2 2 ND E D I T I O N
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DPS
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New South Wales & ACT
Home Care |
Residential Care | Retirement Living AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare
ALITY PSEst.QU1999
ANG6920
New England
Richmond Richmond Hawkesbury Blue Mountains
Northern Northern Beaches Beaches
North The Ponds Ponds The
Penrith
Warriewood Warriewood
Glenhaven Glenhaven
Turramurra Turramurra
Castle Hill Hill Castle
Forestville Forestville
^ Gordon Gordon
Penrith
^opening 2022
Winston Hills Hills Winston
Caddens
Rooty Hill Hill Rooty
Parramatta Parramatta
Glebe Glebe
SydneyCity City Sydney Liverpool
Malabar
South South Hurstville Hurstville
Jannali Jannali
Park Oran Park Residential Care opening late 2020
Rushcutters Rushcutters Bay Bay
Woollahra
Kirrawee Kirrawee
Minto
Malabar
Taren Point Taren Point
Cronulla Cronulla
Campbelltown South Sydney
Key Retirement Living Bulli
Residential Care
Woonona Woonona
Home Care Regions
Wollongong Port Kembla
Bowral Bowral
Dapto Dapto
Further South Nowra Further South Nowra
Call 1300 111 278 anglicare.org.au
Port Kembla
1
Experience the Anglicare difference At Anglicare, we’re all about providing you with life-enriching support, now and in the future. We are a Christian not-for-profit organisation with over 160 years of experience in supporting residents and clients across the Greater Sydney, Illawarra, New England and far South Coast regions, so you can be sure that we have a service that meets your needs.
Anglicare can support you in many ways: Residential care homes
Retirement living
Respite
Home care
25 Homes
Social groups, in-home and centre-based respite across the Greater Sydney and Illawarra regions
25 Villages
Government-funded and private services located across the Greater Sydney, Illawarra, New England and far South Coast regions
Other aged care services
Dementia and mental healthcare, palliative care, nutrition, falls prevention, clinical research, and lifestyle support
Social and affordable housing More affordable accommodation options for those in need
Pastoral care
Spiritual and emotional support
Community services
Food and financial assistance, migrant and refugee services, counselling and mental health
Contents
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Aged Care Guide
NSW & ACT 2022
From the Managing Editor....................................................................................................................................................................................................................... 4 COTA message.................................................................................................................................................................................................................................................................... 6 How to use the Aged Care Guide................................................................................................................................................................................................ 8 Aged care explained.............................................................................................................................................................................................................................................. 9 Useful phone numbers and websites........................................................................................................................................................................... 12 My Aged Care.................................................................................................................................................................................................................................................................. 13 Regional Assessment Service (RAS).................................................................................................................................................................................. 14 Aged Care Assessment Team (ACAT)............................................................................................................................................................................. 15 Home care flow chart...................................................................................................................................................................................................................................... 18 Support at home....................................................................................................................................................................................................................................................... 19 - Commonwealth Home Support Programme...........................................................................................................................................20 - Home Care Packages..................................................................................................................................................................................................................................25 - Private home care. ...........................................................................................................................................................................................................................................40 - Respite at home...................................................................................................................................................................................................................................................43 - Short Term Restorative Care........................................................................................................................................................................................................44 - Transition care.........................................................................................................................................................................................................................................................46 - Centre Based Care............................................................................................................................................................................................................................................47 - Day Therapy Centres. .................................................................................................................................................................................................................................48 - Veterans’ support..............................................................................................................................................................................................................................................48 - Community Visitors Scheme.......................................................................................................................................................................................................49 Assistive technology. ....................................................................................................................................................................................................................................... 50 Continence............................................................................................................................................................................................................................................................................ 54 Transport services.................................................................................................................................................................................................................................................. 56 Nutrition..................................................................................................................................................................................................................................................................................... 57 Aged care flow chart........................................................................................................................................................................................................................................ 60 Aged care homes..................................................................................................................................................................................................................................................... 61 - Cost for residential care........................................................................................................................................................................................................................68 - Payment options: RAD and DAP.........................................................................................................................................................................................72 - Applying to a home......................................................................................................................................................................................................................................75 - Waiting for residential care............................................................................................................................................................................................................75 - Deciding on a home....................................................................................................................................................................................................................................76 - Moving into a home....................................................................................................................................................................................................................................80 - Daily living in a nursing home.................................................................................................................................................................................................86 - Resident agreement.................................................................................................................................................................................................................................. 91 - Residential respite............................................................................................................................................................................................................................................92 - Extra services..............................................................................................................................................................................................................................................................95 Frequently asked questions............................................................................................................................................................................................................. 96 Aged care checklist. ............................................................................................................................................................................................................................................ 98 Cultural services....................................................................................................................................................................................................................................................102 Special needs groups................................................................................................................................................................................................................................ 104 Supported living...................................................................................................................................................................................................................................................106 Retirement living........................................................................................................................................................................................................................................... 108 Placement consultants.......................................................................................................................................................................................................................... 118 Financial advice......................................................................................................................................................................................................................................................122 Selling and moving.........................................................................................................................................................................................................................................130 Estate planning.......................................................................................................................................................................................................................................................133 Carer support...............................................................................................................................................................................................................................................................135 Advocacy...............................................................................................................................................................................................................................................................................137 Dementia support..............................................................................................................................................................................................................................................139 End of life care...........................................................................................................................................................................................................................................................142 *Profile.......................................................................................................................................................................................................................................................................................144 Directory Lists & Reference Indexes – Directory contents page........................................................................145 This section includes all the lists and reference tables to make finding a home or service so much easier: ACAT regions, Council Districts referencing, Suburb & Town, Area maps, Lists of Aged Care Homes, Retirement Accommodation, Home Care Packages, In Home Care Services, Centre Based Care, Day Therapy Centres, Products & Services. * Some advertisers choose a profile format to promote their organisation/aged care facility. These are paid advertisements.
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Uniting aged care services support you at every stage. As one of the largest and most trusted aged care providers in NSW and the ACT, we offer a full range of services for older people. Home care Our wide range of flexible and personalised services help you to remain independent and stay in your home, and in your community, for longer. Retirement and independent living When you’re ready to downsize, we’ll take care of your home maintenance while you relax in the comfort, community and security of a Uniting retirement village. Residential aged care Our aged care homes help older people to feel safe and nurtured with customised 24/7 support, dementia care, respite care and access to allied health services.
Enquire now 1800 864 846 uniting.org/aged-care © Copyright Uniting NSW.ACT 2021 21-RHC-508.DEC21
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Aged Care Guide
NSW & ACT 2022
From the Managing Editor
From the Managing Editor
Welcome to the 22nd edition of the Aged Care Guide New South Wales & ACT.
For more than 20 years, the Aged Care Guide, previously known as the DPS Guide to Aged Care, has provided seniors and their families with essential information about aged care in Australia. Our print and online publications are an essential tool to help you understand and access aged care services – from home and community care through to residential care accommodation and retirement living options. To help you understand the aged care process even better we have created easy to follow flow charts which visualise your options and the steps to take for home care and residential aged care. The articles in the front half of the book give detailed descriptions of the various aged care services available and discuss any financial and legal issues you need to be aware of, as well who can assist with expert advice around advocacy and placement. The directory section at the back provides a comprehensive list of all Australian Government subsidised residential accommodation and approved home care package providers. An extensive list of retirement living operators and private providers of homes and services are also included. You can use the printed Aged Care Guide in conjunction with our website – AgedCareGuide.com.au – which provides greater detail on the services offered by individual aged care homes, home care providers, retirement villages, as well as professional services and products. Simply type in the associated ‘DPS Web ID’ number from this book in the space provided on the website to link directly to a chosen home, service or product. Current bed vacancies, as well as home care availability and retirement units for sale or lease, are also listed on the website. Alternatively you may wish to use our Compare & Connect tool to help you find and compare aged care providers that best meet your needs and search criteria in your preferred area to help with the decision making process. We are also promoting transparency in the sector and open up dialogue between consumers and providers through Ratings and Reviews on AgedCareGuide.com.au, which gives you the opportunity to share positive or negative stories about your aged care experience with a service and for providers to respond to this feedback and address any potential concerns. We would like to wish you all the best as you embark on your journey in locating the home or services to suit your needs. When engaging a service, please advise the aged care home, retirement village, community care provider, or product and service provider that you found their details in the Aged Care Guide. We welcome any suggestions on information we can provide in the next edition of the Aged Care Guide or on AgedCareGuide.com.au to further assist in your journey. Simply email margot.white@dps.com.au . I look forward to hearing from you.
Aged Care Guide New South Wales & ACT 2022 22nd Edition Printed February 2022 RRP $66, inc GST Managing Editor Margot White margot.white@dps.com.au Chief Executive Officer Michelle Beech
Margot White – Managing Editor
DPS Publishing Pty Ltd ● 1300 186 688 ● 145 South Tce, Adelaide SA 5000 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730 Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 1300 186 688 in Australia The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark.
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Your kind of aged care If you’re considering residential aged care for someone you love, think of Anglicare first. With over 70 years’ experience in caring for older people we’ve earned a reputation as a leading not-for-profit provider. Rhythm of Life approach with personalised care, preferences and interests incorporated into each day.
Lifestyle activities and programs organised by a dedicated team
Respite and palliative care
Flexible breakfast hours
Chaplaincy and pastoral care
Care staff available 24 hours a day
Residential care locations Sydney: • Minto (opening 2022) • Castle Hill • Forestville • Oran Park • Gordon (opening 2022) • Parramatta • Penrith • Jannali • Richmond • Kingswood • Rooty Hill • Malabar Residential care locations South Coast: • Dapto • Nowra
• • • • • •
Rushcutters Bay South Hurstville Taren Point The Ponds Warriewood Winston Hills
• Woonona
We can assist you in navigating the transition into residential aged care. For more information please contact us. 1300 111 278 anglicare.org.au
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Aged Care Guide
NSW & ACT 2022
COTA message “COTA Australia is the peak national advocacy body for older
Australians across all areas of Government policy. In aged care we
have been at the leading edge of reform pressure for over a decade. We are the leading advocate for much greater consumer choice and control in aged care. We had a major input to the Royal Commission into Aged Care Quality and Safety and to the Federal Government’s response to the Commission’s Final Report.
The aged care reform process has been underway for a while, starting with the Labor
Government’s 2012 ‘Living Longer Living Better’ package which heavily ramped up home
care packages and introduced ‘consumer directed care’. This was followed by the Coalition Government’s 2018 Federal Budget package ‘More Choices for a Longer Life’, which COTA Australia partnered in developing.
The Royal Commission was called in October 2018 and the Commission presented its Final Report on 26 February 2021, with the Government responding in the Federal Budget on
11 May 2021. In the 2021/22 Budget, the Government has committed almost $18 billion extra
COTA message
over the next four years to increase the supply and funding of both home care and residential care, provide extra support for family carers and for people with dementia and their carers, and much more.
There will be at least 80,000 new home care packages by mid-2023, bringing the total number to 276,000 – more than the number of residential beds; and the current home care waiting list will be gone. A new home care program will be developed by 2023 that will design individual packages for each person.
In residential care there will be more staff spending more time with residents, better food where that’s not the case now, stronger clinical care standards, a new funding formula,
and prices set by an independent authority. All providers will experience much greater
transparency and exposure about services, fees, staffing quality measures and consumer experience.
Most excitingly, by 2024 the bed licences system will be abolished and people will have
control of their residential care funding. This will also mean good providers can expand their services without needing bed licences.
Another COTA initiative is a program of 500 Community Care Finders around Australia to help people navigate aged care and be connected to services. There will also be a doubling of the number of consumer advocates.
Amidst all this change an independent, unbiased resource such as this Aged Care Guide,
together with the online directory AgedCareGuide.com.au, assists you to make the best aged
care choices for your specific circumstances and can help you take greater control of your care. COTA Australia’s partnership with DPS is also focused on improving consumer information and choice about services and providing opportunities for direct consumer feedback and comment on services.
By creating a platform on which you can choose between providers, and by giving you the
opportunity to leave a review of any service or village, DPS is helping strengthen consumer information and choice. This has always been a goal for DPS since its inception.”
Ian Yates AM – Chief Executive Council on the Ageing (COTA) Australia
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CELEBRATING YOU Home Care | Residential Aged Care | Retirement Living
Call today
1800 778 767
Sydney: Auburn | Bronte | Edgecliff | Haberfield | Heathcote | Yennora
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Aged Care Guide
NSW & ACT 2022
How to use the Aged Care Guide
The articles up to page 143 will help you become better informed about aged care, community care and retirement living. The Aged Care Guide also includes a comprehensive directory of residential aged care homes (for NSW see pages 155 –200, for ACT see pages 201–202); retirement accommodation (see pages 204 –209); home care packages (for NSW & ACT see pages 210 –227); and facilities or services specific to your cultural background (see pages 228 –234).
How do I find what I’m looking for?
There are a number of ways you can use the Aged Care Guide in order to find aged care homes, retirement accommodation, home care packages, products or services. The index on page 256 can help you to find the main information topics in the book and can direct you to the different directory tables for aged care homes, retirement villages, in home care options or product/services in the back of the Guide. Each Council District (also known as a Local Government Area or LGA) on the referenced page includes a list of suburbs with homes or villages in each suburb listed in alphabetical order. You will find some retirement accommodation listed within the residential directory where they are co‑located on the same geographical site as the aged care home. Locality search: If you know the Council District, suburb or town, then use the cross reference index on pages 151–154. Each of these lists are in alphabetical order and you can then refer to the page referenced. Cultural search: If you are of non-English speaking background, or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on pages 228 –234.
Searching for other services . . .
If you are looking for In Home Care Services, Centre Based Care, Day Therapy Centres or other Products and Services, you can find this in grid form in the directory section (see pages 235 –253). Visit AgedCareGuide.com.au for a complete list of services available near you. 2 2 ND E D I T I O N
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Table of aged care homes/residential care facilities offering culturally appropriate services TWEED KYOGLE
BYRON
LISMORE
BALLINA
RICHMOND VALLEY
TENTERFIELD
MOREE PLAINS
GLEN INNES SEVERN
CLARENCE VALLEY
WALGETT
COFFS HARBOUR ARMIDALE
NARRABRI
NAMBUCCA
TAMWORTH KEMPSEY
GUNNEDAH
WALCHA PORT MACQUARIE-HASTINGS
WARREN BOGAN
BELLINGEN
URALLA
COONAMBLE
LIVERPOOL PLAINS
GILGANDRA
COBAR
WARRUMBUNGLE UPPER HUNTER NARROMINE DUBBO MUS
MID WESTERN
HAY
BATHURST
LITHGOW
BLAYNEY
COOLAMON
WOLLONGONG
UPPER LACHLAN
See Sydney Inset
WINGECARRIBEE SHELLHARBOUR
GOULBURNMULWAREE
JUNEE
KIAMA SHOALHAVEN
COOTAMUNDRAGUNDAGAI LOCKHART
CENTRAL COAST
WOLLONDILLY
HILLTOPS
TEMORA
NARRANDERA
YASS VALLEY
WAGGA WAGGA SNOWY VALLEYS
FEDERATION BERRIGAN
PORT STEPHENS MAITLAND NEWCASTLE LAKE MACQUARIE
HAWKESBURY
BLUE MOUNTAINS OBERON
WEDDIN
LEETON MURRUMBIDGEE
EDWARD RIVER
DUNGOG
CESSNOCK
COWRA
MURRAY RIVER
MID COAST
OOK
SINGLETON
CABONNE ORANGE
FORBES
BLAND
GRIFFITH
LBR WEL
PARKES
LACHLAN
CARRATHOOL
ACT
QUEANBEYANPALERANG
GREATER HUME EUROBODALLA
ALBURY
The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race, or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding, or heightened understanding of the special needs of the cultural group.
INVERELL GWYDIR
BREWARRINA
Cultural Group African
Aged Care Home Name Bupa St Ives
Arabic
Belmore Place Care Community
Lakemba 0409 573 394 14320
Arabic
Bupa Greenacre
Greenacre 1800 718 348 14306
Arabic
Canterbury Place Care Community
Campsie 0409 573 394 14266
Arabic
Hall & Prior Fairfield Nursing Home
Arabic
BEGA VALLEY
Home Care |
Residential Care | Retirement Living AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare
ALITY PSEst.QU1999
WENTWORTH BALRANALD
Greater Sydney Metropolitan
Aurrum Aged Care Kincumber
Kincumber 0417 335 622 13085
CALD
Aurrum Aged Care Norah Head
Norah Head 0417 335 622 13686
CALD
Aurrum Aged Care Terrigal Drive
PHONE DPS Web ID (02) Erina 0417 335 622 13823
Erina 0417 335 622 21217
Fairfield 9728 1144 13227
CALD
Aurrum Wyoming
Hixson Garden Aged Care
Bankstown 9791 9609 20108
CALD
Bankstown Terrace Care Community
Maronite Sisters Village Dulwich Hill
Dulwich Hill 9558 2115 18566
CALD
Bathurst Riverview Care Community
Maronite Sisters Village Marrickville
Marrickville 9558 2115 13136
CALD
Belmore Place Care Community
Lakemba 0409 573 394 14320
Arabic
SummitCare Smithfield
Smithfield 9755 7333 13140
CALD
Berkeley Vale Care Community
Berkeley Vale 0408 265 643 13267
Armenian
Alexander Aged Care
Asian
Brookvale 9938 1514 13877
ACDMA Aged Hostel
Canley Vale 9754 1343 13534
Asian
Arete Health Care Lansdowne
Asian
CALD CALD CALD
Bossley Parkside Care Community
Campsie 9789 4587 21065
CALD
Byron Aged Care
Ferndale Gardens Aged Care Facility
Mortdale 9570 5555 14291
CALD
Cameron Park Care Community
Heiden Park Lodge
Carramar 8197 9325 13211
CALD
Carino Care at Rockdale
Asian
Huntingdon Gardens Aged Care Facility
Asian
St George Aged Care Centre
Assyrian
Bossley Parkside Care Community
Assyrian
Bexley 8080 3850 14265 Bexley 8566 1400 13747
Wyoming 0417 335 622 13851
Blacktown Terrace Care Community Booroongen Djugun ACF
Cabramatta 9724 3545 12943
CASS Residential Aged Care Facility
Asian Asian
Bankstown 0409 573 394 22164 Bathurst 0428 419 574 13276
Blacktown 0429 956 768 21093 Greenhill via Kempsey 6560 2120 13854
CALD
Chiswick Manor Care Community
CALD
Coffs Harbour Grange Care Community
Bossley Park 0409 573 394 13261 Byron Bay 6685 6728 13301 Cameron Park 0408 265 643 19826 Banksia 9567 5333 13565 Chiswick 0409 573 394 19827 Coffs Harbour 0497 664 171 18791
Bossley Park 0409 573 394 13261
CALD
Denhams Beach Care Community
SummitCare Smithfield
Smithfield 9755 7333 13140
CALD
Dubbo Homestead Care Community
Assyrian
The Manor Fairfield East
Fairfield East 9724 7377 61628
CALD
Hixson Garden Aged Care
Bankstown 9791 9609 20108
ATSI
Bilyara Hostel
Cowra 6341 1666 13599
CALD
Katoomba Views Care Community
Katoomba 0428 419 574 13278
Boggabri 6749 7000 14338
CALD
Killara Glades Care Community
Boggabri John Prior Multi Purpose Serv
ATSI
Booroongen Djugun ACF
ATSI
Brewarrina Multi Purpose Service
KOPWA Maitland Grange Care Community
Rutherford 0408 265 643 13011
Marco Polo Unanderra Care Services
Unanderra 4272 7700 13587
Meadowbank Grove Care Community
West Ryde 0428 419 574 14293
CALD CALD
ATSI ATSI
Jerilderie Multi Purpose Service Mareeba Aged Care Rose Mumbler Village Sapphire Coast Community Aged Care
Northern Sydney
ATSI
St Andrew's Village
South Eastern Sydney
ATSI
Whiddon Belmont
Southern NSW
South Western Sydney
South Western NSW
Inner Western Sydney
Western NSW
Western Sydney
ATSI
Whiddon Bourke
CALD
Abel Tasman Village
Killara 0408 265 643 13378
CALD CALD
Gilgandra 6817 8744 13600 Gilgandra 6817 8777 13056
Australian Capital Territory
Dubbo 0428 419 574 14204
Brewarrina 6830 5000 18847
Cooee Lodge Hostel Jack Towney Hostel
Northern NSW
Denhams Beach 0409 573 394 13180
Greenhill via Kempsey 6560 2120 13854
ATSI ATSI ATSI
Regional NSW CENTRAL DARLING
Aged Care Home Name Aurrum Aged Care Erina
Arabic
ATSI UNINCORPORATED NSW
BROKEN HILL
Cultural Group CALD CALD
Arabic
ATSI
SNOWY MONARO
PHONE DPS Web ID (02) St Ives 1800 718 348 21922
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Culturally Appropriate Aged Care Homes
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NSW & ACT 2022
These maps provide you with a geographical reference to the LGA areas in New South Wales (NSW) including Australian Capital Territory (ACT).
New South Wales & ACT
D
How to use the Aged Care Guide
The information featured in this 22nd edition of the Aged Care Guide New South Wales & ACT will inform you on a number of considerations when choosing accommodation and care options.
Roseville 9412 0284 13524
Jerilderie 03 5886 6700 14330
CALD
Murwillumbah Greens Care Com'ty
Murwillumbah 0497 664 171 12999
Maclean 6645 2966 13007
CALD
Narrabeen Glades Care Community
Warriewood 0428 419 574 13555
North Nowra 4428 9400 13298
CALD
Narrandera Homestead Care Com'ty
Bega 6492 7777 13257
CALD
Narraweena Grove Care Community
Ballina 6620 5800 13751
CALD
Norah Head Care Community
Belmont 1300 738 388 13963
CALD
Orange Grove Care Community
Bourke 1300 738 388 13285
CALD
Portland Tabulam Health Centre
Chester Hill 9645 3388 13214
CALD
Quakers Hillside Care Community
Narrandera 0409 573 394 13896 Narraweena 0428 419 574 13001 Toukley 0408 265 643 13142 Orange 0428 419 574 13194 Portland 6359 2666 13369 Quakers Hill 0428 419 574 13567
CALD
Adria Care
Stirling 6288 0198 12857
CALD
Raymond Terrace Gardens Care Com'ty Raymond Terrace 0408 265 643 13139
CALD
Anglicare Thomas Street Lodge
Parramatta 1300 111 278 14003
CALD
Rocky Point Residence
CALD
Annandale Grove Care Community
Annandale 0409 573 394 13873
CALD
RSL LifeCare Bill McKenzie Gardens
CALD
Ashfield Terrace Care Community
Ashfield 0409 573 394 13200
CALD
RSL LifeCare Sir Leslie Morshead Manor
CALD
Auburn Glen Care Community
Auburn 0409 573 394 12961
CALD
Rutherford Park Care Community
Beverley Park 7909 0778 20587 Page 1300 232 564 12849 Lyneham 1300 232 564 12845 Rutherford 0408 265 643 20776
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background
Aged Care Guide
Index
Abbreviations............................................................................................................ 150 Aboriginal and Torres Strait Islander (ATSI) ............................................. 104 Advocacy...................................................................................................................... 137 Aged Care Assessment Team (ACAT) ...............................................................15 Appeal .........................................................................................................................15 Assessment ..............................................................................................................15 Referrals .....................................................................................................................15 Regions .................................................................................................................... 150 Aged care checklist ...................................................................................................98 Aged care explained....................................................................................................9 Aged care homes ...............................................................................................10, 61 Accommodation payments .............................................................................71 Accreditation and certification......................................................................64 Charter of Rights ...................................................................................................65 Complaints................................................................................................................67 Costs .............................................................................................................................68 Cultural home listings .......................................................................... 228-230 Daily care fees .........................................................................................................68 Directory listings ..................................................................................... 156-202 Homes and their services .................................................................................62 How much will I pay............................................................................................71 Means tested care fee ........................................................................................71 Payment options ...................................................................................................72 Quality standards..................................................................................................65 RAD & DAP ................................................................................................................72 Where do I start .....................................................................................................61 Applying to a home..................................................................................................75 Assessments ......................................................................................................... 14-15 Assistive technology options ..............................................................................50 Assistive technology solutions ......................................................................52 Independent Living Centres ...........................................................................53 Mobility aids ............................................................................................................52 Care leavers ................................................................................................................ 104 Carer support ............................................................................................................ 135 Counselling services ......................................................................................... 135 Support groups and lines .............................................................................. 135 Centre Based Care services ...................................................................................47 Directory listings ..................................................................................... 246-251 Commonwealth Home Support Programme (CHSP) ............................20 Am I eligible? ..........................................................................................................24 Directory listings ..................................................................................... 235-245 Types of services provided ...............................................................................23 Urgent needs ...........................................................................................................24 What is CHSP? .........................................................................................................20 Who is CHSP for? ...................................................................................................23 Who pays for CHSP services?..........................................................................24 Community Visitors Scheme................................................................................49 Consumer Directed Care.........................................................................................19 Continence.....................................................................................................................54 Costs for residential care........................................................................................68 Accomodation payments .................................................................................71 Daily care fees .........................................................................................................68 How much will I pay............................................................................................71 Means tested care fee ........................................................................................71
n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n
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Culturally and Linguistically Diverse (CALD) people........................... 104 Directory listings .................................................................................... 228-234 Cultural services ...................................................................................................... 102 Directory listings .................................................................................... 228-234 Partners in Culturally Appropriate Care ................................................ 102 Daily Accommodation Payment (DAP)..........................................................72 Daily living in a nursing home ...........................................................................86 Day Therapy Centres.................................................................................................48 Directory listings ................................................................................................ 252 Deciding on a home .................................................................................................76 Definition of often used terms ............................................................. 146-147 Dementia support .................................................................................................. 139 Changed behaviours ........................................................................................ 140 Specialised support .......................................................................................... 140 Directory index......................................................................................................... 145 Aged care home listings ..................................................................... 156-202 Centre Based Care listings.................................................................. 246-251 Council reference index .................................................................................. 151 Culturally appropriate homes and services ............................. 228-234 Day Therapy Centres listings........................................................................ 252 Extra services listings ...................................................................................... 203 Home Care Packages listings............................................................ 214-227 In home care provider listings ......................................................... 235-245 Local Government Area (LGA) reference index ................................. 151 Organisation & Business index........................................................ 254-255 Products & Services listings ......................................................................... 253 Retirement accommodation listings ........................................... 204-209 Suburb reference index ....................................................................... 152-154 Supported & Assisted Living listings ...................................................... 202 Town reference index ........................................................................... 152-154 Disability...................................................................................................................... 104 End of life .................................................................................................................... 142 Palliative care in a nursing home ............................................................. 143 Residents with dementia .............................................................................. 143 Services to help at home ............................................................................... 142 Estate planning........................................................................................................ 133 Enduring Power of Attorney and Guardianship ............................... 134 Extra services ...............................................................................................................95 Directory listings ................................................................................................ 203 Financial advice ....................................................................................................... 122 Financial counselling ....................................................................................... 127 How an expert can help ................................................................................. 122 Paying for your care.......................................................................................... 122 Financially disadvantaged................................................................................. 105 Flexible restorative care .........................................................................................44 Frequently asked questions .................................................................................96 Home Care flow chart..............................................................................................18 Home Care Packages (HCP) ..................................................................................25 Approved providers .............................................................................................31 Are you eligible? ....................................................................................................28 Cost ...............................................................................................................................34 Directory listings ..................................................................................... 214-227 Exit fees ......................................................................................................................36 Home Care Agreement ......................................................................................31 How much you will pay .....................................................................................35 Package supplements ........................................................................................27 Priority ........................................................................................................................31
n n n n
n n n n n n n n n n n n n n n n n n n n n n n n n
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Home Care Packages (HCP) continued Quality and complaints .....................................................................................37 Self-managing your HCP ..................................................................................39 Services not provided .........................................................................................28 Services provided..................................................................................................27 Types of packages ................................................................................................26 Homeless ..................................................................................................................... 105 How to use the Aged Care Guide .........................................................................8 In home support ........................................................................................................19 Directory listings ..................................................................................... 235-245 LGBTIQ ........................................................................................................................... 105 Moving into a home.................................................................................................80 My Aged Care ...............................................................................................................13 Nutrition .........................................................................................................................57 Placement consultants ........................................................................................ 118 Case management ............................................................................................ 120 Choosing a placement consultant............................................................ 119 How a placement consultant can help .................................................. 118 Negotiate and advocate for you ................................................................ 119 Private home care......................................................................................................40 RAD and DAP explained .........................................................................................72 Refundable Accommodation Deposit (RAD)..............................................72 Regional Assessment Service (RAS)................................................................14 Assessment ..............................................................................................................14 Referrals .....................................................................................................................14 Regaining your independence ...........................................................................46 Resident agreement ................................................................................................91 Residential Care flow chart ..................................................................................60 Respite .......................................................................................................... 10, 43, 92 At home......................................................................................................................43 Centre Based Respite Care ...............................................................................43 Cost .......................................................................................................................44, 94 Eligibility....................................................................................................................43 Residential respite................................................................................................92 Restorative care ..........................................................................................................44 Retirement living............................................................................................10, 108 Choosing a village ............................................................................................. 115 Departure/exit fee............................................................................................. 112 Deposit or entry contribution ..................................................................... 111 Directory listings ..................................................................................... 204-209 Fees and charges ................................................................................................ 111 Finding the right village ................................................................................ 112 Ownership.............................................................................................................. 111 Types of villages.................................................................................................. 108 Vacating .................................................................................................................. 111 Rural & Regional clients...................................................................................... 105 Short Term Restorative Care ................................................................................44 Special needs groups............................................................................................ 104 Support at home .................................................................................................. 9, 19 Supported living ..................................................................................................... 106 Directory listings ................................................................................................ 202 Transition care .............................................................................................................46 Transport services......................................................................................................56 Useful phone numbers and websites.............................................................12 Veterans' support ...........................................................................................48, 105 Waiting for residential care..................................................................................75 Waiting lists .............................................................................................................75
n n n n n n n n n n n n n n n n n n n n n n n n n n n n
Call 1300 186 688 or email sales@dps.com.au
YOUR DPS SALES TEAM www.AgedCareGuide.com.au
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Matt
Ed
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Mari
www.DisabilitySupportGuide.com.au
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AgedCareGuide.com.au
Aged care explained Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what options are available to you. What is aged care?
Aged care is a term most easily understood as being nursing homes and home care. It may also refer to community services, specific health care services delivered in a day centre setting, assisted living options as well as products and equipment available to assist older people. Below you will find a brief description of what care options might be available to you, which will direct you to the different sections of the Aged Care Guide for more detail.
Support at home
If you want to stay in your own home but need assistance to continue living independently, there are numerous services available, both Government and privately funded, to help you manage better at home. You can choose to pay for help at home yourself or you can get support through Government funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCPs) program.
Life, as you like it ‘That’s Frank. He helps me with gardening and odd jobs around the place.’ We know it’s important to our aged care clients to have regular and familiar support workers. And that’s why we will provide a team you know you can rely on. Home Care Packages – Care for you, Designed by You. To tailor a home care package, call 1800 935 483 or agedcareservices@lwb.org.au
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Aged care explained
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Aged Care Guide
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Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance, and home maintenance. Basic assistance is offered through the CHSP. See page 20 for information about how the CHSP may be able to assist you. If your needs exceed the level of support offered though this program, then a Home Care Package can offer higher intensity support to help you stay at home. Find out more about HCPs on page 25. A comprehensive list of Government funded services is included in this Aged Care Guide as well as a wide range of private services.
Respite care
Aged care explained
Respite care offers the opportunity for both you and your carer to take a break for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and community care services in your own home, provided under the Commonwealth Home Support Programme (CHSP). See page 43 for more information about home and community respite care or page 92 for respite in a residential aged care facility.
Residential aged care
If you are no longer able to remain living independently at home, moving into residential aged care can ensure quality of life and comfort. Other names for residential aged care include aged care home, nursing home and aged care facility. These are all subsidised by the Australian Government. Entry into a Government funded residential aged care home requires an assessment by an Aged Care Assessment Team (ACAT). See page 61 for information about residential aged care, how to access it and what you may need to pay. There are also a number of non Government funded residential aged care homes, often referred to as supported and assisted living complexes. See page 106 for more information.
Retirement living
Retirement villages are not to be confused with nursing homes. They are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting. Generally, the land is owned by an operator and residents enter into a lease type arrangement so they can live there for as long as they wish. Daily care is generally not included but some providers may offer support services at an additional charge or this can be accessed separately through Government funded home support options. See page 108 for advice on retirement accommodation.
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Communities with Heart
Tulich was founded in 1995 but our story starts almost 30 years earlier. Maurice Tulich acquired land that was used to grow fruit and vegetables in Prestons from his grandfather. That land became the site of Blue Hills Village, the first community in a long-held Tulich family dream.
Today the Tulich family is involved in six prestigious retirement and aged care communities in New South Wales, each dedicated to the ongoing independence of every resident.
Our communities offer a seamless continuum of care, keeping couples with different needs together and eliminating the need for relocation in later life.
With four locations across NSW, we believe there is the perfect one just right for you. Please call us today at any one of our communities to find out more and start enjoying your retirement sooner.
OUR COMMUNITIES
The Royce and Royce Manor
Penrith – 02 4744 6000
TheRoyce.com.au
Kintyre Living and Lodge
Dubbo – 02 6884 2500
KintyreDubbo.com.au
Durham Green Village and Manor
Menangle – 02 4634 8000
DurhamGreen.com.au
Blue Hills Village and Manor
Prestons – 02 8784 2400
BlueHillsVillage.com.au
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Useful phone numbers and websites Advocacy
Health
Useful phone numbers and websites
ACT Disability, Aged and Carer Advocacy Service (ADACAS) 02 6242 5060 CarerHelp 1800 242 636
Carers Australia 1800 422 737 COTA ACT 02 6282 3777
COTA NSW 02 9286 3860
adacas.org.au carerhelp.com.au
Dementia Behaviour Management Advisory Service (DBMAS) 1800 699 799 dementia.com.au Dementia Support Australia (DSA) 1800 699 799 dementia.com.au
carersaustralia.com.au
National Continence Helpline 1800 330 066 continence.org.au
cotaact.org.au
dementia.org.au
cotansw.com.au
NSW Ageing and Disability Abuse Helpline 1800 628 221
ageingdisabilitycommission.nsw.gov.au
Older Person’s Advocacy Network (OPAN) 1800 700 600 opan.org.au Seniors Rights Service (NSW) 1800 424 079 seniorsrightsservice.org.au
Cultural
Ethnic Communities’ Council of NSW 02 9319 0288 eccnsw.org.au
National Dementia Helpline 1800 100 500 Seniors Health Card 13 23 00
serviceaustralia.gov.au
Legal
LawAccess NSW 1300 888 529 Legal Aid ACT 1300 654 314
lawaccess.nsw.gov.au
NSW Trustee and Guardian 1300 364 103
legalaidact.org.au tag.nsw.gov.au
Older Person’s ACT Legal Service (OPALS) 02 6205 3535 legalaidact.org.au/opals
Multicultural Communities Council of Illawarra 02 4229 7566 eccnsw.org.au
Public Advocate - ACT Human Rights Commission 02 6205 2222 hrc.act.gov.au/public-advocate
Translating and Interpreting Service 13 14 50 tisnational.gov.au
Other
Partners in Culturally Appropriate Care (PICAC) 02 4229 7566 picacalliance.org
Government
Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au
Service New South Wales 13 77 88
Assistive Technology Australia 02 9912 5800 Carer Gateway 1800 422 737
at-aust.org.au
carergateway.gov.au
National Relay Service 1800 555 660
infrastructure.gov.au
myagedcare.gov.au
Open Arms - Veterans & Families Counselling 1800 011 046 openarms.gov.au
service.nsw.gov.au
Seniors Card (ACT) 02 6282 3777
actseniorscard.org.au
Department of Veterans’ Affairs 1800 838 372 My Aged Care 1800 200 422
Public Trustee and Guardian (ACT) 02 6207 9800 ptg.act.gov.au
dva.gov.au
Services Australia - Aged Care Line 1800 227 475 serviceaustralia.gov.au
Services Australia - Carers & Disability 13 27 17 servicesaustralia.gov.au Services Australia - Medicare 13 20 11 servicesaustralia.gov.au Services Australia - Older Australians 13 23 00 servicesaustralia.gov.au
Seniors Card Service (NSW) 13 77 88 www.seniorscard.nsw.gov.au Seniors Information Service (NSW) 13 77 88 service.nsw.gov.au
NSW & ACT 2022
AgedCareGuide.com.au
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My Aged Care My Aged Care is a Government operated website and contact centre for people who would like Government support to access in home support, community or residential care. The service can help you find information about subsidised aged care options including the different types of Government funded services available, eligibility for those services, and the associated costs. To receive assistance, you, a family member, carer or client representative can register your details with My Aged Care and you will need to be assessed to access any Government subsidised services.
Visit myagedcare.gov.au or call 1800 200 422 for more information.
Referral code
Once you’ve been assessed and found eligible for services, whether they’re for a Home Care Package, Transition Care or to access a nursing home, you should be given a referral code. The service provider of your choice will need this referral code to access your information and manage the referral. They’ll be also able to access the funding allocated to you. The referral code is linked to the type of service you are eligible to access. If you need the support of multiple services, you will need multiple referral codes, one for each service. If you are not given a referral code make sure you ask for one so you can discuss your needs with your preferred service provider. A provider won’t be able to start charging you fees until they begin delivering services to you or you have accepted a place in an aged care home. If you have been found eligible for a Home Care Package there may be a wait time before a suitable package becomes available. In the meantime, you may be allocated an interim package at a lower level or choose to self-fund your supports. You will receive a letter from My Aged Care to advise you when you have been allocated an available package. To assist you in your search, an independent information source like the Aged Care Guide publications and the linked AgedCareGuide.com.au website can help. These resources give a comprehensive overview of all care options and care providers available.
My Aged Care
My Aged Care then assigns you with an Aged Care user ID and keeps a central client record which includes your assessed needs and the Government funded care services being provided.
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Regional Assessment Service (RAS)
Regional Assessment Service (RAS)
To access basic Government funded in home support under the Commonwealth Home Support Programme (CHSP) you need to be assessed by a RAS. The aim of the RAS is to ensure the services respond to you and your carers’ needs and support you in retaining or regaining skills that enable you to continue living independently in the community.
What services does RAS provide?
The RAS helps to identify you and your carers’ needs for support and your goals for greater independence and wellbeing. It provides in home, face to face assessments of new and existing clients/carers. RAS allows assessments to be conducted independently from service provision and ensures assessors consider the full range of options when responding to you and your carers’ needs and goals. Some of these needs may include assistive technology, therapeutic interventions, community care services or other support organisations. They liaise with other service providers, GPs/specialists and community support networks, and communication is made to make sure desired outcomes are achieved. RAS plans and coordinates exit and transfer to other appropriate service systems including Home Care Packages and/or residential care if required. The service also provides care coordination if you have multiple providers or more complex needs.
How the assessment works
An assessor from your local RAS will visit you for the assessment. They will ask you questions about your personal situation, health, and if you’re already receiving some support. The RAS assessment is a free service. You might like to have some support, a partner, relative or friend, present during the assessment. An interpreter can also be arranged. Together with the assessor you will work out a Home Support Plan detailing your needs and goals, and what services are needed to achieve those.
Referrals
The RAS team ensures your diverse needs are addressed through appropriate assessment, or can identify the need for other relevant assessments. After an assessment has been completed you should be given a referral code which you need to access services. Alternatively, RAS can make a referral to a CHSP provider following a discussion about the availability of appropriate services and a discussion with you about your preferences. Find out more about CHSP on page 20 or call My Aged Care on 1800 200 422 to request a RAS assessment.
NSW & ACT 2022
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Aged Care Assessment Team (ACAT)
This may be a Home Care Package (see page 25) provided to you in your own home or residential care in an aged care home (see page 61). The ACAT is staffed by doctors, nurses, social workers, occupational therapists and other health professionals.
How the assessment works
A member of your local ACAT will visit you in your home or in hospital to assess your needs. You will be asked a series of questions to work out how much and what sort of help you require with daily and personal activities, to determine the best care option for your situation. With your approval, the ACAT will also contact your local doctor to gain more information on your medical history to assist with the assessment process. There is no charge for the assessment as the ACAT is Government funded. Carers, relatives or close friends are encouraged to be involved in the discussion. The ACAT will discuss the result of its assessment with you and the options that would be most suitable and what is available in your area. If there is no package of the assessed level immediately available, you may be offered a package at a lower level or CHSP services to help you while you wait. While an ACAT cannot make recommendations about individual homes or community services, they can provide you with information to assist you to make decisions. If you are of non-English speaking background and require an interpreter, please advise the ACAT when making your appointment.
Referral code
If the ACAT considers you eligible for services, you will be given a referral code. The service provider of your choice will need this referral code to access your client record on My Aged Care and manage the referral. Make sure you ask for the referral code if you haven’t been given one.
Not satisfied with the ACAT?
If you have a complaint or are not satisfied with the assessment or recommendations, you should advise the person in charge of the ACAT. If you cannot reach an agreement, you can appeal the decision. You will be sent a letter by the ACAT explaining how you, or someone acting on your behalf, can appeal. Call My Aged Care on 1800 200 422 if you would like to organise an ACAT assessment.
Aged Care Assessment Team (ACAT)
If you are no longer able to manage at home without basic assistance, the ACAT helps you, and your carers, determine what kind of care will best meet your needs.
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Making every day the best it can be www.allity.com.au
Welcome to Allity Aged Care We are a network of 43 Homes located across Victoria, New South Wales, Queensland and South Australia. The collective experience of our local and national staff and management teams make us one of the most respected and established providers within the Australian aged care industry. We are committed to making every day the best it can be for everyone around us. This is all encompassing; in the way we provide individualised support for our residents’ ongoing health and wellness; the development of our staff and in our focus on building strong community networks. Proud to be called Home – every Allity Home is exactly what the name implies – a place where our residents can continue to share every day experiences with their families, make it their own and maintain active and rewarding lifestyles in a meaningful way.
Nestled in peaceful surrounds in Sydney’s South West, Bass Hill offers secure single and shared rooms in an intimate and homely environment. The Home has an unrivalled reputation for providing the highest standards of individualised care.
Bayside NSW Aged Care 136 Marconi Road, Bonnells Bay ( 02) 4973 6799 Bayside offers spacious single and shared rooms with a specialised dementia-specific neighbourhood. The Home features a variety of landscaped gardens for residents to enjoy and encourage social activity with friends, family and fellow neighbours.
B15706
When life’s day-to-day tasks become increasingly challenging, we have the expertise to help you or a family member make informed choices that best suits each individual’s circumstances. Whether the need is short-term assistance or long-term care, we look forward to providing you with the guidance and forward planning to make the transition to care with confidence.
Bass Hill Aged Care 119 Robertson Road, Bass Hill ( 02) 9644 6122
Making every day the best it can be | www.allity.com.au
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Beechwood Aged Care 3-17 Albert Street, Revesby ( 02) 8774 5400
Pemulwuy Aged Care 11 Pastoral Circuit, Pemulwuy ( 02) 8863 9000
Beautifully renovated one level residence offering its own hair salon and café, with spacious single and companion rooms, all designed with large private ensuites. A variety of sunny internal courtyards and gardens provide space to enjoy privacy or the company of friends and family.
Located 30 kilometres west of Sydney’s Central Business District, Pemulwuy is a brand new, purpose-built Home offering affordable Premium quality accommodation and an aspirational living environment and service offering unlike any other.
Brentwood Aged Care 28 Glebe Street, Parramatta ( 02) 9635 1114
Pendle Hill Aged Care 2 Wyena Road, Pendle Hill ( 02) 9631 1066
Located in the heart of Parramatta, Brentwood is renowned for its welcoming family-orientated atmosphere. The Home offers a selection of single and shared rooms and has a secure dementiaspecific neighbourhood for sensitive care needs.
Located in Sydney’s Western Suburbs, Pendle Hill has an unrivalled reputation for services to the community spanning 30 years. The Home offers all levels of permanent and respite care with a selection of single or shared rooms with courtyard views.
Calare Aged Care 124 March Street, Orange ( 02) 6362 2311
Redleaf Manor Aged Care 16 Flavelle Street, Concord ( 02) 8762 6000
Calare is an established Home, well known in the Orange community for its expertise in supporting people living with Dementia. Residents have the choice of single or shared rooms, all with an abundance of natural light.
Exquisitely renovated and extended, Redleaf Extra Service Home is a statement of luxury in the quality of finishes and furnishings. The modern design and integration of technology work together to meet the needs of our residents today and beyond.
Coastal Waters Aged Care 100 The Wool Road, Worrowing Heights ( 02) 4443 0077
Rosemore Aged Care 18 Kingsgrove Road, Belmore ( 02) 9718 6156
Situated near the shores of Jervis Bay on the NSW South Coast, residents enjoy the inviting environment of seaside living. The Home offers single and shared rooms all designed with ensuites. A secure dementia-specific neighbourhood provides support for residents in need of specialised care.
A well established Home in Sydney’s South West, Rosemore has a strong reputation for providing the highest level of individualised care. The Home offers a selection of shared rooms for those preferring companionship and social interaction.
Greenwood Aged Care 9-17 Hinemoa Avenue, Normanhurst ( 02) 9372 3400
Willandra Aged Care 19-21 George Street, Marrickville ( 02) 9569 4117
Located in the leafy precinct of Sydney’s Upper North Shore, this aspirational Signature Home exudes sophistication yet projects the warmth and character of an elegant home. Greenwood offers a luxurious level of finishes and furnishings in your room and shared spaces like no other.
Centred around a sunny and charming courtyard, residents can enjoy their activities in a warm and tranquil atmosphere. The Home offers single and spacious shared rooms. Multilingual staff are on-hand to assist with the needs of non-English speaking residents.
Gosling Creek Aged Care 1503 Forest Road, Orange ( 02) 6369 9800 Gosling Creek is a newly designed Home in keeping with the traditional country homestead. The Home offers spacious single bedrooms designed with ensuites and direct access to courtyards or landscaped gardens.
Making every day the best it can be | www.allity.com.au
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AGED CARE GUIDE
Home Care flow chart
You may be placed on a waitlist until a package becomes available
Government subsidised care
At anytime! You Your family or carer
Placement consultant Contact My Aged Care 1800 200 422
Social worker Case manager Hospital discharge planner These professionals know the system really well and their help can make your search much easier. Other useful people:
More complex care
Entry level
ACAT
RAS
Local council
CENTRE BASED CARE
TRANSPORT
1, 2, 3, 4
Find a provider
DAY THERAPY CARE
HOME MAINTENANCE
Select any provider
Choose your preferred approved provider
SHOPPING
MEALS
Case manager, advisor or placement consultant
HCP
CHSP
Veterans' Affairs
In urgent cases you may be able to access care before a RAS assessment
Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au
Financial advisor Health fund
self-funded home care
OR
You can find someone to help you: Aged care advisor
OR
RESPITE
MEDICATION
SUPERVISION
SHOWER
PERSONAL HYGIENE
DRESSING
WOUND CARE
ALLIED HEALTH
ACAT Aged Care Assessment Team CHSP Commonwealth Home Support Programme HCP Home Care Packages RAS Regional Assessment Service
TRANSITION CARE
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Support at home
Depending on your personal situation and the level of assistance you require, you may be entitled to some basic in home support or more intensive support through a Home Care Package. After a hospital stay, the Transition Care Program might be able to assist in your recovery and to return home. Or you may need to access respite care to give your carer a short break from the caring role.
In home support To assist with your care needs is a Government priority, so you can continue living in the comfort of your own home where possible. Home care products and services range from assistance with daily chores to personal care, providing meals, transport assistance, as well as equipment such as a ramp, walking frame or shower rail to help you live independently in your own home. The Government continues to significantly increase support for home and community based aged care with particular integrated packages available. Private businesses also offer home care services.
Consumer Directed Care
Consumer Directed Care (CDC) gives you and your carers greater say about the types of care services you receive and the delivery of those services. All Home Care Packages are delivered on a CDC basis and the funding for a package is allocated directly to you instead of to the provider.
Support at home
To help you live independently in your own home and community for as long as possible, there are many home care products and services available.
Commonwealth Home Support Programme
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Providers are required to work in partnership with you to create a package of services that meets your goals and needs, and gives you the information you require. This information should assist in choosing the best provider for you, as well as changing providers if you need. CDC allows you to determine how much involvement you wish to have when managing your package. It also allows for more transparency around how your package is funded and spent. All home care services you receive should include ongoing monitoring and reviews from the provider to make sure your package is meeting your needs.
Commonwealth Home Support Programme (CHSP) If you want to stay in your own home, but need some help with daily tasks or require entry level care, the CHSP may be able to help. The CHSP combines four Government funded home support programs into one streamlined and simplified program. They are: Home and Community Care (HACC) program; National Respite for Carer Program (NRCP); Day Therapy Centres (DTC) program; and the Assistance with Care and Housing for the Aged (ACHA) program. To determine if the CHSP is the right program for you, you will need to be assessed by a Regional Assessment Service (RAS). See page 14 for more information. If you have more complex needs, a Home Care Package may be a better option. You can access similar services to the CHSP, coordinated and tailored to meet your specific needs (see page 25 for more details). Contact My Aged Care on 1800 200 422 to find out how you can arrange a home support assessment.
What is CHSP?
Subsidised by the Australian Government, CHSP is an entry level home help program if you are mostly – but not completely – able to live and cope on your own, and don’t yet need higher levels of support at home. The program can also help your carer. If your carer needs to attend to everyday activities, the CHSP can arrange for someone to help you while they are away.
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Home Care Residential Aged Care Retirement Living
NSW
Since 1911, not-for-profit RSL LifeCare has been developing connected and vibrant communities, for veterans and seniors with personalised care and services that suit your lifestyle. RSL LifeCare operates 27 Retirement Villages and 28 Residential Aged Care facilities, comprising of new and already established communities. We offer Home Care services across NSW and ACT, helping you stay independent and safe in your own home or one of ours. RSL LifeCare remains true to its mission – to provide peace, security and care to veterans and all senior Australians.
Call 1300 232 564 or visit rsllifecare.org.au
SERVICES WE OFFER INCLUDE: Home Care Retirement Living Residential Aged Care Veteran Services
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What types of services are provided?
CHSP services provided in the community may include:
Social support – social activities in a community-based group setting Transport – help to get out and about for shopping or appointments
Services provided at home may include:
omestic assistance – household jobs such as cleaning, clothes D washing and ironing
Personal care – help with bathing, showering, dressing, or toileting
ome maintenance – minor general repair and care of your house or H yard, for example, changing light bulbs or replacing tap washers
ursing care – a qualified nurse comes to your home and may, for N example, dress a wound or provide continence advice Some CHSP services can be provided either at a community centre or in your home, such as:
Food services – If you are finding it difficult to prepare meals,
services may include providing meals at a community centre, help with shopping for food, preparing and storing food in your home, and delivering meals to your home.
Allied health support services – If you have particular health
problems, for example with speech or walking, or need help with ongoing problems resulting from an accident or illness, you may be able to access allied health services such as physiotherapy, podiatry, speech therapy, occupational therapy and advice from a dietitian.
Who is CHSP for?
If you are 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person, are still living at home and need help to continue living independently, you or your carer could apply for home help services under the CHSP by contacting the My Aged Care contact centre on 1800 200 422.
In Home Services • • • •
Personal Care Social Support Meal Prep Domestic Assistance • Help with Transport
In Home Care Support
You are central to all we do! Commencing when you engage us, when we match you with a support worker and continuing as your circumstances change. WE ARE THE PREFERRED ALTERNATIVE
www.centralishomecare.com.au
Sydney Suburbs 02 8315 2811
CHSP
ome modification – minor installation of safety aids such as alarms, H ramps and support rails in your home
Aged Care Guide
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NSW & ACT 2022
Am I eligible?
You will need a home support assessment to determine exactly what help you need at home. The assessment will be done by a representative of the Regional Assessment Service (RAS). A local RAS assessor will look at your ability to cope with various activities in your daily living. Together you will be able to work out what sort of help and how much you need, and what it might cost. Go to page 14 to read more about RAS assessments.
Urgent needs
CHSP
If you’re in a situation where you have an urgent need for home support services and your safety would be at risk if those needs are not immediately met, it may be possible to receive CHSP services before you have been assessed by a RAS. This only happens in exceptional circumstances and is only for a limited time until an assessment can be organised to determine long term care options. Services generally considered to relieve an urgent need for care include nursing, personal care, meals and transport. It will depend on your personal circumstances whether you’ll be able to receive interim services before an assessment. Call the My Aged Care contact centre on 1800 200 422 to find out more.
Who pays for CHSP services?
CHSP is subsidised by the Government, however, there generally is still a fee for each service. You are encouraged to contribute towards the cost of your care if you are able to do so. The amount you contribute depends on the type and number of services you require and can differ from one service provider to the next.
ADS CARE (Aged & Disability Services) provides care support services to elderly, adults living with a disability or illness and families requiring a helping hand. ADS CARE is family-orientated and takes a strong personcentred approach and are committed to helping people live independently in their own homes with dignity and comfort.
· · · · ·
Personal Care Meal preparation Transport Community access In-home respite
· · · · ·
Dementia & disability care Sleepovers Household & domestic support Palliative Care Support Support Coordination
Greater Sydney & Mid-Western Sydney
24 / 7
SERVICE
02 8677 0093 · info@adscare.com.au · www.adscare.com.au
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How much you pay is discussed and agreed upon between you and your service provider. The rate is set before you begin receiving the relevant services. If you are receiving multiple services from one or more service providers and these services overlap, it may be possible to ‘bundle’ the cost for these services. To find out specific costs you should contact your service provider.
Pre-1 July 2015 HACC, NRCP, DTC and ACHA clients
If you accessed Home And Community Care (HACC), National Respite for Carers Programme (NRCP), Day Therapy Centres (DTC) or Assistance with Care and Housing for the Aged (ACHA) prior to 1 July 2015, you may retain access to these services or equivalent CHSP services until other suitable services become available, or until the service is no longer required. You can find CHSP funded services starting on page 235 of the directory section or online on AgedCareGuide.com.au .
Home Care Packages A Home Care Package (HCP) provides services that will help you to remain at home for as long as possible, as well as giving you choice and flexibility in the way that the care and support is provided.
Home Care Packages
Some organisations may charge a set fee for their services, while others may ask for a voluntary donation, charge a membership or subscription fee.
There are four different levels of packages to support people with varying care needs, ranging from Level 1 support, if you have basic care needs, to Level 4, which can support you if you have high level care needs.
Looking for independent advice?
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Home Care Packages
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The HCP is allocated to you personally which gives you more control over the services you receive and who delivers those services. Once you have been allocated a HCP you can contact any preferred approved service provider to give you the care you need.
Types of packages available
There are four types of packages delivering different levels of care:
1 Level 1 supports people with basic care needs 2 Level 2 supports people with low level care needs 3 Level 3 supports people with intermediate care needs 4 Level 4 supports people with high level care needs
The same type of care and services are provided under each HCP level, however, the amount of funding is different depending on what package is allocated to you. The hours of care are increased at each level of care; more hours of care and services are delivered under Home Care Package Level 4 compared to Level 1. The ACAT assesses the types of care needs you may require. Someone eligible for Levels 3 and 4 HCPs will be eligible for higher levels of residential care if they were to apply for it. If you are receiving care services through the previous Community Aged Care Package, Extended Aged Care at Home or Extended Aged Care at Home Dementia packages, you will continue to receive these services, but they will have a different name.
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Package supplements are available with any of the four levels of Home Care Packages to help with the cost of meeting specific care needs. For example the Z Dementia Supplement is for people with dementia and the R Veterans’ Supplement for veterans with an accepted mental health condition. Some packages can be specifically for people who are e financially or socially disadvantaged, people with Y housing needs or at risk of homelessness, or for people who live in t rural, remote or isolated areas.
Some providers might cater for people with a certain g cultural background or have staff that speak a foreign language.
Your care provider will apply for these subsidies and ensure you meet the eligibility criteria. For a list of HCP providers, see pages 214 –227.
What services are provided?
Home Care Package services are based on your individual needs.
Your provider coordinates the care and services to support you at home and these are agreed between you and your provider. Services may include:
ersonal assistance with bathing or showering, personal hygiene and P grooming, dressing, toileting, and mobility
ssistance with communication, including assistance to address A difficulties arising from impaired hearing, sight or speech, or lack of common language. Can also assist with the fitting of sensory communication aids, checking hearing aid batteries and assistance in using the telephone omestic assistance for household jobs like cleaning, clothes D washing and ironing
Home Care Packages
Package supplements
ood services such as preparing meals or having meals delivered, F assistance with using eating utensils and assistance with actual feeding, and providing enteral feeding formula
It's
time to
liveQetter
It's time for home care that doesn't just provide services, but improves your life. From cleaning & transport to pet care & yoga, we can help you stay independent and connected with family and friends. We're rethinking home care. Isn't it time you did? Call your local Care Coordinator on 1800 530 530 to access home care services or visit livebetter.org.au
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ursing services, including dressing wounds by providing bandages, N dressings and skin emollients, as well as continence management and assistance in using continence aids and appliances Assistance in taking your medications
roviding mobility equipment such as crutches, walking frames, P wheelchairs and mechanical devices for lifting, bed rail slide sheets and pressure relieving mattresses, and assistance in using those aids Home maintenance for care of your house or garden
odifications to the home, like installing safety aids such as alarms, M ramps and support rails and advising on areas of the home that pose safety risks and suggesting solutions to mitigate those risks Transport and assistance for appointments or social activities
Home Care Packages
ncouragement to take part in social and community activities that E promote and protects your lifestyle, interests and wellbeing
Services / items not provided?
The following services or items are not included in a package in any of the four levels of home care: Using the package money as a source of income for the consumer Purchase of food, except for enteral feeding requirements
Paying for accommodation such as assistance with home purchase, mortgage payments or rent ayment of fees or charges for other types of care funded, or jointly P funded, by the Australian Government ome modifications or capital items that are not related to the H consumer’s care needs Travel and accommodation for holidays
ost of entertainment activities, such as club memberships and C tickets to sporting events
ayment for services and items covered by the Medicare Benefits P Schedule or the Pharmaceutical Benefits Scheme Gambling activities
Are you eligible?
To receive a Home Care Package you will need to be assessed by an Aged Care Assessment Team (ACAT). The ACAT helps you, and your carer, determine what kind of care will best meet your needs when you are no longer able to manage on your own. A member of the team, which may include a doctor, nurse, social worker, and/or other health professional, will meet with you to assess your care needs and how well you are managing at home. They will identify the right services for your needs and the level of care you require. The ACAT will give you a letter stating the types of subsidised services you have been approved for and might also put you in contact with organisations in your area that can deliver these services. For more details about ACAT go to page 15 or call 1800 200 422 to organise an assessment.
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Supporting your independence Why Anglicare? For over 75 years, Anglicare has helped older people remain independent through providing quality in-home care services. We are honoured to be invited into our client’s homes, and we don’t take this opportunity lightly. We employ care workers with heart, who are carefully selected and expertly trained and supported by Anglicare. We understand that everyone’s needs are different, so we offer a wide range of personalised home care services across Greater Sydney, Illawarra, New England and the South Coast including:
Meal support
Housework and home maintenance
Transport services
Pet care
Personal care
Dementia care
Respite and social support
Cognitive programs
Shopping support
Products & home modifications
Pastoral Care
Nursing & allied health
Anglicare Social and Wellness Centres
• Frenchs Forest • Glenhaven • Jannali
• Longueville • Malabar • Minto
Call 1300 111 278 anglicare.org.au/at-home
• Penrith • Richmond • Rooty Hill
• Sadleir • Tamworth • Mt Ousley
• Whalan • Winmalee • Wollongong
ANG6937
Our centres provide fun days of planned activities for older people, and a respite break for carers. Offering warm, comfortable and friendly environments, we have 15 centres located across Greater Sydney, Illawarra and New England:
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Better together
There are some places that make you feel comfortable as soon as you arrive, because it’s like coming home. When you’re part of our Wellbeing Communities, we take care of the small things that lift you up so you can focus on reaching your goals. Because when we’re together, we’re better.
To find out more, visit: australianunity.com.au/aged-care
NSW Wellbeing Communities
Constitution Hill Aged Care
Sienna Grange Aged Care
Set amongst landscaped gardens, this purpose-built residence has been designed to offer you a comfortable lifestyle at whatever pace you choose.
Located in the beautiful coastal town of Port Macquarie, this brand new architecturally designed residence is ideal for those who love open space and fresh air.
3 Centenary Avenue, Northmead NSW 2152 1300 294 518
32 Oxley Drive, Port Macquarie NSW 2444 1300 290 598
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Priority
Access to Home Care Packages is managed through a national pool of all available packages. After approval for a HCP you will be placed in a ‘queue’ until a suitable package becomes available. This may take a number of weeks or even months. Your place in the queue will be determined by your personal needs and circumstances and the time you have been waiting for care since your assessment. When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice.
You can request an extension, for example if you have trouble finding a service provider, but if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.
Approved providers
An organisation that has been approved by the Government to provide aged care services is called an approved provider. The Government will pay your approved provider your allocated funding so they can pay the carers and any other bills. An approved provider can manage your care, liaise with you about your preferences, requirements and care plan but it doesn’t have to be the provider delivering your care. It is important to know that even though a HCP can only be managed by an approved provider, the care can be delivered by any provider, even one that is not supported by the Government. This gives you more choice as to who delivers your care.
Home Care Agreement
This agreement is made between you and your provider and covers information such as the care and services you will receive and how much they will cost. Your provider may work with you to develop a care or service plan that is based on your needs. The care plan you agree to should include: The exact types of services you will receive Who will provide which services ow much involvement the service provider will have in managing H and coordinating your services When your services are delivered
Any exit amount the provider will charge to cover administrative cost if you decide to take your package elsewhere or cease care
Home Care Packages
You have 56 days from the date you were assigned a package to find a provider and commence services.
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Dream team Each of our residents’ have spent a lifetime developing unique and special charactaristics. To make them feel right at home, our incredible carers tailor their activities to ensure each resident’s individual needs are catered for, no matter what time of the day it is. This is all part of our own Relationship-First Approach, that celebrates friendship and trust.
Book a private tour Call 1300 ARCARE or visit arcare.com.au
Circle of trust When you join an Arcare community, you’ll experience our unique Relationship-First Approach, that is centred around the needs of the resident, and is driven by valuable inputs from the resident, their family and a dedicated group of carers. This commitment to continuity of care fosters great communication, friendships and trust.
Book a private tour Call 1300 ARCARE or visit arcare.com.au
Huntingdon Gardens Aged Care Modern NEW residential aged care in Heart of St George area Register your interest now — (02) 9597 1655 or (02) 8080 3850 info@huntingdongardens.com.au
www.huntingdongardens.com.au
Huntingdon Gardens has been providing lifestyle assistance and care in a warm, open and friendly environment for over 45 years. Our facility offers Assisted Living Residential Care and Assisted Living Dementia Specific Care and Extra Services in compliance with the highest standards. Beyond just being a place of residence, we pride ourselves on creating and providing a personal and home-like environment. We offer not only physical assistance but also fulfilling your EMOTIONAL and SPIRITUAL NEEDS. At Huntingdon Gardens, you can continue to enjoy life to the fullest:
•
Our residents have the freedom to enjoy a variety of leisure activities, such as weekly sports day, music therapy and chore Thursdays, as well as access to services like a Café with a beautiful alfresco dining area
•
State-of-the-art gymnasium with a range of fitness and wellness equipment
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In-house cinema featuring a 130 inch screen powered by the latest in projection technology – movie sessions will run daily
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In-house theatre equipped with premium acoustic and surround sound technology for special events and entertainment
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Pain and wellness clinic staffed by a registered physiotherapist and exercise physiologist
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Convenient on-site pathologist and pathology collection equipment
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Private dining room (function room) which residents and visiting friends and families can book for private functions like birthday celebrations
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Beautifully designed gardens and courtyards with resting areas throughout the facility
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Reflection room or chapel to provide all residents the freedom to practice their religious beliefs
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Innovative German designer porcelain tableware (Schönwald Donna Senior range) specifically designed for seniors to aid dining mobility, coordination and enjoyment
•
Luxury mini Coach for regular outings
Register your interest now, Call Director of Nursing Feng Ph: 0419 694 677. We provide 24/7 care in this ‘state of the art’ facility. Offering entertainment, leisure and lifestyle in a safe environment. Proudly Managed by Trinity Management Services P/L
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Mortdale In the Heart of the St George Area
Ferndale Gardens has been designed to provide lifestyle assistance and care in a comfortable and well appointed environment. Our emphasis is to maintain the dignity and independence of each individual within a personal and homelike atmosphere. Professional qualified staff ensure the best nursing and personal care 24 hours a day.
Design features • Café and Gift Store • Hairdressing salon • Gymnasium • Cinema/kiosk • Function room • Consultants room • Chapel • Library
• Laundry • Luxury mini bus • Mini bowling green • Mini golf • Quality on site chefs preparing nutritious meals • Physiotherapy, speech therapy, diversional therapy and podiatry • Tai chi • Social activities • Religious services • Bus and shopping outings • Generous single or twin suites are fully air conditioned and have a private ensuite • Kitchenette and bar fridge • Wall mounted televisions • Electric beds • Private telephone and internet access
FERNDALE GARDENS Director of Nursing: 02 9570 5555 @ Ferndale Gardens 33 Jersey Avenue, Mortdale 2223 E admin@ferndalegardens.com.au Proudly Managed by Trinity Management Services P/L
• LOW CARE • HIGH CARE • DEMENTIA CARE • RESPITE CARE • EXTRA SERVICES
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How much will it cost?
The Government covers most of the cost of care but your provider may ask you to contribute towards the cost of delivering your services, if you can afford to do so. Depending on the Home Care Package level you are eligible for, the Government pays your approved provider a subsidy toward the cost of your care. This amount is calculated daily and paid monthly to the provider. The Government contributes the following amounts to each person receiving a Home Care Package (20 September 2021 rates): Home Care Package
Daily subsidy amount
Annual amount
Level 1
$ 24.73
$ 9,026.45
Level 2
$ 43.50
$ 15,877.50
Level 3
$ 94.66
$ 34,550.90
Level 4
$143.50
$ 52,377.50
This amount may be supplemented with an additional payment for people with higher care and specialised support needs such as a Dementia, Veterans’ or Housing supplement. Rates are reviewed generally in March and September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if you are part of a couple.
Your approved Home Care Package provider for genuine self-management. With a low package management fee of just 15%. By choosing to self-manage with HomeMade, you’ll enjoy: ▶ Decision-making power over services you choose ▶ Choose and build relationships with support workers you feel comfortable with ▶ You decide how to spend your funds, which service providers to engage and the cost that works for you For many older Australians, simply knowing who’s coming into their home each day is reason enough to self-manage.
To find out more, visit homemadesupport.com.au or simply call our friendly team on 1300 655 688.
Any Government funding you receive will be paid directly to the provider who can spend the funds on the items you both agreed to in the Home Care Agreement. After commencement of your package, you will receive a monthly statement of income, expenditure and the balance of funds enabling you to see how the money is being spent.
How much you will pay
A provider may charge the maximum basic daily fee for a Home Care Package depending on what level you have been given. Maximum fees for each level currently are (1 January 2022 rates): Home Care Package
Maximum basic daily fee
Fortnight amount
Level 1
$ 9.88
$ 138.32
Level 2
$ 10.44
$ 146.16
Level 3
$ 10.74
$ 150.36
Level 4
$ 11.02
$ 154.28
There may be additional benefits available depending on your personal circumstances, contact My Aged Care on 1800 200 422 for more details. If your income is higher than the Age Pension you may be required to pay extra for your care. How much extra depends on your income and unavoidable expenses, such as pharmaceutical bills, rent, utilities and other living expenses.
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However, the maximum amount you can be asked to pay over the maximum basic daily fee for a HCP, is up to 50 percent of your income exceeding the maximum base rate of the Age Pension. As of 20 September 2021 the Age Pension amount is $882.20 per fortnight for a single person. You need to negotiate the costs with your provider. These costs will be agreed upon and fixed in your agreement before you receive any aged care services. This is your legal agreement with your service provider. No full pensioner will pay an income tested care fee and no part pensioner will pay an income tested care fee greater than $5,758.45 per annum (1 January 2022 rates). If you have an income of more than $54,990 per year, you will pay an income tested care fee on a sliding scale up to a total of $11,516.92 per annum. However, no one will pay more than $69,101.75 in an income tested care fee over their lifetime (1 January 2022 rates). Your assets, including the family home, are excluded from the means testing arrangements for home care.
Exit fees
HCPs are portable which means that if you are moving to a different area or if you’re not happy with a provider’s services, you can simply take your package and any remaining funds with you to a new provider.
If you decide to change providers, the provider may charge you an exit fee to cover any administrative cost, which will be deducted from any unspent funds.
This is the amount that is ‘left over’ in your HCP budget and it will move with you to a new provider.
If you no longer require your HCP, these unspent funds will be returned to the Government. Exit fees may vary between providers and the amount should be clearly stated in the Home Care Agreement between you and the provider.
Quality and complaints
The Australian Aged Care Quality and Safety Commission is responsible for the review of aged care services including Government subsidised home care services. As an independent body, the Commission manages the accreditation of residential aged care services and the quality review of home care services across Australia. It evaluates these services against the set Aged Care Quality Standards. The Commission is committed to promoting continuous improvement of aged care and ensures that quality and other reporting by service providers is streamlined while supporting accountability information and confidence for consumers. If you are concerned about the care or services you are receiving, it is recommended that you first try to resolve any issues with your service provider.
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In-home, Social & Lifestyle Support Just Better Care supports older Australians to liveindependently and confidently within their own home and local community. Whether it’s help with everyday tasks, or a Home Care Package, Just Better Care can deliver customised support that’s just for you.
Community participation
Personal care
Travel & transport
Dementia support
In-home nursing
Respite for carers
Domestic assistance
Overnight support
Post-hospital Palliative support care support
Contact your friendly, local team today. Call 1300 587 823 | justbettercare.com
Choose a Home Care Provider just for you - Scan our guide.
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Do you have a Home Care Package? By choosing to self-manage, you can join the many thousands of older Aussies using the Mable website to connect directly with independent support workers. With Mable, you’re able to:
Choose your independent support workers
so you’ll always know who’s coming into your home.
Choose which services you need
from the wide range people offer through the website.
Choose when you receive those services so you can fit support around your schedule.
Choose with confidence
knowing all workers have the relevant Police and reference checks. Better still, you could get up to double the hours of care by self-managing.
To learn more about the benefits of self-managing and how to get started, scan the QR code or visit mable.com.au
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If you feel you are not being heard or need help to address the issue, you can contact an aged care advocacy service to help you.
Self-managing your Home Care Package The person who knows best about you and your needs, is you. Living independently your whole life, it makes sense that you might want to maintain that control by self‑managing your Home Care Package (HCP). You may decide to organise and manage the coordination of your own supports in your package rather than utilise a case manager that would commonly deal with your package and direct the care and support you receive. As a consumer, you have every right to exercise that freedom to selfmanage your package.
Some people who self-manage their own package find they have more choice and control over their HCP than before.
Additionally, people who self-manage their care can cut down on the administration costs and case management fees that they would normally have to pay. This means more of your package funding can go towards the care and services you require.
When you self-manage your HCP, you get to choose an approved provider, pick and manage your support workers, decide when you want to receive these services and negotiate how much you pay for the provided services. Choosing to self-manage your own package doesn’t mean you are doing this all by yourself either. The provider you choose will assist you in receiving the correct care and services.
Your provider has an obligation to provide you with all the information you need to successfully self-manage your HCP and support you through the self-managing process.
You will work in partnership with your provider to decide on how involved you want to be when it comes to managing your care. This means you can set boundaries and expectations with your provider on what they should be covering and what tasks you will be organising. When considering self-management of your package, you need to consider whether you have the time and energy to undertake this role.
For instance, if you have been diagnosed with dementia, it may not be the best option for you. However, you can ask your partner or loved one to self-manage your package on your behalf. It is important to keep in mind that some providers may have policies around self-management, so you should definitely shop around and enquire with providers about how they support clients who wish to self‑manage their package.
Self-managed Home Care Package
If the matter is not resolved you can make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .
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Private home care
Rather than a Government funded service, you may choose a private home care provider. Maybe this is more cost effective for you or there is a waitlist for the Government service you are trying to access. Private providers deliver the same types of services as Government funded providers. Private home care services are arranged directly between you and the service provider. You pay for all the services provided and there is no Government subsidy.
Private home care
There is no limit to the number of hours of care provided each week and you can generally increase or decrease the time as your requirements change. With an agreed notice period you are not required to pay for shifts you do not require. While private home care may seem expensive you may find that it is more cost effective than other institutional alternatives. There is a wide variety in the level of quality and cost of home care companies. When considering private home care services here are some things to investigate and ask: Does the provider service your area or do they outsource? Is it independent or part of a franchise? Do the owners / operators have experience in home care? Does the company have appropriate insurance? o they have a Service Agreement? It is important so that there’s no D misunderstanding about the service and cost to be provided. Are they flexible? After all, it is all about you. Do you get to decide what times and days suit your needs? I s there a criminal background check performed prior to employment with an agency? How do they determine appropriate staff for your needs? I s it possible to interview potential carers and make a selection after those interviews? o they have male/female workers and can they cater for specific D cultural backgrounds? And what is the minimum shift length? ho will be working in the home? Will there be regular staff W providing continuity of care or do they change shifts around? I s there a professional staff member, such as a Registered Nurse, that provides a plan to meet the needs of the client? Who is the organisation’s main contact for you? hat additional support is offered within the cost of your care? W For example, are they available 24-hours a day, seven days a week. You’ll find a list of In Home Care service providers from page 235 in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.
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There’s more to the ontefiore xperience Choose the support and services you need to live with choice, dignity and wellbeing from one of Australia’s leading aged care specialists – trusted Residential Care for respite and permanent stays, flexible Help at Home and our new luxury retirement living development, M by Montefiore. Residential Care Award-winning Montefiore Residential Care campuses in Randwick, Woollahra and Hunters Hill offer private, ensuite rooms, beautiful grounds, silver service dining and an extensive program of wellness and leisure activities. Quality care and clinical services include 24/7 nursing cover and staff ratios up to double the industry average. Permanent and respite accommodation ranges from low-level to innovative dementia support and nursing home care.
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Help at Home Help at Home by Montefiore offers you choice and industry leading care in the comfort of your own home – household support, qualified nursing care, allied health including physiotherapy and occupational therapy, companionship and more. Whatever your budget or needs, we will provide your own Care Coordinator to put together an individually tailored program for government subsidised Consumer Directed Care (CDC) and NDIS packages and private fee-for-service options.
R E S I D EN T IA L CA R E
1800 978 711
MONTEFIORE.ORG.AU
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A well earned rest Taking some time off from caring is crucial and known as ‘respite’. Respite can be provided in your own home, a community setting or an aged care home. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and by community care services under the Carer Gateway. Accommodation and services include: day care centres that provide respite for a half or full day; i n home respite services, including overnight, home and personal care services; a break away from home with a support worker; r espite for carers of people with dementia and challenging behaviours; r espite in an aged care home or overnight in a community setting; and respite for employed carers and for carers seeking to return to work.
Eligibility
Access to respite care is based on priority and need. For respite care in your home or in a day care centre, the respite service provider or the Carer Gateway will assess whether you and your carer are eligible. The amount of care you receive will depend on your needs and the availability of respite care services.
Centre Based Respite Care
Caring for an elderly or frail loved one can be difficult and a well deserved break is often needed. Centre Based Respite Care (CBRC) can provide this respite service to carers, offering individualised social and recreational activities. Through CBRC, you can also attend day programs which may include excursions, outdoor/indoor activities, or holiday programs. Trained respite workers often undertake client assessments. Need based programs are then developed with you and your carer to help enhance your quality of life. All centres are staffed by a qualified coordinator and experienced CBRC community workers. Experienced staff can assist with information and access to other services.
Respite at home
activity programs;
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Cost
There is no charge for assistance provided at Carer Gateway, however, individual service fees may apply. Community based respite services charge fees according to the type of service being used and your ability to pay. For more information contact the Carer Gateway on 1800 422 737. Your call will automatically be directed to your nearest State or Territory provider. Read more about accessing respite in an aged care home on page 92.
Flexible restorative care
Flexible restorative care To help regain your independence if you have not been admitted to hospital, the Government has introduced a flexible care option. You may benefit from the Short Term Restorative Care (STRC) program if you have been sick or had a fall and your mobility is temporarily impaired. The program focuses on regaining wellbeing over a short period of time, with a maximum of eight weeks. Federal Government created the program to reverse or slow functional decline in older people and help improve their health and wellbeing through the time-limited service. The ultimate aim is to avoid you having to access ongoing in home care services or residential care. A team of professionals would provide the service to help you adjust to the differences in your abilities. This could involve activities and exercises that will benefit your mobility or could result in home modifications to make everyday tasks more manageable. Services can be delivered at your home, in a nursing home or a combination of both. You may need to pay a small fee, although you won’t have to pay an accommodation payment if you receive STRC in a nursing home setting. You do need an assessment to access the program. This assessment is done by the Aged Care Assessment Team (ACAT) and is only valid for six months. You can access the STRC program twice over a 12 month period. Read more about ACAT on page 15 or call My Aged Care on 1800 200 422 for more information about STRC.
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RSL LifeCare's friendly and experienced local team are dedicated to providing you with a choice of home care services. We deliver tailored services to meet your specific needs, allowing you to maintain your independence and a healthy body and mind.
Cleaning
Shopping
Transport
Personal Care
Home Nursing Care
Gardening
...And many more services to choose from to cater for your needs. To find out more information about our Home Care services contact us today.
Call 1300 853 146 or visit rsllifecare.org.au
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Regaining your independence To help improve your independence and confidence at the end of a hospital stay, the Transition Care Program provides short term support and assistance. The Transition Care Program is goal oriented, time limited and therapy focused care which can be delivered in your own home or in a home like ‘live in’ setting, which may be an aged care home. To be eligible for transition care, you must be an in‑patient of a hospital and have been assessed by the Aged Care Assessment Team (ACAT). Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks if assessed as requiring an extra period of therapeutic care. Seven weeks is the expected average of support.
Transition care
Services
Transition care is delivered by approved providers who will offer a package of services including a range of low intensity therapy services and nursing support and/or personal care services. Low intensity therapy services may include: counselling and social work dietetics
occupational therapy
physiotherapy
podiatry
speech therapy
Personal care services may include:
help with showering and dressing
assistance with eating and eating aids managing incontinence
transport to appointments
help with mobility and communication
Fees
You may be charged a contribution fee to cover the cost of your transition care. Talk to your provider about what fees apply and how much you need to pay. For transition care received in your own home, the maximum amount is currently $11.02 per day (1 January 2022 rates), which is 17.5 percent of the single Age Pension. For care delivered in a ‘live-in’ setting, such as a residential aged care facility, the maximum amount you can be asked to pay is $53.56 per day, or 85 percent of the single Age Pension (1 January 2022 rates). Access to transition care is decided on a needs basis and not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more about how to access the transition care program. Aged care homes offering transition care beds are listed in the residential aged care tables from page 156.
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Centre Based Care services Centre Based Care (CBC) offers care in a ‘centre’ setting and may include structured group activities designed to develop, maintain or support the capacity for independent living and social interaction. CBC provides the perfect setting to meet new people, and feel connected and engaged with your local community. There are various, individualised CBC services offered to you, as well as your carers.
ocial support provided in a group setting through structured and S diversionary activities roup excursions/outings conducted by centre staff but held away G from the centre Light refreshments as well as meals ransport associated with getting to and from the centre as well as T for outings/excursions/day trips Respite for carers Overnight care Allied health services
What can I expect from CBC?
The programs organised by CBC service providers aim to provide you with companionship and entertainment, while enhancing your quality of life and stimulating you emotionally, mentally and physically. The centres may also focus on health and wellbeing by providing daily exercise programs and access to allied health needs such as diversional therapy, occupational therapy, access to podiatry, and physiotherapy. Some centres may provide meals and a range of other services such as hairdressing, social support or continence and toileting support. Interactive activities at these centres may include arts and craft, cooking, history, gardening, self help, and mutual problem solving. Types of CBC services available include day care, dementia day care, overnight respite, dementia groups, social groups, and respite care. CBC fees and charges may vary from centre-to-centre, with some CBCs charging a daily fee to cover everything from transport to group excursions/outings, and meals or light refreshments. Ensure you enquire about the fees and charges involved before using CBC services. For a list of CBC services, see pages 246 –251.
Centre Based Care
Some of the types of CBC services offered by some providers across Australia may include:
Day Therapy Centres
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Day Therapy Centres Day Therapy Centres (DTC) offer services to older people living in the community and residents of Government funded aged care homes. There are more than 140 Day Therapy Centres Australia-wide offering: physiotherapy
social work
speech therapy
transport to and from the DTC
diversional therapy
and many other services.
occupational therapy
podiatry
preventative and/or personal therapies
food at the DTC
DTC can assist to either recover or maintain a level of independence. Generally, the DTC will develop an agreed care plan for you and this may include recommendations for therapy and referrals to other service providers where necessary. You may be required to pay a small negotiated fee for services, however, if you are unable to pay you may not be refused access to DTC services. If you find yourself in need of therapy service like those listed, you will need to find out if you’re eligible via RAS assessment. Call My Aged Care for an assessment, ask for a referral code, and then choose the DTC you want. You’ll find a list of DTC on page 252 of this Guide.
Veterans’ support
Veterans’ support
If you are a veteran, war widow or widower, you may be in line to receive extra help in your home from the Department of Veterans’ Affairs. If you are having a hard time doing the regular household chores, struggling to get in and out of the shower or bath safely, or if you just can’t manage the gardening or household maintenance, then the Veterans’ Home Care (VHC) program could organise people to help you. The VHC program offers a range of services including domestic assistance, personal care, safety related home and garden maintenance, or respite care in your own home or residential care facility. If you have specific medical care needs or need more intensive assistance, a nurse from the Community Nursing program may be able to help you stay in your own home for longer. Services may include medication management, wound care or hygiene assistance. To receive these services, you need to be referred for an assessment by an appropriate health professional. This could be your GP, a treating doctor in hospital, a hospital discharge planner or a VHC assessment agency. So if you’re a veteran or a war widow or widower please call the Veterans’ Home Care line on 1300 550 450 to find out what support services are available to you and how you can access them.
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Community Visitors Scheme Older Australians experience high rates of loneliness and social isolation but there are different initiatives to improve social connectedness and encourage interaction in the community.
The initiative from the Department of Health uses volunteer visitors to meet with people through the CVS on a regular basis to provide friendship and social inclusion. The service focuses purely on companionship, and the volunteer will not provide personal assistance like cleaning, personal care, or nursing. The CVS improves quality of life to all involved with the program and has been proven to combat loneliness and isolation occurring in residential aged care or at home. Older people who would benefit from the CVS include people who have little contact with family or friends, are isolated from their own culture or heritage, have issues with their mobility which prevents them from participating in social activities, or other personal issues that might make it difficult to engage socially.
What service is provided?
A volunteer will visit at least once a week for an hour. The CVS tries to connect like-minded individuals and recipients with similar hobbies, interests and likes to facilitate a good friendship. There are a number of different types of volunteer visits under CVS: residential volunteer visits a participant for a one-on-one visit at a A residential aged care facility. roup residential volunteers visit a small group of residents at G a residential aged care facility who have similar interests, like gardening or knitting. home care volunteer visits a CVS recipient with an approved Home A Care Package at their home once a week for one-on-one interaction. Volunteers are not visiting to monitor your standards of care from your aged care service provider, be involved in any of your financial affairs, or provide any form of nursing or personal care. Think of your volunteer visitor as a dear friend that has come over for a cup of coffee and a chat. In NSW and ACT, the scheme is coordinated by the Southern Migrant and Refugee Centre (SMRC). For further information, visit their website, smrc.org.au/community-visitors-scheme, or call 03 9767 1900.
Community Visitors Scheme
One example is the Community Visitors Scheme (CVS), which targets loneliness and isolation amongst aged care service recipients through companionship.
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Assistive technology options The changes that occur with ageing can lead to problems with mobility, such as unsteadiness while walking, difficulty getting in and out of a chair, or falls. These are reportedly the top mobility problems experienced by older people and a major cause of injury and death. Muscle weakness, joint problems, pain, disease and neurological difficulties can also contribute to mobility problems.
Assistive technology
Keeping mobile can give you the opportunity to maintain independence in order to fulfil daily tasks and live happily in your own home. Although light physical activity can help improve your mobility and remain independent, some people also find comfort and assistance in mobility equipment or aids which aim to help them live more satisfying and productive lives.
Improve access and safety at home
Creating a safe living space is critical to keep your independence and prevent injuries. Whether it’s slippery floors or tripping over electrical cords, some of the most common causes of injury in people over 65 are in and around the home. You can improve the safety of your home by making some basic changes: emove clutter around the home to reduce the risk of tripping over. R Keep hallways and staircases clear from clutter and make sure you check outside areas for clutter and tripping hazards as well. I nstall grab bars and hand rails to help you get down the stairs safely or step in and out of the shower or bathtub without injuring yourself. epair or remove tripping hazards such as loose carpet, slippery R throw rugs or floorboards that stick up. Replace those items and use non-slip mats for more effective fall prevention. I nadequate lighting can also contribute to falls or injury so install brighter light bulbs where needed and make sure stairways and narrow hallways are properly lit. Make sure you have easy access to bedside lamps and consider using motion sensor lights to create better guidance for moving around your house at night. ven with grab rails, stairs can present a significant falling hazard. E Non-slip strips can help make stairs safer to go up and down or consider having a stair lift installed for easier access to the second level. ersonal alarms that can detect falls, call for help in an emergency P or have a GPS tracker can be used to help you feel safe and secure in your own home or when you’re out in the community.
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Gadgets and devices
There are a number of gadgets, devices and technologies that can help older Australians keep their independence and make life much simpler around the home. These might include safety devices or personal alert systems, these devices allow you to call for help by alerting family or emergency services if you fall or become unwell and are especially handy for people who live alone or go long periods without social interaction.
Assistive technology
Smartwatches can also offer similar safety functions, having the potential to help in your daily life in a variety of different ways, from instant calls and messaging, to an abundance of applications that can help with things such as medication reminders and GPS tracking. Other gadgets that have hit the market that may be beneficial are assistive technologies and voice and activated functions to control devices around the home as well as being able to monitor daily routines.
Mobility aids can assist you
There are several different types of mobility aids available which can help you maintain independence and safety, assist in walking and moving about, helping you with personal care, making it easier for you to remain socially active, and maintain your quality of life. Some of the equipment available include:
obility aids – Aids which can help to prevent falls include walking M sticks or frames, wheelie walkers, manual and motorised wheelchairs and scooters. ersonal care – Including shower stools or chairs, shower hoses, P bath seats and boards, over-toilet frames, commodes, urinals, continence pads and supplies, aids to assist with dressing or manage medications.
ome safety – Some of the aids which can assist you around the H house during day-to-day living may include handrails, ramps, tap turners, non-slip mats, easy-grip utensils, and easy-pour kettles.
Assistive technology solutions
To remain independent and in good health, it’s important that you can look after yourself, move, eat and drink well, stay connected, and have fun. Fortunately, there are a range of assistive technology solutions that can support you to achieve all of this: Prepare your own meals and eat or drink independently Communicate and stay connected
Move around your home and community
Manage your own personal care such as bathing or dressing Use your computer, tablet, or phone
Participate in sports and other recreational activities Control your appliances such as your TV and lights Undertake daily tasks safely
Be more independent in your own home and when out and about
With over 11,000 assistive technology products on the market, it can be difficult to know what the best solutions for your needs are. Independent Living Centres (ILCs) are information resource centres, located in every State and Territory, that display a range of products and equipment to assist with daily‑living activities. You can visit an ILC to test products and equipment and select those most suitable before purchase. In NSW and ACT, Assistive Technology Australia supports people with their assistive technology choices through information and advice, allied health support as well as access to grants for individuals to get access to a range of technology items including: Emergency call systems Wheelchairs and scooters
Kitchen equipment
Seating, beds, and mattresses
Telephones
Hoists and transfer aids
howering, toileting, and S dressing aids
Smart home technology
Vehicle modifications
Through an online National Equipment Database (NED), you can search over 11,000 assistive technology products Australia-wide, including supplier details and product specifications. Find out more at askned.com.au . For further information, email help@at-aust.org or call 1300 885 886.
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Understanding and managing continence problems With one in four Australians experiencing bladder and/or bowel control problems, incontinence is nothing to be ashamed of. Common problems include leakage from the bladder and/or bowel, urgency, waking frequently at night to pass urine, and constipation. Whilst incontinence affects people of all ages and genders, it is more common in women, with studies showing 80% of people with urinary incontinence are women, and problems become more common as you age. The good news about incontinence is that, in most cases, it can be either cured or better managed so it doesn’t disrupt your everyday life.
What is incontinence?
Continence
There are two types of incontinence:
rinary incontinence, which can appear in different levels of severity, U for instance, it could involve ‘leaking’ when you laugh, sneeze, or cough, or it could mean complete loss of control over your bladder aecal incontinence, referring to bowel leakage or involuntary bowel F movements but may also include excessive wind or straining.
If you have either, you should talk to your doctor for professional advice on how to manage the condition. While incontinence can appear at any stage of your life, the risk of developing incontinence is more increased in older people. Generally, incontinence is linked to other health conditions, such as dementia, diabetes, heart conditions, or prostate problems.
Create good habits
It’s important to keep good bladder and bowel habits to reduce the risk of incontinence. The Continence Foundation of Australia recommends making changes to your diet and lifestyle that can make all the difference in managing your incontinence. Drink six to eight glasses of fluid a day, as shying away from drinking to try to stop bladder control issues can actually exacerbate the problem. Make sure there’s enough fiber in your diet and limit tea, coffee and alcohol. Take your time to empty your bladder properly, don’t strain or go to the toilet ‘just in case’. Incorporating exercise in your daily routine can have a good effect on your bowel movements and strengthen your pelvic floor. The pelvic floor muscles support the bladder and bowel and play an important role in bladder and bowel control.
Where to get help?
If you’re experiencing bladder or bowel control issues it’s important to have a continence assessment to rule out any underlying medical problems.
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Speak to your GP or call the National Continence Helpline on 1800 330 066 for more information.
Products for incontinence
There are a lot of products available these days that can help with managing your incontinence, no matter the severity. These products include disposable or reusable pads and pants, mattress and chair protectors, catheters, and more. Most of these continence aids can be found in supermarkets and pharmacies for purchase. If you need extra assistance, you can engage the help of a continence nurse advisor, who can discuss your needs and help you find products that will best manage your incontinence. If you receive support through the Commonwealth Home Support Programme (CHSP), you can access continence advisory services, or if you have a Home Care Package (HCP), you may be able to receive funding from the Government for continence aids. Additionally, the Government’s Continence Aids Payment Scheme (CAPS) is available to people with permanent or severe incontinence. You cannot access CAPS if you receive a Home Care Package. Visit the Department of Health website at health.gov.au for more information.
Order Products Access all the healthcare products and information you need for the clients, patients or residents you support. With warehouses in every state, your orders for continence, wound care, skincare, nutrition and disability-related health products will be quickly delivered to anywhere in Australia.
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Continence
They can provide information and advice, connect you to a wide range of professionals who can help with continence management, and help you understand what different continence aids and subsidies may be available to you.
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Transport services Getting to appointments, the shops or social events can be challenging if you don’t have a car, and even more challenging if you have mobility issues. There may be times when friends, family and neighbours are unable to help out. While transport can be part of Government funded supports, there is also a range of free or subsidised transport options available through a variety of outlets.
Community organisations
Transport services
In New South Wales (NSW) and ACT, there are many volunteer groups, such as local churches, clubs or Rotary groups, that support frail elderly people over 65 years of age in many ways, including through transport services. These community volunteer transport services provide either direct transport or assist older people in accessing public transport. They can take you to appointments, out and about in your community, visit friends and family, or go to the shops. Most of these community schemes or groups are staffed by volunteer drivers. Depending on the organisation the services may be free or you may have to pay a small contribution towards the organisation. St John’s Ambulance Australia provides a community transport service and patient transport service in most States or Territories. These services can support older people who need to attend medical appointments or hospital, visit loved ones, attend events or family gatherings, or for grocery shopping.
Local Councils
New South Wales and ACT’s local councils frequently offer transport in two forms – community buses and personal transport. Some council’s operate community buses on a weekly basis with many offering the convenience of door to door pickup and drop-off. There is usually a nominal minimal charge for using the community bus which may vary depending on where it is going and whether you require a return journey. Additionally, some councils offer personal transport for medical, wellbeing and other essential appointments, and are usually provided by council volunteers. Contact your local council for information about transport in your area.
Other transport options for seniors
You may be eligible for free or cheaper public transport in NSW and the ACT if you hold a Pensioner Concession Card, Seniors Card, Veterans’ Gold Card or Health Care Card, or are an ACT senior over the age of 70. NSW and ACT Governments both operate a Taxi Subside Scheme that assists people who are unable to use public and community transport due to disability or significant mobility restriction. Contact Transport NSW on 13 15 00 or online at transportnsw.info . In ACT call Access Canberra on 13 22 81 or visit accesscanberra.act.gov.au .
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The importance of nutrition
Good nutrition is important at any age but it becomes even more important as you get older. Food is such an important part of the human experience, but it can be harder to continue enjoying food when your body doesn’t process what you enjoy the same way it did when you were younger. Maintaining a healthy body is all about making good choices such as being active and eating healthy, which also assists with living independently for longer.
Making the right food choices doesn’t mean you can’t still indulge and enjoy your favourite treats. It’s all about balance.
Good nutrients can reduce the risk of developing a lot of diseases and illnesses, like weakening muscles and bones, or chronic health problems, such as high blood pressure, diabetes, high cholesterol, or osteoporosis.
Since your immune system already weakens as you age, it’s important to put as many preventative measures in place as possible.
Food and your body
Food is a huge source of fuel for the body to keep it moving and energised, it’s important to “fill the tank” with what your body needs.
As you age, your calorie intake will decrease. This can be a bit difficult because you still need to maintain the same amount of nutrients, if not increase them.
Taste and smell can also decrease as you age, so to counterbalance that you need more flavourful food or pleasant smelling food to increase your appetite.
Changes in your diet for optimum nutrients
If you aren’t getting enough vitamins from your food, it may be worth talking to your doctor about adding specific supplements into your diet to help you get to the levels you need. However, never substitute supplements for food, they should only be used to assist. Eating nutrient-rich foods could include vegetables and fruits, beans, lentils, nuts and seeds, low-fat dairy, and lean meat.
These types of foods are rich in vitamins, minerals, proteins, carbohydrates and fats that are vital to an ageing body. Fibre is another essential for older people in maintaining a healthy digestive system, which is also beneficial to good cholesterol levels.
Minimising salt intake and reducing processed food is also important. Junk food generally has a lot of calories but no nutritional value. Keeping hydrated is also very important and vital to a healthy body.
The best option for reaching optimum nutrition goals is to create an action plan for healthy eating. Consult your doctor or dietitian to organise the best fit for you.
Nutrition
Poor nutrition can result in weight loss or weight gain, and impact the security of your immune system making the likelihood of catching illnesses, like the flu, more common.
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FINDING THE SMILE IN EVERY DAY
At Regis, we believe a good life is built on great relationships. That’s why we’ve been nurturing trusted connections with our employees, clients, residents and their families for nearly 30 years. Through our range of tailored aged care services, we are committed to helping people realise their wellbeing goals and lead meaningful lives.
REGIS.COM.AU | 1300 998 100
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We focus on every person as an individual so we can provide the best possible care and help them find the smile in every day. Talk to us today and discover the Regis difference. NSW Aged Care Homes Regis Belmore Regis Port Macquarie Regis Elermore Vale Regis Port Stephens Regis Hornsby Regis Rose Bay Regis Hurstville
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AGED CARE GUIDE
Residential Care flow chart Government subsidised home
OR
self-funded aged care home
If your situation is urgent then the ACAT will assess you as quickly as possible
Your family or carer
At anytime! You can find someone to help you:
OR You
Remember it takes anything from a few weeks up to more than a few months to find the care home that suits you
Placement consultant
Case manager, advisor or placement consultant
Aged care advisor Social worker Case manager Hospital discharge planner
Contact My Aged Care 1800 200 422
ACAT
Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au
These professionals know the system really well and their help can make your search much easier. Other useful people: Financial advisor Health fund
Recommend Home Care Packages
Eligible for subsidised residential aged care
• RES IDENTIAL AGE D C A RE FAC I L I TY • NURS ING HO ME • C A RE HO M E
Veterans’ Affairs Self funded supported accommodation
• SU PP O RT ED R ES I D EN T I A L S ERV I CES • SUP P O RT ED ACCO M M O DAT I O N • CA R E CO M M UN I T I ES
ACAT Aged Care Assessment Team
Local council
• R ET I R EM EN T LI V I N G W I T H I N -H O M E S UP P O RT
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If you are unable to continue living independently at home, you may choose to move into an aged care home. The Australian Government regulates and funds the provision of much of the aged care in Australia. ‘Aged care home’ is the term most commonly used, but you may also find this type of accommodation referred to as nursing home, aged care facility, residential aged care, or high and low care facility. All of these terms can be used interchangeably to describe the same type of living arrangement. Entry into a Government funded aged care home requires approval by an Aged Care Assessment Team (ACAT). There are also non Government funded aged care homes which are called supported or assisted living complexes. These do not require ACAT or Government approval.
Where do I start?
If you, or someone close to you, feel you are in need of some form of residential care, you can speak with your doctor, who can make initial contact with My Aged Care. You can also contact My Aged Care direct or a representative, like a family member or friend, can do this on your behalf. Call 1800 200 422 to organise an ACAT assessment. See page 15 for information about ACAT.
Is your parent unsure about residential aged care? A short stay can help make things clearer.
What if a parent needs more care? We have tips to help you make the right decision.
ANG6983
Are you confused about the cost? We can help you understand residential aged care fees. We can assist you in navigating the transition into residential aged care. For more information, please contact us. 1300 111 278 anglicare.org.au
Aged care homes
Aged care homes
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Aged care homes
The next step
After being approved by an ACAT for Government funded residential care, you may begin looking for your future home. You can do this yourself or you can hire a placement consultant who can make the job much easier for you. It is important to know and understand the types of homes available in your area as this may affect the cost and services you receive. It is also recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will enable you to gauge the feel and culture of the home.
Homes and their services
Aged care homes provide accommodation ranging from single rooms with ensuites to rooms with shared bathroom facilities. They must provide specified care and services to all residents at no additional cost. Services that must be provided at no additional charge for all residents who need them, irrespective of their level of care needs, include: asic accommodation related services such as beds, mattresses, b linen, bedside lockers and chairs general laundry and cleaning services
maintenance of buildings and grounds utilities such as electricity and water
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Discover a new concept in aged care Our care
Aspire Aged Care by LDK, co-located in Greenway Views, is a first-of-its-kind alternative to traditional aged care. While we offer the same level of care as a nursing home, the built form and lifestyle of our villages differ vastly. We’re building places our residents can call home.
Our care offering means residents can access all levels of care, including dementia and palliative care, delivered 24/7 in the comfort and privacy of their own home. Aspire Aged Care enables your loved one to live with freedom and purpose and supported by Love, Decency & Kindness throughout their ageing journey. The cost of care can be privately or government funded (where eligible) and we have dedicated staff to help residents secure and maximise this funding wherever possible.
Your home
The standard of our spacious, self-contained apartments is second to none. A place to call home. Equipped with monitoring and alert systems and 24/7 emergency response. With access to an onsite supported lifestyle programme, your loved one can continue to enjoy the things they love and have fun in a vibrant village atmosphere.
Experience Aspire Aged Care for yourself.
Call us on 1300 535 000 and book your personalised tour today.
Our One Move Promise®
Our One Move Promise® means once residents move into an LDK village, they will never have to leave. We’re also committed to bringing couples back together and have had the pleasure of doing so on multiple occasions, where one partner initially moved into a nursing home and was separated from their loved one.
Experience our care for yourself
With a privately funded respite stay you and your loved one can see if Aspire suits your needs. Our private respite care program provides you with the reassurance that you will be able to have a break from caring for your loved one knowing they are safe, well cared for and supported 24/7 with Love, Decency & Kindness during their respite stay. Stays range from two to six weeks, providing you with the flexibility you need.
CO-LOCATED AT
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t he provision of staff continuously on call to provide emergency assistance
ssistance with personal care such as bathing, going to the toilet, a eating and dressing assistance with mobility and communication
ssistance in obtaining specialised therapy services, or a health a practitioner service meals, including special diets
toiletry goods such as towels, washers, soap and toilet paper support for people with cognitive impairment like dementia social and recreational activities rehabilitation support
Additional services as appropriate to individual care needs where a fee may apply include:
Aged care homes
goods to assist with toileting and continence aids
therapy services such as speech therapy, podiatry, occupational, recreational and physiotherapy
r egistered nurses to assess, plan and manage care, including complex pain or wound management, palliative care program, special feeding, dialysis and oxygen therapy
For people with dementia, it is important to ask a home whether it offers separate or secure dementia specific units or wings. Some nursing homes may have a secure garden area specifically designed for people with dementia, which is generally attached to the secure dementia unit. There are homes that cater to a specific cultural and linguistic group or may offer culturally appropriate services. See pages 228 –234 for a list of culturally appropriate care homes and services g.
Pets can help lessen feelings of loneliness and isolation, and some homes are happy to accommodate you and your pet. Some nursing homes even have live-in pets. You’ll find these C listed in the directory section of this guide, starting on page 156.
Accreditation and certification
All Government funded care homes must meet required accreditation standards and demonstrate continuous improvement with regard to the quality of care and services provided to residents. The standards that must be met cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement, and safety and security. The Aged Care Quality and Safety Commission is responsible for the review of aged care homes. It monitors residential aged care services to ensure their compliance with the accreditation standards. You can ask the provider for the accreditation status of the home or access reports and find information about the process on the Commission’s website – agedcarequality.gov.au .
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Low Care, High Care, Dementia Care and Respite Care Services Registered nurses with qualified professional caring staff of the highest standards. l Single and couple suites with their own private ensuites. 24 hour emergency call systems and the security of knowing someone is always close by.
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Retreat Care’s aged care facilities offer: coffee clubs, libraries, indoor bowls, billiards, great cinemas, aromatherapy, cooking sessions, concerts and bus trips, hairdressing services, manicures, massages and fresh nutritious home cooked meals.
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Quality standards
The Aged Care Quality Standards were introduced in 2019 as a new measure of quality in aged care. The eight new standards have a much stronger focus on consumers to help them make informed decisions about aged care services. It gives consumers confidence that aged care providers will work in partnership with them and their families to deliver care that supports their health, wellbeing and quality of life. The new Quality Standards include the following focus areas: Consumer dignity and choice
Ongoing assessment and planning with consumers Personal care and clinical care
Services and supports for daily living Organisation’s service environment Human resources
Organisational governance Each of the standards looks at three key aspects: What is the outcome for the consumer
What are the expectations of the organisation
What are the organisational requirements to show that the standard has been met The new standards revolve around consumers, their families and the staff providing care. This partnership between the provider and consumer needs to work in order for the eight areas to succeed. All Government funded aged care homes and home care services are measured against the new standards, and organisations must be able to provide evidence of their compliance and performance with the Quality Standards.
Charter of Rights
Supporting the Aged Care Quality Standards is a single Charter of Aged Care Rights, protecting the rights of consumers receiving aged care services and their right to be properly looked after, treated well and given high quality care and services. All aged care providers have to provide a personally signed copy of the Charter of Rights to every one of their residents or care recipients. The Charter covers 14 fundamental protections stating all older Australians receiving any type of Government funded aged care supports have the right to: 1. S afe and high quality care and services; 2. b e treated with dignity and respect; 3. h ave your identity, culture and diversity valued and supported; 4. l ive without abuse and neglect;
Aged care homes
Feedback and complaints
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offersOffering residential aged careaged centres Sydney’s Strathfield, residential carein across Sydney offers residential aged care centres –in Sydney’s Strathfield, Marrickville and Chatswood, and in Oberon. Strathfield – Marrickville Chatswood Marrickville and Chatswood, and NSW in Oberon. and regionally in Oberon All of our aged care centres offer exceptional care and of choice andhome indepenWe that afreedom residential aged should All believe ofencourage our aged care centres offercare exceptional care for residents in all areas of daily life. bedence as much like a residents own home as possible. and encourage freedom of choice and indepenWe respect the dignityin and right of of daily choice dence for residents all areas life.for each We believe residential resident in all that areasa of daily life.aged care home should be asthat much like a resident’s ownhome home as a residential aged clinical care AllWe of believe our centres offer exceptional and possible. With that in mind, we respect the dignity should care. be asWe much like a resident’s own home pastoral encourage independence and as of each and every resident. possible. With that in mind, we respect the partner with Residents individually and if theydignity of eachtheir andloved everyones, resident. choose to ensure allensure needs are Our innovative monitoring systems thatmet. all residents have programs tailored to their The delivery andsystems continuity of care Ourpersonalised innovative monitoring ensure that isall individual needs. Those special supported ourprograms best inwith class technology. A holistic residents by have tailored to care theirneeds, including dementia, are provided with specific view of daily care, assessments, medications andcare individual needs. Those with special care needs, to ensure they arefor comfortable all times. activities is dementia, available family, your GPcare including areResidents, providedat with specific and servicesat on to authorised ensure theysupporting are comfortable all demand. times. We offer residential aged care and respite care Our centresemergency offer respite care, including (including respite). is emergency a mix of We offer residential aged careThere and respite care orsingle holiday respite care and permanent aged care. and shared rooms. (including emergency respite). There is a mix of Each facility offers a mix of single and shared rooms. single and shared rooms.
Each of our centres meets the needs of their local community. Aged Care Services is local Columbia committed to recognising Each of ouris Columbia centres meets the needs ofand their committed to recognising and respecting the respecting the diversity of all our residents. community. Columbia Aged Care Services is cultural diversity of allcare of our elderly residents. We provide best possible, taking into committed tothe recognising and respecting the consideration theofculture andelderly linguistic needs of cultural diversity all of our residents. In addition to English speaking residents, the Acacia our residents. and Strathdale Centres cater for small groups of In addition English residents, the Acacia We have a to wide rangespeaking of activities available Greek, Chinese, Portuguese, Russian and Korean and Strathdale Centres cater for small groups for residents, from in house individual activitiesof residents Greek, Chinese, Portuguese, andout Korean and events, through to takingRussian residents to residents community events Enjoy the peace of and mindactivities. that comes with a high standard care of including therapy and recreational Enjoy peace mind comes with aa high Enjoy the theof peace of mind that that comes with high services at a Columbia Aged Care Centre. standard of care including therapy and recreational standard of care including therapy and recreational •services Meals at cooked fresh onsite each services aa Columbia Aged Centre. at Columbia Aged Care Care day Centre. •• An RN 24/7 Meals cooked fresh onsite each day Meals are cooked fresh onsite •• Bus trips24/7 for residents An RN A Registered is on duty 24/7 •• Art Therapy atNurse each site Bus trips for residents Art therapy and bus trips •• Over 50 years care Therapy at aged each site experience Art Over 50 years of experience • Over 50 years aged care experience
Please our Relationship (02)7800 9764to 7800 or our centres Please contact our contact Relationship Manager Manager on (02) on 9764 view oremail visit www.columbiaagedcare.com.au watch video about ourour centres. Please contact our Relationship Manager on (02) 9764 7800 to view centres relationship.manager@cnh.com.au totoorganise aa tour of one of our centres. or visit www.columbiaagedcare.com.au to watch a video about our centres. To learn more visit www.columbiaagedcare.com.au Strathdale Centre at Strathfield Acacia Centre at Marrickville 64-70 Albert Road, Strathfield NSW 2135 442- 448 Marrickville Road, NSW 2204 Strathdale Centre at Strathfield Acacia Centre atMarrickville Marrickville Phone: (02) 9764 7800 64-70 Albert Road, Strathfield NSW 2135 Fax: (02) Phone: (02)9764 97643496 7800 E: strathdale@cnh.com.au Fax: (02) 9764 3496 E: strathdale@cnh.com.au
Phone: (02) 8000 NSW 2204 442- 448 Marrickville Road,9089 Marrickville Fax: (02) Phone: (02)9089 90898099 8000 E:Fax: acacia@cnh.com.au (02) 9089 8099 E: acacia@cnh.com.au
Willowood Centre at Chatswood 297 Mowbray Road, Chatswood NSW 2067 Willowood Centre at Chatswood
Oberon Village at Oberon 115Oberon Albion Street, Oberon NSW 2787 Village at Oberon
Phone: (02) 8644 1400NSW 2067 297 Mowbray Road, Chatswood Fax: (02) 8644 Phone: (02) 86441499 1400 E: willowood@cnh.com.au Fax: (02) 8644 1499 E: willowood@cnh.com.au
Phone: (02)Oberon 6339 1000 115 Albion Street, NSW 2787 Fax: (02) 6339 Phone: (02) 63391099 1000 E:Fax: oberon@cnh.com.au (02) 6339 1099 E: oberon@cnh.com.au
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5. b e informed about your care and services in a way you understand; 6. a ccess all information about yourself, including information about your rights, care and services; 7. h ave control over and make choice about your care and personal and social life, including where the choices involve personal risk; 8. h ave control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions; 9. your independence; 10. b e listened to and understood;
12. c omplain free from reprisal and to have your complaints dealt with fairly and promptly; 13. p ersonal privacy and to have your personal information protected; 14. e xercise your rights without it adversely affecting the way you are treated. You should receive a copy of the Charter signed by your provider, and you or your representative will be asked to sign the Charter to acknowledge that your provider has given you information about your rights in relation to the aged care service under the Charter. As a consumer, you have the option of signing the Charter of Aged Care Rights, however, even if you choose not to sign the document you can still access care and services. Call the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au for more information.
Complaints
If you have concerns or are unhappy about the standard of care you are receiving, you or your representatives are strongly encouraged to firstly take all complaints to the facility management for resolution. It’s always best to address concerns rather than leaving it to escalate. If you don’t feel comfortable to deal with it yourself, you can ask an advocacy service to help you. If the matter is not resolved, you can then make complaints to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au . Anyone can make a complaint about anything that may constitute a breach of the service provider’s responsibilities to past or present residents.
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Talk to a real person who can help now 08 8121 3715 Home Care Options ~ Retirement Living Options ~ Residential Aged Care
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Costs for residential care
Aged care costs
Aged care homes charge a range of fees to cover the cost of care, accommodation and living expenses, and these can vary enormously between facilities, and from resident to resident. Understanding the rules and seeking specialist advice from an aged care financial advisor to minimise costs is recommended. See page 122 for more information on financial advice. Both your income and financial assets affect your entitlements. The income and asset tests are combined, to ensure a consistent fees policy. This will address the issue of asset rich, income poor residents paying for all of their accommodation and nothing for care, and the income rich, asset poor residents paying for their care but not for accommodation. The cost of care is divided into three parts – daily care fees, accommodation payments and a means tested care fee.
Daily care fee
As a resident in an aged care home you are asked to pay a daily fee as a contribution towards the cost of care and living expenses, such as meals and refreshments, cleaning, laundry, heating and cooling, as well as social activities.
89 Fremantle Drive, Stirling ACT CARE Set amongst landscaped grounds, Adria Care is a warm and welcoming community of people from all around the world. We pride ourselves on cultural diversity and celebration, and offer a wide range of activities to cater for all interests. Adria Care fosters individuality and independence, providing support and assistance to enable residents to live in a comfortable and secure environment. Adria Care is located in the Canberra suburb of Stirling and offers residential care for 42 residents, incorporating 2 respite rooms, and Special Care. The Village also contains 36 independent living villas. All villas have 2 bedrooms, a courtyard and a garden, and residents enjoy a peaceful and welcoming community lifestyle.
Our services Nursing Care, Meals, Cleaning, Laundry, Activities and Spiritual needs.
Languages spoken Croatian, German, Italian, Turkish, Spanish, Filipino, Tongan, Chinese, Vietnamese, Nepalese, Malaysian, Thai and Dutch.
Our aim is to provide a caring, safe, home-like atmosphere, reflecting your rights to dignity, respect, privacy, safety and the best quality of life.
Contact us today to arrange a personal tour.
p: 02 6288 0198 Adria Village Half-b.indd 1
e: admin@adria.org.au
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The maximum Basic Daily Fee for all permanent residents who enter an aged care home is 85 percent of the maximum base rate of the Age Pension for a single person. This is the same amount you will be charged if you’re staying in a nursing home for a temporary stay as a respite resident. It is generally adjusted each March and September at the same time as the Age Pension. As of 1 January 2022, the maximum Basic Daily Fee is $53.56 per day for all full pensioners and some part pensioners. Depending on your income and level of care, you may also be asked to pay an income tested fee as part of the daily fees. However, this does not apply to respite residents in aged care. If you do receive income other than your pension, you will be assessed by Centrelink, or Veterans’ Affairs if you are a veteran, to determine how much extra you can be asked to pay as an income tested fee.
Basic Daily Fees – prior to 20 March 2008
If you were a permanent resident in an aged care home, prior to 20 March 2008, you will continue to be subject to the pre 20 March 2008 rules governing the Basic Daily Fee unless you are discharged from permanent aged care for a continuous 28 days.
Aged care costs
In addition, the daily fee contributes to the costs for personal care, including assistance with daily living such as bathing, dressing and toileting, assistance with mobility aids, therapy, and certain medical and pharmaceutical services.
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Exceptional Aged Care by Exceptional People Exceptional Aged Care by Exceptional People
IBIS CARE ~ Providing aged care with integrity, safety choice to the St aged George & Sutherland Shire IBISand CARE ~ Providing care with integrity, two beautiful homes located at Blakehurst and Miranda, Ibis Care provide safetyWithand choice to the St George & Sutherland Shire exceptional aged care where residents are supported with dedicated 24 hour care, With two engaging beautifullifestyle homes located Blakehurst Miranda,meals. Ibis Care provide activitiesatand nutritiousand home-style exceptional aged care where residents are supported with dedicated 24 hour care, Our team of expert and compassionate staff focus on each individual and what’s engaging lifestyle activities and nutritious home-style meals. important to them in their daily lives. Maintaining local connections and remaining Our in team of expert and compassionate staff focus each Covid individual and what’s active the community is encouraged at ibis Care, evenonduring restricted times. important to them in their daily lives. Maintaining local connections and remaining
Call now to book a tour or visit our website for more information.
active in the community is encouraged at Ibis Care, even during Covid restricted times.
Call now to book a tour or visit our website for more information.
B L A K E H U R S T
M I R A N D A
20-24 Cheddar St Blakehurst NSW 2221
2c Karimbla Road Miranda NSW 2228
KEEHHUURRS ST T BB LL AA K 02 9546 2159 St 20-24 Cheddar 20-24 Cheddar St Blakehurst NSW 2221 Blakehurst NSW 2221
029546 95462159 2159 02
www.ibiscare.com.au
www.ibiscare.com.au www.ibiscare.com.au
M IA RN AD NA D A M I R 02 9540 4799 Road 2c Karimbla 2c Karimbla Road Miranda NSW 2228 Miranda NSW 2228
9540 4799 02 02 9540 4799
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Accommodation payments
Accommodation payments are different from daily care fees. They are used by the aged care home as capital funding to improve the quality of the buildings and services they provide. Not everyone pays an accommodation payment. It depends on the value of your assets and income at the time of entry into care. If you have more than $51,500 in assets and income, you can be asked to pay an accommodation payment, but you must be left with at least $51,500 in assets after your payment (Rates as at 1 January 2022).
Means tested care fee
The means tested care fee will incorporate you financial assets and your income, and then determine how much you will be contributing to the cost of your personal and clinical care services. This contribution amount can fluctuate depending on if your income or assets change. There are annual and lifetime caps on the means tested care fee. There is an annual cap of $28,792.36 that will apply to your means tested contribution to your care costs, together with a lifetime cap of 69,101.75 (1 January 2022 rates). Depending on your personal financial situation, you may not have to pay this contribution towards the cost of your care.
How much will I pay?
If you can afford to, you will pay a basic fee of up to 85 percent of the maximum base rate of the Age Pension for a single person, a means tested (your income and assets combined) contribution to your accommodation, and a means tested contribution to your care. The maximum means tested contribution will be allocated toward your accommodation payment until the full cost is paid and then toward your care fee. The family home will continue to be exempt from the aged care assets test if occupied by a spouse or other protected person. Any income tested contributions you may have made as a recipient of Home Care Packages will be taken into account in calculating lifetime care expenditure. The treatment of the family home will not change from the current arrangements, for example if it is occupied by a spouse or protected person. Even when the value of your former home is included as an assessable asset, its value will be capped at $175,239.20 (January 2022 prices). It is only counted in determining your ability to pay for your accommodation.
Aged care costs
The means tested care fee is an extra contribution on top of the other residential aged care payments, and the amount can differ from person to person.
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Choose how you pay When moving into an aged care home, if you have the capacity to contribute to the cost of your accommodation, you can now choose how you pay for it. You have a choice of three options, however, if you start with one option and change your mind, you have up to 28 days from the date you move into the care home to decide how you wish to pay.
RAD and DAP explained
Payment Option 1: Refundable Accommodation Deposit (RAD)
This is a single payment made to the care home and works similar to an interest-free loan. The balance of the deposit is guaranteed to be refunded when you leave the home, but only after any amounts which have been used to pay for agreed services have been deducted.
Payment Option 2: Daily Accommodation Payment (DAP)
In this option, you pay a periodic payment (usually on a monthly basis) for your accommodation; it is calculated based on the daily rate of the RAD. To calculate the daily payment equivalent of the refundable deposit, the RAD is multiplied by the Maximum Permissible Interest Rate (MPIR) and divided by 365 days. The MPIR is set by the Government and is updated every three months – as of 1 January 2022, it is 4.04 percent. The daily payment amount must be equivalent to the refundable deposit amount and is the maximum you can be charged per day for the room. These periodical payments are not refunded when you leave the home.
Payment Option 3: Combination payment of RAD and DAP
If you wish you can also choose to pay a combination of both a RAD and a DAP. For example, let’s assume the RAD is $400,000 but you want to only pay half of a deposit ($200,000) and the other as a DAP. Use this formula to calculate the DAP: (Balance of price x MPIR) / 365 = ($400,000 - $200,000) x 4.04% / 365 = $22.13 per day (MPIR from 1 January 2022). Or use our easy to use fee estimator calculator on agedcareguide.com.au/nursing-home-fee-estimator . For further information, call My Aged Care on 1800 200 422 or Centrelink on 13 23 00, or discuss with a placement consultant or financial advisor. Disclaimer - This information is a summary of the main provisions relating to aged care costs and while care has been taken to ensure that it is current on date of publication, it should not be taken as an authoritative source. Please phone 1800 200 422 for more complete, up-to-date information.
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Where Enjoying Life Matters Just because your loved one needs a little extra support with daily activities, it shouldn't mean their quality of life declines in the process. At Hardi, we believe that enjoying life matters regardless of age. Whether it's having a hot breakfast every day, or regular outings on the Hardi bus - our teams try their best to make sure that life is enjoyed each and every day.
FREE CALL: 1800 333 536
WWW.HARDIAGEDCARE.COM.AU
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Applying to a home As soon as you have been approved by an Aged Care Assessment Team (ACAT) for Government funded residential care, you can begin looking for your future home. You can do this yourself or you can hire a placement consultant to do this for you. When searching for nursing homes, decide what features are important to you. Are you looking for an extra service facility, a specific cultural environment or a facility with pets? It is important to know and understand the types of homes that are available in your area because this may affect the cost and services you receive. It is recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will allow you to get a feel for the culture of the home and its surroundings. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to move into. When you have narrowed down which homes would suit your needs and wants, it is best to apply to a number of homes to increase your chances of finding a place quickly.
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Waiting for residential care
Some aged care homes may have waiting lists and the length of these varies between homes. If your situation is urgent, please inform the staff at the home. Generally, bed places are offered to people on the wait list who have a health priority or have been waiting for a place and have risen to the top of the waiting list. You can be on as many waiting lists for facilities as you would like, but once you accept a vacancy offer, you will be removed from all other nursing home waiting lists. If you require a bed urgently, you may not have as much choice with the facility you move into. You may have to accept the first offer that is made to you, no matter if it is your first facility choice or not. Aged care homes cannot predict or know when a vacancy will occur, so it is important to keep in regular contact with the aged care homes to ensure they are aware you are still interested in admission to their home. If you’ve engaged the services of a placement consultant they will monitor vacancies for you.
Waiting lists
Nursing homes don’t always have bed vacancies available, it is likely that you will have to wait for a period of time for a bed to be made available.
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It is ideal to plan ahead and take the time to choose the facilities that you want to live in. This means no matter who offers you a bed first, you will be satisfied with the placement.
What happens when a vacancy occurs?
The person in charge at the aged care home will either ring you, your carer or family directly, or phone the social worker if you are in hospital, to let you know they have a spot available for you. You may be asked to make a decision within hours because there are usually other people also waiting. You, or the relevant hospital worker, will need to arrange for your transfer to the home as soon as is practicable.
Deciding on a home
If you are unable to move into a home straight away, you will be given seven days after you have agreed to accept the place to move in. This is called pre-entry leave. From the date of acceptance you may be charged for your care and be eligible to receive financial assistance from the Government. Once your place in the aged care home has been confirmed, you will be provided with two or three important documents which will address all the information and details you need to know. This information should also include the Resident Agreement, the Accommodation Agreement, or an Extra Services Agreement if applicable. It is not acceptable to be charged any fees, or be expected to make any donation, before you formally accept a place in an aged care home.
Deciding on a home There are a number of things to consider when deciding which aged care home will best suit your needs. Deciding to move into a home can be a really big decision, so you want to make sure you choose a nursing home that not only suits your needs, but also feels like home. Making a list of your personal preferences and requirements can make it easier to shortlist aged care facilities. This list could include the care you require and lifestyle options. One of the best ways to gauge the environment and atmosphere of a nursing home is by visiting it. Contact the home you are considering to organise a tour of the facility, in most cases your family should be able to come with you. By visiting the facility, you will be able to assess whether the nursing home meets your needs and if it is a place you would be happy to live. Any questions you have can be answered by your tour guide from the aged care home. Additionally, you can have a talk with the site manager to understand how the aged care facility runs and have all your questions answered.
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Care just for you.
In Residential Aged Care, we give you personalised care and attention - getting to know you and your individuals needs.
Personalised care Tailored meals & services Individual care plans Allied health services Recreational spaces & activities
Call 1300 232 564 or visit rsllifecare.org.au
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The following is a brief checklist of areas you should consider before deciding to move in: Is the home clean, fresh and in good repair? re the staff warm and friendly? You want to be able to feel at ease A and comfortable in communicating with the staff. ow many staff work at the home and what is the night time ratio H of staff to residents? Is the home secure, particularly at night? Are there keypad locks on the doors or are CCTV cameras installed? oes the home have the provision for you to age in place and D remain as your care needs increase? Do they offer single rooms with ensuite? I f you are looking to move into a home with your spouse, is this provision available? Are clothes laundered on or off site? oes the room have access to a private phone line, internet D connection or NBN, or pay TV? re the floor coverings clean and fresh, or is there an odour A throughout the home? I s the room temperature comfortable for you, and are you able to control your own room temperature?
ENGADINE • SYLVANIA • KELLYVILLE • ROXBURGH PARK
We’ll work in partnership with you, your family, GP and other allied health professionals to enable you to make the best of every moment. We offer: • personalised care, lifestyle and wellness programs • professional clinical care with registered nurses on duty 24/7 • dementia support programs • a homely environment where you’ll feel like you belong • an onsite chef preparing fresh, nutritious meals daily
To find out more call us for a chat on 1300 544 944 AGED CARE EXCELLENCE SINCE 1956
morangroup.com.au
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hat personal items and furnishings can you bring into the home, W and what provisions are there for storage of personal items? I nspect the kitchen if possible, and find out if meals are cooked on site or are delivered. Are the meals flexible and will they meet your special requirements? re there spaces for you to meet with family and friends and to A celebrate special events? I f you like pets, find out if the home is pet friendly and whether they have pets at the home or a visiting pet program. Be sure to enquire about the range of activities available and entertainment programs. These are vital for your ongoing wellbeing. Any additional services or amenities that are provided by aged care homes can really enhance your experience living in a facility. Beneficial services and amenities could include: Outdoor areas or gardens, if relevant, check whether they are secure A hairdressing salon or day spa An on site café A chapel or provision for church services Gymnasium Allied health services It is important to have all your queries answered, as it can really help you gauge whether a facility is the right fit for you.
Our resort style facility has been purpose built for seniors and is a beautiful place to live with a full range of accommodation options, care programs and 24/7 nursing care. 6 Rannoch Avenue, Maclean, 2463
Service and facilities • Suites; single rooms with ensuites; rooms with kitchenettes and ensuite rooms for couples • 24 hour nursing care • Coffee shop on premises • Hairdressing • Physiotherapy • Podiatry • Respite, dementia and palliative care • All meals cooked in our A rated kitchen
• Wonderful social program with in house movies, activities, bus outings and entertainment
Mareeba values the involvement of relatives and friends and encourages their participation in social activities. Visits to Mareeba can be arranged by contacting the friendly team.
• LGBTI Safe Place Accredited
T: 02 6645 2966 F: 02 6645 2736
E: office@mareebaagedcare.com.au www.mareebaagedcare.com.au
MAR073_1221
Award winning Mareeba Aged Care is a fully accredited residential aged care facility providing great comfort and security to residents and their families.
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Moving into a home The process of moving in is often referred to as the ‘admission process’ and starts with an initial introduction, orientation and assessment. During the assessment a staff member will gather information including medical conditions, family history, food preferences, social and recreational likes and dislikes, and interests. This information will be used to create a care plan. The care plan is updated regularly and you can request to see a copy at any time.
Moving into a home
The care plan will be an overview of your care needs, wishes, and outcomes you want to achieve while living in the facility. Family members and carers are welcome to assist in identifying social and care needs.
What can you bring with you?
Your aged care home will already have most of the furniture and furnishings, such as beds, chairs, wardrobe, curtains, and floor coverings, so it may be helpful to directly ask the home what you can bring with you. Below you’ll find an overview of some of the main things to consider when moving in.
Personal items
Having personal belongings around you may help you to feel at home in your new environment. Some people may like to bring family photographs, their favourite films, books, music, or other treasured items.
Clothing
It is important to ensure that personal clothing is properly labelled. Most nursing homes will launder your clothing either on site or through a laundry service. Bring enough clothing to allow for items being washed as it might take a couple of days before clean laundry is returned to you. Because of the large volume of washing, nursing home laundries often use commercial washing and drying machines so make sure your clothes are machine washable and labelled with your full name.
Continence aids
Residents with higher level care needs, who require products for the management of continence, will have these provided by the aged care home. Other residents may be required to purchase these items.
Radios, TVs, computers, digital clocks
Residents can bring with them their preferred electrical and electronic items. Each item will be checked, tested and tagged by the home prior to use.
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Aged care from the heart
Welcome to Nazareth Care Tamworth
When you enter a Nazareth House, you enter a unique world of warmth and belonging. At Nazareth Care, we have been providing residential aged care to the community for over one hundred years. Driven by the mission of the Sisters of Nazareth, we understand the needs of the elderly – to be respected, treated with dignity and cared for with comfort and love. Our sisters live on-site at every Nazareth House; they work together with our experienced team to deliver exceptional care for all our residents and support to their families. We provide consistency of care with a team focus to support care needs, lifestyle and wellbeing.
Our residential aged care homes offer: ● Permanent and respite care ● Individual care plans, unique to the needs of each resident ● Clinical, social, emotional & spiritual support ● Dedicated memory support unit ● Mass held daily & regular services for other denominations ● Our sisters are always available to assist with palliative care
Our Values: Love Compassion Patience Respect Justice Hospitality
Book your tour today! Call 1800 749 123 admissions.aus@nazarethcare.com
Nazareth House Tamworth 104 Manilla Road Tamworth NSW 2340
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Moving into a home
Furniture
It is quite common to have space available for some items like a favourite chair, small table, dresser and bedside light, but it’s best to check with the aged care home what and how many items you can bring.
Medication
It is important that you bring all prescription medication you’re currently taking with you on admission. Care staff will manage and administer the medication to ensure safe and quality use of your medicines. Topical creams, herbal remedies, vitamins, and elixirs, which are non‑prescription items, should be declared to the staff.
Toiletries
The aged care home supplies the basic necessities such as toothpaste, soap and toilet tissue. Specific items or particular brands need to be purchased at your own expense.
Mobility and wheelchairs
Wheelchairs, scooters, walking frames, and other mobility aids will be assessed to ensure that these are appropriate to your current situation. The maintenance and upkeep of scooters and wheelchairs is your responsibility.
Comfort, dignity and experience Let us show you what we have learnt about care
Aged care and retirement options Book a tour with us today!
Call 1800 246 637 or visit www.chomes.com.au
75 years experience in care Dementia and respite care available Person-centred Spiritual Care
Christadelphian Homes | 1800 246 637 | www.chomes.com.au
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Making the transition
Moving into a home
Once you have been offered a place in an aged care home, it is also important to organise your medical and financial matters, and who you will need to tell about your move. If you have not done so already, this is a good time to talk to your loved ones about your wishes for your future medical care. Writing your wishes in a letter or statement can help guide health professionals and those close to you if you become seriously ill or injured and are unable to make decisions about your own care. This is called an Advance Care Directive and it should include clear and specific details about treatments you would accept or refuse. Keep your Advance Care Directive in a place that is easily accessible and share the document with your doctor and loved ones.
Who should you tell about your move?
It is recommended that you tell your family, carer, friends, neighbours, community centre or Council, and any health professionals, such as your doctor or pharmacist, that you’re leaving your home to enter an aged care home. If you need to change doctors, you can ask to have your medical history sent to your new doctor. It is also a good idea to keep track of any health professionals you see and make a note of your current medical treatments and medication so you can discuss this with your new aged care home as part of your care plan.
PEAKHURST LODGE 16-18 Henry Lawson Drive Peakhurst NSW 2210
T: 9533 4089
RUBY MANOR
10 Ruby St, Carramar NSW 2163
T: 9723 7166
ALKIRA GARDENS 2 Animbo St, Miranda NSW 2228
T: 8578 1688
ROCKY POINT RESIDENCE
Excellence in Residential Aged Care SINCE 1983 24x7 Person Centred Care Modern and homely residences Diverse wellness and lifestyle program Delicious freshly cooked meals LOVE HOPE FAITH
PEOPLE PASSION
151-157 Rocky Point Rd Beverley Park NSW 2217
T: 7909 0778
PEMBROKE LODGE 57-61 Pembroke Rd, Minto NSW 2566
T: 9603 7911 HEAD OFFICE: 9153 8224 www.ourladyofchina.org.au info@ourladyofchina.org.au
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Empowering Independence at Home
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any people as they grow older want to stay living in their own home but may not be aware of the services available to empower them to remain independent. However, it is important to know that there is help available in the form of a Home Care Package.
A Home Care Package is a Government funded coordinated plan of services to help you live more independently. There are four package levels available ranked from basic care needs to high-level care needs. Depending on your care requirements, an aged care assessor will determine the appropriate level package to meet your current needs. You then choose a service provider who will tailor a package of services for you. In the case of Janette Evans, having a Home Care Package has empowered her to remain independent whilst living in her own home. Janette currently lives on her own in the Macarthur region of Greater Western Sydney. After she endured five small strokes and having arthritis, her balance and body function have been affected. Because of this, Janette is limited in her ability to complete some general duties around her home, including cleaning and gardening. Realising she needed extra help, Janette applied for a Home Care Package.
home care provider, Meditech has an outstanding team of people whose commitment and dedication embody our distinctive client-focused service delivery. “Anything I have needed, Meditech have gone above and beyond to assist me. I cannot speak highly enough of their staff. As I get older and require more services, I am very confident that I can rely on Meditech to support me and provide me with the help I will need.” We currently provide services across Sydney, the Central Coast, and Newcastle. Clients can receive services through government subsidies, self-funded private paid services, or a combination of both options. Meditech will support you to live independently in your home, providing a range of services including: • Professional case management and support coordination • Well-trained, reliable staff • Domestic assistance • Meal preparation • Personal care • Clinical Nursing services • Transport services • Social support • Community access • Allied Health services • Maintenance, cleaning, and gardening services We charge a low 12% administration fee and no exit fees, leaving more of your package available for services. We are available 24 hours a day, 7 days a week, meaning someone is always available to take your call. A case manager will also be provided to help you manage your services and funding. We promote enablement and independence for all our clients, making sure they are actively involved in their care plan. To discuss how Meditech can help you, please contact our friendly staff on:
Acquiring funding for a Level 1 Home Care Package, Janette has been empowered with new independence.
Sydney Office, please call 02 9764 4488 or email enquiries@meditechstaffing.com.au
“Because of my arthritis, I can’t grip properly, so I need help with my cleaning and gardening. Having a Meditech support worker come to my home every week has been amazing. They do a thorough a job – my house is clean, and my garden is maintained. I am so happy with all my services.”
Central Coast Office, please call 02 9159 0051 or email gosford@meditechstaffing.com.au
Whether you are currently living in your own home like Janette, in a retirement village, or residing in an independent living unit, a Home Care Package will support you to continue to live independently for as long as you are able. Choosing the right care provider is crucial to maximising your Home Care Package funding and tailoring a plan of services to meet your care needs. Meditech Staffing is here to help. As an experienced and widely respected approved
Campbelltown Office,please call 02 9159 0033 or email campbelltown@meditechstaffing.com.au For more information please visit our website: www.meditechstaffing.com.au
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Daily living in a nursing home
Daily living
Moving house is often stressful and it may take time to settle into your new environment. Here’s what you can expect from life in a nursing home. If you are thinking about moving into a nursing home you’re likely to experience a massive range of emotions, varying from relief and excitement to uncertainty and apprehension. Living in a nursing home will be different and it may take a little bit for you to settle into your new life. Providing a caring and supportive environment, staff in a nursing home are there to make life easier for you, many residents have reported they actually enjoy an enhanced quality of life and improved social life, since they moved. You will benefit from receiving help with some tasks you’ve found difficult to do and you will have peace of mind that should anything happen, you will receive immediate attention and the situation will be managed well.
It’s your home
There may be some ‘common’ areas that are shared with other residents, such as the dining room and lounge room, but your room is your own.
There are moments in life’s journey when you need to turn to someone you can trust. Like the moment you decide to explore options for retirement living. The moment you need residential aged care for yourself or a loved one. Or the moment you need a little care and support to continue living independently in your own home. Because wherever you are on life’s journey, you can trust in Anglican Care.
1800 733 553 www.anglicancare.com.au
HOME CARE I RETIREMENT LIVING I RESIDENTIAL CARE
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Nursing homes positively encourage you to bring personal items for your room, such as pictures, photos, ornaments, furniture throws and smaller pieces of furniture.
Social aspects and routines
The chances are you’ve moved from living in a house on your own or with a partner, so you’ll need to get used to a few more people being around. However, the choice is yours as to how social you want to be. You can choose to be social in the communal areas and spend time with other residents or simply find a quiet corner, or remain in your room to enjoy your own company. Nursing home staff are generally friendly and outgoing, and they will respect your need for privacy. Many nursing homes have strong links to the local community. You can choose to get involved with activities such as meeting local school children or other people from other groups. As well as adjusting to new people, there may be some changes to your daily routines, such as slightly different meal and shower times. The important thing to remember is that by moving into a nursing home you’ll receive the help and support you need to improve your quality of life.
Embrace the future together with Mercy Health at one of our two aged care homes or in your own home in regional NSW
Mercy Place Albury, just beside Mercy Health Albury 578 Poole Street, Albury Take the next step with us today Call 1300 410 791 (Monday to Friday, between 8:30am-7:00pm)
For more information visit mercyhealth.com.au
Mercy Place Mount St Joseph’s 61 Campbell Street, Young
Daily living
Find out prior to moving what extra personal belongings you can bring so you can still enjoy the things which have meaning to you.
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Multiple activities
Nursing homes offer many social aspects and multiple activities such as exercise classes, religious services/classes, bingo, arts and craft, concerts and outings. It doesn’t mean you have to take part – you still decide what you want to do. You can continue to enjoy your usual activities outside the nursing home, such as attending any regular classes or meeting friends in your favourite coffee shop. Whether it’s reading or watching TV in your room, chatting with other residents or going to the cinema with friends, the choice of how you spend your time is yours.
Partners
Some homes offer rooms for couples in the form of adjoining rooms, double rooms, or even a single unit for couples.
Daily living
This means couples can continue living together even if they have different care and support needs.
Pets
While most homes do not allow residents to have their personal pets, a lot now have ‘live-in’ animals such as cats, rabbits, dogs and birds. Some nursing homes also arrange for a variety of animals to visit regularly.
Family and friends
Your family and friends are always encouraged to visit and depending on your health, you will be able to come and go as you please – visit friends, enjoy family celebrations, go shopping and even go on holiday. Many nursing homes also have special areas available for private functions. This means you can still hold special events for family and friends in your nursing home.
Going on a holiday
When you live in an aged care home you can still go on a holiday. You can leave the aged care home for up to 52 nights in a financial year. This is called ‘social leave’. The Government will continue to pay subsidies on your behalf to the aged care home and you still have to pay your daily fees and income tested fees. If you are away for longer than 52 nights the Government will stop paying subsidies and you may be asked to pay any owing amounts to the aged care home. The 52 night rule can not be extended.
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Shop online with confidence
Visit DPS Shop online today for that special gift, or browse our growing range of products that help make independent living at home easier.
shop.dps.com.au
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Discover the ultimate in aged care living Cranbrook Care’s family of premier aged care residences are architecturally designed, situated in idyllic locations and provide our residents with excellence in care and services.
Neutral Bay, Lower North Shore
Kanwal, Central Coast
Multi award winning aged care residence overlooking Sydney Harbour, setting new standards in residential aged care.
Modern aged care residence with a peaceful setting amongst the trees and gardens.
Call 9953 0000
Call 4392 4111
Bella Vista, Hills District
Abbotsford, Inner West
A brand new state of the art aged care residence overlooking the picturesque Castle Hill Country Club Golf Course.
A brand new state of the art aged care residence, idyllically located on the waterfront.
Call 9672 6155
Call 9712 0100
For more information on our residences or our private in-home care services, visit cranbrookcare.com.au
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Resident Agreement The Resident Agreement is a legal agreement between you and your aged care home. Before you move in, an aged care home will offer you a Resident Agreement to sign, which may cover things like the services you will receive, the fees to be paid and the rights and responsibilities you have as a resident of the home. Your Resident Agreement should include the following: the policies and practices used to set your fees and charges; the level of daily fee you’ll be asked to pay; ny circumstances where you might be asked to leave and how the a aged care home will help you find somewhere more appropriate; our rights and responsibilities as a resident in your new aged y care home; your aged care home’s responsibilities to you as a resident; ow the aged care home will deal with any complaints you, your h carer, friends or family may make; and ny other matters agreed between you and the aged care home’s a manager, within the requirements of the Aged Care Act 1997.
When do I sign?
If you choose to enter into a Resident Agreement, you don’t have to sign it at the time it is offered. You may want to take time to ask your friends, family, carer, financial advisor or legal practitioner for help to go through the agreement, although you don’t have to. While there is no time limit for signing the Resident Agreement, it is in your best interest to finalise the Resident Agreement as soon as you can, as it covers your rights and responsibilities.
Can I withdraw from the Resident Agreement?
Should you change your mind, you can withdraw from the Resident Agreement within 14 days of signing. You will need to let your aged care home know straight away, in writing. You will still need to pay your care fees and charges for care you’ve received during the 14 days. If you’ve made any other payments to your provider during that time, you are entitled to a refund. Changes can only be made to the agreement if both you and your aged care home agree.
What if I need help understanding the agreement?
Since the Resident Agreement is a legally binding document, it’s important you understand everything in the document before you sign it.
Resident Agreement
any extra services you’ve agreed to receive, and their costs;
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If you have any questions, you should ask your new aged care home. It’s their responsibility to make sure the agreement offered to you is clear. You can also ask your family, friends, carer or a legal practitioner to help you understand the terms of your agreement. The proposed agreements may not automatically include all the things that you think are important, so it is a good idea to check. If you’re having language difficulties because the agreement is not written in your preferred language, you can contact the Australian Government Translating and Interpreting Service (TIS) on 13 14 50. If you understand your agreement and want to sign it, but are physically unable to, you can ask someone with the legal authority to sign on your behalf, such as someone who holds Power of Attorney for you.
Residential respite
Rights and responsibilities
Your rights and responsibilities will be the same as those of every other resident. To make sure your rights and responsibilities are protected, there is legislation that all aged care homes funded by the Government must follow. The Charter of Residents’ Rights and Responsibilities will be displayed in your aged care home, or you can ask your home for a copy when they offer you your Resident Agreement.
Taking a break Taking some time off from caring is crucial and known as ‘respite’. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Residential respite
To receive respite care in an aged care home, you require an assessment by an Aged Care Assessment Team (ACAT), except in emergencies. See page 15 for more information about ACAT. Usually, you may have up to 63 days of Government funded respite care in any financial year, and it may be possible to extend the care period by up to 21 days at a time, if deemed necessary by the ACAT. When you have received approval by the ACAT, you may apply directly to the aged care facility for respite. Access to respite care is based on eligibility and need. Although residential aged care homes are allocated respite places, they are not required to keep these solely available for respite provision. You will need to book this respite in advance, although in the case of emergencies, it can be organised quite quickly.
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Retire on your own terms Live life to the fullest in our Wellbeing Communities We believe that growing older shouldn’t have to mean sitting on the sidelines. People who join our Wellbeing Communities want to live life to the fullest. That’s why we can help you take care of the everyday things, like home maintenance and security, so that you can focus on the big things. Plan ahead with confidence, knowing that if your needs change in the future, we can meet them in the one community. You’ll enjoy priority access to onsite health care, support and personalised advice from our team.
Find your nearest Australian Unity Wellbeing Community
Our locati
Queensland Brisbane
Our wellbeing communities are open for COVID-safe inspections.
Port Macquarie • Sienna Grange A • Sienna Grange R • The Governors R
Retirement communities: A range of retirement living options, architecturally-designed for healthy ageing: from three-bedroom villas, to luxury units or serviced apartments –all with services and support available, whether you need it now or in the future.
Bateau Bay Prec • Elderslee Retirem • Kiah Lodge Reti • Karagi Court Re
1300 160 170 australianunity.com.au/assisted-living/ retirement-communities AU1404_211117
Cromer Precinc • Willandra Village Retirement Com
New South Wales
All-inclusive Wellbeing Communities: A range of retirement living options, care apartments and small-scale aged care in one location, so that you don’t need to move if your needs change.
Contact us to book your personalised tour in line with COVID safe practices
Woolloongabba • St Luke’s Green • St Luke’s Green
Northmead Pre • Constitution Hill • Constitution Hill
Sydney
Hunters Hill Pr • The Heritage of
Penshurst Prec • Greglea Retirem
Canberra
Victoria
Australian Capital Territory
Kogarah Precin • St Patrick’s Gree • St Patrick’s Gree
Maroubra Preci • St Brigid’s Green • St Brigid’s Green
Bondi Precinct, • Lifestyle Manor
Melbourne
Bowral Precinc • Mt Eymard Retir Australian Unity Residences Capital Cities
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You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to permanently move into.
Cost
The cost for respite in a Government funded aged care home is the same Basic Daily Fee as for a permanent resident of the home. This amount is currently $53.56 per day (1 January 2022 rates), which is the equivalent of 85 percent of the single maximum base rate of the Age Pension, regardless of whether you are a pensioner or not. A booking fee may also be charged to assist in securing a place. This is a pre-payment of respite care fees, not an additional payment, and it cannot be more than a full week’s fee or 25 percent of the entire stay’s fee, whichever amount is the lowest. There is no income and assets test or additional accommodation charge to access respite in an aged care home. This only applies to permanent residents of an aged care home. For respite in an ‘extra services’ home you may be asked to pay an extra fee to cover the cost of the higher standard of services. For more information about respite options and how to access, contact the Carer Gateway on 1800 422 737. Go to page 43 to read about respite options in your own home or community.
Private Respite Care in Canberra Feel assured taking a break, knowing that your loved one is safe, cared for and supported 24/7 with Love, Decency & Kindness. During your loved one’s stay in their own premium, spacious, self-contained studio apartment, they will receive the personalised care and support they require delivered by our dedicated care team who take the time to truly understand your loved one. We offer privately funded, short stay respite care for two to six weeks, with no ACAT assessment required.
For bookings or to learn more visit LDK.com.au or call 1300 535 000
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Extra services Some aged care homes provide ‘extra services’, such as a higher standard of accommodation, increased entertainment options, and more diverse food choices. Extra service homes have approval from the Australian Government to offer these additional hotel type services and they come at an additional cost to the resident. ‘Extra service’ only refers to the standard of accommodation, meals, food, and entertainment, and not to the level of care which is legislated to be of a high standard across all aged care homes. Services delivered and cost may vary between providers and they should be outlined in your Resident Agreement.
Some of the extra services you might be offered include: A bigger room
internet
daily newspaper
satellite TV
phone
choice of meals
selection of beverages including wines, beer, and spirits special therapies such as massage or aromatherapy leisure/entertainment facilities
Fees
Extra service fees are set by the provider and approved by the Australian Government. This is an additional charge on top of the basic daily care fee, accommodation payment all residents pay, and any means tested fee. Some providers may offer rooms with a non-optional extra service package. You can only take up the room if you agree to and pay for the extra services offered. Other providers may offer extra services as an optional package that you can choose or cancel at any time. In this case, switching from general residency to extra service residence within the same home, does not change the accommodation payment you have already agreed to when entering the home and the provider cannot charge a new or additional accommodation payment.
Additional services
All people in aged care homes have the option to purchase additional services, such as entertainment or lifestyle choices, for an extra fee. Providers can not charge additional service fees for anything that is part of the normal operation of the nursing home and you have to agree to these charges before they are being delivered. See page 203 for a list of aged care homes that offer extra services.
Extra services
In some cases, the whole of the home is ‘extra service’, while in others, a distinct part of that home, such as a separate building, wing or unit, is dedicated to extra services.
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Frequently asked questions about moving into an aged care home Making the transition to residential aged care can be daunting and a life‑changing experience.
Frequently asked questions
It’s important you make the move confidently and know what to expect. Here we answer a few common questions about moving into an aged care facility.
How will I know when it’s time to move into a nursing home?
Making the decision to move into a nursing home comes at different times and for a variety of different reasons, all depending on the person, their care needs, their support network, or financial status. Common reasons for making the move from home to a nursing home can be: nsuitable personal care in your own home – this can mean that U you require higher personal care support than you are able to access at home through either home care support services or the care of family and friends. fter a crisis – whether it be a fall or medical episode, a crisis of any A kind can certainly play a part in making the decision to move into a nursing home to ensure you get the 24 hour support and care you need.
emporary respite or short-term recovery – access respite in a T nursing home when your carer is away for a period of time or while you recover from surgery before moving back into your own home after you have fully recovered. Remember it is important to find the right nursing home for you so before you sign the dotted line, why not visit and inspect a few different options and make sure you talk to people at the nursing home you are considering.
Is there a trial period to see whether I like the home? It is important to make sure you are happy with the nursing home you are moving into and be confident it will meet your needs because it is going to be your new home. ‘Trialing’ a nursing home by booking in for temporary residential respite will give you a taste of what life is like living in the nursing home and may help you in making that final decision of if it is the right home for you. It may also be beneficial to visit the nursing home at different times and on different days to see what staffing levels are like, what activities are on, and to talk to different people about the place.
How will I know if the home is of good quality?
There are a number of ways that you can look into the quality of a nursing home, ranging from sourcing other people’s personal experiences right through to experiencing it for yourself.
Scan the QR code to find out more about this provider
Considering aged care for a loved one? At Bupa Aged Care, whether for respite short-stay care or as a new home, our experienced registered nurses and carers aim to provide the care each resident needs, in the way they prefer. Care is first and foremost We embrace and support residents to live their day their way, with teams dedicated to their wellbeing. People rarely expect to need aged care, but if your family does, we’ll guide you through the steps. To book a visit with one of our 24 homes throughout Sydney and regional New South Wales, call us on 1800 718 357 or visit bupaagedcare.com.au/region/NSW Admission to one of our Bupa Aged Care homes is subject to availability and your care needs.
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Some of the best ways that you can get an idea on the quality of a nursing home is by: peaking to people living in the home – if you are visiting or on a S tour, take the time to talk to other residents and even staff about their thoughts and experiences of the nursing home.
egister for respite – booking yourself in for some respite in a nursing R home is a great way to get a feel for a place and the people within it.
onsumer ratings – on our website AgedCareGuide.com.au we have C launched an online consumer ratings engine which allows you to view real people’s ratings and reviews of individual nursing homes and the nursing home responses, all in one place.
How long can I stay at an aged care facility?
You are able to stay at an aged care home for as long as you want or need. However, you may have to leave a facility sooner than expected if you require additional nursing support or if your current home cannot provide the services you need.
Am I free to ‘come and go’ as I please?
You are able to leave your aged care facility for up to 52 nights in a financial year. This is called ‘social leave’. While you will still have to pay your daily fees and income tested fees, the Australian Government will continue to pay the appropriate subsidies to your aged care home on your behalf. This 52 day allocation period cannot be increased.
What if I need to go to hospital?
The time you spend in hospital will not count towards your social leave, but you’ll still have to pay your usual fees and payments. The Government will continue to pay appropriate subsidies to your aged care home while you are in hospital.
Under what circumstances can I leave my current aged care home to move to another?
You may wish to leave your current aged care home to move to another if: ou have been accepted to another aged care home which may y better suit your health care needs; or if you have been asked to leave.
Can the aged care home ask me to leave?
An aged care home might ask you to leave, with 14 days notice, if: they are closing;
they can’t provide the type of accommodation and care you need; ou haven’t paid your fees within 42 days after they fall due for y reasons within your control; or
i f you intentionally cause serious damage to the aged care home or to another resident or employees.
Frequently asked questions
ook to the Aged Care Quality and Safety Commission – this L governing body assesses and reviews all Australian nursing homes against set standards of care which are available online and accessible by you or a loved one.
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Aged care checklist When trying to decide which aged care home or service best suits your needs, a checklist is an excellent evaluation method. Take note of your first impressions when you first call the nursing home or service. Are staff friendly and accommodating to answering your questions? When considering a nursing home, ask to tour the facility and speak to people already living in the care home. You may know someone who lives there or has a loved one at the facility. Ask them about their experience.
Aged care checklist
You may want to consider a short-term respite stay at the home. That way you can experience what it is like to live in the facility before you make the final decision as to whether it is a place you would like to move into permanently. Below are a number of questions to ask the provider when assessing the suitability of an aged care home, supported living facility or other service, to assist you in making your decision.
The provider
Is the provider for-profit or not-for-profit, church or charity based? o the owners/directors of the company have a health and/or D aged care background?
hen was the last time a complaint was made to the provider, what W about, and how was it dealt with?
re residents and their families encouraged to have input into services A offered and the quality of care?
The facility
oes the home look and smell fresh and clean, and is it in D good repair? Are the carpets and floor coverings clean? Is the inside temperature comfortable?
Does the home meet safety regulations?
Is there good and clear signage throughout the facility?
Are there secure and interesting outdoor areas?
re there spaces and activities to support people living with special A needs, such as dementia? Do the residents appear clean and neat?
Can you stay in the facility if your needs change?
The staff
Are the staff friendly and welcoming?
Does the staff provide clear answers to your questions?
What is the mood of interaction between staff and residents?
o staff look like they take their time with residents to give them D personal attention?
hat is the ratio of nurses/care workers to residents on weekdays, W weekends, and at night-time?
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We’ll support you to live life well. When living in your own home is no longer an option, you’re most welcome to make our home yours and live in safety and comfort. Residential care is a natural next step in life for thousands of Australians every year. With us, your life continues on your terms – you decide when to get up, eat, socialise and relax.
We will arrange the services important to you Every resident is unique. We’ll work with you to create a personal care plan for your exact needs. Those needs will be met by our team of carers, lifestyle officers, spiritual and wellbeing coordinators, registered nurses, and any specialists needed.
Dedicated to quality care The Aged Care Quality Standards provide reassurance that you’ll be treated with kindness, dignity and respect. We continually evaluate our training, systems and processes and strive to exceed these standards.
We are for people, not for profit Southern Cross Care has supported older people in NSW and the ACT for over 50 years. As a not-for-profit organisation, we’re solely focused on providing the best care we can.
Experience our service with respite care We have 30 homes, so there could be one close by in your community. You can arrange a short stay in a home before making any decision. We’ll be happy to arrange this for you, please ask when you call.
1800 870 427 sccliving.org.au
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SUMMITCARE
SummitCare Baulkham Hills 2020 Winner for Outstanding Specialised Business And multiple finalists for: Specialised Business Professional Services Health Improvement Services -
WARMTH WORTH WELLBEING
Healthy Ageing &
SummitCare Baulkham Hills P: (02) 8865 3600 E: baulkhamhills@summitcare.com.au
SummitCare St Marys P: (02) 9673 6999 E: stmarys@summitcare.com.au
SummitCare Liverpool P: (02) 9602 9044 E: liverpool@summitcare.com.au
SummitCare Smithfield P: (02) 9755 7333 E: smithfield@summitcare.com.au
SummitCare Canley Vale P: (02) 9728 1200 E: canleyvale@summitcare.com.au
SummitCare Wallsend P: (02) 4944 1500 E: wallsend@summitcare.com.au
HOME OF THE YEAR 2020
HOME OF THE YEAR 2020
HOME OF THE YEAR 2020
SummitCare Penrith P: (02) 4721 2512 E: penrith@summitcare.com.au
SummitCare Randwick P: (02) 9398 4511 E: randwick@summitcare.com.au
SummitCare Waverley P: (02) 9387 3872 E: waverley@summitcare.com.au
Our highly qualified staff provide 24/7 care and specialise in palliative and dementia care - SummitCare accepts high care respite and offers residential care to our growing communities across Sydney and Newcastle. Our homes are designed to offer spacious living areas, external and internal courtyards with beautifully landscaped gardens for our residents to enjoy. SummitCare achieved high commendations for our approach to palliative care through the Future of Ageing Awards 2020.
Family-owned business with a focus on care and services to the ageing community. We also offer: • • • •
www.summitcare.com.au
Couples suites Freshly prepared nutritious meals, cooked on-site Resident-focused leisure and lifestyle activities Concessional and DVA welcome.
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The room
Is it a single or shared room? I s the room you’re shown the actual room you’ll be moving into or is it for display only? Does the room have an ensuite or are the bathrooms shared? Are there provisions for married couples? How is the room allocation determined? I s there access to a private phone line, internet connection, or pay TV? How is the heating/cooling controlled? What personal effects and furnishings can you bring to the home? Are there provisions for safe storage of personal items?
re staff respecting resident’s privacy – do they knock before A entering a resident’s room?
Day to day living
re there areas for families and friends to meet and celebrate A special events? Can family and friends take part in activities? Are meals cooked on site or delivered? Are menus flexible and able to meet special requirements? hat types of individual and group activities are offered and W how often?
Are there activities that include cultural and spiritual preferences? re there any activities organised together with the A local community? What special events are celebrated?
Does the facility have pets on site or offer a pet visitation program?
Health and personal care
I s there a GP on site or can you continue to see a Physician of your choice?
How do staff administer and monitor resident’s medicine intake? How are medical emergencies handled?
hat other services, such as speech therapy and occupational W therapy, are available on site? Is there a dietitian or nutritionist part of the care team? Does the facility have a wellness program?
How does the facility deal with end-of-life/palliative care? Are any provisions, such as continence pads, rationed?
Financial
What are my payment options?
What is the breakdown of the payable fees?
Can you negotiate on the fees and how they are paid?
Aged care checklist
re there easily accessible alarm buttons in the room and A how many?
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Meeting the needs of all cultures For many older Australians, leaving their home to move into residential care is a lifestyle change that can lead to an emotionally challenging experience.
This transition can become more challenging for older people from culturally and linguistically diverse (CALD) backgrounds requiring access to residential and community aged care services that are sensitive to meeting their specific cultural, spiritual, dietary and linguistic needs. With an increasing ageing and migration population, it is essential that Australian aged care services and communities have the capacity to respond to the unique needs of people from CALD backgrounds.
Cultural services
Meeting the needs of the nation’s older people from culturally and linguistically diverse (CALD) backgrounds has been a growing focus of the Australian Government. Providing suitable cultural care has been associated with huge health and wellbeing benefits for this growing group of older Australians which has led to the Government’s introduction of a number of initiatives.
Cluster facilities
Facilities with clusters for CALD older people generally consist of three or more residents from a similar background and staff who speak their language. Cluster facilities also make an extra effort to focus on meeting the cultural, spiritual, dietary and social needs of CALD residents. The aim of clustering is to: nhance the quality of care provided to residents from CALD E backgrounds in residential aged care facilities romote and facilitate access to residential aged care facilities for P people from CALD backgrounds nable residents to observe religious, spiritual, cultural and personally E significant events Improve communication between staff and residents aintain dietary customs according to the CALD backgrounds of M residents’ religious and cultural preferences rovide social and activity programs that appropriately cater for the P needs and interests of CALD residents Some mainstream residential aged care facilities have informal ‘clusters’ that cater for the needs of older people from diverse backgrounds. There are also culturally specific aged care facilities that have formally entered into a contract with the Australian Government to, wherever possible, meet the needs of a specific cultural group.
Partners in Culturally Appropriate Care
Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities.
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The PICAC initiative has resulted in:
ore aged care service providers delivering culturally appropriate M care to older CALD people
Cultural services
etter access for older CALD people to culturally appropriate B residential and community care services
lder CALD people having a greater capacity to make informed O decisions about residential and community based aged care
To find out more about PICAC New South Wales and the ACT, call the Multicultural Communities Council of Illawarra on 02 4229 7566.
Breaking language barriers
Healthcare professionals in General Practice treat patients from a diverse range of cultural and linguistic backgrounds.
A significant proportion of the Australian population speak a primary language other than English and patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans. They may also have a decreased understanding of their diagnosis, and overall, less satisfaction with their care. Access to high quality medical interpreter services may improve the quality of care for these patients.
The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Government. The service covers more than 100 languages and is available 24/7 on 13 14 50.
See pages 228 –234 for a list of aged care homes and home care package providers who can meet the needs of people from a range of cultures.
Residential GaRdens foR the spanish speakinG fRail aGed ltd Residential Gardens is a not-for-profit organisation, the only one in Australia with a focus on the Spanish speaking community in Residential Care. Residential Gardens promotes the highest possible quality of life, independence and dignity. We take pride in our work and dedication to making a difference in the lives of the residents. The facility provides for 106 residents in a mix of bedrooms, with many private facilities. Features include:
Separate and sensitively
designed dementia area Physiotherapy room Wellness room
Rehabilitation centre Cafe Hairdresser Dining
Activity rooms Theatre room Courtyard Landscaped gardens
An extensive range of services are provided including: Residential Care A variety of activities program Palliative Care Day Care Home Care Services Access to Allied Health Services Respite Care
420 Woodstock Ave, Rooty Hill, NSW, 2766 E: info@residentialgardens.com.au
Wintergarden Outdoor entertaining area Large Multifunction Room
Private Home Care Services Home Care Packages Level 1 to 4
P: (02) 8887 5555 F: (02) 8887 5500 www.residentialgardens.com.au
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Special needs groups There are a number of groups of people that are recognised by the Government as ‘special needs’ groups when it comes to aged care services. Aged care providers are required to consider the needs of these groups in the provision of care. You will find more information on each group below.
Aboriginal and Torres Strait Islander (ATSI)
Special needs groups
The care needs of older Aboriginal or Torres Strait Islander (ATSI) people can be quite specific and there is a cultural element that needs to be considered in the delivery of care. All care homes should care for all people regardless of their background although some homes are specifically for ATSI clients. See pages 228 –234 for an overview of aged care homes and service providers that have indicated to cater for ATSI clients.
Care leavers
A care leaver is a person who, as a child or youth, spent time in institutional care or other types of out of home care like orphanages, children’s homes or foster care. A large number of these care leavers are now reaching an age where they need to consider moving into aged care. Because of their experiences in institutionalised care, aged care has been flagged as an area that can cause distress and anxiety.
Culturally and Linguistically Diverse (CALD) people Some aged care services are designed specifically for people who are culturally and linguistically diverse. They might have staff that speak a foreign language, specific cultural activities, or meet spiritual needs.
To support the needs of older people from CALD backgrounds, the Government has introduced the ‘National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds’. This strategy helps aged care providers to deliver quality care and aims to make culturally appropriate aged care more accessible. See pages 228 –234 for a list of culturally appropriate homes and services.
Disability
In Australia, one in five people live with some form of disability and this number increases with age. There are many different types of disability including physical, intellectual, sensory, learning, psychiatric, or a combination of any of these. Some of these may be pre-existing disabilities, they can be disabilities due to health conditions like a stroke, or be part of the ageing process, such as dementia. If you have a disability, are over 65 years of age and currently receive support through the National Disability Insurance Scheme (NDIS), visit ndis.gov.au or phone 1800 800 110 to find out what services are available to you.
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Financially disadvantaged
If you have genuine difficulty paying aged care fees and charges, financial hardship provisions may apply. These allow for your fees and charges to be reduced or waived. Financial hardship assistance applications will be considered on your overall financial circumstance including your total income and assets, your eligibility for a pension, and whether you have income or assets which you can use to pay your care fees.
Homeless
The Homeless Supplement aims to better support the viability of residential aged care homes providing care to people who have a history of, or are at risk of, homelessness.
LGBTIQ
Through the National LGBTI Ageing and Aged Care Strategy, the Government aims to ensure lesbian, gay, bisexual, transgender, intersex, and questioning (LGBTIQ) people have access to the same opportunities and options in aged care that are available to all Australians. It is designed not only to raise awareness of the issues, but also improve the ageing and aged care experience of LGBTIQ people, and recognising and valuing the diversity of this group. The Rainbow Tick Accreditation program recognises the commitment of aged and community care organisations that have implemented LGBTIQ inclusive service delivery. Rainbow Tick Accreditation provides assurance to LGBTIQ consumers and staff that an organisation will be responsive to their needs. On pages 228 –234 you’ll find a list of homes and services providing LGBTIQ appropriate services.
Rural & Regional clients
If you live in a rural or regional area it may be harder to access the aged care services that you need. Services offered in rural and regional areas will depend on the needs of the whole community and sometimes aged care, health and community services are combined to meet local health needs.
Veterans
Veterans have a ‘special needs’ status to support complex medical requirements that include the need for high levels of emotional and cultural support in old age, as a result of a veterans’ wartime experience. The Veterans’ Home Care program can help with in home support and the Veterans’ Supplement aims to improve access to residential aged care for veterans with mental health conditions. For more information, contact the Department of Veterans’ Affairs on 1800 838 372 or visit www.dva.gov.au .
Special needs groups
If you are currently homeless, or if you’re at risk of becoming homeless, there may be Government funded services available to you that can help solve your housing problems, or assist with financial or legal issues.
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24-hour care in your own home Supported living communities combine the best advantages of retirement villages and nursing homes, to provide a new and welcome choice for seniors. In a supported living community you buy and have a leasehold title to your own home – as in many retirement villages. However, unlike a retirement village, you’ll have access to various levels of personal care and nursing care, but this is provided in the privacy of your own home, a choice not available in nursing homes.
Supported living
Care Communities
A new type of supported living is known as Care Communities. These are unique villages with the look and feel of a retirement village and the care of a nursing home. Run by approved providers, you can access Government funding for Home Care Packages or privately funded home care services, with support provided in the comfort of your own self-contained home in the village.
No asset-testing or ACAT assessments
Acquiring one of these homes, which is not Government funded, is surprisingly easy. As with a retirement village, there is no need for asset testing or income testing. There is also no need for an assessment by the Aged Care Assessment Team (ACAT) that nursing homes require. Furthermore, since there are generally no waiting lists, you are able to move in straight away. If you already receive home support benefits before moving to a supported living community you can stay with your current provider. Care benefits can also be arranged if you’re in need of a care package.
Maintain your social life
While some residential aged care homes don’t cater for couples, supported living communities can offer the capacity for couples to stay together in their own home, even if they require different levels of care. The community centres offer many comfortable facilities, including lounge areas, libraries, television, games and activities rooms and tea and coffee facilities. Friends and family are always welcome to pop in for visits, meals, family celebrations and to make use of the many facilities. If you don’t feel like cooking at home, the dining room is available as an alternative and can be a great way to catch up with friends and neighbours.
Choosing a supported living community
There are various factors which may determine your transition to a particular supported living community.
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Another factor which may help you come to a decision is whether the facility has amenities that are important to you, such as a gym, recreation centre, library, or a chapel. Food and health is also a major determining factor in the supported living community you choose to reside at. Before coming to a decision, ask the following questions: Is the food appealing? What kinds of food are served? Do you have the option of eating in your room? Is it nutritious and appetising? Are there different food options available? How are health problems handled? ow does the community handle both emergency and H non‑emergency problems? I f you develop a medical condition, will you be able to remain in the supported living community? Would you be required to move elsewhere for medical care? It’s important to remember, the facility you will be happiest at will not necessarily be the most expensive. The right community for you is the community where you feel ‘most at home’.
Supported living
For instance, do you prefer a smaller environment, or would you rather be in a larger place with more activities?
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Retirement living and your choices If you are looking for a supportive environment with safety and security, you might like to consider a well managed retirement village. The size and levels of accommodation vary – from self contained independent living to serviced apartments. Think about the type of village you wish to live in and what you can afford on a continuing basis. It is essential that you ask questions to understand the financial implications of ‘owning’ a unit in a village. Seek expert advice as well as that of your chosen village’s residents’ committee. Also, be sure to assess the culture and social side of the village to ensure they meet your expectations.
Retirement living
What is a retirement village?
Retirement villages are designed for people aged over 55 as an alternative housing and lifestyle option. They are popular with people who feel they need more security, support or company, but who want to maintain their independence.
Independent living
Independent Living Units (ILU), also known as villas or apartments are designed for active retirees. They range from one to four bedrooms and may be within a high or medium-rise complex, terrace housing arrangement, stand-alone or semi-detached.
Serviced apartments
Serviced apartments are generally one or two bedrooms and provide residents with some daily living assistance. Services may include cleaning, laundry and assistance with personal care. While a small kitchenette is usually included within the apartment, meals are provided in a dining room setting.
Residential aged care
Some retirement village complexes also offer residential low level care and high level care accommodation, as well as Home Care Packages for people with varying care needs. You will need an aged care assessment to access either of these care options. Go to page 25 to read more about Home Care Packages or page 61 for information about aged care homes.
Types of villages
There are two types of retirement villages: Resident funded village Donor funded village Resident funded villages are owned and operated by the private sector or not-for-profit organisations on a commercial basis to produce a profit or surplus. The village is funded by the residents who ‘purchase’ their villa or apartment under one of the tenure arrangements.
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Canberra’s vibrant new Seniors’ Living Village
Greenway Views® is our first purpose-built LDK Seniors’ Living® village in Canberra, providing you the vibrancy and freedom of a retirement village and the peace of mind knowing you can access all levels of exceptional on-site care, if or when you need it.
Your village
Care your way
Situated in Greenway, Canberra, and surrounded by beautiful natural vistas and uninterrupted views of the Brindabellas, Greenway Views has been designed with your every need in mind. You’ll find everything you need just moments from your doorstep with an on-site café, grocer, auditorium, restaurant, bar and more. There is also ample shopping and dining options within close proximity to the village.
When Greenway Views is your home, you have access to 24/7 care delivered with Love, Decency & Kindness by our dedicated on-site team. You can also access a range of funding options to reduce your out of pocket expenses. Our onsite specialists work with our residents to understand and access funding they may be eligible for. Our care offering means that if or when you need care, it’s available to you in the comfort and privacy of your home, offering low through to high care.
Your home Greenway Views has 380+ purposebuilt apartments, providing private, secure living, which you can furnish with your treasures and truly make your own. There is a range of apartment sizes to suit your preferences, including 1, 2 & 3 bedrooms. Live as you’ve always done and welcome your friends, family, or grandkids into your home - you can even bring your furry friend to live with you.
Experience Greenway Views for yourself. Call us on 1300 535 000 or visit LDK.com.au
LDK’s One Move Promise® Our One Move Promise® means once you call an LDK village home, you’ll never have to leave. This means that couples can stay together, and we’ve already had the pleasure of reuniting many couples, where one partner had initially moved to a separate community to access higher care and was separated from their loved one. It means you and your loved one can both call Greenway Views home.
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With BaptistCare, it’s a welcome home...
Residential Aged Care Homes, NSW & ACT At BaptistCare, we understand that everyone has individual needs. That’s why we work with you and your family to ensure that our home becomes yours. Our client liason team is here to guide you, step-by-step, and answer your questions at a time when you most need our help. Because at BaptistCare you’re always welcome.
1300 275 227
baptistcare.org.au/welcome
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The residents also contribute to the village’s capital infrastructure and the cost of ongoing management. Donor funded villages are normally owned and operated by not-for-profit organisations or church groups. They include an element of charitable subsidy and entry is generally restricted to the needy.
Ownership
The various forms of occupation or ownership rights are referred to as ‘tenure’. The legal forms of tenure include Strata Title ownership, leasehold estates, licences to occupy, freehold or company share arrangement with related residency entitlements. Regardless of the type of tenure, residents are consulted about the ongoing management of the village. This ensures that the village you have chosen cannot be changed without the approval of the residents.
Before moving into a village, you will need to pay an entry contribution which is refunded if you move out of the village. However, a Deferred Management Fee (DMF) usually applies, and is deducted from the amount you receive back. This must be specified in the entry agreement or contract. The cost of entering a village depends on the facilities and services offered. Monthly service and maintenance charges also apply and you may have to pay for extra personal services like laundry. To reserve a villa, a nominal deposit is required and the village will have a policy on how long it can be held for you. Should you change your mind within this specified time, the deposit will be refunded. If you enter into a binding arrangement with the village, the deposit will be part of the purchase price. In some States and Territories, purchasers are entitled to a refund during a ‘cooling off’ period following the signing of a residency contract. Be sure to make enquiries regarding this as some villages may require an administration fee for refunds.
Fees and charges
There are many fees and charges associated with living in a retirement village. Ensure you are provided with full details of all applicable charges and what they cover. For example, there may be a regular maintenance charge that covers the running costs of the entire village. These costs may include upkeep of facilities, staff, council and water rates from common areas, security, insurances including workers’ compensation and public liability, contents insurance for common areas as well as village building insurance. In addition, the charge may also contribute toward a ‘sinking fund’ for major repairs and improvements.
What happens upon vacating?
While the resale value will be determined by the market, there are factors in a retirement village that can add value to your villa or apartment.
Retirement living
Deposit or entry contribution?
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These include good management, attractiveness and the services and amenities available to enhance retirement living.
Departure/exit fee
The village will deduct a ‘deferred’, ‘departure’ or ‘exit’ fee at the time of settlement of sale or re‑occupancy of your villa. This fee forms part of the purchase price, but its payment is deferred until the end of the occupancy. The amount is calculated using a formula that generally involves a percentage of your/your successor’s entry cost multiplied by the number of years of your occupancy, and may include a proportion of capital appreciation.
Can’t afford to buy?
Retirement living
Some retirement villages offer accommodation rental units, sometimes known as periodic tenancy, although these are generally reserved for people with limited financial resources and are usually income assessed. You don’t own the property but pay a weekly fee for the accommodation under the Residential Tenancy Agreement, plus bond. Depending on your circumstances you may be able to receive rent assistance from Centrelink.
Finding the right village When deciding on a retirement village, be clear about what you want, what you are prepared to compromise on and what you definitely don’t want. To help you with the decision making process, here are some points to consider: inances: Know your budget, what you can afford and what other F ongoing costs are required. Always seek expert legal and financial advice. Ask questions and ensure you fully understand all the financial and legal implications of living in a retirement village before you sign anything or hand any money over. ifestyle: Think carefully about how you spend your time now and L how you want to spend your time in the future. For instance, if you are looking for a complete lifestyle change, you might consider a resort retirement village. Many villages now offer special interest facilities such as golf and tennis courts, and more are now accepting pets. You may also want to think about whether you want a garden or access to one. upport: One of the attractions of a retirement village is the peace S of mind of 24-hour help and assistance. Many villages now offer additional home support services. This is ideal if you need additional help with personal care, meals, laundry and domestic assistance. ocation: When looking at locations, you may want to consider L whether you want to be closer to family or stay in or near the community you’re already in. You may have always dreamed of living by the sea or in the country, while proximity to shops may also be important to you.
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RSL LifeCare retirement villages are homes with heart and soul. Where family and friends are always welcome, and you have time to really enjoy life. Time to pursue your hobbies, discover new activities, or enjoy a quiet walk. Where you can do as much or as little as you like. Our caring Village Managers are dedicated to enriching your everyday and available to provide emergency assistance should you need it. RSL LifeCare operates 27 Retirement Villages across NSW and ACT, comprising of brand new homes and already established communities. To find out more information about your new home and community contact us today.
Call 1300 232 564 or visit rsllifecare.org.au
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menities: Villages now offer a massive range of amenities A including libraries, restaurants, community rooms and barbeque areas. Ultimately you will be paying for these amenities through your weekly or monthly payments, so you may want to think about whether an all-weather indoor heated swimming pool or the caravan and boat parking is important to your needs. ther accommodation: Your or your partner’s needs may change O in the future, so you may also want to consider what other types of accommodation are available. Many developments are now offering serviced apartments and residential aged care at the same location, which means that even though your needs might change, you can still live in the same community.
When you have found a village that appeals to you and you feel would suit your particular needs, it is recommended that you don’t rush into making a commitment. Instead visit the village often, get to know the management and staff as well as the residents’ committee and seek answers to all your questions. Also, request a copy of the village rules. These are generally appropriate rules to enable residents and guests to enjoy the village, particularly communal areas, and its lifestyle, and are based upon courtesy and a mutual understanding between residents and management.
Life in a village
Living in a retirement village can offer a supportive environment and encourage independence, as well as the ability to enjoy social and leisure activities, if you choose. Many retirement village residents say they have become more active, confident and social since moving to a retirement village, and some go as far as to say they wish they’d done it sooner. While each village has its own culture, they are based on ‘senior friendly’ criteria and a community focused environment. You’ll be surrounded generally by like-minded friendly and welcoming neighbours.
Independence
A major appeal of retirement living is that help is at hand if there is an emergency situation and the on site security in various forms gives you peace of mind. Furthermore, management and staff can help organise additional support and services such as home maintenance and other services like organising laundry and dry cleaning. If you need some assistance to remain living independently, you can arrange for home support services like meal delivery or personal care services to help you out. You can choose to pay for these services yourself, or you may be eligible to receive a Government subsidy for these services. Find out more under ‘Support at home’ on page 19.
Retirement living
Choosing a village
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Retirement living
Sense of community
Most retirement villages have a great sense of community and while you are encouraged to participate in activities and join social events, it’s not obligatory to go to everything on offer. Depending on the village, some of these activities may include aerobics, water/aqua aerobics, card afternoons, Probus, personal training, knitting and sewing circles, and craft groups; plus outings to galleries, movies, events and places of interest. Regular ‘Happy Hours’ and afternoons spent watching televised sport are also popular activities among some residents.
Before signing on the ‘dotted line’ . . .
The idea of downsizing and living in a retirement living community may be appealing, but there are certain factors which should be considered prior to making the transition from your home to ‘the village’. Retirement village contracts are complex legal documents that can be hard to comprehend for someone without professional training. So, it’s important to understand your rights and responsibilities and obligations under the contract, before you sign. There are different types of contracts that residents and operators enter into depending on the arrangements in place in the village. You are more likely to make the right choices if you know what you want.
Peninsula Village
YOUR LIFE, YOUR CHOICE, OUR COMMUNITIES
Peninsula Villages is a group of three stunning Central Coast retirement villages, offering seniors and those with high care needs a fresh approach to supported living in beautifully appointed village-style environments. Offering a number of distinct levels of care including: ■ Independent living
■ Respite care
■ Aged care
■ Home community services
■ Dementia care
■ Home care packages
■ Palliative care
■ Social activities
There’s something to suit the needs of every senior community member on the Central Coast.
Contact us today for more information! 02 4344 9199 91 Pozieres Ave, Umina Beach NSW 2257
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Don’t rush into making a commitment and seek expert advice and answers to all of your questions.
Village checklist
To make the process a little easier, we’ve created a checklist of factors for you to consider prior to signing a retirement village contract:
Retirement living
ave you fully discussed your decision to move to a retirement H village with family, friends, or advisors? ave you looked at a sufficient number of villages to be able to H compare the services and facilities? nsure you have the full details of all applicable charges and what E they cover before entering a village. hat type of contractual arrangement is in place? i.e. is the village W Strata Title, long term lease or licence, Company Title, Unit Trust, Periodic Tenancy etc. Are there upfront costs? Is healthcare provided? How respectful are the staff of village residents’ privacy? How secure and safe is the village? Are pets and guests allowed? Is residential aged care accommodation available? Have you received a copy of the village rules? How are disputes resolved within the village? What happens if you wish to re-sell or re-lease the unit? Remember: Before signing a retirement living contract, take all of the documents and any questions you may have about the village to a legal practitioner or financial advisor who understands the legal and financial implications of retirement village contracts. Go to pages 204 –209 for a list of retirement accommodation options.
Come home to Calvary. 1300 66 00 22 calvarycommunitycare.org.au
Home Care Services | In-Home Nursing | Personal Care
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A placement consultant makes your job easier
Needing to place a loved one into an aged care home can be a highly stressful event for families and carers. You might think its a lack of information or understanding but in fact its because you are both the carer and the person emotionally involved as well as the decision maker.
Placement consultants
This process can be eased significantly with the help of an aged care placement consultant who can take control of the running around, paperwork and planning. Moving into residential care is a situation most people postpone for as long as possible until the point of necessity, often leaving little time to organise everything. If some initial planning were to be undertaken it could soothe the transition and reduce the stress at what is a critical turning point in people’s lives. Planning should include obtaining information on the financial implications of entering residential care, gaining information on the facilities available in your area and ensuring Wills and Powers of Attorney and Guardianship are up-to-date. A placement consultant can take over a lot of the stress of searching for and transitioning into an aged care home.
How a placement consultant can help
Every single transition to aged care is unique and a placement consultant will take several things in consideration to make sure the advice is right for your circumstances: Are you looking for care options for a single person, or a couple?
I s there a physical condition that is deteriorating, are mental faculties and awareness impaired? Is there acceptance or understanding of this part of the journey?
hat are the family dynamics around the placement decision and W the impact on everyone involved? Having extensive knowledge of facilities in their area, as well as the placement process, an aged care placement consultant can often find a home faster, and one that is specially suited to your requirements. Through their established relationships with aged care homes, they are familiar with the culture of each home and, most importantly, they have advanced knowledge when vacancies become available. By knowing the culture of each facility and getting to know you, placement consultants can determine which homes would best suit your needs and preferences, and make prior applications to these homes. Without the assistance of an aged care placement consultant, you or your carer would need to constantly phone the facilities of your choice to demonstrate your eagerness and commitment to obtaining a bed in that home.
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Negotiate and advocate for you
The aged care placement consultant advocates on your, and your family’s, behalf and is able to assist with the whole assessment process. They also complete all the necessary paperwork and application forms for entry into an aged care home which is helpful, as the applications can be quite daunting. They may suggest seeking financial advice where required. An aged care placement consultant helps share the load at this crucial time, can significantly speed up the time it usually takes to find a placement at a suitable home, thereby easing the transition into residential care.
ace to face family meetings to discuss your situation and a respect F for the emotions of all the family members involved Support and recommendations that cater for the specific requirements of your family and loved one
ounsel that prioritises family sensitivities, needs and special C requests, before asking how much money is available and getting the status of the financial situation ractical assistance with urgent placement situations – which they P often are – where reducing the typical waiting times, or arranging respite care, is a necessity.
Choosing a placement consultant
Within New South Wales and the ACT, there is a range of well qualified placement consultants who can help you in your search for aged care options. When you’re choosing a placement consultant to support you through the aged care transition, look for someone who is an expert in building and nurturing relationships, who is unbiased and independent, and has no business investment or alignment with any aged care facility. An independent professional is able to provide guidance based entirely on your individual circumstances, not biased by commission or kickbacks from any particular facility or provider. Choose an advocate who will ease your concerns, supporting your family with all aspects of this transition, allowing you to focus on your loved one. Placement consultants are most happy for you to call them for a chat and understand you may talk to a number of them before making your choice. You can be open in your discussions because, as health professionals, they have a policy of confidentiality. Their professional fees may differ and it is reasonable to advise them if you are working to a budget. Some placement consultants charge by the hour, whilst others offer a package of services for one fixed price. Ensure that you are advised of all the possible fees and costs up front. Finally make sure you feel comfortable talking with the placement consultant because your professional relationship will rely on them understanding what you want and organising the appropriate care services to meet those needs.
Placement consultants
Be sure about your expectations of service and what the placement consultant is able to provide, including:
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Resolving family disputes
Placing a family member into care can be life changing. There are many factors – physical, social, psychological and financial – that may arise which families sometimes find too difficult to cope with by themselves. Every family member wants their opinion considered when it comes to making choices. Such situations can result in family conflicts. There are specialist health professionals who offer independent, non‑judgmental services, which can explore the subtleties of each situation and offer caring support in addition to counselling and conflict resolution.
Placement consultants
Feelings of guilt
The journey into aged care is often a challenging and emotional time. Not only for you, the person going into care, but also for family members, who have sometimes cared for their loved one for a long time. You may feel rejected and unloved or are scared to take the step of going into care and worry you’ll lose your independence. At the same time many family members feel guilty about not being able to look after their loved one anymore. They feel overwhelmed by the aged care system and can’t give the assistance that is required. Finding professional support may relieve you from negative beliefs and provide you with coping skills which can ease the difficult journey towards placing a loved one in care. Some placement consultants offer counselling as part of their services or may be able to refer you to a counsellor. You can find placement consultants in the products and services directory on page 253 or search on AgedCareGuide.com.au
Case management
The case management process uses a comprehensive approach to identify and implement health and social care services to optimise your health, quality of life and active participation in the community. Case management may be short or long term, or episodic. It plans for both current situations and your long term needs. Case managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs and goals. Health based case managers are usually a nurse, social worker or allied health professional. Community based case managers generally have skills from a range of disciplines such as social workers, behavioural science, allied health or nursing. The type of care will depend on your individual needs. Some may only require coordination of support services such as home care.
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If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services. However, If you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager.
Private case management
Private case management services are supplied by experienced, tertiaryqualified case managers, to provide support services and coordination across a wide range of community and supportive health services.
The duration of private case management is flexible, and may be shortterm or ongoing, depending on your needs. Examples of when private case management may be an option are if you are returning home from hospital, recovering from an illness, or simply to help you continue to live safely and independently at home. In some cases, such as if a person is cognitively impaired, the public trustee may assign a private case manager to organise their care.
Care planning
The aim of care planning is to provide appropriate and coordinated care that you have control over. Care plans are person-centred and prioritise the needs identified in the comprehensive assessment. The case manager implements the care plan and this may include identifying support services that other community care agencies will provide. Services may include the purchase or hire of equipment or installation of assistive aids, such as bathroom rails, and negotiating with support agencies for delivery of services. The case manager also monitors each individual to ensure the service provision is effective and financially accountable, to identify changes and make adjustments to the care plan if needed.
How much does it cost?
The service of a private case management is not Government-subsidised in any way, so you will be charged for all services. Hourly rates vary between private case management organisations so always ask for a breakdown of costs before employing them. Generally, an invoice for all care services purchased on your behalf will be provided to you each month. Many case managers offer no lock in contracts, meaning care can be arranged for one, several or many ongoing visits, and you only pay for what you use.
Placement consultants
Waiting periods for private case management are generally reduced compared to some Government subsidised services.
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Expert financial advice imperative At a time when your main concern is the health and welfare of loved ones, you are faced with the complex financial issues of aged care.
The financial decisions surrounding aged care may be overwhelming, due to the different funding mechanisms that apply to nursing homes and ‘Extra Service’ facilities.
These can be further complicated by the impact that a move to care has in terms of the pension paid by Centrelink and the fact that the family home is treated differently for pension purposes than for aged care purposes. Just getting a basic understanding of what forms you need to complete, when to complete them, and where to send them can be a difficult path to navigate.
Financial advice
Paying for your care
You then need to consider important issues such as how to pay for any accommodation payment, whether to sell the family home or rent it out, how to maximise or keep the pension, all at a time when your main concern is finding a suitable place for your loved one to receive the care they need.
By understanding the rules and being able to apply them to individual circumstances, financial advisors are able to save their clients thousands of dollars.
How an expert can help
The best financial strategies and options will depend on your specific circumstances, objectives, and situation. A specialist aged care financial advisor can cut through the vast amount of information available and make sure that all aspects of your financial situation are addressed – the family home, accommodation payments and care fees, cash flow, and investment planning. A financial advisor can help you focus on the information and issues that are important to you and your specific financial situation. While every situation is different, there are some common elements of aged care financial advice which professional consultants often provide to their clients. Some of these elements include: Strategies to fund accommodation payments Financial modelling of multiple care options Review and planning of tax implications Maximising Government pensions Minimising nursing home fees Negotiating with aged care facilities Keep in mind, not all financial advisors are experienced in dealing with the financial complexity of entering into aged care.
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Transitioning to a care facility can be challenging for the whole family. There are many decisions to make and the options can be confusing.
Aged Care Financial Advisers (ACFA) have the knowledge and experience to support you and your family as you navigate the Aged Care system and achieve the best outcome. We can guide you in your Aged Care journey and help you choose an option that best suits your unique circumstances. We focus on service, answer your questions and look to provide you with information that is comprehensive. At ACFA we are proud of our inclusive and proactive approach that gives you peace of mind in knowing how you can best afford your preferred Aged Care service or facility and be reassured your family will be looked after. Derek Armstrong Masters Financial Planning 1300 554 393 info@acfadvisers.com.au
Aged Care Advisers www.acfadvisers.com.au
Derek Armstrong (ASIC No.244641) is an Authorised Representative of Paragem Pty Ltd, AFSL 297276
SUPPORTING FAMILIES ACROSS AUSTRALIA Derek Full Page_final one.indd 1
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Important questions to ask
Some important questions you should ask before engaging the services of a financial advisor include: o they specialise or have experience with aged care D financial issues? Will they provide you with an outline of all your options? Will they provide their advice in ‘plain English’ and in writing? ill they deal with Department of Veterans’ Affairs or Centerlink on W your behalf? Is the service a once-off or an ongoing service?
What will it cost?
Generally financial advisors charge a fee to help you with strategies to fund your aged care journey.
Financial advice
Fees will vary and it pays to contact a number of experts for a quote on their services so you can compare.
Managing the complications of aged care
Many older Australians take up an aged care bed within one month of being assessed for residential aged care, this is often triggered by an unexpected event, such as a fall, or even a decline in the health of one member of a couple, affecting both of them. This means you, your partner or your family must make important decisions amidst the emotional and logistical upheaval you face in a very short period.
Reoccurring questions such as ‘what are your options?’, ‘what will it cost?’, ‘will you keep the house and rent it out or should it be sold?’ and ‘what will happen to your Age Pension?’ can require urgent answers during what is often the busiest time of your life. Throw in the payment/deposit system – Refundable Accommodation Deposit (RAD) or a Daily Accommodation Payment (DAP) – negotiating various fees with a facility, and filling in Centrelink forms, things can quickly become overwhelming.
Things you ‘should not’ do
ecide to rent the home before everyone discusses and accepts D the consequences.
ecide to sell the home before understanding the Age Pension and D aged care fee impact.
hoose how you will pay the aged care fees before understanding all C of your options. ake untested or inaccurate assumptions about your ability to meet M the aged care costs. llowing or enabling the dominant family member to influence A the decisions.
I ncorrectly assume that all decisions must be made before you can get the care needed.
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Our specialist aged care financial advisers help families make informed choices and achieve their desired outcomes at every stage of a very emotional journey. We assist by:
Explaining the aged 1. care system to help you find the right home
Working out the costs 2. and the choices you have to cover them
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Offering additional support if 5. things change which may impact pension and aged care costs
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Instead seek help from a Certified Financial Planner who is experienced in aged care. An expert can help clarify what options are available to you and work through the benefits and disadvantages of each option.
Financial counselling
If you’re experiencing financial difficulties and have little income, you may be able to receive free financial counselling services to help you work through this. Operating from community organisations, financial counsellors can provide independent and confidential information, support and advice on a range of areas including consumer credit law, bankruptcy and debt collection laws, industry hardship policies, and Government concession frameworks.
Services are funded by State, Territory and Federal Governments and are provided free of charge. Find out more about financial counselling services in your State or Territory on financialcounsellingaustralia.org.au or call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor over the phone. Disclaimer: The information in this book is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.
Aged care cost – What you ought to know One-quarter of your retirement is expected to be ‘care years’ where help may be needed with daily living activities. Nearly half of Australians take up an aged care bed within one month of being assessed as needing full time residential aged care. Most people want to remain independent throughout retirement and to stay in control of where and how they live. Your ability to do so may depend on your health and physical well-being. As we age, some things become harder to do on our own. If your ability to live independently starts to decline and you need help with daily living activities such as cooking, cleaning, and personal care, you may need to move into residential care. The costs for residential care are divided into three categories: Cost of accommodation Daily care fees Extra services
The daily care fees can be up to $111,000 per year, but a large portion is paid by the Government. The contribution you would pay is between $19,071 and $47,159 depending on your financial means (as assessed by Services Australia).
Financial advice
They can help you in your negotiations with financial institutions and creditors and may also be able to assist with your budgeting and referral needs.
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For most people however, the biggest concern is how to pay the large amounts quoted for a room. These range from around $100,000 to $2 million but will commonly be between $400,000 - $600,000. These lump sum payments are called Refundable Accommodation Deposits – RADs. Seeking financial advice on what options you have for payment and funding strategies may help to minimise your stress. Let’s examine some of the facts around accommodation payments.
Fact 1 – This is not lost money
The first thing to know about RADs (paid since 1 July 2014) is that they are fully refundable when you leave care, unless you allow the service provider to deduct other fees to help with your cashflow.
Financial advice
Repayment is also guaranteed by the Federal Government if paid to an approved provider. This is an important thing to check when you are selecting a care provider.
Fact 2 – You don’t have to pay the lump sum
Accommodation payments are quoted as a lump sum but are also converted to an equivalent Daily Accommodation Payment (DAP). The interest rate used for this conversion is 4.04% (for entry from 1 January 2022). For example, a RAD of $400,000 is converted to a DAP of $44.27 per day. If you accept a place in a residential service, you can choose whether to pay the full RAD, the full DAP, or any combination of the two. You don’t need to make this choice until 28 days after moving into care and the service is not able to pressure you to choose any particular option.
Fact 3 – Even if you have less assets than the published RAD, it may be affordable
If you don’t have enough assets to pay the RAD the first step may be to see if you qualify for Government concessions as a low-means resident – this would require your share of assessable assets to be less than $175,239.20. If you don’t qualify you will need to find a way to fund the full accommodation payment requested by the service. If you don’t have enough assets, paying a part RAD and part DAP may help, but only if you have surplus cashflow to pay the DAP. One further strategy option is to pay as much of the RAD as you can afford and then instruct the service provider to take the DAP (on the unpaid amount) out of the RAD you have paid. This option leaves your income to meet daily care fees and living expenses but reduces the RAD refunded when you leave. This can help you fund the accommodation payment to access the care you need.
Fact 4 – There is no pressure to act quickly or sign documents
Understand that each group you may be dealing with, be it the hospital, social worker, aged care facility or Services Australia (Centrelink / My Aged
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All decisions do not need to be made before you can get the care needed – there is no rush. Do not feel pressured into signing documents, completing forms or make decisions straight away Seek advice first, as sometimes opportunities present themselves to improve your situation before you complete these forms – it can be hard to unscramble an egg!
Fact 5 – You should get advice – and not all advisers are ‘equal’
Identify an experienced and Accredited Aged Care Professional who can help you make the right decisions, outline the options available to you and the benefits and consequences of each decision you are considering. They can support you during stressful and tumultuous times, like mediating any family discussions, or help you create a clear aged care plan. Additionally, a financial advisor can review your financial situation and find what you can afford, develop strategies to improve your financial position, explain any Centrelink payments and Aged Care Fee impacts, and review your estate plan to avoid any future issues. Disclaimer: The examples provided are illustrative only and contain information that is general in nature. It does not take into account the objectives, financial situation or needs of any particular person. You need to consider your financial situation and needs before making any decisions based on this information. Rates are current as at 1 January 2022. The information for this article has been submitted by Dianne Chalk (CFP®), from Chalk Financial Planning, Accredited Aged Care Professionals (TM) Authorised
Reverse mortgages
If you are finding it difficult to pay an accommodation payment to enter an aged care facility and are afraid you may have to sell your home in order to make the payment, you may want to consider a reverse mortgage. Reverse mortgages, or equity release loans, are generally available to residential property owners over 60 years of age, and they allow a person to release funds using the equity in their house. These funds can then be used as an income stream, or to borrow against, for personal lifestyle needs such as travel, home improvements, medical bills or to pay for aged care services or accommodation payments. There are a number of advantages in using a reverse mortgage to fund an accommodation payment. Some of these include:
etaining the family home. This is particularly important if the R spouse of the person entering care wishes to continue living in the home. bility to pay the accommodation payment quickly. This A saves substantial interest charges to the aged care facility as generally the interest charged on the loan will be lower than that charged by the aged care facility.
Financial advice
Care) has a desire to assist you, they do not put all the pieces of your puzzle together.
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I t is also possible to pay an accommodation payment in part (or full) via a periodic payment to the aged care facility. Although the interest charged may be higher, there are considerable cash flow benefits.
How do reverse mortgages work?
While a traditional mortgage requires a person to make payments on the home loan, payments on a reverse mortgage loan are only due when a person decides to sell, leave the home or in the event of their death. When their home is eventually sold, they can pay back the amount of the loan as well as the interest owing. No income is needed to qualify for reverse mortgage loans and no regular repayments are required. The interest is added on to the loan account and the debt is repaid when the property is sold later or when the last surviving borrower dies.
Selling and moving
Am I eligible?
In order to secure a reverse mortgage home loan, you must first meet specific requirements. Most lenders will not offer a reverse mortgage until you are 65 years or older. Generally, however, you must be at least 60 years of age and using the home as your primary residence, and must not be renting out the home.
Choosing the right loan
It is important to choose the right reverse mortgage home loan which is most appropriate for you. Seeking impartial advice from Centrelink and a financial planner can help you to consider all of your options and ensure that the accommodation payment is structured to avoid any unnecessary reduction in pension. It is also recommended that you consult family members before determining whether a reverse mortgage loan is right for you.
Sell your home ‘stress free’ Having made the decision to leave the family home to enter an aged care home or retirement village, how and where do you begin with selling what may be your biggest asset? When it comes to selling your home, some of the stress can be removed by engaging the services of a seller advocate to deal with the real estate agent. By helping you through every step of the selling process, the seller advocate can help you get the best price for your home. The seller advocate assesses your property’s worth, selects an appropriate target market and advises on the sale method. The advocate then interviews and selects an agent based on your requirements. This ensures your budget is not exceeded and that your expectations are met. The seller advocate can also negotiate the agent’s fee and sale price. This service reduces the contact between the seller and the real estate agent and ensures that the property’s set price range is attained with no nasty, unexpected surprises at any stage.
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The seller advocate’s fee is a percentage taken from the real estate agent’s fee, so there is no direct cost to the seller.
Selling and moving
A seller advocate can also organise and manage the presentation of your home. Everything from a quick tidy up to a renovation or makeover can be handled by them. Landscaping, gardening, building, and decorating, re-fitting, rubbish removal – you name it. They know how to increase the appeal and value of your home. And, if there are items you wish to sell, the seller advocate can arrange to have them valued and auctioned.
Tips to selling ‘stress free’
Here is some advice to selling ‘stress free’; common ‘selling mistakes’; and the benefits of ‘downsizing’ the home to maximise your quality of life. Do your research – what is the house really worth?
hink about the presentation of the home – are you going to sell it T furnished or empty?
hat methods of sale and marketing will you employ? Will the home W be auctioned or will you accept expressions of interest? Will the sale of your home impact on pensions?
eek professional advice from a seller advocate, as well as a financial S and legal advisor.
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De-stressing your move People who are downsizing, moving in to a smaller unit or having to move into a nursing home often have 50 years or more of accumulated goods and belongings. The situation can be even more difficult for people who are on their own or where family are interstate and not available to help.
De-stressing your move
Many people who are moving need packers, removalists, unpackers, sorters/de-clutterers, assistants, confidants, coordinators, cleaners and gardeners all rolled up into one. The stress of both finding professional assistance and then coordinating can be overwhelming. If you need help, the best avenue is to speak to a case manager, social worker, placement consultant or contact a business that specialises in practical assistance with all aspects of relocating. Services often include: e-cluttering and sorting through household contents and D personal possessions orting the saleable items, identifying valuables, determining items S to be discarded, compiling all documents Compiling an inventory of the contents and arranging valuations Assisting people to relocate into alternative accommodation Clearing the home or unit prior to sale or tenancy termination Gathering bequeathed items, photographs and memorabilia elivering valuables, financial, legal and personal papers to the D appropriate person Delivering unsaleable goods to various charities Removing all rubbish items from the entire property oordinating real estate agent, auction house, cleaner, gardener, C repairs and all other services npacking your belongings in your new home and placing your U furniture in position Install electronic devices like a TV or computer and hang pictures. There are so many things to prepare and organise when you move into aged care. A professional relocation business may help alleviate all the emotional and physical work involved in relocating yourself, a loved one or friend into an aged care facility.
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Estate Planning A well prepared and executed estate plan can not only save your estate unnecessary costs in the future but can also save your loved ones from unnecessary stress after your death. Estate planning is the process in which you discuss with a legal practitioner what you want to happen with your estate, known as your assets, when you die. It is a plan which involves you considering who you want to be in charge of your Will, who you want to benefit from your estate, your funeral wishes, and who you want to look after your financial and personal/health matters if you were to lose capacity during your lifetime, for example by way of dementia or stroke.
A properly drafted, up‑to‑date Will is the only way that you can be sure your assets will be dealt with as you wish when you die.
Executors
In New South Wales, an executor of an estate will need to receive a Grant of Probate to administer the estate and handle the disposal of any assets. If you die without a valid Will, or your Will is invalid, your estate will be treated as an ‘intestate’ and a suitable administrator will be appointed by the Supreme Court. In the ACT, the administrator of the Will must apply for a Grant of Probate through the Supreme Court for permission to take control of the estate. If there is no Will, a next of kin can request for the role as administrator of the estate, however, they need to apply to the Supreme Court to receive control of the estate. In NSW and ACT, if you get married your Will is automatically revoked. On the other hand, getting a divorce does not revoke your Will, but it does revoke any rights or distributions to your former spouse. If you decide to make a Will through a DIY Estate Planning kit, it can save you money now, but can often add to the costs of your estate administration. The only way to ensure that your loved ones are protected is to obtain proper legal advice regarding your estate planning. To find out more information, visit the website of the NSW Trustee & Guardian in NSW at tag.nsw.gov.au , or in ACT contact the ACT Trustee & Guardian on ptg.act.gov.au.
Estate planning
Effective estate planning ensures your assets are protected and distributed to the right people according to your wishes.
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Enduring Power of Attorney – a ‘living Will’
Enduring Power of Attorney
Most people know you should write a Will to make sure your loved ones are provided for when you die, but what happens if you are left unable to make decisions for yourself due to accident, illness, or other circumstances? It is a popular misconception that a family member can step in at this time as they may lack the legal authority to do so. By creating an Enduring Power of Attorney and nominating a trusted friend, family member, or organisation, you put in place an effective plan to enable someone of your choosing to step in on your behalf when you are unable to make your own decisions. Think of it as a ‘living Will’. An Enduring Power of Attorney can only manage your assets and financial matters. They cannot made any decisions around medical treatment or lifestyle. If you wish for someone to make medical treatment or lifestyle decisions on your behalf, it is recommended you nominate some one in your Advance Care Directive. The best time to create an Enduring Power of Attorney is while you are healthy and still capable of managing your affairs.
Choosing your own attorney
It is important to understand what a difference it can make to have a well-chosen Attorney. If you lose the ability to make important decisions, whether they be medical, lifestyle, financial, or legal, and you do not have an Enduring Power of Attorney or Advance Care Directive, there may be conflict over who should make these decisions on your behalf. Family and carers may be uncertain about who can or should make decisions for you. Often they may not understand the full implications of the choices that they are offered. Looking after your affairs requires responsibility, experience, and the ability to deal with such matters. Often a spouse or family friend is appointed. Although, increasingly in the case of important documents like an Enduring Power of Attorney, trustee companies are appointed because of their professional expertise. Once an Enduring Power of Attorney has been executed, people or organisations nominated should be made aware of the document. It is advisable that people closely involved with your affairs should also be notified.
Where to start?
Each Australian State and Territory has separate Powers of Attorney legislation. For more information and necessary forms you should contact the Trustee or Advocate services in your State or Territory.
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Carer support There are over 2.5 million unpaid carers across Australia. The caring role is a valuable and rewarding job but also a tough one, often balancing work, family and friends while making sure your loved one is well looked after. With more older Australians looking to stay at home longer, more family and friends of older people are finding themselves in a carer role than ever before. Being a carer can have a huge impact on your life, and physical and mental wellbeing – as well as being isolating at times. There are some great support options available to assist you with practical and emotional support and you may be eligible for financial support from the Australian Government. Community run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups may be organised around caring for someone with a particular need (such as Parkinson’s or dementia). Support groups are an opportunity for you to connect with other carers who are or have experienced situations similar to yours, and a place to share experiences and advice. Carer support groups are completely confidential and can also help you to: Discover new information
Get along to education or training workshops Participate and get involved in activities Head along to relaxing outings
Support lines
There are also a number of support lines and websites to assist carers just like you in looking after older people. Some helpful support services include:
arer Gateway – 1800 422 737 – phone and online resource to help C you find local support services, gives advice on a range of topics such as health and wellbeing, financial and legal considerations, and can connect you with other carers ational Dementia Helpline – 1800 100 500 – provides information N and support about dementia, connect you to support services in your area as well as provide emotional support to help manage the impact of dementia arers Australia – 1800 242 636 – runs support programs including C short term counselling for carers with qualified counsellors elationships Australia – 1300 364 277 – offers a range of services R such as counselling and mediation, by phone, online and face-to-face
Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling
To find out more about financial support for carers, contact Services Australia online on servicesaustralia.gov.au or call 13 27 17.
Carer support
Support groups and counselling services
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Supporting the rights of older people Most of the time aged care services work well and the people who use them are happy with the service they receive. However, sometimes a problem may arise, and you may need help to speak up and have the problem resolved. Many people feel uncomfortable raising a complaint or concern, but it is important to address your concerns early and not leave it to escalate. This can be particularly difficult if your complaint is about the care or services that you are dependent upon for meeting your most basic needs. Nevertheless, we live in a society where each and every one of us, regardless of our age, has rights as citizens and individuals.
Advocacy
An aged care advocate can assist you to take choice and control over your care services and work with you and your family on the best way to address your concerns with a provider. Their services are usually free and they can give you information, advise, and support you to express your concerns or even speak on your behalf. They will aim to achieve the best possible outcome for you. An advocate can:
Help you understand your rights and responsibilities Listen to your concerns and discuss your options
Support you and give you confidence in addressing a concern
Raise a concern with the service provider or speak on your behalf
dvice is generally provided on consumer rights, human rights, aged A care rights and responsibilities, financial exploitation, substitute decision-making, and elder abuse prevention and response Advocates can assist with negotiating changes to your care plan, ensuring the needs of people from culturally diverse backgrounds are met. They also deliver specialist community education, such as self-advocacy and how to meet the needs of people with dementia and special needs. There are free and independent advocacy services in every State and Territory that provide free telephone advice, community education and other assistance for older people. The Older Persons Advocacy Network (OPAN) is a national network of nine State and Territory organisations that have been successfully delivering advocacy, information and education services to older people in metropolitan, regional, rural and remote Australia for over 25 years. The Australian Government funds OPAN to deliver the National Aged Care Advocacy Program across the country. Call 1800 700 600 to speak with an aged care advocate in your State or Territory or visit online at opan.com.au .
Advocacy
If you feel unsure or unable to address your concerns with the service provider, you can ask an advocacy service to help you.
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Memory change – is it dementia? Are you concerned about lapses in memory or other changes in your thinking or behaviour, or in someone close to you? Changes like these can have a number of possible causes, including stress, depression, pain, chronic illness, or medications. See your doctor if you, or someone close to you, are experiencing these kinds of difficulties. Receiving a diagnosis is important because the underlying cause may be treatable. However, major changes in memory are not normal at any age and should be taken seriously.
Dementia is a general term to describe problems that involve progressive changes in memory, thinking, behaviour, and the ability to perform regular daily activities. There are more than 100 different types of dementia. The most common types are: Alzheimer’s – which attacks the brain resulting in impaired memory, thinking and behaviour
Vascular dementia – caused by poor blood flow to the brain, depriving brain cells of nutrients and oxygen needed to function normally
Parkinson’s related dementia – a chronic, progressive neurological condition, which in later stages can affect cognitive functioning
Frontotemporal dementia – a disorder causing damage to brain cells in the frontal and temporal lobes, resulting in decline in social skills and emotional apathy. Behaviour and personality changes often occur before memory loss and speech problems
The early signs of dementia may include memory loss – particularly recent memories or experiences, confusion with time or place, changes in mood and personality, difficulty with planning or problem solving, and difficulty in completing familiar tasks. Dementia can happen to anybody but is much more common after the age of 65. Dementia is not a normal part of ageing.
Dementia and aged care
For people with dementia, their memory loss affects their adjustment to new places and persons. The move to residential care should be considered before a crisis forces a more urgent response. Good care depends on how well the care facility responds to the residents’ individual needs, including their physical, social, and mental wellbeing.
Dementia support
What is dementia?
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Where can I get help?
Support is vital for the person with dementia, as well as family members. Although the effects of dementia cannot yet be stopped or reversed, an early diagnosis gives families a chance to access services and plan for the future. There are a number of organisations that offer support, information, education and counselling to people affected by dementia. The National Dementia Helpline offers advice and counselling on 1800 100 500 or dementia.org.au or read on for information about how the Dementia Behaviour Management Advisory Service (DBMAS) can help.
Changed behaviours
Dementia support
Behavioural change can occur for people with dementia, with many people experiencing changes to mood, thought, language, daily function, or movement. The individual’s response to a particular circumstance or situation may alter or reduce as the dementia progresses. Changed behaviour as a response to a person’s dementia may reduce quality of life for the person living with dementia and can contribute to carer or care worker stress. It is important to take steps to support the person living with dementia and the people that provide care to them. Dementia Behaviour Management Advisory Service (DBMAS) can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. Changed behaviours may include: Anxiety Depressed mood Hallucinations Restlessness Aggression Sleep disturbance Inappropriate toileting Eating difficulties Repeated calling out Repetitive questioning Wandering Hoarding Resistive to care Unwanted sexualised behaviour
Specialised support
Dementia Behaviour Management Advisory Services (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family and health and aged care professionals to better understand and respond to individual changes in behaviour and emotions.
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The service can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. It offers specialised support, assessment, intervention, and advice to assist carers and care workers of people with dementia where behaviours may impact on their care. The Dementia Behaviour Management Advisory Service (DBMAS) aims to: Improve the quality of life and care for people with dementia and their carers;
p-skill, assist and support aged care providers in improving care for U people with dementia and related behaviours; and nsure care services for people with dementia are responsive to their E individual and diverse needs and circumstances. DBMAS has a multi-disciplinary team of experienced health care professionals such as registered nurses, social workers, clinical psychologists, geriatricians, speech pathologists, dietitians, and nurse practitioners. Providing a nationally consistent service, DBMAS support is tailored not only for the individual but also responds to the specific and diverse needs of the community, residential, and acute environment, while building capacity and knowledge within the aged care sector.
Behaviour Support Plans? We’re ready to help! Every aged care resident* who needs support for changes in behaviour requires an ongoing Behaviour Support Plan. Our team of consultants has prepared everything you need including stepby-step guides, assessment forms and factsheets.
Making everyone’s life better
Well-prepared Behaviour Support Plans mean Better Supported People. Access our free comprehensive BSP toolkit now.
Access the BSP Toolkit here dementia.com.au/bsp Funded by the Australian Government A service led by HammondCare * From 1 September 2021, the amended Aged Care Act and Quality of Care Principles 2014 require providers to have a Behaviour Support Plan (BSP) in place for each resident who requires support for changes in behaviour.
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The Severe Behaviour Response Teams (SBRT) is a national mobile workforce of staff including nurse practitioners, nurses, allied health, and specialist staff. They can provide timely expertise and advice to Government funded approved residential aged care providers who need assistance with addressing the needs of people with severe and very severe Behavioural and Psychological Symptoms of Dementia (BPSD). SBRTs can assist with: assessing the causes of the behaviours assist care staff until the immediate crisis is resolved develop a care plan to address and deal with behaviours provide follow up assistance as needed
End of life care
DBMAS has procedures in place to decide when the SBRT is the best service option or when DBMAS can provide the right support. DBMAS is committed to providing culturally sensitive and effective communication. If you require an interpreter service, you can call the Translating and Interpreting Service on 13 14 50 and ask them to contact the DBMAS service. For more information, contact DBMAS on 1800 699 799 or visit dementia.com.au .
End of life care Whether you live in your own home or in a residential aged care home, when the end of life approaches you may require additional support. The primary goal of palliative care is to provide supportive care and improve the patient’s quality of life by addressing any painful or distressing symptoms. Palliative care is divided into three subgroups: 1. Primary care – For people who only require services from their primary health care professional(s). 2. Intermediate care – Advice is provided by specialist palliative care services but care is still given by health care professional(s). 3. C omplex care – This group requires care from specialist practitioners. Patients are commonly referred to specialist palliative care services where they will receive the required care. There are a number of different services that can offer extra support both at home or in a nursing home setting.
Services to help at home
Services that may help you to stay in the comfort of your own home can include: a qualified nurse to dress a wound or provide continence advice; household jobs like cleaning, clothes washing and ironing;
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elp with bathing or showering, dressing, hair care and going to h the toilet; eals and other food services – assistance with preparing and eating m meals, or help for those with special diets; and helping to travel to shopping centres or appointments.
Palliative care in a nursing home
For palliative care in a residential aged care setting, the Government has developed a series of guidelines, which provides support and guidance to residential aged care facilities in providing palliative care.
palliative approach – Aims to improve the quality of life A for residents with a life limiting illness. This can be done by reducing their suffering through early identification, assessment and treatment of pain, and handling their physical, cultural, psychological, social and spiritual needs. The underlying philosophy is a positive and open attitude towards death and dying. pecialised palliative service provision – Involves referral to a S specialised palliative team or health care practitioner. nd of life (terminal) care – This form of palliative care is appropriate E when the resident is in the final days or weeks of life and care decisions may need to be reviewed more frequently.
Residents with dementia
Palliative care for residents living with dementia often requires a different approach than palliative care for people with a terminal condition, as the process can take place over a longer period of time. Declining cognition can mean that a dying person with dementia is unlikely to have the capacity to make decisions or communicate their wishes regarding care. This may mean that any such decisions must be made much earlier in the course of dementia than for other illnesses, or alternatively, must be made by proxies on behalf of the dying person.
Family and friends
Providing end of life care can be particularly intense for family and friend carers. While managing their own grief and the grief of others, carers will be providing high level physical and emotional support that a patient needs at the end of life. Palliative care not only supports patients, but also their friends and families. For more information about palliative care services, talk to your GP or contact your community health centre.
End of life care
The Guidelines for a Palliative Approach in Residential Aged Care outline three forms of palliative care in residential aged care, which include:
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St Simeon Village & Healthcare Home Care Services Most of us don’t want to think about needing support when we get older, but it is important to know our options. Ageing well is about being prepared, understanding the choices available and having flexible personcentred care. We at St Simeon Village & Healthcare are here to do just that. We offer a wide range of Government funded services, additionally we also offer Private services. St Simeon Healthcare are funded for and can assist you with all levels of Home Care Packages as well the Commonwealth Home Support Programme (CHSP) Our Home Care Services include: • Plan and prepare meals • Assist with shopping • Assist with transport such as appointments and social outings • Pick-up prescriptions • Gardening and lawn mowing
• • • • • •
Assistance with personal hygiene Physio and mobility aids Domestic Assistance Medication prompting Allied Health In Home Respite
At St Simeon Healthcare we specialise in diversity, with carers who are bilingual and can meet your cultural needs, why not call us today and see how we can help you.
For further information please contact our Home Care Team on (02) 8645 4010 or email homecare@stsimeon.org.au St. Simeon Healthcare 261 Hyatts Road Plumpton NSW 2761 Phone: (02) 8645 4010 Fax: (02) 8645 4013 E: homecare@stsimeon.org.au www.stsimeon.org.au
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DEFINITION OF OFTEN USED TERMS............................................................................................................................................................................ 146 –147
Directories,
COUNCIL DISTRICT (LGA) MAPS........................................................................................................................................................................................... 148 –149
Lists and
List of definitions with an explanation of terms used in this Guide
AGED CARE ASSESSMENT TEAM REGIONS. ........................................................................................................................................................................ 150 Details of every Aged Care Assessment Team (ACAT) including Name and Local Government Areas they service
ABBREVIATIONS................................................................................................................................................................................................................................................................ 150 COUNCIL [LOCAL GOVERNMENT AREA (LGA)] REFERENCE INDEX............................................................................................ 151 List of Council (LGAs). Find the Council (LGA) and then refer to the page as indicated
SUBURB & TOWN REFERENCE INDEX. ......................................................................................................................................................................... 152–154 List of suburbs and towns which have residential or home care
RESIDENTIAL HOW TO READ & ICON DEFINITIONS............................................................................................................................................... 155 Explanation of how to use Residential tables and icons representing different services
AGED CARE HOMES (RESIDENTIAL CARE LISTINGS).......................................................................................................................... 156 –202 Residential aged care facilities listed by Councils (LGAs) and then Suburbs
Greater Sydney Metropolitan.................................................................................................................................................................................................................. Regional New South Wales. ......................................................................................................................................................................................................................
156 –179 180 –200
Australian Capital Territory......................................................................................................................................................................................................................... 201–202
SUPPORTED & ASSISTED LIVING. ......................................................................................................................................................................................................... 202 EXTRA SERVICES AGED CARE HOMES (Advertisers only)........................................................................................................................................ 203 RETIREMENT ACCOMMODATION (Advertisers only). .................................................................................................................................... 204 –209 List of organisations and their retirement sites and services
HOME CARE PACKAGES...................................................................................................................................................................................................................... 210 –227 List of home care services in metropolitan and country areas
How to read the HCP table.......................................................................................................................................................................................................................................... 210 Metro and Regional council regions. ................................................................................................................................................................................................................ 211 Map..................................................................................................................................................................................................................................................................................... Greater Sydney Metropolitan.................................................................................................................................................................................................................. Australian Capital Territory & Regional New South Wales. ......................................................................................................................................
212 –213
214 –219 220 –227
CULTURALLY APPROPRIATE SERVICES. .................................................................................................................................................................... 228 –234
List of culturally appropriate services referenced by their cultural group
Aged Care Homes. ..............................................................................................................................................................................................................................................
228 –230
Home Care Packages. ....................................................................................................................................................................................................................................... 231–234
IN HOME CARE SERVICES. ................................................................................................................................................................................................................ 235 –245
List of organisations that provide assistance with daily living activities for clients in their home
CENTRE BASED CARE............................................................................................................................................................................................................................... 246 –251 List of respite, services and activities for social/recreational support in a ‘centre setting’
DAY THERAPY CENTRES...................................................................................................................................................................................................................................... 252 List of allied health/therapy services for physical/psychological support in a ‘centre setting’
PRODUCTS & SERVICES (Advertisers only)....................................................................................................................................................................................... 253 List of organisations that provide aged care related services & products for consumers and industry users
ORGANISATION & BUSINESS INDEX (Advertisers only)............................................................................................................................. 254 –255 List of advertising organisations’ contact details and the products/services they provide
INDEX. ................................................................................................................................................................................................................................................................................................. 256 DISCLAIMER: The information listed in the following pages were compiled by DPS Publishing using a range of sources including Government departments, Aged Care Assessment Team, Aged Care Providers, publicly available information, the DPS Publishing database and checked via telephone and online questionnaires. You can visit AgedCareGuide.com.au for the most up to date details. For further information contact the individual provider. The information contained in the Location and Information Guide should be used as a guide only. DPS Publishing takes no responsibility for the accuracy of the information contained within the Aged Care Guide.
Reference Indexes
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Definition of terms 24 Hour On Site Supervision – A person(s) who is/are employed to live in or in close vicinity of a retirement village and will respond to requests for assistance when regular staff are off duty. Aged Care Assessment Team (ACAT) – Assess and approve older people for Australian Government subsidised aged care services. Aged Care On Site – The retirement village has an aged care facility at the same location. ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers. Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance. Prior assessment by an Aged Care Assessment Team required. CALD – Services offered to Culturally and Linguistically Diverse older aged people and their carers. Care Community (CC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through Government funded Home Care Packages as a genuine alternative to a nursing home. Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met. Centre Based Care (CBC) – Services, respite, and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers. CHSP Funded – An in home or centre based care service funded by the Commonwealth Home Support Programme Government initiative. Commonwealth Respite and Carelink Centres – These centres provide carers with support by linking them to information, counselling, respite, and other services. Communal facilities – Shared facilities for residents such as community hall, swimming pool, or bowling green Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered, and who provides that care. All home care packages are delivered on a CDC basis. Daily Accommodation Payment (DAP) – This is a daily payment to a Government funded aged care facility, paid periodically i.e. monthly. This is not a refundable payment. Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting’, provided to aged/frail clients and their carers. Includes clients with dementia and disabilities.
Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers. Domestic Assistance – Help washing of clothes, dishes, floors, wet areas, ironing, minor meal preparation, vacuuming, changing bed linen, dusting, cleaning living areas. Donor Funded – The purchase price, or entry contribution, of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation. Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food, and services for an additional charge. Home Maintenance/Gardening – Assistance with replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs, and gutter cleaning. May include window cleaning. Independent Living Unit (ILU) – Sometimes referred to as a villa or apartment and located in a retirement village. LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex, and Questioning residents. Meals &/or Shopping – Delivery of daily cooked or frozen ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. (CBC – meals or light refreshments provided at the centres). Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication. Multi Purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services. NESB – Services offered to Non English Speaking Background older aged people and their carers. Nursing &/or Palliative Care – Registered or Enrolled Nurses visiting the home to dispense medication, wound management, convalescent care, pain management, and palliative care. Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding, and toiletting. (CBC – personal care offered while client is at the centre.) Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home. RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation.
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Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a Government funded aged care facility and refunded, minus agreed deductions, when leaving the facility. Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services. Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village. Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in a retirement village or purchase on a freehold basis. Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre, or in an aged care facility. Retirement Living (RL) – The site has retirement living accommodation.
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Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry, and personal care. Services may be provided on a fee for service basis. Single Bedrooms with Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home. Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size, and care needs. Social &/or Recreational Support – The client participates in social or recreational activities either in their home or at a community, day, or recreational centre. Supported Residential Services (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a Government funded facility but without the funding support.
Secure Dementia Unit – Secure specialised ward, wing, or unit for people with dementia and/or challenging behaviours.
Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee for service basis without Government funding.
Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities, and council rates etc.
Transport – Organising or providing transport services such as bus, taxi, private car etc. (CBC – transport to and from the centre).
Looking for independent advice?
Talk to a real person who can help now 08 8121 3715 Home Care Options ~ Retirement Living Options ~ Residential Aged Care
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These maps provide you with a geographical reference to the LGA areas in New South Wales (NSW) including Australian Capital Territory (ACT). TWEED KYOGLE
INVERELL GWYDIR
BREWARRINA
BOURKE
BALLINA
RICHMOND VALLEY
TENTERFIELD
MOREE PLAINS
BYRON
LISMORE
GLEN INNES SEVERN
CLARENCE VALLEY
WALGETT
COFFS HARBOUR ARMIDALE
NARRABRI
NAMBUCCA
TAMWORTH
COONAMBLE
KEMPSEY
GUNNEDAH
WALCHA PORT MACQUARIE-HASTINGS
WARREN BOGAN
BELLINGEN
URALLA
LIVERPOOL PLAINS
GILGANDRA
COBAR
WARRUMBUNGLE UPPER HUNTER NARROMINE DUBBO
S MU
MID WESTERN
SINGLETON
ORANGE
FORBES CARRATHOOL
COWRA BLAND
BATHURST
LITHGOW
BLAYNEY
NARRANDERA
COOLAMON
BLUE MOUNTAINS
WOLLONDILLY
HILLTOPS
WOLLONGONG
UPPER LACHLAN
LOCKHART
MURRAY RIVER BERRIGAN
KIAMA SHOALHAVEN
YASS VALLEY
WAGGA WAGGA SNOWY VALLEYS
FEDERATION
See Sydney Inset
WINGECARRIBEE SHELLHARBOUR
GOULBURNMULWAREE
JUNEE COOTAMUNDRAGUNDAGAI
EDWARD RIVER
LAKE MACQUARIE
CENTRAL COAST
OBERON
WEDDIN
TEMORA
NEWCASTLE
HAWKESBURY
LEETON MURRUMBIDGEE
PORT STEPHENS MAITLAND
CESSNOCK CABONNE
HAY
DUNGOG
PARKES
LACHLAN
GRIFFITH
R LLB WE
MID COAST
K OO
ACT
QUEANBEYANPALERANG
GREATER HUME EUROBODALLA
ALBURY SNOWY MONARO
BEGA VALLEY
UNINCORPORATED NSW
Regional NSW BROKEN HILL
CENTRAL DARLING
WENTWORTH BALRANALD
Greater Sydney Metropolitan
Australian Capital Territory
Inner Western Sydney
Northern NSW
Northern Sydney
Southern NSW
South Eastern Sydney
South Western NSW
South Western Sydney
Western NSW
Western Sydney
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Sydney Inset
THE HILLS
HORNSBY NORTHERN BEACHES
BLACKTOWN
KU-RING-GAI
PENRITH PARRAMATTA
RYDE
WARRINGAH
WILLOUGHBY
CUMBERLAND FAIRFIELD
See Sydney Detail Inset
CANTERBURYBANKSTOWN
LIVERPOOL
CAMDEN
CAMPBELLTOWN
SUTHERLAND
Sydney Detail Inset LANE COVE HUNTERS HILL
MOSMAN NORTH SYDNEY
CANADA BAY
Sydney
STRATHFIELD BURWOOD
INNER WEST
SYDNEY
WAVERLEY RANDWICK
BAYSIDE GEORGES RIVER
WOOLLAHRA
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ACAT Regions
Aged Care Assessment Team (ACAT) are responsible for all assessments for Government funded aged care and Home Care Packages. This list provides you with the Council/Local Government Area that each ACAT services. All assessments are coordinated through My Aged Care. Call 1800 200 422 if you would like to organise an assessment.
METROPOLITAN AREAS
REGIONAL AREAS
Blue Mountains/Nepean ACAT
Blue Mountains, Hawkesbury, Lithgow, Penrith
Far West ACAT
Balranald, Broken Hill, Central Darling, Wentworth
Armidale, Glen Innes Severn, Gunnedah, Gwydir, Inverell, Liverpool Plains, Moree Plains, Narrabri, Tamworth, Tenterfield, Uralla, Walcha
Central Coast ACAT
Hunter ACAT
Northern NSW ACAT
New England ACAT
Cessnock, Dungog, Lake Macquarie, Maitland, Muswellbrook, Newcastle, Port Stephens, Singleton, Upper Hunter
Ballina, Byron, Clarence Valley, Kyogle, Lismore, Richmond Valley, Tweed
Illawarra/Shoalhaven ACAT
Bega Valley, Eurobodalla, GoulburnMulwaree, Queanbeyan-Palerang, Snowy‑Monaro, Upper Lachlan, Yass Valley
Bayside, Georges River, Randwick, Sutherland, Sydney (part), Waverley, Woollahra
Lower Mid North Coast ACAT
Western NSW ACAT
South Western Sydney LHD ACAT
Bellingen, Coffs Harbour, Kempsey, Nambucca, Port Macquarie-Hastings
Central Coast
Northern Sydney LHD ACAT
Hornsby, Hunters Hill, Ku-ring-gai, Lane Cove, Mosman, North Sydney, Northern Beaches, Ryde, Willoughby
Kiama, Shellharbour, Shoalhaven, Wollongong
South Eastern Sydney LHD ACAT
Mid Coast
Camden, Campbelltown, Canterbury‑Bankstown, Fairfield, Liverpool, Wingecarribee, Woollondilly
Sydney Inner West ACAT
Burwood, Canada Bay, Canterbury-Bankstown, Inner West, Strathfield, Sydney (part)
Western Sydney LHD ACAT
Mid North Coast ACAT Murrumbidgee ACAT
Albury, Berrigan, Bland, Carrathool, Coolamon, Cootamundra-Gundagai, Edward River, Federation, Greater Hume, Griffith, Hay, Hilltops, Junee, Leeton, Lockhart, Murray River, Murrumbidgee, Narrandera, Snowy Valleys, Temora, Wagga Wagga
Blacktown, Cumberland, Parramatta, The Hills
Abbreviations (HC)......................................................................... High Care (LC)........................................................................... Low Care AC........................................................................... Aged Care ACAT..................................Aged Care Assessment Team ACF.......................................................... Aged Care Facility Aged Care Service........................ Aged Care Service(s) Apts................................................................... Apartments Assoc.................................................................. Association ATSI............................ Aboriginal, Torres Strait Islander Aust................................................................... Australia(n) CALD................... Culturally and Linguistically Diverse CBC......................................................... Centre Based Care CC............................Community Care/Care Community CDC............................................. Consumer Directed Care CHSP..... Commonwealth Home Support Programme Cncl..............................................................................Council Cnr................................................................................. Corner Com’ty................................................................Community Coop................................................................... Cooperative Corp....................................................................Corporation CS.................................................... Community Service(s) Ct..................................................................................... Court Ctr.................................................................................. Centre D....................................................................................Divider DAP............................. Daily Accommodation Payment
DBMAS.................Dementia Behaviour Management Advisory Service Dem....................................................................... Dementia Dis........................................................................... Disability Dist...............................................................................District DRC.......................................................Day Respite Centre DTC.......................................................Day Therapy Centre DVA..............................Department of Veterans’ Affairs Estn............................................................................. Eastern Fac................................................................................ Facility Fmr...............................................................................Former Gdns..........................................................................Gardens HC or H/Care..................................................... Home Care HS or H/Serv......................................... Health Service(s) HCP................................................Home Care Package(s) HCP 1...................................Home Care Package Level 1 HCP 2...................................Home Care Package Level 2 HCP 3...................................Home Care Package Level 3 HCP 4...................................Home Care Package Level 4 HCS...................................................Home Care Service(s) HCSS.........................Home & Carer Support Service(s) HL.................................................................. Healthy Living Hlth...............................................................................Health Hosp..........................................................................Hospital HSP/S................... Home Support Program/Service(s) HSS......................................... Home Support Services(s)
Southern NSW ACAT
Bathurst, Blayney, Bogan, Bourke, Brewarrina, Cabonne, Cobar, Coonamble, Cowra, Dubbo, Forbes, Gilgandra, Lachlan, Mid Western, Narromine, Oberon, Orange, Parkes, Walgett, Warren, Warrumbungle, Weddin
ACT
Australian Capital Territory ACAT Australian Capital Territory
Contact phone number for all offices: 1800 200 422
IBC........................................................... Inside Back Cover IFC.......................................................... Inside Front Cover IHC................................................................... In Home Care IL.......................................................... Independent Living ILU........................................ Independent Living Unit(s) Indep............................................................... Independent IT................................................. Information Technology LGA......................................... Local Government Area(s) LGBTIQ................... Lesbian Gay Bisexual Transgender Intersex Questioning LHD.................................................... Local Health District Lwr................................................................................. Lower Maint............................................................... Maintenance Mem.......................................................................Memorial Metro..............................................................Metropolitan MPHS............................... Multi Purpose Health Service MPS.................................................Multi Purpose Service Mt..................................................................................Mount NH or N/Home.......................................... Nursing Home N/hood..................................................... Neighbourhood NESB......................Non English Speaking Background NRAS............... National Rental Affordability Scheme Nth(n)................................................................. North(ern) NW.......................................................................North West OBC...................................................... Outside Back Cover PAG..........................................Planned Activity Group(s) Pk....................................................................................... Park Prog.....................................................................Program(s)
Pt........................................................................................Port Pnt....................................................................................Point RAC..................................................Residential Aged Care RAD...................Refundable Accommodation Deposit RAS................................... Regional Assessment Service RC............................................................... Residential Care Reg........................................................................... Regional Res........................................................................Residential RLU.......................................... Retirement Living Unit(s) RV.......................................................... Retirement Village SBRT......................Severe Behaviour Response Teams SE................................................................. South East(ern) Serv........................................................................ Service(s) SL..............................................................Supported Living Soc.................................................................................. Social SRS................................. Supported Residential Service SSG..............................................Social Support Group(s) Sth.................................................................................. South Sthn.........................................................................Southern STRC.................................... Short Term Restorative Care Supp...................................................Support/Supported SW............................................................. South West(ern) Tce................................................................................ Terrace TCP........................................ Transition Care Program(s) VHC.................................................. Veterans’ Home Care Vlg................................................................................ Village W/Centre................................................. Wellness Centre Wstn......................................................................... Western
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Council (LGA) Reference Index
The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and home care packages in that Local Government Area (commonly referred to as a Council District).
Council District ACT Albury Armidale Ballina Balranald Bathurst Bayside Bega Valley Bellingen Berrigan Blacktown Bland Blayney Blue Mountains Bogan Bourke Brewarrina Broken Hill Burwood Byron Cabonne Camden Campbelltown Canada Bay Canterbury-Bankstown Carrathool Central Coast Central Darling Cessnock Clarence Valley Cobar Coffs Harbour Coolamon Coonamble Cootamundra-Gundagai Cowra Cumberland Dubbo Dungog Edward River Eurobodalla Fairfield Federation Forbes
Page Reference Residential Home Care
201-202 180 180 180 180 181 156 181 181 181 157 181 182 157-158 182 182 182 182 158 182 182 158 158 158-159 159-160 183 160-162
220-229 220-229 220-229 220-229 220-229 220-229 214-219 220-229 220-229 220-229 214-219 220-229 220-229 214-219 220-229 220-229 220-229 220-229 214-219 220-229 220-229 214-219 214-219 214-219 214-219 220-229 214-219 220-229 183 220-229 183 220-229 183 220-229 183-184 220-229 184 220-229 184 220-229 184 220-229 184 220-229 162 214-219 184 220-229 185 220-229 185 220-229 185 220-229 162-163 214-219 185 220-229 185 220-229
Council District
Page Reference Residential Home Care
Georges River Gilgandra Glen Innes Severn Goulburn-Mulwaree Greater Hume Griffith Gunnedah Gwydir Hawkesbury Hay Hilltops Hornsby Hunters Hill Inner West Inverell Junee Kempsey Kiama Ku-ring-gai Kyogle Lachlan Lake Macquarie Lane Cove Leeton Lismore Lithgow Liverpool Liverpool Plains Lockhart Maitland Mid Coast Mid Western Moree Plains Mosman Murray River Murrumbidgee Muswellbrook Nambucca Narrabri Narrandera Narromine Newcastle North Sydney Northern Beaches
163-164 185 185-186 186 186 186 186 186 164 186 187 164-166 166 166, 168 187 187 187 187 168-169 187 188 188-189 169 189 189 169 170 189 190 190 190-191 191 191 170 191 191 191 191-192 192 192 192 192-193 170 171-172
214-219 220-229 220-229 220-229 220-229 220-229 220-229 220-229 214-219 220-229 220-229 214-219 214-219 220-229 220-229 220-229 220-229 214-219 220-229 220-229 220-229 214-219 220-229 220-229 214-219 214-219 220-229 220-229 220-229 220-229 220-229 220-229 214-219 220-229 220-229 220-229 220-229 220-229 220-229 220-229 220-229 214-219 214-219
Council District Oberon Orange Parkes Parramatta Penrith Port Macquarie-Hastings Port Stephens Queanbeyan-Palerang Randwick Richmond Valley Ryde Shellharbour Shoalhaven Singleton Snowy Monaro Snowy Valleys Strathfield Sutherland Sydney Tamworth Temora Tenterfield The Hills Tumbarumba Tweed Upper Hunter Upper Lachlan Uralla Wagga Wagga Walcha Walgett Warren Warrumbungle Waverley Weddin Wentworth Willoughby Wingecarribee Wollondilly Wollongong Woollahra Yass Valley
Page Reference Residential Home Care
193 194 194 172-173 173-174 194 195 195 174 195 174-175 195 196 196 196-197 197 175 175-176 176-177 197 197 197 177
220-229 220-229 220-229 214-219 214-219 220-229 220-229 220-229 214-219 220-229 214-219 220-229 220-229 220-229 220-229 220-229 214-219 214-219 214-219 220-229 220-229 220-229 214-219 220-229 198 220-229 198 220-229 198 220-229 198 220-229 199 220-229 199 220-229 199 220-229 199 220-229 199 220-229 178 214-219 199 220-229 199 220-229 178 214-219 179 214-219 179 214-219 199-200 220-229 179 214-219 200 220-229
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NSW & ACT 2022
Suburb & Town Reference Index
A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a Suburb/Town is not listed please refer to the next closest suburb.
Suburb / Town
Suburb / Town
Abbotsford
Page 158
Suburb / Town
Belmore
Page 159
Suburb / Town
Cabramatta
Page 163
Coraki
Page 195
Ainslie Albion Park
201
Belrose
195
Berkeley
171
Calwell
201
Corlette
195
199
Camden
158
Corowa
185
Albion Park Rail
195
Berkeley Vale
160
Cameron Park
188
Corrimal
200
Albury
180
Berridale
196
Campbell
201
Cowra
184
Allambie Heights
171
Berrigan
181
Campbelltown
158
Cronulla
175
Alstonville
180
Berry
196
Campsie
159
Crookwell
198
Annandale
166
Beverley Park
163
Canley Vale
163
Croydon
158, 166
Armidale
180
Bexley
156
Canowindra
182
Culburra Beach
196
Arncliffe
156
Bingara
186
Carcoar
182
Culcairn
186
Ashfield
166
Blacktown
157
Cardiff
188
Cundletown
190
Ashford
187
Blakehurst
163
Cardiff Heights
188
Curtin
201
Auburn
162
Blayney
182
Carlingford
172
Daceyville
156
Austral
170
Boggabri
192
Carramar
163
Dalmeny
185
Avalon Beach
171
Bolton Point
188
Casino
195
Dapto
200
Ballina
180
Bomaderry
196
Castle Hill
Darlinghurst
176
Balmain
166
Bombala
196
Casula
170
Dean Park
157
Balranald
180
Bonalbo
187
Catalina
185
Delegate
197
Bangalow
182
Bondi Beach
178
Caves Beach
188
Denhams Beach
185
Bangor
175
Bonnells Bay
188
Cessnock
183
Deniliquin
185
Banksia
156
Bonnyrigg
162
Charlestown
188
Denman
191
Bankstown
159
Booragul
188
Charmhaven
160
Doonside
157
Banora Point
198
Boorowa
187
Chatswood
178
Dorrigo
181
Baradine
199
Bossley Park
162
Cherrybrook
165
Drummoyne
159
Barden Ridge
175
Botany
156
Chester Hill
159, 162
Dubbo
184
Barham
191
Bourke
182
Chipping Norton
170
Dulwich Hill
168
Barraba
197
Bowenfels
169
Chiswick
159
Dundas
172
Basin View
196
Bowral
179
Clemton Park
159
Dunedoo
199
Bass Hill
159
Braidwood
195
Cobar
183
Dungog
185
Bateau Bay
160
Brewarrina
182
Coffs Harbour
183
Dural
Batehaven
185
Brighton-Le-Sands
156
Coleambally
191
Earlwood
159
Batemans Bay
185
Broken Hill
182
Collarenebri
199
East Gosford
160
Bathurst
181
Bronte
178
Collaroy
171
East Maitland
190
197
Brookvale
171
Concord
159
Eastwood
Broulee
185
Condobolin
188
Eden
181
Batlow Baulkham Hills
172, 177
165, 177
165, 177
172, 174
Bayview
171
Bruce
201
Coniston
200
Edensor Park
163
Beecroft
164
Bulahdelah
190
Coolah
199
Edgecliff
179
Bega
181
Bundanoon
179
Coolamon
184
Edgeworth
188
Belconnen
201
Bundarra
198
Cooma
197
Eleebana
188
Bellevue Hill
179
Burradoo
179
Coonabarabran
199
Elermore Vale
192
Bellingen
181
Burwood
158
Coonamble
184
Elizabeth Bay
176
Belmont
188
Burwood Heights
158
Cooranbong
188
Emmaville
185
Belmont North
188
Byron Bay
182
Cootamundra
184
Emu Plains
173
PB
AgedCareGuide.com.au
NSW & ACT 2022
Suburb / Town
153
Page 175
Suburb / Town
Lake Haven
Page 161
Suburb / Town
Haberfield
Page 168
Suburb / Town
Engadine
Moama
Page 191
Epping
172
Hamilton
192
Lakemba
160
Mollymook
196
Erina
160
Hamlyn Terrace
189
Lane Cove
169
Molong
182
Ermington
172
Hammondville
170
Lane Cove North
Mona Vale
171
Eugowra
182
Harden
187
Largs
190
Monash
201
Fairfield
163
Harris Park
172
Laurieton
194
Moonbi
197
Fairfield East
163
Hawks Nest
190
Lavington
180
Moree
191
Farrer
201
Hay
186
Leeton
189
Mortdale
164
Figtree
200
Heathcote
175
Leichhardt
168
Moruya
185
Fingal Bay
195
Henty
186
Leura
158
Mosman
170
Finley
181
Hillston
183
Lewisham
168
Moss Vale
179
Five Dock
159
Holbrook
186
Lidcombe
162, 172
Moulamein
191
Forbes
185
Holt
201
Lightning Ridge
199
Mount Hutton
189
Forestville
171
Hornsby
165
Lilyfield
168
Mount Warrigal
195
Forster
190
Horsley
200
Lindfield
168
Mudgee
191
Frederickton
187
Howlong
185
Lisarow
161
Mullumbimby
182
Galston
165
Hughes
201
Lismore
189
Murrurundi
198
Garden Suburb
188
Hunters Hill
166
Lithgow
169
Murwillumbah
198
Garran
201
Hurstville
163
Little Bay
174
Muswellbrook
191
Georges Hall
159
Illawong
175
Liverpool
170
Nambucca Heads
192
Gerringong
187
Inverell
187
Lockhart
190
Narrabeen
171
Gilead
158
Jannali
175
Lyneham
201
Narrabri
192
Gilgandra
185
Jerilderie
191
Macksville
191
Narrabundah
201
Gladesville
166, 174
Jesmond
192
Maclean
183
Narrandera
192
Glen Innes
186
Jindera
186
Macquarie Hills
189
Narraweena
171
Glenfield
158
Junee
187
Macquarie Park
174
Narromine
192
Glenhaven
177
Kaleen
201
Maitland
190
Neutral Bay
170
Glenroy
180
Kanahooka
200
Malabar
174
New Lambton
192
Gloucester
190
Kandos
191
Manilla
197
Newcastle West
193
Goonellabah
189
Kanwal
161
Manly
171
Nimbin
189
Katoomba
157
Manly Vale
171
Norah Head
161
177
Marayong
157
Noraville
161
181
Maroubra
174
Normanhurst
165
Marrickville
168
North Boambee Valley
183
Gordon
168, 201
Goulburn
186
Kellyville
Grafton
183
Kelso
Grasmere
158
Kemps Creek
Greenacre
160, 175
170, 173
169, 178
Kensington
174
Marsfield
174
North Kellyville
177
Greenhill via Kempsey
187
Kiama
187
Matraville
174
North Manly
172
Greenway
201
Killara
168
Mayfield
192
North Nowra
196
Greenwich
169
Killarney Vale
161
Mayfield East
192
North Parramatta
173
Grenfell
199
Kincumber
161
Mayfield West
192
North Richmond
164
Greystanes
162
Kings Langley
157
Menangle
179
North Rocks
177
Kingscliff
198
Merewether
192
North Ryde
174
Guildford
162
Kingswood
173
Merimbula
181
North St Marys
173
Gulargambone
184
Kirrawee
176
Merriwa
198
North Sydney
170
Gulgong
191
Kogarah
156, 163
Merrylands West
162
North Tamworth
197
Gundagai
184
Kurrajong
164
Milton
196
North Turramurra
169
Gunnedah
186
Kurri Kurri
183
Minto
158
Northbridge
178
Guyra
180
Kyogle
187
Miranda
176
Northmead
173
Gymea Bay
175
Lake Cargelligo
188
Mittagong
179
Norwest
177
Griffith
186, 201
PB
Aged Care Guide
154
Suburb / Town
Suburb / Town
Nowra
Page 196
Nyngan
NSW & ACT 2022
Suburb / Town
Rose Bay
Page 178
Suburb / Town
Tanilba Bay
Page 195
Warabrook
Page 193
182
Rosehill
173
Taralga
198
Waratah
193
Oatlands
173
Oatley
164
Roselands
160
Taree
190
Warialda
186
Roseville
169, 178
Taren Point
176
Warilla
195
Oberon
193
Rushcutters Bay
177
Tarrawanna
200
Warrawee
169
Old Bar
190
Russell Lea
159
Tea Gardens
190
Warrawong
200
Oran Park
158
Rutherford
190
Temora
197
Warren
199
Orange
194
Ryde
175
Tenterfield
197
Warriewood
172
Rylstone
191
Teralba
189
Waterfall
176
Paddington
176, 179
Padstow
160
Salamander Bay
195
Terrey Hills
172
Waterloo
177
Padstow Heights
160
Sandgate
193
The Ponds
157
Wauchope
194
Page
202
Sans Souci
156, 164
The Rock
190
Waverley
178
Pambula
181
Scone
198
Thirlmere
179
Wee Waa
192
Parkes
194
Seaforth
172
Thirroul
200
Wellington
184
Parramatta
173
Seven Hills
157
Thornleigh
165
Wentworth
199
Peak Hill
194
Shell Cove
195
Thurgoona
180
Wentworth Falls
158
Peakhurst
164
Shellharbour
195
Tingha
180
West Albury
180
Pemulwuy
162
Shoal Bay
195
Tocumwal
181
West Gosford
161
Pendle Hill
162, 173
Singleton
196
Toormina
184
West Kempsey
187
Pennant Hills
165
Singleton Heights
196
Toronto
189
West Pennant Hills
166, 177
Penrith
173
Smithfield
163
Tottenham
188
West Ryde
175
Penshurst
164
South Coogee
174
Toukley
161
West Wyalong
181
Petersham
168
South Grafton
183
Trangie
192
Westmead
Picton
179
South Hurstville
164
Trundle
194
Weston
202
Plumpton
157
South Nowra
196
Tullamore
194
Willoughby
178
Point Clare
161
South West Rocks
187
Tumbarumba
197
Windsor
164
Port Kembla
200
Spring Creek
194
Tumbi Umbi
161
Wingham
191
Port Macquarie
194
Springwood
158
Tumut
197
Winston Hills
173
Portland
169
St Georges Basin
196
Tuncurry
191
Wollongong
200
Pottsville
198
St Ives
169
Tura Beach
181
Woolgoolga
184
Prestons
170
St Johns Park
163
Turramurra
169
Woollahra
179
Punchbowl
160
St Marys
174
Tweed Heads
198
Woolwich
166
Quakers Hill
157
Stanmore
168
Tweed Heads South
198
Woongarrah
161
Queanbeyan
195
Stanwell Park
200
Tweed Heads West
198
Woonona
200
Quirindi
189
Stirling
202
Ulmarra
183
Worrowing Heights
196
Raleigh
181
Stockton
193
Umina Beach
161
Woy Woy
161
Randwick
174
Strathfield
175
Unanderra
200
Wyee
189
Raymond Terrace
195
Stroud
190
Uralla
198
Wyoming
162
Red Hill
202
Suffolk Park
182
Urana
185
Yagoona
160
Redfern
176
Summer Hill
168
Urbenville
197
Yamba
183
Redhead
189
Surry Hills
177
Vaucluse
178
Yass
200
Revesby
160
Sussex Inlet
196
Wagga Wagga
199
Yennora
163
Rhodes
159
Sutherland
176
Wahroonga
166, 169
Yeoval
182
Richmond
164
Swansea
189
Walcha
199
Yoogali
186
Rockdale
156
Sylvania
176
Walgett
199
Young
187
Rooty Hill
157
Tamworth
197
Wallsend
193
162, 173
PB
AgedCareGuide.com.au
NSW & ACT 2022
How to read the residential tables
If you also use
www.AgedCareGuide.com.au
then this number is the unique identifier
s W C DT F b gH
Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran a sitio lliative n Care Ca Cult ura re Bed lly S s Ret irem pecific ent Livi ng O nsit e
P
155
Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name
Notes
PHONE (02)
ABC Council
DPS Advertisement Web Page Reference ID
If service providers have an advertisement the page number of the advert is listed here in red.
Suburb 1234 Facility name
123 Sample Rd
P 91 50
1234 5678
C D TF
61 10001
There are also special notes for some service providers in black.
Home/Facility details
Home/Facility contact information
Special notes
Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.
s W C D T F b g H
Booked Respite Beds
Extra Services
Pets on Premises
Secure Dementia Unit
Secure Garden
Specialist Palliative Care
Transition Care Beds
Culturally Specific
Retirement Living Onsite
Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.
Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.
Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.
Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.
Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.
Culturally Specific — Care services catering to the needs of those from non-English speaking or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.
Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia. Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.
Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.
Residential aged care New South Wales & ACT
PB
Aged Care Guide P
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs BAYSIDE
NSW & ACT 2022
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
156
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
BAYSIDE Council Arncliffe 2205 171 Wollongong Rd
9556 6900
130 92
20-22 Woodford Rd
9567 5333
51
Bexley Aged Care Centre
82-84 Connemarra St
9587 7610
Bupa Bexley
741-743 Forrest Rd
Estia Health Bexley
3 Eddystone Rd
8318 1100
Fairmont Aged Care
20 Dunmore St
9567 2279
Homewood Care
60 Regent St
9503 1800
Macquarie Lodge Aged Care Centre
C D TF
Banksia 2216 Carino Care at Rockdale
Scalabrini Bexley
28-34 Harrow Rd
St George Aged Care Centre
3-5 Verdun St
8566 1400
60 69 145 38 120 171 177 111
31 Edgehill Ave
9316 9544
106
2 Reading Rd
8922 6000
60
1-3 Gwea Ave
1800 870 427
58 58
Catholic Healthcare Bethlehem House
30 Montgomery St
1800 225 474
Estia Health Kogarah
74-76 Rocky Point Rd
9053 1800
St Patrick's Green
40 Chapel St
9097 9175
The Laurels Hostel
45 English St
9588 4312
29 72 97 27
Huntingdon Gardens Aged Care Facility 1-11 Connemarra St
1800 718 348
8080 3850 1800 722 522
Botany 2019 Heritage Botany
1
Brighton-Le-Sands 2216 Calvary Brighton-Le-Sands
Daceyville 2032 Southern Cross Care Daceyville Res AC
Uniting Bruce Sharpe Rockdale
Chinese, Filipino, Russian 156 14288 14310 Asian, Italian
33D-33 14265 13558
Asian, Greek, Macedonian
13747
TF
g
Note 2
13207
F
g
Greek
12939
26, 69 13629
TF T
110 Frederick St
1800 864 846
188 Chuter Ave
9545 4799
38 38
®
96D 13181
F s D TF WC D F C TF
48 52 52
Note: 1. CALD, Macedonian - Non secure dementia care offered
Greek, Italian
29 66 92 27
Sans Souci 2219 IRT Thomas Holt Sans Souci Gardens
97D 14231
99 13473
Rockdale 2216 9567 3641
Greek
D TF
Kogarah 2217
Hall & Prior Menaville Aged Care Home 121 Frederick St
22, 74 13703
D TF C D TF g 79 D TF g 8 s D TF b g 37 TF 113 s W D TF g 93 TF 15 C D TF g s s
C
13565
Note 1
TF b g
Bexley 2207
62 13803
H
2. Croatian, European, Greek
s
g
Greek
H
96D 13188 93 20740 13514 22, 74 13791
H
TF
3 13787 114 13701
Home preparation & relocation specialists
We pride ourselves in offering you a beginning to end, reliable and compassionate range of services that make the process of preparing and moving stress free.
1300 HELP ME
info@movingon.com.au
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Moving On-strip.indd 1 16/12/21 1:05 pm SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
P
BLACKTOWN to BLUE MOUNTAINS
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
157
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
BLACKTOWN Council Blacktown 2148 Blacktown Aged Care
190 Stephen St
9622 1966
Blacktown Terrace Care Community
37 Kildare Rd
0429 956 768
Catholic Healthcare St Hedwig Village
140 Reservoir Rd
1800 225 474
St Dominic's Home for the Elderly
171 Walters Rd
9831 2054
Uniting Mullauna Blacktown
61 Bungarribee Rd
1800 864 846
134 149 126 50 65
28 108 63 50 s 65
TF b D T F g CALD T F g H European, German g Maltese T g H CALD
Dean Park 2761 St Elizabeth Home
1 Symonds Rd
8818 8500
114 82
D TF
84 Earle St
9622 3606
55 22
TF
56 Elsom St
8834 6100
78 42
TF
116-132 Quakers Rd
9678 8200
146 90
Doonside 2767 Calvary Henley Manor
Kings Langley 2147 Adventist Aged Care Kings Langley
Plumpton 2761 Southern Cross Care St Francis’ Res AC
122 Hyatts Rd
1800 870 427
St Simeon Village
261 Hyatts Rd
9675 3285
50 50 51 51
35 Hambledon Rd
0428 419 574
127 79
Anglicare Melva McDonald Lodge
11 Mavis St
1300 111 278
Minchinbury Manor
Cnr John St & Rupertswood Rd 9832 5800
Quakers Hill 2763 Quakers Hillside Care Community
Our Lady of Consolation Aged Care Serv 32 Evans Rd
9832 5400
Residential Gdns for Spanish Speaking Frail Aged 420 Woodstock Ave
8887 5555
90 145 303 106
1 Crews Rd
9624 1088
104 14
4 View St
1300 111 278
104 104
Seven Hills 2147 Seven Hills Aged Care Anglicare Dudley Foord House
13223 3 13222 13352 14203
D TF
g H Polish
14311
TF TF
g H CALD g Note 1
99 13258 144 12918
CALD
IBC, OBC 13567
D TF
90 D TF 100 WC D TF 293 s D TF 72 s F
T
The Ponds 2769
26, 69 13221
13920
s
Rooty Hill 2766
IBC, OBC 21093
H
Marayong 2148 Holy Family Services
Hungarian
g
73 13259
W
g
IFC-1, 5, 29, 61 21085 157 14208 13137
g
Latin American, Spanish 103 12914 73 13757
TF b H Note 2
TF
Personalised aged care from a multi-award winning provider
IFC-1, 5, 29, 61 21593
Call today to book a tour 02 9832 5800 minchinburymanor.com.au Rooty Hill NSW 2766
Fully refurbished with a new addition Trusted family facility Dedicated long serving staff
BLUE MOUNTAINS Council Katoomba 2780 Katoomba Views Care Community
2 Penault Ave
0428 419 574
91
Note: 1. CALD, Croatian, Former Yugoslavian, Macedonian, NESB, Russian, Serbian, Slavic, Ukrainian
D TF
2. Dementia care available
g
CALD
IBC, OBC 13278
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide
NSW & ACT 2022
P
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs BLUE MOUNTAINS continued to CANADA BAY
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
158
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
BLUE MOUNTAINS Council continued Leura 2780 BaptistCare Morven Gardens
5-19 Morven Rd
1300 275 227
Martyn Claver Aged Care
200 Megalong St
4784 1281
71 46 3
Springwood 2777 Buckland Aged Care Services
39 Hawkesbury Rd
Springwood Greens Care Community
79 Hawkesbury Rd
Springwood Greens Assisted Living
79 Hawkesbury Rd
Uniting Springwood
2 Lewin St
144 144 0428 419 574 64 0428 419 574 P 62 1800 864 846 136 98
6 Bodington Dr
1800 225 474
4752 2500
TF TF
13797
g
H
13166 CALD
IBC, OBC 13190
SL
IBC, OBC 21242 3 13752
DT
Wentworth Falls 2782 Catholic Healthcare Bodington Res AC
110 13350
C D TF C TF
s s
120 112
D
BURWOOD Council
26, 69 13507
F
Burwood 2134 Ainsley Nursing Home
23A-25 Grantham St
9124 9201
Bernard Chan Nursing Home
58-60 Weldon St
8741 0288
60 45
14 Claremont Rd
9747 1911
64 4
C
D TF C TF
TF F
Burwood Heights 2136 Hall & Prior Clover Lea Nursing Home
Croydon 2132 77-79 Cheltenham Rd
9747 4277
127 127 58 15 s
78-82 Old Hume Hwy
4655 2531
176 72
Catholic Healthcare Holy Spirit AC Croydon 6 Brighton St St Ezekiel Moreno Nursing Home
1800 225 474
CAMDEN Council
g g
Note 1
13233
Chinese
13266 22, 74 13192
TF g
H
26, 69 13915 Note 2
13872
Camden 2570 Estia Health Camden
Grasmere 2570 90 Werombi Rd
1300 590 590
387
20 Grice St
1300 111 278
80 80
1 Hyde Pde
13 44 78
60 60
s
70 Glendower St
4633 1100
164 32
s
81 Belmont Rd
1300 738 388
555 395
Anglicare Porter Lodge
2 Sark Gr
1300 111 278
Pembroke Lodge
57-61 Pembroke Rd
9603 7911
100 100 s 108 74 s
D TF b D TF b
65 St Albans St
9712 0100
85 85
D TF
Carrington Residential Aged Care
Oran Park 2570 Anglicare Barry Marsh House
96D 13026
TF C D TF
s
H
IFC-1, 5, 29, 61 21544
T
CAMPBELLTOWN Council
22299
Campbelltown 2560 IRT Macarthur
Gilead 2560 Estia Health Kilbride
Glenfield 2167 Whiddon Easton Park
Minto 2566
CANADA BAY Council
D
H
114 13072
TF
96D 14001
WC D TF
14205 IFC-1, 5, 29, 61 21991 83 13774
Abbotsford 2046 Bayswater Gardens
Note: 1. Chinese, European, Greek, Indian, Italian, Polish, Sri Lankan
2. Croatian, Filipino, Greek, Italian
sW
90 21234
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
P
CANADA BAY cont'd to CANTERBURY-BANKSTOWN PHONE (02)
s W C DT F b gH
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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
159
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
CANADA BAY Council continued Chiswick 2046 Chiswick Manor Care Community
2 Windward Pde
0409 573 394
114 107
W
D TF
116 99 85
W
D TF D TF
Concord 2137 Redleaf Manor Aged Care
16 Flavelle St
8762 6000
St Mary's Villa Concord
56 Burton St
8741 1400
Drummoyne 2047 PAC Drummoyne
12-14 Clements St
1800 722 679
The Village by Scalabrini
5 Mary St
1800 722 522
29 Park Rd
9713 6815
s
65 65 s 126 126
Parkview Nursing Home
59
RFBI Concord Community Village
4A Cavell Ave
1800 181 959
62 62
Russell Lea 2046 Carino Care at Russell Lea
72-74 Russell St
9713 9481
Italian
g g
DT
s
40
22161 14004 13674
b F
CANTERBURY-BANKSTOWN Council
19256 18936
H
F
Rhodes 2138
IBC, OBC 19827 16-17 18292
DT D TF
Five Dock 2046
CALD
g
g
Italian
13561
Bankstown 2200 Bankstown Terrace Care Community
14-20 Eldridge Rd
Hixson Garden Aged Care
1A Hixson St
Uniting Bankstown
41 Meredith St
0409 573 394 9791 9609 1800 864 846
155 155 100 40 50 50
D T F g CALD C T F b g Arabic, CALD C T b H
Bass Hill 2197 Bass Hill Aged Care
119 Robertson Rd
9644 6122
Weeroona Aged Care Centre
14 Trebartha St
9645 3220
Regis Belmore
27 Redman Pde
1300 998 100
Rosemore Aged Care
18 Kingsgrove Rd
9718 6156
CASS Residential Aged Care Facility
67-75 Fifth Ave
9789 4587
Canterbury Place Care Community
20 Albert St
70 104 104 66 78
222 Waldron Rd
9645 3388
Bankstown City AC Chester Hill Village
83 Jocelyn St
9645 9500
Note 1
58-59 13878
Note 2
16-17 13706
63 63 85
TF TF
g g
Note 3
21065
Note 4
IBC, OBC 14266
68 58 50 48
g
CALD
13214
s
C D TF C
1 Tedbury St
1800 718 348
144 144 s
D TF
46 48 48
F g D TF b g
Clemton Park 2206 Bupa Clemton Park
Earlwood 2206 Chow Cho-Poon Nursing Home
113-115 Homer St
9559 4088
Greek Orthodox Com'ty Home for the Aged 2 Woolcott St
9718 7195
Georges Hall 2198 Advantaged Care Georges Manor
111 Bellevue Ave
8713 0800
Bankstown City AC Gillawarna Village
145 Rex Rd
8717 0000
Note: 1. Greek; Dementia care available 2. Chinese, Fijian, Greek, Italian, Samoan, Tongan, Vietnamese; Dementia support available
62 12978
g g
Chester Hill 2162 Abel Tasman Village
3 13849
TF TF
C
Campsie 2194 0409 573 394
20108
16-17 13863
D TF TF
Belmore 2192
IBC, OBC 22164
143 143 s W D TF 150 150 CD F
T
14221 97D 20774 Chinese
14224
Greek
13334 18495 13865
3. Asian, Chinese, Indonesian, Vietnamese 4. Arabic, Chinese, Greek, Korean
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs CANTERBURY-BANKSTOWN continued to CENTRAL COAST PHONE (02)
NSW & ACT 2022
P
s W C DT F b gH
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160
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
CANTERBURY-BANKSTOWN Council continued Greenacre 2190 140 150 76
Bupa Greenacre
171 Boronia Rd
1800 718 348
Estia Health Bankstown
74 Chiswick Rd
8709 9200
Belmore Place Care Community
35 Yerrick Rd
0409 573 394
RFBI Lakemba Masonic Village
72 Sproule St
1800 181 959
52 50 50
28 Alma Rd
1800 246 637
100
11 Queensbury Rd
1800 246 637
140 56
C
Lakemba 2195
Padstow 2211 Casa Mia Aged Care
Punchbowl 2196
s
8766 2000
76
Bankstown City AC Yallambee Village
34 Hydrae St
9773 7466
Beechwood Aged Care
3-17 Albert St
8774 5400
143 143 s 112 56 46 46
Catholic Healthcare Holy Spirit AC Revesby 13 Neptune St
1800 225 474
Roselands 2196 Leigh Place Aged Care
12-18 Leigh Ave
8522 5800
96D 13008 Note 1
IBC, OBC 14320 13609 82 18961
D TF
82 13753
TF
20742
C D TF D F D TF
13099
W
Revesby 2212
97D 14306
D TF s
2 Waterloo Rd
St Charbel's Care Centre
Arabic, Vietnamese
g
TF g T b
Padstow Heights 2211 Southhaven Aged Care
TF D TF
68 53
Yagoona 2199
16-17 13273 26, 69 18568
D TF
12980
82 Allum St
1800 718 348
146 138 s
C D TF
97D 20372
17 Bias Ave
1800 718 348
51 80 81 32
C D TF D TF CDT CDT
97D 13004
1800 864 846
101 80 99 32
8 Lorraine Ave
0408 265 643
159 88
C D TF
5 Stratford Ave
1300 202 290
40 40
s
C
19 Victoria St
1800 722 679
39 39
s
C
Aurrum Aged Care Erina
351 Terrigal Dr
0417 335 622
Aurrum Aged Care Terrigal Drive
351 Terrigal Dr
0417 335 622
HammondCare Erina
341 Terrigal Dr
1800 776 112
Tarragal House
107 Karalta Rd
4365 5066
Woodport Aged Care Centre
120-140 The Entrance Rd
4365 2660
182 71 74 102 140
Bupa Bankstown
CENTRAL COAST Council Bateau Bay 2261 Bupa Bateau Bay
Southern Cross Care Reynolds Court RAC 7 Bias Ave
1800 870 427
Uniting Nareen Gardens Bateau Bay
1800 864 846
5 Yakalla St
Uniting Nareen Gardens Ldg Bateau Bay 10 Yakalla St
Berkeley Vale 2261 Berkeley Vale Care Community
Charmhaven 2263 Lake Haven Court Aged Care Facility
East Gosford 2250 PAC Gosford
Erina 2250
Note: 1. Arabic, CALD, Chinese, Filipino, Korean; Residents with challenging behaviours welcome
150 s 71 s 42 4 W 134
99 13637
H
3 12998 3 18261 CALD
g
18247
TF
13397
H D TF TF DT TF TF
IBC, OBC 13267
g g
CALD
13823
CALD
21217 13027 13590
H
62 13107
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
CENTRAL COAST continued
PHONE (02)
s W C DT F b gH
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P
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
161
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
CENTRAL COAST Council continued Kanwal 2259 Arcare Kanwal
2 Pearce Rd
1300 272 273
Kanwal Gardens Care Community
100 Wahroonga Rd
0408 265 643
William Cape Gardens
40 Pearce Rd
4392 4111
Killarney Vale 2261
140 140 121 52 121 103 s
0408 265 643
1A Scaysbrook Dr
0417 335 622
92 30
s
12-16 Christopher Cr
1800 181 959
65 65
4328 8300
120 120
0417 335 622
53 51
s
TF
4397 1344
76 76
s
TF b
128 23 12
s
C D TF TF
76 6 123
s
C D TF TF
s
C
Killarney Vale Care Community
1 Daniel Cl
Kincumber 2251 Lake Haven 2263 RFBI Lake Haven Masonic Village
15 The Ridgeway
Aurrum Aged Care Norah Head
60 Soldiers Point Dr
Noraville 2263 Vietnam Veterans Keith Payne VC Hostel 1 Evans Rd
Point Clare 2250 BaptistCare Orana Centre
193-201 Brisbane Water Dr 1300 275 227
Hall & Prior Aubrey Downer Aged Care
23 Sunnyside Ave
4324 2068
Norah Head Care Community
63 Palomar Pde
0408 265 643
Wallarah Point Care Community
153 Main Rd
0408 265 643
220 Hansens Rd
0417 827 456 P 70
Tumbi Umbi 2261 Umina Beach 2257 Peninsula Villages Umina Beach
b
13085
H
13610
H
18868
g
CALD
13686
Note 1
13043 110 13665 22, 74 12988
CALD
g
IBC, OBC 13142 IBC, OBC 38936
SRS
61823
4344 9199
283 251 s
D TF
H
116 14039
Yallambee Ave
4349 2300
94 94
s
D TF
H
12989
171 Mataram Rd
1800 733 553
66 66
s
D TF
86 19160
139 102 84 84
D TF DT
13105
Woongarrah 2259 Anglican Care Warnervale Gardens
CALD
g
91 Pozieres Ave
West Gosford 2250 Yallambee Lodge
IBC, OBC 12879
TF
Toukley 2263
Glengara Aged Care Apartments
13311
TF
Norah Head 2263
IBC, OBC 12962
TF TF
CDT
Lisarow 2250 The Orchards Aged Care
C C
32-32D 19382 90 18120
s
Cnr Cornish Ave & Wyong Rd 1300 202 290
Filipino, Indian
g
68 68 162
Killarney Court Aged Care Facility
Aurrum Aged Care Kincumber
D TF C TF W D TF
Woy Woy 2256 Blue Wave Living
6 Kathleen St
4344 2599
HammondCare Woy Woy
286 Railway St
1800 776 112
Note: 1. Vietnam Veteran residents given priority
13825
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide P
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs CENTRAL COAST continued to FAIRFIELD
NSW & ACT 2022
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
162
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
CENTRAL COAST Council continued Wyoming 2250 Adelene Retirement Village
1 Birch Rd
4325 3693
Chamberlain Gardens Aged Care
53-67 Chamberlain Rd
1800 246 637
Aurrum Wyoming
80 Chamberlain Rd
0417 335 622
Auburn Glen Care Community
54 Northumberland Rd
0409 573 394
Gallipoli Home
11 Gelibolu Pde
9136 3000
IRT Berala On The Park
13-19 St Johns Ave
13 44 78
St Vincent's Care Services Auburn
21 Alice St
CUMBERLAND Council
95 57 s 145 141 s 60 27 s
TF D TF C TF
32 102 102 125 107 s 102 101 s
12955
H
82 17866
g
CALD
13851
F D TF D TF D TF
g g
CALD
IBC, OBC 12961
Note 1
21096
C D TF C
g
Auburn 2144
1800 778 767
Chester Hill 2162 Abel Tasman Village
222 Waldron Rd
9645 3388
Bankstown City Aged Care Chester Hill Village 83 Jocelyn St
9645 9500
68 58 50 48
Greystanes 2145 Estia Health Merrylands
42 Cumberland Rd
9631 1837
Genista Aged Care Facility
185 Old Prospect Rd
9896 7500
Southern Cross Care Greystanes RAC
5 Whitegum Pl
1800 870 427
s
131 84 41 41
Garden View Aged Care
9649 8829
70 22
124 Paton St
9632 2785
72 11 s 118 118
C
8863 9000
130 130
C D TF
1800 005 484
132 132 80 80 73
C D TF D TF b TF b C D TF TF D TF
s
Pemulwuy 2145 Pemulwuy Aged Care
11 Pastoral Ct
Pendle Hill 2145 Fresh Hope Care Ashwood Res Care Serv 230-290 Dunmore St Melrose Lodge
123-157 Bungaree Rd
8197 9300
Pendle Hill Aged Care
2 Wyena Rd
9631 1066
Westmead 2145 Bolton Clarke Cabrini, Westmead
83-85 Amos St
1300 076 566
Uniting Westmead Res Aged Care
1 Caroline St
1800 864 846
120 92 114 114
8786 1888
88 88
0409 573 394
96 10 113 113
14221 96D 13700
FAIRFIELD Council
14186
73 14281
21 Mary St
1800 870 427
13214
TF b
92
Southern Cross Care John Woodward RAC 45 Barcom St
CALD
99 13452
9632 2496
Merrylands West 2160
7 13338
F
Cnr Bursill St & Railway Tce
Lidcombe 2141 Canberra Nursing Home
H Note 2
TF D TF
Guildford 2161 Guildford Aged Care
114 13861
TF
13201
TF D TF
14252 99 13208
H
16-17 20689 13193
H H
13095 16-17 14058 14334 3 21333
Bonnyrigg 2177 Indochinese Aged Care Services
680A Cabramatta Rd West
Bossley Park 2176 Bossley Parkside Care Community
56 Quarry Rd
SWIAA Village
84-88 Restwell Rd
Note: 1. Egyptian, Indian, Lebanese, Pakistani, Turkish 2. Beds available for residents with Huntington's Disease
9426 1400
3. Cambodian, Chinese, Indo-Chinese, Vietnamese 4. Assyrian, CALD, Italian
Note 3
18842
T F g Note 4 C D T F b g H Italian
IBC, OBC 13261
g
13772
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
P
FAIRFIELD continued to GEORGES RIVER
PHONE (02)
s W C DT F b gH
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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
163
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
FAIRFIELD Council continued Cabramatta 2166 161 168 48
Arete Health Care Lansdowne
25 Lovoni St
9724 3545
St Sergius Aged Care
1 Gilbert St
9727 9844
ACDMA Aged Hostel
2 First Ave
9754 1343
SummitCare Canley Vale
47 Freeman Ave
9728 1200
Heiden Park Lodge
16 Matthews St
8197 9325
Ruby Manor
10 Ruby St
9723 7166
39 Sweethaven Rd
9774 6777
140 100 s
D TF
125 The Crescent
9728 1144
93 6
D TF
g
Arabic, Vietnamese
91 Bligh St
9724 7377
92 11
TF
g
Note 3
61628
AVACS Nursing Home
783-785 The Horsley Dr
8234 8853
21081
11 Nyora Ave
9755 7333
F g TF b g
Note 4
SummitCare Smithfield
68 68 85 3
Note 5
100 13140
24-32 Runcorn St
9823 3855
144 60
TF D TF
Canley Vale 2166 79 79 92
TF g TF b g
85 85 90 60
D TF g D TF b
Carramar 2163
Edensor Park 2176 Advantaged Care Edensor Gardens
Fairfield 2165 Hall & Prior Fairfield Nursing Home
s
Fairfield East 2165 The Manor Fairfield East
Smithfield 2164
St Johns Park 2176 Cardinal Stepinac Village
Yennora 2161 St Vincent's Care Services Yennora
1 Tara Cl
1800 778 767
GEORGES RIVER Council
g Asian g H Note 1
s
C
141 141 s
F
Asian, Chinese
12943 13220 13534
Note 2
100 14308
Asian
13211 83 18486 21990
g H Croatian, European
22, 74 13227
14260 7 13210
D TF
Beverley Park 2217 151-157 Rocky Point Rd
7909 0778
77 45
Estia Health Blakehurst
392-394 Princes Hwy
9171 3300
IBIS Care Blakehurst
16-24 Cheddar St
9546 2159
105 99 104 86
Hall & Prior Shangri-La Nursing Home
107 Carrington Ave
9580 4333
Lucy Chieng Aged Care Centre
8-14 Romani Ave
8558 8088
Regis Hurstville
53-59 Gloucester Rd
1300 998 100
Catholic Healthcare Bethlehem House
30 Montgomery St
1800 225 474
Estia Health Kogarah
74-76 Rocky Point Rd
9053 1800
St Patrick's Green
40 Chapel St
9097 9175
The Laurels Hostel
45 English St
9588 4312
Rocky Point Residence
Blakehurst 2221
W
Note: 1. Macedonian, Russian, Serbian, Ukrainian 2. Cambodian, Chinese, Vietnamese
TF
70 13260
TF
22, 74 13553
53 70 96 30
s
29 72 97 27
F s D TF WC D F C TF
29 66 92 27
3. Assyrian, Chinese, European, Spanish, Vietnamese 4. Vietnamese; Respite care available
83 20587 96D 13275
Hurstville 2220
Kogarah 2217
CALD
TF b g
s
C
D
F TF
Chinese
g
19165 58-59 12933 26, 69 13629
g
Greek
H
96D 13188 93 20740 13514
5. Arabic, Assyrian, CALD, Italian, Spanish
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide P
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs GEORGES RIVER continued to HORNSBY
NSW & ACT 2022
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
164
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
GEORGES RIVER Council continued Mortdale 2223 33 Jersey Ave
9570 5555
136 106
7-11 Mimosa St
9580 4953
73 13
IRT Peakhurst
24 Turpentine Ave
13 44 78
Peakhurst Lodge
16-18 Henry Lawson Dr
9533 4089
Uniting Banks Lodge Peakhurst
93 Baumans Rd
1800 864 846
Uniting Nunyara Peakhurst
8-12 Neilson Ave
1800 864 846
Uniting Roberts Lodge Peakhurst
168-178 Boundary Rd
1800 864 846
92 110 114 78 64
Ferndale Gardens Aged Care Facility
W
Oatley 2223 Carino Care at Oatley
D TF
82 s 39 s 110 67 64
DT D TF b CDT D TF C T b
Penshurst 2222 9A-11 Hawk St
9570 8912
Hall & Prior Georges Estate
1 Centre St
9427 8978
72 29 112 112
188 Chuter Ave
9545 4799
38 38 50 50 44 44
South Hurstville 2221 Anglicare Mary Andrews Res Care
857-861 King Georges Rd
1300 111 278
Catholic Healthcare St Bede's Home
2 Russell Lane
1800 225 474
T DT
83 14013 3 13869 3 13959
H
3 13710 Chinese; Women only
13126 22, 74 19935 114 13701
TF
s
114 14043
H
D TF b g
W
Sans Souci 2219 IRT Thomas Holt Sans Souci Gardens
12926
D TF b
Peakhurst 2210
Fairlea @ Penshurst
33D-33 14291
Note 1
g
H
IFC-1, 5, 29, 61 20537 26, 69 13628
HAWKESBURY Council Kurrajong 2758 Kurrajong & District Com'ty Nursing Home 129 Old Bells Line of Rd
4573 1701
30
C
North Richmond 2754 RSL LifeCare Ron Middleton VC Gardens 1 Wirraway Ave
1300 232 564
80 80
s
D TF
1300 111 278
60 128 30 s 134 134
D TF D TF D TF
Richmond 2753 Anglicare Carol Allen House
133 Londonderry Rd
Hawkesbury Living
116 March St
4578 2966
Uniting Hawkesbury Richmond
23 Chapel St
1800 864 846
Windsor 2756 Fitzgerald Aged Care
1 Rum Corp Lane
4577 2800
48 48
134 Beecroft Rd
9876 3471
77 1
HORNSBY Council
s
13966
F H
21, 45, 77, 113 20497 IFC-1, 5, 29, 61 13123 13566
H
3 13016
TF b
12949
D TF b
13272
Beecroft 2119 Beecroft Nursing Home Note: 1. Asian, European, Italian
W
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
HORNSBY continued
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
P
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
165
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
HORNSBY Council continued Castle Hill 2154 Anglicare Brian King Gardens
Hilliard Dr
1300 111 278
Anglicare Donington Court
Clarke Dr
1300 111 278
Anglicare Farrer Brown Court
Cnr Gough Dr & David Rd
1300 111 278
Anglicare The Donald Coburn Centre
Blue Gums Way
1300 111 278
Anglicare Warrina Residential Care
2 Hilliard Dr
1300 111 278
Castle Hill Aged Care Home
42-46 Darcey Rd
9680 8330
238 123 133 136 128 48
3-5 Kitchener Rd
9479 8015
120 116
1800 718 348
Cherrybrook 2126 Cherrybrook Christian Care Centre
204 123 133 136 128 48 s
D TF TF D TF TF F D TF
1 Stonelea Ct
Dural Aged Care Facility
705-717 Old Northern Rd
8410 0000
Lady of Grace Aged Care
454 Old Northern Rd
9634 1354
102 74 145 43 8
9653 4900
74 74
9476 3161
24 24 70 70 59 59
s
Galston 2159 RSL LifeCare Mark Donaldson VC House 301 Galston Rd
Hornsby 2077 Christophorus House Retirement Village 396 Peats Ferry Rd Regis Hornsby Whiddon Hornsby
245-247 Peats Ferry Rd
1300 998 100
2 Lowe Rd, Ku-ring-gai Hospital Gnds 1300 738 388
Normanhurst 2076
IFC-1, 5, 29, 61 13184 IFC-1, 5, 29, 61 20534 Chinese
g
18888 13242
H
97D 13427 21086 Italian, Spanish
g
13964
C D TF
H
21, 45, 77, 113 14314
F TF
H
13028
s C
58-59 12878 13796
1800 864 846
2A The Crescent
9875 4811
38 3
TF
g
Chinese
13870
3 Hillmont Ave
1800 722 679
67 60
T
g
Chinese, European
14352
9-17 Hinemoa Ave
Uniting Bowden Brae Gardens
1-7 Frith Ave
9372 3400
Pennant Hills 2120 Thornleigh 2120 PAC Thornleigh
IFC-1, 5, 29, 61 20533
107 107 127 111
Greenwood Aged Care
Heritage Pennant Hills
C D TF TF F
IFC-1, 5, 29, 61 20535
H H
D TF
Dural 2158 Bupa Dural
IFC-1, 5, 29, 61 19048
16-17 14248
D TF C D TF
3 13263
H
Looking for independent advice?
Talk to a real person who can help now 08 8121 3715 Home Care Options ~ Retirement Living Options ~ Residential Aged Care ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide P
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs HORNSBY continued to INNER WEST
NSW & ACT 2022
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
166
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
HORNSBY Council continued Wahroonga 2076
Thomas & Rosetta Agst Aged Care Serv 1614 Pacific Hwy
9450 8320
Wahroonga House
31 Pacific Hwy
9847 2400
Wahroonga Place Care Community
17 Pacific Hwy
0408 265 643
96 122 57 76 90 124 70
33 Highs Rd
1800 864 846
40 40
20-34 Ashburn Pl
1800 246 637
104 57 41 41
Adventist Aged Care Wahroonga
79 Mount Pleasant Ave
9487 0600
Catholic Healthcare McQuoin Park
35 Pacific Hwy
1800 225 474
HammondCare Wahroonga
3-9 Woonona Ave South
1800 776 112
Tallwoods Corner Aged Care Service
1 Myra St
9847 3800
69 s 122 57 66 s W 88 119 W 5
TF D TF D TF TF D TF D TF D
West Pennant Hills 2125 Uniting Wirreanda West Pennant Hills
F
14274
H H
26, 69 13792 20686 167 19282 13513
H
13586 CALD
g
3 18242
H
HUNTERS HILL Council
IBC, OBC 13010
Gladesville 2111 Ashburn House Aged Care
Twilight Aged Care Glades Bay Gardens 16 Punt Rd
9817 0722
Hunters Hill 2110
Montefiore Residential Care Hunters Hill 120 High St
8345 9135
Twilight Aged Care Hunters Hill Village 8 D'Aram St
9816 1239
50 52 333 35
9346 1500
40 40
Catholic Healthcare St Anne's Aged Care 1 De Milhau Rd
1800 225 474
Catholic Healthcare St Joseph Aged Care 41 Gladesville Rd
1800 225 474
Woolwich 2110 JMV Woolwich
11 Gladstone Ave
44 52 317 s 21 s
INNER WEST Council
82 13702
sW D TF s C TF F F D TF C F
14243 26, 69 13547 26, 69 13376
g
s
Jewish
41 13838
H
21534
H
13031
Annandale 2038 76 Johnston St
0409 573 394
74
Ashfield Baptist Homes
31 Clissold St
9797 3600
Ashfield Terrace Care Community
8-10 Clissold St
0409 573 394
Bupa Ashfield
126-128 Frederick St
1800 718 348
PAC Ashfield
40 Charlotte St
1800 722 679
The Willows Private Nursing Home
84 Orpington St
9798 6889
Uniting Abrina Ashfield
19-21 Victoria St
1800 864 846
Uniting Quong Tart Ashfield
48 Arthur St
1800 864 846
136 133 60 138 40 63 63
13 Thames St
9818 2355
Annandale Grove Care Community
C
Ashfield 2131 60 s 133 74
s s
D TF D TF C D TF D TF TF
T T
45
Balmain 2041 Montrose Aged Care Centre
44 44
C
127 127 58 15 s
D TF C TF
Croydon 2132 Catholic Healthcare Holy Spirit AC Croydon 6 Brighton St St Ezekiel Moreno Nursing Home Note: 1. Croatian, Filipino, Greek, Italian
77-79 Cheltenham Rd
1800 225 474 9747 4277
TF
CALD
g
13054 CALD
g
IBC, OBC 13200 97D 13232 13680
Note 1
g g g
TF
2. Men only; Services for disadvantaged residents with drug, alcohol or mental health issues
IBC, OBC 13873
g
H
13131
Chinese
3 13235
Chinese
3 18922
Note 2
62 14211 26, 69 13915
Note 1
13872
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Luxury Aged Care Residence ...in the heart of Wahroonga
Tallwoods Corner. Welcome to the family. We offer exceptional 24 hour nursing care for those requiring: High Care
Respite Care
Palliative Care
We are a boutique, family run service who strive to provide you, your families and friends with the best care, comfort, luxury and state of the art amenities. With over 40 years experience in Aged Care, huge amounts of passion for what we do and the best team of highly qualified and dedicated professionals, we strive to exceed all your needs and expectations. Your happiness, comfort and wellbeing is how we judge our success! • Boasting 76 large single rooms with ensuite bathrooms • All bedrooms with cable TV, air con, internet access and leafy views • A wealth of lifestyle activities including bus outings and exercise classes • Physiotherapy offered on-site with tailored assessment plans • Movie cinema and hairdressing salon on-site • Wide selection of fresh gourmet meals prepared daily • Beautiful landscaped gardens and spacious outdoor areas We pride ourselves on our exceptional admissions support service. So, if you or a loved one are looking to make the transition into residential care, please contact us today on (02) 9847 3800 or email us at info@tallwoodscorner.com.au for all the help and information you need.
1 Myra Street, Wahroonga
Walking distance from Waitara train station
www.tallwoodscorner.com.au
PB
Aged Care Guide P
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs INNER WEST continued to KU-RING-GAI
NSW & ACT 2022
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
168
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
INNER WEST Council continued Dulwich Hill 2203 Maronite Sisters Village Dulwich Hill
208 Wardell Rd
9558 2115
Maybanke Aged Care Centre
80 Wardell Rd
9560 4457
47 8 38 38
s
D TF C TF
g
Arabic
s
F
g
Italian
Haberfield 2045
18566 62 13262
St Vincent's Care Services Haberfield
7 Tillock St
1800 778 767
Uniting Annesley Haberfield
1 Haberfield Rd
1800 864 846
50 50 85 75
237 Marion St
1800 864 846
130 130
Catholic Healthcare Lewisham N/Home 1B Thomas St
1800 225 474
Catholic Healthcare Lewisham R/Hostel 1C Thomas St
1800 225 474
46 28 40 28
1800 864 846
93 22
9569 4117
53 54 6 41 41 62
60 New Canterbury Rd
1800 864 846
48 48
66 Cambridge St
0409 573 394
69
TF
g
Note 3
73 9 80
TF TF
g
Chinese, Filipino, Korean
T
Leichhardt 2040 Uniting The Marion Leichhardt
448 Marrickville Rd
9089 8000
Maronite Sisters Village Marrickville
28 Marrickville Ave
9558 2115
Uniting Thomas Roseby Ldg Marrickville 388-390 Illawarra Rd Willandra Aged Care
1800 864 846
19-21 George St
26, 69 39044 3 13834
TF TF T TF
s
Petersham 2049 Uniting Locke Haven Petersham
26, 69 12898
CDT
Marrickville 2204 Acacia Centre
3 18255
D TF DT
Lilyfield 2040 16 Fredbert St
Psychiatric specific facility 3 13068
CDT
Lewisham 2049
Uniting Aldersgate Lilyfield
7 13456
g g
Note 1
66 13708
Arabic
13136
g
Note 2
3 13149 16-17 13074 3 13239
Stanmore 2048 Stanmore Place Care Community
Summer Hill 2130 Windermere Aged Care Facility
5 Henson St
9797 7222
Wyoming Aged Care
47 Grosvenor Cr
9798 8311
Anglicare Roden Cutler Lodge
10D Edward St
1300 111 278
Twilight Aged Care Horton House
1A Ravenswood Ave
s
IBC, OBC 13556 13071 73 13102
KU-RING-GAI Council Gordon 2072 8886 2100
Killara 2071
107 45 45 s
Killara Glades Care Community
95 Stanhope Rd
0408 265 643
Pathways Killara Gardens
17 Greengate Rd
9418 5200
83 35 105 105
27 Tryon Rd
9416 1767
76 8
Lindfield 2070 Whitehall Aged Care Facility
Note: 1. Chinese, Greek, Portuguese; Dementia care available
2. Greek, Italian, Vietnamese
C C
W W
F F C
IFC-1, 5, 29, 61 13481
TF TF
TF b
13479
g
CALD
IBC, OBC 13378 12924 13569
3. CALD; Residents with challenging behaviours welcome
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
P
KU-RING-GA continued to LITHGOW
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
169
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
KU-RING-GAI Council continued North Turramurra 2074 HammondCare North Turramurra RC
10 Murrua Rd
LDK Seniors' Living - The Landings
440 Bobbin Head Rd
North Turramurra Residential Aged Care 402 Bobbin Head Rd Turramurra House
34 Curagul Rd
146 1300 535 000 P 10 1800 870 427 113 9144 2444 57 1800 776 112
146 s 10 113 57
Roseville 2069 KOPWA Ltd
16 Trafalgar Ave
9412 0284
Pathways Ashley House
97 Ashley St
9412 2451
TF D TF WC TF C
58 58 40
F
St Ives 2075 1800 864 846
98 98 50 50
D TF CDT
1800 864 846
80 60
TF
Bupa St Ives
120 Killeaton St
1800 718 348
Uniting Kari Court St Ives
251-257 Mona Vale Rd 1322 Pacific Hwy
Turramurra 2074 Uniting Northaven Turramurra
Wahroonga 2076 Adventist Aged Care Wahroonga
79 Mount Pleasant Ave
Catholic Healthcare McQuoin Park
35 Pacific Hwy
1800 225 474
HammondCare Wahroonga
3-9 Woonona Ave South
1800 776 112
Tallwoods Corner Aged Care Service
1 Myra St
9487 0600
9847 3800
Thomas & Rosetta Agst Aged Care Serv 1614 Pacific Hwy
9450 8320
Wahroonga House
31 Pacific Hwy
9847 2400
Wahroonga Place Care Community
17 Pacific Hwy
0408 265 643
96 122 57 76 90 124 70
69 s 122 57 66 s W 88 119 W 5
Warrawee 2074 1496 Pacific Hwy
9144 6958
104 104 s
Hall & Prior Glenwood Aged Care Home 34 Greenwich Rd
9436 1707
56 3
s
9428 2466
s
Mark Moran Warrawee
13750
DT
LANE COVE Council
TF D TF D TF TF D TF D TF D
F
63, 94, 109 38814
H
99 13169 13088
g
CALD
g
Note 1
13524 13279 97D 21922 3 13255 3 13141 14274
H H
26, 69 13792 20686 167 19282 13513
H
13586 CALD
g
IBC, OBC 13010
F
65D 62753
TF
22, 74 12963
F
22, 74 14258
Greenwich 2065 Lane Cove 2066 Uniting Kamilaroi Lane Cove
155 Longueville Rd
1800 864 846
Uniting St Columba's Lane Cove
15 Figtree St
1800 864 846
79 23 74 74 42 42
3 Felton Ave
1800 225 474
93 93
2A Col Drewe Dr
6354 2666
61 60
38 Maple Cr
6352 3313
84 84
20 Green St
6359 2666
22 22
Hall & Prior Caroline Chisholm AC Home 274 Burns Bay Rd
3 14264 3 13538
T
Lane Cove North 2066 Catholic Healthcare St Peter's Res AC
D
D TF
LITHGOW Council
26, 69 19244
H
Bowenfels 2790 Three Tree Lodge
Lithgow 2790 Cooinda Aged Care
s
Portland 2847 Portland Tabulam Health Centre Note: 1. African, Jewish, South African
s
D TF b
13589
C D TF b
12967
T
g
CALD, Chinese
13369
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide P
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs LIVERPOOL to NORTH SYDNEY
NSW & ACT 2022
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
170
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
LIVERPOOL Council Austral 2179 65 Edmondson Ave
1800 722 522
64 61 182 93
76 Marsh Pde
1300 253 324
144 124
C D TF
26, 69 61869
199 Epsom Rd
1800 722 522
150 150
TF
13557
HammondCare Res Care Bond House
Judd Ave
1800 776 112
Judd Ave
1800 776 112
F
12973
HammondCare Res Care Southwood HammondCare Res Care The Meadows
Judd Ave
1800 776 112
HammondCare Res Care The Pines
Judd Ave
1800 776 112
100 83 40 40
85 Bakers Lane
1800 225 474
64 64
C D TF
173 Elizabeth Dr
9602 9044
99 33 33
TF T
RSL LifeCare John Edmondson VC Gdns 130 Tenth Ave Scalabrini Austral
8777 2000
Casula 2170 Catholic Healthcare Holy Spirit Casula
sWC D TF Fb
Chipping Norton 2170 Scalabrini Chipping Norton
Hammondville 2170 66 83 40 40
Kemps Creek 2178 Catholic Healthcare Emmaus Res AC
s s
Liverpool 2170 SummitCare Liverpool 173
Uniting Bernard Austin Lodge Liverpool 14 Boundary Rd
1800 864 846
DT DT DT
Prestons 2170 Advantaged Care Prestons Lodge
18 Melaleuca Pl
8763 8333
Blue Hills Manor
25-27 Tulich Ave
8784 2400
132 100 s W 67 67
D TF F
MOSMAN Council
21, 45, 77, 113 20213
H
13559
13254 12971
g
H
12972
H
26, 69 13212 CALD
H
100 14207 3 13860 20741
H
11 38398
Mosman 2088 Bupa Mosman
18-20 Bardwell Rd
1800 718 348
Hall & Prior Montana Nursing Home
36-38 Harbour St
8969 2600
Hall & Prior Sirius Cove Aged Care Home 17 Clanalpine St
9960 7555
Montana Nursing Home
36 Harbour St
8969 2600
Twilight Aged Care Glengarry
1A Ellamatta Ave
9969 0907
Uniting The Garrison Mosman
13 Spit Rd
1800 864 846
64 64 55 64 44 60
1 13 44 60
C s
97D 12923
TF TF
F W TF s C D TF
NORTH SYDNEY Council
22, 74 62699 22, 74 13550 13720 13625
H
3 13539
Neutral Bay 2089 Lansdowne Gardens
11 Manns Ave
9953 0000
91 79
4 Clark Rd
9346 1500
117 95
North Sydney 2060 JMV North Sydney
sW
90 18963
D TF
TF
H
14036
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
P
NORTHERN BEACHES
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
171
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
NORTHERN AAA CouncilBEACHES continuedCouncil Allambie Heights 2100 Allambie Heights Village
3 Martin Luther Pl
9975 5800
Scalabrini Allambie Heights
167 Allambie Rd
1800 722 522
42 41 82 23
14-16 John St
9973 0900
80 56
Aveo Minkara Aged Care
10A Minkara Rd
1800 316 924
Calvary Bayview Gardens
90 Annam Rd
9999 1591
51 6 73 19
TF D TF
Calvary Corymbia
51 Childs Cct
1800 527 272
Uniting Wesley Gardens Belrose
2B Morgan Rd
1800 864 846
100 317 221
TF D TF
16 Victor Rd
9938 1514
69 29
D TF
Elizabeth Jenkins Place Aged Care Ctr
8 Homestead Ave
9454 0400
Pacific Lodge Aged Care Centre
8 Homestead Ave
9982 8090
126 118 50 50
D TF F
s
Avalon Beach 2107 Avalon House
Bayview 2104
W
Belrose 2085
Brookvale 2100 Alexander Aged Care
Collaroy 2097
W
Forestville 2087
1800 864 846
120 64
T
Estia Health Manly Vale
5-13 King St
9951 0400
Manly Vale Aged Care
Cnr Condamine & Gordon St
9949 1911
82 82 100
D TF C TF b
Mona Vale House
33 Bassett St
9910 7900
Mona Vale View Care Community
2 Jenkins St
0428 419 574
Seabeach Gardens
26 Darley St East
9997 6383
RSL LifeCare RAC at RSL ANZAC Village
90 Veterans Pde
1300 232 564
Wesley Taylor Narrabeen
156 Ocean St
2 51 6 2
W
Narrabeen 2101 9913 7040
400 400 s W 74 74
Narraweena 2099 Narraweena Grove Care Community
71A McIntosh Rd
0428 419 574
54 3
g H Armenian
13877
IFC-1, 5, 29, 61 20536
47 Birkley Rd
28 62 49 33
3 13076
H H
Manly 2095
1800 225 474
62095
F F
1800 005 484
Catholic Healthcare George Mockler Hse 99 Elimatta Rd
13274
62 20564
Fresh Hope Care Alexander Campbell Hse 51 Cook St
Mona Vale 2103
12996
H
H
40 40 35 33
Manly Vale 2093
13205
D TF C TF
1300 111 278
Uniting Wesley Heights Manly
13742
D TF
45 Cook St
Anglicare Brian Watt Lodge
13602
H
F D TF F TF
13501 3 12966 96D 13818 73 13801 26, 69 13387
H
18534 Croatian, Greek
g
D TF TF
TF
62 13358
13714 21, 45, 77, 113 13585
H H g
IBC, OBC 13138
13075 CALD, Italian
IBC, OBC 13001
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide
NSW & ACT 2022
P
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs NORTHERN BEACHES continued to PARRAMATTA PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
172
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
NORTHERN BEACHES Council continued North Manly 2100 Manly Hillside Care Community
4 Austral Ave
0428 419 574
35 4
D TF
550 Sydney Rd
1800 718 348
76 76
C D TF
97D 21134
42 Booralie Rd
9450 1719
104 85
D TF
13932
119 68 130 130 55 6
Seaforth 2092 Bupa Seaforth
Terrey Hills 2084 Terrey Hills Nursing Home
W
Warriewood 2102 Anglicare Marcus Loane House
14 Macpherson St
1300 111 278
Arcare Warriewood
23 Warriewood Rd
1300 272 273
Narrabeen Glades Care Community
184 Garden St
0428 419 574
C D TF F TF
Women only
IFC-1, 5, 29, 61 20539
H
32-32D 21817 CALD
g
IBC, OBC 13280
IBC, OBC 13555
1st class lounge At Australia’s only true 5 -star aged care group, you will enjoy chef prepared meals as well as the finest living environments. Call 1300 ARCARE or visit arcare.com.au
PARRAMATTA Council Baulkham Hills 2153 BaptistCare Aminya Centre
6 Goolgung Ave
1300 275 227
Bupa Baulkham Hills
4 The Cottell Way
1800 718 348
SummitCare Baulkham Hills
5 Bass Dr
8865 3600
123 144 144 s 186
3 Dalmar Pl
9857 2800
74 74
40A Stewart St
9858 4999
66 66
162-166 Balaclava Rd
9805 1655
96 55
C D TF
13858
64-66 Norfolk Rd
9877 4300
105 105 s
C D TF
96D 20822 3 18840
Carlingford 2118 Wesley Rayward Carlingford Wesley Tebbutt Dundas St Catherine's Aged Care Services
s
Epping 2121 Estia Health Epping
Ermington 2115 Uniting Arrunga Ermington
334-342 Kissing Point Rd
97D 20563
D TF D TF b g D
7-11 Crown St
9637 8480
Our Lady Aged Care Centre
Lvl 1, 40 Alice St
8831 0000
50 50 90 90
21 Mary St
9649 8829
70 22
Lidcombe 2141
s
TF
100 20596 20210
H
13213
T
101 101
Fairlea @ Harris Park
CALD
g
1800 864 846
Harris Park 2150
Canberra Nursing Home
110 12875
D TF
Dundas 2117 Eastwood 2122
C TF C D TF TF
Chinese
18512 21988 13201
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
P
PARRAMATTA continued to PENRITH
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
173
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
PARRAMATTA Council continued North Parramatta 2151 Courtlands Aged Care
15 Gloucester Ave
1800 246 637
Northcourt Aged Care
7 Saunders St
1800 246 637
Southern Cross Care Marian N/Home
2A Fleet St
1800 870 427
Uniting Lilian Wells North Parramatta
2B Fennell St
1800 864 846
144 35 75 72
3 Centenary Ave
1300 294 518
23 Prindle St
Anglicare Thomas Street Lodge
43A Thomas St
Brentwood Aged Care NSW
28 Glebe St
W
Fb F D TF CDT
H
121 97
D TF
H
1300 272 273
110 110
D
1300 111 278
142 82
D TF D TF
Northmead 2152 Constitution Hill Aged Care
Oatlands 2117 Arcare Oatlands
Parramatta 2150 9635 1114
Pendle Hill 2145 Melrose Lodge
123-157 Bungaree Rd
8197 9300
Pendle Hill Aged Care
2 Wyena Rd
9631 1066
132 132 80 80 73
145 Good St
9637 8480
50
Fresh Hope Care Ashwood Res Care Serv 230-290 Dunmore St
1800 005 484
Rosehill 2142 Fairlea @ Rosehill
D
82 14283 99 13798 3 13958 30 14246 32-32D 20775
F CALD
g
C D TF D TF b TF b
TF
Westmead 2145
82 13189
IFC-1, 5, 29, 61 14003 16-17 13852 13193
H H
13095 16-17 14058 Chinese
g
13127
120 92 114 114
C D TF TF
0428 419 574
116 116 92 92
TF D TF
1-3 Emerald St
1800 864 846
100 100
TF
85 Bakers Lane
1800 225 474
64 64
C D TF
Anglicare Newmarch House
50-52 Manning St
1300 111 278
29 George St
4736 7955
102 102 77 10
D TF C TF
IFC-1, 5, 29, 61 20377
Heritage Kingswood
183 Boronia Rd
9833 5600
123 123
F
21091
Bolton Clarke Cabrini, Westmead
83-85 Amos St
1300 076 566
Uniting Westmead Res Aged Care
1 Caroline St
1800 864 846
Anglicare Woodberry Residential Care
129 Lanhams Rd
1300 111 278
Winston Hillside Care Community
226 Windsor Rd
Winston Hills 2153
PENRITH Council
14334 3 21333
H
IFC-1, 5, 29, 61 13581 IBC, OBC 21031
Emu Plains 2750 Uniting Edinglassie Emu Plains
Kemps Creek 2178 Catholic Healthcare Emmaus Res AC
Kingswood 2747
North St Marys 2760 Boronia House St Marys
Penrith 2750 Anglicare Lemongrove Gardens Res Care 32 Gascoigne St
1300 111 278
Mountainview Aged Care
57 Mulgoa Rd
4721 3411
RSL LifeCare Governor Phillip Manor
64 Glebe Pl
SummitCare Penrith
366 Jamison Rd
4721 2512
The Royce Manor
123 Mulgoa Rd
4720 5633
Thornton Park Residential Aged Care
72-78 Empire Ct
1800 870 427
Uniting Edinglassie Lodge Penrith
40 Village Cres
1800 864 846
1300 232 564
59 99 82 105 128 100 69
59 6 43 s 32 128 s 100 69 s
3 13178
H
TF C TF b D TF H T F b g CALD D T F g CALD, LGBTIQ C TF H DT
26, 69 13212
13417
IFC-1, 5, 29, 61 13204 73 14187 21, 45, 77, 113 13039 100 12958 11 38776 99 21090 3 13457
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide P
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs PENRITH continued to RYDE
NSW & ACT 2022
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
174
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
PENRITH Council continued St Marys 2760 57 Saddington St
9673 6999
126 24
St Josephs AC Facility for Religious
2 Kensington Rd
9663 4077
St. Basil's Kensington
95-97 Todman Ave
9313 7129
45 12 55
1420 Anzac Pde
8197 6100
SummitCare St Marys
CALD
TF b g
RANDWICK Council
100 12881
Kensington 2033
s
C
Little Bay 2036 Mark Moran Little Bay
Malabar 2036 Anglicare Dorothy Boyt House
65D 18531
W
TF
IFC-1, 5, 29, 61 14250
F F TF D TF
97D 13003
62
288 Maroubra Rd
1800 718 348
Southern Cross Care Kildare Res AC
216 Maroubra Rd
1800 870 427
St Brigid's Green
220 Maroubra Rd
8097 1775
90 80 25 25 66 66
60 Lawson St
1800 225 474
40 40
Catholic Healthcare Brigidine House
7 Coogee Bay Rd
1800 225 474
Milford House
2-4 Milford St
9398 3659
Montefiore Residential Care Randwick
36 Dangar St
8345 9135
Mount St Joseph's Home
70 Market St
9398 9166
SummitCare Randwick
15 Frenchmans Rd
9398 4511
30 45 276 62 94
Matraville 2036 Catholic Healthcare St James Villa
13197
D TF
1300 111 278
8345 9135
Greek
g
W
31 Raglan St
Maroubra Shores RC Mngd by Montefiore 768 Anzac Pde
19186
155 155 s
Maroubra 2035 Bupa Maroubra
TF TF
C
W
41 14354 99 14163
H H
93 20017 26, 69 13048
Randwick 2031 30 25 W 276 s W 60
South Coogee 2034 Southern Cross Care South Coogee RAC 39 Gregory St
F F D TF C
26, 69 13813 13726 Jewish
g
41 18212 13715 100 14254
TF
1800 870 427
41 41
D TF
9805 1655
96 55
C D TF
13858
1800 246 637
104 57 41 41
sW D TF s C TF
82 13702
C TF C D TF WC D TF
110 13678
D TF
RYDE Council
H
99 13450
Eastwood 2122 St Catherine's Aged Care Services
162-166 Balaclava Rd
Gladesville 2111 Ashburn House Aged Care
20-34 Ashburn Pl
Twilight Aged Care Glades Bay Gardens 16 Punt Rd
9817 0722
Macquarie Park 2113 BaptistCare Cooinda Court
159 Balaclava Rd
1300 275 227
BaptistCare Dorothy Henderson Lodge
157 Balaclava Rd
1300 275 227
BaptistCare Shalom Centre
159-165 Balaclava Rd
1300 275 227
68 68 80 66 163
16 Vincentia St
1800 870 427
61 61
Marsfield 2122 Southern Cross Care Marsfield Res AC
North Ryde 2113 New Horizons Aged Care Facility
53-63 Badajoz Rd
9490 1000
78
C
TF
14243
110 13650 110 13360
H
99 14328 14344
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
P
RYDE continued to SUTHERLAND
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
175
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
RYDE Council continued Ryde 2112 Calvary Ryde Retirement Community
678 Victoria Rd
1800 222 000
Estia Health Ryde
94 Bowden St
9809 3068
S.Antonio Da Padova Nursing Home
7 North Rd
9809 2211
Uniting Thomas Bowden Ryde
279 Morrison Rd
1800 864 846
115 52 40 112 62 47 47
8 Sherbrooke Rd
0428 419 574
114
Bupa Greenacre
171 Boronia Rd
1800 718 348
Estia Health Bankstown
74 Chiswick Rd
8709 9200
140 150 76
C
C D TF b TF g D TF g T
117 14011
D TF F D TF
g
Italian
TF
g
Note 1
TF D TF
g
Arabic, Vietnamese
H
96D 13704 13560 3 13537
West Ryde 2114 Meadowbank Grove Care Community
STRATHFIELD Council
IBC, OBC 14293
Greenacre 2190
Strathfield 2135 Goondee Aged Care
13 Jersey Rd
9747 4933
Jesmond Aged Care
81-85 Albert Rd
9124 9200
Meredith House Aged Care Facility
30-32 Meredith St
9746 9767
Strathdale Centre
64-70 Albert Rd
9764 7800
63 17 96 16 63 126 39
15 Bangaroo St
1300 275 227
130 44
11 Barden Rd
9532 2888
62 62
SUTHERLAND Council
97D 14306 96D 13008 12964
Indian, Sri Lankan
14035 13744
Note 2
66 13593
Bangor 2234 BaptistCare Warena Centre
D TF
Barden Ridge 2234 Advantaged Care at Barden Lodge
W
Cronulla 2230 Pathways Cronulla Pines
31-35 Sturt Rd
8522 1000
Pathways Cronulla Seaside
2 Girrilang Rd
9523 3430
Stella Maris Aged Care
6 Coast Ave
8522 1200
144 144 40 1 73 73
99 Caldarra Ave
9548 7777
156 156
128 Coonong Rd
9524 4954
40
15 The Avenue
1800 778 767
351 Fowler Rd
9543 7333
Engadine 2233 Moran Engadine
W
Gymea Bay 2227 Gymea Bay Aged Care
Heathcote 2233 St Vincent's Care Services Heathcote
s
213 210
Heritage Illawong
15 Lenna Pl
Note: 1. CALD; Post hospital aged rehabilitation & dementia care available
1300 111 278
20178
D TF F TF
20481
D TF
78 20009
TF
175, 176 14286
13187 13738
H
7 14032
64
C D TF
13551
127 68
C D TF
IFC-1, 5, 29, 61 14184
Jannali 2226 Anglicare Mildred Symons House
110 13582
TF
D TF
Illawong 2234
H
2. Korean, Russian; Dementia care available
Family owned & operated Maximum 40 residents Registered Nurses 24/7 Residential, Dementia, Respite & Palliative Care
(02) 9524 4954 128 Coonong Rd Gymea Bay NSW apexagedcare.com.au
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide P
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs SUTHERLAND continued to SYDNEY
NSW & ACT 2022
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
176
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
SUTHERLAND Council continued Kirrawee 2232 Catholic Healthcare Percy Miles Villa
227-235 Forest Rd
1800 225 474
IRT Thomas Holt Kirrawee
1-25 Acacia Rd
9545 4799
The Palms Aged Care
454 President Ave
9521 2963
Alkira Gardens
2 Animbo St
8578 1688
HammondCare Miranda Res Care
19 Kiama St
1800 776 112
IBIS Care Miranda
2C Karimbla Rd
9540 4799
Juliana Village
58 Miranda Rd
9541 3400
Miranda Aged Care Facility
268 Port Hacking Rd
9124 9231
Miranda 2228
42 42 148 115 s 72 23 s
F D TF TF
90 92 76 71 80
D TF b DT H F T T F g Dutch TF
52 92 25 71 42
s
W
Sutherland 2232 Bupa Sutherland
42 Auburn St
1800 718 348
Lark Ellen Aged Care
133 Jannali Ave
9521 2855
Southern Cross Care Nagle Res AC
144-150 Flora St
1800 870 427
Carino Care at Sylvania
406 Princes Hwy
9522 8581
Moran Sylvania
29 Sylvania Rd
9532 6222
Wesley Vickery Sylvania
101 Port Hacking Rd
9522 2997
144 40 40 40
C
s
Sylvania 2224
Taren Point 2229 Anglicare Goodhew Gdns + Bay Breeze 2-28 Alexander Ave Garrawarra Centre
Old Princes Hwy
12995 83 21067 20482 70 13630 13645 13722 97D 20562 175, 176 13961 99 13341 13000 78 18875
T
H
19003
H
IFC-1, 5, 29, 61 20538
1300 111 278
123 123
TF
8545 4700
104 40
C D TF
Family owned & operated Maximum 40 residents Registered Nurses 24/7 Residential, Dementia, Respite & Palliative Care
114 13346
H
TF TF D TF
71 9 TF b 181 181 W D TF 69 69 s C Fb
Waterfall 2233
26, 69 13342
13697
(02) 9521 2855 133 Jannali Ave Sutherland NSW apexagedcare.com.au
SYDNEY Council Darlinghurst 2010 Catholic Healthcare Vincentian AC HammondCare Darlinghurst
1800 225 474 30 30 Your family is our family C 118 Darlinghurst Rd 1800 776 112 42 42 41-43 Stanley St
Elizabeth Bay 2011 St Luke's Care Lulworth House
21816
TF
13743
154 92
74 Brown St
1800 722 679
100 71
D TF
47 Redfern St
9305 9100
72 72
TF
W
Redfern 2016 Annie Green Court
T
9356 0400
73 Roslyn Gdns
Paddington 2021 PAC The Terraces Paddington
26, 69 13621
Note: 1. Services for homeless residents, those at risk of homelessness & financially/socially disadvantaged residents
13679
H Note 1
20693
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
P
SYDNEY continued to THE HILLS
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
177
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
SYDNEY Council continued Rushcutters Bay 2011 1300 111 278
116 116
TF
IFC-1, 5, 29, 61 13480
Catholic Healthcare Gertrude Abbott AC 180 Albion St
1800 225 474
26, 69 14242
Catholic Healthcare The Sister Anne Court 182 Albion St
1800 225 474
D TF TF TF
Anglicare Elizabeth Lodge
46 Bayswater Rd
Surry Hills 2010
Charles Chambers Court
11 Hunt St
8241 6300
100 24 68 68 60 60
182 Young St
9310 2778
61 61
C
123 144 144 s 186
C TF C D TF TF
Waterloo 2017 Frederic House
THE HILLS Council
26, 69 13132
TF
Note 1
13253
Men only
13252
Baulkham Hills 2153 BaptistCare Aminya Centre
6 Goolgung Ave
1300 275 227
Bupa Baulkham Hills
4 The Cottell Way
1800 718 348
SummitCare Baulkham Hills
5 Bass Dr
8865 3600
Anglicare Brian King Gardens
Hilliard Dr
1300 111 278
Anglicare Donington Court
Clarke Dr
1300 111 278
Anglicare Farrer Brown Court
Cnr Gough Dr & David Rd
1300 111 278
Anglicare The Donald Coburn Centre
Blue Gums Way
1300 111 278
Anglicare Warrina Residential Care
2 Hilliard Dr
1300 111 278
Castle Hill Aged Care Home
42-46 Darcey Rd
Castle Hill 2154
9680 8330
238 123 133 136 128 48
Dural 2158 Bupa Dural
1 Stonelea Ct
1800 718 348
Dural Aged Care Facility
705-717 Old Northern Rd
8410 0000
Lady of Grace Aged Care
454 Old Northern Rd
9634 1354
204 123 133 136 128 48 s
102 74 145 43 8
D TF TF D TF TF F D TF C D TF TF F
s
Glenhaven 2156 Arcare Glenhaven
93 Glenhaven Rd
Carinya House
1A Mills Rd
1300 272 273 9849 5100
Kellyville 2155 BaptistCare The Gracewood Centre
120 120 60 60 s 128
2 Free Settlers Dr
1300 275 227
35 Goodison St
9881 4222
23 Speers Rd
1800 718 348
Bella Vista Gardens
16 Fairway Dr
9672 6155
MacKillop House
2 Firewheel Place
1300 169 949
142 126 s W 105 105
33 Highs Rd
1800 864 846
40 40
North Kellyville 2155 Moran Kellyville
122 120
North Rocks 2151 Bupa North Rocks
W
124
Norwest 2153
110 12875 97D 20563 CALD
g
100 20596 IFC-1, 5, 29, 61 19048 IFC-1, 5, 29, 61 20535
H H
IFC-1, 5, 29, 61 20533 IFC-1, 5, 29, 61 13184 IFC-1, 5, 29, 61 20534 Chinese
g
18888 97D 13427 21086
Italian, Spanish
g
13964 32-32D 21324
D TF C D TF b
H
18890
D TF
H
110 21555 78 18876
DT
97D 17807
TF D TF
H
90 20237 26, 69 38837
West Pennant Hills 2125 Uniting Wirreanda West Pennant Hills
Note: 1. Services for homeless residents, those at risk of homelessness & financially/socially disadvantaged residents
H
3 18242
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide P
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs WAVERLEY to WILLOUGHBY
NSW & ACT 2022
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
178
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
WAVERLEY Council Bondi Beach 2026 47-51 O'Brien St
9365 9365
53 53
365 Bronte Rd
1800 778 767
Beresford Hall
1 Cranbrook Rd
8388 8000
Regis Rose Bay
84 Newcastle St
1300 998 100
Advantaged Care Bondi Waters
D TF
19822
106 106
D TF
7 21092
81 75 66 44
WC D TF TF
20174
W
Bronte 2024 St Vincent's Care Services Bronte
Rose Bay 2029
Vaucluse 2030 Hall & Prior Vaucluse Aged Care Home Mark Moran Vaucluse
13 Young St
9337 3235
Cnr Old South Head Rd & Laguna St 9366 7000
63 12 91 91
Waverley 2024 Bupa Queens Park
142 Carrington Rd
1800 718 348
Charingfield Aged Care Community
282A Bronte Rd
9369 5444
SummitCare Waverley
321 Bronte Rd
9387 3872
Uniting Illowra Waverley
195 Birrell St
1800 864 846
22, 74 13086
TF D TF
s sW
71 55 55 67 5 42 42
Dementia care available 58-59 13563
C
WILLOUGHBY Council
TF D TF TF DT
65D 20480
H
97D 12994 13601 CALD
g
100 14054 3 14292
Chatswood 2067 Dougherty Apartments
1 Victor St
9419 3000
Willoughby Community Hostel
1 Warrah St
9417 8443
Willoughby Village
36 Douglas Ave
9417 3328
Willowood Centre
297 Mowbray Rd
8644 1400
70 40 60 90
70 40 32 30
D TF
s
T
1800 225 474
93 93
D TF
Catholic Healthcare St Paul's Res AC
27 Eastern Valley Way
1800 225 474
Pathways Sailors Bay
170 Sailors Bay Rd
9917 7100
40 40 116 112
TF
KOPWA Ltd
16 Trafalgar Ave
9412 0284
Pathways Ashley House
97 Ashley St
9412 2451
Roseville 2069 58 58 40
Willoughby 2068 Bupa Willoughby
71-79 Sydney St
1800 718 348
Estia Health Willoughby
202 Mowbray Rd
9958 8290
85 74 55
W
D
Chinese, Japanese
g
3 Felton Ave
Northbridge 2063
13372 13459
C
Lane Cove North 2066 Catholic Healthcare St Peter's Res AC
13636
H
26, 69 19244
H
26, 69 20427 20685
F
F
TF D TF
66 18210
g
CALD
13524 13279 97D 18965 96D 14275
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
P
WINGECARRIBEE to WOOLLAHRA
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
179
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
WINGECARRIBEE Council Bowral 2576 4862 8900
123 60 71 71
s
1800 927 744
90 70
s
2 Charlotte St
4868 6200
167 159
300 Range Rd
4871 1085
143
36 Yarrawa Rd
4868 6200
138 138 s
153 Menangle Rd
4634 8000
104 24
615 Thirlmere Way
4683 6900
102 82
s
C D TF
1300 232 564
65 52
s
D TF
8326 7700
60 60
2-6 Albert St
1800 778 767
39 37
74 Brown St
1800 722 679
100 71
23 Nelson St
8345 9135
50 50 53 53
Anthem Care
25 Retford Rd
4862 8500
Bowral House
87-89 Kangaloon Rd
Bundanoon 2578 Warrigal Bundanoon
20 Hill St
Burradoo 2576 Harbison Burradoo
W
W
Moss Vale 2577 Harbison Moss Vale
WOLLONDILLY Council
H
18877
D TF
H
13808
F
H
14282
C
Mittagong 2575 Abbey House
D TF D TF
18533
F
13930
C D TF
14296
D
Menangle 2568 Durham Green Manor and Lodge
W
Picton 2571 RSL LifeCare John Goodlet Manor
Thirlmere 2572 RSL LifeCare Agris Hutrof House
25 Estonian Rd
WOOLLAHRA Council
D TF
11 38399
H
21, 45, 77, 113 13353
g H Estonian
21, 45, 77, 113 13597
Bellevue Hill 2023 Drayton House
6-8 Cranbrook Rd
Edgecliff 2027 St Vincent's Care Services Edgecliff
Paddington 2021 PAC The Terraces Paddington
sW
Uniting Ronald Coleman Ldg Woollahra 88 Wallis St
1800 864 846
21866
TF
7 13502
D TF
Woollahra 2025 Montefiore Res Care Woollahra Manor
C D TF
s
T
13679
H g
Jewish
41 13032 3 13709
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs ALBURY to BALRANALD
NSW & ACT 2022
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
180
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
ALBURY Council Albury 2640 Fresh Hope Care Borella House
333 Borella Rd
1800 005 484
Mercy Place Albury
578 Poole St
1300 096 428
636 Logan Rd
6057 1500
Murray Vale Shalem
342 Wagga Rd
6025 4889
Southern Cross Care Lavington Res AC
286 Warren St
64 64 s 114 114 s
13527
F F
87 13015
90 86
TF
13826
1800 870 427
60 60 35 35
D TF TF
289 Elizabeth Mitchell Dr
6057 4100
80 80
Lutheran Aged Care Dellacourt
42 Nicholson Pl
6060 4000
Lutheran Aged Care Yallaroo
1 Stafford Rd
6060 4000
Riverwood Aged Care
990 Padman Dr
6023 9700
122 122 s 60 60 29 29
C D TF D TF C TF
Autumn Lodge Aged Care Armidale
50 Butler St
6772 7533
Bupa Armidale
112 Brown St
1800 718 348
RFBI Armidale Masonic Village
86 Box Hill Dr
1800 181 959
114 114 s 63 17 s 62 62
D TF C TF D TF b
44-48 Sole St
6738 4000
Glenroy 2640 Calvary Albury & District
D
Lavington 2641
Thurgoona 2640 Estia Health Albury
West Albury 2640
s
ARMIDALE Council
C
H H
13325 99 18233 96D 19361
TF H H H
13661 13789 16-17 13326
Armidale 2350
Guyra 2365 Guyra Multi Purpose Service
McLean Care Kolora Residential Care Serv 8 Prisk St
6779 1922
17 17 32 32
s s
13997 Guyra Rd
6723 3266
9
8
6628 1944
51 51 90 88
97D 12928 13592
TF T
18941
s
TF
18889
s s
D TF C D TF
115 s 149 s 120 s 115 s
D TF D TF C D TF D TF
Tingha 2369 Tingha Multi Purpose Service
13049
BALLINA Council
C
13642
Alstonville 2477 Adventist Senior Living Alstonville ACF 77 Pearces Creek Rd BaptistCare Maranoa Centre
15 The Avenue
1300 275 227
Bupa Ballina
148 North Creek Rd
1800 718 348
Crowley Care
154 Cherry St
1300 139 099
RSL LifeCare Florence Price Gardens
7/7 Hackett Lane
6681 9000
St Andrew's Village
59 Bentinck St
6620 5800
Balranald Multipurpose Service
41-43 Court St
03 5071 9800
Balranald Retirement Hostel
24 Mayall St
03 5020 1035
Ballina 2478
BALRANALD Council
123 151 120 123
H
13470 110 13864 97D 19791
H H g H ATSI, LGBTIQ
14223 21, 45, 77, 113 14280 13751
Balranald 2715 16 8 15 14
s
C
TF TF
18928 13300
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
BATHURST to BLAND
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs
181
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
BATHURST Council Bathurst 2795 Catholic Healthcare Macquarie Care Ctr 8 Gormans Hill Rd
1800 225 474
Catholic Healthcare St Catherine's Bathurst 51 Gormans Hill Rd
1800 225 474
RFBI Bathurst Masonic Village
200 Stewart St
1800 181 959
146 40 18 130 130 45
15 Ilumba Way
1300 738 388
111 111
Bathurst Riverview Care Community
93 Stanley St
0428 419 574
Kelso 2795 Whiddon Kelso
BEGA VALLEY Council
T F g CALD C D TF D TF TF b H C D TF
IBC, OBC 13276 26, 69 13669 26, 69 14135 13613 14228
Bega 2550 Sapphire Coast Community Aged Care
24 Hill St
6492 7777
95
g H ATSI
T
Eden 2551 1800 864 846
28 28 85 85
s
D TF C TF
10 Short St
1300 232 564
68 68
s
C
3 Merigan St
6495 8600
72 68
D TF
1300 232 564
66 66
D TF
38 Watson St
1800 181 959
54
14 Beech St
6692 7700
27 16
191 Old Pacific Hwy
1800 181 959
58 58
Amaroo Aged Care Berrigan
51-53 Davis St
03 5885 2731
Berrigan Multi Purpose Service
47-49 Davis St
03 5888 5300
30 30 10 10
26 Dawe Ave
03 5883 9600
Tocumwal Lions Community Hostel
21-23 Jerilderie St
03 5874 3650
Tocumwal Multi Purpose Service
6-12 Adams St
64 Ungarie Rd
RSL LifeCare Roy Wotton Gardens
166 Bimmil St
1300 232 564
Uniting Eden
22 Barclay St
Merimbula 2548 RSL LifeCare Albert Moore Gardens
Pambula 2549 Imlay House
Tura Beach 2548 RSL LifeCare Hugh Cunningham Gardens 2B Tura Beach Dr
BELLINGEN Council
F
13257 21, 45, 77, 113 13377 3 18874
H
21, 45, 77, 113 13520 13097
H
21, 45, 77, 113 14298
H
13284
Bellingen 2454 RFBI Bellingen Masonic Village
TF b
Dorrigo 2453 Dorrigo Multi Purpose Service
TF
12876
D TF b
20228
s
D TF D TF
13304
75 75
s
C D TF
13265
s
T TF
13810
03 5874 2166
21 21 10 10
1800 181 959
63 61
s
D TF b
13067
C
Raleigh 2454 RFBI Raleigh Urunga Masonic Village
BERRIGAN Council Berrigan 2712
Finley 2713 Finley Regional Care
Tocumwal 2714
BLAND Council
18895
18894
West Wyalong 2671 RFBI West Wyalong Masonic Village
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs BLAYNEY to CABONNE
NSW & ACT 2022
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
182
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
BLAYNEY Council Blayney 2799 Blayney Multi Purpose Service
1 Osman St
6368 9000
1 Queen St
6368 3388
20 16 28 26
s s
TF b
13364
Lee Hostel
F
13319
5 Eulamore St
6367 3000
22 22
s
F
13635
15 Hoskins St
6835 1700
36 32
Bourke Multi Purpose Service
26 Tarcoon St
6870 8888
Whiddon Bourke
29 Darling St
1300 738 388
15 15 12 12
56 Doyle St
6830 5000
12 10
Aruma Lodge
229 Beryl St
08 8088 1630
Harold Williams Home
267 Eyre St
08 8080 1850
St Anne's Nursing Home
238 Piper St
08 8080 1850
58 9 40 40 121 42
s s s
6 Byron Bay Rd
1300 763 583
64 52
sWC
6685 6728
Carcoar 2791 Uralba Retirement Village
BOGAN Council Nyngan 2825 Nyngan Multi Purpose Service
18903
CDT
BOURKE Council Bourke 2840
C
BREWARRINA Council
TF
18900
g
ATSI, CALD
13285
g
ATSI
18847
Brewarrina 2839 Brewarrina Multi Purpose Service
TF
BROKEN HILL Council Broken Hill 2880
BYRON Council
13303
C TF C TF C D TF
20186 13548
Bangalow 2479 Feros Village Bangalow
Byron Bay 2481
14290
F
Byron Aged Care
1 Butler St
Feros Village Byron Bay
Cnr Cowper & Marvell Sts
1300 763 583
41 41 40 40
1 Reservoir Rd
1800 225 474
54 36
C D TF
6639 2300
66 65
C D TF
6344 1592
63 49
TF
62 13147
6850 4000
12 4
TF
18931
12 Bells Lane
6366 8097
28 28
3-7 Lord St
5852 4600
25 13
Mullumbimby 2482 Catholic Healthcare Coolamon Villa
s
Suffolk Park 2481 RSL LifeCare Patrick Bugden VC Gardens 182-184 Broken Head Rd
CABONNE Council
C
D TF
CALD
g
13301 13038 26, 69 12983
H
21, 45, 77, 113 14053
Canowindra 2804 Moyne Aged Care Centre
161 Nangar Rd
Eugowra 2806 Eugowra Memorial Multi Purpose Service Hill St
Molong 2866 Prunus Lodge
s
C
D TF
Yeoval 2868 Yeoval Aged Care
C
TF b
H
13287 13098
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
CARRATHOOL to COFFS HARBOUR
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs
183
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
CARRATHOOL Council Hillston 2675 48D Burns St
6967 2727
18 18
C
T
13335
Abernethy Nursing Home
2 Mount View Rd
4993 3100
19 Wine Country Dr
Jacaranda Grove Hostel
2 Mount View Rd
4993 3100
Mountain View Lodge Hostel
28 Jurd St
4993 3000
RFBI Cessnock Masonic Village
30A West Ave
1800 181 959
F C D TF D F DT D TF b
13236
Calvary Cessnock Retirement Com'ty
52 296 42 45 65
412 Lang St
1800 181 959
91 91
1800 225 474
Lachlan Lodge RACF
CESSNOCK Council Cessnock 2325 1800 222 000
Kurri Kurri 2327 RFBI Kurri Kurri Masonic Village
52 168 s 42 s 45 s 65 s
117 13490 13535 13340
12877
s
C D TF b
48 48 54 54 63 63 110
s s
F C D TF D TF C D TF
sW
D TF b g C D TF
s
C
CLARENCE VALLEY Council
13617
H
Grafton 2460 Catholic Healthcare St Francis RAC Grafton 226 Arthur St Clarence Village - Dougherty Villa
206 Arthur St
6643 2377
Southern Cross Care St Catherine's Villa 126 North St
1800 870 427
Whiddon Grafton
125 Crown St
1300 738 388
Mareeba Aged Care
6 Rannoch Ave
6645 2966
Whiddon Maclean
27 Union St
1300 738 388
118 80 60 56
12 Bent St
6642 3255
84 4
30 Lynhaven Cr
6644 5475
32 32
4 Freeburn St
1800 864 846
95 95
CDT
2 Nullamutt St
6836 3059
33 18
C
6652 1494
147 45 112 123 49 61
Maclean 2463
South Grafton 2460 Hall & Prior Grafton Aged Care Home
Ulmarra 2462 Rathgar Lodge
Yamba 2464 Uniting Caroona Yamba
COBAR Council
26, 69 13503 13296 99 13540 13828 ATSI, LGBTIQ
79 13007 13805
TF
22, 74 14247
D TF
13638 3 13573
Cobar 2835 Lilliane Brady Village
COFFS HARBOUR Council
13764
TF
Coffs Harbour 2450 Calvary The Brelsford
45 Victoria St
Catholic Healthcare St Augustine's AC
6-10 Bonville St
1800 225 474
Catholic Healthcare St Joseph's Res AC
37 Azalea Ave
1800 225 474
Coffs Harbour Grange Care Community 50 Lakes Dr
0497 664 171
Legacy on Victoria Residential Aged Care 55 Victoria St
1300 534 229
RFBI Coffs Harbour Masonic Village
1800 181 959
33 Mackays Rd
21 TF 112 C D TF 123 s WC D TF 7 s C F
North Boambee Valley 2450 Fresh Hope Care Coffs Haven Res Care Serv 18 Sand St
1800 005 484
D
100 100 s
T DT
C D TF
14210
b
26, 69 13546 26, 69 12905
g
CALD
H H
IBC, OBC 18791 13191 13648 14217
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs COFFS HARBOUR continued to DUBBO
NSW & ACT 2022
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
184
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
COFFS HARBOUR Council continued Toormina 2452 3 Marian Pl
6658 6133
101 101 s
Woolgoolga & District Aged Care Centre 49 High St
6654 0022
66 66
6927 3477
Mater Christi Aged Care
D TF
H
13814
s
TF
H
13646
s
C D TF
H
13305
6927 3303
33 33 12 12
140-148 Castlereagh St
6822 3193
30 30
s
C
TF
H
13985
47 Bourbah St
6827 4200
13 13
s
6942 3511 1800 870 427
61 45 55 55
50 Tor St
6944 2066
19 17
s
Bilyara Hostel
1 Holman Pl
6341 1666
Weeroona Aged Care Residence
10 Comerford St
6342 3333
82 82 95 36
s D TF sWC D TF
315 Macquarie St
5852 4700
Woolgoolga 2456
COOLAMON Council Coolamon 2701 Allawah Lodge Aged Care Facility
Cnr Mirrool & Stinson Sts
Coolamon-Ganmain Multi Purpose Serv Doctor Buchanan Dr
18925
COONAMBLE Council Coonamble 2829 Koonambil Aged Care
Gulargambone 2828 Gulargambone Multi Purpose Service
COOTAMUNDRA-GUNDAGAI Council
TF
13237
D TF D TF
14194
Cootamundra 2590 Cootamundra Nursing Home
121 Mackay St
Southern Cross Care Cootamundra RAC 14 Scott Ave
Gundagai 2722 Uralba Hostel
COWRA Council
99 13022
H
13021
Cowra 2794
DUBBO Council
g H ATSI
13599 13093
Dubbo 2830 Bracken House
Catholic Healthcare Holy Spirit AC Dubbo 6 Tony McGrane Pl
1800 225 474
Catholic Healthcare St Mary's Villa Dubbo 46 Darling St
1800 225 474
Dubbo Homestead Care Community
80 Muller St
0428 419 574
Kintyre Lodge
2 Glenabbey Dr
6884 2500
Orana Gardens Residential Aged Care
81 Windsor Pde
6841 4100
RFBI Dubbo Masonic Village
2A Capstan Dr
1800 181 959
RSL LifeCare Bill Newton VC Gardens
28 Lansdowne Dr
1300 232 564
74 62 49 80 81 125 70 60
74 s 62 49 6 s 81 105 s 70 60
Wellington 2820 Maranatha House
127-137 Whiteley St
6845 3088
80 80
s
C D TF D TF F C D TF D TF TF
T b D TF
C D TF
13641 26, 69 13914 26, 69 13622 CALD
g
IBC, OBC 14204 11 61790 61662 21855
H
21, 45, 77, 113 20692 13800
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
DUNGOG to GLEN INNES SEVERN
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs
185
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
DUNGOG Council Dungog 2420 RSL LifeCare Lara Aged Care
1300 232 564
65 53
1800 870 427
Calton Rd
64 Hospital Rd
D TF
21, 45, 77, 113 13182
50 50
D TF
99 13321
1800 225 474
95 95
D TF
26, 69 13323
1 Guy Lane
13 44 78
40 40
s
F
114 13163
65-69 Heath St
4471 6091
80 80
s
TF b
1800 005 484
92 92
EDWARD RIVER Council
s
Deniliquin 2710 Southern Cross Care Orana Res Aged Care 59 Napier St
EUROBODALLA Council Batehaven 2536 Catholic Healthcare Maranatha Lodge
Batemans Bay 2536 IRT Crown Gardens
Broulee 2537 Banksia Villages
Catalina 2536 Fresh Hope Care The Glen Res Care Serv 16 Correa Pl
D TF
19726
s s
D TF D F
96D 13866
D TF
Dalmeny 2546 Estia Health Dalmeny
25-29 Noble Pde
4476 8744
IRT Dalmeny
4 Ruth Pl
13 44 78
105 91 80 42
269 Beach Rd
0409 573 394
130 80
s
35-39 River St
13 44 78
31 31
s
Corowa Hospital Nursing Home
53 Guy St
6033 7666
Southern Cross Care Karinya Res AC
125 Guy St
1800 870 427
31 5 84 84
s
91-97 Sturt St
6026 6800
21 21
Princess St
6930 9200
21 19
1800 225 474
130 130
Denhams Beach 2536 Denhams Beach Care Community
Moruya 2537 IRT Moruya
FEDERATION Council
13868
H
114 13228
H CALD
g
IBC, OBC 13180 114 13718
H
Corowa 2646
Howlong 2643 Oolong Aged Care
C
Urana 2645 Urana Multi Purpose Service
FORBES Council
13029
C D TF D TF
s
TF
99 13634
H g
European
13332
TF
13359
D TF
26, 69 13224
Forbes 2871 Catholic Healthcare Jemalong Res Village 240 Edward St
GILGANDRA Council Gilgandra 2827 Cooee Lodge Hostel
2 Townsend Dr
6817 8744
Gilgandra Multi Purpose Service
6 Chelmsford Ave
6880 5900
Jack Towney Hostel
3-5 Stocking Cr
6817 8777
50 50 19 19 13 13
6734 7900
13 13
GLEN INNES SEVERN Council
DT
s s s
TF
F
g H ATSI
13600
ATSI
13056
g
14216
Emmaville 2371 Vegetable Creek Multi Purpose Service 13-33 Glen Innes Rd
C
T
13862
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs GLEN INNES SEVERN continued to HAY
NSW & ACT 2022
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
186
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
GLEN INNES SEVERN Council continued Glen Innes 2370 RFBI Glen Innes Masonic Village
175 Lambeth St
1800 181 959
Roseneath Aged Care Centre
205 Meade St
6732 2043
51 51 75 47
DT
s
TF
GOULBURN-MULWAREE Council
b
13412
H
13705
Goulburn 2580 Gill Waminda Aged Care Centre
4 Mary St
4823 4300
RFBI Goulburn Masonic Village
10 Long St
1800 181 959
Southern Cross Care Tenison RAC Goulburn 19 Upper Sterne St
1800 870 427
Warrigal Goulburn
1800 927 744
7 St Aubyn Rd
GREATER HUME Council
103 43 30 160
91 43 s 30 108 s
62 13330
D TF C D TF D TF C D TF
13675
H
99 18854 13723
H
Culcairn 2660 51-55 Balfour St
6029 8203
22 22
7 Keighran St
6929 4999
12 2
TF
18767
Holbrook Health Service
30 Bowler St
6036 2522
47-55 Bowler St
6036 2817
C
F TF
13052
Holbrook Hostel
16 16 21 21
80 Creek St
6026 3799
21 21
C
TF
Pioneers Lodge
15-23 Sidlow Rd
6960 2500
Uniting Griffith
67-71 Erskine Rd
1800 864 846
95 67 80
650 Oakes Rd
6962 7700
90 68
McLean Care Mackellar Alkira
35-45 Marquis St
6742 9100
McLean Care Mackellar Apex Road
2 Apex Rd
6741 5400
41 41 79 31
Culcairn Multi Purpose Service
Henty 2658 Henty Multi Purpose Service
13063
s
Holbrook 2644
Jindera 2642 Jindera Gardens Hostel
GRIFFITH Council
13331 European
g
14329
Griffith 2680
s
Yoogali 2680 Scalabrini Griffith
12992
D TF b TF
3 14259 13543
TF
GUNNEDAH Council Gunnedah 2380
GWYDIR Council
s
TF C D TF b
13045
H
14287
Bingara 2404 21 14 28 28
TF CDT
18942
C D TF TF
12901
6728 9000
36 36 15 15
6993 1680
24 24
Bingara Multi Purpose Service
8 Copeton Dam Rd
6728 0100
Touriandi Lodge
4 Bora Rd
6724 2199
Naroo Frail Aged Care Facility
152 Long St
6729 1314
Warialda Multi Purpose Service
144-146 Long St
258-260 Coke St
Warialda 2402
HAY Council
13091
18940
Hay 2711 Haydays Retirement Hostel
s
TF b
13572
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
HILLTOPS to KYOGLE
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs
187
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
HILLTOPS Council Boorowa 2586 Boorowa Multi Purpose Service
62-80 Dry St
6380 2100
Burrowa House Aged Care
79 Ford St
6385 3773
17 13 20 20
53 Scott St
6380 6600
TF T
13809
20 20
F
14356
TF D TF
87 12900
TF
13051
Harden 2587 Murrumburrah-Harden Health Service
s
Young 2594 Mercy Place Mount St Joseph's
61 Campbell St
1300 096 428
Southern Cross Care Young Res AC
60-65 Demondrille St
1800 870 427
63 59 83
6725 4223
18 18
6721 7300
138 76
s
C D TF
s s
C
INVERELL Council
13328
99 13033
Ashford 2361 Sunhaven Hostel
10-14 Kneipp St
C
Inverell 2360 McLean Care Inverell Residential Care Services 67 Killean St
JUNEE Council
14357
H
Junee 2663 Cooinda Court Aged Care Facility
24-28 Commins St
6924 2588
Junee Multi Purpose Service
67 Broadway St
6924 8200
30 30 30 28
80-114 Macleay St
6561 0900
175 129
6560 2120
60 60
s
6566 5872
80 70
s
1800 718 348
82 66 58 89 89
KEMPSEY Council
T TF
13552
D TF
19811
18846
Frederickton 2440 Macleay Valley House
Greenhill via Kempsey 2440 Booroongen Djugun Aged Care Facility 337-351 River St
South West Rocks 2431 Calvary The Mariner
110 Gregory St
West Kempsey 2440 Bupa Kempsey
71-97 Cochrane St
Cedar Place Aged Care
58 Cochrane St
6563 1177
Vincent Court
88 Leith Street
6562 6062
D TF
ATSI, CALD
g
13854 19221 97D 12957
TF TF C D TF
H
13384
20 20 100 80
CDT
H
3 13917
134 134 s
C D TF
H
13855
s
KIAMA Council
C
13385
Gerringong 2534 Uniting Boronia Gerringong
33 Greta St
1800 864 846
Uniting Gerringong
33 Greta St
1800 864 846
Kiama 2533 Blue Haven Illawarra
14a Bonaira St
4203 4055
2 Hospital Rd
6665 4100
KYOGLE Council
T
3 38514
Bonalbo 2469 Bonalbo Multi Purpose Service
P 15 15
38443
Kyogle 2474 Kyogle Multi-Purpose Service Whiddon Kyogle
Kyogle Memorial Hosp, 6630 0400 199 Summerland Way 207-253 Summerland Way 1300 738 388
28 40 40
TF TF
18891 13965
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs LACHLAN to LAKE MACQUARIE
NSW & ACT 2022
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
188
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
LACHLAN Council Condobolin 2877 1300 232 564
78 54
C D TF
Uabba St
6898 0200
16 14
TF
13165
Lot 10 Moondana St
6891 6200
6
4
TF
18850
1300 738 388
53 53
C D TF
Calvary Nazareth Retirement Community Vincent St
1800 222 000
21 Lentara Rd
1800 864 846
s
D TF C TF
H H
117 13145
Uniting Narla Belmont North
50 50 72 48
12 The Ridgeway
1300 221 122
89 89
s
DT
H
18265
136 Marconi Rd
4973 6799
124 68
D TF
Anglican Care CA Brown Lodge
87 Toronto Rd
1800 733 553
Anglican Care McIntosh Court
Toronto Rd
1800 733 553
126 126 s 63 63
D TF D TF
RSL LifeCare William Beech Gardens
2 Madline St
Lake Cargelligo 2672 Lake Cargelligo Multi Purpose Service
Tottenham 2873 Tottenham Multi Purpose Service
LAKE MACQUARIE Council
21, 45, 77, 113 14233
H
Belmont 2280 Whiddon Belmont
10 Gibson St
Belmont North 2280
Bolton Point 2283 Bolton Clarke Bolton Point
Bonnells Bay 2264 Bayside NSW Aged Care
Booragul 2284
Cameron Park 2285 Cameron Glen Supported Living Village 40 Harris St Cameron Park Care Community
60 Northlakes Dr
P 73 73 0408 265 643 120 120 4958 8880
C C D TF
Cardiff 2285 HammondCare Cardiff Residential Care 158 Macquarie Road
1800 776 112
90 90
131 Main Rd
4954 1700
60 60
1800 870 427
51 51
4943 3675
102 58
4977 0148 4977 0148
40 40 123 74
1800 181 959
131 127
1800 222 000
52 52
1800 864 846
85
Caves Beach 2281 Southern Cross Care Mawson Court RAC 80 Caves Beach Rd
s
Charlestown 2290 Amaroo Aged Care Facility
66 Dudley Rd
Adventist Senior Living Alton Lodge
549-551 Freemans Dr
Adventist Senior Living Avondale House 10 Central Rd
s
Edgeworth 2285 RFBI Hawkins Masonic Village
3 Northville Dr
Eleebana 2282 Calvary St Francis Retirement Community Gleeson Cr
Garden Suburb 2289 Uniting Garden Suburb
7 Myall Rd
s
3 13125
86 13487
H
86 14355 SL CALD
g
107 22126 IBC, OBC 19826 20976
D TF
H
20171
D
H
99 14315
F F
13271
C TF C D TF
18424
WC
Cooranbong 2265
13963
16-17 12891
T
Cardiff Heights 2285 Groves House
ATSI, CALD
g
14267
DT
H
13160
D TF
H
117 13748
CDT
3 12960
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
P
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs
LAKE MACQUARIE continued to LIVERPOOL PLAINS PHONE (02)
189
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
LAKE MACQUARIE Council continued Hamlyn Terrace 2259 Hakea Grove Aged Care
102 Louisiana Rd
4346 0100
Uniting Starrett Lodge Hamlyn Terrace
35-45 Louisiana Rd
1800 864 846
60 44 150 66 80 80
1800 776 112
99 99
Catholic Healthcare Our Lady of Loreto Gdns 1 Minnesota Rd
1800 225 474
Macquarie Hills 2285 HammondCare Res Care Macquarie Hills 158-160 Macquarie Rd
26, 69 13824
D TF D TF CDT
20461 3 13832
H
38838
Mount Hutton 2290 Anglican Care Greenmount Gardens
4 Bristol Cl
Tingira Hills Care Community
3 Violet Town Rd
Tingira Hills Care Community
3 Violet Town Rd
42 42 0408 265 643 182 120 0408 265 643 P 47 47
120 Redhead Rd
1300 738 388
175 50
1800 870 427
32 32
16 Cumberland St
4040 1911
97 30
Anglican Care Kilpatrick Court
152 Brighton Ave
1800 733 553
Fig Tree Point Aged Care Facility
7 Harris St
4950 4133
30 Forest Rd
1300 275 227
134 124
6953 1266
38 8 46 46 50 50
1800 733 553
F C D TF C
Redhead 2290 Whiddon Redhead
Toronto 2283 147 131 s 80 54
Wyee 2259 Bethshan Gardens Centre
LEETON Council
IBC, OBC 12927 IBC, OBC 21241 13728
F
99 13168
W
TF
12968 86 21500
W
TF TF
WC D TF
110 13066
Teralba 2284 Waterview Aged Care Facility
86 13606
F
CD
Swansea 2281 Southern Cross Care Tenison RAC Swansea 201-203 Northcote Ave
H H H SL
13225
Leeton 2705 Carramar Aged Care Facility Leeton
Cnr Wade & Palm Aves
RFBI Leeton Masonic Village
91 Karri Rd
Southern Cross Care Assumption Villa RAC 84 Brobenah Rd
1800 181 959 1800 870 427
s s
LISMORE Council
13019
D TF DT b F
H
DT
H
13607 99 13302
Goonellabah 2480 80 80 63 20 151 87
Uniting Caroona Jarman Goonellabah
65-101 Rous Rd
1800 864 846
Uniting Caroona Kalina Goonellabah
65-101 Rous Rd
1800 864 846
Uniting Caroona Marima Goonellabah
65-101 Rous Rd
1800 864 846
RSL LifeCare Fromelles Manor
45 McKenzie St
1300 232 564
St Joseph's Nursing Home Lismore
20 Dalley St
6627 9356
63 63 130 70
35 Cullen St
6689 1400
11
10 Tebbutt St
6741 2222
68 53
T DT
Lismore 2480
Nimbin 2480 Nimbin Multi Purpose Service
s s
C TF C D TF
g
3 13575 Italian
3 14257 3 14256 21, 45, 77, 113 20495
g
Italian
12982 13951
LIVERPOOL PLAINS Council Quirindi 2343 Eloura
s
D TF
13713
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs LOCKHART to MID COAST
NSW & ACT 2022
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
190
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
LOCKHART Council Lockhart 2656 55A Hebden St
6920 5610
23 23
TF
13310
9 Emily St
6060 4000
30 30
C D TF
19149
1800 005 484
111 50
64 Dunmore Rd
1300 738 388
43 43
Calvary Mt Carmel Retirement Com'ty
9 Dwyer St
1800 222 000
RFBI Benhome Masonic Village
30 Regent St
1800 181 959
41 41 124
Maitland Grange Care Community
28 Broughton St
0408 265 643
Rutherford Park Care Community
4 Dietrich Cl
0408 265 643
80 6 132
27-31 Crawford St
1800 733 553
57
s
TF
60 Princes St
1800 733 553
75 75 40 40
s s
D TF C F
117 13739
D TF C D TF b
96D 19213
Woodhaven Aged Care
The Rock 2655 Lutheran Aged Care Emily Gardens
MAITLAND Council East Maitland 2323 Fresh Hope Care Green Hills Res Care Serv 52-54 Stronach Ave
Largs 2320 Whiddon Largs
TF
s C
Maitland 2320
F TF
C D TF D TF
MID COAST Council
13128
F D
Rutherford 2320
13313
H
117 13717
H g g
13529 CALD
IBC, OBC 13011
CALD
IBC, OBC 20776
Bulahdelah 2423 Anglican Care Cedar Wharf Lodge
Cundletown 2430 Anglican Care Bishop Tyrrell Place
Calvary St Paul's Retirement Community 54 River St
1800 222 000
Forster 2428 BaptistCare Kularoo Centre
Cnr Kularoo Dr & Boundary St 1300 275 227
Estia Health Forster
105 The Southern Pkwy
6555 5699
160 152 s 100 100
Gloucester 2422 Anglican Care Mirrabooka Place
1-25 Clement St
Hillcrest Nursing Home Gloucester
Church St
6538 5048
50 47 60
2 Mirreen St
4997 0767
64 41
39-59 Medowie Rd
6553 3973
80 80
s
51-53 Cowper St
4994 5433
31 31
s
Alkira Lodge
2A Bushland Dr
6592 0000
Anglican Care Storm Village
109 Cowper St
1800 733 553
Estia Health Taree
424 Wingham Rd
6539 3700
Karingal Gardens
9 Bligh St
6539 5700
89 117 121 100
42 Spinifex Ave
4919 7000
1800 733 553
Hawks Nest 2324 RSL LifeCare Peter Sinclair Gardens Banyula Lodge
Stroud 2425 Stroud Community Lodge
Taree 2430
Tea Gardens 2324 Estia Health Tea Gardens
89 s 90 s 121 100 s
106 106 s
86 12932 86 19568
110 13541
F D TF
86 38831
C D TF
21, 45, 77, 113 13295
s
Old Bar 2430
H
13354
12912
D TF b C
13294
F D TF b D F D TF D TF b
TF
14335
H
86 14084 96D 18539 20478 96D 19910
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
MID COAST continued to NAMBUCCA
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs
191
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
MID COAST Council continued Tuncurry 2428 Estia Health Tuncurry
4 Bonventi Cl
6554 7522
GLAICA House
22 Flora Pde
6554 5521
Wingham 2429 Whiddon Wingham
129 49 146 140 s
TF C D TF C
12 Primrose St
1300 738 388
82 34
27-31 Mayne St
6374 2222
25 25
s
93-95 Angus Ave
1300 232 564
19 19
s
C
s
MID WESTERN Council
96D 14294 13309
H
TF
13070
TF
13078
TF
21, 45, 77, 113 13532
D TF TF C D TF
13057 IBC, OBC 12997
TF
13365
Gulgong 2852 Wenonah Lodge
Kandos 2848 RSL LifeCare ADA Cottage
Mudgee 2850 Kanandah
21 Douro St
6378 6400
Mudgee Grove Care Community
3 Menchin St
0428 419 574
Whiddon Mudgee
44 Court St
1300 738 388
90 90 48 10 69 69
24 Fitzgerald St
6357 6100
24 24
10 Victoria Tce
1300 738 388
96 88
s
D TF
13226
98 Punt Rd
03 5453 2080
55 55
s
C D TF
13327
Menarock LIFE Moama
63 Regent St
1300 096 971
82 Regent St
1800 870 427
s
TF D TF
14285
Southern Cross Care Moama Res AC
50 17 56 56
38 Turora St
03 5888 9555
17 17
6954 4202
19 19
33-39 Southey St
03 5886 6700
12 11
F
Denman Multi Purpose Service
51-53 Ogilvie St
6547 3999
Merton Court Hostel
45 Ogilvie St
6547 2684
13 13 17 17
C
TF T
H
1800 222 000
65 65
s
C
TF
H Dementia care available
6598 5000
95 18
s
Rylstone 2849 Rylstone Multi Purpose Service
s
C
MOREE PLAINS Council
14052
Moree 2400 Whiddon Moree
MURRAY RIVER Council Barham 2732 Murray Haven Homes
Moama 2731
Moulamein 2733 Edward River Gardens
MURRUMBIDGEE Council
99 14351
C D TF
H
13508
C
H
13598
Coleambally 2707 Cypress View Lodge
16-24 Kookaburra Ave
Jerilderie 2716 Jerilderie Multi Purpose Service
s
MUSWELLBROOK Council
ATSI
g
14330
Denman 2328
Muswellbrook 2333 Calvary Muswellbrook Retirement Com'ty 15 Cassidy Ave
NAMBUCCA Council
12974 13443 117 13716
Macksville 2447 Autumn Lodge Aged Care
1-3 Short St
D TF
H
13282
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs NAMBUCCA continued to NEWCASTLE
NSW & ACT 2022
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
192
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
NAMBUCCA Council continued Nambucca Heads 2448 Riverside Gardens Aged Care
20 Riverside Dr
Uniting Pacifica Nambucca Heads
11 Short St
1800 864 846
97 97 86 86
6749 7000
16 16
C TF C D TF
14034
C
TF
12896
6598 5000
D TF CDT
NARRABRI Council
18559
H
3 20224
Boggabri 2382 Boggabri John Prior Multi Purpose Service 10 Wee Waa St
Narrabri 2390
TF
s
ATSI
g
14338
Whiddon Narrabri Jessie Hunt
84 Gibbons St
1300 738 388
Whiddon Narrabri Robert Young
52 Gibbons St
1300 738 388
45 4 53 53
River St
1300 738 388
30 30
Narrandera Homestead Care Community 54 Lethbridge Dr
0409 573 394
RSL LifeCare Teloca House
1300 232 564
79 6 61 61
134-138 Cathundril St
6889 1611
47 47
28 Harris St
5881 9200
18 18
TF
13967
D TF
58-59 21947
Wee Waa 2388 Whiddon Wee Waa
NARRANDERA Council
14284
Narrandera 2700 120 Audley St
NARROMINE Council
TF TF
s
CALD
g
IBC, OBC 13896 21, 45, 77, 113 13320
Narromine 2821 Timbrebongie House
Trangie 2823 Trangie Multi Purpose Health Service
CDT
s
NEWCASTLE Council
H
13058
Elermore Vale 2287 Regis Elermore Vale
156 Cardiff Rd
1300 998 100
Uniting Koombahla Elermore Vale
138 Lake Rd
1800 864 846
120 120 108 76
137A Lindsay St
1800 864 846
101 Mordue Pde
Mayfield Aged Care
115 Crebert St
Uniting Irwin Hall Mayfield
13-15 Section St
T
3 18557
71 71
DT
3 13816
1800 733 553
86 82
D TF
86 13060
4967 1060
F
13794
1800 864 846
109 67 38 38
4016 4160
66 66
1300 253 320
55 55
1800 733 553
C
Hamilton 2303 Uniting Lindsay Gardens Hamilton
Jesmond 2299 Anglican Care Jesmond Grove
Mayfield 2304
W
Mayfield East 2304 Fronditha Care Hippocrates Res Aged Care 30 Crebert St
Mayfield West 2304 Charles O'Neill
1 Wilson St
C
T
C
TF b
Merewether 2291 46 John Pde
4963 4300
55 55 42 20
222 Kings Rd
1800 225 474
50 45
Anglican Care Scenic Lodge Merewether 251 Scenic Dr Carpenter Court Aged Care Centre
New Lambton 2305 Catholic Healthcare St John's Villa
W
C
3 13393 19169
F
26, 69 13162
TF TF
86 19866
F
26, 69 13477
62 13446
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
NEWCASTLE continued to OBERON
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs
193
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
NEWCASTLE Council continued Newcastle West 2302 RSL LifeCare - Badcoe House
510 King St
1300 232 564
60
240 Maitland Rd
1800 222 000
135 87
C D TF
128 Fullerton Rd
1800 722 679
124 100 s
CDT
T F b g CALD D TF TF C D TF H
Sandgate 2304 Calvary St Joseph's Retirement Com'ty
Stockton 2295 PAC Stockton
Wallsend 2287 SummitCare Wallsend
7 Bent St
Wallsend Aged Care Facility
Cnr Longworth Ave & Bean St 4924 6320
Wallsend Manor Aged Care
8 McNaughton Ave
4038 1800
Woodlands Lodge
100 Lake Rd
4965 2200
142 98 6 91 51 72
1300 275 227
153 153
4944 1500
s
Warabrook 2304 BaptistCare Warabrook Centre
24 Casuarina Cct
Waratah 2298 Bethel Aged Care Facility
30 Lorna St
Bupa Waratah
219 Christo Rd
4047 5990 1800 718 348
Calvary St Martin de Porres Retire Com'ty 26 Lorna St
1800 222 000
HammondCare Waratah
15 Tinonee Rd
1800 776 112
Maroba Lodge
15 Myall Rd
4935 0300
Maroba Manor
58 Edith St
4935 0300
75 108 41 232 55 100
21, 45, 77, 113 39053
T
s 41 s 232 55 80
g H Note 1 H
117 13245 14048 100 18866 13489 193 21736 13453
DTF
110 13544
TF TF
13912
C F CDT D TF D TF
97D 18530 117 13758 13451
H
13344 13345
BOOK YOUR PRIVATE TOUR TODAY
A NEW ERA IN AGED CARE
4044 4323
Residential accommodation, respite and dementia services. 8 McNaughton Avenue, Wallsend NSW 2287 Ph: 02 4038 1800 | wallsendmanor.com.au
OBERON Council Oberon 2787 Oberon Multi Purpose Service
67-75 North St
6336 6700
Oberon Village
115 Albion St
6339 1000
Note: 1. Eastern European, European
16 2 70 54
F D TF
13368 66 20806
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide
NSW & ACT 2022
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs ORANGE to PORT MACQUARIE-HASTINGS
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
194
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
ORANGE Council Orange 2800 Ascott Gardens
83 Spring St
Calare Aged Care
124 March St
Catholic Healthcare St Francis RAC Orange 85-89 Clinton St
6362 2201 6362 2311 1800 225 474
78 52 53 77 99 148
78
D TF b C D TF D TF H C TF D T F g CALD D TF
s
53 77 61 138
13366 16-17 14353 26, 69 13367
Gosling Creek Aged Care
1503 Forest Rd
6369 9800
Orange Grove Care Community
152 Sieben Dr
0428 419 574
Uniting Wontama Orange
30-38 Byng St
1800 864 846
130 Huntley Rd
6363 3750
60 60
BaptistCare Niola Centre
29 Bushman St
1300 275 227
Rosedurnate Aged Care Centre
46 Orange St
Southern Cross Care Parkes Res AC
2-10 Middleton St
1800 870 427
48 18 70 49 62 62
2 Frazer Ave
6869 1400
10 10
44 Brookview St
6892 1900
9
9
TF
13289
1 Hinkler St
6892 6400
12 12
TF
18849
6559 8777
106 52 59 59
Spring Creek 2800 Benjamin Short Grove
IBC, OBC 13194 3 13109 20694
Note 1
F
PARKES Council
16-17 21033
Parkes 2870 6862 2300
D TF b C TF TF
s
Peak Hill 2869 Frazer Court Hostel
110 13144 62 13707 99 13288
H
13632
Trundle 2875 Trundle Multi Purpose Service
Tullamore 2874 Tullamore Multi Purpose Service
PORT MACQUARIE-HASTINGS Council Laurieton 2443 Laurieton Lakeside Aged Care Residence 349 Ocean Dr Whiddon Laurieton
57 Peach Gr
1300 738 388
Bethany Aged Care Centre
2-6 Gray St
6583 7600
Emmaus Res Care Port Macquarie
16 Colonel Barney Dr
6589 9800
Garden Village Port Macquarie
7 Garden Cr
6582 8923
Maryknoll House - Port Macquarie
Lochinvar Pl
6584 1996
Mount Carmel House - Port Macquarie
Lochinvar Place
6584 3449
TF C D TF
Port Macquarie 2444
RSL LifeCare Arthur Blackburn VC Gardens 821 Ocean Dr
1300 232 564
Regis Port Macquarie
10 Sherwood Rd
1300 998 100
Sienna Grange Aged Care
32 John Oxley Dr
1300 290 598
St Agnes' House - Port Macquarie
Lochinvar Place
6583 3811
Uniting Mingaletta Port Macquarie
7 Sherwood Rd
1800 864 846
142A Cameron St
6585 2811
68 116 142 42 21 80 100 68 63 131
64 116 105 s 42 s 21 80 100 68 63 s 131
C
139 77
s
Note: 1. Services for homeless residents, those at risk of homelessness/financially & socially disadvantaged residents
C
F F TF D TF F TF D TF
TF
12979 13962 62 13264
TF D TF C TF
Wauchope 2446 Bundaleer Care Services
Dementia care available
WC
13821 12959 13494 13496
H
21, 45, 77, 113 20779
H H
30 21088
H
14340
58-59 13822 13493 3 20223
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
PORT STEPHENS to SHELLHARBOUR
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs
195
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
PORT STEPHENS Council Corlette 2315 Regis Port Stephens
40 Bagnall Beach Rd
1300 998 100
150 90
Fingal Bay 2315 Bill King Aged Care Facility
44 Farm Rd
4981 1611
52
Raymond Terrace 2324 Raymond Terrace Gardens Care Com'ty 15 Sturgeon St North
s
4 Muller St
80 80
C
1800 864 846
60 60
CDT
Shoal Bay 2315 Harbourside Haven Nursing Home & Hostel 89A Shoal Bay Rd
151
s
1800 222 000
41 41
s
4842 9000
27 27
s
4984 1811
Tanilba Bay 2319 Calvary Tanilba Shores Retirement Com'ty 71 Tanilba Ave
C D TF
0408 265 643
Salamander Bay 2317 Uniting Salamander Bay
QUEANBEYAN-PALERANG Council
58-59 12910
D TF
C
TF
13911
H CALD
g
IBC, OBC 13139
H
3 13249
F
H
14333
TF
H
117 13909
Braidwood 2622 Braidwood Multi Purpose Service
73 Monkittee St
Queanbeyan 2620 BaptistCare George Forbes House
Cnr Collett & Erin Sts
Heritage Queanbeyan
7 Campbell St
Warrigal Queanbeyan
111 Campbell St
1300 275 227 6297 1811 1800 927 744
13380
85 85 s 88 124 124
D TF D TF D TF
RICHMOND VALLEY Council
110 13576 13577 13373
H
Casino 2470
s
1300 738 388
30 30 73 73 64 24
63 Surry St
1300 275 227
45 45
95 Daintree Dr
1800 927 744
2 Pine St
Richmond Lodge
67 Barker St
6662 1937
Southern Cross Care St Michael's RAC
62 Centre St
1800 870 427
Whiddon Casino
Gitana St
99 13740
s
C D TF
110 12984
151 95
s
D TF
17865
1800 927 744
149 89
s
D T F b g H Dutch, Italian, Macedonian
13664
5 Rowland Ave
1800 927 744
40 40
C
50 Harbour Blvd
1800 927 744
128 128
C D TF b
H
19894
7-23 Wallaroo Dr
1800 864 846
100 100
T
H
3 19992
1 Arcadia St
1800 927 744
100
Coraki 2471 BaptistCare Mid Richmond Centre
12986
C D TF D TF C TF
SHELLHARBOUR Council
13922
Albion Park 2527 Warrigal Mt Terry
Albion Park Rail 2527 Warrigal Albion Park Rail
Mount Warrigal 2528 Warrigal Mt Warrigal
Shell Cove 2529 Warrigal Shell Cove
Shellharbour 2529 Uniting Elanora Shellharbour
Warilla 2528 Warrigal Warilla
Note: 1. Croatian, Greek, Italian, Macedonian, Serbian
14033
D T F b g H Note 1
13699
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs SHOALHAVEN to SNOWY MONARO
NSW & ACT 2022
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
196
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
SHOALHAVEN Council Basin View 2540 130 The Wool Rd
1800 181 959
50 50
RFBI Berry Masonic Village
41 Albany St
1800 181 959
Uniting Berry
10 Victoria St
1800 864 846
40 40 106 76
43 Brinawarr St
0409 573 394
60 6
976 Culburra Rd
13 44 78
78 40
130 Princes Hwy
13 44 78
141 101 s
RFBI Basin View Masonic Village
TF b
H
13811
DT b C D TF
H
13616
Berry 2535
Bomaderry 2541 Shoalhaven Place Care Community
s s
Culburra Beach 2540 IRT Culburra Beach
Milton 2538 IRT Sarah Claydon
Mollymook 2539 Cnr Princes Hwy & Illet St
1300 272 273
90 70
Fresh Hope Care Clelland Lodge
201 Illaroo Rd
1800 005 484
Rose Mumbler Village
55 Judith Dr
4428 9400
4 Brereton St
13 44 78
Arcare Mollymook
W
CALD
g
IBC, OBC 13333
F
H
114 14230
D TF
H
114 13531
s
F
32-32D 62090
123 123 s 21 19 s
C D TF
13511
D TF C D TF DT TF
D
North Nowra 2541
Nowra 2541
TF
C
3 19887
ATSI
g
13298
RSL LifeCare Jonathan Rogers GC House 124 Wallace St
1300 232 564
Uniting Osborne House Nowra
54-60 Osborne St
1800 864 846
Uniting Osborne Nowra
54-60 Osborne St
1800 864 846
79 68 107 29
189 Old Southern Rd
1300 111 278
64 2
Cnr Meriton St & Loralyn Ave
13 44 78
89 81
s
D
F
H
114 13746
18 Iverison Rd
4441 1666
70 70
s
D TF
H
13608
100 The Wool Rd
4443 0077
126
IRT Greenwell Gardens
79 s 60 101 23
T
South Nowra 2541 Anglicare Jean Ross House
Sussex Inlet 2540 Inasmuch Community Res Aged Care
Worrowing Heights 2540 Coastal Waters Aged Care
SINGLETON Council
114 13148 21, 45, 77, 113 18782 3 21329 3 13756 IFC-1, 5, 29, 61 13874
TF
St Georges Basin 2540 IRT St Georges Basin
H H H H
TF
16-17 14337
F TF
117 14235
Singleton 2330 Calvary Cooinda Retirement Community 42 Bathurst St Mercy Services Residential Aged Care
1800 222 000
34 34 44 7
24 Combo Lane
6572 2499
Uniting Alroy House Singleton
128 Blaxland Ave
1800 864 846
Uniting Elizabeth Gates Singleton
128 Blaxland Ave
1800 864 846
49 49 78 62
7 Jindalee St
6456 3039
14 14
Bombala Multi Purpose Service
126-128 Wellington St
6458 5777
Southern Cross Care Currawarna RAC
1 Joseph St
10 10 32 32
s
C
Singleton Heights 2330
C D TF C T
SNOWY MONARO Council
H
13790 3 12975 3 13179
Berridale 2628 Snowy River Hostel
Bombala 2632 1800 870 427
s
C
F
13571
TF
19202
F
99 13623
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
SNOWY MONARO continued to TENTERFIELD
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs
197
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
SNOWY MONARO Council continued Cooma 2630 1 Binalong St
6452 1669
40 40
s
15 Craigie St
6459 8000
10 10
s
6941 4333
Mitchell Street
Catholic Healthcare Blakeney Lodge Uniting Tumut
Yallambee Lodge Cooma
F
13516
TF
13464
19 14
TF
18924
6948 9600
41 39
TF
13017
27-29 Carey St
1800 225 474 1800 864 846
TF TF
26, 69 13299
112 Lambie St
30 26 99
TF T
18860
13044
Delegate 2633 Delegate Multi Purpose Service
SNOWY VALLEYS Council
C
Batlow 2730 Batlow-Adelong Multi Purpose Service 61-81 Pioneer St
Tumbarumba 2653 Tumbarumba Multi Purpose Service
Tumut 2720
TAMWORTH Council
3 13089
Barraba 2347 Barraba Multi Purpose Service
Edward St
6782 2500
Richardson House
24 Gotha St
6782 1563
16 16 21 21
112 Court St
6785 4000
40 40
TF
52 Churchill Dr
1800 181 959
87 87
D TF b
Cnr Tribe & Peel Sts
1800 864 846
60 60
DT
Bupa Tamworth
68-74 Bligh St
1800 718 348
Nazareth House Tamworth
80-104 Manilla Rd
1800 749 123
RFBI Tamworth Masonic Village
14-16 Kitchener St
1800 181 959
105 90 90 62 62
TF D TF DT b
Manilla 2346 Manilla Hospital & Health Service
Moonbi 2353 RFBI Moonbi Masonic Village
North Tamworth 2340 Uniting Alblas Lodge Tamworth
Tamworth 2340
s
13047
H
Nazareth Care
Book your tour today!
Aged care from the heart
Call 1800 749 123
– Tamworth –
Nazareth_Strip_2022-NSW-V2.indd TEMORA Council
1
13604 3 13926 97D 12993 81 13568 13605
5/11/21 12:24 pm
Temora 2666 Whiddon Temora
180 Kitchener Rd
1300 738 388
76 76
TENTERFIELD Council
C D TF
13143
C D TF F
14219
Tenterfield 2372 Haddington Nursing Home
126 Duncan St
6736 4444
Millrace Hostel
422 Rouse St
6736 2622
46 23 36 36
45 Beaury St
6634 1600
18
Urbenville 2475 Urbenville Multi Purpose Service
s s
13725 13356
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs TWEED to URALLA
NSW & ACT 2022
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
198
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
TWEED Council Banora Point 2486 Bolton Clarke Darlington
126 Leisure Dr
1300 076 566
Bolton Clarke Winders Lodge
26 Winders Pl
1300 076 566
Bupa Banora Point
18 Ballymore Ct
1800 718 348
Southern Cross Care St Martha's RAC
3-7 Leisure Dr
1800 870 427
Feros Village Wommin Bay
McKissock Dr
1300 763 583
Uniting Kingscliff
24A Kingscliff St
1800 864 846
90 40 103 40
90 40 97 40
Kingscliff 2487 70 70 86 59
D TF F C D TF TF
s s
0497 664 171
44 44 109 91 86 12
41-51 Ballina St
1800 718 348
151
7-9 Florence Pl
0497 664 171
120 120
437 Tweed Valley Way
6672 3435
Heritage Lodge Aged Care
194-198 Byangum Rd
5631 1200
Murwillumbah Greens Care Community Ingram Pl
s
C
Tweed Heads 2485 Tweed River Care Community
W
Tweed Heads South 2486 Raffles Aged Care
Peregrine Dr, Off 2 Falcon Way 07 5506 1200
Southern Cross Care St Joseph's RAC
1-9 Blundell Blvd
1800 870 427
Bangalor Retreat
27 Stott St
07 5599 9803
Tweed Valley Care Community
Carramar Dr
0497 664 171
99 12919
H
13081 3 13243
TF TF C D TF
Pottsville 2489 Bupa Pottsville Beach
13633 97D 13116
CD C T
s
Murwillumbah 2484 Greenhills Lodge
13106
H H
98 80 s 101 101
TF D TF
101 101 111 42
D TF D TF
UPPER HUNTER Council
13883 CALD
g
IBC, OBC 12999 97D 19237
TF D TF
Tweed Heads West 2485
13042
CALD
g
IBC, OBC 18792 13246
g
H
99 12904
H
64D 14010 CALD
IBC, OBC 13087
Merriwa 2329 Gummun Place Hostel
14-18 Marquet St
6521 7010
Merriwa Multi Purpose Service
Mackenzie St
6532 5000
16 16 15 15
6-10 Haydon St
6546 6668
24 24
13444
TF
18593
s
TF
13442
s
D TF TF
s
C D TF
Murrurundi 2338 Murravale Retirement Home
Scone 2337 HammondCare Strathearn House
75 Gundy Rd
1800 776 112
HammondCare Strathearn Village
Unit 2/2-4 Stafford St
1800 776 112
64 28 46 47
71 Laggan Rd
4832 2437
45 36
49-53 Bunnaby St
4840 2167
23 21
2 Thunderbolts Way
6723 7008
11 11
39 King St
6778 6380
36 36
UPPER LACHLAN Council
H
21552 13737
Crookwell 2583 Viewhaven Lodge
Taralga 2580 Phillip RH Chalker Sunset Lodge
C
URALLA Council
TF
12922
H
13382
Bundarra 2359 Grace Munro Aged Care Centre
Uralla 2358 McMaugh Gardens Aged Care Centre
s
C
F
13812
TF
13050
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
WAGGA WAGGA to WOLLONGONG
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs
199
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
WAGGA WAGGA Council Wagga Wagga 2650 BaptistCare Caloola Centre
Suite 1, Plumpton Rd
1300 275 227
Catholic Healthcare – The Haven Res AC 156 Bourke St
1800 225 474
Gumleigh Gardens Residential Aged Care 29-35 Shaw St
6931 0409
Loreto Home of Compassion
33 Bardia St
6971 5715
RSL LifeCare Remembrance Village
50-56 McKell Ave
1300 232 564
The Mary Potter Nursing Home
6 Lewisham Ave
6932 3011
Wagga Wagga Aged Care Community
Spring St
03 9581 0100
PAC Walcha
2E Hill St
6777 4400
Walcha Multi Purpose Service
11F Middle St
75 148 44 76 83 80 94
s
101 44 17 s 83 s 60 s 94
WALCHA Council
D TF D TF D TF D TF C D TF D TF b F
110 14232 26, 69 13584
H
13660 13806 21, 45, 77, 113 13308 13921 38799
Walcha 2354 6777 4200
31 31 15 15
s
62 Walgett St
6756 4800
10 8
s
Lightning Ridge Multi Purpose Service 25 Pandora St
6820 5700
28 10
s
8 8
13523
WALGETT Council
TF
18939
TF
18901
TF
18848
TF b
12902
TF
13898
TF
14222
TF
13053
Collarenebri 2833 Collarenebri Multi Purpose Service
Lightning Ridge 2834 Walgett 2832 Walgett Multi Purpose Service
141 Fox St
6817 9400
Whiddon Walgett
116 Fox St
1300 738 388
C
8
18956
WARREN Council Warren 2824 Warren Multi Purpose Service
Doctor Kater Dr
6847 5400
30 30
5-9 Macquarie St
5849 9000
13 7
111-135 Martin St
6377 9100
20 16
s
12-14 Neate St
6842 0888
78 1
s
29-33 Digilah St
6370 3000
25 19
80-96 Cowra Rd
6349 1700
34 30
s
C
31-37 Murray St
03 5027 3384
65 65
s
211 Northcliffe Dr
1800 225 474
32 2
WARRUMBUNGLE Council
s
Baradine 2396 Baradine Multi Purpose Service
Coolah 2843 Coolah Multi Purpose Service
Coonabarabran 2357 Cooinda Aged Care Facility
Dunedoo 2844 Dunedoo Multi Purpose Service
C D TF b
14237
T
13055
TF
14307
C D TF
13286
WEDDIN Council Grenfell 2810 Grenfell Multi Purpose Service
WENTWORTH Council Wentworth 2648 Murray House Wentworth Aged Care
WOLLONGONG Council Berkeley 2506 Catholic Healthcare St Mary's Res AC
F
H
26, 69 13307
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide
NSW & ACT 2022
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs WOLLONGONG continued to YASS VALLEY
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
200
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
WOLLONGONG Council continued Coniston 2500 Warrigal Coniston
91 Bridge St
1800 927 744
60
C D TF
Corrimal 2518 Illawarra Diggers Aged & Com'ty Care
8 Blundell Pde
4225 4700
Dapto 2530 Anglicare Piper House Residential Care 4 Lindsay Evans Pl
105 105 s 111 111
F
120 101 101 81 70
TF D TF TF
Figtree 2525 12 Suttor Pl
4271 6855
Greenhill Manor
190 Princes Hwy
4239 5400
Hillside at Figtree
190 Princes Hwy
4239 5400
W
Horsley 2530
D
25 Quarry St
13 44 78
40 40
DT
1A Railway Cres
4291 3000
44 44
D TF
74-80 Caldwell Ave
13 44 78
100 100 s
D TF
114 21062
s
TF
13510 26, 69 13084
s
DT D TF DT D TF
Stanwell Park 2508
s
Tarrawanna 2518 Thirroul 2515 10 Tasman Pde
1800 005 484
34 16
Catholic Healthcare Villa Maria Centre
15A Blackman Pde
1800 225 474
Marco Polo Unanderra Care Services
70 Waples Rd
4272 7700
Uniting Farmborough Unanderra
91 Waples Rd
1800 864 846
96 96 166 86 108 85
Unanderra 2526
Warrawong 2502 1 Eyre Pl
4276 3212
100 100 s
IRT Diment Towers
39-45 Staff St
13 44 78
IRT Links Seaside
1 Ross St
13 44 78
63 62 s 153 153 s
Anglicare Eileen Armstrong House
20 Alice St
1300 111 278
IRT Woonona
4 Popes Rd
13 44 78
Marco Polo Woonona Care Services
11 Watergum Way
4222 9500
RSL LifeCare Thomas Eccles Gardens
26 Mount St
6226 1899
Yass Valley Aged Care
41 Castor St
6226 2030
Multicultural Aged Care Illawarra
11 19725
160 160 s
Port Kembla 2505
Fresh Hope Care McCauley Lodge
20134
13 44 78
William Beach Gardens at IRT Kanahooka 286 Kanahooka Rd
IRT Tarrawanna
96D 13110
DT
Kanahooka 2530
Kennett Home
IFC-1, 5, 29, 61 14263
H
90 90
HammondCare Horsley Residential Care Level 1/116 Shone Avenue 1800 776 112
IRT Five Islands
14289 13129
D TF
1300 111 278
Estia Health Figtree
Macedonian
g
Wollongong 2500
Woonona 2517
114 13073
H
W
D TF
60 201 142 s W 168 159
D TF D TF D TF
YASS VALLEY Council
19119
114 12906 13351
H
g
Note 1
H
13587 3 13919 14297
H H
114 14202 114 19168 IFC-1, 5, 29, 61 13244
H
114 13120
H
21, 45, 77, 113 13379
20784
Yass 2582
Note: 1. CALD, European, Italian, LGBTIQ
82 82 65 57
s
D TF C F
13381
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
P
ACT
PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
ACT Aged Care Homes listed by Councils (LGAs) and then Suburbs
201
Notes
1st time user? See page 155
DPS Advertisement Web Page Reference ID
ACT Council Ainslie 2602 Goodwin House Ainslie
35 Bonney St
6175 5001
108 108 s
W
D TF
2 Joy Cummings Pl
13 44 78
100 100 s
W
D TF
H
114 19424
1800 222 000
100 100
W
D TF
H
117 18213
43 Were St
1800 927 744
144 144 s
D TF
20639
2 White Cr
1800 870 427
40 40
D TF
99 19279
C D TF
21, 45, 77, 113 12846
Belconnen 2617 IRT Kangara Waters
Bruce 2617 Calvary Haydon Retirement Community 2 Jaeger Cct
Calwell 2905 Warrigal Calwell
Campbell 2612 Southern Cross Care Campbell Res AC
Curtin 2605
12856
38 Theodore St
6285 1917
115 115 s
Goodwin Village Farrer
22 Marshall St
6175 5128
Pines Living
272 Beasley St
6196 8000
100 100 130 110
TF T
7 Boake Pl
1800 870 427
70 70
D TF
H
99 12863
200 Woodcock Dr
1800 864 846
83 73
DT
H
3 21375
260 Soward Way
1300 535 000
380
45 Blaxland Cr
1300 275 227
138
138 Hardwick Cr
1800 181 959
53 53
RSL LifeCare Fred Ward Gardens
Farrer 2607
Garran 2605 Southern Cross Care Ozanam Res AC
Gordon 2906 Uniting Amala Gordon
Greenway 2900 Aspire Aged Care by LDK
C
Griffith 2603 BaptistCare Griffith Centre
Hughes 2605
TF b
s
12858 20838
63, 94, 109 38373
TF b
110 20428
TF
Holt 2615 RFBI Holt Masonic Village
H Site undergoing redevelopment H
H
12842
H
12852
6283 4999
176 176 s
6242 2500
80
6247 3988 1300 232 564
114 32 79 79
15 & 27 Cockcroft Ave
6178 7200
187 154
W
D TF
12860
Jindalee Aged Care Residence
277 Goyder St
6239 6800
301 Goyder St
6295 1044
W
D TF C D TF
12844
Mountain View Aged Care Centre
169 64 67 67
PAC Canberra St Andrew's Village
95 Groom St
Kaleen 2617 RSL LifeCare Pine Borough Mona Tait Gdns 160 Ellenborough St
D TF
Lyneham 2602 Canberra Aged Care
48 Archibald St
RSL LifeCare Sir Leslie Morshead Manor 26 Archibald St
C D TF C TF
s
Monash 2904 Goodwin Village Monash
21, 45, 77, 113 61775
T
Narrabundah 2604
12843
g H CALD
21, 45, 77, 113 12845
62 12862
Looking for an alternative to a nursing home? We have the solution. Visit LDK.com.au or call 1300 535 000 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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Aged Care Guide
NSW & ACT 2022
P
ACT continued
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs
Notes
PHONE (02)
1st time user? See page 155
DPS Advertisement Web Page Reference ID
ACT Council continued Page 2614 RSL LifeCare Bill McKenzie Gardens
23 Burkitt St
1300 232 564
Villaggio Sant' Antonio Res Aged Care
35 Burkitt St
6255 1794
Red Hill 2603
137 136 83 79 s
D TF D TF
111 Carnegie Cr
1300 275 227
65 65
s
C
Adria Care
89 Fremantle Dr
6288 0198
Warrigal Stirling
41 Fremantle Dr
1800 927 744
42 42 144
s
C D TF C TF
Uniting Eabrai Weston
12 Namatjira Dr
1800 864 846
Uniting Mirinjani Weston
11 Namatjira Dr
1800 864 846
BaptistCare Carey Gardens
Stirling 2611
Weston 2611 21 21 124 124
g H CALD g H CALD
21, 45, 77, 113 12849 12864 110 12841
TF
68 12857
g H Note 1
20135 3 12861
DT CDT
Note: 1. CALD, Chinese, Croatian, Eastern European, German
Aged Care Guide
3 12848
PHONE (02)
Sup por 24/ ted Liv 7 Em ing 24 / ergen Total cy 7S Com uperv Call isor mu Dom nity F acil es On tic Serv ities Site ice Pur Resta s cha u ran t Reg se iste r e Ren d Nu rse tal Sm all P ets We lcom e
NSW & ACT 2022
DPS Web ID
Padstow Heights 2211
8708 4700
144 9999999
21819
Cameron Park 2285
4958 8880
Supported & Assisted Living Beauty Point Retirement Resort
33 Bernard Rd
Cameron Glen Supported Living Village
40 Harris St
Crowley Care
154 Cherry St
Freedom Banora Point by Aveo
2-4 Terranora Rd
Banora Point 2486 1800 316 924
Freedom Coffs Harbour by Aveo
92 Taloumbi Rd
Coffs Harbour 2450 1800 316 924
Freedom Tamworth by Aveo
51 Marius St
Freedom Tweed Heads by Aveo
1-3 Soorley St
Group Homes Australia Hunters Hill
29 Earl St
Hunters Hill 2110 1300 204 876
Group Homes Australia Northern Beaches
98 Alameda Way
Warriewood 2102 1300 204 876
Group Homes Australia Rose Bay
685 New South Head Rd
Group Homes Australia St Ives
Various locations in
Group Homes Australia Vaucluse
111 New South Head Rd
Vaucluse 2030 1300 204 876
Group Homes Australia Waverley
46 Carrington Rd
Waverley 2024 1300 204 876
Hunters Hill Lodge
43 Gladesville Rd
Living Choice Leisure Lea Gardens
201-207 Epping Rd
Minto Gardens
2 Sark Gr
Respite at Group Homes Australia
Various locations in
Sydney 2000 1300 204 876
Springwood Greens Assisted Living
79 Hawkesbury Rd
Springwood 2777 0428 419 574
Sunrise Supported Living Forster/Tuncurry
11A Chapmans Rd
The Palazzo
5 Mary St
Tingira Hills Care Community
3 Violet Town Rd
Mount Hutton 2290 0408 265 643
Warrigal Shell Cove
50 Harbour Blvd
Shell Cove 2529 1800 927 744
Ballina 2478 1300 139 099
Tamworth 2340 1800 316 924 Tweed Heads 2485 1800 316 924
Rose Bay 2029 1300 204 876 St Ives 2075 1300 204 876
Hunters Hill 2110
9879 6355
Marsfield 2122
8878 4903
Minto 2566 1300 111 278
Tuncurry 2428
5528 5001
Drummoyne 2047 1800 722 522
Advert Page
9 9
999999 45 9 9 88 9999999 9 50 9999999 9 55 9999999 9 72 9999999 9 10 9999 999 8 9999 999 8 9999 999 8 9999 999 8 99 9 999 8 99 9 999 50 9999999 9 10 999999 110 99 9 9 1 9999 999 62 9 99 99 78 9999999 9 16 9 9999 9 47 9999 99 9 6 999999 9 73
107 22126 14223 18012 19609 20926 18010 38891 21161 21162 20225 22044 22045 13240 20674 IFC-1, 5, 29, 61 62687 38991 IBC, OBC 21242 18996 22161 IBC, OBC 21241 19894
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
PHONE (02)
Merewether 2291 1800 733 553 55 55
Anglican Care Scenic Lodge Merewether
251 Scenic Dr
Anglicare Dorothy Boyt House
31 Raglan St
Ashburn House Aged Care
20-34 Ashburn Pl
BaptistCare Shalom Centre
159-165 Balaclava Rd
Bayswater Gardens
65 St Albans St
Bella Vista Gardens
16 Fairway Dr
Bethshan Gardens Centre
30 Forest Rd
Wyee 2259 1300 275 227
Calvary Haydon Retirement Community
2 Jaeger Cct
Bruce 2617 1800 222 000
Chiswick Manor Care Community
2 Windward Pde
Coffs Harbour Grange Care Community
50 Lakes Dr
Courtlands Aged Care
15 Gloucester Ave
Durham Green Manor and Lodge
153 Menangle Rd
Elizabeth Jenkins Place Aged Care Centre
8 Homestead Ave
Ferndale Gardens Aged Care Facility
33 Jersey Ave
Greenhill Manor
190 Princes Hwy
Hall & Prior Georges Estate
1 Centre St
Hillside at Figtree
190 Princes Hwy
Figtree 2525 4239 5400
Huntingdon Gardens Aged Care Facility
1-11 Connemarra St
Bexley 2207 8080 3850
IBIS Care Blakehurst
16-24 Cheddar St
Blakehurst 2221 9546 2159
IRT Kangara Waters
2 Joy Cummings Pl
Belconnen 2617
13 44 78
IRT Links Seaside
1 Ross St
Wollongong 2500
13 44 78
IRT Sarah Claydon
130 Princes Hwy
Milton 2538
13 44 78
IRT Woonona
4 Popes Rd
Woonona 2517
13 44 78
Killara Glades Care Community
95 Stanhope Rd
Lansdowne Gardens
11 Manns Ave
Neutral Bay 2089 9953 0000
Mareeba Aged Care
6 Rannoch Ave
Maclean 2463 6645 2966
Mark Moran Little Bay
1420 Anzac Pde
Little Bay 2036 8197 6100
Mark Moran Vaucluse
Size
Advertisers only listed below All extra service providers are also listed in the directory on pages 156 –202
Malabar 2036 1300 111 278 Gladesville 2111 1800 246 637 Macquarie Park 2113 1300 275 227 Abbotsford 2046 9712 0100 Norwest 2153 9672 6155
Chiswick 2046 0409 573 394 Coffs Harbour 2450 0497 664 171 North Parramatta 2151 1800 246 637 Menangle 2568 4634 8000 Collaroy 2097 9454 0400 Mortdale 2223 9570 5555 Figtree 2525 4239 5400 Penshurst 2222 9427 8978
Killara 2071 0408 265 643
Cnr Old South Head Rd & Laguna St Vaucluse 2030 9366 7000
Minchinbury Manor
Cnr John St & Rupertswood Rd Rooty Hill 2766 9832 5800
Montefiore Residential Care Randwick
36 Dangar St
Randwick 2031 8345 9135
Moran Engadine
99 Caldarra Ave
Engadine 2233 9548 7777
Moran Kellyville
35 Goodison St
North Kellyville 2155 9881 4222
Moran Sylvania
29 Sylvania Rd
Sylvania 2224 9532 6222
Redleaf Manor Aged Care
16 Flavelle St
Concord 2137 8762 6000
RSL LifeCare John Edmondson VC Gardens
130 Tenth Ave
Austral 2179 8777 2000
RSL LifeCare RAC at RSL ANZAC Village
90 Veterans Pde
Narrabeen 2101 1300 232 564
Seven Hills Aged Care
1 Crews Rd
Seven Hills 2147 9624 1088
St Brigid's Green
220 Maroubra Rd
Maroubra 2035 8097 1775
St Patrick's Green
40 Chapel St
Kogarah 2217 9097 9175
St Vincent's Care Services Edgecliff
2-6 Albert St
Edgecliff 2027 1800 778 767
Tallwoods Corner Aged Care Service
1 Myra St
Tweed River Care Community
7-9 Florence Pl
William Cape Gardens
40 Pearce Rd
Wahroonga 2076 9847 3800 Tweed Heads 2485 0497 664 171
* This section only includes organisations who have chosen to advertise
Kanwal 2259 4392 4111
s W C DT F b H
of Sin Facilit gle y (B B e Boo edroom ds/Pla ked ces s w Extr Respit ith En ) suit a Se e Be es Pet rvices ds s on Sec Premis ure es D Sec emen ure ti a U G Spe arden nit cial is Tran t Palli sitio ative Ret n Care Care irem B ent eds L i vi ng O nsit e
See page 155 a for definitions
Aged Care Homes with Extra Services
203
W TF 62 W TF 104 57 s W DTF 163 W C DTF 85 85 s W DTF 142 126 s W DTF H 134 124 W C DTF 100 100 W DTF H 114 107 W DTF 123 123 s W C DTF 144 W D FbH 104 24 W DTF H 126 118 W DTF H 136 106 W DTF 98 70 W TF 112 112 W 81 70 W TF 171 113 s W DTF 104 86 W TF 100 100 s W DTF H 153 153 s W DTF H 141 101 s W DTF H 201 142 s W DTF H 83 35 W F 91 79 s W DTF 118 80 s W DTF b 155 155 s W DTF 91 91 s W DTF H 145 100 W C DTF 276 276 s W DTF 156 156 W DTF 122 120 W DT 181 181 W DTF 116 W DTF 64 61 s W C DTF H 400 400 s W DTF H 104 14 W TF b 66 66 W DTF H 97 92 WCD F H 39 37 sW TF 76 66 sW TF 120 120 W DTF 121 103 s W DTF
Definitions see pages 146-147
DPS
Advert Web Page ID 86 19866
IFC-1, 5, 29, 61 14250 82 13702 110 13360 90 21234 90 20237 110 13066 117 18213 IBC, OBC 19827 IBC, OBC 18791 82 13189 11 38399 62 20564 33D-33 14291 11 61791 22, 74 19935 11 19725 33D-33 14265 70 13260 114 19424 114 19168 114 13531 114 13120 IBC, OBC 13378 90 18963 79 13007 65D 18531 65D 20480 157 14208 41 18212 78 20009 78 18876 78 18875 16-17 18292 21, 45, 77, 113 20213 21, 45, 77, 113 13585 73 13757 93 20017 93 20740 7 13502 167 19282 IBC, OBC 18792 90 18120
D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide
NSW & ACT 2022
Retirement Accommodation listed alphabetically by their Organisation* ADRIA CARE to AUSTRALIAN UNITY INDEPENDENT & ASSISTED LIVING ORGANISATION Adria Care
Adria Care
Allity
Riverwood Retirement Living
Anglican Care
Alum View Retirement Living
VILLAGE
CA Brown Retirement Living Carey Bay Retirement Living Greenmount Gardens Retirement Living Northwood Retirement Living Storm Retirement Living Toronto Retirement Living Anglicare
Caddens Village Donald Robinson Village Flinders Village Glenhaven Green Goodwin Village Gordon Quarter Hopetoun Village Lemongrove Gardens Village Mary Andrews Village Minto Gardens Mowll Village Nuffield Village Oran Park Village Rohini Village Rooty Hill Village St Davids Village St Johns Village St Lukes Village St Stephens Village The Ponds Village Warriewood Brook Warrina Village Woodberry Village Woolooware Shores
Australian Unity Independent & Assisted Living
Constitution Hill Retirement Community Elderslee Retirement Community Greglea Retirement Community Karagi Court Retirement Community Kiah Lodge Retirement Community Lifestyle Manor Retirement Community Mt Eymard Retirement Community Sienna Grange Retirement Community
Type
Features
Fees/Costs
ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i te mu Sma nal Fac ilit ll Pe Don ts We ies lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed
204
DPS Web Notes Advert Page ID
AREA PHONE (02) Stirling 6288 0198
68 12857 9 99999 9 West Albury 6021 8888 9 16-17 19950 999 Bulahdelah 1800 733 553 9 86 21934 9 9 Booragul 1800 733 553 9 86 21499 99 99 9 Carey Bay 1800 733 553 9 86 13486 99 99 9 Mount Hutton 1800 733 553 9 86 22063 99 9999 Tenambit 1800 733 553 9 86 21190 9 9 Taree 1800 733 553 9 86 19513 99 9 Toronto 1800 733 553 9 86 21343 99 99 Caddens 1300 111 278 9 999 99 IFC-1, 5, 29, 61 20621 Kirrawee 1300 111 278 9 9 9 9 IFC-1, 5, 29, 61 14349 Castle Hill 1300 111 278 99 99 9 9 IFC-1, 5, 29, 61 13461 Glenhaven 1300 111 278 9 9 9 9 IFC-1, 5, 29, 61 18959 Woollahra 1300 111 278 9 9 9 9 IFC-1, 5, 29, 61 13482 Gordon 1300 111 278 9 IFC-1, 5, 29, 61 38967 999 9 Castle Hill 1300 111 278 99 99 9 9 IFC-1, 5, 29, 61 13509 Penrith 1300 111 278 9 99 9 9 IFC-1, 5, 29, 61 38973 South Hurstville 1300 111 278 9 99 9 9 IFC-1, 5, 29, 61 13640 Minto 1300 111 278 9 62687 999 9 9 Note 1 Castle Hill 1300 111 278 99 99 9 9 IFC-1, 5, 29, 61 13277 Castle Hill 1300 111 278 99 99 9 9 IFC-1, 5, 29, 61 13216 Oran Park 1300 111 278 9 99 9 9 IFC-1, 5, 29, 61 19886 Turramurra 1300 111 278 99 9 9 9 IFC-1, 5, 29, 61 13466 Rooty Hill 1300 111 278 9 999 9 9 IFC-1, 5, 29, 61 38966 Forestville 1300 111 278 99 99 9 9 IFC-1, 5, 29, 61 13484 Glebe 1300 111 278 9 9 9 9 IFC-1, 5, 29, 61 13485 Dapto 1300 111 278 99 99 9 9 IFC-1, 5, 29, 61 13554 Penrith 1300 111 278 99 9 9 9 IFC-1, 5, 29, 61 13483 The Ponds 1300 111 278 9 999 9 9 IFC-1, 5, 29, 61 20622 Warriewood 1300 111 278 9 99 9 9 IFC-1, 5, 29, 61 18958 Castle Hill 1300 111 278 9 99 99 IFC-1, 5, 29, 61 13229 Winston Hills 1300 111 278 99 99 9 9 IFC-1, 5, 29, 61 12954 Taren Point 1300 111 278 9 99 9 9 IFC-1, 5, 29, 61 14261 Northmead 1300 294 519 9 30 20664 9999 99 Bateau Bay 1300 899 301 9 30 12874 9 9 9 Penshurst 9579 6444 999 30 12887 9 Bateau Bay 1300 899 301 9 30 12886 9 9 9 Bateau Bay 1300 899 301 9 30 12885 9 9 9 Bondi 9389 2777 9 30 18987 99 Bowral 1300 858 750 9 99 99 30 12895 Port Macquarie 1300 899 759 9 30 18988 999
Note: 1. SL also on site; Advert pages IFC-1, 5, 29, 61 * This section only includes organisations who have chosen to advertise
Definitions see pages 146 -147
D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
Retirement Accommodation listed alphabetically by their Organisation* AUSTRALIAN UNITY INDEPENDENT & ASSISTED LIVING continued to IBIS CARE ORGANISATION Australian Unity Independent & Assisted Living continued
The Heritage of Hunters Hill
Port Macquarie 1300 149 290 9
Willandra Village and Bungalows Retire Com'ty BaptistCare NSW & ACT
Aminya Village Angus Bristow Village Maranoa Village The Gracewood Retirement Village Yarra Rossa Warena Village Watermark Willandra Village
Calvary Retirement Communities Dalton Gardens Ephesus Retirement Community Haydon Retirement Community Mt Carmel Village Muswellbrook Village Nazareth Village St Francis Village St Joseph's Village St Luke's Village Tanilba Shores Village Tours Terrace Village Cameron Glen Management Catholic Healthcare
Cameron Glen Supported Living Village Aquinas Court Retirement Village Bishop McCabe Retirement Village Charles O'Neill Retirement Village Emmaus Retirement Village Jemalong Retirement Village McQuoin Park Retirement Village St Hedwig Village St Mary's Retirement Village St Peter's Green Retirement Village The Bailly Retirement Village The Brighton Retirement Village The Haven Retirement Living
Christadelphian Aged Care
Courtlands Retirement Village
Cranbrook Care
Cranbrook Residences
Greengate
St Brigid's Green St Patrick's Green
IBIS Care
Blakehurst Villas
Features
Fees/Costs
DPS Web Notes Advert Page ID
AREA PHONE (02)
VILLAGE
The Governor's Retirement Community
Type
205
ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed
NSW & ACT 2022
Hunters Hill 1300 650 640 9 Cromer 1300 295 832 9
Baulkham Hills 8896 3905
9
9 99 99 999 9 99 999 999 99 9 99 99 99
9 Elderslie 4648 7170 9 Alstonville 6698 5718 9 Kellyville 1800 116 550 9 Red Hill 1800 512 116 9 Bangor 4658 0882 9 Wagga Wagga 6925 8660 9 Macquarie Park 9346 1340 99 Ryde 1800 222 000 9 Lambton 1800 222 000 9 Bruce 1800 222 000 9 999 Maitland 1800 222 000 9 9 Muswellbrook 1800 222 000 9 999 Belmont North 1800 222 000 9 9 Eleebana 1800 222 000 9 9 Sandgate 1800 222 000 9 9 Cooks Hill 1800 222 000 9 Tanilba Bay 1800 222 000 99 9 Hamilton South 1800 222 000 9 Cameron Park 4958 8880 9 9999 Springwood 1800 225 474 9 999 Towradgi 1800 225 474 9 9 9 Mona Vale 1800 225 474 99 99 Kemps Creek 1800 225 474 9 999 Forbes 1800 225 474 9 99 Wahroonga 1300 221 271 9 999 Blacktown 1800 225 474 9 99 Berkeley 1800 225 474 9 999 Lane Cove North 1800 225 474 9 9999 Orange 1800 225 474 99 99 9 Croydon 1800 225 474 9 9999 Wagga Wagga 1800 225 474 99 99 North Parramatta 9683 8003 9 99 Norwest 9672 6866 9 999 Maroubra 8097 1775 9 9 999 Kogarah 9097 9175 9 9 999 Blakehurst 9546 2159 9 99
30 18986
99
30 14304
9 9 9 9 9 9 999 9 999 99 999 9 9 99 99 99 99 99 99 99 99 99 99 99 Note 1 999 999 9 9 999 9 9 9 9 9 999 999 9 9 999 9 9 9 9 9 99 99 99
110 13522
30 18990 110 20895 110 19143 110 20133 110 61678 110 13171 110 21132 110 13515 117 13318 117 12937 117 18213 117 21347 117 21346 117 21345 117 21348 117 13729 117 12936 117 21349 117 12938 107 22126 26, 69 18569 26, 69 13884 26, 69 20811 26, 69 20808 26, 69 61868 26, 69 20812 26, 69 21049 26, 69 20809 26, 69 20814 26, 69 20810 26, 69 20607 26, 69 39052 82 21465 90 21507 93 20017 93 20740 70 20970
Note: 1. SL also on site * This section only includes organisations who have chosen to advertise
Definitions see pages 146 -147
IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide
206
NSW & ACT 2022
Type
VILLAGE
Birch Villa Braeside Culburra Beach Dalmeny Diment Towers Edwina Greenwell Gardens Harbourside Henry Brooks Estate at IRT Kanahooka Howard Court at IRT Pioneer Place Kangara Waters Links Seaside Macarthur Moruya Parkside at IRT Pioneer Place Peakhurst Sarah Claydon Seaview St Georges Basin Tarrawanna Gardens The Clyde Thomas Holt Kilpatrick Court Thomas Holt Kirrawee Thomas Holt Stafford Court Towradgi Park Towradgi Park Lodge William Beach Gardens at IRT Kanahooka Woonona
LDK Senoirs' Living
Greenway Views The Landings
Mark Moran Group
Mark Moran Vaucluse
Montefiore
M by Montefiore
Opal HealthCare
Tingira Hills Care Community
Peninsula Village
Fees/Costs
DPS Web Notes Advert Page ID
IRT to RSL LIFECARE ORGANISATION IRT
Features
ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i te mu Sma nal Fac ilit ll Pe Don ts We ies lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed
Retirement Accommodation listed alphabetically by their Organisation*
Ambleside Village Morisset Park Cooinda Village Umina Beach Peninsula Villages Umina Beach
Retreat Care
Bangalor Retreat
RSL LifeCare
Bayside @ Byron Bimbimbie Park Chauvel Village Cherrybrook Gardens
AREA PHONE (02) Corrimal
13 44 78
114 13092 9 9 9 Keiraville 13 44 78 9 114 13133 9 9 Culburra Beach 13 44 78 9 114 14230 999 9 Dalmeny 13 44 78 9 114 13228 99 9 Wollongong 13 44 78 99 114 14202 99 9 Corrimal 13 44 78 9 114 13108 9 9 Nowra 13 44 78 9 114 13148 99 9 Kiama 13 44 78 9 114 13161 9 9 Kanahooka 13 44 78 9 114 38993 999 9 Wollongong 13 44 78 9 114 13151 9 9 Belconnen 13 44 78 9 114 19424 99 9 Wollongong 13 44 78 9 114 19168 99 9 Campbelltown 13 44 78 99 999 114 13072 99 Moruya 13 44 78 9 114 13718 999 9 Wollongong 13 44 78 9 114 21489 99 9 Peakhurst 13 44 78 99 114 14043 99 9 9 Milton 13 44 78 99 114 13531 99 9 Woonona 13 44 78 9 114 13156 9 9 St Georges Basin 13 44 78 9 114 13746 999 9 Tarrawanna 13 44 78 9 114 13158 9 9 Batemans Bay 13 44 78 9 114 13761 9 9 Sutherland 9545 4799 9 114 19829 9 9 9 Kirrawee 9545 4799 9 114 13346 99 9 Jannali 9545 4799 9 114 20914 9 9 9 Towradgi 13 44 78 99 114 13090 9 9 Towradgi 13 44 78 9 114 13175 9 9 Kanahooka 13 44 78 99 999 114 13073 9 Woonona 13 44 78 99 114 13120 99 9 Greenway 1300 535 000 9 99999 9 9 63, 94, 109 61764 North Turramurra 1300 840 215 9 9999 9 9 63, 94, 109 38817 Vaucluse 9366 7000 9 65D 20480 99 99 Randwick 1800 952 229 9 41 38600 9 99 Mount Hutton 0408 265 643 9 99 99 Note 1 IBC, OBC 12927 Morisset Park 4344 9199 9 116 20518 99 99 Umina Beach 4344 9199 9 116 13491 9 99 Umina Beach 4344 9199 99 116 14039 99 9 9 Tweed Heads West 07 5599 9803 999 9999999 64D 14010 Suffolk Park 6639 2313 9 9999 9 9 21, 45, 77, 113 21938 Merimbula 6495 1421 99 99 999 21, 45, 77, 113 20952 Goonellabah 6624 5010 99 99 999 21, 45, 77, 113 18574 Cherrybrook 9481 0578 9 9 99 21, 45, 77, 113 18935
Note: 1. SL also on site * This section only includes organisations who have chosen to advertise
Definitions see pages 146 -147
D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
Type
VILLAGE
AREA PHONE (02)
Coral Park
Page 6123 9000
Dumaresq Village El Alamein Village Ironwood Village Kokoda Village Le Hamel Village Linton Village Long Khanh Lakefront Village Long Tan Village Ocean Drive - Pozières Retirement Village RSL ANZAC Retirement Village Retirement Village Dubbo Retirement Village North Richmond Retirement Village Penrith Robert White Village Rowland Village Sanananda Park Soldier Settlers Villages Taara Gardens Tea Gardens Grange The Grange Lifestyle Village The Lakes of Cherrybrook Tobruk Village Southern Cross Care (NSW & ACT) Cardinal Gilroy Village Cootamundra Village Fatima Court Freemason Village Garran Village George O'Neill Court Haseler Court John Cahill Village Karinya Village Kildare Court Marsfield Village Mawson Court Ozanam Village Palm Villa Patrick Minahan Village Plumpton Village Reynolds Court Santa Monica Village South Coogee Village * This section only includes organisations who have chosen to advertise
Fees/Costs
DPS Web Notes Advert Page ID
RSL LIFECARE continued to SOUTHERN CROSS CARE ORGANISATION RSL LifeCare continued
Features
ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed
Retirement Accommodation listed alphabetically by their Organisation*
207
9 999 Nowra 4422 4488 9 9999 Lyneham 0437 476 700 99 999 Dungog 4992 2144 9 9 Ballina 6681 9000 9 99 Port Macquarie 6584 1258 9 9 99 Yass 6226 1899 9 9999 Canton Beach 4396 4288 9 9 99 Newcastle 4009 4109 9 99 Port Macquarie 5555 5014 9 99 Narrabeen 1300 232 564 9 99 Dubbo 6882 8663 9 999 North Richmond 4502 8712 9 999 Penrith 4748 9320 9 999 Condobolin 6895 6500 9 9 9 Galston 9653 4920 99 99 Tura Beach 6495 9923 9 9 Griffith 0419 781 701 99 99 Thirlmere 0418 265 416 99 999 Tea Gardens 4997 2262 9 99 Wagga Wagga 6926 4400 9 99 Cherrybrook 9875 3146 9 99 Austral 8777 2000 9 999 Merrylands West 1800 870 427 9 99 Cootamundra 1800 870 427 9 99 Caringbah 1800 870 427 9 9 Harden 1800 870 427 99 9 Garran 1800 870 427 9 99 Braddon 1800 870 427 9 Braddon 1800 870 427 9 Yarralumla 1800 870 427 9 Corowa 1800 870 427 9 99 Maroubra 1800 870 427 9 9 Marsfield 1800 870 427 9 99 Caves Beach 1800 870 427 9 99 Garran 1800 870 427 9 99 Lavington 1800 870 427 9 9 9 Marrickville 1800 870 427 9 9 Plumpton 1800 870 427 9 99 Bateau Bay 1800 870 427 9 99 Manly Vale 1800 870 427 9 9 South Coogee 1800 870 427 9 99 Definitions see pages 146 -147
999 999 999 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 99 99 9 9 9 9 9 9 9 9 9 9 99 99 99 99 99
21, 45, 77, 113 20951
99 999 99 99 99 99 9 9 9 9 9 9 99 9 99 99 9
99 13474
21, 45, 77, 113 20799 21, 45, 77, 113 20841 21, 45, 77, 113 21203 21, 45, 77, 113 20797 21, 45, 77, 113 20498 21, 45, 77, 113 21939 21, 45, 77, 113 12884 21, 45, 77, 113 39051 21, 45, 77, 113 38466 21, 45, 77, 113 38184 21, 45, 77, 113 38187 21, 45, 77, 113 20801 21, 45, 77, 113 38465 21, 45, 77, 113 38185 21, 45, 77, 113 20796 21, 45, 77, 113 20962 21, 45, 77, 113 20553 21, 45, 77, 113 20798 21, 45, 77, 113 20214 21, 45, 77, 113 19888 21, 45, 77, 113 12890 21, 45, 77, 113 20802 99 13455 99 38631 99 38635 99 12863 99 18856 99 21481 99 18858 99 38637 99 38647 99 38649 99 38648 99 38627 99 38650 99 13475 99 38633 99 38484 99 19281 99 38636
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Type
VILLAGE ORGANISATION Southern Cross Care (NSW & ACT) St Aloysius Village continued St Joseph's Village
St Martha's Village Temora Village Thirroul Village Thomas Dunlea Court Thornton Park Village Village, Parkes WE O'Brien Court Young Village St Vincent's Care Services
Auburn Retirement Living Heathcote
The Salvation Army Aged Care
Macquarie Lodge Retirement Village Warringah Place Retirement Village Woodport Retirement Village
Tulich Family Communities
Blue Hills Village Durham Green Village Kintyre Living Lifestyle Village The Royce
Uniting Independent Living
Amala Bankstown Uniting Centre Bowden Brae Bramley Caroona Goonellabah Chapman Close Clifton Coombah Epping Copeland Gardens Farmborough Grove Forest Hawkesbury Richmond Helene Walter Casino Independent Living Kankama Liverpool Kentgrove Killarney Mosman Lakeview Shellharbour Manning Mayflower Edina Bondi Junction Mayflower Gerringong
Features
Fees/Costs
ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i te mu Sma nal Fac ilit ll Pe Don ts We ies lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed
Retirement Accommodation listed alphabetically by their Organisation* SOUTHERN CROSS CARE continued to UNITING INDEPENDENT LIVING
DPS Web Notes Advert Page ID
AREA PHONE (02) Moama 1800 870 427 9
Tweed Heads South 1800 870 427 9 Banora Point 1800 870 427 9 Temora 1800 870 427 9
Thirroul 1800 870 427 9
Kirrawee 1800 870 427 9 Penrith 1800 870 427 9 Parkes 1800 870 427 9
Campbell 1800 870 427 9 Young 1800 870 427 9
Auburn 1800 778 767 9
Heathcote 1800 778 767 9 Arncliffe 1300 456 227 9 Collaroy 9971 1933
9 9 Prestons 8784 2400 9 Menangle 4634 8000 9 Dubbo 6884 2500 9 Penrith 4720 5633 9 Gordon 1800 864 846 9 Bankstown 1800 864 846 9 Normanhurst 1800 864 846 9 Beecroft 1800 864 846 9 Goonellabah 1800 864 846 9 Chatswood 1800 864 846 9 Crookwell 1800 864 846 9 Epping 1800 864 846 9 Beecroft 1800 864 846 9 Unanderra 1800 864 846 9 Peakhurst 1800 864 846 9 Richmond 1800 864 846 9 Casino 1800 864 846 99 Liverpool 1800 864 846 9 Kenthurst 1800 864 846 9 Mosman 1800 864 846 9 Shellharbour 1800 864 846 9 Nowra 1800 864 846 9 Bondi Junction 1800 864 846 9 Gerringong 1800 864 846 9 Erina 4365 9368
99 99 9 9 9 999 99 9 999 99 999 999 999 9999 999 999 999 9999 999 99 999 99 999 9 99 99 99 99 999 9 9 999 99 99 99 99 9 99
99 9 9 99 99 99
99 21003
9 99 9 9 9 99 99 999
99 38634
99 38629 99 38630 99 18855 99 19280 99 13465 99 38371 99 18857 99 38632 7 21418 7 14032 62 20834 62 14214 62 20832 11 14238 11 18918
99 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 Note 1 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9
11 20778 11 38775 3 20624 3 18957 3 19733 3 21253 3 13292 3 13693 3 13420 3 13432 3 13436 3 18916 3 13500 3 20828 3 13396 3 18240 3 13643 3 20706 3 13913 3 13659 3 13691 3 13418
Note: 1. Site currently undergoing redevelopment
* This section only includes organisations who have chosen to advertise
Definitions see pages 146 -147
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Type
Fees/Costs
DPS Web Notes Advert Page ID
UNITING INDEPENDENT LIVING continued ORGANISATION Uniting Independent Living continued
Features
ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed
Retirement Accommodation listed alphabetically by their Organisation*
209
AREA PHONE (02)
VILLAGE
Mayflower Pendle Hill Mayflower Rockdale Mayflower Wentworthville Mullauna Nareen Gardens Bateau Bay Nareen Terrace, Hamlyn Terrace Nareena Figtree Narla Salamander Bay St Aidan's Court St Andrew's
Old Toongabbie 1800 864 846 9 Rockdale 1800 864 846 9
Wentworthville 1800 864 846 9 Blacktown 1800 864 846 9
Bateau Bay 1800 864 846 9
Hamlyn Terrace 1800 864 846 9 Figtree 1800 864 846 9
Belmont North 1800 864 846 9
Salamander Bay 1800 864 846 9 Narrabundah 1800 864 846 9
North Tamworth 1800 864 846 9
The Garrison
Mosman 1800 864 846 9
Tredinnick Wesley Heights Westmead
Forestville 1800 864 846 9 Manly 1800 864 846 9
Westmead 1800 864 846 9
Wirreanda
West Pennant Hills 1800 864 846 9
9
99
99 999 9 999 9 99 999 9 99 99 99 99 999 999
9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9
9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9
3 13395 3 13518 3 13414 3 18239 3 18226 3 20492 3 13419 3 20491 3 20489 3 12872 3 18227 3 19735 3 13694 3 19732 3 20830 3 12883
D
Australia’s Favourite Retirement Guide ALITY PSEst.QU1999
- retirement planning - 2 guides in 1 - lifestyle options - big4 tourist park feature - health & wellbeing - home care - managing finances
www.yourretirementLiving.com.au * This section only includes organisations who have chosen to advertise
Definitions see pages 146 -147
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HCPs New South Wales & ACT
H O M E C A R E
P A C K A G E S
Aged Care Guide
NSW & ACT 2022
Home Care Packages directory – Approved Providers Home Care Package (HCP) approved providers provide home care and support services to members of the community who live at home. If you’ve been approved for a Government funded Home Care Package of any type you may approach any Home Care Package approved provider to provide the services you need. Some providers may only provide services in one region while others can service multiple areas. On the following pages you’ll find alphabetical lists of approved providers in NSW and ACT. To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages. The list on page 211 is a quick reference guide to help you find in which group council districts are listed. For example Central Coast LGA is grouped under Northern Sydney. The colour coded maps on pages 212 –213 show you which council districts are grouped together.
How to read the HCP table The table on the next few pages lists Home Care Packages approved providers in alphabetical order, detailing the Home Care Packages level they offer and if they offer any package supplements. Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au. The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services, and medication assistance. The hours of care are increased at each level of care i.e. more hours of care and services are provided under Home Care Package Level 4 and the least under Home Care Package Level 1. Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y, or for people who live in rural, remote or isolated areas t. The Cultural Environment g indicates providers offering services for people from culturally diverse backgrounds. Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.
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The index below provides you with an alphabetical list of Councils and the regions they are grouped in.
Council District Bayside Blacktown Blue Mountains
Sydney Metro South Eastern Sydney
Council District
Sydney Metro
Council District
Hawkesbury
Western Sydney
Penrith
Western Sydney
Hornsby
Northern Sydney
Randwick Ryde
Sydney Metro Western Sydney South Eastern Sydney
Western Sydney
Hunters Hill
Northern Sydney
Burwood
Inner Western Sydney
Inner West
Inner Western Sydney
Strathfield
Inner Western Sydney
Northern Sydney
Camden
South Western Sydney
Ku-ring-gai
Northern Sydney
Sutherland
South Eastern Sydney
Campbelltown
South Western Sydney
Lane Cove
Northern Sydney
Sydney
Inner Western Sydney
Canada Bay
Inner Western Sydney
Lithgow
Western Sydney
The Hills
Western Sydney
Canterbury-Bankstown
Inner Western Sydney
Liverpool
South Western Sydney
Waverley
South Eastern Sydney
Central Coast
Northern Sydney
Mosman
Northern Sydney
Willoughby
Cumberland
Western Sydney
North Sydney
Northern Sydney
Wingecarribee
South Western Sydney
Northern Sydney
Fairfield
South Western Sydney
Northern Beaches
Northern Sydney
Wollondilly
South Western Sydney
Georges River
South Eastern Sydney
Parramatta
Western Sydney
Woollahra
South Eastern Sydney
Council District ACT Albury
Regional NSW ACT South Western NSW
Council District
Regional NSW
Council District
Regional NSW
Forbes
Western NSW
Newcastle
Northern NSW
Gilgandra
Western NSW
Oberon
Western NSW
Armidale
Northern NSW
Glen Innes Severn
Northern NSW
Orange
Western NSW
Ballina
Northern NSW
Goulburn-Mulwaree
Southern NSW
Parkes
Western NSW
Balranald
Western NSW
Greater Hume
South Western NSW
Port Macquarie-Hastings
Northern NSW
Bathurst
Western NSW
Griffith
South Western NSW
Port Stephens
Northern NSW
Bega Valley
Southern NSW
Gunnedah
Northern NSW
Queanbeyan-Palerang
Southern NSW
Bellingen
Northern NSW
Gwydir
Northern NSW
Richmond Valley
Northern NSW
Berrigan
South Western NSW
Hay
South Western NSW
Shellharbour
Southern NSW
Bland
South Western NSW
Hilltops
South Western NSW
Shoalhaven
Southern NSW
Blayney
Western NSW
Inverell
Northern NSW
Singleton
Northern NSW
Bogan
Western NSW
Junee
South Western NSW
Snowy Monaro
Southern NSW
Bourke
Western NSW
Kempsey
Northern NSW
Snowy Valleys
South Western NSW
Brewarrina
Western NSW
Kiama
Southern NSW
Tamworth
Broken Hill
Western NSW
Kyogle
Northern NSW
Temora
Byron
Northern NSW
Lachlan
Western NSW
Tenterfield
Cabonne
Western NSW
Lake Macquarie
Northern NSW
Tumbarumba
Carrathool
Northern NSW South Western NSW Northern NSW South Western NSW
South Western NSW
Leeton
South Western NSW
Tweed
Northern NSW
Central Darling
Western NSW
Lismore
Northern NSW
Upper Hunter
Northern NSW
Cessnock
Northern NSW
Liverpool Plains
Northern NSW
Upper Lachlan
Southern NSW
Clarence Valley
Northern NSW
Lockhart
South Western NSW
Uralla
Northern NSW
Cobar
Western NSW
Maitland
Northern NSW
Wagga Wagga
Northern NSW
Coffs Harbour
South Western NSW
Mid Coast
Northern NSW
Walcha
Northern NSW
Coolamon
South Western NSW
Mid Western
Western NSW
Walgett
Western NSW
Coonamble
Western NSW
Moree Plains
Northern NSW
Warren
Western NSW
South Western NSW
Murray River
South Western NSW
Warrumbungle
Western NSW
Weddin
Western NSW
Cootamundra-Gundagai Cowra
Western NSW
Murrumbidgee
South Western NSW
Dubbo
Western NSW
Muswellbrook
Northern NSW
Wentworth
Western NSW
Northern NSW
Nambucca
Northern NSW
Wollongong
Southern NSW
Narrabri
Northern NSW
Yass Valley
Southern NSW
Dungog Edward River
South Western NSW
Eurobodalla
Southern NSW
Narrandera
South Western NSW
Federation
South Western NSW
Narromine
Western NSW
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These maps provide you with a geographical reference to the LGA areas in New South Wales (NSW) including Australian Capital Territory (ACT). TWEED KYOGLE
INVERELL GWYDIR
BREWARRINA
BOURKE
BALLINA
RICHMOND VALLEY
TENTERFIELD
MOREE PLAINS
BYRON
LISMORE
GLEN INNES SEVERN
CLARENCE VALLEY
WALGETT
COFFS HARBOUR ARMIDALE
NARRABRI
NAMBUCCA
TAMWORTH
COONAMBLE
KEMPSEY
GUNNEDAH
WALCHA PORT MACQUARIE-HASTINGS
WARREN BOGAN
BELLINGEN
URALLA
LIVERPOOL PLAINS
GILGANDRA
COBAR
WARRUMBUNGLE UPPER HUNTER NARROMINE DUBBO
S MU
MID WESTERN
SINGLETON
ORANGE
FORBES CARRATHOOL
COWRA BLAND
BATHURST
LITHGOW
BLAYNEY
NARRANDERA
COOLAMON
BLUE MOUNTAINS
WOLLONDILLY
HILLTOPS
WOLLONGONG
UPPER LACHLAN
LOCKHART
MURRAY RIVER BERRIGAN
KIAMA SHOALHAVEN
YASS VALLEY
WAGGA WAGGA SNOWY VALLEYS
FEDERATION
See Sydney Inset
WINGECARRIBEE SHELLHARBOUR
GOULBURNMULWAREE
JUNEE COOTAMUNDRAGUNDAGAI
EDWARD RIVER
LAKE MACQUARIE
CENTRAL COAST
OBERON
WEDDIN
TEMORA
NEWCASTLE
HAWKESBURY
LEETON MURRUMBIDGEE
PORT STEPHENS MAITLAND
CESSNOCK CABONNE
HAY
DUNGOG
PARKES
LACHLAN
GRIFFITH
R LLB WE
MID COAST
K OO
ACT
QUEANBEYANPALERANG
GREATER HUME EUROBODALLA
ALBURY SNOWY MONARO
BEGA VALLEY
UNINCORPORATED NSW
Regional NSW BROKEN HILL
CENTRAL DARLING
WENTWORTH BALRANALD
Greater Sydney Metropolitan
Australian Capital Territory
Inner Western Sydney
Northern NSW
Northern Sydney
Southern NSW
South Eastern Sydney
South Western NSW
South Western Sydney
Western NSW
Western Sydney
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Sydney Inset
THE HILLS
HORNSBY NORTHERN BEACHES
BLACKTOWN
KU-RING-GAI
PENRITH PARRAMATTA
RYDE
WARRINGAH
WILLOUGHBY
CUMBERLAND FAIRFIELD
See Sydney Detail Inset
CANTERBURYBANKSTOWN
LIVERPOOL
CAMDEN
CAMPBELLTOWN
SUTHERLAND
Sydney Detail Inset LANE COVE HUNTERS HILL
MOSMAN NORTH SYDNEY
CANADA BAY
Sydney
STRATHFIELD BURWOOD
INNER WEST
SYDNEY
WAVERLEY RANDWICK
BAYSIDE GEORGES RIVER
WOOLLAHRA
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These icons help you find the packages that are most suitable for you.
8
Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney
General packages suitable for all eligible clients
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER
PHONE (02)
Home Care Packages Levels
t
Packages for people who live in rural, remote or isolated areas
R
Packages for Veterans
Home Care Packages Supplement
Notes
g
Cultural Environment
DPS Web Advert Page ID
Care 1300 365 248 1234 8Z 21850 3653Bridges Home Care Packages 1300 327 434 1234 8ZeYtR 20764 Abel TasmanCommunity Community Care 9645 3388 22118 1234 8Z Adssi In-home Support Home Care Packages 1300 578 478 1234 8Zeg ATSI, CALD, LGBTIQ 13889 Advance Diversity Services Help at Home Services 9136 4788 1234 8Zg Note 1 14045 allcare 1300 377 074 1234 8ZetR 35 62018 Alliance Community (NSW) 1300 769 155 1234 8ZeR 18529 Anglican Care Home Care Central Coast Region 1800 733 553 1234 8ZR 86 19235 Anglicare At Home Southern Region 1300 111 278 1234 8ZetRg CALD IFC-1, 5, 29, 61 13230 Anglicare At Home Sydney Metropolitan Region 1300 111 278 1234 8ZeR IFC-1, 5, 29, 61 14097 ANHF Home Care Services 9784 0868 1234 8Zeg Chinese, Vietnamese 19304 annecto at Home Support Inner West Sydney 1800 266 328 1234 8Zetg ATSI, CALD, LGBTIQ 21546 annecto at Home Support Nepean 1800 266 328 ATSI, CALD, LGBTIQ 21548 1234 8Zetg annecto at Home Support South East Sydney 1800 266 328 1234 8Zetg ATSI, CALD, LGBTIQ 21550 annecto at Home Support South West Sydney 1800 266 328 1234 8Zetg ATSI, CALD, LGBTIQ 21551 annecto at Home Support Western Sydney 1800 266 328 1234 8Zetg ATSI, CALD, LGBTIQ 20772 At Home Services Feros Care Central Coast (NSW) 1300 763 583 1234 8 21469 At Home Services Feros Care Inner West Sydney 1300 763 583 1234 8 21472 Services Feros Care Northern Sydney 1300 763 583 1234 8ZeR 20731 AtAt Home Services Feros Care South East Sydney 1300 763 583 1234 8 21473 At Home Home Services Feros Care South West Sydney 1300 763 583 1234 8 21474 Athena Nursing Care 0416 439 554 61783 1234 8Z AusCare Home & Community Care 1300 455 322 1234 8Z 38987 Australian Chinese Community Association City Centre 9281 1377 1234 8ZeYg Note 2 14143 Australian Chinese Community Association Northern Centre 9412 3488 1234 8ZeYg Note 2 22012 Australian Chinese Community Association Western Centre 3 18277 Australian Unity Home Care Serv Alleena & Warrambucca Reg 130096877978981606 1234 8ZeYg Note ATSI 30 21063 1234 8ZeRg Australian Unity Home Care Service Calare Region 1300 160 170 1234 8ZetR 30 22220 Australian Unity Home Care Service Central Coast Region 1300 160 170 1234 8ZeR 30 22236 Australian Unity Home Care Service Daramulen Region 1300 797 606 1234 8ZeRg ATSI 30 20987 Australian Unity Home Care Service Eastern Sydney Region 160 170 1234 8ZeYR 30 21341 Australian Unity Home Care Service Inner South West Region 1300 1300 160 170 30 22234 1234 8ZeR Australian Unity Home Care Service Inner West Region 1300 160 170 1234 8ZeYR 30 19850 Australian Unity Home Care Service Macquarie Region 160 170 1234 8ZeR 30 22235 Australian Unity Home Care Service Ngangana & Wiradjuri Reg 1300 797 606 1234 8ZeYtRg ATSI 30 22227 Australian Unity Home Care Service Northern Sydney Region 1300 1300 160 170 1234 8ZeR 30 22240 Note: 1. Arabic, Chinese, European, Macedonian, Russian 2. Chinese, Indo-Chinese, Korean, LGBTIQ 3. Asian, CALD, Chinese, Indo-Chinese, LGBTIQ ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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These icons help you find the packages that are most suitable for you.
8
Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney
General packages suitable for all eligible clients
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER
Unity Home Care Service South West Sydney Region Australian Unity Home Care Service Southern Sydney Australian Australian Home Care Service Wangary Region Australian Unity Home Care Service Western Sydney Region Australian Unity Home Care Services Baldwin LivingUnityHomeServe NSW Bankstown City Aged Care Home Bannister In Home Care (NSW) Based Services BaptistCare At Home NSW Beauty Point Retirement Resort Bethel Home Care Connected Community Services Home Care Packages Better Better Care Better In-Home Home Care Packages (NSW) BoltonLiving Central Coast At Home Support Bolton Clarke Gold Coast & Tweed Heads At Home Support Bolton Clarke Hunter At Home Support Bolton Clarke Illawarra At Home Support Bolton Clarke Bower YNAClarke Sydney At Home Support Bungree Aboriginal Association Home Care Packages Calvary Community Care Sydney Canterbury City Community Centre Home Care Packages Connect NSW Care Community Care Home Care Packages Carrington Care CASS Healthcare Home Care Services Central Coast Catholic Healthcare Home Care Services Central West Catholic Healthcare Home Care Serv Nepean/Blue Mountains Catholic Healthcare Home Care Services Sydney Catholic Sydney Home Care Packages CatholicCare CatholicCare Wollongong Your Life Your Way CCNB CHNC Home Care Packages Parramatta Council Community Care Services CityCoastofCommunity Connections Note: 1. CALD, Chinese, Indo-Chinese, Korean, Vietnamese
t
Packages for people who live in rural, remote or isolated areas
Home Care Packages Levels
Home Care Packages Supplement
Notes
PHONE (02)
1300 160 170 1300 160 170 1300 797 606 1300 160 170 1300 160 170 1800 911 989 8717 0180 1300 368 991 1300 275 227 8708 4700 9797 3600 9024 5500 9051 1000 1300 307 344 1300 665 444 1300 221 122 1300 665 444 1300 665 444 1300 665 444 9222 9638 4350 0100 1300 660 022 9750 9344 1800 692 464 1300 590 590 9718 7305 1800 225 474 1800 225 474 1800 225 474 1800 225 474 13 18 19 4254 9342 1300 002 262 9645 3700 9806 5121 4343 1888
1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 24 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234
g
R
Packages for Veterans
8ZeYR 8ZeYR 8ZeRg 8ZeR 8ZR 8ZR 8ZeR 8Ze 8ZeYtR 8 8 8Zeg 8ZeR 8Z 8ZeRg 8ZetR 8Z 8ZetRg 8ZetRg 8ZR 8g 8ZeR 8ZeRg 8ZeYR 8Zetg 8ZeYRg 8ZtR 8ZtR 8ZtR 8ZtRg 8ZeYRg 8ZeYtg 8ZeYR 8e 8 8ZeY
Cultural Environment
DPS Web Advert Page ID 30 19841 30 22228
ATSI
30 13938 30 22233 30 20189 22073 14095 20709 110 13893 21819 13054
NESB
20465 22006 22198
CALD, LGBTIQ
21320 18364 18365
CALD, LGBTIQ
21321
CALD, LGBTIQ
19825 19241
ATSI
13890 117 18129
CALD
21476 17997
CALD
13135
Note 1
14144 26, 69 18953 26, 69 13779 26, 69 18949
Arabic, Russian
26, 69 13778
CALD, Italian, Vietnamese 13973 NESB
13903 14149 22276 21589
Fees for service available 13886
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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These icons help you find the packages that are most suitable for you.
8
Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney
General packages suitable for all eligible clients
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER
Home Care Packages Levels
PHONE (02)
t
Packages for people who live in rural, remote or isolated areas
R
Packages for Veterans
Home Care Packages Supplement
Notes
Home Care 8964 8856 1234 8Zt Comfort Interlink Home Care 1300 203 203 1234 8Zetg ATSI Community Concept Care 1800 266 237 ConnectAbility Australia - Aged Care Services - Senior Solutions 4962 1000 1234 8Ze 1234 8ZeR CORE Community Services 8717 1500 Note 1 1234 8Zeg EACH Community Services 9744 8017 1234 8g Note 2 Home Care Packages (NSW) 1300 003 224 1234 8ZetRg CALD EACH Living Services NSW 1300 202 003 1234 8Z Enrich Call Nursing 9600 6612 1234 8 First Home Care Services NSW 1300 787 581 1234 8ZetR FiveFocusGoodConnectFriendsMulticultural Home Care Packages Program 4627 1188 1234 8Zeg CALD Gallipoli Home - Home Care Packages 9136 3009 1234 8g Note 3 GHA@Home 1300 204 876 1234 8Z Gilgai Aboriginal Home Care Packages 9832 3825 ATSI 1234 8eg GWC Community Services Inner West, North & S/E Sydney 9516 2188 1234 8Zeg Greek GWC Community Services South Western Sydney 9516 2188 1234 8Zeg Greek GWC Community Services Western Sydney 9516 2188 1234 8Zeg CALD, Greek HammondCare At Home Central Coast 1800 826 166 1234 8ZetR Note 4 HammondCare At Home Central West/Mudgee 1800 826 166 1234 8ZetR HammondCare At Home Northern Sydney 1800 826 166 1234 8ZetR HammondCare At Home South East Sydney 1800 826 166 1234 8ZetR Note 4 HammondCare At Home South West Sydney 1800 826 166 1234 8ZetR HammondCare At Home Western Sydney 1800 826 166 1234 8ZetR Happy Living Home Care Packages 1300 911 728 1234 8ZetR Harbison Burradoo 4868 6200 2 8 HCA Home NSW 1300 422 111 1234 8ZeR Help at Home by Montefiore 1800 251 537 Note 5 1234 8ZeRg HenderCare (NSW & ACT) 1300 764 433 1234 8ZtR Hills Nursing 1300 131 393 1234 8ZtR Holdsworth Community 9302 3600 1234 8 Home Care Assistance Sydney City & East 9158 3880 1234 8Z Home Caring 1300 875 377 1234 8Zeg Note 6 Home Instead Central Coast 4342 3477 1234 8 Home Instead Gold Coast 07 5591 2444 1234 8Zt Home Instead Nepean & Blacktown 4722 2256 1234 8 Note: 1. Arabic, Asian, Assyrian, European, Muslim 3. Arabic, Bosnian, Islamic, Muslim, Turkish 5. Hungarian, Italian, Jewish, Polish, Russian 2. Chinese, Indo-Chinese, Vietnamese
4. In Home Flexible/Overnight Respite & Cottage Respite available
g
Cultural Environment
DPS Web Advert Page ID 38406 18844 38948 21665 14061 14159 20137 20862 21574 22261 14166 61991 38424 13999 14145 21213 18271 14092 18596 14136 18598 14094 21029 62822 14282 22391 41 20057 21955 19902 21640 38497 39049 18801 20937 22096
6. Arabic, Asian, Greek, Hindi, Indian, Italian
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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These icons help you find the packages that are most suitable for you.
8
Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney
General packages suitable for all eligible clients
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER
Home Care Packages Levels
PHONE (02)
t
Packages for people who live in rural, remote or isolated areas
R
Packages for Veterans
Home Care Packages Supplement
Notes
g
Cultural Environment
DPS Web Advert Page ID
Instead Sutherland Shire 9526 2659 1234 8 18803 Home Instead Sydney Eastern Suburbs 1300 791 172 1234 8 22089 Home Home Instead Sydney Hornsby & Hills District 9980 2226 22093 1234 8 Home Support Services (NSW) 1800 854 300 1234 8ZetRg ATSI, CALD 21871 HomeCaring - Dementia Caring Australia 1300 875 377 1234 8ZR 21972 integratedliving Australia New South Wales 1300 782 896 1234 8ZetR 13980 Interchange Australia Home Care Packages 1300 112 334 1234 8Z 21582 IRT Home Care South East Sydney 13 44 78 1234 8ZeYR 114 13907 IRT Home Care South West Sydney 13 44 78 1234 8ZeYR 114 13727 IWAA Home Care Services (NSW) 8764 6425 1234 8ZeYtRg Note 1 38678 JewishCare (NSW) Home Support Services 1300 133 660 1234 8g Note 2 14137 Just Better Care NSW 1300 587 823 1234 8Z 37 18583 KinCare NSW 1300 110 254 18253 1234 8ZetR KNC Home Care Packages 9988 4966 1234 8Z 22191 KOPWA Community Services 9412 0270 1234 8Zeg Note 3 19807 Let's Get Care (NSW) 1300 497 442 1234 8ZeYtR 38281 Meditech Staffing: Home Care Packages 9764 4488 1234 8ZeR 84-85 38305 Multicultural Care Home Care Packages 9718 6199 1234 8ZeYRg CALD, NESB 13895 Northern Settlement Services Multicultural Aged Care Serv 4969 3399 1234 8Zeg CALD, LGBTIQ, NESB 14154 Our Lady of Consolation Home Care Services 9832 5418 1234 8eRg ATSI, CALD 13984 Oxley Home Care 9986 2266 1234 8ZeR 19151 PAC Central Coast Home Care Services 1800 722 679 61773 1234 8 PAC Eastern Suburbs Home Care Services 1800 722 679 1234 8 21941 PAC Inner West Home Care Services 1800 722 679 1234 8e 20508 Sydney Home Care Services 1800 722 679 1234 8e 20511 PACPAWANorthern Community Care Home Care Packages 9716 0036 1234 8ZeRg Note 4 14175 Pearl Home - Greater Parramatta NSW 0452 663 090 1234 8Z 61772 Pearl Home Care - Sydney Eastern Suburbs 0411 943 996 1234 8Z 62146 Pearl Home Care Care - Sydney Inner West NSW 1300 011 018 1234 8Z 61999 Home Care - Sydney North West NSW 0426 971 231 1234 8Z 62000 Pearl Home Care - Sydney Outer West 8004 7137 1234 8Z 51757 Pearl People First Healthcare 03 9402 9533 ATSI, CALD, LGBTIQ 38676 1234 8ZeYtRg Prestige Inhome Care Packages Sydney 9387 1039 1234 8Z 38923 Regal Health 9264 4555 1234 8Z 19819 RFBI Care at Home 1300 848 076 1234 8Ze 39030 Note: 1. Arabic, Bosnian, CALD, Islamic, Muslim, 3. African, Chinese, Italian, LGBTIQ 2. CALD, Eastern European, Hungarian, Jewish, Russian
4. CALD, Eastern European, European, Polish, Slavic
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide
218
NSW & ACT 2022
These icons help you find the packages that are most suitable for you.
8
Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney
General packages suitable for all eligible clients
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER
PHONE (02)
Home Care Packages Levels
t
Packages for people who live in rural, remote or isolated areas
Cultural Environment
Home Care Packages Supplement
Care at Home - South Western Sydney 1300 848 076 1234 8Z RFBI Care at Home Central Coast 1300 848 076 1234 8Ze RFBI Right at Home Macarthur Penrith 4708 3032 1234 8Z Right at Home Padstow St George 8735 0025 1234 8Z Right at Home RightCare 07 3054 1360 1234 8ZR Right at Home Sydney Central and Eastern Suburbs 9137 1232 1234 8Z Right at Home Sydney Inner West 8123 4045 1234 8Z at Home Sydney Lower North Shore 9137 8561 1234 8Z Right at Home Sydney Norwest 8660 0065 1234 8Z Right at Home Sydney Ryde 9137 0582 1234 8 Right at Home Sydney The Hills 8660 0064 1234 8Z Right at Home Sydney Upper North Shore 9063 9471 1234 8Z Right RSL LifeCare at Home Central Narrabeen 1300 853 146 1234 8ZeR Salvation Army Aged Care Arncliffe 9556 6900 1234 8ZeYR Senior Helpers Wollongong 4200 1386 1234 8Z Southern Cross Aged Support Services 1800 989 000 1234 8eY Southern Cross Care Home Care Hunter & Central Coast 1800 870 427 1234 8ZeYtR Southern Cross Care Home Care Lower Hunter 1800 870 427 1234 8ZeYtR Southern Cross Care Home Care Northern & Inner Sydney 1800 870 427 1234 8ZeYR Southern Cross Care Home Care South East Sydney 1800 870 427 1234 8ZeYR Southern Cross Care Home Care South West Sydney 1800 870 427 1234 8ZeYR Southern Cross Care Home Care Western Sydney 1800 870 427 1234 8ZeYtR Southern Cross Care Home Services 1800 870 427 1234 8Z Southern Highlands Home Care (SHHC) 4861 1329 1234 8 St Luke's Care Home and Community Services 0305 1234 8ZeR St Sergius Day Centre/Social Support/Transport/Home Care Pkgs 9356 9727 9844 1234 8Zeg St Simeon Healthcare (NSW) 8645 4010 1234 8g St Vincent's Care Services Community Living 1800 778 767 1234 8 St Vincent's Care Services Home Care NSW 1800 778 767 1234 8ZeR St. Basil's In Home Care 9784 3280 1234 8ZeYg Start Nursing Services 8883 3207 1234 8ZeYRg Summa Care NSW/ACT 1800 226 342 1234 8ZeYtR Sydney Multicultural Community Services 9663 3922 1234 8ZeRg SydWest Multicultural Services Aged Care Services 9621 6633 1234 8Zeg Note: 1. Oxygen and Enteral Feeding Supplement 3. Greek; Includes services for homeless clients in ACT 5. Arabic, CALD, South Asian 2. CALD, Eastern European, NESB, Slavic
g
R
Packages for Veterans
DPS Web Advert Page ID
Notes
39031 21393 Note 1
36 38322
Note 1
36 38323
Note 1
36 22069
Note 1
36 38682
Note 1
36 62676
Note 1
36 61809
Note 1
36 38320
Note 1
36 62675
Note 1
36 38329 36 61813 21, 45, 77, 113 19853 62 13803 38421 14152 99 38661 99 38660 99 38652 99 38658 99 38653 99 38654 99 21527 38449 14087
CALD, NESB Note 2
22027 144 22026 7 14032 7 22000
Note 3
21537
CALD
38518 38289
Note 4
14220
Note 5
13981
4. CALD, Chinese, Italian, LGBTIQ, Spanish
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
219
These icons help you find the packages that are most suitable for you.
8
Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney
General packages suitable for all eligible clients
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER
t
Packages for people who live in rural, remote or isolated areas
Home Care Packages Levels
Home Care Packages Supplement
Notes
PHONE (02)
The Benevolent Society - CC - South West Sydney/Southern Highlands 1800 236 762
1234 1234 1234 1234 1234 234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234
8ZeYtg ATSI, CALD ATSI, CALD 8ZeYg 8ZeYtg ATSI, CALD ATSI, CALD 8ZeYg Note 1 8ZeYg CALD, LGBTIQ 8Zg Note 2 8ZeR Arabic 8Zg 8 8ZeYtR 8 8Z 8ZeR 8ZeYtRg ATSI, CALD 8Zet 8ZR 8ZeYRg Note 3 8ZeR 8Ze 8ZeYRg Note 4 8ZeYRg CALD 8eR 8t 8Z ATSI 8Zeg ATSI 8etg 8ZeYRg Note 5
Society - HCP - Eastern Suburbs 1800 236 762 TheThe Benevolent Benevolent Society HCP Hawkesbury/Blue Mountains 236 762 The Benevolent Society - HCP - Southern Sydney/Inner West 1800 1800 236 762 The Benevolent Society - Home Care Packages 1800 236 762 The Co-operative Life 9698 7194 The Salvation Army Community Care (NSW) Tripoli & Mena Association HCPs and Commonwealth Supp Prog 130097581111366227 Uniting Domestic Assistance NSW & ACT 1800 864 846 Uniting Home and Community Care NSW 1800 864 846 Uniting Seniors Gym 1800 864 846 Uniting Veterans' Home Care and Nursing NSW & ACT 1800 864 846 UPA Sydney Home Care Services 8197 9306 VMCH Home Care Services Regional Northern NSW 1300 698 624 Warrigal Home Services Southern Highlands 1800 927 744 Wendy's Home Care 5999 Wesley Mission Home & Carer Supp Serv West/South West Syd 4587 4977 Wesley Mission Home & Carer Support Services Central Coast 8887 4352 3880 Wesley Mission Home & Carer Support Services Nepean 4966 Wesley Mission Home & Carer Support Services North Sydney 8887 9907 1481 Wesley Mission Home Care Inner West Sydney 9641 7088 Wesley Mission Home Care South East Sydney 8522 2200 Whiddon Central West Community Care 1300 738 388 Whiddon South West Sydney Community Care 1300 738 388 Wyanga Aboriginal Aged Care Program 9319 7175 Yarrabee Community Aged Care 6686 9855 Your Aged Care at Home 8764 3669 Note: 1. ATSI, CALD; Includes meal delivery service 3. Arabic, Chinese, Greek, Indian, Italian 5. Arabic, CALD, Eastern European, Muslim, NESB 2. Fee for service available
R
Packages for Veterans
g
Cultural Environment
DPS Web Advert Page ID 20684 18970 14062 14064 14063 38414 62 38376 13982 3 61704 3 61691 3 61705 3 61702 19565 19318 13783 19272 13986 22170 21318 13927 13931 14151 14228 14205 14142 18892 14103
4. Arabic, CALD, Greek, Italian, South Asian
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide
220
NSW & ACT 2022
These icons help you find the packages that are most suitable for you.
8
ACT Northern NSW South Western NSW Southern NSW Western NSW
General packages suitable for all eligible clients
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER
Community Home Care Packages 3Bridges Adventist Senior Living Home Care Services Allawah allcare Lodge Aged Care Facility Anglican Care Home Care Hunter Region Anglican Care Home Care Manning Region Anglicare At Home Southern Region annecto at Home Support ACT at Home Support Far West NSW annecto at Home Support Mid North Coast annecto At Home Services Feros Care Canberra Services Feros Care Far North Coast (NSW) AtAt Home Home Services Feros Care Hunter At Home Services Feros Care Illawarra At Home Services Athena Nursing CareFeros Care Mid North Coast (NSW) Healthcare - Hunter Nursing Aurora Aurora Healthcare - Mayo Home Nursing AusCare Home & Community Care Unity Home Care Service Bundjalung Region Australian Unity Home Care Service Calare Region Australian Unity Home Care Service Central Coast Region Australian Unity Home Care Service Daramulen Region Australian Unity Home Care Service Far North Coast NSW Region Australian Australian Home Care Service Far North Coast Region Australian Unity Home Care Service Far West NSW Region Australian Unity Home Care Service Farrer Region Australian Unity Home Care Service Hunter Valley Region Australian Unity Home Care Service Illawarra North Region Australian Unity Home Care Service Illawarra South Region Australian Unity Home Care Service Lachlan Region Australian Unity Home Care Service Lwr Mid North Coast NSW Reg Australian Unity Home Care Service New England Region Australian Unity Unity Care Service Newcastle Region Australian Unity Home Care Service Ngangana & Wiradjuri Region Australian Unity Home Home Care Service Northern New England Region Note: 1. ATSI, CALD, French, German
Home Care Packages Levels
4977 0004 6927 3521 1300 377 074 1800 733 553 1800 733 553 1300 111 278 1800 266 328 1800 266 328 1800 266 328 1300 763 583 1300 763 583 1300 763 583 1300 763 583 1300 763 583 0416 439 554 4959 6711 6539 0777 1300 455 322 1300 797 606 1300 160 170 1300 160 170 1300 797 606 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 797 606 1300 160 170
R
Packages for Veterans
Home Care Packages Supplement
Notes
PHONE (02)
1300 327 434
t
Packages for people who live in rural, remote or isolated areas
1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234
g
Cultural Environment
DPS Web Advert Page ID
8ZeYtR 8 8t 35 8ZetR 86 8ZeR 86 8t 8ZetRg CALD IFC-1, 5, 29, 61 8ZeYtg ATSI, CALD, LGBTIQ, NESB ATSI, CALD, LGBTIQ 8Zetg ATSI, CALD, LGBTIQ 8Zetg 8 8Ze 8 8 8Z 8Z ATSI, CALD 8tRg Note 1 8ZtRg 8Z 30 8ZetRg ATSI 30 8ZetR 30 8ZeR ATSI 30 8ZeRg 30 8ZetR ATSI 30 8ZetRg 30 8ZetR 30 8ZetR 30 8ZetRg ATSI 30 8ZeYR 30 8ZeYtR 30 8ZetR 30 8ZetR 30 8ZetR 30 8ZeR 30 8ZeYtRg ATSI 30 8ZetR
20764 38480 13305 62018 13820 13297 13230 21545 21056 21547 21475 18268 21470 21471 20010 61783 22029 18843 38987 13785 22220 22236 20987 22218 19287 22223 22221 19849 21340 22232 22226 22215 22216 22237 22227 19851
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
221
These icons help you find the packages that are most suitable for you.
8
ACT Northern NSW South Western NSW Southern NSW Western NSW
General packages suitable for all eligible clients
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER
Unity Home Care Service Southern Highlands Region Australian Unity Home Care Service Sturt Region Australian Unity Home Care Service Upper Mid North Coast NSW Australian Unity Home Care Service Weja Region Australian Australian Home Care Service Western Plains Region Australian Unity Unity Home Care Services Awabakal Aged Banksia VillagesCare Bannister In Home Care (NSW) BaptistCare At Home ACT At Home NSW BaptistCare Home Care Packages BBCR Better Living Home Care Packages (ACT) Hostel Bilyara Blue Haven Care Boggabri JohnIn Home Service Bolton Clarke FarPriorNorthMultiCoastPurpose Support Bolton Clarke Gold Coast & Tweed(NSW)HeadsAt Home Bolton Clarke Hunter At Home Support At Home Support Bolton Clarke Illawarra At Home Support Bolton Clarke Port Macquarie At Home Support Booroongen Djugun Aged Care Facility Bundaleer Care Services Calvary Community Care ACT Community Care Hunter Calvary Community Care Manning Taree Calvary Community Care Canowindra Connect NSW Care Community Care Carexcell Shire Council Multi Service Outlet Carrathool Care CASS Healthcare Home Care Services Central West Catholic Healthcare Home Care Services Hunter Catholic Catholic Home Care Services Mid North Coast Catholic Healthcare Home Care Services Orana Catholic Healthcare Healthcare Home Care Services Riverina Murray Note: 1. ATSI, Chinese, Muslim, Vietnamese 2. Meals on Wheels services available
t
Packages for people who live in rural, remote or isolated areas
Home Care Packages Levels
Home Care Packages Supplement
Notes
PHONE (02)
1300 160 170 1300 160 170 1300 160 170 1300 797 606 1300 160 170 1300 160 170 1300 174 908 4471 6621 1300 368 991 1300 275 227 1300 275 227 4422 7422 1300 307 344 6341 1666 4203 4055 6749 7000 1300 775 227 1300 221 122 1300 665 444 1300 665 444 1300 665 444 6560 2100 6585 2811 1300 660 022 1300 660 022 1300 660 022 07 5523 0311 1800 692 464 6651 1649 6961 7600 9718 7305 1800 225 474 1800 225 474 1800 225 474 1800 225 474 1800 225 474
R
Packages for Veterans
1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 2 1234 1234 1234 1234 1234 1234 1234 1234 24 24 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234
g
Cultural Environment
DPS Web Advert Page ID
30 8ZetR 30 8ZetR 30 8ZetR 30 8ZetRg ATSI 30 8ZetR 30 8ZR ATSI 8ZeRg 8Zt 8Ze 110 8ZeYtRg Note 1 110 8ZeYtR ATSI, CALD, LGBTIQ 8Zetg 8Z ATSI 8Zetg 8ZeR ATSI 8tg 8ZetRg CALD, LGBTIQ 8ZetR 8Z 8ZetRg CALD, LGBTIQ 8ZetRg CALD, LGBTIQ ATSI, CALD 8tg 8ZeYtR 117 8ZeR 117 8ZeR 117 8ZeR ATSI 8Zeg 8ZeYR ATSI 8Ztg Note 2 8Ze 8ZeYRg Note 3 26, 69 8ZtR 26, 69 8ZtR 26, 69 8ZetR 26, 69 8ZtR 26, 69 8ZtR
22225 22222 22217 13976 13983 20189 13730 13868 20709 17218 13893 14130 38353 13599 13904 14338 21323 18364 18365 21321 21322 13854 14340 18538 13731 13996 13952 17997 18867 21626 14144 13779 19855 13777 13781 18572
3. CALD, Chinese, Indo-Chinese, Korean, Vietnamese
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide
222
NSW & ACT 2022
These icons help you find the packages that are most suitable for you.
8
ACT Northern NSW South Western NSW Southern NSW Western NSW
General packages suitable for all eligible clients
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER
Wollongong Your Life Your Way CatholicCare Cessnock Home Care & Support Services Comfort CommunityHomeCareCareOptions Community Gateway Kempsey Community Gateway Nowra Community Gateway Wollongong Community Interlink Home Care Community Options - Home Care Packages Community Services #1
Care Concept ConnectAbility Australia - Aged Care Services - Senior Solutions Cooinda Aged Care Facility Coolamon-Ganmain CPL Aged Care ServicesMultiNSWPurpose Service Crowley Care CÜRA Home Care Packages Cypress View Lodge Dungog & District Neighbourcare Dyirri-Bang-Gu Aboriginal Corporation Aged Care Service EACH Home Care Packages (NSW) Enrich Living Services ACT Enrich Living Services NSW Envigor Home Care Finley Regional Care Five Good FriendsCareHomeComplete Services NSW Forrest Community ServicesCareGriffith Forrest Community Services Tumut Forrest Community Services Wagga Wagga Glen Innes Severn Council Life Choices - Support Services GoCo Care Goodooga Health Service Community Care Goodwin Home Care GWC Community Services Hunter GWC Community Services Illawarra At Home ACT Note: 1. Chinese,HammondCare Croatian, Spanish
Home Care Packages Levels
4019 9700 8964 8856 6650 2000 1300 657 473 1300 657 473 1300 657 473 1300 203 203 6295 8800 6126 4700 1800 266 237 4962 1000 6842 0888 6927 3303 1800 275 753 1300 139 099 07 5527 8011 6954 4202 4992 3348 6964 0518 1300 003 224 1300 202 003 1300 202 003 1300 368 446 03 5883 9600 1300 787 581 6964 0088 6947 9144 6932 3009 6730 2500 6740 2240 6820 6200 6175 5650 9516 2188 9516 2188 1800 826 166
R
Packages for Veterans
Home Care Packages Supplement
Notes
PHONE (02)
4254 9342
t
Packages for people who live in rural, remote or isolated areas
1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 4 1234 1234 1234 234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 12 1234 1234 1234 1234
g
Cultural Environment
DPS Web Advert Page ID
8ZeYtg NESB 8Ze 8Zt 8Zet 8Zet 8Zet CALD 8Zetg ATSI 8Zetg 8ZeR 8ZeYtRg Note 1 8Ze 8ZeR 8ZtR 8t 8Z 8ZetR ATSI, CALD, LGBTIQ, NESB 8Zeg 8Zet 8Zet ATSI 8Zetg 8ZetRg CALD CALD 8eYtg 8Z 8ZR 8Zt 8ZetR 8t 8Zt 8t ATSI 8Zetg 8ZetRg ATSI ATSI 8tg 8ZtR Greek 8Zg Greek 8eg 8ZetR
13903 21214 38406 14161 13924 22013 13933 18844 38974 38640 38948 21665 14237 18925 21587 14223 17404 13598 13929 13950 20137 17219 20862 20627 13265 22261 19219 13949 13771 14133 14164 13957 17221 21215 18272 22016
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
223
These icons help you find the packages that are most suitable for you.
8
ACT Northern NSW South Western NSW Southern NSW Western NSW
General packages suitable for all eligible clients
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER
PHONE (02)
Home Care Packages Levels
t
Packages for people who live in rural, remote or isolated areas
R
Packages for Veterans
Home Care Packages Supplement
At Home Central West/Mudgee 1800 826 166 1234 8ZetR HammondCare At Home Coffs Harbour 1800 826 166 1234 8ZetR HammondCare At Home Far West 1800 826 166 1234 8ZetR HammondCare At Home Hunter 1800 826 166 1234 8ZetR HammondCare HammondCare At Home Illawarra 1800 826 166 1234 8ZetR HammondCare At Home Merimbula 1800 826 166 1234 8ZetR HammondCare At Home Scone 1800 826 166 1234 8ZetR HammondCare At Home Shoalhaven 1800 826 166 1234 8ZetR HammondCare At Home South Coast 1800 826 166 1234 8ZetR Happy Living Home Care Packages 1300 911 728 1234 8ZetR Home NSW 1300 422 111 1234 8ZeR HCAHenderCare & ACT) 1300 764 433 1234 8ZtR Home Care -(NSW St Agnes' Care & Lifestyle 5525 3600 1234 8ZetR Home Care Assistance Hunter 4089 3000 1234 8ZetR Home Care Assistance Newcastle North Coast 6646 3527 1234 8ZeYtR Home Caring 1300 875 377 1234 8Zeg Home Instead Gold Coast 07 5591 2444 1234 8Zt Home Instead Mid North Coast 6583 9944 1234 8 Home Instead Newcastle 4945 4316 1234 8Z Home Instead Wollongong 4295 6829 1234 8 Home Nursing Group 1300 698 693 1234 8Zet Home Support Services (NSW) 1800 854 300 1234 8ZetRg - Dementia Caring Australia 1300 875 377 1234 8ZR HomeCaring Community Services 4937 4555 1234 8Zt Hunter Illawarra Aboriginal Corporation Home Care 4228 1585 2 8eg Inasmuch Community Residential Aged Care 4441 1666 1234 8Zt integratedliving Australia Australian Capital Territory 1300 782 896 1234 8ZetR Australia New South Wales 1300 782 896 1234 8ZetR integratedliving Australia Home Care Packages 1300 112 334 1234 8Z Interchange Aged Care Services 1300 488 226 1234 8Zet Intereach IRT Home Care ACT 13 44 78 1234 8ZeYR Care Far South Coast 13 44 78 1234 8ZeYtR IRTIRT Home Care Illawarra 13 44 78 1234 8ZeYR IRT Home Home Care South Coast 13 44 78 1234 8ZeYtR ItSoWel Home Support Services 4228 8222 1234 8 Jack Towney Hostel 6817 8777 1234 8Zetg Note: 1. Servicing clients with cognitive issues 2. Arabic, Asian, Greek, Hindi, Italian
Notes
g
Cultural Environment
DPS Web Advert Page ID 18596 22021 22017 14093 14091 22053 22022 18597 21309 62822 22391 21955 14126 21931
Note 1
21932
Note 2
39049 20937 18802 38500 21505 20221
ATSI, CALD
21871 21972 21653
ATSI
13905 13608 21311 13980 21582 18274 114 17223 114 38469 114 13968 114 13786 21643
ATSI
13056
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide
224
NSW & ACT 2022
These icons help you find the packages that are most suitable for you.
8
ACT Northern NSW South Western NSW Southern NSW Western NSW
General packages suitable for all eligible clients
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER
Multi Purpose Service Jerilderie Just Better Care ACT JustKinCareBetterACTCare NSW KinCare NSW Kirinari Services KNC HomeTransport Care Packages Kyogle Multi-Purpose Service Let's Get Care (NSW) Life Without Barriers NSW/ACT Lifebridge Australia Lifetime Connect Limited - Aged Com'ty Wellness Nambucca Valley LiveBetter Community Services NSW Lutheran Aged Care Home Care Services (NSW) Magenta Community Services | Northern Rivers Region Maitland Community Care Services Marco Polo Woonona Care Services MCCI Home & Community Care Services McLean Care Home & Community Services Meditech Staffing: Home Care Packages Mercy Health Home Care Albury Mercy Health Home Care Canberra Health Home Care Young Mercy Mercy Services Home Care Packages Merton MidCoastCourtAssistHostel NAC Aged Care Home Support Newcastle District Nursing Services Nimbin Multi Purpose Service Northern Settlement Services Multicultural Aged Care Services NovaCare Home Care Packages NSW Home Support Services NVC Omnicare Alliance Home Care Service PAC ACT Home Care Services PAC Hunter Home Care Services Note: 1. Asian, CALD, European, LGBTIQ, NESB
t
Packages for people who live in rural, remote or isolated areas
Home Care Packages Levels
Home Care Packages Supplement
Notes
PHONE (02)
03 5886 6700 6280 4070 1300 587 823 1300 110 254 1300 110 254 6041 2299 9988 4966 6630 0400 1300 497 442 1800 935 483 1800 043 186 6568 2522 1800 580 580 6060 4000 07 4633 4967 4932 5755 4222 9500 4229 7566 1300 791 660 9764 4488 6024 9508 6256 9600 6384 1010 4962 6680 6547 2684 1300 658 830 6226 3799 4953 8444 6689 1400 4969 3399 1300 363 654 1300 770 118 6598 5000 1300 336 488 1800 722 679 1800 722 679
2 1234 1234 1234 1234 1234 1234 1 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1 1234 1234 1234 1234 1234 1234 1234
g
R
Packages for Veterans
8tg 8Z 8Z 8ZetR 8ZetR 8 8Z 8 8ZeYtR 8ZetR 8ZeYtR 8etg 8ZetR 8Zt 8Z 8 8Z 8Zg 8Zetg 8ZeR 8ZeYtR 8ZeRg 8ZeYtR 8ZeYRg 8ZetR 8ZetR 8Zetg 8ZR 8 8Zeg 8Zet 8ZetR 8ZeYt 8 8e 8et
Cultural Environment
DPS Web Advert Page ID
ATSI
14330 37 18774 37 18583 14096 18253 38851 22191 18891 38281 9 62686 21603
ATSI, CALD, LGBTIQ
14105 27 13947 13939 38355 38917 20784
CALD, LGBTIQ
22014
ATSI
20483 84-85 38305 87 19324
ATSI
87 19323 87 14086
LGBTIQ
14171 13443 21317
ATSI, CALD, LGBTIQ
18278 19 38979 13951
Note 1
14154 13735 19269 38441 62097 21942 20509
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
225
These icons help you find the packages that are most suitable for you.
8
ACT Northern NSW South Western NSW Southern NSW Western NSW
General packages suitable for all eligible clients
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER
PHONE (02)
Home Care Packages Levels
t
Packages for people who live in rural, remote or isolated areas
R
Packages for Veterans
Home Care Packages Supplement
Notes
g
Cultural Environment
DPS Web Advert Page ID
Home Care Services 1800 722 679 1234 8et 21071 PACPAC Illawarra Home Care Services 1800 722 679 1234 8et 20510 PeopleNewFirstEngland Healthcare 03 9402 9533 1234 8ZeYtRg Note 1 38676 Pinnacle Community Cootamundra 6942 7786 1234 8t 21667 Pinnacle Community Services Services Temora 6977 1326 ATSI, CALD, LGBTIQ, NESB 21666 1234 8ZeYtRg Port Stephens Veterans and Citizens Aged Care Ltd 1800 620 356 1234 8Z 21606 Regal Health 9264 4555 1234 8Z 19819 RFBI Care at Home 1300 848 076 1234 8Ze 39030 RFBI Care at Home ACT 1300 848 076 1234 8Ze 21382 RFBI Care at Home Lower Hunter 1300 848 076 1234 8Ze 21383 RFBI Care at Home Mid North Coast 1300 848 076 1234 8Ze 21400 RFBI Care at Home New England 1300 848 076 1234 8Zet 21389 RFBI Care at Home Orana 1300 848 076 1234 8Ze 21860 Right at Home Brisbane North 07 3518 8820 1234 8Z 36 61802 Right at Home Hunter & Port Stephens 4039 3006 Note 2 36 61811 1234 8Z Right at Home Newcastle 4067 5202 124 Note 2 36 61810 8Z Right at Home Northern Rivers 5622 6015 1234 8Z Note 2 36 61805 Right at Home RightCare 07 3054 1360 1234 8ZR Note 2 36 22069 Right at Home RightCare 07 3054 1360 1234 8ZR Note 2 36 22069 at Home Southern NSW 5963 2600 1234 8ZtR Note 2 36 22068 Right LifeCare at Home Central - Tea Gardens, Dungog, Hawks Nest 1300 853 146 1234 8ZeR 21, 45, 77, 113 38178 RSLRSL LifeCare Home North - Casino, Kyogle, Lismore 1300 853 146 1234 8ZeR 21, 45, 77, 113 38181 RSL LifeCare atat Home - Mullumbimby, Byron Bay, Ballina 1300 853 146 1234 8ZeR 21, 45, 77, 113 19852 RSL LifeCare at Home North Coffs Harbour/Urunga/Tamworth/Armidale 1300 853 146 1234 8ZeR 21, 45, 77, 113 21316 RSL LifeCare at Home NthNth -- Tweed Heads/Gold Coast/Murwillumbah 1300 853 146 21, 45, 77, 113 22336 1234 8ZeR RSL LifeCare at Home South - ACT, Queanbeyan & Yass 1300 853 146 1234 8ZeR 21, 45, 77, 113 20192 RSL LifeCare at Home South - Kandos 1300 853 146 1234 8Zt 21, 45, 77, 113 13533 RSL LifeCare at Home South - Merimbula, Bega, Eden 1300 853 146 1234 8t 21, 45, 77, 113 13974 RSL LifeCare at Home Sth - Wagga Wagga/Griffith/Gundagai/Narrandera 1300 853 146 1234 8ZeR 21, 45, 77, 113 20194 Rumbalara Positive Ageing & Disability Services 03 5822 2866 1234 8Zetg ATSI 17638 Salvation Army Aged Care Plus Port Macquarie 6583 7600 1234 8ZeYR 62 13264 Sapphire Coast Community Aged Care 6492 7777 1234 8ZetRg Note 3 13257 Senior Helpers Wollongong 1386 1234 8Z 38421 Snowy Monaro Regional Council Com'ty Support Services HCPs 4200 6451 1059 13935 234 8Zt Southern Cross Aged Support Services 1800 989 000 1234 8eY 14152 Southern Cross Care Home Care Far North Coast 1800 870 427 1234 8ZeYtR 99 13740 Note: 1. ATSI, Arabic, CALD, LGBTIQ, Pacific Islander 2. Oxygen and Enteral Feeding Supplement 3. ATSI; Includes access to mobility equipment & assistive technology ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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These icons help you find the packages that are most suitable for you.
8
ACT Northern NSW South Western NSW Southern NSW Western NSW
General packages suitable for all eligible clients
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER
PHONE (02)
Home Care Packages Levels
t
Packages for people who live in rural, remote or isolated areas
g
R
Packages for Veterans
Home Care Packages Supplement
Cross Care Home Care Lower Hunter 1800 870 427 1234 8ZeYtR Southern Cross Care Home Care Nepean 1800 870 427 1234 8ZeYtR Southern Cross Care Home Care Northern 1800 870 427 1234 8ZeYtR Southern Cross Care Home Care Southern 1800 870 427 1234 8ZeYR Southern Southern Cross Care Home Care Western 1800 870 427 1234 8ZeYtR Southern Cross Care Home Services 1800 870 427 1234 8Z Southern Highlands Home Care (SHHC) 4861 1329 1234 8 St Andrew's Village 6686 1500 1234 8ZetRg St Carthage's Community Care 0000 1234 8g St Sergius Day Centre/Social Support/Transport/Home Care Pkgs 6620 9727 9844 1234 8Zeg St. Basil's In Home Care 9784 3280 1234 8ZeYg Start Nursing Services 8883 3207 1234 8ZeYRg Summa Care NSW/ACT 1800 226 342 1234 8ZeYtR Sunrise Supported Tuncurry Home Care Services 5528 5001 1234 8ZeYtR Tablelands CommunityLivingSupport 6778 6350 1234 8Zetg Tenterfield Total Care The Benevolent Society - Home Care Pkgs - New England/Tamworth 180067362364947762 1234 8Z 1234 8ZeYtg The Co-operative Life 9698 7194 234 8g The Cooperative Life 9698 7194 234 8Z The Salvation Army Community Care (ACT) 6270 3126 1234 8ZeR The Salvation Army Community Care (NSW) 1300 111 227 1234 8ZeR Tottenham Multi Purpose Service 6891 6200 12 8t Tullamore Multi Purpose Service 6892 6400 12 8t Uniting AgeWell Loddon Mallee North Home Care 03 4026 7000 1234 8ZeYtR Uniting Domestic Assistance NSW & ACT 1800 864 846 1234 8 Uniting Home and Community Care ACT 1800 864 846 1234 8ZeYtR Home and Community Care NSW 1800 864 846 1234 8ZeYtR Uniting Seniors Gym 1800 864 846 1234 8 Uniting Veterans' Home Care and Nursing NSW & ACT 1800 864 846 1234 8Z Uniting West Home Care Services 6361 3322 1234 8ZtR UPAUPA Central Dubbo Home Care Services 5852 4753 1234 8Zt UPA Newcastle Care Services 4965 2200 1234 8 UPA North CoastHome 1300 026 594 1234 8ZeYR UPA Riverina MurrayHomeHomeCareCareServicesServices 6057 7250 1234 8Zt UPA Sydney Home Care Services 8197 9306 1234 8ZeR UPA Wagga Wagga Home Care Services 6921 3219 1234 8Z Note: 1. Greek; Includes services for homeless clients in ACT 2. Fee for service available
Notes
Cultural Environment
DPS Web Advert Page ID 99 38660 99 38659 99 38657 99 38656 99 38655 99 21527 38449
ATSI, LGBTIQ
13751
Italian
13934
CALD, NESB
22027
Note 1
21537
CALD
38518 38289 18996
ATSI
13928 21579
ATSI, CALD
20769
CALD, LGBTIQ
38414 21047 62 62193
Note 2
62 38376 18850 18849 17630 3 61704 3 61690 3 61691 3 61705 3 61702
STRC program available 14155 19563 21249 13994 13894 19565 20771
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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These icons help you find the packages that are most suitable for you.
8
ACT Northern NSW South Western NSW Southern NSW Western NSW
General packages suitable for all eligible clients
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER
Lachlan Community Care Upper Multi Purpose Service Urbenville Home Care Services Regional Northern NSW VMCH Albion Park Rail Warrigal Warrigal Services Queanbeyan Warrigal Home Home Services Southern Highlands Warrumbungle Care Coolah Warrumbungle Community Wenonah LodgeCommunity Care Coonabarabran Wesley Mission Far North Coast Wesley Mission Home Care Illawarra Whiddon Central West Community Care Whiddon Far North Coast Community Care Whiddon Hunter Community Care Whiddon Kyogle Whiddon Mid North Coast Community Care Whiddon New England Community Care Whiddon Tweed Heads Community Care Yarrabee Community Aged Care Yass Valley Aged Care Yeoval Aged Care Note: 1. Dutch, Italian, Macedonian
Home Care Packages Levels
6634 1600 1300 698 624 1800 927 744 1800 927 744 1800 927 744 6378 5130 6849 2200 6374 2088 6588 1745 8522 2200 1300 738 388 1300 738 388 1300 738 388 1300 738 388 1300 738 388 1300 738 388 1300 738 388 6686 9855 6226 2030 5852 4600
R
Packages for Veterans
Home Care Packages Supplement
Notes
PHONE (02)
4832 2399
t
Packages for people who live in rural, remote or isolated areas
1234 1 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234
g
Cultural Environment
DPS Web Advert Page ID
8ZeYtR 8 8ZeYtRg ATSI, CALD Note 1 8eg 8Zet 8Zet 8ZetR 8ZetR 8Zet 8ZetR 8et 8t 8t 8t 8t 8t 8t LGBTIQ 8g ATSI 8etg 8Z Fee for service available 8Zt
38496 13356 19318 13664 13782 13783 21647 21609 13078 13991 22169 14228 13828 13728 13965 13070 14284 20142 18892 13381 13098
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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Culturally Appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services
The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race, or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding, or heightened understanding of the special needs of the cultural group.
Cultural Group African
Aged Care Home Name Bupa St Ives
Cultural Group CALD
Aged Care Home Name Aurrum Aged Care Erina
Arabic
Belmore Place Care Community
Lakemba 0409 573 394 14320
CALD
Aurrum Aged Care Kincumber
Kincumber 0417 335 622 13085
Arabic
Bupa Greenacre
Greenacre 1800 718 348 14306
CALD
Aurrum Aged Care Norah Head
Norah Head 0417 335 622 13686
Arabic
Canterbury Place Care Community
Campsie 0409 573 394 14266
CALD
Aurrum Aged Care Terrigal Drive
Arabic
Hall & Prior Fairfield Nursing Home
Fairfield 9728 1144 13227
CALD
Aurrum Wyoming
Arabic
Hixson Garden Aged Care
Bankstown 9791 9609 20108
CALD
Bankstown Terrace Care Community
Bankstown 0409 573 394 22164
Arabic
Maronite Sisters Village Dulwich Hill
Dulwich Hill 9558 2115 18566
CALD
Bathurst Riverview Care Community
Bathurst 0428 419 574 13276
Arabic
Maronite Sisters Village Marrickville
Marrickville 9558 2115 13136
CALD
Belmore Place Care Community
Lakemba 0409 573 394 14320
Arabic
SummitCare Smithfield
Smithfield 9755 7333 13140
CALD
Berkeley Vale Care Community
Berkeley Vale 0408 265 643 13267
Armenian
Alexander Aged Care
Brookvale 9938 1514 13877
CALD
Blacktown Terrace Care Community
Asian
ACDMA Aged Hostel
Canley Vale 9754 1343 13534
CALD
Booroongen Djugun ACF
Asian
Arete Health Care Lansdowne
Cabramatta 9724 3545 12943
CALD
Bossley Parkside Care Community
Asian
CASS Residential Aged Care Facility
Campsie 9789 4587 21065
CALD
Byron Aged Care
Asian
Ferndale Gardens Aged Care Facility
Mortdale 9570 5555 14291
CALD
Cameron Park Care Community
Asian
Heiden Park Lodge
Carramar 8197 9325 13211
CALD
Carino Care at Rockdale
Banksia 9567 5333 13565
Asian
Huntingdon Gardens Aged Care Facility
Bexley 8080 3850 14265
CALD
Chiswick Manor Care Community
Chiswick 0409 573 394 19827
Asian
St George Aged Care Centre
Bexley 8566 1400 13747
CALD
Coffs Harbour Grange Care Community
Assyrian
Bossley Parkside Care Community
Bossley Park 0409 573 394 13261
CALD
Denhams Beach Care Community
Assyrian
SummitCare Smithfield
Smithfield 9755 7333 13140
CALD
Dubbo Homestead Care Community
Assyrian
The Manor Fairfield East
Fairfield East 9724 7377 61628
CALD
Hixson Garden Aged Care
Bankstown 9791 9609 20108
ATSI
Bilyara Hostel
Cowra 6341 1666 13599
CALD
Katoomba Views Care Community
Katoomba 0428 419 574 13278
ATSI
Boggabri John Prior Multi Purpose Serv
Boggabri 6749 7000 14338
CALD
Killara Glades Care Community
ATSI
Booroongen Djugun ACF
Greenhill via Kempsey 6560 2120 13854
CALD
KOPWA
ATSI
Brewarrina Multi Purpose Service
Brewarrina 6830 5000 18847
CALD
Maitland Grange Care Community
Rutherford 0408 265 643 13011
ATSI
Cooee Lodge Hostel
Gilgandra 6817 8744 13600
CALD
Marco Polo Unanderra Care Services
Unanderra 4272 7700 13587
ATSI
Jack Towney Hostel
Gilgandra 6817 8777 13056
CALD
Meadowbank Grove Care Community
West Ryde 0428 419 574 14293
ATSI
Jerilderie Multi Purpose Service
Jerilderie 03 5886 6700 14330
CALD
Murwillumbah Greens Care Com'ty
Murwillumbah 0497 664 171 12999
ATSI
Mareeba Aged Care
Maclean 6645 2966 13007
CALD
Narrabeen Glades Care Community
Warriewood 0428 419 574 13555
ATSI
Rose Mumbler Village
North Nowra 4428 9400 13298
CALD
Narrandera Homestead Care Com'ty
Narrandera 0409 573 394 13896 Narraweena 0428 419 574 13001
DPS Web ID St Ives 1800 718 348 21922 PHONE (02)
DPS Web ID Erina 0417 335 622 13823 PHONE (02)
Erina 0417 335 622 21217 Wyoming 0417 335 622 13851
Blacktown 0429 956 768 21093 Greenhill via Kempsey 6560 2120 13854 Bossley Park 0409 573 394 13261 Byron Bay 6685 6728 13301 Cameron Park 0408 265 643 19826
Coffs Harbour 0497 664 171 18791 Denhams Beach 0409 573 394 13180 Dubbo 0428 419 574 14204
Killara 0408 265 643 13378 Roseville 9412 0284 13524
ATSI
Sapphire Coast Community Aged Care
Bega 6492 7777 13257
CALD
Narraweena Grove Care Community
ATSI
St Andrew's Village
Ballina 6620 5800 13751
CALD
Norah Head Care Community
Toukley 0408 265 643 13142
ATSI
Whiddon Belmont
Belmont 1300 738 388 13963
CALD
Orange Grove Care Community
Orange 0428 419 574 13194
ATSI
Whiddon Bourke
Bourke 1300 738 388 13285
CALD
Portland Tabulam Health Centre
Portland 6359 2666 13369
CALD
Abel Tasman Village
Chester Hill 9645 3388 13214
CALD
Quakers Hillside Care Community
CALD
Adria Care
Stirling 6288 0198 12857
CALD
Raymond Terrace Gardens Care Com'ty Raymond Terrace 0408 265 643 13139
CALD
Anglicare Thomas Street Lodge
Parramatta 1300 111 278 14003
CALD
Rocky Point Residence
CALD
Annandale Grove Care Community
Annandale 0409 573 394 13873
CALD
RSL LifeCare Bill McKenzie Gardens
CALD
Ashfield Terrace Care Community
Ashfield 0409 573 394 13200
CALD
RSL LifeCare Sir Leslie Morshead Manor
CALD
Auburn Glen Care Community
Auburn 0409 573 394 12961
CALD
Rutherford Park Care Community
Quakers Hill 0428 419 574 13567 Beverley Park 7909 0778 20587 Page 1300 232 564 12849 Lyneham 1300 232 564 12845 Rutherford 0408 265 643 20776
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background
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Cultural Group CALD
Aged Care Home Name Shoalhaven Place Care Community
DPS Web ID Bomaderry 0409 573 394 13333
Cultural Group Chinese
Aged Care Home Name Windermere Aged Care Facility
CALD
Southern Cross Care St Francis’ RAC
Plumpton 1800 870 427 13258
Croatian
Adria Care
CALD
Springwood Greens Care Community
Springwood 0428 419 574 13190
Croatian
Cardinal Stepinac Village
CALD
St Simeon Village
Plumpton 9675 3285 12918
Croatian
Heritage Botany
CALD
Stanmore Place Care Community
Stanmore 0409 573 394 13556
Croatian
Mona Vale View Care Community
Mona Vale 0428 419 574 13138
CALD
SummitCare Baulkham Hills
Baulkham Hills 8865 3600 20596
Croatian
St Ezekiel Moreno Nursing Home
Croydon 9747 4277 13872
CALD
SummitCare Liverpool 173
Liverpool 9602 9044 14207
Croatian
St Simeon Village
CALD
SummitCare Penrith
Penrith 4721 2512 12958
Croatian
The Willows Private Nursing Home
CALD
SummitCare Smithfield
Smithfield 9755 7333 13140
Croatian
Warrigal Warilla
Warilla 1800 927 744 13699
CALD
SummitCare St Marys
St Marys 9673 6999 12881
Dutch
Juliana Village
Miranda 9541 3400 13645
CALD
SummitCare Wallsend
Wallsend 4944 1500 18866
Dutch
Warrigal Albion Park Rail
CALD
SummitCare Waverley
Waverley 9387 3872 14054
Estn European Adria Care
CALD
The Royce Manor
PHONE (02)
Penrith 4720 5633 38776
DPS Web ID Summer Hill 9797 7222 13071 PHONE (02)
Stirling 6288 0198 12857 St Johns Park 9823 3855 14260 Botany 9316 9544 13207
Plumpton 9675 3285 12918 Ashfield 9798 6889 13131
Albion Park Rail 1800 927 744 13664 Stirling 6288 0198 12857
Estn European Calvary St Joseph's Retirement Com'ty
Sandgate 1800 222 000 13245
CALD
Tweed River Care Community
Tweed Heads 0497 664 171 18792
Egyptian
Gallipoli Home
CALD
Tweed Valley Care Community
Tweed Heads West 0497 664 171 13087
Estonian
RSL LifeCare Agris Hutrof House
Thirlmere 1300 232 564 13597
CALD
Uniting Mullauna Blacktown
Blacktown 1800 864 846 13222
European
Ainsley Nursing Home
Burwood 9124 9201 13233
CALD
Villaggio Sant' Antonio Res Aged Care
Page 6255 1794 12864
European
Calvary St Joseph's Retirement Com'ty
Sandgate 1800 222 000 13245
CALD
Wahroonga Place Care Community
Wahroonga 0408 265 643 13010
European
Cardinal Stepinac Village
CALD
Whiddon Belmont
Belmont 1300 738 388 13963
European
Catholic Healthcare St Hedwig Village
Blacktown 1800 225 474 13221
CALD
Whiddon Bourke
Mortdale 9570 5555 14291
Auburn 9136 3000 21096
St Johns Park 9823 3855 14260
Bourke 1300 738 388 13285
European
Ferndale Gardens Aged Care Facility
Cambodian Indochinese Aged Care Services
Bonnyrigg 8786 1888 18842
European
Heritage Botany
Botany 9316 9544 13207
Cambodian SummitCare Canley Vale
Canley Vale 9728 1200 14308
European
Jindera Gardens Hostel
Jindera 6026 3799 14329
Chinese
Acacia Centre
Marrickville 9089 8000 13708
European
Marco Polo Unanderra Care Services
Chinese
ACDMA Aged Hostel
Canley Vale 9754 1343 13534
European
Oolong Aged Care
Chinese
Adria Care
Stirling 6288 0198 12857
European
PAC Thornleigh
Chinese
Ainsley Nursing Home
Burwood 9124 9201 13233
European
The Manor Fairfield East
Chinese
Belmore Place Care Community
Lakemba 0409 573 394 14320
Fijian
Rosemore Aged Care
Belmore 9718 6156 13706
Chinese
Bernard Chan Nursing Home
Burwood 8741 0288 13266
Filipino
Arcare Kanwal
Kanwal 1300 272 273 19382
Chinese
Canterbury Place Care Community
Campsie 0409 573 394 14266
Filipino
Belmore Place Care Community
Chinese
CASS Residential Aged Care Facility
Campsie 9789 4587 21065
Filipino
Fairmont Aged Care
Chinese
Castle Hill Aged Care Home
Castle Hill 9680 8330 18888
Filipino
St Ezekiel Moreno Nursing Home
Chinese
Chow Cho-Poon Nursing Home
Earlwood 9559 4088 14224
Filipino
The Willows Private Nursing Home
Chinese
Fairlea @ Harris Park
Harris Park 9637 8480 18512
Filipino
Windermere Aged Care Facility
Chinese
Fairlea @ Penshurst
Penshurst 9570 8912 13126
Fmr Yugoslavian St Simeon Village
Chinese
Fairlea @ Rosehill
Rosehill 9637 8480 13127
German
Adria Care
Chinese
Fairmont Aged Care
Bexley 9567 2279 14288
German
Catholic Healthcare St Hedwig Village
Chinese
Heritage Pennant Hills
Greek
Acacia Centre
Pennant Hills 9875 4811 13870
Unanderra 4272 7700 13587 Howlong 6026 6800 13332 Thornleigh 1800 722 679 14352 Fairfield East 9724 7377 61628
Lakemba 0409 573 394 14320 Bexley 9567 2279 14288 Croydon 9747 4277 13872 Ashfield 9798 6889 13131 Summer Hill 9797 7222 13071 Plumpton 9675 3285 12918 Stirling 6288 0198 12857 Blacktown 1800 225 474 13221 Marrickville 9089 8000 13708
Chinese
Indochinese Aged Care Services
Bonnyrigg 8786 1888 18842
Greek
Ainsley Nursing Home
Chinese
Lucy Chieng Aged Care Centre
Hurstville 8558 8088 19165
Greek
Bupa Bexley
Chinese
PAC Thornleigh
Thornleigh 1800 722 679 14352
Greek
Calvary Brighton-Le-Sands
Chinese
Portland Tabulam Health Centre
Portland 6359 2666 13369
Greek
Canterbury Place Care Community
Chinese
Rosemore Aged Care
Belmore 9718 6156 13706
Greek
Estia Health Bexley
Chinese
SummitCare Canley Vale
Canley Vale 9728 1200 14308
Greek
Estia Health Kogarah
Kogarah 9053 1800 13188
Chinese
The Manor Fairfield East
Fairfield East 9724 7377 61628
Greek
Greek Orthodox Com'ty Home for Aged
Earlwood 9718 7195 13334
Chinese
Uniting Abrina Ashfield
Ashfield 1800 864 846 13235
Greek
Heritage Botany
Chinese
Uniting Quong Tart Ashfield
Ashfield 1800 864 846 18922
Greek
Mona Vale View Care Community
Chinese
Willowood Centre
Chatswood 8644 1400 18210
Greek
Regis Belmore
Burwood 9124 9201 13233 Bexley 1800 718 348 14231 Brighton-Le-Sands 8922 6000 12939 Campsie 0409 573 394 14266 Bexley 8318 1100 13181
Botany 9316 9544 13207 Mona Vale 0428 419 574 13138 Belmore 1300 998 100 13878
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background
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Cultural Group Greek
Aged Care Home Name Rosemore Aged Care
PHONE (02)
DPS Web ID Belmore 9718 6156 13706
Cultural Group LGBTIQ
Aged Care Home Name Marco Polo Unanderra Care Services
Greek
St Ezekiel Moreno Nursing Home
Croydon 9747 4277 13872
LGBTIQ
Mareeba Aged Care
Greek
St George Aged Care Centre
Bexley 8566 1400 13747
LGBTIQ
St Andrew's Village
Ballina 6620 5800 13751
Greek
St. Basil's Kensington
Kensington 9313 7129 13197
LGBTIQ
The Royce Manor
Penrith 4720 5633 38776
Greek
The Willows Private Nursing Home
Greek
Warrigal Warilla
Greek
Willandra Aged Care
Ashfield 9798 6889 13131 Warilla 1800 927 744 13699 Marrickville 9569 4117 13074
Macedonian Carino Care at Rockdale
DPS Web ID Unanderra 4272 7700 13587 PHONE (02)
Maclean 6645 2966 13007
Banksia 9567 5333 13565
Macedonian St George Aged Care Centre Macedonian St Sergius Aged Care
Hungarian St Elizabeth Home
Dean Park 8818 8500 13352
Macedonian St Simeon Village
Burwood 9124 9201 13233
Macedonian Warrigal Albion Park Rail
Bexley 8566 1400 13747 Cabramatta 9727 9844 13220 Plumpton 9675 3285 12918
Indian
Ainsley Nursing Home
Indian
Arcare Kanwal
Kanwal 1300 272 273 19382
Macedonian Warrigal Coniston
Coniston 1800 927 744 14289
Indian
Gallipoli Home
Auburn 9136 3000 21096
Macedonian Warrigal Warilla
Warilla 1800 927 744 13699
Indian
Jesmond Aged Care
Indo-Chinese Indochinese Aged Care Services
Albion Park Rail 1800 927 744 13664
Strathfield 9124 9200 14035
Maltese
St Dominic's Home for the Elderly
Blacktown 9831 2054 13223
Bonnyrigg 8786 1888 18842
NESB
St Simeon Village
Plumpton 9675 3285 12918
Indonesian CASS Residential Aged Care Facility
Campsie 9789 4587 21065
Pakistani
Gallipoli Home
Italian
Ainsley Nursing Home
Burwood 9124 9201 13233
Polish
Ainsley Nursing Home
Burwood 9124 9201 13233
Italian
Bossley Parkside Care Community
Bossley Park 0409 573 394 13261
Polish
Holy Family Services
Marayong 9678 8200 14311
Italian
Carino Care at Russell Lea
Italian
Estia Health Bexley
Italian
Russell Lea 9713 9481 13561
Portuguese Acacia Centre
Auburn 9136 3000 21096
Marrickville 9089 8000 13708
Bexley 8318 1100 13181
Russian
Fairmont Aged Care
Bexley 9567 2279 14288
Ferndale Gardens Aged Care Facility
Mortdale 9570 5555 14291
Russian
St Sergius Aged Care
Cabramatta 9727 9844 13220
Italian
Huntingdon Gardens Aged Care Fac
Bexley 8080 3850 14265
Russian
St Simeon Village
Plumpton 9675 3285 12918
Italian
Lady of Grace Aged Care
Dural 9634 1354 13964
Russian
Strathdale Centre
Strathfield 9764 7800 13593
Italian
Marco Polo Unanderra Care Services
Unanderra 4272 7700 13587
Samoan
Rosemore Aged Care
Belmore 9718 6156 13706
Italian
Narraweena Grove Care Community
Narraweena 0428 419 574 13001
Serbian
St Sergius Aged Care
Cabramatta 9727 9844 13220
Italian
Rosemore Aged Care
Belmore 9718 6156 13706
Serbian
St Simeon Village
Italian
S.Antonio Da Padova Nursing Home
Ryde 9809 2211 13560
Serbian
Warrigal Warilla
Italian
St Ezekiel Moreno Nursing Home
Croydon 9747 4277 13872
Slavic
St Simeon Village
Italian
St Joseph's Nursing Home Lismore
Lismore 6627 9356 12982
South African Bupa St Ives
St Ives 1800 718 348 21922
Italian
St Mary's Villa Concord
Concord 8741 1400 19256
Spanish
Lady of Grace Aged Care
Dural 9634 1354 13964
Italian
St Vincent's Care Services Haberfield
Haberfield 1800 778 767 13456
Spanish
Residential Gardens for Spanish Speaking
Rooty Hill 8887 5555 12914
Italian
SummitCare Smithfield
Smithfield 9755 7333 13140
Spanish
SummitCare Smithfield
Smithfield 9755 7333 13140
Italian
SWIAA Village
Bossley Park 9426 1400 13772
Spanish
The Manor Fairfield East
Fairfield East 9724 7377 61628
Italian
The Willows Private Nursing Home
Ashfield 9798 6889 13131
Sri Lankan
Ainsley Nursing Home
Italian
Uniting Caroona Kalina Goonellabah
Goonellabah 1800 864 846 14257
Sri Lankan
Jesmond Aged Care
Strathfield 9124 9200 14035
Italian
Warrigal Albion Park Rail
Albion Park Rail 1800 927 744 13664
Tongan
Rosemore Aged Care
Belmore 9718 6156 13706
Italian
Warrigal Warilla
Warilla 1800 927 744 13699
Turkish
Gallipoli Home
Auburn 9136 3000 21096
Italian
Willandra Aged Care
Marrickville 9569 4117 13074
Ukrainian
St Sergius Aged Care
Japanese
Willowood Centre
Chatswood 8644 1400 18210
Ukrainian
St Simeon Village
Jewish
Bupa St Ives
Jewish
Montefiore Residential Care Hunters Hill
Jewish
Montefiore Res Care Randwick
Randwick 8345 9135 18212
Vietnamese CASS Residential Aged Care Facility
Campsie 9789 4587 21065
Jewish
Montefiore Residential Care Woollahra Manor Woollahra 8345 9135 13032
Vietnamese Hall & Prior Fairfield Nursing Home
Fairfield 9728 1144 13227
Korean
Belmore Place Care Community
Lakemba 0409 573 394 14320
Vietnamese Indochinese Aged Care Services
Campsie 0409 573 394 14266
Vietnamese Rosemore Aged Care
Korean
Canterbury Place Care Community
Korean
Strathdale Centre
Korean
Windermere Aged Care Facility
Latin American Residential Gardens for Spanish Speaking Lebanese
Gallipoli Home
St Ives 1800 718 348 21922 Hunters Hill 8345 9135 13838
Plumpton 9675 3285 12918 Warilla 1800 927 744 13699 Plumpton 9675 3285 12918
Burwood 9124 9201 13233
Cabramatta 9727 9844 13220 Plumpton 9675 3285 12918
Vietnamese AVACS Nursing Home
Smithfield 8234 8853 21081
Vietnamese Bupa Greenacre
Greenacre 1800 718 348 14306
Bonnyrigg 8786 1888 18842 Belmore 9718 6156 13706
Strathfield 9764 7800 13593
Vietnamese SummitCare Canley Vale
Canley Vale 9728 1200 14308
Summer Hill 9797 7222 13071
Vietnamese The Manor Fairfield East
Fairfield East 9724 7377 61628
Rooty Hill 8887 5555 12914
Vietnamese Willandra Aged Care
Marrickville 9569 4117 13074
Auburn 9136 3000 21096
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background
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Culturally Appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted
cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all
people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.
Cultural Group African
Service Provider KOPWA Community Services
African
People First Healthcare
Cultural Group ATSI
Service Provider Australian Unity Home Care Service Weja
DPS Web ID 1300 797 606 13976
ATSI
Awabakal Aged Care
1300 174 908 13730
14045
ATSI
BaptistCare At Home ACT
1300 275 227 17218
1800 225 474 13778
ATSI
BBCR Home Care Packages
4422 7422
14130
PHONE (02)
9412 0270
DPS Web ID 19807
03 9402 9533 38676
PHONE (02)
Arabic
Advance Diversity Services Help at Home Services
Arabic
Catholic Healthcare Home Care Services Sydney
Arabic
CORE Community Services
8717 1500
14061
ATSI
Bilyara Hostel
6341 1666
13599
Arabic
Gallipoli Home - Home Care Packages
9136 3009
61991
ATSI
Boggabri John Prior Multi Purpose Service
6749 7000
14338
Arabic
Home Caring
1300 875 377 39049
ATSI
Booroongen Djugun Aged Care Facility
6560 2120
13854
Arabic
IWAA Home Care Services (NSW)
38678
ATSI
Bungree Aboriginal Association HCPs
4350 0100
13890
Arabic
People First Healthcare
03 9402 9533 38676
ATSI
Canowindra Community Care
Arabic
SydWest Multicultural Services Aged Care Services
9621 6633
13981
ATSI
Carexcell Community Care
Arabic
Tripoli & Mena Assoc HCPs and C/wealth Supp Prog
9758 1366
13982
ATSI
Community Interlink Home Care
1300 203 203 18844
Arabic
Wesley Mission Home & Carer Supp Serv North Sydney
9907 1481
13927
ATSI
CÜRA Home Care Packages
07 5527 8011 17404
Arabic
Wesley Mission Home & Carer SS West/SW Sydney
8887 4977
13986
ATSI
Dyirri-Bang-Gu Aboriginal Corp AC Service
6964 0518
13950
Arabic
Your Aged Care at Home
8764 3669
14103
ATSI
Gilgai Aboriginal Home Care Packages
9832 3825
13999
Asian
Australian Chinese Community Assoc Western Centre
9687 8981
18277
ATSI
Glen Innes Severn Council Life Choices
6730 2500
14133
9136 4788
8764 6425
07 5523 0311 13952 6651 1649
18867
Asian
CÜRA Home Care Packages
07 5527 8011 17404
ATSI
GoCo Care
6740 2240
14164
Asian
Home Caring
1300 875 377 39049
ATSI
Goodooga Health Service Community Care
6820 6200
13957
Asian
Northern Settlement Services Multicultural ACS
4969 3399
14154
ATSI
Home Support Services (NSW)
Assyrian
CORE Community Services
8717 1500
14061
ATSI
Illawarra Aboriginal Corporation Home Care
4228 1585
13905
Assyrian
People First Healthcare
03 9402 9533 38676
ATSI
Jack Towney Hostel
6817 8777
13056
ATSI
Adssi In-home Support Home Care Packages
1300 578 478 13889
ATSI
Jerilderie Multi Purpose Service
1800 854 300 21871
03 5886 6700 14330
ATSI
annecto at Home Support ACT
1800 266 328 21545
ATSI
Lifetime Connect Aged Com'ty Wellness Nambucca Vly 6568 2522
ATSI
annecto at Home Support Far West NSW
1800 266 328 21056
ATSI
McLean Care Home & Community Services
ATSI
annecto at Home Support Inner West Sydney
1800 266 328 21546
ATSI
Mercy Health Home Care Canberra
6256 9600
19323
ATSI
annecto at Home Support Mid North Coast
1800 266 328 21547
ATSI
NAC Aged Care Home Support
6226 3799
18278
ATSI
annecto at Home Support Nepean
1800 266 328 21548
ATSI
Our Lady of Consolation Home Care Services
9832 5418
13984
ATSI
annecto at Home Support South East Sydney
1800 266 328 21550
ATSI
People First Healthcare
ATSI
annecto at Home Support South West Sydney
1800 266 328 21551
ATSI
Pinnacle Community Services Temora
1800 266 328 20772
14105
1300 791 660 20483
03 9402 9533 38676 6977 1326
21666
ATSI
annecto at Home Support Western Sydney
ATSI
Rumbalara Positive Ageing & Disability Services
ATSI
Aurora Healthcare - Hunter Nursing
4959 6711
22029
ATSI
Sapphire Coast Community Aged Care
6492 7777
13257
ATSI
Aurora Healthcare - Mayo Home Nursing
6539 0777
18843
ATSI
St Andrew's Village
6620 5800
13751
ATSI
Australian Unity HCS Alleena/Warrambucca
1300 797 606 21063
ATSI
Tablelands Community Support
6778 6350
13928
ATSI
Australian Unity Home Care Service Bundjalung
1300 797 606 13785
ATSI
The Benevolent Society CC S/W Sydney/Sthn Highlands 1800 236 762 20684
ATSI
Australian Unity Home Care Service Daramulen
1300 797 606 20987
ATSI
The Benevolent Society HCP Eastern Suburbs
1800 236 762 18970 1800 236 762 14062
03 5822 2866 17638
ATSI
Australian Unity Home Care Service Far North Coast
1300 160 170 19287
ATSI
The Benevolent Society HCP Hawkesbury/Blue Mtns
ATSI
Australian Unity Home Care Service Hunter Valley
1300 160 170 19849
ATSI
The Benevolent Society HCP New England/Tamworth 1800 236 762 20769
ATSI
Australian Unity HCS Ngangana/Wiradjuri
1300 797 606 22227
ATSI
The Benevolent Society HCP Sthn Sydney/Inner West 1800 236 762 14064
ATSI
Australian Unity Home Care Service Wangary
1300 797 606 13938
ATSI
The Benevolent Society Home Care Packages
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background
1800 236 762 14063
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Cultural Group ATSI
Service Provider VMCH Home Care Services Regional Northern NSW
Cultural Group CALD
Service Provider Northern Settlement Services Multicultural ACS
4969 3399
DPS Web ID 14154
ATSI
Wyanga Aboriginal Aged Care Program
9319 7175
14142
CALD
Our Lady of Consolation Home Care Services
9832 5418
13984
ATSI
Yarrabee Community Aged Care
6686 9855
18892
CALD
PAWA Community Care Home Care Packages
9716 0036
14175
Bengali Bosnian
People First Healthcare
03 9402 9533 38676
CALD
People First Healthcare
CÜRA Home Care Packages
07 5527 8011 17404
CALD
Pinnacle Community Services Temora
6977 1326
21666
Bosnian
Gallipoli Home - Home Care Packages
9136 3009
61991
CALD
St Sergius Day Centre/Social Support/Transport/HCPs
9727 9844
22027
Bosnian
IWAA Home Care Services (NSW)
8764 6425
38678
CALD
St Simeon Healthcare (NSW)
8645 4010
22026
Bosnian
People First Healthcare
03 9402 9533 38676
CALD
Start Nursing Services
8883 3207
38518
Burmese
SydWest Multicultural Services Aged Care Services
CALD
Sydney Multicultural Community Services
9663 3922
14220
CALD
Adssi In-home Support Home Care Packages
1300 578 478 13889
CALD
Anglicare At Home Southern Region
1300 111 278 13230
CALD
SydWest Multicultural Services Aged Care Services
9621 6633
13981
CALD
The Benevolent Society CC Sth West Syd/Sthn Highlands 1800 236 762 20684
CALD
annecto at Home Support ACT
1800 266 328 21545
CALD
The Benevolent Society HCP Eastern Suburbs
1800 236 762 18970
CALD
annecto at Home Support Far West NSW
1800 266 328 21056
CALD
The Benevolent Society HCP Hawkesbury/Blue Mtns
1800 236 762 14062
CALD
annecto at Home Support Inner West Sydney
1800 266 328 21546
CALD
The Benevolent Society HCP New England/Tamworth 1800 236 762 20769
CALD
annecto at Home Support Mid North Coast
1800 266 328 21547
CALD
The Benevolent Society HCPs Sthn Sydney/Inner West 1800 236 762 14064
CALD
annecto at Home Support Nepean
1800 266 328 21548
CALD
The Benevolent Society Home Care Packages
CALD
annecto at Home Support South East Sydney
1800 266 328 21550
CALD
The Co-operative Life
CALD
annecto at Home Support South West Sydney
1800 266 328 21551
CALD
VMCH Home Care Services Regional Northern NSW
CALD
annecto at Home Support Western Sydney
1800 266 328 20772
CALD
Wesley Mission Home Care Inner West Sydney
9641 7088
13931
CALD
Aurora Healthcare - Hunter Nursing
4959 6711
22029
CALD
Your Aged Care at Home
8764 3669
14103
CALD
Aurora Healthcare - Mayo Home Nursing
6539 0777
18843
Chinese
Advance Diversity Services Help at Home Services
9136 4788
14045
CALD
Australian Chinese Community Assoc Western Centre
9687 8981
18277
Chinese
ANHF Home Care Services
9784 0868
19304
4422 7422
DPS Web ID 1300 698 624 19318 PHONE (02)
9621 6633
13981
PHONE (02)
03 9402 9533 38676
1800 236 762 14063 9698 7194
38414
1300 698 624 19318
CALD
BBCR Home Care Packages
14130
Chinese
Australian Chinese Community Assoc City Centre
9281 1377
14143
CALD
Bolton Clarke Central Coast At Home Support
1300 665 444 21320
Chinese
Australian Chinese Community Assoc Northern Centre
9412 3488
22012
CALD
Bolton Clarke Far North Coast (NSW) At Home Support 1300 775 227 21323
Chinese
Australian Chinese Community Assoc Western Centre
9687 8981
18277
CALD
Bolton Clarke Illawarra At Home Support
1300 665 444 21321
Chinese
BaptistCare At Home ACT
CALD
Bolton Clarke Port Macquarie At Home Support
1300 665 444 21322
Chinese
CASS Care
9718 7305
14144
CALD
Bolton Clarke Sydney At Home Support
1300 665 444 19825
Chinese
Community Services #1
6126 4700
38640
CALD
Booroongen Djugun Aged Care Facility
8717 1500
14061
6560 2120
13854
Chinese
CORE Community Services
9750 9344
21476
Chinese
CÜRA Home Care Packages
1300 590 590 13135
Chinese
EACH Community Services
1300 275 227 17218
CALD
Canterbury City Com'ty Centre Home Care Packages
CALD
Carrington Community Care Home Care Packages
CALD
CASS Care
9718 7305
14144
Chinese
Home Caring
CALD
CatholicCare Sydney Home Care Packages
13 18 19
13973
Chinese
KOPWA Community Services
9412 0270
19807
CALD
Community Gateway Wollongong
1300 657 473 13933
Chinese
Northern Settlement Services Multicultural ACS
4969 3399
14154
CALD
CÜRA Home Care Packages
07 5527 8011 17404
Chinese
People First Healthcare
CALD
EACH Home Care Packages (NSW)
1300 003 224 20137
Chinese
Sydney Multicultural Community Services
9663 3922
14220
CALD
Enrich Living Services ACT
1300 202 003 17219
Chinese
Wesley Mission Home & Carer SS West/Sth West Syd
8887 4977
13986
CALD
Focus Connect Multicultural Home Care Packages
4627 1188
14166
Chinese
Wesley Mission Home & Carer Supp Serv Nth Syd
9907 1481
13927
CALD
GWC Community Services Western Sydney
9516 2188
18271
Croatian
Community Services #1
6126 4700
38640
CALD
Home Support Services (NSW)
1800 854 300 21871
Croatian
CÜRA Home Care Packages
07 5527 8011 17404
CALD
IWAA Home Care Services (NSW)
Croatian
People First Healthcare
03 9402 9533 38676
8764 6425
38678
07 5527 8011 17404 9744 8017
14159
1300 875 377 39049
03 9402 9533 38676
CALD
JewishCare (NSW) Home Support Services
Croatian
SydWest Multicultural Services Aged Care Services
CALD
Lifetime Connect Aged Com'ty Wellness Nambucca Vly 6568 2522
14105
Dutch
CÜRA Home Care Packages
07 5527 8011 17404
CALD
MCCI Home & Community Care Services
4229 7566
22014
Dutch
Warrigal Albion Park Rail
1800 927 744 13664
CALD
Multicultural Care Home Care Packages
9718 6199
13895
Estn European CÜRA Home Care Packages
07 5527 8011 17404
CALD
NAC Aged Care Home Support
6226 3799
18278
Estn European JewishCare (NSW) Home Support Services
1300 133 660 14137
1300 133 660 14137
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background
9621 6633
13981
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Cultural Service Group Provider Estn European PAWA Community Care Home Care Packages
233
9716 0036
DPS Web ID 14175
Cultural Service Group Provider Indonesian People First Healthcare
Estn European St Simeon Healthcare (NSW)
8645 4010
22026
Islamic
Gallipoli Home - Home Care Packages
9136 3009
61991
Estn European Your Aged Care at Home
8764 3669
14103
Islamic
IWAA Home Care Services (NSW)
8764 6425
38678
8764 6425
38678
Islamic
People First Healthcare
03 9402 9533 38676
Islamic
Your Aged Care at Home
8764 3669
14103
PHONE (02)
DPS Web ID 03 9402 9533 38676 PHONE (02)
Egyptian
IWAA Home Care Services (NSW)
Egyptian
People First Healthcare
Egyptian
Your Aged Care at Home
8764 3669
14103
Italian
Advance Diversity Services Help at Home Services
9136 4788
14045
European
CORE Community Services
8717 1500
14061
Italian
CatholicCare Sydney Home Care Packages
13 18 19
13973
European
PAWA Community Care Home Care Packages
9716 0036
14175
Italian
CÜRA Home Care Packages
07 5527 8011 17404
Filipino
CÜRA Home Care Packages
07 5527 8011 17404
Italian
Help at Home by Montefiore
1800 251 537 20057 1300 875 377 39049
03 9402 9533 38676
Filipino
Northern Settlement Services Multicultural ACS
4969 3399
14154
Italian
Home Caring
Filipino
SydWest Multicultural Services Aged Care Services
9621 6633
13981
Italian
KOPWA Community Services
9412 0270
19807
07 5527 8011 17404
Italian
Northern Settlement Services Multicultural ACS
4969 3399
14154
18843
Italian
People First Healthcare
07 5527 8011 17404
Italian
St Carthage's Community Care
6620 0000
13934
9663 3922
14220
Fmr Yugoslavian CÜRA Home Care Packages French
Aurora Healthcare - Mayo Home Nursing
French
CÜRA Home Care Packages
French
Northern Settlement Services Multicultural ACS
4969 3399
14154
Italian
Sydney Multicultural Community Services
German
Aurora Healthcare - Mayo Home Nursing
6539 0777
18843
Italian
Warrigal Albion Park Rail
German
CÜRA Home Care Packages
Greek
Advance Diversity Services Help at Home Services
Greek
CÜRA Home Care Packages
Greek
GWC Community Services Hunter
9516 2188
Greek
GWC Community Services Illawarra
Greek
GWC Community Serv Inner West, Nth & Sth East Syd
6539 0777
03 9402 9533 38676
1800 927 744 13664
Italian
Wesley Mission Home & Carer SS West/Sth West Syd
8887 4977
13986
Italian
Wesley Mission Home & Carer Supp Serv North Syd
9907 1481
13927
Japanese
CÜRA Home Care Packages
07 5527 8011 17404
21215
Jewish
Help at Home by Montefiore
1800 251 537 20057
9516 2188
18272
Jewish
JewishCare (NSW) Home Support Services
1300 133 660 14137
9516 2188
14145
Korean
Australian Chinese Community Assoc City Centre
07 5527 8011 17404 9136 4788
14045
07 5527 8011 17404
9281 1377
14143
Greek
GWC Community Services South Western Sydney
9516 2188
21213
Korean
Australian Chinese Community Assoc Northern Centre
9412 3488
22012
Greek
GWC Community Services Western Sydney
9516 2188
18271
Korean
CASS Care
9718 7305
14144
Greek
Home Caring
1300 875 377 39049
Korean
CÜRA Home Care Packages
Greek
People First Healthcare
03 9402 9533 38676
Latin American CÜRA Home Care Packages
Greek
St. Basil's In Home Care
9784 3280
21537
Latvian
Your Aged Care at Home
8764 3669
14103
Greek
Wesley Mission Home & Carer SS West/Sth West Syd
8887 4977
13986
Lebanese
CORE Community Services
8717 1500
14061
Greek
Wesley Mission Home & Carer Supp Serv North Syd
9907 1481
13927
Lebanese
IWAA Home Care Services (NSW)
8764 6425
38678
1300 875 377 39049
Lebanese
People First Healthcare
Lebanese
Your Aged Care at Home
LGBTIQ
Adssi In-home Support Home Care Packages
1300 578 478 13889
13981
LGBTIQ
annecto at Home Support ACT
1800 266 328 21545
07 5527 8011 17404 07 5527 8011 17404
Hindi
Home Caring
Hindi
Northern Settlement Services Multicultural ACS
Hindi
People First Healthcare
Hindi
SydWest Multicultural Services Aged Care Services
Hungarian
CÜRA Home Care Packages
07 5527 8011 17404
LGBTIQ
annecto at Home Support Far West NSW
1800 266 328 21056
Hungarian
Help at Home by Montefiore
1800 251 537 20057
LGBTIQ
annecto at Home Support Inner West Sydney
1800 266 328 21546
Hungarian
JewishCare (NSW) Home Support Services
1300 133 660 14137
LGBTIQ
annecto at Home Support Mid North Coast
1800 266 328 21547
Indian
Home Caring
1300 875 377 39049
LGBTIQ
annecto at Home Support Nepean
1800 266 328 21548
Indian
Northern Settlement Services Multicultural ACS
14154
LGBTIQ
annecto at Home Support South East Sydney
1800 266 328 21550
Indian
People First Healthcare
03 9402 9533 38676
LGBTIQ
annecto at Home Support South West Sydney
1800 266 328 21551
Indian
Wesley Mission Home & Carer SS West/Sth West Syd
8887 4977
13986
LGBTIQ
annecto at Home Support Western Sydney
1800 266 328 20772
Indian
Wesley Mission Home & Carer Supp Serv North Syd
9907 1481
13927
LGBTIQ
Australian Chinese Community Assoc City Centre
9281 1377
4969 3399
14154
03 9402 9533 38676 9621 6633
4969 3399
03 9402 9533 38676 8764 3669
14103
14143
9281 1377
14143
LGBTIQ
Australian Chinese Community Assoc Northern Centre
9412 3488
22012
Indo-Chinese Australian Chinese Community Assoc Northern Centre 9412 3488
22012
LGBTIQ
Australian Chinese Community Assoc Western Centre
9687 8981
18277
Indo-Chinese Australian Chinese Community Assoc Western Centre
9687 8981
18277
LGBTIQ
BBCR Home Care Packages
4422 7422
14130
Indo-Chinese CASS Care
9718 7305
14144
LGBTIQ
Bolton Clarke Central Coast At Home Support
Indo-Chinese EACH Community Services
9744 8017
14159
LGBTIQ
Bolton Clarke Far North Coast (NSW) At Home Support 1300 775 227 21323
Indo-Chinese Australian Chinese Community Assoc City Centre
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background
1300 665 444 21320
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Cultural Group LGBTIQ
Service Provider Bolton Clarke Illawarra At Home Support
DPS Web ID 1300 665 444 21321
Cultural Group Polish
Service Provider PAWA Community Care Home Care Packages
9716 0036
DPS Web ID 14175
LGBTIQ
Bolton Clarke Port Macquarie At Home Support
1300 665 444 21322
Polish
SydWest Multicultural Services Aged Care Services
9621 6633
13981
LGBTIQ
Bolton Clarke Sydney At Home Support
1300 665 444 19825
Russian
Advance Diversity Services Help at Home Services
9136 4788
14045
LGBTIQ
CÜRA Home Care Packages
07 5527 8011 17404
Russian
Catholic Healthcare Home Care Services Sydney
1800 225 474 13778
LGBTIQ
KOPWA Community Services
9412 0270
19807
Russian
CÜRA Home Care Packages
07 5527 8011 17404
LGBTIQ
Lifetime Connect Aged Com'ty Wellness Nambucca Vly
6568 2522
14105
Russian
Help at Home by Montefiore
1800 251 537 20057
LGBTIQ
MCCI Home & Community Care Services
4229 7566
22014
Russian
JewishCare (NSW) Home Support Services
1300 133 660 14137
LGBTIQ
Mercy Services Home Care Packages
4962 6680
14171
Russian
Northern Settlement Services Multicultural ACS
PHONE (02)
PHONE (02)
4969 3399
14154
LGBTIQ
NAC Aged Care Home Support
6226 3799
18278
Russian
St Simeon Healthcare (NSW)
8645 4010
22026
LGBTIQ
Northern Settlement Services Multicultural ACS
4969 3399
14154
Samoan
Northern Settlement Services Multicultural ACS
4969 3399
14154
LGBTIQ
People First Healthcare
03 9402 9533 38676
Serbian
CÜRA Home Care Packages
07 5527 8011 17404
LGBTIQ
Pinnacle Community Services Temora
6977 1326
21666
Singaporean CÜRA Home Care Packages
07 5527 8011 17404
LGBTIQ
St Andrew's Village
6620 5800
13751
Singaporean People First Healthcare
03 9402 9533 38676
LGBTIQ
Sydney Multicultural Community Services
9663 3922
14220
Slavic
PAWA Community Care Home Care Packages
9698 7194
38414
Slavic
St Simeon Healthcare (NSW)
LGBTIQ
The Co-operative Life
LGBTIQ
Whiddon Tweed Heads Community Care
Macedonian Advance Diversity Services Help at Home Services
1300 738 388 20142 9136 4788
14045
South African IWAA Home Care Services (NSW) South African People First Healthcare
9716 0036
14175
8645 4010
22026
8764 6425
38678
03 9402 9533 38676
Macedonian CÜRA Home Care Packages
07 5527 8011 17404
South Asian SydWest Multicultural Services Aged Care Services
9621 6633
13981
Macedonian People First Healthcare
03 9402 9533 38676
South Asian Wesley Mission Home & Carer Supp Serv North Syd
9907 1481
13927
Spanish
9136 4788
14045
6126 4700
38640
Macedonian St Simeon Healthcare (NSW)
8645 4010
22026
Advance Diversity Services Help at Home Services
Macedonian Warrigal Albion Park Rail
1800 927 744 13664
Spanish
Community Services #1
Malaysian
People First Healthcare
03 9402 9533 38676
Spanish
CÜRA Home Care Packages
Maltese
Advance Diversity Services Help at Home Services
14045
Spanish
Northern Settlement Services Multicultural ACS
4969 3399
14154
Maltese
People First Healthcare
03 9402 9533 38676
Spanish
Sydney Multicultural Community Services
9663 3922
14220
Maltese
SydWest Multicultural Services Aged Care Services
Sri Lankan
People First Healthcare
03 9402 9533 38676
Muslim
BaptistCare At Home ACT
Tamil
People First Healthcare
03 9402 9533 38676
9136 4788 9621 6633
13981
1300 275 227 17218
07 5527 8011 17404
Muslim
CORE Community Services
8717 1500
14061
Tamil
SydWest Multicultural Services Aged Care Services
9621 6633
13981
Muslim
Gallipoli Home - Home Care Packages
9136 3009
61991
Thai
CORE Community Services
8717 1500
14061
Muslim
IWAA Home Care Services (NSW)
8764 6425
38678
Thai
People First Healthcare
Muslim
People First Healthcare
Tongan
Northern Settlement Services Multicultural ACS
4969 3399
14154
Muslim
Your Aged Care at Home
Turkish
Gallipoli Home - Home Care Packages
9136 3009
61991
8764 6425
38678
03 9402 9533 38676 8764 3669
14103
NESB
annecto at Home Support ACT
Turkish
IWAA Home Care Services (NSW)
NESB
Better Connected Community Services HCPs
9024 5500
20465
Turkish
People First Healthcare
NESB
CatholicCare Wollongong Your Life Your Way
4254 9342
13903
Ukrainian
St Simeon Healthcare (NSW)
NESB
CÜRA Home Care Packages
NESB
Multicultural Care Home Care Packages
9718 6199
NESB
Northern Settlement Services Multicultural ACS
4969 3399
1800 266 328 21545
03 9402 9533 38676
03 9402 9533 38676 8645 4010
22026
Vietnamese ANHF Home Care Services
9784 0868
19304
13895
Vietnamese Australian Chinese Community Assoc Western Ctr
9687 8981
18277
14154
Vietnamese BaptistCare At Home ACT
07 5527 8011 17404
1300 275 227 17218
NESB
Pinnacle Community Services Temora
6977 1326
21666
Vietnamese CASS Care
9718 7305
14144
NESB
St Sergius Day Centre/Social Support/Transport/HCPs
9727 9844
22027
Vietnamese CatholicCare Sydney Home Care Packages
13 18 19
13973
NESB
St Simeon Healthcare (NSW)
8645 4010
22026
Vietnamese CORE Community Services
8717 1500
14061
NESB
Your Aged Care at Home
8764 3669
14103
Vietnamese EACH Community Services
9744 8017
14159
Nthn European CÜRA Home Care Packages
07 5527 8011 17404
Vietnamese Home Caring
Pacific Islander CÜRA Home Care Packages
07 5527 8011 17404
Vietnamese Northern Settlement Services Multicultural ACS
Pacific Islander People First Healthcare
03 9402 9533 38676
Vietnamese People First Healthcare
Pacific Islander Your Aged Care at Home
8764 3669
14103
Polish
CÜRA Home Care Packages
07 5527 8011 17404
Polish
Help at Home by Montefiore
1800 251 537 20057
1300 875 377 39049 4969 3399
14154
03 9402 9533 38676
Vietnamese Wesley Mission Home & Carer Supp Serv North Syd
9907 1481
13927
Vietnamese Your Aged Care at Home
8764 3669
14103
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background
PB
AgedCareGuide.com.au
See Definition of Terms pages 146 -147
PHONE (02)
24/7 Disability and Community Care Services
0497 700 247
365 Care
1300 365 248
3Bridges Community Home Care Packages
1300 327 434
A.C.T. Occupational Therapy
0422 760 092
ADS Home Care Services
8677 0093
Adssi In-home Support Home Care Packages
1300 578 478
Adssi In-home Support Home Maint/Mods
1300 578 478
Advance Diversity Services Help at Home Services
9136 4788
Advance Diversity Services Multicultural Day Care
9567 2133
Adventist Senior Living Home Care Services
4977 0004
Albury Wodonga Health District Nursing Serv Albury 6051 7408 All Parental Care Australia
9520 2966
Allawah Lodge Aged Care Facility
6927 3521
allcare
1300 377 074
Alliance Community (NSW)
1300 769 155
Alternative Answers
0414 608 341
Anglicare At Home Southern Region
1300 111 278
Anglicare At Home Sydney Metropolitan Region
1300 111 278
annecto My Support NSW-ACT
1800 266 328
Ascent Community Care
6778 3503
Athena Nursing Care
0416 439 554
Attune Hearing (NSW, QLD, VIC, SA & WA)
1300 736 702
Aurora Healthcare - Hunter Nursing
4959 6711
Aurora Healthcare - Mayo Home Nursing
6539 0777
AusCare Home & Community Care
1300 455 322
AusCare Home & Community Care
1300 455 322
Australian Red Cross Aged Care Services ACT
6234 7660
Australian Red Cross Social Support Program NSW 9229 4111 Australian Unity Home Care Services
1300 160 170
Awabakal Aged Care
1300 174 908
Banksia Villages
4471 6091
Bankstown City AC Georges River Home Serv
8717 0199
Bankstown City Aged Care Home Based Services
8717 0180
Bannister In Home Care (NSW)
1300 368 991
BaptistCare At Home ACT
1300 275 227
BaptistCare At Home NSW
1300 275 227
BaptistCare Home Modifications & Maintenance
1300 275 227
BBCR Brokerage / Private Care Services
4422 7422
BBCR Home Maintenance Program
4443 7681
BBCR In Home Care Services
4443 3434
CHS
In Home Care Services
PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al
NSW & ACT 2022
Notes
235
DPS Web Advert Page ID 40770
9 9 9 999 9 999999999999 99 99 999999999 9 24 99 99999 99 999 99 999999 9 999 Note 1 9 9 9 99 99 9 999 Note 2 9 9 99 9 9 9 999 9 999 9 9 99 99 9999 999 99 9 99999 999 Includes meal delivery 35 99 99 99999 999 99 9 9 9 9 IFC-1, 5, 29, 61 99 999999999999 Note 3 IFC-1, 5, 29, 61 99 999999999999 Note 4 9 99999 999999999 9 99 999 9 99 99 99999 9 99 999 99999999 99 999999999999 9 99 999999999 9 99 999999999 9 9 99 Note 5 99 9 Note 6 30 99 999999 99 99 99 99 999 99 99 99 99999 999 99 99 999 99999 9 9 999 999999999 9 99999 999 110 9 999999999999999 110 9 999999999999999 110 Services exclude gardening 9 9 99 99 99 99999 9 9 9 99 Flexible respite available
Note: 1. Includes mobility equipment & assistive technology 2. Includes services for clients with disabilities 3. CALD; Services for dementia/complex needs and support for carers
21850 20764 40001 38978 13889 37103 14045 21731 38480 22247 19266 13305 62018 18529 40950 13230 14097 21549 21597 61783 40084 22029 18843 38987 38987 22203 38812 20189 13730 13868 21057 14095 20709 17218 13893 38014 19301 19303 62068
4. Services for dementia/complex needs and support for carers 5. Includes meal delivery service & daily telephone support through Telecross 6. Services provided as daily telephone support through Telecross
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide
In Home Care Services
Notes
DPS Web Advert Page ID 21633
PHONE (02)
CHS
See Definition of Terms pages 146 -147
NSW & ACT 2022
PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al
236
Bega Valley Meals on Wheels
6492 4146
Belong Blue Mountains Katoomba N/hood Ctr
4782 1117
9 99 9 999 99 9 99 9 999 Includes home modification services 99 9 99 999 9 9 99 99 Note 1 9 99 999 99999 99 9 99 9 99 9 999 9999 999 99 99 999999999 9 999 9999 999 9 999999999999 9 999999999999 9 999999999999 9 99 999999999 9 99 99 9 999 99 999999 9 999 Includes meal delivery 9 9999999 999 999 Includes overnight services 99 999999999999 9 99 999 9 999 Note 2 99999 99 9 999 9 99999 999999999 9 999 9 999 Note 3 9 9 99 999 Note 4 99 99 99 Note 5 117 99 99 99999 999 117 99 99 99999 999 117 99 99 99999 999 117 99 99 9999 9 9 117 99 99 999999999 117 9 9 9 9 9 99 99 999999999 99 99 999999999 9 99 9 99 9 9 9 9999 999 9 9 9999 999 Services for disability clients available 9 9 9 9999 99 9 999 9999 99 9 99 99 99999 99 9 9 9 9999
Belong Blue Mountains Lwr Mountains N/hood Ctr 4739 1164 Belong Blue Mountains Mid Mountains N/hood Ctr 4759 2592 Benhome Home Care Services
1800 181 959
Berrigan District Home & Community Support Serv 03 5883 2044 Best Practice Nursing Agency
1300 687 733
Better Connected Com'ty Services Home Care Pkgs 9024 5500 Better In-Home Care
9051 1000
Better Living Home Care Packages (ACT)
1300 307 344
Better Living Home Care Packages (NSW)
1300 307 344
Bilyara Hostel
6341 1666
Biripi Aboriginal Aged & Community Care
6550 0788
Bland Home & Community Care Services
6979 0287
Blue Haven In Home Care
4203 4055
Bolton Clarke At Home Support (NSW)
1300 665 444
Bolton Clarke Gold Coast/Tweed Heads At Home Supp 1300 221 122 Booroongen Djugun Aged Care Facility
6560 2103
Bower YNA
9222 9638
Braithwaite Speech & Learning Clinic
9797 1880
Bundaleer Care Services
6585 2811
Bungree Aboriginal Assoc Home Care Packages
4350 0100
Byron Shire Respite Service
6685 1921
Cabonne Shire Council Home & Community Care
6344 1199
Calvary Community Care ACT
1300 660 022
Calvary Community Care Hunter
1300 660 022
Calvary Community Care Manning Taree
1300 660 022
Calvary Community Care Riverina
1300 660 022
Calvary Community Care Sydney
1300 660 022
Calvary Home Maintenance & Modifications
1300 660 022
Canterbury City Com'ty Centre Home Care Pkgs
9750 9344
Care Connect NSW
1800 692 464
Care Connect QLD
1800 692 464
Care For Family
9343 0880
Care Next Door
9666 7930
Care1
1300 422 731
Carehaven Services ACT
0406 357 790
Carehaven Services NSW
0406 746 458
Careseekers
1300 765 465
Carrathool Shire Council Multi Service Outlet
6961 7600
Note: 1. Includes services for disabled clients and their carers 2. Includes meal delivery service & outreach food programs for ATSI clients 3. Includes access to equipment/assistive technology & specialised transport service for ATSI clients
21658 38509 38508 13529 21634 38440 20465 22006 38353 22198 13599 13995 13998 13904 20768 18364 13854 19241 19572 14340 13890 21588 21635 18538 13731 13996 18537 18129 37128 21476 17997 18033 61642 19299 19252 38541 38542 21553 21626
4. Includes services for carers of clients with disabilities 5. Includes meal delivery & community transport services
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
See Definition of Terms pages 146 -147
PHONE (02)
Carrington Community Care CASS Residential Aged Care Facility Catholic Healthcare Home Care Services
1300 590 590 9789 4587 1800 225 474
Catholic Healthcare Home Care Serv Sthn Highlands 1800 225 474 Catholic Healthcare Respite & Social Supp Serv
1800 225 474
CatholicCare Sydney Home Support Services
13 18 19
CatholicCare Wollongong Your Life Your Way
4254 9342
CCA NSW
9858 3222
CCNB
1300 002 262
Centralis Home Care
8315 2811
City of Parramatta Council Community Care Serv
9806 5121
Claro Aged Care & Disability Services (VIC)
1300 303 770
Co.As.It. Home Care Packages (NSW)
9564 0744
COA Sydney Home Support Services
9389 0035
Coast Community Connections
4343 1888
Communities@Work Seniors/Community Transport 6293 6500 Community Care Options
6650 2000
Community Connect Transport
9490 9500
Community Gateway Kempsey
1300 657 473
Community Gateway Nowra
1300 657 473
Community Gateway Wollongong
1300 657 473
Community Options - C/wealth Home Supp Prog
6295 8800
Community Services #1
6126 4700
ConnectAbility Australia - ACS - Senior Solutions
4962 1000
Cooma Challenge Home Support Services
6452 2156
CORE Community Services
8717 1500
COTA Home Maintenance Service
1300 658 842
CPL Aged Care Services NSW
1800 275 753
Cranbrook at Home Crowley Care
9458 9950 1300 139 099
Crows Nest Centre
9439 5122
Cumberland City Cnl Seniors & Disability Serv
8757 9041
CÜRA Home Care Packages
07 5527 8011
Deaf Services and the Deaf Society
07 3892 8500
Dementia & Aged Care Services - Central Coast
1800 322 767
Dementia & Aged Care Serv Southern Highlands
1800 322 767
Dementia Australia NSW
9805 0100
Dungog & District Neighbourcare
4992 3348
EACH Community Services
9744 8017
Note: 1. 2. 3. 4.
CHS
In Home Care Services
PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al
NSW & ACT 2022
99 9 99 99 99 99 99 9 99 9 9 9 9 9 99 9 99 99 99 99 99 99 99 99 99 99 9 99 9 99 9 99 99 9 9 9 99 9
Services for hoarding clients; mental health respite for carers Transport only available if part of social support services Includes meal delivery services & services for multicultural clients Includes services for financially disadvantaged & CALD clients; 24 hour care also available
Notes 999 Flexible Respite
237
DPS Web Advert Page ID 13135
99 999 9 9 99 9 9 26, 69 99 999 9 999 26, 69 99 999 9 999 Note 1 26, 69 99 999 9 999 Note 2 999999999999 999999999999 9 99 Note 3 99 99999 999 23 99 9999 999 99 9 Includes meal delivery services 9 999 9 999 Note 4 99 999 9 999 99 9 9 99 Note 5 99 999 9 999 Includes home modification services 99 9 99 99 9 999 9 999 9 Note 6 99 999 9 999 99 999 9 999 99 999 9 999 99 99 99 99 99 999 99 99 9 99 9 99 9 9 9 99 99 999 9 999 Includes home modification services 136 9 99 99 9 999 90 999999999999 999999999 999 9 9 99 Includes meal delivery service 9 99 Note 7 99 999 9 999 999999 9 99 9 99 9 99 99 99 9 99 9 99 99 999999999 99 999 9 999
21065 19320 19856 19273 21571 13903 38872 14149 61799 21589 22122 13971 38434 13886 21662 14161 38417 13924 22013 13933 38976 38640 21665 21636 14061 37738 21587 21506 14223 38420 21677 17404 44326 61899 61901 14042 13929 14159
5. Includes meal delivery & home modifications services 6. Services for older frail clients or younger clients with a disability & their carers 7. Includes programs for frail aged/disabled/ATSI clients & their carers; meal delivery & transport services available for CALD clients
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide
See Definition of Terms pages 146 -147
PHONE (02)
Empower Healthcare
03 9583 1364
Encara
1300 761 965
Enrich Living Services ACT
1300 202 003
Enrich Living Services NSW
1300 202 003
Envigor Home Care
1300 368 446
Eremea
1300 118 880
Eurobodalla Meals on Wheels & Out and About Serv 4474 4464 Feros Care Home Care NSW
1300 763 583
First Call Nursing
9600 6612
Focus Connect Multicultural Home Care Packages
4627 1188
Forbes & District Meals On Wheels
6851 4204
Forbes Shire Council Home & Community Care
6852 4388
GHA@Home
1300 204 876
Gilgai Aboriginal Home Care Packages
9832 3825
Gilgandra Shire Council Community Care Services
6817 8750
Glen Innes Severn Council Life Choices Supp Serv
6730 2500
GoCo Care
6740 2240
Goodwin Home Care
6175 5650
Goulburn Mulwaree Cnl Respite & Social Supp
4823 4498
Griffith Meals on Wheels
6962 9997
HammondCare At Home ACT
1800 826 166
HammondCare At Home Blue Mountains
1800 826 166
HammondCare At Home Central Coast
1800 826 166
HammondCare At Home Central West/Mudgee
1800 826 166
HammondCare At Home Far West
1800 826 166
HammondCare At Home Hunter
1800 826 166
HammondCare At Home Illawarra
1800 826 166
HammondCare At Home Kyogle
1800 826 166
HammondCare At Home Merimbula
1800 826 166
HammondCare At Home Northern Sydney
1800 826 166
HammondCare At Home Port Macquarie
1800 826 166
HammondCare At Home Scone
1800 826 166
HammondCare At Home Shoalhaven
1800 826 166
HammondCare At Home South Coast
1800 826 166
HammondCare At Home South East Sydney
1800 826 166
HammondCare At Home South West Sydney
1800 826 166
HammondCare At Home Western Sydney
1800 826 166
Happy Living Home Care Packages
1300 911 728
HCA Home NSW
1300 422 111
Note: 1. Access to mobility equipment & assistive technology 2. Home modification services 3. Priority to ATSI clients in Western Sydney/Nepean areas
NSW & ACT 2022
PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al
In Home Care Services
CHS
238
Notes
DPS Web Advert Page ID 55321
9 9 999999999999999 999999999999999 9 99 99999 999 Note 1 99 99 999999999 Overnight respite available 9 9 9 99 99999999 999 99 9999 999 9 99 99 9 999 9 9 9 99 999 9 999 Note 2 9 999999999999 9 99 999 9 999 Note 3 99 9 99 Note 4 99 99 999999999 9 99 999 9 999 Note 5 99 99 999 99999 Note 6 9 9 99 Service does not include shopping 9 9 99 99 999 9 9 9 99 99 999 9 9 9 99 99 999 9 9 9 99 99 999 9 9 9 99 99 999 9 9 9 99 99 999 9 9 9 99 99 999 9 9 9 99 99 999 9 9 9 99 99 999 9 9 9 99 999999 9 9 9 99 99 999 999 99 99 999 9 9 9 99 99 999 9 9 9 99 99 999 9 9 9 99 99 999 9 9 9 99 99 999 9 9 9 99 99 999 9 9 9 999999 99 99 9 99 99999999
49136 17219 20862 20627 20759 22037 22289 21574 14166 38757 38758 38424 13999 38493 14133 14164 17221 22036 38433 22016 38401 14092 18596 22017 14093 14091 38402 22053 14136 38403 22022 18597 21309 18598 14094 21029 62822 22391
4. Meal delivery & community transport; access to mobility equipment/assistive technology 5. Meal delivery & community transport services 6. Services for clients in ACT, South Coast (NSW) and Southern Highlands (NSW)
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al
NSW & ACT 2022
In Home Care Services See Definition of Terms pages 146 -147
1800 251 537
HenderCare (NSW & ACT)
1300 764 433
Hills Community Care Services Hills Nursing
9761 7600 1300 131 393
HMC Multicultural Seniors Social Support Services 4960 8248 Holbrook Health Service
6036 2787
Holdsworth Community
9302 3600
Home Care Assistance Newcastle Hunter
4089 3000
Home Care Assistance Sydney City & East
9158 3880
Home Caring Home Instead Central Coast Home Instead Gold Coast Home Instead Hurstville & Bankstown
1300 875 377 4342 3477 07 5591 2444 8608 2900
Home Instead Lower North Shore & Syd North West 9908 7206 Home Instead Mid North Coast
6583 9944
Home Instead Nepean & Blacktown
4722 2256
Home Instead Newcastle
4945 4316
Home Instead Sutherland Shire
9526 2659
Home Instead Sydney Eastern Suburbs
1300 791 172
Home Instead Sydney Hornsby & Hills District
9980 2226
Home Instead Sydney Inner South West
9194 4146
Home Instead Sydney Nth Shore & Nthn Beaches
9144 2322
Home Instead Wollongong
4295 6829
Home Modifications Australia (MOD.A)
0412 921 221
Home Nursing Group
1300 698 693
Home Support Services (NSW)
1800 854 300
Homecare Australia
1300 769 620
HomeMade Support
1300 655 688
Hunter Community Services
4937 4555
integratedliving Australia New South Wales
1300 782 896
Interchange Australia Home Care Packages
1300 112 334
Intereach Aged Care Services
1800 052 222
IRT Home Care ACT
13 44 78
IRT Home Care Far South Coast
13 44 78
IRT Home Care Illawarra
13 44 78
ItSoWel Home Support Services
4228 8222
IWAA Home Care Services (NSW)
8764 6425
JewishCare (NSW) Home Support Services JNC Social Support Services
1300 133 660 8570 1400
CHS
PHONE (02)
Help at Home by Montefiore
Notes
239
DPS Web Advert Page ID 41 20057
9 999999999999 9 99999 999 99999 Note 1 9 99999 9 999 Note 2 9 999999999999 9 9 999 Includes services for CALD clients 9 9 99 9 9 99 Includes meal delivery services 9 99 999999999 9 99 999999999 9 99 9999 999 9 99 99999999 9 99 999999999 9 99 9999 9 9 99 99999999 9 99 99999999 9 99 99999999 9 99 99999999 9 99 99999999 9 99 99999999 9 99 99999999 9 99 99999999 9 99 99999999 9 99 99999999 Includes home modifications 9 9 9 99999999 999 9 99 999999999 99 9 99 999 34, 38 9 999999999999 99 9999999 999 Note 3 99 99 99999 999 99 9 9 99 Note 4 9 99 99999 999 Note 5 114 99 99 99999 999 114 99 99 99999 999 114 99 99 99999 999 99 9 999 9 999 9 99 999999 99 99 9 999 99999 9 999
Note: 1. Includes services for clients with mental health issues 2. Includes meal delivery & community transport services 3. Includes home modification services & access to mobility equipment/assistive technology for aged/disabled clients
21955 21664 19902 21608 13052 21640 21931 38497 39049 18801 20937 61858 22094 18802 22096 38500 18803 22089 22093 22095 22091 21505 19818 20221 21871 42114 62750 21653 13980 21582 18274 17223 38469 13968 21643 38678 14137 21651
4. Includes services for younger disabled clients and their carers 5. Includes short term or emergency carer support for clients in Riverina/Murray Region, phone 1800 052 222
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide
In Home Care Services
Notes Note 1
DPS Web Advert Page ID 21641
PHONE (02)
CHS
See Definition of Terms pages 146 -147
NSW & ACT 2022
PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al
240
Junee Community Centre Services
6924 2666
Just Better Care ACT
6280 4070
Just Better Care NSW
1300 587 823
99 99 999 9 99 9 99 99999 999 9 99 99999 999 9 999999999999 99 99999999 999 Note 2 99 99999999 999 Includes transition care services 9 999999999999 99 9 Note 3 99 99 99999 999 9 99 99 9 99 Note 4 9 99 999 99999 99 99 999 99999 9 999 9 999 99999 Includes meal delivery services
Kate Cares
9387 6100
KinCare ACT
1300 110 254
KinCare NSW
1300 110 254
Kinder Caring Home Nursing
1300 796 675
Kirinari Transport Services
6041 2299
KNC Home Care Packages
9988 4966
Kogarah Community Services
9553 6506
Life Without Barriers NSW/ACT
1800 935 483
Lifebridge Australia Lifetime Connect Limited Aged Com'ty and Wellness Coffs Harbour Lifetime Connect Limited Aged Com'ty Wellness Nambucca Valley Like Family
1800 043 186 6652 9563 6568 2522 1800 545 332
LINC Home Support Services
6354 5911
Live it up with NurseWatch
9331 3344
LiveBetter Community Services NSW
1800 580 580
Mable
1300 736 573
Maitland Community Care Services
4932 5755
MCCI Home & Community Care Services
4229 7566
McLean Care Home & Community Services
1300 791 660
Meditech Help in the Home
9764 4488
Mercy Health Home Care Albury
6024 9508
Mercy Health Home Care Canberra
6256 9600
Mercy Health Home Care Young
6384 1010
Mercy Services Community Transport Service
4961 3113
Mercy Services Home Care Packages
4962 6680
MidCoast Assist
1300 658 830
Ministry of Cleaning
0470 450 390
mobility Aged Care
1300 438 227
Mosman Municipal Council Services for Seniors
9978 4128
MRNC Community Home Support Program
6682 4334
Multicultural Care Home Care Services
9718 6199
Multicultural Care Short Term Restorative Care
9718 6199
Murray River Council Community Programs Murrumburrah-Harden Health Service My Nurse
1300 087 004 6380 6600 1300 868 334
37 18774 37 18583 18085 14096 18253 37268 38851 22191 21630 9 62686
9 999 9 999 99999 Includes meal delivery services 99 9999 999 9 99 9 Includes meal delivery services 9 9 9 9999 99 27 9 99999 99999 999 34, 38 9 999999999999 9 99 99 9 99 99 99 999 9 999 Includes meal delivery service 99 99 9 9 999 Services for frail aged/disabled clients 84-85 999999999999999 87 9 99999 9999 999 87 99 999 9999 999 87 9 9 999 99999 999 Note 5 9 9 Note 6 99 99 999999999 9 99 99 9 999 9 9 9 9 9999 9 99 9 9 99 Includes meal delivery service 99 99 99 999 99 99 99 9 999 99 999999 99999 9 99 999 Includes meal delivery service 9 9 99 9 99
Note: 1. Includes meal delivery services & services for disabled clients and their carers 2. Includes transition care services, hospital support & region specific dementia programs 3. Services for aged/disabled residents in Albury, Corowa & Greater Hume areas 4. Includes services for frail aged/disabled/CALD clients & their carers; Neighbour Aid Program & dementia specific services
21603 21583 14105 42108 38300 22278 13947 22109 38917 22014 20483 38305 19324 19323 14086 22035 14171 21317 61787 61859 38419 21655 13895 21973 38411 14356 38806
5. Includes services for home modifications 6. Services for frail aged/disability and their carers in Lake Macquarie & Newcastle areas
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
In Home Care Services PHONE (02)
CHS
See Definition of Terms pages 146 -147
PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al
NSW & ACT 2022
Myrtle Cottage
9426 3100
NAC Aged Care Home Support
6226 3799
Newcastle District Nursing Services
4953 8444
Nimbin Aged Care & Respite Services
6689 1709
Northern Settlement Services Multicultural ACS
4969 3399
99 9 99 9 99 99 99 9 99 9 9 9 9 99 9 99 99 99 99 99 99 99 99 99 99 99
Nourish'd
0434 878 004
NovaCare Home Care Packages
1300 363 654
NSW Home Support Services
1300 770 118
NVC
6598 5000
Omnicare Home Modifications/Maintenance Serv 1300 336 488 Omnicare, Meals Service Port Macquarie
6584 1463
Our Lady of Consolation Home Care Services
9832 4599
Ourcare Services In Home Care
6571 2300
Oxley Home Care
9986 2266
PAC ACT Home Care Services
1800 722 679
PAC Central Coast Home Care Services
1800 722 679
PAC Eastern Suburbs Home Care Services
1800 722 679
PAC Hunter Home Care Services
1800 722 679
PAC Illawarra Home Care Services
1800 722 679
PAC Inner West Home Care Services
1800 722 679
PAC New England Home Care Services
1800 722 679
PAC Northern Sydney Home Care Services
1800 722 679
PAC Southern Highlands Home Care Services
1800 722 679
PAWA Community Care Home Care Packages
9716 0036
Pearl Home Care - Greater Parramatta NSW
0452 663 090
Pearl Home Care - St George and Sutherland
0459 753 738
Pearl Home Care - Sydney Eastern Suburbs
0411 943 996
Pearl Home Care - Sydney Inner West NSW
1300 011 018
Pearl Home Care - Sydney North West NSW Pearl Home Care - Syd Nthn Beaches and Lower North Shore Pearl Home Care - Sydney Outer West
0426 971 231
People First Healthcare
03 9402 9533
8407 9169 8004 7137
Pinnacle Community Services Cootamundra
6942 7786
Pinnacle Community Services Leeton
6953 6660
Pinnacle Community Services Temora
6977 1326
Plena Healthcare
13 60 33
Port Stephens Veterans and Citizens Aged Care
1800 620 356
Premium Aged & Community Services
1300 826 219
Prestige Inhome Care Packages Sydney
9387 1039
Programmed Care NSW & ACT
13 10 95
99 99 99 99 99 9 9 9 99 9 9 99 9
Notes Note 1
241
DPS Web Advert Page ID 38200
9 99 99 99 99 19 99 99999999 9 9 99 Note 2 99 9 999 999 Meal delivery service 9 9 99 99999 999 9 9 999999999999 9 9 Includes home modification services 9 9 999999 9 99 Note 3 99 999 9 999 9 999 9 999 99 999 9 999 99 99999 999 99 99999 999 99 999 9 999 99 99999 999 99 99999 999 99 99999 999 99 99999 999 99 99 9 999 999999999999 9 999999999999 999999999999 999999999999 999999999999 999999999999 99 999999999 9 999 9 999 99 99 Includes meal delivery service 99 999999999 Note 4 9 99999999 999 99 999 9 999 99 999999999 999999 99999
Note: 1. Services provided as telephone group support & access to other program outings 2. Includes respite for carers of ATSI clients
18278 38979 21656 14154 53721 13735 19269 38441 22167 22166 13984 21572 19151 21942 61773 21941 20509 21071 20508 20510 20511 21070 14175 61772 62145 62146 61999 62000 51755 51757 38676 21667 22070 21666 37938 21606 37539 38923 38983
3. Includes services for clients with Younger Onset Dementia 4. Includes meal delivery & community transport services
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide
See Definition of Terms pages 146 -147
PHONE (02)
RaiCare Health Specialist
9533 0100
Regal Health
9264 4555
Residential Gardens Home Care Services
8887 5555
RFBI Care at Home
1300 848 076
RFBI Care at Home - South Western Sydney
1300 848 076
RFBI Care at Home ACT
1300 848 076
RFBI Care at Home NSW
1300 848 076
Right at Home Brisbane North
07 3518 8820
Right at Home Hunter & Port Stephens
4039 3006
Right at Home Macarthur Penrith
4708 3032
Right at Home Newcastle
4067 5202
Right at Home Northern Rivers
5622 6015
Right at Home Padstow St George
8735 0025 07 3054 1360
Right at Home Southern NSW
5963 2600
Right at Home Syd Central and Estn Suburbs
9137 1232
Right at Home Sydney Inner West
8123 4045
Right at Home Sydney Lower North Shore
9137 8561
Right at Home Sydney Norwest
8660 0065
Right at Home Sydney Ryde
9137 0582
Right at Home Sydney The Hills
8660 0064
Right at Home Sydney Upper North Shore
9063 9471
Royalty Scope Nursing Services
9538 2379
RSL LifeCare at Home Central - Narrabeen RSL LifeCare at Home Central - Tea Gardens, Dungog, Hawks Nest RSL LifeCare at Home North - Casino, Kyogle, Lismore RSL LifeCare at Home North - Coffs Harbour, Urunga, Tamworth, Armidale RSL LifeCare at Home North - Mullumbimby, Byron Bay, Ballina RSL LifeCare at Home North - Tweed Heads, Gold Coast, Murwillumbah RSL LifeCare at Home South - ACT, Queanbeyan & Yass RSL LifeCare at Home South - Kandos RSL LifeCare at Home South - Merimbula, Bega, Eden RSL LifeCare at Home South - Wagga Wagga, Griffith, Gundagai, Narrandera Rumbalara Positive Ageing & Disability Services Sapphire Coast Community Aged care SCCBH Home Maintenance Services
1300 853 146 1300 853 146 1300 853 146 1300 853 146
9
99 99 Note 1 99999 999999999 9 999999999999 9 99 999999999 9 9 99 99999 9 999999999999 Note 2 9 999999999999 Note 2 9 999999999999 9 999999999999 9 999999999999 9 999999999999 9 999999999999 9 999999999999 9 9 999999999999 9 999999999999 9 9 999999999999 9 999999999999 9 999999999999 9 999999999999 9 99 999999999 9 99 9999 99 9 999999999999 9 999999999999 9 999999999999 9 999999999999
1300 853 146
9 9 9 9 9
1300 853 146
9
1300 853 146 1300 853 146 1300 853 146 1300 853 146
03 5822 2866 6492 7777 08 8080 1850
Notes
9
0410 288 511
RCC Aged & Disability Support Services
Right at Home RightCare
PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al
In Home Care Services
NSW & ACT 2022
CHS
242
999999999999 999999999999 99999999 999 999999999999 999999999999
999999999999 9 9 9 99 999999999 99999 Note 3 9 9
Note: 1. Services exclude lawn mowing and meal preparation 2. Includes transition care services & extended transport services
DPS Web Advert Page ID 37916 21668 19819 103 21066 39030 39031 21382 21393 36 61802 36 61811 36 38322 36 61810 36 61805 36 38323 36 22069 36 22068 36 38682 36 62676 36 61809 36 38320 36 62675 36 38329 36 61813 56323 21, 45, 77, 113 19853 21, 45, 77, 113 38178 21, 45, 77, 113 38181 21, 45, 77, 113 21316 21, 45, 77, 113 19852 21, 45, 77, 113 22336 21, 45, 77, 113 20192 21, 45, 77, 113 13533 21, 45, 77, 113 13974 21, 45, 77, 113 20194 17638 13257 38444
3. Includes meal delivery, access to mobility equipment/assistive technology
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
See Definition of Terms pages 146 -147
PHONE (02)
Scope Home Access
1300 765 887
Senior Helpers Wollongong
4200 1386
Simply Helping Illawarra
4244 3470
Simply Helping Sydney West
1300 524 470
Snowy Monaro Regional Cnl Com'ty SS ComPacks Prog 6455 4010 Snowy Monaro Regional Cnl Com'ty Supp Serv HCPs 6451 1059 Southern Cross Aged Support Services
1800 989 000
Southern Cross Care Home Services
1800 870 427
Southern Highlands Home Care (SHHC)
4861 1329
St Andrew's Village
6686 1500
St Carthage's Community Care
6620 0000
St Luke's Care Home and Community Services
9356 0305
St Luke's Private Home Care
9356 0305
St Simeon Healthcare
8645 4010
St Vincent's Care Services Home Care Sydney
1800 778 767
St. Basil's In Home Care
9784 3280
Start Nursing Services
8883 3207
Stryder Community Transport
9816 5000
Summa Care NSW/ACT
1800 226 342
Sunrise Supported Living Tuncurry Home Care Serv 5528 5001 Sydney Community Services Home Care Services
9427 6425
Sydney Physios and Allied Health
9620 9897
SydWest Multicultural Services Aged Care Services 9621 6633 Tablelands Community Support TabTimer - helping to keep people on time Tenterfield Total Care
6778 6350 1300 822 846 6736 4947
The Benevolent Society - CHSP HSS - Central West 1800 236 762 The Benevolent Society - CHSP HSS - Far Nth Coast 1800 236 762 The Benevolent Society - CHSP HSS - Nepean/ 1800 236 762 Blue Mountains/Hawkesbury The Benevolent Society - CHSP HSS - New England 1800 236 762 The Benevolent Society - CHSP HSS - Northern Syd 1800 236 762 The Benevolent Society - CHSP HSS - South East Syd 1800 236 762 The Benevolent Society - CHSP HSS - Western Syd 1800 236 762 The Benevolent Society - CC - Sth Wst Syd/ 1800 236 762 Sthn Highlands The Benevolent Society - HCP - Hawkesbury/ 1800 236 762 Blue Mtns The Benevolent Society - HCP- Sthn Syd/Inner West 1800 236 762 The Benevolent Society - Home Care Packages
1800 236 762
The Benevolent Society - HCP - Eastern Suburbs
1800 236 762
DPS Web Notes Advert Page ID 21657 Includes home modifications
CHS
In Home Care Services
243
PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al
NSW & ACT 2022
9
99
99 9999 999 99 99999 999 Note 1 99 99 9 999 9 999999999 99 99 999999999 Note 2 99 9 99 9 999 9 99 999999999 9 99 99 9 999 Includes meal delivery services 999999999999999 Includes meal delivery services 9 9 9 9 999 9 99 999 9 999 9 99 99999 999 9 99999 9 999 9 99999999 999 9 999999999999 9 9999 99 9 9 9 9 99 9 99 999 9 999 9 999999999999 99 99999 99 999 Note 2 9 99 99 9 999 Note 3 99 9 99 9 999 Note 4 99 9 9 9 9 99 99999 999 Note 2 Assistance with housing 9 9 9 9 9 Assistance with housing 9 9 9 Assistance with housing 9 9 9 9 9 9 9 9 999 Assistance with housing 9 9 9 99 9 9 9 99 9 9 9 9
Note: 1. Includes services for clients with dementia and/or disabilities 2. Includes meal delivery & community transport services
9 9 9
99 99 99 99
9 9 999 999 9 9
9 9 9 9
999 99 99 Includes meal delivery services 99
38421 42 21256 42 38805 19291 13935 14152 99 21527 38449 13751 13934 14087 20787 144 43604 7 21965 21537 38518 62047 38289 18996 22174 61863 13981 13928 19268 21579 39009 39008 39000 39010 39002 38997 39004 20684 14062 14064 14063 18970
3. Includes services for frail aged/disabled CALD clients and their carers 4. Includes Tablelands Community Transport - phone: (02) 6778 6450
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide
See Definition of Terms pages 146 -147
PHONE (02)
The Benevolent Society - HCP - New England/ 1800 236 762 Tamworth The Benevolent Society - Nthn Beaches Food Serv 1800 236 762 The Benevolent Society - Private H/Care Syd Metro 1800 236 762 The Benevolent Society - STRC - Nepean
1800 236 762
The Co-operative Life
9698 7194
The Salvation Army Community Care (ACT)
6270 3126
The Salvation Army Community Care (NSW)
1300 111 227
Uniting Domestic Assistance NSW & ACT
1800 864 846
Uniting Healthy Living For Seniors - ACT & West
1800 864 846
Uniting Healthy Living For Seniors - Central Coast 1800 864 846 Uniting Healthy Living For Seniors - Hunter 1800 864 846 Uniting Healthy Living For Seniors - Illawarra, 1800 864 846 Shoalhaven & South Coast Uniting HL For Seniors - Nth Coast & New England 1800 864 846 Uniting HL For Seniors - Northern Sydney
1800 864 846
Uniting HL For Seniors - South East Sydney
1800 864 846
Uniting HL For Seniors - Sydney Central
1800 864 846
Uniting HL For Seniors - Western Syd and Nepean
1800 864 846
Uniting Home and Community Care ACT
1800 864 846
Uniting Home and Community Care NSW
1800 864 846
Uniting Seniors Gym
1800 864 846
Uniting Veterans' HC and Nursing NSW & ACT
1800 864 846
UPA Dubbo Home Care Services
5852 4753
UPA Riverina Murray Home Care Services
6057 7250
UPA Wagga Wagga Home Care Services
6921 3219
Upper Lachlan Community Care
4832 2399
Vision Australia (ACT)
1300 847 466
Vision Australia Home Support Services (NSW)
1300 847 466
Warrigal Albion Park Rail
1800 927 744
Warrigal Calwell
1800 927 744
Warrigal Home Services Queanbeyan
1800 927 744
Warrigal Stirling
1800 927 744
Warrumbungle Community Care Coolah
6378 5130
Warrumbungle Community Care Coonabarabran
6849 2200
Wendy's Home Care
4587 5999
Wenonah Lodge
6374 2088
Wesley Mission Far North Coast
6588 1745
Wesley Mission Home & Carer SS Central Coast
4352 3880
Wesley Mission Home & Carer SS Mid North Coast
6588 1705
Wesley Mission Home & Carer SS Nepean
8887 4966
PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al
In Home Care Services
NSW & ACT 2022
Notes
CHS
244
9 9 99 9 9 99 99 99 99 99 99 99 99 99 99 99 99 99 99 99
99 9 99 99 99 9
99 99
9
9
9 999
9
DPS Web Advert Page ID
99
20769 Meals Only
9
999 Note 1
39011
9999 99 999999999 Note 2 999999999 Note 2
38414 62 62193 62 38376 3 61704
9 9 9 9 9 9 9 9 9 999999999 999999999
3 61698 3 61697 3 61696 3 61700 3 61699 3 61693 3 61695 3 61692 3 61694 3 61690 3 61691 Virtual Gym classes provided
99 999 9 9 9 9 99999 99 99999 9 99 999999 99 99 999999999999 Note 3 9 9 Note 4 9 99 9 9 99 9 999 9 99999 999 9 9 99 9 99 9 99 99999 999 9 999 99 999 Meal delivery service also available 9 999 99 999 Meal delivery service also available 9 9 99 9 999 99 9 99 99 99 999999999999 Note 5 9 99 9 9 999 9 99 9 9 99 9 999
Note: 1. Short term health professional interventions 2. Includes access to mobility equipment & assistive technology 3. Includes self care aids & assistive technology for clients with blindness or low vision
38996 39012
3 61705 3 61702 19563 13894 20771 38496 21576 21578 13664 20639 13782 20135 21647 21609 19272 13078 13991 22170 22173 21318
4. Includes self care aids & assistive technology for clients with blindness or low vision; gardening excluded 5. Includes meal delivery & Short Term Restorative Care (STRC) services
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
In Home Care Services
Wesley Mission Home & Carer SS North Sydney
PHONE (02)
CHS
See Definition of Terms pages 146 -147
9907 1481
9 9 9 9 9 9
Wesley Mission Home & Carer SS Wst & Sth Wst Syd 8887 4977 Wesley Mission Home Care Illawarra
8522 2200
Wesley Mission Home Care Inner West Sydney
9641 7088
Wesley Mission Home Care South East Sydney Wesley Mission Home Modification & Maintenance Service Whiddon Easton Park
8522 2200 1300 086 906
Whiddon Grafton
1300 738 388
Whiddon Hornsby
1300 738 388
Whiddon Kyogle
1300 738 388
Whiddon Laurieton
1300 738 388
Whiddon Maclean
1300 738 388
Whiddon Moree
1300 738 388
Whiddon Narrabri Jessie Hunt
1300 738 388
Whiddon Redhead Community Care
1300 738 388
Whiddon Tweed Heads Community Care
1300 738 388
Whiddon Wingham
1300 738 388
Wollondilly Support & Community Care (IC Care)
1300 738 388
4677 2524
Wyanga Aboriginal Aged Care Program
9319 7175
Yass Valley Aged Care
6226 2030
Your Aged Care at Home
8764 3669
Your Side Australia Aged Care Services
PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al
NSW & ACT 2022
1300 134 332
9 9 9 9
Note: 1. Services for dementia specific frail aged clients 2. Includes access to mobility equipment & assistive technology
Notes
99 9 9 99 9
9 9 9 9 9 9 9 9 9 9 9
9
245
DPS Web Advert Page ID 13927
99 9 99 99 9 999 99 9 999 99999 999 Note 1 9 9 999 9 9 99 9 999 9 99 9 999 9 99 9 999 9 99 9 999 9 99 9 999 9 99 9 999 9 99 9 999 9 99 9 999 9 99 9 999 9 99 9 999 9 99 9 999 9 99 Includes meal delivery services 99 999999999 Shopping excluded 9 99999999 999 Note 2 999999 9 999 Note 3
13986 22169 13931 14151 20209 14205 13828 13796 13965 13962 13805 13226 14034 13728 20142 13070 21648 14142 13381 14103 21644
3. Includes services for carers of CALD clients and/or people with dementia; home modifications, access to mobility equipment/assistive technology available
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide
NSW & ACT 2022
Centre Based Care (CBC) See Definition of Terms pages 146 -147
PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort
246
Carss Park 1300 327 434
Adssi In-home Support Camp Breakaway
San Remo 1300 578 478
21595
SUBURB
PHONE (02)
CHS
3Bridges Community Carer Support & Respite Service
DPS Web Advert Page ID 20764
Notes
9 9999999 9 9999999 Adssi In-home Support Social Support Groups Tuggerah 1300 578 478 9 9 999 Overnight services available Advance Diversity Services Multicultural Day Care Program Bexley 9567 2133 9 9 999 Anglican Care Alkira Respite & Day Therapy Centre Booragul 1800 733 553 9 86 9999999 Anglican Care East Lake Macquarie Dementia Service Belmont 1800 733 553 9 86 9999999 Emergency respite available Anglicare At Home Eleebana Cottage Winmalee 1300 111 278 9 IFC-1, 5, 29, 61 9999999 Note 1 Anglicare At Home Social & Wellness Ctr Frenchs Forest Frenchs Forest 1300 111 278 9 IFC-1, 5, 29, 61 9999999 Anglicare At Home Social & Wellness Centre Glenhaven Glenhaven 1300 111 278 9 IFC-1, 5, 29, 61 9999999 Anglicare At Home Social & Wellness Centre Illawarra Mount Ousley 1300 111 278 9 IFC-1, 5, 29, 61 9999999 Anglicare At Home Social & Wellness Centre Jannali Jannali 1300 111 278 9 IFC-1, 5, 29, 61 9999999 Anglicare At Home Social & Wellness Centre Longueville Longueville 1300 111 278 9 IFC-1, 5, 29, 61 9999999 Anglicare At Home Social & Wellness Centre Malabar Malabar 1300 111 278 9 IFC-1, 5, 29, 61 9999999 Anglicare At Home Social & Wellness Centre Penrith Penrith 1300 111 278 9 IFC-1, 5, 29, 61 9999999 Anglicare At Home Social & Wellness Centre Richmond Richmond 1300 111 278 9 IFC-1, 5, 29, 61 9999999 Anglicare At Home Social & Wellness Centre Rooty Hill Rooty Hill 1300 111 278 9 IFC-1, 5, 29, 61 9999999 Anglicare At Home Social & Wellness Centre Sadleir Sadleir 1300 111 278 9 IFC-1, 5, 29, 61 9999999 Anglicare At Home Social & Wellness Centre Tamworth Tamworth 1300 111 278 9 IFC-1, 5, 29, 61 9999999 Anglicare At Home Social & Wellness Centre Whalan Whalan 1300 111 278 9 IFC-1, 5, 29, 61 9999999 Anglicare At Home Social & Wellness Centre Winmalee Winmalee 1300 111 278 9 IFC-1, 5, 29, 61 9999999 Annabel House Dementia Respite Day Care Randwick 9315 7726 9 9999999 Ascent Community Care Uralla 6778 3503 9 999 Australian Chinese Community Association City Centre Surry Hills 9281 1377 9 99 9999 Australian Chinese Community Assoc Northern Centre Chatswood 9412 3488 9 9999999 Australian Chinese Community Assoc Western Centre Parramatta 9687 8981 9 99999999 Bankstown City Aged Care Betty Sussman Centre Georges Hall 8717 0180 9 99 99 Services for dementia specific clients BaptistCare Social Club Cootamundra Cootamundra 1300 275 227 9 110 999999 BaptistCare Social Club Cowra Cowra 1300 275 227 9 110 999 999 BaptistCare Social Club Elderslie Elderslie 1300 275 227 9 110 99 999 BaptistCare Social Club Hunter Wallsend 1300 275 227 9 110 999999 BaptistCare Social Club Kellyville Kellyville 1300 275 227 9 110 999999 BaptistCare Social Club Leeton Leeton 1300 275 227 9 110 999999 BaptistCare Social Club Parkes Parkes 1300 275 227 9 110 999999 BaptistCare Social Club Red Hill Red Hill 1300 275 227 9 110 9999999 BaptistCare Social Club Taree Taree 1300 275 227 9 110 999999 Also known as Blue Gum Cottage BaptistCare Social Club Temora Temora 1300 275 227 9 110 999999 BaptistCare Social Club Wagga Wagga Wagga Wagga 1300 275 227 9 110 9999999 Day/overnight service available BaptistCare Social Club Willoughby Willoughby 1300 275 227 9 110 9999999 BaptistCare Willmette Overnight Care North Kellyville 1300 275 227 9 110 9999999 Note 2 Bathurst Seymour Centre Bathurst 6332 1449 9 99 999 BBCR Groups 4443 3434 9 99 999 Note: 1. Overnight weekend cottage respite service available
38429 21731 21260 21259 18943 14079 18863 14070 14060 19864 19863 18947 14078 62219 62204 62227 19260 14077 21601 21597 14143 22012 18277 18200 21558 21566 21251 19885 19144 21559 19200 21250 19116 21556 19146 20205 19145 21631 19302
2. Overnight respite service for frail aged and clients with dementia
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
Centre Based Care (CBC) See Definition of Terms pages 146 -147
Bega Valley Meals on Wheels Belong Blue Mountains Katoomba Neighbourhood Ctr Belong Blue Mountains Lower Mountains N/hood Ctr Belong Blue Mountains Mid Mountains N/hood Ctr Bill King Aged Care Facility Blue Haven Social Groups Bombala Community Centre Bonnyrigg Heights Seniors Wellness Centre Burger Centre Burrangiri Aged Care and Respite Centre Byron Shire Respite Service Calvary Community Care Chiara Respite Cottage Calvary Community Care Riverina Respite Cottage Calvary Community Care St Luke's Social Centre Calvary Com'ty Care Star of the Sea Respite Cottage Canterbury City Com'ty Centre Home Care Packages Carrington Care Overnight Respite River Cottage CASS Care CASS Coniston Day Centre CASS Hurstville Day Centre Catholic Healthcare Chantal Respite Cottage Catholic Healthcare Korean Day Centres Catholic Healthcare Lebanese Day Centres Catholic Healthcare Waitara Day Centre Catholic Healthcare Warnervale Wellness Centre Catholic Healthcare Waterloo Day Centre Catholic Healthcare Willoughby Day Centre CCA NSW Cedric House Chester Hill Seniors Wellness Centre COA Sydney Home Support Services Communities@Work Seniors & Com'ty Transport Prog Community & Cultural Connections (CCCI) Social Supp Community Gateway Centre Based Care ConnectAbility Australia Ltd. - ACS - Senior Solutions Constitution Hill Wellbeing & Day Respite Centre Cooma Challenge Home Support Services CORE Community Services CPL Aged Care Services NSW
247
Bega 6492 4146
21633
PHONE (02)
CHS
Sanctuary Point 4443 3434
DPS Web Advert Page ID 19300
SUBURB
BBCR Paradise Cottage
PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort
NSW & ACT 2022
Notes
9 9999999 99 9 99 Katoomba 4782 1117 9 9 9 99 Blaxland 4739 1164 9 9 9 99 Lawson 4759 2592 9 9 99 Fingal Bay 4981 1611 9999999 Kiama 4203 4055 9 99 999 Bombala 6458 4620 9 999 99 Bonnyrigg Heights 9753 3400 9 99 99 Note 1 Randwick 8345 9147 9 99 9999 Respite for Carers available Rivett 6288 1488 9 99999 Brunswick Heads 6685 1921 9 9999999 Note 2 Lakelands 1300 660 022 9 9999999 Wagga Wagga 1300 660 022 9 9999999 Day and overnight respite available Cooks Hill 1300 660 022 9 9999999 Forster 1300 660 022 9 9999999 Day and overnight respite available Lakemba 8021 1235 9 9 Grasmere 1300 590 590 9 9999999 Campsie 9718 7305 9 99999999 Coniston 9789 4587 9 9 999 Hurstville 9789 4587 9 9 999 Waitara 1800 225 474 9 9999999 Day and overnight services Meadowbank 1800 225 474 9 999 99 Thornleigh 1800 225 474 9 9999999 Waitara 1800 225 474 9 9999999 Hamlyn Terrace 1800 225 474 9 9999999 Waterloo 1800 225 474 9 9999999 Willoughby 1800 225 474 9 9999999 Eastwood 9858 3222 9 9 99 Includes services for CALD clients Tweed Heads 07 5523 0311 9 99 Chester Hill 9753 3400 9 9999999 Note 3 Woollahra 9389 0035 9 9 99 Greenway 6293 6500 9 9 9 Marrickville 8507 2027 9 99 Note 4 Wollongong 1300 657 473 9 99999999 Warabrook 4962 1000 9 9 99 Northmead 1300 294 518 9 999999 Cooma 6452 2156 9 9999999 Fairfield 8717 1500 9 99 99 Ballina 1800 275 753 9 999 999 Note 5
Note: 1. Services for Chinese & Vietnamese dementia specific clients 2. Includes respite services for carers of clients with challenging behaviours 3. Services for Chinese & Vietnamese clients; includes day program for dementia clients & Working Carers Program
21658 38509 38508 13911 21570 21562 21565 41 21535 62 12869 21588 117 19284 117 18536 117 19286 117 19285 21476 13135 14144 21581 21580 26, 69 18951 26, 69 20176 26, 69 20175 26, 69 19322 26, 69 20168 26, 69 19278 26, 69 19321 38872 38517 19854 38434 21662 22163 21596 21665 30 14246 21636 14061 21587
4. Servicing Arabic, Chinese, Turkish, Vietnamese clients 5. Services for frail aged clients and those with dementia; Includes overnight respite.
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide
Centre Based Care (CBC) See Definition of Terms pages 146 -147
SUBURB
PHONE (02)
PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort
NSW & ACT 2022
CHS
248
Notes
9999999 99 Cumberland City Council Seniors & Disability Services Merrylands 8757 9041 9 999 EACH Community Services Croydon 9744 8017 99 999 Focus Connect Multicultural Home Care Packages Campbelltown 4627 1188 9 99 999 Note 1 Fresh Hope Care Magnolia Cottage North Nowra 1800 005 484 9 9999999 Gilgai Aboriginal Home Care Packages Hebersham 9832 3825 9 9 9 999 GoCo Care Gunnedah 6740 2240 9 9 9 9 Goodwin Day Clubs - Crace, Monash and Queanbeyan Queanbeyan 6175 5650 9 999 999 Goodwin Monash Day Club Monash 6178 7280 9 99 99 Goulburn Mulwaree Cnl Respite & Soc Supp Groups Goulburn 4823 4478 9 999 99 Greenfield Park Seniors Wellness Centre Greenfield Park 9753 3400 9 99 99 Servicing Chinese & Vietnamese clients Griffith Aged Support Service Griffith 6962 4515 9 9 9 Guilford Wellness Centre Seniors & Disability Services Guildford 8757 9041 9 99 999 Note 2 Guyra Home Support Services Guyra 6770 7127 9 9 99 HammondCare Jean Marion Cottage Social Club Narara 1800 826 166 9 99999999 Short term overnight respite service HammondCare Lucinda Cottage Social Club Wahroonga 1800 826 166 9 99999999 Note 3 HammondCare Richard Geeves Social Club North Turramurra 1800 826 166 9 99999999 Note 4 HammondCare South West Sydney Social Club Hammondville 8788 3737 9 99999999 Short term overnight respite service HammondCare Wattlebird Cottage Social Club Manly 1800 826 166 9 99999999 Note 4 Harbourside Haven Nursing Home & Hostel Shoal Bay 4984 1811 999999 Hills Community Care Respite & Day Programs Baulkham Hills 9761 5706 9 999 999 Note 5 HMC Bateau Bay Morisset Multi Seniors Hlth & W/Centre Killarney Vale 4960 8248 9 9 999 Note 6 HMC Greek Seniors Health & Wellness Centre-Hamilton Hamilton 4960 8248 9 9 999 CALD HMC Holy Apostles Multi Seniors Hlth & W/Centre Hamilton 4960 8248 9 9 999 HMC Italian Multicultural Seniors & Wellness Centre Waratah 4960 8248 9 9 999 HMC Macedonian Seniors Hlth & W/Centre-Broadmeadow Broadmeadow 4960 8248 9 9 999 CALD HMC Multi Seniors Hlth & W/Centre-Port Stephens Nelson Bay 4960 8248 9 9 99 CALD HMC Multicultural Friendship Group Warratah 4960 8248 9 9 99 HMC Multicultural Friendship Group-Maitland East Maitland 4960 8248 9 9 99 CALD HMC Multicultural Seniors Hlth & W/Centre- Morisset Morisset 4960 8248 9 9 99 CALD HMC Multicultural Seniors Hlth & W/Centre-Cardiff Cardiff 4960 8248 9 9 999 CALD HMC Multicultural Seniors Hlth & W/Centre-Toronto Toronto 4960 8248 9 9 99 CALD HMC Multicultural Seniors Hlth & W/Centre-Waratah Waratah 4960 8248 9 9 999 CALD HMC Newcastle Multi Seniors Hlth & W/Centre-Mayfield Mayfield 4960 8248 9 9 999 CALD HMC Polish Multicultural Seniors & Wellness Centre Broadmeadow 4960 8248 9 9 999 HMC Ukrainian Multicultural Seniors & Wellness Ctr Adamstown 4960 8248 9 9 999 Holdsworth Community Woollahra 9302 3600 9 99 999 Note 7 Hunter Community Services Kurri Kurri 4937 4555 9 99 Cranes Community Support Programs
Crows Nest Centre
Note: 1. 2. 3. 4.
Grafton 6642 7257
Crows Nest 9439 5122
Some services for dementia specific/disabled CALD clients Includes services for younger disabled clients & Arabic dementia clients Short term or overnight respite for carers of frail aged/dementia clients Services for dementia specific clients; Short term overnight respite service
9 9 9
DPS Web Advert Page ID 21639 38420 21677 14159 14166 13775 13999 14164 21729 12860 22036 21564 21660 21670 20715 19122 19257 21567 19251 19121 14333 21678 39040 21611 39038 39042 21607 21617 39034 21614 21615 21616 21618 21613 21612 39035 39041 21640 21653
5. Services for aged CALD & dementia specific clients 6. Includes services for CALD aged/younger disabled clients 7. Includes dementia specific services through Club Holdsworth
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort
NSW & ACT 2022
Centre Based Care (CBC) See Definition of Terms pages 146 -147
North Gosford 1300 782 896
DPS Web Advert Page ID 21621
Woy Woy 1300 782 896
21620
integratedliving Australia Activity Centre Woy Woy integratedliving Australia W/ness & Activity Ctr Gorokan integratedliving Australia Wellness & Activity Centre Raymond Terrace Interchange Australia Home Care Packages Intereach Aged Care Services ItSoWel Social Support & Respite Groups JNC Aged Services JNC Respite Services Kalparrin Day Centre Karinya Dementia Day Centre Kingsgrove Community Aid Centre Inc KNC Social Groups & Wellness Programs Kogarah Community Services Lifebridge Australia LINC Home Support Services Liverpool Multicultural Day Centre Lucy Chieng Aged Care Centre Macedonian Welfare Association Respite & Day Centres Marrangbah Cottage MCCI Social & Community Participation Mercy Care Centre Young Mercy Services Tighes Hill Day Centre Mercy Services West Wallsend Day Centre Merrylands Wellness Centre Seniors & Disability Services MidCoast Assist Centre Based Care Morton Day Centre Social Support Groups Mosman Municipal Council Services for Seniors MRNC Community Home Support Program Multicultural Care Centre Based Respite Murray River Council Community Programs Murray Vale Shalem Myrtle Cottage Nimbin Aged Care & Respite Services Northern Rivers Aboriginal Aged Respite Service NovaCare Ailsa Craig Respite Cottage NovaCare Milpara Social Centre Omnicare Greenmeadows Day Centre Soc Supp Groups Omnicare Bain Park Day Centre Social Support Groups Omnicare Laurieton Day Centre Omnicare Parklands Cottage Social Support Groups
PHONE (02)
CHS
SUBURB
integratedliving Australia Activity Centre Gosford
249
Notes
9 99 9999 9 99 9999 Gorokan 1300 782 896 9 99 9999 Raymond Terrace 1300 782 896 9 99 9999 Bowral 1300 112 334 9 999 Note 1 Deniliquin 1300 488 226 9 9999999 Wollongong 4228 8222 9 99999999 Maroubra 9349 8200 9 9 99 Maroubra 9349 8200 9 9 99 Concord 9743 6549 9 9999999 Services for dementia specific clients Belmore 9718 5853 9 9 Kingsgrove 9150 7823 9 99 Arabic, Chinese, Italian St Ives 9988 4966 9 99 Kogarah 9553 6506 9 99 9 Kingscliff 1800 043 186 9 99999999 Lithgow 6352 3360 9 9999999 Hoxton Park 9827 2265 9 9999 99 Hurstville 8558 8098 9 99 999 Services for dementia specific clients Illawarra 4275 2266 9 99 999 Note 2 Taree South 6550 0788 9 9999 99 Wollongong 4229 7566 9 99 9999 Young 6382 8444 9 9999 99 Includes services for dementia specific clients Tighes Hill 4961 2686 9 999 99 Note 3 West Wallsend 4944 1944 9 999 99 Note 3 Merrylands 8757 9041 9 9 9 Forster 1300 658 830 9 9999999 Port Macquarie 1300 336 488 9 99999999 Mosman 9978 4128 9 9 9 Evans Head 6682 4334 9 9 999 Campsie 9718 6199 9 9 999 Moama 1300 087 004 9 9 99 Lavington 6025 4889 9 99 99 Includes services for dementia specific clients Ingleburn 9426 3100 9 9999999 Nimbin 6689 1709 9 99 Ballina 6681 5717 9 99 999 Hamilton 4961 6264 9 9999999 Note 4 Merewether 4963 6356 9 999 99 Port Macquarie 1300 336 488 9 99999999 Wauchope 1300 336 488 9 99999999 Lake Cathie 1300 336 488 9 99999999 West Kempsey 1300 336 488 9 99 9
Note: 1. Includes services for younger disabled clients and their carers 2. Services for frail aged/dementia clients & younger people with disabilities
21622 38348 21582 18274 21642 21652 21650 19319 21624 38889 38786 21630 21603 38300 21625 19165 21671 21592 22015 87 20424 22033 22032 21610 22165 21637 38419 21655 21543 38411 13325 38200 21656 38468 19298 22030 21674 21676 21675 22168
3. Services for frail aged/older persons & those with a disability 4. Short term day respite or emergency overnight respite
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide
Centre Based Care (CBC) See Definition of Terms pages 146 -147
Rooty Hill 9832 5470
DPS Web Advert Page ID 13137
Singleton 6571 2300
21573
SUBURB
Our Lady of Consolation Aged Care Services Ourcare Services Active Lifestyle Centre PAC Eastern Suburbs Centre Based Respite PAC Hunter Centre Based Respite PAC Inner West Centre Based Respite PAC New England Centre Based Respite PAC Theodora's Place Day Respite Ctr Peninsula Village Respite & Social Support Pinnacle Community Services Cootamundra Pinnacle Community Services Temora RCC Aged & Disability Support Services Residential Gardens Day Care Centre RSL LifeCare Day Centre Narrabeen Snowy Monaro Regional Council Com'ty Supp Serv HCPs So Wai Seniors Wellness Centre Southern Cross Care Casino Day Centre Southern Cross Care Home Care Hunter & Central Coast Southern Cross Care Home Care Nepean Southern Cross Care Home Care Northern Southern Cross Care Home Care Southern Southern Cross Care Home Care Western Southern Cross Care Home Care Western Sydney St Carthage's Day Club St Catherine's Community Care Services St Sergius Day Centre / Social Support / Transport / Home Care Packages Stanley Hunt Seniors Wellness Centre Strathfield Aged Day Care Program SummitCare Baulkham Hills SummitCare Canley Vale SummitCare Liverpool 173 SummitCare Penrith Wellbeing Day Centre SummitCare Randwick SummitCare Smithfield SummitCare St Marys SummitCare Wallsend SummitCare Waverley Sydney Community Services Social Support Program Sydney Multicultural Community Services Note: 1. 2. 3. 4.
PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort
NSW & ACT 2022
PHONE (02)
CHS
250
Notes
9 999 999 9 999 9 99 Paddington 1800 722 679 99 999 Stockton 1800 722 679 9 99 999 Ashfield 1800 722 679 9 99 999 Walcha 1800 722 679 9 999999 Hughes 6283 4999 9 99 999 Note 1 Umina Beach 4344 9199 9 116 99 9999 Note 2 Cootamundra 6942 7786 9 9 99 Temora 6977 1326 9 9999999 Note 3 Riverwood 9533 0100 9 9 99 Rooty Hill 8887 5555 9 99999999 103 Narrabeen 8978 4327 9 21, 45, 77, 113 99 999 Berridale 6451 1059 9 999 99 Burwood 8741 0228 9 9999999 Note 4 Casino 1800 870 427 9 99 9 9 Bateau Bay 1800 870 427 9 99 9 9 Parkes 1800 870 427 9 99 9 9 Casino 1800 870 427 9 99 9 9 Deniliquin 1800 870 427 9 99 9 9 Parkes 1800 870 427 9 99 9 9 Plumpton 1800 870 427 9 99 9 9 East Lismore 6620 0000 9 99 999 Note 5 Eastwood 8875 0919 9 999999 Cabramatta 9727 9844 9 9999999 CALD, NESB Ultimo 9211 9838 9 9999999 Note 6 Homebush 9748 9661 9 9 999 Includes services for Russian clients Baulkham Hills 1300 685 548 100 99999999 Canley Vale 1300 685 548 100 99999999 Liverpool 1300 685 548 100 99999999 Penrith 1300 685 548 100 99999999 Randwick 1300 685 548 100 99999999 Smithfield 1300 685 548 100 99999999 St Marys 1300 685 548 100 99999999 Wallsend 1300 685 548 100 99999999 Waverley 1300 685 548 100 99999999 Hunters Hill 9817 0101 9 99 999 Note 7 Daceyville 9663 3922 9 99 99999
Includes services for clients with dementia and/or Behavioural & Psychological Symptoms of Dementia (BPSD) Includes services for dementia clients and/or their carers Includes services for dementia specific clients & younger people with disabilities Services for Chinese, South Asian & Vietnamese elderly clients with dementia
21941 20509 20508 20510 12852 14039 21667 21666 21668 12914 20530 13935 19868 20161 38661 38659 38657 38656 38655 38654 21599 19617 22027 19305 19261 20596 14308 14207 12958 14254 13140 12881 18866 14054 21649 14220
5. Includes services for Italian specific and dementia specific clients 6. Services for Chinese clients; includes day program for dementia clients 7. Includes services for frail aged/disabled CALD clients & their carers
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
See Definition of Terms pages 146 -147
SUBURB
SydWest Multicultural Services Aged Care Services Tablelands Community Support Tenterfield Total Care The Benevolent Society - Greenwood Cottage The Benevolent Society - Rosemore Cottage Tripoli & Mena Association Home Care Packages and Commonwealth Support Program Uniting Healthy Living For Seniors - Central Coast Uniting Healthy Living For Seniors - Hunter Uniting Healthy Living For Seniors - Illawarra, Shoalhaven & South Coast Uniting Healthy Living For Seniors - North Coast & New England Uniting Healthy Living For Seniors - Northern Sydney Uniting Healthy Living For Seniors - South East Sydney Uniting Healthy Living For Seniors - Sydney Central Uniting Healthy Living For Seniors - Wstn Syd and Nepean Uniting Health Living For Seniors - ACT & West Uniting War Memorial Hospital UPA Riverina Murray Social Support & Day Clubs Villaggio Sant' Antonio RAC Wallarah Point Care Community Waratah Respite Centre Coffs Harbour Waratah Respite Centre Woolgoolga (Seagulls) Warrigal Social Warrigal Social Goulburn Werri-Nina Centre Wesley Mission Seniors Social Hub Central Coast Wesley Mission Seniors Social Hub Newcastle Wesley Mission Seniors Social Hub South West Sydney Wollondilly Support & Community Care (IC Care)
PHONE (02)
CHS
Centre Based Care (CBC)
PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort
NSW & ACT 2022
Notes
9 9 9 99 999 Note 2 Tenterfield 6736 4947 9 9999999 Bexley 1800 236 762 9 9 Monterey 1800 236 762 9 99999 Overnight respite available Lakemba 9759 3436 9 9999999 Note 3 Tuggerah 1800 864 846 9 9 9 99 Garden Suburb 1800 864 846 9 9 9 99 Unanderra 1800 864 846 9 9 9 99 Blacktown 9621 6633
Note 1
251
DPS Web Advert Page ID 13981 13928
Uralla 6778 6350
99 9 99 Chatswood 1800 864 846 9 9 9 99 Lilyfield 1800 864 846 9 9 9 99 Lilyfield 1800 864 846 9 9 9 99 Springwood 1800 864 846 9 9 9 99 Deakin 1800 864 846 9 9 9 99 Waverley 1800 864 846 9 999 99 Henty 6929 3244 9 9 9 Page 6255 1794 9 999999 Toukley 0408 265 643 9 99999999 Coffs Harbour 6648 3610 9 999999 Note 4 Woolgoolga 6654 0766 9 999999 Short term overnight respite available Albion Park Rail 1800 927 744 9 99 99 Goulburn 1800 927 744 9 999999 Cooma 6455 4000 9 9 99 Tuggerah 4352 3880 9 999 99 Note 5 Newcastle West 4352 3880 9 99 99 Fairfield 4352 3880 9 99 99 Picton 4677 2524 9 9 99
21579 19212 18968 13982 3 61697 3 61696 3 61700 3 61699
Port Macquarie 1800 864 846
Note: 1. Includes services for frail aged/disabled CALD clients and their carers 2. Includes Carers Support programs for frail aged/dementia/disabled ATSI Elders 3. Services for frail aged Arabic clients; includes day respite for Carers Support Program
3 61693 3 61695 3 61692 3 61694 3 61698 3 20542 21598 12864 IBC, OBC 38936 21627 21628 18260 19267 21563 20207 22171 22172 21648
4. Short term overnight residential respite available at Maureen Guthrie Cottage 5. Services for frail aged clients & those with dementia
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide
SOUTH AUSTRALIA & NT 2022
Day Therapy Centres SUBURB
PHONE (02)
Albury Wodonga Health Community Allied Health
Albury 6058 1800
Anglican Care Alkira Respite & Day Therapy Centre
Booragul 1800 733 553
Anglicare At Home Soc & Wellness Ctr Frenchs Forest
Frenchs Forest 1300 111 278
Anglicare Health Centre
Castle Hill 1300 111 278
Burger Centre
Randwick 8345 9147
Condobolin Independent Living Centre
Condobolin 6890 1500
Constitution Hill Wellbeing & Day Respite Centre
Northmead 1300 294 518
Cooinda Aged Care Facility Dementia Australia NSW Dementia & Memory Community Centre Far South Coast Dementia Australia NSW Dementia & Memory Community Centre Mid North Coast Dementia Australia NSW Dementia & Memory Resource Centre Hunter Dementia Australia NSW Dementia & Memory Resource Centre North Ryde Goodwin Health and Wellness Centres, Crace and Monash Goodwin Monash Health & Wellness Centre Grenfell Community Health Centre HammondCare Hammondville Residential Care The Meadows HammondCare Strathearn Village
Coonabarabran 6842 1996 Bega 6492 6158
McLean Care Mackellar Apex Road Mercy Care Centre Young
Crace 6175 5650 Monash 6175 5668 Grenfell 6349 1777 Hammondville 8788 3906 Scone 6545 1255 1300 782 896 1300 782 896 1300 782 896 1300 782 896 1300 782 896
Inverell 6721 7300 Gunnedah 6741 5400 Young 6382 8444
Our Lady of Consolation Aged Care Services
Rooty Hill 9832 4599
PAC Inner West Day Therapy Centre Peninsula Village Wellness Centre
Paddington 1800 722 679 Stockton 1800 722 679 Ashfield 1800 722 679 Umina Beach 4344 9199
RSL LifeCare Day Centre Narrabeen
Narrabeen 8978 4327
Southern Cross Care Merrylands Day Centre
Merrylands 1800 870 427
St Catherine's Community Care Services
9
9 999 99 99 9 999 999999 999 9 9 99 9 99 999 999 9
Eastwood 8875 0919
Stella Maris Aged Care
Cronulla 8522 1200
Uniting Seniors Gym
Chatswood 1800 864 846
999 9
9 99
9
9 9
99 9 9
DPS Web Advert Page ID 22248 86 21260 IFC-1, 5, 29, 61 14079 IFC-1, 5, 29, 61 14090
Hydro-cise available
41 21535 19867
Fee for some services is applicable 30 14246 14237
9
18257 18258
9 9 9
North Ryde 9888 4268
Ingleburn 9426 3100
PAC Hunter Day Therapy Centre
9 9
Hamilton 4962 7000
Myrtle Cottage PAC Eastern Suburbs Day Therapy Centre
Notes
Port Macquarie 6584 7444
integratedliving Australia Wellness & Activity Ctr Gorokan Gorokan integratedliving Australia Wellness & Activity Centre Raymond Terrace Raymond Terrace integratedliving Australia Wellness Centre Ballina Ballina integratedliving Australia Wellness Centre Muswellbrook Muswellbrook integratedliving Australia Wellness Centre Newcastle Newcastle McLean Care Inverell Residential Care Services
Com pl Die ement titia ar y Div n & Nu Thera ersi pis trit Exe onal T ionist t h rcis er Hyd e Ther apist roth apis Occ erap t upa y Se Phy tiona rvices l Th sio Pod therap erapis t iatr ist Psy ist c ho Reg logy/C iste ou Soc red Nu nsellin ial W rse g Spe orker e ch The rap ist
252
19249 19248
9 9
99 999 999 99 99 9 9 9 9 999 999 999 99
9 9 99 99 9 99 9 99 9 99 9 99 9 9 999 9 99 99 9 9 9 99 999 999 999 999 999 999 9 99 9 99 9 999999 9 9 9 9 9 9
21255
9 9 999
12860 19250 12971 13737
9
21622 38348 38350 38347 38349
9
14357
999
87 20424
9
9
9 9
14287 38200 13137
9 9 9
21941 20509 20508 116 14039
9
21, 45, 77, 113 20530 99 20162 19617
9
13738 Note 1
3 61705
Note: 1. Virtual Gym classes offered through CHSP or private funding
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
AgedCareGuide.com.au
NSW & ACT 2022
Products & Services
PHONE (02)
Advert Page
DPS Web ID
Products & Services
253
PHONE (02)
Advert Page
DPS Web ID
FINANCIAL SERVICES continued
ADVOCACY AND INFORMATION Balance Retirement & Aged Care Specialists Catholic Healthcare Community Services NSW-ACT Assistance with Care & Housing for the Aged COTA Holidays
1300 556 287
125
37111
Joseph Palmer & Sons Aged Care Advisers NSW
03 9601 6847
129
37843
1800 225 474
26, 69
37842
Uniting Assistance with Care & Housing
1800 864 846
3
61703
1300 150 050
136
37983
COTA Membership
1300 140 050
136
37463
1800 685 329
53
61625
Joseph Palmer & Sons Aged Care Advisers NSW
03 9601 6847
129
37843
ADS Home Care Services
8677 0093
24
38978
Uniting Assistance with Care & Housing
1800 864 846
3
61703
Independence Australia
1300 788 855
55
62148
SPACETALK Life Watch
1300 087 423
51
62096
St Simeon Healthcare
8645 4010
144
43604
8677 0093
24
38978
Calvary Home Maintenance & Modifications
1300 660 022
117
37128
Independence Australia
1300 788 855
55
62148
8645 4010
144
43604
1300 788 855
55
62148
8645 4010
144
43604
ASSESSMENTS Dementia Support Australia ACT
1800 699 799 138, 141 38124
Dementia Support Australia NSW
1800 699 799 138, 141 37175
Right at Home Australia
1300 363 802
36
5431
Uniting Assistance with Care & Housing
1800 864 846
3
61703
ASSISTIVE TECHNOLOGY 24/7 Personal Alarm Service - MePACS (NSW/ACT)
1800 685 329
53
61625
8677 0093
24
38978
Calvary Home Maintenance & Modifications
1300 660 022
117
37128
SPACETALK Life Watch
1300 087 423
51
62096
St Simeon Healthcare
8645 4010
144
43604
ADS Home Care Services
CASE MANAGEMENT
HEALTHCARE EQUIPMENT 24/7 Personal Alarm Service - MePACS (NSW/ACT)
MOBILITY AND EQUIPMENT ADS Home Care Services
St Simeon Healthcare
PATIENT CARE EQUIPMENT Independence Australia St Simeon Healthcare
PLACEMENT CONSULTANTS Aged Care Canberra Specialists
1300 350 093
38015
Balance Retirement & Aged Care Specialists
1300 556 287
125
37111
Joseph Palmer & Sons Aged Care Advisers NSW
03 9601 6847
129
37843
ADS Home Care Services Catholic Healthcare Community Services NSW-ACT Assistance with Care & Housing for the Aged Dementia Support Australia ACT
8677 0093
24
38978
1800 225 474
26, 69
37842
1800 699 799 138, 141 38124
Balance Retirement & Aged Care Specialists
1300 556 287
125
37111
Dementia Support Australia NSW
1800 699 799 138, 141 37175
Moving On
1300 435 763
131
37115
Right at Home Australia
1300 363 802
36
5431
Uniting Assistance with Care & Housing
1800 864 846
3
61703
Uniting Assistance with Care & Housing
1800 864 846
3
61703
24/7 Personal Alarm Service - MePACS (NSW/ACT)
1800 685 329
53
61625
DEMENTIA ADVISORS
REAL ESTATE AND MOVING
SAFETY AND SECURITY
Dementia Support Australia ACT
1800 699 799 138, 141 38124
Calvary Home Maintenance & Modifications
1300 660 022
117
37128
Dementia Support Australia NSW
1800 699 799 138, 141 37175
SPACETALK Life Watch
1300 087 423
51
62096
St Simeon Healthcare
8645 4010
144
43604
1300 788 855
55
62148
8645 4010
144
43604
FINANCIAL SERVICES Aged Care Financial Advisers (ACFA)
1300 554 393
123
38147
Alteris Financial Group
1300 366 932
126
37920
Independence Australia
Balance Retirement & Aged Care Specialists
1300 556 287
125
37111
St Simeon Healthcare
COTA Insurance
1300 130 050
136
37982
SKIN AND WOUND CARE
D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Aged Care Guide
NSW & ACT 2022
Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with Aged Care Guide ORGANISATION
PHONE (02)
WEBSITE (www.)
Adria Care
6288 0198
admin@adria.org.au
adria.org.au
ADS Care
8677 0093
info@adscare.com.au
adscare.com.au
Aged Care Financial Advisers (ACFA)
8860 9159
info@acfadvisers.com.au
agedcarefinancialadvisers.com.au
1300 377 074
info@allcare.org.au
allcare.org.au
9431 1000
agedcare@allity.com.au
allity.com.au
Alteris Financial Group
1300 366 932
care@alteris.com.au
alteris.com.au
Anglican Care
1800 733 553
accareenquiry@anglicancare.com.au
anglicancare.com.au
Anglicare
1300 111 278
info@anglicare.org.au
anglicare.org.au
9521 2855
info@apexagedcare.com.au
apexagedcare.com.au
Arcare Australian Unity Independent & Assisted Living Balance Aged Care Specialists
1300 272 273
marketing@arcare.com.au
BaptistCare NSW & ACT
1300 275 227
ask@baptistcare.org.au
baptistcare.org.au
Bupa Aged Care
1300 245 993
info@bupacare.com.au
bupaagedcare.com.au
Calvary Retirement Communities
1300 660 022
retirement@calvarycare.org.au
calvarycare.org.au
4958 8880
info@cameronglen.com.au
cameronglen.com.au
Catholic Healthcare
1800 225 474
salesadmissions@chcs.com.au
catholichealthcare.com.au
Centralis Home Care
8315 2811
admin@centralishomecare.com.au
centralishomecare.com.au
1800 246 637
admissions@chomes.com.au
chomes.com.au
9764 7800
relationship.manager@cnh.com.au
columbiaagedcare.com.au
1300 140 050
info@cotamembership.org.au
cotamembership.org.au
9929 0011
contact@cranbrookcare.com.au
cranbrookcare.com.au
Dementia Support Australia
1800 699 799
dsa@dementia.com.au
dementia.com.au
Estia Health Residential Services
1300 682 833
admissions@estiahealth.com.au
estiahealth.com.au
Fairmont Aged Care
9567 2279
info@fairmontac.com
fairmontagedcare.com.au
Ferndale Gardens Aged Care
9570 5555
admin@ferndalegardens.com.au
ferndalegardens.com.au
Greengate
9097 9175
info@greengate.com.au
greengate.com.au
Hall & Prior Aged Care
08 9321 1388
info@hallprior.com.au
hallprior.com.au
Hardi Aged Care
1800 333 536
hardi@hardiagedcare.com.au
hardiagedcare.com.au
Huntingdon Gardens Aged Care
9880 7455
info@huntingdongardens.com.au
huntingdongardens.com.au
IBIS Care
9547 2400
admin@ibispl.com.au
ibiscare.com.au
1300 788 855
theteam@independenceaustralia.com
independenceaustralia.com
13 44 78
customerservice@irt.org.au
irt.org.au
Joseph Palmer & Sons
03 9601 6800
agedcare@jpalmer.com.au
jpalmer.com.au/services/aged-care
Just Better Care Australia
1300 587 823
info@justbettercare.com
justbettercare.com
LDK Seniors' Living
1300 535 000
hello@ldk.com.au
ldk.com.au
All Care Health Services Group Allity
Apex Aged Care
Cameron Glen Management
Christadelphian Aged Care Columbia Aged Care Services COTA Cranbrook Care
Independence Australia Group IRT
SRS Supported Residential Service
arcare.com.au australianunity.com.au/ 1300 160 170 residentialmarketing@australianunity.com.au assisted-living 8814 7307 info@bfs.net.au balanceagedcarespecialists.net.au
Resi de n Sup tial Age port dC Reti ed & A are / SR ssist rem S Hom ent Liv ed Livi ng ing e Ca In H re Pack ome age Cent Care Se s re B r vi c Day ased Ca es The r e Prod rapy Ce ntre ucts and S er v ices
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9 9
99 9
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9 99 99 9999999 9 9 9 99999
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117 107
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26, 69 23 82 66
9
136 90
9
138, 141 96D 156 33D-33
9
93 22, 74 73 33D-33
9
70
9 999 99 9
55 114
9 9
125 97D
9999 99 9 9999 9 9 9 9 9 9 9 9
9
126 86 IFC-1, 5, 29, 61 175, 176
9
9 9 9 9 9 9 9 9
123 35
9
9 9 9
24
129 37 63, 94, 109
D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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AgedCareGuide.com.au
Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with Aged Care Guide ORGANISATION
PHONE (02)
WEBSITE (www.)
Life Without Barriers NSW/ACT
1800 935 483
info@lwb.org.au
lwb.org.au
LiveBetter Community Services
1800 580 580
info@livebetter.org.au
livebetter.org.au
Mable
1300 736 573
info@mable.com.au
mable.com.au
Mareeba Aged Care
6645 2966
admin@mareebaagedcare.com.au
Mark Moran Little Bay
8197 6100
littlebay@markmoran.com.au
Mark Moran Vaucluse
9366 7000
vaucluse@markmoran.com.au
Mark Moran Warrawee
9144 6958
warrawee@markmoran.com.au
9 markmoran.com.au/littlebay 9 markmoran.com.au/locations/vaucluse 9 markmoran.com.au/warrawee 9
Meditech Staffing
9764 4488
community@meditechstaffing.com.au
meditechstaffing.com.au
MePACS
1800 685 329
mepacssales@phcn.vic.gov.au
mepacs.com.au
Mercy Health
1300 478 776
information@mercy.com.au
mercyhealth.com.au
9832 5800
contact@minchinburymanor.com.au
minchinburymanor.com.au
Montefiore
1800 978 711
info@montefiore.org.au
montefiore.org.au
Moran Group
8272 0000
moran@morangroup.com.au
morangroup.com.au
Moving On In Life
1300 435 763
info@movingon.com.au
Nazareth Care
03 9830 5022
admin.camberwell@nazarethcare.com
4953 8444
info@ndns.com.au
movingon.com.au sistersofnazareth.com/region/ australasian-region ndns.com.au
Opal HealthCare
1300 362 481
communications@opalagedcare.com.au
opalhealthcare.com.au
Peninsula Village
1800 650 070
agedcare@penvill.com.au
peninsulavillage.com.au
Regis Aged Care
1300 998 100
advice@regis.com.au
regis.com.au
8887 5555
info@residentialgardens.com.au
residentialgardens.com.au
Retreat Care
07 5656 1000
info@retreatcare.com.au
retreatcare.com.au
Right at Home Australia
1300 363 802
info@rightathome.com.au
rightathome.com.au
RSL LifeCare
1300 853 146
administration@rsllifecare.org.au
rsllifecare.org.au
Simply Helping
1800 998 866
info@simplyhelping.com.au
simplyhelping.com.au
Southern Cross Care (NSW & ACT)
1800 870 427
enquiries@sccliving.org.au
sccliving.org.au
SPACETALK Life Watch
1300 087 423
life@spacetalkwatch.com
spacetalkwatch.com
St Simeon Healthcare
9675 3285
info@stsimeon.org.au
stsimeon.org.au
St Vincent's Care Services
1800 778 767
svcs.info@svha.org.au
svcs.org.au
SummitCare
1300 685 548
info@summitcare.com.au
summitcare.com.au
9847 3800
info@tallwoodscorner.com.au
tallwoodscorner.com.au
The Salvation Army Aged Care
1300 111 227
acp.enquiries@aue.salvationarmy.org
agedcare.salvos.org.au
The Sisters of Our Lady of China
9153 8224
info@ourladyofchina.org.au
ourladyofchina.org.au
1300 350 093
hello@thirdagematters.com.au
thirdagematters.com.au
8784 2400
info@bluehillsvillage.com.au
tulich.com.au
1800 864 846
ask@uniting.org
uniting.org
4038 1800
info@wallsendmanor.com.au
wallsendmanor.com.au
Minchinbury Manor
NDNS
Residential Gardens for Spanish Speaking
Tallwoods Corner Aged Care
Third Age Matters Tulich Family Communities Uniting NSW & ACT Wallsend Manor Aged Care
SRS Supported Residential Service
255
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NSW & ACT 2022
Advert Page 9
99 99 9
27 34, 38
mareebaagedcare.com.au
79 65D
9
65D 65D
99
84-85
9 9 9 9 9
9999
87 157
99999
41 78
9 9 999 9 9 9 9 9 9
9 9 9 9 9 9 9
131 81
99
9
53
19
9 99
IBC, OBC 116 58-59
99
103 64D
36 99 9 9 9 9 9 9 21, 45, 77, 113 42 9 99 99999 51 9 144 99 9 7 999 100 9 167
9999
62 83
9 9 9 9
9 999999
11 3 193
D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
256
Aged Care Guide
Index
Abbreviations............................................................................................................. 150 Aboriginal and Torres Strait Islander (ATSI).............................................. 104 Advocacy...................................................................................................................... 137 Aged Care Assessment Team (ACAT)................................................................15 Appeal..........................................................................................................................15 Assessment...............................................................................................................15 Referrals......................................................................................................................15 Regions..................................................................................................................... 150 Aged care checklist....................................................................................................98 Aged care explained....................................................................................................9 Aged care homes................................................................................................10, 61 Accommodation payments..............................................................................71 Accreditation and certification......................................................................64 Charter of Rights....................................................................................................65 Complaints.................................................................................................................67 Costs..............................................................................................................................68 Cultural home listings........................................................................... 228-230 Daily care fees..........................................................................................................68 Directory listings...................................................................................... 156-202 Extra service listings......................................................................................... 203 Homes and their services..................................................................................62 How much will I pay............................................................................................71 Means tested care fee.........................................................................................71 Payment options....................................................................................................72 Quality standards...................................................................................................65 RAD & DAP.................................................................................................................72 Where do I start......................................................................................................61 Applying to a home...................................................................................................75 Assessments.......................................................................................................... 14-15 Assistive technology options...............................................................................50 Assistive technology solutions.......................................................................52 Independent Living Centres............................................................................53 Mobility aids.............................................................................................................52 Care leavers................................................................................................................. 104 Carer support............................................................................................................. 135 Counselling services.......................................................................................... 135 Support groups and lines............................................................................... 135 Centre Based Care services....................................................................................47 Directory listings...................................................................................... 246-251 Commonwealth Home Support Programme (CHSP).............................20 Am I eligible?...........................................................................................................24 Directory listings...................................................................................... 235-245 Types of services provided................................................................................23 Urgent needs............................................................................................................24 What is CHSP?..........................................................................................................20 Who is CHSP for?....................................................................................................23 Who pays for CHSP services?...........................................................................24 Community Visitors Scheme................................................................................49 Consumer Directed Care..........................................................................................19 Continence......................................................................................................................54 Costs for residential care.........................................................................................68 Accomodation payments..................................................................................71 Daily care fees..........................................................................................................68 How much will I pay............................................................................................71 Means tested care fee.........................................................................................71
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NSW & ACT 2022
Culturally and Linguistically Diverse (CALD) people........................... 104 Directory listings ..................................................................................... 228-234 Cultural services....................................................................................................... 102 Directory listings ..................................................................................... 228-234 Partners in Culturally Appropriate Care................................................. 102 Daily Accommodation Payment (DAP)...........................................................72 Daily living in a nursing home............................................................................86 Day Therapy Centres..................................................................................................48 Directory listings................................................................................................. 252 Deciding on a home..................................................................................................76 Definition of often used terms.............................................................. 146-147 Dementia support................................................................................................... 139 Changed behaviours......................................................................................... 140 Specialised support........................................................................................... 140 Directory index.......................................................................................................... 145 Aged care home listings...................................................................... 156-202 Centre Based Care listings................................................................... 246-251 Council reference index................................................................................... 151 Culturally appropriate homes and services.............................. 228-234 Day Therapy Centres listings......................................................................... 252 Extra services listings....................................................................................... 203 Home Care Packages listings............................................................. 214-227 In home care provider listings.......................................................... 235-245 Local Government Area (LGA) reference index.................................. 151 Organisation & Business index......................................................... 254-255 Products & Services listings.......................................................................... 253 Retirement accommodation listings............................................ 204-209 Suburb reference index........................................................................ 152-154 Supported & Assisted Living listings....................................................... 202 Town reference index............................................................................ 152-154 Disability....................................................................................................................... 104 End of life..................................................................................................................... 142 Palliative care in a nursing home.............................................................. 143 Residents with dementia............................................................................... 143 Services to help at home................................................................................ 142 Estate planning......................................................................................................... 133 Enduring Power of Attorney and Guardianship................................ 134 Extra services................................................................................................................95 Directory listings................................................................................................. 203 Financial advice........................................................................................................ 122 Financial counselling........................................................................................ 127 How an expert can help.................................................................................. 122 Paying for your care........................................................................................... 122 Financially disadvantaged................................................................................. 105 Flexible restorative care..........................................................................................44 Frequently asked questions..................................................................................96 Home Care flow chart..............................................................................................18 Home Care Packages (HCP)...................................................................................25 Approved providers..............................................................................................31 Are you eligible?.....................................................................................................28 Cost................................................................................................................................34 Directory listings...................................................................................... 214-227 Exit fees.......................................................................................................................36 Home Care Agreement.......................................................................................31 How much you will pay......................................................................................35 Package supplements.........................................................................................27 Priority.........................................................................................................................31
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Home Care Packages (HCP) continued Quality and complaints......................................................................................37 Self-managing your HCP...................................................................................39 Services not provided..........................................................................................28 Services provided...................................................................................................27 Types of packages .................................................................................................26 Homeless...................................................................................................................... 105 How to use the Aged Care Guide..........................................................................8 In home support.........................................................................................................19 Directory listings...................................................................................... 235-245 LGBTIQ............................................................................................................................ 105 Moving into a home..................................................................................................80 My Aged Care................................................................................................................13 Nutrition..........................................................................................................................57 Placement consultants......................................................................................... 118 Case management............................................................................................. 120 Choosing a placement consultant............................................................. 119 How a placement consultant can help................................................... 118 Negotiate and advocate for you................................................................. 119 Private home care......................................................................................................40 RAD and DAP explained..........................................................................................72 Refundable Accommodation Deposit (RAD)...............................................72 Regional Assessment Service (RAS).................................................................14 Assessment...............................................................................................................14 Referrals......................................................................................................................14 Regaining your independence............................................................................46 Resident agreement.................................................................................................91 Residential Care flow chart...................................................................................60 Respite ........................................................................................................... 10, 43, 92 At home.......................................................................................................................43 Centre Based Respite Care................................................................................43 Cost........................................................................................................................44, 94 Eligibility.....................................................................................................................43 Residential respite................................................................................................92 Restorative care...........................................................................................................44 Retirement living.............................................................................................10, 108 Choosing a village.............................................................................................. 115 Departure/exit fee.............................................................................................. 112 Deposit or entry contribution...................................................................... 111 Directory listings...................................................................................... 204-209 Fees and charges................................................................................................. 111 Finding the right village................................................................................. 112 Ownership.............................................................................................................. 111 Types of villages.................................................................................................. 108 Vacating................................................................................................................... 111 Rural & Regional clients....................................................................................... 105 Short Term Restorative Care.................................................................................44 Special needs groups............................................................................................. 104 Support at home................................................................................................... 9, 19 Supported living...................................................................................................... 106 Directory listings................................................................................................. 202 Transition care..............................................................................................................46 Transport services.......................................................................................................56 Useful phone numbers and websites..............................................................12 Veterans' support............................................................................................48, 105 Waiting for residential care..................................................................................75 Waiting lists..............................................................................................................75
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Call 1300 186 688 or email sales@dps.com.au
YOUR DPS SALES TEAM www.AgedCareGuide.com.au
www.DisabilitySupportGuide.com.au
Matt
Ed
ia
Mar
At Opal HealthCare, building personal relationships with our residents and families is at the heart of our model of care. Our primary responsibility is to support you to live the life you want. With homes located across metro and regional New South Wales, our Care Communities will provide you with a sense of place and belonging.