont Care Wamuran Park Home

60 Ziviani Rd

5328 1200

80 80 P 70

12-14 Margaret St

5420 4000

75 75

3410 0275

DT C

18009 3, IBC 14598 26-27, 67 14529

C D TF D TF C D TF DT

Note 1

144 21445

Note 2

IFC-1, 28 18637

CALD; Dementia care available 19930

3, IBC 21105

14867

CALD

14527 14560

144 20886 17 14644

61611

SRS; Respite available

19916

Woodford 4514 Embracia in Woodford

Woorim 4507 Churches of Christ Care Woorim AC Serv 7-13 Golf Dr Note: 1. Respite and dementia services available

2. Dutch, German, Italian

We welcome you to experience the Embraciacare difference.

C D TF F

142, 144 20619

72 18288

Embracia in Woodford

12-14 Margaret Street Woodford QLD 4514 07 5420 4000 www.embraciaqueensland.com.au

24 HOUR NURSING CARE | RESPITE CARE | DEMENTIA CARE | PALLIATIVE CARE | FAMILY OWNED SINCE 1988 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex & Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

www.Ag edCareGuide.com.au

QUEENSLAND 2020

REDLAND PHONE (07)

s W C DT F b gH

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

145

1st time user? See page 130

DPS Advertisement Web Page Reference ID

REDLAND Council Alexandra Hills 4161 Blue Care Alexandra Hills Nandeebie ACF 87 Winchester Rd

76 76 50 50

1800 838 929

Churches of Christ Care Buckingham Gdns ACS 8 Buckingham St

3824 4623

Birkdale 4159

Prins Willem Alexander Lodge

62 Collingwood Rd

3822 0800

Regis Birkdale

25 MacGregor Dr

1300 998 100

Sylvan Woods Aged Care

500 Old Cleveland Rd East

3207 2830

189 189 70 70 s 84

260 Old Cleveland Rd East

3119 3100

133 133

Mandalay Retreat

Cnr Bay & Wellington Sts

3286 6879

Redland Residential Care

3 Weippin St

3488 3800

Seaton Place Aged Care

111 Smith St

1300 899 222

109 109 s 110 110 131 128

Capalaba 4157 CapellaBay Aged Care

C D TF D F C D TF D TF b F

Nareeba Moopi Moopi Pa AC Hostel

28 Dickson Way

3409 9690

14 6

Aveo Freedom Aged Care Cleveland

66 Bainbridge St

3022 8188

P 66 66

Aveo Freedom Aged Care Redland Bay

88-106 Swansea Cct

Blue Care Redland Bay Yarrabee ACF

61-71 Peel St

72 14461

H Note 1

5 14566

D TF D TF b g F

32D 14816 Note 2

TF b g sWC D TF

18395 71 19919

ATSI

H Note 3

P 46 46 s WC D TF 1800 838 929 40 31 D TF g 0448 880 901 P 26 See Supported & Assisted Living table on page 160 3022 8188

Palm Lake Retire Village Redland Bay 57 Hamilton St Note: 1. Dutch, Greek, Hispanic, Indonesian, Italian 2. ATSI; Residents with complex behavioural / clinical care needs that have failed admission into other aged care facilities, (psychogeriatric care)

14622 104-105 14650

71 20328

Ormiston 4160 Redland Bay 4165

14754

Cleveland 4163

Dunwich 4183

CALD

Note 3

14859 94-95 21401 94-95 20198

CALD

14427

SL 9 20925 3. SL; HCC - See Supported and Assisted Living table on page 160, dementia & respite care available

Mandalay Retreat Brisbane

Ashmore Retreat Gold Coast

Bangalor Retreat Tweed Heads

Ph 07 3286 6879

Ph 07 5656 1000

Ph 07 5599 9803

retreatcare.com.au

Call today and come home to a secure suite of your choice. To find out more visit our website www.retreatcare.com.au

Welcome to a place to be yourself. Freedom Redland Bay, 100 Swansea Circuit, Redland Bay

Call 07 3223 3828

now to book an appointment. Discover more at FreedomCareCommunities.com.au

QUEENSLAND 2020

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs REDLAND continued to SUNSHINE COAST PHONE (07)

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

146

Notes

1st time user? See page 130

DPS Advertisement Web Page Reference ID

REDLAND Council continued Thornlands 4164 Bolton Clarke Moreton Shores

91-101 King St

Finlandia Village

1300 076 566

343 Cleveland-Redland Bay Rd 3829 4800

PresCare Lake Sherrin

350 Boundary Rd

3206 4146

Victoria Point 4165 Adventist Retirement Vlg Victoria Point 571-585 Cleveland-Redland Bay Rd 3820 5777 Marebello

537-547 Cleveland-Redland Bay Rd 3829 7100

Wellington Point 4160 Wellington Park Private Care

16 Balmoral St

120 120 F W 45 44 s C D TF 48 48 D F

179 173 s 138 111 s

C D TF WC D TF

26-27, 67 18684 Finnish, Scandinavian

14722

14635

14483 61 14502

3822 1876

94 94

C D TF

14871

1300 738 388

C D TF C D TF

14705

SCENIC RIM Council Beaudesert 4285 Whiddon Beaudesert Star

14 Brooklands Dr

Wongaburra Garden Settlement

210-218 Brisbane St

5540 1400

78 52 128 100

Harold Stark Ave

5463 1355

81 41

5463 7606

10 10

72 14425

24 Main Western Rd

5328 1200

38 32

C D TF

14706

52 Taylor St

5422 4500

40 40

C D TF

14510

1800 838 929

30 30

1800 838 929

41 41

1300 076 566

120 120

96-104 Peachester Rd

5439 2400

99 99

1 Reflection Cr

5390 5100

151 129

D TF

CALD

3, IBC 20945

20 Lefoes Rd

1800 838 929

92 54

D TF

CALD

14685

Boonah 4310 Churches of Christ Care Fassifern ACS

Kalbar 4309 Churches of Christ Care Engelsburg ACS 21 Pennell St

North Tamborine 4272 Beaumont Care Roslyn Lodge

SOMERSET Council

14494

72 14524

Kilcoy 4515 Sundale Aloaka Care Centre

Lowood 4311 Blue Care Lowood Glenwood Aged Care 49 Main St

Toogoolawah 4313 Blue Care Toogoolawah Alkira Aged Care 2 Charles St

SUNSHINE COAST Council

C D TF

CALD; Dementia care available 14530

g H CALD

14505

Alexandra Headland 4572 Bolton Clarke Tantula Rise

96 Tantula Rd West

Beerwah 4519 Glasshouse Views Aged Care

Birtinya 4575 Opal Kawana Waters

Bli Bli 4560 Blue Care Bli Bli Aged Care Facility

D TF

26-27, 67 14361

D TF

71 18001

www.Ag edCareGuide.com.au

QUEENSLAND 2020

SUNSHINE COAST continued PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

147

1st time user? See page 130

DPS Advertisement Web Page Reference ID

SUNSHINE COAST Council continued Buderim 4556 5477 9100

120 120 s 145 70 140 140

D TF C D TF

14 14694

14815

Buderim Views Aged Care

383 Mooloolaba Rd

Immanuel Gardens, Buderim

10 Magnetic Dr

1800 960 433

The Ormsby

112 Burnett St

1300 899 222

98 Windsor Rd

5453 8333

50 50

114 67 92 61

D TF F

130 130 50 50 s

C D TF C D TF

14802

76-77 14472

Burnside 4560 Sundale Rod Voller Care Centre

Caloundra 4551 Blue Care Caloundra Aged Care Facility

10 West Tce

1800 838 929

Bolton Clarke Centaur Memorial

21 West Tce

1300 076 566

Coolum Beach 4573

St Mary's Aged Care Coolum Beach

17 Magenta Dr

5446 5096

Sundale Coolum Beach Care Centre

4 Wembley Rd

5455 1111

28 Saffron Dr

1800 692 273

131 127

D TF

Blue Care Dicky Beach Aged Care

55 Coolum St

1800 838 929

Opal Caloundra

4 Lyon St

50 50 69 7

D TF C D TF

Currimundi 4551 Ozcare Caroline Chisholm Aged Care

Dicky Beach 4551 5390 0200

Golden Beach 4551 Seasons Aged Care Caloundra

30 Baldwin St

1300 732 766 P 120 120

354 Main Rd

1300 998 100

Kuluin 4558 Regis Kuluin

120 108

Adventist Retirement Village Caloundra 64 Sunset Dr

5491 3544 1800 900 001

Palm Lake Aged Caring Com'ty Caloundra 313 Caloundra Rd

1800 246 677

Southern Cross Care Caloundra

57 Village Way

5492 6866

48 96 120 102

D TF TF F C D TF

1274 Landsborough Rd

1800 838 929

82 67

D TF

Arcare Maroochydore

54 Dalton Dr

1300 299 150

Estia Health Maroochydore

2-6 Amity Ave

1800 986 832

Regis Maroochydore

33 Allora Dr

1300 998 100

90 126 68 125

D TF D TF F D TF

Maroochydore 4558

St Vincent's Care Services Maroochydore 37 Baden Powell St

1800 778 767

Meridan Plains 4551

CALD

90 126 s 68 125 s

14507 26-27, 67 14446 17996

g H CALD

48 96 120 102

Maleny 4552 Blue Care Maleny Erowal Aged Care

71 20311

D TF

Little Mountain 4551 Churches of Christ Care Little Mountain ASC 211 Parklands Blvd

71 19042

14597 3, IBC 14447 19380 104-105 19925 14695

72 38601 Facility opening Mid 2021 9 22354

14803

g H CALD

14888 IFC-1, 28 20294

CALD

33D, 48-49 21541 104-105 14488 68 20906

22 Lacebark St

13 44 78

60 60

15 Suncoast Beach Dr

5343 0200

120 115 s

C D TF

CALD

33D, 48-49 14690

Estia Health Nambour

27 Glenbrook Dr

5459 3600

33D, 48-49 19922

4 Jack St

5459 7700

ATSI

14688

Opal Nambour

9 Princess Cr

5444 9700

DT g CDT bg C TF

CALD

Glenbrook Residential Aged Care Fac

75 73 45 45 72 7

IRT Woodlands

Mount Coolum 4573 Estia Health Mount Coolum

Nambour 4560

s s

100 20904

3, IBC 14687

QUEENSLAND 2020

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs SUNSHINE COAST continued PHONE (07)

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

148

Notes

1st time user? See page 130

DPS Advertisement Web Page Reference ID

SUNSHINE COAST Council continued Nambour 4560 continued Sundale Bowder Care Centre

35 Doolan St

5441 0780

Sundale James Grimes Care Centre

35 Doolan St

5441 0721

Sundale McGowan Care Centre

35 Doolan St

5441 0726

32 32 117 16 53 53

26 Menzies Dr

5376 7400

108 107

61 Jubilee Dr

5457 4444

71 71

31 Verdon St

5492 4044

Pacific Paradise 4564 The Menzies @ Pacific Paradise

b C C D TF b b C

s s s

Sundale Palmwoods Care Centre

Pelican Waters 4551 St Mary's Aged Care Pelican Waters

Peregian Springs 4573 Arcare Peregian Springs

33 Ridgeview Dr

1300 299 150

90 90

94 University Way

1300 998 100

100 80

Sippy Downs 4556 Regis Sippy Downs

Twin Waters 4564 Estia Health Twin Waters

190 Ocean Dr

5646 4120

Warana 4575

114 114 s

Blue Care Warana Beachwood Aged Care 124 Nicklin Way

1800 838 929

TriCare Kawana Waters AC Residence

1300 874 2273

60 48 162

5442 1570

55 55

Riveraine Ave

Woombye 4559 Woombye Care Nangarin Lodge

26 Redmonds Rd

14682

D TF

IFC-1, 28 19931

104-105 14812

C D TF

CALD

33D, 48-49 19924

C D T F g H CALD Fb WC

14499 OBC 14692 14686

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura Bed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

PHONE (07)

D TF b

BALONNE to BANANA

14683

C D TF

QUEENSLAND 2020

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Dementia care available 55 38361

C D TF

14675 14674

Palmwoods 4555

14640

Notes

1st time user? See page 130

DPS Advertisement Web Page Reference ID

BALONNE Council St George 4487 Fresh Hope Care Borella House

333 Borella Rd

Churches of Christ Care Warrawee ACS

276-296 Alfred St

4620 2000

64 64 38 38

Wahroonga St

4992 8300

65 65

4628 6166

29 29

1800 005 484

BANANA Council

104 13527

F D TF

72 14696

Biloela 4715 Wahroonga, Biloela

Taroom 4420 Southern Cross Care Taroom Leichhardt Villas 1 McCorley Ct

Theodore 4719 Dawson View Hostel

1-11 Dawson Ave

4993 1099

Theodore Multi Purpose Health Service 87 The Boulevard

4990 3000

6 P 5

C D TF

14 14712

CDT

14772

14770

20938

www.Ag edCareGuide.com.au

QUEENSLAND 2020

BARCALDINE to CAIRNS PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

149

1st time user? See page 130

DPS Advertisement Web Page Reference ID

BARCALDINE Council Alpha 4724 Alpha Jericho Multi Purpose Health Serv 1 Burns St

4809 7000

4650 4000

Barcaldine 4725 Barcaldine Multi Purpose Health Service 25 Oak St

18704

BUNDABERG Council

18703

Bargara 4670 1800 246 677

160 160

C D TF

2 Meilene St

1300 610 610

Blue Care Bundaberg Millbank Aged Care O'Connell St

1800 838 929

Blue Care Bundaberg Pioneer Aged Care Cnr Barolin & Heaps Sts

1800 838 929

30, 53 C D TF F g CALD T F b g CALD; Dementia care available 72 D F H Dementia care available OBC C TF b

Palm Lake Aged Caring Com'ty Bargara 55 Wearing Rd

Bundaberg 4670

Churches of Christ Care Gracehaven ACS 71 Dr Mays Rd

4153 8000

TriCare Bundaberg Aged Care Residence 12 FE Walker St

1300 874 2273

52 48 107 115 99

59 Hanbury St

1300 076 566

113 113

4 Morgan St

4126 2455

26 26

4157 3744

21 20

1300 109 109

50 50

1800 838 929

122 114 s

D TF

9A-27A Chippendale St

1300 998 100

100 41

D TF

104-105 14449

127-141 Tenth Ave

1300 998 100

73 73

D TF

104-105 14734

267-277 Hartley St

1800 838 929

42 42

D TF

15-17 Lake Placid Rd

4058 5100

144 144

C D TF b

Anglicare SQ Meilene RAC

52 48 86 62

9 19929

s s s

Bundaberg North 4670 Bolton Clarke Fairways, Bundaberg

Gin Gin 4671 Churches of Christ Care Kolan Gdns ACS 6C Mulgrave St

Kepnock 4670 Carinity Kepnock Grove

28 Jocumsen St

14600 14676 14451

26-27, 67 14375

14808

72 14801

C D TF

Millbank 4670 Blue Care Bundaberg Riverlea Aged Care 1 River Tce

14885

C D TF

Childers 4660 Forest View Aged Care Facility

14731

10 14679

H g

CALD

14872

BURDEKIN Council Ayr 4807 Regis Ayr

Home Hill 4806 Regis Home Hill

CAIRNS Council Cairns 4870 Blue Care Hollingsworth Elders Village

Caravonica 4878 Caravonica Waters

ATSI

14606 89 21440

QUEENSLAND 2020

150

CAIRNS continued to CENTRAL HIGHLANDS PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

www.Ag edCareGuide.com.au

Notes

1st time user? See page 130

DPS Advertisement Web Page Reference ID

CAIRNS Council continued Edge Hill 4870 5 Oregon St

1800 463 468

182 182

D TF

89 21442

5 Bruce Hwy

1800 463 468

144 144

D TF

89 21441

65 Cairns Rd

4056 1454

52 52

C D TF

14552

110-124 Cottesloe Dr

4242 2000

80 44

52-59 Swallow St

4037 6300

144 144

15 Short St

1300 998 100

194 186

Bolton Clarke Farnorha, Cairns

257-281 Lyons St

1300 076 566

Mercy Place Westcourt

257 Gatton St

4031 6977

132 132 86 86

40-48 Progress Rd

4040 3200

120 120

D TF

82-120 McManus St

1300 998 100

130 130 s

D TF

75 7

Edge Hill Orchards

Edmonton 4869 Edmonton Gardens

Gordonvale 4865 Pyramid Residential Care Centre

Kewarra Beach 4879 Kewarra Aged Care

Mooroobool 4870 Bupa Cairns

Redlynch 4870 Regis Redlynch

Westcourt 4870

150 20011

57 20902

104-105 14784 26-27, 67 14579 58 14459

White Rock 4868 Bupa Mt Sheridan

Whitfield 4870 Regis Whitfield

Woree 4868 Mercy Place Woree

85 Toogood Rd

4054 5544

65 Landsborough St

4745 1599

57 19788 104-105 14462

58 14424

CARPENTARIA Council Normanton 4890 Kukatja Place Hostel

P 15

CASSOWARY COAST Council

ATSI

14709

Cardwell 4849 Churches of Christ Care Rockingham ACS 40 Jamieson St

4063 6600

62 62

Innisfail 4860 Warrina Innisfail

1 Warrina St

4030 2500

Warrina Innisfail Villanova Centre

28-38 Charles St

4061 7677

154 118 36 36

C D TF C

13 Bryant St

4068 2355

72 72

D TF

126 Borilla St

1800 838 929

60 26

Tully 4854 Tully Nursing Home

CENTRAL HIGHLANDS Council

72 14670

F g

NESB

14718 14860 14643

Emerald 4720 Blue Care Emerald Avalon Aged Care

Springsure 4722 Springsure Multi Purpose Health Service 21 Woodbine St

4984 1200

CALD; Dementia care available 14515 20939

www.Ag edCareGuide.com.au

QUEENSLAND 2020

CHARTERS TOWERS to FRASER COAST PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

151

1st time user? See page 130

DPS Advertisement Web Page Reference ID

CHARTERS TOWERS Council Charters Towers 4820 Dalrymple Villa

15 Fraser St

4787 4233

71 71

4787 5555

110

Richmond Hill 4820 Eventide Residential Aged Care Facility 54-78 Dalrymple Rd

CDT

Note 1

C D TF

CHERBOURG Council

14736

14735

Cherbourg 4605 Blue Care Ny-Ku-Byun Elders Village

1800 838 929

24 24

4043 0106

11 6

Cnr Thiele & Dubhie Sts

4060 9242

20 20

Lot 33 Gunnalunja Dr

4745 8181

P 10

4084 1260

1 Fisher St

COOK Council

ATSI; Dementia care available 14744

Cooktown 4895 Cooktown Multi Purpose Health Service 48 Hope St

TF b

Hope Vale 4895 Hope Vale Aged Care Facility

DOOMADGEE Council

20941

TF b g

ATSI

14605

ATSI

14739

Doomadgee 4830 Ngooderi House

DOUGLAS Council

Mossman 4873 Mossman Multi Purpose Health Service 9 Hospital St

Port Douglas 4877

18697 76-77 14881

1800 692 273

74 54

C D TF

165 Arnaud St

4122 6800

60 60

D TF

14677

Bolton Clarke Baycrest, Hervey Bay

99 Doolong Rd

1300 076 566

35 Davis Dr

1800 692 273

C D TF D TF

26-27, 67 14825

Ozcare Hervey Bay AC Facility

101 101 154 154

Bolton Clarke Chelsea, Maryborough

110 Tooley St

1300 076 566

15 Morning St

4122 5600

PresCare Yaralla Place

2 Winston Noble Dr

4120 5800

C D TF F D TF b

H H

26-27, 67 14497

Churches of Christ Care Fair Haven ACS

91 85 90 68 96

Ozcare Port Douglas Aged Care Facility

Martin Scullett Dr

FRASER COAST Council Granville 4650 PresCare Groundwater Lodge

Kawungan 4655

Maryborough 4650

Point Vernon 4655

Anglicare SQ Kirami RAC

12 Banksia St

1300 610 610

TriCare Point Vernon AC Residence

193 The Esplanade

1300 874 2273

97 97 76

4129 2700

10 10

26 Coral Trout Dr

5488 1300

20 20

43 Exeter St

4125 0800

156 142

74 Emerald Park Way

4184 1300

72 72

Tiaro 4650 Churches of Christ Care Petrie Gdns ACS Cnr Inman & Tiaro Sts

C C

Torquay 4655 Torbay Aged Care

Urangan 4655 Parklands Aged Care

Note: 1. Includes 10 beds for psychogeriatric residents

72 14810 14831 30, 53 14702 Dementia care available OBC 14742

72 14586

14779

D TF

17425

Tin Can Bay 4580 Residency by Dillons Tin Can Bay

76-77 20905

TF b

19996

QUEENSLAND 2020

152

FRASER COAST continued to LIVINGSTONE PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

www.Ag edCareGuide.com.au

Notes

1st time user? See page 130

DPS Advertisement Web Page Reference ID

FRASER COAST Council continued Urraween 4655 Churches of Christ Care Fair Haven (HB) 130 Pantlins Lane

4124 8955

The Waterford @ Hervey Bay

8 Medical Pl

4303 2900

60 60 s 78 78 s 145 145

1 Beacon Ave

4975 2999

40 40

18 Wicks St

4978 9000

128 124

C D TF

1800 838 929

52 44

D TF

4671 1422

80 80

4652 1771

10 10

72 14467

D TF C D TF F

14751

Blue Care Hervey Bay Masters Lodge ACF 33 Jensen Dr

1800 838 929

GLADSTONE Council

C D TF b g D TF C D TF C D TF

CALD

14786 72 14811 55 19911

Boyne Island 4680 Sundale Bindaree Care Centre

Gladstone 4680 New Auckland Place

Glen Eden 4680 Blue Care Gladstone Edenvale Aged Care 41 Glen Eden Dr

GOONDIWINDI Council

14458

Respite available

19988

CALD

18342

Goondiwindi 4390 Kaloma

16 Gough St

Inglewood 4387 Churches of Christ Care Inglewood ACS Cunningham Hwy

GYMPIE Council

C D TF

14762

Gympie 4570 Cooinda Aged Care Centre

2 Cooinda St

5482 1900

Japara Gympie

30 Barter St

5482 2634

St Vincent's Care Services Gympie

Cnr Calton Hill Rd & Bligh St 1800 778 767

61 164 130 30

26 Coral Trout Dr

5488 1300

20 20

1800 838 929

Blue Care Gympie Grevillea Gardens ACF 23 Ramsey Rd

1800 838 929

51 s 164 s 20 30

14569 98 14681 68 14574

Tin Can Bay 4580 Residency by Dillons Tin Can Bay

HINCHINBROOK Council

14779

Ingham 4850 59 Sir Arthur Fadden Pde

4795 5146

50 42 50 30

9 Stone River Rd

4797 3800

64 64

Cnr Thiele & Dubhie Sts

4060 9242

20 20

Clermont MPHS Monash Lodge

15 Monash St

4983 3200

Clermont Multi Purpose HS Montcler

26 Francis St

4983 4000

16 16 6

Blue Care Ingham Bluehaven Aged Care 58 Cassady St Churches of Christ Care Palms ACS

Trebonne 4850 Canossa Res/Resid Services Trebonne

TF D TF

CALD; Dementia care available 14457

Italian

14469

TF b g

ATSI

14605

s s

HOPE VALE Council

72 14730

Hope Vale 4895 Hope Vale Aged Care Facility

ISAAC Council

Clermont 4721

LIVINGSTONE Council

14879

F F

14804

Yeppoon 4703 Blue Care Capricorn Aged Care Facility

26 Magpie Ave

Capricorn Adventist Retirement Village 150 Rockhampton Rd

1800 838 929 4939 2801

41 38 66 66

s s

C TF C D TF

g H CALD; Dementia care available H

18011 14642

www.Ag edCareGuide.com.au

QUEENSLAND 2020

LIVINGSTONE continued to MOUNT ISA PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

153

1st time user? See page 130

DPS Advertisement Web Page Reference ID

LIVINGSTONE Council continued Zilzie 4710 Bolton Clarke Sunset Ridge, Emu Pk

44 Svendsen Rd

1300 076 566

120 110

D TF

26-27, 67 18999

1 Sparrow St

1300 076 566

59 55

D TF

26-27, 67 14647

35 Norwood Pde

4965 4400

68 68

20246

35 Davey St

4968 0800

108 66

LONGREACH Council Longreach 4730 Bolton Clarke Pioneers, Longreach

MACKAY Council Beaconsfield 4740 Kerrisdale Gardens

Glenella 4740 Glenella Care

Mackay 4740

Dementia care available

14880

15 McIntyre St

4963 2999

74 45 175 149 s

61 Alexandra St

4959 1575

50 50

14729

10 Sands Tce

4942 4800

63 63

14703

18-32 Hoey St

4964 8500

48 48

2 Dupuy St

4952 2028

146 136 s

C D TF

Pinaroo Roma

50-56 Bowen St

4622 1061

Westhaven Aged Care Facility

Parker St

4624 2600

60 60 40 40

D TF C TF

Ivan St

4626 5166

62 Mount Kooyong Rd

4094 1279

28 2

7 Macrae St

1800 838 929

64 26

22 Lardil St

4745 7346

P 14

8 Thompson Rd

4749 0005

41 Clarke St

4744 5100

75 63

Blue Care Mackay Homefield Aged Care 87-95 George St Good Shepherd Lodge

1800 838 929

Mirani 4754 Nanyima Aged Care

North Mackay 4740 Resthaven on Quarry

Sarina 4737 Sarina Aged Residential Home

West Mackay 4740 Francis of Assisi Home

MARANOA Council

C D T F g CALD C D TF b H

14891

14549

H g

14787

Maltese

14704

Roma 4455

Surat 4417 Surat Multi Purpose Health Service

14698 14829

TF b

MAREEBA Council

20722

Julatten 4871 Mt Kooyong Nursing Home

Mareeba 4880 Blue Care Mareeba Aged Care Facility

MORNINGTON Council

ATSI

14604

D TF

CALD

14769

ATSI

14711

ATSI

17442

Gununa 4871 Kuba Natha Hostel

MOUNT ISA Council

Mount Isa 4825 Injilinji Aged Care Unit

Townview 4825 Laura Johnson Home

14557

QUEENSLAND 2020

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs MURWEH to ROCKHAMPTON PHONE (07)

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

154

Notes

1st time user? See page 130

DPS Advertisement Web Page Reference ID

MURWEH Council Charleville 4470 Waroona Nursing Home

72 King St

4650 5200

45 14

20 Topaz St

5447 7355

85 85

80 Cooyar St

1800 692 273

14697

52 14821

130 83

D TF

76-77 14797

D TF D TF

98 14684

20940

NOOSA Council Cooroy 4563 NoosaCare Kabara

Noosa Heads 4567 Ozcare Noosa Heads Aged Care Facility

Tewantin 4565 Japara Noosa

119-121 Moorindil St

5447 1840

NoosaCare Carramar

186 Cooroy Noosa Rd

5449 8799

177 150 142 134 s

4127 6400

11 11

88 Cracow Rd

4165 7100

46 Capper St

4161 3672

52 34

D TF

14464

32 Stuart St

4166 1082

36 36

D TF

14646

4165 5200

14 14

20929

Park St

4770 1211

15 15

7 Beardmore St

4655 1449

12 12

1800 838 929

64 32

121 Maloney St

1300 109 109

65 55

35 Hall St

1300 109 109 4912 5100

25 25 10 8

4816 8121

100 80 75 94 78

NORTH BURNETT Council

52 14470

Biggenden 4621 Biggenden Multi Purpose Health Service 57 Alice St

Eidsvold 4627 Eidsvold Multi Purpose Health Service

Gayndah 4625 Gunther Village

Monto 4630 Ridgehaven Retirement Complex

Mundubbera 4626 Mundubbera Multi Purpose Health Serv 96 Leichhardt St

PALM ISLAND Council

TF b g

ATSI

20930

Palm Island 4816 Sandy Boyd Aged Care Hostel

PAROO Council

ATSI

14759

Cunnamulla 4490 Churches of Christ Care Yapunyah ACS

ROCKHAMPTON Council

72 14869

Gracemere 4702 Blue Care Gracemere Aged Care Facility 35 Conaghan St

Kawana 4701 Carinity Shalom

D TF

Mount Morgan 4714 Carinity Summit Cottages

Mount Morgan Multi Purpose Health Serv 15 Black St

Norman Gardens 4701 North Rockhampton Nursing Centre

691-711 Norman Rd

North Rockhampton 4701 Leinster Place Residential Aged Care

3 Pearce St

4926 6688

PresCare Alexandra Gardens

20 Withers St

4999 3000

Note: 1. Short Term Restorative Care available

g H CALD; Dementia care available

10 14393

10 14890

F TF

20932

D TF b C D TF D TF

14780

14883 Note 1

18670 14714

www.Ag edCareGuide.com.au

QUEENSLAND 2020

ROCKHAMPTON continued to TABLELANDS PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

155

1st time user? See page 130

DPS Advertisement Web Page Reference ID

ROCKHAMPTON Council continued Rockhampton 4700 Benevolent Aged Care

60 West St

4837 0300

Bethany Residential Aged Care Facility

75 Ward St

4999 2700

Bethesda Aged Care Centre

58 Talford St

4922 3229

Eventide Home Rockhampton

Cnr North & Campbell Sts

4920 6800

McAuley Place Residential Aged Care

263 Agnes St

4921 3867

Blue Care Kingaroy Canowindra ACF

43 Windsor Cir

1800 838 929

Orana, Kingaroy

24 Macdiarmid St

116 113 50 80 31

116 s 30 s 80 31

SOUTH BURNETT Council

C D TF C D TF b C F D TF C

18680 18668

73 14460 14716 18669

Kingaroy 4610 4162 6555

60 60 94 94

C TF C D TF

2 Cooper St

4169 8700

60 52

25 Church St

4163 2430

42 39

14678

80 Scott St

4169 2600

46 46

C D TF b

14876

29 Darling St

4666 3171

Southern Cross Care Allora The Homestead 62 Forde St

4666 3588

21 29 29

6 Cedar St

4664 1488

49 45

Churches of Christ Care Stanthorpe ACS 15 Alice St

4681 6888

103 102 100 100 s 128 128 40 40

C D TF F C D TF

129 129 s

C D TF

Murgon 4605 Southern Cross Care Murgon Castra

Nanango 4615 Southern Cross Care Nanango Karinya

Wondai 4606 Forest View Residential Care Facility

SOUTHERN DOWNS Council

CALD; Dementia care available 14477

14 14585

14466

Allora 4362 Southern Cross Care Allora N/Home

Killarney 4373 Killarney Memorial Aged Care

s s

Warwick 4370 267-269 Wood St

4661 4100

Churches of Christ Care Warwick ACS

223 Dragon St

4660 1110

The Oaks Nursing Home

56 Locke St

4660 3511

1 Mazlin St

4091 2177

23 Grace St

4096 1000

Turnbull Rd

1800 692 273

TF T

14511 14556

C D TF b

Stanthorpe 4380

Akooramak Care of the Aged

C C

TABLELANDS Council

14764 Italian

72 19999 14482

72 21663 14835

Atherton 4883 Carinya Home for the Aged

Herberton 4887 Herberton Hospital

P 38

Malanda 4885 Ozcare Malanda Aged Care Facility

98 51

D TF b C D TF

14473 14651 76-77 14363

QUEENSLAND 2020

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs TOOWOOMBA PHONE (07)

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

156

Notes

1st time user? See page 130

DPS Advertisement Web Page Reference ID

TOOWOOMBA Council Clifton 4361 Clifton Aged Care Facility

20-24 Norman St

4697 3499

62 54

C D TF b

1800 246 677

146 146

D TF

4698 3555

88 60

Cranley 4350 Palm Lake Aged Caring Com'ty Toowoomba 149 Hogg St

Crows Nest 4355 Churches of Christ Care Crows Nest ACS 8 Grace St

Glenvale 4350 Aveo Freedom Aged Care Toowoomba - Taylor Street 18 Village Ct Bupa Glenvale

357-383 McDougall St

Ozcare Toowoomba

631-651 Greenwattle St

Kearneys Spring 4350 Yukana Private

258 Spring St

H Note 1

P 103 103 s WC D TF 4615 1200 124 124 F 1800 692 273 150 150 D F

Note 2

P 81 81

Blue Care Toowoomba Aged Care Facility 256 Stenner St

1800 838 929

St Vincent's Care Services Toowoomba

1800 778 767

Millmerran 4357 Millmerran Multi Purpose Health Serv

50-60 Commens St

4695 3111

Yallambee Aged Care

34-40 Margaret St

4695 1580

Infinite Care Mount Lofty

69 Stuart St

4580 4000

Mt Lofty Heights Nursing Home

Cnr Stuart St & Rifle Range Rd 4616 4900

TriCare Toowoomba Aged Care Res

15 Curzon St

5 60 60

Mount Lofty 4350

1300 874 2273

76-77 21112

g H Note 3

20289

C D T F b g H CALD WC D TF

14434

WC D TF

116 116 s 162 162

94-95 20285 57 14614

4631 5678

9 38638 72 14441

4591 2700

Middle Ridge 4350 227 Spring St

C D TF

14562

68 14866 17401

C D TF

134 134 40 40 s 81

Note: 1. New facility opening late 2020 2. SL; HCC - See Supported and Assisted Living table on page 160, dementia & respite care available

C TF b C D TF b WC D TF b

14607 89 21167 14551 OBC 14608

3. European; SL also onsite; Commonwealth subsidy not available

Welcome to a place to be yourself. Freedom Taylor Street, 18 Village Court, Glenvale

Call 07 4591 2700

now to book an appointment. Discover more at FreedomCareCommunities.com.au

www.Ag edCareGuide.com.au

QUEENSLAND 2020

s W C DT F b gH

PHONE (07)

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

157

4591 2700

P 58 58

sWC D TF

71 40 40

TF D TF

128 112 s

D TF

14498

TF TF

30, 53 14621

C D TF

14 14820

14 14845

TOOWOOMBA continued to TOWNSVILLE

Notes

1st time user? See page 130

DPS Advertisement Web Page Reference ID

TOOWOOMBA Council continued Newtown 4350 Aveo Freedom Aged Care Toowoomba - Bridge Street 279 Bridge St

Oakey 4401 Dr EAF McDonald Nursing Home

Cnr Beale & Fitzpatrick Sts

4691 4888

McLean Care CWA House

21 Cherry St

4691 1130

10 Weale St

4619 8422

Anglicare SQ Symes Thorpe RAC

69 Stenner St

1300 610 610

Bupa Rangeville

280 Mackenzie St

4688 0200

82 82 108 108

44 Holberton St

1800 960 433

42 42

280 Hume St

1800 960 433

101 101 s

Bolton Clarke Westhaven, Toowoomba 55 Arabian St

1300 076 566

Pittsworth 4356 Beauaraba Living, Pittsworth

Rangeville 4350

Rockville 4350 Northridge Salem Aged Care

South Toowoomba 4350 Salem Aged Care Toowoomba

Toowoomba 4350 Brodribb Home

13 Goggs St

4632 4188

Churches of Christ Care Toowoomba ACS 885 Ruthven St South

4617 6600

Fairhaven Care Centre Toowoomba

4632 3391

1 Thomas St

80 99 93 P 22

80 97 39 22

Note 1

14612 14615

57 21364

D TF C D TF C D TF

s s

94-95 20182

26-27, 67 14602

72 14616

14445 SRS

18754

Welcome to a place to be yourself. Freedom Bridge Street, 279 Bridge Street, Newtown

Call 07 4591 2700

now to book an appointment. Discover more at FreedomCareCommunities.com.au

TORRES Council Thursday Island 4875 Blue Care Star of the Sea Elders Village

121 Waiben Esp

1800 838 929

565 University Rd

4772 9900

40 23

TOWNSVILLE Council

CALD; Dementia care available 14591

Annandale 4814 The Good Shepherd Nursing Home

Burdell 4818 Arcare North Shore

255 109 s

77 Main St

1300 299 150

90 90

190 Harvey Range Rd

1800 838 929

28 28

291 Angus Smith Dr

4408 6500

140 140

WC D TF b D TF

Condon 4815 Blue Care Shalom Elders Village

Douglas 4814 Protea by PresCare

Note: 1. SL; HCC - See Supported and Assisted Living table on page 160, dementia & respite care available

14892

F D TF

IFC-1, 28 21116

ATSI

14721 21114

QUEENSLAND 2020

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs TOWNSVILLE continued to WHITSUNDAY PHONE (07)

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

158

Notes

1st time user? See page 130

DPS Advertisement Web Page Reference ID

TOWNSVILLE Council continued Idalia 4811 Carinity Fairfield Grange

33 Kokoda St

1300 109 109

96 96

D TF

10 21513

C D TF D TF

14523

Kirwan 4817 1 Emerald St

1300 998 100

70 70 s 125 118

435 Dalrymple Rd

1300 076 566

90 90

2 Acacia St

1800 692 273

175 97

20 Fulham Rd

4728 3737

27 27

9 Havana St

1300 076 566

102 91

D TF

489 Bayswater Rd

1800 838 929

70 70

D TF

4082 3900

10 10

4662 7182

66 60

Parklands Residential Aged Care Facility 138 Thuringowa Dr Regis Kirwan

4433 9100

Mount Louisa 4814 Bolton Clarke Glendale, Townsville

Mundingburra 4812 Ozcare Villa Vincent Aged Care Facility

Pimlico 4812 Loreto Home for the Aged

D TF

26-27, 67 20012

D TF

76-77 14570

14733

Rowes Bay 4810 Bolton Clarke Rowes Bay, Townsville

Townsville 4810 Blue Care Mount Louisa Aged Care Fac

WEIPA Council

104-105 14828

26-27, 67 14732

H CALD

21861

Weipa 4874 Weipa Integrated Health Service

Lot 407 John Evans Dr

WESTERN DOWNS Council

20949

Chinchilla 4413 Southern Cross Care Chinchilla Illoura Vlg 24-30 Zeller St

Dalby 4405 Karingal Nursing Home

Hospital Rd

4669 0557

Ningana

25 Horace St

4669 0100

80 80 40 40

93 High St

4668 5433

Carinya Older Persons Hostel

6 Wallen St

4628 5395

Milton House

5-11 Colamba St Lot 206 Sara St

CDT

22 22

14834

TF TF

14474

4628 5600

17 17 14 14

4678 7892

33 33

TF b

14609

4628 6166

29 29

Tara 4421

Taroom 4420 Sthn Cross Care Taroom Leichhardt Villas 1 McCorley Ct

14805 14868

Miles 4415

Tarcoola Aged Care Facility

Jandowae 4410 Taralga Retirement Village

WHITSUNDAY Council

CDT

14819

14619

14772

Bowen 4805 Wests Lane

4791 3340

50 50 94 94

Garrick St

4785 4777

42 Anzac Rd

4945 2666

Bolton Clarke Cunningham Villas, Bowen Cnr The Soldiers & Tollington Rds 1300 076 566 Murroona Gardens

Collinsville 4804 Collinsville Multi Purpose Health Serv

Proserpine 4800 Proserpine Nursing Home

103 103 s

D TF D TF

26-27, 67 14737

20931

C D TF

14545

14738

www.Ag edCareGuide.com.au

QUEENSLAND 2020

WOORABINDA to YARRABAH PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

159

1st time user? See page 130

DPS Advertisement Web Page Reference ID

WOORABINDA Council Woorabinda 4713 Woorabinda Multi Purpose Health Serv 1 Munns Dr

4913 2800

4056 9290

16 16

YARRABAH Council

TF b g

ATSI

18978

ATSI

14717

Yarrabah 4871 Mutkin Residential Aged Care

87 Back Beach Rd

www.Ag edCareGuide.com.au

QUEENSLAND 2020 see page 130 a for definitions

Advertisers only listed below. All extra service providers are also listed in the directory on pages 132-159 PHONE (07)

Bolton Clarke Fairview, Pinjarra Hills

2603 Moggill Rd

s W C DT F b H

Size of Sin Facilit gle y (B B e Boo edroom ds/Pla ked ces s w Extr Respit ith En ) suit a Se e Be es Pet rvices ds s on Sec Premis ure es D Sec emen ure tia U G Spe arden nit cial is Tran t Palli sitio ative Ret n Care Care irem B ent eds Livi ng O nsit e

Aged Care Homes with Extra Services

Pinjarra Hills 4069 1300 221 122 116 116 Thornlands 4164 1300 076 566 120 120

W DT H Bolton Clarke Moreton Shores 91-101 King St W F H HillView Ashmore 135 Cotlew St Ashmore 4214 5597 0422 40 40 sW F HillView Merrimac 239 Gooding Dr Merrimac 4226 5559 3222 134 134 s W DTF Marebello 537-547 Cleveland-Redland Bay Rd Victoria Point 4165 3829 7100 138 111 s W C DTF NoosaCare Carramar 186 Cooroy Noosa Rd Tewantin 4565 5449 8799 142 134 s W DTF Opal Ashmore 100 Wardoo St Ashmore 4214 5510 1800 127 119 W DTF Opal Burpengary Gardens 149-163 Rosehill Dr Burpengary 4505 3481 6100 96 96 W C DTF Opal Greenfern Place 1-15 Greenfern Dr Browns Plains 4118 3809 1400 128 124 W C DTF Opal Raffin Place 8 Raffin Cr Calamvale 4116 3723 0400 120 120 W C DTF Opal Raynbird Place 40 Raynbird Pl Carseldine 4034 3500 9300 120 120 W C DTF Ozcare Villa Vincent Aged Care Facility 2 Acacia St Mundingburra 4812 1800 692 273 175 97 W DTF Parkview Aged Care Community 930 Gympie Rd Chermside 4032 1800 448 448 145 121 WC F H St Luke's Green 43 Taylor St Woolloongabba 4102 3129 9075 60 60 W DTF H St Vincent's Care Services Mitchelton 46 Church Rd Mitchelton 4053 1800 778 767 175 122 W DTF H St Vincent's Care Services Toowoomba 227 Spring St Middle Ridge 4350 1800 778 767 162 162 W C DTF The Ormsby 112 Burnett St Buderim 4556 1300 899 222 140 140 W TriCare Bayview Place Aged Care Res 86 Bayview St Runaway Bay 4216 1300 874 2273 86 WC FbH TriCare Cypress Gardens Aged Care Res Gooding Dr Clear Island Waters 4226 1300 874 2273 137 WC FbH TriCare Jindalee AC Residence 22 Endeavour St Mount Ommaney 4074 1300 874 2273 93 WC FbH TriCare Kawana Waters Aged Care Res Riveraine Ave Warana 4575 1300 874 2273 162 WC Fb TriCare Labrador Aged Care Residence 71 Brighton St Biggera Waters 4216 1300 874 2273 70 W C DTF b TriCare Mermaid Beach Aged Care Res 2424 Gold Coast Hwy Mermaid Beach 4218 1300 874 2273 81 WC Fb TriCare Mt Gravatt AC Residence 20 Somerfield St Mount Gravatt 4122 1300 874 2273 146 W C DTF b TriCare Stafford Lakes Aged Care Res 682 Rode Rd Chermside West 4032 1300 874 2273 143 W C DTF b H TriCare Sunnybank Hills AC Residence 330 Jackson Rd Sunnybank Hills 4109 1300 874 2273 100 100 W Fb TriCare Toowoomba Aged Care Residence 15 Curzon St Mount Lofty 4350 1300 874 2273 81 W C DTF b TriCare Upper Mt Gravatt Aged Care Res 20 Agay St Upper Mount Gravatt 4122 1300 874 2273 60 60 WC FbH Villa Serena Aged Care 2 Easthill Dr Robina 4226 5665 5999 111 111 W DTF Zion Aged Care, Nundah 24 Union St Nundah 4012 3266 5911 100 100 W C TF b

DPS

Advert Web Page ID

26-27, 67 14773 26-27, 67 18684 62 14699 62 17992 61 14502 52 14470 3, IBC 14503 3, IBC 14555 3, IBC 18658 3, IBC 18345 3, IBC 18036 76-77 14570 25, 82 14405 85 20016 68 14838 68 14866 71 20311 OBC 14500 OBC 14728 OBC 14847 OBC 14692 OBC 14662 OBC 14746 OBC 14634 OBC 14822 OBC 20018 OBC 14608 OBC 14861 5 14399 14 14415

Supported & Assisted Living (Advertisers only) PHONE (07)

Aveo Freedom Aged Care Albany Creek

61 Explorer Dr

Albany Creek 4035

3022 8188

Aveo Freedom Aged Care Clayfield

51 Norman Pde

Clayfield 4011

3022 8188

Aveo Freedom Aged Care Cleveland

66 Bainbridge St

Ormiston 4160

3022 8188

Aveo Freedom Aged Care Morayfield

15-27 Adelaide Dr

Caboolture South 4510

3022 8188

Aveo Freedom Aged Care Redland Bay

88-106 Swansea Cct

Redland Bay 4165

3022 8188

Aveo Freedom Aged Care Rochedale

28 Sunningdale Ave

Rochedale South 4123

3022 8188

Aveo Freedom Aged Care Tanah Merah

3745 Pacific Hwy

Slacks Creek 4127

3022 8188

Aveo Freedom AC Toowoomba - Bridge Street

279 Bridge St

Newtown 4350

4591 2700

Aveo Freedom AC Toowoomba - Taylor Street

18 Village Ct

Glenvale 4350

4591 2700

Odyssey Private Aged Care

578 Christine Avenue

Robina 4226

5551 6720

Palm Lake Retirement Village Redland Bay

57 Hamilton St

Redland Bay 4165 0448 880 901

www.Ag edCareGuide.com.au

Sup po r 24/ ted Liv 7 Em ing 24 / ergen Total cy 7S Com uperv Call i s mu o D o m ni t y F r esti acilit O n c S er v i es Site ice Pur Resta s cha ura nt Reg se iste r e Ren d Nu rse tal Sm all P ets We lcom e

QUEENSLAND 2020

160

9999999 9 39 9999999 9 66 9999999 9 104 9999999 9 46 9999999 9 110 9999999 9 62 9999999 9 58 9999999 9 103 9999999 9 148 99 99999 26 999999 9 83

QUEENSLAND 2020

94-95 19891 94-95 21401 94-95 20197 94-95 20198 94-95 18008 94-95 18652 94-95 20182 94-95 20285 65D 54397 9 20925

Fees/Costs

ILUs or Ren Villas tal A Serv ccomm iced od 24 h Apartm ation r On en Age Site S ts d Ca upe Com re On Si rvision te mu Sma nal Fac iliti ll P Lice ets We es lcom nce Resi to Occu e den py Serv t Funded ice F /Pur ee chas ed

Features

DPS Advert Web Notes Page ID

AVEO RETIREMENT ORGANISATION Aveo Retirement

94-95 21532

www.Ag edCareGuide.com.au

Type

Retirement Accommodation listed alphabetically by their Organisation*

DPS Web Advert Page ID

VILLAGE

Albany Creek Amity Gardens Aspley Court Aveo Bridgeman Downs

AREA

PHONE (07)

Albany Creek 3022 8188 Ashmore 5671 7200 Aspley 3022 8188 Bridgeman Downs 3022 8188

Carindale

Carindale 3022 8188

Cleveland

Cleveland 3022 8188

Cleveland Gardens

Ormiston 3022 8188

Durack Lindsay Gardens

Durack 3022 8188 Buderim 5420 6600

Manly Gardens

Manly West 3022 8188

Newmarket

Newmarket 3022 8188

Newstead

Newstead 3022 8188

Palmview

Palmview 5420 6600

Peregian Springs Country Club Robertson Park Robina Southport Gardens Springfield Sunnybank Green Taringa

Peregian Springs 5420 6600 Robertson 3022 8188 Robina 5671 7200 Southport 5671 7200 Springfield Central 3022 8188 Sunnybank 3022 8188 Taringa 3022 8188

The Domain Country Club

Ashmore 5671 7200

The Parks

Earlville 4280 7800

Tranquility Gardens The Clayfield * This section only includes organisations who have chosen to advertise

Helensvale 5671 7200 Albion 3022 8188 Definitions see page 124

9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9

999 99 99 99 9 9999 9 99 99 99 99 9 99 99 99 99 9 999 99 9 99 9 99 9 9999 9 999 99 99 99 9 99 99 99 99 99 9 99 99 99 99 99 99999 9 99 99 9 99 99 99 99 99 99 99 99

94-95 14479 94-95 14379 94-95 14370 94-95 14430 94-95 14387 94-95 14532 94-95 14410 94-95 14534 94-95 14378 94-95 14380 94-95 14438 94-95 21923 94-95 38524 94-95 19456 94-95 14389 94-95 14398 94-95 14383 94-95 21924 94-95 14397 94-95 14463 94-95 14385 94-95 14388 94-95 14377 94-95 14533

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

www.Ag edCareGuide.com.au

QUEENSLAND 2020

Type

Bolton Clarke

VILLAGE

Village, Residential Care & Wellness

Scarborough 1300 272 222 Kawungan East Mackay

Carrington, Parkinson Cazna Gardens, Sunnybank Hills

Bongaree Beaconsfield Parkinson Sunnybank Hills

Chelsea, Maryborough

Maryborough

Fairview, Pinjarra Hills

Pinjarra Hills

Fairways, Bundaberg Fernhill, Caboolture

Bundaberg North Caboolture

Galleon Gardens, Currumbin Waters

Currumbin Waters

Inverpine, Murrumba Downs

Murrumba Downs

Milford Grange, Ipswich Moreton Shores, Thornlands

Eastern Heights Thornlands

Pioneers, Longreach

Longreach

Rowes Bay, Townsville

Rowes Bay

Sapphire on the Esplanade, Hervey Bay

Pialba

Sunset Ridge, Emu Park

Zilzie

Talbarra, Waterford Tantula Rise, Alexandra Headland

Waterford Alexandra Headland

Westhaven, Toowoomba

Harristown

Brookfield Green

Brookfield

Brownesholme

Highfields

Elim Estate

Raceview

Kepnock Grove Shalom Churches of Christ Care

PHONE (07)

Baycrest, Hervey Bay

Breezes, Mackay

Carinity

AREA

Bicentennial, Mackay Bongaree, Bribie Island

Kepnock North Rockhampton

Wishart Gardens

Wishart

Amaroo Retirement Village

Gatton

Assisi Court Retirement Village

Newtown

Bribie Island Retirement Village

Bongaree

Brig-O-Doon Retirement Village

Acacia Ridge

Crows Nest Retirement Village

Crows Nest

Fair Haven Retirement Village

Maryborough

Fassifern Retirement Village Gracehaven Retirement Village Kilkivan Retirement Village Moonah Park Retirement Village Nubeena Retirement Village

Boonah Bundaberg Newtown Mitchelton Kearneys Spring

Regency Park Retirement Village

Warwick

Sanctuary Park Retirement Community

Nambour

St James Retirement Village

Fees/Costs

DPS Advert Web Notes Page ID

BALLYCARA to CHURCHES OF CHRIST CARE ORGANISATION BallyCara

Features

ILUs or Ren Villas tal A Serv ccomm iced od 24 h Apartm ation rO en Age n Site S ts d Ca upe Com re On Si rvision te mu Sma nal Fac iliti ll P Lice ets We es lcom nce Resi to Occu e den py Serv t Funded ice F /Pur ee chas ed

Retirement Accommodation listed alphabetically by their Organisation*

161

Heatley

17 14644 9 9999 9 1300 221 122 9 999999 26-27, 67 21909 1300 221 122 99 99999 26-27, 67 14749 1300 221 122 99 99999 26-27, 67 14402 1300 221 122 9 99 99 26-27, 67 20652 1300 221 122 9 999999 26-27, 67 21900 1300 221 122 99 999999 26-27, 67 21899 1300 221 122 99 999999 26-27, 67 21901 1300 221 122 99 999999 26-27, 67 21907 1300 221 122 99 999999 26-27, 67 21898 1300 221 122 99 999999 26-27, 67 21908 1300 221 122 99 99 999 26-27, 67 21905 1300 221 122 99 999999 26-27, 67 21902 1300 221 122 9 9 9999 26-27, 67 21910 1300 221 122 9 999999 26-27, 67 21912 1300 221 122 9 999999 26-27, 67 21904 1300 221 122 99 999999 26-27, 67 21906 1300 221 122 9 9 999 26-27, 67 20623 1300 221 122 9 999999 26-27, 67 21913 1300 221 122 9 999999 26-27, 67 21911 1300 221 122 9 99 9 9 26-27, 67 21897 1300 221 122 99 999999 26-27, 67 21903 3202 3877 99 9 9 9 Note 1 10 20703 10 14392 4696 8281 9 9 999 10 14546 0438 149 959 9 9 999 10 20705 4131 2222 99 99 999 10 20702 4923 9500 9 99 9 9 10 20704 3347 8888 9 99 999 5463 2105 72 18399 9 9999 9 72 18416 1800 199 740 9 9 9 72 18383 1800 199 740 9 99 9 9 72 18384 3513 9050 9 99 9 9 72 18385 1800 199 740 99 9999 9 72 18386 1800 199 740 9 99 9 9 1800 199 740 72 17376 9 9999 9 72 18927 1800 199 740 9 99 9 9 72 18418 1800 199 740 9 9 9 72 18390 1800 199 740 9 9999 9 72 18391 1800 199 740 9 9999 9 72 19928 1800 199 740 9 999999 72 18392 1800 199 740 9 999 9 72 20450 1800 199 740 999 99999

Note: 1. Site currently undergoing refurbishment * This section only includes organisations who have chosen to advertise

Definitions see page 124

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

QUEENSLAND 2020

Type

Retirement Accommodation listed alphabetically by their Organisation* CHURCHES OF CHRIST CARE continued to ST VINCENT'S CARE SERVICES ORGANISATION Churches of Christ Care continued

VILLAGE

AREA

Sugarland Gardens Retirement Village

Woorim

St Luke's Green

IRT

Parklands

Currimundi

The Palms

Buderim

Woolloongabba

The Ridge

Bracken Ridge

Woodlands

Meridan Plains

Kewarra Lifestyles

Kewarra Retirement Village

Kewarra Beach

Lutheran Services

Immanuel Gardens Retirement Living

Kingaroy

St Andrews, Tallebudgera

Tallebudgera

St Paul's, Caboolture Tabeel, Laidley Teviot Villas, Boonah Trinder Park Retirement Village

Caboolture Laidley Boonah Woodridge

Wahroonga, Biloela

Biloela

Zion Retirement Living, Gympie

Gympie

Bribie Cove Retirement Village

Bongaree

Glasshouse Views Retirement Village

Beerwah

Mercy Health

Mercy Health Coral Sea Gardens Retirement Village

Odyssey Private Aged Care

Ozcare

Ozcare Currimundi Gardens Retirement Village

Palm Lake Resort

Bargara

Regis Aged Care

Buderim

Orana Retirement Living

Bethania

Westcourt Robina Currimundi Bargara Beachmere Bethania

Deception Bay

Redland Bay

Toowoomba

Cranley

Barambah Villas

Kingaroy

Bramble Bay Retirement Village

Sandgate

Corinthian Court Retirement Village Farris Villas McDonald Court Retirement Village Tallowwood Lodge Retirement Village Woodward Retirement Village Sir James Terrace

Sir James Terrace Villas

St Vincent's Care Services

Bardon Independent Living

Fees/Costs

DPS Advert Web Notes Page ID

Avoca 1800 199 740

Woorim Retirement Village

Beachmere Bay

Features

PHONE (07)

Greengate Property Group

McKenzie Aged Care Group

www.Ag edCareGuide.com.au

162

Kirwan Gracemere Atherton Crows Nest Whitfield Deception Bay Bardon

Boondall

Carseldine

Enoggera Independent Living

Enoggera

Mitchelton Independent Living

Mitchelton

Southport Independent Living

Southport

72 21594 9 999 1800 199 740 72 20314 9 99 9 9 3129 9075 85 20016 9 9 999999 13 44 78 100 20550 9 99 9 13 44 78 100 20549 9 99 9 13 44 78 100 20548 9 99 9 13 44 78 100 20904 9 9999 99 0431 714 699 150 38624 9 9 9 99 1800 960 433 14 14694 9 999999 4162 6555 14 14585 9 999999 1800 960 433 14 14666 9 999999 1800 960 433 14 14401 9 999999 1800 960 433 999 999999 Note 1 14 14362 0419 312 738 14 19384 9 99999 1800 960 433 Note 1 14 14771 99 999999 4992 8300 14 14712 9 999999 5482 8349 99 99999 Note 1 14 19383 3400 1010 71 14374 9 99 99 5439 2425 71 18001 9 99 99 4046 1941 58 21205 9 9 9999 5551 6720 Note 2 65D 54397 9999 9 1800 692 273 76-77 21738 9 9999 1800 501 119 9 19929 9 999 99 1800 246 677 9 22353 9 99 99 1800 774 866 9 20019 9 9 99 1800 725 652 9 20269 9 999 999 0448 880 901 Note 3 9 20925 9 9 1800 246 677 9 38638 9 999 99 1300 998 100 104-105 21417 99 3869 6100 104-105 21004 9 99 9 9 4789 9733 104-105 21006 9 99 9 9 1300 352 353 104-105 21416 99 1300 998 100 104-105 20648 9 99 9 3869 6100 104-105 20647 9 99 9 4053 5999 104-105 21005 9 9999 9 3204 7911 54 20354 9 999 9 1800 778 767 68 20629 9 99 9 9 1800 778 767 68 19917 9 99 9 9 1800 778 767 68 14840 9 999 9 9 1800 778 767 68 14442 99 999 9 1800 778 767 68 14858 9 99 9 9 1800 778 767 68 20630 99 9999 9

Note: 1. Units also available through the State Government Community Housing Program 3. See Supported & Assisted Living table 160 2. SL Care Community * This section only includes organisations who have chosen to advertise Definitions see page 124 D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

www.Ag edCareGuide.com.au

QUEENSLAND 2020

THE SALVATION ARMY AGED CARE to WESLEY MISSION QUEENSLAND ORGANISATION The Salvation Army Aged Care TriCare

VILLAGE

AREA

Riverview Gardens Retirement Village Compton Gardens Retirement Community

Wesley Mission Queensland

Riverview 3282 1000 Aspley 3263 2788 Clear Island Waters 5579 9311

James Ommaney Retirement Community

Mount Ommaney 3376 1336

Mt Gravatt Retirement Community

Mount Gravatt 3849 4358

Runaway Bay Retirement Community

Runaway Bay 5500 2300

Stafford Lakes Retirement Community

Chermside West 3864 4500

Con Noi Apartments

Toowoomba 4635 4000 Carindale 3843 4735

†

Aldersgate at Red Hill (WMQ ) Rosemount Retirement Community Wheller on the Park

Fees/Costs

DPS Advert Web Notes Page ID

PHONE (07)

Cypress Gardens Retirement Community

Willow Glen Retirement Community Vacenti

Features

Type

Retirement Accommodation listed alphabetically by their Organisation*

163

Red Hill 3621 4558 Sinnamon Park 3737 7500 Chermside 3621 4558

Wesley Mission Queensland

9 9 9 9 9 9 9 9 99 9 9

9 9 9 9 9

99 99 99 99 999 99 999 99 999 99 999 99 999 99 99 99 9999 9 9999 99 99 9

73 17423 OBC 14431 OBC 14594 OBC 14583 OBC 14595 OBC 14592 OBC 20020 OBC 17990 61 20637 25, 82 14403 25, 82 21837 25, 82 18382

†

C O M PA R E CHOOSE C O N TA C T Search more than 1,000 retirement village listings: • By suburb, council area or town • Read about village life, property features and services • Compare up to ten villages with one form • Read village ratings and reviews

YourRetirementLiving.com.au * This section only includes organisations who have chosen to advertise

Definitions see page 124

START YOUR SEARCH ON A U S T R A L IA ’S # 1 S E N IO R S W E B S IT E brought to you by

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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Local Government Areas (State Maps) This map provides you with a geographical reference to the LGA areas in Queensland.

Metropolitan&&surrounds surrounds Metropolitan

TORRES STRAIT ISLAND

TORRES

NORTHERN PENINSULA

SUNSHINE COAST

North Coast

SOMERSET

MAPOON

North West

MORETON BAY

Brisbane

NAPRANUM WEIPA

LOCKHART RIVER

BRISBANE LOCKYER VALLEY

AURUKUN

REDLAND IPSWICH LOGAN

South Coast

PORMPURAAW COOK

HOPE VALE

KOWANYAMA

Far North

MORNINGTON

GOLD COAST

SCENIC RIM

WUJAL WUJAL

Southern

DOUGLAS MAREEBA

CARPENTARIA

YARRABAH CAIRNS

DOOMADGEE

CASSOWARY COAST

TABLELANDS

PALM ISLAND

BURKE

ETHERIDGE

CROYDON

HINCHINBROOK TOWNSVILLE BURDEKIN MOUNT ISA

MCKINLAY

Regional

RICHMOND CHARTERS TOWERS

WHITSUNDAY

North

CLONCURRY

MACKAY FLINDERS

ISAAC BOULIA

LIVINGSTONE

WINTON ROCKHAMPTON

BARCALDINE LONGREACH

GLADSTONE

CENTRAL HIGHLANDS

Central WOORABINDA

DIAMANTINA

BLACKALL-TAMBO

BANANA

BARCOO

BUNDABERG

NORTH BURNETT

FRASER COAST NOOSA

QUILPIE

CHERBOURG

MURWEH

SOUTH BURNETT

MARANOA

South West

GYMPIE

WESTERN DOWNS

TOOWOOMBA BULLOO PAROO

BALONNE

GOONDIWINDI SOUTHERN DOWNS

Reproduced with the permission of the Queensland Government

QUEENSLAND 2020

Home Care Packages directory – Approved Providers Approved Home Care Package providers deliver home care and support services to members of the community who live at home. If you’ve been approved for a Government funded Home Care Package of any type you may approach any approved Home Care Package provider to provide the services you need. Some providers may only provide services in one region while others can service multiple areas.

To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages. The reference tables are organised in five regions: Brisbane, North Coast, North West, South Coast and Southern.

Brisbane North Coast North West South Coast Southern

On the following pages you’ll find alphabetical lists of approved providers in Greater Brisbane Metropolitan.

The list below is a quick reference guide to help you find in which group council districts are listed. For example Redland LGA is grouped under South Coast. Page 164 is a colour coded map of Greater Brisbane Metropolitan to show you which council districts are grouped together.

Council District Brisbane Gold Coast Ipswich Lockyer Valley Logan

Metro Region Brisbane South Coast Southern North West Southern

Moreton Bay

North Coast

Redland

South Coast

Scenic Rim

Southern

Somerset

North West

Sunshine Coast

North Coast

165

H O M E

HCPs Greater Brisbane Metropolitan

www.Ag edCareGuide.com.au

C A R E

P A C K A G E S

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How to read the HCP table The table on the next few pages lists approved Home Care Packages providers in alphabetical order, detailing the Home Care Package levels they offer and if they offer any package supplements.

The hours of care are increased at each level of care i.e. more hours of care and services are provided under Home Care Package Level 4 and the least under Home Care Package Level 1.

Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au .

Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged Y, people with housing needs or at risk of homelessness e, or for people who live in rural, remote or isolated areas t.

The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance.

Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

These icons help you find the packages that are most suitable for you.

Brisbane North Coast North West South Coast Southern

General packages suitable for all eligible clients

nn n nn nn n nn nn n

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Brisbane Metropolitan SERVICE PROVIDER

Advanced Care Australia

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Notes

Adventist Retirement Village Caloundra

5491 3544

Adventist Retirement Village Victoria Point

3820 5777

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

Home Care Packages Supplement

PHONE (07)

1300 628 485

Packages for Veterans

Advert Page

8ZeYtRg CALD, NESB Note 1 8ZR Note 1 8 8 ATSI, CALD, Greek, Italian 8eg 22, 120 8ZeR 21 8Z Note 2 21 8Z 30, 53 8Ze 30, 53 8ZeR 30, 53 8Ze 30, 53 8ZeR 30, 53 8Ze 30, 53 8 30, 53 8Z 30, 53 8ZeYtR 8ZeYtg ATSI, CALD, LGBTIQ Note 3 22, 120 8ZeRg

n All About Living - Home Care Services 3269 1915 Aged Care Home Care Packages 3238 6700 nn AllAlzheimer's Queensland - Home Care Packages 1800 639 331 nn Angels in Aprons 0406 076 885 nn Angels in Aprons Brisbane Gold Coast 0426 576 885 n Anglicare SQ Caboolture Community Services 1300 610 610 SQ Gold Coast Community Services 1300 610 610 n Anglicare SQ Kilcoy Community Services 1300 610 610 n Anglicare SQ Logan Community Services 1300 610 610 nn Anglicare Anglicare SQ Metro North Community Services 1300 610 610 nn Anglicare SQ Metro South Community Services 1300 610 610 n n Anglicare SQ Sunshine Coast Community Services 1300 610 610 n Anglicare SQ West Moreton Community Services 1300 610 610 n annecto at Home Support Sunshine Coast 1800 266 328 n AQ Brisbane North Home Care Packages nNote: 1. Priority for retirement village residents 2. Services for private clients available 3857 21913. Asian, CALD, European, Greek, Italian

DPS Web ID 19088 14695 14483 38439 17247 39056 21480 38188 17230 17233 38552 17232 17461 17235 19078 18676 21405 18403

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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These icons help you find the packages that are most suitable for you.

Brisbane North Coast North West South Coast Southern

General packages suitable for all eligible clients

n n n n n n n

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Brisbane Metropolitan SERVICE PROVIDER

South & Logan Home Care Packages n AQAQ Brisbane Ipswich Home Packages n Arcare Home Care CarePackages Gold Coast Region

3349 0875 3812 2253 1300 299 150 1300 299 150

Arcare Home Care Packages South Brisbane Region

1300 299 150

Arcare Home Care Packages Sunshine Coast Region

1300 299 150

At Home Services Feros Care Brisbane North

1300 763 583

At Home Services Feros Care Brisbane South

1300 763 583

At Home Services Feros Care Cabool

1300 763 583

At Home Services Feros Care Sunshine Coast

Home Services Feros Care West Moreton n n AtAuspire n nn AustralianCareHomeQLD Care Services nnnnn Australian Unity Home Care Service Gold Coast n Freedom Care at Home nn nn Aveo Living HomeServe n n Baldwin HomeCare nn nn BallyCara In Home Care nnnnn Bannister Better Living Home Care Packages nnnnn Blue Care Arundel Care n Blue Care BeaudesertCommunity Community Care n Blue Care Beenleigh Community Care n Blue Care Brisbane Northside Community Care n Blue Care Brisbane Southside Community Care n Care Brisbane Valley Community Care n Blue Care Caboolture Community Care n Blue Care Caloundra Community Care n Blue Blue Care Eastside Community Care n Care Elanora Community Care n Blue Care Fassifern Community Care n Blue Care Ipswich Community Care n Blue Care Lockyer Community Care n Blue Care Lowood/Rosewood Community Care n n Blue Blue Maroochy Community Care n Blue Care Care Noosa Community Care n Note: 1. CALD, Dutch, Greek, Indian, Russian 2. Servicing Gold Coast South East

Home Care Packages Levels

1300 763 583 1300 763 583 1300 763 583 1300 763 583 1300 433 983 1300 303 770 1300 160 170 3022 8188 1800 911 989 1300 272 222 1300 368 991 1300 307 344 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322

Packages for Veterans

Notes

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

Home Care Packages Supplement

PHONE (07)

Arcare Home Care Packages North Brisbane Region

Services Feros Care Logan n AtAt Home Home Services Feros Care South Coast

Packages for people who live in rural, remote or isolated areas

8ZeRg 8ZetRg 8Ze 8Ze 8Ze 8Ze 8Z 8Zg 8Z 8Z 8Z 8Z 8Zg 8Z 8ZetRg 8ZeR 8Ze 8ZR 8ZeR 8Ze 8ZeYtR 8eR 8 8Z 8ZetR 8g 8Zt 8ZetR 8ZR 8Z 8ZYg 8ZR 8Zeg 8ZR 8Z 8ZeY 8Z

Advert Page

DPS Web ID

Note 1

22, 120 18406

CALD

22, 120 18404 IFC-1, 28 20908 IFC-1, 28 20907 IFC-1, 28 20753 IFC-1, 28 20909 19294

LGBTIQ

19983 18735 19984 18694 19295

ATSI

21410 21227

CALD

21145

Note 2

22243 94-95 20891

Note 3

22074 17 21374 38315 22199 17346 20340 18724 17312

ATSI

17313 18556 17308 19085 19425

CALD

19097 17335

ATSI, CALD

18687 17349 20343 17239 19084

3. Servicing Baldwin Care retirement villages only

QUEENSLAND 2020

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These icons help you find the packages that are most suitable for you.

Brisbane North Coast North West South Coast Southern

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Brisbane Metropolitan SERVICE PROVIDER

PHONE (07)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Cultural Environment

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

Care Redcliffe Community Care 1300 258 322 1234 8ZetR 19360 n Blue Blue Care Redland Community Care 1300 258 322 17352 1234 8Z n Blue Care Sandgate Community Care 1300 258 322 1234 8ZetR 17339 nn Blue Care Southport Community Care 1300 258 322 1234 8Z 19432 n Bolton Clarke Brisbane Metro Logan At Home Support 1300 775 227 1234 8ZeR 26-27, 67 18029 n Bolton Clarke Brisbane Metro North At Home Support 1300 775 227 1234 8ZeR Note 1 26-27, 67 20344 n Bolton Clarke Brisbane Metro South At Home Support 1300 775 227 26-27, 67 18711 1234 8ZeR n n Bolton Clarke Caboolture At Home Support 1300 775 227 1234 8ZeR 26-27, 67 19418 n Bolton Clarke Gold Coast & Tweed Heads At Home Support 1300 775 227 1234 8ZeR 26-27, 67 18364 n Bolton Clarke Ipswich At Home Support 1300 775 227 1234 8ZeR 26-27, 67 19381 n Bolton Clarke Sunshine Coast At Home Support 1300 775 227 1234 8ZeR 26-27, 67 18362 n Bromilow Community Care 5445 5676 17240 1234 8ZeR n Burringilly Social Support Group 3208 4785 1234 8Zeg ATSI 17364 n nn Cabanda Care 5464 2392 1234 8Zg Note 2 14448 n Candice Care 1800 226 342 1234 8ZeYtR 22345 nnnnn Care Connect 1800 370 575 18033 nnnnn Care in Your Home & Community (Wesley Mission Queensland) 1800 448 448 1234 8ZeYR 25, 82 17275 1234 8ZeYtR nn nn Carers Link Aged Support Services Note 3 18606 nn nn Carinity Home Care Bribie Island, Caboolture & Sunshine Coast 130039011091165109 1234 8Zeg 10 21836 1234 8ZeYtR n Carinity Home Care Brisbane North 1300 109 109 1234 8ZeYtR 10 21367 n Carinity Home Care Brisbane South 1300 109 109 10 20625 1234 8ZeYtR n nn Carinity Home Care Ipswich & Surrounds 1300 109 109 1234 8ZeYtR 10 17370 n n Carinity Home Care Logan River Valley 1300 109 109 1234 8ZeYtRg CALD 10 20850 n Carinity Home Care South Coast 1300 109 109 1234 8ZeYtRg CALD 10 20345 n Cathay Home Care Packages 3275 3688 1234 8Zeg Note 4 17261 n Catholic Healthcare Home Care Services Queensland 1800 225 474 64D 38609 1234 8ZtR nn nn Centacare Brisbane North 1300 236 822 1234 8Ze 17259 n Centacare Brisbane South 1300 236 822 1234 8ZeRg Bosnian, Spanish 61576 n Logan, Gold Coast & Beaudesert 1300 236 822 1234 8tRg Bosnian, Spanish 17418 nn Centacare Moreton Bay 1300 236 822 1234 8ZeR 17310 n Centacare Centacare South West Brisbane 1300 236 822 18691 1234 8ZetR n n Centacare Sunshine Coast 1300 236 822 1234 8ZetR 18690 n Chinese Fraternity Association of Queensland 9803 1234 8Zeg Note 5 17262 n nn Churches of Christ Care Community Care Bribie Island/Caboolture 3252 3410 3730 1234 8Ze 72 19063 n Churches of Christ Care Community Care Brisbane North 3850 7900 1234 8Ze 72 61504 n Churches of Christ Care Community Care Brisbane South 3850 7900 72 19061 1234 8Ze nNote: 1. nn Servicing suburbs north of the Brisbane River 3. African, Indonesian, Spanish 5. Asian, Chinese, European, Korean, Vietnamese 2. Asian, Dutch, European, German, Polish

4. Asian, CALD, Chinese, Vietnamese

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These icons help you find the packages that are most suitable for you.

Brisbane North Coast North West South Coast Southern

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Brisbane Metropolitan SERVICE PROVIDER

PHONE (07)

Churches of Christ Care Community Care South Coast

5539 7600

Churches of Christ Care Community Care Sunshine Coast

5456 3232

Home Care Packages Levels

Packages for Veterans

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

Home Care Packages Supplement

Notes

n Churches of Christ Care Community Care West Moreton 5460 6500 n n Co.As.It Community Services Brisbane 3624 6100 nn nn Co.As.It. Community Services Gold Coast 5617 9500 n ComLink Home Care Packages South Queensland 761 011 n nnn ComLink Home Care Packages Sunshine Coast & North Brisbane 1300 1300 761 011 nnn Communify Home Care Packages 3510 2700 n 1800 275 753 n nn CPLCÜRAAgedHomeCareCareServices 5527 8011 nnnnn Deaf Services Packages 3892 8500 n Dementia Caring 1300 760 110 nn Diversicare Home Care Packages 1300 348 377 nn nn EACH Home Care Packages 1300 003 224 n n Earle Haven Community Care 5578 3433 n Empower Care 1800 242 636 nn nn Enrich Living Services 1300 202 003 nn nn Envigor Home Care 1300 368 446 nn nn Envigor Logan 0433 418 578 n Five Good Friends Home Care Services 1300 787 581 nnnnn Flexi Care 3422 8400 n Community Services 3812 2014 n nnn Focal in Brisbane 3252 3488 nn Footprints Care Sunshine Coast 5475 4563 n Glendale Home Care Packages Brisbane 3249 1010 nn nn GOCGOC Care Care Home Care Packages Gold Coast 5574 3920 nn HammondCare At Home Brisbane 1800 826 166 nn nn HCA Home 1300 422 111 nnnnn Heather Hill Home Care 3720 9122 nn nn Home Care Assistance Brisbane South 3172 5047 n nn Home Care Assistance Gold Coast 5528 1643 nn Home Care Assistance Sunshine Coast/Wide Bay 5491 6888 n Home Caring 1300 875 377 nnnnn Home Instead Senior Care Brisbane Inner North & West 3720 8400 n Home Instead Senior Care Brisbane North & Caboolture 3482 0800 nn Note: 1. Also servicing Tweed (NSW) 4. Asian, CALD, Chinese, French, Greek 2. CALD; Services for private clients available 3. Packages cover Brisbane South area and parts of Redland areas

Packages for people who live in rural, remote or isolated areas

8Ze 8ZR 8Z 8Zeg 8Zeg 8ZR 8ZR 8 8 8Zeg 8Zt 8Z 8ZeRg 8ZeR 8ZeR 8ZeR 8ZeR 8ZR 8 8ZetR 8ZeR 8Zeg 8eY 8 8ZeRg 8ZeRg 8ZeYR 8ZetR 8Zg 8ZetR 8Z 8ZetR 8g 8ZeR 8

5. CALD, Greek, NESB, Russian, Serbian 6. African, Chinese, Filipino, French, Malaysian, Pakistani, Singaporean, South African, Spanish, Sri Lankan, Tamil

Advert Page

Note 1

DPS Web ID

72 17437 72 18693 72 19057

CALD

17263

CALD

18688 21864 21859 20922 21591

ATSI, CALD, LGBTIQ, NESB 17404 22323 22110 Note 2

19993 21869 22337 22296 20863 20627 38770 22111

Note 3

17377

Note 4

38370 17266 19363

CALD, Greek, NESB

17311

Note 5

18409

DVA clients

22072 38172

Note 6

20286 21853 22349 20 21854

Note 7

39049 20944 20934

7. Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese

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These icons help you find the packages that are most suitable for you.

Brisbane North Coast North West South Coast Southern

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Brisbane Metropolitan SERVICE PROVIDER

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

PHONE (07)

Packages for Veterans

Cultural Environment

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

Instead Senior Care Northern Rivers 5591 2444 1234 8Zt 20937 n Home Home Instead Senior Care Redlands & Logan 3245 5517 20935 1234 8 n nn Home Instead Senior Care Sunshine Coast 5443 3562 1234 8 20936 n Home Instead Senior Care Toowoomba 4613 0574 1234 8t 21430 n Home Support Services 1800 854 300 1234 8ZetRg CALD, NESB 19443 nnnnn Immanuel Gardens Home Support 1800 960 433 1234 8Z 14 14694 n integratedliving Queensland 1300 782 896 19369 1234 8ZetR nnn n IRT Home Care South East QLD 13 44 78 1234 8ZetR 100 20892 n IUIH Home Support Brisbane South 1800 802 265 1234 8ZeRg ATSI 17385 n Home Support Caboolture 1800 802 265 1234 8ZeRg ATSI 22340 n IUIH IUIH Home Support Logan River Valley 1800 802 265 1234 8ZeRg ATSI 22342 n IUIH Home Support North Brisbane 1800 802 265 ATSI 22338 1234 8ZeRg n IUIH Home Support Sunshine Coast 1800 802 265 1234 8ZeRg ATSI 22339 n IWAA Home Care Services 3208 6333 1234 8Zeg Note 1 17387 n nn Jeta Gardens Aged Care 1800 227 818 1234 8 Note 2 14400 n n Jubilee Community Care 3871 3220 17270 1234 8Z n Better Care QLD 1300 587 823 1234 8Z 31 18591 nn n JustJymbilung House Aged & Disabled Care Services 5541 4025 1234 8ZetRg ATSI 17391 nn Kalwun Community Care 5522 9197 1234 8Zeg ATSI 18692 nn KinCare 1300 110 254 1234 8ZetRg LGBTIQ 18663 nnnnn Let's Get Care 1300 497 442 38287 1234 8ZeYtR nnnnn Liberty Community Connect Home Care Packages 5578 1668 1234 8ZeYtRg Note 3 38341 n Life Without Barriers Brisbane 3633 1500 1234 8ZeYtR 38664 n Barriers Gold Coast 3440 6300 1234 8ZeYR 38665 nn LifeLife Without Barriers Ipswich 3432 7800 1234 8ZeYtR Note 4 38667 n n Life Without Without Barriers Logan & Redlands 3440 6300 38666 1234 8ZeYR n nn Life Without Barriers Moreton Bay & Sunshine Coast 5457 4300 1234 8ZeYR 38331 nn Life Without Barriers Toowoomba & Darling Downs 4616 3100 1234 8ZeYtR 22285 n Lifebridge Australia 1800 043 186 1234 8ZeYtR 21603 n Mercy Community Home and Community Care 3260 9555 1234 8Z 21940 n n MiCare Home Care Packages 1300 064 064 22362 1234 8ZeR n nn MultiLink Community Services 3808 4463 1234 8Zeg CALD, NESB 17399 nn nn Ozcare Home Care Brisbane North 1800 692 273 1234 8ZR 76-77 17269 n Home Care Brisbane South & Logan 1800 692 273 1234 8ZR 76-77 17301 n nn Ozcare Home Care Gold Coast 1800 692 273 1234 8ZR 76-77 17449 n Ozcare Ozcare Home Care Ipswich 1800 692 273 ATSI 76-77 17297 1234 8ZRg n n Note: 1. Arabic, Bosnian, CALD, Egyptian, Islamic, Lebanese, Muslim, South African, Turkish 3. African, Asian, Chinese, Dutch, Eastern European, Filipino, Indonesian, Italian, Korean, Malaysian 2. Packages for Brisbane South & Logan River Valley clients only

4. Services for private clients available

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These icons help you find the packages that are most suitable for you.

Brisbane North Coast North West South Coast Southern

General packages suitable for all eligible clients

n n

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Brisbane Metropolitan SERVICE PROVIDER

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

1800 692 273

Ozcare Home Care Sunshine Coast

1800 692 273

Notes

Ozcare Home Care Toowoomba

1800 692 273

Pearl Home Care 08 6167 5610 n Home Care Services Brisbane North 3881 5300 nn PresCare Home Care Services Brisbane South 5519 6600 n nn PresCare PresCare Home Care Services Gold Coast 5519 6600 nn PresCare Home Care Services Logan Valley/Beaudesert 5519 6600 nn PresCare Home Care Services Sunshine Coast 5413 9500 n Range Care 5445 7044 n Right at Home Brisbane Bayside 1300 363 802 nn n Right at Home Brisbane South 1300 363 802 n at Home Darling Downs 1300 363 802 n Right at Home Gold Coast South 1300 363 802 n Right at Home RightCare 1300 363 802 nnnnn Right Right at Home Sunshine Coast 363 802 n RSL LifeCare at Home North - Tweed Heads/Gold Coast/Murwillumbah 1300 1300 853 146 n Southern Cross Care Direct Brisbane/Logan 1300 306 442 nn n Southern Cross Care Direct Gold Coast 1300 306 442 n Southern Cross Care Direct West Moreton 1300 306 442 n St John's Community Care 4039 9700 n Mary's Aged Care Community Care 5492 4019 n StSt Vincent's Care Services Community Living Brisbane 1800 778 767 n Care Services Community Living Gold Coast 1800 778 767 n StSt Vincent's Care Services Community Living Sunshine Coast 1800 778 767 n St Vincent's Vincent's Care Services Community Living Toowoomba 1800 778 767 n Suncare Community Services Home & Community Care 1800 786 227 nnnnn Sundale In-Home Care 5450 4444 n Sunny Care Home Services 3272 2615 n The Salvation Army Aged Care Plus Riverview 3282 1000 n n The Salvation Army Community Care (QLD) 1300 111 227 n n UPA North Coast Home Care Services 5524 8303 nn Whiddon Ballina Community Care 1300 738 388 n Whiddon South East Queensland Community Care 1300 738 388 n Wongaburra Garden Settlement 5540 1400 n Woombye Care Nangarin Lodge 5442 1570 n Your Nursing Agency Home Care Services 1300 360 456 nNote: 1. Services for private clients available

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

Home Care Packages Supplement

PHONE (07)

Ozcare Home Care North Lakes

Packages for Veterans

8ZR 8ZR Ztg 8 8ZeYtR 8ZeYtR 8ZeYtR 8ZeYtR 8ZeYtR 8ZetR 8Zt 8Z 8Zt 8Zt 8Zt 8Z 8ZeR 8Ze 8Ze 8Ze 8ZetR 8eY 8Zet 8Zet 8Zet 8Zet 8ZetR 8ZetR 8 8ZetR 8ZeR 8ZeYR 8g 8Z 8 8 8Z

Advert Page

DPS Web ID

76-77 17295 76-77 17248 ATSI

76-77 17300 22003 18440 18051 18024 22290 18438 19366 38318 38330 38319 38321 22069 22256 22336 17415 17374 18709 17304 14682 68 21962 68 21963 68 21966 68 21967 20308 17454 22011 73 14580

Note 1

73 38760 13994

LGBTIQ

20142 21821 14494 14686 22195

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C A R E P A C K A G E S

Some providers may only provide services in one region while others can service multiple areas.

On the following pages you’ll find alphabetical lists of approved providers, in Regional Queensland. To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages.

The reference tables are organised in four regions: Central, Far North, North, South West. The list below is a quick reference guide to help you find in which group council districts are listed. For example Mount Isa LGA is grouped under North.

Page 164 is a colour coded map of Queensland to show you which council districts are grouped together.

Central Far North North South West

HCPs Regional Queensland

H O M E

www.Ag edCareGuide.com.au

An explanation of used icons and how to read the HCP tables can be found on page 173.

Council District

Alpha Aramac Aurukun Balonne Banana Barcaldine Barcoo Blackall-Tambo Boulia Bulloo Bundaberg Burdekin Burke Cairns Carpentaria Cassowary Coast Central Highlands Charters Towers Cherbourg Cloncurry Cook Croydon Diamantina Doomadgee Douglas Etheridge Flinders Fraser Coast Gladstone Goondiwindi Gympie Hinchinbrook Hope Vale Isaac Jericho Kowanyama

Regional Central Central Far North South West Central Central Central Central Central South West Central North Far North Far North Far North Far North Central North South West North Far North Far North Central Far North Far North Far North North Central Central South West South West North Far North North Central Far North

Council District

Livingstone Lockhart River Longreach Mackay Mapoon Maranoa Mareeba McKinlay Mornington Mount Isa Murweh Muttaburra Napranum Noosa North Burnett Northern Peninsula Palm Island Paroo Pormpuraaw Quilpie Richmond Rockhampton South Burnett Southern Downs Tablelands Toowoomba Torres Townsville Weipa Western Downs Whitsunday Winton Woorabinda Wujal Wujal Yarrabah

Regional Central Far North Central North Far North South West Far North North Far North North South West Central Far North South West Central Far North North South West Far North South West North Central South West South West Far North South West Far North North Far North South West North Central Central Far North Far North

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QUEENSLAND 2020

How to read the HCP table The table on the next few pages lists approved Home Care Packages providers in alphabetical order, detailing the Home Care Packages level they offer and if they offer any package supplements.

173

personal care, home maintenance, home modification, nursing care, food services and medication assistance. The hours of care are increased at each level of care i.e. more hours of care and services are provided under Home Care Package Level 4 and the least under Home Care Package Level 1. Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only.

Some packages are specifically for people who are financially or socially disadvantaged Y, people with housing needs or at risk of homelessness e, or for people who live in rural, remote or isolated areas t.

The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support,

Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

These icons help you find the packages that are most suitable for you.

Central Far North North South West

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Queensland SERVICE PROVIDER

PHONE (07)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Home Care Packages Supplement

Notes

1234 n Akooramak Care of the Aged 4661 4100 1234 8 n Angels in Aprons Brisbane 0406 076 885 1234 8Z n Anglicare SQ Longreach Community Services 1300 610 610 1234 8ZeYtR n Anglicare SQ Roma Community Services 1300 610 610 1234 8ZeYtR n Anglicare SQ Toowoomba Community Services 1300 610 610 1234 8ZeYtR n Anglicare SQ Townsville Community Services 1300 610 610 1234 8ZeR n Anglicare SQ Wide Bay Community Services 1300 610 610 1234 8Z n AQ Toowoomba Home Care Packages 4635 2966 1234 8ZetR n At Home Services Feros Care Darling Downs 1300 763 583 1234 8Z n At Home Services Feros Care Sunshine Coast 1300 763 583 1234 8Z n At Home Services Feros Care West Moreton 1300 763 583 ATSI 1234 8Zg n At Home Services Feros Care Wide Bay 1300 763 583 1234 8Z n Aurukun Shire Council Community Home Help 4060 6834 1234 8ZeYtRg ATSI n Australian Home Care Services 1300 303 770 1234 8ZetRg CALD n n Aveo Freedom Care at Home 3022 8188 1234 8Ze n Baralaba Community Aged Care 4998 1122 1234 8t n Barcaldine Multi Purpose Health Service 4000 2 8t n Barcaldine Regional Council Home & Community Care (Alpha-Jericho) 4650 4985 1304 1234 8t n Barcaldine Regional Council Home & Community Care (Aramac) 4651 3346 Note 1 1234 8et nNote: 1. Servicing Aramac area only Advanced Care Australia

1300 628 485

Cultural Environment

8ZeYtRg CALD, NESB

Advert Page

DPS Web ID 19088 14482

21 21480 30, 53 20008 30, 53 17231 30, 53 17225 30, 53 17228 30, 53 18732 22, 120 18405 20730 19295 21410 19296 21054 21145 94-95 20891 17332 18703 17389 17331

QUEENSLAND 2020

174

www.Ag edCareGuide.com.au

These icons help you find the packages that are most suitable for you.

Central Far North North South West

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Queensland SERVICE PROVIDER

PHONE (07)

Biggenden Lions Community Care

4127 1433

Care Allora-Clifton Community Care n Blue Blue Care Bowen Community Care

n Blue Care Bundaberg Community Care n Blue Care Burdekin Community Care n Blue Care Cairns Community Care n Blue Care Callide Valley Community Care n Blue Care Capricorn Coast Community Care n Blue Care Cassowary Coast Community Care Innisfail n Blue Care Cassowary Coast Community Care Tully n Blue Care Charleville Community Care n Blue Care Charters Towers Community Care n Blue Care Chinchilla/Miles Community Care n Blue Care Cloncurry Community Care n Blue Care Crows Nest Community Care n Blue Care Cunnamulla Community Care n Blue Care Dalby Community Care n Blue Care Dha'li Community Care n Blue Care Gayndah Community Care n Blue Care Gladstone Community Care n Blue Care Goondiwindi Community Care n Blue Care Gympie Community Care n Blue Care Ingham Community Care n Blue Care Kingaroy/Nanango Community Care n Blue Care Mackay Community Care n Blue Care Monto Community Care n Blue Care Mount Isa Community Care n Blue Care Moura Community Care n Blue Care Mundubbera Community Care n Blue Care Murgon Community Care n Blue Care Noosa Community Care n Care Proserpine Community Care n Blue Care Rockhampton/Mt Morgan Community Care n Blue Care Roma Community Care n Blue Care Stanthorpe Community Care n Blue Care Tablelands Community Care n Blue Blue n Care Toowoomba Community Care

1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Packages for Veterans

Home Care Packages Supplement

Notes

234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

8t 8Z 8Z 8Rg 8Z 8Zt 8Z 8Ze 8tg 8g 8Z 8ZRg ZtR 8Z 8Zt 8Zt 8Zt 8Yg 8 8ZetR 8Zg 8Z 8Z 8Zg 8ZetRg 8ZtR 8Z 8ZR 8 8ZeYtR 8Z 8ZtR 8Z 8Ztg 8Zg 8ZR 8Zet

Advert Page

DPS Web ID 17333 20339 17341

NESB

17324 17338 18686 17323 18035

NESB

17348

NESB

17355 17255

ATSI

17343 20043 17459 20341 17258 17345

ATSI, NESB

17319 20037 17320

ATSI

18026 17238 17347

ATSI

20342

ATSI

17282 19070 17277 19093 17363 17337 19084 17289 17448

ATSI

17445

NESB

17353 17351 17344

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QUEENSLAND 2020

175

These icons help you find the packages that are most suitable for you.

Central Far North North South West

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Queensland SERVICE PROVIDER

1300 258 322

Blue Care Wakka Wakka Jinda Community Care

1300 258 322

Blue Care Warwick Community Care

1300 258 322

n Bolton Clarke Cairns At Home Support n Bolton Clarke Darling Downs At Home Support n Bolton Clarke Mackay At Home Support n Bolton Clarke Rockhampton At Home Support n Bolton Clarke Sunshine Coast At Home Support n Clarke Townsville At Home Support n Bolton Clarke Wide Bay Bundaberg At Home Support n Bolton Clarke Wide Bay Hervey Bay At Home Support n Bolton Coastal Care n Broadsound At Home n Brodribb Bromilow Care n Bur-Del HomeCommunity n Candice Care Care Program nnnn Capricorn Adventist Retirement Village n Care Connect n n Care in Your Home & Community (Wesley Mission Queensland) n n Carinity Home Care Rockhampton n Carinity Home Care Wide Bay n Catholic Healthcare Home Care Services Queensland n n Centacare Fraser Coast and Kingaroy n n Centacare Sunshine Coast n CentacareCQ Community Care Bundaberg n CentacareCQ Community Care Central Highlands & Emerald n n CentacareCQ Community Care Mackay n CentacareCQ Community Care Rockhampton, Yeppoon & Gladstone n Central West Community Options Program n Churches of Christ Care Community Care Blackall n Churches of Christ Care Community Care Darling Downs n Churches of Christ Care Community Care Sunshine Coast n Churches of Christ Care Community Care Townsville n Churches of Christ Care Community Care West Moreton n Churches of Christ Care Community Care Wide Bay (Bundaberg) n Churches of Christ Care Community Care Wide Bay (Hervey Bay) n Clermont Multi Purpose Health Service Montcler n Note: 1. Priority for retirement village residents

Home Care Packages Levels

1300 775 227 1300 775 227 1300 775 227 1300 775 227 1300 775 227 1300 775 227 1300 775 227 1300 775 227 4950 2087 4602 0290 5445 5676 4783 4560 1800 226 342 4939 2801 1800 370 575 1800 448 448 1300 109 109 1300 109 109 1800 225 474 1300 236 822 1300 236 822 1300 523 985 1300 523 985 1300 523 985 1300 523 985 4657 2680 4657 6777 4617 6691 5456 3232 4775 2250 5460 6500 4150 1450 4124 8985 4983 4000

Packages for Veterans

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 2

Cultural Environment

Home Care Packages Supplement

Notes

PHONE (07)

Blue Care Townsville Community Care

Packages for people who live in rural, remote or isolated areas

8ZeR ATSI 8tg 8Zt 8ZeR 8ZetR 8ZeR 8ZetR 8ZeR 8ZetR 8ZetR 8ZetR 8ZeYtR 8ZeR 8ZeR 8eYtRg ATSI 8ZeYtR Note 1 8ZR 8ZeYR 8ZeYtR 8ZeYtRg CALD 8ZeYtR 8ZtR 8et 8ZetR 8ZeR 8ZetR 8ZetR 8ZetR ATSI 8etg 8e 8ZetR 8ZR 8Ze 8Z 8ZetR 8ZetR 8t

Advert Page

DPS Web ID 17354 17315 17356

26-27, 67 18360 26-27, 67 18361 26-27, 67 19417 26-27, 67 19372 26-27, 67 18362 26-27, 67 19371 26-27, 67 18363 26-27, 67 21069 17288 17358 17240 17359 22345 14642 18033 25, 82 17275 10 17390 10 17394 64D 38609 20320 18690 17369 17368 17284 17367 17429 72 19062 72 19058 72 18693 72 20928 72 19057 72 20927 72 19060 14804

QUEENSLAND 2020

Central Far North North South West

176

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Queensland SERVICE PROVIDER

Home Care Packages Levels

www.Ag edCareGuide.com.au

Home Care Packages Supplement

Notes

PHONE (07)

ComLink Home Care Packages North Queensland

1300 761 011

ComLink Home Care Packages Wide Bay & Fitzroy

1300 761 011

Home Care Packages 5527 8011 n CÜRA Darling Downs Hospital & Health Service Home Care Services 4699 8868 n Envigor Bundaberg / Wide Bay-Burnett 0472 863 193 n n Envigor Cairns 0409 471 600 n Envigor Central Queensland 0472 863 194 n Envigor Home Care 1300 368 446 nnnn Everglow Community Care Links 4725 1822 n Everglow Community City Links 4776 2296 n Five Good Friends Home Care Services 1300 787 581 n n Flinders Shire Council Community Care Program 4741 2960 n Forest View Aged Care Facility 4126 2455 n FutureCare Home Care 4634 6302 n Gemfields Community Support Association 4985 4664 n n Glendale Care Bundaberg 4152 4057 n Glendale Care Townsville 0401 912 870 n Good Shepherd Lodge 4963 2999 n HCA Home 1300 422 111 nn Hinterland Community Care 4958 2116 n Home Care Assistance Sunshine Coast/Wide Bay 5491 6888 n n Home Instead Senior Care Sunshine Coast 5443 3562 n Home Instead Senior Care Toowoomba 4613 0574 n Immanuel Gardens Home Support 1800 960 433 n Injilinji Aged Care Unit 4749 0005 n integratedliving Queensland 1300 782 896 nnnn IUIH Home Support Hervey Bay 1800 802 265 n IUIH Home Support Sunshine Coast 1800 802 265 n IWAA Home Care Services 3208 6333 n Just Better Care QLD 1300 587 823 n n Kal'ang Respite Care Centre Aboriginal Corporation 4124 7780 n Kaloma 4671 1422 n Kerrisdale Gardens 4965 4400 n KinCare 1300 110 254 n n Kowanyama Aged Care Services 4060 5186 n Let's Get Care 1300 497 442 nnnn Life Without Barriers Bundaberg & Hervey Bay 5457 4300 n n Life Without Barriers Far North QLD 4032 8300 n Life Without Barriers Mackay 4965 4800 n Life Without Barriers Moreton Bay & Sunshine Coast 5457 4300 n Life Without Barriers Rockhampton & Central QLD 4848 4200 n Life Without Barriers Toowoomba & Darling Downs 4616 3100 n Life Without Barriers Townsville 4755 7400 nn Note: 1. Arabic, Bosnian, CALD, Egyptian, Islamic, Lebanese, Muslim, South African, Turkish

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 234 1234 1234 1234 1234 1234 1234 1234 1234 1234 2 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

ZtR 8ZR 8Zeg 8t 8 8 8 8ZR Zetg Zet 8ZetR 8ZtR 8et 8Z 8et 8 8 8 8ZetR 8 8ZetR 8 8t 8Z 8tg 8ZetR 8ZeRg 8ZeRg 8Zeg 8Z 8eYg 8ZetR 8 8ZetRg 8Ztg 8ZeYtR 8ZeYtR 8ZeYtR 8ZeYtR 8ZeYR 8ZeYtR 8ZeYtR 8ZeYtR

Advert Page

DPS Web ID 21863 21865

ATSI, CALD, LGBTIQ, NESB 17404 22335 38766 38769 38768 20627 CALD

17375 22325 22111 17383

Servicing Isis area only

14808 38404 17379 19444 19445 14891 38172 17381 20 21854 20936 21430 14 14694

ATSI

17442 19369

ATSI

22341

ATSI

22339

Note 1

17387 31 18591

ATSI, LGBTIQ, Vietnamese 17392 Fee for service available 14762 20246 LGBTIQ

18663

ATSI

17455 38287 38663 21406 22281 38331 22286 22285 22284

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QUEENSLAND 2020

177

These icons help you find the packages that are most suitable for you.

Central Far North North South West

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Queensland SERVICE PROVIDER

Community Services n n LiveBetter Community Care Toowoomba n Lutheran Mackay District Home Care Services n Magenta Community (MCS) Gladstone n n Magenta Community Services Services (MCS) Toowoomba n n McKinlay Shire MPHS Community n Mercy Health Home & CommunityCareCare Cairns n Mossman Multi Purpose Health Service n Murroona Gardens n Mutkin Residential Aged Care n Nhulundu Health Service n Northern Peninsula Area Community Options Program n Northern Regional ATSI Home Care Packages n NWRH Home Care Packages nn Orana Home Support n Ozcare Home Care Bundaberg n Ozcare Home Care Cairns n Ozcare Home Care Central Highlands n Ozcare Home Care Gladstone n Ozcare Home Care Hervey Bay n Ozcare Home Care Mackay n Ozcare Home Care Rockhampton n Ozcare Home Care Toowoomba n Ozcare Home Care Townsville n Pormpuraaw Aged Care Services n PresCare Home Care Services Cairns n PresCare Home Care Services Mackay n PresCare Home Care Services Rockhampton n PresCare Home Care Services Townsville n PresCare Home Care Services Wide Bay n RADCARE Community Care n Regis Home Care Cairns n Richmond Shire Council Aged Care n Right at Home Central QLD n n Right at Home Darling Downs n Right at Home Far North QLD n Right at Home RightCare nnnn Note: 1. ATSI, CALD, LGBTIQ, Pacific Islander

Home Care Packages Levels

1800 960 433 4852 3340 0407 172 213 0407 111 036 4746 4000 4031 6977 4084 1260 4791 3340 4056 9290 4979 0992 4048 6616 4779 6406 1800 799 244 4162 6555 1800 692 273 1800 692 273 1800 692 273 1800 692 273 1800 692 273 1800 692 273 1800 692 273 1800 692 273 1800 692 273 4060 4270 4081 5900 4963 0922 4921 7600 1800 773 722 4194 3500 4097 7263 1300 188 740 4741 3327 1300 363 802 1300 363 802 1300 363 802 1300 363 802

Packages for Veterans

1234 1234 1234 1234 1234 2 24 1234 1234 234 1234 12 1234 234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 2 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

Home Care Packages Supplement

Notes

PHONE (07)

1800 580 580

Packages for people who live in rural, remote or isolated areas

8ZetR 8Z 8Zt 8Z 8Z 8t 8 8t 8ZeR 8ZeYtRg ATSI 8ZetRg ATSI ATSI 8etg Note 1 8tg 8ZeYtg ATSI 8Zt 8ZR 8ZeYtRg ATSI 8ZR 8ZR ZetR 8ZR 8ZR ATSI Ztg ATSI 8ZRg ATSI 8Ztg 8ZeYtR ZetR 8ZeYtR 8ZeYtR 8ZeYtR ATSI 8etg 8ZeYtR 8tR 8Zt 8Zt 8Zt 8Zt

Advert Page

DPS Web ID 17395

14 14845 17283 38357 38356 19442 58 14459 18697 14738 14717 17405 17406 17458 21404 14 14585 76-77 17293 76-77 17294 76-77 17419 76-77 18717 76-77 17299 76-77 17298 76-77 17302 76-77 17300 76-77 17426 17436 20000 14715 19396 22291 18439 17411 104-105 21413 17278 22255 38319 38316 22069

QUEENSLAND 2020

Central Far North North South West

178

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Queensland SERVICE PROVIDER

www.Ag edCareGuide.com.au

Home Care Packages Levels

Home Care Packages Supplement

Notes

PHONE (07)

Right at Home Townsville

1300 363 802

Rockhampton Community Health Aged Care Services

4920 6900

Home Care Service n Roma Senior Far North Queensland n SouthernHelpers Care Chinchilla Illoura Village n SpringsureCross& District Care n n St John's CommunityAged nn St Vincent's Care ServicesCareCommunity Living Sunshine Coast n St Vincent's Care Services Community Living Toowoomba n Suncare Community Services Home & Community Care n nn Tambo MPS Community Care n Ten Years Younger Home Care n Western Downs Regional Council Community Care n Whitsunday Home Care n Wowan Dululu Multi Purpose Centre n Wujal Wujal Aboriginal Shire Council Community Care n YellowBridge QLD Home Care Packages n Your Nursing Agency Home Care Services n

4624 2730 4281 6816 1300 306 442 4984 1012 4039 9700 1800 778 767 1800 778 767 1800 786 227 4621 6630 4255 6822 1300 268 624 4813 9405 4937 1119 4083 9100 1300 882 764 1300 360 456

1234 1234 12 1234 1234 1234 1234 1234 1234 1234 2 1234 1234 2 1234 1234 1234 1234

8Zt 8e 8et 8Zt 8Ze 8Zt 8ZetR 8Zet 8Zet 8ZetR 8t 8ZtR 8t 8t 8ZetR 8Zetg 8 8Z

Advert Page

DPS Web ID 38317 17412

Servicing Roma area only 17252 39024 14805 17416 17304 68 21966 68 21967 20308 17420 Private services available 22024 17388 17286 17431 ATSI

17326 38354 22195

QUEENSLAND 2020

www.Ag edCareGuide.com.au

Culturally appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group Asian

Aged Care Home Name Cabanda Care

ATSI

Blue Care Hollingsworth Elders Village

ATSI

Blue Care Ny-Ku-Byun Elders Village

ATSI

Blue Care Shalom Elders Village

PHONE (07)

DPS Web ID Rosewood 5464 2392 14448

Cultural Group ATSI

Aged Care Home Name Kukatja Place Hostel

PHONE (07)

DPS Web ID Normanton 4745 1599 14709

Cairns 1800 838 929 14606

ATSI

Mt Kooyong Nursing Home

Julatten 4094 1279

14604

Cherbourg 1800 838 929 14744

ATSI

Mutkin Residential Aged Care

Yarrabah 4056 9290

14717

Condon 1800 838 929 14721

ATSI

Nareeba Moopi Moopi Pa Aged Care Hostel

Dunwich 3409 9690

14859

ATSI

Blue Care Star of the Sea Elders Village Thursday Island 1800 838 929 14591

ATSI

Ngooderi House

Doomadgee 4745 8181

14739

ATSI

Eidsvold Multi Purpose Health Service

Cleveland 3488 3800

18395

ATSI

Georgina Hostel & Aged Care Facility

ATSI

Eidsvold 4165 7100

20930

ATSI

Redland Residential Care

Morningside 3395 6888

14827

ATSI

Sandy Boyd Aged Care Hostel

Palm Island 4770 1211

14759

Glenbrook Residential Aged Care Facility

Nambour 5459 7700

14688

ATSI

Woorabinda Multi Purpose Health Service Woorabinda 4913 2800

18978

ATSI

Hope Vale Aged Care Facility

Hope Vale 4060 9242

14605

CALD

Anam Cara Aged Care Community

ATSI

Injilinji Aged Care Unit

Mount Isa 4749 0005

17442

CALD

Arcare Springwood

ATSI

Jimbelunga Nursing Centre

Eagleby 3807 0655

14720

CALD

Ashmore Retreat

ATSI

Kuba Natha Hostel

Gununa 4745 7346

14711

CALD

Berlasco Court Caring Centre

Bray Park 1800 448 448 14536 Springwood 1300 299 150 22020 Ashmore 5656 1000

18205

Indooroopilly 3371 4377

14512

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

www.Ag edCareGuide.com.au

Cultural Group CALD

Aged Care Home Name Bethesda Caring Centre

CALD

QUEENSLAND 2020

179

Cultural Group CALD

Aged Care Home Name Emmaus Village Aged Care Community

DPS Web ID Chermside 1800 448 448 14416

Blue Care Alexandra Hills Nandeebie AC Alexandra Hills 1800 838 929 14754

CALD

Estia Health Gold Coast

Southport 5551 0307

CALD

Blue Care Arundel Woodlands Lodge AC

Arundel 1800 838 929 14793

CALD

Estia Health Maroochydore

Maroochydore 1800 986 832 21541

CALD

Blue Care Beenleigh Bethania Haven AC

Bethania 1800 838 929 14783

CALD

Estia Health Mount Coolum

Mount Coolum 5343 0200

PHONE (07)

DPS Web ID Corinda 1800 448 448 14486

PHONE (07)

20329 14690

CALD

Blue Care Bli Bli Aged Care

Bli Bli 1800 838 929 14685

CALD

Estia Health Mudgeeraba

Mudgeeraba 5565 0900

14856

CALD

Blue Care Brassall Aged Care

Brassall 1800 838 929 14514

CALD

Estia Health Nambour

Nambour 5459 3600

19922

CALD

Blue Care Bundaberg Millbank Aged Care Bundaberg 1800 838 929 14885

CALD

Estia Health Southport

Southport 5646 4170

17993

CALD

Blue Care Bundaberg Pioneer Aged Care

Bundaberg 1800 838 929 14600

CALD

Estia Health Twin Waters

Twin Waters 5646 4120

19924

CALD

Blue Care Bundaberg Riverlea Aged Care

Millbank 1800 838 929 14872

CALD

Jacobs Court Aged Care Community

CALD

Blue Care Caloundra Aged Care

Caloundra 1800 838 929 14507

CALD

John Wesley Gardens

CALD

Blue Care Capricorn Aged Care

Yeppoon 1800 838 929 18011

CALD

Kentish Court Aged Care Community

CALD

Blue Care Carbrook Wirunya Aged Care

Carbrook 1800 838 929 18018

CALD

Knowles Court Aged Care Community Sinnamon Park 1800 448 448 14628

CALD

Blue Care Carina Aged Care

Carina 1800 838 929 14760

CALD

Nash Court Aged Care Community

CALD

Blue Care Dicky Beach Aged Care

Dicky Beach 1800 838 929 14597

CALD

New Direction Care

Bellmere 3505 3201

Sinnamon Park 1800 448 448 14358 Geebung 1800 448 448 14599 Sinnamon Park 1800 448 448 14629 Sinnamon Park 1800 448 448 14627 21104

CALD

Blue Care Elanora Pineshaven Aged Care

Elanora 1800 838 929 14794

CALD

Opal Ashmore

Ashmore 5510 1800

14503

CALD

Blue Care Emerald Avalon Aged Care

Emerald 1800 838 929 14515

CALD

Opal Kawana Waters

Birtinya 5390 5100

20945

CALD

Blue Care Flinders View Nowlanvil AC

Flinders View 1800 838 929 14382

CALD

Opal Kirra Beach

Coolangatta 5587 5500

14539

CALD

Blue Care Gladstone Edenvale Aged Care

Glen Eden 1800 838 929 18342

CALD

Opal Leamington

Southport 5557 7700

14862

CALD

Blue Care Gracemere Aged Care

Gracemere 1800 838 929 14780

CALD

Opal Varsity Rise

Varsity Lakes 5554 8100

18665

CALD

Blue Care Hamilton Merriwee Court AC

Hamilton 1800 838 929 14411

CALD

OzPol Villa

Nundah 3238 6700

19377

CALD

Blue Care Hervey Bay Masters Lodge AC

Urraween 1800 838 929 14786

CALD

Parkview Aged Care Community

CALD

Blue Care Ingham Bluehaven Aged Care

Ingham 1800 838 929 14457

CALD

Reid Court Aged Care Community

CALD

Blue Care Kallangur Pilgrim Aged Care

Kallangur 1800 838 929 14526

CALD

St Mark's Aged Care Community

Chermside 1800 448 448 14405 Sinnamon Park 1800 448 448 14626 Chermside 1800 448 448 14422

CALD

Blue Care Kenmore Aged Care

Chinese

Arcare Hope Island

Hope Island 1300 299 150 20295

CALD

Blue Care Kingaroy Canowindra Aged Care

Kingaroy 1800 838 929 14477

Chinese

Forest Lake Lodge

Forest Lake 3278 9486

CALD

Blue Care Labrador Aged Care

Labrador 1800 838 929 14790

Dutch

Arcare Hope Island

Hope Island 1300 299 150 20295

CALD

Blue Care Lawnton Pine Woods Aged Care

Lawnton 1800 838 929 14525

Dutch

Cabanda Care

CALD

Blue Care Lowood Glenwood Aged Care

Lowood 1800 838 929 14530

Dutch

Prins Willem Alexander Lodge

CALD

Blue Care Mackay Homefield Aged Care

Mackay 1800 838 929 14787

Egyptian

Arcare Hope Island

CALD

Blue Care Maleny Erowal Aged Care

Maleny 1800 838 929 14888

European

Cabanda Care

CALD

Blue Care Mareeba Aged Care

Mareeba 1800 838 929 14769

European

Yukana Private

CALD

Blue Care Mount Louisa Aged Care

Townsville 1800 838 929 21861

Finnish

CALD

Blue Care Redcliffe Aged Care

Redcliffe 1800 838 929 19930

German

CALD

Blue Care Redland Bay Yarrabee AC

CALD

Blue Care Rothwell Nazarene Aged Care

Kenmore Hills 1800 838 929 14846

14603

Rosewood 5464 2392

14448

Birkdale 3822 0800

14622

Hope Island 1300 299 150 20295 Rosewood 5464 2392

14448

Kearneys Spring 4631 5678

20289

Finlandia Village

Thornlands 3829 4800

14722

Cabanda Care

Rosewood 5464 2392

14448

Redland Bay 1800 838 929 14427

Greek

Arcare Parkinson

Parkinson 1300 299 150 21327

Rothwell 1800 838 929 14527

Greek

PM Village

Bald Hills 3261 5133

14842

CALD

Blue Care Springwood Yurana Aged Care Springwood 1800 838 929 14433

Greek

Prins Willem Alexander Lodge

Birkdale 3822 0800

14622

CALD

Blue Care Sunnybank Hills Carramar AC Sunnybank Hills 1800 838 929 14478

Hispanic

Prins Willem Alexander Lodge

Birkdale 3822 0800

14622

CALD

Blue Care Tallebudgera Talleyhaven AC

Indonesian Prins Willem Alexander Lodge

Birkdale 3822 0800

14622

CALD

Blue Care Toogoolawah Alkira Aged Care Toogoolawah 1800 838 929 14505

Italian

Arcare Taigum

Taigum 1300 299 150 21328

CALD

Blue Care Toowoomba Aged Care

Middle Ridge 1800 838 929 14434

Italian

Bolton Clarke Treetops, New Farm

CALD

Blue Care Warana Beachwood Aged Care

Warana 1800 838 929 14499

Italian

Canossa Residential Services Oxley

CALD

Blue Care Wynnum Aged Care

Wynnum West 1800 838 929 14889

Italian

CALD

Cooper House Aged Care Community

Chermside 1800 448 448 18473

CALD

Dovetree Aged Care Community

Sinnamon Park 1800 448 448 14659

Tallebudgera 1800 838 929 14664

New Farm 1300 076 566 14843 Oxley 3717 5555

14452

Canossa Residential Services Trebonne

Trebonne 4797 3800

14469

Italian

Churches of Christ Care Stanthorpe ACS

Stanthorpe 4681 6888

19999

Italian

Prins Willem Alexander Lodge

Birkdale 3822 0800

14622

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

QUEENSLAND 2020

180

Cultural Group Jewish

Aged Care Home Name Forest Lake Lodge

LGBTIQ

www.Ag edCareGuide.com.au

DPS Web ID Forest Lake 3278 9486 14603

Cultural Group LGBTIQ

Aged Care Home Name New Direction Care

Anam Cara Aged Care Community

Bray Park 1800 448 448 14536

LGBTIQ

Parkview Aged Care Community

LGBTIQ

Arcare Parkwood

Parkwood 1300 299 150 22324

LGBTIQ

Reid Court Aged Care Community

LGBTIQ

Bethesda Caring Centre

Corinda 1800 448 448 14486

LGBTIQ

St Mark's Aged Care Community

PHONE (07)

LGBTIQ

Cooper House Aged Care Community

LGBTIQ

Dovetree Aged Care Community

Maltese

Francis of Assisi Home

Sinnamon Park 1800 448 448 14659

NESB

Warrina Innisfail

LGBTIQ

Emmaus Village Aged Care Community

Chermside 1800 448 448 14416

Polish

Cabanda Care

LGBTIQ

Jacobs Court Aged Care Community

Sinnamon Park 1800 448 448 14358

Polish

OzPol Villa

LGBTIQ

John Wesley Gardens

LGBTIQ

Kentish Court Aged Care Community

LGBTIQ

Knowles Court Aged Care Community Sinnamon Park 1800 448 448 14628

LGBTIQ

Nash Court Aged Care Community

Chermside 1800 448 448 18473

Geebung 1800 448 448 14599 Sinnamon Park 1800 448 448 14629

PHONE (07)

DPS Web ID Bellmere 3505 3201 21104 Chermside 1800 448 448 14405 Sinnamon Park 1800 448 448 14626 Chermside 1800 448 448 14422 West Mackay 4952 2028

14704

Innisfail 4030 2500

14718

Rosewood 5464 2392

14448

Nundah 3238 6700

19377

Scandinavian Finlandia Village

Thornlands 3829 4800

14722

Sri Lankan

Springwood 1300 299 150 22020

Arcare Springwood

Vietnamese Forest Lake Lodge

Forest Lake 3278 9486

14603

Sinnamon Park 1800 448 448 14627

Culturally appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted

cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all

people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group African

Service Provider Carers Link Aged Support Services

3901 1165

DPS Web ID 18606

Cultural Group ATSI

Service Provider Blue Care Wakka Wakka Jinda Community Care

African

Heather Hill Home Care

3720 9122

20286

ATSI

Bur-Del Home Care Program

4783 4560

17359

African

Liberty Community Connect Home Care Packages

5578 1668

38341

ATSI

Burringilly Social Support Group

3208 4785

17364

Arabic

Home Caring

1300 875 377 39049

ATSI

Central West Community Options Program

4657 2680

17429

Arabic

IWAA Home Care Services

3208 6333

17387

ATSI

CÜRA Home Care Packages

5527 8011

17404

Asian

AQ Brisbane North Home Care Packages

3857 2191

18403

ATSI

Injilinji Aged Care Unit

4749 0005

17442

Asian

Cabanda Care

5464 2392

14448

ATSI

IUIH Home Support Brisbane South

1800 802 265 17385

Asian

Cathay Home Care Packages

3275 3688

17261

ATSI

IUIH Home Support Caboolture

1800 802 265 22340

Asian

Chinese Fraternity Association of Queensland

3252 9803

17262

ATSI

IUIH Home Support Hervey Bay

1800 802 265 22341

Asian

Focal Community Services

3812 2014

38370

ATSI

IUIH Home Support Logan River Valley

1800 802 265 22342

Asian

Home Caring

1300 875 377 39049

ATSI

IUIH Home Support North Brisbane

1800 802 265 22338

Asian

Liberty Community Connect Home Care Packages

5578 1668

38341

ATSI

IUIH Home Support Sunshine Coast

1800 802 265 22339

ATSI

All Aged Care Home Care Packages

3238 6700

17247

ATSI

Jymbilung House Aged & Disabled Care Services

5541 4025

17391

ATSI

annecto at Home Support Sunshine Coast

1800 266 328 21405

ATSI

Kal'ang Respite Care Centre Aboriginal Corporation

4124 7780

17392

ATSI

At Home Services Feros Care West Moreton

1300 763 583 21410

ATSI

Kalwun Community Care

5522 9197

18692

ATSI

Aurukun Shire Council Community Home Help

21054

ATSI

Kowanyama Aged Care Services

4060 5186

17455

ATSI

Blue Care Brisbane Southside Community Care

1300 258 322 17313

ATSI

Mutkin Residential Aged Care

4056 9290

14717

ATSI

Blue Care Charters Towers Community Care

1300 258 322 17343

ATSI

Nhulundu Health Service

4979 0992

17405

ATSI

Blue Care Dha'li Community Care

1300 258 322 17319

ATSI

Northern Peninsula Area Community Options Program 4048 6616 17406

ATSI

Blue Care Goondiwindi Community Care

1300 258 322 18026

ATSI

Northern Regional ATSI Home Care Packages

ATSI

Blue Care Ipswich Community Care

1300 258 322 18687

ATSI

NWRH Home Care Packages

1800 799 244 21404

ATSI

Blue Care Kingaroy/Nanango Community Care

1300 258 322 20342

ATSI

Ozcare Home Care Cairns

1800 692 273 17294

ATSI

Blue Care Mackay Community Care

1300 258 322 17282

ATSI

Ozcare Home Care Ipswich

1800 692 273 17297

ATSI

Blue Care Roma Community Care

1300 258 322 17445

ATSI

Ozcare Home Care Toowoomba

1800 692 273 17300

PHONE (07)

4060 6834

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

DPS Web ID 1300 258 322 17315 PHONE (07)

4779 6406

17458

www.Ag edCareGuide.com.au

QUEENSLAND 2020

Cultural Group ATSI

Service Provider Ozcare Home Care Townsville

ATSI

Pormpuraaw Aged Care Services

4060 4270

ATSI

RADCARE Community Care

181

Cultural Group Filipino

Service Provider Heather Hill Home Care

3720 9122

DPS Web ID 20286

17436

Filipino

Liberty Community Connect Home Care Packages

5578 1668

38341

4097 7263

17411

French

Focal Community Services

3812 2014

38370

ATSI

Wujal Wujal Aboriginal Shire Council Community Care 4083 9100

17326

French

Heather Hill Home Care

3720 9122

20286

Bosnian

Centacare Brisbane South

1300 236 822 61576

German

Cabanda Care

5464 2392

14448

Bosnian

Centacare Logan, Gold Coast & Beaudesert

1300 236 822 17418

Greek

All Aged Care Home Care Packages

3238 6700

17247

Bosnian

IWAA Home Care Services

17387

Greek

AQ Brisbane North Home Care Packages

3857 2191

18403

CALD

Advanced Care Australia

1300 628 485 19088

Greek

AQ Brisbane South & Logan Home Care Packages

3349 0875

18406

CALD

All Aged Care Home Care Packages

17247

Greek

Focal Community Services

3812 2014

38370

CALD

annecto at Home Support Sunshine Coast

1800 266 328 21405

Greek

GOC Care Home Care Packages Brisbane

3249 1010

17311

CALD

AQ Brisbane North Home Care Packages

3857 2191

18403

Greek

GOC Care Home Care Packages Gold Coast

5574 3920

18409

CALD

AQ Brisbane South & Logan Home Care Packages

3349 0875

18406

Greek

Home Caring

1300 875 377 39049

CALD

AQ Ipswich Home Care Packages

3812 2253

18404

Hindi

Home Caring

1300 875 377 39049

CALD

Australian Home Care Services

1300 303 770 21145

Indian

AQ Brisbane South & Logan Home Care Packages

CALD

Blue Care Elanora Community Care

1300 258 322 19097

Indian

Home Caring

CALD

Blue Care Ipswich Community Care

1300 258 322 18687

Indonesian

Carers Link Aged Support Services

3901 1165

18606

CALD

Carinity Home Care Logan River Valley

1300 109 109 20850

Indonesian

Liberty Community Connect Home Care Packages

5578 1668

38341

CALD

Carinity Home Care Rockhampton

1300 109 109 17390

Islamic

IWAA Home Care Services

3208 6333

17387

CALD

Carinity Home Care South Coast

1300 109 109 20345

Italian

All Aged Care Home Care Packages

3238 6700

17247

CALD

Cathay Home Care Packages

3275 3688

17261

Italian

AQ Brisbane North Home Care Packages

3857 2191

18403

CALD

Co.As.It Community Services Brisbane

3624 6100

17263

Italian

Home Caring

CALD

Co.As.It. Community Services Gold Coast

5617 9500

18688

Italian

Liberty Community Connect Home Care Packages

5578 1668

38341

CALD

CÜRA Home Care Packages

5527 8011

17404

Korean

Chinese Fraternity Association of Queensland

3252 9803

17262

CALD

Diversicare Home Care Packages

1300 348 377 19993

Korean

Liberty Community Connect Home Care Packages

5578 1668

38341

CALD

Everglow Community Care Links

4725 1822

17375

Lebanese

IWAA Home Care Services

3208 6333

17387

CALD

Focal Community Services

3812 2014

38370

LGBTIQ

annecto at Home Support Sunshine Coast

1800 266 328 21405

CALD

GOC Care Home Care Packages Brisbane

3249 1010

17311

LGBTIQ

At Home Services Feros Care Brisbane South

1300 763 583 19983

CALD

GOC Care Home Care Packages Gold Coast

5574 3920

18409

LGBTIQ

CÜRA Home Care Packages

5527 8011

17404

CALD

Home Support Services

1800 854 300 19443

LGBTIQ

Kal'ang Respite Care Centre Aboriginal Corporation

4124 7780

17392

CALD

IWAA Home Care Services

3208 6333

17387

LGBTIQ

KinCare

CALD

MultiLink Community Services

3808 4463

17399

LGBTIQ

Northern Regional ATSI Home Care Packages

CALD

Northern Regional ATSI Home Care Packages

4779 6406

17458

LGBTIQ

Whiddon Ballina Community Care

Chinese

Cathay Home Care Packages

3275 3688

17261

Malaysian

Heather Hill Home Care

3720 9122

20286

Chinese

Chinese Fraternity Association of Queensland

3252 9803

17262

Malaysian

Liberty Community Connect Home Care Packages

5578 1668

38341

Chinese

Focal Community Services

3812 2014

38370

Muslim

IWAA Home Care Services

3208 6333

17387

Chinese

Heather Hill Home Care

3720 9122

20286

NESB

Advanced Care Australia

1300 628 485 19088

Chinese

Home Caring

1300 875 377 39049

NESB

Blue Care Bundaberg Community Care

1300 258 322 17324

Chinese

Liberty Community Connect Home Care Packages

5578 1668

38341

NESB

Blue Care Cassowary Coast Community Care Innisfail 1300 258 322 17348

Dutch

AQ Brisbane South & Logan Home Care Packages

3349 0875

18406

NESB

Blue Care Cassowary Coast Community Care Tully

1300 258 322 17355

Dutch

Cabanda Care

5464 2392

14448

NESB

Blue Care Dha'li Community Care

1300 258 322 17319

Dutch

Liberty Community Connect Home Care Packages

5578 1668

38341

NESB

Blue Care Stanthorpe Community Care

1300 258 322 17353

Egyptian

IWAA Home Care Services

3208 6333

17387

NESB

CÜRA Home Care Packages

5527 8011

17404

Estn European Liberty Community Connect Home Care Packages

5578 1668

38341

NESB

GOC Care Home Care Packages Brisbane

3249 1010

17311

European

AQ Brisbane North Home Care Packages

3857 2191

18403

NESB

GOC Care Home Care Packages Gold Coast

5574 3920

18409

European

Cabanda Care

5464 2392

14448

NESB

Home Support Services

European

Chinese Fraternity Association of Queensland

3252 9803

17262

NESB

MultiLink Community Services

DPS Web ID 1800 692 273 17426 PHONE (07)

3208 6333 3238 6700

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

PHONE (07)

3349 0875

18406

1300 875 377 39049

1300 110 254 18663 4779 6406

17458

1300 738 388 20142

1800 854 300 19443 3808 4463

17399

QUEENSLAND 2020

182

Cultural Service Group Provider Pacific Islander Northern Regional ATSI Home Care Packages Pakistani

www.Ag edCareGuide.com.au

4779 6406

DPS Web ID 17458

Cultural Group Spanish

Service Provider Centacare Brisbane South

DPS Web ID 1300 236 822 61576

Heather Hill Home Care

3720 9122

20286

Spanish

Centacare Logan, Gold Coast & Beaudesert

1300 236 822 17418

Polish

Cabanda Care

5464 2392

14448

Spanish

Heather Hill Home Care

3720 9122

20286

Russian

AQ Brisbane South & Logan Home Care Packages

3349 0875

18406

Sri Lankan

Heather Hill Home Care

3720 9122

20286

Russian

GOC Care Home Care Packages Gold Coast

5574 3920

18409

Tamil

Heather Hill Home Care

3720 9122

20286

Serbian

GOC Care Home Care Packages Gold Coast

5574 3920

18409

Turkish

IWAA Home Care Services

3208 6333

17387

Singaporean

Heather Hill Home Care

3720 9122

20286

Vietnamese

Cathay Home Care Packages

3275 3688

17261

South African Heather Hill Home Care

3720 9122

20286

Vietnamese

Chinese Fraternity Association of Queensland

3252 9803

17262

South African IWAA Home Care Services

3208 6333

17387

Vietnamese

Home Caring

Spanish

3901 1165

18606

Vietnamese

Kal'ang Respite Care Centre Aboriginal Corporation

Carers Link Aged Support Services

PHONE (07)

See Definition of Terms page 124

PHONE (07)

Angels in Aprons Brisbane Angels in Aprons Respite Service

0406 076 885 3356 2565

Anglicare SQ Caboolture Help at Home

1300 610 610

Anglicare SQ Gold Coast Help at Home Anglicare SQ Home Maintenance & Modifications Brisbane Anglicare SQ Kilcoy Community Services

1300 610 610

Anglicare SQ Logan Help at Home

1300 610 610

Anglicare SQ Longreach Help at Home

1300 610 610

Anglicare SQ Metro North Help at Home

1300 610 610

Anglicare SQ Metro South Help at Home

1300 610 610

Anglicare SQ Roma Help at Home

1300 610 610

Anglicare SQ Sunshine Coast Help at Home

1300 610 610

Anglicare SQ Toowoomba Help at Home

1300 610 610

Anglicare SQ Townsville Help at Home

1300 610 610

Anglicare SQ West Moreton Help at Home

1300 610 610

Anglicare SQ Wide Bay Help at Home

1300 610 610

AQ Dementia Nursing Services (PRN Care) Arcare Home Care QLD Privately Funded Services Aveo Freedom Care at Home

1300 610 610 1300 610 610

3422 3000 1300 299 150 3022 8188

BallyCara In-Home Care Services

1300 272 222

Bolton Clarke At Home Support (QLD)

1300 775 227

Bolton Clarke Brisbane Metro Logan At Home Support 1300 775 227 Bolton Clarke Brisbane Metro North At Home Support 1300 775 227 Bolton Clarke Brisbane Metro South At Home Support 1300 775 227 Bolton Clarke Caboolture At Home Support

1300 775 227

Bolton Clarke Cairns At Home Support

1300 775 227

Note: 1. Includes transition, chronic illness care & 24 hour care

4124 7780

17392

www.Ag edCareGuide.com.au

Notes 9999999999999 Note 1

CHS

In Home Care Services

1300 875 377 39049

PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & i s Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal

QUEENSLAND 2020

PHONE (07)

9999999999999 Note 1 9999 99999 999 9999 99999 999 9 9999999999 999 9999 99999 999 9999 999999999 9999 99999 999 Includes services for ATSI clients 9 99 99999 999 9999 999999999 9999 99999 999 9999 999999999 9999 99999 999 9999 999999999 9999 99999 999 9 99999999 999 Home modifications not included 999 9999 999 9999999999999 9 9 999 9 999 99 9999999 999 Includes VHC & overnight services 9999999999 999 99999999999999 9999999999 999 9 99 99 9 999 Note 2 9999 99999 9

DPS Web Advert Page ID 21 21480 21 21780 30, 53 17230 30, 53 17233 30, 53 37755 30, 53 38552 30, 53 17232 30, 53 20008 30, 53 17461 30, 53 17235 30, 53 17231 30, 53 19078 30, 53 17225 30, 53 17228 30, 53 18676 30, 53 18732 22, 120 20032 IFC-1, 28 19972 94-95 20891 17 14644 26-27, 67 20803 26-27, 67 18029 26-27, 67 20344 26-27, 67 18711 26-27, 67 19418 26-27, 67 18360

2. Includes services for DVA & VHC clients; excludes meal

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

QUEENSLAND 2020

See Definition of Terms page 124

PHONE (07)

Bolton Clarke Darling Downs At Home Support

1300 775 227

Bolton Clarke Gold Coast & Tweed Heads At Home Support 1300 775 227 Bolton Clarke Ipswich At Home Support

1300 775 227

Bolton Clarke Mackay At Home Support

1300 775 227

Bolton Clarke Rockhampton At Home Support

1300 775 227

Bolton Clarke Sunshine Coast At Home Support

1300 775 227

Bolton Clarke Townsville At Home Support

1300 775 227

Bolton Clarke Wide Bay Bundaberg At Home Support

1300 775 227

Bolton Clarke Wide Bay Hervey Bay At Home Support 1300 775 227 †

Care in Your Home & Community (WMQ ) Carinity Home Care Bribie Island, Caboolture & Sunshine Coast Carinity Home Care Brisbane North

1800 448 448

Carinity Home Care Brisbane South

1300 109 109

Carinity Home Care Ipswich & Surrounds

1300 109 109

Carinity Home Care Logan River Valley

1300 109 109

Carinity Home Care Rockhampton

1300 109 109

Carinity Home Care South Coast

1300 109 109

Carinity Home Care Wide Bay

1300 109 109

1300 109 109 1300 109 109

Catholic Healthcare Home Care Services Queensland 1800 225 474 Churches of Christ Care Community Care Blackall Churches of Christ Care Com'ty Care Bribie Island/ Caboolture Churches of Christ Care Com'ty Care Brisbane North

4657 6777

Churches of Christ Care Com'ty Care Brisbane South

3850 7900

Churches of Christ Care Com'ty Care Darling Downs

4617 6691

Churches of Christ Care Com'ty Care South Coast

5539 7600

Churches of Christ Care Com'ty Care Sunshine Coast

5456 3232

Churches of Christ Care Com'ty Care Townsville

4775 2250

Churches of Christ Care Com'ty Care West Moreton

5460 6500

Churches of Christ Care Com'ty Care Wide Bay (B)

4150 1450

Churches of Christ Care Com'ty Care Wide Bay (HB)

4124 8985

Home Care Assistance Sunshine Coast/Wide Bay

5491 6888

†

3410 3730 3850 7900

Home Maintenance Support (WMQ )

1800 448 448

Immanuel Gardens, Buderim

1800 960 433

IRT Home Care South East QLD

13 44 78

Just Better Care QLD

1300 587 823

Meals On Wheels (Central QLD)

1300 909 790

Meals On Wheels (Queensland Far North)

1300 909 790

Meals On Wheels (Queensland Metro & Surrounds) 1300 909 790 Meals On Wheels (Queensland North)

1300 909 790

Meals On Wheels (Queensland South West)

1300 909 790

CHS

In Home Care Services

PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe Per &/or rvision s on Pal Pha al Care liative rma Care Res ceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal

www.Ag edCareGuide.com.au

Notes

9 99 99999 999 99999999999999 9999999999 999 99999 99 99999 Includes VHC services 99 9 99999 999 Includes VHC services 999999 9 99 Includes VHC services 99 9 9 9 Includes DVA services 99 9 999 9 99 9 9999 99 9999 999999999 9999 99999 999 9999 99999 999 9999 99999 999 9999 99999 999 9999 99999 999 9999 99999 999 9999 99999 999 9999 99999 999 999 999 9 999 9999 99999 999 Includes VHC services 9999 99999 999 Includes VHC services 9999 99999 999 Includes VHC services 9999 99999 999 Includes VHC services 9999 99999 999 Includes VHC services 9999 99999 999 Includes VHC services 9999 999999999 Includes VHC services 9999 99999 999 Includes VHC services 9999 99999 999 Includes VHC services 9999 99 9 99 Includes VHC services 9999 99999 999 Includes VHC services 999 999999999 99 9 99 9 99 Gardening services excluded 9999 999999999 9999999999999 9999 99999 999 24 hour care available Shopping excluded 9 9 Shopping excluded 9 Shopping excluded 9 Shopping excluded 9 Shopping excluded 9

183

DPS Web Advert Page ID 26-27, 67 18361 26-27, 67 18364 26-27, 67 19381 26-27, 67 19417 26-27, 67 19372 26-27, 67 18362 26-27, 67 19371 26-27, 67 18363 26-27, 67 21069 25, 82 17275 10 21836 10 21367 10 20625 10 17370 10 20850 10 17390 10 20345 10 17394 64D 38609 72 19062 72 19063 72 61504 72 19061 72 19058 72 17437 72 18693 72 20928 72 19057 72 20927 72 19060 20 21854 25, 82 18349 14 14694 100 20892 31 18591 45 39066 45 39064 45 39068 45 39065 45 39067

Wesley Mission Queensland

†

QUEENSLAND 2020

See Definition of Terms page 124

PHONE (07)

Northridge Salem Aged Care

1800 960 433

Orana, Kingaroy

4162 6555 †

Overnight Respite Services (WMQ )

1800 448 448

Ozcare Home Care Brisbane North

1800 692 273

Ozcare Home Care Brisbane South & Logan

1800 692 273

Ozcare Home Care Bundaberg

1800 692 273

Ozcare Home Care Cairns

1800 692 273

Ozcare Home Care Central Highlands

1800 692 273

Ozcare Home Care Gladstone

1800 692 273

Ozcare Home Care Gold Coast

1800 692 273

Ozcare Home Care Hervey Bay

1800 692 273

Ozcare Home Care Ipswich

1800 692 273

Ozcare Home Care Mackay

1800 692 273

Ozcare Home Care North Lakes

1800 692 273

Ozcare Home Care Rockhampton

1800 692 273

Ozcare Home Care Sunshine Coast

1800 692 273

Ozcare Home Care Toowoomba

1800 692 273

Ozcare Home Care Townsville

1800 692 273 †

Pine Rivers Com'ty Assisted Transport Serv (WMQ ) 1800 448 448 †

Pine Rivers Home Assist Secure (WMQ )

1800 448 448

Regis Home Care Cairns

1300 188 740

Riverview Gardens Aged Care Centre

3282 1000

Salem Aged Care Toowoomba

1800 960 433

Somerset Community Services

5427 0548

St Andrews, Tallebudgera

1800 960 433

St Paul's, Caboolture

1800 960 433

St Vincent's Care Services Com'ty Living Brisbane

1800 778 767

St Vincent's Care Services Com'ty Living Gold Coast

1800 778 767

St Vincent's Care Services Com'ty Living Sunshine Coast 1800 778 767 St Vincent's Care Services Com'ty Living Toowoomba

1800 778 767

Tabeel, Laidley

1800 960 433

Teviot Villas, Boonah

0419 312 738

The Cairns Aged Care Centre at Chapel Hill †

3379 9800

Transport Services (WMQ )

1800 448 448

Trinder Park

1800 960 433

Volunteering Gold Coast Transport Services

5526 5288

Wahroonga, Biloela

4992 8300

Zion Aged Care, Nundah

3266 5911

Zion Retirement Living, Gympie

5482 8349

CHS

In Home Care Services

www.Ag edCareGuide.com.au

184

DPS Web Advert Page ID 14 14820

Notes

999 999999999 14 9999 999999999 25, 82 999 9 76-77 99999 9999 99 76-77 999 9 999 9 76-77 9999 99999 999 76-77 99999 9999 999 76-77 9999 9999 999 76-77 9999999999 999 76-77 9999 999 999 76-77 9999999999 999 76-77 99 9 76-77 9999 9999 99 76-77 9999999999 999 76-77 9999 999 99 76-77 99999 99 9 999 9999 9999 99 Meals offered in the Warwick area only 76-77 76-77 99999999999999 25, 82 9 99 Note 1 25, 82 Note 2 99 9 104-105 999999999 999 73 9999 999999999 14 9999 999999999 14 999 999999999 14 999 999999999 14 9999 999999999 68 9999999999999 68 9999999999999 68 9999999999999 68 99999999999999 14 9999 999999999 14 9 9 999 99999 73 9999 999999999 25, 82 99 99 14 9999 999999999 39 99 14 999 999999999 14 9999 999999999 14 999 999999999

Note: 1. Services for eligible clients who are unable to use public transport or drive themselves due to health & accessibility reasons 2. Includes home modifications, gardening excluded

14585 18725 17269 17301 17293 17294 17419 18717 17449 17299 17297 17298 17295 17302 17248 17300 17426 20943 20947 21413 14580 14845 20950 14666 14401 21962 21963 21966 21967 14362 19384 19903 17260 14771 38338 14712 14415 19383

Wesley Mission Queensland

†

QUEENSLAND 2020

See Definition of Terms page 124

SUBURB

Anglicare SQ Caboolture Community Services Anglicare SQ Gold Coast Community Services Anglicare SQ Longreach Community Services Anglicare SQ Metro North Community Services Anglicare SQ Metro South Community Services Anglicare SQ Roma Community Services Anglicare SQ Sunshine Coast Community Services Anglicare SQ Toowoomba Community Services Anglicare SQ Townsville Community Services Anglicare SQ West Moreton Community Services Anglicare SQ Wide Bay Community Services †

Arana Hills Pine Rivers Respite Service (WMQ ) Aurukun Shire Council Community Home Help BallyCara HomeCare Day Respite †

Balmoral Uniting Community Centre (WMQ ) Barcaldine Regional Council Home & Community Care Beaumont Care Peninsula Aged Care Service Beaumont Care Redcliffe Community Services Beaumont Care Rothwell Community Services Blue Care Atherton Respite Care Blue Care Bowen Respite Care Blue Care Bundaberg Respite Care Blue Care Caboolture Community Care Blue Care Cairns Respite Care Blue Care Callide Valley Respite Care Blue Care Capricorn Coast Respite Care Blue Care Charleville Respite Care Blue Care Chinchilla/Miles Respite Care Blue Care Coolum Beach Respite Care Blue Care Coopers Plains Respite Care Blue Care Cunnamulla Respite Care Blue Care Dicky Beach Respite Care Blue Care Eastside Community Care Blue Care Gayndah Respite Care Blue Care Gympie Respite Care Blue Care Henderson Respite Care Blue Care Hervey Bay Respite Care Blue Care Ipswich Allied Hlth & Respite Care Blue Care Kirra Respite Care Blue Care Mackay Respite Care

9 9 Meadowbrook 1300 610 610 9 Longreach 1300 610 610 9 Stafford 1300 610 610 9 Woolloongabba 1300 610 610 9 Roma 1300 610 610 9 Nambour 1300 610 610 9 Toowoomba 1300 610 610 9 Townsville 1300 610 610 9 Booval 1300 610 610 9 Point Vernon 1300 610 610 9 Arana Hills 1800 448 448 9 Aurukun 4060 6834 9 Scarborough 1300 272 222 9 Morningside 1800 448 448 9 Barcaldine 4651 2187 9

Notes

999 9

185

DPS Web Advert Page ID 30, 53 17230

999 30, 53 999 30, 53 999 30, 53 9 99999 30, 53 9999999 Includes services for ATSI clients 30, 53 9999999 30, 53 9 99999 30, 53 9999999 30, 53 9 99999 30, 53 999 30, 53 9 99 30, 53 9999999 25, 82 99 999 Servicing Pine Rivers area 99 9999 17 9 999 25, 82 9 999 9 99 Kippa-Ring 5328 1200 9 9 9999 Clontarf 5328 1200 99999999 Rothwell 5328 1200 9 9 9999 Coomera 1300 258 322 9 9 99 Atherton 1300 258 322 9 9 999 Bowen 1300 258 322 9 9 99 Bundaberg 1300 258 322 9 99 999 Morayfield 1300 258 322 9 9999999 Parramatta Park 1300 258 322 9 9 999 Biloela 1300 258 322 9 99 99 Yeppoon 1300 258 322 9 9 999 Charleville 1300 258 322 9 99 9999 Chinchilla 1300 258 322 9 99 9999 Coolum Beach 1300 258 322 9 999 Coopers Plains 1300 258 322 9 99 Cunnamulla 1300 258 322 9 9 9999 Dicky Beach 1300 258 322 9 99 Includes emergency overnight respite services Wynnum West 1300 258 322 9 9 9999 Gayndah 1300 258 322 9 9 99999 Gympie 1300 258 322 9 9 99 Kenmore 1300 258 322 9 999 Torquay 1300 258 322 9 9 9999 Eastern Heights 1300 258 322 9 9 999 Includes emergency overnight respite services Coolangatta 1300 258 322 9 999 Mackay 1300 258 322 9 99 Caboolture 1300 610 610

Robina 1300 610 610

Anglicare SQ Logan Community Services

Blue Care Arundel Respite Care

PHONE (07)

CHS

Centre Based Care (CBC)

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dica Per tion S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

www.Ag edCareGuide.com.au

17233 17232 20008 17461 17235 17231 19078 17225 17228 18676 18732 20942 21054 14644 18723 38671 14853 14877 14867 38750 38751 19089 19439 19448 17342 19090 38752 20038 18027 19434 20041 20039 19433 17241 17321 17243 38753 19440 20044 17350 20040

Wesley Mission Queensland

†

Centre Based Care (CBC) See Definition of Terms page 124

www.Ag edCareGuide.com.au

CHS P Fu n DPreim vaete ded Se n M Deem ltyiaFuCan rvice alesn rdeed Mea tia Car dlisc e PMeer ation S dsoicna upe RPers atlioCnarSe rvisio spoitne up n SRoecs aCl aCraere ervisio ipailt /e n TSroacn RCeacre iaspl / atio Tran o Rretcre nal Su spo ation ppo rt al S r t upp ort

QUEENSLAND 2020

186

Mareeba 1300 258 322

DPS Web Advert Page ID 19421

Maryborough 1300 258 322

19446

SUBURB

PHONE (07)

Blue Care Maryborough Respite Care

9 9 Monto 1300 258 322 9 Mount Isa 1300 258 322 9 Moura 1300 258 322 9 Mount Gravatt 1300 258 322 9 Mundubbera 1300 258 322 9 Ashgrove 1300 258 322 9 Redbank 1300 258 322 9 Alexandra Hills 1300 258 322 9 Rockhampton 1300 258 322 9 Deagon 1300 258 322 9 Sunnybank 1300 258 322 9 Toowoomba 1300 258 322 9 Warwick 1300 258 322 9 Caboolture 1300 775 227 9 Southport 1300 775 227 9

Notes Notes

999999 9 9 Blue Care Monto Respite Care 99 Blue Care Mount Isa Respite Care 9 99 Blue Care Moura Respite Care 99 Blue Care Mt Gravatt Respite Care 99 Blue Care Mundubbera Respite Care 9 9999 Blue Care Rangeview Respite Care 9 Blue Care Redbank Respite Care 9 Blue Care Redland Respite Care 99 999 Blue Care Rockhampton Respite Care 99 Blue Care Sandgate Respite Care 99 Blue Care Sunnybank Respite Care 9 Blue Care Toowoomba Respite Care 99 Blue Care Warwick Respite Care 999 Bolton Clarke Caboolture Day Therapy & Respite Centre 26-27, 67 9999999 Bolton Clarke Gold Coast/Tweed Heads Soc Supp Group Services provided as outings 26-27, 67 9 9 99 Bromilow Community Care Buderim 5445 5676 9 9 99 Services at various locations in Buderim Burringilly Social Support Group Woodridge 3208 4785 9 99 9999 Centacare Alani ATSI Centre Richlands 1300 236 822 9 99 9999 Centacare Annerley Centre Tarragindi 1300 236 822 9 99 9999 Centacare Aspley Day Centre Aspley 1300 236 822 9 999 999 Centacare Beaudesert Centre Beaudesert 1300 236 822 9 99 9999 Centacare Belmont Centre Carindale 1300 236 822 9 99 9999 Centacare Coorparoo Centre Coorparoo 1300 236 822 9 99 9999 Centacare Enoggera Day Centre Enoggera 1300 236 822 9 999 999 Centacare Gympie Centre Gympie 1300 236 822 9 9999999 Centacare Jamboree Heights Centre Jamboree Heights 1300 236 822 9 99 9999 Centacare Northgate Day Centre Northgate 1300 236 822 9 999 999 Centacare Sunshine Coast Centre Kenilworth 1300 236 822 9 999999 Centacare Waminda Centre Ningi 1300 236 822 9 9999999 CentacareCQ Community Care Bundaberg Bundaberg 1300 523 985 9 99 99 Note 1 CentacareCQ Com'ty Care Central Highlands & Emerald Blackwater 1300 523 985 9 9999999 Note 1 CentacareCQ CC Rockhampton/Yeppoon/Gladstone Rockhampton 1300 523 985 9 99 999 Note 1 Co.As.It Com'ty Services Brisbane Albion 3624 6100 9 99 9999 Co.As.It. Community Services Gold Coast Chevron Island 5617 9500 9 99 999 ComLink Home Care Services Birtinya 1300 761 011 9 9 999 Communify Paddington Centre Services Paddington 3368 3723 9 999999 CÜRA Active Living & Wellness Centre Ashmore 5527 8011 9 99 99 Darling Downs Hospital & HS Allied Health Services Cranley 4699 8970 9 9 99 Services in several locations in Darling Downs Diversicare West End CONNECT - Activities Centre West End 1300 348 377 9 9 999 EACH Social Activity Group South Brisbane Wynnum 1300 003 224 9 9 99 Blue Care Mareeba Respite Care

17317 19423 17316 38754 20042 38755 19447 19920 19099 19362 38756 19413 17356 14590 21160 17240 17364 20642 20338 20330 20331 20337 20336 17457 20916 20334 38641 20332 20333 17369 17368 17367 17263 18688 21858 20924 19995 38761 19404 21872

Note: 1. Includes Younger Onset Dementia Program & Carer Support Group ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

QUEENSLAND 2020

Centre Based Care (CBC) See Definition of Terms page 124

P Fu n PDreim vaete ded Se n Deem ltyiaFuCan rvice M alesn rdeed Me tia Ca adlisc re Peer ation S M dsoicna upe RPers atlioCnarSe rvisio spoitne up n SRoecs aCl aCarere ervisio ipailt /e n TSroacn RCeacre iaspl / atio Tran o Rretcre nal Su spo ation ppo rt al S r t upp ort

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187

Currajong 4725 1822

Everglow Community City Links

Ingham 4776 2296

22325

SUBURB

PHONE (07)

CHS

Everglow Community Care Links

DPS Web Advert Page ID 17375

Notes Notes

9 99 9 9 9 9 Finlandia Village Thornlands 3829 4845 9 9999999 Flinders Shire Council Community Care Program Hughenden 4741 2960 9 9 99 Fulton Wellbeing Centre Hydrotherapy Pool Sinnamon Park 1800 448 448 9 Note 1 25, 82 Garden City Multi Service Centre Upper Mount Gravatt 3349 0875 9 Includes overnight services 22, 120 99 999 GOC Care Home Care Packages Brisbane South Brisbane 3844 3669 9 9 999 GOC Care Home Care Packages Gold Coast Bundall 5574 3920 9 9 999 Gordon Park Multi Service Centre Gordon Park 3857 2191 9 99 999 Includes Bardon Mobile Respite Service 22, 120 Hadden Place Respite Centre Sinnamon Park 1800 448 448 9 25, 82 99 9999 Ipswich Multi Service Centre East Ipswich 3812 2253 9 22, 120 99 999 Includes overnight respite IWAA Salam Cottage Runcorn 3272 8071 9 99 999 Liberty Com'ty Connect Community Connections Nerang 5578 1668 9 9999999 Life Without Barriers Capalaba Seniors Activity Centre Capalaba 3440 6300 9 9999999 Life Without Barriers Mackay Seniors Activity Centre Mackay 4965 4800 9 9999999 Longreach HACC Aged Care Services Longreach 4658 1416 9 9 9999 Mercy Health & Aged Care CQ Day Respite Centre Park Avenue 4926 7789 9 9 99 999 MultiLink Day Respite & Community Centre Logan Central 3808 4463 9 99 9999 MultiLink Overnight Respite Cottage Logan Central 3808 4463 9 99 9999 NWRH Social Support Groups & Allied Health Services Mornington 1800 221 131 9 9999 99 Note 2 Ozcare Day Respite Centre Burleigh Heads Burleigh Heads 1800 692 273 9 999 76-77 999 Extended hours for dementia clients Ozcare Day Respite Centre Clontarf Clontarf 1800 692 273 9 999 76-77 999 Extended hours for dementia clients Ozcare Day Respite Centre Miriam Vale Miriam Vale 1800 692 273 9 999 76-77 999 Ozcare Day Respite Centre Parkwood Gardens Labrador 1800 692 273 9 999 76-77 999 Ozcare Day Respite Centre Runaway Bay Runaway Bay 1800 692 273 9 999 76-77 999 Ozcare Day Respite Centre Toowoomba Toowoomba 1800 692 273 9 999 76-77 999 Ozcare Day Respite Centre Townsville Gulliver 1800 692 273 9 999 76-77 999 Extended hours for dementia clients PresCare Fulton Place Cairns North 1800 773 722 999 9999 PresCare Home Care Services Mackay West Mackay 4963 0922 9 99 9999 PresCare Home Care Services Rockhampton Rockhampton 4921 7600 9 99 9999 PresCare Inala Place Inala 3278 8432 9 999 9999 Includes emergency overnight services PresCare Sherwood Place Sherwood 3379 1051 9 99 999 Somerset Community Services Fernvale 5427 0548 9 9 999 Services for people under 65 with disabilities 14 Suncare Com'ty Services Cottage Respite Care Bellara 1800 786 227 9 9999999 Servicing Bribie Island Toowoomba Multi Service Centre Toowoomba 4635 2966 9 22, 120 99 999 Includes overnight services Vision Australia Home Support Services Coorparoo 1300 847 466 9 99 Servicing clients with blindness or low vision. Wongaburra Garden Settlement Beaudesert 5540 1400 9 9 999 Wowan Dululu Multi Purpose Centre Wowan 4937 1119 9 9 99 Wujal Wujal Aboriginal Shire Council Community Care Wujal Wujal 4083 9100 9 9999999 Yamadi Lera Yumi Meta Assoc Home Care Services Mackay 4957 8121 9 9999999 Note: 1. Hydrotherapy and physiotherapy services available

14722 17383 19069 18406 17311 18409 18403 18667 18404 38677 38343 22282 22281 22292 18672 22271 22272 38765 14376 19102 20035 19083 14364 18544 19398 22184 14715 19396 20913 22183 20950 21163 18405 21815 14494 17431 17326 17285

2. Servicing Central & North West Queensland and Lower Gulf region

Day Therapy Centres SUBURB

Balmoral Uniting Community Centre (WMQ†) Blue Care Beaudesert Allied Health

PHONE (07)

Morningside 1800 448 448 Beaudesert 1300 258 322

Blue Care Beenleigh Allied Health

Mount Warren Park 1300 258 322

Blue Care Bundaberg Allied Health

Bundaberg 1300 258 322

Blue Care Carina Allied Health

Carina 1300 258 322

Blue Care Central Queensland Allied Health

Gracemere 1300 258 322

Blue Care Fraser Coast Allied Health

Torquay 1300 258 322

Blue Care Gold Coast Allied Health

Elanora 1300 258 322

Blue Care Ipswich Allied Health & Respite Care

Eastern Heights 1300 258 322

Blue Care Metro North Allied Health

Morayfield 1300 258 322

Blue Care Redcliffe Allied Health

Redcliffe 1300 258 322

Blue Care Springwood Allied Health

Springwood 1300 258 322

Blue Care Sunshine Coast Allied Health

Nambour 1300 258 322

Blue Care Toowoomba Allied Health

Toowoomba 1300 258 322

Blue Care Townsville Allied Health

Mount Louisa 1300 258 322

Blue Care Wynnum Allied Health

Wynnum West 1300 258 322

Bolton Clarke Brisbane Metro North

Pinjarra Hills 1300 775 227

Bolton Clarke Caboolture Day Therapy & Respite Centre

Caboolture 1300 775 227

Bromilow Community Care

Buderim 5445 5676

Communify Paddington Centre Services

Paddington 3368 3723

CÜRA Active Living & Wellness Centre

Ashmore 5527 8011

Darling Downs Hospital & HS Allied Health Services

Cranley 4699 8970

Everglow Community Care Links

Currajong 4725 1822

Everglow Community City Links

Ingham 4776 2296

Finlandia Village

Thornlands 3829 4845

Fulton Wellbeing Centre

Sinnamon Park 1800 448 448

Garden City Multi Service Centre

Upper Mount Gravatt 3349 0875

Gordon Park Multi Service Centre

Gordon Park 3857 2191

integratedliving Australia Wellness Centre Cairns

Cairns 1300 782 896

integratedliving Australia Wellness Centre Toowoomba

Kearneys Spring 1300 782 896

Ipswich Multi Service Centre

East Ipswich 3812 2253

Jericho Bush Nursing Service

Jericho 4651 4235

Laura Johnson Home

Townview 4744 5100

Mercy Health & Aged Care CQ Day Therapy Centre

Kawana 4928 0227

Murroona Gardens

Bowen 4791 3340

NWRH Social Support Groups & Allied Health Services

Mornington 1800 221 131

Orana Day Therapy Centre

Kingaroy 4162 6555

PresCare Day Therapy Centre

Coopers Plains 3710 2318

Regis Cairns Day Therapy Centre

Whitfield 4080 1202

Regis Townsville Day Therapy Centre

Kirwan 4789 9733

Salem Day Therapy Centre

South Toowoomba 1800 960 433

Tabeel Day Therapy Centre

Laidley 1800 960 433

Note: 1. Includes acquatic therapy & counselling services

www.Ag edCareGuide.com.au

Com ple Die ment titia ar y Div n & Nu Therap ersi triti ist Exe onal Th onist rcis e ra Occ e Thera pist upa p is Phy tional t siot The Pod herap rapist ist iatr Reg ist iste Soc red Nu ial W rse Spe orker e ch The rap ist

QUEENSLAND 2020

188

Notes

Note 1

DPS Web Advert Page ID 25, 82 18723

999999 9 999 9 9 9 9 9 9 9 Includes music therapy & psychology 9 999 9 9 9 9 9 9 9 9 9 Includes hydrotherapy services Includes music therapy 99999 99 999 9 Includes counselling services 9 9 9 9 9 9 9 Includes hydrotherapy & counselling services 999999 99 9 9 9 9 9 9 9 Includes hydrotherapy services 9 9 9 9 9 9 9 Includes music therapy 9 9 9 9 9 9 9 Note 2 9 9 9 9 9 9 9 Includes hydrotherapy services 99999 9 9 Includes psychology services 999 9 Includes music therapy 999999 Fee for service also available 26-27, 67 9 9 26-27, 67 9 999 Services at various locations in Buderim 9 Includes hydrotherapy services 99 9 9 99999 9 9 9 9 9 9 9 9 Includes hydrotherapy & psychology services 99999 99999 9 25, 82 9 9 9 9 9 9 9 9 Note 3 22, 121 9 9 9 9 9 Fee for service also available 22, 121 999 9 Fee for service also available 99 9999 99 9999 22, 121 999 9 Fee for service also available 9 9 9 9 9 9 9 9 9 9 9 Access to support through CHSP funding Short Term Restorative Care available 999 9 99 9 9 9 9 9 9 9 9 9 9 Services at several locations 14 9 999 9 9999 9 Includes hydrotherapy services 104-105 9 104-105 9 14 9 14 9999999 9

2. Includes music therapy & nutritional education program

19438 18025 19415 19420 19098 19436 19359 20044 19449 19427 19435 19422 19414 19101 17340 19416 14590 17240 20924 19995 38761 17375 22325 14722 19018 18406 18403 38495 38774 18404 19082 14557 18671 14738 38765 14585 19395 14462 14828 14845 14362

3. Includes hydrotherapy & psychology services

Wesley Mission Queensland

†

DISCLAIMER: The information for Day Therapy Centres was correct at the time of publication and may be subject to change.

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

QUEENSLAND 2020

Com ple Die ment titia ar y Div n and Therap Nut ersi ist r Exe onal Th itionis rcis t e ra Occ e Thera pist upa p is Phy tional t siot The Pod herap rapist ist iatr Reg ist iste Soc red Nu ial W rse Spe orker e ch The rap ist

www.Ag edCareGuide.com.au

Day Therapy Centres SUBURB

PHONE (07)

The Good Shepherd Nursing Home

Annandale 4772 9900

Toowoomba Multi Service Centre

Toowoomba 4635 2966

Trinder Park

Notes

Woodridge 1800 960 433

Wahroonga Day Therapy Centre

Biloela 4992 8306 †

Wheller Gardens Wellbeing Centre (WMQ ) Wowan Dululu Multi Purpose Centre

Chermside 1800 448 448 Wowan 4937 1119

9999 9 Fee for service also available 999 99999999 9 9999999 9 9 9 9 9 9 9 9 Psychology services available 99 9999

PHONE (07)

Advert Page

DPS Web ID

1800 639 331 3422 3000 1300 140 050 1300 730 074 03 9601 6847 1800 692 273

22, 120 22, 120 116 108 111 76-77

37342 37321 37463 37087 37867 37590

1800 639 331 1800 639 331 3422 3000 1800 699 799 1800 692 273

22, 120 22, 120 22, 120 118 76-77

37342 37919 37321 37308 37590

3422 3000 1800 699 799

22, 120 118

37793 37308

1800 699 799 1300 730 074

118 108

37308 37087

ASSESSMENTS CASE MANAGEMENT Dementia Support Australia Health and Aged Assist

EDUCATION & TRAINING Alzheimer's Queensland Education Services Alzheimer's Queensland Support Groups

14 14712 25, 82 19019 17431

Products & Services

PHONE (07)

Advert Page

DPS Web ID

3851 7800

121

38150

0423 871 688 1300 366 932 1800 232 000 1300 130 050 03 9601 6847 5575 7689 5322 5333

109 113 110 116 111 137 112

38163 37748 38032 37982 37867 37881 38161

3289 2431 3886 5119 0423 871 688 1300 730 074 03 9601 6847 0433 360 471 1300 874 2273

107 107 109 108 111 108 OBC

37675 37869 38162 37087 37867 38481 38100

3422 3000

22, 120

37793

5526 0688

38683

END OF LIFE

ALZHEIMER'S & DEMENTIA

AQ Rehab Dementia Support Australia

14 14771

QUEENSLAND 2020

ADVOCACY & INFORMATION

Alzheimer's Queensland 24 Hour Advice Line Alzheimer's Queensland Education Services Alzheimer's Queensland Support Groups Dementia Support Australia Ozcare Dementia Advisory & Support Service

22, 121 18405

Wesley Mission Queensland

www.Ag edCareGuide.com.au

Alzheimer's Queensland 24 Hour Advice Line Alzheimer's Queensland Support Groups COTA Membership Health and Aged Assist Joseph Palmer & Sons Aged Care Advisers Ozcare Dementia Advisory & Support Service

DPS Web Advert Page ID 14892

†

DISCLAIMER: The information for Day Therapy Centres was correct at the time of publication and may be subject to change.

Products & Services

189

Alex Gow Funeral Services

FINANCIAL SERVICES All Steps Aged Care Financial Structuring Alteris Financial Group Beacon Aged Care & Retirement Advisers COTA Insurance Joseph Palmer & Sons Aged Care Advisers RFS Aged Care Advice Sage Care Advice

PLACEMENT CONSULTANTS Aged Care Assistance Placement Consultancy Aged Care Choices Australia All Steps Aged Care Placement Consultants Health and Aged Assist Joseph Palmer & Sons Aged Care Advisers Solace Aged Care Consultants TriCare Aged Care Client Services Team

THERAPY & EXERCISE AQ Rehab

1800 639 331 3422 3000

22, 120 22, 120

37919 37321

VISITORS & VOLUNTEERS Volunteering Gold Coast Community Visitor Scheme

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

www.Ag edCareGuide.com.au

Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with DPS ORGANISATION

WEBSITE (www.)

Aged Care Assistance Placement Consultancy 3289 2431

berenice@agedcareassistance.com.au

agedcareassistance.com.au

Aged Care Choices Australia

3886 5119

info@agedcarechoicesaustralia.com.au

agedcarechoicesaustralia.com.au

Alex Gow Funerals

3851 7800

info@alexgowfunerals.com.au

alexgowfunerals.com.au

All Steps Aged Care

0423 871 688

info@allstepsagedcare.com

allstepsagedcare.com

Allity

02 9431 1000

agedcare@allity.com.au

allity.com.au

Alteris Financial Group

1300 366 932

Alzheimer's Queensland Angels in Aprons Anglicare Southern Queensland Arcare Auscare Home & Community Care Aveo Group BallyCara Beacon Financial Planning Bolton Clarke Bupa Care Services Carinity Catholic Healthcare Churches of Christ in Queensland Coorparoo Aged Care COTA Dementia Support Australia Embracia Queensland Estia Health Residential Services Forest Lake Lodge Greengate Property Group Health and Aged Assist HillView Home Care Assistance Sunshine Coast Infin8care IRT Japara Joseph Palmer & Sons Just Better Care QLD Kewarra Lifestyles Lutheran Services McKenzie Aged Care Group Meals On Wheels Queensland Mercy Health Metro North Hospital & Health Service Narangba Aged Care Nazareth Care SRS Supported Residential Service

PHONE (07)

Resi de n Sup tial Age port dC Reti ed & A are / SR ssist rem S Hom ent Liv ed Livi ng ing e Ca Cent re Pack re B age Day ased Ca s The r e In H rapy Ce ome ntre Prod Care Se ucts r and vices S er v ices

QUEENSLAND 2020

190

9 9 9 9

9 3422 3000 enquiries@alzqld.org.au alzheimersonline.org 9 99999 0406 076 885 admin@angelsinaprons.com.au angelsinaprons.com.au 9 9 1300 610 610 enquiries@anglicaresq.org.au anglicaresq.org.au 9 99 99 1300 299 150 marketing@arcare.com.au arcare.com.au 9 9 9 1300 455 322 erica@communitycare.com.au auscareservices.com.au 9 1800 316 924 sales@aveo.com.au aveo.com.au 9999 9 1300 272 222 info@ballycara.com ballycara.com 9 999 9 1800 232 000 info@beaconfp.com.au beaconfp.com.au 9 1300 221 122 hello@boltonclarke.com.au boltonclarke.com.au 9 99999 1300 245 993 info@bupacare.com.au bupaagedcare.com.au 9 1300 109 109 acs.enquiries@carinity.org.au carinity.org.au 9 99 9 1800 225 474 salesadmissions@chcs.com.au catholichealthcare.com.au 9 9 9 1800 900 001 marketing@cofcqld.com.au seniorslifestyles.com.au 9 99 9 3153 6000 info@coorparooagedcare.com.au coorparooagedcare.com.au 9 1300 140 050 info@cotamembership.org.au cotamembership.org.au 99 1800 699 799 dsa@dementia.com.au dementia.com.au 9 03 9249 9564 adminqldho@embracia.com.au embraciaqueensland.com.au 9 1300 682 833 admissions@estiahealth.com.au estiahealth.com.au 9 3278 9486 administration@forestlakelodge.com.au forestlakelodge.com.au 9 02 9097 9175 info@greengate.com.au greengate.com.au 9 9 1300 730 074 haaaqld@haaa.com.au haaa.com.au 9 5559 3222 enquiries@hillviewcare.com.au hillviewcare.com.au 9 5491 6888 officesc@homecareassistance.com homecareassistancesunshinecoast.com.au 9 9 1800 463 468 admin@infin8care.com.au infin8care.com.au 9 13 44 78 customerservice@irt.org.au irt.org.au 9 99 9 03 9649 2100 marketing@japara.com.au japara.com.au 9 03 9601 6800 agedcare@jpalmer.com.au jpalmer.com.au/services/aged-care 9 1300 587 823 info@justbettercare.com justbettercare.com 9 9 4242 2000 info@kewarraagedcare.com.au kewarraagedcare.com.au 9 9 3858 3000 contact@lutheranservices.org.au lutheranservices.org.au 9 99999 1300 899 222 info@mckenzieacg.com mckenzieacg.com 9 9 1300 909 790 info@qmow.org qmow.org 9 1300 478 776 information@mercy.com.au mercyhealth.com.au 9 99 3328 9923 metronorthfeedback@health.qld.gov.au health.qld.gov.au/services/metronorth 9 3053 3700 info@narangbaagedcare.com.au narangbaagedcare.com.au 9 03 9830 5022 admin.camberwell@nazarethcare.com sistersofnazareth.com/region/australasian-region 9 care@alteris.com.au

alteris.com.au

Advert Page 107 107 121 109 5 113 22, 120 21 30, 53 IFC-1, 28 18 94-95 17 110

26-27, 67 57 10 64D 72 133 116 118 142, 144 33D, 48-49 79 85 108 62 20 89 100 98 111 31 150 14 71 45 58 59 144 86

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

www.Ag edCareGuide.com.au

QUEENSLAND 2020

ORGANISATION

PHONE (07)

WEBSITE (www.)

Resi de n Sup tial Age port dC Reti ed & A are / SR s rem S sist Hom ent Liv ed Livi ng ing e Ca Cent re Pack re B age Day ased Ca s The r e In H rapy Ce ome ntre Prod Care Se ucts r and vices S er v ices

Organisation & Business Reference Index listed alphabetically

191

NoosaCare

5449 8799

cso@noosacare.com.au

noosacare.com.au

Odyssey Private Aged Care

5551 6720

phil@odysseyprivateagedcare.com.au

ohg.net.au

This section only includes organisations and businesses who have chosen to promote with DPS

Advert Page 52

9 9 999 99 1800 246 677 info@palmlakecare.com.au palmlakecare.com.au 999 3261 5133 reception@pmvillage.com.au pmvillage.com.au 9 08 8363 4888 reception@premierhealthcare.com.au premierhealthcare.com.au 9 1300 998 100 advice@regis.com.au regis.com.au 9 99 99 5656 1000 info@retreatcare.com.au retreatcare.com.au 9 5575 7689 info@rfsagedcare.com.au rfsagedcare.com.au 9 5322 5333 info@sagecareadvice.com.au sagecareadvice.com.au 9 3204 7911 admin@sirjamesterrace.com.au sirjamesterrace.com.au 9 9 0433 360 471 sue@solaceagedcareconsultants.com.au solaceagedcareconsultants.com.au 9 1800 778 767 svcs.info@svha.org.au svcs.org.au 9 99 9 3822 6761 adminwppc@superiorcare.com.au superiorcare.com.au 9 1300 111 227 acp.enquiries@aue.salvationarmy.org agedcare.salvos.org.au 9 99 9 3360 9000 marketing@tricare.com.au tricare.com.au 9 9 9 3422 9300 info@vacenti.com.au vacenti.com.au 9 9 5526 0688 reception@vsaustralia.org.au vsaustralia.org.au 9 1800 448 448 contactus@wmq.org.au wmq.org.au 9 99999

65D

Opal Aged Care

1300 362 481

communications@opalagedcare.com.au

opalagedcare.com.au

3, IBC

Ozcare

1800 692 273

info@ozcare.org.au

ozcare.org.au

76-77

Palm Lake Care PM Village Premier Health Care Regis Aged Care Retreat Care RFS Advice Sage Care Advice Sir James Terrace Solace Aged Care Consultants St Vincent's Care Services Superior Care Group The Salvation Army Aged Care TriCare Vacenti Volunteering Services Australia Wesley Mission Queensland

9 74 55 104-105 32D 137 112 54 108 68 73 OBC 61 39 25, 82

C O M PA R E CHOOSE C O N TA C T Compare, choose and contact 5,000+ nursing homes, retirement villages and home care providers. Dynamic mapping helps you search your suburb or council area for the care you need. Unlock free member benefits including: • Create and save multiple application forms • Apply to numerous nursing homes using the one application • Track your progress via the application and enquiry history

AUSTRALIA’S #1 AGED CARE WEBSITE

AgedCareGuide.com.au SRS Supported Residential Service

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

QUEENSLAND 2020

192

Index Abbreviations............................................................................................................. 126 Aboriginal and Torres Strait Islander (ATSI).................................................91 Advocacy....................................................................................................................... 117 Aged Care Assessment Team (ACAT)................................................................47 Appeal..........................................................................................................................47 Assessment...............................................................................................................47 Referrals......................................................................................................................47 Regions..................................................................................................................... 126 Aged care checklist............................................................................................ 87-88 Aged care explained....................................................................................................6 Aged care homes................................................................................................ 51-59 Accommodation payments..............................................................................59 Accreditation and certification......................................................................53 Basic Daily Fees.......................................................................................................56 Charter of rights............................................................................................. 54-55 Complaints.................................................................................................................55 Costs...................................................................................................................... 56-59 Cultural services............................................................................................. 79-81 Directory listings....................................................................................130 –159 Extra services...........................................................................................................75 Extra services directory listings.................................................................. 159 Frequently asked questions..................................................................... 83-84 Homes and their services.......................................................................... 51-53 How much will I pay............................................................................................58 Payment Options...................................................................................................60 Quality standards...................................................................................................54 RAD & DAP.................................................................................................................60 Where do I start......................................................................................................51 Applying to a home...................................................................................................63 Waitlist.........................................................................................................................63 Vacancy............................................................................................................... 63-64 Assessments..........................................................................................................46, 47 Care leavers....................................................................................................................90 Carer support............................................................................................................. 122 Counselling services.......................................................................................... 123 Support groups.................................................................................................... 123 Support lines......................................................................................................... 123 Centre Based Care Services...................................................................................33 Directory listings....................................................................................185 –187 Commonwealth Home Support Programme (CHSP)..................... 15-19 Am I eligible?...........................................................................................................16 Directory listings....................................................................................182 –184 Types of services provided........................................................................ 15-16 Urgent needs............................................................................................................16 What is CHSP?..........................................................................................................15 Who is CHSP for?....................................................................................................16 Who pays for CHSP services?...................................................................16, 19 Community Visitors Scheme................................................................................38 Consumer Directed Care..........................................................................................13 Costs for residential care.........................................................................................56 Culturally and Linguistically Diverse (CALD) people...............................90 Directory listings ...................................................................................178 –182 Daily living in a nursing home.................................................................... 69-70 Day Therapy Centres..................................................................................................34 Directory listings....................................................................................188 –189 Deciding on a home..................................................................................................64

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Abbreviations See page 126

Definition of often used terms......................................................................... 124 Dementia...................................................................................................................... 118 Changed behaviours......................................................................................... 119 Dementia and aged care................................................................................ 119 Specialised support........................................................................................... 120 Where can I get help?...................................................................................... 119 Directory index.......................................................................................................... 125 Aged care home listings....................................................................130 –159 Centre Based Care listings.................................................................185 –187 Council reference index................................................................................... 127 Culturally approapriate homes and services..........................178 –182 Day Therapy Centres listings............................................................188 –189 Extra services homes listings....................................................................... 159 Home Care Packages listings...........................................................164 –178 In Home Care provider listings.......................................................182 –184 Local Government Area (LGA) reference index.................................. 127 Organisation & Buisness index.......................................................190 –191 Products & Services listings.......................................................................... 189 Retirement accommodation listings..........................................160 –163 Suburb reference index......................................................................128 –129 Supported and Assisted Living listings.................................................. 160 Town reference index..........................................................................128 –129 Disability..........................................................................................................................91 End of life..................................................................................................................... 121 Family and friends.............................................................................................. 122 Palliative care in a nursing home.............................................................. 122 Residents with dementia............................................................................... 122 Services to help at home................................................................................ 121 Estate planning......................................................................................................... 115 Executors and Administrators..................................................................... 115 Financial advice........................................................................................................ 110 Financial counselling........................................................................................ 111 How an expert can help.................................................................................. 110 Important questions to ask........................................................................... 111 Paying for your care........................................................................................... 110 What will it cost................................................................................................... 111 What you ought to know - five facts....................................................... 112 Financially disadvantaged....................................................................................91 Home Care flow chart..............................................................................................12 Home Care Packages......................................................................................... 19-30 Approved providers...................................................................................... 20-21 Are you eligible?.....................................................................................................24 Cost........................................................................................................................24, 29 Directory listings....................................................................................164 –178 Exit fees....................................................................................................................... 20 Home Care Agreement.......................................................................................24 How much you will pay......................................................................................29 Priority................................................................................................................. 19-20 Quality and complaints......................................................................................30 Services not provided.................................................................................. 23-24 Services provided...................................................................................................23 Types of packages .........................................................................................21, 23 Homeless.........................................................................................................................91 How to use the DPS Guide.....................................................................................11 LGBTIQ....................................................................................................................... 90-91 Mobility.................................................................................................................... 41-42 Improve access........................................................................................................41 Safety at home........................................................................................................41

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Mobility continued Independent Living Centres............................................................................42 Moving into a home.......................................................................................... 65-66 What can you bring..............................................................................................65 Making the transition.........................................................................................66 Moving services........................................................................................................ 114 My Aged Care...................................................................................................................8 Nutrition.................................................................................................................. 43-44 Placement consultants......................................................................................... 107 Choosing a placement consultant............................................................. 108 Feelings of guilt................................................................................................... 109 How a placement consultant can help................................................... 107 Negotiate and advocate for you................................................................. 108 Resolving family disputes.............................................................................. 109 Private home care............................................................................................... 31-32 Regional Assessment Service (RAS).................................................................46 Assessment...............................................................................................................46 Referrals......................................................................................................................46 Regaining your independence............................................................................36 Retirement living........................................................................................................99 Before signing...................................................................................................... 106 Choosing a village.............................................................................................. 103 Community............................................................................................................. 106 Departure/exit fee.............................................................................................. 102 Deposit or entry contribution...................................................................... 101 Directory listings....................................................................................160 –163 Fees and charges................................................................................................. 101 Finding the right village................................................................................. 102 Life in a village..................................................................................................... 103 Ownership.............................................................................................................. 101 Rental units............................................................................................................ 102 Types of villages.....................................................................................................99 Vacating................................................................................................................... 102 Resident Agreement......................................................................................... 73-74 Residential Care flow chart...................................................................................50 Respite ....................................................................................................................35, 78 At home.......................................................................................................................35 Centre Based Respite Care................................................................................35 Cost........................................................................................................................35, 78 Eligibility.....................................................................................................................35 Residential respite................................................................................................78 Restorative care...........................................................................................................37 Rural & Regional clients..........................................................................................91 Short term Restorative Care.................................................................................37 Special needs groups................................................................................................90 Technology at home.................................................................................................42 Transition Care..............................................................................................................36 Transport services............................................................................................... 39-40 Supported Living................................................................................................ 96-97 Care Communities.................................................................................................96 Choosing a community......................................................................................97 Directory listings................................................................................................. 160 Supported Residential Services (SRS)..................................................... 92-93 Costs..............................................................................................................................93 Respite.........................................................................................................................93 Useful phone numbers...............................................................................................7 Veterans...................................................................................................................34, 90

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Welcome to Opal At Opal Aged Care our residents and their families are at the centre of every decision we make. By delivering the highest quality clinical care and support, our care homes offer a place where residents can live with purpose, respect and dignity. • Exceptional care for residents including permanent and respite

• A Registered Nurse led care model with nurses in-home at all times

• The Opal Menu; home-style, nutritious comfort food cooked fresh by our in-home chefs

• Engaging social and recreational lifestyle

If you’re thinking about aged care, talk to us to see how we can help. 1300 362 481 I opalagedcare.com.au