Aged Care Guide Queensland 2022/23 by DPS Publishing

2 2 ND E D I T I O N

AGED CARE GUIDE A

DPS

PUBLICATION

Queensland

Home Care |

Residential Care | Retirement Living AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

ALITY PSEst.QU1999

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Contents

Aged Care Guide

QUEENSLAND 2022/23

COTA message.................................................................................................................................................................................................................................................................... 4 From the Managing Editor....................................................................................................................................................................................................................... 5 Useful phone numbers and websites................................................................................................................................................................................ 6 How to use the Aged Care Guide................................................................................................................................................................................................ 8 Aged care explained......................................................................................................................................................................................................................................... 11 My Aged Care.................................................................................................................................................................................................................................................................. 13 Regional Assessment Service (RAS).................................................................................................................................................................................. 15 Aged Care Assessment Team (ACAT)............................................................................................................................................................................. 16 Home Care flow chart.................................................................................................................................................................................................................................... 20 Support at home....................................................................................................................................................................................................................................................... 21 - Commonwealth Home Support Programme...........................................................................................................................................22 - Home Care Packages..................................................................................................................................................................................................................................27 - Self-managed Home Care Package...............................................................................................................................................................................37 - Private home care. ...........................................................................................................................................................................................................................................38 - Respite at home...................................................................................................................................................................................................................................................39 - Transition Care........................................................................................................................................................................................................................................................40 - Short Term Restorative Care........................................................................................................................................................................................................41 - Centre Based Care............................................................................................................................................................................................................................................42 - Day Therapy Centres. .................................................................................................................................................................................................................................43 - Veterans’ support..............................................................................................................................................................................................................................................43 - Community Visitors Scheme.......................................................................................................................................................................................................44 Transport.................................................................................................................................................................................................................................................................................. 45 Assistive technology options......................................................................................................................................................................................................... 46 Nutrition..................................................................................................................................................................................................................................................................................... 50 Continence............................................................................................................................................................................................................................................................................ 52 Aged Care flow chart....................................................................................................................................................................................................................................... 56 Aged care homes..................................................................................................................................................................................................................................................... 57 - Cost for residential care........................................................................................................................................................................................................................62 - Payment options: RAD and DAP.........................................................................................................................................................................................66 - Applying to aged care homes..................................................................................................................................................................................................69 - Waiting for residential care............................................................................................................................................................................................................69 - Deciding on a home....................................................................................................................................................................................................................................70 - Moving into a home....................................................................................................................................................................................................................................73 - Daily living in a nursing home.................................................................................................................................................................................................76 - Resident Agreement...................................................................................................................................................................................................................................79 - Aged care checklist........................................................................................................................................................................................................................................81 - Frequently asked questions.........................................................................................................................................................................................................84 - Residential respite............................................................................................................................................................................................................................................88 - Extra services..............................................................................................................................................................................................................................................................89 Cultural services........................................................................................................................................................................................................................................................ 90 Special needs groups.................................................................................................................................................................................................................................... 92 Supported Residential Services (SRS).......................................................................................................................................................................... 94 Supported living....................................................................................................................................................................................................................................................... 96 Retirement living..................................................................................................................................................................................................................................................... 99 Placement consultants.......................................................................................................................................................................................................................... 106 - Case management..................................................................................................................................................................................................................................... 109 Financial advice......................................................................................................................................................................................................................................................110 - De-stressing your move.................................................................................................................................................................................................................. 114 Estate planning.......................................................................................................................................................................................................................................................115 Advocacy...............................................................................................................................................................................................................................................................................117 Dementia support..............................................................................................................................................................................................................................................118 Carer support...............................................................................................................................................................................................................................................................121 End of life.............................................................................................................................................................................................................................................................................122 Directory Lists & Reference Indexes – Directory contents page........................................................................125 This section includes all the lists and reference tables to make finding a home or service so much easier: ACAT regions, Council Districts referencing, Suburb & Town, Area maps, Lists of Aged Care Homes, Retirement Accommodation, Home Care Packages, In Home Care Services, Centre Based Care, Day Therapy Centres, Products & Services.

Aged Care Guide

QUEENSLAND 2022/23

COTA message “COTA Australia is the peak national advocacy body for older

Australians across all areas of Government policy. In aged care we

have been at the leading edge of reform pressure for over a decade. We are the leading advocate for much greater consumer choice and control in aged care. We had a major input to the Royal Commission into Aged Care Quality and Safety and to the Federal Government’s response to the Commission’s Final Report.

The aged care reform process has been underway for a while, starting with the Labor

Government’s 2012 ‘Living Longer Living Better’ package which heavily ramped up home

care packages and introduced ‘consumer directed care’. This was followed by the Coalition Government’s 2018 Federal Budget package ‘More Choices for a Longer Life’, which COTA Australia partnered in developing.

The Royal Commission was called in October 2018 and the Commission presented its Final Report on 26 February 2021, with the Government responding in the Federal Budget on

11 May 2021. In the 2021/22 Budget, the Government committed almost $18 billion extra over

COTA message

the next four years to increase the supply and funding of both home care and residential care, provide extra support for family carers and for people with dementia and their carers, and much more.

There will be at least 80,000 new home care packages by mid-2023, bringing the total number to 276,000 – more than the number of residential beds; and the current home care waiting list will be gone. A new home care program will be developed by 2023 that will design individual packages for each person.

In residential care there will be more staff spending more time with residents, better food where that’s not the case now, stronger clinical care standards, a new funding formula, and prices set by an independent authority. All providers will experience much greater

transparency and exposure about services, fees, staffing quality measures and consumer experience.

Most excitingly, by 2024 the bed licences system will be abolished and people will have

control of their residential care funding. This will also mean good providers can expand their services without needing bed licences.

Another COTA initiative is a program of 500 Community Care Finders around Australia to help people navigate aged care and be connected to services. There will also be a doubling of the number of consumer advocates.

Amidst all this change an independent, unbiased resource such as this Aged Care Guide,

together with the online directory AgedCareGuide.com.au, assists you to make the best aged

care choices for your specific circumstances and can help you take greater control of your care. COTA Australia’s partnership with DPS is also focused on improving consumer information and choice about services and providing opportunities for direct consumer feedback and comment on services.

By creating a platform on which you can choose between providers, and by giving you the

opportunity to leave a review of any service or village, DPS is helping strengthen consumer information and choice. This has always been a goal for DPS since its inception.”

Ian Yates AM – Chief Executive Council on the Ageing (COTA) Australia

AgedCareGuide.com.au

QUEENSLAND 2022/23

From the Managing Editor Welcome to the 22nd edition of the Aged Care Guide Queensland. For more than 20 years, the Aged Care Guide, previously known as the DPS Guide to Aged Care, has provided seniors and their families with essential information about aged care in Australia. Our print and online publications are an essential tool to help you understand and access aged care services – from home and community care through to residential care accommodation and retirement living options. To help you understand the aged care process even better we have created easy to follow flow charts which visualise your options and the steps to take for home care and residential aged care. The articles in the front half of the book give detailed descriptions of the various aged care services available and discuss any financial and legal issues you need to be aware of, as well who can assist with expert advice around advocacy and placement. The directory section at the back provides a comprehensive list of Australian Government subsidised residential accommodation and approved home care package providers. An extensive list of retirement living operators and private providers of homes and services are also included.

You can use the Aged Care Guide in conjunction with our website – AgedCareGuide.com.au – which provides greater detail on the services offered by individual aged care homes, home care providers, retirement villages, as well as professional services and products.

Simply type in the associated ‘DPS Web ID’ number from this book in the space provided on the website to link directly to a chosen home, service or product.

From there you can save the listing, share it with friends and family, contact the facility by phone or send an enquiry directly to the facility. Current bed vacancies, as well as home care availability and retirement units for sale or lease, are also listed on the website. We would like to wish you all the best as you embark on your journey in locating the home or services to suit your needs. When engaging a service, please advise the aged care home, retirement village, community care provider, or product and service provider that you found their details in the Aged Care Guide. We welcome any suggestions on information we can provide in the next edition of the Aged Care Guide or on AgedCareGuide.com.au to further assist in your journey. Simply email margot.white@dps.com.au I look forward to hearing from you.

Margot White – Managing Editor

Allity Aged Care

Proud to be called Home Every Allity Home is exactly what the name implies – a place where our residents can continue to share every day experiences with family, make it their own and maintain active and rewarding lifestyles in a way that is meaningful. Living at Allity is all about making the best of every day regardless of life’s limitations, and more often than not, it’s just having someone there to remind you that you can. Keperra Sanctuary Aged Care 998 Samford Road, Keperra 4054 t: (07) 3355 5599

B15743

Villa Serena Aged Care 2 Easthill Drive, Robina 4226 t: (07) 5665 5999

Making every day the best it can be

www.allity.com.au

Aged Care Guide

QUEENSLAND 2022/23

Useful phone numbers and websites

Advocacy

Aged and Disability Advocacy Australia (ADA Australia) 1800 818 338 adaaustralia.com.au CarerHelp carerhelp.com.au Carers Australia 02 6122 9900 carersaustralia.com.au Carers QLD 07 3900 8100 carersqld.com.au COTA Queensland 07 3316 2999 cotaqld.org.au Elder Abuse Helpline 1300 651 192 eapu.com.au/helpline National Seniors 1300 765 050 nationalseniors.com.au Older Person’s Advocacy Network (OPAN) 1800 700 600 opan.org.au Seniors Enquiry Line 1300 135 500 seniorsenquiryline.com.au

Cultural

Centre for Cultural Diversity in Ageing (PICAC) 03 8823 7979 culturaldiversity.com.au Diversicare (PICAC) 1300 348 377 diversicare.com.au Ethnic Communities Council of Queensland (ECCQ) 07 3844 9166 eccq.com.au Federation of Ethnic Communities’ Council of Australia 02 6282 5755 fecca.org.au Translating and Interpreting Service 13 14 50 tisnational.gov.au

Government

Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Community Visitors Scheme Qld (Queensland Community Care Network) 07 3379 7200 qccn.org.au Department of Veterans’ Affairs 1800 838 372 dva.gov.au My Aged Care 1800 200 422 myagedcare.gov.au Queensland Government - Home Assist Secure 13 74 68 qld.gov.au Services Australia - Aged Care Line 1800 227 475 servicesaustralia.gov.au/ageing

Government continued

Services Australia - Carers & Disability 13 27 17 servicesaustralia.gov.au/carers Services Australia - Medicare 13 20 11 servicesaustralia.gov.au/medicare Services Australia - Older Australians 13 23 00 servicesaustralia.gov.au/ageing

Health

Alzheimer’s Queensland Helpline 1800 639 331 alzheimersonline.org Dementia Australia 1800 100 500 dementia.org.au Dementia Behaviour Management Advisory Services (DBMAS) 1800 699 799 dementia.com.au Dementia Support Australia (DSA) 1800 699 799 dementia.com.au National Continence Helpline 1800 330 066 continence.org.au National Dementia Helpline 1800 100 500 dementia.org.au Seniors Health Card 13 23 00 serviceaustralia.gov.au

Legal

Legal Aid Queensland 1300 651 188 legalaid.qld.gov.au Office of the Public Advocate (QLD) 07 3738 9513 justice.qld.gov.au/public-advocate Public Trustee (QLD) 1300 360 044 pt.qld.gov.au

Other

Carer Gateway 1800 422 737 carergateway.gov.au LifeTech (Independent Living Centre) 1300 543 383 lifetec.org.au National Relay Service 1800 555 660 infrastructure.gov.au Open Arms - Veterans & Families Counselling 1800 011 046 openarms.gov.au Relationships Australia 1300 364 277 relationships.org.au Seniors Card (QLD) 13 74 68 qld.gov.au/seniors

CELEBRATING YOU Home Care | Residential Aged Care | Retirement Living

Call today

1800 778 767

Aged Care Guide

QUEENSLAND 2022/23

How to use the Aged Care Guide

The articles up to page 123 will help you become better informed about aged care, community care and retirement living. The Aged Care Guide also includes a comprehensive directory of residential aged care homes (see pages 131 –157; retirement accommodation (see pages 158 –160); home care packages (see pages 161 –176); and facilities or services specific to your cultural background (see pages 177 –180).

How do I find what I’m looking for?

There are a number of ways you can use the Aged Care Guide in order to find aged care homes, retirement accommodation, home care packages, products or services. The index on page 192 can help you to find the main information topics in the book and can direct you to the different directory tables for aged care homes, retirement villages, Home Care Package providers, in home care options or product/services in the back of the Guide. Each Council District (also known as a Local Government Area or LGA) on the referenced page includes a list of suburbs with homes or villages in each suburb listed in alphabetical order. You will find some retirement accommodation listed within the residential directory where they are co‑located on the same geographical site as the aged care home. Locality search: If you know the Council District, suburb or town, then use the cross reference index on pages 127–129. Each of these lists are in alphabetical order and you can then refer to the page referenced. Cultural search: If you are of non-English speaking background, or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on pages 177 –180.

Searching for other services . . .

If you are looking for In Home Care Services, Centre Based Care, Day Therapy Centres or other Products and Services, you can find this in grid form in the directory section (see pages 181 –188). Visit AgedCareGuide.com.au for a complete list of services available near you.

DPS

Aged Care Guide

164 162

PUBLICATION

Metropolitan&&surrounds surrounds Metropolitan

TORRES STRAIT ISLAND

TORRES

NORTHERN PENINSULA

General packages suitable for all eligible clients

SUNSHINE COAST

North Coast

SOMERSET

MAPOON

North West

MORETON BAY

Brisbane

NAPRANUM WEIPA

LOCKHART RIVER

BRISBANE LOCKYER VALLEY

AURUKUN

REDLAND IPSWICH LOGAN

South Coast

PORMPURAAW COOK

HOPE VALE

KOWANYAMA

Far North

MORNINGTON

GOLD COAST

SCENIC RIM

WUJAL WUJAL

Southern

DOUGLAS MAREEBA

CARPENTARIA

YARRABAH CAIRNS

DOOMADGEE

CASSOWARY COAST

TABLELANDS

PALM ISLAND

BURKE

ETHERIDGE

CROYDON

HINCHINBROOK TOWNSVILLE BURDEKIN MOUNT ISA

MCKINLAY

Regional

RICHMOND CHARTERS TOWERS

WHITSUNDAY

North

CLONCURRY

MACKAY FLINDERS

ISAAC BOULIA

LIVINGSTONE

WINTON ROCKHAMPTON

BARCALDINE LONGREACH

GLADSTONE

CENTRAL HIGHLANDS

Central WOORABINDA

DIAMANTINA

BLACKALL-TAMBO

BANANA

BARCOO

BUNDABERG

NORTH BURNETT

FRASER COAST NOOSA

QUILPIE

CHERBOURG

MURWEH

SOUTH BURNETT

MARANOA

South West

Home Care |

Residential Care | Retirement Living AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

ALITY PSEst.QU1999

GYMPIE

WESTERN DOWNS

TOOWOOMBA BULLOO PAROO

BALONNE

GOONDIWINDI SOUTHERN DOWNS

Reproduced with the permission of the Queensland Government

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Queensland SERVICE PROVIDER

Ozcare Home Care Rockhampton

Care Toowoomba n Ozcare Home Home Care Townsville n Ozcare Home Care Ipswich - Toowoomba QLD n Pearl Pearl Home Care Liverpool-Wolondilly NSW nnnn RADCARE n Range CareCommunity Care n Home Care Cairns n Regis Shire Council Aged Care n Richmond at Home Central Queensland & Wide Bay n Right n Right at Home FarDarlingNorthDowns Queensland n Right atat Home Home Mackay n n Right Right at Home RightCare nnnn Right Sunshine Coast n Right atat Home Townsville n HomeCommunity Health Aged Care Services n Rockhampton n Roma Home atCareHomeServiceNorth - Tweed Heads, Gold Coast, Murwillumbah nnnn RSLSeniorLifeCare Helpers Far North Queensland n & District Aged Care nnnn Springsure John's Community Care nn StSt Vincent's Care Services Home Care Sunshine Coast n n St Vincent's Care ServicesServicesHomeHomeCare&Toowoomba Community Care n n SuncareMPSCommunity Community Care n Tambo Ten Years Younger Home Care n Tender Australia n UPA NorthLovingCoastCuisine Home Care Services nnnn Biloela n Wahroonga, Western Downs Regional Council Community Care n Whitsunday Home Care n Wowan Dululu Multi Purpose Centre n Wujal Wujal Aboriginal Shire Council Community Care nnnn YellowBridge Home Care Packages n YNA Your NursingQLDAgency Home Care Services (QLD) n Zion n Retirement Living, Gympie

192

QUEENSLAND 2022/23

These icons help you find the packages that are most suitable for you.

Thismap mapprovides providesyou youwith withaageographical geographicalreference referenceto tothe theLGA LGAareas areasin inQueensland. Queensland. This

Queensland

Aged Care Guide

176

N uDi d2e0. c2o2m/ .2a3u w w wQ . AUg Ee EdN C Sa Lr A eG

QUEENSLAND 2020

Local Government Areas (State Maps)

Central Far North North South West

2 2 ND E D I T I O N

AGED CARE GUIDE

How to use the Aged Care Guide

The information featured in this 22nd edition of the Aged Care Guide Queensland will inform you on a number of considerations when choosing accommodation and care options.

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

1800 692 273 1800 692 273 0423 247 315 0420 205 441 4097 7263

Notes

5445 7044 1300 188 740 4741 3327 4807 6454 4592 8204 4220 9883 4849 5406 3054 1360 5301 9340 4426 1016 4920 6900 4624 2730 1300 853 146 4281 6816 4984 1012 4039 9700 1800 778 767 1800 778 767 1800 786 227 4520 9746 4255 6822 1800 801 200 1300 026 594 4992 8300 1300 268 624 4813 9405 4937 1119 4083 9100 1300 882 764 1300 360 456 5482 8349

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 12 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

Home Care Packages Supplement

PHONE (07)

1800 692 273

Packages for Veterans

8ZR 8ZRg 8ZRg 8Zt 8Z 8etg 8Zet 8ZeYtR 8t 8Zt 8Zt 8Zt 8Z 8ZR 8Z 8Z 8e 8et 8ZeR 8Zt 8Zt 8ZetR 8Zet 8Zet 8ZetR 8t 8ZtR 8 8ZeYR 8 8Zt 8t 8ZetR 8Zetg 8 8Z 8

Advert Page

DPS Web ID

102-103 17302 ATSI

102-103 17300

ATSI

102-103 17426 63026 63018

ATSI

17411 19366 18-19 21413 17278 25 22255 25 38319 25 38316 25 61806 25 22069 25 22256 25 38317 17412 17252 22336 39024 17416 17304 7 21966 7 21967 20308 17420

Fee for service available 22024 Provides meals

63101 13994 14712 17388 17286 17431

ATSI

17326 38354 22195 19383

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

Index

Abbreviations............................................................................................................ 190 Aboriginal and Torres Strait Islander (ATSI) ................................................92 Advocacy...................................................................................................................... 117 Aged Care Assessment Team (ACAT) ...............................................................16 Appeal ............................................................................................................................16 Assessment .................................................................................................................16 Referrals ........................................................................................................................16 Regions ....................................................................................................................... 190 Aged care checklist ...................................................................................................81 Aged care explained.................................................................................................11 Aged care homes ...............................................................................................11, 57 Accommodation payments ................................................................................64 Accreditation and certification.........................................................................59 Charter of Rights ......................................................................................................60 Complaints...................................................................................................................60 Costs ................................................................................................................................62 Cultural home listings ............................................................................. 177-180 Daily care fees ............................................................................................................62 Directory listings ........................................................................................ 132-157 Extra services........................................................................................................... 157 Homes and their services ....................................................................................57 How much will I pay...............................................................................................65 Means tested care fee ...........................................................................................64 Payment options ......................................................................................................72 Quality standards.....................................................................................................60 RAD & DAP ...................................................................................................................66 Where do I start ........................................................................................................57 Applying to a home..................................................................................................69 Waitlist...........................................................................................................................69 Vacancy..........................................................................................................................69 Assessments ......................................................................................................... 15-16 Assistive technology options ..............................................................................46 Assistive technology solutions .........................................................................48 Independent Living Centres ..............................................................................49 Mobility aids ...............................................................................................................48 Care leavers ...................................................................................................................92 Carer support ............................................................................................................ 121 Counselling services ............................................................................................ 121 Support groups and lines ................................................................................. 121 Centre Based Care services ...................................................................................42 Directory listings ........................................................................................ 184-186 Commonwealth Home Support Programme (CHSP) ............................22 Am I eligible? .............................................................................................................25 Directory listings ........................................................................................ 181-183 Types of services provided ..................................................................................24 Urgent needs ..............................................................................................................25 What is CHSP? ............................................................................................................22 Who is CHSP for? ......................................................................................................25 Who pays for CHSP services?.............................................................................26 Community Visitors Scheme................................................................................44 Consumer Directed Care.........................................................................................22 Continence.....................................................................................................................52 Costs for residential care........................................................................................62 Accomodation payments ....................................................................................64 Daily care fees ............................................................................................................62 How much will I pay...............................................................................................65 Means tested care fee ...........................................................................................64 Culturally and Linguistically Diverse (CALD) people..............................92 Directory listings ....................................................................................... 177-180

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QUEENSLAND 2022/23

Cultural services .........................................................................................................90 Directory listings ....................................................................................... 177-180 Partners in Culturally Appropriate Care ......................................................91 Daily Accommodation Payment (DAP)..........................................................66 Daily living in a nursing home ...........................................................................76 Day Therapy Centres.................................................................................................43 Directory listings ........................................................................................ 186-187 Deciding on a home .................................................................................................70 Definition of often used terms ........................................................................ 126 Dementia support .................................................................................................. 118 Changed behaviours ........................................................................................... 120 Specialised support ............................................................................................. 120 De-stressing your move ...................................................................................... 114 Directory index......................................................................................................... 125 Aged care home listings ........................................................................ 132-157 Centre Based Care listings..................................................................... 184-186 Council reference index ..................................................................................... 127 Culturally appropriate homes and services ................................ 177-180 Day Therapy Centres listings................................................................ 186-187 Extra services listings ......................................................................................... 157 Home Care Packages listings............................................................... 163-176 In home care provider listings............................................................ 181-183 Local Government Area (LGA) reference index .................................... 127 Organisation & Business index........................................................... 188-189 Products & Services listings ............................................................................ 188 Retirement accommodation listings .............................................. 158-160 Suburb reference index .......................................................................... 128-129 Supported & Assisted Living listings ......................................................... 158 Town reference index .............................................................................. 128-129 Disability.........................................................................................................................92 End of life .................................................................................................................... 122 Palliative care in a nursing home ................................................................ 122 Residents with dementia ................................................................................. 123 Services to help at home .................................................................................. 122 Estate planning........................................................................................................ 115 Executors and administrators ........................................................................ 115 Extra services ...............................................................................................................89 Directory listings ................................................................................................... 157 Financial advice ....................................................................................................... 110 Financial counselling .......................................................................................... 111 How an expert can help .................................................................................... 110 Paying for your care............................................................................................. 111 Financially disadvantaged....................................................................................93 Flexible restorative care .........................................................................................41 Frequently asked questions .................................................................................84 Home Care flow chart..............................................................................................20 Home Care Packages (HCP) ..................................................................................27 Approved providers ................................................................................................32 Are you eligible? .......................................................................................................31 Cost ..................................................................................................................................33 Directory listings ........................................................................................ 163-176 Exit fees .........................................................................................................................34 Home Care Agreement .........................................................................................32 How much you will pay........................................................................................32 Package supplements ...........................................................................................28 Priority ...........................................................................................................................31 Quality and complaints ........................................................................................34 Self-managing your HCP .....................................................................................37 Services not provided ............................................................................................31 Services provided.....................................................................................................29 Types of packages ...................................................................................................27

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Homeless ........................................................................................................................93 How to use the Aged Care Guide .........................................................................8 In home support ........................................................................................................21 Directory listings ........................................................................................ 181-183 LGBTIQ ..............................................................................................................................93 Moving into a home.................................................................................................73 What can you bring ................................................................................................73 Making the transition ...........................................................................................74 My Aged Care ...............................................................................................................13 Referral code ..............................................................................................................13 Nutrition .........................................................................................................................50 Placement consultants ........................................................................................ 106 Case management ............................................................................................... 109 Choosing a placement consultant............................................................... 108 How a placement consultant can help ..................................................... 106 Negotiate and advocate for you ................................................................... 107 Resolving family disputes................................................................................ 108 Private home care......................................................................................................38 RAD and DAP explained .........................................................................................66 Refundable Accommodation Deposit (RAD)..............................................66 Regional Assessment Service (RAS)................................................................15 Assessment .................................................................................................................15 Referrals ........................................................................................................................15 Regaining your independence ...........................................................................40 Resident agreement ................................................................................................70 Residential Care flow chart ..................................................................................56 Respite .......................................................................................................... 11, 39, 88 At home.........................................................................................................................39 Centre Based Respite Care ..................................................................................39 Cost ..........................................................................................................................39, 88 Eligibility.......................................................................................................................39 Residential respite...................................................................................................88 Restorative care ..........................................................................................................41 Retirement living...............................................................................................12, 99 Choosing a village ................................................................................................ 104 Departure/exit fee................................................................................................ 101 Deposit or entry contribution ........................................................................ 100 Directory listings ........................................................................................ 158-160 Fees and charges ................................................................................................... 101 Finding the right village ................................................................................... 104 Ownership ................................................................................................................ 100 Types of villages..................................................................................................... 100 Vacating ..................................................................................................................... 101 Rural & Regional clients.........................................................................................93 Short Term Restorative Care ................................................................................41 Special needs groups...............................................................................................92 Support at home ........................................................................................................21 Supported living ........................................................................................................96 Directory listings ................................................................................................... 158 Supported Residential Services.........................................................................94 Cost ..................................................................................................................................95 Respite ...........................................................................................................................95 Transition care .............................................................................................................40 Transport services......................................................................................................45 Useful phone numbers and websites................................................................6 Veterans' support ..............................................................................................43, 93 Waiting for residential care..................................................................................69 Waiting lists ................................................................................................................69

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Call 1300 186 688 or email sales@dps.com.au

YOUR DPS SALES TEAM www.AgedCareGuide.com.au

www.DisabilitySupportGuide.com.au

Matt

Mari

Samantha Daley, Care Solutions Consultant

Aged Care Guide

QUEENSLAND 2022/23

Living with purpose At Carinity “living with purpose” goes beyond just physical care or support. From retirement living to home care or residential aged care, our vibrant communities provide opportunities to connect and achieve a true sense of belonging.

learn more

Carinity. Living with purpose.

Call us today on 1300 109 109 or visit carinity.org.au Retirement Living

Home Care

Respite Care

Residential Aged Care

AC031-0222

QUEENSLAND 2022/23

AgedCareGuide.com.au

Aged care explained Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what options are available to you. What is aged care?

Below you will find a brief description of what care options might be available to you, which will direct you to the different sections of the Aged Care Guide for more detail.

Support at home

If you want to stay in your own home but need assistance to continue living independently, there are numerous services available, both Government and privately funded, to help you manage better at home. You can choose to pay for help at home yourself or you can get support through Government funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCPs) program. Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance, and home maintenance. Basic assistance is offered through the CHSP. See page 22 for information about how the CHSP may be able to assist you. If your needs exceed the level of support offered though this program, then a Home Care Package can offer higher intensity support to help you stay at home. Find out more about HCPs on page 27. A comprehensive list of Government funded services is included in this Aged Care Guide as well as a wide range of private services.

Respite care

Respite care offers the opportunity for both you and your carer to take a break for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and community care services in your own home, provided under the Commonwealth Home Support Programme (CHSP). See page 39 for more information about home and community respite care or page 88 for respite in a residential aged care facility.

Residential aged care

If you are no longer able to remain living independently at home, moving into residential aged care can ensure quality of life and comfort.

Aged care explained

Aged care is a term most easily understood as being nursing homes and home care. It may also refer to community services, specific health care services delivered in a day centre setting, assisted living options as well as products and equipment available to assist older people.

Aged Care Guide

Aged care explained

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Other names for residential aged care include aged care home, nursing home and aged care facility. These are all subsidised by the Australian Government. Entry into a Government funded residential aged care home requires an assessment by an Aged Care Assessment Team (ACAT). See page 57 for information about residential aged care, how to access it and what you may need to pay. There are also a number of non Government funded residential aged care homes, often referred to as Supported Residential Services (SRS) or supported and assisted living complexes. See page 94 and 96 for more information.

Retirement living

Retirement villages are not to be confused with nursing homes. They are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting. Generally, the land is owned by an operator and residents enter into a lease type arrangement so they can live there for as long as they wish. Daily care is generally not included but some providers may offer support services at an additional charge or this can be accessed separately through Government funded home support options. See page 99 for advice on retirement accommodation.

Life, as you like it lwb.org.au

‘That’s Frank. He helps me with gardening and odd jobs around the place.’ We know it’s important to our aged care clients to have regular and familiar support workers. And that’s why we will provide a team you know you can rely on. Home Care Packages – Care for You, Designed by You. To tailor a home care package, call 1800 792 359 or email agedcareenquiries@lwb.org.au

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My Aged Care My Aged Care is a Government operated website and contact centre for people who would like Government support to access in home support, community or residential care.

To receive assistance, you, a family member, carer or client representative can register your details with My Aged Care and you will need to be assessed to access any Government subsidised services. My Aged Care then assigns you with an Aged Care user ID and keeps a central client record which includes your assessed needs and the Government funded care services being provided. Visit myagedcare.gov.au or call 1800 200 422 for more information.

Referral code

Once you’ve been assessed and found eligible for services, whether they’re for a Home Care Package, Transition Care or to access a nursing home, you should be given a referral code. The service provider of your choice will need this referral code to access your information and manage the referral. They’ll be also able to access the funding allocated to you. The referral code is linked to the type of service you are eligible to access. If you need the support of multiple services, you will need multiple referral codes, one for each service.

My Aged Care

The service can help you find information about subsidised aged care options including the different types of Government funded services available, eligibility for those services, and the associated costs.

A provider won’t be able to start charging you fees until they begin delivering services to you or you have accepted a place in an aged care home. If you have been found eligible for a Home Care Package there may be a wait time before a suitable package becomes available. You will receive a letter from My Aged Care to advise you when you have been allocated an available package. To assist you in your search, an independent information source like the Aged Care Guide publications and the linked AgedCareGuide.com.au website can help. These resources give a comprehensive overview of all care options and care providers available. Aged Care Guide Queensland 2022/23 22nd Edition Printed April 2022 RRP $44, inc GST Managing Editor Margot White margot.white@dps.com.au Chief Executive Officer Michelle Beech

DPS Publishing Pty Ltd ● 1300 186 688 ● 145 South Tce, Adelaide SA 5000 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730 Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 1300 186 688 in Australia The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark.

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Empowering You To Make Informed Choices

Websites Publications

Easy to read information about navigating your care journey, plus a provider directory for your area.

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Stay informed on aged care and disability support, including provider listings and information guides.

Tell Your Story Compare Your Options

“The Right Information At The Right Time!”

Save time online by comparing up to five care and support options in one easy to use process.

Read and leave reviews for online facilities and service providers you’ve used.

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Regional Assessment Service (RAS)

The aim of the RAS is to ensure the services respond to you and your carers’ needs and support you in retaining or regaining skills that enable you to continue living independently in the community.

What services does RAS provide?

The RAS helps to identify you and your carers’ needs for support and your goals for greater independence and wellbeing. It provides in home, face to face assessments of new and existing clients/carers. RAS allows assessments to be conducted independently from service provision and ensures assessors consider the full range of options when responding to you and your carers’ needs and goals. Some of these needs may include assistive technology, therapeutic interventions, community care services or other support organisations. They liaise with other service providers, GPs/specialists and community support networks, and communication is made to make sure desired outcomes are achieved. RAS plans and coordinates exit and transfer to other appropriate service systems including Home Care Packages and/or residential care if required. The service also provides care coordination if you have multiple providers or more complex needs.

How the assessment works

An assessor from your local RAS will visit you for the assessment. They will ask you questions about your personal situation, health, and if you’re already receiving some support. The RAS assessment is a free service. You might like to have some support, a partner, relative or friend, present during the assessment. An interpreter can also be arranged. Together with the assessor you will work out a Home Support Plan detailing your needs and goals, and what services are needed to achieve those.

Referrals

The RAS team ensures your diverse needs are addressed through appropriate assessment, or can identify the need for other relevant assessments. After an assessment has been completed you should be given a referral code/s which you need to access services. Alternatively, RAS can make a referral to a CHSP provider following a discussion about the availability of appropriate services and a discussion with you about your preferences. Find out more about CHSP on page 22 or call My Aged Care on 1800 200 422 to request a RAS assessment.

Regional Assessment Service (RAS)

To access basic Government funded in home support under the Commonwealth Home Support Programme (CHSP) you need to be assessed by a RAS.

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Aged Care Assessment Team (ACAT)

If you are no longer able to manage at home without basic assistance, the ACAT helps you, and your carers, determine what kind of care will best meet your needs. This may be a Home Care Package (see page 27) provided to you in your own home or residential care in an aged care home (see page 57). The ACAT is staffed by doctors, nurses, social workers, occupational therapists and other health professionals.

How the assessment works

A member of your local ACAT will visit you in your home or in hospital to assess your needs. You will be asked a series of questions to work out how much and what sort of help you require with daily and personal activities, to determine the best care option for your situation. With your approval, the ACAT will also contact your local doctor to gain more information on your medical history to assist with the assessment process. There is no charge for the assessment as the ACAT is Government funded. Carers, relatives or close friends are encouraged to be involved in the discussion. The ACAT will discuss the result of its assessment with you and the options that would be most suitable and what is available in your area. If there is no package of the assessed level immediately available, you may be offered a package at a lower level or CHSP services to help you while you wait. While an ACAT cannot make recommendations about individual homes or community services, they can provide you with information to assist you to make decisions. If you are of non-English speaking background and require an interpreter, please advise the ACAT when making your appointment.

Referral code

If the ACAT considers you eligible for services, you will be given a referral code/s. The service provider of your choice will need these referral codes to access your client record on My Aged Care and manage the referral. Make sure you ask for the referral code/s if you haven’t been given one.

Not satisfied with the ACAT?

If you have a complaint or are not satisfied with the assessment or recommendations, you should advise the person in charge of the ACAT. If you cannot reach an agreement, you can appeal the decision. You will be sent a letter by the ACAT explaining how you, or someone acting on your behalf, can appeal. Call My Aged Care on 1800 200 422 if you would like to organise an ACAT assessment.

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• Accredited HomeCare provider across all 8 Aged Care Quality and & WELLNESS Safety Commission Standards • In-home care services tailored to meet your individual care needs • Group exercise and individual sessions with our Accredited Exercise Physiologists • Government subsidised and private service options available • Local South East Queensland offices supporting local clients in HomeCare and Wellness activities

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For more information about joining our BallyCara Village of Friends or our HomeCare and Wellness services please contact us on 1300 272 222 or email info@ballycara.com

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FINDING THE SMILE IN EVERY DAY

At Regis, we believe a good life is built on great relationships. That’s why we’ve been nurturing trusted connections with our employees, clients, residents and their families for nearly 30 years.

We focus on every person as an individual so we can provide the best possible care and help them find the smile in every day.

Through our range of tailored aged care services, we are committed to helping people realise their wellbeing goals and lead meaningful lives.

Talk to us today and discover the Regis difference.

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Queensland Aged Care Homes Regis Ayr Regis Home Hill Regis Birkdale Regis Kirwan Regis Bulimba Regis Kuluin Regis Caboolture Regis Lutwyche Regis Chelmer Regis Maroochydore Regis Ferny Grove Regis Redlynch Regis Gatton Regis Salisbury Regis Greenbank Regis Sandgate-Griffith

Regis Sandgate-Lucinda Regis Sandgate-Musgrave Regis Sippy Downs Regis The Gap Regis Whitfield Regis Wynnum Regis Yeronga

AGED CARE GUIDE

Home Care flow chart

You may be placed on a waitlist until a package becomes available

Government subsidised care

At anytime! You Your family or carer

Placement consultant Contact My Aged Care 1800 200 422

Social worker Case manager Hospital discharge planner These professionals know the system really well and their help can make your search much easier. Other useful people:

More complex care

Entry level

ACAT

RAS

Local council

CENTRE BASED CARE

TRANSPORT

1, 2, 3, 4

Find a provider

DAY THERAPY CARE

HOME MAINTENANCE

Select any provider

Choose your preferred approved provider

SHOPPING

MEALS

Case manager, advisor or placement consultant

HCP

CHSP

Veterans' Affairs

In urgent cases you may be able to access care before a RAS assessment

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

Financial advisor Health fund

self-funded home care

You can find someone to help you: Aged care advisor

RESPITE

MEDICATION

SUPERVISION

SHOWER

PERSONAL HYGIENE

DRESSING

WOUND CARE

ALLIED HEALTH

ACAT Aged Care Assessment Team CHSP Commonwealth Home Support Programme HCP Home Care Packages RAS Regional Assessment Service

TRANSITION CARE

QUEENSLAND 2022/23

AgedCareGuide.com.au

To help you live independently in your own home and community for as long as possible, there are many home care products and services available. Depending on your personal situation and the level of assistance you require, you may be entitled to some basic in home support or more intensive support through a Home Care Package. After a hospital stay, the Transition Care Program might be able to assist in your recovery and to return home. Or you may need to access respite care to give your carer a short break from the caring role. There are a variety of support at home options available that can meet your specific needs.

In home support

To assist with your care needs is a Government priority, so you can continue living in the comfort of your own home where possible. Home care products and services range from assistance with daily chores to personal care, providing meals, transport assistance, as well as equipment such as a ramp, walking frame or shower rail to help you live independently in your own home.

Support at home

Aged Care Guide

QUEENSLAND 2022/23

Commonwealth Home Support Programme

The Government continues to significantly increase support for home and community based aged care with particular integrated packages available. Private businesses also offer home care services.

Consumer Directed Care

Consumer Directed Care (CDC) gives you and your carers greater say about the types of care services you receive and the delivery of those services. All Home Care Packages are delivered on a CDC basis and the funding for a package is allocated directly to you instead of to the provider. Providers are required to work in partnership with you to create a package of services that meets your goals and needs, and gives you the information you require. This information should assist in choosing the best provider for you, as well as changing providers if you need. CDC allows you to determine how much involvement you wish to have when managing your package. It also allows for more transparency around how your package is funded and spent. All home care services you receive should include ongoing monitoring and reviews from the provider to make sure your package is meeting your needs.

Commonwealth Home Support Programme (CHSP) If you want to stay in your own home, but need some help with daily tasks or require entry level care, the CHSP may be able to help. The CHSP combines four Government funded home support programs into one streamlined and simplified program. They are: Home and Community Care (HACC) program; National Respite for Carer Program (NRCP);

Day Therapy Centres (DTC) program; and the

Assistance with Care and Housing for the Aged (ACHA) program.

To determine if the CHSP is the right program for you, you will need to be assessed by a Regional Assessment Service (RAS). See page 15 for more information. If you have more complex needs, a Home Care Package may be a better option. You can access similar services to the CHSP, coordinated and tailored to meet your specific needs (see page 27 for more details). Contact My Aged Care on 1800 200 422 to find out how you can arrange a home support assessment.

What is CHSP?

Subsidised by the Australian Government, CHSP is an entry level home help program if you are mostly – but not completely – able to live and cope on your own, and don’t yet need higher levels of support at home.

QUEENSLAND 2022/23

AgedCareGuide.com.au

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The program can also help your carer. If your carer needs to attend to everyday activities, the CHSP can arrange for someone to help you while they are away.

What types of services are provided?

CHSP services provided in the community may include: Social support – social activities in a community-based group setting Transport – help to get out and about for shopping or appointments Services provided at home may include: omestic assistance – household jobs such as cleaning, clothes D washing and ironing

CHSP

Personal care – help with bathing, showering, dressing, or toileting ome maintenance – minor general repair and care of your house or H yard, for example, changing light bulbs or replacing tap washers ome modification – minor installation of safety aids such as alarms, H ramps and support rails in your home ursing care – a qualified nurse comes to your home and may, for N example, dress a wound or provide continence advice Some CHSP services can be provided either at a community centre or in your home, such as:

Food services – If you are finding it difficult to prepare meals,

services may include providing meals at a community centre, help with shopping for food, preparing and storing food in your home, and delivering meals to your home.

Allied health support services – If you have particular health

problems, for example with speech or walking, or need help with ongoing problems resulting from an accident or illness, you may be able to access allied health services such as physiotherapy, podiatry, speech therapy, occupational therapy and advice from a dietitian.

Looking for independent advice?

Talk to a real person who can help now 08 8121 3715 Home Care Options ~ Retirement Living Options ~ Residential Aged Care

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Who is CHSP for?

If you are 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person, are still living at home and need help to continue living independently, you or your carer could apply for home help services under the CHSP by contacting the My Aged Care contact centre on 1800 200 422.

You will need a home support assessment to determine exactly what help you need at home. The assessment will be done by a representative of the Regional Assessment Service (RAS). A local RAS assessor will look at your ability to cope with various activities in your daily living. Together you will be able to work out what sort of help and how much you need, and what it might cost. Go to page 15 to read more about RAS assessments.

Urgent needs

If you’re in a situation where you have an urgent need for home support services and your safety would be at risk if those needs are not immediately met, it may be possible to receive CHSP services before you have been assessed by a RAS.

CHSP

Am I eligible?

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This only happens in exceptional circumstances and is only for a limited time until an assessment can be organised to determine long term care options. Services generally considered to relieve an urgent need for care include nursing, personal care, meals and transport. It will depend on your personal circumstances whether you’ll be able to receive interim services before an assessment. Call the My Aged Care contact centre on 1800 200 422 to find out more.

Who pays for CHSP services?

CHSP

CHSP is subsidised by the Government, however, there generally is still a fee for each service. You are encouraged to contribute towards the cost of your care if you are able to do so. The amount you contribute depends on the type and number of services you require and can differ from one service provider to the next. Some organisations may charge a set fee for their services, while others may ask for a voluntary donation, charge a membership or subscription fee. How much you pay is discussed and agreed upon between you and your service provider. The rate is set before you begin receiving the relevant services. If you are receiving multiple services from one or more service providers and these services overlap, it may be possible to ‘bundle’ the cost for these services. Contact your service provider for specific costs.

Pre-1 July 2015 HACC, NRCP, DTC and ACHA clients

If you accessed Home And Community Care (HACC), National Respite for Carers Programme (NRCP), Day Therapy Centres (DTC) or Assistance with Care and Housing for the Aged (ACHA) prior to 1 July 2015, you may retain access to these services or equivalent CHSP services until other suitable services become available, or until the service is no longer required. You can find CHSP funded services starting on page 181 of the directory section or online on AgedCareGuide.com.au .

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Home Care Packages A Home Care Package (HCP) provides services that will help you to remain at home for as long as possible, as well as giving you choice and flexibility in the way that the care and support is provided. There are four different levels of packages to support people with varying care needs, ranging from Level 1 support, if you have basic care needs, to Level 4, which can support you if you have high level care needs. The HCP is allocated to you personally which gives you more control over the services you receive and who delivers those services. Once you have been allocated a HCP you can contact any preferred approved service provider to give you the care you need.

Types of packages available

There are four types of packages delivering different levels of care:

1 Level 1 supports people with basic care needs 2 Level 2 supports people with low level care needs 3 Level 3 supports people with intermediate care needs 4 Level 4 supports people with high level care needs

The same type of care and services are provided under each HCP level, however, the amount of funding is different depending on what package is allocated to you.

Home Care Packages

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Aged Care Guide

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The hours of care are increased at each level of care; more hours of care and services are delivered under Home Care Package Level 4 compared to Level 1.

Home Care Packages

The ACAT assesses the types of care needs you may require. Someone eligible for Levels 3 and 4 HCPs will be eligible for higher levels of residential care if they were to apply for it.

If you are receiving care services through the previous Community Aged Care Package, Extended Aged Care at Home or Extended Aged Care at Home Dementia packages, you will continue to receive these services, but they will have a different name.

Package supplements

Package supplements are available with any of the four levels of Home Care Packages to help with the cost of meeting specific care needs. For example the Z Dementia Supplement is for people with dementia and the R Veterans’ Supplement for veterans with an accepted mental health condition.

Some packages can be specifically for people who are e financially or socially disadvantaged, people with Y housing needs or at risk of homelessness, or for people who live in t rural, remote or isolated areas.

Some providers might cater for people with a certain g cultural background or have staff that speak a foreign language.

Your care provider will apply for these subsidies and ensure you meet the eligibility criteria. For a list of HCP providers, see pages 161 –176.

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AgedCareGuide.com.au

What services are provided?

Home Care Package services are based on your individual needs. Your provider coordinates the care and services to support you at home and these are agreed between you and your provider. Services may include:

ersonal assistance with bathing or showering, personal hygiene and P grooming, dressing, toileting, and mobility

ssistance with communication, including assistance to address A difficulties arising from impaired hearing, sight or speech, or lack of common language. Can also assist with the fitting of sensory communication aids, checking hearing aid batteries and assistance in using the telephone omestic assistance for household jobs like cleaning, clothes D washing and ironing

ood services such as preparing meals or having meals delivered, F assistance with using eating utensils and assistance with actual feeding, and providing enteral feeding formula

ursing services, including dressing wounds by providing bandages, N dressings and skin emollients, as well as continence management and assistance in using continence aids and appliances Assistance in taking your medications

roviding mobility equipment such as crutches, walking frames, P wheelchairs and mechanical devices for lifting, bed rail slide sheets and pressure relieving mattresses, and assistance in using those aids

Home Care Packages

QUEENSLAND 2022/23

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Home comforts. Care and connection.

No matter how little or big your care needs may be, our dedicated Home Care and Aged Care teams are here to support you through every stage of your journey. At Churches of Christ, we take the time to learn about what’s important to you – your care needs, your passions, your loved ones – to develop a holistic care support program designed to enhance your life. Our team is here to provide a helping hand so you can continue to live a life full of meaning and connection.

Home Care • Household chores, including cleaning and laundry • Meal preparation and cooking • Transport and shopping • Home and garden maintenance • Home modifications to enhance safety

Aged Care • Personal care including dressing, showering, and toileting • Allied health • Social connections • Respite

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Home maintenance for care of your house or garden odifications to the home, like installing safety aids such as alarms, M ramps and support rails and advising on areas of the home that pose safety risks and suggesting solutions to mitigate those risks Transport and assistance for appointments or social activities ncouragement to take part in social and community activities that E promote and protects your lifestyle, interests and wellbeing

Services / items not provided?

The following services or items are not included in a package in any of the four levels of home care: Using the package money as a source of income for the consumer Paying for accommodation such as assistance with home purchase, mortgage payments or rent ayment of fees or charges for other types of care funded, or jointly P funded, by the Australian Government

ome modifications or capital items that are not related to the H consumer’s care needs Travel and accommodation for holidays

ost of entertainment activities, such as club memberships and C tickets to sporting events ayment for services and items covered by the Medicare Benefits P Schedule or the Pharmaceutical Benefits Scheme Gambling activities

Are you eligible?

To receive a Home Care Package you will need to be assessed by an Aged Care Assessment Team (ACAT). The ACAT helps you, and your carer, determine what kind of care will best meet your needs when you are no longer able to manage on your own. A member of the team, which may include a doctor, nurse, social worker, and/or other health professional, will meet with you to assess your care needs and how well you are managing at home. They will identify the right services for your needs and the level of care you require. The ACAT will give you a letter stating the types of subsidised services you have been approved for and might also put you in contact with organisations in your area that can deliver these services. For more details about ACAT go to page 16 or call 1800 200 422 to organise an assessment.

Priority

Access to Home Care Packages is managed through a national pool of all available packages. After approval for a HCP you will be placed in a ‘queue’ until a suitable package becomes available. This may take a number of weeks or even months.

Home Care Packages

Purchase of food, except for enteral feeding requirements

Aged Care Guide

QUEENSLAND 2022/23

Your place in the queue will be determined by your personal needs and circumstances and the time you have been waiting for care since your assessment. When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice. You have 56 days from the date you were assigned a package to find a provider and commence services. You can request an extension, for example if you have trouble finding a service provider, but if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.

Home Care Packages

Approved providers

An organisation that has been approved by the Government to provide aged care services is called an approved provider. The Government will pay your approved provider your allocated funding so they can pay the carers and any other bills. An approved provider can manage your care, liaise with you about your preferences, requirements and care plan but it doesn’t have to be the provider delivering your care. It is important to know that even though a HCP can only be managed by an approved provider, the care can be delivered by any provider, even one that is not supported by the Government. This gives you more choice as to who delivers your care.

Home Care Agreement

This agreement is made between you and your provider and covers information such as the care and services you will receive and how much they will cost. Your provider may work with you to develop a care or service plan that is based on your needs. The care plan you agree to should include: The exact types of services you will receive Who will provide which services ow much involvement the service provider will have in managing H and coordinating your services When your services are delivered

Any exit amount the provider will charge to cover administrative cost if you decide to take your package elsewhere or cease care

How much will it cost?

The Government covers most of the cost of care but your provider may ask you to contribute towards the cost of delivering your services, if you can afford to do so. Depending on the Home Care Package level you are eligible for, the Government pays your approved provider a subsidy toward the cost of your care. This amount is calculated daily and paid monthly to the provider.

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QUEENSLAND 2022/23

The Government contributes the following amounts to each person receiving a Home Care Package (20 March 2022 rates): Home Care Package

Daily subsidy amount

Annual amount

Level 1

$ 24.73

$ 9,026.45

Level 2

$ 43.50

$ 15,877.50

Level 3

$ 94.66

$ 34,550.90

Level 4

$143.50

$ 52,377.50

This amount may be supplemented with an additional payment for people with higher care and specialised support needs such as a Dementia, Veterans’ or Housing supplement.

Any Government funding you receive will be paid directly to the provider who can spend the funds on the items you both agreed to in the Home Care Agreement. After commencement of your package, you will receive a monthly statement of income, expenditure and the balance of funds enabling you to see how the money is being spent.

How much you will pay

A provider may charge the maximum basic daily fee for a Home Care Package depending on what level you have been given. Maximum fees for each level currently are (20 March 2022 rates): Home Care Package

Maximum basic daily fee

Fortnight amount

Level 1

$ 10.08

$ 141.12

Level 2

$ 10.66

$ 149.24

Level 3

$ 10.97

$ 153.58

Level 4

$ 11.26

$ 157.64

There may be additional benefits available depending on your personal circumstances, contact My Aged Care on 1800 200 422 for more details. If your income is higher than the Age Pension you may be required to pay extra for your care. How much extra depends on your income and unavoidable expenses, such as pharmaceutical bills, rent, utilities and other living expenses. However, the maximum amount you can be asked to pay over the maximum basic daily fee for a HCP, is up to 50 percent of your income exceeding the maximum base rate of the Age Pension. As of 20 March 2022 the Age Pension amount is $900.80 per fortnight for a single person. Or $987.60 with the included Maximum Pension Supplement and Energy Supplement. You need to negotiate the costs with your provider. These costs will be agreed upon and fixed in your agreement before you receive any aged care services. This is your legal agreement with your service provider.

Home Care Packages

Rates are reviewed generally in March and September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if you are part of a couple.

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No full pensioner will pay an income tested care fee and no part pensioner will pay an income tested care fee greater than $5,879.85 per annum (20 March 2022 rates). If you have an income of more than $56,035.20 per year, you will pay an income tested care fee on a sliding scale up to a total of $11,759.74 per annum. However, no one will pay more than $70,558.66 in an income tested care fee over their lifetime (20 March 2022 rates). Your assets, including the family home, are excluded from the means testing arrangements for home care.

Home Care Packages

Exit fees

HCPs are portable which means that if you are moving to a different area or if you’re not happy with a provider’s services, you can simply take your package and any remaining funds with you to a new provider. If you decide to change providers, the provider may charge you an exit fee to cover any administrative cost, which will be deducted from any unspent funds. This is the amount that is ‘left over’ in your HCP budget and it will move with you to a new provider. If you no longer require your HCP, these unspent funds will be returned to the Government. Exit fees may vary between providers and the amount should be clearly stated in the Home Care Agreement between you and the provider.

Quality and complaints

The Australian Aged Care Quality and Safety Commission is responsible for the review of aged care services including Government subsidised home care services. As an independent body, the Commission manages the accreditation of residential aged care services and the quality review of home care services across Australia. It evaluates these services against the set Aged Care Quality Standards. The Commission is committed to promoting continuous improvement of aged care and ensures that quality and other reporting by service providers is streamlined while supporting accountability information and confidence for consumers. If you are concerned about the care or services you are receiving, it is recommended that you first try to resolve any issues with your service provider. If you feel you are not being heard or need help to address the issue, you can contact an aged care advocacy service to help you. If the matter is not resolved you can make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .

Make more possible BodeWell Community Care 24 hours a day, 365 days a year Call 1300 726 291 or visit bodewellcommunitycare.com.au

Do you have a Home Care Package? By choosing to self-manage, you can join the many thousands of older Aussies using the Mable website to connect directly with independent support workers. With Mable, you’re able to:

Choose your independent support workers

so you’ll always know who’s coming into your home.

Choose which services you need

from the wide range people offer through the website.

Choose when you receive those services so you can fit support around your schedule.

Choose with confidence

knowing all workers have the relevant Police and reference checks. Better still, you could get up to double the hours of care by self-managing.

To learn more about the benefits of self-managing and how to get started, scan the QR code or visit mable.com.au

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The person who knows best about you and your needs, is you. Living independently your whole life, it makes sense that you might want to maintain that control by self‑managing your Home Care Package (HCP). You may decide to organise and manage the coordination of your own supports in your package rather than utilise a case manager that would commonly deal with your package and direct the care and support you receive. As a consumer, you have every right to exercise that freedom to selfmanage your package. Some people who self-manage their own package find they have more choice and control over their HCP than before. Additionally, people who self-manage their care can cut down on the administration costs and case management fees that they would normally have to pay. This means more of your package funding can go towards the care and services you require. When you self-manage your HCP, you get to choose an approved provider, pick and manage your support workers, decide when you want to receive these services and negotiate how much you pay for the provided services. Choosing to self-manage your own package doesn’t mean you are doing this all by yourself either. The provider you choose will assist you in receiving the correct care and services. Your provider has an obligation to provide you with all the information you need to successfully self-manage your HCP and support you through the self-managing process. You will work in partnership with your provider to decide on how involved you want to be when it comes to managing your care. This means you can set boundaries and expectations with your provider on what they should be covering and what tasks you will be organising. When considering self-management of your package, you need to consider whether you have the time and energy to undertake this role. For instance, if you have been diagnosed with dementia, it may not be the best option for you. However, you can ask your partner or loved one to self-manage your package on your behalf. It is important to keep in mind that some providers may have policies around self-management, so you should definitely shop around and enquire with providers about how they support clients who wish to self‑manage their package.

Self-managed Home Care Package

Self-managing your Home Care Package

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Private home care Rather than a Government funded service, you may choose a private home care provider. Maybe this is more cost effective for you or there is a waitlist for the Government service you are trying to access. Private providers deliver the same types of services as Government funded providers. Private home care services are arranged directly between you and the service provider. You pay for all the services provided and there is no Government subsidy.

Private home care

There is no limit to the number of hours of care provided each week and you can generally increase or decrease the time as your requirements change. With an agreed notice period you are not required to pay for shifts you do not require. While private home care may seem expensive you may find that it is more cost effective than other institutional alternatives. There is a wide variety in the level of quality and cost of home care companies. When considering private home care services here are some things to investigate and ask: Does the provider service your area or do they outsource? Is it independent or part of a franchise? Do the owners / operators have experience in home care? Does the company have appropriate insurance? o they have a Service Agreement? It is important so that there’s no D misunderstanding about the service and cost to be provided. Are they flexible? After all, it is all about you. Do you get to decide what times and days suit your needs? I s there a criminal background check performed prior to employment with an agency? How do they determine appropriate staff for your needs? I s it possible to interview potential carers and make a selection after those interviews? o they have male/female workers and can they cater for specific D cultural backgrounds? And what is the minimum shift length? ho will be working in the home? Will there be regular staff W providing continuity of care or do they change shifts around? I s there a professional staff member, such as a Registered Nurse, that provides a plan to meet the needs of the client? Who is the organisation’s main contact for you? hat additional support is offered within the cost of your care? W For example, are they available 24-hours a day, seven days a week. You’ll find a list of In Home Care service providers from page 181 in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.

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A well earned rest Taking some time off from caring is crucial and known as ‘respite’. Respite can be provided in your own home, a community setting or an aged care home. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and by community care services under the Carer Gateway. Accommodation and services include:

day care centres that provide respite for a half or full day;

i n home respite services, including overnight, home and personal care services; a break away from home with a support worker; r espite for carers of people with dementia and challenging behaviours;

r espite in an aged care home or overnight in a community setting; and

respite for employed carers and for carers seeking to return to work.

Eligibility

Access to respite care is based on priority and need. For respite care in your home or in a day care centre, the respite service provider or the Carer Gateway will assess whether you and your carer are eligible. The amount of care you receive will depend on your needs and the availability of respite care services.

Centre Based Respite Care

Caring for an elderly or frail loved one can be difficult and a well deserved break is often needed. Centre Based Respite Care (CBRC) can provide this respite service to carers, offering individualised social and recreational activities. Through CBRC, you can also attend day programs which may include excursions, outdoor/indoor activities, or holiday programs. Trained respite workers often undertake client assessments. Need based programs are then developed with you and your carer to help enhance your quality of life. All centres are staffed by a qualified coordinator and experienced CBRC community workers. Experienced staff can assist with information and access to other services.

Cost

There is no charge for assistance provided at Carer Gateway, however, individual service fees may apply.

Respite at home

activity programs;

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Community based respite services charge fees according to the type of service being used and your ability to pay. For more information contact the Carer Gateway on 1800 422 737. Your call will automatically be directed to your nearest State or Territory provider.

Transition Care

Read more about accessing respite in an aged care home on page 88.

Regaining your independence To help improve your independence and confidence at the end of a hospital stay, the Transition Care Program provides short term support and assistance. The Transition Care Program is goal oriented, time limited and therapy focused care which can be delivered in your own home or in a home like ‘live in’ setting, which may be an aged care home. To be eligible for transition care, you must be an in‑patient of a hospital and have been assessed by the Aged Care Assessment Team (ACAT). Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks if assessed as requiring an extra period of therapeutic care. Seven weeks is the expected average of support.

Services

Transition care is delivered by approved providers who will offer a package of services including a range of low intensity therapy services and nursing support and/or personal care services. Low intensity therapy services may include: counselling and social work dietetics

occupational therapy

physiotherapy

podiatry

speech therapy

Transition Care The organisations below can provide you with more information about the Transition Care Program. Organisation

Phone (07)

Cairns & Hinderland Hospital & Health Service.............................................................. 4226 4563

Central Queensland Hospital & Health Service (Rockhampton)..................................................................... 4920 6974 Gold Coast Health............................................................................................. 5687 9250

Mackay Hospital & Health Service (Community Health and Therapy Services)............................................... 4885 7780 Metro North Hospital & Health Service – Community............................................................................ 3631 7300 Metro North Hospital & Health Service – Residential............................................................................... 3363 4333

Organisation

Metro South Health

Phone (07)

(Brisbane South).............................................................................................. 3338 9090 (Beenleigh)................................................................................................................. 3827 9895 (Logan)............................................................................................................................... 3290 8985 (Redland/Bayside)........................................................................................ 3488 3748

Sunshine Coast Hospital & Health Service....... 5470 5932 Townsville Hospital & Health Service......................... 4433 4500

Tweed Heads Hospital............................................................................. 5506 7794 Wide Bay Hospital & Health Service

(Bundaberg Hospital)............................................................................ 4150 2778 (Hervey Bay/Maryborough Hospitals).................. 4122 8754

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Personal care services may include:

help with showering and dressing

assistance with eating and eating aids managing incontinence

transport to appointments

help with mobility and communication

Fees

For transition care received in your own home, the maximum amount is currently $11.26 per day (20 March 2022 rates), which is 17.5 percent of the single Age Pension. For care delivered in a ‘live-in’ setting, such as a residential aged care facility, the maximum amount you can be asked to pay is $54.69 per day, or 85 percent of the single Age Pension (20 March 2022 rates). Access to transition care is decided on a needs basis and not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more about how to access the transition care program. Aged care homes offering transition care beds are listed in the residential aged care tables from page 131.

Flexible restorative care To help regain your independence if you have not been admitted to hospital, the Government has introduced a flexible care option. You may benefit from the Short Term Restorative Care (STRC) program if you have been sick or had a fall and your mobility is temporarily impaired. The program focuses on regaining wellbeing over a short period of time, with a maximum of eight weeks. The ultimate aim is to avoid you having to access ongoing in home care services or residential care. A team of professionals would provide the service to help you adjust to the differences in your abilities. This could involve activities and exercises that will benefit your mobility or home modifications to make everyday tasks more manageable. Services can be delivered at your home, in a nursing home or a combination of both. You may need to pay a small fee, although you won’t have to pay an accommodation payment if you receive STRC in a nursing home setting. You do need an assessment to access the program. This assessment is done by the Aged Care Assessment Team (ACAT) and is only valid for six months. You can access the STRC program twice over a 12 month period. Read more about ACAT on page 16 or call My Aged Care on 1800 200 422 for more information about STRC.

Flexible restorative care

You may be charged a contribution fee to cover the cost of your transition care. Talk to your provider about what fees apply and how much you need to pay.

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Centre Based Care services Centre Based Care (CBC) offers care in a ‘centre’ setting and may include structured group activities designed to develop, maintain or support the capacity for independent living and social interaction. CBC provides the perfect setting to meet new people, and feel connected and engaged with your local community. There are various, individualised CBC services offered to you, as well as your carers.

Centre Based Care

Some of the types of CBC services offered by some providers across Australia may include: ocial support provided in a group setting through structured and S diversionary activities roup excursions/outings conducted by centre staff but held away G from the centre Light refreshments as well as meals ransport associated with getting to and from the centre as well as T for outings/excursions/day trips Respite for carers Overnight care Allied health services

What can I expect from CBC?

The programs organised by CBC service providers aim to provide you with companionship and entertainment, while enhancing your quality of life and stimulating you emotionally, mentally and physically. The centres may also focus on health and wellbeing by providing daily exercise programs and access to allied health needs such as diversional therapy, occupational therapy, access to podiatry, and physiotherapy. Some centres may provide meals and a range of other services such as hairdressing, social support or continence and toileting support. Interactive activities at these centres may include arts and crafts, cooking, history, gardening, self help, and mutual problem solving. Types of CBC services available include day care, dementia day care, overnight respite, dementia groups, social groups, and respite care. CBC fees and charges may vary from centre-to-centre, with some CBCs charging a daily fee to cover everything from transport to group excursions/outings, and meals or light refreshments. Ensure you enquire about the fees and charges involved before using CBC services. For a list of CBC services, see pages 184 –186.

Day Therapy Centres Day Therapy Centres (DTC) offer services to older people living in the community and residents of Government funded aged care homes. There are more than 140 Day Therapy Centres Australia-wide offering: physiotherapy

social work

speech therapy

transport to and from the DTC

occupational therapy podiatry

diversional therapy

preventative and/or personal therapies food at the DTC

and many other services

DTC can assist to either recover or maintain a level of independence. Generally, the DTC will develop an agreed care plan for you and this may include recommendations for therapy and referrals to other service providers where necessary. You may be required to pay a small negotiated fee for services, however, if you are unable to pay you may not be refused access to DTC services. If you find yourself in need of therapy services like those listed, you will need to find out if you’re eligible via a RAS assessment. Call My Aged Care for an assessment, ask for a referral code, and then choose the DTC you want. You’ll find a list of DTC on page 186 -187 of this Guide.

Day Therapy Centres

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If you are a veteran, war widow or widower, you may be in line to receive extra help in your home from the Department of Veterans’ Affairs. If you are having a hard time doing the regular household chores, struggling to get in and out of the shower or bath safely, or if you just can’t manage the gardening or household maintenance, then the Veterans’ Home Care (VHC) program could organise people to help you. The VHC program offers a range of services including domestic assistance, personal care, safety related home and garden maintenance, or respite care in your own home or residential care facility. If you have specific medical care needs or need more intensive assistance, a nurse from the Community Nursing program may be able to help you stay in your own home for longer. Services may include medication management, wound care or hygiene assistance. To receive these services, you need to be referred for an assessment by an appropriate health professional. This could be your GP, a treating doctor in hospital, a hospital discharge planner or a VHC assessment agency. So if you’re a veteran or a war widow or widower please call the Veterans’ Home Care Assessment Agency on 1300 550 450 to find out what support services are available to you and how you can access them.

Veterans’ support

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Community Visitors Scheme Older Australians experience high rates of loneliness and social isolation but there are different initiatives to improve social connectedness and encourage interaction in the community.

Community Visitors Scheme

One example is the Community Visitors Scheme (CVS), which targets loneliness and isolation amongst aged care service recipients through companionship. The initiative from the Department of Health uses volunteer visitors to meet with people through the CVS on a regular basis to provide friendship and social inclusion. The service focuses purely on companionship, and the volunteer will not provide personal assistance like cleaning, personal care, or nursing. The CVS improves quality of life to all involved with the program and has been proven to combat loneliness and isolation occurring in residential aged care or at home. Older people who would benefit from the CVS include people who have little contact with family or friends, are isolated from their own culture or heritage, have issues with their mobility which prevents them from participating in social activities, or other personal issues that might make it difficult to engage socially.

What service is provided?

A volunteer will visit at least once a week for an hour. The CVS tries to connect like-minded individuals and recipients with similar hobbies, interests and likes to facilitate a good friendship. There are a number of different types of volunteer visits under CVS: residential volunteer visits a participant for a one-on-one visit at a A residential aged care facility. roup residential volunteers visit a small group of residents at G a residential aged care facility who have similar interests, like gardening or knitting. home care volunteer visits a CVS recipient with an approved Home A Care Package at their home once a week for one-on-one interaction. Volunteers are not visiting to monitor your standards of care from your aged care service provider, be involved in any of your financial affairs, or provide any form of nursing or personal care. Think of your volunteer visitor as a dear friend that has come over for a cup of coffee and a chat. In Queensland, the scheme is coordinated by the Queensland Community Care Network Inc (QCCN). For further information, visit their website, qccn.org.au/community-visitors-scheme , or call 07 3379 7200.

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Transport services

There may be times when friends, family and neighbours are unable to help out. While transport can be part of Government funded supports, there is also a range of free or subsidised transport options available through a variety of outlets.

Community organisations

In Queensland, there are many volunteer groups, such as local churches, clubs or Rotary groups, that support frail elderly people over 65 years of age in many ways, including through transport services. These community volunteer transport services provide either direct transport or assist older people in accessing public transport. They can take you to appointments, out and about in your community, visit friends and family, or go to the shops. Most of these community schemes or groups are staffed by volunteer drivers. Depending on the organisation, the services may be free or you may have to pay a small contribution towards the organisation. St John’s Ambulance Australia provides a community transport service and patient transport service in most States or Territories. These services can support older people who need to attend medical appointments or hospital, visit loved ones, attend events or family gatherings, or for grocery shopping.

Transport services

Getting to appointments, the shops or social events can be challenging if you don’t have a car, and even more challenging if you have mobility issues.

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Local Councils

Queensland local councils frequently offer transport in two forms – community buses and personal transport. Some council’s operate community buses on a weekly basis with many offering the convenience of door to door pickup and drop-off. There is usually a nominal minimal charge for using the community bus which may vary depending on where it is going and whether you require a return journey. Additionally, some councils offer personal transport for medical, wellbeing and other essential appointments, and are usually provided by council volunteers. Contact your local council for information about transport in your area.

Assistive technology

Other transport options for seniors

You may be eligible for free or cheaper public transport in Queensland if you hold a Pensioner Concession Card, Seniors Card, Veterans’ Gold/White Card or TPI/EDA Veteran Travel card. The Queensland Government operate a Taxi Subside Scheme that assists people who are unable to use public and community transport due to disability or significant mobility restriction. Contact TRANSLink on 13 12 30 or visit the website at translink.com.au .

Assistive technology options The changes that occur with ageing can lead to problems with mobility, such as unsteadiness while walking, difficulty getting in and out of a chair, or falls. These are reportedly the top mobility problems experienced by older people and a major cause of injury and death. Muscle weakness, joint problems, pain, disease and neurological difficulties can also contribute to mobility problems. Keeping mobile can give you the opportunity to maintain independence in order to fulfil daily tasks and live happily in your own home. Although light physical activity can help improve your mobility and remain independent, some people also find comfort and assistance in mobility equipment or aids which aim to help them live more satisfying and productive lives.

Improve access and safety at home

Creating a safe living space is critical to keep your independence and prevent injuries. Whether it’s slippery floors or tripping over electrical cords, some of the most common causes of injury in people over 65 are in and around the home. You can improve the safety of your home by making some basic changes: emove clutter around the home to reduce the risk of tripping over. R Keep hallways and staircases clear from clutter and make sure you check outside areas for clutter and tripping hazards as well.

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I nstall grab bars and hand rails to help you get down the stairs safely or step in and out of the shower or bathtub without injuring yourself. epair or remove tripping hazards such as loose carpet, slippery R throw rugs or floorboards that stick up. Replace those items and use non-slip mats for more effective fall prevention. I nadequate lighting can also contribute to falls or injury so install brighter light bulbs where needed and make sure stairways and narrow hallways are properly lit. Make sure you have easy access to bedside lamps and consider using motion sensor lights to create better guidance for moving around your house at night. ven with grab rails, stairs can present a significant falling hazard. E Non-slip strips can help make stairs safer to go up and down or consider having a stair lift installed for easier access to the second level. ersonal alarms that can detect falls, call for help in an emergency P or have a GPS tracker can be used to help you feel safe and secure in your own home or when you’re out in the community.

Create a safer home

If you’re a Queensland resident, aged over 60, or have a disability, and you’re unable to do or pay for any home modifications to give you easier access to your home or to increase safety, then the Home Assist Secure service may be able to help you.

Assistive technology

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Home Assist Secure provides free information, referrals and subsidised assistance related to minor home maintenance, modification, repairs, falls prevention and home security. If you are eligible you may be able to receive some financial support to assist with labour cost of home modifications or maintenance needed to help you live safely and secure in your own home. The service can also assist with employing trades people to undertake the repairs or modifications needed. To be eligible for the subsidy you must have a Pensioner Concession Card, be unable to carry out the required work yourself and don’t have access to other types of assistance such as the Commonwealth Home Support Programme, Department of Veterans’ Affairs or support from family or friends.

Assistive technology

Home Assist Secure is a service funded by the Queensland Government Department of Housing and Public Works. For more information visit hpw.qld.gov.au or call 13 74 68.

Mobility aids can assist you

There are several different types of mobility aids available which can help you maintain independence and safety, assist in walking and moving about, helping you with personal care, making it easier for you to remain socially active, and maintain your quality of life. New products and technology are continually introduced to the market. Some of the equipment available include:

obility aids – Aids which can help to prevent falls include walking M sticks or frames, wheelie walkers, manual and motorised wheelchairs and scooters. ersonal care – Some of these aids may include shower stools or P chairs, shower hoses, bath seats and boards, over-toilet frames, commodes, urinals, continence pads and supplies, aids to assist with dressing, and aids to manage medications.

ome safety – Some of the aids which can assist you around the H house during day-to-day living may include handrails, ramps, tap turners, non-slip mats, easy-grip utensils, and easy-pour kettles.

Assistive technology solutions

To remain independent and in good health, it’s important that you can look after yourself, move, eat and drink well, stay connected, and have fun. Fortunately, there are a range of assistive technology solutions that can support you to achieve all of this: Prepare your own meals and eat or drink independently Communicate and stay connected

Move around your home and community

Manage your own personal care such as bathing or dressing Use your computer, tablet, or phone

Participate in sports and other recreational activities Control your appliances such as your TV and lights Undertake daily tasks safely

Be more independent in your own home and when out and about

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Assistive technology

With over 11,000 assistive technology products on the market, it can be difficult to know what the best solutions for your needs are. Independent Living Centres (ILCs) are information resource centres, located in every State and Territory, that display a range of products and equipment to assist with daily‑living activities. You can visit an ILC to test products and equipment and select those most suitable before purchase. In Queensland, the Independent Living Centre supports people with their assistive technology choices through information and advice, allied health support as well as access to grants for individuals to get access to a range of technology items including: Emergency call systems

Kitchen equipment

Telephones

Hoists and transfer aids

Wheelchairs and scooters howering, toileting, and S dressing aids

Seating, beds, and mattresses Vehicle modifications

Smart home technology

Through an online National Equipment Database (NED), you can search over 11,000 assistive technology products Australia-wide, including supplier details and product specifications. Find out more at askned.com.au . For further information, email mail@lifetec.org.au or call 1300 885 886.

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The importance of nutrition

Good nutrition is important at any age but it becomes even more important as you get older. Food is such an important part of the human experience, but it can be harder to continue enjoying food when your body doesn’t process what you enjoy the same way it did when you were younger. Maintaining a healthy body is all about making good choices such as being active and eating healthy, which also assists with living independently for longer.

Making the right food choices doesn’t mean you can’t still indulge and enjoy your favourite treats. It’s all about balance.

Good nutrients can reduce the risk of developing a lot of diseases and illnesses, like weakening muscles and bones, or chronic health problems, such as high blood pressure, diabetes, high cholesterol, or osteoporosis.

Nutrition

Poor nutrition can result in weight loss or weight gain, and impact the security of your immune system making the likelihood of catching illnesses, like the flu, more common.

Since your immune system already weakens as you age, it’s important to put as many preventative measures in place as possible.

Food and your body

Food is a huge source of fuel for the body to keep it moving and energised, it’s important to “fill the tank” with what your body needs.

As you age, your calorie intake will decrease. This can be a bit difficult because you still need to maintain the same amount of nutrients, if not increase them.

Taste and smell can also decrease as you age, so to counterbalance that you need more flavourful food or pleasant smelling food to increase your appetite.

Changes in your diet for optimum nutrients

If you aren’t getting enough vitamins from your food, it may be worth talking to your doctor about adding specific supplements into your diet to help you get to the levels you need. However, never substitute supplements for food, they should only be used to assist. Eating nutrient-rich foods could include vegetables and fruits, beans, lentils, nuts and seeds, low-fat dairy, and lean meat.

These types of foods are rich in vitamins, minerals, proteins, carbohydrates and fats that are vital to an ageing body. Fibre is another essential for older people in maintaining a healthy digestive system, which is also beneficial to good cholesterol levels.

Minimising salt intake and reducing processed food is also important. Junk food generally has a lot of calories but no nutritional value. Keeping hydrated is also very important and vital to a healthy body.

The best option for reaching optimum nutrition goals is to create an action plan for healthy eating. Consult your doctor or dietitian to organise the best fit for you.

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eat well.

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Understanding and managing continence problems With one in four Australians experiencing bladder and/or bowel control problems, incontinence is nothing to be ashamed of. Common problems include leakage from the bladder and/or bowel, urgency, waking frequently at night to pass urine, and constipation. Whilst incontinence affects people of all ages and genders, it is more common in women, with studies showing 80 percent of people with urinary incontinence are women, and problems become more common as you age. The good news about incontinence is that, in most cases, it can be either cured or better managed so it doesn’t disrupt your everyday life.

What is incontinence?

Continence

There are two types of incontinence:

rinary incontinence, which can appear in different levels of severity, U for instance, it could involve ‘leaking’ when you laugh, sneeze, or cough, or it could mean complete loss of control over your bladder aecal incontinence, referring to bowel leakage or involuntary bowel F movements but may also include excessive wind or straining.

If you have either, you should talk to your doctor for professional advice on how to manage the condition. While incontinence can appear at any stage of your life, the risk of developing incontinence is more increased in older people. Generally, incontinence is linked to other health conditions, such as dementia, diabetes, heart conditions, or prostate problems.

Create good habits

It’s important to keep good bladder and bowel habits to reduce the risk of incontinence. The Continence Foundation of Australia recommends making changes to your diet and lifestyle that can make all the difference in managing your incontinence. Drink six to eight glasses of fluid a day, as shying away from drinking to try to stop bladder control issues can actually exacerbate the problem. Make sure there’s enough fiber in your diet and limit tea, coffee and alcohol. Take your time to empty your bladder properly, don’t strain or go to the toilet ‘just in case’. Incorporating exercise in your daily routine can have a good effect on your bowel movements and strengthen your pelvic floor. The pelvic floor muscles support the bladder and bowel and play an important role in bladder and bowel control.

Where to get help?

If you’re experiencing bladder or bowel control issues it’s important to have a continence assessment to rule out any underlying medical problems.

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Speak to your GP or call the National Continence Helpline on 1800 330 066 for more information.

Products for incontinence

There are a lot of products available these days that can help with managing your incontinence, no matter the severity. These products include disposable or reusable pads and pants, mattress and chair protectors, catheters, and more. Most of these incontinence aids can be found in supermarkets and pharmacies for purchase. If you need extra assistance, you can engage the help of a continence nurse advisor, who can discuss your needs and help you find products that will best manage your incontinence. If you receive support through the Commonwealth Home Support Programme (CHSP), you can access continence advisory services, or if you have a Home Care Package (HCP), you may be able to receive funding from the Government for incontinence aids.

Continence

They can provide information and advice, connect you to a wide range of professionals who can help with continence management and help you understand what different continence aids and subsidies may be available to you.

Additionally, the Government’s Continence Aids Payment Scheme (CAPS) is available to people with permanent or severe incontinence. You cannot access CAPS if you receive a Home Care Package. Visit the Department of Health website at health.gov.au for more information.

Order Products Access all the healthcare products and information you need for the clients, patients or residents you support. With warehouses in every state, your orders for continence, wound care, skincare, nutrition and disability-related health products will be quickly delivered to anywhere in Australia.

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Is life getting difficult at home?

Book a Tour Today

Call 07 4184 1300

Talk to us at Parklands Aged Care Our 72 bed aged care facility is conveniently located in the centre of beautiful Hervey Bay. Our mission is to deliver the best service for our residents with compassion, respect, communication, teamwork, and integrity.

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AGED CARE GUIDE

Residential Care flow chart Government subsidised home

self-funded aged care home

If your situation is urgent then the ACAT will assess you as quickly as possible

Your family or carer

At anytime! You can find someone to help you:

OR You

Remember it takes anything from a few weeks up to more than a few months to find the care home that suits you

Placement consultant

Case manager, advisor or placement consultant

Aged care advisor Social worker Case manager Hospital discharge planner

Contact My Aged Care 1800 200 422

ACAT

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

These professionals know the system really well and their help can make your search much easier. Other useful people: Financial advisor Health fund

Recommend Home Care Packages

Eligible for subsidised residential aged care

• RES IDENTIAL AGE D C A RE FAC I L I TY • NURS ING HO ME • C A RE HO M E

Veterans’ Affairs Self funded supported accommodation

• SU PP O RT ED R ES I D EN T I A L S ERV I CES • SUP P O RT ED ACCO M M O DAT I O N • CA R E CO M M UN I T I ES

ACAT Aged Care Assessment Team

Local council

• R ET I R EM EN T LI V I N G W I T H I N -H O M E S UP P O RT

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Aged care homes If you are unable to continue living independently at home, you may choose to move into an aged care home. The Australian Government regulates and funds the provision of much of the aged care in Australia. ‘Aged care home’ is the term most commonly used, but you may also find this type of accommodation referred to as nursing home, aged care facility, residential aged care, or high and low care facility. All of these terms can be used interchangeably to describe the same type of living arrangement.

There are also non Government funded aged care homes which are called supported or assisted living complexes. These do not require an ACAT or Government approval.

Where do I start?

If you, or someone close to you, feel you are in need of some form of residential care, you can speak with your doctor, who can make initial contact with My Aged Care. You can also contact My Aged Care direct or a representative, like a family member or friend, can do this on your behalf. Call 1800 200 422 to organise an ACAT assessment. See page 16 for information about ACAT.

The next step

After being approved by an ACAT for Government funded residential care, you may begin looking for your future home. You can do this yourself or you can hire a placement consultant who can make the job much easier for you. It is important to know and understand the types of homes available in your area as this may affect the cost and services you receive. It is also recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will enable you to gauge the feel and culture of the home.

Homes and their services

Aged care homes provide accommodation ranging from single rooms with ensuites to rooms with shared bathroom facilities. They must provide specified care and services to all residents at no additional cost. Services that must be provided at no additional charge for all residents who need them, irrespective of their level of care needs, include: asic accommodation related services such as beds, mattresses, b linen, bedside lockers and chairs general laundry and cleaning services

maintenance of buildings and grounds utilities such as electricity and water

Aged care homes

Entry into a Government funded aged care home requires approval by an Aged Care Assessment Team (ACAT).

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Aged care homes

t he provision of staff continuously on call to provide emergency assistance ssistance with personal care such as bathing, going to the toilet, a eating and dressing assistance with mobility and communication ssistance in obtaining specialised therapy services, or a health a practitioner service meals, including special diets toiletry goods such as towels, washers, soap and toilet paper support for people with cognitive impairment like dementia social and recreational activities rehabilitation support Additional services as appropriate to individual care needs where a fee may apply include: goods to assist with toileting and continence aids therapy services such as speech therapy, podiatry, occupational, recreational and physiotherapy r egistered nurses to assess, plan and manage care, including complex pain or wound management, palliative care program, special feeding, dialysis and oxygen therapy For people with dementia, it is important to ask a home whether it offers separate or secure dementia specific units or wings.

RESIDENTIAL AGED CARE COMMUNITIES WITH HEART Beaumont Care’s residential aged care communities have a reputation for providing warm-hearted care and support in a family-like atmosphere. Our highly qualied team take the time to understand the needs of each resident and provide 24/7 personalised care and support. There are leisure and outdoor areas to socialise and entertain family and friends. With activities, outings and get-togethers, there is plenty to stay active. Come and see our residential aged care communities for yourself. Book a personal tour today: Call 1300 217 336 or email enquiries@beaumontcare.com.au

1300 217 336 | BEAUMONTCARE.COM.AU Clontarf • Kippa-Ring • Wamuran • Mount Tamborine

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There are homes that cater to a specific cultural and linguistic group or may offer culturally appropriate services. See pages 177 –180 for a list of culturally appropriate care homes and services g.

Pets can help lessen feelings of loneliness and isolation, and some homes are happy to accommodate you and your pet. Some nursing homes even have live-in pets. You’ll find these C listed in the directory section of this guide, starting on page 131.

Accreditation and certification

All Government funded care homes must meet required accreditation standards and demonstrate continuous improvement with regard to the quality of care and services provided to residents.

The standards that must be met cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement, and safety and security.

The Aged Care Quality and Safety Commission is responsible for the review of aged care homes. It monitors residential aged care services to ensure their compliance with the accreditation standards.

Aged care homes

Some nursing homes may have a secure garden area specifically designed for people with dementia, which is generally attached to the secure dementia unit.

You can ask the provider for the accreditation status of the home or access reports and find information about the process on the Commission’s website – agedcarequality.gov.au .

Embrace the future together with Mercy Health Offering both aged care and retirement living minutes from the centre of Cairns, next door to DFO

Residential aged care Mercy Place Cairns (Bethlehem) 257 Gatton Street, Westcourt, QLD Call (07) 4084 0612

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Quality standards

Aged care homes

The Aged Care Quality Standards measure quality in aged care and have a strong focus on helping consumers to make informed decisions about aged care services. It gives consumers confidence that aged care providers will work in partnership with them and their families to deliver care that supports their health, wellbeing and quality of life. The new Quality Standards include the following focus areas: Consumer dignity and choice

Ongoing assessment and planning with consumers Personal care and clinical care

Services and supports for daily living Organisation’s service environment Feedback and complaints Human resources

Organisational governance

Each of the standards looks at three key aspects: What is the outcome for the consumer

What are the expectations of the organisation

What are the organisational requirements to show that the standard has been met This partnership between the provider and consumer needs to work in order for the eight areas to succeed. All Government funded aged care homes and home care services are measured against these standards, and organisations must be able to provide evidence of their compliance and performance with the Quality Standards.

Charter of Rights A spirit of caring, a tradition of excellence With over 30 years’ experience in the industry, Premier Health Care focuses on providing you with the care and services you need to live your best life. Premier Health Care operates two state-of-the art, luxury Aged Care Facilities in Queensland:

The Waterford @ Hervey Bay

8 Medical Place Urraween Qld 4655 waterford@premierhealthcare.com.au

(07) 4303 2900

The Menzies @ Pacific Paradise

26 Menzies Drive Pacific Paradise Qld 4564 menzies@premierhealthcare.com.au

(07) 5376 7400

Supporting the Aged Care Quality Standards is a single Charter of Aged Care Rights, protecting the rights of consumers receiving aged care services and their right to be properly looked after, treated well and given high quality care and services. All aged care providers have to provide a personally signed copy of the Charter of Rights to every one of their residents or care recipients. The Charter covers 14 fundamental protections stating all older Australians receiving any type of Government funded aged care supports have the right to: 1. Safe and high quality care and services;

2. be treated with dignity and respect;

3. have your identity, culture and diversity valued and supported; 4. live without abuse and neglect;

5. be informed about your care and services in a way you understand;

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6. a ccess all information about yourself, including information about your rights, care and services;

7. h ave control over and make choice about your care and personal and social life, including where the choices involve personal risk;

8. h ave control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions;

Aged care homes

9. your independence;

10. b e listened to and understood;

11. h ave a person of your choice, including an aged care advocate, support you or speak on your behalf;

12. c omplain free from reprisal and to have your complaints dealt with fairly and promptly; 13. p ersonal privacy and to have your personal information protected; 14. e xercise your rights without it adversely affecting the way you are treated.

You or your representative will be asked to sign the Charter to acknowledge that your provider has given you information about your rights in relation to the aged care service under the Charter. As a consumer, you have the option of signing the Charter of Aged Care Rights, however, even if you choose not to sign the document you can still access care and services. Call the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au for more information.

Complaints

If you have concerns or are unhappy about the standard of care you are receiving, you or your representatives are strongly encouraged to firstly take all complaints to the facility management for resolution. It’s always best to address concerns rather than leaving it to escalate. If you don’t feel comfortable to deal with it yourself, you can ask an advocacy service to help you.

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If the matter is not resolved, you can then make complaints to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au . Anyone can make a complaint about anything that may constitute a breach of the service provider’s responsibilities to past or present residents.

Costs for residential care

Aged care costs

Aged care homes charge a range of fees to cover the cost of care, accommodation and living expenses, and these can vary enormously between facilities, and from resident to resident. Understanding the rules and seeking specialist advice from an aged care financial advisor to minimise costs is recommended. See page 110 for more information on financial advice. Both your income and financial assets affect your entitlements. The income and asset tests are combined, to ensure a consistent fees policy. This will address the issue of asset rich, income poor residents paying for all of their accommodation and nothing for care, and the income rich, asset poor residents paying for their care but not for accommodation. The cost of care is divided into three parts – daily care fees, accommodation payments and a means tested care fee.

Daily care fee

As a resident in an aged care home you are asked to pay a daily fee as a contribution towards the cost of care and living expenses, such as meals and refreshments, cleaning, laundry, heating and cooling, as well as social activities. In addition, the daily fee contributes to the costs for personal care, including assistance with daily living such as bathing, dressing and toileting, assistance with mobility aids, therapy, and certain medical and pharmaceutical services. The maximum Basic Daily Fee for all permanent residents who enter an aged care home is 85 percent of the maximum base rate of the Age Pension for a single person. This is the same amount you will be charged if you’re staying in a nursing home for a temporary stay as a respite resident. It is generally adjusted each March and September at the same time as the Age Pension. As of 20 March 2022, the maximum Basic Daily Fee is $54.69 per day for all full pensioners and some part pensioners. Depending on your income and level of care, you may also be asked to pay an income tested fee as part of the daily fees. However, this does not apply to respite residents in aged care. If you do receive income other than your pension, you will be assessed by Centrelink, or Veterans’ Affairs if you are a veteran, to determine how much extra you can be asked to pay as an income tested fee.

Considering aged care for a loved one? At Bupa Aged Care, whether for respite short-stay care or as a new home, our experienced registered nurses and carers aim to provide the care each resident needs, in the way they prefer.

Bupa Cairns 52-59 Swallow St, Mooroobool

Bupa New Farm 193 Moray St, New Farm

Bupa Glenvale 357-383 McDougall St, Toowoomba

Bupa Rangeville 280 Mackenzie St, Rangeville

Care is first and foremost

Bupa Merrimac 3-5 Glenhaven Ct, Merrimac

Bupa Runaway Bay 376 Pine Ridge Rd, Runaway Bay

Bupa Mount Sheridan 40-48 Progress Rd, Whiterock

Bupa Tugun 6 Croft Ct, Tugun

We embrace and support residents to live their day their way, with teams dedicated to their wellbeing. People rarely expect to need aged care, but if your family does, we’ll guide you through the steps.

To book a visit with one of our homes in Queensland, call us on 1800 780 038 or visit bupaagedcare.com.au/region/qld

Admission to one of our Bupa Aged Care homes is subject to availability and your care needs.

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Aged care costs

If you were a permanent resident in an aged care home, prior to 20 March 2008, you will continue to be subject to the pre 20 March 2008 rules governing the Basic Daily Fee unless you are discharged from permanent aged care for a continuous 28 days.

Accommodation payments

Accommodation payments are different from daily care fees. They are used by the aged care home as capital funding to improve the quality of the buildings and services they provide. Not everyone pays an accommodation payment. It depends on the value of your assets and income at the time of entry into care. If you have more than $52,500 in assets and income, you can be asked to pay an accommodation payment, but you must be left with at least $52,500 in assets after your payment (Rates as at 20 March 2022).

Means tested care fee

The means tested care fee is an extra contribution on top of the other residential aged care payments, and the amount can differ from person to person. The means tested care fee will incorporate you financial assets and your income, and then determine how much you will be contributing to the cost of your personal and clinical care services. This contribution amount can fluctuate depending on if your income or assets change.

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Depending on your personal financial situation, you may not have to pay this contribution towards the cost of your care.

How much will I pay?

If you can afford to, you will pay a basic fee of up to 85 percent of the maximum base rate of the Age Pension for a single person, a means tested (your income and assets combined) contribution to your accommodation, and a means tested contribution to your care. The maximum means tested contribution will be allocated toward your accommodation payment until the full cost is paid and then toward your care fee. The family home will continue to be exempt from the aged care assets test if occupied by a spouse or other protected person. Any income tested contributions you may have made as a recipient of Home Care Packages will be taken into account in calculating lifetime care expenditure. The treatment of the family home will not change from the current arrangements, for example if it is occupied by a spouse. Even when the value of your former home is included as an assessable asset, its value will be capped at $178,839.20 (March 2022 prices). It is only counted in determining your ability to pay for your accommodation.

Aged care costs

There are annual and lifetime caps on the means tested care fee. There is an annual cap of $29,399.40 that will apply to your means tested contribution to your care costs, together with a lifetime cap of $70,558.66 (20 March 2022 rates).

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Choose how you pay When moving into an aged care home, if you have the capacity to contribute to the cost of your accommodation, you can now choose how you pay for it. You have a choice of three options, however, if you start with one option and change your mind, you have up to 28 days from the date you move into the care home to decide how you wish to pay.

RAD and DAP explained

Payment Option 1: Refundable Accommodation Deposit (RAD)

This is a single payment made to the care home and works similar to an interest-free loan. The balance of the deposit is guaranteed to be refunded when you leave the home, but only after any amounts which have been used to pay for agreed services have been deducted.

Payment Option 2: Daily Accommodation Payment (DAP)

In this option, you pay a periodic payment (usually on a monthly basis) for your accommodation; it is calculated based on the daily rate of the RAD. To calculate the daily payment equivalent of the refundable deposit, the RAD is multiplied by the Maximum Permissible Interest Rate (MPIR) and divided by 365 days. The MPIR is set by the Government and is updated every three months – as of 1 April 2022, it is 4.07 percent. The daily payment amount must be equivalent to the refundable deposit amount and is the maximum you can be charged per day for the room. These periodical payments are not refunded when you leave the home.

Payment Option 3: Combination payment of RAD and DAP

If you wish you can also choose to pay a combination of both a RAD and a DAP. For example, let’s assume the RAD is $400,000 but you want to only pay half of a deposit ($200,000) and the other as a DAP. Use this formula to calculate the DAP: (Balance of price x MPIR) / 365 = ($400,000 - $200,000) x 4.07% / 365 = $22.30 per day (MPIR from 1 April 2022). Or use our easy to use fee estimator calculator on agedcareguide.com.au/nursing-home-fee-estimator . For further information, call My Aged Care on 1800 200 422 or Centrelink on 13 23 00, or discuss with a placement consultant or financial advisor. Disclaimer - This information is a summary of the main provisions relating to aged care costs and while care has been taken to ensure that it is current on date of publication, it should not be taken as an authoritative source. Please phone 1800 200 422 for more complete, up-to-date information.

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Around-the-clock care is just around the corner At St Luke’s Green, we’re honoured to have the chance to enrich the lives of the people living in our integrated retirement living and boutique aged care village. It’s a responsibility we love, and will never take for granted. Care and support in our boutique aged care home draws on all the comforts of feeling at home, surrounded by the places you know and love. You’ll have every level of assistance and care you need, and a Registered Nurse onsite 24 hours a day. Brisbane’s best hospitals are right on your doorstep, along with beautiful living areas, a landscaped village green and your choice of social get-togethers to enjoy each day. So you see, you won’t just feel at home at St Luke’s Green – you’re part of the family.

43 Taylor Street, Woolloongabba 3129 9075 stlukesgreen.com.au

I’ve stayed at the best hotels and restaurants, I cannot find one fault with the staff or the food Donald, Resident at Hillview Care Ashmore

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HillView Care Merrimac & Ashmore, Gold Coast

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Applying to a home As soon as you have been approved by an Aged Care Assessment Team (ACAT) for Government funded residential care, you can begin looking for your future home. You can do this yourself or you can hire a placement consultant to do this for you. When searching for nursing homes, decide what features are important to you. Are you looking for an extra service facility, a specific cultural environment or a facility with pets? It is important to know and understand the types of homes that are available in your area because this may affect the cost and services you receive. It is recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will allow you to get a feel for the culture of the home and its surroundings. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to move into. When you have narrowed down which homes would suit your needs and wants, it is best to apply to a number of homes to increase your chances of finding a place quickly.

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Waiting for residential care

Some aged care homes may have waiting lists and the length of these varies between homes. If your situation is urgent, please inform the staff at the home. Generally, bed places are offered to people on the wait list who have a health priority or have been waiting for a place and have risen to the top of the waiting list. You can be on as many waiting lists for facilities as you would like, but once you accept a vacancy offer, you will be removed from all other nursing home waiting lists. If you require a bed urgently, you may not have as much choice with the facility you move into. You may have to accept the first offer that is made to you, no matter if it is your first facility choice or not. Aged care homes cannot predict or know when a vacancy will occur, so it is important to keep in regular contact with the aged care homes to ensure they are aware you are still interested in admission to their home. If you’ve engaged the services of a placement consultant they will monitor vacancies for you.

Waiting lists

Nursing homes don’t always have bed vacancies available, it is likely that you will have to wait for a period of time for a bed to be made available.

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It is ideal to plan ahead and take the time to choose the facilities that you want to live in. This means no matter who offers you a bed first, you will be satisfied with the placement.

What happens when a vacancy occurs?

The person in charge at the aged care home will either ring you, your carer or family directly, or phone the social worker if you are in hospital, to let you know they have a spot available for you. You may be asked to make a decision within hours because there are usually other people also waiting.

Deciding on a home

You, or the relevant hospital worker, will need to arrange for your transfer to the home as soon as is practicable. If you are unable to move into a home straight away, you will be given seven days after you have agreed to accept the place to move in. This is called pre-entry leave. From the date of acceptance you may be charged for your care and be eligible to receive financial assistance from the Government. Once your place in the aged care home has been confirmed, you will be provided with two or three important documents which will address all the information and details you need to know. This information should also include the Resident Agreement, the Accommodation Agreement, or an Extra Services Agreement if applicable. It is not acceptable to be charged any fees, or be expected to make any donation, before you formally accept a place in an aged care home.

Deciding on a home There are a number of things to consider when deciding which aged care home will best suit your needs. Deciding to move into a home can be a really big decision, so you want to make sure you choose a nursing home that not only suits your needs, but also feels like home. Making a list of your personal preferences and requirements can make it easier to shortlist aged care facilities. This list could include the care you require and lifestyle options. One of the best ways to gauge the environment and atmosphere of a nursing home is by visiting it. Contact the home you are considering to organise a tour of the facility, in most cases your family should be able to come with you. By visiting the facility, you will be able to assess whether the nursing home meets your needs and if it is a place you would be happy to live. Any questions you have can be answered by your tour guide from the aged care home. Additionally, you can have a talk with the site manager to understand how the aged care facility runs and have all your questions answered.

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The following is a brief checklist of areas you should consider before deciding to move in: Is the home clean, fresh and in good repair? re the staff warm and friendly? You want to be able to feel at ease A and comfortable in communicating with the staff. ow many staff work at the home and what is the night time ratio H of staff to residents? Is the home secure, particularly at night? Are there keypad locks on the doors or are CCTV cameras installed? oes the home have the provision for you to age in place and D remain as your care needs increase?

Deciding on a home

Do they offer single rooms with ensuite? I f you are looking to move into a home with your spouse, is this provision available? Are clothes laundered on or off site? oes the room have access to a private phone line, internet D connection or NBN, or pay TV? re the floor coverings clean and fresh, or is there an odour A throughout the home? I s the room temperature comfortable for you, and are you able to control your own room temperature? hat personal items and furnishings can you bring into the home, W and what provisions are there for storage of personal items? I nspect the kitchen if possible, and find out if meals are cooked on site or are delivered. Are the meals flexible and will they meet your special requirements? re there spaces for you to meet with family and friends and to A celebrate special events? I f you like pets, find out if the home is pet friendly and whether they have pets at the home or a visiting pet program. Be sure to enquire about the range of activities available and entertainment programs. These are vital for your ongoing wellbeing. Any additional services or amenities that are provided by aged care homes can really enhance your experience living in a facility. Beneficial services and amenities could include: Outdoor areas or gardens, if relevant, check whether they are secure A hairdressing salon or day spa An on site café A chapel or provision for church services Gymnasium Allied health services It is important to have all your queries answered, as it can really help you gauge whether a facility is the right fit for you.

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Moving into a home The process of moving in is often referred to as the ‘admission process’ and starts with an initial introduction, orientation and assessment. During the assessment a staff member will gather information including medical conditions, family history, food preferences, social and recreational likes and dislikes, and interests. This information will be used to create a care plan. The care plan is updated regularly and you can request to see a copy at any time.

Family members and carers are welcome to assist in identifying social and care needs.

What can you bring with you?

Your aged care home will already have most of the furniture and furnishings, such as beds, chairs, wardrobe, curtains, and floor coverings, so it may be helpful to directly ask the home what you can bring with you. Below you’ll find an overview of some of the main things to consider when moving in.

Personal items

Having personal belongings around you may help you to feel at home in your new environment. Some people may like to bring family photographs, their favourite films, books, music, or other treasured items.

Clothing

It is important to ensure that personal clothing is properly labelled. Most nursing homes will launder your clothing either on site or through a laundry service. Bring enough clothing to allow for items being washed as it might take a couple of days before clean laundry is returned to you. Because of the large volume of washing, nursing home laundries often use commercial washing and drying machines so make sure your clothes are machine washable and labelled with your full name.

Continence aids

Residents with higher level care needs, who require products for the management of continence, will have these provided by the aged care home. Other residents may be required to purchase these items.

Radios, TVs, computers, digital clocks

Residents can bring with them their preferred electrical and electronic items. Each item will be checked, tested and tagged by the home prior to use.

Moving into a home

The care plan will be an overview of your care needs, wishes, and outcomes you want to achieve while living in the facility.

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Furniture

It is quite common to have space available for some items like a favourite chair, small table, dresser and bedside light, but it’s best to check with the aged care home what and how many items you can bring.

Medication

It is important that you bring all prescription medication you’re currently taking with you on admission. Care staff will manage and administer the medication to ensure safe and quality use of your medicines. Topical creams, herbal remedies, vitamins, and elixirs, which are non‑prescription items, should be declared to the staff.

Moving into a home

Toiletries

The aged care home supplies the basic necessities such as toothpaste, soap and toilet tissue. Specific items or particular brands need to be purchased at your own expense.

Mobility and wheelchairs

Wheelchairs, scooters, walking frames, and other mobility aids will be assessed to ensure that these are appropriate to your current situation. The maintenance and upkeep of scooters and wheelchairs is your responsibility.

Making the transition

Once you have been offered a place in an aged care home, it is also important to organise your medical and financial matters, and who you will need to tell about your move. If you have not done so already, this is a good time to talk to your loved ones about your wishes for your future medical care. Writing your wishes in a letter or statement can help guide health professionals and those close to you if you become seriously ill or injured and are unable to make decisions about your own care. This is called an Advance Care Directive and it should include clear and specific details about treatments you would accept or refuse. Keep your Advance Care Directive in a place that is easily accessible and share the document with your doctor and loved ones.

Who should you tell about your move?

It is recommended that you tell your family, carer, friends, neighbours, community centre or Council, and any health professionals, such as your doctor or pharmacist, that you’re leaving your home to enter an aged care home. If you need to change doctors, you can ask to have your medical history sent to your new doctor. It is also a good idea to keep track of any health professionals you see and make a note of your current medical treatments and medication so you can discuss this with your new aged care home as part of your care plan.

A fresh regional focus

Free Aged Care Guide

Aged Care Communities designed to feel like home

available on our website

PresCare communities support older Queenslanders to live their way, with dignity and grace. Now undergoing a program of enhancements, we offer residents a true sense of home and belonging, and support them to maintain their interests, familiar routines and connections to the people and places they love.

Maryborough

Rockhampton

Groundwater Lodge

Yaralla Place

Alexandra Gardens

A country community set on leafy acreage.

A vibrant community in the heart of town.

A garden-filled community rich in local history.

Our friendly team is here to help. Maryborough: (07) 4120 5800 | Rockhampton: (07) 4999 3000 | prescare.org.au

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Daily living in a nursing home Moving house is often stressful and it may take time to settle into your new environment. Here’s what you can expect from life in a nursing home. If you are thinking about moving into a nursing home you’re likely to experience a massive range of emotions, varying from relief and excitement to uncertainty and apprehension. Living in a nursing home will be different and it may take a little bit for you to settle into your new life. Providing a caring and supportive environment, staff in a nursing home are there to make life easier for you, many residents have reported they actually enjoy an enhanced quality of life and improved social life, since they moved.

Daily living

You will benefit from receiving help with some tasks you’ve found difficult to do and you will have peace of mind that should anything happen, you will receive immediate attention and the situation will be managed well.

It’s your home

There may be some ‘common’ areas that are shared with other residents, such as the dining room and lounge room, but your room is your own. Nursing homes positively encourage you to bring personal items for your room, such as pictures, photos, ornaments, furniture throws and smaller pieces of furniture. Find out prior to moving what extra personal belongings you can bring so you can still enjoy the things which have meaning to you.

Social aspects and routines

The chances are you’ve moved from living in a house on your own or with a partner, so you’ll need to get used to a few more people being around. However, the choice is yours as to how social you want to be. You can choose to be social in the communal areas and spend time with other residents or simply find a quiet corner, or remain in your room to enjoy your own company. Nursing home staff are generally friendly and outgoing, and they will respect your need for privacy. Many nursing homes have strong links to the local community. You can choose to get involved with activities such as meeting local school children or other people from other groups. As well as adjusting to new people, there may be some changes to your daily routines, such as slightly different meal and shower times. The important thing to remember is that by moving into a nursing home you’ll receive the help and support you need to improve your quality of life.

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Multiple activities

Nursing homes offer many social aspects and multiple activities such as exercise classes, religious services/classes, bingo, arts and craft, concerts and outings. It doesn’t mean you have to take part – you still decide what you want to do. You can continue to enjoy your usual activities outside the nursing home, such as attending any regular classes or meeting friends in your favourite coffee shop. Whether it’s reading or watching TV in your room, chatting with other residents or going to the cinema with friends, the choice of how you spend your time is yours.

Partners

Some homes offer rooms for couples in the form of adjoining rooms, double rooms, or even a single unit for couples.

Pets

While most homes do not allow residents to have their personal pets, a lot now have ‘live-in’ animals such as cats, rabbits, dogs and birds. Some nursing homes also arrange for a variety of animals to visit regularly.

Family and friends

Your family and friends are always encouraged to visit and depending on your health, you will be able to come and go as you please – visit friends, enjoy family celebrations, go shopping and even go on holiday. Many nursing homes also have special areas available for private functions. This means you can still hold special events for family and friends in your nursing home.

Going on a holiday

When you live in an aged care home you can still go on a holiday. You can leave the aged care home for up to 52 nights in a financial year. This is called ‘social leave’. The Government will continue to pay subsidies on your behalf to the aged care home and you still have to pay your daily fees and income tested fees. If you are away for longer than 52 nights the Government will stop paying subsidies and you may be asked to pay any owing amounts to the aged care home. The 52 night rule can not be extended.

Daily living

This means couples can continue living together even if they have different care and support needs.

Aged care from the heart

Welcome to Nazareth Care Wynnum

When you enter a Nazareth House, you enter a unique world of warmth and belonging. At Nazareth Care, we have been providing residential aged care to the community for over one hundred years. Driven by the mission of the Sisters of Nazareth, we understand the needs of the elderly – to be respected, treated with dignity and cared for with comfort and love. Our sisters live on-site at every Nazareth House; they work together with our experienced team to deliver exceptional care for all our residents and support to their families. We provide consistency of care with a team focus to support care needs, lifestyle and wellbeing.

Our residential aged care homes offer: ● Permanent and respite care ● Individual care plans, unique to the needs of each resident ● Clinical, social, emotional & spiritual support ● Dedicated memory support unit ● Mass held daily & regular services for other denominations ● Our sisters are always available to assist with palliative care

Our Values: Love Compassion Patience Respect Justice Hospitality

Book your tour today! Call 1800 749 123 admissions.aus@nazarethcare.com

Nazareth House Wynnum 272 Wynnum North Road Wynnum North, QLD 4178

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Resident Agreement The Resident Agreement is a legal agreement between you and your aged care home. Before you move in, an aged care home will offer you a Resident Agreement to sign, which may cover things like the services you will receive, the fees to be paid and the rights and responsibilities you have as a resident of the home. Your Resident Agreement should include the following: the policies and practices used to set your fees and charges; the level of daily fee you’ll be asked to pay; ny circumstances where you might be asked to leave and how the a aged care home will help you find somewhere more appropriate; our rights and responsibilities as a resident in your new aged y care home; your aged care home’s responsibilities to you as a resident; ow the aged care home will deal with any complaints you, your h carer, friends or family may make; and ny other matters agreed between you and the aged care home’s a manager, within the requirements of the Aged Care Act 1997.

When do I sign?

If you choose to enter into a Resident Agreement, you don’t have to sign it at the time it is offered. You may want to take time to ask your friends, family, carer, financial advisor or legal practitioner for help to go through the agreement, although you don’t have to. While there is no time limit for signing the Resident Agreement, it is in your best interest to finalise the Resident Agreement as soon as you can, as it covers your rights and responsibilities.

Can I withdraw from the Resident Agreement?

Should you change your mind, you can withdraw from the Resident Agreement within 14 days of signing. You will need to let your aged care home know straight away, in writing. You will still need to pay your care fees and charges for care you’ve received during the 14 days. If you’ve made any other payments to your provider during that time, you are entitled to a refund. Changes can only be made to the agreement if both you and your aged care home agree.

What if I need help understanding the agreement?

Since the Resident Agreement is a legally binding document, it’s important you understand everything in the document before you sign it.

Resident Agreement

any extra services you’ve agreed to receive, and their costs;

Resident Agreement

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If you have any questions, you should ask your new aged care home. It’s their responsibility to make sure the agreement offered to you is clear. You can also ask your family, friends, carer or a legal practitioner to help you understand the terms of your agreement. The proposed agreements may not automatically include all the things that you think are important, so it is a good idea to check. If you’re having language difficulties because the agreement is not written in your preferred language, you can contact the Australian Government Translating and Interpreting Service (TIS) on 13 14 50. If you understand your agreement and want to sign it, but are physically unable to, you can ask someone with the legal authority to sign on your behalf, such as someone who holds Power of Attorney for you.

Rights and responsibilities

Your rights and responsibilities will be the same as those of every other resident. To make sure your rights and responsibilities are protected, there is legislation that all aged care homes funded by the Government must follow. The Charter of Residents’ Rights and Responsibilities will be displayed in your aged care home, or you can ask your home for a copy when they offer you your Resident Agreement.

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Aged care checklist When trying to decide which aged care home or service best suits your needs, a checklist is an excellent evaluation method. Take note of your first impressions when you first call the nursing home or service. Are staff friendly and accommodating to answering your questions? When considering a nursing home, ask to tour the facility and speak to people already living in the care home. You may know someone who lives there or has a loved one at the facility. Ask them about their experience.

Below are a number of questions to ask the provider when assessing the suitability of an aged care home, supported living facility or other service, to assist you in making your decision.

The provider

Is the provider for-profit or not-for-profit, church or charity based? o the owners/directors of the company have a health and/or D aged care background?

hen was the last time a complaint was made to the provider, what W about, and how was it dealt with?

re residents and their families encouraged to have input into services A offered and the quality of care?

The facility

oes the home look and smell fresh and clean, and is it in D good repair? Are the carpets and floor coverings clean? Is the inside temperature comfortable?

Does the home meet safety regulations?

Is there good and clear signage throughout the facility? Are there secure and interesting outdoor areas?

re there spaces and activities to support people living with special A needs, such as dementia? Do the residents appear clean and neat?

Can you stay in the facility if your needs change?

The staff

Are the staff friendly and welcoming?

Does the staff provide clear answers to your questions?

What is the mood of interaction between staff and residents?

o staff look like they take their time with residents to give them D personal attention?

hat is the ratio of nurses/care workers to residents on weekdays, W weekends, and at night-time?

Aged care checklist

You may want to consider a short-term respite stay at the home. That way you can experience what it is like to live in the facility before you make the final decision as to whether it is a place you would like to move into permanently.

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The room

Is it a single or shared room? I s the room you’re shown the actual room you’ll be moving into or is it for display only? Does the room have an ensuite or are the bathrooms shared? Are there provisions for married couples? How is the room allocation determined? I s there access to a private phone line, internet connection, or pay TV? How is the heating/cooling controlled? What personal effects and furnishings can you bring to the home? Are there provisions for safe storage of personal items?

Aged care checklist

re there easily accessible alarm buttons in the room and A how many? re staff respecting resident’s privacy – do they knock before A entering a resident’s room?

Day to day living

re there areas for families and friends to meet and celebrate A special events? Can family and friends take part in activities? Are meals cooked on site or delivered? Are menus flexible and able to meet special requirements? hat types of individual and group activities are offered and W how often?

Are there activities that include cultural and spiritual preferences? re there any activities organised together with the A local community? What special events are celebrated?

Does the facility have pets on site or offer a pet visitation program?

Health and personal care

I s there a GP on site or can you continue to see a Physician of your choice?

How do staff administer and monitor resident’s medicine intake? How are medical emergencies handled?

hat other services, such as speech therapy and occupational W therapy, are available on site? Is there a dietitian or nutritionist part of the care team? Does the facility have a wellness program?

How does the facility deal with end-of-life/palliative care? Are any provisions, such as continence pads, rationed?

Financial

What are my payment options?

What is the breakdown of the payable fees?

Can you negotiate on the fees and how they are paid?

Aged care that’s right for you You’ve always been able to make your own decisions, so why should it be any different now? Whether it is choosing your dining options, or what activities you’ll enjoy from the range of events on offer, this is your home and we are here so you can live your life to the full. All of our 13 aged care communities are located across Brisbane and designed with comfort in mind. Residents can enjoy chef-prepared meals and a range of social events and activities. Each site has access to a registered nurse 24 hours a day, seven days a week and our clinical and care teams are well supported with a dedicated infection control nurse consultant, clinical specialists and integrated on-site services including a chaplain and allied health professionals. All of our aged care homes have embraced the internationally recognised Eden Alternative™ philosophy of care. This philosophy is about creating communities where residents can have fun, celebrate life, spend time with pets and actively enjoy their hobbies. This person-centered approach to care promotes enriching relationships and builds important bonds of trust between residents and staff so that we can support you to live the way you want to. We know we can never replace your home, but if moving into aged care is the next step in your journey, we would be privileged to walk alongside you. We look forward to hearing your stories and memories and creating new ones together. To find out more or to book a free consultation call 1800 325 102 or email contactus@wmq.org.au

www.wmq.org.au

Residential Aged Care

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Frequently asked questions about moving into an aged care home Making the transition to residential aged care can be daunting and a life‑changing experience.

Frequently asked questions

It’s important you make the move confidently and know what to expect. Here we answer a few common questions about moving into an aged care facility.

How will I know when it’s time to move into a nursing home?

Making the decision to move into a nursing home comes at different times and for a variety of different reasons, all depending on the person, their care needs, their support network, or financial status. Common reasons for making the move from home to a nursing home can be: nsuitable personal care in your own home – this can mean that U you require higher personal care support than you are able to access at home through either home care support services or the care of family and friends. fter a crisis – whether it be a fall or medical episode, a crisis of any A kind can certainly play a part in making the decision to move into a nursing home to ensure you get the 24 hour support and care you need.

emporary respite or short-term recovery – access respite in a T nursing home when your carer is away for a period of time or while you recover from surgery before moving back into your own home after you have fully recovered. Remember it is important to find the right nursing home for you so before you sign the dotted line, why not visit and inspect a few different options and make sure you talk to people at the nursing home you are considering.

Is there a trial period to see whether I like the home? It is important to make sure you are happy with the nursing home you are moving into and be confident it will meet your needs because it is going to be your new home. ‘Trialing’ a nursing home by booking in for temporary residential respite will give you a taste of what life is like living in the nursing home and may help you in making that final decision of if it is the right home for you. It may also be beneficial to visit the nursing home at different times and on different days to see what staffing levels are like, what activities are on, and to talk to different people about the place.

How will I know if the home is of good quality?

There are a number of ways that you can look into the quality of a nursing home, ranging from sourcing other people’s personal experiences right through to experiencing it for yourself.

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Some of the best ways that you can get an idea on the quality of a nursing home is by: peaking to people living in the home – if you are visiting or on a S tour, take the time to talk to other residents and even staff about their thoughts and experiences of the nursing home.

egister for respite – booking yourself in for some respite in a nursing R home is a great way to get a feel for a place and the people within it.

onsumer ratings – on our website AgedCareGuide.com.au we have C an online consumer ratings engine which allows you to view real people’s ratings and reviews of individual nursing homes and the nursing home responses, all in one place.

How long can I stay at an aged care facility?

You are able to stay at an aged care home for as long as you want or need. However, you may have to leave a facility sooner than expected if you require additional nursing support or if your current home cannot provide the services you need.

Am I free to ‘come and go’ as I please?

You are able to leave your aged care facility for up to 52 nights in a financial year. This is called ‘social leave’. While you will still have to pay your daily fees and income tested fees, the Australian Government will continue to pay the appropriate subsidies to your aged care home on your behalf. This 52 day allocation period cannot be increased.

What if I need to go to hospital?

The time you spend in hospital will not count towards your social leave, but you’ll still have to pay your usual fees and payments. The Government will continue to pay appropriate subsidies to your aged care home while you are in hospital.

Under what circumstances can I leave my current aged care home to move to another?

You may wish to leave your current aged care home to move to another if: ou have been accepted to another aged care home which may y better suit your health care needs; or if you have been asked to leave.

Can the aged care home ask me to leave?

An aged care home might ask you to leave, with 14 days notice, if: they are closing;

they can’t provide the type of accommodation and care you need; ou haven’t paid your fees within 42 days after they fall due for y reasons within your control; or

i f you intentionally cause serious damage to the aged care home or to another resident or employees.

Frequently asked questions

ook to the Aged Care Quality and Safety Commission – this L governing body assesses and reviews all Australian nursing homes against set standards of care which are available online and accessible by you or a loved one.

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Taking a break Taking some time off from caring is crucial and known as ‘respite’. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Residential respite

To receive respite care in an aged care home, you require an assessment by an Aged Care Assessment Team (ACAT), except in emergencies. See page 16 for more information about ACAT.

Residential respite

Usually, you may have up to 63 days of Government funded respite care in any financial year, and it may be possible to extend the care period by up to 21 days at a time, if deemed necessary by the ACAT. When you have received approval by the ACAT, you may apply directly to the aged care facility for respite. Access to respite care is based on eligibility and need. Although residential aged care homes are allocated respite places, they are not required to keep these solely available for respite provision. You will need to book this respite in advance, although in the case of emergencies, it can be organised quite quickly. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to permanently move into.

Cost

The cost for respite in a Government funded aged care home is the same Basic Daily Fee as for a permanent resident of the home. This amount is currently $54.69 per day (20 March 2022 rates), which is the equivalent of 85 percent of the single maximum base rate of the Age Pension, regardless of whether you are a pensioner or not. A booking fee may also be charged to assist in securing a place. This is a pre-payment of respite care fees, not an additional payment, and it cannot be more than a full week’s fee or 25 percent of the entire stay’s fee, whichever amount is the lowest. There is no income and assets test or additional accommodation charge to access respite in an aged care home. This only applies to permanent residents of an aged care home. For respite in an ‘extra services’ home you may be asked to pay an extra fee to cover the cost of the higher standard of services. For more information about respite options and how to access, contact the Carer Gateway on 1800 422 737. Go to page 39 to read about respite options in your own home or community.

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Extra services Some aged care homes provide ‘extra services’, such as a higher standard of accommodation, increased entertainment options, and more diverse food choices. Extra service homes have approval from the Australian Government to offer these additional hotel type services and they come at an additional cost to the resident. ‘Extra service’ only refers to the standard of accommodation, meals, food, and entertainment, and not to the level of care which is legislated to be of a high standard across all aged care homes. Services delivered and cost may vary between providers and they should be outlined in your Resident Agreement.

Some of the extra services you might be offered include: A bigger room

internet

daily newspaper

satellite TV

phone

choice of meals

selection of beverages including wines, beer, and spirits special therapies such as massage or aromatherapy leisure/entertainment facilities

Fees

Extra service fees are set by the provider and approved by the Australian Government. This is an additional charge on top of the basic daily care fee, accommodation payment all residents pay, and any means tested fee. Some providers may offer rooms with a non-optional extra service package. You can only take up the room if you agree to and pay for the extra services offered. Other providers may offer extra services as an optional package that you can choose or cancel at any time. In this case, switching from general residency to extra service residence within the same home, does not change the accommodation payment you have already agreed to when entering the home and the provider cannot charge a new or additional accommodation payment.

Additional services

All people in aged care homes have the option to purchase additional services, such as entertainment or lifestyle choices, for an extra fee. Providers can not charge additional service fees for anything that is part of the normal operation of the nursing home and you have to agree to these charges before they are being delivered. See page 157 for a list of aged care homes that offer extra services.

Extra services

In some cases, the whole of the home is ‘extra service’, while in others, a distinct part of that home, such as a separate building, wing or unit, is dedicated to extra services.

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Meeting the needs of all cultures For many older Australians, leaving their home to move into residential care is a lifestyle change that can lead to an emotionally challenging experience. This transition can become more challenging for older people from culturally and linguistically diverse (CALD) backgrounds requiring access to residential and community aged care services that are sensitive to meeting their specific cultural, spiritual, dietary and linguistic needs.

Cultural services

For example, people who migrated from southern and eastern Europe in the 1950s and ‘60s, or from Asian countries in the 1970s and ‘80s, and who are now in need of aged and community care services, will be much more comfortable and secure receiving care from people who understand their specific cultural needs. Projections suggest that over the next three decades, people from diverse cultural backgrounds in aged care will increase by 200 percent. With an increasing ageing and migration population, it is essential that Australian aged care services and communities have the capacity to respond to the unique needs of people from CALD backgrounds. It is also common for people from non-English speaking backgrounds who have developed dementia to forget the English language they have learnt and revert to their original mother tongue even though they may have lived in Australia for many years.

A growing focus

Meeting the needs of the nation’s older people from culturally and linguistically diverse (CALD) backgrounds has been a growing focus of the Australian Government. The highly complex nature of meeting and understanding the needs of ageing CALD Australians is being increasingly recognised by Government with emphasis and focus also being put on the risk factors specific to CALD Australians that can affect their ageing experience. Providing suitable cultural care has been associated with huge health and wellbeing benefits for this growing group of older Australians which has led to the Government’s introduction of a number of initiatives specific to CALD elders and their care.

Cluster facilities

Facilities with clusters for CALD older people generally consist of three or more residents from a similar background and staff who speak their language. Cluster facilities also make an extra effort to focus on meeting the cultural, spiritual, dietary and social needs of CALD residents. The aim of clustering is to: nhance the quality of care provided to residents from CALD E backgrounds in residential aged care facilities

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romote and facilitate access to residential aged care facilities for P people from CALD backgrounds nable residents to observe religious, spiritual, cultural and personally E significant events Improve communication between staff and residents aintain dietary customs according to the CALD backgrounds of M residents’ religious and cultural preferences rovide social and activity programs that appropriately cater for the P needs and interests of CALD residents Some mainstream residential aged care facilities have informal ‘clusters’ that cater for the needs of older people from diverse backgrounds. There are also culturally specific aged care facilities that have formally entered into a contract with the Australian Government to, wherever possible, meet the needs of a specific cultural group.

Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities. The PICAC initiative has resulted in: ore aged care service providers delivering culturally appropriate M care to older CALD people etter access for older CALD people to culturally appropriate B residential and community care services lder CALD people having a greater capacity to make informed O decisions about residential and community based aged care Through training, workshops and information resources, the PICAC program aims to equip and support residential and community aged care service providers to deliver culturally appropriate care. To find out more about PICAC across QLD, contact PICAC member, Diversicare, on 1300 348 377.

Breaking language barriers

Healthcare professionals in General Practice treat patients from a diverse range of cultural and linguistic backgrounds. A significant proportion of the Australian population speak a primary language other than English and patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans. They may also have a decreased understanding of their diagnosis, and overall, less satisfaction with their care. Access to high quality medical interpreter services may improve the quality of care for these patients. The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Government. The service covers more than 100 languages and is available 24/7 on 13 14 50. See pages 177–180 for a list of aged care homes and home care package providers in Queensland who can meet the needs of people from a range of cultures.

Cultural services

Partners in Culturally Appropriate Care

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Special needs groups There are a number of groups of people that are recognised by the Government as ‘special needs’ groups when it comes to aged care services. Aged care providers are required to consider the needs of these groups in the provision of care. You will find more information on each group below.

Aboriginal and Torres Strait Islander (ATSI)

Special needs groups

The care needs of older Aboriginal or Torres Strait Islander (ATSI) people can be quite specific and there is a cultural element that needs to be considered in the delivery of care. All care homes should care for all people regardless of their background although some homes are specifically for ATSI clients. See pages 177 –180 for an overview of aged care homes and service providers that have indicated to cater for ATSI clients.

Care leavers

A care leaver is a person who, as a child or youth, spent time in institutional care or other types of out of home care like orphanages, children’s homes or foster care. A large number of these care leavers are now reaching an age where they need to consider moving into aged care. Because of their experiences in institutionalised care, aged care has been flagged as an area that can cause distress and anxiety.

Culturally and Linguistically Diverse (CALD) people Some aged care services are designed specifically for people who are culturally and linguistically diverse. They might have staff that speak a foreign language, do specific cultural activities, or meet spiritual needs.

To support the needs of older people from CALD backgrounds, the Government has introduced the ‘National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds’. This strategy helps aged care providers to deliver quality care and aims to make culturally appropriate aged care more accessible. See pages 177 –180 for a list of culturally appropriate homes and services.

Disability

In Australia, one in five people live with some form of disability and this number increases with age. There are many different types of disability including physical, intellectual, sensory, learning, psychiatric, or a combination of any of these. Some of these may be pre-existing disabilities, they can be disabilities due to health conditions like a stroke, or be part of the ageing process, such as dementia. If you have a disability, are over 65 years of age and currently receive support through the National Disability Insurance Scheme (NDIS), visit ndis.gov.au or phone 1800 800 110 to find out what services are available to you.

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Financially disadvantaged

If you have genuine difficulty paying aged care fees and charges, financial hardship provisions may apply. These allow for your fees and charges to be reduced or waived. Financial hardship assistance applications will be considered on your overall financial circumstance including your total income and assets, your eligibility for a pension, and whether you have income or assets which you can use to pay your care fees.

Homeless

The Homeless Supplement aims to better support the viability of residential aged care homes providing care to people who have a history of, or are at risk of, homelessness.

LGBTIQ

Through the National LGBTI Ageing and Aged Care Strategy, the Government aims to ensure lesbian, gay, bisexual, transgender, intersex, and questioning (LGBTIQ) people have access to the same opportunities and options in aged care that are available to all Australians. It is designed not only to raise awareness of the issues, but also improve the ageing and aged care experience of LGBTIQ people, and recognising and valuing the diversity of this group. The Rainbow Tick Accreditation program recognises the commitment of aged and community care organisations that have implemented LGBTIQ inclusive service delivery. Rainbow Tick Accreditation provides assurance to LGBTIQ consumers and staff that an organisation will be responsive to their needs. On pages 177 –180 you’ll find a list of homes and services providing LGBTIQ appropriate services.

Rural & Regional clients

If you live in a rural or regional area it may be harder to access the aged care services that you need. Services offered in rural and regional areas will depend on the needs of the whole community and sometimes aged care, health and community services are combined to meet local health needs.

Veterans

Veterans have a ‘special needs’ status to support complex medical requirements that include the need for high levels of emotional and cultural support in old age, as a result of a veterans’ wartime experience. The Veterans’ Home Care program can help with in home support and the Veterans’ Supplement aims to improve access to residential aged care for veterans with mental health conditions. For more information, contact the Department of Veterans’ Affairs on 1800 838 372 or visit www.dva.gov.au .

Special needs groups

If you are currently homeless, or if you’re at risk of becoming homeless, there may be Government funded services available to you that can help solve your housing problems, or assist with financial or legal issues.

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Supported Residential Services

Supported Residential Services (SRS) are generally private businesses that provide accommodation and care for residents similar to residential aged care but on a fee basis.

Supported Residential Services

They are not funded by the Australian Government and therefore not governed by the Aged Care Act of 1997. This also means you don’t need an Aged Care Assessment Team (ACAT) assessment to access care in an SRS. They must, however, be registered with the Queensland Government and are monitored to ensure they provide certain standards of care and accommodation. SRS are private low level category aged care homes providing the same services as government funded homes but without the requirement of accommodation payments. They range from small sites accommodating as few as five people to larger facilities with up to 80 residents. SRS are required to provide services that respect the rights of residents, safely administer medications, provide well-balanced meals and a safe home-like environment. The care they provide usually includes assistance with: showering

dressing

toileting

physical and emotional support

personal hygiene

meals and medication

Some SRS also provide nursing or allied health services. The fees, standards and services provided by SRS varies, so it is important to look at as many as possible to ensure you find the one that best suits your needs in terms of level of care and services. There must be at least one staff member for every 30 residents, extra staff to provide adequate levels of care for residents, and sufficient staff (at least one) on site overnight to respond to residents’ care needs and to ensure the safety of residents. SRS are able to set their own fees and charges. The range of fees can be anywhere from about 85 percent of the pension up to $1,000 per week or more.

What services are available?

While SRS do not receive direct government funding, you may be able to access some government funded services and community services. These services may include allied health, mental health, disability services, Veterans’ Affairs and neighbourhood houses. As an SRS resident, you’ll need to meet the same eligibility criteria for government funded services as other people in the community. You will not be eligible for home support services that are already provided by the SRS, such as delivered meals, home care, home maintenance and personal care. You may be eligible for other services such as home nursing, social support and allied health.

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The SRS manager or personal care coordinator will know how to access these services or you can ask your local council or community health service.

Respite

The Department of Veterans’ Affairs (DVA) provides its gold and white card holders who have been assessed through its Veterans’ Home Care program with 28 days of respite per annum in an SRS. The DVA also covers the full cost for convalescent care at an SRS. Up to three weeks convalescent care per annum is available after a hospital stay. Other state based community services may provide full or partial funding for respite at an SRS.

What should I look for in an SRS? A good SRS:

Provides for your needs

Respects your individuality and promotes independence

rovides a supportive environment for you and your family P and friends

I nvites input from you, your family and friends about the care and services you receive Uses current practices to care for and support you.

Costs

All fees and charges you have to pay, as well as how any changes to fees and charges will be conveyed to you, must be included in your residential and services agreement. Costs can vary greatly, depending on the standard of accommodation, whether you have a single or shared room, and the services you need. The only fees and charges an SRS can ask you to pay are:

ees for accommodation and personal support services – these are not F set by the Government and can range from most or all of your pension plus rent assistance per week to $1,000 or more per week. ecurity deposits – these cover any damage by you or your visitors, S or unpaid fees. The most that can be charged is one month’s fees.

ees in advance – these are payments made before due date but the F most the proprietor can accept is the equivalent of one month’s fees. Reservation fees – this might be charged if you wish a proprietor to keep a place for your in the SRS until you move in, but it can’t be more than two weeks’ fees. n establishment fee – covers the cost of assessing your needs A and setting up your support plan and can’t be more than two weeks’ fees.

I tems or services purchased at the SRS – some SRS charge a single fee to cover all your needs and others will charge a basic fee and you pay for optional extras like hairdressing.

Supported Residential Services

Most SRS provide respite care and while they charge for respite they do not require a formal assessment by the Aged Care Assessment Team (ACAT).

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24-hour care in your own home Supported living communities combine the best advantages of retirement villages and nursing homes, to provide a new and welcome choice for seniors. In a supported living community you buy and have a leasehold title to your own home – as in many retirement villages. However, unlike a retirement village, you’ll have access to various levels of personal care and nursing care, but this is provided in the privacy of your own home, a choice not available in nursing homes.

Supported ??? living

Care Communities

A new type of supported living is known as Care Communities. These are unique villages with the look and feel of a retirement village and the care of a nursing home. Run by approved providers, you can access Government funding for Home Care Packages or privately funded home care services, with support provided in the comfort of your own self-contained home in the village.

No asset-testing or ACAT assessments

Acquiring one of these homes, which is not Government funded, is surprisingly easy. As with a retirement village, there is no need for asset testing or income testing. There is also no need for an assessment by the Aged Care Assessment Team (ACAT) that nursing homes require. Furthermore, since there are generally no waiting lists, you are able to move in straight away. If you already receive home support benefits before moving to a supported living community you can stay with your current provider. Care benefits can also be arranged if you’re in need of a care package.

Maintain your social life

While some residential aged care homes don’t cater for couples, supported living communities can offer the capacity for couples to stay together in their own home, even if they require different levels of care. The community centres offer many comfortable facilities, including lounge areas, libraries, television, games and activities rooms and tea and coffee facilities. Friends and family are always welcome to pop in for visits, meals, family celebrations and to make use of the many facilities. If you don’t feel like cooking at home, the dining room is available as an alternative and can be a great way to catch up with friends and neighbours.

Choosing a supported living community

There are various factors which may determine your transition to a particular supported living community.

Discover a seniors lifestyle community, with real onsite care. Your journey into aged care is unique to you. At Odyssey’s Lifestyle Care Communities, you’re invited to make yourself at home in an environment that prioritises independence, privacy, and your own way of life. To help you on your journey, you can take advantage of Odyssey’s Aged Care Assist service. We’re here to lend a helping hand as you navigate your options, providing balanced and unbiased advice unique to you.

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Through Odyssey’s free Aged Care Assist service, you will receive personal support and guidance on your options and have access to individualised recommendations and referrals.

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For instance, do you prefer a smaller environment, or would you rather be in a larger place with more activities? Another factor which may help you come to a decision is whether the facility has amenities that are important to you, such as a gym, recreation centre, library, or a chapel. Food and health is also a major determining factor in the supported living community you choose to reside at. Before coming to a decision, ask the following questions:

Is the food appealing? What kinds of food are served? Do you have the option of eating in your room? Is it nutritious and appetising?

Are there different food options available? How are health problems handled?

I f you develop a medical condition, will you be able to remain in the supported living community? Would you be required to move elsewhere for medical care?

It’s important to remember, the facility you will be happiest at will not necessarily be the most expensive. The right community for you is the community where you feel ‘most at home’.

Retirement living and your choices If you are looking for a supportive environment with safety and security, you might like to consider a well managed retirement village. The size and levels of accommodation vary – from self contained independent living to serviced apartments. Think about the type of village you wish to live in and what you can afford on a continuing basis. It is essential that you ask questions to understand the financial implications of ‘owning’ a unit in a village. Seek expert advice as well as that of your chosen village’s residents’ committee. Also, be sure to assess the culture and social side of the village to ensure they meet your expectations.

What is a retirement village?

Retirement villages are designed for people aged over 55 as an alternative housing and lifestyle option. They are popular with people who feel they need more security, support or company, but who want to maintain their independence.

Independent living

Independent Living Units (ILU), also known as villas or apartments are designed for active retirees. They range from one to four bedrooms and may be within a high or medium-rise complex, terrace housing arrangement, stand-alone or semi-detached.

Retirement living

ow does the community handle both emergency and H non‑emergency problems?

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Serviced apartments

Serviced apartments are generally one or two bedrooms and provide residents with some daily living assistance. Services may include cleaning, laundry and assistance with personal care. While a small kitchenette is usually included within the apartment, meals are provided in a dining room setting.

Residential aged care

Some retirement village complexes also offer residential low level care and high level care accommodation, as well as Home Care Packages for people with varying care needs. You will need an aged care assessment to access either of these care options. Go to page 27 to read more about Home Care Packages or page 57 for information about aged care homes.

Types of villages

Retirement living

There are two types of retirement villages: Resident funded village Donor funded village Resident funded villages are owned and operated by the private sector or not-for-profit organisations on a commercial basis to produce a profit or surplus. The village is funded by the residents who ‘purchase’ their villa or apartment under one of the tenure arrangements. The residents also contribute to the village’s capital infrastructure and the cost of ongoing management. Donor funded villages are normally owned and operated by not-for-profit organisations or church groups. They include an element of charitable subsidy and entry is generally restricted to the needy.

Ownership

The various forms of occupation or ownership rights are referred to as ‘tenure’. The legal forms of tenure include Strata Title ownership, leasehold estates, licences to occupy, freehold or company share arrangement with related residency entitlements. Regardless of the type of tenure, residents are consulted about the ongoing management of the village. This ensures that the village you have chosen cannot be changed without the approval of the residents.

Deposit or entry contribution?

Before moving into a village, you will need to pay an entry contribution which is refunded if you move out of the village. However, a Deferred Management Fee (DMF) usually applies, and is deducted from the amount you receive back. This must be specified in the entry agreement or contract. The cost of entering a village depends on the facilities and services offered. Monthly service and maintenance charges also apply and you may have to pay for extra personal services like laundry.

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To reserve a villa, a nominal deposit is required and the village will have a policy on how long it can be held for you. Should you change your mind within this specified time, the deposit will be refunded. If you enter into a binding arrangement with the village, the deposit will be part of the purchase price. In some States and Territories, purchasers are entitled to a refund during a ‘cooling off’ period following the signing of a residency contract. Be sure to make enquiries regarding this as some villages may require an administration fee for refunds.

Fees and charges

For example, there may be a regular maintenance charge that covers the running costs of the entire village. These costs may include upkeep of facilities, staff, council and water rates from common areas, security, insurances including workers’ compensation and public liability, contents insurance for common areas as well as village building insurance. In addition, the charge may also contribute toward a ‘sinking fund’ for major repairs and improvements.

What happens upon vacating?

While the resale value will be determined by the market, there are factors in a retirement village that can add value to your villa or apartment. These include good management, attractiveness and the services and amenities available to enhance retirement living.

Departure/exit fee

The village will deduct a ‘deferred’, ‘departure’ or ‘exit’ fee at the time of settlement of sale or re‑occupancy of your villa. This fee forms part of the purchase price, but its payment is deferred until the end of the occupancy. The amount is calculated using a formula that generally involves a percentage of your/your successor’s entry cost multiplied by the number of years of your occupancy, and may include a proportion of capital appreciation.

Can’t afford to buy?

Some retirement villages offer accommodation rental units, sometimes known as periodic tenancy, although these are generally reserved for people with limited financial resources and are usually income assessed. You don’t own the property but pay a weekly fee for the accommodation under the Residential Tenancy Agreement, plus bond. Depending on your circumstances you may be able to receive rent assistance from Centrelink.

Retirement living

There are many fees and charges associated with living in a retirement village. Ensure you are provided with full details of all applicable charges and what they cover.

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Feel Safe and Secu Our caring staff are here to provide comfort and support whatever your needs, now and in the future. How We Care? • Range of Services • Regular Carers • Doing Things with Heart • 25 Years’ Experience & Quality

Call 1800 Ozcare (1800 692 273) or visit ozcare.org.au Hilda, Home Care Package Client, with Connie, Assistant Coordinator

Ozcare’s wide range of services to support Queenslanders are made possible by funding from a diverse range of programs from the Australian and Queensland Governments.

Not-for-Profit Health & Human Services

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ure Aged Care Facilities

Retirement Villages

Day Respite Centres

Home Care Packages

We also offer additional Home Care Services:

• Domestic Assistance • Meal Preparation • Personal Care • Respite Care • Social Support • Transport • Nursing • Allied Health • Dementia Advisory & Support

Feels Like Home

A Special Work of St Vincent de Paul Society Queensland

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Finding the right village When deciding on a retirement village, be clear about what you want, what you are prepared to compromise on and what you definitely don’t want. To help you with the decision making process, here are some points to consider:

Retirement living

inances: Know your budget, what you can afford and what other F ongoing costs are required. Always seek expert legal and financial advice. Ask questions and ensure you fully understand all the financial and legal implications of living in a retirement village before you sign anything or hand any money over. ifestyle: Think carefully about how you spend your time now and L how you want to spend your time in the future. For instance, if you are looking for a complete lifestyle change, you might consider a resort retirement village. Many villages now offer special interest facilities such as golf and tennis courts, and more are now accepting pets. You may also want to think about whether you want a garden or access to one.

upport: One of the attractions of a retirement village is the peace S of mind of 24-hour help and assistance. Many villages now offer additional home support services. This is ideal if you need additional help with personal care, meals, laundry and domestic assistance.

ocation: When looking at locations, you may want to consider L whether you want to be closer to family or stay in or near the community you’re already in. You may have always dreamed of living by the sea or in the country, while proximity to shops may also be important to you.

menities: Villages now offer a massive range of amenities A including libraries, restaurants, community rooms and barbeque areas. Ultimately you will be paying for these amenities through your weekly or monthly payments, so you may want to think about whether an all-weather indoor heated swimming pool or the caravan and boat parking is important to your needs. ther accommodation: Your or your partner’s needs may change O in the future, so you may also want to consider what other types of accommodation are available. Many developments are now offering serviced apartments and residential aged care at the same location, which means that even though your needs might change, you can still live in the same community.

Choosing a village

When you have found a village that appeals to you and you feel would suit your particular needs, it is recommended that you don’t rush into making a commitment. Instead visit the village often, get to know the management and staff as well as the residents’ committee and seek answers to all your questions. Also, request a copy of the village rules. These are generally appropriate rules to enable residents and guests to enjoy the village and its lifestyle.

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A major appeal of retirement living is that help is at hand if there is an emergency situation and the on site security gives you peace of mind. Furthermore, management and staff can help organise additional support and services such as home maintenance and other services like organising laundry and dry cleaning. If you need some assistance to remain living independently, you can arrange for home support services like meal delivery or personal care services to help you out. You can choose to pay for these services yourself, or you may be eligible to receive a Government subsidy for these services. Find out more under ‘Support at home’ on page 21.

Sense of community

Most retirement villages have a great sense of community and while you are encouraged to participate in activities and join social events, it’s not obligatory to go to everything on offer. Depending on the village, some of these activities may include aerobics, water/aqua aerobics, card afternoons, Probus, personal training, knitting and sewing circles, and craft groups; plus outings to galleries, movies, events and places of interest. Regular ‘Happy Hours’ and afternoons spent watching televised sport are also popular activities among some residents. Go to pages 158 –160 for a list of retirement accommodation options.

COUPLES STAY TOGETHER PET FRIENDLY 24/7 ONSITE CARE AVAILABLE, IF AND WHEN YOU NEED IT.

Retirement living

Independence

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Placement consultants

A placement consultant makes your job easier Needing to place a loved one into an aged care home can be a highly stressful event for families and carers. You might think its a lack of information or understanding but in fact its because you are both the carer and the person emotionally involved as well as the decision maker. This process can be eased significantly with the help of an aged care placement consultant who can take control of the running around, paperwork and planning. Moving into residential care is a situation most people postpone for as long as possible until the point of necessity, often leaving little time to organise everything. If some initial planning were to be undertaken it could soothe the transition and reduce the stress at what is a critical turning point in people’s lives. Planning should include obtaining information on the financial implications of entering residential care, gaining information on the facilities available in your area and ensuring Wills and Powers of Attorney and Guardianship are up-to-date. A placement consultant can take over a lot of the stress of searching for and transitioning into an aged care home.

How a placement consultant can help

Every single transition to aged care is unique and a placement consultant will take several things in consideration to make sure the advice is right for your circumstances: Are you looking for care options for a single person, or a couple?

I s there a physical condition that is deteriorating, are mental faculties and awareness impaired?

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You don’t need to go through the process alone, we can Help! Case management services also available

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Is there acceptance or understanding of this part of the journey?

hat are the family dynamics around the placement decision and the W impact on everyone involved?

Placement consultants

Having extensive knowledge of facilities in their area, as well as the placement process, an aged care placement consultant can often find a home faster, and one that is specially suited to your requirements. Through their established relationships with aged care homes, they are familiar with the culture of each home and, most importantly, they have advanced knowledge when vacancies become available. By knowing the culture of each facility and getting to know you, placement consultants can determine which homes would best suit your needs and preferences, and make prior applications to these homes. Without the assistance of an aged care placement consultant, you or your carer would need to constantly phone the facilities of your choice to demonstrate your eagerness and commitment to obtaining a bed in that home.

Negotiate and advocate for you

The aged care placement consultant advocates on your, and your family’s, behalf and is able to assist with the whole assessment process. They also complete all the necessary paperwork and application forms for entry into an aged care home which is helpful, as the applications can be quite daunting. They may suggest seeking financial advice where required. An aged care placement consultant helps share the load at this crucial time, can significantly speed up the time it usually takes to find a placement at a suitable home, thereby easing the transition into residential care. Be sure about your expectations of service and what the placement consultant is able to provide, including:

ace to face family meetings to discuss your situation and a respect F for the emotions of all the family members involved

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Support and recommendations that cater for the specific requirements of your family and loved one

ounsel that prioritises family sensitivities, needs and special C requests, before asking how much money is available and getting the status of the financial situation ractical assistance with urgent placement situations – which they P often are – where reducing the typical waiting times, or arranging respite care, is a necessity.

Choosing a placement consultant

Placement consultants

Within Queensland, there is a range of well qualified placement consultants who can help you in your search for aged care options. When you’re choosing a placement consultant to support you through the aged care transition, look for someone who is an expert in building and nurturing relationships, who is unbiased and independent, and has no business investment or alignment with any aged care facility. An independent professional is able to provide guidance based entirely on your individual circumstances, not biased by commission or kickbacks from any particular facility or provider. Choose an advocate who will ease your concerns, supporting your family with all aspects of this transition, allowing you to focus on your loved one. Placement consultants are most happy for you to call them for a chat and understand you may talk to a number of them before making your choice. You can be open in your discussions because, as health professionals, they have a policy of confidentiality. Their professional fees may differ and it is reasonable to advise them if you are working to a budget. Some placement consultants charge by the hour, whilst others offer a package of services for one fixed price. Ensure that you are advised of all the possible fees and costs up front. Finally make sure you feel comfortable talking with the placement consultant because your professional relationship will rely on them understanding what you want and organising the appropriate care services to meet those needs.

Resolving family disputes

Placing a family member into care can be life changing. There are many factors – physical, social, psychological and financial – that may arise which families sometimes find too difficult to cope with by themselves. Every family member wants their opinion considered when it comes to making choices. Such situations can result in family conflicts. There are specialist health professionals who offer independent, non‑judgmental services, which can explore the subtleties of each situation and offer caring support in addition to counselling and conflict resolution.

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Feelings of guilt

The journey into aged care is often a challenging and emotional time. You may feel rejected and unloved or are scared to take the step of going into care and worry you’ll lose your independence. At the same time many family members feel guilty about not being able to look after their loved one anymore.

Care Choices Made Simple

Finding professional support may relieve you from negative beliefs and provide you with coping skills. Some placement consultants offer counselling as part of their services or may be able to refer you to a counsellor. You can find placement consultants in the products and services directory on page 188 or search on AgedCareGuide.com.au .

Case management

The case management process uses a comprehensive approach to identify and implement health and social care services to optimise your health, quality of life and active participation in the community. Case management may be short or long term, or episodic. It plans for both current situations and your long term needs. Case managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs. Health based case managers are usually a nurse, social worker or allied health professional. Community based case managers generally have skills from a range of disciplines such as social workers, behavioural science, allied health or nursing. If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services. However, If you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager.

Assisting you to find the perfect Home Care, Aged Care or Retirement Living option for you or your loved one.

How We Can Help You Our team are trusted industry experts Your needs are our top priority as we simplify complex processes All fees and charges (if any) are explained upfront We are here to help families whether local, interstate or overseas We will be your advocate and can liaise with relevant parties on your behalf including completion of all Government required documentation for My Aged Care and Services Australia Kim & Diane

Private case management services are supplied by experienced, tertiary-qualified case managers, to provide support services and coordination across a wide range of community and supportive health services. Waiting periods for private case management are generally reduced compared to some Government subsidised services. The service of a private case management is not Governmentsubsidised in any way, so you will be charged for all services. Hourly rates vary between private case management organisations so always ask for a breakdown of costs before employing them.

Scan the QR code to find out more about this provider

Call Us

1300 955 911

info@carefindersolutions.com www.carefindersolutions.com

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Expert financial advice imperative

Financial advice

At a time when your main concern is the health and welfare of loved ones, you are faced with the complex financial issues of aged care.

The financial decisions surrounding aged care may be overwhelming, due to the different funding mechanisms that apply to nursing homes and ‘Extra Service’ facilities. These can be further complicated by the impact that a move to care has in terms of the pension paid by Centrelink and the fact that the family home is treated differently for pension purposes than for aged care purposes. Just getting a basic understanding of what forms you need to complete, when to complete them and where to send them, can be a difficult path to navigate. You then need to consider important issues such as how to pay for any accommodation payment, whether to sell the family home or rent it out, how to maximise or keep the pension, all at a time when your main concern is finding a suitable place for your loved one to receive the care they need. By understanding the rules and being able to apply them to individual circumstances, financial advisors are able to save their clients thousands of dollars.

How an expert can help

The best financial strategies and options will depend on your specific circumstances, objectives and situation. A specialist aged care financial advisor can cut through the vast amount of information available and make sure that all aspects of your financial situation are addressed – the family home, accommodation payments and care fees, cash flow and investment planning.

We Care. We Guide. Beacon Aged Care & Retirement Advisers is a family owned and operated business dedicated to delivering valuable and caring financial solutions for aged care. We provide face to face meetings in South East QLD and virtual meetings Australia wide.

Why talk to us?

• Fixed affordable fee for advice • Advice provided during the meeting

• Experienced team of advisers that travel to you • Centrelink/DVA paperwork completed in the meeting

Our team of experts are dedicated to your loved one’s future.

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A financial advisor can help you focus on the information and issues that are important to you and your specific financial situation. Keep in mind, not all financial advisors are experienced in dealing with the financial complexity of entering into aged care.

Important questions to ask

Some important questions you should ask before engaging the services of a financial advisor include: Do they specialise in dealing with aged care financial issues? What experience do they have in aged care financial issues? Will they provide you with an outline of all your options? Will they provide their advice in ‘plain English’? Will their advice be in writing? ill they deal with Department of Veterans’ Affairs or Centrelink on W your behalf?

What will it cost?

Generally financial advisors charge a fee to help you with strategies to fund your aged care journey. Fees will vary and it pays to contact a number of experts for a quote on their services so you can compare.

Financial counselling

If you’re experiencing financial difficulties and have little income, you may be able to receive free financial counselling services. Operating from community organisations, financial counsellors can provide independent and confidential information, support and advice on a range of areas including consumer credit law, bankruptcy and debt collection laws, industry hardship policies and Government concession frameworks. They can help you in your negotiations with financial institutions and creditors and may also be able to assist with your budgeting and referral needs. Find out more about financial counselling services in your State or Territory on financialcounsellingaustralia.org.au or call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor over the phone. Disclaimer: The information in this book is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.

Aged care cost – What you ought to know

Did you know? – Approximately one-quarter of your retirement is expected to be ‘care years’ and nearly half of Australians take up an aged care bed within one month of being assessed as needing full time residential aged care. If your ability to live independently starts to decline and you need help with daily living activities such as cooking, cleaning, and personal care, you may need to move into residential care.

Financial advice

Is the service a once-off or an ongoing service?

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The costs for residential care are divided into three categories: Cost of accommodation

Financial advice

Daily care fees Extra services

The daily care fees can be up to $111,000 per year, but a large portion is paid by the Government. The contribution you would pay is between $19,961.85 and $49,360.40 depending on your financial means (as assessed by Services Australia). For most people, the biggest concern is how to pay the large amounts quoted for a room. These range from around $100,000 to $2 million but will commonly be between $400,000 - $600,000. These lump sum payments are called Refundable Accommodation Deposits – RADs. Seeking financial advice on what options you have for payment and funding strategies may help to minimise your stress. Let’s examine some of the facts around accommodation payments.

Fact 1 – This is not lost money

The first thing to know about RADs (paid since 1 July 2014) is that they are fully refundable when you leave care, unless you allow the service provider to deduct other fees to help with your cashflow. Repayment is also guaranteed by the Federal Government if paid to an approved provider. This is an important thing to check when you are selecting a care provider.

Fact 2 – You don’t have to pay the lump sum

Accommodation payments are quoted as a lump sum but are also converted to an equivalent Daily Accommodation Payment (DAP). The interest rate used for this conversion is 4.07% (for entry from 20 March 2022). For example, a RAD of $400,000 is converted to a DAP of $44.60 per day. If you accept a place in a residential service, you can choose whether to pay the full RAD, the full DAP, or any combination of the two. You don’t need to make this choice until 28 days after moving into care and the service is not able to pressure you to choose any particular option.

Fact 3 – Even with less assets, it may be affordable

If you don’t have enough assets to pay the RAD the first step may be to see if you qualify for Government concessions as a lowmeans resident. If you don’t have enough assets, paying a part RAD and part DAP may help, but only if you have surplus cashflow to pay the DAP. One further strategy option is to pay as much of the RAD as you can afford and then instruct the service provider to take the DAP (on the unpaid amount) out of the RAD you have paid. This option leaves your income to meet daily care fees and living expenses but reduces the RAD refunded when you leave.

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Understand that each group you may be dealing with, be it the hospital, social worker, aged care facility or Services Australia (Centrelink / My Aged Care), has a desire to assist you, but they do not put all the pieces of your puzzle together. Do not feel pressured into signing documents, completing forms, or make decisions straight away. Seek advice first, as sometimes opportunities present themselves to improve your situation before you complete these forms.

Fact 5 – You should get professional advice

Identify an experienced and Accredited Aged Care Professional who can help you make the right decisions, outline the options available to you and the benefits and consequences of each decision you are considering. They can support you during stressful and tumultuous times, like mediating any family discussions or help you create a clear aged care plan. Additionally, a financial advisor can review your financial situation and find what you can afford, develop strategies to improve your financial position, explain any Centrelink payments and aged care fee impacts, and review your estate plan to avoid any future issues. Disclaimer: The examples provided are illustrative only and contain information that is general in nature. It does not take into account the objectives, financial situation or needs of any particular person. You need to consider your financial situation and needs before making any decisions based on this information. Rates are current as at 20 March 2022.

The information for this article has been submitted by Dianne Chalk (CFP®), from Chalk Financial Planning, Accredited Aged Care Professionals (TM) Authorised Representative (No 247568) of 314 Financial Partnership Pty Ltd, AFS Licence No 501527.

Explaining the aged 1. care system to help you find the right home Working out the 2. costs and the 2. choices you have to cover them 3.

Organising finances for now and the future Completing and lodging the various forms, responding 4. to questions and monitoring progress to achieve your desired outcome

Offering additional support if things 5. change which may impact pension and aged care costs

“Without the Alteris team, my sisters and I would have forfeited tens of thousands of dollars. We are so grateful for the efficiency and care they showed in helping us manage our parents’ finances.” - Lori Alteris Financial Group Pty Ltd ABN 59 133 479 115 holder of AFSL alteris.com.au

1300 366 932

Financial advice

Fact 4 – There is no pressure to act quickly

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De-stressing your move People who are downsizing, moving in to a smaller unit or having to move into a nursing home often have 50 years or more of accumulated goods and belongings. The situation can be even more difficult for people who are on their own or where family are interstate and not available to help.

De-stressing your move

Many people who are moving need packers, removalists, unpackers, sorters/de-clutterers, assistants, confidants, coordinators, cleaners and gardeners all rolled up into one. The stress of both finding professional assistance and then coordinating can be overwhelming. If you need help, the best avenue is to speak to a case manager, social worker, placement consultant or contact a business that specialises in practical assistance with all aspects of relocating. Services often include: e-cluttering and sorting through household contents and D personal possessions orting the saleable items, identifying valuables, determining items S to be discarded, compiling all documents Compiling an inventory of the contents and arranging valuations Assisting people to relocate into alternative accommodation Clearing the home or unit prior to sale or tenancy termination Gathering bequeathed items, photographs and memorabilia elivering valuables, financial, legal and personal papers to the D appropriate person Delivering unsaleable goods to various charities Removing all rubbish items from the entire property oordinating real estate agent, auction house, cleaner, gardener, C repairs and all other services npacking your belongings in your new home and placing your U furniture in position Install electronic devices like a TV or computer and hang pictures. There are so many things to prepare and organise when you move into aged care. A professional relocation business may help alleviate all the emotional and physical work involved in relocating yourself, a loved one or friend into an aged care facility.

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Estate planning A well prepared and executed estate plan can not only save your estate unnecessary costs in the future but can also save your loved ones from unnecessary stress after your death. Estate planning is the process in which you discuss with a legal practitioner what you want to happen with your estate, known as your assets, when you die. It is a plan which involves you considering who you want to be in charge of your Will, who you want to benefit from your estate, your funeral wishes and who you want to look after your financial and personal/health matters if you were to lose capacity during your lifetime, for example by way of dementia or stroke.

A properly drafted, up‑to‑date Will is the only way that you can be sure your assets will be dealt with as you wish when you die.

Executors and administrators

In Queensland, you must name an executor of your Will who will carry out the terms you have laid out in your Will after you die. The executor of the estate can apply for a probate from the Supreme Court for permission to take control of the estate. This means that the Court has recognised the Will as legally valid and will allow you to deal with the estate. You don’t always need to get a probate, however, there can be situations where you may require a grant of probate. For example, an organisation may not release assets of the estate if they do not first see a grant of probate. It’s important to update your Will regularly, for instance, if you get married your Will is automatically revoked. On the other hand, getting a divorce does not revoke your Will but it does prevent them being appointed as a trustee or receiving any gifts through your estate. In Queensland, if you die without a valid Will, your estate will be treated as an ‘Intestate’ and the Public Trustee will be responsible for the estate unless someone is granted a letters of administration. If you decide to make a Will through a DIY Estate Planning kit, it can save you money now, but can often add to the costs of your estate administration. The only way to ensure that your loved ones are protected is to obtain proper legal advice regarding your estate planning. To find out more information, visit the website of the Queensland Public Trustee at pt.qld.gov.au or contact the Queensland Office of the Public Guardian on publicguardian.qld.gov.au .

Estate planning

Effective estate planning ensures your assets are protected and distributed to the right people according to your wishes.

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Supporting the rights of older people Most of the time aged care services work well and the people who use them are happy with the service they receive. However, sometimes a problem may arise, and you may need help to speak up and have the problem resolved. Many people feel uncomfortable raising a complaint or concern, but it is important to address your concerns early and not leave it to escalate. This can be particularly difficult if your complaint is about the care or services that you are dependent upon for meeting your most basic needs. Nevertheless, we live in a society where each and every one of us, regardless of our age, has rights as citizens and individuals.

Advocacy

An aged care advocate can assist you to take choice and control over your care services and work with you and your family on the best way to address your concerns with a provider. Their services are usually free and they can give you information, advise, and support you to express your concerns or even speak on your behalf. They will aim to achieve the best possible outcome for you. An advocate can:

Help you understand your rights and responsibilities Listen to your concerns and discuss your options

Support you and give you confidence in addressing a concern

Raise a concern with the service provider or speak on your behalf

dvice is generally provided on consumer rights, human rights, aged A care rights and responsibilities, financial exploitation, substitute decision-making, and elder abuse prevention and response Advocates can assist with negotiating changes to your care plan, ensuring the needs of people from culturally diverse backgrounds are met. They also deliver specialist community education, such as self-advocacy and how to meet the needs of people with dementia and special needs. There are free and independent advocacy services in every State and Territory that provide free telephone advice, community education and other assistance for older people. The Older Persons Advocacy Network (OPAN) is a national network of nine State and Territory organisations that have been successfully delivering advocacy, information and education services to older people in metropolitan, regional, rural and remote Australia for over 25 years. The Australian Government funds OPAN to deliver the National Aged Care Advocacy Program across the country. Call 1800 700 600 to speak with an aged care advocate in your State or Territory or visit online at opan.org.au .

Advocacy

If you feel unsure or unable to address your concerns with the service provider, you can ask an advocacy service to help you.

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Memory change – is it dementia? Are you concerned about lapses in memory or other changes in your thinking or behaviour, or in someone close to you? Changes like these can have a number of possible causes, including stress, depression, pain, chronic illness or medications. See your doctor if you, or someone close to you, are experiencing these kinds of difficulties. Receiving a diagnosis is important because the underlying cause may be treatable. However, major changes in memory are not normal at any age and should be taken seriously.

Dementia support

What is dementia?

Dementia is a general term to describe problems that involve progressive changes in memory, thinking, behaviour, and the ability to perform regular daily activities. There are more than 100 different types of dementia. The most common types are:

Alzheimer’s – which attacks the brain resulting in impaired memory, thinking and behaviour

Vascular dementia – caused by poor blood flow to the brain, depriving brain cells of nutrients and oxygen needed to function normally

Parkinson’s related dementia – a chronic, progressive neurological condition, which in later stages can affect cognitive functioning

Frontotemporal dementia – a disorder causing damage to brain cells in the frontal and temporal lobes, resulting in decline in social skills and emotional apathy. Behaviour and personality changes often occur before memory loss and speech problems

The early signs of dementia may include: memory loss – particularly recent memories or experiences, confusion with time or place, changes in mood and personality, difficulty with planning or problem solving, and difficulty in completing familiar tasks. Dementia can happen to anybody but is much more common after the age of 65. Dementia is not a normal part of ageing.

Dementia and aged care

For people with dementia, their memory loss affects their adjustment to new places and persons. The move to residential care should be considered before a crisis forces a more urgent response. Good care depends on how well the care facility responds to the residents’ individual needs, including their physical, social and mental wellbeing.

Where can I get help?

Support is vital for the person with dementia, as well as family members. Although the effects of dementia cannot yet be stopped or reversed, an early diagnosis gives families a chance to access services and plan for the future.

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There are a number of organisations that offer support, information, education and counselling to people affected by dementia. The National Dementia Helpline offers advice and counselling on 1800 100 500 or dementia.org.au, or read on for information about how the Dementia Behaviour Management Advisory Service (DBMAS) can help.

Changed behaviours

Behavioural change can occur for people with dementia, with many people experiencing changes to mood, thought, language, daily function or movement. The individual’s response to a particular circumstance or situation may alter or reduce as the dementia progresses.

Dementia support

Changed behaviour as a response to a person’s dementia may reduce quality of life for the person living with dementia and can contribute to carer or care worker stress. It is important to take steps to support the person living with dementia and the people that provide care to them. Dementia Behaviour Management Advisory Service (DBMAS) can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. Changed behaviours may include: Anxiety

Eating difficulties

Depressed mood

Repeated calling out

Hallucinations

Repetitive questioning

Restlessness

Wandering

Aggression

Hoarding

Sleep disturbance

Resistive to care

Inappropriate toileting

Unwanted sexualised behaviour

Specialised support

Dementia Behaviour Management Advisory Services (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family and health and aged care professionals to better understand and respond to individual changes in behaviour and emotions. The service can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. It offers specialised support, assessment, intervention and advice to assist carers and care workers of people with dementia where behaviours may impact on their care. DBMAS has a multi-disciplinary team of experienced health care professionals such as registered nurses, social workers, clinical psychologists, geriatricians, speech pathologists, and dietitians. DBMAS is committed to providing culturally sensitive and effective communication. If you require an interpreter service, you can call the Translating and Interpreting Service on 13 14 50 and ask them to contact the DBMAS service. For more information, contact DBMAS on 1800 699 799 or visit dementia.com.au .

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Carer support There are over 2.65 million unpaid carers across Australia. The caring role is a valuable and rewarding job but also a tough one, often balancing work, family and friends while making sure your loved one is well looked after. With more older Australians looking to stay at home longer, more family and friends of older people are finding themselves in a carer role than ever before. Being a carer can have a huge impact on your life, and physical and mental wellbeing – as well as being isolating at times. There are some great support options available to assist you with practical and emotional support and you may be eligible for financial support from the Australian Government. Community run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups may be organised around caring for someone with a particular need (such as Parkinson’s or dementia). Support groups are an opportunity for you to connect with other carers who are or have experienced situations similar to yours, and a place to share experiences and advice. Carer support groups are completely confidential and can also help you to: Discover new information

Get along to education or training workshops Participate and get involved in activities Head along to relaxing outings

Support lines

There are also a number of support lines and websites to assist carers just like you in looking after older people. Some helpful support services include:

arer Gateway – 1800 422 737 – phone and online resource to help C you find local support services, gives advice on a range of topics such as health and wellbeing, financial and legal considerations, and can connect you with other carers ational Dementia Helpline – 1800 100 500 – provides information N and support about dementia, connect you to support services in your area as well as provide emotional support to help manage the impact of dementia arers Australia – 02 6122 9900 – runs support programs including C short term counselling for carers with qualified counsellors elationships Australia – 1300 364 277 – offers a range of services R such as counselling and mediation, by phone, online and face-to-face

Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling

To find out more about financial support for carers, contact Services Australia online on servicesaustralia.gov.au or call 13 27 17.

Carer support

Support groups and counselling services

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End of life care Whether you live in your own home or in a residential aged care home, when the end of life approaches you may require additional support. The primary goal of palliative care is to provide supportive care and improve the patient’s quality of life by addressing any painful or distressing symptoms. Palliative care is divided into three subgroups: 1. Primary care – For people who only require services from their primary health care professional(s).

End of life care

2. Intermediate care – Advice is provided by specialist palliative care services but care is still given by health care professional(s). 3. C omplex care – This group requires care from specialist practitioners. Patients are commonly referred to specialist palliative care services where they will receive the required care. There are a number of different services that can offer extra support both at home or in a nursing home setting.

Services to help at home

Services that may help you to stay in the comfort of your own home can include: a qualified nurse to dress a wound or provide continence advice; household jobs like cleaning, clothes washing and ironing; elp with bathing or showering, dressing, hair care and going to h the toilet; eals and other food services – assistance with preparing and m eating meals, or help for those with special diets; and helping to travel to shopping centres or appointments.

Palliative care in a nursing home

For palliative care in a residential aged care setting, the Government has developed a series of guidelines, which provides support and guidance to residential aged care facilities in providing palliative care. The Guidelines for a Palliative Approach in Residential Aged Care outline three forms of palliative care in residential aged care, which include: palliative approach – Aims to improve the quality of life A for residents with a life limiting illness. This can be done by reducing their suffering through early identification, assessment and treatment of pain, and handling their physical, cultural, psychological, social and spiritual needs. The underlying philosophy is a positive and open attitude towards death and dying. pecialised palliative service provision – Involves referral to a S specialised palliative team or health care practitioner.

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Residents with dementia

Palliative care for residents living with dementia often requires a different approach than palliative care for people with a terminal condition, as the process can take place over a longer period of time. Declining cognition can mean that a dying person with dementia is unlikely to have the capacity to make decisions or communicate their wishes regarding care. This may mean that any such decisions must be made much earlier in the course of dementia than for other illnesses, or alternatively, must be made by proxies on behalf of the dying person.

Family and friends

Providing end of life care can be particularly intense for family and friend carers. While managing their own grief and the grief of others, carers will be providing high level physical and emotional support that a patient needs at the end of life. Palliative care not only supports patients, but also their friends and families. For more information about palliative care services, talk to your GP or contact your community health centre.

End of life care

nd of life (terminal) care – This form of palliative care is appropriate E when the resident is in the final days or weeks of life and care decisions may need to be reviewed more frequently.

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DEFINITION OF OFTEN USED TERMS.............................................................................................................................................................................................. 126 List of definitions with an explanation of terms used in this Guide

COUNCIL [LOCAL GOVERNMENT AREA (LGA)] REFERENCE INDEX............................................................................................. 127 List of Council (LGAs). Find the Council (LGA) and then refer to the page as indicated

SUBURB & TOWN REFERENCE INDEX. .......................................................................................................................................................................... 128 –129 List of suburbs and towns which have residential or home care

COUNCIL DISTRICT (LGA) MAPS............................................................................................................................................................................................................. 130 RESIDENTIAL HOW TO READ & ICON DEFINITIONS............................................................................................................................................... 131

Explanation of how to use Residential tables and icons representing different services

AGED CARE HOMES (RESIDENTIAL CARE LISTINGS)........................................................................................................................... 132–157 Residential aged care facilities listed by Councils (LGAs) and then Suburbs

Regional Queensland. ...................................................................................................................................................................................................................................... 147 –157

EXTRA SERVICES AGED CARE HOMES (Advertisers only)......................................................................................................................................... 157

SUPPORTED & ASSISTED LIVING (Advertisers only).......................................................................................................................................................... 158

RETIREMENT ACCOMMODATION (Advertisers only). ..................................................................................................................................... 158–160

List of organisations and their retirement sites and services

HOME CARE PACKAGES....................................................................................................................................................................................................................... 161 –176 List of home care services in metropolitan and country areas

Metro index................................................................................................................................................................................................................................................................................... 161 Map........................................................................................................................................................................................................................................................................................................ 162 How to read the HCP table.........................................................................................................................................................................................................................

163, 171

Greater Brisbane Metropolitan............................................................................................................................................................................................................... 163 –169 Regional index.......................................................................................................................................................................................................................................................................... 170

CULTURALLY APPROPRIATE SERVICES. .................................................................................................................................................................... 177 –180

List of culturally appropriate services referenced by their cultural group

Aged Care Homes. .............................................................................................................................................................................................................................................. 177 –178

Home Care Packages. ....................................................................................................................................................................................................................................... 178–180

IN HOME CARE SERVICES (Advertisers only)................................................................................................................................................................ 181 –183

List of organisations that provide assistance with daily living activities for clients in their home

CENTRE BASED CARE................................................................................................................................................................................................................................ 184 –186 List of respite, services and activities for social/recreational support in a ‘centre setting’

DAY THERAPY CENTRES..................................................................................................................................................................................................................... 186 –187 List of allied health/therapy services for physical/psychological support in a ‘centre setting’

PRODUCTS & SERVICES (Advertisers only)........................................................................................................................................................................................ 188 List of organisations that provide aged care related services & products for consumers and industry users

ORGANISATION & BUSINESS INDEX (Advertisers only).............................................................................................................................. 188 –189 List of advertising organisations’ contact details and the products/services they provide

AGED CARE ASSESSMENT TEAM REGIONS. ......................................................................................................................................................................... 190 Details of every Aged Care Assessment Team (ACAT) including Name and Local Government Areas they service

ABBREVIATIONS.................................................................................................................................................................................................................................................................. 190 INDEX. .................................................................................................................................................................................................................................................................................................. 192

DISCLAIMER: The information listed in the following pages were compiled by DPS Publishing using a range of sources including Government departments, Aged Care Assessment Teams, Aged Care Providers, publicly available information, the DPS Publishing database and checked via telephone and online questionnaires. You can visit AgedCareGuide.com.au for the most up to date details. For further information contact the individual provider. The information contained in the Location and Information Guide should be used as a guide only. DPS Publishing takes no responsibility for the accuracy of the information contained within the Aged Care Guide.

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Definition of terms

24 Hour On Site Supervision – A person(s) who is/are employed to live in or in close vicinity of a retirement village and will respond to requests for assistance when regular staff are off duty. Aged Care Assessment Team (ACAT) – Assess and approve older people for Australian Government subsidised aged care services. Aged Care On Site – The retirement village has an aged care facility at the same location.

ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers.

Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance. Prior assessment by an Aged Care Assessment Team required. CALD – Services offered to culturally and linguistically diverse older aged people and their carers.

Care Community (CC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through Government funded Home Care packages or privately funded supports, as a genuine alternative to a nursing home. Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met.

Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services.

Centre Based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers. CHSP Funded – An in home or centre based care service funded by the Commonwealth Home Support Programme Government initiative.

Communal facilities – Shared facilities for residents such as community hall, swimming pool or bowling green

Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All home care packages are delivered on a CDC basis. Daily Accommodation Payment (DAP) – This is a daily payment to a Government funded aged care facility, paid periodically, for example monthly. This is not a refundable payment.

Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting’, provided to aged/frail clients and their carers. Includes clients with dementia and disabilities. Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers.

Domestic Assistance – Help washing of clothes, dishes, floors, wet areas, ironing, minor meal preparation, vacuuming, changing bed linen, dusting, cleaning living areas. Donor Funded – The purchase price, or entry contribution, of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation. Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food and services for an additional charge.

Home Maintenance/Gardening – Assistance with replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs and gutter cleaning. May include window cleaning. Independent Living Unit (ILU) – Sometimes referred to as a villa or apartment and located in a retirement village. LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents.

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Meals &/or Shopping – Delivery of daily cooked or frozen ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. (CBC – meals or light refreshments provided at the centres).

Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication.

Multi Purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services. NESB – Services offered to Non English Speaking Background older aged people and their carers.

Nursing &/or Palliative Care – Registered or Enrolled Nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care. Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toiletting. (CBC – personal care offered while client is at the centre.)

Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home.

RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation. Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a Government funded aged care facility and refunded, minus agreed deductions, when leaving the facility. Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services.

Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village.

Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in a retirement village, or purchase on a freehold basis.

Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility. Retirement Living (RL) – The site has retirement living accommodation.

Secure Dementia Unit – Secure specialised ward, wing or unit for people with dementia and/or challenging behaviours. Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates etc.

Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry, and personal care. Services may be provided on a fee for service basis. Single Bedrooms with Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home. Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs.

Social &/or Recreational Support – The client participates in social or recreational activities either in their home or at a community, day or recreational centre. Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee for service basis without Government funding. Supported Residential Service (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a Government funded facility but without the funding support. Transport – Organising or providing transport services such as bus, taxi, private car etc. (CBC – transport to and from the centre).

AgedCareGuide.com.au

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127

Council (LGA) Reference Index

The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and home care packages in that Local Government Area (commonly referred to as a Council District).

Council District

Page Reference Residential Home Care

Council District

Alpha

171-176

Flinders

Aramac

171-176

Fraser Coast

Aurukun

171-176

Gladstone

Page Reference Residential Home Care

Council District

171-176

Napranum

150

171-176

Noosa

150

171-176

North Burnett

171-176 152

171-176

152-153 171-176

Balonne

147

171-176

Gold Coast

Banana

147

171-176

Goondiwindi

150

171-176

Palm Island

Barcaldine

147

171-176

Gympie

151

171-176

Paroo

171-176

Hinchinbrook

151

171-176

Pormpuraaw

171-176

Hope Vale

151

171-176

Quilpie

171-176

Ipswich

Barcoo Blackall-Tambo

147

Boulia Brisbane

132-136 163-169 171-176

Bulloo Bundaberg Burdekin

147-148 171-176 148

Burke

136-138 163-169

Page Reference Residential Home Care

138-139 163-169 171-176

Richmond

171-176

Rockhampton

153

171-176

Kowanyama

171-176

Scenic Rim

144

163-169

171-176

Somerset

144

163-169

171-176

South Burnett

163-169

Southern Downs

171-176

Livingstone

171-176

Lockhart River

151

148

171-176

Lockyer Valley

Carpentaria

149

171-176

Logan

Cassowary Coast

149

171-176

Longreach

Central Highlands

149

171-176

Mackay

Charters Towers

149

171-176

Mapoon

Cherbourg

149

171-176

Maranoa

171-176

Mareeba

171-176

McKinlay

Croydon

171-176

Moreton Bay

Diamantina

171-176

Mornington

152

171-176

Winton

Cook

149

139

139-140 163-169 151

171-176

151-152 171-176

Sunshine Coast Tablelands Toowoomba

153-154 171-176 154

171-176

144-146 163-169 154

171-176

154-155 171-176

Torres

152

171-176

Townsville

152

171-176

Weipa

156

171-176

Western Downs

156

171-176

Whitsunday

157

171-176

141-143 163-169

155

171-176

Mount Isa

152

171-176

Woorabinda

Douglas

149

171-176

Murweh

152

171-176

Wujal Wujal

171-176

Muttaburra

171-176

Yarrabah

C O M PA R E CHOOSE C O N TA C T Compare, choose and contact 5,000+ nursing homes, retirement villages and home care providers. Dynamic mapping helps you search your suburb or council area for the care you need. Unlock free member benefits including: • Create and save multiple application forms • Apply to numerous nursing homes using the one application • Track your progress via the application and enquiry history

171-176

155-156 171-176

171-176

149

AgedCareGuide.com.au

171-176

Doomadgee Etheridge

171-176

143-144 163-169

Redland

Cairns

Cloncurry

153

Jericho

Isaac

151

171-176

Northern Peninsula

157

171-176 171-176

157

171-176

AUSTRALIA’S #1 AGED CARE WEBSITE

Aged Care Guide

128

QUEENSLAND 2022/23

Suburb & Town Reference Index

A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a Suburb/Town is not listed please refer to the next closest suburb.

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Acacia Ridge

132

Browns Plains

139

Coorparoo

133

Greenbank

140

Albany Creek

141

Buderim

145

Corinda

133

Gununa

152

Alexandra Headland

144

Bulimba

132

Cornubia

140

Gympie

151

Alexandra Hills

143

Bundaberg

147

Cranley

154

Hamilton

133

Algester

132

Bundaberg North

147

Crows Nest

154

Helensvale

137

Allora

154

Burdell

156

Currimundi

145

Herberton

154

Alpha

147

Burleigh Heads

136

Currumbin Waters

137

Highfields

155

Annandale

155

Burleigh Waters

137

Dalby

156

Highgate Hill

133

Annerley

132

Burnside

145

Deception Bay

142

Hillcrest

140

Arundel

136

Burpengary

141

Dicky Beach

145

Holland Park

134

Ashmore

136

Burpengary East

141

Doomadgee

149

Holland Park West

134

Aspley

132

Caboolture

141

Douglas

156

Home Hill

148

Atherton

154

Cairns

148

Drewvale

133

Hope Island

137

Ayr

148

Calamvale

132

Dunwich

143

Hope Vale

Bald Hills

132

Caloundra

145

Durack

133

Idalia

156

Barcaldine

147

Capalaba

143

Eagleby

140

Ingham

151

Bardon

132

Caravonica

148

Eastern Heights

138

Innisfail

149

Bargara

147

Carbrook

139

Edens Landing

140

Ipswich

138

Beachmere

141

Cardwell

149

Edge Hill

148

Jandowae

156

Beaconsfield

151

Carina

132

Edmonton

148

Jimboomba

144

Beaudesert

144

Carindale

132

Eidsvold

153

Julatten

152

Beerwah

144

Carseldine

132

Eight Mile Plains

133

Kallangur

142

Bellmere

141

Chapel Hill

132

Elanora

137

Kangaroo Point

134

Benowa

136

Charleville

152

Emerald

149

Kawana

153

Bethania

139

Charters Towers

149

Ferny Grove

133

Kawungan

150

Biggenden

152

Chelmer

132

Ferny Hills

142

Kearneys Spring

155

Biggera Waters

136

Cherbourg

149

Flinders View

138

Kelvin Grove

134

Biloela

147

Chermside

133

Forest Lake

133

Kenmore Hills

134

Birkdale

143

Chermside West

133

Fortitude Valley

133

Keperra

134

Birtinya

144

Childers

147

Gatton

139

Kepnock

148

Blackall

147

Chinchilla

156

Gayndah

153

Kewarra Beach

148

Bli Bli

144

Clear Island Waters

137

Geebung

133

Kilcoy

144

Bongaree

141

Clermont

151

Gin Gin

147

Killarney

154

Boonah

144

Cleveland

143

Gladstone

150

Kingaroy

153

Boondall

132

Clifton

154

Glen Eden

150

Kippa-Ring

142

Boronia Heights

139

Clontarf

141

Glenella

151

Kirwan

156

Bowen

157

Collinsville

157

Glenvale

154

Kuluin

145

Boyne Island

150

Condon

156

Goondiwindi

150

Labrador

137

Brassall

138

Cooktown

149

Gordonvale

148

Laidley

139

Bray Park

141

Coolangatta

137

Gracemere

153

Lawnton

142

Brighton

132

Coolum Beach

145

Graceville

133

Little Mountain

145

Brookfield

132

Cooroy

152

Granville

150

Logan Reserve

140

149, 151

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129

Suburb & Town Reference Index continued Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Longreach

151

Narangba

142

Robina

138

Toowoomba City

155

Lowood

144

Nerang

137

Rockhampton

153

Torquay

150

Lutwyche

134

New Farm

134

Rocklea

135

Townsville

156

Mackay

151

Newmarket

134

Rockville

155

Townview

152

Malanda

154

Newstead

134

Roma

152

Trebonne

151

Maleny

145

Noosa Heads

152

Rosalie

135

Tugun

138

Manly

134

Noosaville

152

Rosewood

139

Tully

149

Manly West

134

Norman Gardens

153

Rothwell

143

Twin Waters

146

Mareeba

152

Normanton

149

Rowes Bay

156

Upper Coomera

138

Maroochydore

145

North Ipswich

139

Runaway Bay

138

Upper Mount Gravatt

136

Maryborough

150

North Lakes

142

Salisbury

135

Urangan

150

Meridan Plains

145

North Mackay

151

Sandgate

135

Urraween

150

Mermaid Beach

137

North Rockhampton

153

Sarina

152

Varsity Lakes

138

Merrimac

137

North Tamborine

144

Scarborough

143

Victoria Point

144

Middle Ridge

155

Nudgee

134

Seven Hills

135

Wamuran

143

Miles

156

Nundah

135

Sinnamon Park

135

Warana

146

Millbank

148

Oakey

155

Sippy Downs

146

Warwick

154

Millmerran

155

Oxley

135

Slacks Creek

140

Waterford

140

Mirani

151

Pacific Paradise

146

South Toowoomba

155

Weipa

156

Mitchelton

134

Palm Island

153

Southport

138

Wellington Point

144

Monto

153

Palmwoods

146

Springsure

149

West Mackay

152

Mooroobool

148

Park Avenue

153

Springwood

140

Westcourt

148

Morayfield

142

Parkinson

135

St George

147

White Rock

148

Morningside

134

Parkwood

137

Stanthorpe

154

Whitfield

148

Mossman

149

Pelican Waters

146

Sunnybank Hills

135

Windsor

136

Mount Coolum

146

Peregian Springs

146

Surat

152

Wishart

136

Mount Gravatt

134

Pimlico

156

Taigum

135

Wondai

154

Mount Gravatt East

134

Pimpama

138

Tallebudgera

138

Woodford

143

Mount Isa

152

Pine Mountain

139

Tara

156

Woodridge

140

Mount Lofty

155

Pinjarra Hills

135

Taroom

Woolloongabba

136

Mount Louisa

156

Pittsworth

155

Tewantin

152

Wooloowin

136

Mount Morgan

153

Point Vernon

150

The Gap

135

Woombye

146

Mount Ommaney

134

Port Douglas

149

Theodore

147

Woorabinda

157

Mount Warren Park

140

Proserpine

157

Thornlands

144

Woorim

143

Mudgeeraba

137

Raceview

139

Thursday Island

155

Wynnum

136

Mundingburra

156

Rangeville

155

Tiaro

150

Wynnum West

136

Mundubbera

153

Redcliffe

142

Tin Can Bay

150, 151

Yarrabah

157

Murgon

153

Redland Bay

144

Tinana

150

Yeppoon

151

Murrumba Downs

142

Redlynch

148

Toogoolawah

144

Yeronga

136

Nambour

146

Richmond Hill

149

Toowong

135

Zilzie

151

Nanango

153

Riverview

139

Toowoomba

155

147, 156

Aged Care Guide

130

QUEENSLAND 2022/23

Local Government Areas (State Maps) This map provides you with a geographical reference to the LGA areas in Queensland.

Metropolitan & surrounds

TORRES STRAIT ISLAND

TORRES

NORTHERN PENINSULA

SUNSHINE COAST

SOMERSET

MAPOON

MORETON BAY NAPRANUM WEIPA

LOCKHART RIVER

BRISBANE LOCKYER VALLEY

AURUKUN

REDLAND IPSWICH LOGAN

PORMPURAAW COOK

HOPE VALE

KOWANYAMA

GOLD COAST

SCENIC RIM

WUJAL WUJAL

MORNINGTON

DOUGLAS MAREEBA

CARPENTARIA

YARRABAH CAIRNS

DOOMADGEE

CASSOWARY COAST

TABLELANDS

PALM ISLAND

BURKE

ETHERIDGE

CROYDON

HINCHINBROOK TOWNSVILLE BURDEKIN MOUNT ISA

MCKINLAY

Regional

RICHMOND CHARTERS TOWERS

WHITSUNDAY

CLONCURRY

MACKAY FLINDERS

ISAAC BOULIA

LIVINGSTONE

WINTON ROCKHAMPTON

BARCALDINE LONGREACH

GLADSTONE

CENTRAL HIGHLANDS

WOORABINDA

DIAMANTINA

BLACKALL-TAMBO

BANANA

BARCOO

BUNDABERG

NORTH BURNETT

FRASER COAST NOOSA

QUILPIE

CHERBOURG

MURWEH

GYMPIE SOUTH BURNETT

MARANOA

WESTERN DOWNS

TOOWOOMBA BULLOO PAROO

BALONNE

GOONDIWINDI SOUTHERN DOWNS

Reproduced with the permission of the Queensland Government

AgedCareGuide.com.au

QUEENSLAND 2022/23

How to read the residential tables

If you also use

www.AgedCareGuide.com.au

then this number is the unique identifier

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran a sitio lliative n Care Ca Cult ura re Bed lly S s Ret irem pecific ent Livi ng O nsit e

Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name

Notes

PHONE (07)

ABC Council

DPS Advertisement Web Page Reference ID

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

131

123 Sample Rd

P 91 50

1234 5678

C D TF

61 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H

Booked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Culturally Specific

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Culturally Specific — Care services catering to the needs of those from non-English speaking or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia. Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care homes Queensland

Aged Care Guide P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs BRISBANE

QUEENSLAND 2022/23

PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

132

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

BRISBANE Council Acacia Ridge 4110 Brig-O-Doon Aged Care Service

425 Mortimer Rd

3373 2222

44 44

117 Dalmeny St

3711 4711

145 133

D TF

421 Annerley Rd

1300 874 2273

Algester 4115 Algester Lodge Nursing Home

Annerley 4103 TriCare Annerley Aged Care Residence

Aspley 4034 Aspley Aged Care

141 Albany Creek Rd

3505 1382

119 119

1929 Gympie Rd

3261 5133

51 51

59 Main Ave

1800 778 767

84 76

2141 Sandgate Rd

1800 778 767

10 10

Bardon 4065 St Vincent's Care Services Bardon

14439 86-87, OBC 14506

TF b

21370

D TF

Bald Hills 4036 PM Aged Care

Brighton 4017 Gannet House

Brighton Health Campus, 449 Hornibrook Hwy 3631 7380

TF D TF

Carinity Brookfield Green

139 Gold Creek Rd

1300 109 109

42 96 96

50 Brisbane St

1300 998 100

152 2

8 Raffin Cr

0497 664 171

Blue Care Carina Aged Care Facility

455 Richmond Rd

1800 838 929

St Vincent's Care Carina

141 Fursden Rd

Bulimba 4171

14512 10 14453 18-19 14563

120 120

WC D TF

3, IBC 18345

1800 778 767

128 128 154 154

D TF D TF

3917 6800

50 50

D TF

WC D TF

Carina 4152

Carindale 4152 40 Scrub Rd

CALD

D TF

Calamvale 4116

Lorocco

61502

3371 4377

Calamvale Parklands Care Community

7 19917

139B Gold Creek Rd

Regis Bulimba

F C

Brookfield 4069

14842 7 14623

40 40

Berlasco Court Caring Centre

CALD

Boondall 4034 St Vincent's Care Services Boondall

30 14747

Carseldine 4034

CALD

14760 7 18397

14757

Carseldine Greens Care Community

40 Raynbird Pl

0497 664 171

St Vincent's Care Carseldine

736 Beams Rd

1800 778 767

120 120 178 140

3379 9800

128 122

C D TF

80 19903

1300 209 355

120 120

D TF

18-19 21450

Chapel Hill 4069 The Cairns Aged Care Centre at Chapel Hill 730 Moggill Rd

Chelmer 4068 Regis Chelmer

35 Victoria Ave

3, IBC 18036

7 14840

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

QUEENSLAND 2022/23

BRISBANE continued

PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

133

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

BRISBANE Council continued Chermside 4032 930 Gympie Rd

1800 448 448

Emmaus Village Aged Care Community 930 Gympie Rd

1800 448 448

Parkview Aged Care Community

930 Gympie Rd

1800 448 448

St Mark's Aged Care Community

930 Gympie Rd

1800 448 448

58 58 145 58

682 Rode Rd

1300 874 2273

144

Cooper House Aged Care Community

58 8 145 29

C C WC C

Chermside West 4032 TriCare Stafford Lakes AC Residence

34 Park St

3434 2700

Coorparoo Aged Care

388 Cavendish Rd

3153 6000

105 105 96 93

29 Grace St

St Vincent's Care Corinda

20 Menin Rd

70 1800 778 767 P 96 96 1800 448 448

C D TF

Drewvale 4116

CALD, LGBTIQ

0438 225 329

123

Arcare Eight Mile Plains

549 Warrigal Rd

1300 272 273

The Plains Retirement Village

333-357 Underwood Rd

119 119 124 116 s

D T F g Note 1 D TF b H

124 94

Eight Mile Plains 4113 3737 5000

Ferny Grove 4055 Regis Ferny Grove

39 Lanita Rd

1300 998 100

Forest Lake 4078 Forest Lake Lodge

12 Tewantin Way

3278 9486

151 145 s

171 St Pauls Tce

1300 951 501

125 125 s

19 Halsmere St

1800 448 448

144 144

3725 6400

61 29

1800 838 929

Fortitude Valley 4006 Villa Maria - Fortitude Valley

Geebung 4034 John Wesley Gardens

Graceville 4075 Beth Eden

19 Bell Tce

Hamilton 4007

Note: 1. Chinese, Greek, Italian

3, IBC 63119

14535

Chinese, Jewish, Vietnamese

14603 14412

ATSI, CALD, LGBTIQ

D TF

83 14599 14857

42 38 150 150

D TF TF

Note 2

19 Hampstead Rd

3844 6063

73 40

Greek, NESB

2. CALD; Female residents only in dementia specific unit

IFC-1, 35 14428

18-19 19112

3422 9300

Highgate Hill 4101 St Nicholas Nursing Home & Hostel

101 Allen St

Blue Care Hamilton Merriwee Court ACF 31 Jackson St Portofino Hamilton

71 19109

D TF C

83 14486

C D TF

83 14422

7 62795

276 Blunder Rd

Oxley Grove Care Community

83 14405

133 38623

Durack 4077

83 14416

19918

3373 9000

Southern Cross Care Qld, Stretton Gdns 209 Illaweena St

83 18473

86-87, OBC 14822

F F

Corinda 4075 Bethesda Caring Centre

g CALD, LGBTIQ g CALD, LGBTIQ g H ATSI, CALD, LGBTIQ g ATSI, CALD, LGBTIQ

WC D TF b

Coorparoo 4151 Casa Dámore

F F F F

14411 21106 14624

Be part of the family! Ph: 07 3153 6000 | 388 Cavendish Road, Coorparoo, QLD 4151 www.coorparooagedcare.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs BRISBANE continued

QUEENSLAND 2022/23

PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

134

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

BRISBANE Council continued Holland Park 4121 Southern Cross Care Qld, Duhig Village

85 Seville Rd

3422 3888

142

21 Birdwood Rd

3421 4000

100 100

1800 778 767

23 Rochester Tce

71 14504

14854

171 141

7 14652

1300 109 109

129 Brookfield Rd

1800 838 929

121 81

998 Samford Rd

3355 5599

49 37

1300 998 100

135 135

1300 610 610

11 Audell St

Moonah Park Aged Care Service St Vincent's Care Services Mitchelton

Holland Park West 4121 Holland Park Aged Care

Kangaroo Point 4169 St Vincent's Care Services Kangaroo Point 411 Main St

Kelvin Grove 4059 Carinity Hilltop

Kenmore Hills 4069 Blue Care Kenmore Aged Care Facility

Keperra 4054 Keperra Sanctuary Aged Care

D TF

18-19 21946

101 101

D TF

21, 65 14761

3900 4700

36 16

28 Blaker Rd

3513 9010

46 Church Rd

1800 778 767

98 98 s 175 122

35 Perry St

Anglicare SQ Edwin Marsden Tooth Memorial Home Residential Aged Care 162 Oceana Tce

Manly West 4179 Mitchelton 4053

Morningside 4170 Georgina Hostel & Aged Care Facility

694 Wynnum Rd

3395 6888

24 16

Mount Gravatt 4122 TriCare Mt Gravatt Aged Care Residence 20 Somerfield St

1300 874 2273

136 117 49

3422 9500

22 Endeavour St

1300 874 2273

Bupa New Farm

193 Moray St

1800 718 348

Ozcare Palm Lodge Aged Care Facility

424 Bowen Tce

1800 692 273

86 86 119 65

3352 6488

58 58

99 99 0438 225 329 P 99

TriCare Jindalee Aged Care Residence

Newmarket 4051 34 Free St

Newstead 4006 Aveo Newstead Aged Care

50 Longland St

Newstead Grand Care Community

Lvl 3 & 4, 50 Longland St

1800 316 924

Nudgee 4014 Mercy Community RAC Services Note: 1. Respite bed is dementia specific

131 Queens Rd

3260 9555

199 199 s

2. Includes services for residents with intellectual disabilities

ATSI

TF b

30 14870 7 14838 14827 86-87, OBC 14634 14476

New Farm 4005

Woodlands Aged Care & NDIS Services

H Note 1 H

WC D TF b

79 Foxglove St

Mount Ommaney 4074

18992

D TF D TF

Mount Gravatt East 4122 Esida & Esida Lodge

14846 5 14548

Manly 4179

Janoah Gardens Retirement Village

g H CALD

Lutwyche 4030 Regis Lutwyche

10 14837

86-87, OBC 14847

63 14418

C D TF D TF

102-103 14407

C D TF

14745

F F

C D TF

22377

3, IBC 63120 Note 2

14553

AgedCareGuide.com.au

QUEENSLAND 2022/23

BRISBANE continued

PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

135

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

BRISBANE Council continued Nundah 4012 OzPol Villa

110 Vernon St

3238 6700

Zion, Nundah

24 Union St

3266 5911

14 8 s 100 100

Oxley 4075 169 Seventeen Mile Rocks Rd 1800 692 273

100 36

Arcare Parkinson

20 Bufalino St

Bolton Clarke Carrington, Parkinson

16 Blairmount St

3711 1100

110 110 100 88

2603 Moggill Rd

3335 5500

116 116

18 Balham Rd

3277 5841

57 57

18-24 Howard St

3367 0132

Ozcare Bakhita Villa Aged Care Facility

Parkinson 4115 1300 272 273

Bolton Clarke Fairview, Pinjarra Hills

Rocklea 4106 Pine Lodge Home for the Aged

Italian

102-103 14452

D TF C D TF

Greek

IFC-1, 35 21327

1300 998 100

136 94

Regis Sandgate Griffith

60 Wakefield St

1300 998 100

Regis Sandgate Lucinda

60 Wakefield St

1300 998 100

Regis Sandgate Musgrave

60 Wakefield St

1300 998 100

50 50 162 162 232 232

D F D TF D TF

41 Griffith Pl

1300 272 273

106 106 s

Sandgate 4017

Seven Hills 4170 Sinnamon Park 4073 Dovetree Aged Care Community

620 Seventeen Mile Rocks Rd 1800 448 448

Jacobs Court Aged Care Community

620 Seventeen Mile Rocks Rd 1800 448 448

Kentish Court Aged Care Community

620 Seventeen Mile Rocks Rd 1800 448 448

Knowles Court Aged Care Community

620 Seventeen Mile Rocks Rd 1800 448 448

Nash Court Aged Care Community

620 Seventeen Mile Rocks Rd 1800 448 448

Reid Court Aged Care Community

620 Seventeen Mile Rocks Rd 1800 448 448

108 51 51 53 49 52

C C C C C C

Sunnybank Hills 4109 Blue Care Sunnybank Hills Carramar ACF 130 Hellawell Rd Bolton Clarke Cazna Gdns, Sunnybank Hills 465 Hellawell Rd TriCare Sunnybank Hills Aged Care Res

1800 838 929 3845 0000

72 72 140 98 s 100 100

F F F F F F

1300 610 610

Anglicare SQ Symes Grove Res Aged Care 314 Church Rd

1300 610 610

Arcare Taigum

156 Muller Rd

1300 272 273

70 105 105 93 93

6 Kilbowie St

1300 998 100

134 104

11 Exmouth St

1300 610 610

D TF

The Gap 4061

Note: 1. Dementia care available

14743 Women only

W C

TF D TF D TF

14841

Respite care available 18-19 14490 18-19 14414

H H H

18-19 21412 18-19 21411 IFC-1, 35 39060

g g g g g g

CALD, LGBTIQ

83 14659

CALD, LGBTIQ

83 14358

CALD, LGBTIQ

83 14629

ATSI, CALD, LGBTIQ

83 14628

ATSI, CALD, LGBTIQ

83 14627

ATSI, CALD, LGBTIQ

83 14626

DT g H CALD D TF H Note 1 TF b

Anglicare SQ St Martin's Residential Care 304 Roghan Rd

Taigum 4018

Anglicare SQ St John's Res AC for Men

14773

1300 874 2273

Toowong 4066

330 Jackson Rd

Regis The Gap

14468

C D TF

279 Lillian Ave

Arcare Seven Hills Aged Care

D TF

Salisbury 4107 Regis Salisbury

14415

Rosalie 4064 Rosalie Nursing Care Centre

19377

D TF

Pinjarra Hills 4069

CALD, Polish

TF g TF b

14478 14465 86-87, OBC 20018 21, 65 14826 21, 65 14443

Italian

IFC-1, 35 21328 18-19 14800

F Men only

21, 65 14878

Aged Care Guide P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs BRISBANE continued to GOLD COAST

QUEENSLAND 2022/23

PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

136

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

BRISBANE Council continued Upper Mount Gravatt 4122 Garden City Aged Care Services

33 Tryon St

TriCare Upper Mt Gravatt Aged Care Res 20 Agay St

3349 0110 1300 874 2273

66 80

C D TF W TF b

61 13

C D TF

104 104 s

D TF

Windsor 4030 Windsor Aged Care Services

26 Palmer St

3357 9099

14 Glasford St

1300 109 109

Wishart 4122 Carinity Wishart Gardens

Woolloongabba 4102 Nazareth Residential Aged Care

23 Hawthorne St

3391 5534

St Luke's Green

43 Taylor St

3129 9075

32 32 60 60

1300 109 109

81 41

3393 5511

Wooloowin 4030 Carinity Clifford House

44 Jimbour St

Wynnum 4178

67 20016

76 14768

261 Preston Rd

1300 998 100

166 Sibley Rd

1800 838 929

148 130

D TF

5 Cansdale St

1300 998 100

100 76

D TF

Blue Care Arundel Woodlands Lodge ACF 29 Melbourne Rd

1800 838 929

St Vincent's Care Services Arundel

101 Allied Dr

1800 778 767

108 108 s 50 50

Ashmore Gardens Care Community

100 Wardoo St

0497 664 171

Ashmore Retreat

19 Allunga Ave

5656 1000

HillView Ashmore

135 Cotlew St

5597 0422

Ozcare De Paul Villa Aged Care Facility

27 Edmund Rice Dr

GOLD COAST Council

14633

Regis Wynnum

Regis Yeronga

10 14658

10 14419

126 112 98 94

Yeronga 4104

14509

D TF

272 Wynnum North Rd

Blue Care Wynnum Aged Care Facility

86-87, OBC 14861

TF D TF

Nazareth House Wynnum

Wynnum West 4178

14639

18-19 14630

CALD

14889 18-19 19921

Arundel 4214

Ashmore 4214

1800 692 273

Benowa 4217 Lady Small Haven Aged Care Service

60 Allchurch Ave

127 146 40 115

119 W D TF 146 D TF 40 s F W 79 s CD F

5510 1555

107 62

Biggera Waters 4216 501 Care Centre

501 Pine Ridge Rd

5537 4278

Harbour Quays Aged Care

36 Compass Dr

5655 3200

TriCare Labrador Aged Care Residence

71 Brighton St

1300 874 2273

62 58 131 103 s 70

1800 692 273

150 126

Burleigh Heads 4220 Ozcare Ozanam Villa Burleigh Aged Care 20 Matilda St

CALD

D TF b g C D TF

D TF C D TF C TF b D TF

14793 7 14767

g g

CALD

3, IBC 14503

CALD

32D 18205 68 14699

102-103 14727

30 14671 14851 20015 86-87, OBC 14662 102-103 14665

AgedCareGuide.com.au

QUEENSLAND 2022/23

GOLD COAST continued

PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

137

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

GOLD COAST Council continued Burleigh Waters 4220 SandBrook Aged Care

10 Executive Dr

5587 8000

110 93

Clear Island Waters 4226 Gooding Dr

1300 874 2273

142

Blue Care Kirra Aged Care Facility

5 Appel St

1800 838 929

Kirra Beach Care Community

6-10 Ocean St

0497 664 171

70 52 91 53

D TF TF

5507 8300

123 123

1800 838 929

50 38

D TF

72 72 70 62

TriCare Cypress Gardens Aged Care Res

Coolangatta 4225

Currumbin Waters 4223 Bolton Clarke Galleon Gardens, Currumbin Waters

126-138 Galleon Way

Elanora 4221

Blue Care Elanora Pineshaven Aged Care 17 Applecross Way

Helensvale 4212 Arcare Helensvale

103 Lindfield Rd

1300 272 273

Arcare Helensvale St James

40 Helensvale Rd

1300 272 273

Arcare Hope Island

10 Halcyon Way

1300 272 273

Arcare Sanctuary Manors

38 Caseys Rd

1300 272 273

Lions Haven for the Aged

9 Pendraat Pde

Hope Island 4212

5530 8966

120 120 39 39 122 119

TF b

Labrador 4215

86-87, OBC 14728

14798 CALD

3, IBC 14539 14724

H CALD

14794 IFC-1, 35 19810

TF TF D TF TF D TF

IFC-1, 35 14852

Note 1

IFC-1, 35 20295 IFC-1, 35 14578 14830

5591 6722

160 136 144 36

2424 Gold Coast Hwy

1300 874 2273

Bupa Merrimac

3-5 Glenhaven Ct

1800 718 348

239 Gooding Dr

5559 3222

Merrimac Park Private Care

50 Macadie Way

5618 1111

TF D TF D TF

63 14653

HillView Merrimac

98 98 134 134 s W 96 96 96 96 148 148 s

D TF D TF

10 19927

Blue Care Labrador Aged Care Facility

83 Muir St

1800 838 929

Ozcare Keith Turnbull Place Aged Care Fac 52 Imperial Pde

1800 692 273

Ozcare Parkwood Gardens Aged Care Fac 100 Usher Ave

1800 692 273

Southport Lodge

37 Jimmieson Ave

Mermaid Beach 4218 TriCare Mermaid Beach Aged Care Res

124 103 112 36 s

14521

Merrimac 4226

Mudgeeraba 4213 Carinity Cedarbrook

120 Mudgeeraba Rd

1300 109 109

Estia Health Mudgeeraba

21-25 Old Coach Rd

5565 0900

Homesteads Aged Care Service

64-66 Billabirra Cr

5557 1888

Melody Park Retirement Resort

261 Gilston Rd

5557 1777

41 41 40 38

1300 272 273

91 91

Nerang 4211

Parkwood 4214 Arcare Parkwood Note: 1. Chinese, Dutch, Egyptian

2 Woodlands Way

2. Younger adults with disabilities welcome

D TF g D TF D TF C TF b

s s

CALD

102-103 14381 102-103 19164 14667 86-87, OBC 14746

TF b

68 17992 20199

CD F D TF D TF

14790

CALD

14856

Note 2

30 14663 14691

LGBTIQ

IFC-1, 35 22324

Aged Care Guide P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs GOLD COAST continued to IPSWICH

QUEENSLAND 2022/23

PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

138

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

GOLD COAST Council continued Pimpama 4209 Arcare Pimpama

2 Halcyon Dr

1300 272 273

TriCare Pimpama Aged Care Residence

6 Anembo Ave

1300 874 2273

Calvary Robina Rise

54 Scottsdale Dr

5647 0100

Odyssey Lifestyle Care Communities

1 The Crestway

5551 6720

Villa Serena Aged Care

2 Easthill Dr

5665 5999

96 96 103

Robina 4226 106 106 P 148 s 111 111

Runaway Bay 4216 Bupa Runaway Bay

376 Pine Ridge Rd

1800 718 348

Paradise Lakes Care Centre

360 Oxley Dr

5537 8488

TriCare Bayview Place Aged Care Res

86 Bayview St

1300 874 2273

108 48 48 83

Southport 4215 Anglicare SQ Abri Residential Aged Care 37 Bauer St Broadwater Grove Care Community

55 Worendo St

Estia Health Gold Coast

34 Scarborough St

Estia Health Southport

40 William St

Golden Age Aged Care Service

60 Ridgeway Ave

Marana Gardens Aged Care Service

10 Ridgeway Ave

St Vincent's Care Services Southport

32 Bauer St

The Henley on Broadwater Private AC

70 Marine Pde

65 94 5551 0307 87 5646 4170 110 5509 8555 94 5552 6888 71 1800 778 767 94 5591 2111 P 12 1300 610 610

0497 664 171

24 87 56 71 88

s s s s s

Tallebudgera 4228

IFC-1, 35 21453

F TF b

86-87, OBC 14707 38548

D TF

H SL; CC - no ACAT required

T b D TF

5 14399 63 20899

F F TF b

C D TF D TF TF DT C TF C TF D TF F

97 63052

14577 86-87, OBC 14500

21, 65 14484

g g g

CALD

3, IBC 14862

CALD

20329

CALD

17993

30 14723

7 14689

30 14680 SL

22162

CALD

14664

Blue Care Tallebudgera Talleyhaven ACF 54 Dudgeon Dr

1800 838 929

St Andrews, Tallebudgera

2 Sullivan Rd

1800 960 433

48 48 72 72

6 Croft Ct

1800 718 348

162

63 19792

Tugun 4224 Bupa Tugun

s s

Upper Coomera 4209

C D TF C D TF

14666

142 Reserve Rd

5502 8222

155 119

C D TF

14571

The Terraces Aged Care

74 University Dr

5592 7300

12 Lake St

0497 664 171

TF C D TF

18736

Varsity Views Care Community

146 124 s 120 120

CALD

9 Charles St

1800 838 929

82 26

CALD; Dementia care available 14514

32 Grange Rd

3817 0400

94 90

33B Robertson Rd

1300 951 501

100 100

C D TF D TF

205-215 Ripley Rd

1800 838 929

116 58

Carinity Colthup Manor

39 Thorn St

1300 109 109

Infinite Care Ipswich

43 South St

1800 463 468

71 28 96 72

Magnolia Aged Care Coomera

Varsity Lakes 4227

IPSWICH Council

3, IBC 18665

Brassall 4305 Blue Care Brassall Aged Care Facility

Eastern Heights 4305 Bolton Clarke Milford Grange, Ipswich Catholic Healthcare Villa Maria Centre Eastern Heights

Flinders View 4305 Blue Care Flinders View Nowlanvil ACF

Ipswich 4305

F D TF D F

H g

18677 14396 CALD; Dementia care available 14382 10 14522 61644

AgedCareGuide.com.au

QUEENSLAND 2022/23

IPSWICH continued to LOGAN

PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

139

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

IPSWICH Council continued North Ipswich 4305 Bundaleer Lodge Nursing Home

3201 8772

89 Bayley Rd

3201 6373

P 40

129 Wildey St

3288 9955

2 Moggill Ferry Rd

3282 1000

167 151

59 John St

5464 2392

71 69

22 22 60 22

Pine Mountain 4306 Fairhaven Care Centre Pine Mountain

170 157 s

114 Holdsworth Rd

D TF

14450

H SRS

18753

Raceview 4305 Southern Cross Care Qld, St Mary's

Riverview 4303 Riverview Gardens Aged Care Centre

D TF

Rosewood 4340 Cabanda Care

LOCKYER VALLEY Council

71 14384

80 14580

14448

D TF

Gatton 4343 Amaroo Aged Care Service

28 Logan St

5462 3311

Regis Gatton

22 Dawson Dr

1300 998 100

Carinity Karinya Place

26 Samuel St

1300 109 109

Tabeel, Laidley

27 Ambrose St

1800 960 433

Laidley 4341 63 14 85 2

LOGAN Council

F F

30 14508

18-19 14492 10 14520

F TF

14362

Bethania 4205 Bethania Gardens

87-91 Station Rd

Blue Care Beenleigh Bethania Haven ACF 67-71 Station Rd Jeta Gardens Aged Care

27 Clarendon Ave

Palm Lake Aged Caring Com'ty Bethania 1 Goodooga Dr

2800 6050 1800 838 929 3200 7188 1800 246 677

140 50 178 152

118 s 50 s 178 s 152

Boronia Heights 4124 3800 7188

98 98

0497 664 171

128 124

Blue Care Carbrook Wirunya ACF 559-581 Beenleigh-Redland Bay Rd 1800 838 929

43 43

St Paul de Chartres Residential Aged Care 12 Fedrick St

Browns Plains 4118 Berrinba Greens Care Community

1-15 Greenfern Dr

Carbrook 4130

D TF C D TF D TF C D TF

17994

CALD

H H

14783 14400 9, 33D 20019

D TF

14824

WC D TF

3, IBC 18658

C D TF

g H CALD

18018

Aged Care Guide P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs LOGAN continued

QUEENSLAND 2022/23

PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

140

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

LOGAN Council continued Cornubia 4130 Infinite Care Cornubia

144 Beenleigh-Redland Bay Rd 1800 463 468

133 133

Eagleby 4207 Jimbelunga Nursing Centre

259 River Hills Rd

3807 0655

74 74

3805 1844

Edens Landing 4207 Southern Cross Care Qld, Edens Landing 20-24 Loane Dr

21168

D TF

Greenbank 4124

ATSI

14720 71 14710

271 Middle Rd

1300 998 100

147 59

46 Middle Rd

3809 8200

72 72

17 Halcyon Way

1300 272 273

91 90

Palm Lake Aged Caring Community Mount Warren Park

33 Mount Warren Blvd

1800 246 677

110 110

Arcare Slacks Creek

8 Janice St

1300 272 273

109 109

D TF

99 Cinderella Dr

1300 272 273

110 110 61 61 s 130 130

F D TF TF

130-150 Old Logan Village Rd 3489 1000

60 60

D TF

18683

10 Laurel St

156 122 s

C D TF

14771

Regis Greenbank

Hillcrest 4118 Clive Burdeu Aged Care Service

Logan Reserve 4133 Arcare Logan Reserve

Slacks Creek 4127 Springwood 4127

Blue Care Springwood Yurana Aged Care 129 Dennis Rd

1800 838 929

Springwood Terrace Care Community

0497 664 171

266 Parfrey Rd

Waterford 4133 Bolton Clarke Talbarra, Waterford

Woodridge 4114 Trinder Park

1800 960 433

18-19 14708

30 18682

IFC-1, 35 21452

s D

Mount Warren Park 4207

Arcare Springwood

D TF

9, 33D 21444 IFC-1, 35 18638

g CALD, Sri Lankan g H CALD

IFC-1, 35 22020 14433 3, IBC 21424

AgedCareGuide.com.au

QUEENSLAND 2022/23

MORETON BAY

PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

141

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

MORETON BAY Council Albany Creek 4035 3264 4850

71 10

1800 246 677

102 102

41 Lotus Ave

3505 3201

120 120

Bribie Cove Aged Care

199-213 Goodwin Dr

3400 1000

Bribie Island Aged Care Service

Foley St

3410 3700

90 90 128 96

52 Lavarack Rd

1800 448 448

119 119

C D TF

149-163 Rosehill Dr

0497 664 171

96 96

WC D TF

3, IBC 14555

C D TF

20309

Estia Health Albany Creek

55 Faheys Rd West

Beachmere 4510 Palm Lake Aged Caring Com'ty Beachmere 145 Bishop Rd

Bellmere 4510 New Direction Care

Bongaree 4507

Bray Park 4500 Anam Cara Aged Care Community

s s

Burpengary 4505 Burpengary Gardens Care Community

Burpengary East 4505 Embracia in Burpengary

135 Buckley Rd

5316 6000

Caboolture 4510 Arcare Caboolture

51 Manley St

1300 272 273

Bolton Clarke Fernhill, Caboolture

81-103 King St

5490 6300

Regis Caboolture

65 Mewett St

1300 998 100

St Paul's, Caboolture

10-44 Tomlinson Rd

1800 960 433

Sunnymeade Park Aged Care Com'ty

362-376 King St

5495 4233

Clontarf 4019 Beaumont Care Clontarf

39 Baringa St

Ozcare Ozanam Villa Clontarf Aged Care Cnr Tainton & King Sts

1300 217 336 1800 692 273

120 120 s 119 161 185 61 174

119 114 72 61 174 s

52 18 121 73

14481

F D TF

CALD, LGBTIQ

F C D TF

D TF CDT D TF C D TF b WC D TF b

9, 33D 22353

14374

H H

30 14455 CALD, LGBTIQ

21104

83 14536

IFC-1, 35 20898

H H H

14778 18-19 14493 14401 14874 58 14877 102-103 14360

Aged Care Guide P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs MORETON BAY continued

QUEENSLAND 2022/23

PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

142

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

MORETON BAY Council continued Deception Bay 4508 Seabrook Aged Care

15-29 Bonton Ave

3817 7300

Sir James Terrace

11 Stamp St

3204 7911

80 80 122 122 s 77 77

53 Linkwood Dr

3550 5999

99 56

Blue Care Kallangur Pilgrim Aged Care

40 Narangba Rd

1800 838 929

Maranatha Aged Care

1582 Anzac Ave

1800 246 637

Beaumont Care Kippa-Ring

111 George St

1300 217 336

Cooinda House

60 George St

3897 6101

Lodges on George

109 George St

3283 1355

64 13 60 60 132 132

1800 838 929

93 75 99 95 150 150 s

Palm Lake Aged Caring Com'ty Deception Bay 42-46 Bay Ave

1800 246 677

C D TF TF TF

C D TF

54 54 128 122 s

D TF D TF

Ferny Hills 4055 Bellevue Care Centre

Kallangur 4503

Kippa-Ring 4021

Lawnton 4501 Blue Care Lawnton Pine Woods Aged Care 260 Francis Rd Morayfield Grove Care Community

69-71 Caboolture River Rd

0497 664 171

Rockpool Morayfield

49 Amy Street

0408 431 419

Murrumba Downs 4503 Bolton Clarke Inverpine, Murrumba Downs 54 Ogg Rd

94 88

92 61 144 144 s

TF D TF

Narangba Aged Care

23 Young Rd

3053 3700

Narangba Community Aged Care

31 Mumford Rd

3094 1800

North Lakes 4509

Italian

g H CALD

14756 14526 64 14485 58 14853 14601 14550

Note 2

14525 3, IBC 14598 21454 14529

H Note 3

142, 143, 148 21445 62011

Dutch, German

0497 664 171

C D TF D TF

1800 838 929

96 96

CALD; Dementia care available 19930

65 Endeavour Blvd

1300 272 273

North Lakes Terrace Care Community

2 North Lakes Dr 91 Anzac Ave

Redcliffe 4020 Note: 1. Respite bed is dementia specific

H g

19148 61 14589

136 136 146 146

Arcare North Lakes

Blue Care Redcliffe Aged Care Facility

Note 1

D TF C D TF b

3490 3100

Narangba 4504

9, 33D 20269

F D TF D TF D TF

Morayfield 4506

2. CALD; Female only residents in dementia specific unit

IFC-1, 35 18637 3, IBC 21105

3. Respite and dementia services available

AgedCareGuide.com.au

QUEENSLAND 2022/23

MORETON BAY continued to REDLAND

PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

143

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

MORETON BAY Council continued Rothwell 4022 Blue Care Rothwell Nazarene Aged Care 25-39 Higgs St

1800 838 929

Peninsula Palms Aged & Com'ty Services 77 Morris Rd

3897 2800

Seabrae Manor Aged Care

3053 3333

21 Buchanan St

Scarborough 4020 BallyCara Village, Res Care & Wellness

16B Oyster Point Esp

1300 272 222

150 150 65 65 102 67 s

D TF D TF D TF

94 86

Wamuran 4512

80 P 70

Beaumont Care Wamuran

60 Ziviani Rd

5496 6503

Beaumont Care Wamuran Park Home

60 Ziviani Rd

5496 6503

12-14 Margaret St

5420 4000

75 75

7-13 Golf Dr

3410 0275

CALD

14560

142, 143, 148 20886 17 14644

58 61611

14527

58 19916

Note 1

Woodford 4514 Embracia in Woodford

Woorim 4507 Woorim Aged Care Service

20619

C D TF

76 76 50 50

C D TF D F

30 18288

REDLAND Council Alexandra Hills 4161 Blue Care Alexandra Hills Nandeebie ACF 87 Winchester Rd

1800 838 929

Buckingham Gardens Aged Care Service 8 Buckingham St

3824 4623

Birkdale 4159

Prins Willem Alexander Lodge

62 Collingwood Rd

3822 0800

Regis Birkdale

25 MacGregor Dr

1300 998 100

Sylvan Woods

500 Old Cleveland Rd East

3207 2830

189 179 70 70 s 84

260 Old Cleveland Rd East

3119 3100

133 133

Mandalay Retreat

Cnr Bay & Wellington Sts

3286 6879

Redland Residential Care

3 Weippin St

3488 3800

Seaton Place Aged Care

111 Smith St

3050 9100

109 109 s 110 110 131 128

28 Dickson Way

3409 9690

14 6

Capalaba 4157 CapellaBay Aged Care

Nareeba Moopi Moopi Pa AC Hostel

Note: 1. SRS; NDIS services & respite care available

2. Dutch, Greek, Hispanic, Indonesian, Italian

CALD

14754 30 14461

C D T F g H Note 2 D TF b F

14622 18-19 14650 14566 20328

Cleveland 4163

Dunwich 4183

D TF D TF b g F

TF b g

32D 14816 18395

Note 3

19919 ATSI

14859

3. ATSI; Provides care to residents with complex behavioural/clinical care needs

Mandalay Retreat Brisbane

Ashmore Retreat Gold Coast

Bangalor Retreat Tweed Heads

Ph 07 3286 6879

Ph 07 5656 1000

Ph 07 5599 9803

retreatcare.com.au

Call today and come home to a secure suite of your choice. To find out more visit our website www.retreatcare.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs REDLAND continued to SUNSHINE COAST

QUEENSLAND 2022/23

PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

144

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

REDLAND Council continued Redland Bay 4165 Blue Care Redland Bay Yarrabee Aged Care 61-71 Peel St

1800 838 929

40 31

D TF

120 120 W 45 44 s

F D TF

Thornlands 4164 Bolton Clarke Moreton Shores, Thornlands 91-101 King St Finncare

3286 8600

343 Cleveland-Redland Bay Rd 3829 4800

Victoria Point 4165 Adventist RV Victoria Point

571-585 Cleveland-Redland Bay Rd 3820 5777

Marebello

537-547 Cleveland-Redland Bay Rd 3422 9300

Wellington Point 4160 Wellington Park Private Care

16 Balmoral St

179 173 s 138 111 s

CALD

g g

C D TF WC D TF

14427 18684

Finnish, Scandinavian

14722 14483

14502

3822 1876

94 94

C D TF

14871

C D TF C D TF

14705

SCENIC RIM Council Beaudesert 4285 Whiddon Beaudesert Star

14 Brooklands Dr

5542 4700

Wongaburra Garden Settlement

210-218 Brisbane St

5540 1400

78 52 128 100

Harold Stark Ave

5469 2800

105 41

21 East St

5646 1000

144 144 s

Boonah 4310 Fassifern Aged Care Service

Jimboomba 4280 Jimboomba Community Aged Care

North Tamborine 4272 Beaumont Care Mount Tamborine

14494

30 14524

D TF

38801

58 14706

C D TF

14510

1300 217 336

38 32

5422 4500

40 40

1800 838 929

30 30

1800 838 929

41 41

96 Tantula Rd West

5430 1400

120 120

96-104 Peachester Rd

5439 2400

99 99

1 Reflection Cr

0497 664 171

151 129

D TF

CALD

3, IBC 20945

20 Lefoes Rd

1800 838 929

92 54

D TF

CALD

14685

24 Main Western Rd

SOMERSET Council Kilcoy 4515 Aloaka Care Centre

52 Taylor St

Lowood 4311 Blue Care Lowood Glenwood Aged Care 49 Main St

Toogoolawah 4313 Blue Care Toogoolawah Alkira Aged Care 2 Charles St

SUNSHINE COAST Council

CALD; Dementia care available 14530

g H CALD

14505

D TF

14361

18001

C D TF

Alexandra Headland 4572 Bolton Clarke Tantula Rise

Beerwah 4519 Glasshouse Views Aged Care

Birtinya 4575 Kawana Waters Care Community

Bli Bli 4560 Blue Care Bli Bli Aged Care Facility

AgedCareGuide.com.au

QUEENSLAND 2022/23

SUNSHINE COAST continued

PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

145

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

SUNSHINE COAST Council continued Buderim 4556 Buderim Views Aged Care

383 Mooloolaba Rd

Immanuel Gardens, Buderim

10 Magnetic Dr

1800 960 433

The Ormsby

112 Burnett St

5376 3700

120 120 s 145 70 140 140

98 Windsor Rd

5453 8333

50 50

114 67 92 61

D TF F

50 50 s 130 130

C D TF C D TF

14802

102-103 14472

5477 9100

Burnside 4560 Rod Voller Care Centre

Caloundra 4551 Blue Care Caloundra Aged Care Facility

10 West Tce

1800 838 929

Bolton Clarke Centaur Memorial

21 West Tce

5390 0000

Coolum Waters Care Centre

4 Wembley Rd

5455 1111

St Mary's Aged Care Coolum Beach

17 Magenta Dr

5446 5096

Coolum Beach 4573

Currimundi 4551

14694

14815

1800 692 273

131 127

D TF

Blue Care Dicky Beach Aged Care Facility 55 Coolum St

1800 838 929

Caloundra Place Care Community

4 Lyon St

0497 664 171

50 50 69 7

D TF C D TF

354 Main Rd

1300 998 100

120 108

D TF

5491 3544

5492 6866

48 48 96 96 120 120 103

D TF TF F C TF

1800 838 929

82 67

D TF

90 126 68 125

D TF D TF F D TF

Ozcare Caroline Chisholm Aged Care Fac 28 Saffron Dr

Dicky Beach 4551

Kuluin 4558 Regis Kuluin

Little Mountain 4551 Adventist Retirement Village Caloundra 64 Sunset Drive Little Mountain Aged Care Service

211 Parklands Blvd

Palm Lake Aged Caring Com'ty Caloundra 313 Caloundra Rd Southern Cross Care Qld, Caloundra

57 Village Way

1800 900 001 1800 246 677

Maleny 4552 Blue Care Maleny Erowal Aged Care Fac 1274 Landsborough Rd

Maroochydore 4558 Arcare Maroochydore

54 Dalton Dr

1300 272 273

Estia Health Maroochydore

2-6 Amity Ave

5391 4800

Regis Maroochydore

33 Allora Dr

St Vincent's Care Services Maroochydore 37 Baden Powell St

1300 998 100 1800 778 767

Meridan Plains 4551 IRT Woodlands

22 Lacebark St

13 44 78

90 126 s 68 125 s

60 60

19042

F C D TF

D TF

20311

CALD

14507 14446

17996

g H CALD

14597 3, IBC 14447 18-19 19925 14695

30 38601 Opening late 2022

9, 33D 22354 71 14803

g H CALD

14888 IFC-1, 35 20294

CALD

21541 18-19 14488 7 20906

98 20904

Aged Care Guide P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs SUNSHINE COAST continued

QUEENSLAND 2022/23

PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

146

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

SUNSHINE COAST Council continued Mount Coolum 4573 15 Suncoast Beach Dr

5343 0200

120 115 s

C D TF

Bowder Care Centre

35 Doolan St

5441 0750

Estia Health Nambour

27 Glenbrook Dr

5459 3600

32 75 25 117 53 72

Estia Health Mount Coolum

Nambour 4560

32 73 25

Glenbrook Residential Aged Care Facility 4 Jack St

5459 7700

James Grimes Care Centre

35 Doolan St

5441 0721

McGowan Care Centre

35 Doolan St

5441 0708

Nambour Gardens Care Community

9 Princess Cr

0497 664 171

26 Menzies Dr

5376 7400

108 108

61 Jubilee Dr

5457 4444

71 71

31 Verdon St

5492 4044

53 7

s s s s s

Pacific Paradise 4564 The Menzies @ Pacific Paradise

C C

Palmwoods Care Centre St Mary's Aged Care Pelican Waters

33 Ridgeview Dr

1300 272 273

90 90

94 University Way

1300 998 100

100 80

Sippy Downs 4556 Regis Sippy Downs

Twin Waters 4564 Estia Health Twin Waters

190 Ocean Dr

5646 4120

Warana 4575

114 114 s

Blue Care Warana Beachwood Aged Care 124 Nicklin Way

1800 838 929

TriCare Kawana Waters Aged Care Res

1300 874 2273

60 48 160

5458 3500

55 55

90 Nicklin Way

Woombye 4559 Woombye Care Nangarin Lodge

26 Redmonds Rd

14640 CALD

19922

ATSI

14688 14675 14674 3, IBC 14687

Dementia care available

Peregian Springs 4573 Arcare Peregian Springs

g bg

14690

Palmwoods 4555 Pelican Waters 4551

DT DT

CALD

C D TF

60 38361 14683

C D TF

14682

D TF

IFC-1, 35 19931

18-19 14812

F CALD

19924

C D T F g H CALD WC TF b

86-87, OBC 14692

C D TF

14499

D TF b

14686

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Talk to a real person who can help now 08 8121 3715 Home Care Options ~ Retirement Living Options ~ Residential Aged Care ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

QUEENSLAND 2022/23

BALONNE to BUNDABERG

PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

147

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

BALONNE Council St George 4487 276-296 Alfred St

4620 2000

38 38

D TF

Wahroonga St

4992 8300

65 65

C D TF

Southern Cross Care Qld, Leichhardt Villa 1 McCorley Ct

4628 6166

1-11 Dawson Ave

4993 1099

Theodore Multi Purpose Health Service 87 The Boulevard

4990 3000

6 P 4

4809 7000

4650 4000

4657 6777

24 24

1800 246 677

160 160

C D TF

52 48 107 115 102

21, 65 C D TF CALD F g T F b g CALD; Dementia care available 30 D F H 86-87, OBC C TF b

14731

C D TF

14375

14808

Warrawee Aged Care Service

BANANA Council

30 14696

Biloela 4715 Wahroonga, Biloela

Taroom 4420 Theodore 4719 Dawson View Hostel

14712

71 14772

14770

BARCALDINE Council

20938

18704

Alpha 4724 Alpha Jericho Multi Purpose Health Serv 1 Burns St

Barcaldine 4725 Barcaldine Multi Purpose Health Service 25 Oak St

BLACKALL-TAMBO Council

18703

30 17456

Blackall 4472 Barcoo Living Multi Purpose Service

2A Coronation Dr

BUNDABERG Council

Bargara 4670 Palm Lake Aged Caring Com'ty Bargara 55 Wearing Rd

Bundaberg 4670 2 Meilene St

1300 610 610

Blue Care Bundaberg Millbank Aged Care O'Connell St

Anglicare SQ Meilene Res Aged Care

1800 838 929

Blue Care Bundaberg Pioneer Aged Care Cnr Barolin & Heaps Sts

1800 838 929

Gracehaven Aged Care Service

71 Dr Mays Rd

TriCare Bundaberg Aged Care Residence 12 FE Walker St

4153 8000 1300 874 2273

52 48 86 62

s s s

Bundaberg North 4670 Bolton Clarke Fairways, Bundaberg

59 Hanbury St

4131 6400

113 113

4 Morgan St

4126 2455

26 26

6C Mulgrave St

4157 3744

21 20

Childers 4660 Forest View Aged Care Facility

Gin Gin 4671 Kolan Gardens Aged Care Service

9, 33D 19929

14885 14600 14676 14451

30 14801

Aged Care Guide P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs BUNDABERG continued to CAIRNS

QUEENSLAND 2022/23

PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

148

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

BUNDABERG Council continued Kepnock 4670 Carinity Kepnock Grove

1300 109 109

50 50

1800 838 929

122 114 s

D TF

9A-27A Chippendale St

1300 998 100

100 42

D TF

18-19 14449

127-141 Tenth Ave

1300 998 100

73 73

D TF

18-19 14734

267-277 Hartley St

1800 838 929

42 42

D TF

15-17 Lake Placid Rd

4058 5100

144 144

C D TF b

21440

5 Oregon St

1800 463 468

182 182

D TF

21442

5 Bruce Hwy

1800 463 468

144 144

D TF

21441

65 Cairns Rd

4056 1454

52 52

D TF

14552

110-124 Cottesloe Dr

4242 2000

94 58

D TF

142, 143, 148 20011 63 20902

28 Jocumsen St

C D TF

Millbank 4670 Blue Care Bundaberg Riverlea Aged Care 1 River Tce

BURDEKIN Council

10 14679

H CALD

14872

Ayr 4807 Regis Ayr

Home Hill 4806 Regis Home Hill

CAIRNS Council Cairns 4870 Blue Care Hollingsworth Elders Village

Caravonica 4878 Caravonica Waters

Edge Hill 4870 Edge Hill Orchards

Edmonton 4869 Edmonton Gardens

Gordonvale 4865 Pyramid Residential Care Centre

Kewarra Beach 4879 Kewarra Aged Care

Mooroobool 4870 Bupa Cairns

52-59 Swallow St

1800 718 348

151 151 s

D TF

15 Short St

1300 998 100

194 186

4052 9900

Redlynch 4870 Regis Redlynch

Westcourt 4870

ATSI

18-19 14784

Bolton Clarke Farnorha, Cairns

257-281 Lyons St

Mercy Place Cairns (Bethlehem)

257 Gatton St

1300 096 428

132 132 86 86

40-48 Progress Rd

1800 718 348

125 125

D TF

82-120 McManus St

1300 998 100

130 130 s

D TF

14606

14579 59 14459

White Rock 4868 Bupa Mt Sheridan

Whitfield 4870 Regis Whitfield

63 19788

18-19 14462

AgedCareGuide.com.au

QUEENSLAND 2022/23

s W C DT F b gH

PHONE (07)

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

149

65 Landsborough St

4745 1599

P 15

40 Jamieson St

4063 6600

62 62

Warrina Innisfail

1 Warrina St

4030 2500

Warrina Innisfail Villanova Centre

28-38 Charles St

4061 7677

218 182 36 36

C D TF C

13 Bryant St

4068 2355

72 72

D TF

126 Borilla St

1800 838 929

60 26

4984 1200

4787 4233

71 71

4787 5555

110

CARPENTARIA to DOUGLAS

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

CARPENTARIA Council Normanton 4890 Kukatja Place Hostel

CASSOWARY COAST Council

ATSI

14709

Cardwell 4849 Rockingham Aged Care Service

Innisfail 4860

Tully 4854 Tully Nursing Home

CENTRAL HIGHLANDS Council

30 14670

F NESB

14718 14860 14643

Emerald 4720 Blue Care Emerald Avalon Aged Care

Springsure 4722 Springsure Multi Purpose Health Service 21 Woodbine St

CHARTERS TOWERS Council

CALD; Dementia care available 14515

20939

Charters Towers 4820 Dalrymple Villa

15 Fraser St

Richmond Hill 4820 Eventide Residential Aged Care Facility 54-78 Dalrymple Rd

CDT

Note 1

C D TF

CHERBOURG Council

14736

14735

Cherbourg 4605 Blue Care Ny-Ku-Byun Elders Village

1 Fisher St

1800 838 929

24 24

48 Hope St

4043 0106

11 7

Cnr Thiele & Dubhie Sts

4060 9242

20 20

Lot 33 Gunnalunja Dr

4742 9422

49 Johnston Rd

4084 4900

COOK Council

ATSI; Dementia care available 14744

Cooktown 4895 Cooktown MPHS (Sunbird Cottage)

Hope Vale 4895 Hope Vale Aged Care Facility

DOOMADGEE Council

20941

Fb s

TF b g

ATSI

14605

ATSI

14739

Doomadgee 4830 Ngooderi House

P 10

DOUGLAS Council

Mossman 4873 Kubirri Aged Care Centre

Mossman Multi Purpose Health Service 9 Hospital St

F F

80 21107

4084 1271

42 42 8

1800 692 273

74 54

D TF

102-103 14881

Port Douglas 4877 Ozcare Port Douglas Aged Care Facility

Martin Scullett Dr

Note: 1. Includes 10 beds for psychogeriatric residents

18697

Aged Care Guide P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs FRASER COAST to GOONDIWINDI

QUEENSLAND 2022/23

PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

150

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

FRASER COAST Council Granville 4650 4122 6800

60 60

C D TF

75 14677

35 Davis Dr

1800 692 273

154 154

D TF

102-103 20905

110 Tooley St

4121 9400

Fair Haven Aged Care Serv Maryborough 15 Morning St

4122 5600

PresCare Yaralla Place

4120 5800

91 85 90 68 96

C D TF F D TF b

PresCare Groundwater Lodge

165 Arnaud St

Kawungan 4655 Ozcare Hervey Bay Aged Care Facility

Maryborough 4650 Bolton Clarke Chelsea, Maryborough

2 Winston Noble Dr

Point Vernon 4655 Anglicare SQ Kirami Res Aged Care

12 Banksia St

1300 610 610

TriCare Point Vernon Aged Care Res

193 The Esplanade

1300 874 2273

97 97 56

Cnr Inman & Tiaro Sts

4129 2700

10 10

26 Coral Trout Dr

5488 1300

20 20

15 Iindah Rd East

1300 130 013

43 Exeter St 74 Emerald Park Way

Tiaro 4650 Petrie Gardens Aged Care Service

14779

180 180

D TF

63159

4125 0800

156 142

D TF

17425

4184 1300

Urangan 4655 Parklands Aged Care

Urraween 4655

4303 2900

C D TF b g D TF C D TF

1 Beacon Ave

4975 2999

40 40

C D TF

18 Wicks St

4978 9000

128 124

C D TF

1800 838 929

52 44

D TF

4671 1422

80 80

1800 838 929

Fair Haven Aged Care Service Hervey Bay 130 Pantlins Lane

4124 8955

The Waterford @ Hervey Bay

8 Medical Pl

GLADSTONE Council

54-55 61879

60 60 s 78 78 s 145 145

Blue Care Hervey Bay Masters Lodge ACF 33 Jensen Dr

86-87, OBC 14742

Torquay 4655 Torbay Aged Care

Note 1

30 14586

Tinana 4650 Maryborough Community Aged Care

75 14831

Tin Can Bay 4580 Residency by Dillons Tin Can Bay

30 14810

21, 65 14702

TF TF b

C C

14497

H H

CALD

14786 30 14811 60 19911

Boyne Island 4680 Bindaree Care Centre

Gladstone 4680 New Auckland Place

Glen Eden 4680 Blue Care Gladstone Edenvale Aged Care 41 Glen Eden Dr

GOONDIWINDI Council

14458

Respite care available

19988

CALD

18342

Goondiwindi 4390 Kaloma Home for the Aged Note: 1. Dementia care available

16 Gough St

C D TF

14762

AgedCareGuide.com.au

QUEENSLAND 2022/23

GYMPIE to MACKAY

PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

151

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

GYMPIE Council Gympie 4570 Blue Care Gympie Grevillea Gardens ACF 23 Ramsey Rd

1800 838 929

61 51

Calvary Gympie Views

30 Barter St

5482 2634

Cooinda, Gympie

2 Cooinda St

5482 1900

St Vincent's Care Services Gympie

Cnr Calton Hill Rd & Bligh St 1800 778 767

164 164 s 30 30

26 Coral Trout Dr

5488 1300

20 20

1800 838 929 4795 5146

50 42 50 30

1800 692 273

64 64

Cnr Thiele & Dubhie Sts

4060 9242

20 20

26 Francis St

4983 4000

14751

D TF F C D TF

14681 14569 7 14574

Tin Can Bay 4580 Residency by Dillons Tin Can Bay

HINCHINBROOK Council

14779

Ingham 4850 Blue Care Ingham Bluehaven Aged Care 58 Cassady St Palms Aged Care Service

59 Sir Arthur Fadden Pde

Trebonne 4850 Ozcare Magdalene Villa Aged Care Fac

9 Stone River Rd

TF D TF

CALD; Dementia care available 14457

Italian

TF b g

s s

HOPE VALE Council

30 14730 102-103 14469

Hope Vale 4895 Hope Vale Aged Care Facility

ISAAC Council

ATSI

14605

Clermont 4721 Clermont Multi Purpose HS Montcler

14804

LIVINGSTONE Council Yeppoon 4703 Blue Care Capricorn Aged Care Facility

4939 2801

41 38 66 66

44 Svendsen Rd

4925 4000

120 110

D TF

18999

1 Sparrow St

4658 4900

59 55

D TF

14647

35 Norwood Pde

4965 4400

68 68

20246

35 Davey St

4968 0800

108 66

26 Magpie Ave

Capricorn Adventist Retirement Village 150 Rockhampton Rd

1800 838 929

Zilzie 4710 Bolton Clarke Sunset Ridge, Emu Park

s s

C TF C D TF

LONGREACH Council

g H CALD; Dementia care available H

18011 14642

Longreach 4730 Bolton Clarke Pioneers, Longreach

MACKAY Council Beaconsfield 4740 Kerrisdale Gardens

Glenella 4740 Glenella Care

Mackay 4740 15 McIntyre St

4963 2999

74 45 175 149 s

61 Alexandra St

4959 1575

50 50

10 Sands Tce

4942 4800

63 63

Blue Care Mackay Homefield Aged Care 87-95 George St Good Shepherd Lodge

1800 838 929

Mirani 4754 Nanyima Aged Care

North Mackay 4740 Resthaven on Quarry

Dementia care available

14880

C D T F g CALD C D TF b H

14787

14729

14703

14891

Aged Care Guide P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs MACKAY continued to NORTH BURNETT

QUEENSLAND 2022/23

PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

152

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

MACKAY Council continued Sarina 4737 Sarina Aged Care Ltd

18-32 Hoey St

4964 8500

48 48

2 Dupuy St

4952 2028

146 136 s 120 120

C D TF D TF D TF b C TF

14698

TF b

20722

West Mackay 4740 Francis of Assisi Home

Ozcare Elizabeth Villa Aged Care Facility 15 Charlotte St

1800 692 273

MARANOA Council

14549

H g

Maltese

14704 102-103 21443

Roma 4455 Pinaroo Roma

50-56 Bowen St

4622 1061

Westhaven Aged Care Facility

Parker St

4624 2600

71 71 40 40

Ivan St

4626 5166

62 Mount Kooyong Rd

4094 1279

28 2

7 Macrae St

1800 838 929

64 26

22 Lardil St

4745 7346

P 14

8 Thompson Rd

4749 0005

41 Clarke St

4744 5100

75 63

72 King St

4621 2400

45 14

20 Topaz St

5447 7355

86 86

80 Cooyar St

1800 692 273

52 Goodchap St

1300 272 273

Surat 4417 Surat Multi Purpose Health Service

MAREEBA Council

14829

Julatten 4871 Mt Kooyong Nursing Home

Mareeba 4880 Blue Care Mareeba Aged Care Facility

MORNINGTON Council

ATSI

14604

D TF

CALD

14769

ATSI

14711

ATSI

17442

C s

Gununa 4871 Kuba Natha Hostel

MOUNT ISA Council

Mount Isa 4825 Injilinji Aged Care Unit

Townview 4825 Laura Johnson Home

14557

14697

14821

130 83

D TF

102-103 14797

90 70

IFC-1, 35 61994

TF D TF

14684

20940

MURWEH Council

Charleville 4470 Waroona Nursing Home

NOOSA Council Cooroy 4563 NoosaCare Kabara

Noosa Heads 4567 Ozcare Noosa Heads Aged Care Facility

Noosaville 4566 Arcare Noosa

Tewantin 4565 Calvary Noosa

119-121 Moorindil St

5447 1840

NoosaCare Carramar

186 Cooroy Noosa Rd

5449 8799

143 143 s

4127 6400

11 11

NORTH BURNETT Council

14470

Biggenden 4621 Biggenden Multi Purpose Health Service 57 Alice St

AgedCareGuide.com.au

QUEENSLAND 2022/23

NORTH BURNETT continued to SOUTH BURNETT PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

153

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

NORTH BURNETT Council continued Eidsvold 4627 88 Cracow Rd

4165 7100

46 Capper St

4161 3699

52 34

D TF

14464

32 Stuart St

4166 1082

36 36

14646

4165 5200

14 14

4770 0275

1800 838 929

64 32

121 Maloney St

1300 109 109

65 55

35 Hall St

1300 109 109 4912 5100

25 25 10 8

691-711 Norman Rd

4816 8121

100

D TF b

20 Withers St

4999 3000

94 78

D TF

3 Pearce St

4926 6688

80 75

C D TF

Benevolent Living

60 West St

4837 0300

Bethany Residential Aged Care Facility

75 Ward St

4999 2700

Bethesda Aged Care Centre

58 Talford Street

4922 3229

Eventide Home Rockhampton

Cnr North & Campbell Sts

4920 6800

McAuley Place Residential Aged Care

263 Agnes St

4921 3867

116 113 50 80 31

C D TF C D TF b C F D TF C F

Blue Care Kingaroy Canowindra ACF

43 Windsor Cir

1800 838 929

Kingaroy Residential Care Service

Knight St

1800 463 468

Orana, Kingaroy

24 Macdiarmid St

Eidsvold Multi Purpose Health Service

Gayndah 4625 Gunther Village

Monto 4630 Ridgehaven Retirement Complex

Mundubbera 4626 Mundubbera Multi Purpose Health Serv 96 Leichhardt St

PALM ISLAND Council

ATSI

TF b g

20930

20929

Palm Island 4816 Sandy Boyd Aged Care Hostel

310 Park Rd

ROCKHAMPTON Council

ATSI

14759

Gracemere 4702 Blue Care Gracemere Aged Care Facility 35 Conaghan St

Kawana 4701 Carinity Shalom

Mount Morgan Multi Purpose Hlth Serv 15 Black St

North Rockhampton 4701 PresCare Alexandra Gardens

Park Avenue 4701 Leinster Place Residential Aged Care

Rockhampton 4700 116 s 30 s 80 31

SOUTH BURNETT Council

14780

10 14393

10 14890

F TF

Norman Gardens 4701 North Rockhampton Nursing Centre

g H CALD; Dementia care available

D TF

Mount Morgan 4714 Carinity Summit Cottages

20932 14883 75 14714

H Note 1

18670 18680

18668 80 14460 14716

18669

Kingaroy 4610

4162 6555

60 60 94 94 94 94

4169 8700

4163 2430

Murgon 4605 Southern Cross Care Qld, Castra Murgon 2 Cooper St

Nanango 4615 Southern Cross Care Qld, Karinya

25 Church St

Note: 1. Short Term Restorative Care available

C D TF

CALD; Dementia care available 14477

38828

14585 71 14466 71 14678

Aged Care Guide

QUEENSLAND 2022/23

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs SOUTH BURNETT continued to TOOWOOMBA

PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

154

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

SOUTH BURNETT Council continued Wondai 4606 4169 2600

46 46

C D TF b

Southern Cross Care Qld, Allora Homestead 62 Forde St

4666 3588

Southern Cross Care Qld, Allora N/Home 29 Darling St

4666 3171

29 21

C C

6 Cedar St

4664 1488

49 45

C D TF b

15 Alice St

4681 6888

103 102

Akooramak Care of the Aged

267-269 Wood St

4661 4100

The Oaks Nursing Home

56 Locke St

4660 3511

Warwick Aged Care Service

223 Dragon St

4660 1110

100 100 s 40 40 128 128

C D TF C D TF F

1 Mazlin St

4091 2177

129 129 s

C D TF

23 Grace St

4096 1000

Turnbull Rd

1800 692 273

98 51

D TF

4697 3499

62 54

C D TF b

1800 246 677

146 146

D TF b

4698 3555

88 60 124 124 150 150

Forest View Residential Care Facility

80 Scott St

SOUTHERN DOWNS Council

14876

Allora 4362

Killarney 4373 Killarney Memorial Aged Care

Stanthorpe 4380 Stanthorpe Aged Care Service

Warwick 4370

TABLELANDS Council

71 14556

T TF

71 14511 14764 Italian

30 19999 14482 14835

30 21663

Atherton 4883 Carinya Home for the Aged

Herberton 4887 Herberton Hospital

P 38

Malanda 4885 Ozcare Malanda Aged Care Facility

TOOWOOMBA Council

14473 14651

D TF b

102-103 14363

Clifton 4361 Clifton Aged Care Facility

20-24 Norman St

Cranley 4350 Palm Lake Aged Caring Com'ty Toowoomba 149 Hogg St

Crows Nest 4355 Crows Nest Aged Care Service

8 Grace St

Glenvale 4350 Bupa Glenvale

357-383 McDougall St

1800 718 348

Ozcare Toowoomba Aged Care Facility

631-651 Greenwattle St

1800 692 273

C D TF F D TF

14562

9, 33D 38638

30 14441 63 14614 102-103 21112

AgedCareGuide.com.au

QUEENSLAND 2022/23

TOOWOOMBA continued to TOWNSVILLE

PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

155

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

TOOWOOMBA Council continued Highfields 4352 Carinity Brownesholme

131 Highfields Rd

1300 109 109

96 96

D TF

H Note 1

20289

C D T F b g H CALD WC D TF

14434

Kearneys Spring 4350 Yukana Retirement Living and Aged Care 258 Spring St

4631 5678

P 83 83

Middle Ridge 4350 Blue Care Toowoomba Aged Care Facility 256 Stenner St

1800 838 929

St Vincent's Care Services Toowoomba

1800 778 767

227 Spring St

116 116 s 162 162

Millmerran 4357 McLean Care Yallambee Aged Care

34-40 Margaret St

4695 1580

Millmerran Multi Purpose Health Service 50-60 Commens St

4695 3111

60 60 5

D TF F

Mount Lofty 4350 Infinite Care Mount Lofty

69 Stuart St

4580 4000

Mt Lofty Heights Nursing Home

Cnr Stuart St & Rifle Range Rd 4616 4900

Oakey 4401 Dr EAF McDonald Nursing Home

Cnr Beale & Fitzpatrick Sts

4691 4888

McLean Care CWA House

21 Cherry St

4691 1130

10 Weale St

4619 8422

134 134 40 40 s

Rangeville 4350

TF D TF

14612

128 112 s

D TF

14498

TF TF

21, 65 14621

C D TF

14820

14845

Bupa Rangeville

280 Mackenzie St

1800 718 348

82 82 108 108

44 Holberton St

1800 960 433

42 42

280 Hume St

1800 960 433

101 101 s

Rockville 4350 South Toowoomba 4350 Toowoomba 4350 Bolton Clarke Westhaven, Toowoomba Fairhaven Care Centre Toowoomba Toowoomba Aged Care Service TriCare Toowoomba Aged Care Res

80 80 1 Thomas St 4632 3391 P 22 885 Ruthven St South 4617 6600 93 39 Cnr Curzon & Wooldridge Sts 1300 874 2273 73 55 Arabian St

4614 4800

4632 4188

99 97

121 Waiben Esp

1800 838 929

40 23

565 University Rd

4772 9900

13 Goggs St

TORRES Council

14551

C D TF WC D TF b

C D TF

14615

63 21364

D TF

Toowoomba City 4350 Brodribb Home

17401

71 40 15

1300 610 610

Salem Aged Care Toowoomba

14607

21167

Anglicare SQ Symes Thorpe Res Aged Care 69 Stenner St

Northridge Salem, Toowoomba

7 14866

C TF b C D TF b

Pittsworth 4356 Beauaraba Living, Pittsworth

10 62169

D TF

H H

14602 SRS

18754 30 14616 86-87, OBC 14608 14445

Thursday Island 4875 Blue Care Star of the Sea Elders Village

TOWNSVILLE Council

ATSI; Dementia care available 14591

Annandale 4814 The Good Shepherd Nursing Home

246 156 s

Note: 1. SL on site; Commonwealth subsidy not available. Registered nurses and carers onsite 24/7

WC D TF b

14892

Aged Care Guide

QUEENSLAND 2022/23

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs TOWNSVILLE continued to WESTERN DOWNS

PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

156

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

TOWNSVILLE Council continued Burdell 4818 Arcare North Shore

77 Main St

1300 272 273

90 90

190 Harvey Range Rd

1800 838 929

28 28

291 Angus Smith Dr

1800 778 767

140 140

D TF

7 21114

33 Kokoda St

1300 109 109

96 96

D TF

10 21513

C D TF D TF

14523

Condon 4815 Blue Care Shalom Elders Village

Douglas 4814 St Vincent's Care Douglas

Idalia 4811 Carinity Fairfield Grange

Kirwan 4817 Parklands Residential Aged Care Facility 138 Thuringowa Dr Regis Kirwan

1 Emerald St

4433 9100 1300 998 100

70 70 s 125 118

Mount Louisa 4814 Bolton Clarke Glendale, Townsville

4727 3500

90 90

1800 692 273

175 97

20 Fulham Rd

4728 3737

36 36

9 Havana St

4750 3700 1800 838 929

435 Dalrymple Rd 2 Acacia St

489 Bayswater Rd

18-19 14828

102-103 14570

D TF

14733

102 91

D TF

70 70

D TF

Townsville 4810 Blue Care Mount Louisa Aged Care Fac

14721

D TF

Rowes Bay 4810 Bolton Clarke Rowes Bay, Townsville

ATSI

20012

Pimlico 4812 Loreto Home for the Aged

D TF

Mundingburra 4812 Ozcare Villa Vincent Aged Care Facility

IFC-1, 35 21116

D TF

WEIPA Council

14732

H g

CALD

21861

Weipa 4874 Weipa Integrated Health Service

Lot 407 John Evans Dr

4082 3900

4662 7182

71 14805

C C

14868

WESTERN DOWNS Council

20949

Chinchilla 4413 Southern Cross Care Qld, Illoura Village 24-30 Zeller St

Dalby 4405 Karingal Nursing Home

Hospital Rd

4669 0557

Ningana

25 Horace St

4669 0100

80 8 40 40

93 High St

4668 5433

22 22

14834

Carinya Older Persons Hostel

6 Wallen St

4628 5395

5-11 Colamba St

4628 5600

C C

TF TF TF

14474

Milton House

17 17 14 14 17 17

C C

TF TF b

71 63014

4678 7892

33 29 33 33

4628 6166

71 14772

Jandowae 4410 Taralga Retirement Village

Miles 4415

Southern Cross Care Qld, Carinya, Miles 6 Wallen St

1800 899 300

Tara 4421 Southern Cross Care Qld, Tarcoola - Tara Sara St Tarcoola Aged Care Facility

Lot 206 Sara St

1800 899 300

Taroom 4420 Southern Cross Care Qld, Leichhardt Villa 1 McCorley Ct

14819

14619 71 63013

14609

AgedCareGuide.com.au

QUEENSLAND 2022/23

WHITSUNDAY to YARRABAH

PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

157

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

WHITSUNDAY Council Bowen 4805 4791 3340

50 50 94 94

4785 4777

Bolton Clarke Cunningham Villas, Bowen Cnr The Soldiers & Tollington Rds 4791 3900 Murroona Gardens

Wests Lane

Collinsville 4804 Collinsville Multi Purpose Health Service Garrick St

D TF D TF

14737

20931

C D TF

14545

Proserpine 4800 Proserpine Nursing Home

103 103 s

42 Anzac Rd

4945 2666

Woorabinda Multi Purpose Health Serv 1 Munns Dr

4913 2800

4056 9290

27 27

WOORABINDA Council

14738

Woorabinda 4713 4

YARRABAH Council

TF b g

ATSI

18978

ATSI

14717

Yarrabah 4871 87 Back Beach Rd

AgedCareGuide.com.au

QUEENSLAND 2022/23

Advertisers only listed below All extra service providers are also listed in the directory on pages 131 –157 PHONE (07)

100 Wardoo St

s W C DT F b H

of F ac gle ility (B Bed eds ro / Boo ked oms w Places ) R i t h Extr espit a Se e Be Ensuite s Pet rvices ds s on Sec Premis ure es D Sec emen ure tia U G Spe arden nit cial is Tran t Palli sitio ative Ret n Care Care irem B ent eds Livi ng O nsit e

See page 131 a for definitions

Sin

Aged Care Homes with Extra Services

Ashmore Gardens Care Community

Size

Mutkin Residential Aged Care

Ashmore 4214 0497 664 171 127 119

W DTF Berrinba Greens Care Community 1-15 Greenfern Dr Browns Plains 4118 0497 664 171 128 124 W C DTF Burpengary Gardens Care Community 149-163 Rosehill Dr Burpengary 4505 0497 664 171 96 96 W C DTF Calamvale Parklands Care Community 8 Raffin Cr Calamvale 4116 0497 664 171 120 120 W C DTF Carseldine Greens Care Community 40 Raynbird Pl Carseldine 4034 0497 664 171 120 120 W C DTF HillView Ashmore 135 Cotlew St Ashmore 4214 5597 0422 40 40 sW F HillView Merrimac 239 Gooding Dr Merrimac 4226 5559 3222 134 134 s W DTF Ozcare Villa Vincent Aged Care Facility 2 Acacia St Mundingburra 4812 1800 692 273 175 97 W DTF Parkview Aged Care Community 930 Gympie Rd Chermside 4032 1800 448 448 145 145 WC F H St Luke's Green 43 Taylor St Woolloongabba 4102 3129 9075 60 60 W DTF H St Vincent's Care Carina 141 Fursden Rd Carina 4152 1800 778 767 154 154 W DTF St Vincent's Care Services Mitchelton 46 Church Rd Mitchelton 4053 1800 778 767 175 122 W DTF H St Vincent's Care Services Toowoomba 227 Spring St Middle Ridge 4350 1800 778 767 162 162 W C DTF TriCare Bayview Place Aged Care Residence 86 Bayview St Runaway Bay 4216 1300 874 2273 83 W C TF b H TriCare Jindalee Aged Care Residence 22 Endeavour St Mount Ommaney 40741300 874 2273 93 W C TF b H TriCare Kawana Waters Aged Care Residence 90 Nicklin Way Warana 4575 1300 874 2273 160 W C TF b TriCare Mt Gravatt Aged Care Residence 20 Somerfield St Mount Gravatt 4122 1300 874 2273 136 W C DTF b TriCare Stafford Lakes Aged Care Residence 682 Rode Rd Chermside West 4032 1300 874 2273 144 W C DTF b H TriCare Sunnybank Hills Aged Care Res 330 Jackson Rd Sunnybank Hills 4109 1300 874 2273 100 100 W TF b TriCare Toowoomba Aged Care Res Cnr Curzon & Wooldridge Sts Toowoomba 4350 1300 874 2273 73 W C DTF b TriCare Upper Mt Gravatt Aged Care Res 20 Agay St Upper Mount Gravatt 41221300 874 2273 80 W TF b H Villa Serena Aged Care 2 Easthill Dr Robina 4226 5665 5999 111 111 W DTF

DPS

Advert Web Page ID 3, IBC 14503 3, IBC 18658 3, IBC 14555 3, IBC 18345 3, IBC 18036 68 14699 68 17992

102-103 14570 83 14405 67 20016 7 18397 7 14838 7 14866 86-87, OBC 14500 86-87, OBC 14847 86-87, OBC 14692 86-87, OBC 14634 86-87, OBC 14822 86-87, OBC 20018 86-87, OBC 14608 86-87, OBC 14861 5 14399

Aged Care Guide

QUEENSLAND 2022/23

PHONE (07)

Sup po r 24/ ted Liv 7 Em ing 24 / ergen Total cy 7S Com uperv Call isor mu D o m ni t y F acil es O n ti c S e r v i ti e s Site ice Pur Resta s cha u ran t Reg se iste r e Ren d Nu rse tal Sm all P ets We lcom e

158

148 9999999

Supported & Assisted Living (Advertisers only) Odyssey Lifestyle Care Communities

1 The Crestway

Robina 4226

5551 6720

Seasons Living Bribie Island

44-46 Melrose Ave

Bellara 4507

3410 4300

Seasons Living Caloundra

30 Baldwin St

Golden Beach 4551

5437 4900

Seasons Living Kallangur

1321 Anzac Ave

Kallangur 4503

3285 9500

Seasons Living Mango Hill

28 Akuna Way

Seasons Living Sinnamon Park

147 Oldfield Rd

Sinnamon Park 4073 0472 878 783

Seasons Living Waterford West

881 Kingston Rd

Waterford West 4133 0439 389 849

Mango Hill 4509 0411 654 026

Advert Page

999 120 999 107 999 183 9999 131 9999 154 9999 72

Note: 1. Care Community Definitions see page 126

9 Note 1 999 999 999 99 9 99 9 99 9

DPS Web ID 97 54397 105 19379 105 19380 105 19096 105 18009 105 21176 105 20226

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

QUEENSLAND 2022/23

Type

PresCare Alexandra Gardens

BallyCara

Village, Residential Care & Wellness

Carinity

Brownesholme

VILLAGE

Elim Estate Kepnock Grove Shalom Wishart Gardens Christadelphian Aged Care

Maranatha Retirement Village

Churches of Christ

Amaroo Retirement Village Assisi Court Retirement Village Bribie Island Retirement Village Brig-O-Doon Retirement Village Crows Nest Retirement Village Fair Haven Retirement Village Fassifern Retirement Village Golden Age Retirement Village Gracehaven Retirement Village Kilkivan Retirement Village Lady Small Haven Retirement Village Moonah Park Retirement Village Nubeena Retirement Village Regency Park Retirement Village Sanctuary Park Retirement Community St James Retirement Village Sugarland Gardens Retirement Village Woorim Retirement Village

Fees/Costs

DPS Web Notes Advert Page ID

APOLLO CARE to CHURCHES OF CHRIST ORGANISATION Apollo Care

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r On men Age Site S ts d Ca upe Com re On S rvision i te mu Sma nal Fac ilit ll Pe Don ts We ies lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation*

AREA PHONE (07) North Rockhampton 4999 3000

9 9 Scarborough 1300 272 222 9 9999 Highfields 1300 109 109 9 9 Raceview 1300 109 109 9 9 Kepnock 1300 109 109 99 99 North Rockhampton 1300 109 109 9 99 Wishart 1300 109 109 9 99 Kallangur 1800 246 637 99 99 Gatton 5463 2105 9 999 Newtown 1800 199 740 9 Bongaree 3410 3708 9 999 Acacia Ridge 5564 0939 9 99 Crows Nest 4687 4400 9 999 Maryborough 1800 199 740 9 99 Boonah 1800 199 740 9 999 Southport 3513 9050 9 999 Bundaberg 1800 199 740 9 99 Newtown 1800 199 740 Benowa 5557 9180

9 Mitchelton 3513 9050 9 Kearneys Spring 4687 4400 9 Warwick 1800 199 740 9 Nambour 5476 4657 9 Heatley 4760 8000 9 Avoca 1800 199 740 9 Woorim 3410 4507 9

999 999 999 999 99 99 99 999

Note 1

75 14714

9 999 999 999 9 9 999 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9

17 14644

9 9 9 9 9 9 999 9 9 999 9 9 9

30 18387

10 14392 10 14546 10 20705 10 20702 10 20704 64 17306 30 18399 30 18416 30 18383 30 18384 30 18385 30 18386 30 17376 30 18388 30 18927 30 18418 30 18390 30 18391 30 19928 30 18392 30 20450 30 21594 30 20314

Note: 1. Accommodation for units is through NRAS * This section only includes organisations who have chosen to advertise

Definitions see page 126

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

QUEENSLAND 2022/23

Type

VILLAGE

St Luke's Green

AREA PHONE (07) Woolloongabba 3129 9075

9 999 IRT Parklands Currimundi 13 44 78 9 99 The Palms Buderim 13 44 78 9 99 The Ridge Bracken Ridge 13 44 78 9 99 Woodlands Meridan Plains 13 44 78 9 9999 Mercy Health Coral Sea Gardens Retirement Village Westcourt 4046 1941 999 999 Odyssey Lifestyle Care Communities Odyssey Lifestyle Care Communities Robina 5551 6720 999999 Ozcare Canossa Gardens Retirement Village Oxley 1800 692 273 9 9 99 Currimundi Gardens Retirement Village Currimundi 1800 692 273 9 999 De Paul Manor Estate Retirement Village Ashmore 1800 692 273 9 999 Reflections on the Bay Retirement Village Kawungan 1800 692 273 9 999 Palm Lake Care Aged Caring Com'ty Mount Warren Park Mount Warren Park 1800 246 677 9 999 Bargara Bargara 1800 501 119 9 999 Beachmere Bay Beachmere 1800 246 677 9 99 Bethania Bethania 1800 774 866 9 9 Deception Bay Deception Bay 1800 725 652 9 999 Redland Bay Redland Bay 3829 4500 9 9 Toowoomba Cranley 1800 246 677 9 999 Regis Aged Care Barambah Villas Kingaroy 1300 998 100 99 Bramble Bay Retirement Village Sandgate 3869 6100 9 99 Corinthian Court Retirement Village Kirwan 4789 9733 9 99 Farris Villas Gracemere 1300 352 353 99 McDonald Court Retirement Village Atherton 1300 998 100 9 9 Tallowwood Lodge Retirement Village Crows Nest 3869 6100 9 9 Woodward Retirement Village Whitfield 4053 5999 9 999 Roshana Care Group Parklands Lifestyle Village Urangan 4184 1300 9 999 Seasons Living Australia Bribie Island Bellara 3410 4300 9 99 Caloundra Golden Beach 5437 4900 9 99 Eastern Heights Eastern Heights 3202 2130 9 99 Kallangur Kallangur 3285 9500 9 99 Mango Hill Mango Hill 0411 654 026 9 99 Redbank Plains Redbank Plains 3814 8700 9 99 Sinnamon Park Sinnamon Park 0472 878 783 9 99 Waterford West Waterford West 0439 389 849 9 99 Sir James Terrace Villas Deception Bay 3204 7911 9 999 Southern Cross Care (QLD) Caloundra Retirement Estate Little Mountain 5492 6866 9 999 Edens Landing Retirement Estate Edens Landing 3805 5300 9 999 Noosa Waters Retirement Estate Noosaville 5474 4480 9 99 ParqueVista on Seville Holland Park 0413 730 464 9 99 Stretton Gardens Retirement Estate Drewvale 3272 6011 9 999

Note: 1. Care Community ; See Supported & Assisted Living table page 158 * This section only includes organisations who have chosen to advertise

Fees/Costs

DPS Web Notes Advert Page ID

GREENGATE to SOUTHERN CROSS CARE (QLD) ORGANISATION Greengate

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation*

159

999 9 9 9 99 9 999 Note 1 9 9 999 9 99 99 99 99 999 9 99

67 20016 98 20550 98 20549 98 20548 98 20904 59 21205 97 54397 102-103 62085 102-103 21738 102-103 20276 102-103 62086 9, 33D 21444 9, 33D 19929 9, 33D 22353 9, 33D 20019 9, 33D 20269 9, 33D 20925 9, 33D 38638 18-19 21417

9 9

18-19 21004

9 9 9

9 9 9 99

18-19 20648

18-19 21006 18-19 21416 18-19 20647 18-19 21005 54-55 61880 Note 2

105 19379

Note 2

105 19380 105 20227

Note 2

105 19096

Note 2

105 18009 105 18713

9 99 99 99 99 99

Note 2

105 21176

Note 2

105 20226 61 20354 71 61981 71 61980 71 18414 71 21455 71 61982

2. See Supported & Assisted Living table page 158 Definitions see page 126

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

QUEENSLAND 2022/23

Type

Retirement Accommodation listed alphabetically by their Organisation* ST VINCENT'S CARE SERVICES to WESLEY MISSION QUEENSLAND ORGANISATION St Vincent's Care Services

The Salvation Army Aged Care Tingari Group TriCare

Wesley Mission Queensland

Features

Fees/Costs

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i te mu Sma nal Fac ilit ll Pe Don ts We ies lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

160

VILLAGE

AREA PHONE (07)

Carseldine

Carseldine 1800 778 767 9

DPS Web Notes Advert Page ID

999 Bardon Retirement Living Bardon 1800 778 767 9 99 Boondall Retirement Living Boondall 1800 778 767 9 99 Enoggera Retirement Living Enoggera 1800 778 767 99 99 Mitchelton Retirement Living Mitchelton 1800 778 767 9 99 Southport Retirement Living Southport 1800 778 767 99 999 Riverview Gardens Retirement Village Riverview 3282 1000 9 99 Kewarra Retirement Village Kewarra Beach 4058 4000 9 99 Compton Gardens Retirement Community Aspley 3263 2788 9 9 99 Cypress Gardens Retirement Community Clear Island Waters 5579 9311 9 999 James Ommaney Retirement Community Mount Ommaney 3376 1336 9 999 Mt Gravatt Retirement Community Mount Gravatt 3849 4358 9 9 999 Runaway Bay Retirement Community Runaway Bay 5500 2300 9 9 999 Stafford Lakes Retirement Community Chermside West 3864 4500 9 999 Willow Glen Retirement Community Toowoomba 4635 4000 9 99 Aldersgate at Red Hill Retire Com'ty (WMQ*) Red Hill 1800 864 846 99 99 Rosemount Retire Com'ty at Sinnamon Park Sinnamon Park 1800 864 846 9 99 Wheller on the Park Retirement Community Chermside 1800 864 846 9 99

9 9 9 9 9 9 99 99 99 99 99 99 99 99 99 99

7 14840

9 9 9 9 9 9

7 20629 7 21491 7 14442 7 14858 7 20630 80 17423 142, 143, 148 38624 86-87, OBC 14431 86-87, OBC 14594 86-87, OBC 14583 86-87, OBC 14595 86-87, OBC 14592 86-87, OBC 20020 86-87, OBC 17990

83 14403 83 21837 83 18382

*Wesley Mission Queensland * This section only includes organisations who have chosen to advertise

Definitions see page 126

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Australia’s Favourite Retirement Guide ALITY PSEst.QU1999

- retirement planning - 2 guides in 1 - lifestyle options - big4 tourist park feature - health & wellbeing - home care - managing finances

www.yourretirementLiving.com.au

AgedCareGuide.com.au

To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages. The reference tables are organised in five regions: Brisbane, North Coast, North West, South Coast and Southern.

Brisbane North Coast North West South Coast Southern

On the following pages you’ll find alphabetical lists of approved providers in Greater Brisbane Metropolitan.

The list below is a quick reference guide to help you find in which group council districts are listed. For example Redland LGA is grouped under South Coast. Page 162 is a colour coded map of Queensland to show you which council districts are grouped together. An explanation of used icons and how to read the HCP tables can be found on page 163.

Council District

Metro Region

Brisbane

Gold Coast

South Coast

Ipswich Lockyer Valley Logan

Southern North West Southern

Moreton Bay

North Coast

Redland

South Coast

Scenic Rim

Southern

Somerset

North West

Sunshine Coast

North Coast

161

H O M E

HCPs Greater Brisbane Metropolitan

QUEENSLAND 2022/23

C A R E

P A C K A G E S

Aged Care Guide

164 162

N uDi d2e0. c2o2m/ .2a3u w w wQ . AUg Ee EdN C Sa Lr A eG

QUEENSLAND 2020

Local Government Areas (State Maps) Thismap mapprovides providesyou youwith withaageographical geographicalreference referenceto tothe theLGA LGAareas areasin inQueensland. Queensland. This

Metropolitan&&surrounds surrounds Metropolitan

TORRES STRAIT ISLAND

TORRES

NORTHERN PENINSULA

SUNSHINE COAST

North Coast

SOMERSET

MAPOON

North West

MORETON BAY

Brisbane

NAPRANUM WEIPA

LOCKHART RIVER

BRISBANE LOCKYER VALLEY

AURUKUN

REDLAND IPSWICH LOGAN

South Coast

PORMPURAAW COOK

HOPE VALE

KOWANYAMA

Far North

MORNINGTON

GOLD COAST

SCENIC RIM

WUJAL WUJAL

Southern

DOUGLAS MAREEBA

CARPENTARIA

YARRABAH CAIRNS

DOOMADGEE

CASSOWARY COAST

TABLELANDS

PALM ISLAND

BURKE

ETHERIDGE

CROYDON

HINCHINBROOK TOWNSVILLE BURDEKIN MOUNT ISA

MCKINLAY

Regional

RICHMOND CHARTERS TOWERS

WHITSUNDAY

North

CLONCURRY

MACKAY FLINDERS

ISAAC BOULIA

LIVINGSTONE

WINTON ROCKHAMPTON

BARCALDINE LONGREACH

GLADSTONE

CENTRAL HIGHLANDS

Central WOORABINDA

DIAMANTINA

BLACKALL-TAMBO

BANANA

BARCOO

BUNDABERG

NORTH BURNETT

FRASER COAST NOOSA

QUILPIE

CHERBOURG

MURWEH

SOUTH BURNETT

MARANOA

South West

GYMPIE

WESTERN DOWNS

TOOWOOMBA BULLOO PAROO

BALONNE

GOONDIWINDI SOUTHERN DOWNS

Reproduced with the permission of the Queensland Government

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163

How to read the HCP table The table on the next few pages lists Home Care Packages approved providers in alphabetical order, detailing the Home Care Packages level they offer and if they offer any package supplements.

The hours of care are increased at each level of care i.e. more hours of care and services are provided under Home Care Package Level 4 and the least under Home Care Package Level 1.

Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au .

Package supplements, like the Dementia Supplement Z and the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y, or for people who live in rural, remote or isolated areas t. The Cultural Environment g indicates providers offering services for people from culturally diverse backgrounds.

The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services, and medication assistance.

Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

These icons help you find the packages that are most suitable for you.

Brisbane North Coast North West South Coast Southern

General packages suitable for all eligible clients

nn n

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Brisbane Metropolitan SERVICE PROVIDER

Advanced Care Australia (QLD) Adventist Retirement Village Caloundra

Retirement Village Victoria Point n Adventist Age Up Health nnn All About Living - Home Care Services nn All Aged Care Home Care Packages nn nn Alzheimer's Queensland - Home Care Packages n nn Angels in Aprons Brisbane North nn nn Angels in Aprons Brisbane South nn nn Angels in Aprons Gold Coast nn n Anglicare SQ Brisbane North Community Services nn Anglicare SQ Brisbane South Community Services n n Anglicare SQ Caboolture Community Services n Anglicare SQ Gold Coast Community Services n Anglicare SQ Kilcoy Community Services n Anglicare SQ Logan Community Services nn Anglicare SQ Sunshine Coast Community Services n Note: 1. Fee for service available

Home Care Packages Levels

5491 3544 3820 5777 1300 254 326 3269 1915 3238 6700 1800 639 331 0406 076 885 0406 076 885 5655 0566 1300 610 610 1300 610 610 1300 610 610 1300 610 610 1300 610 610 1300 610 610 1300 610 610

Packages for Veterans

Home Care Packages Supplement

Notes

PHONE (07)

1300 628 485

Packages for people who live in rural, remote or isolated areas

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

DPS Web Advert Page ID

8ZeYtRg CALD, NESB 8ZR 8 8ZeR 8ZR ATSI, CALD, Greek, Italian 8eg 8ZeR 27 8Z 27 8Z Note 1 27 8Z ATSI 21, 65 8Zeg 21, 65 8 21, 65 8Ze 21, 65 8ZeR 21, 65 8Ze 21, 65 8ZeR 21, 65 8Z

19088 14695 14483 61667 38439 17247 39056 21480 62019 38188 17461 17235 17230 17233 38552 17232 19078

Aged Care Guide

164

QUEENSLAND 2022/23

These icons help you find the packages that are most suitable for you.

Brisbane North Coast North West South Coast Southern

General packages suitable for all eligible clients

n n n n

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Brisbane Metropolitan SERVICE PROVIDER

SQ West Moreton Community Services n Anglicare annecto at Home Support Sunshine Coast

AQ Brisbane North Home Care Packages

n n

Packages for people with housing needs and at risk of homelessness

Home Care Packages Levels

1300 610 610 5341 8208 3857 2191

1300 763 583

At Home Services Feros Care Brisbane South

1300 763 583

At Home Services Feros Care Caboolture

1300 763 583

3349 0875 3812 2253

1300 763 583 1300 763 583

Services Feros Care Sunshine Coast 1300 763 583 n AtAt Home Home Services Feros Care West Moreton 1300 763 583 n n AusCare Home & Community Care 1300 455 322 nnnnn Australian Unity Home Care Service Gold Coast 1300 160 170 n nnn Australian Unity Home Care Services 1300 160 170 n Avida Care QLD 1300 932 140 nnnnn Baldwin Living HomeServe 1800 911 989 n n BallyCara HomeCare 1300 272 222 nn nn Bannister In Home Care 1300 368 991 nnnnn Be Home Care Packages North Queensland 1300 761 011 n n Be Home Care Packages South Queensland 1300 761 011 n nnn Be Home Care Packages Sunshine Coast & North Brisbane 1300 761 011 nnn Better Living Home Care Packages 1300 307 344 nnnnn Blue Care Arundel Community Care 1300 258 322 n Blue Care Beaudesert Community Care 1300 258 322 n Blue Care Beenleigh Community Care 1300 258 322 n Blue Care Brisbane Northside Community Care 1300 258 322 n Blue Care Brisbane Southside Community Care 1300 258 322 n Care Brisbane Valley Community Care 1300 258 322 n Blue Care Caboolture Community Care 1300 258 322 n Blue Care Caloundra Community Care 1300 258 322 n Blue Blue Care Eastside Community Care 1300 258 322 n Care Elanora Community Care 1300 258 322 n Blue Care Fassifern Community Care 1300 258 322 n Blue Care Ipswich Community Care 1300 258 322 n Blue Blue Care Lockyer Community Care 1300 258 322 n Note: 1. Asian, CALD, European, Greek, Italian 2. CALD, Dutch, Greek, Indian, Russian

Packages for Veterans

Home Care Packages Supplement

Notes

PHONE (07)

South & Logan Home Care Packages n AQAQ Brisbane Ipswich Home Care Packages n At Home Services Feros Care Brisbane North

Services Feros Care Logan n AtAt Home Home Services Feros Care South Coast

Packages for people who live in rural, remote or isolated areas

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

8ZeYtR 8ZeYtg 8ZeRg 8ZeRg 8ZetRg 8Z 8Zg 8Z 8Z 8Z 8Z 8Zg 8Z 8ZeR 8ZR 8Zt 8ZR 8ZeR 8Ze ZtR 8ZR 8ZR 8ZeYtR 8eR 8 8Z 8ZetR 8g 8Zt 8ZetR 8ZR 8Z 8ZYg 8ZR 8Zeg 8ZR

Cultural Environment

DPS Web Advert Page ID 21, 65 18676

ATSI, CALD, LGBTIQ

21405

Note 1

18403

Note 2

18406

CALD

18404 19294

LGBTIQ

19983 18735 19984 18694 19295

ATSI

21410 38987 22243 20189 22180 22074 17 21374 38315 21863 21864 21859 22199 17346 20340 18724 17312

ATSI

17313 18556 17308 19085 19425

CALD

19097 17335

ATSI, CALD

18687 17349

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165

These icons help you find the packages that are most suitable for you.

Brisbane North Coast North West South Coast Southern

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Brisbane Metropolitan SERVICE PROVIDER

Care Lowood/Rosewood Community Care n n Blue Blue Care Maroochy Community Care

1300 258 322 n Blue Care Noosa Community Care 1300 258 322 n Blue Care Redcliffe Community Care 1300 258 322 n Blue Care Redland Community Care 1300 258 322 n Blue Care Sandgate Community Care 1300 258 322 nn Blue Care Southport Community Care 1300 258 322 n BodeWell Community Care Packages Gold Coast Region 726 291 n BodeWell Community Care Packages North Brisbane Region 1300 726 291 n BodeWell Community Care Packages South Brisbane Region 1300 1300 726 291 n Community Care Packages Sunshine Coast Region 1300 726 291 n BodeWell Clarke Brisbane Metro Logan At Home Support 1300 221 122 n Bolton Bolton Clarke Brisbane Metro North At Home Support 1300 221 122 n Clarke Brisbane Metro South At Home Support 1300 221 122 n n Bolton Clarke Caboolture At Home Support 1300 221 122 n Bolton Clarke Gold Coast & Tweed Heads At Home Support 1300 221 122 n Bolton Clarke Ipswich At Home Support 1300 221 122 n Bolton Clarke Sunshine Coast At Home Support 1300 221 122 n Bolton Community Care 1300 840 969 n Bromilow Social Support Group 3208 4785 n nn Burringilly Care 5464 2392 n Cabanda Care Connect 1800 692 464 nnnnn Carers Link 3901 1165 nn nn Carinity Home Care Bribie Island & Caboolture 1300 109 109 n Carinity Home Care Brisbane 1300 109 109 n Home Care Ipswich & Surrounds 1300 109 109 n n Carinity Home Care Logan 1300 109 109 n Carinity Home Care South Coast 1300 109 109 n Carinity Home Care Sunshine Coast 1300 109 109 n Carinity Cathay Home Care Packages 3275 3688 n Healthcare Home Care Services Queensland 1800 225 474 nn nn Catholic Centacare Brisbane North Region 1300 236 822 n Centacare Brisbane South Region 1300 236 822 n Logan, Gold Coast & Beaudesert regions 1300 236 822 nnn Centacare Centacare Moreton Bay Region 1300 236 822 n n Note: 1. ATSI; Respite care available during the day 3. Asian, CALD, Chinese, Vietnamese 2. ATSI, African, Indonesian, Spanish

Home Care Packages Levels

Packages for Veterans

Home Care Packages Supplement

Notes

PHONE (07)

1300 258 322

Packages for people who live in rural, remote or isolated areas

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

DPS Web Advert Page ID

8Z 8ZeY 8Z 8ZetR 8Z 8ZetR 8Z IFC-1, 35 8Ze IFC-1, 35 8Ze IFC-1, 35 8Ze IFC-1, 35 8Ze 8ZetR 8ZetR 8ZetR 8ZetR 8ZetR 8ZetR 8ZetR 8ZeR Note 1 8Zeg 8Z 8ZeYR Note 2 8ZeRg 10 8ZeYtR 10 8ZeYtR 10 8ZeYtR 10 8ZeYtRg CALD 10 8ZeYtRg CALD 10 8ZeYtR Note 3 8Zeg 8ZtR 8Ze Bosnian, Spanish 8ZeRg Note 4 8tRg 8

20343 17239 19084 19360 17352 17339 19432 20908 20907 20753 20909 18029 20344 18711 19418 18364 19381 18362 17240 17364 14448 18033 18606 62062 62064 17370 20850 20345 62063 17261 38609 17259 61576 17418 17310

4. Bosnian, Chinese, Spanish

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QUEENSLAND 2022/23

These icons help you find the packages that are most suitable for you.

Brisbane North Coast North West South Coast Southern

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Brisbane Metropolitan SERVICE PROVIDER

PHONE (07)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Home Care Packages Supplement

South West Region 1300 236 822 1234 8ZetR n n n Centacare Sunshine Coast Region 1300 236 822 1234 8ZetR n Centacare Chinese Fraternity Association of Queensland 3252 9803 1234 8Zeg n nn Co.As.It. Community Services 6100 1234 8g nn nn Co.As.It. Community Services - Home Care Package (HCP) Provider 3624 3624 6100 1234 8 nn nn Coastal Home Care - Sunshine Coast 5293 8304 1234 8ZeYtR n Communify Home Care Packages 3510 2700 1234 8 n QLD 1800 275 753 1234 8Z n nn CPLCÜRAAgedHomeCareCareServices Packages 5527 8011 1234 8Zeg nnnnn Deaf Connect (formerly Deaf Services and the Deaf Society) 3892 8500 1234 8Zt nn n Diversicare Home Care Packages 1300 348 377 1234 8ZeRg nn nn EACH Home Care Packages 1300 003 224 1234 8ZeR n n Envigor Bribie Island 1300 368 446 1234 8 n Envigor Brisbane 1300 368 446 1234 8 nn Envigor Brisbane Bayside 1300 368 446 1234 8 nn Envigor Brisbane South 1300 368 446 1234 8 n nn Envigor Brisbane West 1300 368 446 1234 8 n Gold Coast North 1300 368 446 1234 8 n Envigor Home Care 1300 368 446 1234 8ZR nn nn Envigor Ipswich Central 1300 368 446 1234 8 n Envigor Logan 0433 418 578 1234 8 n Envigor Envigor Maroochydore 1300 368 446 1234 8 n Envigor Moreton Region 1300 368 446 1234 8 n Envigor Noosa 1300 368 446 1234 8 n Envigor North/North West 1300 368 446 1234 8 nn Five Good Friends Brisbane East and Bayside 1300 787 581 1234 8Zet nn nn Five Good Friends Brisbane Fraser Coast and Bundaberg 1300 787 581 1234 8Zet nnnnn Five Good Friends Home Care Services 1300 787 581 1234 8Zet nnnnn Flexi Care 3422 8400 1234 8ZeR n Community Services 3812 2014 1234 8Zeg n nnn Focal Community 3252 3488 1234 8eY nn Footprints GOC Care Home Care Packages Brisbane 3249 1010 1234 8ZeRg nn nn GOC Care Home Care Packages Gold Coast 5574 3920 1234 8ZeRg nn Gold Coast Multi Service Centre 5613 1844 1234 8ZeR n HammondCare At Home Brisbane 1800 826 166 1234 8ZetR nn nn Note: 1. Asian, Chinese, European, Korean, Vietnamese 3. Asian, CALD, Chinese, French, Greek 2. CALD; Fee for service available

Packages for Veterans

Notes

Cultural Environment

DPS Web Advert Page ID 18691 18690

Note 1

17262

CALD

18688 17263 61675 20922 21591

ATSI, CALD, LGBTIQ, NESB 17404 22323 Note 2

19993 21869 61970 61974 61968 61967 61966 61965 20627 61964 38770 61972 61969 61971 61975 63113 63114 22111 17377

Note 3

38370 17266

CALD, Greek, NESB

17311

Note 4

18409 62163 22072

4. CALD, Greek, NESB, Russian, Serbian

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These icons help you find the packages that are most suitable for you.

Brisbane North Coast North West South Coast Southern

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Brisbane Metropolitan SERVICE PROVIDER

PHONE (07)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Home Care Packages Supplement

Living Home Care Packages 1300 911 728 1234 8ZetR nnnnn Happy 1300 422 111 1234 8ZetR nnnnn HCAHeatherHomeHill Home Care nn nn Home care & community care (Wesley Mission Queensland) 180037204489122448 1234 8Zg 1234 8ZeYtR nnnnn Home Care Assistance Gold Coast 5528 1643 1234 8Z n Home Care Assistance Sunshine Coast/Wide Bay 5491 6888 1234 8ZetR n Home Care Bribie Island/Caboolture 3410 3730 1234 8Ze n Home Care Brisbane North 3850 7900 1234 8Ze n Home Care Brisbane South 3850 7900 1234 8Ze n nn Home Care South Coast 5539 7600 1234 8Ze n Home Care Sunshine Coast 5456 3232 1234 8ZR n Home Care West Moreton 5460 6500 1234 8Z n n Home Caring 1300 875 377 1234 8Zeg nnnnn Home Instead Brisbane Inner North & West 3720 8400 1234 8ZeR n Home Instead Brisbane North & Caboolture 3482 0800 1234 8Z nn Home Instead Gold Coast 5591 2444 1234 8Zt n Home Instead Redlands & Logan 3245 5517 1234 8Z n nn Home Instead Sunshine Coast & Gympie 5443 3562 1234 8Z n Home Instead Toowoomba & Dalby 4613 0574 1234 8t n Home Support Services 1800 854 300 1234 8ZetRg nnnnn HomeCaring - Dementia Caring Australia 1300 875 377 1234 8ZR nn Immanuel Gardens Home Support 1800 960 433 1234 8Z n integratedliving Queensland 1300 782 896 1234 8ZetR nnn n IRT Home Care South East QLD 13 44 78 1234 8ZetR n IUIH Home Support Brisbane South 1800 802 265 1234 8ZeRg nnnnn IUIH Home Support Caboolture 1800 802 265 1234 8ZeRg nnnnn IUIH Home Support Hervey Bay 1800 802 265 1234 8ZeRg nnnnn IUIH Home Support Logan River Valley 1800 802 265 1234 8ZeRg nnnnn IUIH Home Support North Brisbane 1800 802 265 1234 8ZeRg nnnnn IUIH Home Support Sunshine Coast 1800 802 265 1234 8ZeRg nnnnn IWAA Home Care Services 3208 6333 1234 8Zeg n nn Jeta Gardens Aged Care 3200 7188 1234 8 n n Jubilee Community Care 3871 3220 1234 8Z n Just Better Care QLD 1300 587 823 1234 8Z nnnnn Note: 1. African, Chinese, Croatian, Filipino, French, Japanese, Malaysian, Pakistani, Singaporean, South African, Spanish, Sri Lankan, Tamil

Notes

Cultural Environment

DPS Web Advert Page ID 62822 38172

Note 1

20286 83 17275 22349 21854 30 19063 30 61504 30 19061 30 17437 30 18693 30 19057

Note 2

39049 20944 20934 20937 20935 20936 21430

CALD, NESB

19443 21972 14694 19369 98 20892

ATSI

17385

ATSI

22340

ATSI

22341

ATSI

22342

ATSI

22338

ATSI

22339

Note 3

17387 14400 17270 28 18591

2. Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese 3. Arabic, Bosnian, CALD, Egyptian, Islamic, Lebanese, Muslim, South African, Turkish

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QUEENSLAND 2022/23

These icons help you find the packages that are most suitable for you.

Brisbane North Coast North West South Coast Southern

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Brisbane Metropolitan SERVICE PROVIDER

PHONE (07)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Home Care Packages Supplement

Notes

Cultural Environment

DPS Web Advert Page ID

House Aged & Disabled Care Services 5541 4025 1234 8ZetRg ATSI 17391 nn Jymbilung Kal'ang Respite Care Centre Aboriginal Corporation 4124 7780 1234 8ZeYg ATSI, Asian, LGBTIQ 17392 n Kalwun Community Care 5522 9197 ATSI 18692 1234 8Zeg n KinCare 1300 110 254 1234 8ZetRg LGBTIQ 18663 nnnnn Kinder Caring Home Nursing QLD 1300 796 675 1234 8Z 18211 nnnnn Let's Get Care 1300 497 442 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 38287 nnnnn Liberty Community Connect Home Care Packages 5578 1668 1234 8ZeYtRg Note 1 38341 n Life Without Barriers QLD 1800 792 359 1234 8ZeYR 12 63128 nnnnn Lifebridge Australia 1800 043 186 1234 8ZeYtR 21603 n Lite n' Easy 13 15 12 1234 8 Note 2 51 49557 nnnnn Magenta Community Services | Southern Queensland 4633 4967 1234 8Z 38356 n Mercy Community Home and Community Care 3260 9555 1234 8Z 21940 n n MiCare Home Care Packages QLD 1300 064 064 Note 3 22362 1234 8ZeRg nn nn MultiLink Community Services 3808 4463 1234 8Zeg CALD, NESB 17399 nn nn myHomecare by Bromilow QLD 1300 840 969 1234 8ZeR 20863 nnnnn Overnight Respite Services (Wesley Mission Queensland) 1800 448 448 1234 8Z 83 18725 n Ozcare Home Care Brisbane North 1800 692 273 1234 8ZR 102-103 17269 n Home Care Brisbane South & Logan 1800 692 273 1234 8ZR 102-103 17301 n nn Ozcare Home Care Gold Coast 1800 692 273 1234 8ZR 102-103 17449 n Ozcare Home Care Ipswich 1800 692 273 1234 8ZRg ATSI 102-103 17297 n n Ozcare Home Care North Lakes 1800 692 273 1234 8ZR 102-103 17295 n Ozcare Ozcare Home Care Sunshine Coast 1800 692 273 102-103 17248 1234 8ZR n Ozcare Home Care Toowoomba 1800 692 273 1234 8ZRg ATSI 102-103 17300 n Pearl Home Care - Brisbane North 3314 2575 1234 8 54075 n Home Care - Brisbane South 3172 5047 1234 8 54076 n nn Pearl Home Care Gold Coast 3148 6613 1234 8Zt 63022 n Pearl Home Care Ipswich - Toowoomba 0423 247 315 1234 8Zt 63026 n Pearl Home Care Sunshine Coast 0448 408 521 1234 8Z 63021 n Pearl Care 5445 7044 1234 8Zet 19366 n Range at Home Brisbane Bayside 3188 9507 1234 8Z 25 38318 nn n Right Right at Home Brisbane North 3518 8820 1234 8Z 25 61802 n Right at Home Brisbane South 3193 7379 25 38330 1234 8Z n at Home Brisbane West 3153 3080 1234 8Z 25 61812 nn Right at Home Darling Downs 4592 8204 1234 8Zt 25 38319 n Right at Home Gold Coast North 5655 0519 1234 8Z 25 61804 nn Right Right at Home Gold Coast South 5655 0519 1234 8Z 25 38321 n Note: 1. African, Asian, Chinese, Dutch, Eastern European, Filipino, Indonesian, Italian, Korean, Malaysian 2. Fee for service available 3. Dutch, Spanish, Western European ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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These icons help you find the packages that are most suitable for you.

Brisbane North Coast North West South Coast Southern

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Brisbane Metropolitan SERVICE PROVIDER

at Home Greater Logan n Right Right Moreton Bay Region n Right atat Home RightCare nnnnn Right at Home Coast n RSL LifeCareHomeat Sunshine Home Nth - Tweed Heads, Gold Coast, Murwillumbah nnnnn Somerset Community n Southern Cross Care QldServices nn nn Southern Cross Care Qld - Gold Coast n Cross Care Qld - Logan River n nn Southern Cross Care Qld - Sunshine Coast n Southern Cross Care Qld - West Moreton n Southern & District Aged Care nnnnn Springsure Tallebudgera n StSt Andrews, John's Community Care n Aged Care Community Care n StSt Mary's Paul's, Caboolture n St Vincent's Care Services Home Care Brisbane n Care Services Home Care Gold Coast n StSt Vincent's Vincent's Services Home Care Sunshine Coast n St Vincent's Care Care Services Home Care Toowoomba n Suncare Community nn nn Sundale In-Home CareServices Home & Community Care n Sunny Care Home Services n Tabeel, Laidley n Tender Loving Cuisine Australia nnnnn Teviot Villas, Boonah n The Salvation Army Aged Care Plus Riverview n n The Salvation Army Community Care n n Trinder Park n UPA North Coast Home Care Services nnnnn Whiddon Tweed Heads Community Care n Garden Settlement n nn Wongaburra Care Nangarin Lodge n Woombye Wujal Aboriginal Shire Council Community Care nnnnn Wujal YNA Your Nursing Agency Home Care Services n Zion, Nundah nNote: 1. Fee for service available

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Home Care Packages Supplement

Notes

PHONE (07)

2800 6032 3053 3851 3054 1360 5301 9340 1300 853 146 5427 0548 1300 306 442 1300 306 442 1300 306 442 1300 306 442 1300 306 442 4984 1012 1800 960 433 4039 9700 5492 4019 1800 960 433 1800 778 767 1800 778 767 1800 778 767 1800 778 767 1800 786 227 5450 4444 3272 2615 1800 960 433 1800 801 200 0419 312 738 3282 1000 3816 6023 1800 960 433 1300 026 594 1300 738 388 5540 1400 5458 3500 4083 9100 1300 360 456 3266 5911

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

8Z 8Z 8ZR 8Z 8ZeR 8 8Ze 8Ze 8Ze 8Ze 8Ze 8Zt 8 8ZetR 8eY 8 8Zet 8Zet 8Zet 8Zet 8ZetR 8ZetR 8 8 8 8 8ZetR 8ZeR 8 8ZeYR 8g 8 8 8Zetg 8Z 8ZeR

Packages for Veterans

Cultural Environment

DPS Web Advert Page ID 25 62677 25 52673 25 22069 25 22256 22336 20950 71 61948 71 17374 71 61983 71 17415 71 18709 17416 14666 17304 14682 14401 7 21962 7 21963 7 21966 7 21967 20308 17454 22011 14362

Provides meals

63101 19384 80 14580

Note 1

80 38760 14771 13994

LGBTIQ

20142 14494 14686

ATSI

17326 22195 14415

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H O M E

HCPs Regional Queensland

General packages suitable for all eligible clients

C A R E P A C K A G E S

QUEENSLAND 2022/23

Home Care Packages directory – Approved Providers Home Care Package approved providers deliver home care and support services to members of the community who live at home. If you’ve been approved for a Government funded Home Care Package of any type you may approach any approved Home Care Package provider to provide the services you need. Some providers may only provide services in one region while others can service multiple areas. On the following pages you’ll find alphabetical lists of approved providers, in Regional Queensland. To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages. The reference tables are organised in four regions: Central, Far North, North, South West.

Central Far North North South West

170

The list below is a quick reference guide to help you find in which group council districts are listed. For example Mount Isa LGA is grouped under North.

Page 162 is a colour coded map of Queensland to show you which council districts are grouped together. An explanation of used icons and how to read the HCP tables can be found on page 171.

Council District Alpha Aramac Aurukun Balonne Banana Barcaldine Barcoo Blackall-Tambo Boulia Bulloo Bundaberg Burdekin Burke Cairns Carpentaria Cassowary Coast Central Highlands (QLD) Charters Towers Cherbourg Cloncurry Cook Croydon Diamantina Doomadgee Douglas Etheridge Flinders (QLD) Fraser Coast Gladstone Goondiwindi Gympie Hinchinbrook Hope Vale Isaac Issac Jericho

Region Central Central Far North South West Central Central Central Central Central South West Central North Far North Far North Far North Far North Central North South West North Far North Far North Central Far North Far North Far North North Central Central South West South West North Far North North Central Central

Council District Kowanyama Livingstone Lockhart River Longreach Mackay Mapoon Maranoa Mareeba McKinlay Mornington Mount Isa Murweh Muttaburra Napranum Noosa North Burnett Northern Peninsula Palm Island Paroo Pormpuraaw Quilpie Richmond Rockhampton South Burnett Southern Downs Tablelands Toowoomba Torres Townsville Weipa Western Downs Whitsunday Winton Woorabinda Wujal Wujal Yarrabah

Region Far North Central Far North Central North Far North South West Far North North Far North North South West Central Far North South West Central Far North North South West Far North South West North Central South West South West Far North South West Far North North Far North South West North Central Central Far North Far North

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How to read the HCP table The table on the next few pages lists Home Care Packages approved providers in alphabetical order, detailing the Home Care Package levels they offer and if they offer any package supplements.

The hours of care are increased at each level of care, which means more hours of care and services are provided under Home Care Package Level 4 and the least amount of hours under Home Care Package Level 1.

Package supplements, like the Dementia Supplement Z and the Veterans’ Supplement R, are offered to eligible persons only.

Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y, or for people who live in rural, remote or isolated areas t. The cultural environment g indicates providers offering services from culturally diverse backgrounds. Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

These icons help you find the packages that are most suitable for you.

Central Far North North South West

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Queensland SERVICE PROVIDER

Care Australia (QLD) n Advanced Care of the Aged n Akooramak in Aprons Brisbane North n Angels in Aprons Brisbane South n Angels SQ Longreach Community Services n Anglicare SQ Roma Community Services n Anglicare SQ Toowoomba Community Services n Anglicare Anglicare Community Services n Anglicare SQSQ Townsville Services n AQ ToowoombaWideHomeBayCareCommunity n At Home Services Feros CarePackages Downs n At Home Services Feros Care Darling Sunshine Coast n At Home Services Feros Care West n At Home Services Feros Care Wide Moreton n Aurukun Shire Council CommunityBayHome Help n Australian Unity Home Care Service Gold Coast n Avida Care QLD nnnn Baralaba Community Aged Care n Barcaldine Multi Purpose Health Service n

Home Care Packages Levels

4661 4100 0406 076 885 0406 076 885 1300 610 610 1300 610 610 1300 610 610 1300 610 610 1300 610 610 4635 2966 1300 763 583 1300 763 583 1300 763 583 1300 763 583 4060 6834 1300 160 170 1300 932 140 4998 1122 4650 4000

Packages for Veterans

Home Care Packages Supplement

Notes

PHONE (07)

1300 628 485

Packages for people who live in rural, remote or isolated areas

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 123 2

Cultural Environment

DPS Web Advert Page ID

8ZeYtRg CALD, NESB 8 27 8Z 27 8Z 21, 65 8ZeYtR 21, 65 8ZeYtR 21, 65 8ZeYtR 21, 65 8ZeR 21, 65 8Z 8ZetR 8Z 8Z ATSI 8Zg 8Z 8ZeYtRg ATSI 8ZeR 8Zt Meals on Wheels available 8t 8t

19088 14482 21480 62019 20008 17231 17225 17228 18732 18405 20730 19295 21410 19296 21054 22243 22180 17332 18703

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These icons help you find the packages that are most suitable for you.

Central Far North North South West

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Queensland SERVICE PROVIDER

Regional Council Home & Com'ty Care (Alpha-Jericho) n Barcaldine Regional Council Home & Community Care (Aramac) n Barcaldine Care Packages North Queensland nnn BeBe Home Packages Wide Bay & Fitzroy n BetterHomeLivingCareHome Care Packages (QLD) nnnn Biggenden Lions Community Care n Blue Care Allora-Clifton Community n Blue Care Bowen Community Care Care n Blue Care Bundaberg Community Care n Blue Care Burdekin Community Care n Blue Care Cairns Community Care n Blue Care Callide Valley Community Care n Blue Care Capricorn Coast Community Care n Blue Care Cassowary Coast Community Care Innisfail n Blue Care Cassowary Coast Community Care Tully n Blue Care Charleville Community Care n Care Charters Towers Community Care n Blue Care Chinchilla/Miles Community Care n Blue Care Cloncurry Community Care n Blue Care Crows Nest Community Care n Blue Care Cunnamulla Community Care n Blue Care Dalby Community Care n Blue Care Dha'li Community Care n Blue Care Gayndah Community Care n Blue Blue Gladstone Community Care n Blue Care Goondiwindi Community Care n Blue Care Gympie Community Care n Blue Care Ingham Community Care n Blue Care Kingaroy/Nanango Community Care n Blue Care Mackay Community Care n Blue Care Monto Community Care n Blue Care Mount Isa Community Care n Blue Care Moura Community Care n Blue Care Care Community Care n Blue Care Mundubbera Community Care n Blue Care Murgon Noosa Community Care n Note: 1. Meal preparation not included

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Home Care Packages Supplement

Notes

PHONE (07)

4651 5646 4651 5647 1300 761 011 1300 761 011 1300 307 344 4127 1433 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322

Packages for Veterans

1234 12 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

8t 8t ZtR 8ZR 8ZeYtR 8t 8Z 8Z 8Rg 8Z 8Zt 8Z 8Ze 8tg 8g 8Z 8ZRg ZtR 8Z 8Zt 8Zt 8Zt 8Yg 8 8ZetR 8Zg 8Z 8Z 8Zg 8ZetRg 8ZtR 8Z 8ZR 8 8ZeYtR 8Z

Cultural Environment

DPS Web Advert Page ID

Note 1

17389

Note 1

17331 21863 21865 22199 17333 20339 17341

NESB

17324 17338 18686 17323 18035

NESB

17348

NESB

17355 17255

ATSI

17343 20043 17459 20341 17258 17345

ATSI, NESB

17319 20037 17320

ATSI

18026 17238 17347

ATSI

20342

ATSI

17282 19070 17277 19093 17363 17337 19084

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These icons help you find the packages that are most suitable for you.

Central Far North North South West

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Queensland SERVICE PROVIDER

Home Care Packages Levels

1300 258 322

Blue Care Rockhampton/Mt Morgan Community Care

1300 258 322

Care Roma Community Care n Blue Care Stanthorpe Community Care n Blue Blue Tablelands Community Care n Blue Care Toowoomba Community Care n Blue Care Townsville Community Care n Blue Care Wakka Wakka Jinda Community Care n Blue Care Community Care n BoltonCareClarkeWarwick At Home Support n Bolton Clarke Cairns At Home Support n Bolton Clarke Mackay At Home Support n Bolton Clarke Rockhampton Sunshine Coast At Home Support n Bolton Clarke Toowoomba Support n Bolton Clarke Townsville AtAtHomeHomeSupport n Bolton Clarke Wide Bay Bundaberg At Home Support n Bolton Clarke Wide Bay Hervey Bay At Home Support n Broadsound Coastal Care n Brodribb At Home n Bromilow Community Care n Bur-Del Home Care Program n Capricorn Adventist Retirement Village n Care Connect n n Carinity Home Care Rockhampton n Carinity Home Care Toowoomba & Surrounds n Home Care Townsville n Carinity Home Care Wide Bay n Carinity Healthcare Home Care Services Queensland n n Catholic Fraser Coast and Kingaroy Regions n n Centacare South West Region n Centacare Sunshine Coast Region n Centacare Community Care Bundaberg n CentacareCQ Community Care Central Highlands & Emerald n n CentacareCQ CentacareCQ Care Mackay n CentacareCQ Community Care Rockhampton, Yeppoon & Gladstone n Central West Community Options Program nNote: 1. Prority for retirementCommunity village residents

1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 221 122 1300 221 122 1300 221 122 1300 221 122 1300 221 122 1300 221 122 1300 221 122 1300 221 122 4950 2087 4602 0290 1300 840 969 4783 4560 4939 2801 1800 692 464 1300 109 109 1300 109 109 1300 109 109 1300 109 109 1800 225 474 1300 236 822 1300 236 822 1300 236 822 1300 523 985 1300 523 985 1300 523 985 1300 523 985 4657 2680

Packages for Veterans

Home Care Packages Supplement

Notes

PHONE (07)

Blue Care Proserpine Community Care

Packages for people who live in rural, remote or isolated areas

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

8ZtR 8Z ATSI 8Ztg NESB 8Zg 8ZR 8Zet 8ZeR ATSI 8tg 8Zt 8ZetR 8ZetR 8ZetR 8ZetR 8ZetR 8ZetR 8ZetR 8ZetR 8ZeYtR 8ZeR 8ZeR 8eYtRg ATSI Note 1 8ZR 8ZeYR 8ZeYtRg CALD 8ZeYtR 8ZeYtR 8ZeYtR 8ZtR 8Zet 8ZetR 8ZetR 8ZetR 8ZetR 8ZetR 8ZetR ATSI 8etg

Cultural Environment

DPS Web Advert Page ID 17289 17448 17445 17353 17351 17344 17354 17315 17356 18360 19417 19372 18362 18361 19371 18363 21069 17288 17358 17240 17359 14642 18033 10 17390 10 39061 10 39062 10 17394 38609 20320 18691 18690 17369 17368 17284 17367 17429

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These icons help you find the packages that are most suitable for you.

Central Far North North South West

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Queensland

Home Care Packages Levels

SERVICE PROVIDER

PHONE (07)

Clermont Multi Purpose Health Service Montcler

4983 4000

Home Care Packages n CÜRA Downs Hospital & Health Service Home Care Services n Darling Connect (formerly Deaf Services and the Deaf Society) nnn Deaf Envigor / Wide Bay-Burnett n n Envigor Bundaberg n Envigor Cairns Queensland n Envigor Central Bay n Envigor Hervey nnnn Five GoodHomeFriendsCareBrisbane East and Bayside n n Five Good Friends Brisbane Fraser Coast and Bundaberg n n Five Good Friends Home Care Services QLD n n Flinders Shire Council Community Care Program n Forest View Aged Care Facility n FutureCare Home Care n Gemfields Community Support Association n n Good Shepherd Lodge n HCA Home QLD nn Hinterland Community Care n Home care & community care (Wesley Mission Queensland) nnnn Home Care Assistance Sunshine Coast/Wide Bay n n Home Care Blackall n Home Care Darling Downs and South West n Home Care Sunshine Coast n Home Care Townsville n Home Care West Moreton n Home Care Wide Bay (Bundaberg) n Home Care Wide Bay (Hervey Bay) n Home Caring nnnn Home Instead Sunshine Coast & Gympie n Home Instead Toowoomba & Dalby n Immanuel Gardens Home Support n Injilinji Aged Care Unit n integratedliving Queensland nnnn IUIH Home Support Brisbane South nnnn IUIH Home Support Caboolture nnnn Note: 1. Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese

5527 8011 4699 8868 3892 8500 1300 368 446 0409 471 600 0472 863 194 1300 368 446 1300 368 446 1300 787 581 1300 787 581 1300 787 581 4741 2960 4126 2455 4634 6302 4985 4664 4963 2999 1300 422 111 4958 2116 1800 448 448 5491 6888 4657 6777 4617 6691 5456 3232 4775 2250 5460 6500 4150 1450 4124 8985 1300 875 377 5443 3562 4613 0574 1800 960 433 4749 0005 1300 782 896 1800 802 265 1800 802 265

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Home Care Packages Supplement

Notes

2 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 2 1234 1234 1234

8t 8Zeg 8t 8Zt 8 8 8 8 8ZR 8Zet 8Zet 8Zet 8ZtR 8Zet 8Z 8et 8 8ZetR 8 8ZeYtR 8ZetR 8e 8ZetR 8ZR 8Ze 8Z 8ZetR 8ZetR 8Zeg 8Z 8t 8Z 8tg 8ZetR 8ZeRg 8ZeRg

Cultural Environment

DPS Web Advert Page ID 14804

ATSI, CALD, LGBTIQ, NESB 17404 22335 22323 38766 38769 38768 61973 20627 63113 63114 22111 17383 14808 38404 17379 14891 38172 17381 83 17275 21854 30 19062 30 19058 30 18693 30 20928 30 19057 30 20927 30 19060 Note 1

39049 20936 21430 14694

ATSI

17442 19369

ATSI

17385

ATSI

22340

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These icons help you find the packages that are most suitable for you.

Central Far North North South West

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Queensland SERVICE PROVIDER

Home Care Packages Levels PHONE (07)

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Home Care Packages Supplement

Notes

Cultural Environment

DPS Web Advert Page ID

Home Support Hervey Bay 1800 802 265 1234 8ZeRg ATSI 22341 nnnn IUIH Home Support Logan River Valley 1800 802 265 1234 8ZeRg ATSI 22342 nnnn IUIH Home Support North Brisbane 1800 802 265 1234 8ZeRg ATSI 22338 nnnn IUIH Home Support Sunshine Coast 1800 802 265 1234 8ZeRg ATSI 22339 nnnn IUIH IWAA Home Care Services 3208 6333 Note 1 17387 1234 8Zeg n Just Better Care QLD 1300 587 823 1234 8Z 28 18591 nnnn Kal'ang Respite Care Centre Aboriginal Corporation 4124 7780 1234 8ZeYg ATSI, Asian, LGBTIQ 17392 n Kaloma Home for the Aged 4671 1422 1234 8ZetR 14762 n Kerrisdale Gardens 4965 4400 1234 8 20246 n KinCare 1300 110 254 1234 8ZetRg LGBTIQ 18663 n n Kinder Caring Home Nursing 1300 796 675 1234 8Z 18211 nnnn Kowanyama Aged Care Services 4083 7162 1234 8Ztg ATSI 17455 n Let's Get Care 1300 497 442 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 38287 nnnn Life Without Barriers QLD 1800 792 359 1234 8ZeYR 12 63128 nnnn Lite n' Easy 13 15 12 Note 2 51 49557 1234 8 nnnn LiveBetter Community Services 1800 580 580 1234 8ZetR 26 17395 n n Lutheran Services Salem Home Care 1800 960 433 1234 8Z 14845 n Mackay District Home Care Services 4852 3343 1234 8Zt 17283 n Magenta Community Services | Central Queensland 4633 4967 1234 8Z 38357 n n Magenta Community Services | Southern Queensland 4633 4967 1234 8Z 38356 n McKinlay Shire MPHS Community Care 4746 4000 2 19442 8t n Mercy Health Home & Community Care Cairns 1300 096 428 24 59 14459 8 n Murroona Gardens 4791 3340 1234 8ZeR 14738 n Mutkin Residential Aged Care 4056 9290 234 14717 8ZeYtRg ATSI n myHomecare by Bromilow QLD 1300 840 969 20863 1234 8ZeR nnnn Nhulundu Health Service 1800 468 000 1234 8ZetRg ATSI 17405 n Northridge Salem, Toowoomba 1800 960 433 1234 8 14820 n NPA Community Aged & Disability Support Services 4048 6616 12 ATSI 17406 8etg n NWRH Home Care Packages 1800 221 131 1234 8ZeYtg ATSI 21404 nn Orana Home Support 4162 6555 1234 8Zt 14585 n Ozcare Home Care Bundaberg 1800 692 273 1234 8ZR 102-103 17293 n Ozcare Home Care Cairns 1800 692 273 1234 8ZRg ATSI 102-103 17294 n Ozcare Home Care Central Highlands 1800 692 273 1234 8ZR 102-103 17419 n Ozcare Home Care Gladstone 1800 692 273 102-103 18717 1234 8ZR n Ozcare Home Care Hervey Bay 1800 692 273 1234 8ZR 102-103 17299 n Ozcare Home Care Mackay 1800 692 273 1234 8ZR 102-103 17298 n Note: 1. Arabic, Bosnian, CALD, Egyptian, Islamic, Lebanese, Muslim, South African, Turkish 2. Fee for service available ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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These icons help you find the packages that are most suitable for you.

Central Far North North South West

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Queensland SERVICE PROVIDER

Ozcare Home Care Rockhampton

Home Care Toowoomba n Ozcare Home Care Townsville n Ozcare Home Care Ipswich - Toowoomba QLD n Pearl Pearl Care Liverpool-Wolondilly NSW nnnn RADCAREHomeCommunity n Range Care Care n Regis Home Care Cairns n Richmond Shire Council Aged Care n Right at Home Central Queensland & Wide Bay n Right at Home Darling Downs n Right at Home Far North Queensland n Right at Home Mackay n n Right at Home RightCare nnnn Right at Home Sunshine Coast n Right at Home Townsville n Community Health Aged Care Services n Rockhampton Home Care Service n Roma at Home North - Tweed Heads, Gold Coast, Murwillumbah nnnn RSLSeniorLifeCare Far North Queensland n SpringsureHelpers& District Care nnnn St John's CommunityAged nn St Vincent's Care ServicesCareHome Care Sunshine Coast n St Vincent's Care Services Home Care Toowoomba n Suncare Community Services Home & Community Care n n Tambo MPS Community Care n Ten Years Younger Home Care n Tender Loving Cuisine Australia n UPA North Coast Home Care Services nnnn Wahroonga, Biloela n Western Downs Regional Council Community Care n Whitsunday Home Care n Wowan Dululu Multi Purpose Centre n Wujal Wujal Aboriginal Shire Council Community Care nnnn YellowBridge QLD Home Care Packages n Your Nursing Agency Home Care Services (QLD) n YNA n Zion Retirement Living, Gympie

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Home Care Packages Supplement

Notes

PHONE (07)

1800 692 273 1800 692 273 1800 692 273 0423 247 315 0420 205 441 4097 7263 5445 7044 1300 188 740 4741 3327 4807 6454 4592 8204 4220 9883 4849 5406 3054 1360 5301 9340 4426 1016 4920 6900 4624 2730 1300 853 146 4281 6816 4984 1012 4039 9700 1800 778 767 1800 778 767 1800 786 227 4520 9746 4255 6822 1800 801 200 1300 026 594 4992 8300 1300 268 624 4813 9405 4937 1119 4083 9100 1300 882 764 1300 360 456 5482 8349

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 12 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Packages for Veterans

8ZR 8ZRg 8ZRg 8Zt 8Z 8etg 8Zet 8ZeYtR 8t 8Zt 8Zt 8Zt 8Z 8ZR 8Z 8Z 8e 8et 8ZeR 8Zt 8Zt 8ZetR 8Zet 8Zet 8ZetR 8t 8ZtR 8 8ZeYR 8 8Zt 8t 8ZetR 8Zetg 8 8Z 8

Cultural Environment

DPS Web Advert Page ID 102-103 17302

ATSI

102-103 17300

ATSI

102-103 17426 63026 63018

ATSI

17411 19366 18-19 21413 17278 25 22255 25 38319 25 38316 25 61806 25 22069 25 22256 25 38317 17412 17252 22336 39024 17416 17304 7 21966 7 21967 20308 17420

Fee for service available 22024 Provides meals

63101 13994 14712 17388 17286 17431

ATSI

17326 38354 22195 19383

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177

Culturally Appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race, or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding, or heightened understanding of the special needs of the cultural group.

Cultural Group ATSI

Aged Care Home Name Blue Care Hollingsworth Elders Village

Cultural Group CALD

Aged Care Home Name Blue Care Caloundra Aged Care Facility

ATSI

Blue Care Ny-Ku-Byun Elders Village

ATSI

Blue Care Shalom Elders Village

Cherbourg 1800 838 929 14744

CALD

Blue Care Capricorn Aged Care Facility

Yeppoon 1800 838 929 18011

Condon 1800 838 929 14721

CALD

Blue Care Carbrook Wirunya AC Facility

Carbrook 1800 838 929 18018

ATSI

Blue Care Star of the Sea Elders Village

Thursday Island 1800 838 929 14591

CALD

Blue Care Carina Aged Care Facility

ATSI

Eidsvold Multi Purpose Health Service

Eidsvold 4165 7100 20930

CALD

Blue Care Dicky Beach Aged Care Facility

Dicky Beach 1800 838 929 14597

ATSI

Georgina Hostel & Aged Care Facility

Morningside 3395 6888 14827

CALD

Blue Care Elanora Pineshaven AC Facility

Elanora 1800 838 929 14794

ATSI

Glenbrook Residential Aged Care Facility

Nambour 5459 7700 14688

CALD

Blue Care Emerald Avalon Aged Care Facility

ATSI

Hope Vale Aged Care Facility

Hope Vale 4060 9242 14605

CALD

Blue Care Flinders View Nowlanvil ACF

ATSI

Injilinji Aged Care Unit

Mount Isa 4749 0005 17442

CALD

Blue Care Gladstone Edenvale AC Facility

Glen Eden 1800 838 929 18342

ATSI

Jimbelunga Nursing Centre

Eagleby 3807 0655 14720

CALD

Blue Care Gracemere Aged Care Facility

Gracemere 1800 838 929 14780

ATSI

John Wesley Gardens

Geebung 1800 448 448 14599

CALD

Blue Care Hamilton Merriwee Court ACF

Hamilton 1800 838 929 14411

ATSI

Knowles Court Aged Care Community

Sinnamon Park 1800 448 448 14628

CALD

Blue Care Hervey Bay Masters Lodge ACF

Urraween 1800 838 929 14786

ATSI

Kuba Natha Hostel

ATSI

Kukatja Place Hostel

ATSI

DPS Web ID Cairns 1800 838 929 14606 PHONE (07)

DPS Web ID Caloundra 1800 838 929 14507 PHONE (07)

Carina 1800 838 929 14760

Emerald 1800 838 929 14515 Flinders View 1800 838 929 14382

Gununa 4745 7346 14711

CALD

Blue Care Ingham Bluehaven AC Facility

Ingham 1800 838 929 14457

Normanton 4745 1599 14709

CALD

Blue Care Kallangur Pilgrim AC Facility

Kallangur 1800 838 929 14526

Mt Kooyong Nursing Home

Julatten 4094 1279 14604

CALD

Blue Care Kenmore Aged Care Facility

Kenmore Hills 1800 838 929 14846

ATSI

Mutkin Residential Aged Care

Yarrabah 4056 9290 14717

CALD

Blue Care Kingaroy Canowindra ACF

Kingaroy 1800 838 929 14477

ATSI

Nareeba Moopi Moopi Pa Aged Care Hostel

Dunwich 3409 9690 14859

CALD

Blue Care Labrador Aged Care Facility

Labrador 1800 838 929 14790

ATSI

Nash Court Aged Care Community

Sinnamon Park 1800 448 448 14627

CALD

Blue Care Lawnton Pine Woods AC Facility

Lawnton 1800 838 929 14525

ATSI

Ngooderi House

Doomadgee 4742 9422 14739

CALD

Blue Care Lowood Glenwood AC Facility

Lowood 1800 838 929 14530

ATSI

Parkview Aged Care Community

Chermside 1800 448 448 14405

CALD

Blue Care Mackay Homefield AC Facility

Mackay 1800 838 929 14787

ATSI

Redland Residential Care

Cleveland 3488 3800 18395

CALD

Blue Care Maleny Erowal Aged Care Facility

Maleny 1800 838 929 14888

ATSI

Reid Court Aged Care Community

Sinnamon Park 1800 448 448 14626

CALD

Blue Care Mareeba Aged Care Facility

ATSI

Sandy Boyd Aged Care Hostel

Palm Island 4770 0275 14759

CALD

Blue Care Mount Louisa Aged Care Facility

ATSI

St Mark's Aged Care Community

Chermside 1800 448 448 14422

CALD

Blue Care Redcliffe Aged Care Facility

Redcliffe 1800 838 929 19930 Redland Bay 1800 838 929 14427

Mareeba 1800 838 929 14769 Townsville 1800 838 929 21861

ATSI

Woorabinda Multi Purpose Health Service Woorabinda 4913 2800 18978

CALD

Blue Care Redland Bay Yarrabee ACF

CALD

Anam Cara Aged Care Community

Bray Park 1800 448 448 14536

CALD

Blue Care Rothwell Nazarene AC Facility

CALD

Arcare Springwood

Springwood 1300 272 273 22020

CALD

Blue Care Springwood Yurana ACF

CALD

Ashmore Gardens Care Community

Ashmore 0497 664 171 14503

CALD

Blue Care Sunnybank Hills Carramar ACF Sunnybank Hills 1800 838 929 14478

CALD

Ashmore Retreat

Ashmore 5656 1000 18205

CALD

Blue Care Tallebudgera Talleyhaven ACF

Tallebudgera 1800 838 929 14664

CALD

Berlasco Court Caring Centre

Brookfield 3371 4377 14512

CALD

Blue Care Toogoolawah Alkira AC Facility

Toogoolawah 1800 838 929 14505 Middle Ridge 1800 838 929 14434

Rothwell 1800 838 929 14527 Springwood 1800 838 929 14433

CALD

Bethesda Caring Centre

Corinda 1800 448 448 14486

CALD

Blue Care Toowoomba Aged Care Facility

CALD

Blue Care Alexandra Hills Nandeebie ACF Alexandra Hills 1800 838 929 14754

CALD

Blue Care Warana Beachwood ACF

CALD

Blue Care Arundel Woodlands Lodge ACF

Arundel 1800 838 929 14793

CALD

Blue Care Wynnum Aged Care Facility

CALD

Blue Care Beenleigh Bethania Haven ACF

Bethania 1800 838 929 14783

CALD

Broadwater Grove Care Community

Southport 0497 664 171 14862

CALD

Blue Care Bli Bli Aged Care Facility

Bli Bli 1800 838 929 14685

CALD

Cooper House Aged Care Community

Chermside 1800 448 448 18473

CALD

Blue Care Brassall Aged Care Facility

Brassall 1800 838 929 14514

CALD

Dovetree Aged Care Community

CALD

Blue Care Bundaberg Millbank AC Facility

Bundaberg 1800 838 929 14885

CALD

Emmaus Village Aged Care Community

Chermside 1800 448 448 14416

CALD

Blue Care Bundaberg Pioneer AC Facility

Bundaberg 1800 838 929 14600

CALD

Estia Health Gold Coast

Southport 5551 0307 20329

CALD

Blue Care Bundaberg Riverlea AC Facility

Millbank 1800 838 929 14872

CALD

Estia Health Maroochydore

Warana 1800 838 929 14499 Wynnum West 1800 838 929 14889

Sinnamon Park 1800 448 448 14659

Maroochydore 5391 4800 21541

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

Aged Care Guide

178

QUEENSLAND 2022/23

Cultural Group CALD

Aged Care Home Name Estia Health Mount Coolum

DPS Web ID Mount Coolum 5343 0200 14690

CALD

Estia Health Mudgeeraba

Mudgeeraba 5565 0900 14856

CALD

Estia Health Nambour

Nambour 5459 3600 19922

Italian

Arcare Eight Mile Plains

CALD

Estia Health Southport

Southport 5646 4170 17993

Italian

Arcare Taigum

CALD

Estia Health Twin Waters

Twin Waters 5646 4120 19924

Italian

Bellevue Care Centre

CALD

Jacobs Court Aged Care Community

Sinnamon Park 1800 448 448 14358

Italian

Ozcare Bakhita Villa Aged Care Facility

CALD

John Wesley Gardens

Geebung 1800 448 448 14599

Italian

Ozcare Magdalene Villa Aged Care Facility

CALD

Kawana Waters Care Community

Birtinya 0497 664 171 20945

Italian

Prins Willem Alexander Lodge

Birkdale 3822 0800 14622

CALD

Kentish Court Aged Care Community

Sinnamon Park 1800 448 448 14629

Italian

Stanthorpe Aged Care Service

Stanthorpe 4681 6888 19999

CALD

Kirra Beach Care Community

Coolangatta 0497 664 171 14539

Jewish

Forest Lake Lodge

Forest Lake 3278 9486 14603

CALD

Knowles Court Aged Care Community

Sinnamon Park 1800 448 448 14628

LGBTIQ

Anam Cara Aged Care Community

Bray Park 1800 448 448 14536

CALD

Nash Court Aged Care Community

Sinnamon Park 1800 448 448 14627

LGBTIQ

Arcare Parkwood

Parkwood 1300 272 273 22324

CALD

New Direction Care

Bellmere 3505 3201 21104

LGBTIQ

Bethesda Caring Centre

CALD

OzPol Villa

CALD

Parkview Aged Care Community

CALD

PM Aged Care

CALD

Reid Court Aged Care Community

CALD

St Mark's Aged Care Community

CALD

Varsity Views Care Community

Chinese

Arcare Eight Mile Plains

Chinese

Arcare Hope Island

Chinese

PHONE (07)

Cultural Group Hispanic

Aged Care Home Name Prins Willem Alexander Lodge

DPS Web ID Birkdale 3822 0800 14622

Indonesian Prins Willem Alexander Lodge

Birkdale 3822 0800 14622

PHONE (07)

Eight Mile Plains 1300 272 273 14428 Taigum 1300 272 273 21328 Ferny Hills 3550 5999 14756 Oxley 1800 692 273 14452 Trebonne 1800 692 273 14469

Corinda 1800 448 448 14486

Nundah 3238 6700 19377

LGBTIQ

Cooper House Aged Care Community

Chermside 1800 448 448 14405

LGBTIQ

Dovetree Aged Care Community

Bald Hills 3261 5133 14842

LGBTIQ

Emmaus Village Aged Care Community

Sinnamon Park 1800 448 448 14626

LGBTIQ

Jacobs Court Aged Care Community

Chermside 1800 448 448 14422

LGBTIQ

John Wesley Gardens

Varsity Lakes 0497 664 171 18665

LGBTIQ

Kentish Court Aged Care Community

Sinnamon Park 1800 448 448 14629

Eight Mile Plains 1300 272 273 14428

LGBTIQ

Knowles Court Aged Care Community

Sinnamon Park 1800 448 448 14628

Hope Island 1300 272 273 20295

LGBTIQ

Nash Court Aged Care Community

Sinnamon Park 1800 448 448 14627

Forest Lake Lodge

Forest Lake 3278 9486 14603

LGBTIQ

New Direction Care

Dutch

Arcare Hope Island

Hope Island 1300 272 273 20295

LGBTIQ

Parkview Aged Care Community

Dutch

Arcare North Lakes

North Lakes 1300 272 273 18637

LGBTIQ

Reid Court Aged Care Community

Dutch

Prins Willem Alexander Lodge

Birkdale 3822 0800 14622

LGBTIQ

St Mark's Aged Care Community

Egyptian

Arcare Hope Island

Hope Island 1300 272 273 20295

Maltese

Francis of Assisi Home

West Mackay 4952 2028 14704

Finnish

Finncare

Thornlands 3829 4800 14722

NESB

St Nicholas Nursing Home & Hostel

Highgate Hill 3844 6063 14624

German

Arcare North Lakes

North Lakes 1300 272 273 18637

NESB

Warrina Innisfail

Innisfail 4030 2500 14718

Greek

Arcare Eight Mile Plains

Eight Mile Plains 1300 272 273 14428

Polish

OzPol Villa

Nundah 3238 6700 19377

Greek

Arcare Parkinson

Greek

Prins Willem Alexander Lodge

Greek

St Nicholas Nursing Home & Hostel

Parkinson 1300 272 273 21327 Birkdale 3822 0800 14622 Highgate Hill 3844 6063 14624

Chermside 1800 448 448 18473 Sinnamon Park 1800 448 448 14659 Chermside 1800 448 448 14416 Sinnamon Park 1800 448 448 14358 Geebung 1800 448 448 14599

Bellmere 3505 3201 21104 Chermside 1800 448 448 14405 Sinnamon Park 1800 448 448 14626 Chermside 1800 448 448 14422

Scandinavian Finncare

Thornlands 3829 4800 14722

Sri Lankan

Springwood 1300 272 273 22020

Arcare Springwood

Vietnamese Forest Lake Lodge

Forest Lake 3278 9486 14603 QUEENSLAND 2022/23

Culturally Appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted

cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all

people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group African

Service Provider Carers Link

3901 1165

DPS Web ID 18606

Cultural Group Arabic

Service Provider Home Caring

African

Heather Hill Home Care

3720 9122

20286

Arabic

IWAA Home Care Services

3208 6333

17387

African

Liberty Community Connect Home Care Packages

5578 1668

38341

Asian

AQ Brisbane North Home Care Packages

3857 2191

18403

PHONE (07)

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

DPS Web ID 1300 875 377 39049 PHONE (07)

AgedCareGuide.com.au

QUEENSLAND 2022/23

Cultural Group Asian

Service Provider Cathay Home Care Packages

Asian

179

3275 3688

DPS Web ID 17261

Cultural Group ATSI

Service Provider RADCARE Community Care

4097 7263

DPS Web ID 17411

Chinese Fraternity Association of Queensland

3252 9803

17262

ATSI

Wujal Wujal Aboriginal Shire Cncl Com'ty Care

4083 9100

17326

Asian

CÜRA Home Care Packages

5527 8011

17404

Bosnian

Centacare Brisbane South Region

1300 236 822 61576

Asian

Focal Community Services

3812 2014

38370

Bosnian

Centacare Logan, Gold Coast & Beaudesert regions

1300 236 822 17418

Asian

Home Caring

1300 875 377 39049

Bosnian

CÜRA Home Care Packages

PHONE (07)

5527 8011

17404

3208 6333

17387

Asian

Kal'ang Respite Care Centre Aboriginal Corp

4124 7780

17392

Bosnian

IWAA Home Care Services

Asian

Liberty Community Connect Home Care Packages

5578 1668

38341

CALD

Advanced Care Australia (QLD)

ATSI

All Aged Care Home Care Packages

3238 6700

17247

CALD

All Aged Care Home Care Packages

3238 6700

17247

ATSI

Anglicare SQ Brisbane North Community Services

1300 610 610 17461

CALD

annecto at Home Support Sunshine Coast

5341 8208

21405

ATSI

annecto at Home Support Sunshine Coast

21405

CALD

AQ Brisbane North Home Care Packages

3857 2191

18403

ATSI

At Home Services Feros Care West Moreton

1300 763 583 21410

CALD

AQ Brisbane South & Logan Home Care Packages

3349 0875

18406

ATSI

Aurukun Shire Council Community Home Help

21054

CALD

AQ Ipswich Home Care Packages

3812 2253

18404

ATSI

Blue Care Brisbane Southside Community Care

1300 258 322 17313

CALD

Blue Care Elanora Community Care

1300 258 322 19097

ATSI

Blue Care Charters Towers Community Care

1300 258 322 17343

CALD

Blue Care Ipswich Community Care

1300 258 322 18687

ATSI

Blue Care Dha'li Community Care

1300 258 322 17319

CALD

Carinity Home Care Logan

1300 109 109 20850

ATSI

Blue Care Goondiwindi Community Care

1300 258 322 18026

CALD

Carinity Home Care Rockhampton

1300 109 109 17390

ATSI

Blue Care Ipswich Community Care

1300 258 322 18687

CALD

Carinity Home Care South Coast

1300 109 109 20345

ATSI

Blue Care Kingaroy/Nanango Community Care

1300 258 322 20342

CALD

Cathay Home Care Packages

3275 3688

17261

ATSI

Blue Care Mackay Community Care

1300 258 322 17282

CALD

Co.As.It. Community Services

3624 6100

18688

ATSI

Blue Care Roma Community Care

1300 258 322 17445

CALD

CÜRA Home Care Packages

5527 8011

17404

ATSI

Blue Care Wakka Wakka Jinda Community Care

1300 258 322 17315

CALD

Diversicare Home Care Packages

ATSI

Bur-Del Home Care Program

4783 4560

17359

CALD

Focal Community Services

3812 2014

38370

ATSI

Burringilly Social Support Group

3208 4785

17364

CALD

GOC Care Home Care Packages Brisbane

3249 1010

17311

ATSI

Carers Link

3901 1165

18606

CALD

GOC Care Home Care Packages Gold Coast

5574 3920

18409

5341 8208 4060 6834

1300 628 485 19088

1300 348 377 19993

ATSI

Central West Community Options Program

4657 2680

17429

CALD

Home Support Services

ATSI

CÜRA Home Care Packages

5527 8011

17404

CALD

IWAA Home Care Services

ATSI

Injilinji Aged Care Unit

4749 0005

17442

CALD

Let's Get Care

ATSI

IUIH Home Support Brisbane South

1800 802 265 17385

CALD

MultiLink Community Services

3808 4463

17399

ATSI

IUIH Home Support Caboolture

1800 802 265 22340

Chinese

Cathay Home Care Packages

3275 3688

17261

ATSI

IUIH Home Support Hervey Bay

1800 802 265 22341

Chinese

Centacare Logan, Gold Coast & Beaudesert regions

ATSI

IUIH Home Support Logan River Valley

1800 802 265 22342

Chinese

Chinese Fraternity Association of Queensland

3252 9803

17262

ATSI

IUIH Home Support North Brisbane

1800 802 265 22338

Chinese

CÜRA Home Care Packages

5527 8011

17404

ATSI

IUIH Home Support Sunshine Coast

1800 802 265 22339

Chinese

Focal Community Services

3812 2014

38370

ATSI

Jymbilung House Aged & Disabled Care Services

17391

Chinese

Heather Hill Home Care

3720 9122

20286

5541 4025

1800 854 300 19443 3208 6333

17387

1300 497 442 38287

1300 236 822 17418

ATSI

Kal'ang Respite Care Centre Aboriginal Corp

4124 7780

17392

Chinese

Home Caring

ATSI

Kalwun Community Care

5522 9197

18692

Chinese

Liberty Community Connect Home Care Packages

5578 1668

38341

ATSI

Kowanyama Aged Care Services

4083 7162

17455

Croatian

CÜRA Home Care Packages

5527 8011

17404

ATSI

Let's Get Care

1300 497 442 38287

Croatian

Heather Hill Home Care

3720 9122

20286

ATSI

Mutkin Residential Aged Care

14717

Dutch

AQ Brisbane South & Logan Home Care Packages

3349 0875

18406

ATSI

Nhulundu Health Service

1800 468 000 17405

Dutch

CÜRA Home Care Packages

5527 8011

17404

ATSI

NPA Community Aged & Disability Support Serv

17406

Dutch

Liberty Community Connect Home Care Packages

5578 1668

38341

ATSI

NWRH Home Care Packages

1800 221 131 21404

Dutch

MiCare Home Care Packages QLD

ATSI

Ozcare Home Care Cairns

1800 692 273 17294

Estn European CÜRA Home Care Packages

5527 8011

17404

ATSI

Ozcare Home Care Ipswich

1800 692 273 17297

Estn European Liberty Community Connect Home Care Packages

5578 1668

38341

ATSI

Ozcare Home Care Toowoomba

1800 692 273 17300

Egyptian

IWAA Home Care Services

3208 6333

17387

ATSI

Ozcare Home Care Townsville

1800 692 273 17426

European

AQ Brisbane North Home Care Packages

3857 2191

18403

4056 9290 4048 6616

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

1300 875 377 39049

1300 064 064 22362

Aged Care Guide

180

Cultural Group European

Service Provider Chinese Fraternity Association of Queensland

Filipino

QUEENSLAND 2022/23

3252 9803

DPS Web ID 17262

Cultural Service Group Provider Macedonian CÜRA Home Care Packages

5527 8011

DPS Web ID 17404

CÜRA Home Care Packages

5527 8011

17404

Malaysian

Heather Hill Home Care

3720 9122

20286

Filipino

Heather Hill Home Care

3720 9122

20286

Malaysian

Liberty Community Connect Home Care Packages

5578 1668

38341

Filipino

Liberty Community Connect Home Care Packages

5578 1668

38341

Muslim

IWAA Home Care Services

3208 6333

17387

5527 8011

17404

NESB

Advanced Care Australia (QLD)

1300 628 485 19088

Fmr Yugoslavian CÜRA Home Care Packages

PHONE (07)

French

CÜRA Home Care Packages

5527 8011

17404

NESB

Blue Care Bundaberg Community Care

1300 258 322 17324

French

Focal Community Services

3812 2014

38370

NESB

Blue Care Cassowary Coast Com'ty Care Innisfail

1300 258 322 17348

French

Heather Hill Home Care

3720 9122

20286

NESB

Blue Care Cassowary Coast Community Care Tully

1300 258 322 17355

German

CÜRA Home Care Packages

5527 8011

17404

NESB

Blue Care Dha'li Community Care

1300 258 322 17319

Greek

All Aged Care Home Care Packages

3238 6700

17247

NESB

Blue Care Stanthorpe Community Care

1300 258 322 17353

Greek

AQ Brisbane North Home Care Packages

3857 2191

18403

NESB

CÜRA Home Care Packages

5527 8011

17404

Greek

AQ Brisbane South & Logan Home Care Packages

3349 0875

18406

NESB

GOC Care Home Care Packages Brisbane

3249 1010

17311

Greek

CÜRA Home Care Packages

5527 8011

17404

NESB

GOC Care Home Care Packages Gold Coast

5574 3920

18409

Greek

Focal Community Services

3812 2014

38370

NESB

Home Support Services

1800 854 300 19443 1300 497 442 38287

Greek

GOC Care Home Care Packages Brisbane

3249 1010

17311

NESB

Let's Get Care

Greek

GOC Care Home Care Packages Gold Coast

5574 3920

18409

NESB

MultiLink Community Services

Greek

Home Caring

1300 875 377 39049

Hindi

Home Caring

1300 875 377 39049

Hungarian

CÜRA Home Care Packages

5527 8011

Indian

AQ Brisbane South & Logan Home Care Packages

3349 0875

Indian

Home Caring

3808 4463

17399

Nthn European CÜRA Home Care Packages

5527 8011

17404

Pacific Islander CÜRA Home Care Packages

5527 8011

17404

Pakistani

Heather Hill Home Care

3720 9122

20286

18406

Polish

CÜRA Home Care Packages

5527 8011

17404

Russian

AQ Brisbane South & Logan Home Care Packages

3349 0875

18406

1300 875 377 39049

Indonesian Carers Link

3901 1165

18606

Russian

CÜRA Home Care Packages

5527 8011

17404

Indonesian Liberty Community Connect Home Care Packages

5578 1668

38341

Russian

GOC Care Home Care Packages Gold Coast

5574 3920

18409

Islamic

3208 6333

17387

Serbian

CÜRA Home Care Packages

5527 8011

17404

GOC Care Home Care Packages Gold Coast

IWAA Home Care Services

Italian

All Aged Care Home Care Packages

3238 6700

17247

Serbian

5574 3920

18409

Italian

AQ Brisbane North Home Care Packages

3857 2191

18403

Singaporean CÜRA Home Care Packages

5527 8011

17404

Italian

CÜRA Home Care Packages

5527 8011

17404

Singaporean Heather Hill Home Care

3720 9122

20286

Italian

Home Caring

1300 875 377 39049

South African Heather Hill Home Care

3720 9122

20286

Italian

Liberty Community Connect Home Care Packages

5578 1668

38341

South African IWAA Home Care Services

3208 6333

17387

Japanese

CÜRA Home Care Packages

5527 8011

17404

Spanish

Carers Link

3901 1165

18606

Japanese

Heather Hill Home Care

3720 9122

20286

Spanish

Centacare Brisbane South Region

1300 236 822 61576

Korean

Chinese Fraternity Association of Queensland

3252 9803

17262

Spanish

Centacare Logan, Gold Coast & Beaudesert regions

1300 236 822 17418

Korean

CÜRA Home Care Packages

5527 8011

17404

Spanish

CÜRA Home Care Packages

5527 8011

17404

Korean

Liberty Community Connect Home Care Packages

5578 1668

38341

Spanish

Heather Hill Home Care

3720 9122

20286

Latin American CÜRA Home Care Packages

5527 8011

17404

Spanish

MiCare Home Care Packages QLD

Lebanese

IWAA Home Care Services

3208 6333

17387

Sri Lankan

Heather Hill Home Care

3720 9122

20286

LGBTIQ

annecto at Home Support Sunshine Coast

5341 8208

21405

Tamil

Heather Hill Home Care

3720 9122

20286

LGBTIQ

At Home Services Feros Care Brisbane South

Turkish

IWAA Home Care Services

3208 6333

17387

LGBTIQ

CÜRA Home Care Packages

5527 8011

17404

Vietnamese Cathay Home Care Packages

3275 3688

17261

LGBTIQ

Kal'ang Respite Care Centre Aboriginal Corp

4124 7780

17392

Vietnamese Chinese Fraternity Association of Queensland

3252 9803

17262

LGBTIQ

KinCare

1300 110 254 18663

Vietnamese Home Caring

1300 875 377 39049

LGBTIQ

Let's Get Care

1300 497 442 38287

Wstn European MiCare Home Care Packages QLD

1300 064 064 22362

LGBTIQ

Whiddon Tweed Heads Community Care

1300 738 388 20142

1300 763 583 19983

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

1300 064 064 22362

AgedCareGuide.com.au

In Home Care Services See Definition of Terms page 126

PHONE (07)

0406 076 885

Angels in Aprons Brisbane South

0406 076 885

Angels in Aprons Respite Service

3356 2565

Anglicare SQ Caboolture Help at Home

1300 610 610

Anglicare SQ Gold Coast Help at Home

1300 610 610

Anglicare SQ Home Maint & Modifications Bris

1300 610 610

Anglicare SQ Kilcoy Community Services

1300 610 610

Anglicare SQ Logan Help at Home

1300 610 610

Anglicare SQ Longreach Help at Home

1300 610 610

Anglicare SQ Metro North Help at Home

1300 610 610

Anglicare SQ Metro South Help at Home

1300 610 610

Anglicare SQ Roma Help at Home

1300 610 610

Anglicare SQ Sunshine Coast Help at Home

1300 610 610

Anglicare SQ Toowoomba Help at Home

1300 610 610

Anglicare SQ Townsville Help at Home

1300 610 610

Anglicare SQ West Moreton Help at Home

1300 610 610

Anglicare SQ Wide Bay Help at Home

1300 610 610

AQ Dementia Nursing Services (PRN Care)

3422 3000

Australian Unity Home Care Services

1300 160 170

BallyCara In-Home Care Services BodeWell Community Care QLD Privately Funded Service Care Connect

1300 272 222

Carinity Home Care Bribie Island & Caboolture

1300 109 109

Carinity Home Care Brisbane

1300 109 109

Carinity Home Care Ipswich & Surrounds

1300 109 109

Carinity Home Care Logan

1300 109 109

Carinity Home Care Rockhampton

1300 109 109

Carinity Home Care South Coast

1300 109 109

Carinity Home Care Sunshine Coast

1300 109 109

Carinity Home Care Toowoomba & Surrounds

1300 109 109

Carinity Home Care Townsville

1300 109 109

Carinity Home Care Wide Bay

1300 109 109

Catholic Healthcare Home Care Services Qld

1800 225 474

Claro Aged Care & Disability Services

1300 303 770

1300 726 291 1800 692 464

Co.As.It. Community Services

3624 6100

Co.As.It. Community Services - CHSP

3624 6100

Co.As.It. Community Services - Home Care Pkgs

3624 6100

Co.As.It. Community Services - QCSS

3624 6100

COTA Home Maintenance Service

1300 658 842

Five Good Friends Brisbane East and Bayside

1300 787 581

CHS

(Advertisers only) Angels in Aprons Brisbane North

181

PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

QUEENSLAND 2022/23

9 9 9 99 99 99 99 99 99 9 99 99 99 99 99 99 9 99 9 9 99 99 99 99 99 99 99 99 99 9 99 9 9 99 99 99

Five Good Friends Brisbane Fraser Coast/Bundaberg 1300 787 581 Note: 1. Includes transition care, chronic illness care & 24 hour care

9 9 9

Notes 999999999999 Note 1

DPS Web Advert Page ID 27 21480

99 999999999 Note 1 999999999999 Note 1 99 99999 999 99 99999 999 9 99999999 999 99 99999 999 99 999999999 99 99999 999 99 99999 999 99 999999999 99 99999 999 99 999999999 99 99999 999 99 999999999 99 99999 999 99999999 999 999999 99 99 9 999 9 999 99 9999 999 99 999999999 99 99999 999 99 99999 999 99 99999 999 99 99999 999 99 99999 999 99 99999 999 99 99999 999 99 99999 999 99 99999 999 99 99999 999 99 999 9 999 9 999 9 999 24 hour care available 999999999999 9 99 9 999 999999999999 9 99 99 9 9 999999999 999999999999

27 62019 27 21780 21, 65 17230 21, 65 17233 21, 65 37755 21, 65 38552 21, 65 17232 21, 65 20008 21, 65 17461 21, 65 17235 21, 65 17231 21, 65 19078 21, 65 17225 21, 65 17228 21, 65 18676 21, 65 18732 20032 20189 17 14644 IFC-1, 35 19972 18033 10 62062 10 62064 10 17370 10 20850 10 17390 10 20345 10 62063 10 39061 10 39062 10 17394 38609 22122 18688 22343 17263 38160 116 37738 63113 63114

*Wesley Mission Queensland

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

In Home Care Services See Definition of Terms page 126

(Advertisers only) PHONE (07)

Five Good Friends Home Care Services

1300 787 581

Home Modifications and Gardening (WMQ*)

1800 448 448

Help at Hand Support Services

03 8699 8211

Home care & community care (WMQ*)

1800 448 448

Home Care Assistance Sunshine Coast/Wide Bay

5491 6888

Home Care Blackall

4657 6777

Home Care Bribie Island/Caboolture

3410 3730

Home Care Brisbane North

3850 7900

Home Care Brisbane South

3850 7900

Home Care Darling Downs and South West

4617 6691

Home Care South Coast

5539 7600

Home Care Sunshine Coast

5456 3232

Home Care Townsville

4775 2250

Home Care West Moreton

5460 6500

Home Care Wide Bay (Bundaberg)

4150 1450

Home Care Wide Bay (Hervey Bay)

4124 8985

Home Caring

1300 875 377

HomeMade Support

1300 655 688

integratedliving Queensland

1300 782 896

IRT Home Care South East QLD

13 44 78

Just Better Care QLD

1300 587 823

Life Without Barriers QLD

1800 792 359

Lite n' Easy

13 15 12

Like Family

1800 545 332

LiveBetter Community Services

1800 580 580

Mable

1300 736 573

Overnight Respite Services (WMQ*)

1800 448 448

Ozcare Home Care Brisbane North

1800 692 273

Ozcare Home Care Brisbane South & Logan

1800 692 273

Ozcare Home Care Bundaberg

1800 692 273

Ozcare Home Care Cairns

1800 692 273

Ozcare Home Care Central Highlands

1800 692 273

Ozcare Home Care Gladstone

1800 692 273

Ozcare Home Care Gold Coast

1800 692 273

Ozcare Home Care Hervey Bay

1800 692 273

Ozcare Home Care Ipswich

1800 692 273

Ozcare Home Care Mackay

1800 692 273

Ozcare Home Care North Lakes

1800 692 273

Ozcare Home Care Rockhampton

1800 692 273

Ozcare Home Care Sunshine Coast

1800 692 273

Ozcare Home Care Toowoomba

1800 692 273

Ozcare Home Care Townsville

1800 692 273

QUEENSLAND 2022/23

Aged Care Guide

CHS

182

9 99

Notes

9 999999999 9 99 9 99 99 99 9 999 99 99 999999999 9 99 999999999 9 9 999 99999 999 9 9 999 99999 999 9 9 999 99999 999 9 9 999 99999 999 9 9 999 999999999 9 9 999 99999 999 9 9 999 999999999 9 9 999 99999 999 9 9 999 99999 999 9 9 999 99 9 99 9 9 999 99999 999 9 99 9999 999 9 999999999999 99 99 99999 999 9 999999999999 99 99 99999 999 24 hour care available 9 9 999 999 99999 Shopping excluded 9 9 99 9999 999 9 99999 99999 999 9 999999999999 99 9 9 99 999 9999 99 99 9 9 999 9 99 99 99999 999 99 999 9999 99 99 99 9999 999 99 99999999 999 99 99 9999 999 99 999 9999 999 99 9 9 99 99 9999 999 99 99999999 999 99 99 9999 999 99 999 9999 999 99 99 9999 99 99 999 9999 99

DPS Web Advert Page ID 22111 83 18349 62707 83 17275 21854 30 19062 30 19063 30 61504 30 19061 30 19058 30 17437 30 18693 30 20928 30 19057 30 20927 30 19060 39049 29, 36 62750 19369 98 20892 28 18591 12 63128 51 49557 42108 26 17395 29, 36 22109 83 18725 102-103 17269 102-103 17301 102-103 17293 102-103 17294 102-103 17419 102-103 18717 102-103 17449 102-103 17299 102-103 17297 102-103 17298 102-103 17295 102-103 17302 102-103 17248 102-103 17300 102-103 17426

*Wesley Mission Queensland ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

See Definition of Terms page 126

(Advertisers only) PHONE (07)

CHS

In Home Care Services

QUEENSLAND 2022/23

999999999999 999999999999 Pearl Home Care Gold Coast QLD 3148 6613 999999999999 Pearl Home Care Ipswich - Toowoomba QLD 0423 247 315 999999999999 Pearl Home Care Sunshine Coast 0448 408 521 999999999999 Programmed Care QLD 13 10 95 9 999999 99999 Regis Home Care Cairns 1300 188 740 9 9 99999999 999 Right at Home Brisbane Bayside 3188 9507 9 999999999999 Right at Home Brisbane North 3518 8820 9 999999999999 Right at Home Brisbane South 3193 7379 9 999999999999 Right at Home Brisbane West 3153 3080 9 999999999999 Right at Home Central Queensland & Wide Bay 4807 6454 9 999999999999 Right at Home Darling Downs 4592 8204 9 999999999999 Right at Home Far North Queensland 4220 9883 9 999999999999 Right at Home Gold Coast North 5655 0519 9 999999999999 Right at Home Gold Coast South 5655 0519 9 999999999999 Right at Home Greater Logan 2800 6032 9 999999999999 Right at Home Mackay 4849 5406 9 999999999999 Right at Home Moreton Bay Region 3053 3851 9 999999999999 Right at Home RightCare 3054 1360 9 Right at Home Sunshine Coast 5301 9340 9 999999999999 Right at Home Townsville 4426 1016 9 99 999999999 Riverview Gardens Aged Care Centre 3282 1000 9 9 99 999999999 RSL LifeCare at Home North - Tweed Heads, 1300 853 146 9 999999999999 Gold Coast, Murwillumbah Simply Helping Cairns 0458 720 217 99999 99 9 999 Simply Helping South Brisbane 3568 0865 9 99 9 9 9 999 Social and community support 1800 448 448 9 99 including transport services (WMQ*) Southern Cross Care Qld 1300 306 442 9 9 99 999 9 999 Southern Cross Care Qld - Gold Coast 1300 306 442 9 9 99 999 9 999 Southern Cross Care Qld - Logan River 1300 306 442 9 9 99 999 9 999 Southern Cross Care Qld - Sunshine Coast 1300 306 442 9 9 99 999 99999 Southern Cross Care Qld - West Moreton 1300 306 442 9 9 99 999 9 999 St Vincent's Care Services Home Care Brisbane 1800 778 767 9 999999999999 St Vincent's Care Services Home Care Gold Coast 1800 778 767 9 999999999999 St Vincent's Care Services Home Care Sunshine Coast 1800 778 767 9 999999999999 St Vincent's Care Services Home Care Toowoomba 1800 778 767 9 9 999999999999 The Cairns Aged Care Centre at Chapel Hill 3379 9800 9 9 99 999999999 The Salvation Army Community Care 3816 6023 9 9 99 999999999 Volunteering Gold Coast Transport Services 5526 5288 99 Whiddon Beaudesert Star 5542 4700 9 9 99 9 999 Whiddon Tweed Heads Community Care 1300 738 388 9 9 99 9 999 Pearl Home Care - Brisbane North QLD

3314 2575

Pearl Home Care - Brisbane South QLD

3172 5047

99 99

Notes

183

DPS Web Advert Page ID 54075 54076 63022 63026 63021 38620 18-19 21413 25 38318 25 61802 25 38330 25 61812 25 22255 25 38319 25 38316 25 61804 25 38321 25 62677 25 61806 25 52673 25 22069 25 22256 25 38317 80 14580 22336 23 62771 23 62772 83 20943 71 61948 71 17374 71 61983 71 17415 71 18709 7 21962 7 21963 7 21966 7 21967 80 19903 80 38760 45 38338 14705 20142

Aged Care Guide

Centre Based Care (CBC) See Definition of Terms page 126

SUBURB

Anglicare SQ Brisbane North Community Services Anglicare SQ Brisbane South Community Services Anglicare SQ Caboolture Community Services Anglicare SQ Gold Coast Community Services Anglicare SQ Logan Community Services Anglicare SQ Longreach Community Services Anglicare SQ Roma Community Services Anglicare SQ Sunshine Coast Community Services Anglicare SQ Toowoomba Community Services Anglicare SQ Townsville Community Services Anglicare SQ West Moreton Community Services Anglicare SQ Wide Bay Community Services Arana Hills Pine Rivers Respite Service (WMQ*) Aurukun Shire Council Community Home Help BallyCara HomeCare Day Respite Balmoral Uniting Community Centre (WMQ*) Barcaldine Regional Council Home & Community Care Be Home Care Services Blue Care Arundel Respite Care Blue Care Atherton Respite Care Blue Care Bowen Respite Care Blue Care Bundaberg Respite Care Blue Care Caboolture Community Care Blue Care Cairns Respite Care Blue Care Callide Valley Respite Care Blue Care Capricorn Coast Respite Care Blue Care Charleville Respite Care Blue Care Chinchilla/Miles Respite Care Blue Care Coolum Beach Respite Care Blue Care Coopers Plains Respite Care Blue Care Cunnamulla Respite Care Blue Care Dicky Beach Respite Care Blue Care Eastside Community Care Blue Care Gayndah Respite Care Blue Care Gympie Respite Care Blue Care Henderson Respite Care Blue Care Hervey Bay Respite Care Blue Care Ipswich Allied Health & Respite Care Blue Care Kirra Respite Care Blue Care Mackay Respite Care Blue Care Mareeba Respite Care Blue Care Maryborough Respite Care

PHONE (07)

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

QUEENSLAND 2022/23

9 9 Caboolture 1300 610 610 9 Robina 1300 610 610 9 Meadowbrook 1300 610 610 9 Longreach 1300 610 610 9 Roma 1300 610 610 9 Nambour 1300 610 610 9 Toowoomba 1300 610 610 9 Townsville 1300 610 610 9 Booval 1300 610 610 9 Point Vernon 1300 610 610 9 Arana Hills 1800 448 448 9 Aurukun 4060 6834 9 Scarborough 1300 272 222 9 Morningside 1800 448 448 9 Barcaldine 4651 5643 9 Birtinya 1300 761 011 9 Coomera 1300 258 322 9 Atherton 1300 258 322 9 Bowen 1300 258 322 9 Bundaberg 1300 258 322 9 Morayfield 1300 258 322 9 Parramatta Park 1300 258 322 9 Biloela 1300 258 322 9 Yeppoon 1300 258 322 9 Charleville 1300 258 322 9 Chinchilla 1300 258 322 9 Coolum Beach 1300 258 322 9 Coopers Plains 1300 258 322 9 Cunnamulla 1300 258 322 9 Dicky Beach 1300 258 322 9 Wynnum West 1300 258 322 9 Gayndah 1300 258 322 9 Gympie 1300 258 322 9 Kenmore 1300 258 322 9 Torquay 1300 258 322 9 Eastern Heights 1300 258 322 9 Coolangatta 1300 258 322 9 Mackay 1300 258 322 9 Mareeba 1300 258 322 9 Maryborough 1300 258 322 9 Stafford 1300 610 610

Woolloongabba 1300 610 610

Notes

CHS

184

DPS Web Advert Page ID 21, 65 17461 21, 65 17235 21, 65 17230 21, 65 17233 21, 65 17232 21, 65 20008 21, 65 17231 21, 65 19078 21, 65 17225 21, 65 17228 21, 65 18676 21, 65 18732 83 20942 21054 17 14644 83 18723 38671 21858 38750 38751 19089 19439 19448 17342 19090 38752 20038 18027 19434 20041 20039 19433 17241 17321 17243 38753 19440 20044 17350 20040 19421 19446

AgedCareGuide.com.au

Centre Based Care (CBC) See Definition of Terms page 126

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

QUEENSLAND 2022/23

Mount Isa 1300 258 322

19423

PHONE (07)

CHS

Monto 1300 258 322

DPS Web Advert Page ID 17317

SUBURB

Notes

9 99 9 9 99 Blue Care Moura Respite Care Moura 1300 258 322 9 99 Blue Care Mt Gravatt Respite Care Mount Gravatt 1300 258 322 9 99 Blue Care Mundubbera Respite Care Mundubbera 1300 258 322 9 9 9999 Blue Care Rangeview Respite Care Ashgrove 1300 258 322 9 9 Blue Care Redbank Respite Care Redbank 1300 258 322 9 9 Blue Care Redland Respite Care Alexandra Hills 1300 258 322 9 99 999 Blue Care Rockhampton Respite Care Rockhampton 1300 258 322 9 99 Blue Care Sandgate Respite Care Deagon 1300 258 322 9 99 Blue Care Sunnybank Respite Care Sunnybank 1300 258 322 9 9 Blue Care Toowoomba Respite Care Toowoomba 1300 258 322 9 99 Blue Care Warwick Respite Care Warwick 1300 258 322 9 999 Bolton Clarke Caboolture Day Therapy & Respite Centre Caboolture 1300 221 122 9 99999999 Bolton Clarke Gold Coast & Tweed Heads Soc Supp Group Southport 1300 221 122 9 99 9 999 Bromilow Community Care Buderim 1300 840 969 9 99 Burringilly Social Support Group Woodridge 3208 4785 9 99 9999 Visting Allied Health professionals Centacare Alani Social and Community Hub Richlands 1300 236 822 9 99999999 Centacare Amelia House Social and Community Hub Coorparoo 1300 236 822 9 99999999 Centacare Aspley Social and Community Hub Aspley 1300 236 822 9 99999999 Centacare Beaudesert Social and Community Hub Beaudesert 1300 236 822 9 99999999 Centacare Belmont Social and Community Hub Carindale 1300 236 822 9 99999999 Centacare Enoggera Social and Community Hub Enoggera 1300 236 822 9 99999999 Centacare Jessie Witham Social and Community Hub Gympie 1300 236 822 9 99999999 Centacare Melody Street Social and Community Hub Jamboree Heights 1300 236 822 9 99999999 Centacare Northgate Social and Community Hub Northgate 1300 236 822 9 99999999 Centacare Paloma Social and Community Hub Sunnybank 1300 236 822 9 99999999 Centacare Waminda Social and Community Hub Ningi 1300 236 822 9 99999999 CentacareCQ Community Care Bundaberg Bundaberg 1300 523 985 9 999 Note 1 CentacareCQ CC Central Highlands & Emerald Blackwater 1300 523 985 9 9999999 Note 1 CentacareCQ CC Rockhampton, Yeppoon & Gladstone Rockhampton 1300 523 985 9 99 999 Note 1 Co.As.It. Community Services Lutwyche 3624 6100 9 999 9999 Co.As.It. Community Services - HCP Provider Lutwyche 3624 6100 9 999 9999 Communify Paddington Centre Services Paddington 3368 3723 9 999 CÜRA Wellness Centre Ashmore 5527 8011 9 99 99 Darling Downs Hospital & Health Serv Allied Health Serv Cranley 4699 8970 9 9 99 Diversicare West End CONNECT - Activities Centre West End 1300 348 377 9 9 999 EACH Social Activity Group South Brisbane Wynnum 1300 003 224 9 9 99 Finncare Thornlands 3829 4871 9 9999999 Flinders Shire Council Community Care Program Hughenden 4741 2960 9 999 9999 Garden City Multi Service Centre Upper Mount Gravatt 3349 0875 9 99 999 GOC Care Home Care Packages Brisbane South Brisbane 3844 3669 9 9 999 Blue Care Monto Respite Care

Blue Care Mount Isa Respite Care

185

17316 38754 20042 38755 19447 19920 19099 19362 38756 19413 17356 14590 21160 17240 17364 20642 20336 20330 20331 20337 17457 20916 20334 38641 20338 20333 17369 17368 17367 18688 17263 20924 19995 38761 19404 21872 14722 17383 18406 17311

Note: 1. Services for frail aged/dementia clients & those with disabilities and their carers ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

Centre Based Care (CBC) See Definition of Terms page 126

Bundall 5574 3920

DPS Web Advert Page ID 18409

Arundel 5613 1844

62163

SUBURB

GOC Care Home Care Packages Gold Coast Gold Coast Multi Service Centre Gordon Park Multi Service Centre Hadden Place Respite Centre Ipswich Multi Service Centre IWAA Salam Cottage Liberty Community Connect Community Connections Life Without Barriers Capalaba Seniors Activity Centre Longreach HACC Aged Care Services Mercy Health & Aged Care CQ Day Respite Centre MultiLink Day Respite & Community Centre MultiLink Overnight Respite Cottage NWRH Social Support Groups & Allied Health Services Ozcare Day Respite Centre Burleigh Heads Ozcare Day Respite Centre Clontarf Ozcare Day Respite Centre Miriam Vale Ozcare Day Respite Centre Parkwood Gardens Ozcare Day Respite Centre Runaway Bay Ozcare Day Respite Centre Toowoomba Ozcare Day Respite Centre Townsville Somerset Community Services Suncare Community Services Cottage Respite Care Toowoomba Multi Service Centre Vision Australia - (QLD) Wongaburra Garden Settlement Wowan Dululu Multi Purpose Centre Wujal Wujal Aboriginal Shire Council Community Care Yamadi Lera Yumi Meta Association Home Care Serv

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

QUEENSLAND 2022/23

PHONE (07)

CHS

186

9 9 999 9 99 999 Gordon Park 3857 2191 9 99 999 Sinnamon Park 1800 448 448 9 999 9999 83 East Ipswich 3812 2253 9 99 999 Runcorn 3272 8071 9 99 999 Nerang 5578 1668 9 99999999 NDIS services available Capalaba 1800 792 359 9 99999999 12 Longreach 4658 1416 9 99 99999 The Range 4926 7789 9 99 999 Logan Central 3808 4463 9 99 9999 Logan Central 3808 4463 9 99 9999 Mornington 1800 221 131 9 9999 99 Burleigh Heads 1800 692 273 102-103 999 999 Clontarf 1800 692 273 102-103 999 999 Miriam Vale 1800 692 273 102-103 999 999 Labrador 1800 692 273 102-103 999 999 Runaway Bay 1800 692 273 102-103 999 999 Toowoomba 1800 692 273 102-103 999 999 Gulliver 1800 692 273 102-103 999 999 Fernvale 5427 0548 9 9 999 Services for people under 65 with disabilities Bellara 1800 786 227 9 99999999 Toowoomba 4635 2966 9 99 999 Coorparoo 1300 847 466 9 9 99 Beaudesert 5540 1400 9 99 999 Wowan 4937 1119 9 9 99 Wujal Wujal 4083 9100 9 9999999 Mackay 4957 8121 9 99999999

Aged Care Guide

Blue Care Beaudesert Allied Health

PHONE (07)

Morningside 1800 448 448 Beaudesert 1300 258 322

Blue Care Beenleigh Allied Health

Mount Warren Park 1300 258 322

Blue Care Bundaberg Allied Health

Bundaberg 1300 258 322

Blue Care Carina Allied Health Blue Care Central Queensland Allied Health

Carina 1300 258 322 Gracemere 1300 258 322

Com pl Die ement titia ary Div n & Nu Thera ersi pis trit Exe onal T ionist t her rcis Hyd e Ther apist api rot Occ herap st upa y Se Phy tiona rvices l Th sio Pod therap erapis t iatr ist Psy ist cho Reg logy/C iste ou Soc red Nu nsellin ial W rse g Spe orker ech The rap ist

SUBURB

18403 18667 18404 38677 38343 22282 22292 18672 22271 22272 38765 14376 19102 20035 19083 14364 18544 19398 20950 21163 18405 21815 14494 17431 17326 17285

QUEENSLAND 2022/23

Day Therapy Centres Balmoral Uniting Community Centre (WMQ*)

Notes

9999999 9 999 9 9 9999 99 Includes music therapy 9 999 9 9999999 99 Includes music therapy 99 999

DPS Web Advert Page ID 83 18723 19438 18025 19415 19420 19098

Day Therapy Centres SUBURB

PHONE (07)

Blue Care Fraser Coast Allied Health

Torquay 1300 258 322

Blue Care Gold Coast Allied Health

Elanora 1300 258 322

Blue Care Ipswich Allied Health & Respite Care

Eastern Heights 1300 258 322

Blue Care Metro North Allied Health

Morayfield 1300 258 322

Blue Care Redcliffe Allied Health

Redcliffe 1300 258 322

Blue Care Springwood Allied Health

Springwood 1300 258 322

Blue Care Sunshine Coast Allied Health

Nambour 1300 258 322

Blue Care Toowoomba Allied Health

Toowoomba 1300 258 322

Blue Care Townsville Allied Health

Mount Louisa 1300 258 322

Blue Care Wynnum Allied Health

Wynnum West 1300 258 322

Bolton Clarke Brisbane Metro North

Pinjarra Hills 1300 221 122

Bolton Clarke Caboolture Day Therapy & Respite Centre

Caboolture 1300 221 122

Bromilow Community Care

Buderim 1300 840 969

Communify Paddington Centre Services

Paddington 3368 3723

CÜRA Wellness Centre

Ashmore 5527 8011

Darling Downs Hospital & Health Serv Allied Health Serv Finncare

Cranley 4699 8970 Thornlands 3829 4845

Fulton Wellbeing Centre

Sinnamon Park 1800 448 448

Garden City Multi Service Centre

Upper Mount Gravatt 3349 0875

Gold Coast Multi Service Centre

Arundel 5613 1844

Gordon Park Multi Service Centre integratedliving Australia Wellness Centre Cairns integratedliving Australia Wellness Centre Toowoomba

Gordon Park 3857 2191 Cairns 1300 782 896 Kearneys Spring 1300 782 896

Ipswich Multi Service Centre

East Ipswich 3812 2253

Jericho Primary Health Clinic

Jericho 4651 4235

Laura Johnson Home Mercy Health & Aged Care CQ Day Therapy Centre Murroona Gardens NWRH Social Support Groups & Allied Health Services Orana Day Therapy Centre PresCare Day Therapy Centre Regis Cairns Day Therapy Centre Regis Townsville Day Therapy Centre

Townview 4744 5100 Kawana 4928 0227 Bowen 4791 3340 Mornington 1800 221 131 Kingaroy 4162 6555 Coopers Plains 3710 2318 Whitfield 4080 1202 Kirwan 4789 9733

Salem Day Therapy Centre

South Toowoomba 1800 960 433

Tabeel Day Therapy Centre

Laidley 1800 960 433

The Good Shepherd Nursing Home

Annandale 4772 9900

Toowoomba Multi Service Centre

Toowoomba 4635 2966

Trinder Park Wahroonga Day Therapy Centre Wheller Gardens Wellbeing Centre (WMQ*) Wowan Dululu Multi Purpose Centre

Woodridge 1800 960 433 Biloela 4992 8306 Chermside 1800 448 448 Wowan 4937 1119

Com pl Die ement titia ar y Div n & Nu Thera ersi pis trit Exe onal T ionist t her rcis Hyd e Ther apist api rot Occ herap st upa y Se Phy tiona rvices l Th sio Pod therap erapis t iatr ist Psy ist c ho Reg logy/C iste ou Soc red Nu nsellin ial W rse g Spe orker e ch The rap ist

AgedCareGuide.com.au

QUEENSLAND 2022/23

Notes

187

DPS Web Advert Page ID 19436

99 9999 9 9 999999 99 999 999 99 9 99999 99 9 9 999 99 Includes music therapy 99 999 99 Includes music therapy 9 99999 99 999 99 9 99 9 99 9 Includes music therapy 999 999 Fee for service also available 9 9 9 999 9 9 9 9 9 9 9 9 999 9 99 999 9 9 83 9 999999999 Fee for service also available 9 999 9 9 9 999 9 9 999 9 Fee for service also available 9 9 9 99999 9 9 9 9999 999 9 Fee for service also available 9 999 999 999 99 999 999 Short term restorative care available 999 9 99 9 999 999 999 9 99 9 9 99999 9 18-19 9 99 18-19 9 9 999 999 9 9 99 9 Fee for service also available 999 9 999 999 9 9 999 999 9 9 83 9 9 9999 99 99 99 9

19359 20044 19449 19427 19435 19422 19414 19101 17340 19416 14590 17240 20924 19995 38761 14722 19018 18406 62163 18403 38495 38774 18404 19082 14557 18671 14738 38765 14585 19395 14462 14828 14845 14362 14892 18405 14771 14712 19019 17431

*Wesley Mission Queensland

188

Aged Care Guide

Products & Services

QUEENSLAND 2022/23

Advert Page

PHONE (07)

DPS Web ID

ADVOCACY AND INFORMATION

Products & Services

PHONE (07)

Advert Page

DPS Web ID

FINANCIAL SERVICES

Care Finder Solutions - Advocacy

1300 955 911

109

62102

Alteris Financial Group (QLD)

1300 366 932

113

37748

Care Finder Solutions - Placement Consultants

1300 955 911

109

62103

Beacon Aged Care & Retirement Advisers

1800 232 000

110

38032

COTA Holidays

1300 150 050

116

37983

COTA Insurance

1300 130 050

116

37982

COTA Membership

1300 140 050

116

37463

Joseph Palmer & Sons Aged Care Advisers QLD

03 9601 6847

112

37867

Health and Aged Assist QLD

1300 730 074

106

37087

HEALTHCARE EQUIPMENT

Joseph Palmer & Sons Aged Care Advisers QLD

03 9601 6847

112

37867

24/7 Personal Alarm Service - MePACS (QLD)

1800 685 329

61624

Ozcare Dementia Advisory & Support Service

1800 692 273

102-103

37590

Independence Australia

1300 788 855

62148

VitalCALL

1300 360 808

63095

MEDICATION MANAGEMENT

ASSESSMENTS

TriCare Aged Care Placement Consultant Team

Dementia Support Australia QLD

1800 699 799

119

37308

MOBILITY AND EQUIPMENT

Right at Home Australia

1300 363 802

5431

Independence Australia

1800 685 329

61624

Independence Australia

Dementia Support Australia QLD

1800 699 799

119

37308

Health and Aged Assist QLD

1300 730 074

106

Right at Home Australia

1300 363 802

TriCare Aged Care Placement Consultant Team

1300 874 2273 86-87, OBC 38100

1300 874 2273 86-87, OBC 38100 1300 788 855

62148

1300 788 855

62148

Aged Care Assistance Placement Consultancy

0411 220 129

107

37675

37087

Care Finder Solutions - Advocacy

1300 955 911

109

62102

5431

Care Finder Solutions - Placement Consultants

1300 955 911

109

62103

Health and Aged Assist QLD

1300 730 074

106

37087

Joseph Palmer & Sons Aged Care Advisers QLD

03 9601 6847

112

37867

1300 874 2273 86-87, OBC 38100

ASSISTIVE TECHNOLOGY

PATIENT CARE EQUIPMENT

24/7 Personal Alarm Service - MePACS (QLD)

CASE MANAGEMENT

PLACEMENT CONSULTANTS

DEMENTIA ADVISORS Dementia Support Australia QLD

1800 699 799

119

37308

TriCare Aged Care Placement Consultant Team

Ozcare Dementia Advisory & Support Service

1800 692 273

102-103

37590

SAFETY AND SECURITY

Care Finder Solutions - Advocacy

1300 955 911

109

62102

SKIN AND WOUND CARE

Care Finder Solutions - Placement Consultants

1300 955 911

109

62103

Independence Australia

VitalCALL

1300 360 808

63095

EDUCATION AND TRAINING

24/7 Personal Alarm Service - MePACS (QLD)

END OF LIFE 3851 7800

TriCare Aged Care Placement Consultant Team

123

38150

Volunteering Gold Coast Community Visitor Scheme

62148

0407 978 250

21209

5526 0688

38683

WEBSITE (www.)

0411 220 129 3851 7800 02 9431 1000 1300 366 932 0406 076 885 1300 610 610 1300 637 365 1300 272 273 1300 272 222

info@agedcareassistance.com.au info@alexgowfunerals.com.au agedcare@allity.com.au care@alteris.com.au info@angelsinaprons.com.au enquiries@anglicaresq.org.au info@apollocare.com.au marketing@arcare.com.au info@ballycara.com

agedcareassistance.com.au alexgowfunerals.com.au allity.com.au alteris.com.au angelsinaprons.com.au anglicaresq.org.au apollocare.com.au arcare.com.au ballycara.com

den tial port Aged C Reti ed & A are / SR ssist rem S Hom ent Liv ed Livi ng ing e Ca In H re Pack ome age Cent Care Se s re B rvic Day ased Ca es The r e Prod rapy Ce ntre ucts and Serv ices

Sup

PHONE (07)

Resi

This section only includes organisations and businesses who have chosen to promote with Aged Care Guide

SRS Supported Residential Service

1300 788 855

QUEENSLAND 2022/23

Organisation & Business Reference Index listed alphabetically

Aged Care Assistance Placement Consultancy Alex Gow Funerals Allity Alteris Financial Group Angels in Aprons Anglicare Southern Queensland Apollo Care Alliance Arcare BallyCara

61624

1300 874 2273 86-87, OBC 38100

Aged Care Guide

ORGANISATION

VISITORS & VOLUNTEERS Beaumont Care Independent Living

Alex Gow Funeral Services

1800 685 329

9 9

9 9 9 9 9

99 999

99 9999

Advert Page 107 123 5 113 27 21, 65 75 IFC-1, 35 17

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with Aged Care Guide ORGANISATION

PHONE (07)

Beacon Financial Planning Beaumont Care Bupa Care Services Care Finder Solutions Carinity Christadelphian Aged Care Chubb Fire & Security Churches of Christ Coorparoo Aged Care COTA Dementia Support Australia Greengate Health and Aged Assist (QLD) HillView Independence Australia Group IRT Joseph Palmer & Sons Just Better Care Australia Life Without Barriers QLD Lite n' Easy LiveBetter Community Services Mable MePACS Mercy Health Odyssey Lifestyle Care Communities Opal HealthCare Ozcare Palm Lake Care Operations Premier Health Care Regis Aged Care Retreat Care Right at Home Australia Roshana Care Group Seasons Living Australia Simply Helping Sir James Terrace

1800 232 000 3203 3633 1300 245 993 1300 955 911 1300 109 109 1800 246 637 13 15 98 1800 900 001 3153 6000 1300 140 050 1800 699 799 02 9097 9175 1300 730 074 5559 3222 1300 788 855 13 44 78 03 9601 6800 1300 587 823 3440 6300 3267 9246 1800 580 580 1300 736 573 1800 685 329 1300 478 776 5551 6720 1300 362 481 1800 692 273 1800 246 677 08 8363 4888 1300 998 100 5656 1000 1300 363 802 08 9279 9888 1300 732 766 1800 998 866 3204 7911

Sisters of Nazareth

03 9830 5022

Southern Cross Care QLD St Vincent's Care Services The Salvation Army Aged Care Tingari Group TriCare Volunteering Gold Coast Wesley Mission Queensland

1800 899 300 1800 778 767 1300 111 227 1300 725 521 3360 9000 5526 0688 1800 448 448

SRS Supported Residential Service

WEBSITE (www.)

189

Resi de n Sup tial Age port dC Reti ed & A are / SR ssist rem S Hom ent Liv ed Livi ng ing e Ca In H re Pack ome age Cent Care Se s re B r vi c Day ased Ca es The r e Prod rapy Ce ntre ucts and S er v ices

AgedCareGuide.com.au

QUEENSLAND 2022/23

Advert Page 110 58 63 109 10 64 49 30 133 116 119 67 106 68 53 98 112 28 12 51 26 29, 36 47 59 97 3, IBC 102-103 9, 33D 60 18-19 32D 25 54-55 105 23 61

info@beaconfp.com.au beaconfp.com.au 9 enquiries@beaumontcare.com.au beaumontcare.com.au 9 9 info@bupacare.com.au bupaagedcare.com.au 9 info@carefindersolutions.com carefindersolutions.com 9 agedcare@carinity.org.au carinity.org.au 9 999 admissions@chomes.com.au chomes.com.au 9 9 info@chubb.com.au chubb.com.au 9 creative@cofcqld.com.au cofc.com.au/seniorslifestyles 9 999 info@coorparooagedcare.com.au coorparooagedcare.com.au 9 info@cotamembership.org.au cotamembership.org.au 9 9 dsa@dementia.com.au dementia.com.au 9 info@greengate.com.au greengate.com.au 9 9 reception@haaaqld.com.au haaa.com.au 9 enquiries@hillviewcare.com.au hillviewcare.com.au 9 theteam@independenceaustralia.com independenceaustralia.com 9 customerservice@irt.org.au irt.org.au 9 999 agedcare@jpalmer.com.au jpalmer.com.au/services/aged-care 9 info@justbettercare.com justbettercare.com 99 qldagedcare@lwb.org.au lwb.org.au 999 privacy@liteneasy.com.au liteneasy.com.au 99 info@livebetter.org.au livebetter.org.au 99 info@mable.com.au mable.com.au 9 mepacssales@phcn.vic.gov.au mepacs.com.au 9 information@mercy.com.au mercyhealth.com.au 9 99 phil@odysseyprivateagedcare.com.au ohg.net.au 999 communications@opalagedcare.com.au opalhealthcare.com.au 9 info@ozcare.org.au ozcare.org.au 9 9999 9 info@palmlakecare.com.au palmlakecare.com.au 9 9 reception@premierhealthcare.com.au premierhealthcare.com.au 9 advice@regis.com.au regis.com.au 9 999 9 info@retreatcare.com.au retreatcare.com.au 9 info@rightathome.com.au rightathome.com.au 99 9 admin@roshana.com.au roshana.com.au 9 9 info@seasonsliving.com.au seasonsliving.com.au 99 info@simplyhelping.com.au simplyhelping.com.au 9 admin@sirjamesterrace.com.au sirjamesterrace.com.au 9 9 sistersofnazareth.com/region/ admin.camberwell@nazarethcare.com 76 9 australasian-region webenquiries@sccqld.com.au sccqld.com.au 71 9 999 svcs.info@svha.org.au svcs.org.au 7 9 999 acp.enquiries@aue.salvationarmy.org agedcare.salvos.org.au 80 9 999 info@seabraemanor.com.au seabraemanor.com.au 142, 143, 148 9 9 marketing@tricare.com.au tricare.com.au 9 9 9 86-87, OBC reception@volunteeringgc.org.au volunteeringgc.org.au 45 9 9 83 contactus@wmq.org.au wmq.org.au 9 99999 D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

190

Aged Care Guide

QUEENSLAND 2022/23

ACAT Regions

Aged Care Assessment Team (ACAT) are responsible for all assessments for Government funded residential aged care and Home Care Packages. This list provides you with the Council/Local Government Area that each ACAT services. All assessments are coordinated through My Aged Care. Call 1800 200 422 to organise your assessment.

METROPOLITAN AREAS

REGIONAL AREAS continued

Gold Coast ACAT

Gold Coast, Logan (part), Scenic Rim (part)

Metro North ACAT North Lakes Moreton Bay

Metro North ACAT Nundah

Far North Queensland ACAT Cairns

Aurukun, Cairns, Cook, Douglas, HopeVale, Kowanyama, Lockhart River, Mapoon, Napranum, Northern Peninsula Area, Pormpuraaw, Torres, Weipa, Wujal Wujal, Yarrabah

Brisbane (Central, North & South)

Far North Queensland ACAT Innisfail

Brisbane (South), Logan (part), Redland

Far North Queensland ACAT Tablelands

Cherbourg, Ipswich, Lockyer Valley (part), Scenic Rim (part), Somerset, South Burnett

Fraser Coast ACAT

Cassowary Coast

Metro South ACAT

West Moreton ACAT

REGIONAL AREAS

Bundaberg, Fraser Coast, North Burnett (includes Wide Bay)

Mackay ACAT

Central West ACAT

Barcaldine, Barcoo, Blackall-Tambo, Boulia, Diamantina, Longreach, Winton

Abbreviations (HC)......................................................................... High Care (LC)........................................................................... Low Care AC........................................................................... Aged Care ACAT..................................Aged Care Assessment Team ACF.......................................................... Aged Care Facility Aged Care Service........................ Aged Care Service(s) Apts................................................................... Apartments Assoc.................................................................. Association ATSI............................ Aboriginal, Torres Strait Islander Aust................................................................... Australia(n) CALD................... Culturally and Linguistically Diverse CBC......................................................... Centre Based Care CC............................Community Care/Care Community CDC............................................. Consumer Directed Care CHSP..... Commonwealth Home Support Programme Cncl..............................................................................Council Cnr................................................................................. Corner Com’ty................................................................Community Coop................................................................... Cooperative Corp....................................................................Corporation CS.................................................... Community Service(s) Ct..................................................................................... Court Ctr.................................................................................. Centre D....................................................................................Divider DAP............................. Daily Accommodation Payment DBMAS........................ Dementia Behaviour Management Advisory Service

Croydon, Etheridge, Mareeba, Tablelands

Central Highlands (part), Isaac, Mackay, Whitsunday

Mount Isa ACAT

Burke, Carpentaria, Cloncurry, Doomadgee, McKinlay, Mornington, Mount Isa

Dem....................................................................... Dementia Dis........................................................................... Disability Dist...............................................................................District DRC.......................................................Day Respite Centre DTC.......................................................Day Therapy Centre DVA..............................Department of Veterans’ Affairs Estn............................................................................. Eastern Fac................................................................................ Facility Fmr...............................................................................Former Gdns..........................................................................Gardens HC or H/Care..................................................... Home Care HS or H/Serv......................................... Health Service(s) HCC............................................... Home Care Community HCP................................................Home Care Package(s) HCP 1...................................Home Care Package Level 1 HCP 2...................................Home Care Package Level 2 HCP 3...................................Home Care Package Level 3 HCP 4...................................Home Care Package Level 4 HCS...................................................Home Care Service(s) HCSS.........................Home & Carer Support Service(s) HL.................................................................. Healthy Living Hlth...............................................................................Health Hosp..........................................................................Hospital HSP/S................... Home Support Program/Service(s) HSS......................................... Home Support Services(s) IBC........................................................... Inside Back Cover

Rockhampton ACAT

Banana (part), Central Highlands (part), Gladstone, Livingstone, Rockhampton, Woorabinda

Roma ACAT

Balonne, Bulloo, Maranoa, Murweh, Paroo, Quilpie

Sunshine Coast ACAT

Gympie, Noosa, Sunshine Coast

Toowoomba & Darling Downs ACAT

Banana (part), Goondiwindi, Lockyer Valley (part), Southern Downs, Toowoomba, Western Downs

Townsville ACAT

Burdekin, Charters Towers, Flinders, Hinchinbrook, Richmond, Townsville

Contact phone number for all offices: 1800 200 422

IFC.......................................................... Inside Front Cover IHC................................................................... In Home Care IL.......................................................... Independent Living ILU........................................ Independent Living Unit(s) Indep............................................................... Independent IT................................................. Information Technology LGA......................................... Local Government Area(s) LGBTIQ.......................... Lesbian Gay Bisexual Transgender Intersex Questioning LHD.................................................... Local Health District Lwr................................................................................. Lower Maint............................................................... Maintenance Mem.......................................................................Memorial Metro..............................................................Metropolitan MPHS............................... Multi Purpose Health Service MPS.................................................Multi Purpose Service Mt..................................................................................Mount NH or N/Home.......................................... Nursing Home N/hood..................................................... Neighbourhood NESB......................Non English Speaking Background NRAS............... National Rental Affordability Scheme Nth(n)................................................................. North(ern) NW.......................................................................North West OBC...................................................... Outside Back Cover PAG..........................................Planned Activity Group(s) Pk....................................................................................... Park Prog.....................................................................Program(s) Pt........................................................................................Port

Pnt....................................................................................Point RAC..................................................Residential Aged Care RAD...................Refundable Accommodation Deposit RAS................................... Regional Assessment Service RC............................................................... Residential Care Reg........................................................................... Regional Res........................................................................Residential RLU.......................................... Retirement Living Unit(s) RV.......................................................... Retirement Village SBRT......................Severe Behaviour Response Teams SE................................................................. South East(ern) Serv........................................................................ Service(s) SL..............................................................Supported Living Soc.................................................................................. Social SRS............................... Supported Residential Services SSG..............................................Social Support Group(s) Sth.................................................................................. South Sthn.........................................................................Southern STRC.................................... Short Term Restorative Care Supp...................................................Support/Supported SW............................................................. South West(ern) Tce................................................................................ Terrace TCP........................................ Transition Care Program(s) VHC................................................... Veterans’ Home Care Vlg................................................................................ Village W/Centre................................................. Wellness Centre Wstn......................................................................... Western

191

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192

Aged Care Guide

Index

Abbreviations............................................................................................................. 190 Aboriginal and Torres Strait Islander (ATSI).................................................92 Advocacy...................................................................................................................... 117 Aged Care Assessment Team (ACAT)................................................................16 Appeal.............................................................................................................................16 Assessment..................................................................................................................16 Referrals.........................................................................................................................16 Regions........................................................................................................................ 190 Aged care checklist....................................................................................................81 Aged care explained.................................................................................................11 Aged care homes................................................................................................11, 57 Accommodation payments.................................................................................64 Accreditation and certification.........................................................................59 Charter of Rights.......................................................................................................60 Complaints...................................................................................................................61 Costs.................................................................................................................................62 Cultural home listings.............................................................................. 177-178 Daily care fees.............................................................................................................62 Directory listings......................................................................................... 132-157 Extra services........................................................................................................... 157 Homes and their services.....................................................................................57 How much will I pay...............................................................................................65 Means tested care fee............................................................................................64 Payment options.......................................................................................................66 Quality standards.....................................................................................................60 RAD & DAP....................................................................................................................66 Where do I start.........................................................................................................57 Applying to a home...................................................................................................69 Waitlist............................................................................................................................69 Vacancy..........................................................................................................................70 Assessments.......................................................................................................... 15-16 Assistive technology options...............................................................................46 Assistive technology solutions..........................................................................48 Independent Living Centres...............................................................................49 Mobility aids................................................................................................................48 Care leavers....................................................................................................................92 Carer support............................................................................................................. 121 Counselling services............................................................................................. 121 Support groups and lines.................................................................................. 121 Centre Based Care services....................................................................................42 Directory listings......................................................................................... 184-186 Commonwealth Home Support Programme (CHSP).............................22 Am I eligible?..............................................................................................................25 Directory listings......................................................................................... 181-183 Types of services provided...................................................................................24 Urgent needs...............................................................................................................25 What is CHSP?.............................................................................................................22 Who is CHSP for?.......................................................................................................25 Who pays for CHSP services?..............................................................................26 Community Visitors Scheme................................................................................44 Consumer Directed Care..........................................................................................22 Continence......................................................................................................................52 Costs for residential care.........................................................................................62 Accommodation payments.................................................................................64 Daily care fees.............................................................................................................62 How much will I pay...............................................................................................65 Means tested care fee............................................................................................64 Culturally and Linguistically Diverse (CALD) people..............................92 Directory listings ........................................................................................ 177-180

n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n

QUEENSLAND 2022/23

Cultural services..........................................................................................................90 Directory listings ........................................................................................ 177-180 Partners in Culturally Appropriate Care.......................................................91 Daily Accommodation Payment (DAP)...........................................................66 Daily living in a nursing home............................................................................76 Day Therapy Centres..................................................................................................43 Directory listings......................................................................................... 186-187 Deciding on a home..................................................................................................70 Definition of often used terms......................................................................... 126 Dementia support................................................................................................... 118 Changed behaviours............................................................................................ 120 Specialised support.............................................................................................. 120 De-stressing your move....................................................................................... 114 Directory index.......................................................................................................... 125 Aged care home listings......................................................................... 132-157 Centre Based Care listings...................................................................... 184-186 Council reference index...................................................................................... 127 Culturally appropriate homes and services................................. 177-180 Day Therapy Centres listings................................................................. 186-187 Extra services listings.......................................................................................... 157 Home Care Packages listings................................................................ 163-176 In home care provider listings............................................................. 181-183 Local Government Area (LGA) reference index..................................... 127 Organisation & Business index........................................................... 188-189 Products & Services listings............................................................................. 188 Retirement accommodation listings............................................... 158-160 Suburb reference index........................................................................... 128-129 Supported & Assisted Living listings.......................................................... 158 Town reference index............................................................................... 128-129 Disability..........................................................................................................................92 End of life..................................................................................................................... 122 Palliative care in a nursing home................................................................. 122 Residents with dementia.................................................................................. 123 Services to help at home................................................................................... 122 Estate planning......................................................................................................... 115 Executors and administrators......................................................................... 115 Extra services................................................................................................................89 Directory listings.................................................................................................... 157 Financial advice........................................................................................................ 110 Financial counselling........................................................................................... 111 How an expert can help..................................................................................... 110 Paying for your care.............................................................................................. 111 Financially disadvantaged....................................................................................93 Flexible restorative care..........................................................................................41 Frequently asked questions..................................................................................84 Home Care flow chart..............................................................................................20 Home Care Packages (HCP)...................................................................................27 Approved providers.................................................................................................32 Are you eligible?........................................................................................................31 Cost...................................................................................................................................33 Directory listings......................................................................................... 163-176 Exit fees..........................................................................................................................34 Home Care Agreement..........................................................................................32 How much you will pay.........................................................................................32 Package supplements............................................................................................28 Priority............................................................................................................................31 Quality and complaints.........................................................................................34 Self-managing your HCP......................................................................................37 Services not provided.............................................................................................31 Services provided......................................................................................................29 Types of packages ....................................................................................................27

n n n n n

n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n

Homeless.........................................................................................................................93 How to use the Aged Care Guide..........................................................................8 In home support.........................................................................................................21 Directory listings......................................................................................... 181-183 LGBTIQ...............................................................................................................................93 Moving into a home..................................................................................................73 What can you bring.................................................................................................73 Making the transition............................................................................................74 My Aged Care................................................................................................................13 Referral code...............................................................................................................13 Nutrition..........................................................................................................................50 Placement consultants......................................................................................... 106 Case management................................................................................................ 109 Choosing a placement consultant................................................................ 108 How a placement consultant can help...................................................... 106 Negotiate and advocate for you.................................................................... 107 Resolving family disputes................................................................................. 108 Private home care......................................................................................................38 RAD and DAP explained..........................................................................................66 Refundable Accommodation Deposit (RAD)...............................................66 Regional Assessment Service (RAS).................................................................15 Assessment..................................................................................................................15 Referrals.........................................................................................................................15 Regaining your independence............................................................................40 Resident Agreement.................................................................................................79 Residential Care flow chart...................................................................................56 Respite ........................................................................................................... 11, 39, 88 At home..........................................................................................................................39 Centre Based Respite Care...................................................................................39 Cost...........................................................................................................................39, 88 Eligibility........................................................................................................................39 Residential respite...................................................................................................88 Restorative care...........................................................................................................41 Retirement living................................................................................................12, 99 Choosing a village................................................................................................. 104 Departure/exit fee................................................................................................. 101 Deposit or entry contribution......................................................................... 100 Directory listings......................................................................................... 158-160 Fees and charges.................................................................................................... 101 Finding the right village.................................................................................... 104 Ownership................................................................................................................. 100 Types of villages..................................................................................................... 100 Vacating...................................................................................................................... 101 Rural & Regional clients..........................................................................................93 Short Term Restorative Care.................................................................................41 Special needs groups................................................................................................92 Support at home.........................................................................................................21 Supported living.........................................................................................................96 Directory listings.................................................................................................... 158 Supported Residential Services..........................................................................94 Cost...................................................................................................................................95 Respite............................................................................................................................95 Transition care..............................................................................................................40 Transport services.......................................................................................................45 Useful phone numbers and websites.................................................................6 Veterans' support...............................................................................................43, 93 Waiting for residential care..................................................................................69 Waiting lists.................................................................................................................69

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Call 1300 186 688 or email sales@dps.com.au

YOUR DPS SALES TEAM www.AgedCareGuide.com.au

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Matt

Mar