Aged Care Guide Queensland Navigator 2023/2024

This handy mini guide will touch on some of the key steps to accessing care at home or in an aged care facility, as well as a directory of providers delivering a range of aged care products and services in Queensland.

It’s perfect if you have some understanding of the sector, know what your needs are and the types of services that could best support you, either in your own home or in a residential aged care setting.

A comprehensive list of Government funded services available in Queensland is included in this Navigator Guide providing details of subsidised residential aged care accommodation and approved Home Care Package providers, together with a list of retirement living operators, home care providers, and products and services available in the State.

You can use this Navigator edition in conjunction with our website AgedCareGuide.com.au which provides greater detail on homes and services offered. The associated ‘DPS Web ID’ links directly to the relevant provider and the services they offer.

AgedCareGuide.com.au has the largest and most comprehensive directory of Australian aged care services and facilities, which also allows you to compare services and facilities that you are looking at in your area.

To find out more about our range of home, aged care, retirement and disability resources visit the website or contact us on 1300 186 688 or by emailing info@dps.com.au

Aged Care Guide

Queensland 2023/24, Navigator Edition

Printed June 2023

Managing Editor

Margot White

margot.white@dps.com.au

Chief Executive Officer

Michelle Beech

DPS Publishing Pty

1300 186 688

in

The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format.

Steps to accessing aged care

If you have realised you need some help to continue living independently in your own home or that it’s time to move into an aged care home, then you may be wondering where to start. We’ve broken the process down into simple steps that will help you get from A to B in your aged care journey.

Research

Learn about the different types of care and discover what options are available to you.

Prepare

Get an understanding of what you need to consider and prepare ahead of starting any aged care services.

Getting assessed

An aged care assessment will help decide what level of support you require so you can get the care that best meets your needs.

Finding providers

Find providers to deliver a range of products and services meeting your needs and requirements.

Managing services

Read about managing your supports, for example when your needs change, your supports no longer suit you or you would like to change providers.

Steps to accessing aged care

Research

Accessing aged care can be complicated and confusing if you have not used support services before or don’t know where to start.

Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what options are available to you. Different types of care include:

Support at home

Different care options that might be available to you include support at home through Government funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program.

Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance, and home maintenance. Basic assistance is offered through the CHSP but if your needs exceed the level of support offered though this program, then a level 1– 4 Home Care Package can offer higher intensity support to help you stay at home.

Private providers can also deliver a range of home support services. They are not Government funded and you will need to pay for services out of your own pocket.

Short-term care

There are a few different support options available if you only need support for a short period of time. Options include Respite Care, which can be delivered in the community or in a residential care home, offering the opportunity for both you and your carer to take a short break.

At the end of a hospital stay, the Transition Care Program provides short term assistance to help improve your independence and confidence.

If you have not been admitted to hospital, the Short Term Restorative Care program is a flexible option that focuses on regaining wellbeing over a short period of time.

Residential aged care

Moving into residential aged care can ensure quality of life and comfort if you are no longer able to remain living independently at home. Also known as nursing or aged care homes, these facilities provide 24/7 care as well as a range of other support services and recreational activities. The cost of care in most Australian aged care homes is subsidised by the Australian Government.

There are also a number of non Government funded residential aged care homes, often referred to as supported and assisted living complexes and you will need to cover all the cost of accommodation and care delivered.

Retirement living

Retirement villages are not nursing homes. They are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting. Retirement options are not funded by the Government.

Daily care is generally not included but some providers may offer support services at an additional charge or this can be accessed separately through Government funded home support options.

Prepare

There are a few things to organise before being ready for aged care services. Make a list of what support you’re currently getting, what you feel you need help with and key areas that are important to you in a provider that best align with your wishes and interests.

If you’re wanting to access Government funded supports, the first step in starting your aged care journey is to register with My Aged Care. This can be done online or via a phone call to the My Aged Care contact centre on 1800 200 422.

An operator will ask you a number of questions about your personal circumstances and care needs and set up a central client record.

Examples of the questions you may be asked are:

Are you currently receiving aged care services?

Are you getting support from a carer or family member?

Can you prepare your own meals and do housework?

Do you need assistance taking a shower or bath and do you need help getting dressed?

Are there any health concerns or did you have a recent fall?

Do you feel lonely or isolated?

Are there any safety risks in the home?

The aim of this screening is to figure out what needs and support you require and whether you are eligible for a further assessment in person.

Following this conversation you will be contacted by someone from either the Regional Assessment Service (RAS) or a local Aged Care Assessment Team (ACAT) for an assessment to determine your abilities and what level of care you require.

Here is a list of documents and information you should prepare:

Medicare card and a form of identification, for instance, Department of Veterans’ Affairs (DVA) card, driver’s license, passport, or healthcare card

Notes or referrals from your doctor

Information about previous home or aged care services you have received

Details about support you receive from family, friends, or the community

Prepared questions and information about aged care that you wish to discuss with the assessor so you have a better understanding about services

Contact details for your doctor and any other health professionals you see regularly

Have a translator or Auslan interpreter pre-organised if you require it

Ask a support person to be present for the assessment if you want

Other important information to prepare ahead of starting aged care services include organising your finances and getting advice about how you can pay for any support at home or a place in an aged care facility.

It’s also worth making sure you collect medical records, have details about medication handy, have an Advanced Care Directive in place and ensure your Will is up to date.

Getting assessed

Aged Care Guide

Getting assessed

The aged care assessment will help decide what level of support you require. Your assessor will best be able to help you if you provide lots of information about yourself and what day-to-day tasks you struggle with.

The assessment will be done by a social worker, nurse, doctor or other health professional and can take an hour or so.

If the My Aged Care contact centre believes that you are eligible for basic home support you will be assessed by an assessor from the Regional Assessment Service (RAS).

If you require higher care support, a member of an Aged Care Assessment Team (ACAT) will visit you at home to assess you for a higher level of support at home to meet your needs or a place in a residential care home.

The assessor will ask you a number of questions about any supports you receive, your current lifestyle, any health concerns or chronic illnesses, how you deal with tasks at home, if you struggling with any cognitive issues or memory loss, whether you have problems at home or with personal safety, and any activities you engage in with family or in the community.

Topics that might be covered, or you want to bring up, during your assessment include:

Medical history

Living arrangements

Your support network

Current services and supports you are receiving

Cognitive and behavioural functions

How you deal with daily tasks around the home

Any health and lifestyle concerns you have

Be open and transparent about your wishes and what you believe will be of assistance around the home. They might also ask your permission to talk with your doctor or specialist about the impact of any health conditions on your day-to-day life.

The assessment is also an opportunity for you to ask questions. And if you don’t understand something, make sure you clarify with your assessor. You shouldn’t be leaving your assessment confused or stressed.

Some if the questions you may want to ask are:

What are my rights and responsibilities during this assessment process?

What services are available in my area?

Are there support options available for my carer?

What financial assistance am I eligible to receive?

Are there culturally appropriate services in the area?

Who can I contact if I have any questions after the assessment?

Following your assessment, you will receive a letter from the Government letting you know if you have been approved for aged care services and what supports are funded.

Finding providers

Aged Care Guide

Finding providers

Once you have been assessed and approved for Government funded aged care, either for services in your own home or a place in an aged care home, you can start the process of finding a provider that suits your needs.

Your letter from My Aged Care confirming you are ready to start accessing services will include a referral code linked to the type of service you are eligible to access. If you need the support of multiple services, you will be given multiple referral codes, one for each service.

The service provider or aged care home of your choice will need this referral code to access your information with My Aged Care and manage the referral. They’ll also be able to access the funding allocated to you.

Choosing which provider to trust with providing support is an important and personal decision – one that you want to think carefully about and shouldn’t rush.

You may want to start by writing down what you are looking for in a provider and what is important to you. Are low fees important to you or would you like a provider who can support your cultural needs? If accessing home care, do you want the same support worker to assist you each time and do you want to receive support on specific days or are more flexible with time?

It’s a good idea to discuss your wishes and options with your family and support network, as they may be able to help you research, provide independent opinions on providers or share personal experiences.

It’s useful to create a shortlist of providers in your local area, which may help narrow down your search.

When considering a potential provider take your time to do some research:

Look at the provider’s website, social media pages and online reviews

Check out their credentials such as quality certifications and industry awards

Do they have any past or present sanctions or notices of non-compliance?

You can ask them directly or check the Government’s non-compliance finder tool at myagedcare.gov.au/non-compliance-checker

You can use this Navigator Guide or the AgedCareGuide.com.au directory online to search for service providers in your area that meet your requirements.

If you aren’t comfortable finding or choosing a provider by yourself, then there are experts who can help you find a nursing home that suits your needs and preferences.

A placement consultant has knowledge of local aged care facilities and can make the process of entering aged care smoother. Find a placement consultant on AgedCareGuide.com.au or call 1300 903 627 to access placement services.

Once you have chosen a provider, you will need to contact them to start the home care services you need or to be placed on their waiting list for a bed vacancy.

During this conversation it is also essential to discuss fees and services with your new provider, so you know how much the support or aged care bed is going to cost.

Managing services

Throughout your aged care journey, there may come a time where you need to make changes to the services you are receiving.

This may be because you’re going on a holiday or need to go into hospital and don’t need any services to be delivered while you’re away. Perhaps your needs have changed and your current supports no longer suit you. Or maybe you would like to change providers, either because you’re moving to a different area or because you’re not entirely happy with your current provider.

The process of making changes to your current services depends on the type of support you are receiving. However the first step should be to talk with your current provider.

Service providers have an ongoing responsibility to make sure you receive quality care and to respect your rights and preferences. They should monitor the services they provide under your care plan to ensure your needs and goals are being met. If there are significant changes in your care needs they can help you through the process of reviewing your supports.

Reviewing your needs and supports may mean that you need to another aged care assessment. For example if you were originally assessed as having low level care needs but your mobility has decreased over time and you would like to access higher level supports.

You can request a reassessment by your local ACAT to determine if you’re eligible for higher level care. You must be reassessed to move on from CHSP supports and between different levels of Home Care Packages.

Depending on the services you’re already receiving you may need to consider other options such as:

reviewing your care plan to identify alternative support options and priorities for example replacing informal supports with formal supports or consider additional support services such as support on weekends

purchasing additional private services

utilising residential care, either as short-term respite to complement your package or as a long-term option

If your current provider cannot offer the services or changes you want you can switch to a different provider that can meet your needs.

When choosing a new provider:

take the time to research a new provider to make sure they can meet your needs

contact My Aged Care to get a new referral code to give to your new provider and agree to a date to switch your services

notify your current provider, in writing, to let them know you will be terminating your services with them and from what date

Be mindful that your current provider may charge an exit fee to cover any administrative costs. Exit fees may vary between providers and the amount should be clearly indicated in your Care Agreement.

Useful phone numbers and websites

Aged Care Guide

Advocacy

Aged and Disability Advocacy Australia

1800 818 338 adaaustralia.com.au

CarerHelp carerhelp.com.au

Carers Australia

02 6122 9900 carersaustralia.com.au

Carers QLD

07 3900 8100 carersqld.com.au

COTA Queensland

07 3316 2999 cotaqld.org.au

Elder Abuse Helpline

1300 651 192 eapu.com.au/helpline

National Seniors

1300 765 050 nationalseniors.com.au

Older Person’s Advocacy Network (OPAN)

1800 700 600 opan.org.au

Seniors Enquiry Line

1300 135 500 seniorsenquiryline.com.au

Cultural

Centre for Cultural Diversity in Ageing

03 8823 7979 culturaldiversity.com.au

Diversicare (PICAC)

1300 348 377 diversicare.com.au

Ethnic Communities Council of Queensland (ECCQ)

07 3844 9166 eccq.com.au

Federation of Ethnic Communities’ Council of Australia

02 6282 5755 fecca.org.au

Translating and Interpreting Service

13 14 50 tisnational.gov.au

Government

Aged Care Quality & Safety Commission

1800 951 822 agedcarequality.gov.au

Community Visitors Scheme Qld (Queensland Community Care Network)

07 3379 7200 qccn.org.au

Department of Veterans’ Affairs

1800 838 372 dva.gov.au

My Aged Care

1800 200 422 myagedcare.gov.au

Queensland Government –Home Assist Secure

13 74 68 qld.gov.au

Services Australia – Aged Care Line

1800 227 475

servicesaustralia.gov.au/ageing

Government continued

Services Australia – Carers & Disability

13 27 17 servicesaustralia.gov.au/carers

Services Australia – Medicare

13 20 11 servicesaustralia.gov.au/medicare

Services Australia – Older Australians

13 23 00 servicesaustralia.gov.au/ageing

Health

Alzheimer’s Queensland Helpline

1800 639 331 alzheimersonline.org

Dementia Australia

1800 100 500 dementia.org.au

Dementia Behaviour Management Advisory Services (DBMAS)

1800 699 799 dementia.com.au

Dementia Support Australia (DSA)

1800 699 799 dementia.com.au

National Continence Helpline

1800 330 066 continence.org.au

National Dementia Helpline

1800 100 500 dementia.org.au

Seniors Health Card

13 23 00 serviceaustralia.gov.au

Legal

Legal Aid

Queensland

1300 651 188 legalaid.qld.gov.au

Office of the Public Advocate (QLD)

07 3738 9513 justice.qld.gov.au/public-advocate Public Trustee (QLD)

1300 360 044 pt.qld.gov.au

Other Carer Gateway

1800 422 737 carergateway.gov.au

LifeTech (Independent Living Centre)

1300 543 383 lifetec.org.au

National Relay Service

1800 555 660 infrastructure.gov.au

Open Arms – Veterans & Families Counselling

1800 011 046 openarms.gov.au

Relationships Australia

1300 364 277 relationships.org.au

Seniors Card (QLD)

13 74 68 qld.gov.au/seniors

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Checklist

Care Guide

Checklist

From getting assessed and finding a provider to filling out forms and calculating fees, there is a lot to organise before starting any type of aged care services. To help you with this process we’ve created a checklist with important things to remember.

Assessment

Contact My Aged Care on 1800 200 422 or apply online at MyAgedCare.gov.au

Organise a face-to-face assessment with an ACAT

Gather medical information for the assessment

Have your assessment

Receive successful application letter

Start preparing to access aged care services at home or for a move into aged care

Financial

Referral for Government funded aged care

Assess what you can afford for fees and costs in aged care, including basic daily fee, means-tested care fee, accommodation fee, and fees for extra or additional services. Use the AgedCareGuide.com.au fee estimator to help you

Contact Centrelink if you require financial assistance

Fill out the application for the income and asset test

Arrange a financial assessment through Services Australia, contact 1800 277 475

Home plan – Are you selling, keeping, or renting out your family home?

Do you require a reverse mortgage to help pay for aged care?

Optional: Engage a financial planner or advisor

Important documents

Update your Will

Create an Advance Care Directive

Create an Enduring Power of Attorney

Create an Enduring Guardian

Notify your executors, administrators, and attorneys

Update your family and friends about your wishes and goals

Full medical history

Contact details of important people, like family or medical specialists

Information about your personal preferences, ie, religion, culture, allergies, etc.

Optional: Appointment a nominee to deal with Government and Centrelink on your behalf

Searching for aged care

Use the AgedCareGuide.com.au to find service providers and aged care facilities near you

Make a list of things that are important to you to have in an aged care facility

Utilise the Compare Provider tool on the AgedCareGuide.com.au

Send an enquiry to a facility by using the form at the bottom of AgedCareGuide.com.au nursing home profiles

Make a short list of aged care facilities you like

Visit the facilities you are interested in for a tour or meet with service providers

Ask as many questions as possible of the facilities or providers you are considering to get a good understanding of their services and applicable fees

Compile notes of facilities you have visited

Optional: Organise residential respite to trial a potential facility

Optional: Engage a placement consultant to assist with finding a facility

Applying to aged care

Fill in an application form for a home

Have your name on the waiting list for a facility

Apply to multiple facilities

Accept an offer from an aged care home

Confirm placement in an aged care facility

Provide important documents regarding your financial situation

Negotiate care and accommodation with your provider, you can have someone negotiate on your behalf

Seek legal advice before signing any documentation from the facility

Enter into an agreement with your aged care home: Resident Agreement, Accommodation Agreement, or optional: Extra Services Agreement

Have a care plan put together

Notify of your move:

Centrelink or Department of Veterans’ Affairs; Australian Taxation Office; Medicare;

Doctors, specialists, and pharmacist; Australian Electoral Commission; Local Council and post office; Current help at home support providers; Family, friends, and neighbours;

Health insurance, superannuation, and bank; Utilities, ie, phone, gas, electricity, water

Confirm what furniture and personal effects you are able to bring to your new home

Definitions of terms

Aged Care Guide

Definitions of terms

Accommodation payment – An amount payable on entry to an aged care home. Payment amounts can vary between aged care homes and are set depending on the accommodation type and features of the home.

Aged Care Assessment Team/Service (ACAT) – Assess and approve older people for Australian Government subsidised aged care services.

Assessment – A face-to-face assessment with a member of an ACAT to review whether someone is eligible to enter a Government funded aged care home.

ATSI – Aboriginal and Torres Strait Islander. Used to indicate services cater for ATSI people.

CALD – Cultural and Linguistically Diverse. Used to indicate services cater for people of different backgrounds.

Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met.

Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services.

CHSP Funded – An in home or centre based care service funded by the Commonwealth Home Support Programme Government initiative.

Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All Home Care Packages are delivered on a CDC basis.

Daily Accommodation Payment (DAP) – This is a daily payment to a Government funded aged care facility, paid periodically i.e. monthly. This is not a refundable payment.

Daily fee – A daily charge, in addition to the accommodation payment, payable by all residents. It contributes towards daily living expenses, like meals, cleaning, laundry, and assistance with daily living.

Department of Veterans’ Affairs (DVA) – Supports older Australians who served Australia and their widow/widowers and families.

Income and means test – Calculates how much you will need to pay your aged care provider, based on your current income and assets.

My Aged Care – Australian Government aged care services portal and contact centre.

NESB – Non-English Speaking Background. Used to indicate services cater for people who speak other languages.

Placement consultant – A professional who assists clients in finding an aged care home that fits their needs and wishes.

RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation.

Referral code – If approved for Government funded aged care, you will receive a confirmation letter with your referral code, which needs to be provided to your chosen aged care facility.

Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a Government funded aged care facility and refunded, minus agreed deductions, when leaving the facility.

Regional Assessment Service (RAS) – In home assessments of new and existing clients/ carers for CHSP services.

Respite Care – Services provided so a client or their carer can take a break from their daily routine.

Supported and assisted living (SL) – Supported and assisted living communities offer accommodation and care to residents on a fee for service basis without Government funding.

Supported Residential Services (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a Government funded facility but without the funding support.

Circle of trust

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Book a private tour

Call 1300 ARCARE or visit arcare.com.au

Council (LGA) Reference Index

The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and home care packages in that Local Government Area (commonly referred to as a Council District).

Council District

Alpha 66-71

Aramac 66-71

Aurukun 66-71

Balonne 4166-71

Banana 41 - 44 66-71

Barcaldine 4466-71

Barcoo 66-71

Blackall-Tambo 4466-71

Boulia 66-71

Brisbane 27- 3158 - 64

Bulloo 66-71

Bundaberg 4466-71

Burdekin 4466-71

Burke 66-71

Cairns 44 - 4566-71

Carpentaria 4566-71

Cassowary Coast 4566-71

Central Highlands (QLD) 4566-71

Charters Towers 45 - 4666-71

Cherbourg 4666-71

Cloncurry

Cook 4666-71

Croydon

Douglas 4666-71

Etheridge

Fraser Coast 4666-71

Gladstone 4766-71

Gold Coast 31 - 3358 - 64

Goondiwindi 4766-71

Gympie 4766-71

Hinchinbrook 4766-71

Hope Vale 4766-71

Ipswich 3458 - 64

Isaac 4766-71

Jericho 66-71

Kowanyama 66-71

Livingstone 4766-71

Lockhart River 66-71

Lockyer Valley 3458 - 64

Logan 34 - 3558 - 64

Longreach 66-71

Mackay 47 - 4866-71

Mapoon 66-71

Maranoa 4866-71

Mareeba 4866-71

McKinlay 66-71

Moreton Bay 36 -3858 - 64

Mornington 4866-71

Mount Isa 4866-71

Murweh 4866-71

Muttaburra 66-71

Napranum 66-71

Noosa 4866-71

Northern Peninsula 66-71

66-71 Rockhampton 4966-71 Scenic Rim

- 3958 - 64 Somerset 3958 - 64

South Burnett 49 - 5066-71

Southern Downs 5066-71 Sunshine Coast 39 - 4158 - 64

- 5166-71

Suburb & Town Reference Index

A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a Suburb/Town is not listed please refer to the next closest suburb.

Suburb & Town Reference Index

A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a Suburb/Town is not listed please refer to the next closest suburb.

NEW ROSHANA

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How to read the residential tables

Home/Facility

Residential icon definitions

Icons in the residential listings represent various types of services available in aged care facilities.

There

If you also use

Booked Respite Beds

Secure Garden

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia.

Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Culturally Specific

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non-hospital’ environment to optimise their functional capacity.

Culturally Specific — Care services catering to the needs of those from non-English speaking or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care homes Queensland aged care homes

Queensland Residential aged care homes

Local Government Areas (State Maps)

This map provides you with a geographical reference to the LGA areas in Queensland.

GOLD COAST

Note: 1. Chinese, Dutch, Egyptian 2. Younger adults with disabilities welcome

GOLD COAST Council continued

Note: 1. CALD - Dementia care / memory support available

Note: 1. CALD - Dementia care / memory support available

BANANA

CAIRNS continued to CHARTERS TOWERS

TOOWOOMBA Council continued

Note: 1. Includes dementia specific programs 2. ATSI - Dementia care / memory support available

TOWNSVILLE

Aged Care Homes with Extra Services

Home Care Packages directory –Approved Providers

Home Care Package approved providers deliver home care and support services to members of the community who live at home.

If you’ve been approved for a Government funded Home Care Package of any type you may approach any approved Home Care Package provider to provide the services you need.

Some providers may only provide services in one region while others can service multiple areas.

On the following pages you’ll find alphabetical lists of approved providers in Greater Brisbane Metropolitan.

To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages.

The reference tables are organised in five regions: Brisbane, North Coast, North West, South Coast and Southern.

The list below is a quick reference guide to help you find in which group council districts are listed. For example Redland LGA is grouped under South Coast.

Page 26 is a colour coded map of Queensland to show you which council districts are grouped together.

An explanation of used icons and how to read the HCP tables can be found on page 58.

Council District

Metro Region

Brisbane Brisbane

Gold Coast South Coast

Ipswich Southern

Lockyer Valley North West

Logan Southern

Moreton Bay North Coast

Redland South Coast

Scenic Rim Southern

Somerset North West

Sunshine Coast North Coast

H O M E C A R E P A C K A G E S

How to read the HCP table

The table on the next few pages lists approved HCP providers in alphabetical order, detailing the HCP levels they offer and if they offer any package supplements.

Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au

The same type of care and services are provided under each HCP level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance.

The hours of care are increased at each level of care, i.e. more hours of care and services are provided under HCP Level 4 and the least under HCP Level 1.

Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y, or for people who live in rural or remote areas t. The Cultural Environment g indicates providers offering services for people from culturally diverse backgrounds.

Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

8

General packages suitable for all eligible clients

Z

Packages for people with dementia

eThese icons help you find the packages that are most suitable for you. g Cultural Environment

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

t

Packages for people who live in rural, remote or isolated areas

R

Packages for Veterans

8

General packages suitable for all eligible clients

Z

Packages for people with dementia

These icons help you find the packages that are most suitable for you.

YPackages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Note:

2.

3.

8

General packages suitable for all eligible clients

ZPackages for people with dementia

These icons help you find the packages that are most suitable for you.

YPackages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

Packages for people who live in rural, remote or isolated areas

R

Packages for Veterans

Note:

3.

African, Chinese, Croatian, Filipino, French, Japanese, Malaysian, Pakistani, Singaporean, South African, Spanish, Sri Lankan, Tamil

Note: 1. Meals on Wheels & Lite n' Easy available

2. African, Asian, Chinese, Dutch, Eastern European, Filipino, Indonesian, Italian, Korean, Malaysian - Meal preparation

3. Bosnian, CALD, Croatian, European, Former Yugoslavian, Italian, LGBTIQ, Macedonian, Maltese, Russian, Serbian, Slavic, Turkish, Ukrainian

4. Dutch, Spanish, Western European

Note: 1. Arabic, Asian, Chinese, Filipino, Hindi, Indo-Chinese, Italian, Japanese, Korean, Singaporean, South Asian, Spanish, Thai, Tongan, Vietnamese

Home Care Packages directory –Approved Providers

home care and support services to members of funded Home Care Package of any type you may

Home Care Package approved providers deliver home care and support services to members of the community who live at home.

If you’ve been approved for a Government funded Home Care Package of any type you may approach any approved Home Care Package provider to provide the services you need.

to provide the services you need. one region while others can service multiple areas. lists of approved providers in Greater Brisbane offer

Some providers may only provide services in one region while others can service multiple areas.

On the following pages you’ll find alphabetical lists of approved providers, in Regional Queensland.

To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages. The reference tables are organised in four regions: Central, Far North, North, South West.

a certain region,

directory pages. regions: Brisbane, North Coast, North West,

The list below is a quick reference guide to help you find in which group council districts are listed. For example Mount Isa LGA is grouped under North.

you find in which group council districts are listed. South Coast.

show you which council districts are

Page 26 is a colour coded map of Queensland to show you which council districts are grouped together. An explanation of used icons and how to read the HCP tables can be found on page 66. Council

Council District Region

the HCP tables can be found on page 58.

Livingstone Central Lockhart River Far North

Longreach Central

Mackay North

Metro Region

Brisbane

Mapoon Far North Maranoa South West

Mareeba Far North

McKinlay North

Boulia Central

Bulloo South West

South Coast Southern

Bundaberg Central

Mornington Far North

Mount Isa North

Murweh South West

Burdekin North

Burke Far North

North West Southern

Muttaburra Central

Napranum Far North

Cairns Far North

North Coast

Carpentaria Far North

South Coast

Cassowary Coast Far North

Noosa South West

North Burnett Central

Northern Peninsula Far North

Central Highlands Central

Southern

Charters Towers North

North West

Cherbourg South West

North Coast

Cloncurry North

Cook Far North

Croydon Far North

Diamantina Central

Doomadgee Far North

Douglas Far North

Etheridge Far North

Flinders North

Fraser Coast Central

Gladstone Central

Goondiwindi South West

Gympie South West

Hinchinbrook North

Hope Vale Far North

Isaac North

Jericho Central

Kowanyama Far North

Palm Island North

Paroo South West

Pormpuraaw Far North

Quilpie South West

Richmond North

Rockhampton Central

South Burnett South West

Southern Downs South West

Tablelands Far North

Toowoomba South West

Torres Strait Island Far North

Torres Far North

Townsville North

Weipa Far North

Western Downs South West

Whitsunday North

Winton Central

Woorabinda Central

Wujal Wujal Far North

Yarrabah Far North

How to read the HCP table

The table on the next few pages lists Home Care Packages approved providers in alphabetical order, detailing the Home Care Package levels they offer and if they offer any package supplements.

Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au .

The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance.

The hours of care are increased at each level of care, which means more hours of care and services are provided under Home Care Package Level 4 and the least amount of hours under Home Care Package Level 1.

Package supplements, like the Dementia Supplement Z and the Veterans’ Supplement R, are offered to eligible persons only.

Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y, or for people who live in rural, remote or isolated areas t. The cultural environment g indicates providers offering services from culturally diverse backgrounds.

Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

These icons help you find the packages that are most suitable for you.

ZGeneral packages suitable for all eligible clients

Packages for people with dementia

These icons help you find the packages that are most suitable for you.

ePackages for people who are financially or socially disadvantaged

YPackages for people with housing needs and at risk of homelessness

Packages for people who live in rural, remote or isolated areas

RPackages for Veterans

Cultural Environment

ZGeneral packages suitable for all eligible clients

Packages for people with dementia

These icons help you find the packages that are most suitable for you.

ePackages for people who are financially or socially disadvantaged

YPackages for people with housing needs and at risk of homelessness

Packages for people who live in rural, remote or isolated areas

Note: 1. Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese2. Arabic, Bosnian, CALD, Egyptian, Islamic, Lebanese, Muslim, South African, Turkish

R

Packages for Veterans

Cultural Environment

Note: 1. ATSI, Asian, LGBTIQ - Medication Assistance3. Bosnian, CALD, Croatian, European, Former Yugoslavian, Italian, LGBTIQ, Macedonian, Maltese, Russian, Serbian, Slavic, Turkish, Ukrainian 2. Meals on Wheels & Lite n' Easy available

Culturally Appropriate Aged Care Homes

Table of aged care homes/residential care facilities offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race, or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding, or heightened understanding of the special needs of the cultural group.

Culturally Appropriate Aged Care Homes continued

Culturally Appropriate Home Care Packages

Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Culturally Appropriate Home Care Packages continued

Culturally Appropriate Home Care Packages continued

Abbreviations

AC................................................................................... Aged Care

ACAT Aged Care Assessment Team

ACHA Assistance with Care & Housing for the Aged

ACL Aged Care Living

ACS Aged Care Service(s)

Apts Apartments

RAC.............................................................. Residential Aged Care RAD Refundable Accommodation Deposit

RAS Regional Assessment Service Reg Regional Res Residential Ret/Retire Retirement

Assoc Association

ATSI Aboriginal, Torres Strait Islander

Aust Australian

CALD Culturally and Linguistically Diverse

CBC.................................................................... Centre Based Care

CC Community Care

CHSP Commonwealth Home Support Programme

COMPARE CHOOSE CONTACT

Com’ty Community

Coop Cooperative

CS Community Service(s)

Ctr Centre

Compare, choose and contact 5,000+ nursing homes, retirement villages and home care providers. Dynamic mapping helps you search your suburb or council area for the care you need. Unlock free member benefits including:

DAP Daily Accommodation Payment

• Create and save multiple application forms

DBMAS Dementia Behaviour Management Advisory Service

Dis Disability

• Apply to numerous nursing homes using the one application

Dist District

• Track your progress via the application and enquiry history

DTC Day Therapy Centre

AgedCareGuide.com.au

DVA Department of Veterans’ Affairs

Estn Eastern

Fmr

RV Retirement Village SBRT Severe Behaviour Response Team

CARE WEBSITE

SE South East Serv Service(s) SL........................................................................ Supported Living Soc Social SRS Supported Residential Service SSG Social Support Group(s) Sth South Sthn Southern STRC Short Term Restorative Care Supp Support SW South West(ern)

TCP Transition Care Program(s)

Trans Transport

VHC Veterans’ Home Care Wstn Western

Finding the smile in every day

At Regis, we believe a good life is built on great relationships.

That’s why we’ve been nurturing trusted connections with our employees, clients, residents and their families for nearly 30 years.

Through our range of tailored aged care services, we are committed to helping people realise their wellbeing goals and lead meaningful lives.

We focus on every person as an individual so we can provide the best possible care and help them find the smile in every day.

Talk to us today and discover the Regis difference.

Queensland Aged Care Homes

Regis Ayr

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Regis Bulimba

Regis Caboolture

Regis Chelmer

Regis Ferny Grove

Regis Gatton

Regis Greenbank

Regis Home Hill

Regis Kirwan

Regis Kuluin

Regis Lutwyche

Regis Maroochydore

Regis Redlynch

Regis Salisbury

Regis Sandgate-Griffith

Regis Sandgate-Lucinda

Regis Sandgate-Musgrave

Regis Sippy Downs

Regis The Gap

Regis Whitfield

Regis Wynnum

Regis Yeronga