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Home Care Options
Stay independent in your home for longer with Home Care packages suited to your needs.
Residential Aged Care
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Welcome to the Aged Care Guide to Queensland Navigator for 2024.
This handy mini guide will touch on some of the key steps to accessing care at home or in an aged care facility, as well as a directory of providers delivering a range of aged care products and services in Queensland.
A comprehensive list of government-funded services available in Queensland is included in this Navigator Guide, providing details of subsidised residential aged care accommodation and approved Home Care Package providers, together with a list of home care providers, products and services available to you.
You can use this Navigator edition in conjunction with our website, AgedCareGuide.com.au, which provides greater detail on homes and services offered. The associated ‘DPS Web ID’ contained in the tables links directly to the relevant provider and the services they offer.
To find out more about our range of home, aged care, retirement and disability resources, visit the website or contact us on 1300 186 688 or by emailing info@dps.com.au.
DPS Publishing Pty Ltd ● 1300 186 688 ● PO Box 1026, Pasadena SA 5042 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730
Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 1300 186 688 in Australia
Aged Care Guide
Queensland 2024, Navigator Edition
Printed July 2024
Managing Editor
David McManus
david.mcmanus@dps.com.au
General Manager
Brad Keighran
The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format.
© Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark.
It takes many threads to make something special. Just as it takes many great people to ensure our residents enjoy the best of care. When you join an Arcare community, you’ll experience our unique Relationship-First Approach, that is centred around the needs of the resident, and is driven by valuable inputs from the resident, their family and a dedicated group of carers.
If you need some help to continue living independently in your own home or that it’s time to move into an aged care home, then you may be wondering where to start. We’ve broken the process down into simple steps that will help you get from A to B in your aged care journey.
Learn about the different types of care and discover what options are available to you.
Get an understanding of what you need to consider and prepare ahead of starting any aged care services.
An aged care assessment will help you decide what level of support you require so you can get the care that best meets your needs.
Find providers to deliver a range of products and services meeting your needs and requirements.
Read about managing your supports. For example: when your needs change, your supports no longer suit you or you would like to change providers.
Accessing aged care can be complicated and confusing if you have not used support services before or don’t know where to start.
Whether you need support to remain living independently at home or are looking for alternative accommodation, it is important to know what options are available to you. Different types of care include:
You may be eligible for support at home through government-funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program.
Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance and home maintenance. Basic assistance is offered through the CHSP, but if your needs exceed the level of support offered though this program, then a level 1– 4 Home Care Package can offer higher intensity support to help you stay at home.
Private providers can also deliver a range of home support services. They are not government funded and you will need to pay for services out of your own pocket.
There are a few different support options available if you only need support for a short period of time. These options include respite care, which can be delivered in the community or in a residential care home, offering the opportunity for both you and your carer to take a short break.
At the end of a hospital stay, the Transition Care Program provides short-term assistance to help improve your independence and confidence. If you have not been admitted to hospital, the Short-Term Restorative Care program is a flexible option that focuses on regaining wellbeing over a short period of time.
Moving into residential aged care can ensure quality of life and comfort if you are no longer able to remain living independently at home. Also known as nursing or aged care homes, these facilities provide 24/7 care as well as a range of other support services and recreational activities. The cost of care in most Australian aged care homes is subsidised by the Australian Government. There is also a number of non-government-funded residential aged care homes, often referred to as ‘supported and assisted living complexes’ and you will need to cover the cost of accommodation and care delivered.
Retirement villages are not nursing homes; they are clusters of villas, units or apartments and you will need a reasonable level of independence to move into a retirement setting. The government does not fund retirement options. Daily care is generally not included, but some providers may offer support services at an additional charge or this can be accessed separately through government-funded home support options.
There are a few things to organise before being ready for aged care services. Make a list of what support you’re currently getting, what you feel you need help with and key areas that are important to you in a provider that best align with your wishes and interests.
If you’re wanting to access government-funded supports, the first step in starting your aged care journey is to register with My Aged Care. This can be done online or via a phone call to the My Aged Care contact centre on 1800 200 422.
An operator will ask you a number of questions about your personal circumstances and care needs and set up a central client record.
Examples of the questions you may be asked are:
Are you currently receiving aged care services?
Are you getting support from a carer or family member?
Can you prepare your own meals and do housework?
Do you need assistance taking a shower or bath and do you need help getting dressed?
Are there any health concerns or did you have a recent fall?
Do you feel lonely or isolated?
Are there any safety risks in the home?
The aim of this screening is to figure out what needs and support you require and whether you are eligible for an in-person assessment.
Following this conversation, you will be contacted by someone from either the Regional Assessment Service (RAS) or a local Aged Care Assessment Team (ACAT) for an assessment to determine your abilities and what level of care you require.
Here is a list of documents and information you should prepare for the assessment:
Medicare card and a form of identification; for instance, Department of Veterans’ Affairs (DVA) card, driver’s license, passport or healthcare card
Notes or referrals from your doctor
Information about previous home or aged care services you have received
Details about support you receive from family, friends or the community
Questions and information about aged care that you wish to discuss with the assessor, so you have a better understanding of services
The contact details of your doctor and any other health professionals you see regularly
The support of an Auslan interpreter or translator if required
The attendance of a guardian or caretaker if needed
Additionally, consider organising your finances and getting advice about how you can pay for any support at home or a place in an aged care facility. It’s also worth making sure you collect medical records, have details about medication handy, have an Advance Health Directive in place and ensure your will is up to date.
We’re your local provider, we value your independence and strive to ensure you continue to enjoy the comforts of your own space. Let us support your journey.
We care about you!
• Approved Home Care Package Provider level 1, 2, 3, 4
• No Basic Daily Fee
• No Sign-Up Fee, No Exit Fee
• Reliable, flexible, friendly staff
• Services include shopping, transport, domestic and personal care, etc.
• Additional offerings such as gardening, physiotherapy, podiatry, home modification, etc.
The aged care assessment will help decide what level of support you require. Your assessor will be able to help you if you provide lots of information about yourself and what day-to-day tasks you struggle with.
The assessment will be done by a social worker, nurse, doctor or other health professional and can take an hour or so.
If the My Aged Care contact centre believes that you are eligible for basic home support, you will be assessed by a professional from the Regional Assessment Service (RAS).
If you require higher care support, a member of the Aged Care Assessment Team (ACAT) will visit you at home to determine the appropriate level of in-home support or residential eligibility.
The assessor will ask you a number of questions about any supports you receive, your current lifestyle, any health concerns or chronic illnesses, how you deal with tasks at home, if you’re struggling with any cognitive issues or memory loss, whether you have problems at home or with personal safety and any activities you engage in with family or in the community.
Topics that might be covered or that you may want to bring up during your assessment include: your medical history; your living arrangements; your support network; current services and supports you are receiving; your cognitive and behavioural functioning; how you deal with daily tasks around the home; any health and lifestyle concerns you have.
Be open and transparent about your wishes and what you believe will be of assistance around the home. They might also ask you for your permission to talk with your doctor or specialist about the impact of any health conditions on your day-to-day life.
The assessment is also an opportunity for you to ask questions. If you don’t understand something, make sure you clarify with your assessor. You shouldn’t be leaving your assessment feeling confused or stressed.
Consider asking questions, such as:
What are my rights and responsibilities during this assessment process? What services are available in my area? Are there support options available for my carer? What financial assistance am I eligible to receive? Are there culturally appropriate services in the area? Who can I contact if I have any questions after the assessment?
Following your assessment, you will receive a letter from the government letting you know if you have been approved for aged care services and what supports are funded.
Once you have been assessed and approved for government-funded aged care, either for services in your own home or a place in an aged care home, you can start the process of finding a provider that suits your needs.
Your letter from My Aged Care, confirming you are ready to start accessing services, will include a referral code linked to the type of service you are eligible to access. If you need the support of multiple services, you will be given multiple referral codes, one for each service.
The service provider or aged care home of your choice will need this referral code to access your information with My Aged Care and manage the referral. They’ll also be able to access the funding allocated to you.
Choosing which provider to trust with providing support is an important and personal decision – one that you want to think carefully about and shouldn’t rush.
You may want to start by writing down what you are looking for in a provider and what is important to you. Are low fees important to you or would you like a provider who can support your cultural needs? If accessing home care, do you want the same support worker to assist you each time and do you want to receive support on specific days or are you more flexible with time?
It’s a good idea to discuss your wishes and options with your family and support network, as they may be able to help you research, provide independent opinions on providers or share personal experiences.
It’s useful to create a shortlist of providers in your local area to narrow down your search.
When considering a potential provider:
Look at the provider’s website, social media pages and online reviews
Check out their credentials, such as quality certifications and industry awards
Do they have any past or present sanctions or notices of non-compliance?
Ask them directly or check the government’s non-compliance finder tool at myagedcare.gov.au/non-compliance-checker
Use this Navigator Guide or the AgedCareGuide.com.au directory to search for service providers in your area that meet your requirements
If you aren’t comfortable finding or choosing a provider by yourself, then there are experts who can help you find a nursing home that suits your needs and preferences. A placement consultant has knowledge of local aged care facilities and can make the process of entering aged care smoother. Find a placement consultant on AgedCareGuide.com.au or call 1300 606 781 to access placement services.
Once you have chosen a provider, you will need to contact them to start the home care services you need or to be placed on their waiting list for a bed vacancy. During this conversation, it is also essential to discuss fees and services with your new provider so you know how much the support or aged care bed is going to cost.
Let’s start talking about living
The Right Care, Right at Home™
Right at Home are leaders in quality home care and support, delivering services that allow our clients to remain safe and independent in their own home. Your local Right at Home family in Queensland is ready to look after yours, when you can’t.
• 24/7 On Call & 24/7 Care Service
• Supervised, Individual Care Plan
• Approved Home Care Package
Provider Levels 1-4
• No Home Care Package Management Fees
• Complex Nursing Care
• Disability & NDIS Support*
• Flexible, Reliable, Certified Carers
• Post-Operative Care
• Hospital In The Home*
• Personal & Companion Care
• Domestic, Shopping, Transport
* Check your local Right at Home office to see if they deliver these services
Throughout your aged care journey, there may come a time where you need to make changes to the services you are receiving.
This may be because you’re going on a holiday or need to go into hospital and don’t need any services to be delivered while you’re away. Perhaps your needs have changed and your current supports no longer suit you. Alternatively, you may like to change providers, either because you’re moving to a different area or because you’re not entirely happy with your current provider.
The process of making changes to your current services depends on the type of support you are receiving. However, the first step should be to talk with your current provider.
Service providers have an ongoing responsibility to make sure you receive quality care and to respect your rights and preferences. They should monitor the services they provide under your care plan to ensure your needs and goals are being met. If there are significant changes in your care needs they can help you through the process of reviewing your supports.
Reviewing your needs and supports may mean that you need to have another aged care assessment. For example: if you were originally assessed as having low-level care needs but your mobility has decreased over time and you would like to access higher level supports.
You can request a reassessment by your local ACAT to determine if you’re eligible for higher level care. You must be reassessed to move on from CHSP supports and between different levels of Home Care Packages.
Depending on the services you’re already receiving, you may need to consider other options, such as:
Reviewing your care plan to identify alternative support options and priorities, such as replacing informal supports with formal supports or considering additional support services – e.g. support on weekends
Purchasing additional private services
Utilising residential care, either as short-term respite to complement your package or as a long-term option
If your current provider can’t offer the services or changes you want, you can switch to a different provider that can meet your needs.
When choosing a new provider: research and ensure they can meet your needs; contact My Aged Care to get a new referral code to give to your new provider and agree on a date to switch your services; notify your current provider, in writing, to let them know you will be terminating your services with them and from what date.
Be mindful that your current provider may charge an exit fee to cover any administrative costs. Exit fees may vary between providers and the amount should be clearly indicated in your care agreement.
Aged and Disability Advocacy Australia
(ADA Australia)
1800 818 338 adaaustralia.com.au
CarerHelp carerhelp.com.au
Carers Australia
02 6122 9900 carersaustralia.com.au
Carers QLD
1300 747 636 carersqld.com.au
COTA Queensland
07 3316 2999 cotaqld.org.au
Elder Abuse Helpline
1300 651 192 eapu.com.au/helpline
National Seniors
1300 765 050 nationalseniors.com.au
Older Person’s Advocacy Network (OPAN)
1800 700 600 opan.org.au
Seniors Enquiry Line
1300 135 500 seniorsenquiryline.com.au
Cultural
Diversicare (PICAC)
1300 348 377 diversicare.com.au
Ethnic Communities Council of Queensland (ECCQ)
07 3844 9166 eccq.com.au
Federation of Ethnic Communities’ Councils of Australia
02 6282 5755 fecca.org.au
Translating and Interpreting Service
13 14 50 tisnational.gov.au
Government
Aged Care Quality & Safety Commission
1800 951 822 agedcarequality.gov.au
Community Visitors Scheme Qld (Queensland Community Care Network)
07 3062 7426 qccn.org.au
Department of Veterans’ Affairs
1800 838 372 dva.gov.au
My Aged Care
1800 200 422 myagedcare.gov.au
Queensland Government - Home
Assist Secure
13 74 68 tinyurl.com/457f3tx3
Services Australia - Aged Care Line
1800 227 475 servicesaustralia.gov.au/ageing
Services Australia - Carers & Disability
13 27 17 servicesaustralia.gov.au/carers
Government continued
Services Australia - Medicare
13 20 11 servicesaustralia.gov.au/medicare
Services Australia - Older Australians 13 23 00 servicesaustralia.gov.au/ageing
Health
Alzheimer’s Queensland Helpline
1800 639 331 alzheimersonline.org
Arthritis Australia
1800 011 041 arthritisaustralia.com.au
Dementia Australia
1800 100 500 dementia.org.au
Dementia Behaviour Management Advisory
Services (DBMAS)
1800 699 799 dementia.com.au
Dementia Support Australia (DSA)
1800 699 799 dementia.com.au
National Continence Helpline
1800 330 066 continence.org.au
National Dementia Helpline
1800 100 500 dementia.org.au
Seniors Health Card
13 23 00 servicesaustralia.gov.au/ commonwealth-seniors-health-card
Legal
Legal Aid Queensland
1300 651 188 legalaid.qld.gov.au
Office of the Public Advocate (QLD)
07 3738 9513 justice.qld.gov.au/public-advocate Public Trustee (QLD)
1300 360 044 pt.qld.gov.au
Other
Aged Care Guide
1300 186 688 AgedCareGuide.com.au
Carer Gateway
1800 422 737 carergateway.gov.au
LifeTec
1300 543 383 lifetec.org.au
National Relay Service
1800 555 660 nrschat.nrscall.gov.au/nrs/registration
NED (National Equipment Database) askned.com.au
Open Arms - Veterans & Families Counselling
1800 011 046 openarms.gov.au
Relationships Australia
1300 364 277 relationships.org.au
Seniors Card (QLD)
13 74 68 tinyurl.com/y2vp9jys
From getting assessed and finding a provider to filling out forms and calculating fees, there is a lot to organise before starting any type of aged care services. To help you with this process, we’ve created a checklist with important things to remember.
Contact My Aged Care on 1800 200 422 or apply online at MyAgedCare.gov.au
Organise a face-to-face assessment with an ACAT
Gather medical information for the assessment
Have your assessment
Receive your successful application letter
Prepare to access aged care services at home or move into a residential aged care facility
Referral for government-funded aged care
Assess what you can afford for fees and costs in aged care, including the basic daily fee, means-tested care fee, accommodation fee and fees for extra services. Use the AgedCareGuide.com.au fee estimator to help you
Contact Centrelink if you require financial assistance
Fill out the application for the income and asset test
Arrange a financial assessment through Services Australia, contact 13 23 00
Determine your home plan; are you selling, keeping or renting out your family home?
Do you require a reverse mortgage to help pay for aged care?
Optionally, you can engage a financial planner or advisor
Update your will
Create an Advance Health Directive
Create an enduring power of attorney
Create an enduring guardian
Notify your executors, administrators and attorneys
Update your family and friends about your wishes and goals
Access and prepare your full medical history
Compile the contact details of important people, like family or medical specialists
Create a list of your personal preferences, i.e. religion, culture, allergies, etc
Optionally, you can appoint a nominee to deal with the government and Centrelink on your behalf
When you enter Nazareth Care, you enter a unique world of warmth and belonging. We have been
for over one hundred years. Driven by our core values, we understand the needs of the elderly –to be respected, treated with dignity and cared for with comfort and love.
all our residents and support to their families. We provide consistency of care, with a team focus to support care needs, lifestyle and wellbeing.
• Permanent and respite care
• Individual care plans, unique to the needs of each resident
• Clinical, social, emotional & spiritual support
• Dedicated memory support unit
• Mass held daily & regular services for other denominations
• Our Sisters are available to provide pastoral care
Use AgedCareGuide.com.au to find service providers and aged care facilities near you
Make a list of things that are important to you to have in an aged care facility
Utilise the Compare Provider tool on AgedCareGuide.com.au
Send an enquiry to a facility by using the form at the bottom of AgedCareGuide.com.au nursing home profiles
Make a short list of aged care facilities you like
Visit the facilities you are interested in for a tour or meet with service providers
Ask as many questions as possible of the facilities or providers you are considering to get a good understanding of their services and applicable fees
Compile notes of facilities you have visited
Optionally, you can organise residential respite to trial a potential facility
Optionally, you can enlist a placement consultant to assist with finding a facility
Fill in an application form for a home
Have your name on the waiting list for a facility
Apply to multiple facilities
Accept an offer from an aged care home
Confirm placement in an aged care facility
Provide important documents regarding your financial situation
Negotiate care and accommodation with your provider – you can have someone negotiate on your behalf
Seek legal advice before signing any documentation from the facility
Enter into an agreement with your aged care home: resident agreement, accommodation agreement or, optionally, an extra services agreement
Have a care plan put together
When moving, notify: Centrelink or Department of Veterans’ Affairs; Australian Taxation Office; Medicare; doctors, specialists and pharmacists; Australian Electoral Commission; local council and post office; current support at home providers; family, friends and neighbours; health insurance, superannuation and bank; utilities, i.e. phone, gas, electricity and water.
Confirm what furniture and personal items you are able to bring to your new home
Accommodation payment – An amount payable on entry to an aged care home. Payment amounts can vary between aged care homes and are set depending on the accommodation type and features of the home.
Aged Care Assessment Team (ACAT) – Assess and approve older people for Australian government-subsidised aged care services.
Assessment – A face-to-face assessment with a member of an ACAT to review whether someone is eligible to enter a government-funded aged care home.
ATSI – Aboriginal and Torres Strait Islander. Used to indicate services cater for ATSI people.
CALD – Cultural and linguistically diverse. Used to indicate services cater for people of different backgrounds.
Care plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met.
Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services.
CHSP funded – An in-home or centre-based care service funded by the Commonwealth Home Support Programme government initiative.
Consumer-directed care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All Home Care Packages are delivered on a CDC basis.
Daily accommodation payment (DAP) – This is a daily payment to a government-funded aged care facility, paid periodically, i.e. monthly. This is not a refundable payment.
Daily fee – A daily charge, in addition to the accommodation payment, payable by all residents. It contributes towards daily living expenses, like meals, cleaning, laundry and assistance with daily living.
Department of Veterans’ Affairs (DVA) – Supports older Australians who served Australia, their widow/widowers and families.
Income and means test – Calculates how much you will need to pay your aged care provider based on your current income and assets.
My Aged Care – Australian Government aged care services portal and contact centre. NESB – Non-English speaking background. Used to indicate services cater for people who speak other languages.
Placement consultant – A professional who assists clients in finding an aged care home that fits their needs and wishes.
RAD/DAP combination – This includes both partial lump sum and daily payments for aged care accommodation.
Referral code – If approved for government-funded aged care, you will receive a confirmation letter with your referral code that needs to be provided to your chosen aged care facility.
Refundable accommodation deposit (RAD) – This is paid as a lump sum when entering a government-funded aged care facility and refunded, minus agreed deductions, when leaving the facility.
Regional Assessment Service (RAS) – In-home assessments of new and existing clients/ carers for CHSP services.
Respite care – Services provided so a client or their carer can take a break from their daily routine.
Supported and assisted living (SL) – Supported and assisted living communities offer accommodation and care to residents on a fee-for-service basis without government funding.
Supported residential services (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a government-funded facility but without the funding support.
With more than 115 years of experience caring for the community, you’re in good hands.
Whether you need help with everyday tasks such as dressing, bathing or medication management, we can help you stay independent at home for longer.
We can assist with minor home modifications that help you to remain safe and independent in and around your home.
Whether it is recovery from surgery, staying fit and active or keeping moving, we have individual and group programs to support your goals.
Get in-home support from our qualified nurses. They can help manage ongoing health conditions, or assist your recovery after an injury or medical procedure.
From boutique city living to spacious villas, our retirement living communities offer something for every lifestyle and budget.
You won’t just be moving into an aged care community, you will be joining a vibrant group of individuals who know how to appreciate life.
Recharge and take a break at one of our safe and friendly respite centres.
Contact us today by calling 1800 448 448 or emailing contactus@wmq.org.au to find out more and how we can help you.
Note: 1. Inc
See
See Definition of terms on page 19
(HC) High Care
(LC) Low Care
AC Aged Care
ACAT Aged Care Assessment Team
ACF Aged Care Facility
Aged Care Service Aged Care Service(s)
Apts Apartments
Assoc Association
ATSI Aboriginal, Torres Strait Islander
Avail Available
CALD Culturally and Linguistically Diverse
CBC Centre Based
or H/Care
or H/Serv
These tables provide you with an alphabetical list of local government areas (LGAs) and the page reference where you can find details about aged care homes and Home Care Packages (HCPs) in that local government area (commonly referred to as a ‘council district’).
Council
Alpha 38-45
Aramac 38-45
Aurukun 38-45
Balonne 38-45 63
Banana 38-45 63
Barcaldine 38-45 63
Barcoo 38-45
Blackall-Tambo 38-45 63
Boulia 38-45
Brisbane 30 - 36 49- 53
Bulloo 38-45
Bundaberg 38-45 63
Burdekin 38-45 63
Burke 38-45
Cairns 38-45 64
Carpentaria 38-45 64
Cassowary Coast 38-45 64
Central Highlands (QLD) 38-45 64
Charters Towers 38-45 65
Cherbourg 38-45 65
Cloncurry 38-45
Cook 38-45 65
Croydon 38-45
Diamantina 38-45
Doomadgee 38-45 65
Douglas 38-45 65
Etheridge 38-45
Flinders (QLD) 38-45
This map provides you with a geographical reference to the LGA areas in Queensland.
Home Care Package approved providers deliver home care and support services to members of the community who live at home.
If you’ve been approved for a government-funded Home Care Package of any type you may approach any approved Home Care Package provider to provide the services you need.
Some providers may only provide services in one region while others can service multiple areas. On the following pages you’ll find alphabetical lists of approved providers in Greater Brisbane Metropolitan.
To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages.
The reference tables are organised in five regions: Brisbane, North Coast, North West, South Coast and Southern.
The list below is a quick reference guide to help you find in which group council districts are listed. For example: Redland LGA is grouped under South Coast.
Page 27 is a colour-coded map of Queensland to show you which council districts are grouped together.
An explanation of used icons and how to read the HCP tables can be found on page 29.
The table on the next few pages lists approved HCP providers in alphabetical order, detailing the HCP levels they offer and if they offer any package supplements.
Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au.
The same type of care and services are provided under each HCP level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance.
The hours of care are increased at each level of care, i.e. more hours of care and services are provided under HCP Level 4 and the least under HCP Level 1.
Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y or for people who live in rural or remote areas t. The cultural environment g indicates providers offering services for people from culturally diverse backgrounds.
Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.
8
General packages suitable for all eligible clients
Z
Packages for people with dementia
These icons help you find the packages that are most suitable for you.
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
t
Packages for people who live in rural, remote or isolated areas
R
Packages for veterans
g Cultural environment
General packages suitable for all eligible clients
Packages for people with dementia
These icons help you find the packages that are most suitable for you.
Packages for people who are financially or socially disadvantaged
Packages for people with housing needs and at risk of homelessness
Packages for people who live in rural, remote or isolated areas
Packages for veterans
General packages suitable for all eligible clients
Packages for people with dementia
These icons help you find the packages that are most suitable for you.
Packages for people who are financially or socially disadvantaged
Packages for people with housing needs and at risk of homelessness
Packages for people who live in rural, remote or isolated areas
Packages for veterans
General packages suitable for all eligible clients
Packages for people with dementia
These icons help you find the packages that are most suitable for you.
Packages for people who are financially or socially disadvantaged
Packages for people with housing needs and at risk of homelessness
Packages for people who live in rural, remote or isolated areas
Packages for veterans
Home Care Package approved providers deliver home care and support services to members of the community who live at home.
If you’ve been approved for a government-funded Home Care Package of any type you may approach any approved Home Care Package provider to provide the services you need.
Some providers may only provide services in one region while others can service multiple areas.
On the following pages you’ll find alphabetical lists of approved providers, in Regional Queensland.
To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages.
The reference tables are organised in four regions: Central, Far North, North, South West.
The list below is a quick reference guide to help you find in which group council districts are listed. For example: Mount Isa LGA is grouped under North.
Page 105 is a colour-coded map of Queensland to show you which council districts are grouped together. An explanation of used icons and how to read the HCP tables can be found on page 104.
Council District Region
Alpha Central
Aramac Central
Aurukun Far North
Balonne South West
Banana Central
Barcaldine Central
Barcoo Central
Blackall-Tambo Central
Boulia Central
Bulloo South West
Bundaberg Central
Burdekin North
Burke Far North
Cairns Far North
Carpentaria Far North
Cassowary Coast Far North
Central Highlands (QLD) Central
Charters Towers North
Cherbourg South West
Cloncurry North
Cook Far North
Croydon Far North
Diamantina Central
Doomadgee Far North
Douglas Far North
Etheridge Far North
Flinders (QLD) North
Fraser Coast Central
Gladstone Central
Goondiwindi South West
Gympie South West
Hinchinbrook North
Hope Vale Far North
Isaac North
Issac Central
Jericho Central
Council District Region
Kowanyama Far North
Livingstone Central
Lockhart River Far North
Longreach Central
Mackay North
Mapoon Far North
Maranoa South West
Mareeba Far North
McKinlay North
Mornington Far North
Mount Isa North
Murweh South West
Muttaburra Central
Napranum Far North
Noosa South West
North Burnett Central
Northern Peninsula Far North
Palm Island North
Paroo South West
Pormpuraaw Far North
Quilpie South West
Richmond North
Rockhampton Central
South Burnett South West
Southern Downs South West
Tablelands Far North
Toowoomba South West
Torres Far North
Townsville North
Weipa Far North
Western Downs
South West
Whitsunday North
Winton Central
Woorabinda Central
Wujal Wujal
Yarrabah
Far North
Far North
H O M E C A R E P A C K A G E S
General
Packages for people with
Packages for people who are financially or socially disadvantaged
Packages
Packages for people who
Packages for veterans
General packages suitable for all eligible clients
Packages for people with dementia
Packages for people who are financially or socially disadvantaged
Packages
Packages for people who live in
Packages for veterans
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Parklands
74 Emerald Park Way, Urangan QLD 4655 parklands.reception@roshana.com.au (07) 4184 1300
roshana.com.au
Bellevue
53 Linkwood Dr, Ferny Hills QLD 4055 bellevue@bellevuecare.com.au (07) 3550 5999
General packages suitable for all eligible clients
Packages for people with dementia
Packages for people who are financially or socially disadvantaged
Packages for people with housing needs and at risk of homelessness
Packages for people who live in rural, remote or isolated areas
Packages for veterans
A list of suburbs and the page references where all the aged care homes in that suburb are listed. If a suburb/town is not listed, please refer to the next closest suburb.
Suburb
Acacia
Algester
A list of suburbs and the page references where all the aged care homes in that suburb are listed. If a suburb/town is not listed, please refer to the next closest suburb.
Suburb / Town Page
Little Mountain 61
Logan Central 57
Logan Reserve 57
Longreach 67
Lowood 60
Lutwyche 51
Mackay 67
Malanda 69
Maleny 61
Manly 51
Manly West 51
Mareeba 67
Maroochydore 61
Maryborough 65
Meridan Plains 61
Mermaid Beach 54
Merrimac 54
70
Miles 72
Millbank 63
Millmerran 70
Mirani 67
Mitchelton 51
Monto 68
Mooroobool 64
Morayfield 58
Morningside 51
Mossman 65
Mount Coolum 62
Mount Gravatt 51
Mount Gravatt East 51
Mount Isa 68
Mount Lofty 70
Mount Morgan 68
Mount Ommaney 51
Mount Warren Park 57
Mudgeeraba 54
Mundingburra 71
Mundubbera 68
Murgon 69
Icons in the residential listings represent various types of services available in aged care facilities.
Transition Care Beds
Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.
Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.
Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.
Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia.
Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.
Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.
Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non-hospital’ environment to optimise their functional capacity.
Culturally Specific — Care services catering to the needs of those from non-English speaking or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.
Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
BRISBANE Council
Acacia Ridge 4110
Algester 4115
4103
Ashgrove 4060
4034
Hills 4036
4065
4034
Brighton 4017
4069
4171
4116
Carina 4152
4152
Carseldine 4034
4069
4068
Coorparoo 4151
Corinda 4075
4116
Durack 4077
4113
Ferny Grove 4055
Forest
4078 Forest Lake Lodge
Fortitude Valley 4006
Geebung 4034
Wesley Gardens
Hamilton 4007
Highgate Hill 4101 St
Holland Park 4121
4121
Indooroopilly 4068
Kangaroo Point 4169
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
BRISBANE Council continued
Kelvin Grove 4059
Kenmore Hills 4069
4054
Lutwyche 4030
4179
Manly West 4179
4053
Morningside 4170
4122
Ommaney 4074
Newmarket 4051
Newstead 4006
Nudgee 4014
Nundah 4012
Parkinson 4115
Aged Care Homes listed by Councils (LGAs) and then Suburbs
BRISBANE Council continued
Pinjarra Hills 4069
Clarke
Rocklea 4106
4064
4107
Toowong 4066
Windsor 4030
Wishart 4122
4102
4030
4178
Wynnum North 4178
West 4178
Yeronga 4104
Benowa 4217
Biggera Waters 4216
Aged Care Homes listed by Councils (LGAs) and then Suburbs
GOLD COAST Council continued
Burleigh Heads 4220
Burleigh Waters 4220
4226
4225
Waters 4223
Note: 1. Younger adults with disabilities welcome
Tallebudgera 4228
Tugun 4224
Upper Coomera 4209
Varsity Lakes 4227
Council
4305
4305
4305
4305
4207
Edens Landing 4207
4124
4118
4280
Central 4114
4272
Slacks Creek 4127 Arcare
Springwood 4127
4114
MORETON BAY Council
Albany Creek 4035 Estia
Beachmere 4510
4505
East 4505
4510
Councils (LGAs) and then Suburbs
MORETON BAY Council
Murrumba Downs 4503
Bolton Clarke Inverpine,
Narangba 4504
Redcliffe 4020
4022
Scarborough 4020
Village,
4512
4514
4159
4161
Capalaba 4157
4163
4183
Redland Bay 4165
Point 4165
Point 4160
Beaudesert 4285
4310
4515
4313
Alexandra Headland 4572
Clarke Tantula Rise,
4519 Glasshouse
4575 Arcare
4556
Aged Care Homes listed by Councils (LGAs) and then Suburbs
Burnside 4560
Caloundra 4551
4573
Currimundi 4551
4551
Kuluin 4558
4551
Maleny 4552
Maroochydore 4558
Plains 4551
Nambour 4560
4551
4556
4564 Estia
Warana 4575
4487
BANANA Council Biloela 4715
4420
Theodore 4719
Council Alpha 4724
4725
Blackall 4472
Bargara 4670
4670
Bundaberg North 4670
Clarke Fairways,
Childers 4660
Gin
4671
4670
4670
Council
Ayr 4807
Aged Care Homes listed by Councils (LGAs) and then Suburbs
CAIRNS Council
Cairns 4870
4878
4870
4869
4865
4879
4870
4870
4868
4870
4890
4849
4860
4720
Springsure 4722
Councils (LGAs) and then Suburbs
CHARTERS TOWERS Council
Charters Towers 4820
Hill 4820
Council
Cherbourg 4605
COOK Council
Cooktown 4895
Vale 4895
4830
Mossman 4873
Port Douglas 4877
Granville 4650
4655
4650
4650
4655
4655
4680
4680
4680
4390
Bay 4580
Council
Ingham 4850
4850
VALE Council
Vale 4895
Council
Clermont 4721
Aged Care Homes listed by Councils (LGAs) and then Suburbs
LIVINGSTONE Council
Yeppoon 4703
4710
4740
4740
4740
4737
4740
4740
Council
Roma 4455
4417
Council
4871
4880
Gununa 4871
Council
Aged Care Homes
by Councils (LGAs) and then Suburbs
ISA Council
Mount Isa 4825
4825
4470
4563
4566
4565
BURNETT Council
Biggenden 4621
Eidsvold 4627
Gayndah 4625
Monto 4630
4626
4816
4702
4701
Morgan 4714
4701
4701
4701
4700
SOUTH BURNETT Council
Kingaroy 4610
Murgon 4605
Nanango 4615
Wondai 4606
Allora 4362
Killarney 4373
Stanthorpe 4380
Warwick 4370
Council
Atherton 4883
4887
Malanda 4885
Aged Care Homes listed by Councils (LGAs) and then Suburbs
Council
Clifton 4361
Cranley 4350 Palm
Crows Nest 4355 Crows Nest
Glenvale 4350
4352
Ridge 4350
4356
Rangeville 4350
4350
South Toowoomba 4350
Toowoomba 4350
Aged Care Homes listed by Councils (LGAs) and then Suburbs
Council continued
Toowoomba City 4350
Island 4875
Council
Annandale 4814
4818
4815
4814
Kirwan 4817
4814
Mundingburra 4812
Pimlico 4812
Rowes Bay 4810
Townsville 4810
BlueCare Mount
WEIPA Council
Weipa 4874
Chinchilla 4413
Dalby 4405
Jandowae 4410
4871
Table of aged care homes/residential care facilities offering culturally appropriate services
The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race or religious identities. The homes listed below have specifically indicated to DPS that they have training, expertise, funding or a heightened understanding of the special needs of the cultural group.
Cultural Group Aged Care Home Name
Asian Sunnycare Residential Sunnybank Hills 3272 2615 54683
ATSI BlueCare Hollingsworth Elders Village Cairns 1800 838 929 14606
ATSI BlueCare Pinangba’s Ny-Ku Byun Elders V'lge Cherbourg 1800 838 929 14744
ATSI BlueCare Shalom Elders Village Condon 1800 838 929 14721
ATSI Eidsvold Multi Purpose Health Service Eidsvold 4165 7100 20930
ATSI Georgina Hostel & Aged Care Facility Morningside 3395 6888 14827
ATSI Glenbrook Residential Aged Care Facility Nambour 5459 7700 14688
ATSI Hope Vale Aged Care Facility Hope Vale 4060 9242 14605
ATSI Injilinji Aged Care Unit Mount Isa 4512 6593 17442
ATSI Jimbelunga Nursing Centre Eagleby 3807 0655 14720
ATSI John Wesley Gardens Geebung 1800 448 448 14599
ATSI Knowles Court Sinnamon Park 1800 448 448 14628
ATSI Kuba Natha Hostel Gununa 4745 7346 14711
ATSI Kukatja Place Hostel Normanton 4745 1599 14709
ATSI Mt Kooyong Nursing Home Julatten 4094 1279 14604
ATSI Mutkin Residential Aged Care Yarrabah 4056 9290 14717
ATSI Nareeba Moopi Moopi Pa Aged Care Hostel Dunwich 3409 9690 14859
ATSI Nash Court Sinnamon Park 1800 448 448 14627
ATSI Ngooderi House Doomadgee 4742 9422 14739
ATSI Parkview Aged Care Community Chermside 1800 448 448 14405
ATSI Pinangba Star of the Sea Elders Village Thursday Island 1800 838 929 14591
ATSI Redland Residential Care Cleveland 3488 3800 18395
ATSI Reid Court Sinnamon Park 1800 448 448 14626
ATSI Sandy Boyd Aged Care Hostel Palm Island 4770 0275 14759
ATSI St Mark's Aged Care Community Chermside 1800 448 448 14422
ATSI Woorabinda Multi Purpose Health Service Woorabinda 4913 2800 18978
CALD Anam Cara Bray Park 1800 448 448 14536
CALD Arcare Springwood Springwood 1300 272 273 22020
CALD Ashmore Gardens Care Community Ashmore 1300 362 481 14503
CALD Berlasco Aged Care Indooroopilly 3371 4377 14512
CALD Bethesda Caring Centre Corinda 1800 448 448 14486
CALD BlueCare Alexandra Hills Nandeebie AC Fac Alexandra Hills 3820 0200 14754
CALD BlueCare Arundel Woodlands Lodge AC Fac Arundel 5509 9200 14793
CALD BlueCare Beenleigh Bethania Haven AC Fac Bethania 3805 6600 14783
CALD BlueCare Bli Bli Aged Care Facility Bli Bli 5458 2000 14685
CALD BlueCare Brassall Aged Care Facility Brassall 3813 4100 14514
CALD BlueCare Bundaberg Millbank Aged Care Fac Bundaberg 4153 0515 14885
Cultural Group Aged Care Home Name PHONE (07) DPS Web ID
CALD BlueCare Bundaberg Pioneer Aged Care Fac Bundaberg 4153 0444 14600
CALD BlueCare Bundaberg Riverlea Aged Care Fac Millbank 4154 0600 14872
CALD BlueCare Caloundra Aged Care Facility Caloundra 5490 5198 14507
CALD BlueCare Capricorn Aged Care Facility Yeppoon 4925 1500 18011
CALD BlueCare Carbrook Wirunya Aged Care Fac Carbrook 3290 9777 18018
CALD BlueCare Carina Aged Care Facility Carina 3891 8000 14760
CALD BlueCare Dicky Beach Aged Care Facility Dicky Beach 5439 4900 14597
CALD BlueCare Elanora Pineshaven Aged Care Fac Elanora 5559 6900 14794
CALD BlueCare Emerald Avalon Aged Care Facility Emerald 4988 2800
BlueCare Redcliffe Aged Care Facility Redcliffe 3283 9500 19930
CALD BlueCare Redland Bay Yarrabee Aged Care Fac Redland Bay 3829 4400 14427
CALD BlueCare Rothwell Nazarene Aged Care Fac Rothwell 3385 9300 14527
CALD BlueCare Springwood Yurana Aged Care Fac Springwood 3290 0579 14433
CALD BlueCare Sunnybank Hills Carramar AC Fac Sunnybank Hills 3273 0555 14478
CALD BlueCare Tallebudgera Talleyhaven AC Fac Tallebudgera 5522 6274 14664
CALD BlueCare Toogoolawah Alkira Aged Care Facility Toogoolawah 5423 4200 14505
CALD BlueCare Toowoomba Aged Care Facility Middle Ridge 4636 9552 14434
CALD BlueCare Warana Beachwood Aged Care Facility Warana 5490 2100 14499
CALD BlueCare Wynnum Aged Care Facility Wynnum West 3308 5852 14889
CALD Broadwater Grove Care Community Southport 1300 842 924 14862
CALD Cooper House Chermside 1800 448 448 18473
Cultural Group Aged Care Home Name PHONE (07) DPS Web ID
CALD Dovetree
Sinnamon Park 1800 448 448 14659
CALD Emmaus Village Chermside 1800 448 448 14416
CALD Estia Health Gold Coast
Southport 1300 682 833 20329
CALD Estia Health Maroochydore Maroochydore 1300 682 833 21541
CALD Estia Health Mount Coolum Mount Coolum 1300 682 833 14690
CALD Estia Health Mudgeeraba Mudgeeraba 1300 682 833 14856
CALD Estia Health Nambour Nambour 1300 682 833 19922
CALD Estia Health Southport
Southport 1300 682 833 17993
CALD Estia Health Twin Waters Twin Waters 1300 682 833 19924
CALD Infinite Care Ashmore QLD Ashmore 5656 1000 18205
CALD Jacobs Court
CALD John Wesley Gardens
Sinnamon Park 1800 448 448 14358
Geebung 1800 448 448 14599
CALD Kawana Waters Care Community Birtinya 1300 842 924 20945
CALD Kentish Court
Sinnamon Park 1800 448 448 14629
CALD Kirra Beach Care Community Coolangatta 1300 842 924 14539
CALD Knowles Court
CALD Nash Court
Sinnamon Park 1800 448 448 14628
Sinnamon Park 1800 448 448 14627
CALD New Direction Care Bellmere 3505 3201 21104
CALD OzPol Villa Nundah 3238 6700 19377
CALD Parkview Aged Care Community Chermside 1800 448 448 14405
CALD PM Aged Care
CALD Reid Court
Bald Hills 3261 5133 14842
Sinnamon Park 1800 448 448 14626
CALD St Mark's Aged Care Community Chermside 1800 448 448 14422
CALD Varsity Views Care Community Varsity Lakes 1300 842 924 18665
Chinese Arcare Eight Mile Plains Eight Mile Plains 1300 272 273 14428
Chinese Arcare Hope Island Hope Island 1300 272 273 20295
Chinese Forest Lake Lodge Forest Lake 3278 9486 14603
Chinese Sunnycare Residential Sunnybank Hills 3272 2615 54683
Dutch Arcare Hope Island Hope Island 1300 272 273 20295
Dutch Arcare North Lakes North Lakes 1300 272 273 18637
Dutch Prins Willem Alexander Lodge Birkdale 3822 0800 14622
Egyptian Arcare Hope Island Hope Island 1300 272 273 20295
Filipino Sunnycare Residential Sunnybank Hills 3272 2615 54683
Finnish Finncare Thornlands 3829 4800 14722
German Arcare North Lakes North Lakes 1300 272 273 18637
Greek Arcare Eight Mile Plains Eight Mile Plains 1300 272 273 14428
Greek Arcare Parkinson Parkinson 1300 272 273 21327
Greek Prins Willem Alexander Lodge Birkdale 3822 0800 14622
Greek St Nicholas Nursing Home & Hostel Highgate Hill 3844 6063 14624
Hispanic Prins Willem Alexander Lodge Birkdale 3822 0800 14622
Cultural Group Aged Care Home Name PHONE (07) DPS Web ID
Indian Sunnycare Residential Sunnybank Hills 3272 2615 54683
Indo-Chinese Sunnycare Residential Sunnybank Hills 3272 2615 54683
Indonesian Prins Willem Alexander Lodge Birkdale 3822 0800 14622
Indonesian Sunnycare Residential Sunnybank Hills 3272 2615 54683
Italian Arcare Eight Mile Plains Eight Mile Plains 1300 272 273 14428
Italian Arcare Taigum Taigum
Italian Bellevue Care Centre Ferny Hills 3550 5999 14756
Italian Ozcare Bakhita Villa Aged Care Facility Oxley
Italian Ozcare Magdalene Villa Aged Care Facility Trebonne 1800 692 273 14469
Italian Prins Willem Alexander
Italian Stanthorpe Aged Care Service Stanthorpe 4681 6888 19999
Jewish
Korean
LGBTIQ Anam
Table of Home Care Package (HCP) providers offering culturally appropriate services
The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have directly indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.
African Abigail Mamas Healthcare Services
African Carers Link
African Heather Hill Home Care
0401 093 396 65824
3901 1165 18606
3720 9122 20286
African Liberty Community Connect Home Care Packages 5578 1668 38341
Arabic Abigail Mamas Healthcare Services 0401 093 396 65824
Arabic Home Caring 1300 875 377 39049
Arabic IWAA Home Care Services (QLD) 3208 6333 17387
Arabic Sunny Care Home Services 3272 2615 22011
Asian Abigail Mamas Healthcare Services 0401 093 396 65824
Asian AQ Brisbane North Home Care Packages 3857 2191 18403
Asian Cathay Home Care Packages
3275 3688 17261
Asian Chinese Fraternity Association of Queensland 3252 9803 17262
Asian CÜRA Home Care Packages 5527 8011 17404
Asian Home Caring 1300 875 377 39049
Asian Kal'ang Respite Care Centre Aboriginal Corporation 4124 7780 17392
Asian Liberty Community Connect Home Care Packages 5578 1668 38341
Asian Sunny Care Home Services 3272 2615 22011
ATSI All Aged Care Home Care Packages 3238 6700 17247
ATSI Anglicare SQ Brisbane North Community Services 1300 610 610 17461
ATSI annecto at Home Support Sunshine Coast
ATSI Aurukun Shire Council Community Home Help
ATSI BlueCare Brisbane Southside Community Care
ATSI BlueCare Charters Towers Community Care
ATSI BlueCare Gayndah and Wakka Wakka Jinda Community Care
ATSI BlueCare Goondiwindi Community Care
ATSI BlueCare Hervey Bay and Fraser Coast Community Care
ATSI BlueCare Ipswich Community Care
ATSI BlueCare Kingaroy and Nanango Community Care
ATSI BlueCare Mackay Community Care
ATSI BlueCare Roma Community Care
ATSI Bur-Del Home Care Program
ATSI Burringilly Social Support Group
8208 21405
6834 21054
258 322 17313
258 322 17343
258 322 17315
258 322 18026
258 322 17319
258 322 18687
258 322 20342
258 322 17282
258 322 17445
4560 17359
4785 17364
ATSI Carers Link 3901 1165 18606
ATSI Centacare Brisbane North 1300 236 822 17259
ATSI Centacare Brisbane South 1300 236 822 61576
ATSI Centacare Fraser Coast and Kingaroy
236 822 20320
Centacare Logan, Gold Coast & Beaudesert
Centacare Moreton Bay
822 17418
236 822
Cultural Group Service Provider PHONE (07) DPS Web ID
CALD AQ Ipswich Home Care Packages
CALD BlueCare Gold Coast and Elanora Community Care
CALD BlueCare Ipswich Community Care
CALD Carinity Home Care Logan
CALD Carinity Home Care Rockhampton
CALD Carinity Home Care South Coast
3812 2253 18404
1300 258 322 19097
1300 258 322 18687
1300 109 109 20850
1300 109 109 17390
1300 109 109 20345
CALD Cathay Home Care Packages 3275 3688 17261
CALD Centacare Brisbane North
CALD Centacare Brisbane South
CALD Centacare Fraser Coast and Kingaroy
CALD Centacare Logan, Gold Coast & Beaudesert
CALD Centacare Moreton Bay
CALD Centacare South West
CALD Centacare Sunshine Coast
CALD Claro Aged Care & Disability Services
1300 236 822 17259
1300 236 822 61576
1300 236 822 20320
1300 236 822 17418
1300 236 822 17310
1300 236 822 18691
1300 236 822 18690
1300 303 770 22122
CALD Co.As.It. Community Services 3624 6100 18688
CALD CÜRA Home Care Packages
CALD Diversicare Home Care Packages
5527 8011 17404
1300 348 377 19993
CALD Five Good Friends Brisbane Fraser Coast and Bundaberg 1300 787 581 63114
CALD GOC Care Home Care Packages Brisbane 3249 1010 17311
CALD GOC Care Home Care Packages Gold Coast 5574 3920 18409
CALD Home Support Services (QLD)
1800 854 300 19443
CALD IWAA Home Care Services (QLD) 3208 6333 17387
CALD Let's Get Care (QLD)
CALD MCWA - Aged Care With A Difference
CALD MultiLink Community Services
CALD Trilogy Care
Chinese Cathay Home Care Packages
Chinese Chinese Fraternity Association of Queensland
Chinese CÜRA Home Care Packages
Chinese Heather Hill Home Care
Chinese Home Caring
1300 497 442 38287
03 9318 1111 22041
3808 4463 17399
1300 459 190 62701
3275 3688 17261
3252 9803 17262
5527 8011 17404
3720 9122 20286
1300 875 377 39049
Chinese Liberty Community Connect Home Care Packages 5578 1668 38341
Chinese Sunny Care Home Services 3272 2615 22011
Croatian Centacare Brisbane South
Croatian CÜRA Home Care Packages
Croatian Heather Hill Home Care
1300 236 822 61576
5527 8011 17404
3720 9122 20286
Croatian MCWA - Aged Care With A Difference 03 9318 1111 22041
Dutch AQ Brisbane South & Logan Home Care Packages
Dutch CÜRA Home Care Packages
3349 0875 18406
5527 8011 17404
Dutch Liberty Community Connect Home Care Packages 5578 1668 38341
Dutch MiCare Home Care Packages QLD
Estn European CÜRA Home Care Packages
Estn European Liberty Community Connect Home Care Packages 5578 1668 38341
Egyptian IWAA Home Care Services (QLD)
1300 064 064 22362
5527 8011 17404
3208 6333 17387
European AQ Brisbane North Home Care Packages 3857 2191 18403
European Chinese Fraternity Association of Queensland 3252 9803 17262
European MCWA - Aged Care With A Difference 03 9318 1111 22041
Filipino CÜRA Home Care Packages 5527 8011 17404
Filipino Heather Hill Home Care 3720 9122 20286
Filipino
Filipino
Frmr Yugoslavian CÜRA Home Care Packages
Frmr Yugoslavian MCWA - Aged Care With A Difference 03
8011 17404
Cultural
Korean CÜRA Home Care Packages
5527 8011 17404
Korean Liberty Community Connect Home Care Packages 5578 1668 38341
Korean Sunny Care Home Services 3272 2615 22011
Latin American CÜRA Home Care Packages
5527 8011 17404
Lebanese IWAA Home Care Services (QLD) 3208 6333 17387
LGBTIQ annecto at Home Support Sunshine Coast 5341 8208 21405
LGBTIQ CÜRA Home Care Packages 5527 8011 17404
LGBTIQ Kal'ang Respite Care Centre Aboriginal Corporation 4124 7780 17392
LGBTIQ KinCare QLD 1300 110 254 18663
LGBTIQ Let's Get Care (QLD) 1300 497 442 38287
LGBTIQ MCWA - Aged Care With A Difference 03 9318 1111 22041
LGBTIQ Trilogy Care 1300 459 190 62701
LGBTIQ Whiddon Tweed Heads Community Care 1300 738 388 20142
Macedonian CÜRA Home Care Packages
5527 8011 17404
Macedonian MCWA - Aged Care With A Difference 03 9318 1111 22041
Malaysian Heather Hill Home Care 3720 9122 20286
Malaysian Liberty Community Connect Home Care Packages 5578 1668 38341
Maltese MCWA - Aged Care With A Difference 03 9318 1111 22041
Muslim IWAA Home Care Services (QLD) 3208 6333 17387
NESB Advanced Care Australia (QLD)
NESB BlueCare Bundaberg Community Care
1300 628 485 19088
1300 258 322 17324
NESB BlueCare Hervey Bay and Fraser Coast Community Care 300 258 322 17319
NESB BlueCare Innisfail Community Care 1300 258 322 17348
NESB BlueCare Stanthorpe Community Care
258 322 17353
NESB BlueCare Tully Community Care 1300 258 322 17355
NESB CÜRA Home Care Packages
5527 8011 17404
NESB GOC Care Home Care Packages Brisbane 3249 1010 17311
NESB GOC Care Home Care Packages Gold Coast 5574 3920 18409
NESB Home Support Services (QLD) 1800 854 300 19443
NESB Let's Get Care (QLD) 1300 497 442 38287
NESB MultiLink Community Services 3808 4463 17399
Nthn European Abigail Mamas Healthcare Services 0401 093 396 65824
Nthn European CÜRA Home Care Packages
Pacific Islander CÜRA Home Care Packages
Pakistani Heather Hill Home Care
Polish CÜRA Home Care Packages
Russian AQ Brisbane South & Logan Home Care Packages
5527 8011 17404
5527 8011 17404
3720 9122 20286
5527 8011 17404
3349 0875 18406
Cultural Group Service Provider
Russian CÜRA Home Care Packages
PHONE (07) DPS Web ID
5527 8011 17404
Russian GOC Care Home Care Packages Gold Coast 5574 3920 18409
Russian MCWA - Aged Care With A Difference 03 9318 1111 22041
Serbian Centacare Brisbane South 1300 236 822 61576
Serbian CÜRA Home Care Packages 5527 8011 17404
Serbian GOC Care Home Care Packages Gold Coast 5574 3920 18409
Serbian MCWA - Aged Care With A Difference 03 9318 1111 22041
Singaporean CÜRA Home Care
See Definition of terms on page 19
ADVOCACY AND INFORMATION
Health and Aged Assist QLD
730 074 37087
Ozcare Dementia Advisory & Support Service 1800 692 273 37590 VitalCALL 1300 848 252 63095
ASSESSMENTS
Dementia Support Australia QLD
Right at Home - QLD
1800 699 799 37308
1300 363 802 64219
Right at Home Brisbane Bayside 3188 9507 38318
Right at Home Brisbane North 3518 8820 61802
Right at Home Brisbane South
3193 7379 38330
Right at Home Brisbane West 3153 3080 61812
Right at Home Central Queensland & Wide Bay 4807 6454 22255
Right at Home Darling Downs 4592 8204 38319
Right at Home Far North Queensland 4220 9883 38316
Right at Home Gold Coast North 5655 0519 61804
Right at Home Gold Coast South
Right at Home Greater Logan
Right at Home Ipswich Lockyer Valley
Right at Home Mackay
Right at Home Moreton Bay Region
Right at Home Noosa, Gympie & Hinterland
Right at Home RightCare
Right at Home Sunshine Coast
Right at Home Townsville
ASSISTIVE TECHNOLOGY
MePACS: Personal Alarms & 24/7 Emergency Care Service
5655 0519 38321
2800 6032 62677
2800 4989 64536
4849 5406 61806
3053 3851 52673
5211 1549 63493
3054 1360 22069
5301 9340 22256
4426 1016 38317
1800 685 329 61624
VitalCALL 1300 848 252 63095
CASE MANAGEMENT
Dementia Support Australia QLD
1800 699 799 37308
Health and Aged Assist QLD 1300 730 074 37087
Right at Home - QLD
Right at Home Brisbane Bayside
Right at Home Brisbane North
Right at Home Brisbane South
1300 363 802 64219
3188 9507 38318
3518 8820 61802
3193 7379 38330
Right at Home Brisbane West 3153 3080 61812
Right at Home Central Queensland & Wide Bay
Right at Home Darling Downs
Right at Home Far North Queensland
Right at Home Gold Coast North
Right at Home Gold Coast South
Right at Home Greater Logan
4807 6454 22255
4592 8204 38319
4220 9883 38316
5655 0519 61804
5655 0519 38321
6032 62677
Right at Home Mackay
Right at Home Moreton Bay Region 3053
5406 61806
Right
FIND THE CARE YOU NEED AT A TRICARE AGED CARE RESIDENCE
