Aged Care Guide NSW & ACT 2024

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A DPS PUBLICATION New South Wales & ACT AGED CARE GUIDE AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare Home Care | Residential Care 24 TH EDITION MANAGING YOUR SERVICES PREPARATION GETTING ASSESSED FINDING PROVIDERS RESEARCH

Making every day the best it can be

www.allity.com.au

Welcome to Allity Aged Care

Allity is part of Bolton Clarke Group, Australia’s largest independent, not-for-profit pro v ider of home care, retirement livin g an d residential aged care.

As a network of 88 Homes located across New South Wales, Victoria, Queensland, Western Australia and South Australia, the collective experience of our local and national teams makes us one of the most respected and established providers within the Australian aged care industry.

Our New South Wales Network

With 13 purposefully designed Homes located across New South Wales, the choice is always yours. Be it affordability, convenience, luxury or a combination, we are here to provide the support and services that are important to you.

Proud to be called Home – Every Allity Home is exactly what the name implies – a place where our residents can continue to share everyday experiences with their families, make it their own and maintain active and rewarding lifestyles in a meaningful way.

When life’s day-to-day tasks become increasingly challenging, we have the expertise to help you or a family member make informed choices that best suit each individual’s circumstances.

Whether the need is short-term assistance or long-term care, we look forward to providing you with the guidance and forward planning to make the transition to care with confidence.

Bass Hill Aged Care

119 Robertson Road, Bass Hill (02)9644 6122

Nestled in peaceful surrounds in Sydney’s South West, Bass Hill is designed on one level and offers single and companion rooms. The Home has a variety of social areas where residents can enjoy activities, relax or catch up with family and friends.

Bayside NSW Aged Care

136 Marconi Road, Bonnells Bay (02)4973 6799

Bayside offers bright and spacious single and companion rooms, many with outlooks to landscaped gardens. The Home features a dedicated Memory Support neighbourhood providing a secure place for residents living with dementia.

Making every day the best it can be | www.allity.com.au
B16065

Beechwood Aged Care

3-17 Albert Street, Revesby (02) 8774 5400

Beechwood is well-established in the local community, with spacious single and companion rooms and a Memory Support neighbourhood, for residents living with dementia. A café, sunny internal courtyards and gardens provide space to enjoy privacy or the company of friends and family.

Brentwood Aged Care

28 Glebe Street, Parramatta (02) 9635 1114

Brentwood has a welcoming family-orientated atmosphere and long-standing, multilingual staff to support the culturally diverse resident community. The Home offers a selection of single and shared rooms and has a secure Memory Support neighbourhood for residents living with dementia.

Calare Aged Care

124 March Street, Orange (02) 6362 2311

Calare is an established Home, well known in the Orange community for its expertise in supporting people living with dementia. Residents have the choice of bright and spacious single or companion rooms, all with an aspect to external gardens.

Coastal Waters Aged Care

100 The Wool Road, Worrowing Heights (02) 4443 0077

Situated near Jervis Bay on the NSW South Coast, Coastal Waters reflects the relaxing environment of the coastal lifestyle. Offering single and companion rooms, the Home also has a dedicated Memory Support neighbourhood for residents living with dementia.

Greenwood Aged Care

9-17 Hinemoa Avenue, Normanhurst (02) 9372 3400

Located in Sydney’s leafy Upper North Shore, this Signature Home exudes sophistication yet projects the warmth of an elegant home. Greenwood offers a variety of spacious single rooms and suites across 5 neighbourhoods with a barista café, extensive outdoor areas and manicured gardens.

Gosling Creek Aged Care

1503 Forest Road, Orange (02) 6369 9800

Gosling Creek is positioned on spacious grounds and its design was inspired by the traditional Australian country homestead. The Home offers spacious single bedrooms with private ensuites, most with a veranda and direct access to courtyards or landscaped gardens.

Pemulwuy Aged Care

11 Pastoral Circuit, Pemulwuy (02) 8863 9000

Located in Sydney’s West near Greystanes, Pemulwuy is a purpose-built Premium Home. The private single rooms were designed with views to landscaped gardens or courtyards. The wide range of garden areas, lounges and the café are perfect for entertaining family and friends.

Pendle Hill Aged Care

2 Wyena Road, Pendle Hill (02) 9631 1066

Located in Sydney’s Western Suburbs, Pendle Hill has an unrivalled reputation for services to the community spanning 30 years. The Home offers all levels of permanent and respite care with a selection of single, double or companion rooms with courtyard views.

Redleaf Manor Aged Care

16 Flavelle Street, Concord (02) 8762 6000

Redleaf Manor is an Extra service Home that provides comfort and luxury. You can enjoy a pampering session at our hair salon or catch up with family and friends at the barista café. It offers single and companion rooms with a variety of indoor and outdoor spaces.

Rosemore Aged Care

18 Kingsgrove Road, Belmore (02) 9718 6156

Rosemore offers a variety of single and companion rooms all with an abundance of natural light. Residents can also enjoy the comfort and tranquillity of the sun-lit courtyard, ideal for entertaining or relaxing with friends and family.

Willandra Aged Care

19-21 George Street, Marrickville (02) 9569 4117

Centred around a sunny and charming courtyard, residents can enjoy their activities in a warm and tranquil atmosphere. Willandra offers bright and airy single and companion rooms. Multilingual staff are on-hand to assist with the needs of the culturally diverse residents.

Making every day the best it can be | www.allity.com.au
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Contents COTA message 4 Useful phone numbers and websites 8 How to use the Aged Care Guide 9 Step 1 > Research 12 – Research overview 13 – Getting started 15 – Assessments 15-16 – Flow charts 18 -19 – Support at home 21-22 – Commonwealth Home Support Programme 22-25 – Home Care Packages 25-40 – Private home care 44 – Veterans’ support 45 – Respite at home 46 – Transition care 48 – Flexible restorative care 49 – Wellness centres 50-51 – Transport services 52 – Assistive technology 53-56 – Aged care homes 57-66 – Applying to a home 67 – Waiting for residential care 67-69 – Deciding on a home 72-74 – Moving into a home 75-77 – Daily living in a nursing home 78-80 Step 2 > Preparation 82 – Preparation overview 83-84 – Aged Care Checklist 84-86 – Cost of residential care 86-87 – RAD and DAP explained 88 – Financial advice 89-94 – Estate planning 95-96 Step 3 > Getting assessed 97 – Getting assessed overview 98 – What you should prepare 98-99 – How long does it take? 100 Step 4 > Finding providers 102 – Finding providers overview 103-104 – Choosing a provider 104-105 – Placement consultants 105-109 – Directory lists & Reference indexes 110-213 – Definition of terms 214-215 Step 5 > Managing services 217 – Managing services overview 218 – Self-managing your HCP 219 – Resident agreement 220 – Supported living 221 – Extra services 222 – Cultural services 223-224 – Special needs groups 225 – Volunteer Visitors Scheme 226 – Advocacy 227-228 – Carer support 229 – Dementia support 230-232 – End-of-life care 232-233 Organisation & business index 234-235 Index 236 Aged Car e Guide 2 NSW & ACT Edition 24 www.AgedCareGuide.com.au

Uniting Aged Care supports you at every stage.

As one of the largest and most trusted aged care providers in NSW and the ACT, we offer a full range of services for older people.

Home care

Our wide range of flexible and personalised services help you to stay independent, in your own home and community.

Retirement and independent living

When you’re ready to downsize, we’ll take care of your home maintenance while you enjoy the comfort, community and security of a Uniting retirement village.

Residential aged care

Our aged care homes help you to live your day, your way, with customised 24/7 support, allied health and respite care.

www.AgedCareGuide.com.au © Copyright Uniting NSW.ACT 2022 22-HCC-533.DEC22
Enquire now 1800 864 846 uniting.org/ aged-care 3

COTA message

Transparency of information is one of the many key things COTA Australia has advocated on aged care reforms throughout the years. The Royal Commission into the Quality & Safety of Aged Care highlighted so many issues and revealed shocking stories of the experiences people have had. It set Australia on a path of serious and fundamental reform.

Throughout this Council on the Ageing (COTA) Australia has consistently and forcefully advocated for aged care that is of high quality, transparent and based on aged care services that are delivered in a way that upholds older people’s human rights.

The Royal Commission accepted many of these points and we are now seeing the development of a new rights based Aged Care Act, redesign of the support at home system to help more people remain independent in their own homes – where most people want to stay as they age - new transparent information sources like the Star Rating system, more staffing in aged care facilities and better funding for better care.

The job is not yet done. But COTA Australia remains on the case in aged care reform and in many other areas that impact on your life – like health care and employment. Tackling the impacts of ageism head on. Ensuring that older people have the same rights – including access to good information to make their own decisions – without question.

Finding the right aged care service for yourself, or assisting your loved one, is one of the most important things you will ever have to do. Yet it can be hard to find the information you need to help you make this decision.

This Guide can assist you to find and make the right decision. It is an independent resource to make you aware of options available in your local area. You can order a hard copy to browse through and share with families or friends. Alternatively, you may go online at AgedCareGuide.com.au if that’s your preference where you can filter your searches to just those services in a local area and request a quote from the provider you select.

COTA Australia, as the national peak advocacy body for people over 50 years of age, has partnered with DPS because we both value and focus on the need for you to have good information to make choices. More than that though, AgedCareGuide.com.au gives you the opportunity to leave a review of the services – be they provided in the home, in a nursing home or a retirement village. All of us like to hear from our peers or others in the same situation about what is good, bad or indifferent when making decisions. Your experience and feedback provides more invaluable information for another person in their search and decision making.

I hope you will find this guide useful in your decision making and that you will share your experiences to help others in the same situation. And we will continue the work to make aged care services better and uphold your rights in all of their interactions with you.

Wishing you all the best in finding the service that is right for you.

Aged Care Guide

NEW SOUTH WALES & ACT 2024, 24TH Edition

Printed April 2024

RRP $66, inc GST

Deputy Editor

David McManus

david.mcmanus@dps.com.au

DPS Publishing Pty Ltd ● 1300 186 688 ● PO Box 1026, Pasadena SA 5042 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730 Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 1300 186 688 in Australia

The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format.

© Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark.

COTA message
Aged Car e Guide 4 NSW & ACT Edition 24 www.AgedCareGuide.com.au

Locations:

• Castle Hill

• Dapto

• Gordon

• Jannali

• Kingswood

• Malabar

• Minto

• Oran Park

• Paddington

• Penrith

• Rooty Hill

• Rushcutters Bay

• South Hurstville

• South Nowra

• Taren Point

• The Ponds

• Warriewood

• Winston Hills

• Woonona

Aged care that’s personal Learn more here anglicare.org.au/agedcare
111 278
Designed to feel like home, our beautiful residential care homes provide person-centred quality care, personalised to meet your individual needs.
or call 1300
5 www.AgedCareGuide.com.au
Aged Car e Guide 6 NSW & ACT Edition 24 www.AgedCareGuide.com.au
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Useful phone numbers and websites

Useful phone numbers and websites

Advocacy

ACT Disability, Aged and Carer Advocacy Service (ADACAS)

02 6242 5060 adacas.org.au

Carers ACT

1800 422 737 carersact.org.au

Carers Australia

02 6122 9900 carersaustralia.com.au

Carers NSW 02 9280 4744 carersnsw.org.au

COTA ACT

02 6282 3777 cotaact.org.au

COTA NSW 02 9286 3860 cotansw.com.au

National Seniors

1300 765 050 nationalseniors.com.au

Older Person’s Advocacy Network (OPAN)

1800 700 600 opan.org.au

Cultural

Ethnic Communities’ Council of NSW

02 9319 0288 eccnsw.org.au

Federation of Ethnic Communities’ Councils of Australia

02 6282 5755 fecca.org.au

Multicultural Communities Council of Illawarra 02 4229 7566 mcci.org.au

Translating and Interpreting Service

13 14 50 tisnational.gov.au

Government

Aged Care Quality & Safety Commission

1800 951 822 agedcarequality.gov.au

Department of Veterans’ Affairs

1800 838 372 dva.gov.au

My Aged Care

1800 200 422 myagedcare.gov.au

Services Australia - Carers & Disability

13 27 17 servicesaustralia.gov.au/carers

Services Australia - Medicare

13 20 11 servicesaustralia.gov.au/medicare

Services Australia - Older Australians

13 23 00 servicesaustralia.gov.au/ageing

Service New South Wales

13 77 88 service.nsw.gov.au

Health

Dementia Australia

1800 100 500 dementia.org.au

Dementia Behaviour Management Advisory Services (DBMAS)

1800 699 799 dementia.com.au

National Continence Helpline

1800 330 066 continence.org.au

National Dementia Helpline

1800 100 500 dementia.org.au

Seniors Health Card 13 23 00 servicesaustralia.gov.au

Legal

LawAccess NSW 1300 888 529 lawaccess.nsw.gov.au

NSW Trustee and Guardian

1300 109 290 tag.nsw.gov.au

Public Advocate of the ACT 02 6205 2222 hrc.act.gov.au/public-advocate

Other

Aged Care Guide

1300 186 688 AgedCareGuide.com.au

Carer Gateway

1800 422 737 carergateway.gov.au

National Relay Service

1800 555 660 accesshub.gov.au

ned (National Equipment Database) askned.com.au

Open Arms - Veterans & Families Counselling

1800 011 046 openarms.gov.au

Relationships Australia

1300 364 277 relationships.org.au

Seniors Information Service (NSW) 13 77 88 service.nsw.gov.au

Aged Car e Guide 8 NSW & ACT Edition 24 www.AgedCareGuide.com.au

How to use the Aged Care Guide

The information featured in this 24th edition of the Aged Care Guide New South Wales & ACT will inform you of several considerations when choosing accommodation and care options.

The information in this Guide will help you understand aged care, in-home and community care options in Australia.

The Aged Care Guide also includes a comprehensive directory of in-home care services (see pages 114–129); Home Care Package providers (see pages 132–142 for Metro Sydney, 142–151 for Regional NSW & ACT); residential aged care homes (see pages 153–194 for NSW, 195–196 for ACT); and facilities or services specific to your cultural background (see pages 198–200 for homes, 201–205 for HCPs).

How do I find what I’m looking for?

There are a number of ways you can use the Aged Care Guide in order to find aged care homes, Home Care Packages, products or services.

The index on page 236 can help you to find the main information topics in the book and can direct you to the different directory tables for aged care homes, in-home care options or products/services in the back of the Guide.

Each council district (also known as a local government area or LGA) on the referenced page includes a list of suburbs with homes or villages in each suburb listed in alphabetical order.

Locality search: If you know the council district, suburb or town, then use the cross-reference index on page 110. Each of these lists are in alphabetical order and you can then refer to the page referenced.

Cultural search: If you are of non-English speaking background, or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on pages 198–205.

Searching for other services

If you are looking for centre-based care, day therapy centres or other products and services, you can find this in the directory section from page 206 onwards.

Visit AgedCareGuide.com.au for a complete list of services available near you

Care Guide

. . .
How to use the Aged
New South Wales & ACT AGED CARE GUIDE / TalkingAgedCare @TalkingAgedCare Home Care Residential Care 24 EDITION MANAGING YOUR SERVICES PREPARATION GETTING ASSESSED FINDING PROVIDERS RESEARCH Aged Care Guide Cultural Aged Care Home African Bupa Ives St Ives 1800 718 348 21922 Belmore Place Care Community Arabic Canterbury Place Care CommunityCampsie 1300 842 924 14266 Gallipoli Home Arabic Hixson Garden Aged Care Bankstown Maronite Sisters Village Dulwich HillDulwich Hill ACDMA Aged Hostel Canley Vale Ferndale Gardens Aged Care FacilityMortdale St George Aged Care Centre Bexley Bilyara Hostel ATSI Brewarrina Multi Purpose ServiceBrewarrina 6830 5000 18847 Cooee Lodge Hostel Gilgandra ATSI Jerilderie Multi Purpose Service Jerilderie 03 5886 6700 14330 Mareeba Aged Care ATSI Sapphire Coast Community Aged CareBega 6492 7777 13257 St Andrew's Village ATSI Whiddon Bourke Bourke Abel Tasman Village Annandale Grove Care CommunityAnnandale Ash eld Terrace Care Community Cultural Aged Care Home CALD Aurrum Aged Care Erina Erina 0417 335 622 13823 Aurrum Aged Care Norah HeadNorah Head CALD Aurrum Wyoming Wyoming 0417 335 622 13851 Bankstown Terrace Care CommunityBankstown CALD Belmore Place Care Community Lakemba Berkeley Vale Care Community Berkeley Vale Bossley Parkside Care CommunityBossley Park Denhams Beach Care Community Denhams Beach Hixson Garden Aged Care CALD KOPWA Ltd Roseville 9412 0284 13524 Maitland Grange Care CommunityRutherford CALD Meadowbank Grove Care CommunityWest Ryde 1300 842 924 14293 Murwillumbah Greens Care Community Murwillumbah CALD Narrandera Homestead Care Com'tyNarrandera 1300 842 924 13896 Narraweena Grove Care CommunityNarraweena CALD Orange Grove Care Community Orange Raymond Terrace Gardens Care Com'ty Raymond Terrace Rocky Point Residence Beverley Park Culturally Appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services The following table guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor Aged Care Guide MUSWELLBROOK These maps provide you with geographical reference to the LGA including Australian Capital Territory (ACT). Sydney Australian Capital Territory Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney Aged Care Guide Index Aged care explained Aged care homes 63 Accommodation payments Charter of rights Complaints Assistive technology 56 Care communities 107 Carer support Case management Directory listings Consumer Directed Care Continence 54 Costs residential care 68 Counselling services Directory listings Culturally and Linguistically Diverse (CALD) Daily Accommodation Payment (DAP) De nition often used terms Extra services listings Home Care Packages listings 211-227 home care provider listings Local Government Area (LGA) reference index Maps Organisation and Business index Products and services listings Direcory listings 204 FAQ's 97 Expert advice Financial counselling Financially disadvantaged Home Care Agreement How much you will pay 35 Priority 29 Quality and complaints Services provided Types packages How use the Aged Care Guide PICAC Placement consultants 117 Choosing placement consultant Resolving family disputes Products and services listings RAD and DAP explained Restorative care Retirement living 109 Choosing village Departure/exit fee Deposit entry contribution Directory listings Finding the right village Support home Support groups 134 Support lines 135 Supported living Directory listings Technology Call 1300 186 688 or email sales@dps.com.au YOUR DPS SALES TEAM Ed David Aged Car e Guide 9 NSW & ACT Edition 24 www.AgedCareGuide.com.au
Living Life Your Way LIFE IS FULL OF CHALLENGES BUT AGE SHOULD NOT BE A BARRIER TO Contact us today to learn more about our services and to schedule a tour. 02 4344 9199 peninsulavillages.com.au agedcare@penvill.com.au 91 Pozieres Ave, Umina Beach NSW Café & private dining room Meals made fresh onsite Registered nurses onsite 24/7 Exercise & lifestyle activities Theatre lounge rooms Physio & wellness centre Onsite hair salons Community activities Peninsula Villages offers a variety of care options to meet your individual needs. We believe that ageing should be a time of joy and fulfilment. Aged Car e Guide 10 NSW & ACT Edition 24 www.AgedCareGuide.com.au

SUMMITCARE

WARMTH WORTH WELLBEING

Healthy Ageing &

SummitCare Baulkham Hills 2020 Winner for Outstanding Specialised Business And multiple finalists for: Specialised Business Professional Services Health Improvement Services

P: (02) 8865 3600

SummitCare Baulkham Hills

E: baulkhamhills@summitcare.com.au

SummitCare Smithfield

P: (02) 9755 7333

SummitCare St Marys

P: (02) 9673 6999

E: smithfield@summitcare.com.au

SummitCare Penrith

P: (02) 4721 2512

E: stmarys@summitcare.com.au

SummitCare Liverpool

P: (02) 9602 9044

SummitCare Canley Vale

P: (02) 9728 1200

E: penrith@summitcare.com.au

E: canleyvale@summitcare.com.au

SummitCare Randwick

P: (02) 9398 4511

E: randwick@summitcare.com.au

SummitCare has been providing excellence in care to our residents for over fifty years. Our highly qualified staff provide 24/7 care on both a permanent and respite basis.

We are proud to announce that our teams and facilities across Sydney and Newcastle have achieved 100% Accreditation results from the Aged Care Quality and Safety Commission for our outstanding services and facilities.

Our homes are designed to offer spacious living areas, external and internal courtyards with beautifully landscaped gardens for our residents to enjoy.

E: liverpool@summitcare.com.au

SummitCare Wallsend

P: (02) 4944 1500 E: wallsend@summitcare.com.au

SummitCare Waverley

P: (02) 9387 3872

E: waverley@summitcare.com.au

Family-owned business with a focus on care and services to the ageing community. We also offer:

• Pet friendly

• Freshly prepared nutritious meals, cooked on-site

• Resident-focused leisure and lifestyle activities

• Concessional and DVA welcome.

www.summitcare.com.au

SUMMITCARE SUMMITCARE SUMMITCARE WARMTH WORTH WELLBEING SUMMITCARE WARMTH WORTH WELLBEING SUMMITCARE WARMTH WORTH WELLBEING SUMMITCARE WARMTH WORTH WELLBEING SUMMITCARE WARMTH WORTH WELLBEING SUMMITCARE SUMMITCARE WARMTH WORTH WELLBEING 11 www.AgedCareGuide.com.au

Research

12 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au

WHAT YOU NEED TO KNOW Research overview

Whether you need support to remain living independently at home or are looking for alternative accommodation, it is important to know what options are available to you.

‘Aged care’ is a term used to describe a range of services to support older people. This could be getting some home care assistance in your own home or moving into a nursing home. However, it may also refer to community services, specific health care services delivered in a day-centre setting, assisted living options or even products and equipment to assist anyone over 65 years old.

Accessing aged care can be complicated and confusing if you have not used support services before or don’t know where to start.

Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what options are available to you.

Different types of care include:

Support at home

The path to accessing support is different for everyone. For some, the need for support is gradual and starts with a little bit of help every now and then, slowly increasing to more frequent and more intense assistance to remain living independently.

If you want to stay in your own home but need some support to help you manage better at home, there are a number of supports available to you depending on your circumstances.

Different care options that might be available to you include support at home through government-funded programs, such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program.

Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance and home maintenance.

Basic assistance is offered through the CHSP, but if your needs exceed the level of support offered though this program then a level 1– 4 Home Care Package can offer higher intensity support to help you stay at home.

Private providers can also deliver a range of home support services. They are not government funded and you will need to pay for services out of your own pocket.

STEP 1

Research
13 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au

Research

Short-term care

There are a few different support options available if you only need support for a short period of time. These options include respite care, which can be delivered in the community or in a residential care home, offering the opportunity for both you and your carer to take a short break.

At the end of a hospital stay, the Transition Care Program provides short-term assistance to help improve your independence and confidence.

If you have not been admitted to hospital, the Short-Term Restorative Care program is a flexible option that focuses on regaining wellbeing over a short period of time.

Residential aged care

Moving into residential aged care can ensure quality of life and comfort if you are no longer able to remain living independently at home. Also known as ‘nursing’ or ‘aged care homes,’ these facilities provide 24/7 care as well as a range of other support services and recreational activities. The cost of care in most Australian aged care homes is subsidised by the Australian Government. There are also a number of non-government-funded residential aged care homes, often referred to as ‘supported and assisted living complexes’ and you will need to cover all the cost of accommodation and care delivered.

16-18 Henry Lawson Drive , Peakhurst NSW T: 9533 4089

E: peakhurst@ourladyofchina.org.au

57-61 Pembroke Rd, Minto NSW T: 9603 7911

E: pembroke@ourladyofchina.org.au

RUBY MANOR

10 Ruby St, Carramar NSW 2163 T: 9723 7166

E: rubymanor@ourladyofchina.org.au ALKIRA GARDENS

2 Animbo St, Miranda NSW 2228 T: 8578 1688

E: alkiragardens@ourladyofchina.org.au ROCKY POINT RESIDENCE

151-157 Rocky Point Rd, Beverley Park NSW 2217 T: 7909 0778

E: rockypoint@ourladyofchina.org.au

T: 9153 8224

E: info@ourladyofchina.org.au

EXCELLENCE IN RESIDENTIAL AGED CARE
PEAKHURST LODGE
HEAD OFFICE
PEMBROKE LODGE
LOVE HOPE FAITH SINCE 1983 Person Centred Care Modern and homely residences Diverse wellness and lifestyle programs Delicious freshly cooked meals
14 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au

Getting started

Before you can access government-subsidised aged care supports, such as in-home care, community supports or moving into a nursing home, you need to register with My Aged Care and be assessed to work out exactly what level of support you need.

My Aged Care

My Aged Care is the agency that looks after every governmentfunded aged care program. The service can help you find information about subsidised aged care options, including the different types of government-funded services available, eligibility for those services and the associated costs.

You, a family member, carer or client representative can register your details with My Aged Care so that you can be assessed to access any government-subsidised services.

When you first call the My Aged Care Contact Centre on 1800 200 422, an operator will register you and ask you a number of questions about your personal circumstances and care needs.

These questions will be quite basic and shouldn’t take too long. All you will need when you call is your Medicare card, as this information is stored with your other details on the My Aged Care database.

Examples of the questions you will be asked are:

Are you currently receiving aged care services?

Are you getting support from a carer or family member?

Can you prepare your own meals and do housework?

Do you need assistance taking a shower or bath and do you need help getting dressed?

Are there any health concerns or did you have a recent fall?

Do you feel lonely or isolated?

Are there any safety risks in the home?

The aim of this screening is to figure out what needs and support you require and whether you are eligible for a further assessment in person.

My Aged Care will assign you an aged care client number and will open a central client record. This record will include the information you have provided, as well as document your assessed needs and any government-funded care services you have been found eligible for.

Aged care assessments

If you are successful in your initial application with My Aged Care, the contact centre operator will refer you for an aged care assessment to determine what level of support you would benefit from the most.

If the operator decides that you are eligible for basic home support through the Commonwealth Home Support Programme (CHSP) you will be assessed by a Regional Assessment Service (RAS).

My Aged Care

15 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au

Otherwise, if the operator believes you require higher care support, either through a Home Care Package (HCP) or moving into an aged care home, a member of an Aged Care Assessment Team (ACAT) will visit you to assess you.

Regional Assessment Service (RAS)

To access basic government-funded home support under the Commonwealth Home Support Programme (CHSP), you need to be assessed by the Regional Assessment Service (RAS). For more information about CHSP, go to page 22.

The RAS assessment helps to identify your needs for support and any goals for retaining or regaining skills that enable you to continue living independently in the community. It is conducted free of charge and independently from service provision which ensures assessors consider the full range of options when responding to you and your carers’ needs and goals.

Some of these needs may include assistive technology, therapeutic interventions, community care services or other support organisations.

RAS assessors liaise with other service providers, GPs/specialists and community support networks to make sure desired outcomes are achieved. If your care needs have increased, the RAS can also plan and coordinate an exit from the CHSP and transfer you to other appropriate service systems, including Home Care Packages and/or residential care, if required.

My Aged Care

The service also provides care coordination if you have multiple providers or more complex needs.

Aged Care Assessment Team (ACAT)

If you are no longer able to manage at home without basic assistance, the Aged Care Assessment Team (ACAT) helps you and your carers determine what kind of care will best meet your needs.

This may be a Home Care Package (see page 25) provided to you in your own home or residential care in an aged care home (see page 57).

ACAT assessors are generally professionals with medical backgrounds, such as doctors, nurses, social workers, occupational therapists and other health experts.

There is no charge for the assessment as the ACAT is government funded. Carers, relatives or close friends are encouraged to be involved in the discussion of your needs.

While an ACAT can’t make recommendations about individual homes or community services, they can provide you with information to assist you to make decisions.

To assist you in your search, an independent information source like the Aged Care Guide publications and the linked AgedCareGuide.com.au website can help. These resources give a comprehensive overview of all care options and care providers available.

16 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au

Residential

Retirement

Residential

1911, we have been true to our purposeto enrich the lives of veterans and seniors
our vision
to create proud communities, living their best lives.
our 27 Retirement Living Villages, 29 Residential Aged Care homes
Home Care services across NSW, ACT
South East QLD, we empower you to stay independent and safe
home
in one of ours. Home CareRetirement LivingResidential Aged CareVeteran Services Services we offer: Call 1300 232 564 or visit rsllifecare.org.au
Care
Since
and
is
Throughout
and
and
in your own
or
Home
Aged Care
Living
Aged
Retirement Living
Care /
Goonellabah Tea Gardens Casino Yamba Grafton Co s Harbour Mudgee Tweed Heads Byron Bay Ballina Port Macquarie Newcastle Lyneham ACT Toukley North Richmond Galston SYDNEY Narrabeen Penrith Austral Dungog Nowra Yass Tura Beach Merimbula NSW QLD Dubbo Kaleen Page Thirlmere Condobolin Hawks Nest Curtin Picton Dee Why Kandos Narrandera Wagga Wagga Maitland Gri th Cherrybrook The Lakes of Cherrybrook 17
Veteran Wellbeing Centre Veteran Services (state-wide)

You may be placed on a

list until a

Home care f low chart

At anytime

You can find someone to help you:

Placement consultant

Aged care advisor

Social worker

Case manager

Hospital discharge planner

These professionals know the system really well and their help can make your search much easier.

Other useful people:

Financial advisor

Health fund

Veterans' Affairs

Local council

SHOPPING RESPITE SUPERVISION HOME MAINTENANCE TRANSPORT MEDICATION SHOWER CENTRE BASED CARE
Find a provider ACAT Aged Care Assessment Team CHSP Commonwealth Home Support Programme HCP Home Care Packages RAS Regional Assessment Service Select any provider
package becomes available
waiting
government subsidised care self-funded home care OR Your family or carer You Case manager, advisor or placement consultant OR CHSP Entry level HCP 1, 2, 3, 4 More complex care ACAT RAS Contact My Aged Care 1800 200 422 WOUND CARE DRESSING PERSONAL HYGIENE DAY THERAPY CARE MEALS TRANSITION CARE ALLIED HEALTH Consult your Aged Care
for a list of choices for any of these options or visit AgedCareGuide.com.au In urgent cases, you may be able to access care before a RAS assessment Choose your preferred approved provider
18
Guide
AGED CARE GUIDE

If your situation is urgent then the ACAT will assess you as quickly as possible

Residential care

f low chart

Remember: it takes anything from a few weeks up to more than a few months to find the care home that suits you

At anytime!

You can find someone to help you:

Placement consultant

Aged care advisor

Social worker

Case manager

Hospital discharge planner

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

These professionals know the system really well and their help can make your search much easier.

Other useful people:

Financial advisor

Health fund

Veterans’ Affairs

Local council

government subsidised home self-funded aged care home OR Self-funded supported accommodation Eligible for subsidised residential aged care Recommend Home Care Packages Contact My Aged Care 1800 200 422
ACAT Aged Care Assessment Team
Your family or carer You Case manager, advisor or placement consultant OR
ACAT • RESIDENTIAL AGED CARE FACILITY • NURSING HOME  • CARE HOME • RETIREMENT LIVING WITH IN-HOME SUPPORT • SU PPORTED RESIDENTIAL SERVICES • SU PPORTED ACCOMMODATION • CARE COMMUNITIES
19
AGED CARE GUIDE

Medication

Companionship

Meal

Light

Transportation

Respite

Discover the Comfort and Care of Meditech Staffing In-Home Aged Care Services! At Meditech Staffing, we understand that there is no place like home, and we are dedicated to bringing top-quality care to your doorstep. Our In-Home Aged 02 9764 4488 02 9159 0051 enquiries@meditechstaffing.com.augosford@meditechstaffing.com.au SYDNEY OFFICE CENTRAL COAST OFFICE Why Choose Meditech Staffing? We operate 24-hours a day, 365 days a year Empathy Independence Quality assurance 20+ years of experience Safety Meditech Staffing - Bringing Quality Care to Your Doorstep Our In-Home Aged Care Services Include: Personal care and hygiene assistance
and Community nursing
Physiotherapy
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to appointments and activities
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Support at home

To help you live independently in your own home and community for as long as possible, there are many home care products and services available.

Depending on your personal situation and the level of assistance you require, you may be entitled to some basic in-home support or more intensive support through a Home Care Package.

After a hospital stay, the Transition Care Program might be able to assist in your recovery and to return home. Alternatively, you may need to access respite care to give your carer a short break from the caring role.

There is a variety of support at home options available that can meet your specific needs.

In-home support

The government prioritises your care needs to help you live comfortably in your own home.

Home care products and services range from assistance with daily chores to personal care, providing meals, transport assistance, as well as equipment, such as a ramp, walking frame or shower rail to help you live independently in your own home.

Support at home

Get more out of your Home Care Package with HomeMade • Low flat fee • No hidden fees • Complete control Are you a Home Care Package recipient? Start your journey into self-management with HomeMade. We will design a support plan that suits you with support workers you choose. To find out more, scan this QR code or visit: homemadesupport.com.au Alternatively, you can call one of our friendly team on: 1300 655 688. 21 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au

Support at home

The government continues to significantly increase support for home and community-based aged care with particular integrated packages available. Private businesses also offer home care services.

Consumer-directed care

Consumer-directed care (CDC) gives you and your carers greater say about the types of care services you receive and the delivery of those services.

All Home Care Packages are delivered on a CDC basis and the funding for a package is allocated directly to you instead of to the provider.

Providers are required to work in partnership with you to create a package of services that meets your goals and needs, and gives you the information you require.

This information should assist in choosing the best provider for you, as well as changing providers if you need.

CDC allows you to determine how much involvement you wish to have when managing your package. It also allows for more transparency around how your package is funded and spent.

All home care services you receive should include ongoing monitoring and reviews from the provider to make sure your package is meeting your needs.

Commonwealth Home Support Programme (CHSP)

If you want to stay in your own home, but need some help with daily tasks or require entry-level care, the CHSP may be able to help.

The CHSP combines a number of home support options into one streamlined and simplified program. These options include short-term supports, such as respite, transition care and short-term restorative care. It also provides basic ongoing support both at home and in the community, as well as access to wellness programs, day options and centre-based services.

To determine if the CHSP is the right program for you, you will need to be assessed by a Regional Assessment Service (RAS). See page 83 for more information.

If you have more complex needs, a Home Care Package may be a better option. You can access similar services to the CHSP, coordinated and tailored to meet your specific needs (see page 25 for more details).

Contact My Aged Care on 1800 200 422 to find out how you can arrange a home support assessment.

CHSP
22 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au

What is the CHSP?

Subsidised by the Australian Government, the CHSP is an entry-level home help program if you are mostly – but not completely – able to live on your own and don’t need higher levels of support at home.

The program can also help your carer. If your carer needs to attend to everyday activities, the CHSP can arrange for someone to help you while they are away.

What types of services are provided?

CHSP services provided in the community may include:

Social support – social activities in a community-based group setting

Transport – help to get out and about for shopping or appointments

Services provided at home may include:

Domestic assistance – household jobs such as cleaning, clothes washing and ironing

Personal care – help with bathing, showering, dressing or toileting

Home maintenance – minor general repair and care of your house or yard, for example, changing light bulbs or replacing tap washers

Home modification – minor installation of safety aids, such as alarms, ramps and support rails in your home

Nursing care – a qualified nurse comes to your home and may, for example, dress a wound or provide continence advice

Some CHSP services can be provided either at a community centre or in your home, such as:

Food services – may include providing meals at a community centre, help with shopping for food, preparing and storing food in your home and delivering meals to your home.

Allied health support services – If you have particular health problems you may be able to access allied health services, such as physiotherapy, podiatry, speech therapy, occupational therapy and advice from a dietitian.

Who is the CHSP for?

You can apply for home help services under the CHSP if you are 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person, are still living at home and need help to continue living independently.

You or your carer should contact the My Aged Care contact centre on 1800 200 422 or visit myagedcare.gov.au to apply.

Am I eligible?

To determine exactly what help you need at home, you will need a home support assessment. The assessment will be done by a representative of the Regional Assessment Service (RAS).

A local RAS assessor will look at your ability to cope with various activities in your daily living.

For more information about assessments, go to page 98.

Commonwealth Home Support Programme

23 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au

CHSP

Urgent needs

If you’re in a situation where you have an urgent need for home support services and your safety would be at risk if those needs are not immediately met, it may be possible to receive CHSP services before you have been assessed by a RAS.

This only happens in exceptional circumstances and is only for a limited time until an assessment can be organised to determine long-term care options.

Services generally considered to relieve an urgent need for care include nursing, personal care, meals and transport.

It will depend on your personal circumstances whether you’ll be able to receive interim services before an assessment. Call the My Aged Care contact centre on 1800 200 422 to find out more.

Who pays for CHSP services?

Supports delivered under CHSP are subsidised by the government, however, there generally is still a fee for each service. You are encouraged to contribute towards the cost of your care if you are able to do so.

The amount you contribute depends on the type and number of services you require and can differ from one service provider to the next. Some organisations may charge a set fee for their services, while others may ask for a voluntary donation, charge a membership or subscription fee.

Procare Aged & Disability Services

• Established and reputable provider of comprehensive care solutions

• Holistic approach to support, addressing physical, emotional, and social aspects

• Experienced and trained staff dedicated to delivering compassionate care.

• Mission: Enabling and empowering individuals with disabilities to lead fulfilling lives.

• Continuous improvement and adaptation to the latest best practices in disability care.

• Transparent communication with clients and their families.

We deliver an all-encompassing service, which include assistance in:

 Shopping

 Personal Care

 Travel and Transportation

 Companionship

 Preparation of meals

 Nursing at home

 Home cleaning and modification

 Elementary housekeeping

 Home and garden maintenance and many more – as and when needed

info@procareservices.com.au procareservices.com.au 1800 710 021 24 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au

How much you pay is discussed and agreed upon between you and your service provider. The rate is set before you begin receiving the relevant services.

If you are receiving multiple services from one or more service providers and these services overlap, it may be possible to ‘bundle’ the cost for these services.

To find out specific costs, you should contact your service provider.

Pre-1 July 2015 HACC, NRCP, DTC and ACHA clients

If you accessed Home and Community Care (HACC), National Respite for Carers Programme (NRCP), day therapy centres (DTC) or Assistance with Care and Housing for the Aged (ACHA) prior to 1 July 2015, you may retain access to these services or equivalent CHSP services until other suitable services become available, or until the service is no longer required.

You can find CHSP funded services starting on page 114 of the directory section or online on AgedCareGuide.com.au.

Home Care Packages

A Home Care Package (HCP) provides services that will help you to remain at home for as long as possible, as well as giving you choice and flexibility in the way that the care and support is provided.

There are four different levels of packages to support people with varying care needs, ranging from Level 1 support, if you have basic care needs, to Level 4, which can support you if you have high-level care needs.

The HCP is allocated to you personally, which gives you more control over the services you receive and who delivers those services.

Once you have been allocated a HCP you can contact any preferred approved service provider to give you the care you need.

Types of packages available

There are four types of packages delivering different levels of care:

1 Level 1 supports people with basic care needs

2 Level 2 supports people with low-level care needs

3 Level 3 supports people with intermediate care needs

4 Level 4 supports people with high-level care needs

The same type of care and services are provided under each HCP level, however, the amount of funding is different depending on what package is allocated to you.

The hours of care are increased at each level of care; more hours of care and services are delivered under Home Care Package Level 4 compared to Level 1.

Home Care Packages

CHSP
25 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au

Home Care Packages

The ACAT assesses the types of care needs you may require. Someone eligible for Levels 3 and 4 HCPs would be eligible for higher levels of residential care if they were to apply for it.

If you are receiving care services through the previous Community Aged Care Package, Extended Aged Care at Home or Extended Aged Care at Home Dementia packages, you will continue to receive these services, but they will have a different name.

Package supplements

Package supplements are available with any of the four levels of Home Care Packages to help with the cost of meeting specific care needs. For example, the Z Dementia Supplement is for people with dementia and the R Veterans’ Supplement for veterans with an accepted mental health condition.

Some packages can be specifically for people who are e financially or socially disadvantaged, people with Y housing needs or at risk of homelessness, or for people who live in t rural, remote or isolated areas. Some providers might cater for people with a certain g cultural background or have staff that speak a foreign language.

Your care provider will apply for these subsidies and ensure you meet the eligibility criteria.

For a list of HCP providers, see pages 134-151.

What services are provided?

Home Care Package services are based on your individual needs. Your provider coordinates the care and services to support you at home and these are agreed between you and your provider. Services may include:

Personal assistance with bathing or showering, personal hygiene and grooming, dressing, toileting and mobility

Assistance with communication, including assistance to address difficulties arising from impaired hearing, sight or speech, or lack of common language. This can also include assistance with the fitting of sensory communication aids, checking hearing aid batteries and assistance in using the telephone

Domestic assistance for household jobs like cleaning, clothes washing and ironing

Food services, such as preparing meals or having meals delivered, assistance with using eating utensils and assistance with actual feeding and providing enteral feeding formula

Nursing services, including dressing wounds by providing bandages, dressings and skin emollients, as well as continence management and assistance in using continence aids and appliances

Assistance in taking your medications

Providing mobility equipment, such as crutches, walking frames, wheelchairs and mechanical devices for lifting, bed rails, slide sheets and pressure-relieving mattresses, and assistance in using those aids

Home maintenance for care of your house or garden

Modifications to the home – installing safety aids, such as alarms, ramps and support rails; identifying risks in the house and proposing solutions

26 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au

Illawarra 02 4244 3470 Liverpool 0479 070 119 Central Coast 02 4326 9030

Cairns 0458 720 217

Western Australia

Lower North Perth 08 9371 9115

South East Perth 0416 205 819

ANY AGE. ANY PLACE. SIMPLY HELPING YOU. Victoria Melbourne Bayside & Peninsula 03 9574 0924 Inner & South Eastern Central & Northern Melb. 03 9661 0499 North East 03 9001 8585 Outer South Eastern 0406 316 334 Regional Cntrl Hghlnds & Djerriwarrh 03 5341 8046 Geelong & Barwon 03 5261 4808 Gippsland South & West 03 9799 4676 Goulburn Valley 03 5795 1635 Loddon Mallee 03 5486 0203 South West 03 5381 2076
New South Wales
Queensland
27 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au

Connect with independent support workers that fit your flow.

Mable is an online platform where you can connect with approved independent support workers that meet your needs. On Mable, you can connect with support workers, book your support sessions and easily manage your support.

Find aged care support on mable.com.au 28

Transport and assistance for appointments or social activities

Encouragement to take part in social and community activities that promote and protect your lifestyle, interests and wellbeing

Services / items not provided

The following services or items are not included in a package in any of the four levels of home care:

Using the package money as a source of income for the consumer

Purchase of food, except for enteral feeding requirements

Paying for accommodation, such as assistance with home purchase, mortgage payments or rent

Payment of fees or charges for other types of care funded or jointly funded by the Australian Government

Home modifications or capital items that are not related to the consumer’s care needs

Travel and accommodation for holidays

Cost of entertainment activities, such as club memberships and tickets to sporting events

Payment for services and items covered by the Medicare Benefits Schedule or the Pharmaceutical Benefits Scheme

Gambling activities

Are you eligible?

To receive a Home Care Package you will need to be assessed by an Aged Care Assessment Team (ACAT).

The ACAT helps you and your carer determine what kind of care will best meet your needs when you are no longer able to manage on your own.

A member of the service, which may include a doctor, nurse, social worker and/or other health professional will meet with you to assess your care needs and how well you are managing at home.

They will identify the right services for your needs and the level of care you require.

The ACAT will give you a letter stating the types of subsidised services you have been approved for and might also put you in contact with organisations in your area that can deliver these services.

For more details about assessments go to page 98 or call 1800 200 422 to organise an assessment.

Priority

Access to Home Care Packages is managed through a national pool of all available packages. After approval for a HCP, you will be placed in a ‘queue’ until a suitable package becomes available. This may take a number of weeks or even months.

Your place in the queue will be determined by your personal needs, circumstances and the time you have been waiting for care since your assessment.

When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice.

Home Care Packages

29 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au

Come home to Calvary.

Guided by Calvary’s 135 year history in health care, you will have peace of mind with access to quality care.

Calvary is recognised as a continuing source of healing, hope and nurturing to the people we serve. Our personalised approach ensures every person receives the attention and care that they need. All of our care is delivered with dignity and is designed to improve your health and wellbeing.

ENQUIRE TODAY TO FIND OUT MORE 1800 52 72 72 | calvarycare.org.au
TOP LEVEL SERVICE ICONS SINGLE - WITH WORDS Residential Aged Care TOP LEVEL SERVICE ICONS SINGLE - WITH WORDS Retirement Living Home Care 30

You have 56 days from the date you were assigned a package to find a provider and commence services.

You can request an extension, for example, if you have trouble finding a service provider. However, if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.

Approved providers

An organisation that has been approved by the government to provide aged care services is called an approved provider. The government will pay your approved provider your allocated funding so they can pay the carers and any other bills.

An approved provider can manage your care, liaise with you about your preferences, requirements and care plan, but it doesn’t have to be the provider delivering your care.

It is important to know that even though a HCP can only be managed by an approved provider, the care can be delivered by any provider, even one that is not supported by the government. This gives you more choice as to who delivers your care.

Home care agreement

This agreement is made between you and your provider and covers information such as the care and services you will receive and how much they will cost.

Home Care Packages

31 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au

Discover quality aged care in the ACT

Arcare has over 50 high quality aged care residences across Victoria, Queensland and New South Wales. Each is supported by four decades of understanding and expertise.

Our first residence in the ACT is currently being constructed in Gold Creek. To find out more, contact Arcare today.

Call 1300 ARCARE • visit arcare.com.au
32

Circle of care

It takes many threads to make something special. Just as it takes many great people to ensure our residents enjoy the best of care. When you join an Arcare community, you’ll experience our unique Relationship-First Approach, that is centred around the needs of the resident, and is driven by valuable inputs from the resident, their family and a dedicated group of carers.

Book a tour • Call 1300 ARCARE • visit arcare.com.au

Considering aged care for a loved one?

At Bupa Aged Care, whether for respite short-stay care or as a new home, our experienced registered nurses and carers aim to provide the care each resident needs, in the way they prefer.

Care is first and foremost

We embrace and support residents to live their day their way, with teams dedicated to their wellbeing.

People rarely expect to need aged care, but if your family does, we’ll guide you through the steps.

To book a visit with one of our 24 homes throughout Sydney and regional New South Wales, call us on 1800 718 357 or visit bupaagedcare.com.au/region/NSW

Admission to one of our Bupa Aged Care homes is subject to availability and your care needs.

Healthcaring is aged care your way.

Your provider will work with you to develop a care or service plan that is based on your needs.

The care plan you agree to should include:

The exact types of services you will receive

Who will provide which services

How much involvement the service provider will have in managing and coordinating your services

When your services are delivered

Any exit amount the provider will charge to cover administrative cost if you decide to take your package elsewhere or cease care

How much will it cost?

The government covers most of the cost of care but your provider may ask you to contribute towards the cost of delivering your services, if you can afford to do so.

Depending on the Home Care Package level you are eligible for, the government pays your approved provider a subsidy toward the cost of your care. This amount is calculated daily and paid monthly to the provider.

ADS Care is an approved service provider that provides high quality care to support you or your family member in their own home. ADS Care offers services across greater Sydney to people of all ages and cultural backgrounds. We provide support 24 hours a day, 7 days a week.

We offer a full range of care support to satisfy all your needs delivered by our trained and qualified team.

Our support services cover the following aspects:

Personal care

Domestic assistance

Mental Health and Dementia

Manual Handling

Transportation

Meal preparation

Companionship and conversation

Home Care Packages

Phone: 02 8677 0093 adscare.com.au info@adscare.com.au ADS-Half-2024.indd 1 3/1/2024 4:59 pm 33 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au

Home Care Packages

amount

The government contributes the following amounts to each person receiving a Home Care Package (March 2024 rates): Home Care Package Daily subsidy amount

1

2

3

Level 4

This amount may be supplemented with an additional payment for people with higher care and specialised support needs, such as a Dementia, Veterans’ or Housing supplement.

Rates are reviewed generally in March and September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if you are part of a couple.

Any government funding you receive will be paid directly to the provider who can spend the funds on the items you both agreed to in the home care agreement.

After commencement of your package, you will receive a monthly statement of income, expenditure and the balance of funds enabling you to see how the money is being spent.

How much you will pay

A provider may charge the maximum basic daily fee for a Home Care Package depending on what level you have been given. Maximum fees for each level currently are (March 2024 rates):

There may be additional benefits available depending on your personal circumstances, contact My Aged Care on 1800 200 422 for more details.

If your income is higher than the Age Pension you may be required to pay extra for your care.

How much extra depends on your income and unavoidable expenses, such as pharmaceutical bills, rent, utilities and other living expenses. However, the maximum amount you can be asked to pay over the maximum basic daily fee for a HCP is up to 50 percent of your income exceeding the maximum base rate of the Age Pension.

The current Age Pension amount is $1,020.60 per fortnight for a single person or $1,116.30 with the included maximum Pension Supplement and Energy Supplement.

You can negotiate with your provider on the costs of the services and care you receive.

These costs will be agreed upon and fixed in your agreement before you receive any aged care services. This is your legal agreement with your service provider.

No full pensioner will pay an income tested care fee and no part pensioner will pay an income tested care fee greater than $6,661.80 per annum.

$
$ 10,271.10
$ 49.49 $
$107.70 $ 39,310.50
$163.27
Annual
Level
28.14
Level
18,063.85 Level
$ 59,593.55
Home Care Package Maximum basic daily fee Fortnight amount Level 1 $ 11.43 $ 160.02 Level 2 $ 12.08 $ 169.12 Level 3 $ 12.42 $ 173.88 Level 4 $ 12.75 $ 178.50
34 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au

Support at home

Just Better Care is an approved provider of Aged Care services and has been supporting thousands of older Australians since 2005. We deliver the highest quality care to enable individuals to live independently and confidently within their own homes and their local communities. Community participation Personal care Travel & transport Domestic assistance Overnight support Dementia support Post-hospital support In-home nursing Respite for carers Palliative care support
Whether it’s help with everyday tasks, a Home Care Package or in-home nursing, Just Better Care can deliver customised support that’s just for you. Our services include: PRIVATE Private care My JBC App Availability of some products and services may vary depending on your location. Call 1300 930 239 justbettercare.com 35

Home Care Packages

If you have an income of more than $63,351.60 per year, you will pay an income tested care fee on a sliding scale up to a total of $13,323.68 per annum.

However, no one will pay more than $79,942.44 in an income tested care fee over their lifetime (March 2024 rates).

You will only pay an income tested care fee if you can afford to do so. Your income assessment will determine if you can afford to contribute towards the cost of your care.

Your assets, including the family home, are excluded from the means testing arrangements for home care.

Exit fees

HCPs are portable which means that if you are moving to a different area or if you’re not happy with a provider’s services, you can simply take your package and any remaining funds with you to a new provider.

If you decide to change providers, the provider may charge you an exit fee to cover any administrative cost which will be deducted from any unspent funds.

This is the amount that is ‘left over’ in your HCP budget and it will move with you to a new provider.

If you no longer require your HCP, these unspent funds will be returned to the government.

Exit fees may vary between providers and the amount should be clearly stated in the home care agreement between you and the provider.

36 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au

Look No Further!

We’re your local provider, we value your independence and strive to ensure you continue to enjoy the comforts of your own space. Let us support your journey.

• Approved Home Care Package Provider level 1, 2, 3, 4

• No Basic Daily Fee

• No Sign-Up Fee, No Exit Fee

• Reliable, flexible, friendly staff

• Services include shopping, transport, domestic and personal care, etc.

• Additional offerings such as gardening, physiotherapy, podiatry, home modification, etc.

1300 434 159 info@amazingprocare.com.au www.amazingprocare.com.au
Package provider?
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Home Care Packages

Quality and complaints

The Australian Aged Care Quality and Safety Commission is responsible for the review of aged care services, including government-subsidised home care services.

As an independent body, the Commission manages the accreditation of residential aged care services and the quality review of home care services across Australia.

It evaluates these services against the set Aged Care Quality Standards. The Commission is committed to promoting continuous improvement of aged care and ensures that quality and other reporting by service providers is streamlined while supporting accountability, information and confidence for consumers.

If you are concerned about the care or services you are receiving, it is recommended that you first try to resolve any issues with your service provider.

If you feel you are not being heard or need help to address the issue, you can contact an aged care advocacy service to help you.

If the matter is not resolved, you can make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .

Your rights

No matter who you are, where you live or the types of care you need, you have rights related to your home care that should be respected by providers.

You have a right to:

Be accepted as an individual and have your preferences respected

Be treated with dignity, with your privacy respected

Receive care that is respectful of you, your family and home

Receive care without being obliged to feel grateful to those providing the care

Full and effective use of all human, legal and consumer rights, including the right to freedom of speech regarding your care

Have access to advocates and other avenues of redress

Be treated without exploitation, abuse, discrimination, harassment or neglect

38 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au
39 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au

Home Care Packages

Under the consumer-directed care principles, you also have the right to: Set your own goals for your supports

Determine the ongoing level of involvement and control you have over your home care

Make decisions in relation to your care

Maintain your independence as much as possible

Choose the care and services that best meet your goals and assessed needs, within the limits of the resources available

Have choice and flexibility in the way the care and services are provided in your home

Participate in making decisions that affect you

Have your representative - family member or close friendparticipate in decisions relating to your care if you request it or need support to make decisions

These rights mean you can live the life you want to live for as long as possible.

If you think your rights are not being respected you should talk to your provider about your concerns. If this does not solve the issue you can contact the Aged Care Quality and Safety Commission.

TO BETTER QUALITY HOME CARE CHOOSE RIGHT AT HOME Let’s start talking about living™ The Right Care, Right at Home™ Right at Home are leaders in quality home care and support, delivering services that allow our clients to remain safe and independent in their own home. Your local Right at Home office in New South Wales and ACT is ready to look after your family when you can’t. Right at Home deliver services catering to government funded and private pay clients in New South Wales and ACT www.rightathome.com.au Call now 1300 363 802 • 24/7 On Call & 24/7 Care Service • Supervised, Individual Care Plan
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Domestic, Shopping, Transport
Check your local Right at Home office to see if they deliver these services 40 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au
SWITCH
*

Live well at home.

Southern Cross Care (NSW & ACT) is a leading not-for-profit aged care provider that has been caring about people for more than 50 years. We support you to live happily and independently in your own home.

Our local experienced care managers guide you through the services available and create a flexible, individualised plan that helps you live life to the full.

If you’re aged 65 years and over, or Aboriginal & Torres Strait Islander aged 55 years and over, why not enquire about how home support services could assist you.

Our Home Care services include:

• Meal Assistance

• Transport

• Social Support & Activities

• Wellbeing

• Allied Health Support

• Assistive Technology

• Aids & Equipment

• Home Maintenance & Modifications

• Respite for Carers

• Personal Care

• Nursing Care

Please note, the first step to accessing Government-funded Home Care services is to apply for an assessment. Call My Aged Care on 1800 200 422 or apply online at www.myagedcare.gov.au. If you are eligible, you will then receive a referral code which will allow you to progress services with us. Call 1800 958 001 Visit sccliving.org.au
41

New Age is a family owned and operated organisation with 10 years experience. We provide support for our aged/frail and disabled population.

We’re Government registered service provider committed to ensuring our care recipients live the life they choose, with dignity, choice and confidence. We are also multilingual company with specialised department for Ex-Yugoslavia clients.

Call now to get more information regarding our services. 02 8628 0672 or 0412 860 848 accounts@newagehacs.com newagehomecare.com.au
42 NSW & ACT Edition 24 Aged Car e Guide www.AgedCareGuide.com.au
...And many more services to choose from to cater for your needs. To nd out more information about our home care services, contact us today. RSL LifeCare's friendly and experienced local team are dedicated to providing you with a choice of home care services. We deliver tailored services to meet your speci c needs, allowing you to maintain your independence and a healthy body and mind. Call 1300 232 564 or visit rsllifecare.org.au Personal Care Home Nursing Care Transport Post-Hospital Support Housekeeping Shopping 43

Private home care

Private home care

Rather than a government-funded service, you may choose a private home care provider and pay for services out of your own pocket.

Maybe this is more cost-effective for you or there is a waiting list for the government service you are trying to access.

Private home care services are arranged directly between you and the service provider. You pay for all the services provided and there is no government subsidy.

Private home care organisations provide a wide variety of services, including registered nurses for complex care needs and carers for companionship, personal care, housekeeping, cooking and outings.

They may also provide other types of staff, such as advisors, assistants, dietitians, drivers, personal trainers, physiotherapists and occupational therapists.

There is no limit to the number of hours of care provided each week and you can generally increase or decrease the time as your requirements change. With an agreed notice period, you are not required to pay for shifts you do not require.

While private home care may seem expensive, you may find that it is more cost-effective than other institutional alternatives. There is a wide variety in the level of quality and cost of home care companies.

• Personal Care • Social Support • Meal Prep • Domestic Assistance • Help with Transport In Home Services In Home Care Support You are central to all we do! Commencing when you engage us, when we match you with a support worker and continuing as your circumstances change. Sydney Suburbs 02 8315 2811 www.centralishomecare.com.au WE ARE THE PREFERRED ALTERNATIVE 44 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au

Veterans’ support

If you are a veteran, war widow or widower, you may be in line to receive extra help in your home from the Department of Veterans’ Affairs.

If you are having a hard time completing household chores, struggling to get in and out of the shower or bath safely, or if you just can’t manage the gardening or household maintenance, then the Veterans’ Home Care (VHC) program could organise people to help you.

The VHC program offers a range of services including:

Domestic assistance

Personal care

Safety-related home and garden maintenance

Respite care

Services can be delivered in your own home or a residential care facility.

If you have specific medical care needs or need more intensive assistance, a nurse from the Community Nursing program may be able to help you stay in your own home for longer.

Nursing services may include:

Medication management

Wound care

Hygiene assistance

To receive these services, you need to be referred for an assessment by an appropriate health professional.

This could be your GP, a treating doctor in hospital, a hospital discharge planner or a VHC assessment agency.

There is a fee you will need to pay towards the VHC program. It is cost per service, currently at a $5 per hour co-payment, however, there is a limit to how much you will pay.

For instance, the maximum co-payment for domestic assistance is $5 per week, whereas personal care is limited to $10 per week.

If you can’t afford the co-payments, you can apply to have these fees waived.

Contact the Veterans’ Home Care Assessment Agency on 1300 550 450 to find out what support services are available to you and how you can access them.

Veterans’
support
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Respite at home

A well-earned rest

Taking some time off from caring is crucial and known as ‘respite’. Respite can be provided in your own home, a community setting or an aged care home.

Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks.

Respite care is provided by residential aged care homes and by community care services under the Carer Gateway.

Accommodation and services include:

day-care centres that provide respite for a half or full day; in-home respite services, including overnight, home and personal care services; activity programs; a break away from home with a support worker; respite for carers of people with dementia and challenging behaviours; respite in an aged care home or overnight in a community setting; respite for employed carers and for carers seeking to return to work.

Access to respite care is based on priority and need. For respite care in your home or in a day-care centre, the respite service provider or the Carer Gateway will assess whether you and your carer are eligible.

The amount of care you receive will depend on your needs and the availability of respite care services.

Centre-based respite care

Centre-based respite care (CBRC) can provide respite services to carers, offering individualised social and recreational activities. Through CBRC, you can also attend day programs which may include excursions, outdoor/indoor activities or holiday programs.

Trained respite workers often undertake client assessments. Needs-based programs are then developed with you and your carer to help enhance your quality of life.

Cost

There is no charge for assistance provided at Carer Gateway, however, individual service fees may apply.

Community-based respite services charge fees according to the type of service being used and your ability to pay. For respite in an aged care home, you will be charged the daily fee amount but do not have to pay the accommodation fee.

For more information, contact the Carer Gateway on 1800 422 737. Your call will automatically be directed to your nearest state or territory provider.

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Retirement Villages Aged Care Centres Home Care 47

Transition care

Regaining your independence

To help improve your independence and confidence at the end of a hospital stay, the Transition Care Program provides short-term support and assistance.

The Transition Care Program is goal oriented, time-limited and therapy focused care which can be delivered in your own home or in a home-like ‘live-in’ setting, which may be an aged care home.

To be eligible for transition care, you must be an in-patient of a hospital and have been assessed by the Aged Care Assessment Team (ACAT).

Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks if assessed as requiring an extra period of therapeutic care. Seven weeks is the expected average period of support.

Services

Transition care is delivered by approved providers who will offer a package of services including a range of low-intensity therapy services and nursing support and/or personal care services.

Low-intensity therapy services may include:

counselling and social work

dietetics

occupational therapy

Personal care services may include: help with showering and dressing assistance with eating and eating aids

managing incontinence

Fees

physiotherapy  podiatry

speech therapy

transport to appointments help with mobility and communication

You may be charged a contribution fee to cover the cost of your transition care. Talk to your provider about what fees apply and how much you need to pay.

For transition care received in your own home, the maximum amount is currently $12.75 per day (March 2024 rates).

For care delivered in a ‘live-in’ setting, such as a residential aged care facility, the maximum amount you can be asked to pay is $61.96 per day, (March 2024 rates).

Access to transition care is decided on a needs basis and not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more about how to access the Transition Care Program.

Aged care homes offering transition care beds are listed in the residential aged care tables from pages 153–174 for metropolitan NSW, 175–194 for regional NSW & ACT.

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Flexible restorative care

To help regain your independence if you have not been admitted to hospital, the government has introduced a flexible care option.

You may benefit from the Short-Term Restorative Care (STRC) program if you have been sick or had a fall and your mobility is temporarily impaired.

The program focuses on regaining wellbeing over a short period of time, with a maximum of eight weeks.

The Federal Government created the program to reverse or slow functional decline in older people and help improve their health and wellbeing through the time-limited service.

The ultimate aim is to avoid you having to access ongoing in home care services or residential care.

The program is designed around improving your capabilities at performing everyday tasks you may be having difficulties with.

A team of professionals would provide the service to help you adjust to the differences in your abilities.

This could involve activities and exercises that will benefit your mobility or could result in home modifications to make everyday tasks more manageable.

You will be able to choose the services you want to be provided so the assistance you receive will be tailored to your specific needs.

Services can be delivered at your home, in a nursing home or a combination of both.

You may need to pay a small fee, although you won’t have to pay an accommodation payment if you receive STRC in a nursing home setting.

The daily fee is currently $12.75 for STRC received in a community setting or $61.96 if accessed in residential care or a hospital.

The STRC program is not linked to any other government-funded home support and you will be able to access the program even if you’re already receiving support through the CHSP.

You will not be eligible to receive the STRC program if you are currently: Receiving a government-funded Home Care Package

Have received transition care in the last six months

Live in residential aged care

You do need an assessment to access the program.

This assessment is done by the Aged Care Assessment Team (ACAT) and is only valid for six months. You can access the STRC program twice over a 12-month period.

Read more about assessments on page 98 or call My Aged Care on 1800 200 422 for more information about STRC.

Flexible restorative care
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Wellness centres

Wellness centres

Wellness centres offer a range of programs and services that focus on mobility, exercise, rehabilitation and relaxation. A well-equipped wellbeing centre also provides the opportunity to address areas of concern, enhance your mobility and reduce your pain levels and risk of falls or injury.

You can access a wide range of physical and emotionally rewarding activities with the guidance of allied health specialists in these centres, also known as ‘day therapy centres’, ‘health & lifestyle centres’ or ‘allied health hubs’.

Most centres offer a range of stimulating and fun activities, one-on-one or in group settings to help improve your memory, wellbeing and independence.

Some allied health and wellbeing services you may be able to access include:

Occupational therapy

Diversional therapy

Massage therapy to reduce pain and maintain overall wellbeing

Physiotherapists or exercise physiologists

Podiatry

Hydrotherapy

Dementia and cognitive support programs

Personal training

Exercise classes for all levels, including chair-based and dance classes

Nutrition information

Mat and equipment-based Pilates classes

Specialised group classes for specific conditions, such as Parkinson’s disease, multiple sclerosis, diabetes, cardiac and pulmonary rehabilitation

These wellness or day therapy centres are sometimes combined with different centre-based care services focused more on social inclusion and community connection.

The programs and services offered through this centre-based care are all about encouraging positive ageing and wellbeing and work to provide you with emotional, mental and physical stimulation. Some programs may be tailored to specific groups, such as people from a multicultural background or those living with certain chronic conditions, such as dementia.

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You can enjoy a range of activities which may include daily exercise programs, arts, crafts, cooking, gardening, as well as education and learning services, group excursions and respite or overnight care.

There are many benefits of centre-based care, including:

Improved social wellbeing through companionship and connection

Maintaining mental health, nutrition and exercise

Positive impacts on overall health and wellbeing, including reducing symptoms of pain

Support for carers and families

Is a wellness centre suitable for me?

If you are over the age of 65 years, the services offered at a wellness centre may be the key to better physical health to help you stay strong and independent. A range of allied health specialists may be able to support your mental agility and keep you performing day-to-day tasks properly.

You may be able to claim the associated costs of a wellness centre through the Regional Assessment Services (RAS) or Aged Care Assessment (ACAP) Programs. To receive an assessment, call My Aged Care at 1800 200 422, then ask for a referral code. Based on the outcome of your assessment and the package which you are eligible for through the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP), health and wellness services may be subsidised by the government.

You can still access the services at a wellbeing or day therapy centre privately and pay for services as you go. To do so, you would need an initial meeting to identify which services you need and the amount you will pay to access them.

Wellness centres

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Transport services

Transport services

Getting to appointments, the shops or social events can be challenging if you don’t have a car and even more challenging if you have mobility issues.

There may be times when friends, family and neighbours are unable to help out. While transport can be part of government-funded supports, there is also a range of free or subsidised transport options available through a variety of outlets.

Community organisations

In New South Wales (NSW) and ACT, there are many volunteer groups, such as local churches, clubs or Rotary groups, that support frail older people over 65 years of age in many ways, including through transport services.

These community volunteer transport services provide either direct transport or assist older people in accessing public transport. They can take you to appointments, out and about in your community, visit friends and family, or go to the shops.

Most of these community schemes or groups are staffed by volunteer drivers. Depending on the organisation, the services may be free or you may have to pay a small contribution towards the organisation.

St John’s Ambulance Australia provides a community transport service and patient transport service in most states or territories. These services can support older people who need to attend medical appointments or hospital, visit loved ones, attend events or family gatherings, or for grocery shopping.

Local councils

New South Wales and ACT’s local councils frequently offer transport in two forms – community buses and personal transport.

Some councils operate community buses on a weekly basis with many offering the convenience of door-to-door pick-up and drop-off. There is usually a nominal minimal charge for using the community bus which may vary depending on where it is going and whether you require a return journey.

Additionally, some councils offer personal transport for medical, wellbeing and other essential appointments, and are usually provided by council volunteers.

Contact your local council for information about transport in your area.

Other transport options for seniors

You may be eligible for free or cheaper public transport in NSW and the ACT if you hold a Pensioner Concession Card, Seniors Card, Veterans’ Gold Card or Health Care Card, or are an ACT senior over the age of 70.

NSW and ACT Governments both operate a Taxi Subsidy Scheme that assists people who are unable to use public and community transport due to disability or significant mobility restriction.

Contact Transport NSW on 13 15 00 or online at transportnsw.info . In the ACT, call Access Canberra on 13 22 81 or visit accesscanberra.act.gov.au

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Assistive technology options

The changes that occur with ageing can lead to problems with mobility, such as unsteadiness while walking, difficulty getting in and out of a chair or falls.

These are reportedly the top mobility problems experienced by older people and a major cause of injury and death.

Muscle weakness, joint problems, pain, disease and neurological difficulties can also contribute to mobility problems. Keeping mobile can give you the opportunity to maintain independence in order to fulfil daily tasks and live happily in your own home.

Although light physical activity can help improve your mobility and remain independent, some people also find comfort and assistance in mobility equipment or aids that aim to help them live more satisfying and productive lives.

Improve access and safety at home

Creating a safe living space is critical to keep your independence and prevent injuries.

You can improve the safety of your home by making some basic changes. Examples of some easy changes you can make at home include:

Remove clutter around the home to reduce the risk of tripping over

Install grab bars and hand rails to help you get down the stairs safely or step in and out of the shower or bathtub without injuring yourself

Repair or remove tripping hazards such as loose carpet, slippery throw rugs or floorboards that stick up

Ensure stairways and narrow hallways are properly lit to prevent injury

Consider installing a stair lift or non-slip strips to prevent falling

Get a personal alarm or GPS tracker that can detect falls or call for help in an emergency

Mobility aids can assist you

There are several different types of mobility aids available which can help you maintain independence and safety, assist in walking and moving about, help you with personal care, make it easier for you to remain socially active and maintain your quality of life.

Assistive technology

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Assistive technology

The following equipment may be available to you:

Mobility aids – Aids which can help to prevent falls, such as walking sticks or frames, wheelie walkers, manual and motorised wheelchairs and scooters

Personal care – Including shower stools or chairs, shower hoses, bath seats and boards, over-toilet frames, commodes, urinals, continence pads and supplies, aids to assist with dressing or manage medications

Home safety – Some of the aids that can assist you around the house during day-to-day living may include handrails, ramps, tap turners, non-slip mats, easy-grip utensils, and easy-pour kettles

Assistive technology solutions

To remain independent and in good health, it’s important that you can look after yourself, move, eat and drink well, stay connected and have fun. Fortunately, there is a range of assistive technology solutions that can support you to achieve all of this.

Assistive technology can help you prepare your own meals independently, communicate and stay connected, move around your home and community, manage your personal care, use technology, participate in sport and recreational activities and undertake daily tasks safely.

Australia’s premium personal emergency response provider NDIS & DVA Approved Australian based 24/7 emergency response Round the clock protection for your most valuable asset: your people A Comprehensive Emergency Alert System 1300 848 252 SafeZone supported by VitalCALL has been helping Australians stay independent for over 40 years 54 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au

Independent Living Centres (ILCs) are information resource centres, located in every state and territory, that display a range of products and equipment to assist with daily living activities.

They can support your assistive technology choices through information and advice, allied health support, as well as help with grants to get access to a range of technology items including emergency call systems, wheelchairs and scooters, kitchen and bathroom equipment, hoists and transfer aids, vehicle modifications, smart home technology and much more.

Through an online National Equipment Database (NED), you can search over 25,000 assistive technology products Australia-wide, including supplier details and product specifications. Find out more at askned.com.au.

For further information, visit ilcaustralia.org.au or call 1300 885 886.

Any small habits that your parents may not be doing in their usual everyday routine can be considered a sign that a little extra help around the home could be beneficial.

If your parents are avoiding their chores or social events, it may indicate that they are struggling with basic tasks and some extra help at home might be the next step.

Assistive technology

55 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au
Trained Medical Alert Technicians help hand pick the right personal alarm and provide custom set up, ensuring fast and reliable help in your time of need. Where you’re treated like family. YOU WILL RECEIVE LIFETIME AUSTRALIAN SUPPORT EACH DEVICE IS CUSTOM PROGRAMMED AND FULLY TESTED YOUR DEVICE WILL COME WITH FREE CREDIT TO GET STARTED WE WILL PROVIDE YOU WITH EDUCATION AND INFORMATION CHOOSE FROM OUR WIDE RANGE OF PERSONAL ALARMS YOU CAN BUY A GUARDIAN WITH A SATISFACTION GUARANTEE HELP IS JUST THE PRESS OF A BUTTON AWAY Australia’s #1 Personal Alarms Pendants Watches In-Home Sensors Fall Prevention Products Contact us 13 000 ALERT (13 000 25378) mail@GuardianSP.com.au  • www.GuardianSP.com.au 56

Aged care homes

If you are unable to continue living independently at home, you may choose to move into an aged care home. The Australian Government regulates and funds the provision of aged care in Australia.

‘Aged care home’ is the term most commonly used, but you may also find this type of accommodation referred to as nursing home, aged care facility, residential aged care or high- and low-care facility.

Entry into a government-funded aged care home requires approval by an Aged Care Assessment Team (ACAT).

There are also non-government-funded aged care homes which are called supported or assisted living complexes. These do not require an ACAT or government approval.

Where do I start?

If you, or someone close to you, feel you are in need of some form of residential care, you can speak with your doctor who can make initial contact with My Aged Care.

You can also contact My Aged Care directly or a representative, like a family member or friend, can do this on your behalf. Call 1800 200 422 to organise an ACAT assessment. See page 98 for information about assessments.

It’s a tough decision leaving your home and changing your lifestyle. So why choose Mareeba Aged Care?

Ten reasons to choose Mareeba:

• Registered nurses are on site 24 hours every day

• Award-winning, personalised care

• Professional, experienced and committed staff

Aged care homes

• Private suites  in our  resort-style facility

• All meals cooked on site in our A-Rated kitchen

• Great social program

Situated in Maclean, just 600m from the sparkling Clarence River. Phone (02) 6645 2966 to find out more.

• Pastoral care

• Dementia specific care

• Palliative care

• More than 40 years  supporting our local community.

MAR076_1122 6 Rannoch Avenue, Maclean, 2463 Transition made easy T: 02 6645 2966 F: 02 6645 2736 E: office@mareebaagedcare.com.au www.mareebaagedcare.com.au
57 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au

Aged care homes

The next step

After being approved by an ACAT for government-funded residential care, you may begin looking for your future home. You can do this yourself or you can hire a placement consultant who can make the job much easier for you.

It is important to know and understand the types of homes available in your area as this may affect the cost and services you receive.

It is also recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will let you gauge the feel and culture of the home.

Homes and their services

Aged care homes provide accommodation ranging from single rooms with ensuites to rooms with shared bathroom facilities.

They must provide specified care and services to all residents at no additional cost.

Services that must be provided at no additional charge for all residents who need them, irrespective of their level of care needs, include: basic accommodation related services, such as beds, mattresses, linen, bedside lockers and chairs general laundry and cleaning services maintenance of buildings and grounds utilities, such as electricity and water

Christadelphian Homes | 1800 246 637 | www.chomes.com.au Book a tour with us today! Call 1800 246 637 or visit www.chomes.com.au Let us show you what we have learnt about care Aged care and retirement options 75 years experience in care Dementia and respite care available Person-centred Spiritual Care Comfort, dignity and experience 58 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au

Tucked away in a quiet oasis in Waverley, Charingfield’s small household design offers a unique living experience. With large premium suites that feel like master bedrooms, award-winning outdoor spaces and a choice of home-made meals each day, this is a community with a true sense of home.

Permanent care • Respite care • Memory support care (02) 9369 5444 | info@charingfield.org.au | charingfield.org.au A boutique east Sydney community that feels like home Proudly part of the Apollo Care Alliance W I N N E R 2023 Global Innovation Award F I NA L I S T 2023 Operator of the Year Award W I N N E R 2023 Global Innovation Award Each household has a dedicated  care team who gets to know you well Each suite has a kitchenette and private veranda with views 59
Celebrating 70 years of empowering seniors We’re proud of our reputation. Built on innovation, honest hard work and excellence. Not only for providing superior care, but helping seniors live happier, healthier and connected lives. Our services: • Residential Care • Home Care • Retirement Living • Allied Health • Day Clubs Scan the QR code to find out more about Goodwin 02 6175 5100 info@goodwin.org.au goodwin.org.au 60

Homes and their services cont’d

the provision of staff continuously on call to provide emergency assistance

assistance with personal care, such as bathing, going to the toilet, eating and dressing assistance with mobility and communication assistance in obtaining specialised therapy services or a health practitioner service meals, including special diets toiletry goods, such as towels, washers, soap and toilet paper support for people with cognitive impairment, like dementia social and recreational activities rehabilitation support

Depending on an individual’s care requirements, additional services may be provided for a fee, such as: goods to assist with toileting and continence aids; therapy services, such as speech therapy, podiatry, occupational, recreational and physiotherapy; registered nurses to assess, plan and manage care, including complex pain or wound management, palliative care programs, special feeding, dialysis and oxygen therapy.

For people with dementia, it is important to ask a home whether it offers separate or secure dementia-specific units or wings.

Some nursing homes may have a secure garden area specifically designed for people with dementia, which is generally attached to the secure dementia unit.

There are homes that cater to a specific cultural and linguistic group or may offer culturally appropriate services. See pages 134–151 for a list of culturally appropriate care homes and services g.

Aged care homes

Compassionate people dedicated to care

Georges Estate is a remarkable care community that supports residents to live a vibrant and connected life.

• We are excited to launch our world class Wellness Centre, Hydrotherapy Pool and other luxury facilities during early 2024 for our residents and community to enjoy;

• Relax knowing you have 24-hour care and support; and

• Splash out on life’s luxuries with our package of extra services.

For an exclusive tour in person or a virtual tour online, book through our website: www.georgesestate.com.au/bookatour/

1 Centre Street, Penshurst, NSW 2222 Call 1300 063 433 Book your exclusive tour today GeorgesEstate.com.au 61 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au

Aged care homes

Pets can help lessen feelings of loneliness or isolation and some homes are happy to accommodate you and your pet.

Some nursing homes even have live-in pets. You’ll find these C listed in the directory section of this guide, starting on page 152.

Accreditation and certification

All government-funded care homes must meet required accreditation standards and demonstrate continuous improvement with regard to the quality of care and services provided to residents.

The standards that must be met cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement and safety and security.

The Aged Care Quality and Safety Commission is responsible for the review of aged care homes.

It monitors residential aged care services to ensure their compliance with the accreditation standards.

You can ask the provider for the accreditation status of the home or access reports and find information about the process on the Commission’s website – agedcarequality.gov.au

Quality standards

The Aged Care Quality Standards measure quality in aged care and have a strong focus on helping consumers to make informed decisions about aged care services.

It gives consumers confidence that aged care providers will work in partnership with them and their families to deliver care that supports their health, wellbeing and quality of life.

The following Quality Standards will remain in effect until 2024:

Consumer dignity and choice

Ongoing assessment and planning with consumers

Personal care and clinical care

Services and supports for daily living Organisation’s service environment

Feedback and complaints

Human resources

Organisational governance

Each of the standards looks at three key aspects: What is the outcome for the consumer?

What are the expectations of the organisation?

What are the organisational requirements to show that the standard has been met?

This partnership between the provider and consumer needs to work in order for the eight areas to succeed.

All government-funded aged care homes and home care services are measured against these standards, and organisations must be able to provide evidence of their compliance and performance with the Quality Standards. The Strengthened Aged Care Quality Standards will take effect from when the new Aged Care Act is introduced.

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Living with real care

Exceptional care, tailored to your needs. Discover living with real care at one of our welcoming Montefiore Residential Care campuses.

Private ensuite rooms set in beautiful grounds, quality dining and wide-ranging activities, together with award-winning clinical & allied health services. Accommodation ranges from low-level care to high care needs & specialised dementia care.

Leading aged care across Sydney: Randwick Woollahra Hunters Hill

Did you know that Help at Home by Montefiore provides personalised and flexible Home Care services that allow you to continue to live independently at home?

Help at Home by Montefiore is an industry-leading home care provider offering care packages for seniors, ranging from social & emotional support to domestic, clinical and allied health assistance.

With government subsidised home packages, a tailored and balanced approach to ageing & wellbeing has never been easier to enjoy.

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Aged care homes

Charter of Rights

Supporting the Aged Care Quality Standards is a single Charter of Aged Care Rights, protecting the rights of consumers receiving aged care services and their right to be properly looked after, treated well and given high-quality care and services.

All aged care providers have to provide a personally signed copy of the Charter of Rights to every one of their residents or care recipients.

The Charter covers 14 fundamental protections stating all older Australians receiving any type of government-funded aged care supports have the right to:

1. Safe and high-quality care and services;

2. be treated with dignity and respect;

3. have your identity, culture and diversity valued and supported;

4. live without abuse and neglect;

5. be informed about your care and services in a way you understand;

6. access all information about yourself, including information about your rights, care and services;

7. have control over and make choices about your care and personal and social life, including where the choices involve personal risk;

8. have control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions;

9. your independence;

10. be listened to and understood;

11. have a person of your choice, including an aged care advocate, support you or speak on your behalf;

12. complain free from reprisal and to have your complaints dealt with fairly and promptly;

13. personal privacy and to have your personal information protected;

14. exercise your rights without it adversely affecting the way you are treated.

You or your representative will be asked to sign the Charter to acknowledge that your provider has given you information about your rights in relation to the aged care service under the Charter.

As a consumer, you have the option of signing the Charter of Aged Care Rights, however, even if you choose not to sign the document you can still access care and services.

Complaints

If you have concerns or are unhappy about the standard of care you are receiving, you or your representatives are strongly encouraged to firstly take all complaints to the facility management for resolution.

It’s always best to address concerns rather than leaving it to escalate. If you don’t feel comfortable to deal with it yourself, you can ask an advocacy service to help you.

If the matter is not resolved, you can then make complaints to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au

Anyone can make a complaint about anything that may constitute a breach of the service provider’s responsibilities to past or present residents.

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Columbia Aged Care is an experienced privately owned family business which means we are agile and adaptive to the changing requirements of our sector, to meet the evolving and diverse requirements of both residents and staff. We believe in residents ‘living well your way’, and ensure the highest standards of care and skills from our amazing staff. We have facilities located in metropolitan Sydney at Chatswood and Strathfield, and in rural NSW at Oberon. We offer a range of rooms and welcome RAD/ DAP/combined payments, as well as welcoming those residents deemed

Chatswood - 02 8644 1400

Strathfield - 02 9764 7800

Oberon - 02 6339 1000

concessional. We are here to serve our community and committed to service excellence.

At Columbia our approach to care is individual, not institutional, driven by individual wants and needs, Columbia provides the invaluablespace for people to explore, express and experience wellbeing on their terms. We are a service provider in the aged care industry, providing modern and progressive ways for people to live and work in aged care

At Columbia, we believe your twilight years should be lived in the comfort, connection and care that is unique to your needs and your lifestyle. Through our progressive tailored care, our dedicated and specialist staff, our contemporary living spaces and lifestyle services enable you to live well your way.

02 8644 1400 02 9764 7800 02 6339 1000

columbia@cnh.com.au www.columbiaagedcare.com.au

Chatswood Strathfield Oberon

Discover a new concept in aged care

Aspire Aged Care by LDK, co-located in Greenway Views, is a first-of-its-kind alternative to traditional aged care. While we offer the same level of care as a nursing home, the built form and lifestyle of our villages differ vastly. We’re building places our residents can call home.

Our care

Our residents can access all levels of care, including dementia and palliative care, delivered 24/7 in the comfort and privacy of their own home. Our ethos of Love, Decency & Kindness underpins our care offering, and we will support your loved one to live with independence and purpose throughout their ageing journey. The cost of care can be privately or government funded (where eligible) and we have dedicated staff to help residents secure and maximise their funding wherever possible.

Our One Move Promise®

Your home

The standard of our spacious, self-contained apartments is second to none. It’s a place our residents can make their own home, and we treat it as such. LDK delivers lifestyle for life through our Supported Lifestyle Program, so our residents can live their lives to the fullest. You can be assured your loved one will be supported to enjoy all the activities they love and more in our vibrant and engaged village community.

Our One Move Promise® means once residents move into an LDK village, they will be cared for - for life, and never have to move again. With LDK care staff, onsite, around the clock you always have peace of mind. We’re also committed to bringing couples back together and have done so on multiple occasions, where one partner initially moved into a nursing home and was separated from their loved one.

Experience Aspire Aged Care for yourself. Call us on 1300 535 000 and book your personalised tour today.

CO-LOCATED AT
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Australian Unity Aged care residences

Your wellbeing is our highest priority

There are some places that make you feel comfortable as soon as you arrive, because it’s like coming home. At Australian Unity’s aged care residences, we provide you with high-quality, reliable care that supports your independence and dignity. Our Better Together® service puts your wellbeing first, so you can keep enjoying the life you always have.

To find out more, please visit australianunity.com.au/aged-care or call 1300 160 170 © Australian Unity 2024, 271 Spring St, Melbourne VIC 3000

St Brigid’s Green Aged Care AU3540_240110
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New South Wales
Sydney
Constitution Hill St Brigid’s Green St Patrick’s Green Port Macquarie Sienna GrangeSienna Grange

Applying to a home

As soon as you have been approved by an Aged Care Assessment Team (ACAT) for government-funded residential care, you can begin looking for your future home.

You can do this yourself or you can hire a placement consultant to do this for you.

When searching for nursing homes, decide what features are important to you. Are you looking for an extra service facility, a specific cultural environment or a facility with pets?

It is important to know and understand the types of homes that are available in your area because this may affect the cost and services you receive.

It is recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will allow you to get a feel for the culture of the home and its surroundings.

You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to move into.

When you have narrowed down which homes would suit your needs and wants, it is best to apply to a number of homes to increase your chances of finding a place quickly.

Waiting for residential care

Nursing homes don’t always have bed vacancies available – it is likely that you will have to wait for a period of time for a bed to be made available.

Some aged care homes may have waiting lists and the length of these varies between homes. If your situation is urgent, please inform the staff at the home.

Generally, bed places are offered to people on the waiting list who have a health priority or have been waiting for a place and have risen to the top of the waiting list.

You can be on as many waiting lists for facilities as you would like, but once you accept a vacancy offer, you will be removed from all other nursing home waiting lists.

If you require a bed urgently, you may not have as much choice with the facility you move into. You may have to accept the first offer that is made to you, no matter if it is your first choice of facility.

Aged care homes can’t predict or know when a vacancy will occur, so it is important to keep in regular contact with the aged care homes to ensure they are aware you are still interested in admission to their home.

If you’ve engaged the services of a placement consultant they will monitor vacancies for you.

Deciding on a home
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At Heritage Care, we let individuality shine

With more than two decades of caring for communities, we celebrate our residents and help them live their best lives.

Choose from one of our six NSW home locations:

Botany

Fairfield East

Illawong

Kingswood

Pennant Hills

Queanbeyan

Scan to visit our website to learn more or to book a tour.

heritagecare.com.au
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It is ideal to plan ahead and take the time to choose the facilities that you want to live in. This means no matter who offers you a bed first, you will be satisfied with the placement.

What happens when a vacancy occurs?

The person in charge at the aged care home will either ring you, your carer or family directly or phone the social worker if you are in hospital, to let you know they have a spot available for you.

You may be asked to make a decision within hours because there are usually other people also waiting.

You or the relevant hospital worker will need to arrange for your transfer to the home as soon as possible.

If you are unable to move into a home straight away, you will be given seven days after you have agreed to accept the place to move in. These seven days are called ‘pre-entry leave’.

From the date of acceptance you may be charged for your care and be eligible to receive financial assistance from the government.

Once your place in the aged care home has been confirmed, you will be provided with two or three important documents which will address all the information and details you need to know. This information should also include the resident agreement, the accommodation agreement or an extra services agreement, if applicable.

It is not acceptable to be charged any fees or be expected to make any donation before you formally accept a place in an aged care home.

Nazareth Care

Aged care from the heart

Welcome to Nazareth Care Tamworth

When you enter Nazareth Care, you enter a unique world of warmth and belonging. We have been providing residential aged care to the community for over one hundred years. Driven by our core values, we understand the needs of the elderly – to be respected, treated with dignity and cared for with comfort and love.

Our experienced team deliver exceptional care to all our residents and support to their families. We provide consistency of care, with a team focus to support care needs, lifestyle and wellbeing.

Our residential aged care homes offer:

• Permanent and respite care

• Individual care plans, unique to the needs of each resident

• Clinical, social, emotional & spiritual support

• Dedicated memory support unit

• Mass held daily & regular services for other denominations

• Our sisters are available to provide pastoral care

Moving into a home

OUR VALUES: LOVE COMPASSION PATIENCE RESPECT JUSTICE HOSPITALITY 80-104 Manilla Road, Tamworth, NSW 2340 Book your tour today! Call 1300 NAZARETH (1300 629 273) admissions.aus@nazarethcare.com
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BOOKATOUR

Continuing Lansdowne Gardens’ tradition of providing excellence in care and services, our brand new Lansdowne Gardens on Wycombe Residence in Neutral Bay offers:

• 24/7 registered nursing care with highly experienced and caring staff

• Extra services, dementia care, palliative care and respite care

• Luxurious private suites with ensuites, some with Sydney Harbour or City Skyline views

• Heritage restored building

• Fresh à la carte meals

• Life enriching activities

• Hotel-like interior design with intimate lounge and dining areas

• Café, Hair & Beauty Salon and Gym on-site

• Multi-award-winning aged care provider

your

lansdownegardens.com.au

DISCOVER THE ULTIMATE IN AGED CARE LIVING ON SYDNEY’S LOWER NORTH SHORE
9953 0000 for further information on how we deliver wellbeing, security and excellence.
We invite you and
family to call us on 02
70
Blakehurst | Miranda | Bexley | Mortdale
Care supports the St George and Sutherland Shire communities with residential care accommodation and independent living options. A beautiful residential care home in the heart of Sydney’s Sutherland Shire or St George area is waiting for you.
Enrich your days with our vibrant leisure and lifestyle program.
Indulge with freshly prepared nutritious meals.
Feel supported 24/7 for simple or complex health care needs.
Enjoy manicured gardens and spacious rooms.
Connect with our friendly community. Experience exceptional care by exceptional people We are here to help you every step of the way. Arrange a tour or discuss your needs with our friendly team. Call 02 8080 3850 Email enquiries@ibiscare.com.au Visit www.ibiscare.com.au 71
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Deciding on a home

Deciding on a home

There are many things to consider when deciding which aged care home will best suit your needs.

Deciding to move into a home can be a really big decision, so you want to make sure you choose a nursing home that not only suits your needs, but also feels like home.

Making a list of your personal preferences and requirements can make it easier to shortlist aged care facilities. This list could include the care you require and lifestyle options.

One of the best ways to gauge the environment and atmosphere of a nursing home is by visiting it.

Contact the home you are considering to organise a tour of the facility, in most cases, your family should be able to come with you.

By visiting the facility, you will be able to assess whether the nursing home meets your needs and if it is a place you would be happy to live.

Any questions you have can be answered by your tour guide from the aged care home.

Additionally, you can have a talk with the site manager to understand how the aged care facility runs and have all your questions answered.

At Moran Aged Care we work in partnership with you, your family, GP and other allied health professionals to enable you to make the best of every day.

We offer:

• personalised care, lifestyle and wellness programs

• professional clinical care with registered nurses on duty 24/7

• dementia support programs

• a homely environment where you’ll feel like you belong

• an onsite chef preparing fresh, nutritious meals

To find out more call us for a chat on 1300 544 944

• STOCKTON • SYLVANIA
ENGADINE
• KELLYVILLE
AGED CARE EXCELLENCE SINCE 1956 morangroup.com.au 72 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au
At our 29 Residential Aged Care homes, we give you personalised care and attention - getting to know you and your individuals needs. To nd out more information about our Residential Aged Care homes, contact us today. Allied health servicesRecreational spaces & activitiesPersonalised careTailored meals & servicesIndividual care plans Call 1300 232 564 or visit rsllifecare.org.au 73

Deciding on a home

The following is a brief checklist of areas you should consider before deciding to move in:

Is the home clean, fresh and in good repair?

Are the staff warm and friendly? You want to be able to feel at ease and comfortable communicating with the staff.

How many staff work at the home and what is the night time ratio of staff to residents?

Is the home secure, particularly at night?

Are there keypad locks on the doors or are CCTV cameras installed?

Does the home have the provision for you to age in place and remain as your care needs increase?

Do they offer single rooms with ensuite?

If you are looking to move into a home with your spouse, is this provision available?

Are clothes laundered on- or off-site?

Does the room have access to a private phone line, internet connection or NBN, or pay-TV?

Are the floor coverings clean and fresh, or is there an odour throughout the home?

Is the room temperature comfortable for you and are you able to control your own room temperature?

What personal items and furnishings can you bring into the home, and what provisions are there for storage of personal items?

Inspect the kitchen and find out if meals are cooked on-site or are delivered.

Are the meals flexible and will they meet your special requirements?

Are there spaces for you to meet with family and friends and to celebrate special events?

If you like pets, find out if the home is pet-friendly and whether they have pets at the home or a visiting pet program.

Be sure to enquire about the range of activities available and entertainment programs, as these are vital for your ongoing wellbeing.

Beneficial services and amenities could include:

Outdoor areas or gardens, if relevant, check whether they are secure

A hairdressing salon or day spa

An on-site café

A chapel or provision for church services

Gymnasium

Allied health services

It is important to have all your queries answered, as it can really help you gauge whether a facility is the right fit for you.

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Moving into a home

The process of moving in is often referred to as the ‘admission process’ and starts with an initial introduction, orientation and assessment.

During the assessment, a staff member will gather information including medical conditions, family history, food preferences, social and recreational likes, dislikes and interests.

This information will be used to create a care plan. The care plan is updated regularly and you can request to see a copy at any time.

The care plan will be an overview of your care needs, wishes and outcomes you want to achieve while living in the facility.

Family members and carers are welcome to assist in identifying social and care needs.

What can you bring with you?

Your aged care home will already have most of the furniture and furnishings, such as beds, chairs, wardrobe, curtains and floor coverings, so it may be helpful to directly ask the home what you can bring with you. You can find an overview of what to consider when moving into a home on page 84.

Healthy Ageing with Mercy Health

Mercy Health is a trusted, leading Catholic provider of health, aged and community services with 30 residential aged care homes across Australia.

We provide the places and choices to support people to age well, and lead healthy and fulfilling lives. We do so in the spirit of the Sisters of Mercy, who have always sought to care for the whole person – body, mind and soul.

Moving into a home
Call us now on 1300 410 791 or visit mercyhealth.com.au to discuss the next steps in your healthy ageing journey.
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Moving into a home

Personal items

Having personal belongings around you may help you to feel at home in your new environment.

Some people may like to bring family photographs, their favourite films, books, music or other treasured items.

Clothing

It is important to ensure that personal clothing is properly labelled. Most nursing homes will launder your clothing either on-site or through a laundry service.

Bring enough clothing to allow for items being washed as it might take a couple of days before clean laundry is returned to you.

Due to the the large volume of washing, nursing home laundries often use commercial washing and drying machines, so make sure your clothes are machine washable and labelled with your full name.

Continence aids

Residents with higher-level care needs, who require products for the management of continence, will have these provided by the aged care home. However, other residents may be required to purchase these items.

Radios, TVs, computers and digital clocks

Residents can bring their preferred electrical and electronic items with them. Each item will be checked, tested and tagged by the home prior to use.

Furniture

It is quite common to have space available for some items like a favourite chair, small table, dresser and bedside light, but it’s best to check with the aged care home regarding what and how many items you can bring.

Medication

It is important that you bring all prescription medication you’re currently taking with you on admission. Care staff will manage and administer the medication to ensure safe and quality use of your medicines.

Topical creams, herbal remedies, vitamins and elixirs that are non-prescription items should be declared to the staff.

Toiletries

The aged care home supplies the basic necessities such as toothpaste, soap and toilet tissue. Specific items or particular brands need to be purchased at your own expense.

Mobility and wheelchairs

Wheelchairs, scooters, walking frames and other mobility aids will be assessed to ensure that these are appropriate to your current situation. The maintenance and upkeep of scooters and wheelchairs is your responsibility.

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Making the transition

Once you have been offered a place in an aged care home, it is also important to organise your medical matters and who you will need to tell about your move.

If you have not done so already, this is a good time to talk to your loved ones about your wishes for your future medical care.

Writing your wishes in a letter or statement can help guide health professionals and those close to you if you become seriously ill or injured and are unable to make decisions about your own care.

This is called an Advance Care Directive and it should include clear and specific details about treatments you would accept or refuse.

Keep your Advance Care Directive in a place that is easily accessible and share the document with your doctor and loved ones.

Who should you tell about your move?

It is recommended that you tell your family, carer, friends, neighbours, community centre or council and any health professionals, such as your doctor or pharmacist, that you’re leaving your home to enter an aged care home.

If you need to change doctors, you can ask to have your medical history sent to your new doctor.

It is also a good idea to keep track of any health professionals you see and make a note of your current medical treatments and medication so you

into a home
Moving
www.agedcareguide.com.au www.disabilitysupportguide.com.au Empowering You To Make Informed Choices “The Right Information At The Right Time!” Publications Easy to read information about navigating your care journey, plus a provider directory for your area. Websites Stay informed on aged care and disability support, including provider listings and information guides. Read and leave reviews for online facilities and service providers you’ve used. Tell Your Story Save time online by comparing up to ve care and support options in one easy to use process. Compare Your Options 77 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au

Daily living

Daily living in a nursing home

Moving house is often stressful and it may take time to settle into your new environment. Here’s what you can expect from life in a nursing home:

If you are thinking about moving into a nursing home, you’re likely to experience a massive range of emotions, varying from relief and excitement to uncertainty and apprehension.

Living in a nursing home will be different and it may take a little bit for you to settle into your new life.

It’s your home

There may be some ‘common’ areas that are shared with other residents, such as the dining room and lounge room, but your room is your own.

Nursing homes positively encourage you to bring personal items for your room, such as pictures, photos, ornaments, furniture throws and smaller pieces of furniture.

Find out prior to moving what extra personal belongings you can bring.

Social aspects and routines

The chances are you’ve moved from living in a house on your own or with a partner, so you’ll need to get used to a few more people being around. However, the choice is yours as to how social you want to be.

Retirement Living Welcoming communities Active Lifestyle calendars On-call assistance Home care services Residential Aged Care Round-the-clock care Welcoming communities Delicious food Health and wellness programs In-Home Care Domestic assistance Home maintenance Therapeutic services Gardening and more You will feel at home 1300 111 227 agedcare.salvos.org.au TheSalvationArmyAgedCare @salvosagedcare with us 78 Research NSW & ACT Edition 24 www.AgedCareGuide.com.au

Where Enjoying Life Matters

While your cherished ones may require additional assistance with their daily routines, we firmly believe that this shouldn't compromise the quality of their lives. At Hardi, we are committed to the notion that embracing and relishing life remains paramount, irrespective of age. Whether it involves savoring a warm breakfast each morning or partaking in frequent outings aboard the Hardi bus, our dedicated team strives to ensure that each day is filled with moments of joy and fulfillment.

FREE CALL: 1800 333 536 79

Daily living

You can choose to be social in the communal areas and spend time with other residents or simply find a quiet corner or remain in your room to enjoy your own company.

Many nursing homes have strong links to the local community. You can choose to get involved with activities, such as meeting local school children or other people from other groups.

As well as adjusting to new people, there may be some changes to your daily routines, such as slightly different meal and shower times.

Multiple activities

Nursing homes offer many social aspects and multiple activities, such as exercise classes, religious services/classes, bingo, arts and crafts, concerts and outings. It doesn’t mean you have to take part – you still decide what you want to do.

You can continue to enjoy your usual activities outside the nursing home, such as attending any regular classes or meeting friends in your favourite coffee shop.

Whether it’s reading or watching TV in your room, chatting with other residents or going to the cinema with friends, the choice of how you spend your time is yours.

Partners and pets

Some homes offer rooms for couples in the form of adjoining rooms, double rooms or even a single unit for couples. This means couples can continue living together even if they have different care and support needs.

While most homes do not allow residents to have their personal pets, many homes now have ‘live-in’ animals such as cats, rabbits, dogs and birds. Some nursing homes also arrange for a variety of animals to visit regularly.

Family and friends

Your family and friends are always encouraged to visit and depending on your health, you will be able to come and go as you please.

Visit friends, enjoy family celebrations, go shopping and even go on holiday.

Many nursing homes also have special areas available for private functions. This means you can still hold special events for family and friends in your nursing home.

Going on a holiday

When you live in an aged care home, you can still go on a holiday

You can leave the aged care home for up to 52 nights in a financial year, which is called ‘social leave’.

The government will continue to pay subsidies on your behalf to the aged care home and you still have to pay your daily fees and income tested fees.

If you are away for longer than 52 nights, the government will stop paying subsidies and you may be asked to pay any owing amounts to the aged care home.

The 52-night rule can’t be extended.

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Preparation

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WHAT YOU NEED TO KNOW Preparation

There are a few things to organise before being ready for aged care services. Make a list of what support you’re currently getting, what you feel you need help with and key areas that are important to you in a provider that best align with your wishes and interests.

If you’re wanting to access government-funded supports, the first step in starting your aged care journey is to register with My Aged Care. This can be done online or via a phone call to the My Aged Care contact centre on 1800 200 422.

An operator will ask you a number of questions about your personal circumstances and care needs and set up a central client record.

Examples of the questions you may be asked are:

Are you currently receiving aged care services?

Are you getting support from a carer or family member?

Can you prepare your own meals and do housework?

Do you need assistance taking a shower or bath and do you need help getting dressed?

Are there any health concerns or did you have a recent fall?

Do you feel lonely or isolated?

Are there any safety risks in the home?

The aim of this screening is to figure out what needs and support you require and whether you are eligible for a further assessment in person.

Following this conversation you will be contacted by someone from either the Regional Assessment Service (RAS) or a local Aged Care Assessment Team (ACAT) for an assessment to determine your abilities and what level of care you require.

Here is a list of documents and information you should prepare for the assessment:

Medicare card and a form of identification, for instance, Department of Veterans’ Affairs (DVA) card, driver’s license, passport or healthcare card

Notes or referrals from your doctor

Information about previous home or aged care services you have received

Details about support you receive from family, friends or the community

Questions and information about aged care that you wish to discuss with the assessor, so you have a better understanding about services

STEP 2

Preparation
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Contact details of your doctor and any other health professionals you see regularly

Translator or Auslan interpreter if needed

Support person to be present for the assessment if you want Other factors in preparing ahead of starting aged care services include organising your finances and getting advice about how you can pay for any support at home or a place in an aged care facility. It’s also worth making sure you collect medical records, have details about medication handy, have an Advance Care Directive in place and ensure your will is up to date.

Aged care checklist

Aged care checklist

When trying to decide which aged care home or service best suits your needs, a checklist is an excellent evaluation method.

Take note of your first impressions when you first call the nursing home or service. Are staff friendly and accommodating to answering your questions? When considering a nursing home, ask to tour the facility and speak to people already living in the care home. You may know someone who lives there or has a loved one at the facility – ask them about their experience. You may want to consider a short-term respite stay at the home. That way, you can experience what it is like to live in the facility before you make the final decision as to whether it is a place you would like to move into permanently.

Below are a number of questions to ask the provider when assessing the suitability of an aged care home, supported living facility or other service, to assist you in making your decision.

The provider

Is the provider for-profit or not-for-profit, church or charity based?

Do the owners/directors of the company have a health and/or aged care background?

When was the last time a complaint was made to the provider, what about and how was it dealt with?

Are residents and their families encouraged to have input into services offered and the quality of care?

The facility

Does the home look and smell fresh and appear sanitary?

Are the carpets and floor coverings clean?

Is the inside temperature comfortable?

Does the home meet safety regulations?

Is there good and clear signage throughout the facility?

Are there secure and interesting outdoor areas?

Are there spaces and activities to support people living with special needs, such as dementia?

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Do the residents appear clean and neat?

Can you stay in the facility if your needs change?

The staff

Are the staff friendly and welcoming?

Do staff provide clear answers to your questions?

What is the mood of interaction between staff and residents?

Do staff look like they take their time with residents to give them personal attention?

What is the ratio of nurses/care workers to residents on weekdays, weekends and at night-time?

The room

Is it a single or shared room?

Is the room you’re shown the actual room you’ll be moving into or is it for display only?

Does the room have an ensuite or are the bathrooms shared?

Are there provisions for married couples?

How is the room allocation determined?

Is there access to a private phone line, internet connection or pay-TV?

How is the heating/cooling controlled?

What personal effects and furnishings can you bring to the home?

Are there provisions for safe storage of personal items?

Are there easily accessible alarm buttons in the room and how many?

Are staff respecting residents’ privacy – do they knock before entering a resident’s room?

Day-to-day living

Are there areas for families and friends to meet and celebrate special events?

Can family and friends take part in activities?

Are meals cooked on-site or delivered?

Are menus flexible and able to meet special requirements?

What types of individual and group activities are offered and how often?

Are there activities that include cultural and spiritual preferences?

Are there any activities organised together with the local community?

What special events are celebrated?

Does the facility have pets on-site or offer a pet visitation program?

Health and personal care

Is there a GP on-site or can you continue to see a physician of your choice?

How do staff administer and monitor residents’ medicine intake?

How are medical emergencies handled?

What other services, such as speech therapy and occupational therapy, are available on-site?

Is there a dietitian or nutritionist as part of the care team?

Aged care checklist

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Cost of residential care

Does the facility have a wellness program?

How does the facility deal with end-of-life/palliative care?

Are any provisions, such as continence pads, rationed?

Financial

What are my payment options?

What is the breakdown of the payable fees?

Can you negotiate on the fees and how they are paid?

Cost of residential care

Aged care homes charge a range of fees to cover the cost of care, accommodation and living expenses and these can vary enormously between facilities, from resident to resident.

Understanding the rules and seeking specialist advice from an aged care financial advisor to minimise costs is recommended. See page 91 for more information on financial advice.

Both your income and financial assets affect your entitlements. The income and asset tests are combined, to ensure a consistent fees policy. This will address the issue of asset-rich, income-poor residents paying for all of their accommodation and nothing for care/the income-rich, assetpoor residents paying for their care, but not for accommodation.

The cost of care is divided into three parts – daily care fees, accommodation payments and a means-tested care fee.

Daily care fee

As a resident in an aged care home you are asked to pay a daily fee as a contribution towards the cost of care and living expenses, such as meals and refreshments, cleaning, laundry, heating and cooling, as well as social activities.

In addition, the daily fee contributes to the costs for personal care, including assistance with daily living such as bathing, dressing and toileting, assistance with mobility aids, therapy and certain medical and pharmaceutical services.

The maximum basic daily fee for all permanent residents who enter an aged care home is 85 percent of the maximum base rate of the Age Pension for a single person.

This is the same amount you will be charged if you’re staying in a nursing home for a temporary stay as a respite resident. It is generally adjusted each March and September at the same time as the Age Pension.

As of March 2024, the maximum basic daily fee is $61.96 per day for all full pensioners and some part pensioners.

Depending on your income and level of care, you may also be asked to pay an income-tested fee as part of the daily fees. However, this does not apply to respite residents in aged care.

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If you do receive income other than your pension, you will be assessed by Centrelink or Veterans’ Affairs if you are a veteran, to determine how much extra you can be asked to pay as an income-tested fee.

If you were a permanent resident in an aged care home, prior to 20 March 2008, you will continue to be subject to the pre 20 March 2008 rules governing the basic daily fee unless you are discharged from permanent aged care for a continuous 28 days.

Accommodation payments

Accommodation payments are different from daily care fees. They are used by the aged care home as capital funding to improve the quality of the buildings and services they provide.

Not everyone pays an accommodation payment. It depends on the value of your assets and income at the time of entry into care.

If you have more than $59,500 in assets and income, you can be asked to pay an accommodation payment, but you must be left with at least $59,500 in assets after your payment (rates as at March 2024).

Means-tested care fee

The means-tested care fee is an extra contribution on top of the other residential aged care payments, and the amount can differ from person to person.

The means-tested care fee will incorporate you financial assets and your income, and then determine how much you will be contributing to the cost of your personal and clinical care services.

This contribution amount can fluctuate depending on if your income or assets change.

There are annual and lifetime caps on the means-tested care fee. There an annual cap of $33,309.29 that will apply to your means-tested contribution to your care costs, together with a lifetime cap of $79,942.44 (March 2024 rates).

Depending on your personal financial situation, you may not have to pay this contribution towards the cost of your care.

How much will I pay?

If you can afford to, you will pay a basic fee of up to 85 percent of the maximum base rate of the Age Pension for a single person, a means-tested (your income and assets combined) contribution to your accommodation, and a means-tested contribution to your care.

The maximum means-tested contribution will be allocated toward your accommodation payment until the full cost is paid and then toward your care fee.

Any income-tested contributions you may have made as a recipient of Home Care Packages will be taken into account in calculating lifetime care expenditure.

The family home will continue to be exempt from the aged care assets test if occupied by a spouse or other protected person.

Even when the value of your former home is included as an assessable asset, its value will be capped at $201,231.20 (March 2024 prices). It is only counted in determining your ability to pay for your accommodation.

Cost of residential care

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Costs for residential care

Choose how you pay

When moving into an aged care home, if you have the capacity to contribute to the cost of your accommodation, you can now choose how you pay for it.

You have a choice of three options, however, if you start with one option and change your mind, you have up to 28 days from the date you move into the care home to decide how you wish to pay.

Payment option 1:

Refundable accommodation deposit (RAD)

This is a single payment made to the care home and works similar to an interest-free loan.

The balance of the deposit is guaranteed to be refunded when you leave the home, but only after any amounts which have been used to pay for agreed services have been deducted.

Payment option 2:

Daily accommodation payment (DAP)

In this option, you pay a periodic payment (usually on a monthly basis) for your accommodation; it is calculated based on the daily rate of the RAD.

To calculate the daily payment equivalent of the refundable deposit, the RAD is multiplied by the maximum permissible interest rate (MPIR) and divided by 365 days.

The MPIR is set by the government and is updated every three months –as of 1 April 2024, it is 8.34 percent.

The daily payment amount must be equivalent to the refundable deposit amount and is the maximum you can be charged per day for the room.

These periodical payments are not refunded when you leave the home.

Payment option 3:

Combination payment of RAD and DAP

If you wish, you can also choose to pay a combination of both a RAD and a DAP. For example, let’s assume the RAD is $400,000 but you want to only pay half of a deposit ($200,000) and the other as a DAP.

Use this formula to calculate the DAP:

(Balance of price x MPIR) / 365 = ($400,000 - $200,000) x 8.34% / 365 = $45.69 per day (MPIR from 1 April 2024).

Or use our easy to use fee estimator calculator on agedcareguide.com.au/nursing-home-fee-estimator

For further information, call My Aged Care on 1800 200 422 or Centrelink on 13 23 00, or discuss with a placement consultant or financial advisor.

Disclaimer - This information is a summary of the main provisions relating to aged care costs and while care has been taken to ensure that it is current on date of publication, it should not be taken as an authoritative source. Please phone 1800 200 422 for more complete, up-to-date information.

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Managing the complications of aged care

Many older Australians take up an aged care bed within one month of being assessed for residential aged care. This is often triggered by an unexpected event, such as a fall or a decline in health.

The financial decisions surrounding aged care may be overwhelming, due to the different funding mechanisms that apply.

Reoccurring questions such as ‘what are your options?’, ‘what will it cost?’, ‘will you keep the house and rent it out or should it be sold?’ and ‘what will happen to your Age Pension?’ can require urgent answers during what is often the busiest time of your life.

These can be further complicated by the impact that a move to care has in terms of the pension paid by Centrelink and the fact that the family home is treated differently for pension purposes than for aged care purposes.

Throw in the payment/deposit system – refundable accommodation deposit (RAD) or a daily accommodation payment (DAP) – negotiating various fees with a facility, filling in Centrelink forms and things can quickly become overwhelming.

Just getting a basic understanding of what forms you need to complete, when to complete them, and where to send them can be difficult.

By understanding the rules and being able to apply them to individual circumstances, financial advisors are able to save their clients thousands of dollars.

Things you ‘should not’ do

Decide to sell the home before understanding the Age Pension and aged care fee impact.

Choose how you will pay the aged care fees before understanding all of your options.

Make untested or inaccurate assumptions about your ability to meet the aged care costs.

Allow or enable the dominant family member to influence the decisions.

Incorrectly assume that all decisions must be made before you can get the care needed.

Instead, seek help from a certified financial planner who is experienced in aged care.

•  Guide you through the process.

•  Help you to understand the range of care options.

•  Explain the fees and how they are calculated.

•  Support you to create effective solutions, so your family can worry less.

•  We help you identify what’s important and achieve your goals and objectives.

•  We discuss the financial implications of keeping or selling the home.

•  Review the potential for strategies to maximise the Age Pension, minimise aged care fees.

•  Review your estate planning needs.

02 6813 0977

info@foundationwplan.com.au foundationwplan.com.au

Level 1, Endeavour

Court, 139 Macquarie St, Dubbo Preparing the way for yourself or a loved one entering aged care can be difficult and a stressful task. Foundation Wealth Planners Pty Ltd ABN 84 612 059 622 is an AR (No. 1242404) and ACR (N0. 488134) of FYG Planners Pty Ltd ABN 55 094 972 540 AFSL/ACL 224543
Getting advice can:
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GV Private Wealth is a respected financial advisory firm located in Wollongong, NSW. We specialise in providing expert aged care advice in the Illawarra and Sydney regions. Our commitment also extends beyond these areas, where we offer expert aged care advice solutions to families across NSW and Australia through online mediums.

Our professional services and support include:

• Helping you create a clear plan for aged care, including best strategies to deal with the family home.

• Assisting with family discussions to minimise disputes

• Assisting with evaluating the options and strategies for your accommodation payment

• Helping you identify what’s important to achieve your goals and preferences

• Reviewing your financial situation and helping you evaluate what you can afford

• Developing strategies to optimise your financial position, including Centrelink age pension maximisation.

• Reviewing your estate plan to avoid unintended consequences

We invite you to take advantage of our complimentary, no-obligation initial consultation, designed to align our services with your requirements. At

Private Wealth we offer transparent, pre-agreed fixed fees, providing certainty in achieving your desired financial outcomes.

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GV Private Wealth today- we offer meetings in person or online. 90
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Contact

How an expert can help

The best financial strategies and options will depend on your specific circumstances, objectives and situation.

A financial advisor can help you focus on the information and issues that are important to you and your specific financial situation.

While every situation is different, there are some common elements of aged care financial advice which professional consultants often provide to their clients, including:

Strategies to fund accommodation payments

Financial modelling of multiple care options

Review and planning of tax implications

Maximising government pensions

Minimising nursing home fees

Negotiating with aged care facilities

Important questions to ask

Some important questions you should ask before engaging the services of a financial advisor include:

Do they specialise or have experience with aged care?

What licenses, credentials or other certifications do they have?

Will they provide their advice in ‘plain English’ and in writing?

Will they deal with the Department of Veterans’ Affairs or Centrelink?

How much do they charge?

Is the service a once-off or an ongoing service?

You should be open with your financial advisor about your financial situation and what assets are available, so your advisor can provide the best advice for your situation.

That is why, when choosing a financial advisor, you should also consider their decisions are considerate and measured as opposed to emotional or impulsive and actively listen.

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Aged Care Financial Advisers (NSW)(ACFA) have the industry knowledge and understanding of the complex financial issues surrounding aged care to support individuals and families navigate through the system. We listen to your needs, answer your questions and provide comprehensive information.

Get the peace of mind you deserve. Let us guide you in your Aged Care journey and help you choose an option that best suits your unique circumstances. Our fixed fee service includes: 4 Strategy options

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There

What will it cost?

Fees will vary and it pays to contact a number of experts for a quote on their services so you can compare.

While financial advisor services do cost money, the amount they can save you in the long run can make the advice and services worth it.

Seeking help from an expert means they will be able to access all the benefits and schemes available for your situation that you may not have known about.

Financial counselling

If you’re experiencing financial difficulties and have little income, you may be able to receive free financial counselling services.

Operating from community organisations, financial counsellors can provide independent and confidential information, support and advice on a range of areas including consumer credit law, bankruptcy and debt collection laws, industry hardship policies, and government concession frameworks.

Find out more about financial counselling services in your state or territory on financialcounsellingaustralia.org.au or call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor over the phone.

Disclaimer: The information in this book is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.

Financial advice

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Aged care can be complex and emotional, especially when navigating the financial implications. A financial adviser can help you understand the Aged Care costs and benefits for your family situation to ensure your loved one gets the best possible care.

Determine the best care option. There are many reasons to consider either in-home care or a residential facility. The first step in understanding what would be best for you is to arrange an assessment via the Aged Care Assessment Team (ACAT).

Maximising Aged Care Benefits. It’s essential to regularly reassess care and financial arrangements to ensure you, or your loved one, receives adequate care and accommodations whilst not incurring unnecessary financial costs.

Understanding the costs of aged care in Australia.

The government provides funding options for people requiring in-home care or for those moving into residential aged care. These include a means-tested subsidy for residential aged care.

Fiducian Financial Services Advisers have extensive knowledge of the Aged Care sector and can assist in navigating the process of accessing funding while ensuring the individual is maximising any benefits available.

Book an appointment via www.fiducian.com.au 94

Estate planning

A well prepared and executed estate plan can not only save your estate unnecessary costs in the future but can also save your loved ones from unnecessary stress after your death.

Estate planning is the process in which you discuss with a legal practitioner what you want to happen with your estate, known as your assets, when you die.

It is a plan which involves you considering who you want to be in charge of your will, who you want to benefit from your estate, your funeral wishes, and who you want to look after your financial and personal/health matters if you were to lose capacity during your lifetime, for example, by way of dementia or stroke.

Effective estate planning ensures your assets are protected and distributed to the right people according to your wishes.

A properly drafted, up-to-date will is the only way that you can be sure your assets will be dealt with as you wish when you die.

Executors

In New South Wales, an executor of an estate will need to receive a Grant of Probate to administer the estate and handle the disposal of any assets.

If you die without a valid will, or your will is invalid, your estate will be treated as an ‘intestate’ and a suitable administrator will be appointed by the Supreme Court.

In the ACT, the administrator of the will must apply for a Grant of Probate through the Supreme Court for permission to take control of the estate.

If there is no will, a next of kin can request for the role as administrator of the estate, however, they need to apply to the Supreme Court to receive control of the estate.

In NSW and ACT, if you get married your will is automatically revoked. On the other hand, getting a divorce does not revoke your will, but it does revoke any rights or distributions to your former spouse.

If you decide to make a will through a DIY Estate Planning kit, it can save you money now, but can often add to the costs of your estate administration.

The only way to ensure that your loved ones are protected is to obtain proper legal advice regarding your estate planning.

To find out more information, visit the website of the NSW Trustee & Guardian in NSW at tag.nsw.gov.au , or in ACT contact the ACT Trustee & Guardian on ptg.act.gov.au.

Estate planning

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Enduring Power of Attorney

Enduring Power of Attorney –a ‘living will’

Most people know you should write a will to make sure your loved ones are provided for when you die, but what happens if you are left unable to make decisions for yourself due to accident, illness or other circumstances?

It is a popular misconception that a family member can step in at this time as they may lack the legal authority to do so.

By creating an Enduring Power of Attorney and nominating a trusted friend, family member, or organisation, you put in place an effective plan to enable someone of your choosing to step in on your behalf when you are unable to make your own decisions. Think of it as a ‘living will’.

An Enduring Power of Attorney can only manage your assets and financial matters. They cannot made any decisions around medical treatment or lifestyle.

If you wish for someone to make medical treatment or lifestyle decisions on your behalf, it is recommended you nominate someone in your Advance Care Directive.

The best time to create an Enduring Power of Attorney is while you are healthy and still capable of managing your affairs.

Choosing your own attorney

It is important to understand what a difference it can make to have a well-chosen Attorney. If you lose the ability to make important decisions, whether they be medical, lifestyle, financial, or legal, and you do not have an Enduring Power of Attorney or Advance Care Directive, there may be conflict over who should make these decisions on your behalf.

Family and carers may be uncertain about who can or should make decisions for you. Often they may not understand the full implications of the choices that they are offered.

Looking after your affairs requires responsibility, experience, and the ability to deal with such matters. Often a spouse or family friend is appointed. Although, increasingly in the case of important documents like an Enduring Power of Attorney, trustee companies are appointed because of their professional expertise.

Once an Enduring Power of Attorney has been executed, people or organisations nominated should be made aware of the document. It is advisable that people closely involved with your affairs should also be notified.

Where to start?

Each Australian State and Territory has separate Powers of Attorney legislation. For more information and necessary forms you should contact the Trustee or Advocate services in your state or territory.

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Getting assessed

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STEP 3

Getting assessed WHAT YOU NEED TO KNOW Getting assessed

The aged care assessment will help decide what level of support you require. Your assessor will best be able to help you if you provide lots of information about yourself and what day-to-day tasks you struggle with.

The assessment will be done by a social worker, nurse, doctor or other health professional and can take an hour or so.

If the My Aged Care contact centre believes that you are eligible for basic home support, you will be assessed by a professional from the Regional Assessment Service (RAS).

If you require higher care support, a member of an Aged Care Assessment Team (ACAT) will visit you at home to assess you for a higher level of support at home to meet your needs or a place in a residential care home.

What should you prepare?

Some of the documents and information you should collect before your assessment include:

Medicare card and a form of identification, for instance, Department of Veterans’ Affairs (DVA) card, driver’s licence, passport or healthcare card

Notes or referrals from your doctor

Information about previous home, community or aged care services you have received

Details about support you receive from family, friends or the community

Prepared questions and information about aged care that you wish to discuss with the assessor so you have a better understanding about services

Contact details of your doctor and any other health professionals you see regularly

Have a translator or Auslan interpreter arranged if you require one

Ask a support person to be present for the assessment if you want one

During a face-to-face assessment, an ACAT assessor will visit you in your home to get to know you and your circumstances and determine the types of support you need.

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The assessor will ask you a number of questions about any supports you receive, your current lifestyle, any health concerns or chronic illnesses, how you deal with tasks at home, if you struggling with any cognitive issues or memory loss, whether you are struggling at home or have concerns about personal safety, in addition to any activities you engage in with family or in the community.

Topics that might be covered or that you may want to bring up during your assessment include:

Medical history

Living arrangements

Your support network

Current services and supports you are receiving

Cognitive and behavioural functions

How you deal with daily tasks around the home

Any health and lifestyle concerns you have

Be open and transparent about your wishes and what you believe will be of assistance around the home. They might also ask for your permission to talk with your doctor or specialist about the impact of any health conditions on your day-to-day life.

The assessment is also an opportunity for you to ask questions – if you don’t understand something, make sure you clarify with your assessor You shouldn’t be leaving your assessment confused or stressed. Some if the questions you may want to ask are:

What are my rights and responsibilities during this assessment process?

What services are available in my area?

Are there support options available for my carer?

What financial assistance am I eligible to receive?

Are there culturally appropriate services in the area?

Who can I contact if I have any questions after the assessment?

If you don’t want to receive government-funded home care or go into government-funded aged care, then that is perfectly fine. There are private providers that don’t require any assessment to receive care or enter their facilities. However, you can’t receive government funding to pay for your stay in a private nursing home.

Getting assessed

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Assessments explained

How long does it take?

The ACAT assessment will take around an hour and at the end of the meeting the assessor will discuss the results of the assessment with you. They will review the information you have provided to determine what support option best suits you.

You will receive a letter within two weeks of your assessment to let you know if you have been found eligible for aged care services. This letter will also detail the types of services you will be able to access and any further information about how to access these supports.

If your situation is urgent, it may only take a couple of days before you get confirmation of approval for aged care.

You’ll be given a referral code linked to the type of service you are eligible to access. The service provider or aged care home of your choice will need this referral code to access your information with My Aged Care and manage the referral. They’ll also be able to access the funding allocated to you.

When you’re ready to start looking for providers to deliver the support services you have been found eligible for, you can use our online directory at AgedCareGuide.com.au for a comprehensive overview of the care options and care providers available near you.

Being approved for funded supports doesn’t always mean you will be able to access services straight away. You may need to wait until a suitable package or place in an aged care home becomes available, and wait times can range from a few weeks to a number of months.

What if I’m unhappy with my assessment results?

You have the final decision to accept or reject an ACAT recommendation.

If you are unhappy with the recommendations, first talk with the person in charge of the ACAT; most concerns can be resolved this way.

If you can’t come to an agreement, you can appeal the decision and have the assessment reviewed.

To have the decision reviewed, you must write to the Secretary of the Australian Department of Health within 28 days of your assessment letter arriving. The request should be answered within 90 days with a decision.

If you do not agree with the secretary’s review, you can escalate the matter further by contacting the Administrative Appeals Tribunal.

While asking for a review by the secretary is free, the Administrative Appeals Tribunal does incur a charge.

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Finding providers

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WHAT YOU NEED TO KNOW

Finding providers

Once you have been assessed and approved for government-funded aged care, either for services in your own home or a place in an aged care home, you can start the process of finding a provider that suits your needs.

Your letter from My Aged Care confirming you are ready to start accessing services will include a referral code linked to the type of service you are eligible to access. If you need the support of multiple services, you will be given multiple referral codes, one for each service.

The service provider or aged care home of your choice will need this referral code to access your information with My Aged Care and manage the referral. They’ll also be able to access the funding allocated to you.

Choosing which provider to trust with providing support is an important and personal decision – one that you want to think carefully about and shouldn’t rush.

You may want to start by writing down what you are looking for in a provider and what is important to you. Are low fees important to you or would you like a provider who can support your cultural needs? If accessing home care, do you want the same support worker to assist you each time and do you want to receive support on specific days or are you more flexible with time?

It’s a good idea to discuss your wishes and options with your family and support network, as they may be able to help you research, provide independent opinions on providers or share personal experiences.

It’s useful to create a shortlist of providers in your local area that may help narrow down your search.

When considering a potential provider take your time to do some research:

Look at the provider’s website, social media pages and online reviews

Check out their credentials, such as quality certifications and industry awards

Do they have any past or present sanctions or notices of non-compliance?

You can ask them directly or check the government’s non-compliance finder tool at myagedcare.gov.au/ non-compliance-checker

You can use this Guide or the AgedCareGuide.com.au directory online to search for service providers in your area that meet your requirements

STEP 4

Finding providers

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Choosing a provider

If you aren’t comfortable finding or choosing a provider by yourself, then there are experts who can help you find a nursing home that suits your needs and preferences. A placement consultant has knowledge of local aged care facilities and can make the process of entering aged care smoother. Find a placement consultant on AgedCareGuide.com.au or call 1300 606 781 to access placement services.

Once you have chosen a provider, you will need to contact them to start the home care services you need or to be placed on their waiting list for a bed vacancy. During this conversation it is also essential to discuss fees and services with your new provider, so you know how much the support or aged care bed is going to cost.

Choosing a provider

When looking into home care services, here are some things to investigate and ask the provider you are considering:

Do they service your area?

Is the company Australian owned?

Is it independent or part of a franchise?

Do the owners / operators have experience in home care?

Does the company have appropriate insurance?

Does the company comply with Australian tax law? For example, does it charge GST appropriately?

Do they provide documents about financial arrangements before service begins?

Do they have a service agreement? It is important so that there’s no misunderstanding about the service and cost to be provided.

Are they flexible? After all, it is all about you.

What are their recruitment processes?

Is there a criminal background check performed prior to employment with an agency?

Does the company provide workers compensation for employees? This is important so that you are not responsible for any injuries that occur on the job.

How do they determine appropriate staff for your needs? If a company asks where you live and then offers you staff before even hearing about your needs, you can be reasonably assured they allocate based on location as a priority.

Is it possible to interview potential carers and make a selection after those interviews?

Do you get to decide what times and days suit your needs?

What is the minimum shift length?

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Do they have male/female workers and can they cater for specific cultural backgrounds?

Who will be working in the home? Will there be regular staff providing continuity of care or do they change shifts around?

Is there a professional staff member, such as a registered nurse, who liaises with you to create a plan that meets your needs?

Who is the organisation’s main contact for you?

Do you meet a manager / owner and then never hear from them again?

What additional support is offered within the cost of your care? For example, are they available 24-hours a day, seven days a week.

You’ll find a list of in-home care service providers from page 114 in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.

A placement consultant makes your job easier

Needing to place a loved one into an aged care home can be a highly stressful event for families and carers.

You might think it’s a lack of information or understanding, but it’s because you are both the carer and the person emotionally involved as well as the decision maker.

This process can be eased significantly with the help of an aged care placement consultant who can take control of the running around, paperwork and planning.

Moving into residential care is a situation most people postpone for as long as possible until the point of necessity, often leaving little time to organise everything.

If some initial planning were to be undertaken it could soothe the transition and reduce the stress at what is a critical turning point in people’s lives.

Planning should include obtaining information on the financial implications of entering residential care, gaining information on the facilities available in your area and ensuring wills, powers of attorney and guardianship are up-to-date.

A placement consultant can take over a lot of the stress of searching for and transitioning into an aged care home.

These professionals can also assist you in finding a bed placement more promptly because of their connections with aged care providers and services.

Choosing a provider

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Placement consultants

How a placement consultant can help

Every single transition to aged care is unique and a placement consultant will take several things in consideration to make sure the advice is right for your circumstances:

Are you looking for care options for a single person, or a couple?

Is there a physical condition that is deteriorating, are mental faculties and awareness impaired?

Is there acceptance or understanding of this part of the journey?

What are the family dynamics around the placement decision and the impact on everyone involved?

Having extensive knowledge of facilities in their area, as well as the placement process, an aged care placement consultant can often find a home faster, and one that is specially suited to your requirements.

Through their established relationships with aged care homes, they are familiar with the culture of each home and, most importantly, they have advanced knowledge when vacancies become available.

By knowing the culture of each facility and getting to know you, placement consultants can determine which homes would best suit your needs and preferences, and make prior applications to these homes.

Without the assistance of an aged care placement consultant, you or your carer would need to constantly phone the facilities of your choice to demonstrate your eagerness and commitment to obtaining a bed in that home.

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Negotiate and advocate for you

The aged care placement consultant advocates on behalf of you and your family and is able to assist with the whole assessment process. They also complete all the necessary paperwork and application forms for entry into an aged care home which is helpful, as the applications can be quite daunting. They may suggest seeking financial advice where required.

An aged care placement consultant helps share the load at this crucial time, can significantly speed up the time it usually takes to find a placement at a suitable home, thereby easing the transition into residential care.

Be sure about your expectations of service and what the placement consultant is able to provide, including:

Face-to-face family meetings to discuss your situation and a respect for the emotions of all the family members involved

Support and recommendations that cater for the specific requirements of your family and loved one

Counsel that prioritises family sensitivities, needs and special requests, before asking how much money is available and getting the status of the financial situation

Practical assistance with urgent placement situations – which they often are – where reducing the typical waiting times, or arranging respite care, is a necessity

Choosing a placement consultant

There are many qualified placement consultants within both New South Wales and the Australian Capital Territory who can help you in your aged care journey.

When you’re choosing a placement consultant to support you through the aged care transition, look for someone who is an expert in building and nurturing relationships, who is unbiased and independent, and has no business investment or alignment with any aged care facility.

An independent professional is able to provide guidance based entirely on your individual circumstances, not biased by commission or kickbacks from any particular facility or provider.

Choose an advocate who will ease your concerns, supporting your family with all aspects of this transition, allowing you to focus on your loved one. Placement consultants are most happy for you to call them for a chat and understand you may talk to a number of them before making your choice.

You can be open in your discussions because, as health professionals, they have a policy of confidentiality.

Their professional fees may differ and it is reasonable to advise them if you are working to a budget.

Some placement consultants charge by the hour, whilst others offer a package of services for one fixed price. Ensure that you are advised of all the possible fees and costs upfront.

Placement consultants

Finding pr oviders 107 NSW & ACT Edition 24 www.AgedCareGuide.com.au

Placement consultants

Finally, make sure you feel comfortable talking with the placement consultant, because your professional relationship will rely on them understanding what you want and organising the appropriate care services to meet those needs.

Resolving family disputes

Placing a family member into care can be life-changing. There are many factors – physical, social, psychological and financial – that may arise which families sometimes find too difficult to cope with by themselves.

Each family member may want their opinion to be considered when it comes to making important decisions.

There are specialist health professionals who offer independent, non-judgmental services which can explore the subtleties of each situation and offer caring support in addition to counselling and conflict resolution.

Feelings of guilt

The journey into aged care is often a challenging and emotional time. Not only for you, the person going into care, but also for family members who have sometimes cared for their loved one for a long time.

You may feel rejected and unloved — scared to take the step of going into care and worry you’ll lose your independence.

At the same time, many family members feel guilty about not being able to look after their loved one anymore. They feel overwhelmed by the aged care system and can’t give the assistance that is required.

Finding professional support may relieve you from negative beliefs and provide you with coping skills which can ease the difficult journey towards placing a loved one in care.

Some placement consultants offer counselling as part of their services or may be able to refer you to a counsellor.

You can find placement consultants in the products and services directory on pages 213 or search on AgedCareGuide.com.au

Case management

The case management process uses a comprehensive approach to identify and implement health and social care services to optimise your health, quality of life and active participation in the community.

Case management may be short or long-term, or episodic. It plans for both current situations and your long-term needs.

Case managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs and goals.

Health-based case managers are usually a nurse, social worker or allied health professional.

Community-based case managers generally have skills from a range of disciplines, such as social work, behavioural science, allied health or nursing.

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If you are eligible for a government-funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services.

However, If you have complex and multiple needs and you’re looking at different care options or you would prefer not to use a government-funded package, you may choose to use the services of a private case manager.

Private case management services are supplied by experienced, tertiary-qualified case managers, to provide support services and coordination across a wide range of community and supportive health services.

Waiting periods for private case management are generally reduced compared to some government-subsidised services.

The duration of private case management is flexible and may be short-term or ongoing, depending on your needs.

How much does it cost?

The service of a private case management is not government-subsidised in any way, so you will be charged for all services.

Hourly rates vary between private case management organisations, so always ask for a breakdown of costs before employing them.

Generally, an invoice for all care services purchased on your behalf will be provided to you each month.

Many case managers offer no-lock-in contracts, meaning care can be arranged for one, several or many ongoing visits and you only pay for what you use.

Care planning

The aim of care planning is to provide appropriate and coordinated care that you have control over. Care plans are person-centred and prioritise the needs identified in the comprehensive assessment.

The case manager implements the care plan and this may include identifying support services that other community care agencies will provide.

Services may include the purchase or hire of equipment or installation of assistive aids, such as bathroom rails, and negotiating with support agencies for delivery of services.

The case manager also monitors each individual to ensure the service provision is effective and financially accountable, to identify changes and make adjustments to the care plan if needed.

Placement consultants

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Council (LGA) reference index

The tables below provide you with an alphabetised list of LGAs and the page reference where you can find details about aged care homes and home care packages in that local government area (commonly referred to as a Council District).

Council District

Page Reference

Home Care Residential

ACT 142-151 195-196

Albury 142-151 175

Armidale 142-151 175

Ballina 142-151 175

Balranald 142-151 175

Bathurst 142-151 176

Bayside 134-142 156

Bega Valley 142-151 176

Bellingen 142-151 176

Berrigan 142-151 176

Blacktown 134-142 154

Bland 142-151 176

Blayney 142-151 176

Blue Mountains 134-142 154-155

Bogan 142-151 177

Bourke 142-151 177

Brewarrina 142-151 177

Broken Hill 142-151 177

Burwood 134-142 155

Byron 142-151 177

Cabonne 142-151 177

Camden 134-142 155

Campbelltown 134-142 155

Canada Bay 134-142 156

Canterbury-Bankstown 134-142 156-157

Carrathool 142-151 177

Central Coast 134-142 157-159

Central Darling 142-151

Cessnock 142-151 177

Clarence Valley 142-151 178

Cobar 142-151 178

Coffs Harbour 142-151 178

Coolamon 142-151 178

Coonamble 142-151 178

Cootamundra-Gundagai 142-151 179

Cowra 142-151 179

Cumberland 134-142 159-160

Dubbo 142-151 179

Dungog 142-151 179

Edward River 142-151 179

Eurobodalla 142-151 179-180

Fairfield 134-142 160

Federation 142-151 180

Forbes 142-151 180

Council District Page Reference Home Care Residential

Georges River 134-142 160-161

Gilgandra 142-151 180

Glen Innes Severn 142-151 180

Goulburn-Mulwaree 142-151 180

Greater Hume 142-151 181

Griffith 142-151 181

Gunnedah 142-151 181

Gwydir 142-151 181

Hawkesbury 134-142 161

Hay 142-151 181

Hilltops 142-151 181

Hornsby 134-142 162

Hunters Hill 134-142 163

Inner West 134-142 163-164

Inverell 142-151 182

Junee 142-151 182

Kempsey 142-151 182

Kiama 142-151 182

Ku-ring-gai 134-142 164-165

Kyogle 142-151 182

Lachlan 142-151 182

Lake Macquarie 142-151 183-184

Lane Cove 134-142 165

Leeton 142-151 184

Lismore 142-151 184

Lithgow 134-142 165

Liverpool 134-142 165-166

Liverpool Plains 142-151 184

Lockhart 142-151 184

Maitland 142-151 184-185

Mid Coast 142-151 185

Mid Western 142-151 185-186

Moree Plains 142-151 186

Mosman 134-142 166

Murray River 142-151 186

Murrumbidgee 142-151 186

Muswellbrook 142-151 186

Nambucca 142-151 186

Narrabri 142-151 186-187

Narrandera 142-151 187

Narromine

110 NSW & ACT Edition 24 Aged Car e Guide
142-151
142-151
Sydney 134-142
Northern Beaches 134-142
Council District Page Reference Home Care Residential Oberon 142-151 188 Orange 142-151 188 Parkes 142-151 188 Parramatta 134-142 167-168 Penrith 134-142 169 Port Macquarie-Hastings 142-151 188-189 Port Stephens 142-151 189 Queanbeyan-Palerang 142-151 189 Randwick 134-142 169-170 Richmond Valley 142-151 189 Ryde 134-142 170 Shellharbour 142-151 189-190 Shoalhaven 142-151 190 Singleton 142-151 190 Snowy Monaro 142-151 191 Snowy Valleys 142-151 191 Strathfield 134-142 170 Sutherland 134-142 170-171 Sydney 134-142 171-172 Tamworth 142-151 191 Temora 142-151 191 Tenterfield 142-151 191 The Hills 134-142 172 Tumbarumba 142-151 Tweed 142-151 192 Upper Hunter 142-151 192 Upper Lachlan 142-151 192 Uralla 142-151 192 Wagga Wagga 142-151 193 Walcha 142-151 193 Walgett 142-151 193 Warren 142-151 193 Warrumbungle 142-151 193 Waverley 134-142 173 Weddin 142-151 193 Wentworth 142-151 193 Willoughby 134-142 173 Wingecarribee 134-142 173-174 Wollondilly 134-142 174 Wollongong 142-151 194 Woollahra 134-142 174 Yass Valley 142-151 194
187 Newcastle
187-188 North
166
166-167

Suburb & town reference index

A list of suburbs and the page references where all the aged care homes in that suburb are listed. If a suburb/town is not listed, please refer to the next closest suburb.

Suburb / Town Page

Abbotsford 156

Aberglasslyn 184

Ainslie 195

Albion Park 189

Albion Park Rail 189

Albury 175

Allambie Heights 166

Alstonville 175

Annandale 163

Armidale 175

Arncliffe 153

Ashfield 163

Ashford 182

Auburn 159

Austral 165

Avalon Beach 166

Ballina 175

Balmain 163

Balranald 175

Bangalow 177

Bangor 170

Banksia 153

Bankstown 156

Banora Point 192

Baradine 193

Barden Ridge 170

Barham 186

Barraba 191

Basin View 190

Bass Hill 156

Bateau Bay 157

Batehaven 179

Batemans Bay 179

Bathurst 176

Batlow 191

Baulkham Hills 167

Bayview 166

Beecroft 162

Bega 176

Belconnen 195

Bellevue Hill 174

Bellingen 176

Belmont 183

Belmont North 183

Suburb / Town

Suburb / Town Page Calwell 195 Camden 155

Cameron Park 183

Campbell 195 Campbelltown 155

Campsie 156

Canley Vale 160

Suburb / Town Page

Corrimal 194

Cowra 179

Cronulla 170

Crookwell 192

Croydon 155

Culburra Beach 190

Culcairn 181

Cundletown 185

Curtin 195

Daceyville 153

Dalmeny 180

Dapto 194

Darlinghurst 171

Deakin 195

Dean Park 154

Delegate 191

Denham Court 155

Denhams Beach 180

Charlestown 183 Charmhaven

Deniliquin 179

Denman 186

Doonside 154

Dorrigo 176

Drummoyne 156

Dubbo 179

Dulwich Hill 163

Dunedoo 193

Dungog 179

Dural 162

Earlwood 156

East Gosford 158

East Maitland 184

Eastwood 168 Eden 176

Edensor Park 160

Edgecliff 174

Edgeworth 183

191

Coonabarabran 193

Coonamble 178

Cooranbong 183

Cootamundra 179

Coraki 184

Corlette 189

Corowa 180

Eleebana 183

Elermore Vale 183

Elizabeth Bay 171

Emmaville 180

Emu Plains 169

Engadine 170

Epping 168

Erina 158

NSW & ACT Edition 24 111 AgedCareGuide.com.au
Belmore 156 Belrose 166 Berkeley 194 Berkeley Vale 158 Berridale 191 Berrigan 176 Berry 190 Beverley Park 160 Bexley 153 Bingara 181 Blacktown 154 Blakehurst 161 Blayney 176 Boggabri 181 Bolton Point 183 Bomaderry 190 Bombala 191 Bonalbo 182 Bondi Beach 173 Bonnells Bay 183 Bonnyrigg 160 Booragul 183 Boorowa 181 Bossley Park 160 Botany 153 Bourke 177 Bowenfels 165 Bowral 173 Braidwood 189 Brewarrina 177 Brighton-Le-Sands 153 Broken Hill 177 Bronte 173 Brookvale 166 Broulee 180 Bruce 195 Bulahdelah 185 Bundanoon 173 Bundarra 181 Burradoo 174 Burwood 155
Heights 155 Byron Bay 177 Cabramatta 160
Page
Burwood
Canowindra 177 Carcoar 176 Cardiff 183 Cardiff Heights 183 Carramar 160 Casino 189 Castle Hill 162
Casula 165 Catalina 180 Caves Beach 183 Cessnock 177
158 Chatswood 173 Cherrybrook 162 Chester Hill 156 Chipping Norton 165 Chiswick 156 Clemton Park 156 Cobar 178 Coffs Harbour 178 Coleambally 186 Collarenebri 186 Collaroy 167 Concord 156 Condobolin 182 Coniston 194 Coolah 193 Coolamon 178 Cooma

Suburb / Town Page

Ermington 168

Eugowra 177

Fairfield 160

Fairfield East 160

Farrer 195

Figtree 194

Finley 176

Five Dock 156

Forbes 180

Forestville 167

Forster 185

Frederickton 182

Galston 162

Garden Suburb 183

Garran 195

Georges Hall 156

Gerringong 182

Gilead 155

Gilgandra 180

Gladesville 163

Glen Innes 180

Glenfield 155

Glenhaven 162

Glenmore Park 169

Glenroy 175

Gloucester 185

Goonellabah 184

Gordon 164

Gordon 195

Goulburn 180

Grafton 178

Grasmere 155

Green Valley 165

Greenacre 157

Greenhill via Kempsey 182

Greenway 195

Greenwich 165

Grenfell 193

Greystanes 159 Griffith 181 Griffith 195

Guildford 159

Gulargambone 178

Gulgong 185

Gundagai 179

Gunnedah 181

Guyra 175

Suburb / Town Page

Haberfield 163 Hamilton 187

Hamlyn Terrace 158 Hammondville 166 Harden 181 Harris Park 168

Hawks Nest 185 Hay 181

Heathcote 171

Henty 181

Hillston 177

Hillvue

Hornsby

Kemps

Killarney Vale 158

Suburb

112 NSW & ACT Edition 24 Aged Car e Guide
191 Holbrook 181 Holt 195
162 Horsley 194 Howlong 180 Hughes 195 Hunters Hill 163
Hurstville 161 Illawong 171 Inverell 182 Jannali 171 Jerilderie 186 Jesmond 187 Jindera 181 Junee 182 Kaleen 195 Kanahooka 194 Kandos 185 Kanwal 158
Katoomba 154 Kellyville 172 Kelso 176
Creek 166 Kempsey 182 Kensington 169 Kiama 182
Killara 164
Kings Langley 154
Kingscliff 192 Kingswood 169
Kirrawee 171
Kogarah 153 Kurrajong 161 Kurri Kurri 177 Kyogle 182
157
165
184
188
164 Lisarow 158 Lismore 184 Lithgow 165 Little Bay 169 Liverpool 166 Lockhart 184 Lyneham 195 Macksville 186 Maclean 178 Macquarie Park 170 Maitland 184 Malabar 169 Manilla 191 Manly 167 Manly Vale 167 Marayong 154 Maroubra 169 Marrickville 164 Marsden Park 154 Marsfield 170 Matraville 169 Mayfield 187 Mayfield East 187 Mayfield West 187 Menangle 174 Merewether 187 Merimbula 176 Merriwa 192 Merrylands West 159 Milton 190 Minto 155 Miranda 171 Suburb / Town Page Mittagong 174 Moama 186 Mollymook 190 Molong 177 Mona Vale 167 Monash 196 Moonbi 191 Moree 186 Mortdale 161 Moruya 180 Mosman 166 Moss Vale 174 Moulamein 179 Mount Hutton 183 Mount Warrigal 190 Mudgee 185 Mullumbimby 177 Murrurundi 192 Murwillumbah 192 Muswellbrook 186 Nambucca Heads 186 Narrabeen 167 Narrabri 186 Narrabundah 196 Narrandera 187 Narraweena 167 Narromine 187 Neutral Bay 166 New Lambton 187 Newcastle West 187 Nimbin 184 Norah Head 158 Noraville 158 Normanhurst 162 North Boambee Valley 178 North Kellyville 172 North Manly 167 North Nowra 190 North Parramatta 168 North Richmond 161 North Rocks 168 North St Marys 169 North Sydney 166 North Tamworth 191 North Turramurra 164 Northbridge 173 Northmead 168
/ Town Page Lake Cargelligo 182 Lake Haven 158 Lakemba
Lane Cove 165 Lane Cove North
Largs
Laurieton
Lavington 175 Leeton 184 Leichhardt 163 Leura 154 Lewisham 163 Lidcombe 159 Lightning Ridge 193 Lilyfield 163 Lindfield

Suburb / Town Page

Norwest 172

Nowra 190

Nyngan 177

Oatlands 168

Oatley 161

Oberon 188

Old Bar 185

Oran Park 155

Orange 188

Paddington 171

Padstow 157

Padstow Heights 157 Page 196

Pambula 176

Parkes 188

Parramatta 168

Peakhurst 161

Pemulwuy 159

Pendle Hill 160

Pennant Hills 162

Penrith 169

Penshurst 161

Petersham 164

Picton 174

Plumpton 154

Point Clare 158

Port Kembla 194

Port Macquarie 189

Portland 165

Pottsville 192

Prestons 166

Punchbowl 157

Quakers Hill 154

Queanbeyan 189

Quirindi 184

Raleigh 176

Randwick 169

Raymond Terrace 189

Red Hill 196

Redfern 171

Redhead 184

Revesby 157

Rhodes 156

Richmond 161

Rockdale 153

Rooty Hill 154

Rose Bay 173

Rosehill 168

Suburb / Town Page

Suburb / Town Page

Tenterfield 191

Teralba 184

Terrey Hills 167 The Ponds 154 The Rock 184

Thirlmere 174 Thirroul 194

Thornleigh 162

Thurgoona 175

Suburb / Town Page

Warren 193

Warriewood 167

Waterfall 171

Waterloo 172

Wauchope 189

Waverley 173

Wee Waa 187

Wellington 179

Wentworth 193

Wentworth Falls 155

West Albury 175

West Gosford 159

West Kempsey 182

West Pennant Hills 162

West Ryde 170

West Wyalong 176

Westmead 160 Weston 196

Willoughby 173 Windsor 161 Wingham 185

Winston Hills 168

Wollongong 194

St Georges Basin 190

St Ives 164

St Johns Park 160

St Marys 169

Stanmore 164

Stanwell Park 194 Stirling 196

Stockton 187

Strathfield 155

Stroud 185

Suffolk Park 177

Summer Hill 164

Surry Hills 172

Sussex Inlet 190 Sutherland 171 Sylvania 171

Tamworth 191

Tanilba

Tumut 191

Tuncurry 185

Tura Beach 176

Turramurra 165

Turvey Park 193

Tweed Heads 192

Tweed Heads South 192

Tweed Heads West 192

Ulmarra 178

Umina Beach 159

Unanderra 194

Uralla 192

Urana 180

Urbenville 182

Vaucluse 173

Wagga Wagga 193

Wahroonga 162

Walcha 193

Walgett 193

Wallsend 188

Warabrook 188

Waratah 188

Warialda 181

Warrawee 165

Warrawong 194

Woolgoolga 178

Woollahra 174

Woolwich 163

Woongarrah 159

Woonona 194

Worrowing Heights 190

Woy Woy 159

Wyee 184 Wyoming 159

Yagoona 157

Yamba 178

Yass 194

Yennora 160

Yeoval 177

Yoogali 181

Young 181

NSW & ACT Edition 24 113 AgedCareGuide.com.au
157 Roseville 164
172
Lea 156
185
170
186
189
187 Sans Souci 153 Scone 192 Seaforth 167 Seven Hills 154 Shell Cove 190 Shellharbour 190 Shoal Bay 189 Singleton 190 Singleton Heights 190 Smithfield 160 South Coogee 170 South Grafton 178
161 South Nowra 190 South West
182 Spring Creek 188 Springwood 155
Roselands
Rushcutters Bay
Russell
Rutherford
Ryde
Rylstone
Salamander Bay
Sandgate
South Hurstville
Rocks
Bay 189 Taralga 192 Taree 185
Point 171
194
Taren
Tarrawanna
Tea Gardens 185
Temora 191
Toronto
Tottenham
Toukley 159
Tullamore
Tingha 175 Tocumwal 176 Toongabbie 154 Toormina 178
184
182
Trangie 187 Trundle 188
182 Tumbarumba 191
Tumbi Umbi 159

In-home Care Services

See Definition of Terms pages 214-215

Aged Car e Guide 114 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover NSW & ACT Edition 24
Notes Advert Page DPS Web ID PHONE (02) CHSPFunded Services PrivatelyFundedServicesDVAServicesVHCServicesDementiaCareDomesticAssistanceHealthServicesHomeMaintenance/Gardening Meals&/orShoppingMedicationSupervisionPalliativeCarePersonalCarePharmaceuticalDeliveryRespiteCareSocial&/orRecreational Transport 24/7 Care Disabilty Services and Activity Hub 4067 5287 9 9 9 9 9 9 9 9 9 9 9 9 9 9 40769 24/7 Disability and Community Care Services 0497 700 247 9 9 9 9 9 9 40770 365 Care 1300 365 248 9 9 9 9 9 9 9 9 9 9 9 9 9 21850 3Bridges Community Home Care Packages 1300 327 434 9 9 9 9 9 9 9 9 9 9 9 9 9 20764 4Crowns Care 8712 4092 9 63997 A.C.T. Occupational Therapy 0422 760 092 9 40001 Abigail Mamas Healthcare Services Pty Lt 0401 093 396 9 9 9 9 9 9 9 9 9 9 65824 Activ8 Health Club 8544 0487 9 40849 Active Recovery 6162 1229 9 40027 ActivOT - Helen Whait 1800 228 868 9 45154 Adssi In-home Support Home Care Packages 1300 578 478 9 9 9 9 9 9 9 9 9 9 9 9 Mobility & assistive technology 13889 Adssi In-home Support Home Maint and Modification 1300 578 478 9 9 9 9 37103 Adult Speech Pathology 0415 913 346 9 43931 Advance Diversity Services Help at Home Services 9136 4788 9 9 9 9 9 9 9 9 9 9 Note 1 14045 Advance Diversity Serv Multicultural Day Care Program 9597 5455 9 9 9 9 9 9 9 9 21731 Adventist Senior Living Home Care Services 4977 0004 9 9 9 9 9 9 9 9 9 38480 AHP Disability Services 1800 247 342 9 61648 Albury Wodonga Health District Nursing Serv Albury 6051 7408 9 9 9 9 22247 All About Speech Pathology 0434 862 033 9 50754 All Parental Care Australia 9520 2966 9 9 9 9 9 9 9 9 9 19266 Allawah Lodge Aged Care Facility 6927 3521 9 9 9 9 9 9 9 9 9 9 9 13305 allcare 1300 377 074 9 9 9 9 9 9 9 9 9 9 9 9 62018 Alliance Community 1300 769 155 9 9 9 9 9 9 9 9 9 9 9 40939 Alliance Community (NSW) 1300 769 155 9 9 9 9 9 18529 Allied Life Partners 1300 867 927 9 64382 Allied Therapy Services - Albury/Wodonga 5005 7096 9 63133 Altaira 08 8344 6400 9 62734 Alternative Answers 0414 608 341 9 Mental Health First Aid 40950 Amazing ProCare - Hunter 4013 6164 9 9 9 9 9 9 9 9 9 9 9 9 9 37 70969 Amazing ProCare - NSW Central Coast 4346 4080 9 9 9 9 9 9 9 9 9 9 9 9 9 37 70962 Amy McElveney Podiatry 8566 3555 9 40966 Andrew Stewart - Hearing Connections 0411 757 622 9 58043 Angel's Occupational Therapy Service 0422 889 414 9 57839 Angela Green Podiatry 4396 3333 9 40972 Angela Green Podiatry - Budgewoi 4396 3333 9 61032 Angels Care Australia 1800 264 357 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 55116 Anglicare At Home Southern Region 1300 111 278 9 9 9 9 9 9 9 9 9 9 9 9 9 9 Note 2 5 13230 Anglicare At Home Sydney Metropolitan Region 1300 111 278 9 9 9 9 9 9 9 9 9 9 9 9 9 9 Note 2 5 14097 annecto My Support NSW-ACT 1800 266 328 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 21549 Arubah Ability Support Services 4081 1828 9 9 9 9 9 9 9 9 63277 Ascent Community Care 6778 3503 9 9 9 9 9 9 21597 Ashlee Judd 1300 364 243 9 9 9 9 9 9 9 69490 Astley Pharmacy and Mobility 9673 2212 9 9 9 41028 Athena Nursing Care 0416 439 554 9 9 9 9 9 9 9 9 9 9 61783 Attune Hearing (NSW, QLD, VIC, SA & WA) 1300 736 702 9 40084 Note: 1. Includes services for clients with dementia and/or disabilities 2. Services for dementia, complex needs, carers & CALD clients

In-home Care Services

See Definition of Terms pages 214-215

AgedCareGuide.com.au 115 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover NSW & ACT Edition 24
Notes Advert Page DPS Web ID PHONE (02) CHSPFunded Services PrivatelyFundedServicesDVAServicesVHCServicesDementiaCareDomesticAssistanceHealthServicesHomeMaintenance/Gardening Meals&/orShoppingMedicationSupervisionPalliativeCarePersonalCarePharmaceuticalDeliveryRespiteCareSocial&/orRecreational Transport Aurora Healthcare - Hunter Nursing 4959 6711 9 9 9 9 9 9 9 9 9 9 9 9 9 22029 Aurora Healthcare - Mayo Home Nursing 6539 0777 9 9 9 9 9 9 9 9 9 9 9 9 9 9 18843 Australian Recreational Therapy Association 9887 5035 9 In-home care for private clients 20030 Australian Red Cross Aged Care Services ACT 6234 7660 9 9 9 9 22203 Australian Red Cross Social Support Program NSW 9229 4111 9 9 9 38812 Australian Unity Home Care Services 1300 160 170 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 66 41062 Avant Innovations 8315 2834 9 40099 Awabakal Aged Care 1300 174 908 9 9 9 9 9 9 9 9 9 9 9 13730 Banksia Villages 4471 6091 9 9 9 9 9 9 9 9 9 9 13868 Bankstown City Aged Care Georges River Home Services 8717 0199 9 9 9 9 9 9 9 9 9 9 9 9 21057 Bankstown City Aged Care Home Based Services 8717 0180 9 9 9 9 9 9 9 9 9 9 9 9 9 9 14095 Bannister In Home Care 9212 2911 9 9 9 9 9 9 9 9 36 41110 Bannister In Home Care (NSW) 1300 368 991 9 9 9 9 9 9 9 9 9 36 20709 BaptistCare At Home ACT 1300 275 227 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 17218 BaptistCare At Home NSW 1300 275 227 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 13893 BaptistCare Home Modifications & Maintenance 1300 275 227 9 9 Services exclude gardening 38014 BCR Communities Home Maintenance Program 1300 222 748 9 Jervis Bay area only 19303 BCR Communities CHSP 1300 222 748 9 9 9 9 62068 BCR Communities Short Term Restorative Care Programs 1300 222 748 9 9 9 9 19300 Bee Cos We Care Disability Services Pty Ltd 9450 0333 9 9 9 9 9 9 9 9 41139 Bega Valley Meals on Wheels 6492 4146 9 9 9 9 9 9 9 Includes services for veterans 21633 Belong Blue Mountains Katoomba Neighbourhood Centre 4782 1117 9 9 9 9 9 9 9 9 9 21658 Belong Blue Mountains Lower Mountains Neighbourhood Centre 4739 1164 9 9 9 9 9 9 9 9 38509 Belong Blue Mountains Mid Mountains Neighbourhood Centre 4759 2592 9 9 9 9 9 9 Note 1 38508 Benhome Home Care Services 1800 181 959 9 9 9 9 9 9 9 9 9 9 13529 Beresfield Community Care 4964 1131 9 9 9 9 9 9 9 9 9 9 9 9 63281 Best Practice Nursing Agency 1300 687 733 9 9 9 9 9 9 9 9 9 9 9 38440 Bethany Aged Care Centre 1300 111 227 9 9 9 9 9 9 9 9 9 9 9 9 9 78 13264 Better Connected Community Services Home Care Packages 9024 5500 9 9 9 9 9 9 9 9 9 9 9 9 9 20465 Better In-Home Care 9051 1000 9 9 9 9 9 9 9 9 9 9 9 22006 Better Living Home Care Packages (ACT) 1300 307 344 9 9 9 9 9 9 9 9 9 9 9 9 9 38353 Better Living Home Care Packages (NSW) 1300 307 344 9 9 9 9 9 9 9 9 9 9 9 9 9 22198 Bilyara Hostel 6341 1666 9 9 9 9 9 9 9 9 9 9 9 9 9 Fee applicable for private clients 13599 Biripi Aboriginal Aged & Community Care 6550 0788 9 9 9 9 9 9 9 9 9 9 9 9 13995 Bland Home & Community Care Services 6979 0287 9 9 9 9 9 9 9 9 9 13998 Blue Haven In Home Care 4203 4055 9 9 9 9 9 9 9 9 9 9 9 9 13904 Bolton Clarke At Home Support (NSW) 1300 665 444 9 9 9 9 9 9 9 9 9 9 9 9 9 9 Includes overnight services 20768 Bolton Clarke At Home Support (NSW) 1300 665 444 9 9 9 9 9 9 9 9 37837 Bolton Clarke Gold Coast & Tweed Heads At Home Support 1300 221 122 9 9 9 9 9 9 9 9 9 9 9 9 9 9 18364 Booroongen Djugun Aged Care Facility 6560 2103 9 9 9 9 9 9 9 9 9 9 Outreach Food Programs for ATSI clients 13854 Bower YNA 9222 9638 9 9 9 9 9 9 9 9 9 9 9 NDIS Provider 19241 Braithwaite Speech & Learning Clinic 9797 1880 9 19572 Note: 1. Services for clients with disability and carers

In-home Care Services

See Definition of Terms pages 214-215

Aged Car e Guide 116 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover NSW & ACT Edition 24
Notes Advert Page DPS Web ID PHONE (02) CHSPFunded Services PrivatelyFundedServicesDVAServicesVHCServicesDementiaCareDomesticAssistanceHealthServicesHomeMaintenance/Gardening Meals&/orShoppingMedicationSupervisionPalliativeCarePersonalCarePharmaceuticalDeliveryRespiteCareSocial&/orRecreational Transport Bright Diets 0413 774 411 9 41241 Bundaleer Home Care 6586 9490 9 9 9 9 9 9 9 9 9 9 9 9 9 9 59 63885 Bungree Aboriginal Association Home Care Packages 4350 0100 9 9 9 9 9 9 9 9 Note 1 13890 Byron Shire Respite Service 6685 1921 9 9 9 9 9 9 9 Note 2 21588 Cabonne Home Support 6344 1199 9 9 9 9 9 9 21635 Calvary Home Care ACT 1800 527 272 9 9 9 9 9 9 9 9 9 9 9 9 30 18538 Calvary Home Care ACT 07 5515 7905 9 9 9 9 9 9 9 9 9 9 9 9 9 37 70967 Calvary Home Care Hunter 1800 527 272 9 9 9 9 9 9 9 9 9 9 9 9 9 30 13731 Calvary Home Care Manning Taree 1800 527 272 9 9 9 9 9 9 9 9 9 9 9 9 30 13996 Calvary Home Care Riverina 1800 527 272 9 9 9 9 9 9 9 9 9 9 9 30 18537 Calvary Home Care Sydney 1800 527 272 9 9 9 9 9 9 9 9 9 9 9 9 9 9 30 18129 Calvary Home Maintenance & Modifications 1800 527 272 9 9 30 37128 Canterbury City Community Centre Home Care Packages 9750 9344 9 9 9 Services for Inner West area 21476 Care Connect NSW 1800 692 464 9 9 9 9 9 9 9 9 9 9 9 9 17997 Care Connect QLD 1800 692 464 9 9 9 9 9 9 9 9 9 9 9 9 18033 Care For Family 9343 0880 9 9 9 9 9 9 9 9 61642 Care Next Door 9666 7930 9 9 9 9 9 9 9 9 9 19299 Care Services Australia 1300 455 322 9 9 9 9 9 9 9 9 9 9 9 9 9 CHSP-only for home modification in QLD 38987 Care1 1300 422 731 9 9 9 9 9 9 9 9 9 19252 Carehaven Services ACT 0406 357 790 9 9 9 9 9 9 9 9 9 38541 Carehaven Services NSW 0406 746 458 9 9 9 9 9 9 9 9 9 9 38542 Careseekers 1300 765 465 9 9 9 9 9 9 9 9 9 9 21553 Carrathool Shire Council Multi Service Outlet 6961 7600 9 9 9 9 9 9 9 9 9 21626 Carrington Community Care 1300 590 590 9 9 9 9 9 9 9 9 9 9 9 13135 CASS Residential Aged Care Facility 9789 4587 9 9 9 9 9 9 21065 Catholic Healthcare Home Care Services 1800 225 474 9 9 9 9 9 9 9 9 9 9 9 19320 Catholic Healthcare Respite & Social Support Services 1800 225 474 9 9 9 9 9 9 9 9 9 9 9 Transport for social support services only 19273 CatholicCare Sydney 13 18 19 9 9 9 9 9 9 9 9 9 9 9 9 38099 CatholicCare Sydney Home Support Services 13 18 19 9 9 9 9 9 9 9 9 9 9 9 9 9 9 Fee for service for private clients 21571 CatholicCare Wollongong Your Life Your Way 4254 9342 9 9 9 9 9 9 9 9 9 9 9 9 9 9 Pet care offered 13903 CCA New South Wales Ltd 9858 3222 9 9 9 9 9 38872 CCNB 1300 002 262 9 9 9 9 9 9 9 9 9 9 9 9 14149 Centralis Home Care 8315 2811 9 9 9 9 9 9 9 9 9 9 44 61799 Cherubs Home Cleaning and Care Support 0488 585 348 9 9 9 9 9 9 55228 City of Parramatta 9806 5121 9 9 9 9 41440 City of Parramatta Council Community Care Services 9806 5121 9 9 9 9 Note 3 21589 Claro Aged Care & Disability Services 1300 303 770 9 9 9 9 9 9 9 9 9 Note 4 22122 Co.As.It. (NSW) 9564 0744 9 9 9 9 9 9 9 9 9 9 13971 COA Sydney Home Support Services 9389 0035 9 9 9 9 9 9 9 38434 Coast Community Connections 4343 1888 9 9 9 9 9 9 9 9 9 9 9 13886 Coastal Dietetics 0488 903 659 9 63124 Coastlink 4321 1022 9 9 9 9 9 9 9 41474 Communities@Work Seniors & Community Transport Programs 6293 6500 9 9 9 9 9 9 9 9 21662 Note: 1. Specialised transport service for ATSI clients 3. Home maint/gardening only provided via CHSP 2. Support Coordination for NDIS Participants 4. Includes serv for financially disadvantaged & CALD clients; 24-hour care also available

In-home Care Services

See Definition of Terms pages 214-215

AgedCareGuide.com.au 117 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover NSW & ACT Edition 24
Notes Advert Page DPS Web ID PHONE (02) CHSPFunded Services PrivatelyFundedServicesDVAServicesVHCServicesDementiaCareDomesticAssistanceHealthServicesHomeMaintenance/Gardening Meals&/orShoppingMedicationSupervisionPalliativeCarePersonalCarePharmaceuticalDeliveryRespiteCareSocial&/orRecreational Transport Community Care Options 6650 2000 9 9 9 9 9 9 9 9 9 9 14161 Community Connect Transport 9490 9500 9 9 9 38417 Community Gateway Kempsey 1300 657 473 9 9 9 9 9 9 9 9 9 9 9 13924 Community Gateway Nowra 1300 657 473 9 9 9 9 9 9 9 9 9 9 9 22013 Community Gateway Wollongong 1300 657 473 9 9 9 9 9 9 9 9 9 9 9 13933 Community Options - Commonwealth Home Support Programme 6295 8800 9 9 9 9 9 9 9 9 9 9 38976 Community Services #1 6126 4700 9 9 9 9 9 9 9 9 9 9 9 38640 Community Therapy 1300 031 935 9 43445 Complete Healthcare Connect PTY LTD 07 3472 5655 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 67164 Concept Care 1800 266 237 9 9 9 9 9 9 9 9 9 9 9 60952 ConnectAbility Australia Ltd. - Aged Care Services - Senior Solutions 4962 1000 9 9 9 9 9 9 9 9 21665 Continuity Care Australia Pty Ltd 1800 012 273 9 9 9 9 9 9 9 9 9 9 9 9 9 63349 Cooma Challenge Home Support Services 6452 2156 9 9 9 9 9 9 9 21636 CORE Community Services Aged & Disability Care 8717 1500 9 9 9 9 9 9 9 9 9 9 9 14061 Core Dynamics Pilates and Movement 0412 291 932 9 51234 Country Podiatry 6765 2557 9 52120 CPL Aged Care Services NSW 1800 275 753 9 9 9 9 9 9 9 9 9 9 9 21587 Cranbrook at Home 9458 9950 9 9 9 9 9 9 9 9 9 9 9 9 9 70 21506 Cronulla Nursing Services 0400 158 795 9 9 9 9 9 9 9 9 9 9 9 9 9 55797 Crowley Care 1300 139 099 9 9 9 9 9 9 9 9 9 9 9 9 9 9 14223 Crows Nest Centre 9439 5122 9 9 9 9 9 Fee applicable for transport 38420 Cumberland City Council Seniors & Disability Services 8757 9041 9 9 9 9 9 ATSI; transport available for CALD clients 21677 CÜRA Home Care Packages 07 5527 8011 9 9 9 9 9 9 9 9 9 9 9 9 9 17404 Deaf Connect 07 3892 8500 9 9 9 9 9 9 9 9 9 44326 Dementia & Aged Care Services - Central Coast 1800 322 767 9 9 9 9 9 9 9 61899 Dementia & Aged Care Services - Southern Highlands 1800 322 767 9 9 9 9 9 9 9 9 61901 Drake Medox 1300 360 070 9 9 9 9 9 9 40230 Dungog & District Neighbourcare 4992 3348 9 9 9 9 9 9 9 9 9 9 9 9 9 13929 EACH Community Services 9744 8017 9 9 9 9 9 9 9 9 9 9 14159 East Gosford Podiatry 4325 0600 9 41920 Eben Care 0478 831 731 9 9 9 9 9 9 9 9 9 9 9 41704 Elite Aged Care Home Services 0455 255 886 9 9 9 9 9 9 9 55312 Empower Healthcare 1300 043 578 9 55321 Empowered Living Care 0479 116 391 9 9 9 9 9 64430 Encara | Allied Health 1300 761 965 9 49136 Enrich Living Services ACT 1300 202 003 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 17219 Enrich Living Services NSW 1300 202 003 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 20862 Envisioning Life Supports 1300 323 399 9 9 9 9 9 9 47916 Eremea 1300 118 880 9 9 9 9 9 9 9 9 9 9 9 9 9 Note 1 20759 Essential Care 4 Me 0439 606 748 9 18280 Eurobodalla Meals on Wheels & Out and About Service 4474 4464 9 9 9 22037 Everyday Mobility 4454 5454 51456 Extracare Home Service PTY LTD 4983 1322 9 9 9 9 9 9 9 9 63072
1. Bilingual support available; overnight respite
Note:

In-home Care Services

See Definition of Terms pages 214-215

Aged Car e Guide 118 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover NSW & ACT Edition 24
Notes Advert Page DPS Web ID PHONE (02) CHSPFunded Services PrivatelyFundedServicesDVAServicesVHCServicesDementiaCareDomesticAssistanceHealthServicesHomeMaintenance/Gardening Meals&/orShoppingMedicationSupervisionPalliativeCarePersonalCarePharmaceuticalDeliveryRespiteCareSocial&/orRecreational Transport Feros Care/ At-home Aged Care in NSW 1300 418 418 9 9 9 9 9 9 9 9 9 9 9 9 9 22289 First Call Nursing 9600 6612 9 9 9 9 9 9 9 9 9 21574 Fleet Healthcare 0477 888 600 9 51522 Fly2Health Group 0418 141 852 9 63041 FOCUS Connect 4627 1188 9 9 9 9 9 9 9 9 9 9 9 9 64593 Focus Connect Multicultural Home Care Packages Program 4627 1188 9 9 9 9 9 9 9 9 9 14166 Foot Evolution Podiatry 9879 4930 9 52940 Foot Feat Podiatry 0434 273 532 9 41033 Forbes & District Meals On Wheels 6851 4204 9 9 38757 Forbes Shire Council Home & Community Care 6852 4388 9 9 9 9 9 9 9 9 9 9 38758 Freedom Solutions Australia 1300 663 243 9 43690 Friendly Transfers 0455 504 310 9 64227 GHA@Home 1300 204 876 9 9 9 9 9 9 9 9 9 9 9 9 9 38424 Gilgai Aboriginal Home Care Packages 9832 3825 9 9 9 9 9 9 9 9 9 9 Note 1 13999 Gilgandra Shire Council Community Care Services 6817 8750 9 9 9 9 9 38493 Glen Innes Severn Council Life Choices - Support Services 6730 2500 9 9 9 9 9 9 9 9 9 9 9 9 9 14133 GoCo Barraba 6740 2240 9 9 9 9 9 9 9 9 145 63828 GoCo Gunnedah 6740 2240 9 9 9 9 9 9 9 9 9 9 145 14164 GoCo Quirndi 6740 2240 9 9 9 9 9 9 9 9 145 63829 GoCo Tamworth 6740 2240 9 9 9 9 9 9 9 9 9 9 145 63827 Golden Age 8355 1616 9 55915 Goodwin Home Care 6175 5650 9 9 9 9 9 9 9 9 9 9 9 9 9 Note 2 60 17221 Goulburn Mulwaree Council Respite & Social Support Groups 4823 4498 9 9 9 9 22036 Gourmet Meals 1300 112 112 9 53996 Griffith Meals on Wheels 6962 9997 9 9 38433 HammondCare At Home ACT 1800 826 166 9 9 9 9 9 9 9 9 9 9 9 22016 HammondCare At Home Blue Mountains 1800 826 166 9 9 9 9 9 9 9 9 9 9 9 38401 HammondCare At Home Central Coast 1800 826 166 9 9 9 9 9 9 9 9 9 9 9 14092 HammondCare At Home Central West/Mudgee 1800 826 166 9 9 9 9 9 9 9 9 9 9 9 18596 HammondCare At Home Coffs Harbour 1800 826 166 9 9 9 9 9 9 9 9 9 9 9 22021 HammondCare At Home Far West 1800 826 166 9 9 9 9 9 9 9 9 9 9 9 22017 HammondCare At Home Hunter 1800 826 166 9 9 9 9 9 9 9 9 9 9 9 14093 HammondCare At Home Illawarra 1800 826 166 9 9 9 9 9 9 9 9 9 9 9 14091 HammondCare At Home Lismore 1800 826 166 9 9 9 9 9 9 9 9 9 9 9 38402 HammondCare At Home Merimbula 1800 826 166 9 9 9 9 9 9 9 9 9 9 9 22053 HammondCare At Home Northern Sydney 1800 826 166 9 9 9 9 9 9 9 9 9 9 9 14136 HammondCare At Home Picton 1800 826 166 9 9 9 9 9 9 9 9 9 9 9 62786 HammondCare At Home Port Macquarie 1800 826 166 9 9 9 9 9 9 9 9 9 9 9 38403 HammondCare At Home Scone 1800 826 166 9 9 9 9 9 9 9 9 9 9 9 22022 HammondCare At Home Shoalhaven 1800 826 166 9 9 9 9 9 9 9 9 9 9 9 18597 HammondCare At Home South Coast 1800 826 166 9 9 9 9 9 9 9 9 9 9 9 21309 HammondCare At Home South East Sydney 1800 826 166 9 9 9 9 9 9 9 9 9 9 9 9 9 18598 HammondCare At Home South West and Inner West Sydney 1800 826 166 9 9 9 9 9 9 9 9 9 9 9 14094 HammondCare At Home Western Sydney 1800 826 166 9 9 9 9 9 9 9 9 9 9 9 21029 Note: 1. Priority to ATSI clients in Wstn Sydney/Nepean 2. Services ACT, Sth Coast and Sthn Highlands

In-home Care Services

See Definition of Terms pages 214-215

AgedCareGuide.com.au 119 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover NSW & ACT Edition 24
Notes Advert Page DPS Web ID PHONE (02) CHSPFunded Services PrivatelyFundedServicesDVAServicesVHCServicesDementiaCareDomesticAssistanceHealthServicesHomeMaintenance/Gardening Meals&/orShoppingMedicationSupervisionPalliativeCarePersonalCarePharmaceuticalDeliveryRespiteCareSocial&/orRecreational Transport HammondCare Head Office 1300 426 666 9 42002 Happy Living Home Care Packages 1300 911 728 9 9 9 9 9 9 9 9 9 9 9 62822 HART Services 1300 874 278 9 9 9 9 9 9 9 9 42107 Hayee Group Services 0452 293 220 9 9 9 9 9 9 9 9 9 9 9 9 64093 HCA Home NSW 1300 422 111 9 9 9 9 9 9 9 9 9 9 9 22391 Healing Through Arts 0423 748 060 9 48202 Health On Hand 6555 9522 9 42046 Help at Hand Support Services 03 8699 8211 9 9 9 9 9 9 9 9 62707 Help at Home by Montefiore 1800 251 537 9 9 9 9 9 9 9 9 9 9 9 9 9 63 20057 Help On Wheels 0410 928 269 9 9 9 9 9 9 9 9 9 9 9 51718 HenderCare (NSW & ACT) 1300 764 433 9 9 9 9 9 9 9 9 9 9 9 9 9 9 Note 1 21955 Hills Community Care Services 9761 7600 9 9 9 9 9 9 9 9 9 9 21664 Hills Nursing 1300 131 393 9 9 9 9 9 9 9 9 9 9 9 9 9 19902 Hireup 9113 5933 9 9 9 9 9 9 9 9 40332 HMC Multicultural Seniors Social Support services 4960 8248 9 9 9 9 9 21608 Holbrook Health Service 6036 2787 9 9 9 9 13052 Holdsworth Community 9302 3600 9 9 9 9 21640 Home Care Assistance Newcastle Hunter 4089 3000 9 9 9 9 9 9 9 9 9 9 9 9 21931 Home Care Assistance Sydney City & East 9158 3880 9 9 9 9 9 9 9 9 9 9 9 9 38497 Home Caring 1300 875 377 9 9 9 9 9 9 9 9 9 9 39049 Home Caring Shoalhaven 0459 965 236 9 9 9 9 9 9 9 9 9 9 9 9 64615 Home Instead Central Coast 4342 3477 9 9 9 9 9 9 9 9 9 9 9 Specialist dementia care 18801 Home Instead Gold Coast 07 5591 2444 9 9 9 9 9 9 9 9 9 9 9 9 20937 Home Instead Hurstville & Bankstown 8608 2900 9 9 9 9 9 9 9 9 9 9 61858 Home Instead Lower North Shore & Sydney North West 9908 7206 9 9 9 9 9 9 9 9 9 9 9 9 Specialist dementia care 22094 Home Instead Mid North Coast 6583 9944 9 9 9 9 9 9 9 9 9 9 9 18802 Home Instead Nepean & Blacktown 4722 2256 9 9 9 9 9 9 9 9 9 9 9 Specialist dementia care 22096 Home Instead Newcastle 4945 4316 9 9 9 9 9 9 9 9 9 9 9 38500 Home Instead Ovens Murray 6000 1966 9 9 9 9 9 9 9 9 9 9 64409 Home Instead Sutherland Shire 9526 2659 9 9 9 9 9 9 9 9 9 9 9 18803 Home Instead Sydney Eastern Suburbs 1300 791 172 9 9 9 9 9 9 9 9 9 9 9 Specialist dementia care 22089 Home Instead Sydney Hornsby & Hills District 9980 2226 9 9 9 9 9 9 9 9 9 9 9 Specialist dementia care 22093 Home Instead Sydney Inner South West 9194 4146 9 9 9 9 9 9 9 9 9 9 9 Specialist dementia care 22095 Home Instead Sydney Inner West 9123 6997 9 9 9 9 9 9 9 9 9 9 9 63774 Home Instead Sydney North Shore & Northern Beaches 9144 2322 9 9 9 9 9 9 9 9 9 9 9 Specialist dementia care 22091 Home Instead Wollongong 4295 6829 9 9 9 9 9 9 9 9 9 9 9 21505 Home Modification Solutions 9524 1100 9 51760 Home Modifications Australia (MOD.A) 0412 921 221 9 Includes home modifications 19818 Home Nursing Group 1300 698 693 9 9 9 9 9 9 9 9 9 9 9 9 20221 Home Support Services (NSW) 1800 854 300 9 9 9 9 9 9 9 9 9 9 9 9 21871 Homecare Australia 1300 769 620 9 9 9 9 9 9 9 9 42114 HomeMade Support 1300 655 688 9 9 9 9 9 9 9 9 9 9 9 9 9 21, 28 62750 Hunter Community Services 4937 4555 9 9 9 9 9 9 9 9 9 9 9 9 21653 I Hate Cooking - In-home Cooking 0410 526 477 9 9 53390 IC Care 4677 2524 9 9 9 9 21648 Note: 1. Includes services for clients with mental health issues 2.

In-home Care Services

See Definition of Terms pages 214-215

Aged Car e Guide 120 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover NSW & ACT Edition 24
Notes Advert Page DPS Web ID PHONE (02) CHSPFunded Services PrivatelyFundedServicesDVAServicesVHCServicesDementiaCareDomesticAssistanceHealthServicesHomeMaintenance/Gardening Meals&/orShoppingMedicationSupervisionPalliativeCarePersonalCarePharmaceuticalDeliveryRespiteCareSocial&/orRecreational Transport iConnect Life 1800 511 411 9 64461 Illawarra Nutrition and Diet Therapy Service 0402 375 052 9 51802 Infinite Rehab 9052 6996 9 55038 Insideout Assist Support Services 4949 4808 9 9 9 9 9 9 42207 integratedliving Australia Australian Capital Territory 1300 782 896 9 9 9 9 21311 integratedliving Australia New South Wales 1300 782 896 9 9 9 9 9 9 9 9 9 9 9 9 9 Note 1 13980 integratedliving Central Coast (NSW) 1300 782 896 9 9 9 21622 integratedliving Hunter (NSW) 1300 782 896 9 9 9 9 9 38348 integratedliving Illawarra (NSW) 1300 782 896 9 9 9 9 9 STRC 64153 integratedliving Mid North Coast (NSW) 1300 782 896 9 9 9 9 9 64154 Interchange Australia Home Care Packages 1300 112 334 9 9 9 9 9 9 21582 Intereach Aged Care Services 1300 488 226 9 9 9 9 9 9 9 9 9 9 9 9 9 18274 iRehab Exercise Physiology 9613 3751 9 55995 IRT Home Care ACT 13 44 78 9 9 9 9 9 9 9 9 9 9 9 9 47 17223 IRT Home Care Far South Coast 13 44 78 9 9 9 9 9 9 9 9 9 9 9 9 47 38469 IRT Home Care Illawarra 13 44 78 9 9 9 9 9 9 9 9 9 9 9 9 47 13968 ItSoWel Home Support Services 4228 8222 9 9 9 9 9 9 9 9 9 9 21643 IWAA Home Care Services (NSW) 8764 6425 9 9 9 9 9 9 9 9 9 9 9 38678 Jacqueline Taylor Physiotherapist 0401 047 871 9 42251 JewishCare (NSW) Home Support Services 1300 133 660 9 9 9 9 9 9 9 9 9 9 9 14137 JNC Social Support Services 8570 1400 9 9 9 9 21651 Jump Start Therapy Services 0410 309 638 9 42719 Junee Community Centre Services 6924 2666 9 9 9 9 9 9 9 9 9 9 21641 Just Better Care ACT 6280 4070 9 9 9 9 9 9 9 9 9 9 9 35 18774 Just Better Care NSW 1300 587 823 9 9 9 9 9 9 9 9 9 9 9 35 18583 Kate Cares 9387 6100 9 9 9 9 9 9 9 9 9 9 9 9 9 18085 Kendra Boone 0417 423 804 9 53347 KinCare ACT 1300 733 510 9 9 9 9 9 9 9 9 9 9 9 9 9 Note 2 14096 KinCare NSW 1300 733 510 9 9 9 9 9 9 9 9 9 9 9 9 9 Includes transition care services 18253 KinCare Nursing NSW-ACT 1300 733 510 9 9 9 9 9 9 9 9 9 9 9 9 9 9 37481 Kinder Caring Home Nursing 1300 796 675 9 9 9 9 9 9 9 9 9 9 9 9 9 37268 Kingdom Care 1300 012 875 9 9 9 9 9 9 9 9 64569 Kirinari Transport Services 6041 2299 9 9 9 Note 3 38851 KNC Home Care Packages 9988 4966 9 9 9 9 9 9 9 9 9 9 9 9 22191 Kogarah Community Services 9553 6506 9 9 9 9 9 9 9 9 Note 4 21630 Kwan Leung 7901 5876 9 41748 Lawson Physiotherapy and Pilates 4759 1485 9 41732 Leonie's Caring 1800 491 805 9 9 9 9 9 9 9 9 9 9 9 9 65318 Life Without Barriers NSW/ACT 1800 792 359 9 9 9 9 9 9 9 9 9 9 9 62686 Lifebridge Australia 1800 043 186 9 9 9 9 9 9 9 9 9 9 9 42558 Lifepath Care Services 0432 457 083 9 9 9 9 9 9 9 9 65443 Lifetime Connect - Aged Com'ty and Wellness Coffs Harbour 6652 9563 9 9 9 9 9 9 9 9 9 9 9 9 9 21583 Lifetime Connect - Aged Com'ty Wellness Nambucca Valley 6568 2522 9 9 9 9 9 9 9 9 9 9 9 Includes services for VHC & DVA clients 14105 Like Family 1800 545 332 9 9 9 9 9 9 9 9 9 42108 Note: 1. VHC funding only available for nursing services 3. Services Albury, Corowa & Greater Hume areas 2. Includes transition care services, hospital & dementia support 4. CALD; dementia-specific services in Sutherland area

In-home Care Services

See Definition of Terms pages 214-215

AgedCareGuide.com.au 121 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover NSW & ACT Edition 24
Notes Advert Page DPS Web ID PHONE (02) CHSPFunded Services PrivatelyFundedServicesDVAServicesVHCServicesDementiaCareDomesticAssistanceHealthServicesHomeMaintenance/Gardening Meals&/orShoppingMedicationSupervisionPalliativeCarePersonalCarePharmaceuticalDeliveryRespiteCareSocial&/orRecreational Transport LINC Home Support Services 6354 5911 9 9 9 9 38300 Lite n' Easy 13 15 12 9 9 49557 Little Blowhole Physio 0432 151 828 9 51297 Live it up with NurseWatch 9331 3344 9 9 9 9 9 9 9 9 9 22278 LiveBetter NSW 1800 580 580 9 9 9 9 9 9 9 9 9 9 9 9 9 9 13947 Loyal Care 8739 6324 9 9 9 9 9 9 9 9 22116 Lusio Rehab the home of LusioMATE 1300 158 746 9 49573 Mable 1300 736 573 9 9 9 9 9 9 9 9 9 9 9 9 9 21, 28 22109 Macquarie Lodge Aged Care Centre 1300 111 227 9 9 9 9 9 9 9 9 9 9 9 9 9 78 13803 Macquarie Lodge Retirement Village 1300 456 227 9 9 9 9 9 9 9 9 9 9 9 9 9 Home care by Salvos Home Care 78 20834 Maitland Community Care Services 4932 5755 9 9 9 9 9 9 9 9 9 9 9 38917 Masnad Health Clinic 9793 8840 9 9 9 9 42700 MCCI Home & Community Care Services 4229 7566 9 9 9 9 9 9 9 9 9 9 9 22014 McLean Care Home & Community Services 1300 791 660 9 9 9 9 9 9 9 9 9 9 Services New England area 20483 MCWA - Aged Care With A Difference 03 9318 1111 9 9 9 9 9 9 9 9 9 9 9 9 9 Services CALD clients 22041 Meditech Help in the Home 9764 4488 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 20 38305 Mercy Health Home Care Albury 6024 9508 9 9 9 9 9 9 9 9 9 9 9 9 9 9 75 19324 Mercy Health Home Care Canberra 6256 9600 9 9 9 9 9 9 9 9 9 9 9 9 9 9 75 19323 Mercy Health Home Care Young 6384 1010 9 9 9 9 9 9 9 9 9 9 9 9 9 9 75 14086 Mercy Services Community Transport Service 4961 3113 9 9 Note 1 22035 Mercy Services Home Care Packages 4962 6680 9 9 9 9 9 9 9 9 9 9 9 9 9 14171 MidCoast Assist 1300 658 830 9 9 9 9 9 9 9 9 9 21317 Ministry of Cleaning 0470 450 390 9 9 9 61787 Mosman Municipal Council Services for Seniors 9978 4128 9 9 9 9 38419 Mr Meticulous Services - cleaning +house 0402 317 313 9 9 9 9 9 9 66690 MRM Care Consultant 0449 021 261 9 9 9 9 9 9 9 9 9 9 9 66595 MRNC Community Home Support Program 6682 4334 9 9 9 9 9 9 9 9 9 21655 Multicultural Care 9718 6199 9 9 9 9 9 9 9 9 9 9 31 63793 Multicultural Care Home Care Services 9718 6199 9 9 9 9 9 9 9 9 9 9 Allied health services 31 13895 Multicultural Care Short Term Restorative Care 9718 6199 9 9 9 9 9 9 9 9 9 9 9 9 31 21973 Murray River Council Community Programs 1300 087 004 9 9 9 9 9 9 38411 Murrumburrah-Harden Health Service 6380 6600 9 9 9 9 14356 My Family Physio 9999 1547 9 9 9 52310 My Nurse 1300 868 334 9 9 9 Note 2 38806 My Personal Carer 0414 995 822 9 9 9 9 9 9 9 9 9 9 9 52313 Myrtle Cottage 9426 3100 9 9 9 38200 NAC Aged Care Home Support 6226 3799 9 9 9 9 9 9 9 9 9 18278 National 360 NSW 9159 0100 9 63104 Nationwide Care Plus 1300 818 156 9 9 9 9 9 9 9 9 9 9 9 55059 Neighbours Cleaning 1300 136 995 9 9 9 9 64467 New Age Community Services 0412 860 848 9 9 9 9 9 9 9 9 9 9 42 63890 Newcastle District Nursing Services 4953 8444 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 38979 Newcastle Occupational Therapy Practice 0404 294 307 9 42959 NextSense 1300 581 391 9 43388 Nimbin Aged Care & Respite Services 6689 1709 9 9 9 9 9 Respite for carers of ATSI clients 21656 Northern Settlement Serv Multicultural Aged Care 4969 3399 9 9 9 9 9 9 9 9 9 9 9 14154 Note: 1. Services Lake Macquarie & Newcastle LGAs 2. Assessments; wound, bowel, post-op Care

In-home Care Services

See Definition of Terms pages 214-215

Aged Car e Guide 122 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover NSW & ACT Edition 24
Notes Advert Page DPS Web ID PHONE (02) CHSPFunded Services PrivatelyFundedServicesDVAServicesVHCServicesDementiaCareDomesticAssistanceHealthServicesHomeMaintenance/Gardening Meals&/orShoppingMedicationSupervisionPalliativeCarePersonalCarePharmaceuticalDeliveryRespiteCareSocial&/orRecreational Transport Nourish'd Meals 07 3132 3957 9 9 9 9 53721 NovaCare Home Care Packages 1300 363 654 9 9 9 9 9 9 9 9 9 9 9 9 13735 NSW Home Support Services 1300 770 118 9 9 9 19269 NSW Home Support Services 1300 770 118 9 9 9 9 9 9 9 9 9 9 9 9 9 9 41476 Nth Degree Care 9983 9100 9 43024 Nurse Next Door Home Care Services 1300 600 247 9 9 9 9 9 9 9 9 9 9 9 9 9 9 60469 NVC 6598 5000 9 9 9 9 9 9 9 9 9 9 9 9 9 9 38441 Ohana Physiotherapy 07 2140 8090 9 64424 Omnicare Home Modifications & Maint Service 1300 336 488 9 9 22167 Omnicare, Meals Service Port Macquarie 6584 1463 9 9 22166 Optimum Intake 0499 008 451 9 43062 Orana Occupational Therapy 0437 862 385 9 57990 OSAN Ability Assist 1300 799 941 9 9 9 9 9 9 9 9 9 9 40538 OSAN Ability Assist - Queensland 1300 799 941 9 9 9 9 9 9 9 9 9 9 61015 Our Lady of Consolation Home Care Services 9832 4599 9 9 9 13984 Ourcare Services In Home Care 6571 2300 9 9 9 9 9 9 9 9 9 9 9 9 Note 1 21572 Oxley Home Care 9986 2266 9 9 9 9 9 9 9 9 9 9 19151 PAC ACT Home Care Services 1800 722 679 9 9 9 9 9 9 9 9 9 9 21942 PAC Central Coast Home Care Services 1800 722 679 9 9 9 9 9 9 9 9 9 9 9 61773 PAC Eastern Suburbs Home Care Services 1800 722 679 9 9 9 9 9 9 9 9 9 9 9 9 21941 PAC Hunter Home Care Services 1800 722 679 9 9 9 9 9 9 9 9 9 9 9 9 20509 PAC Illawarra Home Care Services 1800 722 679 9 9 9 9 9 9 9 9 9 9 9 21071 PAC Inner West Home Care Services 1800 722 679 9 9 9 9 9 9 9 9 9 9 9 9 20508 PAC New England Home Care Services 1800 722 679 9 9 9 9 9 9 9 9 9 9 9 9 20510 PAC Northern Sydney Home Care Services 1800 722 679 9 9 9 9 9 9 9 9 9 9 9 9 20511 PAC Southern Highlands Home Care Services 1800 722 679 9 9 9 9 9 9 9 9 9 9 9 9 21070 ParaMedical Health 1300 745 768 9 9 9 9 9 9 43105 PAWA Community Care Home Care Packages 9716 0036 9 9 9 9 9 9 9 9 9 9 14175 Pearl Home Care - Central West NSW 0414 256 117 9 9 9 9 9 9 9 9 9 70944 Pearl Home Care - Greater Parramatta NSW 6188 6333 9 9 9 9 9 9 9 9 9 9 9 9 9 9 61772 Pearl Home Care - Murrumbidgee 6971 4242 9 9 9 9 9 9 9 9 9 9 9 9 63889 Pearl Home Care - North Coast NSW 6687 4318 9 9 9 9 63017 Pearl Home Care - NSW Central Coast 4086 9856 9 9 9 9 9 9 9 9 9 9 9 9 9 63089 Pearl Home Care - St George and Sutherland NSW 0459 753 738 9 9 9 9 9 9 9 9 9 9 9 62145 Pearl Home Care - Sydney Eastern Suburbs NSW 0437 067 294 9 9 9 9 9 9 9 9 9 9 9 9 9 9 62146 Pearl Home Care - Sydney Inner West NSW 0411 943 996 9 9 9 9 9 9 9 9 9 9 9 9 9 9 61999 Pearl Home Care - Sydney North West NSW 8606 3505 9 9 9 9 9 9 9 9 9 9 9 9 9 9 62000 Pearl Home Care -Sydney Nthn Beaches and Lwr Nth Shore NSW 8407 9169 9 9 9 9 9 9 9 9 9 9 9 9 9 9 51755 Pearl Home Care - Sydney Outer West NSW 8004 7137 9 9 9 9 9 9 9 9 9 9 51757 Pearl Home Care Canberra ACT 0412 175 848 9 9 9 9 9 9 9 9 9 9 9 9 63020 Pearl Home Care Illawarra and Nowra NSW 4203 4196 9 9 9 9 9 9 9 9 9 9 9 63019 Pearl Home Care Liverpool-Wollondilly NSW 4666 0574 9 9 9 9 9 9 9 9 9 9 9 9 9 63018 Pearl Home Care Newcastle and Hunter 8528 8183 9 9 9 9 9 9 9 9 9 9 64501 People First Healthcare 03 9402 9533 9 9 9 9 9 9 9 9 9 9 9 9 38676 Phoenix Community Project inc Head Office 9576 5045 9 9 9 9 9 9 9 9 9 9 70183 Note: 1. Services clients with early onset dementia

In-home Care Services

See Definition of Terms pages 214-215

AgedCareGuide.com.au 123 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover NSW & ACT Edition 24
Notes Advert Page DPS Web ID PHONE (02) CHSPFunded Services PrivatelyFundedServicesDVAServicesVHCServicesDementiaCareDomesticAssistanceHealthServicesHomeMaintenance/Gardening Meals&/orShoppingMedicationSupervisionPalliativeCarePersonalCarePharmaceuticalDeliveryRespiteCareSocial&/orRecreational Transport Physio Inq 1300 731 733 9 53425 PHYSIOTHERAPY FOCUS 9763 5015 9 69510 Physiotherapy Professionals Parramatta 0479 080 800 9 43173 Pinnacle Community Services Cootamundra 6942 7786 9 9 9 9 9 9 9 9 9 21667 Pinnacle Community Services Leeton 6953 6660 9 9 9 9 9 22070 Pinnacle Community Services Temora 6977 1326 9 9 9 9 9 9 9 9 9 9 9 9 9 21666 Plena Healthcare 13 60 33 9 37938 Podiatry@ Bangor 8544 0329 9 52564 Port Stephens Veterans and Citizens Aged Care Ltd 1800 620 356 9 9 9 9 9 9 9 9 9 9 9 9 9 21606 Premium Aged & Community Services 1300 826 219 9 9 9 9 9 9 9 9 9 9 9 9 9 37539 Prestige Inhome Care Sydney 9387 1039 9 9 9 9 9 9 9 9 9 9 9 9 38923 ProCare Aged & Disability Services Pty Ltd 1800 710 021 9 9 9 9 9 9 9 24 64599 Programmed Care NSW & ACT 13 10 95 9 9 9 9 9 9 9 9 9 9 9 38983 Quantum Reading Learning Vision 1300 883 853 9 9 9 40584 Radiance Hobart Counselling & Self-Development 0409 191 342 9 45784 RaiCare Health Specialist 0410 288 511 9 37916 RCC Aged & Disability Support Services 9533 0100 9 9 9 9 9 21668 Regal Health 9264 4555 9 9 9 9 9 9 9 9 9 9 9 9 9 9 19819 Rehab Solutions 9728 9988 9 43324 Remedy Health Care 1300 734 224 9 9 9 9 9 9 9 9 9 18679 Residential Gardens Home Care Services 8887 5555 9 9 9 9 9 9 9 9 9 9 9 9 9 21066 RFBI Care at Home 1300 848 076 9 9 9 9 9 9 9 9 9 9 9 9 39030 RFBI Care at Home - South Western Sydney 1300 848 076 9 9 9 9 9 9 9 9 9 39031 RFBI Care at Home ACT 1300 848 076 9 9 9 9 9 9 9 9 9 9 9 9 9 Transition care services 21382 RFBI Care at Home NSW 1300 848 076 9 9 9 9 9 9 9 9 9 9 9 9 9 Transition care services 21393 Right at Home - NSW & ACT 1300 363 802 9 9 9 9 9 9 9 9 9 9 9 9 9 Specialists as required 40 62728 Right at Home ACT & Queanbeyan 5127 5198 9 9 9 9 9 9 9 9 9 9 9 40 64211 Right at Home ACT Canberra 5127 5199 9 9 9 9 9 9 9 9 9 9 9 40 64210 Right at Home Central West New South Wales 5301 6418 9 9 9 9 9 9 9 9 9 9 9 Specialists as required 40 63497 Right at Home Gosford 4314 6657 9 9 9 9 9 9 9 9 9 9 9 Specialists as required 40 63494 Right at Home Hunter & Port Stephens 4039 3006 9 9 9 9 9 9 9 9 9 9 9 40 61811 Right at Home Macarthur Penrith 4708 3032 9 9 9 9 9 9 9 9 9 9 9 40 38322 Right at Home Newcastle 4067 5202 9 9 9 9 9 9 9 9 9 9 9 40 61810 Right at Home Northern Rivers 5622 6015 9 9 9 9 9 9 9 9 9 9 9 40 61805 Right at Home Padstow St George 8735 0025 9 9 9 9 9 9 9 9 9 9 9 40 38323 Right at Home RightCare 07 3054 1360 9 9 9 9 9 9 9 9 9 9 40 22069 Right at Home Southern NSW 5963 2600 9 9 9 9 9 9 9 9 9 9 9 40 22068 Right at Home Sydney Central and Eastern Suburbs 9137 1232 9 9 9 9 9 9 9 9 9 9 9 40 38682 Right at Home Sydney Five Dock 8358 7833 9 9 9 9 9 9 9 9 9 9 9 9 40 64212 Right at Home Sydney Inner West 8123 4045 9 9 9 9 9 9 9 9 9 9 9 40 62676 Right at Home Sydney Liverpool 8104 9897 9 9 9 9 9 9 9 9 9 9 9 Specialists as required 40 63495 Right at Home Sydney Lower North Shore 9137 8561 9 9 9 9 9 9 9 9 9 9 9 40 61809 Right at Home Sydney Northern Beaches 8378 4314 9 9 9 9 9 9 9 9 9 9 9 40 38328 Right at Home Sydney Norwest 8660 0065 9 9 9 9 9 9 9 9 9 9 9 40 38320 Right at Home Sydney Parramatta 8613 3022 9 9 9 9 9 9 9 9 9 9 9 Specialists as required 40 63498 Right at Home Sydney Ryde 9137 0582 9 9 9 9 9 9 9 9 9 9 9 9 40 62675 Right at Home Sydney Sutherland Shire 8358 7820 9 9 9 9 9 9 9 9 9 9 9 40 64213

In-home Care Services

See Definition of Terms pages 214-215

Nth-Coffs Harbour, Urunga, Tamworth, Armidale

Nth-Mullumbimby, Byron Bay, Ballina

RSL

Nth - Tweed Heads, Gold Coast

Sth - ACT, Queanbeyan & Yass

Sth - Merimbula, Bega,

Sth-Wagga Wagga, Griffith, Gundagai, Narrandera

Aged Car e Guide 124 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover NSW & ACT Edition 24
Notes Advert Page DPS Web ID PHONE (02) CHSPFunded Services PrivatelyFundedServicesDVAServicesVHCServicesDementiaCareDomesticAssistanceHealthServicesHomeMaintenance/Gardening Meals&/orShoppingMedicationSupervisionPalliativeCarePersonalCarePharmaceuticalDeliveryRespiteCareSocial&/orRecreational Transport Right at Home Sydney The Hills 8660 0064 9 9 9 9 9 9 9 9 9 9 9 40 38329 Right at Home Sydney Upper North Shore 9063 9471 9 9 9 9 9 9 9 9 9 9 9 Specialists as required 40 61813 Royal Rehab 9808 9222 9 43389 Royalty Scope Nursing Services 9538 2379 9 9 9 9 9 9 9 9 9 9 56323 RSL LifeCare at Home Central - Narrabeen 1300 853 146 9 9 9 9 9 9 9 9 9 9 9 9 9 17, 43, 73 19853 RSL LifeCare at Home Central-Tea Gdns, Dungog, Hawks Nest 1300 853 146 9 9 9 9 9 9 9 9 9 9 9 9 9 17, 43, 73 38178 RSL LifeCare at Home Nth- Casino,
1300 853 146 9 9 9 9 9 9 9 9 9 9 9 9 9 17, 43, 73 38181 RSL LifeCare at Home
1300 853 146 9 9 9 9 9 9 9 9 9 9 9 9 9 17, 43, 73 21316 RSL LifeCare
Home
1300 853 146 9 9 9 9 9 9 9 9 9 9 9 9 9 17, 43, 73 19852
Kyogle, Lismore
at
LifeCare
Home
at
1300 853 146 9 9 9 9 9 9 9 9 9 9 9 9 9 17, 43, 73 22336
Home
RSL LifeCare at
1300 853 146 9 9 9 9 9 9 9 9 9 9 9 9 17, 43, 73 20192 RSL LifeCare at Home South - Kandos 1300 853 146 9 9 9 9 9 9 9 9 9 9 9 9 9 17, 43, 73 13533
Home
RSL LifeCare at
Eden 1300 853 146 9 9 9 9 9 9 9 9 9 9 9 9 9 17, 43, 73 13974 RSL LifeCare at Home
1300 853 146 9 9 9 9 9 9 9 9 9 9 9 9 9 17, 43, 73 20194 RSL LifeCare At Home Yamba 1300 853 146 9 9 9 9 9 9 9 9 9 17, 43, 73 38841 Rubies Nursing Private 1300 651 649 9 9 9 9 9 9 9 9 9 9 40616 Rubies Nursing Private - Marsden Business Park 1300 651 649 9 9 9 9 9 9 9 9 9 9 61020 Rumbalara Positive Ageing & Disability Services 03 5822 2866 9 9 9 9 9 17638 Rural and Regional Therapy Services (RAR Therapy) 1800 734 466 9 64344 Safety and Mobility 9983 9520 9 43412 Salvos Home Care ACT 1300 111 227 9 9 9 9 9 9 9 9 9 9 9 9 9 Note 1 78 62193 Salvos Home Care NSW 1300 111 227 9 9 9 9 9 9 9 9 9 9 9 9 9 Note 1 78 38376 Sapphire Coast Community Aged Care 6492 7777 9 9 9 9 9 9 9 9 9 9 9 9 9 9 13257 SCCBH Home Maintenance Services 08 8080 1850 9 9 38444 SchemeWise 1300 785 567 9 52762 Scope Home Access 1300 765 887 9 9 9 21657 Scovier Care 9098 4850 9 9 9 9 9 9 9 9 9 63141 Seating Matters 1300 001 050 9 40570 Senior Helpers Wollongong 4200 1386 9 9 9 9 9 9 9 9 9 9 38421 Sharon Trueman 0425 328 153 9 43887 Simply Helping Central Coast 4326 9030 9 9 9 9 9 9 9 9 9 27 64592 Simply Helping Goulburn Valley 03 5795 1635 9 9 9 9 9 9 9 9 9 9 9 Post-hospital support 27 21883 Simply Helping Illawarra 4244 3470 9 9 9 9 9 9 9 9 9 9 27 21256 Simply Helping Liverpool 0479 070 119 9 9 9 9 9 9 9 27 63948 Simply Helping Loddon Mallee 03 5486 0203 9 9 9 9 9 9 9 9 9 9 Post-hospital support 27 20278 Simply Helping Sydney West 9623 6655 9 9 9 9 9 9 9 9 9 9 27 38805 Simply Nutrition Dietitians 1300 380 694 9 60946 Sistability 1300 131 096 9 9 9 9 9 9 52817 Snowy Monaro Regional Council Com'ty Support Serv ComPacks Program 6455 4010 9 9 9 9 9 9 9 9 9 9 19291 Snowy Monaro Regional Council Com'ty Support Serv HCPs 6451 1059 9 9 9 9 9 9 9 9 9 9 9 9 9 13935 Solve-TAD 1300 663 243 9 47288 Note: 1. Mobility equipment & assistive technology

In-home Care Services

See Definition of Terms pages 214-215

AgedCareGuide.com.au 125 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover NSW & ACT Edition 24
Notes Advert Page DPS Web ID PHONE (02) CHSPFunded Services PrivatelyFundedServicesDVAServicesVHCServicesDementiaCareDomesticAssistanceHealthServicesHomeMaintenance/Gardening Meals&/orShoppingMedicationSupervisionPalliativeCarePersonalCarePharmaceuticalDeliveryRespiteCareSocial&/orRecreational Transport Southern Cross Aged Support Services 1800 989 000 9 9 9 9 9 9 9 9 9 14152 Southern Cross Care Home Services 1800 870 427 9 9 9 9 9 9 9 9 9 9 9 9 Services vary depending on location 41 21527 Southern Highlands Home Care (SHHC) 4861 1329 9 9 9 9 9 9 9 9 9 38449 St Andrew's Village 6686 1500 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 13751 St Carthage's Community Care 6620 0000 9 9 9 9 9 9 9 13934 St Luke's Care Home and Community Services 9356 0305 9 9 9 9 9 9 9 9 9 9 14087 St Luke's Private Home Care 9356 0305 9 9 9 9 9 9 9 9 9 9 9 20787 St Simeon Healthcare 8645 4010 9 9 9 9 9 9 9 9 9 9 43604 St Vincent's Care - Home Care Sydney 1300 703 346 9 9 9 9 9 9 9 9 9 9 9 9 7 21965 St. Basil's In Home Care 9784 3280 9 9 9 9 9 9 9 9 9 9 9 9 9 21537 Start Nursing Services 8883 3207 9 9 9 9 9 9 9 9 9 38518 Stryder Community Transport 9816 5000 9 9 9 9 62047 Sue Mann Nursing & Community Care 1300 241 300 9 9 9 9 9 9 9 9 9 9 9 9 9 Services for VHC & DVA clients 14088 Sunrise SL Tuncurry Home Care Services 5528 5001 9 9 9 9 9 9 9 9 9 9 9 9 9 18996 Support Space 0451 335 952 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 64587 Suzanne Vandeleur 0408 059 395 9 54699 Sydney Community Services Home Care Services 9427 6425 9 9 9 9 9 9 9 9 9 9 9 9 22174 Sydney Multicultural Community Services 9663 3922 9 9 9 9 9 9 9 9 9 43664 Sydney Physios and Allied Health 9620 9897 9 61863 SydWest Multicultural Services Aged Care Services 9621 6633 9 9 9 9 9 9 9 9 Services CALD clients and their carers 13981 Tablelands Community Support 6778 6450 9 9 9 9 9 9 9 9 9 13928 TabTimer - helping to keep people on time 1300 822 846 9 9 9 9 9 19268 Tania Hillman Nutrition & Dietetics 0412 558 918 9 43703 Tender Loving Cuisine Australia Pty Ltd 1800 801 200 9 63101 Tenterfield Total Care 6736 4947 9 9 9 9 9 9 9 9 9 9 9 21579 The Benevolent Society - CHSP Home Support Serv-New England 1800 236 762 9 9 Housing assistance 39010 The Benevolent Society - CHSP Home Support Serv-Nthn Sydney 1800 236 762 9 9 9 39002 The Benevolent Society - CHSP Home Support Serv-Wstn Sydney 1800 236 762 9 9 39004 The Benevolent Society - CHSP Home Support Serv-Sth Est Sydney 1800 236 762 9 9 9 9 9 9 Housing assistance 38997 The Benevolent Society - Com'ty Care-Sth Wst Sydney/Sthn Highlands 1800 236 762 9 9 9 9 9 9 9 9 20684 The Benevolent Society - HCP-Hawkesbury/Blue Mtns 1800 236 762 9 9 9 9 9 9 9 9 9 14062 The Benevolent Society - HCP - Sthn Sydney/Inner Wst 1800 236 762 9 9 9 9 9 9 9 9 9 14064 The Benevolent Society - HCPs 1800 236 762 9 9 9 9 9 9 9 9 9 14063 The Benevolent Society - HCPs - Eastern Suburbs 1800 236 762 9 9 9 9 9 9 9 9 18970 The Benevolent Society - HCPs - New England/Tamworth 1800 236 762 9 9 9 9 9 9 9 9 20769 The Benevolent Society - Home Support Serv - Central West 1800 236 762 9 9 Care Finder program; CHSP allied health 39009 The Benevolent Society - Home Support Serv - Far North Coast 1800 236 762 9 9 CHSP allied health 39008 The Benevolent Society - Home Support Services - Nepean/Blue Mountains/Hawkesbury 1800 236 762 9 9 Care Finder program; CHSP respite 39000 The Benevolent Society - Nthn Beaches Food Service 1800 236 762 9 9 38996 The Benevolent Society - Private Home Care Serv - Sydney Metro 1800 236 762 9 9 9 9 9 9 9 9 9 9 39012

In-home Care Services

See Definition of Terms pages 214-215

Aged Car e Guide 126 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover NSW & ACT Edition 24
Notes Advert Page DPS Web ID PHONE (02) CHSPFunded Services PrivatelyFundedServicesDVAServicesVHCServicesDementiaCareDomesticAssistanceHealthServicesHomeMaintenance/Gardening Meals&/orShoppingMedicationSupervisionPalliativeCarePersonalCarePharmaceuticalDeliveryRespiteCareSocial&/orRecreational Transport The Benevolent Society - STRC - Nepean 1800 236 762 9 Note 1 39011 The Brainary 03 5229 2260 9 40690 The CareSide 1300 854 080 9 9 9 9 9 9 9 9 9 9 9 9 9 38183 The Co-operative Life 9698 7194 9 9 9 9 9 9 9 9 9 38414 The Cooperative Life 9698 7194 9 9 9 9 9 9 9 9 21047 The Diabetes Kitchen 1300 798 908 9 70090 The Good Meal Co. 1800 155 255 9 9 64543 The INS Group 4254 6226 9 40696 The Next Chapter Decluttering 0439 387 275 9 63103 The Physio Movement – Woolgoolga + Yamba ~ NSW 6654 0237 9 63909 Therapeutic Pillow International 03 8585 6685 9 40712 Therapy Alliance Group 1300 661 945 9 44825 Therapy Pro 1300 004 414 9 43825 Three Strand Home Care Service 0401 380 121 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 41523 TransCare Hunter Limited 6545 3113 9 9 9 9 9 9 9 9 9 21645 Tumbarumba Multi Service Outlet 6948 9161 9 9 9 9 9 9 9 21646 Ulladulla Podiatry 4454 0344 9 51961 UniOasis Therapy 1800 592 214 9 53151 Unique Care and Accommodation 0481 054 899 9 9 9 9 9 9 9 9 9 9 40726 Uniting Healthy Living For Seniors 1800 864 846 9 9 9 3 61692 Uniting Home & Community Care ACT 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 9 3 63760 Uniting Home & Community Care NSW 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 9 9 3 63761 Uniting Home and Community Care Berrigan 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 9 9 3 21634 Uniting Home Care ACT & The Southern Tablelands 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 3 64266 Uniting Home Care Central Coast 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 3 64258 Uniting Home Care Central West 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 9 9 3 64267 Uniting Home Care Clarence Valley 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 9 3 64261 Uniting Home Care Eastern Suburbs 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 3 64245 Uniting Home Care Far North Coast 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 9 3 64259 Uniting Home Care Far South 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 9 3 64265 Uniting Home Care Far West 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 9 3 64269 Uniting Home Care Hills District 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 9 3 64256 Uniting Home Care Hunter 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 9 3 64257 Uniting Home Care Illawarra 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 9 3 64263 Uniting Home Care Inner West 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 9 3 64250 Uniting Home Care Lower North Shore 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 9 3 64248 Uniting Home Care Mid North Coast 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 9 3 64260 Uniting Home Care Nepean 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 9 3 64255 Uniting Home Care New England 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 9 3 64262 Uniting Home Care Northern Beaches 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 9 3 64249 Uniting Home Care Northern Sydney 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 9 9 3 64246 Uniting Home Care Riverina 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 9 3 64268 Uniting Home Care Shoalhaven 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 9 3 64264 Uniting Home Care South Sydney 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 9 3 64253
1. Short-term health professional Intervention
Note:

In-home Care Services

See

AgedCareGuide.com.au 127 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover NSW & ACT Edition 24
Notes Advert Page DPS Web ID PHONE (02) CHSPFunded Services PrivatelyFundedServicesDVAServicesVHCServicesDementiaCareDomesticAssistanceHealthServicesHomeMaintenance/Gardening Meals&/orShoppingMedicationSupervisionPalliativeCarePersonalCarePharmaceuticalDeliveryRespiteCareSocial&/orRecreational Transport Uniting Home Care South West Sydney 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 3 64252 Uniting Home Care Sutherland Shire 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 9 3 64251 Uniting Home Care Sydney Central 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 3 64271 Uniting Home Care Upper Lachlan 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 9 3 64270 Uniting Home Care Upper North Shore 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 9 3 64247 Uniting Home Care Western Sydney 1800 864 846 9 9 9 9 9 9 9 9 9 9 9 9 3 64254 Uniting Seniors Gym - Beverly Hills 1800 864 846 9 9 Virtual Exercise classes 3 63327 Uniting Seniors Gym - Canberra 1800 864 846 9 9 Virtual Exercise classes 3 61705 Uniting Seniors Gym - Chatswood 1800 864 846 9 9 Virtual Exercise classes 3 63326 Uniting Seniors Gym - Gerringong 1800 864 846 9 9 Virtual Exercise classes 3 63329 Uniting Seniors Gym - Lilyfield 1800 864 846 9 9 Virtual Exercise classes 3 63324 Uniting Seniors Gym - Normanhurst 1800 864 846 9 9 Virtual Exercise classes 3 63325 Uniting Seniors Gym - Orange 1800 864 846 9 9 Virtual Exercise classes 3 63330 Uniting Seniors Gym - Waverley 1800 864 846 9 9 Virtual Exercise classes 3 63323 Uniting Seniors Gym - Westmead 1800 864 846 9 9 Virtual Exercise classes 3 63328 UPA Dubbo Home Care Services 5852 4753 9 9 9 19563 UPA Riverina Murray Home Care Services 6057 7250 9 9 9 9 9 9 9 9 9 9 9 9 9 13894 UPA Wagga Wagga Home Care Services 6921 3219 9 9 9 9 9 9 9 9 9 9 9 9 9 20771 Upper Lachlan Community Care 4832 2399 9 9 9 9 9 9 9 9 9 9 9 9 9 9 38496 Vision Australia (ACT) 1300 847 466 9 9 Note 1 21576 Vision Australia Home Support Services (NSW) 1300 847 466 9 9 9 Note 1 21578 Vivir healthcare 1300 184 847 9 64366 Walk Easy Pedorthics Australia 6766 3153 9 9 40736 Warrigal Albion Park Rail 1800 927 744 9 9 9 9 9 9 9 9 13664 Warrigal Calwell 1800 927 744 9 9 9 9 9 9 9 9 9 20639 Warrigal Home Services Queanbeyan 1800 927 744 9 9 9 9 9 9 9 13782 Warrigal Stirling 1800 927 744 9 9 9 9 9 9 9 9 9 9 9 Physiotherapy, podiatry and dietician 20135 Warringah Place Retirement Village 9971 1933 9 9 9 9 9 9 9 9 9 9 9 9 9 Home care by Salvos Home Care 78 14214 Warrumbungle Community Care Coolah 6378 5130 9 9 9 9 9 9 9 9 9 21647 Warrumbungle Community Care Coonabarabran 6849 2200 9 9 9 9 9 9 9 9 9 21609 Wendy's Home Care 4587 5999 9 9 9 9 9 9 9 9 9 9 19272 Wenonah Lodge 6374 2088 9 9 9 9 9 9 9 13078 Wesley Home Care Central Coast & Newcastle 4352 3880 9 9 9 9 9 9 9 22170 Wesley Home Care Far North Coast 6588 1745 9 9 9 9 9 9 9 9 9 9 9 9 9 9 Note 2 13991 Wesley Home Care Illawarra 8522 2200 9 9 9 9 9 9 9 9 22169 Wesley Home Care Inner West 9641 7088 9 9 9 9 9 9 9 9 9 9 9 Privately funded services available 13931 Wesley Home Care Mid North Coast 6588 1705 9 9 9 22173 Wesley Home Care Northern Sydney & Nthn Beaches 9263 5166 9 9 9 9 9 9 9 13927 Wesley Home Care South East Sydney 8522 2200 9 9 9 9 9 9 9 9 9 9 14151 Wesley Home Care South West Sydney 9641 7088 9 9 9 9 9 9 9 9 9 9 64647 Wesley Home Care Western Sydney 8887 4977 9 9 9 9 9 9 9 13986 Wesley Mission Home Modification & Maintenance Serv 9804 5266 9 9 20209 Whiddon Easton Park 1300 738 388 9 9 9 9 9 9 9 9 14205 Note: 1. Services clients with blindness or low vision 2. Shor t-term restorative care
Definition of Terms pages 214-215

In-home Care Services

Abbreviations

Aged Car e Guide 128 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover NSW & ACT Edition 24
Definition of Terms pages 214-215 Notes Advert Page DPS Web ID PHONE (02) CHSPFunded Services PrivatelyFundedServicesDVAServicesVHCServicesDementiaCareDomesticAssistanceHealthServicesHomeMaintenance/Gardening Meals&/orShoppingMedicationSupervisionPalliativeCarePersonalCarePharmaceuticalDeliveryRespiteCareSocial&/orRecreational Transport
See
(HC) High Care (LC) Low Care AC Aged Care ACAT Aged Care Assessment Team ACF Aged Care Facility Aged Care Service Aged Care Service(s) Apts Apartments Assoc Association ATSI Aboriginal, Torres Strait Islander Aust Australia(n) CALD Culturally and Linguistically Diverse CBC Centre Based Care CC Community Care/Care Community CDC Consumer Directed Care CHSP Commonwealth Home Support Programme Cncl Council Cnr Corner Com’ty Community Coop Cooperative Corp Corporation CS Community Service(s) Ct Court Ctr Centre D Divider DAP Daily Accommodation Payment DBMAS Dementia Behaviour Management Advisory Service Dem Dementia Dis Disability Dist District DRC Day Respite Centre DTC Day Therapy Centre DVA Department of Veterans’ Affairs Estn Eastern Fac Facility Fmr Former Gdns Gardens HC or H/Care Home Care HS or H/Serv Health Service(s) HCC Home Care Community HCP Home Care Package(s) HCP 1 Home Care Package Level 1 HCP 2 Home Care Package Level 2 HCP 3 Home Care Package Level 3 HCP 4 Home Care Package Level 4 HCS Home Care Service(s) HCSS Home & Carer Support Service(s) HL Healthy Living Hlth Health Hosp Hospital HSP/S Home Support Program/Service(s) HSS Home Support Services(s) IBC Inside Back Cover IFC Inside Front Cover IHC In Home Care IL Independent Living ILU Independent Living Unit(s) Indep Independent IT Information Technology LGA Local Government Area(s) LGBTIQ Lesbian Gay Bisexual Transgender Intersex Questioning LHD Local Health District Lwr Lower Maint Maintenance Mem Memorial Metro Metropolitan MPHS Multi Purpose Health Service MPS Multi Purpose Service Mt Mount NH or N/Home Nursing Home N/hood Neighbourhood NESB Non-English Speaking Background NRAS National Rental Affordability Scheme Nth(n) North(ern) NW North West OBC Outside Back Cover PAG Planned Activity Group(s) Pk Park Prog Program(s) Pt Port Pnt Point RAC Residential Aged Care RAD Refundable Accommodation Deposit RAS Regional Assessment Service RC Residential Care Reg Regional Res Residential RLU Retirement Living Unit(s) RV Retirement Village SBRT Severe Behaviour Response Teams SE South East(ern) Serv Service(s) SL Supported Living Soc Social SRS Supported Residential Service SSG Social Support Group(s) Sth South Sthn Southern STRC Short Term Restorative Care Supp Support/Supported SW South West(ern) Tce Terrace TCP Transition Care Program(s) VHC Veterans’ Home Care Vlg Village W/Centre Wellness Centre Wstn Western Whiddon Grafton 1300 738 388 9 9 9 9 9 9 9 9 13828 Whiddon Hornsby 1300 738 388 9 9 9 9 9 9 9 9 13796 Whiddon Kyogle 1300 738 388 9 9 9 9 9 9 9 9 13965 Whiddon Laurieton 1300 738 388 9 9 9 9 9 9 9 9 13962 Whiddon Maclean 1300 738 388 9 9 9 9 9 9 9 9 13805 Whiddon Moree 1300 738 388 9 9 9 9 9 9 9 9 13226 Whiddon Narrabri Jessie Hunt 1300 738 388 9 9 9 9 9 9 9 9 14034 Whiddon Redhead Community Care 1300 738 388 9 9 9 9 9 9 9 9 13728 Whiddon Tweed Heads Community Care 1300 738 388 9 9 9 9 9 9 9 9 20142 Whiddon Wingham 1300 738 388 9 9 9 9 9 9 9 9 13070 Wollongong Speech Pathology 0418 476 235 9 44028 Woodport Aged Care Centre 1300 111 227 9 9 9 9 9 9 9 9 9 9 9 9 9 78 13107 Woodport Retirement Village 4365 9373 9 9 9 9 9 9 9 9 9 9 9 9 9 Home care by Salvos Home Care 78 20832 Woonona Physiotherapy & Sports Injury Clinic 4284 4432 9 53066 Wyanga Aboriginal Aged Care Program 9319 7175 9 9 9 9 9 9 9 9 9 9 9 9 14142 Yass Valley Aged Care 6226 2030 9 9 13381 Your Aged Care at Home 8764 3669 9 9 9 9 9 9 9 9 9 9 9 9 14103 Your Side Australia Aged Care Services 1300 134 332 9 9 9 9 9 9 9 9 9 9 9 Services for carers of CALD clients 21644 Zenn Ability 9053 7613 9 9 9 9 9 9 9 9 9 9 9 9 62745
129 www.AgedCareGuide.com.au

C K A G E S

New South Wales & ACT

Home Care Packages directory –Approved Providers

Home Care Package (HCP) approved providers offer home care and support services to members of the community who live at home.

If you’ve been approved for a government-funded Home Care Package of any type, you may approach any Home Care Package approved provider to provide the services you need.

Some providers may only provide services in one region while others can service multiple areas. On the following pages you’ll find alphabetical lists of approved providers in NSW and ACT.

To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages.

The list on page 131 is a quick reference guide to help you find in which group council districts are listed. For example Central Coast LGA is grouped under Northern Sydney.

The colour-coded maps on pages 132–133 show you which council districts are grouped together.

How to read the HCP table

The table on the next few pages lists Home Care Packages approved providers in alphabetical order, detailing the Home Care Packages level they offer and if they offer any package supplements.

Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au.

The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance. The hours of care are increased at each level of care, i.e. more hours of care and services are provided under Home Care Package Level 4 and the least under Home Care Package Level 1. Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only.

Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y or for people who live in rural, remote or isolated areas t. The cultural environment g indicates providers offering services for people from culturally diverse backgrounds.

Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

130 NSW & ACT Edition 24 Aged Car e Guide HCPs
H O M E C A R E P A

The index below provides you with an alphabetised list of councils and the regions they are grouped in.

Council District Sydney Metro

Bayside South Eastern Sydney

Blacktown Western Sydney

Blue Mountains Western Sydney

Burwood Inner Western Sydney

Camden South Western Sydney

Campbelltown South Western Sydney

Canada Bay Inner Western Sydney

Canterbury-Bankstown Inner Western Sydney

Central Coast Northern Sydney

Cumberland Western Sydney

Fairfield South Western Sydney

Georges River South Eastern Sydney

Council District Regional NSW

ACT ACT

Albury South Western NSW

Armidale Northern NSW

Ballina Northern NSW

Balranald Western NSW

Bathurst Western NSW

Bega Valley Southern NSW

Bellingen Northern NSW

Berrigan South Western NSW

Bland South Western NSW

Blayney Western NSW

Bogan Western NSW

Bourke Western NSW

Brewarrina Western NSW

Broken Hill Western NSW

Byron Northern NSW

Cabonne Western NSW

Carrathool South Western NSW

Central Darling Western NSW

Cessnock Northern NSW

Clarence Valley Northern NSW

Cobar Western NSW

Coffs Harbour Northern NSW

Coolamon South Western NSW

Coonamble Western NSW

Cootamundra-Gundagai South Western NSW

Cowra Western NSW

Dubbo Western NSW

Dungog Northern NSW

Edward River South Western NSW

Eurobodalla Southern NSW

Federation South Western NSW

Council District Sydney Metro

Hawkesbury

Hornsby

Hunters Hill

Inner West

Ku-ring-gai

Lane Cove

Lithgow

Liverpool

Mosman

North Sydney

Northern Beaches

Parramatta

Western Sydney

Northern Sydney

Northern Sydney

Inner Western Sydney

Northern Sydney

Northern Sydney

Western Sydney

South Western Sydney

Northern Sydney

Northern Sydney

Northern Sydney

Western Sydney

Council District Regional NSW

Forbes Western NSW

Gilgandra

Glen Innes Severn

Goulburn-Mulwaree

Greater Hume

Griffith

Gunnedah

Gwydir

Hay

Hilltops

Inverell

Junee

Kempsey

Kiama

Kyogle

Lachlan

Lake Macquarie

Leeton

Lismore

Liverpool Plains

Lockhart

Maitland

Mid Coast

Mid Western

Moree Plains

Murray River

Murrumbidgee

Muswellbrook

Nambucca

Narrabri

Narrandera

Narromine

Council District Sydney Metro

Penrith

Randwick

Ryde

Strathfield

Sutherland

Sydney

Western Sydney

South Eastern Sydney

Northern Sydney

Inner Western Sydney

South Eastern Sydney

Inner Western Sydney

The Hills Western Sydney

Waverley

Willoughby

Wingecarribee

Wollondilly

Woollahra

Council District

Western NSW

Northern NSW

Southern NSW

South Western NSW

South Western NSW

Northern NSW

Northern NSW

South Western NSW

South Western NSW

Northern NSW

South Western NSW

Northern NSW

Southern NSW

Northern NSW

Western NSW

Northern NSW

South Western NSW

Northern NSW

Northern NSW

South Western NSW

Northern NSW

Northern NSW

Western NSW

Northern NSW

South Western NSW

South Western NSW

Northern NSW

Northern NSW

Northern NSW

South Western NSW

Western NSW

South Eastern Sydney

Northern Sydney

South Western Sydney

South Western Sydney

South Eastern Sydney

Regional NSW

Newcastle Northern NSW

Oberon

Orange

Parkes

Port Macquarie-Hastings

Port Stephens

Queanbeyan-Palerang

Western NSW

Western NSW

Western NSW

Northern NSW

Northern NSW

Southern NSW

Richmond Valley Northern NSW

Shellharbour

Shoalhaven

Singleton

Snowy Monaro

Snowy Valleys

Tamworth

Temora

Tenterfield

Tumbarumba

Tweed

Upper Hunter

Upper Lachlan

Uralla

Wagga Wagga

Walcha

Walgett

Southern NSW

Southern NSW

Northern NSW

Southern NSW

South Western NSW

Northern NSW

South Western NSW

Northern NSW

South Western NSW

Northern NSW

Northern NSW

Southern NSW

Northern NSW

South Western NSW

Northern NSW

Western NSW

Warren Western NSW

Warrumbungle

Weddin

Wentworth

Wollongong

Yass Valley

Western NSW

Western NSW

Western NSW

Southern NSW

Southern NSW

NSW & ACT Edition 24 131 AgedCareGuide.com.au

provide

(ACT).

South

South

132 NSW & ACT Edition 24 Aged Car e Guide COBAR BOURKE HAY WALGETT BOGAN LACHLAN CARRATHOOL BREWARRINA BLAND MOREE PLAINS WARREN GWYDIR INVERELL COONAMBLE PARKES WALCHA ACT CABONNE CLARENCE VALLEY TENTERFIELD LITHGOW UPPER LACHLAN NARROMINE SINGLETON OBERON WEDDIN GILGANDRA KYOGLE URALLA COWRA SHOALHAVEN KEMPSEY TEMORA YASS VALLEY JUNEE GREATER HUME LOCKHART BERRIGAN BLAYNEY TWEED WARRUMBUNGLE BEGA VALLEY TAMWORTH UPPER HUNTER MID WESTERN WAGGA WAGGA NARRANDERA GLEN INNES SEVERN EUROBODALLA DUNGOG COOLAMON MUSWELLBROOK WOLLONDILLY BATHURST GRIFFITH CESSNOCK WINGECARRIBEE RICHMOND VALLEY GOULBURNLEETON BELLINGEN LISMORE NAMBUCCA BLUE BYRON COFFS HARBOUR BALLINA WOLLONGONG KIAMA ALBURY MAITLAND LAKE MACQUARIE ORANGE SHELLHARBOUR NEWCASTLE LIVERPOOL PLAINS NARRABRI GUNNEDAH PORT STEPHENS MOUNTAINS FORBES MULWAREE PORT MACQUARIE-HASTINGS DUBBO ARMIDALE MID COAST HAWKESBURY CENTRAL COAST SNOWY MONARO QUEANBEYANPALERANG SNOWY VALLEYS HILLTOPS COOTAMUNDRAGUNDAGAI FEDERATION MURRUMBIDGEE EDWARD RIVER MURRAY RIVER
See Sydney Inset CENTRAL DARLING UNINCORPORATED NSW BROKEN HILL WENTWORTH BALRANALD Australian Capital Territory Northern NSW  Southern NSW South Western NSW  Western NSW Inner Western Sydney
Sydney
These maps
you with a geographical reference to the LGA areas in New South Wales (NSW) and the Australian Capital Territory
Northern
Eastern Sydney
Western Sydney
Sydney Greater Sydney Metropolitan Regional NSW
Western

Sydney Inset Sydney

Inset

NSW & ACT Edition 24 133 AgedCareGuide.com.au Sydney SYDNEY RANDWICK CANADA BAY STRATHFIELD WOOLLAHRA MOSMAN LANE COVE WAVERLEY NORTH SYDNEY BURWOOD HUNTERS HILL INNER WEST GEORGES RIVER BAYSIDE WARRINGAH HORNSBY PENRITH LIVERPOOL CAMDEN CAMPBELLTOWN BLACKTOWN SUTHERLAND FAIRFIELD THE HILLS CUMBERLAND PARRAMATTA CANTERBURYBANKSTOWN RYDE NORTHERN BEACHES WILLOUGHBY KU-RING-GAI
Detail
See Sydney Detail Inset

General packages suitable for all eligible clients

Packages for people with dementia

These icons help you find the packages that are most suitable for you.

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

Packages for people who live in rural, remote or isolated areas

Packages for veterans

134 NSW & ACT Edition 24 Aged Car e Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover e
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g Cultural environment Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER PHONE (02) Home Care Packages Levels Home Care Packages Supplement Notes Advert Page DPS Web ID 1300 434 159 info@amazingprocare.com.au www.amazingprocare.com.au We’re your local provider, we value your independence and strive to ensure you continue to enjoy the comforts of your own space. Let us support your journey. Are you searching for the leading Home Care Package provider? Look No Further!     365 Care 1300 365 248 1234 8Z 21850      3Bridges Community Home Care Packages 1300 327 434 1234 8ZeYtR 20764      Abel Tasman Community Care 9645 3388 1234 8Z 22118      Abigail Mamas Healthcare Services Pty Lt 0401 093 396 34 8g Note 1 65824      ADS Care 8677 0093 1234 8Zg Note 2 33 38978  Adssi In-home Support Home Care Packages 1300 578 478 1234 8Zeg ATSI, CALD, LGBTIQ 13889   Advance Diversity Services Help at Home Services 9136 4788 1234 8Zg Note 3 14045      Alliance Community 1300 769 155 1234 8 40939   Alliance Community (NSW) 1300 769 155 1234 8ZeR 18529  Amazing ProCare - NSW Central Coast 4346 4080 1234 8ZeYtR 37 70962  Anglican Care Home Care Central Coast Region 1800 733 553 1234 8ZR 19235  Anglicare At Home Southern Region 1300 111 278 1234 8ZetRg CALD 5 13230      Anglicare At Home Sydney Metropolitan Region 1300 111 278 1234 8ZeR Multicultural 5 14097      ANHF Home Care Services 9784 0868 1234 8Zeg Chinese, Vietnamese 19304  annecto at Home Support Inner West Sydney 1800 266 328 1234 8Zetg ATSI, CALD, LGBTIQ 21546  annecto at Home Support Nepean 1800 266 328 1234 8Zetg ATSI, CALD, LGBTIQ 21548   annecto at Home Support South East Sydney 1800 266 328 1234 8Zetg ATSI, CALD, LGBTIQ 21550  annecto at Home Support South West Sydney 1800 266 328 1234 8Zetg ATSI, CALD, LGBTIQ 21551    annecto at Home Support Western Sydney 1800 266 328 1234 8Zetg ATSI, CALD, LGBTIQ 20772      Ashlee Judd 1300 364 243 1234 t 69490  At Home Services Feros Care Central Coast (NSW) 1300 763 583 1234 8 21469  At Home Services Feros Care Inner West Sydney 1300 763 583 1234 8 21472   At Home Services Feros Care Northern Sydney 1300 763 583 1234 8ZeR 20731   At Home Services Feros Care South East Sydney 1300 763 583 1234 8 21473   At Home Services Feros Care South West Sydney 1300 763 583 1234 8 21474      Athena Nursing Care 0416 439 554 1234 8Z 61783      Australian Chinese Community Association City Centre 9281 1377 1234 8ZeYg Note 4 14143      Australian Chinese Community Association Northern Centre 9412 3488 1234 8ZeYg Note 4 22012      Australian Chinese Community Association Western Centre 9687 8981 1234 8ZeYg Note 5 18277      Australian Unity Home Care Services 1300 160 170 123 8Z 66 41062     Baldwin Living HomeServe New South Wales 1800 911 989 1234 8ZR 22073 Note: 1. African, Arabic, Asian, Austrian, Nthn European 3. Arabic, Chinese, European, Macedonian, Russian 5. Asian, CALD, Chinese, Indo-Chinese, LGBTIQ, Vietnamese 2. Chinese, Indian, Nepalese 4. Chinese, Indo-Chinese, Korean, LGBTIQ
NSW & ACT Edition 24 135 AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER PHONE (02) Home Care Packages Levels Home Care Packages Supplement Notes Advert Page DPS Web ID     Bankstown City Aged Care Home Based Services 8717 0180 1234 8ZeR 14095  Bankstown Womens Health Centre 9790 1378 1234 e 62796      Bannister In Home Care (NSW) 1300 368 991 1234 8Ze 36 20709      BaptistCare At Home NSW 1300 275 227 1234 8ZeYtR 13893   Beauty Point Retirement Resort 8708 4700 1234 8 21819  Bethel Home Care 9797 3600 1234 8 13054  Better Connected Community Services Home Care Packages 9024 5500 1234 8Zeg Note 1 20465    Better In-Home Care 9051 1000 1234 8ZeR 22006      Better Living Home Care Packages (NSW) 1300 307 344 1234 8Z 22198      Bolton Clarke At Home Support (NSW) 1300 665 444 1234 8Ze 37837  Bolton Clarke Central Coast At Home Support 1300 665 444 1234 8ZeRg CALD, LGBTIQ 21320      Bolton Clarke Hunter At Home Support 1300 665 444 1234 8Z 18365      Bolton Clarke Illawarra At Home Support 1300 665 444 1234 8ZetRg CALD, LGBTIQ 21321      Bolton Clarke Sydney At Home Support 1300 665 444 1234 8ZetRg CALD, LGBTIQ 19825    Bower YNA 9222 9638 1234 8ZR 19241  Bungree Aboriginal Association Home Care Packages 4350 0100 1234 8g ATSI 13890      Calvary Home Care Sydney 1800 527 272 1234 8ZtR 30 18129  Canterbury City Community Centre Home Care Packages 9750 9344 1234 8ZeRg CALD 21476      Care Connect NSW 1800 692 464 1234 8ZeYR 17997      Care Next Door 9666 7930 1234 8 19299      Care Services Australia 1300 455 322 1234 8Z 38987  Carexcell Community Care 6651 1649 1234 8Ztg ATSI 18867  Carrington Community Care Home Care Packages 1300 590 590 1234 8Zetg CALD 13135      CASS Care 9718 7305 1234 8ZeYRg Note 2 14144  Catholic Healthcare Home Care Services Central Coast 1800 225 474 1234 8ZtR 18953  Catholic Healthcare Home Care Services Central West 1800 225 474 1234 8ZtR 13779  Catholic Healthcare Home Care Services Nepean & Blue Mountains 1800 225 474 1234 8ZtR 18949     Catholic Healthcare Home Care Services Sydney 1800 225 474 1234 8ZtRg Arabic, Russian 13778      CatholicCare Sydney 13 18 19 1234 8ZeY 38099    CatholicCare Sydney Home Care Packages 13 18 19 1234 8ZeYRg CALD, Italian, Vietnamese 13973  CatholicCare Wollongong Your Life Your Way 4254 9342 1234 8ZeYtg NESB 13903   CCNB 1300 002 262 1234 8ZeYR 14149  CHNC Home Care Packages 9645 3700 1234 8Ze 22276  City of Parramatta Council Community Care Services 9806 5121 1234 8 21589      Claro Aged Care & Disability Services 1300 303 770 1234 ZeYtRg CALD 22122  Coast Community Connections 4343 1888 1234 8ZeY 13886      Comfort Home Care 7258 7211 1234 8Zt 38406      Community Interlink Home Care 1300 203 203 1234 8Zetg ATSI 18844      Complete Healthcare Connect PTY LTD 07 3472 5655 1234 8 67164      Concept Care 1800 266 237 1234 8Ze 38948  ConnectAbility Australia Ltd. - Aged Care Services - Senior Solutions 4962 1000 1234 8ZeR 21665      Continuity Care Australia Pty Ltd 1800 012 273 1234 8ZeYtR 63349   CORE Community Services Aged & Disability Care 8717 1500 1234 8Zeg Note 3 14061 Note: 1. NESB - Priority given to NESB clients 2. Asian, CALD - Settlement Services 3. Arabic, Asian, Assyrian, European, Lebanese, Muslim

General packages suitable for all eligible clients

Packages for people with dementia

These icons help you find the packages that are most suitable for you.

Packages for people who are financially or socially disadvantaged Y

Packages for people with housing needs and at risk of homelessness

Packages for people who live in rural, remote or isolated areas

Packages for veterans

3.

4. Arabic,

136 NSW & ACT Edition 24 Aged Car e Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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g Cultural environment Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER PHONE (02) Home Care Packages Levels Home Care Packages Supplement Notes Advert Page DPS Web ID  Deaf Connect 3892 8500 1234 8Z 44326  EACH Community Services 9744 8017 1234 8g Note 1 14159     EACH Home Care Packages (NSW) 1300 003 224 1234 8ZetRg CALD 20137      Enrich Living Services NSW 1300 202 003 1234 8Z 20862      Essential Care 4 Me 0439 606 748 1234 8 18280  First Call Nursing 9600 6612 1234 8 21574      Five Good Friends Home Care Services NSW 1300 787 581 1234 8Z Note 2 22261      Five Good Friends NDIS Services 1300 787 581 1234 8Ze 49179  FOCUS Connect 4627 1188 1234 8Zg Note 3 64593      Focus Connect Multicultural Home Care Packages Program 4627 1188 1234 8Zeg CALD 14166      Gallipoli Home 9136 3000 1234 8Zeg Note 4 21096     Gallipoli Home - Home Care Packages 9136 3009 1234 8g Note 5 61991    GHA@Home 1300 204 876 1234 8Z 38424  Gilgai Aboriginal Home Care Packages 9832 3825 1234 8eg ATSI 13999    GWC Community Services Inner West, North & South East Sydney 9516 2188 1234 8Zeg Greek 14145   GWC Community Services South Western Sydney 9516 2188 1234 8Zeg Greek 21213  GWC Community Services Western Sydney 9516 2188 1234 8Zeg CALD, Greek 18271  HammondCare At Home Central Coast 1800 826 166 1234 8ZetR 14092  HammondCare At Home Central West/Mudgee 1800 826 166 1234 8ZetR 18596  HammondCare At Home Northern Sydney 1800 826 166 1234 8ZetR 14136  HammondCare At Home South East Sydney 1800 826 166 1234 8ZetR 18598   HammondCare At Home South West and Inner West Sydney 1800 826 166 1234 8ZetR 14094  HammondCare At Home Western Sydney 1800 826 166 1234 8ZetR 21029      Happy Living Home Care Packages 1300 911 728 1234 8ZetR 62822  Harbison Burradoo 4868 6200 2 8 14282      Hayee Group Services Pty Ltd 452 293 220 1234 8ZeY 64093      HCA Home NSW 1300 422 111 1234 8ZeR 22391      Help at Home by Montefiore 1800 251 537 1234 8ZeRg Note 6 20057      Help On Wheels 0410 928 269 1234 51718      HenderCare (NSW & ACT) 1300 764 433 1234 8ZtR 21955     Hills Nursing 1300 131 393 1234 8ZtR 19902  Holdsworth Community 9302 3600 1234 8 21640    Home Care Assistance Sydney City & East 9158 3880 1234 8Z 38497      Home Caring 1300 875 377 1234 8Zeg Note 7 39049  Home Instead Central Coast 4342 3477 1234 8Z 18801
1.
5. Arabic,
Muslim, Turkish
Other government supplements 6. Hungarian, Italian, Jewish, Polish, Russian
Note:
Chinese, Indo-Chinese, Vietnamese
Bosnian, Islamic,
2.
Arabic, Asian, CALD, Egyptian, Indonesian, Spanish 7. Arabic, Asian, Greek, Hindi, Indian, Italian
CALD, Egyptian, Fijian,
Pakistani, Turkish
Indian, Muslim,
NSW & ACT Edition 24 137 AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER PHONE (02) Home Care Packages Levels Home Care Packages Supplement Notes Advert Page DPS Web ID   Home Instead Hurstville & Bankstown 8608 2900 1234 8Z 61858    Home Instead Lower North Shore & Sydney North West 9908 7206 1234 8Z 22094  Home Instead Nepean & Blacktown 4722 2256 1234 8Z 22096   Home Instead Sutherland Shire 9526 2659 1234 8Z 18803   Home Instead Sydney Eastern Suburbs 1300 791 172 1234 8Z 22089   Home Instead Sydney Hornsby & Hills District 9980 2226 1234 8Z 22093   Home Instead Sydney Inner South West 9194 4146 1234 8Z 22095  Home Instead Sydney North Shore & Northern Beaches 9144 2322 1234 8Z 22091      Home Support Services (NSW) 1800 854 300 1234 8ZetRg ATSI, CALD 21871      HomeCaring - Dementia Caring Australia 1300 875 377 1234 8ZR 21972   integratedliving Australia New South Wales 1300 782 896 1234 8ZetR Note 1 13980  integratedliving Central Coast (NSW) 1300 782 896 1234 8ZetR Note 1 21622  Interchange Australia Home Care Packages 1300 112 334 1234 8Z 21582   IRT Home Care South East Sydney 13 44 78 1234 8ZeYR 47 13907  IRT Home Care South West Sydney 13 44 78 1234 8ZeYR 47 13727      IWAA Home Care Services (NSW) 8764 6425 1234 8ZeYtRg Note 2 38678     JewishCare (NSW) Home Support Services 1300 133 660 1234 8g Note 3 14137  Just Better Care Bankstown 9648 0899 1234 8Z 35 18582  Just Better Care Blue Mountains 4579 7137 1234 8Z 35 38486  Just Better Care Central Coast 4331 0200 1234 8Z 35 18775   Just Better Care Eastern Suburbs 9669 1965 1234 8Z 35 38453  Just Better Care Hawkesbury Nepean 4579 7137 1234 8Z 35 18584   Just Better Care Hills to Hornsby 9484 8788 1234 8Z 35 18585   Just Better Care Inner West 9669 1965 1234 8Z 35 38452  Just Better Care Macarthur & Central West 4626 1287 1234 8Z 35 18586  Just Better Care Northern Beaches & Northern Suburbs 9934 9999 1234 8Z 35 19813      Just Better Care NSW 1300 587 823 1234 8Z 35 18583   Just Better Care Ryde Parramatta 9648 0899 1234 8Z 35 18588   Just Better Care St George 9669 1965 1234 8Z 35 38451   Just Better Care Sutherland 9669 1965 1234 8Z 35 18589      Kal'ang Respite Care Centre Aboriginal Corporation 07 4124 7780 1234 8ZeYg ATSI, Asian, LGBTIQ 17392      KinCare NSW 1300 733 510 1234 8ZetR 18253      KinCare Nursing NSW-ACT 1300 733 510 123 8ZeR 37481      KNC Home Care Packages 9988 4966 1234 8Z 22191  KOPWA Community Services 9412 0270 1234 8Zeg Note 4 19807      Leonie's Caring 1800 491 805 1234 t 65318      Let's Get Care (NSW) 1300 497 442 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 38281      Lite n' Easy 13 15 12 1234 8 49557  Loyal Care 8739 6324 1234 8 22116      Macquarie Lodge Retirement Village 1300 456 227 1234 8Z Note 5 78 20834      MCWA - Aged Care With A Difference 03 9318 1111 1234 8ZetRg Note 6 22041 Note: 1. Veteran's Home Care funding is only available for nursing services 4. African, Chinese, Italian, LGBTIQ 2. Arabic, Bosnian, CALD, Egyptian, Muslim, Sth African, Turkish 5. Home Care Packages arranged by Salvos Home Care 3. CALD, Eastern European, Hungarian, Jewish, Russian 6. Bosnian, CALD, Croatian, European, LGBTIQ, Slavic, Turkish

General packages suitable for all eligible clients

Packages for people with dementia

These icons help you find the packages that are most suitable for you.

Packages for people who are financially or socially disadvantaged Y

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Packages for people who live in rural, remote or isolated areas

Packages for veterans

138 NSW & ACT Edition 24 Aged Car e Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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g Cultural environment Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER PHONE (02) Home Care Packages Levels Home Care Packages Supplement Notes Advert Page DPS Web ID      Meditech Staffing: Home Care Packages 9764 4488 1234 8ZeR 20 38305      Mr Meticulous Services - cleaning +house 0402 317 313 1234 8 66690      MRM Care Consultant 0449 021 261 1234 8ZeYt 66595      Multicultural Care 9718 6199 1 8ZRg CALD, NESB 31 63793      Multicultural Care Home Care Packages 9718 6199 1234 8ZRg CALD, NESB 31 13895      New Age Community Services 0412 860 848 1234 8Zg Note 1 42 63890  Northern Settlement Services Multicultural Aged Care Services 4969 3399 1234 8Zeg Note 2 14154  Our Lady of Consolation Home Care Services 9832 5418 1234 8eRg ATSI, CALD 13984      Oxley Home Care 9986 2266 1234 8ZeR Multicultural 19151  PAC Central Coast Home Care Services 1800 722 679 1234 8 61773   PAC Eastern Suburbs Home Care Services 1800 722 679 1234 8 21941  PAC Inner West Home Care Services 1800 722 679 1234 8e 20508  PAC Northern Sydney Home Care Services 1800 722 679 1234 8e 20511      ParaMedical Health 1300 745 768 1234 8 43105      PAWA Community Care Home Care Packages 9716 0036 1234 8ZeRg Note 3 14175  Pearl Home Care - Central West NSW 0414 256 117 1234 8g ATSI 70944  Pearl Home Care - Greater Parramatta NSW 6188 6333 1234 8Z 61772  Pearl Home Care - NSW Central Coast 4086 9856 1234 8 63089  Pearl Home Care - St George and Sutherland NSW 0459 753 738 1234 8Zt 62145   Pearl Home Care - Sydney Eastern Suburbs NSW 0437 067 294 1234 8Z 62146  Pearl Home Care - Sydney Inner West NSW 0411 943 996 1234 8Z 61999  Pearl Home Care - Sydney North West NSW 8606 3505 1234 8Z 62000   Pearl Home Care - Sydney Outer West NSW 8004 7137 1234 8Z 51757  Pearl Home Care Liverpool-Wollondilly NSW 4666 0574 1234 8Z 63018      People First Healthcare 03 9402 9533 1234 8ZeYtRg Note 4 38676    Prestige Inhome Care Sydney 9387 1039 1234 8Z 38923      Regal Health 9264 4555 1234 8Z 19819      Residential Gardens Home Care Services 8887 5555 1234 8Ze 21066   Respect Home Care 1300 144 144 1234 8ZtR Not-for-profit 17541   RFBI Care at Home 1300 848 076 1234 8Ze 39030  RFBI Care at Home - South Western Sydney 1300 848 076 1234 8Z 39031  RFBI Care at Home Central Coast 1300 848 076 1234 8Ze 21393      Right at Home - NSW & ACT 1300 363 802 1234 8Z Note 5 40 62728  Right at Home Gosford 4314 6657 1234 8Z Note5 40 63494   Right at Home Macarthur Penrith 4708 3032 1234 8Z Note 5 40 38322   Right at Home Padstow St George 8735 0025 1234 8Z Note 5 40 38323 Note:
4.
2.
5. Oxygen
1. Bosnian, Croatian, Fmr Yugoslavian, Macedonian, Serbian
ATSI, African, Arabic, Asian, CALD, European, Hindi, LGBTIQ, Mid Estn
Asian, CALD, European, Hindi, LGBTIQ, NESB, Russian, Samoan, Tongan
and enteral feeding supplement 3. CALD, European, Hungarian, Macedonian, NESB, Slavic, Vietnamese
NSW & ACT Edition 24 139 AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER PHONE (02) Home Care Packages Levels Home Care Packages Supplement Notes Advert Page DPS Web ID Note: 1. Oxygen and enteral feeding supplement 5. Greek - Includes services for homeless/at-risk clients in ACT 2. Bosnian, Croatian, European, Filipino, German, Slavic 6. CALD, Chinese, Italian, LGBTIQ, Spanish 3. CALD, Eastern European, Macedonian, NESB 7. Arabic, CALD, Croatian, Hindi, Maltese, Polish, South Asian 4. Health Professionals outsourced      Right at Home RightCare 07 3054 1360 1234 8ZR Note 1 40 22069   Right at Home Sydney Central and Eastern Suburbs 9137 1232 1234 8Z Note 1 40 38682  Right at Home Sydney Five Dock 8358 7833 1234 8Z 40 64212  Right at Home Sydney Inner West 8123 4045 1234 8Z Note 1 40 62676   Right at Home Sydney Liverpool 8104 9897 1234 8Z Note 1 40 63495  Right at Home Sydney Lower North Shore 9137 8561 1234 8Z Note 1 40 61809  Right at Home Sydney Northern Beaches 8378 4314 1234 8Z Note 1 40 38328   Right at Home Sydney Norwest 8660 0065 1234 8Z Note 1 40 38320  Right at Home Sydney Parramatta 8613 3022 1234 8Z Note 1 40 63498  Right at Home Sydney Ryde 9137 0582 1234 8Z Note 1 40 62675  Right at Home Sydney Sutherland Shire 8358 7820 1234 8Z 40 64213  Right at Home Sydney The Hills 8660 0064 1234 8Z Note 1 40 38329  Right at Home Sydney Upper North Shore 9063 9471 1234 8Z Note 1 40 61813    RSL LifeCare at Home Central - Narrabeen 1300 853 146 1234 8ZeR 17, 43, 73 19853      Salvos Home Care NSW 1300 111 227 1234 8Ze 78 38376   Senior Helpers Wollongong 4200 1386 1234 8Z 38421    Southern Cross Aged Support Services 1800 989 000 1234 8Ze 14152  Southern Cross Care Home Care Central Coast 1800 870 427 1234 8ZeYtR 41 38661    Southern Cross Care Home Care Nepean 1800 870 427 1234 8ZeYtR 41 38659  Southern Cross Care Home Care Northern & Inner Sydney 1800 870 427 1234 8ZeYR 41 38652  Southern Cross Care Home Care South East Sydney 1800 870 427 1234 8ZeYR 41 38658  Southern Cross Care Home Care South West Sydney 1800 870 427 1234 8ZeYR 41 38653  Southern Cross Care Home Care Western Sydney 1800 870 427 1234 8ZeYtR 41 38654      Southern Cross Care Home Services 1800 870 427 1234 8Z 41 21527  Southern Highlands Home Care (SHHC) 4861 1329 1234 8 38449     St Luke's Care Home and Community Services 9356 0305 1234 8ZeR 14087      St Sergius Day Centre / Social Support / Transport / Home Care Packages 9727 9844 1234 8Zeg CALD, NESB 22027     St Simeon Healthcare 8645 4010 1234 8ZetRg Note 2 43604     St Simeon Healthcare (NSW) 8645 4010 1234 8g Note 3 22026      St Vincent's Care - Home Care NSW 1300 703 346 1234 8ZeR Note 4 7 22000  St Vincent's Care Services Community Living 1300 703 346 1234 8 7 14032      St. Basil's In Home Care 9784 3280 1234 8ZeYg Note 5 21537      Start Nursing Services 8883 3207 1234 8ZeYRg CALD 38518  Stryder Community Transport 9816 5000 1234 t 62047     Sue Mann Nursing & Community Care 1300 241 300 1234 8ZeR 14088    Sydney Multicultural Community Services 9663 3922 1234 8ZeRg Note 6 14220    Sydney Multicultural Community Services 9663 3922 1234 8 43664      SydWest Multicultural Services Aged Care Services 9621 6633 1234 8Zeg Note 7 13981      Tender Loving Cuisine Australia Pty Ltd 1800 801 200 1234 8 63101  The Benevolent Society - CC - South West Sydney/Southern Highlands 1800 236 762 1234 8ZeYtg ATSI, CALD 20684  The Benevolent Society - HCP- Hawkesbury/Blue Mountains 1800 236 762 1234 8ZeYtg ATSI, CALD 14062

General packages suitable for all eligible clients

Packages for people with dementia

These icons help you find the packages that are most suitable for you.

Packages for people who are financially or socially disadvantaged Y

Packages for people with housing needs and at risk of homelessness

Packages for people who live in rural, remote or isolated areas

Packages for veterans

140 NSW & ACT Edition 24 Aged Car e Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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General packages suitable for all eligible clients

Packages for people with dementia

These icons help you find the packages that are most suitable for you.

Packages for people who are financially or socially disadvantaged Y

Packages for people with housing needs and at risk of homelessness t

Packages for people who live in rural, remote or isolated areas

Packages for veterans

ACT & Regional NSW

142 NSW & ACT Edition 24 Aged Car e Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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NSW & ACT Edition 24 Aged Car e Guide
NSW & ACT Edition 24 143 AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover ACT Northern NSW South Western NSW Southern NSW Western NSW A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER PHONE (02) Home Care Packages Levels Home Care Packages Supplement Notes Advert Page DPS Web ID     Ashlee Judd 1300 364 243 1234 t 69490  At Home Services Feros Care Far North Coast (NSW) 1300 763 583 1234 8Ze 18268  At Home Services Feros Care Hunter 1300 763 583 1234 8 21470  At Home Services Feros Care Illawarra 1300 763 583 1234 8 21471  At Home Services Feros Care Mid North Coast (NSW) 1300 763 583 1234 8Z 20010     Athena Nursing Care 0416 439 554 1234 8Z 61783  Aurora Healthcare - Hunter Nursing 4959 6711 1234 8tRg ATSI, CALD 22029  Aurora Healthcare - Mayo Home Nursing 6539 0777 1234 8ZtRg Note 1 18843     Australian Unity Home Care Services 1300 160 170 123 8Z 66 41062  Awabakal Aged Care 1300 174 908 1234 8ZeRg ATSI 13730  Banksia Villages 4471 6621 1234 8Zt 13868  Bannister In Home Care (NSW) 1300 368 991 1234 8Ze 36 20709  BaptistCare At Home ACT 1300 275 227 1234 8ZeYtRg Note 2 17218     BaptistCare At Home NSW 1300 275 227 1234 8ZeYtR 13893  BCR Communities Home Care Packages 1300 222 748 1234 8Zetg ATSI, CALD, LGBTIQ 14130  Beresfield Community Care 4964 1131 1234 8 63281  Better Living Home Care Packages (ACT) 1300 307 344 1234 8Z 38353   Bilyara Hostel 6341 1666 1234 8Zetg ATSI 13599  Blue Haven In Home Care 4203 4055 1234 8ZeR 13904  Boggabri John Prior Multi Purpose Service 6749 7000 2 8tg ATSI 14338     Bolton Clarke At Home Support (NSW) 1300 665 444 1234 8Ze 37837  Bolton Clarke Far North Coast (NSW) At Home Support 1300 665 444 1234 8ZetRg CALD, LGBTIQ 21323  Bolton Clarke Gold Coast & Tweed Heads At Home Support 1300 221 122 1234 8ZetR 18364     Bolton Clarke Hunter At Home Support 1300 665 444 1234 8Z 18365     Bolton Clarke Illawarra At Home Support 1300 665 444 1234 8ZetRg CALD, LGBTIQ 21321  Bolton Clarke Port Macquarie At Home Support 1300 665 444 1234 8ZetRg CALD, LGBTIQ 21322  Booroongen Djugun Aged Care Facility 6560 2120 1234 8tg ATSI, CALD 13854  Bundaleer Home Care 6586 9490 1234 8Z 59 63885  Calvary Home Care ACT 1800 527 272 1234 8ZtR 30 18538  Calvary Home Care Hunter 1800 527 272 1234 8ZtR 30 13731  Calvary Home Care Manning Taree 1800 527 272 1234 8ZtR 30 13996  Calvary Home Care Riverina 1800 527 272 1234 8ZtR 30 18537  Canowindra Community Care 07 5523 0311 1234 8Zeg ATSI 13952     Care Connect NSW 1800 692 464 1234 8ZeYR 17997      Care Next Door 9666 7930 1234 8 19299  Care Services Australia 1300 455 322 1234 8Z 38987  Carexcell Community Care 6651 1649 1234 8Ztg ATSI 18867  Carrathool Shire Council Multi Service Outlet 6961 7600 1234 8Ze Note 3 21626  CASS Care 9718 7305 1234 8ZeYRg Note 4 14144  Catholic Healthcare Home Care Services Central West 1800 225 474 1234 8ZtR 13779  Catholic Healthcare Home Care Services Mid North Coast 1800 225 474 1234 8ZetR 13777 Note: 1. ATSI, CALD, French, German 3. Meals on Wheels services available 2. ATSI, Chinese, Muslim, Vietnamese 4. Asian, CALD, Indo-Chinese - Settlement Serv for Migrants

General packages suitable for all eligible clients

Packages for people with dementia

These icons help you find the packages that are most suitable for you.

YPackages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness t

Packages for people who live in rural, remote or isolated areas

Packages for veterans

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g Cultural environment ACT Northern NSW South Western NSW Southern NSW Western NSW A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER PHONE (02) Home Care Packages Levels Home Care Packages Supplement Notes Advert Page DPS Web ID  Catholic Healthcare Home Care Services Orana 1800 225 474 1234 8ZtR 13781  Catholic Healthcare Home Care Services Riverina Murray 1800 225 474 1234 8ZtR 18572     CatholicCare Sydney 13 18 19 1234 8ZeY 38099  CatholicCare Wollongong Your Life Your Way 4254 9342 1234 8ZeYtg NESB 13903  Cessnock Home Care & Support Services 4019 9700 1234 8Ze 21214  Cherubs Home Cleaning and Care Support 0488 585 348 1234 55228   Claro Aged Care & Disability Services 1300 303 770 1234 ZeYtRg CALD 22122     Comfort Home Care 7258 7211 1234 8Zt 38406  Community Care Options 6650 2000 1234 8Zet 14161  Community Gateway Kempsey 1300 657 473 1234 8Zet 13924  Community Gateway Nowra 1300 657 473 1234 8Zet 22013  Community Gateway Wollongong 1300 657 473 1234 8Zetg CALD 13933     Community Interlink Home Care 1300 203 203 1234 8Zetg ATSI 18844  Community Options - Home Care Packages 6295 8800 1234 8ZeR 38974  Community Services #1 6126 4700 1234 8ZeYtRg Note 1 38640     Complete Healthcare Connect PTY LTD 07 3472 5655 1234 8 67164     Concept Care 1800 266 237 1234 8Ze 38948  ConnectAbility Australia Ltd. - Aged Care Services - Senior Solutions 4962 1000 1234 8ZeR 21665      Continuity Care Australia Pty Ltd 1800 012 273 1234 8ZeYtR 63349  Cooinda Aged Care Facility 6842 0888 1234 8ZtR 14237  Coolamon-Ganmain Multi Purpose Service 6927 3303 4 8t 18925  CPL Aged Care Services NSW 1800 275 753 1234 8Z 21587  Crowley Care 1300 139 099 1234 8ZetR 14223  CÜRA Home Care Packages 07 5527 8011 1234 8Zeg Note 2 17404  Cypress View Lodge 6954 4202 234 8Zet 13598  Dungog & District Neighbourcare 4992 3348 1234 8Zet 13929  Dyirri-Bang-Gu Aboriginal Corporation Aged Care Service 6964 0518 1234 8Zetg ATSI 13950  EACH Home Care Packages (NSW) 1300 003 224 1234 8ZetRg CALD 20137  Enrich Living Services ACT 1300 202 003 1234 8eYtg CALD 17219    Enrich Living Services NSW 1300 202 003 1234 8Z 20862  Feros Care/ At-home Aged Care in Canberra 1300 418 418 1234 8 21475  Finley Regional Care Complete Care 03 5883 9600 1234 8Zt 13265   Five Good Friends Home Care Services NSW 1300 787 581 1234 8Z Note 3 22261  Five Good Friends NDIS Services 1300 787 581 1234 8Ze 49179  Forrest Community Services Griffith 6964 0088 1234 8t 19219 Note: 1. Chinese, Croatian, Spanish - multilingual staff 3. Other government supplements 2. ATSI, Asian, CALD, Croatian, European, LGBTIQ, NESB
NSW & ACT Edition 24 145 AgedCareGuide.com.au Ethnic/cultural notes should not imply exclusivity. All services are multicultural. ACT Northern NSW South Western NSW Southern NSW Western NSW A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER PHONE (02) Home Care Packages Levels Home Care Packages Supplement Notes Advert Page DPS Web ID  Forrest Community Services Tumut 6947 9144 1234 8Zt 13949  Forrest Community Services Wagga Wagga 6932 3009 1234 8t 13771     Gallipoli Home 9136 3000 1234 8Zeg Note 1 21096  Glen Innes Severn Council Life Choices - Support Services 6730 2500 1234 8Zetg ATSI 14133  GoCo Barraba 6740 2240 1234 8eYt 145 63828  GoCo Gunnedah 6740 2240 1234 8ZeYtg Note 2 145 14164  GoCo Quirndi 6740 2240 1234 8 145 63829  Goodooga Health Service Community Care 6820 6200 12 8tg ATSI 13957   Goodwin Home Care 6175 5650 1234 8ZtR 60 17221  Gourmet Meals 1300 112 112 1234 8 53996  GWC Community Services Hunter 9516 2188 1234 8Zg Greek 21215  GWC Community Services Illawarra 9516 2188 1234 8eg Greek 18272   HammondCare At Home ACT 1800 826 166 1234 8ZetR 22016  HammondCare At Home Central West/Mudgee 1800 826 166 1234 8ZetR 18596  HammondCare At Home Coffs Harbour 1800 826 166 1234 8ZetR 22021  HammondCare At Home Far West 1800 826 166 1234 8ZetR 22017  HammondCare At Home Hunter 1800 826 166 1234 8ZetR 14093  HammondCare At Home Illawarra 1800 826 166 1234 8ZetR 14091 Go Co Advert 191 x 130mm.indd 1 20/2/2024 12:29 pm Note: 1. Arabic, CALD, Egyptian, Fijian, Indian, Middle Eastern, Muslim 2. ATSI - Visiting Allied Health Specialists

General packages suitable for all eligible clients

Packages for people with dementia

These icons help you find the packages that are most suitable for you.

Packages for people who are financially or socially disadvantaged Y

Packages for people with housing needs and at risk of homelessness

Packages for people who live in rural, remote or isolated areas

Packages for veterans

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover 146 NSW & ACT Edition 24 Aged Car e Guide e
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g Cultural environment ACT Northern NSW South Western NSW Southern NSW Western NSW
– Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER PHONE (02) Home Care Packages Levels Home Care Packages Supplement Notes Advert Page DPS Web ID  HammondCare At Home Lismore 1800 826 166 1234 8ZetR 38402  HammondCare At Home Merimbula 1800 826 166 1234 8ZetR 22053  HammondCare At Home Port Macquarie 1800 826 166 1234 8ZetR 38403  HammondCare At Home Scone 1800 826 166 1234 8ZetR 22022  HammondCare At Home Shoalhaven 1800 826 166 1234 8ZetR 18597  HammondCare At Home South Coast 1800 826 166 1234 8ZetR 21309  Happy Living Home Care Packages 1300 911 728 1234 8ZetR 62822  HART Services 1300 874 278 1234 8 42107     Hayee Group Services Pty Ltd 0452 293 220 1234 8ZeY 64093     HCA Home NSW 1300 422 111 1234 8ZeR 22391     Help On Wheels 0410 928 269 1234 8Z 51718      HenderCare (NSW & ACT) 1300 764 433 1234 8ZtR 21955  Home Care - St Agnes' Care & Lifestyle 5525 3600 1234 8ZetR 14126  Home Care Assistance Newcastle Hunter 4089 3000 1234 8ZetR 21931  Home Care Assistance North Coast 6646 3527 1234 8ZeYtR 21932   Home Caring 1300 875 377 1234 8Zeg Note 1 39049  Home Caring Shoalhaven 0459 965 236 1234 8Z 64615  Home Instead Gold Coast 07 5591 2444 1234 8ZetR 20937  Home Instead Mid North Coast 6583 9944 1234 8Z 18802  Home Instead Newcastle 4945 4316 1234 8Z 38500  Home Instead Ovens Murray 6000 1966 1234 8Z 64409  Home Instead Wollongong 4295 6829 1234 8Z 21505  Home Nursing Group 1300 698 693 1234 8Zet 20221  Home Support Services (NSW) 1800 854 300 1234 8ZetRg ATSI, CALD 21871   HomeCaring - Dementia Caring Australia 1300 875 377 1234 8ZR Note 2 21972  Hunter Community Services 4937 4555 1234 8Zt 21653  Illawarra Aboriginal Corporation Home Care 4228 1585 2 8eg ATSI 13905  Inasmuch Community Residential Aged Care 4441 1666 1234 8Zt 13608  integratedliving Australia Australian Capital Territory 1300 782 896 1234 8ZetR Note 3 21311     integratedliving Australia New South Wales 1300 782 896 1234 8ZetR Note 3 13980  integratedliving Far North Coast (NSW) 1300 782 896 1234 8ZetR 38350  integratedliving Hunter (NSW) 1300 782 896 1234 8ZetR 38348  integratedliving Illawarra (NSW) 1300 782 896 1234 8ZetR 64153  integratedliving Mid North Coast (NSW) 1300 782 896 1234 8ZetR 64154  Interchange Australia Home Care Packages 1300 112 334 1234 8Z 21582 Note: 1. Arabic, Asian, Greek, Hindi, Indian, Italian 2. Meals on Wheels and Lite 'n Easy available 3. Veteran's Home Care funding only available for nursing service
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NSW & ACT Edition 24 147 AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover ACT Northern NSW South Western NSW Southern NSW Western NSW A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER PHONE (02) Home Care Packages Levels Home Care Packages Supplement Notes Advert Page DPS Web ID  Intereach Aged Care Services 1300 488 226 1234 8ZetR Note 1 18274  IRT Home Care ACT 13 44 78 1234 8ZeYR 47 17223  IRT Home Care Far South Coast 13 44 78 1234 8ZeYtR 47 38469  IRT Home Care Illawarra 13 44 78 1234 8ZeYR 47 13968  IRT Home Care South Coast 13 44 78 1234 8ZeYtR 47 13786  ItSoWel Home Support Services 4228 8222 1234 8 21643  Jack Towney Hostel 6817 8777 1234 8Zetg ATSI 13056  Jerilderie Multi Purpose Service 03 5886 6700 2 8tg ATSI 14330  Just Better Care ACT 6280 4070 1234 8Z 35 18774  Just Better Care Canberra 6280 4070 1234 8Z 35 38476  Just Better Care Canberra & South Coast 6280 4070 1234 8Z 35 21258  Just Better Care Hume & Southern Riverina 03 5873 2034 1234 8Zt 35 20453  Just Better Care Illawarra & Southern Highlands 4298 4666 1234 8Z 35 38489  Just Better Care Mid North Coast 6590 1060 1234 8Z 35 38485   Just Better Care Murrumbidgee Lachlan & South West 6931 1020 1234 8Z 35 38498  Just Better Care Newcastle Hunter 4943 8854 1234 8Z 35 18590  Just Better Care Northern Rivers 5632 1900 1234 8Z 35 38438     Just Better Care NSW 1300 587 823 1234 8Z 35 18583     Kal'ang Respite Care Centre Aboriginal Corporation 07 4124 7780 1234 8ZeYg Note 2 17392  KinCare ACT 1300 733 510 1234 8ZetR 14096     KinCare NSW 1300 733 510 1234 8ZetR 18253      KinCare Nursing NSW-ACT 1300 733 510 123 8ZeR 37481  Kirinari Transport Services 6041 2299 1234 8 38851  KNC Home Care Packages 9988 4966 1234 8Z 22191  Kyogle Multi-Purpose Service 6630 0400 1 8 18891      Leonie's Caring 1800 491 805 1234 t 65318     Let's Get Care (NSW) 1300 497 442 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 38281    Life Without Barriers NSW/ACT 1800 792 359 1234 8ZetR 62686  Lifetime Connect Limited - Aged Community Wellness Nambucca Valley 6568 2522 1234 8etg ATSI, CALD, LGBTIQ 14105      Lite n' Easy 13 15 12 1234 8 Fee for service available 49557    LiveBetter NSW 1800 580 580 1234 8ZetR Note 3 13947  Lutheran Aged Care Home Care Services (NSW) 6060 4000 1234 8Zt 13939  Macquarie Lodge Retirement Village 1300 456 227 1234 8Z Note 4 78 20834  Magenta Community Services 07 4633 4967 1234 8Z 63893  Magenta Community Services | Northern Rivers Region 07 4633 4967 1234 8Z 38355  Maitland Community Care Services 4932 5755 1234 8 38917  Marco Polo Woonona Care Services 4222 9500 1234 8Z 20784  MCCI Home & Community Care Services 4229 7566 1234 8Zg CALD, LGBTIQ 22014   McLean Care Home & Community Services 1300 791 660 1234 8Zet Note 5 20483      MCWA - Aged Care With A Difference 03 9318 1111 1234 8ZetRg Note 6 22041 Note: 1. Oxygen supplement available 4. Home Care Packages arranged by Salvos Home Care 2. ATSI, Asian, LGBTIQ - Medication Assistance 5. STRC program offered in New England, Far North Coast and Hunter ACPR's 3. Also servicing clients in surrounding townships 6. CALD, Croatian, European, LGBTIQ, Macedonian, Slavic, Turkish

General packages suitable for all eligible clients

Packages for people with dementia

These icons help you find the packages that are most suitable for you.

Packages for people who are financially or socially disadvantaged Y

Packages for people with housing needs and at risk of homelessness

Packages for people who live in rural, remote or isolated areas

Packages for veterans

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover 148 NSW & ACT Edition 24 Aged Car e Guide e
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g Cultural environment ACT Northern NSW South Western NSW Southern NSW Western NSW
– Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER PHONE (02) Home Care Packages Levels Home Care Packages Supplement Notes Advert Page DPS Web ID   Meditech Staffing: Home Care Packages 9764 4488 1234 8ZeR 20 38305  Mercy Health Home Care Albury 6024 9508 1234 8ZeYtR 75 19324  Mercy Health Home Care Canberra 6256 9600 1234 8ZeRg ATSI 75 19323  Mercy Health Home Care Young 6384 1010 1234 8ZeYtR 75 14086  Mercy Services Home Care Packages 4962 6680 1234 8ZeYRg Note 1 14171  Merton Court Hostel 6547 2684 1234 8ZetR 13443  MidCoast Assist 1300 658 830 1234 8ZetR 21317      Mr Meticulous Services - cleaning +house 0402 317 313 1234 66690      MRM Care Consultant 0449 021 261 1234 8ZeYt 66595    NAC Aged Care Home Support 6226 3799 1234 8Zetg ATSI, CALD, LGBTIQ 18278  Newcastle District Nursing Services 4953 8444 1234 8ZR 38979  Nimbin Multi Purpose Service 6688 1400 1 8 13951  Northern Settlement Services Multicultural Aged Care Services 4969 3399 1234 8Zeg Note 2 14154  NovaCare Home Care Packages 1300 363 654 1234 8Zet 13735  NSW Home Support Services 1300 770 118 1234 8ZetR 19269  NSW Home Support Services 1300 770 118 1234 41476  NVC 6598 5000 1234 8ZeYt 38441  Omnicare Alliance Home Care Service 1300 336 488 1234 8 62097  PAC ACT Home Care Services 1800 722 679 1234 8e 21942  PAC Hunter Home Care Services 1800 722 679 1234 8et 20509  PAC Illawarra Home Care Services 1800 722 679 1234 8et 21071  PAC New England Home Care Services 1800 722 679 1234 8et 20510     Pearl Home Care - Murrumbidgee 6971 4242 1234 8 63889  Pearl Home Care - North Coast NSW 6687 4318 1234 8Zt 63017  Pearl Home Care Canberra ACT 0412 175 848 1234 8Zt 63020  Pearl Home Care Illawarra and Nowra NSW 4203 4196 1234 8Zt 63019  Pearl Home Care Newcastle and Hunter 8528 8183 1234 8Zt 64501     People First Healthcare 03 9402 9533 1234 8ZeYtRg Note 3 38676  Pinnacle Community Services Cootamundra 6942 7786 1234 8t 21667  Pinnacle Community Services Temora 6977 1326 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 21666  Port Stephens Veterans and Citizens Aged Care Ltd 1800 620 356 1234 8Z 21606     Regal Health 9264 4555 1234 8Z 19819     RFBI Care at Home 1300 848 076 1234 8Ze 39030   RFBI Care at Home ACT 1300 848 076 1234 8Ze 21382  RFBI Care at Home Lower Hunter 1300 848 076 1234 8Ze 21383 Note: 1. LGBTIQ - packages for homeless clients or those at risk of homelessness 3. ATSI, African, Arabic, Asian, CALD, European, Hindi, LGBTIQ, Muslim 2. Asian, CALD, European, Hindi, LGBTIQ, NESB, Samoan, Tongan
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NSW & ACT Edition 24 149 AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover ACT Northern NSW South Western NSW Southern NSW Western NSW A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER PHONE (02) Home Care Packages Levels Home Care Packages Supplement Notes Advert Page DPS Web ID  RFBI Care at Home Mid North Coast 1300 848 076 1234 8Ze 21400  RFBI Care at Home New England 1300 848 076 1234 8Zet 21389     Right at Home - NSW & ACT 1300 363 802 1234 8Z Note 1 40 62728   Right at Home ACT & Queanbeyan 5127 5198 1234 8Z Note 1 40 64211  Right at Home ACT Canberra 5127 5199 1234 8Z Note 1 40 64210  Right at Home Central West New South Wales 5301 6418 1234 8Z Note 1 40 63497  Right at Home Hunter & Port Stephens 4039 3006 1234 8Z Note 1 40 61811  Right at Home Newcastle 4067 5202 124 8Z Note 1 40 61810  Right at Home Northern Rivers 5622 6015 1234 8Z Note 1 40 61805      Right at Home RightCare 07 3054 1360 1234 8ZR Note 1 40 22069  Right at Home Southern NSW 5963 2600 1234 8ZtR Note 1 40 22068  RSL LifeCare at Home Central - Tea Gardens, Dungog, Hawks Nest 1300 853 146 1234 8ZeR 17, 43, 73 38178  RSL LifeCare at Home North - Casino, Kyogle, Lismore 1300 853 146 1234 8ZeR 17, 43, 73 38181  RSL LifeCare at Home North - Coffs Harbour, Urunga, Tamworth, Armidale 1300 853 146 1234 8ZeR 17, 43, 73 21316  RSL LifeCare at Home North - Mullumbimby, Byron Bay, Ballina 1300 853 146 1234 8ZeR 17, 43, 73 19852  RSL LifeCare at Home North - Tweed Heads, Gold Coast 1300 853 146 1234 8ZeR 17, 43, 73 22336   RSL LifeCare at Home South - ACT, Queanbeyan & Yass 1300 853 146 1234 8ZeR 17, 43, 73 20192  RSL LifeCare at Home South - Kandos 1300 853 146 1234 8Zt 17, 43, 73 13533  RSL LifeCare at Home South - Merimbula, Bega, Eden 1300 853 146 1234 8Zt 17, 43, 73 13974  RSL LifeCare at Home
Wagga Wagga, Griffith, Gundagai, Narrandera 1300 853 146 1234 8ZeR 17, 43, 73 20194  RSL LifeCare At Home Yamba 1300 853 146 1234 8 17, 43, 73 38841   Rumbalara Positive Ageing & Disability Services 03 5822 2866 1234 8Zetg ATSI 17638  Salvos Home Care ACT 1300 111 227 1234 8Ze 78 62193  Salvos Home Care NSW 1300 111 227 1234 8Ze 78 38376  Sapphire Coast Community Aged Care 6492 7777 1234 8ZetRg Note 2 13257  Senior Helpers Wollongong 4200 1386 1234 8Z 38421  Simply Helping Central Coast 4326 9030 1234 8Z 27 64592  Simply Helping Goulburn Valley 03 5795 1635 1234 8Zt 27 21883  Snowy Monaro Regional Council Community Support Services HCPs 6451 1059 234 8Zt 13935    Southern Cross Aged Support Services 1800 989 000 1234 8Ze 14152  Southern Cross Care Home Care Far North Coast 1800 870 427 1234 8ZeYtR 41 13740  Southern Cross Care Home Care Nepean 1800 870 427 1234 8ZeYtR 41 38659  Southern Cross Care Home Care Northern 1800 870 427 1234 8ZeYtR 41 38657  Southern Cross Care Home Care Southern 1800 870 427 1234 8ZeYR 41 38656  Southern Cross Care Home Care Western 1800 870 427 1234 8ZeYtR 41 38655    Southern Cross Care Home Services 1800 870 427 1234 8Z 41 21527  Southern Highlands Home Care (SHHC) 4861 1329 1234 8 38449  St Andrew's Village 6686 1500 1234 8ZetRg ATSI, LGBTIQ 13751  St Carthage's Community Care 6620 0000 1234 8g Note 3 13934     St Sergius Day Centre / Social Support / Transport / Home Care Pkgs 9727 9844 1234 8Zeg CALD, NESB 22027   St Simeon Healthcare 8645 4010 1234 8ZetRg Note 4 43604 Note: 1. Oxygen and enteral feeding supplement 3. Italian - packages for clients in Far North Coast area 2. ATSI - mobility equipment & assistive technology 4. Bosnian, Croatian, European, Filipino, German, Slavic
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General packages suitable for all eligible clients

Packages for people with dementia

These icons help you find the packages that are most suitable for you.

Packages for people who are financially or socially disadvantaged Y

Packages for people with housing needs and at risk of homelessness

Packages for people who live in rural, remote or isolated areas

Packages for veterans

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover 150 NSW & ACT Edition 24 Aged Car e Guide e
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g Cultural environment ACT Northern NSW South Western NSW Southern NSW Western NSW A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER PHONE (02) Home Care Packages Levels Home Care Packages Supplement Notes Advert Page DPS Web ID  St. Basil's In Home Care 9784 3280 1234 8ZeYg Note 1 21537     Start Nursing Services 8883 3207 1234 8ZeYRg CALD 38518  Sue Mann Nursing & Community Care 1300 241 300 1234 8ZeR 14088  Sunrise Supported Living Tuncurry Home Care Services 5528 5001 1234 8ZeYtR 18996  Tablelands Community Support 6778 6350 1234 8Zetg ATSI 13928    Tender Loving Cuisine Australia Pty Ltd 1800 801 200 1234 8 63101  Tenterfield Total Care 6736 4947 1234 8Z 21579  The Benevolent Society - Home Care Packages - New England/ Tamworth 1800 236 762 1234 8ZeYtg ATSI, CALD 20769      The CareSide 1300 854 080 1234 8ZetR 38183  The Co-operative Life 9698 7194 234 8Zg CALD, LGBTIQ 38414  The Cooperative Life 9698 7194 234 8Z 21047      The Good Meal Co. 1800 155 255 1234 8 64543  Tottenham Multi Purpose Service 6891 6200 12 8t 18850  TransCare Hunter Limited 6545 3113 1234 8 21645      Trilogy Care 1300 459 190 1234 8ZeYtg ATSI, CALD, LGBTIQ 141 62701  Tullamore Multi Purpose Service 6892 6400 12 8t 18849  Uniting AgeWell Loddon Mallee North Home Care 03 4026 7000 1234 8ZeYtR 17630  Uniting Home & Community Care ACT 1800 864 846 1234 8Z 3 63760     Uniting Home & Community Care NSW 1800 864 846 1234 8Z 3 63761   Uniting Home Care ACT & The Southern Tablelands 1800 864 846 1234 8 3 64266  Uniting Home Care Central West 1800 864 846 1234 8Z 3 64267  Uniting Home Care Clarence Valley 1800 864 846 1234 8Z 3 64261  Uniting Home Care Far North Coast 1800 864 846 1234 8Z 3 64259  Uniting Home Care Far South 1800 864 846 1234 8Z 3 64265  Uniting Home Care Far West 1800 864 846 1234 8Z 3 64269  Uniting Home Care Hunter 1800 864 846 1234 8Z 3 64257  Uniting Home Care Illawarra 1800 864 846 1234 8Z 3 64263  Uniting Home Care Mid North Coast 1800 864 846 1234 8Z 3 64260  Uniting Home Care New England 1800 864 846 1234 8Z 3 64262  Uniting Home Care Riverina 1800 864 846 1234 8Z 3 64268  Uniting Home Care Shoalhaven 1800 864 846 1234 8Z 3 64264  Uniting Home Care Upper Lachlan 1800 864 846 1234 8Z 3 64270  UPA Central West Home Care Services 6361 3322 1234 8ZtR STRC program available 14155  UPA Dubbo Home Care Services 5852 4753 1234 8Zt 19563 Note: 1. Greek - Inc serv for clients experiencing homelessness in ACT
NSW & ACT Edition 24 151 AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover ACT Northern NSW South Western NSW Southern NSW Western NSW A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER PHONE (02) Home Care Packages Levels Home Care Packages Supplement Notes Advert Page DPS Web ID  UPA Newcastle Home Care Services 4965 2200 1234 8 21249  UPA North Coast Home Care Services 1300 026 594 1234 8ZeYR 13994  UPA Riverina Murray Home Care Services 6057 7250 1234 8Zt 13894   UPA Sydney Home Care Services 8197 9306 1234 8ZeR 19565  UPA Wagga Wagga Home Care Services 6921 3219 1234 8Z 20771  Upper Lachlan Community Care 4832 2399 1234 8ZeYtR 38496  Urbenville Multi Purpose Service 6634 1600 1 8 13356      Vege2go(vegan, vegetarian, gluten free, low fodmap meal provider) 0450 876 088 1234 8 63754  Vivir healthcare 1300 184 847 1234 8 64366     VMCH Home Care Services Regional Northern NSW 1300 698 624 1234 8ZeYtRg ATSI, CALD 19318  Warrigal Albion Park Rail 1800 927 744 1234 8eg Dutch, Italian, Macedonian 13664  Warrigal Home Services Queanbeyan 1800 927 744 1234 8Zet 13782  Warrigal Home Services Southern Highlands 1800 927 744 1234 8Zet 13783  Warrumbungle Community Care Coolah 6378 5130 1234 8ZetR 21647  Warrumbungle Community Care Coonabarabran 6849 2200 1234 8ZetR 21609  Wenonah Lodge 6374 2088 1234 8Zet 13078  Wesley Home Care Central Coast & Newcastle 4352 3880 1234 8 22170  Wesley Home Care Far North Coast 6588 1745 1234 8ZetR 13991  Wesley Home Care Illawarra 8522 2200 1234 8et 22169  Wesley Home Care South West Sydney 9641 7088 1234 8eR 64647  Whiddon Central West Community Care 1300 738 388 1234 8t 14228  Whiddon Far North Coast Community Care 1300 738 388 1234 8t 13828  Whiddon Hunter Community Care 1300 738 388 1234 8t 13728  Whiddon Kyogle 1300 738 388 1234 8t 13965  Whiddon Mid North Coast Community Care 1300 738 388 1234 8t 13070  Whiddon New England Community Care 1300 738 388 1234 8t 14284  Whiddon Tweed Heads Community Care 1300 738 388 1234 8g LGBTIQ 20142  Woodport Aged Care Centre 1300 111 227 1234 8ZeYR 78 13107  Woodport Retirement Village 4365 9373 1234 8Z Note 1 78 20832  Yarrabee Community Aged Care 6686 9855 1234 8etg ATSI 18892  Yass Valley Aged Care 6226 2030 1234 8Z 13381  Yeoval Aged Care 5852 4600 1234 8Zt Note 2 13098 Note: 1. Home Care Packages arranged by Salvos Home Care 2. Can provide private services for non-funded clients

How to read the residential tables

Residential icon definitions

Icons in the residential listings represent various types of services available in aged care facilities.

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia.

Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Transition Care Beds g

Culturally Specific

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non-hospital’ environment to optimise their functional capacity.

Culturally Specific — Care services catering to the needs of those from non-English speaking or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care homes

New South Wales & ACT

152 NSW & ACT Edition 24 Aged Car e Guide
b
H
Living Onsite C Pets on Premises D Secure Dementia Unit T Secure Garden F Specialist Palliative Care W Extra Services s Booked Respite Beds Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H ABC Council Suburb 1234 Facility name 123 Sample Rd 1234 5678 P 91 50 C D T F Special notes 61 10001
Retirement
Home/Facility contact information Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name If service providers have an advertisement the page number of the advert is listed here in red Home/Facility details There are also special notes for some service providers in black.
you also use www.AgedCareGuide.com.au then this number is the unique identifier
If

BAYSIDE

BAYSIDE Council

Arncliffe 2205

2216

Bexley 2207

Kogarah 2217

Rockdale 2216

2216

NSW & ACT Edition 24 153 AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
listed by
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
METROPOLITAN Aged Care Homes
Councils (LGAs) and then Suburbs
Macquarie Lodge Aged Care Centre 171 Wollongong Rd 1300 111 227 130 92 D T F H 78 13803 Banksia
Carino Care at Rockdale 20-22 Woodford Rd 9567 5333 51 T F b g Note 1 13565
Bexley Aged Care Centre 82-84 Connemarra St 9587 7610 60 1 s D T F 61 13703 Bupa Bexley 741-743 Forrest Rd 1800 718 348 69 s C D T F g Greek 33D 14231 Estia Health Bexley 3 Eddystone Rd 1300 682 833 145 79 D T F g Greek, Italian 13181 Fairmont Aged Care 20 Dunmore St 9567 2279 44 21 s D T F b g Chinese, Filipino, Russian 153 14288 Homewood Care 60 Regent St 9503 1800 120 37 T F Minimum stay for respite 14310 Huntingdon Gardens Aged Care Facility 1-11 Connemarra St 8080 3850 171 113 s W D T F g Asian, European, Indian 71 14265 Scalabrini Bexley 28-34 Harrow Rd 1800 722 522 177 93 T F 13558 St George Aged Care Centre 3-5 Verdun St 8566 1400 111 15 C D T F g Asian, Greek, Macedonian 13747
Heritage Botany 31 Edgehill Ave 0493 453 138 104 T F g Note 2 68 13207 Brighton-Le-Sands
Calvary Brighton-Le-Sands 2 Reading Rd 1800 527 272 60 F g Greek 30 12939 Daceyville 2032 Daceyville Residential Care 1-3 Gwea Ave 1800 870 427 58 58 D T F 41 13473
Catholic Healthcare Bethlehem House 30 Montgomery St 1800 225 474 29 29 F 13629 Estia Health Kogarah 74-76 Rocky Point Rd 1300 682 833 72 66 s D T F g Greek 13188 St Patrick's Green Residential Care 40 Chapel St 9097 9194 104 104 D T 66 20740
Hall & Prior Menaville Aged Care Home 121 Frederick St 9567 3641 48 T F 61 13791 Uniting Bruce Sharpe Rockdale 110 Frederick St 1800 864 846 52 52 T H 3 13787 Sans
IRT
Gardens 188 Chuter Ave 9545 4799 38 38 s T F 47 13701 Note: 1. CALD, Macedonian; Non-secure dementia care 2. Chinese, European, Greek, Maltese, Multicultural
Botany 2019
Souci 2219
Thomas Holt Sans Souci

METROPOLITAN

BLACKTOWN to BLUE MOUNTAINS

BLACKTOWN

Blacktown

2767

Langley 2147

2148

Marsden Park 2765

2761

Quakers

2763

Rooty Hill 2766

2147

2769

Toongabbie 2146

Toongabbie

Katoomba 2780

2780

154 NSW & ACT Edition 24 Aged Car e Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
Aged Care Homes listed by Councils
and then
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
(LGAs)
Suburbs
Council
2148 Blacktown Aged Care 190 Stephen St 9622 1966 134 28 T F b 79 13259 Blacktown Terrace Care Community 37 Kildare Rd 1300 842 924 149 108 D T F g CALD 65D, IBC, OBC 21093 Catholic Healthcare St Hedwig Village 140 Reservoir Rd 1800 225 474 126 63 T F g H European, German 13221 St Dominic's Home for the Elderly 171 Walters Rd 9831 2054 50 50 s T g Maltese 13223 Uniting Mullauna Blacktown 61 Bungarribee Rd 1800 864 846 65 65 g H CALD 3 13222
St Elizabeth Home 1 Symonds Rd 8818 8500 114 82 D T F g Hungarian 13352 Doonside
Calvary Henley Manor 84 Earle St 1800 527 272 55 22 T F 30 14203 Kings
Adventist Aged Care Kings Langley 56 Elsom St 8834 6100 123 100 T F H 13920 Marayong
Holy Family Services 116-132 Quakers Rd 9678 8200 146 90 D T F g H Polish 14311
Marsden Park Care Community 160 Northbourne Dr 1300 842 924 148 T F 65D, IBC, OBC 64554 Plumpton
Southern Cross Care St Francis’ Res Care 122 Hyatts Rd 1800 870 427 50 50 T F g H CALD 41 13258 St Simeon Village 261 Hyatts Rd 9675 3285 51 51 s T F g Note 1 12918
Dean Park 2761
Hill
Hillside Care Community 35 Hambledon Rd 1300 842 924 127 79 D T F g CALD 65D, IBC, OBC 13567
Quakers
Anglicare Melva McDonald Lodge 11 Mavis St 1300 111 278 90 90 D T F 5 21085 Minchinbury Manor Cnr John St & Rupertswood Rd 9832 5800 146 100 W C D T F 14208 Our Lady of Consolation A C Services 32 Evans Rd 9832 5400 303 293 s D T F 13137 Res Gardens for Spanish Speaking Frail Aged 420 Woodstock Ave 8887 5555 106 72 s T F g Latin American, Spanish 12914 Seven Hills
Seven Hills Aged Care 1 Crews Rd 9624 1088 104 14 W T F b 79 13757
Foord House 4 View St 1300 111 278 104 104 T F H Dementia care available 5 21593
The Ponds
Anglicare Dudley
Terrace Care Community 4-8 Wentworth Ave 1300 842 924 128 F 65D, IBC, OBC 63769
BLUE MOUNTAINS Council
Views Care Community 2 Penault Ave 1300 842 924 70 T F g CALD 65D, IBC, OBC 13278 Leura
BaptistCare Morven Gardens 5-19 Morven Rd 1300 275 227 71 s C D T F 13350 Martyn Claver Aged Care 200 Megalong St 4784 1281 46 3 s C T F 13797
1. CALD, Croatian, Frmr Yugoslavian, Macedonian, NESB, Slavic
Katoomba
Note:

BLUE MOUNTAINS continued to CAMPBELLTOWN

BLUE

Springwood 2777

Falls 2782

BURWOOD Council

Burwood 2134

Croydon 2132

Strathfield 2135

2136

Council

Camden 2570

Grasmere 2570

Oran Park 2570

Council

Campbelltown 2560

Denham Court 2565

Gilead 2560

Glenfield 2167

Minto 2566

NSW & ACT Edition 24 155 AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
Care
listed by
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
METROPOLITAN Aged
Homes
Councils (LGAs) and then Suburbs
MOUNTAINS
continued
Council
Buckland Aged Care Services 39 Hawkesbury Rd 4752 2500 144 144 T F H 13166 Springwood Greens Care Community 79 Hawkesbury Rd 1300 842 924 56 T F g CALD 65D, IBC, OBC 13190 Uniting Springwood 2 Lewin St 1800 864 846 136 98 D T 3 13752 Wentworth
Catholic Healthcare Bodington Res AC 6 Bodington Dr 1800 225 474 120 112 D F 13507
Ainsley Nursing Home 23A-25 Grantham St 9124 9201 60 T F g Note 1 13233 Bernard Chan Nursing Home 58-60 Weldon St 8741 0288 45 F g Chinese 13266 Burwood Heights
Hall & Prior Clover Lea Nursing Home 14 Claremont Rd 9747 1911 64 4 C T F 61 13192
Catholic Healthcare Holy Spirit AC Croydon 6 Brighton St 1800 225 474 127 127 D T F H 13915 St Ezekiel Moreno Nursing Home 77-79 Cheltenham Rd 9747 4277 58 15 s C T F g Note 2 13872
Columbia Aged Care Strathdale 64-70 Albert Rd 9764 7800 115 39 F g Note 3 4D 13593 Goondee Aged Care 13 Jersey Rd 9747 4933 63 17 C D T F b 12964 Jesmond Aged Care 81-85 Albert Rd 9124 9200 96 16 T F g Indian, Sri Lankan 14035 CAMDEN
Estia Health Camden 78-82 Old Hume Hwy 1300 682 833 176 72 T F 13026
Carrington
Aged Care 90 Werombi Rd 1300 590 590 387 s C D T F H 22299
Residential
Anglicare Barry Marsh House 20 Grice St 1300 111 278 80 80 T 5 21544 CAMPBELLTOWN
IRT Macarthur 1 Hyde Pde 13 44 78 60 60 s D H 47 13072
Jamboree Ave 1300 221 122 P 64292
Bolton Clarke Willowdale
Health Kilbride 70 Glendower St 1300 682 833 164 32 s T F 14001
Estia
Whiddon Easton Park 81 Belmont Rd 1300 738 388 555 395 W C D T F 14205
Anglicare Porter Lodge Minto 2 Sark Gr 1300 111 278 100 100 T F 5 21991 Pembroke Lodge 57-61 Pembroke Rd 9603 7911 108 74 s D T F b 14 13774 Note: 1. Chinese, European, Greek, Indian, Italian, Polish, Sri Lankan 2. Croatian, Filipino, Greek, Italian 3. Korean, Russian; Dementia care available

CANADA BAY to CANTERBURY-BANKSTOWN

Abbotsford 2046

2046

Concord 2137

Drummoyne 2047

2192

2194

Earlwood 2206

156 NSW & ACT Edition 24 Aged Car e Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
METROPOLITAN
CANADA BAY Council
Bayswater Gardens 65 St Albans St 9712 0100 85 85 s W D T F 70 21234 Chiswick
Chiswick Manor Care Community 2 Windward Pde 1300 842 924 117 107 W D T F g CALD 65D, IBC, OBC 19827
Redleaf Manor Aged Care 16 Flavelle St 8762 6000 116 W D T F IFC-1 18292 St Mary's Villa Concord 56 Burton St 8741 1400 99 85 s D T F g Italian 19256
PAC Drummoyne 12-14 Clements St 1800 722 679 65 65 s D T H 18936 The Village by Scalabrini 5 Mary St 1800 722 522 126 126 D T F g 22161 Five Dock 2046 Parkview Nursing Home 29 Park Rd 9713 6815 59 F 14004 Rhodes
RFBI Concord Community Village 4A Cavell Ave 1800 181 959 62 62 s D T b 13674 Russell Lea 2046 Carino Care at Russell Lea 72-74 Russell St 9713 9481 40 F g Italian 13561 CANTERBURY-BANKSTOWN Council Bankstown 2200 Bankstown Terrace Care Community 14-20 Eldridge Rd 1300 842 924 155 155 D T F g CALD 65D, IBC, OBC 22164 Hixson Garden Aged Care 1A Hixson St 9791 9609 100 40 C T F b g Arabic, CALD 20108 Uniting Bankstown 41 Meredith St 1800 864 846 50 50 C T b H 3 13849 Bass Hill 2197 Bass Hill Aged Care 119 Robertson Rd 9644 6122 70 D T F IFC-1 13863 Weeroona Aged Care Centre 14 Trebartha St 1300 111 227 104 104 T F 78 12978 Belmore
Rosemore Aged Care 18 Kingsgrove Rd 9718 6156 70 T F g Note 1 IFC-1 13706 Campsie
Canterbury Place Care Community 20 Albert St 1300 842 924 86 T F g Note 2 65D, IBC, OBC 14266 CASS Residential Aged Care Facility 67-75 Fifth Ave 9789 4587 63 63 T F g Note 3 21065 Chester Hill
Abel Tasman Village 222 Waldron Rd 9645 3388 68 58 C D T F g CALD 13214 Bankstown City AC Chester Hill Village 83 Jocelyn St 9645 9500 50 48 s C 14221
Clemton Park 1 Tedbury St 1800 718 348 144 144 s D T F 33D 20774
Chow Cho-Poon Nursing Home 113-115 Homer St 9559 4088 46 F g Chinese 14224 Greek Orthodox Com'ty Home for the Aged 2 Woolcott St 9718 7195 48 48 D T F b g Greek 13334
Advantaged Care Georges Manor 111 Bellevue Ave 8713 0800 143 143 s W D T F 18495 Bankstown City AC Gillawarna Village 145 Rex Rd 8717 0000 150 150 C D T F 13865 Note: 1. Asian, Fijian, Greek, Italian, Samoan, Tongan 2. Arabic, Chinese, Greek, Korean 3. Asian, Chinese, Indonesian, Vietnamese
2138
2162
Clemton Park 2206 Bupa
Georges Hall 2198

Greenacre 2190

Lakemba 2195

2211

2211

2196

2212

Roselands 2196

Yagoona 2199

Note: 1. Arabic, CALD, Asian; residents with challenging behaviours welcome

NSW & ACT Edition 24 157 AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN Aged Care Homes listed by Councils
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152 CANTERBURY-BANKSTOWN continued to CENTRAL
CANTERBURY-BANKSTOWN Council continued
(LGAs) and then Suburbs
COAST
Bupa Greenacre 171 Boronia Rd 1800 718 348 140 52 C T F g Arabic, Vietnamese 33D 14306 Estia Health Bankstown 74 Chiswick Rd 1300 682 833 150 76 D T F 13008
Belmore Place Care Community 35 Yerrick Rd 1300 842 924 52 T F g Note 1 5D, IBC, OBC 14320 RFBI Lakemba Masonic Village 72 Sproule St 1800 181 959 50 50 s T b 13609
Infinite Care Casa Mia 28 Alma Rd 1800 463 468 100 D T F 18961 Padstow Heights
Infinite Care Southhaven 11 Queensbury Rd 1800 463 468 132 56 s D T F 13753 Punchbowl
St Charbel's Care Centre 2 Waterloo Rd 8766 2000 76 W T F 20742 Revesby
Bankstown City AC Yallambee Village 34 Hydrae St 9773 7466 143 143 s C D T F 13099 Beechwood Aged Care 3-17 Albert St 8774 5400 111 56 D F IFC-1 13273 Catholic Healthcare Holy Spirit AC Revesby 13 Neptune St 1800 225 474 46 46 D T F 18568
Padstow
Leigh Place Aged Care 12-18 Leigh Ave 8522 5800 68 53 D T F 12980
Bupa Bankstown 82 Allum St 1800 718 348 146 138 s C D T F 33D 20372 CENTRAL COAST Council Bateau
Bupa Bateau Bay 17 Bias Ave 1800 718 348 101 51 C D T F 33D 13004 Southern Cross Care Reynolds Court RC 7 Bias Ave 1800 870 427 80 80 D T F H 41 13637 Uniting Nareen Gardens Bateau Bay 5 Yakalla St 1800 864 846 99 81 C D T 3 12998 Uniting Nareen Gdns Lodge Bateau Bay 10 Yakalla St 1800 864 846 32 32 C D T 3 18261
Bay 2261

CENTRAL COAST

CENTRAL COAST Council continued

Berkeley Vale 2261

Charmhaven 2263

2250

Kanwal 2259

2250

2263

158 NSW & ACT Edition 24 Aged Car e Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
Aged Care
listed by
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
METROPOLITAN
Homes
Councils (LGAs) and then Suburbs
continued
Berkeley Vale Care Community 8 Lorraine Ave 1300 842 924 160 88 C D T F g CALD 65D, IBC, OBC 13267
Lake Haven Court 5 Stratford Ave 0448 932 766 40 40 C T F 18247
Gosford
PAC Gosford 19 Victoria St 1800 722 679 39 39 s C H 13397 Erina 2250 Aurrum Aged Care Erina 351 Terrigal Dr 0417 335 622 182 150 s D T F g CALD 13823 Aurrum Aged Care Terrigal Drive 351 Terrigal Dr 0417 335 622 71 71 s T F g CALD 21217 HammondCare Erina 341 Terrigal Dr 1800 776 112 72 60 D T F 13027 Tarragal House 107 Karalta Rd 4365 5066 102 4 W T F 13590 Woodport Aged Care Centre 120-140 The Entrance Rd 1300 111 227 140 134 T F H 78 13107 Hamlyn Terrace 2259 Catholic HC Our Lady of Loreto Gardens 1 Minnesota Rd 1800 225 474 60 44 D T F 13824 Hakea Grove Aged Care 102 Louisiana Rd 4346 0100 150 66 D T F 20461 Uniting Starrett Lodge Hamlyn Terrace 35-45 Louisiana Rd 1800 864 846 80 80 C D T H 3 13832
Arcare Kanwal 2 Pearce Rd 1300 272 273 140 140 D T F g Filipino, Indian 32-32D 19382 Kanwal Gardens Care Community 100 Wahroonga Rd 1300 842 924 123 52 C T F 65D, IBC, OBC 12962 William Cape Gardens 40 Pearce Rd 4392 4111 121 103 s W D T F 70 18120 Killarney
Killarney Court Cnr Cornish Ave & Wyong Rd 0448 932 766 68 68 C T F 13311 Killarney Vale Care Community 1 Daniel Cl 1300 842 924 152 C T F 65D, IBC, OBC 12879
RFBI Lake Haven Masonic Village 12-16 Christopher Cr 1800 181 959 65 65 C D T b H 13610 Lisarow
The Orchards Aged Care 15 The Ridgeway 4328 8300 120 120 T F H 18868 Norah Head 2263 Aurrum Aged Care Norah Head 60 Soldiers Point Dr 0417 335 622 53 51 T F g CALD 13686 Noraville
Vietnam Veterans Keith Payne VC 1 Evans Rd 4397 1344 76 76 s T F b Priority for Vietnam Veterans 13043 Point Clare
BaptistCare Orana Centre 193-201 Brisbane Water Dr 1300 275 227 128 s C D T F 13665 Hall & Prior Aubrey Downer AC Home 23 Sunnyside Ave 4324 2068 23 12 T F 61 12988
East
Vale 2261
Lake Haven 2263
2250

CENTRAL COAST continued to CUMBERLAND

CENTRAL COAST Council continued

Toukley 2263

Tumbi Umbi 2261

Beach 2257

West Gosford 2250

Woongarrah 2259

Woy Woy 2256

2250

Auburn 2144

Council

Greystanes 2145

2161

2141

West 2160

Pemulwuy 2145

NSW & ACT Edition 24 159 AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
listed by
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
METROPOLITAN Aged Care Homes
Councils (LGAs) and then Suburbs
Note: 1. Pets welcome, 24/7 care staff, alternative to traditional aged care, no ACAT required 2. Arabic, CALD, Fijian, Indian, Islamic, Turkish 3. 14 beds for Huntington's Disease
Norah Head Care Community 63 Palomar Pde 1300 842 924 46 C T F g CALD 65D, IBC, OBC 13142 Wallarah Point Care Community 153 Main Rd 1300 842 924 123 T F 65D, IBC, OBC 38936
Glengara Care - Aged Care Apartments 220 Hansens Rd 1800 955 070 P 70 Note 1 61823
Peninsula Villages Umina Beach 91 Pozieres Ave 4344 9199 283 251 s D T F H 10 14039
Yallambee Lodge Yallambee Ave 4349 2300 94 94 s D T F H 12989
Anglican Care Warnervale Gardens 171 Mataram Rd 1800 733 553 66 66 s D T F 19160
Blue Wave Living 6 Kathleen St 4344 2599 139 102 D T F 13105 HammondCare Woy Woy 286 Railway St 1800 776 112 84 84 D T F 13825 Wyoming
Aurrum Wyoming 80 Chamberlain Rd 0417 335 622 60 27 s C T F g CALD 13851 Infinite Care Chamberlain Gardens 53-67 Chamberlain Rd 1800 463 468 146 141 s D T F 17866 Rumbalara House 1 Birch Rd 4325 3693 49 39 T F H 12955 CUMBERLAND
Umina
Auburn Glen Care Community 54 Northumberland Rd 1300 842 924 32 F g CALD 65D, IBC, OBC 12961 Gallipoli Home 11 Gelibolu Pde 9136 3000 102 102 D T F g Note 2 21096 IRT Berala On The Park 13-19 St Johns Ave 13 44 78 125 107 s D T F 47 13861 St Vincent's Care Auburn 21 Alice St 1300 703 346 102 101 s D T F H Note 3 7 13338 Chester Hill
Abel Tasman Village 222 Waldron Rd 9645 3388 68 58 C D T F g CALD 13214 Bankstown City AC Chester Hill Village 83 Jocelyn St 9645 9500 50 48 s C 14221
Estia Health Merrylands 42 Cumberland Rd 1300 682 833 131 T F 13700 Genista Aged Care Facility 185 Old Prospect Rd 9896 7500 84 D T F 14186 Southern Cross Care Greystanes RC 5 Whitegum Pl 1800 870 427 41 41 F 41 13452 Guildford
Guildford Aged Care Cnr Bursill St & Railway Tce 9632 2496 92 T F b 79 14281 Lidcombe
Canberra Nursing Home 21 Mary St 9649 8829 70 22 s T F 13201
Garden View Aged Care 124 Paton St 9632 2785 55 13 s T F 14252 Southern Cross Care John Woodward Residential Care 45 Barcom St 1800 870 427 118 118 D T F H 41 13208
Pemulwuy Aged Care 11 Pastoral Ct 8863 9000 130 130 C D T F IFC-1 20689
2162
Merrylands

CUMBERLAND continued to GEORGES RIVER

2145

2145

2177

2176

Cabramatta 2166

2166

2163

Park 2176

2165

East 2165

Smithfield 2164

2176

2161

RIVER Council Beverley Park 2217

160 NSW & ACT Edition 24 Aged Car e Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
Aged Care Homes listed by Councils (LGAs) and then
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
METROPOLITAN
Suburbs
CUMBERLAND Council continued Pendle Hill
Fresh Hope Care Ashwood RC Service 230-290 Dunmore St 1800 005 484 132 132 C D T F H 13193 Melrose Lodge 123-157 Bungaree Rd 8197 9300 80 80 D T F b H 13095 Pendle Hill Aged Care 2 Wyena Rd 9631 1066 53 T F b IFC-1 14058 Westmead
Bolton Clarke Cabrini, Westmead 83-85 Amos St 8836 7600 P 107 14334 Uniting Westmead Residential AC 1 Caroline St 1800 864 846 114 114 T F 3 21333 FAIRFIELD Council
Indochinese Aged Care Services 680A Cabramatta Rd West 8786 1888 88 88 D T F g Note 1 18842 Bossley Park
Bossley Parkside Care Community 56 Quarry Rd 1300 842 924 97 10 T F g Note 2 65D, IBC, OBC 13261 SWIAA Village 84-88 Restwell Rd 9426 1400 113 113 C D T F b g H Italian 13772
Arete Health Care Lansdowne 25 Lovoni St 9724 3545 161 T F g Asian 12943 St Sergius Aged Care 1 Gilbert St 9727 9844 168 48 D T F g H Note 3 13220 Canley Vale
ACDMA Aged Hostel 2 First Ave 9754 1343 79 79 T F g Asian, Chinese 13534 SummitCare Canley Vale 47 Freeman Ave 9728 1200 80 C T F b 11 14308
Heiden Park Lodge 16 Matthews St 8197 9325 85 85 D T F g Asian 13211 Ruby Manor 10 Ruby St 9723 7166 90 60 s D T F b 14 18486 Edensor
Advantaged Care Edensor Gardens 39 Sweethaven Rd 9774 6777 140 100 s D T F 21990 Fairfield
Hall & Prior Fairfield Nursing Home 125 The Crescent 9728 1144 93 6 D T F g Arabic, Vietnamese 61 13227 Fairfield
Heritage The Manor 91 Bligh St 0416 923 334 92 11 T F g Note 4 68 61628
AVACS Nursing Home 783-785 The Horsley Dr 8234 8853 68 68 F g Vietnamese 21081 SummitCare Smithfield 11 Nyora Ave 9755 7333 56 C T F b 11 13140 St Johns Park
Cardinal Stepinac Village 24-32 Runcorn St 9823 3855 144 60 s C F g H Croatian, European 14260 Yennora
St Vincent's Care Yennora 1 Tara Cl 1300 703 346 141 141 s D T F 7 13210 GEORGES
Rocky Point Residence 151-157 Rocky Point Rd 7909 0778 77 45 s T F b g CALD 14 20587 Note: 1. Cambodian, Chinese, Indo-Chinese, Vietnamese 3. Macedonian, Russian, Serbian, Ukrainian 2. Assyrian, CALD, Italian 4. Assyrian, Asian, Cambodian, European, Hungarian, Spanish
Bonnyrigg
Carramar

GEORGES RIVER continued to HAWKESBURY

GEORGES RIVER Council

Blakehurst 2221

Hurstville 2220

Kogarah 2217

Mortdale 2223

Oatley 2223

Peakhurst 2210

2222

Sans Souci 2219

2221

Council

Kurrajong 2758 Kurrajong

North Richmond 2754

Richmond 2753

Windsor 2756

NSW & ACT Edition 24 161 AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
listed by
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
METROPOLITAN Aged Care Homes
Councils (LGAs) and then Suburbs
continued
Estia Health Blakehurst 392-394 Princes Hwy 1300 682 833 105 99 13275 IBIS Care Blakehurst 20-24 Cheddar St 9546 2159 104 86 W T F 71 13260
Hall & Prior Shangri-La Nursing Home 107 Carrington Ave 9580 4333 53 T F 61 13553 Lucy Chieng Aged Care Centre 8-14 Romani Ave 8558 8088 70 s D F g Chinese 19165 Regis Hurstville 53-59 Gloucester Rd 1300 998 100 74 32 C T F 12933
Catholic Healthcare Bethlehem House 30 Montgomery St 1800 225 474 29 29 F 13629 Estia Health Kogarah 74-76 Rocky Point Rd 1300 682 833 72 66 s D T F g Greek 13188 St Patrick's Green Residential Care 40 Chapel St 9097 9194 104 104 D T 66 20740
Ferndale Gardens Aged Care Facility 33 Jersey Ave 9570 5555 136 106 W D T F g Asian, European, Hindi 71 14291
Carino Care at Oatley 7-11 Mimosa St 9580 4953 73 13 D T F b 12926
IRT Peakhurst 24 Turpentine Ave 13 44 78 92 82 s D T H 47 14043 Peakhurst Lodge 16-18 Henry Lawson Dr 9533 4089 110 39 s D T F b 14 14013 Uniting Banks Lodge Peakhurst 93 Baumans Rd 1800 864 846 114 110 C D T 3 13869 Uniting Nunyara Peakhurst 8-12 Neilson Ave 1800 864 846 78 67 D T F H 3 13959 Uniting Roberts Lodge Peakhurst 168-178 Boundary Rd 1800 864 846 64 64 C T b 3 13710 Penshurst
Fairlea @ Penshurst 9A-11 Hawk St 9570 8912 72 29 D T F b g Chinese, Women only 13126 Georges Estate 1 Centre St 9069 7300 111 81 W D T F 61 19935
IRT Thomas Holt Sans Souci Gardens 188 Chuter Ave 9545 4799 38 38 s T F 47 13701
Hurstville
Anglicare Mary Andrews Res Care 52a Tavistock Rd 1300 111 278 50 50 T 5 20537 Catholic Healthcare St Bede's Home 2 Russell Lane 1800 225 474 44 44 D T 13628 HAWKESBURY
South
District Com'ty Nursing Home 129 Old Bells Line of Rd 4573 1701 30 C F 13966
&
RSL LifeCare Ron Middleton VC Gdns 1 Wirraway Cl 1300 232 564 80 80 s D T F H 17, 43, 73 20497
Hawkesbury Living 116 March St 4578 2966 128 30 s D T F 13566 Uniting Hawkesbury Richmond 23 Chapel St 1800 864 846 134 134 D T F H 3 13016
Fitzgerald Aged Care 1 Rum Corp Lane 4577 2800 48 48 s C T F b 12949

Councils (LGAs) and then Suburbs

HORNSBY

Beecroft 2119

2158

2159

2156

2076

2120

162 NSW & ACT Edition 24 Aged Car e Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
listed by
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
METROPOLITAN Aged Care Homes
Council
Beecroft Nursing Home 134 Beecroft Rd 9876 3471 77 1 W D T F b 13272 Castle Hill 2154 Anglicare Brian King Gardens Hilliard Dr 1300 111 278 203 203 T F 5 19048 Anglicare Donington Court Clarke Dr 1300 111 278 123 123 T F H 5 20535 Anglicare Farrer Brown Court Cnr Gough Dr & David Rd 1300 111 278 133 133 D T F H 5 20533 Anglicare The Donald Coburn Centre Blue Gums Way 1300 111 278 136 136 T F 5 13184 Anglicare Warrina Residential Care 2 Hilliard Dr 1300 111 278 128 128 F 5 20534 Castle Hill Aged Care Home 42-46 Darcey Rd 9680 8330 48 48 s D T F g Chinese 18888 Cherrybrook
Cherrybrook Christian Care Centre 3-5 Kitchener Rd 9479 8080 120 80 s C D T F H 13242 Dural
Bupa Dural 1 Stonelea Ct 1800 718 348 102 74 s C D T F 33D 13427 Dural Aged Care Facility 705-717 Old Northern Rd 8410 0000 145 T F 21086 Lady of Grace Aged Care 454 Old Northern Rd 9634 1354 43 8 F g Italian, Spanish 13964 Galston
RSL LifeCare Mark Donaldson VC House 301 Galston Rd 9653 4900 74 74 C D T F H 17, 43, 73 14314
Arcare Glenhaven 93 Glenhaven Rd 1300 272 273 120 120 D T F 32-32D 21324 Carinya House 1A Mills Rd 9849 5100 60 60 s C D T F H 18890 Hornsby 2077 Christophorus House RV 396 Peats Ferry Rd 9476 3161 24 24 s F H 13028 Regis Hornsby 245-247 Peats Ferry Rd 1300 998 100 70 70 T F 12878 Whiddon Hornsby 2 Lowe Rd, Ku-ring-gai Hospital Gnds 1300 738 388 59 59 C 13796 Normanhurst
Greenwood Aged Care 9-17 Hinemoa Ave 9372 3400 107 107 D T F IFC-1 14248 Uniting Bowden Brae Gardens 1-7 Frith Ave 1800 864 846 127 111 C D T F H 3 13263 Pennant Hills
Heritage Pennant Hills 2A The Crescent 0416 923 334 38 3 T F g Asian, Chinese, South Asian 68 13870 Thornleigh
PAC Thornleigh 3 Hillmont Ave 1800 722 679 67 60 T g Chinese, European 14352 Wahroonga 2076 Adventist Aged Care Wahroonga 79 Mount Pleasant Ave 9487 0600 96 69 s T F H 14274 HammondCare Wahroonga 3-9 Woonona Avenue South 1800 776 112 57 57 D T F 20686 Redleaf Serviced Apartments 1630 Pacific Hwy 9450 8310 P H 13685 Thomas & Rosetta Agst AC Service 1614 Pacific Hwy 9450 8320 90 88 D T F H 13513 Wahroonga House 31 Pacific Hwy 9847 2400 124 119 W D T F 13586 Wahroonga Place Care Community 17 Pacific Hwy 1300 842 924 72 F g CALD 65D, IBC, OBC 13010 Wahroonga Tallwoods Care Com'ty 1 Myra St 1300 842 924 76 66 s W T F 65D, IBC, OBC 19282 West Pennant Hills 2125 Uniting Wirreanda West Pennant Hills 33 Highs Rd 1800 864 846 40 40 H 3 18242
HORNSBY
2126
Glenhaven
2120

HUNTERS HILL to INNER WEST

2131

Balmain 2041

Croydon 2132

Dulwich Hill 2203

Haberfield 2045

Leichhardt 2040

Lewisham 2049

Lilyfield 2040

NSW & ACT Edition 24 163 AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
METROPOLITAN
Note: 1. Men only; drug, alcohol or mental health issues 2. Croatian, Filipino, Greek, Italian HUNTERS HILL Council Gladesville 2111 Ashburn House Aged Care 20-34 Ashburn Pl 1800 246 637 102 57 s W D T F 58 13702 Twilight Aged Care Glades Bay Gdns 16 Punt Rd 9817 0722 41 41 s C T F 14243 Hunters Hill
Catholic Healthcare St Anne's AC 1 De Milhau Rd 1800 225 474 50 44 F 13547 Catholic Healthcare St Joseph AC 41 Gladesville Rd 1800 225 474 52 52 F 13376 Montefiore Res Care Hunters Hill 120 High St 8345 9135 333 317 s D T F g Jewish 63 13838 Twilight Aged Care Hunters Hill Village 8 D'Aram St 9816 1239 35 21 s C F H 21534 Woolwich 2110 JMV Woolwich 11 Gladstone Ave 9346 1500 40 40 s H 13031 INNER WEST Council Annandale
Annandale Grove Care Community 76 Johnston St 1300 842 924 69 C T F g CALD 65D, IBC, OBC 13873 Ashfield
Ashfield Baptist Homes 31 Clissold St 9797 3600 136 60 s D T F 13054 Ashfield Terrace Care Community 8-10 Clissold St 1300 842 924 133 133 T F g CALD 65D, IBC, OBC 13200 Bupa Ashfield 126-128 Frederick St 1800 718 348 60 s C D T F 33D 13232 PAC Ashfield 40 Charlotte St 1800 722 679 138 74 s D T F 13680 The Willows Private Nursing Home 84 Orpington St 9798 6889 40 T F g Croatian, Filipino, Greek, Italian 13131 Uniting Abrina Ashfield 19-21 Victoria St 1800 864 846 63 T g Chinese 3 13235 Uniting Quong Tart Ashfield 48 Arthur St 1800 864 846 63 45 T g Chinese 3 18922
Montrose Aged Care Centre 13 Thames St 1300 111 227 44 44 T F Note 1 78 14211
Catholic HC Holy Spirit AC Croydon 6 Brighton St 1800 225 474 127 127 D T F H 13915 St Ezekiel Moreno Nursing Home 77-79 Cheltenham Rd 9747 4277 58 15 s C T F g Note 2 13872
Maronite Sisters Village Dulwich Hill 208 Wardell Rd 9558 2115 47 8 s D T F g Arabic 18566 Maybanke Aged Care Centre 80 Wardell Rd 1300 111 227 38 38 T F 78 13262
2110
2038
St Vincent's Care Haberfield 7 Tillock St 1300 703 346 50 50 s F g Italian 7 13456 Uniting Annesley Haberfield 1 Haberfield Rd 1800 864 846 85 75 T Psychiatric specific facility 3 13068
Uniting The Marion Leichhardt 237 Marion St 1800 864 846 130 130 C D T 3 18255
Catholic HC Lewisham Nursing Home 1B Thomas St 1800 225 474 46 28 D T F 12898 Catholic HC Lewisham Retirement Hostel 1C Thomas St 1800 225 474 40 28 D T 39044
Uniting Aldersgate Lilyfield 16 Fredbert St 1800 864 846 93 22 C D T 3 13834

INNER WEST continued to KU-RING-GAI

Lindfield 2070

2074

Roseville 2069

164 NSW & ACT Edition 24 Aged Car e Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
INNER WEST Council continued
2204 Maronite Sisters Village Marrickville 28 Marrickville Ave 9558 2115 54 6 s T F g Arabic 13136 Uniting Thomas Roseby Lodge Marrickville 388-390 Illawarra Rd 1800 864 846 41 41 T 3 13149 Willandra Aged Care 19-21 George St 9569 4117 60 T F g Note 1 IFC-1 13074 Petersham 2049 Uniting Locke Haven Petersham 60 New Canterbury Rd 1800 864 846 48 48 3 13239 Stanmore 2048 Stanmore Place Care Community 66 Cambridge St 1300 842 924 65 T F g Note 2 65D, IBC, OBC 13556 Summer Hill 2130 Windermere Aged Care Facility 5 Henson St 9797 7222 73 9 T F g Chinese, Filipino, Korean 13071 Wyoming Aged Care 47 Grosvenor Cr 9798 8311 80 s T F 79 13102 KU-RING-GAI Council Gordon 2072 Anglicare Roden Cutler Lodge 10 Edward St 1300 111 278 107 107 T F 5 63524 Huang Ying Jung Nursing Home 25-27 Bushlands Ave 8376 0700 84 72 38832 Twilight Aged Care Horton House 1A Ravenswood Ave 8886 2100 45 45 s C T F 13479 Killara 2071 Killara Glades Care Community 95 Stanhope Rd 1300 842 924 78 F g CALD 65D, IBC, OBC 13378 Pathways Killara Gardens 17 Greengate Rd 9418 5200 105 105 W F 12924
Marrickville
Whitehall Aged Care Facility 27 Tryon Rd 9416 1767 76 8 T F b 13569 North Turramurra
HammondCare North Turramurra 10 Murrua Rd 1800 776 112 146 86 D T F 13750 LDK Seniors' Living - The Landings 440 Bobbin Head Rd 1300 535 000 P 10 10 C T F H 65 38814 North Turramurra Residential Care 402 Bobbin Head Rd 1800 870 427 113 113 D T F 41 13169 Turramurra House 34 Curagul Rd 9144 2444 57 57 W C T F 13088
KOPWA Ltd 16 Trafalgar Ave 9412 0284 58 58 g CALD 13524 Pathways Ashley House 97 Ashley St 9412 2451 40 F 13279 St Ives 2075 Bupa St Ives 120 Killeaton St 1800 718 348 98 98 D T F g Note 3 33D 21922 Estia Health St Ives 1 Yarrabung Rd 1300 870 289 118 118 T F 64076 Uniting Kari Court St Ives 251-257 Mona Vale Rd 1800 864 846 50 50 C D T 3 13255 Note: 1. Greek, Italian, Vietnamese 2. CALD; residents w/ challenging behaviours secure 3. African, Jewish, South African

2066

Council

Bowenfels 2790

Lithgow 2790

Portland 2847

Council

2179

Casula 2170

Chipping Norton 2170

Denham Court 2565

Green Valley 2168

NSW & ACT Edition 24 165 AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN
listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152 KU-RING-GAI continued to LIVERPOOL Note: 1. Fully supported residents accepted to 6 general places KU-RING-GAI Council continued Turramurra 2074 Uniting Northaven Turramurra 1322 Pacific Hwy 1800 864 846 80 60 T F 3 13141 Wahroonga
Adventist Aged Care Wahroonga 79 Mount Pleasant Ave 9487 0600 96 69 s T F H 14274 HammondCare Wahroonga 3-9 Woonona Avenue South 1800 776 112 57 57 D T F 20686 Redleaf Serviced Apartments 1630 Pacific Hwy 9450 8310 P H 13685 Thomas & Rosetta Agst AC Service 1614 Pacific Hwy 9450 8320 90 88 D T F H No shared rooms or units 13513 Wahroonga House 31 Pacific Hwy 9847 2400 124 119 W D T F 13586 Wahroonga Place Care Community 17 Pacific Hwy 1300 842 924 72 F g CALD 65D, IBC, OBC 13010 Wahroonga Tallwoods Care Com'ty 1 Myra St 1300 842 924 76 66 s W T F Note 1 65D, IBC, OBC 19282 Warrawee
Mark Moran Warrawee 1496 Pacific Hwy 9440 6300 104 104 s F Additional Services Fee (ASF) 62753 LANE COVE Council Greenwich
Hall & Prior Glenwood AC Home 34 Greenwich Rd 9436 1707 56 3 s T F 61 12963 Lane Cove
Hall & Prior Caroline Chisholm AC Home 274 Burns Bay Rd 9428 2466 79 23 s D F 61 14258 Uniting Kamilaroi Lane Cove 155 Longueville Rd 1800 864 846 74 74 3 14264 Uniting St Columba's Lane Cove 15 Figtree St 1800 864 846 42 42 T 3 13538
Catholic Healthcare St Peter's RAC 3 Felton Ave 1800 225 474 93 93 D T F H 19244
Aged Care Homes
2076
2074
2065
2066
Lane Cove North
LITHGOW
Three Tree Lodge 2A Col Drewe Dr 6354 2666 61 60 s D T F b 13589
Cooinda Aged Care 38 Maple Cr 6351 4071 84 84 C D T F b 12967
Portland Tabulam Health Centre 20 Green St 6359 2666 22 22 s T g CALD, Chinese 13369 LIVERPOOL
RSL LifeCare John Edmondson VC Gdns 130 Tenth Ave 8777 2000 64 61 s W C D T F H 17, 43, 73 20213 Scalabrini Austral 65 Edmondson Ave 1800 722 522 182 93 F b 13559
Austral
Catholic Healthcare Holy Spirit Casula 76 Marsh Pde 8107 6300 144 124 C D T F 61869
Scalabrini Chipping Norton 199 Epsom Rd 1800 722 522 150 150 T F 13557
Bolton Clarke Willowdale Jamboree Ave 1300 221 122 P 64292
Regis Green Valley 16 Rodeo Dr 1300 998 100 120 120 21952

2060

166 NSW & ACT Edition 24 Aged Car e Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
Care
listed by Councils (LGAs) and then
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
continued
LIVERPOOL Council continued Hammondville 2170 HammondCare Harding & Bond House 8-10 Judd Ave 1800 776 112 145 145 D T F 12973 HammondCare Southwood 8-10 Judd Ave 1800 776 112 83 83 D T F 13254 HammondCare The Meadows 8-10 Judd Ave 1800 776 112 40 40 D T F 12971 HammondCare The Pines 8-10 Judd Ave 1800 776 112 40 40 D T F H 12972 Kemps Creek 2178 Catholic Healthcare Emmaus RAC 85 Bakers Lane 1800 225 474 64 64 C D T F H 13212 Liverpool 2170 SummitCare Liverpool 173 Elizabeth Dr 9602 9044 70 C T F 11 14207 Uniting Bernard Austin Lodge 14 Boundary Rd 1800 864 846 33 33 T H 3 13860 Prestons 2170 Advantaged Care Prestons Lodge 18 Melaleuca Pl 8763 8333 132 100 s W D T F 20741 Blue Hills Manor 25-27 Tulich Ave 8784 2400 67 67 F H 38398 MOSMAN Council Mosman 2088 Bupa Mosman 18-20 Bardwell Rd 1800 718 348 64 64 C T F 33D 12923 Hall & Prior Montana Nursing Home 36-38 Harbour St 8969 2600 64 1 T F 61 62699 Hall & Prior Sirius Cove AC Home 17 Clanalpine St 9960 7555 55 13 s F 61 13550 Montana Nursing Home 36 Harbour St 8969 2600 64 W T F 13720 Twilight Aged Care Glengarry 1A Ellamatta Ave 9969 0907 44 44 s C D T F 13625 Uniting The Garrison Mosman 13 Spit Rd 1800 864 846 60 60 H 3 13539 NORTH SYDNEY Council Neutral Bay
Lansdowne Gardens 11 Manns Ave 9953 0000 91 79 s W D T F 70 18963 North Sydney
JMV North Sydney 4 Clark Rd 9346 1500 109 T F H 14036 NORTHERN BEACHES Council Allambie Heights 2100 Allambie Heights Village 3 Martin Luther Pl 9975 5800 42 41 s D T F H 13602 Scalabrini Allambie Heights 167 Allambie Rd 1800 722 522 82 23 F 13742 Avalon Beach 2107 Avalon House 14-16 John St 9973 0900 80 56 W D T F 13205 Bayview 2104 Bayview Treetops Care Community 10a Minkara Rd 1300 842 924 P 44 8 T F 65D, IBC, OBC 63122 Belrose
Calvary Corymbia 51 Childs Cct 1800 527 272 100 T F 30 62095 Uniting Wesley Gardens Belrose 2B Morgan Rd 1800 864 846 317 221 D T F 3 13076 Brookvale 2100 Alexander Aged Care 16 Victor Rd 9938 1514 69 29 D T F g H Armenian 13877
METROPOLITAN Aged
Homes
Suburbs
LIVERPOOL
to NOR THERN BEACHES
2089
2085

NORTHERN BEACHES continued to PARRAMATTA

Collaroy 2097

Forestville 2087

Manly 2095

Manly Vale 2093

2103

Narraweena 2099

Warriewood 2102

Council

Baulkham Hills 2153

NSW & ACT Edition 24 167 AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
listed by
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
METROPOLITAN Aged Care Homes
Councils (LGAs) and then Suburbs
BEACHES Council continued
Elizabeth Jenkins Place AC Centre 8 Homestead Ave 1300 111 227 126 118 W D T F H 78 20564 Pacific Lodge Aged Care Centre 8 Homestead Ave 1300 111 227 50 50 T F 78 13358
Fresh Hope Care Alexander Campbell House 51 Cook St 1800 005 484 35 33 F H 13501
NORTHERN
Uniting Wesley Heights Manly 47 Birkley Rd 1800 864 846 120 64 T 3 12966
Estia Health Manly Vale 5-13 King St 1300 682 833 82 82 D T F 13818 Manly Vale Aged Care Cnr Condamine & Gordon St 9949 1911 92 1 T F b 79 13801 Mona Vale
Catholic HC George Mockler House 99 Elimatta Rd 1800 225 474 28 2 F H 13387 Mona Vale House 33 Bassett St 9910 7900 62 51 W D T F 18534 Mona Vale View Care Community 2 Jenkins St 1300 842 924 49 6 F g Croatian, Greek 65D, IBC, OBC 13138 Seabeach Gardens 26 Darley St East 9997 6383 33 2 T F 13714
RSL LifeCare RAC at RSL ANZAC Village 90 Veterans Pde 1300 232 564 400 400 s W D T F H 17, 43, 73 13585
Narraweena Grove Care Community 71A McIntosh Rd 1300 842 924 54 3 T F g CALD, Italian 65D, IBC, OBC 13001 North Manly 2100 Manly Hillside Care Community 4 Austral Ave 1300 842 924 35 D T F Women only 65D, IBC, OBC 13280 Seaforth
Bupa Seaforth 550 Sydney Rd 1800 718 348 76 76 C D T F 33D 21134 Terrey
Terrey Hills Nursing Home 42 Booralie Rd 9450 1719 104 85 W D T F 13932
Anglicare Marcus Loane House 14 Macpherson St 1300 111 278 119 68 C D T F H 5 20539 Arcare Warriewood 23 Warriewood Rd 1300 272 273 130 130 F 32-32D 21817 Narrabeen Glades Care Community 184 Garden St 1300 842 924 148 T F g CALD 65D, IBC, OBC 13555
Narrabeen 2101
2092
Hills 2084
PARRAMATTA
BaptistCare Aminya Centre 6 Goolgung Ave 1300 275 227 123 C T F 12875 Bupa Baulkham Hills 4 The Cottell Way 1800 718 348 144 144 s C D T F 33D 20563 SummitCare Baulkham Hills 5 Bass Dr 8865 3600 205 W C T F 11 20596

PARRAMATTA Council continued Beecroft 2119

Eastwood 2122

Epping 2121

Ermington 2115

2150

Northmead 2152

2117

Parramatta 2150

Rosehill 2142

2146

2145

2153

168 NSW & ACT Edition 24 Aged Car e Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover METROPOLITAN
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
Aged Care Homes listed by Councils (LGAs) and then Suburbs
PARRAMATTA continued
Beecroft Nursing Home 134 Beecroft Rd 9876 3471 77 1 W D T F b 13272
St Catherine's Aged Care Services 162-166 Balaclava Rd 9805 1655 96 55 C D T F 13858
Estia Health Epping 64-66 Norfolk Rd 1300 682 833 105 105 s C D T F 20822
Uniting Arrunga Ermington 334-342 Kissing Point Rd 1800 864 846 101 101 D T F 3 18840
Fairlea @ Harris Park 7-11 Crown St 9637 8480 50 50 D T F b g Chinese 18512 Our Lady Aged Care Centre Lvl 1, 40 Alice St 8831 0000 90 90 D 21988 Our Lady Mercy Place Harris Park 128A Alfred St 1300 096 428 86 86 s W T F b 75 70965 North Parramatta 2151 Courtlands Aged Care 15 Gloucester Ave 1800 246 637 112 W D F b H 58 13189 Northcourt Aged Care 7 Saunders St 1800 246 637 35 F 58 14283 Southern Cross Care Marian N/Home 2A Fleet St 1800 870 427 75 D T F 41 13798 Uniting Lilian Wells North Parramatta 2B Fennell St 1800 864 846 72 72 C D T 3 13958 North Rocks
Bupa North Rocks 23 Speers Rd 1800 718 348 124 47 T F 33D 17807
Constitution Hill Aged Care 3 Centenary Ave 1300 294 518 121 97 D T F H 66 14246 Oatlands
Arcare Oatlands 23 Prindle St 1300 272 273 110 110 D F 32-32D 20775
Brentwood Aged Care NSW 28 Glebe St 9635 1114 78 D T F IFC-1 13852 Pendle Hill
Fresh Hope Care Ashwood Res Care Serv 230-290 Dunmore St 1800 005 484 132 132 C D T F H 13193 Melrose Lodge 123-157 Bungaree Rd 8197 9300 80 80 D T F b H 13095 Pendle Hill Aged Care 2 Wyena Rd 9631 1066 53 T F b IFC-1 14058
Fairlea @ Rosehill 145 Good St 8073 4078 50 50 T F g Chinese 13127 Toongabbie
Toongabbie Terrace Care Community 4-8 Wentworth Ave 1300 842 924 128 F 65D, IBC, OBC 63769 Westmead
Bolton Clarke Cabrini, Westmead 83-85 Amos St 8836 7600 P 107 14334 Uniting Westmead Res Aged Care 1 Caroline St 1800 864 846 114 114 T F 3 21333 Winston
Anglicare Woodberry Residential Care 129 Lanhams Rd 1300 111 278 116 116 T F 5 13581 Winston Hillside Care Community 226 Windsor Rd 1300 842 924 95 95 T F 65D, IBC, OBC 21031
Harris Park
2151
2145
Hills

PENRITH to RANDWICK

Council Emu Plains 2750

Glenmore Park 2745

Park

Creek 2178

2747

Penrith 2750

2760

Marys 2760

Council Kensington 2033

Bay 2036

Malabar 2036

Maroubra 2035

Matraville 2036

Randwick 2031

NSW & ACT Edition 24 169 AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
listed by
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
METROPOLITAN Aged Care Homes
Councils (LGAs) and then Suburbs
Note: 1. Assyrian, Cambodian, Croatian, Egyptian, Malaysian, Muslim PENRITH
Uniting Edinglassie Emu Plains 1-3 Emerald St 1800 864 846 100 100 T F 3 13178
Glenmore
Care Community 5-7 Floribunda Pl 1300 842 924 P 156 130 F 65D, IBC, OBC Kemps
Catholic Healthcare Emmaus Res AC 85 Bakers Lane 1800 225 474 64 64 C D T F H 13212 Kingswood
Anglicare Newmarch House 50 Manning St 1300 111 278 102 102 D T F 5 20377 Heritage Kingswood 29 George St 0416 923 334 60 10 T F g Note 1 68 13417 North St Marys
Boronia House St Marys 183 Boronia Rd 9833 5600 123 123 F 21091
Mountainview Aged Care 57 Mulgoa Rd 4721 3411 99 6 C T F b 79 14187 RSL LifeCare Governor Phillip Manor 64 Glebe Pl 1300 232 564 82 43 s D T F H 17, 43, 73 13039 SummitCare Penrith 366 Jamison Rd 4721 2512 98 C T F b 11 12958 The Royce Manor 123 Mulgoa Rd 4720 5633 128 128 s W D T F g CALD, LGBTIQ 38776 Thornton Park Residential Care 72-78 Empire Ct 1800 870 427 100 100 C T F H 41 21090 Uniting Edinglassie Lodge Penrith 40 Village Cres 1800 864 846 69 69 s D T 3 13457 St
SummitCare St Marys 57 Saddington St 9673 6999 86 C T F b 11 12881
St Josephs AC Facility for Religious 2 Kensington Rd 9663 4077 45 12 s C T F 19186 St. Basil's Kensington 95-97 Todman Ave 9313 7129 55 T F g Greek 13197
Mark Moran Little Bay 1420 Anzac Pde 8197 6100 155 155 s W D T F 18531
Anglicare Dorothy Boyt House 31 Raglan St 1300 111 278 62 32 T F 5 14250
Bupa Maroubra 288 Maroubra Rd 1800 718 348 90 C F 33D 13003 Southern Cross Care Kildare Res Care 216 Maroubra Rd 1800 870 427 25 25 T F H 41 14163 St Brigid's Green Residential Care 220 Maroubra Rd 8097 1700 66 66 W D T 66 20017
Catholic Healthcare St James Villa 60 Lawson St 1800 225 474 40 40 13048
Catholic Healthcare Brigidine House 7 Coogee Bay Rd 1800 225 474 30 30 F 13813 Milford House 2-4 Milford St 9398 3659 45 25 W F 13726 Montefiore Residential Care Randwick 36 Dangar St 8345 9135 276 276 s W D T F g Jewish 63 18212 Mount St Joseph's Home 70 Market St 9398 9166 62 60 13715 SummitCare Randwick 15 Frenchmans Rd 9398 4511 70 C T F 11 14254
RANDWICK
Little

RANDWICK

continued to SUTHERLAND

RANDWICK Council

2034

2122

2111

Macquarie Park 2113

2122

2114

2190

2135

Bangor 2234

Council

Barden Ridge 2234

Cronulla 2230

2233

170 NSW & ACT Edition 24 Aged Car e Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
listed by
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
METROPOLITAN Aged Care Homes
Councils (LGAs) and then Suburbs
Southern Cross Care South Coogee Res Care 39 Gregory St 1800 870 427 41 41 D T F H 41 13450 RYDE Council Eastwood
St Catherine's Aged Care Services 162-166 Balaclava Rd 9805 1655 96 55 C D T F 13858 Gladesville
Ashburn House Aged Care 20-34 Ashburn Pl 1800 246 637 102 57 s W D T F 58 13702 Twilight Aged Care Glades Bay Gardens 16 Punt Rd 9817 0722 41 41 s C T F 14243
BaptistCare Cooinda Court 159 Balaclava Rd 1300 275 227 68 68 C T F 13678 BaptistCare Dorothy Henderson Lodge 157 Balaclava Rd 1300 275 227 80 66 C D T F 13650 BaptistCare Shalom Centre 159-165 Balaclava Rd 1300 275 227 163 W C D T F 13360
Southern Cross Care Marsfield Res Care 16 Vincentia St 1800 870 427 61 61 D T F H 41 14328 Ryde 2112 Calvary Ryde 678 Victoria Rd 1800 527 272 115 52 D T F H 30 14011 Estia Health Ryde 94 Bowden St 1300 682 833 40 F 13704 S.Antonio Da Padova Nursing Home 7 North Rd 9809 2211 112 62 D T F g Italian 13560 Uniting Thomas Bowden Ryde 279 Morrison Rd 1800 864 846 47 47 3 13537 West Ryde
Meadowbank Grove Care Community 8 Sherbrooke Rd 1300 842 924 116 T F g Note 1 65D, IBC, OBC 14293 STRATHFIELD Council Greenacre
Bupa Greenacre 171 Boronia Rd 1800 718 348 140 52 C T F g Arabic, Vietnamese 33D 14306 Estia Health Bankstown 74 Chiswick Rd 1300 682 833 150 76 D T F 13008 Strathfield
Columbia Aged Care Strathdale 64-70 Albert Rd 9764 7800 115 39 F g Note 2 64D 13593 Goondee Aged Care 13 Jersey Rd 9747 4933 63 17 C D T F b 12964 Jesmond Aged Care 81-85 Albert Rd 9124 9200 96 16 T F g Indian, Sri Lankan 14035
continued South Coogee
Marsfield
SUTHERLAND
BaptistCare Warena Centre 15 Bangaroo St 1300 275 227 130 44 D T F H 13582
Advantaged Care at Barden Lodge 11 Barden Rd 9532 2888 62 62 W T F 20178
Pathways Cronulla Pines 35 Sturt Rd 8522 1000 169 T F 20481 Stella Maris Aged Care 6 Coast Ave 8522 1200 73 73 T F 13738
Moran Engadine 99 Caldarra Ave 9548 7780 156 140 W D T F 72 20009 Note: 1. CALD; Post-hospital rehab, dementia care 2. Korean, Russian; dementia care
Engadine

SUTHERLAND continued to SYDNEY

2233

2234

2226

Kirrawee 2232

2228

2232

2224

Taren Point 2229

2233

2010

Elizabeth Bay 2011

2021

NSW & ACT Edition 24 171 AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
by
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
METROPOLITAN Aged Care Homes listed
Councils (LGAs) and then Suburbs
SUTHERLAND Council continued Heathcote
St Vincent's Care Heathcote 15 The Ave 1300 703 346 213 210 D T F H 7 14032 Illawong
Heritage Illawong 351 Fowler Rd 0493 453 138 60 D T F g Note 1 68 13551
Anglicare Mildred Symons House 15 Lenna Pl 1300 111 278 127 98 C D T F 5 14184
Catholic Healthcare Percy Miles Villa 227-235 Forest Rd 1800 225 474 42 42 F 13342 IRT Thomas Holt Kirrawee 1-25 Acacia Rd 9545 4799 148 115 s D T F H 47 13346 The Palms Aged Care 454 President Ave 9521 2963 72 23 s T F 12995 Miranda
Alkira Gardens 2 Animbo St 8578 1688 90 52 s D T F b 14 21067 HammondCare Mason 19 Kiama St 1800 776 112 60 60 T F 63400 HammondCare Scarborough 19 Kiama St 1800 776 112 92 92 D T F H 20482 IBIS Care Miranda 2C Karimbla Rd 9540 4799 76 76 T F 71 13630 Juliana Village 58 Miranda Rd 9541 3400 71 71 T F g Dutch 13645 Miranda Aged Care Facility 268 Port Hacking Rd 9124 9231 80 42 W T F 13722 Sutherland
Bupa Sutherland 42 Auburn St 1800 718 348 144 C T F 33D 20562 Southern Cross Care Nagle Res Care 144 -150 Flora St 1800 870 427 40 40 F 41 13341 Sylvania
Carino Care at Sylvania 406 Princes Hwy 9522 8581 71 9 T F b 13000 Moran Sylvania 29 Sylvania Rd 9532 6222 181 181 W D T F 72 18875
Anglicare Goodhew Gdns + Bay Breeze 2-28 Alexander Ave 1300 111 278 123 123 T F H 5 20538 Waterfall
Garrawarra Centre Old Princes Hwy 8545 4700 104 40 C D T F Note 2 13697 SYDNEY
Darlinghurst
Catholic Healthcare Vincentian AC 41-43 Stanley St 1800 225 474 30 30 C 13621 HammondCare Darlinghurst 118A Darlinghurst Rd 1800 776 112 42 42 C F Note 3 21816
Jannali
Council
St Luke's Care Lulworth House 73 Roslyn Gdns 9356 0400 154 92 W T F 13743 Paddington
Anglicare The Terraces Res Aged care 74 Brown St 1300 111 278 100 s D T F 5 64562 PAC The Terraces Paddington 74 Brown St 1800 722 679 100 71 D T F H 13679 Redfern 2016 Annie Green Court 47 Redfern St 9305 9100 72 72 T F Note 3 20693 Note: 1. European, Frmr Yugoslavian, Greek, Macedonian, Multicultural 2. Gender-specific cottages; high-level dementia care 3. People experiencing or at risk of homelessness

SYDNEY continued to THE HILLS

Baulkham Hills 2153

2158

Kellyville 2155

North Kellyville 2155

North

2151

Norwest 2153

West Pennant Hills 2125

172 NSW & ACT Edition 24 Aged Car e Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
Aged Care Homes listed by
and then
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
METROPOLITAN
Councils (LGAs)
Suburbs
SYDNEY Council continued Rushcutters Bay 2011 Anglicare Elizabeth Lodge 46 Bayswater Rd 1300 111 278 116 116 T F 5 13480 Surry Hills 2010 Catholic Healthcare Gertrude Abbott AC 180 Albion St 1800 225 474 100 24 D T F 14242 Catholic HC The Sister Anne Court AC 182 Albion St 1800 225 474 68 68 T F 13132 Charles Chambers Court 11 Hunt St 8241 6300 60 60 T F Note 1 13253 Waterloo 2017 Frederic House 182 Young St 9310 2778 61 61 C T F Men only 13252 THE HILLS Council
BaptistCare Aminya Centre 6 Goolgung Ave 1300 275 227 123 C T F 12875 Bupa Baulkham Hills 4 The Cottell Way 1800 718 348 144 144 s C D T F 33D 20563 SummitCare Baulkham Hills 5 Bass Dr 8865 3600 205 W C T F 11 20596 Castle Hill 2154 Anglicare Brian King Gardens Hilliard Dr 1300 111 278 203 203 T F 5 19048 Anglicare Donington Court Clarke Dr 1300 111 278 123 123 T F H 5 20535 Anglicare Farrer Brown Court Cnr Gough Dr & David Rd 1300 111 278 133 133 D T F H 5 20533 Anglicare The Donald Coburn Centre Blue Gums Way 1300 111 278 136 136 T F 5 13184 Anglicare Warrina Residential Care 2 Hilliard Dr 1300 111 278 128 128 F 5 20534 Castle Hill Aged Care Home 42-46 Darcey Rd 9680 8330 48 48 s D T F g Chinese 18888 Dural
Bupa Dural 1 Stonelea Ct 1800 718 348 102 74 s C D T F 33D 13427 Dural Aged Care Facility 705-717 Old Northern Rd 8410 0000 145 T F 21086 Lady of Grace Aged Care 454 Old Northern Rd 9634 1354 43 8 F g Italian, Spanish 13964 Glenhaven
Arcare Glenhaven 93 Glenhaven Rd 1300 272 273 120 120 D T F 32-32D 21324 Carinya House 1A Mills Rd 9849 5100 60 60 s C D T F H 18890
BaptistCare The Gracewood Centre 2 Free Settlers Dr 1300 275 227 128 D T F H 21555
Moran Kellyville 35 Goodison St 9881 4222 122 120 W D T F 2 x couples rooms 72 18876
Bupa North Rocks 23 Speers Rd 1800 718 348 124 47 T F 33D 17807
Bella Vista Gardens 16 Fairway Dr 9672 6155 142 126 s W D T F H 70 20237 MacKillop House 2 Firewheel Pl 1300 169 949 105 105 C T F 38837
Uniting
West Pennant Hills 33 Highs Rd 1800 864 846 40 40 H 3 18242
2156
Rocks
Wirreanda
experiencing
at risk of homelessness
Note: 1. People
or

WAVERLEY to WINGECARRIBEE

Bundanoon 2578

NSW & ACT Edition 24 173 AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
Care Homes listed by Councils
and
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
METROPOLITAN Aged
(LGAs)
then Suburbs
WAVERLEY Council Bondi Beach
Advantaged Care Bondi Waters 47-51 O'Brien St 9365 9365 53 53 W D T F 19822 Bronte 2024 St Vincent's Care Bronte 365 Bronte Rd 1300 703 346 106 106 D T F 7 21092 Rose
Beresford Hall 1 Cranbrook Rd 8388 8000 141 130 C D T F 20174 Regis Rose Bay 84 Newcastle St 1300 998 100 66 44 T F 13563 Vaucluse 2030 Hall & Prior Vaucluse Aged Care Home 13 Young St 9337 3235 63 12 s T F 61 13086 Mark Moran Vaucluse Cnr Old South Head Rd & Laguna St 9366 7000 91 91 s W D T F H 20480 Waverley 2024 Bupa Queens Park 142 Carrington Rd 1800 718 348 71 71 C T F 33D 12994 Charingfield Aged Care Community 282A Bronte Rd 9369 5444 55 55 D T F 59 13601 SummitCare Waverley 321 Bronte Rd 9387 3872 60 C T F 11 14054 Uniting Illowra Waverley 195 Birrell St 1800 864 846 42 42 D T 3 14292 WILLOUGHBY Council Chatswood 2067 Dougherty Apartments 1 Victor St 9419 3000 70 70 D T F H 13636 Willoughby Community Hostel 1 Warrah St 9417 8443 40 40 s 13372 Willoughby Village 36 Douglas Ave 9417 3328 60 32 C 13459 Willowood Centre 297 Mowbray Rd 8644 1400 90 30 T F g Chinese, Japanese 64D 18210 Lane Cove North 2066 Catholic Healthcare St Peter's Res AC 3 Felton Ave 1800 225 474 93 93 D T F H 19244 Northbridge 2063 Catholic Healthcare St Paul's Res AC 27 Eastern Valley Way 1800 225 474 40 40 T F 20427 Pathways Sailors Bay 170 Sailors Bay Rd 9917 7100 121 F 20685 Roseville
KOPWA Ltd 16 Trafalgar Ave 9412 0284 58 58 g CALD - No smoking 13524 Pathways Ashley House 97 Ashley St 9412 2451 40 F 13279 Willoughby 2068 Bupa Willoughby 71-79 Sydney St 1800 718 348 85 85 T F 33D 18965 Estia Health Willoughby 202 Mowbray Rd 1300 682 833 74 55 D T F 14275 WINGECARRIBEE
Anthem Care 25 Retford Rd 4862 8500 123 60 s D T F H 18877 Bowral House 87-89 Kangaloon Rd 4862 8900 71 71 W D T F 18533
2026
Bay 2029
2069
Council Bowral 2576
Warrigal Bundanoon 20 Hill St 1800 927 744 90 70 s D T F H 13808

Councils (LGAs) and then Suburbs

WINGECARRIBEE continued to WOOLLAHRA

WINGECARRIBEE

Burradoo 2576

2575

2568

2572

174 NSW & ACT Edition 24 Aged Car e Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
listed by
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
METROPOLITAN Aged Care Homes
Council continued
Harbison Burradoo 2 Charlotte St 4868 6200 167 159 C F H 14282 Mittagong
Abbey House 300 Range Rd 4871 1085 143 W D F 13930 Moss Vale
Harbison Moss Vale 36 Yarrawa Rd 4868 6200 138 138 s C D T F 14296 WOLLONDILLY Council Menangle
Durham Green Manor and Lodge 153 Menangle Rd 4634 8000 104 24 W D T F H 38399 Picton
RSL LifeCare John Goodlet Manor 615 Thirlmere Way 4683 6900 102 82 s C D T F 17, 43, 73 13353 Thirlmere
RSL LifeCare Agris Hutrof House 25 Estonian Rd 1300 232 564 65 52 s D T F g H Estonian 17, 43, 73 13597 WOOLLAHRA Council Bellevue Hill 2023 Drayton House 6-8 Cranbrook Rd 8326 7700 60 60 C D T F 21866 Edgecliff 2027 St Vincent's Care Edgecliff 2-6 Albert St 1300 703 346 39 37 s W T F Note 1 7 13502 Paddington 2021 Anglicare The Terraces Residential AC 74 Brown St 1300 111 278 100 s D T F 5 64562 PAC The Terraces Paddington 74 Brown St 1800 722 679 100 71 D T F H 13679 Rose Bay
Beresford Hall 1 Cranbrook Rd 8388 8000 141 130 C D T F 20174 Regis Rose Bay 84 Newcastle St 1300 998 100 66 44 T F 13563 Vaucluse 2030 Hall & Prior Vaucluse Aged Care Home 13 Young St 9337 3235 63 12 s T F 61 13086 Mark Moran Vaucluse Cnr Old South Head Rd & Laguna St 9366 7000 91 91 s W D T F H 20480 Woollahra 2025 Montefiore Res Care Woollahra Manor 23 Nelson St 8345 9135 50 50 s g Jewish 63 13032 Uniting Ronald Coleman Lodge Woollahra 88 Wallis St 1800 864 846 53 53 T 3 13709
1. Additional options available for one bed
2577
2571
2029
Note:

REGIONAL Aged Care Homes listed

ALBURY to BALRANALD

ALBURY Council

Albury 2640

2640

Lavington 2641

Thurgoona 2640

West Albury 2640

Armidale 2350

2365

Tingha 2369

Council

Alstonville 2477

Senior Living

Ballina 2478

Council

Balranald 2715

NSW & ACT Edition 24 175 AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
by
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
Councils (LGAs) and then Suburbs
Fresh Hope Care Borella House 333 Borella Rd 1800 005 484 64 64 s F 13527 Mercy Place Albury 578 Poole St 1300 096 428 114 114 s D F 75 13015 Glenroy
Calvary Albury & District 636 Logan Rd 1800 527 272 90 86 T F 30 13826
Murray Vale Shalem 342 Wagga Rd 6025 4889 60 60 D T F H 13325 Southern Cross Care Lavington Residential Care 286 Warren St 1800 870 427 35 35 T F H 41 18233
Estia Health Albury 289 Elizabeth Mitchell Dr 1300 682 833 80 80 s C T F 19361
Lutheran Aged Care Dellacourt 42 Nicholson Pl 6060 4000 122 122 s C D T F H 13661 Lutheran Aged Care Yallaroo 1 Stafford Rd 6060 4000 60 60 D T F H 13789 Riverwood Aged Care 990 Padman Dr 6023 9700 29 29 C T F H IFC-1 13326
ARMIDALE Council
Autumn Lodge Aged Care Armidale 50 Butler St 6772 7533 114 114 s D T F 13049 Bupa Armidale 112 Brown St 1800 718 348 63 17 s C T F 33D 12928 RFBI Armidale Masonic Village 86 Box Hill Dr 1800 181 959 62 62 D T F b 13592 Uniting Autumn Lodge Butler Street 50 Butler St 1800 864 846 64 64 T 3 63825 Uniting Autumn Lodge Glass Street 11 Glass St 1800 864 846 50 50 D T 3 63824 Guyra
Guyra Multi Purpose Service 44-48 Sole St 6738 4000 17 17 s T F 18941 McLean Care Kolora Residential Care Services 8 Prisk St 6779 1922 32 32 s C T 13642
Tingha Multi Purpose Service 13997 Guyra Rd 6723 3266 9 8 s T F 18889 BALLINA
Adventist
Alstonville AC Facility 77 Pearces Creek Rd 6628 1944 51 51 s D T F H 13470 BaptistCare Maranoa Centre 15 The Ave 1300 275 227 90 88 s C D T F 13864
Bupa Ballina 148 North Creek Rd 1800 718 348 123 115 s D T F 33D 19791 Crowley Care 154 Cherry St 1300 139 099 151 149 s D T F H 14223 RSL LifeCare Florence Price Gardens 11 Hackett Lane 6681 9000 120 120 D T F H 17, 43, 73 14280 St Andrew's Village 59 Bentinck St 6620 5800 123 115 s D T F g H ATSI, LGBTIQ 13751 BALRANALD
Balranald Multipurpose Service 41-43 Court St 03 5071 9800 16 8 s T F 18928
Retirement Hostel 24 Mayall St 03 5020 1035 15 14 C T F 13300
Balranald

BATHURST to BLAYNEY

BATHURST Council

Bathurst 2795

2795

BEGA VALLEY Council

Bega 2550

Eden 2551

Merimbula 2548

Pambula 2549

2548

Bellingen 2454

Dorrigo 2453

2454

Berrigan 2712

2713

2714

Blayney 2799

2671

2791

176 NSW & ACT Edition 24 Aged Car e Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
by
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
REGIONAL Aged Care Homes listed
Councils (LGAs) and then Suburbs
Bathurst Riverview Care Community 93 Stanley St 1300 842 924 158 T F g CALD 65D, IBC, OBC 13276 Catholic Healthcare Macquarie Care Centre 8 Gormans Hill Rd 1800 225 474 40 18 C D T F 13669 Catholic Healthcare St Catherine's Bathurst 51 Gormans Hill Rd 1800 225 474 130 130 D T F Dementia-specific programs 14135 RFBI Bathurst Masonic Village 200 Stewart St 1800 181 959 45 T F b H 13613 Kelso
Whiddon Kelso 15 Ilumba Way 1300 738 388 111 111 C D T F 14228
Sapphire Coast Community Aged Care 24 Hill St 6492 7777 95 T g H ATSI 13257
Uniting Eden 22 Barclay St 1800 864 846 85 85 C T F 3 18874
RSL LifeCare Albert Moore Gardens 10 Short St 1300 232 564 68 68 s C F H 17, 43, 73 13520
Imlay House 3 Merigan St 6495 8600 72 68 D T F 13097 Tura Beach
RSL LifeCare Hugh Cunningham Gardens 2B Tura Beach Dr 1300 232 564 66 66 D T F H 17, 43, 73 14298 BELLINGEN Council
RFBI Bellingen Masonic Village 38 Watson St 1800 181 959 54 T F b H Men's Shed 13284
Dorrigo Multi Purpose Service 14 Beech St 6692 7700 27 16 C T F 12876 Raleigh
RFBI Raleigh Urunga Masonic Village 191 Old Pacific Hwy 1800 181 959 58 58 D T F b Men's Shed 20228 BERRIGAN
Council
Amaroo Aged Care Berrigan 51-53 Davis St 03 5885 2731 30 30 s D T F 3 13304 Berrigan Multi Purpose Service 47-49 Davis St 03 5888 5300 10 10 D T F 18895
Finley Regional Care 26 Dawe Ave 03 5883 9600 77 76 s C D T F 13265 Tocumwal
Tocumwal Lions Community Hostel 21-23 Jerilderie St 03 5874 3650 21 21 s T 2 double rooms with ensuites 13810 Tocumwal Multi Purpose Service 6-12 Adams St 03 5874 2166 10 10 T F 18894 BLAND Council West
RFBI West Wyalong Masonic Village 64 Ungarie Rd 1800 181 959 63 61 s D T F b 13067 BLAYNEY Council
Blayney Multi Purpose Service 1 Osman St 6368 9000 20 16 s T F b 13364 Lee Hostel 1 Queen St 6368 3388 28 26 s F 13319 Lee Roshana Care (NSW) 1 Queen St 6368 3388 26 26 s 64118 Carcoar
Uralba Retirement Village 5 Eulamore St 6367 3000 22 22 s F 13635 Uralba Roshana Care 5 Eulamore St 6367 3000 10 10 T 64122
Finley
Wyalong

BOGAN to CESSNOCK

Nyngan 2825

2840

2839

HILL Council

Broken Hill 2880

Council

Bangalow 2479

Bay 2481

Mullumbimby 2482

2481

Council Canowindra 2804

2806

Molong 2866

Yeoval 2868

Hillston 2675

Council

CESSNOCK Council

Cessnock 2325

Kurri 2327

NSW & ACT Edition 24 177 AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
listed by Councils
and then Suburbs Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
REGIONAL Aged Care Homes
(LGAs)
BOGAN Council
Nyngan Multi Purpose Service 15 Hoskins St 6835 1700 36 32 C D T 18903 BOURKE Council Bourke
Bourke Multi Purpose Service 26 Tarcoon St 6870 8888 15 15 T F 18900 Whiddon Bourke 29 Darling St 1300 738 388 12 12 C g ATSI, CALD 13285 BREWARRINA Council Brewarrina
Brewarrina Multi Purpose Service 56 Doyle St 6830 5000 12 10 T F g ATSI 18847 BROKEN
Aruma Lodge 229 Beryl St 08 8088 1630 58 9 s C T F 13303 Harold Williams Home 267 Eyre St 08 8080 1850 40 40 s C T F 20186 St Anne's Nursing Home 238 Piper St 08 8080 1850 121 42 s C D T F 13548 BYRON
Feros Care Village Bangalow 6 Byron Bay Rd 1300 090 256 64 52 s W C F 14290 Byron
Byron Aged Care 1 Butler St 6685 6728 41 41 D T F g CALD 13301 Feros Care Village Byron Bay Cnr Cowper & Marvell Sts 1300 418 418 40 40 s C 13038
Catholic Healthcare Coolamon Villa 1 Reservoir Rd 1800 225 474 54 36 C D T F 12983 Suffolk Park
RSL LifeCare Patrick Bugden VC Gardens 182-184 Broken Head Rd 6639 2300 66 65 C D T F H 17, 43, 73 14053 CABONNE
Moyne Aged Care Centre 161 Nangar Rd 1300 111 227 63 49 T F 78 13147
Eugowra Memorial Multi Purpose Service Hill St 6850 4000 12 4 s C T F 18931
Eugowra
Prunus Lodge 12 Bells Lane 6366 8097 28 28 D T F H 13287
Yeoval Aged Care 3-7 Lord St 5852 4600 25 13 C T F 13098 CARRATHOOL
Lachlan Lodge RACF 48D Burns St 6967 2727 18 18 C T 13335
Abernethy Nursing Home 2 Mount View Rd 4993 3100 52 29 D F 13236 Calvary Cessnock Retirement Community 19 Wine Country Dr 1800 527 272 296 168 s C D T F 30 13490 Jacaranda Grove Hostel 2 Mount View Rd 4993 3100 42 42 s F 13535 Mountain View Lodge Hostel 28 Jurd St 4993 3000 45 45 s D T 13340 RFBI Cessnock Masonic Village 30A West Ave 1800 181 959 65 65 s T F b H 13617 Kurri
Kurri Kurri Masonic Village 412 Lang St 1800 181 959 91 91 s C D T F b 12877
RFBI

CLARENCE VALLEY to COONAMBLE

Grafton 2460

2463

South Grafton 2460

2462

2464

2835

2450

2452

2456

2829

2828

178 NSW & ACT Edition 24 Aged Car e Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
listed by
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
REGIONAL Aged Care Homes
Councils (LGAs) and then Suburbs
VALLEY Council
Catholic Healthcare St Francis Res Aged Care Grafton 226 Arthur St 1800 225 474 48 48 F 13503 Clarence Village - Dougherty Villa 206 Arthur St 6643 2377 74 74 s C T F 13296 Grafton Community Aged Care 6 Hoof St 03 9581 0100 144 144 F 38798 Southern Cross Care St Catherine's Villa Res Care 126 North St 1800 870 427 63 63 s D T F 41 13540 Whiddon Grafton 125 Crown St 1300 738 388 110 C D T F 13828
Mareeba Aged Care 6 Rannoch Ave 6645 2966 118 80 s W D T F b g ATSI, LGBTIQ 57 13007 Whiddon Maclean 27 Union St 1300 738 388 60 56 C D T F 13805
Hall & Prior Grafton Aged Care Home 12 Bent St 6642 3255 84 4 s C T F 61 14247 Ulmarra
Rathgar Lodge 30 Lynhaven Cr 6644 5475 32 32 D T F 13638 Yamba
Uniting Caroona Yamba 4 Freeburn St 1800 864 846 95 95 C D T 3 13573 COBAR
Cobar
Lilliane Brady Village 2 Nullamutt St 6836 7200 33 18 C T F 13764 COFFS HARBOUR Council Coffs
Calvary The Brelsford 45 Victoria St 1800 527 272 105 b 30 14210 Catholic Healthcare St Joseph's Res AC Coffs Harbour 37 Azalea Ave 1800 225 474 112 112 C D T F 12905 Coffs Harbour Grange Care Community 50 Lakes Dr 1300 842 924 123 123 D T F g CALD 65D, IBC, OBC 18791 Legacy on Victoria Res Aged Care Facility 55 Victoria St 1300 534 229 49 7 s C T F H 13191 RFBI Coffs Harbour Masonic Village 33 Mackays Rd 1800 181 959 61 D T H 13648 North Boambee Valley
Fresh Hope Care Coffs Haven Res Care Service 18 Sand St 1800 005 484 100 100 s C D T F 14217 Toormina
Mater Christi Aged Care 3 Marian Pl 6658 6133 101 101 s D T F H 13814 Woolgoolga
Woolgoolga & District RV Ltd inc Woolgoolga AC Centre 49 High St 6654 0022 66 66 s T F H 13646 COOLAMON Council Coolamon 2701 Allawah Lodge Aged Care Facility Cnr Mirrool & Stinson Sts 6927 3477 33 33 s C D T F H 13305 Coolamon-Ganmain Multi Purpose Service Doctor Buchanan Dr 6927 3303 12 12 18925 COONAMBLE Council Coonamble
Koonambil Aged Care 140-148 Castlereagh St 6822 3193 30 30 s C T F H 13985 Gulargambone
Gulargambone Multi Purpose Service 47 Bourbah St 6827 4200 13 13 s T F 13237
CLARENCE
Maclean
Council
Harbour
2450

COOTAMUNDRA-GUNDAGAI to EUROBODALLA

Cootamundra 2590

Gundagai 2722

Council

Canowindra 2804

Cowra 2794

Council

Dubbo 2830

2820

DUNGOG Council

Dungog 2420

Deniliquin 2710

Moulamein 2733

Council

Batehaven 2536

Batemans Bay 2536

NSW & ACT Edition 24 179 AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
listed by
and then
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
REGIONAL Aged Care Homes
Councils (LGAs)
Suburbs
Council
Cootamundra Nursing Home 121 Mackay St 6942 3511 61 45 D T F 14194 Southern Cross Care Cootamundra Res AC 14 Scott Ave 1800 870 427 55 55 D T F H 41 13022
COOTAMUNDRA-GUNDAGAI
Uralba Hostel 50 Tor St 6944 2066 19 17 s 13021
COWRA
Moyne Aged Care Centre 161 Nangar Rd 1300 111 227 63 49 T F 78 13147
Bilyara Hostel 1 Holman Pl 6341 1666 82 82 s D T F g H ATSI 13599 Weeroona Aged Care Residence 10 Comerford St 6342 3333 95 36 s W C D T F 13093 DUBBO
Bracken House 315 Macquarie St 5852 4700 74 74 s C D T F 13641 Catholic Healthcare Holy Spirit Aged Care Dubbo 6 Tony McGrane Pl 1800 225 474 62 62 D T F 13914 Catholic Healthcare St Mary's Villa Dubbo 46 Darling St 1800 225 474 49 49 F 13622 Dubbo Homestead Care Community 30 Muller St 1300 842 924 80 6 s C D T F g CALD 65D, IBC, OBC 14204 Kintyre Lodge 2 Glenabbey Dr 6884 2500 81 81 D T F Private rooms with ensuite 61790 Orana Gardens Residential AC Cnr Charles Cres & Coronation Dr 6841 4100 125 105 s T F 61662 RFBI Dubbo Masonic Village 2A Capstan Dr 1800 181 959 70 70 T b 21855 RSL LifeCare Bill Newton VC Gardens 28A Lansdowne Dr 1300 232 564 60 60 D T F H 17, 43, 73 20692 Wellington
Maranatha House 127-137 Whiteley St 6845 3088 80 80 s C D T F 13800
RSL LifeCare Lara Aged Care 64 Hospital Rd 1300 232 564 65 53 s D T F 17, 43, 73 13182 EDWARD RIVER Council
Southern Cross Care Orana Residential Care 59 Napier St 1800 870 427 50 50 D T F 41 13321
Edward
38 Turora St 03 5888 9555 17 17 C D T F H 13508 EUROBODALLA
River Gardens
Catholic Healthcare Maranatha Lodge Calton Rd 1800 225 474 95 95 D T F 13323
IRT Crown Gardens 1 Guy Lane 13 44 78 40 40 s F 47 13163

EUROBODALLA continued to GOULBURN-MULWAREE

Broulee 2537

2536

Dalmeny 2546

Denhams Beach 2536 Denhams

Moruya 2537

Council

Corowa 2646

Howlong 2643

Council

Eugowra 2806

2871

2827

INNES SEVERN Council

Emmaville 2371

Glen Innes 2370

2580

Note: 1. Couples accommodation available

180 NSW & ACT Edition 24 Aged Car e Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
listed by
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
REGIONAL Aged Care Homes
Councils (LGAs) and then Suburbs
EUROBODALLA
continued
Banksia Villages 65-69 Heath St 4471 6091 80 80 s T F b H 13868 Catalina
Fresh Hope Care The Glen Res Care Service 16 Correa Pl 1800 005 484 92 92 D T F 19726 The Glen - Batemans Bay 16 Correa Pl 4478 9000 92 92 Note 1 60 64605
Estia Health Dalmeny 25-29 Noble Pde 1300 682 833 105 91 s D T F 13866 IRT Dalmeny 4 Ruth Pl 13 44 78 80 42 s D F H 47 13228
Beach Care Community 269 Beach Rd 1300 842 924 121 80 s D T F g CALD 65D, IBC, OBC 13180
IRT Moruya 35-39 River St 13 44 78 31 31 s H 47 13718 FEDERATION
Council
Corowa Hospital Nursing Home 53 Guy St 6033 7666 31 5 s C D T F 13029 Southern Cross Care Karinya Residential Care 125 Guy St 1800 870 427 84 84 D T F H 41 13634
Oolong Aged Care 91-97 Sturt St 6026 6800 21 21 C T F g European 13332 Urana
Urana Multi Purpose Service Princess St 6930 9200 21 19 s T F 13359 FORBES
2645
Eugowra Memorial Multi Purpose Service Hill St 6850 4000 12 4 s C T F 18931 Forbes
Catholic Healthcare Jemalong Res Village 240 Edward St 1800 225 474 130 130 D T F 13224 GILGANDRA Council Gilgandra
Cooee Lodge Hostel 2 Townsend Dr 6817 8744 50 50 s D T g H ATSI 13600 Gilgandra Multi Purpose Service 6 Chelmsford Ave 6880 5900 19 19 s T F 14216 Jack Towney Hostel 3-5 Stocking Cr 6817 8777 13 13 s F g ATSI 13056 GLEN
Multi Purpose Serv Emmaville 13-33 Glen Innes Rd 6734 7900 13 13 C T 13862
Vegetable Creek
RFBI Glen Innes Masonic Village 175 Lambeth St 1800 181 959 51 51 s D T b H 13412 Roseneath Aged Care Centre 205 Meade St 6732 2043 75 47 T F 13705 GOULBURN-MULWAREE Council Goulburn
Gill Waminda Aged Care Centre 4 Mary St 1300 111 227 103 91 D T F 78 13330 RFBI Goulburn Masonic Village 10 Long St 1800 181 959 43 43 s C D T F H 13675 Southern Cross Care Tenison Res Care Goulburn 19 Upper Sterne St 1800 870 427 30 30 D T F 41 18854 Warrigal Goulburn 7 St Aubyn Rd 1800 927 744 160 108 s C D T F H 13723

REGIONAL Aged Care Homes

GREATER HUME to HILLTOPS

GREATER HUME Council

Culcairn 2660

Henty 2658

Holbrook 2644

2642

GRIFFITH Council

Griffith 2680

2680

GUNNEDAH Council

Boggabri 2382

Gunnedah 2380

GWYDIR Council

Bingara 2404

Bundarra 2359

Warialda 2402

HAY Council

Hay 2711

2586

2587

2594

NSW & ACT Edition 24 181 AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
by
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
listed
Councils (LGAs) and then Suburbs
Culcairn Multi Purpose Service 51-55 Balfour St 6029 8203 22 22 s 13063
Henty Multi Purpose Service 7 Keighran St 6929 4999 12 2 T F 18767
Holbrook Health Service 30 Bowler St 6036 2522 16 16 F 13052 Holbrook Hostel 47-55 Bowler St 6036 2817 21 21 C T F 13331 Jindera
Jindera Gardens Hostel 80 Creek St 6026 3799 21 21 C T F g European 14329
Pioneers Lodge 15-23 Sidlow Rd 6960 2500 95 67 s D T F b 12992 Uniting Griffith 67-71 Erskine Rd 1800 864 846 90 90 T F 3 14259 Yoogali
Scalabrini Griffith 650 Oakes Rd 6962 7700 90 68 T F 13543
Boggabri John Prior Multi Purpose Service 10 Wee Waa St 6749 7000 16 16 s T F g ATSI 14338
McLean Care Mackellar Alkira 35-45 Marquis St 6742 9100 41 41 T F 13045 McLean Care Mackellar Apex Road 2 Apex Rd 6741 5400 79 31 s C D T F b H 14287
Bingara Multi Purpose Service 8 Copeton Dam Rd 6728 0100 21 14 T F 18942 Touriandi Lodge 4 Bora Rd 6724 2199 28 28 C D T 13091
Grace Munro Aged Care Centre 2 Thunderbolts Way 6723 7008 11 11 F 13812
Naroo Frail Aged Care Facility 152 Long St 6729 1314 36 36 C D T F 12901 Warialda Multi Purpose Service 144-146 Long St 6728 9000 15 15 T F 18940
Haydays Retirement Hostel 258-260 Coke St 6993 1680 24 24 s T F b 13572
Boorowa Multi Purpose Service 62-80 Dry St 6380 2100 17 13 T F 13809 Burrowa House Aged Care 79 Ford St 6385 3773 20 20 s T 13328 Harden
Harden Grange 78 Swift St 5330 8000 45 45 D T F H 59 38635 Murrumburrah-Harden Health Service 53 Scott St 6380 6600 20 20 F 14356
Mercy Place Mount St Joseph's 61 Campbell St 1300 096 428 63 59 T F 75 12900 Southern Cross Care Young Residential Care 60-65 Demondrille St 1800 870 427 83 D T F 41 13033
HILLTOPS Council Boorowa
Young

INVERELL to LACHLAN

INVERELL Council

Ashford 2361

Inverell 2360

Tingha 2369

Junee 2663

2440

2440

Kiama 2533

Bonalbo 2469

Kyogle 2474

2431

2440

2440

Urbenville 2475 Urbenville

Condobolin 2877

Lake Cargelligo 2672

Tottenham 2873

2874

182 NSW & ACT Edition 24 Aged Car e Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
by
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
REGIONAL Aged Care Homes listed
Councils (LGAs) and then Suburbs
Sunhaven Hostel 10-14 Kneipp St 6725 4223 18 18 C T F 13051
McLean Care Inverell Res Care Services 67 Killean St 6721 7300 138 76 s C D T F H 14357
Tingha Multi Purpose Service 13997 Guyra Rd 6723 3266 9 8 s T F 18889 JUNEE Council
Cooinda Court Aged Care Facility 24-28 Commins St 6924 2588 30 30 s C T 13552 Junee Multi Purpose Service 67 Broadway St 6924 8200 30 28 s T F 18846 KEMPSEY Council Frederickton
Macleay Valley House 80-114 Macleay St 6561 0900 175 129 D T F 19811 Greenhill via
Aged Care Facility 337-351 River St 6560 2120 60 60 s D T F g ATSI, CALD 13854 Kempsey
Vincent Court Aged Care Community 88 Leith St 6562 6062 87 87 C D T F 59 13385 South West Rocks
Calvary The Mariner 110 Gregory St 1800 527 272 79 30 19221 West Kempsey
Bupa Kempsey 71-97 Cochrane St 1800 718 348 82 45 C T F 33D 12957 Cedar Place Aged Care 58 Cochrane St 6563 1177 66 58 s T F H 13384 KIAMA
Gerringong
Uniting Gerringong 33 Greta St 1800 864 846 100 80 T 3 38514 Uniting Gerringong- Boronia House 33 Greta St 1800 864 846 20 20 C D T H 3 13917
Blue Haven Illawarra 14a Bonaira St 4203 4055 134 134 s C D T F H 13855 KYOGLE Council
Kempsey
Booroongen Djugun
Council
2534
Bonalbo Multi Purpose Service 2 Hospital Rd 6665 4100 P 15 15 T F 38443
Kyogle Multi-Purpose Service Kyogle Memorial Hospital, 199 Summerland Way 6630 0400 28 T F 18891 Whiddon Kyogle 207-253 Summerland Way 1300 738 388 40 40 T F 13965
Multi Purpose Service 45 Beaury St 6634 1600 18 13356
LACHLAN Council
RSL LifeCare William Beech Gardens Quirk Dr 1300 232 564 78 54 C D T F H 17, 43, 73 14233
Lake Cargelligo Multi Purpose Service Uabba St 6898 0200 16 14 T F 13165
Tottenham Multi Purpose Service Lot 10 Moondana St 6891 6200 6 4 T F 18850
Tullamore Multi Purpose Service 1 Hinkler St 6892 6400 12 12 T F 18849
Tullamore

REGIONAL Aged Care Homes

LAKE MACQUARIE

LAKE MACQUARIE Council

Belmont 2280

Belmont North 2280 Uniting

Bolton Point 2283

Bolton Clarke

Bonnells Bay 2264

Booragul 2284

Cameron Park 2285

Cardiff 2285

Cardiff Heights 2285

Caves Beach 2281

Charlestown 2290

Cooranbong 2265

Edgeworth 2285

2282

Elermore Vale 2287 Regis

2289

2290

NSW & ACT Edition 24 183 AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
by
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
listed
Councils (LGAs) and then Suburbs
Arcare Belmont 2B Maude St 1300 272 273 80 80 T F 32-32D 63659 Whiddon Belmont 10 Gibson St 1300 738 388 53 53 C D T F g ATSI, CALD 13963
Narla Belmont North 21 Lentara Rd 1800 864 846 72 48 C T F H 3 13125
Bolton Point, Lake Macquarie 12 The Ridgeway 4950 3933 71 T H 18265
NSW Aged Care 136 Marconi Rd 4973 6799 124 68 D T F IFC-1 12891
Bayside
Anglican Care CA Brown Lodge 87 Toronto Rd 1800 733 553 126 126 s D T F H 13487 Anglican Care McIntosh Court Toronto Rd 1800 733 553 63 63 D T F 14355
Cameron Park Care Community 60 Northlakes Dr 1300 842 924 120 120 C D T F g CALD 65D, IBC, OBC 19826
HammondCare Cardiff 158 Macquarie Rd 1800 776 112 99 99 D T F 20976
Groves House 131 Main Rd 4954 1700 60 60 s C D T F H 20171
Southern Cross Care Mawson Court Residential Care 80 Caves Beach Rd 1800 870 427 51 51 D F H 41 14315
Amaroo Aged Care Facility 66 Dudley Rd 4943 3675 102 58 W C F 13271
Adventist Senior Living Alton Lodge 549-551 Freemans Dr 4977 0148 40 40 s C T F 18424 Adventist Senior Living Avondale House 10 Central Rd 4977 0148 123 74 C D T F 14267
RFBI Hawkins Masonic Village 3 Northville Dr 1800 181 959 131 127 D T H Men's Shed 13160
Calvary St Francis Retirement Community Gleeson Cr 1800 527 272 52 52 s D T F H 30 13748
Elermore Vale 156 Cardiff Rd 1300 998 100 120 120 D T F 21947 Uniting Koombahla Elermore Vale 138 Lake Rd 1800 864 846 108 76 C T 3 18557
Suburb
Uniting Garden Suburb 7 Myall Rd 1800 864 846 90 90 C D T 3 12960 Mount Hutton
Anglican Care Greenmount Gardens 4 Bristol Cl 1800 733 553 42 42 F H 13606 Tingira Hills Care Community 3 Violet Town Rd 1300 842 924 182 120 C D T F 65D, IBC, OBC 12927 Circle of trust Ph 1300 ARCARE • arcare.com.au Everything we do at Arcare is centred around trust and the valuable input of our residents, their families and our carers.
Eleebana
Garden

REGIONAL Aged Care Homes listed

LAKE MACQUARIE continued to MAITLAND

2284

2283

2480

Quirindi 2343

Henty 2658

2656

2655

Aberglasslyn 2320

2323

2320

2320

184 NSW & ACT Edition 24 Aged Car e Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
by Councils (LGAs) and then Suburbs
MACQUARIE Council continued
Whiddon Redhead 120 Redhead Rd 1300 738 388 175 50 C D F 13728 Teralba
Waterview Aged Care Facility 16 Cumberland St 4040 1911 97 30 W T F 12968 Toronto
Anglican Care Kilpatrick Court 152 Brighton Ave 1800 733 553 147 131 s T F 21500 Fig Tree Point Aged Care Facility 7 Harris St 4950 4133 80 54 W T F 13225 Wyee 2259 Bethshan Gardens Centre 30 Forest Rd 1300 275 227 134 124 W C D T F 13066 LEETON Council
LAKE
Redhead 2290
Carramar Aged Care Facility Leeton Cnr Wade & Palm Aves 6953 1266 38 8 s D T F 13019 RFBI Leeton Masonic Village 91 Karri Rd 1800 181 959 46 46 s D T b H 13607 Southern Cross Care Assumption Villa Residential Care 84 Brobenah Rd 1800 870 427 50 50 F 41 13302 LISMORE Council Coraki 2471 BaptistCare Mid Richmond Centre 63 Surry St 1300 275 227 45 45 s C D T F 12984 Goonellabah
Uniting Caroona Jarman Goonellabah 65-101 Rous Rd 1800 864 846 80 80 D T H 3 13575 Uniting Caroona Kalina Goonellabah 65-101 Rous Rd 1800 864 846 63 20 T g Italian 3 14257 Uniting Caroona Marima Goonellabah 65-101 Rous Rd 1800 864 846 151 87 D T 3 14256 Lismore
St Joseph's Nursing Home Lismore 20 Dalley St 6627 9356 130 70 s C D T F g Italian 12982
Nimbin Multi Purpose Service 35 Cullen St 6688 1400 11 T F 13951 LIVERPOOL PLAINS Council
Eloura 10 Tebbutt St 6741 2222 68 53 s D T F 13713 LOCKHART Council
Henty Multi Purpose Service 7 Keighran St 6929 4999 12 2 T F 18767 Lockhart
Woodhaven 55A Hebden St 6920 5610 23 23 T F 13310 The Rock
Lutheran Aged Care Emily Gardens 9 Emily St 6060 4000 30 30 C D T F 19149 MAITLAND Council
Leeton 2705
2480
2480
Nimbin
Estia Health Aberglasslyn 603 Oakhampton Rd 1300 715 798 118 118 D T F 64286 East Maitland
Fresh Hope Care Green Hills Res Care Service 52-54 Stronach Ave 1800 005 484 111 50 s T F H 13313 Largs
Whiddon Largs 64 Dunmore Rd 1300 738 388 43 43 C F 13128 Maitland
Calvary Mt Carmel 9 Dwyer St 1800 527 272 41 41 D F H 30 13717 RFBI Benhome Masonic Village 30 Regent St 1800 181 959 124 T F 13529

MAITLAND continued to MID WESTERN

MAITLAND Council continued

Rutherford 2320

MID COAST Council

Bulahdelah 2423

Cundletown 2430

2428

2422

Hawks Nest 2324

2430

2425

Taree 2430

2428

2429

2852

2848

2850

NSW & ACT Edition 24 185 AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs
Maitland
28 Broughton St 1300 842 924 80 6 C D T F g CALD 65D, IBC, OBC 13011 Rutherford
Dietrich Cl 1300 842 924 144 D T F g CALD 65D, IBC, OBC 20776
Grange Care Community
Park Care Community 4
Anglican Care Cedar Wharf Lodge 27-31 Crawford St 1800 733 553 57 s T F H 12932
Anglican Care Bishop Tyrrell Place 60 Princes St 1800 733 553 75 75 s D T F 19568 Calvary St Paul's 54 River St 1800 527 272 40 40 s C F 30 13739 Forster
BaptistCare Kularoo Centre Cnr Kularoo Dr & Boundary St 1300 275 227 160 152 s D T F 13541 Estia Health Forster 105 The Southern Pkwy 1300 682 833 100 100 C D T F b 19213
Anglican Care Mirrabooka Place 1 - 25 Clement St 1800 733 553 50 47 F 38831
RSL LifeCare Peter Sinclair Gardens 2 Mirreen St 4997 0767 64 41 C D T F 17, 43, 73 13295 Old Bar
Banyula Lodge 39-59 Medowie Rd 6553 3973 89 90 s D T F b 12912 Stroud
Stroud Community Lodge 51-53 Cowper St 4994 5433 31 31 s C F 13294
Gloucester
Alkira Lodge 2A Bushland Dr 6592 0000 91 91 s D T F b 14335 Anglican Care Storm Village 109 Cowper St 1800 733 553 117 90 s D F H 14084 Estia Health Taree 424 Wingham Rd 1300 682 833 121 121 D T F 18539 Karingal Gardens 9 Bligh St 6539 5700 100 100 s D T F b 20478 Tea Gardens
Estia Health Tea Gardens 42 Spinifex Ave 1300 682 833 106 106 s T F 19910
Estia Health Tuncurry 4 Bonventi Cl 1300 682 833 129 49 T F 14294 GLAICA House 22 Flora Pde 6554 5521 146 140 s C D T F H 13309
Whiddon Wingham 12 Primrose St 1300 738 388 82 34 C T F 13070 MID WESTERN Council Gulgong
Wenonah Lodge 27-31 Mayne St 6374 2222 25 25 s T F 13078 Kandos
RSL LifeCare ADA Cottage 93-95 Angus Ave 1300 232 564 19 19 s C T F 17, 43, 73 13532 Mudgee
Kanandah 21 Douro St 6378 6400 90 90 s D T F 13057 Mudgee Grove Care Community 3 Menchin St 1300 842 924 49 T F 65D, IBC, OBC 12997 Whiddon Mudgee 44 Court St 1300 738 388 69 69 s C D T F 14052
2324
Tuncurry
Wingham

MID WESTERN continued to NARRABRI

MID

Rylstone 2849

2833

2732

2710

2731

2733

2712

2713

2707

Jerilderie 2716

2328

2447

2382

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2448

186 NSW & ACT Edition 24 Aged Car e Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
by
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
REGIONAL Aged Care Homes listed
Councils (LGAs) and then Suburbs
WESTERN
Council continued
Rylstone Multi Purpose Service 24 Fitzgerald St 6357 6100 24 24 C T F 13365 MOREE PLAINS Council Collarenebri
Collarenebri Multi Purpose Service 62 Walgett St 6756 4800 10 8 s T F 18901 Moree 2400 Whiddon Moree 10 Victoria Tce 1300 738 388 96 88 s D T F 13226 MURRAY RIVER Council Barham
Murray Haven Homes 98 Punt Rd 03 5453 2080 55 55 s C D T F 13327 Deniliquin
Southern Cross Care Orana Residential Care 59 Napier St 1800 870 427 50 50 D T F 41 13321 Moama
Menarock LIFE Moama 63 Regent St 1300 096 971 50 16 s T F 14285 Moulamein
Edward River Gardens 38 Turora St 03 5888 9555 17 17 C D T F H 13508 MURRUMBIDGEE Council Berrigan
Amaroo Aged Care Berrigan 51-53 Davis St 03 5885 2731 30 30 s D T F 3 13304 Berrigan Multi Purpose Service 47-49 Davis St 03 5888 5300 10 10 D T F 18895 Coleambally
Cypress View Lodge 16-24 Kookaburra Ave 6954 4202 19 19 s C H 13598 Finley
Finley Regional Care 26 Dawe Ave 03 5883 9600 77 76 s C D T F 13265
Jerilderie Multi Purpose Service 33-39 Southey St 03 5886 6700 12 11 F g ATSI 14330 MUSWELLBROOK Council
Denman Multi Purpose Service 51-53 Ogilvie St 6547 3999 13 13 T F 12974 Merton Court Hostel 45 Ogilvie St 6547 2684 17 17 C T H 13443 Muswellbrook 2333 Calvary Muswellbrook 15 Cassidy Ave 1800 527 272 65 65 s C T F H Dementia care available 30 13716 NAMBUCCA Council Macksville
Autumn Lodge Aged Care 1-3 Short St 6598 5000 95 18 s D T F H 13282 Nambucca Heads
Riverside Gardens Aged Care 20 Riverside Dr 6598 5000 97 97 D T F H 18559 Uniting Pacifica Nambucca Heads 11 Short St 1800 864 846 86 86 C D T 3 20224 NARRABRI Council
Boggabri John Prior Multi Purpose Service 10 Wee Waa St 6749 7000 16 16 s T F g ATSI 14338 Narrabri
Whiddon Narrabri Jessie Hunt 84 Gibbons St 1300 738 388 45 4 C T F 14034 Whiddon Narrabri Robert Young 52 Gibbons St 1300 738 388 53 53 C D T F 14284
Denman
Boggabri

REGIONAL Aged Care Homes listed

Councils (LGAs) and then Suburbs

NARRABRI continued to NEWCASTLE

Council continued

Wee Waa 2388

Council

Narrandera 2700

Narromine 2821

Trangie 2823

Vale 2287

Jesmond 2299

2304

Mayfield East 2304 Fronditha

West 2304

Merewether 2291

New Lambton 2305

Newcastle West 2302

Sandgate 2304

Stockton 2295

NSW & ACT Edition 24 187 AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
by
NARRABRI
Whiddon Wee Waa River St 1300 738 388 30 30 C T F 12896 NARRANDERA
Narrandera Homestead Care Community 54 Lethbridge Dr 1300 842 924 54 20 T F g CALD 65D, IBC, OBC 13896 RSL LifeCare Teloca House 120 Audley St 1300 232 564 61 61 s T F 17, 43, 73 13320 NARROMINE Council
Timbrebongie House 134-138 Cathundril St 6889 1611 47 47 s C D T H 13058
Trangie Multi Purpose Health Service 28 Harris St 5881 9200 18 18 T F 13967 NEWCASTLE Council Elermore
Regis Elermore Vale 156 Cardiff Rd 1300 998 100 120 120 D T F 21947 Uniting Koombahla Elermore Vale 138 Lake Rd 1800 864 846 108 76 C T 3 18557 Hamilton 2303 Uniting Lindsay Gardens Hamilton 137A Lindsay St 1800 864 846 71 71 D T 3 13816
Anglican Care Jesmond Grove 101 Mordue Pde 1800 733 553 86 82 D T F 13060 Mayfield
Mayfield Aged Care 115 Crebert St 4967 1060 109 67 W F 13794 Uniting Irwin Hall Mayfield 13-15 Section St 1800 864 846 38 38 C T 3 13393
Care Hippocrates Res Aged Care 30 Crebert St 4016 4160 66 66 C T F b 19169 Mayfield
Charles O'Neill 1 Wilson St 1300 253 320 55 55 F 13162
Anglican Care Scenic Lodge Merewether 251 Scenic Dr 1800 733 553 55 55 W T F 19866 Carpenter Court Aged Care Centre 46 John Pde 1300 111 227 42 20 T F 78 13446
Catholic Healthcare St John's Villa 222 Kings Rd 1800 225 474 50 45 F 13477
RSL LifeCare - Badcoe House 510 King St 1300 232 564 60 60 T 17, 43, 73 39053
Calvary St Joseph's 240 Maitland Rd 1800 527 272 135 87 C D T F g H Note 1 30 13245
Moran Stockton 2 Chester St 4907 1300 124 104 T F 72 63951
beds
Eastern European residents BOO K Y OU R PRI VATE TOUR TODAY 02 4908 9900 A NEW ERA IN AGED
Note: 1. European; 24
for
CARE

NEWCASTLE

188 NSW & ACT Edition 24 Aged Car e Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
Note: 1. People experiencing or at risk of homelessness NEWCASTLE Council continued Wallsend 2287 SummitCare Wallsend 7 Bent St 4944 1500 142 W C T F b g CALD 11 18866 Wallsend Aged Care Facility Cnr Longworth Ave & Bean St 4924 6320 98 6 s D T F 13489 Wallsend Manor Aged Care 8 McNaughton Ave 4038 1800 91 51 T F 21736 Woodlands Lodge 100 Lake Rd 4965 2200 72 C D T F H 13453 Warabrook
BaptistCare Warabrook Centre 24 Casuarina Cct 1300 275 227 153 153 D T F 13544
Bupa Waratah 219 Christo Rd 1800 718 348 108 31 T F 33D 18530 Calvary St Martin de Porres 26 Lorna St 1800 527 272 41 41 s C F 30 13758 HammondCare Waratah 15 Tinonee Rd 1800 776 112 232 232 D T F 13451 Maroba Lodge 15 Myall Rd 4935 0300 55 55 D T F H 13344 Maroba Manor 58 Edith St 4935 0300 100 80 D T F 13345 OBERON Council Oberon 2787 Oberon Multi Purpose Service 67-75 North St 6336 6700 16 2 F 13368 Oberon Village 115 Albion St 6339 1000 70 50 D T F 64D 20806 ORANGE Council Orange 2800 Ascott Gardens 83 Spring St 6362 2201 78 78 s D T F b 13366 Calare Aged Care 124 March St 6362 2311 53 C D T F IFC-1 14353 Catholic Healthcare St Francis Res Aged Care Orange 85-89 Clinton St 1800 225 474 53 53 D T F H 13367 Gosling Creek Aged Care 1503 Forest Rd 6369 9800 77 77 C T F IFC-1 21033 Orange Grove Care Community 152 Sieben Dr 1300 842 924 99 64 T F g CALD 65D, IBC, OBC 13194 Uniting Wontama Orange 30-38 Byng St 1800 864 846 148 138 D T F 3 13109 Spring Creek 2800 Benjamin Short Grove 130 Huntley Rd 6363 3750 60 60 F Note 1 20694 PARKES Council Parkes 2870 BaptistCare Niola Centre 29 Bushman St 1300 275 227 48 18 s D T F b 13144 Rosedurnate Aged Care Centre 46 Orange St 1300 111 227 70 49 T F 78 13707 Southern Cross Care Parkes Residential Care 2-10 Middleton St 1800 870 427 62 62 T F H 41 13288 Trundle 2875 Trundle Multi Purpose Service 44 Brookview St 6892 1900 9 9 T F 13289 Tullamore
Tullamore Multi Purpose Service 1 Hinkler St 6892 6400 12 12 T F 18849 PORT MACQUARIE-HASTINGS Council Laurieton
Laurieton Lakeside Aged Care Residence 349 Ocean Dr 6559 8777 106 52 W C T F Dementia care available 12979 Whiddon Laurieton 57 Peach Gr 1300 738 388 59 59 C D T F 13962
continued to PORT MACQUARIE-HASTINGS
2304
Waratah 2298
2874
2443

PORT

Wauchope 2446

Corlette 2315

Raymond Terrace 2324

Salamander Bay 2317

Shoal Bay 2315

Bay 2319

2622

2620

Casino 2470

VALLEY Council

Coraki 2471

Albion Park 2527

Albion Park Rail 2527

NSW & ACT Edition 24 189 AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
REGIONAL
MACQUARIE-HASTINGS continued to SHELLHARBOUR PORT MACQUARIE-HASTINGS Council continued Port Macquarie 2444 Bethany Aged Care Centre 2-6 Gray St 1300 111 227 66 64 F 78 13264 Emmaus Residential Care - Port Macquarie 16 Colonel Barney Dr 6589 9800 116 116 D T F 13821 Garden Village Port Macquarie 7 Garden Cr 6582 8923 142 105 s C T F 12959 Maryknoll House - Port Macquarie Lochinvar Pl 6584 1996 42 42 s C F 13494 Mount Carmel House - Port Macquarie Lochinvar Pl 6584 3449 21 21 F 13496 Regis Port Macquarie 10 Sherwood Rd 1300 998 100 100 100 D T F 13822 RSL LifeCare Arthur Blackburn VC Gardens 821 Ocean Dr 1300 232 564 80 80 T F H 17, 43, 73 20779 Sienna Grange Aged Care 32 John Oxley Dr 1300 290 598 68 68 F H 66 21088 St Agnes' House - Port Macquarie Lochinvar Pl 6583 3811 63 63 s T F H 13493 Uniting Mingaletta Port Macquarie 7 Sherwood Rd 1800 864 846 131 131 D T F Adjoining rooms available 3 20223
Bundaleer Aged Care 142A Cameron St 6586 9400 84 80 T F 59 14340 PORT STEPHENS Council
Regis Port Stephens 40 Bagnall Beach Rd 1300 998 100 150 90 D T F 12910
Raymond Terrace Gardens Care Community 15 Sturgeon St North 1300 842 924 80 80 C T F g CALD 65D, IBC, OBC 13139
Uniting Salamander Bay 4 Muller St 1800 864 846 60 60 C D T H 3 13249
Harbourside Haven RV, Nursing Home & Hostel 89A Shoal Bay Rd 4984 1811 151 s F H 14333 Tanilba
Calvary Tanilba Shores 71 Tanilba Ave 1800 527 272 41 41 s C T F H 30 13909 QUEANBEYAN-PALERANG Council Braidwood
Braidwood Multi Purpose Service 73 Monkittee St 4842 9000 27 27 s 13380 Queanbeyan
BaptistCare George Forbes House Cnr Collett & Erin Sts 1300 275 227 85 85 s D T F 13576 Heritage Queanbeyan 7 Campbell St 0493 453 138 88 D T F g Note 1 68 13577 Warrigal Queanbeyan 111 Campbell St 1800 927 744 124 124 D T F H 13373 RICHMOND
Richmond Lodge 67 Barker St 6662 1937 30 30 s C D T F 12986 Southern Cross Care St Michael's Residential Care 62 Centre St 1800 870 427 73 73 D T F 41 13740 Whiddon Casino Gitana St 1300 738 388 64 24 C T F 13922
BaptistCare Mid Richmond Centre 63 Surry St 1300 275 227 45 45 s C D T F 12984 SHELLHARBOUR
Council
Warrigal Mt Terry 95 Daintree Dr 1800 927 744 151 95 s D T F 17865
Rail 2 Pine St 1800 927 744 149 s T F b g H Dutch, Italian, Macedonian 13664
1. Former Yugoslavian, German, Italian, Macedonian, Multicultural
Warrigal Albion Park
Note:

2528

2529

Council

View 2540

2541

2540

2538

2539

2541

2541

2541

2540

190 NSW & ACT Edition 24 Aged Car e Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
listed by
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
Note: 1. Includes one palliative care suite SHELLHARBOUR Council continued Mount Warrigal
Warrigal Mt Warrigal 5 Rowland Ave 1800 927 744 40 40 C 14033 Shell Cove
Warrigal Shell Cove 50 Harbour Blvd 1800 927 744 128 128 C D T F b H 19894 Shellharbour
Uniting Elanora Shellharbour 7-23 Wallaroo Dr 1800 864 846 100 100 T H 3 19992 SHOALHAVEN
RFBI Basin View Masonic Village 130 The Wool Rd 1800 181 959 50 50 T F b H 13811 Berry
RFBI Berry Masonic Village 41 Albany St 1800 181 959 40 40 s D T b H 13616 Uniting Berry 10 Victoria St 1800 864 846 106 76 s C D T F 3 19887 Bomaderry
Shoalhaven Place Care Community 43 Brinawarr St 1300 842 924 55 C T F g CALD 65D, IBC, OBC 13333 Culburra Beach
IRT Culburra Beach 976 Culburra Rd 13 44 78 78 40 s F H 47 14230 Milton
IRT Sarah Claydon 130 Princes Hwy 13 44 78 141 101 s W D T F H Note 1 47 13531 Mollymook
Arcare Mollymook Cnr Princes Hwy & Illet St 1300 272 273 90 70 D F 32-32D 62090
Fresh Hope Care Clelland Lodge 201 Illaroo Rd 1800 005 484 123 123 s C D T F 13511 Rose Mumbler Village 55 Judith Dr 4428 9400 21 19 s T b g ATSI 13298 Nowra
IRT Greenwell Gardens 4 Brereton St 13 44 78 79 79 s D T F H 47 13148 RSL LifeCare Jonathan Rogers GC House 124 Wallace St 1300 232 564 68 60 C D T F H 17, 43, 73 18782 Uniting Osborne House Nowra 54-60 Osborne St 1800 864 846 107 101 D T H 3 21329 Uniting Osborne Nowra 54-60 Osborne St 1800 864 846 29 23 T F H 3 13756 South Nowra
Anglicare Jean Ross House 189 Old Southern Rd 1300 111 278 60 T F 5 13874 St Georges Basin
IRT St Georges Basin Cnr Meriton St & Loralyn Ave 13 44 78 89 81 s D F H 47 13746 Sussex Inlet
Inasmuch Community Residential AC 18 Iverison Rd 4441 1666 70 70 s D T F H 13608 Worrowing Heights
Coastal Waters Aged Care 100 The Wool Rd 4443 0077 126 T F IFC-1 14337 SINGLETON Council Singleton 2330 Calvary Cooinda 42 Bathurst St 1800 527 272 34 34 s C F 30 14235 Mercy Services Residential Aged Care 24 Combo Lane 6572 2499 44 7 T F H 13790 Singleton Heights
Uniting Alroy House Singleton 128 Blaxland Ave 1800 864 846 49 49 C D T F 3 12975 Uniting Elizabeth Gates Singleton 128 Blaxland Ave 1800 864 846 78 62 C T 3 13179
REGIONAL Aged Care Homes
Councils (LGAs) and then Suburbs
SHELLHARBOUR continued to SINGLETON
2529
Basin
2535
North Nowra
2540
2540
2330

SNOWY MONARO continued to TENTERFIELD

SNOWY MONARO Council

Berridale 2628

Bombala 2632

Cooma 2630

Hudson House (formerly

Delegate 2633

Batlow 2730

Tumbarumba 2653

Tumut 2720

Council

Barraba 2347

Hillvue 2340

Manilla 2346

2353

Tamworth 2340

2340

Council

Temora 2666

TENTERFIELD

Tenterfield 2372

Urbenville 2475

NSW & ACT Edition 24 191 AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
listed by
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
REGIONAL Aged Care Homes
Councils (LGAs) and then Suburbs
Snowy River Hostel 7 Jindalee St 6456 3039 14 14 s C F 13571
Bombala Multi Purpose Service 126-128 Wellington St 6458 5777 10 10 T F 19202
Sir William Hudson Memorial) 8 Fachin Ave 6452 3588 P 72 64166 Yallambee Lodge Cooma 1 Binalong St 6452 1669 40 40 s C F 13516
Delegate Multi Purpose Service 15 Craigie St 6459 8000 10 10 s T F 13464
VALLEYS Council
SNOWY
Batlow-Adelong Multi Purpose Service 61-81 Pioneer St 6941 4333 19 14 T F 18924
Tumbarumba Multi Purpose Service Mitchell St 6948 9600 41 39 T F 13017
Catholic Healthcare Blakeney Lodge 27-29 Carey St 1800 225 474 30 26 T F 13299 Uniting Tumut 112 Lambie St 1800 864 846 99 98 T F 3 13089 TAMWORTH
Barraba Multi Purpose Service Edward St 6782 2500 16 16 T F 18860 Richardson House 24 Gotha St 6782 1563 21 21 T 13047
Tamworth Community Aged Care 30-40 The Ringers Rd 1300 130 013 144 144 D T F 63157
Manilla Hospital & Health Service 112 Court St 6785 4000 40 40 T F 13044 Moonbi
RFBI Moonbi Masonic Village 52 Churchill Dr 1800 181 959 87 87 D T F b H Men's Shed 13604 North Tamworth
Uniting Alblas Lodge Tamworth Cnr Tribe & Peel Sts 1800 864 846 60 60 D T 3 13926
Bupa Tamworth 68-74 Bligh St 1800 718 348 105 67 T F 33D 12993 Nazareth House Tamworth 80-104 Manilla Rd 1800 749 123 90 90 D T F 69 13568 RFBI Tamworth Masonic Village 14-16 Kitchener St 1800 181 959 62 62 s D T b 13605
TEMORA
Whiddon Temora 180 Kitchener Rd 1300 738 388 76 76 C D T F 13143
Council
Haddington Nursing Home 126 Duncan St 6736 4444 46 23 s C D T F 14219 Millrace Hostel 422 Rouse St 6736 2622 36 36 s F 13725 Tenterfield Care - Haddington 126 Duncan St 6736 0300 46 D T F 59 64633 Tenterfield Care – Millrace 422 Rouse St 6736 0300 36 36 F 59 64632
Urbenville Multi Purpose Service 45 Beaury St 6634 1600 18 13356

TWEED to URALLA

2329

Scone 2337

2338

2485

Council

Crookwell 2583

2580

Council

Bundarra 2359

Uralla 2358

192 NSW & ACT Edition 24 Aged Car e Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
listed by Councils (LGAs) and then
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
REGIONAL Aged Care Homes
Suburbs
TWEED Council Banora Point 2486 Bolton Clarke Darlington, Banora Point 126 Leisure Dr 07 5523 8999 H 13106 Bolton Clarke Winders Lodge, Banora Point 26 Winders Pl 07 5523 5400 40 T H 13633 Bupa Banora Point 18 Ballymore Ct 1800 718 348 103 97 s C D T F 33D 13116 Southern Cross Care St Martha's Residential Care 3-7 Leisure Dr 1800 870 427 40 40 s T F H 41 12919 Kingscliff 2487 Feros Care Village Wommin Bay McKissock Dr 1300 418 418 70 70 s C D 13081 Uniting Kingscliff 24A Kingscliff St 1800 864 846 86 59 C T 3 13243 Murwillumbah 2484 Greenhills Lodge 437 Tweed Valley Way 6672 3435 44 44 T F 13042 Heritage Lodge Aged Care 194-198 Byangum Rd 5631 1200 89 89 T F 13883 Murwillumbah Greens Care Community Ingram Pl 1300 842 924 86 C T F g CALD 65D, IBC, OBC 12999 Pottsville
Bupa Pottsville Beach 41-51 Ballina St 1800 718 348 151 147 C T F 33D 19237 Tweed Heads
Tweed River Care Community 7-9 Florence Pl 1300 842 924 120 120 W D T F g CALD 65D, IBC, OBC 18792 Tweed Heads South
Raffles Aged Care Peregrine Dr, Off 2 Falcon Way 07 5506 1200 91 89 s T F 13246 Southern Cross Care St Joseph's Residential Care 1-9 Blundell Blvd 1800 870 427 101 101 D T F H 41 12904 Tweed
Infinite Care Tweed 27 Stott St 07 5599 9803 105 105 D T F H 14010 Tweed Valley Care Community Carramar Dr 1300 842 924 111 42 D T F g CALD 65D, IBC, OBC 13087 UPPER HUNTER Council Merriwa
Gummun Place Hostel 14-18 Marquet St 6521 7010 16 16 13444 Merriwa Multi Purpose Service Mackenzie St 6532 5000 15 15 T F 18593
Murravale Retirement Home 6-10 Haydon St 6546 6668 24 24 s T F 13442
HammondCare Strathearn House 75 Gundy Rd 1800 776 112 98 89 C D T F H 21552 HammondCare Strathearn Village Unit 2/2-4 Stafford St 1800 776 112 T F Ensuite bathroom 13737 UPPER LACHLAN
2489
2485
2486
Heads West
Murrurundi
Uniting Crookwell 71 Laggan Rd 1800 864 846 45 45 T 3 63821 Viewhaven Lodge 71 Laggan Rd 4832 2437 45 36 s C D T F 12922 Taralga
Phillip RH Chalker Sunset Lodge 49-53 Bunnaby St 4840 2167 23 21 C T F H 13382 Uniting Taralga 49 Bunnaby St 1800 864 846 24 22 T 3 63823 URALLA
Grace Munro Aged Care Centre 2 Thunderbolts Way 6723 7008 11 11 F 13812
McMaugh Gardens Aged Care Centre 39 King St 6778 6380 36 36 s C T F 13050

WAGGA WAGGA to WENTWORTH

WAGGA

2656

2655

Turvey Park 2650

Wagga Wagga 2650

Council

2354

Collarenebri 2833

Lightning Ridge 2834

2832

Council

Warren 2824

Baradine 2396

Baradine

Coolah 2843

Coolah

Council

Coonabarabran 2357

Cooinda

2844

WEDDIN Council

Grenfell 2810

WENTWORTH Council

Wentworth 2648

Murray

NSW & ACT Edition 24 193 AgedCareGuide.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
by
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
REGIONAL Aged Care Homes listed
Councils (LGAs) and then Suburbs
Lockhart
Woodhaven 55A Hebden St 6920 5610 23 23 T F 13310 The Rock
Lutheran Aged Care Emily Gardens 9 Emily St 6060 4000 30 30 C D T F 19149
WAGGA Council
Community Aged Care 14 College Ave 1300 130 013 144 144 D T F 38799
Wagga Wagga
BaptistCare Caloola Centre Suite 1, Plumpton Rd 1300 275 227 75 s D T F 14232 Catholic Healthcare – The Haven Res Aged Care 156 Bourke St 1800 225 474 148 101 D T F 13584 Gumleigh Gardens Residential Aged Care 29-35 Shaw St 6931 0409 44 44 D T F H 13660 Loreto Home of Compassion 33 Bardia St 6971 5715 76 17 s D T F 13806 RSL LifeCare Remembrance Village 50-56 McKell Ave 1300 232 564 83 83 s C D T F 17, 43, 73 13308 The Mary Potter Nursing Home 6 Lewisham Ave 6932 3011 80 78 s D T F b 13921
Walcha
PAC Walcha 2E Hill St 6777 4400 31 31 s 13523 Walcha Multi Purpose Service 11F Middle St 6777 4200 15 15 T F 18939
Council
Collarenebri Multi Purpose Service 62 Walgett St 6756 4800 10 8 s T F 18901
WALCHA
WALGETT
Lightning Ridge Multi Purpose Service 25 Pandora St 6820 5700 28 10 s C T F 18848 Walgett
Walgett Multi Purpose Service 141 Fox St 6817 9400 8 T F b 12902 WARREN
Warren Multi Purpose Service Doctor Kater Dr 6847 5400 30 30 s T F 13898 WARRUMBUNGLE
Multi Purpose Service 5-9 Macquarie St 5849 9000 13 7 T F 14222
Multi Purpose Service 111-135 Martin St 6377 9100 20 16 s T F 13053
Aged Care Facility 12-14 Neate St 6842 0888 78 1 s C D T F b 14237 Dunedoo
Dunedoo Multi Purpose Service 29-33 Digilah St 6370 3000 25 19 T 13055
Multi Purpose Service 80-96 Cowra Rd 6349 1700 34 30 s C T F 14307
Grenfell
House Wentworth Aged Care 31-37 Murray St 03 5027 3384 65 65 s C D T F 13286

WOLLONGONG to YASS VALLEY

WOLLONGONG Council

Berkeley 2506

Corrimal 2518

2530

2525

Horsley 2530

2530

2505

2518

2515

2502

2500

2517

VALLEY Council Yass 2582

194 NSW & ACT Edition 24 Aged Car e Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
by
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 152
REGIONAL Aged Care Homes listed
Councils (LGAs) and then Suburbs
Catholic Healthcare St Mary's Res AC 211 Northcliffe Dr 1800 225 474 32 2 F H 13307
Warrigal Coniston 91 Bridge St 1800 927 744 60 C D T F g Macedonian 14289
Coniston 2500
Care Residence 8 Blundell Pde 4225 4700 105 105 s D T F 13129 Dapto
Anglicare Piper House 4 Lindsay Evans Pl 1300 111 278 111 111 F H 5 14263 Figtree
Estia Health Figtree 12 Suttor Pl 1300 682 833 120 T F 13110 Greenhill Manor 190 Princes Hwy 4239 5400 101 101 D T F 20134 Hillside at Figtree 190 Princes Hwy 4239 5400 81 70 W T F 19725
HammondCare Horsley Level 1/116 Shone Ave 1800 776 112 106 106 s C D T F 19119 Kanahooka
William Beach Gardens at IRT Kanahooka 286 Kanahooka Rd 13 44 78 160 160 s D H 47 13073 Port Kembla
IRT Five Islands 25 Quarry St 13 44 78 40 40 s D T 47 12906 Stanwell Park
Kennett Home 1A Railway Cres 4291 3000 44 44 D T F H 13351 Tarrawanna
IRT Tarrawanna 74-80 Caldwell Ave 13 44 78 100 100 s D T F 47 21062 Thirroul
Fresh Hope Care McCauley Lodge 10 Tasman Pde 1800 005 484 34 16 s T F 13510 Unanderra
Catholic Healthcare Villa Maria Centre Unanderra 15A Blackman Pde 1800 225 474 96 96 D T 13084 Marco Polo Unanderra IRT Aged Care Centre 66/70 Waples Rd 13 44 78 80 79 D F 47 64582 Uniting Farmborough Unanderra 91 Waples Rd 1800 864 846 108 85 D T H 3 13919 Warrawong
Multicultural Aged Care Illawarra 1 Eyre Pl 4276 3212 100 100 s D T F 14297 Wollongong
Links Seaside by Warrigal 1 Ross St 1800 927 744 153 153 s D T F H 19168 Woonona
Anglicare Eileen Armstrong House 20 Alice St 1300 111 278 60 D T F 5 13244 IRT Woonona 4 Popes Rd 13 44 78 201 142 s W D T F H 47 13120 Marco Polo Woonona IRT Aged Care Centre 11 Watergum Way 13 44 78 168 D T F 47 64583 YASS
RSL LifeCare Thomas Eccles Gardens 26 Mount St 6226 1899 82 82 D T F H 17, 43, 73 13379 Yass Valley Aged Care 41 Castor St 6226 2030 65 57 s C F 13381
Illawarra Diggers Aged & Com'ty
2508
2526

Aged Care Homes listed by Councils (LGAs) and then Suburbs

Ainslie 2602

Belconnen 2617

2617

Haydon

Calwell 2905

2612

Curtin 2605

2607

2605

Gordon 2906

2900

2603

2615

2605

Kaleen 2617

2602

NSW & ACT Edition 24 195 AgedCareGuide.com.au ACT
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 155 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover ACT ACT Council
Goodwin Ainslie 35 Bonney St 6175 5100 108 108 s W D T F H 60 12856
IRT Kangara Waters 2 Joy Cummings Pl 13 44 78 100 100 s W D T F H 47 19424 Bruce
Calvary
Retirement Community 2 Jaeger Cct 1800 527 272 100 100 W D T F H 30 18213
Warrigal Calwell 43 Were St 1800 927 744 144 144 s D T F 20639 Campbell
Southern Cross Care Campbell Residential Care 2 White Cres 1800 870 427 40 40 D T F 41 19279
RSL LifeCare Fred Ward Gardens 38 Theodore St 6285 1917 115 115 s C D T F 17, 43, 73 12846
Deakin Manor 38 Grey St 9777 0009 90 90 38821
Goodwin Farrer 22 Marshall St 6178 7275 100 100 T F H 60 12858 Pines Living 272 Beasley St 6196 8000 130 110 T H 20838 Garran
Southern Cross Care Ozanam Residential Care 7 Boake Pl 1800 870 427 70 70 D T F H 41 12863
Uniting
Gordon 200 Woodcock Dr 1800 864 846 83 73 D T H 3 21375
Aspire Aged Care by LDK 260 Soward Way 1300 535 000 380 C T F b 65 38373 Griffith
BaptistCare Griffith Centre 45 Blaxland Cr 1300 275 227 138 T F 20428 Holt
RFBI Holt Masonic Village 138 Hardwick Cr 1800 181 959 53 53 s T F b H 12842
PAC Canberra St Andrew's Village 95 Groom St 6283 4999 176 176 s D T F H 12852
Deakin 2600
Farrer
Amala
Greenway
Hughes
RSL LifeCare Pine Borough - Mona Tait Gardens 160 Ellenborough St 6242 2500 80 T 17, 43, 73 61775 Lyneham
Canberra Aged Care 48 Archibald St 6247 3988 114 32 s C D T F 12843 RSL LifeCare Sir Leslie Morshead Manor 26 Archibald St 1300 232 564 79 79 C T F g H CALD 17, 43, 73 12845 Aged care done right. See our genuine alternative to a nursing home. Visit LDK.com.au or call 1300 535 000

Aged Care Homes listed by Councils (LGAs) and then Suburbs

NSW & ACT Edition 24 Aged Car e Guide ACT
Advertisement Notes Page Reference DPS Web ID PHONE (02) PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H 1st time user? See page 155 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover 196 ACT continued Note: 1. CALD, Chinese, Croatian, Eastern European, Spanish ACT Council continued Monash 2904 Goodwin Village Monash 15 Cockcroft Ave 6175 5100 187 154 W D T F H 60 12860 Narrabundah 2604 Jindalee Aged Care Residence 277 Goyder St 6239 6800 169 64 W D T F 12844 Mountain View Aged Care Centre 301 Goyder St 1300 111 227 67 67 D T F 78 12862 RSL LifeCare Bill McKenzie Gardens 23 Burkitt St 1300 232 564 137 136 D T F g H CALD 17, 43, 73 12849 Villaggio Sant' Antonio Residential Aged Care 35 Burkitt St 6255 1794 83 79 s D T F g H CALD 12864 Red Hill 2603 BaptistCare Carey Gardens 111 Carnegie Cr 1300 275 227 65 65 s C T F 12841 Stirling 2611 Adria Care 89 Fremantle Dr 6288 0198 42 42 s D T F g H Note 1 12857 Warrigal Stirling 41 Fremantle Dr 1800 927 744 144 C T F 20135 Weston 2611 Uniting Eabrai Weston 12 Namatjira Dr 1800 864 846 21 21 D T 3 12861 Uniting Mirinjani Weston 11 Namatjira Dr 1800 864 846 124 124 C D T 3 12848

Aged Care Homes with Extra Services

NSW & ACT Edition 24 197 AgedCareGuide.com.au Definitions see page 152 D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
Advertisers only listed below All extra service providers are also listed in the directory on pages 153 –196 Advert Page DPS Web ID PHONE (02) See page 152 a for definitions SizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsRetirementLivingOnsite s W C D T F b H Ashburn House Aged Care 20-34 Ashburn Pl Gladesville 2111 1800 246 637 102 57 s W D T F 58 13702 Bayswater Gardens 65 St Albans St Abbotsford 2046 9712 0100 85 85 s W D T F 70 21234 Bella Vista Gardens 16 Fairway Dr Norwest 2153 9672 6155 142 126 s W D T F H 70 20237 Calvary Haydon Retirement Community 2 Jaeger Cct Bruce 2617 1800 527 272 100 100 W D T F H 30 18213 Chiswick Manor Care Community 2 Windward Pde Chiswick 2046 1300 842 924 117 107 W D T F 65D, IBC, OBC 19827 Courtlands Aged Care 15 Gloucester Ave North Parramatta 2151 1800 246 637 112 W D F b H 58 13189 Elizabeth Jenkins Place Aged Care Centre 8 Homestead Ave Collaroy 2097 1300 111 227 126 118 W D T F H 78 20564 Ferndale Gardens Aged Care Facility 33 Jersey Ave Mortdale 2223 9570 5555 136 106 W D T F 71 14291 Georges Estate 1 Centre St Penshurst 2222 9069 7300 111 81 W D T F 61 19935 Goodwin Ainslie 35 Bonney St Ainslie 2602 6175 5100 108 108 s W D T F H 60 12856 Goodwin Village Monash 15 Cockcroft Ave Monash 2904 6175 5100 187 154 W D T F H 60 12860 Huntingdon Gardens Aged Care Facility 1-11 Connemarra St Bexley 2207 8080 3850 171 113 s W D T F 71 14265 IBIS Care Blakehurst 20-24 Cheddar St Blakehurst 2221 9546 2159 104 86 W T F 71 13260 IRT Kangara Waters 2 Joy Cummings Pl Belconnen 2617 13 44 78 100 100 s W D T F H 47 19424 IRT Sarah Claydon 130 Princes Hwy Milton 2538 13 44 78 141 101 s W D T F H 47 13531 IRT Woonona 4 Popes Rd Woonona 2517 13 44 78 201 142 s W D T F H 47 13120 Lansdowne Gardens 11 Manns Ave Neutral Bay 2089 9953 0000 91 79 s W D T F 70 18963 Mareeba Aged Care 6 Rannoch Ave Maclean 2463 6645 2966 118 80 s W D T F b 57 13007 Montefiore Residential Care Randwick 36 Dangar St Randwick 2031 8345 9135 276 276 s W D T F 63 18212 Moran Engadine 99 Caldarra Ave Engadine 2233 9548 7780 156 140 W D T F 72 20009 Moran Kellyville 35 Goodison St North Kellyville 2155 9881 4222 122 120 W D T F 72 18876 Moran Sylvania 29 Sylvania Rd Sylvania 2224 9532 6222 181 181 W D T F 72 18875 Our Lady Mercy Place Harris Park 128A Alfred St Harris Park 2150 1300 096 428 86 86 s W T F b 75 70965 Redleaf Manor Aged Care 16 Flavelle St Concord 2137 8762 6000 116 W D T F IFC-1 18292 RSL LifeCare John Edmondson VC Gardens 130 Tenth Ave Austral 2179 8777 2000 64 61 s W C D T F H 17, 43, 73 20213 RSL LifeCare Res Aged Care at RSL ANZAC Village 90 Veterans Pde Narrabeen 2101 1300 232 564 400 400 s W D T F H 17, 43, 73 13585 Seven Hills Aged Care 1 Crews Rd Seven Hills 2147 9624 1088 104 14 W T F b 79 13757 St Brigid's Green Residential Care 220 Maroubra Rd Maroubra 2035 8097 1700 66 66 W D T 66 20017 St Vincent's Care Edgecliff 2-6 Albert St Edgecliff 2027 1300 703 346 39 37 s W T F 7 13502 SummitCare Baulkham Hills 5 Bass Dr Baulkham Hills 2153 8865 3600 205 W C T F 11 20596 SummitCare Wallsend 7 Bent St Wallsend 2287 4944 1500 142 W C T F b 11 18866 Tweed River Care Community 7-9 Florence Pl Tweed Heads 2485 1300 842 924 120 120 W D T F 65D, IBC, OBC 18792 Wahroonga Tallwoods Care Community 1 Myra St Wahroonga 2076 1300 842 924 76 66 s W T F 65D, IBC, OBC 19282 William Cape Gardens 40 Pearce Rd Kanwal 2259 4392 4111 121 103 s W D T F 70 18120

Culturally Appropriate Aged Care Homes

Table of aged care homes/residential care facilities offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race, or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding, or heightened understanding of the special needs of the cultural group.

Cultural Group Aged Care Home Name

African Bupa St Ives St Ives 1800 718 348 21922

Arabic Belmore Place Care Community Lakemba 1300 842 924 14320

Arabic Bupa Greenacre Greenacre 1800 718 348 14306

Arabic Canterbury Place Care Community Campsie 1300 842 924 14266

Arabic Gallipoli Home Auburn 9136 3000 21096

Arabic Hall & Prior Fairfield Nursing Home Fairfield 9728 1144 13227

Arabic Hixson Garden Aged Care Bankstown 9791 9609 20108

Arabic Maronite Sisters Village Dulwich Hill Dulwich Hill 9558 2115 18566

Arabic Maronite Sisters Village Marrickville Marrickville 9558 2115 13136

Armenian Alexander Aged Care Brookvale 9938 1514 13877

Asian ACDMA Aged Hostel Canley Vale 9754 1343 13534

Asian Arete Health Care Lansdowne Cabramatta 9724 3545 12943

Asian CASS Residential Aged Care Facility Campsie 9789 4587 21065

Asian Ferndale Gardens Aged Care Facility Mortdale 9570 5555 14291

Asian Heiden Park Lodge Carramar 8197 9325 13211

Asian Heritage Pennant Hills Pennant Hills 0416 923 334 13870

Asian Huntingdon Gardens Aged Care Facility Bexley 8080 3850 14265

Asian St George Aged Care Centre Bexley 8566 1400 13747

Assyrian Bossley Parkside Care Community Bossley Park 1300 842 924 13261

Assyrian Heritage Kingswood Kingswood 0416 923 334 13417

Assyrian Heritage The Manor Fairfield East 0416 923 334 61628

ATSI Bilyara Hostel Cowra 6341 1666 13599

ATSI Boggabri John Prior Multi-purp Serv Boggabri 6749 7000 14338

ATSI Booroongen Djugun ACF Greenhill via Kempsey 6560 2120 13854

ATSI Brewarrina Multi Purpose Service Brewarrina 6830 5000 18847

ATSI Cooee Lodge Hostel Gilgandra 6817 8744 13600

ATSI Jack Towney Hostel Gilgandra 6817 8777 13056

ATSI Jerilderie Multi Purpose Service Jerilderie 03 5886 6700 14330

ATSI Mareeba Aged Care Maclean 6645 2966 13007

ATSI Rose Mumbler Village North Nowra 4428 9400 13298

ATSI Sapphire Coast Community Aged Care Bega 6492 7777 13257

ATSI St Andrew's Village Ballina 6620 5800 13751

ATSI Whiddon Belmont Belmont 1300 738 388 13963

ATSI Whiddon Bourke Bourke 1300 738 388 13285

CALD Adria Care Stirling 6288 0198 12857

CALD RSL LifeCare Bill McKenzie Gardens Page 1300 232 564 12849

CALD RSL LifeCare Sir Leslie Morshead Manor Lyneham 1300 232 564 12845

CALD Villaggio Sant' Antonio Res' Aged Care Page 6255 1794 12864

CALD Abel Tasman Village Chester Hill 9645 3388 13214

CALD Annandale Grove Care Community Annandale 1300 842 924 13873

CALD Ashfield Terrace Care Community Ashfield 1300 842 924 13200

Cultural Group Aged Care Home Name

CALD Auburn Glen Care Community Auburn 1300 842 924 12961

CALD Aurrum Aged Care Erina Erina 0417 335 622 13823

CALD Aurrum Aged Care Norah Head Norah Head 0417 335 622 13686

CALD Aurrum Aged Care Terrigal Drive Erina 0417

CALD Aurrum Wyoming Wyoming 0417 335 622 13851

CALD Bankstown Terrace Care Community Bankstown 1300 842 924 22164

CALD Bathurst Riverview Care Community Bathurst 1300 842 924 13276

CALD Belmore Place Care

Aged Car e Guide 198 NSW & ACT Edition 24
PHONE (02) DPS Web ID
PHONE (02) DPS
Web ID
335 622 21217
Community Lakemba 1300 842 924 14320
Berkeley Vale Care Community Berkeley Vale 1300 842 924 13267
Blacktown
Care Community Blacktown 1300 842
2120 13854 CALD Bossley Parkside Care Community Bossley Park 1300 842 924 13261 CALD Byron Aged Care Byron Bay 6685 6728 13301 CALD Cameron Park Care Community Cameron Park 1300 842 924 19826 CALD Carino Care at Rockdale Banksia 9567 5333 13565 CALD Chiswick Manor Care Community Chiswick 1300 842 924 19827 CALD Coffs Harbour Grange Care Community Coffs Harbour 1300 842 924 18791 CALD Denhams Beach Care Community Denhams Beach 1300 842 924 13180 CALD Dubbo Homestead Care Community Dubbo 1300 842 924 14204 CALD Gallipoli Home Auburn 9136 3000 21096 CALD Hixson Garden Aged Care Bankstown 9791 9609 20108 CALD Katoomba Views Care Community Katoomba 1300 842 924 13278 CALD Killara Glades Care Community Killara 1300 842 924 13378 CALD KOPWA Ltd Roseville 9412 0284 13524 CALD Maitland Grange Care Community Rutherford 1300 842 924 13011 CALD Marco Polo Unanderra Care Services Unanderra 4272 7700 13587 CALD Meadowbank Grove Care Community West Ryde 1300 842 924 14293 CALD Murwillumbah Greens Care Community Mur willumbah 1300 842 924 12999 CALD Narrabeen Glades Care Community Warriewood 1300 842 924 13555 CALD Narrandera Homestead Care Com'ty Narrandera 1300 842 924 13896 CALD Narraweena Grove Care Community Narraweena 1300 842 924 13001 CALD Norah Head Care Community Toukley 1300 842 924 13142 CALD Orange Grove Care Community Orange 1300 842 924 13194 CALD Portland Tabulam Health Centre Portland 6359 2666 13369 CALD Quakers Hillside Care Community Quakers Hill 1300 842 924 13567 CALD Raymond Terrace Gdns Care Com'ty Raymond Terrace 1300 842 924 13139 CALD Rocky Point Residence Beverley Park 7909 0778 20587 CALD Rutherford Park Care Community Rutherford 1300 842 924 20776 CALD Shoalhaven Place Care Community Bomaderry 1300 842 924 13333 CALD Southern Cross Care St Francis’ Res' Care Plumpton 1800 870 427 13258 CALD Springwood Greens Care Community Springwood 1300 842 924 13190 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non-English Speaking Background
CALD
CALD
Terrace
924 21093 CALD Booroongen Djugun ACF Greenhill via Kempsey 6560

Cultural Group Aged Care Home Name

CALD St Simeon Village Plumpton 9675 3285 12918

CALD Stanmore Place Care Community

Stanmore 1300 842 924 13556

CALD SummitCare Wallsend Wallsend 4944 1500 18866

CALD The Royce Manor

CALD Tweed River Care Community

Penrith 4720 5633 38776

Tweed Heads 1300 842 924 18792

CALD Tweed Valley Care Community Tweed Heads West 1300 842 924 13087

CALD Uniting Mullauna Blacktown

CALD Wahroonga Place Care Community

CALD Whiddon Belmont

CALD Whiddon Bourke

Cambodian Heritage Kingswood

Blacktown 1800 864 846 13222

Wahroonga 1300 842 924 13010

Belmont 1300 738 388 13963

Bourke 1300 738 388 13285

Kingswood 0416 923 334 13417

Cambodian Heritage The Manor Fairfield East 0416 923 334 61628

Cambodian Indochinese Aged Care Services

Chinese Adria Care

Chinese ACDMA Aged Hostel

Chinese Ainsley Nursing Home

Bonnyrigg 8786 1888 18842

Stirling 6288 0198 12857

Canley Vale 9754 1343 13534

Burwood 9124 9201 13233

Chinese Belmore Place Care Community Lakemba 1300 842 924 14320

Chinese Bernard Chan Nursing Home

Burwood 8741 0288 13266

Chinese Canterbury Place Care Community Campsie 1300 842 924 14266

Chinese CASS Residential Aged Care Facility

Chinese Castle Hill Aged Care Home

Chinese Chow Cho-Poon Nursing Home

Chinese Fairlea @ Harris Park

Chinese Fairlea @ Penshurst

Chinese Fairlea @ Rosehill

Chinese Fairmont Aged Care

Chinese Heritage Botany

Chinese Heritage Pennant Hills

Campsie 9789 4587 21065

Castle Hill 9680 8330 18888

Earlwood 9559 4088 14224

Harris Park 9637 8480 18512

Penshurst 9570 8912 13126

Rosehill 8073 4078 13127

Bexley 9567 2279 14288

Botany 0493 453 138 13207

Pennant Hills 0416 923 334 13870

Chinese Heritage The Manor Fairfield East 0416 923 334 61628

Chinese Indochinese Aged Care Services

Chinese Lucy Chieng Aged Care Centre

Chinese PAC Thornleigh

Chinese Portland Tabulam Health Centre

Chinese Rosemore Aged Care

Chinese Uniting Abrina Ashfield

Chinese Uniting Quong Tart Ashfield

Chinese Willowood Centre

Chinese Windermere Aged Care Facility

Croatian Adria Care

Croatian Cardinal Stepinac Village

Croatian Heritage Kingswood

Croatian Mona Vale View Care Community

Croatian St Ezekiel Moreno Nursing Home

Croatian St Simeon Village

Croatian The Willows Private Nursing Home

Dutch Juliana Village

Dutch Warrigal Albion Park Rail

Estn European Adria Care

Estn European Calvary St Joseph's

Bonnyrigg 8786 1888 18842

Hurstville 8558 8088 19165

Thornleigh 1800 722 679 14352

Portland 6359 2666 13369

Belmore 9718 6156 13706

Ashfield 1800 864 846 13235

Ashfield 1800 864 846 18922

Chatswood 8644 1400 18210

Summer Hill 9797 7222 13071

Stirling 6288 0198 12857

St Johns Park 9823 3855 14260

Kingswood 0416 923 334 13417

Mona Vale 1300 842 924 13138

Croydon 9747 4277 13872

Plumpton 9675 3285 12918

Ashfield 9798 6889 13131

Miranda 9541 3400 13645

Albion Park Rail 1800 927 744 13664

Stirling 6288 0198 12857

Sandgate 1800 527 272 13245

Cultural Group Aged Care Home Name PHONE (02) DPS Web ID

Estn European Huntingdon Gardens Aged Care Facility

Egyptian Gallipoli Home

Egyptian Heritage Kingswood

Estonian RSL LifeCare Agris Hutrof House

Bexley 8080 3850 14265

Auburn 9136 3000 21096

Kingswood 0416 923 334 13417

Thirlmere 1300 232 564 13597

European Ainsley Nursing Home Burwood 9124 9201 13233

European Calvary St Joseph's Sandgate 1800 527 272 13245

European Cardinal Stepinac Village St Johns Park 9823 3855 14260

European Catholic Healthcare St Hedwig Village Blacktown 1800 225 474 13221

European Ferndale Gardens Aged Care Facility Mortdale 9570 5555 14291

European Heritage Botany Botany 0493 453 138 13207

European Heritage Illawong Illawong 0493 453 138 13551

European Heritage The Manor Fairfield East 0416 923 334 61628

European Jindera Gardens Hostel Jindera 6026 3799 14329

European Marco Polo Unanderra Care Services Unanderra 4272 7700 13587

European Oolong Aged Care Howlong 6026 6800 13332

European PAC Thornleigh Thornleigh 1800 722 679 14352

Greek

Greek

Greek

Greek

Greek

Greek

Greek

Greek

AgedCareGuide.com.au 199 NSW & ACT Edition 24
PHONE (02) DPS Web ID
Gallipoli Home Auburn 9136 3000 21096 Fijian Rosemore Aged Care Belmore 9718 6156 13706 Filipino Arcare Kanwal Kanwal 1300 272 273 19382 Filipino Belmore Place Care Community Lakemba 1300 842 924 14320 Filipino Fairmont Aged Care Bexley 9567 2279 14288 Filipino St Ezekiel Moreno Nursing Home Croydon 9747 4277 13872 Filipino The Willows Private Nursing Home Ashfield 9798 6889 13131 Filipino Windermere Aged Care Facility Summer Hill 9797 7222 13071
Yugoslavian Heritage Illawong Illawong 0493 453 138 13551 Frmr Yugoslavian Heritage Queanbeyan Queanbeyan 0493 453 138 13577 Frmr Yugoslavian St Simeon Village Plumpton 9675 3285 12918
Catholic Healthcare St Hedwig Village Blacktown 1800 225 474 13221 German Heritage Queanbeyan Queanbeyan 0493 453 138 13577
Ainsley Nursing Home Burwood 9124 9201 13233
Bupa Bexley Bexley 1800 718 348 14231
Fijian
Frmr
German
Greek
Greek
Calvary Brighton-Le-Sands Brighton-Le-Sands 1800 527 272 12939
Canterbury Place Care Community Campsie 1300 842 924 14266
Estia Health Bexley Bexley 1300 682 833 13181
Estia Health Kogarah Kogarah 1300 682 833 13188
Greek
Greek Orthodox Com'ty Home for the Aged Earlwood 9718 7195 13334
Heritage Botany Botany 0493 453 138 13207
Heritage Illawong Illawong 0493 453 138 13551
Mona Vale View Care Community Mona Vale 1300 842 924 13138
Rosemore Aged Care Belmore 9718 6156 13706
Greek
Greek
Greek
Greek
St Ezekiel Moreno Nursing Home Croydon 9747 4277 13872
St George Aged Care Centre Bexley 8566 1400 13747
St. Basil's Kensington Kensington 9313 7129 13197
The Willows Private Nursing Home Ashfield 9798 6889 13131
Willandra Aged Care Marrickville 9569 4117 13074
Ferndale Gardens Aged Care Facility Mortdale 9570 5555 14291
Heritage The Manor Fairfield East 0416 923 334 61628
St Elizabeth Home Dean Park 8818 8500 13352
Ainsley Nursing Home Burwood 9124 9201 13233 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non-English Speaking Background
Greek
Hindi
Hungarian
Hungarian
Indian

Culturally Appropriate Aged Care Homes continued

Cultural Group Aged Care Home Name

Indian Arcare Kanwal Kanwal 1300 272 273 19382

Indian Ferndale Gardens Aged Care Facility Mortdale 9570 5555 14291

Indian Gallipoli Home Auburn 9136 3000 21096

Indian Huntingdon Gardens Aged Care Facility Bexley 8080 3850 14265

Indian Jesmond Aged Care Strathfield 9124 9200 14035

Indo-Chinese Indochinese Aged Care Services Bonnyrigg 8786 1888 18842

Indonesian CASS Residential Aged Care Facility Campsie 9789 4587 21065

Islamic Gallipoli Home Auburn 9136 3000 21096

Italian Ainsley Nursing Home Burwood 9124 9201 13233

Italian Bossley Parkside Care Community Bossley Park 1300 842 924 13261

Italian Carino Care at Russell Lea Russell Lea 9713 9481 13561

Italian Estia Health Bexley Bexley 1300 682 833 13181

Italian Heritage Queanbeyan Queanbeyan 0493 453 138 13577

Italian Lady of Grace Aged Care Dural 9634 1354 13964

Italian Marco Polo Unanderra Care Services Unanderra 4272 7700 13587

Italian Narraweena Grove Care Community Narraweena 1300 842 924 13001

Italian Rosemore Aged Care Belmore 9718 6156 13706

Italian S.Antonio Da Padova Nursing Home Ryde 9809 2211 13560

Italian St Ezekiel Moreno Nursing Home Croydon 9747 4277 13872

Italian St Joseph's Nursing Home Lismore Lismore 6627 9356 12982

Italian St Mary's Villa Concord Concord 8741 1400 19256

Italian St Vincent's Care Haberfield Haberfield 1300 703 346 13456

Italian SWIAA Village Bossley Park 9426 1400 13772

Italian The Willows Private Nursing Home Ashfield 9798 6889 13131

Italian Uniting Caroona Kalina Goonellabah Goonellabah 1800 864 846 14257

Italian Warrigal Albion Park Rail Albion Park Rail 1800 927 744 13664

Italian Willandra Aged Care Marrickville 9569 4117 13074

Japanese Willowood Centre Chatswood 8644 1400 18210

Jewish Bupa St Ives St Ives 1800 718 348 21922

Jewish Montefiore Residential Care Hunters Hill Hunters Hill 8345 9135 13838

Jewish Montefiore Residential Care Randwick Randwick 8345 9135 18212

Jewish Montefiore Res' Care Woollahra Manor Woollahra 8345 9135 13032

Korean Belmore Place Care Community Lakemba 1300 842 924 14320

Korean Canterbury Place Care Community Campsie 1300 842 924 14266

Korean Columbia Aged Care Strathdale Strathfield 9764 7800 13593

Korean Windermere Aged Care Facility Summer Hill 9797 7222 13071

Latin American Res' Gdns for Spanish Speaking Frail Aged Rooty Hill 8887 5555 12914

Lebanese Gallipoli Home Auburn 9136 3000 21096

LGBTIQ Marco Polo Unanderra Care Services Unanderra 4272 7700 13587

LGBTIQ Mareeba Aged Care

LGBTIQ St Andrew's Village

LGBTIQ The Royce Manor

Macedonian Carino Care at Rockdale

Macedonian Heritage Illawong

Maclean 6645 2966 13007

Ballina 6620 5800 13751

Penrith 4720 5633 38776

Banksia 9567 5333 13565

Illawong 0493 453 138 13551

Macedonian Heritage Queanbeyan Queanbeyan 0493 453 138 13577

Macedonian St George Aged Care Centre Bexley 8566 1400 13747

Cultural Group Aged Care Home Name

Macedonian St Sergius Aged Care

PHONE (02) DPS Web ID

Cabramatta 9727 9844 13220

Macedonian St Simeon Village Plumpton 9675 3285 12918

Macedonian Warrigal Albion Park Rail Albion Park Rail 1800 927 744 13664

Macedonian Warrigal Coniston Coniston 1800 927 744 14289

Malaysian Heritage Kingswood

Kingswood 0416 923 334 13417

Maltese Heritage Botany Botany 0493 453 138 13207

Maltese St Dominic's Home for the Elderly Blacktown 9831 2054 13223

Muslim Gallipoli Home Auburn 9136 3000 21096

Muslim Heritage Kingswood Kingswood 0416 923 334 13417

NESB St Simeon Village Plumpton 9675 3285 12918

Pakistani Gallipoli Home Auburn 9136 3000 21096

Polish Ainsley Nursing Home Burwood 9124 9201 13233

Polish Holy Family Services Marayong 9678 8200 14311

Russian Columbia Aged Care Strathdale Strathfield 9764 7800 13593

Russian Fairmont Aged Care Bexley 9567 2279 14288

Russian St Sergius Aged Care Cabramatta 9727 9844 13220

Russian St Simeon Village Plumpton 9675 3285 12918

Sthn European Ferndale Gardens Aged Care Facility Mortdale 9570 5555 14291

Sthn European Huntingdon Gardens Aged Care Facility Bexley 8080 3850 14265

Spanish Adria Care Stirling 6288 0198 12857

Spanish Heritage The Manor Fairfield East 0416 923 334 61628

Spanish Lady of Grace Aged Care Dural 9634 1354 13964

Spanish Res' Gdns for Spanish Speaking Frail Aged Rooty Hill 8887 5555 12914

Sri Lankan Ainsley Nursing Home Burwood 9124 9201 13233

Sri Lankan Jesmond Aged Care Strathfield 9124 9200 14035

Tongan Rosemore Aged Care Belmore 9718 6156 13706

Turkish Gallipoli Home Auburn 9136 3000 21096

Ukrainian St Sergius Aged Care Cabramatta 9727 9844 13220

Ukrainian St Simeon Village Plumpton 9675 3285 12918

Vietnamese AVACS Nursing Home Smithfield 8234 8853 21081

Vietnamese Bupa Greenacre Greenacre 1800 718 348 14306

Vietnamese CASS Residential Aged Care Facility Campsie 9789 4587 21065

Vietnamese Hall & Prior Fairfield Nursing Home Fairfield 9728 1144 13227

Vietnamese Heritage The Manor Fairfield East 0416 923 334 61628

Vietnamese Indochinese Aged Care Services Bonnyrigg 8786 1888 18842

Vietnamese Rosemore Aged Care Belmore 9718 6156 13706

Vietnamese Willandra Aged Care Marrickville 9569 4117 13074

Wstn European Huntingdon Gardens Aged Care Facility Bexley 8080 3850 14265

Aged Car e Guide 200 NSW & ACT Edition 24
PHONE
DPS Web ID
(02)
Rosemore
Care Belmore 9718 6156 13706 Serbian St Sergius
Care Cabramatta 9727 9844 13220 Serbian St
Plumpton 9675
Slavic
Plumpton
Samoan
Aged
Aged
Simeon Village
3285 12918
St Simeon Village
9675 3285 12918 South African Bupa St Ives St Ives 1800 718 348 21922
South Asian Heritage Pennant Hills Pennant Hills 0416 923 334 13870
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non-English Speaking Background

Culturally Appropriate Home Care Packages

Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group Service Provider PHONE (02) DPS Web ID

African Abigail Mamas Healthcare Services Pty Lt 0401 093 396 65824

African KOPWA Community Services 9412 0270 19807

African People First Healthcare 03 9402 9533 38676

Arabic Abigail Mamas Healthcare Services Pty Lt 0401 093 396 65824

Arabic Advance Diversity Services Help at Home Services 9136 4788 14045

Arabic Catholic Healthcare Home Care Services Sydney 1800 225 474 13778

Arabic CORE Community Services Aged & Disability Care 8717 1500 14061

Arabic FOCUS Connect 4627 1188 64593

Arabic Gallipoli Home 9136 3000 21096

Arabic Gallipoli Home - Home Care Packages 9136 3009 61991

Arabic Hayee Group Serv, Registered NDIS and Aged Care 8740 5336 62744

Arabic Home Caring 1300 875 377 39049

Arabic IWAA Home Care Services (NSW) 8764 6425 38678

Arabic People First Healthcare 03 9402 9533 38676

Arabic SydWest Multicultural Services Aged Care Services 9621 6633 13981

Arabic Tripoli & Mena Assoc HCPs and CHSP 9758 1366 13982

Arabic Wesley Home Care Nthn Sydney & Nthn Beaches 9263 5166 13927

Arabic Wesley Home Care Western Sydney 8887 4977 13986

Arabic Your Aged Care at Home 8764 3669 14103

Asian Abigail Mamas Healthcare Services Pty Lt 0401 093 396 65824

Asian Australian Chinese Com'ty Association Wstn Centre 9687 8981 18277

Asian CÜRA Home Care Packages 07 5527 8011 17404

Asian Hayee Group Serv, Registered NDIS and Aged Care 8740 5336 62744

Asian Home Caring 1300 875 377 39049

Asian Kal'ang Respite Care Centre Aboriginal Corporation 07 4124 7780 17392

Asian Northern Settlement Serv Multicultural Aged Care 4969 3399 14154

Asian Your Aged Care at Home 8764 3669 14103

Assyrian CORE Community Services Aged & Disability Care 8717 1500 14061

Assyrian Hayee Group Serv, Registered NDIS and Aged Care 8740 5336 62744

Assyrian People First Healthcare 03 9402 9533 38676

ATSI Adssi In-home Support Home Care Packages 1300 578 478 13889

ATSI annecto at Home Support ACT 1800 266 328 21545

ATSI annecto at Home Support Far West NSW 1800 266 328 21056

ATSI annecto at Home Support Inner West Sydney 1800 266 328 21546

ATSI annecto at Home Support Mid North Coast 1800 266 328 21547

ATSI annecto at Home Support Nepean 1800 266 328 21548

ATSI annecto at Home Support South East Sydney 1800 266 328 21550

ATSI annecto at Home Support South West Sydney 1800 266 328 21551

ATSI annecto at Home Support Western Sydney

ATSI Aurora Healthcare - Hunter Nursing

266 328 20772

6711 22029

ATSI Aurora Healthcare - Mayo Home Nursing 6539 0777 18843

ATSI

ATSI

ATSI

AgedCareGuide.com.au 201 NSW & ACT Edition 24
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non-English Speaking Background
Provider PHONE (02) DPS Web ID
Cultural Group Service
1800
4959
ATSI Awabakal Aged Care 1300 174 908 13730 ATSI BaptistCare At Home ACT 1300 275 227 17218 ATSI BBCR Home Care Packages 4422 7422 14130 ATSI Bilyara Hostel 6341 1666 13599 ATSI Boggabri John Prior Multi Purpose Service 6749 7000 14338 ATSI Booroongen Djugun Aged Care Facility 6560 2120 13854 ATSI Bungree Aboriginal Association HCPs 4350 0100 13890 ATSI Canowindra Community Care 07 5523 0311 13952 ATSI Carexcell Community Care 6651 1649 18867 ATSI Community Interlink Home Care 1300 203 203 18844 ATSI CÜRA Home Care Packages 07 5527 8011 17404 ATSI Dyirri-Bang-Gu Aboriginal Corp Aged Care Serv 6964 0518 13950 ATSI Gilgai Aboriginal Home Care Packages 9832 3825 13999 ATSI Glen Innes Severn Council Life Choices - Support Serv 6730 2500 14133 ATSI GoCo Gunnedah 6740 2240 14164 ATSI Goodooga Health Service Community Care 6820 6200 13957 ATSI Home Support Services (NSW) 1800 854 300 21871 ATSI Illawarra Aboriginal Corporation Home Care 4228 1585 13905 ATSI Jack Towney Hostel 6817 8777 13056 ATSI Jerilderie Multi Purpose Service 03 5886 6700 14330 ATSI Kal'ang Respite Care Centre Aboriginal Corporation 07 4124 7780 17392 ATSI Let's Get Care (NSW) 1300 497 442 38281 ATSI Lifetime Connect Ltd Aged Com'ty Wellness Nambucca Valley 6568 2522 14105 ATSI Mercy Health Home Care Canberra 6256 9600 19323 ATSI NAC Aged Care Home Support 6226 3799 18278
Our Lady of Consolation Home Care Services 9832 5418 13984
Pearl Home Care - Central West NSW 0414 256 117 70944 ATSI People First Healthcare 03 9402 9533 38676 ATSI Pinnacle Community Services Temora 6977 1326 21666
Rumbalara Positive Ageing & Disability Services 03 5822 2866 17638
Sapphire Coast Community Aged Care 6492 7777 13257
St Andrew's Village 6620 5800 13751
ATSI
ATSI
ATSI
ATSI
ATSI
Tablelands Community Support 6778 6350 13928
The Benevolent Society Com'ty Care - Sth Wst Syd/Sthn Highlands 1800 236 762 20684
The Benevolent Society HCP - Hawkesbury/Blue Mtns 1800 236 762 14062

Culturally Appropriate Home Care Packages

Cultural Group Service Provider

ATSI The Benevolent Society HCP - Sthn Sydney/Inner Wst 1800 236 762 14064

ATSI The Benevolent Society - HCPs 1800 236 762 14063

ATSI The Benevolent Society - HCPs - Estn Suburbs 1800 236 762 18970

ATSI The Benevolent Society HCPs - New England/Tamworth 1800 236 762 20769

ATSI Trilogy Care 1300 459 190 62701

ATSI VMCH Home Care Services Regional Nthn NSW 1300 698 624 19318

ATSI Wyanga Aboriginal Aged Care Program 9319 7175 14142

ATSI Yarrabee Community Aged Care 6686 9855 18892

Austrian Abigail Mamas Healthcare Services Pty Lt 0401 093 396 65824

Bengali People First Healthcare 03 9402 9533 38676

Bosnian CÜRA Home Care Packages 07 5527 8011 17404

Bosnian Gallipoli Home - Home Care Packages 9136 3009 61991

Bosnian IWAA Home Care Services (NSW) 8764 6425 38678

Bosnian MCWA - Aged Care With A Difference 03 9318 1111 22041

Bosnian New Age Community Services 0412 860 848 63890

Bosnian People First Healthcare 03 9402 9533 38676

Bosnian St Simeon Healthcare 8645 4010 43604

Burmese SydWest Multicultural Services Aged Care Services 9621 6633 13981

CALD Adssi In-home Support Home Care Packages 1300 578 478 13889

CALD Anglicare At Home Southern Region 1300 111 278 13230

CALD annecto at Home Support ACT 1800 266 328 21545

CALD annecto at Home Support Far West NSW 1800 266 328 21056

CALD annecto at Home Support Inner West Sydney 1800 266 328 21546

CALD annecto at Home Support Mid North Coast 1800 266 328 21547

CALD annecto at Home Support Nepean 1800 266 328 21548

CALD annecto at Home Support South East Sydney 1800 266 328 21550

CALD annecto at Home Support South West Sydney 1800 266 328 21551

CALD annecto at Home Support Western Sydney 1800 266 328 20772

CALD Aurora Healthcare - Hunter Nursing 4959 6711 22029

CALD Aurora Healthcare - Mayo Home Nursing 6539 0777 18843

CALD Australian Chinese Community Assoc Wstn Centre 9687 8981 18277

CALD BBCR Home Care Packages 4422 7422 14130

CALD Bolton Clarke Central Coast At Home Support 1300 665 444 21320

CALD Bolton Clarke Far Nth Coast (NSW) At Home Support 1300 665 444 21323

CALD Bolton Clarke Illawarra At Home Support 1300 665 444 21321

CALD Bolton Clarke Port Macquarie At Home Support 1300 665 444 21322

CALD Bolton Clarke Sydney At Home Support 1300 665 444 19825

CALD Booroongen Djugun Aged Care Facility

6560 2120 13854

CALD Canterbury City Community Centre HCPs 9750 9344 21476

CALD Carrington Community Care Home Care Packages 1300 590 590 13135

CALD CASS Care 9718 7305 14144

CALD CatholicCare Sydney Home Care Packages 13 18 19 13973

CALD Claro Aged Care & Disability Services

1300 303 770 22122

CALD Community Gateway Wollongong 1300 657 473 13933

CALD CÜRA Home Care Packages 07 5527 8011 17404

EACH Home Care Packages (NSW)

CALD GWC

Aged Car e Guide 202 NSW & ACT Edition 24
PHONE (02) DPS Web ID
Cultural Group Service Provider PHONE
DPS Web ID
1300 003 224 20137
Living Services ACT 1300 202 003 17219
Connect 4627 1188 64593
3000
(02)
CALD
CALD Enrich
CALD FOCUS
CALD Focus Connect Multicultural HCPs Program 4627 1188 14166 CALD Gallipoli Home 9136
21096
Community Services Western Sydney 9516 2188 18271
Home Support Services (NSW) 1800 854 300 21871
Home Care Services (NSW) 8764 6425 38678 CALD JewishCare
Home Support Services 1300 133 660 14137
Get Care (NSW) 1300 497 442 38281 CALD Lifetime Connect - Aged Com'ty Wellness Nambucca Valley 6568 2522 14105 CALD MCCI Home & Community Care Services 4229 7566 22014 CALD MCWA - Aged Care With A Difference 03 9318 1111 22041 CALD Multicultural Care 9718 6199 63793 CALD Multicultural Care Home Care Packages 9718 6199 13895 CALD NAC Aged Care Home Support 6226 3799 18278 CALD Northern Settlement Serv Multicultural Aged Care 4969 3399 14154 CALD Our Lady of Consolation Home Care Services 9832 5418 13984 CALD PAWA Community Care Home Care Packages 9716 0036 14175 CALD People First Healthcare 03 9402 9533 38676 CALD Pinnacle Community Services Temora 6977 1326 21666 CALD St Sergius Day Centre: Social Support/Transport/HCPs 9727 9844 22027 CALD St Simeon Healthcare (NSW) 8645 4010 22026 CALD Start Nursing Services 8883 3207 38518 CALD Sydney Multicultural Community Services 9663 3922 14220 CALD SydWest Multicultural Services Aged Care Services 9621 6633 13981 CALD The Benevolent Society Com'ty Care - Sth Wst Syd/Sthn Highlands 1800 236 762 20684 CALD The Benevolent Society HCP - Hawkesbury/Blue Mtns 1800 236 762 14062 CALD The Benevolent Society HCP - Sthn Sydney/Inner Wst 1800 236 762 14064 CALD The Benevolent Society - HCPs 1800 236 762 14063 CALD The Benevolent Society - HCPs - Estn Suburbs 1800 236 762 18970 CALD The Benevolent Society - HCPs New England/Tamworth 1800 236 762 20769 CALD The Co-operative Life 9698 7194 38414 CALD Trilogy Care 1300 459 190 62701 CALD VMCH Home Care Services Regional Northern NSW 1300 698 624 19318 CALD Wesley Home Care Inner West 9641 7088 13931 CALD Your Aged Care at Home 8764 3669 14103 Chinese ADS Care 8677 0093 38978 Chinese Advance Diversity Services Help at Home Services 9136 4788 14045 Chinese ANHF Home Care Services 9784 0868 19304 Chinese Australian Chinese Community Assoc City Centre 9281 1377 14143 Chinese Australian Chinese Community Assoc Nthn Centre 9412 3488 22012 Chinese Australian Chinese Community Assoc Wstn Centre 9687 8981 18277 Chinese BaptistCare At Home ACT 1300 275 227 17218 Chinese CASS Care 9718 7305 14144 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non-English Speaking Background
CALD
CALD IWAA
(NSW)
CALD Let's
continued

Cultural Group Service Provider PHONE (02) DPS Web ID

Chinese Community Services #1 6126 4700 38640

Chinese CORE Community Services Aged & Disability Care 8717 1500 14061

Chinese CÜRA Home Care Packages 07 5527 8011 17404

Chinese EACH Community Services 9744 8017 14159

Chinese FOCUS Connect 4627 1188 64593

Chinese Home Caring 1300 875 377 39049

Chinese KOPWA Community Services 9412 0270 19807

Chinese Northern Settlement Serv Multicultural Aged Care 4969 3399 14154

Chinese People First Healthcare 03 9402 9533 38676

Chinese Sydney Multicultural Community Services 9663 3922 14220

Chinese Wesley Home Care Nthn Sydney & Nthn Beaches 9263 5166 13927

Chinese Wesley Home Care Western Sydney 8887 4977 13986

Croatian Community Services #1 6126 4700 38640

Croatian CÜRA Home Care Packages 07 5527 8011 17404

Croatian MCWA - Aged Care With A Difference 03 9318 1111 22041

Croatian New Age Community Services 0412 860 848 63890

Croatian People First Healthcare 03 9402 9533 38676

Croatian St Simeon Healthcare 8645 4010 43604

Croatian SydWest Multicultural Services Aged Care Services 9621 6633 13981

Dutch CÜRA Home Care Packages 07 5527 8011 17404

Dutch Warrigal Albion Park Rail 1800 927 744 13664

Estn European CÜRA Home Care Packages 07 5527 8011 17404

Estn European JewishCare (NSW) Home Support Services 1300 133 660 14137

Estn European PAWA Community Care Home Care Packages 9716 0036 14175

Estn European St Simeon Healthcare (NSW) 8645 4010 22026

Estn European Your Aged Care at Home 8764 3669 14103

Egyptian FOCUS Connect 4627 1188 64593

Egyptian Gallipoli Home 9136 3000 21096

Egyptian Hayee Group Serv, Registered NDIS and Aged Care 8740 5336 62744

Egyptian IWAA Home Care Services (NSW) 8764 6425 38678

Egyptian People First Healthcare 03 9402 9533 38676

Egyptian Your Aged Care at Home 8764 3669 14103

European CORE Community Services Aged & Disability Care 8717 1500 14061

European MCWA - Aged Care With A Difference 03 9318 1111 22041

European PAWA Community Care Home Care Packages 9716 0036 14175

European St Simeon Healthcare 8645 4010 43604

Fijian Gallipoli Home 9136 3000 21096

Fijian Your Aged Care at Home 8764 3669 14103

Filipino CÜRA Home Care Packages 07 5527 8011 17404

Filipino Hayee Group Serv, Registered NDIS and Aged Care 8740 5336 62744

Filipino Northern Settlement Serv Multicultural Aged Care 4969 3399 14154

Filipino St Simeon Healthcare 8645 4010 43604

Filipino SydWest Multicultural Services Aged Care Services 9621 6633 13981

Frmr Yugoslavian CÜRA Home Care Packages 07 5527 8011 17404

Frmr Yugoslavian MCWA - Aged Care With A Difference 03 9318 1111 22041

Frmr Yugoslavian New Age Community Services 0412 860 848 63890

Frmr Yugoslavian PAWA Community Care Home Care Packages 9716 0036 14175

Cultural Group Service Provider PHONE (02) DPS Web ID

Frmr Yugoslavian St Simeon Healthcare 8645 4010 43604

French Aurora Healthcare - Mayo Home Nursing 6539 0777 18843

French CÜRA Home Care Packages 07 5527 8011 17404

French Northern Settlement Serv Multicultural Aged Care 4969 3399 14154

German Aurora Healthcare - Mayo Home Nursing 6539 0777 18843

German CÜRA Home Care Packages 07 5527 8011 17404

German St Simeon Healthcare 8645 4010 43604

Greek Advance Diversity Services Help at Home Services 9136 4788 14045

Greek

Greek

Greek

AgedCareGuide.com.au 203 NSW & ACT Edition 24
07
CÜRA Home Care Packages
5527 8011 17404
Community Services Hunter 9516
GWC
2188 21215
9516
GWC Community Services Illawarra
2188 18272
2188 14145 Greek GWC Community Services South Western Sydney 9516 2188 21213 Greek GWC Community Services Western Sydney 9516 2188 18271 Greek Home Caring 1300 875 377 39049 Greek People First Healthcare 03 9402 9533 38676 Greek St. Basil's In Home Care 9784 3280 21537 Greek Wesley Home Care Nthn Sydney & Nthn Beaches 9263 5166 13927 Greek Wesley Home Care Western Sydney 8887 4977 13986 Hindi Hayee Group Serv, Registered NDIS and Aged Care 8740 5336 62744 Hindi Home Caring 1300 875 377 39049 Hindi Northern Settlement Serv Multicultural Aged Care 4969 3399 14154 Hindi People First Healthcare 03 9402 9533 38676 Hindi SydWest Multicultural Services Aged Care Services 9621 6633 13981 Hungarian CÜRA Home Care Packages 07 5527 8011 17404 Hungarian Help at Home by Montefiore 1800 251 537 20057 Hungarian JewishCare (NSW) Home Support Services 1300 133 660 14137 Hungarian PAWA Community Care Home Care Packages 9716 0036 14175 Indian ADS Care 8677 0093 38978 Indian Gallipoli Home 9136 3000 21096 Indian Home Caring 1300 875 377 39049 Indian Northern Settlement Serv Multicultural Aged Care 4969 3399 14154 Indian People First Healthcare 03 9402 9533 38676 Indian Wesley Home Care Nthn Sydney & Nthn Beaches 9263 5166 13927 Indian Wesley Home Care Western Sydney 8887 4977 13986 Indo-Chinese Australian Chinese Community Assoc City Centre 9281 1377 14143 Indo-Chinese Australian Chinese Community Assoc Nthn Centre 9412 3488 22012 Indo-Chinese Australian Chinese Community Assoc Wstn Centre 9687 8981 18277 Indo-Chinese CASS Care 9718 7305 14144 Indo-Chinese EACH Community Services 9744 8017 14159 Indonesian FOCUS Connect 4627 1188 64593 Indonesian People First Healthcare 03 9402 9533 38676 Irish Your Aged Care at Home 8764 3669 14103 Islamic Gallipoli Home 9136 3000 21096 Islamic Gallipoli Home - Home Care Packages 9136 3009 61991 Islamic IWAA Home Care Services (NSW) 8764 6425 38678 Islamic People First Healthcare 03 9402 9533 38676 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non-English Speaking Background
Greek GWC Community Services Inner Wst, Nth & Sth Est Sydney 9516

Culturally Appropriate Home Care Packages continued

Cultural Group Service Provider

Islamic Your Aged Care at Home

Italian Advance Diversity Services Help at Home Services

Italian CatholicCare Sydney Home Care Packages

Italian CÜRA Home Care Packages

Italian Help at Home by Montefiore

Italian Home Caring

8764 3669 14103

9136 4788 14045

13 18 19 13973

07 5527 8011 17404

1800 251 537 20057

1300 875 377 39049

Italian KOPWA Community Services 9412 0270 19807

Italian MCWA - Aged Care With A Difference

03 9318 1111 22041

Italian Northern Settlement Serv Multicultural Aged Care 4969 3399 14154

Italian PAWA Community Care Home Care Packages

Italian People First Healthcare

9716 0036 14175

03 9402 9533 38676

Italian St Carthage's Community Care 6620 0000 13934

Italian Sydney Multicultural Community Services 9663 3922 14220

Italian Warrigal Albion Park Rail

1800 927 744 13664

Italian Wesley Home Care Nthn Sydney & Nthn Beaches 9263 5166 13927

Italian Wesley Home Care Western Sydney

Italian Your Aged Care at Home

Japanese CÜRA Home Care Packages

Jewish Help at Home by Montefiore

Jewish JewishCare (NSW) Home Support Services

8887 4977 13986

8764 3669 14103

07 5527 8011 17404

1800 251 537 20057

1300 133 660 14137

Korean Australian Chinese Community Assoc City Centre 9281 1377 14143

Korean Australian Chinese Community Assoc Nthn Centre 9412 3488 22012

Korean CASS Care 9718 7305 14144

Korean CÜRA Home Care Packages

07 5527 8011 17404

Latin American CÜRA Home Care Packages 07 5527 8011 17404

Latin American Your Aged Care at Home

Latvian Your Aged Care at Home

Lebanese CORE Community Services Aged & Disability Care

8764 3669 14103

8764 3669 14103

8717 1500 14061

Lebanese Gallipoli Home 9136 3000 21096

Lebanese IWAA Home Care Services (NSW)

8764 6425 38678

Lebanese People First Healthcare 03 9402 9533 38676

Lebanese Your Aged Care at Home

8764 3669 14103

LGBTIQ Adssi In-home Support Home Care Packages 1300 578 478 13889

LGBTIQ annecto at Home Support ACT

1800 266 328 21545

LGBTIQ annecto at Home Support Far West NSW 1800 266 328 21056

LGBTIQ annecto at Home Support Inner West Sydney 1800 266 328 21546

LGBTIQ annecto at Home Support Mid North Coast 1800 266 328 21547

LGBTIQ annecto at Home Support Nepean 1800 266 328 21548

LGBTIQ annecto at Home Support South East Sydney 1800 266 328 21550

LGBTIQ annecto at Home Support South West Sydney 1800 266 328 21551

LGBTIQ annecto at Home Support Western Sydney 1800 266 328 20772

LGBTIQ Australian Chinese Community Assoc City Centre 9281 1377 14143

LGBTIQ Australian Chinese Community Assoc Nthn Centre 9412 3488 22012

LGBTIQ Australian Chinese Community Assoc Wstn Centre 9687 8981 18277

LGBTIQ BBCR Home Care Packages 4422 7422 14130

Cultural Group Service Provider

LGBTIQ Bolton Clarke Central Coast At Home Support 1300 665 444 21320

LGBTIQ Bolton Clarke Far Nth Coast (NSW) At Home Support

LGBTIQ Bolton Clarke Illawarra At Home

LGBTIQ Bolton Clarke Port Macquarie At Home Support

LGBTIQ Bolton Clarke Sydney At Home Support 1300 665 444 19825

LGBTIQ CÜRA Home Care Packages

5527 8011 17404

LGBTIQ Kal'ang Respite Care Centre Aboriginal Corporation 07 4124 7780 17392

LGBTIQ KOPWA Community Services 9412 0270 19807

LGBTIQ Lifetime Connect - Aged

Aged Car e Guide 204 NSW & ACT Edition 24
PHONE
DPS Web ID
(02)
PHONE (02) DPS Web
ID
1300
665 444 21323
1300
Support
665 444 21321
1300 665 444 21322
07
LGBTIQ Let's Get Care (NSW) 1300 497 442 38281
Com'ty Wellness Nambucca Valley 6568 2522 14105 LGBTIQ MCCI Home & Community Care Services 4229 7566 22014 LGBTIQ MCWA - Aged Care With A Difference 03 9318 1111 22041 LGBTIQ Mercy Services Home Care Packages 4962 6680 14171 LGBTIQ NAC Aged Care Home Support 6226 3799 18278 LGBTIQ Northern Settlement Serv Multicultural Aged Care 4969 3399 14154 LGBTIQ People First Healthcare 03 9402 9533 38676 LGBTIQ Pinnacle Community Services Temora 6977 1326 21666 LGBTIQ St Andrew's Village 6620 5800 13751 LGBTIQ Sydney Multicultural Community Services 9663 3922 14220 LGBTIQ The Co-operative Life 9698 7194 38414 LGBTIQ Trilogy Care 1300 459 190 62701 LGBTIQ Whiddon Tweed Heads Community Care 1300 738 388 20142 Macedonian Advance Diversity Services Help at Home Services 9136 4788 14045 Macedonian CÜRA Home Care Packages 07 5527 8011 17404 Macedonian MCWA - Aged Care With A Difference 03 9318 1111 22041 Macedonian New Age Community Services 0412 860 848 63890 Macedonian PAWA Community Care Home Care Packages 9716 0036 14175 Macedonian People First Healthcare 03 9402 9533 38676 Macedonian St Simeon Healthcare (NSW) 8645 4010 22026 Macedonian Warrigal Albion Park Rail 1800 927 744 13664 Malaysian People First Healthcare 03 9402 9533 38676 Maltese Advance Diversity Services Help at Home Services 9136 4788 14045 Maltese MCWA - Aged Care With A Difference 03 9318 1111 22041 Maltese People First Healthcare 03 9402 9533 38676 Maltese SydWest Multicultural Services Aged Care Services 9621 6633 13981 Muslim BaptistCare At Home ACT 1300 275 227 17218 Muslim CORE Community Services Aged & Disability Care 8717 1500 14061 Muslim Gallipoli Home 9136 3000 21096 Muslim Gallipoli Home - Home Care Packages 9136 3009 61991 Muslim IWAA Home Care Services (NSW) 8764 6425 38678 Muslim People First Healthcare 03 9402 9533 38676 Muslim Your Aged Care at Home 8764 3669 14103 Nepalese ADS Care 8677 0093 38978 NESB annecto at Home Support ACT 1800 266 328 21545 NESB Better Connected Community Services HCPs 9024 5500 20465 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non-English Speaking Background

Cultural Group Service Provider PHONE (02) DPS Web ID

NESB CatholicCare Wollongong Your Life Your Way 4254 9342 13903

NESB CÜRA Home Care Packages 07 5527 8011 17404

NESB Let's Get Care (NSW) 1300 497 442 38281

NESB Multicultural Care 9718 6199 63793

NESB Multicultural Care Home Care Packages 9718 6199 13895

NESB Northern Settlement Serv Multicultural Aged Care 4969 3399 14154

NESB PAWA Community Care Home Care Packages 9716 0036 14175

NESB Pinnacle Community Services Temora 6977 1326 21666

NESB St Sergius Day Centre: Social Support/Transport/HCPs 9727 9844 22027

NESB St Simeon Healthcare (NSW) 8645 4010 22026

NESB Your Aged Care at Home 8764 3669 14103

Nthn European Abigail Mamas Healthcare Services Pty Lt 0401 093 396 65824

Nthn European CÜRA Home Care Packages 07 5527 8011 17404

Nthn European PAWA Community Care Home Care Packages 9716 0036 14175

Pacific Islander CÜRA Home Care Packages 07 5527 8011 17404

Pacific Islander People First Healthcare 03 9402 9533 38676

Pacific Islander Your Aged Care at Home 8764 3669 14103

Pakistani Gallipoli Home 9136 3000 21096

Pakistani Your Aged Care at Home 8764 3669 14103

Polish CÜRA Home Care Packages

07 5527 8011 17404

Polish Help at Home by Montefiore 1800 251 537 20057

Polish PAWA Community Care Home Care Packages 9716 0036 14175

Polish St Simeon Healthcare 8645 4010 43604

Polish SydWest Multicultural Services Aged Care Services 9621 6633 13981

Russian Advance Diversity Services Help at Home Services 9136 4788 14045

Russian Catholic Healthcare Home Care Services Sydney 1800 225 474 13778

Russian CÜRA Home Care Packages 07 5527 8011 17404

Russian Help at Home by Montefiore 1800 251 537 20057

Russian JewishCare (NSW) Home Support Services 1300 133 660 14137

Russian MCWA - Aged Care With A Difference 03 9318 1111 22041

Russian Northern Settlement Serv Multicultural Aged Care 4969 3399 14154

Russian PAWA Community Care Home Care Packages 9716 0036 14175

Russian St Simeon Healthcare 8645 4010 43604

Russian St Simeon Healthcare (NSW) 8645 4010 22026

Samoan Northern Settlement Serv Multicultural Aged Care 4969 3399 14154

Serbian CÜRA Home Care Packages 07 5527 8011 17404

Serbian MCWA - Aged Care With A Difference 03 9318 1111 22041

Serbian New Age Community Services 0412 860 848 63890

Serbian PAWA Community Care Home Care Packages 9716 0036 14175

Serbian St Simeon Healthcare 8645 4010 43604

Singaporean CÜRA Home Care Packages 07 5527 8011 17404

Singaporean People First Healthcare 03 9402 9533 38676

Slavic MCWA - Aged Care With A Difference 03 9318 1111 22041

Slavic PAWA Community Care Home Care Packages 9716 0036 14175

Slavic St Simeon Healthcare 8645 4010 43604

Slavic St Simeon Healthcare (NSW) 8645 4010 22026

South African IWAA Home Care Services (NSW)

Cultural Group Service Provider PHONE (02) DPS Web ID

South African People First Healthcare 03 9402 9533 38676

South Asian SydWest Multicultural Services Aged Care Services 9621 6633 13981

South Asian Wesley Home Care Nthn Sydney & Nthn Beaches 9263 5166 13927

Sthn European PAWA Community Care Home Care Packages 9716 0036 14175

Spanish Advance Diversity Services Help at Home Services 9136 4788 14045

Spanish Community Services #1 6126 4700 38640

Spanish CÜRA Home Care Packages 07 5527 8011 17404

Spanish FOCUS Connect 4627 1188 64593

Spanish Northern Settlement Serv Multicultural Aged Care 4969 3399 14154

Spanish Sydney

Sri

Tamil

8764 6425 38678

AgedCareGuide.com.au 205 NSW & ACT Edition 24
Multicultural Community Services 9663 3922 14220
Lankan People First Healthcare 03 9402 9533 38676
People First Healthcare 03 9402 9533 38676
Tamil
SydWest Multicultural Services Aged Care Services 9621
CORE Community Services
Disability Care 8717 1500 14061 Thai People First Healthcare 03 9402 9533 38676 Tongan Northern Settlement Serv Multicultural Aged Care 4969 3399 14154 Tongan Your Aged Care at Home 8764 3669 14103 Turkish Gallipoli Home 9136 3000 21096 Turkish Gallipoli Home - Home Care Packages 9136 3009 61991 Turkish Hayee Group Serv, Registered NDIS and Aged Care 8740 5336 62744 Turkish IWAA Home Care Services (NSW) 8764 6425 38678 Turkish MCWA - Aged Care With A Difference 03 9318 1111 22041 Turkish People First Healthcare 03 9402 9533 38676 Ukrainian MCWA - Aged Care With A Difference 03 9318 1111 22041 Ukrainian PAWA Community Care Home Care Packages 9716 0036 14175 Ukrainian St Simeon Healthcare (NSW) 8645 4010 22026 Vietnamese ANHF Home Care Services 9784 0868 19304 Vietnamese Australian Chinese Community Assoc Wstn Centre 9687 8981 18277 Vietnamese BaptistCare At Home ACT 1300 275 227 17218 Vietnamese CASS Care 9718 7305 14144 Vietnamese CatholicCare Sydney Home Care Packages 13 18 19 13973 Vietnamese CORE Community Services Aged & Disability Care 8717 1500 14061 Vietnamese EACH Community Services 9744 8017 14159 Vietnamese FOCUS Connect 4627 1188 64593 Vietnamese Hayee Group Serv, Registered NDIS and Aged Care 8740 5336 62744 Vietnamese Home Caring 1300 875 377 39049 Vietnamese Northern Settlement Serv Multicultural Aged Care 4969 3399 14154 Vietnamese PAWA Community Care Home Care Packages 9716 0036 14175 Vietnamese People First Healthcare 03 9402 9533 38676 Vietnamese Wesley Home Care Nthn Sydney & Nthn Beaches 9263 5166 13927 Vietnamese Your Aged Care at Home 8764 3669 14103 Wstn European PAWA Community Care Home Care Packages 9716 0036 14175 Wstn European Your Aged Care at Home 8764 3669 14103 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non-English Speaking Background
6633 13981 Thai
Aged &

Centre-based Care (CBC)

See Definition of Terms pages 214-215

Aged Car e Guide 206 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover NSW & ACT Edition 24
SUBURB PHONE (02) Notes Advert Page DPS Web ID CHSPFundedServicePrivatelyFundedDementiaCare Meals Medication Supervision PersonalCareRespiteCareSocial/RecreationalSupport Transport 24/7 Care Disabilty Services and Activity Hub Tuggerah 4067 5287 9 9 9 9 9 9 9 9 Home maintenance 40769 3Bridges Community Carer Support & Respite Service Carss Park 1300 327 434 9 9 9 9 9 9 9 9 20764 Adssi In-home Support Camp Breakaway San Remo 1300 578 478 9 9 9 9 9 9 9 9 21595 Adssi In-home Support Social Support Groups Tuggerah 1300 578 478 9 9 9 9 9 38429 Advance Diversity Services Multicultural Day Care Program Bexley 9597 5455 9 9 9 9 9 21731 Anglican Care Alkira Respite & Day Therapy Centre Booragul 1800 733 553 9 9 9 9 9 9 9 9 21260 Anglican Care East Lake Macquarie Dementia Service Belmont 1800 733 553 9 9 9 9 9 9 9 9 21259 Anglicare At Home Social & Wellness Centre Tamworth Tamworth 1300 111 278 9 9 9 9 9 9 9 9 5 62227 Anglicare At Home Social & W/Centre Frenchs Forest Frenchs Forest 1300 111 278 9 9 9 9 9 9 9 9 5 14077 Anglicare At Home Social & Wellness Centre Glenhaven Glenhaven 1300 111 278 9 9 9 9 9 9 9 9 5 18863 Anglicare At Home Social & Wellness Centre Jannali Jannali 1300 111 278 9 9 9 9 9 9 9 9 5 14060 Anglicare At Home Social & Wellness Centre Longueville Longueville 1300 111 278 9 9 9 9 9 9 9 9 5 19864 Anglicare At Home Social & Wellness Centre Minto Minto 1300 111 278 9 9 9 9 9 9 9 9 5 19260 Anglicare At Home Social & Wellness Centre Mt Ousley Mount Ousley 1300 111 278 9 9 9 9 9 9 9 9 5 14070 Anglicare At Home Social & Wellness Centre Penrith Penrith 1300 111 278 9 9 9 9 9 9 9 9 5 18947 Anglicare At Home Social & Wellness Centre Richmond Richmond 1300 111 278 9 9 9 9 9 9 9 9 5 14078 Anglicare At Home Social & Wellness Centre Rooty Hill Rooty Hill 1300 111 278 9 9 9 9 9 9 9 9 5 62219 Anglicare At Home Social & Wellness Centre Winmalee Winmalee 1300 111 278 9 9 9 9 9 9 9 9 5 14079 Anglicare Eleebana Overnight Respite Cottage Winmalee 1300 111 278 9 9 9 9 9 9 9 9 Note 1 5 18943 Annabel House Dementia Respite Day Care Randwick 9315 7726 9 9 9 9 9 9 9 9 21601 Ascent Community Care Uralla 6778 3503 9 9 9 9 21597 Australian Chinese Community Association City Centre Surry Hills 9281 1377 9 9 9 9 9 9 9 9 Chinese 14143 Australian Chinese Community Association Nthn Centre Chatswood 9412 3488 9 9 9 9 9 9 9 9 Chinese 22012 Australian Chinese Community Association Wstn Centre Parramatta 9687 8981 9 9 9 9 9 9 9 9 9 Chinese 18277 Bankstown City Aged Care Betty Sussman Centre Georges Hall 8717 0180 9 9 9 9 9 18200 BaptistCare Social Club Cootamundra Cootamundra 1300 275 227 9 9 9 9 9 9 9 21558 BaptistCare Social Club Cowra Cowra 1300 275 227 9 9 9 9 9 9 9 Mondays and Wednesdays 21566 BaptistCare Social Club Elderslie Elderslie 1300 275 227 9 9 9 9 9 9 21251 BaptistCare Social Club Hunter Wallsend 1300 275 227 9 9 9 9 9 9 9 19885 BaptistCare Social Club Kellyville Kellyville 1300 275 227 9 9 9 9 9 9 9 19144 BaptistCare Social Club Leeton Leeton 1300 275 227 9 9 9 9 9 9 9 21559 BaptistCare Social Club Parkes Parkes 1300 275 227 9 9 9 9 9 9 9 19200 BaptistCare Social Club Red Hill Red Hill 1300 275 227 9 9 9 9 9 9 9 9 21250 BaptistCare Social Club Taree Taree 1300 275 227 9 9 9 9 9 9 9 Also known as Blue Gum Cottage 19116 BaptistCare Social Club Temora Temora 1300 275 227 9 9 9 9 9 9 9 21556 BaptistCare Social Club Wagga Wagga Wagga Wagga 1300 275 227 9 9 9 9 9 9 9 9 19146 BaptistCare Social Club Willoughby Willoughby 1300 275 227 9 9 9 9 9 9 9 9 20205 BaptistCare Willmette Overnight Care North Kellyville 1300 275 227 9 9 9 9 9 9 9 9 19145 Bathurst Seymour Centre Bathurst 6332 1449 9 9 9 9 9 9 21631 BCR Communities Social Groups 1300 222 748 9 9 9 9 9 9 19302 Bega Valley Meals on Wheels Bega 6492 4146 9 9 9 9 9 21633 Belong Blue Mountains Katoomba Neighbourhood Centre Katoomba 4782 1117 9 9 9 9 9 21658
1. Overnight weekend cottage respite service for older people & people living with dementia
Note:

Centre-based Care (CBC)

See Definition of

AgedCareGuide.com.au 207 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover NSW & ACT Edition 24
SUBURB PHONE (02) Notes Advert Page DPS Web ID CHSPFundedServicePrivatelyFundedDementiaCare Meals Medication Supervision PersonalCareRespiteCareSocial/RecreationalSupport Transport Belong Blue Mountains Lower Mountains Neighbourhood Centre Blaxland 4739 1164 9 9 9 9 9 38509 Belong Blue Mountains Mid Mountains Neighbourhood Centre Lawson 4759 2592 9 9 9 9 38508 Blue Haven Social Groups Kiama 4203 4055 9 9 9 9 9 9 21570 Bombala Community Centre Bombala 6458 4620 9 9 9 9 9 9 21562 Bonnyrigg Heights Seniors Wellness Centre Bonnyrigg Heights 9753 3400 9 9 9 9 9 Chinese, Vietnamese 21565 Burger Centre Randwick 8345 9147 9 9 9 9 9 9 9 Respite for carers 63 21535 Burrangiri Aged Care and Respite Centre Rivett 6288 1488 9 9 9 9 9 9 9 9 9 Low-levels of Dementia based on assessment 78 12869 Byron Shire Respite Service Brunswick Heads 6685 1921 9 9 9 9 9 9 9 9 Note 1 21588 Calvary Home Care Chiara Respite Cottage Lakelands 1800 527 272 9 9 9 9 9 9 9 9 Day and overnight respite 30 19284 Calvary Home Care Star of the Sea Respite Cottage Forster 1800 527 272 9 9 9 9 9 9 9 9 Day and overnight respite 30 19285 Canterbury City Community Centre Home Care Packages Lakemba 8021 1235 9 9 21476 Carrington Care Overnight Respite River Cottage Grasmere 1300 590 590 9 9 9 9 9 9 9 9 13135 CASS Care Campsie 9718 7305 9 9 9 9 9 9 9 9 9 14144 CASS Coniston Day Centre Coniston 9789 4587 9 9 9 9 9 21581 CASS Hurstville Day Centre Hurstville 9789 4587 9 9 9 9 9 21580 Catholic Healthcare Chantal Respite Cottage Waitara 1800 225 474 9 9 9 9 9 9 9 9 Day and overnight services 18951 Catholic Healthcare Korean Day Centres Meadowbank 1800 225 474 9 9 9 9 9 9 20176 Catholic Healthcare Lebanese Day Centres Thornleigh 1800 225 474 9 9 9 9 9 9 9 9 20175 Catholic Healthcare Waitara Day Centre Waitara 1800 225 474 9 9 9 9 9 9 9 9 19322 Catholic Healthcare Warnervale Wellness Centre Hamlyn Terrace 1800 225 474 9 9 9 9 9 9 9 9 Flexible hours 7am – 7pm 20168 Catholic Healthcare Waterloo Day Centre Waterloo 1800 225 474 9 9 9 9 9 9 9 9 19278 Catholic Healthcare Willoughby Day Centre Willoughby 1800 225 474 9 9 9 9 9 9 9 9 19321 CCA New South Wales Ltd Eastwood 9858 3222 9 9 9 9 9 38872 Cedric House Tweed Heads 07 5523 0311 9 9 9 38517 COA Sydney Home Support Services Woollahra 9389 0035 9 9 9 9 9 38434 Communities@Work Seniors & Community Transport Programs Greenway 6293 6500 9 9 9 21662 Community & Cultural Connections (CCCI) Social Support Programs Marrickville 8507 2027 9 9 9 Women, Vietnamese, Chinese, Turkish, Arabic 22163 Community Gateway Centre Based Care Wollongong 1300 657 473 9 9 9 9 9 9 9 9 9 21596 Connect Pathway Ingleburn 1300 275 490 9 9 9 9 9 9 9 9 9 63924 ConnectAbility Australia Ltd. - Aged Care Services - Senior Solutions Warabrook 4962 1000 9 9 9 9 21665 Cooma Challenge Home Support Services Cooma 6452 2156 9 9 9 9 9 9 9 9 21636 CORE Community Services Aged & Disability Care Fairfield 8717 1500 9 9 9 9 9 14061 CPL Aged Care Services NSW Ballina 1800 275 753 9 9 9 9 9 9 9 21587 Cranes Community Support Programs Grafton 6642 7257 9 9 9 9 9 9 9 9 21639 Crows Nest Centre Crows Nest 9439 5122 9 9 9 38420 Cumberland City Council Seniors & Disability Services Merrylands 8757 9041 9 9 9 9 9 21677 EACH Community Services Croydon 9744 8017 9 9 9 9 9 14159 Eben Care Burwood 0478 831 731 9 9 9 9 9 9 9 41704 Essential Care 4 Me Chester Hill 0439 606 748 9 9 18280 FOCUS Connect Campbelltown 4627 1188 9 9 9 9 9 9 9 9 9 64593 Focus Connect Multicultural HCPs Program Campbelltown 4627 1188 9 9 9 9 9 9 CALD 14166 Fresh Hope Care Magnolia Cottage North Nowra 1800 005 484 9 9 9 9 9 9 9 9 13775
1. Respite for carers of clients w/ challenging behaviours
Terms pages 214-215
Note:

Centre-based Care (CBC)

See Definition of Terms pages 214-215

Aged Car e Guide 208 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover NSW & ACT Edition 24
SUBURB PHONE (02) Notes Advert Page DPS Web ID CHSPFundedServicePrivatelyFundedDementiaCare Meals Medication Supervision PersonalCareRespiteCareSocial/RecreationalSupport Transport Gilgai Aboriginal Home Care Packages Hebersham 9832 3825 9 9 9 9 9 9 13999 GoCo Gunnedah Gunnedah 6740 2240 9 9 9 9 9 9 145 14164 GoCo Quirndi Quirindi 6740 2240 9 9 9 9 9 145 63829 Goodwin Day Clubs - Crace, Monash and Queanbeyan Queanbeyan 6175 5650 9 9 9 9 9 9 60 21729 Goodwin Monash Day Club Monash 6178 7280 9 9 9 9 9 60 12860 Goulburn Mulwaree Council Respite & Social Support Groups Goulburn 4823 4478 9 9 9 9 9 9 22036 Greenfield Park Seniors Wellness Centre Greenfield Park 9753 3400 9 9 9 9 9 Chinese, Vietnamese 21564 Griffith Aged Support Service Griffith 6962 4515 9 9 9 21660 Guilford Community Centre Seniors & Disability Services Wellness Program Guildford 8757 9041 9 9 9 9 9 9 Arabic 21670 Guyra Home Support Services Guyra 6770 7127 9 9 9 9 20715 HammondCare Banksia Social Club Kyogle 1800 826 166 9 9 9 9 9 9 9 9 63402 HammondCare Beachcomber Social Club Manly 1800 826 166 9 9 9 9 9 9 9 9 63367 HammondCare Bugari Overnight Respite Cottage Terrey Hills 1800 826 166 9 9 9 9 9 9 9 9 DVA and VHC also accepted 63675 HammondCare Candlebark Overnight Respite Cottage Goulburn 1800 826 166 9 9 9 9 9 9 9 9 DVA and VHC also accepted 63379 HammondCare Elderwise Social Club Scone 1800 826 166 9 9 9 9 9 9 9 9 63369 HammondCare Forest Oak Social Club Caringbah 1800 826 166 9 9 9 9 9 9 9 9 63375 HammondCare Grey Gum Social Club Yarrawarrah 1800 826 166 9 9 9 9 9 9 9 9 19251 HammondCare Ironbark Social Club Hammondville 1800 826 166 9 9 9 9 9 9 9 9 63403 HammondCare Jean Marion Overnight Respite Cottage Narara 1800 826 166 9 9 9 9 9 9 9 9 DVA and VHC also accepted 19122 HammondCare Lucinda Overnight Respite Cottage Wahroonga 1800 826 166 9 9 9 9 9 9 9 9 DVA and VHC also accepted 19257 HammondCare Lyrebird Social Club Berowra 1800 826 166 9 9 9 9 9 9 9 9 63370 HammondCare Mudyigaali Overnight Respite Cottage Dubbo 1800 826 166 9 9 9 9 9 9 9 9 DVA and VHC also accepted 63533 HammondCare Richard Geeves Social Club North Turramurra 1800 826 166 9 9 9 9 9 9 9 9 Short-term overnight respite 21567 HammondCare River Oak Social Club Erina 1800 826 166 9 9 9 9 9 9 9 9 63372 HammondCare Sanderling Social Club Cromer 1800 826 166 9 9 9 9 9 9 9 9 63373 HammondCare Sinclair Overnight Respite Cottage Miranda 1800 826 166 9 9 9 9 9 9 9 9 DVA and VHC also accepted 63378 HammondCare Waratah Social Club Casino 1800 826 166 9 9 9 9 9 9 9 9 63377 HammondCare Watergum Social Club Mona Vale 1800 826 166 9 9 9 9 9 9 9 9 63376 Harbourside Haven Retirement Village, Nursing Home & Hostel Shoal Bay 4984 1811 9 9 9 9 9 9 14333 Hayee Group Services Pty Ltd Liverpool 0452 293 220 9 9 9 9 9 9 9 9 64093 Hills Community Care Respite & Day Programs Baulkham Hills 9761 5706 9 9 9 9 9 9 9 CALD 21678 HMC Bateau Bay Morisset Multicultural Seniors Health & Wellness Centre Killarney Vale 4960 8248 9 9 9 9 9 39040 HMC Greek Seniors Health & Wellness Centre-Hamilton Hamilton 4960 8248 9 9 9 9 9 21611 HMC Holy Apostles Multicultural Seniors Health & Wellness Centre Hamilton 4960 8248 9 9 9 9 9 39038 HMC Italian Multicultural Seniors & Wellness Centre Waratah 4960 8248 9 9 9 9 9 39042 HMC Macedonian Seniors Health & Wellness Centre-Broadmeadow Broadmeadow 4960 8248 9 9 9 9 9 21607 HMC Multicultural Friendship Group Warratah 4960 8248 9 9 9 9 39034 HMC Multicultural Friendship Group-Maitland East Maitland 4960 8248 9 9 9 9 21614 HMC Multicultural Seniors Health & Wellness Centre- Morisset Morisset 4960 8248 9 9 9 9 21615 HMC Multicultural Seniors Health & Wellness Centre-Cardiff Cardiff 4960 8248 9 9 9 9 9 21616 HMC Multicultural Seniors Health & Wellness CentrePort Stephens Nelson Bay 4960 8248 9 9 9 9 21617

Centre-based Care (CBC)

See Definition of Terms pages 214-215

AgedCareGuide.com.au 209 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover NSW & ACT Edition 24
SUBURB PHONE (02) Notes Advert Page DPS Web ID CHSPFundedServicePrivatelyFundedDementiaCare Meals Medication Supervision PersonalCareRespiteCareSocial/RecreationalSupport Transport HMC Multicultural Seniors Health & Wellness Centre-Toronto Toronto 4960 8248 9 9 9 9 21618 HMC Multicultural Seniors Health & Wellness Centre-Waratah Waratah 4960 8248 9 9 9 9 9 CALD 21613
Newcastle Multicultural Seniors Health & Wellness Centre-Mayfield Mayfield 4960 8248 9 9 9 9 9 21612 HMC Polish Multicultural Seniors & Wellness Centre Broadmeadow 4960 8248 9 9 9 9 9 39035 HMC Ukrainian Multicultural Seniors & Wellness Centre Adamstown 4960 8248 9 9 9 9 9 39041 Holdsworth Community Woollahra 9302 3600 9 9 9 9 9 9 21640 Hunter Community Services Kurri Kurri 4937 4555 9 9 9 21653 IC Care Picton 4677 2524 9 9 9 9 21648 integratedliving Australia New South Wales 1300 782 896 9 9 9 9 9 9 9 9 13980 integratedliving Central Coast (NSW) 1300 782 896 9 9 9 9 9 9 9 9 21622 integratedliving Hunter (NSW) 1300 782 896 9 9 9 9 9 9 9 9 38348 Interchange Australia Home Care Packages Bowral 1300 112 334 9 9 9 9 21582 Intereach Aged Care Services Deniliquin 1300 488 226 9 9 9 9 9 9 9 9 18274 ItSoWel Social Support & Respite Groups Wollongong 4228 8222 9 9 9 9 9 9 9 9 9 21642 JNC Aged Services Maroubra 9349 8200 9 9 9 9 21652 JNC Respite Services Maroubra 9349 8200 9 9 9 9 21650 Kalparrin Day Centre Concord 9743 6549 9 9 9 9 9 9 9 9 19319 Karinya Dementia Day Centre Belmore 9718 5853 9 9 21624 Kingsgrove Community Aid Centre Inc Kingsgrove 9150 7823 9 9 9 Chinese, Arabic & Italian 38889 KNC Social Groups & Wellness Programs St Ives 9988 4966 9 9 9 38786 Kogarah Community Services Kogarah 9553 6506 9 9 9 9 21630 LINC Home Support Services Lithgow 6352 3360 9 9 9 9 9 9 9 9 38300 Liverpool Multicultural Day Centre Hoxton Park 9827 2265 9 9 9 9 9 9 9 21625 Lucy Chieng Aged Care Centre Hurstville 8558 8098 9 9 9 9 9 9 19165 Macedonian Welfare Association Respite & Day Centres Illawarra 4275 2266 9 9 9 9 9 9 21671 Marrangbah Cottage Taree South 6550 0788 9 9 9 9 9 9 9 21592 MCCI Social & Community Participation Wollongong 4229 7566 9 9 9 9 9 9 9 22015 Mercy Care Centre Young Young 6382 8444 9 9 9 9 9 9 9 75 20424 Mercy Services Tighes Hill Day Centre Tighes Hill 4961 2686 9 9 9 9 9 9 22033 Mercy Services West Wallsend Day Centre West Wallsend 4944 1944 9 9 9 9 9 9 22032 Merrylands Wellness Centre Seniors & Disability Services Merrylands 8757 9041 9 9 9 21610 MidCoast Assist Centre Based Care Forster 1300 658 830 9 9 9 9 9 9 9 22165 Morton Day Centre Social Support Groups Port Macquarie 1300 336 488 9 9 9 9 9 9 9 9 9 21637 Mosman Municipal Council Services for Seniors Mosman 9978 4128 9 9 9 Friday Social Club 38419 MRM Care Consultant Bankstown 0449 021 261 9 9 9 9 9 9 9 9 66595 MRNC Community Home Support Program Evans Head 6682 4334 9 9 9 9 9 Brokerage service for providers 21655 Multicultural Care Burwood 9718 6199 9 9 9 9 9 9 31 63793 Multicultural Care Centre Based Respite Burwood 9718 6199 9 9 9 9 9 9 31 21543 Murray River Council Community Programs Moama 1300 087 004 9 9 9 9 38411 Murray Vale Shalem Lavington 6025 4889 9 9 9 9 9 13325 Myrtle Cottage Ingleburn 9426 3100 9 9 9 9 9 9 9 9 38200 Nimbin Aged Care & Respite Services Nimbin 6689 1709 9 9 9 21656 NovaCare Ailsa Craig Respite Cottage Hamilton 4961 6264 9 9 9 9 9 9 9 9 19298
HMC

Centre-based Care (CBC)

See Definition of Terms pages

Aged Car e Guide 210 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover NSW & ACT Edition 24
SUBURB PHONE (02) Notes Advert Page DPS Web ID CHSPFundedServicePrivatelyFundedDementiaCare Meals Medication Supervision PersonalCareRespiteCareSocial/RecreationalSupport Transport NovaCare Milpara Social Centre Merewether 4963 6356 9 9 9 9 9 9 22030 Omnicare Greenmeadows Day Centre Social Support Groups Port Macquarie 1300 336 488 9 9 9 9 9 9 9 9 9 21674 Omnicare, Bain Park Day Centre Social Support Groups Wauchope 1300 336 488 9 9 9 9 9 9 9 9 9 21676 Omnicare, Laurieton Day Centre Lake Cathie 1300 336 488 9 9 9 9 9 9 9 9 9 21675 Omnicare, Parklands Cottage Social Support Groups West Kempsey 1300 336 488 9 9 9 9 22168 Our Lady of Consolation Aged Care Services Rooty Hill 9832 5470 9 9 9 9 9 9 9 13137 Ourcare Services Active Lifestyle Centre Singleton 6571 2300 9 9 9 9 9 9 9 21573 PAC Eastern Suburbs Centre Based Respite Paddington 1800 722 679 9 9 9 9 9 21941 PAC Hunter Centre Based Respite Stockton 1800 722 679 9 9 9 9 9 9 20509 PAC Inner West Centre Based Respite Ashfield 1800 722 679 9 9 9 9 9 9 20508 PAC New England Centre Based Respite Walcha 1800 722 679 9 9 9 9 9 9 9 20510 PAC Theodora's Place Day Respite Centre Hughes 6283 4999 9 9 9 9 9 9 12852 Peninsula Village Respite & Social Support Umina Beach 4344 9199 9 9 9 9 9 9 9 Includes services for dementia clients and/or their carers 10 14039 Phoenix Community Project inc Head Offic Sutherland 9576 5045 9 9 9 9 70183 PHYSIOTHERAPY FOCUS Strathfield 9763 5015 9 69510 Pinnacle Community Services Cootamundra Cootamundra 6942 7786 9 9 9 9 21667 Pinnacle Community Services Temora Temora 6977 1326 9 9 9 9 9 9 9 9 21666 RCC Aged & Disability Support Services Riverwood 9533 0100 9 9 9 9 21668 Residential Gardens Day Care Centre Rooty Hill 8887 5555 9 9 9 9 9 9 9 12914 RSL LifeCare Therapy & Lifestyle Centre Narrabeen Narrabeen 8978 4327 9 9 9 9 9 9 17, 43, 73 20530 Snowy Monaro Regional Council Community Support Services Home Care Packages Berridale 6451 1059 9 9 9 9 9 9 13935 So Wai Seniors Wellness Centre Burwood 8741 0228 9 9 9 9 9 9 9 9 Chinese, South Asian, Vietnamese 19868 Southern Cross Care Home Care Central Coast Bateau Bay 1800 870 427 9 9 9 41 38661 Southern Cross Care Home Care Nepean Parkes 1800 870 427 9 9 9 41 38659 Southern Cross Care Home Care Northern Casino 1800 870 427 9 9 9 41 38657 Southern Cross Care Home Care Southern Deniliquin 1800 870 427 9 9 9 41 38656 Southern Cross Care Home Care Western Parkes 1800 870 427 9 9 9 41 38655 Southern Cross Care Home Care Western Sydney Plumpton 1800 870 427 9 9 9 41 38654 St Carthage's Day Club East Lismore 6620 0000 9 9 9 9 9 9 21599 St Catherine's Community Care Services Eastwood 8875 0919 9 9 9 9 9 9 9 19617 St Sergius Day Centre / Social Support / Transport / Home Care Packages Cabramatta 9727 9844 9 9 9 9 9 9 9 9 CALD, NESB 22027 Stanley Hunt Seniors Wellness Centre Ultimo 9211 9838 9 9 9 9 9 9 9 9 Chinese 19305 Strathfield Aged Day Care Program Homebush 9748 9661 9 9 9 9 9 Services Russian clients one day per week 19261 SummitCare Baulkham Hills Baulkham Hills 1300 685 548 9 9 9 9 9 9 9 9 Fee for Wellbeing Day Centre Programs 11 20596 SummitCare Canley Vale Canley Vale 1300 685 548 9 9 9 9 9 9 9 9 Fee for Wellbeing Day Centre Programs 11 14308 SummitCare Liverpool Liverpool 1300 685 548 9 9 9 9 9 9 9 9 Fee for Wellbeing Day Centre Programs 11 14207 SummitCare Penrith Wellbeing Day Centre Penrith 1300 685 548 9 9 9 9 9 9 9 9 Fee for Wellbeing Day Centre Programs 11 12958 SummitCare Randwick Randwick 1300 685 548 9 9 9 9 9 9 9 9 Fee for Wellbeing Day Centre Programs 11 14254 SummitCare Smithfield Smithfield 1300 685 548 9 9 9 9 9 9 9 9 Fee for Wellbeing Day Centre Programs 11 13140 SummitCare St Marys St Marys 1300 685 548 9 9 9 9 9 9 9 9 Fee for Wellbeing Day Centre Programs 11 12881 SummitCare Wallsend Wallsend 1300 685 548 9 9 9 9 9 9 9 9 Fee for Wellbeing Day Centre Programs 11 18866 SummitCare Waverley Waverley 1300 685 548 9 9 9 9 9 9 9 9 Fee for Wellbeing Day Centre Programs 11 14054 Sydney Community Services Social Support Program Hunters Hill 9817 0101 9 9 9 9 9 9 CALD 21649
214-215

Centre-based Care (CBC)

See Definition of Terms pages 214-215

AgedCareGuide.com.au 211 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover NSW & ACT Edition 24
SUBURB PHONE (02) Notes Advert Page DPS Web ID CHSPFundedServicePrivatelyFundedDementiaCare Meals Medication Supervision PersonalCareRespiteCareSocial/RecreationalSupport Transport Sydney Multicultural Community Services Daceyville 9663 3922 9 9 9 9 9 9 9 9 Medical appointments 14220 Sydney Multicultural Community Services Daceyville 9663 3922 9 9 9 9 43664 SydWest Multicultural Services Aged Care Services Blacktown 9621 6633 9 9 CALD 13981 Tablelands Community Support Uralla 6778 6350 9 9 9 9 9 9 Includes carer support for ATSI Elders 13928 Tenterfield Total Care Tenterfield 6736 4947 9 9 9 9 9 9 9 9 21579 The Benevolent Society - Greenwood Cottage Bexley 1800 236 762 9 9 Servicing St George area 19212 The Benevolent Society - Rosemore Cottage Monterey 1800 236 762 9 9 9 9 9 9 Overnight respite in Sth Est Sydney area 18968 Tripoli & Mena Assoc HCPs and Commonwealth Support Program Lakemba 9759 3436 9 9 9 9 9 9 9 9 Arabic 13982 Uniting Healthy Living For Seniors Deakin 1800 864 846 9 9 9 9 9 3 61692 Uniting Home & Community Care ACT Deakin 1800 864 846 9 9 9 9 3 63760 Uniting Home & Community Care NSW 1800 864 846 9 9 9 9 9 3 63761 Uniting Home Care ACT & The Southern Tablelands Goulburn 1800 864 846 9 9 9 9 9 3 64266 Uniting Home Care Central Coast Hamlyn Terrace 1800 864 846 9 9 3 64258 Uniting Home Care Central West Orange 1800 864 846 9 9 9 9 9 3 64267 Uniting Home Care Clarence Valley Grafton 1800 864 846 9 9 9 9 3 64261 Uniting Home Care Eastern Suburbs Lilyfield 1800 864 846 9 9 9 9 3 64245 Uniting Home Care Far North Coast Goonellabah 1800 864 846 9 9 9 9 3 64259 Uniting Home Care Far South Narooma 1800 864 846 9 9 9 9 3 64265 Uniting Home Care Far West Dubbo 1800 864 846 9 9 9 9 3 64269 Uniting Home Care Hills District Westmead 1800 864 846 9 9 9 9 3 64256 Uniting Home Care Hunter Garden Suburb 1800 864 846 9 9 3 64257 Uniting Home Care Illawarra Unanderra 1800 864 846 9 9 9 9 3 64263 Uniting Home Care Inner West Lilyfield 1800 864 846 9 9 9 3 64250 Uniting Home Care Lower North Shore Chatswood 1800 864 846 9 9 9 9 3 64248 Uniting Home Care Mid North Coast Nambucca heads, 1800 864 846 9 9 9 3 64260 Uniting Home Care Nepean Springwood 1800 864 846 9 9 9 3 64255 Uniting Home Care New England Tamworth 1800 864 846 9 9 9 9 3 64262 Uniting Home Care Northern Beaches Chatswood 1800 864 846 9 9 9 9 3 64249 Uniting Home Care Northern Sydney Chatswood 1800 864 846 9 9 9 9 3 64246 Uniting Home Care Riverina Griffith 1800 864 846 9 9 9 9 3 64268 Uniting Home Care Shoalhaven Nowra 1800 864 846 9 9 9 9 3 64264 Uniting Home Care South Sydney Lilyfield 1800 864 846 9 9 9 9 3 64253 Uniting Home Care South West Sydney Campbelltown 1800 864 846 9 9 9 9 3 64252 Uniting Home Care Sydney Central Lilyfield 1800 864 846 9 9 9 9 9 9 3 64271 Uniting Home Care Upper Lachlan Crookwell 1800 864 846 9 9 9 9 3 64270 Uniting Home Care Upper North Shore Chatswood 1800 864 846 9 9 9 9 3 64247 Villaggio Sant' Antonio Residential Aged Care Page 6255 1794 9 9 9 9 9 9 9 12864 Waratah Respite Centre Coffs Harbour Coffs Harbour 6648 3610 9 9 9 9 9 9 9 21627 Waratah Respite Centre Woolgoolga (Seagulls) Woolgoolga 6654 0766 9 9 9 9 9 9 9 21628 Warrigal Social Albion Park Rail 1800 927 744 9 9 9 9 9 Services available five days per week 18260 Warrigal Social Goulburn Goulburn 1800 927 744 9 9 9 9 9 9 9 Services available six days per week 19267 Werri-Nina Centre Cooma 6455 4000 9 9 9 9 Services Snowy Monaro region 21563 Wesley Mission Seniors Social Hub Central Coast Tuggerah 9263 5166 9 9 9 9 20207 Wesley Mission Seniors Social Hub South West Sydney Fairfield 8467 6129 9 9 9 9 22172

Day Therapy Centres

Aged Car e Guide ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover NSW & ACT Edition 24 212
SUBURB PHONE (02) Notes Advert Page DPS Web ID ComplementaryTherapist Dietitian& Nutritionist DiversionalTherapistExerciseTherapistHydrotherapyServicesOccupationalTherapistPhysiotherapistPodiatristPsychology/Counselling RegisteredNurseSocialWorkerSpeechTherapist Albury Wodonga Health Community Allied Health Albury 6058 1800 9 9 9 9 9 9 9 9 Includes continence advisory services 22248 Anglican Care Alkira Respite & Day Therapy Centre Booragul 1800 733 553 9 9 9 9 9 21260 Anglicare At Home Social & Wellness Centre Winmalee Winmalee 1300 111 278 9 9 9 9 9 9 5 14079 Anglicare Health Centre Castle Hill 1300 111 278 9 9 9 9 9 9 9 9 Note 1 5 14090 Ashlee Judd Lambton 1300 364 243 9 9 9 9 9 9 69490 Burger Centre Randwick 8345 9147 9 9 9 Respite for carers 63 21535 Condobolin Independent Living Centre Condobolin 6890 1500 9 9 9 9 9 9 19867 Cooinda Aged Care Facility Coonabarabran 6842 1996 9 9 9 9 9 9 9 9 14237 Essential Care 4 Me Chester Hill 0439 606 748 9 18280 FOCUS Connect Campbelltown 4627 1188 9 64593 Goodwin Allied Health - Farrer, Crace and Monash Crace 6175 5160 9 9 9 9 9 9 Remedial massage therapy 60 21255 Goodwin Wellness Centre Monash 6175 5668 9 9 9 9 9 9 Additional services upon request 60 12860 Grenfell Community Health Centre Grenfell 6349 1777 9 9 9 9 9 9 9 Access to health professionals 19250 Hayee Group Services Pty Ltd Liverpool 0452 293 220 9 9 9 9 9 9 9 9 64093 integratedliving Australia New South Wales 1300 782 896 9 9 13980 integratedliving Central Coast (NSW) 1300 782 896 9 9 Wellness Centre in Gorokan 21622 integratedliving Far North Coast (NSW) Ballina 1300 782 896 9 Wellness Centres in Ballina 38350 integratedliving Hunter (NSW) 1300 782 896 9 9 Note 2 38348 McLean Care Inverell Residential Care Services Inverell 6721 7300 9 9 9 9 9 9 9 9 14357 McLean Care Mackellar Apex Road Gunnedah 6741 5400 9 14287 Mercy Care Centre Young Young 6382 8444 9 9 9 9 9 9 9 Note 3 75 20424 MRM Care Consultant Bankstown 0449 021 261 9 9 9 9 66595 Myrtle Cottage Ingleburn 9426 3100 9 9 Note 4 38200 Our Lady of Consolation Aged Care Services Rooty Hill 9832 4599 9 9 9 9 13137 PAC Eastern Suburbs Day Therapy Centre Paddington 1800 722 679 9 9 9 9 9 9 9 21941 PAC Hunter Day Therapy Centre Stockton 1800 722 679 9 9 9 9 9 9 9 20509 PAC Inner West Day Therapy Centre Ashfield 1800 722 679 9 9 9 9 9 9 9 20508 Pearl Home Care Illawarra and Nowra NSW Albion Park 4203 4196 9 9 9 9 9 9 9 9 9 63019 Peninsula Village Wellness Centre Umina Beach 4344 9199 9 9 9 9 9 9 9 9 Includes hydrotherapy services 10 14039 PHYSIOTHERAPY FOCUS Strathfield 9763 5015 9 9 69510 Royal Rehab Ryde 9808 9222 9 9 9 9 9 9 9 43389 RSL LifeCare Therapy & Lifestyle Centre Narrabeen Narrabeen 8978 4327 9 9 9 9 9 9 9 9 Includes X-Ray services 17, 43, 73 20530 St Catherine's Community Care Services Eastwood 8875 0919 9 9 9 Music therapy available 19617 Stella Maris Aged Care Cronulla 8522 1200 9 9 13738 Uniting Seniors Gym - Beverly Hills Beverly Hills 1800 864 846 9 Note 5 3 63327 Uniting Seniors Gym - Canberra Gordon 1800 864 846 9 Note 5 3 61705 Uniting Seniors Gym - Chatswood Chatswood 1800 864 846 9 Note 5 3 63326 Uniting Seniors Gym - Gerringong Gerringong 1800 864 846 9 Note 5 3 63329 Uniting Seniors Gym - Lilyfield Lilyfield 1800 864 846 9 Note 5 3 63324 Uniting Seniors Gym - Normanhurst Normanhurst 1800 864 846 9 Note 5 3 63325 Uniting Seniors Gym - Orange Orange 1800 864 846 9 Note 5 3 63330 Uniting Seniors Gym - Waverley Waverley 1800 864 846 9 Note 5 3 63323 Uniting Seniors Gym - Westmead Westmead 1800 864 846 9 Note 5 3 63328 Note: 1. CHSP-funded specialists available as private services 4. Service for registered Myrtle Cottage participants 2. Wellness Centres in Raymond Terrace and Wallsend 5. Services offered through CHSP or private funding 3. Includes Tai Chi, leisure and IT groups

& Services

ADVOCACY AND INFORMATION

(02)

Aged Care Financial Advisers (ACFA) 1300 554 393 92 38147

Balance Retirement & Aged Care Specialists 1300 556 287 91 37111

VitalCALL 1300 848 252 54 63095

ASSESSMENTS

Aged Care Financial Advisers (ACFA) 1300 554 393 92 38147

Dementia Support Australia ACT 1800 699 799 231 38124

Dementia Support Australia NSW 1800 699 799 231 37175

Right at Home - NSW & ACT 1300 363 802 40 62728

Right at Home ACT & Queanbeyan 5127 5198 40 64211

Right at Home ACT Canberra 5127 5199 40 64210

Right at Home Central West New South Wales 5301 6418 40 63497

Right at Home Gosford 4314 6657 40 63494

Right at Home Hunter & Port Stephens 4039 3006 40 61811

Right at Home Macarthur Penrith 4708 3032 40 38322

Right at Home Newcastle 4067 5202 40 61810

Right at Home Northern Rivers 5622 6015 40 61805

Right at Home Padstow St George 8735 0025 40 38323

Right at Home RightCare 07 3054 1360 40 22069

Right at Home Southern NSW 5963 2600 40 22068

Right at Home Sydney Central and Eastern Suburbs 9137 1232 40 38682

Right at Home Sydney Five Dock 8358 7833 40 64212

Right at Home Sydney Inner West 8123 4045 40 62676

Right at Home Sydney Liverpool 8104 9897 40 63495

Right at Home Sydney Lower North Shore 9137 8561 40 61809

Right at Home Sydney Northern Beaches 8378 4314 40 38328

Right at Home Sydney Norwest 8660 0065 40 38320

Right at Home Sydney Parramatta 8613 3022 40 63498

Right at Home Sydney Ryde 9137 0582 40 62675

Right at Home Sydney Sutherland Shire 8358 7820 40 64213

Right at Home Sydney The Hills 8660 0064 40 38329

Right at Home Sydney Upper North Shore 9063 9471 40 61813

ASSISTIVE TECHNOLOGY

Calvary Home Maintenance & Modifications 1800 527 272 30 37128

Guardian Safety Pendants 1300 025 378 56 63994

24/7 Personal Alarm Service - MePACS (NSW/ACT) 1800 685 329 55 61625

VitalCALL 1300 848 252 54 63095

CASE MANAGEMENT

Dementia Support Australia ACT 1800 699 799 231 38124

Dementia Support Australia NSW 1800 699 799 231 37175

GoCo Tamworth 6740 2240 141 63827

Right at Home - NSW & ACT

363 802 40 62728

Right at Home ACT & Queanbeyan 5127 5198 40 64211

Right at Home ACT Canberra 5127 5199 40 64210

Right at Home Central West New South Wales 5301 6418 40 63497

Right at Home Gosford 4314 6657 40 63494

Right at Home Hunter & Port Stephens 4039 3006 40 61811

Right at Home Macarthur Penrith 4708 3032 40 38322

Right at Home Newcastle 4067 5202 40 61810

Right at Home Northern Rivers 5622 6015 40 61805

Products & Services

Right

AgedCareGuide.com.au 213 NSW & ACT Edition 24 IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover Products
PHONE
Advert Page DPS Web ID
1300
PHONE (02) Advert Page DPS Web ID
CASE MANAGEMENT continued
8735 0025 40 38323
at Home Padstow St George
07 3054
40 22069
5963
40
at Home Sydney Central and Eastern Suburbs 9137 1232 40 38682 Right at Home Sydney Five Dock 8358 7833 40 64212 Right at Home Sydney Inner West 8123 4045 40 62676 Right at Home Sydney Liverpool 8104
40 63495 Right at Home Sydney Lower North Shore 9137 8561 40 61809 Right at Home Sydney Northern Beaches 8378 4314 40 38328 Right at Home Sydney Norwest 8660 0065 40 38320 Right at Home Sydney Parramatta 8613 3022 40 63498 Right at Home Sydney Ryde 9137 0582 40 62675 Right at Home Sydney Sutherland Shire 8358 7820 40 64213 Right at Home Sydney The Hills 8660 0064 40 38329 Right at Home Sydney Upper North Shore 9063 9471 40 61813 DEMENTIA ADVISORS Anglicare Dementia Advisory Services 1300 111 278 5 37182 Dementia Support Australia ACT 1800 699 799 231 38124 Dementia Support Australia NSW 1800 699 799 231 37175 EDUCATION AND TRAINING VitalCALL 1300 848 252 54 63095 END OF LIFE Aged Care Financial Advisers (ACFA) 1300 554 393 92 38147 FINANCIAL SERVICES Aged Care Financial Advisers (ACFA) 1300 554 393 92 38147 Alteris Financial Group 1300 366 932 93 37920 Alteris Financial Group (QLD) 1300 366 932 93 37748 Balance Retirement & Aged Care Specialists 1300 556 287 91 37111 Fiducian Financial Services 1300 132 982 94 64577 Foundation Wealth Planners 6813 0977 89 64581 GV Private Wealth 4249 4150 90 64479 HEALTHCARE EQUIPMENT Guardian Safety Pendants 1300 025 378 56 63994 24/7 Personal Alarm Service - MePACS (NSW/ACT) 1800 685 329 55 61625 MEDICATION MANAGEMENT Right at Home - NSW & ACT 1300 363 802 40 62728 MOBILITY AND EQUIPMENT Calvary Home Maintenance & Modifications 1800 527 272 30 37128 Guardian Safety Pendants 1300 025 378 56 63994 PLACEMENT CONSULTANTS Aged Care Financial Advisers (ACFA) 1300 554 393 92 38147 Balance Retirement & Aged Care Specialists 1300 556 287 91 37111 REAL ESTATE AND MOVING Balance Retirement & Aged Care Specialists 1300 556 287 91 37111 SAFETY AND SECURITY Calvary Home Maintenance & Modifications 1800 527 272 30 37128 Guardian Safety Pendants 1300 025 378 56 63994 MePACS : Personal Alarms & 24/7 Emergency Care Service 1800 685 329 55 61625 VitalCALL 1300 848 252 54 63095
Right at Home RightCare
1360
Right at Home Southern NSW
2600
22068 Right
9897

Definition of terms

24-Hour On Site Supervision – A person(s) who is/are employed to live in or in close vicinity of a retirement village and will respond to requests for assistance when regular staff are off duty.

Aged Care Assessment Team (ACAT) – Assess and approve older people for Australian Government-subsidised aged care services.

Aged Care On Site – The retirement village has an aged care facility at the same location.

ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers.

Booked Respite Beds – At least one bed at the facility is allocated to respite and eligible people can contact the facility to book a respite stay in advance. Prior assessment by an Aged Care Assessment Team required.

CALD – Services offered to Culturally and Linguistically Diverse aged people and their carers.

Care Community (CC) – Private self-contained accommodation run by approved providers where you can access additional care or support packages as a genuine alternative to a nursing home.

Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met.

Centre-based Care (CBC) – Services, respite, and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers.

CHSP Funded – An in home or centre based care service funded by the Commonwealth Home Support Programme government initiative.

Communal facilities – Shared facilities for residents such as community hall, swimming pool, or bowling green.

Consumer-directed Care (CDC) – Allows you to control the types of care you access, how it is delivered, and who provides that care. All home care packages are delivered on a CDC basis.

Daily Accommodation Payment (DAP) – This is a daily payment to a government-funded aged care facility, paid periodically, i.e. monthly. This is not a refundable payment.

Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting’, provided to aged/frail clients and their carers. Includes clients with dementia and disabilities.

Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers.

Domestic Assistance – Help washing of clothes, dishes, floors, wet areas, ironing, minor meal preparation, vacuuming, changing bed linen, dusting, cleaning living areas.

Donor Funded – The purchase price, or entry contribution, of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation.

DVA Services – Programs and services that can be accessed with funding from the Department of Veterans' Affairs.

Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food, and services for an additional charge.

Health Services – Can include dental, exercise therapy, medical practitioners, nutrition, occupational therapy, optical, podiatry, physiotherapy or speech therapy services that are delivered on site.

Home Maintenance/Gardening – Assistance with replacement of tap washers, light globes, minor weeding/ pruning, sweeping of outdoor areas, minor carpentry repairs, and gutter cleaning.

Independent Living Unit (ILU) – Sometimes referred to as a villa or apartment and located in a retirement village.

LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex, and Questioning residents.

Licence to Occupy – A form of retirement living tenure that gives residents the right to occupy a residence without having ownership of it.

Meals &/or Shopping – Delivery of daily cooked or frozen ready-to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. In a CBC setting this refers to meals or light refreshments provided at the centres.

214 NSW & ACT Edition 24 Aged Car e Guide

Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication.

Multi-purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services.

NESB – Services offered to Non-English Speaking Background older aged people and their carers.

Non-dedicated Respite – The residential aged care facility does not have a dedicated room for respite. These facilities only offer respite when they have accommodation available.

Palliative Care – Providing care to patients living with a life limiting illness, supporting and improving patients quality of life by addressing medication and pain management. Can be provided at home, in a residential care setting or in a specialist palliative care service like a hospice.

Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding, and toileting. In a CBC setting personal care is offered while the client is at the centre.

Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home.

Privately Funded – Non-government-funded residential aged care facilities known as supported or assisted living complexes, independent living units and serviced apartments. No ACAT is needed prior to a person entering the home.

Purchase – Residents buy a loan/licence agreement for a dwelling in a retirement village or purchase on a freehold basis.

RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation.

Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a government-funded aged care facility and refunded, minus agreed deductions, when leaving the facility.

Registered Nurse – Senior nurses who care for the sick and injured in hospitals and other health care facilities, doctors’ surgeries, and private homes.

Regional Assessment Service (RAS) – In-home assessments of new and existing clients/carers for CHSP services.

Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village.

Resident Funded/Purchase – Residents purchase a loan/ licence agreement for a dwelling in a retirement village or purchase on a freehold basis.

Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre, or in an aged care facility.

Retirement Living (RL) – The site has retirement living accommodation.

Secure Dementia Unit – Secure specialised ward, wing, or unit for people with dementia and/or challenging behaviours.

Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities, and council rates etc.

Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry, and personal care. Services may be provided on a fee for service basis.

Single Bedrooms with Ensuites – This facility offers a number of single bedrooms with an attached bathroom. Might not be every room in the home.

Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size, and care needs.

Social &/or Recreational Support – The client participates in social or recreational activities either in their home or at a community, day, or recreational centre.

Supported Residential Services (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a government-funded facility but without the funding support.

Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee for service basis without government funding.

Transport – Organising or providing transport services such as bus, taxi, private car etc. In a CBC setting this refers to transport to and from the centre.

VHC Services – Programs and services for veterans that can be accessed through the Veterans' Home Care program.

NSW & ACT Edition 24 215 AgedCareGuide.com.au
216 Managing services NSW & ACT Edition 24

Managing services

217 Managing services NSW & ACT Edition 24

STEP 5 WHAT YOU NEED TO KNOW Managing services

Throughout your aged care journey, there may come a time where you need to make changes to the services you are receiving.

Managing services

This may be because you’re going on a holiday or need to go into hospital and don’t need any services to be delivered while you’re away. Perhaps your needs have changed and your current supports no longer suit you. Alternatively, you may like to change providers, either because you’re moving to a different area or because you’re not entirely happy with your current provider.

The process of making changes to your current services depends on the type of support you are receiving. However, the first step should be to talk with your current provider.

Service providers have an ongoing responsibility to make sure you receive quality care and to respect your rights and preferences. They should monitor the services they provide under your care plan to ensure your needs and goals are being met. If there are significant changes in your care needs they can help you through the process of reviewing your supports.

Reviewing your needs and supports may mean that you need to have another aged care assessment. For example, if you were originally assessed as having low-level care needs but your mobility has decreased over time and you would like to access higher-level supports.

You can request a reassessment by your local ACAT to determine if you’re eligible for higher-level care. You must be reassessed to move on from CHSP supports and between different levels of Home Care Packages.

Depending on the services you’re already receiving you may need to consider other options, such as:

Reviewing your care plan to identify alternative support options and priorities, for example, replacing informal supports with formal supports or considering additional support services, such as support on weekends

Purchasing additional private services

Utilising residential care, either as short-term respite to complement your package or as a long-term option

If your current provider can’t offer the services or changes you want, you can switch to a different provider that can meet your needs.

When choosing a new provider:

Take the time to research a new provider to make sure they can meet your needs

Contact My Aged Care to get a new referral code to give to your new provider and agree on a date to switch your services

Notify your current provider, in writing, to let them know you will be terminating your services with them and from what date

218 Managing services NSW & ACT Edition 24 www.AgedCareGuide.com.au

Be mindful that your current provider may charge an exit fee to cover any administrative costs. Exit fees may vary between providers and the amount should be clearly indicated in your care agreement.

Self-managing your HCP

After making decisions for yourself throughout your adult life, it makes sense that you would want to maintain that control by self-managing your Home Care Package (HCP).

You may decide to organise and manage the coordination of your own supports in your package rather than utilise a case manager who would commonly deal with your package on your behalf and direct the care and support you receive.

As a consumer, you have every right to exercise that freedom to self-manage your package.

Some people who self-manage their own package find they have more choice and control over their HCP than before.

Additionally, people who self-manage their care can cut down on the administration costs and case management fees that they would normally have to pay. This means more of your package funding can go towards the care and services you require.

When you self-manage your HCP, you get to choose an approved provider, pick and manage your support workers, decide when you want to receive these services and negotiate how much you pay for the provided services.

Working in partnership

Choosing to self-manage your own package doesn’t mean you are doing this all by yourself either. The provider you choose will assist you in receiving the correct care and services.

Your provider has an obligation to provide you with all the information you need to successfully self-manage your HCP and support you through the self-managing process.

You will work in partnership with your provider to decide how involved you want to be when it comes to managing your care.

This means you can set boundaries and expectations with your provider on what they should be covering and what tasks you will be organising. When considering self-management of your package, you need to consider whether you have the time and energy to undertake this role. For instance, if you have been diagnosed with dementia, it may not be the best option for you. However, you can ask your partner or loved one to self-manage your package on your behalf.

It is important to keep in mind that some providers may have policies around self-management, so you should definitely shop around and enquire with providers about how they support clients who wish to self-manage their package.

Care Package

219 Managing services NSW & ACT Edition 24 www.AgedCareGuide.com.au Self-managing your
Home

Resident agreement

Resident agreement

The resident agreement is a legal agreement between you and your aged care home.

You will be provided with a resident agreement to sign, which may cover the services and fees you receive, along with your rights, as a resident of the aged care home you move into.

Your resident agreement should include the following: the policies and practices used to set your fees and charges; the level of daily fee you’ll be asked to pay; any extra services you’ve agreed to receive and their costs; any circumstances where you might be asked to leave and how the aged care home will help you find somewhere more appropriate; your rights and responsibilities as a resident in your new aged care home; your aged care home’s responsibilities to you as a resident; how the aged care home will deal with any complaints you, your carer, friends or family may make; and any other matters agreed between you and the aged care home’s manager, within the requirements of the Aged Care Act 1997.

Signing the agreement

If you choose to enter into a resident agreement, you don’t have to sign it at the time it is offered. You may want to take time to ask your friends, family, carer, financial advisor or legal practitioner for help to go through the agreement, although you don’t have to.

While there is no time limit for signing the resident agreement, it is in your best interest to finalise the resident agreement as soon as you can, as it covers your rights and responsibilities.

Since the resident agreement is a legally binding document, it’s important you understand everything in the document before you sign it.

If you have any questions, you should ask your new aged care home. It’s their responsibility to make sure the agreement offered to you is clear

You can also ask your family, friends, carer or a legal practitioner to help you understand the terms of your agreement.

If you understand your agreement and want to sign it, but are physically unable to, you can ask someone with the legal authority to sign on your behalf, such as someone who holds your power of attorney.

Can I withdraw from the resident agreement?

Should you change your mind, you can withdraw from the resident agreement within 14 days of signing by notifying your aged care home of your decision in writing. You will still need to pay your care fees and charges for care you’ve received during the 14 days.

Changes can only be made to the agreement if both you and your aged care home agree.

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24-hour care in your own home

Supported living communities combine the best advantages of retirement villages and nursing homes, to provide a new and welcome choice for seniors.

In a supported living community, you buy and have a leasehold title to your own home, as in many retirement villages.

However, unlike a retirement village, you’ll have access to various levels of personal care and nursing care, but this is provided in the privacy of your own home – a choice not available in nursing homes.

Care communities

Some supported living communities promote themselves as ‘care communities’. These are unique villages with the look and feel of a retirement village and the care of a nursing home.

Run by approved providers, you can access government funding for home care services offered in the comfort of your own self-contained home in the village or purchase private home care services through the provider

No asset-testing or ACAT assessments

Acquiring one of these homes, which is not government funded, is surprisingly easy. There is no need for asset testing or income testing, and also no need for an assessment by the Aged Care Assessment Team (ACAT) that nursing homes require.

If you already receive home support benefits before moving to a supported living community you can stay with your current provider.

Staff at supported living communities

Carers are always available to help out with daily housekeeping chores such as cleaning, vacuuming, clothes washing and ironing.

Registered nurses can prepare suitable care plans individually tailored to your health care requirements, including regular health checks, medication management, wound and skin care, palliative in-home care, illness prevention, pharmaceutical support and medication reminders.

Maintain your social life

While some residential aged care homes don’t cater for couples, supported living communities can offer the capacity for couples to stay together in their own home, even if they require different levels of care.

The community centres offer many comfortable facilities, including lounge areas, libraries, television, games/activities rooms and tea and coffee facilities.

Choosing a supported living community

There are various factors that may determine your transition to a particular supported living community.

It’s important to remember that the facility you will be happiest at will not necessarily be the most expensive. The right community for you is the community where you feel ‘most at home’.

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Extra services

Some aged care homes provide ‘extra services’, such as a higher standard of accommodation, increased entertainment options and more diverse food choices.

Some homes may have approval from the Australian Government to offer additional ‘hotel-like’ services at an additional cost to the resident.

‘Extra service’ only refers to the standard of accommodation, meals, food and entertainment, not to the level of care which is legislated to be of a high standard across all aged care homes.

Services delivered and cost may vary between providers and they should be outlined in your resident agreement.

In some cases, the entire home is ‘extra service’, while in others, a distinct part of that home, such as a separate building, wing or unit, is dedicated to extra services.

Some of the extra services you might be offered include:

A bigger room Internet

Daily newspaper Satellite-TV

Phone

Choice of meals

Selection of beverages, including wines, beer and spirits

Special therapies, such as massage or aromatherapy

Leisure/entertainment facilities

Fees

Extra service fees are set by the provider and approved by the Australian Government. This is an additional charge on top of the basic daily care fee, accommodation payment and any means-tested fee.

Some providers may offer rooms with a non-optional extra service package. You can only take up the room if you agree to and pay for the extra services offered.

Other providers may offer extra services as an optional package that you can choose or cancel at any time.

In this case, switching from general residency to extra service residence within the same home does not change the accommodation payment you have already agreed to when entering the home and the provider can’t charge a new or additional accommodation payment.

Additional services

All people in aged care homes have the option to purchase additional services, such as entertainment or lifestyle choices, for an extra fee. Providers can not charge additional service fees for anything that is part of the normal operation of the nursing home and you have to agree to these charges before they are being delivered.

Aged care homes that offer extra services are listed in the residential table starting on page 197

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services

Meeting the needs of all cultures

For many older Australians, leaving their home to move into residential care is a lifestyle change that can lead to an emotionally challenging experience.

This transition can become more challenging for older people from culturally and linguistically diverse (CALD) backgrounds requiring access to residential and community aged care services that are sensitive to meeting their specific cultural, spiritual, dietary and linguistic needs.

With an increasing ageing and migration population, it is essential that Australian aged care services and communities have the capacity to respond to the unique needs of people from CALD backgrounds.

Meeting the needs of the nation’s older people from CALD backgrounds has been a growing focus of the Australian Government.

Providing suitable cultural care has been associated with huge health and wellbeing benefits for this growing group of older Australians, which has led to the government’s introduction of a number of initiatives.

Cluster facilities

Facilities with clusters for CALD older people generally consist of three or more residents from a similar background and staff who speak their language.

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Cultural services

Cluster facilities also make an extra effort to focus on meeting the cultural, spiritual, dietary and social needs of CALD residents.

The aim of clustering is to:

Enhance the quality of care provided to residents from CALD backgrounds in residential aged care facilities

Promote and facilitate access to residential aged care facilities for people from CALD backgrounds

Enable residents to observe religious, spiritual, cultural and personally significant events

Improve communication between staff and residents

Maintain dietary customs according to the CALD backgrounds of residents’ religious and cultural preferences

Provide social and activity programs that appropriately cater for the needs and interests of CALD residents

There are also culturally specific aged care facilities that have formally entered into a contract with the Australian Government to, wherever possible, meet the needs of a specific cultural group.

Partners in Culturally Appropriate Care

Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities.

The PICAC initiative has resulted in:

More aged care service providers delivering culturally appropriate care to older CALD people

Better access for older CALD people to culturally appropriate residential and community care services

Older CALD people having a greater capacity to make informed decisions about residential and community-based aged care

To find out more about PICAC across NSW & ACT, contact the Multicultural Communities Council of Illawarra by calling 02 4229 7566 in NSW or 02 6169 3986 in the ACT.

Breaking language barriers

Healthcare professionals in general practice treat patients from a diverse range of cultural and linguistic backgrounds. Many Australians speak a primary language other than English and patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans.

They may also have a decreased understanding of their diagnosis and less overall satisfaction with their care. Access to high quality medical interpreter services may improve the quality of care for these patients.

The Translating and Interpreting Service (TIS National) is an interpreting service provided by the government. The service covers over 100 languages and is available 24/7 on 13 14 50.

See pages 198–200, 201–205 for a list of care homes and Home Care

Package providers in NSW & ACT who can meet the needs of people from a range of cultures.

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Special needs groups

There are a number of groups of people that the government recognises as ‘special needs’ groups when it comes to aged care services.

Aged care providers are required to consider the needs of these groups in the provision of care:

Aboriginal and Torres Strait Islander (ATSI) – The care needs of older ATSI people can be quite specific and there is a cultural element that needs to be considered in the delivery of care. See pages 198–200, 201–205 for an overview of service providers that have indicated to cater for ATSI clients.

Care leavers – A care leaver is a person who, as a child or youth, spent time in institutional care or other types of out of home care like orphanages, children’s homes or foster care.

Due to this, aged care has been flagged as an area that can cause distress and anxiety.

Culturally and linguistically diverse people (CALD) – Aged care services that cater specifically for people who are culturally and linguistically diverse might have staff that speak a foreign language, have specific cultural activities or meet spiritual needs.

The ‘National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds’ helps providers deliver quality care and aims to make culturally appropriate aged care more accessible. See pages 198–200, 201–205 for a list of culturally appropriate homes and services.

Disability – If you have a disability, are over 65 years of age and currently receive support through the National Disability Insurance Scheme (NDIS), visit ndis.gov.au or phone 1800 800 110 to find out what services are available to you.

Financially disadvantaged – If you have genuine difficulty paying aged care fees and charges, financial hardship provisions may apply These allow for your fees and charges to be reduced or waived.

Homeless – If you are currently experiencing homelessness/at risk of becoming homeless, there are government-funded services that can help solve your housing problems or assist with financial or legal issues.

LGBTIQ – Through the ‘National LGBTI Ageing and Aged Care Strategy’, the government aims to ensure lesbian, gay, bisexual, transgender, intersex and questioning (LGBTIQ) people have access to the same options in aged care that are available to all Australians. Rural & regional clients – Services offered in rural and regional areas will depend on the needs of the whole community and sometimes aged care, health and community services are combined to meet local health needs.

Veterans – Veterans have a ‘special needs’ status to support complex medical requirements, including high levels of emotional and cultural support in old age as a result of a veterans’ wartime experience. Contact the Department of Veterans’ Affairs on 1800 838 372 or visit www.dva.gov.au for information about support for veterans.

Special needs groups

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Volunteer Visitor Scheme

Volunteer Visitor Scheme

Older Australians experience high rates of loneliness and social isolation, but there are different initiatives to improve social connection and encourage interaction in the community.

The Aged Care Volunteer Visitors Scheme (ACVVS) is a program that targets loneliness and isolation in older Australians. This initiative, from the Department of Health, uses volunteer visitors to meet with people on a regular basis to provide friendship and social inclusion.

As Australia’s population ages and people are living longer, the ACVVS is becoming incredibly important for social interaction and life changing engagement.

The ACVVS improves quality of life to all involved with the program and has been proven to combat loneliness and isolation occurring in residential aged care or at home.

Older people who would benefit from the ACVVS include people who have little contact with family or friends, are isolated from their own culture or heritage, have issues with their mobility that prevent them from participating in social activities or other personal issues that might make it difficult to engage socially.

What service is provided?

The ACVVS tries to connect like-minded individuals and recipients with similar hobbies, interests and likes to facilitate a good friendship.

There are a number of different types of volunteer visits under the ACVVS:

A residential volunteer visits a participant for a one-on-one visit at a residential aged care facility.

Group residential volunteers visit a small group of residents at a residential aged care facility who have similar interests, like gardening or knitting.

A home care volunteer visits an ACVVS recipient with an approved Home Care Package at their home.

Volunteers are not visiting to monitor your standards of care from your aged care service provider, be involved in any of your financial affairs, access your personal or care record information, provide any form of nursing or personal care or follow up a complaint about your care.

Think of your volunteer visitor as a dear friend that has come over for a cup of coffee and a chat.

To be eligible for the ACVVS, you have to be an older Australian who is at risk of/experiences loneliness, isolation or cultural loneliness. However, you have to be receiving government-subsidised residential aged care or a Home Care Package to be eligible for visits.

For further information about the program in NSW & the ACT, contact the ACVVS on 0491 272 417 or visit

health.gov.au/our-work/aged-care-volunteer-visitors-scheme-acvvs.

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Supporting the rights of older people

Most of the time, aged care services work well and the people who use them are happy with the service they receive.

However, sometimes a problem may arise and you may need help to speak up and have the problem resolved.

Many people feel uncomfortable raising a complaint or concern, but it is important to address your concerns early and not leave it to escalate.

This can be particularly difficult if your complaint is about the care or services that you are dependent upon for meeting your most basic needs.

Nevertheless, we live in a society where each and every one of us, regardless of our age, has rights as citizens and individuals.

Advocacy

If you feel unsure or unable to address your concerns with the service provider, you can ask an advocacy service to help you.

An aged care advocate can assist you to exercise choice and control over your care services and work with you and your family on the best way to address your concerns with a provider.

Their services are usually free and they can give you information, advice and support for you to express your concerns or even speak on your behalf. They will aim to achieve the best possible outcome for you.

An advocate can:

Help you understand your rights and responsibilities

Listen to your concerns and discuss your options

Support you and give you confidence in addressing a concern

Raise a concern with the service provider or speak on your behalf

Advice is generally provided on consumer rights, human rights, aged care rights and responsibilities, financial exploitation, substitute decisionmaking, elder abuse prevention and responding to harm.

Advocates can assist with negotiating changes to your care plan, ensuring the needs of people from culturally diverse backgrounds are met. They also deliver specialist community education, such as self-advocacy and how to meet the needs of people with dementia or special needs.

There are free and independent advocacy services in every state and territory that provide telephone advice, community education and other assistance for older people.

The Older Persons Advocacy Network (OPAN) is a national network of nine state and territory organisations that have been successfully delivering advocacy, information and education services to older people in metropolitan, regional, rural and remote Australia for over 25 years.

The Australian Government funds OPAN to deliver the National Aged Care Advocacy Program across the country. Call 1800 700 600 to speak with an aged care advocate in Australia or visit opan.com.au

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Advocacy

Elder abuse

There are heartbreaking stories of older people being mistreated by the people they trust and who are closest to them.

In one instance, an 85-year-old gentleman appointed a distant relative as his power of attorney and he was neglected, unable to return to his own home, as large amounts of money were taken out of his bank account without his permission.

Another tragic story involved a woman who became depressed and fearful, because her addict son abused her verbally and psychologically, stole from her and left her isolated.

Elder abuse is defined as ‘any act which causes harm to an older person and is carried out by someone they know and trust, such as a family member or friend’.

The abuse may be physical, social, financial, psychological, sexual or negligent.

A report from the World Health Organisation (WHO) suggests that the number of people experiencing elder abuse could be as high as one in ten.

As our population ages, the number of people affected by elder abuse is also expected to rise.

If you need information or advice about elder abuse, contact the national ELDERHelp line on 1800 353 374.

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Carer support

There are over 2.65 million unpaid carers across Australia. The caring role is a valuable and rewarding job but also a tough one, often balancing work, family and friends, while making sure your loved one is well looked after.

With more older Australians looking to stay at home longer, more family and friends of older people are finding themselves in a carer role than ever before.

There are some great support options available to assist you with practical or emotional support and you may be eligible for financial support from the Australian Government.

Support groups and counselling services

Community-run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups may be organised around caring for someone with a particular need (such as Parkinson’s or dementia).

Support groups are an opportunity for you to connect with other carers who are or have experienced situations similar to yours, sharing anecdotes and advice.

Carer support groups are completely confidential and can also help you to:

Discover new information

Get along to education or training workshops

Participate and get involved in activities

Head along to relaxing outings

Support lines

There are also a number of support lines and websites to assist carers, just like you, in looking after older people.

Some helpful support services include:

Carer Gateway – 1800 422 737 – helps you find local support services; gives advice on a range of topics, such as health and wellbeing, financial and legal consideration; can connect you with other carers

National Dementia Helpline – 1800 100 500 – provides information and support about dementia; can connect you to support services in your area, as well as provide emotional support to help manage the impact of dementia

Carers Australia – 02 6122 9900 – runs support programs, including short-term counselling for carers with qualified counsellors

Relationships Australia – 1300 364 277 – offers a range of services, such as counselling and mediation, by phone, online and face-to-face

Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling

To find out more about financial support for carers, contact Services Australia online on servicesaustralia.gov.au or call 13 27 17.

Carer support

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Dementia support

Memory change – is it dementia?

Are you concerned about the memory, thinking or behaviour of yourself or someone you know?

Changes like these can have a number of possible causes, including stress, depression, pain, chronic illness or medications.

See your doctor if you or someone close to you experience these kinds of difficulties. Receiving a diagnosis is important because the underlying cause may be treatable.

However, major changes in memory are not normal at any age and should be taken seriously.

What is dementia?

‘Dementia’ is a general term to describe problems that involve progressive changes in memory, thinking, behaviour and the ability to perform regular daily activities.

There are more than 100 different types of dementia. The most common types are:

Alzheimer’s disease – attacks the brain resulting in impaired memory, thinking and behaviour

Vascular dementia – caused by poor blood flow to the brain, depriving brain cells of nutrients and oxygen needed to function normally

Parkinsonian dementia – a chronic, progressive neurological condition, which, in later stages, can affect cognitive functioning Frontotemporal dementia – a disorder causing damage to brain cells in the frontal and temporal lobes, leading to impaired social skills and emotional apathy. Behaviour and personality changes often occur before memory loss and speech problems

The early signs of dementia may include short-term memory loss, temporal confusion, mood swings and changes in executive functioning, such as difficulty with skill-based tasks.

Dementia can happen to anybody, but is much more common after the age of 65. Dementia is not a normal part of ageing.

Dementia and aged care

For people with dementia, their memory loss affects their adjustment to new places and people. The move to residential care should be considered before a crisis forces a more urgent response.

Good care depends on how well the care facility responds to the residents’ individual needs, including their physical, social and mental wellbeing.

Where can I get help?

Support is vital for the person with dementia, as well as family members. Although the effects of dementia can’t yet be stopped or reversed, an early diagnosis gives families a chance to access services and plan for the future.

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There are a number of organisations that offer support, information, education and counselling to people affected by dementia. The National Dementia Helpline offers advice and counselling on 1800 100 500 or dementia.org.au. This page also includes information about how the Dementia Behaviour Management Advisory Service (DBMAS) can help.

Changed behaviours

Behavioural change can occur for people with dementia, with many people experiencing changes to mood, thought, language, daily function or movement. The individual’s response to a particular circumstance or situation may alter or reduce as the dementia progresses.

Changed behaviour as a response to a person’s dementia may reduce quality of life for the person living with dementia and can contribute to carer or care worker stress. It is important to take steps to support the person living with dementia and the people that provide care to them.

The Dementia Behaviour Management Advisory Service (DBMAS) can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers.

Changed behaviours may include:

Anxiety

Depressed mood

Hallucinations

Restlessness

Aggression

Sleep disturbance

Inappropriate toileting

Eating difficulties

Dementia support

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We’re here to help. Dementia can affect us all. Dementia Support Australia provides support to health care professionals, carers and people living with dementia who are experiencing behaviours and psychological symptoms of dementia. Free 24/7 dementia support 1800 699 799 dementia.com.au

Dementia support

Repeated calling out

Repetitive questioning

Wandering

Specialised support

Hoarding

Resistive to care

Unwanted sexualised behaviour

The Dementia Behaviour Management Advisory Services (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family, health and aged care professionals to better understand and respond to individual changes in behaviour and emotions.

The service can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. It offers specialised support, assessment, intervention and advice to assist carers and care workers of people with dementia.

DBMAS has a multi-disciplinary team of experienced health care professionals, such as registered nurses, social workers, clinical psychologists, geriatricians, speech pathologists and dietitians.

DBMAS is committed to providing culturally sensitive and effective communication. If you require an interpreter service, you can call the Translating and Interpreting Service on 13 14 50 and ask them to contact the DBMAS service.

For more information, contact DBMAS on 1800 699 799 or visit dementia.com.au

End-of-life care

Whether you live in your own home or in a residential aged care home, when the end of life approaches, you may require additional support.

The primary goal of palliative care is to provide supportive care and improve the patient’s quality of life by addressing any painful or distressing symptoms.

Palliative care is divided into three subgroups:

1. Primary care – For people who only require services from their primary health care professional(s).

2. Intermediate care – Advice is provided by specialist palliative care services, but care is still given by health care professional(s).

3. Complex care – For people who require care from specialist practitioners. Patients are commonly referred to specialist palliative care services where they will receive the required care.

There are a number of different services that can offer extra support both at home or in a nursing home setting.

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End-of-life
care

Services to help at home

Services that may help you to stay in the comfort of your own home can include:

A qualified nurse to dress a wound or provide continence advice

Household jobs like cleaning, clothes washing and ironing

Help with bathing or showering, dressing, hair care and going to the toilet

Meals and other food services – assistance with preparing and eating meals or help for those with special diets

Helping to travel to shopping centres or appointments

Palliative care in a nursing home

For palliative care in a residential aged care setting, the government has developed a series of guidelines that offer support and guidance to residential aged care facilities in providing palliative care.

The ‘Guidelines for a Palliative Approach in Residential Aged Care’ outline three forms of palliative care in residential aged care, which include:

A palliative approach – aims to improve the quality of life for residents with a life-limiting illness. This can be done by reducing their suffering through early identification, assessment and treatment of pain; handling their physical, cultural, psychological, social and spiritual needs.

Specialised palliative service provision – involves referral to a specialised palliative team or health care practitioner.

End-of-life (terminal) care – appropriate when the resident is in the final days or weeks of life and care decisions may need to be reviewed more frequently.

Family and friends

Providing end-of-life care can be particularly intense for family and friend carers.

While managing their own grief and the grief of others, carers will be providing high-level physical and emotional support that a patient needs at the end of life. Palliative care not only supports patients, but also their friends and families.

For more information about palliative care services, talk to your GP or contact your community health centre.

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care

This section only includes organisations and businesses who have chosen to promote with Aged Care Guide

(ACFA) 8860 9159

932 care@alteris.com.au

200 312 info@amazingprocare.com.au

111 278 info@anglicare.org.au

637 365 info@apollocare.com.au

Aged Car e Guide 234 NSW & ACT Edition 24 SRS Supported Residential Services D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover Organisation
& Business Reference Index listed alphabetically
Advert Page
PHONE
EMAIL WEBSITE (www.) ResidentialAgedCare/SRSHomeCarePackagesInHomeCare Services CentreBasedCareDayTherapyCentreProductsand Services ADS Care 8677
info@adscare.com.au adscare.com.au 9 33 Aged Care Financial Advisers
agedcarefinancialadvisers.com.au 9 92 Allity
allity.com.au 9 IFC-1 Alteris Financial Group
alteris.com.au 9 93 Amazing ProCare
amazingprocare.com.au 9 9 37 Anglicare
anglicare.org.au 9 9 9 9 9 9 5 Apollo Care Alliance
apollocare.com.au 9 9 9 59 Arcare 1300 272 273 marketing@arcare.com.au arcare.com.au 9 32-32D Australian Unity Independent & Assisted Living 1300
australianunity.com.au/assisted-living 9 9 9 66 Balance Aged Care Specialists 8814
info@bfs.net.au balanceagedcarespecialists.net.au 9 91 Bannister In Home Care 1300
bannisterinhomecare.com.au 9 9 36 Bupa Aged Care 1800 718 357 agedcare@bupa.com.au bupaagedcare.com.au 9 33D Calvary 1800
272 ca.support@calvarycare.org.au calvarycare.org.au 9 9 9 9 9 30 Centralis Home Care 8315
centralishomecare.com.au 9 44 Christadelphian
1800
chomes.com.au 9 58 Chubb Fire & Security 13 15 98 info@chubb.com.au chubb.com.au 9 54 Columbia Aged Care Services 9764
columbia@cnh.com.au columbiaagedcare.com.au 9 64D Cranbrook Care 9929 0011 contact@cranbrookcare.com.au cranbrookcare.com.au 9 9 70 Dementia Support Australia 1800 699 799 dsa@dementia.com.au dementia.com.au 9 231 Fairmont Aged Care 9567 2279 info@fairmontac.com fairmontagedcare.com.au 9 153 Fiducian Group Limited 1800 653 263 info@fiducian.com.au fiducian.com.au 94 Foundation Wealth Planners 6813 0977 info@foundationwplan.com.au foundationwplan.com.au 9 89 Goodwin Aged Care Services 6175 5100 info@goodwin.org.au goodwin.org.au 9 9 9 9 9 60 Guardian Safety Pendants 08 6336 9448 info@guardiansp.com.au guardiansp.com.au 9 56 Gunnedah Shire Council 6740 2100 council@infogunnedah.com.au gunnedah.nsw.gov.au 9 9 9 9 145 GV Private Wealth 0404 199 176 contactus@gvpw.com.au gvpw.com.au 9 90 Hall & Prior Aged Care 08 9321 1388 info@hallprior.com.au hallprior.com.au 9 61 Hardi Aged Care 1800 333 536 hardi@hardiagedcare.com.au hardiagedcare.com.au 9 79 Heritage Care 03 9722 5870 admissions@heritagecare.com.au heritagecare.com.au 9 68 IBIS Care 8080 3850 enquiries@ibiscare.com.au ibiscare.com.au 9 71 IRT Group 13 44 78 customerservice@irt.org.au irt.org.au 9 9 9 47 Just Better Care Australia 1300 587 823 info@justbettercare.com justbettercare.com 9 9 35 LDK Seniors' Living 1300 535 000 hello@ldk.com.au ldk.com.au 9 65 Mable 1300 736 573 info@mable.com.au mable.com.au 9 21, 28 Mareeba Aged Care 6645
admin@mareebaagedcare.com.au mareebaagedcare.com.au 9 57 Meditech Staffing 9764
community@meditechstaffing.com.au meditechstaffing.com.au 9 9 20 MePACS 1800
329 mepacssales@phcn.vic.gov.au mepacs.com.au 9 55 Mercy Health 1300
information@mercy.com.au mercyhealth.com.au 9 9 9 9 9 75 Montefiore 1800
info@montefiore.org.au montefiore.org.au 9 9 9 9 9 63 Moran Group 8272 0000 info@morangroup.com.au morangroup.com.au 9 72
ORGANISATION
(02)
0093
info@acfadvisers.com.au
9431 1000 agedcare@allity.com.au
1300 366
0448
1300
1300
160 170 retirementliving@australianunity.com.au
7307
368 991 contact@bannisterinhomecare.com.au
527
2811 admin@centralishomecare.com.au
Aged Care
246 637 admissions@chomes.com.au
7800
2966
4488
685
478 776
978 711

This section only includes organisations and businesses who have chosen to promote with Aged Care Guide

(02)

6199

03 9830 5022 admin.camberwell@nazarethcare.com

0672

Opal HealthCare 1300 842 924 communications@opalhealthcare.com.au

1800 650 070 agedcare@penvill.com.au

1800 710 021 info@procareservices.com.au

998 866

(NSW & ACT)

870 427

703 346

685 548

111 227 acp.enquiries@aue.salvationarmy.org

The Sisters of Our Lady of China 9153 8224 info@ourladyofchina.org.au

459 190 info@trilogycare.com.au

Uniting Home & Community Care

864 846 ask@uniting.org

864 846 ask@uniting.org

AgedCareGuide.com.au 235 NSW & ACT Edition 24 SRS Supported Residential Services D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
listed alphabetically
Organisation & Business Reference Index
Advert Page ORGANISATION PHONE
EMAIL WEBSITE (www.) ResidentialAgedCare/SRSHomeCarePackagesInHomeCare Services CentreBasedCareDayTherapyCentreProductsand Services Multicultural Care 9718
admin@mc.org.au multiculturalcare.com.au 9 9 9 31 Nazareth Care
sistersofnazareth.com/region/ australasian-region 9 69
newagehomecare.com.au 9 9 42
opalhealthcare.com.au 9 65D, IBC, OBC Peninsula Village
peninsulavillage.com.au 9 9 9 10
Disability Services
procareservices.com.au 9 24 Right at Home Australia 1300 363 802 info@rightathome.com.au rightathome.com.au 9 9 9 40 RSL LifeCare 1300 232
administration@rsllifecare.org.au rsllifecare.org.au 9 9 9 9 9 17, 43, 73 Simply Helping National Office 1800
info@simplyhelping.com.au simplyhelping.com.au 9 9 27 Southern
Care
1800
sccliving.org.au 9 9 9 9 41 St
Care Services 1300
svcs.info@svha.org.au svcs.org.au 9 9 9 7 SummitCare
1300
info@summitcare.com.au summitcare.com.au 9 9 11
1300
agedcare.salvos.org.au 9 9 9 9 78
ourladyofchina.org.au 9 14 Trilogy Care
trilogycare.com.au 9 141
New Age HACS 8628
accounts@newagehacs.com
ProCare Aged &
564
Cross
enquiries@sccliving.org.au
Vincent's
(Australia)
The Salvation Army Aged Care
1300
uniting.org 9 9 9 9 3
Residential Care 1800
uniting.org/aged-care 9 3
1800
Uniting
236 NSW & ACT Edition 24 Aged Car e Guide Index Abbreviations ............................................................................ 128 Aboriginal and Torres Strait Islander (ATSI) 223 Advocacy 227 Aged Care Assessment Team (ACAT) 98  Appeal 100  Assessment 98  Referrals 86  Regions 132 Aged care checklist 84 Aged care explained .................................................................. 100 Aged care homes.................................................................. 57–66  Accommodation payments ...................................................... 88  Accreditation and certification ................................................. 38  Basic daily fee 86  Charter of rights 64  Complaints 64  Costs 86  Cultural services 223  Directory listings 110  Extra services 222  Homes and their services ......................................................... 72  How much will I pay? ............................................................... 87  Payment options ..................................................................... 86  Quality standards..................................................................... 38  RAD & DAP ............................................................................... 88  Where do I start? 57 Applying to a home 67  Waiting lists 67  Vacancy 68 Assessments 98 Assistive technology options 53  Mobility aids 76  Technology .............................................................................. 53 Care leavers ............................................................................... 225 Carer support ............................................................................ 229  Counselling services............................................................... 229  Support groups and lines 229 Centre-based care services 50–51, 206–211 Commonwealth Home Support Programme (CHSP) 22–25  Am I eligible? 23  Directory listings 114–128  Types of services provided 23  Urgent needs 24  What is CHSP? 23  Who is CHSP for?...................................................................... 23  Who pays for CHSP services? .................................................... 24 Consumer-directed care .............................................................. 22 Continence .................................................................................. 54 Costs for residential 86  Accommodation payments 87 Costs for residential continued  Basic daily fees 86  How much will I pay? 87 Cultural services 223  Directory listings 198–200, 201–205  Partners in culturally appropriate Care 224 Culturally and linguistically diverse (CALD) people 223  Directory listings 198–200, 201–205 Daily accommodation payment (DAP) 88 Daily living in a nursing home .............................................. 78–80 Day therapy centres.............................................................. 50–51  Directory listings.................................................................... 212 Deciding on a home ............................................................. 72–74 Definition of often used terms 214–215 Dementia 230–232  Changed behaviours 231  Specialised support 232 Directory index 110–213  Aged care home listings 153–174, 175–196  Centre-based care listings 206–211  Culturally appropriate homes and services ................... 198–200  Day therapy centres listings ................................................... 212  Extra services listings ............................................................. 197  Home Care Packages listings .......................................... 134, 142  In-home care provider listings ...................................... 114–128  Local government area (LGA) reference index 110  Organisation and business index 234–235  Products and services listings 213  Suburb reference index 112–113  Town reference index 112–113 Disability 225 End of life 232  Palliative care in a nursing home ........................................... 233  Residents with dementia ....................................................... 232  Services to help at home........................................................ 233 Estate planning .................................................................... 95–96  Enduring power of attorney and guardianship 96 Extra services 222  Directory listings 197 Financial advice 89–94  Financial counselling 89–94  How an expert can help 89  Paying for your care 86 Financially disadvantaged 225 Flexible restorative care............................................................... 49 Home care flow chart .................................................................. 18 Home Care Packages (HCP) ......................................................... 25  Approved providers.................................................................. 31  Are you eligible? 29  Cost 33 Home Care Packages (HCP) continued  Directory listings 134, 142  Exit fees 36  Home care agreement 31  How much you will pay 33  Priority 29  Quality and complaints 38  Services not provided 26  Services provided 26  Types of packages .................................................................... 25 How to use the Aged Care Guide ................................................... 9 In-home support ......................................................................... 21  Directory listings........................................................... 114–128 LGBTIQ 225 Moving into a home 75–77  What you can bring 75  Making the transition 77 My Aged Care 57  Referral code 100 Placement consultants 105–109  Case management ................................................................. 108  Choosing a placement consultant .......................................... 107  How a placement consultant can help ................................... 106  Negotiate and advocate for you ............................................. 107  Resolving family disputes ...................................................... 108 Private home care 44 RAD and DAP explained 88 Refundable accommodation deposit (RAD) 88 Regional Assessment Service (RAS) 98  Assessment 98  Referrals 100 Regaining your independence 48 Resident agreement .................................................................. 220 Residential care flow chart .......................................................... 19 Respite ........................................................................................ 46  At home ................................................................................... 46  Centre-based respite care 50–51  Cost 46  Residential respite 67 Restorative care 49  Departure/exit fee 36  Deposit or entry contribution 214 Short-term restorative care 14 Special needs groups 225 Support at home ......................................................................... 21 Transition care ............................................................................. 48 Useful phone numbers and websites ............................................ 8 Veterans ...................................................................................... 45 Waiting for residential care 67–69 Call 1300 186 688 or email sales@dps.com.au YOUR DPS SALES TEAM www.AgedCareGuide.com.au www.DisabilitySupportGuide.com.au Matt Ed David
Our Care Communities provide residential aged care which partners with you in designing your care around your individual needs and preferences. Understanding the big and the little details about how you like to live each day is important to us - so that we can help you feel at home, have the right support and live your best life in our care. We’re here to help every step of the way. Ageing is living Talk with us to find out more. Scan the QR code, call 1300 437 527 or visit opalhealthcare.com.au

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