Aged Care Guide South Australia & NT 22nd edition (2021/22) by DPS Publishing

2 2 ND E D I T I O N

AGED CARE GUIDE A

DPS

PUBLICATION

South Australia & NT

Home Care |

Residential Care | Retirement Living AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

ALITY PSEst.QU1999

Making every day the best it can be

Welcome to Allity Aged Care We are a network of 43 homes located across South Australia, Victoria, New South Wales and Queensland. The collective experience of our local and national staff and management teams make us one of the most respected and established providers within the Australian aged care industry. We are committed to making every day the best it can be for everyone around us. This is all encompassing; in the way we provide individualised support for our residents’ ongoing health and wellness; the development of our staff and in our focus on building strong community networks.

Proud to be called Home – Every Allity Home is exactly what the name implies – a place where our residents can continue to share every day experiences with their families, make it their own and maintain active and rewarding lifestyles in a meaningful way. When life’s day-to-day tasks become increasingly challenging, we have the expertise to help you or a family member make informed choices that best suit each individual’s circumstances. Whether the need is short-term assistance or long-term care, we look forward to providing you with the guidance and forward planning to make the transition to care with confidence.

www.allity.com.au

Allity South Australia locations Carinya Aged Care

Ridgehaven Aged Care

39 Fisher St, Myrtle Bank (08) 8130 6444

Gate 3 Hazel Grove, Ridgehaven (08) 8397 0100

A boutique Signature Home that exudes warmth and intimacy with its heritage style architecture. The Home offers its own beauty and hair salon, kiosk, choice of large single and twin rooms with adjoining ensuites, and the convenience of local shopping centres, transport and parklands.

Nestled in Tea Tree Gully, our Home is located close to the local shopping precinct. Residents can enjoy the convenience of the Home’s own café and hair salon, whilst offering spacious single rooms with private or shared ensuites and a choice of outlook to landscaped garden beds or quaint courtyards.

Charles Young Aged Care

Ross Robertson Aged Care

53 Austral Tce, Morphettville (08) 8350 3600

19 Cornhill Rd, Victor Harbor (08) 8551 0600

Our Home is surrounded by parklands, and is a short drive to the Glenelg Foreshore and the Marion Shopping Centre. The Home provides its own hair salon, café, spacious single and twin rooms that all have ensuites and a variety of share spaces, internal courtyards and outdoor garden areas.

Ideal seaside living among an active local community sums up life at Ross Robertson where residents can enjoy views to the Southern Ocean. The Home offers light-filled single and twin rooms with ensuites and access to gardens.

Hillside Aged Care

Smithfield Aged Care

177 Longwood St, Heathfield (08) 8339 4815

1 Warooka Dr, Smithfield (08) 8254 4700

Located in the picturesque Adelaide Hills, residents can enjoy nature at its best nestled amongst tall trees and native birds. The Home is a short 2km drive to the shops, medical facilities and the local community hub of Stirling.

Surrounded by parklands, Smithfield is only a short walk from the Munno Para Shopping Centre. The Home’s innovative design offers an internal shopping mall, and there are spacious single and semisingle share rooms with ensuites.

Holly Aged Care

Somerton Park Aged Care

16–24 Penneys Hill Rd, Hackham (08) 8392 6700

7 Grainger Rd, Somerton Park (08) 8490 4600

Residents are never too far from the activity of the local community with ease of access to transport and the nearby shopping centre. The Home offers spacious single and semi-single rooms with indoor and outdoor spaces for residents, families and friends.

An elegantly styled Signature Home located minutes from the beach and nearby Marion Shopping Centre. There are five distinct neighbourhoods all with their own unique character, barista café, beauty and hair salon, dedicated lounge, dining areas and outdoor vistas.

Little Para Aged Care

Walkerville Aged Care

24–28 Wayford St, Elizabeth Vale (08) 8259 9888

160 Walkerville Tce, Walkerville (08) 8342 8300

Little Para reflects a true home-like environment. Rooms are spaciously appointed with private ensuites and good natural light. Residents can enjoy the warmth and welcome of various lounges, set in peaceful surroundings.

A Premium Home built on the shores of the River Torrens and minutes from the local shopping precinct. Offering private dining spaces and barista café, and spacious single, twin or semi-private accommodation, with garden or courtyard views.

Marten Aged Care

Only 500m from the beach, Marten is ideal for those who enjoy the outdoors. Residents have a choice of large lightfilled single or twin rooms with ensuites. The Home is designed to encourage a sense of community for residents, their families and staff.

www.allity.com.au

B15615

110 Strathfield Tce, Largs North (08) 8248 9555

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

From the Managing Editor

Welcome to the 22nd edition of the Aged Care Guide South Australia & NT. For more than 20 years, the Aged Care Guide, previously known as the DPS Guide to Aged Care, has provided seniors and their families with essential information about aged care in Australia.

From the Editor

Our print and online publications are an essential tool to help you understand and access aged care services – from home and community care through to residential care accommodation and retirement living options. To help you understand the aged care process even better we have created easy to follow flow charts which visualise your options and the steps to take for home care and residential aged care. The articles in the front half of the book give detailed descriptions of the various aged care services available and discuss any financial and legal issues you need to be aware of, as well who can assist with expert advice around advocacy and placement. The directory section at the back provides a comprehensive list of all Australian Government subsidised residential accommodation and approved home care package providers. An extensive list of retirement living operators and private providers of homes and services are also included. You can use the printed Aged Care Guide in conjunction with our website – AgedCareGuide.com.au – which provides greater detail on the services offered by individual aged care homes, home care providers, retirement villages, as well as professional services and products. Simply type in the associated ‘DPS Web ID’ number from this book in the space provided on the website to link directly to a chosen home, service or product. Current bed vacancies, as well as home care availability and retirement units for sale or lease, are also listed on the website. Alternatively you may wish to use our Compare & Connect tool to help you find and compare aged care providers that best meet your needs and search criteria in your preferred area to help with the decision making process. We are also promoting transparency in the sector and open up dialogue between consumers and providers through Ratings and Reviews on AgedCareGuide.com.au, which gives you the opportunity to share positive or negative stories about your aged care experience with a service and for providers to respond to this feedback and address any potential concerns. We would like to wish you all the best as you embark on your journey in locating the home or services to suit your needs. When engaging a service, please advise the aged care home, retirement village, community care provider, or product and service provider that you found their details in the Aged Care Guide. We welcome any suggestions on information we can provide in the next edition of the Aged Care Guide or on AgedCareGuide.com.au to further assist in your journey. Simply email margot.white@dps.com.au . I look forward to hearing from you.

Aged Care Guide South Australia & NT 2021/22 22nd Edition Printed November 2021 RRP $44, inc GST Managing Editor Margot White margot.white@dps.com.au Chief Executive Officer Michelle Beech

Margot White – Managing Editor

DPS Publishing Pty Ltd ● 1300 186 688 ● 145 South Tce, Adelaide SA 5000 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730 Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 1300 186 688 in Australia The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark.

AgedCareGuide.com.au

From the Managing Editor....................................................................................................................................................................................................................... 2 COTA message.................................................................................................................................................................................................................................................................... 4 How to use the Aged Care Guide................................................................................................................................................................................................ 5 Aged care explained.............................................................................................................................................................................................................................................. 6 Useful phone numbers and websites................................................................................................................................................................................ 8 My Aged Care....................................................................................................................................................................................................................................................................... 9 Regional Assessment Service (RAS).................................................................................................................................................................................. 10 Aged Care Assessment Team (ACAT)............................................................................................................................................................................. 13 Home care flow chart...................................................................................................................................................................................................................................... 14 Support at home....................................................................................................................................................................................................................................................... 15 – Commonwealth Home Support Programme........................................................................................................................................16 – Home Care Packages..............................................................................................................................................................................................................................22 – Private home care.........................................................................................................................................................................................................................................32 – Respite at home...............................................................................................................................................................................................................................................33 – Transition Care....................................................................................................................................................................................................................................................34 – Flexible restorative care....................................................................................................................................................................................................................35 – Centre Based Care........................................................................................................................................................................................................................................36 – Day Therapy Centres...............................................................................................................................................................................................................................37 – Veterans’ support..........................................................................................................................................................................................................................................38 Community Visitors Scheme........................................................................................................................................................................................................... 38 Assistive technology. ....................................................................................................................................................................................................................................... 39 Continence............................................................................................................................................................................................................................................................................ 42 Aged care flow chart........................................................................................................................................................................................................................................ 44 Aged care homes..................................................................................................................................................................................................................................................... 45 – Cost for residential care....................................................................................................................................................................................................................51 – RAD and DAP explained..................................................................................................................................................................................................................54 – Applying to aged care homes..............................................................................................................................................................................................55 – Waiting for residential care........................................................................................................................................................................................................56 – Deciding on a home................................................................................................................................................................................................................................57 – Moving into a home................................................................................................................................................................................................................................61 – Daily living in a nursing home.............................................................................................................................................................................................64 – Resident Agreement...............................................................................................................................................................................................................................66 – Extra services..........................................................................................................................................................................................................................................................68 – Residential respite........................................................................................................................................................................................................................................69 Special needs groups...................................................................................................................................................................................................................................... 70 Cultural services........................................................................................................................................................................................................................................................ 71 Aged care checklist. ............................................................................................................................................................................................................................................ 73 Frequently asked questions............................................................................................................................................................................................................. 76 Supported Residential Facilities.............................................................................................................................................................................................. 78 Supported living....................................................................................................................................................................................................................................................... 79 Retirement living..................................................................................................................................................................................................................................................... 80 Placement consultants................................................................................................................................................................................................................................ 87 Financial advice.......................................................................................................................................................................................................................................................... 94 Estate planning........................................................................................................................................................................................................................................................... 97 Advocacy................................................................................................................................................................................................................................................................................... 98 Carer support...............................................................................................................................................................................................................................................................101 Dementia support..............................................................................................................................................................................................................................................102 End of life care...........................................................................................................................................................................................................................................................105 Profile*......................................................................................................................................................................................................................................................................................106 Directory Lists & Reference Indexes - Directory contents page..........................................................................107 This section includes all the lists and reference tables to make finding a home or service so much easier: Council Districts, Suburb & Town referencing, ACAT regions, maps. Lists of Aged Care Homes, Retirement Accommodation, Home Care Packages, In Home Care Services, Centre Based Care, Day Therapy Centres, Products & Services.

* Some advertisers choose a profile format to promote their organisation/aged care facility. These are paid advertisements.

Contents

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

COTA message “COTA Australia is the peak national advocacy body for older

Australians across all areas of Government policy. In aged care we

have been at the leading edge of reform pressure for over a decade. We are the leading advocate for much greater consumer choice and control in aged care. We had a major input to the Royal Commission into Aged Care Quality and Safety and to the Federal Government’s response to the Commission’s Final Report.

The aged care reform process has been underway for a while, starting with the Labor

Government’s 2012 ‘Living Longer Living Better’ package which heavily ramped up home

care packages and introduced ‘consumer directed care’. This was followed by the Coalition Government’s 2018 Federal Budget package ‘More Choices for a Longer Life’, which COTA Australia partnered in developing.

The Royal Commission was called in October 2018 and the Commission presented its Final Report on 26 February 2021, with the Government responding in the Federal Budget on

11 May 2021. In the 2021/22 Budget, the Government has committed almost $18 billion extra

COTA message

over the next four years to increase the supply and funding of both home care and residential care, provide extra support for family carers and for people with dementia and their carers, and much more.

There will be at least 80,000 new home care packages by mid-2023, bringing the total number to 276,000 – more than the number of residential beds; and the current home care waiting list will be gone. A new home care program will be developed by 2023 that will design individual packages for each person.

In residential care there will be more staff spending more time with residents, better food where that’s not the case now, stronger clinical care standards, a new funding formula,

and prices set by an independent authority. All providers will experience much greater

transparency and exposure about services, fees, staffing quality measures and consumer experience.

Most excitingly, by 2024 the bed licences system will be abolished and people will have

control of their residential care funding. This will also mean good providers can expand their services without needing bed licences.

Another COTA initiative is a program of 500 Community Care Finders around Australia to help people navigate aged care and be connected to services. There will also be a doubling of the number of consumer advocates.

Amidst all this change an independent, unbiased resource such as this Aged Care Guide,

together with the online directory AgedCareGuide.com.au, assists you to make the best aged

care choices for your specific circumstances and can help you take greater control of your care. COTA Australia’s partnership with DPS is also focused on improving consumer information and choice about services and providing opportunities for direct consumer feedback and comment on services.

By creating a platform on which you can choose between providers, and by giving you the

opportunity to leave a review of any service or village, DPS is helping strengthen consumer information and choice. This has always been a goal for DPS since its inception.”

Ian Yates AM – Chief Executive Council on the Ageing (COTA) Australia

AgedCareGuide.com.au

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

How to use the Aged Care Guide

The articles up to page 106 will help you become better informed about aged care, community care and retirement living.

The Aged Care Guide also includes a comprehensive directory of residential aged care homes (for SA see pages 113 –128 , for NT see pages 147–149); retirement accommodation (for SA see pages 129 –132, for NT see page 153); home care packages (for SA see pages 133 –139, for NT see page 150 –151); and facilities or services specific to your cultural background (for SA see pages 140 –141, for NT see pages 153 –154).

How do I find what I’m looking for?

There are a number of ways you can use the Aged Care Guide in order to find aged care homes, retirement accommodation, home care packages, products or services.

The index on page 160 can help you to find the main information topics in the book and can direct you to the different directory tables for aged care homes, retirement villages, in home care options or product/services in the back of the Guide. Each Council District (also known as a Local Government Area or LGA) on the referenced page includes a list of suburbs with homes or villages in each suburb listed in alphabetical order.

You will find some retirement accommodation listed within the residential directory where they are co‑located on the same geographical site as the aged care home. Locality search: If you know the Council District, suburb or town, then use the cross reference index on pages 110 –111. Each of these lists are in alphabetical order and you can then refer to the page referenced.

Cultural search: If you are of non-English speaking background, or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on pages 140 –141 for SA or 153 –154 for NT.

Searching for other services . . .

If you are looking for In Home Care Services, Centre Based Care, Day Therapy Centres or other Products and Services, you can find this in grid form in the directory section (for SA see pages 142 –146, for NT see pages 154 –156). South Australia South Australia South Australia

Population Change - 20061997 - 2006 Population Change Population Change 1997 - 20061997

Amata

South Australia

Visit AgedCareGuide.com.au for a complete list of services available near you. Amata

Amata

Population Change 1997 - 2006

ANANGU PITJANTJATJARA

Amata

South Australia

Population Change 1997 - 2006

ANANGU PITJANTJATJARA

Amata

2 2 ND E D I T I O N

DPS

COOBER PEDY

MARALINGA TJARUTJA

OUTBACK AREAS COMMUNITY OUTBACK AREAS COMMUNITY OUTBACK AREAS COMMUNITY DEVELOPMENT TRUST DEVELOPMENT TRUST DEVELOPMENT TRUST

Aged Care Guide

112 ANANGU PITJANTJATJARA

AGED CARE GUIDE A

COOBER PEDY

MARALINGA TJARUTJA

ROXBY DOWNS

ROXBY

OUTBACK AREAS COMMUNITY DOWNS DEVELOPMENT TRUST

Nepabunna

ROXBY DOWNS

Nepabunna

These maps provide you with a geographical reference to the Council (LGA) areas in South Australia. APY LANDS

PUBLICATION COOBER PEDY CEDUNA

CEDUNA

MARALINGA TJARUTJA

South Australia & NT

YALATA

STREAKY BAY

ROXBY DOWNS

FLINDERS RANGES

MOUNT REMARKABLE CEDUNA

FLINDERS RANGES

FLINDERS ORROROO RANGES MOUNT CARRIETON REMARKABLE

ORROROO CARRIETON

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race, or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding, or heightened understanding of the special needs of the cultural group.

STREAKY BAY PORT STREAKY BAY OUTBACK AREAS COMMUNITY AUGUSTA DEVELOPMENT TRUST

PORT PORT Cultural AUGUSTA Aged Care Home PETERBOROUGH PETERBOROUGH AUGUSTA Group PETERBOROUGH Name WHYALLA FLINDERS WUDINNA WHYALLA ATSI Country Hlth Connect Estn Eyre Health & AC Cleve NORTHERN NORTHERN KIMBA RANGES NORTHERN MOUNT PORT AREAS PORT AREAS KIMBA ORROROO PORT AREAS PIRIE Nepabunna ATSI Edenfield Family Care Nerrilda Port Augusta REMARKABLE PIRIE FRANKLINGOYDER FRANKLIN GOYDER PIRIE FRANKLIN GOYDER HARBOUR CARRIETON HARBOUR ELLISTON BARUNGA ELLISTON BARUNGA HARBOUR BARUNGA CLEVE CLEVE ATSI Elders Village Davoren Park ROXBY ELLISTON BERRI BERRI WEST WEST STREAKY BAY CLEVE PORT BERRI DOWNS BARMERA BARMERAWEST AUGUSTA WAKEFIELD CLARE & & WAKEFIELD CLARE BARMERA ATSI Seaview Village Thevenard COPPER COPPER PETERBOROUGH WAKEFIELD CLARE & GILBERT GILBERT COPPER RENMARK RENMARK TUMBY COAST TUMBY COAST GILBERT VALLEYS VALLEYS RENMARK WUDINNA WHYALLA TUMBY COAST YORKE YORKE ATSI Tjilpiku Pampaku Ngura Aged Care Service Pukatja LOWER EYRE PARINGA PARINGA BAY LOWER EYRE BAY VALLEYS YORKE LOWER NORTHERN EYRE PARINGA BAY PENINSULA PENINSULA PENINSULA PENINSULA KIMBA MID PENINSULA MID PENINSULA PORT AREAS ATSI Umoona Aged Care (Tjilpi Tjuta Kanyini) Coober Pedy GERARD GERARD MID MURRAY PIRIE FRANKLIN GERARD GOYDER LOXTONMURRAY LOXTON MURRAY HARBOUR BARUNGA LOXTON ELLISTON ATSI Wami Kata Old Folks Home Port Augusta WAIKERIE WAIKERIE PORT CLEVEPORT WAIKERIE BERRI WEST LINCOLN PORT FLINDERS LINCOLN KAROONDA KAROONDA BARMERA CALD Bene Campbelltown Campbelltown LINCOLN RANGES KAROONDA EAST MURRAY EAST MURRAY CLARE & WAKEFIELD MOUNT COPPER CEDUNA ORROROO EAST MURRAY GILBERT REMARKABLE MURRAY MURRAY TUMBY COAST CALD Bene Italian Village St Agnes CARRIETON RENMARK VALLEYS MURRAY BRIDGE BRIDGE YORKE LOWER EYRE BAY SOUTHERN PARINGA SOUTHERN BRIDGE PENINSULA PENINSULA SOUTHERN MALLEE CALD Bene St Clair Woodville MALLEE STREAKY BAY PORT MID MALLEE GERARD AUGUSTA MURRAY LOXTON PETERBOROUGH CALD North Eastern Community Residential ACF Campbelltown THE COORONG WAIKERIE THE COORONG PORT WUDINNA WHYALLA THE COORONG LINCOLN CALD Para Hills Residential Care Para Hills West KAROONDA NORTHERN KIMBA EAST MURRAY TATIARA PORT AREAS TATIARA CALD St Anna's Residential Care Facility Brompton TATIARA PIRIE FRANKLIN MURRAY GOYDER HARBOUR BRIDGE ELLISTON KINGSTON BARUNGA SOUTHERN KINGSTON CALD St Basil's Aegean Village Christie Downs CLEVE BERRI KINGSTON WEST MALLEE GAWLER BARMERA CALD St Basil's Croydon Park Croydon Park WAKEFIELD CLARE & GAWLER COPPER NARACOORTE GILBERT NARACOORTE THE COORONG RENMARK TUMBY COAST LUCINDALE VALLEYS NARACOORTE LUCINDALE CALD St Basil's St Peters St Peters YORKE LOWER EYRE PARINGA BAY LUCINDALE PLAYFORD ROBE ROBE PENINSULA PENINSULA ROBE MID TATIARA CALD Uniting Communities Aldersgate RAC Felixstow WATTLE RANGE GERARD WATTLE RANGE MURRAY LOXTON WATTLE RANGE CALD Uniting Communities Murray Mudge AC Glenelg WAIKERIE KINGSTON PORT MOUNT MOUNT LINCOLN GAMBIER GRANT KAROONDA Croatian UnitingSA Seaton Aged Care Seaton MOUNT GAMBIER GRANT EAST MURRAY GAMBIER GRANT NARACOORTE SALISBURY MURRAY Dutch Rembrandt Court (Residential) Oaklands Park LUCINDALE BRIDGE LIGHT TEA TREE ADELAIDE SOUTHERN LIGHT ROBE ADELAIDE TEA TREE Estn European Pennwood Village Pennington GULLY MALLEE LIGHT PLAINS ADELAIDE PLAINS GULLY PLAINS WATTLE RANGE WUDINNA WHYALLA

WUDINNA

CEDUNA

KIMBA

Adelaide Detail Inset GAWLER PLAYFORD

PLAYFORD

Adelaide Inset

GAWLER

SALISBURY

CHARLES STURT PORT ADELAIDE ENFIELD

SALISBURY

PLAYFORD PORT ADELAIDE ENFIELD

PORT ADELAIDE ENFIELD

TEA TREE GULLY PORT ADELAIDE ENFIELD

CAMPBELLTOWN CAMPBELLTOWN CAMPBELLTOWN ADELAIDE PROSPECT CHARLES PROSPECT ADELAIDE PROSPECT See Adelaide STURT Detail Inset TEAWEST TREE WALKERVILLE WALKERVILLE BURNSIDE ADELAIDE BURNSIDEWEST WALKERVILLE GULLY TORRENS NORWOOD UNLEY PAYNEHAM PLAINS BURNSIDE PAYNEHAM GAWLER TORRENSNORWOOD UNLEY ST PETERS NORWOOD PAYNEHAM ST PETERS ST PETERS MITCHAM HOLDFAST PLAYFORD MITCHAM CAMPBELLTOWN HOLDFAST MITCHAM BAY PROSPECT BAY

HOLDFAST BAY CHARLES ADELAIDE STURT MARION WEST TORRENS UNLEY

See Adelaide Detail Inset

TEA TREE GULLY

VICTOR HARBOR ONKAPARINGA YANKALILLA

Residential Care | Retirement Living AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

ALITY PSEst.QU1999

CAMPBELLTOWN

CHARLES STURT

ADELAIDE

PROSPECT

WEST KANGAROO ISLAND BURNSIDE TORRENS UNLEY HOLDFAST BAY

BAROSSA MOUNT BARKER

KANGAROO ISLAND NORWOOD PAYNEHAM ST PETERS

ONKAPARINGA GRANT

ALEXANDRINA

Detail Inset ADELAIDE HILLS

YANKALILLA

All Care Aged Care - The Vales

Morphett Vale 8321 0100 15275 Morphett Vale 8321 0100 15275

8287 1454 14985

Greek

All Care Aged Care - The Vales

8625 2855 15359

Greek

Ridleyton Greek Home for the Aged

8956 7033 19671

Greek

St Basil's Aegean Village

8672 5605 15222

Greek

St Basil's Croydon Park

8641 1233 15058

Greek

St Basil's St Peters

8397 0200 15080

Hungarian Clayton Church Homes Magill

8397 0200 15064

Hungarian Oakden Green Aged Care

PHONE DPS Web ID (08) Seaton 8409 1500 15174

Brompton 8340 1155 14969 Christie Downs 7424 0900 14947 Croydon Park 7424 0900 15028 St Peters 7424 0998 15055 Magill 8165 6400 18821 Oakden 8261 3688 15094

8397 0200 14919

Indian

All Care Aged Care - The Vales

Morphett Vale 8321 0100 15275

8366 8261 14908

Italian

All Care Aged Care - The Vales

Morphett Vale 8321 0100 15275

8282 5400 15096

Italian

St Joseph's House Residential Care Facility

8346 0955 15169

Italian

The House of St Hilarion

Port Pirie 8632 1450 15009 Seaton 8409 1500 15174

7424 0900 14947

Italian

Villa St Hilarion Fulham

Fulham 8235 9055 15184

7424 0900 15028

Latvian

Amber Aged Care

Paradise 8465 5500 15057

7424 0998 15055

Polish

All Care Aged Care - The Vales

8206 0411 14950

Polish

Pennwood Village

8375 1111 15008

Russian

All Care Aged Care - The Vales

8448 6280 15106

Serbian

Oakden Green Aged Care

8198 0300 15102

Serbian

Pennwood Village

Ukrainian

UnitingSA Seaton Aged Care

8341 0401 14973

Paradise 8465 5500 15057

Pennington 8341 0401 14973

Morphett Vale 8321 0100 15275 Pennington 8341 0401 14973 Morphett Vale 8321 0100 15275 Oakden 8261 3688 15094 Pennington 8341 0401 14973

Spa al Systems Team - March 2008 DITRDLG_08_04

Vietnamese The House of St Hilarion

Seaton 8409 1500 15174

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted

cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all

Cultural Group Arabic

Service Provider ACH Group Home Care Packages

ATSI

Aboriginal Community Services

ATSI

Calvary Community Care Adelaide

Spa al Systems Team - March 2008 DITRDLG_08_04

PHONE DPS (08) Web ID 1300 224 477 17475

Cultural Group ATSI

21730

ATSI

1300 660 022 17856

ATSI

8346 9155

Service Provider Calvary Community Care Flinders & Far North

PHONE DPS (08) Web ID 1300 660 022 17466

Country Health Connect Eyre Home Care Packages

1800 944 912 17512

Country Health Connect Riverland Mallee Coorong HCPs 1800 944 912 17469

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

ONKAPARINGA KANGAROO ISLAND ALEXANDRINA

Seaton 8448 6280 15106

Vietnamese Calvary Flora McDonald Retirement Com'ty Cowandilla 8159 7000 15121

Oaklands Park 8198 0300 15102

indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

ALEXANDRINA See Adelaide VICTOR KANGAROO ISLANDHARBOR

Aged Care Home Name The House of St Hilarion

people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically

VICTOR HARBOR YANKALILLA BAROSSA

MOUNT BARKER

MARION

Pennwood Village Rembrandt Court (Residential)

Cultural Group European German

Table of Home Care Package (HCP) providers offering culturally appropriate services MOUNT GAMBIER

ALEXANDRINA

LIGHT

VICTOR HARBOR

Amber Aged Care

European European

PHONE DPS Web ID (08) 8628 2399 15369

8641 0043 15006

SA Culturally appropriate Home Care Packages

KINGSTON

ADELAIDE HILLS NARACOORTE LUCINDALE ROBE MOUNT WATTLE RANGE BARKER

MOUNT BARKER

ONKAPARINGA

ADELAIDE MOUNT PLAINS BARKER

YANKALILLA

WALKERVILLE

MITCHAM

GRANT

See Adelaide Detail Inset ADELAIDE HILLS

ADELAIDE HILLS ALEXANDRINA

ST PETERS SALISBURY

MARION

Estonian

THE COORONG MOUNT GAMBIER BAROSSA TATIARA

BAROSSA

See Adelaide Detail Inset

LIGHT ADELAIDE HILLS

ONKAPARINGA

MARION WALKERVILLE BURNSIDE MARION NORWOOD PAYNEHAM

HOLDFAST MITCHAM BAY PORT ADELAIDE ENFIELD

Home Care |

BAROSSA

ADELAIDE CHARLES SALISBURY STURT WEST TORRENS UNLEY

Spa al Systems Team - March 2008 DITRDLG_08_04

VICTOR HARBOR YANKALILLA

KANGAROO ISLAND

Spa al Systems Team - March 2008 DITRDLG_08_04

160

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

SA Culturally appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services

Nepabunna

MOUNT ORROROO REMARKABLE CARRIETON

Aged Care Guide

140

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

COOBER PEDY

South Australia Region Map

MARALINGA TJARUTJA

Aged Care Guide

Index

Abbreviations............................................................................................................ 108 Aboriginal and Torres Strait Islander (ATSI) ................................................70 Advocacy...................................................................................................................... 100 Aged Care Assessment Team (ACAT) ...............................................................13 Appeal .........................................................................................................................13 Assessment ..............................................................................................................13 Referrals .....................................................................................................................13 Regions .................................................................................................................... 159 Aged care checklist ...................................................................................................73 Aged care explained....................................................................................................6 Aged care homes ...................................................................................................7,45 Accommodation payments .............................................................................53 Accreditation and certification......................................................................48 Basic Daily Fees ......................................................................................................51 Charter of Rights ...................................................................................................49 Complaints................................................................................................................51 Costs .............................................................................................................................51 Cultural services.................................................................. 140-141, 153-154 Directory listings .......................................................................... 114-128, 149 Extra services........................................................................................................ 129 Homes and their services .................................................................................46 How much will I pay............................................................................................52 Payment Options ..................................................................................................54 Quality standards..................................................................................................48 RAD & DAP ................................................................................................................54 Where do I start .....................................................................................................45 Applying to a home..................................................................................................55 Waitlist........................................................................................................................56 Vacancy.......................................................................................................................56 Assessments .........................................................................................................10, 13 Assistive technology options ..............................................................................39 Independent Living Centres ...........................................................................41 Mobility aids ............................................................................................................39 Technology ...............................................................................................................44 Care leavers ...................................................................................................................70 Carer support ............................................................................................................ 101 Counselling services ......................................................................................... 101 Support groups and lines .............................................................................. 101 Centre Based Care services ...................................................................................36 Directory listings .......................................................................... 145-146, 156 Commonwealth Home Support Programme (CHSP) ............................16 Am I eligible? ..........................................................................................................18 Directory listings ................................................................ 142-144, 154-155 Types of services provided ...............................................................................18 Urgent needs ...........................................................................................................19 What is CHSP? .........................................................................................................16 Who is CHSP for? ...................................................................................................18 Who pays for CHSP services?..........................................................................19 Community Visitors Scheme................................................................................38 Consumer Directed Care.........................................................................................16 Continence.....................................................................................................................42 Costs for residential care........................................................................................51 Accomodation payments .................................................................................53 Basic daily fees .......................................................................................................51 How much will I pay............................................................................................52

n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Cultural services .........................................................................................................71 Directory listings ............................................................... 140-141, 153-154 Partners in Culturally Appropriate Care ...................................................72 Culturally and Linguistically Diverse (CALD) people..............................70 Directory listings ............................................................... 140-141, 153-154 Daily Accommodation Payment (DAP)..........................................................54 Daily living in a nursing home ...........................................................................64 Day Therapy Centres.................................................................................................37 Directory listings ..................................................................................... 146, 156 Deciding on a home .................................................................................................57 Definition of often used terms ........................................................................ 109 Dementia..................................................................................................................... 102 Changed behaviours ........................................................................................ 104 Specialised support .......................................................................................... 104 Directory index......................................................................................................... 107 Aged care home listings .......................................................... 114-128, 149 Centre Based Care listings....................................................... 145-146, 156 Council reference index .................................................................................. 110 Culturally appropriate homes and services ........ 140-141, 153-154 Day Therapy Centres listings............................................................. 146, 156 Extra services listings ...................................................................................... 129 Home Care Packages listings....................................... 135-139, 151-152 In home care provider listings .................................... 142-144, 154-155 Local Government Area (LGA) reference index ................................. 110 Organisation & business index........................................................ 158-159 Products & services listings.......................................................................... 157 Retirement accommodation listings ................................ 129-132, 153 Suburb reference index ....................................................................... 110-111 Town reference index ........................................................................... 110-111 Disability.........................................................................................................................70 End of life .................................................................................................................... 105 Palliative care in a nursing home ............................................................. 105 Residents with dementia .............................................................................. 106 Services to help at home ............................................................................... 105 Estate planning...........................................................................................................97 Enduring Power of Attorney and Guardianship ..................................98 Extra services ...............................................................................................................68 Directory listings ................................................................................................ 129 Financial advice ..........................................................................................................94 Financial counselling ..........................................................................................95 How an expert can help ....................................................................................94 Paying for your care.............................................................................................94 Financially disadvantaged....................................................................................70 Flexible restorative care .........................................................................................35 Frequently asked questions .................................................................................76 Home Care flow chart..............................................................................................14 Home Care Packages (HCP) ..................................................................................22 Approved providers .............................................................................................27 Are you eligible? ....................................................................................................24 Cost ...............................................................................................................................27 Directory listings ................................................................ 135-139, 151-152 Exit fees ......................................................................................................................30 Home Care Agreement ......................................................................................27 How much you will pay .....................................................................................29 Priority ........................................................................................................................24 Quality and complaints .....................................................................................30 Services not provided .........................................................................................24

n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n

Home Care Packages (HCP) continued Services provided..................................................................................................23 Types of packages ................................................................................................22 Homeless ........................................................................................................................70 How to use the Aged Care Guide .........................................................................5 In home support ........................................................................................................15 Directory listings ................................................................ 142-144, 154-155 LGBTIQ ..............................................................................................................................70 Moving into a home.................................................................................................61 What can you bring .............................................................................................61 Making the transition ........................................................................................63 My Aged Care ..................................................................................................................9 Referral code ..............................................................................................................9 Placement consultants ...........................................................................................87 Case management ...............................................................................................92 Choosing a placement consultant...............................................................88 How a placement consultant can help .....................................................87 Negotiate and advocate for you ...................................................................90 Resolving family disputes ................................................................................90 Private home care......................................................................................................32 RAD and DAP explained .........................................................................................54 Refundable Accommodation Deposit (RAD)..............................................54 Regional Assessment Service (RAS)................................................................10 Assessment ..............................................................................................................10 Referrals .....................................................................................................................10 Regaining your independence ...........................................................................34 Resident agreement ................................................................................................66 Residential Care flow chart ..................................................................................44 Respite ............................................................................................................... 7,33,69 At home......................................................................................................................33 Centre Based Respite Care ...............................................................................33 Cost ........................................................................................................................34,69 Eligibility....................................................................................................................33 Residential respite................................................................................................69 Restorative care ..........................................................................................................35 Retirement living...................................................................................................7,80 Choosing a village ................................................................................................85 Departure/exit fee................................................................................................83 Deposit or entry contribution ........................................................................82 Directory listings .......................................................................... 129-132, 153 Fees and charges ...................................................................................................83 Finding the right village ...................................................................................84 Ownership.................................................................................................................82 Types of villages.....................................................................................................81 Vacating .....................................................................................................................83 Rural & Regional clients.........................................................................................70 Short Term Restorative Care ................................................................................35 Special needs groups ...............................................................................................70 Support at home ........................................................................................................15 Supported living ........................................................................................................79 Supported Residential Facilities (SRF)...........................................................78 Transition care .............................................................................................................34 Useful phone numbers and websites................................................................8 Veterans ...................................................................................................................38,70 Waiting for residential care..................................................................................56 Waiting lists .............................................................................................................56

n n n n n n n n n n n n n n n n n n n n n n n n n n n

Call 1300 186 688 or email sales@dps.com.au

YOUR DPS SALES TEAM www.AgedCareGuide.com.au

www.DisabilitySupportGuide.com.au

Matt

Mari

How to use the Aged Care Guide

The information featured in this 22nd edition of the Aged Care Guide South Australia & NT will inform you on a number of considerations when choosing accommodation and care options.

Aged care explained

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Aged care explained Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what options are available to you. What is aged care?

Aged care is a term most easily understood as being nursing homes and home care. It may also refer to community services, specific health care services delivered in a day centre setting, assisted living options as well as products and equipment available to assist older people. Below you will find a brief description of what care options might be available to you, which will direct you to the different sections of the Aged Care Guide for more detail.

Support at home

If you want to stay in your own home but need assistance to continue living independently, there are numerous services available, both Government and privately funded, to help you manage better at home. You can choose to pay for help at home yourself or you can get support through Government funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program.

Aged Care Services in South Australia Support on your terms Our services can support you to maintain your freedom and independence at home. In South Australia, Life Without Barriers can provide assistance with: • • • • • • •

Daily living and life tasks Companionship, community and social support Personal Care and mobile services Therapeutic and clinical care Cleaning and household tasks Home modifications and maintenance Garden maintenance

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance, and home maintenance. Basic assistance is offered through the CHSP. See page 16 for information about how the CHSP may be able to assist you. If your needs exceed the level of support offered though this program, then a Home Care Package can offer higher intensity support to help you stay at home. Find out more about HCPs on page 22.

Respite care

Respite care offers the opportunity for both you and your carer to take a break for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and community care services in your own home, provided under the Commonwealth Home Support Programme (CHSP). See page 33 for more information about home and community respite care or page 69 for respite in a residential aged care facility.

Residential aged care

If you are no longer able to remain living independently at home, moving into residential aged care can ensure quality of life and comfort. Other names for residential aged care include aged care home, nursing home and aged care facility. These are all subsidised by the Australian Government. Entry into a Government funded residential aged care home requires an assessment by an Aged Care Assessment Team (ACAT). See page 45 for information about residential aged care, how to access it and what you may need to pay. There are also a number of non Government funded residential aged care homes, often referred to as Supported Residential Facilities (SRFs) or supported and assisted living complexes. See pages 78 and 79 for more information.

Retirement living

Retirement villages are not nursing homes. They are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting. Generally, the land is owned by an operator and residents enter into a lease type arrangement so they can live there for as long as they wish. Daily care is generally not included but some providers may offer support services at an additional charge or this can be accessed separately through Government funded home support options. See page 80 for advice on retirement accommodation.

Aged care explained

A comprehensive list of Government funded services is included in this Aged Care Guide as well as a wide range of private services.

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Useful phone numbers and websites

Advocacy

CarerHelp 08 7221 8233 carerhelp.com.au COTA (NT) 08 8941 1004 cotant.org.au COTA (SA) 08 8232 0422 cotasa.org.au National Seniors 1300 765 050 nationalseniors.com.au Older Person’s Advocacy Network (OPAN) 1800 700 600 opan.org.au

Cultural

Centre for Cultural Diversity in Ageing 03 8823 7979 culturaldiversity.com.au Ethnic Link Services (SA) 08 8448 6260 unitingsa.com.au/aged-care/ ethnic-link-services Federation of Ethnic Communities’ Council of Australia 02 6282 5755 fecca.org.au Multicultural Aged Care (PICAC) 08 82419900 mac.org.au Multicultural Communities Council of SA 08 8345 5266 mccsa.org.au Multicultural Council of Northen Territory 08 8945 9122 mcnt.org.au Translating and Interpreting Service 13 14 50 tisnational.gov.au

Government

Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Department of Veterans’ Affairs 1800 838 372 dva.gov.au My Aged Care 1800 200 422

myagedcare.gov.au

Services Australia - Carers & Disability 13 27 17 servicesaustralia.gov.au Services Australia - Medicare 13 20 11 servicesaustralia.gov.au Services Australia - Older Australians 13 23 00 servicesaustralia.gov.au

Health

Dementia Australia 1800 100 500 dementia.org.au Dementia Behaviour Management Advisory Services (DBMAS) 1800 699 799 dementia.com.au

Health continued

Dementia Support Australia (DSA) 1800 699 799 dementia.com.au National Continence Helpline 1800 330 066 continence.org.au National Dementia Helpline 1800 100 500 Seniors Health Card 13 23 00

dementia.org.au

serviceaustralia.gov.au

Legal

Legal Services Commission Legal Helpline (SA) 1300 366 424 lsc.sa.gov.au Northern Territory Legal Aid Commission 1800 019 343 legalaid.nt.gov.au

Office of the Public Advocate (SA) 08 8342 8200 opa.sa.gov.au

Office of the Public Trustees (NT) 08 8999 7271 nt.gov.au/law/processes/ about-public-trustee South Australian Civil and Administrative Tribunal (SACAT) 1800 723 767 sacat.sa.gov.au

Other

Carer Gateway 1800 422 737

carergateway.gov.au

Catalyst Foundation (SA) 08 8168 8776 catalystfoundation.com.au Independent Living Centres Australia 1300 885 886 ilcaustralia.org.au National Relay Service 1800 555 660

infrastructure.gov.au

Seniors Card (NT) 1800 441 489

ntseniorscard.org.au

Open Arms - Veterans & Families Counselling 1800 011 046 dva.gov.au

Seniors Card (SA) 1800 819 961 sa.gov.au/topics/ family-and-community/seniors/seniors-card

Transition Care SA Local Health District Central Area

08 8342 8690

Northern Area

08 7321 4066

Country Transition Care Program Southern Area

08 8561 2186 08 8204 7640

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

My Aged Care My Aged Care is a Government operated website and contact centre for people who would like Government support to access in home support, community or residential care. The service can help you find information about subsidised aged care options including the different types of Government funded services available, eligibility for those services, and the associated costs. To receive assistance, you, a family member, carer or client representative can register your details with My Aged Care and you will need to be assessed to access any Government subsidised services.

Visit myagedcare.gov.au or call 1800 200 422 for more information.

Referral code

Once you’ve been assessed and found eligible for services, whether they’re for a Home Care Package, Transition Care or to access a nursing home, you should be given a referral code. The service provider of your choice will need this referral code to access your information and manage the referral. They’ll be also able to access the funding allocated to you. The referral code is a five digit number linked to the type of service you are eligible to access. If you need the support of multiple services, you will need multiple referral codes, one for each service. If you are not given a referral code make sure you ask for one so you can discuss your needs with your preferred service provider. A provider won’t be able to start charging you fees until they begin delivering services to you or you have accepted a place in an aged care home. If you have been found eligible for a Home Care Package there may be a wait time before a suitable package becomes available. In the meantime, you may be allocated an interim package at a lower level or choose to self-fund your supports. You will receive a letter from My Aged Care to advise you when you have been allocated an available package. To assist you in your search, an independent information source like the Aged Care Guide publications and the linked AgedCareGuide.com.au website can help. These resources give a comprehensive overview of all care options and care providers available.

My Aged Care

My Aged Care then assigns you with an Aged Care user ID and keeps a central client record which includes your assessed needs and the Government funded care services being provided.

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Regional Assessment Service (RAS)

To access basic Government funded in home support under the Commonwealth Home Support Programme (CHSP) you need to be assessed by a RAS. The aim of the RAS is to ensure the services respond to you and your carers’ needs and support you in retaining or regaining skills that enable you to continue living independently in the community.

What services does RAS provide?

The RAS helps to identify you and your carers’ needs for support and your goals for greater independence and wellbeing. It provides in home, face to face assessments of new and existing clients/carers. RAS allows assessments to be conducted independently from service provision and ensures assessors consider the full range of options when responding to you and your carers’ needs and goals. Some of these needs may include assistive technology, therapeutic interventions, community care services or other support organisations. They liaise with other service providers, GPs/specialists and community support networks, and communication is made to make sure desired outcomes are achieved. RAS plans and coordinates exit and transfer to other appropriate service systems including Home Care Packages and/or residential care if required. The service also provides care coordination if you have multiple providers or more complex needs.

How the assessment works

An assessor from your local RAS will visit you for the assessment. They will ask you questions about your personal situation, health, and if you’re already receiving some support. The RAS assessment is a free service. You might like to have some support, a partner, relative or friend, present during the assessment. An interpreter can also be arranged. Together with the assessor you will work out a Home Support Plan detailing your needs and goals, and what services are needed to achieve those.

Referrals

The RAS team ensures your diverse needs are addressed through appropriate assessment, or can identify the need for other relevant assessments. After an assessment has been completed you should be given a referral code which you need to access services. Alternatively, RAS can make a referral to a CHSP provider following a discussion about the availability of appropriate services and a discussion with you about your preferences. Find out more about CHSP on page 16 or call My Aged Care on 1800 200 422 to request a RAS assessment.

At Southern Cross Care, we understand that your needs are as individual as you. That is why we offer a wide range of high-quality, personcentred services that are available when and where you need them. Health & Wellness Whether you are recovering from an illness or injury, or just want a more active life, our group therapy and fitness classes and one-on-one health and wellness services could be perfect for you.

Home Care Knowing what’s important to you, means we can tailor our Home Care Services to help you live Better for life, at home. Talk to us about your Home Care Package.

Retirement Living From luxury apartments in Myrtle Bank, to country living in Mount Barker. From riverside views in Goolwa to affordable units in Marion. We can offer better retirement living at a location and price to suit you.

Residential Care With coffee shops, gyms, libraries, gardens and professional staff, our Residential Care homes are vibrant places to live and visit. Our homes embrace a healthy ageing philosophy, with resident safety and quality of life at the forefront of everything we do.

Respite and Restorative Care Whether you are caring for a family member or friend, recovering from an illness or injury, or in need of some short-term care to help get you back on your feet, we are here to help.

Talk to us today on 1800 852 772 or visit southerncrosscare.com.au

Southern Cross Care (SA, NT & VIC) Inc, ARBN 129 895 905, South Australia, liability limited

FINDING THE SMILE IN EVERY DAY

At Regis, we believe a good life is built on great relationships. That’s why we’ve been nurturing trusted connections with our employees, clients, residents and their families for nearly 30 years. Through our range of tailored aged care services, we are committed to helping people realise their wellbeing goals and lead meaningful lives. We focus on every person as an individual so we can provide the best possible care and help them find the smile in every day. Talk to us today and discover the Regis difference. SA Aged Care Regis Burnside Regis Marleston

Regis Playford Regis Kingswood

REGIS.COM.AU | 1300 998 100

NT Aged Care Regis Tiwi

NT Other Services Regis Home Care Darwin Regis Day Respite Darwin Regis Day Therapy Centre Tiwi

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

Aged Care Assessment Team (ACAT)

This may be a Home Care Package (see page 22) provided to you in your own home or residential care in an aged care home (see page 45). The ACAT is staffed by doctors, nurses, social workers, occupational therapists and other health professionals.

How the assessment works

A member of your local ACAT will visit you in your home or in hospital to assess your needs. You will be asked a series of questions to work out how much and what sort of help you require with daily and personal activities, to determine the best care option for your situation. With your approval, the ACAT will also contact your local doctor to gain more information on your medical history to assist with the assessment process. There is no charge for the assessment as the ACAT is Government funded. Carers, relatives or close friends are encouraged to be involved in the discussion. The ACAT will discuss the result of its assessment with you and the options that would be most suitable and what is available in your area. If there is no package of the assessed level immediately available, you may be offered a package at a lower level or CHSP services to help you while you wait. While an ACAT cannot make recommendations about individual homes or community services, they can provide you with information to assist you to make decisions. If you are of non-English speaking background and require an interpreter, please advise the ACAT when making your appointment.

Referral code

If the ACAT considers you eligible for services, you will be given a referral code. The service provider of your choice will need this referral code to access your client record on My Aged Care and manage the referral. Make sure you ask for the referral code if you haven’t been given one.

Not satisfied with the ACAT?

If you have a complaint or are not satisfied with the assessment or recommendations, you should advise the person in charge of the ACAT. If you cannot reach an agreement, you can appeal the decision. You will be sent a letter by the ACAT explaining how you, or someone acting on your behalf, can appeal. Call My Aged Care on 1800 200 422 if you would like to organise an ACAT assessment.

Aged Care Assessment Team (ACAT)

If you are no longer able to manage at home without basic assistance, the ACAT helps you, and your carers, determine what kind of care will best meet your needs.

AGED CARE GUIDE

Home Care flow chart

You may be placed on a waitlist until a package becomes available

Government subsidised care

At anytime! You Your family or carer

Placement consultant Contact My Aged Care 1800 200 422

Social worker Case manager Hospital discharge planner These professionals know the system really well and their help can make your search much easier. Other useful people:

More complex care

Entry level

ACAT

RAS

Local council

CENTRE BASED CARE

TRANSPORT

1, 2, 3, 4

Find a provider

DAY THERAPY CARE

HOME MAINTENANCE

Select any provider

Choose your preferred approved provider

SHOPPING

MEALS

Case manager, advisor or placement consultant

HCP

CHSP

Veterans' Affairs

In urgent cases you may be able to access care before a RAS assessment

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

Financial advisor Health fund

self-funded home care

You can find someone to help you: Aged care advisor

RESPITE

MEDICATION

SUPERVISION

SHOWER

PERSONAL HYGIENE

DRESSING

WOUND CARE

ALLIED HEALTH

ACAT Aged Care Assessment Team CHSP Commonwealth Home Support Programme HCP Home Care Packages RAS Regional Assessment Service

TRANSITION CARE

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

To help you live independently in your own home and community for as long as possible, there are many home care products and services available. Depending on your personal situation and the level of assistance you require, you may be entitled to some basic in home support or more intensive support through a Home Care Package. After a hospital stay, the Transition Care Program might be able to assist in your recovery and to return home. Or you may need to access respite care to give your carer a short break from the caring role.

In home support To assist with your care needs is a Government priority, so you can continue living in the comfort of your own home where possible. Home care products and services range from assistance with daily chores to personal care, providing meals, transport assistance, as well as equipment such as a ramp, walking frame or shower rail to help you live independently in your own home.

Support at home

The Government continues to significantly increase support for home and community based aged care with particular integrated packages available. Private businesses also offer home care services.

HOME CARE PACKAGES Levels 1, 2, 3 & 4 My Aged Care Approved No Wait List No Care Management Fees No Daily Fees No Exit Fees Private Care Available Yellow Door has been operating for over 30 years and is a family-owned business, now owned and operated by twin sisters Meg Paech and Chrissy Kelly in Adelaide, South Australia. Being nurses, with over 50 years of combined nursing experience and a passion for the caring of others, the sisters have an acute understanding of the need for consumers to have choice and control over their services. Yellow Door has the simplest, most transparent pricing structure in the industry and without doubt, the lowest management fees possible so that you can spend more of your funds on care hours!

P 8362 3033 E care@yellowdoorcare.com W yellowdoorcare.com.au

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Commonwealth Home Support Programme

Consumer Directed Care

Consumer Directed Care (CDC) gives you and your carers greater say about the types of care services you receive and the delivery of those services. All Home Care Packages are delivered on a CDC basis and the funding for a package is allocated directly to you instead of to the provider. Providers are required to work in partnership with you to create a package of services that meets your goals and needs, and gives you the information you require. This information should assist in choosing the best provider for you, as well as changing providers if you need. CDC allows you to determine how much involvement you wish to have when managing your package. It also allows for more transparency around how your package is funded and spent. All home care services you receive should include ongoing monitoring and reviews from the provider to make sure your package is meeting your needs.

Commonwealth Home Support Programme (CHSP) If you want to stay in your own home, but need some help with daily tasks or require entry level care, the CHSP may be able to help. The CHSP combines four Government funded home support programs into one streamlined and simplified program. They are: Home and Community Care (HACC) program; National Respite for Carer Program (NRCP); Day Therapy Centres (DTC) program; and the Assistance with Care and Housing for the Aged (ACHA) program. To determine if the CHSP is the right program for you, you will need to be assessed by a Regional Assessment Service (RAS). See page 10 for more information. If you have more complex needs, a Home Care Package may be a better option. You can access similar services to the CHSP, coordinated and tailored to meet your specific needs (see page 22 for more details). Contact My Aged Care on 1800 200 422 to find out how you can arrange a home support assessment.

What is CHSP?

Subsidised by the Australian Government, CHSP is an entry level home help program if you are mostly – but not completely – able to live and cope on your own, and don’t yet need higher levels of support at home.

You’ve always been independent. Why change now? With Uniting Communities, you don’t have to. Stay in control, remain in your home and create the lifestyle you want with our broad range of services, including: › Home Care Packages › help around the home › social activities › personal care › allied health support › respite care.

Whatever you need, we’re here.

1800 615 677 unitingcommunities.org

UNITING UNITING COMMUNITIES COMMUNITIES

Commonwealth Home Support Programme

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

The program can also help your carer. If your carer needs to attend to everyday activities, the CHSP can arrange for someone to help you while they are away.

What types of services are provided?

CHSP services provided in the community may include: Social support – social activities in a community-based group setting Transport – help to get out and about for shopping or appointments Services provided at home may include: omestic assistance – household jobs such as cleaning, clothes D washing and ironing Personal care – help with bathing, showering, dressing, or toileting ome maintenance – minor general repair and care of your house or H yard, for example, changing light bulbs or replacing tap washers ome modification – minor installation of safety aids such as alarms, H ramps and support rails in your home ursing care – a qualified nurse comes to your home and may, for N example, dress a wound or provide continence advice Some CHSP services can be provided either at a community centre or in your home, such as:

Food services – If you are finding it difficult to prepare meals,

services may include providing meals at a community centre, help with shopping for food, preparing and storing food in your home, and delivering meals to your home.

Allied health support services – If you have particular health

problems, for example with speech or walking, or need help with ongoing problems resulting from an accident or illness, you may be able to access allied health services such as physiotherapy, podiatry, speech therapy, occupational therapy and advice from a dietitian.

Who is CHSP for?

If you are 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person, are still living at home and need help to continue living independently, you or your carer could apply for home help services under the CHSP by contacting the My Aged Care contact centre on 1800 200 422.

Am I eligible?

You will need a home support assessment to determine exactly what help you need at home. The assessment will be done by a representative of the Regional Assessment Service (RAS). A local RAS assessor will look at your ability to cope with various activities in your daily living.

AgedCareGuide.com.au

Together you will be able to work out what sort of help and how much you need, and what it might cost. Go to page 10 to read more about RAS assessments.

Urgent needs

If you’re in a situation where you have an urgent need for home support services and your safety would be at risk if those needs are not immediately met, it may be possible to receive CHSP services before you have been assessed by a RAS. This only happens in exceptional circumstances and is only for a limited time until an assessment can be organised to determine long term care options. Services generally considered to relieve an urgent need for care include nursing, personal care, meals and transport. It will depend on your personal circumstances whether you’ll be able to receive interim services before an assessment. Call the My Aged Care contact centre on 1800 200 422 to find out more.

Who pays for CHSP services?

CHSP is subsidised by the Government, however, there generally is still a fee for each service. You are encouraged to contribute towards the cost of your care if you are able to do so. The amount you contribute depends on the type and number of services you require and can differ from one service provider to the next. Some organisations may charge a set fee for their services, while others may ask for a voluntary donation, charge a membership or subscription fee. How much you pay is discussed and agreed upon between you and your service provider. The rate is set before you begin receiving the relevant services. If you are receiving multiple services from one or more service providers and these services overlap, it may be possible to ‘bundle’ the cost for these services. To find out specific costs you should contact your service provider.

Pre-1 July 2015 HACC, NRCP, DTC and ACHA clients

If you accessed Home And Community Care (HACC), National Respite for Carers Programme (NRCP), Day Therapy Centres (DTC) or Assistance with Care and Housing for the Aged (ACHA) prior to 1 July 2015, you may retain access to these services or equivalent CHSP services until other suitable services become available, or until the service is no longer required. You can find CHSP funded services starting on page 142 for SA or page 154 for NT in of the directory section or online on AgedCareGuide.com.au .

Commonwealth Home Support Programme

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Advertorial

A ‘Wild Thing’

Dianne aims to keep beating the odds

In 2018, Dianne (69) was diagnosed with stage 4 cirrhosis of the liver. She was given 12 months to live. But after recovering from a previous battle with breast cancer, Dianne’s fighting spirit continues to shine bright. “I just keep going as long as I can,” she said. “I made it to Christmas and I didn’t think I was going to. I rang Julie [AnglicareSA service coordinator] when she was back from leave and said, ‘I made it! I’m still here’.” Despite her unwavering will, which she attributes to her mother and grandmother, Dianne’s diagnosis means she requires regular support at home and in the community. Through accessing a Home Care Package with AnglicareSA, Dianne has received home care services for the last year including cleaning, gardening and personal care, as well as health and wellness services such as occupational therapy, physiotherapy and podiatry. AnglicareSA also organises transport for Dianne to get to appointments and services that support her wellbeing and home treatments. Her husband John, who has early onset dementia, also receives support services through the organisation.

“It’s so good to be in my own place, especially with the pandemic and all these lockdowns,” she said. “I enjoy chatting to the different workers – it makes me happy to share funny moments and good stories.

“If it wasn’t for the support, I’d be in hospital or possibly in residential aged care – right now, more than ever, I just want to be in my home.” When she can, Dianne also attends AnglicareSA’s ‘bobbins and banter’ arts and craft social groups. A veteran sewer, she has a history of donating handmade items to families in need. “Most of what I make goes to charities and you generally don’t come here and leave with nothing,” she said. “I learnt sewing at school - I made all the kids clothes. I’ve found I’m a bit slower, but it just keeps me going and the last few years I’ve become a lot stronger.” she said. While “every day is a blessing”, Dianne said she’s incredibly proud to be able to nurture the youngest generations of her family and watch them grow. “I try to guide the kids. I’m an advocate for different things. I tell them that there is always help out there if they need it.

“My family are just brilliant – my children and grandchildren – I’m just so lucky.” With continued weekly support, Dianne’s living her best life. She encourages all families to become familiar with available aged care services, as her ‘’miracle’’ of enjoying life at home would never have been possible unless she built the courage to reach out.

“If you give, you’ll get it back - loving, caring and things like that. That’s the sort of values I grew up on - you’ve just got to be strong.” she said. For all those that know Dianne, her sense of humour has always made her the life of the party. Being a huge footy fan, she has kindly leaked the plans for her very own grand final, when the time comes. “I’ve organised my funeral, I barrack for North Adelaide and everyone else [in the family] barracks for Norwood,” she said. “I’ve ordered a white coffin and I’m going to have red flowers. And my song – ‘Wild Thing’ by The Troggs.”

Dianne with Julie, her AnglicareSA service coordinator

Together we change lives. With our help, your home life could be made a little easier, so that you can spend more time enjoying the things you love.

- Personal care - Domestic assistance: cleaning, grocery shopping and meal preparation - Group and individual social activities - Home modifications and maintenance - Transport - Computer classes - Health and wellness services: physiotherapy, podiatry, nursing care and more

anglicaresa.com.au 1800 317 009

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Home Care Packages A Home Care Package (HCP) provides services that will help you to remain at home for as long as possible, as well as giving you choice and flexibility in the way that the care and support is provided. There are four different levels of packages to support people with varying care needs, ranging from Level 1 support, if you have basic care needs, to Level 4, which can support you if you have high level care needs.

Home Care Packages

The HCP is allocated to you personally which gives you more control over the services you receive and who delivers those services. Once you have been allocated a HCP you can contact any preferred approved service provider to give you the care you need.

Types of packages available

There are four types of packages delivering different levels of care:

1 Level 1 supports people with basic care needs 2 Level 2 supports people with low level care needs 3 Level 3 supports people with intermediate care needs 4 Level 4 supports people with high level care needs

The same type of care and services are provided under each HCP level, however, the amount of funding is different depending on what package is allocated to you. The hours of care are increased at each level of care; more hours of care and services are delivered under Home Care Package Level 4 compared to Level 1. The ACAT assesses the types of care needs you may require. Someone eligible for Levels 3 and 4 HCPs will be eligible for higher levels of residential care if they were to apply for it. If you are receiving care services through the previous Community Aged Care Package, Extended Aged Care at Home or Extended Aged Care at Home Dementia packages, you will continue to receive these services, but they will have a different name.

Package supplements

Package supplements are available with any of the four levels of Home Care Packages to help with the cost of meeting specific care needs. For example the Z Dementia Supplement is for people with dementia and the R Veterans’ Supplement for veterans with an accepted mental health condition. Some packages can be specifically for people who are e financially or socially disadvantaged, people with Y housing needs or at risk of homelessness, or for people who live in t rural, remote or isolated areas.

Some providers might cater for people with a certain g cultural background or have staff that speak a foreign language.

Your care provider will apply for these subsidies and ensure you meet the eligibility criteria. For a list of HCP providers, for SA see pages 133 –139, for NT see pages 150 –152.

AgedCareGuide.com.au

What services are provided?

Home Care Package services are based on your individual needs.

Your provider coordinates the care and services to support you at home and these are agreed between you and your provider. Services may include:

ersonal assistance with bathing or showering, personal hygiene and P grooming, dressing, toileting, and mobility

ssistance with communication, including assistance to address A difficulties arising from impaired hearing, sight or speech, or lack of common language. Can also assist with the fitting of sensory communication aids, checking hearing aid batteries and assistance in using the telephone omestic assistance for household jobs like cleaning, clothes D washing and ironing

ood services such as preparing meals or having meals delivered, F assistance with using eating utensils and assistance with actual feeding, and providing enteral feeding formula

ursing services, including dressing wounds by providing bandages, N dressings and skin emollients, as well as continence management and assistance in using continence aids and appliances Assistance in taking your medications

roviding mobility equipment such as crutches, walking frames, P wheelchairs and mechanical devices for lifting, bed rail slide sheets and pressure relieving mattresses, and assistance in using those aids

Home Care Packages

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Southern Cross Care offers a wide range of quality Home Care services to help you live Better for life, at home. Led by our team of qualified health professionals and Registered Nurses, you’ll have access to many services including; •

Home cleaning and laundry

•

Gardening and maintenance

•

Transport and social outings

•

In-home exercise support

•

Allied Health services such as Physiotherapy

•

Nursing care and medication support

You can also use your Home Care Package to buy equipment such as walkers, mobility scooters, hearing or vision support devices, security devices and even furniture, such as electric chairs or beds. Adelaide | The Fleurieu Peninsula | Darwin

1800 852 772 | southerncrosscare.com.au Southern Cross Care (SA, NT & VIC) Inc. ARBN 129 895 905, South Australia, liability limited

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Home maintenance for care of your house or garden odifications to the home, like installing safety aids such as alarms, M ramps and support rails and advising on areas of the home that pose safety risks and suggesting solutions to mitigate those risks Transport and assistance for appointments or social activities ncouragement to take part in social and community activities that E promote and protects your lifestyle, interests and wellbeing

Services / items not provided?

The following services or items are not included in a package in any of the four levels of home care: Using the package money as a source of income for the consumer

Home Care Packages

Purchase of food, except for enteral feeding requirements Paying for accommodation such as assistance with home purchase, mortgage payments or rent ayment of fees or charges for other types of care funded, or jointly P funded, by the Australian Government

ome modifications or capital items that are not related to the H consumer’s care needs Travel and accommodation for holidays

ost of entertainment activities, such as club memberships and C tickets to sporting events ayment for services and items covered by the Medicare Benefits P Schedule or the Pharmaceutical Benefits Scheme Gambling activities

Are you eligible?

To receive a Home Care Package you will need to be assessed by an Aged Care Assessment Team (ACAT). The ACAT helps you, and your carer, determine what kind of care will best meet your needs when you are no longer able to manage on your own. A member of the team, which may include a doctor, nurse, social worker, and/or other health professional, will meet with you to assess your care needs and how well you are managing at home. They will identify the right services for your needs and the level of care you require. The ACAT will give you a letter stating the types of subsidised services you have been approved for and might also put you in contact with organisations in your area that can deliver these services. For more details about ACAT go to page 13 or call 1800 200 422 to organise an assessment.

Priority

Access to Home Care Packages is managed through a national pool of all available packages. After approval for a HCP you will be placed in a ‘queue’ until a suitable package becomes available. This may take a number of weeks or even months.

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

We’ll deliver the right people, right care, on time, every time, or our visit is free*.

Discover world-class home care. If you have a Home Care Package, there’s only one place to look for world-class services and support at home. But don’t take our word for it. In our recent Customer Satisfaction Survey (NPS), 80% of our clients said they would definitely recommend us to a friend. This globally-recognised measure of customer satisfaction places us in the company of organistions like Apple and Google. *Our website has all the details.

Our world-class service starts with our promise: that we’ll deliver the right people, right care, on time, every time, or our visit is free*. To find out just how good our service is, speak to us today. 1800 555 990 www.lifecare.org.au/athome

AgedCareGuide.com.au

Your place in the queue will be determined by your personal needs and circumstances and the time you have been waiting for care since your assessment. When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice. You have 56 days from the date you were assigned a package to find a provider and commence services. You can request an extension, for example if you have trouble finding a service provider, but if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.

Approved providers

An organisation that has been approved by the Government to provide aged care services is called an approved provider. The Government will pay your approved provider your allocated funding so they can pay the carers and any other bills. An approved provider can manage your care, liaise with you about your preferences, requirements and care plan but it doesn’t have to be the provider delivering your care. It is important to know that even though a HCP can only be managed by an approved provider, the care can be delivered by any provider, even one that is not supported by the Government. This gives you more choice as to who delivers your care.

Home Care Agreement

This agreement is made between you and your provider and covers information such as the care and services you will receive and how much they will cost. Your provider may work with you to develop a care or service plan that is based on your needs. The care plan you agree to should include: The exact types of services you will receive Who will provide which services ow much involvement the service provider will have in H managing and coordinating your services When your services are delivered

Any exit amount the provider will charge to cover

administrative cost if you decide to take your package elsewhere or cease care

How much will it cost?

The Government covers most of the cost of care but your provider may ask you to contribute towards the cost of delivering your services, if you can afford to do so. Depending on the Home Care Package level you are eligible for, the Government pays your approved provider a subsidy toward the cost of your care. This amount is calculated daily and paid monthly to the provider.

Home Care Packages

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Aged Care Guide

Home Care Packages

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

The Government contributes the following amounts to each person receiving a Home Care Package (20 September 2021 rates): Home Care Package

Daily subsidy amount

Annual amount

Level 1

$ 24.73

$ 9,026.45

Level 2

$ 43.50

$ 15,877.50

Level 3

$ 94.66

$ 34,550.90

Level 4

$143.50

$ 52,377.50

This amount may be supplemented with an additional payment for people with higher care and specialised support needs such as a Dementia, Veterans’ or Housing supplement. Rates are reviewed generally in March and September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if you are part of a couple. Any Government funding you receive will be paid directly to the provider who can spend the funds on the items you both agreed to in the Home Care Agreement. After commencement of your package, you will receive a monthly statement of income, expenditure and the balance of funds enabling you to see how the money is being spent.

FOR OVER 25 YEARS MURRAY MALLEE AGED CARE HAS BEEN HELPING YOU

LIVE LIFE THE WAY YOU CHOOSE AND HELPING KEEP OLDER SOUTH AUSTRALIANS IN THEIR OWN HOME PERSONAL CARE - DOMESTIC ASSISTANCE - SOCIAL SUPPORT - GARDENING - NURSING

(08) 8532 2255 | WWW.MURRAYMALLEE.ORG.AU | 2A MYALL AVENUE, MURRAY BRIDGE SA 5253

AgedCareGuide.com.au

How much you will pay

A provider may charge the maximum basic daily fee for a Home Care Package depending on what level you have been given. Maximum fees for each level currently are (20 September 2021 rates): Home Care Package

Maximum basic daily fee

Fortnight amount

Level 1

$ 9.88

$ 138.32

Level 2

$ 10.44

$ 146.16

Level 3

$ 10.74

$ 150.36

Level 4

$ 11.02

$ 154.28

There may be additional benefits available depending on your personal circumstances, contact My Aged Care on 1800 200 422 for more details. If your income is higher than the Age Pension you may be required to pay extra for your care. How much extra depends on your income and unavoidable expenses, such as pharmaceutical bills, rent, utilities and other living expenses. However, the maximum amount you can be asked to pay over the maximum basic daily fee for a HCP, is up to 50 percent of your income exceeding the maximum base rate of the Age Pension. As of 20 September 2021 the Age Pension amount is $882.20 per fortnight for a single person.

Community Support Inc. provides personalised and professional home care services to help you live Your Life. Your Way.

Home Care Packages

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Community Support Incorporated has been a leading provider of home care services for over 30 years across South Australia. We support you at home and in the community to help you live Your Life. Your Way. To find out more, contact us today! Telephone 08 8429 1200 Email hello@csisa.org.au Or via our website csisa.org.au

csisa.org.au

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Home Care Packages

You need to negotiate the costs with your provider. These costs will be agreed upon and fixed in your agreement before you receive any aged care services. This is your legal agreement with your service provider. No full pensioner will pay an income tested care fee and no part pensioner will pay an income tested care fee greater than $5,758.45 per annum (20 September 2021 rates). If you have an income of more than $54,990 per year, you will pay an income tested care fee on a sliding scale up to a total of $11,516.63 per annum. However, no one will pay more than $69,101.75 in an income tested care fee over their lifetime (20 September 2021 rates). Your assets, including the family home, are excluded from the means testing arrangements for home care.

Exit fees

HCPs are portable which means that if you are moving to a different area or if you’re not happy with a provider’s services, you can simply take your package and any remaining funds with you to a new provider. If you decide to change providers, the provider may charge you an exit fee to cover any administrative cost, which will be deducted from any unspent funds. This is the amount that is ‘left over’ in your HCP budget and it will move with you to a new provider. If you no longer require your HCP, these unspent funds will be returned to the Government. Exit fees may vary between providers and the amount should be clearly stated in the Home Care Agreement between you and the provider.

Quality and complaints

The Australian Aged Care Quality and Safety Commission is responsible for the review of aged care services including Government subsidised home care services.

We offer:

Support at home Therapy and wellness (personal & group classes)

Day Respite Residential Care

alwyndor.org.au 08 8177 3200 52 Dunrobin Road, Hove, SA 5048 Supporting the southern Adelaide Metro area.

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

As an independent body, the Commission manages the accreditation of residential aged care services and the quality review of home care services across Australia. It evaluates these services against the set Aged Care Quality Standards. The Commission is committed to promoting continuous improvement of aged care and ensures that quality and other reporting by service providers is streamlined while supporting accountability information and confidence for consumers. If you are concerned about the care or services you are receiving, it is recommended that you first try to resolve any issues with your service provider.

If the matter is not resolved you can make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .

Self-managing your HCP

The person who knows best about you and your needs, is you. After making decisions for yourself throughout your adult life, it makes sense that you would want to maintain that control by self‑managing your Home Care Package (HCP). You may decide to organise and manage the coordination of your own supports in your package rather than utilise a case manager that would commonly deal with your package on your behalf and direct the care and support you receive. Some people who self-manage their own package find they have more choice and control over their HCP than before. Additionally, people who self-manage their care can cut down on the administration costs and case management fees. This means more of your package funding can go towards the services you require. When you self-manage your HCP, you get to choose an approved provider, pick and manage your support workers, decide when you want to receive these services and negotiate how much you pay for the provided services. Choosing to self-manage your own package doesn’t mean you are doing this all by yourself either. The provider you choose will assist you in receiving the correct care and services. Your provider has an obligation to provide you with all the information you need to successfully self-manage your HCP. You will work in partnership with your provider to decide how involved you want to be when it comes to managing your care. This means you can set boundaries and expectations with your provider on what they should be covering and what tasks you will be organising. When considering self-management of your package, you need to consider whether you have the time and energy to undertake this role. It is important to keep in mind that some providers may have policies around self-management.

Home Care Packages

If you feel you are not being heard or need help to address the issue, you can contact an aged care advocacy service to help you.

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Private home care

Rather than a Government funded service, you may choose a private home care provider. Maybe this is more cost effective for you or there is a waitlist for the Government service you are trying to access. Private providers deliver the same types of services as Government funded providers. Private home care services are arranged directly between you and the service provider. You pay for all the services provided and there is no Government subsidy.

Private home care

There is no limit to the number of hours of care provided each week and you can generally increase or decrease the time as your requirements change. With an agreed notice period you are not required to pay for shifts you do not require. While private home care may seem expensive you may find that it is more cost effective than other institutional alternatives. There is a wide variety in the level of quality and cost of home care companies. When considering private home care services here are some things to investigate and ask: Does the provider service your area or do they outsource? Is it independent or part of a franchise? Do the owners / operators have experience in home care? Does the company have appropriate insurance? o they have a Service Agreement? It is important so that there’s no D misunderstanding about the service and cost to be provided. Are they flexible? After all, it is all about you. Do you get to decide what times and days suit your needs? I s there a criminal background check performed prior to employment with an agency? How do they determine appropriate staff for your needs? I s it possible to interview potential carers and make a selection after those interviews? o they have male/female workers and can they cater for specific D cultural backgrounds? And what is the minimum shift length? ho will be working in the home? Will there be regular staff W providing continuity of care or do they change shifts around? I s there a professional staff member, such as a Registered Nurse, that provides a plan to meet the needs of the client? Who is the organisation’s main contact for you? hat additional support is offered within the cost of your care? W For example, are they available 24-hours a day, seven days a week. You’ll find a list of In Home Care service providers for SA from page 142 or for NT see page 154 in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

A well earned rest Taking some time off from caring is crucial and known as ‘respite’. Respite can be provided in your own home, a community setting or an aged care home. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and by community care services under the Commonwealth Home Support Programme (CHSP). Accommodation and services include: day care centres that provide respite for a half or full day; i n home respite services, including overnight, home and personal care services; a break away from home with a support worker; r espite for carers of people with dementia and challenging behaviours; r espite in an aged care home or overnight in a community setting; and respite for employed carers and for carers seeking to return to work. Respite is a great opportunity for the carer to take time off from their caring duties and reduce the likelihood of carer burnout. The carer can be reassured that their loved one is being taken care of while they aren’t there. It is not uncommon for carers to experience guilt organising their loved ones for respite care, however, it can be beneficial for both parties and can ensure that the caring duties are able to continue into the future. Most people that are involved in respite care enjoy the different activities they get up to during the day and the variety it adds to their social calender. They also get to meet new people and make friends. During the person’s respite care, the carer can take time for themselves or get to any chores or jobs they haven’t been able to get to yet.

Eligibility

Access to respite care is based on priority and need. You will need an aged care assessment to determine if you are eligible for Government funded respite. Contact My Aged Care on 1800 200 422 to organise an assessment. The amount of care you receive will depend on your needs and the availability of respite care services.

Centre Based Respite Care

Caring for an elderly or frail loved one can be difficult and a well deserved break is often needed. Centre Based Respite Care (CBRC) can provide this respite service to carers, offering individualised social and recreational activities.

Respite at home

activity programs;

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Through CBRC, you can also attend day programs which may include excursions, outdoor/indoor activities, or holiday programs. Trained respite workers often undertake client assessments. Need based programs are then developed with you and your carer to help enhance your quality of life. All centres are staffed by a qualified coordinator and experienced CBRC community workers. Experienced staff can assist with information and access to other services.

Cost

In home and community based respite services charge fees according to the type of service being used and your ability to pay. For more information about respite at home options and how much it costs, contact the Carer Gateway on 1800 422 737. Your call will automatically be directed to your nearest State or Territory provider.

Transition care

Read more about accessing respite in an aged care home on page 69.

Regaining your independence To help improve your independence and confidence at the end of a hospital stay, the Transition Care Program provides short term support and assistance. The Transition Care Program is goal oriented, time limited and therapy focused care which can be delivered in your own home or in a home like ‘live in’ setting, which may be an aged care home. To be eligible for transition care, you must be an in‑patient of a hospital and have been assessed by the Aged Care Assessment Team (ACAT). Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks if assessed as requiring an extra period of therapeutic care. Seven weeks is the expected average of support.

Services

Transition care is delivered by approved providers who will offer a package of services including a range of low intensity therapy services and nursing support and/or personal care services. Low intensity therapy services may include: counselling and social work dietetics

occupational therapy

physiotherapy

podiatry

speech therapy

Personal care services may include:

help with showering and dressing

assistance with eating and eating aids managing incontinence

transport to appointments

help with mobility and communication

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

Fees

You may be charged a contribution fee to cover the cost of your transition care. Talk to your provider about what fees apply and how much you need to pay. For transition care received in your own home, the maximum amount is currently $11.02 per day (20 September 2021 rates), which is 17.5 percent of the single Age Pension.

Access to transition care is decided on a needs basis and not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more about how to access the transition care program. Aged care homes offering transition care beds are listed in the residential aged care tables on pages 113 –128 for SA or pages 147–149 for NT.

Flexible restorative care To help regain your independence if you have not been admitted to hospital, the Government has introduced a flexible care option. You may benefit from the Short Term Restorative Care (STRC) program if you have been sick or had a fall and your mobility is temporarily impaired. The program focuses on regaining wellbeing over a short period of time, with a maximum of eight weeks. Federal Government created the program to reverse or slow functional decline in older people and help improve their health and wellbeing through the time-limited service. The ultimate aim is to avoid you having to access ongoing in home care services or residential care. A team of professionals would provide the service to help you adjust to the differences in your abilities. This could involve activities and exercises that will benefit your mobility or could result in home modifications to make everyday tasks more manageable. Services can be delivered at your home, in a nursing home or a combination of both. You may need to pay a small fee, although you won’t have to pay an accommodation payment if you receive STRC in a nursing home setting. You do need an assessment to access the program. This assessment is done by the Aged Care Assessment Team (ACAT) and is only valid for six months. You can access the STRC program twice over a 12 month period. Read more about ACAT on page 51 or call My Aged Care on 1800 200 422 for more information about STRC.

Flexible restorative care

For care delivered in a ‘live-in’ setting, such as a residential aged care facility, the maximum amount you can be asked to pay is $53.56 per day, or 85 percent of the single Age Pension (20 September 2021 rates).

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Centre Based Care services Centre Based Care (CBC) offers care in a ‘centre’ setting and may include structured group activities designed to develop, maintain or support the capacity for independent living and social interaction. CBC provides the perfect setting to meet new people, and feel connected and engaged with your local community. There are various, individualised CBC services offered to you, as well as your carers.

Centre Based Care

Some of the types of CBC services offered by some providers across Australia may include: ocial support provided in a group setting through structured and S diversionary activities roup excursions/outings conducted by centre staff but held away G from the centre Light refreshments as well as meals ransport associated with getting to and from the centre as well as T for outings/excursions/day trips Respite for carers Overnight care Allied health services

What can I expect from CBC?

The programs organised by CBC service providers aim to provide you with companionship and entertainment, while enhancing your quality of life and stimulating you emotionally, mentally and physically. The centres may also focus on health and wellbeing by providing daily exercise programs and access to allied health needs such as diversional therapy, occupational therapy, access to podiatry, and physiotherapy. Some centres may provide meals and a range of other services such as hairdressing, social support or continence and toileting support. Interactive activities at these centres may include arts and craft, cooking, history, gardening, self help, and mutual problem solving. Types of CBC services available include day care, dementia day care, overnight respite, dementia groups, social groups, and respite care. CBC fees and charges may vary from centre-to-centre, with some CBCs charging a daily fee to cover everything from transport to group excursions/outings, and meals or light refreshments. Ensure you enquire about the fees and charges involved before using CBC services. For a list of CBC services, see pages 145 –146 for SA or page 156 for NT.

AgedCareGuide.com.au

Day Therapy Centres Day Therapy Centres (DTC) offer services to older people living in the community and residents of Government funded aged care homes. There are more than 140 Day Therapy Centres Australia-wide offering: physiotherapy

social work

speech therapy

transport to and from the DTC

occupational therapy podiatry

diversional therapy

preventative and/or personal therapies food at the DTC

and many other services.

DTC can assist to either recover or maintain a level of independence. Generally, the DTC will develop an agreed care plan for you and this may include recommendations for therapy and referrals to other service providers where necessary. You may be required to pay a small negotiated fee for services, however, if you are unable to pay you may not be refused access to DTC services. If you find yourself in need of therapy service like those listed, you will need to find out if you’re eligible via RAS assessment. Call My Aged Care for an assessment, ask for a referral code, and then choose the DTC you want.

Day Therapy Centres

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

You’ll find a list of DTC on page 146 for SA or 156 for NT of this Guide.

Together we change lives. Our health and wellness services support you to feel your best, so that you can spend more time enjoying the things you love. - Physiotherapy, occupational therapy, podiatry and exercise physiology - Nursing care - Massage - Strength and fitness classes - Group exercise: tai chi, hydrotherapy, pilates and more

anglicaresa.com.au 1800 317 009

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Veterans’ support

If you are a veteran, war widow or widower, you may be in line to receive extra help in your home from the Department of Veterans’ Affairs. If you are having a hard time doing the regular household chores, struggling to get in and out of the shower or bath safely, or if you just can’t manage the gardening or household maintenance, then the Veterans’ Home Care (VHC) program could organise people to help you. The VHC program offers a range of services including domestic assistance, personal care, safety related home and garden maintenance, or respite care in your own home or residential care facility. If you have specific medical care needs or need more intensive assistance, a nurse from the Community Nursing program may be able to help you stay in your own home for longer. Services may include medication management, wound care or hygiene assistance. To receive these services, you need to be referred for an assessment by an appropriate health professional. This could be your GP, a treating doctor in hospital, a hospital discharge planner or a VHC assessment agency. So if you’re a veteran or a war widow or widower please call the Veterans’ Home Care line on 1300 550 450 to find out what support services are available to you and how you can access them.

Community Visitors Scheme

Older Australians experience high rates of loneliness and social isolation but there are different initiatives to improve social connectedness.

CVS

The Community Visitors Scheme (CVS), an initiative from the Department of Health, uses volunteer visitors to meet with older people on a regular basis to provide friendship and social inclusion. A volunteer will visit at least once a week for an hour. The CVS tries to connect like-minded individuals and recipients with similar hobbies, interests and likes to facilitate a good friendship. There are a number of different types of volunteer visits under CVS. A residential volunteer visits a participant for a one-on-one visit at a residential aged care facility or a group of residential volunteers visit a small group of residents at a residential aged care facility who have similar interests, like gardening or knitting. Or, if you live at home and have an approved home care package, a CVS volunteer can visit your home once a week for one-on-one interaction. In SA, the scheme is coordinated by Southern Volunteering (SA). Find out more on svsa.org.au or call 08 8326 0020. In NT, the scheme is coordinated by Anglicare NT. Find out more on anglicare-nt.org.au/service/communityvisitors-scheme-cvs or call 08 8928 0620.

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

Assistive technology options The changes that occur with ageing can lead to problems with mobility, such as unsteadiness while walking, difficulty getting in and out of a chair, or falls. These are reportedly the top mobility problems experienced by older people and a major cause of injury and death. Muscle weakness, joint problems, pain, disease and neurological difficulties can also contribute to mobility problems.

Although light physical activity can help improve your mobility and remain independent, some people also find comfort and assistance in mobility equipment or aids which aim to help them live more satisfying and productive lives.

Improve access and safety at home

Creating a safe living space is critical to keep your independence and prevent injuries. Whether it’s slippery floors or tripping over electrical cords, some of the most common causes of injury in people over 65 are in and around the home. You can improve the safety of your home by making some basic changes: emove clutter around the home to reduce the risk of tripping over. R Keep hallways and staircases clear from clutter and make sure you check outside areas for clutter and tripping hazards as well.

I nstall grab bars and hand rails to help you get down the stairs safely or step in and out of the shower or bathtub without injuring yourself. epair or remove tripping hazards such as loose carpet, slippery R throw rugs or floorboards that stick up. Replace those items and use non-slip mats for more effective fall prevention. I nadequate lighting can also contribute to falls or injury so install brighter light bulbs where needed and make sure stairways and narrow hallways are properly lit. Make sure you have easy access to bedside lamps and consider using motion sensor lights to create better guidance for moving around your house at night. ven with grab rails, stairs can present a significant falling hazard. E Non-slip strips can help make stairs safer to go up and down or consider having a stair lift installed for easier access to the second level.

ersonal alarms that can detect falls, call for help in an emergency P or have a GPS tracker can be used to help you feel safe and secure in your own home or when you’re out in the community.

Mobility aids can assist you

There are several different types of mobility aids available which can help you maintain independence and safety, assist in walking and moving about, helping you with personal care, making it easier for you to remain socially active, and maintain your quality of life.

Assistive technology

Keeping mobile can give you the opportunity to maintain independence in order to fulfil daily tasks and live happily in your own home.

SLEEP

RESPIRATORY

MOBILITY

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

Some of the equipment available include:

obility aids – Aids which can help to prevent falls include walking M sticks or frames, wheelie walkers, manual and motorised wheelchairs and scooters. ersonal care – Including shower stools or chairs, shower hoses, P bath seats and boards, over-toilet frames, commodes, urinals, continence pads and supplies, aids to assist with dressing or manage medications.

ome safety – Some of the aids which can assist you around the H house during day-to-day living may include handrails, ramps, tap turners, non-slip mats, easy-grip utensils, and easy-pour kettles.

Assistive technology solutions

Fortunately, there are a range of assistive technology solutions that can support you to achieve all of this: Prepare your own meals and eat or drink independently Communicate and stay connected

Move around your home and community

Manage your own personal care such as bathing or dressing Use your computer, tablet, or phone

Participate in sports and other recreational activities Undertake daily tasks safely

With over 11,000 assistive technology products on the market, it can be difficult to know what the best solutions for your needs are. Independent Living Centres (ILCs) are information resource centres, located in every State and Territory, that display a range of products and equipment to assist with daily‑living activities. They can support your assistive technology choices through information and advice, allied health support as well as help with grants to get access to a range of technology items including: Emergency call systems Wheelchairs and scooters Telephones Showering, toileting, and dressing aids Kitchen equipment Seating, beds, and mattresses Hoists and transfer aids Vehicle modifications Smart home technology Through an online National Equipment Database (NED), you can search over 11,000 assistive technology products Australia-wide, including supplier details and product specifications. Find out more at askned.com.au. For further information, visit ilcaustralia.org.au or call 1300 885 886.

Assistive technology

To remain independent and in good health, it’s important that you can look after yourself, move, eat and drink well, stay connected, and have fun.

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Understanding and managing continence problems With one in four Australians experiencing bladder and/or bowel control problems, incontinence is nothing to be ashamed of. Common problems include leakage from the bladder and/or bowel, urgency, waking frequently at night to pass urine, and constipation. Whilst incontinence affects people of all ages and genders, it is more common in women, with studies showing 80% of people with urinary incontinence are women, and problems become more common as you age. The good news about incontinence is that, in most cases, it can be either cured or better managed so it doesn’t disrupt your everyday life.

What is incontinence?

Continence

There are two types of incontinence:

rinary incontinence, which can appear in different levels of severity, U for instance, it could involve ‘leaking’ when you laugh, sneeze, or cough, or it could mean complete loss of control over your bladder aecal incontinence, referring to bowel leakage or involuntary bowel F movements but may also include excessive wind or straining.

If you have either, you should talk to your doctor for professional advice on how to manage the condition. While incontinence can appear at any stage of your life, the risk of developing incontinence is more increased in older people. Generally, incontinence is linked to other health conditions, such as dementia, diabetes, heart conditions, or prostate problems.

Create good habits

It’s important to keep good bladder and bowel habits to reduce the risk of incontinence. The Continence Foundation of Australia recommends making changes to your diet and lifestyle that can make all the difference in managing your incontinence. Drink six to eight glasses of fluid a day, as shying away from drinking to try to stop bladder control issues can actually exacerbate the problem. Make sure there’s enough fiber in your diet and limit tea, coffee and alcohol. Take your time to empty your bladder properly, don’t strain or go to the toilet ‘just in case’. Incorporating exercise in your daily routine can have a good effect on your bowel movements and strengthen your pelvic floor. The pelvic floor muscles support the bladder and bowel and play an important role in bladder and bowel control.

Where to get help?

If you’re experiencing bladder or bowel control issues it’s important to have a continence assessment to rule out any underlying medical problems.

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

Speak to your GP or call the National Continence Helpline on 1800 330 066 for more information.

Products for incontinence

There are a lot of products available these days that can help with managing your incontinence, no matter the severity. These products include disposable or reusable pads and pants, mattress and chair protectors, catheters, and more. Most of these incontinence aids can be found in supermarkets and pharmacies for purchase. If you need extra assistance, you can engage the help of a continence nurse advisor, who can discuss your needs and help you find products that will best manage your incontinence. If you receive support through the Commonwealth Home Support Programme (CHSP), you can access continence advisory services, or if you have a Home Care Package (HCP), you may be able to receive funding from the Government for incontinence aids. Additionally, the Government’s Continence Aids Payment Scheme (CAPS) is available to people with permanent or severe incontinence. You cannot access CAPS if you receive a Home Care Package. Visit the Department of Health website at health.gov.au for more information.

Order Products Access all the healthcare products and information you need for the clients, patients or residents you support. With warehouses in every state, your orders for continence, wound care, skincare, nutrition and disability-related health products will be quickly delivered to anywhere in Australia.

National home care & community markets

Discreet packaging available

Trusted provider

Visit store.independenceaustralia.com or call 1300 788 855

As a social enterprise, the income we make is invested back into the vital services we provide to help people with disabilities. Your purchases help us to enhance people’s lives.

Continence

They can provide information and advice, connect you to a wide range of professionals who can help with continence management and help you understand what different continence aids and subsidies may be available to you.

AGED CARE GUIDE

Residential Care flow chart Government subsidised home

self-funded aged care home

If your situation is urgent then the ACAT will assess you as quickly as possible

Your family or carer

At anytime! You can find someone to help you:

OR You

Remember it takes anything from a few weeks up to more than a few months to find the care home that suits you

Placement consultant

Case manager, advisor or placement consultant

Aged care advisor Social worker Case manager Hospital discharge planner

Contact My Aged Care 1800 200 422

ACAT

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

These professionals know the system really well and their help can make your search much easier. Other useful people: Financial advisor Health fund

Recommend Home Care Packages

Eligible for subsidised residential aged care

• RES IDENTIAL AGE D C A RE FAC I L I TY • NURSING HO M E • C A RE HO ME

Veterans’ Affairs Self funded supported accommodation

• SU P P O RT ED R ES I D EN T I A L FACI LI T I ES • SU P P O RT ED ACCO M M O DAT I O N • CA R E CO M M UN I T I ES

ACAT Aged Care Assessment Team

Local council

• R ET I R EM EN T LI V I N G W I T H I N -H O M E S UP P O RT

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

If you are unable to continue living independently at home, you may choose to move into an aged care home. The Australian Government regulates and funds the provision of much of the aged care in Australia. ‘Aged care home’ is the term most commonly used, but you may also find this type of accommodation referred to as nursing home, aged care facility, residential aged care, or high and low care facility. All of these terms can be used interchangeably to describe the same type of living arrangement. Entry into a Government funded aged care home requires approval by an Aged Care Assessment Team (ACAT). There are also non Government funded aged care homes which are called supported or assisted living complexes. These do not require ACAT or Government approval.

Where do I start?

If you, or someone close to you, feel you are in need of some form of residential care, you can speak with your doctor, who can make initial contact with My Aged Care. You can also contact My Aged Care direct or a representative, like a family member or friend, can do this on your behalf. Call 1800 200 422 to organise an ACAT assessment. See page 13 for information about ACAT.

Feel at home with Helping Hand We are a trusted not-for-profit organisation with more than 65 years’ experience in creating communities and experiences for older people to live their best lives. Every day, we help support thousands of families in metropolitan Adelaide and regional South Australia with exceptional: •

Home care

•

Residential care

•

Retirement living

•

Respite

Visit www.helpinghand.org.au or call 1300 653 600

Aged care homes

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

The next step

After being approved by an ACAT for Government funded residential care, you may begin looking for your future home. You can do this yourself or you can hire a placement consultant who can make the job much easier for you. It is important to know and understand the types of homes available in your area as this may affect the cost and services you receive. It is also recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will enable you to gauge the feel and culture of the home.

Homes and their services

Aged care homes

Aged care homes provide accommodation ranging from single rooms with ensuites to rooms with shared bathroom facilities. They must provide specified care and services to all residents at no additional cost. Services that must be provided at no additional charge for all residents who need them, irrespective of their level of care needs, include: asic accommodation related services such as beds, mattresses, b linen, bedside lockers and chairs general laundry and cleaning services

maintenance of buildings and grounds utilities such as electricity and water

t he provision of staff continuously on call to provide emergency assistance

ssistance with personal care such as bathing, going to the toilet, a eating and dressing assistance with mobility and communication

ssistance in obtaining specialised therapy services, or a health a practitioner service meals, including special diets

toiletry goods such as towels, washers, soap and toilet paper support for people with cognitive impairment like dementia social and recreational activities rehabilitation support

Additional services as appropriate to individual care needs where a fee may apply include: goods to assist with toileting and continence aids

therapy services such as speech therapy, podiatry, occupational, recreational and physiotherapy

r egistered nurses to assess, plan and manage care, including complex pain or wound management, palliative care program, special feeding, dialysis and oxygen therapy For people with dementia, it is important to ask a home whether it offers separate or secure dementia specific units or wings. Some nursing homes may have a secure garden area specifically designed for people with dementia, which is generally attached to the secure dementia unit.

Scan the QR code to find out more about this provider

Home Care Retirement Living

CHOOSE THE WAY YOU LIVE

Residential Care Respite

RETIREMENT LIVING:

Lifestyle choices, companionship and care for every stage of your ageing journey.

retirementliving@unitingsa.com.au

We specialise in:

RESIDENTIAL AGED CARE:

• Pet-friendly options

(08) 8448 6258

(08) 6118 8212

admissions@unitingsa.com.au

HOME CARE:

(08) 8448 6250

HCPEnquiries@unitingsa.com.au

ETHNIC LINK SERVICES:

(08) 8448 6260

els@unitingsa.com.au

• Health and wellbeing services • Cultural and language support Want to know more? Call our friendly team to discuss the choice that’s right for you, or visit unitingsa.com.au

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

There are homes that cater to a specific cultural and linguistic group or may offer culturally appropriate services. For SA see pages 140 –141 or for NT see pages 153 –154 for a list of culturally appropriate care homes and services g.

Pets can help lessen feelings of loneliness and isolation, and some homes are happy to accommodate you and your pet. Some nursing homes even have live-in pets. You’ll find these C listed in the directory section of this guide, starting on page 113 for SA or page 147 for NT.

Accreditation and certification

Aged care homes

All Government funded care homes must meet required accreditation standards and demonstrate continuous improvement with regard to the quality of care and services provided to residents. The standards that must be met cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement, and safety and security. The Aged Care Quality and Safety Commission is responsible for the review of aged care homes. It monitors residential aged care services to ensure their compliance with the accreditation standards. You can ask the provider for the accreditation status of the home or access reports and find information about the process on the Commission’s website – agedcarequality.gov.au .

Quality standards

The Aged Care Quality Standards were introduced in 2019 as a new measure of quality in aged care. The eight new standards have a much stronger focus on consumers to help them make informed decisions about aged care services. It gives consumers confidence that aged care providers will work in partnership with them and their families to deliver care that supports their health, wellbeing and quality of life. The new Quality Standards include the following focus areas: Consumer dignity and choice

Ongoing assessment and planning with consumers Personal care and clinical care

Services and supports for daily living Organisation’s service environment Feedback and complaints Human resources

Organisational governance Each of the standards looks at three key aspects: What is the outcome for the consumer

What are the expectations of the organisation

What are the organisational requirements to show that the standard has been met

AgedCareGuide.com.au

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

This partnership between the provider and consumer needs to work in order for the eight areas to succeed. All Government funded aged care homes and home care services are measured against the new standards, and organisations must be able to provide evidence of their compliance and performance with the Quality Standards.

Charter of Rights

Supporting the Aged Care Quality Standards is a single Charter of Aged Care Rights, protecting the rights of consumers receiving aged care services and their right to be properly looked after, treated well and given high quality care and services. All aged care providers have to provide a personally signed copy of the Charter of Rights to every one of their residents or care recipients. The Charter covers 14 fundamental protections stating all older Australians receiving any type of Government funded aged care supports have the right to: 1. S afe and high quality care and services; 2. b e treated with dignity and respect;

Aged care homes

The new standards revolve around consumers, their families and the staff providing care.

3. h ave your identity, culture and diversity valued and supported; 4. l ive without abuse and neglect;

For 128 Years, Kalyra has been caring for South Australians Our three outstanding residential aged care properties are staffed by highly trained carers and nursing staff and offer the highest level of care and support in an environment that feels more like a country home. We also offer retirement living across five beautiful properties in the Adelaide Hills, and can help you stay independent for longer with our Help at Home services. Discover how we can help you Tel: 08 8278 0300 Email: info@kalyra.org.au Web: kalyra.org.au

Residential Aged Care Belair McLaren Vale Woodcroft

Retirement Living Villages Belair Bellevue Heights McLaren Vale Woodside

Help at Home Adelaide and surrounding regions

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Aged care homes

5. be informed about your care and services in a way you understand; 6. a ccess all information about yourself, including information about your rights, care and services; 7. h ave control over and make choice about your care and personal and social life, including where the choices involve personal risk; 8. h ave control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions; 9. your independence; 10. be listened to and understood; 11. h ave a person of your choice, including an aged care advocate, support you or speak on your behalf; 12. c omplain free from reprisal and to have your complaints dealt with fairly and promptly; 13. personal privacy and to have your personal information protected; 14. e xercise your rights without it adversely affecting the way you are treated. You should receive a copy of the Charter signed by your provider, and you or your representative will be asked to sign the Charter to acknowledge that your provider has given you information about your rights in relation to the aged care service and under the Charter.

Together we change lives. With our help, you can do more of what you love. - Home care - Health and wellness services - Independent living units - Residential aged care Call 1800 317 009 and chat with our team today.

anglicaresa.com.au 1800 317 009

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

As a consumer, you have the option of signing the Charter of Aged Care Rights, however, even if you choose not to sign the document you can still access care and services.

Aged care homes

Call the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au for more information.

Complaints

If you have concerns or are unhappy about the standard of care you are receiving, you or your representatives are strongly encouraged to firstly take all complaints to the facility management for resolution. It’s always best to address concerns rather than leaving it to escalate. If you don’t feel comfortable to deal with it yourself, you can ask an advocacy service to help you. If the matter is not resolved, you can then make complaints to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au . Anyone can make a complaint about anything that may constitute a breach of the service provider’s responsibilities to past or present residents.

Costs for residential care

Aged care homes charge a range of fees to cover the cost of care, accommodation and living expenses, and these can vary enormously between facilities, and from resident to resident. Understanding the rules and seeking specialist advice from an aged care financial advisor to minimise costs is recommended. See page 94 for more information on financial advice. Both your income and financial assets affect your entitlements. The income and asset tests have been combined, to ensure a consistent fees policy. This will address the issue of asset rich, income poor residents paying for all of their accommodation and nothing for care, and the income rich, asset poor residents paying for their care but not for accommodation. The cost of care is divided into two parts – daily care fees and accommodation payments.

Basic Daily Fees

As a resident in an aged care home you are asked to pay a daily fee as a contribution towards the cost of care and living expenses, such as meals and refreshments, cleaning, laundry, heating and cooling, as well as social activities. In addition, the daily fee contributes to the costs for personal care, including assistance with daily living such as bathing, dressing and toileting, assistance with mobility aids, therapy, and certain medical and pharmaceutical services.

A spirit of caring, a tradition of excellence With over 30 years’ experience in the industry, Premier Health Care focuses on providing you, our clients, with the care and services you need to live your best life.

The Claridge Residential Care 66 Nelson Road Valley View SA 5093

08 8265 2755

claridge@premierhealthcare.com.au

The Carlyle on Cross 32 Cross Road Myrtle Bank SA 5064

08 8115 5400

carlyle@premierhealthcare.com.au Enquiries: 08 8363 4888

reception@premierhealthcare.com.au www.premierhealthcare.com.au

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Aged care homes

The maximum Basic Daily Fee for all permanent residents who enter an aged care home is 85 percent of the maximum base rate of the Age Pension for a single person. This is the same amount you will be charged if you’re staying in a nursing home for a temporary stay as a respite resident. It is generally adjusted each March and September at the same time as the Age Pension. As of 20 September 2021, the maximum Basic Daily Fee is $53.56 per day for all full pensioners and some part pensioners. Depending on your income and level of care, you may also be asked to pay an income tested fee as part of the daily fees. If you do receive income other than your pension, you will be assessed by Centrelink, or Veterans’ Affairs if you are a veteran, to determine how much extra you can be asked to pay as an income tested fee.

How much will I pay?

If you can afford to, you will pay a basic fee of up to 85 percent of the maximum base rate of the Age Pension, for a single person, a means tested (your income and assets combined) contribution to your accommodation, and a means tested contribution to your care. The maximum means tested contribution will be allocated toward your accommodation payment until the full cost is paid and then toward your care fee. The family home will continue to be exempt from the aged care assets test if occupied by a spouse or other protected person.

Para Hills Residential Care We offer high quality Nursing and Personal Care in a spacious home setting surrounded by open green grounds with a real emphasis on family. We built our home in 1983 and as a South Australian family we are proud to continue to own and operate Para Hills Residential Care. Our range of bedrooms, spacious living and dining areas are serviced by our friendly, experienced and passionate hospitality team with fresh meals prepared on site. Call us to discuss your Respite or Permanent Care needs and to arrange a tour.

(08) 8282 5400

enquiries@phrc.com.au www.phrc.com.au 50 Kesters Road, Para Hills West, SA

AgedCareGuide.com.au

No one will need to pay a care fee greater than the cost of their care. In addition, an annual cap of $28,792.36 will apply to your means tested contribution to your care costs, together with a lifetime cap of $69,101.75 for means tested care fees (Rates as at 20 September 2021). Any income tested contributions you may have made as recipient of Home Care Packages will be taken into account in calculating lifetime care expenditure. The treatment of the family home will not change from the current arrangements, for example if it is occupied by a spouse or protected person. Even when the value of your former home is included as an assessable asset, its value will be capped at $175,239.20 (September 2021 prices). It is only counted in determining your ability to pay for your accommodation.

Accommodation payments

Accommodation payments are different from daily care fees. They are used by the aged care home as capital funding to improve the quality of the buildings and services they provide. Not everyone pays an accommodation payment. It depends on the value of your assets and income at the time of entry into care. If you have more than $51,500 in assets and income, you can be asked to pay an accommodation payment, but you must be left with at least $51,500 in assets after your payment (Rates as at 20 September 2021).

Aged care homes

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Oakwood Aged Care

Oakwood Aged Care is a 78 bed facility located in a peaceful, residential area of Enfield, SA. Surrounded by tranquil gardens and secluded courtyards our spacious bedrooms and relaxation zones allow our residents to enjoy a variety of lifestyle choices in a relaxing, homelike environment.

Oakwood Aged Care Ph: (08) 8260 6888

E: admin@oakwoodagedcare.com.au

6 Ellis Street, Enfield SA 5085 www.oakwoodagedcare.com.au

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Choose how you pay When moving into an aged care home, if you have the capacity to contribute to the cost of your accommodation, you can now choose how you pay for it. You have a choice of three options, however, if you start with one option and change your mind, you have up to 28 days from the date you move into the care home to decide how you wish to pay.

RAD and DAP explained

Payment Option 1: Refundable Accommodation Deposit (RAD)

This is a single payment made to the care home and works similar to an interest-free loan. The balance of the deposit is guaranteed to be refunded when you leave the home, but only after any amounts which have been used to pay for agreed services have been deducted.

Payment Option 2: Daily Accommodation Payment (DAP)

In this option, you pay a periodic payment (usually on a monthly basis) for your accommodation; it is calculated based on the daily rate of the RAD. To calculate the daily payment equivalent of the refundable deposit, the RAD is multiplied by the Maximum Permissible Interest Rate (MPIR) and divided by 365 days. The MPIR is set by the Government and is updated every three months – as of 1 October 2021, it is 4.01 percent. The daily payment amount must be equivalent to the refundable deposit amount and is the maximum you can be charged per day for the room. These periodical payments are not refunded when you leave the home.

Payment Option 3: Combination payment of RAD and DAP

If you wish you can also choose to pay a combination of both a RAD and a DAP. For example, let’s assume the RAD is $400,000 but you want to only pay half of a deposit ($200,000) and the other as a DAP. Use this formula to calculate the DAP: (Balance of price x MPIR) / 365 = ($400,000 - $200,000) x 4.01% / 365 = $21.97 per day (MPIR from 1 October 2021). Or use our easy to use fee estimator calculator on agedcareguide.com.au/nursing-home-fee-estimator . For further information, call My Aged Care on 1800 200 422 or Centrelink on 13 23 00, or discuss with a placement consultant or financial advisor. Disclaimer - This information is a summary of the main provisions relating to aged care costs and while care has been taken to ensure that it is current on date of publication, it should not be taken as an authoritative source. Please phone 1800 200 422 for more complete, up-to-date information.

AgedCareGuide.com.au

Applying to a home As soon as you have been approved by an Aged Care Assessment Team (ACAT) for Government funded residential care, you can begin looking for your future home. You can do this yourself or you can hire a placement consultant to do this for you. When searching for nursing homes, decide what features are important to you. Are you looking for an extra service facility, a specific cultural environment or a facility with pets? It is important to know and understand the types of homes that are available in your area because this may affect the cost and services you receive. It is recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will allow you to get a feel for the culture of the home and its surroundings. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to move into. When you have narrowed down which homes would suit your needs and wants, it is best to apply to a number of homes to increase your chances of finding a place quickly.

Applying to a home

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

6164

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Waiting for residential care Nursing homes don’t always have bed vacancies available, it is likely that you will have to wait for a period of time for a bed to be made available. Some aged care homes may have waiting lists and the length of these varies between homes. If your situation is urgent, please inform the staff at the home. Generally, bed places are offered to people on the wait list who have a health priority or have been waiting for a place and have risen to the top of the waiting list. You can be on as many waiting lists for facilities as you would like, but once you accept a vacancy offer, you will be removed from all other nursing home waiting lists.

Waiting lists

If you require a bed urgently, you may not have as much choice with the facility you move into. You may have to accept the first offer that is made to you, no matter if it is your first facility choice or not. Aged care homes cannot predict or know when a vacancy will occur, so it is important to keep in regular contact with the aged care homes to ensure they are aware you are still interested in admission to their home. If you’ve engaged the services of a placement consultant they will monitor vacancies for you. It is ideal to plan ahead and take the time to choose the facilities that you want to live in. This means no matter who offers you a bed first, you will be satisfied with the placement.

What happens when a vacancy occurs?

The person in charge at the aged care home will either ring you, your carer or family directly, or phone the social worker if you are in hospital, to let you know they have a spot available for you. You may be asked to make a decision within hours because there are usually other people also waiting. You, or the relevant hospital worker, will need to arrange for your transfer to the home as soon as is practicable. If you are unable to move into a home straight away, you will be given seven days after you have agreed to accept the place to move in. This is called pre-entry leave. From the date of acceptance you may be charged for your care and be eligible to receive financial assistance from the Government. Once your place in the aged care home has been confirmed, you will be provided with two or three important documents which will address all the information and details you need to know. This information should also include the Resident Agreement, the Accommodation Agreement, or an Extra Services Agreement if applicable. It is not acceptable to be charged any fees, or be expected to make any donation, before you formally accept a place in an aged care home.

AgedCareGuide.com.au

Deciding on a home There are a number of things to consider when deciding which aged care home will best suit your needs. Deciding to move into a home can be a really big decision, so you want to make sure you choose a nursing home that not only suits your needs, but also feels like home. Making a list of your personal preferences and requirements can make it easier to shortlist aged care facilities. This list could include the care you require and lifestyle options. One of the best ways to gauge the environment and atmosphere of a nursing home is by visiting it. Contact the home you are considering to organise a tour of the facility, in most cases your family should be able to come with you. By visiting the facility, you will be able to assess whether the nursing home meets your needs and if it is a place you would be happy to live. Any questions you have can be answered by your tour guide from the aged care home. Additionally, you can have a talk with the site manager to understand how the aged care facility runs and have all your questions answered.

Deciding on a home

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

The following is a brief checklist of areas you should consider before deciding to move in: Is the home clean, fresh and in good repair? re the staff warm and friendly? You want to be able to feel at ease A and comfortable in communicating with the staff. ow many staff work at the home and what is the night time ratio H of staff to residents? Is the home secure, particularly at night? Are there keypad locks on the doors or are CCTV cameras installed? oes the home have the provision for you to age in place and D remain as your care needs increase?

Deciding on a home

Do they offer single rooms with ensuite? I f you are looking to move into a home with your spouse, is this provision available? Are clothes laundered on or off site? oes the room have access to a private phone line, internet D connection or NBN, or pay TV? re the floor coverings clean and fresh, or is there an odour A throughout the home? I s the room temperature comfortable for you, and are you able to control your own room temperature? hat personal items and furnishings can you bring into the home, W and what provisions are there for storage of personal items? I nspect the kitchen if possible, and find out if meals are cooked on site or are delivered. Are the meals flexible and will they meet your special requirements? re there spaces for you to meet with family and friends and to A celebrate special events? I f you like pets, find out if the home is pet friendly and whether they have pets at the home or a visiting pet program. Be sure to enquire about the range of activities available and entertainment programs. These are vital for your ongoing wellbeing. Any additional services or amenities that are provided by aged care homes can really enhance your experience living in a facility. Beneficial services and amenities could include: Outdoor areas or gardens, if relevant, check whether they are secure A hairdressing salon or day spa An on site café A chapel or provision for church services Gymnasium Allied health services It is important to have all your queries answered, as it can really help you gauge whether a facility is the right fit for you.

Live well as you age

Your health. Your home. Your care. Your life.

As a trusted leader in aged care for 70 years, ACH Group takes pride in listening and working with you to find out what would really make a difference in your life. HEALTH AND WELLBEING SERVICES

RETIREMENT LIVING

- Downsize to a more manageable lifestyle - Peace of mind with gardening and maintenance service included - Small pets welcome - See the latest available units at achgroup.org.au/available-units

Home and clinic based Allied Health Home based Nursing services Rehabilitation programs Specialised exercise programs Private health insurance claims available on selected services

HELP AT HOME

RESIDENTIAL CARE

- Comprehensive range of services and support available - Leading provider of Home Care Packages - Experienced Advisors will help design a package of services tailored to you - Technology advice and support - Call us for a free Home Care Package consult

- A safe and secure place to live well - Homes located in Glenelg, Daw Park, Rostrevor, Hope Valley, Port Noarlunga, McLaren Vale, Yankalilla, Goolwa - Healthy Ageing to remain physically, mentally and socially active - Take a tour to discover the heart and soul of each home

SOCIAL EXPERIENCES

RESPITE

- Groups or one-on-one experiences including choirs, art classes, golf, technology coaching and set up, getaways, long lunches and nights out - Check out the latest experiences at achgroup.org.au/group-social-experiences

- A break from your caring role - At home, in one of our residential care homes or day respite in McLaren Vale - For a day, overnight or for a few weeks - Carer Getaways to KI, Murray River and more

Confused or time poor? Our Aged Care Navigator Service can help. Find out more on page 90 Live well as you age SA INFORMATION GUIDE

Liv as ye well ou a ge

SA IN

FOR

MAT

ION

GUID

Ask for a copy of our FREE Information Guide! Let’s talk 1300 22 44 77 Visit achgroup.org.au

Let’s talk 1300 22 44 77 or visit achgroup.org.au Let’s

talk

1300

22 44

77 or

visit

achg

roup.o

rg.au

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

Moving into a home The process of moving in is often referred to as the ‘admission process’ and starts with an initial introduction, orientation and assessment. During the assessment a staff member will gather information including medical conditions, family history, food preferences, social and recreational likes and dislikes, and interests. This information will be used to create a care plan. The care plan is updated regularly and you can request to see a copy at any time.

Family members and carers are welcome to assist in identifying social and care needs.

What can you bring with you?

Your aged care home will already have most of the furniture and furnishings, such as beds, chairs, wardrobe, curtains, and floor coverings, so it may be helpful to directly ask the home what you can bring with you. Below you’ll find an overview of some of the main things to consider when moving in.

Personal items

Having personal belongings around you may help you to feel at home in your new environment. Some people may like to bring family photographs, their favourite films, books, music, or other treasured items.

Clothing

It is important to ensure that personal clothing is properly labelled. Most nursing homes will launder your clothing either on site or through a laundry service. Bring enough clothing to allow for items being washed as it might take a couple of days before clean laundry is returned to you. Because of the large volume of washing, nursing home laundries often use commercial washing and drying machines so make sure your clothes are machine washable and labelled with your full name.

Continence aids

Residents with higher level care needs, who require products for the management of incontinence, will have these provided by the aged care home. Other residents may be required to purchase these items.

Radios, TVs, computers, digital clocks

Residents can bring with them their preferred electrical and electronic items. Each item will be checked, tested and tagged by the home prior to use.

Moving into a home

The care plan will be an overview of your care needs, wishes, and outcomes you want to achieve while living in the facility.

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Moving into a home

Furniture

It is quite common to have space available for some items like a favourite chair, small table, dresser and bedside light, but it’s best to check with the aged care home what and how many items you can bring.

Medication

It is important that you bring all prescription medication you’re currently taking with you on admission. Care staff will manage and administer the medication to ensure safe and quality use of your medicines. Topical creams, herbal remedies, vitamins, and elixirs, which are non‑prescription items, should be declared to the staff.

Toiletries

The aged care home supplies the basic necessities such as toothpaste, soap and toilet tissue. Specific items or particular brands need to be purchased at your own expense.

Mobility and wheelchairs

Wheelchairs, scooters, walking frames, and other mobility aids will be assessed to ensure that these are appropriate to your current situation. The maintenance and upkeep of scooters and wheelchairs is your responsibility.

Ashman Grove Residential Aged Care

Semaphore Residential Care Centre

Nestled in a wide, tree lined street and adjacent to a large park, Ashman Grove is an 87 bed purpose‑built residential aged care facility conveniently located on the northern edge of Adelaide’s CBD.

With the shimmering sea as the background, Semaphore Residential Care Centre is a place where the outdoors constantly beckons. The expansive return verandah and sundeck offer uninterrupted views of the picturesque coastline and beach side activities.

ashman.com.au

semrac.com.au

Call 08 8340 4200 or email tl@ashman.com.au

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

Once you have been offered a place in an aged care home, it is also important to organise your medical and financial matters, and who you will need to tell about your move. If you have not done so already, this is a good time to talk to your loved ones about your wishes for your future medical care. Writing your wishes in a letter or statement can help guide health professionals and those close to you if you become seriously ill or injured and are unable to make decisions about your own care. This is called an Advance Care Directive and it should include clear and specific details about treatments you would accept or refuse. Keep your Advance Care Directive in a place that is easily accessible and share the document with your doctor and loved ones.

Who should you tell about your move?

It is recommended that you tell your family, carer, friends, neighbours, community centre or Council, and any health professionals, such as your doctor or pharmacist, that you’re leaving your home to enter an aged care home. If you need to change doctors, you can ask to have your medical history sent to your new doctor. It is also a good idea to keep track of any health professionals you see and make a note of your current medical treatments and medication so you can discuss this with your new aged care home as part of your care plan.

Moving into a home

Making the transition

Looking for independent advice?

Talk to a real person who can help now 08 8121 3715 Home Care Options ~ Retirement Living Options ~ Residential Aged Care

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Daily living in a nursing home

Daily living

Moving house is often stressful and it may take time to settle into your new environment. Here’s what you can expect from life in a nursing home. If you are thinking about moving into a nursing home you’re likely to experience a massive range of emotions, varying from relief and excitement to uncertainty and apprehension. Living in a nursing home will be different and it may take a little bit for you to settle into your new life. Providing a caring and supportive environment, staff in a nursing home are there to make life easier for you, many residents have reported they actually enjoy an enhanced quality of life and improved social life, since they moved.

It’s your home

There may be some ‘common’ areas that are shared with other residents, such as the dining room and lounge room, but your room is your own. Nursing homes positively encourage you to bring personal items for your room, such as pictures, photos, ornaments, furniture throws and smaller pieces of furniture. Find out prior to moving what extra personal belongings you can bring so you can still enjoy the things which have meaning to you.

Social aspects and routines

The chances are you’ve moved from living in a house on your own or with a partner, so you’ll need to get used to a few more people being around. However, the choice is yours as to how social you want to be. You can choose to be social in the communal areas and spend time with other residents or simply find a quiet corner, or remain in your room to enjoy your own company. Nursing home staff are generally friendly and outgoing, and they will respect your need for privacy. Many nursing homes have strong links to the local community. You can choose to get involved with activities such as meeting local school children or other people from other groups. As well as adjusting to new people, there may be some changes to your daily routines, such as slightly different meal and shower times.

Multiple activities

Nursing homes offer many social aspects and multiple activities such as exercise classes, religious services/classes, bingo, arts and craft, concerts and outings. It doesn’t mean you have to take part – you still decide what you want to do. You can continue to enjoy your usual activities outside the nursing home, such as attending any regular classes or meeting friends in your favourite coffee shop. The choice of how you spend your time is yours.

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

Partners and pets

While most homes do not allow residents to have their personal pets, a lot now have ‘live-in’ animals such as cats, rabbits, dogs and birds. Some nursing homes also arrange for a variety of animals to visit regularly.

Family and friends

Your family and friends are always encouraged to visit and many nursing homes also have special areas available for private functions. This means you can still hold special events for family and friends in your nursing home.

Going on a holiday

When you live in an aged care home you can still go on a holiday. You can leave the aged care home for up to 52 nights in a financial year. This is called ‘social leave’. The Government will continue to pay subsidies on your behalf to the aged care home and you still have to pay your daily fees and income tested fees. If you are away for longer than 52 nights the Government will stop paying subsidies and you may be asked to pay any owing amounts to the aged care home. The 52 night rule can not be extended.

Daily living

Some homes offer rooms for couples in the form of adjoining rooms, double rooms, or even a single unit for couples. This means couples can continue living together even if they have different care and support needs.

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Resident Agreement

The Resident Agreement is a legal agreement between you and your aged care home. Before you move in, an aged care home will offer you a Resident Agreement to sign, which may cover things like the services you will receive, the fees to be paid and the rights and responsibilities you have as a resident of the home. Your Resident Agreement should include the following: the policies and practices used to set your fees and charges; the level of daily fee you’ll be asked to pay; any extra services you’ve agreed to receive, and their costs; ny circumstances where you might be asked to leave and how the a aged care home will help you find somewhere more appropriate; our rights and responsibilities as a resident in your new aged y care home; your aged care home’s responsibilities to you as a resident; ow the aged care home will deal with any complaints you, your h carer, friends or family may make; and ny other matters agreed between you and the aged care home’s a manager, within the requirements of the Aged Care Act 1997.

Olive Grove Aged Care is a 70 bed facility located in a quiet corner of Salisbury, SA. It offers a peaceful, rural outlook and a variety of stylish accommodation choices and recreation areas. Our residents experience friendly, personalised care, a diverse lifestyle programme and many opportunities for independence in contemporary, homelike surroundings.

Olive Grove Aged Care Ph: (08) 8258 2008

67 Porter Street, Salisbury SA 5108

E: admin@olivegroveagedcare.com.au

www.olivegroveagedcare.com.au

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

When do I sign?

If you choose to enter into a Resident Agreement, you don’t have to sign it at the time it is offered. You may want to take time to ask your friends, family, carer, financial advisor or legal practitioner for help to go through the agreement, although you don’t have to. While there is no time limit for signing the Resident Agreement, it is in your best interest to finalise the Resident Agreement as soon as you can, as it covers your rights and responsibilities.

Can I withdraw from the Resident Agreement?

You will need to let your aged care home know straight away, in writing. You will still need to pay your care fees and charges for care you’ve received during the 14 days. If you’ve made any other payments to your provider during that time, you are entitled to a refund. Changes can only be made to the agreement if both you and your aged care home agree.

What if I need help understanding the agreement?

Since the Resident Agreement is a legally binding document, it’s important you understand everything in the document before you sign it. If you have any questions, you should ask your new aged care home. It’s their responsibility to make sure the agreement offered to you are clear. You can also ask your family, friends, carer or a legal practitioner to help you understand the terms of your agreement. The proposed agreements may not automatically include all the things that you think are important, so it is a good idea to check. If you’re having language difficulties because the agreement is not written in your preferred language, you can contact the Australian Government Translating and Interpreting Service (TIS) on 13 14 50. If you understand your agreement and want to sign it, but are physically unable to, you can ask someone with the legal authority to sign on your behalf, such as someone who holds Power of Attorney for you.

Rights and responsibilities

Your rights and responsibilities will be the same as those of every other resident. To make sure your rights and responsibilities are protected, there is legislation that all aged care homes funded by the Government must follow. The Charter of Residents’ Rights and Responsibilities will be displayed in your aged care home, or you can ask your home for a copy when they offer you your Resident Agreement.

Resident Agreement

Should you change your mind, you can withdraw from the Resident Agreement within 14 days of signing.

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Extra services Some aged care homes provide ‘extra services’, such as a higher standard of accommodation, increased entertainment options, and more diverse food choices. Extra service homes have approval from the Australian Government to offer these additional hotel type services and they come at an additional cost to the resident. ‘Extra service’ only refers to the standard of accommodation, meals, food, and entertainment, and not to the level of care which is legislated to be of a high standard across all aged care homes. Services delivered and cost may vary between providers and they should be outlined in your Resident Agreement.

Extra services

In some cases, the whole of the home is ‘extra service’, while in others, a distinct part of that home, such as a separate building, wing or unit, is dedicated to extra services. Some of the extra services you might be offered include: A bigger room

internet

daily newspaper

satellite TV

phone

choice of meals

selection of beverages including wines, beer, and spirits special therapies such as massage or aromatherapy leisure/entertainment facilities

Fees

Extra service fees are set by the provider and approved by the Australian Government. This is an additional charge on top of the basic daily care fee, accommodation payment all residents pay, and any means tested fee. Some providers may offer rooms with a non-optional extra service package. You can only take up the room if you agree to and pay for the extra services offered. Other providers may offer extra services as an optional package that you can choose or cancel at any time. In this case, switching from general residency to extra service residence within the same home, does not change the accommodation payment you have already agreed to when entering the home and the provider cannot charge a new or additional accommodation payment.

Additional services

All people in aged care homes have the option to purchase additional services, such as entertainment or lifestyle choices, for an extra fee. Providers can not charge additional service fees for anything that is part of the normal operation of the nursing home and you have to agree to these charges before they are being delivered. See pages 113-128 in SA for a list of aged care homes that offer extra services.

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

Taking a break Taking some time off from caring is crucial and known as ‘respite’. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Residential respite

Usually, you may have up to 63 days of Government funded respite care in any financial year, and it may be possible to extend the care period by up to 21 days at a time, if deemed necessary by the ACAT’. When you have received approval by the ACAT, you may apply directly to the aged care facility for respite. Access to respite care is based on eligibility and need. Although residential aged care homes are allocated respite places, they are not required to keep these solely available for respite provision. You will need to book this respite in advance, although in the case of emergencies, it can be organised quite quickly. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to permanently move into.

Cost

The cost for respite in a Government funded aged care home is the same Basic Daily Fee as for a permanent resident of the home. This amount is currently $53.56 per day (20 September 2021 rates), which is the equivalent of 85 percent of the single maximum base rate of the Age Pension, regardless of whether you are a pensioner or not. A booking fee may also be charged to assist in securing a place. This is a pre-payment of respite care fees, not an additional payment, and it cannot be more than a full week’s fee or 25 percent of the entire stay’s fee, whichever amount is the lowest. There is no income and assets test or additional accommodation charge to access respite in an aged care home. This only applies to permanent residents of an aged care home. For respite in an ‘extra services’ home you may be asked to pay an extra fee to cover the cost of the higher standard of services. For more information about respite options and how to access, contact the Carer Gateway on 1800 422 737. Go to page 33 to read about respite options in your own home or community.

Residential respite

To receive respite care in an aged care home, you require an assessment by an Aged Care Assessment Team (ACAT), except in emergencies. See page 13 for more information about ACAT.

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Special needs groups

There are a number of groups of people that are recognised by the Government as ‘special needs’ groups when it comes to aged care services. Aged care providers are required to consider the needs of these groups in the provision of care:

Special needs groups

boriginal and Torres Strait Islander (ATSI) – The care needs of older ATSI A people can be quite specific and there is a cultural element that needs to be considered in the delivery of care. See pages 140 –141 for SA or 153 –154 for NT for an overview of service providers that have indicated to cater for ATSI clients. are leavers – A care leaver is a person who, as a child or youth, C spent time in institutional care or other types of out of home care like orphanages, children’s homes or foster care.

Because of their experiences in institutionalised care, aged care has been flagged as an area that can cause distress and anxiety.

ulturally and Linguistically Diverse people (CALD) – Aged care services C that cater specifically for people who are culturally and linguistically diverse might have staff that speak a foreign language, have specific cultural activities or meet spiritual needs.

The ‘National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds’ strategy helps providers deliver quality care and aims to make culturally appropriate aged care more accessible. See pages 140 –141 for SA or 153 –154 for NT for a list of culturally appropriate homes and services.

isability – If you have a disability, are over 65 years of age and currently D receive support through the National Disability Insurance Scheme (NDIS), visit ndis.gov.au or phone 1800 800 110 to find out what services are available to you.

inancially disadvantaged – If you have genuine difficulty paying aged F care fees and charges, financial hardship provisions may apply. These allow for your fees and charges to be reduced or waived.

omeless – If you are currently homeless, or if you’re at risk of becoming H homeless, there are Government funded services that can help solve your housing problems, or assist with financial or legal issues. L GBTIQ – Through the National LGBTI Ageing and Aged Care Strategy, the Government aims to ensure lesbian, gay, bisexual, transgender, intersex and questioning (LGBTIQ) people have access to the same options in aged care that are available to all Australians.

ural & Regional clients – Services offered in rural and regional areas R will depend on the needs of the whole community and sometimes aged care, health and community services are combined to meet local health needs. eterans – Veterans have a ‘special needs’ status to support complex V medical requirements that include the need for high levels of emotional and cultural support in old age, as a result of a veterans’ wartime experience. Contact the Department of Veterans’ Affairs on 1800 838 372 or visit www.dva.gov.au for information about support for veterans.

AgedCareGuide.com.au

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

For many older Australians, leaving their home to move into residential care is a lifestyle change that can lead to an emotionally challenging experience. This transition can become more challenging for older people from culturally and linguistically diverse (CALD) backgrounds requiring access to residential and community aged care services that are sensitive to meeting their specific cultural, spiritual, dietary and linguistic needs. With an increasing ageing and migration population, it is essential that Australian aged care services and communities have the capacity to respond to the unique needs of people from CALD backgrounds. Meeting the needs of the nation’s older people from culturally and linguistically diverse (CALD) backgrounds has been a growing focus of the Australian Government. Providing suitable cultural care has been associated with huge health and wellbeing benefits for this growing group of older Australians which has led to the Government’s introduction of a number of initiatives.

Cluster facilities

Cultural services

Meeting the needs of all cultures

Facilities with clusters for CALD older people generally consist of three or more residents from a similar background and staff who speak their language.

Polish Community and Home Care

Federacja Organizacji Polskich w Poludniowej Australii

The Polish Federation in association with generous support of the Commonwealth Home Support Program and Home Care Packages, can assist you or an elder relative stay in the home, by providing: • European Styled Meals • Polish Social Support Group • Polish Social Support Individual • Access to Polish Seniors Clubs • Flexible Respite • Transport Services operated by Polish speaking Volunteers

Prosimy o Kontakt We look forward to hearing from you

Call

(08) 8232 1464

W ramach Federacji oferujemy programy przygotowane z myślą o osobach polskiego pochodzenia: • Polskie posiłki i obiady • Programy Groupowe dla Seniorów • Indywidualna Pomoc dla Seniorów • Dostęp do Klubów Seniorów • Usługi transportowe • Program opieki wspomagający opiekunów

reception@polishfederation.org.au polishfederation.org.au

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Cluster facilities also make an extra effort to focus on meeting the cultural, spiritual, dietary and social needs of CALD residents. The aim of clustering is to:

nhance the quality of care provided to residents from CALD E backgrounds in residential aged care facilities

romote and facilitate access to residential aged care facilities for P people from CALD backgrounds

nable residents to observe religious, spiritual, cultural and personally E significant events Improve communication between staff and residents

aintain dietary customs according to the CALD backgrounds of M residents’ religious and cultural preferences

rovide social and activity programs that appropriately cater for the P needs and interests of CALD residents

Cultural services

Some mainstream residential aged care facilities have informal ‘clusters’ that cater for the needs of older people from diverse backgrounds. There are also culturally specific aged care facilities that have formally entered into a contract with the Australian Government to, wherever possible, meet the needs of a specific cultural group.

Partners in Culturally Appropriate Care

Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities. The PICAC initiative has resulted in:

ore aged care service providers delivering culturally appropriate M care to older CALD people etter access for older CALD people to culturally appropriate B residential and community care services

lder CALD people having a greater capacity to make informed O decisions about residential and community based aged care

To find out more about PICAC in SA, contact Multicultural Aged Care on 08 8241 9900, or in NT, contact the Council on the Ageing NT on 08 8941 1004.

Breaking language barriers

Healthcare professionals in General Practice treat patients from a diverse range of cultural and linguistic backgrounds. A significant proportion of the Australian population speak a primary language other than English and patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans. They may also have a decreased understanding of their diagnosis, and overall, less satisfaction with their care. Access to high quality medical interpreter services may improve the quality of care for these patients. The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Government. The service covers more than 100 languages and is available 24/7 on 13 14 50. See pages 140 –141 for SA or 153 –154 for NT for a list of aged care homes and home care package providers who can meet the needs of people from a range of cultures.

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

Aged care checklist When trying to decide which aged care home or service best suits your needs, a checklist is an excellent evaluation method.

You may want to consider a short-term respite stay at the home. That way you can experience what it is like to live in the facility before you make the final decision as to whether it is a place you would like to move into permanently. Below are a number of questions to ask the provider when assessing the suitability of an aged care home, supported living facility or other service, to assist you in making your decision.

The provider

Is the provider for-profit or not-for-profit, church or charity based? o the owners/directors of the company have a health and/or D aged care background?

hen was the last time a complaint was made to the provider, what W about, and how was it dealt with?

re residents and their families encouraged to have input into services A offered and the quality of care?

The facility

oes the home look and smell fresh and clean, and is it in D good repair? Are the carpets and floor coverings clean? Is the inside temperature comfortable?

Does the home meet safety regulations?

Is there good and clear signage throughout the facility? Are there secure and interesting outdoor areas?

re there spaces and activities to support people living with special A needs, such as dementia? Do the residents appear clean and neat?

Can you stay in the facility if your needs change?

The staff

Are the staff friendly and welcoming?

Does the staff provide clear answers to your questions?

What is the mood of interaction between staff and residents?

o staff look like they take their time with residents to give them D personal attention?

hat is the ratio of nurses/care workers to residents on weekdays, W weekends, and at night-time?

Aged care checklist

Take note of your first impressions when you first call the nursing home or service. Are staff friendly and accommodating to answering your questions? When considering a nursing home, ask to tour the facility and speak to people already living in the care home. You may know someone who lives there or has a loved one at the facility. Ask them about their experience.

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

The room

Is it a single or shared room? I s the room you’re shown the actual room you’ll be moving into or is it for display only? Does the room have an ensuite or are the bathrooms shared? Are there provisions for married couples? How is the room allocation determined? I s there access to a private phone line, internet connection, or pay TV? How is the heating/cooling controlled? What personal effects and furnishings can you bring to the home?

Aged care checklist

Are there provisions for safe storage of personal items? re there easily accessible alarm buttons in the room and A how many? re staff respecting resident’s privacy – do they knock before A entering a resident’s room?

Day to day living

re there areas for families and friends to meet and celebrate A special events? Can family and friends take part in activities? Are meals cooked on site or delivered? Are menus flexible and able to meet special requirements? hat types of individual and group activities are offered and W how often?

Are there activities that include cultural and spiritual preferences? re there any activities organised together with the A local community? What special events are celebrated?

Does the facility have pets on site or offer a pet visitation program?

Health and personal care

I s there a GP on site or can you continue to see a Physician of your choice?

How do staff administer and monitor resident’s medicine intake? How are medical emergencies handled?

hat other services, such as speech therapy and occupational W therapy, are available on site? Is there a dietitian or nutritionist part of the care team? Does the facility have a wellness program?

How does the facility deal with end-of-life/palliative care? Are any provisions, such as continence pads, rationed?

Financial

What are my payment options?

What is the breakdown of the payable fees?

Can you negotiate on the fees and how they are paid?

Considering aged care for a loved one?

At Bupa Aged Care, whether for respite short-stay care or as a new home, our experienced registered nurses and carers aim to provide the care each resident needs, in the way they prefer.

Care is first and foremost We embrace and support residents to live their day their way, with teams dedicated to their wellbeing. People rarely expect to need aged care, but if your family does, we’ll guide you through the steps.

Bupa Campbelltown 1 Steele Street, Campbelltown, SA 5074 Bupa Enfield 5 Bradford Court, Enfield, SA 5085 Bupa Morphettville 5 Bradford Court, Enfield, SA 5085 Bupa Woodville Road 104 Woodville Road Woodville, SA 5011

To book a visit with one of our homes in South Australia, call us on 1800 718 357 or visit bupaagedcare.com.au/region/adelaide

Admission to one of our Bupa Aged Care homes is subject to availability and your care needs.

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Frequently asked questions about moving into an aged care home Making the transition to residential aged care can be daunting and a life‑changing experience.

Frequently asked questions

It’s important you make the move confidently and know what to expect. Here we answer a few common questions about moving into an aged care facility.

How will I know when it’s time to move into a nursing home?

Making the decision to move into a nursing home comes at different times and for a variety of different reasons, all depending on the person, their care needs, their support network, or financial status. Common reasons for making the move from home to a nursing home can be: nsuitable personal care in your own home – this can mean that U you require higher personal care support than you are able to access at home through either home care support services or the care of family and friends. fter a crisis – whether it be a fall or medical episode, a crisis of any A kind can certainly play a part in making the decision to move into a nursing home to ensure you get the 24 hour support and care you need.

emporary respite or short-term recovery – access respite in a T nursing home when your carer is away for a period of time or while you recover from surgery before moving back into your own home after you have fully recovered. Remember it is important to find the right nursing home for you so before you sign the dotted line, why not visit and inspect a few different options and make sure you talk to people at the nursing home you are considering.

Is there a trial period to see whether I like the home? It is important to make sure you are happy with the nursing home you are moving into and be confident it will meet your needs because it is going to be your new home. ‘Trialing’ a nursing home by booking in for temporary residential respite will give you a taste of what life is like living in the nursing home and may help you in making that final decision of if it is the right home for you. It may also be beneficial to visit the nursing home at different times and on different days to see what staffing levels are like, what activities are on, and to talk to different people about the place.

How will I know if the home is of good quality?

There are a number of ways that you can look into the quality of a nursing home, ranging from sourcing other people’s personal experiences right through to experiencing it for yourself.

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

Some of the best ways that you can get an idea on the quality of a nursing home is by: peaking to people living in the home – if you are visiting or on a S tour, take the time to talk to other residents and even staff about their thoughts and experiences of the nursing home.

egister for respite – booking yourself in for some respite in a nursing R home is a great way to get a feel for a place and the people within it.

onsumer ratings – on our website AgedCareGuide.com.au we have C launched an online consumer ratings engine which allows you to view real people’s ratings and reviews of individual nursing homes and the nursing home responses, all in one place.

How long can I stay at an aged care facility?

You are able to stay at an aged care home for as long as you want, or need. However, you may have to leave a facility sooner than expected if you require additional nursing support or if your current home cannot provide the services you need.

Am I free to ‘come and go’ as I please?

You are able to leave your aged care facility for up to 52 nights in a financial year. This is called ‘social leave’. While you will still have to pay your daily fees and income tested fees, the Australian Government will continue to pay the appropriate subsidies to your aged care home on your behalf. This 52 day allocation period cannot be increased.

What if I need to go to hospital?

The time you spend in hospital will not count towards your social leave, but you’ll still have to pay your usual fees and payments. The Government will continue to pay appropriate subsidies to your aged care home while you are in hospital.

Under what circumstances can I leave my current aged care home to move to another?

You may wish to leave your current aged care home to move to another if: ou have been accepted to another aged care home which may y better suit your health care needs; or if you have been asked to leave.

Can the aged care home ask me to leave?

An aged care home might ask you to leave, with 14 days notice, if: they are closing;

they can’t provide the type of accommodation and care you need; ou haven’t paid your fees within 42 days after they fall due for y reasons within your control; or

i f you intentionally cause serious damage to the aged care home or to another resident or employees.

Frequently asked questions

ook to the Aged Care Quality and Safety Commission – this L governing body assesses and reviews all Australian nursing homes against set standards of care which are available online and accessible by you or a loved one.

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Supported Residential Facilities

Supported Residential Facilities (SRFs) are generally private businesses that provide accommodation and care for residents similar to residential aged care but on a fee basis. They are not funded by the Australian Government and therefore not governed by the Aged Care Act of 1997. This also means you don’t need an Aged Care Assessment Team (ACAT) assessment to access care in an SRF. SRFs are private low level category aged care homes providing the same services as Government funded homes but without the requirement of accommodation payments. They range from small sites accommodating as few as five people to larger facilities with up to 80 residents. The fees, standards and services provided by SRFs varies, so it is important to look at as many as possible to ensure you find the one that best suits your needs in terms of level of care and services.

What services are available?

While SRFs do not receive direct Government funding, you may be able to access some Government funded services and community services. These services may include allied health, mental health, disability services, Veterans’ Affairs and neighbourhood houses. As an SRF resident, you’ll need to meet the same eligibility criteria for Government funded services as other people in the community. You will not be eligible for home support services that are already provided by the SRF, such as delivered meals, home care, home maintenance and personal care. You may be eligible for other services such as home nursing, social support and allied health. The SRF manager or personal care coordinator will know how to access these services or you can ask your local council or community health service.

What should I look for in an SRF? A good SRF:

Provides for your needs Respects your individuality and promotes independence rovides a supportive environment for you and your family P and friends I nvites input from you, your family and friends about the care and services you receive Uses current practices to care for and support you. Some SRFs are listed in the aged care directory starting on page 113 or visit AgedCareGuide.com.au to find options near you.

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

24-hour care in your own home Supported living communities combine the best advantages of retirement villages and nursing homes, to provide a new and welcome choice for seniors. In a supported living community you buy and have a leasehold title to your own home – as in many retirement villages. However, unlike a retirement village, you’ll have access to various levels of personal care and nursing care, but this is provided in the privacy of your own home, a choice not available in nursing homes.

A new type of supported living is known as Care Communities. These are unique villages with the look and feel of a retirement village and the care of a nursing home. Run by approved providers, you can access Government funding for Home Care Packages or privately funded home care services, with support provided in the comfort of your own self-contained home in the village.

No asset-testing or ACAT assessments

Acquiring one of these homes, which is not Government funded, is surprisingly easy. As with a retirement village, there is no need for asset testing or income testing. There is also no need for an assessment by the Aged Care Assessment Team (ACAT) that nursing homes require. Furthermore, since there are generally no waiting lists, you are able to move in straight away. If you already receive home support benefits before moving to a supported living community you can stay with your current provider. Care benefits can also be arranged if you’re in need of a care package.

Maintain your social life

While some residential aged care homes don’t cater for couples, supported living communities can offer the capacity for couples to stay together in their own home, even if they require different levels of care. The community centres offer many comfortable facilities, including lounge areas, libraries, television, games and activities rooms and tea and coffee facilities. Friends and family are always welcome to pop in for visits, meals, family celebrations and to make use of the many facilities. If you don’t feel like cooking at home, the dining room is available as an alternative and can be a great way to catch up with friends and neighbours.

Choosing a supported living community

There are various factors which may determine your transition to a particular supported living community.

Supported living

Care Communities

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

For instance, do you prefer a smaller environment, or would you rather be in a larger place with more activities? Another factor which may help you come to a decision is whether the facility has amenities that are important to you, such as a gym, recreation centre, library, or a chapel. Food and health is also a major determining factor in the supported living community you choose to reside at. Before coming to a decision, ask the following questions:

Is the food appealing? What kinds of food are served? Do you have the option of eating in your room? Is it nutritious and appetising?

Are there different food options available? How are health problems handled?

Retirement living

ow does the community handle both emergency and H non‑emergency problems?

I f you develop a medical condition, will you be able to remain at the community? Would you be required to move elsewhere for medical care?

It’s important to remember, the facility you will be happiest at will not necessarily be the most expensive. The right community for you is the community where you feel ‘most at home’.

Retirement living and your choices If you are looking for a supportive environment with safety and security, you might like to consider a well managed retirement village. The size and levels of accommodation vary – from self contained independent living to serviced apartments. Think about the type of village you wish to live in and what you can afford on a continuing basis. It is essential that you ask questions to understand the financial implications of ‘owning’ a unit in a village. Seek expert advice as well as that of your chosen village’s residents’ committee. Also, be sure to assess the culture and social side of the village to ensure they meet your expectations.

What is a retirement village?

Retirement villages are designed for people aged over 55 as an alternative housing and lifestyle option. They are popular with people who feel they need more security, support or company, but who want to maintain their independence.

Independent living

Independent Living Units (ILU), also known as villas or apartments are designed for active retirees. They range from one to four bedrooms and may be within a high or medium-rise complex, terrace housing arrangement, stand-alone or semi-detached.

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

Serviced apartments are generally one or two bedrooms and provide residents with some daily living assistance. Services may include cleaning, laundry and assistance with personal care. While a small kitchenette is usually included within the apartment, meals are provided in a dining room setting.

Residential aged care

Some retirement village complexes also offer residential low level care and high level care accommodation, as well as Home Care Packages for people with varying care needs. You will need an aged care assessment to access either of these care options. Go to page 22 to read more about the Home Care Packages or page 45 for information about aged care homes.

Types of villages

There are two types of retirement villages: Resident funded village Donor funded village Resident funded villages are owned and operated by the private sector or not-for-profit organisations on a commercial basis to produce a profit or surplus. The village is funded by the residents who ‘purchase’ their villa or apartment under one of the tenure arrangements.

Retirement living

Serviced apartments

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

The residents also contribute to the village’s capital infrastructure and the cost of ongoing management.

Retirement living

Donor funded villages are normally owned and operated by not-for-profit organisations or church groups. They include an element of charitable subsidy and entry is generally restricted to the needy.

Ownership

The various forms of occupation or ownership rights are referred to as ‘tenure’. The legal forms of tenure include Strata Title ownership, leasehold estates, licences to occupy, freehold or company share arrangement with related residency entitlements. Regardless of the type of tenure, residents are consulted about the ongoing management of the village. This ensures that the village you have chosen cannot be changed without the approval of the residents.

Deposit or entry contribution?

Before moving into a village, you will need to pay an entry contribution which is refunded if you move out of the village. However, a Deferred Management Fee (DMF) usually applies, and is deducted from the amount you receive back. This must be specified in the entry agreement or contract. The cost of entering a village depends on the facilities and services offered. Monthly service and maintenance charges also apply and you may have to pay for extra personal services like laundry. To reserve a villa, a nominal deposit is required and the village will have a policy on how long it can be held for you. Should you change your mind within this specified time, the deposit will be refunded. If you enter into a binding arrangement with the village, the deposit will be part of the purchase price. In some States and Territories, purchasers are entitled to a refund during a ‘cooling off’ period following the signing of a residency contract.

Come home to Calvary. 1300 66 00 22 calvarycommunitycare.org.au

Home Care Services | In-Home Nursing | Personal Care

AgedCareGuide.com.au

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Be sure to make enquiries regarding this as some villages may require an administration fee for refunds.

Retirement living

Fees and charges

There are many fees and charges associated with living in a retirement village. Ensure you are provided with full details of all applicable charges and what they cover. For example, there may be a regular maintenance charge that covers the running costs of the entire village. These costs may include upkeep of facilities, staff, council and water rates from common areas, security, insurances including workers’ compensation and public liability, contents insurance for common areas as well as village building insurance. In addition, the charge may also contribute toward a ‘sinking fund’ for major repairs and improvements.

What happens upon vacating?

While the resale value will be determined by the market, there are factors in a retirement village that can add value to your villa or apartment. These include good management, attractiveness and the services and amenities available to enhance retirement living.

Departure/exit fee

The village will deduct a ‘deferred’, ‘departure’ or ‘exit’ fee at the time of settlement of sale or re‑occupancy of your villa. This fee forms part of the purchase price, but its payment is deferred until the end of the occupancy.

Come and join us in Barossa, take advantage of brand new three-bedroom homes in Nuriootpa or maybe the spacious, two-bedroom apartment-style homes in Tanunda. Inspect today, and you’ll understand why our communities are so well-liked. Excellent facilities, low maintenance, modern finishes, pet-friendly gardens and full-access attached garages. Our innovative homes are designed to connect you to the community and the abundant Barossa lifestyle in Angaston, Nuriootpa and Tanunda. Properties are available now and open for inspection by appointment.

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

The amount is calculated using a formula that generally involves a percentage of your/your successor’s entry cost multiplied by the number of years of your occupancy, and may include a proportion of capital appreciation.

Can’t afford to buy?

Some retirement villages offer accommodation rental units, sometimes known as periodic tenancy, although these are generally reserved for people with limited financial resources and are usually income assessed. You don’t own the property but pay a weekly fee for the accommodation under the Residential Tenancy Agreement, plus bond. Depending on your circumstances you may be able to receive rent assistance from Centrelink.

Retirement living

Finding the right village When deciding on a retirement village, be clear about what you want, what you are prepared to compromise on and what you definitely don’t want. To help you with the decision making process, here are some points to consider: inances – Know your budget, what you can afford and what other F ongoing costs are required. Always seek expert legal and financial advice. Ask questions and ensure you fully understand all the financial and legal implications of living in a retirement village before you sign anything or hand any money over. ifestyle: Think carefully about how you spend your time now and L how you want to spend your time in the future. For instance, if you are looking for a complete lifestyle change, you might consider a resort retirement village. Many villages now offer special interest facilities such as golf and tennis courts, and more are now accepting pets. You may also want to think about whether you want a garden or access to one. upport: One of the attractions of a retirement village is the peace S of mind of 24-hour help and assistance. Many villages now offer additional home support services. This is ideal if you need additional help with personal care, meals, laundry and domestic assistance. ocation: When looking at locations, you may want to consider L whether you want to be closer to family or stay in or near the community you’re already in. You may have always dreamed of living by the sea or in the country, while proximity to shops may also be important to you. menities: Villages now offer a massive range of amenities A including libraries, restaurants, community rooms and barbeque areas. Ultimately you will be paying for these amenities through your weekly or monthly payments, so you may want to think about whether an all-weather indoor heated swimming pool or the caravan and boat parking is important to your needs.

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

Retirement living

ther accommodation: Your or your partner’s needs may change O in the future, so you may also want to consider what other types of accommodation are available. Many developments are now offering serviced apartments and residential aged care at the same location, which means that even though your needs might change, you can still live in the same community.

Choosing a village

When you have found a village that appeals to you and you feel would suit your particular needs, it is recommended that you don’t rush into making a commitment. Instead visit the village often, get to know the management and staff as well as the residents’ committee and seek answers to all your questions. Also, request a copy of the village rules. These are generally appropriate rules to enable residents and guests to enjoy the village, particularly communal areas, and its lifestyle, and are based upon courtesy and a mutual understanding between residents and management.

Life in a village

Living in a retirement village can offer a supportive environment and encourage independence, as well as the ability to enjoy social and leisure activities, if you choose. Many retirement village residents say they have become more active, confident and social since moving to a retirement village, and some go as far as to say they wish they’d done it sooner.

Take your retirement to a new level

Retirement Residences

Your head in the clouds, the city at your feet. An amazing new retirement lifestyle is awaiting the fast and far-sighted among us. From your beautiful light-filled, balcony apartment, enjoy sweeping views across the city skyline to the coast and beyond. A lifestyle of food, festivals, shopping and theatre awaits …all within walking distance. At the multi-award-winning U City, you’ll find a brand new community of forward-thinking lovers of life – just like you. Retirement in the heart of Adelaide could be so U

Talk to us today! 1800 247 365 retire@ucity.com.au 43 Franklin Street Adelaide SA 5000 ucity.com.au

AN INNOVATION OF

UNITING COMMUNITIES

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

While each village has its own culture, they are based on ‘senior friendly’ criteria and a community focused environment. You’ll be surrounded generally by like-minded friendly and welcoming neighbours.

Retirement living

Independence

A major appeal of retirement living is that help is at hand if there is an emergency situation and the on site security in various forms gives you peace of mind. Furthermore, management and staff can help organise additional support and services such as home maintenance and other services like organising laundry and dry cleaning. If you need some assistance to remain living independently, you can arrange for home support services like meal delivery or personal care services to help you out. You can choose to pay for these services yourself, or you may be eligible to receive a Government subsidy for these services. Find out more under ‘Support at home’ on page 15.

Sense of community

Most retirement villages have a great sense of community and while you are encouraged to participate in activities and join social events, it’s not obligatory to go to everything on offer. Depending on the village, some of these activities may include aerobics, water/aqua aerobics, card afternoons, Probus, personal training, knitting and sewing circles, craft groups plus outings to galleries, movies, events and places of interest. Regular ‘Happy Hours’ and afternoons spent watching televised sport are also popular activities among some residents.

Before signing on the ‘dotted line’ . . .

The idea of downsizing and living in a retirement living community may be appealing, but there are certain factors which should be considered prior to making the transition from your home to ‘the village’. Retirement village contracts are complex legal documents that can be hard to comprehend for someone without professional training. So, it’s important to understand your rights and responsibilities and obligations under the contract, before you sign. There are different types of contracts that residents and operators enter into depending on the arrangements in place in the village. You are more likely to make the right choices if you know what you want. Mention this ad for a month’s worth of maintenance for FREE! Valued up to $1000!* Call to arrange a private inspection or talk to our friendly Village Manager.

Discover the Greenfields Living difference today! 1300 669 755

Don’t rush into making a commitment and seek expert advice and answers to all of your questions.

Village checklist

To make the process a little easier, we’ve created a checklist of factors for you to consider prior to signing a retirement village contract: ave you fully discussed your decision to move to a H retirement village with family, friends, or advisors?

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

ave you looked at a sufficient number of villages to be able to H compare the services and facilities?

nsure you have the full details of all applicable charges and what E they cover before entering a village.

hat type of contractual arrangement is in place? i.e. is the village W Strata Title, long term lease or licence, Company Title, Unit Trust, Periodic Tenancy etc. Are there upfront costs? Is healthcare provided?

How respectful are the staff of village residents’ privacy? How secure and safe is the village? Are pets and guests allowed?

Have you received a copy of the village rules? How are disputes resolved within the village?

What happens if you wish to re-sell or re-lease the unit? Remember: Before signing a retirement living contract, take all of the documents and any questions you may have about the village to a legal practitioner or financial advisor who understands the legal and financial implications of retirement village contracts. Go to pages 200 –202 for a list of retirement accommodation options.

A placement consultant makes your job easier Needing to place a loved one into an aged care home can be a highly stressful event for families and carers. You might think its a lack of information or understanding but in fact its because you are both the carer and the person emotionally involved as well as the decision maker. This process can be eased significantly with the help of an aged care placement consultant who can take control of the running around, paperwork and planning. Moving into residential care is a situation most people postpone for as long as possible until the point of necessity, often leaving little time to organise everything. If some initial planning were to be undertaken it could soothe the transition and reduce the stress at what is a critical turning point in people’s lives. Planning should include obtaining information on the financial implications of entering residential care, gaining information on the facilities available in your area and ensuring Wills and Powers of Attorney and Guardianship are up-to-date. A placement consultant can take over a lot of the stress of searching for and transitioning into an aged care home.

Placement consultants

Is residential aged care accommodation available?

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

How a placement consultant can help

Placement consultants

Every single transition to aged care is unique and a placement consultant will take several things in consideration to make sure the advice is right for your circumstances: Are you looking for care options for a single person, or a couple?

I s there a physical condition that is deteriorating, are mental faculties and awareness impaired? Is there acceptance or understanding of this part of the journey?

hat are the family dynamics around the placement decision and W the impact on everyone involved? Having extensive knowledge of facilities in their area, as well as the placement process, an aged care placement consultant can often find a home faster, and one that is specially suited to your requirements. Through their established relationships with aged care homes, they are familiar with the culture of each home and, most importantly, they have advanced knowledge when vacancies become available. By knowing the culture of each facility and getting to know you, placement consultants can determine which homes would best suit your needs and preferences, and make prior applications to these homes. Without the assistance of an aged care placement consultant, you or your carer would need to constantly phone the facilities of your choice to demonstrate your eagerness and commitment to obtaining a bed in that home.

Negotiate and advocate for you

Your Aged Care Companion Adelaide’s experts in emergency respite, planned respite and permanent placement.

The aged care placement consultant advocates on your, and your family’s, behalf and is able to assist with the whole assessment process. They also complete all the necessary paperwork and application forms for entry into an aged care home which is helpful, as the applications can be quite daunting. They may suggest seeking financial advice where required. An aged care placement consultant helps share the load at this crucial time, can significantly speed up the time it usually takes to find a placement at a suitable home, thereby easing the transition into residential care. Be sure about your expectations of service and what the placement consultant is able to provide, including: ace to face family meetings to discuss your situation and a F respect for the emotions of all the family members involved

Call Minna or Karyn on 8332 8409 or 0451 711 322 to book an appointment at our Millswood office or offsite if you prefer. YourAgedCareCompanion.com.au info@youragedcarecompanion.com.au

Support and recommendations that cater for the specific requirements of your family and loved one

ounsel that prioritises family sensitivities, needs and special C requests, before asking how much money is available and getting the status of the financial situation

ractical assistance with urgent placement situations – which P they often are – where reducing the typical waiting times, or arranging respite care, is a necessity.

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

Confused by aged care?

Get the advice you need If the time’s come to take care of the needs of an elderly relative, it’s worth seeking out help from experts. The team at Senexus will work for you to deal with everyone and everything to secure the care your loved one needs. • • • • •

Single and couples placements Quick access to the best suited homes Calculation of the costs of care House clearing and real estate Estate planning services

senexus.com.au 194a Prospect Rd Prospect SA 5082

Call us today on

08 8344 1991

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Choosing a placement consultant

Placement consultants

Within South Australia & NT, there is a range of well qualified placement consultants who can help you in your search for aged care options. When you’re choosing a placement consultant to support you through the aged care transition, look for someone who is an expert in building and nurturing relationships, who is unbiased and independent, and has no business investment or alignment with any aged care facility. An independent professional is able to provide guidance based entirely on your individual circumstances, not biased by commission or kickbacks from any particular facility or provider. Choose an advocate who will ease your concerns, supporting your family with all aspects of this transition, allowing you to focus on your loved one. Placement consultants are most happy for you to call them for a chat and understand you may talk to a number of them before making your choice. You can be open in your discussions because, as health professionals, they have a policy of confidentiality. Their professional fees may differ and it is reasonable to advise them if you are working to a budget. Some placement consultants charge by the hour, whilst others offer a package of services for one fixed price. Ensure that you are advised of all the possible fees and costs up front. Finally make sure you feel comfortable talking with the placement consultant because your professional relationship will rely on them understanding what you want and organising the appropriate care services to meet those needs.

Resolving family disputes

Placing a family member into care can be life changing. There are many factors, physical, social, psychological and financial; that may arise which families sometimes find too difficult to cope with by themselves. Every family member wants their opinion considered when it comes to making choices. Such situations can result in family conflicts.

Aged Care Navigator Service Confused or time poor? The Aged Care Navigator Service can help. Our experienced health professionals will help you understand your options, do the legwork and support you to access the right solutions. ACAT assessments, health services, accommodation options, social experiences, dementia advice or every day support. Let’s talk 1300 22 44 77 Visit achgroup.org.au

AgedCareGuide.com.au

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Placement consultants

There are specialist health professionals who offer independent, non‑judgmental service, which can explore the subtleties of each situation and offer caring support in addition to counselling and conflict resolution.

Feelings of guilt

The journey into aged care is often a challenging and emotional time. Not only for you, the person going into care, but also for family members, who have sometimes cared for their loved one for a long time. You may feel rejected and unloved or are scared to take the step of going into care and worry you’ll lose your independence. At the same time many family members feel guilty about not being able to look after their loved one anymore. They feel overwhelmed by the aged care system and can’t give the assistance that is required. Finding professional support may relieve you from negative beliefs and provide you with coping skills which can ease the difficult journey towards placing a loved one in care. Some placement consultants offer counselling as part of their services or may be able to refer you to a counsellor. You can find placement consultants in the products and services directory on page 157 or search on AgedCareGuide.com.au

Case management

The case management process uses a comprehensive approach to identify and implement health and social care services to optimise your health, quality of life and active participation in the community.

Moving a loved one to aged care? You don’t have to walk the path alone We’re here to guide you through the journey, while finding a home that is everything they need for this phase of their lives.

  

Independent aged care placement

 

Case management

Take the process off your hands



Combined 60 years industry experience

Advisory

Find the home that matches their needs

“Seniors Pathways’ knowledge, kindness and expertise got us through one of the hardest times we have ever had to face. Thanks to Cate and her team, our parents are the happiest they have been in years.” M. Munro

Call today for help and advice

08 8379 5006

113 Conyngham Street Frewville www seniorspathway.com.au

Placement consultants

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Case management may be short or long term, or episodic. It plans for both current situations and your long term needs. Case Managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs and goals. Health based case managers are usually a nurse, social worker or allied health professional. Community based case managers generally have skills from a range of disciplines such as social workers, behavioural science, allied health or nursing. The type of care will depend on your individual needs. Some may only require coordination of support services such as home care. If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services. However, If you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager. The service of a private case management is not Government subsidised in any way, so you will be charged for all services. Hourly rates vary between private case management organisations so always ask for a breakdown of costs before employing them.

AgedCareGuide.com.au

Private case management services are supplied by experienced, tertiary‑qualified case managers, to provide support services and coordination across a wide range of community and supportive health services. Waiting periods for private case management are generally reduced compared to some Government subsidised services. Examples of when private case management may be an option are if you are returning home from hospital or recovering from an illness. In some cases, such as if a person is cognitively impaired, the public trustee may assign a private case manager to organise their care.

Care planning

The aim of care planning is to provide appropriate and coordinated care that you have control over. Care plans are person-centred and prioritise the needs identified in the comprehensive assessment. The case manager implements the care plan and this may include identifying support services that other community care agencies will provide. Services include monitoring each individual to ensure the service provision is effective and financially accountable, to identify changes and make adjustments to the care plan if needed.

Placement consultants

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

We believe in making aged care easy for you. We specialise in providing: + Aged care placement — respite and permanent + Accommodation options + Home care — sourcing providers and support + Comprehensive aged care consulting

Carina Curtis | M 0433 897 083 consulting @ agedcareplanning.com.au Established in 2005

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Expert financial advice imperative

Financial advice

At a time when your main concern is the health and welfare of loved ones, you are faced with the complex financial issues of aged care.

The financial decisions surrounding aged care may be overwhelming, due to the different funding mechanisms that apply to nursing homes and ‘Extra Service’ facilities. These can be further complicated by the impact that a move to care has in terms of the pension paid by Centrelink and the fact that the family home is treated differently for pension purposes than for aged care purposes. Just getting a basic understanding of what forms you need to complete, when to complete them and where to send them, can be a difficult path to navigate. You then need to consider important issues such as how to pay for any accommodation payment, whether to sell the family home or rent it out, how to maximise or keep the pension, all at a time when your main concern is finding a suitable place for your loved one to receive the care they need. By understanding the rules and being able to apply them to individual circumstances, financial advisors are able to save their clients thousands of dollars.

How an expert can help

The best financial strategies and options will depend on your specific circumstances, objectives and situation.

Aged Care Financial Services Let us: • Demystify the complex nature of the Aged Care fee structure • Educate you on how entering care will affect your financial position • Communicate options to consider when entering into Aged Care

Let us ‘Tend’ to your Aged Care Planning

Call us today on (08) 8362 4555

service@tendfp.com.au

48 Fullarton Rd, Norwood SA 5067 Visit our website at

www.tendfp.com.au Kate Phillips and Tend Financial Planning Pty Ltd are Authorised Representatives of Consultum Financial Advisers Pty Ltd AFSL 230323

A specialist aged care financial advisor can cut through the vast amount of information available and make sure that all aspects of your financial situation are addressed – the family home, accommodation payments and care fees, cash flow and investment planning. A financial advisor can help you focus on the information and issues that are important to you and your specific financial situation. Keep in mind, not all financial advisors are experienced in dealing with the financial complexity of entering into aged care.

Important questions to ask

Some important questions you should ask before engaging the services of a financial advisor include:

Do they specialise in dealing with aged care financial issues? What experience do they have in aged care financial issues? Will they provide you with an outline of all your options? Will they provide their advice in ‘plain English’? Will their advice be in writing?

ill they deal with Department of Veterans’ Affairs or W Centerlink on your behalf? Is the service a once-off or an ongoing service?

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

What will it cost?

Generally financial advisors charge a fee to help you with strategies to fund your aged care journey. Fees will vary and it pays to contact a number of experts for a quote on their services so you can compare.

Financial counselling

If you’re experiencing financial difficulties and have little income, you may be able to receive free financial counselling services. Operating from community organisations, financial counsellors can provide independent and confidential information, support and advice on a range of areas including consumer credit law, bankruptcy and debt collection laws, industry hardship policies and Government concession frameworks. They can help you in your negotiations with financial institutions and creditors and may also be able to assist with your budgeting and referral needs. Find out more about financial counselling services in your State or Territory on financialcounsellingaustralia.org.au or call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor over the phone.

Disclaimer: The information in this book is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.

Aged care cost – What you ought to know

Did you know? – Approximately one-quarter of your retirement is expected to be ‘care years’ and nearly half of Australians take up an aged care bed within one month of being assessed as needing full time residential aged care. If your ability to live independently starts to decline and you need help with daily living activities such as cooking, cleaning, and personal care, you may need to move into residential care. The costs for residential care are divided into three categories:

■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

Cost of accommodation Daily care fees Extra services

The daily care fees can be up to $111,000 per year, but a large portion is paid by the Government. The contribution you would pay is between $19,071 and $47,159 depending on your financial means (as assessed by Services Australia).

Drew Potts T 1300 926 390 E drew@pdadvisors.com.au W www.pottsduhring.com.au

For most people, the biggest concern is how to pay the large amounts quoted for a room. These range from around $100,000 to $2 million but will commonly be between $400,000 - $600,000. These lump sum payments are called Refundable Accommodation Deposits – RADs. Seeking financial advice on what options you have for payment and funding strategies may help to minimise your stress. Let’s examine some of the facts around accommodation payments.

WMA-20120 Potts Duhring Ad 56x267mm v3.indd 26/08/2016 12:36 pm

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Fact 1 – This is not lost money

The first thing to know about RADs (paid since 1 July 2014) is that they are fully refundable when you leave care, unless you allow the service provider to deduct other fees to help with your cashflow.

Specialising in . . . AGED CARE FINANCIAL ADVICE

Repayment is also guaranteed by the Federal Government if paid to an approved provider. This is an important thing to check when you are selecting a care provider.

Fact 2 – You don’t have to pay the lump sum

Accommodation payments are quoted as a lump sum but are also converted to an equivalent Daily Accommodation Payment (DAP). The interest rate used for this conversion is 4.01% (for entry from 1 October 2021). For example, a RAD of $400,000 is converted to a DAP of $43.94 per day. If you accept a place in a residential service, you can choose whether to pay the full RAD, the full DAP, or any combination of the two.

As specialists, we have the knowledge, experience and professional skills to help you. It is our role to guide you through the overload of information and uncertainty, helping you to achieve the best outcomes for your family and loved ones. We can help you with the following: • best option for paying the entry fees • confirming affordability of care • best option for the family home • best option for your income & assets • maximising Government entitlements • minimising ongoing costs • maximising inheritance • finding your new home • completion of forms • negotiations • written financial advice • staying on track

Contact: Denise Kipling

(08) 8223 6880

denise@financialsuccesssa.com.au www.agedcarefinancialspecialist.com.au

. . . helping you to make the right decisions . . . Certified Financial Planner Aged Care Financial Specialist Accredited Aged Care Professional Providing Aged Care Specialist Advice since 2006. Member of Financial Planning Association FPA *Financial Success SA Pty Ltd ATF the Financial Success Trust 68 114 614 838 t/as Financial Success specialising in Aged Care Financial Advice is a Corporate Authorised Representative of NEO Financial Solutions Pty Ltd AFSL 385845 ABN 64 141 607 098.

You don’t need to make this choice until 28 days after moving into care and the service is not able to pressure you to choose any particular option.

Fact 3 – Even with less assets, it may be affordable

If you don’t have enough assets to pay the RAD the first step may be to see if you qualify for Government concessions as a lowmeans resident. If you don’t have enough assets, paying a part RAD and part DAP may help, but only if you have surplus cashflow to pay the DAP. One further strategy option is to pay as much of the RAD as you can afford and then instruct the service provider to take the DAP (on the unpaid amount) out of the RAD you have paid. This option leaves your income to meet daily care fees and living expenses but reduces the RAD refunded when you leave.

Fact 4 – There is no pressure to act quickly

Understand that each group you may be dealing with, be it the hospital, social worker, aged care facility or Services Australia (Centrelink / My Aged Care), has a desire to assist you, but they do not put all the pieces of your puzzle together. Do not feel pressured into signing documents, completing forms, or make decisions straight away. Seek advice first, as sometimes opportunities present themselves to improve your situation before you complete these forms.

Fact 5 – You should get professional advice

Identify an experienced and Accredited Aged Care Professional who can help you make the right decisions, outline the options available to you and the benefits and consequences of each decision you are considering.

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

They can support you during stressful and tumultuous times, like mediating any family discussions or help you create a clear aged care plan. Additionally, a financial advisor can review your financial situation and find what you can afford, develop strategies to improve your financial position, explain any Centrelink payments and aged care fee impacts, and review your estate plan to avoid any future issues. Disclaimer: The examples provided are illustrative only and contain information that is general in nature. It does not take into account the objectives, financial situation or needs of any particular person. You need to consider your financial situation and needs before making any decisions based on this information. Rates are current as at 1 October 2021.

The information for this article has been submitted by Dianne Chalk (CFP®), from Chalk Financial Planning, Accredited Aged Care Professionals (TM) Authorised Representative (No 247568) of 314 Financial Partnership Pty Ltd, AFS Licence No 501527.

Estate Planning

Estate planning is the process in which you discuss with a legal practitioner who you want to be in charge of your Will and what you want to happen with your estate, known as your assets, when you die. Effective estate planning ensures your assets are protected and distributed to the right people according to your wishes. A properly drafted, up‑to‑date Will is the only way that you can be sure your assets will be dealt with as you wish when you die.

Executors

In the Northern Territory, the executor of the Will must apply for a Grant of Probate through the Supreme Court for permission to take control of the estate. If there is no Will, the closest next of kin or relative can take the role as administrator of the estate, however, they need to apply to the Supreme Court to receive control of the estate. In South Australia, an executor of an estate will need to receive a Grant of Probate to administer the estate and handle the disposal of any assets. If you die without a valid Will, or your Will is invalid, your estate will be treated as an ‘intestate’ and your assets will be distributed among your surviving relatives.

A ‘living Will’

Most people know you should write a Will to make sure your loved ones are provided for when you die, but what happens if you are left unable to make decisions for yourself due to accident, illness or other circumstances? It is a popular misconception that a family member can step in at this time as they may lack the legal authority to do so. By creating an Enduring Power of Attorney and nominating a trusted friend, family member or organisation, you put in place an effective plan to enable someone of your choosing to step in on your behalf when you are unable to make your own decisions. Think of it as a ‘living Will’.

Estate planning

A well prepared and executed estate plan can not only save your estate unnecessary costs in the future but can also save your loved ones from unnecessary stress after your death.

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

An Enduring Powers of Attorney can only manage your assets and financial matters. They cannot make any decisions around medical treatment or lifestyle. If you wish for someone to make medical treatment or lifestyle decisions on your behalf, it is recommended you nominate some one in your Advance Care Directive. The best time to create an Enduring Power of Attorney is while you are healthy and still capable of managing your affairs.

Choosing your own attorney

If you lose the ability to make important decisions, whether they be medical, lifestyle, financial or legal, and you do not have an Enduring Power of Attorney or Advance Care Directive, there may be conflict over who should make these decisions on your behalf.

Family and carers may be uncertain about who can or should make decisions on your behalf. Looking after your affairs requires responsibility, experience and the ability to deal with such matters. Often a spouse or family friend is appointed.

Advocacy

Once an Enduring Power of Attorney has been executed, people or organisations nominated should be made aware of the document. People closely involved with your affairs should also be notified.

Each Australian State and Territory has separate Powers of Attorney legislation. For more information and necessary forms you should contact the Trustee or Advocate services in your State or Territory.

Supporting the rights of older people Most of the time aged care services work well and the people who use them are happy with the service they receive. However, sometimes a problem may arise, and you may need help to speak up and have the problem resolved. Many people feel uncomfortable raising a complaint or concern, but it is important to address your concerns early and not leave it to escalate. This can be particularly difficult if your complaint is about the care or services that you are dependent upon for meeting your most basic needs. Nevertheless, we live in a society where each and every one of us, regardless of our age, has rights as citizens and individuals.

Advocacy

If you feel unsure or unable to address your concerns with the service provider, you can ask an advocacy service to help you. An aged care advocate can assist you to take choice and control over your care services and work with you and your family on the best way to address your concerns with a provider. Their services are usually free and they can give you information, advise, and support you to express your concerns or even speak on your behalf. They will aim to achieve the best possible outcome for you.

AgedCareGuide.com.au

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

WE’RE ON A MISSION

TO ADVANCE THE RIGHTS, INTERESTS AND FUTURES OF AUSTRALIANS AS WE AGE.

Join us and have your say! Wi-Fi

Aged care reform

Income/cost of living

Ageism/ discrimination

Health

Housing/ homelessness

Mature age employment

Social connectivity

TODAY

MEMBER BENEFITS

for details

• Ambassador Card (valued at $199) • Gift card discounts

SPRING September-November 2019 $7.50 FREE for COTA Members

• ONECOTA quarterly magazine

For older Australians

• COTA Home Maintenance Services • Monthly competitions and prizes

COTA Strength Training goes NATIONAL! Challenging Ageism Don’t get caught out by scammers!

COTA National Policy Forum Review

It’s never too late to benefit from being more active

Ageism and Work

Australia's leading organisation of older Australians for more than 60 years

THE MORE MEMBERS, THE LOUDER OUR VOICE!

ADVOCATE

INFORM

INFLUENCE

cotamembership.org.au

DPS290921

1300 1400 50

100

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

An advocate can:

Help you understand your rights and responsibilities Listen to your concerns and discuss your options

Support you and give you confidence in addressing a concern

Raise a concern with the service provider or speak on your behalf

dvice is generally provided on consumer rights, human rights, aged A care rights and responsibilities, financial exploitation, substitute decision-making, and elder abuse prevention and response. Advocates can assist with negotiating changes to your care plan, ensuring the needs of people from culturally diverse backgrounds are met. They also deliver specialist community education, such as self-advocacy and how to meet the needs of people with dementia and special needs. There are free and independent advocacy services in every State and Territory that provide free telephone advice, community education and other assistance for older people.

Advocacy

The Older Persons Advocacy Network (OPAN) is a national network of nine State and Territory organisations that have been successfully delivering advocacy, information and education services to older people in metropolitan, regional, rural and remote Australia for over 25 years. The Australian Government funds OPAN to deliver the National Aged Care Advocacy Program across the country. If you receive Government funded home care or aged care services you can access free advocacy services through this program. Call 1800 700 600 to speak with an aged care advocate in your State or Territory or visit online at opan.com.au .

Elder abuse

There are heartbreaking stories of older people being mistreated by the people they trust and who are closest to them. Like the case of the 85 year old gentleman who appointed a distant relative as his Power of Attorney. He was neglected, unable to return to his own home, and large amounts of money was taken out of his bank account without his permission. Or the woman who became depressed and fearful because her addict son abused her verbally and psychologically, took her possessions, and isolated her socially. Elder abuse is defined as any act which causes harm to an older person and is carried out by someone they know and trust, such as a family member or friend. The abuse may be physical, social, financial, psychological, or sexual, and can include mistreatment and neglect. Elder abuse can happen to anyone. A report from the World Health Organisation (WHO) suggests that the number of people experiencing elder abuse could be as high as one in ten. As our population ages, the number of people affected by elder abuse is also expected to rise. Contact the National Aged Care Advocacy Line on 1800 700 600 for more information or find an aged care advocate in your State or Territory online at opan.com.au .

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

101

Carer support There are over 2.5 million unpaid carers across Australia. The caring role is a valuable and rewarding job but also a tough one, often balancing work, family and friends while making sure your loved one is well looked after. With more older Australians looking to stay at home longer, more family and friends of older people are finding themselves in a carer role than ever before. Being a carer can have a huge impact on your life, and physical and mental wellbeing – as well as being isolating at times. There are some great support options available to assist you with practical and emotional support and you may be eligible for financial support from the Australian Government. Community run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups may be organised around caring for someone with a particular need (such as Parkinson’s or dementia). Support groups are an opportunity for you to connect with other carers who are or have experienced situations similar to yours, and a place to share experiences and advice. Carer support groups are completely confidential and can also help you to: Discover new information

Get along to education or training workshops Participate and get involved in activities Head along to relaxing outings

Support lines

There are also a number of support lines and websites to assist carers just like you in looking after older people. Some helpful support services include:

arer Gateway – 1800 422 737 – phone and online resource to help C you find local support services, gives advice on a range of topics such as health and wellbeing, financial and legal considerations, and can connect you with other carers ational Dementia Helpline – 1800 100 500 – provides information N and support about dementia, connect you to support services in your area as well as provide emotional support to help manage the impact of dementia arers Australia – 1800 242 636 – runs support programs including C short term counselling for carers with qualified counsellors elationships Australia – 1300 364 277 – offers a range of services R such as counselling and mediation, by phone, online and face-to-face

Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling

To find out more about financial support for carers, contact Services Australia online on servicesaustralia.gov.au or call 13 27 17.

Carer support

Support groups and counselling services

102

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Memory change – is it dementia? Are you concerned about lapses in memory or other changes in your thinking or behaviour, or in someone close to you? Changes like these can have a number of possible causes, including stress, depression, pain, chronic illness or medications. See your doctor if you, or someone close to you, are experiencing these kinds of difficulties. Receiving a diagnosis is important because the underlying cause may be treatable. However, major changes in memory are not normal at any age and should be taken seriously.

Dementia support

What is dementia?

Dementia is a general term to describe problems that involve progressive changes in memory, thinking, behaviour, and the ability to perform regular daily activities. There are more than 100 different types of dementia. The most common types are:

Alzheimer’s – which attacks the brain resulting in impaired memory, thinking and behaviour

Vascular dementia – caused by poor blood flow to the brain, depriving brain cells of nutrients and oxygen needed to function normally

Parkinson’s related dementia – a chronic, progressive neurological condition, which in later stages can affect cognitive functioning

Frontotemporal dementia – a disorder causing damage to brain cells in the frontal and temporal lobes, resulting in decline in social skills and emotional apathy. Behaviour and personality changes often occur before memory loss and speech problems

The early signs of dementia may include: memory loss – particularly recent memories or experiences, confusion with time or place, changes in mood and personality, difficulty with planning or problem solving, and difficulty in completing familiar tasks. Dementia can happen to anybody but is much more common after the age of 65. Dementia is not a normal part of ageing.

Dementia and aged care

For people with dementia, their memory loss affects their adjustment to new places and persons. The move to residential care should be considered before a crisis forces a more urgent response. Good care depends on how well the care facility responds to the residents’ individual needs, including their physical, social and mental wellbeing.

Where can I get help?

Support is vital for the person with dementia, as well as family members. Although the effects of dementia cannot yet be stopped or reversed, an early diagnosis gives families a chance to access services and plan for the future.

103

104

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

There are a number of organisations that offer support, information, education and counselling to people affected by dementia. The National Dementia Helpline offers advice and counselling on 1800 100 500 or dementia.org.au, or read on for information about how the Dementia Behaviour Management Advisory Service (DBMAS) can help.

Changed behaviours

Behavioural change can occur for people with dementia, with many people experiencing changes to mood, thought, language, daily function or movement. The individual’s response to a particular circumstance or situation may alter or reduce as the dementia progresses.

Dementia support

Changed behaviour as a response to a person’s dementia may reduce quality of life for the person living with dementia and can contribute to carer or care worker stress. It is important to take steps to support the person living with dementia and the people that provide care to them. Dementia Behaviour Management Advisory Service (DBMAS) can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. Changed behaviours may include: Anxiety

Eating difficulties

Depressed mood

Repeated calling out

Hallucinations

Repetitive questioning

Restlessness

Wandering

Aggression

Hoarding

Sleep disturbance

Resistive to care

Inappropriate toileting

Unwanted sexualised behaviour

Specialised support

Dementia Behaviour Management Advisory Services (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family and health and aged care professionals to better understand and respond to individual changes in behaviour and emotions. The service can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. It offers specialised support, assessment, intervention and advice to assist carers and care workers of people with dementia where behaviours may impact on their care. DBMAS has a multi-disciplinary team of experienced health care professionals such as registered nurses, social workers, clinical psychologists, geriatricians, speech pathologists, and dietitians. DBMAS is committed to providing culturally sensitive and effective communication. If you require an interpreter service, you can call the Translating and Interpreting Service on 13 14 50 and ask them to contact the DBMAS service. For more information, contact DBMAS on 1800 699 799 or visit dementia.com.au .

02-ACG-SA-Editorial-2022-B.indd 104

4/3/22 2:30 pm

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

AgedCareGuide.com.au

105

End of life care Whether you live in your own home or in a residential aged care home, when the end of life approaches you may require additional support. The primary goal of palliative care is to provide supportive care and improve the patient’s quality of life by addressing any painful or distressing symptoms. Palliative care is divided into three subgroups: 1. P rimary care – For people who only require services from their primary health care professional(s).

3. Complex care – This group requires care from specialist practitioners. Patients are commonly referred to specialist palliative care services where they will receive the required care. There are a number of different services that can offer extra support both at home or in a nursing home setting.

Services to help at home

Services that may help you to stay in the comfort of your own home can include: a qualified nurse to dress a wound or provide continence advice; household jobs like cleaning, clothes washing and ironing; elp with bathing or showering, dressing, hair care and going to h the toilet; eals and other food services – assistance with preparing and m eating meals, or help for those with special diets; and helping to travel to shopping centres or appointments.

Palliative care in a nursing home

For palliative care in a residential aged care setting, the Government has developed a series of guidelines, which provides support and guidance to residential aged care facilities in providing palliative care. The Guidelines for a Palliative Approach in Residential Aged Care outline three forms of palliative care in residential aged care, which include: palliative approach – Aims to improve the quality of life A for residents with a life limiting illness. This can be done by reducing their suffering through early identification, assessment and treatment of pain, and handling their physical, cultural, psychological, social and spiritual needs. The underlying philosophy is a positive and open attitude towards death and dying. pecialised palliative service provision – Involves referral to a S specialised palliative team or health care practitioner.

End of life care

2. I ntermediate care – Advice is provided by specialist palliative care services but care is still given by health care professional(s).

106

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

End of life care

nd of life (terminal) care – This form of palliative care is appropriate E when the resident is in the final days or weeks of life and care decisions may need to be reviewed more frequently.

Residents with dementia

Palliative care for residents living with dementia often requires a different approach than palliative care for people with a terminal condition, as the process can take place over a longer period of time. Declining cognition can mean that a dying person with dementia is unlikely to have the capacity to make decisions or communicate their wishes regarding care. This may mean that any such decisions must be made much earlier in the course of dementia than for other illnesses, or alternatively, must be made by proxies on behalf of the dying person.

Family and friends

Providing end of life care can be particularly intense for family and friend carers. While managing their own grief and the grief of others, carers will be providing high level physical and emotional support that a patient needs at the end of life. Palliative care not only supports patients, but also their friends and families. For more information about palliative care services, talk to your GP or contact your community health centre.

Bethsalem Care

Located at Happy Valley, Bethsalem Care has an enviable reputation throughout Adelaide for high quality, individually focussed care. We are fully accredited with accommodation for 90 residents in spacious single rooms all with their own ensuite. Each of the four resident areas have a dining room and comfortable adjacent lounge area opening out into the enclosed courtyards and beautiful gardens. There is a secure and well staffed dementia specific area, adjoining rooms for couples (when available) and an abundance of natural light.

A centrally located café provides the focus for social interaction between staff, residents and families and provides a relaxing location to enjoy a coffee or meal with your loved one in a vibrant and welcoming atmosphere. Bethsalem means ‘A House of Peace’ and this is evident from the moment you walk from the award winning gardens into the welcoming foyer and throughout the home where our caring staff are committed to providing the highest quality personalised care in a secure and homely environment. As a place ‘where life matters’, Bethsalem Care takes the time to identify the individual choices of each resident and provides care specifically tailored to meet your needs. This gives families and friends confidence and peace of mind that their loved ones are being cared for

with compassion whilst encouraging residents to take part in independent and meaningful social activity. Contact us to arrange a tour of our highly regarded, secure and affordable facility.

Bethsalem Care 10 Education Road Happy Valley SA 5159 Phone: (08) 8321 0300 E: admissions@bethsalemcare.com.au www.bethsalemcare.com.au

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Aged Care Guide

Abbreviations......................................................................................................................................................................................................................................................................... 108 Definition Of Often Used Terms.............................................................................................................................................................................................................. 109 Council/Local Government Area (LGA) Reference Index. ........................................................................................................................... 110 South Australia................................................................................................................................................................................................................................................................................ 110 Northern Territory. ...................................................................................................................................................................................................................................................................... 110 Suburb & Town Reference Index.......................................................................................................................................................................................... 110 –111 South Australia. ............................................................................................................................................................................................................................................................. 110 –111 Northern Territory. ...................................................................................................................................................................................................................................................................... 111 Council District (LGA) Maps............................................................................................................................................................................................................ 112, 148 South Australia. .............................................................................................................................................................................................................................................................................. 112 Northern Territory. ...................................................................................................................................................................................................................................................................... 148 Residential Table – How To Read & Icon Definitions......................................................................................................................... 113, 147

Explanation of how to use the Residential tables and icons representing different services South Australia. .............................................................................................................................................................................................................................................................................. 113 Northern Territory. ...................................................................................................................................................................................................................................................................... 147

Aged Care Homes (Residential Care Listings).................................................................................................................................. 113 –128, 147, 149 Residential aged care facilities and their features, listed by Councils (LGAs) and then Suburbs Greater Adelaide Metropolitan.................................................................................................................................................................................................................... 113 –123 Regional South Australia..................................................................................................................................................................................................................................... 124 –128 Northern Territory. ...................................................................................................................................................................................................................................................... 147, 149 Extra Services Aged Care Homes (Advertisers Only)........................................................................................................................................................ 129 South Australia. .............................................................................................................................................................................................................................................................................. 129 Retirement Accommodation (Advertisers Only)....................................................................................................................................129 –132, 153

List of organisations detailing their retirement sites and services South Australia. ............................................................................................................................................................................................................................................................. 129 –132 Northern Territory. ...................................................................................................................................................................................................................................................................... 153

Home Care Packages. ............................................................................................................................................................................................. 133 –139, 150 –152

List of Approved Home Care Package providers delivering services in metropolitan and country areas South Australia HCP Council District (LGA) Maps. .................................................................................................................................................................................... 134 Northern Territory HCP Council District (LGA) Maps............................................................................................................................................................................. 148 Metro and Regional council regions......................................................................................................................................................................................................... 133, 150 How to read the HCP table.................................................................................................................................................................................................................135, 138, 150 Greater Adelaide Metropolitan.................................................................................................................................................................................................................... 135 –137 Regional South Australia..................................................................................................................................................................................................................................... 138 –139 Northern Territory. ..................................................................................................................................................................................................................................................... 150 –152

Culturally Appropriate Services........................................................................................................................................................... 140 –141, 153 –154

List of culturally appropriate services referenced by their cultural group South Australia Aged Care Homes. ........................................................................................................................................................................................................................... 140 Northern Territory Aged Care Homes.................................................................................................................................................................................................................... 153 South Australia Home Care Packages................................................................................................................................................................................................... 140 –141 Northern Territory Home Care Packages........................................................................................................................................................................................... 153 –154

In Home Care Services.......................................................................................................................................................................................... 142 –144, 154 –155

List of organisations that provide assistance with daily living activities for clients in their home South Australian........................................................................................................................................................................................................................................................... 142 –144 Northern Territory. ..................................................................................................................................................................................................................................................... 154 –155

Centre Based Care..........................................................................................................................................................................................................................145 –146, 156

List of respite, services and activities for social/recreational support in a ‘centre setting’ South Australia. ............................................................................................................................................................................................................................................................. 145 –146 Northern Territory. ...................................................................................................................................................................................................................................................................... 156

Day Therapy Centres.................................................................................................................................................................................................................................. 146, 156

List of allied health/therapy services for physical or psychological support in a ‘centre setting’ South Australia. .............................................................................................................................................................................................................................................................................. 146 Northern Territory. ...................................................................................................................................................................................................................................................................... 156

Products & Services (Advertisers Only).................................................................................................................................................................................................... 157 List of organisations that provide aged care related services & products for consumers and industry users

Organisation & Business Index (Advertisers Only).............................................................................................................................................. 158 –159 List of organisations advertising in this guide with contact details and the products/services they provide

Aged Care Assessment Team Regions......................................................................................................................................................................................... 159 Details of Aged Care Assessment Teams (ACAT) including the Local Government Areas they service

Index....................................................................................................................................................................................................................................................................................................... 160 DISCLAIMER: The information listed in the following pages were compiled by DPS Publishing using a range of sources including Government departments, Aged Care Assessment Team, Aged Care Providers, publicly available information, the DPS Publishing database and checked via telephone and online questionnaires. You can visit AgedCareGuide.com.au for the most up to date details. For further information contact the individual provider. The information contained in the Location and Information Guide should be used as a guide only.. DPS Publishing takes no responsibility for the accuracy of the information contained within the Aged Care Guide.

107

Directories, Lists and Reference Indexes

Aged Care Guide

108

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Abbreviations AC.............................................................................. Aged Care ACAT................................Aged Care Assessment Team ACHA........................Assistance with Care & Housing for the Aged ACL............................................................ Aged Care Living ACS.................................................... Aged Care Service(s) Apts.....................................................................Apartments Assoc.................................................................... Association ATSI......................... Aboriginal, Torres Strait Islander Aust........................................................................ Australian CALD............... Culturally and Linguistically Diverse CBC..........................................................Centre Based Care CC............................................................... Community Care Com’ty................................................................ Community Coop.................................................................... Cooperative CS................................................... Community Service(s) Ctr..................................................................................... Centre DAP.......................... Daily Accommodation Payment Dis.............................................................................. Disability

Dist................................................................................. District DTC.......................................................Day Therapy Centre DVA........................... Department of Veterans’ Affairs Estn................................................................................Eastern Fmr................................................................................. Former Gtr................................................................................... Greater H/Care or HC..................................................... Home Care HCP...............................................Home Care Package(s) Hlth................................................................................. Health Hosp............................................................................Hospital HS............................................................. Health Service(s) Hse................................................................................... House IBC............................................................Inside Back Cover IFC............................................................Inside Front Cover ILU...................................... Independent Living Unit(s) Indep................................................................ Independent LGBTIQ................Lesbian Gay Bisexual Transgender Intersex Questioning

Lwr....................................................................................Lower Melb......................................................................Melbourne Metro............................................................... Metropolitan N/Home....................................................... Nursing Home N/hood...................................................... Neighbourhood NESB.................. Non English Speaking Background NH................................................................... Nursing Home Nth.................................................................................... North Nthn.......................................................................... Northern NW........................................................................ North West OBC...................................................... Outside Back Cover PAG........................................ Planned Activity Group(s) Prog...................................................................... Program(s) RAC................................................. Residential Aged Care RAD...............Refundable Accommodation Deposit Reg..............................................................................Regional Res......................................................................... Residential Ret/Retire.......................................................... Retirement

RV.......................................................... Retirement Village SE.............................................................................South East Serv.......................................................................... Service(s) SL.............................................................. Supported Living Soc..................................................................................... Social SRS...............................Supported Residential Service SSG.............................................Social Support Group(s) Sth..................................................................................... South Sthn...........................................................................Southern STRC.................................. Short Term Restorative Care Supp............................................................................ Support SW.............................................................. South West(ern) TCP....................................... Transition Care Program(s) Trans......................................................................... Transport VHC................................................... Veterans’ Home Care VMCH................................. Villa Maria Catholic Homes Wstn............................................................................Western

Empowering You To Make Informed Choices

“The Right Information At The Right Time!”

Tell Your Story

ALITY PSEst.QU1999

Publications Easy to read information about navigating your care journey, plus a provider directory for your area.

Websites

Compare Your Options

Stay informed on aged care and disability support, including provider listings and information guides.

Save time online by comparing up to five care and support options in one easy to use process.

Read and leave reviews for online facilities and service providers you’ve used.

www.agedcareguide.com.au www.disabilitysupportguide.com.au

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Definition of terms

24 Hour On Site Supervision – A person(s) who is/are employed to live in or in close vicinity of a retirement village and will respond to requests for assistance when regular staff are off duty. Aged Care Assessment Team (ACAT) – Assess and approve older people for Australian Government subsidised aged care services. Aged Care On Site – The retirement village has an aged care facility at the same location. ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers. Booked Respite Beds – Taking a break from your role as carer,. it’s advisable to book a respite bed in advance. Prior assessment by an Aged Care Assessment Team required. CALD – Services offered to Culturally and Linguistically Diverse older aged people and their carers. Care Community (CC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through Government funded Home Care Packages, as a genuine alternative to a nursing home. Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met. Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services. Centre Based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers. CHSP Funded – An in home or centre based care service . funded by the Commonwealth Home Support Programme Government initiative. Communal facilities – Shared facilities for residents such as community hall, swimming pool or bowling green Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All home care packages are delivered on a CDC basis. Daily Accommodation Payment (DAP) – This is a daily payment to a Government funded aged care facility, paid periodically for example monthly. This is not a refundable payment. Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting’, provided to aged/frail clients and their carers. Includes clients with dementia and disabilities. Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers. Domestic Assistance – Help washing of clothes, dishes, floors, wet areas, ironing, minor meal preparation, vacuuming, changing bed linen, dusting, cleaning living areas. Donor Funded – The purchase price, or entry contribution, of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation. Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food and services for an additional charge. Home Maintenance/Gardening – Assistance with replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs and gutter cleaning. May include window cleaning. Independent Living Unit (ILU) – Sometimes referred to as a villa or apartment and located in a retirement village. LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents.

Aged Care Guide

109

Meals &/or Shopping – Delivery of daily cooked or frozen ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. . (CBC – meals or light refreshments provided at the centres). Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication. Multi Purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services. NESB – Services offered to Non English Speaking Background older aged people and their carers. Nursing &/or Palliative Care – Registered or Enrolled Nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care. Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toiletting. . (CBC – personal care offered while client is at the centre.) Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home. RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation. Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a Government funded aged care facility and refunded, minus agreed deductions, when leaving the facility. Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services. Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village. Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in a retirement village, or purchase on a freehold basis. Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility. Retirement Living (RL) – The site has retirement living accommodation. Secure Dementia Unit – Secure specialised ward, wing or unit for people with dementia and/or challenging behaviours. Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates etc. Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry, and personal care. Services may be provided on a fee for service basis. Single Bedrooms with Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home. Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs. Social &/or Recreational Support – The client participates in social or recreational activities either in their home or at a community, day or recreational centre. Supported Residential Facilities (SRF) – Privately run aged care facility that provides similar accommodation and care to that of a Government funded facility but without the funding support. Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee for service basis without Government funding. Transport – Organising or providing transport services such . as bus, taxi, private car etc. (CBC – transport to and from . the centre).

Aged Care Guide

110

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Council (LGA) Reference Index

The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and home care packages in that Local Government Area (commonly referred to as a Council District).

SA Council District Adelaide Adelaide Hills Adelaide Plains Alexandrina APY Lands Barossa Barunga West Berri Barmera Burnside Campbelltown Ceduna Charles Sturt Clare & Gilbert Valleys Cleve Coober Pedy Copper Coast Elliston Flinders Ranges Franklin Harbour Gawler Goyder Grant Holdfast Bay Kangaroo Island Karoonda East Murray Kimba Kingston Light

Page Reference Residential Home Care

114 114

135-137 135-137 135-137 114 135-137 124 138-139 114 135-137 124 138-139 124 138-139 114-115 135-137 115 135-137 124 138-139 115-116 135-137 124 138-139 124 138-139 124 138-139 124 138-139 124 138-139 125 138-139 125 138-139 116 135-137 125 138-139 125 138-139 116-117 135-137 117 135-137 125 138-139 125 138-139 125 138-139 117 135-137

SA Council District Lower Eyre Peninsula Loxton Waikerie Marion Mid Murray Mitcham Mount Barker Mount Gambier Mount Remarkable Murray Bridge Naracoorte Lucindale Northern Area Norwood Payneham St Peters Onkaparinga Orroroo Carrieton Peterborough Playford Port Adelaide Enfield Port Augusta Port Lincoln Port Pirie Prospect Renmark Paringa Robe Roxby Downs Salisbury Southern Mallee Streaky Bay

Page Reference Residential Home Care

125 125 117 125 117-118 118 126 126 126 126 126

138-139 138-139 135-137 138-139 135-137 135-137 138-139 138-139 138-139 138-139 138-139

118-119 135-137 119-120 126 126 120 120-121 126 126 127 121 127

135-137 138-139 138-139 135-137 135-137 138-139 138-139 138-139 135-137 138-139 138-139 138-139 121-122 135-137 127 138-139 127 138-139

SA Council District

Page Reference Residential Home Care

Tatiara Tea Tree Gully The Coorong Tumby Bay Unley Victor Harbor Wakefield Walkerville Wattle Range West Torrens Whyalla Wudinna Yalata Yankalilla Yorke Peninsula

NT Council District

127 122 127 127 122-123 123 128 123 128 123 128 128 123 128

138-139 135-137 138-139 138-139 135-137 135-137 138-139 135-137 138-139 135-137 138-139 138-139 138-139 135-137 138-139

Page Reference Residential Home Care

Alice Springs Barkly Darwin East Arnhem Katherine Macdonnell Palmerston Roper Gulf Tiwi Islands West Arnhem West Daly

149 149 149 149 149 149 149 149 149 149 149

151-152 151-152 151-152 151-152 151-152 151-152 151-152 151-152 151-152 151-152 151-152

Suburb & Town Reference Index

A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a Suburb/Town is not listed please refer to the next closest suburb.

SA Suburb / Town Aberfoyle Park Aldgate Aldinga Beach Angle Park Ardrossan Balaklava Barmera Belair Bellevue Heights Berri

Page 119 114 119 120 128 128 124 117 117 124

SA Suburb / Town Booleroo Centre Bordertown Brompton Burra Burton Campbelltown Ceduna Cheltenham Christie Downs Christies Beach

Page 126 127 115 125 121 115 124 115 119 119

SA Suburb / Town Clare Cleve Coober Pedy Cowandilla Cowell Craigmore Croydon Park Crystal Brook Cummins Davoren Park

Page 124 124 124 123 125 120 120 127 125 120

SA Suburb / Town Daw Park Elizabeth East Elizabeth Park Elizabeth Vale Elliston Encounter Bay Enfield Eudunda Evanston Park Everard Park

Page 117 120 120 120 , 121 124 123 120 125 116 122

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

SA Suburb / Town Felixstow Findon Fitzroy Flagstaff Hill Freeling Fulham Fullarton Gawler Gawler East Gilles Plains Glen Osmond Glenelg Glenelg South Glengowrie Glynde Golden Grove Goolwa Grange Gumeracha Hackham Hahndorf Hamley Bridge Happy Valley Hawker Heathfield Hendon Hindmarsh Hope Valley Hove Huntfield Heights Ingle Farm Jamestown Joslin Kadina Kapunda Karoonda Keith Kensington Gardens Kilburn Kimba Kingscote

Page 118 115 121 119 117 123 122 116 116 120, 122 114 116 116 117 118 122 114 115 114 119 118 128 119 125 114 115 116 122 116 119 121 126 118 124 117 125 127 114 120 125 117

SA Suburb / Town Kingston SE Kingswood Klemzig Lameroo Largs Bay Largs North Laura Leabrook Lightsview Linden Park Lobethal Lockleys Loxton Magill Maitland Malvern Mannum Marion Marleston Mawson Lakes McCracken McLaren Vale Meningie Millicent Minlaton Moonta Morphett Vale Morphettville Mount Barker Mount Gambier Mount Pleasant Murray Bridge Myrtle Bank Naracoorte North Adelaide North Brighton North Plympton Norwood Nuriootpa Oakden Oaklands Park

Page 125 117 120 127 120 120 126 114 120 115 114 123 125 115 128 122 125 117 123 121 123 119 127 128 128 124 119 117 118 126 114 126 122 126 114 116 123 119 114 121 117

SA Suburb / Town Orroroo Para Hills West Paradise Parafield Gardens Parkside Payneham South Pennington Penola Peterborough Pinnaroo Port Augusta Port Broughton Port Elliot Port Lincoln Port Noarlunga Port Pirie Prospect Pukatja Quorn Regency Park Renmark Reynella Ridgehaven Riverton Rosewater Salisbury Salisbury East Salisbury North Salisbury South Seaford Seaton Semaphore Semaphore Park Smithfield Snowtown Somerton Park South Brighton St Agnes St Peters Strathalbyn Streaky Bay

Page 126 121 115 121 123 119 116 128 126 127 126 124 114 126 119 127 121 124 125 121 127 119 122 124 121 121 122 122 122 119 116 121 116 120 128 117 117 122 119 114 127

SA Suburb / Town Tailem Bend Tanunda Thevenard Toorak Gardens Trott Park Tumby Bay Uraidla Valley View Victor Harbor Waikerie Walkerville Walkley Heights Wallaroo Wayville West Beach West Lakes Westbourne Park Whyalla Whyalla Stuart Williamstown Woodcroft Woodside Woodville Wudinna Yahl Yankalilla

NT Suburb / Town Alice Springs Angurugu Borroloola Coconut Grove Fannie Bay Farrar Kaltukatjara Katherine Maningrida Mutitjulu Tennant Creek Tiwi Wadeye Wurrumiyanga

111

Page 127 114 124 115 117 127 114 121, 122 123 125 123 122 124 123 116, 123 116 118 128 128 114 120 114 116 128 125 123 Page 149 149 149 149 149 149 149 149 149 149 149 149 149 149

OUTBACK AREAS COMMUNITY OUTBACK AREAS COMMUNITY OUTBACK AREAS COMMUNITY DEVELOPMENT TRUST DEVELOPMENT TRUST DEVELOPMENT TRUST

Aged Care Guide

112 NGU PITJANTJATJARA

COOBER PEDY

South Australia Region Map

ROXBY DOWNS

ROXBY COMMUNITY DOWNS

OUTBACK AREAS DEVELOPMENT TRUST

Nepabunna

ROXBY DOWNS

These maps provide you with a geographical reference to the Council (LGA) areas in South Australia. APY LANDS

COOBER PEDY CEDUNA

CEDUNA

INGA TJARUTJA

YALATA

ROXBY DOWNS

FLINDERS RANGES

MOUNT REMARKABLE CEDUNA

STREAKY BAY

Nepabunna FLINDERS RANGES

MOUNT ORROROO REMARKABLE CARRIETON

PORT AUGUSTA

PORT STREAKY BAY OUTBACK AREAS COMMUNITY AUGUSTA DEVELOPMENT TRUST

FLINDERS ORROROO RANGES MOUNT CARRIETON REMARKABLE

PORT PETERBOROUGH AUGUSTA

PETERBOROUGH

WUDINNA WHYALLA

WHYALLA FLINDERS WUDINNA WHYALLA NORTHERN NORTHERN KIMBA RANGES KIMBA NORTHERN MOUNT PORT AREAS PORT AREAS KIMBA CEDUNA ORROROO PORT AREAS PIRIE Nepabunna REMARKABLE PIRIE FRANKLINGOYDER FRANKLIN GOYDER CARRIETON PIRIE FRANKLIN GO HARBOUR BARUNGA HARBOUR ELLISTON BARUNGA ELLISTON HARBOUR BARUNGA CLEVE CLEVE ROXBY ELLISTON BERRI BERRI WEST WEST STREAKY BAY CLEVE PORT DOWNS BARMER BARMERAWEST AUGUSTA WAKEFIELD CLARE & & WAKEFIELD CLARE COPPER COPPER PETERBOROUGH WAKEFIELD CLARE GILBERT GILBERT COPPER RENMARK TUMBY COAST TUMBY COAST GILBER VALLEYS VALLEYS WUDINNA WHYALLA TUMBY COAST YORKE YORKE LOWER EYRE PARINGA BAY LOWER EYRE BAY VALLEY YORKE LOWER NORTHERN EYRE BAY PENINSULA PENINSULA PENINSULA PENINSULA KIMBA MID PENINSULA MID PENINSULA PORT AREAS GERARD GERARD MURRAY PIRIE FRANKLIN GOYDER LOXTONMURRAY LO HARBOUR BARUNGA ELLISTON WAIKERIE WAI PORT CLEVEPORT BERRI WEST PORT FLINDERS LINCOLN LINCOLN KAROONDA KAROONDA BARMERA LINCOLN RANGES EAST MURRAY EAST MURRAY CLARE & WAKEFIELD MOUNT COPPER CEDUNA ORROROO GILBERT REMARKABLE MURRAY MURRAY TUMBY COAST CARRIETON RENMARK VALLEYS MURRAY BRIDGE BRIDGE YORKE LOWER EYRE BAY SOUTHERN PARINGA SOUT BRIDGE PENINSULA PENINSULA MALLEE MAL STREAKY BAY PORT MID GERARD AUGUSTA MURRAY LOXTON PETERBOROUGH THE COORONG WAIKERIE THE COORONG PORT WUDINNA WHYALLA LINCOLN KAROONDA NORTHERN KIMBA EAST MURRAY TATIARA PORT AREAS TATIAR PIRIE FRANKLIN MURRAY GOYDER HARBOUR BRIDGE ELLISTON KINGSTON BARUNGA SOUTHERN KINGSTON CLEVE BERRI WEST MALLEE GAWLER BARMERA WAKEFIELD CLARE & GAWLER COPPER NARACOORTE GILBERT NARACO THE COORONG R TUMBY COAST LUCINDALE VALLEYS LUCIND YORKE LOWER EYRE P BAY PLAYFORD ROBE ROBE PENINSULA PENINSULA MID TATIARA WATTLE RANGE GERARD WATTLE R MURRAY LOXTON WAIKERIE KINGSTON PORT MOUNT LINCOLN GAMBIER GRANT KAROONDA G EAST MURRAY NARACOORTE SALISBURY MURRAY LUCINDALE BRIDGE LIGHT TEA TREE ADELAIDE SOUTHERN LIGHT ROBE ADELAIDE TEA TREE GULLY MALLEE LIGHT PLAINS ADELAIDE PLAINS GULLY WATTLE RANGE PLAINS WUDINNA

Adelaide Detail Inset GAWLER

PLAYFORD

Adelaide Inset

GAWLER

SALISBURY

TEA TREE GULLY PORT ADELAIDE

ENFIELD

CAMPBELLTOWN

BAROSSA

T PLAYFORD MITCHAM CAMPBELLTOWN HOLDFAST

PROSPECT See Adelaide

Detail Inset

ADELAIDE WALKERVILLE PLAINS NORWOOD PAYNEHAM ST PETERS

MITCHAM

PROSPECT BAY

MARION WALKERVILLE DE MARION NORWOOD PAYNEHAM ST PETERS SALISBURY TEA TREE GULLY

See Adelaide Detail Inset

PROSPECT

EST KANGAROO ISLAND BURNSIDE RENS UNLEY

MITCHAM

ONKAPARINGA

ADELAIDE MOUNT PLAINS BARKER

KINGSTON

ADELAIDE HILLS NARACOORTE LUCINDALE ROBE MOUNT WATTLE RANGE BARKER

ONKAPARINGA GRANT

ALEXANDRINA

LIGHT

VICTOR HARBOR

YANKALILLA

VICTOR HARBOR YANKALILLA BAROSSA

ALEXANDRINA See Adelaide

Detail Inset

WALKERVILLE

KANGAROO ISLAND NORWOOD PAYNEHAM ST PETERS

See Adelaide Detail Inset

MOUNT BARKER

ADELAIDE HILLS ALEXANDRINA VICTOR HARBOR ONKAPARINGA YANKALILLA

GRANT

ADELAIDE HILLS

BAROSSA MOUNT BARKER

ONKAPARINGA

CAMPBELLTOWN

LAIDE

See Adelaide Detail Inset

LIGHT ADELAIDE HILLS

THE COORONG MOUNT GAMBIER BAROSSA TATIARA

BAROSSA

CAMPBELLTOWN

ADELAIDE PROSPECT CHARLES PROSPECT ADELAIDE STURT WALKERVILLE TEA TREE WALKERVILLE SIDEWEST BURNSIDEWEST GULLY TORRENS NORWOOD UNLEY PAYNEHAM BURNSIDE NORWOOD PAYNEHAM GAWLER TORRENS UNLEY ST PETERS ST PETERS

VICTOR KANGAROO ISLANDHARBOR YANKALILLA

ADELAIDE HILLS Spa al Systems Team - March 2008 DITRDLG_08_04

MOUNT BARKER

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

ONKAPARINGA KANGAROO ISLAND ALEXANDRINA

Spa al Systems Team - March 2008

Spa al Syst

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

How to read the residential tables

If you also use

www.AgedCareGuide.com.au

then this number is the unique identifier

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran a sitio lliative n Care Ca Cult ura re Bed lly S s Ret irem pecific ent Livi ng O nsit e

113

Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name

Notes

PHONE (08)

ABC Council

DPS Advertisement Web Page Reference ID

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

123 Sample Rd

P 91 50

1234 5678

C D TF

61 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H

Booked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Culturally Specific

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Culturally Specific — Care services catering to the needs of those from non-English speaking or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia. Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Retirement Living Onsite — Retirement living services/village . co-located on the same geographic site as the aged care facility.

Residential aged care

South Australian aged care homes

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs ADELAIDE to BURNSIDE PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

114

Notes

1st time user?. See page 113

DPS Advertisement Web Page Reference ID

ADELAIDE Council North Adelaide 5006 49 Buxton St

8224 7777

155 151

4 Gibb Rd

8370 9311

30 30

Country Health Connect Glenview Homes 2 Albert St

8209 9290

Country Health Connect Gumeracha Hosp 6 Albert St

8209 9200

25 25 17 3

177 Longwood Rd

8339 4815

8 Woodside Rd

8389 6212

36 36

1144 Greenhill Rd

8404 8200

25 25

8389 7566

105 95

8159 3530 1800 852 772

60 60 81 81

8373 9113

92 86

8536 5220

80 50

8536 3422

Helping Hand North Adelaide

WC D TF

ADELAIDE HILLS Council

45 15070

Aldgate 5154 Estia Health Aldgate

Gumeracha 5233

OBC 14936

15125

Heathfield 5153 Hillside Aged Care

Lobethal 5241 Restvale

Uraidla 5142 Clayton Church Homes Summerhill

ALEXANDRINA Council

TF b

IFC-1 15128 15103

57 15044

D TF

57 15393

7, 59, 90 14951

C D TF C D TF

D TF

Woodside 5244 Clayton Church Homes Onkaparinga Valley 38 Nairne Rd

14990

Goolwa 5214 ACH Group Residential Care West Park 7 Partridge St Southern Cross Care* Sandpiper Lodge RC 35 Washington St

Port Elliot 5212 Resthaven Port Elliot

3 Frederik St

Strathalbyn 5255 Country Health Connect Strathalbyn & District Aged Care Service 43 High St Estia Health Strathalbyn 7 Langhorne Creek Rd

11, 23 18479

60, 65 20423

47 47

D TF D TF

OBC 19066

8568 0000

22 6

15027

Atze Pde

8562 0300

100 100 s

27 Bridge St

8563 7777

120 114 s

5 Memorial Dr

8524 6396

23 23

550 Portrush Rd

1800 555 990

85 65

421 The Parade

8331 8098

79 76

C D TF

336 Kensington Rd

8373 9113

106 105 s

BAROSSA Council

15023

Mount Pleasant 5235 Country Health Connect Mt Pleasant Hosp Hospital Rd

Nuriootpa 5355 Barossa Village Residential Care

Tanunda 5352 Tanunda Lutheran Home

Williamstown 5351 Wirraminna Care

C D TF b DT

130 14989

TF b

BURNSIDE Council

83 15033 14986

Glen Osmond 5064 Life Care Glenrose Court

Kensington Gardens 5068 Estia Health Kensington Gardens

Leabrook 5068 Resthaven Leabrook

TF b

D TF

25, 118 15190 OBC 19340

60, 65 15155 * (SA, NT & VIC)

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRF Supported Residential Facility Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

BURNSIDE continued to CHARLES STURT PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

115

Notes

1st time user?. See page 113

DPS Advertisement Web Page Reference ID

BURNSIDE Council continued Linden Park 5065 Regis Burnside

191 149

6 Booth Ave

1300 998 100

Clayton Church Homes Magill

43 Fisher St

Magill Lodge Supportive Care

524 Magill Rd

Magill Retirement Village

122 Reid Ave

96 96 8332 9335 P 35 1300 687 738 P 21

D TF

Magill 5072 8165 6400

Toorak Gardens 5065 401 Portrush Rd

8431 5399

36 27

Bene Campbelltown

565 Lower North East Rd

8397 0200

Bupa Campbelltown

1 Steele St

North Eastern Community RACF

580 Lower North East Rd

Warrina Court

39 59 84 35

Estia Health Toorak Gardens

s s s

D TF

12 15098

g H Hungarian

SRF

14980

H SRF

15294

D TF

CAMPBELLTOWN Council

57 18821

OBC 15021

Campbelltown 5074

46 McShane St

1300 424 332

14 23 20 35

Clayton Church Homes Magill

43 Fisher St

Magill Lodge Supportive Care

524 Magill Rd

Magill Retirement Village

122 Reid Ave

96 96 8332 9335 P 35 1300 687 738 P 21

s s s

1800 718 348 8366 8261

Magill 5072 8165 6400

Paradise 5075

CALD

D TF TF

CALD

D TF

g H Hungarian

55 15080 75 15146 14908 15004

57 18821

SRF

14980

H SRF

15294

32 32 s 132 124 s 49 49

D T F b g Estonian, Latvian D TF H D TF H

8346 0955

40 87 120 60

TF TF D TF TF

6 James St

8447 2317

P 25

2 Malken Way

8445 9720

67 11

D TF

64 15016

1800 317 009

D TF D TF

20-21, 37, 50 15289

8448 6280

135 61 64 64

1300 925 414

70 44

D TF

Amber Aged Care

58 Avenue Rd

8465 5500

Resthaven Paradise

61 Silkes Rd

8373 9113

Warrina Park

59 George St

1300 424 332

AnglicareSA Brompton

2-10 First St

1800 317 009

Ashman Grove Residential Aged Care

58 Chief St

8346 6519

Ridleyton Greek Home for the Aged

89 Hawker St

8340 1155

St Anna's Residential Care Facility

41 Burley Griffin Blvd

CHARLES STURT Council

15057 60, 65 15161 15180

Brompton 5007 40 75 78 60

Cheltenham 5014 Walkerville Lodge

Findon 5023 Ananda Aged Care Findon

Grange 5022 AnglicareSA Grange

56 High St

UnitingSA Westminster Village Aged Care Cnr Fort St & Sylvan Way

Hendon 5014 Eldercare Acacia Court

81 Tapleys Hill Rd

Note 1

20-21, 37, 50 15226 62 15153

g g

Greek

14969

CALD

15169

Note 2

14929

47 15035 15038

Note: 1. Services for residents with complex needs who are homeless/at risk of homelessness - referrals from State Government's Exceptional Needs Unit, ph: (08) 8448 4610 2. SRF; Service for people with aged/disabilities/mental health disorders

116

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

s W C DT F b gH

PHONE (08)

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

15 Holden St

8340 2851

P 61

19 Windsor Ave

8341 0401

80 80

The House of St Hilarion

7 Kelly Ave

8409 1500

UnitingSA Seaton Aged Care

172 Trimmer Pde

8448 6280

122 110 50 1 s

D TF F

324 Military Rd

8448 6280

168 168 s

D TF

47 15037

D TF

11, 23 15268

D TF

47 61955

CHARLES STURT continued to HOLDFAST BAY

Notes

1st time user?. See page 113

DPS Advertisement Web Page Reference ID

CHARLES STURT Council continued Hindmarsh 5007 Hindmarsh Lodge SRF

Pennington 5013 Pennwood Village

Seaton 5023

Semaphore Park 5019 UnitingSA Wesley House Aged Care

West Beach 5024 Southern Cross Care* West Beach RC

655-671 Burbridge Rd

1800 852 772

80 80

8448 6280

108 108

West Lakes 5021 UnitingSA West Lakes Aged Care

1 Charles St

Woodville 5011 Bene St Clair

2 Jelley St

Bupa Woodville

104 Woodville Rd

Sutherland Court Supported Res Facility 11-19 Woodville Rd

GAWLER Council

TF b g

52 24 1800 718 348 108 108 8347 1966 P 60 s 8397 0200

TF C D TF

Note 1

38302

Note 2

14973

European, Italian, Vietnamese 15174

g g

Croatian, Ukrainian

CALD

47 15106

55 14919 75 14920

SRF

15003

Evanston Park 5116 Eldercare Evanston Park

17 Morrow Ave

1300 925 414

100 100

1800 852 772

80 80 126 126 P 70 s 68 66

D TF

Gawler 5118 Southern Cross Care* Bellevue Court RC 9 Bellevue Court

Gawler East 5118 Gawler Grande Views

3 Duffield St

7221 9160

Gawler Supportive Care

6 East Tce

8522 5900

Japara Trevu House

1-13 Deland Ave

8522 1045

Glenelg Supportive Care

26 Byron St

8295 2423

The Oaks on Byron

16 Byron St

8376 6566

The Oaks on Sussex

37-39 Sussex St

8376 8253

HOLDFAST BAY Council

18602

11, 23 15138

D TF

21245 SRF; Mental health specialists 15183

15017

Glenelg 5045

Uniting Communities Murray Mudge AC 7 Raymond Gr

8375 1111

P 40 P 12 P 26 66 64

s s s

Glenelg South 5045 80 Moseley St

8159 3530

137 137 s

Alwyndor

52 Dunrobin Rd

8177 3200

Eldercare Oxford

35 Hulbert St

144 126 s 27 27

ACH Group Residential Care Kapara

Hove 5048 1300 925 414

North Brighton 5048 Minda Nursing Home

King George Ave

8422 6200

54 42

Note: 1. SRF; Services for residents who are aged/disabled/disadvantaged/have a mental health diagnosis 2. Eastern European, European, Polish, Serbian

C D TF

WC D TF C D TF b F

SRF

14914

SRF

18809

SRF

18808

CALD

17, 85 15008 7, 59, 90 14954

30 14923 15076

H Note 3

17855

3. Provides service for people with intellectual disabilities

* (SA, NT & VIC)

D TF

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

HOLDFAST BAY continued to MITCHAM PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

117

Notes

1st time user?. See page 113

DPS Advertisement Web Page Reference ID

HOLDFAST BAY Council continued Somerton Park 5044 7 Grainger Rd

8490 4600

580 Brighton Rd

8296 8950

76 50

8553 4200

36 34

8525 2154

53 45

8566 2260

86 Oaklands Rd

1300 925 414

10 Township Rd

8373 9113

Bupa Morphettville

29-31 Austral Tce

1800 718 348

Charles Young Aged Care

53 Austral Tce

8350 3600

2 Jean St

8296 7284

Somerton Park Aged Care

IFC-1 15182

15170

D TF

15274

D TF

15114

26 26

15072

225 225

D TF

15079

159 159 s

D TF

130 172

D TF TF b

South Brighton 5048 Japara Brighton

KANGAROO ISLAND Council Kingscote 5223 Country Health Connect Kangaroo Island 7 Esplanade Health Service

LIGHT Council Freeling 5372 Wheatfields

21 Hanson St

Kapunda 5373 Country Health Connect Kapunda Homes Nash St

MARION Council Glengowrie 5044 Eldercare Allambi

Marion 5043 Resthaven Marion

Morphettville 5043

Oaklands Park 5046 Japara Oaklands

1800 852 772

87 87 70 70

1800 317 009

120 120

2 Kalyra Rd

8278 0300

92 92

47 Eve Rd

8373 9113

99 96

ACH Group Residential Care ViTA

17 Rockville Ave

8159 3530

Estia Health Daw Park

7 Lancelot Dr

8397 2100

60 60 82 80

Rembrandt Court (Residential) 1 Madras St Southern Cross Care* Oaklands Pk Lodge RC 393 Morphett Rd

8198 0300

TF D TF

4 Kangaroo Thorn Rd

75 14922 IFC-1 14999 15194

Dutch, European

15102

11, 23 15307

D TF

20-21, 37, 50 19172

C D TF

49 15186

D TF

60, 65 15154

Trott Park 5158 AnglicareSA Trott Park

60, 65 15157

MITCHAM Council

Belair 5052 Kalyra Belair Aged Care

Bellevue Heights 5050 Resthaven Bellevue Heights

Daw Park 5041

Kingswood 5062 Japara Mitcham

22 Harrow Tce

Kingswood Hostel

26 Cambridge Tce

Regis Kingswood

9 Brenchley Gr

Resthaven Mitcham

17 Hill St

TF b C D TF

38 10 W TF 8271 5341 P 23 1300 998 100 100 92 C F 8373 9113 112 108 s CD F

7, 59, 90 20451 OBC 15018

8272 1882

15067 SRF

19171 12 15179 60, 65 15159 * (SA, NT & VIC)

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

118

MITCHAM cont'd to NORWOOD PAYNEHAM ST PETERS PHONE (08)

Notes

1st time user?. See page 113

DPS Advertisement Web Page Reference ID

MITCHAM Council continued Westbourne Park 5041 AnglicareSA Westbourne Park

56 Monmouth Rd

1800 317 009

Resthaven Westbourne Park

30 Sussex Tce

8373 9113

Hahndorf Residential Care Service

1A Main St

8398 8000

St Paul's Lutheran Homes Hahndorf

7 Braun Dr

8398 8600

MOUNT BARKER Council

90 90 126 124 s

C D TF C D TF

101 80 80

20-21, 37, 50 15141

60, 65 15162

Hahndorf 5245

TF D TF

15056

D TF D F

H H

14972

1800 852 772

53 52 80 80

160 OG Rd

8206 0411

115 83

D TF

24 Avenue Rd

8337 0488

120 88

1800 555 990

96 96

Mount Barker 5251 Eldercare Sash Ferguson 8 Fletcher Rd Southern Cross Care* Oakfield Lodge RC 15 Hawthorn Rd

1300 925 414

NORWOOD PAYNEHAM ST PETERS Council

14921

11, 23 20421

Felixstow 5070 Uniting Communities Aldersgate RAC

Glynde 5070 LHI Retirement Services Glynde

Joslin 5070 Life Care Gaynes Park Manor

251 Payneham Rd

CALD

17, 85 14950

D TF

14960

25, 118 15193 * (SA, NT & VIC)

Discover world-class home care. If you have a Home Care Package, there’s only one place to look for world-class services and support at home. It all starts with our promise: that we’ll deliver the right people, right care, on time, every time, or our visit is free*.

We’ll deliver the right people, right care, on time, every time, or our visit is free*.

To find out just how good our service is, speak with us today.

1800 555 990 www.lifecare.org.au/athome *See our website for details.

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs NORWOOD PAYNEHAM ST PETERS cont'd to ONKAPARINGA PHONE (08)

119

Notes

1st time user?. See page 113

DPS Advertisement Web Page Reference ID

NORWOOD PAYNEHAM ST PETERS Council continued Norwood 5067 8362 3568

43 43

1300 925 414

64 64

9 Winchester St

7424 0998

32 31

Estia Health Aberfoyle Park

39 Campus Dr

8370 5766

Resthaven Aberfoyle Park

100 Hub Dr

8373 9113

92 65 100 100 s

6 Pridham Blvd

1800 555 990

118 116 s

10 Morton Rd

7424 0900

100 40

C D TF

8384 3133

C D TF b

40 Skyline Dr

8296 3456

85 85

16-24 Penneys Hill Rd

8392 6700

140

10 Education Rd

8321 0300

90 90

C D TF

106 14940

1800 852 772

92 92

C D TF

11, 23 15286

ACH Group Residential Care Colton Court 84 Valley View Dr

8159 3530

19 Aldersey St

8323 7400

C D TF C TF

7, 59, 90 14953

Kalyra McLaren Vale Aged Care

38 38 39 39

All Care Aged Care - The Vales

60-66 States Rd

8321 0100

Kalyra Woodcroft Aged Care

54 Woodcroft Dr

8408 4730

180 88 88

s s

C D TF C D TF

26 River Rd

8159 3530

116 116

7 Railway Tce

1800 555 990

89 49

100 Seaford Rd

1300 925 414

100 100

Wynwood Nursing Home

77 Sydenham Rd

Payneham South 5070 Eldercare Trowbridge House

9 Luhrs Rd

St Peters 5069 St Basil's St Peters

ONKAPARINGA Council

14930

D TF

15073

CALD, Greek

15055

Aberfoyle Park 5159

Aldinga Beach 5173 Life Care Aldinga Beach Court

Christie Downs 5164 St Basil's Aegean Village

Christies Beach 5165 Christies Beach Residential Care Service 50 Gulfview Rd

Flagstaff Hill 5159 Estia Health Flagstaff Hill

Huntfield Heights 5163 Southern Cross Care* Onkaparinga Lodge Residential Care

28 Liddell Dr

McLaren Vale 5171

Morphett Vale 5162

Port Noarlunga 5167 ACH Group Residential Care Perry Park

Seaford 5169 Eldercare Seaford

Note: 1. German, Greek, Indian, Italian, Polish, Russian

A safe and secure place to call home

25, 118 15189

H g H CALD, Greek

14947 15110 OBC 15281

C D TF

Reynella 5161 Life Care Reynella Lodge

TF b

Happy Valley 5159 Bethsalem Care

60, 65 21103

D TF

Hackham 5163 Holly Aged Care

OBC 14965

D F D TF

D TF b

IFC-1 18516

49 15187 Note 1

15275 49 14924

7, 59, 90 14933

25, 118 15192

D TF

18756 * (SA, NT & VIC)

Residential care homes with exceptional 24/7 care delivered by a team of specialists. Nutritious meals, private rooms, engaging social activities and health programs. Plus community connections to continue to live a good life. Trial a short stay or a longer term move. Call (08) 8159 3530 Email placements@ach.org.au Visit achgroup.org.au

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs ONKAPARINGA cont'd to PORT ADELAIDE ENFIELD PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

120

Notes

1st time user?. See page 113

DPS Advertisement Web Page Reference ID

ONKAPARINGA Council continued Woodcroft 5162 Eldercare Cottage Grove

101 99

150 Reynell Rd

1300 925 414

Estia Health Craigmore

150 Adams Rd

8256 8800

Resthaven Craigmore

200 Adams Rd

8373 9113

Elders Village

2 Oldford St

8287 1454

Regis Playford

1 Wilton St

1300 998 100

AnglicareSA Elizabeth Dutton Court

33 Catalina Rd

1800 317 009

AnglicareSA Elizabeth East

36c Halsey Rd

1800 317 009

75 75 121 121

30 Shillabeer Rd

8283 6600

60 60

24-28 Wayford St

8259 9888

62 62

1 Warooka Dr

8254 4700

D TF

PLAYFORD Council

15078

Craigmore 5114

Davoren Park 5113

135 135 93 89 s

C D TF D TF

32 23 125 125

D TF D TF

Elizabeth Park 5113 Elizabeth Vale 5112 Little Para Aged Care

ATSI

14985 12 15287 20-21, 37, 50 15142

20-21, 37, 50 15290

D TF

57 15097

IFC-1 15247

IFC-1 18519

C D TF C D TF

15084

s C

Smithfield 5114 Smithfield Aged Care

60, 65 15227

T bg TF

Elizabeth East 5112

Clayton Church Homes Park Village

OBC 14909

PORT ADELAIDE ENFIELD Council Angle Park 5010 Linsell Lodge Aged Care Centre

2-16 Cardigan St

8300 1700

RSL Care SA Morlancourt

18 Trafford St

8268 7277

95 95 61 61

83-93 Regency Rd

7424 0900

83 82

Croydon Park 5008 St Basil's Croydon Park

s s

D TF

Enfield 5085

15054

CALD, Greek

15028

Bartonvale Gardens Retirement Village 4 Ellis St

1300 687 738 P 57

Bupa Enfield

5 Bradford Ct

1800 718 348

Oakwood Aged Care

6 Ellis St

8260 6888

68 78 32

3 Grant Ave

8367 8866

52 18

14939

470 Churchill Rd

8349 6898

C D TF

15151

8266 2233

C D TF F

15163

1800 852 772

87 40 40

1800 852 772

170 168

Gilles Plains 5086 Rose Court Residential Care Service

Kilburn 5084 Churchill Retreat

Klemzig 5087 Klemzig Residential Care Service Leighton Ave Southern Cross Care* John Paul II Vlg RC 6A Dianne St

Largs Bay 5016 Southern Cross Care* The Philip Kennedy Ctr 477-479 Military Rd

Largs North 5016 Marten Aged Care

110 Strathfield Tce

8248 9555

118

1 East Parkway

8214 3000

110 110 s

Lightsview 5085 Helping Hand Lightsview

D TF TF

H SRF

14959 75 15145 53, 66 17907

11, 23 15271

D TF b

11, 23 14907

TF b

IFC-1 14997

WC D TF

45 20419 * (SA, NT & VIC)

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

PORT ADELAIDE ENFIELD continued to SALISBURY PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

121

Notes

1st time user?. See page 113

DPS Advertisement Web Page Reference ID

PORT ADELAIDE ENFIELD Council continued Oakden 5086 Oakden Green Aged Care

75-79 Hilltop Dr

8261 3688

40 40

181-193 Days Rd

8448 6280

60 9

47 15249

83 83 P 26

D TF

11, 23 14910

Regency Park 5010 UnitingSA Regency Green Aged Care

Rosewater 5013 Southern Cross Care* Mt Carmel RC

740 Torrens Rd

1800 852 772

The Oaks at Rosewater

7 Lincoln St

8341 0828

Semaphore Residential Care Centre

122 Esplanade

8346 6519

Semaphore Supportive Care

160-164 Military Rd

8449 4957

46 18 P 33

66 Nelson Rd

8265 2755

112 34

13 Fitzroy Tce

8344 2709

Semaphore 5019

Valley View 5093 The Claridge Residential Care

PROSPECT Council

SRF

D TF

s s

Hungarian, Serbian

15094

15371 62 15011

SRF

14904

D TF

51 14971

15165

57 15049

Fitzroy 5082 St George's Park Nursing Home

Prospect 5082 Clayton Church Homes Prospect

156 Main North Rd

Prospect Residential Care Service 6 Dean St Southern Cross Care* Labrina Village RC 63-72 Labrina Ave

60 42 8269 4114 P 38 1800 852 772 41 41 8404 8100

s s

Note 1

SALISBURY Council

14925 11, 23 14911

Burton 5110 367-379 Waterloo Corner Rd 8280 2800

80 80

24-28 Wayford St

8259 9888

62 62

IFC-1 15247

Gloucester Residential Care

25 Roopena St

8396 5999

7-31 Shackleton Ave

8397 8200

C D TF C D TF

15007

Helping Hand Ingle Farm

140 64 98 58

45 15071

2 The Strand

8360 2500

98 98

C D TF

45 15392

50 Kesters Rd

8282 5400

60 25

Edenfield Family Care Parafield Gdns

20-36 Gardenia Dr

8281 6966

Helping Hand Parafield Gardens

437 Salisbury Hwy

7285 3800

50 50 93 77

s s

C D TF C D TF

Dunbar Homes

11 Mawson Rd

8282 3444

Estia Health Salisbury

7 Salisbury Hwy

8182 6477

Olive Grove Aged Care

67 Porter St

8258 2008

Estia Health Burton

Elizabeth Vale 5112 Little Para Aged Care

Ingle Farm 5098

Mawson Lakes 5095 Helping Hand Mawson Lakes

Para Hills West 5096 Para Hills Residential Care

Parafield Gardens 5107

Salisbury 5108

Note: 1. SRF; Services for residents with mental illnesses and/or acquired brain injuries

57 57 73 71 70 26

D TF C D TF TF

OBC 15223

CALD

52 15096 15117 45 15069 15115 OBC 17816 53, 66 15086 * (SA, NT & VIC)

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs SALISBURY continued to UNLEY PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

122

Notes

1st time user?. See page 113

DPS Advertisement Web Page Reference ID

SALISBURY Council continued Salisbury East 5109 Estia Health Salisbury East

8 Oakmont Ct

Eureka Care Communities Salisbury

22-24 Hazel Rd

80 80 1800 356 818 P 57

D TF

8285 4600

Salisbury North 5108

8448 6280

89 89

147 Frost Rd

8250 0900

76 2

29 Homestead Ave

8222 1222

63 63

3 Grant Ave

8367 8866

52 18

UnitingSA Hawksbury Gardens Aged Care 8 Elmgrove Rd

22328 47 15296

D TF

15105

15325

14939

102 100 110 110 s

C D TF C D TF

OBC 15152

TF C D TF D TF

64 15229

Walkley Heights 5098 Japara The Homestead

Note 1

D TF

Salisbury South 5106 Salisbury Private Nursing Home

OBC 18478

TEA TREE GULLY Council Gilles Plains 5086 Rose Court Residential Care Service

Golden Grove 5125 Estia Health Golden Grove

27-31 Captain Robertson Ave 8251 9600

Helping Hand Golden Grove

209 The Golden Way

8288 6333

Ananda Aged Care Hope Valley

95-97 Awoonga Rd

8397 7500

Estia Health Hope Valley

1099 Grand Junction Rd

8396 3167

LHI Retirement Services Hope Valley

1215-1217 Grand Junction Rd 8265 8000

137 101 77 104 56

Gate 3, Hazel Gr

8397 0100

130 130

6 Mumford Ave

8397 0200

163 163

D TF

66 Nelson Rd

8265 2755

112 34

34 Norman Tce

1800 555 990

69 61

Hope Valley 5090

Ridgehaven 5097 Ridgehaven Aged Care

St Agnes 5097 Bene Italian Village

Valley View 5093 The Claridge Residential Care

UNLEY Council

45 21936

OBC 15109 14961

IFC-1 14994 CALD

D TF

55 15064 51 14971

Everard Park 5035 Life Care Parkrose Village

TF b

Fullarton 5063 Fullarton Lutheran Homes

14 Frew St

Southern Cross Care* Fullarton Res Care 345 Fullarton Rd

8372 3555 1800 852 772

195 144 s 60 60

D TF b TF D TF

Malvern 5061 43 Marlborough St

8373 9113

75 75

Carinya Aged Care

39 Fisher St

8130 6444

RSL Care SA War Veterans' Home

55 Ferguson Ave

8379 2600 1800 852 772

61 95 92 70 70

1800 852 772

58 58

8115 5400

88 88

TF s C D TF TF W TF b TF

Resthaven Malvern

Myrtle Bank 5064

Southern Cross Care* Carmelite Res Care 7 Spence Ave Southern Cross Care* The Lodge 18 Cross Rd Lourdes Valley Residential Care The Carlyle on Cross 32 Cross Rd

Note: 1. SRF; Services for aged clients with disabilities & challenging behaviours

25, 118 15191 15332 11, 23 15272

60, 65 15156 IFC-1 15000

H H H

15167 11, 23 18917 11, 23 15276 51 38360 * (SA, NT & VIC)

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

UNLEY continued to YANKALILLA PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

123

Notes

1st time user?. See page 113

DPS Advertisement Web Page Reference ID

UNLEY Council continued Parkside 5063 Aldridge Court Supported Residential Fac 109-111 Young St

8373 4401

Estia Health Parkside

17 Robsart St

8271 5679

St Louis Nursing Home - Parkside

21 Foster St

8272 3344

P 11 40 20 45 45

Wayville 5034

SRF

TF TF

19170 OBC 15063 26 15175

Eldercare The Lodge

14-24 King William Rd

Rose Terrace Lodge

102 Rose Tce

8272 1182

127 127 P 21

150 Bay Rd

8552 5100

123 121

C D TF

OBC 15134

1800 852 772

60 60

C D TF

11, 23 15285

1300 925 414

VICTOR HARBOR Council

D TF

15075 SRF

14927

Encounter Bay 5211 Estia Health Encounter Bay

McCracken 5211 Southern Cross Care* McCracken Views RC 31 Adelaide Rd

Victor Harbor 5211 Calvary Victoria Street Supported Res Fac 55 Victoria St

8552 8103

Ross Robertson Aged Care

19 Cornhill Rd

8551 0600

P 14 91

160 Walkerville Tce

8342 8300

153

WALKERVILLE Council

Note 1

82 17826

IFC-1 15001

TF b

IFC-1 14998

Walkerville 5081 Walkerville Aged Care

WEST TORRENS Council Cowandilla 5033 Calvary Flora McDonald Retirement Com'ty 206 Sir Donald Bradman Dr 8159 7000

153 153

CDT

Fulham 5024

Vietnamese

Italian

82 15121

21 Farncomb Rd

8235 9055

54 54

Estia Health Lockleys

8 Mellor Ave

8128 8888

1 Myzantha St

8443 7733

St Raphael's Home for the Aged

2 Franciscan Ave

8353 6022

C D TF TF b C TF b

OBC 20418

Serene Residential Care Services

90 86 43 7 33 33

18 Cudmore Tce

1300 998 100

115 107

D TF

12 14906

Southern Cross Care* Bucklands RC 333 Marion Rd Southern Cross Care* The Pines Lodge RC 342 Marion Rd

1800 852 772

D TF D TF

11, 23 14893

1800 852 772

147 147 144 144

1800 852 772

80 80

8159 3530

63 63

Villa St Hilarion Fulham

Lockleys 5032

Marleston 5033 Regis Marleston

North Plympton 5037

West Beach 5024 Southern Cross Care* West Beach RC

655-671 Burbridge Rd

YANKALILLA Council

15184

15107 15176

D TF

11, 23 15253 11, 23 15268

Yankalilla 5203 ACH Group Res Care Yankalilla Centre

175 Main South Rd

Note: 1. SRF; Services for adults with a mental health illness

C D TF

7, 59, 90 15312 * (SA, NT & VIC)

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs APY LANDS to ELLISTON PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

124

Notes

1st time user?. See page 113

DPS Advertisement Web Page Reference ID

APY LANDS Council Pukatja 0872 Tjilpiku Pampaku Ngura AC Service

Pukatja Com'ty, Tjilpi Pampa St 8956 7033

BARUNGA WEST Council

ATSI

19671

Port Broughton 5522 Barunga Homes

11 Edmund St

8635 0500

75 75

C D TF

Barmera Health Service, 24 Hawdon St

8588 0400

81 65

C D TF b

8582 1444

50 28

BERRI BARMERA Council

14941

Barmera 5345 Country Health Connect Hawdon House & Bonney Lodge

Berri 5343 Calvary St Catherine's Retirement Com'ty 6-12 Coneybeer St

15014

CDT

CEDUNA Council

82 15171

Ceduna 5690 Country Health Connect Ceduna District Health Service

3 Eyre Hwy

8626 2110

39 37

Seaview Village

103 Seaview Tce

8625 2855

25 50 50

Thevenard 5690

CLARE & GILBERT VALLEYS Council

C TF C D TF

14938

ATSI

15359

Clare 5453 Country Health Connect Kara House

Webb St

8842 6565

Helping Hand Carinya

17-19A Victoria Rd

8841 3222

Country Health Connect Wakefield ACS 23 Moorhouse Tce

8847 2300

Gilbert Valley Senior Citizens Homes

20 Masters St

North Tce

Riverton 5412

15132 45 15045

8847 2307

20 3 27 27

D TF TF

8628 2399

35 20

Country Health Connect Coober Pedy Hosp Lot 89 Hospital Rd

8672 5009

Umoona Aged Care (Tjilpi Tjuta Kanyini) Lot 89 Hospital Rd

8672 5605

4 2 15 1

8 Mine St

8821 2233

71 71

C D TF

OBC 15166

7-12 Majors Rd

8825 0000

77 60

D TF

15090

Star of the Sea Res & Respite Care Faclity 15 Elizabeth St

8823 0000

70 70

8687 9001

15 6

D TF

CLEVE Council

15273 15123

Cleve 5640 Country Hlth Connect Eastern Eyre Health & Aged Care Cleve

COOBER PEDY Council

ATSI

15369

Coober Pedy 5723

COPPER COAST Council

18113

ATSI

15222

Kadina 5554 Estia Health Kadina

Moonta 5558 Moonta Health & Aged Care Service

Wallaroo 5556

ELLISTON Council

Dementia services available

15178

Elliston 5670 Country Health Connect Mid West Health Elliston

Memorial Dr

15089

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

FLINDERS RANGES to MID MURRAY PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

125

Notes

1st time user? See page 113

DPS Advertisement Web Page Reference ID

FLINDERS RANGES Council Hawker 5434 Country Health Connect Hawker Memorial Hospital

8648 4007

18115

8648 7888

30 26

18111

8629 3000

20 6

15112

8892 2300

15 6

15221

40 Ward St

8581 1404

12 6

15020

40 Ward St

8581 1174

19 19

TF b F

15029

209 Ruwoldt Rd

8725 6111

42 22

15181

13 Stokes Rd

8579 1111

25 12

15313

13-15 Martin Tce

8627 2400

22 16

D TF

15135

Kingston Memorial Hospital, 8767 0222 33 Young St

32 19

15095

9 Druid Range Drive

Quorn 5433

Country Health Connect Quorn Hospital Hospital Rd

FRANKLIN HARBOUR Council Cowell 5602 Country Health Connect Eastern Eyre Health & Aged Care Cowell 17 South Tce

GOYDER Council Burra 5417 Country Health Connect Burra Hospital 46 Commercial St

Eudunda 5374 Country Health Connect Eudunda Hospital & Aged Care Service Country Health Connect Eudunda Senior Citizens Hostel

GRANT Council Yahl 5291

The Oaks Aged Care Facility

KAROONDA EAST MURRAY Council Karoonda 5307 Country Health Connect Karoonda District & Soldiers Memorial Hospital

KIMBA Council Kimba 5641 Country Health Connect Eastern Eyre Health & Aged Care Kimba

KINGSTON Council Kingston SE 5275

Country Health Connect Lighthouse Lodge

LOWER EYRE PENINSULA Council Cummins 5631 Country Health Connect Miroma Place

19-21 Tumby Bay Rd

8676 2163

22 20

15360

Cnr Drabsch & McIntosh Sts

8584 8555

58 25

15019

5 Luther Rd

8584 7370

60 60

DT D TF

Waikerie Health Service, 1 Lawrie Tce

8541 0522

42 18

14 Adelaide Rd

8569 1749

60 60

Parker St

8569 0200

LOXTON WAIKERIE Council Loxton 5333 Country Health Connect Loxton Hospital Complex Riverview Lutheran Rest Home

Waikerie 5330 Country Health Connect Pioneer Lodge & Haven

MID MURRAY Council

15104

TF b

15101

TF TF

14945

Mannum 5238 Aminya Country Health Connect Mannum District Hospital

15300

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs MOUNT GAMBIER to PORT LINCOLN PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

126

Notes

1st time user?. See page 113

DPS Advertisement Web Page Reference ID

MOUNT GAMBIER Council Mount Gambier 5290 Boandik Crouch Street

26 Crouch St South

8725 4911

Boandik Lake Terrace

101 Lake Tce East

8725 7377

Boandik St Marys

71 Boandik Tce

8724 1200

Resthaven Mount Gambier

24 Elizabeth St

8373 9113

73 88 68 96

73 72 68 92

31 Arthur St

8667 2207

30 30

Lerwin Nursing Home

59-67 Joyce St

8539 1185

Resthaven Murray Bridge

53 Swanport Rd

8373 9113

80 79 96 92

MOUNT REMARKABLE Council

s s s

15113

C F C D TF b C D TF D TF

15124

18119 60, 65 19749

Booleroo Centre 5482 Mt View Homes

D TF

MURRAY BRIDGE Council

15042

Murray Bridge 5253

NARACOORTE LUCINDALE Council

s s

TF D TF

15108

TF TF

20417

C TF C D TF

15024 60, 65 15160

Naracoorte 5271 Country Health Connect Moreton Bay House Longridge Aged Care

Naracoorte Health Service, 101 Jenkins Tce 900 Attiwill St

8762 8111

30 10

8762 1340

50 50

South Tce

8664 1406

13 7

1-7 Cumnock St

8664 2200

41 41

Mill St

8663 3100

12 10

18112

32 Fifth St

8658 1094

16 16

15081

68 Price Maurice Rd

8658 1200

20425

88 Hill St West

8651 0400

11 11

15091

Edenfield Family Care Nerrilda

71 Stokes Tce

8641 0043

Edenfield Family Care Ramsay

77 Seaview Rd

8642 6742

46 62 62 32

s s

74 72 69 19

NORTHERN AREA Council

15230

Jamestown 5491 Country Health Connect Jamestown Nursing Home Helping Hand Belalie Lodge

Laura 5480 Country Health Connect Southern Flinders Health Laura

ORROROO CARRIETON Council

45 15043

Orroroo 5431 Country Health Connect Orroroo Community Home Country Health Connect Orroroo District Hospital

PETERBOROUGH Council Peterborough 5422 Country Health Connect Nalya Lodge Hostel

PORT AUGUSTA Council Port Augusta 5700

Wami Kata Old Folks Home

Davenport Community, Bartlett Pde 8641 1233

PORT LINCOLN Council

TF D TF C TF

ATSI; Dementia care available 15006

ATSI

14974 15058

Port Lincoln 5606 Eyre Peninsula Old Folks Home

26 Flinders Hwy

8682 1868

Matthew Flinders Home

61-65 Oxford Tce

8682 4122

D TF D TF b

15119 15088

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

PORT PIRIE to TUMBY BAY PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

127

Notes

1st time user? See page 113

DPS Advertisement Web Page Reference ID

PORT PIRIE Council Crystal Brook 5523 Country Health Connect Southern Flinders Health Crystal Brook Edmund Tce The Willochra Home Allan St

8636 1100

12 8

8636 2320

42 42

Country Health Connect Hammill House 151 The Terrace

8638 4969

Helping Hand Lealholme

8638 3555 8632 1450

30 16 104 74 67 63

Ral Ral Ave

8580 4100

89 59

Country Health Connect Mallee Health Service Lameroo

1A Vardon Tce

8576 4600

17 9

TF b

15329

Country Health Connect Mallee Health Service Pinnaroo

Bundey Tce

8577 9222

23 5

D TF b

15100

3 Flinders Dr

8626 1009

15 15

23 South Tce

8752 9000

62 12

8755 1555

2 South Tce

Port Pirie 5540 15 Halliday St

St Joseph's House Residential Care Facility 22 Norman St

TF C D TF b

15030

18811

D TF C D TF TF

D TF

RENMARK PARINGA Council

14967

45 20442

Note 1

15009

Renmark 5341 Country Health Connect Renmark Paringa District Hospital

SOUTHERN MALLEE Council

14975

Lameroo 5302 Pinnaroo 5304

STREAKY BAY Council Streaky Bay 5680 Country Health Connect Mid West Health Elmhaven

14977

15047

18 15

15133

8575 2777

15298

10 South Tce

8575 1317

30 30

TF TF

74 Princes Hwy

8572 5800

19 1

15127

8 Esplanade

8688 2007

22 22

15361

TATIARA Council Bordertown 5268 Country Health Connect Charla Lodge

Keith 5267 Keith & District Hospital Stirling Lodge 35-37 Hill Ave

THE COORONG Council Meningie 5264 Country Health Connect Coorong Health Service Meningie Jallarah Homes

Tailem Bend 5260 Country Health Connect Coorong Health Service Tailem Bend

TUMBY BAY Council

15130

Tumby Bay 5605 Country Health Connect Lower Eyre Health Service Tumby Bay Note: 1. Italian; Dementia care available

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs WAKEFIELD to YORKE PENINSULA PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

128

Notes

1st time user?. See page 113

DPS Advertisement Web Page Reference ID

WAKEFIELD Council Balaklava 5461 Balaklava Mill Court Homes Country Health Connect Ira Parker Nursing Home

7 Railway Tce Balaklava Hospital Grounds, 16 War Memorial Dr

8862 1576

40 38

8862 1400

19 Albert St

14988

22 2

TF D TF

8528 2276

48 35

D TF

15126

8865 0100

27 27

15220

8733 4331

90 90 60 40

D TF D TF

15046

Hamley Bridge 5401 Hamley Bridge Rest Home

Snowtown 5520 Country Health Connect Snowtown Hospital 1 South Tce

WATTLE RANGE Council

15129

Millicent 5280 Boneham Aged Care Services

82 Williams Rd

Country Health Connect Sheoak Lodge Millicent Health Service, Towers Rd 8733 0150

Penola 5277 Country Health Connect Pinchunga Hostel

15139

Penola War Memorial Hospital, 18 Church St

8737 2311

36 26

15099

Annie Lockwood Court Hostel

7 Newton St

8644 9894

25 Newton St

8644 9898

D TF D TF

14943

Yeltana Nursing Home

51 51 58 22

43A Flinders Ave

8644 9999

56 56

15111

16-24 Richards Ave

8680 2101

10 10

37 Fifth St

8837 3021

26 26

1300 925 414

60 60

D TF

44 First St

8853 2480

35 4

1 South Tce

1300 925 414

18 18

TF T

WHYALLA Council Whyalla 5600

Whyalla Stuart 5608 Copperhouse Court Hostel

WUDINNA Council

15185

Wudinna 5652 Country Health Connect Mid West Health Wudinna

YORKE PENINSULA Council

15362

14942

Ardrossan 5571 Ardrossan Community Hospital

Maitland 5573 Eldercare The Village

Centenary Ave

Minlaton 5575 Country Health Connect Melaleuca Court Nursing Home Eldercare South Park

15074 15032 15136

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

See page 113 a for definitions

All extra service providers are also listed in the directory on pages 114 –128

Size

(Advertisers only) PHONE (08)

Glenelg South 5045 8159 3530 137 137

ACH Group Residential Care Kapara

80 Moseley St

ACH Group Residential Care ViTA

17 Rockville Ave

Helping Hand Lightsview

1 East Parkway

Helping Hand North Adelaide

49 Buxton St

North Adelaide 5006 8224 7777

Japara Brighton

580 Brighton Rd

South Brighton 5048 8296 8950

Japara Mitcham

22 Harrow Tce

Japara The Homestead Southern Cross Care* The Lodge Lourdes Valley Residential Care Southern Cross Care* West Beach Res Care

29 Homestead Ave

St Louis Nursing Home - Parkside

21 Foster St

Daw Park 5041 8159 3530 Lightsview 5085 8214 3000

Kingswood 5062 8272 1882 Walkley Heights 5098 8222 1222

18 Cross Rd

Myrtle Bank 5064 1800 852 772

655-671 Burbridge Rd

West Beach 5024 1800 852 772 Parkside 5063 8272 3344

DPS

Advert Web Page ID

7, 59, 90 14954

s W C DTF H 60 60 W TF b 110 110 s W C DTF 155 151 W C DTF H 76 50 W F 38 10 W TF 63 63 W TF 58 58 W TF b H 80 80 W DTF 45 45 W C TF H

* This section only includes organisations who have chosen to advertise

7, 59, 90 20451 45 20419 45 15070 15170 15067 15325 11, 23 15276 11, 23 15268 26 15175 * (SA, NT & VIC)

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Type

Features

Fees/Costs

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r On men Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation*

DPS Web Notes Advert Page ID

ACH GROUP ORGANISATION ACH Group

s W C DT F b H

of Sin Facilit gle y (B B e Boo edroom ds/Pla ked ces s w Extr Respit ith En ) suit a Se e Be es Pet rvices ds s on Sec Premis ure es D Sec emen ure ti a U G Spe arden nit cial is Tran t Palli sitio ative Ret n Care Care irem B ent eds L i vi ng O nsit e

Aged Care Homes with Extra Services

129

VILLAGE

Angove Park Drive Bridge Street Brighton Parade

AREA

PHONE (08)

Tea Tree Gully 8159 3418 Salisbury 8159 3418 Blackwood 8159 3430

Broad Street

Marden 8159 3418

Cator Street

Glenside 8159 3418

Cornish Street

Stepney 8159 3418

East Terrace

Kensington Gardens 8159 3418

Elkanah Village

Morphett Vale 8159 3480

Elliot Court

Campbelltown 8159 3418

First Avenue Fred McCallum Court

Joslin 8159 3418 Glynde 8159 3418

Genders Court

Campbelltown 8159 3418

Hamlyn Court

Walkerville 8159 3418

Hampden Street High Street Hub Drive Ian Wilson Court James Evans Court

Firle 8159 3418 Willunga 8159 3430 Aberfoyle Park 8159 3430 Walkerville 8159 3480 Magill 8159 3418

Kapara Mews

Glenelg South 8159 3430

Knighton Road

Elizabeth North 8159 3480

Loveday Street

Goolwa 8159 3480

Mackie Court Main Road

Lower Mitcham 8159 3430 Blackwood 8159 3430

9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9

9 99 99 99 9 99 99 99 9 99 9 99 9 99 9 99 9 999 9 99 999 9 999 9 999 9 9 99 9 99 9 9 999 9 9999 9 999 99 9 99 9 99 999 9 9 99

7, 59, 90 38221 7, 59, 90 38226 7, 59, 90 38208 7, 59, 90 38207 7, 59, 90 38218 7, 59, 90 38203 7, 59, 90 38219 7, 59, 90 14934 7, 59, 90 38220 7, 59, 90 38222 7, 59, 90 38224 7, 59, 90 38223 7, 59, 90 38229 7, 59, 90 38227 7, 59, 90 38204 7, 59, 90 38205 7, 59, 90 38206 7, 59, 90 21010 7, 59, 90 38209 7, 59, 90 38210 7, 59, 90 38211 7, 59, 90 38225 7, 59, 90 38212

130

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Type

VILLAGE

AREA

Manson Court Menzies Marden Millikan Grove Moir Court Penzance Street Perry Park Village Pickering Court Princes Road Pullin Court Riverview Drive Sir Keith Wilson Court St George's Court Strathmore Terrace Sturdee Street Sydney Street Taeuber Court Third Street Waite Street Yankalilla Mews Spence on Light Hillside Gardens

Anglicare SA

All Hallows Mews Dutton Mews Grandview Heights

Auscare Retirement

Ashley Court Retirement Community AusCare at Unley Copper Coast Lifestyle Village Moana Mews Over 55s Stuart Grove Retirement Community Sturt Palms Vailima Gardens Retirement Community

Barossa Village

Retirement Living

Calvary Community Care

Calvary Ain Karim Community

Clayton Church Homes

Balhannah Beulah Terraces

Note: 1. SL also available onsite; Respite care available 2. SL; Respite & transition care available

PHONE (08)

7, 59, 90 38213 99 999 9 7, 59, 90 38214 Christies Beach 8159 3430 99 999 9 7, 59, 90 38215 Marden 8159 3418 9 99 99 7, 59, 90 38216 Marden 8159 3418 9 9999 9 7, 59, 90 38228 Magill 8159 3418 9 9 99 7, 59, 90 38217 Glenelg 8159 3430 9 9 99 7, 59, 90 20683 Port Noarlunga 8159 3430 9 99999 9 7, 59, 90 38230 Felixstow 8159 3418 9 999 9 7, 59, 90 38231 Kingswood 8159 3430 9 9 99 7, 59, 90 38232 Rostrevor 8159 3418 9 999 9 7, 59, 90 38233 Port Noarlunga 8159 3430 9 999 9 7, 59, 90 20682 Magill 8159 3418 9 99 9 9 7, 59, 90 20681 Magill 8159 3418 9 99 9 9 7, 59, 90 38234 Brighton 8159 3430 9 999 9 7, 59, 90 38236 Linden Park 8159 3480 9 9 99 7, 59, 90 38235 Glenunga 8159 3418 9 9 99 7, 59, 90 38237 Wynn Vale 8159 3418 9 9 99 7, 59, 90 38238 Magill 8159 3418 9 9 99 7, 59, 90 38239 Blackwood 8159 3430 9 9 99 7, 59, 90 22385 Yankalilla 8159 3480 9 9 9 99 7, 59, 90 61883 Adelaide 1300 224 477 9 999 9 IFC-1 18504 Heathfield 8339 4815 9 99 99 Westbourne Park 1800 317 009 9 999 9 9 20-21, 37, 50 21011 Elizabeth East 1800 317 009 9 999 9 9 20-21, 37, 50 15252 Trott Park 1800 317 009 9 999 9 9 20-21, 37, 50 19682 Note 1 81 14898 Warradale 8132 0232 9999 99 99 Note 2 81 14916 Kings Park 8132 0232 9 99 81 22010 Moonta 8132 0232 9 9 99 81 21538 Seaford Rise 8132 0232 9 99 99 81 21502 Camden Park 8132 0232 9 9 9 Note 1 81 14932 Brighton 8132 0232 9 99 Note 3 81 19824 Hackney 8132 0232 9999999 99 130 18523 Nuriootpa 8562 0300 99 99 9 9 Note 4 82 20434 Enfield 8262 9218 9 9 57 38900 Balhannah 8404 8200 9 9 9 9 57 19768 Norwood 8404 8200 9 9 9 9 Rostrevor 8159 3480

McKay Avenue

Allity

Fees/Costs

DPS Web Notes Advert Page ID

ACH GROUP continued to CLAYTON CHURCH HOMES ORGANISATION ACH Group continued

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i te mu Sma nal Fac ilit ll Pe Don ts We ies lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation*

3. SL also available on site 4. Services for residents with an intellectually disability; must be referred through Disability SA

Your vine change starts here. Retirement Living Assisted Living

In-Home Care Residential Care

www.barossavillage.org * This section only includes organisations who have chosen to advertise

Definitions see page 109

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Type

ORGANISATION Clayton Church Homes continued

VILLAGE

Kalyra

Life Care

Murray Mallee Aged Care Group Resthaven

Southern Cross Care (SA, NT & VIC)

Note: 1. Some support available from co-located residential care facility if required

* This section only includes organisations who have chosen to advertise

Fees/Costs

DPS Web Notes Advert Page ID

AREA

PHONE (08)

9 9 9 9 Lobethal Lobethal 8404 8200 9 9 Magill Magill 8404 8200 9 99 9 Percival Street Norwood 8404 8200 9 9 Queen Street Norwood 8404 8200 9 9 Stirling (Pinoak Tiers) Stirling 8404 8200 9 99 Uraidla Village Uraidla 8404 8200 9 9 Woodside Woodside 8404 8200 9 9 Barryne Village Belair 8224 7785 99 9 Belalie Crescent Jamestown 8224 7785 9 9 Essington Mews Clare 8224 7785 9 99 Ngadjuri Lodge Clare 8224 7785 99 North Adelaide Retirement Living Units North Adelaide 8224 7785 9 99 Pt Pirie Retirement Living Units Port Pirie 8224 7785 99 St John's Close Prospect 8224 7785 9 Belair Village Belair 0407 928 248 9 999 Bellevue Heights Village Bellevue Heights 0407 928 248 9 99 McLaren Vale Village McLaren Vale 0407 928 248 9 999 Vineyard Village McLaren Vale 0407 928 248 9 99 Woodside Village Woodside 0407 928 248 9 99 Aldinga Beach Court ILUs Aldinga Beach 1800 555 990 9 999 Glenrose Court ILUs Glen Osmond 1800 555 990 99 999 Hayfield Plains ILUs Balaklava 1800 555 990 9 99 Marion Rose ILUs Mitchell Park 1800 555 990 9 9 99 Murlali Village ILUs Christie Downs 1800 555 990 9 9 Parkrose Village ILUs Everard Park 1800 555 990 99 999 Reynella Village ILUs Old Reynella 1800 555 990 999 999 Rosehaven ILUs Modbury 1800 555 990 9 99 Warner Close Retirement Living Murray Bridge 8532 2255 99 99 Bellevue Heights Indep RLU Bellevue Heights 8370 3756 9 99 Leabrook Apartments Leabrook 8370 3756 9 99 Malvern Independent Retirement Living Units Malvern 8370 3756 9 99 Marion Independent Retirement Living Units Marion 8370 3756 99 99 Paradise Independent Retirement Living Units Paradise 8370 3756 9 99 Port Elliot Independent Retirement Living Units Port Elliot 8370 3756 9 99 Carmelite Retirement Living Myrtle Bank 1800 852 772 9 999 Clarence Park Retirement Living Clarence Park 1800 852 772 9 Coach House Mews Retirement Living Myrtle Bank 1800 852 772 9 999 Crafers

Gumeracha

Helping Hand Aged Care

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation* CLAYTON CHURCH HOMES continued to SOUTHERN CROSS CARE (SA, NT & VIC)

131

Crafers 8404 8200

Gumeracha 8404 8200

9 9 9 9 9 9 9 9 Note 1 99 9 9 9 9 9 9 9 9 99 99 99 99 99 99 99 9 9 9 9 9 9 9 9 9 9 999 999 999 99 999 999 99 9 9 9 Note 2 9 9 9 999 9 9 999

57 38901 57 38902 57 38903 57 19685 57 21925 57 19173 57 20448 57 21542 57 38904 45 15068 45 18145 45 19724 45 20721 45 18143 45 18144 45 15052 49 14226 49 19780 49 61884 49 61887 49 61885 25, 118 19690 25, 118 19691 25, 118 18166 25, 118 15036 25, 118 15065 25, 118 19692 25, 118 19693 25, 118 15026 28 17495 60, 65 19450 60, 65 21221 60, 65 19451 60, 65 19452 60, 65 19453 60, 65 38861 11, 23 38332 11, 23 15261 11, 23 15269

2. Includes 19 rental units through Housing SA - conditions apply for residents; co-located aged care home; respite

Definitions see page 109

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

132

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Type

VILLAGE ORGANISATION Southern Cross Care (SA, NT & VIC) Glen Woodley Estate Retirement Living continued Glenelg North Retirement Living

Hawthorn Retirement Living Heritage Apts Retirement Living Kingswood Retirement Living Leabrook Retirement Living Magill Retirement Living Marion Retirement Living McAuley Mews Retirement Living Mount Gambier Retirement Living Norwood Retirement Living O'Grady Court Retirement Living Oakfield Rise Retirement Estate Oaklands Park Retirement Living Payneham Retirement Living Peninsula Retirement Living Pine Springs Retirement Living Prospect Retirement Living Riverpoint Retirement Estate Riverside at Goolwa Retirement Living Semaphore Pk Retirement Living Somerton Park Retirement Living St Peter's Close Retirement Living The Fairways Retirement Living The Pines Retirement Living The Vines Retirement Living The Waterford Retirement Living Warradale Retirement Living Wattle Grove Retirement Living St Louis Aged Care Tanunda Lutheran Home

St Louis on Blyth - Parkside Nuriootpa Retirement Living Tanunda Retirement Living

Uniting Communities

U City Retirement Residences

UnitingSA

Hawksbury Gardens Retirement Living McCutcheon Grove Retirement Living Neighbourhood Group Home Wesley Court Retirement Living Westminster Village Retirement Living Willason Grove Retirement Living Vista Apartments at UnitingSA

* This section only includes organisations who have chosen to advertise

Features

Fees/Costs

Retirement Accommodation listed alphabetically by their Organisation* SOUTHERN CROSS CARE (SA, NT & VIC) continued to UNITING COMMUNITIES

DPS Web Notes Advert Page ID

AREA

PHONE (08)

Myrtle Bank 1800 852 772 9

Glenelg North 1800 852 772 9 Hawthorn 1800 852 772 9

Myrtle Bank 1800 852 772 9

Kingswood 1800 852 772 9 Leabrook 1800 852 772 9 Magill 1800 852 772 9

Marion 1800 852 772 9

Brighton 1800 852 772 9

Mount Gambier 1800 852 772 9 Norwood 1800 852 772 9

North Plympton 1800 852 772 9 Mount Barker 1800 852 772 9

Oaklands Park 1800 852 772 9 Payneham 1800 852 772 9 Largs Bay 1800 852 772 9 Netley 1800 852 772 9

Prospect 1800 852 772 9

Noarlunga Downs 1800 852 772 9 Goolwa 1800 852 772 9

Semaphore Park 1800 852 772 9 Somerton Park 1800 852 772 9 Stepney 1800 852 772 9

McCracken 1800 852 772 9

North Plympton 1800 852 772 9 Wynn Vale 1800 852 772 9

Myrtle Bank 1800 852 772 9 Warradale 1800 852 772 9

Wattle Park 1800 852 772 9

9 Nuriootpa 8563 7777 9 Tanunda 8563 7777 99 Adelaide 1800 247 365 9 Salisbury North 8448 6258 9 West Lakes Shore 8448 6258 9 West Lakes Shore 0410 044 468 9 Rosewater 8448 6258 99 Grange 8448 6258 9 Semaphore Park 8448 6258 9 West Lakes 8440 2244 9 Parkside 8332 0950

Definitions see page 109

99 999 9 9 9 9 9 9 999 999 9 9 9 9 9 9 9 9 9 9 9 9 9 999 99 999 9 9 9 99 9 9 9 999 999 9 9 9 9 9 99 999 9 99 9 9 9 99 999 99 999 99 9 9 99 9 9 9 999 999 999 999 99 9 999 999 999 9 9 9 99 999 999 999 99 99 999 999 999 9 9 999 9 9 9 9 9 9 9 9 99 9 9999 999 9 999 9

11, 23 15254 11, 23 15259 11, 23 15258 11, 23 15283 11, 23 15257 11, 23 15256 11, 23 15297 11, 23 15299 11, 23 15263 11, 23 15270 11, 23 15308 11, 23 15309 11, 23 38325 11, 23 20139 11, 23 15306 11, 23 15164 11, 23 15262 11, 23 15304 11, 23 19794 11, 23 19217 11, 23 15303 11, 23 15302 11, 23 15265 11, 23 18164 11, 23 19702 11, 23 15264 11, 23 19218 11, 23 15301 11, 23 15267 26 19074 83 21944 83 21517 17, 85 38941 47 19723 47 18132 47 18137 47 18133 47 19722 47 18134 47 61954

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

Home Care Packages directory – Approved Providers Home Care Package approved providers provide home care and support services to members of . the community who live at home. If you’ve been approved for a Government funded Home Care Package of any type you may . approach any Home Care Package approved provider to provide the services you need. Some providers may only provide services in one region while others can service multiple areas. On the following pages you’ll find alphabetical lists of approved providers in SA. To help you know which approved providers offer services in a certain region, we’ve included . coloured bars down the left hand side of the directory pages. The list below is a quick reference guide to help you find in which group council districts are listed. . For example Onkaparinga LGA is grouped under Southern. The colour coded maps on page 134 show you which council districts are grouped together.

SA Metro

Council District

SA Metro

Council District

Eastern

Kangaroo Island

Southern

Prospect

Adelaide Hills

Eastern

Light

Northern

Salisbury

Adelaide Plains

Northern

Marion

Western

Tea Tree Gully

Alexandrina

Southern

Mitcham

Eastern

Unley

Barossa

Northern

Eastern

Victor Harbor

Burnside

Eastern

Mount Barker Norwood Payneham St Peters Onkaparinga

Council District Adelaide

Campbelltown

Mid Northern

Charles Sturt

Western

Gawler

Northern

Holdfast Bay

Western

Council District APY Lands

SA Regional West

Barunga West

Mid North

Berri Barmera Ceduna Clare & Gilbert Valleys

Playford

Mid Northern Southern Northern

Port Adelaide Enfield

Mid Northern

Council District

SA Regional

Kingston

South East

Walkerville

Council District Robe

Loxton Waikerie

East

Southern Mallee

West

Mid Murray

East

Streaky Bay

Mount Remarkable

Coober Pedy

West

Murray Bridge

Copper Coast

Mid North

Naracoorte Lucindale

South East North

Southern Mid Northern Southern

East

Mount Gambier

Eastern

Yankalilla

Roxby Downs

West

Northern Mid Northern

Western

West

Mid North

Mid Northern

West Torrens

Lower Eyre Peninsula

Cleve

SA Metro

SA Regional South East West South East West

Tatiara

South East

The Coorong

South East

East

Tumby Bay

West

South East

Wakefield

Mid North South East

Elliston

West

Northern Area

North

Wattle Range

Flinders Ranges

North

Orroroo Carrieton

North

Whyalla

North

Franklin Harbour

West

Peterborough

North

Wudinna

West

Goyder

Mid North

Port Augusta

North

Yalata

West

Grant

South East

Port Lincoln

West

Yorke Peninsula

North

Karoonda East Murray

East

Port Pirie

Kimba

West

Renmark Paringa

East

Mid North

133

H O M E C A R E

HCPs South Australia

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

P A C K A G E S

134

COOBER PEDY OUTBACK AREAS COMMUNITY OUTBACK AREAS COMMUNITY DEVELOPMENT TRUST TRUST

MARALINGA TJARUTJA DEVELOPMENT

Aged Care Guide

NGU PITJANTJATJARA

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

OUTBACK AREAS COMMUNITY DEVELOPMENT TRUST Nepabunna

South Australia Region Map COOBER PEDY

ROXBY DOWNS

ROXBY

OUTBACK AREAS COMMUNITY DOWNS DEVELOPMENT TRUST

Nepabunna

These maps provide you with a geographical reference to the Council (LGA) areas in South Australia.

ROXBY DOWNS

APY LANDS

INGA TJARUTJA

YALATA

COOBER PEDY CEDUNA

CEDUNA STREAKY BAY

ROXBY DOWNS

FLINDERS RANGES

MOUNT REMARKABLE

STREAKY BAY PORT OUTBACK AREAS COMMUNITY CEDUNA AUGUSTA DEVELOPMENT TRUST

WUDINNA

Nepabunna

MOUNT ORROROO REMARKABLE CARRIETON

PORT AUGUSTA

FLINDERS RANGES ORROROO CARRIETON

FLINDERS

RANGES MOUNT REMARKABLE PETERBOROUGH PETERBOROUGH

WHYALLA WUDINNA

WHYALLA STREAKY FLINDERS BAY PORT NORTHERN NORTHERN RANGES KIMBA KIMBA AUGUSTA MOUNT PORT AREAS PORT AREAS CEDUNA ORROROO Nepabunna REMARKABLE PIRIE FRANKLINGOYDER FRANKLIN PIRIE GOYDER CARRIETON HARBOUR WUDINNA WHYALLA HARBOUR BARUNGA ELLISTON ELLISTON BARUNGA CLEVE CLEVE ROXBY NORTHERN BERRI WEST BERRI WEST STREAKY BAY KIMBA PORT PORT AREAS DOWNS BARMERA BARMER AUGUSTA CLARE & WAKEFIELD PIRIE CLARE & WAKEFIELD FRANKLIN GO COPPER PETERBOROUGH COPPER GILBERT GILBERT HARBOUR RENMARK TUMBY COAST TUMBY ELLISTON COAST BARUNGA VALLEYS VALLEYS WUDINNA WHYALLA CLEVE YORKE LOWER EYRE PARINGA BAY LOWER EYRE YORKE BAY WEST PENINSULA NORTHERN PENINSULA PENINSULA PENINSULA KIMBA MID PORT AREAS MID WAKEFIELD CLARE GERARDCOPPER GERARD MURRAY PIRIE GILBER FRANKLIN GOYDER LOXTONMURRAY TUMBY COAST LO VALLEY HARBOUR ELLISTON YORKE WAIKERIE LOWER EYRE BARUNGA BAY WAI PORT PORT CLEVE BERRI PENINSULA WEST PENINSULA FLINDERS LINCOLN KAROONDA LINCOLN KAROONDA BARMERA RANGES EAST MURRAY CLARE & WAKEFIELD MOUNT EAST MURRAY COPPER CEDUNA ORROROO GILBERT REMARKABLE MURRAY MURRAY TUMBY COAST CARRIETON RENMARK VALLEYS PORT BRIDGE YORKE LOWER EYRE BAY BRIDGE SOUTHERN PARINGA SOUT LINCOLN PENINSULA PENINSULA MALLEE STREAKY BAY MAL PORT MID GERARD AUGUSTA MURRAY MURRAY LOXTON PETERBOROUGH THE COORONG WAIKERIE BRIDGE THE COORONG PORT WUDINNA WHYALLA LINCOLN KAROONDA NORTHERN KIMBA Regional EAST MURRAY TATIARA PORT AREAS TATIAR PIRIE FRANKLIN MURRAY GOYDER BRIDGE HARBOUR ELLISTON KINGSTON BARUNGA SOUTHERN KINGSTON CLEVE BERRI WEST MALLEE BARMERA GAWLER WAKEFIELD CLARE & COPPER NARACOORTE GILBERT NARACO THE COORONG R TUMBY COAST LUCINDALE VALLEYS LUCIND YORKE LOWER EYRE P BAY ROBE PENINSULA ROBE GAWLER PENINSULA MID TATIARA WATTLE RANGE GERARD WATTLE R MURRAY LOXTON PLAYFORD WAIKERIE KINGSTON PORT MOUNT LINCOLN GAMBIER GRANT KAROONDA G EAST MURRAY NARACOORTE MURRAY LUCINDALE BRIDGE LIGHT ADELAIDE SOUTHERN TEA TREE ROBE LIGHT ADELAIDE MALLEE PLAINS GULLY PLAINS SALISBURY WATTLE RANGE

Metropolitan GAWLER

East Mid North North South East West

Eastern Mid Northern Northern Southern Western

Adelaide Detail Inset PLAYFORD

Adelaide Inset

GAWLER

SALISBURY

TEA TREE GULLY

PORT ADELAIDE CAMPBELLTOWN ENFIELD PROSPECT ADELAIDE

CAMPBELLTOWN PROSPECT

TEA TREE GULLY

ADELAIDE BAROSSA PLAINS

BAROSSA

See Adelaide

THE COORONG LIGHT MOUNT GAMBIER GRANT TATIARA

Detail Inset TEAWEST TREE WALKERVILLE SIDE LIGHT Detail Inset WALKERVILLE KINGSTON CAMPBELLTOWN ADELAIDE BAROSSA BURNSIDE GULLY CHARLES PAYNEHAM ADELAIDE TORRENS NORWOOD PLAINS UNLEY ADELAIDE GAWLER NORWOOD PAYNEHAM PROSPECT ADELAIDE STURT ST PETERS HILLS See Adelaide ST PETERS HILLS NARACOORTE Detail Inset WALKERVILLE WEST LUCINDALE T PLAYFORD MITCHAM CAMPBELLTOWN BURNSIDE BAROSSA TORRENS UNLEY MOUNT ROBE NORWOOD PAYNEHAM ADELAIDE PROSPECT MOUNT BARKER ST PETERS HILLS WATTLE RANGE See Adelaide BARKER ONKAPARINGA Detail Inset MARION WALKERVILLE HOLDFAST MITCHAM ONKAPARINGA DE BAY NORWOOD PAYNEHAM ADELAIDE MOUNT GRANT ST PETERS HILLS BARKER SALISBURY ALEXANDRINA MARION ONKAPARINGA ALEXANDRINA TEA TREE LIGHT ADELAIDE MOUNT VICTOR GULLY PLAINS BARKER VICTOR HARBOR ALEXANDRINA HARBOR ONKAPARINGA YANKALILLA YANKALILLA CAMPBELLTOWN BAROSSA VICTOR LAIDE PROSPECT HARBOR ALEXANDRINA See Adelaide YANKALILLA Detail Inset WALKERVILLE EST KANGAROO ISLAND BURNSIDE RENS UNLEY VICTOR KANGAROO ISLAND NORWOOD PAYNEHAM ADELAIDE HARBOR ST PETERS HILLS YANKALILLA Spa al Systems Team - March 2008 MITCHAM DITRDLG_08_04 Spa al Syst KANGAROO ISLAND MOUNT BARKER ON ONKAPARINGA KANGAROO ISLAND ALEXANDRINA

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

135

How to read the HCP table

The table on the next few pages lists approved HCP providers in alphabetical order, detailing the HCP levels they offer and if they offer any package supplements. Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au . The same type of care and services are provided under each HCP level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance. The hours of care are increased at each level of care, i.e. more hours of care and services are provided under HCP Level 4 and the least under HCP Level 1. Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y, or for people who live in rural or remote areas t. The Cultural Environment g indicates providers offerings services for people from culturally diverse backgrounds. Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you. These icons help you find the packages that are most suitable for you.

Eastern Mid Northern Northern Southern Western

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Adelaide Metropolitan SERVICE PROVIDER

PHONE (08)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Cultural Environment

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

Community Services 8346 9155 1234 8eYg ATSI 21730  Aboriginal Home Care Packages 1300 224 477 1234 8ZRg Note 1 7, 59, 90 17475  ACHACH Group Group Home Care Services 1300 224 477 7, 59, 90 38939 1234 8ZR  Adelaide Quality Care Services 1800 870 099 1234 8 38358  Aged Care Planning Home Care Services 0433 897 083 1234 8 93 38920  Alwyndor Support at Home 8177 3200 1234 8ZeR 30 38937  AnglicareSA Home Care Services 1800 317 009 1234 8ZetR 20-21, 37, 50 21926  At Home Created by Life Care 1300 555 220 1234 8Ze 25, 118 17506  AusCare Home & Community Care 1300 455 322 1234 8Z 38987  Barossa Village Home Care 8562 0300 1234 8ZetR 130 18524  Barunga Community Care 8635 0526 1234 8ZetR 21519  Bene Aged Care - Home Care Packages (HCP) 8131 2000 1234 8ZRg CALD, Italian 55 17516   Better Living Home Care Packages 1300 307 344 Note 2 21846 1234 8ZeYtRg  Calvary Community Care Adelaide 1300 660 022 1234 8ZeRg ATSI, CALD 82 17856   Calvary Community Care Southern Fleurieu 1300 660 022 1234 8ZeYtR 82 17492   Clayton Church Homes - Home Care Services 0437 954 452 1234 8 57 38877  Community Support Inc CALD, NESB 29 61870 Note:1. Arabic, Cambodian, Greek, Italian, Muslim 2. CALD, Chinese, European, German,8429Italian1200 1234 8g ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

136

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

These icons help you find the packages that are most suitable for you.

Eastern Mid Northern Northern Southern Western

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Adelaide Metropolitan SERVICE PROVIDER

PHONE (08)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Cultural Environment

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

Care 1800 266 237 1234 8Ze 38948  Concept Health Connect Barossa Hills Fleurieu Home Care Packages 1800 944 912 1234 8ZetR 17474   Country Country Health Connect Inner North Home Care Packages 1800 944 912 20390   Country Health Connect Yorke & Northern Home Care Packages 1800 944 912 1234 8ZetR ATSI 17465  Country Home Serv Yorke Peninsula, Lwr North, Barossa & Gawler 1300 773 202 1234 8ZetRg 17464 12 8ZetR  Direct Care Australia 8336 8861 1234 8Zg French, Greek, Italian 20274  ECH Home Care Services 1300 275 324 1234 8ZeRg NESB 17489  Family Home Support Services 8336 6637 1234 8Zg CALD 19180   Five Good Friends Home Care Services SA 1300 787 581 1234 8ZetR 22262  genU Home Care Packages 1300 558 368 1234 8ZeYR 21456  GOCSA Community Care Services 7088 0500 1234 8ZeYRg Note 1 17500   HCA Home 1300 422 111 1234 8e 38077  Helping Hand Country Community Services 1300 444 663 ATSI, LGBTIQ 45 17490 1234 8ZetRg  Helping Hand Metro Community Services 1300 444 663 1234 8ZeRg CALD, LGBTIQ 45 17491  HenderCare 1300 764 433 1234 8ZeR 21862  Home Support Services 1800 854 300 1234 8ZetRg ATSI, CALD 15318  InHome Care SA 7200 5432 1234 Ze 38393   JCS Home & Community Support 8363 5400 1234 8Z 21728   Kalyra Help at Home 8278 0390 1234 8ZeYtRg LGBTIQ 49 20392  KinCare 1300 110 254 1234 8ZetR 17515  KompleteCare 8265 5696 1234 8 27 20447  Let's Get Care 1300 497 442 38286 1234 8ZeYtR  LHI Retirement Services Glynde 8337 0488 234 14960 8  LHI Retirement Services Hope Valley 8265 8000 234 14961 8  Life Without Barriers SA 8193 9400 1234 8ZeYR 6 21995  LingCare 8371 0711 1234 8g CALD, Chinese 22031  Meals on Wheels (SA) 1800 854 453 1234 8 Welfare Checks 20104  Minda Home Care Services (MHCS) 8179 5280 234 17494 8Z   Murray Mallee Aged Care Group - Home Care Packages 8532 2255 1234 8ZR 28 37706  My Care Solution 8331 9922 1234 8ZeYtR 22185  Orana Aged Care at Home 8375 2000 1234 8 38346  Pearl Home Care - Adelaide North 0437 237 755 62147 1234 8Z  Pennwood Home Care 8341 0401 1234 8Zg Note 2 20757   Polish Aged Care Home Care Packages 8232 1464 1234 8ZeRg Note 3 71 17823  Programmed Care (Formerly Clinical Care Professionals SA) 13 10 95 1234 8ZR 17825  Prompt Care Home Care Packages 1800 472 273 1234 8ZetR 21436 Note:1. European,  Greek, Italian, Macedonian, Vietnamese 2. CALD, Eastern European, Greek, Hungarian, Serbian 3. Eastern European, European, German, Latvian, Polish, Russian, Slavic, Ukrainian ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

137

These icons help you find the packages that are most suitable for you.

Eastern Mid Northern Northern Southern Western

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Adelaide Metropolitan SERVICE PROVIDER

SA Home Care Services  RDNS Living Home Care  Rembrandt Resthaven Home Metropolitan Adelaide  Resthaven Home CareCare Packages  Right at Home RightCarePackages Regional South Australia  SSH Connect At Home Services  Southern Cross Care (SA, NT & VIC) Home Care South Australia  St Anna's Home Care Packages  St Louis Home Care - Adelaide & Adelaide Hills  St Louis Home Care - Victor Harbor & Fleurieu Peninsula   Summa Care SA/NT  The CareSide  The House of St Hilarion  UCWB Home Care Packages  Uniting Communities HC Packages  UnitingSA Home Care   YNA Your Nursing Agency Home Care Services 

Note: 1. Austrian, Dutch, German, Northern European 2. Oxygen and Enteral Feeding Supplement available

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Notes

8198 0392 1300 136 633 1300 136 633 07 3054 1360 8409 1500 1800 852 772 8346 0955 8332 0950 8552 1481 1800 226 342 1300 854 080 8409 1500 8245 7196 1800 615 677 8448 6250 7129 5000

3. Croatian, Polish, Ukrainian 4. Greek, Italian, LGBTIQ, Latvian, Polish

1234 1234 1234 1234 1234 1234 1234 234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

Home Care Packages Supplement

PHONE (08)

1300 364 264

Packages for Veterans

8ZeR 8ZeRg 8ZeYtR 8ZeYtR 8ZR 8ZetRg 8ZetRg 8g 8ZeRg 8ZeRg 8ZeYtR 8ZetR 8g 8ZeYR 8ZetRg 8ZeRg 8

Advert Page

DPS Web ID 15317

Note 1

19704 60, 65 17497 60, 65 17499

Note 2

22069

Italian

38391

ATSI, CALD, LGBTIQ 11, 23 19703 Note 3

17485

Note 4

26 17477

Note 4

26 21533 38290 38183

Note 5

15174 17503

CALD, LGBTIQ Note 6

17, 85 17472 47 17496 21243

5. European, Italian, Vietnamese 6. ATSI, CALD, LGBTIQ, NESB

Looking for independent advice?

Talk to a real person who can help now 08 8121 3715 Home Care Options ~ Retirement Living Options ~ Residential Aged Care ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

138

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

How to read the HCP table

East Mid North North South East West

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional South Australia SERVICE PROVIDER

PHONE (08)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Cultural Environment

Home Care Packages Supplement

Notes

Community Services 8346 9155 1234 8eYg ATSI  Aboriginal ACH Group Home Care Packages 1300 224 477 1234 8ZRg Note 1  ACH Group Home Care Services 1300 224 477 1234 8ZR  Village Home Care 8562 0300 1234 8ZetR  Barossa Barunga Community Care 8635 0526 1234 8ZetR  Better Living Home Care Packages 1300 307 344 1234 8ZeYtRg Note 2  Boandik Community Care, across Limestone Coast 8724 1251 1234 8ZetR  Calvary Community Care Flinders & Far North 1300 660 022 1234 8ZeYtRg ATSI, CALD   Calvary Community Care Southern Fleurieu 1300 660 022 1234 8ZeYtR   Community Support Inc 8429 1200 1234 8g CALD, NESB  Concept Care 266 237 1234 8Ze  Country Health Connect Barossa Hills Fleurieu Home Care Packages 1800 1800 944 912 1234 8ZetR  Country Health Connect Coober Pedy Home Care Packages 1800 944 912 1234 8ZetR   Country Health Connect Eyre Home Care Packages 1800 944 912 1234 8ZetRg ATSI   Country Health Connect Inner North Home Care Packages 1800 944 912  Country Health Connect Riverland Mallee Coorong Home Care Pkgs 1800 944 912 1234 8ZetR ATSI 1234 8ZetRg   Country Health Connect South East Home Care Packages 1800 944 912 1234 8ZetRg ATSI  Note: 1. Arabic, Cambodian, Greek, Italian, Muslim 2. CALD, Chinese, European, German, Italian

Advert Page

DPS Web ID 21730

7, 59, 90 17475 7, 59, 90 38939 130 18524 21519 21846 17509 82 17466 82 17492 29 61870 38948 17474 17484 17512 20390 17469 17520

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

139

These icons help you find the packages that are most suitable for you.

East Mid North North South East West

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional South Australia SERVICE PROVIDER

PHONE (08)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Cultural Environment

Home Care Packages Supplement

Notes

Advert Page

Health Connect Yorke & Northern Home Care Packages 1800 944 912 1234 8ZetRg ATSI  Country Home Serv Yorke Peninsula, Lower North, Barossa & Gawler 1300 773 202 12 8ZetR  Country HCA Home 1300 422 111 1234 8e  Helping Hand Country Community Services 1300 444 663 1234 8ZetRg ATSI, LGBTIQ   HenderCare 1300 764 433 1234 8ZeR  Kalyra Help at Home 8278 0390 1234 8ZeYtRg LGBTIQ  1300 110 254 1234 8ZetR  KinCare Living (formerly known as Whyalla AC Home Supp Program) 8545 3088 1234 8ZeRg CALD, LGBTIQ  Kindred Get Care 1300 497 442 1234 8ZeYtR  Let's Flinders Home Care Packages 8683 3970 1234 8ZetR  Matthew on Wheels (SA) 1800 854 453 1234 8 Welfare Checks  Meals Mallee Aged Care Group - Home Care Packages 8532 2255 1234 8ZR  Murray Aged Care at Home 8375 2000 1234 8   Orana RDNS SA Home Care Services 1300 364 264 1234 8ZeR  Home Care Packages Regional South Australia 1300 136 633 1234 8ZeYtR   Resthaven at Home RightCare 07 3054 1360 1234 8ZR Note 1  Right SSH Connect At Home Services 8409 1500 1234 8ZetRg Italian  In-Home & Community Care 8823 0019 1234 8ZetRg Note 2  StarSummaof theCareSeaSA/NT 1800 226 342 1234 8ZeYtR  The CareSide 1300 854 080 1234 8ZetR  Umoona Aged Care (Tjilpi Tjuta Kanyini) 8245 7196 1234 8ZeYR  Uniting Communities Home Care Packages 8672 5605 2 ATSI 8etg  Uniting Communities Home Care Packages 1800 615 677 1234 8ZetRg CALD, LGBTIQ  Wami Kata Old Folks Home 8641 1233 ATSI 1234 8etg  Note: 1. Oxygen and Enteral Feeding Supplement available 2. LGBTIQ, Includes services through Veteran's Home Care

DPS Web ID 17465 17464 38077

45 17490 21862 49 20392 17515 17505 38286 19757 20104 28 37706 38346 15317 60, 65 17499 22069 38391 19567 38290 38183 17503 15222 17, 85 17472 15058

Aged Care Guide

140

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

SA Culturally Appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services

Cultural Group ATSI

Aged Care Home Name Country Hlth Connect Estn Eyre Health & AC

Cultural Group European

Aged Care Home Name The House of St Hilarion

ATSI

Edenfield Family Care Nerrilda

Port Augusta 8641 0043 15006

German

All Care Aged Care - The Vales

Morphett Vale 8321 0100 15275

ATSI

Elders Village

Davoren Park 8287 1454 14985

Greek

All Care Aged Care - The Vales

Morphett Vale 8321 0100 15275

ATSI

Seaview Village

Thevenard 8625 2855 15359

Greek

Ridleyton Greek Home for the Aged

ATSI

Tjilpiku Pampaku Ngura Aged Care Service

Pukatja 8956 7033 19671

Greek

St Basil's Aegean Village

Christie Downs 7424 0900 14947

ATSI

Umoona Aged Care (Tjilpi Tjuta Kanyini)

Coober Pedy 8672 5605 15222

Greek

St Basil's Croydon Park

Croydon Park 7424 0900 15028

ATSI

Wami Kata Old Folks Home

Port Augusta 8641 1233 15058

Greek

St Basil's St Peters

CALD

Bene Campbelltown

Campbelltown 8397 0200 15080

CALD

Bene Italian Village

St Agnes 8397 0200 15064

CALD

Bene St Clair

Woodville 8397 0200 14919

Indian

All Care Aged Care - The Vales

Morphett Vale 8321 0100 15275

CALD

North Eastern Community Residential ACF Campbelltown 8366 8261 14908

Italian

All Care Aged Care - The Vales

Morphett Vale 8321 0100 15275

CALD

Para Hills Residential Care

Para Hills West 8282 5400 15096

Italian

St Joseph's House Residential Care Facility

CALD

St Anna's Residential Care Facility

Brompton 8346 0955 15169

Italian

The House of St Hilarion

Seaton 8409 1500 15174

CALD

St Basil's Aegean Village

Christie Downs 7424 0900 14947

Italian

Villa St Hilarion Fulham

Fulham 8235 9055 15184

CALD

St Basil's Croydon Park

Croydon Park 7424 0900 15028

Latvian

Amber Aged Care

Paradise 8465 5500 15057

CALD

St Basil's St Peters

St Peters 7424 0998 15055

Polish

All Care Aged Care - The Vales

CALD

Uniting Communities Aldersgate RAC

Felixstow 8206 0411 14950

Polish

Pennwood Village

CALD

Uniting Communities Murray Mudge AC

Glenelg 8375 1111 15008

Russian

All Care Aged Care - The Vales

Croatian

UnitingSA Seaton Aged Care

Seaton 8448 6280 15106

Serbian

Oakden Green Aged Care

Dutch

Rembrandt Court (Residential)

Oaklands Park 8198 0300 15102

Serbian

Pennwood Village

Ukrainian

UnitingSA Seaton Aged Care

Estn European Pennwood Village

PHONE (08)

DPS Web ID Cleve 8628 2399 15369

Pennington 8341 0401 14973

Estonian

Amber Aged Care

Paradise 8465 5500 15057

European

Pennwood Village

Pennington 8341 0401 14973

European

Rembrandt Court (Residential)

PHONE (08)

DPS Web ID Seaton 8409 1500 15174

Brompton 8340 1155 14969

St Peters 7424 0998 15055

Hungarian Clayton Church Homes Magill

Magill 8165 6400 18821

Hungarian Oakden Green Aged Care

Oakden 8261 3688 15094

Port Pirie 8632 1450 15009

Morphett Vale 8321 0100 15275 Pennington 8341 0401 14973 Morphett Vale 8321 0100 15275 Oakden 8261 3688 15094 Pennington 8341 0401 14973 Seaton 8448 6280 15106

Vietnamese Calvary Flora McDonald Retirement Com'ty Cowandilla 8159 7000 15121 Vietnamese The House of St Hilarion

Seaton 8409 1500 15174

Oaklands Park 8198 0300 15102

SA Culturally Appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted

cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all

people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group Arabic

Service Provider ACH Group Home Care Packages

ATSI

Aboriginal Community Services

ATSI

Calvary Community Care Adelaide

Cultural Group ATSI

Service Provider Calvary Community Care Flinders & Far North

DPS Web ID 1300 660 022 17466

21730

ATSI

Country Health Connect Eyre Home Care Packages

1800 944 912 17512

1300 660 022 17856

ATSI

DPS Web ID 1300 224 477 17475 PHONE (08)

8346 9155

PHONE (08)

Country Health Connect Riverland Mallee Coorong HCPs 1800 944 912 17469

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

141

Cultural Group ATSI

Service Provider Country Health Connect South East Home Care Pkgs

DPS Web ID 1800 944 912 17520

Cultural Group Greek

Service Provider St Louis Home Care Adelaide & Adelaide Hills

8332 0950

DPS Web ID 17477

ATSI

Country Health Connect Yorke & Northern HCPs

1800 944 912 17465

Greek

St Louis Home Care Victor Harbor & Fleurieu Peninsula 8552 1481

21533

ATSI

Helping Hand Country Community Services

1300 444 663 17490

Hungarian

Pennwood Home Care

20757

ATSI

Home Support Services

1800 854 300 15318

Italian

ACH Group Home Care Packages

ATSI

Southern Cross Care* Home Care South Australia

1800 852 772 19703

Italian

Bene Aged Care - Home Care Packages (HCP)

PHONE (08)

8341 0401

1300 224 477 17475 8131 2000

17516

ATSI

Umoona AC (Tjilpi Tjuta Kanyini)

8672 5605

15222

Italian

Better Living Home Care Packages

ATSI

UnitingSA Home Care

8448 6250

17496

Italian

Direct Care Australia

8336 8861

20274

ATSI

Wami Kata Old Folks Home

8641 1233

15058

Italian

GOCSA Community Care Services

7088 0500

17500

Austrian

Rembrandt Living Home Care

8198 0392

19704

Italian

SSH Connect At Home Services

8409 1500

38391

CALD

Bene Aged Care - Home Care Packages (HCP)

8131 2000

17516

Italian

St Louis Home Care Adelaide & Adelaide Hills

8332 0950

17477

CALD

Better Living Home Care Packages

1300 307 344 21846

Italian

St Louis Home Care Victor Harbor & Fleurieu Peninsula 8552 1481

21533

CALD

Calvary Community Care Adelaide

1300 660 022 17856

Italian

The House of St Hilarion

8409 1500

15174

CALD

Calvary Community Care Flinders & Far North

1300 660 022 17466

Latvian

Polish Aged Care Home Care Packages

8232 1464

17823

CALD

Community Support Inc

Latvian

St Louis Home Care Adelaide & Adelaide Hills

8332 0950

17477 21533

8429 1200

61870

8336 6637

1300 307 344 21846

CALD

Family Home Support Services

19180

Latvian

St Louis Home Care Victor Harbor & Fleurieu Peninsula 8552 1481

CALD

Helping Hand Metro Community Services

1300 444 663 17491

LGBTIQ

Helping Hand Country Community Services

1300 444 663 17490

CALD

Home Support Services

1800 854 300 15318

LGBTIQ

Helping Hand Metro Community Services

1300 444 663 17491

CALD

Kindred Living

8545 3088

17505

LGBTIQ

Kalyra Help at Home

8278 0390

20392

CALD

LingCare

8371 0711

22031

LGBTIQ

Kindred Living

8545 3088

17505

CALD

Pennwood Home Care

8341 0401

20757

LGBTIQ

Southern Cross Care* Home Care South Australia

CALD

Southern Cross Care* Home Care South Australia

1800 852 772 19703

LGBTIQ

St Louis Home Care Adelaide & Adelaide Hills

8332 0950

17477

CALD

Uniting Communities Home Care Packages

1800 615 677 17472

LGBTIQ

St Louis Home Care Victor Harbor & Fleurieu Peninsula 8552 1481

21533

CALD

UnitingSA Home Care

17496

LGBTIQ

Star of the Sea In-Home & Community Care

19567

Cambodian ACH Group Home Care Packages

1300 224 477 17475

LGBTIQ

Uniting Communities Home Care Packages

Chinese

Better Living Home Care Packages

1300 307 344 21846

LGBTIQ

UnitingSA Home Care

Chinese

LingCare

8371 0711

22031

Macedonian GOCSA Community Care Services

Croatian

St Anna's Home Care Packages

8346 0955

17485

Muslim

ACH Group Home Care Packages

Dutch

Rembrandt Living Home Care

8198 0392

19704

NESB

Community Support Inc

Estn European Pennwood Home Care

8341 0401

20757

NESB

ECH Home Care Services

Estn European Polish Aged Care Home Care Packages

8232 1464

17823

NESB

UnitingSA Home Care

8448 6250

1800 852 772 19703

8823 0019

1800 615 677 17472 8448 6250

17496

7088 0500

17500

1300 224 477 17475 8429 1200

61870

1300 275 324 17489 8448 6250

17496

Nthn European Rembrandt Living Home Care

8198 0392

19704

European

Better Living Home Care Packages

European

GOCSA Community Care Services

7088 0500

17500

Polish

Polish Aged Care Home Care Packages

8232 1464

17823

European

Polish Aged Care Home Care Packages

8232 1464

17823

Polish

St Anna's Home Care Packages

8346 0955

17485

European

The House of St Hilarion

8409 1500

15174

Polish

St Louis Home Care Adelaide & Adelaide Hills

8332 0950

17477

8336 8861

20274

1300 307 344 21846

French

Direct Care Australia

German

Better Living Home Care Packages

Polish

St Louis Home Care Victor Harbor & Fleurieu Peninsula 8552 1481

21533

Russian

Polish Aged Care Home Care Packages

8232 1464

17823

German

Polish Aged Care Home Care Packages

8232 1464

17823

Serbian

Pennwood Home Care

8341 0401

20757

German

Rembrandt Living Home Care

8198 0392

19704

Slavic

Polish Aged Care Home Care Packages

8232 1464

17823

Greek

ACH Group Home Care Packages

Ukrainian

Polish Aged Care Home Care Packages

8232 1464

17823

Greek

Direct Care Australia

8336 8861

20274

Ukrainian

St Anna's Home Care Packages

8346 0955

17485

Greek

GOCSA Community Care Services

7088 0500

17500

Vietnamese GOCSA Community Care Services

7088 0500

17500

Greek

Pennwood Home Care

8341 0401

20757

Vietnamese The House of St Hilarion

8409 1500

15174

1300 307 344 21846

1300 224 477 17475

* (SA, NT & VIC)

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

Aged Care Guide

SA In Home Care Services PHONE (08)

CHS

See Definition of Terms page 109

Aboriginal Community Services

8346 9155

ACH Group Home Care Packages

1300 224 477

ACH Group Home Care Services

1300 224 477

9 99 99 99

ACH Group Respite Services

8159 3530

ActivOT - Helen Whait

1800 228 868

Adelaide Quality Care Services

1800 870 099

AHC Hills Home & Com'ty Support Program Alliance Community

8408 0400 1300 769 155

Alwyndor - Support at Home

8177 3200

Alwyndor Support at Home

8177 3200

ANFE Community Care

8234 5550

AnglicareSA Health and Wellness Services

1800 317 009

AnglicareSA Home Care Services

1800 317 009

At Home Created by Life Care

1300 555 220

Attune Hearing (NSW, QLD, VIC, SA & WA)

1300 736 702

AusCare Home & Community Care

1300 455 322

Australian Red Cross Aged Care Services SA

8100 4500

Barossa Council Home Assist

8563 8411

Barossa Village Home Care

8562 0300

Barunga Community Care

8635 0526

Bene Aged Care CHSP

8131 2000

Bene Aged Care Home Care Packages (HCP)

8131 2000

Better Living Home Care Packages 1300 307 344 Beyond Blindness Social Activities Centre 8367 6088 (East, North, West) Beyond Blindness Social Activities Centre (South) 8367 6088 Boandik Com'ty Care, across Limestone Coast

8724 1251

Calvary Community Care Adelaide

1300 660 022

Calvary Community Care Flinders & Far North

1300 660 022

Calvary Community Care Southern Fleurieu

1300 660 022

Calvary Home Maintenance & Modifications

1300 660 022

Campbelltown Council Home Support Program

8366 9203

Carer & Community Support

8433 9555

Careseekers

1300 765 465

Centacare Northern Network

8228 8900

Chinese Welfare Services Home Care Packages

8212 2988

City of Burnside Home Support Program

8366 4193

City of Charles Sturt - Ageing Well Services

8408 1529

City of Marion Positive Ageing & Inclusion

8375 6649

City of Mitcham Community Wellbeing

8372 8888

City of Norwood, Payneham & St Peters HSS

8366 4611

City of Onkaparinga Seniors & Disability Serv

8384 0666

City of Playford Home Assist Program

8256 0355

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

142

9 99

Notes

9 99 99 99 9 9 999 99

99 99 99 9

9 9 99 99 99 9 9

99 99 99 99 9 9 9 9 9 9 9 9 9 9 9 9 9

Note: 1. Includes services for daily telephone support through Telecross

99 99 99

9 9 9

99 9 99999 99 9 9999

99 999 99 999

DPS Web Advert Page ID 21730 7, 59, 90 17475 7, 59, 90 38939 7, 59, 90 19188 45154

99 99 99 9 99 999999999 99 999

38358 21698 38377 38362 In home services

9 999 9 99999

30 38937

999 99 999

21961 20-21, 37, 50 19678 20-21, 37, 50 21926 25, 118 17506

999999999 99 Note 1 9 9 99 130 99 999 99999 99 999999999 55 9 999 9 999 55 9 999 9 99 999999999999 99 Services for clients who are legally blind 99 99 Services for clients who are legally blind 99 999999999 82 9999999 999 82 9999999 999 82 9999999 999 82 9 9 9 99 9 9 999 99 99 99999 9 9 999 99 99 9 999 Note 2 99 99 9 999 9 99 999 9 999 99999 9 9 99 9 99 9 99 9 9 999 99 999

40084 38987 38428 21623 18524 21519 20454 17516 21846 38277 38278 17509 17856 17466 17492 37128 21692 21764 21553 21632 21761 21719 21710 21701 21690 21715 21742 21686

2. Services for Chinese frail aged clients and/or those with dementia or a mental illness

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

SA In Home Care Services PHONE (08)

CHS

See Definition of Terms page 109

City of Prospect Community Support

8342 8091

City of Salisbury Home & Community Services

8406 8225

City of Tea Tree Gully Active Ageing

8397 7444

City of Unley Community Support & Wellbeing

8372 5111

City of West Torrens Home Assist Program

8416 6251

9 9 9 9 9

Claro Aged Care & Disability Services (VIC)

1300 303 770

Clayton Church Homes - Home Care Services

0437 954 452

Community Support Inc

8429 1200

COTA Home Maintenance Service Country Home Services Yorke Peninsula, Lower North, Barossa & Gawler Direct Care Australia

1300 658 842

ECH Home Care Services

1300 275 324

Enable Speech Pathology Services

0491 601 185

Encara

1300 761 965

1300 773 202 8336 8861

Family Home Support Services

8336 6637

Gleam Team Domestic Services

8352 5885

GOCSA Community Care Services

7088 0500

Greek Welfare Centre Services

8212 5100

Greek Welfare Centre Services - Port Pirie Greenleaf Consultancy

8212 5100 0412 947 432

GSASA Community Services North & West

8340 3889

GSASA Community Services South

8340 3889

HCA Home

1300 422 111

Helping Hand Country Community Services

1300 444 663

Helping Hand Metro Community Services

1300 444 663

HenderCare

1300 764 433

Home Modifications Aust (MOD.A)

0412 921 221

Home Nursing Solutions

8331 3791

Home Support Services

1800 854 300

Hutt Street Centre

8418 2500

InHome Care SA

7200 5432

JCS Home & Community Support

8363 5400

Kalyra Help at Home

8278 0390

KinCare

1300 110 254

KompleteCare

8265 5696

Life Without Barriers SA

8193 9400

LingCare

8371 0711

MACASA Community Services

8241 0266

Mable

1300 736 573

Meals on Wheels (SA)

1800 854 453

Minda Home Care Services (MHCS)

8179 5280

143

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

9 99 99 9 999 99 999 99 9 Note 1 9 999 9 999 24 hour care also available 9 99999 999 Coordination of home modifications 9 999 99999 9 9 999999 999999999 9 999999999999 99 99 999999999 9 9 99 99 99999 999 9 9 99 99 999 9 999 99 99 999 9 99 Includes meal delivery service 99 9 999 9999999 999 99 9 999 99 9 999 9 99 999999999 99 999999999999 99 999999999999 9 9999999999999 Note 2 Includes home modifications 9 9 9 99 999999999 99 999999999999 9 9 9 Note 3 99 99 999999999 Note 4 99 99 999 9 999 99 999999999999 99 99999999 999 Includes transition care services 99 99 999 99999 Overnight services available 999999 999 9 9 9 99 99 9 999 99 9 9 99 Includes meal delivery service 9 999999999999 Shopping excluded 9 9 9 99 999 99999

Note: 1. Includes home modifications; meal preparation services not included 2. Includes services for clients with mental health issues

9 9 9 99 9 9 99 99

DPS Web Notes Advert Page ID 21702 Home Modifications offered 99 21699 21707 21706 21755 22122 57 38877 29 61870 99 37738 17464 20274 17489 60938 49136 19180 21695 17500 21539 61898 45140 21703 21757 38077 45 17490 45 17491 21862 19818 38539 15318 21744 38393 21728 49 20392 17515 27 20447 6 21995 22031 21745 22109 20104 17494

3. Assisting people who are homeless or at risk of homelessness 4. Includes relocation/decluttering services

SA In Home Care Services See Definition of Terms page 109

PHONE (08)

mobility app

1300 438 227

Mount Barker Council Home Assist

8391 7234

My Care Solution

8331 9922

Northern Respite Care Services

0411 117 323

Pearl Home Care - Adelaide North

0437 237 755

Pennwood Home Care

8341 0401

Plena Healthcare

13 60 33

Podiatry Services SA Clinical Services

8297 4808

Polish Aged Care Home Care Services

8232 1464

Polish Aged Care Social Support Service

8232 1464

Pop-Up Community Care Programmed Care (Formerly Clinical Care Professionals SA) Programmed Care SA & NT

1300 858 047

RDNS SA Home Care Services

1300 364 264

Rembrandt Living Home Care

8198 0392

13 10 95 13 10 95

Remedy Health Care

1300 734 224

Resthaven In Home Supp Serv Metro Adelaide

1300 136 633

Resthaven In Home Supp Serv Reg South Aust

1300 136 633

Resthaven Lifestyle Choices Plus

1300 136 633

Right at Home RightCare

07 3054 1360

Rural City of Murray Bridge Com'ty Care Serv

8539 1100

SSH Connect At Home Services

8409 1500

Senior Helpers Paradise

8180 9975

Serbia & Montenegro Com'ty Services

8340 1772

Southern Cross Care* Home Care South Aust

1800 852 772

St Louis Home Care Adelaide & Adelaide Hills St Louis Home Care Victor Harbor & Fleurieu Peninsula Star of the Sea In-Home & Community Care

8332 0950

TabTimer - helping to keep people on time Tailem Bend Community Centre The CareSide

8552 1481 8823 0019 1300 822 846 8572 3513 1300 854 080

Tjilpiku Pampaku Ngura Aged Care Service

8956 7033

Town of Gawler Home Assist Program

8522 1177

UCWB Commonwealth Home Support Program

8245 7196

Ukrainian Social Services

8340 2434

Uniting Communities CHSP

1800 615 677

UnitingSA Home Care

8241 0201

ViWa Home Care Services

8359 4115

W&L Aged Care Services (SA)

1300 952 433

Yellow Door Care

8362 3033

YNA Your Nursing Agency Home Care Services

7129 5000

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Aged Care Guide

CHS

144

Notes

DPS Web Advert Page ID 61859

9999 9 99 9 9 9 999 9 99999999 999 9 9 999 99 999999999999 9 999999 9 99 9 Mobile services 9 71 9 99 9 9 999 99 9 99 Includes meal delivery service 71 9 99 999999999 999999999 9 999 9 999999 99999 99 99999999 999 99 99 999999999 9999 99 9 99 60, 65 99 99 99999 999 60, 65 99 99 99999 999 60, 65 9 99 99999 999 9 9 9 99 999 9 99999999 999 Includes meal delivery service 9 9 99 99999 CALD 9 9 99 11, 23 99 99 999999999 26 9 999999999999 24 hour care available 26 99 999999999999 24 hour care available 9 999 999999999 Medication reminder product 99 9 9 9 9 99 99 Includes home modification services 99 99 999999999 9 9 9 9 9 9 99 9 Meal preparation excluded 9 9 99 9 9 9 9 99 17, 85 9999999999 99999 47 9 99 999999999 Note 1 9 9 9 9 999 9 9 99 999999999 Includes overnight respite services 15 9 99 999999999

Note: 1. NESB; Services clients in metropolitan Adelaide, the Riverland & Whyalla areas

21691 22185 18823 62147 20757 37938 38297 17823 20147 61986 17825 38867 15317 19704 18679 19228 19729 19731 22069 21687 38391 38969 21743 19703 17477 21533 19567 19268 21733 38183 19671 21709 19199 21751 17473 17496 21752 18172 38389 21243

* (SA, NT & VIC)

Aged Care Guide

See Definition of Terms pages 109

SUBURB

PHONE (08)

ACH Group Respite Services

Adelaide 8159 3530

ACH Group Social Links Alwyndor (delivered by Community Wellbeing, City of Holdfast Bay) ANFE Day Care Program

Adelaide 1300 224 477

Bene Aged Care Dementia Specific Ctr Based Respite Bene Aged Care Multicultural Social Support Group Beyond Blindness (Blind Welfare Association) Social Activities Centre (East, North, West) Beyond Blindness (Blind Welfare Association) Social Activities Centre (South) Calvary Community Care Respite Cottage Carer & Community Support Carers & Disability Link Barossa Carers & Dis Link Yorke Peninsula Chinese Welfare Service Be a Friend Com'ty Program City of Burnside Social Support Programs City of Charles Sturt Community Centres City of Marion Neighbourhood Centres City of Mitcham Community Wellbeing City of Onkaparinga Seniors & Disability Serv City of Playford Social Support Programs City of Salisbury Seniors Centres City of West Torrens Social Support Program Country Health Connect Wunderlea Day Centre ECH Overnight Respite Care Centre/Day Programs GOCSA Community Care Services Greek Welfare Centre Services GSASA Community Services North & West GSASA Community Services South Health Focus Community Services Hungarian Caritas Society in SA Hutt Street Centre JCS Home & Community Support Life Care Norman House MACASA Community Services Matthew Flinders Day Centre Murray Mallee Aged Care Social Programs Polish Aged Care Seniors Support Rembrandt Living Social Groups Resthaven Northern Community Services Resthaven Respite & Carer Supp Serv Metro Adelaide Note: 1. 2. 3. 4.

Brighton 8229 9828 Torrensville 8234 5550 St Agnes 8131 2000 Woodville North 8131 2000 Gilles Plains 8367 6088

Notes

CHS

SA Centre Based Care (CBC)

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

145

DPS Web Advert Page ID 7, 59, 90 19188

9 99 9999 9 999 9999 9 99 9 9999999 9 9999 999 9 9 99 999 9 99 Services for clients who are legally blind

9 99 Note 1 Port Augusta 1300 660 022 9 9999999 Day/overnight services available Eastwood 8433 9555 9 99 Nuriootpa 8562 4000 9 99 999 Kadina 8821 2444 9 99 999 Adelaide 8212 2988 9 99 9999 Note 2 Tusmore 8366 4144 9 99 999 Woodville 8408 1279 9 9 99 Sturt 8375 6703 9 9 99 Torrens Park 8372 8888 9 9 99 Noarlunga Centre 8384 0666 9 99 999 Elizabeth 8256 0355 9 99 999 Note 3 Salisbury 8406 8525 9 9 99 Plympton 8416 6251 9 9 Mount Barker 8393 1850 9 99 999 Note 4 Adelaide 1300 275 324 9 9999999 Note 5 Adelaide 7088 0500 9 99 99 Torrensville 8212 5100 9 999 999 West Croydon 8340 3889 9 9 999 Morphett Vale 8340 3889 9 9 999 Port Augusta 8641 9191 9 9 9 Norwood 8333 0376 9 9 99 Adelaide 8418 2500 9 Note 6 999 Joslin 8363 5400 9 999 99 Everard Park 1800 555 990 9 9999999 Note 7 Cheltenham 8241 0266 9 9 99 Port Lincoln 8683 0262 9 9999999 Murray Bridge 8532 2255 9 99 99 Adelaide 8232 1464 9 9999999 Adelaide 8198 0300 9 9999 99 Gawler 8526 4700 9 99 99999 Respite groups for CALD clients available Unley 8373 9113 9 9999999 Note 8 Gilles Plains 8367 6088

Services for clients with low vision or who are blind Services for Chinese frail aged clients and/or those with dementia or a mental illness Services for ATSI, Greek, Italian & Spanish clients as well as those with mental health concerns Services for aged people with memory loss, mental illness or younger people with disabilities

5. 6. 7. 8.

7, 59, 90 19190 30 21689 21753 55 20456 55 20458 38277 38278 82 21238 21764 22049 22058 21717 21760 21759 21756 21690 21742 21767 21750 21771 21793 20449 17500 21539 21703 21757 19759 38871 21744 21728 25, 118 18168 21745 19756 28 20125 71 20148 21981 60, 65 62188 60, 65 18208

Services for people living with dementia and their carers Assisting people who are homeless or at risk of homelessness Provides cottage based overnight and day respite Includes short or long-term day or overnight respite & in-home respite options

Aged Care Guide

SA Centre Based Care (CBC) See Definition of Terms pages 109

SUBURB

Resthaven Respite & Carer Supp Serv Reg South Australia Southern Cross Care* Hills, Mallee, Southern Buddy Prog Southern Cross Care* Willow Fern Com'ty Respite Cottage Southern Cross Care* Myrtle Cottage Com'ty Respite SSH Connect Day Care Programs St Basil's Plateia Day Respite Program Tanunda Lutheran Home Barossa Club Ukrainian Social Services Uniting Communities Allied Health Services ViWa Home Care Services

PHONE (08)

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

CHS

146

9 9999999 9 9 99999 Note 2 Mount Barker 1800 852 772 9 9999999 Myrtle Bank 1800 852 772 9 99999999 Seaton 8409 1500 9999 99 Holiday & weekend services also available Mile End 0412 592 281 9 9999999 Note 3 Tanunda 8563 7777 9 9 99 Hindmarsh 8340 2434 9 9 99 Meals for social support group Prospect 8202 5900 9 9 9999 Mawson Lakes 8359 4115 9 99 999 Mount Barker 1800 852 772

3. Includes services for people living with early onset dementia

Aged Care Guide

PHONE (08)

Newton 1300 224 477

ACH Group Health & Wellbeing Services South

Christie Downs 1300 224 477

ACH Group Health & Wellbeing Services West

Glenelg East 1300 224 477

AnglicareSA Health and Wellness Services

Westbourne Park 1800 317 009

Bene Aged Care Multicultural Social Support Group

Woodville North 8131 2000 Naracoorte 1800 944 912

ECH Wellness Centres

Adelaide 1300 275 324

Eldercare Acacia Court Day Therapy Centre

Hendon 8243 1844

Health Focus Community Services LHI Retirement Services Day Therapy Centre Life Care Active Matthew Flinders Day Centre Podiatry Services SA Clinical Services

Port Augusta 8641 9191 Glynde 8336 0111 Payneham 1800 555 990 Port Lincoln 8683 0262 Plympton 8297 4808

Resthaven Wellness Services (Exercise, Therapy, Self Management) Unley 1300 136 633 Southern Cross Care* Inc Carmelite Health & Wellness Centre Myrtle Bank 1800 852 772 Southern Cross Care* The Philip Kennedy Centre Largs Bay 1800 852 772 Health & Wellness Centre Southern Cross Care* The Pines Health & Wellness Ctr North Plympton 1800 852 772 Tanunda Lutheran Home Leisure & Lifestyle Services

Tanunda 8563 7777

The Salvation Army Healthlink Allied Health Services

Modbury 8264 8300

Uniting Communities Allied Health Services

Prospect 8202 5900

Com pl Die ement titia ary Div n & Nu Thera ersi pis trit Exe onal T ionist t h rcis er Hyd e Ther apist roth apis Occ erap t upa y Se Phy tiona rvices l Th sio Pod therap erapis t iatr ist Psy ist\ cho Reg logy/C iste ou Soc red Nu nsellin ial W rse g Spe orker ech The rap ist

SUBURB

11, 23 18165 11, 23 19193 38392 21518 83 19713 21751 17, 85 19761 21752 * (SA, NT & VIC)

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

SA Day Therapy Centres

Country Health Connect Naracoorte Healthy Living Prog

Notes

Note 1

Unley 1300 136 633

Note: 1. Includes short or long-term day or overnight respite & in-home respite options. 2. Includes visit by a Buddy worker in the clients' homes or community.

ACH Group Health & Wellbeing Services East/North

DPS Web Advert Page ID 60, 65 19184 11, 23 18161

Notes

99 99 99

DPS Web Advert Page ID 7, 59, 90 20119

9 999999 7, 59, 90 9 999999 7, 59, 90 9 999999 Note 1 20-21, 37, 50 99999 9 55 9999 999 9 Includes exercise programs 9 9 99 9 999 9 9 9 999 9 Note 2 99 Note 3 9 9 99 Note 4 25, 118 9 999 99 99 9 60, 65 99 9 999 999 Note 5 Note 6 11, 23 9999 999 99 11, 23 9999 999 99 Note 6 11, 23 9999 999 99 Note 6 83 999 99999999 9 9 Note 7 17, 85 999999 99 Note 8

Note: 1. Includes health education, strength & fitness/falls & balance groups 2. Includes exercise/activity groups within the community 3. Includes Parkinson's group, Tai Chi, balance group, dementia education group, low vision group 4. Includes self-management of chronic diseases and exercise rehabilitation as well as general strength and fitness classes 5. Includes reablement & restorative care, chronic health management, support groups, therapies & exercise classes

20118 20113 19678 20458 19758 18487 19754 19759 19689 18167 19756 38297 19727 19223 15209 18163 19713 19760 19761

6. Massage Therapy, Health and Wellness Planning, Social Engagement, Health Education 7. Includes massage therapy, strength and balance exercises, falls prevention exercises, Tai chi and walking groups 8. Includes falls prevention, Tai Chi, cognition classes & home safety assessments * (SA, NT & VIC)

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

How to read the residential tables

If you also use

www.AgedCareGuide.com.au

then this number is the unique identifier

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on Sec Premis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura Bed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

147

Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name

Notes

PHONE (08)

ABC Council

DPS Advertisement Web Page Reference ID

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

123 Sample Rd

P 91 50

1234 5678

C D TF

61 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H

Booked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Culturally Specific

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Retirement Living Onsite — Retirement living services/village . co-located on the same geographic site as the aged care facility.

Residential aged care

Northern Territory aged care homes

148

Aged Care Guide

Northern Territory Region Map

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Central Greater Darwin North Eastern North Western Southern

This map provides you with a geographical reference to the Council (LGA) areas in the Northern Territory.

Northern Territory

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

ALICE SPRINGS to WEST DALY PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

NORTHERN TERRITORY Aged Care Homes listed by Councils (LGAs) and then Suburbs

149

Notes

1st time user?. See page 147

DPS Advertisement Web Page Reference ID

ALICE SPRINGS Council Alice Springs 0870 Hetti Perkins Home for the Aged

9 Percy Ct

8952 5811

Old Timers Village

446 South Stuart Hwy

8952 2844

60 36 108 81

50 Peko Rd

8962 1222

25 7

113 Dick Ward Dr

8948 0442

BARKLY Council

D TF g D TF b g

s s

ATSI

18880

ATSI

18882

Tennant Creek 0860 Pulkapulkka Kari Flexible AC Serv

DARWIN Council

ATSI

18883

ATSI

18879

Coconut Grove 0810 Juninga Centre

Fannie Bay 0820 Southern Cross Care* Pearl Supp Care

11 Waratah Cr

1800 852 772

85 85

C D TF

11 Creswell St

1300 998 100

135 100

Tiwi 0810 Regis Tiwi

EAST ARNHEM Council

11, 23 19793

12 18493

Angurugu 0822 Mungkadinamanja Flexible AC Service Lot 489 Angurugu Community 8987 6598

10 6

ATSI

19633

g F g D TF b g

ATSI

19644

ATSI

18881

ATSI

18884

KATHERINE Council Katherine 0850 Katherine Hostel

31 Harrod St

8972 1407

Rocky Ridge AC Fac & Katherine CC

15 Rocky Ridge Road

8972 3399

18 9 30 30 27

Lot 130 Great Central Rd

8956 7262

19 19

Kalano Aged Care Service

Kalano Community, 1 Miali Brumby Rd 8971 1999

MACDONNELL Council

s s s

Kaltukatjara 0872 Tjilpi Pampaku Ngura Flexible AC Serv

Mutitjulu 0872 Nganampa Ngura Mutitjulu-nya Flexible AC Serv Lot 37 Petermann Rd 8956 2651

P 17

PALMERSTON Council

ATSI

19642

Note 1

19627

Farrar 0830 Terrace Gardens

1 Kettle St

8942 8708

88 56

2087 Robinson Rd

8975 6716

16 5

Kerinauia Hwy

8978 3721

22 22

ROPER GULF Council

C D TF

18885

Borroloola 0854 Malandari Aged Care Centre

ATSI

19663

ATSI

82 19652

ATSI

19662

ATSI

19647

TIWI ISLANDS Council Wurrumiyanga 0822 Calvary Mulakunya Flexible AC Serv

WEST ARNHEM Council

Maningrida 0822 Mala'la AC & Community Services

Maningrida Com'ty, 458 Main Rd 8979 5474

WEST DALY Council Wadeye 0822 Thamarrurr Aged Care Service

Perdjert St

Note: 1. ATSI; NATSI Flexible Aged Care funded facility

8978 2490

* (SA, NT & VIC)

H O M E

HCPs Northern Territory PB

Aged Care Guide

150

C A R E P A C K A G E S

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Home Care Packages directory – Approved Providers Home Care Package approved providers provide home care and support services to members of . the community who live at home. If you’ve been approved for a Government funded Home Care Package of any type you may approach any Home Care Package approved provider to provide the services you need. Some providers may only provide services in one region while others can service multiple areas. On the following pages you’ll find alphabetical lists of approved providers in NT. To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages. The list below is a quick reference guide to help you find in which group council districts are listed. . For example Alice Springs LGA is grouped under Southern. The colour coded map on page 148 show you which council districts are grouped together.

Council District Alice Springs

NT Southern

Council District

East Arnhem

North Eastern

Tiwi Islands

North Eastern

Barkly

Central

Katherine

North Western

Victoria Daly

North Western

Belyuen

Greater Darwin

Litchfield

Greater Darwin

Wagait

Greater Darwin

West Arnhem

North Eastern

West Daly

North Western

Central Desert

Central

MacDonnell

Southern

Coomalie

Greater Darwin

Palmerston

Greater Darwin

Darwin

Greater Darwin

Roper Gulf

North Eastern

How to read the HCP table The table on the next few pages lists Home Care Packages approved providers in . alphabetical order, detailing the Home Care Packages level they offer and if they offer . any package supplements. Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au . The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance. The hours of care are increased at each level of care i.e. more hours of care and services are provided under Home Care Package Level 4 and the least under Home Care Package Level 1. Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, . are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y, or for people who live in rural, remote or isolated areas t. The Cultural Environment g indicates providers offerings . services for people from culturally diverse backgrounds. Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

151

These icons help you find the packages that are most suitable for you.

Central Greater Darwin North Eastern North Western Southern

General packages suitable for all eligible clients

   

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

A – Z list of all approved providers who are eligible to deliver Home Care Packages in the Northern Territory SERVICE PROVIDER

PHONE (08)

Ali-Curung Aged Care

8964 1580

Alpurrurulam Aged Care



Packages for people with housing needs and at risk of homelessness

Home Care Service  Amoonguna Ampilatwatja Aged Care Anglicare NT Community Care East Arnhem

(Utju) Home Care Service  Areyonga Arlparra Aged Care

Community Care Darwin  ARRCS Home & Community Care   AusCare Community Care Alice Springs  Calvary Community Care Darwin  Calvary Calvary Community Care Tiwi Islands  Central Desert Disability Services   East Arnhem RegRegCnclCnclAgedAged&&Disability Services  Elliott Aged Care  (Aputula) Home Care Service  Finke Aged & Disability Service  Galiwinku Aged & Disability Service  Gapuwiyak Glow Nursing Serv Alice Springs  Golden Glow Nursing Services Darwin  Golden Glow Nursing Serv Katherine & Pine Creek   Golden Community Care  Gunbalanya Bluff (Ikuntji) Home Care Service  Haasts (Ntaria) Home Care Service  Hermannsburg Support Services (NT)   Home Home Care Service  Imanpa Northern Territory    integratedliving Julalikari Council Community Care  Community Care  Kakadu Daguragu Aged Care Service  Kalkarindji Nation Home Care Packages  Larrakia Homelands Aged Care  Laynhapuy  Life Without Barriers Alice Springs

07 4748 4800 8953 7618 8956 9229 8939 3400 8954 8254 8956 9010 8982 5200 1300 455 322 1300 660 022 1300 660 022 8978 3721 8958 9500 8986 8986 8969 2167 8956 0433 8987 9221 8970 3333 8927 2756 8927 2756 8927 2756 8979 9478 8964 7103 8956 2994 1800 854 300 8954 9059 1300 782 896 8962 2463 8979 9478 8977 0130 8985 6811 8939 1800 8955 6400

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Packages for Veterans

Home Care Packages Supplement

Notes

1234 1234 234 1234 234 234 1234 1234 1234 1234 1234 2 1234 1234 1234 234 1234 1234 1234 1234 1234 1234 234 234 1234 234 1234 1234 12 1234 1234 1234 1234

Cultural Environment

ATSI 8Zetg 8ZetRg ATSI ATSI 8etg ATSI 8Zetg ATSI 8etg ATSI 8etg 8ZetRg ATSI ATSI 8Zetg 8Z 8ZeYtR 8ZeYtRg NESB ATSI 8Zetg ATSI 8tg ATSI 8Ztg 8ZetRg ATSI ATSI 8etg ATSI 8Ztg ATSI 8Ztg 8ZetRg ATSI 8ZetRg ATSI ATSI 8etg ATSI 8eYtg ATSI 8etg ATSI 8etg 8ZetRg ATSI, CALD ATSI 8etg 8ZetR ATSI 8tg ATSI 8eYtg ATSI 8Ztg ATSI 8ZeYg ATSI 8Zetg 8t

Advert Page

DPS Web ID 19654 17279 19634 19653 19666 19641 19646 19626 38987

82 19214 82 19625 82 19652 19656 19939 19630 19772 19782 19783 38369 19204 20785 19659 19637 19669 21927 19773 38340 19631 19667 19645 19676 19670 20752

Aged Care Guide

152

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

These icons help you find the packages that are most suitable for you.

Central Greater Darwin North Eastern North Western Southern

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in the Northern Territory SERVICE PROVIDER

PHONE (08)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Cultural Environment

Home Care Packages Supplement

Without Barriers Darwin 8930 2300 1234 8Zt   LifeLtyentye Care 8956 0899 1234 8Ztg  Mala'la AgedApurteCareCommunity Services 8979 5474 1234 8Ztg  Marthakal Homelands& Community Health Service 8970 5515 2  Milingimbi Aged & Disability 8tg Service 8987 9886 1234 8Ztg  Minjilang Community Care 8979 9478 1234 8eYt  Minyerri Aged Care 8975 9797 23  Mount Liebig Aged Care 8etg 8964 8024 123 8Zetg  myHomecare by Enrich Living Services NT 1300 202 007 1234 8et  Nauiyu Daly River Aged Care Service 8977 8900 1234 8Ztg  Papunya (Warumpi) Home Care Service 8956 8968 234 8etg  Peppimenarti Aged Care Service 8978 2377 2  Purple House Aged & Disability Care 8tg 8953 6444 1234  Ramingining Aged & Disability Service 8Zeg 8979 7951 1234  Regis Home Care Darwin 8Zetg 1300 188 740 1234  8Zet at Home RightCare 07 3054 1360 1234 8ZR  Right Ridge AC Facility & Katherine Com'ty Care 8972 3399 1234 8Zetg  Rocky Gulf Regional Cncl Community Services 8972 9047 1234 8ZetRg  Roper Cross Care (SA, NT & VIC) Home Care Darwin 8946 1824 1234 8ZetRg  Southern Care SA/NT 1800 226 342 1234 8ZeYtR  Summa Aged & Community Services (TACS) 8951 4290 1234 8ZeYtg  Tangentyere 8943 9600 1234 8t  TeamHEALTH Aged Care Service 8978 2490 2  Thamarrurr 8tg The CareSide 1300 854 080 1234 8ZetR  Timber Creek Aged Care Service 8975 0860 1234 8Ztg  Titjikala Home Care Service 8956 0863 234 8etg  Umbakumba Aged & Disability Service 8987 7123 1234 8Zetg  Warruwi Community Care 8979 9478 1234 8eYtg  Yarralin Walangeri AC Service 8975 0839 1234 8tg  Yirrkala Aged & Disability Service 8986 8986 1234 8Zetg  Note: 1. Oxygen and Enteral Feeding Supplement 2. Packages for clients with mental health needs

Notes

Advert Page

DPS Web ID 21992

ATSI

19639

ATSI

19662

ATSI

19674

ATSI

19208 21998

ATSI

19675

ATSI

19664 19215

ATSI

19651

ATSI

19638

ATSI

19650

ATSI

38176

ATSI

19784 12 18500

Note 1

22069

ATSI

18884

ATSI

19660

ATSI, CALD, LGBTIQ 11, 23 21236 38290 ATSI

19620

Note 2

19629

ATSI

19647 38183

ATSI

19649

ATSI

19640

ATSI

19785

ATSI

21999

ATSI

19648

ATSI

19786

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

GREENFIELDS LIVING to SOUTHERN CROSS CARE (SA, NT & VIC) Greenfields Living

Tiwi 1300 669 755 99

Tiwi Gardens Retirement Village Southern Cross Care (SA, NT & VIC) Pearl Retirement Resort

Fannie Bay 1800 852 772 9

* This section only includes organisations who have chosen to advertise

Fees/Costs

DPS Web Notes Advert Page ID

Durack 1300 669 755 99

Durack Gardens Retirement Village

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Type

NT Retirement Accommodation listed alphabetically by their Organisation*

153

Definitions see page 109

99 9 999

99 999 99

86 86 11, 23

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

NT Culturally Appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services

Cultural Group ATSI

Aged Care Home Name Calvary Mulakunya Flexible AC Serv

Cultural Group ATSI

Aged Care Home Name Mungkadinamanja Flexible AC Service

DPS Web ID Angurugu 8987 6598 19633

ATSI

Hetti Perkins Home for the Aged

Alice Springs 8952 5811 18880

ATSI

Nganampa Ngura Mutitjulu-nya Flexible ACS

Mutitjulu 8956 2651 19627

ATSI

Juninga Centre

Coconut Grove 8948 0442 18879

ATSI

Old Timers Village

ATSI

Kalano Aged Care Service

Katherine 8971 1999 19644

ATSI

Pulkapulkka Kari Flexible AC Serv

ATSI

Katherine Hostel

Katherine 8972 1407 18881

ATSI

Rocky Ridge AC Fac & Katherine Com'ty Care

ATSI

Mala'la AC & Community Services

Maningrida 8979 5474 19662

ATSI

Thamarrurr Aged Care Service

ATSI

Malandari Aged Care Centre

Borroloola 8975 6716 19663

ATSI

Tjilpi Pampaku Ngura Flexible AC Serv

PHONE (08)

DPS Web ID Wurrumiyanga 8978 3721 19652

PHONE (08)

Alice Springs 8952 2844 18882 Tennant Creek 8962 1222 18883 Katherine 8972 3399 18884 Wadeye 8978 2490 19647 Kaltukatjara 8956 7262 19642

NT Culturally Appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted

cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all

Cultural Group ATSI

Service Provider ARRCS Community Care Darwin

8982 5200

DPS Web ID 19626

Cultural Group ATSI

Service Provider East Arnhem Reg Council Aged & Disability Service

8986 8986

DPS Web ID 19939

ATSI

Ali-Curung Aged Care

8964 1580

19654

ATSI

Elliott Aged Care

8969 2167

19630

ATSI

Alpurrurulam Aged Care

07 4748 4800 17279

ATSI

Finke (Aputula) Home Care Service

8956 0433

19772

ATSI

Amoonguna Home Care Service

8953 7618

19634

ATSI

Galiwinku Aged & Disability Service

8987 9221

19782

ATSI

Ampilatwatja Aged Care

8956 9229

19653

ATSI

Gapuwiyak Aged & Disability Service

8970 3333

19783

ATSI

Anglicare NT CC East Arnhem

8939 3400

19666

ATSI

Golden Glow Nursing Serv Alice Springs

8927 2756

38369

ATSI

Areyonga (Utju) Home Care Service

8954 8254

19641

ATSI

Golden Glow Nursing Serv Katherine & Pine Creek

8927 2756

20785

ATSI

Arlparra Aged Care

8956 9010

19646

ATSI

Golden Glow Nursing Services Darwin

8927 2756

19204

ATSI

Calvary Community Care Tiwi Islands

8978 3721

19652

ATSI

Gunbalanya Community Care

8979 9478

19659

ATSI

Central Desert Reg Council Aged & Disability Service

8958 9500

19656

ATSI

Haasts Bluff (Ikuntji) Home Care Service

8964 7103

19637

PHONE (08)

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

PHONE (08)

Aged Care Guide

154

Cultural Group ATSI

Service Provider Hermannsburg (Ntaria) HC Service

ATSI

Home Support Services (NT)

ATSI

Imanpa Home Care Service

8954 9059

ATSI

Julalikari Council Community Care

ATSI

Kakadu Community Care

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Cultural Group ATSI

Service Provider Purple House Aged & Disability Care

8953 6444

DPS Web ID 38176

ATSI

Ramingining Aged & Dis Service

8979 7951

19784

19773

ATSI

Rocky Ridge AC Fac & Katherine CC

8972 3399

18884

8962 2463

19631

ATSI

Roper Gulf Reg Cncl Com'ty Services

8972 9047

19660

8979 9478

19667

ATSI

Southern Cross Care (SA, NT & VIC) Inc HC Darwin

8946 1824

21236

PHONE (08)

8956 2994

DPS Web ID 19669

1800 854 300 21927

PHONE (08)

ATSI

Kalkarindji Daguragu AC Service

8977 0130

19645

ATSI

Tangentyere Aged & Com'ty Serv (TACS)

8951 4290

19620

ATSI

Larrakia Nation Home Care Packages

8985 6811

19676

ATSI

Thamarrurr Aged Care Service

8978 2490

19647

ATSI

Laynhapuy Homelands Aged Care

8939 1800

19670

ATSI

Timber Creek Aged Care Service

8975 0860

19649

ATSI

Ltyentye Apurte Community Care

8956 0899

19639

ATSI

Titjikala Home Care Service

8956 0863

19640

ATSI

Mala'la AC & Community Services

8979 5474

19662

ATSI

Umbakumba Aged & Disability Service

8987 7123

19785

ATSI

Marthakal Homelands Health Service

8970 5515

19674

ATSI

Warruwi Community Care

8979 9478

21999

ATSI

Milingimbi Aged & Dis Service

8987 9886

19208

ATSI

Yarralin Walangeri AC Service

8975 0839

19648

ATSI

Minyerri Aged Care

8975 9797

19675

ATSI

Yirrkala Aged & Disability Service

8986 8986

19786

ATSI

Mount Liebig Aged Care

8964 8024

19664

CALD

Home Support Services (NT)

1800 854 300 21927

ATSI

Nauiyu Daly River Aged Care Service

8977 8900

19651

CALD

Southern Cross Care (SA, NT & VIC) Inc HC Darwin

8946 1824

21236

ATSI

Papunya (Warumpi) Home Care Service

8956 8968

19638

LGBTIQ

Southern Cross Care (SA, NT & VIC) Inc HC Darwin

8946 1824

21236

ATSI

Peppimenarti Aged Care Service

8978 2377

19650

NESB

Calvary Community Care Darwin

1300 660 022 19625

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

Aged Care Guide

PHONE (08)

Ali-Curung Aged Care Alpurrurulam Aged Care

8964 1580 07 4748 4800

Amoonguna Home Care Service

8953 7618

Anglicare NT Community Care Alice Springs

8951 8000

Anglicare NT Community Care Darwin

8985 0000

Anglicare NT Community Care East Arnhem

8939 3400

Anglicare NT Community Care Katherine

8963 6100

Areyonga (Utju) Home Care Service

8954 8254

Arlparra Aged Care

8956 9010

AusCare Home & Community Care

1300 455 322

Australian Red Cross AC Services NT

1300 885 698

Calvary Home Maint & Modifications

1300 660 022

Careseekers

1300 765 465

Central Desert Reg Cncl Flexible AC Serv COTA Home Maintenance Service Elliott Aged Care Encara

8958 9500 1300 658 842 8969 2167

PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision son Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

See Definition of Terms pages 109

9 9 9 9 9 9 9 9 9

9 99 9 9 9 9 9

1300 761 965

Finke (Aputula) Home Care Service

8956 0433

Galiwinku Aged & Disability Service

8987 9221

Golden Glow Nursing Serv Alice Springs

8927 2756

Golden Glow Nursing Services Darwin

8927 2756

Notes

CHS

NT In Home Care Services

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

9 9

9 99 9 9 9 9 9 9 99 99 99 9 9

99 9 99 99 9 999 9 9 99 99 9 999 9 9 999 999 9 99 9 9 99 9 9 99 999 9 999 999999999 9 Note 1 9 99 99999 9 9 999 9 99 99999

9 9 99 999 999999 999999

DPS Web Advert Page ID 19654 17279 19634 38365 38364 19666 38363 19641 19646 38987 18899 82 37128 21553 19655 99 37738 19630 49136

9 99 99999 99999 99999

19772 19782 38369 19204

Note: 1. Services provided as daily telephone support through Telecross ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

NT In Home Care Services PHONE (08)

Golden Glow Nursing Serv Katherine & Pine Creek

8927 2756

Gunbalanya Community Care

8979 9478

Haasts Bluff (Ikuntji) Home Care Service

8964 7103

Hermannsburg (Ntaria) Home Care Service

8956 2994

Home Modifications Aust (MOD.A) Imanpa Home Care Service

0412 921 221 8954 9059

integratedliving Northern Territory

1300 782 896

Julalikari Council Community Care

8962 2463

Kakadu Community Care

8979 9478

Kalano Community Association

8972 2588

Larrakia Nation Home Care Packages

8985 6811

Life Without Barriers Darwin

8930 2300

Life Without Barriers Katherine

8930 2300

Ltyentye Apurte Community Care Mable

8956 0899 1300 736 573

Mala'la AC & Community Services

8979 5474

Malandari Aged Care Centre

8975 6716

Minjilang Community Care

8979 9478

Minyerri Aged Care mobility app Mount Liebig Aged Care myHomecare by Enrich Living Services NT

8975 9797 1300 438 227 8964 8024 1300 202 007

Nganampa Ngura Mutitjulu-nya Flexible AC Serv

8956 2651

Papunya (Warumpi) Home Care Service

8956 8968

Peppimenarti Aged Care Service

8978 2377

Plena Healthcare

13 60 33

Programmed Care SA & NT

13 10 95

Pulkapulkka Kari Flexible AC Serv

8962 1222

Purple House Aged & Disability Care

8953 6444

Regis Home Care Darwin

1300 188 740

Right at Home RightCare

07 3054 1360

Roper Gulf Reg Cncl Com'ty Services Southern Cross Care* Home Care Darwin

8972 9047 8946 1824

Summa Care SA/NT

1800 226 342

TabTimer - helping to keep people on time

1300 822 846

Thamarrurr Aged Care Service The CareSide

8978 2490 1300 854 080

Titjikala Home Care Service

8956 0863

Tjilpi Pampaku Ngura Flexible AC Serv

8956 7262

Victoria Daly Reg Cncl Aged & Dis Serv

8972 0777

Warruwi Community Care

8979 9478

Yuendumu Old People's Program

8956 4145

Notes

CHS

See Definition of Terms page 109

DPS Web Advert Page ID 20785

999999 99999 9 9 9 9 99 9 9 9 9 99 9 9 9 9 99 Includes home modifications 9 9 9 9 9 9 99 99 99 99999 999 9 9 99 9 999 9 9 99 9 99 9 99 99999 999 Note 1 9 99 99 9 99 Includes meal delivery service 999999 999999999 999999 999999999 9 9 9 9 9 999999999999 9 9 9 999 Includes meal delivery service 9 9 9 9 9 9 99 9 99 9 9 99 9 999 9 9999 9 99 99 99 99 9 99 9999999999999999 9 99 99 9 999 9 9 9 9 99 9 9 9 9 999999 99999 9 99 999999999 99 9 99 9 99 Note 2 99 99 99999 999 9 9 99 999 9 99 99 99 999999999 9 99 99 9 999 Medication reminder product 99 9 9 9 9 9 99 9 999 99 99 999999999 9 9 9 9 99 9 9 9999 999 9 99 999 9 999 9 9 99 9 99 9 99 99999 999 Note 3

Note: 1. Services primarily for ATSI clients; includes meal delivery service 2. Specialist care for ATSI clients with chronic kidney disease

155

3. Services for ATSI clients; includes meal delivery service

19659 19637 19669 19818 19773 38340 19631 19667 38412 19676 21992 21994 19639 22109 19662 19663 21998 19675 61859 19664 19215 19627 19638 19650 37938 38867 18883 38176 12 18500 22069 19660 11, 23 21236 38290 19268 19647 38183 19640 19642 38397 21999 19672 * (SA, NT & VIC)

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

156

NT Centre Based Care (CBC) SUBURB

Ali-Curung Aged Care

PHONE (08)

Ali-Curung 8964 1580

Alpurrurulam Aged Care

Alpurrurulam via Mount Isa 07 4748 4800

Ampilatwatja Aged Care

Ampilatwatja 8956 9229

Anglicare NT CC Alice Springs

Gillen 8951 8000

Anglicare NT CC East Arnhem

Nhulunbuy 8939 3400

Arlparra Aged Care

Utopia 8956 9010

ARRCS ROST Alice Springs McNair House

Araluen 8982 5200

ARRCS ROST Darwin

Stuart Park 8982 5200

ARRCS ROST Palmerston

Driver 8982 5200

Belyuen Aged Care Imabulk Centre

Belyuen 8978 5140

Central Desert Reg Cncl Aged & Disability Serv

Alice Springs 8958 9500

Dementia Australia NT Soc Supp (Alice Springs)

Alice Springs 7979 0081

Dementia Australia NT Soc Supp (Darwin)

Nightcliff 7979 0073

Elliott Aged Care

Elliott 8969 2167

Galiwinku Aged & Disability Service

Galiwinku 8987 9221

Julalikari Council Community Care

Tennant Creek 8962 2463

Kintore Flexible Aged Care Service

Kintore via Alice Springs 8956 8759

Life Without Barriers Millner Seniors Activity Ctr Mala'la Aged Care & Community Services

Millner 8983 6100 Maningrida 8979 5474

Malandari Aged Care Centre

Borroloola 8975 6716

Nganampa Ngura Mutitjulu-nya Flexible AC Serv

Mutitjulu 8956 2651

Old Timers Village

Alice Springs 8921 4983

Pulkapulkka Kari Flexible Aged Care Service Regis Day Respite & Day Therapy Ctr Tiwi

9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9

Tennant Creek 8962 1222 Tiwi 1300 765 340

Rocky Ridge AC Fac & Katherine Com'ty Care

Katherine 8972 3399

Roper Gulf Reg Council Social Support Groups

Katherine 8972 9047

Tjilpi Pampaku Ngura Flexible Aged Care Serv

Kaltukatjara 8956 7262

9 9 9

9999999 9999 99 9999999 9 9 99 999999 9999999 9999999 9999999 9999999 9 9 99 9 9 99 99 99 99 99 9999999 9999999 9 9 999 99 9 9 9 99 999 99 9999999 999999 9999999 99 999 ATSI, socially isolated/memory loss clients 9999999 9 99 ATSI 9999999

Aged Care Guide

SUBURB

Regis Day Respite & Day Therapy Centre Tiwi Southern Cross Care (SA, NT & VIC) Darwin Com'ty Hub

17279 19653 38365 19666 19646 21987 21986 21985 22009 19656 18897 18898 19630 19782 19631 19668 21993 19662 19663 19627 18882 18883 12 18527 18884 38387 19642

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

NT Day Therapy Centres Old Timers Village

DPS Web Advert Page ID 19654

Notes

CHS

See Definition of Terms pages 109

PHONE (08)

Notes

Alice Springs 8921 4903 Tiwi 1300 765 340 Fannie Bay 8946 1824

9999

99 99 999

DPS Web Advert Page ID 18882 12 18527

Note 1

11, 23 61779

Note: 1. Massage Therapy, Health and Wellness Planning, Social Engagement, Health Education

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Products & Services

PHONE (08)

Advert Page

DPS Web ID

Products & Services

157

PHONE (08)

Advert Page

DPS Web ID

FINANCIAL SERVICES continued

ADVOCACY AND INFORMATION ACH Group - Advocacy - Aged Care Navigator Service

1300 224 477 7, 59, 90 38905

Potts Duhring Financial Advisors

1300 684 402

37909

ACH Group - Advocacy - Dementia Advice

1300 224 477 7, 59, 90 38906

Senexus - Placement Consultants

8344 1991

37894

Age Care Directions

1300 474 387

37081

Tend Financial Planning

8362 4555

37441

Aged Care Planning Home Care Services

0433 897 083

38920

HEALTHCARE EQUIPMENT

Aged Care Planning SA

0433 897 083

37083

Independence Australia

1300 788 855

62148

Agedcare Alternatives

8408 4600

60, 65

37487

Murray Mallee Aged Care Group - Home Care Packages

8532 2255

37706

Bene Aged Care - Volunteer Program

8131 2000

37661

Respirico Healthcare

1800 208 826

13258

COTA Holidays

1300 150 050

37983

Yellow Door Care

8362 3033

38389

COTA Membership

1300 140 050

37463

LEGAL AND MEDIATION

Potts Duhring Financial Advisors

1300 684 402

37909

ACH Group - Financial Services - Planning Ahead

Resthaven Assistance with Care & Housing Program

1300 136 633

60, 65

37639

Senexus - Placement Consultants

8344 1991

37894

MOBILITY AND EQUIPMENT

Seniors Pathway

8379 5006

37094

UnitingSA Ethnic Link Services

8448 6260

37455

ASSESSMENTS

8344 1991

37894

Calvary Home Maintenance & Modifications

1300 660 022

37128

Independence Australia

1300 788 855

62148

8532 2255

37706

1800 208 826

13258

8362 3033

38389

Independence Australia

1300 788 855

62148

1800 208 826

13258

8362 3033

38389

Murray Mallee Aged Care Group - Home Care Packages

ACH Group - Advocacy - Aged Care Navigator Service

1300 224 477 7, 59, 90 38905

Respirico Healthcare

Dementia Support Australia NT

1800 699 799

103, IBC

38123

Yellow Door Care

Dementia Support Australia SA

1800 699 799

103, IBC

38122

PATIENT CARE EQUIPMENT

ASSISTIVE TECHNOLOGY Calvary Home Maintenance & Modifications Murray Mallee Aged Care Group - Home Care Packages Respirico Healthcare

1300 660 022

37128

Respirico Healthcare

8532 2255

37706

Yellow Door Care

1800 208 826

13258

CASE MANAGEMENT

1300 224 477 7, 59, 90 38907

PLACEMENT CONSULTANTS ACH Group - Advocacy - Aged Care Navigator Service

1300 224 477 7, 59, 90 38905

Age Care Directions

1300 474 387

37081

ACH Group - Placement Consultants - Aged Care Navigator 1300 224 477 7, 59, 90 38908

Aged Care Planning Home Care Services

0433 897 083

38920

Age Care Directions

1300 474 387

37081

Aged Care Planning SA

0433 897 083

37083

Aged Care Planning Home Care Services

0433 897 083

38920

Dementia Support Australia NT

1800 699 799

103, IBC

38123

Aged Care Planning SA

0433 897 083

37083

Dementia Support Australia SA

1800 699 799

103, IBC

38122

Senexus - Placement Consultants

8344 1991

37894

Resthaven Assistance with Care & Housing Program

1300 136 633

60, 65

37639

Seniors Pathway

8379 5006

37094

Seniors Pathway

8379 5006

37094

Your Aged Care Companion

8332 8409

38118

UnitingSA Ethnic Link Services

8448 6260

37455

REAL ESTATE AND MOVING 8344 1991

37894

1300 660 022

37128

8532 2255

37706

1800 208 826

13258

8362 3033

38389

1300 788 855

62148

8532 2255

37706

1800 208 826

13258

8362 3033

38389

DEMENTIA ADVISORS

Senexus - Placement Consultants

ACH Group - Advocacy - Dementia Advice

1300 224 477 7, 59, 90 38906

SAFETY AND SECURITY

Dementia Support Australia NT

1800 699 799

103, IBC

38123

Calvary Home Maintenance & Modifications

Dementia Support Australia SA

1800 699 799

103, IBC

38122

Murray Mallee Aged Care Group - Home Care Packages

END OF LIFE ACH Group - Financial Services - Planning Ahead Respirico Healthcare - Salisbury

Respirico Healthcare 1300 224 477 7, 59, 90 38907 8250 4804

48338

FINANCIAL SERVICES

Yellow Door Care

SKIN AND WOUND CARE Independence Australia

ACH Group - Financial Services - Planning Ahead

1300 224 477 7, 59, 90 38907

Murray Mallee Aged Care Group - Home Care Packages

COTA Insurance

1300 130 050

37982

Respirico Healthcare

8223 6880

37971

Yellow Door Care

Financial Success SA - Aged Care Specialists

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

158

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

PHONE (08)

WEBSITE (www.)

Resi de n Sup tial Age port dC Reti ed & A are / SR ssist rem F Hom ent Liv ed Livi ng ing e Ca In H re Pack ome age Cent Care Se s re B r vi c Day ased Ca es The r e Prod rapy Ce ntre ucts and S er v ices

Organisation & Business Reference Index listed alphabetically

1300 224 477

csc@ach.org.au

achgroup.org.au

8337 9851

info@agecaredirections.com.au

agecaredirections.com.au

Aged Care Planning

0433 897 083

consulting@agedcareplanning.com.au

agedcareplanning.com.au

Allity

02 9431 1000

agedcare@allity.com.au

Alwyndor Aged Care

8177 3200

customercare@alwyndor.org.au

Ananda Aged Care

8445 9720

findon@anandaagedcare.com.au

This section only includes organisations and businesses who have chosen to promote with Aged Care Guide ORGANISATION ACH Group Age Care Directions Services

Anglicare SA

1800 317 009

Auscare Retirement

07 3807 7777

Barossa Village

8562 0300

Bene Aged Care

8131 2000

Bethsalem Care

8321 0300

Bupa Aged Care

1300 245 993

Calvary Community Care

1300 660 022

Clayton Church Homes

8404 8200

Community Support Inc

8429 1200

COTA

1300 140 050

Dementia Support Australia

1800 699 799

Estia Health Residential Services

1300 682 833

Federation of Polish Organisations in SA

1300 792 060

Financial Success SA

8223 6880

Greenfields Living

8927 6943

Helping Hand Aged Care

1300 653 600

Independence Australia Group

1300 788 855

Kalyra

8278 0300

KompleteCare

8265 5696

Life Care

1800 555 990

Life Without Barriers SA

1800 935 483

Murray Mallee Aged Care Group

8532 2255

Oakwood Aged Care

8260 6888

Olive Grove Aged Care

8258 2008

Para Hills Residential Care Potts Duhring Financial Advisors Premier Health Care Regis Aged Care

8282 5400 1300 684 402 8363 4888 1300 998 100

Respirico Healthcare

8250 4804

Resthaven

8373 0211

Senexus

8344 1991

Seniors Pathway

8379 5006

Southern Cross Care (SA, NT & VIC)

1800 180 781

St Louis Aged Care

8272 3344

Tanunda Lutheran Home

8563 7777

Tend Financial Planning

8362 4555

SRF Supported Residential Facility

9 alwyndor.org.au 9 anandaagedcare.com.au 9 anglicaresa.com.au/older-people 9 allity.com.au

999999 9 9 9 9 9

Advert Page 7, 59, 90 92 93 IFC-1 30 64

999 9 20-21, 37, 50 care@auscare.com auscareretirement.com.au 81 99 csreception@barossavillage.org barossavillage.org 130 9 999 info@bene.org.au bene.org.au 9 99999 55 admin@bethsalemcare.com.au bethsalemcare.com.au 106 9 info@bupacare.com.au bupaagedcare.com.au 75 9 ccc@calvarycare.org.au calvarycare.org.au 99 999 9 82 info@claytonhomes.com.au claytonhomes.com.au 57 9 999 hello@csisa.org.au csisa.org.au 29 99 info@cotamembership.org.au cota.org.au 9 9 99 dsa@dementia.com.au dementia.com.au 9 103, IBC admissions@estiahealth.com.au estiahealth.com.au OBC 9 reception@polishfederation.org.au polishfederation.org.au 71 999 denise@financialsuccesssa.com.au agedcarefinancialspecialist.com.au 9 96 enquiries@greenfieldsliving.com.au greenfieldsliving.com.au 86 9 info@helpinghand.org.au helpinghand.org.au 45 9 999 theteam@independenceaustralia.com independenceaustralia.com 9 43 info@kalyra.org.au kalyra.org.au 49 9 999 linda@kompletecare.com.au kompletecare.com.au 27 99 enquire@lifecare.org.au lifecare.org.au 25, 118 9 99999 agedcaresa@lwb.org.au lwb.org.au 6 99 reception@murraymallee.org.au murraymalleeagedcareservices.com.au 99 9 9 28 admin@oakwoodagedcare.com.au oakwoodagedcare.com.au 9 53 fm@olivegroveagedcare.com.au olivegroveagedcare.com.au 9 66 enquiries@phrc.com.au phrc.com.au 52 9 info@pdfadvisors.com.au pottsduhring.com.au 9 95 reception@premierhealthcare.com.au premierhealthcare.com.au 9 51 advice@regis.com.au regis.com.au 12 9 9999 breathing@respirico.com.au respirico.com.au 9 40 pr@resthaven.asn.au resthaven.asn.au 9 999999 60, 65 help@senexus.com.au senexus.com.au 9 89 info@seniorspathway.com.au seniorspathway.com.au 9 91 connecting.services@southerncrosscare.com.au southerncrosscare.com.au 9 11, 23 99999 info@stlouisagedcare.com.au stlouisagedcare.com.au 26 9 999 info@tlhome.com.au tlhome.com.au 83 9 9 99 service@tendfp.com.au tendfp.com.au 9 94 agedcare@anglicaresa.com.au

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

ORGANISATION

PHONE (08)

WEBSITE (www.)

Organisation & Business Reference Index listed alphabetically

159

The Rosha Group

8449 6858

admin@ashman.com.au

ashman.com.au

1800 615 677

enquiries@unitingcommunities.org

UnitingSA

8440 2200

unitingsa@unitingsa.com.au

unitingsa.com.au

Yellow Door Care

8362 3033

care@yellowdoorcare.com

yellowdoorcare.com.au

Your Aged Care Companion

8332 8409

info@youragedcarecompanion.com.au

youragedcarecompanion.com.au

This section only includes organisations and businesses who have chosen to promote with Aged Care Guide

Uniting Communities

unitingcommunities.org/agedcare 9

SRF Supported Residential Facility

Advert Page 62

99999 999 9 9 9 9

17, 85 47 15 88

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

ACAT Regions

Aged Care Assessment Team (ACAT) are responsible for all assessments for Government funded residential aged care and Home Care Packages. This list provides you with the Council/Local Government Area that each ACAT services. All assessments are coordinated through My Aged Care. Call 1800 200 422 to organise your assessment.

SA METROPOLITAN AREAS

Barossa, Hills, Fleurieu ACAT – Gawler

SA REGIONAL AREAS

Barossa, Hills, Fleurieu ACAT Adelaide Plains (part), Barossa (part), Gawler, . – Angaston satellite office Goyder (part), Light, Mid Murray (part)

Barossa, Hills, Fleurieu ACAT – Mount Barker

Adelaide Hills, Barossa (part), Mid Murray (part), Mount Barker

Barossa, Hills, Fleurieu ACAT – Kingscote Kangaroo Island

Eyre, Flinders & Far North ACAT – Port Augusta

APY Lands, Coober Pedy, Flinders Ranges, .

Barossa, Hills, Fleurieu ACAT – Nuriootpa Port Augusta, Roxby Downs Barossa (part)

Barossa, Hills, Fleurieu ACAT – Victor Harbor

Alexandrina, Victor Harbor, Yankalilla

Central Adelaide ACAT

Adelaide, Burnside, Campbelltown, Charles Sturt, Norwood Payneham St Peters, Port Adelaide Enfield (part), Prospect, Unley, Walkerville, West Torrens

Northern Adelaide ACAT

Playford, Port Adelaide Enfield (part), Salisbury, Tea Tree Gully

Southern Adelaide ACAT

Holdfast Bay, Marion, Mitcham, Onkaparinga

Eyre, Flinders & Far North ACAT – Port Lincoln

Ceduna, Elliston, Lower Eyre Peninsula, . Port Lincoln, Streaky Bay, Tumby Bay, Wudinna

Eyre, Flinders & Far North ACAT – Whyalla

Cleve, Franklin Harbour, Kimba, Whyalla

Riverland, Mallee, Coorong ACAT – Murray Bridge

Karoonda East Murray, Mid Murray (part), . Murray Bridge, Southern Mallee, The Coorong

Riverland, Mallee, Coorong ACAT – Renmark Berri Barmera, Loxton Waikerie, . Renmark Paringa

South East ACAT – Mount Gambier Grant, Mount Gambier, Wattle Range

South East ACAT – Naracoorte

Kingston, Naracoorte Lucindale, Robe, Tatiara

Yorke & Northern ACAT – Port Pirie

Mount Remarkable, Northern Areas, . Orroroo Carrieton, Peterborough, Port Pirie

Yorke & Northern ACAT – Wallaroo

Adelaide Plains (part), Barunga West, . Clare & Gilbert Valleys, Copper Coast, . Goyder (part), Wakefield, Yorke Peninsula

Yorke & Northern ACAT – Satellite office in Clare, Minlaton

NORTHERN TERRITORY AREAS Alice Springs Urban ACAT Alice Springs

Office of Disability Central Remote – Barkly

Barkly, Central Desert (part), MacDonnell

Office of Disability Top End Remote – Darwin Tiwi Islands, Victoria Daly (part), . West Arnhem

Office of Disability Top End Remote – East Arnhem East Arnhem, Roper Gulf (part)

Office of Disability Top End Remote – Katherine

Central Desert (part), Katherine, Roper Gulf (part), Victoria Daly (part), West Daly

Top End Urban Darwin ACAT

Belyuen, Coomalie, Darwin, Litchfield, Palmerston, Wagait

160

Aged Care Guide

Index

Abbreviations............................................................................................................. 108 Aboriginal and Torres Strait Islander (ATSI).................................................70 Advocacy..........................................................................................................................98 Aged Care Assessment Team (ACAT)................................................................13 Appeal..........................................................................................................................13 Assessment...............................................................................................................13 Referrals......................................................................................................................13 Regions..................................................................................................................... 159 Aged care checklist....................................................................................................73 Aged care explained....................................................................................................6 Aged care homes.................................................................................................. 7, 45 Accommodation payments..............................................................................53 Accreditation and certification......................................................................48 Basic Daily Fees.......................................................................................................51 Charter of Rights....................................................................................................49 Complaints.................................................................................................................51 Costs..............................................................................................................................51 Cultural services.................................................................. 140-141, 153-154 Directory listings........................................................................... 114-128, 149 Extra services........................................................................................................ 129 Homes and their services..................................................................................46 How much will I pay............................................................................................52 Payment Options...................................................................................................54 Quality standards...................................................................................................48 RAD & DAP.................................................................................................................54 Where do I start......................................................................................................45 Applying to a home...................................................................................................55 Waitlist.........................................................................................................................56 Vacancy.......................................................................................................................56 Assessments..........................................................................................................10, 13 Assistive technology options...............................................................................39 Independent Living Centres............................................................................41 Mobility aids.............................................................................................................39 Technology................................................................................................................41 Care leavers....................................................................................................................70 Carer support............................................................................................................. 101 Counselling services.......................................................................................... 101 Support groups and lines............................................................................... 101 Centre Based Care services....................................................................................36 Directory listings........................................................................... 145-146, 156 Commonwealth Home Support Programme (CHSP).............................16 Am I eligible?...........................................................................................................18 Directory listings................................................................. 142-144, 154-155 Types of services provided................................................................................18 Urgent needs............................................................................................................19 What is CHSP?..........................................................................................................16 Who is CHSP for?....................................................................................................18 Who pays for CHSP services?...........................................................................19 Community Visitors Scheme................................................................................38 Consumer Directed Care..........................................................................................16 Continence......................................................................................................................42 Costs for residential care.........................................................................................51 Accomodation payments..................................................................................53 Basic daily fees........................................................................................................51 How much will I pay............................................................................................52

n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n

S O U T H A U S T R A L I A & N T 2 0 21 / 2 2

Cultural services..........................................................................................................71 Directory listings ................................................................ 140-141, 153-154 Partners in Culturally Appropriate Care....................................................72 Culturally and Linguistically Diverse (CALD) people...............................70 Directory listings ................................................................ 140-141, 153-154 Daily Accommodation Payment (DAP)...........................................................54 Daily living in a nursing home............................................................................64 Day Therapy Centres..................................................................................................37 Directory listings...................................................................................... 146, 156 Deciding on a home..................................................................................................57 Definition of often used terms......................................................................... 109 Dementia...................................................................................................................... 102 Changed behaviours......................................................................................... 104 Specialised support........................................................................................... 104 Directory index.......................................................................................................... 107 Aged care home listings........................................................... 114-128, 149 Centre Based Care listings........................................................ 145-146, 156 Council reference index................................................................................... 110 Culturally appropriate homes and services......... 140-141, 153-154 Day Therapy Centres listings.............................................................. 146, 156 Extra services listings............................................................................ 114-128 Home Care Packages listings........................................ 135-139, 151-152 In home care provider listings..................................... 142-144, 154-155 Local Government Area (LGA) reference index.................................. 110 Organisation & Business index......................................................... 158-159 Products & Services listings.......................................................................... 157 Retirement accommodation listings................................. 129-132, 153 Suburb reference index........................................................................ 110-111 Town reference index............................................................................ 110-111 Disability..........................................................................................................................70 End of life..................................................................................................................... 105 Palliative care in a nursing home.............................................................. 105 Residents with dementia............................................................................... 106 Services to help at home................................................................................ 105 Estate planning............................................................................................................97 Enduring Power of Attorney and Guardianship...................................98 Extra services................................................................................................................68 Directory listings...................................................................................... 114 -128 Financial advice...........................................................................................................94 Financial counselling...........................................................................................95 How an expert can help.....................................................................................94 Paying for your care..............................................................................................95 Financially disadvantaged....................................................................................70 Flexible restorative care..........................................................................................35 Frequently asked questions..................................................................................76 Home Care flow chart..............................................................................................14 Home Care Packages (HCP)...................................................................................22 Approved providers..............................................................................................27 Are you eligible?.....................................................................................................24 Cost................................................................................................................................27 Directory listings................................................................. 135-139, 151-152 Exit fees.......................................................................................................................30 Home Care Agreement.......................................................................................27 How much you will pay......................................................................................29 Priority.........................................................................................................................24 Quality and complaints......................................................................................30 Self-managing your HCP...................................................................................31

n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n

Home Care Packages (HCP) continued Services not provided..........................................................................................24 Services provided...................................................................................................23 Types of packages .................................................................................................22 Homeless.........................................................................................................................70 How to use the Aged Care Guide..........................................................................5 In home support.........................................................................................................15 Directory listings................................................................. 142-144, 154-155 LGBTIQ...............................................................................................................................70 Moving into a home..................................................................................................61 What can you bring..............................................................................................61 Making the transition.........................................................................................63 My Aged Care...................................................................................................................9 Referral code...............................................................................................................9 Placement consultants............................................................................................87 Case management................................................................................................91 Choosing a placement consultant................................................................90 How a placement consultant can help......................................................88 Negotiate and advocate for you....................................................................88 Resolving family disputes.................................................................................90 Private home care.......................................................................................................32 RAD and DAP explained..........................................................................................54 Refundable Accommodation Deposit (RAD)...............................................54 Regional Assessment Service (RAS).................................................................10 Assessment...............................................................................................................10 Referrals......................................................................................................................10 Regaining your independence............................................................................34 Resident agreement.................................................................................................66 Residential Care flow chart...................................................................................44 Respite .............................................................................................................. 7, 33, 69 At home.......................................................................................................................33 Centre Based Respite Care................................................................................33 Cost........................................................................................................................34, 69 Eligibility.....................................................................................................................33 Residential respite................................................................................................69 Restorative care...........................................................................................................35 Retirement living.................................................................................................. 7, 80 Choosing a village.................................................................................................85 Departure/exit fee.................................................................................................83 Deposit or entry contribution.........................................................................82 Directory listings........................................................................... 129-132, 153 Fees and charges....................................................................................................83 Finding the right village....................................................................................84 Ownership.................................................................................................................82 Types of villages.....................................................................................................81 Vacating......................................................................................................................83 Rural & Regional clients..........................................................................................70 Short Term Restorative Care.................................................................................35 Special needs groups................................................................................................70 Support at home.........................................................................................................15 Supported living.........................................................................................................79 Supported Residential Facilities (SRF)............................................................78 Transition care..............................................................................................................34 Useful phone numbers and websites.................................................................8 Veterans...................................................................................................................38, 70 Waiting for residential care..................................................................................56 Waiting lists..............................................................................................................56

n n n n n n n n n n n n n n n n n n n n n n n n n n n n

Call 1300 186 688 or email sales@dps.com.au

YOUR DPS SALES TEAM www.AgedCareGuide.com.au

www.DisabilitySupportGuide.com.au

Matt

Mar