Aged Care Guide Queensland 21st edition (2021) by DPS Publishing

2 1 ST E D I T I O N

AGED CARE GUIDE A

DPS

PUBLICATION

Queensland

Home Care | Residential Care | Retirement Living AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

ALITY PSEst.QU1999

Trust

Trust is at the centre of everything that we do at Arcare As Australia’s only true 5 -star aged care group, you’ll enjoy the finest living environments with luxurious interiors. Beyond beautiful surrounds and chef prepared meals, when you join an Arcare community you will be supported by our unique Relationship-First Approach, that includes your own dedicated team. This commitment to continuity fosters friendships and trust.

Call 1300 ARCARE or visit arcare.com.au

Contents

Aged Care Guide

QUEENSLAND 2021/22

COTA message.................................................................................................................................................................................................................................................................... 4 From the Managing Editor....................................................................................................................................................................................................................... 5 How to use the Aged Care Guide................................................................................................................................................................................................ 6 Aged care explained.............................................................................................................................................................................................................................................. 8 Useful phone numbers..................................................................................................................................................................................................................................... 8 My Aged Care.................................................................................................................................................................................................................................................................. 12 Home care flow chart...................................................................................................................................................................................................................................... 14 Support at home....................................................................................................................................................................................................................................................... 15 – Commonwealth Home Support Programme........................................................................................................................................16 – Home Care Packages..............................................................................................................................................................................................................................22 – Self-managing your Home Care Package.....................................................................................................................................................30 – Private home care.........................................................................................................................................................................................................................................32 – Respite at home...............................................................................................................................................................................................................................................34 – Transition Care....................................................................................................................................................................................................................................................36 – Short Term Restorative Care....................................................................................................................................................................................................37 – Centre Based Care........................................................................................................................................................................................................................................38 – Day Therapy Centres............................................................................................................................................................................................................................. 39 – Veterans’ support..........................................................................................................................................................................................................................................39 – Community Visitors Scheme...................................................................................................................................................................................................40 Transport.................................................................................................................................................................................................................................................................................. 41 Mobility........................................................................................................................................................................................................................................................................................ 42 Nutrition..................................................................................................................................................................................................................................................................................... 45 Incontinence...................................................................................................................................................................................................................................................................... 46 Regional Assessment Service (RAS).................................................................................................................................................................................. 48 Aged Care Assessment Team (ACAT)............................................................................................................................................................................. 49 Aged care flow chart........................................................................................................................................................................................................................................ 52 Aged care homes..................................................................................................................................................................................................................................................... 53 – Cost for residential care....................................................................................................................................................................................................................58 – Payment options: RAD and DAP.....................................................................................................................................................................................61 – Applying to aged care homes............................................................................................................................................................................................ 65 – Waiting for residential care........................................................................................................................................................................................................65 – Deciding on a home................................................................................................................................................................................................................................67 – Moving into a home................................................................................................................................................................................................................................71 – Daily living in a nursing home.............................................................................................................................................................................................73 – Resident Agreement............................................................................................................................................................................................................................. 77 Aged care checklist. ............................................................................................................................................................................................................................................ 79 Frequently asked questions............................................................................................................................................................................................................. 82 Residential respite................................................................................................................................................................................................................................................ 86 Extra services................................................................................................................................................................................................................................................................... 87 Cultural services........................................................................................................................................................................................................................................................ 88 Special needs groups.................................................................................................................................................................................................................................... 90 Supported Residential Services................................................................................................................................................................................................ 92 Supported living..................................................................................................................................................................................................................................................... 94 Retirement living................................................................................................................................................................................................................................................... 97 Placement consultants.......................................................................................................................................................................................................................... 104 Case management............................................................................................................................................................................................................................................106 Financial advice......................................................................................................................................................................................................................................................108 De-stressing your move....................................................................................................................................................................................................................... 112 Estate planning.......................................................................................................................................................................................................................................................113 Advocacy...............................................................................................................................................................................................................................................................................115 Dementia support..............................................................................................................................................................................................................................................116 End of life........................................................................................................................................................................................................................................................................... 120 Carer Support..............................................................................................................................................................................................................................................................122 Directory Lists & Reference Indexes– Directory contents page..........................................................................125 This section includes all the lists and reference tables to make finding a home or service so much easier: ACAT regions, Council Districts referencing, Suburb & Town, Area maps, Lists of Aged Care Homes, Retirement Accommodation, Home Care Packages, In Home Care Services, Centre Based Care, Day Therapy Centres, and Products & Services.

Ageing is living At Opal HealthCare, we provide residential aged care which partners with you in designing your care around your individual needs and preferences. Understanding the big and the little details about how you like to live each day is important to us so that we can help you feel at home, have the right support and live your best life in our care.

We're here to help every step of the way. Talk to us to find out more.

Call 1300 362 481 or visit opalhealthcare.com.au

•

Aged Care Guide

QUEENSLAND 2021/22

COTA message “COTA Australia is the peak national advocacy body for older Australians across all areas of government policy. In aged care we have been at the leading edge of reform pressure for over a decade. We are the leading advocate for much greater consumer choice and control in aged care. We have had some success; more is in the pipeline and I expect the

Royal Commission into Aged Care Quality and Safety to result in more. COTA Australia’s partnership with DPS’ Aged Care Guide is also focused on improving

consumer information and choice about services and providing opportunities for direct consumer feedback and comment on services.

By creating a platform on which you can choose between providers, and by giving you the opportunity to ‘Leave a Review’ of any service or village, DPS is strengthening consumer information and choice. This has always been a goal for DPS since its inception.

Aged care in Australia is now on the cusp of really major change. A reform process has been underway for a while, although it’s faltered at times and proceeded in fits and starts.

COTA message

Government is still implementing, or yet to implement, decisions announced in the May 2018

Federal Budget package “More Choices for a Longer Life”, which COTA Australia was a partner in developing.

Some things have been done, some are in process, a few big ones have been fudged – like implementation of the Aged Care Workforce Strategy (for which the sector is also at fault),

creation of a single home care program and assessment service (Government dropped the ball twice), and replacement of the current bed allocation process with consumer fund holding (Government dragging its feet again).

This process will now be overtaken by Government response to the Royal Commission’s Final Report that was tabled in Parliament on 26 February 2021. In its Financing Aged Care paper, the Commission flagged that it’s likely the recommendations will increase the current $20

billion cost of aged care by between 50 percent and 100 percent – or by an extra $10 billion to $20 billion per year!

We already know that the Workforce Strategy was costed at about $3 to $3.5 billion a year, and the Department estimates that reducing the Home Care Package waiting time to a maximum

of two months will cost $2 to $2.5 billion. So that’s $5 to $6 billion that’s pretty well inevitable.

Some billions more will come through increasing base funding in residential care and properly indexing it.

The other unavoidable force for transformation of aged care will be the COVID-19 experience, the implications of which will reverberate in aged care well beyond the time the virus has been defeated. The preference for home care over residential care will be reinforced and

probably heightened. The public will more forcefully demand better resourced, higher quality aged care.

Amidst all this change, an independent, unbiased resource such as this Aged Care Guide,

together with the online directory AgedCareGuide.com.au, assists you to make the best

aged care choices for your specific circumstances, and can help you take greater control of your care.”

Ian Yates AM Chief Executive COTA Australia

AgedCareGuide.com.au

QUEENSLAND 2021/22

From the Managing Editor Welcome to the 21st edition of the Aged Care Guide Queensland. For more than 20 years, the Aged Care Guide, previously known as the DPS Guide to Aged Care, has provided seniors and their families with essential information about aged care in Australia. Our print and online publications are an essential tool to help you understand and access aged care services – from home and community care through to residential care accommodation and retirement living options. To help you understand the aged care process even better we have created easy to follow flow charts which visualise your options and the steps to take for home care and residential aged care. The articles in the front half of the book give detailed descriptions of the various aged care services available and discuss any financial and legal issues you need to be aware of, as well who can assist with expert advice around advocacy and placement. The directory section at the back provides a comprehensive list of Australian Government subsidised residential accommodation and approved home care package providers. An extensive list of retirement living operators and private providers of homes and services are also included.

You can use the Aged Care Guide in conjunction with our website – AgedCareGuide.com.au – which provides greater detail on the services offered by individual aged care homes, home care providers, retirement villages, as well as professional services and products.

Simply type in the associated ‘DPS Web ID’ number from this book in the space provided on the website to link directly to a chosen home, service or product.

From there you can save the listing, share it with friends and family, contact the facility by phone or send an enquiry directly to the facility. Current bed vacancies, as well as home care availability and retirement units for sale or lease, are also listed on the website. We would like to wish you all the best as you embark on your journey in locating the home or services to suit your needs. When engaging a service, please advise the aged care home, retirement village, community care provider, or product and service provider that you found their details in the Aged Care Guide. We welcome any suggestions on information we can provide in the next edition of the Aged Care Guide or on AgedCareGuide.com.au to further assist in your journey. Simply email margot.white@dps.com.au I look forward to hearing from you.

Margot White – Managing Editor

Allity Aged Care

Proud to be called Home Every Allity Home is exactly what the name implies - a place where our residents can continue to share every day experiences with family, make it their own and maintain active and rewarding lifestyles in a way that is meaningful. Living at Allity is all about making the best of every day regardless of life’s limitations, and more often than not, it’s just having someone there to remind you that you can. Keperra Sanctuary Aged Care Keperra | t: 07 3355 5599 Sylvan Woods Aged Care Birkdale | t: 07 3207 2830 Villa Serena Aged Care Robina | t: 07 5665 5999

Making every day the best it can be

www.allity.com.au

Aged Care Guide

QUEENSLAND 2021/22

How to use the Aged Care Guide

The articles up to page 123 will help you become better informed about aged care, community care and retirement living.

The Aged Care Guide also includes a comprehensive directory of residential aged care homes (see pages 131 –159; retirement accommodation (see pages 161 –162); home care packages (see pages 163 –178); and facilities or services specific to your cultural background (see pages 179 –182).

How do I find what I’m looking for?

There are a number of ways you can use the Aged Care Guide in order to find aged care homes, retirement accommodation, home care packages, products or services.

The index on page 192 can help you to find the main information topics in the book and can direct you to the different directory tables for aged care homes, retirement villages, in home care options or product/services in the back of the Guide. Each Council District (also known as a Local Government Area or LGA) on the referenced page includes a list of suburbs with homes or villages in each suburb listed in alphabetical order.

You will find some retirement accommodation listed within the residential directory where they are co‑located on the same geographical site as the aged care home.

Locality search: If you know the Council District, suburb or town, then use the cross reference index on pages 127 –129. Each of these lists are in alphabetical order and you can then refer to the page referenced. Cultural search: If you are of non-English speaking background, or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on pages 179 –182.

Searching for other services . . .

If you are looking for In Home Care Services, Centre Based Care, Day Therapy Centres or other Products and Services, you can find this in grid form in the directory section (pages 183 –190).

Visit AgedCareGuide.com.au for a complete list of services available near you.

DPS

Aged Care Guide

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2 1 ST E D I T I O N

AGED CARE GUIDE

QUEENSLAND 2021

Local Government Areas (State Maps)

Queensland

TORRES

NORTHERN PENINSULA

Cultural Group Asian

SUNSHINE COAST

ATSI

SOMERSET

MAPOON

MORETON BAY

ATSI

NAPRANUM WEIPA

LOCKHART RIVER

BRISBANE LOCKYER VALLEY

AURUKUN

LOGAN

HOPE VALE

KOWANYAMA

Blue Care Hollingsworth Elders Village Ngooderi House

ATSI

YARRABAH CAIRNS

DOOMADGEE

HINCHINBROOK TOWNSVILLE BURDEKIN MOUNT ISA

MCKINLAY

CHARTERS TOWERS

WHITSUNDAY

WOORABINDA BLACKALL-TAMBO

BANANA

BARCOO

BUNDABERG

NORTH BURNETT

FRASER COAST NOOSA

QUILPIE

CHERBOURG

MURWEH

GYMPIE SOUTH BURNETT

MARANOA

WESTERN DOWNS

Home Care |

Residential Care | Retirement Living AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

ALITY PSEst.QU1999

PAROO

BALONNE

GOONDIWINDI SOUTHERN DOWNS

Reproduced with the permission of the Queensland Government

Woree 4054 5544

14859 14717 14604 14424

Estia Health Mount Coolum

Mount Coolum 5343 0200

Estia Health Mudgeeraba

Mudgeeraba 5565 0900

14856

Estia Health Nambour

Nambour 5459 3600

19922

CALD CALD CALD CALD

Georgina Hostel & Aged Care Facility Injilinji Aged Care Unit

14690

Estia Health Southport

Southport 5646 4170

17993

Estia Health Twin Waters

Twin Waters 5646 4120

19924

Blue Care Mount Louisa Aged Care Facility

Townsville 1800 838 929 21861

Anam Cara Aged Care Community

Bray Park 1800 448 448 14536

Normanton 4745 1599

14709

CALD

Blue Care Maleny Erowal Aged Care Facility

Maleny 1800 838 929 14888

Eidsvold 4165 7100

20930

CALD

Bethesda Caring Centre

Corinda 1800 448 448 14486

14688

CALD

John Wesley Gardens

14759

CALD

Blue Care Brassall Aged Care Facility

Nambour 5459 7700 Palm Island 4770 0275

Blue Care Bli Bli Aged Care Facility

Cleveland 3488 3800 Morningside 3395 6888

14827

Mount Isa 4749 0005

17442

Hope Vale 4060 9242

14605

Wynnum West 1800 838 929 14889

CALD CALD CALD CALD CALD

Geebung 1800 448 448 14599 Brassall 1800 838 929 14514 Bli Bli 1800 838 929 14685 Bethania 1800 838 929 14783

Blue Care Arundel Woodlands Lodge ACF

Arundel 1800 838 929 14793

Blue Care Alexandra Hills Nandeebie ACF Alexandra Hills 1800 838 929 14754 OzPol Villa

Nundah 3238 6700

Berlasco Court Caring Centre

Brookfield 3371 4377

19377 14512

Blue Care Bundaberg Riverlea ACF

Millbank 1800 838 929 14872

CALD

Blue Care Toowoomba Aged Care Facility Middle Ridge 1800 838 929 14434

CALD

Parkview Aged Care Community

Chermside 1800 448 448 14405

CALD

Blue Care Toogoolawah Alkira AC Facility Toogoolawah 1800 838 929 14505

CALD

Ashmore Retreat

Blue Care Warana Beachwood ACF

Knowles Court Aged Care Community Sinnamon Park 1800 448 448 14628 Jacobs Court Aged Care Community Blue Care Springwood Yurana ACF

CALD

Kawana Waters Care Community

CALD CALD CALD CALD

Blue Care Rothwell Nazarene AC Facility Blue Care Redland Bay Yarrabee ACF Blue Care Redcliffe Aged Care Facility

Broadwater Grove Care Community Nash Court Aged Care Community Cooper House Aged Care Community

CALD CALD

Ashmore Gardens Care Community

CALD

Arcare Springwood

Springwood 1800 838 929 14433

CALD

Reid Court Aged Care Community

Birtinya 5390 5100

20945

Rothwell 1800 838 929 14527 Redland Bay 1800 838 929 14427 Redcliffe 1800 838 929 19930

CALD CALD CALD CALD CALD CALD

Ashmore 5656 1000

PM Aged Care

Sinnamon Park 1800 448 448 14358

Blue Care Sunnybank Hills Carramar ACF Sunnybank Hills 1800 838 929 14478 New Direction Care

CALD CALD CALD

Warana 1800 838 929 14499

Blue Care Tallebudgera Talleyhaven ACF Tallebudgera 1800 838 929 14664

CALD CALD

CALD

TOOWOOMBA BULLOO

Julatten 4094 1279

CALD CALD

Blue Care Beenleigh Bethania Haven ACF

Hope Vale Aged Care Facility

20329

CALD

GLADSTONE

CENTRAL HIGHLANDS

Dunwich 3409 9690 Yarrabah 4056 9290

14739

CALD

ROCKHAMPTON

BARCALDINE LONGREACH

DIAMANTINA

Cairns 1800 838 929 14606

18978

Blue Care Wynnum Aged Care Facility

14539

Southport 5551 0307

Maroochydore 1800 986 832 21541

18395

ATSI

Chermside 1800 448 448 14416 Coolangatta 5587 5500

Estia Health Gold Coast Estia Health Maroochydore

Woorabinda Multi Purpose Health Service Woorabinda 4913 2800

ATSI

LIVINGSTONE

Emmaus Village Aged Care Community Kirra Beach Care Community

CALD CALD

Redland Residential Care

CALD ISAAC

Glenbrook Residential Aged Care Facility Sandy Boyd Aged Care Hostel

CALD CALD

PHONE DPS Web ID (07) Mareeba 1800 838 929 14769

Condon 1800 838 929 14721

ATSI

CALD

MACKAY FLINDERS

WINTON

14720 14711

Aged Care Home Name Blue Care Mareeba Aged Care Facility

ATSI ATSI

Regional

RICHMOND

CLONCURRY

BOULIA

Kukatja Place Hostel Eidsvold Multi Purpose Health Service

ATSI

PALM ISLAND ETHERIDGE

CROYDON

Eagleby 3807 0655 Gununa 4745 7346

Cultural Group CALD

18205

Ashmore 5510 1800

14503

Bald Hills 3261 5133

14842

Springwood 1300 272 273 22020 Sinnamon Park 1800 448 448 14626

St Mark's Aged Care Community Varsity Views Care Community

Chermside 1800 448 448 14422 Varsity Lakes 5554 8100

18665

Blue Care Bundaberg Pioneer AC Facility

Bundaberg 1800 838 929 14600

Blue Care Bundaberg Millbank AC Facility

Bundaberg 1800 838 929 14885

Blue Care Caloundra Aged Care Facility

Caloundra 1800 838 929 14507

Blue Care Hamilton Merriwee Court ACF

Hamilton 1800 838 929 14411

Bellmere 3505 3201

21104

Southport 5557 7700

14862

CALD

Blue Care Lowood Glenwood AC Facility

Lowood 1800 838 929 14530

Sinnamon Park 1800 448 448 14627

CALD

Blue Care Lawnton Pine Woods AC Facility

Lawnton 1800 838 929 14525

Chermside 1800 448 448 18473

CALD

Blue Care Labrador Aged Care Facility

CALD

Kentish Court Aged Care Community

Sinnamon Park 1800 448 448 14629

CALD

Blue Care Kingaroy Canowindra ACF

CALD

Dovetree Aged Care Community

Sinnamon Park 1800 448 448 14659

CALD

Blue Care Kenmore Aged Care Facility

Labrador 1800 838 929 14790 Kingaroy 1800 838 929 14477 Kenmore Hills 1800 838 929 14846

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

Aged Care Guide

Index

Cherbourg 1800 838 929 14744

Doomadgee 4745 8181

Nareeba Moopi Moopi Pa Aged Care Hostel Mutkin Residential Aged Care Mt Kooyong Nursing Home Mercy Place Woree

ATSI ATSI ATSI

CASSOWARY COAST

TABLELANDS BURKE

DPS Web ID 14448

Blue Care Star of the Sea Elders Village Thursday Island 1800 838 929 14591

ATSI ATSI

ATSI

DOUGLAS MAREEBA

CARPENTARIA

Jimbelunga Nursing Centre Blue Care Ny-Ku-Byun Elders Village Blue Care Shalom Elders Village

ATSI

WUJAL WUJAL

MORNINGTON

PHONE (07)

Rosewood 5464 2392

Kuba Natha Hostel

ATSI

GOLD COAST

SCENIC RIM

Aged Care Home Name Cabanda Care

ATSI ATSI

REDLAND IPSWICH

PORMPURAAW COOK

264

179

Table of aged care homes/residential care facilities offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race, or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding, or heightened understanding of the special needs of the cultural group.

Metropolitan & surrounds

TORRES STRAIT ISLAND

AgedCareGuide.com.au

QUEENSLAND 2021

Culturally appropriate Aged Care Homes

This map provides you with a geographical reference to the LGA areas in Queensland.

PUBLICATION

How to use the Aged Care Guide

The information featured in this 21st edition of the Aged Care Guide Queensland will inform you on a number of considerations when choosing accommodation and care options.

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Day Therapy Centres.................................................................................................46 Directory listings ................................................................................................ 259 Deciding on a home .................................................................................................73 Definitions of often used terms........................................................... 148 -149 Dementia support .................................................................................................. 134 Dementia and aged care ............................................................................... 137 Changed behaviours ........................................................................................ 138 Specialised support .......................................................................................... 139 Where can I get help?...................................................................................... 137 Directory index......................................................................................................... 147 Aged care home listings ..................................................................... 157-209 Centre Based Care listings.................................................................. 253-258 Council reference index .................................................................................. 152 Culturally appropriate homes and services ............................. 234-241 Day Therapy Centres listings........................................................................ 259 Home Care Packages listings............................................................ 219-234 In home care provider listings ......................................................... 242-252 Local Government Area (LGA) reference index ................................. 152 Organisation & business index........................................................ 262-263 Products & services listings............................................................... 260-261 Retirement accommodation listings ........................................... 211-218 Suburb and town reference index................................................. 153-155 Disability.........................................................................................................................96 End of life .................................................................................................................... 141 Family and friends............................................................................................. 142 Palliative care in a nursing home ............................................................. 141 Residents with dementia .............................................................................. 142 Services to help at home ............................................................................... 141 Estate planning........................................................................................................ 130 Executors ................................................................................................................ 130 Extra services ...............................................................................................................91 Additonal services ................................................................................................91 Fees ..............................................................................................................................91 Listings.......................................................................................................... 210-211 Financial advice ....................................................................................................... 122 Financial counselling ....................................................................................... 124 How an expert can help ................................................................................. 122 Important questions to ask.......................................................................... 123 Paying for your care.......................................................................................... 122 What will it cost.................................................................................................. 123 What you ought to know - five facts ...................................................... 126 Financially disadvantaged....................................................................................97 Frequently asked questions .............................................................................. 103 Home Care flow chart..............................................................................................16 Home Care Packages (HCPs) ................................................................................24 Approved providers .............................................................................................29 Are you eligible? ....................................................................................................26 Care Agreement .....................................................................................................29 Cost ...............................................................................................................................30 Directory listings ..................................................................................... 219-234 Exit fees ......................................................................................................................34 How much you will pay .....................................................................................31 Priority ........................................................................................................................29 Quality and complaints .....................................................................................35 Services not provided .........................................................................................26 Services provided..................................................................................................25 Types of packages ................................................................................................24 Homeless ........................................................................................................................97

Abbreviations............................................................................................................ 146 Aboriginal and Torres Strait Islander (ATSI) ................................................96 Advocacy...................................................................................................................... 133 Aged Care Assessment Team (ACAT) ...............................................................53 Appeal .........................................................................................................................53 Assessment ..............................................................................................................53 Referrals .....................................................................................................................53 Regions .................................................................................................................... 146 Aged care checklist ...................................................................................................99 Aged care explained....................................................................................................9 Aged care homes .......................................................................................................57 Accommodation payments .............................................................................66 Accreditation and certification......................................................................61 Basic Daily Fees ......................................................................................................65 Charter of Rights ...................................................................................................63 Complaints................................................................................................................64 Costs .............................................................................................................................65 Cultural HCP listings .............................................................................. 237-241 Cultural home listings .......................................................................... 234 -237 Directory listings ..................................................................................... 157-209 Extra service listings ............................................................................. 210-211 Homes and their services .................................................................................58 How much will I pay............................................................................................66 Payment Options ..................................................................................................69 Quality standards..................................................................................................62 RAD & DAP ................................................................................................................69 Where do I start .....................................................................................................57 Applying to a home..................................................................................................70 Assessments ......................................................................................................... 52-53 Care leavers ...................................................................................................................96 Carer support ............................................................................................................ 142 Counselling services ......................................................................................... 143 Support groups ................................................................................................... 142 Support lines ........................................................................................................ 143 Centre Based Care Services...................................................................................45 Directory listings ..................................................................................... 253-258 Commonwealth Home Support Programme (CHSP) ............................18 Am I eligible? ..........................................................................................................21 Directory listings ..................................................................................... 242-252 Types of services provided ...............................................................................18 Urgent needs ...........................................................................................................21 What is CHSP? .........................................................................................................18 Who is CHSP for? ...................................................................................................21 Who pays for CHSP services?..........................................................................22 Community Visitors Scheme................................................................................47 Consumer Directed Care.........................................................................................17 Costs for residential care........................................................................................65 Culturally and Linguistically Diverse (CALD) people..............................96 Cultural services .........................................................................................................92 Breaking language barriers ............................................................................94 Directory listings .................................................................................... 234-241 Cluster facilities......................................................................................................93 Partners in Culturally Appropriate Care ...................................................94 Daily living in a nursing home ...........................................................................83

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How to use the Aged Care Guide .........................................................................8 LGBTIQ ..............................................................................................................................97 Mobility ...........................................................................................................................48 Assistive technology solutions ......................................................................49 Improve access .......................................................................................................48 Mobility aids ............................................................................................................48 Safety at home .......................................................................................................48 Moving into a home.................................................................................................79 Making the transition ........................................................................................80 What can you bring .............................................................................................79 My Aged Care ...............................................................................................................13 Nutrition .........................................................................................................................51 Placement consultants ........................................................................................ 119 Case management ............................................................................................ 121 Choosing a placement consultant............................................................ 120 How a placement consultant can help .................................................. 119 Negotiate and advocate for you ................................................................ 119 Resolving family disputes ............................................................................. 120 Private home care......................................................................................................39 Regional Assessment Service (RAS)................................................................52 Assessment ..............................................................................................................52 Referrals .....................................................................................................................52 Regaining your independence ...........................................................................43 Resident Agreement ................................................................................................87 Retirement living.................................................................................................... 107 Choosing a village ............................................................................................. 112 Departure/exit fee............................................................................................. 111 Deposit or entry contribution ..................................................................... 108 Directory listings ..................................................................................... 211-218 Disputes................................................................................................................... 116 Fees and charges ................................................................................................ 108 Independence ...................................................................................................... 115 Independent living ........................................................................................... 107 Ownership.............................................................................................................. 108 Residential aged care ...................................................................................... 107 Sense of community ........................................................................................ 116 Serviced apartments ....................................................................................... 107 Types of villages.................................................................................................. 107 Residential Care flow chart ..................................................................................56 Respite ............................................................................................................10, 42,88 At home......................................................................................................................42 Centre Based Respite Care ...............................................................................42 Cost ...............................................................................................................................43 Eligibility....................................................................................................................42 Residential respite................................................................................................88 Rural & Regional clients.........................................................................................97 Short Term Restorative Care ................................................................................44 Special needs groups ...............................................................................................96 Support at home ....................................................................................................9,17 Supported living ..................................................................................................... 105 Care Communities ............................................................................................. 105 Choosing a community .................................................................................. 105 Transition Care.............................................................................................................43 Useful phone numbers ..............................................................................................9 Veterans ..........................................................................................................................97 Veterans' support ......................................................................................................40 Waiting for residential care..................................................................................71 Vacancy.......................................................................................................................72

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Call 1300 186 688 or email sales@dps.com.au

YOUR DPS SALES TEAM www.AgedCareGuide.com.au

www.DisabilitySupportGuide.com.au

Matt

Mari

was just as worried as you are.

Choosing the next step in life is scary. It can be overwhelming when you’re about to leave everything familiar behind. Sales people are telling you about how great their food is. What wonderful hotel services they have. How new and shiny their rooms are. And you’re thinking “these should be my basic rights!” What really matters, is that you feel you are still going to live a meaningful life.

Choice and relationships are at the core of this. Because when you can trust the people around you, and feel comfortable to be yourself, when you can choose what a meaningful life looks like, and be supported to live it, that’s when you’ll feel at home. That’s why at St Vincent’s, residents aren’t a checklist. We aren’t just providing a service... We are looking after family. Family like Mary.

Aged Care Guide

QUEENSLAND 2021/22

Aged care explained

Aged care explained Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what options are available to you. What is aged care?

Aged care is a term most easily understood as being nursing homes and home care. It may also refer to community services, specific health care services delivered in a day centre setting, assisted living options as well as products and equipment available to assist older people. Below you will find a brief description of what care options might be available to you, which will direct you to the different sections of the Aged Care Guide for more detail.

Support at home

If you want to stay in your own home but need assistance to continue living independently, there are numerous services available, both Government and privately funded, to help you manage better at home. You can choose to pay for help at home yourself or you can get support through Government funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program. Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance, and home maintenance.

Useful phone numbers Aged & Disability Advocacy (ADA) Australia.................1800 818 338

My Aged Care.............................................................................................................1800 200 422

Aged Care Quality & Safety Commission...........................1800 951 822

National Continence Helpline............................................................1800 330 066

Alzheimer's Queensland Helpline.................................................1800 639 331

National Dementia Helpline..................................................................1800 100 500

Carer Gateway............................................................................................................1800 422 737

Office of the Public Advocate Qld................................................07 3224 7424

Carers Helpline..........................................................................................................1800 242 636

Older Persons Advocacy Network (OPAN).......................1800 700 600

Community Visitors Scheme Qld . (Queensland Community Care Network).......................07 3379 7200 COTA Qld...........................................................................................................................07 3316 2999 Dementia Support Australia (DSA)..............................................1800 699 799 Department of Veterans' Affairs......................................................1800 838 372 Elder Abuse Prevention Unit................................................................1300 651 192

Partners in Culturally Appropriate Care (PICAC). – Diversicare..............................................................................................................1300 348 377 Queensland Government - Home Assist Secure................... 13 74 68 Queensland Seniors Card......................................................................................... 13 74 68 Seniors Enquiry Line..........................................................................................1300 135 500 Services Australia - Carers & Disability................................................... 13 27 17

Ethnic Communities . Council of Queensland (ECCQ)......................................................07 3844 9166

Services Australia - Medicare.............................................................................. 13 20 11

Independent Living Centres Australia....................................1300 885 886

The Public Trustee Qld..................................................................................1300 360 044

Legal Aid Queensland....................................................................................1300 651 188

Translating & Interpreting Service............................................................... 13 14 50

Services Australia - Older Australians...................................................... 13 23 00

Here we have

Bethania & Memory Lanes | Mt Warren Park | Deception Bay Bargara | Beachmere | Toowoomba

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Living with purpose At Carinity “living with purpose” goes beyond just physical care or support. From retirement living to home care or residential aged care, our vibrant communities provide opportunities to connect and achieve a true sense of belonging.

AC031-0121

Carinity. Living with purpose. Retirement Living

Home Care

Respite Care

Call 1300 109 109 Visit carinity.org.au

Residential Aged Care

QUEENSLAND 2021/22

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Basic assistance is offered through the CHSP. See page 16 for information about how the CHSP may be able to assist you. If your needs exceed the level of support offered though this program, then a Home Care Package can offer higher intensity support to help you stay at home. There are four types of packages delivering different levels of care. Find out more about HCPs on page 22. A comprehensive list of Government funded services is included in this Aged Care Guide as well as a wide range of private services.

Respite care

Respite care is provided by residential aged care homes and community care services in your own home, provided under the Commonwealth Home Support Programme (CHSP). See page 34 for more information about home and community respite care or page 86 for respite in a residential aged care facility.

Residential aged care

If you are no longer able to remain living independently at home, moving into residential aged care can ensure quality of life and comfort. Other names for residential aged care include aged care home, nursing home and aged care facility. These are all subsidised by the Australian Government. Entry into a Government funded residential aged care home requires an assessment by an Aged Care Assessment Team (ACAT). See page 53 for information about residential aged care, how to access it and what you may need to pay. There are also a number of non Government funded residential aged care homes, often referred to as Supported Residential Services (SRS) or supported and assisted living complexes. See page 92 and 94 for more information.

Retirement living

Retirement villages are not nursing homes. They are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting. Generally, the land is owned by the operator and residents enter into a lease type arrangement so that they can live there for as long as they choose to do so. Some villages may offer units to be purchased on a freehold basis. Daily care is generally not included but some providers may offer support services at an additional charge or this can be accessed separately through Government funded home support options. See page 97 for advice on retirement accommodation.

Aged care explained

Respite care offers the opportunity for both you and your carer to take a break for a few hours, a day, a night or a few weeks.

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My Aged Care My Aged Care is a Government operated website and contact centre for people who would like Government support to access in home support, community or residential care.

My Aged Care

The service can help you find information about subsidised aged care options including the different types of Government funded services available, eligibility for those services, and the associated costs. To receive assistance, you, a family member, carer or client representative can register your details with My Aged Care and you will need to be assessed to access any Government subsidised services. My Aged Care then assigns you with an Aged Care user ID and keeps a central client record which includes your assessed needs and the Government funded care services being provided. Visit myagedcare.gov.au or call 1800 200 422 for more information.

Referral code

Once you’ve been assessed and found eligible for services, you should be given a referral code. The service provider of your choice will need this referral code to access your information and manage the referral. The referral code is a five digit number linked to the type of service you are eligible to access. If you need the support of multiple services, you will need multiple referral codes, one for each service. If you are not given a referral code make sure you ask for one so you can discuss your needs with your preferred service provider. If you have been found eligible for a Home Care Package there may be a wait time before a suitable package becomes available. In the meantime, you may be allocated an interim package at a lower level or choose to self-fund your supports. You will receive a letter from My Aged Care to advise you when you have been allocated an available package. To assist you in your search, an independent information source like the Aged Care Guide publications and the linked AgedCareGuide.com.au website can help. These resources give a comprehensive overview of all care options and care providers available.

Aged Care Guide Queensland 2021/22 21ST Edition Printed April 2021 RRP $44, inc GST Managing Editor Margot White margot.white@dps.com.au Chief Executive Officer Michelle Beech

DPS Publishing Pty Ltd ● 1300 186 688 ● 145 South Tce, Adelaide SA 5000 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730 Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 in Australia 1300 186 688

The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark.

5-star

Living

Arcare are committed to Queenslanders Opening in May 2021, Arcare Logan Reserve will be our 19th 5-star aged care residence in the Sunshine State and will join recently opened residences in Noosa and Seven Hills. It’s all part of our ongoing commitment to Australians, who for over 40 years, have trusted us to provide the best of care to precious family members.

Call 1300 ARCARE or visit arcare.com.au

AGED CARE GUIDE

Home Care flow chart

You may be placed on a waitlist until a package becomes available

Government subsidised care

At anytime! You Your family or carer

Placement consultant Contact My Aged Care 1800 200 422

Social worker Case manager Hospital discharge planner These professionals know the system really well and their help can make your search much easier. Other useful people:

More complex care

Entry level

ACAT

RAS

Local council

CENTRE BASED CARE

TRANSPORT

1, 2, 3, 4

Find a provider

DAY THERAPY CARE

HOME MAINTENANCE

Select any provider

Choose your preferred approved provider

SHOPPING

MEALS

Case manager, advisor or placement consultant

HCP

CHSP

Veterans' Affairs

In urgent cases you may be able to access care before a RAS assessment

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

Financial advisor Health fund

self-funded home care

You can find someone to help you: Aged care advisor

RESPITE

MEDICATION

SUPERVISION

SHOWER

PERSONAL HYGIENE

DRESSING

WOUND CARE

ALLIED HEALTH

ACAT Aged Care Assessment Team CHSP Commonwealth Home Support Programme HCP Home Care Packages RAS Regional Assessment Service

TRANSITION CARE

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Support at home To help you live independently in your own home and community for as long as possible, there are many home care products and services available. Depending on your personal situation and the level of assistance you require, you may be entitled to some basic in home support or more intensive support through a Home Care Package.

In home support

To assist with your care needs is a Government priority, so you can continue living in the comfort of your own home where possible. Home care products and services range from assistance with daily chores to personal care, providing meals, transport assistance, as well as equipment such as a ramp, walking frame or shower rail to help you live independently in your own home. The Government continues to significantly increase support for home and community based aged care with particular integrated packages available. Private businesses also offer home care services.

Consumer Directed Care

Consumer Directed Care (CDC) gives you and your carers greater say about the types of care services you receive and the delivery of those services. All Home Care Packages are delivered on a CDC basis and the funding for a package is allocated directly to you instead of to the provider. Providers are required to work in partnership with you to create a package of services that meets your goals and needs, and gives you the information you require.

Support at home

After a hospital stay, the Transition Care Program might be able to assist in your recovery and to return home. Or you may need to access respite care to give your carer a short break from the caring role.

This information should assist in choosing the best provider for you, as well as changing providers if you need. CDC allows you to determine how much involvement you wish to have when managing your package. It also allows for more transparency around how your package is funded and spent. All home care services you receive should include ongoing monitoring and reviews from the provider to make sure your package is meeting your needs.

C O M PA R E CHOOSE C O N TA C T

AUSTRALIA’S #1 AGED CARE WEBSITE

Compare, choose and contact 5,000+ nursing homes, retirement villages and home care providers.

AgedCareGuide.com.au

Commonwealth Home Support Programme

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Commonwealth Home Support Programme (CHSP) If you want to stay in your own home, but need some help with daily tasks or require entry level care, the CHSP may be able to help. The CHSP combines four Government funded home support programs into one streamlined and simplified program. They are: Home and Community Care (HACC) program; National Respite for Carer Program (NRCP); Day Therapy Centres (DTC) program; and the Assistance with Care and Housing for the Aged (ACHA) program. To determine if the CHSP is the right program for you, you will need to be assessed by a Regional Assessment Service (RAS). See page 48 for more information. If you have more complex needs, a Home Care Package may be a better option. You can access similar services to the CHSP, coordinated and tailored to meet your specific needs (see page 22 for more details). Contact My Aged Care on 1800 200 422 to find out how you can arrange a home support assessment.

What is CHSP?

Subsidised by the Australian Government, CHSP is an entry level home help program if you are mostly – but not completely – able to live and cope on your own, and don’t yet need higher levels of support at home. The program can also help your carer. If your carer needs to attend to everyday activities, the CHSP can arrange for someone to help you while they are away.

What types of services are provided?

CHSP services provided in the community may include: Social support – social activities in a community-based group setting Transport – help to get out and about for shopping or appointments Services provided at home may include: omestic assistance – household jobs such as cleaning, clothes D washing and ironing Personal care – help with bathing, showering, dressing, or toileting ome maintenance – minor general repair and care of your house or H yard, for example, changing light bulbs or replacing tap washers ome modification – minor installation of safety aids such as alarms, H ramps and support rails in your home ursing care – a qualified nurse comes to your home and may, for N example, dress a wound or provide continence advice

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Are you looking for support and advice on your Wellness or HomeCare journey? HOMECARE

• Accredited HomeCare provider across all 8 Aged Care Quality and & WELLNESS Safety Commission Standards • In-home care services tailored to meet your individual care needs • Group exercise and individual sessions from $8 per class with our Accredited Exercise Physiologists • Government subsidised and private service options available • Local South East Queensland offices supporting local clients in HomeCare and Wellness activities

Community, Lifestyle, Village The BallyCara Village of Friends offers it all. VILLAGE OF

• A picturesque seaside location with a large array of 1, 2 and 3 bedroom FRIENDS Villa and Apartment options • Wellness Centre which includes gym, pool, coffee shop and Allied Health Clinic • Access to 48ft cruiser for morning tea/lunch cruises and fishing trips • Village Centre which includes a Bistro, games and social areas, library and private meeting room • All set on a manicured 14-hectare site only 2 blocks from the waterfront

For more information about joining our BallyCara Village of Friends or our HomeCare and Wellness services please contact us on 1300 272 222 or email info@ballycara.com

Inspiring Healthy & Happy Living www.ballycara.com

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Some CHSP services can be provided either at a community centre or in your home, such as:

CHSP

Food services – If you are finding it difficult to prepare meals, services may include providing meals at a community centre, helping with shopping for food, preparing and storing food in your home, and delivering meals to your home. Allied Health support services – If you have particular health problems, for example with speech or walking, or need help with ongoing problems resulting from an accident or illness, you may be able to access allied health services such as physiotherapy, podiatry, speech therapy, occupational therapy and advice from a dietitian.

Who is CHSP for?

If you are 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person, are still living at home and need help to continue living independently, you or your carer could apply for home help services under the CHSP by contacting the My Aged Care contact centre on 1800 200 422.

Am I eligible?

You will need a home support assessment to determine exactly what help you need at home. The assessment will be done by a representative of the Regional Assessment Service (RAS).

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Together you will be able to work out what sort of help and how much you need, and what it might cost. Go to page 48 to read more about RAS assessments.

Urgent needs

If you’re in a situation where you have an urgent need for home support services and your safety would be at risk if those needs are not immediately met, it may be possible to receive CHSP services before you have been assessed by a RAS. This only happens in exceptional circumstances and is only for a limited time until an assessment can be organised to determine long term care options. Services generally considered to relieve an urgent need for care include nursing, personal care, meals and transport. It will depend on your personal circumstances whether you’ll be able to receive interim services before an assessment. Call the My Aged Care contact centre on 1800 200 422 to find out more.

Who pays for CHSP services?

CHSP is subsidised by the Government, however, there generally is still a fee for each service. You are encouraged to contribute towards the cost of your care if you are able to do so. The amount you contribute depends on the type and number of services you require and can differ from one service provider to the next. Some organisations may charge a set fee for their services, while others may ask for a voluntary donation, charge a membership or subscription fee. How much you pay is discussed and agreed upon between you and your service provider. The rate is set before you begin receiving the relevant services. If you are receiving multiple services from one or more service providers and these services overlap, it may be possible to ‘bundle’ the cost for these services. To find out specific costs you should contact your service provider.

Pre-1 July 2015 HACC, NRCP, DTC and ACHA clients

If you accessed Home And Community Care (HACC), National Respite for Carers Programme (NRCP), Day Therapy Centres (DTC) or Assistance with Care and Housing for the Aged (ACHA) prior to 1 July 2015, you may retain access to these services or equivalent CHSP services until other suitable services become available, or until the service is no longer required. You can find CHSP funded services starting on page 183 of the directory section or online on AgedCareGuide.com.au .

Commonwealth Home Support Programme

They will look at your ability to cope with various activities in your daily living.

Care you can see At Regis, we believe the good life is built on great relationships. That’s why we’ve been nurturing trusted connections with our staff, residents and their families for over 25 years. Here, we know that what we do, means more than what we say, so the care we deliver goes beyond specialist skills and tailored services. With support ranging from ageing-in-place and dementia care to respite care and supported places, our broad Regis Queensland offerings give our residents continuity of care, with the choices they want and the freedom they deserve.

Call 1300 998 100 or visit regis.com.au

And while we’re proud of everything we’ve achieved, we’ll never stop looking for ways to do more, because for us ‘care’ is more than just a service. It’s something we’re constantly reviewing and refining to ensure our residents lead rewarding, independent lives. Call us today to book a tour of our Regis Queensland home, and let’s chat about finding the best fit for you.

REGIS QLD AGED CARE RESIDENCES Ayr Birkdale Bulimba Caboolture Chelmer Ferny Grove Gatton Greenbank

Home Hill Kirwan Kuluin Lutwyche Maroochydore Redlynch Salisbury Sandgate – Griffith

Sandgate – Lucinda Sandgate – Musgrave Sippy Downs The Gap Whitfield Wynnum Yeronga

HOME CARE Cairns

RETIREMENT VILLAGE Bramble Bay Corinthian Court McDonald Court Tallowwood Lodge Woodward

OTHER SERVICES DAY THERAPY CENTRE Cairns Townsville

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Home Care Packages A Home Care Package (HCP) provides services that will help you to remain at home for as long as possible, as well as giving you choice and flexibility in the way that the care and support is provided. There are four different levels of packages to support people with varying care needs, ranging from Level 1 support, if you have basic care needs, to Level 4, which can support you if you have high level care needs.

Home Care Packages

The HCP is allocated to you personally which gives you more control over the services you receive and who delivers those services. Once you have been allocated a HCP you can contact any preferred approved service provider to give you the care you need.

Types of packages available

There are four types of packages delivering different levels of care:

1 Level 1 supports people with basic care needs 2 Level 2 supports people with low level care needs 3 Level 3 supports people with intermediate care needs 4 Level 4 supports people with high level care needs

The same type of care and services are provided under each HCP level, however, the amount of funding is different depending on what package is allocated to you. The hours of care are increased at each level of care; more hours of care and services are delivered under Home Care Package Level 4 compared to Level 1. The ACAT assesses the types of care needs you may require. Someone eligible for Levels 3 and 4 HCPs will be eligible for higher levels of residential care if they were to apply for it. If you are receiving care services through the previous Community Aged Care Package, Extended Aged Care at Home or Extended Aged Care at Home Dementia packages, you will continue to receive these services, but they will have a different name.

Package supplements

Package supplements are available with any of the four levels of Home Care Packages to help with the cost of meeting specific care needs. For example the Z Dementia Supplement is for people with dementia and the R Veterans’ Supplement for veterans with an accepted mental health condition. Some packages can be specifically for people who are e financially or socially disadvantaged, people with Y housing needs or at risk of homelessness, or for people who live in t rural, remote or isolated areas.

Some providers might cater for people with a certain g cultural background or have staff that speak a foreign language.

Your care provider will apply for these subsidies and ensure you meet the eligibility criteria. For a list of HCP providers, see pages 163 –178.

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What services are provided?

Your provider coordinates the care and services to support you at home and these are agreed between you and your provider. Services may include: ersonal assistance with bathing or showering, personal hygiene and P grooming, dressing, toileting, and mobility ssistance with communication, including assistance to address A difficulties arising from impaired hearing, sight or speech, or lack of common language Domestic assistance for household jobs ood services such as preparing meals or having meals delivered, F assistance with using eating utensils and assistance with actual feeding, and providing enteral feeding formula ursing services, including dressing wounds by providing bandages, N dressings and skin emollients, as well as continence management and assistance in using continence aids and appliances Assistance in taking your medications roviding mobility equipment such as crutches, walking frames, P wheelchairs and mechanical devices for lifting Home maintenance for care of your house or garden odifications to the home, like installing safety aids such as alarms, M ramps and support rails Transport and assistance for appointments or social activities Encouragement to take part in social and community activities

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Known for helping you to your home, getInthe most out of your at your pace (HCP) Home Care Package

Home CareNurses ● In Home Care ●InRegistered Angels in Aprons was Personal Care born from a community ● Personal Care ●Dementia Day Surgery Care Private Home Care & HCP Specialists. need not In a business ● Dementia Care ●Respite Transport Care opportunity, for this reason ● Respite Care Illness ●Chronic Cleaning we have a reputation for Overnight Stays ● Chronic Illness ● Cooking putting clients, service, 24/7 In Home Support ● Overnight Stay quality, continuity and Transport or ● 24/7 In Home Support EXIT P Cleaning flexibility first. O N Cooking

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Home Care Packages

Home Care Package services are based on your individual needs.

Enabling older people to maintain their independence and stay at home for longer Alzheimer’s Queensland is a leading, not-for-profit provider of community and home aged care services in Brisbane North, Brisbane South, West Moreton, Darling Downs, Logan River Valley and on the Gold Coast. We are committed to providing exceptional, personalised aged care programs and services to meet the ever-increasing demands of our ageing population. We offer individually tailored home care packages with a restorative and wellness approach designed to optimise independence, leaving you, or your loved one, feeling supported and empowered.

Contact Alzheimer’s Queensland:

1800 639 331

07 3422 3000 enquiries@alzqld.org.au www.alzheimersonline.org

Alzheimer’s Queensland’s services include: In-home and centre-based respite Allied health Social support Clinical care Medication support Shopping assistance Meal preparation Transport Personal care Domestic assistance Home and garden maintenance

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Services / items not provided?

The following services or items are not included in a package in any of the four levels of home care: Using the package money as a source of income for the consumer Purchase of food, except for enteral feeding requirements

Paying for accommodation such as assistance with home purchase, mortgage payments or rent ayment of fees or charges for other types of care funded, or jointly P funded, by the Australian Government ome modifications or capital items that are not related to the H consumer’s care needs Travel and accommodation for holidays

ayment for services and items covered by the Medicare Benefits P Schedule or the Pharmaceutical Benefits Scheme Gambling activities

Are you eligible?

To receive a Home Care Package you will need to be assessed by an Aged Care Assessment Team (ACAT). The ACAT helps you, and your carer, determine what kind of care will best meet your needs when you are no longer able to manage on your own. A member of the team, which may include a doctor, nurse, social worker, and/or other health professional, will meet with you to assess your care needs and how well you are managing at home. They will identify the right services for your needs and the level of care you require. The ACAT will give you a letter stating the types of subsidised services you have been approved for and might also put you in contact with organisations in your area that can deliver these services. For more details about ACAT go to page 49 or call 1800 200 422 to organise an assessment.

Priority

Access to Home Care Packages is managed through a national pool of all available packages. After approval for a HCP you will be placed in a ‘queue’ until a suitable package becomes available. This may take a number of weeks or even months. Your place in the queue will be determined by your personal needs and circumstances and the time you have been waiting for care since your assessment. When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice. You have 56 days from the date you were assigned a package to find a provider and commence services. You can request an extension, for example if you have trouble finding a service provider, but if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.

Home Care Packages

ost of entertainment activities, such as club memberships and C tickets to sporting events

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Approved providers

An organisation that has been approved by the Government to provide aged care services is called an approved provider. The Government will pay your approved provider your allocated funding so they can pay the carers and any other bills. An approved provider can manage your care, liaise with you about your preferences, requirements and care plan but it doesn’t have to be the provider delivering your care. It is important to know that even though a HCP can only be managed by an approved provider, the care can be delivered by any provider, even one that is not supported by the Government. This gives you more choice as to who delivers your care.

Home Care Packages

Home Care Agreement

This agreement is made between you and your provider and covers information such as the care and services you will receive and how much they will cost. Your provider may work with you to develop a care or service plan that is based on your needs. The care plan you agree to should include:

The exact types of services you will receive Who will provide which services

ow much involvement the service provider will have in managing H and coordinating your services When your services are delivered

Any exit amount the provider will charge to cover administrative cost if you decide to take your package elsewhere or cease care

How much will it cost?

The Government covers most of the cost of care but your provider may ask you to contribute towards the cost of delivering your services, if you can afford to do so. Depending on the Home Care Package level you are eligible for, the Government pays your approved provider a subsidy toward the cost of your care. This amount is calculated daily and paid monthly to the provider. The Government contributes the following amounts to each person receiving a Home Care Package (20 March 2021 rates): Home Care Package Level 1 Level 2 Level 3 Level 4

Daily subsidy amount $ 24.46 $ 43.03 $ 93.63 $ 141.94

Annual amount $ 8,927.90 $ 15,705.95 $ 34,174.95 $ 51,808.10

This amount may be supplemented with an additional payment for people with higher care and specialised support needs such as a Dementia, Veterans’ or Housing supplement. Rates are reviewed generally in March and September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if you are part of a couple. Any Government funding you receive will be paid directly to the provider who can spend the funds on the items you both agreed to in the Home Care Agreement.

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We can support you to live an abundant life with tailored care and support – at home, in one of our communities, or with us. • Home Care • Residential Aged Care

Ask us how we can support you today: 1800 900 001 SeniorsLifestyles.com.au

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After commencement of your package, you will receive a monthly statement of income, expenditure and the balance of funds enabling you to see how the money is being spent.

Home Care Packages

How much you will pay

A provider may charge the maximum basic daily fee for a Home Care Package depending on what level you have been given. Maximum fees for each level currently are: Home Care Package

Maximum basic daily fee

Fortnight amount

Level 2

$ 10.28

$ 143.92

Level 1 Level 3 Level 4

$ 9.72 $ 10.57 $ 10.85

$ 136.08

$ 147.98 $ 151.90

There may be additional benefits available depending on your personal circumstances, contact My Aged Care on 1800 200 422 for more details. If your income is higher than the Age Pension you may be required to pay extra for your care. How much extra depends on your income and unavoidable expenses, such as pharmaceutical bills, rent, utilities and other living expenses. However, the maximum amount you can be asked to pay over the maximum basic daily fee for a HCP, is up to 50 percent of your income exceeding the maximum base rate of the Age Pension. As of 20 March 2021 the Age Pension amount is $868.60 per fortnight for a single person. You need to negotiate the costs with your provider. These costs will be agreed upon and fixed in your agreement before you receive any aged care services. This is your legal agreement with your service provider. No full pensioner will pay an income tested care fee and no part pensioner will pay an income tested care fee greater than $5,667.73 per annum (20 March 2021 rates).

If you have an income of more than $54,168.40 per year, you will pay an income tested care fee on a sliding scale up to a total of $11,335.48 per annum. However, no one will pay more than $68,012.98 in an income tested care fee over their lifetime (20 March 2021 rates). Your assets, including the family home, are excluded from the means testing arrangements for home care.

Exit fees

HCPs are portable which means that if you are moving to a different area or if you’re not happy with a provider’s services, you can simply take your package and any remaining funds with you to a new provider. If you decide to change providers, the provider may charge you an exit fee to cover any administrative cost, which will be deducted from any unspent funds. This is the amount that is ‘left over’ in your HCP budget and it will move with you to a new provider. If you no longer require your HCP, these unspent funds will be returned to the Government. Exit fees may vary between providers and the amount should be clearly stated in the Home Care Agreement between you and the provider.

In-home, social & lifestyle support

Just Better Care supports older Australians to live independently and confidently within their home and local community. Whether it’s help with everyday tasks, or a Home Care Package, Just Better Care can deliver customised support that’s just for you.

Community participation

Personal care

Travel & transport

Domestic assistance

Dementia support

In-home nursing

Respite for carers

Post-hospital Palliative support care support

Speak to our friendly, local team today.

Overnight support

Call 1300 587 823 | justbettercare.com

Home Care Packages

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Quality and complaints

Self-managing your Home Care Package

The Australian Aged Care Quality and Safety Commission is responsible for the review of aged care services including Government subsidised home care services. As an independent body, the Commission manages the accreditation of residential aged care services and the quality review of home care services across Australia. It evaluates these services against the set Aged Care Quality Standards. The Commission is committed to promoting continuous improvement of aged care and ensures that quality and other reporting by service providers is streamlined while supporting accountability information and confidence for consumers. If you are concerned about the care or services you are receiving, it is recommended that you first try to resolve any issues with your service provider. If you feel you are not being heard or need help to address the issue, you can contact an aged care advocacy service to help you. If the matter is not resolved you can make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .

Self-managing your HCP The person who knows best about you and your needs, is you. After making decisions for yourself throughout your adult life, it makes sense that you would want to maintain that control by self‑managing your Home Care Package (HCP). You may decide to organise and manage the coordination of your own supports in your package rather than utilise a case manager that would commonly deal with your package on your behalf and direct the care and support you receive. As a consumer, you have every right to exercise that freedom to selfmanage your package. Some people who self-manage their own package find they have more choice and control over their HCP than before. Additionally, people who self-manage their care can cut down on the administration costs and case management fees that they would normally have to pay. This means more of your package funding can go towards the care and services you require. When you self-manage your HCP, you get to choose an approved provider, pick and manage your support workers, decide when you want to receive these services and negotiate how much you pay for the provided services.

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Choose what in-home care looks like for you.

Mable has over 10,000 independent aged care workers, nurses and therapists. We know how important it is for older Australians to be in control of their in-home care, especially when it comes to choosing who supports them, as well as when and how they’re supported. Mable is an online platform that lets you find and connect directly with over 10,000 independent care and support workers around Australia, all with police and reference checks. So, whether you’re looking for someone to pick up groceries, provide social connection, nursing services or personal care, you can find the right person for you, on Mable. And because we’re online it’s easy and affordable. You can use your Home Care Package or pay privately.

Find out more today at mable.com.au

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Choosing to self-manage your own package doesn’t mean you are doing this all by yourself either. The provider you choose will assist you in receiving the correct care and services. Your provider has an obligation to provide you with all the information you need to successfully self-manage your HCP and support you through the self-managing process. You will work in partnership with your provider to decide how involved you want to be when it comes to managing your care. This means you can set boundaries and expectations with your provider on what they should be covering and what tasks you will be organising. When considering self-management of your package, you need to consider whether you have the time and energy to undertake this role.

Private home care

For instance, if you have been diagnosed with dementia, it may not be the best option for you. However, you can ask your partner or loved one to self-manage your package on your behalf. It is important to keep in mind that some providers may have policies around self-management, so you should definitely shop around and enquire with providers about how they support clients who wish to self‑manage their package.

Private home care Rather than a Government funded service, you may choose a private home care provider and pay for services out of your own pocket. Maybe this is more cost effective for you or there is a waitlist for the Government service you are trying to access. Private home care services are arranged directly between you and the service provider. You pay for all the services provided and there is no Government subsidy. Private home care organisations provide a wide variety of services including Registered Nurses for complex care needs and carers for companionship, personal care, housekeeping, cooking, and outings. They may also provide other types of staff, such as advisors, assistants, dietitians, drivers, personal trainers, physiotherapists, and occupational therapists. There is no limit to the number of hours of care provided each week and you can generally increase or decrease the time as your requirements change. With an agreed notice period, you are not required to pay for shifts you do not require. While private home care may seem expensive, you may find that it is more cost effective than other institutional alternatives. There is a wide variety in the level of quality and cost of home care companies.

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When looking into home care services, here are some things to investigate and ask the provider you are considering: Do they service your area? Is the company Australian owned? Is it independent or part of a franchise? Do the owners / operators have experience in home care? Does the company have appropriate insurance? Does the company comply with Australian Tax Law, for example does it charge GST appropriately? o they provide documents about financial arrangements before D service begins? o they have a Service Agreement? It is important so that there’s no D misunderstanding about the service and cost to be provided. What are their recruitment processes? I s there a criminal background check performed prior to employment with an agency? oes the company provide worker’s compensation for employees? D This is important so that you are not responsible for any injuries that occur on the job. ow do they determine appropriate staff for your needs? If a company H asks where you live then offers you staff before even hearing about your needs, you can be reasonably assured they allocate based on location as a priority. I s it possible to interview potential carers and make a selection after those interviews? Do you get to decide what times and days suit your needs? What is the minimum shift length? o they have male/female workers and can they cater for specific D cultural backgrounds? ho will be working in the home? Will there be regular staff providing W continuity of care or do they change shifts around? I s there a professional staff member, such as a Registered Nurse, who liaises with you to create a plan that meets your needs? Who is the organisation’s main contact for you? Do you meet a Manager / Owner and then never hear from them again? hat additional support is offered within the cost of your care? For W example, are they available 24-hours a day, seven days a week. You’ll find a list of In Home Care service providers from page 183 in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.

Private home care

Are they flexible? After all, it is all about you.

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A well earned rest Taking some time off from caring is crucial and known as ‘respite’. Respite can be provided in your own home, a community setting or an aged care home. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and by community care services under the Commonwealth Home Support Programme (CHSP). Accommodation and services include:

day care centres that provide respite for a half or full day;

i n home respite services, including overnight, home and personal care services;

Respite at home

activity programs;

a break away from home with a support worker; r espite for carers of people with dementia and challenging behaviours;

r espite in an aged care home or overnight in a community setting; and

respite for employed carers and for carers seeking to return to work.

Eligibility

Access to respite care is based on priority and need. For respite care in your home or in a day care centre, carer support platform Carer Gateway will assess whether you and your carer are eligible. For private respite services you may be assessed by the respite service provider to determine your needs. The amount of care you receive will depend on your needs and the availability of respite care services.

Centre Based Respite Care

Caring for an elderly or frail loved one can be difficult and a well deserved break is often needed. Centre Based Respite Care (CBRC) can provide this respite service to carers, offering individualised social and recreational activities. Through CBRC, you can also attend day programs which may include excursions, outdoor/indoor activities, or holiday programs.

Cost

There is no charge for assistance provided through the Carer Gateway, however, individual service fees may apply. Community based respite services charge fees according to the type of service being used and your ability to pay. For more information contact the Carer Gateway on 1800 422 737. Your call will automatically be directed to your nearest State or Territory service provider.

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Regaining your independence

Transition ??? care

To help improve your independence and confidence at the end of a hospital stay, the Transition Care Program provides short term support and assistance. The Transition Care Program is goal oriented, time limited and therapy focused care which can be delivered in your own home or in a home like ‘live in’ setting, which may be an aged care home. To be eligible for transition care, you must be an in‑patient of a hospital and have been assessed by the Aged Care Assessment Team (ACAT). Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks if assessed as requiring an extra period of therapeutic care. Seven weeks is the expected average of support.

Services

Transition care is delivered by approved providers who will offer a package of services including a range of low intensity therapy services and nursing support and/or personal care services. Low intensity therapy services may include: physiotherapy

occupational therapy dietetics

speech therapy podiatry

counselling and social work

Personal care services may include:

help with showering and dressing

assistance with eating and eating aids managing incontinence

transport to appointments

help with mobility and communication

Fees

You may be charged a contribution fee to cover the cost of your transition care. Talk to your provider about what fees apply and how much you need

Transition Care The organisations below can provide you with more information about the Transition Care Program. Organisation

Phone (07)

Cairns & Hinderland Hospital & Health Service.............................................................. 4226 4563

Central Queensland Hospital & Health Service (Rockhampton)..................................................................... 4920 6900 Gold Coast Health.................................................................................. 1300 744 284 Mackay Hospital & Health Service (Community Health and Therapy Services).................................................... 4885 7780

Metro North Hospital & Health Service – Community......................................................................................................... 3631 7300

Organisation

Phone (07)

Metro North Hospital & Health Service – Residential............................................................................................................ 3363 4333

Metro South Health....................................................................................... 3338 9090 Sunshine Coast Hospital & Health Service....... 5470 5932

Townsville Hospital & Health Service......................... 4433 4500

Tweed Heads Hospital............................................................................. 5506 7545 Wide Bay Hospital & Health Service (Bundaberg Hospital)............................................................................ 4150 2171 (Hervey Bay/Maryborough Hospitals).................. 4122 8754

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to pay. The Government has set a maximum amount you can be asked to contribute. For transition care received in your own home, the maximum amount is currently $10.85 per day, which is 17.5 percent of the single Aged Pension. For care delivered in a ‘live-in’ setting, such as a residential aged care facility, the maximum amount you can be asked to pay is $52.71 per day, or 85 percent of the single aged pension (March 2021 rates). Access to transition care is decided on a needs basis and not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more about how to access the transition care program.

Flexible restorative care To help regain your independence if you have not been admitted to hospital, the Government has introduced a flexible care option. You may benefit from the Short Term Restorative Care (STRC) program if you have been sick or had a fall and your mobility is temporarily impaired. The program focuses on regaining wellbeing over a short period of time, with a maximum of eight weeks. Federal Government created the program to reverse or slow functional decline in older people and help improve their health and wellbeing through the time-limited service. The ultimate aim is to avoid you having to access ongoing in home care services or residential care. The program is designed around improving your capabilities at performing everyday tasks you may be having difficulties with. A team of professionals would provide the service to help you adjust to the differences in your abilities. This could involve activities and exercises that will benefit your mobility or could result in home modifications to make everyday tasks more manageable. You will be able to choose the services you want to be provided so the assistance you receive will be tailored to your specific needs. Services can be delivered at your home or in a nursing home. You may need to pay a small fee, although you won’t have to pay an accommodation payment if you receive STRC in a nursing home setting. The STRC program is not linked to any other Government funded home support and you will be able to access the program even if you’re already receiving support through the CHSP. You do need an assessment to access the program. This assessment is done by the Aged Care Assessment Team (ACAT) and is only valid for six months. You can access the STRC program twice over a 12 month period. Read more about ACAT on page 49 or call My Aged Care on 1800 200 422 for more information about STRC.

Flexible restorative care

Aged care homes offering transition care beds are listed in the residential aged care tables on pages 131 –159.

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Centre Based Care services Centre Based Care (CBC) offers care in a ‘centre’ setting and may include structured group activities designed to develop, maintain or support the capacity for independent living and social interaction. CBC provides the perfect setting to meet new people, and feel connected and engaged with your local community. There are various, individualised CBC services offered to you, as well as your carers.

Centre Based Care

Some of the types of CBC services offered by some providers across Australia may include: ocial support provided in a group setting through structured and S diversionary activities roup excursions/outings conducted by centre staff but held away G from the centre Light refreshments as well as meals ransport associated with getting to and from the centre as well as T for outings/excursions/day trips Respite for carers Overnight care Allied health services

What can I expect from CBC?

The programs organised by CBC service providers aim to provide you with companionship and entertainment, while enhancing your quality of life and stimulating you emotionally, mentally and physically. The centres may also focus on health and wellbeing by providing daily exercise programs and access to allied health needs such as diversional therapy, occupational therapy, access to podiatry, and physiotherapy. Some centres may provide meals and a range of other services such as hairdressing, social support or continence and toileting support. Interactive activities at these centres may include arts and craft, cooking, history, gardening, self help, and mutual problem solving. Types of CBC services available include day care, dementia day care, overnight respite, dementia group, social group, and respite care. CBC fees and charges may vary from centre-to-centre, with some CBCs charging a daily fee to cover everything from transport to group excursions/outings, and meals or light refreshments. Ensure you enquire about the fees and charges involved before using CBC services. For a list of CBC services, see pages 185–187.

Day Therapy Centres Day Therapy Centres (DTC) offer services to older people living in the community and residents of Government funded aged care homes. There are more than 150 Day Therapy Centres Australia-wide offering services such as: physiotherapy

social work

speech therapy

podiatry

occupational therapy food at the DTC

preventative and/or personal therapies diversional therapy

DTCs aim to assist people to either maintain or recover a level of independence. However, there is the added benefit of social inclusion and engagement with other older people in the community. Programs can improve both your physical and mental wellbeing, encourage healthy memory, and target any aged related health problems you may have. Staff will develop an individualised care plan for you which may include recommendations for therapy and referrals to other service providers where necessary. Call My Aged Care on 1800 200 422 for more information, to find out if you’re eligible to access DTC services or to organise a RAS assessment.

Day Therapy Centres

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You’ll find a list of DTC on page 188 –189 of this Guide.

If you are a veteran, war widow or widower, you may be in line to receive extra help in your home from the Department of Veterans’ Affairs. If you are having a hard time doing the regular household chores, struggling to get in and out of the shower or bath safely, or if you just can’t manage the gardening or household maintenance, then the Veterans’ Home Care (VHC) program could organise people to help you. The VHC program offers a range of services including domestic assistance, personal care, safety related home and garden maintenance, or respite care in your own home or residential care facility. If you have specific medical care needs or need more intensive assistance, a nurse from the Community Nursing program may be able to help you stay in your own home for longer. Services may include medication management, wound care, or hygiene assistance. To receive these services, you need to be referred for an assessment by an appropriate health professional. This could be your GP, a treating doctor in hospital, a hospital discharge planner or a VHC assessment agency. Contact the Veterans’ Home Care Assessment Agency on 1300 550 450 to find out what support services are available to you and how you can access them.

Veterans’ support

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Community Visitors Scheme

Older Australians experience high rates of loneliness and social isolation but there are different initiatives to improve social connectedness and encourage interaction in the community. One example is the Community Visitors Scheme (CVS), which targets loneliness and isolation amongst older Australians through companionship. The initiative from the Department of Health uses volunteer visitors to meet with people on a regular basis to provide friendship and social inclusion. The service focuses purely on companionship and the volunteer will not provide personal assistance such as cleaning, personal care or nursing. As Australia’s population ages and people are living longer, the CVS is becoming incredibly important for social interaction and life changing engagement. The CVS improves quality of life to all involved with the program and has been proven to combat loneliness and isolation occurring in residential aged care or at home. Older people who would benefit from the CVS include people who have little contact with family or friends, are isolated from their own culture or heritage, have issues with their mobility which prevents them from participating in social activities, or other personal issues that might make it difficult to engage socially.

What service is provided?

Under the Scheme, a volunteer will visit at least once a week for an hour. The CVS tries to connect like-minded individuals and recipients with similar hobbies, interests and likes to facilitate a good friendship. There are a number of different types of volunteer visits under the CVS: residential volunteer visits a participant for a one-on-one visit at A a residential aged care facility. Group residential volunteers visit a small group of residents at a residential aged care facility who have similar interests, like gardening or knitting. A home care volunteer visits a CVS recipient with an approved Home Care Package at their home once a week for one-on-one interaction. Volunteers are not visiting to monitor your standards of care from your aged care service provider, be involved in any of your financial affairs, access your personal or care record information, provide any form of nursing or personal care, or follow up a complaint about your care. Think of your volunteer visitor as a dear friend that has come over for a cup of coffee and a chat.

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To be eligible for the CVS, you have to be an older Australian who is at risk of or experiences loneliness, isolation or cultural loneliness.

For further information about the program in Queensland,, visit the Queensland Community Care Network (QCCN) website, qccn.org.au/ community-visitors-scheme/ or ring QCCN on (07) 3379 7200.

Transport services Getting to appointments, the shops or social events can be challenging if you don’t have a car, and even more challenging if you have mobility issues. There may be times when friends, family and neighbours are unable to help out. While transport can be part of Government funded supports, there is also a range of free or subsidised transport options available through a variety of outlets.

Community organisations

In Queensland, there are many volunteer groups, such as local churches, clubs or Rotary groups, that support frail elderly people over 65 years of age in many ways, including through transport services. These community volunteer transport services provide either direct transport or assist older people in accessing public transport. They can take you to appointments, out and about in your community, visit friends and family, or go to the shops.

Transport services

However, you have to be receiving a Government subsidised residential aged care or a Home Care Package to be eligible for visits.

Most of these community schemes or groups are staffed by volunteer drivers. Depending on the organisation the services may be free or you may have to pay a small contribution towards the organisation.

Community Transport Our team of volunteer drivers and carers is here to support your needs and ensure you have a safe and comfortable journey to wherever you need to go on the Gold Coast. ● Enjoy a door to door pick up service at a very competitive flat rate, each way. ● Maintain your independence, with no need to rely on family or friends to visit the shops, medical appointments, or social visits. You will need to be 65+ and registered with myagedcare.com

Community Visitor Scheme Do you feel lonely or isolated or know someone 65+ who does? A friendly visit from a volunteer can be easily organised. The visits have proven to create a better mindset and mental well‑being that sadly, has increased for many over the past year. The social visits are for one hour each week. Call us today in order to receive this service or if you would like to be a volunteer visitor.

CVS Service: 07 5526 0688

Transport Service: 07 5526 5288

Volunteeringgc.org.au

reception@volunteeringgc.org.au

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St John’s Ambulance Australia provides a community transport service and patient transport service in most States or Territories. These services can support older people who need to attend medical appointments or hospital, visit loved ones, attend events or family gatherings, or for grocery shopping.

Local Councils

Queensland’s local councils frequently offer transport in two forms – community buses and personal transport. Some councils operate community buses on a weekly basis with many offering the convenience of door to door pickup and drop-off. As well as taking residents to shopping centres, many council-run community buses visit other services and activities, such as libraries, senior’s clubs and groups. Some councils offer personal transport for medical, wellbeing and other essential appointments. There is usually a nominal minimal charge for using the community bus which may vary depending on where it is going and whether you require a return journey.

Mobility

Contact your local council for information about transport in your area.

Keep mobile, stay independent The changes that occur with ageing can lead to problems with mobility, such as unsteadiness while walking, difficulty getting in and out of a chair, or falls. These are reportedly the top mobility problems experienced by older people and a major cause of injury and death. Muscle weakness, joint problems, pain, disease and neurological difficulties can also contribute to mobility problems. Keeping mobile can give you the opportunity to maintain independence in order to fulfil daily tasks and live happily in your own home. Although light physical activity can help improve your mobility and remain independent, some people also find comfort and assistance in mobility equipment or aids which aim to help them live more satisfying and productive lives.

Improve access and safety at home

Creating a safe living space is critical to keep your independence and prevent injuries. Whether it’s slippery floors or tripping over electrical cords, some of the most common causes of injury in people over 65 are in and around the home. You can improve the safety of your home by making some basic changes: emove clutter around the home to reduce the risk of tripping over. R Keep hallways and staircases clear from clutter and make sure you check outside areas for clutter and tripping hazards as well. I nstall grab bars and hand rails to help you get down the stairs safely or step in and out of the shower or bathtub without injuring yourself.

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epair or remove tripping hazards such as loose carpet, slippery R throw rugs or floorboards that stick up. Replace those items and use non-slip mats for more effective fall prevention. I nadequate lighting can also contribute to falls or injury so install brighter light bulbs where needed and make sure stairways and narrow hallways are properly lit. Make sure you have easy access to bedside lamps and consider using motion sensor lights to create better guidance for moving around your house at night. ven with grab rails, stairs can present a significant falling hazard. E Non-slip strips can help make stairs safer to go up and down or consider having a stair lift installed for easier access to the second level. ersonal alarms that can detect falls, call for help in an emergency P or have a GPS tracker can be used to help you feel safe and secure in your own home or when you’re out in the community.

Create a safer home

Home Assist Secure provides free information, referrals and subsidised assistance related to minor home maintenance, modification, repairs, falls prevention and home security. If you are eligible you may be able to receive some financial support to assist with labour cost of home modifications or maintenance needed to help you live safely and secure in your own home. The service can also assist with employing trades people to undertake the repairs or modifications needed. To be eligible for the subsidy you must have a Pensioner Concession Card, be unable to carry out the required work yourself and don’t have access to other types of assistance such as the Commonwealth Home Support Programme, Department of Veterans’ Affairs or support from family or friends. Home Assist Secure is a service funded by the Queensland Government Department of Housing and Public Works. For more information visit hpw.qld.gov.au or call 13 74 68.

Mobility aids can assist you

There are several different types of mobility aids available which can help you maintain independence and safety, assist in walking and moving about, helping you with personal care, making it easier for you to remain socially active, and maintain your quality of life. New products and technology are continually introduced to the market. Some of the equipment available include:

obility aids – Aids which can help to prevent falls include walking M sticks or frames, wheelie walkers, manual and motorised wheelchairs and scooters.

Mobility

If you’re a Queensland resident, aged over 60, or have a disability, and you’re unable to do or pay for any home modifications to give you easier access to your home or to increase safety, then the Home Assist Secure service may be able to help you.

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ersonal care – Some of these aids may include shower stools or P chairs, shower hoses, bath seats and boards, over-toilet frames, commodes, urinals, continence pads and supplies, aids to assist with dressing, and aids to manage medications.

Home safety – Some of the aids which can assist you around the house during day-to-day living may include handrails, ramps, tap turners, non-slip mats, easy-grip utensils, and easy-pour kettles.

Assistive technology solutions

To remain independent and in good health, it’s important that you can look after yourself, move, eat and drink well, stay connected, and have fun. Fortunately, there are a range of assistive technology solutions that can support you to achieve all of this: Prepare your own meals and eat or drink independently Communicate and stay connected

Move around your home and community

Manage your own personal care such as bathing or dressing Use your computer, tablet, or phone

Participate in sports and other recreational activities

Mobility

Control your appliances such as your TV and lights Undertake daily tasks safely

Be more independent in your own home and when out and about With over 11,000 assistive technology products on the market, it can be difficult to know what the best solutions for your needs are. Independent Living Centres (ILCs) are information resource centres, located in every State and Territory, that display a range of products and equipment to assist with daily‑living activities. You can visit an ILC to test products and equipment and select those most suitable before purchase. In Queensland, the Independent Living Centre supports people with their assistive technology choices through information and advice, allied health support as well as access to grants for individuals to get access to a range of technology items including: Emergency call systems

Kitchen equipment

Telephones

Hoists and transfer aids

Wheelchairs and scooters howering, toileting, and S dressing aids

Seating, beds, and mattresses Vehicle modifications

Smart home technology

Through an online National Equipment Database (NED), you can search over 11,000 assistive technology products Australia-wide, including supplier details and product specifications. Find out more at askned.com.au . For further information, visit ilcaustralia.org.au, email mail@lifetec.org.au or call 1300 885 886.

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The importance of nutrition Good nutrition is important at any age but it becomes even more important as you get older. Food is such an important part of the human experience, but it can be harder to continue enjoying food when your body doesn’t process what you enjoy the same way it did when you were younger. Maintaining a healthy body is all about making good choices such as being active and eating healthy, which also assists with living independently for longer. Making the right food choices doesn’t mean you can’t still indulge and enjoy your favourite treats. It’s all about balance. Good nutrients can reduce the risk of developing a lot of diseases and illnesses, like weakening muscles and bones, or chronic health problems, such as high blood pressure, diabetes, high cholesterol, or osteoporosis.

Since your immune system already weakens as you age, it’s important to put as many preventative measures in place as possible.

Food and your body

Food is also a huge source of fuel for the body to keep it moving and energised, it’s important to “fill the tank” with what your body needs. As you age, your calorie intake will decrease. This can be a bit difficult because you still need to maintain the same amount of nutrients, if not increase them. Taste and smell can also decrease as you age, so to counterbalance that you need more flavourful food or pleasant smelling food to increase your appetite.

Changes in your diet for optimum nutrients

If you aren’t getting enough vitamins from your food, it may be worth talking to your doctor about adding specific supplements into your diet, to help you get to the levels you need. However, never substitute supplements for food, they should only be used to assist. Eating nutrient-rich foods could include vegetables and fruits, beans, lentils, nuts and seeds, low-fat dairy, and lean meat. These types of foods are rich in vitamins, minerals, proteins, carbohydrates and fats that are vital to an ageing body. Fibre is another essential for older people in maintaining a healthy digestive system, which is also beneficial to good cholesterol levels. Minimising salt intake and reducing processed food is also important. Junk food generally has a lot of calories but no nutritional value. Keeping hydrated is also very important and vital to a healthy body. The best option for reaching optimum nutrition goals is to create an action plan for healthy eating. Consult your doctor or dietitian to if you need help with this.

Nutrition

Poor nutrition can result in weight loss or weight gain, and impact the security of your immune system making the likelihood of catching illnesses, like the flu, more common.

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Understanding and managing incontinence With one in four Australians experiencing bladder and/ or bowel control problems, incontinence is nothing to be ashamed of. Common problems include leakage from the bladder and/or bowel, urgency, waking frequently at night to pass urine, and constipation. Whilst incontinence affects people of all ages and genders, it is more common in women, with studies showing 80% of people with urinary incontinence are women, and problems become more common as you age. The good news about incontinence is that, in most cases, it can be either cured or better managed so it doesn’t disrupt your everyday life.

Incontinence

What is incontinence?

There are two types of incontinence:

rinary incontinence, which can appear in different levels of severity, U for instance, it could involve ‘leaking’ when you laugh, sneeze, or cough, or it could mean complete loss of control over your bladder aecal incontinence, referring to bowel leakage or involuntary bowel F movements but may also include excessive wind or straining.

If you have either, you should talk to your doctor for professional advice on how to manage the condition. While incontinence can appear at any stage of your life, the risk of developing incontinence is more increased in older people. Generally, incontinence is linked to other health conditions, such as dementia, diabetes, heart conditions, or prostate problems.

Create good habits

It’s important to keep good bladder and bowel habits to reduce the risk of incontinence. The Continence Foundation of Australia recommends making changes to your diet and lifestyle that can make all the difference in managing your incontinence. Drink six to eight glasses of fluid a day, as shying away from drinking to try to stop bladder control issues can actually exacerbate the problem. Make sure there’s enough fiber in your diet and limit tea, coffee and alcohol. Take your time to empty your bladder properly, don’t strain or go to the toilet ‘just in case’. Incorporating exercise in your daily routine can have a good effect on your bowel movements and strengthen your pelvic floor. The pelvic floor muscles support the bladder and bowel and play an important role in bladder and bowel control.

Where to get help?

If you’re experiencing bladder or bowel control issues it’s important to have a continence assessment to rule out any underlying medical

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They can provide information and advice, connect you to a wide range of professionals who can help with continence management and help you understand what different continence aids and subsidies may be available to you.

Products for incontinence

There are a lot of products available these days that can help with managing your incontinence, no matter the severity. These products include disposable or reusable pads and pants, mattress and chair protectors, catheters, and more. Most of these incontinence aids can be found in supermarkets and pharmacies for purchase. If you need extra assistance, you can engage the help of a continence nurse advisor, who can discuss your needs and help you find products that will best manage your incontinence. If you receive support through the Commonwealth Home Support Programme (CHSP), you can access continence advisory services, or if you have a Home Care Package (HCP), you may be able to receive funding from the Government for incontinence aids.

Incontinence

problems. Speak to your GP or call the National Continence Helpline on 1800 330 066 for more information.

Additionally, the Government’s Continence Aids Payment Scheme (CAPS) is available to people with permanent or severe incontinence. You cannot access CAPS if you receive a Home Care Package. Visit the Department of Health website health.gov.au for more information.

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Regional Assessment Service (RAS)

To access basic Government funded in home support under the Commonwealth Home Support Programme (CHSP) you need to be assessed by a RAS. The aim of the RAS is to ensure the services respond to you and your carers’ needs and support you in retaining or regaining skills that enable you to continue living independently in the community.

What services does RAS provide?

The RAS helps to identify you and your carers’ needs for support and your goals for greater independence and wellbeing. It provides in home, face to face assessments of new and existing clients/carers. RAS allows assessments to be conducted independently from service provision and ensures assessors consider the full range of options when responding to you and your carers’ needs and goals. Some of these needs may include assistive technology, therapeutic interventions, community care services or other support organisations. They liaise with other service providers, GPs/specialists and community support networks, and communication is made to make sure desired outcomes are achieved. RAS plans and coordinates exit and transfer to other appropriate service systems including Home Care Packages and/or residential care if required. The service also provides care coordination if you have multiple providers or more complex needs.

How the assessment works

An assessor from your local RAS will visit you for the assessment. They will ask you questions about your personal situation, health, and if you’re already receiving some support. The RAS assessment is a free service. You might like to have some support, a partner, relative or friend, present during the assessment. An interpreter can also be arranged. Together with the assessor you will work out a Home Support Plan detailing your needs and goals, and what services are needed to achieve those.

Referrals

The RAS team ensures your diverse needs are addressed through appropriate assessment, or can identify the need for other relevant assessments. After an assessment has been completed you should be given a referral code which you need to access services. Alternatively, RAS can make a referral to a CHSP provider following a discussion about the availability of appropriate services and a discussion with you about your preferences. Find out more about CHSP on page 16 or call My Aged Care on 1800 200 422 to request a RAS assessment.

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Aged Care Assessment Team (ACAT)

This may be a Home Care Package (see page 22) provided to you in your own home or residential care in an aged care home (see page 53). The ACAT is staffed by doctors, nurses, social workers, occupational therapists, and other health professionals.

How the assessment works

A member of your local ACAT will visit you in your home or in hospital to assess your needs. You will be asked a series of questions to work out how much and what sort of help you require with daily and personal activities, to determine the best care option for your situation. With your approval, the ACAT will also contact your local doctor to gain more information on your medical history to assist with the assessment process. There is no charge for the assessment as the ACAT is Government funded. Carers, relatives or close friends are encouraged to be involved in the discussion. The ACAT will discuss the result of its assessment with you and the options that would be most suitable and what is available in your area. If there is no package of the assessed level immediately available, you may be offered a package at a lower level or CHSP services to help you while you wait. While an ACAT cannot make recommendations about individual homes or community services, they can provide you with information to assist you to make decisions. If you are of non-English speaking background and require an interpreter, please advise the ACAT when making your appointment.

Referral code

If the ACAT considers you eligible for services, you will be given a referral code. The service provider of your choice will need this referral code to access your client record on My Aged Care and manage the referral. Make sure you ask for the referral code if you haven’t been given one.

Not satisfied with the ACAT?

If you have a complaint or are not satisfied with the assessment or recommendations, you should advise the person in charge of the ACAT. If you cannot reach an agreement, you can appeal the decision. You will be sent a letter by the ACAT explaining how you, or someone acting on your behalf, can appeal. Call My Aged Care on 1800 200 422 if you would like to organise an ACAT assessment.

Aged Care Assessment Team (ACAT)

If you are no longer able to manage at home without basic assistance, the ACAT helps you, and your carers, determine what kind of care will best meet your needs.

AGED CARE GUIDE

Residential Care flow chart Government subsidised home

self-funded aged care home

If your situation is urgent then the ACAT will assess you as quickly as possible

Your family or carer

At anytime! You can find someone to help you:

OR You

Remember it takes anything from a few weeks up to more than a few months to find the care home that suits you

Placement consultant

Case manager, advisor or placement consultant

Aged care advisor Social worker Case manager Hospital discharge planner

Contact My Aged Care 1800 200 422

ACAT

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

These professionals know the system really well and their help can make your search much easier. Other useful people: Financial advisor Health fund

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Aged care homes If you are unable to continue living independently at home, you may choose to move into an aged care home. The Australian Government regulates and funds the provision of much of the aged care in Australia. ‘Aged care home’ is the term most commonly used, but you may also find this type of accommodation referred to as nursing home, aged care facility, residential aged care, or high and low care facility. All of these terms can be used interchangeably to describe the same type of living arrangement. Entry into a Government funded aged care home requires approval by an Aged Care Assessment Team (ACAT).

Where do I start?

If you, or someone close to you, feel you are in need of some form of residential care, you can speak with your doctor, who can make initial contact with My Aged Care. You can also contact My Aged Care direct or a representative, like a family member or friend, can do this on your behalf. Call 1800 200 422 to organise an ACAT assessment. See page 49 for information about ACATs.

The next step

After being approved by an ACAT for Government funded residential care, you may begin looking for your future home. You can do this yourself or you can hire a placement consultant who can make the job much easier for you. It is important to know and understand the types of homes available in your area as this may affect the cost and services you receive. It is also recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will enable you to gauge the feel and culture of the home.

Homes and their services

Aged care homes provide accommodation ranging from single rooms with ensuites to rooms with shared bathroom facilities. They must provide specified care and services to all residents at no additional cost. Services that must be provided at no additional charge for all residents who need them, irrespective of their level of care needs, include: basic accommodation related services such as beds, mattresses, linen, bedside lockers and chairs general laundry and cleaning services

maintenance of buildings and grounds utilities such as electricity and water

the provision of staff continuously on call to provide emergency assistance

Aged care homes

There are also non Government funded aged care homes which are called supported or assisted living complexes. These do not require ACAT or Government approval.

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assistance with personal care such as bathing, going to the toilet, eating and dressing assistance with mobility and communication assistance in obtaining specialised therapy services, or a health practitioner service meals, including special diets toiletry goods such as towels, washers, soap and toilet paper support for people with cognitive impairment like dementia social and recreational activities rehabilitation support Additional services as appropriate to individual care needs where a fee may apply include: goods to assist with toileting and continence aids

Aged care homes

therapy services such as speech therapy, podiatry, occupational, recreational and physiotherapy registered nurses to assess, plan and manage care, including complex pain or wound management, palliative care program, special feeding, dialysis and oxygen therapy For people with dementia, it is important to ask a home whether it offers separate or secure dementia specific units or wings. Some nursing homes may have a secure garden area specifically designed for people with dementia, which is generally attached to the secure dementia unit. There are homes that cater to a specific cultural and linguistic group or may offer culturally appropriate services. See pages 179 –182 for a list of culturally appropriate care homes and services g.

Pets can help lessen feelings of loneliness and isolation, and some homes are happy to accommodate you and your pet. Some nursing homes even have live-in pets. You’ll find these C listed in the directory section of this guide, starting on page 131.

Accreditation and certification

All Government funded care homes must meet required accreditation standards and demonstrate continuous improvement with regard to the quality of care and services provided to residents. The standards that must be met cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement, and safety and security. The Aged Care Quality and Safety Commission is responsible for the review of aged care homes. It monitors residential aged care services to ensure their compliance with the accreditation standards. You can ask the provider for the accreditation status of the home or access reports and find information about the process on the Commission’s website – agedcarequality.gov.au .

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New quality standards

The Aged Care Quality Standards were introduced in 2019 as a new measure of quality in aged care. The eight new standards have a much stronger focus on consumers to help them make informed decisions about aged care services. It gives consumers confidence that aged care providers will work in partnership with them and their families to deliver care that supports their health, wellbeing and quality of life. The new Quality Standards include the following focus areas: Consumer dignity and choice Ongoing assessment and planning with consumers Personal care and clinical care Services and supports for daily living

Aged care homes

Organisation’s service environment Feedback and complaints Human resources Organisational governance Each of the standards looks at three key aspects: What is the outcome for the consumer What are the expectations of the organisation What are the organisational requirements to show that the standard has been met The new standards revolve around consumers, their families and the staff providing care. This partnership between the provider and consumer needs to work in order for the eight areas to succeed. All Government funded aged care homes and home care services are measured against the new standards, and organisations must be able to provide evidence of their compliance and performance with the Quality Standards.

Charter of Rights

Supporting the Aged Care Quality Standards is a single Charter of Aged Care Rights, protecting the rights of consumers receiving aged care services and their right to be properly looked after, treated well and given high quality care and services. All aged care providers have to provide a personally signed copy of the Charter of Rights to every one of their residents or care recipients. The Charter covers 14 fundamental protections stating all older Australians receiving any type of Government funded aged care supports have the right to: 1. S afe and high quality care and services; 2. b e treated with dignity and respect; 3. h ave your identity, culture and diversity valued and supported;

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4. live without abuse and neglect; 5. be informed about your care and services in a way you understand;

Aged care homes

ccess all information about yourself, including information about 6. a your rights, care and services; 7. h ave control over and make choice about your care and personal and social life, including where the choices involve personal risk; 8. h ave control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions; 9. your independence; 10. be listened to and understood; 11. h ave a person of your choice, including an aged care advocate, support you or speak on your behalf; 12. complain free from reprisal and to have your complaints dealt with fairly and promptly; 13. personal privacy and to have your personal information protected; xercise your rights without it adversely affecting the way you 14. e are treated. You or your representative will be asked to sign the Charter, to acknowledge that your provider has given you information about your rights in relation to the aged care service, information about your rights under the Charter, and a copy of the Charter signed by your provider. As a consumer, you have the option of signing the Charter of Aged Care Rights, however, even if you choose not to sign the document you can still receive care and services. Find out more on agedcarequality.gov.au or call the Aged Care Quality and Safety Commission on 1800 951 822.

Complaints

If you have concerns or are unhappy about the standard of care you are receiving, you or your representatives are strongly encouraged to firstly take all complaints to the facility management for resolution. It’s always best to address concerns rather than leaving it to escalate. If you don’t feel comfortable to deal with it yourself, you can ask an advocacy service to help you. If the matter is not resolved, you can then make complaints to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au . Anyone can make a complaint about anything that may constitute a breach of the service provider’s responsibilities to past or present residents.

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Costs for residential care Aged care homes charge a range of fees to cover the cost of care, accommodation and living expenses, and these can vary enormously between facilities, and from resident to resident. Understanding the rules and seeking specialist advice from an aged care financial advisor to minimise costs is recommended. See page 108 for more information on financial advice. Both your income and financial assets affect your entitlements. The income and asset tests have been combined, to ensure a consistent fees policy.

Aged care costs

This will address the issue of asset rich, income poor residents paying for all of their accommodation and nothing for care, and the income rich, asset poor residents paying for their care but not for accommodation. The cost of care is divided into two parts – daily care fees and accommodation payments:

Basic Daily Fees

As a resident in an aged care home you are asked to pay a daily fee as a contribution towards the cost of care and living expenses, such as meals and refreshments, cleaning, laundry, heating and cooling, as well as social activities. In addition, the daily fee contributes to the costs for personal care, including assistance with daily living such as bathing, dressing and toileting, assistance with mobility aids, therapy, and certain medical and pharmaceutical services. The maximum Basic Daily Fee for all permanent residents who enter an aged care home is 85 percent of the maximum base rate of the Age Pension for a single person. This is the same amount you will be charged if you’re staying in a nursing home for a temporary stay as a respite resident. It is adjusted each March and September at the same time as the Age Pension. As of 20 March 2021, the maximum Basic Daily Fee is $52.71 per day for all full pensioners and some part pensioners. Depending on your income and level of care, you may also be asked to pay an income tested fee as part of the daily fees. However, this does not apply to respite residents. If you do receive income other than your pension, you will be assessed by Centrelink, or Veterans’ Affairs if you are a veteran, to determine how much extra you can be asked to pay as an income tested fee.

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We embrace your individuality and work with you and your family to help you get the right care and support you need. To find your nearest Bupa Aged Care home visit bupa.com.au/aged-care or call 1800 718 357 The ability to admit new residents is dependent on availability and the specific circumstances and facilities of each Bupa Aged Care home.

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Basic Daily Fees – prior to 20 March 2008

If you were a permanent resident in an aged care home, prior to 20 March 2008 (including residents on leave), you will continue to be subject to the pre 20 March 2008 rules governing the Basic Daily Fee unless you are discharged from permanent aged care for a continuous 28 days.

How much will I pay?

If you can afford to, you will pay a basic fee of up to 85 percent of the maximum base rate of the Age Pension, for a single person, a means tested (your income and assets combined) contribution to your accommodation, and a means tested contribution to your care. The maximum means tested contribution will be allocated toward your accommodation payment until the full cost is paid and then toward your care fee.

Aged care costs

The family home will continue to be exempt from the aged care assets test if occupied by a spouse or other protected person. No one will need to pay a care fee greater than the cost of their care. In addition, an annual cap of $28,338.71 will apply to your means tested contribution to your care costs, together with a lifetime cap of $68,012.98 for means tested care fees (Rates as at 20 March 2021). Any income tested contributions you may have made as recipient of Home Care Packages will be taken into account in calculating lifetime care expenditure. The treatment of the family home will not change from the current arrangements, for example if it is occupied by a spouse or protected person. Even when the value of your former home is included as an assessable asset, its value will be capped at $173,075.20 (March 2021 prices). It is only counted in determining your ability to pay for your accommodation.

Accommodation payments

Accommodation payments are different from daily care fees. They are used by the aged care home as capital funding to improve the quality of the buildings and services they provide. Not everyone pays an accommodation payment. It depends on the value of your assets and income at the time of entry into care. If you have more than $51,000 in assets and income, you can be asked to pay an accommodation payment, but you must be left with at least $51,000 in assets after your payment (Rates as at 20 March 2021).

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Choose how you pay When moving into an aged care home, if you have the capacity to contribute to the cost of your accommodation, you can now choose how you pay for it. You have a choice of three options, however, if you start with one option and change your mind, you have up to 28 days from the date you move into the care home to decide how you wish to pay.

Payment Option 1: Refundable Accommodation Deposit (RAD)

This is a single payment made to the care home and works similar to an interest-free loan.

Payment Option 2: Daily Accommodation Payment (DAP)

In this option, you pay a periodic payment (usually on a monthly basis) for your accommodation; it is calculated based on the daily rate of the RAD. To calculate the daily payment equivalent of the refundable deposit, the RAD is multiplied by the Maximum Permissible Interest Rate (MPIR) and divided by 365 days. The MPIR is set by the Government and is updated every three months – as of 1 April 2021, it is 4.01 percent. The daily payment amount must be equivalent to the refundable deposit amount and is the maximum you can be charged per day for the room. These periodical payments are not refunded when you leave the home.

Payment Option 3: Combination payment of RAD and DAP

If you wish you can also choose to pay a combination of both a RAD and a DAP. For example, let’s assume the RAD is $400,000 but you want to only pay half of a deposit ($200,000) and the other as a DAP. Use this formula to calculate the DAP: (Balance of price x MPIR) / 365 = ($400,000 - $200,000) x 4.01% / 365 = $21.97 per day (MPIR from 1 April 2021). Or use our easy to use fee estimator calculator on agedcareguide.com.au/nursing-home-fee-estimator . For further information, call My Aged Care on 1800 200 422 or Centrelink on 13 23 00, or discuss with a placement consultant or financial advisor. Disclaimer - This information is a summary of the main provisions relating to aged care costs and while care has been taken to ensure that it is current on date of publication, it should not be taken as an authoritative source. Please phone 1800 200 422 for more complete, up-to-date information.

RAD and DAP

The balance of the deposit is guaranteed to be refunded when you leave the home, but only after any amounts which have been used to pay for agreed services have been deducted.

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Applying to aged care homes As soon as you have been approved by an Aged Care Assessment Team (ACAT) for Government funded residential care, you can begin looking for your future home. You can do this yourself or you can hire a placement consultant to do this for you. When searching for nursing homes, decide what features are important to you. Are you looking for an extra service facility, a specific cultural environment or a facility with pets? It is important to know and understand the types of homes that are available in your area because this may affect the cost and services you receive. It is recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will allow you to get a feel for the culture of the home and its surroundings. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to move into. When you have narrowed down which homes would suit your needs and wants, it is best to apply to a number of homes to increase your chances of finding a place quickly.

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Waiting for residential care

Some aged care homes may have waiting lists and the length of these varies between homes. If your situation is urgent, please inform the staff at the home. Generally, bed places are offered to people on the wait list who have a health priority or have been waiting for a place and have risen to the top of the waiting list. You can be on as many waiting lists for facilities as you would like, but once you accept a vacancy offer, you will be removed from all other nursing home waiting lists. If you require a bed urgently, you may not have as much choice with the facility you move into. You may have to accept the first offer that is made to you, no matter if it is your first facility choice or not. Aged care homes cannot predict or know when a vacancy will occur, so it is important to keep in regular contact with the aged care homes to ensure they are aware you are still interested in admission to their home. If you’ve engaged the services of a placement consultant they will monitor vacancies for you.

Waiting lists

Nursing homes don’t always have bed vacancies available, it is likely that you will have to wait for a period of time for a bed to be made available.

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It is ideal to plan ahead and take the time to choose the facilities that you want to live in. This means no matter who offers you a bed first, you will be satisfied with the placement.

What happens when a vacancy occurs?

Waiting lists

The person in charge at the aged care home will either ring you, your carer or family directly, or phone the social worker if you are in hospital, to let you know they have a spot available for you. You may be asked to make a decision within hours because there are usually other people also waiting. You, or the relevant hospital worker, will need to arrange for your transfer to the home as soon as is practicable. If you are unable to move into a home straight away, you will be given seven days after you have agreed to accept the place to move in. This is called pre-entry leave. From the date of acceptance you may be charged for your care and be eligible to receive financial assistance from the Government. Once your placement has been confirmed, you will be provided with two or three important documents which will address all the information and details you need to know, such as the Resident Agreement, the Accommodation Agreement, or an Extra Services Agreement. It is not acceptable to be charged any fees, or be expected to make any donation, before you formally accept a place in an aged care home.

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Deciding on a home There are a number of things to consider when deciding which aged care home will best suit your needs. Deciding to move into a home can be a really big decision, so you want to make sure you choose a nursing home that not only suits your needs, but also feels like home. Making a list of your personal preferences and requirements can make it easier to shortlist aged care facilities. This list could include the care you require and lifestyle options. One of the best ways to gauge the environment and atmosphere of a nursing home is by visiting it. Contact the home you are considering to organise a tour of the facility. By visiting the facility, you will be able to assess whether the nursing home meets your needs and if it is a place you would be happy to live. Any questions you have can be answered by your tour guide. Additionally, you can have a talk with the site manager to understand how the aged care facility runs and have all your questions answered. The following is a brief checklist of areas you should consider before deciding to move in: Is the home clean, fresh and in good repair?

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re the staff warm and friendly? You want to be able to feel at ease A and comfortable in communicating with the staff. ow many staff work at the home and what is the night time ratio H of staff to residents? Is the home secure, particularly at night? Are there keypad locks on the doors or are CCTV cameras installed? oes the home have the provision for you to age in place and D remain as your care needs increase? Do they offer single rooms with ensuite? I f you are looking to move into a home with your spouse, is this provision available?

Deciding on a home

Are clothes laundered on or off site? oes the room have access to a private phone line, internet D connection or NBN, or pay TV? re the floor coverings clean and fresh, or is there an odour A throughout the home? I s the room temperature comfortable for you, and are you able to control your own room temperature? hat personal items and furnishings can you bring into the home, W and what provisions are there for storage of personal items? I nspect the kitchen if possible, and find out if meals are cooked on site or are delivered. Are the meals flexible and will they meet your special requirements? re there spaces for you to meet with family and friends and to A celebrate special events? I f you like pets, find out if the home is pet friendly and whether they have pets at the home or a visiting pet program. Be sure to enquire about the range of activities available and entertainment programs. These are vital for your ongoing wellbeing. Any additional services or amenities that are provided by aged care homes can really enhance your experience living in a facility. Beneficial services and amenities could include: Outdoor areas or gardens, if relevant, check whether they are secure A hairdressing salon or day spa An on site café A chapel or provision for church services Gymnasium Allied health services It is important to have all your queries answered, as it can really help you gauge whether a facility is the right fit for you.

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Residential Care Retirement Living Community Care 1800 899 300

Where you’ll find us Residential Care

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Caloundra, Drewvale,

Brisbane, Edens Landing,

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Edens Landing, Holland

Noosaville, Holland Park.

Caloundra.

Park, Murgon, Nanango, Raceview, Taroom.

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Retirement Villages, Home Care Aged Care Centres.

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Every day in our retirement villages, aged care centres and in our customers’ homes, real relationships are being formed with the help of IRT. We proudly support seniors to live their best life. Retirement Villages

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Moving into a home The process of moving in is often referred to as the ‘admission process’ and starts with an initial introduction, orientation and assessment. During the assessment a staff member will gather information including medical conditions, family history, food preferences, social and recreational likes and dislikes, and interests. This information will be used to create a care plan. The care plan is updated regularly and you can request to see a copy at any time.

Family members and carers are welcome to assist in identifying social and care needs.

What can you bring with you?

Your aged care home will already have most of the furniture and furnishings, such as beds, chairs, wardrobe, curtains, and floor coverings, so it may be helpful to directly ask the home what you can bring with you. Below you’ll find an overview of some of the main things to consider when moving in.

Personal items

Having personal belongings around you may help you to feel at home in your new environment. Some people may like to bring family photographs, their favourite films, books, music, or other treasured items.

Clothing

It is important to ensure that personal clothing is properly labelled. Most nursing homes will launder your clothing either on site or through a laundry service. Bring enough clothing to allow for items being washed as it might take a couple of days before clean laundry is returned to you. Because of the large volume of washing, nursing home laundries often use commercial washing and drying machines so make sure your clothes are machine washable and labelled with your full name.

Continence aids

Residents with higher level care needs, who require products for the management of incontinence, will have these provided by the aged care home. Other residents may be required to purchase these items.

Radios, TVs, computers, digital clocks

Residents can bring with them their preferred electrical and electronic items. Each item will be checked, tested and tagged by the home prior to use.

Moving into a home

The care plan will be an overview of your care needs, wishes, and outcomes you want to achieve while living in the facility.

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Furniture

It is quite common to have space available for some items like a favourite chair, small table, dresser and bedside light, but it’s best to check with the aged care home what and how many items you can bring.

Medication

It is important that you bring all prescription medication you’re currently taking with you on admission. Care staff will manage and administer the medication to ensure safe and quality use of your medicines. Topical creams, herbal remedies, vitamins, and elixirs, which are non‑prescription items, should be declared to the staff.

Moving into a home

Toiletries

The aged care home supplies the basic necessities such as toothpaste, soap and toilet tissue. Specific items or particular brands need to be purchased at your own expense.

Mobility and wheelchairs

Wheelchairs, scooters, walking frames, and other mobility aids will be assessed to ensure that these are appropriate to your current situation. The maintenance and upkeep of scooters and wheelchairs is your responsibility.

Making the transition

Once you have been offered a place in an aged care home, it is also important to organise your medical and financial matters, and who you will need to tell about your move. If you have not done so already, this is a good time to talk to your loved ones about your wishes for your future medical care. Writing your wishes in a letter or statement can help guide health professionals and those close to you if you become seriously ill or injured and are unable to make decisions about your own care. This is called an Advance Care Directive and it should include clear and specific details about treatments you would accept or refuse. Keep your Advance Care Directive in a place that is easily accessible and share the document with your doctor and loved ones. Conversations with family and close friends about your personal and medical wishes, if you lose capacity, should be happening as early as possible.

Who should you tell about your move?

It is recommended that you tell your family, carer, friends, neighbours, community centre or Council, and any health professionals, such as your doctor or pharmacist, that you’re leaving your home to enter an aged care home. If you need to change doctors, you can ask to have your medical history sent to your new doctor. It is also a good idea to keep track of any health professionals you see and make a note of your current medical treatments and medication so you can discuss this with your new aged care home as part of your care plan.

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Daily living in a nursing home

If you are thinking about moving into a nursing home you’re likely to experience a massive range of emotions, varying from relief and excitement to uncertainty and apprehension. Living in a nursing home will be different and it may take a while for you to settle into your new life. Generally life in a nursing home will be easier for you, and many residents have reported they actually enjoy an enhanced quality of life and improved social life.

It’s your home

While areas such as the dining room and lounge are communal, your room is your own. Nursing homes positively encourage you to bring personal items for your room, such as pictures, photos, ornaments, furniture throws and smaller pieces of furniture.

Daily living

Moving house is often stressful and it may take time to settle into your new environment. Here’s what you can expect from life in a nursing home.

Find out prior to moving what extra personal belongings you can bring so you can still enjoy the things which have meaning to you.

Supportive aged care @ Cooinda and Gannet House A comfortable home for your loved one. • Two registered nurses on site • Physiotherapy, speech and occupational therapy, social work, dietetics and other great supports • Fun activities seven days a week • Easy access to amenities and shops • Hair dressing services onsite • Assistance with transport, meals and social activities • Located at Kippa Ring and Brighton To refer your patient and/or family member please email AgedCareWaitingList@health.qld.gov.au For further information or referral advice please call Cooinda House on (07) 3897 6250 or Gannet House (07) 3631 7495

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Social aspects and routines

Chances are, you’ve moved from living in a house on your own or with a partner, so you’ll need to get used to a few more people being around. However, the choice is yours as to how social you want to be. You can choose to be social in the communal areas and spend time with other residents or simply find a quiet corner or remain in your room to enjoy your own company. Nursing home staff are generally friendly and outgoing, and they will respect your need for privacy. Many nursing homes have strong links to the local community. You can choose to get involved with activities such as meeting local school children or other people from other groups. As well as adjusting to new people, there may be some changes to your daily routines, such as slightly different meal and shower times.

Daily living

Multiple activities

Nursing homes offer many social aspects and multiple activities such as exercise classes, religious services/classes, bingo, arts and craft, concerts and outings. It doesn’t mean you have to take part, you still decide what you want to do. You can continue to enjoy your usual activities outside the nursing home, such as attending any regular classes or meeting friends in your favourite coffee shop. The choice of how you spend your time is yours.

Partners and pets

Some homes offer rooms for couples in the form of adjoining rooms, double rooms, or even a single unit for couples. This means couples can continue living together even if they have different care and support needs. While most homes do not allow residents to have their personal pets, many homes now have ‘live-in’ animals such as cats, rabbits, dogs and birds. Some nursing homes also arrange for a variety of animals to visit regularly.

Family and friends

Your family and friends are always encouraged to visit and many nursing homes also have special areas available for private functions. This means you can still hold special events for family and friends in your nursing home.

Going on a holiday

When you live in an aged care home you can still go on a holiday. You can leave the aged care home for up to 52 nights in a financial year. This is called ‘social leave’. The Government will continue to pay subsidies on your behalf to the aged care home and you still have to pay your daily fees and income tested fees. If you are away for longer than 52 nights, the Government will stop paying subsidies and you may be asked to pay any owing amounts to the aged care home. The 52 night rule can not be extended.

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Around-the-clock care is just around the corner At St Luke’s Green, we’re honoured to have the chance to enrich the lives of the people living in our integrated retirement living and boutique aged care village. It’s a responsibility we love, and will never take for granted. Care and support in our boutique aged care home draws on all the comforts of feeling at home, surrounded by the places you know and love. You’ll have every level of assistance and care you need, and a Registered Nurse onsite 24 hours a day. Brisbane’s best hospitals are right on your doorstep, along with beautiful living areas, a landscaped village green and your choice of social get-togethers to enjoy each day. So you see, you won’t just feel at home at St Luke’s Green – you’re part of the family.

43 Taylor Street, Woolloongabba 3129 9075 stlukesgreen.com.au

W E L C O M E TO A G E D C A R E F RO M T H E H E A RT W E L C O M E TO A G E D C A R E F RO M T H E H E A RT CARE FROM THE HEART:

When you set foot inside Nazareth House, you enter a unique world of warmth and belonging. At Nazareth Care, we have been providing residential and aged care for over a hundred years. Driven by the mission of the Sisters of Nazareth, we understand the needs of the elderly: to be respected, treated with dignity and cared for with comfort and love. To us, care is more than just a job: it’s a vocation. Our sisters live on-site at Nazareth House and, with our broader team, provide dedicated support for our residents and their families. We endeavour to achieve consistency or care with the same nurse and carer looking after each resident as this improves their emotional wellbeing.

Please feelfree freetoto call Please feel call and arrange a tour. and arrange a tour.

• Individual care plan, unique to the needs of each perso CARE FROM THE HEART:

• Individual care plan, unique to the needs each person • Clinical, social, emotional & of spiritual support provid • Clinical, social, emotional & spiritual support provided

• Mass held daily & regular services for other denomina

• Mass held daily & regular services for other denominations

• Dedicated dementia unit at all of our Australian Hou

• Dedicated dementia unit at all of our Australian Houses

• Our sisters are always available to provide palliative c

• Our sisters are always available to provide palliative care

• Respite care available

Nazareth House Wynnum Nazareth House Wynnum 272 Wynnum North Road, Wynnum North QLD 4178. Phone: 07 3393 551107 3393 5511 272 Wynnum North Road, Wynnum North QLD 4178. Phone:

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Resident Agreement The Resident Agreement is a legal agreement between you and your aged care home. Before you move in, an aged care home will give you a Resident Agreement to sign, which may cover things like the services you will receive, the fees to be paid and the rights and responsibilities you have as a resident of the home. Your Resident Agreement should include the following: the policies and practices used to set your fees and charges; the level of daily fee you’ll be asked to pay; ny circumstances where you might be asked to leave and how the a aged care home will help you find somewhere more appropriate; our rights and responsibilities as a resident in your new aged y care home; your aged care home’s responsibilities to you as a resident; ow the aged care home will deal with any complaints you, your h carer, friends or family may make; and ny other matters agreed between you and the aged care home’s a manager, within the requirements of the Aged Care Act 1997. The Resident Agreement should be provided to you before or soon after you move into the aged care home.

When do I sign?

If you choose to enter into a Resident Agreement, you don’t have to sign it at the time it is offered. You may want to take time to ask your friends, family, carer, financial advisor or legal practitioner for help to go through the agreement, although you don’t have to. While there is no time limit for signing the Resident Agreement, it is in your best interest to finalise the Resident Agreement as soon as you can, as it covers your rights and responsibilities. You don’t have to physically sign the document, you can provide a verbal confirmation that you agree to the Resident Agreement. Your provider will need to record their interactions with you and your verbal agreement to the Resident Agreement as part of their record keeping responsibilities.

Can I withdraw from the Resident Agreement?

Should you change your mind, you can withdraw from the Resident Agreement within 14 days of signing. Your provider should make you aware that there is a 14 day cooling period before you sign the Resident Agreement, and it should also be in writing in the document you sign.

Resident Agreement

any extra services you’ve agreed to receive and their costs;

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Resident Agreement

If you want to withdraw from the agreement, you will need to let your aged care home know, in writing, straight away. You will still need to pay your care fees and charges for care you’ve received during the 14 days. If you’ve made any other payments to your provider during that time, you are entitled to a refund. Changes can only be made to the agreement if both you and your aged care home agree.

What if I need help understanding the agreements?

Since the Resident Agreement is a legally binding document, it’s important you understand everything in the document before you sign it. If you have any questions, you should ask your new aged care home. It’s their responsibility to make sure the agreements offered to you are clear. You can also ask your family, friends, carer or a legal practitioner to help you understand the terms of your agreements. The proposed agreements may not automatically include all the things that you think are important, so it is a good idea to check. If you’re having language difficulties because the agreements aren’t written in your preferred language, you can contact the Australian Government Translating and Interpreting Service (TIS) on 13 14 50. If you understand your agreement and want to sign it, but are physically unable to, you can ask someone with the legal authority to sign on your behalf, such as someone who holds Power of Attorney for you.

Rights and responsibilities

Your rights and responsibilities will be the same as those of every other resident. To make sure your rights and responsibilities are protected, there is legislation that all aged care homes funded by the Government must follow. The Charter of Residents’ Rights and Responsibilities will be displayed in your aged care home, or you can ask your home for a copy when they offer you your Resident Agreement.

HOLISTIC CARE THAT’S ALL ABOUT YOU Our purpose is to promote a unique experience of choice, lifestyle and belonging for all people as they age. 1300 111 227 agedcare.salvos.org.au Residential Aged Care | Retirement Living Home & Community Care | Respite and Day Care

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Aged care checklist When trying to decide which aged care home or service best suits your needs, a checklist is an excellent evaluation method.

You may want to consider a short-term respite stay at the home. That way you can experience what it is like to live in the facility before you make the final decision as to whether it is a place you would like to move into permanently. Below are a number of questions to ask the provider when assessing the suitability of an aged care home, supported living facility or other service, to assist you in making your decision.

The provider

Is the provider for-profit or not-for-profit, church or charity based? o the owners/directors of the company have a health and/or D aged care background?

hen was the last time a complaint was made to the provider, what W about, and how was it dealt with?

re residents and their families encouraged to have input into services A offered and the quality of care?

The facility

oes the home look and smell fresh and clean, and is it in D good repair? Are the carpets and floor coverings clean? Is the inside temperature comfortable?

Does the home meet safety regulations?

Is there good and clear signage throughout the facility? Are there secure and interesting outdoor areas?

re there spaces and activities to support people living with special A needs, such as dementia? Do the residents appear clean and neat?

Can you stay in the facility if your needs change?

The staff

Are the staff friendly and welcoming?

Does the staff provide clear answers to your questions?

What is the mood of interaction between staff and residents?

o staff look like they take their time with residents to give them D personal attention?

hat is the ratio of nurses/care workers to residents on weekdays, W weekends, and at night-time?

Aged care checklist

Take note of your first impressions when you first call the nursing home or service. Are staff friendly and accommodating to answering your questions? When considering a nursing home, ask to tour the facility and speak to people already living in the care home. You may know someone who lives there or has a loved one at the facility. Ask them about their experience.

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Aged care checklist

The room

Is it a single or shared room?

I s the room you’re shown the actual room you’ll be moving into or is it for display only? Does the room have an ensuite or are the bathrooms shared? Are there provisions for married couples? How is the room allocation determined?

I s there access to a private phone line, internet connection, or pay TV? How is the heating/cooling controlled?

What personal effects and furnishings can you bring to the home? Are there provisions for safe storage of personal items?

re there easily accessible alarm buttons in the room and A how many?

re staff respecting resident’s privacy – do they knock before A entering a resident’s room?

Day to day living

re there areas for families and friends to meet and celebrate A special events? Can family and friends take part in activities? Are meals cooked on site or delivered?

Are menus flexible and able to meet special requirements?

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Are there activities that include cultural and spiritual preferences? re there any activities organised together with the A local community? What special events are celebrated?

Does the facility have pets on site or offer a pet visitation program?

Health and personal care

I s there a GP on site or can you continue to see a Physician of your choice?

How do staff administer and monitor resident’s medicine intake? How are medical emergencies handled?

hat other services, such as speech therapy and occupational W therapy, are available on site? Is there a dietitian or nutritionist part of the care team? Does the facility have a wellness program?

How does the facility deal with end-of-life/palliative care? Are any provisions, such as continence pads, rationed?

Financial

What are my payment options?

What is the breakdown of the payable fees?

Can you negotiate on the fees and how they are paid?

Aged care checklist

hat types of individual and group activities are offered and W how often?

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Frequently asked questions about moving into an aged care home . . . Making the transition to residential aged care can be daunting and a life‑changing experience.

Frequently asked questions

It’s important you make the move confidently and know what to expect. Here we answer a few common questions about moving into an aged care facility.

How will I know when it’s time to move into a nursing home?

Making the decision to move into a nursing home comes at different times and for a variety of different reasons, all depending on the person, their care needs, their support network, or financial status. Common reasons for making the move from home to a nursing home can be: nsuitable personal care in your own home – this can mean that U you require higher personal care support than you are able to access at home through either home care support services or the care of family and friends. fter a crisis – whether it be a fall or medical episode, a crisis of any A kind can certainly play a part in making the decision to move into a nursing home to ensure you get the 24 hour support and care you need.

emporary respite or short-term recovery – access respite in a T nursing home when your carer is away for a period of time or while you recover from surgery before moving back into your own home after you have fully recovered. Remember it is important to find the right nursing home for you so before you sign the dotted line, why not visit and inspect a few different options and make sure you talk to people at the nursing home you are considering.

Is there a trial period to see whether I like the home? It is important to make sure you are happy with the nursing home you are moving into and be confident it will meet your needs because it is going to be your new home. ‘Trialing’ a nursing home by booking in for temporary residential respite will give you a taste of what life is like living in the nursing home and may help you in making that final decision of if it is the right home for you. It may also be beneficial to visit the nursing home at different times and on different days to see what staffing levels are like, what activities are on, and to talk to different people about the place.

How will I know if the home is of good quality?

There are a number of ways that you can look into the quality of a nursing home, ranging from sourcing other people’s personal experiences right through to experiencing it for yourself.

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Some of the best ways that you can get an idea on the quality of a nursing home is by: peaking to people living in the home – if you are visiting or on a S tour, take the time to talk to other residents and even staff about their thoughts and experiences of the nursing home.

egister for respite – booking yourself in for some respite in a nursing R home is a great way to get a feel for a place and the people within it.

Consumer ratings – on our website AgedCareGuide.com.au we have launched an online consumer ratings engine which allows you to view real people’s ratings and reviews of individual nursing homes and the nursing home responses, all in one place.

How long can I stay at an aged care facility?

You are able to stay at an aged care home for as long as you want, or need. However, you may have to leave a facility sooner than expected if you require additional nursing support or if your current home cannot provide the services you need.

Am I free to ‘come and go’ as I please?

You are able to leave your aged care facility for up to 52 nights in a financial year. This is called ‘social leave’.

While you will still have to pay your daily fees and income tested fees, the Australian Government will continue to pay the appropriate subsidies to your aged care home on your behalf. This 52 day allocation period cannot be increased.

What if I need to go to hospital?

The time you spend in hospital will not count towards your social leave, but you’ll still have to pay your usual fees and payments.

The Government will continue to pay appropriate subsidies to your aged care home while you are in hospital.

Under what circumstances can I leave my current aged care home to move to another?

You may wish to leave your current aged care home to move to another if: ou have been accepted to another aged care home which may y better suit your health care needs; or if you have been asked to leave.

Can the aged care home ask me to leave?

An aged care home might ask you to leave, with 14 days notice, if: they are closing;

they can’t provide the type of accommodation and care you need; ou haven’t paid your fees within 42 days after they fall due for y reasons within your control; or

i f you intentionally cause serious damage to the aged care home or to another resident or employees.

Frequently asked questions

ook to the Aged Care Quality and Safety Commission – this L governing body assesses and reviews all Australian nursing homes against set standards of care which are available online and accessible by you or a loved one.

PARKLANDS CARE

L Parklands A G E Aged D Care CARE

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Is life getting difficult living at home? Talk to us at Parklands Aged Care Our 72 bed aged care home is conveniently located in the centre of beautiful Hervey Bay. Our mission is to deliver the best service for our residents with compassion, respect, communication, teamwork, accountability and honesty. • Personalised care plans • Compassionate carers • Higher staffing ratios

• 24/7 emergency call assistance

• Assistance with daily living

• On-site Nurse Practitioner • Allied Health Services

• Medication preparation and delivery

• Free Wi-Fi for all residents • Choices of food

RESPITE CARE | PERMANENT CARE | DEMENTIA CARE | PALLIATIVE CARE | CONVALESCENT CARE *Terms and conditions apply

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Call 07 4184 1300 for your private tour

Parklands Lifestyle Village

Your vibrant & friendly over 55’s lifestyle village 34 Modern, Architecturally designed Independent Living Units nestled amongst extensive landscaped gardens. A bright and modern recreation centre complete with • BBQ area

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74 Emerald Park Way, Urangan

E: parklands.reception@roshana.com.au W: parklandscare.com.au

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Taking a break Taking some time off from caring is crucial and known as ‘respite’. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Residential respite

Residential respite

To receive respite care in an aged care home, you require an assessment by an Aged Care Assessment Team (ACAT), except in emergencies. See page 49 for more information about ACAT. Usually, you may have up to 63 days of Government funded respite care in any financial year, and it may be possible to extend the care period by up to 21 days at a time, if deemed necessary by the ACATs. When you have received approval by the ACAT, you may apply directly to the aged care facility for respite. Access to respite care is based on eligibility and need. Although residential aged care homes are allocated respite places, they are not required to keep these solely available for respite provision. You will need to book this respite in advance, although in the case of emergencies, it can be organised quite quickly. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to permanently move into.

Cost

The cost for respite in a Government funded aged care home is the same Basic Daily Fee as for a permanent resident of the home. This amount is currently $52.71 per day (March 2021 rates), which is the equivalent of 85 percent of the single maximum base rate of the Age Pension, regardless of whether you are a pensioner or not. A booking fee may also be charged to assist in securing a place. This is a pre-payment of respite care fees, not an additional payment, and it cannot be more than a full week’s fee or 25 percent of the entire stay’s fee, whichever amount is the lowest. There is no income and assets test or additional accommodation charge to access respite in an aged care home. This only applies to permanent residents of an aged care home. For respite in an ‘extra services’ home you may be asked to pay an extra fee to cover the cost of the higher standard of services. For more information about respite options and how to access, contact the Carer Gateway on 1800 422 737. Go to page 34 to read about respite options in your own home or community.

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Extra services Some aged care homes provide ‘extra services’, such as a higher standard of accommodation, increased entertainment options, and more diverse food choices. Extra service homes have approval from the Australian Government to offer these additional hotel type services and they come at an additional cost to the resident. ‘Extra service’ only refers to the standard of accommodation, meals, food, and entertainment, and not to the level of care which is legislated to be of a high standard across all aged care homes. Services delivered and cost may vary between providers and they should be outlined in your Resident Agreement.

Some of the extra services you might be offered include: A bigger room

internet

daily newspaper

satellite TV

phone

choice of meals

selection of beverages including wines, beer, and spirits special therapies such as massage, aromatherapy, or podiatry leisure/entertainment facilities

Fees

Extra service fees are set by the provider and approved by the Australian Government. This is an additional charge on top of the basic daily care fee, accommodation payment all residents pay, and any means tested fee. Some providers may offer rooms with a non-optional extra service package. You can only take up the room if you agree to and pay for the extra services offered. Other providers may offer extra services as an optional package that you can choose or cancel at any time. In this case, switching from general residency to extra service residence within the same home, does not change the accommodation payment you have already agreed to when entering the home and the provider cannot charge a new or additional accommodation payment.

Additional services

All people in aged care homes have the option to purchase additional services, such as entertainment or lifestyle choices, for an extra fee. Providers can not charge additional service fees for anything that is part of the normal operation of the nursing home and you have to agree to these charges before they are being delivered. See page 160 for a list of aged care homes that offer extra services.

Extra services

In some cases, the whole of the home is ‘extra service’, while in others, a distinct part of that home, such as a separate building, wing or unit, is dedicated to extra services.

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Meeting the needs of all cultures For many older Australians, leaving their home to move into residential care is a lifestyle change that can be an emotionally challenging experience. This transition can become more challenging for older people from culturally and linguistically diverse (CALD) backgrounds requiring access to residential and community aged care services that are sensitive to meeting their specific cultural, spiritual, dietary and linguistic needs.

Cultural services

For example, people who migrated from southern and eastern Europe in the 1950s and ‘60s, or from Asian countries in the 1970s and ‘80s, and who are now in need of aged and community care services, will be much more comfortable and secure receiving care from people who understand their specific cultural needs. With an increasing ageing and migration population, it is essential that Australian aged care services and communities have the capacity to respond to the unique needs of people from CALD backgrounds. It is also common for people from non-English speaking backgrounds who have developed dementia, to forget the English language they have learnt and revert to their original mother tongue, even though they may have lived in Australia for many years.

A growing focus

Meeting the needs of the nation’s older people from culturally and linguistically diverse (CALD) backgrounds has been a growing focus of the Australian Government. The highly complex nature of meeting and understanding the needs of ageing CALD Australians is being increasingly recognised by Government with emphasis and focus also being put on the risk factors specific to CALD Australians that can affect their ageing experience. Providing suitable cultural care has been associated with huge health and wellbeing benefits for this growing group of older Australians which has led to the Government’s introduction of a number of initiatives specific to CALD elders and their care.

Cluster facilities

Facilities with clusters for CALD older people generally consist of three or more residents from a similar background and staff who speak their language. Cluster facilities also make an extra effort to focus on meeting the cultural, spiritual, dietary and social needs of CALD residents. The aim of clustering is to:

nhance the quality of care provided to residents from CALD E backgrounds in residential aged care facilities

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romote and facilitate access to residential aged care facilities for P people from CALD backgrounds

Cultural services

nable residents to observe religious, spiritual, cultural and personally E significant events Improve communication between staff and residents

aintain dietary customs according to the CALD backgrounds of M residents’ religious and cultural preferences

rovide social and activity programs that appropriately cater for the P needs and interests of CALD residents Some mainstream residential aged care facilities have informal ‘clusters’ that cater for the needs of older people from diverse backgrounds. There are also culturally specific aged care facilities that have formally entered into a contract with the Australian Government to, wherever possible, meet the needs of a specific cultural group.

Partners in Culturally Appropriate Care

Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities. The PICAC initiative has resulted in:

ore aged care service providers delivering culturally appropriate M care to older CALD people etter access for older CALD people to culturally appropriate B residential and community care services lder CALD people having a greater capacity to make O informed decisions about residential and community based aged care

Through training, workshops and information resources, the PICAC program aims to equip and support residential and community aged care service providers to deliver culturally appropriate care. To find out more about PICAC across Queensland, contact QLD PICAC member, Diversicare, or visit diversicare.com.au on 07 3343 7499.

Brisbane South Coast

07 3624 6100 07 5617 9500

Breaking language barriers

Healthcare professionals in General Practice treat patients from a diverse range of cultural and linguistic backgrounds. A significant proportion of the Australian population speak a primary language other than English and patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans. They may also have a decreased understanding of their diagnosis, and less satisfaction with their care. Access to medical interpreter services may improve the quality of care for these patients. The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Government. The service covers more than 100 languages and is available 24/7 on 13 14 50. See pages 179 –182 for a list of aged care homes and home care package providers in QLD who can meet the needs of people from a range of cultures.

Our relationship-based services enhance wellbeing, independence, social connectedness and it meets individual needs. Our in-house allied health and clinical teams provide efficient and cost effective care. If you have a home care package and wish to switch, contact us today.

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Special needs groups There are a number of groups of people that are recognised by the Government as ‘special needs’ groups when it comes to aged care services. Aged care providers are required to consider the needs of these groups in the provision of care. You will find more information on each group below.

Aboriginal and Torres Strait Islander (ATSI)

Special needs groups

The care needs of older Aboriginal or Torres Strait Islander (ATSI) people can be quite specific and there is a cultural element that needs to be considered in the delivery of care. All care homes should care for all people regardless of their background although some homes are specifically for ATSI clients. See pages 179 –182 for an overview of aged care homes and service providers that have indicated to cater for ATSI clients.

Care leavers

A care leaver is a person who, as a child or youth, spent time in institutional care or other types of out of home care like orphanages, children’s homes or foster care. A large number of these care leavers are now reaching an age where they need to consider moving into aged care. Because of their experiences in institutionalised care, aged care has been flagged as an area that can cause distress and anxiety.

Culturally and Linguistically Diverse (CALD) people Some aged care services are designed specifically for people who are culturally and linguistically diverse. They might have staff that speak a foreign language, specific cultural activities or meeting spiritual needs.

To support the needs of older people from CALD backgrounds, the Government has introduced the ‘National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds’. This strategy helps aged care providers to deliver quality care and aims to make culturally appropriate aged care more accessible. See pages 179 –182 for a list of culturally appropriate homes and services.

Disability

In Australia one in five people live with some form of disability and this number increases with age. There are many different types of disability including physical, intellectual, sensory, learning, psychiatric, or a combination of any of these. Some of these may be pre-existing disabilities, they can be disabilities due to health conditions like a stroke, or be part of the ageing process, such as dementia. If you have a disability, are over 65 years of age and currently receive support through the National Disability Insurance Scheme (NDIS), visit ndis.gov.au or phone 1800 800 110 to find out what services are available to you.

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Financially disadvantaged

If you have genuine difficulty paying aged care fees and charges, financial hardship provisions may apply. These allow for your fees and charges to be reduced or waived. Financial hardship assistance applications will be considered on your overall financial circumstance including your total income and assets, your eligibility for a pension, and whether you have income or assets which you can use to pay your care fees.

Homeless

The Homeless Supplement aims to better support the viability of residential aged care homes providing care to people who have a history of, or are at risk of, homelessness.

LGBTIQ

Through the National LGBTI Ageing and Aged Care Strategy, the Government aims to ensure lesbian, gay, bisexual, transgender, intersex, and questioning (LGBTIQ) people have access to the same opportunities and options in aged care that are available to all Australians. It is designed not only to raise awareness of the issues, but also improve the ageing and aged care experience of LGBTIQ people, and recognising and valuing the diversity of this group. The Rainbow Tick Accreditation program recognises the commitment of aged and community care organisations that have implemented LGBTIQ inclusive service delivery. Rainbow Tick Accreditation provides assurance to LGBTIQ consumers and staff that an organisation will be responsive to their needs. On pages 179 –182 you’ll find a list of homes and services providing LGBTIQ appropriate services.

Rural & Regional clients

If you live in a rural or regional area it may be harder to access the aged care services that you need. Services offered in rural and regional areas will depend on the needs of the whole community and sometimes aged care, health and community services are combined to meet local health needs.

Veterans

Veterans have a ‘special needs’ status to support complex medical requirements that include the need for high levels of emotional and cultural support in old age, as a result of a veterans’ wartime experience. The Veterans’ Home Care program can help with in home support and the Veterans’ Supplement aims to improve access to residential aged care for veterans with mental health conditions. For more information, contact the Department of Veterans’ Affairs on 1800 838 372 or visit www.dva.gov.au .

Special needs groups

If you are currently homeless, or if you’re at risk of becoming homeless, there may be Government funded services available to you that can help solve your housing problems, or assist with financial or legal issues.

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Supported Residential Services

Supported Residential Services (SRS) are generally private businesses that provide accommodation and care for residents similar to residential aged care but on a fee basis.

Supported Residential Services

They are not funded by the Australian Government and therefore not governed by the Aged Care Act of 1997. This also means you don’t need an Aged Care Assessment Team (ACAT) assessment to access care in an SRS. They must, however, be registered with the Queensland Government and are monitored to ensure they provide certain standards of care and accommodation. SRS are private low level category aged care homes providing the same services as government funded homes but without the requirement of accommodation payments. They range from small sites accommodating as few as five people to larger facilities with up to 80 residents. SRS are required to provide services that respect the rights of residents, safely administer medications, provide well-balanced meals and a safe home-like environment. The care they provide usually includes assistance with: showering

dressing

toileting

physical and emotional support

personal hygiene

meals and medication

Some SRS also provide nursing or allied health services. The fees, standards and services provided by SRS varies, so it is important to look at as many as possible to ensure you find the one that best suits your needs in terms of level of care and services. There must be at least one staff member for every 30 residents, extra staff to provide adequate levels of care for residents, and sufficient staff (at least one) on site overnight to respond to residents’ care needs and to ensure the safety of residents. SRS are able to set their own fees and charges. The range of fees can be anywhere from about 85 percent of the pension up to $1,000 per week or more.

What services are available?

While SRS do not receive direct government funding, you may be able to access some government funded services and community services. These services may include allied health, mental health, disability services, Veterans’ Affairs and neighbourhood houses. As an SRS resident, you’ll need to meet the same eligibility criteria for government funded services as other people in the community. You will not be eligible for home support services that are already provided by the SRS, such as delivered meals, home care, home maintenance and personal care. You may be eligible for other services such as home nursing, social support and allied health.

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The SRS manager or personal care coordinator will know how to access these services or you can ask your local council or community health service.

Respite

The Department of Veterans’ Affairs (DVA) provides its gold and white card holders who have been assessed through its Veterans’ Home Care program with 28 days of respite per annum in an SRS. The DVA also covers the full cost for convalescent care at an SRS. Up to three weeks convalescent care per annum is available after a hospital stay. Other state based community services may provide full or partial funding for respite at an SRS.

What should I look for in an SRS? A good SRS:

Provides for your needs

Respects your individuality and promotes independence

rovides a supportive environment for you and your family P and friends

I nvites input from you, your family and friends about the care and services you receive Uses current practices to care for and support you.

Costs

All fees and charges you have to pay, as well as how any changes to fees and charges will be conveyed to you, must be included in your residential and services agreement. Costs can vary greatly, depending on the standard of accommodation, whether you have a single or shared room, and the services you need. The only fees and charges an SRS can ask you to pay are:

ees for accommodation and personal support services – these are not F set by the Government and can range from most or all of your pension plus rent assistance per week to $1,000 or more per week. ecurity deposits – these cover any damage by you or your visitors, S or unpaid fees. The most that can be charged is one month’s fees.

ees in advance – these are payments made before due date but the F most the proprietor can accept is the equivalent of one month’s fees. Reservation fees – this might be charged if you wish a proprietor to keep a place for your in the SRS until you move in, but it can’t be more than two weeks’ fees. n establishment fee – covers the cost of assessing your needs A and setting up your support plan and can’t be more than two weeks’ fees.

I tems or services purchased at the SRS – some SRS charge a single fee to cover all your needs and others will charge a basic fee and you pay for optional extras like hairdressing.

Supported Residential Services

Most SRS provide respite care and while they charge for respite they do not require a formal assessment by the Aged Care Assessment Team (ACAT).

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24-hour care in your own home Supported living communities combine the best advantages of retirement villages and nursing homes, to provide a new and welcome choice for seniors. In a supported living community you buy and have a leasehold title to your own home – as in many retirement villages. However, unlike a retirement village, you’ll have access to various levels of personal care and nursing care, but this is provided in the privacy of your own home, a choice not available in nursing homes.

Care Communities

Supported living

A new type of supported living is known as Care Communities. These are unique villages with the look and feel of a retirement village and the care of a nursing home. Run by approved providers, you can access Government funding for Home Care Packages or privately funded home care services, with support provided in the comfort of your own self-contained home in the village.

No asset-testing or ACAT assessments

Acquiring one of these homes, which is not Government funded, is surprisingly easy. As with a retirement village, there is no need for asset testing or income testing. There is also no need for an assessment by the Aged Care Assessment Team (ACAT) that nursing homes require. Furthermore, since there are generally no waiting lists, you are able to move in straight away. If you already receive home support benefits before moving to a supported living community you can stay with your current provider. Care benefits can also be arranged if you’re in need of a care package.

Staff at supported living communities

Carers are always available to help out with daily housekeeping chores such as cleaning, vacuuming, clothes washing and ironing. Registered Nurses can prepare suitable care plans individually tailored to your health care requirements, including: regular health checks medication management wound and skin care special treatment regimens palliative in home care nutrition monitoring

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illness prevention education and wellness programs pharmaceutical support and medication reminders.

Maintain your social life

While some residential aged care homes don’t cater for couples, supported living communities can offer the capacity for couples to stay together in their own home, even if they require different levels of care. The community centres offer many comfortable facilities, including lounge areas, libraries, television, games and activities rooms and tea and coffee facilities.

If you don’t feel like cooking at home, the dining room is available as an alternative and can be a great way to catch up with friends and neighbours.

Choosing a supported living community

There are various factors which may determine your transition to a particular supported living community. For instance, do you prefer a smaller environment, or would you rather be in a larger place with more activities? Another factor which may help you come to a decision is whether the facility has amenities that are important to you, such as a gym, recreation centre, library, or a chapel. Food and health is also a major determining factor in the supported living community you choose to reside at. Before coming to a decision, ask the following questions: Is the food appealing? Do you have the option of eating in your room? What kinds of food are served? Is it nutritious and appetising? Are there different food options available? How are health problems handled? How does the community handle both emergency and non‑emergency problems? If you develop a medical condition, will you be able to remain at the community? At what point would you be required to move elsewhere for medical care?

It’s important to remember, the facility you will be happiest at will not necessarily be the most expensive. The right community for you is the community where you feel ‘most at home’.

Supported living

Friends and family are always welcome to pop in for visits, meals, family celebrations and to make use of the many facilities.

At Seasons we offer the unique opportunity to 'try before you buy'. Enjoy the privacy and independence of your own apartment, combined with the security and lifestyle of a community. • Pet friendly • Couples can stay together • 24/7 onsite care available, if and when you need it Sinnamon Park. Mango Hill. Waterford West. Caloundra.

Visit seasonsliving.com.au/try-before-you-buy/ or call 1300 732 766 to learn more or book your stay.

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Retirement living and your choices If you are looking for a supportive environment with safety and security, you might like to consider a well managed retirement village. The size and levels of accommodation vary – from self contained independent living to serviced apartments. Think about the type of village you wish to live in and what you can afford on a continuing basis. It is essential that you ask questions to understand the financial implications of ‘owning’ a unit in a village.

What is a retirement village?

Retirement villages are designed for people aged over 55 as an alternative housing and lifestyle option. They are popular with people who feel they need more security, support or company, but who want to maintain their independence.

Independent living

Independent Living Units (ILU), also known as villas or apartments are designed for active retirees. They range from one to four bedrooms and may be within a high or medium-rise complex, terrace housing arrangement, stand-alone or semi-detached.

Serviced apartments

Serviced apartments are generally one or two bedrooms and provide residents with some daily living assistance. Services may include cleaning, laundry and assistance with personal care. While a small kitchenette is usually included within the apartment, meals are provided in a dining room setting.

Residential aged care

Some retirement village complexes also offer residential low level care and high level care accommodation, as well as Home Care Packages for people with varying care needs. You will need an aged care assessment to access either of these care options. Go to page 22 to read more about the Home Care Packages or page 53 for information about aged care homes.

Types of villages

There are two types of retirement villages: Resident funded village Donor funded village Resident funded villages are owned and operated by the private sector or not-for-profit organisations on a commercial basis to produce a profit or surplus.

Retirement living

Seek expert advice as well as that of your chosen village’s residents’ committee. Also, be sure to assess the culture and social side of the village to ensure they meet your expectations.

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The village is funded by the residents who ‘purchase’ their villa or apartment under one of the tenure arrangements. The residents also contribute to the village’s capital infrastructure and the cost of ongoing management. Donor funded villages are normally owned and operated by not-for-profit organisations or church groups. They include an element of charitable subsidy and entry is generally restricted to the needy.

Ownership

The various forms of occupation or ownership rights are referred to as ‘tenure’. The legal forms of tenure include Strata Title ownership, leasehold estates, licences to occupy, freehold or company share arrangement with related residency entitlements.

Retirement living

Regardless of the type of tenure, residents are consulted about the ongoing management of the village. This ensures that the village you have chosen cannot be changed without the approval of the residents.

Deposit or entry contribution?

Before moving into a village, you will need to pay an entry contribution which is refunded if you move out of the village. However, a Deferred Management Fee (DMF) usually applies, and is deducted from the amount you receive back. This must be specified in the entry agreement or contract. The cost of entering a village depends on the facilities and services offered. Monthly service and maintenance charges also apply and you may have to pay for extra personal services like laundry. To reserve a villa, a nominal deposit is required and the village will have a policy on how long it can be held for you. Should you change your mind within this specified time, the deposit will be refunded. If you enter into a binding arrangement with the village, the deposit will be part of the purchase price. In some States and Territories, purchasers are entitled to a refund during a ‘cooling off’ period following the signing of a residency contract. Be sure to make enquiries regarding this as some villages may require an administration fee for refunds.

Fees and charges

There are many fees and charges associated with living in a retirement village. Ensure you are provided with full details of all applicable charges and what they cover. For example, there may be a regular maintenance charge that covers the running costs of the entire village. These costs may include upkeep of facilities, staff, council and water rates from common areas, security, insurances including workers’ compensation and public liability, contents insurance for common areas as well as village building insurance. In addition, the charge may also contribute toward a ‘sinking fund’ for major repairs and improvements.

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What happens upon vacating?

While the resale value will be determined by the market, there are factors in a retirement village that can add value to your villa or apartment. These include good management, attractiveness and the services and amenities available to enhance retirement living.

Departure/exit fee

The village will deduct a ‘deferred’, ‘departure’ or ‘exit’ fee at the time of settlement of sale or re‑occupancy of your villa. This fee forms part of the purchase price, but its payment is deferred until the end of the occupancy. The amount is calculated using a formula that generally involves a percentage of your/your successor’s entry cost multiplied by the number of years of your occupancy, and may include a proportion of capital appreciation.

Some retirement villages offer accommodation rental units, sometimes known as periodic tenancy, although these are generally reserved for people with limited financial resources and are usually income assessed. You don’t own the property but pay a weekly fee for the accommodation under the Residential Tenancy Agreement, plus bond. Depending on your circumstances you may be able to receive rent assistance from Centrelink.

Finding the right village When deciding on a retirement village, be clear about what you want, what you are prepared to compromise on and what you definitely don’t want. To help you with the decision making process, here are some points to consider: Finances – Know your budget, what you can afford and what other ongoing costs are required. Always seek expert legal and financial advice. Ask questions and ensure you fully understand all the financial and legal implications of living in a retirement village before you sign anything or hand any money over. Lifestyle: Think carefully about how you spend your time now and how you want to spend your time in the future. For instance, if you are looking for a complete lifestyle change, you might consider a resort retirement village. Many villages now offer special interest facilities such as golf and tennis courts, and more are now accepting pets. You may also want to think about whether you want a garden or access to one. Support: One of the attractions of a retirement village is the peace of mind of 24-hour help and assistance. Many villages now offer additional home support services. This is ideal if you need additional help with personal care, meals, laundry and domestic assistance. Location: When looking at locations, you may want to consider whether you want to be closer to family or stay in or near the community you’re already in. You may have always dreamed of

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• Domestic Assistance • Meal Preparation • Personal Care • Respite Care

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living by the sea or in the country, while proximity to shops may also be important to you.

Amenities: Villages now offer a massive range of amenities including libraries, restaurants, community rooms and barbeque areas. Ultimately you will be paying for these amenities through your weekly or monthly payments, so you may want to think about whether an all-weather indoor heated swimming pool or the caravan and boat parking is important to your needs. Other accommodation: Your or your partner’s needs may change in the future, so you may also want to consider what other types of accommodation are available. Many developments are now offering serviced apartments and residential aged care at the same location, which means that even though your needs have might change, you can still live in the same community.

Retirement living

Choosing a village

When you have found a village that appeals to you and you feel would suit your particular needs, it is recommended that you don’t rush into making a commitment. Instead visit the village often, get to know the management and staff as well as the residents’ committee and seek answers to all your questions. Also, request a copy of the village rules. These are generally appropriate rules to enable residents and guests to enjoy the village, particularly communal areas, and its lifestyle and are based upon courtesy and a mutual understanding between residents and management.

Life in a village

Living in a retirement village can offer a supportive environment and encourage independence, as well as the ability to enjoy social and leisure activities, if you choose. Many retirement village residents say they have become more active, confident and social since moving to a retirement village, and some go as far as to say they wish they’d done it sooner. While each village has its own culture, they are based on ‘senior friendly’ criteria and a community focused environment. You’ll be surrounded generally by like-minded friendly and welcoming neighbours.

Independence

A major appeal of retirement living is that help is at hand if there is an emergency situation and the on site security in various forms gives you peace of mind. Furthermore, management and staff can help organise additional support and services such as home maintenance and other services like organising laundry and dry cleaning. If you need some assistance to remain living independently, you can arrange for home support services like meal delivery or personal care services to help you out. You can choose to pay for these services yourself, or you may be eligible to receive a Government subsidy for these services. Find out more under ‘Support at home’ on page 15.

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Sense of community

Most retirement villages have a great sense of community and while you are encouraged to participate in activities and join social events, it’s not obligatory to go to everything on offer. Depending on the village, some of these activities may include aerobics, water/aqua aerobics, card afternoons, Probus, personal training, knitting and sewing circles, craft groups plus outings to galleries, movies, events and places of interest. Regular ‘Happy Hours’ and afternoons spent watching televised sport are also popular activities among some residents.

Before signing on the ‘dotted line’ . . .

Retirement village contracts are complex legal documents that can be hard to comprehend for someone without professional training. So, it’s important to understand your rights and responsibilities and obligations under the contract, before you sign. There are different types of contracts that residents and operators enter into depending on the arrangements in place in the village. You are more likely to make the right choices if you know what you want. Don’t rush into making a commitment and seek expert advice and answers to all of your questions. To make the process a little easier, we’ve created a checklist of factors for you to consider prior to signing a retirement village contract: ave you fully discussed your decision to move to a retirement H village with family, friends or advisors?

ave you looked at a sufficient number of villages to be able to H compare the services and facilities?

nsure you have the full details of all applicable charges and what E they cover before entering a village.

hat type of contractual arrangement is in place? i.e. is the village W Strata Title, long term lease or licence, Company Title, Unit Trust, Periodic Tenancy etc. Are there upfront costs? Is healthcare provided?

How respectful are the staff of village residents’ privacy? How secure and safe is the village? Are pets and guests allowed?

Is residential aged care accommodation available? Have you received a copy of the village rules? How are disputes resolved within the village?

What happens if you wish to re-sell or re-lease the unit? Remember: Before signing a retirement living contract, take all of the documents and any questions you may have about the village to a legal practitioner or financial advisor who understands the legal and financial implications of retirement village contracts. Go to pages 161–162 for a list of retirement accommodation options.

Retirement living

The idea of downsizing and living in a retirement living community may be appealing, but there are certain factors which should be considered prior to making the transition from your home to ‘the village’.

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A placement consultant makes your job easier Needing to place a loved one into an aged care home can be a highly stressful event for families and carers. You might think its a lack of information or understanding but in fact its because you are both the carer and the person emotionally involved as well as the decision maker. This process can be eased significantly with the help of an aged care placement consultant who can take control of the running around, paperwork and planning. Moving into residential care is a situation most people postpone for as long as possible until the point of necessity, often leaving little time to organise everything. If some initial planning were to be undertaken it could soothe the transition and reduce the stress at what is a critical turning point in people’s lives. Planning should include obtaining information on the financial implications of entering residential care, gaining information on the facilities available in your area and ensuring Wills and Powers of Attorney and Guardianship are up-to-date. A placement consultant can take over a lot of the stress of searching for and transitioning into an aged care home.

How a placement consultant can help Placement Consultancy Providing independent & unbiased professional placement assistance to SE Queensland including Gold and Sunshine Coasts and Toowoomba Our services include Full Placement & Advice Only options: Confidential meetings to discuss suitable care options based on individual care needs, including government funded & private respite and permanent care and assisted living Completion, submission & follow up of all applications including Centrelink/DVA forms. Explanation of care costs/fees & referral to industry specialist financial advisors when required Supporting, advising & guiding your family through the aged care placement puzzle We receive no commission from any aged care provider or associated agents, ensuring you receive unbiased recommendations based on your requirements

Maree Polsen 07 3886 5119 or 0402 836 669 info@agedcarechoicesaustralia.com.au www.agedcarechoicesaustralia.com.au

Every single transition to aged care is unique and a placement consultant will take several things in consideration to make sure the advice is right for your circumstances: Are you looking for care options for a single person, or a couple?

Is there a physical condition that is deteriorating, are mental faculties and awareness impaired?   Is there acceptance or understanding of this part of the journey?

What are the family dynamics around the placement decision and the impact on everyone involved?  Having extensive knowledge of facilities in their area, as well as the placement process, an aged care placement consultant can often find a home faster, and one that is specially suited to your requirements. Through their established relationships with aged care homes, they are familiar with the culture of each home and, most importantly, they have advanced knowledge when vacancies become available. By knowing the culture of each facility and getting to know you, placement consultants can determine which homes would best suit your needs and preferences, and make prior applications to these homes.

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Without the assistance of an aged care placement consultant, you or your carer would need to constantly phone the facilities of your choice to demonstrate your eagerness and commitment to obtaining a bed in that home.

Negotiate and advocate for you

The aged care placement consultant advocates on your, and your family’s, behalf and is able to assist with the whole assessment process. They also complete all the necessary paperwork and application forms for entry into an aged care home which is helpful, as the applications can be quite daunting. They may suggest seeking financial advice where required. An aged care placement consultant helps share the load at this crucial time, can significantly speed up the time it usually takes to find a placement at a suitable home, thereby easing the transition into residential care. Be sure about your expectations of service and what the placement consultant is able to provide, including:

Face to face family meetings to discuss your situation and a respect for the emotions of all the family members involved  Support and recommendations that cater for the specific requirements of your family and loved one

Counsel that prioritises family sensitivities, needs and special requests, before asking how much money is available and getting the status of the financial situation  Practical assistance with urgent placement situations – which they often are – where reducing the typical waiting times, or arranging respite care, is a necessity.

Choosing a placement consultant

Within Queensland, there is a range of well qualified placement consultants who can help you in your search for aged care options. When you’re choosing a placement consultant to support you through the aged care transition, look for someone who is an expert in building and nurturing relationships, who is unbiased and independent, and has no business investment or alignment with any aged care facility.   An independent professional is able to provide guidance based entirely on your individual circumstances, not biased by commission or kickbacks from any particular facility or provider. Choose an advocate who will ease your concerns, supporting your family with all aspects of this transition, allowing you to focus on your loved one. Placement consultants are most happy for you to call them for a chat and understand you may talk to a number of them before making your choice. You can be open in your discussions because, as health professionals, they have a policy of confidentiality. Their professional fees may differ and it is reasonable to advise them if you are working to a budget.

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AGED CARE ASSISTANCE Leading Placement Consultants We make finding the right nursing home placement for your family stress free.

Providing independent, professional assistance with all aged care options, covering Northern NSW & South East Queensland, including Toowoomba • 100% independent - no commissions • Fully disclosed fixed fee • Confidential meeting • Completion of all documentation including Centrelink/DVA/QCAT forms • Explanation of all related costs • Unique comprehensive facility report • Submission & follow up of all applications • Coordination of admission • Post placement follow up service • Proudly Qld owned & operated

To learn more please contact:

BERENICE or JULIA

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info@agedcareassistance.com.au www.agedcareassistance.com.au

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Some placement consultants charge by the hour, whilst others offer a package of services for one fixed price. Ensure that you are advised of all the possible fees and costs up front.

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Finally make sure you feel comfortable talking with the placement consultant because your professional relationship will rely on them understanding what you want and organising the appropriate care services to meet those needs.

Resolving family disputes

Placing a family member into care can be life changing. There are many factors, physical, social, psychological and financial; that may arise which families sometimes find too difficult to cope with by themselves. Every family member wants their opinion considered when it comes to making choices. Such situations can result in family conflicts.

There are specialist health professionals who offer independent, non‑judgmental service, which can explore the subtleties of each situation and offer caring support in addition to counselling and conflict resolution.

Feelings of guilt

The journey into aged care is often a challenging and emotional time. Not only for you, the person going into care, but also for family members, who have sometimes cared for their loved one for a long time. You may feel rejected and unloved or are scared to take the step of going into care and worry you’ll lose your independence.

At the same time many family members feel guilty about not being able to look after their loved one anymore. They feel overwhelmed by the aged care system and can’t give the assistance that is required. Finding professional support may relieve you from negative beliefs and provide you with coping skills which can ease the difficult journey towards placing a loved one in care. Some placement consultants offer counselling as part of their services or may be able to refer you to a counsellor.

You can find placement consultants in the products and services directory on pages 189 –192 or search on AgedCareGuide.com.au

Case management

The case management process uses a comprehensive approach to identify and implement health and social care services to optimise your health, quality of life and active participation in the community.

Case management may be short or long term, or episodic. It plans for both current situations and your long term needs.

Case Managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs and goals.

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Health based case managers are usually a nurse, social worker or allied health professional. Community based case managers generally have skills from a range of disciplines such as social workers, behavioural science, allied health or nursing.

The type of care will depend on your individual needs. Some may only require coordination of support services such as home care.

If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services. If you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager.

Care planning

The aim of care planning is to provide appropriate and coordinated care that you have control over. Care plans are person-centred and prioritise the needs identified in the comprehensive assessment. The case manager implements the care plan and this may include identifying support services that other community care agencies will provide. Services include monitoring each individual to ensure the service provision is effective and financially accountable, to identify changes and make adjustments to the care plan if needed.

Private case management

If you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use Government funded supports, you may choose to use the services of a private case manager. Private case management services are supplied by experienced, tertiary‑qualified case managers, to provide support services and coordination across a wide range of community and supportive health services. Waiting periods for private case management are generally reduced compared to some Government subsidised services.

The duration of private case management is flexible, and may be short-term or ongoing, depending on your needs.

In some cases, such as if a person is cognitively impaired, the Public Trustee may assign a private case manager to organise their care.

How much does it cost?

The service of a private case management is not Governmentsubsidised in any way, so you will be charged for all services. Hourly rates vary between private case management organisations so always ask for a breakdown of costs before employing them. Generally, an invoice for all care services purchased on your behalf will be provided to you each month. Many case managers offer no lock in contracts, meaning care can be arranged for one or many ongoing visits, and you only pay for what you use.

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Financial advice

Expert financial advice imperative At a time when your main concern is the health and welfare of loved ones, you are faced with the complex financial issues of aged care. The financial decisions surrounding aged care may be overwhelming, due to the different funding mechanisms that apply to nursing homes and ‘Extra Service’ facilities. These can be further complicated by the impact that a move to care has in terms of the pension paid by Centrelink and the fact that the family home is treated differently for pension purposes than for aged care purposes. Just getting a basic understanding of what forms you need to complete, when to complete them, and where to send them, can be a difficult path to navigate.

Paying for your care

You then need to consider important issues such as how to pay for any accommodation payment, whether to sell the family home or rent it out, how to maximise or keep the pension, all at a time when your main concern is finding a suitable place for your loved one to receive the care they need. By understanding the rules and being able to apply them to individual circumstances, financial advisors are able to save their clients thousands of dollars.

Managing the complications of aged care

As you support your loved ones, we support you. Our specialist financial advisers have helped thousands of families with their aged care decisions while ensuring the whole process runs smoothly. Contact our team today. 1300 366 932 e care@alteris.com.au w alteris.com.au

Many older Australians take up an aged care bed within one month of being assessed for residential aged care, this is often triggered by an unexpected event, such as a fall, or even a decline in the health of one member of a couple, affecting both of them. This means you, your partner or your family must make important decisions amidst the emotional and logistical upheaval you face in a very short period. Reoccurring questions such as ‘what are your options?’, ‘what will it cost?’, ‘will you keep the house and rent it out or should it be sold?’ and ‘what will happen to your Age Pension?’ can require urgent answers during what is often the busiest time of your life. Throw in the payment/deposit system – Refundable Accommodation Deposit (RAD) or a Daily Accommodation Payment (DAP) – negotiating various fees with a facility, and filling in Centrelink forms, things can quickly become overwhelming.

How an expert can help

The best financial strategies and options will depend on your specific circumstances, objectives, and situation.

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A specialist aged care financial advisor can cut through the vast amount of information available and make sure that all aspects of your financial situation are addressed – the family home, accommodation payments and care fees, cash flow, and investment planning.

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While every situation is different, there are some common elements of aged care financial advice which professional consultants often provide to their clients. Some of these elements include:

Strategies to fund accommodation payments Financial modelling of multiple care options Review and planning of tax implications Maximising Government pensions Minimising nursing home fees

Negotiating with aged care facilities Keep in mind, not all financial advisors are experienced in dealing with the financial complexity of entering into aged care.

Important questions to ask

Some important questions you should ask before engaging the services of a financial advisor include: Do they specialise or have experience with aged care financial issues? Will they provide you with an outline of all your options?

Financial advice

A financial advisor can help you focus on the information and issues that are important to you and your specific financial situation.

Will they provide their advice in ‘plain English’ and in writing?

ill they deal with Department of Veterans’ Affairs or Centerlink on W your behalf? Is the service a once-off or an ongoing service?

What will it cost?

Generally financial advisors charge a fee to help you with strategies to fund your aged care journey. Fees will vary and it pays to contact a number of experts for a quote on their services so you can compare.

Financial counselling

If you’re experiencing financial difficulties and have little income, you may be able to receive free financial counselling services to help you work through these challenges. Operating from community organisations, financial counsellors can provide independent and confidential information, support and advice on a range of areas including consumer credit law, bankruptcy and debt collection laws, industry hardship policies, and Government concession frameworks. They can help you in your negotiations with financial institutions and creditors and may also be able to assist with your budgeting and referral needs. Find out more about financial counselling services in your State or Territory on financialcounsellingaustralia.org.au or call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor over the phone.

Disclaimer: The information in this book is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.

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Aged care cost – What you ought to know Did you know? – Approximately one-quarter of your retirement is expected to be ‘care years’ where help may be needed with daily living activities, and nearly half of Australians take up an aged care bed within one month of being assessed as needing full time residential aged care. Most people want to remain independent throughout retirement and to stay in control of where and how they live. Your ability to do so may depend on your health and physical well-being.

Financial advice

As we age, some things become harder to do on our own. If your ability to live independently starts to decline and you need help with daily living activities such as cooking, cleaning, and personal care, you may need to move into residential care. The costs for residential care are divided into three categories: Cost of accommodation Daily care fees Extra services The daily care fees can be up to $111,000 per year, but a large portion is paid by the Government. The contribution you would pay is between $19,071 and $47,159 depending on your financial means (as assessed by Services Australia). For most people, the biggest concern is how to pay the large amounts quoted for a room. These range from around $100,000 to $2 million but will commonly be between $400,000 - $600,000. These lump sum payments are called Refundable Accommodation Deposits – RADs. Seeking financial advice on what options you have for payment and funding strategies may help to minimise your stress. Let’s examine some of the facts around accommodation payments.

Fact 1 – This is not lost money

The first thing to know about RADs (paid since 1 July 2014) is that they are fully refundable when you leave care, unless you allow the service provider to deduct other fees to help with your cashflow. Repayment is also guaranteed by the Federal Government if paid to an approved provider. This is an important thing to check when you are selecting a care provider.

Fact 2 – You don’t have to pay the lump sum

Accommodation payments are quoted as a lump sum but are also converted to an equivalent Daily Accommodation Payment (DAP). The interest rate used for this conversion is 4.02% (for entry from 1 January 2021).

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For example, a RAD of $400,000 is converted to a DAP of $44.05 per day.

You don’t need to make this choice until 28 days after moving into care and the service is not able to pressure you to choose any particular option.

Fact 3 – Even with less assets, it may be affordable

If you don’t have enough assets to pay the RAD the first step may be to see if you qualify for Government concessions as a low-means resident – this would require your share of assessable assets to be less than $173,075.20. If you don’t qualify you will need to find a way to fund the full accommodation payment requested by the service. If you don’t have enough assets, paying a part RAD and part DAP may help, but only if you have surplus cashflow to pay the DAP. One further strategy option is to pay as much of the RAD as you can afford and then instruct the service provider to take the DAP (on the unpaid amount) out of the RAD you have paid. This option leaves your income to meet daily care fees and living expenses but reduces the RAD refunded when you leave.

Fact 4 – There is no pressure to act quickly or sign documents

Understand that each group you may be dealing with, be it the hospital, social worker, aged care facility or Services Australia (Centrelink / My Aged Care), has a desire to assist you, but they do not put all the pieces of your puzzle together. Do not feel pressured into signing documents, completing forms, or make decisions straight away. Seek advice first, as sometimes opportunities present themselves to improve your situation before you complete these forms.

Fact 5 – You should get advice – and not all advisers are ‘equal’

Identify an experienced and Accredited Aged Care Professional who can help you make the right decisions, outline the options available to you and the benefits and consequences of each decision you are considering. They can support you during stressful and tumultuous times, like mediating any family discussions, or help you create a clear aged care plan. Additionally, a financial advisor can review your financial situation and find what you can afford, develop strategies to improve your financial position, explain any Centrelink payments and aged care fee impacts, and review your estate plan to avoid any future issues. Disclaimer: The examples provided are illustrative only and contain information that is general in nature. It does not take into account the objectives, financial situation or needs of any particular person. You need to consider your financial situation and needs before making any decisions based on this information. Rates are current as at 1 January 2021. The information for this article has been submitted by Dianne Chalk (CFP®), from Chalk Financial Planning, Accredited Aged Care Professionals (TM) Authorised Representative (No 247568) of 314 Financial Partnership Pty Ltd, AFS Licence No 501527.

Financial advice

If you accept a place in a residential service, you can choose whether to pay the full RAD, the full DAP, or any combination of the two.

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De-stressing your move People who are downsizing, moving in to a smaller unit or having to move into a nursing home often have 50 years or more of accumulated goods and belongings. The situation can be even more difficult for people who are on their own or where family are interstate and not available to help.

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Many people who are moving need packers, removalists, unpackers, sorters/de-clutterers, assistants, confidants, coordinators, cleaners, and gardeners all rolled up into one. The stress of both finding professional assistance and then coordinating can be overwhelming. If you need help, the best avenue is to speak to a case manager, social worker, placement consultant or contact a business that specialises in practical assistance with all aspects of relocating. Services often include:

e-cluttering and sorting through household contents and D personal possessions

orting the saleable items, identifying valuables, determining S items to be discarded, compiling all documents ompiling an inventory of the contents and C arranging valuations

Assisting people to relocate into alternative accommodation

learing the home or unit prior to sale or C tenancy termination

Gathering bequeathed items, photographs, and memorabilia elivering valuables, financial, legal, and personal papers to D the appropriate person Delivering unsaleable goods to various charities Removing all rubbish items from the entire property oordinating real estate agents, auction houses, cleaners, C gardeners, repairs, and all other services

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npacking your belongings in your new home and putting U furniture in position I nstall electronic devices like a TV or computer and hang pictures There are so many things to prepare and organise when you move into aged care. A professional relocation business may help alleviate all the emotional and physical work involved in relocating yourself, a loved one or friend into an aged care facility.

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Estate planning A well prepared and executed estate plan can not only save your estate unnecessary costs in the future but can also save your loved ones from unnecessary stress after your death. Estate planning is the process in which you discuss with a legal practitioner what you want to happen with your estate, known as your assets, when you die. It is a plan which involves you considering who you want to be in charge of your Will, who you want to benefit from your estate, your funeral wishes and who you want to look after your financial and personal/health matters if you were to lose capacity during your lifetime, for example by way of dementia or stroke.

A properly drafted, up‑to‑date Will is the only way that you can be sure your assets will be dealt with as you wish when you die.

Executors and administrators

In Queensland, you must name an executor of your Will who will carry out the terms you have laid out in your Will after you die. The executor of the estate can apply for a probate from the Supreme Court for permission to take control of the estate. This means that the Court has recognised the Will as legally valid and will allow you to deal with the estate. You do not need to get a probate, however, there can be situations where you may require a grant of probate. For example, an organisation may not release assets of the estate if they do not first see a grant of probate. It’s important to update your Will regularly, for instance, if you get married your Will is automatically revoked. On the other hand, getting a divorce does not revoke your Will, and separation, end of a civil partnership or a de factor relationship can also affect your Will. In Queensland, if you die without a valid Will, your estate will be treated as an ‘Intestate’ and a suitable administrator will be appointed by the Supreme Court. If you decide to make a Will through a DIY Estate Planning kit, it can save you money now, but can often add to the costs of your estate administration. The only way to ensure that your loved ones are protected is to obtain proper legal advice regarding your estate planning. To find out more information, visit the website of the Queensland Public Trustee at pt.qld.gov.au or contact the Queensland Office of the Public Guardian on publicguardian.qld.gov.au .

Estate planning

Effective estate planning ensures your assets are protected and distributed to the right people according to your wishes.

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Supporting the rights of older people Most of the time aged care services work well and the people who use them are happy with the service they receive. However, sometimes a problem may arise, and you may need help to speak up and have the problem resolved. Many people feel uncomfortable raising a complaint or concern, but it is important to address your concerns early and not leave it to escalate. This can be particularly difficult if your complaint is about the care or services that you are dependent upon for meeting your most basic needs. Nevertheless, we live in a society where each and every one of us, regardless of our age, has rights as citizens and individuals.

Advocacy

An aged care advocate can assist you to take choice and control over your care services and work with you and your family on the best way to address your concerns with a provider. Their services are usually free and they can give you information, advise, and support you to express your concerns or even speak on your behalf. They will aim to achieve the best possible outcome for you. An advocate can:

Help you understand your rights and responsibilities Listen to your concerns and discuss your options

Support you and give you confidence in addressing a concern

Raise a concern with the service provider or speak on your behalf

Advice is generally provided on consumer rights, human rights, aged care rights and responsibilities, financial exploitation, substitute decision-making, and elder abuse prevention and response Advocates can assist with negotiating changes to your care plan, ensuring the needs of people from culturally diverse backgrounds are met. They also deliver specialist community education, such as self-advocacy and how to meet the needs of people with dementia and special needs. There are free and independent advocacy services in every State and Territory that provide free telephone advice, community education and other assistance for older people. The Older Persons Advocacy Network (OPAN) is a national network of nine State and Territory organisations that have been successfully delivering advocacy, information and education services to older people in metropolitan, regional, rural and remote Australia for over 25 years. The Australian Government funds OPAN to deliver the National Aged Care Advocacy Program across the country. Call 1800 700 600 to speak with an aged care advocate in your State or Territory or visit online at opan.com.au .

Advocacy

If you feel unsure or unable to address your concerns with the service provider, you can ask an advocacy service to help you.

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Elder abuse

There are heartbreaking stories of older people being mistreated by the people they trust and who are closest to them. Like the case of the 85 year old gentleman who appointed a distant relative as his Power of Attorney. He was neglected, unable to return to his own home, and large amounts of money was taken out of his bank account without his permission. Or the woman who became depressed and fearful because her addict son abused her verbally and psychologically, took her possessions, and isolated her socially. Elder abuse is defined as any act which causes harm to an older person and is carried out by someone they know and trust, such as a family member or friend.

Dementia support

The abuse may be physical, social, financial, psychological, or sexual, and can include mistreatment and neglect. Elder abuse can happen to anyone. A report from the World Health Organisation (WHO) suggests that the number of people experiencing elder abuse could be as high as one in ten. As our population ages, the number of people affected by elder abuse is also expected to rise. Contact the National Aged Care Advocacy Line on 1800 700 600 for more information or find an aged care advocate in your State or Territory online at opan.com.au .

Memory change – is it dementia? Are you concerned about lapses in memory or other changes in your thinking or behaviour, or in someone close to you? Changes like these can have a number of possible causes, including stress, depression, pain, chronic illness, or medications. See your doctor if you, or someone close to you, are experiencing these kinds of difficulties. Receiving a diagnosis is important because the underlying cause may be treatable. However, major changes in memory are not normal at any age and should be taken seriously.

What is dementia?

Dementia is a general term to describe problems that involve progressive changes in memory, thinking, behaviour, and the ability to perform regular daily activities. There are more than 100 different types of dementia. The most common types are: Alzheimer’s – which attacks the brain resulting in impaired memory, thinking and behaviour

Parkinson’s related dementia – a chronic, progressive neurological condition, which in later stages can affect cognitive functioning

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Vascular dementia – caused by poor blood flow to the brain, depriving brain cells of nutrients and oxygen needed to function normally

Frontotemporal dementia – a disorder causing damage to brain cells in the frontal and temporal lobes, resulting in decline in social skills and emotional apathy. Behaviour and personality changes often occur before memory loss and speech problems

The early signs of dementia may include memory loss – particularly recent memories or experiences, confusion with time or place, changes in mood and personality, difficulty with planning or problem solving, and difficulty in completing familiar tasks. Dementia can happen to anybody but is much more common after the age of 65. Dementia is not a normal part of ageing.

Dementia support

Dementia and aged care

For people with dementia, their memory loss affects their adjustment to new places and persons. The move to residential care should be considered before a crisis forces a more urgent response. Good care depends on how well the care facility responds to the residents’ individual needs, including their physical, social, and mental wellbeing.

Where can I get help?

Although the effects of dementia cannot yet be stopped or reversed, an early diagnosis gives families a chance to access services and plan for the future. Support is vital for the person with dementia, as well as family members. There are a number of organisations that offer support, information, education and counselling to people affected by dementia. The National Dementia Helpline offers advice and counselling on 1800 100 500 or dementia.org.au or read on for information about how the Dementia Behaviour Management Advisory Service (DBMAS) can help.

Changed behaviours

Behavioural change can occur for people with dementia, with many people experiencing changes to mood, thought, language, daily function, or movement. The individual’s response to a particular circumstance or situation may alter or reduce as the dementia progresses. Changed behaviour as a response to a person’s dementia may reduce quality of life for the person living with dementia and can contribute to carer or care worker stress. It is important to take steps to support the person living with dementia and the people that provide care to them. The Dementia Behaviour Management Advisory Service (DBMAS) can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers.

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Changed behaviours may include: Depressed mood Hallucinations Restlessness Aggression

Sleep disturbance

Inappropriate toileting

Specialised support

Eating difficulties

Repeated calling out

Repetitive questioning Wandering

Hoarding

Resistive to care

Unwanted sexualised behaviour

The Dementia Behaviour Management Advisory Service (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family and health and aged care professionals to better understand and respond to individual changes in behaviour and emotions. The service can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. It offers specialised support, assessment, intervention, and advice to assist carers and care workers of people with dementia where behaviours may impact on their care. The Dementia Behaviour Management Advisory Service (DBMAS) aims to: Improve the quality of life and care for people with dementia and

Dementia support

Anxiety

their carers

Enabling older people to maintain their independence and stay at home for longer Whether you are a person with dementia, a family member, a carer, or a health professional, Alzheimer’s Queensland offers a range of services including nursing homes, respite care, and in-home support. We offer a fantastic range of other health care services such as at-home physiotherapy, education and training, support groups, and much more.

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Our services include: Beautiful aged care residences Flexible community respite (in home & centre care) Tailored home care packages Specialist dementia care services Education & training 24/7 dementia help line operated by healthcare professionals

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p-skill, assist and support aged care providers in improving care for U people with dementia and related behaviours

nsure care services for people with dementia are responsive to their E individual and diverse needs and circumstances DBMAS has a multi-disciplinary team of experienced health care professionals such as registered nurses, social workers, clinical psychologists, geriatricians, speech pathologists, dietitians, and nurse practitioners. Providing a nationally consistent service, DBMAS support is tailored not only for the individual but also responds to the specific and diverse needs of the community, residential, and acute environment, while building capacity and knowledge within the aged care sector.

End of life care

The Severe Behaviour Response Teams (SBRT) is a national mobile workforce of staff including nurse practitioners, nurses, allied health, and specialist staff. They can provide timely expertise and advice to Government funded approved residential aged care providers who need assistance with addressing the needs of people with severe and very severe Behavioural and Psychological Symptoms of Dementia (BPSD). SBRTs can assist with:

assessing the causes of the behaviours

assist care staff until the immediate crisis is resolved

develop a care plan to address and deal with behaviours provide follow up assistance as needed

DBMAS has procedures in place to decide when the SBRT is the best service option or when DBMAS can provide the right support. DBMAS is committed to providing culturally sensitive and effective communication. If you require an interpreter service, you can call the Translating and Interpreting Service on 13 14 50 and ask them to contact the DBMAS service. For more information, contact DBMAS on 1800 699 799 or visit dementia.com.au .

End of life care Whether you live in your own home or in a residential aged care home, when the end of life approaches you may require additional support. The primary goal of palliative care is to provide supportive care and improve the patient’s quality of life by addressing any painful or distressing symptoms. A wide range of medical professionals can be involved in the end of life process. Not everyone who is approaching the end of life will need specialist palliative care services. Palliative care is divided into three subgroups: 1. Primary care – For people who only require services from their primary health care professional(s).

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3. Complex care – This group requires care from specialist practitioners. Patients are commonly referred to specialist palliative care services where they will receive the required care. There are a number of different services that can offer extra support both at home or in a nursing home setting.

Services to help at home

Services that may help you to stay in the comfort of your own home can include: a qualified nurse to dress a wound or provide continence advice; household jobs like cleaning, clothes washing and ironing;

elp with bathing or showering, dressing, hair care, and going to h the toilet;

eals and other food services, assistance with preparing and eating m meals, or help for those with special diets; and helping to travel to shopping centres or appointments.

Palliative care in a nursing home

For palliative care in a residential aged care setting, the Government has developed a series of guidelines, which provides support and guidance to residential aged care facilities in providing palliative care.

End of life care

2. Intermediate care – Advice is provided by specialist palliative care services but care is still given by health care professional(s).

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The Guidelines for a Palliative Approach in Residential Aged Care outline three forms of palliative care in residential aged care, which include:

palliative approach – Aims to improve the quality of life A for residents with a life limiting illness. This can be done by reducing their suffering through early identification, assessment and treatment of pain, and handling their physical, cultural, psychological, social, and spiritual needs. The underlying philosophy is a positive and open attitude towards death and dying. pecialised palliative service provision – Involves referral to a S specialised palliative team or health care practitioner.

nd of life (terminal) care – This form of palliative care is appropriate E when the resident is in the final days or weeks of life and care decisions may need to be reviewed more frequently.

Residents with dementia

Carer support

Palliative care for residents living with dementia often requires a different approach than palliative care for people with a terminal condition, as the process can take place over a longer period of time. Declining cognition can mean that a dying person with dementia is unlikely to have the capacity to make decisions or communicate their wishes regarding care. This may mean that any such decisions must be made much earlier in the course of dementia than for other illnesses, or alternatively, must be made by proxies on behalf of the dying person.

Family and friends

Providing end of life care can be particularly intense for family and friend carers. While managing their own grief and the grief of others, carers will be providing high level physical and emotional support that a patient needs at the end of life. Palliative care not only supports patients, but also their friends and families. For more information about palliative care services, talk to your GP or contact your community health centre.

Carer support

There are over 2.5 million unpaid carers across Australia. The caring role is a valuable and rewarding job but also a tough one, often balancing work, family and friends while making sure your loved one is well looked after. With more older Australians looking to stay at home longer, more family and friends of older people are finding themselves in a carer role than ever before. Being a carer can have a huge impact on your life, and physical and mental wellbeing, as well as being isolating at times. There are some great support options available to assist you with practical and emotional support and you may be eligible for financial support from the Australian Government.

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Support groups

Caring is a very rewarding role to undertake, however, caring can also be very demanding. Caring for somebody can nearly be a full-time job, it’s easy to become out of touch with friends or family. Going to carer support groups provides time to relax, have some fun, and connect with others outside of your caring duties Community run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups may be organised around caring for someone with a particular need, such as Parkinson’s or dementia. Support groups are an opportunity for you to connect with other carers who understand and have experienced the pressures of being a carer, and a place to share experiences and advice. Carer support groups are completely confidential and can also help you to: Discover new information

Go to education or training workshops Head along to relaxing outings

Counselling services

Counselling is another great option to manage some of the pressures you may experience as a carer. A professional counsellor can provide advice on any situation you are facing, or even just listen to the struggles of everyday life. Depending on what you require, counselling can help with behaviour management, coping strategies, loss and grief, and any relationship challenges. Since stressful situations can’t always be avoided, a counselling program can help you deal with different hurdles in a more productive way and help you face the caring role feeling supported and with renewed energy.

Support lines

There are also a number of support lines and websites to assist carers, just like you, in looking after older people. Some helpful support services include: arer Gateway – 1800 422 737 – phone and online resource to help C you find local support services, gives advice on a range of topics such as health and wellbeing, financial and legal considerations, and can connect you with other carers ational Dementia Helpline – 1800 100 500 – provides information N and advice, connect you to support services in your area as well as provide emotional support to help manage the impact of dementia arers Australia – 1800 242 636 – runs support programs including C short term counselling for carers with qualified counsellors elationships Australia – 1300 364 277 – offers a range of services R like counselling and mediation by phone, online, and face-to-face

Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling To find out more about financial support for carers, contact Services Australia online or call 13 27 17.

Carer support

Participate and get involved in activities

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Definition of terms

24 Hour On Site Supervision – A person(s) who is/are employed to live in or in close vicinity of a retirement village and will respond to requests for assistance when regular staff are off duty. Aged Care Assessment Team (ACAT) – Assess and approve older people for Australian Government subsidised aged care services. Aged Care On Site – The retirement village has an aged care facility at the same location.

ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers.

Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance. Prior assessment by an Aged Care Assessment Team required. CALD – Services offered to culturally and linguistically diverse older aged people and their carers.

Care Community (CC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through Government funded Home Care packages or privately funded supports, as a genuine alternative to a nursing home. Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met.

Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services.

Centre Based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers. CHSP Funded – An in home or centre based care service funded by the Commonwealth Home Support Programme Government initiative.

Communal facilities – Shared facilities for residents such as community hall, swimming pool or bowling green

Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All home care packages are delivered on a CDC basis. Daily Accommodation Payment (DAP) – This is a daily payment to a Government funded aged care facility, paid periodically, for example monthly. This is not a refundable payment.

Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting’, provided to aged/frail clients and their carers. Includes clients with dementia and disabilities. Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers.

Domestic Assistance – Help washing of clothes, dishes, floors, wet areas, ironing, minor meal preparation, vacuuming, changing bed linen, dusting, cleaning living areas. Donor Funded – The purchase price, or entry contribution, of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation. Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food and services for an additional charge.

Home Maintenance/Gardening – Assistance with replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs and gutter cleaning. May include window cleaning.

Independent Living Unit (ILU) – Sometimes referred to as a villa or apartment and located in a retirement village. LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents.

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Meals &/or Shopping – Delivery of daily cooked or frozen ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. (CBC – meals or light refreshments provided at the centres).

Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication.

Multi Purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services. NESB – Services offered to Non English Speaking Background older aged people and their carers.

Nursing &/or Palliative Care – Registered or Enrolled Nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care. Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toiletting. (CBC – personal care offered while client is at the centre.)

Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home.

RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation. Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a Government funded aged care facility and refunded, minus agreed deductions, when leaving the facility. Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services.

Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village.

Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in a retirement village, or purchase on a freehold basis.

Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility. Retirement Living (RL) – The site has retirement living accommodation.

Secure Dementia Unit – Secure specialised ward, wing or unit for people with dementia and/or challenging behaviours. Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates etc.

Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry, and personal care. Services may be provided on a fee for service basis. Single Bedrooms with Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home. Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs.

Social &/or Recreational Support – The client participates in social or recreational activities either in their home or at a community, day or recreational centre. Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee for service basis without Government funding. Supported Residential Service (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a Government funded facility but without the funding support. Transport – Organising or providing transport services such as bus, taxi, private car etc. (CBC – transport to and from the centre).

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DEFINITION OF OFTEN USED TERMS.............................................................................................................................................................................................. 124 List of definitions with an explanation of terms used in this Guide

AGED CARE ASSESSMENT TEAM REGIONS. ......................................................................................................................................................................... 126 Details of every Aged Care Assessment Team (ACAT) including Name and Local Government Areas they service

ABBREVIATIONS.................................................................................................................................................................................................................................................................. 126

Directories,

COUNCIL [LOCAL GOVERNMENT AREA (LGA)] REFERENCE INDEX............................................................................................. 127

Lists and

SUBURB & TOWN REFERENCE INDEX. .......................................................................................................................................................................... 128 –129

Reference

COUNCIL DISTRICT (LGA) MAPS............................................................................................................................................................................................................. 130

Indexes

List of Council (LGAs). Find the Council (LGA) and then refer to the page as indicated List of suburbs and towns which have residential or home care

RESIDENTIAL HOW TO READ & ICON DEFINITIONS............................................................................................................................................... 131

Explanation of how to use Residential tables and icons representing different services

AGED CARE HOMES (RESIDENTIAL CARE LISTINGS)........................................................................................................................... 132–159 Residential aged care facilities listed by Councils (LGAs) and then Suburbs

Regional Queensland. ...................................................................................................................................................................................................................................... 148 –159

EXTRA SERVICES AGED CARE HOMES (Advertisers only)......................................................................................................................................... 160

SUPPORTED & ASSISTED LIVING (Advertisers only).......................................................................................................................................................... 160

RETIREMENT ACCOMMODATION (Advertisers only). ..................................................................................................................................... 161–162

List of organisations and their retirement sites and services

HOME CARE PACKAGES....................................................................................................................................................................................................................... 163 –178 List of home care services in metropolitan and country areas

Metro index................................................................................................................................................................................................................................................................................... 163 Map........................................................................................................................................................................................................................................................................................................ 164 How to read the HCP table.........................................................................................................................................................................................................................

165, 173

Greater Brisbane Metropolitan............................................................................................................................................................................................................... 165 –171 Regional index.......................................................................................................................................................................................................................................................................... 172

CULTURALLY APPROPRIATE SERVICES. .................................................................................................................................................................... 179 –182

List of culturally appropriate services referenced by their cultural group

Aged Care Homes. .............................................................................................................................................................................................................................................. 179 –180 Home Care Packages. ....................................................................................................................................................................................................................................... 180–182

IN HOME CARE SERVICES (Advertisers only)................................................................................................................................................................ 183 –184

List of organisations that provide assistance with daily living activities for clients in their home

CENTRE BASED CARE................................................................................................................................................................................................................................ 185 –187 List of respite, services and activities for social/recreational support in a ‘centre setting’

DAY THERAPY CENTRES..................................................................................................................................................................................................................... 188 –189 List of allied health/therapy services for physical/psychological support in a ‘centre setting’

PRODUCTS & SERVICES (Advertisers only)....................................................................................................................................................................... 189 –190 List of organisations that provide aged care related services & products for consumers and industry users

ORGANISATION & BUSINESS INDEX (Advertisers only).............................................................................................................................. 190 –191 List of advertising organisations’ contact details and the products/services they provide

INDEX. .................................................................................................................................................................................................................................................................................................. 192 DISCLAIMER: The information listed in the following pages were compiled by DPS Publishing using a range of sources including Government departments, Aged Care Assessment Teams, Aged Care Providers, publicly available information, the DPS Publishing database and checked via telephone and online questionnaires. You can visit AgedCareGuide.com.au for the most up to date details. For further information contact the individual provider. The information contained in the Location and Information Guide should be used as a guide only. DPS Publishing takes no responsibility for the accuracy of the information contained within the Aged Care Guide.

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ACAT Regions

Aged Care Assessment Team (ACAT) are responsible for all assessments for Government funded residential aged care and Home Care Packages. This list provides you with the Council/Local Government Area that each ACAT services. All assessments are coordinated through My Aged Care. Call 1800 200 422 to organise your assessment.

METROPOLITAN AREAS

REGIONAL AREAS continued

Gold Coast ACAT

Far North Queensland ACAT Cairns

Gold Coast, Logan (part), Scenic Rim (part)

Metro North ACAT North Lakes Moreton Bay

Metro North ACAT Nundah

Brisbane (Central, North & South)

Far North Queensland ACAT Innisfail

Metro South ACAT

Brisbane (South), Logan (part), Redland

West Moreton ACAT

Cherbourg, Ipswich, Lockyer Valley (part), Scenic Rim (part), Somerset, South Burnett

Cassowary Coast

Far North Queensland ACAT Tablelands

Croydon, Etheridge, Mareeba, Tablelands

Fraser Coast ACAT

Bundaberg, Fraser Coast, North Burnett

REGIONAL AREAS

(includes Wide Bay)

Central West ACAT

Barcaldine, Barcoo, Blackall-Tambo, Boulia, Diamantina, Longreach, Winton

Abbreviations (HC)......................................................................... High Care (LC)........................................................................... Low Care AC........................................................................... Aged Care ACAT..................................Aged Care Assessment Team ACF.......................................................... Aged Care Facility Aged Care Service........................ Aged Care Service(s) Apts................................................................... Apartments Assoc.................................................................. Association ATSI............................ Aboriginal, Torres Strait Islander Aust................................................................... Australia(n) CALD................... Culturally and Linguistically Diverse CBC......................................................... Centre Based Care CC............................Community Care/Care Community CDC............................................. Consumer Directed Care CHSP..... Commonwealth Home Support Programme Cncl..............................................................................Council Cnr................................................................................. Corner Com’ty................................................................Community Coop................................................................... Cooperative Corp....................................................................Corporation CS.................................................... Community Service(s) Ct..................................................................................... Court Ctr.................................................................................. Centre D....................................................................................Divider DAP............................. Daily Accommodation Payment DBMAS........................ Dementia Behaviour Management Advisory Service

Aurukun, Cairns, Cook, Douglas, HopeVale, Kowanyama, Lockhart River, Mapoon, Napranum, Northern Peninsula Area, Pormpuraaw, Torres, Weipa, Wujal Wujal, Yarrabah

Mackay ACAT

Central Highlands (part), Isaac, Mackay, Whitsunday

Dem....................................................................... Dementia Dis........................................................................... Disability Dist...............................................................................District DRC.......................................................Day Respite Centre DTC.......................................................Day Therapy Centre DVA..............................Department of Veterans’ Affairs Estn............................................................................. Eastern Fac................................................................................ Facility Fmr...............................................................................Former Gdns..........................................................................Gardens HC or H/Care..................................................... Home Care HS or H/Serv......................................... Health Service(s) HCC............................................... Home Care Community HCP................................................Home Care Package(s) HCP 1...................................Home Care Package Level 1 HCP 2...................................Home Care Package Level 2 HCP 3...................................Home Care Package Level 3 HCP 4...................................Home Care Package Level 4 HCS...................................................Home Care Service(s) HCSS.........................Home & Carer Support Service(s) HL.................................................................. Healthy Living Hlth...............................................................................Health Hosp..........................................................................Hospital HSP/S................... Home Support Program/Service(s) HSS......................................... Home Support Services(s) IBC........................................................... Inside Back Cover

Mount Isa ACAT

Burke, Carpentaria, Cloncurry, Doomadgee, McKinlay, Mornington, Mount Isa

Rockhampton ACAT

Banana (part), Central Highlands (part), Gladstone, Livingstone, Rockhampton, Woorabinda

Roma ACAT

Balonne, Bulloo, Maranoa, Murweh, Paroo, Quilpie

Sunshine Coast ACAT

Gympie, Noosa, Sunshine Coast

Toowoomba & Darling Downs ACAT

Banana (part), Goondiwindi, Lockyer Valley

(part), Southern Downs, Toowoomba, Western Downs

Townsville ACAT

Burdekin, Charters Towers, Flinders, Hinchinbrook, Richmond, Townsville

IFC.......................................................... Inside Front Cover IHC................................................................... In Home Care IL.......................................................... Independent Living ILU........................................ Independent Living Unit(s) Indep............................................................... Independent IT................................................. Information Technology LGA......................................... Local Government Area(s) LGBTIQ.......................... Lesbian Gay Bisexual Transgender Intersex Questioning LHD.................................................... Local Health District Lwr................................................................................. Lower Maint............................................................... Maintenance Mem.......................................................................Memorial Metro..............................................................Metropolitan MPHS............................... Multi Purpose Health Service MPS.................................................Multi Purpose Service Mt..................................................................................Mount NH or N/Home.......................................... Nursing Home N/hood..................................................... Neighbourhood NESB......................Non English Speaking Background NRAS............... National Rental Affordability Scheme Nth(n)................................................................. North(ern) NW.......................................................................North West OBC...................................................... Outside Back Cover PAG..........................................Planned Activity Group(s) Pk....................................................................................... Park Prog.....................................................................Program(s) Pt........................................................................................Port

Pnt....................................................................................Point RAC..................................................Residential Aged Care RAD...................Refundable Accommodation Deposit RAS................................... Regional Assessment Service RC............................................................... Residential Care Reg........................................................................... Regional Res........................................................................Residential RLU.......................................... Retirement Living Unit(s) RV.......................................................... Retirement Village SBRT......................Severe Behaviour Response Teams SE................................................................. South East(ern) Serv........................................................................ Service(s) SL..............................................................Supported Living Soc.................................................................................. Social SRF................................. Supported Residential Facility SSG..............................................Social Support Group(s) Sth.................................................................................. South Sthn.........................................................................Southern STRC.................................... Short Term Restorative Care Supp...................................................Support/Supported SW............................................................. South West(ern) Tce................................................................................ Terrace TCP........................................ Transition Care Program(s) VHC................................................... Veterans’ Home Care Vlg................................................................................ Village W/Centre................................................. Wellness Centre Wstn......................................................................... Western

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Council (LGA) Reference Index

The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and home care packages in that Local Government Area (commonly referred to as a Council District).

Council District

Page Reference Residential Home Care

Council District

Alpha

227-234

Fraser Coast

Aramac

227-234

Gladstone

Aurukun

227-234

Gold Coast

Page Reference Residential Home Care

151-152 227-234 152

227-234

137-139 221-226

Council District

Page Reference Residential Home Care

Noosa

154

227-234

North Burnett

155

227-234

Northern Peninsula

227-234

Balonne

148

227-234

Goondiwindi

152

227-234

Palm Island

Banana

148

227-234

Gympie

152

227-234

Paroo

227-234

Barcaldine

149

227-234

Hinchinbrook

153

227-234

Pormpuraaw

227-234

Hope Vale

153

227-234

Quilpie

227-234

Ipswich

227-234

Isaac

132-136 221-226

Barcoo Blackall-Tambo

149

Boulia Brisbane Bulloo

Richmond

Issac

227-234

Rockhampton

227-234

Jericho

227-234

Scenic Rim

227-234

Somerset

227-234

South Burnett

227-234

Southern Downs

221-226

Sunshine Coast

149

227-234

Kowanyama

Burdekin

149

227-234

Livingstone

227-234

Lockhart River

Cairns

150

227-234

Lockyer Valley

Carpentaria

150

227-234

Logan

Cassowary Coast

153

153 140

140-141 221-226

Tablelands

155

227-234

145-146 221-226 146

221-226

155-156 227-234 156

227-234

146-148 221-226 156

227-234

Toowoomba

227-234

Mackay

153

227-234

Torres

158

227-234

Townsville

158

227-234

158

227-234

Mapoon

Cherbourg

151

227-234

Maranoa

154

227-234

Weipa

227-234

Mareeba

154

227-234

Western Downs

227-234

Whitsunday

227-234

McKinlay

Croydon

227-234

Moreton Bay

Diamantina

227-234

Mornington

154

227-234

Woorabinda

151

227-234

151

Cook

227-234 144-145 221-226

153

Charters Towers Cloncurry

227-234

Longreach

150-151 227-234

Central Highlands (QLD)

Redland

227-234

Bundaberg Burke

139-140 221-226

155

142-144 221-226

156-158 227-234

158-159 227-234 159

Winton

Doomadgee

151

227-234

Mount Isa

154

227-234

Wujal Wujal

Douglas

151

227-234

Murweh

154

227-234

Yarrabah

Etheridge

227-234

Muttaburra

227-234

Flinders (QLD)

227-234

Napranum

227-234

227-234 227-234

159

227-234 227-234

159

227-234

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Suburb & Town Reference Index

A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a Suburb/Town is not listed please refer to the next closest suburb.

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Acacia Ridge

132

Brookfield

132

Coolangatta

137

Gracemere

155

Albany Creek

142

Browns Plains

141

Coolum Beach

147

Graceville

133

Alexandra Headland

146

Buderim

146

Cooroy

154

Granville

151

Alexandra Hills

144

Bulimba

132

Coorparoo

133

Greenbank

141

Algester

132

Bundaberg

149

Corinda

133

Greenslopes

134

Allora

156

Bundaberg North

149

Cornubia

141

Gununa

154

Alpha

149

Burdell

158

Cranley

156

Gympie

152

Annandale

158

Burleigh Heads

137

Crows Nest

157

Hamilton

134

Annerley

132

Burleigh Waters

137

Currimundi

147

Helensvale

137

Arundel

137

Burnside

146

Currumbin Waters

137

Herberton

156

Ashmore

137

Burpengary

142

Dalby

159

Highfields

157

Aspley

132

Burpengary East

142

Deception Bay

143

Highgate Hill

134

Atherton

156

Caboolture

142

Dicky Beach

147

Hillcrest

141

Ayr

149

Caboolture South

142

Doomadgee

151

Holland Park

134

Bald Hills

132

Cairns

150

Douglas

158

Holland Park West

134

Barcaldine

149

Calamvale

132

Drewvale

133

Home Hill

149

Bardon

132

Caloundra

146

Dunwich

145

Hope Island

138

Bargara

149

Capalaba

145

Durack

133

Hope Vale

Beachmere

142

Caravonica

150

Eagleby

141

Idalia

158

Beaconsfield

153

Carbrook

141

Eastern Heights

139

Ingham

153

Beaudesert

145

Cardwell

150

Edens Landing

141

Innisfail

150

Beenleigh

140

Carina

132

Edge Hill

150

Ipswich

139

Beerwah

146

Carindale

132

Edmonton

150

Jandowae

159

Bellmere

142

Carseldine

132

Eidsvold

155

Jimboomba

146

Benowa

137

Chapel Hill

132

Eight Mile Plains

133

Julatten

154

Bethania

140

Charleville

154

Elanora

137

Kallangur

143

Biggenden

155

Charters Towers

151

Emerald

151

Kangaroo Point

134

Biggera Waters

137

Chelmer

133

Ferny Grove

133

Kawana

155

Biloela

148

Cherbourg

151

Ferny Hills

143

Kawungan

151

Birkdale

145

Chermside

133

Flinders View

139

Kearneys Spring

157

Birtinya

151, 153

146

Chermside West

133

Forest Lake

133

Kelvin Grove

134

Blackall

149

Childers

149

Fortitude Valley

133

Kenmore Hills

134

Bli Bli

146

Chinchilla

158

Gatton

140

Keperra

134

Bongaree

142

Clayfield

133

Gayndah

155

Kepnock

149

Boonah

145

Clear Island Waters

137

Geebung

133

Kewarra Beach

150

Boondall

132

Clermont

153

Gin Gin

149

Kilcoy

146

Boronia Heights

140

Cleveland

145

Gladstone

152

Killarney

156

Bowen

159

Clifton

156

Glen Eden

152

Kingaroy

155

Boyne Island

152

Clontarf

143

Glenella

153

Kippa-Ring

143

Brassall

139

Collinsville

159

Glenvale

157

Kirwan

158

Bray Park

142

Condon

158

Goondiwindi

152

Kuluin

147

132

Cooktown

151

Gordonvale

150

Labrador

138

Brighton

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Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Laidley

140

Murrumba Downs

143

Redlynch

150

Toowong

136

Lawnton

143

Nambour

147

Richmond Hill

151

Toowoomba

158

Little Mountain

147

Nanango

156

Riverview

140

Torquay

152

Logan Reserve

141

Narangba

143

Robina

138

Townsville

158

Longreach

153

Nerang

138

Rochedale South

135

Townview

154

Lowood

146

New Farm

135

Rockhampton

155

Trebonne

153

Lutwyche

134

Newmarket

135

Rocklea

135

Tugun

139

Mackay

153

Newstead

135

Rockville

157

Tully

151

Malanda

156

Newtown

157

Roma

154

Twin Waters

148

Maleny

147

Noosa Heads

154

Rosalie

135

Upper Coomera

139

Manly

134

Noosaville

154

Rosewood

140

Upper Mount Gravatt

136

Manly West

134

Norman Gardens

155

Rothwell

144

Urangan

152

Mareeba

154

Normanton

150

Rowes Bay

158

Urraween

152

Maroochydore

147

North Ipswich

139

Runaway Bay

139

Varsity Lakes

139

Maryborough

151

North Lakes

144

Salisbury

135

Victoria Point

145

Meridan Plains

147

North Mackay

153

Sandgate

135

Wamuran

144

Mermaid Beach

138

North Rockhampton

155

Sarina

153

Warana

148

Merrimac

138

North Tamborine

146

Scarborough

144

Warwick

156

Middle Ridge

157

Nudgee

135

Seven Hills

135

Waterford

141

Miles

159

Nundah

135

Sinnamon Park

136

Weipa

158

Millbank

149

Oakey

157

Sippy Downs

148

Wellington Point

145

Millmerran

157

Ormiston

145

Slacks Creek

141

West Mackay

153

Mirani

153

Oxley

135

South Toowoomba

157

Westcourt

150

Mitchelton

134

Pacific Paradise

148

Southport

139

White Rock

150

Monto

155

Palm Island

155

Springsure

151

Whitfield

150

Mooroobool

150

Palmwoods

148

Springwood

141

Windsor

136

Morayfield

143

Parkinson

135

St George

148

Wishart

136

Morningside

134

Parkwood

138

Stanthorpe

156

Wondai

156

Mossman

151

Pelican Waters

148

Sunnybank Hills

136

Woodford

144

Mount Coolum

147

Peregian Springs

148

Surat

154

Woodridge

141

Mount Gravatt

134

Pimlico

158

Taigum

136

Woolloongabba

136

Mount Gravatt East

134

Pimpama

138

Tallebudgera

139

Wooloowin

136

Mount Isa

154

Pine Mountain

140

Tara

159

Woombye

148

Mount Lofty

157

Pinjarra Hills

135

Taroom

Woorabinda

159

Mount Louisa

158

Pittsworth

157

Tewantin

154

Woorim

144

Mount Morgan

155

Point Vernon

152

The Gap

136

Woree

150

Mount Ommaney

135

Port Douglas

151

Theodore

148

Wynnum

136

Mount Warren Park

148, 159

141

Proserpine

159

Thornlands

145

Wynnum West

136

Mudgeeraba

138

Raceview

140

Thursday Island

158

Yarrabah

159

Mundingburra

158

Rangeville

157

Tiaro

152

Yeppoon

153

Mundubbera

155

Redcliffe

144

Tin Can Bay

152

Yeronga

136

Murgon

155

Redland Bay

145

Toogoolawah

146

Zilzie

153

Aged Care Guide

130

QUEENSLAND 2021/22

Local Government Areas (State Maps) This map provides you with a geographical reference to the LGA areas in Queensland.

Metropolitan & surrounds

TORRES STRAIT ISLAND

TORRES

NORTHERN PENINSULA

SUNSHINE COAST

SOMERSET

MAPOON

MORETON BAY NAPRANUM WEIPA

LOCKHART RIVER

BRISBANE LOCKYER VALLEY

AURUKUN

REDLAND IPSWICH LOGAN

PORMPURAAW COOK

HOPE VALE

KOWANYAMA

GOLD COAST

SCENIC RIM

WUJAL WUJAL

MORNINGTON

DOUGLAS MAREEBA

CARPENTARIA

YARRABAH CAIRNS

DOOMADGEE

CASSOWARY COAST

TABLELANDS

PALM ISLAND

BURKE

ETHERIDGE

CROYDON

HINCHINBROOK TOWNSVILLE BURDEKIN MOUNT ISA

MCKINLAY

Regional

RICHMOND CHARTERS TOWERS

WHITSUNDAY

CLONCURRY

MACKAY FLINDERS

ISAAC BOULIA

LIVINGSTONE

WINTON ROCKHAMPTON

BARCALDINE LONGREACH

GLADSTONE

CENTRAL HIGHLANDS

WOORABINDA

DIAMANTINA

BLACKALL-TAMBO

BANANA

BARCOO

BUNDABERG

NORTH BURNETT

FRASER COAST NOOSA

QUILPIE

CHERBOURG

MURWEH

GYMPIE SOUTH BURNETT

MARANOA

WESTERN DOWNS

TOOWOOMBA BULLOO PAROO

BALONNE

GOONDIWINDI SOUTHERN DOWNS

Reproduced with the permission of the Queensland Government

AgedCareGuide.com.au

QUEENSLAND 2021/22

How to read the residential tables

If you also use

www.AgedCareGuide.com.au

then this number is the unique identifier

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran a sitio lliative n Care Ca Cult ura re Bed lly S s Ret irem pecific ent Livi ng O nsit e

Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name

Notes

PHONE (07)

ABC Council

DPS Advertisement Web Page Reference ID

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

131

123 Sample Rd

P 91 50

1234 5678

C D TF

61 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H

Booked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Culturally Specific

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Culturally Specific — Care services catering to the needs of those from non-English speaking, or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia. Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care homes Queensland

Aged Care Guide

QUEENSLAND 2021/22

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs BRISBANE PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

132

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

BRISBANE Council Acacia Ridge 4110 Churches of Christ in Queensland Brig-O-Doon Aged Care Service

425 Mortimer Rd

3373 2222

44 44

117 Dalmeny St

3711 4711

145 133

D TF

421 Annerley Rd

1300 874 2273

Algester 4115 Algester Lodge Nursing Home

Annerley 4103 TriCare Annerley AC Residence

141 Albany Creek Rd

3505 1382

119 119

1929 Gympie Rd

3261 5133

51 51

59 Main Ave

1800 778 767

84 76

2141 Sandgate Rd

1800 778 767

10 10

3631 7380

40 40

Bardon 4065 St Vincent's Care Services Bardon

62-63, OBC 14506

D TF

Bald Hills 4036 PM Aged Care

14439

TF b

Aspley 4034 Aspley Aged Care

21370

Brighton 4017 Gannet House - Brighton Health Campus 449 Hornibrook Hwy

Brookfield 4069

CALD

Boondall 4034 St Vincent's Care Services Boondall

27 14747

14842

7 14623

7 19917

73 61502

Berlasco Court Caring Centre

139B Gold Creek Rd

3371 4377

60 60

Carinity Brookfield Green

139 Gold Creek Rd

1300 109 109

136 96

C D TF D TF

50 Brisbane St

1300 998 100

152 2

D TF

20-21 14563

3723 0400

120 120

WC D TF

3, IBC 18345

1800 838 929

128 128

D TF D TF

Bulimba 4171 Regis Bulimba

Calamvale 4116 Calamvale Parklands Care Community

8 Raffin Cr

Carina 4152 Blue Care Carina Aged Care Facility

455 Richmond Rd

PresCare Vela

141 Fursden Rd

3338 6100

154 154

40 Scrub Rd

3917 6800

50 50

D TF

Carseldine Greens Care Community

40 Raynbird Pl

3500 9300

120 120

St Vincent's Care Serv Carseldine

736 Beams Rd

1800 778 767

178 140

WC D TF

3379 9800

128 122

Carindale 4152 Lorocco

Carseldine 4034

Chapel Hill 4069 The Cairns Aged Care Centre at Chapel Hill 730 Moggill Rd

C D TF

CALD

10 14453

CALD

14512

14760 18397

14757 3, IBC 18036

7 14840 78 19903

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

QUEENSLAND 2021/22

BRISBANE continued PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

133

1st time user? See page 131

DPS Advertisement Web Page Reference ID

BRISBANE Council continued Chelmer 4068 35 Victoria Ave

1300 209 355

120 120

930 Gympie Rd

1800 448 448

58 58

Emmaus Village Aged Care Community 930 Gympie Rd

1800 448 448

58 8

Parkview Aged Care Community

930 Gympie Rd

1800 448 448

145 121

St Mark's Aged Care Community

930 Gympie Rd

1800 448 448

62 29

682 Rode Rd

1300 874 2273

144

51 Norman Pde

3556 4401

P 39 39

Casa Dámore

34 Park St

3434 2700

105 105

Coorparoo Aged Care

388 Cavendish Rd

3153 6000

F TF

Regis Chelmer

D TF

Chermside 4032 Cooper House Aged Care Community

C C WC C

Chermside West 4032 TriCare Stafford Lakes AC Residence

Coorparoo 4151

Corinda 4075 Bethesda Caring Centre

29 Grace St

1800 448 448

75 10

Drewvale 4116 209 Illaweena St

3373 9000

276 Blunder Rd

3556 4401

123 123

Arcare Eight Mile Plains

549 Warrigal Rd

1300 272 273

119 119

The Plains Retirement Village

333-357 Underwood Rd

Southern Cross Care Stretton Gardens

3737 5000

Ferny Grove 4055 Regis Ferny Grove

39 Lanita Rd

1300 998 100

124 94

Forest Lake 4078 Forest Lake Lodge

12 Tewantin Way

3278 9486

151 145 s

171 St Pauls Tce

1300 951 501

125 125 s

19 Halsmere St

1800 448 448

145 145

3725 6400

61 29

Fortitude Valley 4006 Villa Maria

Geebung 4034 John Wesley Gardens

19 Bell Tce

Note: 1. SL; CC – no ACAT required; dementia & palliative care available

2. Chinese, Greek, Italian

14486 69 19109 14763

IFC-1, 13 14428 14535 20-21 19112

Chinese, Jewish, Vietnamese

14603 14412

CALD, LGBTIQ

g D TF

19891

CALD, LGBTIQ

D TF C

Graceville 4075 Beth Eden Riverside Village

14422

133 38623

C D TF

14405

19918

D T F g Note 2 D TF b H

124 116 s

14416

Note 1

C D TF

Eight Mile Plains 4113

18473

62-63, OBC 14822

Durack 4077 Aveo Durack Aged Care

g CALD, LGBTIQ g CALD, LGBTIQ g H CALD, LGBTIQ g CALD, LGBTIQ

WC D TF b

Clayfield 4011 Aveo Freedom Aged Care Clayfield

F F F F

20-21 21450

14599 14857

Be part of the family! Ph: 07 3153 6000 | 388 Cavendish Road, Coorparoo, QLD 4151 www.coorparooagedcare.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

134

Aged Care Guide

QUEENSLAND 2021/22

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs BRISBANE continued

Notes

PHONE (07)

1st time user? See page 131

DPS Advertisement Web Page Reference ID

BRISBANE Council continued Greenslopes 4120 Janolma Nursing Home

10 Holland St

3397 1003

Hamilton 4007

Note 1

150 150

3844 6063

73 40

Greek, NESB

85 Seville Rd

3422 3888

142

21 Birdwood Rd

3421 4000

100 100

1800 778 767

171 141

23 Rochester Tce

1300 109 109

89 20

129 Brookfield Rd

1800 838 929

121 81

998 Samford Rd

3355 5599

49 37

1300 998 100

135 135

1300 610 610

11 Audell St

101 Allen St

3422 9300

19 Hampstead Rd

Holland Park 4121 Southern Cross Care Duhig Village

Holland Park West 4121 Holland Park Aged Care

Kangaroo Point 4169 St Vincent's Care Services Kangaroo Point 411 Main St

Kelvin Grove 4059 Carinity Hilltop

Kenmore Hills 4069 Blue Care Kenmore Aged Care Facility

Keperra 4054 Keperra Sanctuary Aged Care

14854

7 14652 10 14837 CALD

14846

20-21 21946

101 101

D TF

18, 81 14761

3900 4700

36 16

18992

28 Blaker Rd

3513 9010

98 98

1800 778 767

175 122

H H

27 14870

46 Church Rd

D TF D TF

3395 6888

24 16

35 Perry St

Mitchelton 4053

Morningside 4170 694 Wynnum Rd

Mount Gravatt 4122 TriCare Mt Gravatt Aged Care Residence 20 Somerfield St

1300 874 2273

79 Foxglove St

Note: 1. CALD - Female residents only in dementia specific unit

3422 9500

146 117 49

7 14838 ATSI

WC D TF b

Mount Gravatt East 4122 Esida & Esida Lodge

5 14548

Manly West 4179

Georgina Hostel & AC Facility

69 14504

Anglicare SQ Edwin Marsden Tooth Memorial Home Residential Aged Care 162 Oceana Tce

Churches of Christ in Queensland Moonah Park Aged Care Service St Vincent's Care Services Mitchelton

14624

D TF

Manly 4179

Janoah Gardens Retirement Village

14411 21106

Lutwyche 4030 Regis Lutwyche

14636

42 38

Highgate Hill 4101 St Nicholas Nursing Home & Hostel

D TF TF

1800 838 929

Blue Care Hamilton Merriwee Court ACF 31 Jackson St Portofino Hamilton

14827 62-63, OBC 14634 14476

Freecall 24 hour advice line: 1800 639 331 Email: enquiries@alzqld.org.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

QUEENSLAND 2021/22

BRISBANE continued PHONE (07)

s W C DT F b gH

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

135

1st time user? See page 131

DPS Advertisement Web Page Reference ID

BRISBANE Council continued Mount Ommaney 4074 22 Endeavour St

1300 874 2273

Bupa New Farm

193 Moray St

1800 718 348

86 86

Ozcare Palm Lodge Aged Care Facility

424 Bowen Tce

1800 692 273

119 65

34 Free St

3352 6488

58 58

50 Longland St

3556 4401

99 99

131 Queens Rd

3260 9555

199 199 s

OzPol Villa

110 Vernon St

3238 6700

Zion

24 Union St

3266 5911

100 100

TriCare Jindalee Aged Care Residence

New Farm 4005

Newstead 4006 Aveo Newstead Aged Care

Nudgee 4014 Mercy Community RAC Services

Nundah 4012

100-101 14407

C D TF

14745

169 Seventeen Mile Rocks Rd 1800 692 273

100 36

Arcare Parkinson

20 Bufalino St

1300 272 273

110 110

Bolton Clarke Carrington, Parkinson

16 Blairmount St

3711 1100

100 88

2603 Moggill Rd

3335 5500

116 116

28 Sunningdale Ave

3556 4401

P 110 58

18 Balham Rd

3277 5841

57 57

18-24 Howard St

3367 0132

Ozcare Bakhita Villa Aged Care Facility

Parkinson 4115

Rochedale South 4123 Aveo Freedom Aged Care Rochedale

Rocklea 4106 Pine Lodge Home for the Aged

Rosalie 4064 Rosalie Nursing Care Centre

Salisbury 4107

14553

CALD, Polish

19377

D TF

Italian

100-101 14452

D TF C D TF

Greek

IFC-1, 13 21327

TF b

Regis Sandgate Griffith

60 Wakefield St

1300 998 100

50 50

Regis Sandgate Lucinda

60 Wakefield St

1300 998 100

162 162

Regis Sandgate Musgrave

60 Wakefield St

1300 998 100

232 232

D F D TF D TF

41 Griffith Pl

1300 272 273

106 106 s

Arcare Seven Hills Aged Care

Note: 1. Includes services for residents with intellectual disabilities

14468

14773 Note 2

Women only

24, 119 14841 20-21 14490

18008 14743

C D TF

136 94

Seven Hills 4170

D TF

1300 998 100

Sandgate 4017

14415

279 Lillian Ave

Regis Salisbury

22377

H Note 1

Pinjarra Hills 4069 Bolton Clarke Fairview, Pinjarra Hills

59 14418

C D TF

Oxley 4075

62-63, OBC 14847

TF D TF

Newmarket 4051 Woodlands Aged Care

TF b

H H H

20-21 14414 20-21 21412 20-21 21411 IFC-1, 13 39060

2. SL; CC – no ACAT required; dementia, palliative & respite care available

Aged Care Guide

QUEENSLAND 2021/22

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs BRISBANE continued PHONE (07)

s W C DT F b gH

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136

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

BRISBANE Council continued Sinnamon Park 4073 144 144 s

Dovetree Aged Care Community

620 Seventeen Mile Rocks Rd 1800 448 448

Jacobs Court Aged Care Community

620 Seventeen Mile Rocks Rd 1800 448 448

Kentish Court Aged Care Community

620 Seventeen Mile Rocks Rd 1800 448 448

50 50

Knowles Court Aged Care Community

620 Seventeen Mile Rocks Rd 1800 448 448

53 53

Nash Court Aged Care Community

620 Seventeen Mile Rocks Rd 1800 448 448

49 49

Reid Court Aged Care Community

620 Seventeen Mile Rocks Rd 1800 448 448

52 52

C D TF C C C C C

51 51

Sunnybank Hills 4109 1800 838 929

72 72

3845 0000

140 98

330 Jackson Rd

1300 874 2273

100 100

Anglicare SQ St Martin's Residential Care 304 Roghan Rd

1300 610 610

Anglicare SQ Symes Grove Res Aged Care 314 Church Rd

1300 610 610

105 105

Arcare Taigum

156 Muller Rd

1300 272 273

93 93

6 Kilbowie St

1300 998 100

134 104

11 Exmouth St

1300 610 610

D TF

3349 0110

1300 874 2273

Blue Care Sunnybank Hills Carramar ACF 130 Hellawell Rd Bolton Clarke Cazna Gdns, Sunnybank Hills 465 Hellawell Rd TriCare Sunnybank Hills Aged Care Res

Taigum 4018

W C

Toowong 4066 Anglicare SQ St John's RAC for Men

Upper Mount Gravatt 4122 Garden City Aged Care Services

33 Tryon St

TriCare Upper Mt Gravatt AC Residence 20 Agay St Windsor Aged Care Services

26 Palmer St

3357 9099

C D TF

14 Glasford St

1300 109 109

104 104 s

D TF

61 13

Woolloongabba 4102 Nazareth Residential Aged Care

23 Hawthorne St

3391 5534

32 32

St Luke's Green

43 Taylor St

3129 9075

60 60

1300 109 109

81 41

3393 5511

126 112

Wooloowin 4030 Carinity Clifford House

44 Jimbour St

Wynnum 4178

CALD, LGBTIQ

14628

CALD, LGBTIQ

14627

CALD, LGBTIQ

14626 14478 14465 62-63, OBC 20018

18, 81 14443 Italian

IFC-1, 13 21328 20-21 14800

Men only

18, 81 14878 24, 119 14639 62-63, OBC 14861

24, 119 14509 10 14658

14633 75 20016

76 14768

1300 998 100

98 94

166 Sibley Rd

1800 838 929

148 130

D TF

5 Cansdale St

1300 998 100

100 76

D TF

Note: 1. Dementia care available

14629

261 Preston Rd

Regis Yeronga

CALD, LGBTIQ

10 14419

Regis Wynnum

Yeronga 4104

14358

D TF

272 Wynnum North Rd

Blue Care Wynnum Aged Care Facility

CALD, LGBTIQ

18, 81 14826

TF D TF

Nazareth House Wynnum

Wynnum West 4178

14659

C D TF W TF b

Wishart 4122 Carinity Wishart Gardens

TF D TF D TF

Windsor 4030

CALD, LGBTIQ

DT g CALD D TF H Note 1 TF b

The Gap 4061 Regis The Gap

g g g g g g

20-21 14630

CALD

14889 20-21 19921

AgedCareGuide.com.au

QUEENSLAND 2021/22

GOLD COAST PHONE (07)

s W C DT F b gH

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

137

1st time user? See page 131

DPS Advertisement Web Page Reference ID

GOLD COAST Council Arundel 4214 Blue Care Arundel Woodlands Lodge ACF 29 Melbourne Rd

1800 838 929

St Vincent's Care Services Arundel

101 Allied Dr

1800 778 767

Ashmore Gardens Care Community

100 Wardoo St

5510 1800

Ashmore Retreat

19 Allunga Ave

5656 1000

HillView Ashmore

135 Cotlew St

5597 0422

Ozcare De Paul Villa Aged Care Facility

27 Edmund Rice Dr

108 108 s

D TF b g C D TF

50 50

Ashmore 4214

1800 692 273

Benowa 4217 Churches of Christ in Queensland Lady Small Haven Aged Care Service

127 119

D TF 146 146 D TF 40 40 s F W 115 79 s C D TF

60 Allchurch Ave

5510 1555

107 62

501 Care Centre

501 Pine Ridge Rd

5537 4278

62 58

Harbour Quays Aged Care

36 Compass Dr

5655 3200

TriCare Labrador Aged Care Residence

71 Brighton St

1300 874 2273

131 103 s

Biggera Waters 4216

Burleigh Heads 4220 Ozcare Ozanam Villa Burleigh AC Facility 20 Matilda St

1800 692 273

10 Executive Dr

5587 8000

Clear Island Waters 4226

150 126 115 115 s

32D 18205 64 14699

100-101 14727

27 14671

5 Appel St

1800 838 929

70 52

Kirra Beach Care Community

6-10 Ocean St

5587 5500

91 53

D TF TF

5507 8300

123 123

17 Applecross Way

1800 838 929

50 38

D TF

Arcare Helensvale

103 Lindfield Rd

1300 272 273

72 72

Arcare Helensvale St James

40 Helensvale Rd

1300 272 273

70 62

Currumbin Waters 4223 Elanora 4221 Helensvale 4212

14851 20015 62-63, OBC 14662

14521

Blue Care Kirra Aged Care Facility

Blue Care Elanora Pineshaven ACF

CALD

142

Bolton Clarke Galleon Gdns, Currumbin Waters 126-138 Galleon Way

3, IBC 14503

100-101 14665

1300 874 2273

Coolangatta 4225

CALD

D TF

Gooding Dr

TriCare Cypress Gdns Aged Care Res

g g

14793 7 14767

D TF C D TF C TF b

Burleigh Waters 4220 SandBrook Aged Care

CALD

TF b

TF TF

62-63, OBC 14728

14798 CALD

14724

H g

3, IBC 14539

CALD

14794 IFC-1, 13 19810 IFC-1, 13 14852

Aged Care Guide

QUEENSLAND 2021/22

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs GOLD COAST continued PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

138

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

GOLD COAST Council continued Hope Island 4212 Arcare Hope Island

10 Halcyon Way

1300 272 273

Arcare Sanctuary Manors

38 Caseys Rd

1300 272 273

Lions Haven for the Aged

9 Pendraat Pde

120 120 s

D TF TF DT

39 39

5530 8966

115 115

Labrador 4215 Blue Care Labrador Aged Care Facility

83 Muir St

1800 838 929

160 124

Ozcare Keith Turnbull Place ACF

52 Imperial Pde

1800 692 273

136 103

Ozcare Parkwood Gardens ACF

100 Usher Ave

1800 692 273

144 112

Southport Lodge

37 Jimmieson Ave

5591 6722

36 36

Mermaid Beach 4218

D TF g D TF D TF C TF b

2424 Gold Coast Hwy

1300 874 2273

Bupa Merrimac

3-5 Glenhaven Ct

1800 718 348

98 98

HillView Merrimac

239 Gooding Dr

5559 3222

Merrimac Park Private Care

50 Macadie Way

5618 1111

TriCare Mermaid Beach Aged Care Res

Merrimac 4226 134 134 s 96 96

Mudgeeraba 4213 96 96

Carinity Cedarbrook

120 Mudgeeraba Rd

1300 109 109

Estia Health Mudgeeraba

21-25 Old Coach Rd

5565 0900

148 148 s

Nerang 4211 Churches of Christ in Queensland Homesteads Aged Care Service Melody Park Retirement Resort

64-66 Billabirra Cr

5557 1888

41 41

261 Gilston Rd

5557 1777

40 38

Nerang Nursing Centre

6 Mylor St

5578 4888

Parkwood 4214

s s s

14830

CALD

14790 100-101 14381 100-101 19164 14667 62-63, OBC 14746

D TF D TF

10 19927

D TF

Arcare Pimpama

2 Halcyon Dr

1300 272 273

96 96

TriCare Pimpama Aged Care Residence

6 Anembo Ave

1300 874 2273

112

Japara Robina Rise

54 Scottsdale Dr

5647 0100

Odyssey Lifestyle Care Communities

1 The Crestway

5551 6720

Villa Serena Aged Care

2 Easthill Dr

5665 5999

Robina 4226

2. SL; CC - no ACAT required

Couples rooms available

59 14653

90 90

Note: 1. Chinese, Dutch, Egyptian

IFC-1, 13 14578

64 17992 20199

CALD

106 106 P 148

14691 14669

LGBTIQ

D TF

IFC-1, 13 22324 IFC-1, 13 21453

F TF b

D TF

50-51 14856 27 14663

CD F D TF D TF

Pimpama 4209

IFC-1, 13 20295

TF D TF D TF

1300 272 273

111 111

Note 1

TF b

2 Woodlands Way

Arcare Parkwood

62-63, OBC 14707 38548

H Note 2

33D 54397 5 14399

Professional, caring and understanding staff

0423 871 688 info@allstepsagedcare.com ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

QUEENSLAND 2021/22

GOLD COAST continued to IPSWICH PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

139

1st time user? See page 131

DPS Advertisement Web Page Reference ID

GOLD COAST Council continued Runaway Bay 4216 1800 718 348

108

Bupa Runaway Bay

376 Pine Ridge Rd

Paradise Lakes Care Centre

360 Oxley Dr

5537 8488

TriCare Bayview Place Aged Care Res

86 Bayview St

1300 874 2273

Anglicare SQ Abri RAC

37 Bauer St

1300 610 610

Broadwater Grove Care Community Churches of Christ in Queensland Golden Age Aged Care Service Churches of Christ in Queensland Marana Gardens Aged Care Service Estia Health Gold Coast

55 Worendo St

5557 7700

94 24

60 Ridgeway Ave

5509 8555

94 56

10 Ridgeway Ave

5552 6888

71 71

34 Scarborough St

5551 0307

87 87

Estia Health Southport

40 William St

5646 4170

110

St Vincent's Care Services Southport

32 Bauer St

1800 778 767

The Henley on Broadwater Private AC

70 Marine Pde

48 48

Southport 4215

5591 2111

94 88 P 12

s s s s s

Tallebudgera 4228

59 20899

F F TF b

C D TF D TF C TF C TF TF DT D TF F

14577 62-63, OBC 14500

18, 81 14484 CALD

3, IBC 14862 27 14723

27 14680

g g

CALD

50-51 20329

CALD

50-51 17993 7 14689

22162

CALD

14664

Blue Care Tallebudgera Talleyhaven ACF 54 Dudgeon Dr

1800 838 929

48 48

St Andrews, Tallebudgera

2 Sullivan Rd

1800 960 433

72 72

6 Croft Ct

1800 718 348

160

59 19792

Tugun 4224 Bupa Tugun

s s

Upper Coomera 4209

C D TF C D TF

14666

142 Reserve Rd

5502 8222

155 119

C D TF

14571

The Terraces Aged Care

74 University Dr

5592 7300

12 Lake St

5554 8100

TF C D TF

18736

Varsity Views Care Community

151 135 s

CALD

9 Charles St

1800 838 929

82 26

CALD - Dementia care available 14514

32 Grange Rd

3817 0400

94 90

33B Robertson Rd

1300 951 501

100 100

C D TF D TF

205-215 Ripley Rd

1800 838 929

116 58

Carinity Colthup Manor

39 Thorn St

1300 109 109

71 28

Infinite Care Ipswich

43 South St

1800 463 468

96 72

D TF D F

170 157 s

D TF

Magnolia Aged Care Coomera

Varsity Lakes 4227 120 120

IPSWICH Council

3, IBC 18665

Brassall 4305 Blue Care Brassall Aged Care Facility

Eastern Heights 4305 Bolton Clarke Milford Grange, Ipswich Catholic Healthcare Villa Maria Centre Eastern Heights

Flinders View 4305 Blue Care Flinders View Nowlanvil ACF

Ipswich 4305

North Ipswich 4305 Bundaleer Lodge Nursing Home

114 Holdsworth Rd

3201 8772

18677 14396 CALD - Dementia care available 14382

10 14522 80 61644

14450

140

Aged Care Guide

QUEENSLAND 2021/22

s W C DT F b gH

PHONE (07)

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

89 Bayley Rd

3201 6373

P 40

129 Wildey St

3288 9955

2 Moggill Ferry Rd

3282 1000

167 151

59 John St

5464 2392

71 71

28 Logan St

5462 3311

22 22

22 Dawson Dr

1300 998 100

60 22

Carinity Karinya Place

26 Samuel St

1300 109 109

63 14

Tabeel, Laidley

27 Ambrose St

1800 960 433

IPSWICH continued to LOGAN

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

IPSWICH Council continued Pine Mountain 4306 Fairhaven Care Centre Pine Mountain

Note 1

18753

Raceview 4305 Southern Cross Care Qld St Mary's

Riverview 4303 Riverview Gardens Aged Care Centre

D TF

Rosewood 4340 Cabanda Care

LOCKYER VALLEY Council

69 14384

D TF

78 14580

H Note 2

14448

Gatton 4343 Churches of Christ in Queensland Amaroo Aged Care Service Regis Gatton

F F

Laidley 4341 85 2

s s

LOGAN Council

27 14508

20-21 14492 10 14520

F TF

14362

Beenleigh 4207 Beenleigh Nursing Home

45 York St

3287 2700

C D TF

14471

87-91 Station Rd

3451 8600

148 118 s

C D TF C D TF D TF C D TF

17994

Bethania 4205 Bethania Gardens

Blue Care Beenleigh Bethania Haven ACF 67-71 Station Rd

1800 838 929

Jeta Gardens Aged Care

1800 227 818

27 Clarendon Ave

Palm Lake Aged Caring Com'ty Bethania 1 Goodooga Dr

1800 246 677

50 50

s 178 178 s 152 152

Boronia Heights 4124 St Paul de Chartres Residential Aged Care 12 Fedrick St

3800 7188

Note: 1. SRS - Approved clients can receive their Home Care Package services on site

98 98

D TF

CALD

H H

14783 14400 9 20019 14824

2. Asian, Dutch, European, German, Polish

AgedCareGuide.com.au

QUEENSLAND 2021/22

LOGAN continued PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

141

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

LOGAN Council continued Browns Plains 4118 Berrinba Greens Care Community

1-15 Greenfern Dr

3809 1400

128 124

WC D TF

Carbrook 4130 Blue Care Carbrook Wirunya ACF 559-581 Beenleigh-Redland Bay Rd 1800 838 929

43 43

Cornubia 4130 Infinite Care Cornubia

144 Beenleigh-Redland Bay Rd 1800 463 468

C D TF

133 133

259 River Hills Rd

3807 0655

74 74

3805 1844

Edens Landing 4207 Southern Cross Care Qld, Edens Landing 20-24 Loane Dr

Greenbank 4124 Regis Greenbank

271 Middle Rd

1300 998 100

147 59

46 Middle Rd

3809 8200

72 72

17 Halcyon Way

1300 272 273

90 90

33 Mount Warren Blvd

1800 246 677

110 110

8 Janice St

1300 272 273

109 109

Logan Reserve 4133 Arcare Logan Reserve

Arcare Slacks Creek

Aveo Freedom Aged Care Tanah Merah 3745 Pacific Hwy

3556 4401

Arcare Springwood

99 Cinderella Dr

1300 272 273

110 110

Blue Care Springwood Yurana ACF

129 Dennis Rd

1800 838 929

61 61

Springwood Terrace Care Community

266 Parfrey Rd

3722 9400

130 130

130-150 Old Logan Village Rd 3489 1000

60 60

Waterford 4133 Bolton Clarke Talbarra, Waterford

Woodridge 4114 Trinder Park

10 Laurel St

1800 960 433

Note: 1. SL; CC – no ACAT required; dementia, palliative & respite care available

156 122 s

69 14710

IFC-1, 13 21452

9 21444

D TF WC TF

IFC-1, 13 18638

Springwood 4127

14720

27 18682

P 124 81

ATSI

Slacks Creek 4127

80 21168

20-21 14708

Mount Warren Park 4207 Palm Lake Aged Caring Com'ty Mt Warren Park

18018

D TF

Hillcrest 4118 Churches of Christ in Queensland Clive Burdeu Aged Care Service

CALD

D TF

Eagleby 4207 Jimbelunga Nursing Centre

3, IBC 18658

F D TF TF

Note 1 CALD, Sri Lankan

g g

CALD

18652 IFC-1, 13 22020 14433 3, IBC 21424

D TF

18683

C D TF

14771

Aged Care Guide

QUEENSLAND 2021/22

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs MORETON BAY PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

142

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

MORETON BAY Council Albany Creek 4035 Aveo Freedom Aged Care Albany Creek 61 Explorer Dr

3556 4401

Estia Health Albany Creek

3264 4850

55 Faheys Rd West

P 83 81 71 10

Beachmere 4510

1800 246 677

102 102

41 Lotus Ave

3505 3201

120 120

199-213 Goodwin Dr

3400 1000

90 90

Foley St

3410 3700

128 96

1800 448 448

105 105

149-163 Rosehill Dr

3481 6100

96 96

135 Buckley Rd

5316 6000

120 120 s

Palm Lake Aged Caring Com'ty Beachmere 145 Bishop Rd

Bellmere 4510 New Direction Care

Bongaree 4507 Bribie Cove Aged Care Churches of Christ in Queensland Bribie Island Aged Care Service

Bray Park 4500 Anam Cara Aged Care Community

52 Lavarack Rd

s s

Burpengary 4505 Burpengary Gardens Care Community

Burpengary East 4505 Embracia in Burpengary

Caboolture 4510

5495 4233

119 161 185 61 174

3556 4401

P 104 93

Arcare Caboolture

51 Manley St

1300 272 273

Bolton Clarke Fernhill, Caboolture

81-103 King St

5490 6300

Regis Caboolture

65 Mewett St

1300 998 100

St Paul's, Caboolture

10-44 Tomlinson Rd

1800 960 433

Sunnymeade Park Aged Care Community 362-376 King St

Caboolture South 4510 Aveo Freedom Aged Care Morayfield

15-27 Adelaide Dr

Note: 1. SL; CC – no ACAT required; dementia & palliative care available

We welcome you to experience the Embraciacare difference.

Enquire today

119 114 72 61 174 s

Note 1

TF DT

50-51 14481

9 22353

CALD, LGBTIQ - Pets considered 21104

F C D TF CD

21532

14374

H H

27 14455 CALD, LGBTIQ

14536

WC D TF

3, IBC 14555

C D TF

142 20309

D TF CDT D TF C D TF b WC D TF b

IFC-1, 13 20898 14778

20-21 14493 14401

H H

14874 Note 2

20197

2. 2: SL; CC – no ACAT required; dementia, palliative & respite care available

Embracia in Burpengary 135 Buckley Road Burpengary QLD 4505

07 5316 6000

www.embraciaqueensland.com.au

24 HOUR NURSING CARE | RESPITE CARE | DEMENTIA CARE | PALLIATIVE CARE | FAMILY OWNED SINCE 1988 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

QUEENSLAND 2021/22

MORETON BAY continued PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

143

1st time user? See page 131

DPS Advertisement Web Page Reference ID

MORETON BAY Council continued Clontarf 4019 Beaumont Care Redcliffe AC Service

39 Baringa St

Ozcare Ozanam Villa Clontarf ACF

Cnr Tainton & King Sts

5328 1200

63 7

1800 692 273

121 73

1800 246 677

80 80

Deception Bay 4508

14877

F D TF

100-101 14360

122 122 s

C D TF TF TF

3550 5999

99 56

C D TF

Italian

14756

40 Narangba Rd

1800 838 929

54 54

14526

1800 246 637

128 122 s

CALD

1582 Anzac Ave

D TF D TF

Beaumont Care Peninsula AC Service

111 George St

5328 1200

80 10

Cooinda House

60 George St

3897 6101

60 60

Lodges on George

109 George St

3283 1355

132 132

260 Francis Rd

1800 838 929

93 75

D TF

5495 9000

99 95

D TF C D TF b

Palm Lake Aged Caring Com'ty Deception Bay 42-46 Bay Ave Seabrook Aged Care

15-29 Bonton Ave

3817 7300

Sir James Terrace

11 Stamp St

3204 7911

53 Linkwood Dr

Blue Care Kallangur Pilgrim ACF Maranatha Aged Care

77 77

Ferny Hills 4055 Bellevue Care Centre

Kallangur 4503

Kippa-Ring 4021

Lawnton 4501 Blue Care Lawnton Pine Woods ACF

Morayfield 4506 Morayfield Grove Care Community

69-71 Caboolture River Rd

Rockpool RAC - Morayfield

47 Amy St

0408 431 419

Murrumba Downs 4503 Bolton Clarke Inverpine, Murrumba Downs 54 Ogg Rd

150 150 s

23 Young Rd

Narangba Community Aged Care

31 Mumford Rd

94 88

3053 3700

94 57

TF D TF

Note: 1. CALD - Female only residents in dementia specific unit

1300 130 013

144 144 s

2. Dementia services available

9 20269

57 14589

19148

14485 14853

F D TF D TF

3490 3100

Narangba 4504 Narangba Aged Care

73 14601 14550 Note 1

14525 3, IBC 14598 21454 14529

H Note 2

143 21445 55 62011

Aged Care Guide

QUEENSLAND 2021/22

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs MORETON BAY continued to REDLAND PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

144

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

MORETON BAY Council continued North Lakes 4509 Arcare North Lakes

65 Endeavour Blvd

1300 272 273

136 136

North Lakes Terrace Care Community

2 North Lakes Dr

3384 2700

Dutch, German

146 146

C D TF D TF

1800 838 929

96 96

CALD - Dementia care available 19930

Redcliffe 4020 Blue Care Redcliffe Aged Care Facility

91 Anzac Ave

Rothwell 4022 Beaumont Care Rothwell AC Service

10 Springdale St

5328 1200

60 2

Blue Care Rothwell Nazarene ACF

25-39 Higgs St

1800 838 929

150 150

Peninsula Palms Aged & Com'ty Serv

77 Morris Rd

3897 2800

65 65

Seabrae Manor Aged Care

21 Buchanan St

3053 3333

94 58

C D TF D TF D TF DT

1300 272 222

94 86

80 80

Scarborough 4020 BallyCara Village, RC & Wellness

16B Oyster Point Esp

Wamuran 4512 Beaumont Care Wamuran Home

60 Ziviani Rd

5328 1200

Beaumont Care Wamuran Park Home

60 Ziviani Rd

5328 1200

12-14 Margaret St

5420 4000

75 75

7-13 Golf Dr

3410 0275

P 70

IFC-1, 13 18637 3, IBC 21105

14867

CALD

14560

144 20886 17 14644

14527

61611 Note 1

19916

Woodford 4514 Embracia in Woodford

Woorim 4507 Churches of Christ in Queensland Woorim Aged Care Service

C D TF

144 20619

27 18288

In safe hands Ph: 07 3053 3333 | 21 Buchanan St, Rothwell, QLD 4022 www.seabraemanor.com.au

We welcome you to experience the Embraciacare difference.

Embracia in Woodford 12-14 Margaret Street Woodford QLD 4514

07 5420 4000

www.embraciaqueensland.com.au

Enquire today

24 HOUR NURSING CARE | RESPITE CARE | DEMENTIA CARE | PALLIATIVE CARE | FAMILY OWNED SINCE 1988

REDLAND Council Alexandra Hills 4161 Blue Care Alexandra Hills Nandeebie ACF 87 Winchester Rd Churches of Christ in Queensland Buckingham Gardens Aged Care Service 8 Buckingham St Note: 1. SRS - NDIS services & respite available

1800 838 929

76 76

3824 4623

50 50

C D TF D F

CALD

14754 27 14461

AgedCareGuide.com.au

QUEENSLAND 2021/22

REDLAND continued to SCENIC RIM PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

145

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

REDLAND Council continued Birkdale 4159

C D T F g H Note 1 D TF b F

Prins Willem Alexander Lodge

62 Collingwood Rd

3822 0800

189 179

Regis Birkdale

25 MacGregor Dr

1300 998 100

70 70

Sylvan Woods Aged Care

500 Old Cleveland Rd East

3207 2830

260 Old Cleveland Rd East

3119 3100

133 133

Mandalay Retreat

Cnr Bay & Wellington Sts

3286 6879

Redland Residential Care

3 Weippin St

3488 3800

109 109 s

Seaton Place Aged Care

111 Smith St

3050 9100

131 128

28 Dickson Way

3409 9690

14 6

66 Bainbridge St

3556 4401

P 66 66

H Note 3

21401

Aveo Freedom Aged Care Redland Bay

88-106 Swansea Cct

3556 4401

P 46 46

20198

61-71 Peel St

TF D TF

Note 4

Blue Care Redland Bay Yarrabee ACF

CALD

14427

F D TF D TF

Capalaba 4157 CapellaBay Aged Care

110 110

Redland Bay 4165 40 31

3286 8600

120 120

343 Cleveland-Redland Bay Rd 3829 4800

45 44

Thornlands 4164 Bolton Clarke Moreton Shores, Thornlands 91-101 King St Finlandia Village PresCare Lake Sherrin

350 Boundary Rd

3206 4146

48 48

Victoria Point 4165 Adventist RV Victoria Pt

571-585 Cleveland-Redland Bay Rd 3820 5777

Marebello

537-547 Cleveland-Redland Bay Rd 3422 9300

Wellington Point 4160 Wellington Park Private Care

16 Balmoral St

3822 1876

179 173 s

C D TF 138 111 s WC D TF 94 94

32D 14816 Note 2

ATSI

g g

18395 19919

TF b g

Ormiston 4160

1800 838 929

5 14566 20328

D TF D TF b g F

Dunwich 4183

Aveo Freedom Aged Care Cleveland

20-21 14650

Cleveland 4163

Nareeba Moopi Moopi Pa AC Hostel

14622

14859

18684 Note 5

14722

14635

14483

C D TF

Mandalay Retreat Brisbane

Ashmore Retreat Gold Coast

Bangalor Retreat Tweed Heads

Ph 07 3286 6879

Ph 07 5656 1000

Ph 07 5599 9803

14502 14871

retreatcare.com.au

Call today and come home to a secure suite of your choice. To find out more visit our website www.retreatcare.com.au

SCENIC RIM Council Beaudesert 4285 Whiddon Beaudesert Star

14 Brooklands Dr

5542 4700

78 52

Wongaburra Garden Settlement

210-218 Brisbane St

5540 1400

128 100

Boonah 4310

C D TF C D TF

Churches of Christ in Queensland Harold Stark Ave 5469 2800 105 41 s Fassifern Aged Care Service D F H Note: 1. Dutch, Greek, Hispanic, Indonesian, Italian 3. SL; CC – no ACAT required; dementia & palliative care available 2. ATSI - Provides care to residents with complex behavioural / clinical care needs 4. SL; CC – no ACAT required; dementia, palliative & respite care available

14705 14494 27 14524 5. Finnish, Scandinavian

Aged Care Guide

QUEENSLAND 2021/22

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs SCENIC RIM continued to SUNSHINE COAST PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

146

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

SCENIC RIM Council continued Jimboomba 4280 Jimboomba Community Aged Care

21 East St

1300 130 013

North Tamborine 4272

144 144 s

D TF

55 38801

C D TF

14706

C D TF

14510

5328 1200

38 32

52 Taylor St

5422 4500

40 40

49 Main St

1800 838 929

30 30

2 Charles St

1800 838 929

41 41

5430 1400

120 120

96-104 Peachester Rd

5439 2400

99 99

1 Reflection Cr

5390 5100

151 129

D TF

CALD

3, IBC 20945

20 Lefoes Rd

1800 838 929

92 54

D TF

CALD

14685

Beaumont Care Roslyn Lodge Nth Tamborine 24 Main Western Rd

SOMERSET Council Kilcoy 4515 Sundale Aloaka Care Centre

Lowood 4311 Blue Care Lowood Glenwood ACF

Toogoolawah 4313 Blue Care Toogoolawah Alkira ACF

SUNSHINE COAST Council

CALD - Dementia care available 14530

C D TF

CALD

C s

14505

Alexandra Headland 4572 Bolton Clarke Tantula Rise, Alexandra Headland 96 Tantula Rd West

Beerwah 4519 Glasshouse Views Aged Care

Birtinya 4575 Kawana Waters Care Community

Bli Bli 4560 Blue Care Bli Bli Aged Care Facility

Buderim 4556 5477 9100

120 120 s

Buderim Views Aged Care

383 Mooloolaba Rd

Immanuel Gardens, Buderim

10 Magnetic Dr

1800 960 433

The Ormsby

112 Burnett St

5376 3700

140 140

98 Windsor Rd

5453 8333

50 50

s s

145 70

Burnside 4560 Sundale Rod Voller Care Centre

Caloundra 4551 Blue Care Caloundra Aged Care Facility

10 West Tce

1800 838 929

114 67

Bolton Clarke Centaur Memorial

21 West Tce

5390 0000

92 61

D TF

14361

18001

19042

F C D TF

14694

14815

F D TF F

20311

CALD

14507 14446

AgedCareGuide.com.au

QUEENSLAND 2021/22

SUNSHINE COAST continued PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

147

1st time user? See page 131

DPS Advertisement Web Page Reference ID

SUNSHINE COAST Council continued Coolum Beach 4573 St Mary's Aged Care Coolum Beach

17 Magenta Dr

5446 5096

130 130

Sundale Coolum Beach Care Centre

4 Wembley Rd

5455 1111

50 50

28 Saffron Dr

1800 692 273

Blue Care Dicky Beach Aged Care Facility 55 Coolum St

C D TF C D TF

14802

131 127

D TF

100-101 14472

1800 838 929

50 50

5390 0200

69 7

D TF C D TF

1300 998 100

120 108

D TF

5491 3544

48 48

1800 900 001

96 96

1800 246 677

120 120

D TF TF F C TF

Currimundi 4551 Ozcare Caroline Chisholm ACF

Dicky Beach 4551 Caloundra Place Care Community

4 Lyon St

Kuluin 4558 Regis Kuluin

354 Main Rd

Little Mountain 4551 Adventist RV Caloundra 64 Sunset Dr Churches of Christ in Queensland 211 Parklands Blvd Little Mountain Aged Care Service Palm Lake Aged Caring Com'ty Caloundra 313 Caloundra Rd Southern Cross Care Qld, Caloundra

57 Village Way

5492 6866

103

Maleny 4552 1274 Landsborough Rd

1800 838 929

82 67

D TF

Arcare Maroochydore

54 Dalton Dr

1300 272 273

90 90

Estia Health Maroochydore

2-6 Amity Ave

1800 986 832

Regis Maroochydore

33 Allora Dr

1300 998 100

126 126 s

St Vincent's Care Serv Maroochydore

37 Baden Powell St

1800 778 767

D TF D TF F D TF

Blue Care Maleny Erowal ACF

Maroochydore 4558

Meridan Plains 4551

68 68

125 125 s

22 Lacebark St

13 44 78

60 60

D TF

15 Suncoast Beach Dr

5343 0200

120 115 s

C D TF

Estia Health Nambour

27 Glenbrook Dr

5459 3600

75 73

Glenbrook RAC Facility

4 Jack St

5459 7700

25 25

Nambour Gardens Care Community

9 Princess Cr

5444 9700

72 7

Sundale Bowder Care Centre

35 Doolan St

5441 0780

32 32

Sundale James Grimes Care Centre

35 Doolan St

5441 0721

117 16

Sundale McGowan Care Centre

35 Doolan St

5441 0708

53 53

IRT Woodlands

Mount Coolum 4573 Estia Health Mount Coolum

Nambour 4560

Note: 1. Facility due to open Mid 2021

2. ATSI - 18 beds for transition care

s s s s s

C C C

DT DT

D TF

17996

CALD

14597 3, IBC 14447 20-21 19925 14695

27 38601 Note 1

9 22354 69 14803

CALD

14888 IFC-1, 13 20294

CALD

50-51 21541 20-21 14488 7 20906 70 20904

H g

CALD

50-51 14690

g bg

CALD

50-51 19922

Note 2

14688

3, IBC 14687

14640 14675 14674

Aged Care Guide

QUEENSLAND 2021/22

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs SUNSHINE COAST continued PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

148

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

SUNSHINE COAST Council continued Pacific Paradise 4564 The Menzies @ Pacific Paradise

26 Menzies Dr

5376 7400

108 108

61 Jubilee Dr

5457 4444

71 71

31 Verdon St

5492 4044

Palmwoods 4555 Sundale Palmwoods Care Centre

Pelican Waters 4551 St Mary's Aged Care Pelican Waters

Peregian Springs 4573 Arcare Peregian Springs

33 Ridgeview Dr

1300 272 273

90 90

94 University Way

1300 998 100

100 80

Sippy Downs 4556 Regis Sippy Downs

C D TF

190 Ocean Dr

5646 4120

14682

D TF

IFC-1, 13 19931

Warana 4575

114 114 s

Blue Care Warana Beachwood ACF

124 Nicklin Way

1800 838 929

60 48

TriCare Kawana Waters AC Residence

90 Nicklin Way

1300 874 2273

162

Woombye 4559 Woombye Care Nangarin Lodge

26 Redmonds Rd

5442 1570

C D TF

CALD

50-51 19924

C D TF g WC TF b

CALD

14499

55 55

14686

QUEENSLAND 2021/22

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura Bed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

PHONE (07)

62-63, OBC 14692

D TF b

BALONNE

20-21 14812

Aged Care Guide

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

14683

C D TF

Twin Waters 4564 Estia Health Twin Waters

Dementia care available 66 38361

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

BALONNE Council St George 4487 Churches of Christ in Queensland Warrawee Aged Care Service

276-296 Alfred St

4620 2000

38 38

D TF

Wahroonga St

4992 8300

65 65

C D TF

1 McCorley Ct

4628 6166

Dawson View Hostel

1-11 Dawson Ave

4993 1099

Theodore Multi Purpose HS

87 The Boulevard

4990 3000

6 P 4

BANANA Council

27 14696

Biloela 4715 Wahroonga, Biloela

Taroom 4420 Southern Cross Care Qld, Leichhardt Villa - Taroom

Theodore 4719

14712 69 14772

14770

20938

AgedCareGuide.com.au

QUEENSLAND 2021/22

BARCALDINE to BURDEKIN PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

149

1st time user? See page 131

DPS Advertisement Web Page Reference ID

BARCALDINE Council Alpha 4724 4809 7000

25 Oak St

4650 4000

2A Coronation Dr

4657 6777

24 24

1800 246 677

160 160

C D TF

4153 8000

115 62

18, 81 C D TF F g CALD T F b g CALD - Dementia care available 27 D F H 62-63, OBC C TF b

14731

1800 838 929

52 52 48 48 107 86

C D TF

14375

14808

Alpha Jericho Multi Purpose Health Serv 1 Burns St

Barcaldine 4725 Barcaldine Multi Purpose Health Serv

BLACKALL-TAMBO Council

18704

18703

27 17456

Blackall 4472 Churches of Christ in Queensland Barcoo Living Multi Purpose Service

BUNDABERG Council

Bargara 4670 Palm Lake Aged Caring Community Bargara 55 Wearing Rd

Bundaberg 4670 Anglicare SQ Meilene RAC

2 Meilene St

1300 610 610

Blue Care Bundaberg Millbank ACF

O'Connell St

1800 838 929

Blue Care Bundaberg Pioneer ACF Cnr Barolin & Heaps Sts Churches of Christ in Queensland 71 Dr Mays Rd Gracehaven Aged Care Service TriCare Bundaberg Aged Care Residence 12 FE Walker St

1300 874 2273

s s s

Bundaberg North 4670 Bolton Clarke Fairways, Bundaberg

14451

4 Morgan St

4126 2455

26 26

6C Mulgrave St

4157 3744

21 20

28 Jocumsen St

1300 109 109

50 50

1 River Tce

1800 838 929

122 114 s

D TF

9A-27A Chippendale St

1300 998 100

100 41

D TF

20-21 14449

127-141 Tenth Ave

1300 998 100

73 73

D TF

20-21 14734

27 14801

C D TF

Millbank 4670 Blue Care Bundaberg Riverlea ACF

14676

113 113

Kepnock 4670 Carinity Kepnock Grove

14600

4131 6400

Gin Gin 4671 Churches of Christ in Queensland Kolan Gardens Aged Care Service

14885

59 Hanbury St

Childers 4660 Forest View Aged Care Facility

9 19929

10 14679

H g

CALD

14872

BURDEKIN Council Ayr 4807 Regis Ayr

Home Hill 4806 Regis Home Hill

Aged Care Guide

QUEENSLAND 2021/22

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs CAIRNS to CASSOWARY COAST PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

150

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

CAIRNS Council Cairns 4870 Blue Care Hollingsworth Elders Village

267-277 Hartley St

1800 838 929

42 42

D TF

15-17 Lake Placid Rd

4058 5100

144 144

C D TF b

80 21440

5 Oregon St

1800 463 468

182 182

D TF

80 21442

5 Bruce Hwy

1800 463 468

144 144

D TF

80 21441

65 Cairns Rd

4056 1454

52 52

D TF

14552

110-124 Cottesloe Dr

4242 2000

80 44

Caravonica 4878 Caravonica Waters

Edge Hill 4870 Edge Hill Orchards

Edmonton 4869 Edmonton Gardens

Gordonvale 4865 Pyramid Residential Care Centre

Kewarra Beach 4879 Kewarra Aged Care

Mooroobool 4870 Bupa Cairns Regis Redlynch

1800 718 348

151 151 s

D TF

15 Short St

1300 998 100

194 186

D DT

Westcourt 4870

14606

150 20011

52-59 Swallow St

Redlynch 4870

ATSI

59 20902 20-21 14784

Bolton Clarke Farnorha, Cairns

257-281 Lyons St

4052 9900

Mercy Place Westcourt

257 Gatton St

4031 6977

132 132 86 86

40-48 Progress Rd

1800 718 348

120 120

D TF

82-120 McManus St

1300 998 100

130 130 s

D TF

75 7

D TF

ATSI

67 14424

ATSI

14709

14579 67 14459

White Rock 4868 Bupa Mt Sheridan

Whitfield 4870 Regis Whitfield

Woree 4868 Mercy Place Woree

85 Toogood Rd

4054 5544

65 Landsborough St

4745 1599

40 Jamieson St

4063 6600

62 62

Warrina Innisfail

1 Warrina St

4030 2500

Warrina Innisfail Villanova Centre

28-38 Charles St

4061 7677

154 118 36 36

59 19788 20-21 14462

CARPENTARIA Council Normanton 4890 Kukatja Place Hostel

P 15

CASSOWARY COAST Council

Cardwell 4849 Churches of Christ in Queensland Rockingham Aged Care Service

Innisfail 4860

27 14670

C D TF C

NESB

14718 14860

AgedCareGuide.com.au

QUEENSLAND 2021/22

CASSOWARY COAST continued to FRASER COAST PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

151

1st time user? See page 131

DPS Advertisement Web Page Reference ID

CASSOWARY COAST Council continued Tully 4854 Tully Nursing Home

13 Bryant St

4068 2355

72 72

126 Borilla St

1800 838 929

60 26

TF TF

D TF

CENTRAL HIGHLANDS Council

14643

Emerald 4720 Blue Care Emerald Avalon ACF

Springsure 4722 Springsure Multi Purpose HS

21 Woodbine St

4984 1200

15 Fraser St

4787 4233

71 71

54-78 Dalrymple Rd

4787 5555

110

CHARTERS TOWERS Council

CALD - Dementia care available 14515

20939

Charters Towers 4820 Dalrymple Villa

Richmond Hill 4820 Eventide Res Aged Care Facility

CDT

Note 1

C D TF

CHERBOURG Council

14736

14735

Cherbourg 4605 1800 838 929

24 24

4043 0106

11 7

Cnr Thiele & Dubhie Sts

4060 9242

20 20

Lot 33 Gunnalunja Dr

4745 8181

Kubirri Aged Care Centre

49 Johnston Rd

4084 4900

Mossman Multi Purpose Health Serv

9 Hospital St

Blue Care Ny-Ku-Byun Elders Village

1 Fisher St

COOK Council

ATSI - Dementia care available 14744

Cooktown 4895 Cooktown Multi Purpose HS (Sunbird Cottage) 48 Hope St

Hope Vale 4895 Hope Vale Aged Care Facility

DOOMADGEE Council

20941

TF b g

ATSI

14605

ATSI

14739

Doomadgee 4830 Ngooderi House

P 10

DOUGLAS Council

Mossman 4873

F F

78 21107

4084 1200

42 42 8

1800 692 273

74 54

D TF

100-101 14881

165 Arnaud St

4122 6800

60 60

D TF

14677

Bolton Clarke Baycrest, Hervey Bay

99 Doolong Rd

4303 2000

35 Davis Dr

1800 692 273

C D TF D TF

14825

Ozcare Hervey Bay Aged Care Facility

101 101 154 154

110 Tooley St

4121 9400

91 85

15 Morning St

4122 5600

90 68

2 Winston Noble Dr

4120 5800

C D TF F D TF b

H H

Port Douglas 4877 Ozcare Port Douglas Aged Care Facility

Martin Scullett Dr

FRASER COAST Council

18697

Granville 4650 PresCare Groundwater Lodge

Kawungan 4655

Maryborough 4650 Bolton Clarke Chelsea, Maryborough Churches of Christ in Queensland Fair Haven ACS Maryborough PresCare Yaralla Place

Note: 1. Includes 10 beds for psychogeriatric residents

100-101 20905 14497 27 14810 14831

Aged Care Guide

QUEENSLAND 2021/22

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs FRASER COAST continued to GYMPIE PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

152

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

FRASER COAST Council continued Point Vernon 4655 Anglicare SQ Kirami Res Aged Care

12 Banksia St

1300 610 610

TriCare Point Vernon AC Residence

193 The Esplanade

1300 874 2273

97 97 56

Cnr Inman & Tiaro Sts

4129 2700

10 10

26 Coral Trout Dr

5488 1300

20 20

43 Exeter St

4125 0800

156 142

74 Emerald Park Way

4184 1300

72 72

1800 838 929

60 60

4124 8955

78 78

4303 2900

145 145

1 Beacon Ave

4975 2999

40 40

18 Wicks St

4978 9000

128 124

C D TF

1800 838 929

52 44

D TF

16 Gough St

4671 1422

80 80

Blue Care Gympie Grevillea Gdns ACF

23 Ramsey Rd

1800 838 929

Cooinda Aged Care Centre

2 Cooinda St

5482 1900

Japara Gympie Views

30 Barter St

5482 2634

St Vincent's Care Services Gympie

Cnr Calton Hill Rd & Bligh St 1800 778 767

61 164 130 30

26 Coral Trout Dr

20 20

Tiaro 4650 Churches of Christ in Queensland Petrie Gardens Aged Care Service

TF TF b

C C

Torquay 4655 Torbay Aged Care

Urangan 4655 Parklands Aged Care

14779

D TF

17425

TF b

84-85 61879

s s

C D TF b g D TF C D TF

C D TF

GLADSTONE Council

62-63, OBC 14742 27 14586

Urraween 4655 Blue Care Hervey Bay Masters Lodge ACF 33 Jensen Dr Churches of Christ in Queensland Fair Haven Aged Care Serv Hervey Bay 130 Pantlins Lane The Waterford @ Hervey Bay 8 Medical Pl

Note 1

Tin Can Bay 4580 Residency by Dillons Tin Can Bay

18, 81 14702

CALD

14786 27 14811 66 19911

Boyne Island 4680 Sundale Bindaree Care Centre

Gladstone 4680 New Auckland Place

Glen Eden 4680 Blue Care Gladstone Edenvale ACF

41 Glen Eden Dr

GOONDIWINDI Council

14458

Respite available

19988

CALD

18342

Goondiwindi 4390 Kaloma Home for the Aged

C D TF

14762

51 s 164 s 20 30

D TF C D TF F

14751

GYMPIE Council Gympie 4570

14569 14681 7 14574

Tin Can Bay 4580 Residency by Dillons Tin Can Bay Note: 1. Dementia care available

5488 1300

14779

AgedCareGuide.com.au

QUEENSLAND 2021/22

HINCHINBROOK to MACKAY PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

153

1st time user? See page 131

DPS Advertisement Web Page Reference ID

HINCHINBROOK Council Ingham 4850 1800 838 929

50 42

4795 5146

50 30

1800 692 273

64 64

4060 9242

20 20

Clermont Multi Purpose HS Monash Lodge 15 Monash St

4983 3200

Clermont Multi Purpose HS Montcler

4983 4000

16 16 6

Blue Care Ingham Bluehaven ACF Churches of Christ in Queensland Palms Aged Care Service

58 Cassady St 59 Sir Arthur Fadden Pde

Trebonne 4850 Ozcare Magdalene Villa AC Facility

9 Stone River Rd

TF D TF

CALD - Dementia care available 14457

Italian

TF b g

s s

HOPE VALE Council

27 14730 100-101 14469

Hope Vale 4895 Hope Vale Aged Care Facility

Cnr Thiele & Dubhie Sts

ISAAC Council

ATSI

14605

Clermont 4721 26 Francis St

LIVINGSTONE Council

14879

F F

14804

Yeppoon 4703 Blue Care Capricorn Aged Care Facility

4939 2801

41 38 66 66

44 Svendsen Rd

4925 4000

120 110

1 Sparrow St

4658 4900

59 55

35 Norwood Pde

4965 4400

68 68

35 Davey St

4968 0800

108 66

26 Magpie Ave

Capricorn Adventist Retirement Village 150 Rockhampton Rd

1800 838 929

Zilzie 4710 Bolton Clarke Sunset Ridge, Emu Park

s s

C TF C D TF

CALD - Dementia care available 18011

14642

D TF

18999

D TF

14647

20246

LONGREACH Council Longreach 4730 Bolton Clarke Pioneers, Longreach

MACKAY Council Beaconsfield 4740 Kerrisdale Gardens

Glenella 4740 Glenella Care

Mackay 4740

Note 1

14880

C D T F g CALD C D TF b H

14787

Blue Care Mackay Homefield ACF

87-95 George St

1800 838 929

Good Shepherd Lodge

15 McIntyre St

4963 2999

74 45 175 149 s

61 Alexandra St

4959 1575

50 50

14729

10 Sands Tce

4942 4800

63 63

14703

18-32 Hoey St

4964 8500

48 48

Francis of Assisi Home

2 Dupuy St

4952 2028

Ozcare Mackay Aged Care Facility

15 Charlotte St

146 136 s 120 120

C D TF D TF

Mirani 4754 Nanyima Aged Care

North Mackay 4740 Resthaven on Quarry

Sarina 4737 Sarina Aged Care Ltd

West Mackay 4740

Note: 1. Non-secure dementia care available

1800 692 273

14549

H g

14891

Maltese

14704 100-101 21443

Aged Care Guide

QUEENSLAND 2021/22

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs MARANOA to NOOSA PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

154

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

MARANOA Council Roma 4455 Pinaroo Roma

50-56 Bowen St

4622 1061

Westhaven Aged Care Facility

Parker St

4624 2600

70 70 40 40

Ivan St

4626 5166

62 Mount Kooyong Rd

4094 1279

28 2

7 Macrae St

1800 838 929

64 26

22 Lardil St

4745 7346

P 14

8 Thompson Rd

4749 0005

41 Clarke St

4744 5100

75 63

72 King St

4621 2400

45 14

20 Topaz St

5447 7355

86 86

80 Cooyar St

1800 692 273

52 Goodchap St

1300 272 273

Surat 4417 Surat Multi Purpose Health Service

D TF b C TF

14698

TF b

20722

MAREEBA Council

14829

Julatten 4871 Mt Kooyong Nursing Home

Mareeba 4880 Blue Care Mareeba Aged Care Facility

MORNINGTON Council

ATSI

14604

D TF

CALD

14769

ATSI

14711

ATSI

17442

C s

Gununa 4871 Kuba Natha Hostel

MOUNT ISA Council

Mount Isa 4825 Injilinji Aged Care Unit

Townview 4825 Laura Johnson Home

14557

14697

14821

130 83

D TF

100-101 14797

90 70

IFC-1, 13 61994

177 150 143 143 s

D TF D TF

14684

MURWEH Council

Charleville 4470 Waroona Nursing Home

NOOSA Council Cooroy 4563 NoosaCare Kabara

Noosa Heads 4567 Ozcare Noosa Heads Aged Care Facility

Noosaville 4566 Arcare Noosa

Tewantin 4565 Japara Noosa

119-121 Moorindil St

5447 1840

NoosaCare Carramar

186 Cooroy Noosa Rd

5449 8799

Luxury

14470

Arcare build beautiful 5-star aged care residences for incredible older Australians to enjoy, for one simple reason - they deserve it. Call 1300 ARCARE or visit arcare.com.au

Call 1300 298 728 or visit arcare.com.au

AgedCareGuide.com.au

QUEENSLAND 2021/22

NORTH BURNETT to SOUTH BURNETT PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

155

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

NORTH BURNETT Council Biggenden 4621 57 Alice St

4127 6400

11 11

88 Cracow Rd

4165 7100

46 Capper St

4161 3699

52 34

D TF

32 Stuart St

4166 1082

36 36

D TF

14646

96 Leichhardt St

4165 5200

14 14

20929

310 Park Rd

4770 0275

1800 838 929

64 32

121 Maloney St

1300 109 109

65 55

Carinity Summit Cottages

35 Hall St

1300 109 109

Mount Morgan Multi Purpose HS

15 Black St

4912 5100

25 25 10 8

691-711 Norman Rd

4816 8121

100

Leinster Place RAC Facility

3 Pearce St

4926 6688

PresCare Alexandra Gardens

20 Withers St

4999 3000

80 75 94 78

C D TF D TF

Benevolent Living

60 West St

4837 0300

Bethany RAC Facility

75 Ward St

4999 2700

Bethesda Aged Care Centre

58 Talford Street

4922 3229

Eventide Home Rockhampton

Cnr North & Campbell Sts

4920 6800

McAuley Place RAC Facility

263 Agnes St

4921 3867

116 113 50 80 31

C D TF C D TF b C F D TF C

Blue Care Kingaroy Canowindra ACF

43 Windsor Cct

1800 838 929

Orana, Kingaroy

24 Macdiarmid St

Biggenden Multi Purpose Health Serv

Eidsvold 4627 Eidsvold Multi Purpose Health Serv

Gayndah 4625 Gunther Village

Monto 4630 Ridgehaven Retirement Complex

Mundubbera 4626 Mundubbera Multi Purpose HS

PALM ISLAND Council

20940

TF b g

ATSI

20930

Pets considered

14464

Palm Island 4816 Sandy Boyd Aged Care Hostel

ROCKHAMPTON Council

ATSI

14759

CALD - Dementia care available 14780

Gracemere 4702 Blue Care Gracemere Aged Care Facility 35 Conaghan St

Kawana 4701 Carinity Shalom

D TF

Mount Morgan 4714

10 14393

10 14890

F TF

Norman Gardens 4701 North Rockhampton Nursing Centre

20932

D TF b

North Rockhampton 4701

Rockhampton 4700 116 s 30 s 80 31

SOUTH BURNETT Council

14883 Note 1

18670 14714 18680

18668 78 14460 14716

18669

Kingaroy 4610 4162 6555

60 60 94 94

4169 8700

Murgon 4605 Southern Cross Care Qld, Castra Murgon 2 Cooper St Note: 1. Short Term Restorative Care available

C TF C D TF C

CALD - Dementia care available 14477

14585 69 14466

Aged Care Guide

QUEENSLAND 2021/22

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs SOUTH BURNETT continued to TOOWOOMBA PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

156

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

SOUTH BURNETT Council continued Nanango 4615 4163 2430

4169 2600

46 46

C D TF b

Southern Cross Care Qld, Allora Homestead 62 Forde St

4666 3588

Southern Cross Care Qld, Allora N/Home 29 Darling St

4666 3171

29 21

C C

6 Cedar St

4664 1488

49 45

C D TF b

15 Alice St

4681 6888

103 102

267-269 Wood St

4661 4100

223 Dragon St

4660 1110

100 100 s

56 Locke St

4660 3511

40 40

1 Mazlin St

4091 2177

129 129 s

23 Grace St

4096 1000

Turnbull Rd

1800 692 273

98 51

D TF

4697 3499

62 54

C D TF b

1800 246 677

146 146

D TF

Southern Cross Care Qld, Karinya - Nanango 25 Church St

Wondai 4606 Forest View Residential Care Facility

80 Scott St

SOUTHERN DOWNS Council

69 14678 14876

Allora 4362

Killarney 4373 Killarney Memorial Aged Care

Stanthorpe 4380 Churches of Christ in Queensland Stanthorpe Aged Care Service

Warwick 4370 Akooramak Care of the Aged Churches of Christ in Queensland Warwick Aged Care Service The Oaks Nursing Home

T TF

128 128

TABLELANDS Council

C D TF F C D TF

69 14556 69 14511 14764 Italian

27 19999 14482

27 21663 14835

Atherton 4883 Carinya Home for the Aged

Herberton 4887 Herberton Hospital

P 38

Malanda 4885 Ozcare Malanda Aged Care Facility

TOOWOOMBA Council

C D TF

14473

D TF b

14651 100-101 14363

Clifton 4361 Clifton Aged Care Facility

20-24 Norman St

Cranley 4350 Palm Lake Aged Caring Com'ty Toowoomba 149 Hogg St

14562

9 38638

AgedCareGuide.com.au

QUEENSLAND 2021/22

TOOWOOMBA continued PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

157

1st time user? See page 131

DPS Advertisement Web Page Reference ID

TOOWOOMBA Council continued Crows Nest 4355 Churches of Christ in Queensland Crows Nest Aged Care Service

8 Grace St

4698 3555

88 60

3556 4401

P 103 103

Glenvale 4350 Aveo Freedom Aged Care Toowoomba 18 Village Ct Taylor Street Bupa Glenvale 357-383 McDougall St

1800 718 348

Ozcare Toowoomba Aged Care Facility

631-651 Greenwattle St

1800 692 273

124 124 150 150

131 Highfields Rd

1300 109 109

96 96

C D TF

Highfields 4352 Carinity Brownesholme

Kearneys Spring 4350 Yukana Private

258 Spring St

4631 5678

P 83 83

Middle Ridge 4350 Blue Care Toowoomba Aged Care Facility 256 Stenner St

1800 838 929

St Vincent's Care Services Toowoomba

1800 778 767

227 Spring St

116 116 s 162 162

Millmerran 4357 McLean Care Yallambee Aged Care

34-40 Margaret St

4695 1580

Millmerran Multi Purpose Health Serv

50-60 Commens St

4695 3111

Infinite Care Mount Lofty

69 Stuart St

4580 4000

Mt Lofty Heights Nursing Home

Cnr Stuart St & Rifle Range Rd 4616 4900

Note 1

20285 59 14614

F D TF

100-101 21112

D TF

10 62169

D TF

g H Note 2

C D TF b g WC D TF

60 60 5

27 14441

D TF

CALD

20289 14434 7 14866 14607

17401

Mount Lofty 4350

Newtown 4350 Aveo Freedom Aged Care Toowoomba 279 Bridge St Bridge Street

134 134 40 40 s

C TF b C D TF b

P 58 58 71 40 40

TF D TF

128 112 s

D TF

14498

TF TF

18, 81 14621

C D TF

14820

14845

Dr EAF McDonald Nursing Home

Cnr Beale & Fitzpatrick Sts

4691 4888

McLean Care CWA House

21 Cherry St

4691 1130

10 Weale St

4619 8422

Anglicare SQ Symes Thorpe RAC

69 Stenner St

1300 610 610

Bupa Rangeville

280 Mackenzie St

1800 718 348

82 82 108 108

44 Holberton St

1800 960 433

42 42

280 Hume St

1800 960 433

101 101 s

Pittsworth 4356 Rangeville 4350

Rockville 4350 Northridge Salem, Toowoomba

South Toowoomba 4350 Salem Aged Care Toowoomba

14551

3556 4401

Oakey 4401

Beauaraba Living, Pittsworth

80 21167

Note 1

20182 14612

14615

59 21364

Note: 1. SL; CC – no ACAT required; pets welcome; dementia, palliative & respite care available 2. European - Commonwealth subsidy not available; all accommodation may be used for any level of care. Registered nurse or carer onsite 24/7

Aged Care Guide

QUEENSLAND 2021/22

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs TOOWOOMBA continued to WESTERN DOWNS PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

158

Notes

1st time user? See page 131

DPS Advertisement Web Page Reference ID

TOOWOOMBA Council continued Toowoomba 4350 Bolton Clarke Westhaven, Toowoomba 55 Arabian St

4614 4800

Brodribb Home Churches of Christ in Queensland Toowoomba Aged Care Service Fairhaven Care Centre Toowoomba

13 Goggs St

4632 4188

80 80 99 97

885 Ruthven St South

4617 6600

93 39

P 22 22 TriCare Toowoomba Aged Care Res Cnr of Curzon and Wooldridge Sts 1300 874 2273 81 1 Thomas St

4632 3391

D TF C D TF C D TF

s s

14602

27 14616

14445

SRS

WC D TF b

TORRES Council

18754 62-63, OBC 14608

Thursday Island 4875 Blue Care Star of the Sea Elders Village

121 Waiben Esp

1800 838 929

565 University Rd

4772 9900

40 23

TOWNSVILLE Council

ATSI - Dementia care available 14591

Annandale 4814 The Good Shepherd Nursing Home

Burdell 4818 Arcare North Shore

255 109 s

WC D TF b

77 Main St

1300 272 273

90 90

190 Harvey Range Rd

1800 838 929

28 28

291 Angus Smith Dr

4408 6500

140 140

D TF

21114

1300 109 109

96 96

D TF

10 21513

C D TF D TF

14523

D TF

Condon 4815 Blue Care Shalom Elders Village

Douglas 4814 Protea by PresCare

Idalia 4811 Carinity Fairfield Grange

33 Kokoda St

Kirwan 4817 Parklands RAC Facility

138 Thuringowa Dr

Regis Kirwan

1 Emerald St

4433 9100 1300 998 100

70 70 s 125 118

Mount Louisa 4814

4727 3500

90 90

1800 692 273

175 97

20 Fulham Rd

4728 3737

36 36

9 Havana St

4750 3700

102 91

D TF

1800 838 929

70 70

D TF

Lot 407 John Evans Dr

4082 3900

10 10

Southern Cross Care Qld, Illoura Vlg - Chinchilla 24-30 Zeller St

4662 7182

Bolton Clarke Glendale, Townsville

435 Dalrymple Rd

Mundingburra 4812 Ozcare Villa Vincent Aged Care Facility

2 Acacia St

Pimlico 4812 Loreto Home for the Aged

Rowes Bay 4810 Bolton Clarke Rowes Bay, Townsville

Townsville 4810 Blue Care Mount Louisa AC Facility

14892

489 Bayswater Rd

WEIPA Council

IFC-1, 13 21116 ATSI

14721

20-21 14828

D TF

20012

D TF

100-101 14570 14733

14732

H g

CALD

21861

Weipa 4874 Weipa Integrated Health Service

WESTERN DOWNS Council

20949

Chinchilla 4413

69 14805

AgedCareGuide.com.au

QUEENSLAND 2021/22

WESTERN DOWNS continued to YARRABAH PHONE (07)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

159

1st time user? See page 131

DPS Advertisement Web Page Reference ID

WESTERN DOWNS Council continued Dalby 4405 Karingal Nursing Home

Hospital Rd

4669 0557

Ningana

25 Horace St

4669 0100

80 80 40 40

93 High St

4668 5433

Carinya Older Persons Hostel

6 Wallen St

4628 5395

Milton House

5-11 Colamba St

14868

22 22

14834

TF TF

14474

4628 5600

17 17 14 14

Lot 206 Sara St

4678 7892

33 33

TF b

14609

1 McCorley Ct

4628 6166

Jandowae 4410 Taralga Retirement Village

C C

Miles 4415

Tara 4421 Tarcoola Aged Care Facility

Taroom 4420 Southern Cross Care Qld, Leichhardt Villa - Taroom

WHITSUNDAY Council

14819

14619

69 14772

Bowen 4805 Wests Lane

4791 3340

50 50 94 94

Garrick St

4785 4777

42 Anzac Rd

4945 2666

Woorabinda Multi Purpose Health Serv 1 Munns Dr

4913 2800

4056 9290

16 16

Bolton Clarke Cunningham Villas, Bowen Cnr The Soldiers & Tollington Rds 4791 3900 Murroona Gardens

Collinsville 4804 Collinsville Multi Purpose Health Serv

D TF D TF

14737

20931

C D TF

14545

Proserpine 4800 Proserpine Nursing Home

WOORABINDA Council

103 103 s

14738

Woorabinda 4713 4

YARRABAH Council

TF b g

ATSI

18978

ATSI

14717

Yarrabah 4871 Mutkin Residential Aged Care

87 Back Beach Rd

Aged Care Guide

QUEENSLAND 2021/22

See page 131 a for definitions

Aged Care Homes with Extra Services

PHONE (07)

Ashmore Gardens Care Community

100 Wardoo St

Size

Advertisers only listed below. All extra service providers are also listed in the directory on pages 132-159

s W C DT F b H

of Sin Facilit gle y (B B e Boo edroom ds/Pla ked ces s w Extr Respit ith En ) suit a Se e Be es Pet rvices ds s on Sec Premis ure es D Sec emen ure ti a U G Spe arden nit cial is Tran t Palli sitio ative Ret n Care Care irem B ent eds L i vi ng O nsit e

160

Ashmore 4214 5510 1800 127 119

W DTF Berrinba Greens Care Community 1-15 Greenfern Dr Browns Plains 4118 3809 1400 128 124 W C DTF Burpengary Gardens Care Community 149-163 Rosehill Dr Burpengary 4505 3481 6100 96 96 W C DTF Calamvale Parklands Care Community 8 Raffin Cr Calamvale 4116 3723 0400 120 120 W C DTF Carseldine Greens Care Community 40 Raynbird Pl Carseldine 4034 3500 9300 120 120 W C DTF HillView Ashmore 135 Cotlew St Ashmore 4214 5597 0422 40 40 sW F HillView Merrimac 239 Gooding Dr Merrimac 4226 5559 3222 134 134 s W DTF Ozcare Villa Vincent Aged Care Facility 2 Acacia St Mundingburra 4812 1800 692 273 175 97 W DTF St Luke's Green 43 Taylor St Woolloongabba 4102 3129 9075 60 60 W DTF H St Vincent's Care Services Mitchelton 46 Church Rd Mitchelton 4053 1800 778 767 175 122 W DTF H St Vincent's Care Services Toowoomba 227 Spring St Middle Ridge 4350 1800 778 767 162 162 W C DTF TriCare Bayview Place Aged Care Residence 86 Bayview St Runaway Bay 4216 1300 874 2273 83 W C TF b H TriCare Jindalee Aged Care Residence 22 Endeavour S Mount Ommaney 40741300 874 2273 93 W C TF b H TriCare Kawana Waters AC Residence 90 Nicklin Way Warana 4575 1300 874 2273 162 W C TF b TriCare Mt Gravatt Aged Care Residence 20 Somerfield St Mount Gravatt 4122 1300 874 2273 146 W C DTF b TriCare Stafford Lakes AC Residence 682 Rode Rd Chermside West 4032 1300 874 2273 144 W C DTF b H TriCare Sunnybank Hills Aged Care Res 330 Jackson Rd Sunnybank Hills 4109 1300 874 2273 100 100 W TF b TriCare Toowoomba Aged Care Residence Cnr of Curzon & Wooldridge Sts Toowoomba 43501300 874 2273 81 W C DTF b TriCare Upper Mt Gravatt AC Residence 20 Agay St Upper Mount Gravatt 41221300 874 2273 80 W TF b H Villa Maria - Fortitude Valley 171 St Pauls Tce Fortitude Valley 4006 1300 951 501 125 125 s W DTF Villa Serena Aged Care 2 Easthill Dr Robina 4226 5665 5999 111 111 W DTF Aged Care Guide

3, IBC 14503 3, IBC 18658 3, IBC 14555 3, IBC 18345 3, IBC 18036 64 14699 64 17992 100-101 14570 75 20016 7 14838 7 14866 62-63, OBC 14500 62-63, OBC 14847 62-63, OBC 14692 62-63, OBC 14634 62-63, OBC 14822 62-63, OBC 20018 62-63, OBC 14608 62-63, OBC 14861 14412 5 14399

PHONE (07)

Odyssey Lifestyle Care Communities

1 The Crestway

Robina 4226

5551 6720

Seasons Living Bribie Island

44-46 Melrose Ave

Bellara 4507 1300 732 766

Seasons Living Caloundra

30 Baldwin St

Seasons Living Kallangur

1321 Anzac Ave

Kallangur 4503 1300 732 766

Seasons Living Mango Hill

28 Akuna Way

Mango Hill 4509 1300 732 766

Seasons Living Sinnamon Park

147 Oldfield Rd

Sinnamon Park 4073 1300 732 766

Seasons Living Waterford West

881 Kingston Rd

Waterford West 4133 1300 732 766

Golden Beach 4551 1300 732 766

Sup por 24/ ted Liv 7 Em ing 24 / ergen Total cy 7S Com uperv Call isor mu Dom nity F acil es On tic Serv ities Site ice Pur Resta s cha u ran t Reg se iste r e Ren d Nu rse tal Sm all P ets We lcom e

QUEENSLAND 2021/22

Supported & Assisted Living (Advertisers only)

Note: 1. Care Community

DPS

Advert Web Page ID

DPS Web Notes Advert Page ID

148 99

999999 Note 1 72 9999 999 120 9999 99 9 107 9999 999 88 9999 99 9 131 9999 99 9 154 9999 99 9

33D 54397 96 19379 96 19380 96 19096 96 18009 96 21176 96 20226

AgedCareGuide.com.au

QUEENSLAND 2021/22

Type

ORGANISATION BallyCara

Village, Residential Care & Wellness

Carinity

Brookfield Green

Brookfield

Brownesholme

Highfields

Elim Estate

Raceview

Kepnock Grove

Kepnock

Churches of Christ in Queensland

VILLAGE

AREA

North Rockhampton

Wishart Gardens

Wishart

Amaroo Retriement Village

Gatton

Assisi Court Retirement Village

Newtown

Bribie Island Retirement Village

Bongaree

Brig-O-Doon Retirement Village

Acacia Ridge

Crows Nest Retirement Village

Crows Nest

Fair Haven Retirement Village

Maryborough Boonah

Golden Age Retirement Village

Southport

Gracehaven Retirement Village

Bundaberg

Kilkivan Retirement Village Lady Small Haven Retirement Village Moonah Park Retirement Village Nubeena Retirement Village

Newtown Benowa Mitchelton Kearneys Spring

Regency Park Retirement Village

Warwick

Sanctuary Park Retirement Community

Nambour

St James Retirement Village Sugarland Gardens Retirement Village Woorim Retirement Village

Heatley Avoca Woorim

Greengate

St Luke's Green

IRT

Parklands

Currimundi

The Palms

Buderim

The Ridge

Bracken Ridge

Woodlands

Meridan Plains

Kewarra Retirement Village

Kewarra Beach

Mercy Health

Coral Sea Gardens Retirement Village Odyssey Lifestyle Care Communities Odyssey Lifestyle Care Communities

Ozcare

Canossa Gardens Retirement Village De Paul Manor Estate Retirement Village

Palm Lake Care

PHONE (07)

9 9999 3202 3877 99 9 4696 8281 9 9 0438 149 959 9 9 4131 2222 99 99 4923 9500 9 99 3550 3728 9 99 5463 2105 9 999 1800 199 740 9 3410 3708 9 999 5564 0939 9 99 4687 4400 9 999 1800 199 740 9 99 1800 199 740 9 999 3513 9050 9 999 1800 199 740 9 99 4687 4400 9 5527 9520 9 999 3513 9050 9 999 4687 4400 9 999 1800 199 740 9 999 5476 4657 9 99 4760 8000 9 9 99 1800 199 740 9 99 3410 4507 9 99 3129 9075 9 999 13 44 78 9 99 13 44 78 9 99 13 44 78 9 99 13 44 78 9 9999 0431 714 699 9 99 4046 1941 9 9 99 5551 6720 9999 9 1800 692 273 9 9 99 1800 692 273 9 999 1800 692 273 9 999 1800 692 273 9 999 1800 501 119 9 999 1800 246 677 9 99 1800 774 866 9 9

Scarborough 1300 272 222

Fassifern Retirement Village

Kewarra Lifestyles

Fees/Costs

DPS Web Notes Advert Page ID

BALLYCARA to PALM LAKE CARE

Shalom

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation*

161

Woolloongabba

Westcourt Robina Oxley Ashmore

Currimundi Gardens Retirement Village

Currimundi

Reflections on the Bay Retirement Village

Kawungan

Bargara Beachmere Bay Bethania

Bargara Beachmere Bethania

9 9 9 999 999 999 9 9 999 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 999 9 9 999 9 9 9 999 9 9 9 99 99 99 Note 1 9 9 999 9 9 99 99 99

17 14644 10 20703 10 14392 10 14546 10 20705 10 20702 10 20704 27 18399 27 18416 27 18383 27 18384 27 18385 27 18386 27 17376 27 18388 27 18927 27 18418 27 18387 27 18390 27 18391 27 19928 27 18392 27 20450 27 21594 27 20314 75 20016 70 20550 70 20549 70 20548 70 20904 150 38624 67 21205 33D 54397 100-101 62085 100-101 20276 100-101 21738 100-101 62086 9 19929 9 22353 9 20019

Note: 1. Care Community, See Supported & Assisted Living table page 160 * This section only includes organisations who have chosen to advertise

Definitions see page 124

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

162

QUEENSLAND 2021/22

Type

VILLAGE

Deception Bay Toowoomba Redland Bay

Regis Aged Care

AREA

Cranley

Bramble Bay Retirement Village

Sandgate

McDonald Court Retirement Village Tallowwood Lodge Retirement Village

Kirwan Gracemere Atherton Crows Nest

Woodward Retirement Village

Whitfield

Roshana Care Group

Parklands Lifestyle Village

Urangan

Seasons Living

Bribie Island Caloundra Eastern Heights

Bellara Golden Beach Eastern Heights

Kallangur

Mango Hill

Redbank Plains

Sinnamon Park

Waterford West

Sir James Terrace

Villas

Southern Cross Care QLD

Caloundra Retirement Estate

Little Mountain

Edens Landing Retirement Estate

Edens Landing

Noosa Waters Retirement Estate ParqueVista on Seville Stretton Gardens Retirement Estate St Vincent's Care Services

Bardon Independent Living

Deception Bay

Noosaville Holland Park Drewvale Bardon

Boondall

Carseldine

Enoggera Independent Living

Enoggera

Mitchelton Independent Living

Mitchelton

Southport Independent Living

Southport

The Salvation Army Aged Care Riverview Gardens Retirement Village TriCare Compton Gardens Retirement Community

Riverview Aspley

Cypress Gardens Retirement Community Clear Island Waters James Ommaney Retirement Community Mount Ommaney Mt Gravatt Retirement Community

Mount Gravatt

Runaway Bay Retirement Community

Runaway Bay

Stafford Lakes Retirement Community

Chermside West

Willow Glen Retirement Community

9 1800 246 677 9 9 1300 998 100 99 3869 6100 9 4789 9733 9 1300 352 353 99 1300 998 100 9 3869 6100 9 4053 5999 9 4184 1300 9

Redland Bay 3829 4500 Kingaroy

Farris Villas

PHONE (07)

Deception Bay 1800 725 652

Barambah Villas Corinthian Court Retirement Village

Fees/Costs

DPS Web Notes Advert Page ID

PALM LAKE CARE continued to TRICARE ORGANISATION Palm Lake Care continued

Features

Retirement Accommodation listed alphabetically by their Organisation*

Toowoomba

999 999 9 9

999 99 9

9 20269 9 38638 9 20925 20-21 21417

99 99

9 9

20-21 21004 20-21 21006 20-21 21416

9 9 999 999 1300 732 766 9 99 1300 732 766 9 99 1300 732 766 99 99 1300 732 766 9 99 1300 732 766 9 99 1300 732 766 99 9 99 1300 732 766 9 99 1300 732 766 9 99 3204 7911 9 999 5492 6866 9 999 3805 5300 9 999 5474 4480 9 99 0413 730 464 9 99 3272 6011 9 999 1800 778 767 9 99 1800 778 767 9 99 1800 778 767 9 999 1800 778 767 99 99 1800 778 767 9 99 1800 778 767 99 999 3282 1000 9 99 3263 2788 9 9 99 5579 9311 9 9 999 3376 1336 9 999 3849 4358 9 9 999 5500 2300 9 9 999 3864 4500 9 999 4635 4000 9 99

9 9 9

20-21 20648 20-21 20647 20-21 21005 84-85 61880

9 9

Note 1

96 19379

Note 1

96 19380

9 Note 1

96 19096

Note 1

96 18009

9 99 99 99 99 99 9 9 9 9 9 9 9 9 9 9 9 9 99 99 99 99 99 99 99 99

96 20227

96 18713

Note 1

96 21176

Note 1

96 20226 57 20354 69 61981 69 61980 69 18414 69 21455 69 61982 7 20629 7 19917 7 14840 7 14442 7 14858 7 20630 78 17423 62-63, OBC 14431 62-63, OBC 14594 62-63, OBC 14583 62-63, OBC 14595 62-63, OBC 14592 62-63, OBC 20020 62-63, OBC 17990

Note: 1. See Supported & Assisted Living table page 160 * This section only includes organisations who have chosen to advertise

Definitions see page 124

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages. The reference tables are organised in five regions: Brisbane, North Coast, North West, South Coast and Southern.

Brisbane North Coast North West South Coast Southern

On the following pages you’ll find alphabetical lists of approved providers in Greater Brisbane Metropolitan.

The list below is a quick reference guide to help you find in which group council districts are listed. For example Redland LGA is grouped under South Coast. Page 164 is a colour coded map of Greater Brisbane Metropolitan to show you which council districts are grouped together. An explanation of used icons and how to read the HCP tables can be found on page 165.

Council District

Metro Region

Brisbane

Gold Coast

South Coast

Ipswich Lockyer Valley Logan

Southern North West Southern

Moreton Bay

North Coast

Redland

South Coast

Scenic Rim

Southern

Somerset

North West

Sunshine Coast

North Coast

163

H O M E

HCPs Greater Brisbane Metropolitan

QUEENSLAND 2021/22

C A R E

P A C K A G E S

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164

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Local Government Areas (State Maps) This map provides you with a geographical reference to the LGA areas in Queensland.

Metropolitan & surrounds

TORRES STRAIT ISLAND

TORRES

NORTHERN PENINSULA

SUNSHINE COAST

North Coast

SOMERSET

MAPOON

North West

MORETON BAY

Brisbane

NAPRANUM WEIPA

LOCKHART RIVER

BRISBANE LOCKYER VALLEY

AURUKUN

REDLAND IPSWICH LOGAN

South Coast

PORMPURAAW COOK

HOPE VALE

KOWANYAMA

WUJAL WUJAL

MORNINGTON

GOLD COAST

SCENIC RIM

Southern

DOUGLAS MAREEBA

CARPENTARIA

YARRABAH CAIRNS

DOOMADGEE

CASSOWARY COAST

TABLELANDS

PALM ISLAND

BURKE

ETHERIDGE

CROYDON

HINCHINBROOK TOWNSVILLE BURDEKIN MOUNT ISA

MCKINLAY

Regional

RICHMOND CHARTERS TOWERS

WHITSUNDAY

CLONCURRY

MACKAY FLINDERS

ISAAC BOULIA

LIVINGSTONE

WINTON ROCKHAMPTON

BARCALDINE LONGREACH

GLADSTONE

CENTRAL HIGHLANDS

WOORABINDA

DIAMANTINA

BLACKALL-TAMBO

BANANA

BARCOO

BUNDABERG

NORTH BURNETT

FRASER COAST NOOSA

QUILPIE

CHERBOURG

MURWEH

GYMPIE SOUTH BURNETT

MARANOA

WESTERN DOWNS

TOOWOOMBA BULLOO PAROO

BALONNE

GOONDIWINDI SOUTHERN DOWNS

Reproduced with the permission of the Queensland Government

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How to read the HCP table The table on the next few pages lists Home Care Packages approved providers in alphabetical order, detailing the Home Care Package levels they offer and if they offer any package supplements.

The hours of care are increased at each level of care, which means more hours of care and services are provided under Home Care Package Level 4 and the least amount of hours under Home Care Package Level 1.

Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au .

Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged Y, people with housing needs or at risk of homelessness e, or for people who live in rural, remote or isolated areas t. The cultural environment g indicates providers offering services from culturally diverse backgrounds.

The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance.

Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

These icons help you find the packages that are most suitable for you.

Brisbane North Coast North West South Coast Southern

General packages suitable for all eligible clients

nn n n nn nn n nn nn nn nn n n

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Brisbane Metropolitan SERVICE PROVIDER

Advanced Care Australia (QLD) Advanced Coastal Home Care - Sunshine Coast

5293 8304

Adventist Retirement Village Caloundra

5491 3544

Retirement Village Victoria Point n Adventist All About Living - Home Care Services Aged Care Home Care Packages nn AllAlzheimer's Queensland - Home Care Packages nn Angels in Aprons North nn Angels in Aprons Brisbane Brisbane nn Angels in Aprons Gold CoastSouth n Anglicare SQ Brisbane North Community Services SQ Brisbane South Community Services n Anglicare Anglicare SQ Caboolture Community Services SQ Gold Coast Community Services n Anglicare SQ Kilcoy Community Services n Anglicare SQ Logan Community Services nn Anglicare SQ Sunshine Coast Community Services n Anglicare Anglicare SQ West Moreton Community Services n Note: 1. Priority for retirement village residents, gardening services available

Home Care Packages Levels

3820 5777 3269 1915 3238 6700 1800 639 331 0406 076 885 0406 076 885 5655 0566 1300 610 610 1300 610 610 1300 610 610 1300 610 610 1300 610 610 1300 610 610 1300 610 610 1300 610 610

Packages for Veterans

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

2. Priority for retirement village residents

Cultural Environment

Home Care Packages Supplement

Notes

PHONE (07)

1300 628 485

Packages for people who live in rural, remote or isolated areas

Advert Page

8ZeYtRg CALD, NESB 8ZeYtR Note 1 8ZR Note 2 8 8 ATSI, CALD, Greek, Italian 8eg 24, 119 8ZeR 23 8Z 23 8Z Note 3 23 8Z ATSI 18, 81 8Zeg 18, 81 8 18, 81 8Ze 18, 81 8ZeR 18, 81 8Ze 18, 81 8ZeR 18, 81 8Z 18, 81 8ZeYtR 3. Also provides services for private clients

DPS Web ID 19088 61675 14695 14483 38439 17247 39056 21480 62019 38188 17461 17235 17230 17233 38552 17232 19078 18676

Aged Care Guide

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166

n n

n n n n n n

QUEENSLAND 2021/22

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Brisbane Metropolitan SERVICE PROVIDER

1800 266 328

AQ Brisbane North Home Care Packages

3857 2191 3349 0875 3812 2253 1300 272 273

Arcare Home Care Packages North Brisbane Region

1300 272 273

Arcare Home Care Packages South Brisbane Region

1300 272 273

Arcare Home Care Packages Sunshine Coast Region

1300 272 273

At Home Services Feros Care Brisbane North

1300 763 583

At Home Services Feros Care Brisbane South

1300 763 583

At Home Services Feros Care Caboolture

1300 763 583

Services Feros Care Logan n AtAt Home Home Services Feros Care South Coast (QLD)

Notes

1300 763 583 1300 763 583

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Services Feros Care Sunshine Coast 1300 763 583 n AtAt Home Home Services Feros Care West Moreton 1300 763 583 n n AusCare Home & Community Care 1300 455 322 nnnnn Australian Home Care Services QLD 1300 303 770 nnnnn Australian Unity Home Care Service Gold Coast 1300 160 170 n nnn Australian Unity Home Care Services 1300 160 170 n Aveo Freedom Care at Home QLD 3556 4401 nn nn Avida Care QLD 1300 932 140 nnnnn Baldwin Living HomeServe QLD 1800 911 989 n n BallyCara HomeCare 1300 272 222 nn nn Bannister In Home Care (QLD) 1300 368 991 nnnnn Be Home Care Packages North Queensland 1300 761 011 n n Be Home Care Packages South Queensland 1300 761 011 n nnn Be Home Care Packages Sunshine Coast & North Brisbane 1300 761 011 nnn Better Living Home Care Packages (QLD) 1300 307 344 nnnnn Blue Care Arundel Community Care 1300 258 322 n Blue Care Beaudesert Community Care 1300 258 322 n Blue Care Beenleigh Community Care 1300 258 322 n Blue Care Brisbane Northside Community Care 1300 258 322 n Blue Care Brisbane Southside Community Care 1300 258 322 n Care Brisbane Valley Community Care 1300 258 322 n Blue Care Caboolture Community Care 1300 258 322 n Blue Care Caloundra Community Care 1300 258 322 n Blue Blue Care Eastside Community Care 1300 258 322 n Care Elanora Community Care 1300 258 322 n Blue Blue Care Fassifern Community Care 1300 258 322 n Blue Care Ipswich Community Care 1300 258 322 n Blue Care Lockyer Community Care 1300 258 322 n Blue Care Lowood/Rosewood Community Care 1300 258 322 n n Note: 1. ATSI, CALD, LGBTIQ - Specialising in rural service delivery 3. CALD, Dutch, Greek, Indian, Russian 2. Asian, CALD, European, Greek, Italian

Home Care Packages Supplement

PHONE (07)

annecto at Home Support Sunshine Coast South & Logan Home Care Packages n AQAQ Brisbane Ipswich Home Packages n Arcare Home Care CarePackages Gold Coast Region

Home Care Packages Levels

8ZeYtg 8ZeRg 8ZeRg 8ZetRg 8Ze 8Ze 8Ze 8Ze 8Z 8Zg 8Z 8Z 8Z 8Z 8Zg 8Z 8ZetRg 8ZeR 8ZR 8Ze 8Zt 8ZR 8ZeR 8Ze ZtR 8ZR 8ZR 8ZeYtR 8eR 8 8Z 8ZetR 8g 8Zt 8ZetR 8ZR 8Z 8ZYg 8ZR 8Zeg 8ZR 8Z

Advert Page

DPS Web ID

Note 1

21405

Note 2

24, 119 18403

Note 3

24, 119 18406

CALD

24, 119 18404 IFC-1, 13 20908 IFC-1, 13 20907 IFC-1, 13 20753 IFC-1, 13 20909 19294

LGBTIQ

19983 18735 19984 18694 19295

ATSI

21410 38987

CALD

21145 22243 20189 20891 22180

Note 4

22074 17 21374 38315 21863 21864 21859 22199 17346 20340 18724 17312

ATSI

17313 18556 17308 19085 19425

CALD

19097 17335

ATSI, CALD

18687 17349 20343

4. Packages for clients in Baldwin Care retirement villages only

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

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QUEENSLAND 2021/22

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Brisbane Metropolitan SERVICE PROVIDER

Care Maroochy Community Care n Blue Care Noosa Community Care n Blue Care Redcliffe Community Care n Blue Blue Redland Community Care n Blue Care Sandgate Community Care nn Blue Care Community Care n BoltonCareClarkeSouthport Metro Logan At Home Support n Bolton Clarke Brisbane Brisbane Metro North At Home Support n Clarke Brisbane Metro South At Home Support n n Bolton Bolton Caboolture At Home Support n Bolton Clarke Gold Coast & Tweed Heads At Home Support n Bolton Clarke Ipswich At Home Support n Bolton Clarke Coast At Home Support n BurringillyClarkeSocialSunshine n nn Cabanda Care Support Group n Care QLD nnnnn Candice Connect QLD nnnnn Care in Your Home & Com'ty (Wesley Mission Queensland) nnnnn Care Link Aged Support Services nn nn Carers Home Care Bribie Island & Caboolture n Carinity Carinity Home Care Brisbane n Carinity Home Care Brisbane North n Home Care Brisbane South n nn Carinity Home Care Ipswich & Surrounds n n Carinity Home Care Logan River Valley n Carinity Home Care South Coast nn Carinity Carinity Home Care Sunshine Coast n Cathay Home Care Packages n Healthcare Home Care Services Queensland nn nn Catholic Centacare Brisbane North n Centacare Brisbane South n Logan, Gold Coast & Beaudesert nn Centacare Centacare Bay n Centacare Moreton West Brisbane n n Centacare South Sunshine Coast n Chinese Fraternity of Queensland n nn Churches of Christ inAssociation HC Bribie Island/Caboolture n Churches of Christ in Queensland Queensland HC Brisbane North n Churches of Christ in HC Brisbane South n nn Churches of Christ in Queensland Home Care South Coast n Churches of Christ in Queensland HC Sunshine Coast n Churches of Christ in Queensland Queensland Home Care West Moreton n n Note: 1. ATSI - Respite care available during the day 3. African, Indonesian, Spanish 2. Asian, Dutch, European, German, Polish

Home Care Packages Levels

Home Care Packages Supplement

Notes

PHONE (07)

1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 221 122 1300 221 122 1300 221 122 1300 221 122 1300 221 122 1300 221 122 1300 221 122 3208 4785 5464 2392 1800 226 342 1800 692 464 1800 448 448 3901 1165 1300 109 109 1300 109 109 1300 109 109 1300 109 109 1300 109 109 1300 109 109 1300 109 109 1300 109 109 3275 3688 1800 225 474 1300 236 822 1300 236 822 1300 236 822 1300 236 822 1300 236 822 1300 236 822 3252 9803 3410 3730 3850 7900 3850 7900 5539 7600 5456 3232 5460 6500

167

Advert Page

8ZeY 8Z 8ZetR 8Z 8ZetR 8Z 8ZetR 8ZetR 8ZetR 8ZetR 8ZetR 8ZetR 8ZetR Note 1 8Zeg Note 2 8Zg 8ZeYtR 8ZeYR 8ZeYtR Note 3 8Zg 8ZeYtR 8ZeYtR 8ZeYtR 8ZeYtR 8ZeYtR 8ZeYtRg CALD 8ZeYtRg CALD 8ZeYtR Note 4 8Zeg 8ZtR 8Ze Bosnian, Spanish 8ZeRg Bosnian, Spanish 8tRg 8ZeR 8ZetR 8ZetR Note 5 8Zeg 8Ze 8Ze 8Ze 8Ze 8ZR 8Z

DPS Web ID 17239 19084 19360 17352 17339 19432 18029 20344 18711 19418 18364 19381 18362 17364 14448 22345 18033 17275 18606

10 62062 10 62064 10 21367 10 20625 10 17370 10 20850 10 20345 10 62063 17261 38609 17259 61576 17418 17310 18691 18690 17262 27 19063 27 61504 27 19061 27 17437 27 18693 27 19057

5. Asian, Chinese, European, Korean, Vietnamese

4. Asian, CALD, Chinese, Vietnamese

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These icons help you find the packages that are most suitable for you.

Brisbane North Coast North West South Coast Southern

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Brisbane Metropolitan SERVICE PROVIDER

PHONE (07)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Cultural Environment

Home Care Packages Supplement

Co.As.It. Community Services 3624 6100 1234 8g n n Co.As.It. Community Services HC Package 3624 6100 1234 8 n n Communify Home Care Packages 3510 2700 1234 8 n QLD 1800 275 753 1234 8 n nn CPLCÜRAAgedHomeCareCareServices 5527 8011 1234 8Zeg nnnnn Deaf Services Packages 3892 8500 1234 8Zt nnnnn Dementia Caring 1300 792 691 1234 8ZR nn Diversicare Home Care Packages 1300 348 377 1234 8ZeRg nn nn EACH Home Care Packages (QLD) 1300 003 224 1234 8ZeR n n Earle Haven Community Care 5578 3433 1234 8ZeR nnnnn Empower Care 1800 242 636 1234 8ZeR nn nn Envigor Bribie Island 1300 368 446 1234 n Envigor Brisbane 1300 368 446 1234 nn Envigor Brisbane Bayside 1300 368 446 1234 nn Envigor Brisbane South 1300 368 446 1234 n nn Envigor Brisbane West 1300 368 446 1234 n Gold Coast North 1300 368 446 1234 n Envigor Home Care 1300 368 446 1234 8ZR nn nn Envigor Ipswich Central 1300 368 446 1234 n Envigor Envigor Logan 0433 418 578 1234 8 n Envigor Maroochydore 1300 368 446 1234 n Envigor Moreton Region 1300 368 446 1234 n Envigor Noosa 1300 368 446 1234 n Envigor North/North West 1300 368 446 1234 8 nn Five Good Friends Home Care Services QLD 1300 787 581 1234 8ZetR nnnnn Flexi Care 3422 8400 1234 8ZeR n Community Services 3812 2014 1234 8Zeg n nnn Focal Care 02 9029 9084 1234 8Z n n Focus in Brisbane 3252 3488 1234 8eY nn Footprints Home Care Packages Brisbane 3249 1010 1234 8ZeRg nn nn GOCGOC Care Care Home Care Packages Gold Coast 5574 3920 1234 8ZeRg nn Gold Coast Multi Service Centre 5613 1844 1234 8ZeR n HammondCare At Home Brisbane 1800 826 166 1234 8ZeYR nn nn HCA Home QLD 1300 422 111 1234 8ZetR nnnnn Note: 1. ATSI, CALD, LGBTIQ, NESB 3. Asian, CALD, Chinese, French, Greek 2. CALD - Services also available to private clients

Packages for Veterans

Notes

Advert Page

CALD

DPS Web ID

89 18688 89 17263 20922 21591

Note 1

17404 22323 21972

Note 2

19993 21869 22337 22296 61970 61974 61968 61967 61966 61965 20627 61964 38770 61972 61969 61971 61975 22111 17377

Note 3

38370 61511 17266

CALD, Greek, NESB

17311

Note 4

18409 24, 119 62163

DVA clients

22072 38172

4. CALD, Greek, NESB, Russian, Serbian

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These icons help you find the packages that are most suitable for you.

Brisbane North Coast North West South Coast Southern

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Brisbane Metropolitan SERVICE PROVIDER

PHONE (07)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Cultural Environment

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

Hill Home Care 3720 9122 1234 8Zg Note 1 20286 nn nn Heather Home Care Assistance Gold Coast 5528 1643 22349 1234 8Z n Home Care Assistance Sunshine Coast/Wide Bay 5491 6888 1234 8ZetR 21854 n Home Caring 1300 875 377 1234 8Zg Note 2 39049 nnnnn Home Instead Brisbane Inner North & West 3720 8400 1234 8ZeR 20944 n Instead Brisbane North & Caboolture 3482 0800 1234 8 20934 nn Home Instead Gold Coast 5591 2444 1234 8Zt 20937 nnnnn Home Home Instead Redlands & Logan 3245 5517 20935 1234 8 n nn Home Instead Sunshine Coast & Gympie 5443 3562 1234 8 20936 n Home Instead Toowoomba & Dalby 4613 0574 1234 8t 21430 n Home Support Services (QLD) 1800 854 300 1234 8ZetRg CALD, NESB 19443 nnnnn Immanuel Gardens Home Support 1800 960 433 1234 8Z 14694 n integratedliving Queensland 1300 782 896 1234 8ZetR 19369 nnn n IRT Home Care South East QLD 13 44 78 70 20892 1234 8ZetR n IUIH Home Support Brisbane South 1800 802 265 1234 8ZeRg ATSI 17385 nnnnn IUIH Home Support Caboolture 1800 802 265 1234 8ZeRg ATSI 22340 nnnnn IUIH Home Support Hervey Bay 1800 802 265 1234 8ZeRg ATSI 22341 nnnnn IUIH Home Support Logan River Valley 1800 802 265 1234 8ZeRg ATSI 22342 nnnnn IUIH Home Support North Brisbane 1800 802 265 1234 8ZeRg ATSI 22338 nnnnn IUIH Home Support Sunshine Coast 1800 802 265 ATSI 22339 1234 8ZeRg nnnnn IWAA Home Care Services (QLD) 3208 6333 1234 8Zeg Note 3 17387 n nn Jeta Gardens Aged Care 1800 227 818 1234 8 14400 n n Jubilee Community Care 3871 3220 1234 8Z 17270 n Better Care QLD 1300 587 823 1234 8Z 29 18591 nnnnn JustJymbilung House Aged & Disabled Care Services 5541 4025 ATSI 17391 1234 8ZetRg nn Kalwun Community Care 5522 9197 1234 8Zeg ATSI 18692 n KinCare QLD 1300 110 254 1234 8ZetRg LGBTIQ 18663 nnnnn Let's Get Care (QLD) 1300 497 442 1234 8ZeYtR 38287 nnnnn Liberty Community Connect Home Care Packages 5578 1668 1234 8ZeYtRg Note 4 38341 n Life Without Barriers Brisbane 1800 935 483 1234 8ZeYtR 38664 n Life Without Barriers Gold Coast 1800 935 483 38665 1234 8ZeYR nn Life Without Barriers Ipswich 1800 935 483 1234 8ZeYtR Note 5 38667 n n Life Without Barriers Logan & Redlands 1800 935 483 1234 8ZeYR 38666 n nn Life Without Barriers Moreton Bay & Sunshine Coast 5376 6700 1234 8ZeYR 38331 nn Note: 1. African, Chinese, Croatian, Filipino, French, Japanese, Malaysian, Pakistani, Singaporean, South African, Spanish, Sri Lankan, Tamil 4. African, Asian, Chinese, Dutch, Eastern European, Filipino, 2. Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese 3. Arabic, Bosnian, CALD, Egyptian, Islamic, Lebanese, Muslim, South African, Turkish

Indonesian, Italian, Korean, Malaysian - Meal preparation 5. Private services also available

Aged Care Guide

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A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Brisbane Metropolitan SERVICE PROVIDER

Without Barriers Toowoomba & Darling Downs n LifeLifebridge Australia n Magenta Community | Southern Queensland n Mercy Community HomeServices and Community n n MiCare Home Care Packages QLD Care n nn MultiLink Community Services nn nn myHomecare by Bromilow QLD nnnnn Overnight Respite Services (Wesley Mission Queensland) n Ozcare Home Care Brisbane North n Home Care Brisbane South & Logan n nn Ozcare Home Care Gold Coast n Ozcare Home Care Ipswich n n Ozcare Home Care North Lakes n Ozcare Home Care Sunshine Coast n Ozcare Ozcare Home Care Toowoomba n Pearl Home Care - Brisbane North n Home Care - Brisbane South n nn Pearl Home Care Services Brisbane North nn PresCare Home Care Services Brisbane South n nn PresCare Home Care Services Gold Coast nn PresCare PresCare Care Services Logan Valley / Beaudesert nn PresCare Home n Range CareHome Care Services Sunshine Coast n Right at Home Brisbane Bayside nn n Right at Home Brisbane South n at Home Brisbane West nn Right Right Darling Downs n Right atat Home Gold Coast North nn Right at Home Gold Coast South n Right at Home RightCare nnnnn Right at Home Coast n RSL LifeCareHomeat Sunshine Home Nth - Tweed Heads, Gold Coast, Murwillumbah nnnnn Somerset Community n Southern Cross Care DirectServices nn nn Southern Cross Care Direct - Gold Coast n Southern Cross Care Direct - Logan River n nn Southern Cross Care Direct - Sunshine Coast n Southern Cross Care Direct - West Moreton n & District Aged Care nnnnn Springsure Tallebudgera n StSt Andrews, John's Community Care n Mary's Aged Care Community Care n StSt Vincent's Services Community Living Brisbane nNote: 1. Dutch, Spanish, WesternCareEuropean

Home Care Packages Levels

Home Care Packages Supplement

Notes

PHONE (07)

1800 935 483 1800 043 186 0407 111 036 3260 9555 1300 064 064 3808 4463 1300 840 969 1800 448 448 1800 692 273 1800 692 273 1800 692 273 1800 692 273 1800 692 273 1800 692 273 1800 692 273 3314 2575 0421 330 734 3881 5300 5519 6600 5519 6600 5519 6600 5413 9500 5445 7044 1300 363 802 1300 363 802 1300 363 802 1300 363 802 1300 363 802 1300 363 802 1300 363 802 1300 363 802 1300 853 146 5427 0548 1300 306 442 1300 306 442 1300 306 442 1300 306 442 1300 306 442 4984 1012 1800 960 433 4039 9700 5492 4019 1800 778 767

8ZeYtR 8ZeYtR 8Z 8Z 8ZeRg 8Zeg 8ZeR 8Z 8ZR 8ZR 8ZR 8ZRg 8ZR 8ZR 8ZRg 8 8 8ZeYtR 8ZeYtR 8ZeYtR 8ZeYtR 8ZeYtR 8ZetR 8Z 8Z 8Z 8Zt 8Z 8Z 8Zt 8Z 8ZeR 8 8Ze 8Ze 8Ze 8Ze 8Ze 8Zt 8 8ZetR 8eY 8Zet

Advert Page

DPS Web ID 22285 21603 38356 21940

Note 1

22362

CALD, NESB

17399 20863 18725 100-101 17269 100-101 17301 100-101 17449

ATSI

100-101 17297 100-101 17295 100-101 17248

ATSI

100-101 17300 35 54075 35 54076 18440 18051 18024 22290 18438 19366 38318 38330 61812 38319 61804 38321 22069 22256 22336 20950 69 61948 69 17374 69 61983 69 17415 69 18709 17416 14666 17304 14682 7 21962

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These icons help you find the packages that are most suitable for you.

Brisbane North Coast North West South Coast Southern

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Brisbane Metropolitan SERVICE PROVIDER

Home Care Packages Levels

1800 778 767

St Vincent's Care Services Com'ty Living Sunshine Coast

1800 778 767 1800 778 767 1800 786 227 5450 4444 3272 2615 1800 960 433 3282 1000 1300 111 227 1800 960 433 1300 026 594 1300 738 388 5540 1400 5442 1570 4083 9100 1300 360 456 3266 5911

Packages for Veterans

Notes

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

Home Care Packages Supplement

PHONE (07)

St Vincent's Care Services Community Living Gold Coast

n St Vincent's Care Services Community Living Toowoomba n Suncare Community Services Home & Community Care nnnnn Sundale In-Home Care n Sunny Care Home Services n Tabeel, Laidley n The Salvation Army Aged Care Plus Riverview n n The Salvation Army Community Care (QLD) n n Trinder Park n UPA North Coast Home Care Services nnnnn Whiddon Ballina Community Care n Wongaburra Garden Settlement n nn Woombye Care Nangarin Lodge n Wujal Aboriginal Shire Council Community Care nnnnn Wujal YNA Your Nursing Agency Home Care Services (QLD) n Zion, Nundah nNote: 1. Private funding available

Packages for people who live in rural, remote or isolated areas

8Zet 8Zet 8Zet 8ZetR 8ZetR 8 8 8ZetR 8ZeR 8 8ZeYR 8g 8 8 8Zetg 8Z 8ZeR

Advert Page

DPS Web ID

7 21963 7 21966 7 21967 20308 17454 22011 14362 78 14580 Note 1

78 38760 14771 13994

LGBTIQ

20142 14494 14686

ATSI

17326 22195 14415

Looking for independent advice?

Talk to a real person who can help now 08 8121 3715 Home Care Options ~ Retirement Living Options ~ Residential Aged Care ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

HCPs Regional Queensland

H O M E C A R E P A C K A G E S

QUEENSLAND 2021/22

Home Care Packages directory – Approved Providers Home Care Package approved providers deliver home care and support services to members of the community who live at home. If you’ve been approved for a Government funded Home Care Package of any type you may approach any approved Home Care Package provider to provide the services you need. Some providers may only provide services in one region while others can service multiple areas. On the following pages you’ll find alphabetical lists of approved providers, in Regional Queensland. To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages. The reference tables are organised in four regions: Central, Far North, North, South West.

Central Far North North South West

172

The list below is a quick reference guide to help you find in which group council districts are listed. For example Mount Isa LGA is grouped under North.

Page 164 is a colour coded map of Queensland to show you which council districts are grouped together. An explanation of used icons and how to read the HCP tables can be found on page 173.

Council District Alpha Aramac Aurukun Balonne Banana Barcaldine Barcoo Blackall-Tambo Boulia Bulloo Bundaberg Burdekin Burke Cairns Carpentaria Cassowary Coast Central Highlands (QLD) Charters Towers Cherbourg Cloncurry Cook Croydon Diamantina Doomadgee Douglas Etheridge Flinders (QLD) Fraser Coast Gladstone Goondiwindi Gympie Hinchinbrook Hope Vale Isaac Issac Jericho

Region Central Central Far North South West Central Central Central Central Central South West Central North Far North Far North Far North Far North Central North South West North Far North Far North Central Far North Far North Far North North Central Central South West South West North Far North North Central Central

Council District Kowanyama Livingstone Lockhart River Longreach Mackay Mapoon Maranoa Mareeba McKinlay Mornington Mount Isa Murweh Muttaburra Napranum Noosa North Burnett Northern Peninsula Palm Island Paroo Pormpuraaw Quilpie Richmond Rockhampton South Burnett Southern Downs Tablelands Toowoomba Torres Townsville Weipa Western Downs Whitsunday Winton Woorabinda Wujal Wujal Yarrabah

Region Far North Central Far North Central North Far North South West Far North North Far North North South West Central Far North South West Central Far North North South West Far North South West North Central South West South West Far North South West Far North North Far North South West North Central Central Far North Far North

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Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

These icons help you find the packages that are most suitable for you.

Central Far North North South West

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Queensland SERVICE PROVIDER

Care Australia n Advanced Care of the Aged n Akooramak in Aprons Brisbane North n Angels in Aprons Brisbane South n Angels SQ Longreach Community Services n Anglicare SQ Roma Community Services n Anglicare SQ Toowoomba Community Services n Anglicare Anglicare Community Services n Anglicare SQSQ Townsville Services n AQ ToowoombaWideHomeBayCareCommunity n At Home Services Feros CarePackages Downs n At Home Services Feros Care Darling Sunshine Coast n At Home Services Feros Care West n At Home Services Feros Care Wide Moreton n Aurukun Shire Council CommunityBayHome Help n Australian Home Care Services QLD n n Australian Unity Home Care Service Gold Coast n Aveo Freedom Care at Home QLD n nnnn Avida Care QLD

Home Care Packages Levels

4661 4100 0406 076 885 0406 076 885 1300 610 610 1300 610 610 1300 610 610 1300 610 610 1300 610 610 4635 2966 1300 763 583 1300 763 583 1300 763 583 1300 763 583 4060 6834 1300 303 770 1300 160 170 3556 4401 1300 932 140

Packages for Veterans

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

Home Care Packages Supplement

Notes

PHONE (07)

1300 628 485

Packages for people who live in rural, remote or isolated areas

8ZeYtRg CALD, NESB 8 8Z 8Z 8ZeYtR 8ZeYtR 8ZeYtR 8ZeR 8Z 8ZetR 8Z 8Z ATSI 8Zg 8Z 8ZeYtRg ATSI 8ZetRg CALD 8ZeR 8Ze 8Zt

Advert Page

DPS Web ID 19088 14482

23 21480 23 62019 18, 81 20008 18, 81 17231 18, 81 17225 18, 81 17228 18, 81 18732 24, 119 18405 20730 19295 21410 19296 21054 21145 22243 20891 22180

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174

QUEENSLAND 2021/22

These icons help you find the packages that are most suitable for you.

Central Far North North South West

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Queensland SERVICE PROVIDER

Community Aged Care n Baralaba Multi Purpose Health Service n Barcaldine Barcaldine Council Home & CC (Alpha-Jericho) n Barcaldine Regional Council Home & CC (Aramac) n Be Home CareRegional North Queensland nnn Be Home Care Packages Wide Bay & Fitzroy n Biggenden LionsPackages Community Care n Blue Care Allora-Clifton Community Care n Blue Care Bowen Community n Blue Care Bundaberg CommunityCareCare n Blue Care Burdekin Community Care n Blue Care Cairns Community Care n Blue Care Callide Valley Community Care n Blue Care Capricorn Coast Community Care n Blue Care Cassowary Coast Community Care Innisfail n Blue Care Cassowary Coast Community Care Tully n Blue Care Charleville Community Care n Blue Care Charters Towers Community Care n Blue Care Chinchilla/Miles Community Care n Blue Care Cloncurry Community Care n Blue Care Crows Nest Community Care n Blue Care Cunnamulla Community Care n Blue Care Dalby Community Care n Blue Care Dha'li Community Care n Blue Care Gayndah Community Care n Blue Care Gladstone Community Care n Blue Care Goondiwindi Community Care n Blue Care Gympie Community Care n Blue Care Ingham Community Care n Blue Care Kingaroy/Nanango Community Care n Blue Care Mackay Community Care n Blue Care Monto Community Care n Blue Care Mount Isa Community Care n Care Moura Community Care n Blue Care Mundubbera Community Care n Blue Blue Care Murgon Community Care n Note: 1. Meals on Wheels available 2. Meal preparation not included

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Notes

4650 4000 4985 1304 4651 3346 1300 761 011 1300 761 011 4127 1433 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322

123 2 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

Home Care Packages Supplement

PHONE (07)

4998 1122

Packages for Veterans

8t 8t 8t 8et ZtR 8ZR 8t 8Z 8Z 8Rg 8Z 8Zt 8Z 8Ze 8tg 8g 8Z 8ZRg ZtR 8Z 8Zt 8Zt 8Zt 8Yg 8 8ZetR 8Zg 8Z 8Z 8Zg 8ZetRg 8ZtR 8Z 8ZR 8 8ZeYtR

Note 1

Advert Page

DPS Web ID 17332 18703

Note 2

17389

Note 2

17331 21863 21865 17333 20339 17341

NESB

17324 17338 18686 17323 18035

NESB

17348

NESB

17355 17255

ATSI

17343 20043 17459 20341 17258 17345

ATSI, NESB

17319 20037 17320

ATSI

18026 17238 17347

ATSI

20342

ATSI

17282 19070 17277 19093 17363 17337

AgedCareGuide.com.au

Central Far North North South West

QUEENSLAND 2021/22

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Queensland SERVICE PROVIDER

Care Noosa Community Care n Blue Blue Care Proserpine Community Care Blue Care Rockhampton/Mt Morgan Community Care

Care Roma Community Care n Blue Care Stanthorpe Community Care n Blue Care Tablelands Community Care n Blue Blue Toowoomba Community Care n Blue Care Townsville Community Care n Blue Care Wakka Wakka Jinda Community Care n Blue Care Community Care n BoltonCareClarkeWarwick At Home Support n Bolton Clarke Cairns At Home Support n Bolton Clarke Mackay At Home Support n Bolton Clarke Rockhampton Sunshine Coast At Home Support n Bolton Clarke Toowoomba Support n Bolton Clarke Townsville AtAtHomeHomeSupport n Bolton Clarke Wide Bay Bundaberg At Home Support n Bolton Clarke Wide Bay Hervey Bay At Home Support n Broadsound Coastal Care n Brodribb At Home n Bur-Del Home Care Program n Candice Care QLD nnnn Capricorn Adventist Retirement Village n Care Connect QLD n n Care in Your Home & Community (Wesley Mission Queensland) nnnn Carinity Home Care Rockhampton n Carinity Home Care Toowoomba & Surrounds n Home Care Townsville n Carinity Home Care Wide Bay n Carinity Healthcare Home Care Services Queensland n n Catholic Fraser Coast and Kingaroy n n Centacare Sunshine Coast n Centacare Community Care Bundaberg n CentacareCQ Community Care Central Highlands & Emerald n n CentacareCQ Community Care Mackay n CentacareCQ CentacareCQ Rockhampton, Yeppoon & Gladstone n Central West CCCommunity Options Program n Churches of Christ in Queensland Care Blackall n Churches of Christ in Queensland Home Care Darling Downs n Churches of Christ in Queensland Home Care Sunshine Coast n Churches of Christ in Queensland Home Care Townsville n Churches of Christ in Queensland Home Home Care West Moreton n Note: 1. Prority for retirement village residents

Home Care Packages Levels

1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 221 122 1300 221 122 1300 221 122 1300 221 122 1300 221 122 1300 221 122 1300 221 122 1300 221 122 4950 2087 4602 0290 4783 4560 1800 226 342 4939 2801 1800 692 464 1800 448 448 1300 109 109 1300 109 109 1300 109 109 1300 109 109 1800 225 474 1300 236 822 1300 236 822 1300 523 985 1300 523 985 1300 523 985 1300 523 985 4657 2680 4657 6777 4617 6691 5456 3232 4775 2250 5460 6500

Home Care Packages Supplement

Notes

PHONE (07)

1300 258 322

175

8Z 8ZtR 8Z ATSI 8Ztg NESB 8Zg 8ZR 8Zet 8ZeR ATSI 8tg 8Zt 8ZetR 8ZetR 8ZetR 8ZetR 8ZetR 8ZetR 8ZetR 8ZetR 8ZeYtR 8ZeR 8eYtRg ATSI 8ZeYtR Note 1 8ZR 8ZeYR 8ZeYtR 8ZeYtRg CALD 8ZeYtR 8ZeYtR 8ZeYtR 8ZtR 8et 8ZetR 8ZeR 8ZetR 8ZetR 8ZetR ATSI 8etg 8e 8ZetR 8ZR 8Ze 8Z

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DPS Web ID 19084 17289 17448 17445 17353 17351 17344 17354 17315 17356 18360 19417 19372 18362 18361 19371 18363 21069 17288 17358 17359 22345 14642 18033 17275

10 17390 10 39061 10 39062 10 17394 38609 20320 18690 17369 17368 17284 17367 17429 27 19062 27 19058 27 18693 27 20928 27 19057

Aged Care Guide

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176

n n

QUEENSLAND 2021/22

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Queensland SERVICE PROVIDER

PHONE (07)

Churches of Christ in Queensland Home Care Wide Bay (Bundaberg)

4150 1450

Churches of Christ in Queensland Home Care Wide Bay (Hervey Bay)

4124 8985

Clermont Multi Purpose Health Service Montcler

4983 4000

Home Care Packages 5527 8011 n CÜRA Downs Hospital & Health Service HC Services 4699 8868 n Darling Services 3892 8500 nnnn Deaf Earle Haven Community Care 5578 3433 nnnn Envigor Bundaberg / Wide Bay-Burnett 0472 863 193 n n Envigor Cairns 0409 471 600 n Envigor Central Queensland 0472 863 194 n Envigor Home Care 1300 368 446 nnnn Everglow Community Care Links 4725 1822 n Everglow Community City Links 4776 2296 n Five Good Friends Home Care Services QLD 1300 787 581 n n Flinders Shire Council Community Care Program 4741 2960 n Focus Care 02 9029 9084 n n Forest View Aged Care Facility 4126 2455 n FutureCare Home Care 4634 6302 n Gemfields Community Support Association 4985 4664 n n Good Shepherd Lodge 4963 2999 n HCA Home QLD 1300 422 111 nn Hinterland Community Care 4958 2116 n Home Care Assistance Sunshine Coast/Wide Bay 5491 6888 n n Home Instead Gold Coast 5591 2444 nnnn Home Instead Sunshine Coast & Gympie 5443 3562 n Home Instead Toowoomba & Dalby 4613 0574 n Immanuel Gardens Home Support 1800 960 433 n Injilinji Aged Care Unit 4749 0005 n integratedliving Queensland 1300 782 896 nnnn IUIH Home Support Brisbane South 1800 802 265 nnnn IUIH Home Support Caboolture 1800 802 265 nnnn IUIH Home Support Hervey Bay 1800 802 265 nnnn IUIH Home Support Logan River Valley 1800 802 265 nnnn IUIH Home Support North Brisbane 1800 802 265 nnnn IUIH Home Support Sunshine Coast 1800 802 265 nnnn IWAA Home Care Services (QLD) 3208 6333 n Just Better Care QLD 1300 587 823 nnnn Kal'ang Respite Care Centre Aboriginal Corporation 4124 7780 n Kaloma Home for the Aged 4671 1422 n Kerrisdale Gardens 4965 4400 n KinCare QLD 1300 110 254 n n Kowanyama Aged Care Services 4083 7162 n Note: 1. Arabic, Bosnian, CALD, Egyptian, Islamic, Lebanese, Muslim, South African, Turkish

Home Care Packages Levels

Home Care Packages Supplement

Notes

1234 1234 2 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 2 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

8ZetR 8ZetR 8t 8Zeg 8t 8Zt 8ZeR 8 8 8 8ZR Zetg Zet 8ZetR 8ZtR 8Z 8Zet 8Z 8et 8 8ZetR 8 8ZetR 8Zt 8 8t 8Z 8tg 8ZetR 8ZeRg 8ZeRg 8ZeRg 8ZeRg 8ZeRg 8ZeRg 8Zeg 8Z 8ZeYg 8ZetR 8 8ZetRg 8Ztg

Advert Page

DPS Web ID

27 20927 27 19060 14804 ATSI, CALD, LGBTIQ, NESB 17404 22335 22323 22337 38766 38769 38768 20627 CALD

17375 22325 22111 17383 61511 14808 38404 17379 14891 38172 17381 21854 20937 20936 21430 14694

ATSI

17442 19369

ATSI

17385

ATSI

22340

ATSI

22341

ATSI

22342

ATSI

22338

ATSI

22339

Note 1

17387 29 18591

ATSI, LGBTIQ, Vietnamese 17392 Fee for service available 14762 20246 LGBTIQ

18663

ATSI

17455

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177

These icons help you find the packages that are most suitable for you.

Central Far North North South West

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Queensland SERVICE PROVIDER

Get Care nnnn Let's Barriers Bundaberg & Hervey Bay n n LifeLife Without Barriers Far North QLD n Life Without Without Mackay n Life Without Barriers Moreton Bay & Sunshine Coast n Life Without Barriers Rockhampton & Central QLD n Life Without Barriers Toowoomba & Darling Downs n Life Without Barriers Barriers Townsville nn LiveBetter Community QLD n n Lutheran Services SalemServices n Mackay District Home CareHomeServicesCare n Magenta Community Services | Central Queensland n n Magenta Community Services | Southern Queensland n McKinlay Shire MPHS Community Care n Health Home & Community Care Cairns n Mercy Multi Purpose Health Service n Mossman Gardens n Murroona Residential Aged Care n Mutkin by Bromilow QLD nnnn myHomecare Health Service n Nhulundu Peninsula Area Community Options Program n Northern Home Care Packages nn NWRH Orana Home n Ozcare HomeSupport Bundaberg n Ozcare Home Care Cairns n Ozcare Home Care Central Highlands n Ozcare Home Care Gladstone n Ozcare Home Care Hervey Bay n Ozcare Home Care Mackay n Ozcare Home Care Rockhampton n Ozcare Home Care Toowoomba n Ozcare Home Care Care Townsville n Pormpuraaw Aged Services n PresCare Home CareCareServices n PresCare Home Care Services Cairns n PresCare Home Care Services Mackay Rockhampton n PresCare Home Care Services Townsville n

Home Care Packages Levels

1800 935 483 1800 935 483 1800 935 483 5376 6700 1800 935 483 1800 935 483 1800 935 483 1800 580 580 1800 960 433 4852 3340 0407 172 213 0407 111 036 4746 4000 4031 6977 4084 1200 4791 3340 4056 9290 1300 840 969 4979 0992 4048 6616 1800 221 131 4162 6555 1800 692 273 1800 692 273 1800 692 273 1800 692 273 1800 692 273 1800 692 273 1800 692 273 1800 692 273 1800 692 273 4060 4270 4081 5900 4963 0922 4921 7600 1800 773 722

Packages for Veterans

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 2 24 1234 1234 234 1234 1234 12 234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 234 1234 1234 1234 1234

Cultural Environment

Home Care Packages Supplement

Notes

PHONE (07)

1300 497 442

Packages for people who live in rural, remote or isolated areas

8ZeYtR 8ZeYtR 8ZeYtR 8ZeYtR 8ZeYR 8ZeYtR 8ZeYtR 8ZeYtR 8ZetR 8Z 8Zt 8Z 8Z 8t 8 8t 8ZeR 8ZeYtRg ATSI 8ZeR 8ZetRg ATSI ATSI 8etg 8ZeYtg ATSI 8Zt 8ZR ATSI 8ZRg 8ZR 8ZR 8ZR 8ZR 8ZR ATSI 8ZRg ATSI 8ZRg ATSI 8Ztg 8ZeYtR ZetR 8ZeYtR 8ZeYtR

Advert Page

DPS Web ID 38287 38663 21406 22281 38331 22286 22285 22284

28 17395 14845 17283 38357 38356 19442 67 14459 18697 14738 14717 20863 17405 17406 21404 14585 100-101 17293 100-101 17294 100-101 17419 100-101 18717 100-101 17299 100-101 17298 100-101 17302 100-101 17300 100-101 17426 17436 20000 14715 19396 22291

Aged Care Guide

178

QUEENSLAND 2021/22

These icons help you find the packages that are most suitable for you.

Central Far North North South West

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Queensland SERVICE PROVIDER

PHONE (07)

PresCare Home Care Services Wide Bay

4194 3500

Community Care 4097 7263 n RADCARE Range Care 5445 7044 n Regis Home Care Cairns 1300 188 740 n Richmond Shire Council Aged Care 4741 3327 n Right at Home Central QLD 1300 363 802 n n Right at Home Darling Downs 1300 363 802 n Right at Home Far North QLD 1300 363 802 n Right at Home Mackay 1300 363 802 n n Right at Home RightCare 1300 363 802 nnnn Right at Home Sunshine Coast 1300 363 802 n Right at Home Townsville 1300 363 802 n Rockhampton Community Health Aged Care Services 4920 6900 n Roma Home Care Service n RSL LifeCare at Home North - Tweed Heads, Gold Coast, Murwillumbah 130046248532730146 nnnn Senior Helpers Far North Queensland 4281 6816 n Springsure & District Aged Care 4984 1012 nnnn St John's Community Care nn St Vincent's Care Services Community Living Sunshine Coast 180040397789700767 n St Vincent's Care Services Community Living Toowoomba 1800 778 767 n Suncare Community Services Home & Community Care 1800 786 227 n nn Tambo MPS Community Care 4520 9746 n Ten Years Younger Home Care 4255 6822 n UPA North Coast Home Care Services 1300 026 594 nnnn Wahroonga, Biloela 4992 8300 n Western Downs Regional Council Community Care 1300 268 624 n Whitsunday Home Care 4813 9405 n Wowan Dululu Multi Purpose Centre 4937 1119 n Wujal Wujal Aboriginal Shire Council Community Care 4083 9100 nnnn YellowBridge QLD Home Care Packages 1300 882 764 n YNA Your Nursing Agency Home Care Services (QLD) 1300 360 456 n Zion Retirement Living, Gympie 5482 8349 n

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Packages for Veterans

Home Care Packages Supplement

Notes

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 12 1234 1234 1234 1234 1234 1234 1234 2 1234 1234 1234 1234 2 1234 1234 1234 1234 1234

Cultural Environment

8ZeYtR 8etg 8ZetR 8ZeYtR 8tR 8Zt 8Zt 8Zt 8Z 8Zt 8Z 8Zt 8e 8et 8ZeR 8Zt 8Zt 8ZetR 8Zet 8Zet 8ZetR 8t 8ZtR 8ZeYR 8 8t 8t 8ZetR 8Zetg 8 8Z 8

Advert Page

DPS Web ID 18439

ATSI

17411 19366 20-21 21413 17278 22255 38319 38316 61806 22069 22256 38317 17412 17252 22336 39024 17416 17304 7 21966 7 21967 20308 17420

Private services available 22024 13994 14712 17388 17286 17431 ATSI

17326 38354 22195 19383

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179

Culturally appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services

Cultural Group Asian

Aged Care Home Name Cabanda Care

ATSI

Blue Care Hollingsworth Elders Village

ATSI

Blue Care Ny-Ku-Byun Elders Village

ATSI

Blue Care Shalom Elders Village

PHONE (07)

DPS Web ID Rosewood 5464 2392 14448

Cultural Group CALD

Aged Care Home Name Blue Care Elanora Pineshaven AC Facility

PHONE (07)

DPS Web ID Elanora 1800 838 929 14794

Cairns 1800 838 929 14606

CALD

Blue Care Emerald Avalon Aged Care Facility

Cherbourg 1800 838 929 14744

CALD

Blue Care Flinders View Nowlanvil ACF

Condon 1800 838 929 14721

CALD

Blue Care Gladstone Edenvale AC Facility

Glen Eden 1800 838 929 18342

ATSI

Blue Care Star of the Sea Elders Village Thursday Island 1800 838 929 14591

CALD

Blue Care Gracemere Aged Care Facility

Gracemere 1800 838 929 14780

ATSI

Eidsvold Multi Purpose Health Service

ATSI

Georgina Hostel & Aged Care Facility

Emerald 1800 838 929 14515

Flinders View 1800 838 929 14382

Eidsvold 4165 7100

20930

CALD

Blue Care Hamilton Merriwee Court ACF

Hamilton 1800 838 929 14411

Morningside 3395 6888

14827

CALD

Blue Care Hervey Bay Masters Lodge ACF

Urraween 1800 838 929 14786

ATSI

Glenbrook Residential Aged Care Facility

Nambour 5459 7700

14688

CALD

Blue Care Ingham Bluehaven ACF

ATSI

Hope Vale Aged Care Facility

Hope Vale 4060 9242

14605

CALD

Blue Care Kallangur Pilgrim AC Facility

Kallangur 1800 838 929 14526

ATSI

Injilinji Aged Care Unit

Mount Isa 4749 0005

17442

CALD

Blue Care Kenmore Aged Care Facility

Kenmore Hills 1800 838 929 14846

ATSI

Jimbelunga Nursing Centre

Eagleby 3807 0655

14720

CALD

Blue Care Kingaroy Canowindra ACF

Kingaroy 1800 838 929 14477

ATSI

Kuba Natha Hostel

Gununa 4745 7346

14711

CALD

Blue Care Labrador Aged Care Facility

Labrador 1800 838 929 14790

ATSI

Kukatja Place Hostel

Normanton 4745 1599

14709

CALD

Blue Care Lawnton Pine Woods AC Facility

Lawnton 1800 838 929 14525

Ingham 1800 838 929 14457

ATSI

Mercy Place Woree

Woree 4054 5544

14424

CALD

Blue Care Lowood Glenwood AC Facility

Lowood 1800 838 929 14530

ATSI

Mt Kooyong Nursing Home

Julatten 4094 1279

14604

CALD

Blue Care Mackay Homefield AC Facility

Mackay 1800 838 929 14787

ATSI

Mutkin Residential Aged Care

Yarrabah 4056 9290

14717

CALD

Blue Care Maleny Erowal Aged Care Facility

Maleny 1800 838 929 14888

ATSI

Nareeba Moopi Moopi Pa Aged Care Hostel

Dunwich 3409 9690

14859

CALD

Blue Care Mareeba Aged Care Facility

ATSI

Ngooderi House

Doomadgee 4745 8181

14739

CALD

Blue Care Mount Louisa Aged Care Facility

ATSI

Redland Residential Care

Cleveland 3488 3800

18395

CALD

Blue Care Redcliffe Aged Care Facility

Redcliffe 1800 838 929 19930 Redland Bay 1800 838 929 14427

Mareeba 1800 838 929 14769 Townsville 1800 838 929 21861

ATSI

Sandy Boyd Aged Care Hostel

Palm Island 4770 0275

14759

CALD

Blue Care Redland Bay Yarrabee ACF

ATSI

Woorabinda Multi Purpose Health Service Woorabinda 4913 2800

18978

CALD

Blue Care Rothwell Nazarene AC Facility

CALD

Anam Cara Aged Care Community

Bray Park 1800 448 448 14536

CALD

Blue Care Springwood Yurana ACF

CALD

Arcare Springwood

Springwood 1300 299 150 22020

CALD

Blue Care Sunnybank Hills Carramar ACF Sunnybank Hills 1800 838 929 14478

CALD

Ashmore Gardens Care Community

CALD

Blue Care Tallebudgera Talleyhaven ACF

Ashmore 5510 1800

14503

Rothwell 1800 838 929 14527 Springwood 1800 838 929 14433 Tallebudgera 1800 838 929 14664

Ashmore 5656 1000

18205

CALD

Blue Care Toogoolawah Alkira AC Facility Toogoolawah 1800 838 929 14505

Brookfield 3371 4377

14512

CALD

Blue Care Toowoomba Aged Care Facility Middle Ridge 1800 838 929 14434

Corinda 1800 448 448 14486

CALD

Blue Care Warana Beachwood ACF

CALD

Blue Care Alexandra Hills Nandeebie ACF Alexandra Hills 1800 838 929 14754

CALD

Blue Care Wynnum Aged Care Facility

CALD

Blue Care Arundel Woodlands Lodge ACF

Arundel 1800 838 929 14793

CALD

Broadwater Grove Care Community

Southport 5557 7700

CALD

Blue Care Beenleigh Bethania Haven ACF

Bethania 1800 838 929 14783

CALD

Cooper House Aged Care Community

Chermside 1800 448 448 18473

CALD

Ashmore Retreat

CALD

Berlasco Court Caring Centre

CALD

Bethesda Caring Centre

Warana 1800 838 929 14499 Wynnum West 1800 838 929 14889 14862

CALD

Blue Care Bli Bli Aged Care Facility

Bli Bli 1800 838 929 14685

CALD

Dovetree Aged Care Community

CALD

Blue Care Brassall Aged Care Facility

Brassall 1800 838 929 14514

CALD

Emmaus Village Aged Care Community

Chermside 1800 448 448 14416

CALD

Blue Care Bundaberg Millbank AC Facility

Bundaberg 1800 838 929 14885

CALD

Estia Health Gold Coast

Southport 5551 0307

CALD

Blue Care Bundaberg Pioneer AC Facility

Bundaberg 1800 838 929 14600

CALD

Estia Health Maroochydore

Maroochydore 1800 986 832 21541

CALD

Blue Care Bundaberg Riverlea ACF

Millbank 1800 838 929 14872

CALD

Estia Health Mount Coolum

Mount Coolum 5343 0200

14690

CALD

Blue Care Caloundra Aged Care Facility

Caloundra 1800 838 929 14507

CALD

Estia Health Mudgeeraba

Mudgeeraba 5565 0900

14856

Sinnamon Park 1800 448 448 14659 20329

CALD

Blue Care Capricorn Aged Care Facility

Yeppoon 1800 838 929 18011

CALD

Estia Health Nambour

Nambour 5459 3600

19922

CALD

Blue Care Carbrook Wirunya AC Facility

Carbrook 1800 838 929 18018

CALD

Estia Health Southport

Southport 5646 4170

17993

CALD

Blue Care Carina Aged Care Facility

Carina 1800 838 929 14760

CALD

Estia Health Twin Waters

Twin Waters 5646 4120

19924

CALD

Blue Care Dicky Beach Aged Care Facility

Dicky Beach 1800 838 929 14597

CALD

Jacobs Court Aged Care Community

Sinnamon Park 1800 448 448 14358

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

Aged Care Guide

180

Cultural Group CALD

Aged Care Home Name John Wesley Gardens

CALD

Kawana Waters Care Community

QUEENSLAND 2021/22

Cultural Group Italian

Aged Care Home Name Arcare Eight Mile Plains

20945

Italian

Arcare Taigum

Sinnamon Park 1800 448 448 14629

Italian

Bellevue Care Centre Churches of Christ in Queensland Stanthorpe ACS Ozcare Bakhita Villa Aged Care Facility

Italian

Ozcare Magdalene Villa AC Facility

PHONE (07)

DPS Web ID Geebung 1800 448 448 14599 Birtinya 5390 5100

CALD

Kentish Court Aged Care Community

CALD

Kirra Beach Care Community

CALD

Knowles Court Aged Care Community

Sinnamon Park 1800 448 448 14628

CALD

Nash Court Aged Care Community

Sinnamon Park 1800 448 448 14627

CALD

New Direction Care

Bellmere 3505 3201

21104

CALD

OzPol Villa

Nundah 3238 6700

19377

Coolangatta 5587 5500

14539

CALD

Parkview Aged Care Community

CALD

PM Aged Care

CALD

Reid Court Aged Care Community

CALD

St Mark's Aged Care Community

CALD

Varsity Views Care Community

Chinese

Arcare Eight Mile Plains

Chinese

Arcare Hope Island

Hope Island 1300 299 150 20295

Chinese

Forest Lake Lodge

Forest Lake 3278 9486

Dutch

Arcare Hope Island

Hope Island 1300 299 150 20295

Dutch

Arcare North Lakes

North Lakes 1300 299 150 18637

Dutch

Cabanda Care

Chermside 1800 448 448 14405 Bald Hills 3261 5133

14842

Sinnamon Park 1800 448 448 14626 Chermside 1800 448 448 14422 Varsity Lakes 5554 8100

18665

Eight Mile Plains 1300 299 150 14428

Dutch

Prins Willem Alexander Lodge

Egyptian

Arcare Hope Island

European

Cabanda Care

European

Yukana Private

Finnish German

14603

Rosewood 5464 2392

14448

Birkdale 3822 0800

14622

Hope Island 1300 299 150 20295 Rosewood 5464 2392

14448

Kearneys Spring 4631 5678

20289

Finlandia Village

Thornlands 3829 4800

14722

Arcare North Lakes

North Lakes 1300 299 150 18637

German

Cabanda Care

Greek

Arcare Eight Mile Plains

Greek

Arcare Parkinson

Greek

Prins Willem Alexander Lodge

Greek

St Nicholas Nursing Home & Hostel

Hispanic

Rosewood 5464 2392

14448

Eight Mile Plains 1300 299 150 14428 Parkinson 1300 299 150 21327 Birkdale 3822 0800

14622

Highgate Hill 3844 6063

14624

Prins Willem Alexander Lodge

Birkdale 3822 0800

14622

Indonesian Prins Willem Alexander Lodge

Birkdale 3822 0800

14622

Italian

PHONE (07)

DPS Web ID Eight Mile Plains 1300 299 150 14428 Taigum 1300 299 150 21328 Ferny Hills 3550 5999

14756

Stanthorpe 4681 6888

19999

Oxley 1800 692 273 14452 Trebonne 1800 692 273 14469

Italian

Prins Willem Alexander Lodge

Jewish

Forest Lake Lodge

LGBTIQ

Anam Cara Aged Care Community

Bray Park 1800 448 448 14536

LGBTIQ

Arcare Parkwood

Parkwood 1300 299 150 22324

LGBTIQ

Bethesda Caring Centre

LGBTIQ

Cooper House Aged Care Community

Birkdale 3822 0800

14622

Forest Lake 3278 9486

14603

Corinda 1800 448 448 14486 Chermside 1800 448 448 18473

LGBTIQ

Dovetree Aged Care Community

LGBTIQ

Emmaus Village Aged Care Community

LGBTIQ

Jacobs Court Aged Care Community

LGBTIQ

John Wesley Gardens

LGBTIQ

Kentish Court Aged Care Community

Sinnamon Park 1800 448 448 14659 Chermside 1800 448 448 14416 Sinnamon Park 1800 448 448 14358 Geebung 1800 448 448 14599 Sinnamon Park 1800 448 448 14629

LGBTIQ

Knowles Court Aged Care Community

Sinnamon Park 1800 448 448 14628

LGBTIQ

Nash Court Aged Care Community

Sinnamon Park 1800 448 448 14627

LGBTIQ

New Direction Care

LGBTIQ

Parkview Aged Care Community

LGBTIQ

Reid Court Aged Care Community

LGBTIQ

St Mark's Aged Care Community

Bellmere 3505 3201

21104

Chermside 1800 448 448 14405 Sinnamon Park 1800 448 448 14626 Chermside 1800 448 448 14422

Maltese

Francis of Assisi Home

West Mackay 4952 2028

14704

NESB

St Nicholas Nursing Home & Hostel

Highgate Hill 3844 6063

14624

NESB

Warrina Innisfail

Innisfail 4030 2500

14718

Polish

Cabanda Care

Rosewood 5464 2392

14448

Polish

OzPol Villa

Nundah 3238 6700

19377

Scandinavian Finlandia Village

Thornlands 3829 4800

14722

Sri Lankan Arcare Springwood

Springwood 1300 299 150 22020

Vietnamese Forest Lake Lodge

Forest Lake 3278 9486

Aged Care Guide

14603

QUEENSLAND 2021/22

Culturally appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted

cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all

people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group African

Service Provider Carers Link Aged Support Services

3901 1165

DPS Web ID 18606

Cultural Group Arabic

Service Provider Home Caring

African

Heather Hill Home Care

3720 9122

20286

Arabic

IWAA Home Care Services

3208 6333

17387

African

Liberty Com'ty Connect HC Packages

5578 1668

38341

Asian

AQ Brisbane North Home Care Packages

3857 2191

18403

PHONE (07)

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

DPS Web ID 1300 875 377 39049 PHONE (07)

AgedCareGuide.com.au

QUEENSLAND 2021/22

Cultural Group Asian

Service Provider Cabanda Care

Asian

181

5464 2392

DPS Web ID 14448

Cultural Group ATSI

Service Provider Wujal Wujal Aboriginal Shire Council CC

Cathay Home Care Packages

3275 3688

17261

Bosnian

Centacare Brisbane South

1300 236 822 61576

Asian

Chinese Fraternity Assoc of Queensland

3252 9803

17262

Bosnian

Centacare Logan, Gold Coast & Beaudesert

1300 236 822 17418

Asian

CÜRA Home Care Packages

5527 8011

17404

Bosnian

CÜRA Home Care Packages

5527 8011

17404

Asian

Focal Community Services

3812 2014

38370

Bosnian

IWAA Home Care Services

3208 6333

17387

Asian

Home Caring

CALD

Advanced Care Australia

Asian

Liberty Com'ty Connect HC Packages

5578 1668

38341

CALD

All Aged Care Home Care Packages

ATSI

All Aged Care Home Care Packages

3238 6700

17247

CALD

annecto at Home Support Sunshine Coast

ATSI

Anglicare SQ Brisbane North Community Services

1300 610 610 17461

CALD

AQ Brisbane North Home Care Packages

3857 2191

18403

ATSI

annecto at Home Support Sunshine Coast

1800 266 328 21405

CALD

AQ Brisbane South & Logan Home Care Packages

3349 0875

18406

ATSI

At Home Services Feros Care West Moreton

1300 763 583 21410

CALD

AQ Ipswich Home Care Packages

3812 2253

18404

ATSI

Aurukun Shire Cncl Community Home Help

21054

CALD

Australian Home Care Services QLD

1300 303 770 21145

ATSI

Blue Care Brisbane Southside Community Care

1300 258 322 17313

CALD

Blue Care Elanora Community Care

1300 258 322 19097

ATSI

Blue Care Charters Towers Community Care

1300 258 322 17343

CALD

Blue Care Ipswich Community Care

1300 258 322 18687

ATSI

Blue Care Dha'li Community Care

1300 258 322 17319

CALD

Carinity Home Care Logan River Valley

1300 109 109 20850

ATSI

Blue Care Goondiwindi Community Care

1300 258 322 18026

CALD

Carinity Home Care Rockhampton

1300 109 109 17390

ATSI

Blue Care Ipswich Community Care

1300 258 322 18687

CALD

Carinity Home Care South Coast

1300 109 109 20345

ATSI

Blue Care Kingaroy/Nanango Community Care

1300 258 322 20342

CALD

Cathay Home Care Packages

3275 3688

17261

ATSI

Blue Care Mackay Community Care

1300 258 322 17282

CALD

Co.As.It. Community Services

3624 6100

18688

ATSI

Blue Care Roma Community Care

1300 258 322 17445

CALD

CÜRA Home Care Packages

5527 8011

17404

ATSI

Blue Care Wakka Wakka Jinda Community Care

1300 258 322 17315

CALD

Diversicare Home Care Packages

ATSI

Bur-Del Home Care Program

4783 4560

17359

CALD

Everglow Community Care Links

4725 1822

17375

ATSI

Burringilly Social Support Group

3208 4785

17364

CALD

Focal Community Services

3812 2014

38370

ATSI

Central West Community Options Program

4657 2680

17429

CALD

GOC Care Home Care Packages Brisbane

3249 1010

17311

ATSI

CÜRA Home Care Packages

5527 8011

17404

CALD

GOC Care Home Care Packages Gold Coast

5574 3920

18409

ATSI

Injilinji Aged Care Unit

4749 0005

17442

CALD

Home Support Services

ATSI

IUIH Home Support Brisbane South

1800 802 265 17385

CALD

IWAA Home Care Services

3208 6333

17387

ATSI

IUIH Home Support Caboolture

1800 802 265 22340

CALD

MultiLink Community Services

3808 4463

17399

ATSI

IUIH Home Support Hervey Bay

1800 802 265 22341

Chinese

Cathay Home Care Packages

3275 3688

17261

ATSI

IUIH Home Support Logan River Valley

1800 802 265 22342

Chinese

Chinese Fraternity Assoc of Queensland

3252 9803

17262

ATSI

IUIH Home Support North Brisbane

1800 802 265 22338

Chinese

CÜRA Home Care Packages

5527 8011

17404

ATSI

IUIH Home Support Sunshine Coast

1800 802 265 22339

Chinese

Focal Community Services

3812 2014

38370

ATSI

Jymbilung House Aged & Disabled Care Serv

5541 4025

17391

Chinese

Heather Hill Home Care

3720 9122

20286

ATSI

Kal'ang Respite Care Ctr Aboriginal Corp

4124 7780

17392

Chinese

Home Caring

ATSI

Kalwun Community Care

5522 9197

18692

Chinese

Liberty Com'ty Connect HC Packages

5578 1668

38341

ATSI

Kowanyama Aged Care Services

4083 7162

17455

Croatian

CÜRA Home Care Packages

5527 8011

17404

ATSI

Mutkin Residential Aged Care

4056 9290

14717

Croatian

Heather Hill Home Care

3720 9122

20286

ATSI

Nhulundu Health Service

4979 0992

17405

Dutch

AQ Brisbane South & Logan HC Packages

3349 0875

18406

ATSI

Northern Peninsula Area Com'ty Options Prog

4048 6616

17406

Dutch

Cabanda Care

5464 2392

14448

ATSI

NWRH Home Care Packages

1800 221 131 21404

Dutch

CÜRA Home Care Packages

5527 8011

17404

ATSI

Ozcare Home Care Cairns

1800 692 273 17294

Dutch

Liberty Com'ty Connect HC Packages

5578 1668

38341

ATSI

Ozcare Home Care Ipswich

1800 692 273 17297

Dutch

MiCare Home Care Packages QLD

ATSI

Ozcare Home Care Toowoomba

1800 692 273 17300

Estn European CÜRA Home Care Packages

5527 8011

17404

ATSI

Ozcare Home Care Townsville

1800 692 273 17426

Estn European Liberty Com'ty Connect HC Packages

5578 1668

38341

ATSI

Pormpuraaw Aged Care Services

4060 4270

17436

Egyptian

IWAA Home Care Services

3208 6333

17387

ATSI

RADCARE Community Care

4097 7263

17411

European

AQ Brisbane North Home Care Packages

3857 2191

18403

PHONE (07)

1300 875 377 39049

4060 6834

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

PHONE (07)

4083 9100

DPS Web ID 17326

1300 628 485 19088 3238 6700

17247

1800 266 328 21405

1300 348 377 19993

1800 854 300 19443

1300 875 377 39049

1300 064 064 22362

Aged Care Guide

182

Cultural Group European

Service Provider Cabanda Care

European

QUEENSLAND 2021/22

5464 2392

DPS Web ID 14448

Cultural Group Macedonian

Service Provider CÜRA Home Care Packages

5527 8011

DPS Web ID 17404

Chinese Fraternity Assoc of Queensland

3252 9803

17262

Malaysian

Heather Hill Home Care

3720 9122

20286

Filipino

CÜRA Home Care Packages

5527 8011

17404

Malaysian

Liberty Com'ty Connect HC Packages

5578 1668

38341

Filipino

Heather Hill Home Care

3720 9122

20286

Muslim

IWAA Home Care Services

3208 6333

17387

Filipino

Liberty Com'ty Connect HC Packages

5578 1668

38341

NESB

Advanced Care Australia

1300 628 485 19088

Fmr Yugoslavian CÜRA Home Care Packages

5527 8011

17404

NESB

Blue Care Bundaberg Community Care

1300 258 322 17324

French

CÜRA Home Care Packages

5527 8011

17404

NESB

French

Focal Community Services

3812 2014

38370

NESB

Blue Care Cassowary Coast Community Care Tully

1300 258 322 17355

French

Heather Hill Home Care

3720 9122

20286

NESB

Blue Care Dha'li Community Care

1300 258 322 17319

German

Cabanda Care

5464 2392

14448

NESB

Blue Care Stanthorpe Community Care

1300 258 322 17353

German

CÜRA Home Care Packages

5527 8011

17404

NESB

CÜRA Home Care Packages

5527 8011

17404

Greek

All Aged Care Home Care Packages

3238 6700

17247

NESB

GOC Care Home Care Packages Brisbane

3249 1010

17311

Greek

AQ Brisbane North Home Care Packages

3857 2191

18403

NESB

GOC Care Home Care Packages Gold Coast

5574 3920

18409

Greek

AQ Brisbane South & Logan HC Packages

3349 0875

18406

NESB

Home Support Services

Greek

CÜRA Home Care Packages

5527 8011

17404

NESB

MultiLink Community Services

3808 4463

17399

Greek

Focal Community Services

3812 2014

38370

Nthn European CÜRA Home Care Packages

5527 8011

17404

Greek

GOC Care Home Care Packages Brisbane

3249 1010

17311

Pacific Islander CÜRA Home Care Packages

5527 8011

17404

Greek

GOC Care Home Care Packages Gold Coast

5574 3920

18409

Pakistani

Heather Hill Home Care

3720 9122

20286

Greek

Home Caring

1300 875 377 39049

Polish

Cabanda Care

5464 2392

14448

Hindi

Home Caring

1300 875 377 39049

Polish

CÜRA Home Care Packages

5527 8011

17404

Hungarian

CÜRA Home Care Packages

5527 8011

17404

Russian

AQ Brisbane South & Logan HC Packages

3349 0875

18406

Indian

AQ Brisbane South & Logan HC Packages

3349 0875

18406

Russian

CÜRA Home Care Packages

5527 8011

17404

Indian

Home Caring

1300 875 377 39049

Russian

GOC Care Home Care Packages Gold Coast

5574 3920

18409

Indonesian

Carers Link Aged Support Services

3901 1165

18606

Serbian

CÜRA Home Care Packages

5527 8011

17404

Indonesian

Liberty Com'ty Connect HC Packages

5578 1668

38341

Serbian

GOC Care Home Care Packages Gold Coast

5574 3920

18409

Islamic

IWAA Home Care Services

3208 6333

17387

Singaporean

CÜRA Home Care Packages

5527 8011

17404

Italian

All Aged Care Home Care Packages

3238 6700

17247

Singaporean

Heather Hill Home Care

3720 9122

20286

Italian

AQ Brisbane North Home Care Packages

3857 2191

18403

South African Heather Hill Home Care

3720 9122

20286

Italian

CÜRA Home Care Packages

5527 8011

17404

South African IWAA Home Care Services

3208 6333

17387

Italian

Home Caring

Spanish

Carers Link Aged Support Services

3901 1165

18606

Italian

Liberty Com'ty Connect HC Packages

5578 1668

38341

Spanish

Centacare Brisbane South

1300 236 822 61576

Japanese

CÜRA Home Care Packages

5527 8011

17404

Spanish

Centacare Logan, Gold Coast & Beaudesert

1300 236 822 17418

Japanese

Heather Hill Home Care

3720 9122

20286

Spanish

CÜRA Home Care Packages

5527 8011

17404

Korean

Chinese Fraternity Assoc of Queensland

3252 9803

17262

Spanish

Heather Hill Home Care

3720 9122

20286

Korean

CÜRA Home Care Packages

5527 8011

17404

Spanish

MiCare Home Care Packages QLD

Korean

Liberty Com'ty Connect HC Packages

5578 1668

38341

Sri Lankan

Heather Hill Home Care

3720 9122

20286

5527 8011

17404

Tamil

Heather Hill Home Care

3720 9122

20286

3208 6333

17387

Latin American CÜRA Home Care Packages

PHONE (07)

1300 875 377 39049

PHONE (07)

Blue Care Cassowary Coast Commnunity Care Innisfail 1300 258 322 17348

1800 854 300 19443

1300 064 064 22362

Lebanese

IWAA Home Care Services

Turkish

IWAA Home Care Services

3208 6333

17387

LGBTIQ

annecto at Home Support Sunshine Coast

1800 266 328 21405

Vietnamese

Cathay Home Care Packages

3275 3688

17261

LGBTIQ

At Home Serv Feros Care Brisbane South

1300 763 583 19983

Vietnamese

Chinese Fraternity Assoc of Queensland

3252 9803

17262

LGBTIQ

CÜRA Home Care Packages

5527 8011

17404

Vietnamese

Home Caring

LGBTIQ

Kal'ang Respite Care Ctr Aboriginal Corp

4124 7780

17392

Vietnamese

Kal'ang Respite Care Ctr Aboriginal Corp

LGBTIQ

KinCare QLD

1300 110 254 18663

LGBTIQ

Whiddon Ballina Community Care

1300 738 388 20142

Wstn European MiCare Home Care Packages QLD

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

1300 875 377 39049 4124 7780

17392

1300 064 064 22362

AgedCareGuide.com.au PF Priv unded ate Se Dem ly Fun rvices en ded Dom tia Ca Servi ces esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

QUEENSLAND 2021/22

In Home Care Services See Definition of Terms page 124

(Advertisers only) 0406 076 885

Angels in Aprons Brisbane South

0406 076 885

Angels in Aprons Respite Service

3356 2565

Anglicare SQ Caboolture Help at Home

1300 610 610

Anglicare SQ Gold Coast Help at Home

1300 610 610

Anglicare SQ Home Maint & Modifications Brisbane

1300 610 610

Anglicare SQ Kilcoy Community Services

1300 610 610

Anglicare SQ Logan Help at Home

1300 610 610

Anglicare SQ Longreach Help at Home

1300 610 610

Anglicare SQ Metro North Help at Home

1300 610 610

Anglicare SQ Metro South Help at Home

1300 610 610

Anglicare SQ Roma Help at Home

1300 610 610

Anglicare SQ Sunshine Coast Help at Home

1300 610 610

Anglicare SQ Toowoomba Help at Home

1300 610 610

Anglicare SQ Townsville Help at Home

1300 610 610

Anglicare SQ West Moreton Help at Home

1300 610 610

Anglicare SQ Wide Bay Help at Home

1300 610 610

AQ Dementia Nursing Services (PRN Care)

3422 3000

Arcare Home Care QLD Privately Funded Services

1300 272 273

BallyCara In-Home Care Services

1300 272 222

Carinity Home Care Bribie Island & Caboolture

1300 109 109

Carinity Home Care Brisbane

1300 109 109

Carinity Home Care Brisbane North

1300 109 109

Carinity Home Care Brisbane South

1300 109 109

Carinity Home Care Ipswich & Surrounds

1300 109 109

Carinity Home Care Logan River Valley

1300 109 109

Carinity Home Care Rockhampton

1300 109 109

Carinity Home Care South Coast

1300 109 109

Carinity Home Care Sunshine Coast

1300 109 109

Carinity Home Care Toowoomba & Surrounds

1300 109 109

Carinity Home Care Townsville

1300 109 109

Carinity Home Care Wide Bay

1300 109 109

Churches of Christ in Queensland HC Blackall

4657 6777

Churches of Christ in Queensland HC Bribie Island/Caboolture

3410 3730

Churches of Christ in Queensland HC Brisbane North

3850 7900

Churches of Christ in Queensland HC Brisbane South

3850 7900

Churches of Christ in Queensland HC Darling Downs

4617 6691

Churches of Christ in Queensland HC South Coast

5539 7600

Churches of Christ in Queensland HC Sunshine Coast

5456 3232

Churches of Christ in Queensland HC Townsville

4775 2250

Churches of Christ in Queensland HC West Moreton

5460 6500

Note: 1. Includes transition care, chronic illness care & 24 hour care

Notes 9999999999999 Note 1

CHS

PHONE (07)

Angels in Aprons Brisbane North

9999999999999 Note 1 9999999999999 Note 1 9999 99999 999 9999 99999 999 9 9999999999 999 9999 99999 999 9999 999999999 9999 99999 999 9 99 99999 999 9999 999999999 9999 99999 999 9999 999999999 9999 99999 999 9999 999999999 9999 99999 999 9 99999999 999 999 9999 999 9 9 999 9 999 9999 99999 999 Note 2 9999 99999 999 Note 2 9999 99999 999 Note 2 9999 99999 999 Note 2 9999 99999 999 Note 2 9999 99999 999 Note 2 9999 99999 999 Note 2 9999 99999 999 Note 2 9999 99999 999 Note 2 9999 99999 999 999 99999 999 9999 99999 999 Note 2 9999 99999 999 9999 99999 999 9999 99999 999 9999 99999 999 9999 99999 999 9999 99999 999 9999 999999999 9999 99999 999 9999 99999 999

183

DPS Web Advert Page ID 23 21480 23 62019 23 21780 18, 81 17230 18, 81 17233 18, 81 37755 18, 81 38552 18, 81 17232 18, 81 20008 18, 81 17461 18, 81 17235 18, 81 17231 18, 81 19078 18, 81 17225 18, 81 17228 18, 81 18676 18, 81 18732 24, 119 20032 IFC-1, 13 19972 17 14644 10 62062 10 62064 10 21367 10 20625 10 17370 10 20850 10 17390 10 20345 10 62063 10 39061 10 39062 10 17394 27 19062 27 19063 27 61504 27 19061 27 19058 27 17437 27 18693 27 20928 27 19057

2. CHSP only covers domestic assistance

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

In Home Care Services See Definition of Terms page 124

PHONE (07)

CHS

(Advertisers only)

QUEENSLAND 2021/22

PF Priv unded ate Se Dem ly Fun rvices en ded Dom tia Ca Servi ces esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

184

Churches of Christ in Queensland HC Wide Bay (Bundaberg)

4150 1450

Churches of Christ in Queensland HC Wide Bay (Hervey Bay)

4124 8985

Co.As.It. Community Services

3624 6100

Co.As.It. Community Services - CHSP Provider

3624 6100

Co.As.It. Community Services - HCP Provider

3624 6100

Co.As.It. Community Services - QCSS

3624 6100

9999 99 9 99 9999 99999 999 99999999999999 99 9 99 9 999 99999999999999 9 9 9 9 9 9999999999999 9999 99999 999 9999 999 9 999 9999999999999 99999 9999 99 999 9 999 9 9999 99999 999 99999 9999 99 9999 9999 999 9999999999 999 9999 9999 999 99999 9999 999 999 9 9999 9999 999 9999999999 999 9999 9999 999 99999 9999 999 9999 9999 99 99999 9999 99 99999999999999 99999999999999 9999999999 999 9999 999999999 9999 999 9 999 9999 999 9 999 9999 999 9 999 9999 999 99999 9999 999 9 999 9999999999999 9999999999999 9999999999999 99999999999999 9999 999999999 9999 999999999 99

COTA Home Maintenance Service IRT Home Care South East QLD

1300 658 842 13 44 78

Just Better Care QLD

1300 587 823

LiveBetter Community Services QLD

1800 580 580

Mable

1300 736 573

Ozcare Home Care Brisbane North

1800 692 273

Ozcare Home Care Brisbane South & Logan

1800 692 273

Ozcare Home Care Bundaberg

1800 692 273

Ozcare Home Care Cairns

1800 692 273

Ozcare Home Care Central Highlands

1800 692 273

Ozcare Home Care Gladstone

1800 692 273

Ozcare Home Care Gold Coast

1800 692 273

Ozcare Home Care Hervey Bay

1800 692 273

Ozcare Home Care Ipswich

1800 692 273

Ozcare Home Care Mackay

1800 692 273

Ozcare Home Care North Lakes

1800 692 273

Ozcare Home Care Rockhampton

1800 692 273

Ozcare Home Care Sunshine Coast

1800 692 273

Ozcare Home Care Toowoomba

1800 692 273

Ozcare Home Care Townsville

1800 692 273

Pearl Home Care - Brisbane North

3314 2575

Pearl Home Care - Brisbane South

0421 330 734

Regis Home Care Cairns Riverview Gardens Aged Care Centre

1300 188 740 3282 1000

Southern Cross Care Direct

1300 306 442

Southern Cross Care Direct - Gold Coast

1300 306 442

Southern Cross Care Direct - Logan River

1300 306 442

Southern Cross Care Direct - Sunshine Coast

1300 306 442

Southern Cross Care Direct - West Moreton

1300 306 442

St Vincent's Care Services Com'ty Living Brisbane

1800 778 767

St Vincent's Care Services Com'ty Living Gold Coast

1800 778 767

St Vincent's Care Services Com'ty Living Sunshine Coast

1800 778 767

St Vincent's Care Serv Com'ty Living Toowoomba

1800 778 767

The Cairns Aged Care Centre at Chapel Hill

3379 9800

The Salvation Army Community Care (QLD)

1300 111 227

Volunteering Gold Coast Transport Services

5526 5288

Notes

DPS Web Advert Page ID 27 20927 27 19060 89 18688 89 22343 89 17263 89 38160 114 37738 70 20892 29 18591 28 17395 31 22109 100-101 17269 100-101 17301 100-101 17293 100-101 17294 100-101 17419 100-101 18717 100-101 17449 100-101 17299 100-101 17297 100-101 17298 100-101 17295 100-101 17302 100-101 17248 100-101 17300 100-101 17426 35 54075 35 54076 20-21 21413 78 14580 69 61948 69 17374 69 61983 69 17415 69 18709 7 21962 7 21963 7 21966 7 21967 78 19903 78 38760 42 38338

ATSI Aboriginal, Torres Strait Islander Islander CALD Culturally and Linguistically Diverse Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover Cover IFC Inside Front Cover Cover OBC Outside Back Cover

AgedCareGuide.com.au

Centre Based Care (CBC) Anglicare SQ Brisbane North Community Services Anglicare SQ Brisbane South Community Services Anglicare SQ Caboolture Community Services Anglicare SQ Gold Coast Community Services Anglicare SQ Logan Community Services Anglicare SQ Longreach Community Services Anglicare SQ Roma Community Services Anglicare SQ Sunshine Coast Community Services Anglicare SQ Toowoomba Community Services Anglicare SQ Townsville Community Services Anglicare SQ West Moreton Com'ty Serv Anglicare SQ Wide Bay Community Services Arana Hills Pine Rivers Respite Services (WMQ*) Aurukun Shire Cncl Community Home Help BallyCara HomeCare Day Respite Balmoral Uniting Community Centre (WMQ*) Barcaldine Regional Council Home & CC Be Home Care Services Beaumont Care Peninsula AC Service Beaumont Care Redcliffe Com'ty Services Beaumont Care Rothwell Com'ty Services Blue Care Arundel Respite Care Blue Care Atherton Respite Care Blue Care Bowen Respite Care Blue Care Bundaberg Respite Care Blue Care Caboolture Community Care Blue Care Cairns Respite Care Blue Care Callide Valley Respite Care Blue Care Capricorn Coast Respite Care Blue Care Charleville Respite Care Blue Care Chinchilla/Miles Respite Care Blue Care Coolum Beach Respite Care Blue Care Coopers Plains Respite Care Blue Care Cunnamulla Respite Care Blue Care Dicky Beach Respite Care Blue Care Eastside Community Care Blue Care Gayndah Respite Care Blue Care Gympie Respite Care Blue Care Henderson Respite Care Blue Care Hervey Bay Respite Care Blue Care Ipswich Allied Health & Respite Care Blue Care Kirra Respite Care Blue Care Mackay Respite Care

185

Stafford 1300 610 610

DPS Web Advert Page ID 18, 81 17461

Woolloongabba 1300 610 610

18, 81 17235

SUBURB

PHONE (07)

CHS

See Definition of Terms page 124

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

QUEENSLAND 2021/22

9 9 Caboolture 1300 610 610 9 Robina 1300 610 610 9 Meadowbrook 1300 610 610 9 Longreach 1300 610 610 9 Roma 1300 610 610 9 Nambour 1300 610 610 9 Toowoomba 1300 610 610 9 Townsville 1300 610 610 9 Booval 1300 610 610 9 Point Vernon 1300 610 610 9 Arana Hills 1800 448 448 9 Aurukun 4060 6834 9 Scarborough 1300 272 222 9 Morningside 1800 448 448 9 Barcaldine 4651 2187 9 Birtinya 1300 761 011 9

Notes

9999999 9999999 999 999 9 999 999 9 99999 9 99999 9999999 9 99999 999 9 99 9999999 99 999 99 9999 9 999 9 999 9 99 9 999 Kippa-Ring 5328 1200 9 9 9999 Clontarf 5328 1200 99999999 Rothwell 5328 1200 9 9 9999 Coomera 1300 258 322 9 9 99 Atherton 1300 258 322 9 9 999 Bowen 1300 258 322 9 9 99 Bundaberg 1300 258 322 9 99 999 Morayfield 1300 258 322 9 9999999 Parramatta Park 1300 258 322 9 9 999 Biloela 1300 258 322 9 99 99 Yeppoon 1300 258 322 9 9 999 Charleville 1300 258 322 9 99 9999 Chinchilla 1300 258 322 9 99 9999 Coolum Beach 1300 258 322 9 999 Coopers Plains 1300 258 322 9 99 Cunnamulla 1300 258 322 9 9 9999 Dicky Beach 1300 258 322 9 99 Includes emergency overnight respite Wynnum West 1300 258 322 9 9 9999 Gayndah 1300 258 322 9 9 99999 Gympie 1300 258 322 9 9 99 Kenmore 1300 258 322 9 999 Torquay 1300 258 322 9 9 9999 Eastern Heights 1300 258 322 9 9 999 Includes emergency overnight respite Coolangatta 1300 258 322 9 999 Mackay 1300 258 322 9 99

18, 81 17230 18, 81 17233 18, 81 17232 18, 81 20008 18, 81 17231 18, 81 19078 18, 81 17225 18, 81 17228 18, 81 18676 18, 81 18732 20942 21054 17 14644 18723 38671 21858 14853 14877 14867 38750 38751 19089 19439 19448 17342 19090 38752 20038 18027 19434 20041 20039 19433 17241 17321 17243 38753 19440 20044 17350 20040

*Wesley Mission Queensland ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

See Definition of Terms page 124

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

Centre Based Care (CBC)

QUEENSLAND 2021/22

Mareeba 1300 258 322

DPS Web Advert Page ID 19421

Maryborough 1300 258 322

19446

SUBURB

PHONE (07)

CHS

186

Notes

9 999999 9 9 9 Monto 1300 258 322 9 Blue Care Monto Respite Care 99 Mount Isa 1300 258 322 9 Blue Care Mount Isa Respite Care 9 99 Moura 1300 258 322 9 Blue Care Moura Respite Care 99 Mount Gravatt 1300 258 322 9 Blue Care Mt Gravatt Respite Care 99 Mundubbera 1300 258 322 9 Blue Care Mundubbera Respite Care 9 9999 Ashgrove 1300 258 322 9 Blue Care Rangeview Respite Care 9 Redbank 1300 258 322 9 Blue Care Redbank Respite Care 9 Alexandra Hills 1300 258 322 9 Blue Care Redland Respite Care 99 999 Rockhampton 1300 258 322 9 Blue Care Rockhampton Respite Care 99 Deagon 1300 258 322 9 Blue Care Sandgate Respite Care 99 Sunnybank 1300 258 322 9 Blue Care Sunnybank Respite Care 9 Toowoomba 1300 258 322 9 Blue Care Toowoomba Respite Care 99 Warwick 1300 258 322 9 Blue Care Warwick Respite Care 999 Caboolture 1300 221 122 9 99999999 Bolton Clarke Caboolture Day Therapy & Respite Centre Southport 1300 221 122 9 99 9 999 Bolton Clarke Gold Coast & Tweed Heads Soc Supp Group Woodridge 3208 4785 9 Burringilly Social Support Group 99 9999 Visting Allied Health professionals Richlands 1300 236 822 9 Centacare Alani ATSI Centre 99 9999 Tarragindi 1300 236 822 9 Centacare Annerley Centre 99 9999 Aspley 1300 236 822 9 Centacare Aspley Day Centre 999 999 Beaudesert 1300 236 822 9 Centacare Beaudesert Centre 99 9999 Carindale 1300 236 822 9 Centacare Belmont Centre 99 9999 Coorparoo 1300 236 822 9 Centacare Coorparoo Centre 99 9999 Enoggera 1300 236 822 9 Centacare Enoggera Day Centre 999 999 Gympie 1300 236 822 9 Centacare Gympie Centre 9999999 Jamboree Heights 1300 236 822 9 Centacare Jamboree Heights Centre 99 9999 Northgate 1300 236 822 9 Centacare Northgate Day Centre 999 999 Kenilworth 1300 236 822 9 Centacare Sunshine Coast Centre 999999 Ningi 1300 236 822 9 Centacare Waminda Centre 9999999 Bundaberg 1300 523 985 9 CentacareCQ Community Care Bundaberg 99 99 Note 1 Blackwater 1300 523 985 9 CentacareCQ CC Central Highlands & Emerald 9999999 Note 1 Rockhampton 1300 523 985 9 CentacareCQ CC Rockhampton, Yeppoon & Gladstone 99 999 Note 1 Albion 3624 6100 9 999 Co.As.It. Community Services 999 Albion 3624 6100 9 999 9999 Co.As.It. Com'ty Serv - HCP Provider Paddington 3368 3723 9 Communify Paddington Centre Services 999999 Ashmore 5527 8011 9 CÜRA Wellness Centre 99 99 Cranley 4699 8970 9 Darling Downs Hospital & HS Allied HS 9 99 West End 1300 348 377 9 Diversicare West End CONNECT - Activities Ctr 9 999 Wynnum 1300 003 224 9 EACH Soc Activity Group South Brisbane 9 99 Mundingburra 4725 1822 9 Everglow Community Care Links 99 9 Blue Care Mareeba Respite Care

Blue Care Maryborough Respite Care

17317 19423 17316 38754 20042 38755 19447 19920 19099 19362 38756 19413 17356 14590 21160 17364 20642 20338 20330 20331 20337 20336 17457 20916 20334 38641 20332 20333 17369 17368 17367 89 18688 89 17263 20924 19995 38761 19404 21872 17375

Note: 1. Services for frail aged/dementia clients & those with disabilities and their carers ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

Centre Based Care (CBC)

187

Ingham 4776 2296

DPS Web Advert Page ID 22325

Thornlands 3829 4845

14722

SUBURB

PHONE (07)

CHS

See Definition of Terms page 124

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

QUEENSLAND 2021/22

Notes

9 9 9 9 9999999 Hughenden 4741 2960 9 9 9 Flinders Shire Council CC Program 99 Sinnamon Park 1800 448 448 9 Fulton Wellbeing Centre Hydrotherapy Pool Hydrotherapy, physiotherapy & gym onsite Garden City Multi Service Centre Upper Mount Gravatt 3349 0875 9 24, 119 99 999 South Brisbane 3844 3669 9 GOC Care Home Care Packages Brisbane 9 999 Bundall 5574 3920 9 GOC Care Home Care Packages Gold Coast 9 999 Arundel 5613 1844 9 Gold Coast Multi Service Centre 24, 119 99 999 Gordon Park 3857 2191 9 Gordon Park Multi Service Centre 24, 119 99 999 Sinnamon Park 1800 448 448 9 Hadden Place Respite Centre 99 9999 East Ipswich 3812 2253 9 Ipswich Multi Service Centre 24, 119 99 999 Runcorn 3272 8071 9 IWAA Salam Cottage 99 999 Nerang 5578 1668 9 99999999 NDIS services available Liberty Com'ty Connect Community Connections Capalaba 1800 935 483 9 99999999 Life Without Barriers Capalaba Seniors Activity Centre Mackay 1800 935 483 9 99999999 Life Without Barriers Mackay Seniors Activity Centre Longreach 4658 1416 9 99 99999 Longreach HACC Aged Care Services Park Avenue 4926 7789 9 Mercy Health & AC CQ Day Respite Centre 99 999 Fee for service applicable Logan Central 3808 4463 9 MultiLink Day Respite & Community Centre 99 9999 Logan Central 3808 4463 9 MultiLink Overnight Respite Cottage 99 9999 Mornington 1800 221 131 9 NWRH Social Support Groups & Allied HS 9999 99 Burleigh Heads 1800 692 273 Ozcare Day Respite Centre Burleigh Heads 999 999 Extended hours for dementia clients 100-101 Clontarf 1800 692 273 Ozcare Day Respite Centre Clontarf 999 999 Extended hours for dementia clients 100-101 Miriam Vale 1800 692 273 Ozcare Day Respite Centre Miriam Vale 100-101 999 999 Labrador 1800 692 273 Ozcare Day Respite Centre Parkwood Gardens 100-101 999 999 Runaway Bay 1800 692 273 Ozcare Day Respite Centre Runaway Bay 100-101 999 999 Toowoomba 1800 692 273 Ozcare Day Respite Centre Toowoomba 100-101 999 999 Gulliver 1800 692 273 Ozcare Day Respite Centre Townsville 999 999 Extended hours for dementia clients 100-101 Cairns North 1800 773 722 PresCare Fulton Place 99 9999 West Mackay 4963 0922 9 PresCare Home Care Services Mackay 99 9999 Rockhampton 4921 7600 9 PresCare Home Care Services Rockhampton 99 9999 Inala 3278 8432 9 PresCare Inala Place 99 9999 Note 1 Sherwood 3379 1051 9 PresCare Sherwood Place 99 999 Fernvale 5427 0548 9 Somerset Community Services 9 999 Services for people under 65 with disabilities Bellara 1800 786 227 9 Suncare Com'ty Serv Cottage Respite Care 9999999 Toowoomba 4635 2966 9 Toowoomba Multi Service Centre 24, 119 99 999 Coorparoo 1300 847 466 9 9 Vision Australia - (QLD) 99 Beaudesert 5540 1400 9 Wongaburra Garden Settlement 99 999 Wowan 4937 1119 9 Wowan Dululu Multi Purpose Centre 9 99 Wujal Wujal 4083 9100 9 Wujal Wujal Aboriginal Shire Council Com'ty Care 9999999 Mackay 4957 8121 9 99999999 Yamadi Lera Yumi Meta Assoc HC Services Everglow Community City Links

Finlandia Village

17383 19069 18406 17311 18409 62163 18403 18667 18404 38677 38343 22282 22281 22292 18672 22271 22272 38765 14376 19102 20035 19083 14364 18544 19398 22184 14715 19396 20913 22183 20950 21163 18405 21815 14494 17431 17326 17285

Note: 1. Includes emergency overnight services; fee for service applies

Aged Care Guide

Day Therapy Centres SUBURB

Balmoral Uniting Community Centre (WMQ*)

PHONE (07)

Morningside 1800 448 448

Blue Care Beaudesert Allied Health

Beaudesert 1300 258 322

Blue Care Beenleigh Allied Health

Mount Warren Park 1300 258 322

Blue Care Bundaberg Allied Health

Bundaberg 1300 258 322

Blue Care Carina Allied Health

Carina 1300 258 322

Blue Care Central Queensland Allied Health

Gracemere 1300 258 322

Blue Care Fraser Coast Allied Health

Torquay 1300 258 322

Blue Care Gold Coast Allied Health

Elanora 1300 258 322

Blue Care Ipswich Allied Health & Respite Care

Eastern Heights 1300 258 322

Blue Care Metro North Allied Health

Morayfield 1300 258 322

Blue Care Redcliffe Allied Health Blue Care Springwood Allied Health

Redcliffe 1300 258 322 Springwood 1300 258 322

Blue Care Sunshine Coast Allied Health

Nambour 1300 258 322

Blue Care Toowoomba Allied Health

Toowoomba 1300 258 322

Blue Care Townsville Allied Health

Mount Louisa 1300 258 322

Blue Care Wynnum Allied Health

Wynnum West 1300 258 322

Bolton Clarke Brisbane Metro North

Pinjarra Hills 1300 221 122

Bolton Clarke Caboolture Day Therapy & Respite Centre

Caboolture 1300 221 122

Communify Paddington Centre Services

Paddington 3368 3723

CÜRA Wellness Centre

Ashmore 5527 8011

Darling Downs Hospital & HS Allied Health Serv

Cranley 4699 8970

Everglow Community Care Links

Mundingburra 4725 1822

Everglow Community City Links

Ingham 4776 2296

Finlandia Village Fulton Wellbeing Centre

Thornlands 3829 4845

Gold Coast Multi Service Centre

Sinnamon Park 1800 448 448 Upper Mount 3349 0875 Gravatt Arundel 5613 1844

Gordon Park Multi Service Centre

Gordon Park 3857 2191

Garden City Multi Service Centre

integratedliving Australia Wellness Centre Cairns integratedliving Aust Wellness Centre Toowoomba

Cairns 1300 782 896 Kearneys Spring 1300 782 896

Ipswich Multi Service Centre

East Ipswich 3812 2253

Jericho Primary Health Clinic

Jericho 4651 4235

Laura Johnson Home

Townview 4744 5100

Mercy Health & AC CQ Day Therapy Centre

Kawana 4928 0227

Murroona Gardens

Bowen 4791 3340

NWRH Social Support Groups & Allied Health Serv

Mornington 1800 221 131

Orana Day Therapy Centre PresCare Day Therapy Centre

Kingaroy 4162 6555 Coopers Plains 3710 2318

Note: 1. Includes music therapy & nutritional education program

QUEENSLAND 2021/22

Com pl Die ement titia ar y Div n & Nu Thera ersi pis trit Exe onal T ionist t h rcis er Hyd e Ther apist roth apis Occ erap t upa y Se Phy tiona rvices l Th sio Psy therap erapis t cho ist Pod logy/C iat oun sell Reg rist in g iste r e Soc d Nu ial W rse Spe orker e ch The rap ist

188

Notes

DPS Web Advert Page ID 18723

99999999 9 99 9 9 9 9999 99 Includes music therapy 9 99 9 9 999999 9 99 Includes music therapy 99 99 9 99 9999 9 9 999999 99 999 99 9 99 9 9999 9 99 9 9 99 9 99 Includes music therapy 99 99 9 99 Note 1 9 9999 9 99 999 999 99 9 99 9 Includes music therapy 999 99 9 Fee for service also avaliable 9 9 9 99 99 999 9 9 9 99 99 9 999999999 99 99 9 99 99 9 9 9 9 999999999 24, 119 9 99 99 9 24, 119 9 99 99 9 24, 119 99 9 9 99 9 99 9 99 9 99 9 24, 119 99 9 9 9999 99 9999 99 99 9999 Short term restorative care available 99 9 9 99 9 999 99 9999 9 9 99 9 9999 9 9

19438 18025 19415 19420 19098 19436 19359 20044 19449 19427 19435 19422 19414 19101 17340 19416 14590 20924 19995 38761 17375 22325 14722 19018 18406 62163 18403 38495 38774 18404 19082 14557 18671 14738 38765 14585 19395

*Wesley Mission Queensland

AgedCareGuide.com.au Com pl Die ement titia ar y Div n & Nu Thera ersi pis trit Exe onal T ionist t her rcis Hyd e Ther apist api rot Occ herap st upa y Se Phy tiona rvices l Th sio Psy therap erapis t cho ist Pod logy/C iat oun sell Reg rist in g iste r e Soc d Nu ial W rse Spe orker e ch The rap ist

QUEENSLAND 2021/22

Day Therapy Centres SUBURB

Regis Cairns Day Therapy Centre Regis Townsville Day Therapy Centre

PHONE (07)

Notes

Whitfield 4080 1202

Salem Day Therapy Centre

South Toowoomba 1800 960 433

Tabeel Day Therapy Centre

Laidley 1800 960 433

The Good Shepherd Nursing Home

Annandale 4772 9900

Toowoomba Multi Service Centre

Toowoomba 4635 2966

Trinder Park Wahroonga Day Therapy Centre Wheller Gardens Wellbeing Centre (WMQ*) Wowan Dululu Multi Purpose Centre

Kirwan 4789 9733

Woodridge 1800 960 433 Biloela 4992 8306 Chermside 1800 448 448 Wowan 4937 1119

999 99 9999 999 9 9 99

189

DPS Web Advert Page ID 20-21 14462

9 20-21 9 9 99 99 9 99 99 9 Fee for service also avaliable 24, 119 99 9 99 99 9 99 99 9 9999 99 9 99

14828 14845 14362 14892 18405 14771 14712 19019 17431

AgedCareGuide.com.au

QUEENSLAND 2021/22

PHONE (07)

Advert Page

DPS Web ID

Products & Services

PHONE (07)

Advert Page

DPS Web ID

Advisors - My Care Path (QLD)

1300 755 702

106

38085

Ozcare Dementia Advisory & Support Service

1800 692 273

100-101

37590

Aged Care Choices Australia

3886 5119

104

37869

Pearl Home Care - Brisbane North

3314 2575

54075

1800 639 331

24, 119

37342

Pearl Home Care - Brisbane South

0421 330 734

54076

3422 3000

24, 119

37321

EDUCATION AND TRAINING

Care Finder Solutions - Advocacy Care Finder Solutions - Placement Consultants

1300 955 911

107

62102

Alzheimer's Queensland Education Services

1800 639 331

24, 119

37919

1300 955 911

107

62103

Alzheimer's Queensland Support Groups

3422 3000

24, 119

37321

COTA Holidays

1300 150 050

114

37983

Care Finder Solutions - Advocacy

1300 955 911

107

62102

COTA Membership

1300 140 050

114

37463

Care Finder Solutions - Placement Consultants

1300 955 911

107

62103

Health and Aged Assist QLD

1300 730 074

104

37087

END OF LIFE

Joseph Palmer & Sons Aged Care Advisers QLD

03 9601 6847

111

37867

Alex Gow Funeral Services

3851 7800

121

38150

Ozcare Dementia Advisory & Support Service

Products & Services

DEMENTIA ADVISORS continued

ADVOCACY AND INFORMATION

Alzheimer's Queensland 24 Hour Advice Line Alzheimer's Queensland Support Groups

1800 692 273

100-101

37590

Pearl Home Care - Brisbane North

3314 2575

54075

Pearl Home Care - Brisbane North

3314 2575

54075

Pearl Home Care - Brisbane South

0421 330 734

54076

Pearl Home Care - Brisbane South

0421 330 734

54076

TriCare Aged Care Placement Consultant Team

1300 874 2273 62-63, OBC 38100

CASE MANAGEMENT

FINANCIAL SERVICES

Advisors - My Care Path (QLD)

1300 755 702

106

38085

Advisors - My Care Path (QLD)

1300 755 702

106

38085

Dementia Support Australia QLD

1800 699 799

117

37308

All Steps Aged Care Financial Structuring

0423 871 688

106

38163

Health and Aged Assist QLD

1300 730 074

104

37087

Alteris Financial Group (QLD)

1300 366 932

108

37748

Pearl Home Care - Brisbane North

3314 2575

54075

Beacon Aged Care & Retirement Advisers

1800 232 000

109

38032

Pearl Home Care - Brisbane South

0421 330 734

54076

COTA Insurance

1300 130 050

114

37982

TriCare Aged Care Placement Consultant Team

1300 874 2273 62-63, OBC 38100

Joseph Palmer & Sons Aged Care Advisers QLD

03 9601 6847

111

37867

DEMENTIA ADVISORS

MEDICATION MANAGEMENT

Alzheimer's Queensland 24 Hour Advice Line

1800 639 331

24, 119

37342

Pearl Home Care - Brisbane North

3314 2575

54075

Alzheimer's Queensland Education Services

1800 639 331

24, 119

37919

Pearl Home Care - Brisbane South

0421 330 734

54076

Dementia Support Australia QLD

1800 699 799

117

37308

TriCare Aged Care Placement Consultant Team

1300 874 2273 62-63, OBC 38100

Dementia Support Australia QLD

1800 699 799

117

37308

Aged Care Guide

190

Products & Services

Advert Page

PHONE (07)

QUEENSLAND 2021/22

DPS Web ID

Products & Services

PHONE (07)

Advert Page

DPS Web ID

111

37867

PLACEMENT CONSULTANTS continued

MOBILITY AND EQUIPMENT Independence Australia

1300 788 855

62148

Joseph Palmer & Sons Aged Care Advisers QLD

03 9601 6847

Pearl Home Care - Brisbane North

3314 2575

54075

TriCare Aged Care Placement Consultant Team

1300 874 2273 62-63, OBC 38100

Pearl Home Care - Brisbane South

0421 330 734

54076

PLACEMENT CONSULTANTS Advisors - My Care Path (QLD)

REAL ESTATE AND MOVING Advisors - My Care Path (QLD)

1300 755 702

106

38085

Colomba Property

0402 126 157

112

61766

1300 755 702

106

38085

Aged Care Assistance Placement Consultancy

3289 2431

105

37675

SAFETY AND SECURITY

Aged Care Choices Australia

3886 5119

104

37869

Pearl Home Care - Brisbane North

3314 2575

54075

All Steps Aged Care Placement Consultants

0423 871 688

106

38162

Pearl Home Care - Brisbane South

0421 330 734

54076

Care Finder Solutions - Advocacy

1300 955 911

107

62102

VISITORS & VOLUNTEERS

Care Finder Solutions - Placement Consultants

1300 955 911

107

62103

Volunteering Gold Coast Community Visitor Scheme

5526 0688

38683

Health and Aged Assist QLD

1300 730 074

104

37087

Aged Care Guide

ORGANISATION Aged Care Assistance Placement Consultancy Aged Care Choices Australia

PHONE (07)

WEBSITE (www.)

3289 2431

berenice@agedcareassistance.com.au

agedcareassistance.com.au

3886 5119

info@agedcarechoicesaustralia.com.au

agedcarechoicesaustralia.com.au

Alex Gow Funerals

3851 7800

info@alexgowfunerals.com.au

alexgowfunerals.com.au

All Steps Aged Care

0423 871 688

info@allstepsagedcare.com

allstepsagedcare.com

Allity

02 9431 1000

agedcare@allity.com.au

allity.com.au

Alteris Financial Group

1300 366 932

care@alteris.com.au

alteris.com.au

Alzheimer's Queensland

3422 3000

enquiries@alzqld.org.au

alzheimersonline.org

Angels in Aprons

0406 076 885

admin@angelsinaprons.com.au

angelsinaprons.com.au

Anglicare Southern Queensland

1300 610 610

enquiries@anglicaresq.org.au

anglicaresq.org.au

Arcare

1300 272 273

marketing@arcare.com.au

arcare.com.au

BallyCara

1300 272 222

info@ballycara.com

ballycara.com

Beacon Financial Planning

1800 232 000

info@beaconfp.com.au

beaconfp.com.au

Bupa Care Services

1300 245 993

info@bupacare.com.au

bupaagedcare.com.au

Care Finder Solutions

1300 955 911

info@carefindersolutions.com

carefindersolutions.com

Carinity

1300 109 109

acs.enquiries@carinity.org.au

carinity.org.au

Churches of Christ in Queensland

1800 900 001

marketing@cofcqld.com.au

seniorslifestyles.com.au

Co.As.It. Community Services

3624 6100

mail@coasit.asn.au

coasit.asn.au

0402 126 157

jeanne@colomba.com.au

colomba.com.au

3153 6000

info@coorparooagedcare.com.au

coorparooagedcare.com.au

COTA

1300 140 050

info@cotamembership.org.au

cotamembership.org.au

Dementia Support Australia

1800 699 799

dsa@dementia.com.au

dementia.com.au

Embracia Queensland

03 8080 9288

adminqldho@embracia.com.au

embraciaqueensland.com.au

Estia Health Residential Services

1300 682 833

admissions@estiahealth.com.au

estiahealth.com.au

Colomba Property Coorparoo Aged Care

Advert Page

Sup

This section only includes organisations and businesses who have chosen to promote with DPS

Resi

Organisation & Business Reference Index listed alphabetically

den tial port Aged C e Reti d and are / SR Assi rem S Hom ent Liv sted Liv ing ing e Ca In H re Pack ome age Cen Care Se s tre B rvic Day ased C es are Ther Prod apy Cen ucts t and re Serv ices

QUEENSLAND 2021/22

9 9 9 9 9 9 9 9 9 9 9

9 9 9 9

105 104 121 106 5

9 99999 99 999 99 9999 9

108 24, 119 23 18, 81 IFC-1, 13 17 109 59

999 999 999

107 10 27 89

112 133

9 9

114 117 142, 144 50-51

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

QUEENSLAND 2021/22

PHONE (07)

WEBSITE (www.)

Resi de n Sup tial Age port dC Reti ed and are / SR A rem S ssi Hom ent Liv sted Liv ing i ng e Ca In H re Pack ome age Cen Care Se s tre B r vi c Day ased C es are Ther Prod apy Cen ucts t and re S er v ices

Organisation & Business Reference Index listed alphabetically

191

Greengate

02 9097 9175

info@greengate.com.au

greengate.com.au

Health and Aged Assist (QLD)

1300 730 074

haaaqld@haaa.com.au

haaa.com.au

5559 3222

enquiries@hillviewcare.com.au

hillviewcare.com.au

Independence Australia Group

1300 788 855

theteam@independenceaustralia.com

independenceaustralia.com

Infin8care

1800 463 468

admissions@infin8care.com.au

infin8care.com.au

13 44 78

customerservice@irt.org.au

irt.org.au

Joseph Palmer & Sons

03 9601 6800

agedcare@jpalmer.com.au

jpalmer.com.au/services/aged-care

Just Better Care Australia

1300 587 823

info@justbettercare.com

justbettercare.com

4242 2000

info@kewarraagedcare.com.au

kewarraagedcare.com.au

LiveBetter Community Services

1800 580 580

info@livebetter.org.au

livebetter.org.au

Mable

1300 736 573

info@mable.com.au

mable.com.au

Mercy Health

1300 478 776

information@mercy.com.au

mercyhealth.com.au

This section only includes organisations and businesses who have chosen to promote with DPS ORGANISATION

HillView

IRT

Kewarra Lifestyles

Metro North Hospital & Health Service My CarePath

support@mycarepath.com.au

mycarepath.com.au

3053 3700

info@narangbaagedcare.com.au

03 9830 5022

admin.camberwell@nazarethcare.com

5551 6720

phil@odysseyprivateagedcare.com.au

narangbaagedcare.com.au sistersofnazareth.com/region/ australasian-region ohg.net.au

Opal HealthCare

1300 362 481

communications@opalagedcare.com.au

opalhealthcare.com.au

Ozcare

1800 692 273

info@ozcare.org.au

ozcare.org.au

Palm Lake Care

1800 246 677

info@palmlakecare.com.au

palmlakecare.com.au

Pearl Home Care

1300 688 118

admin@pearlhomecare.com.au

pearlhomecare.com.au

Premier Health Care

08 8363 4888

reception@premierhealthcare.com.au

premierhealthcare.com.au

Regis Aged Care

1300 998 100

advice@regis.com.au

regis.com.au

5656 1000

info@retreatcare.com.au

retreatcare.com.au

Roshana Care Group

08 9279 9888

admin@roshana.com.au

roshana.com.au

Seabrae Manor

1300 725 521

info@seabraemanor.com.au

seabraemanor.com.au

Seasons Living

1300 732 766

info@seasonsliving.com.au

seasonsliving.com.au

Signature Care

03 9581 0100

reception@croft.com.au

signaturecare.com.au

3204 7911

admin@sirjamesterrace.com.au

sirjamesterrace.com.au

Southern Cross Care QLD

1800 899 300

webenquiries@sccqld.com.au

sccqld.com.au

St Vincent's Care Services

1800 778 767

svcs.info@svha.org.au

svcs.org.au

The Salvation Army Aged Care

1300 111 227

acp.enquiries@aue.salvationarmy.org

agedcare.salvos.org.au

TriCare

3360 9000

marketing@tricare.com.au

tricare.com.au

Volunteering Gold Coast

5526 0688

reception@vsaustralia.org.au

vsaustralia.org.au

Narangba Aged Care Nazareth Care Odyssey Lifestyle Care Communities

Retreat Care

Sir James Terrace

9 9 9 9 9

3328 9923 metronorthfeedback@health.qld.gov.au health.qld.gov.au/services/metronorth 9 1300 755 702

Advert Page 75 104 64

47 80

999 9

111 29 150

99 9 99

28 31 67 73

9 9 999 9 9 9999 9 9 9 99 9 9 9 999 9 9 9 9 9 99 9 9 9 9 999 9 999 9 999 9 9 9 9 9

106 143 76 33D 3, IBC 100-101 9 35 66 20-21 32D 84-85 144 96 55 57 69 7 78 62-63, OBC 41

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

192

Aged Care Guide

Index Abbreviations............................................................................................................. 126 Aboriginal and Torres Strait Islander (ATSI).................................................90 Advocacy....................................................................................................................... 115 Aged Care Assessment Team (ACAT)................................................................49 How the assessment works.............................................................................49 Not satisfied with the ACAT?...........................................................................49 Referral code............................................................................................................49 Regions..................................................................................................................... 126 Aged care checklist....................................................................................................79 Aged care costs............................................................................................................58 Choose how to pay................................................................................................61 Aged care explained....................................................................................................8 Aged care homes........................................................................................................53 Accreditation and certification......................................................................54 Charter of Rights....................................................................................................56 Complaints.................................................................................................................57 Directory listings...................................................................................... 131-159 Homes and their services..................................................................................53 Quality standards...................................................................................................56 Where do I start......................................................................................................53 Applying to aged care homes..............................................................................65 Care leavers....................................................................................................................90 Carer Support............................................................................................................. 122 Counselling services.......................................................................................... 123 Support groups.................................................................................................... 123 Support lines......................................................................................................... 123 Case management.................................................................................................. 106 Care planning........................................................................................................ 107 Private case management............................................................................. 107 Centre Based Care services....................................................................................38 Directory listings...................................................................................... 185-187 Commonwealth Home Support Programme (CHSP).............................16 Am I eligible?...........................................................................................................18 Types of services provided................................................................................16 Urgent needs............................................................................................................19 What is CHSP?..........................................................................................................16 Who is CHSP for......................................................................................................18 Who pays for CHSP services?...........................................................................19 Community Visitors Scheme................................................................................40 Consumer Directed Care..........................................................................................15 Contents..............................................................................................................................2 Costs for residential care.........................................................................................58 Accommodation payments..............................................................................60 Basic Daily Fees.......................................................................................................58 How much will I pay............................................................................................60 COTA message..................................................................................................................4 Cultural services..........................................................................................................88 Breaking lauguage barriers.............................................................................89 Cluster facilities.......................................................................................................88 Directory listings...................................................................................... 179-182 Partners in Culturally Appropriate Care....................................................89 Culturally and Linguistically Diverse (CALD) people...............................90 Daily Accommodation Payment (DAP)...........................................................61 Daily living in a nursing home............................................................................73 DAP (Daily Accommodation Payment)...........................................................61 Day Therapy Centres..................................................................................................39 Directory listings...................................................................................... 188-189

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QUEENSLAND 2021/22

Deciding on a home..................................................................................................67 Definitions of often used terms....................................................................... 124 Dementia support................................................................................................... 116 Changed behaviours......................................................................................... 118 Dementia and aged care................................................................................ 118 Specialised support........................................................................................... 119 Where to get help............................................................................................... 118 De-stressing your move....................................................................................... 112 Directory index.......................................................................................................... 125 Aged care home listings...................................................................... 132-159 Centre Based Care listings................................................................... 185-187 Council reference index................................................................................... 127 Culturally appropriate homes and services.............................. 179-182 Day Therapy Centre listings................................................................ 188-189 Extra services listings....................................................................................... 160 Home Care Packages listings............................................................. 163-178 In home care service listings............................................................. 183-184 Local Government Area (LGA) reference index.................................. 127 Organisation & buisness index......................................................... 190-191 Products & services listings................................................................ 189-190 Retirement accommodation listings............................................ 161-162 Suburb reference index................................................................................... 128 Support & Assisted Living listings............................................................. 160 Town reference index....................................................................................... 128 Disability..........................................................................................................................90 Elder abuse.................................................................................................................. 116 End of life..................................................................................................................... 120 Family and friends.............................................................................................. 122 Help at home......................................................................................................... 121 In a nursing home.............................................................................................. 121 Residents with dementia............................................................................... 122 Estate planning......................................................................................................... 113 Extra services................................................................................................................87 Directory listings................................................................................................. 160 Financial advice........................................................................................................ 108 Financial counselling........................................................................................ 109 How an expert can help.................................................................................. 108 Important questions to ask........................................................................... 109 Paying for your care........................................................................................... 108 What you ought to know - five facts....................................................... 110 Financially disadvantaged....................................................................................91 Flexible restorative care..........................................................................................37 Frequently asked questions..................................................................................82 Home Care flow chart..............................................................................................14 Home Care Packages.................................................................................................22 Approved providers..............................................................................................26 Are you eligible?.....................................................................................................25 Cost................................................................................................................................26 Directory listings...................................................................................... 163-178 Exit fees....................................................................................................................... 29 Home Care Agreement.......................................................................................26 Package supplements.........................................................................................22 Priority.........................................................................................................................25 Quality and complaints......................................................................................30 Self-managing your Package..........................................................................30 Services.......................................................................................................................23 Types of packages .................................................................................................22 Homeless.........................................................................................................................91 How to use the Aged Care Guide..........................................................................6

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Incontinence..................................................................................................................46 Where to get help..................................................................................................47 In home support.........................................................................................................15 Directory listings...................................................................................... 183-184 LGBTIQ...............................................................................................................................91 Mobility............................................................................................................................42 Assistive technology solutions.......................................................................44 Improve access and safety at home............................................................42 Mobility aids ............................................................................................................43 Moving house............................................................................................................ 112 Moving into a home..................................................................................................71 Making the transition.........................................................................................72 What to bring...........................................................................................................71 My Aged Care................................................................................................................12 Referral code............................................................................................................12 Nutrition..........................................................................................................................45 Placement consultants......................................................................................... 104 Private home care.......................................................................................................32 RAD (Refundable Accommodation Deposit)...............................................61 Refundable Accommodation Deposit (RAD)...............................................61 Regional Assessment Service (RAS).................................................................48 Resident Agreement ................................................................................................77 Rights and responsibilities...............................................................................78 Respite......................................................................................................................34, 86 Cost........................................................................................................................34, 86 Residential Care flow chart...................................................................................52 Restorative care...........................................................................................................37 Retirement living........................................................................................................97 Choosing a village.............................................................................................. 102 Community............................................................................................................. 103 Departure/exit fee.................................................................................................99 Deposit or entry contribution?.......................................................................98 Directory listings...................................................................................... 161-162 Fees and charges....................................................................................................98 Finding the right village....................................................................................99 Independence....................................................................................................... 102 Life in a village..................................................................................................... 102 Ownership.................................................................................................................98 Renting........................................................................................................................99 Types of villages.....................................................................................................97 Rural & Regional clients..........................................................................................91 Special needs groups................................................................................................90 Support at home.........................................................................................................15 Supported Living........................................................................................................94 Care Communities.................................................................................................94 Choosing a community......................................................................................95 Directory listings................................................................................................. 160 Supported Residential Services..........................................................................92 Cost................................................................................................................................93 Respite ........................................................................................................................93 Transition Care..............................................................................................................36 Fees................................................................................................................................36 Services.......................................................................................................................36 Transport services.......................................................................................................41 Useful phone numbers...............................................................................................8 Veterans...........................................................................................................................91 Veterans' support.......................................................................................................39 Waitlists...........................................................................................................................65

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Call 1300 186 688 or email sales@dps.com.au

YOUR DPS SALES TEAM www.AgedCareGuide.com.au

www.DisabilitySupportGuide.com.au

Matt

Mar