Aged Care Guide NSW & ACT 2021/22 by DPS Publishing

2021

AGED CARE GUIDE A

DPS

PUBLICATION

New South Wales & ACT

Home Care | Residential Care | Retirement Living AgedCareGuide.com.au | TalkingAgedCare.com.au @TalkingAgedCare / TalkingAgedCare |

ALITY PSEst.QU1999

ANG5380

Northern Beaches

Richmond

Hawkesbury The Ponds

Penrith

Warriewood

Glenhaven

Turramurra

Castle Hill

Gordon^

Penrith Caddens

Forestville

^opening 2022

Winston Hills Rooty Hill

Parramatta Glebe Rushcutters Bay

Sydney City

Woollahra

Liverpool South Hurstville

Oran Park

Jannali

*Residential care opening at Oran Park late-2020

Kirrawee

Malabar

Taren Point

Cronulla

Minto Village † †

opening mid-2021

Campbelltown

Key Retirement Living Residential Care Woonona

Wollongong Bowral Dapto

Port Kembla

Further South Nowra

Call 1300 111 278 anglicare.org.au

- add a green circle next to the blue triangle for - remove Beecroft and triangle - add a blue triangle next to the green circle for - add an asterisk at the bottom of the page to re

Experience the Anglicare difference At Anglicare, we’re all about providing you with life-enriching support, now and in the future. We are a Christian not-for-profit organisation with over 160 years of experience in supporting residents and clients of the Greater Sydney and Illawarra regions, so you can be sure that we have a service that meets your needs.

Anglicare can support you in many ways: Gordon

Home care

Affordable rental Housing for older people

Government-funded and private Oran Park and add an asterisk next to it ead *Residential care opening at Oran Park late-2020 services across the Greater Sydney and Illawarra regions

Other aged care services Retirement living

24 Villages

Dementia and mental healthcare, palliative care, nutrition, falls prevention, clinical research, and lifestyle support

Residential care homes

Pastoral care

24 Homes

Respite

Social groups, in-home and centre-based respite across the Greater Sydney and Illawarra regions

Spiritual and emotional support

Community services

Food and financial assistance, migrant and refugee services, counselling and mental health

Contents

Aged Care Guide

NSW & ACT 2021

From the Managing Editor....................................................................................................................................................................................................................... 4 COTA message.................................................................................................................................................................................................................................................................... 6 How to use the Aged Care Guide................................................................................................................................................................................................ 8 Aged care explained.............................................................................................................................................................................................................................................. 9 Useful phone numbers..................................................................................................................................................................................................................................... 9 My Aged Care.................................................................................................................................................................................................................................................................. 13 Home care flow chart...................................................................................................................................................................................................................................... 16 Support at home....................................................................................................................................................................................................................................................... 17 – Commonwealth Home Support Programme........................................................................................................................................18 – Home Care Packages..............................................................................................................................................................................................................................24 – Self-managed Home Care Package...........................................................................................................................................................................36 – Private home care.........................................................................................................................................................................................................................................39 – Veterans’ support..........................................................................................................................................................................................................................................40 – Respite at home...............................................................................................................................................................................................................................................42 – Transition Care....................................................................................................................................................................................................................................................43 – Short Term Restorative Care....................................................................................................................................................................................................44 – Centre Based Care........................................................................................................................................................................................................................................45 – Day Therapy Centres............................................................................................................................................................................................................................. 46 – Community Visitors Scheme...................................................................................................................................................................................................47 Mobility........................................................................................................................................................................................................................................................................................ 48 Transport.................................................................................................................................................................................................................................................................................. 50 Nutrition..................................................................................................................................................................................................................................................................................... 51 Regional Assessment Service (RAS).................................................................................................................................................................................. 52 Aged Care Assessment Team (ACAT)............................................................................................................................................................................. 53 Aged care flow chart........................................................................................................................................................................................................................................ 56 Aged care homes..................................................................................................................................................................................................................................................... 57 – Cost for residential care....................................................................................................................................................................................................................65 – Payment options: RAD and DAP.....................................................................................................................................................................................69 – Applying to aged care homes............................................................................................................................................................................................ 70 – Waiting for residential care........................................................................................................................................................................................................71 – Deciding on a home................................................................................................................................................................................................................................73 – Moving into a home................................................................................................................................................................................................................................79 – Daily living in a nursing home.............................................................................................................................................................................................83 – Resident agreement............................................................................................................................................................................................................................... 87 – Residential respite........................................................................................................................................................................................................................................88 – Extra services..........................................................................................................................................................................................................................................................91 Cultural services........................................................................................................................................................................................................................................................ 92 Special needs groups...................................................................................................................................................................................................................................... 96 Aged care checklist. ............................................................................................................................................................................................................................................ 99 Frequently asked questions.........................................................................................................................................................................................................103 Supported living...................................................................................................................................................................................................................................................105 Retirement living.................................................................................................................................................................................................................................................107 Placement consultants............................................................................................................................................................................................................................119 – Case management................................................................................................................................................................................................................................. 121 Financial advice......................................................................................................................................................................................................................................................122 – Sell your home ‘stress free’.................................................................................................................................................................................................... 128 – De-stressing your move............................................................................................................................................................................................................ 129 Estate planning.......................................................................................................................................................................................................................................................130 Advocacy...............................................................................................................................................................................................................................................................................133 Dementia support..............................................................................................................................................................................................................................................134 End of life care...........................................................................................................................................................................................................................................................141 Carer Support..............................................................................................................................................................................................................................................................142 Profiles*...................................................................................................................................................................................................................................................................................144 Directory Lists & Reference Indexes – Directory contents page........................................................................147 This section includes all the lists and reference tables to make finding a home or service so much easier: ACAT regions, Council Districts referencing, Suburb & Town, Area maps, Lists of Aged Care Homes, Retirement Accommodation, Home Care Packages, In Home Care Services, Centre Based Care, Day Therapy Centres, and Products & Services.

* Some advertisers choose a profile format to promote their organisation/aged care facility. These are paid advertisements.

AgedCareGuide.com.au

NSW & ACT 2021

We’re there for you every step of the way.

Supporting you to live your life, your way. With 100 years of experience providing care and support for older Australians, you’re in expert hands with Uniting. Uniting home and community care Quality, tailored care that supports you to live independently in your own home. Uniting residential aged care Personalised care including 24/7 nursing, respite and dementia care.

Get in touch 1800 864 846 ask@uniting.org Visit uniting.org/aged-care or scan the code © Copyright Uniting NSW.ACT 2020

20-RHC-422 - NOV20

Aged Care Guide

NSW & ACT 2021

From the Managing Editor

Welcome to the 2021 edition of the Aged Care Guide New South Wales & ACT. For more than 20 years, the Aged Care Guide, previously known as the DPS Guide to Aged Care, has provided seniors and their families with essential information about aged care in Australia. Our print and online publications are an essential tool to help you understand and access aged care services – from home and community care through to residential care accommodation and retirement living options. To help you understand the aged care process even better we have created easy to follow flow charts which visualise your options and the steps to take for home care and residential aged care. The articles in the front half of the book give detailed descriptions of the various aged care services available and discuss any financial and legal issues you need to be aware of, as well who can assist with expert advice around advocacy and placement. The directory section at the back provides a comprehensive list of all Australian Government subsidised residential accommodation and approved home care package providers. An extensive list of retirement living operators and private providers of homes and services are also included.

You can use the printed Aged Care Guide in conjunction with our website – AgedCareGuide.com.au – which provides greater detail on the services offered by individual aged care homes, home care providers, retirement villages, as well as professional services and products.

Simply type in the associated ‘DPS Web ID’ number from this book in the space provided on the website to link directly to a chosen home, service or product. Current bed vacancies, as well as home care availability and retirement units for sale or lease, are also listed on the website.

Alternatively you may wish to use our Compare & Connect tool to help you find and compare aged care providers that best meet your needs and search criteria in your preferred area to help with the decision making process. We are also promoting transparency in the sector and open up dialogue between consumers and providers through our feedback platform Care Opinion on Aged Care Guide, which gives you the opportunity to share positive or negative stories about your aged care experience with a service and for providers to respond to this feedback and address any potential concerns. We would like to wish you all the best as you embark on your journey in locating the home or services to suit your needs. When engaging a service, please advise the aged care home, retirement village, community care provider, or product and service provider that you found their details in the Aged Care Guide. We welcome any suggestions on information we can provide in the next edition of the Aged Care Guide or on AgedCareGuide.com.au to further assist in your journey. Simply email margot.white@dps.com.au . I look forward to hearing from you.

Aged Care Guide New South Wales & ACT 2021 21ST Edition Printed January 2021 RRP $66, inc GST Managing Editor Margot White margot.white@dps.com.au Chief Executive Officer Michelle Beech

Margot White – Managing Editor

DPS Publishing Pty Ltd ● 1300 186 688 ● 145 South Tce, Adelaide SA 5000 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730 Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 in Australia 1300 186 688

The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark.

Huntingdon Gardens Aged Care Modern NEW residential aged care in Heart of St George area Register your interest now — (02) 9597 1655 or (02) 8080 3850 info@huntingdongardens.com.au

www.huntingdongardens.com.au

Huntingdon Gardens has been providing lifestyle assistance and care in a warm, open and friendly environment for over 45 years. Our facility offers Assisted Living Residential Care and Assisted Living Dementia Specific Care and Extra Services in compliance with the highest standards. Beyond just being a place of residence, we pride ourselves on creating and providing a personal and home-like environment. We offer not only physical assistance but also fulfilling your EMOTIONAL and SPIRITUAL NEEDS. At Huntingdon Gardens, you can continue to enjoy life to the fullest: •

Our residents have the freedom to enjoy a variety of leisure activities, such as weekly sports day, music therapy and chore Thursdays, as well as access to services like a Café with a beautiful alfresco dining area

•

State-of-the-art gymnasium with a range of fitness and wellness equipment

•

In-house cinema featuring a 130 inch screen powered by the latest in projection technology – movie sessions will run daily

•

In-house theatre equipped with premium acoustic and surround sound technology for special events and entertainment

•

Pain and wellness clinic staffed by a registered physiotherapist and exercise physiologist

•

Convenient on-site pathologist and pathology collection equipment

•

Private dining room (function room) which residents and visiting friends and families can book for private functions like birthday celebrations

•

Beautifully designed gardens and courtyards with resting areas throughout the facility

•

Reflection room or chapel to provide all residents the freedom to practice their religious beliefs

•

Innovative German designer porcelain tableware (Schönwald Donna Senior range) specifically designed for seniors to aid dining mobility, coordination and enjoyment

•

Luxury mini Coach for regular outings

Register your interest now, Call Karen on (02) 8080 3850. We provide 24/7 care in this ‘state of the art’ facility. Offering entertainment, leisure and lifestyle in a safe environment. Proudly Managed by Trinity Management Services P/L

Aged Care Guide

NSW & ACT 2021

COTA message “COTA Australia is the peak national advocacy body for older Australians across all areas of government policy. In aged care we have been at the leading edge of reform pressure for over a decade. We are the leading advocate for much greater consumer choice and control in aged care. We have had some success; more is in the pipeline and I expect the

Royal Commission into Aged Care Quality and Safety to result in more. COTA Australia’s partnership with DPS’ Aged Care Guide is also focused on improving

consumer information and choice about services and providing opportunities for direct consumer feedback and comment on services.

By creating a platform on which you can choose between providers, and by giving you the opportunity to ‘Leave a Review’ of any service or village, DPS is strengthening consumer information and choice. This has always been a goal for DPS since its inception.

Aged care in Australia is now on the cusp of really major change. A reform process has been underway for a while, although it’s faltered at times and proceeded in fits and starts.

COTA message

Government is still implementing, or yet to implement, decisions announced in the May 2018

Federal Budget package “More Choices for a Longer Life”, which COTA Australia was a partner in developing.

Some things have been done, some are in process, a few big ones have been fudged – like implementation of the Aged Care Workforce Strategy (for which the sector is also at fault),

creation of a single home care program and assessment service (Government dropped the ball twice), and replacement of the current bed allocation process with consumer fund holding (Government dragging its feet again).

This process will now be overtaken by Government response to the Royal Commission’s Final Report due by 26 February 2021. In its Financing Aged Care paper, the Commission flagged

that it’s likely the recommendations will increase the current $20 billion cost of aged care by between 50 percent and 100 percent – or by an extra $10 billion to $20 billion per year!

We already know that the Workforce Strategy was costed at about $3 to $3.5 billion a year, and the Department estimates that reducing the Home Care Package waiting time to a maximum

of two months will cost $2 to $2.5 billion. So that’s $5 to $6 billion that’s pretty well inevitable.

Some billions more will come through increasing base funding in residential care and properly indexing it.

The other unavoidable force for transformation of aged care will be the COVID-19 experience, the implications of which will reverberate in aged care well beyond the time the virus has been defeated. The preference for home care over residential care will be reinforced and

probably heightened. The public will more forcefully demand better resourced, higher quality aged care.

Amidst all this change, an independent, unbiased resource such as this Aged Care Guide,

together with the online directory AgedCareGuide.com.au, assists you to make the best

aged care choices for your specific circumstances, and can help you take greater control of your care.”

Ian Yates AM Chief Executive COTA Australia

was just as worried as you are.

Choosing the next step in life is scary. It can be overwhelming when you’re about to leave everything familiar behind. Sales people are telling you about how great their food is. What wonderful hotel services they have. How new and shiny their rooms are. And you’re thinking “these should be my basic rights!” What really matters, is that you feel you are still going to live a meaningful life.

Choice and relationships are at the core of this. Because when you can trust the people around you, and feel comfortable to be yourself, when you can choose what a meaningful life looks like, and be supported to live it, that’s when you’ll feel at home. That’s why at St Vincent’s, residents aren’t a checklist. We aren’t just providing a service... We are looking after family. Family like Mary.

Find out how St Vincent’s is changing aged care. Phone: 1800 778 767

Aged Care Guide

NSW & ACT 2021

How to use the Aged Care Guide

The articles up to page 143 will help you become better informed about aged care, community care and retirement living.

The Aged Care Guide also includes a comprehensive directory of residential aged care homes (for NSW see pages 156 –207, for ACT see pages 208 –209); retirement accommodation (see pages 211 –218); home care packages (for NSW & ACT see pages 221 –234); and facilities or services specific to your cultural background (see pages 234 –241).

How do I find what I’m looking for?

There are a number of ways you can use the Aged Care Guide in order to find aged care homes, retirement accommodation, home care packages, products or services.

The index on page 264 can help you to find the main information topics in the book and can direct you to the different directory tables for aged care homes, retirement villages, in home care options or product/services in the back of the Guide. Each Council District (also known as a Local Government Area or LGA) on the referenced page includes a list of suburbs with homes or villages in each suburb listed in alphabetical order.

You will find some retirement accommodation listed within the residential directory where they are co‑located on the same geographical site as the aged care home.

Locality search: If you know the Council District, suburb or town, then use the cross reference index on pages 152 –155. Each of these lists are in alphabetical order and you can then refer to the page referenced. Cultural search: If you are of non-English speaking background, or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on pages 234 –241.

Searching for other services . . .

If you are looking for In Home Care Services, Centre Based Care, Day Therapy Centres or other Products and Services, you can find this in grid form in the directory section (pages 242 –261).

Visit AgedCareGuide.com.au for a complete list of services available near you.

DPS

Aged Care Guide

150

2 1 ST E d i t i o n

AGED CARE GUIDE

NSW & ACT 2021

TWEED KYOGLE

PUBLICATION

BYRON

LISMORE

BALLINA

RICHMOND VALLEY

TENTERFIELD

MOREE PLAINS

CLARENCE VALLEY

NAMBUCCA KEMPSEY

GUNNEDAH

WALCHA PORT MACQUARIE-HASTINGS

WARREN BOGAN

BELLINGEN

TAMWORTH

LIVERPOOL PLAINS

GILGANDRA

COBAR

WARRUMBUNGLE UPPER HUNTER NARROMINE DUBBO MUS

MID WESTERN

BLAND

BATHURST

LITHGOW

BLAYNEY OBERON

WEDDIN

WOLLONDILLY

HILLTOPS

TEMORA

WOLLONGONG

UPPER LACHLAN

NARRANDERA

COOLAMON

GOULBURNMULWAREE

JUNEE

LOCKHART

SNOWY VALLEYS

ACT

Home Care | Residential Care |

CENTRAL DARLING

CALD

Aurrum Aged Care Erina

Erina 1800 287 786 13823

CALD

SummitCare Penrith

CALD

Aurrum Aged Care Kincumber

Kincumber 1800 287 786 13085

CALD

SummitCare Smithfield

Aurrum Aged Care Norah Head

Norah Head 1800 287 786 13686

CALD CALD

Aurrum Aged Care Terrigal Drive

CALD

Aurrum Aged Care Wyoming

WENTWORTH

Northern Sydney South Eastern Sydney

Southern NSW

South Western Sydney

South Western NSW

Inner Western Sydney

Western NSW

Western Sydney

Byron Aged Care Cameron Park Care Community

St Marys 9673 6999

SummitCare Wallsend

Wallsend 4944 1500

18866

SummitCare Waverley

Waverley 9387 3872

14054

Bankstown 9708 9400 Bathurst 6334 7000 Lakemba 9784 3100

22164 13276 14320 13267

CALD CALD CALD CALD

The Royce Manor

Penrith 4720 5633

Tweed Heads 07 5590 2800 18792 Tweed Heads West 07 5599 6900 13087

Villaggio Sant' Antonio Resi Aged Care Wahroonga Place Care Community

Carino Care at Rockdale Chiswick Manor Care Community

CALD

Whiddon Belmont

Byron Bay 6685 6728

13301

CALD

Whiddon Bourke

Cameron Park 4944 1300

19826

Cambodian Indochinese Aged Care Services

Banksia 9567 5333 Chiswick 9370 0600

Coffs Harbour Grange Care Com'ty

Coffs Harbour 6659 4800

Denhams Beach Care Community

Denhams Beach 4412 3400 Dubbo 5852 1600 Katoomba 4780 0600

13261

13565 19827 18791 13180 14204 13278

Blacktown 1800 864 846 13222 Page 6255 1794

12864

Wahroonga 9372 3800

13010

Belmont 1300 738 388 13963 Bourke 1300 738 388 13285 Bonnyrigg 8786 1888

Cambodian SummitCare Canley Vale

Canley Vale 9728 1200

Chinese

Acacia Centre

Marrickville 9089 8000

ACDMA Aged Hostel

Canley Vale 9754 1343

Chinese Chinese Chinese Chinese

38776

Tweed River Care Community

CALD CALD

Bossley Park 9426 1500

12881

Tweed Valley Care Community Uniting Mullauna Blacktown

21093 13854

Dubbo Homestead Care Community Killara Glades Care Community KOPWA Archbold House

Adria Care Ainsley Nursing Home

Stirling 6288 0198 Burwood 9124 9201

18842 14308 13708 13534 12857 13233

Belmore Place Care Community

Lakemba 9784 3100

Killara 8467 3200

13378

Chinese

Bernard Chan Nursing Home

Burwood 8741 0288

13266

Roseville 9412 0284

13524

Chinese

Canterbury Place Care Community

Campsie 9784 2111

14266

Chinese

Maitland Grange Care Community

Rutherford 4015 3000

CALD

Marco Polo Unanderra Care Services

Unanderra 4272 7700

13587

Chinese

Castle Hill Aged Care Home

Castle Hill 9680 8330

18888

Meadowbank Grove Care Community

West Ryde 8878 5200

14293

Chinese

Chow Cho-Poon Nursing Home

Earlwood 9559 4088

14224

CALD CALD

Murwillumbah Greens Care Comt'y

Murwillumbah 6670 9700

Narrabeen Glades Care Community

Warriewood 9910 7600

Narrandera Homestead Care Com'ty

Narrandera 6959 5300

Narraweena Grove Care Community

Narraweena 8978 3100

Norah Head Care Community Orange Grove Care Community

CALD

Portland Tabulam Health Centre

CALD

Quakers Hillside Care Community

CALD

Toukley 4352 8900 Orange 6363 4300

Rocky Point Residence RSL LifeCare Bill McKenzie Gardens

12999 13555 13896 13001 13142 13194

Chinese Chinese Chinese Chinese Chinese Chinese

CASS Residential Aged Care Facility

Fairlea @ Harris Park Fairlea @ Penshurst Fairlea @ Rosehill Fairmont Aged Care Heritage Pennant Hills

Campsie 9789 4587

Harris Park 9637 8480 Penshurst 9570 8912 Rosehill 9637 8480 Bexley 9567 2279 Pennant Hills 9875 4811

21065

18512 13126 13127 14288 13870

Indochinese Aged Care Services

Bonnyrigg 8786 1888

Portland 6359 2666

13369

Chinese

Japara Forest View

Chatswood 9419 7260

12956

Quakers Hill 8818 6500

13567

Chinese

Lucy Chieng Aged Care Centre

Hurstville 8558 8088

19165

Raymond Terrace Gardens Care Com'ty Raymond Terrace 4980 0000

CALD CALD

13011

14320

CALD

BALRANALD

Retirement Living

SummitCare St Marys

CALD CALD

Blacktown 9852 9600

Katoomba Views Care Community

CALD CALD

12958 13140

Erina 1800 287 786 21217

Greenhill via Kempsey 6560 2120

Bossley Parkside Care Community

CALD CALD

CALD

Penrith 4721 2512 Smithfield 9755 7333

Wyoming 1800 287 786 13851

Berkeley Vale 4337 0000

Blacktown Terrace Care Community Booroongen Djugun ACF

CALD

AgedCareGuide.com.au | TalkingAgedCare.com.au @TalkingAgedCare / TalkingAgedCare |

Bankstown Terrace Care Community Bathurst Riverview Care Community Belmore Place Care Community Berkeley Vale Care Community

CALD CALD

CALD

Greater Sydney Metropolitan

Australian Capital Territory Northern NSW

13190 12918 13556 20596 13807 14207

CALD

Regional NSW BROKEN HILL

ALITY PSEst.QU1999

Stanmore 8594 6900 Liverpool 9602 9044

CALD UNINCORPORATED NSW

13333

Plumpton 1800 870 427 13258 Plumpton 9675 3285

Liverpool 9602 9044

CALD

BEGA VALLEY

Bomaderry 4429 1200 Springwood 4754 6000

Baulkham Hills 8865 3600

SummitCare Liverpool 155 SummitCare Liverpool 173

CALD

SNOWY MONARO

Shoalhaven Place Care Community Southern Cross Care St Francis’ RAC Springwood Greens Care Community St Simeon Village Stanmore Place Care Community SummitCare Baulkham Hills

CALD CALD

CALD

EUROBODALLA

ALBURY

CALD CALD CALD CALD CALD CALD

20776

13200

CALD

QUEANBEYANPALERANG

GREATER HUME

20108

DPS Web ID 12845

12961

CALD

YASS VALLEY

WAGGA WAGGA

FEDERATION BERRIGAN

13214 12857

Annandale 1300 362 481 13873 Bankstown 9791 9609

264

235

PHONE (02)

Lyneham 6263 9500 Rutherford 4015 3800

Auburn 9643 3200

CALD

SHOALHAVEN

COOTAMUNDRAGUNDAGAI EDWARD RIVER

MURRAY RIVER

KIAMA

Stirling 6288 0198

Parramatta 1300 111 278 14003

Rutherford Park Care Community

Ashfield 8799 7000

CALD

WINGECARRIBEE SHELLHARBOUR

LEETON MURRUMBIDGEE

Bourke 1300 738 388 13285 Chester Hill 9645 3388

Aged Care Home Name RSL LifeCare Sir Leslie Morshead Manor

Ashfield Terrace Care Community

CALD

See Sydney Inset

Whiddon Bourke Abel Tasman Village Adria Care Anglicare Thomas Street Lodge Annandale Grove Care Community Arete Health Care Bankstown

Cultural Group CALD CALD

Auburn Glen Care Community

CALD

CENTRAL COAST

DPS Web ID 13751

CALD

PORT STEPHENS MAITLAND NEWCASTLE LAKE MACQUARIE

HAWKESBURY

BLUE MOUNTAINS

ATSI CALD CALD

PHONE (02)

Ballina 6620 5800

Belmont 1300 738 388 13963

CALD

DUNGOG

CESSNOCK

COWRA

GRIFFITH

OOK

SINGLETON

CABONNE ORANGE

FORBES

HAY

LBR WEL

MID COAST

PARKES

LACHLAN

CARRATHOOL

Whiddon Belmont

CALD COFFS HARBOUR

ARMIDALE URALLA

COONAMBLE

Aged Care Home Name St Andrew's Village

CALD

GLEN INNES SEVERN

WALGETT

NARRABRI

Cultural Group ATSI ATSI

CALD

INVERELL GWYDIR

BREWARRINA

BOURKE

AgedCareGuide.com.au

NSW & ACT 2021

These maps provide you with a geographical reference to the LGA areas in New South Wales (NSW) including Australian Capital Territory (ACT).

New South Wales & ACT

How to use the Aged Care Guide

The information featured in the Aged Care Guide New South Wales and ACT 2021 will inform you on a number of considerations when choosing accommodation and care options.

13139

Chinese

PAC Thornleigh

18842

Thornleigh 1800 722 679 14352

Beverley Park 7909 0778

20587

Chinese

Portland Tabulam Health Centre

Portland 6359 2666

13369

Page 6123 9000

12849

Chinese

Rosemore Aged Care

Belmore 9718 6156

13706

2/2/21 11:01 am

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2/2/21 11:03 am

NSW & ACT 2021

Day Therapy Centres.................................................................................................46 Directory listings ................................................................................................ 259 Deciding on a home .................................................................................................73 Definitions of often used terms........................................................... 148 -149 Dementia support .................................................................................................. 134 Dementia and aged care ............................................................................... 137 Changed behaviours ........................................................................................ 138 Specialised support .......................................................................................... 139 Where can I get help?...................................................................................... 137 Directory index......................................................................................................... 147 Aged care home listings ..................................................................... 157-209 Centre Based Care listings.................................................................. 253-258 Council reference index .................................................................................. 152 Culturally appropriate homes and services ............................. 234-241 Day Therapy Centres listings........................................................................ 259 Home Care Packages listings............................................................ 219-234 In home care provider listings ......................................................... 242-252 Local Government Area (LGA) reference index ................................. 152 Organisation & business index........................................................ 262-263 Products & services listings............................................................... 260-261 Retirement accommodation listings ........................................... 211-218 Suburb and town reference index................................................. 153-155 Disability.........................................................................................................................96 End of life .................................................................................................................... 141 Family and friends............................................................................................. 142 Palliative care in a nursing home ............................................................. 141 Residents with dementia .............................................................................. 142 Services to help at home ............................................................................... 141 Estate planning........................................................................................................ 130 Executors ................................................................................................................ 130 Extra services ...............................................................................................................91 Additonal services ................................................................................................91 Fees ..............................................................................................................................91 Listings.......................................................................................................... 210-211 Financial advice ....................................................................................................... 122 Financial counselling ....................................................................................... 124 How an expert can help ................................................................................. 122 Important questions to ask.......................................................................... 123 Paying for your care.......................................................................................... 122 What will it cost.................................................................................................. 123 What you ought to know - five facts ...................................................... 126 Financially disadvantaged....................................................................................97 Frequently asked questions .............................................................................. 103 Home Care flow chart..............................................................................................16 Home Care Packages (HCPs) ................................................................................24 Approved providers .............................................................................................29 Are you eligible? ....................................................................................................26 Care Agreement .....................................................................................................29 Cost ...............................................................................................................................30 Directory listings ..................................................................................... 219-234 Exit fees ......................................................................................................................34 How much you will pay .....................................................................................31 Priority ........................................................................................................................29 Quality and complaints .....................................................................................35 Services not provided .........................................................................................26 Services provided..................................................................................................25 Types of packages ................................................................................................24 Homeless ........................................................................................................................97

Abbreviations............................................................................................................ 146 Aboriginal and Torres Strait Islander (ATSI) ................................................96 Advocacy...................................................................................................................... 133 Aged Care Assessment Team (ACAT) ...............................................................53 Appeal .........................................................................................................................53 Assessment ..............................................................................................................53 Referrals .....................................................................................................................53 Regions .................................................................................................................... 146 Aged care checklist ...................................................................................................99 Aged care explained....................................................................................................9 Aged care homes .......................................................................................................57 Accommodation payments .............................................................................66 Accreditation and certification......................................................................61 Basic Daily Fees ......................................................................................................65 Charter of Rights ...................................................................................................63 Complaints................................................................................................................64 Costs .............................................................................................................................65 Cultural HCP listings .............................................................................. 237-241 Cultural home listings .......................................................................... 234 -237 Directory listings ..................................................................................... 157-209 Extra service listings ............................................................................. 210-211 Homes and their services .................................................................................58 How much will I pay............................................................................................66 Payment Options ..................................................................................................69 Quality standards..................................................................................................62 RAD & DAP ................................................................................................................69 Where do I start .....................................................................................................57 Applying to a home..................................................................................................70 Assessments ......................................................................................................... 52-53 Care leavers ...................................................................................................................96 Carer support ............................................................................................................ 142 Counselling services ......................................................................................... 143 Support groups ................................................................................................... 142 Support lines ........................................................................................................ 143 Centre Based Care Services...................................................................................45 Directory listings ..................................................................................... 253-258 Commonwealth Home Support Programme (CHSP) ............................18 Am I eligible? ..........................................................................................................21 Directory listings ..................................................................................... 242-252 Types of services provided ...............................................................................18 Urgent needs ...........................................................................................................21 What is CHSP? .........................................................................................................18 Who is CHSP for? ...................................................................................................21 Who pays for CHSP services?..........................................................................22 Community Visitors Scheme................................................................................47 Consumer Directed Care.........................................................................................17 Costs for residential care........................................................................................65 Culturally and Linguistically Diverse (CALD) people..............................96 Cultural services .........................................................................................................92 Breaking language barriers ............................................................................94 Directory listings .................................................................................... 234-241 Cluster facilities......................................................................................................93 Partners in Culturally Appropriate Care ...................................................94 Daily living in a nursing home ...........................................................................83

n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n

How to use the Aged Care Guide .........................................................................8 LGBTIQ ..............................................................................................................................97 Mobility ...........................................................................................................................48 Assistive technology solutions ......................................................................49 Improve access .......................................................................................................48 Mobility aids ............................................................................................................48 Safety at home .......................................................................................................48 Moving into a home.................................................................................................79 Making the transition ........................................................................................80 What can you bring .............................................................................................79 My Aged Care ...............................................................................................................13 Nutrition .........................................................................................................................51 Placement consultants ........................................................................................ 119 Case management ............................................................................................ 121 Choosing a placement consultant............................................................ 120 How a placement consultant can help .................................................. 119 Negotiate and advocate for you ................................................................ 119 Resolving family disputes ............................................................................. 120 Private home care......................................................................................................39 Regional Assessment Service (RAS)................................................................52 Assessment ..............................................................................................................52 Referrals .....................................................................................................................52 Regaining your independence ...........................................................................43 Resident Agreement ................................................................................................87 Retirement living.................................................................................................... 107 Choosing a village ............................................................................................. 112 Departure/exit fee............................................................................................. 111 Deposit or entry contribution ..................................................................... 108 Directory listings ..................................................................................... 211-218 Disputes................................................................................................................... 116 Fees and charges ................................................................................................ 108 Independence ...................................................................................................... 115 Independent living ........................................................................................... 107 Ownership.............................................................................................................. 108 Residential aged care ...................................................................................... 107 Sense of community ........................................................................................ 116 Serviced apartments ....................................................................................... 107 Types of villages.................................................................................................. 107 Residential Care flow chart ..................................................................................56 Respite ............................................................................................................10, 42,88 At home......................................................................................................................42 Centre Based Respite Care ...............................................................................42 Cost ...............................................................................................................................43 Eligibility....................................................................................................................42 Residential respite................................................................................................88 Rural & Regional clients.........................................................................................97 Short Term Restorative Care ................................................................................44 Special needs groups ...............................................................................................96 Support at home ....................................................................................................9,17 Supported living ..................................................................................................... 105 Care Communities ............................................................................................. 105 Choosing a community .................................................................................. 105 Transition Care.............................................................................................................43 Useful phone numbers ..............................................................................................9 Veterans ..........................................................................................................................97 Veterans' support ......................................................................................................40 Waiting for residential care..................................................................................71 Vacancy.......................................................................................................................72

n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n

Call 1300 186 688 or email sales@dps.com.au

YOUR DPS SALES TEAM www.AgedCareGuide.com.au

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

03_AC_NSW-ACT_2021_Back-covers-C.indd 150

Aged Care Guide

Index

www.DisabilitySupportGuide.com.au

Matt

Mari

Aged care explained Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what is available to you. What is aged care?

Aged care is a term most easily understood as being nursing homes and home care. It may also refer to community services, specific geriatric health care, and community centres. Below you will find a brief description of what care options might be available to you, which will direct you to the different sections of the Aged Care Guide for more detail.

Support at home

If you want to stay in your own home but need assistance to continue living independently, there are numerous services available, both Government and privately funded, to help you manage better at home. You can choose to pay for help at home yourself or you can get support through Government funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program.

Aged care explained

AgedCareGuide.com.au

NSW & ACT 2021

Useful Phone Numbers ACT Disability, Aged and Carer Advocacy Service . (ADACAS)............................................................................................................................. 02 6242 5060

Aged Care Quality & Safety Commission...................................... 1800 951 822 Carer Gateway.................................................................................................................. 1800 422 737

Carers Australia .............................................................................................................. 1800 242 636 Centrelink – Disability, Sickness & Carers Line ..................................... 13 27 17

Centrelink – Older Australians Line .................................................................... 13 23 00

COTA (ACT)........................................................................................................................... 02 6282 3777

COTA (NSW)........................................................................................................................ 02 9286 3860

Dementia Support Australia........................................................................... 1800 699 799 Department of Veterans’ Affairs................................................................ 1800 838 372

Ethnic Communities’ Council of NSW............................................... 02 9319 0288 Independent Living Centres Australia.............................................. 1300 885 886

LawAccess NSW............................................................................................................. 1300 888 529 Legal Aid ACT.................................................................................................................... 1300 654 314

Multicultural Communities Council of Illawarra................... 02 4229 7566 My Aged Care. .................................................................................................................. 1800 200 422

National Continence Helpline..................................................................... 1800 330 066

National Dementia Helpline........................................................................... 1800 100 500 NSW Ageing and Disability Abuse Helpline.............................. 1800 628 221 NSW Trustee and Guardian............................................................................. 1300 364 103

Older Person’s ACT Legal Service............................................................ 02 6205 3535

Older Person’s Advocacy Network (OPAN). ............................... 1800 700 600

Older Persons Abuse Prevention Referral . and Information (APRIL) – ACT............................................................... 02 6205 3535

Open Arms Veterans’ & Families . Counselling Service................................................................................................ 1800 011 046

Partners in Culturally Appropriate Care (PICAC).................. 02 4229 7566 Public Advocate – ACT Human Rights Commission...... 02 6205 2222

Public Guardian (NSW).......................................................................................... 02 8688 2650

Public Trustee and Guardian (ACT)....................................................... 02 6207 9800 Public Trustee and Guardian (NSW).................................................... 02 8688 2600

Seniors Card (ACT)...................................................................................................... 02 6282 3777 Seniors Card Service (NSW)............................................................................................ 13 77 88

Seniors Information Service (NSW)...................................................................... 13 77 88

Seniors Rights Service (NSW)........................................................................ 02 9281 3600 Service New South Wales................................................................................................. 13 77 88

Services Australia . (formerly Department of Human Services)............................................ 13 24 68 Services Australia - Medicare. ...................................................................................... 13 20 11 Translating and Interpreting Service.................................................................. 13 14 50

Volunteering ACT . (Canberra Community Information)................................................ 02 6248 7988

Aged Care Guide

NSW & ACT 2021

Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance, and home maintenance. Basic assistance is offered through the CHSP. See page 18 for information about how the CHSP may be able to assist you. If your needs exceed the level of support offered though this program, then a Home Care Package can offer higher intensity support to help you stay at home. There are four types of packages delivering different levels of care. Find out more about HCPs on page 24. All Government funded services are listed in this Aged Care Guide as well as a wide range of private services.

Aged care explained

Respite care

Respite care offers the opportunity for both you and your carer to take a break for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and community care services in your own home, and is available under the Commonwealth Home Support Programme (CHSP). See page 42 for more information about home and community respite care or page 88 for residential respite.

Residential aged care

If you are no longer able to remain living independently at home, moving into residential aged care can ensure quality of life and comfort. Other names for residential aged care include aged care home, nursing home and aged care facility. These are all subsidised by the Australian Government. Entry into a Government funded residential aged care home requires an assessment by an Aged Care Assessment Team (ACAT). See page 57 for information about residential aged care, how to access it and what you may need to pay. There are also a number of non Government funded residential aged care homes, often referred to as supported and assisted living complexes. See page 105 for more information.

Retirement living

Retirement villages are not nursing homes. They are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting. Generally, the land is owned by the operator and residents enter into a lease type arrangement so that they can live there for as long as they choose to do so. Some villages may offer units to be purchased on a freehold basis. See page 107 for advice on retirement accommodation.

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IBIS CARE ~ Providing aged care to the St George & Sutherland Shire community tŝƚŚ ƚǁŽ ďĞĂƵƚŝĨƵů ŚŽŵĞƐ ůŽĐĂƚĞĚ Ăƚ ůĂŬĞŚƵƌƐƚ ĂŶĚ DŝƌĂŶĚĂ͕ ĐŚŽŽƐŝŶŐ ƚŽ ůŝǀĞ ǁŝƚŚ /ďŝƐ ĂƌĞ ŵĞĂŶƐ ǇŽƵ ǁŝůů ĂůǁĂǇƐ ďĞ ƐƵƉƉŽƌƚĞĚ ǁŝƚŚ ƌĞƐƉĞĐƚ͕ ŝŶƚĞŐƌŝƚǇ ĂŶĚ ĐŚŽŝĐĞ͘ tĞ ƉƌŽǀŝĚĞ Ϯϰ ŚŽƵƌ ĚĞĚŝĐĂƚĞĚ ĐĂƌĞ͕ ŝŶĚŝǀŝĚƵĂůŝƐĞĚ ĐĂƌĞ ƉůĂŶŶŝŶŐ͕ ĞŶŐĂŐŝŶŐ ůŝĨĞƐƚǇůĞ ĂĐƚŝǀŝƚǇ ƉƌŽŐƌĂŵŵĞƐ͕ ŶƵƚƌŝƚŝŽƵƐ ŚŽŵĞͲƐƚǇůĞ ŵĞĂůƐ͕ Ăůů ĚĞůŝǀĞƌĞĚ ďǇ ŽƵƌ ĞǆƉĞƌƚ ƚĞĂŵ ŽĨ ĐĂƌŝŶŐ ĂŶĚ ĐŽŵƉĂƐƐŝŽŶĂƚĞ ƐƚĂĨĨ͘ KƵƌ ƌĞƐŝĚĞŶƚƐ ĂƌĞ ĞŶĐŽƵƌĂŐĞĚ ƚŽ ŵĂŝŶƚĂŝŶ ƚŚĞŝƌ ůŽĐĂů ĐŽŵŵƵŶŝƚǇ ĐŽŶŶĞĐƚŝŽŶƐ ĂŶĚ ǁĞ ĨŽĐƵƐ ŽŶ ĞĂĐŚ ŝŶĚŝǀŝĚƵĂů ĂŶĚ ǁŚĂƚΖƐ ŝŵƉŽƌƚĂŶƚ Ͳ ƐŽ Ăůů ŽĨ ŽƵƌ ƌĞƐŝĚĞŶƚƐ ůŝǀĞ Ă ŚĂƉƉǇ ĂŶĚ ĨƵůĨŝůůŝŶŐ ůŝĨĞ͘

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B L A K E H U R S T

M I R A N D A

20-24 Cheddar St Blakehurst NSW 2221 02 9546 2159

2c Karimbla Road Miranda NSW 2228 02 9540 4799

www.ibiscare.com.au

Caring for you is at the heart of everything we do

At Presbyterian Aged Care we’re about people. We are one of Australia’s most experienced and trusted providers of aged care services. We’re proudly not–for–profit and all religions and faiths are welcome. We operate 8 quality residential aged care homes and 14 beautiful retirement villages throughout NSW/ACT and offer home care, respite care, dementia care and much more. For more information or to book a private tour of one of our facilities call our friendly team today on 1800 722 679. Visit

www.pacnsw.org.au

Email caresupport@pcnsw.org.au

Residential Aged Care I Retirement Living I Respite and Day Care I Home Care

NSW & ACT 2021

AgedCareGuide.com.au

My Aged Care My Aged Care is a Government operated website and contact centre for people who would like Government support to access in home support, community or residential care. The service can help you find information about subsidised aged care options including the different types of Government funded services available, eligibility for those services, and the associated costs. To receive assistance, you, a family member, carer or client representative can register your details with My Aged Care and you will need to be assessed to access any Government subsidised services.

Visit myagedcare.gov.au or call 1800 200 422 for more information.

Referral code

Once you’ve been assessed and found eligible for services, you should be given a referral code. The service provider of your choice will need this referral code to access your information and manage the referral. The referral code is a five digit number linked to the type of service you are eligible to access. If you need the support of multiple services, you will need multiple referral codes, one for each service. If you are not given a referral code make sure you ask for one so you can discuss your needs with your preferred service provider. If you have been found eligible for a Home Care Package there may be a wait time before a suitable package becomes available. In the meantime, you may be allocated an interim package at a lower level or choose to self-fund your supports. You will receive a letter from My Aged Care to advise you when you have been allocated an available package. To assist you in your search, an independent information source like the Aged Care Guide publications and the linked AgedCareGuide.com.au website can help. These resources give a comprehensive overview of all care options and care providers available. Through our online tool Care Opinion on AgedCareGuide.com.au, you can read stories from other consumers about their experience with specific providers to assist with your decision making.

My Aged Care

My Aged Care then assigns you with an Aged Care user ID and keeps a central client record which includes your assessed needs and the Government funded care services being provided.

Making every day the best it can be www.allity.com.au

Welcome to Allity Aged Care We are a network of 44 Homes located across Victoria, New South Wales, Queensland and South Australia. The collective experience of our local and national staff and management teams make us one of the most respected and established providers within the Australian aged care industry. We are committed to making every day the best it can be for everyone around us. This is all encompassing; in the way we provide individualised support for our residents’ ongoing health and wellness; the development of our staff and in our focus on building strong community networks. Proud to be called home – every Allity Home is exactly what the name implies – a place where our residents can continue to share every day experiences with their families, make it their own and maintain active and rewarding lifestyles in a meaningful way. When life’s day-to-day tasks become increasingly challenging, we have the expertise to help you or a family member make informed choices that best suits each individual’s circumstances. Whether the need is short-term assistance or long-term care, we look forward to providing you with the guidance and forward planning to make the transition to care with confidence.

Bass Hill Aged Care 119 Robertson Road, Bass Hill ( 02) 9644 6122 Nestled in peaceful surrounds in Sydney’s South West, Bass Hill offers secure single and shared rooms in an intimate and homely environment. The Home has an unrivalled reputation for providing the highest standards of individualised care.

Bayside NSW Aged Care 136 Marconi Road, Bonnells Bay ( 02) 4973 6799 Bayside offers spacious single and shared rooms with a specialised Dementia-specific neighbourhood. The Home features a variety of landscaped gardens for residents to enjoy and encourage social activity with friends, family and fellow neighbours.

Making every day the best it can be | www.allity.com.au

Beechwood Aged Care 3-17 Albert Street, Revesby ( 02) 8774 5400

Pemulwuy Aged Care 11 Pastoral Circuit, Pemulwuy ( 02) 8863 9000

Beautifully renovated one level residence offering its own hair salon and café, with spacious single and companion rooms all designed with large private ensuites. A variety of sunny internal courtyards and gardens provide space to enjoy privacy or the company of friends and family.

Located 30 kilometres west of Sydney’s Central Business District, Pemulwuy is a brand new, purpose built Home offering affordable Premium quality accommodation and an aspirational living environment and service offering unlike any other.

Brentwood Aged Care 28 Glebe Street, Parramatta ( 02) 9635 1114

Pendle Hill Aged Care 2 Wyena Road, Pendle Hill ( 02) 9631 1066

Located in the heart of Parramatta, Brentwood is renowned for its welcoming family-orientated atmosphere. The Home offers a selection of single and shared rooms and has a secure Dementiaspecific neighbourhood for sensitive care needs.

Located in Sydney’s western suburbs, Pendle Hill has an unrivalled reputation for services to the community spanning 30 years. The Home offers all levels of permanent and respite care with a selection of single or shared rooms with courtyard views.

Calare Aged Care 124 March Street, Orange ( 02) 6362 2311

Redleaf Manor Aged Care 16 Flavelle Street, Concord ( 02) 8762 6000

Calare is an established Home, well known in the Orange community for its expertise in supporting people living with Dementia. Residents have the choice of single or shared rooms, all with an abundance of natural light.

Exquisitely renovated and extended, Redleaf Extra Service Home is a statement of luxury in the quality of finishes and furnishings. The modern design and integration of technology work together to meet the needs of our residents today and beyond.

Coastal Waters Aged Care 100 The Wool Road, Worrowing Heights ( 02) 4443 0077

Riverwood Aged Care 990 Padman Drive, West Albury ( 02) 6023 9700

Situated near the shores of Jervis Bay on the NSW South Coast, residents enjoy the inviting environment of seaside living. The Home offers single and shared rooms all designed with ensuites. A secure Dementia-specific neighbourhood provides support for residents in need of specialised care.

Country comfort and city style are Riverwood’s hallmarks with the convenience of local shopping centres and community services close by. The Home provides a warm, welcoming and intimate environment where family and friends are an integral part of the Home’s special community.

Greenwood Aged Care 9-17 Hinemoa Avenue, Normanhurst ( 02) 9372 3400

Rosemore Aged Care 18 Kingsgrove Road, Belmore ( 02) 9718 6156

Located in the leafy precinct of Sydney’s upper north shore, this aspirational Signature Home exudes sophistication yet projects the warmth and character of an elegant home. Greenwood offers a luxurious level of finishes and furnishings in your room and shared spaces like no other.

A well established Home in Sydney’s South West, Rosemore has a strong reputation for providing the highest level of individualised care. The Home offers a selection of shared rooms for those preferring companionship and social interaction.

Gosling Creek Aged Care 1503 Forest Road, Orange ( 02) 6369 9800

Willandra Aged Care 19-21 George Street, Marrickville ( 02) 9569 4117

Gosling Creek is a newly designed Home in keeping with the traditional country homestead. The Home offers spacious single bedrooms designed with ensuites and direct access to courtyards or landscaped gardens.

Centred around a sunny and charming courtyard, residents can enjoy their activities in a warm and tranquil atmosphere. The Home offers single and spacious shared rooms. Multilingual staff are on hand to assist with the needs of non-English speaking residents.

Making every day the best it can be | www.allity.com.au

AGED CARE GUIDE

Home Care flow chart

You may be placed on a waitlist until a package becomes available

Government subsidised care

At anytime! You Your family or carer

Placement consultant Contact My Aged Care 1800 200 422

Social worker Case manager Hospital discharge planner These professionals know the system really well and their help can make your search much easier. Other useful people:

More complex care

Entry level

ACAT

RAS

Local council

CENTRE BASED CARE

TRANSPORT

1, 2, 3, 4

Find a provider

DAY THERAPY CARE

HOME MAINTENANCE

Select any provider

Choose your preferred approved provider

SHOPPING

MEALS

Case manager, advisor or placement consultant

HCP

CHSP

Veterans' Affairs

In urgent cases you may be able to access care before a RAS assessment

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

Financial advisor Health fund

self-funded home care

You can find someone to help you: Aged care advisor

RESPITE

MEDICATION

SUPERVISION

SHOWER

PERSONAL HYGIENE

DRESSING

WOUND CARE

ALLIED HEALTH

ACAT Aged Care Assessment Team CHSP Commonwealth Home Support Programme HCP Home Care Packages RAS Regional Assessment Service

TRANSITION CARE

NSW & ACT 2021

AgedCareGuide.com.au

Support at home

Depending on your personal situation and the level of assistance you require, you may be entitled to in home support or a Home Care Package. After a hospital stay, the Transition Care Program might be able to assist in your recovery and to return home. Or you may need to access respite care to give your carer a short break from the caring role.

In home support

To assist with your care needs is a Government priority, so you can continue living in the comfort of your own home where possible. Home care products and services range from assistance with daily chores to personal care, providing meals, transport assistance, and equipment. The Government continues to significantly increase support for home and community based aged care with particular integrated packages available. Private businesses also offer home care services.

Consumer Directed Care

Consumer Directed Care (CDC) gives you and your carers greater say about the types of care services you receive and the delivery of those services. All Home Care Packages are delivered on a CDC basis and the funding for a package is allocated directly to you instead of to the provider. Providers are required to work in partnership with you to create a package of services that meets your goals and needs, and gives you the information you require.

Support at home

To help you live independently in your own home and community for as long as possible, there are many home care products and services available.

Aged Care Guide

NSW & ACT 2021

Commonwealth Home Support Programme

This information should assist in choosing the best provider for you, as well as changing providers if you need. CDC allows you to determine how much involvement you wish to have when managing your package. It also allows for more transparency around how your package is funded and spent. All home care services you receive should include ongoing monitoring and reviews from the provider to make sure your package is meeting your needs.

Commonwealth Home Support Programme (CHSP) If you want to stay in your own home, but need some help with daily tasks or require entry level care, the CHSP may be able to help. The CHSP combines four Government funded home support programs into one streamlined and simplified program. They are: Home and Community Care (HACC) program; National Respite for Carer Program (NRCP); Day Therapy Centres (DTC) program; and the Assistance with Care and Housing for the Aged (ACHA) program. To determine if the CHSP is the right program for you, you will need to be assessed by a Regional Assessment Service (RAS). See page 52 for more information. If you have more complex needs, a Home Care Package may be a better option. You can access similar services to the CHSP, coordinated and tailored to meet your specific needs (see page 24 for more details). Contact My Aged Care on 1800 200 422 to find out how you can arrange a home support assessment.

What is CHSP?

Subsidised by the Australian Government, CHSP is an entry level home help program if you are mostly – but not completely – able to live and cope on your own, and don’t yet need higher levels of support at home. The program can also help your carer. If your carer needs to attend to everyday activities, the CHSP can arrange for someone to help you while they are away.

What types of services are provided?

CHSP services provided in the community may include: Social support – social activities in a community-based group setting Transport – help to get out and about for shopping or appointments

Uniquely for you QLD Suffolk Park

Lismore

Ballina

Home Care Port Macquarie

Residential Aged Care

Dubbo

Hawks Nest Tea Gardens

Dungog

Retirement Living

Newcastle

Kandos

Condobolin

Toukley

Griffith Narrandera Wagga Wagga

SYDNEY Yass Kaleen Page

ACT

North Richmond

Nowra

Lyneham Curtin

Galston Narrabeen Cherrybrook The Lakes of Cherrybrook

Penrith Austral

Tura Beach Merimbula

Picton Thirlmere

Eden

Since 1911, not-for-profit RSL LifeCare has been developing connected and vibrant communities, for veterans and seniors with personalised care and services that suit your lifestyle. Throughout our 28 Retirement Villages, 28 Residential Aged Care facilities, and via Home Care services across NSW and ACT we help you stay independent and safe in your own home or one of ours. RSL LifeCare remains true to its mission – to provide peace, security and care to veterans and all senior Australians.

Call 1300 232 564 or visit rsllifecare.org.au

Home Care Retirement Living Residential Aged Care Veterans Services

Living at home is important for Older Australians. Our dedicated and friendly team are here to provide quality aged care services so you can continue to live your best life at home.

Call us today on 1800 236 762 or visit www.benevolent.org.au to find out more

When that moment comes, we’re here.

The Benevolent Society acknowledges the Traditional Owners of Country throughout Australia and recognises Aboriginal & Torres Strait Islander continuing connection to land, waters and community. We pay our respects to Elders both past and present.

NSW & ACT 2021

AgedCareGuide.com.au

Services provided at home may include:

Domestic assistance – household jobs such as cleaning, clothes washing and ironing

Personal care – help with bathing, showering, dressing, or toileting Home maintenance – minor general repair and care of your house or yard, for example, changing light bulbs or replacing tap washers

Home modification – minor installation of safety aids such as alarms, ramps and support rails in your home

CHSP

Nursing care – a qualified nurse comes to your home and may, for example, dress a wound or provide continence advice

Some CHSP services can be provided either at a community centre or in your home, such as: Food services – If you are finding it difficult to prepare meals, services may include providing meals at a community centre, helping with shopping for food, preparing and storing food in your home, and delivering meals to your home. Allied Health support services – If you have particular health problems, for example with speech or walking, or need help with ongoing problems resulting from an accident or illness, you may be able to access allied health services. They include services such as physiotherapy, podiatry, speech therapy, occupational therapy and advice from a dietitian.

Who is CHSP for?

If you are 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person, are still living at home and need help to continue living independently, you or your carer could apply for home help services under the CHSP by contacting the My Aged Care contact centre on 1800 200 422.

collaborate • support • care

Am I eligible?

You will need a home support assessment to determine exactly what help you need at home. The assessment will be done by a representative of the Regional Assessment Service (RAS). A local RAS assessor will look at your ability to cope with various activities in your daily living. Together you will be able to work out what sort of help and how much you need, and what it might cost.

Urgent needs

If you’re in a situation where you have an urgent need for home support services and your safety would be at risk if those needs are not immediately met, it may be possible to receive CHSP services before you have been assessed by a RAS. This only happens in exceptional circumstances and is only for a limited time until an assessment can be organised to determine long term care options.

In Home Care Support

You are central to all we do. Commencing when you engage us, when we match you with a support worker and continuing as your circumstances change. In Home Services

• Personal Care • Social Support • Meal Preparation • Domestic Assistance • Help with Transport

Sydney Suburbs

02 8315 2811

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Services generally considered to relieve an urgent need for care include nursing, personal care, meals and transport. It will depend on your personal circumstances whether you’ll be able to receive interim services before an assessment. Call the My Aged Care contact centre on 1800 200 422 to find out more.

Who pays for CHSP services?

CHSP is subsidised by the Government, however, there generally is still a fee for each service.

CHSP

You are encouraged to contribute towards the cost of your care if you are able to do so. The amount you contribute depends on the type and number of services you require and can differ from one service provider to the next. Some organisations may charge a set fee for their services, while others may ask for a voluntary donation, charge a membership or subscription fee. How much you pay is discussed and agreed upon between you and your service provider. The rate is set before you begin receiving the relevant services. If you are receiving multiple services from one or more service providers and these services overlap, it may be possible to ‘bundle’ the cost for these services. To find out specific costs you should contact your service provider.

Pre-1 July 2015 HACC, NRCP, DTC and ACHA clients

If you accessed Home And Community Care (HACC), National Respite for Carers Programme (NRCP), Day Therapy Centres (DTC) or Assistance with Care and Housing for the Aged (ACHA) prior to 1 July 2015, you may retain access to these services or equivalent CHSP services until other suitable services become available, or until the service is no longer required. You can find CHSP funded services starting on page 242 of the directory section or online on AgedCareGuide.com.au .

ADS Care provides support for you in your own home and within the community. We offer a full range of home and community care support to satisfy all your needs. You can utilise our support staff for as little or as much support that suits your personal circumstances. All our services are delivered by fully trained and qualified care support workers. We always aim to maintain consistency with your care support workers. In order for you to feel comfortable with our empathetic and passionate team of care support workers

Services in most areas within Sydney Metros and New South Wales Atlas Building, 206, 2- 8 Brookhollow Ave, Norwest, NSW 2153 T: (02) 8677 0093 M: 0413 914 351 E: info@adscare.com.au or sunil@adscare.com.au www.adscare.com.au ADS NSW third 2021.indd 1

21/12/20 3:55 pm

Home Care Packages

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Home Care Packages A Home Care Package (HCP) provides services that will help you to remain at home for as long as possible, as well as giving you choice and flexibility in the way that the care and support is provided. There are four different levels of packages to support people with varying care needs, ranging from Level 1 support, if you have basic care needs, to Level 4, which can support you if you have high level care needs. The HCP is allocated to you personally which gives you more control over the services you receive and who delivers those services. Once you have been allocated a HCP you can contact any preferred approved service provider to give you the care you need.

Types of packages available

There are four types of packages delivering different levels of care:

1 Level 1 supports people with basic care needs 2 Level 2 supports people with low level care needs 3 Level 3 supports people with intermediate care needs 4 Level 4 supports people with high level care needs

The same type of care and services are provided under each HCP level, however, the funding differentiates depending on what package is

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Package supplements – the ZDementia Supplement for people with dementia and the R Veterans’ Supplement for veterans with an accepted mental health condition – are available with any of the four levels of Home Care Packages. Some packages can be specifically for people who are e financially or socially disadvantaged, people with Y housing needs or at risk of homelessness, or for people who live in t rural, remote or isolated areas.

Your care provider will apply for these subsidies and ensure you meet the eligibility criteria. Some providers might cater for people with a certain g cultural background or have staff that speak a foreign language. The ACAT assesses the types of care needs you may require. Someone eligible for Levels 3 and 4 HCPs will be eligible for higher levels of residential care if they were to apply for it. If you are receiving care services through the previous Community Aged Care Package, Extended Aged Care at Home or Extended Aged Care at Home Dementia packages, you will continue to receive these services, but they will have a different name. For a list of HCP providers, see pages 221 –234.

What services are provided?

Home Care Package services are based on your individual needs. Your provider coordinates the care and services to support you at home and these are agreed between you and your provider. Services may include: Personal assistance with bathing or showering, personal hygiene and grooming, dressing, toileting, and mobility

Home Care Packages

allocated to you. The hours of care are increased at each level of care; more hours of care and services are delivered under Home Care Package Level 4 compared to Level 1.

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Personal assistance with communication, including assistance to address difficulties arising from impaired hearing, sight or speech, or lack of common language Domestic assistance for household jobs Food services such as preparing meals or having meals delivered, assistance with using eating utensils and assistance with actual feeding, and providing enteral feeding formula Nursing services, including dressing wounds by providing bandages, dressings and skin emollients, as well as continence management and assistance in using continence aids and appliances Assistance in taking your medications Providing mobility equipment such as crutches, walking frames, wheelchairs and mechanical devices for lifting

Home Care Packages

Home maintenance for care of your house or garden Modifications to the home, like installing safety aids such as alarms, ramps and support rails Transport and assistance for appointments or social activities Encouragement to take part in social and community activities

Services / items not provided?

The following services or items are not included in a package in any of the four levels of home care: Using the package money as a source of income for the consumer Purchase of food, except for enteral feeding requirements Paying for accommodation such as assistance with home purchase, mortgage payments or rent Payment of fees or charges for other types of care funded, or jointly funded, by the Australian Government Home modifications or capital items that are not related to the consumer’s care needs Travel and accommodation for holidays Cost of entertainment activities, such as club memberships and tickets to sporting events Payment for services and items covered by the Medicare Benefits Schedule or the Pharmaceutical Benefits Scheme Gambling activities

Are you eligible?

To receive a Home Care Package you will need to be assessed by an Aged Care Assessment Team (ACAT). The ACAT helps you, and your carer, determine what kind of care will best meet your needs when you are no longer able to manage on your own. A member of the team, which may include a doctor, nurse, social worker, and/or other health professional, will meet with you to assess your care needs and how well you are managing at home. They will identify the right services for your needs and the level of care you require.

BaptistCare at home

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After 73 years of caring, you learn what matters: connections Whether you need help keeping your home spic and span or need a hand getting around town, our staff really get to know you. We want to keep you connected to your interests and community so you can stay living at home safely for longer while we provide you care with the personal touch.

Learn more whiddon.com.au 1300 738 388

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The ACAT will give you a letter stating the types of subsidised services you have been approved for and might also put you in contact with organisations in your area that can deliver these services. For more details about ACAT go to page 53 or call 1800 200 422 and ask for an assessment.

Priority

Access to Home Care Packages is managed through a national pool of all available packages. After approval for a HCP you will be placed in a ‘queue’ until a suitable package becomes available. Your place in the queue will be determined by your personal needs and circumstances and the time you have been waiting for care since your assessment. When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice. You have 56 days from the date you were assigned a package to find a provider and commence services. You can request an extension, for example if you have trouble finding a service provider, but if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.

Approved providers

An organisation that has been approved by the Government to provide aged care services is called an approved provider.

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The Government will pay your approved provider your allocated funding so they can pay the carers and any other bills. An approved provider can manage your care, liaise with you about your preferences, requirements and care plan but it doesn’t have to be the provider delivering your care. It is important to know that even though a HCP can only be managed by an approved provider, the care can be delivered by any provider, even one that is not supported by the Government. This gives you more choice as to who delivers your care.

Home Care Agreement

This agreement is made between you and your provider on the care and services you will receive and how much they will cost. Your provider may work with you to develop a care or service plan that is based on your needs.

Proudly approaching 25 years in business We’re a 100% Australian owned Home Care Provider supplying support services to those that are frail, elderly, or living with a disability in their own homes or residential and assisted living facilities. • Personal Care • Transportation • Domestic Assistance • Home Respite Care

The care plan you agree to should include:

The exact types of services you will receive Who will provide which services How much involvement the service provider will have in managing and coordinating your services

When your services are delivered Any exit amount the provider will charge to cover

administrative cost if you decide to take your package elsewhere or cease care

For assistance or advice, please contact our experienced Community Coordinators:

02 9222 9648 info@bowerhealthcare.com.au www.bowerhealthcare.com.au

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How much will it cost?

The Government covers most of the cost of care but your provider may ask you to contribute towards the cost of delivering your services, if you can afford to do so. Depending on the Home Care Package level you are eligible for, the Government pays your approved provider a subsidy toward the cost of your care. This amount is calculated daily and paid monthly to the provider. The Government contributes the following amounts to each person receiving a Home Care Package (20 September 2020 rates): Home Care Package Level 1 Level 2 Level 3 Level 4

Daily subsidy amount $ 24.46 $ 43.03 $ 93.63 $ 141.94

Annual amount $ 8,927.90 $ 15,705.95 $ 34,174.95 $ 51,808.10

This amount may be supplemented with an additional payment for people with higher care and specialised support needs such as a Dementia, Veterans’ or Housing supplement. Rates are reviewed generally in March and September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if you are part of a couple. Any Government funding you receive will be paid directly to the provider who can spend the funds on the items you both agreed to in the Care Recipient Agreement.

Live at your best

RSL LifeCare at Home is here for you to provide an extensive range of quality services to help you maintain your independence at home and a healthy body and mind. Our wide range of services includes:

Cleaning Personal Care Home Nursing Care Shopping and Errands Transport Gardening . . . And many more too choose from to cater for your needs.

To find out more information about our Home Care services contact us today

Call 1300 853 146 or visit rsllifecare.org.au

After commencement of your package, you will receive a monthly statement of income, expenditure and the balance of funds enabling you to see how the money is being spent.

How much you will pay

A provider may charge the maximum basic daily fee for a Home Care Package depending on what level you have been given (1 January 2021 rates): Home Care Package Level 1 Level 2 Level 3 Level 4

Maximum basic daily fee $ 9.63 $ 10.19 $ 10.48 $ 10.75

Fortnight amount $ 134.820 $ 142.66 $ 146.72 $ 150.50

There may be additional benefits available depending on your personal circumstances, contact My Aged Care for more details on 1800 200 422. People on higher incomes than the Age Pension may be required to pay extra.

The maximum amount you may be asked to pay above the basic fee is up to 50 percent of your income above the Age Pension amount of $860.60 per fortnight for a single person (as of 1 January 2021). This amount depends on your income and unavoidable expenses, such as pharmaceutical bills, rent, utilities and other living expenses. You need to negotiate the costs with your provider. These costs will be agreed upon and fixed in your agreement before you receive any aged care services. This is your legal agreement with your service provider.

Home Care Packages

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Discover Arcare is Australia’s only 5 - star aged care group with over 40 residences across New South Wales, Victoria and Queensland. As soon as you enter an Arcare residence, you will discover the finest living and recreational environments with luxurious interiors and spacious courtyards. Beyond the beautiful surrounds, everyone who joins an Arcare community will be supported by our unique Relationship - First Approach. Central to this are our Dedicated Assignments where residents have their own support team consistently working with them. Our commitment to continuity fosters friendships and trust between residents, families and Arcare team members.

Arcare Glenhaven

93 Glenhaven Road, Glenhaven 2156

02 9133 1000

Arcare Kanwal

2 Pearce Road, Kanwal 2259

02 4356 2000

Arcare Oatlands

23 Prindle Street, Oatlands 2117

02 9190 7700

Arcare Warriewood

23 Warriewood Road, Warriewood 2102

02 9483 6400

Opening 2021 Arcare Mollymook

Corner Princes Highway and Illet Street, Mollymook 2539 1300 297 189

Call 1300 659 705 or visit arcare.com.au

GEORGES ESTATE Health & Aged Care Residence The latest addition to Hall & Prior’s award-winning collection of aged care communities, Georges Estate in Southern Sydney is opening in 2021. This innovative, care-focused aged care facility will offer 120 beds as well as in-home and community aged care services for a further 100 local clients. Additional services include: • A gymnasium, cinema and heated swimming pool • Primary and allied health clinic • A Wellness Centre • Day Therapy Centre • Memory Support Unit • Clinical excellence • On-site clinical consultations

To find out more about this $65-million addition to residential care in Sydney, please call or visit:

(02) 9427 8978 georgesestate.com.au

OPENING MID 2021

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No full pensioner will pay an income tested care fee and no part pensioner will pay an income tested care fee greater than $5,617.47 per annum (1 January 2021 rates). If you have an income of more than $53,731.60 per year, you will pay an income tested care fee on a sliding scale up to a total of $11,234.96 per annum. However, no one will pay more than $67,409.85 in an income tested care fee over their lifetime (1 January 2021 rates). Your assets, including the family home, are excluded from the means testing arrangements for home care.

Exit fees

HCPs are portable which means that if you are moving to a different area or if you’re not happy with a provider’s services, you can simply take your package and any remaining funds with you to a new provider. If you decide to change providers, the provider may charge you an exit fee to cover any administrative cost, which will be deducted from any unspent funds. This is the amount that is ‘left over’ in your HCP budget and it will move with you to a new provider. If you no longer require your HCP, these unspent funds will be returned to the Government. Exit fees may vary between providers and the amount should be clearly stated in the Home Care Agreement between you and the provider.

Looking for independent advice?

Talk to a real person who can help now 08 8121 3715 Home Care Options ~ Retirement Living Options ~ Residential Aged Care

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Quality and complaints

The Australian Aged Care Quality and Safety Commission is responsible for the review of aged care services including Government subsidised home care services. As an independent body, the Commission manages the accreditation of residential aged care services and the quality review of home care services across Australia. It evaluates these services against the set Aged Care Quality Standards. The Commission is committed to promoting continuous improvement of aged care and ensures that quality and other reporting by service providers is streamlined while supporting accountability information and confidence for consumers. If you are concerned about the care or services you are receiving, it is recommended that you first try to resolve any issues with your service provider. If you feel you are not being heard or need help to address the issue, you can contact an aged care advocacy service to help you. If the matter is not resolved you can make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .

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Helping you live a full life and stay connected with your community. Across NSW and ACT, Just Better Care provides in-home aged care support services, supporting people to live independently. Our experienced team can speak with you about your options, whether it be a Home Care Package or Private Support.

Our services: Community Participation

In-home Nursing

Travel & Transport

Respite for Carers

Personal Care

Post Hospital Support

Overnight Support

Meal Preparation

Palliative Care Support

Speak to your friendly, local team today. 1300 587 823

info@justbettercare.com

justbettercare.com

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Self-managed Home Care Package

Self-managing your Home Care Package The person who knows best about you and your needs, is you. Living independently your whole life, it makes sense that you might want to maintain that control by self‑managing your Home Care Package (HCP). You may decide to organise and manage the coordination of your own supports in your package rather than utilise a case manager that would commonly deal with your package and direct the care and support you receive. As a consumer, you have every right to exercise that freedom to selfmanage your package. Some people who self-manage their own package find they have more choice and control over their HCP than before. Additionally, people who self-manage their care can cut down on the administration costs and case management fees that they would normally have to pay. This means more of your package funding can go towards the care and services you require. When you self-manage your HCP, you get to choose an approved provider, pick and manage your support workers, decide when you want to receive these services and negotiate how much you pay for the provided services. Choosing to self-manage your own package doesn’t mean you are doing this all by yourself either. The provider you choose will assist you in receiving the correct care and services. Your provider has an obligation to provide you with all the information you need to successfully self-manage your HCP and support you through the self-managing process. You will work in partnership with your provider to decide on how involved you want to be when it comes to managing your care. This means you can set boundaries and expectations with your provider on what they should be covering and what tasks you will be organising. When considering self-management of your package, you need to consider whether you have the time and energy to undertake this role. For instance, if you have been diagnosed with dementia, it may not be the best option for you. However, you can ask your partner or loved one to self-manage your package on your behalf. It is important to keep in mind that some providers may have policies around self-management, so you should definitely shop around and enquire with providers about how they support clients who wish to self‑manage their package.

Choose what in-home care looks like for you.

Mable has over 10,000 independent aged care workers, nurses and therapists. We know how important it is for older Australians to be in control of their in-home care, especially when it comes to choosing who supports them, as well as when and how they’re supported. Mable is an online platform that lets you find and connect directly with over 10,000 independent care and support workers around Australia, all with police and reference checks. So, whether you’re looking for someone to pick up groceries, provide social connection, nursing services or personal care, you can find the right person for you, on Mable. And because we’re online it’s easy and affordable. You can use your Home Care Package or pay privately.

Find out more today at mable.com.au

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Helping you at home

Helping you at home is what we do. It may be coming home from hospital and requiring help for a period of time, or using our services to just generally help out with busy lives. Our flexible personalised services are available for ½ hour services to 24 hours, 7 days a week. We work with you to provide the support you want. Please give us a call to discuss your support needs and options. For the Illawarra region please call 4244 3470 or email illmanager@simplyhelping.com.au For Sydney West please call 1300 524 470 or email swsmanager@simplyhelping.com.au

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Private home care Rather than a Government funded service, you may choose a private home care provider. Maybe this is more cost effective for you or there is a waitlist for the Government service you are trying to access. Private home care services are arranged directly between you and the service provider. You pay for all the services provided and there is no Government subsidy.

They may also provide other types of staff, such as advisors, assistants, dietitians, drivers, personal trainers, physiotherapists, and occupational therapists. There is no limit to the number of hours of care provided each week and you can generally increase or decrease the time as your requirements change. With an agreed notice period, you are not required to pay for shifts you do not require. While private home care may seem expensive, you may find that it is more cost effective than other institutional alternatives. There is a wide variety in the level of quality and cost of home care companies. When considering private home care services, here are some things to investigate and ask:

Do they service your area? Is the company Australian owned? Is it independent or part of a franchise? Do the owners / operators have experience in home care? Does the company have appropriate insurance? Does the company comply with Australian Tax Law, for example does it charge GST appropriately?

Do they provide documents about financial arrangements before service begins?

Do they have a Service Agreement? It is important so that there’s no misunderstanding about the service and cost to be provided.

Are they flexible? After all, it is all about you. What are their recruitment processes? Is there a criminal background check performed prior to employment with an agency?

Does the company provide worker’s compensation for employees?

This is important so that you are not responsible for any injuries that occur on the job.

Private home care

Private home care organisations provide a wide variety of services including Registered Nurses for complex care needs and carers for companionship, personal care, housekeeping, cooking, and outings.

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How do they determine appropriate staff for your needs?

If a company asks where you live then offers you staff before even hearing about your needs, you can be reasonably assured they allocate based on location as a priority.

Is it possible to interview potential carers and make a selection after those interviews?

Do you get to decide what times and days suit your needs? What is the minimum shift length? Do they have male/female workers and can they cater for specific cultural backgrounds?

Who will be working in the home? Will there be regular staff providing continuity of care or do they change shifts around?

Is there a professional staff member, such as a Registered Nurse, that provides a plan to meet the needs of the client?

Veterans’ support

Who is the organisation’s main contact for you? Do you meet a Manager / Owner and then never hear from them again? What additional support is offered within the cost of your care? For example, are they available 24-hours a day, seven days a week.

You’ll find a list of In Home Care service providers from page 242 in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.

Veterans’ support If you are a veteran, war widow or widower, you may be in line to receive extra help in your home from the Department of Veterans’ Affairs. If you are having a hard time doing the regular household chores, struggling to get in and out of the shower or bath safely, or if you just can’t manage the gardening or household maintenance, then the Veterans’ Home Care (VHC) program could organise people to help you. The VHC program offers a range of services including domestic assistance, personal care, safety related home and garden maintenance, or respite care in your own home or residential care facility. If you have specific medical care needs or need more intensive assistance, a nurse from the Community Nursing program may be able to help you stay in your own home for longer. Services may include medication management, wound care, or hygiene assistance. To receive these services, you need to be referred for an assessment by an appropriate health professional. This could be your GP, a treating doctor in hospital, a hospital discharge planner or a VHC assessment agency. So if you’re a veteran or a war widow or widower, please call the Veterans’ Home Care line on 1300 550 450 to find out what support services are available to you and how you can access them.

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Retirement brings the opportunity to fulfil those long-held dreams.

Danielle Robertson

It is also a time for planning and making decisions on the tremendous number of aged care choices displayed in this Guide. It can become overwhelming! For uniquely tailored and independent advice about the right choice for you or your loved one, speak with Danielle Robertson. With more than 35 years’ experience in the care sector, Danielle has been changing the lives of Australians and their loving families, across the nation, for six years through her care concierge service, DR Care Solutions. Danielle offers a free, no-obligation, confidential discussion on planning and arranging the right care at the right time for you or your loved one. Call Danielle today on 0418 737 357 or for more information visit drcaresolutions.com.

With a DR Care Solutions Life Plan™ in place, you can get on with those dreams!

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A well earned rest Taking some time off from caring is crucial and known as ‘respite’. Respite can be provided in your own home, a community setting or an aged care home. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and by community care services under the Carer Gateway. Accommodation and services include:

day care centres that provide respite for a half or full day; in home respite services, including overnight, home and personal care services;

Respite at home

activity programs; a break away from home with a support worker; respite for carers of people with dementia and challenging behaviours;

respite in an aged care home or overnight in a community setting; and

respite for employed carers and for carers seeking to return to work.

Eligibility

Access to respite care is based on priority and need. For respite care in your home or in a day care centre, the respite service provider or the Carer Gateway will assess whether you and your carer are eligible. The amount of care you receive will depend on your needs and the availability of respite care services.

Centre Based Respite Care

Caring for an elderly or frail loved one can be difficult and a well deserved break is often needed. Centre Based Respite Care (CBRC) can provide this respite service to carers, offering individualised social and recreational activities. Through CBRC, you can also attend day programs which may include excursions, outdoor/indoor activities, or holiday programs. Trained respite workers often undertake client assessments. Need based programs are then developed with you and your carer to help enhance your quality of life. All centres are staffed by a qualified coordinator and experienced CBRC community workers. Experienced staff can assist with information and access to other services.

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Cost

There is no charge for assistance provided at Carer Gateway, however, individual service fees may apply. Community based respite services charge fees according to the type of service being used and your ability to pay. For more information contact the Carer Gateway on 1800 422 737. Your call will automatically be directed to your nearest State or Territory provider. Read more about accessing respite in an aged care home on page 88.

Regaining your independence

The Transition Care Program is goal oriented, time limited and therapy focused care which can be delivered in your own home or in a home like ‘live in’ setting, which may be an aged care home. To be eligible for transition care, you must be an in‑patient at a hospital and have been assessed by the Aged Care Assessment Team (ACAT). Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks if assessed as requiring an extra period of therapeutic care. Seven weeks is the expected average.

Services Transition care is delivered by approved providers who will offer a package of services including a range of low intensity therapy services and nursing support and/or personal care services. Low intensity therapy services may include:

physiotherapy occupational therapy dietetics speech therapy podiatry counselling and social work Personal care services may include: help with showering and dressing assistance with eating and eating aids managing incontinence transport to appointments help with mobility and communication

Transition care

To help improve your independence and confidence at the end of a hospital stay, the Transition Care Program provides short term support and assistance.

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Fees

You may be charged a contribution fee to cover the cost of your transition care. The maximum fee is 85 percent of the basic daily rate of a single pension for care delivered in a ‘live in’ setting, such as a residential aged care facility, called the maximum basic daily fee. This rate is currently $52.25 (1 January 2021 rates). For care provided at home, it is 17.5 percent of the basic daily rate of a single pension.

Flexible restorative care

Access to transition care is decided on a needs basis and not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more about how to access the transition care program. Aged care homes offering transition care beds are listed in the residential aged care tables from page 157.

Flexible restorative care To help regain your independence if you have not been admitted to hospital, the Government has introduced a new flexible care option. You may benefit from the Short Term Restorative Care (STRC) program if you have been sick or had a fall and your mobility is temporarily impaired. The program focuses on regaining wellbeing over a short period of time, with a maximum of eight weeks. The ultimate aim is to avoid you having to access ongoing in home care services or residential care. The program is designed around improving your capabilities at performing everyday tasks you may be having difficulties with. A team of professionals would provide the service to help you adjust to the differences in your abilities. This could involve activities and exercises that will benefit your mobility or could result in home modifications to make everyday tasks more manageable. You will be able to choose the services you want to be provided so the assistance you receive will be tailored to your specific needs. Services can be delivered at your home or in a nursing home. You may need to pay a small fee, although you won’t have to pay an accommodation payment if you receive STRC in a nursing home setting. You will be able to access the STRC program even if you’re currently receiving support through the CHSP. You do need an assessment to access the program. This assessment is done by the Aged Care Assessment Team (ACAT) and is only valid for six months. You can access the STRC program twice over a 12 month period. Read more about ACAT on page 53 or call My Aged Care on 1800 200 422 for more information about STRC.

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Centre Based Care services Centre Based Care (CBC) offers care in a ‘centre setting’ and may include structured group activities designed to develop, maintain or support the capacity for independent living and social interaction. CBC provides the perfect setting to meet new people, and feel connected and engaged with your local community. There are various, individualised CBC services offered to you, as well as your carers. Some of the types of CBC services offered by some providers across Australia may include: diversionary activities

Group excursions/outings conducted by centre staff but held away from the centre

Light refreshments as well as meals Transport associated with getting to and from the centre as well as for outings/excursions/day trips

Respite for carers Overnight care Allied health services

What can I expect from CBC?

The programs organised by CBC service providers aim to provide you with companionship and entertainment, while enhancing your quality of life and stimulating you emotionally, mentally and physically. The centres may also focus on health and wellbeing by providing daily exercise programs and access to allied health needs such as diversional therapy, meal service, occupational therapy, access to podiatry, hairdressing and physiotherapy. Interactive activities at these centres may include arts and craft, cooking, history, gardening, self help, and mutual problem solving. Types of CBC services available include day care, dementia day care, overnight respite, dementia group, social group, and respite care. CBC fees and charges may vary from centre-to-centre, with some CBCs charging a daily fee to cover everything from transport to group excursions/outings, and meals or light refreshments. Ensure you enquire about the fees and charges involved before using CBC services. For a list of CBC services, see pages 253–258.

Centre Based Care

Social support provided in a group setting through structured and

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Day Therapy Centres Day Therapy Centres (DTC) offer services to older people living in the community and residents of Government funded aged care homes. If you are struggling with the day to day activities, losing your mobility, or have a chronic health problem, a Day Therapy Centre may be a great option for you. There are more than 150 Day Therapy Centres Australia-wide offering:

physiotherapy social work

Day Therapy Centres

occupational therapy preventative and/or personal therapies speech therapy transport to and from the DTC podiatry food at the DTC diversional therapy and many other services. The aim of the program is to assist people to either maintain or recover a level of independence. However, there is the added benefit of social inclusion and engagement with other older people in the community. Day Therapy Centres can improve both your physical and mental wellbeing, encourage healthy memory, and also targets any aged related health problems you may have. Generally, the DTC will develop an individualised care plan for you and this may include recommendations for therapy and referrals to other service providers where necessary. The Government subsidises most Day Therapy Centres, making them more accessible for people requiring those services. You may be required to pay a small negotiated fee for services, however, if you are unable to pay you may not be refused access to DTC services. If you find yourself in need of therapy service like those listed, you will need to find out if you’re eligible via a RAS assessment. Day Therapy Centres are available for people aged 65 and over, or if you are an Aboriginal or Torres Strait Islander (ATSI) aged 50 and over. Call My Aged Care for an assessment, ask for a referral code, and then choose the DTC you wish to attend. You’ll find a list of Day Therapy Centres on page 259 of this Guide.

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Community Visitors Scheme Older Australians experience high rates of loneliness and social isolation but there are different initiatives to improve social connectedness and encourage interaction in the community.

The initiative from the Department of Health uses volunteer visitors to meet with people through the CVS on a regular basis to provide friendship and social inclusion. The service focuses purely on companionship, and the volunteer will not provide personal assistance like cleaning, personal care, or nursing. The CVS improves quality of life to all involved with the program and has been proven to combat loneliness and isolation occurring in residential aged care or at home. Older people who would benefit from the CVS include people who have little contact with family or friends, are isolated from their own culture or heritage, have issues with their mobility which prevents them from participating in social activities, or other personal issues that might make it difficult to engage socially.

What service is provided?

A volunteer will visit at least once a week for an hour. The CVS tries to connect like-minded individuals and recipients with similar hobbies, interests and likes to facilitate a good friendship. There are a number of different types of volunteer visits under CVS:

A residential volunteer visits a participant for a one-on-one visit at a residential aged care facility.

Group residential volunteers visit a small group of residents at a residential aged care facility who have similar interests, like gardening or knitting.

A home care volunteer visits a CVS recipient with an approved Home Care Package at their home once a week for one-on-one interaction.

Volunteers are not visiting to monitor your standards of care from your aged care service provider, be involved in any of your financial affairs, or provide any form of nursing or personal care. Think of your volunteer visitor as a dear friend that has come over for a cup of coffee and a chat. In NSW and ACT, the scheme is coordinated by the Southern Migrant and Refugee Centre (SMRC). For further information, visit their website, smrc.org.au/community-visitors-scheme, or call 03 9767 1900.

Community Visitors Scheme

One example is the Community Visitors Scheme (CVS), which targets loneliness and isolation amongst aged care service recipients through companionship.

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Keep mobile, stay independent The changes that occur with ageing can lead to problems with mobility, such as unsteadiness while walking, difficulty getting in and out of a chair, or falls. These are reportedly the top mobility problems experienced by older people and a major cause of injury and death. Muscle weakness, joint problems, pain, disease and neurological difficulties can also contribute to mobility problems. Keeping mobile can give you the opportunity to maintain independence in order to fulfil daily tasks and live happily in your own home. Although light physical activity can help improve your mobility and remain independent, some people also find comfort and assistance in mobility equipment or aids which aim to help them live more satisfying and productive lives.

Mobility

Improve access and safety at home

Creating a safe living space is critical to keep your independence and prevent injuries. Whether it’s slippery floors or tripping over electrical cords, some of the most common causes of injury in people over 65 are in and around the home. You can improve the safety of your home by making some basic changes:

Remove clutter around the home to reduce the risk of tripping over. Keep hallways and staircases clear from clutter and check outside.

Install grab bars and hand rails to help you get down the stairs safely

or step in and out of the shower or bathtub without injuring yourself.

Repair or remove tripping hazards such as loose carpet, slippery

throw rugs or floorboards that stick up. Replace those items and use non-slip mats for more effective fall prevention.

Inadequate lighting can also contribute to falls or injury so install

brighter light bulbs where needed and make sure stairways and narrow hallways are properly lit. Make sure you have easy access to bedside lamps and consider using motion sensor lights to create better guidance for moving around your house at night.

Even with grab rails, stairs can present a significant falling hazard. Non-slip strips can help make stairs safer to go up and down or consider having a stair lift installed for easier access to the second level.

Personal alarms that can detect falls, call for help in an emergency

or have a GPS tracker can be used to help you feel safe and secure in your own home or when you’re out in the community.

Mobility aids can assist you

There are several different types of mobility aids available which can help you maintain independence and safety, assist in walking and moving about, helping you with personal care, making it easier for you to remain socially active, and maintain your quality of life.

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New products and technology are continually introduced to the market. Some of the equipment available include:

Mobility aids – Aids which can help to prevent falls include walking

sticks or frames, wheelie walkers, manual and motorised wheelchairs and scooters.

Personal care – Some of these aids may include shower stools or

chairs, shower hoses, bath seats and boards, over-toilet frames, commodes, urinals, continence pads and supplies, aids to assist with dressing, and aids to manage medications.

Home safety – Some of the aids which can assist you around the house during day-to-day living may include handrails, ramps, tap turners, non-slip mats, easy-grip utensils, and easy-pour kettles.

Assistive technology solutions

To remain independent and in good health, it’s important that you can look after yourself, move, eat and drink well, stay connected, and have fun.

Prepare your own meals and eat or drink independently Communicate and stay connected Move around your home and community Manage your own personal care such as bathing or dressing Use your computer, tablet, or phone Participate in sports and other recreational activities Control your appliances such as your TV and lights Undertake daily tasks safely Be more independent in your own home and when out and about

With over 11,000 assistive technology products on the market, it can be difficult to know what the best solutions for your needs are. Independent Living Centres (ILCs) are information resource centres, located in every State and Territory, that display a range of products and equipment to assist with daily‑living activities. You can visit an ILC to test products and equipment and select those most suitable before purchase. In NSW and ACT, the Independent Living Centre supports people with their assistive technology choices through information and advice, allied health support as well as access to grants for individuals to get access to a range of technology items including:

Emergency call systems Wheelchairs and scooters Telephones Showering, toileting, and dressing aids

Kitchen equipment Seating, beds, and mattresses Hoists and transfer aids Vehicle modifications Smart home technology

Through an online National Equipment Database (NED), you can search over 11,000 assistive technology products Australia-wide, including supplier details and product specifications. Find out more at askned.com.au . For further information, email ilcsa@sa.gov.au or call 1300 885 886.

Mobility

Fortunately, there are a range of assistive technology solutions that can support you to achieve all of this:

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Transport services Getting to appointments, the shops or social events can be challenging if you don’t have a car, and even more challenging if you have mobility issues. There may be times when friends, family and neighbours are unable to help out. While transport can be part of Government funded supports, there is also a range of free or subsidised transport options available through a variety of outlets.

Community organisations

Transport services

In New South Wales (NSW) and ACT, there are many volunteer groups, such as local churches, clubs or Rotary groups, that support frail elderly people over 65 years of age in many ways, including through transport services. These community volunteer transport services provide either direct transport or assist older people in accessing public transport. They can take you to appointments, out and about in your community, visit friends and family, or go to the shops. Most of these community schemes or groups are staffed by volunteer drivers. Depending on the organisation the services may be free or you may have to pay a small contribution towards the organisation. St John’s Ambulance Australia provides a community transport service and patient transport service in most States or Territories. These services can support older people who need to attend medical appointments or hospital, visit loved ones, attend events or family gatherings, or for grocery shopping.

Local Councils

New South Wales and ACT’s local councils frequently offer transport in two forms – community buses and personal transport. Some council’s operate community buses on a weekly basis with many offering the convenience of door to door pickup and drop-off. There is usually a nominal minimal charge for using the community bus which may vary depending on where it is going and whether you require a return journey. Additionally, some councils offer personal transport for medical, wellbeing and other essential appointments, and are usually provided by council volunteers. Contact your local council for information about transport in your area.

Other transport options for seniors

You may be eligible for free or cheaper public transport in ACT and NSW if you hold a Pensioner Concession Card, Seniors Card, Veterans’ Gold Card or Health Care Card, or are an ACT senior over the age of 70. NSW and ACT Governments both operate a Taxi Subside Scheme that assists people who are unable to use public and community transport due to disability or significant mobility restriction. Contact Transport NSW on 13 15 00 or online at transportnsw.info . In ACT call Access Canberra on 13 22 81 or visit accesscanberra.act.gov.au .

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The importance of nutrition

Good nutrition is important at any age but it becomes even more important as you get older. Food is such an important part of the human experience, but it can be harder to continue enjoying food when your body doesn’t process what you enjoy the same way it did when you were younger. Maintaining a healthy body is all about making good choices such as being active and eating healthy, which also assists with living independently for longer.

Making the right food choices doesn’t mean you can’t still indulge and enjoy your favourite treats. It’s all about balance.

Good nutrients can reduce the risk of developing a lot of diseases and illnesses, like weakening muscles and bones, or chronic health problems, such as high blood pressure, diabetes, high cholesterol, or osteoporosis.

Since your immune system already weakens as you age, it’s important to put as many preventative measures in place as possible.

Food and your body

Food is also a huge source of fuel for the body to keep it moving and energised, it’s important to “fill the tank” with what your body needs.

As you age, your calorie intake will decrease. This can be a bit difficult because you still need to maintain the same amount of nutrients, if not increase them.

Taste and smell can also decrease as you age, so to counterbalance that you need more flavourful food or pleasant smelling food to increase your appetite.

Changes in your diet for optimum nutrients

If you aren’t getting enough vitamins from your food, it may be worth talking to your doctor about adding specific supplements into your diet, to help you get to the levels you need. However, never substitute supplements for food, they should only be used to assist. Eating nutrient-rich foods could include vegetables and fruits, beans, lentils, nuts and seeds, low-fat dairy, and lean meat.

These types of foods are rich in vitamins, minerals, proteins, carbohydrates and fats that are vital to an ageing body. Fibre is another essential for older people in maintaining a healthy digestive system, which is also beneficial to good cholesterol levels.

Minimising salt intake and reducing processed food is also important. Junk food generally has a lot of calories but no nutritional value. Keeping hydrated is also very important and vital to a healthy body.

The best option for reaching optimum nutrition goals is to create an action plan for healthy eating. Consult your doctor or dietitian to organise the best fit for you.

Nutrition

Poor nutrition can result in weight loss or weight gain, and impact the security of your immune system making the likelihood of catching illnesses, like the flu, more common.

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Regional Assessment Service (RAS)

To access basic Government funded in home support under the Commonwealth Home Support Programme (CHSP) you need to be assessed by a RAS. The aim of the RAS is to ensure the services respond to you and your carers’ needs and support you in retaining or regaining skills that enable you to continue living independently in the community.

What services does RAS provide?

The RAS helps to identify you and your carers’ needs for support and your goals for greater independence and wellbeing. It provides in home, face to face assessments of new and existing clients/carers. RAS allows assessments to be conducted independently from service provision and ensures assessors consider the full range of options when responding to you and your carers’ needs and goals. Some of these needs may include assistive technology, therapeutic interventions, community care services or other support organisations. They liaise with other service providers, GPs/specialists and community support networks, and communication is made to make sure desired outcomes are achieved. RAS plans and coordinates exit and transfer to other appropriate service systems including Home Care Packages and/or residential care if required. The service also provides care coordination if you have multiple providers or more complex needs.

How the assessment works

An assessor from your local RAS will visit you for the assessment. They will ask you questions about your personal situation, health, and if you’re already receiving some support. The RAS assessment is a free service. You might like to have some support, a partner, relative or friend, present during the assessment. An interpreter can also be arranged. Together with the assessor you will work out a Home Support Plan detailing your needs and goals, and what services are needed to achieve those.

Referrals

The RAS team ensures your diverse needs are addressed through appropriate assessment, or can identify the need for other relevant assessments. After an assessment has been completed you should be given a referral code which you need to access services. Alternatively, RAS can make a referral to a CHSP provider following a discussion about the availability of appropriate services and a discussion with you about your preferences. Find out more about CHSP on page 18 or call My Aged Care on 1800 200 422 to request a RAS assessment.

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Aged Care Assessment Team (ACAT)

This may be a Home Care Package (see page 24) provided to you in your own home or residential care in an aged care home (see page 57). The ACAT is staffed by doctors, nurses, social workers, occupational therapists, and other health professionals.

How the assessment works

A member of your local ACAT will visit you in your home or in hospital to assess your needs. You will be asked a series of questions to work out how much and what sort of help you require with daily and personal activities, to determine the best care option for your situation. With your approval, the ACAT will also contact your local doctor to gain more information on your medical history to assist with the assessment process. There is no charge for the assessment as the ACAT is Government funded. Carers, relatives or close friends are encouraged to be involved in the discussion. The ACAT will discuss the result of its assessment with you and the options that would be most suitable and what is available in your area. If there is no package of the assessed level immediately available, you may be offered a package at a lower level or CHSP services to help you while you wait. While an ACAT cannot make recommendations about individual homes or community services, they can provide you with information to assist you to make decisions. If you are of non-English speaking background and require an interpreter, please advise the ACAT when making your appointment.

Referral code

If the ACAT considers you eligible for services, you will be given a referral code. The service provider of your choice will need this referral code to access your client record on My Aged Care and manage the referral. Make sure you ask for the referral code if you haven’t been given one.

Not satisfied with the ACAT?

If you have a complaint or are not satisfied with the assessment or recommendations, you should advise the person in charge of the ACAT. If you cannot reach an agreement, you can appeal the decision. You will be sent a letter by the ACAT explaining how you, or someone acting on your behalf, can appeal. Call My Aged Care on 1800 200 422 if you would like to organise an ACAT assessment.

Aged Care Assessment Team (ACAT)

If you are no longer able to manage at home without basic assistance, the ACAT helps you, and your carers, determine what kind of care will best meet your needs.

Care you can see At Regis, we understand that everyone has unique stories, interests and passions. We focus on every resident as an individual, so we can provide the best possible care and surround them with what will make them smile. We use innovative programs and proven systems to care for our residents and support their choices – so they feel secure and comfortable, can stay connected with loved ones, and can be confident about their care. Find your moment of joy with Regis. Call 1300 998 100 | Visit regis.com.au

NSW LOCATIONS REGIS BELMORE 27 Redman Parade, Belmore

REGIS PORT MACQUARIE 10 Sherwood Road, Port Macquarie

REGIS ELERMORE VALE 156 Cardiff Road, Elermore Vale

REGIS PORT STEPHENS 40 Bagnall Beach Road, Corlette

REGIS HORNSBY 245-247 Peats Ferry Road, Hornsby

REGIS ROSE BAY 84 Newcastle Street, Rose Bay

REGIS HURSTVILLE 53-59 Gloucester Road, Hurstville

AGED CARE GUIDE

Residential Care flow chart Government subsidised home

self-funded aged care home

If your situation is urgent then the ACAT will assess you as quickly as possible

Your family or carer

At anytime! You can find someone to help you:

OR You

Remember it takes anything from a few weeks up to more than a few months to find the care home that suits you

Placement consultant

Case manager, advisor or placement consultant

Aged care advisor Social worker Case manager Hospital discharge planner

Contact My Aged Care 1800 200 422

ACAT

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

These professionals know the system really well and their help can make your search much easier. Other useful people: Financial advisor Health fund

Recommend Home Care Packages

Eligible for subsidised residential aged care

• RES IDENTIAL AGE D C A RE FAC I L I TY • NURSING HO M E • C A RE HO ME

Veterans’ Affairs Self funded supported accommodation

• SU P P O RT ED R ES I D EN T I A L S ERV I CES • SUP P O RT ED ACCO M M O DAT I O N • CA R E CO M M UN I T I ES

ACAT Aged Care Assessment Team

Local council

• R ET I R EM EN T LI V I N G W I T H I N -H O M E S UP P O RT

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If you are unable to continue living independently at home, you may choose to move into an aged care home. The Australian Government regulates and funds the provision of much of the aged care in Australia. ‘Aged care home’ is the term most commonly used, but you may also find this type of accommodation referred to as nursing home, aged care facility, residential aged care, or high and low care facility. All of these terms can be used interchangeably to describe the same type of living arrangement. Entry into a Government funded aged care home requires approval by an Aged Care Assessment Team (ACAT). There are also non Government funded aged care homes which are called supported or assisted living complexes. These do not require ACAT or Government approval.

Where do I start?

If you, or someone close to you, feel you are in need of some form of residential care, you can speak with your doctor, who can make initial contact with My Aged Care.

Aged care homes

Nestled within 3 minutes walking distance to the Byron Town Centre and 5 minutes to the beach is Byron Aged Care. This 41 bed home offers high quality care and accommodation for older Australians. Making this home special is: • Individual ensuite rooms • Newly renovated dining, living and activity areas with options for indoor and outdoor sitting • Home-style living with fully functioning kitchen for resident use • A cosy library with fireplace • Expansive internal courtyards • 24hour on site care/support staff • Safety with keypad coded entry • Lifestyle program with community outings • Access to medical professionals including Medical Practitioner, Physiotherapist, Speech Pathologist and more

Byron Aged Care, 1 Butler St, Byron Bay NSW 2481 P: 02 6685 6728 www.byronagedcare.com.au E: admin@byronagedcare.com.au

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You can also contact My Aged Care direct or a representative, like a family member or friend, can do this on your behalf. Call 1800 200 422 to organise an ACAT assessment. See page 53 for information about ACATs.

The next step

Aged care homes

After being approved by an ACAT for Government funded residential care, you may begin looking for your future home. You can do this yourself or you can hire a placement consultant who can make the job much easier for you. It is important to know and understand the types of homes available in your area as this may affect the cost and services you receive. It is also recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will enable you to gauge the feel and culture of the home.

Homes and their services

Aged care homes provide accommodation ranging from single rooms with ensuites to rooms with shared bathroom facilities. They must provide specified care and services to all residents at no additional cost. Services that must be provided at no additional charge for all residents who need them, irrespective of their level of care needs, include: basic accommodation related services such as beds, mattresses, linen, bedside lockers and chairs general laundry and cleaning services maintenance of buildings and grounds utilities such as electricity and water the provision of staff continuously on call to provide emergency assistance

HOLISTIC CARE THAT’S ALL ABOUT YOU Our purpose is to promote a unique experience of choice, lifestyle and belonging for all people as they age. 1300 111 227 agedcare.salvos.org.au Residential Aged Care | Retirement Living Home & Community Care | Respite and Day Care

BRA-DPS guide Nov 2019-180x90-FINAL.indd 1

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T.1800 722 522 E. enquiries@scalabrini.com.au

Living life with Self-worth & Dignity About us Everything we do starts with you, the resident – your needs, your interests, your passions in life. We believe that having meaningful connections is what makes us all human and feeling like we belong. At Scalabrini we want to get to know you better. We want to make every moment matter by reflecting on what is important to you, making it more important to us. We hope that the experiences we create with you enrich your life and at the same time, the lives of those around you. We open our hearts to you and welcome you to our family.

Our villages are located at Allambie Heights Drummoyne

Austral

Chipping Norton

Bexley Griffith

Please get in touch so we can discuss your needs and see if Scalabrini is the right choice for you.

1800 722 522 www.scalabrini.com.au

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offers residential aged care centres in Sydney’s Strathfield, Marrickville and Chatswood, and in Oberon. All of our aged care centres offer exceptional care and encourage freedom of choice and independence for residents in all areas of daily life. We believe that a residential aged care home should be as much like a resident’s own home as possible. With that in mind, we respect the dignity of each and every resident. Our innovative monitoring systems ensure that all residents have programs tailored to their individual needs. Those with special care needs, including dementia, are provided with specific care to ensure they are comfortable at all times. We offer residential aged care and respite care (including emergency respite). There is a mix of single and shared rooms.

Each of our centres meets the needs of their local community. Columbia Aged Care Services is committed to recognising and respecting the cultural diversity of all of our elderly residents. In addition to English speaking residents, the Acacia and Strathdale Centres cater for small groups of Greek, Chinese, Portuguese, Russian and Korean residents Enjoy the peace of mind that comes with a high standard of care including therapy and recreational services at a Columbia Aged Care Centre. • Meals cooked fresh onsite each day • An RN 24/7 • Bus trips for residents • Art Therapy at each site • Over 50 years aged care experience

Please contact our Relationship Manager on (02) 9764 7800 to view our centres or visit www.columbiaagedcare.com.au to watch a video about our centres. Strathdale Centre at Strathfield

Acacia Centre at Marrickville

64-70 Albert Road, Strathfield NSW 2135 Phone: (02) 9764 7800 Fax: (02) 9764 3496 E: strathdale@cnh.com.au

442- 448 Marrickville Road, Marrickville NSW 2204 Phone: (02) 9089 8000 Fax: (02) 9089 8099 E: acacia@cnh.com.au

Willowood Centre at Chatswood

Oberon Village at Oberon

297 Mowbray Road, Chatswood NSW 2067 Phone: (02) 8644 1400 Fax: (02) 8644 1499 E: willowood@cnh.com.au

115 Albion Street, Oberon NSW 2787 Phone: (02) 6339 1000 Fax: (02) 6339 1099 E: oberon@cnh.com.au

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assistance with personal care such as bathing, going to the toilet, eating and dressing assistance with mobility and communication assistance in obtaining specialised therapy services, or a health practitioner service meals, including special diets toiletry goods such as towels, washers, soap and toilet paper support for people with cognitive impairment like dementia social and recreational activities rehabilitation support Additional services as appropriate to individual care needs where a fee may apply include: therapy services such as speech therapy, podiatry, occupational, recreational and physiotherapy registered nurses to assess, plan and manage care, including complex pain or wound management, palliative care program, special feeding, dialysis and oxygen therapy For people with dementia, it is important to ask a home whether it offers separate or secure dementia specific units or wings. Some nursing homes may have a secure garden area specifically designed for people with dementia, which is generally attached to the secure dementia unit. There are homes that cater to a specific cultural and linguistic group or may offer culturally appropriate services. See pages 234 –241 for a list of culturally appropriate care homes and services g.

Pets can help lessen feelings of loneliness and isolation, and some homes are happy to accommodate you and your pet. Some nursing homes have live-in pets. You’ll find these C listed in the directory section of this guide, starting on page 157.

Accreditation and certification

All Government funded care homes must meet required accreditation standards and demonstrate continuous improvement with regard to the quality of care and services provided to residents. The standards that must be met cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement, and safety and security. The Aged Care Quality and Safety Commission is responsible for the review of aged care homes. It monitors residential aged care services to ensure their compliance with the accreditation standards.

Aged care homes

goods to assist with toileting and continence aids

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Aged care homes

You can ask the provider for the accreditation status of the home or access reports and find information about the process on the Commission’s website – agedcarequality.gov.au .

New quality standards

On 1 July 2019, the new set of Aged Care Quality Standards came into effect. The eight new standards replaced the previous standards and will have a much stronger focus on consumers to help them make informed decisions about aged care services. It gives consumers confidence that aged care providers will work in partnership with them and their families to deliver care that supports their health, wellbeing and quality of life. The new Quality Standards include the following focus areas: Consumer dignity and choice Ongoing assessment and planning with consumers Personal care and clinical care Services and supports for daily living Organisation’s service environment Feedback and complaints Human resources Organisational governance

89 Fremantle Drive, Stirling ACT CARE Set amongst landscaped grounds, Adria Care is a warm and welcoming community of people from all around the world. We pride ourselves on cultural diversity and celebration, and offer a wide range of activities to cater for all interests. Adria Care fosters individuality and independence, providing support and assistance to enable residents to live in a comfortable and secure environment. Adria Care is located in the Canberra suburb of Stirling and offers residential care for 42 residents, incorporating 2 respite rooms, and Special Care. The Village also contains 36 independent living villas. All villas have 2 bedrooms, a courtyard and a garden, and residents enjoy a peaceful and welcoming community lifestyle.

Our services Nursing Care, Meals, Cleaning, Laundry, Activities and Spiritual needs.

Languages spoken Croatian, German, Italian, Turkish, Spanish, Filipino, Tongan, Chinese, Vietnamese, Nepalese, Malaysian, Thai and Dutch.

Our aim is to provide a caring, safe, home-like atmosphere, reflecting your rights to dignity, respect, privacy, safety and the best quality of life.

p: 02 6288 0198

e: admin@adria.org.au

www.adria.org.au

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Each of the standards looks at three key aspects: What is the expectation for the organisation What are the organisational requirements to show that the standard has been met The new standards revolve around consumers, their families and the staff providing care. This partnership between the provider and consumer needs to work in order for the eight areas to succeed. All Government funded aged care homes and home care services are measured against the new standards, and organisations must be able to provide evidence of their compliance and performance with the Quality Standards.

Charter of Rights

Supporting the new Aged Care Quality Standards is a new single Charter of Aged Care Rights, protecting the rights of consumers receiving aged care services and their right to be properly looked after, treated well and given high quality care and services. All aged care providers will have to provide a personally signed copy of the Charter of Rights to every one of their residents or care recipients. This gives them, or their authorised representative, an opportunity to co-sign.

Aged care homes

What is the outcome for the consumer

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The new Charter covers 14 fundamental protections stating all older Australians receiving any type of Government funded aged care supports have the right to: 1. Safe and high quality care and services; 2. be treated with dignity and respect; 3. have your identity, culture and diversity valued and supported; 4. live without abuse and neglect; 5. be informed about your care and services in a way you understand; 6. access all information about yourself, including information about your rights, care and services; 7. have control over and make choice about your care and personal and social life, including where the choices involve personal risk; 8. have control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions;

Aged care homes

9. your independence; 10. be listened to and understood; 11. have a person of your choice, including an aged care advocate, support you or speak on your behalf; 12. complain free from reprisal and to have your complaints dealt with fairly and promptly; 13. personal privacy and to have your personal information protected; 14. exercise your rights without it adversely affecting the way you are treated. By signing the Charter you acknowledge that your provider has given you information about your rights in relation to the aged care service, information about your rights under the Charter, and a copy of the Charter signed by your provider. As a consumer, you have the option of signing the Charter of Aged Care Rights, however, even if you choose not to sign the document you can still receive care and services. Find out more on agedcarequality.gov.au or call the Aged Care Quality and Safety Commission on 1800 951 822.

Complaints

If you have concerns or are unhappy about the standard of care you are receiving, you or your representatives are strongly encouraged to firstly take all complaints to the facility management for resolution. It’s always best to address concerns rather than leaving it to escalate. If you don’t feel comfortable to deal with it yourself, you can ask an advocacy service to help you. If the matter is not resolved, you can then make complaints to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au . Anyone can make a complaint about anything that may constitute a breach of the service provider’s responsibilities to past or present residents.

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Retreat Care’s aged care services offer:

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Low Care, High Care, Dementia Care and Respite Care Services Registered nurses with qualified professional caring staff of the highest standards. l Single and couple suites with their own private ensuites. 24 hour emergency call systems and the security of knowing someone is always close by.

Retreat Care’s aged care facilities offer: coffee clubs, libraries, indoor bowls, billiards, great cinemas, aromatherapy, cooking sessions, concerts and bus trips, hairdressing services, manicures, massages and fresh nutritious home cooked meals.

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To find out more visit our website www.retreatcare.com.au

Created by www.vgmsolutions.com

retreatcare.com.au

Be part of a vibrant seniors community that offers comfortable, safe & quality low to high care & accommodation. Retirement & Aged Care living | Spacious, light-filled apartments & suites Registered Nurses onsite 24/7 | Award winning Diversional Therapy | Dementia Specialists Respite beds available | Full-time Physiotherapists | Chef prepared meals | Onsite bar & cafe Cinema room | Onsite hairdresser | Luxury day spa | Hydrotherapy pool, infra-red sauna Community events such as annual Christmas Market | Partners without ACAT assessment

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Seniors living for the young at heart

Be part of a vibrant seniors community that offers comfortable, safe & quality low to high care & accommodation. Aged Care living | Spacious, light-filled suites | Registered Nurses onsite 24/7 Award winning Diversional Therapy | Dementia Specialists | Respite beds available Full-time Physiotherapists | Chef prepared meals | Onsite hairdresser | The Garden Cafe Community events such as annual Christmas Market | Partners without ACAT assessment

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Seniors living for the young at heart

NSW & ACT 2021

AgedCareGuide.com.au

Costs for residential care Aged care homes charge a range of fees to cover the cost of care, accommodation and living expenses, and these can vary enormously between facilities, and from resident to resident. Understanding the rules and seeking specialist advice from an aged care financial advisor to minimise costs is recommended. See page 122 for more information on financial advice. Both your income and financial assets affect your entitlements. The income and asset tests have been combined, to ensure a consistent fees policy.

The cost of care is divided into two parts – daily care fees and accommodation payments:

Basic Daily Fees

As a resident in an aged care home you are asked to pay a daily fee as a contribution towards the cost of care and living expenses, such as meals and refreshments, cleaning, laundry, heating and cooling, as well as social activities. In addition, the daily fee contributes to the costs for personal care, including assistance with daily living such as bathing, dressing and toileting, assistance with mobility aids, therapy, and certain medical and pharmaceutical services. The maximum Basic Daily Fee for all permanent residents who enter an aged care home is 85 percent of the annual single basic Age Pension. This applies as the maximum Basic Daily Fee for all respite residents. It is adjusted each March and September at the same time as the Age Pension. As of 1 January 2021, the maximum Basic Daily Fee is $52.25 per day for all full pensioners and some part pensioners. Depending on your income and level of care, you may also be asked to pay an income tested fee as part of the daily fees. However, this does not apply to respite residents. If you do receive income other than your pension, you will be assessed by Centrelink, or Veterans’ Affairs if you are a veteran, to determine how much extra you can be asked to pay as an income tested fee.

Aged care costs

This will address the issue of asset rich, income poor residents paying for all of their accommodation and nothing for care, and the income rich, asset poor residents paying for their care but not for accommodation.

Aged Care Guide

NSW & ACT 2021

Basic Daily Fees – prior to 20 March 2008

If you were a permanent resident in an aged care home, prior to 20 March 2008 (including residents on leave), you will continue to be subject to the pre 20 March 2008 rules governing the Basic Daily Fee unless you are discharged from permanent aged care for a continuous 28 days.

How much will I pay?

If you can afford to, you will pay a basic fee of up to 85 percent of the single basic pension, a means tested (your income and assets combined) contribution to your accommodation, and a means tested contribution to your care. The maximum means tested contribution will be allocated toward your accommodation payment until the full cost is paid and then toward your care fee.

Aged care costs

The family home will continue to be exempt from the aged care assets test if occupied by a spouse or other protected person. No one will need to pay a care fee greater than the cost of their care. In addition, an annual cap of $28,087.41 will apply to your means tested contribution to your care costs, together with a lifetime cap of $67,409.85 for means tested care fees (Rates as at 1 January 2021). Any income tested contributions you may have made as recipient of Home Care Packages will be taken into account in calculating lifetime care expenditure. The treatment of the family home will not change from the current arrangements, for example if it is occupied by a spouse or protected person. Even when the value of your former home is included as an assessable asset, its value will be capped at $171,535.20 (1 January 2021 prices). It is only counted in determining your ability to pay for your accommodation.

Accommodation payments

Accommodation payments are different from daily care fees. They are used by the aged care home as capital funding to improve the quality of the buildings and services they provide. Not everyone pays an accommodation payment. It depends on the value of your assets and income at the time of entry into care. If you have more than $50,500 in assets and income, you can be asked to pay an accommodation payment, but you must be left with at least $50,500 in assets after your payment (Rates as at 1 January 2021).

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Purpose Built The Aspire Aged Care community has been purpose-built to provide immediate care, support and comfort to your loved one. Step inside the brand new, generously sized living options and prepare to be blown away, not just by the sweeping views of the Brindabella Ranges but to the attention to detail and fine finishes within.

Care delivered with LDK LDK’s dedicated care team are on-site 24/7 to provide personalised, on-site clinical and comfort care. They give

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Dementia Care The Aspire Aged Care community is designed to care for residents at all levels of care, including dementia care. So, rest assured if your loved one requires this level of care, they will be provided personalised care unique to their individual needs, to ensure they experience the best quality of life, for life. The entire building is dementia friendly with each level offering safety and security through its holistic design features.

Living Options Aspire Aged Care by LDK offers both studio and one bedroom apartments that have been designed for the comfort of residents and to suit a variety of needs and lifestyles. Our living options are equipped

To find out more or to book a tour please call 1300 535 000 or visit LDK.com.au

with market leading, non-invasive technology solutions tailored to each resident. To make it truly feel like home, furry friends are welcome in our villages.

Private Respite Care Now Available Private respite care provides a little extra support or care for a short two to six-week period. It’s designed to benefit partners with care needs or their primary caregivers who may need a break. You can be reassured your loved one will have the level of safety and care they require with 24/7 on-site care delivered with love, decency and kindness. Private respite care is privately funded by a flat rate fee covering all care and meals during the stay, with no hidden costs. Our dedicated care team will conduct a personalised care assessment before your loved ones stay meaning no ACAT assessment is required.

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NSW & ACT 2021

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Choose how you pay When moving into an aged care home, if you have the capacity to contribute to the cost of your accommodation, you can now choose how you pay for it. You have a choice of three options, however, if you start with one option and change your mind, you have up to 28 days from the date you move into the care home to decide how you wish to pay.

Payment Option 1: Refundable Accommodation Deposit (RAD)

This is a single payment made to the care home and works similar to an interest-free loan.

Payment Option 2: Daily Accommodation Payment (DAP)

In this option, you pay a periodic payment (usually on a monthly basis) for your accommodation; it is calculated based on the daily rate of the RAD. To calculate the daily payment equivalent of the refundable deposit, the RAD is multiplied by the Maximum Permissible Interest Rate (MPIR) and divided by 365 days. The MPIR is set by the Government and is updated every three months – as of 1 January 2021, it is 4.02 percent. The daily payment amount must be equivalent to the refundable deposit amount and is the maximum you can be charged per day for the room. These periodical payments are not refunded when you leave the home.

Payment Option 3: Combination payment of RAD and DAP

If you wish you can also choose to pay a combination of both a RAD and a DAP. For example, let’s assume the RAD is $400,000 but you want to only pay half of a deposit ($200,000) and the other as a DAP. Use this formula to calculate the DAP: (Balance of price x MPIR) / 365 = ($400,000 - $200,000) x 4.02% / 365 = $22.02 per day (MPIR from 1 January 2021). Or use our easy to use fee estimator calculator on agedcareguide.com.au/nursing-home-fee-estimator . For further information, call My Aged Care on 1800 200 422 or Centrelink on 13 23 00, or discuss with a placement consultant or financial advisor. Disclaimer - This information is a summary of the main provisions relating to aged care costs and while care has been taken to ensure that it is current on date of publication, it should not be taken as an authoritative source. Please phone 1800 200 422 for more complete, up-to-date information.

RAD and DAP

The balance of the deposit is guaranteed to be refunded when you leave the home, but only after any amounts which have been used to pay for agreed services have been deducted.

Applying to a home

Aged Care Guide

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Applying to aged care homes As soon as you have been approved by an Aged Care Assessment Team (ACAT) for Government funded residential care, you can begin looking for your future home. You can do this yourself or you can hire a placement consultant to do this for you. When searching for nursing homes, decide what features are important to you. Are you looking for an extra service facility, a specific cultural environment or a facility with pets? It is important to know and understand the types of homes that are available in your area because this may affect the cost and services you receive. It is recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will allow you to get a feel for the culture of the home and its surroundings. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to move into. When you have narrowed down which homes would suit your needs and wants, it is best to apply to a number of homes to increase your chances of finding a place quickly.

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CONTACT US TO ENQUIRE ABOUT YOUR LOCAL HOME: Ashburn House, Gladesville Casa Mia, Padstow Chamberlain Gardens, Wyoming Courtlands, North Parramatta Maranatha, Kallangur Northcourt, North Parramatta Southhaven, Padstow Heights Call: 1800 246 637 www.chomes.com.au

NSW & ACT 2021

AgedCareGuide.com.au

Nursing homes don’t always have bed vacancies available, it is likely that you will have to wait for a period of time for a bed to be made available. Some aged care homes may have waiting lists and the length of these varies between homes. If your situation is urgent, please inform the staff at the home. Generally, bed places are offered to people on the wait list who have a health priority or have been waiting for a place and have risen to the top of the waiting list. You can be on as many waiting lists for facilities as you would like, but once you accept a vacancy offer, you will be removed from all other nursing home waiting lists. If you require a bed urgently, you may not have as much choice with the facility you move into. You may have to accept the first offer that is made to you, no matter if it is your first facility choice or not. Aged care homes cannot predict or know when a vacancy will occur, so it is important to keep in regular contact with the aged care homes to ensure they are aware you are still interested in admission to their home. If you’ve engaged the services of a placement consultant they will monitor vacancies for you.

Waiting lists

Waiting for residential care

Aged Care Guide

NSW & ACT 2021

It is ideal to plan ahead and take the time to choose the facilities that you want to live in. This means no matter who offers you a bed first, you will be satisfied with the placement.

Waiting lists

What happens when a vacancy occurs?

The person in charge at the aged care home will either ring you, your carer or family directly, or phone the social worker if you are in hospital. You may be asked to make a decision within hours because there are usually other people also waiting. You, or the relevant hospital worker, will need to arrange for your transfer to the home as soon as is practicable. If you are unable to move into a home straight away, you will be given seven days after you have agreed to accept the place to move in. This is called pre-entry leave. From the date of acceptance you may be charged for your care and be eligible to receive financial assistance from the Government. Once your placement has been confirmed, you will be provided with two or three important documents which will address all the information and details you need to know, such as the Resident Agreement, the Accommodation Agreement, or an Extra Services Agreement. It is not acceptable to be charged any fees, or be expected to make any donation, before you formally accept a place in an aged care home.

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We’ll work in partnership with you, your family, GP and other allied health professionals to enable you to make the best of every moment. We offer: • personalised care, lifestyle and wellness programs • professional clinical care with registered nurses on duty 24/7 • dementia support programs • a homely environment where you’ll feel like you belong • an onsite chef preparing fresh, nutritious meals daily

To find out more call us for a chat on 1300 544 944 AGED CARE EXCELLENCE SINCE 1956

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Deciding on a home There are a number of things to consider when deciding which aged care home will best suit your needs. Deciding to move into a home can be a really big decision, so you want to make sure you choose a nursing home that not only suits your needs, but also feels like home. Making a list of your personal preferences and requirements can make it easier to shortlist aged care facilities. This list could include the care you require and lifestyle options. Before you move into a nursing home, you should be able to tell your family and friends that you like the environment in the aged care facility. One of the best ways to gauge the environment and atmosphere of a nursing home is by visiting it. Additionally, you can have a talk with the site manager to understand how the aged care facility runs and have all your questions answered. It is quite easy to organise a tour of an aged care facility, you should easily be able to assess an aged care facility during your visit. Any questions you have can be answered by your tour guide.

Award Winning Mareeba Aged Care has provided the Clarence Valley with quality Residential Aged Care since 1981.

SERVICES AND FACILITIES

Mareeba offers residents a quality lifestyle in a secure friendly environment with individual care and therapy programs developed in consultation with each Resident, their families and Medical Practitioners.

t 24 hour nursing care

6 Rannoch Avenue Maclean NSW 2463

t Suites; single rooms with ensuites; rooms with kitchenettes and ensuite rooms for couples t Coffee shop on premises

Deciding on a home

NSW & ACT 2021

t All meals cooked in our A rated kitchen t LGBTI Safe Place Accredited t Wonderful therapy program with in house movies, activities, outings entertainment and buses

t Physiotherapy

We value the involvement of relatives and friends and encourage their participation in the social activities of Mareeba.

t Respite care

Visits to our facility can be arranged by contacting our friendly staff.

t Hairdressing t Podiatry

Phone: (02) 6645 2966 Fax: (02) 6645 2736

E: admin@mareebaagedcare.com.au www.mareebaagedcare.com.au

Aged Care Guide

NSW & ACT 2021

The following is a brief checklist of areas you should consider before deciding to move in:

Is the home clean, fresh and in good repair? Are the staff warm and friendly? You want to be able to feel at ease and comfortable in communicating with the staff.

How many staff work at the home and what is the night time ratio of staff to residents?

Is the home secure, particularly at night? Are there keypad locks on the doors or are CCTV cameras installed? Does the home have the provision for you to age in place and remain as your care needs increase?

Do they offer single rooms with ensuite?

Deciding on a home

If you are looking to move into a home with your spouse, is this provision available?

Are clothes laundered on or off site? Does the room have access to a private phone line, internet connection or NBN, or pay TV?

Are the floor coverings clean and fresh, or is there an odour throughout the home?

Is the room temperature comfortable for you, and are you able to control your own room temperature?

What personal items and furnishings can you bring into the home, and what provisions are there for storage of personal items?

Inspect the kitchen if possible, and find out if meals are cooked on site or are delivered.

Are the meals flexible and will they meet your special requirements? Are there spaces for you to meet with family and friends and to celebrate special events?

If you like pets, find out if the home is pet friendly and whether they have pets at the home or a visiting pet program.

Be sure to enquire about the range of activities available and entertainment programs. These are vital for your ongoing wellbeing. Any additional services or amenities that are provided by aged care homes can really enhance your experience living in a facility. Beneficial services and amenities could include:

Outdoor areas or gardens, if relevant, check whether they are secure. A hairdressing salon or day spa An on site café A chapel or provision for church services Gymnasium Allied health services It is important to have all your queries answered, as it can really help you gauge whether a facility is the right fit for you.

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Help at Home Help at Home by Montefiore offers you choice and industry leading care in the comfort of your own home – household support, qualified nursing care, allied health including physiotherapy and occupational therapy, companionship and more. Whatever your budget or needs, we will provide your own Care Coordinator to put together an individually tailored program for government subsidised Consumer Directed Care (CDC) and NDIS packages and private fee-for-service options.

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‘Empowering Independence at Home’ Many people as they grow older want to stay living in their own home but may not be aware of the services available to empower them to remain independent. However, it is important to know that there is help available in the form of a Home Care Package. A Home Care Package is a Government funded coordinated plan of services to help you live more independently. There are four package levels available ranked from basic care needs to high-level care needs. In the case of Janette Evans, having a Home Care Package has empowered her to remain independent whilst living in her own home. Janette currently lives on her own in the Macarthur region of Greater Western Sydney. After she endured five small strokes and having arthritis, her balance and body function have been affected. Because of this, Janette is limited in her ability to complete some general duties around her home, including cleaning and gardening. Realising she needed extra help, Janette applied for a Home Care Package.

As an experienced and widely respected approved home care provider, Meditech has an outstanding team of people whose commitment and dedication embody our distinctive client-focused service delivery. “Anything I have needed, Meditech have gone above and beyond to assist me. I cannot speak highly enough of their staff. As I get older and require more services, I am very confident that I can rely on Meditech to support me and provide me with the help I will need.” We currently provided services across Sydney, the Central Coast, and Newcastle. Clients can receive services through government subsidies, self-funded private paid services, or a combination of both options. Meditech will support you to live independently in your home, providing a range of services including: •Professional case management and support coordination •Well-trained, reliable staff •Domestic assistance •Meal preparation •Personal care •Clinical Nursing services •Transport services •Social support •Community access •Allied Health services •Maintenance, cleaning, and gardening services We charge a low 12% administration fee and no exit fees, leaving more of your package available for services. We are available 24 hours a day, 7 days a week, meaning someone is always available to take your call. A case manager will also be provided to help you manage your services and funding.

Acquiring funding for a Level 1 Home Care Package, Janette has been empowered with new independence.

We promote enablement and independence for all our clients, making sure they are actively involved in their care plan.

“Because of my arthritis, I can’t grip properly, so I need help with my cleaning and gardening. Having a Meditech support worker come to my home every week has been amazing. They do a thorough a job – my house is clean, and my garden is maintained. I am so happy with all my services.”

To discuss how Meditech can help you, please contact our friendly staff on: Sydney Office Please call 02 9764 4488 or email enquiries@meditechstaffing.com.au

Whether you are currently living in your own home like Janette, in a retirement village, or residing in an independent living unit, a Home Care Package will support you to continue to live independently for as long as you are able.

Central Coast Office Please call 02 9159 0051 or email gosford@meditechstaffing.com.au

Choosing the right care provider is crucial to maximising your Home Care Package funding and tailoring a plan of services to meet your care needs. Meditech Staffing is here to help.

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Low Administration Fees Meditech Staffing is an approved aged care provider that offers a full range of services across Sydney, the Central Coast, and Newcastle. Our Home Care Packages have a low 12% administration fee and no exit fees, leaving more of your package available for services. We operate 24/7, so we are here when you need us.

Our services include: •Professional case management •Well-trained, reliable staff •Personal care •Cleaning and household tasks •Meal preparation •Transport services •Social support •Home nursing •Home maintenance, cleaning and gardening services

02 9764 4488

02 9159 0051

enquiries@meditechstaffing.com.au

gosford@meditechstaffing.com.au

NSW & ACT 2021

AgedCareGuide.com.au

Moving into a home The process of moving in is often referred to as the ‘admission process’ and starts with an initial introduction, orientation and assessment. During the assessment a staff member will gather information including medical conditions, family history, food preferences, social and recreational likes and dislikes, and interests. This information will be used to create a care plan. The care plan is updated regularly and you can request to see a copy at any time.

Family members and carers are welcome to assist in identifying social and care needs.

What can you bring with you?

Your aged care home will already have most of the furniture and furnishings, such as beds, chairs, wardrobe, curtains, and floor coverings, so it may be helpful to directly ask the home what you can bring with you.

Personal items

Having personal belongings around you may help you to feel at home in your new environment. Some people may like to bring family photographs, their favourite films, books, music, or other treasured items.

Clothing

It is important to ensure that personal clothing is properly labelled. Most nursing homes will launder your clothing either on site or through a laundry service. Bring enough clothing to allow for items being washed as it might take a couple of days before clean laundry is returned to you. Because of the large volume of washing, nursing home laundries often use commercial washing and drying machines so make sure your clothes are machine washable and labelled with your full name.

Continence aids

Residents with higher level care needs, who require products for the management of incontinence, will have these provided by the aged care home. Other residents may be required to purchase these items.

Radios, TVs, computers, digital clocks

Residents can bring with them their preferred electrical and electronic items. Each item will be checked, tested and tagged for use.

Furniture

It is quite common to have space available for some items like a favourite chair, small table, dresser and bedside light, but it’s best to check with the aged care home what and how many items you can bring.

Moving into a home

The care plan will be an overview of your care needs, wishes, and outcomes you want to achieve while living in the facility.

Aged Care Guide

NSW & ACT 2021

Medication

It is important that you bring all prescription medication you’re currently taking with you on admission. Care staff will manage and administer the medication to ensure safe and quality use of your medicines. Topical creams, herbal remedies, vitamins, and elixirs, which are non‑prescription items, should be declared to the staff.

Toiletries

The aged care home supplies the basic necessities such as toothpaste, soap and toilet tissue. Specific items or particular brands need to be purchased at your own expense.

Moving into a home

Mobility and wheelchairs

Wheelchairs, scooters, walking frames, and other mobility aids will be assessed to ensure that these are appropriate to your current situation. The maintenance and upkeep of scooters and wheelchairs is your responsibility.

Making the transition

Once you have been offered a place in an aged care home, it is also important to organise your medical and financial matters, and who you will need to tell about your move. If you have not done so already, this is a good time to talk to your loved ones about your wishes for your future medical care. Writing your wishes in a letter or statement can help guide health professionals and those close to you if you become seriously ill or injured and are unable to make decisions about your own care. This is called an Advance Care Directive and it should include clear and specific details about treatments you would accept or refuse. Keep your Advance Care Directive in a place that is easily accessible and share the document with your doctor and loved ones. Conversations with family and close friends about your personal and medical wishes, if you lose capacity, should be happening as early as possible.

Who should you tell about your move?

It is recommended that you tell your family, carer, friends, neighbours, community centre or Council, and any health professionals, such as your doctor or pharmacist, that you’re leaving your home to enter an aged care home. If you need to change doctors, you can ask to have your medical history sent to your new doctor. It is also a good idea to keep track of this and make a note of your current medical treatments and medication so you can discuss this with your new aged care home as part of your care plan.

W E L C O M E TO A G E D C A R E F RO M T H E H E A RT W E L C O M E TO A G E D C A R E F RO M T H E H E A RT

When you step foot inside Nazareth House, you enter CARE FROM THE HEART: a unique world of warmth and belonging. • Individual care plan, unique to the needs of each perso When you set foot inside Nazareth House, you enter CARE FROM THE HEART: At Nazareth, we have been providing residential aged a unique world of warmth and belonging. care for over a hundred years. Driven by the mission of• Individual care plan, unique to the needs of each person • Clinical, social, emotional & spiritual support provid At Nazareth Care, we havewe been providing residential and the Sisters of Nazareth, understand the needs of the aged care for over a hundred years. Driven by the mission elderly: to be respected, treated with dignity and cared • Clinical, social, emotional & spiritual support provided of the Sisters of Nazareth, we understand the needs of the • Mass held daily & regular services for other denomina for with comfort and love. elderly: to be respected, treated with dignity and cared for • Mass held daily & regular services for other denominations

with comfort love. To us, care isand more than just a job: it’s a vocation. Our • Dedicated dementia unit at all of our Australian Hou sisters live on-site at Nazareth House and, with our To us, care is more than just a job: it’s a vocation. • Dedicated dementia unit at all of our Australian Houses Our sisters live on-site at dedicated Nazareth House and,for with ourresidents broader team, provide support our • Our sisters are always available to provide palliative c broader team, provide dedicated support for our residents and their families. We endeavour to achieve consistency • Our sisters are always available to provide palliative care and their families. We endeavour to achieve consistency of care with the same nurse and carer looking after each • Respite care available or care with the same nurse and carer looking after each resident, as this improves their emotional wellbeing. • Respite care available resident as this improves their emotional wellbeing.

Please feelfree freetoto call Please feel call and arrange a tour. and arrange a tour.

Nazareth House Tamworth Nazareth House Wynnum 272 Wynnum North Road, Wynnum North QLD 4178.Phone: Phone: 07 5511 80/104 Manilla Road, Tamworth NSW 2340. 023393 6761 8755

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SUMMITCARE

SummitCare Baulkham Hills 2020 Winner for Outstanding Specialised Business And multiple finalists for: Specialised Business Professional Services Health Improvement Services -

WARMTH WORTH WELLBEING

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SummitCare Baulkham Hills P: (02) 8865 3600 E: baulkhamhills@summitcare.com.au

SummitCare Canley Vale P: (02) 9728 1200 E: canleyvale@summitcare.com.au

SummitCare Liverpool P: (02) 9602 9044 E: liverpool@summitcare.com.au

SummitCare Penrith P: (02) 4721 2512 E: penrith@summitcare.com.au

SummitCare Randwick P: (02) 9398 4511 E: randwick@summitcare.com.au

SummitCare Smithfield P: (02) 9755 7333 E: smithfield@summitcare.com.au

SummitCare St Marys P: (02) 9673 6999 E: stmarys@summitcare.com.au

SummitCare Wallsend P: (02) 4944 1500 E: wallsend@summitcare.com.au

SummitCare Waverley P: (02) 9387 3872 E: waverley@summitcare.com.au

Our highly qualified staff provide 24/7 care and specialise in palliative and dementia care - SummitCare accepts high care respite and offers residential care to our growing communities across Sydney and Newcastle. Our homes are designed to offer spacious living areas, external and internal courtyards with beautifully landscaped gardens for our residents to enjoy. SummitCare achieved high commendations for our approach to palliative care through the Future of Ageing Awards 2020.

Family-owned business with a focus on care and services to the ageing community. We also offer: • • • •

Couples suites Freshly prepared nutritious meals, cooked on-site Resident-focused leisure and lifestyle activities Concessional and DVA welcome.

www.summitcare.com.au

NSW & ACT 2021

AgedCareGuide.com.au

Daily living in a nursing home Moving house is often stressful and it may take time to settle into your new environment. Here’s what you can expect from life in a nursing home. If you are thinking about moving into a nursing home you’re likely to experience a massive range of emotions, varying from relief and excitement to uncertainty and apprehension. Living in a nursing home will be different and it may take a few days for you to settle into your new life. Generally life in a nursing home will be easier for you, and many residents have reported they actually enjoy an enhanced quality of life and improved social life, since they moved.

It’s your home

While areas such as the dining room and lounge are communal, your room is your own. Nursing homes positively encourage you to bring personal items for your room, such as pictures, photos, ornaments, furniture throws, and smaller pieces of furniture. Find out prior to moving what extra personal belongings you can bring so you can still enjoy the things which have meaning to you.

Social aspects and routines

The chances are you’ve moved from living in a house on your own or with a partner, so you’ll need to get used to a few more people being around. However, the choice is yours as to how social you want to be. You can choose to be social in the communal areas and spend time with other residents or simply find a quiet corner or remain in your room to enjoy your own company. Nursing home staff are generally friendly and outgoing, and they will respect your need for privacy. Many nursing homes have strong links to the local community. You can choose to get involved with activities such as meeting local school children or other people from other groups. As well as adjusting to new people, there may be some changes to your daily routines, such as slightly different meal and shower times. The important thing to remember is that by moving into a nursing home you’ll receive the help and support you need to improve your quality of life.

Daily living

You will benefit from receiving help with some tasks you’ve found difficult to do and you will have peace of mind that should anything happen, you will receive immediate attention and the situation will be managed well.

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Multiple activities

Nursing homes offer many social aspects and multiple activities such as exercise classes, religious services/classes, bingo, arts and craft, concerts and outings. It doesn’t mean you have to take part – you still decide what you want to do. You can continue to enjoy your usual activities outside the nursing home, such as attending any regular classes or meeting friends in your favourite coffee shop. Whether it’s reading or watching TV in your room, chatting with other residents or going to the cinema with friends, the choice of how you spend your time is yours.

Partners

Some homes offer rooms for couples in the form of adjoining rooms, double rooms, or even a single unit for couples.

Daily living

This means couples can continue living together even if they have different care and support needs.

Pets

While most homes do not allow residents to have their personal pets, a lot now have ‘live-in’ animals such as cats, rabbits, dogs, and birds. Some nursing homes also arrange for a variety of animals to visit regularly.

Family and friends

Your family and friends are always encouraged to visit and depending on your health, you will be able to come and go as you please – visit friends, enjoy family celebrations, go shopping and even go on holiday. Many nursing homes also have special areas available for private functions – this means you can still hold special events for family and friends in your nursing home.

Going on a holiday

When you live in an aged care home you can still go on a holiday. You can leave the aged care home for up to 52 nights in a financial year. This is called ‘social leave’. The Government will continue to pay subsidies on your behalf to the aged care home and you still have to pay your daily fees and income tested fees. If you are away for longer than 52 nights the Government will stop paying subsidies and you may be asked to pay any owing amounts to the aged care home. The 52 night rule can not be extended.

Welcome to...

Corymbia a

home Enquire today!

Opening May 2021 Combining the very best of individual focused care and lifestyle design, Japara’s brand new aged care home in Belrose will set a new benchmark for modern, residential aged care. Sit back and enjoy unrivalled views over neigbouring national parks and coastal areas whilst you make the most of the exceptional aged care services and lifestyle options at your new Japara home.

• Permanent and respite options • 24 hour expert, clinical care • Light-filled and spacious rooms • Engaging lifestyle programs • State-of-the-art onsite facilities

51 Childs Circuit, Belrose, NSW, 2085

japara.com.au 1800 52 72 72

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Mortdale In the Heart of the St George Area

Ferndale Gardens has been designed to provide lifestyle assistance and care in a comfortable and well appointed environment. Our emphasis is to maintain the dignity and independence of each individual within a personal and homelike atmosphere. Professional qualified staff ensure the best nursing and personal care 24 hours a day.

Design features • Café and Gift Store • Hairdressing salon • Gymnasium • Cinema/kiosk • Function room • Consultants room • Chapel • Library

• Laundry • Luxury mini bus • Mini bowling green • Mini golf • Quality on site chefs preparing nutritious meals • Physiotherapy, speech therapy, diversional therapy and podiatry • Tai chi • Social activities • Religious services • Bus and shopping outings • Generous single or twin suites are fully air conditioned and have a private ensuite • Kitchenette and bar fridge • Wall mounted televisions • Electric beds • Private telephone and internet access

FERNDALE GARDENS 33 Jersey Avenue, Mortdale 2223 Enquiries 02 9006 6103 E admin@ferndalegardens.com.au www.ferndalegardens.com.au Proudly Managed by Trinity Management Services P/L

• LOW CARE • HIGH CARE • DEMENTIA CARE • RESPITE CARE • EXTRA SERVICES

FERN7257_Aged Card Ferndale 2021.indd 1 DPS_PRESS READY.indd 2

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Resident Agreement The Resident Agreement is a legal agreement between you and your aged care home. Before you move in, an aged care home will offer you a Resident Agreement to sign, which may cover things like the services you will receive, the fees to be paid and the rights and responsibilities you have as a resident of the home.

the policies and practices used to set your fees and charges; the level of daily fee you’ll be asked to pay; any extra services you’ve agreed to receive, and their costs; any circumstances where you might be asked to leave and how the aged care home will help you find somewhere more appropriate;

your rights and responsibilities as a resident in your new aged care home;

your aged care home’s responsibilities to you as a resident; how the aged care home will deal with any complaints you, your carer, friends or family may make; and

any other matters agreed between you and the aged care home’s manager, within the requirements of the Aged Care Act 1997.

When do I sign?

If you choose to enter into a Resident Agreement, you don’t have to sign it at the time it is offered. You may want to take time to ask your friends, family, carer, financial advisor or legal practitioner for help to go through the agreement, although you don’t have to. While there is no time limit for signing the Resident Agreement, it is in your best interest to finalise the Resident Agreement as soon as you can, as it covers your rights and responsibilities.

Can I withdraw from the Resident Agreement?

Should you change your mind, you can withdraw from the Resident Agreement within 14 days of signing. You will need to let your aged care home know straight away, in writing. You will still need to pay your care fees and charges for care you’ve received during the 14 days. If you’ve made any other payments to your provider during that time, you are entitled to a refund. Changes can only be made to the agreement if both you and your aged care home agree.

What if I need help understanding the agreement?

Since the Resident Agreement is a legally binding document, it’s important you understand everything in the document before you sign it. If you have any questions, you should ask your new aged care home. It’s their responsibility to make sure the agreement offered to you are clear.

Resident Agreement

Your Resident Agreement should include the following:

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You can also ask your family, friends, carer or a legal practitioner to help you understand the terms of your agreement. The proposed agreements may not automatically include all the things that you think are important, so it is a good idea to check. If you’re having language difficulties because the agreement is not written in your preferred language, you can contact the Australian Government Translating and Interpreting Service (TIS) on 13 14 50. If you understand your agreement and want to sign it, but are physically unable to, you can ask someone with the legal authority to sign on your behalf, such as someone who holds Power of Attorney for you.

Rights and responsibilities

Residential respite

Your rights and responsibilities will be the same as those of every other resident. To make sure your rights and responsibilities are protected, there is legislation that all aged care homes funded by the Government must follow. The Charter of Residents’ Rights and Responsibilities will be displayed in your aged care home, or you can ask your home for a copy when they offer you your Resident Agreement.

Taking a break Taking some time off from caring is crucial and known as ‘respite’. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Residential respite

To receive respite care in an aged care home, you require an assessment by an Aged Care Assessment Team (ACAT), except in emergencies. See page 53 for more information about ACAT. Usually, you may have up to 63 days of Government funded respite care in any financial year, and it may be possible to extend the care period by up to 21 days at a time, if deemed necessary by the ACATs. When you have received approval by the ACAT, you may apply directly to the aged care facility for respite. Access to respite care is based on eligibility and need. Although residential aged care homes are allocated respite places, they are not required to keep these solely available for respite provision. You will need to book this respite in advance, although in the case of emergencies, it can be organised quite quickly. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to permanently move into.

We will support you to live life well. When living in your own home is no longer an option, you’re most welcome to make our home yours and live in safety and comfort. Residential care is a natural next step in life for thousands of Australians every year. With us, your life continues on your terms – you decide when to get up, eat, socialise and relax. We will arrange the services important to you Every resident is unique. We will work with you to create a personal care plan for your exact needs. Those needs will be met by our team of carers, lifestyle officers, spiritual and wellbeing coordinators, registered nurses, and any specialists needed. Dedicated to quality care The Aged Care Quality Standards provide reassurance that you will be treated with kindness, dignity and respect. We continually evaluate our training, systems and processes and strive to exceed these standards. We are for people, not for profit Southern Cross Care has supported older people in NSW and the ACT for over 50 years. As a not-for-profit organisation, we are solely focused on providing the best care we can. Experience our service with respite care We have 31 homes, so there could be one close by in your community. You can arrange a short stay in a home before making any decision. We will be happy to arrange this for you, please ask when you call.

1800 870 427 sccliving.org.au

Discover the ultimate in aged care living Cranbrook Care’s family of premier aged care residences are architecturally designed, situated in idyllic locations and provide our residents with excellence in care and services.

Neutral Bay, Lower North Shore

Kanwal, Central Coast

Multi award winning aged care residence overlooking Sydney Harbour, setting new standards in residential aged care.

Modern aged care residence with a peaceful setting amongst the trees and gardens.

Call 9953 0000

Call 4392 4111

Bella Vista, Hills District

Abbotsford, Inner West

A brand new state of the art aged care residence overlooking the picturesque Castle Hill Country Club Golf Course.

A brand new state of the art aged care residence, idyllically located on the waterfront.

Call 9672 6155

Call 9712 0100

For more information on our residences or our private in-home care services, visit cranbrookcare.com.au

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Cost

For respite in a Government funded aged care home you will pay the equivalent of 85 percent of the single rate of Age Pension (called the Basic Daily Fee and currently $52.25 per day, as of 1 January 2021), regardless of whether you are a pensioner or not. A booking fee may also be charged to assist in securing a place. This is a pre-payment of respite care fees, not an additional payment, and it cannot be more than a full week’s fee or 25 percent of the entire stay’s fee, whichever amount is the lowest. For respite in an ‘extra services’ home you may be asked to pay an extra fee to cover the cost of the higher standard of services. For more information, contact the Carer Gateway on 1800 422 737. Go to page 42 to read about respite options in your own home or community.

Some aged care homes provide ‘extra services’, such as a higher standard of accommodation, increased entertainment options, and more diverse food choices. Extra service homes have approval from the Australian Government to offer these additional hotel type services and they come at an additional cost to the resident. ‘Extra service’ only refers to the standard of accommodation, meals, food, and entertainment, and not to the level of care which is legislated to be of a high standard across all aged care homes. Services delivered and cost may vary between providers and they should be outlined in your Resident Agreement. In some cases, the whole of the home is ‘extra service’, while in others, a distinct part of that home, such as a separate building, wing or unit, is dedicated to extra services. Some of the extra services you might be offered include:

A bigger room

internet

daily newspaper

satellite TV

phone

choice of meals

selection of beverages including wines, beer, and spirits special therapies such as massage, aromatherapy, or podiatry leisure/entertainment facilities

Fees

Extra service fees are set by the provider and approved by the Australian Government. This is an additional charge on top of the basic daily care fee, accommodation payment all residents pay, and any means tested fee.

Extra services

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Some providers may offer rooms with a non-optional extra service package. You can only take up the room if you agree to and pay for the extra services offered. Other providers may offer extra services as an optional package that you can choose or cancel at any time. In this case, switching from general residency to extra service residence within the same home, does not change the accommodation payment you have already agreed to when entering the home and the provider cannot charge a new or additional accommodation payment.

Additional services

Cultural services

All people in aged care homes have the option to purchase additional services, such as entertainment or lifestyle choices, for an extra fee. Providers can not charge additional service fees for anything that is part of the normal operation of the nursing home and you have to agree to these charges before they are being delivered. See pages 210 –211 for a list of aged care homes that offer extra services.

Meeting the needs of all cultures For many older Australians, leaving their home to move into residential care is a lifestyle change that can lead to an emotionally challenging experience. This transition can become more challenging for older people from culturally and linguistically diverse (CALD) backgrounds requiring access to residential and community aged care services that are sensitive to meeting their specific cultural, spiritual, dietary, and linguistic needs. For example, people who migrated from southern and eastern Europe in the 1950s and ‘60s, or from Asian countries in the 1970s and ‘80s, and who are now in need of aged and community care services, will be much more comfortable and secure receiving care from people who understand their specific cultural needs. It is expected that the 65 and older cohort in 2056 will be much larger and more diverse than ever before, with the older diverse groups more likely to come from non-English speaking countries. With an increasing ageing and migration population, it is essential that Australian aged care services and communities have the capacity to respond to the unique needs of people from CALD backgrounds. It is also common for people from non-English speaking backgrounds who have developed dementia to forget the English language they have learnt and revert to their original mother tongue even though they may have lived in Australia for many years.

A growing focus

Meeting the needs of the nation’s older people from culturally and linguistically diverse (CALD) backgrounds has been a growing focus of the Australian Government.

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The highly complex nature of meeting and understanding the needs of ageing CALD Australians is being increasingly recognised by the Government with emphasis and focus also being put on the risk factors specific to CALD Australians that can affect their ageing experience.

Cultural services

Providing suitable cultural care has been associated with huge health and wellbeing benefits for this growing group of older Australians, which has led to the Government’s introduction of a number of initiatives specific to CALD elders and their care.

Cluster facilities

Facilities with clusters for CALD older people generally consist of three or more residents from a similar background and staff who speak their language. Cluster facilities also make an extra effort to focus on meeting the cultural, spiritual, dietary and social needs of CALD residents. The aim of clustering is to:

Enhance the quality of care provided to residents from CALD backgrounds in residential aged care facilities

Promote and facilitate access to residential aged care facilities for people from CALD backgrounds

Enable residents to observe religious, spiritual, cultural, and personally significant events

Improve communication between staff and residents Maintain dietary customs according to the CALD backgrounds of residents’ religious and cultural preferences

Provide social and activity programs that appropriately cater for the needs and interests of CALD residents

Some mainstream residential aged care facilities have informal ‘clusters’ that cater for the needs of older people from diverse backgrounds.

Residential GaRdens foR the spanish speakinG fRail aGed ltd

Residential Gardens is a not-for-profit organisation, the only one in Australia with a focus on the Spanish speaking community in Residential Care. Residential Gardens promotes the highest possible quality of life, independence and dignity. We take pride in our work and dedication to making a difference in the lives of the residents. The facility provides for 106 residents in a mix of bedrooms, with many private facilities. Features include:

 Separate and sensitively designed  

dementia area Physiotherapy room Wellness room

   

Rehabilitation centre Cafe Hairdresser Dining

   

 Wintergarden  Outdoor entertaining area  Large Multifunction Room

Activity rooms Theatre room Courtyard Landscaped gardens

An extensive range of services are provided including:   

Residential Care Day Care Respite Care

 

Palliative Care Home Care Services

420 Woodstock Ave, Rooty Hill, NSW, 2766 E: info@residentialgardens.com.au

 

A variety of activities program Access to Allied Health Services

 

Private Home Care Services Home Care Packages Level 1 to 4

P: (02) 8887 5555 F: (02) 8887 5500 www.residentialgardens.com.au

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There are also culturally specific aged care facilities that have formally entered into a contract with the Australian Government to, wherever possible, meet the needs of a specific cultural group.

Partners in Culturally Appropriate Care

Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities. The PICAC initiative has resulted in:

More aged care service providers delivering culturally appropriate care to older CALD people Better access for older CALD people to culturally appropriate residential and community care services

Cultural services

Older CALD people having a greater capacity to make informed decisions about residential and community based aged care.

Through training, workshops and information resources, the PICAC program aims to equip and support residential and community aged care service providers to deliver culturally appropriate care. Call 02 4229 7566 to find out more about PICAC across New South Wales and the ACT.

Breaking language barriers

Healthcare professionals in General Practice treat patients from a diverse range of cultural and linguistic backgrounds. A significant proportion of the Australian population speak a primary language other than English. Patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans. They may also have a decreased understanding of their diagnosis, and overall, less satisfaction with their care. Access to high quality medical interpreter services may improve the quality of care for these patients. Language assistance will ideally be provided by a professionally trained medical interpreter, but can also come from multilingual staff, family, or friends. By understanding the benefits of an interpreting service, healthcare professionals may help facilitate culturally competent care. It is vital staff in the aged and community care sector also have sufficient awareness and understanding of the needs of patients from diverse cultural groups and what constitutes an effective culturally appropriate service. Health professionals are encouraged to ensure all health and personal care plans and reviews identify and support the cultural, linguistic and spiritual needs of care recipients. The use of professional interpreting services when health and personal care plans are developed and reviewed may also be valuable. The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Government. The service covers more than 100 languages and is available 24/7 on 13 14 50. See pages 234 –241 for a list of aged care homes and home care package providers in NSW and ACT who can meet the needs of people from a range of cultures.

Love, Faith and Hope since 1984

OLC Care has extensive experience and a solid reputation in the aged care industry. All of our homes are established on the pursuit of excellence. Our residents enjoy a friendly, caring community atmosphere that is fostered by the caring philosophy of the management and staff and enhanced by the modern design and amenities.

Over 30 years experience with 5 locations in NSW

Residents are respected and treated as individuals and with the assistance of family and friends, empowered to gain maximum quality of life. We believe in Person Centred care with a strong focus on wellness and companionship for all residents. This is achieved by working together as a team, focusing on our residents and continually improving our services.

Let us care for you

We have the people, passion & professionalism to care for you! General Care | Dementia Care | Respite Care | Palliative Care Ruby Manor 10 Ruby St, Carramar (02) 9723 7166 90 bed modern home

- Person centred quality care by highly trained care team - Individualised engaging recreational activities - Delicious meals and refreshment - Lifestyle enriching environment - Happy and friendly community

Pembroke Lodge

Rocky Point Residence

Alkira Gardens

Peakhurst Lodge

57-61 Pembroke Rd, Minto (02) 9603 7911

151-157 Rocky Point Rd Beverley Park (02) 7909 0778

2 Animbo St, Miranda (02) 8578 1688

16-18 Henry Lawson Dr Peakhurst (02) 9533 4089

w ourladyofchina.org.au e info@ourladyofchina.org.au

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Special needs groups There are a number of groups of people that are recognised by the Government as ‘special needs’ groups when it comes to aged care services. Aged care providers are required to consider the needs of these groups in the provision of care. You will find more information on each group below.

Aboriginal and Torres Strait Islander (ATSI)

Special needs groups

The care needs of older Aboriginal or Torres Strait Islander (ATSI) people can be quite specific and there is a cultural element that needs to be considered in the delivery of care. All care homes should care for all people regardless of their background although some homes are specifically for ATSI clients. See pages 234 –241 for an overview of aged care homes and service providers that have indicated to cater for ATSI clients.

Care leavers

A care leaver is a person who, as a child or youth, spent time in institutional care or other types of out of home care like orphanages, children’s homes or foster care. A large number of these care leavers are now reaching an age where they need to consider moving into aged care. Because of their experiences in institutionalised care, aged care has been flagged as an area that can cause distress and anxiety.

Culturally and Linguistically Diverse (CALD) people Some aged care services are designed specifically for people who are culturally and linguistically diverse. They might have staff that speak a foreign language, specific cultural activities or meeting spiritual needs.

To support the needs of older people from CALD backgrounds, the Government has introduced the ‘National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds’. This strategy helps aged care providers to deliver quality care and aims to make culturally appropriate aged care more accessible. See pages 234 –241 for a list of culturally appropriate homes and services.

Disability

In Australia one in five people live with some form of disability and this number increases with age. There are many different types of disability including physical, intellectual, sensory, learning, psychiatric, or a combination of any of these. Some of these may be pre-existing disabilities, they can be disabilities due to health conditions like a stroke, or be part of the ageing process, such as dementia. If you have a disability, are over 65 years of age and currently receive support through the National Disability Insurance Scheme (NDIS), visit ndis.gov.au or phone 1800 800 110 to find out what services are available to you.

Providing personalised care at Bupa Bupa is one of Australia’s largest private providers of residential aged care.

Our Person First approach We embrace your individuality and work with you and your family to help you get the right care and support you need. To find your nearest Bupa Aged Care home visit bupa.com.au/aged-care or call 1800 718 357 The ability to admit new residents is dependent on availability and the specific circumstances and facilities of each Bupa Aged Care home.

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Financially disadvantaged

If you have genuine difficulty paying aged care fees and charges, financial hardship provisions may apply. These allow for your fees and charges to be reduced or waived. Financial hardship assistance applications will be considered on your overall financial circumstance including your total income and assets, your eligibility for a pension, and whether you have income or assets which you can use to pay your care fees.

Homeless

The Homeless Supplement aims to better support the viability of residential aged care homes providing care to people who have a history of, or are at risk of, homelessness.

LGBTIQ

Through the National LGBTI Ageing and Aged Care Strategy, the Government aims to ensure lesbian, gay, bisexual, transgender, intersex, and questioning (LGBTIQ) people have access to the same opportunities and options in aged care that are available to all Australians. It is designed not only to raise awareness of the issues, but also improve the ageing and aged care experience of LGBTIQ people, and recognising and valuing the diversity of this group. The Rainbow Tick Accreditation program recognises the commitment of aged and community care organisations that have implemented LGBTIQ inclusive service delivery. Rainbow Tick Accreditation provides assurance to LGBTIQ consumers and staff that an organisation will be responsive to their needs. On pages 234 –241 you’ll find a list of homes and services providing LGBTIQ appropriate services.

Rural & Regional clients

If you live in a rural or regional area it may be harder to access the aged care services that you need. Services offered in rural and regional areas will depend on the needs of the whole community and sometimes aged care, health and community services are combined to meet local health needs.

Veterans

Veterans have a ‘special needs’ status to support complex medical requirements that include the need for high levels of emotional and cultural support in old age, as a result of a veterans’ wartime experience. The Veterans’ Home Care program can help with in home support and the Veterans’ Supplement aims to improve access to residential aged care for veterans with mental health conditions. For more information, contact the Department of Veterans’ Affairs on 1800 838 372 or visit www.dva.gov.au .

Special needs groups

If you are currently homeless, or if you’re at risk of becoming homeless, there may be Government funded services available to you that can help solve your housing problems, or assist with financial or legal issues.

Care. It’s who we are. If you’re considering residential aged care for someone you love, think of Anglicare first. With over 70 years’ experience in caring for older people we’ve earned a reputation as a leading not-for-profit provider. Ensuring that each resident feels safe, valued and respected guides everything we do. Our innovative Rhythm of Life® approach provides each resident with personalised care, encouraging independence and taking into account individual preferences and interests. Anglicare’s focus on caring for each resident’s physical, emotional social and spiritual needs is supported by lifestyle programs, expertise in dementia, palliative and respite care, chaplaincy and pastoral care services. Residential care locations • Castle Hill • Dapto • Forestville • Gordon (opening 2022) • Jannali • Kingswood • Malabar

• • • • • • •

Minto (opening 2021) Nowra Oran Park Parramatta Penrith Richmond Rooty Hill

• • • • • • •

Rushcutters Bay South Hurstville Taren Point The Ponds Warriewood Winston Hills Woonona

Care for someone you love? Talk to Anglicare first. 1300 111 278 anglicare.org.au

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Aged care checklist When trying to decide which aged care home or service best suits your needs, a checklist is an excellent evaluation method.

You may want to consider a short-term respite stay at the home. That way you can experience what it is like to live in the facility before you make the final decision as to whether it is a place you would like to move into permanently. Below are a number of questions to ask the provider when assessing the suitability of an aged care home, supported living facility or other service, to assist you in making your decision.

The provider

Is the provider for-profit or not-for-profit, church or charity based? Do the owners/directors of the company have a health and/or aged care background?

When was the last time a complaint was made to the provider, what about, and how was it dealt with?

Are residents and their families encouraged to have input into services offered and the quality of care?

The facility

Does the home look and smell fresh and clean, and is it in good repair?

Are the carpets and floor coverings clean? Is the inside temperature comfortable? Does the home meet safety regulations? Is there good and clear signage throughout the facility? Are there secure and interesting outdoor areas? Are there spaces and activities to support people living with special needs, such as dementia?

Do the residents appear clean and neat? Can you stay in the facility if your needs change?

The staff

Are the staff friendly and welcoming? Does the staff provide clear answers to your questions? What is the mood of interaction between staff and residents? Do staff look like they take their time with residents to give them personal attention?

What is the ratio of nurses/care workers to residents on weekdays, weekends, and at night-time?

Aged care checklist

Take note of your first impressions when you first call the nursing home or service. Are staff friendly and accommodating to answering your questions? When considering a nursing home, ask to tour the facility and speak to people already living in the care home. You may know someone who lives there or has a loved one at the facility. Ask them about their experience.

100

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The room

Is it a single or shared room? Is the room you’re shown the actual room you’ll be moving into or is it for display only?

Does the room have an ensuite or are the bathrooms shared? Are there provisions for married couples? How is the room allocation determined? Is there access to a private phone line, internet connection, or pay TV?

How is the heating/cooling controlled? What personal effects and furnishings can you bring to the home? Are there provisions for safe storage of personal items? Are there easily accessible alarm buttons in the room and

Aged care checklist

how many?

Are staff respecting resident’s privacy – do they knock before entering a resident’s room?

Day to day living

Are there areas for families and friends to meet and celebrate special events?

Can family and friends take part in activities? Are meals cooked on site or delivered? Are menus flexible and able to meet special requirements? What types of individual and group activities are offered and how often?

Are there activities that include cultural and spiritual preferences? Are there any activities organised together with the local community?

What special events are celebrated? Does the facility have pets on site or offer a pet visitation program?

Health and personal care

Is there a GP on site or can you continue to see a Physician of your choice?

How do staff administer and monitor resident’s medicine intake? How are medical emergencies handled? What other services, such as speech therapy and occupational therapy, are available on site?

Is there a dietitian or nutritionist part of the care team? Does the facility have a wellness program? How does the facility deal with end-of-life/palliative care? Are any provisions, such as continence pads, rationed?

Financial

What are my payment options? What is the breakdown of the payable fees? Can you negotiate on the fees and how they are paid?

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After 73 years of caring, you learn what matters: connections Moving into aged care can feel like a big change. Award-winning care with the personal touch starts with our staff really getting to know you, so we can keep you connected to your loved ones and hobbies while keeping you safe. But with so many programs on offer, who knows? You might just connect with something (or someone) new at Whiddon.

Book your tour today: whiddon.com.au 1300 738 388

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Care just for you.

In Residential Aged Care, we give you personalised care and attention - getting to know you and your individuals needs.

Personalised care Tailored meals & services Individual care plans Allied health services Recreational spaces & activities

Call 1300 232 564 or visit rsllifecare.org.au

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Frequently asked questions about moving into an aged care home . . . Making the transition to residential aged care can be daunting and a life‑changing experience.

How will I know when it’s time to move into a nursing home?

Making the decision to move into a nursing home comes at different times and for a variety of different reasons, all depending on the person, their care needs, their support network, or financial status. Common reasons for making the move from home to a nursing home can be:

Unsuitable personal care in your own home – this can mean that

you require higher personal care support than you are able to access at home through either home care support services or the care of family and friends.

After a crisis – whether it be a fall or medical episode, a crisis of any kind can certainly play a part in making the decision to move into a nursing home to ensure you get the 24 hour support and care you need.

Temporary respite or short-term recovery – access respite in a

nursing home when your carer is away for a period of time or while you recover from surgery before moving back into your own home after you have fully recovered.

Remember it is important to find the right nursing home for you so before you sign the dotted line, why not visit, inspect, and talk to people at the nursing home you are considering.

Is there a trial period to see whether I like the home? It is important to make sure you are happy with the nursing home you are moving into and be confident it will meet your needs because it is going to be your new home. ‘Trialing’ a nursing home by booking in for temporary residential respite will give you a taste of what life is like living in the nursing home and may help you in making that final decision of if it is the right home for you. It may also be beneficial to visit the nursing home at different times and on different days to see what staffing levels are like, what activities are on, and to talk to different people about the place.

How will I know if the home is of good quality?

There are a number of ways that you can look into the quality of a nursing home, ranging from sourcing other people’s personal experiences right through to experiencing it for yourself.

Frequently asked questions

It’s important you make the move confidently and know what to expect. Here we answer a few common questions about moving into an aged care facility.

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Some of the best ways that you can get an idea on the quality of a nursing home is by:

Speaking to people living in the home – if you are visiting or on a tour, take the time to talk to other residents and even staff about their thoughts and experiences of the nursing home.

Register for respite – booking yourself in for some respite in a nursing home is a great way to get a feel for a place and the people within it.

Look to the Aged Care Quality and Safety Commission – this

Frequently asked questions

governing body assesses and reviews all Australian nursing homes against set standards of care which are available online and accessible by you or a loved one.

Consumer ratings – on our website AgedCareGuide.com.au we have launched an online consumer ratings engine which allows you to view real people’s ratings and reviews of individual nursing homes and the nursing home responses, all in one place.

How long can I stay at an aged care facility?

You are able to stay at an aged care home for as long as you want, or need. However, you may have to leave a facility sooner than expected if you require additional nursing support or if your current home cannot provide the services you need.

Am I free to ‘come and go’ as I please?

You are able to leave your aged care facility for up to 52 nights in a financial year. This is called ‘social leave’.

While you will still have to pay your daily fees and income tested fees, the Australian Government will continue to pay the appropriate subsidies to your aged care home on your behalf. This 52 day allocation period cannot be increased.

What if I need to go to hospital?

The time you spend in hospital will not count towards your social leave, but you’ll still have to pay your usual fees and payments.

The Government will continue to pay appropriate subsidies to your aged care home while you are in hospital.

Under what circumstances can I leave my current aged care home to move to another?

You may wish to leave your current aged care home to move to another if:

you have been accepted to another aged care home which may better suit your health care needs; or

if you have been asked to leave.

Can the aged care home ask me to leave?

An aged care home might ask you to leave, with 14 days notice, if:

they are closing; they can’t provide the type of accommodation and care you need; you haven’t paid your fees within 42 days after they fall due for reasons within your control; or

if you intentionally cause serious damage to the aged care home or to another resident or employees.

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24-hour care in your own home Supported living communities combine the best advantages of retirement villages and nursing homes, to provide a new and welcome choice for seniors. In a supported living community you buy and have a leasehold title to your own home, as in many retirement villages. However, unlike a retirement village, you’ll have access to various levels of personal care and nursing care, but this is provided in the privacy of your own home, a choice not available in nursing homes.

Care Communities

Run by approved providers, you can access Government funding for Home Care Packages with home care services offered in the comfort of your own self-contained home in the village.

No asset-testing or ACAT assessments

Acquiring one of these homes, which is not Government funded, is surprisingly easy. There is no need for asset testing or income testing, and also no need for an assessment by the Aged Care Assessment Team (ACAT) that nursing homes require. If you already receive home support benefits before moving to a supported living community you can stay with your current provider.

Staff at supported living communities

Carers are always available to help out with daily housekeeping chores, such as cleaning, vacuuming, clothes washing, and ironing. Registered Nurses can prepare suitable care plans individually tailored to your health care requirements, including regular health checks, medication management, wound and skin care, palliative in home care, illness prevention, pharmaceutical support, and medication reminders.

Maintain your social life

While some residential aged care homes don’t cater for couples, supported living communities can offer the capacity for couples to stay together in their own home, even if they require different levels of care. The community centres offer many comfortable facilities, including lounge areas, libraries, television, games and activities rooms, and tea and coffee facilities.

Choosing a supported living community

There are various factors which may determine your transition to a particular supported living community. It’s important to remember, the facility you will be happiest at will not necessarily be the most expensive. The right community for you is the community where you feel ‘most at home’.

Supported living

A new type of supported living is known as Care Communities. These are unique villages with the look and feel of a retirement village and the care of a nursing home.

Communities with Heart

Tulich was founded in 1995 but our story starts almost 30 years earlier. Maurice Tulich acquired land that was used to grow fruit and vegetables in Prestons from his grandfather. That land became the site of Blue Hills Village, the first community in a long-held Tulich family dream.

Today the Tulich family is involved in six prestigious retirement and aged care communities in New South Wales, each dedicated to the ongoing independence of every resident.

Our communities offer a seamless continuum of care, keeping couples with different needs together and eliminating the need for relocation in later life.

With five locations across NSW, we believe there is the perfect one just right for you. Please call us today at any one of our communities to find out more and start enjoying your retirement sooner.

OUR COMMUNITIES

The Royce and Royce Manor Penrith – 02 4744 6000 THEROYCE.COM.AU

Durham Green Village and Manor Menangle – 02 4634 8000 DURHAMGREEN.COM.AU

Blue Hills Village and Manor Prestons – 02 8784 2400 BLUEHILLSVILLAGE.COM.AU

Kintyre Living and Lodge Dubbo – 02 6884 2500 KINTYREDUBBO.COM.AU

Greenhill Manor and Hillside Figtree – 02 4239 5400 GREENHILLAGEDCARE.COM.AU

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Retirement living and your choices If you are looking for a supportive environment with safety and security, you might like to consider a well managed retirement village. The size and levels of accommodation vary – from self contained independent living to serviced apartments. Think about the type of village you wish to live in and what you can afford on a continuing basis. It is essential that you ask questions to understand the financial implications of ‘owning’ a unit in a village.

What is a retirement village?

Retirement villages are designed for people aged over 55 as an alternative housing and lifestyle option. They are popular with people who feel they need more security, support, or company, but who want to maintain their independence.

Independent living

Independent Living Units (ILU), also known as villas or apartments are designed for active retirees. They range from one to four bedrooms and may be within a high or medium-rise complex, terrace housing arrangement, stand-alone, or semi-detached.

Serviced apartments

Serviced apartments are generally one or two bedrooms and provide residents with some daily living assistance. Services may include cleaning, laundry and assistance with personal care. While a small kitchenette is usually included within the apartment, meals are provided in a dining room setting.

Residential aged care

Some retirement village complexes also offer residential low level care and high level care accommodation, as well as Home Care Packages for people with varying care needs. You will need an aged care assessment to access either of these care options. Go to page 24 to read more about the Home Care Packages or page 57 for information about aged care homes.

Types of villages

There are two types of retirement villages:

Resident funded village Donor funded village Resident funded villages are owned and operated by the private sector or not-for-profit organisations on a commercial basis to produce a profit or surplus.

Retirement living

Seek expert advice as well as that of your chosen village’s residents’ committee. Also, be sure to assess the culture and social side of the village to ensure they meet your expectations.

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The village is funded by the residents who ‘purchase’ their villa or apartment under one of the tenure arrangements. The residents also contribute to the village’s capital infrastructure and the cost of ongoing management. Donor funded villages are normally owned and operated by not-for-profit organisations or church groups. They include an element of charitable subsidy and entry is generally restricted to the needy.

Ownership

The various forms of occupation or ownership rights are referred to as ‘tenure’. The legal forms of tenure include Strata Title ownership, leasehold estates, licences to occupy, freehold or company share arrangement with related residency entitlements.

Retirement living

Regardless of the type of tenure, residents are consulted about the ongoing management of the village. This ensures that the village you have chosen cannot be changed without the approval of the residents.

Deposit or entry contribution?

Before moving into a village, you will need to pay an entry contribution which is refunded if you move out of the village. However, a Deferred Management Fee (DMF) usually applies and is deducted from the amount you receive back. This must be specified in the entry agreement or contract. The cost of entering a village depends on the facilities and services offered. Monthly service and maintenance charges also apply and you may have to pay for extra personal services like laundry. To reserve a villa, a nominal deposit is required and the village will have a policy on how long it can be held for you. Should you change your mind within this specified time, the deposit will be refunded. If you enter into a binding arrangement with the village, the deposit will be part of the purchase price. In some States and Territories, purchasers are entitled to a refund during a ‘cooling off’ period following the signing of a residency contract. Be sure to make enquiries regarding this as some villages may require an administration fee for refunds.

Fees and charges

There are many fees and charges associated with living in a retirement village. Ensure you are provided with full details of all applicable charges and what they cover. For example, there may be a regular maintenance charge that covers the running costs of the entire village. These costs may include upkeep of facilities, staff, council, and water rates from common areas, security, insurances including workers’ compensation and public liability, contents insurance for common areas as well as village building insurance. In addition, the charge may also contribute toward a ‘sinking fund’ for major repairs and improvements.

Your Vibrant New Seniors’ Living Village Discover the Greenway Views difference Greenway Views is LDK’s first purpose-built Seniors’ Living Community featuring 380+ luxury apartments providing private, secure living in a vibrant, dynamic community for all seniors. All LDK Villages have been designed with every need in mind. From a charming café, restaurant, an on-site greengrocer and state-of-theart theatre, there is something for everyone. With LDK’s One Move Promise® you or your loved one will never have to move into a nursing home if care needs change over time and couples can continue to stay together. Residents can access 24/7 home care services, from low to high care, in the familiarity and comfort of their own home by LDK staff who they come to know.

Stunning Home and Living Options LDK’s beautifully appointed apartments feel just like home and have been designed with a variety of needs and lifestyle considerations in mind. The Greenway Views living options include spacious studios, one, two and three-bedroom apartments, complete with their own private kitchen, laundry, ensuite and choice of garden or balcony outlook offering comfort, privacy and security. If residents wish to downsize, they can do so at no cost. All LDK Villages are pet friendly too, so furry family members can stay by you or your loved one’s side.

Explore Greenway Greenway Views™ is named after its stunning Greenway, Tuggeranong location with sweeping views out to the Brindabella Ranges. Residents are spoilt for choice for entertainment, lifestyle and activities all within a short walk from the Greenway View Village. South Point Shopping Centre, The Vikings Town Centre Bowls Club and

Speak to one of our friendly staff today to book a tour or find out more about your options. Please call 1300 535 000 or visit LDK.com.au

Lake Tuggeranong are all nearby and popular with locals and visitors. There’s always plenty happening within Greenway Views too, with movie nights, cooking classes and community group outings, where residents can forge new friendships, spend time with loved ones, indulge their passions and discover new ones at their own pace.

Premium Private Respite Care Private respite care is designed to benefit partners with care needs or their primary caregivers who may need a break. Private respite care is available at Greenway Views with a privately funded, flat rate fee covering all care and meals during the stay, with no hidden costs. Prior to you or your loved one’s stay, our dedicated care team will conduct a personalised care assessment meaning no ACAT assessment is required. Stays are available for a two to six week maximum stay ensuring your loved one will be safe, cared for, and supported 24/7, with love, decency and kindness.

Retirement Villages, Home Care Aged Care Centres.

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Every day in our retirement villages, aged care centres and in our customers’ homes, real relationships are being formed with the help of IRT. We proudly support seniors to live their best life. Retirement Villages

Home care

Residential aged care Personalised care and support.

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What happens upon vacating?

While the resale value will be determined by the market, there are factors in a retirement village that can add value to your villa or apartment. These include good management, attractiveness, and the services and amenities available to enhance retirement living.

Departure/exit fee

The village will deduct a ‘deferred’, ‘departure’ or ‘exit’ fee at the time of settlement of sale or re‑occupancy of your villa. This fee forms part of the purchase price, but its payment is deferred until the end of the occupancy. The amount is calculated using a formula that generally involves a percentage of your/your successor’s entry cost multiplied by the number of years of your occupancy, and may include a proportion of capital appreciation.

Some retirement villages offer accommodation rental units, sometimes known as periodic tenancy, although these are generally reserved for people with limited financial resources and are usually income assessed. You don’t own the property but pay a weekly fee for the accommodation under the Residential Tenancy Agreement, plus bond. Depending on your circumstances you may be able to receive rent assistance from Centrelink.

Finding the right village When deciding on a retirement village, be clear about what you want, what you are prepared to compromise on and what you definitely don’t want. To help you with the decision making process, here are some points to consider:

Finances – Know your budget, what you can afford, and what

other ongoing costs are required. Always seek expert legal and financial advice. Ask questions and ensure you fully understand all the financial and legal implications of living in a retirement village before you sign anything or hand any money over.

Lifestyle – Think carefully about how you spend your time now and

how you want to spend your time in the future. For instance, if you are looking for a complete lifestyle change, you might consider a resort retirement village. Many villages now offer special interest facilities, such as golf and tennis courts, and more are now accepting pets. You may also want to think about whether you want a garden or access to one.

Support – One of the attractions of a retirement village is the peace

of mind of 24-hour help and assistance. Many villages now offer additional home support services. This is ideal if you need additional help with personal care, meals, laundry and domestic assistance.

Retirement living

Can’t afford to buy?

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Location – When looking at locations, you may want to consider

whether you want to be closer to family or stay in or near the community you’re already in. You may have always dreamed of living by the sea or in the country, while proximity to shops may also be important to you.

Amenities – Villages now offer a massive range of amenities

including libraries, restaurants, community rooms, and barbeque areas. Ultimately, you will be paying for these amenities through your weekly or monthly payments, so you may want to think about whether an all-weather indoor heated swimming pool or the caravan and boat parking is important to your needs.

Other accommodation – Your or your partner’s needs may change

Retirement living

in the future, so you may also want to consider what other types of accommodation are available. Many developments are now offering serviced apartments and residential aged care at the same location, which means that even though your needs might change, you can still live in the same community.

Choosing a village

When you have found a village that appeals to you and suits your particular needs, it is recommended that you don’t rush into making a commitment. Instead visit the village often, get to know the management and staff, as well as the residents’ committee, and seek answers to all your questions. Also, request a copy of the village rules. These are generally appropriate rules to enable residents and guests to enjoy the village, particularly communal areas, and its lifestyle and are based upon courtesy and a mutual understanding between residents and management.

Are guests allowed?

Family and friends are an integral part of life and sometimes it’s okay having them stay with you as guests. Generally, they are welcome to stay with you and use the communal facilities while in your company.

What about pets?

While most villages appreciate the companionship that pets provide, some do exclude pets completely, so it is necessary to enquire whether they are allowed.

Health

Most villages have call systems installed in villas and apartments to provide a 24 hour monitoring service for medical emergencies. Staff who are trained in first aid as a minimum requirement will attend to the emergency. Some villages also keep a confidential record of each resident’s medical history on file. This information, including next of kin and Medicare details, is released with the authorisation of the resident to medical services in an emergency.

Moving to supported care

The need may arise to move from a larger, self contained apartment to a smaller serviced one so it is important to know whether the village will facilitate this transfer.

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Better together

There are some places that make you feel comfortable as soon as you arrive, because it’s like coming home. When you’re part of our Wellbeing Communities, we take care of the small things that lift you up so you can focus on reaching your goals. Because when we’re together, we’re better.

To find out more, visit: australianunity.com.au/aged-care

NSW Wellbeing Communities

Constitution Hill Aged Care

Sienna Grange Aged Care

Set amongst landscaped gardens, this purpose-built residence has been designed to offer you a comfortable lifestyle at whatever pace you choose.

Located in the beautiful coastal town of Port Macquarie, this brand new architecturally designed residence is ideal for those who love open space and fresh air.

3 Centenary Avenue, Northmead NSW 2152 1300 294 518

32 John Oxley Drive, Port Macquarie NSW 2444 1300 290 598

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Some villages also offer aged care accommodation. If you’ve been assessed by an Aged Care Assessment Team (ACAT) as needing residential aged care, you may be able to move to low or high level care accommodation in the same village. Be aware, however, that you may need to make a separate accommodation payment if entering low or high level care.

Before signing on the ‘dotted line’ . . .

The idea of downsizing and living in a retirement living community may be appealing, but there are certain factors which should be considered prior to making the transition from your home to ‘the village’.

Retirement living

Retirement village contracts are complex legal documents that can be hard to comprehend for someone without professional training. So, it’s important to understand your rights and responsibilities and obligations under the contract before you sign. There are different types of contracts that residents and operators enter into depending on the arrangements in place in the village. You are more likely to make the right choices if you know what you want. Don’t rush into making a commitment and seek expert advice and answers to all of your questions. To make the process a little easier, we’ve created a checklist of factors for you to consider prior to signing a retirement village contract:

Have you fully discussed your decision to move to a retirement village with family, friends, or advisors?

Have you looked at a sufficient number of villages to be able to compare the services and facilities?

Ensure you have the full details of all applicable charges and what they cover before entering a village.

What type of contractual arrangement is in place? i.e. is the village Strata Title, long term lease or licence, Company Title, Unit Trust, Periodic Tenancy etc.

Are there upfront costs? Is healthcare provided? How respectful are the staff of village residents’ privacy? How secure and safe is the village? Are pets and guests allowed? Is residential aged care accommodation available? Have you received a copy of the village rules? How are disputes resolved within the village? What happens if you wish to re-sell or re-lease the unit? Remember: Before signing a retirement living contract, take all of the documents and any questions you may have about the village to a legal practitioner or financial advisor who understands the legal and financial implications of retirement village contracts. Go to pages 211 –218 for a list of retirement accommodation options.

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Living in a retirement village can offer a supportive environment and encourage independence, as well as the ability to enjoy social and leisure activities, if you choose. Many retirement village residents say they have become more active, confident and social since moving to a retirement village, and some go as far as to say they wish they’d done it sooner. While each village has its own culture, they are based on ‘senior friendly’ criteria and a community focused environment. You’ll be surrounded generally by like-minded friendly and welcoming neighbours.

Independence

A major appeal of retirement living is that help is at hand if there is an emergency situation and the on site security in various forms gives you peace of mind. Furthermore, management and staff can help organise additional support and services, such as home maintenance and other services like organising laundry and dry cleaning. If you need some assistance to remain living independently, you can arrange for home support services, like meal delivery or personal care services, to help you out.

Retirement living

Life in a village

Looking for independent advice?

Talk to a real person who can help now 08 8121 3715 Home Care Options ~ Retirement Living Options ~ Residential Aged Care

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You can choose to pay for these services yourself or you may be eligible to receive a Government subsidy for these services. Find out more under ‘Support at home’ on page 17.

Sense of community

Most retirement villages have a great sense of community and while you are encouraged to participate in activities and join social events, it’s not obligatory to go to everything on offer. Depending on the village, some of these activities may include aerobics, water/aqua aerobics, card afternoons, Probus, personal training, knitting and sewing circles, craft groups plus outings to galleries, movies, events, and places of interest. Regular ‘Happy Hours’ and afternoons spent watching televised sport are also popular activities among some residents.

Retirement living

Sharing is caring

Communal facilities are common features at retirement villages and they offer residents a range of services and amenities. There are recreational, service and social communal facilities which, depending on the village, may include:

Libraries and community centres Barbecue areas, restaurants/cafes or internet cafés Gaming areas such as billiards, table tennis, indoor bowls, bowling greens, and swimming pools

Medical services such as doctors, podiatrists, and physiotherapists Wellness centres which include hydrotherapy, rehabilitation programs, and massage therapies

Other services such as banking and hairdressers, and rooms for

hire when catering for large family gatherings or celebrating major events with friends

Happy and healthy

Many residents appreciate the additional rules and regulations particularly if you have a health condition which is aggravated by stress. Living in a retirement community means you are not subjected to some of the less pleasant aspects of regular community living such as loud music late at night and inconsiderate neighbours blocking driveways. Some retirement living villages do have some regulations regarding the length of time guests can stay and pet restrictions, so check the village handbook before signing the agreement.

Disputes

From time to time, complaints and problems may arise between residents and administering authorities. Retirement villages are required to have policies and procedures in place to manage and resolve any dispute.

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Around-the-clock care is just around the corner At Greengate, we’re honoured to have the chance to enrich the lives of the people living in our integrated retirement living and boutique aged care villages. It’s a responsibility we love, and will never take for granted. Care and support in our boutique aged care homes draw on all the comforts of feeling at home, surrounded by the places you know and love. You’ll have every level of assistance and care you need, and a Registered Nurse onsite 24 hours a day. Sydney’s best hospitals are right on your doorstep, along with spacious living areas, a landscaped village green and your choice of social get-togethers to enjoy each day. So you see, you won’t just feel at home at a Greengate Village – you’re part of the family. St Brigid’s Green 220-230 Maroubra Road, Maroubra 8097 1775 | stbrigidsgreen.com.au

greengate.com.au

St Patrick’s Green 40 Chapel Street, Kogarah 9097 9175 | stpatricksgreen.com.au

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All residents must be provided with a revised version of the dispute resolution policies and procedures if any changes are made.

Retirement living

You may choose to discuss the problem informally with another resident or the Residents’ Committee. Regardless of who you decide to speak with, you are entitled to be accompanied by a person of your choice should you decide to report a dispute to the relevant authority.

Mediation

Assistance from an independent third party may help to resolve disputes. This is usually in the form of a mediation service which can be provided to you and the administering authority should a dispute arise. The mediator can provide advice to both parties regarding their rights and obligations, or perhaps even suggest a probable resolution outcome to the dispute.

Residential Tenancies Tribunal

If you are unable to resolve a dispute with the village operator you can take the matter to the Residential Tenancies Tribunal (RTT). The RT T is a separate and independent body which provides a cost effective way of resolving disputes between you and the administering authority. The authority can make legally binding and enforceable orders. However, the RT T cannot hear disputes between residents or any dispute unrelated to the Residence Contract. Either party is entitled to apply to the tribunal for a resolution of a matter, however, you must have sufficient evidence to support your allegation. Prior to making an application to the RT T, all avenues to resolve the dispute should have been pursued, and commonly, the tribunal is likely to suggest mediation before it will hear a matter.

Come home to Calvary. 1300 66 00 22 calvarycommunitycare.org.au

Home Care Services | Retirement Living | Residential Aged Care

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Placement consultants

A placement consultant makes your job so much easier

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Needing to place a loved one into an aged care home can be a highly stressful event for families and carers. You might think its a lack of information or understanding but in fact its because you are both the carer and the person emotionally involved as well as the decision maker. This process can be eased significantly with the help of an aged care placement consultant who can take control of the running around, paperwork and planning. Moving into residential care is a situation most people postpone for as long as possible until the point of necessity, often leaving little time to organise everything. If some initial planning were to be undertaken it could soothe the transition and reduce the stress at what is a critical turning point in people’s lives. Planning should include obtaining information on the financial implications of entering residential care, gaining information on the facilities available in your area and ensuring Wills, Powers of Attorney, and Guardianship are up-to-date. A placement consultant can take over a lot of the stress of searching for and transitioning into an aged care home.

How a placement consultant can help

Every single transition to aged care is unique and a placement consultant will take several things in consideration to make sure the advice is right for your circumstances. Having extensive knowledge of facilities in their area as well as the placement process, an aged care placement consultant can often find a home faster and one that is specially suited to your requirements.

Through their established relationships with aged care homes, they are familiar with the culture of each home and, most importantly, they have advanced knowledge when vacancies become available. By knowing the culture of each facility and getting to know you, placement consultants can determine which homes would best suit your needs and preferences, and make prior applications to these homes. Without the assistance of an aged care placement consultant, you or your carer would need to constantly phone the facilities of your choice to demonstrate your eagerness and commitment to obtaining a bed in that home.

Negotiate and advocate for you

The aged care placement consultant advocates on your, and your family’s, behalf and is able to assist with the whole assessment process.

Aged Care Coordinators and Advocacy Specialists We work with you to find the best options based on your situation In home care, respite, residential aged and retirement living placements We are an independent national aged care support service, helping families navigate the complexities of the aged care system and My Aged Care.

We are here to help Call 1300 755 702 or visit mycarepath.com.au My Care Path – The pathway to quality aged care

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They also complete all the necessary paperwork and application forms for entry into an aged care home which is helpful, as the applications can be quite daunting. They may suggest seeking financial advice where required. An aged care placement consultant helps share the load at this crucial time and can significantly speed up the time it usually takes to find a placement at a suitable home, thereby easing the transition into residential care. Be sure about your expectations of service and what the placement consultant is able to provide, including:

Face to face family meetings to discuss your situation and a respect for the emotions of all the family members involved

Placement consultants

Support and recommendations that cater for the specific requirements of your family and loved one

Counsel that prioritises family sensitivities, needs, and special requests before asking how much money is available and getting the status of the financial situation  Practical assistance with urgent placement situations, where reducing the typical waiting times or arranging respite care is a necessity

Choosing a placement consultant

Within New South Wales and the ACT, there is a range of well qualified placement consultants who can help you in your search for aged care options. When you’re choosing a placement consultant to support you through the aged care transition, look for someone who is an expert in building and nurturing relationships, who is unbiased and independent, and has no business investment or alignment with any aged care facility.   An independent professional is able to provide guidance based entirely on your individual circumstances, not biased by commission or kickbacks from any particular facility or provider. Choose an advocate who will ease your concerns, supporting your family with all aspects of this transition, allowing you to focus on your loved one. Placement consultants are most happy for you to call them for a chat and understand you may talk to a number of them before making your choice. You can be open in your discussions because, as health professionals, they have a policy of confidentiality. Their professional fees may differ and it is reasonable to advise them if you are working to a budget. Some placement consultants charge by the hour, whilst others offer a package of services for one fixed price. Ensure that you are advised of all the possible fees and costs up front.

Resolving family disputes

Placing a family member into care can be life changing. There are many factors, physical, social, psychological, and financial, that may arise which families sometimes find too difficult to cope with by themselves. Every family member wants their opinion considered when it comes to making choices. Such situations can result in family conflicts. There are specialist health professionals who offer independent, non‑judgmental services, which can explore the subtleties of each

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situation and offer caring support in addition to counselling and conflict resolution.

Case management

The case management process uses a comprehensive approach to identify and implement health and social care services to optimise your health, quality of life, and active participation in the community. Case management may be short or long term, or episodic. It plans for both current situations and your long term needs.

Health based case managers are usually a nurse, social worker or allied health professional. Community based case managers generally have skills from a range of disciplines, such as social workers, behavioural science, allied health, or nursing. The type of care will depend on your individual needs. Some may only require coordination of support services such as home care. If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services.

Care planning

The aim is to provide appropriate and coordinated care that you have control over. Care plans are person-centred and prioritise the needs identified in the comprehensive assessment. The case manager implements the care plan and this may include identifying support services that other community care agencies will provide. Services include monitoring each individual to ensure the service provision is effective and financially accountable, to identify changes and make adjustments to the care plan if needed.

Private case management

If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services. However, if you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager. Waiting periods for private case management are generally reduced compared to some Government subsidised services. The service of a private case management is not Government-subsidised in any way, so you will be charged for all services. Hourly rates vary between private case management organisations so always ask for a breakdown of costs before employing them. Generally, an invoice for all care services purchased on your behalf will be provided to you each month. Many case managers offer no lock in contracts, meaning care can be arranged for one or many ongoing visits, and you only pay for what you use.

Placement consultants

Case Managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs and goals.

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Expert financial advice imperative At a time when your main concern is the health and welfare of loved ones, you are faced with the complex financial issues of aged care. The financial decisions surrounding aged care may be overwhelming, due to the different funding mechanisms that apply to nursing homes and ‘Extra Service’ facilities. These can be further complicated by the impact that a move to care has in terms of the pension paid by Centrelink and the fact that the family home is treated differently for pension purposes than for aged care purposes.

Financial advice

Just getting a basic understanding of what forms you need to complete, when to complete them, and where to send them, can be a difficult path to navigate.

Paying for your care

You then need to consider important issues such as how to pay for any accommodation payment, whether to sell the family home or rent it out, how to maximise or keep the pension, all at a time when your main concern is finding a suitable place for your loved one to receive the care they need. By understanding the rules and being able to apply them to individual circumstances, financial advisors are able to save their clients thousands of dollars.

How an expert can help

The best financial strategies and options will depend on your specific circumstances, objectives, and situation. A specialist aged care financial advisor can cut through the vast amount of information available and make sure that all aspects of your financial situation are addressed – the family home, accommodation payments and care fees, cash flow, and investment planning. A financial advisor can help you focus on the information and issues that are important to you and your specific financial situation. While every situation is different, there are some common elements of aged care financial advice which professional consultants often provide to their clients. Some of these elements include:

Strategies to fund accommodation payments Financial modelling of multiple care options Review and planning of tax implications Maximising Government pensions Minimising nursing home fees Negotiating with aged care facilities Keep in mind, not all financial advisors are experienced in dealing with the financial complexity of entering into aged care.

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Important questions to ask

Do they specialise or have experience with aged care financial issues?

Will they provide you with an outline of all your options? Will they provide their advice in ‘plain English’ and in writing? Will they deal with Department of Veterans’ Affairs or Centerlink on your behalf?

Is the service a once-off or an ongoing service?

What will it cost?

Generally financial advisors charge a fee to help you with strategies to fund your aged care journey. Fees will vary and it pays to contact a number of experts for a quote on their services so you can compare.

Managing the complications of aged care

Many older Australians take up an aged care bed within one month of being assessed for residential aged care, this is often triggered by an unexpected event, such as a fall, or even a decline in the health of one member of a couple, affecting both of them.

Financial advice

Some important questions you should ask before engaging the services of a financial advisor include:

Transitioning a loved one to a care facility can be challenging for the whole family. There are many decisions to make and the options can be confusing. That is where we come in. Our practise knowledge and experience of the industry have supported our clients and their families navigate through the Aged Care System. Aged Care Financial Advisers are well respected in the Aged Care industry and understand how to best help. We focus on our service delivery, providing you with the right information and answers to your questions. Together we explore your options and support you in choosing what best suits your unique circumstances. We are there for you providing advice and support throughout the process with no ongoing fees in Aged Care.

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SUPPORTING FAMILIES ACROSS AUSTRALIA

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This means you, your partner or your family must make important decisions amidst the emotional and logistical upheaval you face in a very short period. Reoccurring questions such as ‘what are your options?’, ‘what will it cost?’, ‘will you keep the house and rent it out or should it be sold?’ and ‘what will happen to your Age Pension?’ can require urgent answers during what is often the busiest time of your life. Throw in the payment/deposit system – Refundable Accommodation Deposit (RAD) or a Daily Accommodation Payment (DAP) – negotiating various fees with a facility, and filling in Centrelink forms, things can quickly become overwhelming.

Things you ‘should not’ do

Decide to rent the home before everyone discusses and accepts the consequences.

Decide to sell the home before understanding the Age Pension and

Financial advice

aged care fee impact.

Choose how you will pay the aged care fees before understanding all of your options.

Make untested or inaccurate assumptions about your ability to meet the aged care costs.

Allowing or enabling the dominant family member to influence the decisions.

Incorrectly assume that all decisions must be made before you can get the care needed.

Instead seek help from a Certified Financial Planner who is experienced in aged care. An expert can help clarify what options are available to you and work through the benefits and disadvantages of each option.

Financial counselling

If you’re experiencing financial difficulties and have little income, you may be able to receive free financial counselling services to help you work through this. Operating from community organisations, financial counsellors can provide independent and confidential information, support and advice on a range of areas including consumer credit law, bankruptcy and debt collection laws, industry hardship policies, and Government concession frameworks. They can help you in your negotiations with financial institutions and creditors and may also be able to assist with your budgeting and referral needs. Services are funded by State, Territory and Federal Governments and are provided free of charge. Find out more about financial counselling services in your State or Territory on financialcounsellingaustralia.org.au or call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor over the phone. Disclaimer: The information in this book is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.

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Aged care cost – What you ought to know

Did you know? – Approximately one-quarter of your retirement is expected to be ‘care years’ where help may be needed with daily living activities, and nearly half of Australians take up an aged care bed within one month of being assessed as needing full time residential aged care. Most people want to remain independent throughout retirement and to stay in control of where and how they live. Your ability to do so may depend on your health and physical well-being. As we age, some things become harder to do on our own. If your ability to live independently starts to decline and you need help with daily living activities such as cooking, cleaning, and personal care, you may need to move into residential care. The costs for residential care are divided into three categories:

Cost of accommodation Daily care fees Extra services

The daily care fees can be up to $111,000 per year, but a large portion is paid by the Government. The contribution you would pay is between $19,071 and $47,159 depending on your financial means (as assessed by Services Australia). For most people however, the biggest concern is how to pay the large amounts quoted for a room.

As you support your loved ones, we support you. Our specialist financial advisers have helped thousands of families with their aged care decisions while ensuring the whole process runs smoothly. Contact our team today. 1300 366 932 e care@alteris.com.au w alteris.com.au

These range from around $100,000 to $2 million but will commonly be between $400,000 - $600,000. These lump sum payments are called Refundable Accommodation Deposits – RADs. Seeking financial advice on what options you have for payment and funding strategies may help to minimise your stress. Let’s examine some of the facts around accommodation payments.

Fact 1 – This is not lost money

The first thing to know about RADs (paid since 1 July 2014) is that they are fully refundable when you leave care, unless you allow the service provider to deduct other fees to help with your cashflow. Repayment is also guaranteed by the Federal Government if paid to an approved provider. This is an important thing to check when you are selecting a care provider.

Fact 2 – You don’t have to pay the lump sum

Accommodation payments are quoted as a lump sum but are also converted to an equivalent Daily Accommodation Payment (DAP). The interest rate used for this conversion is 4.02% (for entry from 1 January 2021). Alteris Financial Group Pty Ltd (abn 59 133 479 115) holder of AFSL No. 402370

For example, a RAD of $400,000 is converted to a DAP of $44.05 per day.

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You don’t need to make this choice until 28 days after moving into care and the service is not able to pressure you to choose any particular option.

Fact 3 – Even with less assets, it may be affordable

If you don’t have enough assets to pay the RAD the first step may be to see if you qualify for Government concessions as a low-means resident – this would require your share of assessable assets to be less than $171,535.20. If you don’t qualify you will need to find a way to fund the full accommodation payment requested by the service. If you don’t have enough assets, paying a part RAD and part DAP may help, but only if you have surplus cashflow to pay the DAP. One further strategy option is to pay as much of the RAD as you can afford and then instruct the service provider to take the DAP (on the unpaid amount) out of the RAD you have paid. This option leaves your income to meet daily care fees and living expenses but reduces the RAD refunded when you leave.

Fact 4 – There is no pressure to act quickly or sign documents

Understand that each group you may be dealing with, be it the hospital, social worker, aged care facility or Services Australia (Centrelink / My Aged Care), has a desire to assist you, but they do not put all the pieces of your puzzle together. Do not feel pressured into signing documents, completing forms, or make decisions straight away. Seek advice first, as sometimes opportunities present themselves to improve your situation before you complete these forms.

Fact 5 – You should get advice – and not all advisers are ‘equal’

Identify an experienced and Accredited Aged Care Professional who can help you make the right decisions, outline the options available to you and the benefits and consequences of each decision you are considering. They can support you during stressful and tumultuous times, like mediating any family discussions, or help you create a clear aged care plan. Additionally, a financial advisor can review your financial situation and find what you can afford, develop strategies to improve your financial position, explain any Centrelink payments and aged care fee impacts, and review your estate plan to avoid any future issues. Disclaimer: The examples provided are illustrative only and contain information that is general in nature. It does not take into account the objectives, financial situation or needs of any particular person. You need to consider your financial situation and needs before making any decisions based on this information. Rates are current as at 1 January 2021. The information for this article has been submitted by Dianne Chalk (CFP®), from Chalk Financial Planning, Accredited Aged Care Professionals (TM) Authorised Representative (No 247568) of 314 Financial Partnership Pty Ltd, AFS Licence No 501527.

Financial advice

If you accept a place in a residential service, you can choose whether to pay the full RAD, the full DAP, or any combination of the two.

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Sell your home ‘stress free’ Having made the decision to leave the family home to enter a retirement village, how and where do you begin with selling what may be your biggest asset? Most people use a real estate agent to sell their property but you may choose to be your own agent and look after the sale yourself, or use a seller advocate to help you with the selling process.

Selling your home

Real Estate agents

Selling through an agent means you can take advantage of their experience and expertise to achieve the best selling price. An agent will manage the sales process for you, from marketing your property to holding open inspection days and managing enquiries from potential buyers. They often have access to more potential buyers through their own database and can negotiate the sales price on your behalf. An agent will prepare a contract of sale and can guide you through the legal and financial process of selling a house. Selling your home privately could save you money because you don’t have to pay agent commission and are in control of how much you spend on advertising your property. It’s important to do your research so you have a realistic expectation of what your property is worth, know the rules and regulations of selling a home, and be sure you have the time to go through the process.

Seller Advocate

Some of the stress from selling your home can be removed by engaging the services of a seller advocate to deal with the real estate agent. By helping you through every step of the selling process, the seller advocate can help you get the best price for your home.

The seller advocate assesses your property’s worth, selects an appropriate target market, and can advise on the sale method. The advocate then interviews and selects an agent based on your requirements. This ensures your budget is not exceeded and that your expectations are met.

Tips to selling ‘stress free’

Here are some tips to selling your home ‘stress free’ to maximise the outcome:

Do your research – what is the house really worth? Think about the presentation of the home – are you going to sell it furnished or empty?

What methods of sale and marketing will you employ? Will the home be auctioned or will you accept expressions of interest?

Will the sale of your home impact on pensions?

Seek professional advice from a real estate agent or seller advocate, as well as a financial and legal advisor.

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De-stressing your move People who are downsizing, moving in to a smaller unit or having to move into a nursing home often have 50 years or more of accumulated goods and belongings. The situation can be even more difficult for people who are on their own or where family are interstate and not available to help.

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Many people who are moving need packers, removalists, unpackers, sorters/de-clutterers, assistants, confidants, coordinators, cleaners, and gardeners all rolled up into one. The stress of both finding professional assistance and then coordinating can be overwhelming. If you need help, the best avenue is to speak to a case manager, social worker, placement consultant or contact a business that specialises in practical assistance with all aspects of relocating. Services often include:

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De-cluttering and sorting through household contents and

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• Take goods to charity

arranging valuations

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Compiling an inventory of the contents and

Assisting people to relocate into alternative accommodation Clearing the home or unit prior to sale or

• Prepare your home for sale or rental

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Gathering bequeathed items, photographs, and memorabilia Delivering valuables, financial, legal, and personal papers to the appropriate person

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Estate Planning A well prepared and executed estate plan can not only save your estate unnecessary costs in the future but can also save your loved ones from unnecessary stress after your death. Estate planning is the process in which you discuss with a legal practitioner what you want to happen with your estate, known as your assets, when you die. It is a plan which involves you considering who you want to be in charge of your Will, who you want to benefit from your estate, your funeral wishes, and who you want to look after your financial and personal/health matters if you were to lose capacity during your lifetime, for example by way of dementia or stroke.

Estate planning

Effective estate planning ensures your assets are protected and distributed to the right people according to your wishes. A properly drafted, up‑to‑date Will is the only way that you can be sure your assets will be dealt with as you wish when you die.

Executors

In New South Wales, an executor of an estate will need to receive a Grant of Probate to administer the estate and handle the disposal of any assets. If you die without a valid Will, or your Will is invalid, your estate will be treated as an ‘intestate’ and a suitable administrator will be appointed by the Supreme Court. In the ACT, the administrator of the Will must apply for a Grant of Probate through the Supreme Court for permission to take control of the estate. If there is no Will, a next of kin can request for the role as administrator of the estate, however, they need to apply to the Supreme Court to receive control of the estate. In NSW and ACT, if you get married your Will is automatically revoked. On the other hand, getting a divorce does not revoke your Will, but it does revoke any rights or distributions to your former spouse. If you decide to make a Will through a DIY Estate Planning kit, it can save you money now, but can often add to the costs of your estate administration. The only way to ensure that your loved ones are protected is to obtain proper legal advice regarding your estate planning. To find out more information, visit the website of the NSW Trustee & Guardian in NSW at tag.nsw.gov.au , or in ACT contact the ACT Trustee & Guardian on ptg.act.gov.au.

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Enduring Power of Attorney – a ‘living Will’

It is a popular misconception that a family member can step in at this time as they may lack the legal authority to do so. By creating an Enduring Power of Attorney and nominating a trusted friend, family member, or organisation, you put in place an effective plan to enable someone of your choosing to step in on your behalf when you are unable to make your own decisions. Think of it as a ‘living Will’. An Enduring Power of Attorney can only manage your assets and financial matters. They cannot made any decisions around medical treatment or lifestyle. If you wish for someone to make medical treatment or lifestyle decisions on your behalf, it is recommended you nominate some one in your Advance Care Directive. The best time to create an Enduring Power of Attorney is while you are healthy and still capable of managing your affairs.

Choosing your own attorney

It is important to understand what a difference it can make to have a well-chosen Attorney. If you lose the ability to make important decisions, whether they be medical, lifestyle, financial, or legal, and you do not have an Enduring Power of Attorney or Advance Care Directive, there may be conflict over who should make these decisions on your behalf. Family and carers may be uncertain about who can or should make decisions for you. Often they may not understand the full implications of the choices that they are offered. Looking after your affairs requires responsibility, experience, and the ability to deal with such matters. Often a spouse or family friend is appointed. Although, increasingly in the case of important documents like an Enduring Power of Attorney, trustee companies are appointed because of their professional expertise. Once an Enduring Power of Attorney has been executed, people or organisations nominated should be made aware of the document. It is advisable that people closely involved with your affairs should also be notified.

Where to start?

Each Australian State and Territory has separate Powers of Attorney legislation. For more information and necessary forms you should contact the Trustee or Advocate services in your State or Territory.

Enduring Power of Attorney

Most people know you should write a Will to make sure your loved ones are provided for when you die, but what happens if you are left unable to make decisions for yourself due to accident, illness, or other circumstances?

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Supporting the rights of older people However, sometimes a problem may arise, and you may need help to speak up and have the problem resolved. Many people feel uncomfortable raising a complaint or concern, but it is important to address your concerns early and not leave it to escalate. This can be particularly difficult if your complaint is about the care or services that you are dependent upon for meeting your most basic needs. Nevertheless, we live in a society where each and every one of us, regardless of our age, has rights as citizens and individuals.

Advocacy

If you feel unsure or unable to address your concerns with the service provider, you can ask an advocacy service to help you. An aged care advocate can assist you to take choice and control over your care services and work with you and your family on the best way to address your concerns with a provider. Their services are usually free and they can give you information, advise, and support you to express your concerns or even speak on your behalf. They will aim to achieve the best possible outcome for you. An advocate can: Help you understand your rights and responsibilities Listen to your concerns and discuss your options Support you and give you confidence in addressing a concern Raise a concern with the service provider or speak on your behalf Advice is generally provided on consumer rights, human rights, aged care rights and responsibilities, financial exploitation, substitute decision-making, and elder abuse prevention and response. Advocates can assist with negotiating changes to your care plan, ensuring the needs of people from culturally diverse backgrounds are met. They also deliver specialist community education, such as selfadvocacy and how to meet the needs of people with dementia and special needs. There are free and independent advocacy services in every State and Territory that provide free telephone advice, community education and other assistance for older people.

Advocacy

Most of the time aged care services work well and the people who use them are happy with the service they receive.

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The Older Persons Advocacy Network (OPAN) is a national network of nine State and Territory organisations that have been successfully delivering advocacy, information and education services to older people in metropolitan, regional, rural and remote Australia for over 25 years. The Australian Government funds OPAN to deliver the National Aged Care Advocacy Program across the country. If you receive Government funded home care or aged care services you can access free advocacy services through this program. Call 1800 700 600 to speak with an aged care advocate in your State or Territory or visit online at opan.com.au .

Elder abuse

Dementia support

There are heartbreaking stories of older people being mistreated by the people they trust and who are closest to them. Like the case of the 85 year old gentleman who appointed a distant relative as his Power of Attorney. He was neglected, unable to return to his own home, and large amounts of money was taken out of his bank account without his permission. Or the woman who became depressed and fearful because her addict son abused her verbally and psychologically, took her possessions, and isolated her socially. Elder abuse is defined as any act which causes harm to an older person and is carried out by someone they know and trust, such as a family member or friend. The abuse may be physical, social, financial, psychological, or sexual, and can include mistreatment and neglect. Elder abuse can happen to anyone. A report from the World Health Organisation (WHO) suggests that the number of people experiencing elder abuse could be as high as one in ten. As our population ages, the number of people affected by elder abuse is also expected to rise. Contact the National Aged Care Advocacy Line on 1800 700 600 for more information or find an aged care advocate in your State or Territory online at opan.com.au .

Memory change – is it dementia? Are you concerned about lapses in memory or other changes in your thinking or behaviour, or in someone close to you? Changes like these can have a number of possible causes, including stress, depression, pain, chronic illness, or medications. See your doctor if you, or someone close to you, are experiencing these kinds of difficulties. Receiving a diagnosis is important because the underlying cause may be treatable.

However, major changes in memory are not normal at any age and should be taken seriously.

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What is dementia?

Dementia is a general term to describe problems that involve progressive changes in memory, thinking, behaviour, and the ability to perform regular daily activities. There are more than 100 different types of dementia. The most common types are:

Alzheimer’s – which attacks the brain resulting in impaired memory, thinking and behaviour

Vascular dementia – caused by poor blood flow to the brain, depriving brain cells of nutrients and oxygen needed to function normally

Parkinson’s related dementia – a chronic, progressive neurological condition, which in later stages can affect cognitive functioning

in the frontal and temporal lobes, resulting in decline in social skills and emotional apathy. Behaviour and personality changes often occur before memory loss and speech problems

The early signs of dementia may include memory loss – particularly recent memories or experiences, confusion with time or place, changes in mood and personality, difficulty with planning or problem solving, and difficulty in completing familiar tasks. Dementia can happen to anybody but is much more common after the age of 65. Dementia is not a normal part of ageing.

Dementia and aged care

For people with dementia, their memory loss affects their adjustment to new places and persons. The move to residential care should be considered before a crisis forces a more urgent response. Good care depends on how well the care facility responds to the residents’ individual needs, including their physical, social, and mental wellbeing.

Where can I get help?

Support is vital for the person with dementia, as well as family members. Although the effects of dementia cannot yet be stopped or reversed, an early diagnosis gives families a chance to access services and plan for the future. There are a number of organisations that offer support, information, education and counselling to people affected by dementia. The National Dementia Helpline offers advice and counselling on 1800 100 500 or dementia.org.au or read on for information about how the Dementia Behaviour Management Advisory Service (DBMAS) can help.

Dementia support

Frontotemporal dementia – a disorder causing damage to brain cells

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Changed behaviours

Dementia support

Behavioural change can occur for people with dementia, with many people experiencing changes to mood, thought, language, daily function, or movement. The individual’s response to a particular circumstance or situation may alter or reduce as the dementia progresses. Changed behaviour as a response to a person’s dementia may reduce quality of life for the person living with dementia and can contribute to carer or care worker stress. It is important to take steps to support the person living with dementia and the people that provide care to them. Dementia Behaviour Management Advisory Service (DBMAS) can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. Changed behaviours may include:

Anxiety Depressed mood Hallucinations Restlessness Aggression Sleep disturbance Inappropriate toileting

Eating difficulties Repeated calling out Repetitive questioning Wandering Hoarding Resistive to care Unwanted sexualised behaviour

Caring for someone living with dementia? We’re here to support you. If you’re caring for someone living with dementia and changes in behaviour are impacting on their care, we are here to help. Our specialist dementia consultants provide a free national service for carers – regardless of where you live.

We’re here 24 hours a day / 365 days a year to help you approach Change Confidently Phone 1800 699 799 or refer online dementia.com.au

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Dementia Behaviour Management Advisory Services (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family and health and aged care professionals to better understand and respond to individual changes in behaviour and emotions. The service can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. It offers specialised support, assessment, intervention, and advice to assist carers and care workers of people with dementia where behaviours may impact on their care. The Dementia Behaviour Management Advisory Service (DBMAS) aims to:

Improve the quality of life and care for people with dementia and their carers;

Up-skill, assist and support aged care providers in improving care for people with dementia and related behaviours; and Ensure care services for people with dementia are responsive to their individual and diverse needs and circumstances. DBMAS has a multi-disciplinary team of experienced health care professionals such as registered nurses, social workers, clinical psychologists, geriatricians, speech pathologists, dietitians, and nurse practitioners.

Dementia support

Specialised support

Specialised Dementia Care Our Aspire Aged Care communities are designed to care for our residents at any stage of their ageing journey. So, rest assured if your loved one requires this level of care, we specialise in dementia care in each of our LDK villages. We provide personalised care unique to each of our beautiful residents to ensure they experience the best quality of life we can provide.

CO-LOCATED AT

Please call 1300 535 000 or visit LDK.com.au

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Providing a nationally consistent service, DBMAS support is tailored not only for the individual but also responds to the specific and diverse needs of the community, residential, and acute environment, while building capacity and knowledge within the aged care sector. The Severe Behaviour Response Teams (SBRT) is a national mobile workforce of staff including nurse practitioners, nurses, allied health, and specialist staff. They can provide timely expertise and advice to Government funded approved residential aged care providers who need assistance with addressing the needs of people with severe and very severe Behavioural and Psychological Symptoms of Dementia (BPSD). SBRTs can assist with:

assessing the causes of the behaviours

assist care staff until the immediate crisis is resolved

develop a care plan to address and deal with behaviours provide follow up assistance as needed

DBMAS has procedures in place to decide when the SBRT is the best service option or when DBMAS can provide the right support.

DBMAS is committed to providing culturally sensitive and effective communication. If you require an interpreter service, you can call the Translating and Interpreting Service on 13 14 50 and ask them to contact the DBMAS service. For more information, contact DBMAS on 1800 699 799 or visit dementia.com.au .

DACS is a leading, Australian, not-for-profit organisation providing a range of high-quality aged care services across New South Wales WE OFFER: • In home support, including allied health and therapy, respite services, social support, personal care, domestic assistance and home maintenance • Both ongoing and short-term programs designed to get you back on your feet and feeling confident again in your own home • Highly skilled team members with experience in providing services to older Australians, and to those living with dementia and cognitive decline • Team members personally matched to each client, to offer individuals and their families peace of mind • Services to all people eligible for the Commonwealth Home Support Programme (CHSP) • A dementia helpline operated by healthcare professionals – 1800 639 331 (free call)

To learn more about DACS and our services, please call 1800 322 767 email enquiries@dacs.org.au or visit dacs.org.au We currently deliver services to various areas throughout NSW, including Goulburn, Queanbeyan, Batemans Bay, the Central Coast and surrounding regions.

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End of life care Whether you live in your own home or in a residential aged care home, when the end of life approaches you may require additional support. The primary goal of palliative care is to provide supportive care and improve the patient’s quality of life by addressing any painful or distressing symptoms. A wide range of medical professionals can be involved in the end of life process. Not everyone who is approaching the end of life will need specialist palliative care services. Palliative care is divided into three subgroups:

2. I ntermediate care – Advice is provided by specialist palliative care services but care is still given by health care professional(s). 3. Complex care – This group requires care from specialist practitioners. Patients are commonly referred to specialist palliative care services where they will receive the required care. There are a number of different services that can offer extra support both at home or in a nursing home setting.

Services to help at home

Services that may help you to stay in the comfort of your own home can include:

a qualified nurse to dress a wound or provide continence advice; household jobs like cleaning, clothes washing and ironing; help with bathing or showering, dressing, hair care, and going to the toilet;

meals and other food services, assistance with preparing and eating meals, or help for those with special diets; and

helping to travel to shopping centres or appointments.

Palliative care in a nursing home

For palliative care in a residential aged care setting, the Government has developed a series of guidelines, which provides support and guidance to residential aged care facilities in providing palliative care. The Guidelines for a Palliative Approach in Residential Aged Care outline three forms of palliative care in residential aged care, which include:

A palliative approach – Aims to improve the quality of life

for residents with a life limiting illness. This can be done by reducing their suffering through early identification, assessment and treatment of pain, and handling their physical, cultural, psychological, social, and spiritual needs. The underlying philosophy is a positive and open attitude towards death and dying.

Specialised palliative service provision – Involves referral to a specialised palliative team or health care practitioner.

End of life care

1. P rimary care – For people who only require services from their primary health care professional(s).

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End of life (terminal) care – This form of palliative care is appropriate when the resident is in the final days or weeks of life and care decisions may need to be reviewed more frequently.

Residents with dementia

Palliative care for residents living with dementia often requires a different approach than palliative care for people with a terminal condition, as the process can take place over a longer period of time. Declining cognition can mean that a dying person with dementia is unlikely to have the capacity to make decisions or communicate their wishes regarding care. This may mean that any such decisions must be made much earlier in the course of dementia than for other illnesses, or alternatively, must be made by proxies on behalf of the dying person.

Family and friends

Carer support

Providing end of life care can be particularly intense for family and friend carers. While managing their own grief and the grief of others, carers will be providing high level physical and emotional support that a patient needs at the end of life. Palliative care not only supports patients, but also their friends and families. For more information about palliative care services, talk to your GP or contact your community health centre.

Carer support There are over 2.5 million unpaid carers across Australia. The caring role is a valuable and rewarding job but also a tough one, often balancing work, family and friends while making sure your loved one is well looked after. With more older Australians looking to stay at home longer, more family and friends of older people are finding themselves in a carer role than ever before. Being a carer can have a huge impact on your life, and physical and mental wellbeing, as well as being isolating at times. There are some great support options available to assist you with practical and emotional support and you may be eligible for financial support from the Australian Government.

Support groups

Caring is a very rewarding role to undertake, however, caring can also be very demanding. Caring for somebody can nearly be a full-time job, it’s easy to become out of touch with friends or family.

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Going to carer support groups provides time to relax, have some fun, and connect with others outside of your caring duties. Community run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups may be organised around caring for someone with a particular need, such as Parkinson’s or dementia. Support groups are an opportunity for you to connect with other carers who understand and have experienced the pressures of being a carer, and a place to share experiences and advice. Carer support groups are completely confidential and can also help you to:

Discover new information Go to education or training workshops Participate and get involved in activities Head along to relaxing outings Counselling is another great option to manage some of the pressures you may experience as a carer. A professional counsellor can provide advice on any situation you are facing, or even just listen to the struggles of everyday life. Depending on what you require, counselling can help with behaviour management, coping strategies, loss and grief, and any relationship challenges. Since stressful situations can’t always be avoided, a counselling program can help you deal with different hurdles in a more productive way and help you face the caring role feeling supported and with renewed energy.

Support lines

There are also a number of support lines and websites to assist carers, just like you, in looking after older people. Some helpful support services include:

Carer Gateway – 1800 422 737 – phone and online resource to help

you find local support services, gives advice on a range of topics such as health and wellbeing, financial and legal considerations, and can connect you with other carers

National Dementia Helpline – 1800 100 500 – provides information

and advice about dementia, connect you to support services in your area as well as provide emotional support to help manage the impact of dementia

Carers Australia – 1800 242 636 – runs support programs including short term counselling for carers with qualified counsellors

Relationships Australia – 1300 364 277 – offers a range of services

like counselling and mediation by phone, online, and face-to-face

Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling To find out more about financial support for carers, contact Services Australia online or call 13 27 17.

Carer support

Counselling services

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Buckland Aged Care Services

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The Buckland convalescenT hospiTal Trading as

buckland

a g e d c a r e s e rv i c e s

The Buckland Convalescent Hospital was established in 1934 and has become one of the most highly regarded services in the Blue Mountains region of New South Wales.

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Buckland Aged Care Facility

Buckland’s services include

Buckland Aged Care Facility

Buckland Aged Care Facility Buckland Retirement Village

The Buckland Aged Care Facility is a state-of-the-art 144 bed facility located on the main Springwood site. This facility has 144 single rooms each with its own ensuite, many with individual air conditioning and wall mounted flat screen television as standard. Also on the site are recreational areas, a central kitchen, a fully established laundry and extensive roof gardens. Many of the high level care bedrooms have a bush outlook, or a view into an internal courtyard. The bedrooms are grouped into units of 8, 12 or 16 and each group of bedrooms have access to their own dining/sitting areas. Other services include respite care, library, diversional therapy areas, a kiosk and hairdressing salon.

Buckland Retirement Village The village provides a wide range of independent living options, i.e. one bedroom, one bedroom with den, two bedroom and three bedroom units. The village also has 14 three bedroom free standing cottages each with its own garage.

Lyndhurst Retirement Village

Lyndhurst Retirement Village Lyndhurst Retirement Village has 41 independent living units comprising 35 three bedroom units and cottages and 6 two bedroom units all with garage.

Buckland Aged Care Services 39 Hawkesbury Road PO Box 117 Springwood NSW 2777 Phone: (02) 4752 2500 Fax: (02) 4752 2580 E: buckland@buckland-rv.com.au www.buckland-rv.com.au

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St. Simeon Village St. Simeon Village is a 51 bed single level aged care facility located in Plumpton, NSW, with a focus on Serbian speaking residents but open to all members of the community. Admission to St. Simeon Village is by approval of the Department of Social Services via your local Aged Care Assessment Team (ACAT). All rooms are single bed-sit style with ensuite and are fully furnished. Residents can also enjoy each other’s company in the sun room which boasts a huge LCD television and comfortable lounge chairs. Residents can participate in daily exercise and the many activities that are on offer. Meals are prepared daily on the premises with a varied menu which also caters for special diets. For further details or to arrange an inspection please contact the facility.

ST. SIMEON VILLAGE COMMUNITY SERVICES Supporting Independence St. Simeon Village Community Services has a strict cultural awareness and anti-discrimination policy that all staff must follow in order to provide our clients with the highest quality service. Acceptance for service is by approval of the Commonwealth Department of Social Services. St. Simeon Community Services provide a large range of services from minimal assistance and support to residential respite. Staff can assist with planning and preparing meals, help with showering, toileting, personal hygiene, escorting to appointments and social outings, domestic duties, lawn mowing etc. Our mission is to provide the highest standard of service and care to multicultural aged clients so that residents may live with dignity and enhanced quality of life in their own home. For further information please call T: (02) 8645 4010, M: 0481 291 632 or F: (02) 9832 3728. St. Simeon Village 261 Hyatts Road Plumpton NSW 2761 Phone: (02) 9675 3285 Fax: (02) 9832 3728 E: info@stsimeon.org.au www.stsimeon.org.au

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ACAT Regions Aged Care Assessment Team (ACAT) are responsible for all assessments for Government funded aged care and Home Care Packages. This list provides you with the Council/Local Government Area that each ACAT services. All assessments are coordinated through My Aged Care. Call 1800 200 422 if you would like to organise an assessment.

Contact phone number for all offices: 1800 200 422

METROPOLITAN AREAS

Blue Mountains/Nepean ACAT

Blue Mountains, Hawkesbury, Lithgow, Penrith

Central Coast ACAT Central Coast

Blacktown, Cumberland, Parramatta, The Hills

Hornsby, Hunters Hill, Ku-ring-gai, Lane Cove, Mosman, North Sydney, Northern Beaches, Ryde, Willoughby

South Eastern Sydney LHD ACAT Bayside, Georges River, Randwick, Sutherland, Sydney (part), Waverley, Woollahra

Camden, Campbelltown, Canterbury‑Bankstown, Fairfield, Liverpool, Wingecarribee, Woollondilly

Sydney Inner West ACAT

Hunter ACAT

Ballina, Byron, Clarence Valley, Kyogle, Lismore, Richmond Valley, Tweed

Illawarra/Shoalhaven ACAT

Bega Valley, Eurobodalla, GoulburnMulwaree, Queanbeyan-Palerang, Snowy‑Monaro, Upper Lachlan, Yass Valley

Balranald, Broken Hill, Central Darling, Wentworth

Kiama, Shellharbour, Shoalhaven, Wollongong Mid Coast

Mid North Coast ACAT

Bellingen, Coffs Harbour, Kempsey, Nambucca, Port Macquarie-Hastings

Murrumbidgee ACAT

Albury, Berrigan, Bland, Carrathool, Coolamon, Cootamundra-Gundagai, Edward River, Federation, Greater Hume, Griffith, Hay, Hilltops, Junee, Leeton, Lockhart,

Burwood, Canada Bay, Canterbury-Bankstown, Inner West, Strathfield, Sydney (part)

Abbreviations

New England ACAT

Far West ACAT

REGIONAL AREAS

Lower Mid North Coast ACAT

South Western Sydney LHD ACAT

Murray River, Murrumbidgee, Narrandera, Snowy Valleys, Temora, Wagga Wagga

Armidale, Glen Innes Severn, Gunnedah, Gwydir, Inverell, Liverpool Plains, Moree Plains, Narrabri, Tamworth, Tenterfield, Uralla, Walcha

Cessnock, Dungog, Lake Macquarie, Maitland, Muswellbrook, Newcastle, Port Stephens, Singleton, Upper Hunter

Northern Sydney LHD ACAT

(HC)......................................................................High Care (LC)........................................................................ Low Care AC......................................................................... Aged Care ACAT.................................Aged Care Assessment Team ACF........................................................ Aged Care Facility Aged Care Service.......................Aged Care Service(s) Apts................................................................. Apartments Assoc................................................................ Association ATSI........................... Aboriginal, Torres Strait Islander Aust................................................................. Australia(n) CALD.................. Culturally and Linguistically Diverse CBC........................................................Centre Based Care CC.......................... Community Care/Care Community CDC........................................... Consumer Directed Care CHSP.....Commonwealth Home Support Programme Cncl........................................................................... Council Cnr. .............................................................................Corner Com’ty. ............................................................Community Coop................................................................ Cooperative Corp..................................................................Corporation CS..................................................Community Service(s) Ct................................................................................... Court Ctr............................................................................... Centre D.................................................................................Divider DAP............................ Daily Accommodation Payment

Western Sydney LHD ACAT

Northern NSW ACAT

Southern NSW ACAT

Western NSW ACAT

Bathurst, Blayney, Bogan, Bourke, Brewarrina, Cabonne, Cobar, Coonamble, Cowra, Dubbo, Forbes, Gilgandra, Lachlan, Mid Western, Narromine, Oberon, Orange, Parkes, Walgett, Warren, Warrumbungle, Weddin

ACT

Australian Capital Territory ACAT Australian Capital Territory

IBC..........................................................Inside Back Cover IFC.........................................................Inside Front Cover IHC.................................................................In Home Care DBMAS....................... Dementia Behaviour Management Advisory Service IL........................................................ Independent Living ILU....................................... Independent Living Unit(s) Dem..................................................................... Dementia Indep............................................................. Independent Dis......................................................................... Disability . .............................................. Information Technology IT Dist. ...........................................................................District LGA. ...................................... Local Government Area(s) DRC..................................................... Day Respite Centre LGBTIQ......................... Lesbian Gay Bisexual Transgender DTC..................................................... Day Therapy Centre Intersex Questioning DVA.............................Department of Veterans’ Affairs .................................................. Local Health District LHD Estn........................................................................... Eastern Lwr...............................................................................Lower Fac.............................................................................. Facility . ........................................................... Maintenance Maint Fmr............................................................................Former Mem.....................................................................Memorial Gdns........................................................................Gardens Metro............................................................ Metropolitan HC or H/Care................................................... Home Care MPHS............................. Multi Purpose Health Service HS or H/Serv....................................... Health Service(s) MPS.............................................. Multi Purpose Service HCP.............................................. Home Care Package(s) Mt................................................................................Mount HCP 1..................................Home Care Package Level 1 NH or N/Home..........................................Nursing Home HCP 2..................................Home Care Package Level 2 N/hood....................................................Neighbourhood HCP 3..................................Home Care Package Level 3 NESB..................... Non English Speaking Background HCP 4..................................Home Care Package Level 4 NRAS.............. National Rental Affordability Scheme HCS................................................ Home Care Service(s) Nth(n)................................................................North(ern) HCSS........................Home & Carer Support Service(s) .....................................................................North West NW HL................................................................ Healthy Living OBC.....................................................Outside Back Cover Hlth.............................................................................Health PAG........................................Planned Activity Group(s) Hosp....................................................................... Hospital Pk.................................................................................... Park HSP/S.................. Home Support Program/Service(s) Prog...................................................................Program(s) HSS....................................... Home Support Services(s)

Pt..................................................................................... Port Pnt................................................................................ Point RAC............................................... Residential Aged Care RAD.................. Refundable Accommodation Deposit RAS................................. Regional Assessment Service RC............................................................. Residential Care Reg. ....................................................................... Regional Res.....................................................................Residential RLU. ....................................... Retirement Living Unit(s) RV........................................................ Retirement Village SBRT..................... Severe Behaviour Response Teams SE.............................................................. South East(ern) Serv..................................................................... Service(s) SL. .......................................................... Supported Living Soc............................................................................... Social SRS................................ Supported Residential Service SSG............................................ Social Support Group(s) Sth. .............................................................................. South Sthn...................................................................... Southern STRC.................................. Short Term Restorative Care Supp................................................. Support/Supported SW. ..........................................................South West(ern) Tce..............................................................................Terrace TCP....................................... Transition Care Program(s) VHC..................................................Veterans’ Home Care Vlg.............................................................................. Village W/Centre................................................Wellness Centre Wstn....................................................................... Western

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AGED CARE ASSESSMENT TEAM REGIONS. ......................................................................................................................................................................... 146 Details of every Aged Care Assessment Team (ACAT) including Name and Local Government Areas they service

ABBREVIATIONS.................................................................................................................................................................................................................................................................. 146

DEFINITION OF OFTEN USED TERMS............................................................................................................................................................................. 148 –149

Directories,

COUNCIL DISTRICT (LGA) MAPS............................................................................................................................................................................................ 150 –151

Lists and

List of definitions with an explanation of terms used in this Guide

COUNCIL [LOCAL GOVERNMENT AREA (LGA)] REFERENCE INDEX............................................................................................. 152

List of Council (LGAs). Find the Council (LGA) and then refer to the page as indicated

SUBURB & TOWN REFERENCE INDEX. .......................................................................................................................................................................... 153 –155 List of suburbs and towns which have residential or home care

RESIDENTIAL HOW TO READ & ICON DEFINITIONS............................................................................................................................................... 156 Explanation of how to use Residential tables and icons representing different services

AGED CARE HOMES (RESIDENTIAL CARE LISTINGS)........................................................................................................................... 157 –209 Residential aged care facilities listed by Councils (LGAs) and then Suburbs

Greater Sydney Metropolitan................................................................................................................................................................................................................... 157 –186 Regional New South Wales. ....................................................................................................................................................................................................................... 187–207

Australian Capital Territory......................................................................................................................................................................................................................... 208 –209

SUPPORTED & ASSISTED LIVING. .......................................................................................................................................................................................................... 209

EXTRA SERVICES AGED CARE HOMES (Advertisers only)........................................................................................................................ 210 –211 RETIREMENT ACCOMMODATION (Advertisers only). ..................................................................................................................................... 211–218

List of organisations and their retirement sites and services

HOME CARE PACKAGES....................................................................................................................................................................................................................... 219 –234 List of home care services in metropolitan and country areas

How to read the HCP table.........................................................................................................................................................................................................................................

219

Metro and Regional council regions. ................................................................................................................................................................................................................ 220

Greater Sydney Metropolitan................................................................................................................................................................................................................... 221 –226 Australian Capital Territory & Regional New South Wales. ....................................................................................................................................... 227 –234

CULTURALLY APPROPRIATE SERVICES. .................................................................................................................................................................... 234 –241

List of culturally appropriate services referenced by their cultural group

Aged Care Homes. .............................................................................................................................................................................................................................................. 234 –237

Home Care Packages. ....................................................................................................................................................................................................................................... 237–241

IN HOME CARE SERVICES. ................................................................................................................................................................................................................ 242 –252

List of organisations that provide assistance with daily living activities for clients in their home

CENTRE BASED CARE................................................................................................................................................................................................................................ 253 –258 List of respite, services and activities for social/recreational support in a ‘centre setting’

DAY THERAPY CENTRES...................................................................................................................................................................................................................................... 259 List of allied health/therapy services for physical/psychological support in a ‘centre setting’

PRODUCTS & SERVICES (Advertisers only)....................................................................................................................................................................... 260 –261 List of organisations that provide aged care related services & products for consumers and industry users

ORGANISATION & BUSINESS INDEX (Advertisers only).............................................................................................................................. 262–263 List of advertising organisations’ contact details and the products/services they provide

INDEX. .................................................................................................................................................................................................................................................................................................. 264 DISCLAIMER: The information listed in the following pages were compiled by DPS Publishing using a range of sources including Government departments, Aged Care Assessment Teams, Aged Care Providers, publicly available information, the DPS Publishing database and checked via telephone and online questionnaires. You can visit AgedCareGuide.com.au for the most up to date details. For further information contact the individual provider. The information contained in the Location and Information Guide should be used as a guide only. DPS Publishing takes no responsibility for the accuracy of the information contained within the Aged Care Guide.

Reference Indexes

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Access to experienced aged care advisers to guide you through the complexities of aged care and retirement… Definition of terms 24 Hour On Site Supervision – A person(s) who is/are employed to live in or in close vicinity of a retirement village and will respond to requests for assistance when regular staff are off duty. Aged Care Assessment Team (ACAT) – Assess and approve older people for Australian Government subsidised aged care services. Aged Care On Site – The retirement village has an aged care facility at the same location. ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers. Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance. Prior assessment by an Aged Care Assessment Team required. CALD – Services offered to Culturally and Linguistically Diverse older aged people and their carers. Care Community (CC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through Government funded Home Care Packages as a genuine alternative to a nursing home. Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met. Centre Based Care (CBC) – Services, respite, and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers. CHSP Funded – An in home or centre based care service funded by the Commonwealth Home Support Programme Government initiative. Commonwealth Respite and Carelink Centres – These centres provide carers with support by linking them to information, counselling, respite, and other services. Communal facilities – Shared facilities for residents such as community hall, swimming pool, or bowling green Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered, and who provides that care. All home care packages are delivered on a CDC basis. Daily Accommodation Payment (DAP) – This is a daily payment to a Government funded aged care facility, paid periodically i.e. monthly. This is not a refundable payment.

Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting’, provided to aged/frail clients and their carers. Includes clients with dementia and disabilities. Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers. Domestic Assistance – Help washing of clothes, dishes, floors, wet areas, ironing, minor meal preparation, vacuuming, changing bed linen, dusting, cleaning living areas. Donor Funded – The purchase price, or entry contribution, of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation. Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food, and services for an additional charge. Home Maintenance/Gardening – Assistance with replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs, and gutter cleaning. May include window cleaning. Independent Living Unit (ILU) – Sometimes referred to as a villa or apartment and located in a retirement village. LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex, and Questioning residents. Meals &/or Shopping – Delivery of daily cooked or frozen ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. (CBC – meals or light refreshments provided at the centres). Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication. Multi Purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services. NESB – Services offered to Non English Speaking Background older aged people and their carers. Nursing &/or Palliative Care – Registered or Enrolled Nurses visiting the home to dispense medication, wound management, convalescent care, pain management, and palliative care. Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding, and toiletting. (CBC – personal care offered while client is at the centre.) Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home.

AgedCareGuide.com.au

RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation. Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a Government funded aged care facility and refunded, minus agreed deductions, when leaving the facility. Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services. Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village. Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in a retirement village or purchase on a freehold basis. Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre, or in an aged care facility. Retirement Living (RL) – The site has retirement living accommodation. Secure Dementia Unit – Secure specialised ward, wing, or unit for people with dementia and/or challenging behaviours. Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities, and council rates etc.

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Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry, and personal care. Services may be provided on a fee for service basis. Single Bedrooms with Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home. Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size, and care needs. Social &/or Recreational Support – The client participates in social or recreational activities either in their home or at a community, day, or recreational centre. Supported Residential Services (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a Government funded facility but without the funding support. Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee for service basis without Government funding. Transport – Organising or providing transport services such as bus, taxi, private car etc. (CBC – transport to and from the centre).

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These maps provide you with a geographical reference to the LGA areas in New South Wales (NSW) including Australian Capital Territory (ACT). TWEED KYOGLE

INVERELL GWYDIR

BREWARRINA

BOURKE

BALLINA

RICHMOND VALLEY

TENTERFIELD

MOREE PLAINS

BYRON

LISMORE

GLEN INNES SEVERN

CLARENCE VALLEY

WALGETT

COFFS HARBOUR ARMIDALE

NARRABRI

NAMBUCCA

TAMWORTH

COONAMBLE

KEMPSEY

GUNNEDAH

WALCHA PORT MACQUARIE-HASTINGS

WARREN BOGAN

BELLINGEN

URALLA

LIVERPOOL PLAINS

GILGANDRA

COBAR

WARRUMBUNGLE UPPER HUNTER NARROMINE DUBBO

S MU

MID WESTERN

SINGLETON

ORANGE

FORBES CARRATHOOL

COWRA BLAND

BATHURST

LITHGOW

BLAYNEY

NARRANDERA

COOLAMON

BLUE MOUNTAINS

WOLLONDILLY

HILLTOPS

WOLLONGONG

UPPER LACHLAN

LOCKHART

MURRAY RIVER BERRIGAN

KIAMA SHOALHAVEN

YASS VALLEY

WAGGA WAGGA SNOWY VALLEYS

FEDERATION

See Sydney Inset

WINGECARRIBEE SHELLHARBOUR

GOULBURNMULWAREE

JUNEE COOTAMUNDRAGUNDAGAI

EDWARD RIVER

LAKE MACQUARIE

CENTRAL COAST

OBERON

WEDDIN

TEMORA

NEWCASTLE

HAWKESBURY

LEETON MURRUMBIDGEE

PORT STEPHENS MAITLAND

CESSNOCK CABONNE

HAY

DUNGOG

PARKES

LACHLAN

GRIFFITH

R LLB WE

MID COAST

K OO

ACT

QUEANBEYANPALERANG

GREATER HUME EUROBODALLA

ALBURY SNOWY MONARO

BEGA VALLEY

UNINCORPORATED NSW

Regional NSW BROKEN HILL

CENTRAL DARLING

WENTWORTH BALRANALD

Greater Sydney Metropolitan

Australian Capital Territory

Northern Sydney

Northern NSW

South Eastern Sydney

Southern NSW

South Western Sydney

South Western NSW

Inner Western Sydney

Western NSW

Western Sydney

NSW & ACT 2021

AgedCareGuide.com.au

151

Sydney Inset

THE HILLS

HORNSBY NORTHERN BEACHES

BLACKTOWN

KU-RING-GAI

PENRITH PARRAMATTA

RYDE

WARRINGAH

WILLOUGHBY

CUMBERLAND FAIRFIELD

See Sydney Detail Inset

CANTERBURYBANKSTOWN

LIVERPOOL

CAMDEN

CAMPBELLTOWN

SUTHERLAND

Sydney Detail Inset LANE COVE HUNTERS HILL

MOSMAN NORTH SYDNEY

CANADA BAY

Sydney

STRATHFIELD BURWOOD

INNER WEST

SYDNEY

WAVERLEY RANDWICK

BAYSIDE GEORGES RIVER

WOOLLAHRA

152

Aged Care Guide

NSW & ACT 2021

Council (LGA) Reference Index

The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and home care packages in that Local Government Area (commonly referred to as a Council District).

Council District ACT Albury Armidale Ballina Balranald Bathurst Bayside Bega Valley Bellingen Berrigan Blacktown Bland Blayney Blue Mountains Bogan Bourke Brewarrina Broken Hill Burwood Byron Cabonne Camden Campbelltown Canada Bay Canterbury-Bankstown Carrathool Central Coast Central Darling Cessnock Clarence Valley Cobar Coffs Harbour Coolamon Coonamble Cootamundra-Gundagai Cowra Cumberland Dubbo Dungog Edward River Eurobodalla Fairfield Federation Forbes

Page Reference Residential Home Care

208-209 187 187 187 187 188 157 188 188 188 157-158 188 189 158-159 189 189 189 189 159 189 189 159 159 159-160 160, 162 190 162-163

227-234 227-234 227-234 227-234 227-234 227-234 221-226 227-234 227-234 227-234 221-226 227-234 227-234 221-226 227-234 227-234 227-234 227-234 221-226 227-234 227-234 221-226 221-226 221-226 221-226 227-234 221-226 227-234 190 227-234 190 227-234 190 227-234 190-191 227-234 191 227-234 191 227-234 191 227-234 191 227-234 164 221-226 191 227-234 192 227-234 192 227-234 192 227-234 164, 166 221-226 192 227-234 192 227-234

Council District Georges River Gilgandra Glen Innes Severn Goulburn-Mulwaree Greater Hume Griffith Gunnedah Gwydir Hawkesbury Hay Hilltops Hornsby Hunters Hill Inner West Inverell Junee Kempsey Kiama Ku-ring-gai Kyogle Lachlan Lake Macquarie Lane Cove Leeton Lismore Lithgow Liverpool Liverpool Plains Lockhart Maitland Mid Coast Mid Western Moree Plains Mosman Murray River Murrumbidgee Muswellbrook Nambucca Narrabri Narrandera Narromine Newcastle North Sydney Northern Beaches

Page Reference Residential Home Care

166, 168 192 192-193 193 193 193 193 193 168 193 194 168-170 170 170, 172 194 194 194 194 172-173 194 195 195-196 173 196 196 173 173-174 196 196 197 197 198 198 174 198 198 198 198-199 199 199 199 199-200 174 174, 176

221-226 227-234 227-234 227-234 227-234 227-234 227-234 227-234 221-226 227-234 227-234 221-226 221-226 221-226 227-234 227-234 227-234 227-234 221-226 227-234 227-234 227-234 221-226 227-234 227-234 221-226 221-226 227-234 227-234 227-234 227-234 227-234 227-234 221-226 227-234 227-234 227-234 227-234 227-234 227-234 227-234 227-234 221-226 221-226

Council District Oberon Orange Parkes Parramatta Penrith Port Macquarie-Hastings Port Stephens Queanbeyan-Palerang Randwick Richmond Valley Ryde Shellharbour Shoalhaven Singleton Snowy Monaro Snowy Valleys Strathfield Sutherland Sydney Tamworth Temora Tenterfield The Hills Tumbarumba Tweed Upper Hunter Upper Lachlan Uralla Wagga Wagga Walcha Walgett Warren Warrumbungle Waverley Weddin Wentworth Willoughby Wingecarribee Wollondilly Wollongong Woollahra Yass Valley

Page Reference Residential Home Care

200 200-201 201 177 178 201 202 202 178 202 179 202 203 203 203-204 204 179 180, 182 182 204 204 204 183

227-234 227-234 227-234 221-226 221-226 227-234 227-234 227-234 221-226 227-234 221-226 227-234 227-234 227-234 227-234 227-234 221-226 221-226 221-226 227-234 227-234 227-234 221-226 227-234 205 227-234 205 227-234 205 227-234 205-206 227-234 206 227-234 206 227-234 206 227-234 206 227-234 206 227-234 184 221-226 206 227-234 206 227-234 184 221-226 186 221-226 186 221-226 207 227-234 186 221-226 207 227-234

NSW & ACT 2021

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153

Suburb & Town Reference Index

A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a Suburb/Town is not listed please refer to the next closest suburb.

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Abbotsford

159

Belmore

160

Cabramatta

164

Corlette

202

Ainslie

208

Belrose

176

Calwell

208

Corowa

192

Albion Park

202

Berkeley

207

Camden

159

Corrimal

207

Albion Park Rail

202

Berkeley Vale

162

Cameron Park

195

Cowra

191

Albury

187

Berridale

203

Campbell

208

Cronulla

180

Allambie Heights

174

Berrigan

188

Campbelltown

159

Crookwell

205

Alstonville

187

Berry

203

Campsie

160

Croydon

159, 170

Annandale

170

Beverley Park

166

Canley Vale

164

Culburra Beach

203

Armidale

187

Bexley

157

Canowindra

189

Culcairn

193

Arncliffe

157

Bingara

193

Carcoar

189

Cundletown

197

Ashfield

170

Blacktown

157

Cardiff Heights

195

Curtin

208

Ashford

194

Blakehurst

166

Carlingford

177

Daceyville

157

Auburn

164

Blayney

189

Carramar

166

Dalmeny

192

Austral

173

Boggabri

199

Casino

202

Dapto

207

Avalon Beach

174

Bolton Point

195

Castle Hill

Darlinghurst

182

Ballina

187

Bomaderry

203

Catalina

192

Deakin

208

Balmain

170

Bombala

204

Caves Beach

195

Dean Park

158

Balranald

168, 183

187

Bonalbo

194

Cessnock

190

Delegate

204

Bangalow

189

Bondi Beach

184

Charlestown

195

Denhams Beach

192

Bangor

180

Bonnells Bay

195

Charmhaven

162

Deniliquin

192

Banksia

157

Bonnyrigg

164

Chatswood

184

Denman

198

Bankstown

160

Booragul

195

Cherrybrook

168

Doonside

158

Banora Point

205

Boorowa

194

Chester Hill

160, 164

Dorrigo

188

Baradine

206

Bossley Park

164

Chipping Norton

173

Drummoyne

159

Barden Ridge

180

Botany

157

Chiswick

159

Dubbo

191

Barham

198

Bourke

189

Clemton Park

160

Dulwich Hill

170

Barraba

204

Bowenfels

173

Cobar

190

Dundas

177

Basin View

203

Bowral

186

Coffs Harbour

190

Dunedoo

206

Bass Hill

160

Braidwood

202

Coleambally

198

Dungog

192

Bateau Bay

162

Brewarrina

189

Collarenebri

206

Dural

Batehaven

192

Brighton-Le-Sands

157

Collaroy

176

Earlwood

160

Batemans Bay

192

Broken Hill

189

Collaroy Plateau

176

East Gosford

162

Bathurst

188

Bronte

184

Concord

159

East Maitland

197

Batlow

204

Brookvale

176

Condobolin

195

Eastwood

Broulee

192

Coniston

207

Eden

188

Baulkham Hills

177, 183

169, 183

177, 179

Bayview

174

Bruce

208

Coolah

206

Edensor Park

166

Beecroft

168

Bulahdelah

197

Coolamon

191

Edgecliff

186

Bega

188

Bundanoon

186

Cooma

204

Edgeworth

195

Belconnen

208

Bundarra

205

Coonabarabran

206

Eleebana

195

Bellevue Hill

186

Burradoo

186

Coonamble

191

Elermore Vale

199

Bellingen

188

Burwood

159

Cooranbong

195

Elizabeth Bay

182

Belmont

195

Burwood Heights

159

Cootamundra

191

Emmaville

192

Belmont North

195

Byron Bay

189

Coraki

202

Emu Plains

178

154

Aged Care Guide

NSW & ACT 2021

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Engadine

180

Guyra

187

Kurri Kurri

190

Minto

159

Epping

177

Gymea Bay

180

Kyogle

194

Miranda

180

Erina

162

Haberfield

172

Lake Cargelligo

195

Mittagong

186

Ermington

177

Hamilton

199

Lake Haven

163

Moama

198

Eugowra

189

Hamlyn Terrace

195

Lakemba

160

Mollymook

203

Fairfield

166

Hammondville

174

Lane Cove

173

Molong

189

Fairfield East

166

Harden

194

Lane Cove North

Mona Vale

176

Farrer

208

Harris Park

177

Largs

197

Monash

208

Figtree

207

Hawks Nest

197

Laurieton

201

Moonbi

204

Fingal Bay

202

Hay

193

Lavington

187

Moree

198

Finley

188

Heathcote

180

Leeton

196

Mortdale

168

Five Dock

159

Henty

193

Leichhardt

172

Moruya

192

Forbes

192

Hillston

190

Leura

158

Mosman

174

Forestville

176

Holbrook

193

Lewisham

172

Moss Vale

186

Forster

197

Holt

208

Lidcombe

164, 177

Moulamein

198

Frederickton

194

Hornsby

169

Lightning Ridge

206

Mount Hutton

196

Galston

169

Horsley

207

Lilyfield

172

Mount Warrigal

202

Garden Suburb

195

Howlong

192

Lindfield

172

Mudgee

198

Garran

208

Hughes

208

Lisarow

163

Mullumbimby

189

Georges Hall

160

Hunters Hill

170

Lismore

196

Murrurundi

205

Gerringong

194

Hurstville

166

Lithgow

173

Murwillumbah

205

Gilead

159

Illawong

180

Little Bay

178

Muswellbrook

198

Gilgandra

192

Inverell

194

Liverpool

174

Nambucca Heads

199

Gladesville

170, 179

Jannali

180

Lockhart

196

Narrabeen

176

Glen Innes

193

Jerilderie

198

Lyneham

208

Narrabri

199

Glenfield

159

Jesmond

199

Macksville

198

Narrabundah

209

Glenhaven

183

Jindera

193

Maclean

190

Narrandera

199

Glenmore Park

173, 184220

178

Junee

194

Macquarie Park

179

Narraweena

176

Glenroy

187

Kaleen

208

Maitland

197

Narromine

199

Gloucester

197

Kanahooka

207

Malabar

178

Neutral Bay

174

Goonellabah

196

Kandos

198

Manilla

204

New Lambton

199

172, 208

Kanwal

162

Manly

176

Newcastle West

200

Gordon Goulburn

193

Katoomba

158

Manly Vale

176

Nimbin

196

Grafton

190

Kellyville

183

Marayong

158

Norah Head

163

Grasmere

159

Kelso

188

Maroubra

178

Noraville

163

Greenacre

160, 179

Normanhurst

169

Kemps Creek

174, 178

Marrickville

172, 198

Greenhill via Kempsey

194

Kensington

178

Marsfield

179

North Boambee Valley

190

Greenway

208

Kiama

194

Matraville

178

North Kellyville

183

Greenwich

173

Killara

172

Mayfield

199

North Manly

176

Grenfell

206

Killarney Vale

162

Mayfield East

199

North Nowra

203

Greystanes

164

Kincumber

162

Mayfield West

199

North Parramatta

177

Kings Langley

158

Menangle

186

North Richmond

168

Griffith

193, 208

Guildford

164

Kingscliff

205

Merewether

199

North Rocks

183

Gulargambone

191

Kingswood

178

Merimbula

188

North Ryde

179

Gulgong

198

Kirrawee

180

Merriwa

205

North St Marys

178

Gundagai

191

Kogarah

157, 166

Merrylands West

164

North Sydney

174

Gunnedah

193

Kurrajong

Milton

203

North Tamworth

204

168

NSW & ACT 2021

AgedCareGuide.com.au

155

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

North Turramurra

172

Richmond

168

Swansea

196

Walgett

206

Northbridge

184

Riverstone

158

Sylvania

182

Wallsend

200

Northmead

177

Rockdale

157

Tamworth

204

Warabrook

200

Norwest

183

Rooty Hill

158

Tanilba Bay

202

Waratah

200

Nowra

203

Rose Bay

184

Taralga

205

Warialda

193

Nyngan

189

Rosehill

177

Taree

197

Warilla

202

Oatlands

177

Roselands

162

Taren Point

182

Warrawong

207

Oatley

168

Roseville

173, 184

Tarrawanna

207

Warren

206

Oberon

200

Rushcutters Bay

182

Tea Gardens

197

Warriewood

176

Old Bar

197

Russell Lea

160

Temora

204

Waterfall

182

159

Oran Park

Rutherford

197

Tenterfield

204

Waterloo

182

Orange

200-201

Ryde

179

Teralba

196

Wauchope

201

Paddington

182, 186

Rylstone

198

Terrey Hills

176

Waverley

184

Padstow

160

Salamander Bay

202

The Ponds

158

Wee Waa

199

Padstow Heights

162

Sandgate

200

The Rock

196

Wellington

191

Page

209

Sans Souci

157, 168

Thirlmere

186

Wentworth

206

Pambula

188

Scone

205

Thirroul

207

Wentworth Falls

159

Parkes

201

Seaforth

176

Thornleigh

169

West Albury

187

Parramatta

177

Seven Hills

158

Thurgoona

187

West Gosford

163

Peak Hill

201

Shell Cove

202

Tingha

187

West Kempsey

194

Peakhurst

168

Shellharbour

202

Tocumwal

188

West Pennant Hills

Pemulwuy

164

Shoal Bay

202

Toormina

191

West Ryde

Pendle Hill

164, 177

170, 183 179

Singleton

203

Toronto

196

West Wyalong

Pennant Hills

169

Singleton Heights

203

Tottenham

195

Westmead

Penrith

178

Smithfield

166

Toukley

163

Weston

209

Penshurst

168

South Coogee

179

Trangie

199

Willoughby

184

Petersham

172

South Grafton

190

Trundle

201

Windsor

168

Picton

188 164, 177

186

South Hurstville

168

Tullamore

201

Wingham

197

Plumpton

158

South Nowra

203

Tumbarumba

204

Winston Hills

177

Point Clare

163

South West Rocks

194

Tumbi Umbi

163

Wollongong

207

Port Kembla

207

Spring Creek

201

Tumut

204

Woolgoolga

191

Port Macquarie

201

Springwood

158

Tuncurry

197

Woollahra

186

Portland

173

St Georges Basin

203

Tura Beach

188

Woolwich

170

Pottsville

205

St Ives

173

Turramurra

173

Woongarrah

163

Prestons

174

St Johns Park

166

Tweed Heads

205

Woonona

207

Punchbowl

162

St Marys

178

Tweed Heads South

205

Worrowing Heights

203

Quakers Hill

158

Stanmore

172

Tweed Heads West

205

Woy Woy

163

Queanbeyan

202

Stanwell Park

207

Ulmarra

190

Wyee

196

Quirindi

196

Stirling

209

Umina Beach

163

Wyoming

163

Raleigh

188

Stockton

200

Unanderra

207

Yagoona

162

Randwick

179

Strathfield

179

Uralla

206

Yamba

190

Raymond Terrace

202

Stroud

197

Urana

192

Yass

207

Red Hill

209

Suffolk Park

189

Urbenville

204

Yennora

166

Redfern

182

Summer Hill

172

Vaucluse

184

Yeoval

189

Redhead

196

Surry Hills

182

Wagga Wagga

206

Yoogali

193

Revesby

162

Sussex Inlet

203

Wahroonga

170, 173

Young

194

Rhodes

159

Sutherland

182

Walcha

206

156

Aged Care Guide

NSW & ACT 2021

How to read the residential tables

then this number is the unique identifier

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran a sitio lliative n Care Ca Cult ura re Bed lly S s Ret irem pecific ent Livi ng O nsit e

If you also use

www.AgedCareGuide.com.au

Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name

Notes

PHONE (02)

ABC Council

DPS Advertisement Web Page Reference ID

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

123 Sample Rd

P 91 50

1234 5678

C D TF

61 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H

Booked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Culturally Specific

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Culturally Specific — Care services catering to the needs of those from non-English speaking, or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia. Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care New South Wales & ACT

NSW & ACT 2021

AgedCareGuide.com.au

BAYSIDE to BLACKTOWN PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

157

1st time user? See page 156

DPS Advertisement Web Page Reference ID

BAYSIDE Council Arncliffe 2205 171 Wollongong Rd

9556 6900

130 92

20-22 Woodford Rd

9567 5333

Bexley Aged Care Centre

82-84 Connemarra St

9587 7610

Bupa Bexley

741-743 Forrest Rd

Estia Health Bexley

3 Eddystone Rd

8318 1100

Fairmont Aged Care

20 Dunmore St

9567 2279

Homewood Care

60 Regent St

9503 1800

Macquarie Lodge Aged Care Centre

C D TF

Banksia 2216 Carino Care at Rockdale

Scalabrini Bexley

28-34 Harrow Rd

St George Aged Care Centre

3-5 Verdun St

8566 1400

60 69 145 38 124 171 177 111

31 Edgehill Ave

9316 9544

106

2 Reading Rd

8922 6000

1-3 Gwea Ave

1800 870 427

58 58

Catholic Healthcare Bethlehem House

30 Montgomery St

1800 225 474

Estia Health Kogarah

74-76 Rocky Point Rd

9053 1800

St Patrick's Green

40 Chapel St

9097 9175

The Laurels Hostel

45 English St

9588 4312

29 72 97 27

Huntingdon Gardens Aged Care Facility 1-11 Connemarra St

1800 718 348

8080 3850 1800 722 522

Botany 2019 Heritage Botany

D TF C D TF g 79 D TF g 7 s D TF b g 42 TF 113 s W D TF g 93 TF 15 C D TF g C

Daceyville 2032 Southern Cross Care Daceyville Res AC

Chinese, Filipino, Russian 157 14288 14310 Asian, Italian

5, 86 14265 59 13558

Asian, Greek, Macedonian

13747 13207

Croatian, European, Greek

Greek

85 12939

F s D TF WC D F TF

24, 63 13629

TF T

110 Frederick St

1800 864 846

188 Chuter Ave

9545 4799

38 38

Blacktown Aged Care

190 Stephen St

9622 1966

Blacktown Terrace Care Community

37 Kildare Rd

9852 9600

Catholic Healthcare St Hedwig Village

140 Reservoir Rd

1800 225 474

St Dominic's Home for the Elderly

171 Walters Rd

9831 2054

Uniting Mullauna Blacktown

61 Bungarribee Rd

134 149 132 50 65

Sans Souci 2219 IRT Thomas Holt Sans Souci Gardens

96D 13181

29 66 92 27

48 52 52

Uniting Bruce Sharpe Rockdale

97D 14231

Greek, Italian

89 13473

Rockdale 2216 9567 3641

Greek

D TF

Kogarah 2217

Hall & Prior Menaville Aged Care Home 121 Frederick St

13565 33D-33 13703

s s

Brighton-Le-Sands 2216 Japara Brighton-Le-Sands

Note 1

TF b g

Bexley 2207

58 13803

Greek

96D 13188 117 20740 13514 33D-33 13791

3 13787 110 13701

BLACKTOWN Council Blacktown 2148

Note: 1. CALD, Macedonian; Dementia care available

1800 864 846

28 108 63 50 s 65

TF b D T F g CALD g H European, German T g Maltese T g H CALD

68 13259 IBC, OBC 21093 24, 63 13221 13223 3 13222

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

NSW & ACT 2021

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs BLACKTOWN continued to BLUE MOUNTAINS PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

158

1st time user? See page 156

Notes

DPS Advertisement Web Page Reference ID

Hungarian

13352

BLACKTOWN Council continued Dean Park 2761 St Elizabeth Home

1 Symonds Rd

8818 8500

114 82

D TF

84 Earle St

9622 3606

90 44

56 Elsom St

8834 6100

78 42

116-132 Quakers Rd

9678 8200

146 90

Doonside 2767 Japara Henley Manor

Kings Langley 2147 Adventist Aged Care Kings Langley

Marayong 2148 Brother Albert's Home

Plumpton 2761 Southern Cross Care St Francis’ Res AC

122 Hyatts Rd

1800 870 427

St Simeon Village

261 Hyatts Rd

9675 3285

50 50 51 51

35 Hambledon Rd

8818 6500

127 79

Quakers Hill 2763 Quakers Hillside Care Community

RaiCare Health Specialist

10 Pitt St

0410 288 511 P

11 Mavis St

1300 111 278

13920

D TF

g H Polish

14311

TF TF

g H CALD g Note 1

89 13258

Rooty Hill 2766 Anglicare Melva McDonald Lodge Minchinbury Manor Our Lady of Consolation AC Services

Cnr John St & Rupertswood Rd 9832 5800 32 Evans Rd

9832 5400

Residential Gdns for Spanish Speaking Frail Aged 420 Woodstock Ave 8887 5555

90 145 303 106

Seven Hills 2147 Seven Hills Aged Care

90 D TF 100 WC D TF 293 s D TF 72 s F

1 Crews Rd

9624 1088

104 14

4 View St

1300 111 278

104 104

The Ponds 2769 Anglicare Dudley Foord House

85 14203

D TF

Riverstone 2765

145 12918

CALD

IBC, OBC 13567

Note 2

37916 IFC-1, 98 21085 158 14208 13137

Latin American, Spanish 93 12914

TF b

68 13757

H Note 3

IFC-1, 98 21593

BLUE MOUNTAINS Council Katoomba 2780 Katoomba Views Care Community

2 Penault Ave

4780 0600

D TF

Leura 2780 BaptistCare Morven Gardens

5-19 Morven Rd

1300 275 227

Martyn Claver Aged Care

200 Megalong St

4784 1281

Buckland Aged Care Services

39 Hawkesbury Rd

4752 2500

Springwood Greens Care Community

79 Hawkesbury Rd

4754 6000

Uniting Springwood

2 Lewin St

71 46 3

Springwood 2777

1800 864 846

144 144 64 136 98

Note: 1. CALD, Croatian, Former Yugoslavian, Macedonian, NESB, Russian, Serbian, Slavic, Ukrainian

s s

CALD

C D TF C TF

TF TF DT

2. ATSI, Asian, CALD, Hindi, LGBTIQ, NESB

IBC, OBC 13278 27, 78, 211 13350 13797

144 13166 CALD

IBC, OBC 13190 3 13752

3. Dementia care available

NSW & ACT 2021

AgedCareGuide.com.au P

BLUE MOUNTAINS continued to CANADA BAY PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

159

1st time user? See page 156

DPS Advertisement Web Page Reference ID

BLUE MOUNTAINS Council continued Wentworth Falls 2782 Catholic Healthcare Bodington Res AC

Bodington Dr

1800 225 474

120 112

BURWOOD Council

24, 63 13507

Burwood 2134 Ainsley Nursing Home

23A-25 Grantham St

9124 9201

Bernard Chan Nursing Home

58-60 Weldon St

8741 0288

60 45

14 Claremont Rd

9747 1911

64 4

D TF C TF

TF F

Burwood Heights 2136 Hall & Prior Clover Lea Nursing Home

Croydon 2132 77-79 Cheltenham Rd

9747 4277

127 127 58 15 s

78-82 Old Hume Hwy

4655 2531

176 72

Catholic Healthcare Holy Spirit AC Croydon 6 Brighton St St Ezekiel Moreno Nursing Home

1800 225 474

CAMDEN Council

g g

Note 1

13233

Chinese

13266

33D-33 13192

24, 63 13915 Note 2

13872

Camden 2570 Estia Health Camden

Grasmere 2570

96D 13026

90 Werombi Rd

1300 590 590

387

20 Grice St

1300 111 278

80 80

1 Hyde Pde

13 44 78

60 60

70 Glendower St

4633 1100

164 32

81 Belmont Rd

1300 738 388

555 395

57-61 Pembroke Rd

9603 7911

108 74

D TF b

95 13774

65 St Albans St

9712 0100

85 85

D TF

90 21234

2 Windward Pde

9370 0600

114 107

D TF

Redleaf Manor Aged Care

16 Flavelle St

8762 6000

St Mary's Villa Concord

56 Burton St

8741 1400

116 99 85

D TF D TF

Carrington Residential Aged Care

Oran Park 2570 Anglicare Barry Marsh House

C D TF

22299

CAMPBELLTOWN Council

IFC-1, 98 21544

Campbelltown 2560 IRT Macarthur

Gilead 2560 Estia Health Kilbride

Glenfield 2167 Whiddon Easton Park

Minto 2566 Pembroke Lodge

CANADA BAY Council

110 13072

96D 14001

WC D TF

28, 101 14205

Abbotsford 2046 Bayswater Gardens

Chiswick 2046 Chiswick Manor Care Community

Concord 2137

Drummoyne 2047 PAC Drummoyne

12-14 Clements St

1800 722 679

The Village by Scalabrini

5 Mary St

1800 722 522

29 Park Rd

9713 6815

65 65 s 126 126

Five Dock 2046 Parkview Nursing Home RFBI Concord Community Village

4A Cavell Ave

Note: 1. Chinese, European, Greek, Indian, Italian, Polish, Sri Lankan

1800 181 959

62 62

2. Croatian, Filipino, Greek, Italian

Italian

g H

19256 12 18936 59 22161 14004

Rhodes 2138

IBC, OBC 19827 14-15 18292

DT D TF

CALD

13674

Aged Care Guide

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs CANADA BAY cont'd to CANTERBURY-BANKSTOWN PHONE (02)

NSW & ACT 2021

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

160

Notes

1st time user? See page 156

DPS Advertisement Web Page Reference ID

CANADA BAY Council continued Russell Lea 2046 Carino Care at Russell Lea

72-74 Russell St

9713 9481

100 40 155 155 50 50

CANTERBURY-BANKSTOWN Council

Italian

13561

Bankstown 2200 Arete Health Care Bankstown

1A Hixson St

9791 9609

Bankstown Terrace Care Community

14-20 Eldridge Rd

9708 9400

Uniting Bankstown

41 Meredith St

1800 864 846

T F b g Arabic, CALD D T F g CALD C T b H C

Bass Hill 2197 Bass Hill Aged Care

119 Robertson Rd

9644 6122

Weeroona Aged Care Centre

14 Trebartha St

9645 3220

Regis Belmore

27 Redman Pde

1300 998 100

Rosemore Aged Care

18 Kingsgrove Rd

9718 6156

Canterbury Place Care Community

20 Albert St

9784 2111

CASS Residential Aged Care Facility

67-75 Fifth Ave

9789 4587

222 Waldron Rd

9645 3388

70 104 104

D TF TF

Belmore 2192

9645 9500

1 Tedbury St

1800 718 348

Earlwood 2206 Chow Cho-Poon Nursing Home

113-115 Homer St

Greek Orthodox Com'ty Home for the Aged 2 Woolcott St

9559 4088 9718 7195

111 Bellevue Ave

8713 0800

Bankstown City AC Gillawarna Village

145 Rex Rd

8717 0000

Greenacre 2190

Note 2

14-15 13706

85 63 63

TF TF

g g

Note 3

IBC, OBC 14266

Note 4

21065

68 58 50 48

CALD

13214

C D TF C

144 144 s

D TF

46 48 48

F g D TF b g

140 150 76

1800 718 348

Estia Health Bankstown

74 Chiswick Rd

8709 9200

Belmore Place Care Community

35 Yerrick Rd

9784 3100

RFBI Lakemba Masonic Village

72 Sproule St

1800 181 959

52 50 50

28 Alma Rd

1800 246 637

100

Lakemba 2195

Padstow 2211

3. Arabic, Chinese, Greek, Korean 4. Asian, Chinese, Indonesian, Vietnamese

WE’RE TRANSFORMING AGED CARE

97D 20774 Chinese

14224

Greek

13334 161, 167, 175, 181, 185 18495

171 Boronia Rd

Note: 1. Greek; Dementia care available 2. Chinese, Fijian, Greek, Italian, Samoan, Tongan, Vietnamese

14221

143 143 s W D TF 150 150 CD F

Bupa Greenacre

Casa Mia Aged Care

58 12978 54-55 13878

Georges Hall 2198 Advantaged Care Georges Manor

14-15 13863

Note 1

Clemton Park 2206 Bupa Clemton Park

3 13849

g g

Chester Hill 2162 Bankstown City Aged Care Chester Hill Vlg 83 Jocelyn St

IBC, OBC 22164

TF TF

66 78

Campsie 2194

Abel Tasman Village

20108

TF D TF

13865

TF g T b D TF

Arabic, Vietnamese

97D 14306 96D 13008

Note 5

IBC, OBC 14320 13609 70 18961

5. Arabic, CALD, Chinese, Filipino, Korean; Residents with challenging behaviours welcome

BOOK A TOUR

AT GEORGES MANOR 8713 0800

NSW & ACT 2021

AgedCareGuide.com.au

It’s time to recognise that age deserves the advantage. Join us at Georges Manor. With a clear objective of exceeding present aged care standards, Advantaged Care Georges Manor offers affordable aged care combined with a superior level of accommodation, services and hospitality in an award winning, extra services, hotelstyle environment. We offer: • High and Low Care in beautifully appointed furnished rooms which have been designed with large windows to allow for abundant natural light • Individually air-conditioned rooms, ensuite bathrooms and flat-screen TV’s • Secure Dementia Care • Respite Care

All our residents enjoy fresh and nutritious meals prepared daily by our in-home chef. We also have a wide range of lifestyle options available, including cinema, hair salon, garden courtyards and access to physiotherapy and allied health. We know it’s a big decision to move home, that’s why our staff will take you through every step of the journey.

Book a private tour today and see the difference.

(02) 8713 0800 111 Bellevue Ave, Georges Hall, NSW 2198 georgesmanor@advantagedcare.com.au advantagedcare.com.au

161

Aged Care Guide

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs CANTERBURY-BANKSTOWN cont'd to CENTRAL COAST PHONE (02)

NSW & ACT 2021

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

162

Notes

1st time user? See page 156

DPS Advertisement Web Page Reference ID

CANTERBURY-BANKSTOWN Council continued Padstow Heights 2211 Southhaven Aged Care

11 Queensbury Rd

1800 246 637

140 56

Punchbowl 2196 2 Waterloo Rd

8766 2000

100

Bankstown City AC Yallambee Village

34 Hydrae St

9773 7466

Beechwood Aged Care

3-17 Albert St

9771 2737

143 143 s 112 56 46 46

St Charbel's Care Centre

1800 225 474

Roselands 2196 Leigh Place Aged Care

12-18 Leigh Ave

8522 5800

70 13753

20742

CD F D F D TF

13099

Revesby 2212

Catholic Healthcare Holy Spirit AC Revesby 13 Neptune St

D TF

68 53

Yagoona 2199 Bupa Bankstown

14-15 13273 24, 63 18568

D TF

12980

82 Allum St

1800 718 348

146 138 s

C D TF

97D 20372

17 Bias Ave

1800 718 348

101 80 99 32

51 80 81 32

C D TF D TF CDT CDT

97D 13004

C D TF

CENTRAL COAST Council Bateau Bay 2261 Bupa Bateau Bay

Southern Cross Care Reynolds Court RAC 7 Bias Ave

1800 870 427

Uniting Nareen Gardens Bateau Bay

1800 864 846

5 Yakalla St

Uniting Nareen Gardens Lodge Bateau Bay 10 Yakalla St

1800 864 846

Berkeley Vale 2261 8 Lorraine Ave

4337 0000

159 88

5 Stratford Ave

1300 202 290

40 40

19 Victoria St

1800 722 679

39 39

Aurrum Aged Care Erina

351 Terrigal Dr

1800 287 786

Aurrum Aged Care Terrigal Drive

351 Terrigal Dr

1800 287 786

HammondCare Residential Care Erina

341 Terrigal Dr

1800 776 112

Tarragal House

107 Karalta Rd

4365 5066

Woodport Aged Care Centre

120-140 The Entrance Rd

4365 2660

182 71 74 102 140

Berkeley Vale Care Community

Charmhaven 2263 Lake Haven Court Aged Care Facility

East Gosford 2250 PAC Gosford

Erina 2250

150 s 71 s 42 4 W 134

Arcare Kanwal

2 Pearce Rd

1300 659 705

Kanwal Gardens Care Community

100 Wahroonga Rd

4356 2900

William Cape Gardens

40 Pearce Rd

4392 4111

Killarney Vale 2261

140 140 121 52 121 103 s

4345 2700

68 68 162

1800 287 786

92 30

Killarney Court Aged Care Facility

Cnr Cornish Ave & Wyong Rd 1300 202 290

Killarney Vale Care Community

1 Daniel Cl

Kincumber 2251 Aurrum Aged Care Kincumber

1A Scaysbrook Dr

CALD

12 13397

D TF C TF W D TF

CALD

13823

CALD

21217 13027 13590 58 13107

H Filipino, Indian

32-32D 19382 IBC, OBC 12962 90 18120

TF TF TF

IBC, OBC 13267 18247

g g

C C

3 12998 3 18261

D TF TF DT TF TF

Kanwal 2259

89 13637

13311 IBC, OBC 12879

CALD

13085

NSW & ACT 2021

AgedCareGuide.com.au

CENTRAL COAST continued PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

163

1st time user? See page 156

DPS Advertisement Web Page Reference ID

CENTRAL COAST Council continued Lake Haven 2263 RFBI Lake Haven Masonic Village

12-16 Christopher Cr

1800 181 959

65 65

4328 8300

120 120

1800 287 786

53 51

4397 1344

76 76

TF b

128 23 12

C D TF TF

76 6 123

C D TF TF

CDT

Lisarow 2250 The Orchards Aged Care

15 The Ridgeway

Norah Head 2263 Aurrum Aged Care Norah Head

60 Soldiers Point Dr

Noraville 2263 Vietnam Veterans Keith Payne VC Hostel 1 Evans Rd

Point Clare 2250 BaptistCare Orana Centre

193-201 Brisbane Water Dr 1300 275 227

Hall & Prior Aubrey Downer AC Home

23 Sunnyside Ave

4324 2068

Norah Head Care Community

63 Palomar Pde

4352 8900

Wallarah Point Care Community

153 Main Rd

0408 265 643

220 Hansens Rd

0417 827 456 P 70

91 Pozieres Ave

1800 650 070

Yallambee Ave 171 Mataram Rd

Toukley 2263

Tumbi Umbi 2261 Glengara Aged Care Apartments

13610

18868

CALD

13686

Note 1

13043 27, 78, 211 13665 33D-33 12988

CALD

IBC, OBC 13142 IBC, OBC 38936

SRS

61823

Umina Beach 2257 Peninsula Villages Umina Beach

283 251 s

D TF

14039

4349 2300

94 94

D TF

163 12989

1800 733 553

66 66

D TF

19160

139 102 84 84

D TF DT

13105

West Gosford 2250 Yallambee Lodge

Woongarrah 2259 Anglican Care Warnervale Gardens

Woy Woy 2256 Blue Wave Living

6 Kathleen St

4344 2599

HammondCare Res Care Woy Woy

286 Railway St

1800 776 112

Wyoming 2250 Adelene Retirement Village

1 Birch Rd

4325 3693

Aurrum Aged Care Wyoming

80 Chamberlain Rd

1800 287 786

Chamberlain Gardens Aged Care

53-67 Chamberlain Rd

1800 246 637

Note: 1. Vietnam Veteran residents given priority

A safe place to live! • Independent Living and peace of mind • Set on 13 picturesque acres on Brisbane Water • Vibrant community centre and onsite café

P 4349 2300 Evergreen strip 2021-B.indd 1

95 57 s 60 27 s 145 141 s

TF C TF D TF

13825

12955 CALD

13851 70 17866

For when you need a little extra help! • 24-hour Registered Nursing • Onsite hairdresser, physiotherapy and visiting health services

Book your tour with Michelle, our Customer Care Manager E info@evergreenlifecare.org.au Yallambee Ave, West Gosford NSW 2250 14/1/21 10:21 am

Aged Care Guide

NSW & ACT 2021

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs CUMBERLAND to FAIRFIELD PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

164

Notes

1st time user? See page 156

DPS Advertisement Web Page Reference ID

CUMBERLAND Council Auburn 2144 Auburn Glen Care Community

54 Northumberland Rd

9643 3200

Gallipoli Home

11 Gelibolu Pde

9136 3000

IRT Berala On The Park

13-19 St Johns Ave

13 44 78

St Vincent's Care Services Auburn

21 Alice St

1800 778 767

Chester Hill 2162 Abel Tasman Village

222 Waldron Rd

9645 3388

Bankstown City AC Chester Hill Village

83 Jocelyn St

9645 9500

Estia Health Merrylands

42 Cumberland Rd

9631 1837

Genista Aged Care Facility

185 Old Prospect Rd

9896 7500

32 102 102 125 107 s 102 101 s 68 58 50 48

Greystanes 2145

Southern Cross Care Greystanes Res AC 5 Whitegum Pl

1800 870 427

131 84 41 41

F D TF D TF D TF

g g

C D TF C

Garden View Aged Care

9649 8829

70 22

124 Paton St

9632 2785

72 11 s 118 118

8863 9000

130 130

C D TF

1800 005 484

C D TF D TF b TF b

Pemulwuy 2145 Pemulwuy Aged Care

11 Pastoral Ct

Pendle Hill 2145

Pendle Hill Aged Care

2 Wyena Rd

9631 1066 1300 076 566

120 92

C D TF

680A Cabramatta Rd West

8786 1888

88 88

D TF

Bossley Parkside Care Community

56 Quarry Rd

9426 1500

SWIAA Village

84-88 Restwell Rd

9426 1400

96 10 113 113

Arete Health Care Lansdowne

25 Lovoni St

9724 3545

St Sergius Aged Care

1 Gilbert St

9727 9844

FAIRFIELD Council

14221 96D 13700 14186

14252

8197 9300

83-85 Amos St

13214

TF D TF

123-157 Bungaree Rd

Bolton Clarke Cabrini, Westmead

CALD

13201

Melrose Lodge

Westmead 2145

7 13338

194 133 80 80 73

Fresh Hope Care Ashwood Res Care Serv 230-290 Dunmore St

H Note 2

68 14281

21 Mary St

1800 870 427

110 13861

TF b

Southern Cross Care John Woodward RAC 45 Barcom St

21096

89 13452

9632 2496

Merrylands West 2160

Note 1

Cnr Bursill St & Railway Tce

Lidcombe 2141 Canberra Nursing Home

IBC, OBC 12961

TF C D TF

Guildford 2161 Guildford Aged Care

CALD

89 13208

14-15 20689 13193

H H

13095 14-15 14058 14334

Bonnyrigg 2177 Indochinese Aged Care Services

Bossley Park 2176

Cabramatta 2166

ACDMA Aged Hostel

2 First Ave

9754 1343

47 Freeman Ave

9728 1200

Note: 1. Egyptian, Indian, Lebanese, Pakistani, Turkish 2. Beds available for residents with Huntington's Disease

Note 3

18842

T F g Assyrian, CALD, Italian IBC, OBC C D T F b g H Italian

161 168 48

Canley Vale 2166 SummitCare Canley Vale

79 79 92

3. Cambodian, Chinese, Indo-Chinese, Vietnamese 4. Macedonian, Russian, Serbian, Ukrainian

TF D TF

g Asian g H Note 4

TF g TF b g

Asian, Chinese Note 5

13261 13772 12943 13220 13534

82 14308

5. Cambodian, Chinese, Vietnamese

NSW & ACT 2021

AgedCareGuide.com.au

165

Shop online with confidence Shop online with confidence

Visit DPS Shop online today for that special gift, or browse our growing of products help independent at home easier. Visitrange DPS Shop online that today for make that special gift, or living browse our growing range of products that help make independent living at home easier.

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Aged Care Guide

NSW & ACT 2021

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs FAIRFIELD continued to GEORGES RIVER PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

166

Notes

1st time user? See page 156

DPS Advertisement Web Page Reference ID

FAIRFIELD Council continued Carramar 2163 85 85 90 60

D TF g D TF b

Heiden Park Lodge

16 Matthews St

8197 9325

Ruby Manor

10 Ruby St

9723 7166

39 Sweethaven Rd

9774 6777

140 100 s

D TF

125 The Crescent

9728 1144

93 6

D TF

Arabic, Vietnamese 33D-33 13227

91 Bligh St

9724 7377

92 11

Note 1

61628

AVACS Nursing Home

783-785 The Horsley Dr

8234 8853

21081

11 Nyora Ave

9755 7333

F g TF b g

Vietnamese

SummitCare Smithfield

68 68 85 3

24-32 Runcorn St

9823 3855

144 60

Edensor Park 2176 Advantaged Care Edensor Gardens

Fairfield 2165 Hall & Prior Fairfield Nursing Home

Fairfield East 2165 The Manor Fairfield East

Smithfield 2164

St Johns Park 2176 Cardinal Stepinac Village

Yennora 2161 St Vincent's Care Services Yennora

1 Tara Cl

1800 778 767

WE’RE TRANSFORMING AGED CARE

141 141 s

Asian

13211 95 18486 161, 167, 175, 181, 185 21990

Note 2

g H Croatian, European

D TF

82 13140 14260 7 13210

BOOK A TOUR

AT EDENSOR GARDENS 9774 6777

GEORGES RIVER Council Beverley Park 2217 Rocky Point Residence

151-157 Rocky Point Rd

7909 0778

77 45

1800 951 918

105 99 104 86

Blakehurst 2221 Estia Health Blakehurst

392-394 Princes Hwy

IBIS Care Blakehurst

16-24 Cheddar St

9546 2159

Hall & Prior Shangri-La Nursing Home

107 Carrington Ave

9580 4333

Lucy Chieng Aged Care Centre

8-14 Romani Ave

Regis Hurstville

53-59 Gloucester Rd

1300 998 100

Catholic Healthcare Bethlehem House

30 Montgomery St

1800 225 474

Estia Health Kogarah

74-76 Rocky Point Rd

9053 1800

St Patrick's Green

40 Chapel St

9097 9175

The Laurels Hostel

45 English St

9588 4312

Note: 1. Assyrian, Chinese, European, Spanish, Vietnamese

11 13260

33D-33 13553

29 72 97 27

F s D TF WC D F TF

29 66 92 27

2. Arabic, Assyrian, CALD, Italian, Spanish

95 20587

53 70 96 30

Kogarah 2217

CALD

96D 13275

Hurstville 2220 8558 8088

TF b g

F TF

Chinese

19165 54-55 12933 24, 63 13629

Greek

96D 13188 117 20740 13514

NSW & ACT 2021

AgedCareGuide.com.au

It’s time to recognise that age deserves the advantage. Join us at Edensor Gardens. Advantaged Care Edensor Gardens, brings an unprecedented level of luxury to aged care in Sydney’s South West. A meticulous approach to the design of the environment, amenity and services, establishes a new benchmark in Fairfield LGA, Sydney. You will enjoy the excellence. We offer: • • • •

High Care Low Care Dementia Care (secure) Respite Care

With an onsite cafe, multi-function room, beauty salon, library, cinema, gym, men’s shed, bocci court, rustic courtyard with pizza oven and bbq, vegetable garden, orchard, playground, Koi pond, lounges, terraces,

dining rooms, and more the choices and experiences to be had are endless. Allmeals prepared daily by our in-home chef. We also have a wide range of lifestyle options available and access to physiotherapy and allied health. We know it’s a big decision to move home, that’s why our staff will take you through every step of the journey.

EDENSOR GARDENS

Book a private tour today and see the difference.

(02) 9774 6777 39 Sweethaven Road, Edensor Park, NSW 2176 edensorgardens@advantagedcare.com.au advantagedcare.com.au

167

Aged Care Guide

NSW & ACT 2021

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs GEORGES RIVER continued to HORNSBY PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

168

Notes

1st time user? See page 156

DPS Advertisement Web Page Reference ID

GEORGES RIVER Council continued Mortdale 2223 33 Jersey Ave

9570 5555

136 106

7-11 Mimosa St

9580 4953

73 13

IRT Peakhurst

24 Turpentine Ave

13 44 78

Peakhurst Lodge

16-18 Henry Lawson Dr

9533 4089

Uniting Banks Lodge Peakhurst

93 Baumans Rd

1800 864 846

Uniting Nunyara Peakhurst

8-12 Neilson Ave

1800 864 846

Uniting Roberts Lodge Peakhurst

168-178 Boundary Rd

1800 864 846

92 110 114 78 98

Ferndale Gardens Aged Care Facility

Oatley 2223 Carino Care at Oatley

D TF

82 s 39 s 110 67 64

9570 8912

72 29

188 Chuter Ave

9545 4799

38 38

Anglicare Mary Andrews Residential Care 857-861 King Georges Rd

1300 111 278

Catholic Healthcare St Bede's Home

1800 225 474

50 50 44 44

South Hurstville 2221 2 Russell Ln

110 14043

95 14013 3 13869 3 13959

D TF b g

Sans Souci 2219 IRT Thomas Holt Sans Souci Gardens

12926

DT D TF b CDT DT C T b

Penshurst 2222 9A-11 Hawk St

5, 86 14291

D TF b

Peakhurst 2210

Fairlea @ Penshurst

Asian, European

3 13710 Chinese; Women only

110 13701

T DT

HAWKESBURY Council

13126

IFC-1, 98 20537

24, 63 13628

Kurrajong 2758 Kurrajong & District Com'ty Nursing Home 129 Old Bells Line of Rd

4573 1701

4571 2100

80 80

North Richmond 2754 RSL LifeCare Ron Middleton VC Gardens 1 Wirraway Ave

D TF

60 128 30 s 134 134 s

D TF D TF DT

Richmond 2753 Anglicare Carol Allen House

133 Londonderry Rd

1300 111 278

Hawkesbury Living

116 March St

4578 2966

Uniting Hawkesbury Richmond

23 Chapel St

1800 864 846

Windsor 2756 Fitzgerald Aged Care

1 Rum Corp Lane

4577 2800

48 48

134 Beecroft Rd

9876 3471

77 1

HORNSBY Council

13966

19, 30, 102 20497

IFC-1, 98 13123 13566 3 13016

TF b

12949

D TF b

13272

Beecroft 2119 Beecroft Nursing Home

Castle Hill 2154 Anglicare Brian King Gardens

Hilliard Dr

1300 111 278

Anglicare Donington Court

Clarke Dr

1300 111 278

Anglicare Farrer Brown Court

Cnr Gough Dr & David Rd

1300 111 278

Anglicare The Donald Coburn Centre

Blue Gums Way

1300 111 278

Anglicare Warrina Residential Care

2 Hilliard Dr

1300 111 278

Castle Hill Aged Care Home

42-46 Darcey Rd

9680 8330

238 123 133 136 128 48

3-5 Kitchener Rd

9479 8015

120 116

Cherrybrook 2126 Cherrybrook Christian Care Centre

204 123 133 136 128 48 s

D TF TF D TF TF F D TF D TF

IFC-1, 98 19048 IFC-1, 98 20535

H H

IFC-1, 98 20533 IFC-1, 98 13184 IFC-1, 98 20534 Chinese

g H

18888 13242

NSW & ACT 2021

AgedCareGuide.com.au

HORNSBY continued PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

169

Notes

1st time user? See page 156

DPS Advertisement Web Page Reference ID

HORNSBY Council continued Dural 2158 Bupa Dural

1 Stonelea Ct

Dural Aged Care Facility

705-717 Old Northern Rd

8467 9333

Lady of Grace Aged Care

454 Old Northern Rd

9634 1354

102 74 150 42 8

9653 4900

74 74

9476 3161

24 24 70 70 59 59

1800 718 348

Galston 2159 RSL LifeCare Mark Donaldson VC House 301 Galston Rd

Hornsby 2077 Christophorus House Retirement Village 396 Peats Ferry Rd Regis Hornsby Whiddon Hornsby

245-247 Peats Ferry Rd

1300 998 100

2 Lowe Rd, Ku-ring-gai Hospital Gnds 1300 738 388

Normanhurst 2076

Note 1

21086

Italian, Spanish

13964

C D TF

19, 30, 102 14314

F TF

13028

s C

54-55 12878 28, 101 13796

1800 864 846

2A The Crescent

9875 4811

41 3

Chinese

3 Hillmont Ave

1800 722 679

67 60

Chinese, European

9-17 Hinemoa Ave

Uniting Bowden Brae Gardens

1-7 Frith Ave

9372 3400

Pennant Hills 2120 Thornleigh 2120 PAC Thornleigh

97D 13427

107 107 127 111

Greenwood Aged Care

Heritage Pennant Hills

C D TF TF F

Note: 1. Due for completion late January, 2021

D TF CDT

14-15 14248 3 13263

13870 12 14352

Looking for independent advice?

Talk to a real person who can help now 08 8121 3715 Home Care Options ~ Retirement Living Options ~ Residential Aged Care ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

NSW & ACT 2021

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs HORNSBY continued to INNER WEST PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

170

Notes

1st time user? See page 156

DPS Advertisement Web Page Reference ID

HORNSBY Council continued Wahroonga 2076 Adventist Aged Care Wahroonga

79 Mount Pleasant Ave

9487 0600

Catholic Healthcare McQuoin Park

35 Pacific Hwy

1800 225 474

HammondCare Res Care Wahroonga

3-9 Woonona Ave South

1800 776 112

Tallwoods Corner Aged Care Service

1 Myra St

9847 3800

Thomas & Rosetta Agst Aged Care Serv 1614 Pacific Hwy

9450 8320

Wahroonga House

31 Pacific Hwy

9847 2400

Wahroonga Place Care Community

17 Pacific Hwy

9372 3800

96 122 57 76 61 124 70

69 s 122 57 66 s W 51 119 W 5

TF D TF D TF TF D TF D TF D

West Pennant Hills 2125 Uniting Wirreanda West Pennant Hills

33 Highs Rd

1800 864 846

40 40

20-34 Ashburn Pl

1800 246 637

104 57 41 41

sW D TF s C TF

HUNTERS HILL Council

14274

H H

24, 63 13792 20686 171 19282

H Additional beds in construction CALD

13513 13586

IBC, OBC 13010 3 18242

Gladesville 2111 Ashburn House Aged Care

Twilight Aged Care Glades Bay Gardens 16 Punt Rd

9817 0722

Hunters Hill 2110

Montefiore Residential Care Hunters Hill 120 High St

8345 9135

Twilight Aged Care Hunters Hill Village 8 D'Aram St

9816 1239

50 52 333 35

9346 1500

40 40

Catholic Healthcare St Anne's Aged Care 1 De Milhau Rd

1800 225 474

Catholic Healthcare St Joseph Aged Care 41 Gladesville Rd

1800 225 474

Woolwich 2110 JMV Woolwich

11 Gladstone Ave

44 52 317 s 21 s

INNER WEST Council

F F D TF C F

70 13702 14243 24, 63 13547 24, 63 13376

Jewish

75 13838

21534

13031

Annandale 2038 76 Johnston St

1300 362 481

Ashfield Baptist Homes

31 Clissold St

9797 3600

Ashfield Terrace Care Community

8-10 Clissold St

8799 7000

Bupa Ashfield

126-128 Frederick St

1800 718 348

PAC Ashfield

40 Charlotte St

1800 722 679

The Willows Private Nursing Home

84 Orpington St

9798 6889

Uniting Abrina Ashfield

19-21 Victoria St

1800 864 846

Uniting Quong Tart Ashfield

48 Arthur St

1800 864 846

136 133 60 138 40 63 63

Annandale Grove Care Community

Ashfield 2131 60 s 133 74

s s

D TF D TF C D TF D TF TF

T T

Balmain 2041 Montrose Aged Care Centre

13 Thames Street

9818 2355

44 44

127 127 58 15 s

D TF C TF

47 8 38 38

D TF C TF

Croydon 2132 Catholic Healthcare Holy Spirit AC Croydon 6 Brighton St St Ezekiel Moreno Nursing Home

1800 225 474

77-79 Cheltenham Rd

9747 4277

Maronite Sisters Village Dulwich Hill

208 Wardell Rd

9558 2115

Maybanke Aged Care Centre

80 Wardell Road

9560 4457

Dulwich Hill 2203

Note: 1. Croatian, Filipino, Greek, Italian

CALD

IBC, OBC 13873 13054

CALD

IBC, OBC 13200 97D 13232 12 13680

Note 1

g g g

TF g g

13131

Chinese

3 13235

Chinese

3 18922

Note 2

58 14211 24, 63 13915

Note 1

13872

Arabic

18566 58 13262

2. Men only; Disadvantaged male residents with drug, alcohol or mental health issues

Luxury Aged Care Residence ...in the heart of Wahroonga

Tallwoods Corner. Welcome to the family. We offer exceptional 24 hour nursing care for those requiring: High Care

Respite Care

Palliative Care

We are a boutique, family run service who strive to provide you, your families and friends with the best care, comfort, luxury and state of the art amenities. With over 40 years experience in Aged Care, huge amounts of passion for what we do and the best team of highly qualified and dedicated professionals, we strive to exceed all your needs and expectations. Your happiness, comfort and wellbeing is how we judge our success! • Boasting 76 large single rooms with ensuite bathrooms • All bedrooms with cable TV, air con, internet access and leafy views • A wealth of lifestyle activities including bus outings and exercise classes • Physiotherapy offered on-site with tailored assessment plans • Movie cinema and hairdressing salon on-site • Wide selection of fresh gourmet meals prepared daily • Beautiful landscaped gardens and spacious outdoor areas We pride ourselves on our exceptional admissions support service. So, if you or a loved one are looking to make the transition into residential care, please contact us today on (02) 9847 3800 or email us at info@tallwoodscorner.com.au for all the help and information you need.

1 Myra Street, Wahroonga

Walking distance from Waitara train station

www.tallwoodscorner.com.au

Aged Care Guide

NSW & ACT 2021

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs INNER WEST continued to KU-RING-GAI PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

172

Notes

1st time user? See page 156

DPS Advertisement Web Page Reference ID

INNER WEST Council continued Haberfield 2045 St Vincent's Care Services Haberfield

7 Tillock St

1800 778 767

Uniting Annesley Haberfield

1 Haberfield Rd

1800 864 846

50 50 85 75

237 Marion St

1800 864 846

130 130

Catholic Healthcare Lewisham N/Home 1B Thomas St

1800 225 474

Catholic Healthcare Lewisham R/Hostel 1c Thomas St

1800 225 474

46 28 40 28

1800 864 846

93 22

9089 8000

9569 4117

188 54 6 41 41 62

1800 864 846

48 48

Leichhardt 2040 Uniting The Marion Leichhardt

442-448 Marrickville Rd

Maronite Sisters Village Marrickville

28 Marrickville Ave

9558 2115

Uniting Thomas Roseby Lodge Marrickville 388-390 Illawarra Rd Willandra Aged Care

19-21 George St

1800 864 846

60 New Canterbury Rd

24, 63 12898 24, 63 39044 3 13834

TF TF T TF

Petersham 2049 Uniting Locke Haven Petersham

3 18255

CDT

Marrickville 2204 Acacia Centre

7 13456

Psychiatric specific facility 3 13068

D TF DT

Lilyfield 2040 16 Fredbert St

Italian

CDT

Lewisham 2049

Uniting Aldersgate Lilyfield

g g

Note 1

Note 2

60 13708

Arabic

13136 3 13149 14-15 13074 3 13239

Stanmore 2048 66 Cambridge St

8594 6900

Note 3

Windermere Aged Care Facility

5 Henson St

9797 7222

47 Grosvenor Cr

9798 8311

TF TF

Chinese, Filipino, Korean

Wyoming Aged Care

73 9 80

1A Ravenswood Ave

8886 2100

45 45

Killara Glades Care Community

95 Stanhope Rd

8467 3200

Pathways Killara Gardens

17 Greengate Rd

9418 5200

83 35 105 105

27 Tryon Rd

9416 1767

76 8

Stanmore Place Care Community

Summer Hill 2130

IBC, OBC 13556 13071 68 13102

KU-RING-GAI Council Gordon 2072 Twilight Aged Care Horton House

Killara 2071

Lindfield 2070 Whitehall Aged Care Facility

North Turramurra 2074 HammondCare RC North Turramurra

10 Murrua Rd

LDK Seniors' Living - The Landings

440 Bobbin Head Rd

North Turramurra Residential Aged Care 402 Bobbin Head Rd Turramurra House

34 Curagul Rd

Note: 1. Chinese, Greek, Portuguese; Dementia care available

146 1300 535 000 P 10 1800 870 427 113 9144 2444 57 9488 1001

2. Greek, Italian, Vietnamese

146 s 10 113 57

W W

F F

CALD

TF D TF WC TF

IBC, OBC 13378 12924

TF b

C C

13479

13569 13750

67, 109, 139 38814 89 13169 13088

3. CALD; Residents with challenging behaviours welcome

NSW & ACT 2021

AgedCareGuide.com.au

KU-RING-GAI continued to LIVERPOOL PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

173

1st time user? See page 156

DPS Advertisement Web Page Reference ID

KU-RING-GAI Council continued Roseville 2069 Bupa Roseville

26 Pacific Hwy

1800 718 348

KOPWA Archbold House

16 Trafalgar Ave

9412 0284

Pathways Ashley House

97 Ashley St

9412 2451

45 58 58 40

St Ives 2075 Bupa St Ives

120 Killeaton St

1800 718 348

Uniting Kari Court St Ives

251-257 Mona Vale Rd

1800 864 846

98 98 50 50

1322 Pacific Hwy

1800 864 846

104 50

D TF CDT

Turramurra 2074 Uniting Northaven Turramurra

Thomas & Rosetta Agst Aged Care Serv 1614 Pacific Hwy

9450 8320

Wahroonga House

31 Pacific Hwy

9847 2400

Wahroonga Place Care Community

17 Pacific Hwy

9372 3800

96 122 57 76 61 124 70

9436 1707

56 3

9428 2466

79 Mount Pleasant Ave

9487 0600

Catholic Healthcare McQuoin Park

35 Pacific Hwy

1800 225 474

HammondCare Res Care Wahroonga

3-9 Woonona Ave South

1800 776 112

Tallwoods Corner Aged Care Service

1 Myra St

9847 3800

CALD

Note 1

69 s 122 57 66 s W 51 119 W 5

LANE COVE Council

97D 21922 3 13255 3 13141

TF D TF D TF TF D TF D TF D

13524 13279

Wahroonga 2076 Adventist Aged Care Wahroonga

97D 13724

14274

H H

24, 63 13792 20686 171 19282

H Additional beds in construction CALD

13513 13586

IBC, OBC 13010

Greenwich 2065 Hall & Prior Glenwood Aged Care Home 34 Greenwich Rd

Lane Cove 2066

33D-33 12963

33D-33 14258

155 Longueville Rd

1800 864 846

79 23 74 74

3 Felton Ave

1800 225 474

93 93

2A Col Drewe Dr

6354 2666

61 60

38 Maple Cr

6352 3313

95 55

20 Green St

6359 2666

22 22

8777 2000

sWC D TF Fb

Hall & Prior Caroline Chisholm AC Home 274 Burns Bay Rd Uniting Kamilaroi Lane Cove

TF D

3 14264

Lane Cove North 2066 Catholic Healthcare St Peter's Res AC

D TF

LITHGOW Council

24, 63 19244

Bowenfels 2790 Three Tree Lodge

Lithgow 2790 Lithgow Aged Care

Portland 2847 Portland Tabulam Health Centre

LIVERPOOL Council

D TF b

13589

C D TF b

12967

CALD, Chinese

13369

Austral 2179 65 Edmondson Ave

1800 722 522

64 61 182 93

199 Epsom Rd

1800 722 522

150 150

RSL LifeCare John Edmondson VC Gdns 130 Tenth Ave Scalabrini Austral

Chipping Norton 2170 Scalabrini Chipping Norton Note: 1. African, Jewish, South African

19, 30, 102 20213 59 13559 59 13557

Aged Care Guide

NSW & ACT 2021

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs LIVERPOOL continued to NORTHERN BEACHES PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

174

Notes

1st time user? See page 156

DPS Advertisement Web Page Reference ID

LIVERPOOL Council continued Hammondville 2170 HammondCare Res Care Southwood

Judd Ave

1800 776 112

HammondCare Res Care The Meadows

Judd Ave

1800 776 112

HammondCare Res Care The Pines

Judd Ave

1800 776 112

83 83 40 40 40 40

85 Bakers Ln

1800 225 474

DT DT DT

12972

64 64

C D TF

24, 63 13212

37 2 99 41 41

TF TF T

Kemps Creek 2178 Catholic Healthcare Emmaus Res AC

Liverpool 2170 SummitCare Liverpool 155

155 Elizabeth Dr

9602 9044

SummitCare Liverpool 173

173 Elizabeth Dr

9602 9044

Uniting Bernard Austin Lodge Liverpool 14 Boundary Rd

1800 864 846

Prestons 2170 Advantaged Care Prestons Lodge

18 Melaleuca Pl

8763 8333

Blue Hills Manor

25-27 Tulich Ave

8784 2400

WE’RE TRANSFORMING AGED CARE

132 100 s W 67 67

D TF F

13254 12971

g g

CALD

82 13807

CALD

82 14207 3 13860 161, 167, 175, 181, 185 20741

106 38398

BOOK A TOUR

AT PRESTONS LODGE 8763 8333

MOSMAN Council Mosman 2088 Bupa Mosman

18-20 Bardwell Rd

1800 718 348

Hall & Prior Sirius Cove Aged Care Home 17 Clanalpine St

9960 7555

Montana Nursing Home

36 Harbour St

8969 2600

Twilight Aged Care Glengarry

1A Ellamatta Ave

9969 0907

Uniting The Garrison Mosman

13 Spit Rd

1800 864 846

64 55 64 44 60

13 56 44 60

NORTH SYDNEY Council

F F W T s C D TF s

97D 12923 33D-33 13550 13720 13625

3 13539

Neutral Bay 2089 11 Manns Ave

9953 0000

91 79

4 Clark Rd

9346 1500

117 95

Allambie Heights Village

3 Martin Luther Pl

9975 5800

Scalabrini Allambie Heights

167 Allambie Rd

1800 722 522

42 41 82 23

9973 0900

80 56 51 6 73 19

Lansdowne Gardens

North Sydney 2060 JMV North Sydney

NORTHERN BEACHES Council

D TF

90 18963

14036

D TF F

13602

Allambie Heights 2100

Avalon Beach 2107 Avalon House

14-16 John St

Bayview 2104 Aveo Minkara Aged Care

10A Minkara Rd

9190 6626

Japara Bayview Gardens

90 Annam Rd

9999 1591

D TF

TF D TF

59 13742 13205

12996 85 13274

NSW & ACT 2021

AgedCareGuide.com.au

It’s time to recognise that age deserves the advantage. Join us at Prestons Lodge. Introducing Advantaged Care Prestons Lodge, our newest 5 star residence in the Liverpool area, offering the care and lifestyle you deserve, with price options to suit everyone. Prestons Lodge boasts a purpose designed, eco-friendly complete care offering that uses natural light, space and beautiful finishes to make every room feel like home. We offer: • Extra services with hotel-style accommodation, including ensuite bathrooms, individual air-conditioning and flat-screen TVs • High and Low Care • Secure Dementia Care

• Financially assisted places • Respite Care All our residents enjoy fresh and nutritious meals prepared daily by our in-home chef. We also have a wide range of lifestyle options available, including café, cinema, hair salon, garden courtyards and access to physiotherapy and allied health. We know it’s a big decision to move home, that’s why our staff will take you through every step of the journey.

Book a private tour today and see the difference.

(02) 8763 8333 18 Melaleuca Place, Prestons NSW 2170 prestonslodge@advantagedcare.com.au advantagedcare.com.au

175

Aged Care Guide

NSW & ACT 2021

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs NORTHERN BEACHES continued PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

176

Notes

1st time user? See page 156

DPS Advertisement Web Page Reference ID

NORTHERN BEACHES Council continued Belrose 2085 Japara Corymbia

51 Childs Cct

1800 527 272

Uniting Wesley Gardens Belrose

2B Morgan Rd

1800 864 846

106 317 253

16 Victor Rd

9938 1514

69 29

Elizabeth Jenkins Place Aged Care Ctr

8 Homestead Ave

9454 0400

Pacific Lodge Aged Care Centre

8 Homestead Ave

9982 8090

126 118 50 50

7-11 Veterans Pde

9982 4138

46 3

45 Cook St

1300 111 278

Fresh Hope Care Alexander Campbell Hse 51 Cook St

1800 005 484

40 40 35 33

47 Birkley Rd

1800 864 846

120 64

Estia Health Manly Vale

5-13 King St

9951 0400

Manly Vale Aged Care

Cnr Condamine & Gordon St

9949 1911

82 82 100

D TF C TF b

Brookvale 2100 Alexander Aged Care

D TF

Collaroy 2097

Collaroy Plateau 2097 Plateau View Aged Care Facility

Mona Vale 2103 Catholic Healthcare George Mockler Hse 99 Elimatta Rd

1800 225 474

Mona Vale House

33 Bassett St

9910 7900

Mona Vale View Care Community

2 Jenkins St

9910 7100

Seabeach Gardens

26 Darley St East

9997 6383

28 62 49 33

2 51 6 2

g H Armenian

Narrabeen 2101

F D TF F TF

13877 58 20564

58 13358 14051

F F

Manly Vale 2093

85 62095 3 13076

D TF C TF

Manly 2095 Uniting Wesley Heights Manly

Opening May 2021

D TF b

Forestville 2087 Anglicare Brian Watt Lodge

IFC-1, 98 20536

H H

13501 3 12966 96D 13818 68 13801 24, 63 13387

18534 Croatian, Greek

IBC, OBC 13138 13714

RSL LifeCare RAC at RSL ANZAC Village

90 Veterans Pde

9982 6666

Wesley Taylor Narrabeen

156 Ocean St

9913 7040

660 660 s W 74 74

71A McIntosh Rd

8978 3100

54 3

4 Austral Ave

8925 6400

35 4

D TF

550 Sydney Rd

1800 718 348

76 76

C D TF

97D 21134

42 Booralie Rd

9450 1719

104 85

D TF

13932

119 68 130 130 55 6

Narraweena 2099 Narraweena Grove Care Community

North Manly 2100 Manly Hillside Care Community

Seaforth 2092 Bupa Seaforth

Terrey Hills 2084 Terrey Hills Nursing Home

Warriewood 2102 Anglicare Marcus Loane House

14 Macpherson St

1300 111 278

Arcare Warriewood

23 Warriewood Rd

1300 659 705

Narrabeen Glades Care Community

184 Garden St

9910 7600

D TF TF

C D TF F TF

19, 30, 102 13585

H H g

13075 CALD, Italian

IBC, OBC 13001

Women only

IBC, OBC 13280

IFC-1, 98 20539

H g

32-32D 21817 CALD

IBC, OBC 13555

NSW & ACT 2021

AgedCareGuide.com.au P

PARRAMATTA PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

177

1st time user? See page 156

DPS Advertisement Web Page Reference ID

PARRAMATTA Council Baulkham Hills 2153 BaptistCare Aminya Centre

6 Goolgung Ave

1300 275 227

Bupa Baulkham Hills

4 The Cottell Way

1800 718 348

SummitCare Baulkham Hills

5 Bass Dr

8865 3600

123 144 144 s 186

3 Dalmar Pl

9857 2800

74 74

40A Stewart St

9858 4999

66 66

162-166 Balaclava Rd

9805 1655

96 55

C D TF

13858

64-66 Norfolk Rd

9877 4300

105 105 s

C D TF

96D 20822

C TF C D TF TF

Carlingford 2118 Wesley Rayward Carlingford

Eastwood 2122 St Catherine's Aged Care Services

Ermington 2115 Uniting Arrunga Ermington Fairlea @ Harris Park

7-11 Crown St

9637 8480

50 50

D TF b g

21 Mary St

9649 8829

70 22

Lidcombe 2141 Canberra Nursing Home

North Parramatta 2151 Courtlands Aged Care

15 Gloucester Ave

1800 246 637

Northcourt Aged Care

7 Saunders St

1800 246 637

Southern Cross Care Marian Nursing Home 2A Fleet St

1800 870 427

Uniting Lilian Wells North Parramatta

2B Fennell St

1800 864 846

144 35 75 72

3 Centenary Ave

1300 294 518

23 Prindle St

Anglicare Thomas Street Lodge

43A Thomas St

Brentwood Aged Care NSW

28 Glebe St

1300 659 705

110 110

1300 111 278

142 82

D TF D TF

9635 1114

Melrose Lodge

123-157 Bungaree Rd

8197 9300

Pendle Hill Aged Care

2 Wyena Rd

9631 1066

194 133 80 80 73

145 Good St

9637 8480

1800 005 484

Rosehill 2142 Westmead 2145

1300 076 566

120 92

C D TF

Anglicare Woodberry Residential Care

129 Lanhams Rd

1300 111 278

Winston Hillside Care Community

226 Windsor Rd

9865 1800

116 116 92 92

TF D TF

Note: 1. Chinese; New development complete February 2021

70 14283 89 13798 3 13958 113 14246 32-32D 20775 CALD

C D TF D TF b TF b

83-85 Amos St

Bolton Clarke Cabrini, Westmead

Winston Hills 2153

70 13189

18512 13201

D TF

Pendle Hill 2145

Fairlea @ Rosehill

121 97

Parramatta 2150

Fresh Hope Care Ashwood Res Care Serv 230-290 Dunmore St

Chinese

Oatlands 2117 Arcare Oatlands

3 18840

Fb F D TF CDT

Northmead 2152 Constitution Hill Aged Care

13213

101 101

Harris Park 2150

82 20596 20210

1800 864 846

334-342 Kissing Point Rd

CALD

Epping 2121 Estia Health Epping

97D 20563

D TF

Dundas 2117 Wesley Tebbutt Dundas

27, 78, 211 12875

IFC-1, 98 14003 14-15 13852 13193

H H

13095 14-15 14058 Note 1

13127 14334

IFC-1, 98 13581 IBC, OBC 21031

Aged Care Guide

NSW & ACT 2021

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs PENRITH to RANDWICK PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

178

Notes

1st time user? See page 156

DPS Advertisement Web Page Reference ID

PENRITH Council Emu Plains 2750 Uniting Edinglassie Emu Plains

53 53

9-11 Emerald St

1800 864 846

PO Box 8174

0416 439 554 P

85 Bakers Ln

1800 225 474

64 64

C D TF

Anglicare Newmarch House

50-52 Manning St

1300 111 278

29 George St

4736 7955

D TF C TF

IFC-1, 98 20377

Heritage Kingswood

102 102 77 10

183 Boronia Rd

9833 5600

123 123

21091

Glenmore Park 2745 Athena Nursing Care

3 13178 61783

Kemps Creek 2178 Catholic Healthcare Emmaus Res AC

Kingswood 2747

North St Marys 2760 Boronia House St Marys

Penrith 2750 Anglicare Lemongrove Gardens Res AC 32 Gascoigne St

1300 111 278

Mountainview Aged Care

57 Mulgoa Rd

4721 3411

RSL LifeCare Governor Phillip Manor

64 Glebe Pl

4724 9300

SummitCare Penrith

366 Jamison Rd

4721 2512

The Royce Manor

The Royce, 123 Mulgola Rd

4720 5633

Thornton Park Residential Aged Care

72-78 Empire Ct

1800 870 427

Uniting Edinglassie Lodge Penrith

40 Village Cres

1800 864 846

59 99 82 105 128 100 69

St Marys 2760

24, 63 13212

13417

59 TF 6 C TF b 43 s D TF H 32 T F b g CALD 128 W D T F g CALD, LGBTIQ 100 C TF H 69 s D

IFC-1, 98 13204 68 14187 19, 30, 102 13039 82 12958 106 38776 89 21090 3 13457

57 Saddington St

9673 6999

126 24

TF b g

CALD

82 12881

95-97 Todman Ave

9313 7129

13197

9663 4077

TF TF

Greek

St Josephs Aged Care Facility for Religious 2 Kensington Rd

55 45 12

SummitCare St Marys

RANDWICK Council Kensington 2033 Castellorizian Aged Care Services

Little Bay 2036 Mark Moran Little Bay

1420 Anzac Pde

8197 6100

Malabar 2036 Anglicare Dorothy Boyt House

D TF

65D 18531

IFC-1, 98 14250

F F TF D TF

97D 13003

1300 111 278

288 Maroubra Rd

1800 718 348

Southern Cross Care Kildare Res LC

216 Maroubra Rd

1800 870 427

St Brigid's Green

220 Maroubra Rd

8097 1775

90 80 25 25 66 66

1800 225 474

40 40

8345 9135

Matraville 2036 Catholic Healthcare St James Villa

60 Lawson St

19186

31 Raglan St

Maroubra Shores RC Mngd by Montefiore 768 Anzac Pde

155 155 s

Maroubra 2035 Bupa Maroubra

75 14354

H H

89 14163 117 20017 24, 63 13048

NSW & ACT 2021

AgedCareGuide.com.au P

RANDWICK continued to STRATHFIELD PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

179

Notes

1st time user? See page 156

DPS Advertisement Web Page Reference ID

RANDWICK Council continued Randwick 2031 Catholic Healthcare Brigidine House

7 Coogee Bay Rd

1800 225 474

Milford House

2-4 Milford St

9398 3659

Montefiore Residential Care Randwick

36 Dangar St

8345 9135

Mount St Joseph's Home

70 Market St

9398 9166

SummitCare Randwick

15 Frenchmans Rd

9398 4511

30 45 276 62 94

30 25 W 276 s W 60

South Coogee 2034 Southern Cross Care South Coogee RAC 39 Gregory St

F F D TF

24, 63 13813 13726 Jewish

75 18212 13715

82 14254

1800 870 427

41 41

D TF

9805 1655

96 55

C D TF

13858

1800 246 637

104 57 41 41

sW D TF s C TF

70 13702

C TF C D TF WC D TF

27, 78, 211 13678

D TF

RYDE Council

89 13450

Eastwood 2122 St Catherine's Aged Care Services

162-166 Balaclava Rd

Gladesville 2111 Ashburn House Aged Care

20-34 Ashburn Pl

Twilight Aged Care Glades Bay Gardens 16 Punt Rd

9817 0722

Macquarie Park 2113 BaptistCare Cooinda Court

159 Balaclava Rd

1300 275 227

BaptistCare Dorothy Henderson Lodge

157 Balaclava Rd

1300 275 227

BaptistCare Shalom Centre

159-165 Balaclava Rd

1300 275 227

68 68 80 66 163

16 Vincentia St

1800 870 427

61 61

Marsfield 2122 Southern Cross Care Marsfield RAC

North Ryde 2113 New Horizons Aged Care Facility

53-63 Badajoz Rd

9490 1000

Ryde 2112 Calvary Ryde Retirement Community

678 Victoria Rd

1800 222 000

Estia Health Ryde

94 Bowden St

9809 3068

S.Antonio Da Padova Nursing Home

7 North Rd

9809 2211

Uniting Thomas Bowden Ryde

279 Morrison Rd

1800 864 846

8 Sherbrooke Rd

8878 5200

Bupa Greenacre

171 Boronia Rd

1800 718 348

Estia Health Bankstown

74 Chiswick Rd

8709 9200

Goondee Aged Care

13 Jersey Rd

9747 4933

Jesmond Aged Care

81-85 Albert Rd

9124 9200

Meredith House Aged Care Facility

30-32 Meredith St

9746 9767

Strathdale Centre

64-70 Albert Rd

9764 7800

115 52 40 112 62 47 47

West Ryde 2114 Meadowbank Grove Care Community

114

STRATHFIELD Council

27, 78, 211 13650 27, 78, 211 13360 89 14328

TF D TF F D TF

14243

14344 14011

96D 13704

Italian

TF b g

Note 1

13560 3 13537 IBC, OBC 14293

Greenacre 2190 140 150 76

63 17 96 16 63 126 39

C D TF b TF g D TF g T

Strathfield 2135

Note: 1. CALD; Dementia care available

2. Korean, Russian; Dementia care available

TF D TF

Arabic, Vietnamese

97D 14306 96D 13008 12964

Indian, Sri Lankan

14035 13744

Note 2

60 13593

Aged Care Guide

NSW & ACT 2021

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs SUTHERLAND PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

180

Notes

1st time user? See page 156

DPS Advertisement Web Page Reference ID

SUTHERLAND Council Bangor 2234 15 Bangaroo St

1300 275 227

130 44

11 Barden Rd

9532 2888

62 62

Pathways Cronulla Pines

31-35 Sturt Rd

8522 1000

Pathways Cronulla Seaside

2 Girrilang Rd

9523 3430

Stella Maris Aged Care

6 Coast Ave

8522 1200

144 144 40 1 73 73

99 Caldarra Ave

9548 7777

156 156

128 Coonong Rd

9524 4954

15 The Avenue

1800 778 767

351 Fowler Rd

9543 7333

BaptistCare Warena Centre

D TF

Barden Ridge 2234 Advantaged Care at Barden Lodge

Cronulla 2230

Engadine 2233 Moran Engadine

Gymea Bay 2227 Gymea Bay Aged Care

Heathcote 2233 St Vincent's Care Services Heathcote

213 210

161, 167, 175, 181, 185 20178

D TF F TF

20481

D TF

72 20009

180, 182 14286

13187 13738

C D TF C D TF

IFC-1, 98 14184 24, 63 13342

13551

15 Lenna Pl

1300 111 278

127 68

Catholic Healthcare Percy Miles Villa

227-235 Forest Rd

1800 225 474

IRT Thomas Holt Kirrawee

1-25 Acacia Rd

9545 4799

The Palms Aged Care

454 President Ave

9521 2963

42 42 148 115 s 72 23 s

F D TF TF

Alkira Gardens

2 Animbo St

8578 1688

HammondCare Res Care Miranda

19 Kiama St

8513 2000

IBIS Care Miranda

2C Karimbla Rd

9540 4799

Juliana Village

58 Miranda Rd

9541 3400

Miranda Aged Care Facility

268 Port Hacking Rd

9525 3210

90 92 76 71 80

D TF b DT H TF T F g Dutch TF

Kirrawee 2232

Miranda 2228

WE’RE TRANSFORMING AGED CARE

7 14032

Jannali 2226 Anglicare Mildred Symons House

27, 78, 211 13582

D TF

Illawong 2234 Heritage Illawong

52 92 25 71 42

110 13346 12995 95 21067 20482 11 13630 13645 13722

BOOK A TOUR

AT BARDEN LODGE 9532 2888

Family owned & operated Maximum 59 residents Registered Nurses 24/7 Permanent, Respite, Dementia & Palliative Care

(02) 9524 4954 128 Coonong Rd Gymea Bay NSW apexagedcare.com.au

NSW & ACT 2021

AgedCareGuide.com.au

It’s time to recognise that age deserves the advantage. Join us at Barden Lodge. Advantaged Care Barden Lodge is a smaller facility that offers a more boutique experience in aged care. With a clear objective of exceeding aged care standards, Barden Lodge offers luxurious and affordable aged care combined with a superior level of accommodation and hospitality in an award winning, extra services, hotel-style environment. We offer: • Beautifully appointed furnished private suites all with ensuite bathrooms, individually airconditioned and with large flat screen TV’s. • High and Low Care • Respite Care Our professional chef ensures our residents enjoy freshly prepared meals daily.

Book a private tour today and see the difference.

(02) 9532 2888 11 Barden Road, Barden Ridge NSW 2234 bardenlodge@advantagedcare.com.au advantagedcare.com.au

Residents can relax in one of our many lounge areas, or enjoy the ambience of the lovely northern aspect and indulge in gardens that have been integrated throughout the building. We have a wide range of lifestyle options available, including cinema, hair salon, garden courtyards, and access to physiotherapy and allied health. We know it’s a big decision to move home, that’s why our staff will take you through every step of the journey.

181

Aged Care Guide

NSW & ACT 2021

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs SUTHERLAND continued to SYDNEY PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

182

Notes

1st time user? See page 156

DPS Advertisement Web Page Reference ID

SUTHERLAND Council continued Sutherland 2232 Bupa Sutherland

42 Auburn St

1800 718 348

Lark Ellen Aged Care

133 Jannali Ave

9521 2855

Southern Cross Care Nagle RAC

144-150 Flora St

1800 870 427

Carino Care at Sylvania

406 Princes Hwy

9522 8581

Moran Sylvania

29 Sylvania Rd

9532 6222

Wesley Vickery Sylvania

101 Port Hacking Rd

9522 2997

144 62 40 40

Sylvania 2224

Taren Point 2229 Anglicare Goodhew Gdns + Bay Breeze 2-28 Alexander Ave

71 9 TF b 181 181 W D TF 69 69 s C Fb

Old Princes Hwy

180, 182 13961 89 13341 13000 72 18875

19003

IFC-1, 98 20538

123 123

8545 4700

104 40

C D TF

Family owned & operated Maximum 60 residents Registered Nurses 24/7 Permanent, Respite, Dementia & Palliative Care

97D 20562

1300 111 278

Waterfall 2233 Garrawarra Centre

TF TF D TF

13697

(02) 9521 2855 133 Jannali Ave Sutherland NSW apexagedcare.com.au

SYDNEY Council Darlinghurst 2010 Catholic Healthcare Vincentian AC

Elizabeth Bay 2011

1800 225 474 30 30 Your family is our family C

41-43 Stanley St

24, 63 13621

9356 0400

154 92

74 Brown St

1800 722 679

100 71

D TF

47 Redfern St

9305 9100

72 72

1300 111 278

116 116

IFC-1, 98 13480

Catholic Healthcare Gertrude Abbott AC 180 Albion St

1800 225 474

24, 63 14242

Catholic Healthcare The Sister Anne Ct AC 182 Albion St

1800 225 474

D TF TF TF

St Luke's Care Lulworth House

73 Roslyn Gdns

Paddington 2021 PAC The Terraces Paddington

Redfern 2016 Annie Green Court

Rushcutters Bay 2011 Anglicare Elizabeth Lodge

46 Bayswater Rd

Surry Hills 2010

Charles Chambers Court

11 Hunt St

8241 6300

100 24 68 68 60 60

182 Young St

9310 2778

61 61

Waterloo 2017 Frederic House

Note: 1. Services for homeless residents, those at risk of homelessness & financially/socially disadvantaged residents

13743 12 13679

H Note 1

20693

24, 63 13132 Note 1

13253

Men only

13252

NSW & ACT 2021

AgedCareGuide.com.au P

THE HILLS PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

183

Notes

1st time user? See page 156

DPS Advertisement Web Page Reference ID

THE HILLS Council Baulkham Hills 2153 BaptistCare Aminya Centre

6 Goolgung Ave

1300 275 227

Bupa Baulkham Hills

4 The Cottell Way

1800 718 348

SummitCare Baulkham Hills

5 Bass Dr

8865 3600

Anglicare Brian King Gardens

Hilliard Dr

1300 111 278

Anglicare Donington Court

Clarke Dr

1300 111 278

Anglicare Farrer Brown Court

Cnr Gough Dr & David Rd

1300 111 278

Anglicare The Donald Coburn Centre

Blue Gums Way

1300 111 278

Anglicare Warrina Residential Care

2 Hilliard Dr

1300 111 278

Castle Hill Aged Care Home

42-46 Darcey Rd

123 144 144 s 186

C TF C D TF TF

Castle Hill 2154

9680 8330

238 123 133 136 128 48

Dural 2158 Bupa Dural

1 Stonelea Ct

1800 718 348

Dural Aged Care Facility

705-717 Old Northern Rd

8467 9333

Lady of Grace Aged Care

454 Old Northern Rd

9634 1354

204 123 133 136 128 48 s

102 74 150 42 8

D TF TF D TF TF F D TF C D TF TF F

Glenhaven 2156 Arcare Glenhaven

93 Glenhaven Rd

Carinya House

1A Mills Rd

1300 659 705 9849 5100

Kellyville 2155 BaptistCare The Gracewood Centre

2 Free Settlers Dr

1300 275 227

35 Goodison St

9881 4222

23 Speers Rd

1800 718 348

16 Fairway Dr

9672 6155

33 Highs Rd

1800 864 846

120 120 60 60 s

Bupa North Rocks

124

Bella Vista Gardens

West Pennant Hills 2125 Uniting Wirreanda West Pennant Hills

Note: 1. Due for completion late January, 2021

142 126 s 40 40

IFC-1, 98 19048 IFC-1, 98 20535

H H

IFC-1, 98 20533 IFC-1, 98 13184 IFC-1, 98 20534 Chinese

18888 97D 13427

Note 1

21086

Italian, Spanish

13964

D TF

27, 78, 211 21555

32-32D 21324

DT C

Norwest 2153

82 20596

18890

North Rocks 2151

CALD

128 122 120

97D 20563

D TF C D TF b

North Kellyville 2155 Moran Kellyville

27, 78, 211 12875

72 18876

TF D TF

97D 17807

90 20237

3 18242

Aged Care Guide

NSW & ACT 2021

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs WAVERLEY to WILLOUGHBY PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

184

Notes

1st time user? See page 156

DPS Advertisement Web Page Reference ID

WAVERLEY Council Bondi Beach 2026 47-51 O'Brien St

9365 9365

53 53

365 Bronte Rd

1800 778 767

Beresford Hall

1 Cranbrook Rd

8388 8000

Regis Rose Bay

84 Newcastle St

1300 998 100

Advantaged Care Bondi Waters

D TF

161, 167, 175, 181, 185 19822

106 106

D TF

7 21092

81 75 66 44

WC D TF TF

20174

Bronte 2024 St Vincent's Care Services Bronte

Rose Bay 2029

Vaucluse 2030 Hall & Prior Vaucluse Aged Care Home Mark Moran Vaucluse

13 Young St

9337 3235

Cnr Old South Head Rd & Laguna St 9366 7000

63 12 91 91

Waverley 2024 Bupa Queens Park

142 Carrington Rd

1800 718 348

Charingfield Aged Care Community

282A Bronte Rd

9369 5444

SummitCare Waverley

321 Bronte Rd

9387 3872

Uniting Edina Waverley

150-160 Bronte Rd

1800 864 846

Uniting Illowra Waverley

195 Birrell St

1800 864 846

71 55 67 79 42

WE’RE TRANSFORMING AGED CARE

55 5 51 42

TF D TF

s sW C

Dementia care available 54-55 13563

TF D TF TF T DT

33D-33 13086 65D 20480

97D 12994 13601 CALD

82 14054 3 21332 3 14292

BOOK A TOUR

AT BONDI WATERS 9365 9365

WILLOUGHBY Council Chatswood 2067 Dougherty Apartments

1 Victor St

9419 3000

Japara Forest View

2 Tessa St

9419 7260

Willoughby Community Hostel

1 Warrah St

9417 8443

Willoughby Village

36 Douglas Ave

9417 3328

Willowood Centre

297 Mowbray Rd

8644 1400

70 48 40 60 90

70 8 40 32 30

D TF TF

3 Felton Ave

1800 225 474

93 93

Catholic Healthcare St Paul's Res AC

27 Eastern Valley Way

1800 225 474

Pathways Sailors Bay

170 Sailors Bay Rd

40 37 116 112

9917 7100

26 Pacific Hwy

1800 718 348

KOPWA Archbold House

16 Trafalgar Ave

9412 0284

Pathways Ashley House

97 Ashley St

9412 2451

45 58 58 40

Willoughby 2068 Bupa Willoughby

71-79 Sydney St

1800 718 348

Estia Health Willoughby

202 Mowbray Rd

9958 8290

85 74 55

85 12956

Chinese, Japanese

60 18210 24, 63 19244

24, 63 20427

Roseville 2069 Bupa Roseville

Chinese

13372

D TF

Northbridge 2063

13636

13459

Lane Cove North 2066 Catholic Healthcare St Peter's Res AC

20685

97D 13724

TF D TF

CALD

13524 13279 97D 18965 96D 14275

NSW & ACT 2021

AgedCareGuide.com.au

It’s time to recognise that age deserves the advantage. Join us at Bondi Waters. Advantaged Care Bondi Waters is the most boutique aged care offering in the Eastern suburbs bringing a fresh, contemporary approach to aged care. Bondi Waters has smaller resident numbers, a superior level of accommodation and hospitality in an award winning extra services, hotel-style environment. Only a few minutes’ stroll from Bondi Beach, Bondi Waters offers: • High and Low Care with beautifully appointed furnished suites all with ensuite bathrooms, flat-screen TV’s and individually air-conditioned • Secure Dementia Care • Respite Care

Our professional Chef ensures our residents enjoy freshly prepared meals daily in one of our 4 dining rooms. Residents can also relax in one of our many lounge rooms, including our break-away rooftop lounge and terraces with their stunning water views. We have a wide range of lifestyle options available, including café, cinema, hair salon and access to physiotherapy and allied health. We know it’s a big decision to move home, that’s why our staff will take you through every step of the journey.

Book a private tour today and see the difference.

(02) 9365 9365 47-51 O’Brien Street, Bondi Beach NSW 2026 bondiwaters@advantagedcare.com.au advantagedcare.com.au

185

Aged Care Guide

NSW & ACT 2021

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs WINGECARRIBEE to WOOLLAHRA PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

186

Notes

1st time user? See page 156

DPS Advertisement Web Page Reference ID

WINGECARRIBEE Council Bowral 2576 4862 8900

123 60 71 71

1800 927 744

90 70

2 Charlotte St

4868 6200

167 159

300 Range Rd

4871 1085

143

36 Yarrawa Rd

4868 6200

138 138 s

153 Menangle Rd

4634 8000

104 24

615 Thirlmere Way

4683 6900

102 82

C D TF

25 Estonian Rd

4681 8566

65 52

D TF

6-8 Cranbrook Rd

8326 7700

60 60

2-6 Albert St

1800 778 767

39 37

74 Brown St

1800 722 679

100 71

23 Nelson St

8345 9135

50 50 53 53

Anthem Care

25 Retford Rd

4862 8500

Bowral House

87-89 Kangaloon Rd

Bundanoon 2578 Warrigal Bundanoon

20 Hill St

Burradoo 2576 Harbison Burradoo

Moss Vale 2577 Harbison Moss Vale

WOLLONDILLY Council

18877

D TF

13808

14282

Mittagong 2575 Abbey House

D TF D TF

18533

13930

C D TF

14296

Menangle 2568 Durham Green Manor

Picton 2571 RSL LifeCare John Goodlet Manor

Thirlmere 2572 RSL LifeCare Agris Hutrof House

WOOLLAHRA Council

D TF

106 38399

19, 30, 102 13353

g H Estonian

19, 30, 102 13597

Bellevue Hill 2023 Drayton House

Edgecliff 2027 St Vincent's Care Services Edgecliff

Paddington 2021 PAC The Terraces Paddington

Uniting Ronald Coleman Ldg Woollahra 88 Wallis St

1800 864 846

21866

7 13502

D TF

Woollahra 2025 Montefiore Res Care Woollahra Manor

C D TF

12 13679

H g

Jewish

75 13032 3 13709

NSW & ACT 2021

AgedCareGuide.com.au

ALBURY to BALRANALD PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

187

1st time user? See page 156

DPS Advertisement Web Page Reference ID

ALBURY Council Albury 2640 Fresh Hope Care Borella House

333 Borella Rd

1800 005 484

Mercy Place Albury

578 Poole St

6024 9500

64 64 s 114 114 s

6057 1500

Glenroy 2640 Japara Albury & District Aged Care Home 636 Logan Rd

71 13015

90 86

85 13826

D TF TF

Lavington 2641 Murray Vale Shalem

342 Wagga Rd

6025 4889

Southern Cross Care Lavington RAC

286 Warren St

1800 870 427

60 60 35 35

289 Elizabeth Mitchell Dr

6057 4100

80 80

Lutheran Aged Care Dellacourt

42 Nicholson Pl

6060 4000

Lutheran Aged Care Yallaroo

1 Stafford Rd

6060 4000

Riverwood Aged Care

990 Padman Dr

6023 9700

122 122 s 60 60 29 29

C D TF D TF C TF

Autumn Lodge Aged Care Armidale

50 Butler St

6772 7533

Bupa Armidale

112 Brown St

1800 718 348

RFBI Armidale Masonic Village

86 Box Hill Dr

1800 181 959

114 114 s 63 17 s 62 62

D TF C TF D TF b

44-48 Sole St

6738 4000

Thurgoona 2640 Estia Health Albury

13527

F F

West Albury 2640

ARMIDALE Council

H H

13325 89 18233 96D 19361

H H H

13661 13789 14-15 13326

Armidale 2350

Guyra 2365 Guyra Multi Purpose Service

McLean Care Kolora Residential Care Serv 8 Prisk St

6779 1922

17 17 32 32

s s

13997 Guyra Rd

6723 3901

6628 1944

51 51 90 88

97D 12928 13592

TF T

18941

18889

s s

D TF C D TF

115 s 149 s 120 s 115 s

D TF D TF C D TF D TF

Tingha 2369 Tingha Multi Purpose Service

13049

BALLINA Council

13642

Alstonville 2477 Adventist Senior Living Alstonville ACF 77 Pearces Creek Rd BaptistCare Maranoa Centre

15 The Avenue

1300 275 227

Bupa Ballina

148 North Creek Rd

1800 718 348

Crowley Care

154 Cherry St

1300 139 099

RSL LifeCare Florence Price Gardens

7/7 Hackett Lane

6681 9000

St Andrew's Village

59 Bentinck St

6620 5800

Balranald Multipurpose Service

41-43 Court St

03 5071 9800

Balranald Retirement Hostel

24 Mayall St

03 5020 1035

Ballina 2478

BALRANALD Council

123 151 120 123

13470 27, 78, 211 13864 97D 19791

H H g H ATSI, LGBTIQ

14223 19, 30, 102 14280 13751

Balranald 2715 16 8 15 13

TF TF

18928 13300

Aged Care Guide

NSW & ACT 2021

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs BATHURST to BLAND PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

188

Notes

1st time user? See page 156

DPS Advertisement Web Page Reference ID

BATHURST Council Bathurst 2795 Catholic Healthcare Macquarie Care Centre 8 Gormans Hill Rd

1800 225 474

Catholic Healthcare St Catherine's Bathurst 51 Gormans Hill Rd

1800 225 474

RFBI Bathurst Masonic Village

200 Stewart St

1800 181 959

73 6 40 18 130 130 45

15 Ilumba Way

1300 738 388

111 111

Bathurst Riverview Care Community

93 Stanley St

6334 7000

Kelso 2795 Whiddon Kelso

BEGA VALLEY Council

T F g CALD C D TF D TF TF b H

IBC, OBC 13276

C D TF

28, 101 14228

24, 63 13669 24, 63 14135 13613

Bega 2550 Bega & District Nursing Home

24 Hill St

6492 7777

Eden 2551

g H ATSI

Bupa Eden

22 Barclay St

1800 718 348

RSL LifeCare Roy Wotton Gardens

166 Bimmil St

6496 3557

85 85 28 28

10 Short St

6495 1421

68 68

3 Merigan St

6495 8600

72 68

D TF

6495 9923

66 66

D TF

Merimbula 2548 RSL LifeCare Albert Moore Gardens

Pambula 2549 Imlay House

s s

TF D TF

Tura Beach 2548 RSL LifeCare Hugh Cunningham Gardens 2B Tura Beach Dr

BELLINGEN Council

13257 97D 18874 19, 30, 102 13377

19, 30, 102 13520 13097

19, 30, 102 14298

13284

Bellingen 2454 RFBI Bellingen Masonic Village

38 Watson St

1800 181 959

14 Beech St

6692 7700

21 11

191 Old Pacific Hwy

1800 181 959

58 58

Amaroo Aged Care Berrigan

51-53 Davis St

03 5885 2731

Berrigan Multi Purpose Service

47-49 Davis St

03 5888 5300

30 30 10 10

26 Dawe Ave

03 5883 9600

Tocumwal Lions Community Hostel

21-23 Jerilderie St

03 5874 3650

Tocumwal Multi Purpose Service

6-12 Adams St

64 Ungarie Rd

TF b

Dorrigo 2453 Dorrigo Multi Purpose Service

12876

D TF b

20228

D TF D TF

13304

75 75

C D TF

13265

03 5874 2166

21 17 10 10

1800 181 959

63 61

Raleigh 2454 RFBI Raleigh Urunga Masonic Village

BERRIGAN Council Berrigan 2712

Finley 2713 Finley Regional Care

Tocumwal 2714

BLAND Council

18895

13810

18894

West Wyalong 2671 RFBI West Wyalong Masonic Village

D TF b

13067

NSW & ACT 2021

AgedCareGuide.com.au

BLAYNEY to CABONNE PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

189

1st time user? See page 156

DPS Advertisement Web Page Reference ID

BLAYNEY Council Blayney 2799

s s

TF b

13364

6368 3388

20 16 28 26

13319

5 Eulamore St

6367 3000

22 22

13635

15 Hoskins St

6835 1700

36 32

Bourke Multi Purpose Service

26 Tarcoon St

6870 8888

Whiddon Bourke

29 Darling St

1300 738 388

15 15 12 12

56 Doyle St

6830 5000

12 10

Aruma Lodge

229 Beryl St

08 8088 1630

Harold Williams Home

267 Eyre St

08 8080 1850

St Anne's Nursing Home

238 Piper St

08 8080 1850

58 9 40 40 121 42

s s s

6 Byron Bay Rd

1300 763 583

64 52

sWC

6685 6728

Blayney Multi Purpose Service

1 Osman St

6368 9000

Lee Hostel

1 Queen St

Carcoar 2791 Uralba Retirement Village

BOGAN Council Nyngan 2825 Nyngan Multi Purpose Service

CDT

BOURKE Council

18903

Bourke 2840

BREWARRINA Council

18900

ATSI, CALD

ATSI

28, 101 13285

Brewarrina 2839 Brewarrina Multi Purpose Service

BROKEN HILL Council

18847

Broken Hill 2880

BYRON Council

C D TF C TF C D TF

13303 20186 13548

Bangalow 2479 Feros Village Bangalow

Byron Bay 2481

14290

Byron Aged Care

1 Butler St

Feros Village Byron Bay

Cnr Cowper & Marvell Sts

1300 763 583

41 41 40 40

1 Reservoir Rd

1800 225 474

54 36

C D TF

6639 2300

66 65

C D TF

6344 1592

63 49

58 13147

6850 4000

12 4

18931

12 Bells Lane

6366 8097

28 28

3-7 Lord St

5852 4700

25 13

Mullumbimby 2482 Catholic Healthcare Coolamon Villa

Suffolk Park 2481 RSL LifeCare Patrick Bugden VC Gardens 182-184 Broken Head Rd

CABONNE Council

D TF

CALD

57, 140 13301 13038 24, 63 12983

19, 30, 102 14053

Canowindra 2804 Moyne Aged Care Centre

161 Nangar Rd

Eugowra 2806 Eugowra Memorial Multi Purpose Serv Hill St

Molong 2866 Prunus Lodge

D TF

Yeoval 2868 Yeoval Aged Care

TF b

13287 13098

Aged Care Guide

NSW & ACT 2021

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs CARRATHOOL to COFFS HARBOUR PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

190

Notes

1st time user? See page 156

DPS Advertisement Web Page Reference ID

CARRATHOOL Council Hillston 2675 Lachlan Lodge RACF

48D Burns St

6967 2727

18 18

13335

2 Mount View Rd

4993 3100

F C D TF D F DT D TF b

13236

CESSNOCK Council Cessnock 2325

Jacaranda Grove Hostel

2 Mount View Rd

4993 3100

Mountain View Lodge Hostel

28 Jurd St

4993 3000

RFBI Cessnock Masonic Village

30A West Ave

1800 181 959

52 296 42 45 65

412 Lang St

1800 181 959

91 91

1800 225 474

Abernethy Nursing Home

Calvary Cessnock Retirement Community 19 Wine Country Dr

1800 222 000

Kurri Kurri 2327 RFBI Kurri Kurri Masonic Village

52 168 s 42 s 45 s 65 s

118 13490 13535 13340

C D TF b

48 48 54 54 63 63 110

s s

F C D TF D TF C D TF

D T F b g ATSI, LGBTIQ C D TF H

CLARENCE VALLEY Council

13617 12877

Grafton 2460 Catholic Healthcare St Francis RAC Grafton 226 Arthur St Clarence Village - Dougherty Villa

206 Arthur St

6643 2377

Southern Cross Care St Catherine's Villa RAC 126 North St

1800 870 427

Whiddon Grafton

125 Crown St

1300 738 388

Mareeba Aged Care

6 Rannoch Ave

6645 2966

Whiddon Maclean

27 Union St

1300 738 388

118 80 60 56

12 Bent St

6642 3255

84 4

30 Lynhaven Cr

6644 5475

32 32

4 Freeburn St

1800 864 846

95 95

CDT

2 Nullamutt St

6836 3059

33 18

Maclean 2463

South Grafton 2460 Hall & Prior Grafton Aged Care Home

Ulmarra 2462 Rathgar Lodge

Yamba 2464 Uniting Caroona Yamba

COBAR Council

24, 63 13503 13296 89 13540 28, 101 13828 73 13007 28, 101 13805

33D-33 14247

D TF

13638 3 13573

Cobar 2835 Lilliane Brady Village

COFFS HARBOUR Council

13764

Coffs Harbour 2450 Aveo Freedom Aged Care Coffs Harbour 92 Taloumbi Rd Catholic Healthcare St Augustine's AC

6-10 Bonville St

Catholic Healthcare St Joseph's Res AC

37 Azalea Ave

Coffs Harbour Grange Care Community 50 Lakes Dr Japara Coffs Harbour

45 Victoria St

Legacy on Victoria Residential ACF

55 Victoria St

RFBI Coffs Harbour Masonic Village

33 Mackays Rd

P 50 45 1800 225 474 112 6659 4800 123 6652 1494 147 1300 534 229 49 1800 181 959 61 9190 6626

1800 225 474

North Boambee Valley 2450 Fresh Hope Care Coffs Haven Res Care Serv 18 Sand St Note: 1. SL-CC, pets welcome, dementia & respite care available

1800 005 484

Note 1 C D TF TF C D TF W C D T F g CALD b D s C TF H DT H

50 s 21 112 123 s 7

100 100 s

C D TF

19609 24, 63 13546 24, 63 12905 IBC, OBC 18791 85 14210 13191 13648 14217

NSW & ACT 2021

AgedCareGuide.com.au

COFFS HARBOUR continued to DUBBO PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

191

1st time user? See page 156

DPS Advertisement Web Page Reference ID

COFFS HARBOUR Council continued Toormina 2452 3 Marian Pl

6658 6133

101 101 s

Woolgoolga & District Aged Care Centre 49 High St

6654 0022

66 66

6927 3477

D TF

13814

13646

C D TF

13305

6927 3303

33 33 12 12

140-148 Castlereagh St

6822 3193

30 30

13985

51 Bourbah St

6825 1201

13 13

6942 3511 1800 870 427

61 45 55 55

50 Tor St

6944 2066

19 17

Bilyara Hostel

1 Holman Pl

6341 1666

Weeroona Aged Care Residence

10 Comerford St

6342 3333

82 82 95 36

s D TF sWC D TF

315 Macquarie St

5852 4700

Mater Christi Aged Care

Woolgoolga 2456

COOLAMON Council Coolamon 2701 Allawah Lodge Aged Care Facility

Cnr Mirrool & Stinson Sts

Coolamon-Ganmain Multi Purpose Service Doctor Buchanan Dr

18925

COONAMBLE Council Coonamble 2829 Koonambil Aged Care

Gulargambone 2828 Gulargambone Multi Purpose Service

COOTAMUNDRA-GUNDAGAI Council

13237

D TF D TF

14194

Cootamundra 2590 Cootamundra Nursing Home

121 Mackay St

Southern Cross Care Cootamundra RAC 14 Scott Ave

Gundagai 2722 Uralba Hostel

COWRA Council

89 13022

13021

Cowra 2794

DUBBO Council

g H ATSI

13599 13093

Dubbo 2830

Dubbo Homestead Care Community

80 Muller St

5852 1600

Kintyre Lodge

2 Glenabbey Dr

6884 2500

Orana Gardens Residential Aged Care

81 Windsor Pde

6841 4100

RFBI Dubbo Masonic Village

2A Capstan Dr

1800 181 959

RSL LifeCare Bill Newton VC Gardens

28 Lansdowne Dr

5853 2600

74 62 49 80 81 125 70 60

127-137 Whiteley St

6845 3088

80 78

Bracken House

Catholic Healthcare Holy Spirit AC Dubbo 6 Tony McGrane Pl

1800 225 474

Catholic Healthcare St Mary's Villa Dubbo 46 Darling St

1800 225 474

74 s 62 49 6 s 81 105 s 70 60

Wellington 2820 Maranatha House

C D TF D TF F C D TF D TF TF

T b D TF

C D TF

13641 24, 63 13914 24, 63 13622 CALD

IBC, OBC 14204 106 61790 61662 21855

19, 30, 102 20692 13800

Aged Care Guide

NSW & ACT 2021

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs DUNGOG to GLEN INNES SEVERN PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

192

Notes

1st time user? See page 156

DPS Advertisement Web Page Reference ID

DUNGOG Council Dungog 2420 RSL LifeCare Lara Aged Care

4992 2144

65 53

1800 870 427

Calton Rd

D TF

19, 30, 102 13182

50 50

D TF

89 13321

1800 225 474

95 95

D TF

24, 63 13323

1 Guy Lane

13 44 78

40 40

110 13163

65-69 Heath St

4471 6091

80 80

TF b

1800 005 484

92 92

64 Hospital Rd

EDWARD RIVER Council

Deniliquin 2710 Southern Cross Care Orana Res Aged Care 59 Napier St

EUROBODALLA Council Batehaven 2536 Catholic Healthcare Maranatha Lodge

Batemans Bay 2536 IRT Crown Gardens

Broulee 2537 Banksia Villages

Catalina 2536 Fresh Hope Care The Glen Res Care Serv 16 Correa Pl

D TF

19726

s s

D TF D F

96D 13866

D TF

Dalmeny 2546 Estia Health Dalmeny

25-29 Noble Pde

4476 8744

IRT Dalmeny

4 Ruth Pl

13 44 78

105 91 80 42

269 Beach Rd

4412 3400

130 80

35-39 River St

13 44 78

31 31

Corowa Hospital Nursing Home

53 Guy St

6033 7666

Southern Cross Care Karinya RAC

125 Guy St

1800 870 427

31 5 84 84

91-97 Sturt St

6026 6800

21 21

Princess St

6920 8106

19 19

240 Edward St

1800 225 474

130 130

Cooee Lodge Hostel

2 Townsend Dr

6817 8744

Gilgandra Multi Purpose Service

Chelmsford Ave

6880 5900

Jack Towney Hostel

3-5 Stocking Cr

6817 8777

50 50 19 19 13 13

6734 7900

13 13

Denhams Beach 2536 Denhams Beach Care Community

Moruya 2537 IRT Moruya

FEDERATION Council

13868

110 13228

H CALD

IBC, OBC 13180 110 13718

Corowa 2646

Howlong 2643 Oolong Aged Care

Urana 2645 Urana Multi Purpose Service

FORBES Council

C D TF D TF

13029 89 13634

H g

European

13332

13359

D TF

24, 63 13224

Forbes 2871 Catholic Healthcare Jemalong Res Vlg

GILGANDRA Council Gilgandra 2827

GLEN INNES SEVERN Council

s s s

g H ATSI

13600

ATSI

13056

14216

Emmaville 2371 Vegetable Creek Multi Purpose Service 13-33 Glen Innes Rd

13862

NSW & ACT 2021

AgedCareGuide.com.au

GLEN INNES SEVERN continued to HAY PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

193

1st time user? See page 156

DPS Advertisement Web Page Reference ID

GLEN INNES SEVERN Council continued Glen Innes 2370 RFBI Glen Innes Masonic Village

175 Lambeth St

1800 181 959

Roseneath Aged Care Centre

205 Meade St

6732 2043

51 51 75 24

GOULBURN-MULWAREE Council

13412

13705

Goulburn 2580 Gill Waminda Aged Care Centre

4 Mary Street

RFBI Goulburn Masonic Village

10 Long St

4823 4300 1800 181 959

Southern Cross Care Tenison RAC Goulburn 19 Upper Sterne St

1800 870 427

Warrigal Goulburn

1800 927 744

7 St Aubyn Rd

GREATER HUME Council

103 43 30 160

91 43 s 30 108 s

D TF C D TF D TF C D TF

58 13330 13675

89 18854 13723

Culcairn 2660 51-55 Balfour St

6029 8203

22 22

7 Keighran St

6929 4999

12 2

18767

Holbrook Health Service

30 Bowler St

6036 2522

47-55 Bowler St

6036 2817

F TF

13052

Holbrook Hostel

16 16 21 21

80 Creek St

6026 3799

21 21

Culcairn Multi Purpose Service

Henty 2658 Henty Multi Purpose Service

13063

Holbrook 2644

Jindera 2642 Jindera Gardens Hostel

GRIFFITH Council

13331 European

14329

Griffith 2680 Bupa Griffith

67-71 Erskine Rd

1800 718 348

Pioneers Lodge

15-23 Sidlow Rd

6960 2500

80 95 67

650 Oakes Rd

6962 7700

90 68

McLean Care Mackellar Alkira

35-45 Marquis St

6742 9100

McLean Care Mackellar Apex Road

2 Apex Rd

6741 5400

41 41 79 31

Bingara Multi Purpose Service

8 Copeton Dam Rd

6728 0100

Touriandi Lodge

4 Bora Rd

6724 2199

Naroo Frail Aged Care Facility

152 Long St

6729 1314

Warialda Multi Purpose Service

144-146 Long St

258-260 Coke St

Yoogali 2680 Scalabrini Griffith

GUNNEDAH Council

TF D TF b

97D 14259

59 13543

12992

Gunnedah 2380

GWYDIR Council

TF C D TF b

13045

14287

Bingara 2404 21 14 28 28

TF CDT

18942

C D TF TF

12901

6728 9000

36 36 15 15

6993 1680

24 24

Warialda 2402

HAY Council

13091

18940

Hay 2711 Haydays Retirement Hostel

TF b

13572

Aged Care Guide

NSW & ACT 2021

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs HILLTOPS to KYOGLE PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

194

Notes

1st time user? See page 156

DPS Advertisement Web Page Reference ID

HILLTOPS Council Boorowa 2586 Boorowa Multi Purpose Service

62-80 Dry St

6380 2100

Burrowa House Aged Care

79 Ford St

6385 3773

13 13 20 20

Harden 2587

TF T

13809 13328

20 4 45 45

F D TF

TF D TF

71 12900

1800 870 427

63 59 83

10-14 Kneipp St

6725 4223

18 18

13051

67 Killean St

6721 7300

138 76

C D TF

Cooinda Court Aged Care Facility

24-28 Commins St

6924 2588

Junee Multi Purpose Service

67 Broadway St

6924 8200

30 30 30 28

s s

80-114 Macleay St

6561 0900

175 129

6560 2120

60 60

6566 5872

80 70

1800 718 348

82 66 58 99 99

Murrumburrah-Harden Health Service

Swift St

Southern Cross Care St Lawrence RAC

Lot 6 Swift St

1800 870 427

6380 6600

Mercy Place Mount St Joseph's

61 Campbell St

6380 1300

Southern Cross Care Young RAC

60-65 Demondrille St

Young 2594

INVERELL Council

14356 89 13329

89 13033

Ashford 2361 Sunhaven Hostel

Inverell 2360 McLean Care Inverell Res Care Serv

JUNEE Council

14357

Junee 2663

KEMPSEY Council

T TF

13552

D TF

19811

18846

Frederickton 2440 Macleay Valley House

Greenhill via Kempsey 2440 Booroongen Djugun Aged Care Facility 337-351 River St

South West Rocks 2431 Japara South West Rocks

110 Gregory St

West Kempsey 2440 Bupa Kempsey

71-97 Cochrane St

Cedar Place Aged Care

58 Cochrane St

6563 1177

Vincent Court

88 Leith St

6562 6062

Uniting Boronia Gerringong

33 Greta St

1800 864 846

Uniting Gerringong

33 Greta St

1800 864 846

D TF

ATSI, CALD

13854 85 19221

TF TF C D TF

13384

20 20 100 80

CDT

3 13917

134 134 s

C D TF

13855

KIAMA Council

97D 12957 13385

Gerringong 2534

Kiama 2533 Blue Haven Illawarra

14a Bonaira St

4203 4055

Hospital Rd

6665 4100

KYOGLE Council

3 38514

Bonalbo 2469 Bonalbo Multi Purpose Service

P 15 15

38443

Kyogle 2474 Kyogle Multi-Purpose Serv Whiddon Kyogle

Kyogle Memorial Hosp, 6630 0400 199 Summerland Way 207-253 Summerland Way 1300 738 388

28 40 40

TF TF

18891 28, 101 13965

NSW & ACT 2021

AgedCareGuide.com.au

LACHLAN to LAKE MACQUARIE PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

195

1st time user? See page 156

DPS Advertisement Web Page Reference ID

LACHLAN Council Condobolin 2877 RSL LifeCare William Beech Gardens

2 Madline St

6895 6500

78 54

C D TF

Uabba St

6898 0200

16 14

13165

Lot 10 Moondana St

6891 6200

18850

C D TF

Lake Cargelligo 2672 Lake Cargelligo Multi Purpose Service

Tottenham 2873 Tottenham Multi Purpose Service

LAKE MACQUARIE Council

19, 30, 102 14233

Belmont 2280 10 Gibson St

1300 738 388

53 53

Calvary Nazareth Retirement Com'ty

Vincent St

1800 222 000

Uniting Narla Belmont North

21 Lentara Rd

1800 864 846

Uniting Narla Belmont North (LC)

21 Lentara Rd

1800 864 846

50 50 72 48 40 40

1300 221 122

89 89

136 Marconi Rd

4973 6799

124 68

D TF

Anglican Care CA Brown Lodge

87 Toronto Rd

1800 733 553

Anglican Care McIntosh Court

Toronto Rd

1800 733 553

126 126 s 63 63

D TF D TF

Whiddon Belmont

Belmont North 2280

Bolton Point 2283 Bolton Clarke Bolton Point, Lake Macquarie 12 The Ridgeway

Bonnells Bay 2264 Bayside NSW Aged Care

C C

Booragul 2284

Cameron Park 2285 Cameron Park Care Community Groves House

18265

60 60

1800 870 427

51 51

66 Dudley Rd

4943 3675

102 58

549-551 Freemans Dr

4977 0148 4977 0148

40 40 123 74

1800 181 959

131 127

1800 222 000

52 52

1800 864 846

CDT

1800 225 474

60 44 150 66 80 80

D TF D TF CDT

Adventist Senior Living Avondale House 10 Central Rd

3 Northville Dr

Eleebana 2282 Calvary St Francis Retirement Community Gleeson Cr

Garden Suburb 2289 7 Myall Rd

Hamlyn Terrace 2259 Catholic Healthcare Our Lady of Loreto Gdns 1 Minnesota Rd Hakea Grove Aged Care

102 Louisiana Rd

4346 0100

Uniting Starrett Lodge Hamlyn Terrace

35-45 Louisiana Rd

1800 864 846

3 21331

14-15 12891 13487

14355 CALD

IBC, OBC 19826

D TF

20171

89 14315

Edgeworth 2285

Uniting Garden Suburb

4954 1700

Cooranbong 2265

RFBI Hawkins Masonic Village

C D TF

Charlestown 2290

Adventist Senior Living Alton Lodge

3 13125

131 Main Rd

Southern Cross Care Mawson Court RAC 80 Caves Beach Rd

13145

120 120

28, 101 13963

H H

4944 1300

Caves Beach 2281

Amaroo Aged Care Facility

D TF

60 Northlakes Dr

Cardiff Heights 2285

ATSI, CALD

F F

13271

C TF C D TF

18424 14267

13160

D TF

13748 3 12960 24, 63 13824 20461

3 13832

Aged Care Guide

NSW & ACT 2021

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs LAKE MACQUARIE continued to LOCKHART PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

196

Notes

1st time user? See page 156

DPS Advertisement Web Page Reference ID

LAKE MACQUARIE Council continued Mount Hutton 2290 4904 0100

42 42 182 120

F C D TF

1300 738 388

175 50

1800 870 427

32 32

16 Cumberland St

4040 1911

97 30

Anglican Care Kilpatrick Court

152 Brighton Ave

1800 733 553

Anglican Care Toronto Nursing Home

18 Warhurst Ave

1800 733 553

Fig Tree Point Aged Care Facility

7 Harris St

4950 4133

30 Forest Rd

1300 275 227

134 124

6953 1266

38 8 46 46 50 50

Anglican Care Greenmount Gardens

4 Bristol Cl

Tingira Hills Care Community

3 Violet Town Rd 120 Redhead Rd

1800 733 553

Redhead 2290 Whiddon Redhead

28, 101 13728

89 13168

12968 21500

TF D TF TF

WC D TF

27, 78, 211 13066

Teralba 2284 Waterview Aged Care Facility

Toronto 2283 147 131 s 60 80 54

Wyee 2259 Bethshan Gardens Centre

LEETON Council

IBC, OBC 12927

Swansea 2281 Southern Cross Care Tenison RAC Swansea 201-203 Northcote Ave

13606

H H

13124 13225

Leeton 2705 Carramar Aged Care Facility Leeton

Cnr Wade & Palm Aves

RFBI Leeton Masonic Village

91 Karri Rd

Southern Cross Care Assumption Villa RAC 84 Brobenah Rd

1800 181 959 1800 870 427

s s

LISMORE Council

D TF DT b F

13019 13607 89 13302

Goonellabah 2480 80 80 63 20 151 10

Uniting Caroona Jarman Goonellabah

65-101 Rous Rd

1800 864 846

Uniting Caroona Kalina Goonellabah

65-101 Rous Rd

1800 864 846

Uniting Caroona Marima Goonellabah

65-101 Rous Rd

1800 864 846

RSL LifeCare Fromelles Manor

45 McKenzie St

6626 2900

St Joseph's Nursing Home Lismore

20 Dalley St

6627 9356

63 63 130 70

35 Cullen St

6689 1400

10 Tebbutt St

6741 2222

68 53

55A Hebden St

6920 5610

9 Emily St

6060 4000

T DT

Lismore 2480

Nimbin 2480 Nimbin Multi Purpose Service

s s

C TF C D TF

3 13575 Italian

3 14257 3 14256 19, 30, 102 20495

Italian

12982 13951

LIVERPOOL PLAINS Council Quirindi 2343 Eloura

D TF

13713

23 23

13310

30 30

C D TF

19149

LOCKHART Council

Lockhart 2656 Woodhaven Aged Care

The Rock 2655 Lutheran Aged Care Emily Gardens

NSW & ACT 2021

AgedCareGuide.com.au

MAITLAND to MID COAST PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

197

1st time user? See page 156

DPS Advertisement Web Page Reference ID

MAITLAND Council East Maitland 2323 7 Martin Cl

1800 005 484

111 50

64 Dunmore Rd

1300 738 388

43 43

Calvary Mt Carmel Retirement Community 9 Dwyer St

1800 222 000

RFBI Benhome Masonic Village

1800 181 959

41 41 124

Fresh Hope Care Green Hills RC Service

Largs 2320 Whiddon Largs

Maitland 2320 30 Regent St

F D

Rutherford 2320 Maitland Grange Care Community

28 Broughton St

4015 3000

Rutherford Park Care Community

4 Dietrich Cl

4015 3800

80 6 144 108

MID COAST Council

28, 101 13128

F TF

C D TF D TF

13313

118 13717

H g g

13529 CALD

IBC, OBC 13011

CALD

IBC, OBC 20776

Bulahdelah 2423 Anglican Care Cedar Wharf Lodge

27-31 Crawford St

1800 733 553

60 Princes St

1800 733 553

75 75 40 40

s s

D TF C F

Cundletown 2430 Anglican Care Bishop Tyrrell Place

Calvary St Paul's Retirement Community 54 River St

1800 222 000

Forster 2428

12932 19568 13739

BaptistCare Kularoo Centre

Cnr Kularoo Dr & Boundary St 1300 275 227

Estia Health Forster

105 The Southern Pkwy

6555 5699

160 152 s 100 100

Church St

6538 5048

2 Mirreen St

4997 0767

64 41

39-59 Medowie Rd

6553 3973

80 80

51-53 Cowper St

4994 5433

31 31

Alkira Lodge

2A Bushland Dr

6592 0000

Anglican Care Storm Village

109 Cowper St

1800 733 553

Estia Health Taree

424 Wingham Rd

6539 3700

Karingal Gardens

9 Bligh St

6539 5700

89 117 121 100

42 Spinifex Ave

4919 7000

106 106 s

96D 19910

Estia Health Tuncurry

4 Bonventi Cl

6554 7522

22 Flora Pde

6554 5521

TF C D TF

96D 14294

GLAICA House

129 49 146 140 s 82 34

Gloucester 2422 Hillcrest Nursing Home Gloucester

Old Bar 2430 Banyula Lodge

Stroud 2425 Stroud Community Lodge

Taree 2430

Tea Gardens 2324 Estia Health Tea Gardens

Tuncurry 2428

Wingham 2429 Whiddon Wingham

12 Primrose St

1300 738 388

27, 78, 211 13541 96D 19213

D TF

13354

C D TF

19, 30, 102 13295

Hawks Nest 2324 RSL LifeCare Peter Sinclair Gardens

D TF C D TF b

D TF b C

89 s 90 s 121 100 s

12912 13294

F D TF b D F D TF D TF b

14335

14084 96D 18539 20478

13309 28, 101 13070

Aged Care Guide

NSW & ACT 2021

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs MID WESTERN to NAMBUCCA PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

198

Notes

1st time user? See page 156

DPS Advertisement Web Page Reference ID

MID WESTERN Council Gulgong 2852 27-31 Mayne St

6374 2222

25 25

93-95 Angus Ave

6379 4709

19 19

Kanandah

21 Douro St

6378 6400

Mudgee Parklands Care Community

3 Menchin St

6370 6200

Whiddon Mudgee

44 Court St

1300 738 388

90 90 48 10 69 69

Fitzgerald St

6357 8111

18 18

10 Victoria Tce

1300 738 388

96 88

98 Punt Rd

03 5453 2080

Menarock Life Murrayvale

63 Regent St

03 5482 1311

Southern Cross Care Moama Res AC

82 Regent St 38 Turora St

Wenonah Lodge

13078

19, 30, 102 13532

D TF TF C D TF

13057 IBC, OBC 12997

13365

D TF

28, 101 13226

55 55

C D TF

13327

TF D TF

198 14285

1800 870 427

50 17 56 56

03 5888 9555

17 17

Kandos 2848 RSL LifeCare ADA Cottage

Mudgee 2850

Rylstone 2849 Rylstone Multi Purpose Service

MOREE PLAINS Council

28, 101 14052

Moree 2400 Whiddon Moree

MURRAY RIVER Council Barham 2732 Murray Haven Homes

Moama 2731

Moulamein 2733 Edward River Gardens

Menarock

LIFE

MURRAYVALE

89 14351

C D TF

13508

Menarock Life Murrayvale is a comfortably appointed, light-filled home with easily accessible manicured gardens. Our resident’s rooms offer single or companion accommodation. Multiple lounge rooms offer Foxtel for resident and family enjoyment while our dining areas feature an at-home dining experience for residents. An exclusive-use private dining room offers space for you to enjoy a family meal together. For further information or to arrange a tour please call: 5482 1311, visit menarocklife.com.au or email us at: enquiries@menarocklife.com.au 63 Regent St, Moama, NSW, 2731

MURRUMBIDGEE Council Coleambally 2707 6954 4202

19 19

33-39 Southey St

03 5886 6700

12 11

Denman Multi Purpose Service

51-53 Ogilvie St

6547 3999

Merton Court Hostel

45 Ogilvie St

6547 2684

13 13 17 17

TF T

13443

15 Cassidy Ave

1800 222 000

65 65

H Dementia care available

13716

6598 5000

95 18

13282

Cypress View Lodge

16-24 Kookaburra Ave

Jerilderie 2716 Jerilderie Multi Purpose Service

MUSWELLBROOK Council

13598

H ATSI

14330

Denman 2328

Muswellbrook 2333 Calvary Muswellbrook Retire Com'ty

NAMBUCCA Council

12974

Macksville 2447 Autumn Lodge Aged Care

1-3 Short St

D TF

NSW & ACT 2021

AgedCareGuide.com.au P

NAMBUCCA continued to NEWCASTLE PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

199

1st time user? See page 156

DPS Advertisement Web Page Reference ID

NAMBUCCA Council continued Nambucca Heads 2448 Riverside Gardens Aged Care

20 Riverside Dr

Uniting Pacifica Nambucca Heads

11 Short St

1800 864 846

97 97 86 86

6749 7000

16 16

C TF C D TF

28, 101 14034

28, 101 12896

6598 5000

D TF DT

NARRABRI Council

18559

3 20224

Boggabri 2382 Boggabri John Prior Multi Purpose Service 1 Wee Waa St

Narrabri 2390

ATSI

14338

Whiddon Narrabri Jessie Hunt

84 Gibbons St

1300 738 388

Whiddon Narrabri Robert Young

52 Gibbons St

1300 738 388

45 4 53 53

River St

1300 738 388

30 30

Narrandera Homestead Care Community 54 Lethbridge Dr

6959 5300

RSL LifeCare Teloca House

120 Audley St

6959 1049

79 6 61 61

134-138 Cathundril St

6889 1611

47 47

28 Harris St

6880 8200

18 18

13967

D TF

54-55 21947

Wee Waa 2388 Whiddon Wee Waa

NARRANDERA Council

28, 101 14284

Narrandera 2700

NARROMINE Council

TF TF

CALD

IBC, OBC 13896 19, 30, 102 13320

Narromine 2821 Timbrebongie House

Trangie 2823 Trangie Multi Purpose Service

CDT

NEWCASTLE Council

13058

Elermore Vale 2287 Regis Elermore Vale

156 Cardiff Rd

1300 998 100

Uniting Koombahla Elermore Vale

138 Lake Rd

1800 864 846

120 120 108 76

137A Lindsay St

1800 864 846

101 Mordue Pde

Mayfield Aged Care

115 Crebert St

Uniting Irwin Hall Mayfield

13-15 Section St

3 18557

71 71

3 13816

1800 733 553

86 82

D TF

13060

4967 1060

13794

1800 864 846

109 67 38 38

30 Crebert St

4016 4160

66 66

1 Wilson St

1300 253 320

55 55

1800 733 553 4963 4300

55 55 42 20

1800 225 474

50 45

Hamilton 2303 Uniting Lindsay Gardens Hamilton

Jesmond 2299 Anglican Care Jesmond Grove

Mayfield 2304

Mayfield East 2304 Fronditha Care Hippocrates RAC

Mayfield West 2304 Charles O'Neill

TF b

Merewether 2291 Anglican Care Scenic Lodge Merewether 251 Scenic Dr Carpenter Court Aged Care Centre

46 John Parade

New Lambton 2305 Catholic Healthcare St John's Villa

222 Kings Rd

3 13393 19169

24, 63 13162

TF TF

19866 58 13446

24, 63 13477

Aged Care Guide

NSW & ACT 2021

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs NEWCASTLE continued to ORANGE PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

200

Notes

1st time user? See page 156

DPS Advertisement Web Page Reference ID

NEWCASTLE Council continued Newcastle West 2302 RSL LifeCare - Badcoe House

4908 9901

240 Maitland Rd

1800 222 000

135 87

C D TF

128 Fullerton Rd

1800 722 679

124 100 s

CDT

T F b g CALD D TF TF C D TF H

Sandgate 2304 Calvary St Joseph's Retirement Com'ty

Stockton 2295 PAC Stockton

Wallsend 2287 SummitCare Wallsend

7 Bent St

Wallsend Aged Care Facility

Cnr Longworth Ave & Bean St 4924 6320

Wallsend Manor Aged Care

8 McNaughton Ave

4038 1800

Woodlands Lodge

100 Lake Rd

4965 2200

142 98 6 90 51 72

1300 275 227

153 153

4944 1500

Warabrook 2304 BaptistCare Warabrook Centre

Note 1

510 King Street

24 Casuarina Cct

Waratah 2298 Bethel Aged Care Facility

30 Lorna St

Bupa Waratah

219 Christo Rd

4047 5990 1800 718 348

Calvary St Martin de Porres Retire Com'ty 26 Lorna St

1800 222 000

HammondCare Waratah at Tinonee Gdns 15 Tinonee Rd

4967 6366

Maroba Lodge

15 Myall Rd

4935 0300

Maroba Manor

58 Edith St

4935 0300

75 108 41 232 55 100

s 41 s 232 55 80

19, 30, 102 39053

g H Eastern European, European H

13245 12 14048 82 18866 13489

200 21736 13453

D TF

27, 78, 211 13544

TF TF

13912

C F CDT D TF D TF

97D 18530 13758 13451

13344 13345

BOOK YOUR PRIVATE TOUR TODAY

RESIDENTIAL AGED CARE

4044 4323

Residential accommodation, respite and dementia services. 8 McNaughton Avenue, Wallsend NSW 2287 Ph: 02 4038 1800 | wallsendmanor.com.au

OBERON Council Oberon 2787 Oberon Multi Purpose Service

67-75 North St

6336 7200

Oberon Village

115 Albion St

6339 1000

Ascott Gardens

83 Spring St

6362 2201

Calare Aged Care

124 March St

6362 2311

10 8 70 54

13368

F D TF

ORANGE Council

60 20806

Orange 2800

Catholic Healthcare St Francis RAC Orange 85-89 Clinton St Gosling Creek Aged Care Note: 1. Dementia specific unit onsite

1503 Forest Rd

1800 225 474 6369 9800

78 78 52 53 53 77 77

D TF C D TF D TF C TF

13366 14-15 14353

24, 63 13367 14-15 21033

NSW & ACT 2021

AgedCareGuide.com.au

ORANGE continued to PORT MACQUARIE-HASTINGS PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

201

1st time user? See page 156

DPS Advertisement Web Page Reference ID

ORANGE Council continued Orange 2800 continued

D TF

1800 864 846

99 61 12 12 148 138

130 Huntley Rd

6363 3750

60 60

BaptistCare Niola Centre

29 Bushman St

1300 275 227

Rosedurnate Aged Care Centre

46 Orange Street

6862 2300

Southern Cross Care Parkes Res AC

2-10 Middleton St

1800 870 427

48 18 70 49 62 62

2 Frazer Ave

6869 1400

10 10

44 Brookview St

6892 1051

13289

1 Hinkler St

6891 3100

12 12

18849

6559 8777

106 52 59 59

Orange Grove Care Community

152 Sieben Dr

6363 4300

Uniting Parkwood Orange

74 Prince St

1800 864 846

Uniting Wontama Orange

30-38 Byng St

T DT

Spring Creek 2800 Benjamin Short Grove

PARKES Council

CALD

IBC, OBC 13194 3 13681

3 13109 Note 1

20694

Parkes 2870

Peak Hill 2869 Frazer Court Hostel

D TF b C TF TF

27, 78, 211 13144 58 13707 89 13288

13632

Trundle 2875 Trundle Multi Purpose Service

Tullamore 2874 Tullamore Multi Purpose Service

PORT MACQUARIE-HASTINGS Council Laurieton 2443 Laurieton Lakeside Aged Care Residence 349 Ocean Dr Whiddon Laurieton

57 Peach Gr

1300 738 388

TF C D TF

Port Macquarie 2444 Bethany Aged Care Centre

2-6 Gray St

6583 7600

Emmaus

16 Colonel Barney Dr

6589 9800

Garden Village Port Macquarie

7 Garden Cr

6582 8923

Maryknoll Hostel

Lochinvar Pl

6584 1996

Mount Carmel House

Lochinvar Pl

6584 3449

Regis Port Macquarie

10 Sherwood Rd

RSL LifeCare Arthur Blackburn VC Gardens 821 Ocean Dr

1300 998 100 5534 2600

Sienna Grange Aged Care

32 John Oxley Dr

1300 290 598

St Agnes Hostel

Lochinvar Pl

Uniting Mingaletta Port Macquarie

7 Sherwood Rd

1800 864 846

142A Cameron St

6585 2811

6583 3811

68 116 142 42 21 100 80 68 63 131

64 116 105 s 42 s 21 100 80 68 63 s 131

139 77

Note: 1. Services for homeless residents, those at risk of homelessness/financially & socially disadvantaged residents

F F D TF TF F TF DT

12979

28, 101 13962

TF D TF C TF

Wauchope 2446 Bundaleer Care Services

Dementia care available

58 13264 13821 12959 13494 13496 54-55 13822

H H H

19, 30, 102 20779

14340

113 21088 13493 3 20223

Aged Care Guide

NSW & ACT 2021

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs PORT STEPHENS to SHELLHARBOUR PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

202

Notes

1st time user? See page 156

DPS Advertisement Web Page Reference ID

PORT STEPHENS Council Corlette 2315 Regis Port Stephens

40 Bagnall Beach Rd

1300 998 100

150 90

D TF

Fingal Bay 2315 Bill King Aged Care Facility

44 Farm Rd

4981 1611

4980 0000

80 80

1800 864 846

60 60

CDT

Raymond Terrace 2324 Raymond Terrace Gardens Care Com'ty 15 Sturgeon St North

Salamander Bay 2317 Uniting Salamander Bay

4 Muller St

Shoal Bay 2315 Harbourside Haven Nursing Home/Hostel 89A Shoal Bay Rd

151

1800 222 000

41 41

4842 9000

37 35

4984 1811

Tanilba Bay 2319 Calvary Tanilba Shores Retirement Com'ty 71 Tanilba Ave

QUEANBEYAN-PALERANG Council

54-55 12910

C D TF

13911

H CALD

IBC, OBC 13139

3 13249

14333

13909

Braidwood 2622 Braidwood Multi Purpose Service

73 Monkittee St

Queanbeyan 2620 BaptistCare George Forbes House

Cnr Collett & Erin Sts

Heritage Queanbeyan

7 Campbell St

Warrigal Queanbeyan

111 Campbell St

1300 275 227 6297 1811 1800 927 744

13380

85 85 s 88 124 124

D TF D TF D TF

RICHMOND VALLEY Council

27, 78, 211 13576 13577 13373

Casino 2470

1300 738 388

30 30 73 73 64 24

1300 275 227

45 45

C D TF

27, 78, 211 12984

4235 7600

151 95

D TF

17865

2 Pine St

1800 927 744

149 89

D T F b g H Dutch, Italian, Macedonian

13664

5 Rowland Ave

1800 927 744

40 40

50 Harbour Blvd

1800 927 744

128 128

C D TF b

19894

7-23 Wallaroo Dr

1800 864 846

100 100

3 19992

1 Arcadia St

1800 927 744

100

Richmond Lodge

67 Barker St

6662 1937

Southern Cross Care St Michael's RAC

62 Centre St

1800 870 427

Whiddon Casino

Gitana St 63 Surry St

Coraki 2471 BaptistCare Mid Richmond Centre

SHELLHARBOUR Council

C D TF D TF C TF

12986 89 13740 28, 101 13922

Albion Park 2527 Warrigal Mt Terry

95 Daintree Dr

Albion Park Rail 2527 Warrigal Albion Park Rail

Mount Warrigal 2528 Warrigal Mt Warrigal

Shell Cove 2529 Warrigal Shell Cove

Shellharbour 2529 Uniting Elanora Shellharbour

Warilla 2528 Warrigal Warilla

Note: 1. Croatian, Greek, Italian, Macedonian, Serbian

14033

D T F b g H Note 1

13699

NSW & ACT 2021

AgedCareGuide.com.au P

SHOALHAVEN to SNOWY MONARO PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

203

1st time user? See page 156

DPS Advertisement Web Page Reference ID

SHOALHAVEN Council Basin View 2540 130 The Wool Rd

1800 181 959

50 50

Bupa Berry

10 Victoria St

1800 718 348

RFBI Berry Masonic Village

41 Albany St

1800 181 959

106 76 40 40

43 Brinawarr St

4429 1200

60 6

976 Culburra Rd

13 44 78

78 40

130 Princes Hwy

13 44 78

141 101 s

RFBI Basin View Masonic Village

TF b

Berry 2535

Bomaderry 2541 Shoalhaven Place Care Community

C D TF DT b

s s

Culburra Beach 2540 IRT Culburra Beach

Milton 2538 IRT Sarah Claydon

Mollymook 2539 Cnr Princes Hwy & Illet St

1300 659 705

90 70

Fresh Hope Care Clelland Lodge

201 Illaroo Rd

1800 005 484

Rose Mumbler Village

55 Judith Dr

4428 9400

4 Brereton St

13 44 78

Arcare Mollymook

97D 19887 13616

H CALD

IBC, OBC 13333

110 14230

D TF

110 13531

32-32D 62090

123 123 s 21 19 s

C D TF

13511

D TF C D TF DT D F

North Nowra 2541

Nowra 2541

13811

ATSI

13298

Uniting Osborne House Nowra

54-60 Osborne St

1800 864 846

Uniting Osborne Nowra

54-60 Osborne St

1800 864 846

79 68 107 29

189 Old Southern Rd

1300 111 278

64 2

Cnr Meriton St & Loralyn Ave

13 44 78

89 81

110 13746

18 Iverison Rd

4441 1666

70 70

D TF

13608

100 The Wool Rd

4443 0077

126

IRT Greenwell Gardens

RSL LifeCare Jonathan Rogers GC House 124 Wallace St

4422 4488

79 s 60 107 23

South Nowra 2541 Anglicare Jean Ross House IRT St Georges Basin

Sussex Inlet 2540 Inasmuch Community Res Aged Care

Worrowing Heights 2540 Coastal Waters Aged Care

19, 30, 102 18782

3 13756

St Georges Basin 2540

SINGLETON Council

110 13148

H H

3 21329

IFC-1, 98 13874

14-15 14337

F TF

14235

Singleton 2330 Calvary Cooinda Retirement Community 42 Bathurst St Mercy Services Residential Aged Care

1800 222 000

34 34 44 7

24 Combo Lane

6572 2499

Uniting Alroy House Singleton

128 Blaxland Ave

1800 864 846

Uniting Elizabeth Gates Singleton

128 Blaxland Ave

1800 864 846

49 49 78 19

6456 3039

14 14

Singleton Heights 2330

CDT C T

SNOWY MONARO Council

13790 3 12975 3 13179

Berridale 2628 Snowy River Hostel

7 Jindalee St

13571

Aged Care Guide

NSW & ACT 2021

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs SNOWY MONARO continued to TENTERFIELD PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

204

Notes

1st time user? See page 156

DPS Advertisement Web Page Reference ID

SNOWY MONARO Council continued Bombala 2632 Bombala Multi Purpose Service

126-128 Wellington St

Southern Cross Care Currawarna RAC

1 Joseph St

1800 870 427

10 10 32 32

1 Binalong St

6452 1669

40 40

15 Craigie St

6459 8000

10 10

6941 4333

6458 5777

TF F

89 13623

13516

13464

19 19

18924

6948 9600

32 32

13017

99 30 26

97D 13089

24, 63 13299

TF T

18860

13044

Cooma 2630 Yallambee Lodge Cooma

Delegate 2633 Delegate Multi Purpose Service

19202

SNOWY VALLEYS Council

Batlow 2730 Batlow-Adelong Multi Purpose Service 61-81 Pioneer St

Tumbarumba 2653 Tumbarumba Multi Purpose Service

Albury St

Tumut 2720 Bupa Tumut

112 Lambie St

1800 718 348

Catholic Healthcare Blakeney Lodge

27-29 Carey St

1800 225 474

TAMWORTH Council Barraba 2347 Barraba Multi Purpose Service

Edward St

6782 2500

Richardson House

24 Gotha St

6782 1563

16 16 21 21

112 Court St

6785 4000

40 40

1800 181 959

87 87

D TF b

60 60 134 8

Manilla 2346 Manilla Hospital & Health Service

Moonbi 2353 RFBI Moonbi Masonic Village

52 Churchill Dr

North Tamworth 2340 Uniting Alblas Lodge Tamworth

Cnr Tribe & Peel Sts

1800 864 846

Uniting McKay House Tamworth

Cnr Tribe & Peel Sts

1800 864 846

Aveo Freedom Aged Care Tamworth

51 Marius St

Bupa Tamworth

68-74 Bligh St

Nazareth House Tamworth

80-104 Manilla Rd

RFBI Tamworth Masonic Village

14-16 Kitchener St

P 55 55 1800 718 348 105 6761 8755 90 90 1800 181 959 62 62

180 Kitchener Rd

1300 738 388

76 76

DT CDT

Tamworth 2340 9190 6626

TEMORA Council

s s

C D TF TF D TF DT b

13047

13604

3 13926 3 13024

H Note 1

20926 97D 12993 81 13568 13605

Temora 2666 Whiddon Temora

TENTERFIELD Council

C D TF

28, 101 13143

C D TF F

14219

Tenterfield 2372 Haddington Nursing Home

126 Duncan St

6736 4444

Millrace Hostel

422 Rouse St

6736 2622

46 23 36 36

45 Beaury St

6634 1600

Urbenville 2475 Urbenville Multi Purpose Service

s s

13725 13356

Note: 1. SL-CC, pets welcome, dementia & respite care available

NSW & ACT 2021

AgedCareGuide.com.au

TWEED to URALLA PHONE (02)

s W C DT F b gH

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REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

205

1st time user? See page 156

DPS Advertisement Web Page Reference ID

TWEED Council Banora Point 2486 Aveo Freedom Aged Care Banora Point 2-4 Terranora Rd

9190 6626

Bolton Clarke Darlington, Banora Point 126 Leisure Dr

1300 076 566

Bolton Clarke Winders, Banora Point

26 Winders Pl

1300 076 566

Bupa Banora Point

18 Ballymore Ct

1800 718 348

Southern Cross Care St Martha's RAC

3-7 Leisure Dr

1800 870 427

Feros Village Wommin Bay

McKissock Dr

1300 763 583

Uniting Kingscliff

24A Kingscliff St

1800 864 846

P 88 90 40 103 40

88 90 40 97 40

70 70 112 58

Kingscliff 2487

s s

Murwillumbah 2484 Greenhills Lodge

437 Tweed Valley Way

6672 3435

Heritage Lodge Aged Care

194-198 Byangum Rd

5631 1200

Murwillumbah Greens Care Community Ingram Pl

6670 9700

44 44 109 91 86 12

Pottsville 2489 Bupa Pottsville Beach

41-51 Ballina St

1800 718 348

151

Aveo Freedom Aged Care Tweed Heads 1-3 Soorley St Tweed River Care Community

7-9 Florence Pl

TF TF C D TF

C D TF W D TF

98 80 s 101 101

TF D TF

101 101 111 42

D TF D TF

Tweed Heads South 2486 Raffles Aged Care

Peregrine Dr, Off 2 Falcon Way 07 5506 1200

Southern Cross Care St Joseph's RAC

1-9 Blundell Blvd

1800 870 427

Bangalor Retreat

27 Stott St

07 5599 9803

Tweed Valley Care Community

Carramar Dr

07 5599 6900

13633 97D 13116 89 12919

13081

Tweed Heads West 2485

UPPER HUNTER Council

3 13243 13042 13883 CALD

P 72 72 s 07 5590 2800 120 120 9190 6626

18012 13106

H H

CD C D TF

Tweed Heads 2485

Note 1

C D TF D TF F C D TF TF

IBC, OBC 12999 97D 19237

Note 1

18010

CALD

IBC, OBC 18792 13246

89 12904

64D 14010 CALD

IBC, OBC 13087

Merriwa 2329 Gummun Place Hostel

14-18 Marquet St

6521 7010

Merriwa Multi Purpose Service

Mackenzie St

6532 5000

16 16 15 15

6-10 Haydon St

6546 6668

24 24

HammondCare RC Scone (Strathearn Vlg) 2-4 Stafford St

1800 776 112

HammondCare Res Care Strathearn Hse 75 Gundy Rd

13444

18593

13442

TF D TF

13737

1800 776 112

63 47 32 28

71 Laggan Rd

4832 2437

45 36

C D TF

49-53 Bunnaby St

4840 2167

23 21

2 Thunderbolts Way

6723 7008

11 11

Murrurundi 2338 Murravale Retirement Home

Scone 2337

UPPER LACHLAN Council

21552

Crookwell 2583 Viewhaven Lodge

Taralga 2580 Phillip RH Chalker Sunset Lodge

URALLA Council

12922

13382

Bundarra 2359 Grace Munro Aged Care Centre

Note: 1. SL-CC, pets welcome, dementia & respite care available

13812

Aged Care Guide

NSW & ACT 2021

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs URALLA continued to WENTWORTH PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

206

Notes

1st time user? See page 156

DPS Advertisement Web Page Reference ID

URALLA Council continued Uralla 2358 McMaugh Gardens Aged Care Centre

39 King St

6778 6380

36 36

13050

75 148 44 76 83 60

D TF D TF D TF D TF C D TF C D TF

27, 78, 211 14232

WAGGA WAGGA Council Wagga Wagga 2650 BaptistCare Caloola Centre

Suite 1, Plumpton Rd

1300 275 227

Catholic Healthcare – The Haven RAC

156 Bourke St

1800 225 474

Gumleigh Gardens Residential Aged Care 29-35 Shaw St

6931 0409

Loreto Home of Compassion

33 Bardia St

6971 5715

RSL LifeCare Remembrance Village

50-56 McKell Ave

6925 5717

The Mary Potter Nursing Home

Lewisham Ave

6932 3011

WALCHA Council

101 44 17 83 s 60 s

24, 63 13584

13660 13806 19, 30, 102 13308 13921

Walcha 2354 PAC Walcha

2E Hill St

6777 4400

Walcha Multi Purpose Service

11F Middle St

6777 4200

31 31 15 15

62 Walgett St

6756 4800

10 8

6829 9999

20 20

8 8

12 13523

WALGETT Council

18939

18901

18848

TF b

12902

Collarenebri 2833 Collarenebri Multi Purpose Service

Lightning Ridge 2834 Lightning Ridge Multi Purpose Service Pandora St

Walgett 2832 Walgett Multi Purpose Service

141 Fox St

6828 6000

Whiddon Walgett

116 Fox St

1300 738 388

28, 101 18956

WARREN Council Warren 2824 Warren Multi Purpose Service

Doctor Kater Dr

6847 7200

30 30

5-9 Macquarie St

6843 4100

13 7

111-135 Martin St

6377 9100

20 16

12-14 Neate St

6842 0888

78 1

Cnr Digilah & Wallaroo Sts

6370 3000

25 19

Sullivan St

6349 1700

34 30

14307

03 5027 3384

65 65

C D TF

13286

WARRUMBUNGLE Council

13898

14222

13053

Baradine 2396 Baradine Multi Purpose Service

Coolah 2843 Coolah Multi Purpose Service

Coonabarabran 2357 Cooinda Aged Care Facility

Dunedoo 2844 Dunedoo Multi Purpose Service

C D TF b

14237 13055

WEDDIN Council Grenfell 2810 Grenfell Multi Purpose Service

WENTWORTH Council Wentworth 2648 Murray House Wentworth Aged Care

31-37 Murray St

NSW & ACT 2021

AgedCareGuide.com.au P

WOLLONGONG to YASS VALLEY PHONE (02)

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REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

207

1st time user? See page 156

DPS Advertisement Web Page Reference ID

WOLLONGONG Council Berkeley 2506 Catholic Healthcare St Mary's RAC

211 Northcliffe Dr

1800 225 474

32 2

91 Bridge St

1800 927 744

Coniston 2500 Warrigal Coniston

C D TF

Corrimal 2518 Illawarra Diggers Aged & Com'ty Care

8 Blundell Pde

4225 4700

Dapto 2530 Anglicare St Lukes Residential Care

4 Lindsay Evans Pl

105 105 s

24, 63 13307

H Macedonian

D TF

1300 111 278

44 44

TF TF D TF TF

Figtree 2525

14289 13129 IFC-1, 98 14263

Estia Health Figtree

12 Suttor Pl

4271 6855

Greenhill Aged Care

190 Princes Hwy

4239 5400

Greenhill Manor

190 Princes Hwy

4239 5400

Hillside at Figtree

190 Princes Hwy

4239 5400

120 81 70 101 101 81 70

1800 776 112

90 90

13 44 78

160 160 s

25 Quarry St

13 44 78

40 40

1A Railway Cres

4291 3000

44 44

D TF

74-80 Caldwell Ave

13 44 78

100 100 s

D TF

110 21062

13510 24, 63 13084

DT D TF DT D TF

W W

Horsley 2530 HammondCare Residential Care Horsley 116 Shone Ave

Kanahooka 2530 William Beach Gardens at IRT Kanahooka 286 Kanahooka Rd

Port Kembla 2505 IRT Five Islands

Stanwell Park 2508 Kennett Home

Tarrawanna 2518 IRT Tarrawanna

Thirroul 2515 10 Tasman Pde

1800 005 484

34 16

Catholic Healthcare Villa Maria Centre

15A Blackman Pde

1800 225 474

Marco Polo Unanderra Care Services

70 Waples Rd

4272 7700

Uniting Farmborough Unanderra

91 Waples Rd

1800 864 846

96 96 166 86 108

Fresh Hope Care McCauley Lodge

Unanderra 2526

Warrawong 2502 1 Eyre Pl

4276 3212

100 100 s

IRT Diment Towers

39-45 Staff St

13 44 78

IRT Links Seaside

1 Ross St

13 44 78

63 62 s 153 153 s

Anglicare Eileen Armstrong House

20 Alice St

1300 111 278

IRT Woonona

4 Popes Rd

13 44 78

Marco Polo Woonona Care Services

11 Watergum Way

4222 9500

RSL LifeCare Thomas Eccles Gardens

26 Mount St

6226 1899

Yass Valley Aged Care

41 Castor St

6226 2030

Multicultural Aged Care Illawarra

Wollongong 2500

Woonona 2517

106 61791 20134 106 19725 19119 110 13073

D TF

60 201 142 s W 168 159

D TF D TF D TF

YASS VALLEY Council

96D 13110

110 12906 13351

Note 1

13587 3 13919 14297

H H

110 14202 110 19168 IFC-1, 98 13244

110 13120

19, 30, 102 13379

20784

Yass 2582

Note: 1. CALD, European, Italian, LGBTIQ

82 82 65 61

D TF C F

13381

Aged Care Guide

NSW & ACT 2021

ACT Aged Care Homes listed by Councils (LGAs) and then Suburbs ACT PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

208

Notes

1st time user? See page 156

DPS Advertisement Web Page Reference ID

ACT Council Ainslie 2602 Goodwin House Ainslie

35 Bonney St

6175 5006

108 108 s

D TF

2 Joy Cummings Pl

13 44 78

100 100 s

D TF

110 19424

1800 222 000

100 100

D TF

118 18213

43 Were St

1800 718 348

144 144 s

D TF

97D 20639

2 White Cr

1800 870 427

40 40

D TF

89 19279

C D TF

19, 30, 102 12846

Belconnen 2617 IRT Kangara Waters

Bruce 2617 Calvary Haydon Retirement Community 2 Jaeger Cct

Calwell 2905 Bupa Calwell

Campbell 2612 Southern Cross Care Campbell RAC

Curtin 2605 38 Theodore St

6285 1917

115 115 s

38 Grey St

9777 0009

90 90

Goodwin Village Farrer

22 Marshall St

6175 5045

Pines Living

272 Beasley St

6196 8000

64 64 s 130 110

RSL LifeCare Fred Ward Gardens

Deakin 2600 Deakin Manor

12856

38821

Farrer 2607

Garran 2605 Southern Cross Care Ozanam RAC

D TF

89 12863

200 Woodcock Dr

1800 864 846

83 73

3 21375

260 Soward Way

1300 535 000

380

45 Blaxland Cr

1300 275 227

138

138 Hardwick Cr

1800 181 959

53 53

Hughes 2605

176 176 s

6242 2500

48 Archibald St

6247 3988

RSL LifeCare Sir Leslie Morshead Manor 26 Archibald St

6263 9500

114 32 79 79

6175 5192

187 154

95 Groom St

Kaleen 2617 RSL LifeCare Pine Borough - Mona Tait Gdns 160 Ellenborough St

TF b

6283 4999

PAC Canberra St Andrew's Village

D TF

C D TF C TF

Monash 2904 Goodwin Village Monash

15 & 27 Cockcroft Ave

67, 109, 139 38373 27, 78, 211 20428

12842

12 12852

Lyneham 2602 Canberra Aged Care

TF b TF

Holt 2615 RFBI Holt Masonic Village

20838

70 70

Griffith 2603 BaptistCare Griffith Centre

12858

1800 870 427

Greenway 2900 Aspire Aged Care by LDK

H H

7 Boake Pl

Gordon 2906 Uniting Amala Gordon

TF T

D TF

19, 30, 102 61775 12843

g H CALD

19, 30, 102 12845 12860

Looking for an alternative to a nursing home? We have the solution.

Visit ldk.com.au or call 1300 535 000 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

NSW & ACT 2021

AgedCareGuide.com.au P

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs ACT continued

Notes

PHONE (02)

209

1st time user? See page 156

DPS Advertisement Web Page Reference ID

ACT Council continued Narrabundah 2604 Jindalee Aged Care Residence

277 Goyder St

6239 6800

Mountain View Aged Care Centre

301 Goyder Street

6295 1044

RSL LifeCare Bill McKenzie Gardens

23 Burkitt St

6123 9000

Villaggio Sant' Antonio Residential AC

35 Burkitt St

6255 1794

169 64 67 67

Page 2614

D TF C D TF

137 136 83 79 s

Red Hill 2603

D TF D TF

12844 58 12862

g H CALD g H CALD

111 Carnegie Cr

1300 275 227

65 65

Adria Care

89 Fremantle Dr

6288 0198

Bupa Stirling

41 Fremantle Dr

1800 718 348

40 40 144

C D TF C TF

g H Note 1

DT DT

Stirling 2611

Weston 2611 Uniting Eabrai Weston

12 Namatjira Dr

1800 864 846

Uniting Mirinjani Weston

15 Conder St

1800 864 846

Uniting Mirinjani Weston (LC)

11 Namatjira Dr

1800 864 846

21 21 62 62 124 62

Note: 1. CALD, Chinese, Croatian, Eastern European, German

NSW & ACT 2021

27, 78, 211 12841 62 12857 97D 20135 3 12861 3 12848 3 12851

AgedCareGuide.com.au

Supported & Assisted Living (Advertisers only) PHONE (02)

Group Homes Australia Hunters Hill

29 Earl St

Hunters Hill 2110 1300 204 876 10

Group Homes Australia Northern Beaches

98 Alameda Way

Warriewood 2102 1300 204 876

Group Homes Australia Rose Bay

685 New South Head Rd

Rose Bay 2029 1300 204 876

Group Homes Australia St Ives

Various locations in

St Ives 2075 1300 204 876

Group Homes Australia Vaucluse

111 New South Head Rd

Vaucluse 2030 1300 204 876

Group Homes Australia Waverley

46 Carrington Rd

Waverley 2024 1300 204 876

Respite at Group Homes Australia

Various locations in

Sydney 2000 1300 204 876

Springwood Greens Assisted Living

79 Hawkesbury Rd

Sunrise Supported Living Forster/Tuncurry

11A Chapmans Rd

The Palazzo

5 Mary St

Tingira Hills Assisted Living Living

3 Violet Town Rd

Springwood 2777

4754 6000

Tuncurry 2428

5528 5001

Drummoyne 2047 1800 722 522 16 Mount Hutton 2290

12864

4904 0100

209

Sup por 24/ ted Liv 7 Em ing 24 / ergen Total cy 7S Com uperv Call isor mu Dom nity F acil es On tic Serv ities Site ice Pur Resta s cha u ran t Reg se iste r e Ren d Nu rse tal Sm all P ets We lcom e

BaptistCare Carey Gardens

19, 30, 102 12849

9999 9 9999 9 9999 9 9999 9 99 9 9 99 9 9 9999 9 9 99 99 9999999 9 9999 9999 99

9 9 9 9 9 9 9 9 9 9

Advert Page

DPS Web ID

136

38891

136

21161

136

21162

136

20225

136

22044

136

22045

136

38991

IBC, OBC

21242 18996

22161

IBC, OBC

21241

Aged Care Guide

NSW & ACT 2021

See page 156 a for definitions

Aged Care Homes with Extra Services

Advertisers only listed below. All extra service providers are also listed in the directory on pages 157-209 PHONE (02)

Advantaged Care at Barden Lodge

11 Barden Rd

Barden Ridge 2234 9532 2888

Advantaged Care Bondi Waters

47-51 O'Brien St

Bondi Beach 2026 9365 9365

Advantaged Care Georges Manor

111 Bellevue Ave

Georges Hall 2198 8713 0800

Advantaged Care Prestons Lodge

18 Melaleuca Pl

Prestons 2170 8763 8333

Anglicare Dorothy Boyt House

31 Raglan St

Malabar 2036 1300 111 278

Ashburn House Aged Care

20-34 Ashburn Pl

BaptistCare Shalom Centre

159-165 Balaclava Rd

Bayswater Gardens

65 St Albans St

Bella Vista Gardens

16 Fairway Dr

Bethshan Gardens Centre

30 Forest Rd

Wyee 2259 1300 275 227

Calvary Haydon Retirement Community

2 Jaeger Cct

Bruce 2617 1800 222 000

Chiswick Manor Care Community

2 Windward Pde

Coffs Harbour Grange Care Community

50 Lakes Dr

Courtlands Aged Care

15 Gloucester Ave

Durham Green Manor

153 Menangle Rd

Menangle 2568 4634 8000

Elizabeth Jenkins Place Aged Care Centre

8 Homestead Ave

Collaroy 2097 9454 0400

Ferndale Gardens Aged Care Facility

33 Jersey Ave

Greenhill Aged Care

190 Princes Hwy

Figtree 2525 4239 5400

Hillside at Figtree

190 Princes Hwy

Figtree 2525 4239 5400

Huntingdon Gardens Aged Care Facility

1-11 Connemarra St

Bexley 2207 8080 3850

IBIS Care Blakehurst

16-24 Cheddar St

Blakehurst 2221 9546 2159

IRT Kangara Waters

2 Joy Cummings Pl

Belconnen 2617

13 44 78

IRT Links Seaside

1 Ross St

Wollongong 2500

13 44 78

IRT Sarah Claydon

130 Princes Hwy

Milton 2538

13 44 78

IRT Woonona

4 Popes Rd

Woonona 2517

13 44 78

Killara Glades Care Community

95 Stanhope Rd

Lansdowne Gardens

11 Manns Ave

Neutral Bay 2089 9953 0000

Mareeba Aged Care

6 Rannoch Ave

Maclean 2463 6645 2966

Mark Moran Little Bay

1420 Anzac Pde

Little Bay 2036 8197 6100

Mark Moran Vaucluse

Gladesville 2111 1800 246 637 Macquarie Park 2113 1300 275 227 Abbotsford 2046 9712 0100 Norwest 2153 9672 6155

Chiswick 2046 9370 0600 Coffs Harbour 2450 6659 4800 North Parramatta 2151 1800 246 637

Mortdale 2223 9570 5555

Killara 2071 8467 3200

Cnr Old South Head Rd & Laguna St Vaucluse 2030 9366 7000

Minchinbury Manor

Cnr John St & Rupertswood Rd Rooty Hill 2766 9832 5800

Montefiore Residential Care Randwick

36 Dangar St

Moran Engadine

99 Caldarra Ave

Engadine 2233 9548 7777

Moran Kellyville

35 Goodison St

North Kellyville 2155 9881 4222

Moran Sylvania

29 Sylvania Rd

Sylvania 2224 9532 6222

Redleaf Manor Aged Care

16 Flavelle St

Concord 2137 8762 6000

RSL LifeCare John Edmondson VC Gardens

130 Tenth Ave

Austral 2179 8777 2000

RSL LifeCare RAC at RSL ANZAC Village

90 Veterans Pde

Narrabeen 2101 9982 6666

Seven Hills Aged Care

1 Crews Rd

Seven Hills 2147 9624 1088

St Brigid's Green

220 Maroubra Rd

Maroubra 2035 8097 1775

St Patrick's Green

40 Chapel St

Kogarah 2217 9097 9175

St Vincent's Care Services Edgecliff

2-6 Albert St

Edgecliff 2027 1800 778 767

Randwick 2031 8345 9135

Note: 1. Pages 161, 167, 175, 181, 185 * This section only includes organisations who have chosen to advertise

s W C DT F b H

of Sin Facilit gle y (B B e Boo edroom ds/Pla ked ces s w Extr Respit ith En ) suit a Se e Be es Pet rvices ds s on Sec Premis ure es D Sec emen ure ti a U G Spe arden nit cial is Tran t Palli sitio ative Ret n Care Care irem B ent eds L i vi ng O nsit e

Size

210

62 53 143 132 62 104 163 85 142 134 100 114 123 144 104 126 136 81 81 171 104 100 153 141 201 83 91 118 155 91 145 276 156 122 181 116 64 660 104 66 97 39

62 W 53 W 143 sW 100

TF DTF DTF s W DTF W TF 57 s W DTF W C DTF 85 s W DTF 126 s W DTF 124 W C DTF 100 W DTF 107 W DTF 123 s W C DTF

Note 1

20178

Note 1

19822

Note 1

18495

Note 1

20741 IFC-1, 98 14250 70 13702 27, 78, 211 13360 90 21234

H H

W D FbH 24 W DTF H 118 W DTF H 106 W DTF 70 W TF 70 W TF 113 s W DTF 86 W TF 100 s W DTF H 153 s W DTF H 101 s W DTF H 142 s W DTF H 35 W F 79 s W DTF 80 s W DTF b 155 s W DTF 91 s W DTF H 100 W C DTF 276 s W DTF 156 W DTF 120 W DT 181 W DTF W DTF 61 s W C DTF H 660 s W DTF H 14 W TF b 66 W DTF H 92 WCD F H 37 sW TF

Definitions see pages 148-149

DPS

Advert Web Page ID

90 20237 27, 78, 211 13066 118 18213 IBC, OBC 19827 IBC, OBC 18791 70 13189 106 38399 58 20564 5, 86 14291 106 61791 106 19725 5, 86 14265 11 13260 110 19424 110 19168 110 13531 110 13120 IBC, OBC 13378 90 18963 73 13007 65D 18531 65D 20480 158 14208 75 18212 72 20009 72 18876 72 18875 14-15 18292 19, 30, 102 20213 19, 30, 102 13585 68 13757 117 20017 117 20740 7 13502

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

NSW & ACT 2021

AgedCareGuide.com.au See page 156 a for definitions

Advertisers only listed below. All extra service providers are also listed in the directory on pages 157-209

1 Myra St

The Royce Manor

123 Mulgola Rd

Tweed River Care Community

7-9 Florence Pl

Tweed Heads 2485 07 5590 2800

Whiddon Easton Park

81 Belmont Rd

Glenfield 2167 1300 738 388

William Cape Gardens

40 Pearce Rd

Kanwal 2259 4392 4111

Size

PHONE (02)

Tallwoods Corner Aged Care Service

76 128 120 555 121

Wahroonga 2076 9847 3800 Penrith 2750 4720 5633

NSW & ACT 2021

Riverwood Retirement Living

Anglicare

Caddens Village

Caddens

Donald Robinson Village

Kirrawee

Flinders Village

Castle Hill

Glenhaven Green

Glenhaven

Goodwin Village

Woollahra

Gordon Quarter

Gordon

AREA

West Albury

Castle Hill Penrith South Hurstville Castle Hill

Nuffield Village

Castle Hill

Oran Park Village

Oran Park Turramurra

Rooty Hill Village

Rooty Hill

St Davids Village

Forestville

St Johns Village

Glebe

St Lukes Village

Dapto

St Stephens Village

Penrith

The Ponds Village

The Ponds

Warriewood Brook

Warriewood

Warrina Village

IBC, OBC 18792 28, 101 14205 90 18120

DTF

Features

Fees/Costs

PHONE (02)

9 6023 9700 9 1300 111 278 9 1300 111 278 9 1300 111 278 99 1300 111 278 9 1300 111 278 9 1300 111 278 9 1300 111 278 99 1300 111 278 9 1300 111 278 9 1300 111 278 99 1300 111 278 99 1300 111 278 9 1300 111 278 99 1300 111 278 9 1300 111 278 99 1300 111 278 9 1300 111 278 99 1300 111 278 99 1300 111 278 9 1300 111 278 9 1300 111 278 9 1300 111 278 99 1300 111 278 9

Stirling 6288 0198

Mowll Village

Rohini Village

106 38776

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n men Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Adria Care

Allity

Mary Andrews Village

171 19282

DPS Web Notes Advert Page ID

ORGANISATION Adria Care

Lemongrove Gardens Village

Type

ADRIA CARE to ANGLICARE

Hopetoun Village

66 sW TF 128 W DTF 120 W DTF 395 W C DTF 103

DPS

Advert Web Page ID

AgedCareGuide.com.au

Retirement Accommodation listed alphabetically by their Organisation*

VILLAGE

s W C DT F b H

Aged Care Homes with Extra Services

211

Castle Hill

Woodberry Village

Winston Hills

Woolooware Shores

Taren Point

9999 9 9999 9 999 99 9 9 9 99 9 9 9 9 9 9 9 9 9 999 9 99 9 9 99 9 9 99 9 9 99 9 9 99 9 9 99 9 9 9 9 9 999 9 Note 1 99 9 9 9 9 9 99 9 9 9 9 9 999 9 9 99 9 9 99 99 99 9 9 99 9 9

62 12857 14-15 19950 IFC-1, 98 20621 IFC-1, 98 14349 IFC-1, 98 13461 IFC-1, 98 18959 IFC-1, 98 13482 IFC-1, 98 38967 IFC-1, 98 13509 IFC-1, 98 38973 IFC-1, 98 13640 IFC-1, 98 13277 IFC-1, 98 13216 IFC-1, 98 19886 IFC-1, 98 13466 IFC-1, 98 38966 IFC-1, 98 13484 IFC-1, 98 13485 IFC-1, 98 13554 IFC-1, 98 13483 IFC-1, 98 20622 IFC-1, 98 18958 IFC-1, 98 13229 IFC-1, 98 12954 IFC-1, 98 14261

Note: 1. 99 extra apartments to be added to stage 2

* This section only includes organisations who have chosen to advertise

Definitions see pages 148-149

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

NSW & ACT 2021

Retirement Accommodation listed alphabetically by their Organisation* AUSTRALIAN UNITY INDEPENDENT & ASSISTED LIVING to CATHOLIC HEALTHCARE VILLAGE ORGANISATION Australian Unity Independent Constitution Hill Retirement Community & Assisted Living Elderslee Retirement Community

Greglea Retirement Community

AREA

Bateau Bay Penshurst Bateau Bay

Kiah Lodge Retirement Community

Bateau Bay

Mt Eymard Retirement Community

Bondi Bowral

Sienna Grange Retirement Community

Port Macquarie

The Governor's Retirement Community

Port Macquarie

The Heritage of Hunters Hill

Hunters Hill

Willandra Village & Bungalows Retirement Com'ty Cromer BaptistCare NSW & ACT

Aminya Village Angus Bristow Village Maranoa Village The Gracewood Retirement Village Warena Village

Calvary Retirement Communities

Alstonville Kellyville Bangor Wagga Wagga

Willandra Village

Macquarie Park Red Hill

Buckland Retirement Village

Springwood

Lyndhurst Retirement Village

Springwood

Dalton Gardens

Ryde

Ephesus Retirement Com'ty

Lambton

Mt Carmel Village

Maitland

Muswellbrook Village

Muswellbrook

Nazareth Village

Belmont North

St Francis Village

Eleebana

St Joseph's Village

Sandgate

St Luke's Village

Cooks Hill

Tanilba Shores Village Tours Terrace Village Catholic Healthcare

Elderslie

Watermark Yarra Rossa Buckland Aged Care Services

Baulkham Hills

Aquinas Court Retirement Village

Tanilba Bay Hamilton South Springwood

Bishop McCabe Retirement Village

Towradgi

Charles O'Neill Retirement Village

Mona Vale

Emmaus Retirement Village

Kemps Creek

McQuoin Park Retirement Village

Wahroonga

St Hedwig Village

Blacktown

St Mary's Retirement Village St Peter's Green Retirement Village The Bailly Retirement Village The Brighton Retirement Village The Haven Retirement Living

Berkeley Lane Cove North Orange Croydon Wagga Wagga

Features

Fees/Costs

DPS Web Notes Advert Page ID

PHONE (02)

9 9999 1300 899 301 9 9 9579 6444 999 9 1300 899 301 9 9 1300 899 301 9 9 9389 2777 9 99 1300 858 750 9 99 99 1300 899 759 9 999 1300 149 290 9 9 9 1300 650 640 9 9 1300 295 832 9 99 8896 3905 9 999 4648 7170 9 9 99 6698 5718 9 999 1800 116 550 9 999 4658 0882 9 9 6925 8660 9 99 9346 1340 9 99 1800 512 116 9 99 4752 2500 9 99 4752 2500 9 99 1800 222 000 9 99 1800 222 000 9 1800 222 000 9 9 1800 222 000 9 999 1800 222 000 9 9 1800 222 000 9 9 1800 222 000 9 9 1800 222 000 9 1800 222 000 99 9 1800 222 000 9 1800 225 474 9 999 1800 225 474 9 9 9 1800 225 474 99 99 1800 225 474 9 999 1300 221 271 9 999 1800 225 474 9 99 1800 225 474 9 999 1800 225 474 9 9999 1800 225 474 99 99 9 1800 225 474 9 9999 1800 225 474 99 99

Northmead 1300 294 519

Karagi Court Retirement Community Lifestyle Manor Retirement Community

Type

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

212

99 9 9

113 20664

9 9

113 12886

9 9

113 12874 113 12887 113 12885 113 18987 113 12895 113 18988 113 18986

99 9 9 9 9 9 9 999 999 99 999 9 9 9 Note 1 9 9 Note 1 9 9 99 99 99 99 99 99 99 99 99 999 999 9 9 999 9 9 9 999 999 9 9 999 9 9

113 14304 113 18990 27, 78, 211 13522 27, 78, 211 20895 27, 78, 211 19143 27, 78, 211 20133 27, 78, 211 13171 27, 78, 211 21132 27, 78, 211 13515 27, 78, 211 61678 144 13166 144 13837 118 13318 118 12937 118 21347 118 21346 118 21345 118 21348 118 13729 118 12936 118 21349 118 12938 24, 63 18569 24, 63 13884 24, 63 20811 24, 63 20808 24, 63 20812 24, 63 21049 24, 63 20809 24, 63 20814 24, 63 20810 24, 63 20607 24, 63 39052

Note: 1. Fee for home care service available * This section only includes organisations who have chosen to advertise

Definitions see pages 148-149

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

• Kellyville • Macquarie Park • Red Hill (ACT) • Wagga Wagga

214

Aged Care Guide

NSW & ACT 2021

Type

DPS Web Notes Advert Page ID

CHRISTADELPHIAN AGED CARE to IRT ORGANISATION Christadelphian Aged Care

VILLAGE

Courtlands Retirement Village Westcourt Retirement Units

AREA

PHONE (02)

9 1800 246 637 9 9672 6866 9 4349 2300 9 8097 1775 9 9097 9175 9

North Parramatta 1800 246 637 Westmead

Cranbrook Care

Cranbrook Residences

Evergreen Life Care

Yallambee Village

Greengate

St Brigid's Green

Maroubra

St Patrick's Green

Kogarah

Group Homes Australia

Fees/Costs

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation*

Norwest West Gosford

9 9

99 9 999 999 999 999

9 9

9 9 9 9 9 99 99

70 21465 70 14312 90 21507 163 38475 117 20017 117 20740

Hunters Hill

Hunters Hill 1300 204 876

See Supported and Assisted Living Table page 209

136 38891

Northern Beaches

Warriewood 1300 204 876

See Supported and Assisted Living Table page 209

136 21161

Sydney 1300 204 876

See Supported and Assisted Living Table page 209

136 38991

Rose Bay 1300 204 876

See Supported and Assisted Living Table page 209

136 21162

Respite at Group Homes Australia Rose Bay

St Ives 1300 204 876

See Supported and Assisted Living Table page 209

136 20225

Vaucluse

Vaucluse 1300 204 876

See Supported and Assisted Living Table page 209

136 22044

Waverley

Waverley 1300 204 876

See Supported and Assisted Living Table page 209

136 22045

St Ives

IBIS Care

Blakehurst Villas

IRT

Birch Villa

Corrimal

13 44 78

Braeside

Keiraville

13 44 78

Culburra Beach

13 44 78

Culburra Beach Dalmeny

Blakehurst 9546 2159

Dalmeny

13 44 78

Wollongong

13 44 78

Corrimal

13 44 78

Greenwell Gardens

Nowra

13 44 78

Harbourside

Kiama

13 44 78

Henry Brooks Estate at IRT Kanahooka

Kanahooka

13 44 78

Howard Court at IRT Pioneer Place

Wollongong

13 44 78

Diment Towers Edwina

Kangara Waters Links Seaside Macarthur Moruya Parkside at IRT Pioneer Place Peakhurst Sarah Claydon Seaview St Georges Basin Tarrawanna Gardens The Clyde Thomas Holt Kilpatrick Court Thomas Holt Kirrawee Thomas Holt Stafford Court Towradgi Park Towradgi Park Lodge William Beach Gardens at IRT Kanahooka Woonona * This section only includes organisations who have chosen to advertise

Belconnen

13 44 78

Wollongong

13 44 78

Campbelltown

13 44 78

Moruya

13 44 78

Wollongong

13 44 78

Peakhurst

13 44 78

Milton

13 44 78

Woonona

13 44 78

St Georges Basin

13 44 78

Tarrawanna

13 44 78

Batemans Bay

13 44 78

Sutherland 9545 4799 Kirrawee 9545 4799 Jannali 9545 4799 Towradgi

13 44 78

Towradgi

13 44 78

Kanahooka

13 44 78

Woonona

13 44 78

9 9 9 9 9 99 9 9 9 9 9 9 9 99 9 9 99 99 9 9 9 9 9 9 9 99 9 99 99

Definitions see pages 148-149

99 9 9 999 99 99 9 99 9 999 9 99 99 999 999 99 99 99 9 999 9 9 9 99 9 9 9 999 99

9 9

99 9 9 9 9 9 9

11 20970 110 13092 110 13133 110 14230 110 13228 110 14202 110 13108 110 13148

9 9 9 99 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9

110 13161 110 38993 110 13151 110 19424 110 19168 110 13072 110 13718 110 21489 110 14043 110 13531 110 13156 110 13746 110 13158 110 13761 110 19829 110 13346 110 20914 110 13090 110 13175 110 13073 110 13120

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

NSW & ACT 2021

AgedCareGuide.com.au Type

VILLAGE

AREA

The Landings Mark Moran Vaucluse

Opal HealthCare

Springwood Greens Assisted Living

Presbyterian Aged Care NSW & ACT

PHONE (02)

9 1300 535 000 9 9366 7000 9

North Turramurra 1300 840 215

Aspire Aged Care by LDK Mark Moran Group

Fees/Costs

DPS Web Notes Advert Page ID

LDK SENIORS' LIVING to RSL LIFECARE ORGANISATION LDK Seniors' Living

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation*

215

Greenway Vaucluse

9999 99999 99

9 9 99

67, 109, 139 38817 67, 109, 139 61764 65D 20480

Springwood 4754 6000

See Supported and Assisted Living Table page 209

IBC, OBC 21242

Tingira Hills Assisted Living

Mount Hutton 4904 0100

See Supported and Assisted Living Table page 209

IBC, OBC 21241

Tingira Hills Care Community

Mount Hutton 4904 0100

Ashfield Pitt Wood Retirement Village

Ashfield

Beecroft Retirement Village

Beecroft

Bowral Retirement Village

Bowral

Burwood Kirk Apartments

Burwood

Canberra St Andrew's Village

Hughes

Chatswood Retirement Village

Chatswood

Drummoyne Retirement Village - Iona

Drummoyne

East Gosford Retirement Village

East Gosford

Marsfield Retirement Village

Eastwood

Roseville Retirement Village

Roseville

Stockton Retirement Village

Stockton

The Terraces Retirement Village

Paddington

West Wyalong Retirement Village

West Wyalong

Retreat Care

Bangalor Retreat

Tweed Heads West

RSL LifeCare

Bayside @ Byron

Suffolk Park

Bimbimbie Park

Merimbula

Chauvel Village

Goonellabah

Cherrybrook Gardens

Cherrybrook

Coral Park

Page

Dumaresq Village

Nowra

El Alamein Village

Lyneham

Ironwood Village

Dungog

Kokoda Village

Ballina

Le Hamel Village Linton Village Long Khanh Lakefront Village Long Tan Village Ocean Drive - Pozières Retirement Village Retirement Village Dubbo Retirement Village North-Richmond Retirement Village Penrith Robert White Village Rowland Village

Port Macquarie Yass Canton Beach Newcastle Port Macquarie Dubbo North Richmond Penrith Condobolin Galston

RSL ANZAC Retirement Village

Narrabeen

Sanananda Park

Tura Beach

Soldier Settlers Villages * This section only includes organisations who have chosen to advertise

Griffith

9 99 99 1800 722 679 9 999 99 1800 722 679 9 99 1800 722 679 99 999 99 1800 722 679 9 99 999 6283 4999 9 99 9 9 1800 722 679 9 9 9 1800 722 679 9 999 9 9 1800 722 679 99 9 9 9 9 1800 722 679 99 99 99 1800 722 679 9 9 9 1800 722 679 99 9 1800 722 679 9 999 9 9 6972 3805 99 9 999 07 5599 9803 999 9999999 6639 2313 9 9999 9 9 6495 1421 99 99 999 6624 5010 99 99 999 9481 0578 9 9 99 6123 9000 9 999 999 4422 4488 9 9999 999 0437 476 700 99 999 999 4992 2144 9 9 9 9 6681 9000 9 99 9 9 6584 1258 9 9 99 9 9 6226 1899 9 9999 9 9 4396 4288 9 9 99 9 9 4009 4109 9 99 5555 5014 9 99 9 9 6882 8663 9 999 9 9 4502 8712 9 999 99 4748 9320 9 999 99 6895 6500 9 9 9 9 9 9653 4920 99 99 9 9 8978 4200 9 99 9 6495 9923 9 9 9 9 0419 781 701 99 99 9 9

Definitions see pages 148-149

IBC, OBC 12927 12 20640 12 13840 12 13841 12 21838 12 12852 12 13842 12 18936 12 13397 12 13845 12 13892 12 14048 12 13679 12 13925 64D 14010 19, 30, 102 21938 19, 30, 102 20952 19, 30, 102 18574 19, 30, 102 18935 19, 30, 102 20951 19, 30, 102 20799 19, 30, 102 20841 19, 30, 102 21203 19, 30, 102 20797 19, 30, 102 20498 19, 30, 102 21939 19, 30, 102 12884 19, 30, 102 39051 19, 30, 102 38466 19, 30, 102 38187 19, 30, 102 20801 19, 30, 102 38465 19, 30, 102 38185 19, 30, 102 20796 19, 30, 102 38184 19, 30, 102 20962 19, 30, 102 20553

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

NSW & ACT 2021

Type

Retirement Accommodation listed alphabetically by their Organisation* RSL LIFECARE continued to THE SALVATION ARMY AGED CARE ORGANISATION RSL LifeCare continued

VILLAGE

AREA

Taara Gardens

Tea Gardens 4997 2262

The Grange Lifestyle Village

Wagga Wagga 6926 4400

The Lakes of Cherrybrook

Cherrybrook 9875 3146

Tobruk Village Scalabrini Village

The Palazzo

Southern Cross Care (NSW & ACT)

Cardinal Gilroy Village

Austral 8777 2000 Drummoyne 1800 722 522 Cootamundra

Fatima Court

Caringbah

Freemason Village

Harden

Garran Village

Braddon

George O'Neill Court

Yarralumla

Haseler Court

Corowa

John Cahill Village

Maroubra

Karinya Village

Marsfield

Kildare Court

Caves Beach

Marsfield Village

Garran

Mawson Court

Lavington

Ozanam Village

Marrickville

Palm Villa

Plumpton

Patrick Minahan Village

Bateau Bay

Plumpton Village

Manly Vale

Reynolds Court

South Coogee

Santa Monica Village

Garran

South Coogee Village

Braddon

St Aloysius Village

Moama

St Joseph's Village

Parkes

St Martha's Village

Tweed Heads South

Temora Village

Banora Point

Thirroul Village

Temora

Thomas Dunlea Court

Thirroul

Thornton Park Village

Kirrawee

Village, Parkes WE O'Brien Court Young Village St Vincent's Care Services The Benevolent Society

DPS Web Notes Advert Page ID

99 9 9 9 9

Auburn Independent Living

Penrith Campbell Young Auburn

Heathcote

Mirrabooka Village

Hurstville

The Salvation Army Aged Care Macquarie Lodge Retirement Village

Arncliffe

Warringah Place Retirement Village

Collaroy

Woodport Retirement Village * This section only includes organisations who have chosen to advertise

Erina

999 99 99 99 999

9 99 99 99 99

See Supported and Assisted Living Table page 209

9 1800 870 427 9 1800 870 427 9 1800 870 427 99 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 632 314 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 958 003 9 1800 870 427 9 1800 870 427 9 1800 778 767 9 1800 778 767 9 1800 236 762 99 1300 456 227 9 9971 1933 9 4365 9368 9

Merrylands West 1800 870 427

Cootamundra Village

Fees/Costs

PHONE (02)

Thirlmere 0418 265 416

Tea Gardens Grange

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

216

Definitions see pages 148-149

99 99 9 9 99 9 99 99 99 9 9 9 99 99 9 99 99 99 99 99 9 9 9 999 9 999 99 999 9 999 999 9999

19, 30, 102 20798 19, 30, 102 20214 19, 30, 102 19888 19, 30, 102 12890 19, 30, 102 20802 59 22161 89 13455 89 38631

99 999 99 99 9 9 9 9 9 9 99 9 99 99 9 99 99 99 9 9 9 99 99 99

89 13474 89 38635 89 18856 89 18858 89 38637 89 38647 89 38649 89 38648 89 38627 89 38650 89 13475 89 38633 89 38484 89 19281 89 38636 89 12863 89 21481 89 21003 89 38634 89 38629 89 38630 89 18855 89 19280 89 13465 89 38371

99 9 9 9 9 9 99 99 999

89 18857 89 38632 7 21418 7 14032 20 12913 58 20834 58 14214 58 20832

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

NSW & ACT 2021

AgedCareGuide.com.au Type

ORGANISATION Tulich Family Communities

Uniting Independent Living

VILLAGE

Durham Green Lifestyle Village

Menangle

Kintyre Living Lifestyle Village

Dubbo

The Royce

Penrith Bankstown

Bowden Brae

Normanhurst

Bramley

Beecroft

Carinya Epping

Epping

Carinya Orange

Orange

Carlton Court

Granville

Caroona Goonellabah

Goonellabah

Caroona Woodburn

Woodburn

Chapman Close

Chatswood

Clifton

Crookwell

Colin McFadyen

Hurstville

Cooinda

Batemans Bay

Coombah Epping

Epping

Copeland Gardens

Beecroft

Denison Court

Hamilton

Farmborough Grove

Unanderra

Forest

Peakhurst

Hawkesbury Richmond

Richmond

Helene Walter Casino Independent Living

Casino

Kankama Liverpool

Liverpool

Kentgrove

Kenthurst

Killarney Mosman

Mosman

Koinonia Randwick

Randwick

Lakeview Shellharbour

Shellharbour

Lindfield

Manning

Nowra

Mawarra, West Pennant Hills

PHONE (02)

9 4634 8000 9 6884 2500 9 4720 5633 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 99 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9

Prestons 8784 2400

Bankstown Uniting Centre

West Pennant Hills

Mayflower Edina Bondi Junction

Bondi Junction

Mayflower Gerringong

Gerringong

Mayflower Pendle Hill

Old Toongabbie

Mayflower Rockdale Mayflower Wentworthville

Rockdale Wentworthville

Mayflower Westmead

Westmead

Mullauna

Blacktown

Nareen Gardens Bateau Bay

Bateau Bay

Nareen Terrace, Hamlyn Terrace Nareena Figtree

Fees/Costs

DPS Web Notes Advert Page ID

AREA

Blue Hills Village

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation* TULICH FAMILY COMMUNITIES to UNITING INDEPENDENT LIVING

217

Hamlyn Terrace Figtree

999 999 999 9999 99 999 99 99 999 999 99 9 99 99 9 99 99 9 99 999 9 9 999 99 99 99 99 9 99 9 9 99 99 9 99 999 999 9 999 9

106 14238 106 18918

99 9 9 9 9 9 Note 1 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 Note 1 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9

106 20778 106 38775 3 18957 3 19733 3 21253 3 13433 3 14271 3 13428 3 13292 3 13293 3 13693 3 13420 3 13401 3 13424 3 13432 3 13436 3 13411 3 18916 3 13500 3 20828 3 13396 3 18240 3 13643 3 20706 3 13689 3 13913 3 13430 3 13659 3 13410 3 13691 3 13418 3 13395 3 13518 3 13414 3 20830 3 18239 3 18226 3 20492 3 13419

Note: 1. Site currently undergoing redevelopment * This section only includes organisations who have chosen to advertise

Definitions see pages 148-149

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

218

Aged Care Guide

NSW & ACT 2021

Type

VILLAGE

AREA

Narla

Turramurra

Northaven West Pymble

West Pymble

Nulgara

Oatley

Pindari

Ryde

Pinewood

Earlwood

Salamander Bay

Scenic Court

Caves Beach

St Andrew's

North Tamworth

St Margaret's

Turramurra

The Garrison

Mosman

Tredinnick

Forestville

Wesley Heights

Manly

West Pymble Wirreanda

PHONE (02)

9 99 1800 864 846 9 99 1800 864 846 9 9 1800 864 846 9 99 1800 864 846 9 9 1800 864 846 9 99 1800 864 846 9 999 1800 864 846 9 9 1800 864 846 9 99 1800 864 846 9 9 1800 864 846 9 99 1800 864 846 9 99 1800 864 846 9 99 1800 864 846 9 99 1800 864 846 9 999 1800 864 846 9 99 5528 5001 9 9999 1300 738 388 9 9 1300 738 388 9 99 1300 738 388 9 99 1300 738 388 9 9 1300 738 388 9 99 1300 738 388 9 9 1300 738 388 9 99 1300 738 388 9 9 1300 738 388 9 99 1300 738 388 9 99 1300 738 388 99 99 1300 738 388 9 9

Belmont North 1800 864 846

Northaven Turramurra

West Pymble West Pennant Hills

Woodfield Terraces

Croydon

Village Projects

Sunrise Supported Living Forster/Tuncurry

Tuncurry

Whiddon

Adamstown Retirement Village

Adamstown

Belmont Retirement Village

Belmont

Glenfield Retirement Village

Glenfield

Hamilton Retirement Village

Hamilton

Kelso Retirement Village

Kelso

Largs Retirement Living

Largs

Laurieton Retirement Village

Laurieton

Maclean Retirement Village

Maclean

Narrabri Retirement Village

Narrabri

Redhead Retirement Village

Redhead

Wingham Retirement Village

Wingham

Yamba Retirement Village

Yamba

Fees/Costs

DPS Web Notes Advert Page ID

UNITING INDEPENDENT LIVING continued to WHIDDON ORGANISATION Uniting Independent Living continued

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation*

9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9

3 20491 3 13389 3 21504 3 13399 3 13536 3 13498 3 20489 3 13421 3 18227 3 13437 3 19735 3 13694 3 19732 3 13438 3 12883 3 13386 SL on site

99 Note 1 99 99 99 Note 1 99 99 99 99 99 99 999 99 Note 1

18996 28, 101 13173 28, 101 38582 28, 101 38587 28, 101 13447 28, 101 38588 28, 101 38558 28, 101 38563 28, 101 38561 28, 101 38583 28, 101 38586 28, 101 38585 28, 101 13449

Note: 1. Community & Home Care Services available

* This section only includes organisations who have chosen to advertise

Definitions see pages 148-149

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

Home Care Packages directory – Approved Providers Home Care Package (HCP) approved providers provide home care and support services to members of the community who live at home. If you’ve been approved for a Government funded Home Care Package of any type you may approach any Home Care Package approved provider to provide the services you need. Some providers may only provide services in one region while others can service multiple areas. On the following pages you’ll find alphabetical lists of approved providers in NSW and ACT. To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages. The list on page 220 is a quick reference guide to help you find in which group council districts are listed. For example Central Coast LGA is grouped under Northern Sydney. The colour coded maps on pages 150 –151 show you which council districts are grouped together.

How to read the HCP table The table on the next few pages lists Home Care Packages approved providers in alphabetical order, detailing the Home Care Packages level they offer and if they offer any package supplements. Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au. The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services, and medication assistance. The hours of care are increased at each level of care i.e. more hours of care and services are provided under Home Care Package Level 4 and the least under Home Care Package Level 1. Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged Y, people with housing needs or at risk of homelessness e, or for people who live in rural, remote or isolated areas t. The Cultural Environment g indicates providers offering services for people from culturally diverse backgrounds. Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

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The index below provides you with an alphabetical list of Councils and the regions they are grouped in.

Council District Bayside Blacktown Blue Mountains

Sydney Metro South Eastern Sydney

Council District

Sydney Metro

Council District

Hawkesbury

Western Sydney

Penrith

Western Sydney

Hornsby

Northern Sydney

Randwick Ryde

Sydney Metro Western Sydney South Eastern Sydney

Western Sydney

Hunters Hill

Northern Sydney

Burwood

Inner Western Sydney

Inner West

Inner Western Sydney

Strathfield

Inner Western Sydney

Northern Sydney

Camden

South Western Sydney

Ku-ring-gai

Northern Sydney

Sutherland

South Eastern Sydney

Campbelltown

South Western Sydney

Lane Cove

Northern Sydney

Sydney

Inner Western Sydney

Canada Bay

Inner Western Sydney

Lithgow

Western Sydney

The Hills

Western Sydney

Canterbury-Bankstown

Inner Western Sydney

Liverpool

South Western Sydney

Waverley

South Eastern Sydney

Central Coast

Northern Sydney

Mosman

Northern Sydney

Willoughby

Cumberland

Western Sydney

North Sydney

Northern Sydney

Wingecarribee

South Western Sydney

Northern Sydney

Fairfield

South Western Sydney

Northern Beaches

Northern Sydney

Wollondilly

South Western Sydney

Georges River

South Eastern Sydney

Parramatta

Western Sydney

Woollahra

South Eastern Sydney

Council District ACT Albury

Regional NSW ACT South Western NSW

Council District

Regional NSW

Council District

Regional NSW

Forbes

Western NSW

Newcastle

Northern NSW

Gilgandra

Western NSW

Oberon

Western NSW

Armidale

Northern NSW

Glen Innes Severn

Northern NSW

Orange

Western NSW

Ballina

Northern NSW

Goulburn-Mulwaree

Southern NSW

Parkes

Western NSW

Balranald

Western NSW

Greater Hume

South Western NSW

Port Macquarie-Hastings

Northern NSW

Bathurst

Western NSW

Griffith

South Western NSW

Port Stephens

Northern NSW

Bega Valley

Southern NSW

Gunnedah

Northern NSW

Queanbeyan-Palerang

Southern NSW

Bellingen

Northern NSW

Gwydir

Northern NSW

Richmond Valley

Northern NSW

Berrigan

South Western NSW

Hay

South Western NSW

Shellharbour

Southern NSW

Bland

South Western NSW

Hilltops

South Western NSW

Shoalhaven

Southern NSW

Blayney

Western NSW

Inverell

Northern NSW

Singleton

Northern NSW

Bogan

Western NSW

Junee

South Western NSW

Snowy Monaro

Southern NSW

Bourke

Western NSW

Kempsey

Northern NSW

Snowy Valleys

South Western NSW

Brewarrina

Western NSW

Kiama

Southern NSW

Tamworth

Broken Hill

Western NSW

Kyogle

Northern NSW

Temora

Byron

Northern NSW

Lachlan

Western NSW

Tenterfield

Cabonne

Western NSW

Lake Macquarie

Northern NSW

Tumbarumba

Carrathool

Northern NSW South Western NSW Northern NSW South Western NSW

South Western NSW

Leeton

South Western NSW

Tweed

Northern NSW

Central Darling

Western NSW

Lismore

Northern NSW

Upper Hunter

Northern NSW

Cessnock

Northern NSW

Liverpool Plains

Northern NSW

Upper Lachlan

Southern NSW

Clarence Valley

Northern NSW

Lockhart

South Western NSW

Uralla

Northern NSW

Cobar

Western NSW

Maitland

Northern NSW

Wagga Wagga

Northern NSW

Coffs Harbour

South Western NSW

Mid Coast

Northern NSW

Walcha

Northern NSW

Coolamon

South Western NSW

Mid Western

Western NSW

Walgett

Western NSW

Coonamble

Western NSW

Moree Plains

Northern NSW

Warren

Western NSW

South Western NSW

Murray River

South Western NSW

Warrumbungle

Western NSW

Weddin

Western NSW

Cootamundra-Gundagai Cowra

Western NSW

Murrumbidgee

South Western NSW

Dubbo

Western NSW

Muswellbrook

Northern NSW

Wentworth

Western NSW

Northern NSW

Nambucca

Northern NSW

Wollongong

Southern NSW

Narrabri

Northern NSW

Yass Valley

Southern NSW

Dungog Edward River

South Western NSW

Eurobodalla

Southern NSW

Narrandera

South Western NSW

Federation

South Western NSW

Narromine

Western NSW

NSW & ACT 2021

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221

These icons help you find the packages that are most suitable for you.

Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER

Care   3653Bridges Home Care Packages  Abel TasmanCommunity Community  Adssi In-home Support HomeCare Care Packages  Advance Diversity Services Help at Home Services  allcare  Alliance Community (NSW)  Anglican Care Home Care Central Coast Region  Anglicare At Home Southern Region  Anglicare At Home Sydney Metropolitan Region  ANHF Home Care Services  annecto at Home Support Inner West Sydney  at Home Support Nepean  annecto at Home Support South East Sydney   annecto at Home Support South West Sydney  annecto at Home Support Western Sydney   annecto Services Feros Care Central Coast (NSW)  AtAt Home Home Services Feros Care Inner West Sydney  Services Feros Care Northern Sydney   AtAt Home Services Feros Care South East Sydney   At Home Home Services Feros Care South West Sydney   Athena Care  AusCareNursing Home & Care  Australian ChineseCommunity Assoc Northern Centre   Australian Chinese Community Association City Centre   Australian Chinese Community Association Western Centre  Australian Home CareCommunity Services Metropolitan NSW  Australian Unity HC Service Sydney Region  Australian Unity Home CareWestern Alleena & Warrambucca Reg   Australian Unity Home Care Serv Calare Region  Australian Unity Home Care Service Central Coast Region   Australian Unity Home Care Service Daramulen Region   Australian Unity Home Care Service Service Region   Australian Unity Home Care Service EstnInnerSydney South West Region   Australian Unity Home Care Service Inner West Region   Australian Unity Home Care Service Macquarie Region   Note: 1. Arabic, Bosnian, Chinese, Greek, Italian, Macedonian, Maltese, Russian, Spanish

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Notes

1300 327 434 9645 3388 1300 578 478 9136 4788 1300 377 074 9310 6512 1800 733 553 1300 111 278 1300 111 278 9784 0868 1800 266 328 1800 266 328 1800 266 328 1800 266 328 1800 266 328 1300 763 583 1300 763 583 1300 763 583 1300 763 583 1300 763 583 0416 439 554 1300 455 322 9412 3488 9281 1377 9281 1377 1300 303 770 1300 160 170 1300 797 606 1300 160 170 1300 160 170 1300 797 606 1300 160 170 1300 160 170 1300 160 170 1300 160 170

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

Home Care Packages Supplement

PHONE (02)

1300 365 248

Packages for Veterans

8Z 8ZeYtR 8Z 8Zeg 8Zg 8ZetR 8R 8ZR 8ZetRg 8ZeR 8Zeg 8Zetg 8Zetg 8Zetg 8Zetg 8Zetg 8 8 8ZeR 8 8 8 8Z 8ZeYRg 8ZeYg 8ZeYRg 8ZeYR 8ZeR 8ZeRg 8ZetR 8ZeR 8ZeRg 8ZeYR 8ZeR 8ZeYR 8ZeR

2. Chinese, Indo-Chinese, Korean, LGBTIQ

Advert Page

DPS Web ID 21850 20764 22118

ATSI, CALD, LGBTIQ

13889

Note 1

14045 31 62018 18529 19235

CALD

IFC-1, 98 13230 IFC-1, 98 14097

Chinese, Vietnamese

19304

ATSI, CALD, LGBTIQ

21546

ATSI, CALD, LGBTIQ

21548

ATSI, CALD, LGBTIQ

21550

ATSI, CALD, LGBTIQ

21551

ATSI, CALD, LGBTIQ

20772 21469 21472 20731 21473 21474 61783 38987

Note 2

22012

Note 2

14143

Note 3

18277 20463 113 22233

ATSI

113 21063 113 22220 113 22236

ATSI

113 20987 113 21341 113 22234 113 19850 113 22235

3. Asian, CALD, Chinese, Indo-Chinese, LGBTIQ, Vietnamese

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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These icons help you find the packages that are most suitable for you.

Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER

PHONE (02)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Cultural Environment

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

Unity Home Care Service Ngangana & Wiradjuri Reg 1300 797 606 1234 8ZeYt g ATSI 113 22227  Australian R Unity Home Care Service Northern Sydney Region 1300 160 170 1234 8Ze 113 22240  Australian R Australian Unity Home Care Service Northern Sydney Region 1300 160 170 113 22239   Australian Unity Home Care Service South West Sydney Reg 1300 160 170 1234 8ZeR 113 19841 1234 8ZeYR  Australian Unity Home Care Service Southern Sydney 1300 160 170 1234 8ZeY 113 22228  Australian Unity Home Care Service Wangary Region R 1300 797 606 1234 8Ze g ATSI 113 13938   Australian Unity Home Care Services R 1300 160 170 1234 8Z 113 20189  Baldwin Living HomeServe NSW R 1800 911 989 1234 8Z Note 1 22073  Bankstown City Aged Care Home Based Care R 8717 0180 1234 8Ze 14095   Bannister In Home Care (NSW) R 1300 368 991 1234 8Ze 20709  BaptistCare At Home NSW 1300 275 227 1234 8ZeYt 27, 78, 211 13893  Beauty Point Retirement Resort R 8708 4700 1234 8 21819   Bethel Home Care 9797 3600 13054 1234 8  Connected Community Services Home Care Packages 9024 5500 1234 8Zeg NESB 20465  Better Living Home Care Packages (NSW) 1300 307 344 1234 8Z 22198  Better Clarke Central Coast At Home Support 1300 665 444 1234 8Ze g CALD, LGBTIQ 21320  Bolton R Clarke Gold Coast & Tweed Heads At Home Support 1300 775 227 1234 8Ze 18364  Bolton R Clarke Hunter At Home Support 1300 775 227 1234 8Z 18365  Bolton Clarke Illawarra At Home Support 1300 665 444 1234 8Zet g CALD, LGBTIQ 21321  Bolton R Clarke Sydney At Home Support 1300 665 444 1234 8Zet g CALD, LGBTIQ 19825  Bolton R YNA 9222 9648 1234 8 29 19241  Bower Aboriginal Association Home Care Packages 4350 0100 1234 8g ATSI 13890  Bungree Calvary Community Care Sydney 1300 660 022 118 18129 24 8ZeR  Candice Care NSW/ACT 1800 226 342 1234 8ZeYt 38289  Canterbury City Community Centre Home Care Packages R 9750 9344 1234 8Ze g CALD 21476  R Connect NSW 1800 370 575 1234 8ZeY g ATSI, LGBTIQ 17997  Care R Community Care Home Care Packages 1300 590 590 1234 8Zetg CALD 13135  Carrington Care 9718 7305 1234 8ZeY g Note 2 14144  CASS R Healthcare Home Care Serv Nepean/Blue Mountains 1800 225 474 1234 8Zt 24, 63 18949  Catholic R Healthcare Home Care Services Central Coast 1800 225 474 1234 8Zt 24, 63 18953  Catholic R Healthcare Home Care Services Central West 1800 225 474 1234 8Zt 24, 63 13779  Catholic R Healthcare Home Care Services Sydney 1800 225 474 1234 8Zt g Arabic, Russian 24, 63 13778   Catholic R CatholicCare Sydney Home Care Packages 13 18 19 1234 8ZeYRg CALD, Italian, Vietnamese 13973   CatholicCare Wollongong Your Life Your Way 4254 9342 1234 8ZeYtg Note 3 13903  CCNB Home Care Packages 1300 002 262 1234 8ZeY 14149   CHNC Home Care Packages R 3700 1234 8e 22276 Note: 1. Packages for clients in Baldwin Living retirement villages only 2. CALD, Chinese,9645Indo-Chinese, Korean, Vietnamese 3. NESB ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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These icons help you find the packages that are most suitable for you.

Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER

Council Community Care Services  CityCo.As.It.of Parramatta Home Care Packages (NSW)  Coast Community  Comfort Home CareConnections  Community Interlink Home Care  Concept Care  ConnectAbility Aust Ltd. - AC Serv - Senior Solutions  CORE Community Services   Dementia Caring  EACH Community Services  Home Care Packages (NSW)   EACH Call Nursing  First Five Good Home Care Services NSW  Focus ConnectFriendsMulticultural  Focus Home Care Home Care Packages Program  GHA@Home  Gilgai Aboriginal Home Care Packages  GWC Com'ty Services Inner West, Nth & South East Sydney  GWC Community Services South Western Sydney   GWC Community Services Western Sydney  HammondCare At Home Central Coast  HammondCare At Home Central West  HammondCare At Home North Sydney  HammondCare At Home South East Sydney  HammondCare At Home South West Sydney   HammondCare At Home Western Sydney & Nepean  Harbison Burradoo  HCA Home NSW  Healthe Community Central Coast   Healthe Community Hirondelle  Healthe Community Hunter Nursing  Help at Home by Montefiore   Note: 1. Arabic, Assyrian, Chinese, European, Lebanese, Muslim, Thai, Vietnamese 2. Chinese, Indo-Chinese, Vietnamese

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Notes

9564 0744 4343 1888 8964 8856 1300 203 203 1800 266 237 4962 1000 8717 1500 1300 792 691 9744 8017 1300 003 224 9600 6612 1300 787 581 4627 1188 9029 9084 1300 204 876 9832 3825 9516 2188 9516 2188 9516 2188 1800 826 166 1800 826 166 1800 826 166 1800 826 166 1800 826 166 1800 826 166 4868 6200 1300 422 111 4959 6711 9406 5066 4959 6711 1800 251 537

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 2 1234 1234 1234 1234 1234

Cultural Environment

Home Care Packages Supplement

PHONE (02)

9806 5121

Packages for Veterans

Advert Page

DPS Web ID 21589

8ZeRg 8ZeY 8Zt 8Zetg 8Ze 8ZeR 8Zeg 8ZR 8g 8ZetRg 8 8ZetR 8Zeg 8Z 8Z 8eg 8Zeg 8Zeg 8Zeg 8ZeRg 8ZetR 8ZeRg 8ZeRg 8ZeRg 8ZeRg 8 8ZeR 8ZeYR 8ZeYR 8tg 8ZeRg

CALD, Italian

13971

Fee for service available 13886 38406 ATSI

18844 38948 21665

Note 1

223 14061 21972

Note 2

14159

CALD

20137 21574 22261

CALD

14166 61511 136 38424

ATSI

13999

Greek

14145

Greek

21213

CALD, Greek

18271

ATSI, CALD

14092 18596

ATSI, CALD

14136

ATSI, CALD

18598

ATSI, CALD

14094

ATSI, CALD

21029 14282 22391

Note 3

38576 38772

ATSI, CALD Note 4

22029 75 20057

3. Also Includes Hydrotherapy and Mental Health programs 4. Hungarian, Italian, Jewish, Polish, Russian

Quality Multicultural Aged Care Services Home Modifications & Maintenance ATSI Untitled-8 Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background 1 7/1/21 10:49 am Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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These icons help you find the packages that are most suitable for you.

Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER

Home Care Packages Levels

PHONE (02)

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Cultural Environment

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

(NSW & ACT) 1300 764 433 1234 8Zt 21955  HenderCare R Nursing 1300 131 393 1234 8Zt 19902   Hills R Holdsworth Community 9302 3600 21640 1234 8  Home Care Assistance North West & Inner West Sydney 9051 1000 1234 8Ze 22006   Home Care Assistance Sydney City & East R 9158 3880 1234 8Z 38497   Home Caring 1300 875 377 1234 8Zg Note 1 39049  Home Instead Central Coast 4342 3477 1234 8 18801  Home Instead Penrith 4722 2256 1234 8 22096  Home Instead Sutherland Shire 9526 2659 1234 8 18803   Home Instead Sydney Eastern Suburbs 1300 791 172 1234 8 22089   Home Instead Sydney Hornsby & Hills District 9980 2226 1234 8 22093   Home Instead Sydney North Shore & Northern Beaches 9144 2322 1234 8 22091  Home Insteade Northern Rivers 6683 4597 20937 1234 8Zt  Home Support Services (NSW) 1800 854 300 1234 8Zet g ATSI, CALD 21871  integratedliving Australia New South Wales R 1300 782 896 1234 8Zet 13980   Interchange Australia Home Care Packages R 1300 112 334 1234 8Z 21582  IRT Home Care South East Sydney 13 44 78 1234 8ZeY 110 13907   IRT Home Care South West Sydney R 13 44 78 1234 8ZeY 110 13727  IWAA Home Care Services (NSW) R 8764 6425 1234 8ZeYt g Note 2 38678  JewishCare (NSW) Home Support Services R 1300 133 660 1234 8g Note 3 14137   Just Better Care NSW 1300 587 823 1234 8Z 35 18583  KinCare NSW 1300 110 254 1234 8Zet 18253  KNC Home Care Packages R 9988 4966 22191 1234 8Z  KOPWA Community Services 9412 0284 1234 8Zeg Note 4 19807  Let's Get Care (NSW) 1300 497 442 1234 8ZeYt 38281  Meditech Staffing: Home Care Packages R 9764 4488 1234 8Ze 76-77 38305  Multicultural Care Home Care Packages R 9718 6199 1234 8ZeY g CALD, NESB 13895  Our Lady of Consolation Home Care Services R 9832 5418 1234 8e g ATSI, CALD 13984  Oxley Home Care R 9986 2266 1234 8Ze 19151  PAC Central Coast Home Care Services R 1800 722 679 1234 8 12 61773  PAC Eastern Suburbs Home Care Services 1800 722 679 1234 8 12 21941   PAC Inner West Home Care Services 1800 722 679 1234 8e 12 20508  PAC Northern Sydney Home Care Services 1800 722 679 12 20511 1234 8e  PAWA Community Care Home Care Packages 9716 0036 1234 8Ze g Note 5 14175  Pearl Home Care - Greater Parramatta NSW R 0420 205 441 1234 8Z 23 61772  Note: 1. Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese 3. CALD, Eastern European, Hungarian, Jewish, Russian 5. CALD, Eastern European, European, Polish, Slavic 2. Arabic, Bosnian, CALD, Egyptian, Islamic, Lebanese, Muslim, South African, Turkish

4. African, Chinese, Italian, LGBTIQ

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These icons help you find the packages that are most suitable for you.

Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Cultural Environment

Home Care Packages Supplement

PHONE (02)

Notes

Advert Page

DPS Web ID

Pearl Home Care - Sydney Inner West NSW 1300 011 018 1234 8Z 23 61999  Home Care - Sydney North East 8407 9169 1234 8Z 23 51755  Pearl Pearl Home Care Sydney North West NSW 0426 971 231 23 62000 1234 8Z  Pearl Home Care - Sydney Outer West 8004 7137 1234 8Z 23 51757  People First Healthcare 03 9402 9533 1234 8ZeYt g Note 1 38676  Prestige Inhome Care Packages Sydney R 9387 1039 1234 8Z 38923  Regal Health 9264 4555 1234 8Z 19819  RFBI Care at Home 1300 848 076 1234 8Ze 39030   RFBI Care at Home - South Western Sydney 1300 848 076 1234 8Z 39031  RFBI Care at Home Central Coast 1300 848 076 1234 8Ze 21393  Right at Home Macarthur Penrith 1300 363 802 1234 8Z 38322  Right at Home Padstow St George 1300 363 802 1234 8Z 38323    Right at Home RightCare 1300 363 802 22069 1234 8Zt  Right at Home Sydney Eastern Suburbs 1300 363 802 1234 8 38682  at Home Sydney North West 1300 363 802 1234 8Z 38320   Right at Home Sydney Northern Beaches 1300 363 802 1234 8Z 38328  Right at Home Sydney The Hills 1300 363 802 1234 8Z 38329   Right LifeCare at Home Central - Narrabeen 1300 853 146 1234 8Ze 19, 30, 102 19853   RSLRumbalara R & Disability Services (NSW) 03 5822 2866 1234 8Zet g ATSI 18845  Salvation ArmyPositiveAgedAgeing R Care Arncliffe 9556 6900 1234 8ZeY 58 13803  Senior Helpers Wollongong R 4200 1386 1234 8Z 38421  Southern Cross Aged Support Services 1800 989 000 1234 8eY 14152   Southern Cross Care Home Care Hunter & Central Coast 1800 870 427 89 38661 1234 8ZeYtR  Southern Cross Care Home Care Lower Hunter 1800 870 427 1234 8ZeYt 89 38660  Southern Cross Care Home Care Northern & Inner Sydney R 1800 870 427 1234 8ZeY 89 38652  Southern Cross Care Home Care South East Sydney R 1800 870 427 1234 8ZeY 89 38658  Southern Cross Care Home Care South West Sydney R 1800 870 427 1234 8ZeY 89 38653  Southern Cross Care Home Care Western Sydney R 1800 870 427 1234 8ZeYt 89 38654  Southern Cross Care Home Services R 1800 870 427 1234 8Z 89 21527  Southern Highlands Home Care (SHHC) 4861 1329 1234 8 38449  St Luke's Care Home and Community Services 9356 0305 1234 8Ze 14087  St Simeon Healthcare (NSW) R 8645 4010 1234 8g Note 2 145 22026   St Vincent's Care Services Community Living 1800 778 767 7 14032 1234 8  St Vincent's Care Services Community Living NSW 1800 778 767 1234 8Zet 7 22000  Start Nursing Services R 8883 3207 1234 8ZeY g CALD 38518  R Note: 1. ATSI, African, Arabic, Assyrian, Bengali, Bosnian, CALD, Chinese, Croatian, Egyptian, Greek, Hindi, Indian, Indonesian, Islamic, Italian, LGBTIQ, 2. CALD, Eastern European, Macedonian, NESB, Lebanese, Macedonian, Malaysian, Maltese, Muslim, Pacific Islander, Singaporean, South African, Sri Lankan, Tamil, Thai, Turkish, Vietnamese

Russian, Slavic, Ukrainian

226

Aged Care Guide

NSW & ACT 2021

These icons help you find the packages that are most suitable for you.

Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

General packages suitable for all eligible clients



Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan

Home Care Packages Levels

SERVICE PROVIDER

PHONE (02)

Sydney Multicultural Community Services

9663 3922

Multicultural Services Aged Care Services  SydWest The Benevolent Society - Comt'y Care - Sth West Syd/Sthn Highlands  The Benevolent Society Mountains  The Benevolent Society -- HCPHCP -- Hawkesbury/Blue Southern Sydney/Inner West

  The Benevolent Society - Home Care Packages - Eastern Suburbs   The Benevolent Society - Home Care Packages - Northern Sydney   The Co-operative Life Aged Care Services  The Cooperative Life  The Salvation Army Community Care (NSW)  Tripoli & Mena Association Home Care Packages   Uniting Home and Community Care NSW  Uniting Veterans Home Care  UPA Sydney Home Care Services  VMCH Home Care Services Regional Northern NSW  Warrigal Home Services Southern Highlands  Wendy's Home Care  Wesley Mission Home & Carer Support Services Central Coast  Wesley Mission Home & Carer Support Services Inner West Sydney   Wesley Mission Home & Carer Support Services North Sydney   Wesley Mission Home & Carer Support Services South East Sydney   Wesley Mission Home & Carer Supp Serv West & South West Sydney  Wesley Mission Home & Carer Support Services Nepean  Whiddon Central West Community Care  Whiddon South West Sydney Community Care  Wyanga Aboriginal Aged Care Program   Yarrabee Community Aged Care  Your Aged Care at Home  Note: 1. CALD, Chinese, Italian, LGBTIQ, Spanish

2. Arabic, Burmese, CALD, Croatian, Filipino, Hindi, Maltese, Polish, South Asian, Tamil 3. Arabic, Chinese, Greek, Indian, Italian, South Asian, Vietnamese

9621 6633 1800 236 762 1800 236 762 1800 236 762 1800 236 762 1800 236 762 1300 494 117 9698 7194 1300 111 227 9758 1366 1800 864 846 1800 864 846 8197 9306 1800 698 624 1800 927 744 4587 5999 4352 3880 9641 7088 9907 1481 8522 2200 8887 4977 8887 4966 1300 738 388 1300 738 388 9319 7175 6686 9855 8764 3669

Packages for people who live in rural, remote or isolated areas

Cultural Environment

Home Care Packages Supplement

Notes

1234 1234 1234 1234 1234 1234 1234 234 234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Packages for Veterans

Advert Page

Note 1 8ZeRg Note 2 8Zeg 8ZeYtg ATSI, CALD 8ZeYtg ATSI, CALD ATSI, CALD 8ZeYg ATSI, CALD 8ZeYg ATSI, CALD 8ZeYg CALD, LGBTIQ 8tg 8Z 8ZeR Arabic 8Zg 8ZeYtR 8ZeYtR 8ZeR 8ZeYtRg ATSI, CALD 8Zet 8ZR 8ZeR 8ZeYRg CALD 8ZeYRg Note 3 8eR 8ZeYRg Note 4 8Ze 8t 8Z ATSI 8Zeg ATSI 8etg 8ZeYRg Note 5

DPS Web ID 14220 13981

20 20684 20 14062 20 14064 20 18970 20 14063 38414 21047 58 38376 13982 3 61691 3 61701 19565 19318 13783 19272 22170 13931 13927 14151 13986 21318 28, 101 14228 28, 101 14205 14142 18892 14103

4. Arabic, Chinese, Greek, Indian, Italian 5. Arabic, CALD, Eastern European, Egyptian, Islamic, Latvian, Lebanese, Muslim, NESB, Pacific Islander, Vietnamese

NSW & ACT 2021

AgedCareGuide.com.au

227

These icons help you find the packages that are most suitable for you.

ACT Northern NSW South Western NSW Southern NSW Western NSW

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER

nnnn 3Bridges Community Home Care Packages n Adventist Senior Living Home Care Services n Allawah Lodge Aged Care Facility nnnn allcare nnnn Alliance Community (NSW) n Anglican Care Home Care Hunter Region n Anglican Care Home Care Manning Region n Anglicare At Home Southern Region annecto at Home Support ACT n n annecto at Home Support Far West NSW n annecto at Home Support Mid North Coast At Home Services Feros Care Canberra n n At Home Services Feros Care Far North Coast (NSW) n At Home Services Feros Care Hunter n At Home Services Feros Care Illawarra n At Home Services Feros Care Mid North Coast (NSW) nnnn Athena Nursing Care AusCare Home & Community Care n nnnn Australian Home Care Services Regional NSW n Australian Unity Home Care Service Bundjalung Region n Australian Unity Home Care Service Calare Region n Australian Unity Home Care Service Central Coast Region n Australian Unity Home Care Service Daramulen Region n Australian Unity Home Care Service Far North Coast NSW Region n Australian Unity Home Care Service Far North Coast Region n n Australian Unity Home Care Service Far West NSW Region n n Australian Unity Home Care Service Farrer Region n n Australian Unity Home Care Service Hunter Valley Region n Australian Unity Home Care Service Illawarra North Region n Australian Unity Home Care Service Illawarra South Region n n Australian Unity Home Care Service Lachlan Region n Australian Unity Home Care Service Lower Mid Nth Coast NSW Reg n n Australian Unity Home Care Service New England Region n Australian Unity Home Care Service Newcastle Region n n Australian Unity Home Care Service Ngangana & Wiradjuri Region n Australian Unity Home Care Service Northern New England Region

Home Care Packages Levels

4977 0004 6927 3521 1300 377 074 9310 6512 1800 733 553 1800 733 553 1300 111 278 1800 266 328 1800 266 328 1800 266 328 1300 763 583 1300 763 583 1300 763 583 1300 763 583 1300 763 583 0416 439 554 1300 455 322 1300 303 770 1300 797 606 1300 160 170 1300 160 170 1300 797 606 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 797 606 1300 160 170

Packages for Veterans

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

Home Care Packages Supplement

Notes

PHONE (02)

1300 327 434

Packages for people who live in rural, remote or isolated areas

Advert Page

8ZeYtR 8 8t 31 8ZetR 8R 8ZeR 8t IFC-1, 98 8ZetRg CALD 8ZeYtg ATSI, CALD, LGBTIQ, NESB ATSI, CALD, LGBTIQ 8Zetg ATSI, CALD, LGBTIQ 8Zetg 8 8Ze 8 8 8Z 8 8Z 8ZeYtR 113 8ZetRg ATSI 113 8ZetR 113 8ZeR ATSI 113 8ZeRg 113 8ZetR 113 8ZetRg ATSI 113 8ZetR 113 8ZetR 113 8ZetRg ATSI 113 8ZeYR 113 8ZeYtR 113 8ZetR 113 8ZetR 113 8ZetR 113 8ZeR 113 8ZeYtRg ATSI 113 8ZetR

DPS Web ID 20764 38480 13305 62018 18529 13820 13297 13230 21545 21056 21547 21475 18268 21470 21471 20010 61783 38987 21605 13785 22220 22236 20987 22218 19287 22223 22221 19849 21340 22232 22226 22215 22216 22237 22227 19851

228

Aged Care Guide

NSW & ACT 2021

These icons help you find the packages that are most suitable for you.

ACT Northern NSW South Western NSW Southern NSW Western NSW

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER

nnn Australian Unity Home Care Service Southern Highlands Region nnn Australian Unity Home Care Service Sturt Region n Australian Unity Home Care Service Upper Mid North Coast NSW n Australian Unity Home Care Service Weja Region n Australian Unity Home Care Service Western Plains Region nnnn Australian Unity Home Care Services n Awabakal Aged Care n Banksia Villages n Bannister In Home Care (NSW) BaptistCare At Home ACT n nnnn BaptistCare At Home NSW n BBCR Home Care Packages n Bega & District Nursing Home Better Living Home Care Packages (ACT) n n n Bilyara Hostel n Biripi Aboriginal Aged & Community Care n Blue Haven In Home Care n Boggabri John Prior Multi Purpose Service n Bolton Clarke Far North Coast (NSW) At Home Support nnnn Bolton Clarke Gold Coast & Tweed Heads At Home Support nnnn Bolton Clarke Hunter At Home Support nnnn Bolton Clarke Illawarra At Home Support n Bolton Clarke Port Macquarie At Home Support n Booroongen Djugun Aged Care Facility n Bundaleer Care Services Calvary Community Care ACT n n Calvary Community Care Hunter n Calvary Community Care Manning Taree nnnnn Candice Care NSW/ACT n Canowindra Community Care n n Care Connect NSW n Carexcell Community Care n Carrathool Shire Council Multi Service Outlet n CASS Care n Catholic Healthcare Home Care Services Central West

Note: 1. ATSI, Chinese, Muslim, Vietnamese

Home Care Packages Levels

1300 160 170 1300 160 170 1300 797 606 1300 160 170 1300 160 170 4907 8555 4471 6621 1300 368 991 1300 275 227 1300 275 227 4422 7422 6492 7777 1300 307 344 6341 1666 6550 0788 4203 4055 6749 7000 1300 775 227 1300 775 227 1300 775 227 1300 665 444 1300 665 444 6560 2100 6585 2811 1300 660 022 1300 660 022 1300 660 022 1800 226 342 07 5523 0311 1800 370 575 6651 1649 6961 7600 9718 7305 1800 225 474

2. CALD, Chinese, Indo-Chinese, Korean, Vietnamese

Packages for Veterans

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 2 1234 1234 1234 1234 1234 1234 1234 1234 24 24 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

Home Care Packages Supplement

Notes

PHONE (02)

1300 160 170

Packages for people who live in rural, remote or isolated areas

Advert Page

113 8ZetR 113 8ZetR 113 8ZetR 113 8ZetRg ATSI 113 8ZetR 113 8R ATSI 8ZeRg 8Zt 8Ze 8ZeYtRg Note 1 27, 78, 211 27, 78, 211 8ZeYtR ATSI, CALD, LGBTIQ 8Zetg 8ZetRg ATSI 8Z ATSI 8Zetg ATSI 8ZeYg 8ZeR ATSI 8tg 8ZetRg CALD, LGBTIQ 8ZeR 8Z 8ZetRg CALD, LGBTIQ 8ZetRg CALD, LGBTIQ ATSI, CALD 8tg 8ZeYtR 118 8ZeR 118 8ZeR 118 8ZeR 8ZeYtR ATSI 8Zeg 8ZeYRg ATSI, LGBTIQ ATSI 8Ztg 8Ze 8ZeYRg Note 2 24, 63 8ZtR

DPS Web ID 22225 22222 22217 13976 13983 20189 13730 13868 20709 17218 13893 14130 13257 38353 13599 13995 13904 14338 21323 18364 18365 21321 21322 13854 14340 18538 13731 13996 38289 13952 17997 18867 21626 14144 13779

ACT Northern NSW South Western NSW Southern NSW Western NSW

NSW & ACT 2021

n n

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER

1800 225 474

Catholic Healthcare Home Care Services Mid North Coast

1800 225 474

Catholic Healthcare Home Care Services Riverina Murray CatholicCare Wollongong Your Life Your Way

n CCA Home Care n Cessnock Home Care & Support Services nnnn Churches of Christ in Queensland CC South Coast n Co.As.It. Home Care Packages (NSW) n Community Care Options n Community Gateway Kempsey n Community Gateway Nowra n Community Gateway Wollongong nnnn Community Interlink Home Care

1800 225 474 1800 225 474 4254 9342 5525 3600 4019 9700 07 5539 7600 9564 0744 6650 2000 1300 657 473 1300 657 473 1300 657 473 1300 203 203

Community Options - Home Care Packages

6295 8800

Community Services #1

6126 4700

nnnn Concept Care n ConnectAbility Australia - Aged Care Services - Senior Solutions n Cooinda Aged Care Facility n Coolamon-Ganmain Multi Purpose Service n CPL Aged Care Services NSW n Crowley Care n CÜRA Home Care Packages n Cypress View Lodge n nn Dementia Caring n Dungog & District Neighbourcare n Dyirri-Bang-Gu Aboriginal Corporation Aged Care Service n EACH Home Care Packages (NSW) n Finley Regional Care Complete Care n n Five Good Friends Home Care Services NSW n n Focus Home Care Focus Home Care n n Forrest Community Services Griffith n Forrest Community Services Tumut n Forrest Community Services Wagga Wagga n Glen Innes Severn Council Life Choices - Support Services n GoCo Care n Goodooga Health Service Community Care n n Goodwin Home Care

AgedCareGuide.com.au

Home Care Packages Levels

1800 266 237 4962 1000 6842 0888 6927 3303 1800 275 753 1300 139 099 07 5527 8011 6954 4202 1300 792 691 4992 3348 6964 0518 1300 003 224 03 5883 9600 1300 787 581 9029 9084 9029 9084 6964 0088 6947 9144 6932 3009 6730 2500 6740 2240 6829 6311 6175 5650

1234 1234 1234 1234 1234 234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 4 1234 1234 1234 234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 12 1234

229

Home Care Packages Supplement

Notes

PHONE (02)

Catholic Healthcare Home Care Services Hunter

n Catholic Healthcare Home Care Services Orana n

DPS Web ID

Advert Page

8ZtR 8ZtR 8ZtR 8ZtR 8ZeYtg NESB 8ZetR 8Ze 8Ze CALD, Italian 8ZeRg 8Zet 8Zet 8Zet CALD 8Zetg ATSI 8Zetg 8ZeR 8ZeYtRg Note 1 8Ze 8ZeR 8ZtR 8t 8Z 8ZetR Note 2 8Zeg 8Zet 8ZR 8Zet Note 3 8Zetg 8ZetRg CALD 8Zt 8ZetR 8Z 8Z 8t 8Zt 8t ATSI 8Zetg 8ZetRg ATSI ATSI 8tg 8ZtR

24, 63 19855 24, 63 13777 24, 63 13781 24, 63 18572 13903 14126 21214 17437 13971 14161 13924 22013 13933 18844 38974 38640 38948 21665 14237 18925 21587 14223 17404 13598 21972 13929 13950 20137 13265 22261 61511 61511 19219 13949 13771 14133 14164 13957 17221

Note: 1. Chinese, Croatian, Spanish 2. ATSI, Asian, Bosnian, CALD, Chinese, Croatian, Dutch, Eastern European, Filipino, Former Yugoslavian, French, German, Greek, Hungarian, Italian, Korean, LGBTIQ, Latin American, Macedonian, NESB, Northern European, Pacific Islander, Polish, Russian, Serbian, Singaporean, Spanish 3. ATSI; Also other cultural groups within Darling Point & surrounding regions ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

230

Aged Care Guide

NSW & ACT 2021

These icons help you find the packages that are most suitable for you.

ACT Northern NSW South Western NSW Southern NSW Western NSW

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER

PHONE (02)

GWC Community Services Hunter

9516 2188

n GWC Community Services Illawarra n HammondCare At Home ACT HammondCare At Home ACT n n HammondCare At Home Batehaven n HammondCare At Home Central West n HammondCare At Home Coffs Harbour n HammondCare At Home Far West NSW n HammondCare At Home Horsley n HammondCare At Home Hunter n HammondCare At Home Merimbula n HammondCare At Home Scone n HammondCare At Home Shoalhaven nnnn HCA Home NSW n Healthe Community Central Coast n Healthe Community Hunter Nursing n Healthe Community Mayo Home Nursing nnnnn HenderCare (NSW & ACT) n Home Care Assistance Newcastle Hunter n Home Care Assistance North Coast n Home Caring n Home Instead Mid North Coast n Home Instead Newcastle n Home Instead Wollongong nnnn Home Instead Northern Rivers n Home Nursing Group Home Support Services (NSW) n n Hunter Community Services n Illawarra Aboriginal Corporation Home Care n Inasmuch Community Residential Aged Care integratedliving Aust Australian Capital Territory n nnnn integratedliving Australia New South Wales n Interchange Australia Home Care Packages n Intereach Community Support IRT Home Care ACT n

Note: 1. Also Includes Hydrotherapy and Mental Health programs 2. ATSI, CALD, French, German

9516 2188 1800 826 166 1800 826 166 1800 826 166 1800 826 166 1800 826 166 1800 826 166 1800 826 166 1800 826 166 1800 826 166 1800 826 166 1800 826 166 1300 422 111 4959 6711 4959 6711 6539 3600 1300 764 433 4089 3000 6646 3527 1300 875 377 6583 9944 4945 4316 4295 6829 6683 4597 1300 698 693 1800 854 300 4937 4555 4228 1585 4441 1666 1300 782 896 1300 782 896 1300 112 334 1300 488 226 13 44 78

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Packages for Veterans

Home Care Packages Supplement

Notes

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 2 1234 1234 1234 1234 1234 1234

Cultural Environment

8Zg 8eg 8ZetR 8ZetR 8ZetR 8ZetR 8ZeR 8ZetR 8ZetRg 8ZeRg 8ZetR 8ZeR 8ZetR 8ZeR 8ZeYR 8tg 8ZtRg 8ZtR 8ZetR 8ZeYtR 8g 8 8Z 8 8Zt 8Zet 8ZetRg 8Zt 8eg 8Zt 8ZetR 8ZetR 8Z 8Zet 8ZeYR

Advert Page

DPS Web ID

Greek

21215

Greek

18272 22016 22016 21309 18596 22021 22017

ATSI, CALD

14091

ATSI, CALD

14093 22053 22022 18597 22391

Note 1

38576

ATSI, CALD

22029

Note 2

18843 21955 21931

Note 3

21932

Note 4

39049 18802 38500 21505 20937 20221

ATSI, CALD

21871 21653

ATSI

13905 13608 21311 13980 21582 18274 110 17223

3. Servicing clients with cognitive issues 4. Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese

ACT Northern NSW South Western NSW Southern NSW Western NSW

NSW & ACT 2021

n n n n

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER

13 44 78

IRT Home Care Illawarra

13 44 78

IRT Home Care South Coast

13 44 78

ItSoWel Home Support Services

4228 8222

n Jerilderie Multi Purpose Service Just Better Care ACT n nnnn Just Better Care NSW KinCare ACT n nnnn KinCare NSW n Kirinari Transport Services KNC Home Care Packages n n Kyogle Multi-Purpose Service nnnn Let's Get Care (NSW) n Life Without Barriers Far North Coast NSW n Life Without Barriers New England n Life Without Barriers Southern NSW n Lifebridge Australia n Lifetime Connect Limited - Aged Com'ty Wellness Nambucca Valley nn n LiveBetter Community Services NSW n Lutheran Aged Care Home Care Services (NSW) n Magenta Community Services Northern Rivers Region n Maitland Community Care Services n Marco Polo Woonona Care Services n MCCI Home & Community Care Services n McLean Care Home & Community Services n n Meditech Staffing: Home Care Packages n Mercy Health Home Care Services Albury Mercy Health Home Care Services Canberra n n Mercy Health Home Care Services Young n Mercy Services Home Care Packages n Merton Court Hostel n MidCoast Assist nn NAC Aged Care Home Support NAC Aged Care Home Support n n Nimbin Multi Purpose Service n Northern Settlement Services Multicultural Aged Care Services n NovaCare Home Care Packages n NSW Home Support Services n NVC PAC ACT Home Care Services n

Home Care Packages Levels

Notes

6817 8777 03 5886 6700 1300 587 823 1300 587 823 1300 110 254 1300 110 254 6041 2299 9988 4966 6630 0400 1300 497 442 1800 935 483 1800 935 483 1800 935 483 1800 043 186 6568 2522 1800 580 580 6060 4000 0499 028 882 4932 5755 4222 9500 4229 7566 1300 791 660 9764 4488 6024 9508 6256 9600 6384 1010 4962 6680 6547 2684 1300 658 830 6226 3799 6226 3799 6689 1400 4969 3399 1300 363 654 1300 770 118 6598 5000 1800 722 679

1234 1234 1234 1234 1234 2 1234 1234 1234 1234 1234 1234 1 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1 1234 1234 1234 1234 1234

231

Home Care Packages Supplement

PHONE (02)

IRT Home Care Far South Coast

n Jack Towney Hostel

AgedCareGuide.com.au

8ZeYtR 8ZeYR 8ZeYtR 8 8Zetg 8tg 8Z 8Z 8ZetR 8ZetR 8 8Z 8 8ZeYtR 8ZetRg 8ZetRg 8ZetRg 8ZeYtR 8etg 8ZetR 8Zt 8Z 8 8Z 8Zg 8Zetg 8ZeR 8ZeYtR 8ZeYRg 8ZeYtR 8ZeYRg 8ZetR 8ZetR 8Zetg 8Zetg 8 8Zeg 8Zet 8ZetR 8t 8e

Advert Page

DPS Web ID

110 38469 110 13968 110 13786 21643 ATSI

13056

ATSI

14330 35 18774 35 18583 14096 18253 38851 22191 18891 38281

ATSI, CALD, LGBTIQ, NESB 20765 ATSI, CALD, LGBTIQ, NESB 20766 ATSI, CALD, LGBTIQ, NESB 22280 21603 ATSI, CALD, LGBTIQ

14105 25 13947 13939 38355 38917 20784

CALD, LGBTIQ

22014

ATSI

20483 76-77 38305 71 19324

ATSI

71 19323 71 14086

LGBTIQ

14171 13443 21317

ATSI, CALD, LGBTIQ

18278

ATSI, CALD, LGBTIQ

18278 13951

Note 1

14154 13735 19269 38441 12 21942

Note: 1. CALD, Chinese, Filipino, LGBTIQ, NESB, Samoan, Spanish, Tongan, Vietnamese

232

Aged Care Guide

NSW & ACT 2021

These icons help you find the packages that are most suitable for you.

ACT Northern NSW South Western NSW Southern NSW Western NSW

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER

PHONE (02)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Cultural Environment

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

1800 722 679 1234 8et 12 20509 n PAC Hunter Home Care Services 1800 722 679 1234 8et 12 21071 n PAC Illawarra Home Care Services 1800 722 679 1234 8et 12 20510 n PAC New England Home Care Services 8407 9169 1234 8Z 23 51755 nnnn Pearl Home Care - Sydney North East 8004 7137 1234 8Z 23 51757 nnnn Pearl Home Care - Sydney Outer West 03 9402 9533 1234 8ZeYt g Note 1 38676 nnnn People First Healthcare R Pinnacle Community Services Cootamundra 6942 7786 21667 1234 8t n 6977 1326 1234 8ZeYt g ATSI, CALD, LGBTIQ, NESB 21666 n Pinnacle Community Services Temora R 1800 620 356 1234 8Z 21606 n Port Stephens Veterans and Citizens Aged Care 9264 4555 1234 8Z 19819 nnnn Regal Health 1300 848 076 1234 8Ze 39030 nn nn RFBI Care at Home 1300 848 076 1234 8Ze 21382 n n RFBI Care at Home ACT 1300 848 076 1234 8Ze 21383 n RFBI Care at Home Lower Hunter 1300 848 076 1234 8Ze 21400 n RFBI Care at Home Mid North Coast 1300 848 076 1234 8Zet 21389 n RFBI Care at Home New England 1300 848 076 1234 8Ze 21860 n RFBI Care at Home Orana 1300 363 802 1234 8Zt 38321 n Right at Home Gold Coast South 1300 363 802 1234 8Zt 22069 nn n Right at Home RightCare 1300 363 802 1234 8Zt 22068 n n Right at Home Southern NSW R 4428 9400 234 ATSI 13298 n Rose Mumbler Village 8eg 19, 30, 102 38178 n RSL LifeCare at Home Central - Tea Gardens, Dungog, Hawks Nest 1300 853 146 1234 8ZeR RSL LifeCare at Home North Casino, Kyogle, Lismore 1300 853 146 19, 30, 102 38181 1234 8ZeR n 19, 30, 102 19852 n RSL LifeCare at Home North - Mullumbimby, Byron Bay, Ballina 1300 853 146 1234 8ZeR 19, 30, 102 21316 n RSL LifeCare at Home Nth - Coffs Harbour/Urunga/Tamworth/Armidale 1300 853 146 1234 8ZeR 19, 30, 102 22336 n RSL LifeCare at Home Nth - Tweed Heads/Gold Coast/Murwillumbah 1300 853 146 1234 8ZeR 1300 853 146 1234 8Ze 19, 30, 102 20192 n n RSL LifeCare at Home South - ACT, Queanbeyan & Yass R 1300 853 146 1234 8Zt 19, 30, 102 13533 n RSL LifeCare at Home South - Kandos 1300 853 146 1234 8t 19, 30, 102 13974 n RSL LifeCare at Home South - Merimbula, Bega, Eden 19, 30, 102 20194 n RSL LifeCare at Home Sth - Wagga Wagga/Griffith/Gundagai/Narrandera 1300 853 146 1234 8ZeR 03 5822 2866 1234 8Zet g ATSI 18845 nnnn Rumbalara Positive Ageing & Disability Services (NSW) R 6583 7600 1234 8ZeY 58 13264 n Salvation Army Aged Care Plus Port Macquarie R 4200 1386 1234 8Z 38421 n Senior Helpers Wollongong 13935 n Snowy Monaro Regional Council Com'ty Support Services HCPs 6451 1059 234 8Zt 1800 989 000 1234 8eY 14152 n n Southern Cross Aged Support Services 1800 870 427 1234 8ZeYt 89 13740 n Southern Cross Care Home Care Far North Coast R

Note: 1. ATSI, African, Arabic, Assyrian, Bengali, Bosnian, CALD, Chinese, Croatian, Egyptian, Greek, Hindi, Indian, Indonesian, Islamic, Italian, LGBTIQ, Lebanese, Macedonian, Malaysian, Maltese, Muslim, Pacific Islander, Singaporean, South African, Sri Lankan, Tamil, Thai, Turkish, Vietnamese

ACT Northern NSW South Western NSW Southern NSW Western NSW

NSW & ACT 2021

AgedCareGuide.com.au

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER

n Southern Cross Care Home Care Lower Hunter n Southern Cross Care Home Care Nepean n Southern Cross Care Home Care Northern n Southern Cross Care Home Care Southern n Southern Cross Care Home Care Western nn n Southern Cross Care Home Services n Southern Highlands Home Care (SHHC) n St Andrew's Village n St Carthage's Community Care nnnn Start Nursing Services n Sunrise Supported Living Tuncurry Home Care Services n Tablelands Community Support n Tenterfield Total Care & Transport HC Packages n The Benevolent Society - Home Care Pkgs - New England/Tamworth n The Co-operative Life Aged Care Services n The Cooperative Life n The Salvation Army Community Care (NSW) n Tottenham Multi Purpose Service n Tullamore Multi Purpose Service n n Uniting AgeWell Loddon Mallee North Home Care Uniting Home and Community Care ACT n nnnn Uniting Home and Community Care NSW nnnnn Uniting Veterans Home Care n UPA Central West Home Care Services n UPA Dubbo Home Care Services n UPA Newcastle Home Care Services n UPA North Coast Home Care Services n UPA Riverina Murray Home Care Services nn UPA Sydney Home Care Services n UPA Wagga Wagga Home Care Services n Upper Lachlan Community Care n Urbenville Multi Purpose Service nnnn VMCH Home Care Services Regional Northern NSW n Warrigal Albion Park Rail n Warrigal Home Services Queanbeyan n Warrigal Home Services Southern Highlands n Warrumbungle Community Care Coolah n Warrumbungle Community Care Coonabarabran n Wenonah Lodge n Wesley Mission Far North Coast n Wesley Mission Home Care Support Services Illawarra

Note: 1. Italian; Includes packages for clients in Far North Coast area

Home Care Packages Levels

Home Care Packages Supplement

Notes

PHONE (02)

1800 870 427 1800 870 427 1800 870 427 1800 870 427 1800 870 427 1800 870 427 4861 1329 6686 1500 6620 0000 8883 3207 5528 5001 6778 6350 6736 4947 1800 236 762 1300 494 117 9698 7194 1300 111 227 6891 6200 6891 3100 03 4026 7000 1800 864 846 1800 864 846 1800 864 846 6361 3322 6885 3633 4965 2200 6672 8336 6025 1776 8197 9306 6921 3219 4832 2399 6634 1600 1800 698 624 1800 927 744 1800 927 744 1800 927 744 6378 5130 6849 2200 6374 2088 6588 1769 8522 2200

2. Fee service also available

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 234 234 1234 12 12 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1 1234 1234 1234 1234 1234 1234 1234 1234 1234

233

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8ZeYtR 8ZeYtR 8ZeYtR 8ZeYR 8ZeYtR 8Z 8 8ZetRg ATSI, LGBTIQ Note 1 8g 8ZeYRg CALD 8ZeYtR ATSI 8Zetg 8Z 8ZeYtg ATSI, CALD CALD, LGBTIQ 8tg 8Z Note 2 8ZeR 8t 8t 8ZeYtR 8ZeYtR 8ZeYtR 8ZeYtR 8tR 8Zt 8 8ZeYR 8t 8ZeR 8Z 8ZeYtR 8 8ZeYtRg ATSI, CALD Note 3 8eg 8Zet 8Zet 8ZetR 8ZetR 8Zet 8ZetR 8et

DPS Web ID

89 38660 89 38659 89 38657 89 38656 89 38655 89 21527 38449 13751 13934 38518 18996 13928 21579 20 20769 38414 21047 58 38376 18850 18849 17630 3 61690 3 61691 3 61701 14155 19563 21249 13994 13894 19565 20771 38496 13356 19318 13664 13782 13783 21647 21609 13078 13991 22169

3. Dutch, Italian, Macedonian

234

Aged Care Guide

NSW & ACT 2021

These icons help you find the packages that are most suitable for you.

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

ACT Northern NSW South Western NSW Southern NSW Western NSW

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER

Packages for people with housing needs and at risk of homelessness

Home Care Packages Levels

Packages for Veterans

1300 738 388

Notes

1300 738 388 1300 738 388 1300 738 388 1300 738 388 1300 738 388 1300 738 388 6686 9855 6226 2030 5852 4700

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

Home Care Packages Supplement

PHONE (02)

n Whiddon Ballina Community Care n Whiddon Central West Community Care n Whiddon Far North Coast Community Care n Whiddon Hunter Community Care n Whiddon Kyogle n Whiddon Mid North Coast Community Care n Whiddon New England Community Care n Yarrabee Community Aged Care n Yass Valley Aged Care n Yeoval Aged Care

Packages for people who live in rural, remote or isolated areas

8g 8t 8t 8t 8t 8t 8t 8etg 8Z 8Zt

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LGBTIQ

DPS Web ID

28, 101 20142 28, 101 14228 28, 101 13828 28, 101 13728 28, 101 13965 28, 101 13070 28, 101 14284

ATSI

18892 13381

Fee for service available 13098

Aged Care Guide

NSW & ACT 2021

Culturally appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race, or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding, or heightened understanding of the special needs of the cultural group.

Cultural Group African

Aged Care Home Name Bupa St Ives

Cultural Group Asian

Aged Care Home Name Huntingdon Gardens Aged Care Facility

DPS Web ID Bexley 8080 3850 14265

Arabic

Arete Health Care Bankstown

Bankstown 9791 9609

20108

Asian

St George Aged Care Centre

Bexley 8566 1400

13747

Arabic

Belmore Place Care Community

Lakemba 9784 3100

14320

Assyrian

Bossley Parkside Care Community

Bossley Park 9426 1500

13261

Greenacre 1800 718 348 14306

PHONE (02)

DPS Web ID St Ives 1800 718 348 21922

PHONE (02)

Arabic

Bupa Greenacre

Assyrian

SummitCare Smithfield

Smithfield 9755 7333

13140

Arabic

Canterbury Place Care Community

Campsie 9784 2111

14266

Assyrian

The Manor Fairfield East

Fairfield East 9724 7377

61628

Arabic

Hall & Prior Fairfield Nursing Home

Fairfield 9728 1144

13227

ATSI

Bega & District Nursing Home

Bega 6492 7777

13257

Arabic

Maronite Sisters Village Dulwich Hill

Dulwich Hill 9558 2115

18566

ATSI

Bilyara Hostel

Cowra 6341 1666

13599

Arabic

Maronite Sisters Village Marrickville

Marrickville 9558 2115

13136

ATSI

Boggabri John Prior Multi Purpose Serv

Boggabri 6749 7000

14338

Arabic

SummitCare Smithfield

Smithfield 9755 7333

13140

ATSI

Booroongen Djugun ACF

Greenhill via Kempsey 6560 2120

13854

Armenian

Alexander Aged Care

Brookvale 9938 1514

13877

ATSI

Brewarrina Multi Purpose Service

Brewarrina 6830 5000

18847

Asian

ACDMA Aged Hostel

Canley Vale 9754 1343

13534

ATSI

Cooee Lodge Hostel

Gilgandra 6817 8744

13600

Asian

Arete Health Care Lansdowne

Cabramatta 9724 3545

12943

ATSI

Jack Towney Hostel

Gilgandra 6817 8777

13056

Asian

CASS Residential Aged Care Facility

Campsie 9789 4587

21065

ATSI

Jerilderie Multi Purpose Service

Jerilderie 03 5886 6700 14330

Asian

Ferndale Gardens Aged Care Facility

Mortdale 9570 5555

14291

ATSI

Mareeba Aged Care

Maclean 6645 2966

13007

Asian

Heiden Park Lodge

Carramar 8197 9325

13211

ATSI

Rose Mumbler Village

North Nowra 4428 9400

13298

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

NSW & ACT 2021

Cultural Group ATSI

Aged Care Home Name St Andrew's Village

DPS Web ID Ballina 6620 5800 13751

ATSI

Whiddon Belmont

ATSI

Whiddon Bourke

CALD

Abel Tasman Village

AgedCareGuide.com.au

235

Cultural Group CALD

Aged Care Home Name RSL LifeCare Sir Leslie Morshead Manor

Belmont 1300 738 388 13963

CALD

Rutherford Park Care Community

Rutherford 4015 3800

20776

Bourke 1300 738 388 13285

CALD

Shoalhaven Place Care Community

Bomaderry 4429 1200

13333

CALD

Southern Cross Care St Francis’ RAC

PHONE (02)

Chester Hill 9645 3388

13214

Stirling 6288 0198

PHONE (02)

DPS Web ID Lyneham 6263 9500 12845

Plumpton 1800 870 427 13258

CALD

Adria Care

12857

CALD

Springwood Greens Care Community

Springwood 4754 6000

13190

CALD

Anglicare Thomas Street Lodge

Parramatta 1300 111 278 14003

CALD

St Simeon Village

Plumpton 9675 3285

12918

CALD

Annandale Grove Care Community

Annandale 1300 362 481 13873

CALD

Stanmore Place Care Community

Stanmore 8594 6900

13556

CALD

Arete Health Care Bankstown

Bankstown 9791 9609

20108

CALD

SummitCare Baulkham Hills

Baulkham Hills 8865 3600

20596

CALD

Ashfield Terrace Care Community

Ashfield 8799 7000

13200

CALD

SummitCare Liverpool 155

Liverpool 9602 9044

13807

CALD

Auburn Glen Care Community

Auburn 9643 3200

12961

CALD

SummitCare Liverpool 173

Liverpool 9602 9044

14207

CALD

Aurrum Aged Care Erina

Erina 1800 287 786 13823

CALD

SummitCare Penrith

Penrith 4721 2512

12958

CALD

Aurrum Aged Care Kincumber

Kincumber 1800 287 786 13085

CALD

SummitCare Smithfield

Smithfield 9755 7333

13140

CALD

Aurrum Aged Care Norah Head

Norah Head 1800 287 786 13686

CALD

SummitCare St Marys

St Marys 9673 6999

12881

CALD

Aurrum Aged Care Terrigal Drive

Erina 1800 287 786 21217

CALD

SummitCare Wallsend

Wallsend 4944 1500

18866

Waverley 9387 3872

14054

Penrith 4720 5633

38776

CALD

Aurrum Aged Care Wyoming

CALD

SummitCare Waverley

CALD

Bankstown Terrace Care Community

Bankstown 9708 9400

22164

CALD

The Royce Manor

CALD

Bathurst Riverview Care Community

Bathurst 6334 7000

13276

CALD

Tweed River Care Community

CALD

Belmore Place Care Community

Lakemba 9784 3100

14320

CALD

Tweed Valley Care Community

CALD

Berkeley Vale Care Community

Berkeley Vale 4337 0000

13267

CALD

Uniting Mullauna Blacktown

CALD

Blacktown Terrace Care Community

Blacktown 9852 9600

21093

CALD

Villaggio Sant' Antonio Resi Aged Care

CALD

Booroongen Djugun ACF

Greenhill via Kempsey 6560 2120

13854

CALD

Wahroonga Place Care Community

CALD

Bossley Parkside Care Community

Bossley Park 9426 1500

13261

CALD

Whiddon Belmont

Belmont 1300 738 388 13963

CALD

Byron Aged Care

Byron Bay 6685 6728

13301

CALD

Whiddon Bourke

Bourke 1300 738 388 13285

Wyoming 1800 287 786 13851

Tweed Heads 07 5590 2800 18792 Tweed Heads West 07 5599 6900 13087 Blacktown 1800 864 846 13222 Page 6255 1794

12864

Wahroonga 9372 3800

13010

CALD

Cameron Park Care Community

Cameron Park 4944 1300

19826

Cambodian Indochinese Aged Care Services

Bonnyrigg 8786 1888

18842

CALD

Carino Care at Rockdale

Banksia 9567 5333

13565

Cambodian SummitCare Canley Vale

Canley Vale 9728 1200

14308

CALD

Chiswick Manor Care Community

Chiswick 9370 0600

19827

Chinese

Acacia Centre

Marrickville 9089 8000

13708

CALD

Coffs Harbour Grange Care Com'ty

Coffs Harbour 6659 4800

18791

Chinese

ACDMA Aged Hostel

Canley Vale 9754 1343

13534

CALD

Denhams Beach Care Community

Denhams Beach 4412 3400

13180

Chinese

Adria Care

Stirling 6288 0198

12857

CALD

Dubbo Homestead Care Community

Dubbo 5852 1600

14204

Chinese

Ainsley Nursing Home

Burwood 9124 9201

13233

CALD

Katoomba Views Care Community

Katoomba 4780 0600

13278

Chinese

Belmore Place Care Community

Lakemba 9784 3100

14320

CALD

Killara Glades Care Community

Killara 8467 3200

13378

Chinese

Bernard Chan Nursing Home

Burwood 8741 0288

13266

CALD

KOPWA Archbold House

Roseville 9412 0284

13524

Chinese

Canterbury Place Care Community

Campsie 9784 2111

14266

CALD

Maitland Grange Care Community

Rutherford 4015 3000

13011

Chinese

CASS Residential Aged Care Facility

Campsie 9789 4587

21065

CALD

Marco Polo Unanderra Care Services

Unanderra 4272 7700

13587

Chinese

Castle Hill Aged Care Home

Castle Hill 9680 8330

18888

CALD

Meadowbank Grove Care Community

West Ryde 8878 5200

14293

Chinese

Chow Cho-Poon Nursing Home

Earlwood 9559 4088

14224

CALD

Murwillumbah Greens Care Comt'y

Murwillumbah 6670 9700

12999

Chinese

Fairlea @ Harris Park

Harris Park 9637 8480

18512

CALD

Narrabeen Glades Care Community

Warriewood 9910 7600

13555

Chinese

Fairlea @ Penshurst

Penshurst 9570 8912

13126

CALD

Narrandera Homestead Care Com'ty

Narrandera 6959 5300

13896

Chinese

Fairlea @ Rosehill

Rosehill 9637 8480

13127

CALD

Narraweena Grove Care Community

Narraweena 8978 3100

13001

Chinese

Fairmont Aged Care

Bexley 9567 2279

14288

CALD

Norah Head Care Community

Toukley 4352 8900

13142

Chinese

Heritage Pennant Hills

Pennant Hills 9875 4811

13870

CALD

Orange Grove Care Community

Orange 6363 4300

13194

Chinese

Indochinese Aged Care Services

Bonnyrigg 8786 1888

18842

CALD

Portland Tabulam Health Centre

Portland 6359 2666

13369

Chinese

Japara Forest View

Chatswood 9419 7260

12956

CALD

Quakers Hillside Care Community

Quakers Hill 8818 6500

13567

Chinese

Lucy Chieng Aged Care Centre

Hurstville 8558 8088

19165

CALD

Raymond Terrace Gardens Care Com'ty Raymond Terrace 4980 0000

13139

Chinese

PAC Thornleigh

CALD

Rocky Point Residence

Beverley Park 7909 0778

20587

Chinese

Portland Tabulam Health Centre

Portland 6359 2666

13369

CALD

RSL LifeCare Bill McKenzie Gardens

Page 6123 9000

12849

Chinese

Rosemore Aged Care

Belmore 9718 6156

13706

Thornleigh 1800 722 679 14352

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

236

Cultural Group Chinese

Aged Care Home Name SummitCare Canley Vale

Chinese

The Manor Fairfield East

Chinese Chinese

Aged Care Guide

NSW & ACT 2021

Cultural Group Greek

Aged Care Home Name Estia Health Bexley

61628

Greek

Estia Health Kogarah

Kogarah 9053 1800

13188

Uniting Abrina Ashfield

Ashfield 1800 864 846 13235

Greek

Greek Orthodox Com'ty Home for Aged

Earlwood 9718 7195

13334

Uniting Quong Tart Ashfield

Ashfield 1800 864 846 18922

Greek

Heritage Botany

Botany 9316 9544

13207

Chinese

Willowood Centre

Chinese

Windermere Aged Care Facility

Croatian

Adria Care

Croatian

Cardinal Stepinac Village

Croatian

Heritage Botany

Croatian

PHONE (02)

DPS Web ID Canley Vale 9728 1200 14308 Fairfield East 9724 7377

PHONE (02)

DPS Web ID Bexley 8318 1100 13181

Chatswood 8644 1400

18210

Greek

Japara Brighton-Le-Sands

Summer Hill 9797 7222

13071

Greek

Mona Vale View Care Community

Stirling 6288 0198

12857

Greek

Regis Belmore

Belmore 1300 998 100 13878

St Johns Park 9823 3855

14260

Greek

Rosemore Aged Care

Belmore 9718 6156

13706

Botany 9316 9544

13207

Greek

St Ezekiel Moreno Nursing Home

Croydon 9747 4277

13872

Mona Vale View Care Community

Mona Vale 9910 7100

13138

Greek

St George Aged Care Centre

Bexley 8566 1400

13747

Croatian

St Ezekiel Moreno Nursing Home

Croydon 9747 4277

13872

Greek

The Willows Private Nursing Home

Ashfield 9798 6889

13131

Croatian

St Simeon Village

Plumpton 9675 3285

12918

Greek

Warrigal Warilla

Croatian

The Willows Private Nursing Home

Ashfield 9798 6889

13131

Greek

Willandra Aged Care

Croatian

Warrigal Warilla

Dutch

Juliana Village

Dutch

Warrigal Albion Park Rail

Estn European Adria Care Estn European Calvary St Joseph's Retirement Com'ty

Warilla 1800 927 744 13699

Brighton-Le-Sands 8922 6000

12939

Mona Vale 9910 7100

13138

Warilla 1800 927 744 13699 Marrickville 9569 4117

13074

Hungarian St Elizabeth Home

Dean Park 8818 8500

13352

Burwood 9124 9201

13233

13645

Indian

Ainsley Nursing Home

Albion Park Rail 1800 927 744 13664

Indian

Arcare Kanwal

Kanwal 1300 659 705 19382

Stirling 6288 0198

12857

Indian

Gallipoli Home

Auburn 9136 3000

21096

Sandgate 1800 222 000 13245

Indian

Jesmond Aged Care

Strathfield 9124 9200

14035

Bonnyrigg 8786 1888

18842

Miranda 9541 3400

Auburn 9136 3000

21096

Indo-Chinese Indochinese Aged Care Services

RSL LifeCare Agris Hutrof House

Thirlmere 4681 8566

13597

Indonesian CASS Residential Aged Care Facility

Campsie 9789 4587

21065

European

Ainsley Nursing Home

Burwood 9124 9201

13233

Italian

Ainsley Nursing Home

Burwood 9124 9201

13233

European

Calvary St Joseph's Retirement Com'ty

Sandgate 1800 222 000 13245

Italian

Bossley Parkside Care Community

Bossley Park 9426 1500

13261

European

Cardinal Stepinac Village

Italian

Carino Care at Russell Lea

Russell Lea 9713 9481

13561

Egyptian

Gallipoli Home

Estonian

St Johns Park 9823 3855

14260

Italian

Estia Health Bexley

Bexley 8318 1100

13181

Mortdale 9570 5555

14291

Italian

Huntingdon Gardens AC Facility

Bexley 8080 3850

14265

Heritage Botany

Botany 9316 9544

13207

Italian

Lady of Grace Aged Care

Dural 9634 1354

13964

European

Jindera Gardens Hostel

Jindera 6026 3799

14329

Italian

Marco Polo Unanderra Care Services

Unanderra 4272 7700

13587

European

Marco Polo Unanderra Care Services

Unanderra 4272 7700

13587

Italian

Narraweena Grove Care Community

Narraweena 8978 3100

13001

European

Oolong Aged Care

Howlong 6026 6800

13332

Italian

Rosemore Aged Care

Belmore 9718 6156

13706

European

PAC Thornleigh

Thornleigh 1800 722 679 14352

Italian

S.Antonio Da Padova Nursing Home

Ryde 9809 2211

13560

European

The Manor Fairfield East

Fijian Filipino

European

Catholic Healthcare St Hedwig Village

European

Ferndale Gardens Aged Care Facility

European

Blacktown 1800 225 474 13221

Fairfield East 9724 7377

61628

Italian

St Ezekiel Moreno Nursing Home

Croydon 9747 4277

13872

Rosemore Aged Care

Belmore 9718 6156

13706

Italian

St Joseph's Nursing Home Lismore

Lismore 6627 9356

12982

Arcare Kanwal

Kanwal 1300 659 705 19382

Italian

St Mary's Villa Concord

Concord 8741 1400

19256

Lakemba 9784 3100

14320

Italian

St Vincent's Care Services Haberfield

Haberfield 1800 778 767 13456

Bexley 9567 2279

14288

Italian

SummitCare Smithfield

Smithfield 9755 7333

13140

St Ezekiel Moreno Nursing Home

Croydon 9747 4277

13872

Italian

SWIAA Village

Bossley Park 9426 1400

13772

Filipino

The Willows Private Nursing Home

Ashfield 9798 6889

13131

Italian

The Willows Private Nursing Home

Ashfield 9798 6889

13131

Filipino

Windermere Aged Care Facility

Summer Hill 9797 7222

13071

Italian

Uniting Caroona Kalina Goonellabah

Plumpton 9675 3285

12918

Italian

Warrigal Albion Park Rail

Stirling 6288 0198

12857

Italian

Warrigal Warilla

Blacktown 1800 225 474 13221

Italian

Willandra Aged Care

Marrickville 9569 4117

13074

Chatswood 8644 1400

18210

Filipino

Belmore Place Care Community

Filipino

Fairmont Aged Care

Filipino

Fmr Yugoslavian St Simeon Village German

Adria Care

German

Catholic Healthcare St Hedwig Village

Greek

Acacia Centre

Greek

Ainsley Nursing Home

Greek

Bupa Bexley

Greek

Canterbury Place Care Community

Greek

Castellorizian Aged Care Services

Marrickville 9089 8000

13708

Japanese

Willowood Centre

Burwood 9124 9201

13233

Jewish

Bupa St Ives

Goonellabah 1800 864 846 14257 Albion Park Rail 1800 927 744 13664 Warilla 1800 927 744 13699

St Ives 1800 718 348 21922

Jewish

Montefiore Residential Care Hunters Hill

Hunters Hill 8345 9135

13838

Campsie 9784 2111

14266

Jewish

Montefiore Residential Care Randwick

Randwick 8345 9135

18212

Kensington 9313 7129

13197

Jewish

Montefiore Resi Care Woollahra Manor

Woollahra 8345 9135

13032

Bexley 1800 718 348 14231

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

NSW & ACT 2021

AgedCareGuide.com.au

237

Cultural Group Korean

Aged Care Home Name Belmore Place Care Community

DPS Web ID Lakemba 9784 3100 14320

Cultural Group Russian

Aged Care Home Name Strathdale Centre

Korean

Canterbury Place Care Community

Campsie 9784 2111

14266

Samoan

Rosemore Aged Care

Belmore 9718 6156

13706

Korean

Strathdale Centre

Strathfield 9764 7800

13593

Serbian

St Sergius Aged Care

Cabramatta 9727 9844

13220

Korean

Windermere Aged Care Facility

Summer Hill 9797 7222

13071

Serbian

St Simeon Village

Plumpton 9675 3285

12918

PHONE (02)

DPS Web ID Strathfield 9764 7800 13593

Latin American Residential Gardens for Spanish Speaking Rooty Hill 8887 5555

12914

Serbian

Warrigal Warilla

Lebanese

Gallipoli Home

Auburn 9136 3000

21096

Slavic

St Simeon Village

LGBTIQ

Marco Polo Unanderra Care Services

Unanderra 4272 7700

13587

South African Bupa St Ives

St Ives 1800 718 348 21922

LGBTIQ

Mareeba Aged Care

Maclean 6645 2966

13007

Spanish

Lady of Grace Aged Care

Dural 9634 1354

LGBTIQ

St Andrew's Village

Ballina 6620 5800

13751

Spanish

Residential Gardens for Spanish Speaking Rooty Hill

LGBTIQ

The Royce Manor

Penrith 4720 5633

38776

Spanish

Banksia 9567 5333

13565

Bexley 8566 1400

Macedonian Carino Care at Rockdale Macedonian St George Aged Care Centre Macedonian St Sergius Aged Care Macedonian St Simeon Village Macedonian Warrigal Albion Park Rail

Warilla 1800 927 744 13699 Plumpton 9675 3285

12918 13964

8887 5555

12914

SummitCare Smithfield

Smithfield 9755 7333

13140

Spanish

The Manor Fairfield East

Fairfield East 9724 7377

61628

13747

Sri Lankan

Ainsley Nursing Home

Burwood 9124 9201

13233

Cabramatta 9727 9844

13220

Sri Lankan

Jesmond Aged Care

Strathfield 9124 9200

14035

Plumpton 9675 3285

12918

Tongan

Rosemore Aged Care

Belmore 9718 6156

13706

Turkish

Gallipoli Home

Macedonian Warrigal Coniston

Coniston 1800 927 744 14289

Ukrainian

St Sergius Aged Care

Macedonian Warrigal Warilla

Warilla 1800 927 744 13699

Ukrainian

St Simeon Village

Albion Park Rail 1800 927 744 13664

Auburn 9136 3000

21096

Cabramatta 9727 9844

13220

Plumpton 9675 3285

12918 21081

Maltese

St Dominic's Home for the Elderly

Blacktown 9831 2054

13223

Vietnamese AVACS Nursing Home

Smithfield 8234 8853

NESB

St Simeon Village

Plumpton 9675 3285

12918

Vietnamese Bupa Greenacre

Greenacre 1800 718 348 14306

Pakistani

Gallipoli Home

Auburn 9136 3000

21096

Vietnamese CASS Residential Aged Care Facility

Campsie 9789 4587

21065

Polish

Ainsley Nursing Home

Burwood 9124 9201

13233

Vietnamese Hall & Prior Fairfield Nursing Home

Fairfield 9728 1144

13227

Polish

Brother Albert's Home

Marayong 9678 8200

14311

Vietnamese Indochinese Aged Care Services

Bonnyrigg 8786 1888

18842

Marrickville 9089 8000

13708

Vietnamese Rosemore Aged Care

Belmore 9718 6156

13706

Portuguese Acacia Centre Russian

Fairmont Aged Care

Bexley 9567 2279

14288

Vietnamese SummitCare Canley Vale

Canley Vale 9728 1200

14308

Russian

St Sergius Aged Care

Cabramatta 9727 9844

13220

Vietnamese The Manor Fairfield East

Fairfield East 9724 7377

61628

Russian

St Simeon Village

Plumpton 9675 3285

12918

Vietnamese Willandra Aged Care

Marrickville 9569 4117

13074

NSW & ACT 2021

AgedCareGuide.com.au

Culturally appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted

cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all

people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group African

Service Provider KOPWA Community Services

African

People First Healthcare

Arabic

Advance Diversity Services Help at Home Services

Arabic

Catholic Healthcare Home Care Services Sydney

Arabic

CORE Community Services

Arabic

Home Caring

Arabic

IWAA Home Care Services (NSW)

Arabic

People First Healthcare

DPS Web ID 19807

Cultural Group Arabic

Service Provider SydWest Multicultural Services Aged Care Services

9621 6633

DPS Web ID 13981

03 9402 9533 38676

Arabic

Tripoli & Mena Association Home Care Packages

9758 1366

13982

14045

Arabic

Wesley Mission Home Carer Supp Serv North Sydney 9907 1481

13927

1800 225 474 13778

Arabic

Wesley Mission Home Carer Supp Serv West/Sth West Syd 8887 4977

13986

PHONE (02)

9412 0284 9136 4788

PHONE (02)

14061

Arabic

Your Aged Care at Home

8764 3669

14103

1300 875 377 39049

Asian

Australian Chinese Community Assoc Western Centre 9281 1377

18277

38678

Asian

CÜRA Home Care Packages

07 5527 8011 17404

03 9402 9533 38676

Asian

Home Caring

1300 875 377 39049

8717 1500 8764 6425

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

238

Aged Care Guide

Cultural Group Assyrian

Service Provider CORE Community Services

Assyrian

People First Healthcare

ATSI

NSW & ACT 2021

Cultural Group ATSI

Service Provider Healthe Community Hunter Nursing

4959 6711

DPS Web ID 22029

03 9402 9533 38676

ATSI

Healthe Community Mayo Home Nursing

6539 3600

18843

Adssi In-home Support Home Care Packages

1300 578 478 13889

ATSI

Home Support Services (NSW)

ATSI

annecto at Home Support ACT

1800 266 328 21545

ATSI

Illawarra Aboriginal Corporation Home Care

4228 1585

13905

ATSI

annecto at Home Support Far West NSW

1800 266 328 21056

ATSI

Jack Towney Hostel

6817 8777

13056

ATSI

annecto at Home Support Inner West Sydney

1800 266 328 21546

ATSI

Jerilderie Multi Purpose Service

03 5886 6700 14330

ATSI

annecto at Home Support Mid North Coast

1800 266 328 21547

ATSI

Life Without Barriers Far North Coast NSW

1800 935 483 20765

ATSI

annecto at Home Support Nepean

1800 266 328 21548

ATSI

Life Without Barriers New England

1800 935 483 20766

ATSI

annecto at Home Support South East Sydney

1800 266 328 21550

ATSI

Life Without Barriers Southern NSW

1800 935 483 22280

ATSI

annecto at Home Support South West Sydney

1800 266 328 21551

ATSI

annecto at Home Support Western Sydney

1800 266 328 20772

ATSI

McLean Care Home & Community Services

ATSI

Australian Unity Home Care Serv Alleena/Warrambucca 1300 797 606 21063

ATSI

Mercy Health Home Care Services Canberra

6256 9600

19323

ATSI

Australian Unity Home Care Serv Ngangana/Wiradjuri 1300 797 606 22227

ATSI

NAC Aged Care Home Support

6226 3799

18278

9832 5418

13984

PHONE (02)

8717 1500

DPS Web ID 14061

PHONE (02)

1800 854 300 21871

Lifetime Connect Aged Com'ty Wellness Nambucca Vly 6568 2522

14105

1300 791 660 20483

ATSI

Australian Unity Home Care Service Bundjalung

1300 797 606 13785

ATSI

Our Lady of Consolation Home Care Services

ATSI

Australian Unity Home Care Service Daramulen

1300 797 606 20987

ATSI

People First Healthcare

ATSI

Australian Unity Home Care Service Far North Coast 1300 160 170 19287

ATSI

Pinnacle Community Services Temora

6977 1326

21666

ATSI

Australian Unity Home Care Service Hunter Valley

1300 160 170 19849

ATSI

Rose Mumbler Village

4428 9400

13298

ATSI

Australian Unity Home Care Service Wangary

1300 797 606 13938

ATSI

Rumbalara Positive Ageing & Dis Services (NSW)

ATSI

Australian Unity Home Care Service Weja

1300 797 606 13976

ATSI

St Andrew's Village

6620 5800

13751

ATSI

Awabakal Aged Care

13730

ATSI

Tablelands Community Support

6778 6350

13928

ATSI

BaptistCare At Home ACT

1300 275 227 17218

ATSI

The Benevolent Society CC Sth West Syd/Sthn Highlands 1800 236 762 20684

ATSI

BBCR Home Care Packages

4422 7422

14130

ATSI

The Benevolent Society HCP Hawkesbury/Blue Mtns 1800 236 762 14062

ATSI

Bega & District Nursing Home

6492 7777

13257

ATSI

The Benevolent Society HCP Sthn Sydney/Inner West 1800 236 762 14064

ATSI

Bilyara Hostel

6341 1666

13599

ATSI

The Benevolent Society HCP Eastern Suburbs

ATSI

Biripi Aboriginal Aged & Community Care

6550 0788

13995

ATSI

Boggabri John Prior Multi Purpose Service

6749 7000

14338

ATSI

The Benevolent Society HCPs Northern Sydney

ATSI

Booroongen Djugun Aged Care Facility

6560 2120

13854

ATSI

VMCH Home Care Services Regional Northern NSW 1800 698 624 19318

ATSI

Bungree Aboriginal Association Home Care Packages 4350 0100

13890

ATSI

Wyanga Aboriginal Aged Care Program

9319 7175

14142

ATSI

Canowindra Community Care

07 5523 0311 13952

ATSI

Yarrabee Community Aged Care

6686 9855

18892

ATSI

Care Connect NSW

1800 370 575 17997

Bengali

People First Healthcare

ATSI

Carexcell Community Care

18867

Bosnian

Advance Diversity Services Help at Home Services

ATSI

Community Interlink Home Care

1300 203 203 18844

Bosnian

CÜRA Home Care Packages

ATSI

CÜRA Home Care Packages

07 5527 8011 17404

Bosnian

IWAA Home Care Services (NSW)

ATSI

Dyirri-Bang-Gu Aboriginal Corp Aged Care Service

6964 0518

13950

Bosnian

People First Healthcare

ATSI

Gilgai Aboriginal Home Care Packages

9832 3825

13999

Burmese

SydWest Multicultural Services Aged Care Services

ATSI

Glen Innes Severn Cncl Life Choices - Supp Serv

6730 2500

14133

CALD

Adssi In-home Support Home Care Packages

1300 578 478 13889

ATSI

GoCo Care

6740 2240

14164

CALD

Anglicare At Home Southern Region

1300 111 278 13230

ATSI

Goodooga Health Service Community Care

6829 6311

13957

CALD

annecto at Home Support ACT

1800 266 328 21545

ATSI

HammondCare At Home Central Coast

1800 826 166 14092

CALD

annecto at Home Support Far West NSW

1800 266 328 21056

ATSI

HammondCare At Home Horsley

1800 826 166 14091

CALD

annecto at Home Support Inner West Sydney

1800 266 328 21546

ATSI

HammondCare At Home Hunter

1800 826 166 14093

CALD

annecto at Home Support Mid North Coast

1800 266 328 21547

ATSI

HammondCare At Home North Sydney

1800 826 166 14136

CALD

annecto at Home Support Nepean

1800 266 328 21548

ATSI

HammondCare At Home South East Sydney

1800 826 166 18598

CALD

annecto at Home Support South East Sydney

1800 266 328 21550

ATSI

HammondCare At Home South West Sydney

1800 826 166 14094

CALD

annecto at Home Support South West Sydney

1800 266 328 21551

ATSI

HammondCare At Home Western Sydney & Nepean 1800 826 166 21029

CALD

annecto at Home Support Western Sydney

1800 266 328 20772

4907 8555

6651 1649

03 9402 9533 38676

03 5822 2866 18845

1800 236 762 18970

The Benevolent Society HCPs New England/Tamworth 1800 236 762 20769

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

1800 236 762 14063

03 9402 9533 38676 9136 4788

14045

07 5527 8011 17404 8764 6425

38678

03 9402 9533 38676 9621 6633

13981

NSW & ACT 2021

AgedCareGuide.com.au

239

Cultural Group CALD

PHONE Service (02) Provider Australian Chinese Community Assoc Western Centre 9281 1377

DPS Web ID 18277

Cultural Group CALD

CALD

BBCR Home Care Packages

14130

CALD

The Benevolent Society CC Sth West Syd/Sthn Highlands 1800 236 762 20684

CALD

Bolton Clarke Central Coast At Home Support

1300 665 444 21320

CALD

The Benevolent Society HCP Hawkesbury/Blue Mtns 1800 236 762 14062

CALD

Bolton Clarke Far Nth Coast (NSW) At Home Support 1300 775 227 21323

CALD

The Benevolent Society HCP Sthn Syd/Inner West

1800 236 762 14064

CALD

Bolton Clarke Illawarra At Home Support

1300 665 444 21321

CALD

The Benevolent Society HCPs Eastern Suburbs

1800 236 762 18970

CALD

Bolton Clarke Port Macquarie At Home Support

1300 665 444 21322

CALD

Bolton Clarke Sydney At Home Support

1300 665 444 19825

CALD

The Benevolent Society HCPs Northern Sydney

1800 236 762 14063

CALD

Booroongen Djugun Aged Care Facility

6560 2120

13854

CALD

The Co-operative Life Aged Care Services

1300 494 117 38414

CALD

Canterbury City Com'ty Centre Home Care Packages

9750 9344

21476

CALD

VMCH Home Care Services Regional Northern NSW 1800 698 624 19318

CALD

Carrington Community Care Home Care Packages

1300 590 590 13135

CALD

CASS Care

9718 7305

14144

CALD

Your Aged Care at Home

8764 3669

14103

CALD

CatholicCare Sydney Home Care Packages

13 18 19

13973

Chinese

Advance Diversity Services Help at Home Services

9136 4788

14045

CALD

Co.As.It. Home Care Packages (NSW)

9564 0744

13971

Chinese

ANHF Home Care Services

9784 0868

19304

CALD

Community Gateway Wollongong

1300 657 473 13933

Chinese

Australian Chinese Community Assoc City Centre

9281 1377

14143

CALD

CÜRA Home Care Packages

07 5527 8011 17404

Chinese

Australian Chinese Community Assoc Northern Centre 9412 3488

22012

CALD

EACH Home Care Packages (NSW)

1300 003 224 20137

Chinese

Australian Chinese Community Assoc Western Centre 9281 1377

18277

CALD

Focus Connect Multicultural Home Care Packages

4627 1188

14166

Chinese

BaptistCare At Home ACT

CALD

GWC Community Services Western Sydney

9516 2188

18271

Chinese

CASS Care

9718 7305

14144

CALD

HammondCare At Home Central Coast

1800 826 166 14092

Chinese

Community Services #1

6126 4700

38640

CALD

HammondCare At Home Horsley

1800 826 166 14091

Chinese

CORE Community Services

8717 1500

14061

CALD

HammondCare At Home Hunter

1800 826 166 14093

Chinese

CÜRA Home Care Packages

CALD

HammondCare At Home North Sydney

1800 826 166 14136

Chinese

EACH Community Services

CALD

HammondCare At Home South East Sydney

1800 826 166 18598

Chinese

Home Caring

CALD

HammondCare At Home South West Sydney

1800 826 166 14094

Chinese

KOPWA Community Services

CALD

HammondCare At Home Western Sydney & Nepean 1800 826 166 21029

Chinese

Northern Settlement Services Multicultural ACS

CALD

Healthe Community Hunter Nursing

4959 6711

22029

Chinese

People First Healthcare

CALD

Healthe Community Mayo Home Nursing

6539 3600

18843

Chinese

Sydney Multicultural Community Services

9663 3922

14220

CALD

Home Support Services (NSW)

1800 854 300 21871

Chinese

Wesley Mission Home & Carer SS West/Sth West Syd

8887 4977

13986

CALD

IWAA Home Care Services (NSW)

38678

Chinese

Wesley Mission Home & Carer Supp Serv North Syd

9907 1481

13927

CALD

JewishCare (NSW) Home Support Services

1300 133 660 14137

Croatian

Community Services #1

6126 4700

38640

CALD

Life Without Barriers Far North Coast NSW

1800 935 483 20765

Croatian

CÜRA Home Care Packages

07 5527 8011 17404

CALD

Life Without Barriers New England

1800 935 483 20766

Croatian

People First Healthcare

03 9402 9533 38676

CALD

Life Without Barriers Southern NSW

1800 935 483 22280

Croatian

SydWest Multicultural Services Aged Care Services

14105

Dutch

CÜRA Home Care Packages

07 5527 8011 17404

Warrigal Albion Park Rail

1800 927 744 13664

CALD

4422 7422

8764 6425

Lifetime Connect Aged Com'ty Wellness Nambucca Vly 6568 2522

Service Provider SydWest Multicultural Services Aged Care Services

PHONE (02)

9621 6633

DPS Web ID 13981

The Benevolent Society HCPs New England/Tamworth 1800 236 762 20769

Wesley Mission Home & Care Supp Serv Inner West Syd 9641 7088

13931

1300 275 227 17218

07 5527 8011 17404 9744 8017

14159

1300 875 377 39049 9412 0284

19807

4969 3399

14154

03 9402 9533 38676

9621 6633

13981

CALD

MCCI Home & Community Care Services

4229 7566

22014

Dutch

CALD

Multicultural Care Home Care Packages

9718 6199

13895

Estn European CÜRA Home Care Packages

07 5527 8011 17404

CALD

NAC Aged Care Home Support

6226 3799

18278

Estn European JewishCare (NSW) Home Support Services

1300 133 660 14137

CALD

Northern Settlement Services Multicultural ACS

4969 3399

14154

Estn European PAWA Community Care Home Care Packages

9716 0036

14175

CALD

Our Lady of Consolation Home Care Services

9832 5418

13984

Estn European St Simeon Healthcare (NSW)

8645 4010

22026

CALD

PAWA Community Care Home Care Packages

9716 0036

14175

Estn European Your Aged Care at Home

8764 3669

14103

CALD

People First Healthcare

Egyptian

IWAA Home Care Services (NSW)

8764 6425

38678

CALD

Pinnacle Community Services Temora

6977 1326

21666

Egyptian

People First Healthcare

CALD

St Simeon Healthcare (NSW)

8645 4010

22026

Egyptian

Your Aged Care at Home

8764 3669

14103

CALD

Start Nursing Services

8883 3207

38518

European

CORE Community Services

8717 1500

14061

CALD

Sydney Multicultural Community Services

9663 3922

14220

European

PAWA Community Care Home Care Packages

9716 0036

14175

03 9402 9533 38676

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

03 9402 9533 38676

240

Aged Care Guide

Cultural Group Filipino

Service Provider CÜRA Home Care Packages

Filipino

Northern Settlement Services Multicultural ACS

4969 3399

Filipino

SydWest Multicultural Services Aged Care Services

9621 6633

NSW & ACT 2021

Cultural Group Italian

Service Provider People First Healthcare

14154

Italian

St Carthage's Community Care

6620 0000

13934

13981

Italian

Sydney Multicultural Community Services

9663 3922

14220

Fmr Yugoslavian CÜRA Home Care Packages

07 5527 8011 17404

Italian

Warrigal Albion Park Rail

French

CÜRA Home Care Packages

07 5527 8011 17404

Italian

Wesley Mission Home & Carer SS West/Sth West Syd

French

Healthe Community Mayo Home Nursing

Italian

Wesley Mission Home & Carer Supp Serv North Syd

German

CÜRA Home Care Packages

Japanese

CÜRA Home Care Packages

07 5527 8011 17404

German

Healthe Community Mayo Home Nursing

6539 3600

18843

Jewish

Help at Home by Montefiore

1800 251 537 20057

Greek

Advance Diversity Services Help at Home Services

9136 4788

14045

Jewish

JewishCare (NSW) Home Support Services

1300 133 660 14137

Greek

CÜRA Home Care Packages

07 5527 8011 17404

Korean

Australian Chinese Community Assoc City Centre

9281 1377

14143

Greek

GWC Com'ty Services Inner West, Nth & SE Sydney

9516 2188

14145

Korean

Australian Chinese Community Assoc Northern Ctr

9412 3488

22012

Greek

GWC Community Services Hunter

9516 2188

21215

Korean

CASS Care

9718 7305

14144

Greek

GWC Community Services Illawarra

9516 2188

18272

Korean

CÜRA Home Care Packages

07 5527 8011 17404

Greek

GWC Community Services South Western Sydney

9516 2188

21213

Latin American CÜRA Home Care Packages

07 5527 8011 17404

Greek

GWC Community Services Western Sydney

9516 2188

18271

Latvian

Your Aged Care at Home

8764 3669

14103

Greek

Home Caring

1300 875 377 39049

Lebanese

CORE Community Services

8717 1500

14061

Greek

People First Healthcare

03 9402 9533 38676

Lebanese

IWAA Home Care Services (NSW)

8764 6425

38678

Greek

Wesley Mission Home & Carer SS West/Sth West Syd

8887 4977

13986

Lebanese

People First Healthcare

Greek

Wesley Mission Home & Carer Supp Serv North Syd

9907 1481

13927

Lebanese

Your Aged Care at Home

Hindi

Home Caring

1300 875 377 39049

LGBTIQ

Adssi In-home Support Home Care Packages

1300 578 478 13889

Hindi

People First Healthcare

03 9402 9533 38676

LGBTIQ

annecto at Home Support ACT

1800 266 328 21545

Hindi

SydWest Multicultural Services Aged Care Services

13981

LGBTIQ

annecto at Home Support Far West NSW

1800 266 328 21056

Hungarian

CÜRA Home Care Packages

07 5527 8011 17404

LGBTIQ

annecto at Home Support Inner West Sydney

1800 266 328 21546

Hungarian

Help at Home by Montefiore

1800 251 537 20057

LGBTIQ

annecto at Home Support Mid North Coast

1800 266 328 21547

Hungarian

JewishCare (NSW) Home Support Services

1300 133 660 14137

LGBTIQ

annecto at Home Support Nepean

1800 266 328 21548

Indian

Home Caring

1300 875 377 39049

LGBTIQ

annecto at Home Support South East Sydney

1800 266 328 21550

Indian

People First Healthcare

03 9402 9533 38676

LGBTIQ

annecto at Home Support South West Sydney

1800 266 328 21551

Indian

Wesley Mission Home & Carer SS West/Sth West Syd

8887 4977

13986

LGBTIQ

annecto at Home Support Western Sydney

1800 266 328 20772

Indian

Wesley Mission Home & Carer Supp Serv North Syd

9907 1481

13927

LGBTIQ

Australian Chinese Community Assoc City Centre

9281 1377

14143

Indo-Chinese Australian Chinese Community Assoc City Centre

9281 1377

14143

LGBTIQ

Australian Chinese Community Assoc Northern Ctr

9412 3488

22012

Indo-Chinese Australian Chinese Community Assoc Northern Ctr

9412 3488

22012

LGBTIQ

Australian Chinese Community Assoc Western Ctr

9281 1377

18277

Indo-Chinese Australian Chinese Community Assoc Western Ctr

9281 1377

18277

LGBTIQ

BBCR Home Care Packages

4422 7422

14130

Indo-Chinese CASS Care

9718 7305

14144

LGBTIQ

Bolton Clarke Central Coast At Home Support

Indo-Chinese EACH Community Services

9744 8017

14159

LGBTIQ

Bolton Clarke Far Nth Coast (NSW) At Home Support 1300 775 227 21323

03 9402 9533 38676

DPS Web ID 07 5527 8011 17404 PHONE (02)

6539 3600

18843

07 5527 8011 17404

9621 6633

Indonesian

People First Healthcare

Islamic

IWAA Home Care Services (NSW)

Islamic

People First Healthcare

Islamic

Your Aged Care at Home

8764 3669

Italian

Advance Diversity Services Help at Home Services

Italian

DPS Web ID 03 9402 9533 38676 PHONE (02)

1800 927 744 13664 8887 4977

13986

9907 1481

13927

03 9402 9533 38676 8764 3669

14103

1300 665 444 21320

LGBTIQ

Bolton Clarke Illawarra At Home Support

1300 665 444 21321

38678

LGBTIQ

Bolton Clarke Port Macquarie At Home Support

1300 665 444 21322

03 9402 9533 38676

LGBTIQ

Bolton Clarke Sydney At Home Support

1300 665 444 19825

14103

LGBTIQ

Care Connect NSW

1800 370 575 17997

9136 4788

14045

LGBTIQ

CÜRA Home Care Packages

07 5527 8011 17404

CatholicCare Sydney Home Care Packages

13 18 19

13973

LGBTIQ

KOPWA Community Services

Italian

Co.As.It. Home Care Packages (NSW)

9564 0744

13971

LGBTIQ

Life Without Barriers Far North Coast NSW

1800 935 483 20765

Italian

CÜRA Home Care Packages

07 5527 8011 17404

LGBTIQ

Life Without Barriers New England

1800 935 483 20766

Italian

Help at Home by Montefiore

1800 251 537 20057

LGBTIQ

Life Without Barriers Southern NSW

1800 935 483 22280

Italian

Home Caring

1300 875 377 39049

LGBTIQ

Italian

KOPWA Community Services

8764 6425

9412 0284

19807

LGBTIQ

9412 0284

Lifetime Connect Aged Com'ty Wellness Nambucca Vly 6568 2522 MCCI Home & Community Care Services

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background

4229 7566

19807

14105 22014

NSW & ACT 2021

Cultural Group LGBTIQ

Service Provider Mercy Services Home Care Packages

LGBTIQ

AgedCareGuide.com.au

241

4962 6680

DPS Web ID 14171

Cultural Group Russian

Service Provider Advance Diversity Services Help at Home Services

NAC Aged Care Home Support

6226 3799

18278

Russian

Catholic Healthcare Home Care Services Sydney

1800 225 474 13778

LGBTIQ

Northern Settlement Services Multicultural ACS

4969 3399

14154

Russian

CÜRA Home Care Packages

07 5527 8011 17404

LGBTIQ

People First Healthcare

03 9402 9533 38676

Russian

Help at Home by Montefiore

1800 251 537 20057

LGBTIQ

Pinnacle Community Services Temora

6977 1326

21666

Russian

JewishCare (NSW) Home Support Services

1300 133 660 14137

LGBTIQ

St Andrew's Village

6620 5800

13751

Russian

St Simeon Healthcare (NSW)

8645 4010

22026

LGBTIQ

Sydney Multicultural Community Services

9663 3922

14220

Samoan

Northern Settlement Services Multicultural ACS

4969 3399

14154

LGBTIQ

The Co-operative Life Aged Care Services

1300 494 117 38414

Serbian

CÜRA Home Care Packages

07 5527 8011 17404

LGBTIQ

Whiddon Ballina Community Care

1300 738 388 20142

Singaporean

CÜRA Home Care Packages

07 5527 8011 17404

Macedonian

Advance Diversity Services Help at Home Services

Singaporean

People First Healthcare

03 9402 9533 38676

Macedonian

CÜRA Home Care Packages

07 5527 8011 17404

Slavic

PAWA Community Care Home Care Packages

9716 0036

14175

Macedonian

People First Healthcare

03 9402 9533 38676

Slavic

St Simeon Healthcare (NSW)

8645 4010

22026

Macedonian

St Simeon Healthcare (NSW)

8764 6425

38678

Macedonian

Warrigal Albion Park Rail

1800 927 744 13664

South African People First Healthcare

Malaysian

People First Healthcare

03 9402 9533 38676

South Asian

SydWest Multicultural Services Aged Care Services

9621 6633

13981

Maltese

Advance Diversity Services Help at Home Services

South Asian

Wesley Mission Home & Carer Supp Serv North Syd

9907 1481

13927

Maltese

People First Healthcare

Spanish

Advance Diversity Services Help at Home Services

9136 4788

14045

Maltese

SydWest Multicultural Services Aged Care Services

13981

Spanish

Community Services #1

6126 4700

38640

Muslim

BaptistCare At Home ACT

1300 275 227 17218

Spanish

CÜRA Home Care Packages

Muslim

CORE Community Services

8717 1500

14061

Spanish

Northern Settlement Services Multicultural ACS

4969 3399

14154

Muslim

IWAA Home Care Services (NSW)

8764 6425

38678

Spanish

Sydney Multicultural Community Services

9663 3922

14220

Muslim

People First Healthcare

Sri Lankan

People First Healthcare

03 9402 9533 38676

Muslim

Your Aged Care at Home

14103

Tamil

People First Healthcare

03 9402 9533 38676

NESB

annecto at Home Support ACT

1800 266 328 21545

Tamil

SydWest Multicultural Services Aged Care Services

NESB

Better Connected Com'ty Services HC Packages

9024 5500

20465

Thai

CORE Community Services

NESB

CatholicCare Wollongong Your Life Your Way

4254 9342

13903

Thai

People First Healthcare

NESB

CÜRA Home Care Packages

07 5527 8011 17404

Tongan

Northern Settlement Services Multicultural ACS

4969 3399

14154

NESB

Life Without Barriers Far North Coast NSW

1800 935 483 20765

Turkish

IWAA Home Care Services (NSW)

8764 6425

38678

NESB

Life Without Barriers New England

1800 935 483 20766

Turkish

People First Healthcare

NESB

Life Without Barriers Southern NSW

1800 935 483 22280

Ukrainian

St Simeon Healthcare (NSW)

8645 4010

22026

NESB

Multicultural Care Home Care Packages

9718 6199

13895

Vietnamese

ANHF Home Care Services

9784 0868

19304

NESB

Northern Settlement Services Multicultural ACS

4969 3399

14154

Vietnamese

Australian Chinese Community Assoc Western Ctr

9281 1377

18277

NESB

Pinnacle Community Services Temora

6977 1326

21666

Vietnamese

BaptistCare At Home ACT

NESB

St Simeon Healthcare (NSW)

8645 4010

22026

Vietnamese

CASS Care

NESB

Your Aged Care at Home

8764 3669

PHONE (02)

9136 4788

8645 4010

9136 4788

14045

22026

14045

03 9402 9533 38676 9621 6633

03 9402 9533 38676 8764 3669

South African IWAA Home Care Services (NSW)

PHONE (02)

9136 4788

DPS Web ID 14045

03 9402 9533 38676

07 5527 8011 17404

9621 6633

13981

8717 1500

14061

03 9402 9533 38676

1300 275 227 17218 9718 7305

14144

14103

Vietnamese

CatholicCare Sydney Home Care Packages

13 18 19

13973

Nthn European CÜRA Home Care Packages

07 5527 8011 17404

Vietnamese

CORE Community Services

8717 1500

14061

Pacific Islander CÜRA Home Care Packages

07 5527 8011 17404

Vietnamese

EACH Community Services

9744 8017

14159

Pacific Islander People First Healthcare

03 9402 9533 38676

Vietnamese

Home Caring

14103

Vietnamese

Northern Settlement Services Multicultural ACS

Pacific Islander Your Aged Care at Home

8764 3669

1300 875 377 39049 4969 3399

14154

Polish

CÜRA Home Care Packages

07 5527 8011 17404

Vietnamese

People First Healthcare

Polish

Help at Home by Montefiore

1800 251 537 20057

Vietnamese

Wesley Mission Home & Carer Supp Serv North Syd

9907 1481

13927

Polish

PAWA Community Care Home Care Packages

9716 0036

14175

Vietnamese

Your Aged Care at Home

8764 3669

14103

Polish

SydWest Multicultural Services Aged Care Services

9621 6633

13981

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background

03 9402 9533 38676

Aged Care Guide

In Home Care Services See Definition of Terms pages 148-149

PHONE (02)

24/7 Disability and Community Care Services

0497 700 247

365 Care

1300 365 248

3Bridges Community Home Care Packages

1300 327 434

A.C.T. Occupational Therapy

0422 760 092

Accommodation & Care Solutions (NSW)

1300 675 893

ADS Home Care Services

8677 0093

Adssi In-home Support Home Care Packages

1300 578 478

Adssi In-home Support Home Maint/Mods

1300 578 478

Advance Diversity Services Help at Home Services

9136 4788

Adventist Senior Living Home Care Services

4977 0004

Albury Wodonga Health Dist Nursing Serv Albury

6051 7408

All Parental Care Australia

9520 2966

Allawah Lodge Aged Care Facility

6927 3521

allcare Alliance Community (NSW)

1300 377 074 9310 6512

Anglicare At Home Southern Region

1300 111 278

Anglicare At Home Sydney Metropolitan Region

1300 111 278

annecto My Support NSW-ACT

1800 266 328

Ascent Community Care

6778 3503

Athena Nursing Care

0416 439 554

Attune Hearing (NSW, QLD, Vic, SA & WA)

1300 736 702

AusCare Home & Community Care

1300 455 322

Australian Home Care Services Metropolitan NSW

1300 303 770

Australian Home Care Services Regional NSW

1300 303 770

Australian Red Cross Aged Care Services ACT

6234 7660

Australian Red Cross Aged Care Services NSW

9229 4111

Australian Unity Home Care Services

1300 160 170

Awabakal Aged Care

4907 8555

Banksia Villages

4471 6091

Bankstown City AC Georges River Home Services

8717 0199

Bankstown City Aged Care Home Based Care

8717 0180

Bannister In Home Care (NSW)

1300 368 991

BaptistCare At Home ACT

1300 275 227

BaptistCare At Home NSW

1300 275 227

BaptistCare Home Modifications & Maintenance

1300 275 227

BBCR Brokerage / Private Care Services

4422 7422

BBCR Home Maintenance Program

4443 7681

BBCR In Home Care Services

4443 3434

NSW & ACT 2021

PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Pall ion S ing upe iati v r e v i C sion Per son are Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal

CHS

242

Notes

DPS Web Advert Page ID 40770

9 9 9 999 9999999999999 9999 999999999 Note 1 9 9 9 999 9 999 Note 2 22 99 9999 9 999 99999999 9 999 Note 3 9 9 9 99 99 9 999 Includes dementia and/or disability clients 9 9 999 9 999 9 9 99 99 9999 999 99 9 99999 999 Community transport services 31 9999 99999 999 9999 999999999 Includes Veterans' Home Care IFC-1, 98 99999999999999 IFC-1, 98 99999999999999 9999 999999999 Includes Veterans' Home Care & DVA 9 99 999 999 99 99999 9 999 999999999 99999999 9 999 99999999 9 999 9 9 99 Note 4 99 9 Note 5 113 99999999 99 99 9999 999 99 99 99 99999 999 999 999 99999 999 999999999 Includes Veterans' Home Care 9 99999 999 27, 78, 211 99999999999999 Note 6 27, 78, 211 99999999999999 Note 6 Services exclude gardening 27, 78, 211 9 9 9999 99 99999 Available Jervis Bay area only 9 9 9 99 Flexible respite available

Note: 1. Includes frozen meal delivery service in St George area 2. Includes services for financially disadvantaged & CALD clients; 24 hour care also available 3. Includes mobility equipment & assistive technology

21850 20764 40001 38673 38978 13889 37103 14045 38480 22247 19266 13305 62018 18529 13230 14097 21549 21597 61783 40084 38987 20463 21605 22203 38812 20189 13730 13868 21057 14095 20709 17218 13893 38014 19301 19303 62068

4. Includes daily telephone support through Telecross 5. Services provided as daily telephone support through Telecross 6. Includes Veterans' Home Care (VHC) & DVA

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

In Home Care Services

Notes 99999 Note 1

243

DPS Web Advert Page ID 13257

PHONE (02)

CHS

See Definition of Terms pages 148-149

AgedCareGuide.com.au

PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Pall ion S ing upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal

NSW & ACT 2021

Bega & District Nursing Home

6492 7777

Bega Valley Meals on Wheels

6492 4146

Belong Blue Mountains Katoomba N/hood Ctr

4782 1117

Belong Blue Mountains Lwr Mountains N/hood Ctr

4739 1164

Belong Blue Mountains Mid Mountains N/hood Ctr

4759 2592

9999999 9 9 999 Includes services for Veterans 9 9 99 9 999 Note 2 9 9 99 999 9 9 99 99 Includes disabled clients and their carers 999 999 99999 99 9 99 9 99 9999 9999 999 9999 999999999 9999999999999 9999999999999 9999999999999 9 99 999999999 9 99 99 999 99999999 9 999 Community transport service 9 999 999 999 Note 3 99999999999999 9 99 999 9 999 Note 4 29 999 9999 999 Mobile service 9 999 999999999 Includes Veterans' Home Care (VHC) & DVA 9 999 9 999 Note 5 9 9 99 999 Note 6 99 99 99 Community transport services 118 9999 99999 999 118 9999 99999 999 118 9999 99999 999 118 9999 9999 9 9 118 9999 999999999 999 999 9 999 9 9 9 Services for clients in the Inner West area 9999 999999999 999 9 99 9 9 9 9999 999 99 9 9999 99 9999 9999 99 999 99 99999 99 9 9 9 9999

Benhome Home Care Services

1800 181 959

Berrigan District Home & Com'ty Support Serv

03 5883 2044

Best Practice Nursing Agency

1300 687 733

Better Connected Com'ty Serv Home Care Pkgs

9024 5500

Better Living HC Packages (ACT)

1300 307 344

Better Living Home Care Packages (NSW)

1300 307 344

Bilyara Hostel

6341 1666

Biripi Aboriginal Aged & Community Care

6550 0788

Bland Home & Community Care Services

6979 0287

Blue Haven In Home Care

4203 4055

Bolton Clarke At Home Support (NSW)

1300 665 444

Bolton Clarke Gold Coast/Tweed Heads At Home Supp 1300 775 227 Booroongen Djugun Aged Care Facility

6560 2103

Bower YNA

9222 9648

Braithwaite Speech & Learning Clinic

9797 1880

Bundaleer Care Services

6585 2811

Bungree Aboriginal Assoc Home Care Pkgs

4350 0100

Byron Shire Respite Service

6685 1921

Cabonne Shire Council Home & Com'ty Care

6344 1199

Calvary Community Care ACT

1300 660 022

Calvary Community Care Hunter

1300 660 022

Calvary Community Care Manning Taree

1300 660 022

Calvary Community Care Riverina

1300 660 022

Calvary Community Care Sydney

1300 660 022

Candice Care NSW/ACT

1800 226 342

Canterbury City Com'ty Centre Home Care Pkgs Care Connect NSW

9750 9344 1800 370 575

Care For Family

9343 0880

Care Next Door

9666 7930

Carehaven Services ACT

0406 357 790

Carehaven Services NSW

0406 746 458

Careseekers

1300 422 731

Carrathool Shire Council Multi Service Outlet

6961 7600

Note: 1. Includes Veterans' Home Care (VHC) & DVA; Access to mobility equipment & assistive technology available 2. Includes home modification services & Community Visitors Scheme 3. Includes Veterans' Home Care (VHC) & overnight services

21633 21658 38509 38508 13529 21634 38440 20465 38353 22198 13599 13995 13998 13904 20768 18364 13854 19241 19572 14340 13890 21588 21635 18538 13731 13996 18537 18129 38289 21476 17997 61642 19299 38541 38542 21553 21626

4. Includes Outreach Food Programs for ATSI clients 5. Includes equipment & assistive technology & specialised transport service for ATSI clients 6. Includes services for Carers of clients with disabilities

Aged Care Guide

In Home Care Services See Definition of Terms pages 148-149

PHONE (02)

Carrington Community Care CASS Residential Aged Care Facility

1300 590 590 9789 4587

Catholic Healthcare H/Care Serv Sthn Highlands

1800 225 474

Catholic Healthcare Home Care Services

1800 225 474

Catholic Healthcare Respite & Soc Supp Serv

1800 225 474

CatholicCare Sydney Home Support Services

13 18 19

CatholicCare Wollongong Your Life Your Way

4254 9342

CCAS Aged & Disability Services

9858 3222

CCNB Home Care Packages

1300 002 262

Centralis Home Care

8315 2811

CHNC Home Care Packages

9645 3700

Churches of Christ in Queensland CC Sth Coast

07 5539 7600

City of Parramatta Council Com'ty Care Services

9806 5121

Co.As.It. Home Care Packages (NSW)

9564 0744

COA Sydney Home Support Services

9389 0035

Coast Community Connections

4343 1888

Communities@Work Seniors & Com'ty Transport

6293 6500

Community Care Options

6650 2000

Community Connect Transport

9490 9500

Community Gateway Kempsey

1300 657 473

Community Gateway Nowra

1300 657 473

Community Gateway Wollongong

1300 657 473

Community Options - CHSP

6295 8800

Community Services #1

6126 4700

ConnectAbility Aust Aged Care Serv Snr Solutions

4962 1000

Cooma Challenge Home Support Services

6452 2156

CORE Community Services

8717 1500

COTA Home Maintenance Service

1300 658 842

CPL Aged Care Services NSW

1800 275 753

Cranbrook at Home Crowley Care

9458 9950 1300 139 099

Crows Nest Centre

9439 5122

Cumberland City Cncl Seniors & Disability Serv

8757 9041

CÜRA Home Care Packages

07 5527 8011

Dementia & Aged Care Services - Central Coast

1800 322 767

Dementia & Aged Care Services Sthn Highlands

1800 322 767

Dementia Australia NSW

9805 0100

Diversional & Recreation Therapy Australia

9887 5035

Dungog & District Neighbourcare

4992 3348

Note: 1. Italian; Clients in Sydney metro area & Wollongong only

NSW & ACT 2021

CHS

244

Notes 999 Flexible Respite

DPS Web Advert Page ID 13135

9999 999 9 9 9 99 9 9 9999 999 9 999 Includes mental health respite for carers 24, 63 24, 63 9999 999 9 999 24, 63 9999 999 9 999 99999999999999 99999999999999 9 9 99 9999 99999 999 21 999 9999 999 9 9 99 9999 99999 999 Includes Veterans' Home Care - 1300 550 450 9 99 9 9 99 99 9 999 Note 1 9 99 9 9 9 Includes home modification services 9999 999 9 999 Includes home modification services 9 99 9 99 99 99 9 999 9 999 99 9 Includes disability clients & their carers 9999 999 9 999 9999 999 9 999 9999 999 9 999 9 99 99 99 99 9999 999 99 99 99 9 99 9 99 9999 9 9 999 9999 999 9 999 Includes home modification services 224 132 9 9 9999 99 9 999 90 9999999999999 9999999999 999 Includes services for Veterans 99 9 9 99 99 9 99 Note 2 9999 999 9 999 57, 140 9 9 99 9 99 57, 140 9 99 99 9 99 9 9 99 9 9 9999 999999999

21065 19856 19320 19273 21571 13903 38872 14149 61799 22276 17437 21589 13971 38434 13886 21662 14161 38417 13924 22013 13933 38976 38640 21665 21636 14061 37738 21587 21506 14223 38420 21677 17404 61899 61901 14042 20030 13929

2. Includes disabled or ATSI clients & their carers in Auburn, Holroyd & Parramatta LGAs; Community transport services available for CALD clients

In Home Care Services

Notes

PHONE (02)

CHS

See Definition of Terms pages 148-149

EACH Community Services

9744 8017

Eremea Home Care Services

1300 118 880

9 99 9999

Essential Care

0439 606 748

Eurobodalla Meals/Wheels & Out and About Serv Feros Care Home Care NSW

4474 4464 1300 763 583

Focus Connect Multicultural Home Care Pkgs

4627 1188

Focus Home Care

9029 9084

Focus Home Care

9029 9084

Forbes & District Meals On Wheels

6851 4204

Forbes Shire Council Home & Community Care

6852 4388

GHA@Home

1300 204 876

Gilgai Aboriginal Home Care Packages

9832 3825

Gilgandra Shire Council Community Care

6817 8750

Glen Innes Severn Cncl Life Choices Support Serv

6730 2500

GoCo Care

6740 2240

Goodwin Home Care

6175 5650

Goulburn Mulwaree Cncl Respite/Soc Supp Groups

4823 4498

Griffith Meals on Wheels

6962 9997

HammondCare At Home ACT

1800 826 166

HammondCare At Home Batehaven

1800 826 166

HammondCare At Home Central Coast

1800 826 166

HammondCare At Home Central West

1800 826 166

HammondCare At Home Far West NSW

1800 826 166

HammondCare At Home Horsley

1800 826 166

HammondCare At Home Hunter

1800 826 166

HammondCare At Home Merimbula

1800 826 166

HammondCare At Home North Sydney

1800 826 166

HammondCare At Home Scone

1800 826 166

HammondCare At Home Shoalhaven

1800 826 166

HammondCare At Home South East Sydney

1800 826 166

HammondCare At Home South West Sydney

1800 826 166

HammondCare At Home Western Sydney/Nepean

1800 826 166

HCA Home NSW

1300 422 111

Healthe Community Central Coast

4959 6711

Healthe Community Hirondelle

9406 5066

Healthe Community Hunter Nursing

4959 6711

Healthe Community Hurstville

9579 7977

Healthe Community Mayo Home Nursing

6539 3600

AgedCareGuide.com.au

NSW & ACT 2021

999 9 999 999999999 Overnight respite available 9 9 9 9 9999999999 999 9 99 99 9 999 999999999 999 999999999 999 9 9 9 99 999 9 999 Note 1 9999999999999 9 99 999 9 999 Note 2 99 9 99 Note 3 9999 999999999 9 99 999 9 999 Community transport services 9999 999 99999 Note 4 9 9 99 Shopping excluded 9 9 9 99 99 9 9 9 9 99 99 9 9 9 9 9 9 9 9 9 9 9 9 9 99 9 9 9 9 9 9 9 99 99 9 9 9 9 9 9 9 9 999 99999999 999999999 999 Note 5 999999999 999 9999 99999999 Includes services for DVA clients 9 99 9999999999999 Includes services for DVA clients

Note: 1. Includes home modification services - phone: (02) 6852 4388 2. Priority to ATSI clients in Western Sydney/Nepean areas 3. Community transport services; Mobility equipment & assistive technology

245

DPS Web Advert Page ID 14159 20759 18280 22037 22289 14166 61511 61511 38757 38758 136 38424 13999 38493 14133 14164 17221 22036 38433 22016 21309 14092 18596 22017 14091 14093 22053 14136 22022 18597 18598 14094 21029 22391 38576 38772 22029 38773 18843

4. Services for clients in ACT and Southern Highlands (NSW) 5. Hydrotherapy and Mental Health programs available.

Aged Care Guide

In Home Care Services See Definition of Terms pages 148-149

PHONE (02)

Help at Home by Montefiore

1800 251 537

HenderCare (NSW & ACT)

1300 764 433

Hills Community Care Services Hills Nursing

9761 7600 1300 131 393

HMC Multi Seniors Ethnic Neighbour Aid Prog

4960 8248

Holbrook Health Service

6036 2787

Holdsworth Community

9302 3600

Home Care Assistance Newcastle Hunter

4089 3000

Home Care Assistance Nth West & Inner West Syd

9051 1000

Home Care Assistance Sydney City & East

9158 3880

Home Care Heroes

8310 7531

Home Caring

1300 875 377

Home Instead Central Coast

4342 3477

Home Instead Hurstville & Bankstown

8608 2900

Home Instead Lower North Shore & Syd Nth West

9908 7206

Home Instead Mid North Coast

6583 9944

Home Instead Newcastle

4945 4316

Home Instead Penrith

4722 2256

Home Instead Sutherland Shire

9526 2659

Home Instead Sydney Eastern Suburbs

1300 791 172

Home Instead Sydney Hornsby & Hills District

9980 2226

Home Instead Sydney Inner South West

9194 4146

Home Instead Sydney North Shore/Nthn Beaches

9144 2322

Home Instead Wollongong

4295 6829

Home Insteade Northern Rivers

6683 4597

Home Modifications Australia (MOD.A)

0412 921 221

Home Nursing Group

1300 698 693

Home Support Services (NSW)

1800 854 300

Hunter Community Services

4937 4555

integratedliving Australia New South Wales

1300 782 896

Interchange Australia Home Care Packages

1300 112 334

Intereach Community Support

1300 488 226

Intereach Community Support (West)

1300 488 226

IRT Home Care ACT

13 44 78

IRT Home Care Far South Coast

13 44 78

IRT Home Care Illawarra

13 44 78

ItSoWel Home Support Services

4228 8222

IWAA Home Care Services (NSW)

8764 6425

NSW & ACT 2021

CHS

246

Notes

9999999999999 9999 999 99999 Note 1 9 99999 9 999 Community transport services 9999999999999 9 9 9 999 Note 2 9 9 99 9 9 99 999 999999999 9999 9999 999 999 999999999 99 9 99 999 9 99 999 999 99999999 999 9999 9 999 99999999 999 99999999 999 99999999 999 99999999 999 99999999 999 99999999 999 99999999 999 99999999 999 99999999 999 99999999 999 999999999 Includes home modifications 9 9 9999999999 999 999 999999999 99 9999999 999 Note 3 9999 99999 999 99 9 9 99 Note 4 9 99 99999 999 Note 5 9 99 999 9 999 9999 99999 999 9999 99999 999 9999 99999 999 99 9 999 9 999 999 999999 99

Note: 1. Includes services for Veterans' Home Care (VHC) & DVA clients and clients with mental health issues 2. Services for multicultural clients in Lower Hunter & Newcastle areas 3. Includes home modification services; Mobility equipment & assistive technology for aged/disabled clients

DPS Web Advert Page ID 75 20057 21955 21664 19902 21608 13052 21640 21931 22006 38497 42108 39049 18801 61858 22094 18802 38500 22096 18803 22089 22093 22095 22091 21505 20937 19818 20221 21871 21653 13980 21582 18274 19206 110 17223 110 38469 110 13968 21643 38678

4. Includes younger disabled clients and their carers 5. Includes short term or emergency carer support for clients in Riverina/Murray Region - phone: 1800 052 222

See Definition of Terms pages 148-149

PHONE (02)

JewishCare (NSW) Home Support Services

1300 133 660

JNC Social Support Services

8570 1400

Junee Community Centre Services

6924 2666

Just Better Care ACT

1300 587 823

Just Better Care NSW

1300 587 823

Kate Cares

9387 6100

KinCare ACT

1300 110 254

KinCare NSW

1300 110 254

Kinder Caring Home Nursing

1300 796 675

Kirinari Transport Services

6041 2299

KNC Home Care Packages

9988 4966

Kogarah Community Services

9553 6506

Life Without Barriers Far North Coast NSW

1800 935 483

Life Without Barriers New England

1800 935 483

Life Without Barriers Southern NSW

1800 935 483

Lifebridge Australia Lifetime Connect Aged Com'ty/Wellness Coffs Harbour Lifetime Connect Aged Com'ty/Wellness Nambucca Valley LINC Home Support Services

1800 043 186

Live it up with NurseWatch

6652 9563 6568 2522 6352 2077 9331 3344

LiveBetter Community Services NSW

1800 580 580

Mable

1300 736 573

Maitland Community Care Services

4932 5755

MCCI Home & Community Care Services

4229 7566

McLean Care Home & Community Services

1300 791 660

Meditech Help in the Home

9764 4488

Mercy Health HC Services Canberra

6256 9600

Mercy Health Home Care Services Albury

6024 9508

Mercy Health Home Care Services Young

6384 1010

Mercy Services Community Transport Service

4961 3113

Mercy Services Home Care Packages

4962 6680

MidCoast Assist

1300 658 830

mobility app

1300 438 227

Mosman Municipal Council Services for Seniors

9978 4128

MRNC Community Home Support Program

6682 4334

CHS

In Home Care Services

AgedCareGuide.com.au

NSW & ACT 2021

Notes

247

DPS Web Advert Page ID 14137

99 9 999 99999 9 999 9999 999 9 99 Includes disabled clients and their carers 35 999 99999 999 35 999 9999 999 9999999999999 9999999999 999 Includes transition care services 9999999999 999 Includes transition care services 9 99999999999 Services for clients in metropolitan areas only 99 9 Note 1 9999999999 999 Note 2 9 99 99 9 99 Note 3 9 99 999 99999 99 999 99999 9 99 999999999 Note 4 9999 999 99999 99 9 999 99999 Note 5 99 9 999 99999 Note 5 9 99 9 Note 6 99 9 9999 99 25 9999 999 9 999 37 9999999999999 9 99 99 9 99 9999 999 9 999 9999 9 9 999 Note 7 76-77 9999999999999 Note 5 71 99999 9999 999 Note 4 71 9999 9999 999 Note 4 71 9999 99999 999 Note 8 9 9 Note 9 9999 999999999 9 99 99 9 999 9 9999 9 99 9 9 99 Note 10 9999 99 999

Note: 1. Services for aged and/or disabled residents living Albury, Corowa, & Greater Hume areas 2. Includes services through Neighbourhood Aid Programs in Berowa, Galston, & Pennant Hills areas 3. Includes services for frail aged/disabled/CALD clients & their carers; Neighbour Aid Program & dementia specific services extend to Sutherland area 4. Includes services for Veterans' Home Care (VHC) clients 5. Includes services for Veterans' Home Care (VHC) & DVA clients

21651 21641 18774 18583 18085 14096 18253 37268 38851 22191 21630 20765 20766 22280 21603 21583 14105 38300 22278 13947 22109 38917 22014 20483 38305 19323 19324 14086 22035 14171 21317 61859 38419 21655

6. Includes meal delivery services - phone: (02) 6354 5911 7. Services for frail aged/disabled clients in New England area 8. Includes services for Veterans' Home Care (VHC) & home modifications 9. Services for frail aged persons & those with a disability and their carers in Lake Macquarie & Newcastle LGAs 10. Transport available for disabled clients with health related need

Aged Care Guide

In Home Care Services

Notes 999 Note 1

DPS Web Advert Page ID 13895

PHONE (02)

CHS

See Definition of Terms pages 148-149

NSW & ACT 2021

248

Multicultural Care Home Care Services

9718 6199

Multicultural Care Short Term Restorative Care

9718 6199

9999 99 9 99999999 99999 99 99 999 9 9 99 9 99 99 9 Note 2 9 99 99 99 99 Note 3 9999 9999 999 9 9 9 99 Includes respite for carers of ATSI clients 9 9 99 99 9 9 9999 99999 999 9 9 9 99999999999999

Murray River Council Community Programs Murrumburrah-Harden Health Service My Nurse

1300 087 004 6380 6600 1300 868 334

Myrtle Cottage

9426 3100

NAC Aged Care Home Support

6226 3799

NDNS

4953 8444

Nimbin Aged Care & Respite Services

6689 1709

Northern Settlement Services Multicultural ACS

4969 3399

Nourish'd

0434 878 004

NovaCare Home Care Packages

1300 363 654

NSW Home Support Services

1300 770 118

NVC

6598 5000 1300 336 488

Omnicare, Meals Service Port Macquarie

6584 1463

Our Lady of Consolation Home Care Services

9832 4599

Ourcare Services In Home Care

6571 2300

Oxley Home Care

9986 2266

PAC ACT Home Care Services

1800 722 679

PAC Central Coast Home Care Services

1800 722 679

PAC Eastern Suburbs Home Care Services

1800 722 679

PAC Hunter Home Care Services

1800 722 679

PAC Illawarra Home Care Services

1800 722 679

PAC Inner West Home Care Services

1800 722 679

PAC New England Home Care Services

1800 722 679

PAC Northern Sydney Home Care Services

1800 722 679

PAC Southern Highlands Home Care Services

1800 722 679

PAWA Community Care Home Care Packages

9716 0036

Pearl Home Care - Greater Parramatta NSW

0420 205 441

Pearl Home Care - Sydney Inner West NSW

1300 011 018

Pearl Home Care - Sydney North East Pearl Home Care - Sydney North West NSW Pearl Home Care - Sydney Outer West People First Healthcare

8407 9169 0426 971 231 8004 7137 03 9402 9533

38411 14356 38806 38200 18278 17 38979 21656 14154 53721 13735 19269 38441 21674

Omnicare Greenmeadows Day Ctr Soc Supp Groups 1300 336 488 Omnicare Home Modifications & Maintenance

21973

9 9 9 9

22167

Note 4

Includes home modification services 9 9 999999 9 99 Note 5 999 999 9 999 99 9 999 9 999 9999 999 9 999 9999 99999 999 9999 99999 999 9999 999 9 999 9999 99999 999 9999 99999 999 9999 99999 999 9999 99999 999 999 9 9 99 99999999999999 99999999999999 99999999999999 99999999999999 99999999999999 999 999999999

Note: 1. Services for clients in Inner West, South West, & South East Sydney 2. Services for clients provided as telephone group support and access to other program outings 3. Services for clients in ACT, Goulburn, Queanbeyan, Yass, Young, & surrounding districts

22166 13984 21572 19151 12 21942 12 61773 12 21941 12 20509 12 21071 12 20508 12 20510 12 20511 12 21070 14175 23 61772 23 61999 23 51755 23 62000 23 51757 38676

4. Services for clients in Forster, Kempsey, Laurieton, Port Macquarie, Sawtell, Taree, & Wauchope areas 5. Includes services for clients with Younger Onset Dementia

AgedCareGuide.com.au

NSW & ACT 2021

In Home Care Services

Notes 999 Note 1

PHONE (02)

CHS

See Definition of Terms pages 148-149

Pinnacle Community Services Cootamundra

6942 7786

Pinnacle Community Services Leeton

6953 6660

Pinnacle Community Services Temora

6977 1326

9 9 999 9 9 99 99 9999 999999999 Community transport services 9 99999999 999 Includes services for DVA clients 9999 999 9 999 999 999999999 999 999999999 999999 99999 9 99 99 Note 2 999 999999999 Note 3 9999999999999 999 999999999 9 9 99 99999 9999999999999 Note 4 9999999999999 Note 4 9999999999999 9999999999999 9999999999999 999 999999999 9999999999999 9 9 9999999999999 999999999 999 9999999999999 9 9 9 9 99 999 9999 99 9999999999999 9999999999999

Port Stephens Veterans and Citizens Aged Care

1800 620 356

Premium Aged & Community Services

1300 826 219

Prestige Inhome Care

1300 103 010

Prestige Inhome Care Packages Sydney

9387 1039

Programmed Care NSW & ACT

13 10 95

RCC Aged & Disability Support Services

9533 0100

Regal Health

9264 4555

Residential Gardens Home Care Services

8887 5555

RFBI Care at Home

1300 848 076

RFBI Care at Home - South Western Sydney

1300 848 076

RFBI Care at Home ACT

1300 848 076

RFBI Care at Home NSW

1300 848 076

Right at Home Gold Coast South

1300 363 802

Right at Home Macarthur Penrith

1300 363 802

Right at Home Padstow St George

1300 363 802

Right at Home RightCare

1300 363 802

Right at Home Southern NSW

1300 363 802

Right at Home Sydney Eastern Suburbs

1300 363 802

Right at Home Sydney North West

1300 363 802

Right at Home Sydney Northern Beaches

1300 363 802

Right at Home Sydney The Hills

1300 363 802

Rose Mumbler Village

4428 9400

Royalty Scope Nursing Services

9538 2379

RSL LifeCare at Home Central - Narrabeen 1300 853 146 RSL LifeCare at Home Central 1300 853 146 - Tea Gardens, Dungog, Hawks Nest RSL LifeCare at Home North 1300 853 146 - Casino, Kyogle, Lismore RSL LifeCare at Home North 1300 853 146 - Coffs Harbour, Urunga, Tamworth, Armidale RSL LifeCare at Home North 1300 853 146 - Mullumbimby, Byron Bay, Ballina RSL LifeCare at Home North 1300 853 146 - Tweed Heads, Gold Coast, Murwillumbah RSL LifeCare at Home South - Kandos 1300 853 146 RSL LifeCare at Home South 1300 853 146 - Merimbula, Bega, Eden RSL LifeCare at Home South 1300 853 146 - ACT, Queanbeyan & Yass RSL LifeCare at Home South 1300 853 146 - Wagga Wagga, Griffith, Gundagai, Narrandera Note: 1. Community transport services for clients in Stockinbingal area 2. Services exclude lawn mowing and meal preparation

249

DPS Web Advert Page ID 21667 22070 21666 21606 37539 20261 38923 38983 21668 19819 93 21066 39030 39031 21382 21393 38321 38322 38323 22069 22068 38682 38320 38328 38329 13298 56323 19, 30, 102 19853 19, 30, 102 38178

9999999999999

19, 30, 102 38181

9999999999999

19, 30, 102 21316

9999999999999

19, 30, 102 19852

9999999999999 9999999999999 9999999999999

19, 30, 102 22336

999999999

999

19, 30, 102 20192

9999999999999

19, 30, 102 20194

19, 30, 102 13533 19, 30, 102 13974

3. Includes services for Veterans' Home Care (VHC) & DVA clients 4. Includes transition care services & extended transport services

Aged Care Guide

In Home Care Services See Definition of Terms pages 148-149

PHONE (02)

SCCBH Home Maintenance Services

08 8080 1850

Scope Home Access

1300 765 887

Senior Helpers Wollongong

4200 1386

Simply Helping Illawarra

4244 3470

Simply Helping Sydney West Snowy Monaro Reg Cncl Com'ty Supp Serv ComPacks Prog Snowy Monaro Reg Cncl Com'ty Supp Serv HCPs

1300 524 470

Southern Cross Aged Support Services

1800 989 000

Southern Cross Care Home Services

1800 870 427

6455 4010 6451 1059

Southern Highlands Home Care (SHHC)

4861 1329

St Andrew's Village

6686 1500

St Carthage's Community Care

6620 0000

St Luke's Care Home and Community Services

9356 0305

St Luke's Private Home Care

9356 0305

St Vincent's Care Services Com'ty Living Sydney

1800 778 767

Start Nursing Services

8883 3207

Stryder Community Transport

9816 5000

Sunrise Supported Living Tuncurry Home Care

5528 5001

Sydney Community Services Home Care Services

9427 6425

Sydney Physios and Allied Health

9620 9897

SydWest Multicultural Services Aged Care Services

9621 6633

Tablelands Community Support

6778 6350

TabTimer

1300 822 846

Tenterfield Total Care & Transport HC Packages The Benevolent Society CHSP Home Support Services Nepean/Blue Mountains/Hawkesbury The Benevolent Society CHSP HSS Central West

6736 4947

1800 236 762

The Benevolent Society CHSP HSS Far Nth Coast

1800 236 762

The Benevolent Society CHSP HSS New England

1800 236 762

The Benevolent Society CHSP HSS Nthn Sydney

1800 236 762

The Benevolent Society CHSP HSS Sth East Syd

1800 236 762

The Benevolent Society CHSP HSS Sth West Syd

1800 236 762

The Benevolent Society CHSP HSS Wstn Sydney The Benevolent Society Community Care South West Sydney/Southern Highlands The Benevolent Society HCP Eastern Suburbs

1800 236 762

1800 236 762 1800 236 762

NSW & ACT 2021

Notes

CHS

250

9 9

9 99

DPS Web Advert Page ID 38444

Note 1

999 99 9 999 999 99999 999 Includes services for clients with disabilities 38 38 999 99 9 999 9 999999999 9999 999999999 Community transport services 99 9 99 9 999 89 9 99 999999999 Services vary depending on location 9 99 99 9 999 9999999999999 Note 2 9 9 9 9 999 9 99 999 9 999 999 99999 999 7 999999999 999 9999 99 9 9 Note 3 9 9 9999999999999 9999999 99 999 Community transport services 9 9999 9 999 Note 4 99 9 99 9 999 Note 5 9 9 9 9 99 99999 999 Community transport services 20 Housing Assistance 9 9 9 20 Housing Assistance 9 9 9 20 9 9 20 Housing Assistance 9 9 20 9 9 9 20 9 9 9 999 Housing Assistance 20 9 9 20 9 9 20 9 99 9 9 9 99 20 9 99 9 9 9 99 20 9 99 9 9 9 999 20 9 99 9 9 9 99

The Benevolent Society HCP Hawkesbury/Blue Mtns 1800 236 762 The Benevolent Society HCP 1800 236 762 New England/Tamworth Note: 1. For clients in the Illawarra, Hunter, South Coast, Eurobodalla, Southern Highlands, ACT, Capital Country, & surrounds 2. Includes services for Veterans' Home Care (VHC) & DVA clients 3. Includes services for Veterans' Home Care (VHC)

21657 38421 21256 38805 19291 13935 14152 21527 38449 13751 13934 14087 20787 21965 38518 62047 18996 22174 61863 13981 13928 19268 21579 39000 39009 39008 39010 39002 38997 38998 39004 20684 18970 14062 20769

4. Includes services for frail aged/disabled CALD clients and their carers 5. Includes Community Transport - phone: (02) 6778 6450

See Definition of Terms pages 148-149

PHONE (02)

The Benevolent Society HCP Northern Sydney

1800 236 762

The Benevolent Society HCP Sthn Syd/Inner West

1800 236 762

The Benevolent Society Nthn Beaches Food Serv

1800 236 762

The Benevolent Society Private HC Serv Syd Metro

1800 236 762

The Benevolent Society STRC Nepean

1800 236 762

The Cooperative Life The Salvation Army Community Care (NSW)

9698 7194 1300 111 227

TransCare Hunter Limited

6545 3113

Tumbarumba Multi Service Outlet

6948 9161

Uniting Domestic Assistance ACT/Sthn Tablelands

1800 486 484

Uniting Domestic Assistance NSW & ACT

1800 864 846

Uniting DVA Nursing ACT/Southern Tablelands

1800 486 484

Uniting Home and Community Care ACT

1800 864 846

Uniting Home and Community Care NSW

1800 864 846

Uniting Veterans HC ACT/Southern Tablelands

1800 486 484

Uniting Veterans Home Care

1800 864 846

Uniting Veterans' HC and Nursing NSW & ACT

1800 864 846

UPA Dubbo Home Care Services

6885 3633

UPA Riverina Murray Home Care Services

6025 1776

UPA Wagga Wagga Home Care Services

6921 3219

Upper Lachlan Community Care

4832 2399

Vision Aust Home Support Services (ACT)

1300 847 466

Vision Australia Home Support Services (NSW)

1300 847 466

Warrigal Albion Park Rail

1800 927 744

Warrigal Home Services Queanbeyan

1800 927 744

Warrumbungle Community Care Coolah

6378 5130

Warrumbungle Community Care Coonabarabran

6849 2200

Wendy's Home Care

4587 5999

Wenonah Lodge

6374 2088

Wesley Mission Far North Coast

6588 1769

Wesley Mission Home & Care SS Central Coast

4352 3880

Wesley Mission Home & Care SS Inner West Syd

9641 7088

Wesley Mission Home & Care SS Mid North Coast

6588 1705

Wesley Mission Home & Care SS South East Syd

8522 2200

Wesley Mission Home & Care SS West/Sth West Syd

8887 4977

Wesley Mission Home & Care Supp Serv Illawarra

8522 2200

Notes

CHS

In Home Care Services

AgedCareGuide.com.au

NSW & ACT 2021

9 9 9

99 99 9

999 999 9 999

9 9

99 99

251

DPS Web Advert Page ID 20 14063 20 14064

Meals Only

999

20 38996 20 39012

Short Term Health Professional Interventions 20 39011

99 9999 9 9 9 9 9 9 9 9

99 9 999 Note 1 999999999 Note 1 99 9 99 99 999 Community transport services

21047 58 38376 21645 21646 3 21296 3 61704

3 999 3 9999 999999999 3 9999 999999999 3 99 999 9 3 99 9 9 3 9 9999 9 9 9 99 9 999 99999 Note 2 9 99 999999 99 Note 2 99999999999999 Note 3 9 9 Note 4 9 99 9 9 99 9 999 9 9 99 9 99 99 99 999 Note 5 99 99 999 Note 6 9 9 99 9 999 99 9 99 99 99999999999999 Note 7 9 99 9 9 999 9 99 99999 999 Services for dementia specific frail aged clients 9 99 9 9 9 9 999 9 9 99 9 999 9 9 99 9 999

Note: 1. Includes mobility equipment & assistive technology 2. Includes services for Veterans' Home Care (VHC) & DVA clients 3. Includes self care aids & assistive technology for clients with blindness or low vision 4. Includes self care aids & assistive technology for clients with blindness or low vision; Gardening services not included

21295 61690 61691 21294 61701 61702 19563 13894 20771 38496 21576 21578 13664 13782 21647 21609 19272 13078 13991 22170 13931 22173 14151 13986 22169

5. Services for clients in Coolah, Dunedoo, & Mendooran surrounding areas 6. Services for clients in Baradine, Binnaway, Coonabarabran, & surrounding areas 7. Includes Short Term Restorative Care (STRC) services

Aged Care Guide

In Home Care Services PHONE (02)

CHS

See Definition of Terms pages 148-149

Wesley Mission Home & Care Supp Serv Nepean

8887 4966

Wesley Mission Home & Care Supp Serv Nth Syd

9907 1481

Wesley Mission Home Modification & Maint Serv

1300 086 906

9 9 9

Whiddon Ballina Community Care

1300 738 388

Whiddon Easton Park

1300 738 388

Whiddon Grafton

1300 738 388

Whiddon Hornsby

1300 738 388

Whiddon Kyogle

1300 738 388

Whiddon Laurieton

1300 738 388

Whiddon Maclean

1300 738 388

Whiddon Moree

1300 738 388

Whiddon Narrabri Jessie Hunt

1300 738 388

Whiddon Redhead Community Care

1300 738 388

Whiddon Wingham

1300 738 388

Wollondilly Support & Community Care (IC Care)

4677 2524

Wyanga Aboriginal Aged Care Program

9319 7175

Yass Valley Aged Care

6226 2030

Your Aged Care at Home

8764 3669

Your Side Australia Aged Care Services

1300 134 332

NSW & ACT 2021

252

Notes

9 99

99 9 999 99 9 99 Note 1 9 9 9 99 999 9 9 99 9 999 9 9 99 9 999 9 9 99 9 999 9 9 99 9 999 9 9 99 9 999 9 9 99 9 999 9 9 99 9 999 9 9 99 9 999 9 9 99 9 999 9 9 99 9 999 9 9 9 9 99 9 99 999999999 Shopping excluded 9 9 999999999 999 Note 2 9 999999 9 999 Note 3

Note: 1. Services for clients in inner West Sydney & Cumberland/Prospect areas 2. Includes mobility equipment & assistive technology

DPS Web Advert Page ID 21318 13927 20209 28, 101 20142 28, 101 14205 28, 101 13828 28, 101 13796 28, 101 13965 28, 101 13962 28, 101 13805 28, 101 13226 28, 101 14034 28, 101 13728 28, 101 13070 21648 14142 13381 14103 21644

3. Includes services for carers of CALD clients and/or people with dementia; Home modifications and mobility equipment & assistive technology

See Definition of Terms pages 148-149

SUBURB

PHONE (02)

CHS

Centre Based Care (CBC)

9 9 Tuggerah 1300 578 478 9 Adssi In-home Support Social Support Groups Toronto 1800 733 553 9 Anglican Care Alkira Respite & Day Therapy Centre Belmont 1800 733 553 9 Anglican Care East Lake Macquarie Dementia Service Winmalee 1300 111 278 9 Anglicare At Home Eleebana Cottage Anglicare At Home Social & Wellness Ctr Frenchs Forest Frenchs Forest 1300 111 278 9 Anglicare At Home Social & Wellness Center Glenhaven Glenhaven 1300 111 278 9 Anglicare At Home Social & Wellness Centre Illawarra Mount Ousley 1300 111 278 9 Jannali 1300 111 278 9 Anglicare At Home Social & Wellness Centre Jannali Sadleir 1300 111 278 9 Anglicare At Home Social & Wellness Centre Liverpool Anglicare At Home Social & Wellness Centre Longueville Longueville 1300 111 278 9 Malabar 1300 111 278 9 Anglicare At Home Social & Wellness Centre Malabar Penrith 1300 111 278 9 Anglicare At Home Social & Wellness Centre Penrith Anglicare At Home Social & Wellness Centre Richmond Richmond 1300 111 278 9 Whalan 1300 111 278 9 Anglicare At Home Social & Wellness Centre Whalan Anglicare At Home Social & Wellness Centre Winmalee Winmalee 1300 111 278 9 Randwick 9315 7726 9 Annabel House Dementia Respite Day Care Uralla 6778 3503 9 Ascent Community Care Surry Hills 9281 1377 9 Australian Chinese Community Assoc City Centre Chatswood 9412 3488 9 Australian Chinese Community Assoc Northern Centre Parramatta 9281 1377 9 Australian Chinese Community Assoc Western Centre Georges Hall 8717 0180 9 Bankstown City Aged Care Betty Sussman Centre Batlow 1300 275 227 9 BaptistCare Social Club Batlow Cootamundra 1300 275 227 9 BaptistCare Social Club Cootamundra Cowra 1300 275 227 9 BaptistCare Social Club Cowra Elderslie 1300 275 227 9 BaptistCare Social Club Elderslie Wallsend 1300 275 227 9 BaptistCare Social Club Hunter Kellyville 1300 275 227 9 BaptistCare Social Club Kellyville Leeton 1300 275 227 9 BaptistCare Social Club Leeton Parkes 1300 275 227 9 BaptistCare Social Club Parkes Red Hill 1300 275 227 9 BaptistCare Social Club Red Hill Taree 1300 275 227 9 BaptistCare Social Club Taree Temora 1300 275 227 9 BaptistCare Social Club Temora Wagga Wagga 1300 275 227 9 BaptistCare Social Club Wagga Wagga Willoughby 1300 275 227 9 BaptistCare Social Club Willoughby North Kellyville 1300 275 227 9 BaptistCare Willmette Overnight Care Bathurst 6332 1449 9 Bathurst Seymour Centre 4443 3434 9 BBCR Groups 3Bridges Community Carer Support & Respite Service

Carss Park 1300 327 434

Adssi In-home Support Camp Breakaway

San Remo 1300 578 478

Note: 1. Services for Chinese clients in Sydney & South East Sydney areas

AgedCareGuide.com.au

PF Priv unded ate Se Dem ly Fun rvice en ded Me tia Ca als re Me dica Per tion S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

NSW & ACT 2021

Notes

253

DPS Web Advert Page ID 20764

9999999 9999999 9 999 9999999 9999999 Emergency respite avaliable IFC-1, 98 9999999 IFC-1, 98 9999999 IFC-1, 98 9999999 IFC-1, 98 9999999 IFC-1, 98 9999999 IFC-1, 98 9999999 IFC-1, 98 9999999 IFC-1, 98 9999999 IFC-1, 98 9999999 IFC-1, 98 9999999 IFC-1, 98 9999999 IFC-1, 98 9999999 9999999 Services for clients in Botany & Randwick LGAs 999 9999999 Note 1 9999999 Note 2 9999999 Services for Chinese clients in Western Sydney 99 99 27, 78, 211 999999 27, 78, 211 999999 27, 78, 211 999 999 27, 78, 211 99 999 27, 78, 211 999999 27, 78, 211 999999 27, 78, 211 999999 27, 78, 211 999999 27, 78, 211 9999999 27, 78, 211 999999 Also known as Blue Gum Cottage 27, 78, 211 999999 27, 78, 211 9999999 27, 78, 211 9999999 27, 78, 211 9999999 99 999 99 999 Services at several locations

21595 38429 21260 21259 18943 14079 18863 14070 14060 18967 19864 19863 18947 14078 19260 14077 21601 21597 14143 22012 18277 18200 21557 21558 21566 21251 19885 19144 21559 19200 21250 19116 21556 19146 20205 19145 21631 19302

2. Services for Chinese clients in Northern Sydney & Upper North Shore areas

Aged Care Guide

Centre Based Care (CBC) See Definition of Terms pages 148-149

SUBURB

PHONE (02)

NSW & ACT 2021

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dica Per tion S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

CHS

254

Bega Valley Meals on Wheels

Sanctuary Point 4443 3434 Bega 6492 4146

Note: 1. Servicing Chinese & Vietnamese clients in Fairfield & Liverpool areas 2. Includes respite services for carers of clients with challenging behaviours 3. Locations at Eastwood, Hornsby and Meadowbank

9 9 9 9 9

Notes

9999999 9 99 Belong Blue Mountains Katoomba Neighbourhood Ctr Katoomba 4782 1117 9 99 Blaxland 4739 1164 Belong Blue Mountains Lwr Mountains N/hood Ctr 9 99 Lawson 4759 2592 Belong Blue Mountains Mid Mountains N/hood Ctr 9 99 Fingal Bay 4981 1611 Bill King Aged Care Facility 9999999 Kiama 4203 4055 9 Blue Haven Social Groups 99 999 Bombala 6458 4620 9 Bombala Community Centre 999 99 Servicing Snowy Monaro region Bonnyrigg Heights Seniors Wellness Centre Bonnyrigg Heights 9753 3400 9 99 99 Note 1 Randwick 8345 9147 9 Burger Centre 99 9999 Rivett 6288 1488 9 Burrangiri Aged Care Respite Centre 99999 Community transport required Brunswick Heads 6685 1921 9 Byron Shire Respite Service 9999999 Note 2 Forster 1300 660 022 9 Calvary CC Star of the Sea Respite Cottage 9999999 Overnight respite available Lakelands 1300 660 022 9 Calvary Community Care Chiara Respite Cottage 9999999 Wagga Wagga 1300 660 022 9 Calvary Community Care Riverina Respite Cottage 9999999 Overnight respite available Cooks Hill 1300 660 022 9 Calvary Community Care St Luke's Social Centre 9999999 Campsie 8021 1235 9 Canterbury City Community Ctr Home Care Packages 9 Servicing Canterbury-Bankstown area Grasmere 1300 590 590 9 9999999 Carrington Care Overnight Respite River Cottage Campsie 9718 7305 9 99999999 CASS Care Coniston 9789 4587 9 CASS Coniston Day Centre 9 999 Hurstville 9789 4587 9 CASS Hurstville Day Centre 9 999 Waitara 1800 225 474 9 Catholic Healthcare Chantal Respite Cottage 9999999 Meadowbank 1800 225 474 9 Catholic Healthcare Korean Day Centres 999 99 Note 3 Thornleigh 1800 225 474 9 Catholic Healthcare Lebanese Day Centres 9999999 Locations at Thornleigh and West Ryde Waitara 1800 225 474 9 Catholic Healthcare Waitara Day Centre 9999999 Hamlyn Terrace 1800 225 474 9 Catholic Healthcare Warnervale Wellness Centre 9999999 Waterloo 1800 225 474 9 Catholic Healthcare Waterloo Day Centre 9999999 Willoughby 1800 225 474 9 Catholic Healthcare Willoughby Day Centre 9999999 Eastwood 9858 3222 9 CCAS Aged & Disability Services 9 99 Include services for CALD clients Tweed Heads 07 5523 0311 Cedric House 9 99 Chester Hill 9753 3400 9 Chester Hill Seniors Wellness Centre 9999999 Services for Chinese & Vietnamese clients Hunters Hill 9879 2726 9 Club Monte Day Centre Hunters Hill 9 99 Woollahra 9389 0035 9 COA Sydney Home Support Services 9 99 Sydney 9564 0744 9 COASIT Social Support Group Program (NSW) 99 99 Note 4 Greenway 6293 6500 9 9 Communities@Work Seniors & Com'ty Transport Prog 9 Note 5 Marrickville 8507 2027 9 Community & Cultural Connections Soc Supp Prog 99 99 Wollongong 1300 657 473 9 99999999 Community Gateway Centre Based Care Warabrook 4962 1000 9 ConnectAbility Australia 9 99 BBCR Paradise Cottage

DPS Web Advert Page ID 19300 21633 21658 38509 38508 13911 21570 21562 21565 75 21535 58 12869 21588 118 19285 118 19284 118 18536 118 19286 21476 13135 14144 21581 21580 24, 63 18951 24, 63 20176 24, 63 20175 24, 63 19322 24, 63 20168 24, 63 19278 24, 63 19321 38872 38517 19854 75 21536 38434 21600 21662 22163 21596 21665

4. Italian & CALD; Servicing Inner West, Northern Suburbs, South West Sydney, & Sutherland areas 5. Various locations; Also servicing Gungahlin and Greenway

Centre Based Care (CBC)

SUBURB

PHONE (02)

CHS

See Definition of Terms pages 148-149

9 9 Fairfield 8717 1500 9 Ballina 1800 275 753 9 Grafton 6642 7257 9 Crows Nest 9439 5122 9 Merrylands 8757 9041 9

Northmead 1300 294 518

Constitution Hill Wellbeing & Day Respite Centre

Cooma 6452 2156

Cooma Challenge Home Support Services CORE Community Services CPL Aged Care Services NSW Cranes Community Support Programs Crows Nest Centre Cumberland City Cncl Seniors & Disability Services

Croydon 9744 8017

EACH Community Services

9 North Nowra 1800 005 484 9 Fresh Hope Care Magnolia Cottage Hebersham 9832 3825 9 Gilgai Aboriginal Home Care Packages Gunnedah 6740 2240 9 GoCo Care Queanbeyan 6175 5629 9 Goodwin Day Clubs - Crace, Monash and Queanbeyan Monash 6178 7280 9 Goodwin Monash Day Club Goulburn 4823 4478 9 Goulburn Mulwaree Cncl Respite & Soc Supp Groups Greenfield Park 9753 3400 9 Greenfield Park Seniors Wellness Centre Griffith 6962 4515 9 Griffith Aged Support Service Guildford 8757 9041 9 Guilford Wellness Ctr Seniors & Dis Services Guyra 6770 7127 9 Guyra Home Support Services Narara 1800 826 166 9 HammondCare Jean Marion Cottage Wahroonga 1800 826 166 9 HammondCare Lucinda Cottage Manly 1800 826 166 9 HammondCare Parkhill Cottage Hammondville 1800 826 166 9 HammondCare South West Sydney Social Club North Turramurra 1800 826 166 9 HammondCare The Richard Geeves Centre Focus Connect Multicultural HCPs Program

Campbelltown 4627 1188

Shoal Bay 4984 1811

Harbourside Haven Nursing Home & Hostel Hills Community Care Respite & Day Programs

Baulkham Hills 9761 5706

HMC Bateau Bay Morisset Multi Seniors Hlth & W/Centre Central Coast 4960 8248 HMC Greek Seniors Hlth & Wellness Centre-Hamilton

Hamilton 4960 8248

HMC Holy Apostles Multicultural Seniors Hlth & W/Ctr Broadmeadow 4960 8248 HMC Italian Multicultural Seniors & Wellness Centre

Waratah 4960 8248

HMC Macedonian Seniors Hlth & W/Ctr-Broadmeadow Broadmeadow 4960 8248 HMC Multicultural Friendship Group HMC Multicultural Friendship Group-Maitland

Warratah 4960 8248 East Maitland 4960 8248

HMC Multicultural Seniors Hlth & W/Centre-Bonnells Bay Bonnells Bay 4960 8248 HMC Multicultural Seniors Hlth & W/Centre-Cardiff HMC Multicultural Seniors Hlth & W/Centre-Port Stephens

Cardiff 4960 4248 Nelson Bay 4960 4248

AgedCareGuide.com.au

PF Priv unded ate Se Dem ly Fun rvice en ded Me tia Ca als re Me dica Per tion S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

NSW & ACT 2021

9 9 9 9 9 9 9 9 9 9 9

Note: 1. Services for Chinese & Vietnamese clients in Fairfield & Liverpool areas 2. Includes services for younger disabled clients & Arabic dementia clients 3. Providing short term or overnight respite for carers of frail aged/dementia clients 4. Servicing Bankstown, Campbelltown, Fairfield & Liverpool LGAs 5. CALD; Servicing aged/younger disabled clients in Central Coast area

Notes

255

DPS Web Advert Page ID 113 14246

999999 999999 99 99 999 999 Overnight respite available 9999999 99 9 999 99 999 99 999 Services at several locations 9999999 9 9 999 9 9 9 999 999 99 99 999 99 Servicing Goulburn area 99 99 Note 1 9 9 99 999 Note 2 9 99 999999 Short term overnight respite service Note 3 99999 999999 Services for dementia specific clients 999 999 Note 4 999 99 Services for dementia specific clients 999999 99 999 Services for CALD & dementia specific clients 9 999 Note 5 9 999 Servicing Newcastle area 9 999 9 999 9 999 Servicing Newcastle area 9 999 9 99 Note 6 9 99 Note 7 9 999 Note 8 9 99 Note 9

21636 224 14061 21587 21639 38420 21677 14159 14166 13775 13999 14164 21729 12860 22036 21564 21660 21670 20715 19122 19257 19121 19251 21567 14333 21678 39040 21611 39038 39042 21607 39034 21614 21615 21616 21617

6. CALD; Servicing aged/younger disabled clients in Maitland area 7. CALD; Servicing aged/younger disabled clients in Central Coast area 8. CALD; Servicing aged/younger disabled clients in Lake Macquarie area 9. CALD; Servicing aged/younger disabled clients in Port Stephens area

Aged Care Guide

Centre Based Care (CBC) See Definition of Terms pages 148-149

HMC Multicultural Seniors Hlth & Wellness Ctr-Toronto

SUBURB

HMC Polish Multicultural Seniors & Wellness Centre HMC Ukrainian Multicultural Seniors & Wellness Ctr Holdsworth Community Home Nursing Group Hunter Community Services integratedliving Aust Wellness & Activity Ctr Gorokan integratedliving Australia Wellness & Activity Centre Raymond Tce integratedliving Australia Activity Centre Woy Woy Interchange Australia Home Care Packages Intereach Community Support Intereach Community Support (West) ItSoWel Social Support & Respite Groups JNC Aged Services JNC Respite Services Kalparrin Day Centre Karinya Dementia Day Centre Kingsgrove Community Aid Centre KNC Social Groups & Wellness Programs Kogarah Community Services Lifebridge Australia LINC Home Support Services Liverpool Multicultural Day Centre Lucy Chieng Aged Care Centre Macedonian Welfare Assoc Respite & Day Centres Marrangbah Cottage MCCI Social & Community Participation Mercy Care Centre Young Mercy Services Tighes Hill Day Centre Mercy Services West Wallsend Day Centre Merrylands Wellness Ctr Seniors & Disability Services MidCoast Assist Centre Based Care Morton Day Centre Social Support Groups Mosman Municipal Council Services for Seniors MRNC Community Home Support Program Multicultural Care Centre Based Respite

Notes

DPS Web Advert Page ID 21618

9 9 99 9 9 999 Note 2 Mayfield 4960 8248 9 9 999 Note 3 Broadmeadow 4960 8248 9 9 999 Adamstown 4960 8248 9 9 999 Woollahra 9302 3600 9 99 999 Armidale 1300 698 693 9 99 99 Kurri Kurri 4937 4555 9 99 Gorokan 1300 782 896 9 99 9999 Raymond Terrace 1300 782 896 9 99 9999 Woy Woy 1300 782 896 9 99 9999 Bowral 1300 112 334 9 999 Note 4 Deniliquin 1300 488 226 9 9999999 Deniliquin 1300 488 226 9 9999999 Wollongong 4228 8222 9 99999999 Note 5 Maroubra 9349 8200 9 99 Maroubra 9349 8200 9 9 99 Concord 9743 6549 9 9999999 Services for dementia specific clients Belmore 9718 5853 9 9 Kingsgrove 9150 7823 9 99 Arabic, Chinese, Italian St Ives 9988 4966 9 99 Note 6 Kogarah 9553 6506 9 99 9 Kingscliff 1800 043 186 9 99999999 Lithgow 6352 3360 9 9999999 Note 7 Hoxton Park 9827 2265 9 9999 99 Hurstville 8558 8098 9 99 999 Services for dementia specific clients in St George area Port Kembla 4275 2266 9 99 999 Note 8 Taree South 6550 0788 9 9999999 Wollongong 4229 7566 9 99 9999 Young 6382 8444 9 71 9999 99 Tighes Hill 4961 2686 9 999 99 Note 9 West Wallsend 4944 1944 9 999 99 Note 10 Merrylands 8757 9041 9 9 9 Forster 1300 658 830 9 9999999 Servicing Forster, Hawks Nest, and Stroud locations Port Macquarie 1300 336 488 9 99999999 Mosman 9978 4128 9 9 9 Evans Head 6682 4334 9 9 999 Campsie 9718 6199 9 9 999

HMC Multicultural Seniors Hlth & Wellness Ctr-Waratah HMC Newcastle Multi Seniors Hlth & W/Ctr-Mayfield

PHONE (02)

NSW & ACT 2021

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dica Per tion S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

CHS

256

Toronto 4960 8248

Waratah 4960 8248

Note: 1. CALD; Servicing aged/younger disabled clients in Lake Macquarie area 2. CALD; Servicing aged/younger disabled clients in Lower Hunter & Newcastle areas 3. CALD; Servicing aged/younger disabled clients in Newcastle area 4. Includes services for younger disabled clients and their carers 5. Services at several locations in Kiama, Shellharbour, & Wollongong LGAs

Note 1

21613 21612 39035 39041 21640 20221 21653 21622 38348 21620 21582 18274 19206 21642 21652 21650 19319 21624 38889 38786 21630 21603 38300 21625 19165 21671 21592 22015 20424 22033 22032 21610 22165 21637 38419 21655 21543

6. Services at several locations in Berowa, Galston, & Pennant Hills 7. Meal services through Flo's Kitchen, phone: (02) 6354 5914 8. Services for frail aged/dementia clients & younger people with disabilities in Illawarra region 9. Services for frail aged/older persons & those with a disability in Newcastle LGA 10. Services for frail aged/older persons & those with a disability in Lake Macquarie LGA

Centre Based Care (CBC)

Murray River Council Community Programs Murray Vale Shalem Myrtle Cottage Nimbin Aged Care & Respite Services Northern Rivers Aboriginal Aged Respite Service NovaCare Ailsa Craig Respite Cottage NovaCare Milpara Social Centre Omnicare Greenmeadows Day Ctr Soc Support Groups Omnicare, Bain Park Day Ctr Social Support Groups Omnicare, Laurieton Day Centre Omnicare, Parklands Cottage Social Support Groups Our Lady of Consolation Aged Care Services Ourcare Services Active Lifestyle Centre PAC Eastern Suburbs Centre Based Respite PAC Hunter Centre Based Respite PAC Inner West Centre Based Respite PAC New England Centre Based Respite PAC Theodora's Place Day Respite Centre Peninsula Village Respite & Social Support Pinnacle Community Services Cootamundra Pinnacle Community Services Temora RCC Aged & Disability Support Services Residential Gardens Day Care Centre RSL LifeCare Day Centre Narrabeen Snowy Monaro Reg Cncl Com'ty Support Services HCPs So Wai Seniors Wellness Centre Southern Cross Care Casino Day Centre Southern Cross Care Home Care Hunter & Central Coast Southern Cross Care Home Care Nepean Southern Cross Care Home Care Northern Southern Cross Care Home Care Southern Southern Cross Care Home Care Western Southern Cross Care Home Care Western Sydney St Carthage's Day Club St Catherine's Community Care Services St Sergius Day Ctr / Soc Supp / Transport / HCPs Stanley Hunt Seniors Wellness Centre Strathfield Aged Day Care Program SummitCare Baulkham Hills SummitCare Canley Vale

SUBURB

PHONE (02)

CHS

See Definition of Terms pages 148-149

AgedCareGuide.com.au

PF Priv unded ate Se Dem ly Fun rvice en ded Me tia Ca als re Me dica Per tion S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

NSW & ACT 2021

Notes

257

DPS Web Advert Page ID 38411

9 9 99 9 99 99 Ingleburn 9426 3100 9 9999999 Nimbin 6689 1709 9 99 Ballina 6620 5800 9 99 999 Hamilton 4961 6264 9 9999999 Short term day respite or emergency overnight respite Merewether 4963 6356 9 999 99 Port Macquarie 1300 336 488 9 99999999 Wauchope 1300 336 488 9 99999999 Laurieton 1300 336 488 9 99999999 West Kempsey 1300 336 488 9 99 9 Rooty Hill 9832 5470 9 999 999 Singleton 6571 2300 9 99 9 99 Paddington 1800 722 679 12 99 999 Stockton 1800 722 679 9 12 99 999 Ashfield 1800 722 679 9 12 99 999 Walcha 1800 722 679 9 12 999999 Hughes 6283 4999 9 12 99 999 Note 2 Umina Beach 1800 650 070 9 Includes services for client carers 99 9999 Cootamundra 6942 7786 9 9 99 Temora 6977 1326 9 9999999 Includes services for younger people with disabilities Riverwood 9533 0100 9 9 99 Rooty Hill 8887 5555 93 9999999 Narrabeen 8978 4327 9 19, 30, 102 99 999 Berridale 6451 1059 9 999 99 Services for clients in Snowy Monaro region Burwood 8741 0228 9 9999999 Note 3 Casino 1800 870 427 9 89 9 9 Bateau Bay 1800 870 427 9 89 9 9 Parkes 1800 870 427 9 89 9 9 Casino 1800 870 427 9 89 9 9 Deniliquin 1800 870 427 9 89 9 9 Parkes 1800 870 427 9 89 9 9 Plumpton 1800 870 427 9 89 9 9 East Lismore 6620 0000 9 99 999 Note 4 Eastwood 8875 0919 9 999999 Cabramatta 9727 9844 9 999999 CALD & NESB Ultimo 9211 9838 9 9999999 Chinese; Working Carers Program Homebush 9748 9661 9 9 999 Includes services for Russian clients Baulkham Hills 1300 685 548 82 99999999 Canley Vale 1300 685 548 82 99999999 Moama 1300 087 004

Note 1

Lavington 6025 4889

Note: 1. Servicing Barham, Mathoura, Moama, Moulamein, & Tooleybuc 2. Includes services for Behavioural & Psychological Symptoms of Dementia clients

13325 38200 21656 38468 19298 22030 21674 21676 21675 22168 13137 21573 21941 20509 20508 20510 12852 14039 21667 21666 21668 12914 20530 13935 19868 20161 38661 38659 38657 38656 38655 38654 21599 19617 22027 19305 19261 20596 14308

3. Chinese, South Asian, Vietnamese; Working Carers Program 4. Includes services for Italian specific and dementia specific clients in Lismore area

Aged Care Guide

NSW & ACT 2021

Centre Based Care (CBC) See Definition of Terms pages 148-149

SummitCare Liverpool 173 SummitCare Penrith Wellbeing Day Centre SummitCare Randwick SummitCare Smithfield SummitCare St Marys SummitCare Wallsend SummitCare Waverley Sydney Community Services Social Support Program Sydney Multicultural Community Services SydWest Multicultural Services Aged Care Services Tablelands Community Support Tenterfield Total Care & Transport HC Packages The Benevolent Society - Greenwood Cottage The Benevolent Society - Rosemore Cottage Tripoli & Mena Association Home Care Packages Uniting Healthy Living For Seniors - ACT & West Uniting Healthy Living For Seniors - Central Coast Uniting Healthy Living For Seniors - Hunter Uniting Healthy Living For Seniors - Illawarra, Shoalhaven & South Coast Uniting Healthy Living For Seniors - North Coast/New England Uniting Healthy Living For Seniors - Northern Sydney

Liverpool 1300 685 548

DPS Web Advert Page ID 82 13807

Liverpool 1300 685 548

82 14207

SUBURB

PHONE (02)

CHS

SummitCare Liverpool 155

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dica Per tion S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

258

Notes

99999999 99999999 Penrith 1300 685 548 99999999 Randwick 1300 685 548 99999999 Smithfield 1300 685 548 99999999 St Marys 1300 685 548 99999999 Wallsend 1300 685 548 99999999 Waverley 1300 685 548 99999999 Hunters Hill 9817 0101 9 99 999 Note 1 Daceyville 9663 3922 9 99 99999 Blacktown 9621 6633 9 9 Note 2 Uralla 6778 6350 9 99 999 Note 3 Tenterfield 6736 4947 9 9999999 Bexley 1800 236 762 9 9 Monterey 1800 236 762 9 99999 Overnight respite in South East Sydney area Lakemba 9759 3436 9 9999999 Note 4 Deakin 1800 864 846 9 9 99 Tuggerah 1800 864 846 9 9 99 Garden Suburb 1800 864 846 9 9 99 Unanderra 1800 864 846 9 9 99

82 12958 82 14254 82 13140 82 12881 82 18866 82 14054 21649 14220 13981 13928 21579 20 19212 20 18968 13982 3 61698 3 61697 3 61696 3 61700

3 99 9 99 Chatswood 1800 864 846 9 9 9 3 99 Uniting Healthy Living For Seniors - South East Sydney Lilyfield 1800 864 846 9 9 9 3 99 Lilyfield 1800 864 846 9 9 9 Uniting Healthy Living For Seniors - Sydney Central 3 99 Uniting Healthy Living For Seniors - Wtrn Syd and Nepean Springwood 1800 864 846 9 9 9 3 99 Waverley 9369 0100 9 Uniting War Memorial Hospital 3 999 99 Henty 6929 3244 9 UPA Riverina Murray Social Support & Day Clubs 9 9 Includes services for clients in Culcairn area Page 6255 1794 9 Villaggio Sant' Antonio Residential Aged Care 999999 Toukley 0408 265 643 9 99999999 Wallarah Point Care Community IBC, OBC Coffs Harbour 6648 3610 9 Waratah Respite Centre Coffs Harbour 999999 Short term overnight residential respite available Woolgoolga 6654 0766 9 Waratah Respite Centre Woolgoolga (Seagulls) 999999 Note 5 Albion Park Rail 1800 927 744 9 Warrigal Social 99 99 Goulburn 1800 927 744 9 Warrigal Social Goulburn 999999 Cooma 6455 4000 9 Werri-Nina Centre 9 99 Servicing Snowy Monaro region Fairfield 4352 3880 9 Wesley Mission Seniors Soc Hub South West Sydney 99 99 Tuggerah 4352 3880 9 Wesley Mission Seniors Social Hub Central Coast 999 99 Newcastle West 4352 3880 9 Wesley Mission Seniors Social Hub Newcastle 99 99 Picton 4677 2524 9 Wollondilly Support & Community Care (IC Care) 9 9 99 Port Macquarie 1800 864 846

Note: 1. Includes services for frail aged/disabled CALD clients & their carers in Hunters Hill 2. Includes services for frail aged/disabled CALD clients and their carers 3. ATSI Includes Carers Support programs for frail aged/dementia/disabled clients

61699 61693 61695 61692 61694 20542 21598 12864 38936 21627 21628 18260 19267 21563 22172 20207 22171 21648

4. Arabic; Servicing Canterbury-Bankstown & Marrickville LGAs; Includes day respite for Carers Support Program 5. Short term overnight respite available in Coffs Harbour

Day Therapy Centres SUBURB

PHONE (02)

Albury Wodonga Health Community Allied Health

Albury 6058 1800

Anglican Care Alkira Respite & Day Therapy Centre

Toronto 1800 733 553

Anglicare At Home Soc & Wellness Ctr Frenchs Forest

Frenchs Forest 1300 111 278

Anglicare Health Centre

Castle Hill 1300 111 278

Burger Centre

Randwick 8345 9147

Club Monte Day Centre Hunters Hill

Hunters Hill 9879 2726

Condobolin Independent Living Centre

Condobolin 6890 1500

Constitution Hill Wellbeing & Day Respite Centre Cooinda Aged Care Facility Dementia Australia NSW Dementia & Memory Community Centre Far South Coast Dementia Australia NSW Dementia & Memory Community Centre Mid North Coast Dementia Australia NSW Dementia & Memory Resource Centre Hunter Dementia Australia NSW Dementia & Memory Resource Centre North Ryde Goodwin Health and Wellness Ctrs Crace and Monash Goodwin Monash Health & Wellness Centre HammondCare Res Care Scone (Strathearn Village) HammondCare Residential Care The Meadows

Northmead 1300 294 518 Coonabarabran 6842 1996 Bega 6492 6158

integratedliving Australia Wellness Centre Ballina

75 21536 19867 113 14246 14237 18257

19248

Crace 6175 5045 Monash 6175 5668 Scone 6545 1255 Hammondville 8788 3906

Newcastle 1300 782 896 Ballina 1300 782 896

Gunnedah 6741 5400 Young 6382 8444

Our Lady of Consolation Aged Care Services

Rooty Hill 9832 4599 Paddington 1800 722 679 Stockton 1800 722 679 Ashfield 1800 722 679

Peninsula Village Wellness Centre

Umina Beach 1800 650 070

RSL LifeCare Day Centre Narrabeen

Narrabeen 8978 4327

Southern Cross Care Merrylands Day Centre

Merrylands 1800 870 427 Eastwood 8875 0919

Stella Maris Aged Care

Cronulla 8522 1200

Uniting Seniors Gym

Chatswood 1800 864 846

Weddin Day Therapy Service

75 21535

North Ryde 9888 4268

Ingleburn 9426 3100

St Catherine's Community Care Services

IFC-1, 98 14090

19249

Myrtle Cottage

PAC Inner West Day Therapy Centre

IFC-1, 98 14079

Inverell 6721 7300

PAC Hunter Day Therapy Centre

21260

Hamilton 4962 7000

McLean Care Inverell Residential Care Services

PAC Eastern Suburbs Day Therapy Centre

18258

Belmore 9718 5853

Mercy Care Centre Young

9999999 99 99 9 999 9 999999 9 Includes hydrotherapy 99 9 Respite for carers offered 9 99 9 99 Includes hydrotherapy services 9 999 99 Fee for some services is applicable 999 9999999 9 9 9 9

DPS Web Advert Page ID 22248

Karinya Dementia Day Centre McLean Care Mackellar Apex Road

Notes

259

Port Macquarie 6584 7444

integratedliving Australia Wellness & Activity Ctr Gorokan Gorokan 1300 782 896 integratedliving Australia Wellness & Activity Centre Raymond Terrace 1300 782 896 Raymond Tce integratedliving Australia Wellness Centre Muswellbrook Muswellbrook 1300 782 896 integratedliving Australia Wellness Centre Newcastle

AgedCareGuide.com.au

Com pl Die ement titia ar y Div n & Nu Thera ersi pis trit Exe onal T ionist t her rcis Occ e Ther apist upa api Phy tiona st l Th sio Pod therap erapis t iat ist Reg rist iste Soc red Nu ial W rse Spe orker e ch The rap ist

NSW & ACT 2021

Grenfell 6349 1777

99 9 999 9 99999 9 99 999 999 99 99 9 99 99 9 99 9999 99 9999 99 9999

21255 12860 Includes services for clients with brain injuries 13737 12971 21622 38348 38347 38349 38350 21624

9999 999 9 9 71 9999 999 9 9 999 9 12 999999 9 12 999999 9 12 999999 9 Includes hydrotherapy services 999 999 9 Note 1 19, 30, 102 9 999999 89 9 9 9 9 9 9 Fee for some services is applicable 3 9 9 999999

14357 14287 20424 38200 13137 21941 20509 20508 14039 20530 20162 19617 13738 61705 19250

Note: 1. Includes hydrotherapy & X-Ray services

260

Aged Care Guide

Products & Services

PHONE (02)

Advert Page

NSW & ACT 2021

DPS Web ID

ADVOCACY AND INFORMATION

PHONE (02)

Advert Page

DPS Web ID

DEMENTIA ADVISORS

Advisors - My CarePath (NSW & ACT)

1300 755 702

119

37092

Dementia Support Australia ACT

1800 699 799 135, 138 38124

Balance Aged Care Specialists

1300 556 287

125

37111

Dementia Support Australia NSW

1800 699 799 135, 138 37175

Calvary Community Care Advisers

1300 660 022

118

37130

Pearl Home Care - Greater Parramatta NSW

0420 205 441

61772

COTA Holidays

1300 150 050

132

37983

Pearl Home Care - Sydney Inner West NSW

1300 011 018

61999

COTA Membership DR Care Consultants

1300 140 050

132

37463

Pearl Home Care - Sydney North East

8407 9169

51755

0418 737 357

62050

Pearl Home Care - Sydney North West NSW

0426 971 231

62000

9233 2433

127

37843

Pearl Home Care - Sydney Outer West

8004 7137

51757

Pearl Home Care - Greater Parramatta NSW

0420 205 441

61772

EDUCATION AND TRAINING

Pearl Home Care - Sydney Inner West NSW

1300 011 018

61999

Seniors Rights Service

1800 424 079

133

37098

8407 9169

51755

END OF LIFE

0426 971 231

62000

Pearl Home Care - Greater Parramatta NSW

0420 205 441

61772

1300 011 018

61999

8407 9169

51755

0426 971 231

62000

8004 7137

51757

Joseph Palmer & Sons Aged Care Advisers NSW

Pearl Home Care - Sydney North East Pearl Home Care - Sydney North West NSW Pearl Home Care - Sydney Outer West

8004 7137

51757

Pearl Home Care - Sydney Inner West NSW

Seniors Rights Service

1800 424 079

133

37098

Pearl Home Care - Sydney North East

Uniting Assistance with Care & Housing

1800 864 846

61703

Pearl Home Care - Sydney North West NSW

ASSESSMENTS

Pearl Home Care - Sydney Outer West 1300 660 022

Dementia Support Australia ACT

1800 699 799 135, 138 38124

Advisors - My CarePath (NSW & ACT)

1300 755 702

119

37092

Dementia Support Australia NSW

1800 699 799 135, 138 37175

Aged Care Financial Advisers (ACFA)

1300 554 393

123

38147

Pearl Home Care - Greater Parramatta NSW

0420 205 441

61772

Alteris Financial Group

1300 366 932

126

37920

Pearl Home Care - Sydney Inner West NSW

1300 011 018

61999

Aware Super

1300 650 873

148-149

38416

8407 9169

51755

Balance Aged Care Specialists

1300 556 287

125

37111

0426 971 231

62000

COTA Insurance

1300 130 050

132

37982

8004 7137

51757

Joseph Palmer & Sons Aged Care Advisers NSW

9233 2433

127

37843

1800 864 846

61703

8677 0093

38978

Pearl Home Care - Sydney North West NSW Pearl Home Care - Sydney Outer West Uniting Assistance with Care & Housing

118

37130

FINANCIAL SERVICES

Calvary Community Care Advisers

Pearl Home Care - Sydney North East

ASSISTIVE TECHNOLOGY

HEALTHCARE EQUIPMENT ADS Home Care Services

8677 0093

38978

Pearl Home Care - Greater Parramatta NSW

0420 205 441

61772

Pearl Home Care - Greater Parramatta NSW

0420 205 441

61772

Pearl Home Care - Sydney Inner West NSW

1300 011 018

61999

Pearl Home Care - Sydney Inner West NSW

1300 011 018

61999

Pearl Home Care - Sydney North East

8407 9169

51755

8407 9169

51755

Pearl Home Care - Sydney North West NSW

0426 971 231

62000

0426 971 231

62000

Pearl Home Care - Sydney Outer West

8004 7137

51757

8004 7137

51757

INDUSTRY 8080 3692

5, 86

37994

8677 0093

38978

LEGAL AND MEDIATION

Advisors - My CarePath (NSW & ACT)

1300 755 702

119

37092

Seniors Rights Service

1800 424 079

133

37098

Dementia Support Australia ACT

1800 699 799 135, 138 38124

MEDICATION MANAGEMENT

Dementia Support Australia NSW

1800 699 799 135, 138 37175

Calvary Community Care Nursing

1300 660 022

118

37373

DR Care Solutions

0418 737 357

62009

Pearl Home Care - Greater Parramatta NSW

0420 205 441

61772

Pearl Home Care - Greater Parramatta NSW

0420 205 441

61772

Pearl Home Care - Sydney Inner West NSW

1300 011 018

61999

Pearl Home Care - Sydney Inner West NSW

1300 011 018

61999

Pearl Home Care - Sydney North East

8407 9169

51755

8407 9169

51755

Pearl Home Care - Sydney North West NSW

0426 971 231

62000

0426 971 231

62000

Pearl Home Care - Sydney Outer West

8004 7137

51757

8004 7137

51757

1800 864 846

61703

ADS Home Care Services

Pearl Home Care - Sydney North East Pearl Home Care - Sydney North West NSW Pearl Home Care - Sydney Outer West

CASE MANAGEMENT ADS Home Care Services

Pearl Home Care - Sydney North East Pearl Home Care - Sydney North West NSW Pearl Home Care - Sydney Outer West Uniting Assistance with Care & Housing

Products & Services

Trinity Management Services

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

NSW & ACT 2021

Products & Services

PHONE (02)

Advert Page

DPS Web ID

MOBILITY AND EQUIPMENT ADS Home Care Services

AgedCareGuide.com.au

Products & Services

261

PHONE (02)

Advert Page

DPS Web ID

REAL ESTATE AND MOVING 8677 0093

38978

Advisors - My CarePath (NSW & ACT)

1300 755 702

119

37092

Pearl Home Care - Greater Parramatta NSW

0420 205 441

61772

Balance Aged Care Specialists

1300 556 287

125

37111

Pearl Home Care - Sydney Inner West NSW

1300 011 018

61999

Moving On

1300 435 763

129

37115

8407 9169

51755

Uniting Assistance with Care & Housing

1800 864 846

61703

0426 971 231

62000

SAFETY AND SECURITY

8004 7137

51757

Calvary Home Maintenance & Modifications

1300 660 022

118

37128

Pearl Home Care - Greater Parramatta NSW

0420 205 441

61772

Pearl Home Care - Sydney Inner West NSW

1300 011 018

61999

8407 9169

51755

0426 971 231

62000

8004 7137

51757

1300 660 022

118

37373

1300 738 388

28, 101

13828

Pearl Home Care - Sydney North East Pearl Home Care - Sydney North West NSW Pearl Home Care - Sydney Outer West

MODERN TECHNOLOGIES Trinity Management Services

8080 3692

5, 86

37994

PATIENT CARE EQUIPMENT

Pearl Home Care - Sydney North East

Pearl Home Care - Greater Parramatta NSW

0420 205 441

61772

Pearl Home Care - Sydney North West NSW

Pearl Home Care - Sydney Inner West NSW

1300 011 018

61999

Pearl Home Care - Sydney Outer West

8407 9169

51755

SKIN AND WOUND CARE

0426 971 231

62000

Calvary Community Care Nursing

8004 7137

51757

Pearl Home Care - Sydney North East Pearl Home Care - Sydney North West NSW Pearl Home Care - Sydney Outer West

PLACEMENT CONSULTANTS Advisors - My CarePath (NSW & ACT)

1300 755 702

Aged Care Placement Assistance NSW

0432 981 318

Balance Aged Care Specialists

1300 556 287

125

37111

9233 2433

127

37843

Joseph Palmer & Sons Aged Care Advisers NSW

VISITORS AND VOLUNTEERS Whiddon Grafton

119

37092 61848

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

C O M PA R E CHOOSE C O N TA C T Compare, choose and contact 5,000+ nursing homes, retirement villages and home care providers. Dynamic mapping helps you search your suburb or council area for the care you need. Unlock free member benefits including: • Create and save multiple application forms • Apply to numerous nursing homes using the one application • Track your progress via the application and enquiry history

AgedCareGuide.com.au

AUSTRALIA’S #1 AGED CARE WEBSITE

Aged Care Guide

NSW & ACT 2021

Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with DPS ORGANISATION

PHONE (02)

WEBSITE (www.)

Adria Care

6288 0198

admin@adria.org.au

adria.org.au

ADS Care

8677 0093

info@adscare.com.au

adscare.com.au

Advantaged Care Pty Ltd

9774 6400

accounts@advantagedcare.com.au

advantagedcare.com.au

Advisors - My CarePath

1300 755 702

support@mycarepath.com.au

mycarepath.com.au

8860 9159

info@acfadvisers.com.au

agedcarefinancialadvisers.com.au

Aged Care Financial Advisers (ACFA) Aged Care Placement Assistance

0432 981 318 caring@acpansw.com.au agedcareplacementassistancensw.com.au

All Care Health Services Group

1300 377 074

info@allcare.org.au

Allity

9431 1000

agedcare@allity.com.au

allity.com.au

1300 366 932

care@alteris.com.au

alteris.com.au

Anglicare

1300 111 278

info@anglicare.org.au

anglicare.org.au

9521 2855

info@apexagedcare.com.au

apexagedcare.com.au

1300 659 705

marketing@arcare.com.au

Arcare Australian Unity Independent & Assisted Living Aware Super

1300 650 873

enquiries@aware.com.au

arcare.com.au australianunity.com.au/ assisted-living aware.com.au

8814 7307

info@bfs.net.au

balanceacs.net.au

BaptistCare NSW & ACT

1300 275 227

ask@baptistcare.org.au

baptistcare.org.au

Bower Healthcare

1800 003 949

info@bowerhealthcare.com.au

bowerhealthcare.com.au

4752 2500

buckland@buckland-rv.com.au

buckland-rv.com.au

Balance Aged Care Specialists

Buckland Aged Care Services Bupa Aged Care

1300 245 993

info@bupacare.com.au

bupaagedcare.com.au

Byron Aged Care

6685 6728

admin@byronagedcare.com.au

byronagedcare.com.au

Calvary Retirement Communities

1800 222 000

retirement@calvarycare.org.au

calvarycare.org.au

Catholic Healthcare

1800 225 474

salesadmissions@chcs.com.au

catholichealthcare.com.au

Centralis Home Care

8315 2811

admin@centralishomecare.com.au

centralishomecare.com.au

Christadelphian Aged Care

9782 6080

marketing@chomes.com.au

chomes.com.au

Columbia Aged Care Services

9764 7800

relationship.manager@cnh.com.au

columbiaagedcare.com.au

CORE Community Services

9727 0477

info@corecs.org.au

corecs.org.au

1300 140 050

info@cotamembership.org.au

cotamembership.org.au

9929 0011

contact@cranbrookcare.com.au

cranbrookcare.com.au

Dementia & Aged Care Services

1800 322 767

enquiries@dacs.org.au

dacs.org.au

Dementia Support Australia

1800 699 799

dsa@dementia.com.au

dementia.com.au

DR Care Solutions

0418 737 357

danielle@drcaresolutions.com.au

drcaresolutions.com

Estia Health Residential Services

1300 682 833

admissions@estiahealth.com.au

estiahealth.com.au

Evergreen Life Care

4349 2300

info@evergreenlifecare.org.au

evergreenlifecare.org.au

Fairmont Aged Care

9567 2279

info@fairmontac.com

fairmontagedcare.com.au

Ferndale Gardens Aged Care

9570 5555

admin@ferndalegardens.com.au

ferndalegardens.com.au

COTA Cranbrook Care

Greengate

1300 160 170 residentialmarketing@australianunity.com.au

9097 9175

info@greengate.com.au

greengate.com.au

Group Homes Australia

1300 015 406

info@grouphomes.com.au

grouphomes.com.au

Hall & Prior Aged Care

08 9321 1388

info@hallprior.com.au

hallprior.com.au

Hardi Aged Care

1800 333 536

hardi@hardiagedcare.com.au

hardiagedcare.com.au

Huntingdon Nursing Home

9880 7455

info@huntingdongardens.com.au

huntingdongardens.com.au

IBIS Care

9547 2400

admin@ibispl.com.au

ibiscare.com.au

IRT

13 44 78

customerservice@irt.org.au

irt.org.au

Advert Page 62

allcare.org.au

Alteris Financial Group Apex Aged Care

Resi de n Sup tial Age port dC Reti ed and are / SR Assi rem S Hom ent Liv sted Liv ing i ng e Ca In H re Pack ome age Cen Care Se s tre B r vi c Day ased C es are Ther Prod apy Cen ucts t and re S er v ices

262

9 9 9 9

9 9

123 31

126 IFC-1, 98 180, 182 32-32D

99999 9999 99 9

9 9 9 9 9

113

9 9

148-149 125 27, 78, 211 29 144 97D

9 9999 9999 9 9

9 9

57, 140

118 24, 63 21 70 60

999 9 9 9 9

9 9

9 9 9 9 9

22 161, 167, 175, 181, 185 9 119

14-15

99999

9 9 9 9 9

223

132 90 57, 140

9 9

135, 138 41 96D

163 157 5, 86

117

136 33D-33 68

9 999

5, 86 11 110

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with DPS ORGANISATION

PHONE (02)

WEBSITE (www.)

Japara

03 9649 2100

marketing@japara.com.au

Joseph Palmer & Sons

03 9601 6800

agedcare@jpalmer.com.au

Just Better Care Australia

1300 587 823

info@justbettercare.com

japara.com.au jpalmer.com.au/services/ aged-care justbettercare.com

LDK Seniors' Living

1300 535 000

hello@ldk.com.au

ldk.com.au

LiveBetter Community Services

1800 580 580

info@livebetter.org.au

livebetter.org.au

Mable

1300 736 573

info@mable.com.au

mable.com.au

Mareeba Aged Care

6645 2966

admin@mareebaagedcare.com.au

mareebaagedcare.com.au

Mark Moran Little Bay

8197 6100

littlebay@markmoran.com.au

Mark Moran Vaucluse

9366 7000

vaucluse@markmoran.com.au

Meditech Staffing

9764 4488

community@meditechstaffing.com.au

markmoran.com.au/littlebay markmoran.com.au/locations/ vaucluse meditechstaffing.com.au

Menarock Life

03 9898 1000

mycare@menarock.com.au

menarocklife.com.au

Mercy Health

1300 478 776

information@mercy.com.au

mercyhealth.com.au

9832 5800

contact@minchinburymanor.com.au

minchinburymanor.com.au

Minchinbury Manor Montefiore

1800 978 711

info@montefiore.org.au

montefiore.org.au

Moran Group

8272 0000

moran@morangroup.com.au

morangroup.com.au

Moving On In Life

1300 435 763

info@movingon.com.au

Nazareth Care

03 9830 5022

admin.camberwell@nazarethcare.com

4953 8444

info@ndns.com.au

movingon.com.au sistersofnazareth.com/region/ australasian-region ndns.com.au

Opal HealthCare

1300 362 481

communications@opalagedcare.com.au

opalhealthcare.com.au

Pearl Home Care

1300 688 118

admin@pearlhomecare.com.au

pearlhomecare.com.au

Presbyterian Aged Care NSW & ACT

1800 722 679

caresupport@pacnsw.org.au

pacnsw.org.au

Regis Aged Care

1300 998 100

advice@regis.com.au

regis.com.au

info@residentialgardens.com.au

residentialgardens.com.au

NDNS

Residential Gardens for Spanish Speaking 8887 5555 Retreat Care

07 5656 1000

info@retreatcare.com.au

retreatcare.com.au

RSL LifeCare

1300 853 146

administration@rsllifecare.org.au

rsllifecare.org.au

Scalabrini Village

1800 722 522

enquiries@scalabrini.com.au

scalabrini.com.au

Seniors Rights Service

1800 424 079

info@seniorsrightsservice.org.au

seniorsrightsservice.org.au

Simply Helping

1800 998 866

info@simplyhelping.com.au

Southern Cross Care (NSW & ACT)

1800 870 427

enquiries@sccliving.org.au

St Simeon Healthcare

9675 3285

info@stsimeon.org.au

1800 778 767

svcs.info@svha.org.au

Stryder Community Transport

9816 5000

info@stryder.org.au

SummitCare Sunrise Supported Living (Village Projects) Tallwoods Corner Aged Care

1300 685 548

info@summitcare.com.au

9847 3800

info@tallwoodscorner.com.au

The Benevolent Society

1800 236 762

customercare@benevolent.org.au

The Salvation Army Aged Care

1300 111 227

acp.enquiries@aue.salvationarmy.org

The Sisters of Our Lady of China

9153 8224

info@ourladyofchina.org.au

Tulich Family Communities

8784 2400

info@bluehillsvillage.com.au

1800 864 846

ask@uniting.org

4038 1800

info@wallsendmanor.com.au

1300 738 388

hello@whiddon.com.au

St Vincent's Care Services

Uniting NSW & ACT Wallsend Manor Aged Care Whiddon

1300 665 720 manager@sunrisesupportedliving.com.au

263

Resi de n Sup tial Age port dC Reti ed and are / SR A rem S ssi Hom ent Liv sted Liv ing i ng e Ca In H re Pack ome age Cen Care Se s tre B r vi c Day ased C es are Ther Prod apy Cen ucts t and re S er v ices

NSW & ACT 2021

Advert Page 85

9 9 9

35 67, 109, 139

99 9

25 37 73 65D

65D

9 9 9 9 9

76-77 198

9999

71 158

9999

75 72

129 81

999

IBC, OBC

99 9 99999

9 9 9 99 9 9 9 99999 99

23 12 54-55 93 64D 19, 30, 102 59

9 sccliving.org.au 9 99999 stsimeon.org.au 9 9 svcs.org.au 9 999 stryder.org.au 9 summitcare.com.au 9 9 sunrisesupportedlivingtuncurry.com.au 9999 tallwoodscorner.com.au 9 benevolent.org.au 9999 agedcare.salvos.org.au 9 9999 ourladyofchina.org.au 9 bluehillsvillage.com.au 9 9 uniting.org 9 999999 wallsendmanor.com.au 9 whiddon.com.au 9 999 9 simplyhelping.com.au

127

133 38 89 145 7 82

171 20 58 95 106 3 200 28, 101

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

264

Aged Care Guide

Index

n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n

Day Therapy Centres..................................................................................................46 Directory listings................................................................................................. 259 Deciding on a home..................................................................................................73 Definitions of often used terms............................................................ 148 -149 Dementia support................................................................................................... 134 Dementia and aged care................................................................................ 137 Changed behaviours......................................................................................... 138 Specialised support........................................................................................... 139 Where can I get help?...................................................................................... 137 Directory index.......................................................................................................... 147 Aged care home listings...................................................................... 157-209 Centre Based Care listings................................................................... 253-258 Council reference index................................................................................... 152 Culturally appropriate homes and services.............................. 234-241 Day Therapy Centres listings......................................................................... 259 Home Care Packages listings............................................................. 219-234 In home care provider listings.......................................................... 242-252 Local Government Area (LGA) reference index.................................. 152 Organisation & business index......................................................... 262-263 Products & services listings................................................................ 260-261 Retirement accommodation listings............................................ 211-218 Suburb and town reference index.................................................. 153-155 Disability..........................................................................................................................96 End of life..................................................................................................................... 141 Family and friends.............................................................................................. 142 Palliative care in a nursing home.............................................................. 141 Residents with dementia............................................................................... 142 Services to help at home................................................................................ 141 Estate planning......................................................................................................... 130 Executors................................................................................................................. 130 Extra services................................................................................................................91 Additonal services.................................................................................................91 Fees ...............................................................................................................................91 Listings.......................................................................................................... 210-211 Financial advice........................................................................................................ 122 Financial counselling........................................................................................ 124 How an expert can help.................................................................................. 122 Important questions to ask........................................................................... 123 Paying for your care........................................................................................... 122 What will it cost................................................................................................... 123 What you ought to know - five facts....................................................... 126 Financially disadvantaged....................................................................................97 Frequently asked questions............................................................................... 103 Home Care flow chart..............................................................................................16 Home Care Packages (HCPs).................................................................................24 Approved providers..............................................................................................29 Are you eligible?.....................................................................................................26 Care Agreement......................................................................................................29 Cost................................................................................................................................30 Directory listings...................................................................................... 219-234 Exit fees....................................................................................................................... 34 How much you will pay......................................................................................31 Priority.........................................................................................................................29 Quality and complaints......................................................................................35 Services not provided..........................................................................................26 Services provided...................................................................................................25 Types of packages .................................................................................................24 Homeless.........................................................................................................................97

Abbreviations............................................................................................................. 146 Aboriginal and Torres Strait Islander (ATSI).................................................96 Advocacy....................................................................................................................... 133 Aged Care Assessment Team (ACAT)................................................................53 Appeal..........................................................................................................................53 Assessment...............................................................................................................53 Referrals......................................................................................................................53 Regions..................................................................................................................... 146 Aged care checklist....................................................................................................99 Aged care explained....................................................................................................9 Aged care homes........................................................................................................57 Accommodation payments..............................................................................66 Accreditation and certification......................................................................61 Basic Daily Fees.......................................................................................................65 Charter of Rights....................................................................................................63 Complaints.................................................................................................................64 Costs..............................................................................................................................65 Cultural HCP listings............................................................................... 237-241 Cultural home listings........................................................................... 234 -237 Directory listings...................................................................................... 157-209 Extra service listings.............................................................................. 210-211 Homes and their services..................................................................................58 How much will I pay............................................................................................66 Payment Options...................................................................................................69 Quality standards...................................................................................................62 RAD & DAP.................................................................................................................69 Where do I start......................................................................................................57 Applying to a home...................................................................................................70 Assessments.......................................................................................................... 52-53 Care leavers....................................................................................................................96 Carer support............................................................................................................. 142 Counselling services.......................................................................................... 143 Support groups.................................................................................................... 142 Support lines......................................................................................................... 143 Centre Based Care Services...................................................................................45 Directory listings...................................................................................... 253-258 Commonwealth Home Support Programme (CHSP).............................18 Am I eligible?...........................................................................................................21 Directory listings...................................................................................... 242-252 Types of services provided................................................................................18 Urgent needs............................................................................................................21 What is CHSP?..........................................................................................................18 Who is CHSP for?....................................................................................................21 Who pays for CHSP services?...........................................................................22 Community Visitors Scheme................................................................................47 Consumer Directed Care..........................................................................................17 Costs for residential care.........................................................................................65 Culturally and Linguistically Diverse (CALD) people...............................96 Cultural services..........................................................................................................92 Breaking language barriers.............................................................................94 Directory listings ..................................................................................... 234-241 Cluster facilities.......................................................................................................93 Partners in Culturally Appropriate Care....................................................94 Daily living in a nursing home............................................................................83

n n n n

NSW & ACT 2021

n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n

How to use the Aged Care Guide..........................................................................8 LGBTIQ...............................................................................................................................97 Mobility............................................................................................................................48 Assistive technology solutions.......................................................................49 Improve access........................................................................................................48 Mobility aids.............................................................................................................48 Safety at home........................................................................................................48 Moving into a home..................................................................................................79 Making the transition.........................................................................................80 What can you bring..............................................................................................79 My Aged Care................................................................................................................13 Nutrition..........................................................................................................................51 Placement consultants......................................................................................... 119 Case management............................................................................................. 121 Choosing a placement consultant............................................................. 120 How a placement consultant can help................................................... 119 Negotiate and advocate for you................................................................. 119 Resolving family disputes.............................................................................. 120 Private home care.......................................................................................................39 Regional Assessment Service (RAS).................................................................52 Assessment...............................................................................................................52 Referrals......................................................................................................................52 Regaining your independence............................................................................43 Resident Agreement.................................................................................................87 Retirement living..................................................................................................... 107 Choosing a village.............................................................................................. 112 Departure/exit fee.............................................................................................. 111 Deposit or entry contribution...................................................................... 108 Directory listings...................................................................................... 211-218 Disputes................................................................................................................... 116 Fees and charges................................................................................................. 108 Independence....................................................................................................... 115 Independent living............................................................................................ 107 Ownership.............................................................................................................. 108 Residential aged care....................................................................................... 107 Sense of community......................................................................................... 116 Serviced apartments........................................................................................ 107 Types of villages.................................................................................................. 107 Residential Care flow chart...................................................................................56 Respite .............................................................................................................10, 42,88 At home.......................................................................................................................42 Centre Based Respite Care................................................................................42 Cost................................................................................................................................43 Eligibility.....................................................................................................................42 Residential respite................................................................................................88 Rural & Regional clients..........................................................................................97 Short Term Restorative Care.................................................................................44 Special needs groups................................................................................................96 Support at home.....................................................................................................9,17 Supported living...................................................................................................... 105 Care Communities.............................................................................................. 105 Choosing a community................................................................................... 105 Transition Care..............................................................................................................43 Useful phone numbers...............................................................................................9 Veterans...........................................................................................................................97 Veterans' support.......................................................................................................40 Waiting for residential care..................................................................................71 Vacancy.......................................................................................................................72

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n n n n n

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Call 1300 186 688 or email sales@dps.com.au

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Mar