Aged Care Guide SA & NT 2024 by DPS Publishing

2 4 TH E D I T I O N

AGED CARE GUIDE A

DPS

PUBLICATION

South Australia & NT Home Care | Residential Care

RESEARCH

PREPARATION

GETTING ASSESSED

FINDING PROVIDERS

MANAGING YOUR SERVICES

AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

At Opal HealthCare, building personal relationships with our residents and families is at the heart of our model of care. Our primary responsibility is to support you to live life your way, every day. At our five Care Communities across Adelaide, we provide high quality, person-centred care and encourage a sense of purpose, belonging and community for everyone.

Quality residential aged care for residents including permanent, respite, dementia and palliative care.

Registered nurses on every shift, every day and night, seven days a week.

Nutritious homestyle food made fresh in-home by our talented chefs.

Engaging social and recreational activities tailored to suit your interests, so you can choose to spend your day doing the things you enjoy.

Find an Opal HealthCare Community near you Joslin Manor Care Community 251 Payneham Rd, Joslin SA 5070

Port Adelaide

Kilburn

West Lakes Adelaide

Everard Park Care Community 34 Norman Terrace, Everard Park SA 5035

Glenelg

Glen Osmond Grove Care Community 550 Portrush Rd, Glen Osmond SA 5064

Hallett Cove

Noarlunga Centre

Reynella Hillside Care Community 7 Railway Terrace, Old Reynella SA 5161 Aldinga Willunga

Aldinga Beach Care Community 6 Pridham Boulevard, Aldinga Beach, Adelaide SA 5173

We’re here to help every step of the way. Talk with us to find out more. Scan the QR code, call 1300 437 527 or visit opalhealthcare.com.au

Contents

Aged Care Guide

SOUTH AUSTRALIA & NT Edition 24

COTA message................................................................................................................................................................................................................................................................. 3 From the CEO..................................................................................................................................................................................................................................................................... 4 Useful phone numbers and websites............................................................................................................................................................................. 5 How to use the Aged Care Guide............................................................................................................................................................................................. 6 Step 1 > Research 8 – Research overview. ...................................................................................................................................................................................................................................... 9 – Getting started.................................................................................................................................................................................................................................................... 11 – Assessments............................................................................................................................................................................................................................................................. 11 – Flow charts......................................................................................................................................................................................................................................................16 -17 – Support at home............................................................................................................................................................................................................................................. 18 – Commonwealth Home Support Programme........................................................................................................................................ 20 – Home Care Packages.............................................................................................................................................................................................................................. 23 – Private home care......................................................................................................................................................................................................................................... 40 – Veterans’ support.......................................................................................................................................................................................................................................... 41 – Respite at home............................................................................................................................................................................................................................................... 42 – Transition care..................................................................................................................................................................................................................................................... 43 – Flexible restorative care.................................................................................................................................................................................................................... 44 – Wellness centres.............................................................................................................................................................................................................................................. 45 – Transport services......................................................................................................................................................................................................................................... 46 – Assistive technology................................................................................................................................................................................................................................ 48 – Aged care homes........................................................................................................................................................................................................................................... 51 – Applying to a home.................................................................................................................................................................................................................................. 58 – Waiting for residential care........................................................................................................................................................................................................ 60 – Deciding on a home................................................................................................................................................................................................................................ 61 – Moving into a home................................................................................................................................................................................................................................ 63 – Daily living in a nursing home............................................................................................................................................................................................. 68 Step 2 > Preparation 70 – Preparation overview............................................................................................................................................................................................................................ 71 – Aged Care Checklist.................................................................................................................................................................................................................................. 72 – Cost for residential care.................................................................................................................................................................................................................... 74 – RAD and DAP explained.................................................................................................................................................................................................................. 76 – Financial advice................................................................................................................................................................................................................................................. 77 – Estate planning.................................................................................................................................................................................................................................................. 79 Step 3 > Getting assessed 81 – Getting assessed overview......................................................................................................................................................................................................... 82 – What you should prepare............................................................................................................................................................................................................. 82 – How long does it take?....................................................................................................................................................................................................................... 84 Step 4 > Finding providers 85 – Finding providers overview...................................................................................................................................................................................................... 86 – Choosing a provider................................................................................................................................................................................................................................ 87 – Placement consultants....................................................................................................................................................................................................................... 88 – Directory lists & Reference indexes............................................................................................................................................................................ 95 – Definition of terms..................................................................................................................................................................................................................................146 Step 5 > Managing services 147 – Managing services overview. .............................................................................................................................................................................................148 – Self-managing your HCP.............................................................................................................................................................................................................149 – Resident agreement.............................................................................................................................................................................................................................151 – Supported living..........................................................................................................................................................................................................................................153 – Extra services......................................................................................................................................................................................................................................................154 – Cultural services............................................................................................................................................................................................................................................155 – Special needs groups.........................................................................................................................................................................................................................157 – Community Visitors Scheme...............................................................................................................................................................................................159 – Advocacy....................................................................................................................................................................................................................................................................160 – Carer support.....................................................................................................................................................................................................................................................162 – Dementia support....................................................................................................................................................................................................................................163 – End-of-life care................................................................................................................................................................................................................................................165 Organisation & business index............................................................................................................................................................................................. 166 Index............................................................................................................................................................................................................................................................................................ 168 w w w.A gedCareGuide. c o m.au

Aged Care Guide

SOUTH AUSTRALIA & NT Edition 24

COTA message Transparency of information is one of the many key things COTA Australia has advocated on aged care reforms throughout the years. The Royal Commission into the Quality & Safety of Aged Care highlighted so many issues and revealed shocking stories of the experiences people have had. It set Australia on a path of serious and fundamental reform.

The Royal Commission accepted many of these points and we are now seeing the development of a new rights based Aged Care Act, redesign of the support at home system to help more people remain independent in their own homes – where most people want to stay as they age - new transparent information sources like the Star Rating system, more staffing in aged care facilities and better funding for better care. The job is not yet done. But COTA Australia remains on the case in aged care reform and in many other areas that impact on your life – like health care and employment. Tackling the impacts of ageism head on. Ensuring that older people have the same rights – including access to good information to make their own decisions – without question. Finding the right aged care service for yourself, or assisting your loved one, is one of the most important things you will ever have to do. Yet it can be hard to find the information you need to help you make this decision. This Guide can assist you to find and make the right decision. It is an independent resource to make you aware of options available in your local area. You can order a hard copy to browse through and share with families or friends. Alternatively, you may go online at AgedCareGuide.com.au if that’s your preference where you can filter your searches to just those services in a local area and request a quote from the provider you select. COTA Australia, as the national peak advocacy body for people over 50 years of age, has partnered with DPS because we both value and focus on the need for you to have good information to make choices. More than that though, AgedCareGuide.com.au gives you the opportunity to leave a review of the services – be they provided in the home, in a nursing home or a retirement village. All of us like to hear from our peers or others in the same situation about what is good, bad or indifferent when making decisions. Your experience and feedback provides more invaluable information for another person in their search and decision making.

COTA message

Throughout this Council on the Ageing (COTA) Australia has consistently and forcefully advocated for aged care that is of high quality, transparent and based on aged care services that are delivered in a way that upholds older people’s human rights.

I hope you will find this guide useful in your decision making and that you will share your experiences to help others in the same situation. And we will continue the work to make aged care services better and uphold your rights in all of their interactions with you.

Wishing you all the best in finding the service that is right for you. Patricia Sparrow

CEO, COTA Australia Aged Care Guide SOUTH AUSTRALIA & NT 2024, 24TH Edition Printed December 2023 RRP $44, inc GST Deputy Editor David McManus david.mcmanus@dps.com.au Chief Executive Officer Michelle Beech

DPS Publishing Pty Ltd ● 1300 186 688 ● PO Box 1026, Pasadena SA 5042 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730 Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 1300 186 688 in Australia The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark.

www.A g e d C a re Gu ide. c o m . a u

Aged Care Guide

SOUTH AUSTRALIA & NT Edition 24

From the CEO Welcome to the 24th edition of the Aged Care

Guide South Australia & NT. For more than 20 years,

the Aged Care Guide, previously known as the

DPS Guide to Aged Care, has provided seniors and their

families with essential information about aged care in Australia.

Our print and online publications are an essential tool to help you understand and

access aged care services – from home and community care through to residential care accommodation and retirement living options.

To help you understand the aged care process even better we have created easy to follow flow charts which visualise your options and the steps to take for home care and residential aged care.

The articles in the front half of the book give detailed descriptions of the various aged care services available and discuss any financial and legal issues you need to be aware of, as well as who can assist with expert advice around advocacy

From the CEO

and placement.

The directory section at the back provides a comprehensive list of all Australian government-subsidised residential accommodation and approved Home Care Package providers.

An extensive list of private providers of homes and services are also included. You can use the printed Aged Care Guide in conjunction with our website –

AgedCareGuide.com.au – which provides greater detail on the services offered by individual aged care homes, home care providers, retirement villages, as well as professional services and products.

Simply type in the associated ‘DPS Web ID’ number from this book in the space provided on the website to link directly to a chosen home, service or product.

Current bed vacancies, as well as home care availability and retirement units for sale or lease, are also listed on the website.

Alternatively you may wish to use our Compare & Connect tool to help you find

and compare aged care providers that best meet your needs and search criteria in your preferred area to help with the decision making process.

We are also promoting transparency in the sector and opening up dialogue between consumers and providers through Ratings and Reviews on

AgedCareGuide.com.au, which gives you the opportunity to share positive or

negative stories about your aged care experience with a service and for providers to respond to this feedback and address any potential concerns.

We would like to wish you all the best as you embark on your journey in locating the home or services to suit your needs. When engaging a service, please advise

the aged care home, retirement village, community care provider, or product and service provider that you found their details in the Aged Care Guide.

We welcome any suggestions on information we can provide in the next edition of the Aged Care Guide or on AgedCareGuide.com.au to further assist in your

journey. Simply email info@dps.com.au . I look forward to hearing from you.

Michelle Beech – CEO

w w w.A gedCareGuide. c o m.au

Aged Care Guide

SOUTH AUSTRALIA & NT Edition 24

Useful phone numbers and websites Aged Rights Advocacy Service (ARAS) 08 8232 5377 sa.agedrights.asn.au CarerHelp

Carers Australia 02 6122 9900

carerhelp.com.au carersaustralia.com.au

COTA (NT) 08 8941 1004

cotant.org.au

COTA (SA) 08 8232 0422

cotasa.org.au

National Seniors 1300 765 050

nationalseniors.com.au

Health

Dementia Australia 1800 100 500

dementia.org.au

Dementia Behaviour Management Advisory Services (DBMAS) 1800 699 799 dementia.com.au Dementia Support Australia (DSA) 1800 699 799 dementia.com.au National Continence Helpline 1800 330 066 continence.org.au National Dementia Helpline 1800 100 500

dementia.org.au

Older Person’s Advocacy Network (OPAN) 1800 700 600 opan.org.au

Seniors Health Card 13 23 00 servicesaustralia.gov.au/common wealth-seniors-health-card

Cultural

Legal

Centre for Cultural Diversity in Ageing (PICAC) 03 8823 7979 culturaldiversity.com.au Ethnic Link Services (SA) 08 8448 6260

unitingsa.com.au

Federation of Ethnic Communities’ Councils of Australia 02 6282 5755 fecca.org.au Multicultural Aged Care (SA) 08 8241 9900

mac.org.au

Multicultural Communities Council of SA 08 8345 5266 mccsa.org.au

Darwin Community Legal Service 08 8982 1111 1800 812 953

dcls.org.au

Legal Services Commission Legal Helpline (SA) 1300 366 424 lsc.sa.gov.au Northern Territory Legal Aid Commission 1800 019 343 legalaid.nt.gov.au

Office of the Public Advocate (SA) 1800 066 969 opa.sa.gov.au

Office of the Public Trustees (NT) 1800 517 223 nt.gov.au/law/processes/ about-public-trustee

Multicultural Council of Northern Territory 08 8945 9122 mcnt.org.au

South Australian Civil and Administrative Tribunal (SACAT) 1800 723 767 sacat.sa.gov.au

Translating and Interpreting Service 13 14 50 tisnational.gov.au

Other

Government

Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Department of Veterans’ Affairs 1800 838 372 My Aged Care 1800 200 422

dva.gov.au

myagedcare.gov.au

Services Australia - Aged Care Line 1800 227 475 servicesaustralia.gov.au/ageing Services Australia - Carers & Disability 13 27 17 servicesaustralia.gov.au/carers Services Australia - Medicare 13 20 11 servicesaustralia.gov.au/medicare Services Australia - Older Australians 13 23 00 servicesaustralia.gov.au/ageing

www.A g e d C a re Gu ide. c o m . a u

Aged Care Guide 1300 186 688

AgedCareGuide.com.au

Carer Gateway 1800 422 737

carergateway.gov.au

Catalyst Foundation (SA) 08 8168 8776 1800 636 368 catalystfoundation.com.au National Relay Service 1800 555 660

infrastructure.gov.au/ national-relay-service

ned (National Equipment Database) 1300 885 886 askned.com.au Open Arms - Veterans & Families Counselling 1800 011 046 openarms.gov.au Relationships Australia 1300 364 277 Seniors Card (NT) 1800 441 489 Seniors Card (SA) 1800 819 961

relationships.org.au ntseniorscard.org.au

www.seniorscard.sa.gov.au

Useful phone numbers and websites

Advocacy

Aged Care Guide

SOUTH AUSTRALIA & NT Edition 24

How to use the Aged Care Guide

The information featured in this 24th edition of the Aged Care Guide South Australia & NT will inform you on a number of considerations when choosing accommodation and care options.

The information in this Guide will help you understand aged care, in-home and community care options in Australia.

The Aged Care Guide also includes a comprehensive directory of in-home care services (see pages 97–102 for SA, 132 –134 for NT); Home Care Package providers (see pages 106 –111 for SA, 136 –137 for NT); residential aged care homes (see pages 113 –126 for SA, 138 for NT); and facilities or services specific to your cultural background (see pages 127 –129 for SA, 141 –142 for NT).

How do I find what I’m looking for?

There are a number of ways you can use the Aged Care Guide in order to find aged care homes, Home Care Packages, products or services. The index on page 168 can help you to find the main information topics in the book and can direct you to the different directory tables for aged care homes, in-home care options or products/services in the back of the Guide. Each council district (also known as a local government area or LGA) on the referenced page includes a list of suburbs with homes or villages in each suburb listed in alphabetical order. You will find some retirement accommodation listed within the residential directory where they are co‑located on the same geographical site as the aged care home.

Locality search: If you know the council district, suburb or town, then use the cross-reference index on page 96. Each of these lists are in alphabetical order and you can then refer to the page referenced. Cultural search: If you are of non-English speaking background, or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on pages 127 –129 for SA, 141 –142 for NT.

Searching for other services . . .

If you are looking for centre-based care, day therapy centres or other products and services, you can find this in the directory section from page 126 onwards.

Visit AgedCareGuide.com.au for a complete list of services available near you. South Australia South Australia South Australia

Population Change - 20061997 - 2006 Population Change Population Change 1997 - 20061997

Amata

South Australia

Amata

Population Change 1997 - 2006 ANANGU PITJANTJATJARA

ANANGU PITJANTJATJARA

Amata

South Australia Population Change 1997 - 2006

ANANGU PITJANTJATJARA

Amata

2 4 TH E D I T I O N

DPS

COOBER PEDY

MARALINGA TJARUTJA

SOUTH AUSTRALIA ANANGU PITJANTJATJARA

AGED CARE GUIDE A

COOBER PEDY

MARALINGA TJARUTJA

OUTBACK AREAS COMMUNITY OUTBACK AREAS COMMUNITY OUTBACK AREAS COMMUNITY DEVELOPMENT TRUST DEVELOPMENT TRUST DEVELOPMENT TRUST

Finding providers

& NT Edition 24 COOBER PEDY

South Australia region map

MARALINGA TJARUTJA

ROXBY DOWNS

ROXBY

OUTBACK AREAS COMMUNITY DOWNS DEVELOPMENT TRUST

APY LANDS

PUBLICATION

South Australia & NT

COOBER PEDY CEDUNA

CEDUNA

MARALINGA TJARUTJA

YALATA

Nepabunna

ROXBY DOWNS

Nepabunna

ROXBY DOWNS

FLINDERS RANGES

MOUNT REMARKABLE CEDUNA

FLINDERS RANGES

168

FLINDERS ORROROO RANGES MOUNT CARRIETON REMARKABLE

ORROROO CARRIETON

Cultural

Aged Care Home

PHONE

DPS

Cultural

Aged Care Home

PHONE

DPS

STREAKY BAY PORT STREAKY BAY OUTBACK AREAS COMMUNITY AUGUSTA DEVELOPMENT TRUST WUDINNA WHYALLA

WUDINNA

KIMBA

CEDUNA

NT culturally appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services

Adelaide Detail Inset GAWLER PLAYFORD

PLAYFORD

Adelaide Inset

GAWLER

SALISBURY

CHARLES STURT PORT ADELAIDE ENFIELD

SALISBURY

PLAYFORD PORT ADELAIDE ENFIELD

PORT ADELAIDE ENFIELD

TEA TREE GULLY PORT ADELAIDE

ENFIELD

CAMPBELLTOWN CAMPBELLTOWN CAMPBELLTOWN ADELAIDE PROSPECT CHARLES PROSPECT ADELAIDE PROSPECT See Adelaide STURT Detail Inset TEAWEST TREE WALKERVILLE WALKERVILLE BURNSIDE ADELAIDE BURNSIDEWEST WALKERVILLE GULLY TORRENS NORWOOD UNLEY PAYNEHAM PLAINS BURNSIDE PAYNEHAM GAWLER TORRENSNORWOOD UNLEY ST PETERS NORWOOD PAYNEHAM ST PETERS ST PETERS

HOLDFAST MITCHAM BAY PORT ADELAIDE ENFIELD

MITCHAM

TEA TREE GULLY

GETTING ASSESSED

FINDING PROVIDERS

MANAGING YOUR SERVICES

AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

ADELAIDE

PROSPECT

WEST KANGAROO ISLAND BURNSIDE TORRENS UNLEY HOLDFAST BAY

KANGAROO ISLAND NORWOOD PAYNEHAM ST PETERS

See Adelaide Detail Inset ADELAIDE HILLS

BAROSSA MOUNT BARKER

ADELAIDE MOUNT PLAINS BARKER

GRANT

ALEXANDRINA VICTOR HARBOR

ATSI

MOUNT GAMBIER

ALEXANDRINA VICTOR HARBOR

YANKALILLA BAROSSA

ALEXANDRINA See Adelaide

Detail Inset VICTOR KANGAROO ISLANDHARBOR

ADELAIDE HILLS

YANKALILLA

Spa al Systems Team - March 2008 DITRDLG_08_04

MOUNT BARKER

MARION

ATSI

ONKAPARINGA

LIGHT

YANKALILLA

ATSI ATSI

KINGSTON

ADELAIDE HILLS NARACOORTE LUCINDALE ROBE MOUNT WATTLE RANGE BARKER

MOUNT BARKER

ONKAPARINGA

WALKERVILLE

MITCHAM

BAROSSA

See Adelaide Detail Inset

LIGHT ADELAIDE HILLS

ADELAIDE HILLS ALEXANDRINA

CAMPBELLTOWN

CHARLES STURT

PREPARATION

See Adelaide Detail Inset

ONKAPARINGA

VICTOR HARBOR ONKAPARINGA YANKALILLA

MARION

RESEARCH

BAROSSA

ADELAIDE CHARLES SALISBURY STURT WEST TORRENS UNLEY

HOLDFAST MITCHAM HOLDFAST PLAYFORD MITCHAM CAMPBELLTOWN BAY HOLDFAST BAY CHARLES ADELAIDE PROSPECT BAY STURT MARION MARION WALKERVILLE WEST BURNSIDE MARION TORRENS UNLEY NORWOOD PAYNEHAM ST PETERS SALISBURY

THE COORONG MOUNT GAMBIER GRANT BAROSSA TATIARA

ONKAPARINGA

Spa al Systems Team - March 2008 DITRDLG_08_04

*Local Government Area

KANGAROO ISLAND

Ampilatwatja Aged Care Anglicare NT Community Care Alice Springs Anglicare NT Community Care Darwin Anglicare NT Community Care East Arnhem

ATSI

Areyonga (Utju) Home Care Service

ATSI

Arlparra Aged Care

8956 9229 8951 8000 8985 0000 8939 3400 8954 8254

19653 38365 38364 19666 19641

ATSI ATSI ATSI ATSI

Kakadu Community Care Kalkarindji Daguragu Aged Care Service Larrakia Nation Home Care Packages Laynhapuy Homelands Aged Care

8979 9478 8977 0130 8985 6811 8939 1800

19667 19645 19676 19670

ATSI

Ltyentye Apurte Community Care

8956 0899

19639

ATSI

Mala'la Aged Care & Community Services

8979 5474

19662

8956 9010

19646

ATSI

ARRCS Community Care Darwin

8982 5200

19626

ATSI

Marthakal Homelands Health Service

8970 5515

19674

ATSI

Calvary Home Care Tiwi Islands

1800 527 272 19652

ATSI

Milingimbi Aged & Disability Service

8970 1713

19208

ATSI

Central Desert Regional Council Aged Care Services

8958 9500

19656

ATSI

Minyerri Aged Care

8975 9797

19675

ATSI

East Arnhem Regional Council Aged & Disability Serv 8986 8986

19939

ATSI

Mount Liebig Aged Care

8964 8024

19664

ATSI

Elliott Aged Care

19630

ATSI

Nauiyu Daly River Aged Care Service

8977 8900

19651

8969 2167

ATSI

Finke (Aputula) Home Care Service

8956 0433

19772

ATSI

Papunya (Warumpi) Home Care Service

8956 8968

19638

ATSI

Galiwinku Aged & Disability Service

8979 8811

19782

ATSI

Peppimenarti Aged Care Service

8978 2377

19650

ATSI

Gapuwiyak Aged & Disability Service

8970 3305

19783

ATSI

Golden Glow Nursing Services Darwin

8927 2756

19204

ATSI

Golden Glow Nursing Services Katherine & Pine Creek

8927 2756

20785

ATSI

Gunbalanya Community Care

8979 9478

19659

ATSI

Spa al Systems Team - March 2008 DITRDLG_08_04

Purple House Aged & Disability Care

8953 6444

38176

Ramingining Aged & Disability Service

8970 3910

19784

Rocky Ridge Aged Care Facility & Katherine Community Care 8972 3399 Roper Gulf Regional Council Community Services

8972 9047

Aged Care Guide

Index

Table of aged care homes/residential care facilities offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race, or religious identities. The homes listed below have specifically indicated to DPS that they have training, expertise, funding or heightened understanding of the special needs of the cultural group.

Nepabunna

MOUNT ORROROO REMARKABLE CARRIETON

141

NT culturally appropriate aged care homes

Group Web ID Group Web ID (08) (08) Name Name PORT PORT AUGUSTA PETERBOROUGH ATSI Calvary Mulakunya Flexible Aged Care Serv Wurrumiyanga1800 527 272 19652 ATSI Nganampa Ngura Mutitjulu-nya Flexible Aged Care Serv Mutitjulu 8956 2651 19627 PETERBOROUGH AUGUSTA PETERBOROUGH WHYALLA ATSI Hetti Perkins Home for the Aged Alice Springs 8952 5811 18880 ATSI Old Timers Village Alice Springs 8952 2844 18882 FLINDERS WUDINNA WHYALLA NORTHERN NORTHERN KIMBA RANGES NORTHERN MOUNT PORT AREAS PORT AREAS KIMBA ATSI Juninga Centre Coconut Grove 8948 0442 18879 ATSI Pulkapulkka Kari Flexible Aged Care Service Tennant Creek 8962 1222 18883 ORROROO PORT AREAS PIRIE Nepabunna REMARKABLE PIRIE FRANKLINGOYDER FRANKLIN GOYDER PIRIE FRANKLIN GOYDER HARBOUR CARRIETON HARBOUR ELLISTON BARUNGA ELLISTON BARUNGA ATSI Kalano Aged Care Service Katherine 8971 1999 19644 ATSI Rocky Ridge Aged Care Facility & Katherine Community Care Katherine 8972 3399 18884 HARBOUR BARUNGA CLEVE CLEVE ROXBY ELLISTON BERRI BERRI WEST WEST STREAKY BAY CLEVE PORT BERRI DOWNS BARMERA BARMERAWEST ATSI Katherine Hostel Katherine 8972 1407 18881 ATSI Thamarrurr Aged Care Service Wadeye 8978 2490 19647 AUGUSTA WAKEFIELD CLARE & & WAKEFIELD CLARE BARMERA COPPER COPPER PETERBOROUGH WAKEFIELD CLARE & GILBERT GILBERT COPPER RENMARK RENMARK TUMBY COAST TUMBY COAST GILBERT VALLEYS VALLEYS ATSI Mala'la Aged Care & Community Services Maningrida 8979 5474 19662 ATSI Tjilpi Pampaku Ngura Flexible Aged Care Serv Kaltukatjara 8956 7262 19642 RENMARK WUDINNA WHYALLA TUMBY COAST YORKE YORKE LOWER EYRE PARINGA PARINGA BAY LOWER EYRE BAY VALLEYS YORKE LOWER NORTHERN EYRE PARINGA BAY PENINSULA PENINSULA PENINSULA PENINSULA KIMBA MID PENINSULA MID PENINSULA PORT AREAS ATSI Malandari Aged Care Centre Borroloola 8975 6716 19663 GERARD GERARD MID MURRAY PIRIE FRANKLIN GERARD GOYDER LOXTONMURRAY LOXTON MURRAY HARBOUR BARUNGA LOXTON ELLISTON WAIKERIE WAIKERIE PORT CLEVEPORT WAIKERIE BERRI WEST LINCOLN PORT FLINDERS LINCOLN KAROONDA KAROONDA BARMERA LINCOLN RANGES KAROONDA EAST MURRAY EAST MURRAY CLARE & WAKEFIELD MOUNT COPPER CEDUNA ORROROO EAST MURRAY GILBERT REMARKABLE MURRAY MURRAY TUMBY COAST CARRIETON RENMARK VALLEYS MURRAY BRIDGE BRIDGE YORKE LOWER EYRE BAY SOUTHERN PARINGA SOUTHERN BRIDGE PENINSULA PENINSULA SOUTHERN MALLEE MALLEE STREAKY BAY PORT MID MALLEE GERARD AUGUSTA MURRAY LOXTON PETERBOROUGH THE COORONG WAIKERIE THE COORONG PORT WUDINNA WHYALLA THE COORONG The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted cultural LINCOLN KAROONDA NORTHERN KIMBA EAST MURRAY TATIARA PORT AREAS TATIARA group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all people TATIARA PIRIE FRANKLIN MURRAY GOYDER HARBOUR BRIDGE ELLISTON KINGSTON regardless of sexuality, race or religious identities. The service providers of these Home Care Packages, listed below, have specifically indicated to BARUNGA SOUTHERN KINGSTON CLEVE BERRI KINGSTON WEST MALLEE GAWLER BARMERA DPS that they have training, expertise, funding or heightened understanding of the special needs of the cultural group. WAKEFIELD CLARE & GAWLER COPPER NARACOORTE GILBERT NARACOORTE THE COORONG RENMARK TUMBY COAST LUCINDALE VALLEYS NARACOORTE Cultural Cultural PHONE PHONE DPS DPS Service Service LUCINDALE YORKE LOWER EYRE PARINGA BAY LUCINDALE PLAYFORD ROBE ROBE Group PENINSULA (08) (08) Web ID Group Web ID Provider Provider PENINSULA ROBE MID TATIARA WATTLE RANGE GERARD WATTLE RANGE MURRAY Arabic Home Caring 1300 875 377 39049 ATSI Haasts Bluff (Ikuntji) Home Care Service 8964 7103 19637 LOXTON WATTLE RANGE WAIKERIE KINGSTON PORT MOUNT Asian Home Caring 1300 875 377 39049 ATSI Hermannsburg (Ntaria) Home Care Service 8956 2994 19669 MOUNT LINCOLN GAMBIER GRANT KAROONDA MOUNT GAMBIER GRANT EAST MURRAY GAMBIER ATSI Ali-Curung Aged Care 8964 1580 19654 ATSI Home Support Services (NT) 1800 854 300 21927 GRANT NARACOORTE SALISBURY MURRAY LUCINDALE BRIDGE LIGHT TEA TREE ADELAIDE ATSI Alpurrurulam Aged Care 07 4748 4800 17279 ATSI Imanpa Home Care Service 8954 9059 19773 SOUTHERN LIGHT ROBE ADELAIDE TEA TREE GULLY MALLEE LIGHT PLAINS ADELAIDE PLAINS GULLY ATSI Amoonguna Home Care Service 8953 7618 19634 ATSI Julalikari Council Community Care 8962 2463 19631 PLAINS WATTLE RANGE STREAKY BAY

Home Care | Residential Care

Finding providers

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Nepabunna

These maps provide you with a geographical reference for the council (LGA) areas in South Australia.

18884 19660

Abbreviations............................................................................................................ 102 Aboriginal and Torres Strait Islander (ATSI) ............................................. 158 Advocacy...................................................................................................................... 160 Aged Care Assessment Team (ACAT) ...............................................................14 Appeal .........................................................................................................................84 Assessment ..............................................................................................................11 Referrals .....................................................................................................................86 Regions .................................................................................................................... 103 Aged care checklist ...................................................................................................71 Aged care explained....................................................................................................6 Aged care homes ...............................................................................................10, 51 Accommodation payments .............................................................................74 Accreditation and certification......................................................................55 Basic daily fee .........................................................................................................33 Charter of rights ....................................................................................................57 Complaints................................................................................................................58 Costs .............................................................................................................................33 Cultural services.................................................................................................. 167 Directory listings ...................................................................................................95 Extra services........................................................................................................ 154 Homes and their services .................................................................................53 How much will I pay? .........................................................................................75 Payment options ...................................................................................................76 Quality standards..................................................................................................55 RAD & DAP ................................................................................................................76 Where do I start?...................................................................................................51 Applying to a home..................................................................................................58 Waiting lists .............................................................................................................60 Vacancy.......................................................................................................................60 Assessments .................................................................................................................82 Assistive technology options ..............................................................................48 Mobility aids ............................................................................................................49 Technology ...............................................................................................................48 Care leavers ................................................................................................................ 158 Carer support ............................................................................................................ 162 Counselling services ......................................................................................... 162 Support groups and lines .............................................................................. 162 Centre-based care services................................................ 129-130, 142-143 Directory listings ................................................................ 113-126, 136-137 Commonwealth Home Support Programme (CHSP) ............................20 Am I eligible? ..........................................................................................................21 Directory listings ...................................................................98-102, 132-134 Types of services provided ...............................................................................20 Urgent needs ...........................................................................................................19 What is CHSP? .........................................................................................................22 Who is CHSP for? ...................................................................................................21 Who pays for CHSP services?..........................................................................22 Consumer directed care .........................................................................................19 Continence.....................................................................................................................65 Costs for residential ..................................................................................................74 Accommodation payments .............................................................................75 Basic daily fees .......................................................................................................33 How much will I pay? .........................................................................................33

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SOUTH AUSTRALIA & NT Edition 24

Cultural services ...................................................................................................... 157 Directory listings ................................................................ 127-129, 141-142 Partners in culturally appropriate Care ................................................. 157 Culturally and linguistically diverse (CALD) people ............................ 155 Directory listings ................................................................ 127-129, 141-142 Daily accommodation payment (DAP) ..........................................................76 Daily living in a nursing home ...........................................................................68 Day therapy centres..................................................................................................45 Directory listings ..................................................................................... 131, 143 Deciding on a home .................................................................................................61 Definition of often used terms ........................................................................ 146 Dementia..................................................................................................................... 163 Changed behaviours ........................................................................................ 164 Specialised support .......................................................................................... 164 Directory index............................................................................................................95 Aged care home listings .......................................................... 113-126, 140 Centre-based care listings ............................................ 129-130, 142-143 Culturally appropriate homes and services ........ 127-129, 141-142 Day therapy centres listings.............................................................. 131-143 Extra services listings ...................................................................................... 126 Home Care Packages listings............................................................ 106, 136 In-home care provider listings ...........................................................97, 132 Local government area (LGA) reference index .....................................95 Organisation and business index................................................... 166-167 Products and services listings.......................................................... 143-144 Suburb reference index .....................................................................................96 Town reference index .........................................................................................96 Disability...................................................................................................................... 158 End of life ......................................................................................................... 165-166 Palliative care in a nursing home .................................................. 165-166 Residents with dementia ................................................................... 163-164 Services to help at home .................................................................... 165-166 Estate planning................................................................................................... 78-79 Enduring power of attorney and guardianship ........................... 78-79 Extra services ............................................................................................................ 154 Directory listings ................................................................................................ 126 Financial advice .................................................................................................. 77-79 Financial counselling .................................................................................. 77-79 How an expert can help ....................................................................................79 Paying for your care.............................................................................................74 Financially disadvantaged................................................................................. 159 Flexible restorative care .........................................................................................44 Home care flow chart ...................................................................................... 16-17 Home Care Packages (HCP) ..................................................................................23 Approved providers .............................................................................................29 Are you eligible? ....................................................................................................27 Cost ...............................................................................................................................74 Directory listings ..................................................................................... 106, 136 Exit fees ......................................................................................................................35 Home care agreement .......................................................................................30 How much you will pay .....................................................................................33 Priority ........................................................................................................................29 Quality and complaints .....................................................................................36

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Home Care Packages (HCP) continued Services not provided .........................................................................................27 Services provided..................................................................................................26 Types of packages.................................................................................................23 Homeless ..................................................................................................................... 159 How to use the Aged Care Guide .........................................................................6 In-home support........................................................................................................18 Directory listings ...................................................................97-102, 132-134 LGBTIQ ........................................................................................................................... 158 Moving into a home.................................................................................................63 What you can bring .............................................................................................63 Making the transition ........................................................................................67 My Aged Care ...............................................................................................................11 Referral code ...........................................................................................................11 Placement consultants ...........................................................................................88 Case management ...............................................................................................92 Choosing a placement consultant...............................................................87 How a placement consultant can help .....................................................87 Negotiate and advocate for you ................................................................ 160 Resolving family disputes ................................................................................90 Private home care......................................................................................................40 RAD and DAP explained .........................................................................................76 Refundable accommodation deposit (RAD)...............................................76 Regional Assessment Service (RAS)................................................................14 Assessment ..............................................................................................................82 Referrals .....................................................................................................................11 Regaining your independence ...........................................................................43 Resident agreement ............................................................................................. 151 Residential care flow chart ..................................................................................17 Respite .............................................................................................................................42 At home......................................................................................................................18 Centre-based respite care ................................................................................45 Cost ....................................................................................................................... 74-76 Eligibility....................................................................................................................11 Residential respite................................................................................................42 Restorative care ..........................................................................................................44 Departure/exit fee................................................................................................35 Deposit or entry contribution ........................................................................76 Fees and charges ...................................................................................................76 Short-term restorative care .................................................................................10 Special needs groups............................................................................................ 158 Support at home ................................................................................................ 18-19 Transition care .............................................................................................................43 Useful phone numbers and websites................................................................5 Veterans ..........................................................................................................................41 Waiting for residential care..................................................................................60 Waiting lists .............................................................................................................60

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

Call 1300 186 688 or email sales@dps.com.au

YOUR DPS SALES TEAM www.AgedCareGuide.com.au

Matt

id Dav

www.DisabilitySupportGuide.com.au

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

www. AgedC areG ui de. com. au ALEXANDRINA

Spa al Systems Team - March 2008 DITRDLG_08_04

VICTOR HARBOR

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YANKALILLA

KANGAROO ISLAND

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SOUTH AUSTRALIA & NT Edition 24

Retirement Living

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Research

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STEP

WHAT YOU NEED TO KNOW

Research overview Whether you need support to remain living independently at home or are looking for alternative accommodation, it is important to know what options are available to you. ‘Aged care’ is a term used to describe a range of services to support older people. This could be getting some home care assistance in your own home or moving into a nursing home. However, it may also refer to community services, specific health care services delivered in a day-centre setting, assisted living options or even products and equipment to assist anyone over 65 years old. Accessing aged care can be complicated and confusing if you have not used support services before or don’t know where to start. Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what options are available to you.

Retirement living with the lifestyle of your choice. Start with AnglicareSA. Settle into a comfortable, worry-free lifestyle in a friendly community with complete freedom to be as social or as private as you want to be. Relax inside your own modern unit, enjoy the shared spaces or join in the many activities and events on offer. The choice is yours. 3 metro locations close to all amenities: Westbourne Park, Elizabeth East and Trott Park Call 1800 317 009 and chat with our friendly team today.

anglicaresa.com.au

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1 9

Research ???

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Different types of care include: Support at home

The path to accessing support is different for everyone. For some, the need for support is gradual and starts with a little bit of help every now and then, slowly increasing to more frequent and more intense assistance to remain living independently. If you want to stay in your own home but need some support to help you manage better at home, there are a number of supports available to you depending on your circumstances.

Different care options that might be available to you include support at home through government-funded programs such, as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program.

Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance and home maintenance. Basic assistance is offered through the CHSP, but if your needs exceed the level of support offered though this program then a level 1– 4 Home Care Package can offer higher intensity support to help you stay at home.

Research

Private providers can also deliver a range of home support services. They are not government funded and you will need to pay for services out of your own pocket. Short-term care

There are a few different support options available if you only need support for a short period of time. These options include respite care, which can be delivered in the community or in a residential care home, offering the opportunity for both you and your carer to take a short break.

At the end of a hospital stay, the Transition Care Program provides short-term assistance to help improve your independence and confidence. If you have not been admitted to hospital, the Short-Term Restorative Care program is a flexible option that focuses on regaining wellbeing over a short period of time. Residential aged care

Moving into residential aged care can ensure quality of life and comfort if you are no longer able to remain living independently at home. Also known as ‘nursing’ or ‘aged care homes,’ these facilities provide 24/7 care as well as a range of other support services and recreational activities. The cost of care in most Australian aged care homes is subsidised by the Australian Government.

There are also a number of non-government-funded residential aged care homes, often referred to as ‘supported and assisted living complexes’ and you will need to cover all the cost of accommodation and care delivered. Retirement living

Retirement villages are not nursing homes; they are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting. Retirement options are not funded by the government.

Daily care is generally not included, but some providers may offer support services at an additional charge or this can be accessed separately through government-funded home support options. w w w.A gedCareGuide. c o m.au

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Getting started Before you can access government-subsidised aged care supports, such as in-home care, community supports or moving into a nursing home, you need to register with My Aged Care and be assessed to work out exactly what level of support you need. My Aged Care

My Aged Care is the agency that looks after every governmentfunded aged care program. The service can help you find information about subsidised aged care options, including the different types of government-funded services available, eligibility for those services and the associated costs.

When you first call the My Aged Care Contact Centre on 1800 200 422, an operator will register you and ask you a number of questions about your personal circumstances and care needs. These questions will be quite basic and shouldn’t take too long. All you will need when you call is your Medicare card, as this information is stored with your other details on the My Aged Care database. Examples of the questions you will be asked are: Are you currently receiving aged care services? Are you getting support from a carer or family member? Can you prepare your own meals and do housework? you need assistance taking a shower or bath and do you need Do help getting dressed? Are there any health concerns or did you have a recent fall? Do you feel lonely or isolated? Are there any safety risks in the home? The aim of this screening is to figure out what needs and support you require and whether you are eligible for a further assessment in person. My Aged Care will assign you an aged care client number and will open a central client record. This record will include the information you have provided, as well as document your assessed needs and any government‑funded care services you have been found eligible for.

Aged care assessments

If you are successful in your initial application with My Aged Care, the contact centre operator will refer you for an aged care assessment to determine what level of support you would benefit from the most. If the operator decides that you are eligible for basic home support through the Commonwealth Home Support Programme (CHSP) you will be assessed by a Regional Assessment Service (RAS). www.A g e d C a re Gu ide. c o m . a u

My Aged Care

You, a family member, carer or client representative can register your details with My Aged Care so that you can be assessed to access any government-subsidised services.

Whatever your aged care needs. Start with AnglicareSA. Live a full and rewarding life where your choices are respected. We’re here to help you, or a loved one find and access a full spectrum of aged care services, providing personalised care at every stage of your life journey. Home Care Services Supporting older people to remain living as independently as possible in their home and community. Your needs are unique, so our services are tailored to suit you. From personal care, cleaning and grocery shopping to transport, social activities, gardening and nursing, we have the expertise and flexibility to provide almost any care service you need to continue to live the life you choose.

Health & Wellness Services

Retirement Living Our state of art independent living units are bright, spacious and modern, equipped for easy access for older people looking to downsize. Settle into a comfortable, worry-free lifestyle in a friendly community with complete freedom to be as social or as private as you want to be. Relax inside your own modern unit, enjoy the shared spaces or join in the many activities and events on offer. The choice is yours. 3 metro locations close to all amenities.

Residential Care For a higher level of support our modern residential aged-care facilities are places where older people are respected, their individual needs are met and their dignity and independence is maintained. With a wide range of entertainment and activities for residents to enjoy, our 6 metro facilities are conveniently located close to all amenities in Westbourne Park, Elizabeth East, Elizabeth, Trott Park, Brompton and Grange.

Live life to the full and feel your best at any age. We provide a range of allied health services to boost your vitality and maintain your strength and agility. From podiatry, physiotherapy, hydrotherapy and occupational therapy to exercise physiology and group classes, our tertiary qualified team will help you set your fitness goals and find the right services to enhance your wellbeing. Services are available at our 3 metro clinics, with some services available in the comfort of your own home.

To find out more or to arrange a tour of our residential properties, call our friendly team for a chat today.

1800 317 009

Transition Care Program Up to 12 weeks of rehabilitation and support is available for eligible older people following referral from your hospital stay. This in-home program helps you restore your independence and maintain your health with a range of services, including nursing, physiotherapy, occupational therapy, personal care and domestic care. anglicaresa.com.au

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Otherwise, if the operator believes you require higher care support, either through a Home Care Package (HCP) or moving into an aged care home, a member of an Aged Care Assessment Team (ACAT) will visit you to assess you.

Regional Assessment Service (RAS)

To access basic government-funded home support under the Commonwealth Home Support Programme (CHSP), you need to be assessed by the Regional Assessment Service (RAS). For more information about CHSP, go to page 20. The RAS assessment helps to identify your needs for support and any goals for retaining or regaining skills that enable you to continue living independently in the community. It is conducted free of charge and independently from service provision which ensures assessors consider the full range of options when responding to you and your carers’ needs and goals.

My Aged Care

Some of these needs may include assistive technology, therapeutic interventions, community care services or other support organisations. RAS assessors liaise with other service providers, GPs/specialists and community support networks to make sure desired outcomes are achieved. If your care needs have increased the RAS can also plan and coordinate an exit from the CHSP and transfer you to other appropriate service systems, including Home Care Packages and/or residential care, if required. The service also provides care coordination if you have multiple providers or more complex needs.

Aged Care Assessment Team (ACAT)

If you are no longer able to manage at home without basic assistance, the Aged Care Assessment Team (ACAT) helps you and your carers determine what kind of care will best meet your needs. This may be a Home Care Package (see page 23) provided to you in your own home or residential care in an aged care home (see page 51). ACAT assessors are generally professionals with medical backgrounds, such as doctors, nurses, social workers, occupational therapists and other health experts. There is no charge for the assessment as the ACAT is government funded. Carers, relatives or close friends are encouraged to be involved in the discussion of your needs. While an ACAT can’t make recommendations about individual homes or community services, they can provide you with information to assist you to make decisions. To assist you in your search, an independent information source like the Aged Care Guide publications and the linked AgedCareGuide.com.au website can help. These resources give a comprehensive overview of all care options and care providers available. w w w.A gedCareGuide. c o m.au

Better for life At Southern Cross Care, we believe that no matter where you come from, life can always be better. That’s why our vision is to support members of our community to be Better for life®. Health & Wellness From group exercise classes, to allied health services, respite and more, we can help you stay active, healthy and independent. Home Care Our approach to Home Care is simple - quality services, tailored to your needs and delivered by a professional team you can trust. Retirement Living From affordable units, to villas and serviced apartments, our Retirement Living communities are vibrant and welcoming. Residential Care Our Residential Care services focus on healthy ageing and good quality of life, with 24/7 care provided by our compassionate team.

1800 852 772 | SouthernCrossCare.com.au

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AGED CARE GUIDE

Home care flow chart

You may be placed on a waiting list until a package becomes available

government subsidised care

At anytime You Your family or carer

Placement consultant Contact My Aged Care 1800 200 422

Social worker Case manager Hospital discharge planner These professionals know the system really well and their help can make your search much easier. Other useful people:

More complex care

Entry level

ACAT

RAS

Local council

CENTRE BASED CARE

TRANSPORT

1, 2, 3, 4

Find a provider

DAY THERAPY CARE

HOME MAINTENANCE

Select any provider

Choose your preferred approved provider

SHOPPING

MEALS

Case manager, advisor or placement consultant

HCP

CHSP

Veterans' Affairs

In urgent cases, you may be able to access care before a RAS assessment

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

Financial advisor Health fund

self-funded home care

You can find someone to help you: Aged care advisor

RESPITE

MEDICATION

SUPERVISION

SHOWER

PERSONAL HYGIENE

DRESSING

WOUND CARE

ALLIED HEALTH

ACAT Aged Care Assessment Team CHSP Commonwealth Home Support Programme HCP Home Care Packages RAS Regional Assessment Service

TRANSITION CARE

AGED CARE GUIDE

Residential care flow chart government subsidised home

self-funded aged care home

If your situation is urgent then the ACAT will assess you as quickly as possible

Your family or carer

At anytime! You can find someone to help you:

OR You

Remember: it takes anything from a few weeks up to more than a few months to find the care home that suits you

Placement consultant

Case manager, advisor or placement consultant

Aged care advisor Social worker Case manager Hospital discharge planner

Contact My Aged Care 1800 200 422

ACAT

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

These professionals know the system really well and their help can make your search much easier. Other useful people: Financial advisor Health fund

Recommend Home Care Packages

Eligible for subsidised residential aged care

• RES IDENTIAL AGE D C A RE FAC I L I TY • NURSING HO M E • C A RE HO ME

Veterans’ Affairs Self-funded supported accommodation

Local council

• SU P P O RT ED R ES I D EN T I A L FACI LI T I ES • SU P P O RT ED ACCO M M O DAT I O N • CA R E CO M M UN I T I ES

• R ET I R EM EN T LI V I N G W I T H I N -H O M E S UP P O RT

ACAT Aged Care Assessment Team

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Support at home

Support at home To help you live independently in your own home and community for as long as possible, there are many home care products and services available. Depending on your personal situation and the level of assistance you require, you may be entitled to some basic in-home support or more intensive support through a Home Care Package. After a hospital stay, the Transition Care Program might be able to assist in your recovery and to return home. Alternatively, you may need to access respite care to give your carer a short break from the caring role. There is a variety of support at home options available that can meet your specific needs.

In-home support To assist with your care needs is a government priority, so you can continue living in the comfort of your own home where possible. Home care products and services range from assistance with daily chores to personal care, providing meals, transport assistance, as well as equipment, such as a ramp, walking frame or shower rail to help you live independently in your own home.

Experience the Difference Experience More Good Days Curious? Whether you’re interested in retirement living, assisted living, respite and residential care, Barossa Village offers more than you might think

It’s time to say Hello Barossa Village

Connect with us: Barossavillage.org | 8562 0300 w w w.A gedCareGuide. c o m.au

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Consumer-directed care

Consumer-directed care (CDC) gives you and your carers greater say about the types of care services you receive and the delivery of those services. All Home Care Packages are delivered on a CDC basis and the funding for a package is allocated directly to you instead of to the provider. Providers are required to work in partnership with you to create a package of services that meets your goals and needs, and gives you the information you require. This information should assist in choosing the best provider for you, as well as changing providers if you need. CDC allows you to determine how much involvement you wish to have when managing your package. It also allows for more transparency around how your package is funded and spent. All home care services you receive should include ongoing monitoring and reviews from the provider to make sure your package is meeting your needs.

Support at home

The government continues to significantly increase support for home and community-based aged care with particular integrated packages available. Private businesses also offer home care services.

Respite care to suit you Tailored respite that support clients, and carers, to be Better for life. Buddy Respite One-on-one activities and adventures, at home and in your community. Cottage Respite Daytime or overnight care, focusing on meaningful engagement. Residential Respite Person-centred 24/7 care for 4 weeks or more. 1800 852 772 SouthernCrossCare.com.au

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Commonwealth Home Support Programme

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Commonwealth Home Support Programme (CHSP) If you want to stay in your own home, but need some help with daily tasks or require entry-level care, the CHSP may be able to help. The CHSP combines a number of home support options into one streamlined and simplified program. These options include short-term supports, such as respite, transition care and short-term restorative care. It also provides basic ongoing support both at home and in the community, as well as access to wellness programs, day options and centre‑based services. To determine if the CHSP is the right program for you, you will need to be assessed by a Regional Assessment Service (RAS). See page 82 for more information. If you have more complex needs, a Home Care Package may be a better option. You can access similar services to the CHSP, coordinated and tailored to meet your specific needs (see page 23 for more details). Contact My Aged Care on 1800 200 422 to find out how you can arrange a home support assessment.

What is the CHSP?

Subsidised by the Australian Government, the CHSP is an entry-level home help program if you are mostly – but not completely – able to live on your own and don’t need higher levels of support at home. The program can also help your carer. If your carer needs to attend to everyday activities, the CHSP can arrange for someone to help you while they are away.

What types of services are provided?

CHSP services provided in the community may include: Social support – social activities in a community-based group setting Transport – help to get out and about for shopping or appointments

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Services provided at home may include: omestic assistance – household jobs such as cleaning, clothes D washing and ironing Personal care – help with bathing, showering, dressing or toileting ome maintenance – minor general repair and care of your house or H yard, for example, changing light bulbs or replacing tap washers ome modification – minor installation of safety aids such as alarms, H ramps and support rails in your home ursing care – a qualified nurse comes to your home and may, for N example, dress a wound or provide continence advice Some CHSP services can be provided either at a community centre or in your home, such as: help with shopping for food, preparing and storing food in your home and delivering meals to your home.

Allied health support services – If you have particular health

problems you may be able to access allied health services, such as physiotherapy, podiatry, speech therapy, occupational therapy and advice from a dietitian.

Who is the CHSP for?

You can apply for home help services under the CHSP if you are 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person, are still living at home and need help to continue living independently. You or your carer should contact the My Aged Care contact centre on 1800 200 422 or visit myagedcare.gov.au to apply.

Am I eligible?

To determine exactly what help you need at home, you will need a home support assessment. The assessment will be done by a representative of the Regional Assessment Service (RAS). www.A g e d C a re Gu ide. c o m . a u

CHSP

Food services – may include providing meals at a community centre,

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A local RAS assessor will look at your ability to cope with various activities in your daily living. Together, you will be able to work out what sort of help, how much you need and what it might cost. Go to page 82 to read more about assessments.

CHSP

Urgent needs

If you’re in a situation where you have an urgent need for home support services and your safety would be at risk if those needs are not immediately met, it may be possible to receive CHSP services before you have been assessed by a RAS. This only happens in exceptional circumstances and is only for a limited time until an assessment can be organised to determine long-term care options. Services generally considered to relieve an urgent need for care include nursing, personal care, meals and transport. It will depend on your personal circumstances whether you’ll be able to receive interim services before an assessment. Call the My Aged Care contact centre on 1800 200 422 to find out more.

Who pays for CHSP services?

Supports delivered under CHSP are subsidised by the government, however, there generally is still a fee for each service.

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You are encouraged to contribute towards the cost of your care if you are able to do so. The amount you contribute depends on the type and number of services you require and can differ from one service provider to the next. Some organisations may charge a set fee for their services, while others may ask for a voluntary donation, charge a membership or subscription fee. How much you pay is discussed and agreed upon between you and your service provider. The rate is set before you begin receiving the relevant services. If you are receiving multiple services from one or more service providers and these services overlap, it may be possible to ‘bundle’ the cost for these services.

Pre-1 July 2015 HACC, NRCP, DTC and ACHA clients

If you accessed Home and Community Care (HACC), National Respite for Carers Programme (NRCP), day therapy centres (DTC) or Assistance with Care and Housing for the Aged (ACHA) prior to 1 July 2015, you may retain access to these services or equivalent CHSP services until other suitable services become available, or until the service is no longer required. You can find CHSP funded services starting on page 97 of the directory section or online on AgedCareGuide.com.au .

Home Care Packages

A Home Care Package (HCP) provides services that will help you to remain at home for as long as possible, as well as giving you choice and flexibility in the way that the care and support is provided. There are four different levels of packages to support people with varying care needs, ranging from Level 1 support, if you have basic care needs, to Level 4, which can support you if you have high-level care needs. The HCP is allocated to you personally, which gives you more control over the services you receive and who delivers those services. Once you have been allocated a HCP you can contact any preferred approved service provider to give you the care you need.

Types of packages available

There are four types of packages delivering different levels of care:

1 Level 1 supports people with basic care needs 2 Level 2 supports people with low-level care needs 3 Level 3 supports people with intermediate care needs 4 Level 4 supports people with high-level care needs

The same type of care and services are provided under each HCP level, however, the amount of funding is different depending on what package is allocated to you. www.A g e d C a re Gu ide. c o m . a u

Home Care Packages

To find out specific costs you should contact your service provider.

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Home Care Packages

The hours of care are increased at each level of care; more hours of care and services are delivered under Home Care Package Level 4 compared to Level 1. The ACAT assesses the types of care needs you may require. Someone eligible for Levels 3 and 4 HCPs would be eligible for higher levels of residential care if they were to apply for it.

If you are receiving care services through the previous Community Aged Care Package, Extended Aged Care at Home or Extended Aged Care at Home Dementia packages, you will continue to receive these services, but they will have a different name.

Package supplements

Package supplements are available with any of the four levels of Home Care Packages to help with the cost of meeting specific care needs. For example, the Z Dementia Supplement is for people with dementia and the R Veterans’ Supplement for veterans with an accepted mental health condition.

Some packages can be specifically for people who are e financially or socially disadvantaged, people with Y housing needs or at risk of homelessness, or for people who live in t rural, remote or isolated areas.

Some providers might cater for people with a certain g cultural background or have staff that speak a foreign language.

Your care provider will apply for these subsidies and ensure you meet the eligibility criteria. For a list of HCP providers, see pages 106 –111 for SA, 136 –137 for NT.

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Publications Easy to read information about navigating your care journey, plus a provider directory for your area.

Websites

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Save time online by comparing up to five care and support options in one easy to use process.

Read and leave reviews for online facilities and service providers you’ve used.

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What services are provided?

Home Care Package services are based on your individual needs.

Home Care Packages

Your provider coordinates the care and services to support you at home and these are agreed between you and your provider. Services may include: ersonal assistance with bathing or showering, personal hygiene and P grooming, dressing, toileting and mobility ssistance with communication, including assistance to address A difficulties arising from impaired hearing, sight or speech, or lack of common language. This can also include assistance with the fitting of sensory communication aids, checking hearing aid batteries and assistance in using the telephone

omestic assistance for household jobs like cleaning, clothes washing D and ironing ood services, such as preparing meals or having meals delivered, F assistance with using eating utensils and assistance with actual feeding and providing enteral feeding formula ursing services, including dressing wounds by providing bandages, N dressings and skin emollients, as well as continence management and assistance in using continence aids and appliances Assistance in taking your medications roviding mobility equipment, such as crutches, walking frames, P wheelchairs and mechanical devices for lifting, bed rails, slide sheets and pressure relieving mattresses, and assistance in using those aids

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Home maintenance for care of your house or garden

Transport and assistance for appointments or social activities

ncouragement to take part in social and community activities that E promote and protect your lifestyle, interests and wellbeing

Services / items not provided

The following services or items are not included in a package in any of the four levels of home care: Using the package money as a source of income for the consumer Purchase of food, except for enteral feeding requirements

Paying for accommodation, such as assistance with home purchase, mortgage payments or rent ayment of fees or charges for other types of care funded or jointly P funded by the Australian Government

ome modifications or capital items that are not related to the H consumer’s care needs Travel and accommodation for holidays

ost of entertainment activities, such as club memberships and C tickets to sporting events

ayment for services and items covered by the Medicare Benefits P Schedule or the Pharmaceutical Benefits Scheme Gambling activities

Are you eligible?

Home Care Packages

odifications to the home – installing safety aids, such as alarms, M ramps and support rails; identifying risks in the house and proposing solutions

To receive a Home Care Package you will need to be assessed by an Aged Care Assessment Team (ACAT). The ACAT helps you and your carer determine what kind of care will best meet your needs when you are no longer able to manage on your own.

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They will identify the right services for your needs and the level of care you require. The ACAT will give you a letter stating the types of subsidised services you have been approved for and might also put you in contact with organisations in your area that can deliver these services. For more details about assessments go to page 82 or call 1800 200 422 to organise an assessment.

Priority

Access to Home Care Packages is managed through a national pool of all available packages. After approval for a HCP, you will be placed in a ‘queue’ until a suitable package becomes available. This may take a number of weeks or even months. Your place in the queue will be determined by your personal needs, circumstances and the time you have been waiting for care since your assessment. When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice. You have 56 days from the date you were assigned a package to find a provider and commence services. You can request an extension, for example, if you have trouble finding a service provider. However, if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.

Approved providers

An organisation that has been approved by the government to provide aged care services is called an approved provider.

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Home Care Packages

A member of the service, which may include a doctor, nurse, social worker and/or other health professional will meet with you to assess your care needs and how well you are managing at home.

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The government will pay your approved provider your allocated funding so they can pay the carers and any other bills.

Home Care Packages

An approved provider can manage your care, liaise with you about your preferences, requirements and care plan, but it doesn’t have to be the provider delivering your care. It is important to know that even though a HCP can only be managed by an approved provider, the care can be delivered by any provider, even one that is not supported by the government. This gives you more choice as to who delivers your care.

Home care agreement

This agreement is made between you and your provider and covers information such as the care and services you will receive and how much they will cost. Your provider will work with you to develop a care or service plan that is based on your needs. The care plan you agree to should include: The exact types of services you will receive Who will provide which services ow much involvement the service provider will have in managing H and coordinating your services When your services are delivered

Any exit amount the provider will charge to cover administrative cost if you decide to take your package elsewhere or cease care

How much will it cost?

The government covers most of the cost of care but your provider may ask you to contribute towards the cost of delivering your services, if you can afford to do so. Depending on the Home Care Package level you are eligible for, the government pays your approved provider a subsidy toward the cost of your care. This amount is calculated daily and paid monthly to the provider. w w w.A gedCareGuide. c o m.au

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The government contributes the following amounts to each person receiving a Home Care Package (September 2023 rates): Home Care Package

Daily subsidy amount

Annual amount

Level 2

$ 49.49

$ 18,063.85

Level 1 Level 3 Level 4

$ 28.14

$ 10,271.10

$107.70

$ 39,310.50

$163.27

$ 59,593.55

This amount may be supplemented with an additional payment for people with higher care and specialised support needs, such as a Dementia, Veterans’ or Housing supplement.

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Rates are reviewed generally in March and September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if you are part of a couple. Any government funding you receive will be paid directly to the provider who can spend the funds on the items you both agreed to in the home care agreement. After commencement of your package, you will receive a monthly statement of income, expenditure and the balance of funds enabling you to see how the money is being spent.

How much you will pay

A provider may charge the maximum basic daily fee for a Home Care Package depending on what level you have been given. Maximum fees for each level currently are (September 2023 rates): Home Care Package

Maximum basic daily fee

Fortnight amount

Level 2

$ 11.87

$ 166.18

Level 1

Level 3

Level 4

$ 11.22

$ 12.20

$ 12.53

$ 157.08

$ 170.80

$ 175.42

There may be additional benefits available depending on your personal circumstances, contact My Aged Care on 1800 200 422 for more details. If your income is higher than the Age Pension you may be required to pay extra for your care.

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Home Care Packages

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Stay in control and independent Allied Health | Home Services | Retirement Living ECH is the largest provider of retirement village accommodation and ageing care services in South Australia. The purpose of ECH is to promote self-determination and enable people to live confidently at home and have the best possible life as they age. Offering a wide range of services ECH has been helping older South Australians since 1964. To find out how we can help you call our friendly team on 1300 275 324 or visit ech.asn.au w w w.A gedCareGuide. c o m.au

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How much extra depends on your income and unavoidable expenses, such as pharmaceutical bills, rent, utilities and other living expenses. However, the maximum amount you can be asked to pay over the maximum basic daily fee for a HCP is up to 50 percent of your income exceeding the maximum base rate of the Age Pension. The current Age Pension amount is $1,002.50 per fortnight for a single person or $1,096.70 with the included maximum Pension Supplement and Energy Supplement. You can negotiate with your provider on the costs of the services and care you receive.

No full pensioner will pay an income tested care fee and no part pensioner will pay an income tested care fee greater than $6,543.66 per annum. If you have an income of more than $62,332.40 per year, you will pay an income tested care fee on a sliding scale up to a total of $13,087.39 per annum. However, no one will pay more than $78,524.69 in an income tested care fee over their lifetime (September 2023 rates). You will only pay an income tested care fee if you can afford to do so. Your income assessment will determine if you can afford to contribute towards the cost of your care. Your assets, including the family home, are excluded from the means testing arrangements for home care.

Exit fees

HCPs are portable which means that if you are moving to a different area or if you’re not happy with a provider’s services, you can simply take your package and any remaining funds with you to a new provider. If you decide to change providers, the provider may charge you an exit fee to cover any administrative cost which will be deducted from any unspent funds.

Home Care Packages

These costs will be agreed upon and fixed in your agreement before you receive any aged care services. This is your legal agreement with your service provider.

Home Care Packages

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This is the amount that is ‘left over’ in your HCP budget and it will move with you to a new provider. If you no longer require your HCP, these unspent funds will be returned to the government. Exit fees may vary between providers and the amount should be clearly stated in the home care agreement between you and the provider.

Quality and complaints

The Australian Aged Care Quality and Safety Commission is responsible for the review of aged care services including government-subsidised home care services. As an independent body, the Commission manages the accreditation of residential aged care services and the quality review of home care services across Australia. It evaluates these services against the set Aged Care Quality Standards. The Commission is committed to promoting continuous improvement of aged care and ensures that quality and other reporting by service providers is streamlined while supporting accountability, information and confidence for consumers. If you are concerned about the care or services you are receiving, it is recommended that you first try to resolve any issues with your service provider.

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If you feel you are not being heard or need help to address the issue, you can contact an aged care advocacy service to help you. If the matter is not resolved, you can make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .

Your rights

No matter who you are, where you live or the types of care you need, you have rights related to your home care that should be respected by providers. You have a right to: Be accepted as an individual and have your preferences respected Be treated with dignity, with your privacy respected Receive care that is respectful of you, your family and home eceive care without being obliged to feel grateful to those R providing the care ull and effective use of all human, legal and consumer rights, F including the right to freedom of speech regarding your care Have access to advocates and other avenues of redress e treated without exploitation, abuse, discrimination, harassment B or neglect

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Come home to Calvary

Guided by Calvary’s 135 year history in health care, you will have peace of mind with access to quality care.

Residential Aged Care

Retirement Living

Home Care

Calvary is recognised as a continuing source of healing, hope and nurturing to the people we serve. Our personalised approach ensures every person receives the attention and care that they need. All of our care is delivered with dignity and is designed to improve your health and wellbeing.

Find out how you can receive the care you want by visiting our website or calling us today:

1800 52 72 72 www.calvarycare.org.au w w w.A gedCareGuide. c o m.au

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Set your own goals for your supports etermine the ongoing level of involvement and control you have D over your home care Make decisions in relation to your care Maintain your independence as much as possible hoose the care and services that best meet your goals and assessed C needs, within the limits of the resources available ave choice and flexibility in the way the care and services are H provided in your home Participate in making decisions that affect you ave your representative - family member or close friend H participate in decisions relating to your care if you request it or need support to make decisions These rights mean you can live the life you want to live for as long as possible. If you think your rights are not being respected you should talk to your provider about your concerns. If this does not solve the issue you can contact the Aged Care Quality and Safety Commission.

Home Care Packages

Under the consumer-directed care principles, you also have the right to:

...in recognising every person is an individual, with individual needs, we deliver high-quality service, to meet the physical, spiritual, physiological and social needs of that person. Providing Resdiential Care and Independent Living options, we focus on enriching their lives, and the lives of the families, our staff, volunteers, business partners and the wider community.

Contact our friendly staff

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Private home care

Rather than a government-funded service, you may choose a private home care provider and pay for services out of your own pocket. Maybe this is more cost effective for you or there is a waiting list for the government service you are trying to access. Private home care services are arranged directly between you and the service provider. You pay for all the services provided and there is no government subsidy. Private home care organisations provide a wide variety of services, including registered nurses for complex care needs and carers for companionship, personal care, housekeeping, cooking and outings. They may also provide other types of staff, such as advisors, assistants, dietitians, drivers, personal trainers, physiotherapists and occupational therapists. There is no limit to the number of hours of care provided each week and you can generally increase or decrease the time as your requirements change. With an agreed notice period, you are not required to pay for shifts you do not require. While private home care may seem expensive, you may find that it is more cost effective than other institutional alternatives. There is a wide variety in the level of quality and cost of home care companies.

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Veterans’ support If you are a veteran, war widow or widower, you may be in line to receive extra help in your home from the Department of Veterans’ Affairs. If you are having a hard time doing the regular household chores, struggling to get in and out of the shower or bath safely, or if you just can’t manage the gardening or household maintenance, then the Veterans’ Home Care (VHC) program could organise people to help you. The VHC program offers a range of services including: Domestic assistance Personal care Safety-related home and garden maintenance Respite care If you have specific medical care needs or need more intensive assistance, a nurse from the Community Nursing program may be able to help you stay in your own home for longer. Nursing services may include: Medication management Wound care Hygiene assistance To receive these services, you need to be referred for an assessment by an appropriate health professional. This could be your GP, a treating doctor in hospital, a hospital discharge planner or a VHC assessment agency. There is a fee you will need to pay towards the VHC program. It is cost per service, currently at a $5 per hour co-payment, however, there is a limit to how much you will pay. For instance, the maximum co‑payment for domestic assistance is $5 per week, whereas personal care is limited to $10 per week. If you can’t afford the co-payments, you can apply to have these fees waived. Contact the Veterans’ Home Care Assessment Agency on 1300 550 450 to find out what support services are available to you and how you can access them.

www.A g e d C a re Gu ide. c o m . a u

Veterans’ support

Services can be delivered in your own home or a residential care facility.

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A well-earned rest Taking some time off from caring is crucial and known as ‘respite’. Respite can be provided in your own home, a community setting or an aged care home. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and by community care services under the Carer Gateway. Accommodation and services include: day-care centres that provide respite for a half or full day; i n-home respite services, including overnight, home and personal care services;

Respite at home

activity programs; a break away from home with a support worker; r espite for carers of people with dementia and challenging behaviours; respite in an aged care home or overnight in a community setting; respite for employed carers and for carers seeking to return to work. Access to respite care is based on priority and need. For respite care in your home or in a day-care centre, the respite service provider or the Carer Gateway will assess whether you and your carer are eligible. The amount of care you receive will depend on your needs and the availability of respite care services.

Centre-based respite care

Centre-based respite care (CBRC) can provide respite services to carers, offering individualised social and recreational activities. Through CBRC, you can also attend day programs which may include excursions, outdoor/indoor activities or holiday programs. Trained respite workers often undertake client assessments. Need-based programs are then developed with you and your carer to help enhance your quality of life.

Cost

There is no charge for assistance provided at Carer Gateway, however, individual service fees may apply. Community-based respite services charge fees according to the type of service being used and your ability to pay. For respite in an aged care home, you will be charged the daily fee amount but do not have to pay the accommodation fee. For more information, contact the Carer Gateway on 1800 422 737. Your call will automatically be directed to your nearest state or territory provider.

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Regaining your independence

To help improve your independence and confidence at the end of a hospital stay, the Transition Care Program provides short-term support and assistance. The Transition Care Program is goal oriented, time-limited and therapy focused care which can be delivered in your own home or in a home-like ‘live-in’ setting, which may be an aged care home. To be eligible for transition care, you must be an in‑patient of a hospital and have been assessed by the Aged Care Assessment Team (ACAT). Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks if assessed as requiring an extra period of therapeutic care. Seven weeks is the expected average period of support. Transition care is delivered by approved providers who will offer a package of services including a range of low-intensity therapy services and nursing support and/or personal care services. Low-intensity therapy services may include: counselling and social work dietetics

occupational therapy

Personal care services may include:

help with showering and dressing

assistance with eating and eating aids managing incontinence

Fees

physiotherapy

podiatry

speech therapy transport to appointments elp with mobility h and communication

You may be charged a contribution fee to cover the cost of your transition care. Talk to your provider about what fees apply and how much you need to pay. For transition care received in your own home, the maximum amount is currently $12.53 per day (September 2023 rates).

For care delivered in a ‘live-in’ setting, such as a residential aged care facility, the maximum amount you can be asked to pay is $60.86 per day, (September 2023 rates).

Access to transition care is decided on a needs basis and not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more about how to access the Transition Care Program. Aged care homes offering transition care beds are listed in the residential aged care tables from pages 113 –126 for SA, 140 for NT.

www.A g e d C a re Gu ide. c o m . a u

Transition care

Services

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Flexible restorative care To help regain your independence if you have not been admitted to hospital, the government has introduced a flexible care option. You may benefit from the Short-Term Restorative Care (STRC) program if you have been sick or had a fall and your mobility is temporarily impaired.

Flexible restorative care

The program focuses on regaining wellbeing over a short period of time, with a maximum of eight weeks. The Federal Government created the program to reverse or slow functional decline in older people and help improve their health and wellbeing through the time-limited service. The ultimate aim is to avoid you having to access ongoing in home care services or residential care. The program is designed around improving your capabilities at performing everyday tasks you may be having difficulties with. A team of professionals would provide the service to help you adjust to the differences in your abilities. This could involve activities and exercises that will benefit your mobility or could result in home modifications to make everyday tasks more manageable. You will be able to choose the services you want to be provided so the assistance you receive will be tailored to your specific needs. Services can be delivered at your home, in a nursing home or a combination of both. You may need to pay a small fee, although you won’t have to pay an accommodation payment if you receive STRC in a nursing home setting. The daily fee is currently $12.53 for STRC received in a community setting or $60.86 if accessed in residential care or a hospital. The STRC program is not linked to any other government-funded home support and you will be able to access the program even if you’re already receiving support through the CHSP. You will not be eligible to receive the STRC program if you are currently: Receiving a government-funded Home Care Package Have received transition care in the last six months Live in residential aged care You do need an assessment to access the program. This assessment is done by the Aged Care Assessment Team (ACAT) and is only valid for six months. You can access the STRC program twice over a 12 month period. Read more about assessments on page 82 or call My Aged Care on 1800 200 422 for more information about STRC.

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Wellness centres offer a range of programs and services that focus on mobility, exercise, rehabilitation and relaxation. A well-equipped wellbeing centre also provides the opportunity to address areas of concern, enhance your mobility and reduce your pain levels and risk of falls or injury. You can access a wide range of physical and emotionally rewarding activities with the guidance of allied health specialists in these centres, also known as ‘day therapy centres’, ‘health & lifestyle centres’ or ‘allied health hubs’. Most centres offer a range of stimulating and fun activities, one‑on‑one or in group settings to help improve your memory, wellbeing and independence. Some allied health and wellbeing services you may be able to access include: O ccupational therapy Diversional therapy Massage therapy to reduce pain and maintain overall wellbeing Physiotherapists or exercise physiologists Podiatry Hydrotherapy Dementia and cognitive support programs Personal training Exercise classes for all levels, including chair-based and dance classes Nutrition information Mat and equipment-based Pilates classes pecialised group classes for specific conditions, such as S Parkinson’s disease, multiple sclerosis, diabetes, cardiac and pulmonary rehabilitation These wellness or day therapy centres are sometimes combined with different centre‑based care services focused more on social inclusion and community connection. The programs and services offered through this centre-based care are all about encouraging positive ageing and wellbeing and work to provide you with emotional, mental and physical stimulation. Some programs may be tailored to specific groups such as people from a multicultural background or those living with certain chronic conditions such as dementia. www.A g e d C a re Gu ide. c o m . a u

Wellness centres

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You can enjoy a range of activities which may include daily exercise programs, arts, crafts, cooking, gardening, as well as education and learning services, group excursions and respite or overnight care. There are many benefits of centre-based care including: Improved social wellbeing through companionship and connection Maintaining mental health, nutrition and exercise ositive impacts on overall health and wellbeing, including reducing P symptoms of pain Support for carers and families

Is a wellness centre suitable for me?

Transport services

If you are over the age of 65 years, the services offered at a wellness centre may be the key to better physical health to help you stay strong and independent. A range of allied health specialists may be able to support your mental agility and keep you performing day-to-day tasks properly. You may be able to claim the associated costs of a wellness centre through the Regional Assessment Services (RAS) or Aged Care Assessment (ACAP) Programs. To receive an assessment, call My Aged Care at 1800 200 422, then ask for a referral code. Based on the outcome of your assessment and the package which you are eligible for through the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP), health and wellness services may be subsidised by the government. You can still access the services at a wellbeing or day therapy centre privately and pay for services as you go. To do so, you would need an initial consult to identify which services you need and the amount you will pay to access them.

Transport services Getting to appointments, the shops or social events can be challenging if you don’t have a car and even more challenging if you have mobility issues. There may be times when friends, family and neighbours are unable to help out. While transport can be part of government-funded supports, there is also a range of free or subsidised transport options available through a variety of outlets.

Community organisations

In most communities, there are many volunteer groups, such as local churches, clubs or Rotary groups, that support frail people over 65 years of age in many ways, including through transport services. These community volunteer transport services provide either direct transport or assist older people in accessing public transport. They can take you to appointments, out and about in your community, visit friends and family or go to the shops.

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Most of these community schemes or groups are staffed by volunteer drivers. Depending on the organisation, the services may be free or you may have to pay a small contribution towards the organisation. St John’s Ambulance Australia provides a community transport service and patient transport service in most states or territories. These services can support older people who need to attend medical appointments or hospital, visit loved ones, attend events or family gatherings, along with grocery shopping.

Local councils

Transport provided by local councils is usually offered through community buses or personal transport. Both will be managed by the council who often have a team of volunteers that work on a roster to run these services. Community buses generally operate on a weekly basis, with many offering the convenience of door-to-door pick-up and drop-off. As well as taking residents to shopping centres, many council-run community buses visit other services and activities, such as libraries, seniors’ clubs and groups. Some councils offer personal transport for medical, wellbeing and other essential appointments. There is usually a nominal minimal charge for using the community bus which may vary depending on where it is going and whether you require a return journey. Contact your local council for transport information.

Public transport options

If you are 60 years or older and hold a Pensioner Concession Card or a Seniors Card, you may be eligible to receive free weekend travel, concession fares or 50 percent discounts on trains, trams and buses. For further information about public transport for seniors in SA & NT, visit the Department of Infrastructure and Transport in SA or the Department of Infrastructure, Planning and Logistics in NT.

www.A g e d C a re Gu ide. c o m . a u

Transport services

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Assistive technology options

Assistive technology

The changes that occur with ageing can lead to problems with mobility, such as unsteadiness while walking, difficulty getting in and out of a chair or falls. These are reportedly the top mobility problems experienced by older people and a major cause of injury and death. Muscle weakness, joint problems, pain, disease and neurological difficulties can also contribute to mobility problems. Keeping mobile can give you the opportunity to maintain independence in order to fulfil daily tasks and live happily in your own home. Although light physical activity can help improve your mobility and remain independent, some people also find comfort and assistance in mobility equipment or aids which aim to help them live more satisfying and productive lives.

Improve access and safety at home

Creating a safe living space is critical to keep your independence and prevent injuries. You can improve the safety of your home by making some basic changes. Examples of some easy changes you can make at home include: Remove clutter around the home to reduce the risk of tripping over I nstall grab bars and hand rails to help you get down the stairs safely or step in and out of the shower or bathtub without injuring yourself epair or remove tripping hazards such as loose carpet, slippery R throw rugs or floorboards that stick up nsure proper lighting to prevent injury, particularly in stairways and E narrow hallways Consider installing a stair lift or non-slip strips to prevent falling et a personal alarm or GPS tracker that can detect falls or call for G help in an emergency

Create a safer home

If you require assistive technology on a permanent or long-term basis for a health or age-related reason, as a resident of South Australia, you may be eligible for the Department of Human Services Equipment Program. The program provides subsidised aids and equipment or home and vehicle modifications to people so they can remain living safely and independently in their home for as long as possible. To contact the DHS Equipment Service, please call 1300 130 302.

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If you live in the Northern Territory, you may be eligible for the Territory Equipment Program (TEP) and the Seating Equipment and Technical Service (SEAT). For more information about the SEAT program, call 08 8922 8228.

Mobility aids can assist you

There are several different types of mobility aids available which can help you maintain independence and safety, assist in walking and moving about, help you with personal care, make it easier for you to remain socially active and maintain your quality of life. The following equipment may be available to you:

ersonal care – Including shower stools or chairs, shower hoses, P bath seats and boards, over-toilet frames, commodes, urinals, continence pads and supplies, aids to assist with dressing or manage medications

ome safety – Some of the aids which can assist you around the H house during day-to-day living may include handrails, ramps, tap turners, non-slip mats, easy-grip utensils, and easy-pour kettles

Assistive technology solutions

To remain independent and in good health, it’s important that you can look after yourself, move, eat and drink well, stay connected and have fun. Fortunately, there are a range of assistive technology solutions that can support you to achieve all of this. Assistive technology can help you prepare your own meals independently, communicate and stay connected, move around your home and community, manage your personal care, use technology, participate in sport and recreational activities and undertake daily tasks safely. Independent Living Centres (ILCs) are information resource centres, located in every state and territory, that display a range of products and equipment to assist with daily living activities. They can support your assistive technology choices through information and advice, allied health support, as well as help with grants to get access to a range of technology items including emergency call systems, wheelchairs and scooters, kitchen and bathroom equipment, hoists and transfer aids, vehicle modifications, smart home technology and much more. Through an online National Equipment Database (NED), you can search over 11,000 assistive technology products Australia-wide, including supplier details and product specifications. Find out more at askned.com.au. For further information, visit ilcaustralia.org.au or call 1300 885 886.

www.A g e d C a re Gu ide. c o m . a u

Assistive technology

obility aids – Aids which can help to prevent falls, such as walking M sticks or frames, wheelie walkers, manual and motorised wheelchairs and scooters

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If you are unable to continue living independently at home, you may choose to move into an aged care home. The Australian Government regulates and funds the provision of aged care in Australia. ‘Aged care home’ is the term most commonly used, but you may also find this type of accommodation referred to as nursing home, aged care facility, residential aged care or high- and low-care facility. All of these terms can be used interchangeably to describe the same type of living arrangement. Entry into a government-funded aged care home requires approval by an Aged Care Assessment Team (ACAT). There are also non-government-funded aged care homes which are called supported or assisted living complexes. These do not require an ACAT or government approval.

Where do I start?

If you, or someone close to you, feel you are in need of some form of residential care, you can speak with your doctor who can make initial contact with My Aged Care.

Aged care homes

You can also contact My Aged Care directly or a representative, like a family member or friend, can do this on your behalf. Call 1800 200 422 to organise an ACAT assessment. See page 82 for information about assessments.

Oakwood Aged Care

Oakwood Aged Care is a 78 bed facility located in a peaceful, residential area of Enfield, SA. Surrounded by tranquil gardens and secluded courtyards our spacious bedrooms and relaxation zones allow our residents to enjoy a variety of lifestyle choices in a relaxing, homelike environment.

Oakwood Aged Care Ph: (08) 8260 6888 www.A g e d C a re Gu ide. c o m . a u

E: admin@oakwoodagedcare.com.au

6 Ellis Street, Enfield SA 5085 www.oakwoodagedcare.com.au

Considering aged care for a loved one? At Bupa Aged Care, whether for respite short-stay care or as a new home, our experienced registered nurses and carers aim to provide the care each resident needs, in the way they prefer.

Care is first and foremost We embrace and support residents to live their day their way, with teams dedicated to their wellbeing. People rarely expect to need aged care, but if your family does, we’ll guide you through the steps.

Bupa Campbelltown 1 Steele Street, Campbelltown, SA 5074 Bupa Enfield 5 Bradford Court, Enfield, SA 5085 Bupa Morphettville 29-31 Austral Terrace, Morphettville, SA 5043 Bupa Woodville 104 Woodville Road Woodville, SA 5011

To book a visit with one of our homes in South Australia, call us on 1800 718 357 or visit bupaagedcare.com.au/region/adelaide

Admission to one of our Bupa Aged Care homes is subject to availability and your care needs.

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After being approved by an ACAT for government-funded residential care, you may begin looking for your future home. You can do this yourself or you can hire a placement consultant who can make the job much easier for you. It is important to know and understand the types of homes available in your area as this may affect the cost and services you receive. It is also recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will enable you to gauge the feel and culture of the home.

Homes and their services

Aged care homes provide accommodation ranging from single rooms with ensuites to rooms with shared bathroom facilities. They must provide specified care and services to all residents at no additional cost. Services that must be provided at no additional charge for all residents who need them, irrespective of their level of care needs, include: asic accommodation related services such as beds, mattresses, b linen, bedside lockers and chairs general laundry and cleaning services

Aged care homes

The next step

maintenance of buildings and grounds utilities such as electricity and water

Looking for residential care that feels like home? Start with AnglicareSA If you or a loved one is ready for a higher level of support, you can trust us to provide a warm welcome. At our modern residential agedcare facilities older people are respected, their individual needs are met and their dignity and independence is maintained. Metro locations: Westbourne Park, Elizabeth East, Brompton, Trott Park and Grange. Call 1800 317 009 and chat with our friendly team today.

anglicaresa.com.au www.A g e d C a re Gu ide. c o m . a u

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t he provision of staff continuously on call to provide emergency assistance

Aged care homes

ssistance with personal care, such as bathing, going to the toilet, a eating and dressing assistance with mobility and communication

ssistance in obtaining specialised therapy services or a health a practitioner service meals, including special diets

toiletry goods, such as towels, washers, soap and toilet paper support for people with cognitive impairment, like dementia social and recreational activities rehabilitation support

Depending on an individual’s care requirements, additional services may be provided for a fee, such as: goods to assist with toileting and continence aids

therapy services, such as speech therapy, podiatry, occupational, recreational and physiotherapy

r egistered nurses to assess, plan and manage care, including complex pain or wound management, palliative care program, special feeding, dialysis and oxygen therapy For people with dementia, it is important to ask a home whether it offers separate or secure dementia-specific units or wings.

Olive Grove Aged Care is a 70 bed facility located in a quiet corner of Salisbury, SA. It offers a peaceful, rural outlook and a variety of stylish accommodation choices and recreation areas. Our residents experience friendly, personalised care, a diverse lifestyle programme and many opportunities for independence in contemporary, homelike surroundings.

Olive Grove Aged Care Ph: (08) 8258 2008

67 Porter Street, Salisbury SA 5108

E: admin@olivegroveagedcare.com.au

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Some nursing homes may have a secure garden area specifically designed for people with dementia, which is generally attached to the secure dementia unit.

Aged care homes

There are homes that cater to a specific cultural and linguistic group or may offer culturally appropriate services. See pages 127 –129 for SA, 141–142 for NT for a list of culturally appropriate care homes and services g.

Pets can help lessen feelings of loneliness or isolation and some homes are happy to accommodate you and your pet. Some nursing homes even have live-in pets. You’ll find these C listed in the directory section of this guide, starting on page 106.

Accreditation and certification

All government-funded care homes must meet required accreditation standards and demonstrate continuous improvement with regard to the quality of care and services provided to residents. The standards that must be met cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement and safety and security. The Aged Care Quality and Safety Commission is responsible for the review of aged care homes. It monitors residential aged care services to ensure their compliance with the accreditation standards. You can ask the provider for the accreditation status of the home or access reports and find information about the process on the Commission’s website – agedcarequality.gov.au .

Quality standards

OASIS GARDEN VILLAGE

Retirement Village

The Aged Care Quality Standards measure quality in aged care and have a strong focus on helping consumers to make informed decisions about aged care services.

Next to the Gawler Hospital

It gives consumers confidence that aged care providers will work in partnership with them and their families to deliver care that supports their health, wellbeing and quality of life. The following Quality Standards will remain in effect until 2024:

 On-site managers and 24 hour emergency call buttons

Consumer dignity and choice

 Private backyards for all units,

Personal care and clinical care

 A limited number of lock-up garages  Full service to all units  Quality meals plus linen service  Extra care available if

Ongoing assessment and planning with consumers Services and supports for daily living Organisation’s service environment Feedback and complaints Human resources

dogs & cats welcome

required

 Village courtesy car & driver available if needed

Organisational governance Each of the standards looks at three key aspects: What is the outcome for the consumer?

What are the expectations of the organisation?

What are the organisational requirements to show that the standard has been met? www.A g e d C a re Gu ide. c o m . a u

Contact our friendly staff on 08 8522 4145

oasisgardenvillage.com.au 21 Hutchinson Road, Gawler East

Welcome to Allity Aged Care

With 11 aged care Homes located across South Australia and a Retirement Living Village in the Adelaide Hills, we offer a diverse selection of aged care communities to cater to every need.

Contact your local Allity Home and book a tour today, or visit allity.com.au Carinya 39 Fisher St, Myrtle Bank 5064 t: (08) 8130 6444

Holly 16–24 Penneys Hill Rd, Hackham 5163 t: (08) 8392 6700

Ross Robertson 19 Cornhill Rd, Victor Harbor 5211 t: (08) 8551 0600

Charles Young 53 Austral Tce, Morphettville 5043 t: (08) 8350 3600

Little Para 24–28 Wayford St, Elizabeth Vale 5112 t: (08) 8259 9888

Smithfield 1 Warooka Dr, Smithfield 5114 t: (08) 8254 4700

Hillside 177 Longwood Rd, Heathfield 5153 t: (08) 8339 4815

Marten 110 Strathfield Tce, Largs North 5016 t: (08) 8248 9555

Somerton Park 7 Grainger Rd, Somerton Park 5044 t: (08) 8490 4600

Hillside Gardens Retirement Living 177 Longwood Rd, Heathfield 5153 t: (08) 8339 4815

Ridgehaven Gate 3 Hazel Grv, Ridgehaven 5097 t: (08) 8397 0100

Walkerville 160 Walkerville Tce, Walkerville 5081 t: (08) 8342 8300

Making every day the best it can be

B16471

As a network of 88 Homes located across Victoria, New South Wales, Queensland, Western Australia and South Australia, the collective experience of our local and national teams makes us one of the most respected and established providers within the Australian aged care industry.

www.allity.com.au

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All government-funded aged care homes and home care services are measured against these standards, and organisations must be able to provide evidence of their compliance and performance with the Quality Standards. The Strengthened Aged Care Quality Standards will take effect from 1 July 2024.

Charter of Rights

Supporting the Aged Care Quality Standards is a single Charter of Aged Care Rights, protecting the rights of consumers receiving aged care services and their right to be properly looked after, treated well and given high-quality care and services. All aged care providers have to provide a personally signed copy of the Charter of Rights to every one of their residents or care recipients. The Charter covers 14 fundamental protections stating all older Australians receiving any type of government-funded aged care supports have the right to: 1. S afe and high-quality care and services; 2. b e treated with dignity and respect;

3. h ave your identity, culture and diversity valued and supported; 4. l ive without abuse and neglect;

Aged care homes

This partnership between the provider and consumer needs to work in order for the eight areas to succeed.

5. b e informed about your care and services in a way you understand;

6. a ccess all information about yourself, including information about your rights, care and services;

CHOOSE THE WAY YOU LIVE For over 70 years, UnitingSA has been delivering lifestyle choices, companionship and care to help South Australians live life your way. We specialise in

3 Co-located retirement and aged care communities 3 Options for all budgets and needs 3 Cultural and language support Want to know more? Call our friendly team to discuss the choice that’s right for you, or scan the QR code to visit unitingsa.com.au

HELP AT HOME (08) 8448 6250

helpathome@unitingsa.com.au

www.A g e d C a re Gu ide. c o m . a u

RETIREMENT LIVING (08) 8448 6258

retirementliving@unitingsa.com.au

RESIDENTIAL AGED CARE (08) 8448 6280

careconnect@unitingsa.com.au

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7. have control over and make choices about your care and personal and social life, including where the choices involve personal risk;

Aged care homes

8. have control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions; 9. your independence; 10. be listened to and understood; 11. have a person of your choice, including an aged care advocate, support you or speak on your behalf; 12. complain free from reprisal and to have your complaints dealt with fairly and promptly; 13. personal privacy and to have your personal information protected; 14. exercise your rights without it adversely affecting the way you are treated. You or your representative will be asked to sign the Charter to acknowledge that your provider has given you information about your rights in relation to the aged care service under the Charter. As a consumer, you have the option of signing the Charter of Aged Care Rights, however, even if you choose not to sign the document you can still access care and services. Call the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au for more information.

Complaints

If you have concerns or are unhappy about the standard of care you are receiving, you or your representatives are strongly encouraged to firstly take all complaints to the facility management for resolution.

Para Hills Residential Care

Dedicated Aged Care with a real emphasis on Family

Providing excellent nursing and personal care in a spacious, home away from home since 1983. With a range of rooms, freshly prepared meals and a lively entertainment program, find out why we’re the right choice for families like yours.

(08) 8282 5400

50 Kesters Road, Para Hills West, SA enquiries@phrc.com.au www.phrc.com.au

It’s always best to address concerns rather than leaving it to escalate. If you don’t feel comfortable to deal with it yourself, you can ask an advocacy service to help you. If the matter is not resolved, you can then make complaints to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au . Anyone can make a complaint about anything that may constitute a breach of the service provider’s responsibilities to past or present residents.

Applying to a home As soon as you have been approved by an Aged Care Assessment Team (ACAT) for government‑funded residential care, you can begin looking for your future home. You can do this yourself or you can hire a placement consultant to do this for you. When searching for nursing homes, decide what features are important to you. Are you looking for an extra service facility, a specific cultural environment or a facility with pets? w w w.A gedCareGuide. c o m.au

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It is important to know and understand the types of homes that are available in your area because this may affect the cost and services you receive. It is recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will allow you to get a feel for the culture of the home and its surroundings. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to move into. When you have narrowed down which homes would suit your needs and wants, it is best to apply to a number of homes to increase your chances of finding a place quickly.

Waiting for residential care

Waiting lists

Nursing homes don’t always have bed vacancies available – it is likely that you will have to wait for a period of time for a bed to be made available. Some aged care homes may have waiting lists and the length of these varies between homes. If your situation is urgent, please inform the staff at the home. Generally, bed places are offered to people on the waiting list who have a health priority or have been waiting for a place and have risen to the top of the waiting list. You can be on as many waiting lists for facilities as you would like, but once you accept a vacancy offer, you will be removed from all other nursing home waiting lists. If you require a bed urgently, you may not have as much choice with the facility you move into. You may have to accept the first offer that is made to you, no matter if it is your first choice of facility. Aged care homes can’t predict or know when a vacancy will occur, so it is important to keep in regular contact with the aged care homes to ensure they are aware you are still interested in admission to their home. If you’ve engaged the services of a placement consultant they will monitor vacancies for you. It is ideal to plan ahead and take the time to choose the facilities that you want to live in. This means no matter who offers you a bed first, you will be satisfied with the placement.

What happens when a vacancy occurs?

The person in charge at the aged care home will either ring you, your carer or family directly or phone the social worker if you are in hospital, to let you know they have a spot available for you. You may be asked to make a decision within hours because there are usually other people also waiting. You or the relevant hospital worker will need to arrange for your transfer to the home as soon as possible. w w w.A gedCareGuide. c o m.au

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If you are unable to move into a home straight away, you will be given seven days after you have agreed to accept the place to move in. These seven days are called ‘pre-entry leave’. From the date of acceptance you may be charged for your care and be eligible to receive financial assistance from the government. Once your place in the aged care home has been confirmed, you will be provided with two or three important documents which will address all the information and details you need to know. This information should also include the resident agreement, the accommodation agreement or an extra services agreement, if applicable. It is not acceptable to be charged any fees or be expected to make any donation before you formally accept a place in an aged care home.

There are many things to consider when deciding which aged care home will best suit your needs. Deciding to move into a home can be a really big decision, so you want to make sure you choose a nursing home that not only suits your needs, but also feels like home. Making a list of your personal preferences and requirements can make it easier to shortlist aged care facilities. This list could include the care you require and lifestyle options. One of the best ways to gauge the environment and atmosphere of a nursing home is by visiting it. Contact the home you are considering to organise a tour of the facility, in most cases, your family should be able to come with you. By visiting the facility, you will be able to assess whether the nursing home meets your needs and if it is a place you would be happy to live. Any questions you have can be answered by your tour guide from the aged care home.

www.A g e d C a re Gu ide. c o m . a u

Deciding on a home

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Additionally, you can have a talk with the site manager to understand how the aged care facility runs and have all your questions answered. The following is a brief checklist of areas you should consider before deciding to move in: Is the home clean, fresh and in good repair? re the staff warm and friendly? You want to be able to feel at ease A and comfortable communicating with the staff. ow many staff work at the home and what is the night time ratio of H staff to residents? Is the home secure, particularly at night? Are there keypad locks on the doors or are CCTV cameras installed? oes the home have the provision for you to age in place and remain D as your care needs increase?

Deciding on a home

Do they offer single rooms with ensuite? I f you are looking to move into a home with your spouse, is this provision available? Are clothes laundered on- or off-site?

oes the room have access to a private phone line, internet D connection or NBN, or pay-TV? re the floor coverings clean and fresh, or is there an odour A throughout the home?

I s the room temperature comfortable for you and are you able to control your own room temperature?

hat personal items and furnishings can you bring into the home, W and what provisions are there for storage of personal items? I nspect the kitchen and find out if meals are cooked on‑site or are delivered.

Are the meals flexible and will they meet your special requirements? re there spaces for you to meet with family and friends and to A celebrate special events?

I f you like pets, find out if the home is pet-friendly and whether they have pets at the home or a visiting pet program. Be sure to enquire about the range of activities available and entertainment programs. These are vital for your ongoing wellbeing. Beneficial services and amenities could include: Outdoor areas or gardens, if relevant, check whether they are secure A hairdressing salon or day spa An on-site café A chapel or provision for church services Gymnasium Allied health services It is important to have all your queries answered, as it can really help you gauge whether a facility is the right fit for you.

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Moving into a home The process of moving in is often referred to as the ‘admission process’ and starts with an initial introduction, orientation and assessment. During the assessment, a staff member will gather information including medical conditions, family history, food preferences, social and recreational likes, dislikes and interests. This information will be used to create a care plan. The care plan is updated regularly and you can request to see a copy at any time. The care plan will be an overview of your care needs, wishes and outcomes you want to achieve while living in the facility. Family members and carers are welcome to assist in identifying social and care needs.

What can you bring with you?

Your aged care home will already have most of the furniture and furnishings, such as beds, chairs, wardrobe, curtains and floor coverings, so it may be helpful to directly ask the home what you can bring with you. You can find an overview of what to consider when moving into a home on page 65.

Moving into a home

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Ashman Grove Residential Aged Care

Semaphore Residential Care Centre

Nestled in a wide, tree lined street and adjacent to a large park, Ashman Grove is an 87 bed purpose‑built residential aged care facility conveniently located on the northern edge of Adelaide’s CBD.

With the shimmering sea as the background, Semaphore Residential Care Centre is a place where the outdoors constantly beckons. The expansive return verandah and sundeck offer uninterrupted views of the picturesque coastline and beach side activities.

ashman.com.au

semrac.com.au

Call 08 8340 4200 or email tl@ashman.com.au www.A g e d C a re Gu ide. c o m . a u

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Having personal belongings around you may help you to feel at home in your new environment. Some people may like to bring family photographs, their favourite films, books, music or other treasured items.

Clothing

It is important to ensure that personal clothing is properly labelled. Most nursing homes will launder your clothing either on-site or through a laundry service. Bring enough clothing to allow for items being washed as it might take a couple of days before clean laundry is returned to you. Due to the the large volume of washing, nursing home laundries often use commercial washing and drying machines, so make sure your clothes are machine washable and labelled with your full name.

Continence aids

Residents with higher-level care needs, who require products for the management of continence, will have these provided by the aged care home. However, other residents may be required to purchase these items.

Radios, TVs, computers and digital clocks

Residents can bring their preferred electrical and electronic items with them. Each item will be checked, tested and tagged by the home prior to use.

At Kalyra, we believe independence is not about where you live, but how you live. Discover how we can help you Ph: 08 8278 0300 Email: info@kalyra.org.au www.kalyra.org.au

It’s different here Retirement Living Villages Belair • Bellevue Heights Woodside • McLaren Vale www.A g e d C a re Gu ide. c o m . a u

Residential Aged Care Woodcroft • Belair McLaren Vale

Help at Home Adelaide and surrounding regions

Moving into a home

Personal items

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Moving into a home

Furniture

It is quite common to have space available for some items like a favourite chair, small table, dresser and bedside light, but it’s best to check with the aged care home regarding what and how many items you can bring.

Medication

It is important that you bring all prescription medication you’re currently taking with you on admission. Care staff will manage and administer the medication to ensure safe and quality use of your medicines. Topical creams, herbal remedies, vitamins and elixirs that are non‑prescription items, should be declared to the staff.

Toiletries

The aged care home supplies the basic necessities such as toothpaste, soap and toilet tissue. Specific items or particular brands need to be purchased at your own expense.

Mobility and wheelchairs

Wheelchairs, scooters, walking frames and other mobility aids will be assessed to ensure that these are appropriate to your current situation. The maintenance and upkeep of scooters and wheelchairs is your responsibility.

agedcare.salvos.org.au TheSalvationArmyAgedCare @salvosagedcare

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Once you have been offered a place in an aged care home, it is also important to organise your medical matters and who you will need to tell about your move. If you have not done so already, this is a good time to talk to your loved ones about your wishes for your future medical care. Writing your wishes in a letter or statement can help guide health professionals and those close to you if you become seriously ill or injured and are unable to make decisions about your own care. This is called an Advance Care Directive and it should include clear and specific details about treatments you would accept or refuse. Keep your Advance Care Directive in a place that is easily accessible and share the document with your doctor and loved ones.

Who should you tell about your move?

It is recommended that you tell your family, carer, friends, neighbours, community centre or council and any health professionals, such as your doctor or pharmacist, that you’re leaving your home to enter an aged care home. If you need to change doctors, you can ask to have your medical history sent to your new doctor. It is also a good idea to keep track of any health professionals you see and make a note of your current medical treatments and medication so you can discuss this with your new aged care home as part of your care plan.

Ph www.A g e d C a re Gu ide. c o m . a u

Moving into a home

Making the transition

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Daily living in a nursing home Moving house is often stressful and it may take time to settle into your new environment. Here’s what you can expect from life in a nursing home: If you are thinking about moving into a nursing home, you’re likely to experience a massive range of emotions, varying from relief and excitement to uncertainty and apprehension. Living in a nursing home will be different and it may take a little bit for you to settle into your new life.

It’s your home

There may be some ‘common’ areas that are shared with other residents, such as the dining room and lounge room, but your room is your own. Nursing homes positively encourage you to bring personal items for your room, such as pictures, photos, ornaments, furniture throws and smaller pieces of furniture.

Daily living

Find out prior to moving what extra personal belongings you can bring.

Social aspects and routines

The chances are you’ve moved from living in a house on your own or with a partner, so you’ll need to get used to a few more people being around. However, the choice is yours as to how social you want to be. You can choose to be social in the communal areas and spend time with other residents or simply find a quiet corner or remain in your room to enjoy your own company. Many nursing homes have strong links to the local community. You can choose to get involved with activities, such as meeting local school children or other people from other groups. As well as adjusting to new people, there may be some changes to your daily routines, such as slightly different meal and shower times.

Multiple activities

Nursing homes offer many social aspects and multiple activities, such as exercise classes, religious services/classes, bingo, arts and crafts, concerts and outings. It doesn’t mean you have to take part – you still decide what you want to do. You can continue to enjoy your usual activities outside the nursing home, such as attending any regular classes or meeting friends in your favourite coffee shop. Whether it’s reading or watching TV in your room, chatting with other residents or going to the cinema with friends, the choice of how you spend your time is yours.

Partners and pets

Some homes offer rooms for couples in the form of adjoining rooms, double rooms or even a single unit for couples. This means couples can continue living together even if they have different care and support needs.

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While most homes do not allow residents to have their personal pets, many homes now have ‘live-in’ animals such as cats, rabbits, dogs and birds. Some nursing homes also arrange for a variety of animals to visit regularly. Your family and friends are always encouraged to visit and depending on your health, you will be able to come and go as you please. Visit friends, enjoy family celebrations, go shopping and even go on holiday. Many nursing homes also have special areas available for private functions. This means you can still hold special events for family and friends in your nursing home.

Going on a holiday

When you live in an aged care home, you can still go on a holiday. You can leave the aged care home for up to 52 nights in a financial year, which is called ‘social leave’. The government will continue to pay subsidies on your behalf to the aged care home and you still have to pay your daily fees and income tested fees. If you are away for longer than 52 nights, the government will stop paying subsidies and you may be asked to pay any owing amounts to the aged care home. The 52-night rule can’t be extended.

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Daily living

Family and friends

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WHAT YOU NEED TO KNOW

Preparation There are a few things to organise before being ready for aged care services. Make a list of what support you’re currently getting, what you feel you need help with and key areas that are important to you in a provider that best align with your wishes and interests.

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If you’re wanting to access government-funded supports, the first step in starting your aged care journey is to register with My Aged Care. This can be done online or via a phone call to the My Aged Care contact centre on 1800 200 422. An operator will ask you a number of questions about your personal circumstances and care needs and set up a central client record. Examples of the questions you may be asked are:

Are you getting support from a carer or family member? Can you prepare your own meals and do housework?

o you need assistance taking a shower or bath and do you need D help getting dressed? Are there any health concerns or did you have a recent fall? Do you feel lonely or isolated?

Are there any safety risks in the home? The aim of this screening is to figure out what needs and support you require and whether you are eligible for a further assessment in person. Following this conversation you will be contacted by someone from either the Regional Assessment Service (RAS) or a local Aged Care Assessment Team (ACAT) for an assessment to determine your abilities and what level of care you require. Here is a list of documents and information you should prepare for the assessment:

edicare card and a form of identification, for instance, Department M of Veterans’ Affairs (DVA) card, driver’s license, passport, or healthcare card Notes or referrals from your doctor I nformation about previous home or aged care services you have received etails about support you receive from family, friends or D the community uestions and information about aged care that you wish to discuss Q with the assessor, so you have a better understanding about services

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Are you currently receiving aged care services?

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ontact details of your doctor and any other health professionals you C see regularly Translator or Auslan interpreter if needed Support person to be present for the assessment if you want Other factors in preparing ahead of starting aged care services include organising your finances and getting advice about how you can pay for any support at home or a place in an aged care facility. It’s also worth making sure you collect medical records, have details about medication handy, have an Advance Care Directive in place and ensure your will is up to date.

Aged care checklist

Aged care checklist When trying to decide which aged care home or service best suits your needs, a checklist is an excellent evaluation method. Take note of your first impressions when you first call the nursing home or service. Are staff friendly and accommodating to answering your questions? When considering a nursing home, ask to tour the facility and speak to people already living in the care home. You may know someone who lives there or has a loved one at the facility – ask them about their experience. You may want to consider a short-term respite stay at the home. That way, you can experience what it is like to live in the facility before you make the final decision as to whether it is a place you would like to move into permanently. Below are a number of questions to ask the provider when assessing the suitability of an aged care home, supported living facility or other service, to assist you in making your decision.

The provider

Is the provider for-profit or not-for-profit, church or charity based? o the owners/directors of the company have a health and/or D aged care background?

hen was the last time a complaint was made to the provider, what W about and how was it dealt with?

re residents and their families encouraged to have input into services A offered and the quality of care?

The facility

Does the home look and smell fresh and appear sanitary? Are the carpets and floor coverings clean? Is the inside temperature comfortable?

Does the home meet safety regulations?

Is there good and clear signage throughout the facility? Are there secure and interesting outdoor areas?

re there spaces and activities to support people living with special A needs, such as dementia? w w w.A gedCareGuide. c o m.au

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Do the residents appear clean and neat?

Can you stay in the facility if your needs change?

The staff

Are the staff friendly and welcoming?

Do staff provide clear answers to your questions?

What is the mood of interaction between staff and residents?

o staff look like they take their time with residents to give them D personal attention?

hat is the ratio of nurses/care workers to residents on weekdays, W weekends and at night-time?

The room

I s the room you’re shown the actual room you’ll be moving into or is it for display only? Does the room have an ensuite or are the bathrooms shared? Are there provisions for married couples? How is the room allocation determined?

I s there access to a private phone line, internet connection or pay-TV? How is the heating/cooling controlled?

What personal effects and furnishings can you bring to the home? Are there provisions for safe storage of personal items?

Are there easily accessible alarm buttons in the room and how many?

re staff respecting residents’ privacy – do they knock before entering A a resident’s room?

Day-to-day living

re there areas for families and friends to meet and celebrate A special events? Can family and friends take part in activities? Are meals cooked on-site or delivered?

Are menus flexible and able to meet special requirements?

What types of individual and group activities are offered and how often? Are there activities that include cultural and spiritual preferences?

Are there any activities organised together with the local community? What special events are celebrated?

Does the facility have pets on-site or offer a pet visitation program?

Health and personal care

I s there a GP on-site or can you continue to see a physician of your choice?

How do staff administer and monitor residents’ medicine intake? How are medical emergencies handled?

hat other services, such as speech therapy and occupational therapy, W are available on-site? Is there a dietitian or nutritionist as part of the care team? www.A g e d C a re Gu ide. c o m . a u

Aged care checklist

Is it a single or shared room?

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Does the facility have a wellness program?

How does the facility deal with end-of-life/palliative care? Are any provisions, such as continence pads, rationed?

Financial

What are my payment options?

What is the breakdown of the payable fees?

Can you negotiate on the fees and how they are paid?

Costs for residential care

Costs for residential care Aged care homes charge a range of fees to cover the cost of care, accommodation and living expenses and these can vary enormously between facilities, from resident to resident. Understanding the rules and seeking specialist advice from an aged care financial advisor to minimise costs is recommended. See page 78 for more information on financial advice. Both your income and financial assets affect your entitlements. The income and asset tests are combined, to ensure a consistent fees policy. This will address the issue of asset-rich, income-poor residents paying for all of their accommodation and nothing for care/the income-rich, assetpoor residents paying for their care, but not for accommodation. The cost of care is divided into three parts – daily care fees, accommodation payments and a means-tested care fee.

Daily care fee

As a resident in an aged care home you are asked to pay a daily fee as a contribution towards the cost of care and living expenses, such as meals and refreshments, cleaning, laundry, heating and cooling, as well as social activities. In addition, the daily fee contributes to the costs for personal care, including assistance with daily living such as bathing, dressing and toileting, assistance with mobility aids, therapy and certain medical and pharmaceutical services. The maximum basic daily fee for all permanent residents who enter an aged care home is 85 percent of the maximum base rate of the Age Pension for a single person. This is the same amount you will be charged if you’re staying in a nursing home for a temporary stay as a respite resident. It is generally adjusted each March and September at the same time as the Age Pension. As of September 2023, the maximum basic daily fee is $60.86 per day for all full pensioners and some part pensioners. Depending on your income and level of care, you may also be asked to pay an income-tested fee as part of the daily fees. However, this does not apply to respite residents in aged care.

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If you do receive income other than your pension, you will be assessed by Centrelink or Veterans’ Affairs if you are a veteran, to determine how much extra you can be asked to pay as an income-tested fee. If you were a permanent resident in an aged care home, prior to 20 March 2008, you will continue to be subject to the pre 20 March 2008 rules governing the basic daily fee unless you are discharged from permanent aged care for a continuous 28 days.

Accommodation payments

Not everyone pays an accommodation payment. It depends on the value of your assets and income at the time of entry into care. If you have more than $58,500 in assets and income, you can be asked to pay an accommodation payment, but you must be left with at least $58,500 in assets after your payment (rates as at September 2023).

Means-tested care fee

The means-tested care fee is an extra contribution on top of the other residential aged care payments, and the amount can differ from person to person. The means-tested care fee will incorporate you financial assets and your income, and then determine how much you will be contributing to the cost of your personal and clinical care services. This contribution amount can fluctuate depending on if your income or assets change. There are annual and lifetime caps on the means-tested care fee. There an annual cap of $32,718.57 that will apply to your means-tested contribution to your care costs, together with a lifetime cap of $78,524.60 (September 2023 rates). Depending on your personal financial situation, you may not have to pay this contribution towards the cost of your care.

How much will I pay?

If you can afford to, you will pay a basic fee of up to 85 percent of the maximum base rate of the Age Pension for a single person, a means-tested (your income and assets combined) contribution to your accommodation, and a means-tested contribution to your care. The maximum means-tested contribution will be allocated toward your accommodation payment until the full cost is paid and then toward your care fee. Any income-tested contributions you may have made as a recipient of Home Care Packages will be taken into account in calculating lifetime care expenditure. The family home will continue to be exempt from the aged care assets test if occupied by a spouse or other protected person. Even when the value of your former home is included as an assessable asset, its value will be capped at $197,735.20 (September 2023 prices). It is only counted in determining your ability to pay for your accommodation. www.A g e d C a re Gu ide. c o m . a u

Costs for residential care

Accommodation payments are different from daily care fees. They are used by the aged care home as capital funding to improve the quality of the buildings and services they provide.

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Choose how you pay When moving into an aged care home, if you have the capacity to contribute to the cost of your accommodation, you can now choose how you pay for it. You have a choice of three options, however, if you start with one option and change your mind, you have up to 28 days from the date you move into the care home to decide how you wish to pay.

Costs for residential care

Payment option 1: Refundable accommodation deposit (RAD)

This is a single payment made to the care home and works similar to an interest-free loan. The balance of the deposit is guaranteed to be refunded when you leave the home, but only after any amounts which have been used to pay for agreed services have been deducted.

Payment option 2: Daily accommodation payment (DAP)

In this option, you pay a periodic payment (usually on a monthly basis) for your accommodation; it is calculated based on the daily rate of the RAD. To calculate the daily payment equivalent of the refundable deposit, the RAD is multiplied by the maximum permissible interest rate (MPIR) and divided by 365 days. The MPIR is set by the government and is updated every three months – as of 1 October 2023, it is 8.15 percent. The daily payment amount must be equivalent to the refundable deposit amount and is the maximum you can be charged per day for the room. These periodical payments are not refunded when you leave the home.

Payment option 3: Combination payment of RAD and DAP

If you wish, you can also choose to pay a combination of both a RAD and a DAP. For example, let’s assume the RAD is $400,000 but you want to only pay half of a deposit ($200,000) and the other as a DAP. Use this formula to calculate the DAP: (Balance of price x MPIR) / 365 = ($400,000 - $200,000) x 8.15% / 365 = $44.65 per day (MPIR from 1 October 2023). Or use our easy to use fee estimator calculator on agedcareguide.com.au/nursing-home-fee-estimator . For further information, call My Aged Care on 1800 200 422 or Centrelink on 13 23 00, or discuss with a placement consultant or financial advisor.

Disclaimer - This information is a summary of the main provisions relating to aged care costs and while care has been taken to ensure that it is current on date of publication, it should not be taken as an authoritative source. Please phone 1800 200 422 for more complete, up-to-date information.

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Managing the complications of aged care Many older Australians take up an aged care bed within one month of being assessed for residential aged care. This is often triggered by an unexpected event, such as a fall or a decline in health.

Specialising in . . . AGED CARE FINANCIAL ADVICE

The financial decisions surrounding aged care may be overwhelming, due to the different funding mechanisms that apply. Reoccurring questions such as ‘what are your options?’, ‘what will it cost?’, ‘will you keep the house and rent it out or should it be sold?’ and ‘what will happen to your Age Pension?’ can require urgent answers during what is often the busiest time of your life. These can be further complicated by the impact that a move to care has in terms of the pension paid by Centrelink and the fact that the family home is treated differently for pension purposes than for aged care purposes. Throw in the payment/deposit system – refundable accommodation deposit (RAD) or a daily accommodation payment (DAP) – negotiating various fees with a facility, filling in Centrelink forms and things can quickly become overwhelming. Just getting a basic understanding of what forms you need to complete, when to complete them, and where to send them can be difficult. By understanding the rules and being able to apply them to individual circumstances, financial advisors are able to save their clients thousands of dollars.

Things you ‘should not’ do

ecide to sell the home before understanding the Age D Pension and aged care fee impact. hoose how you will pay the aged care fees before C understanding all of your options. ake untested or inaccurate assumptions about your ability M to meet the aged care costs. llow or enable the dominant family member to influence A the decisions. I ncorrectly assume that all decisions must be made before you can get the care needed.

As specialists, we have the knowledge, experience and professional skills to help you. It is our role to guide you through the overload of information and uncertainty, helping you to achieve the best outcomes for your family and loved ones. We can help you with the following: • best option for paying the entry fees • confirming affordability of care • best option for the family home • best option for your income & assets • maximising Government entitlements • minimising ongoing costs • maximising inheritance • completion of forms • negotiations • written financial advice • staying on track

Contact: Denise Kipling*

(08) 8223 6880

denise@financialsuccesssa.com.au www.agedcarefinancialspecialist.com.au

. . . helping you to make the right decisions . . .

Instead seek help from a certified financial planner who is experienced in aged care. *Denise Kipling is an Authorised Representative No 235861 of Financial Success SA Pty Ltd ATF the Financial Success Trust ABN 68 114 614 838 t/as Financial Success specialising in Aged Care Financial Advice is a Corporate Authorised Representative No 235520 of InterPrac Financial Planning Pty Ltd AFSL 246638 ABN 14 076 093 680.

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How an expert can help

The best financial strategies and options will depend on your specific circumstances, objectives and situation.

Financial advice

A financial advisor can help you focus on the information and issues that are important to you and your specific financial situation. While every situation is different, there are some common elements of aged care financial advice which professional consultants often provide to their clients, including: Strategies to fund accommodation payments Financial modelling of multiple care options Review and planning of tax implications Maximising government pensions Minimising nursing home fees Negotiating with aged care facilities

Important questions to ask

Some important questions you should ask before engaging the services of a financial advisor include: Do they specialise or have experience with aged care? What licenses, credentials or other certifications do they have? Will they provide their advice in ‘plain English’ and in writing? Will they deal with the Department of Veterans’ Affairs or Centrelink? How much do they charge? Is the service a once-off or an ongoing service? You should be open with your financial advisor about your financial situation and what assets are available, so your advisor can provide the best advice for your situation. That is why, when choosing a financial advisor, you should also consider their decisions are considerate and measured as opposed to emotional or impulsive and actively listen.

What will it cost?

Fees will vary and it pays to contact a number of experts for a quote on their services so you can compare. While financial advisor services do cost money, the amount they can save you in the long run can make the advice and services worth it. Seeking help from an expert means they will be able to access all the benefits and schemes available for your situation that you may not have known about.

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Financial counselling

If you’re experiencing financial difficulties and have little income, you may be able to receive free financial counselling services. Operating from community organisations, financial counsellors can provide independent and confidential information, support and advice on a range of areas including consumer credit law, bankruptcy and debt collection laws, industry hardship policies, and government concession frameworks. Find out more about financial counselling services in your state or territory on financialcounsellingaustralia.org.au or call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor over the phone. Disclaimer: The information in this book is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.

Estate planning

A well-prepared and executed estate plan can not only save your estate unnecessary costs in the future but can also save your loved ones from unnecessary stress after your death. Estate planning is the process in which you decide what you want to happen with your estate, known as your assets, when you die. It is a plan which involves you considering who you want to be executor of your estate (the person in charge of your will), who you want to benefit from your estate, your funeral wishes and who you want to look after your financial and personal/health matters if you were to lose capacity during your lifetime, for example by way of dementia or stroke. Effective estate planning ensures your assets are protected and distributed to the right people according to your wishes. Your will is one of the most vital documents in this process.

■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

A properly drafted, up-to-date will is the only way that you can be sure your assets will be dealt with as you wish when you die. If you die without a will or your will is invalid, your estate will be treated as an ‘intestate’ and your assets will be distributed under SA & NT intestacy law to your surviving relatives after all your debts have been paid.

Drew Potts T 1300 926 390 E drew@pdadvisors.com.au W www.pottsduhring.com.au

Enduring power of attorney and guardianship

Most people know you should write a will to make sure your assets are distributed according to your wishes when you die. However, what happens if you are left unable to make decisions for yourself before you die?

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While a family member can step in at this time and start assisting you with decision making, they may lack the legal authority to make some decisions. By making an enduring power of attorney and an enduring power of guardianship, you can nominate a trusted family member or friend, or an organisation in the case of an enduring power of attorney, to step in and make decisions on your behalf. In SA, an enduring power of attorney is limited to making decisions about your finances and property only.

Estate planning

To appoint someone to make personal, lifestyle and treatment decisions in SA, you need to make an enduring power of guardianship (EPG). An enduring guardian can make decisions around where you live, what services you engage, and provide consent for health care services and treatment. Similarly, an enduring guardian can’t make any financial or property decisions on your behalf. In the NT, there are simply different types of power of attorney that can make different decisions on your behalf. You must have full legal capacity to make an enduring power of attorney, enduring power of guardianship or Advance Care Directive/Advance Personal Plan document, which means you understand what the document is and what it does. Each Australian State and Territory has separate powers of attorney legislation, so for more information you should contact the trustee or advocate services in your state or territory.

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Getting assessed

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Getting assessed

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WHAT YOU NEED TO KNOW

Getting assessed

The aged care assessment will help decide what level of support you require. Your assessor will best be able to help you if you provide lots of information about yourself and what day-to-day tasks you struggle with. The assessment will be done by a social worker, nurse, doctor or other health professional and can take an hour or so.

Getting assessed

If the My Aged Care contact centre believes that you are eligible for basic home support you will be assessed by a professional from the Regional Assessment Service (RAS). If you require higher care support, a member of an Aged Care Assessment Team (ACAT) will visit you at home to assess you for a higher level of support at home to meet your needs or a place in a residential care home.

What should you prepare?

Some of the documents and information you should collect before your assessment include: edicare card and a form of identification, for instance, Department of M Veterans’ Affairs (DVA) card, driver’s licence, passport or healthcare card Notes or referrals from your doctor I nformation about previous home, community or aged care services you have received Details about support you receive from family, friends or the community repared questions and information about aged care that you wish to P discuss with the assessor so you have a better understanding about services ontact details of your doctor and any other health professionals you C see regularly Have a translator or Auslan interpreter arranged if you require one Ask a support person to be present for the assessment if you want one During a face-to-face assessment, an ACAT assessor will visit you in your home to get to know you and your circumstances and determine the types of support you need. The assessor will ask you a number of questions about any supports you receive, your current lifestyle, any health concerns or chronic illnesses, how you deal with tasks at home, if you struggling with any cognitive issues or memory loss, whether you are struggling at home or have concerns about personal safety, in addition to any activities you engage in with family or in the community.

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Getting assessed

SOUTH AUSTRALIA & NT Edition 24

Medical history Living arrangements Your support network Current services and supports you are receiving Cognitive and behavioural functions How you deal with daily tasks around the home Any health and lifestyle concerns you have Be open and transparent about your wishes and what you believe will be of assistance around the home. They might also ask for your permission to talk with your doctor or specialist about the impact of any health conditions on your day-to-day life. The assessment is also an opportunity for you to ask questions – if you don’t understand something, make sure you clarify with your assessor. You shouldn’t be leaving your assessment confused or stressed. Some if the questions you may want to ask are: hat are my rights and responsibilities during this W assessment process? What services are available in my area?

Pic

www.A g e d C a re Gu ide. c o m . a u

Getting assessed

Topics that might be covered or that you may want to bring up during your assessment include:

Getting assessed

SOUTH AUSTRALIA & NT Edition 24

Are there support options available for my carer? What financial assistance am I eligible to receive? Are there culturally appropriate services in the area? Who can I contact if I have any questions after the assessment? If you don’t want to receive government-funded home care or go into government-funded aged care, then that is perfectly fine. There are private providers that don’t require any assessment to receive care or enter their facilities. However, you can’t receive government funding to pay for your stay in a private nursing home.

Assessments explained

How long does it take?

The ACAT assessment will take around an hour and at the end of the meeting the assessor will discuss the results of the assessment with you. They will review the information you have provided to determine what support option best suits you. You will receive a letter within two weeks of your assessment to let you know if you have been found eligible for aged care services. This letter will also detail the types of services you will be able to access and any further information about how to access these supports. If your situation is urgent, it may only take a couple of days before you get confirmation of approval for aged care. You’ll be given a referral code linked to the type of service you are eligible to access. The service provider or aged care home of your choice will need this referral code to access your information with My Aged Care and manage the referral. They’ll also be able to access the funding allocated to you. When you’re ready to start looking for providers to deliver the support services you have been found eligible for, you can use our online directory at AgedCareGuide.com.au for a comprehensive overview of the care options and care providers available near you. Being approved for funded supports doesn’t always mean you will be able to access services straight away. You may need to wait until a suitable package or place in an aged care home comes available, and wait times can range from a few weeks to a number of months.

What if I’m unhappy with my assessment results?

You have the final decision to accept or reject an ACAT recommendation. If you are unhappy with the recommendations, first talk with the person in charge of the ACAT; most concerns can be resolved this way. If you can’t come to an agreement, you can appeal the decision and have the assessment reviewed. To have the decision reviewed, you must write to the Secretary of the Australian Department of Health within 28 days of your assessment letter arriving. The request should be answered within 90 days with a decision. If you do not agree with the secretary’s review, you can escalate the matter further by contacting the Administrative Appeals Tribunal. While asking for a review by the secretary is free, the Administrative Appeals Tribunal does incur a charge. w w w.A gedCareGuide. c o m.au

Fi ndi ng provi ders

Finding providers

SOUTH AUSTRALIA & NT Edition 24

www.A g e d C a re Gu ide. c o m . a u

Finding prov ide rs

STEP

SOUTH AUSTRALIA & NT Edition 24

WHAT YOU NEED TO KNOW

Finding providers Once you have been assessed and approved for government-funded aged care, either for services in your own home or a place in an aged care home, you can start the process of finding a provider that suits your needs.

Finding providers

Your letter from My Aged Care confirming you are ready to start accessing services will include a referral code linked to the type of service you are eligible to access. If you need the support of multiple services, you will be given multiple referral codes, one for each service. The service provider or aged care home of your choice will need this referral code to access your information with My Aged Care and manage the referral. They’ll also be able to access the funding allocated to you. Choosing which provider to trust with providing support is an important and personal decision – one that you want to think carefully about and shouldn’t rush. You may want to start by writing down what you are looking for in a provider and what is important to you. Are low fees important to you or would you like a provider who can support your cultural needs? If accessing home care, do you want the same support worker to assist you each time and do you want to receive support on specific days or are you more flexible with time? It’s a good idea to discuss your wishes and options with your family and support network, as they may be able to help you research, provide independent opinions on providers or share personal experiences. It’s useful to create a shortlist of providers in your local area, which may help narrow down your search. When considering a potential provider take your time to do some research: ook at the provider’s website, social media pages and L online reviews heck out their credentials such as quality certifications and C industry awards o they have any past or present sanctions or notices of D non-compliance? ou can ask them directly or check the government’s Y non-compliance finder tool at myagedcare.gov.au/ non-compliance-checker ou can use this Guide or the AgedCareGuide.com.au directory Y online to search for service providers in your area that meet your requirements w w w.A gedCareGuide. c o m.au

SOUTH AUSTRALIA & NT Edition 24

Fi ndi ng provi ders

If you aren’t comfortable finding or choosing a provider by yourself, then there are experts who can help you find a nursing home that suits your needs and preferences. A placement consultant has knowledge of local aged care facilities and can make the process of entering aged care smoother. Find a placement consultant on AgedCareGuide.com.au or call 1300 903 627 to access placement services. Once you have chosen a provider, you will need to contact them to start the home care services you need or to be placed on their waiting list for a bed vacancy. During this conversation it is also essential to discuss fees and services with your new provider, so you know how much the support or aged care bed is going to cost.

When looking into home care services, here are some things to investigate and ask the provider you are considering: Do they service your area? Is the company Australian owned? Is it independent or part of a franchise? Do the owners / operators have experience in home care? Does the company have appropriate insurance? Does the company comply with Australian tax law? For example, does it charge GST appropriately? o they provide documents about financial arrangements before D service begins? o they have a service agreement? It is important so that there’s no D misunderstanding about the service and cost to be provided. Are they flexible? After all, it is all about you. What are their recruitment processes? I s there a criminal background check performed prior to employment with an agency? oes the company provide workers compensation for employees? D This is important so that you are not responsible for any injuries that occur on the job. ow do they determine appropriate staff for your needs? If a company H asks where you live and then offers you staff before even hearing about your needs, you can be reasonably assured they allocate based on location as a priority. I s it possible to interview potential carers and make a selection after those interviews? Do you get to decide what times and days suit your needs? What is the minimum shift length? o they have male/female workers and can they cater for specific D cultural backgrounds? ho will be working in the home? Will there be regular staff providing W continuity of care or do they change shifts around? www.A g e d C a re Gu ide. c o m . a u

Choosing a provider

Finding prov ide rs

SOUTH AUSTRALIA & NT Edition 24

I s there a professional staff member, such as a registered nurse, who liaises with you to create a plan that meets your needs? Who is the organisation’s main contact for you? Do you meet a manager / owner and then never hear from them again? hat additional support is offered within the cost of your care? For W example, are they available 24-hours a day, seven days a week.

Placement consultants

You’ll find a list of in-home care service providers from page 97 in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.

A placement consultant makes your job easier Needing to place a loved one into an aged care home can be a highly stressful event for families and carers. You might think it’s a lack of information or understanding , but it’s because you are both the carer and the person emotionally involved as well as the decision maker. This process can be eased significantly with the help of an aged care placement consultant who can take control of the running around, paperwork and planning. Moving into residential care is a situation most people postpone for as long as possible until the point of necessity, often leaving little time to organise everything. If some initial planning were to be undertaken it could soothe the transition and reduce the stress at what is a critical turning point in people’s lives. Planning should include obtaining information on the financial implications of entering residential care, gaining information on the facilities available in your area and ensuring wills, powers of attorney and guardianship are up-to-date. A placement consultant can take over a lot of the stress of searching for and transitioning into an aged care home. These professionals can also assist you in finding a bed placement more promptly because of their connections with aged care providers and services.

How a placement consultant can help

Every single transition to aged care is unique and a placement consultant will take several things in consideration to make sure the advice is right for your circumstances: Are you looking for care options for a single person, or a couple?

I s there a physical condition that is deteriorating, are mental faculties and awareness impaired? Is there acceptance or understanding of this part of the journey?

hat are the family dynamics around the placement decision and W the impact on everyone involved? w w w.A gedCareGuide. c o m.au

Fi ndi ng provi ders

Having extensive knowledge of facilities in their area, as well as the placement process, an aged care placement consultant can often find a home faster, and one that is specially suited to your requirements. Through their established relationships with aged care homes, they are familiar with the culture of each home and, most importantly, they have advanced knowledge when vacancies become available. By knowing the culture of each facility and getting to know you, placement consultants can determine which homes would best suit your needs and preferences, and make prior applications to these homes. Without the assistance of an aged care placement consultant, you or your carer would need to constantly phone the facilities of your choice to demonstrate your eagerness and commitment to obtaining a bed in that home.

Negotiate and advocate for you

The aged care placement consultant advocates on behalf of you and your family and is able to assist with the whole assessment process. They also complete all the necessary paperwork and application forms for entry into an aged care home which is helpful, as the applications can be quite daunting. They may suggest seeking financial advice where required. An aged care placement consultant helps share the load at this crucial time, can significantly speed up the time it usually takes to find a placement at a suitable home, thereby easing the transition into residential care.

Placement consultants

SOUTH AUSTRALIA & NT Edition 24

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Finding prov ide rs

SOUTH AUSTRALIA & NT Edition 24

Be sure about your expectations of service and what the placement consultant is able to provide, including: ace-to-face family meetings to discuss your situation and a respect F for the emotions of all the family members involved Support and recommendations that cater for the specific requirements of your family and loved one ounsel that prioritises family sensitivities, needs and special C requests, before asking how much money is available and getting the status of the financial situation

Placement consultants

ractical assistance with urgent placement situations – which they P often are – where reducing the typical waiting times, or arranging respite care, is a necessity

Choosing a placement consultant

There are many qualified placement consultants within both South Australia and the Northern Territory who can help you in your aged care journey. When you’re choosing a placement consultant to support you through the aged care transition, look for someone who is an expert in building and nurturing relationships, who is unbiased and independent, and has no business investment or alignment with any aged care facility. An independent professional is able to provide guidance based entirely on your individual circumstances, not biased by commission or kickbacks from any particular facility or provider. Choose an advocate who will ease your concerns, supporting your family with all aspects of this transition, allowing you to focus on your loved one. Placement consultants are most happy for you to call them for a chat and understand you may talk to a number of them before making your choice. You can be open in your discussions because, as health professionals, they have a policy of confidentiality. Their professional fees may differ and it is reasonable to advise them if you are working to a budget. Some placement consultants charge by the hour, whilst others offer a package of services for one fixed price. Ensure that you are advised of all the possible fees and costs up front. Finally, make sure you feel comfortable talking with the placement consultant, because your professional relationship will rely on them understanding what you want and organising the appropriate care services to meet those needs.

Resolving family disputes

Placing a family member into care can be life-changing. There are many factors – physical, social, psychological and financial – that may arise which families sometimes find too difficult to cope with by themselves. Each family member may want their opinion to be considered when it comes to making important decisions.

w w w.A gedCareGuide. c o m.au

Confused by aged care?

Get the advice you need If the time’s come to take care of the needs of an elderly relative, it’s worth seeking out help from experts. The team at Senexus will work for you to deal with everyone and everything to secure the care your loved one needs. • Single and couples placements • Quick access to the best suited homes • Calculation of the costs of care • House clearing and real estate • Estate planning services

senexus.com.au 194a Prospect Rd Prospect SA 5082

Call us today on

08 8344 1991

Placement consultants

Finding prov ide rs

SOUTH AUSTRALIA & NT Edition 24

There are specialist health professionals who offer independent, non‑judgmental services, which can explore the subtleties of each situation and offer caring support in addition to counselling and conflict resolution.

Feelings of guilt

The journey into aged care is often a challenging and emotional time. Not only for you, the person going into care, but also for family members, who have sometimes cared for their loved one for a long time. You may feel rejected and unloved are scared to take the step of going into care and worry you’ll lose your independence. At the same time, many family members feel guilty about not being able to look after their loved one anymore. They feel overwhelmed by the aged care system and can’t give the assistance that is required. Finding professional support may relieve you from negative beliefs and provide you with coping skills which can ease the difficult journey towards placing a loved one in care. Some placement consultants offer counselling as part of their services or may be able to refer you to a counsellor. You can find placement consultants in the products and services directory on pages 143 –144 or search on AgedCareGuide.com.au

Case management

The case management process uses a comprehensive approach to identify and implement health and social care services to optimise your health, quality of life and active participation in the community. Case management may be short or long-term, or episodic. It plans for both current situations and your long-term needs.

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Fi ndi ng provi ders

Case managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs and goals. Health-based case managers are usually a nurse, social worker or allied health professional. Community-based case managers generally have skills from a range of disciplines such as social workers, behavioural science, allied health or nursing. If you are eligible for a government-funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services. However, If you have complex and multiple needs and you’re looking at different care options or you would prefer not to use a government‑funded package, you may choose to use the services of a private case manager. Private case management services are supplied by experienced, tertiary‑qualified case managers, to provide support services and coordination across a wide range of community and supportive health services. Waiting periods for private case management are generally reduced compared to some government-subsidised services. The duration of private case management is flexible and may be short‑term or ongoing, depending on your needs.

Placement consultants

SOUTH AUSTRALIA & NT Edition 24

We believe in making aged care easy for you. We specialise in providing: + Aged care placement – respite and permanent + Accommodation options + Home care – sourcing providers and support + Comprehensive aged care consulting

Carina Curtis | M 0433 897 083 consulting @ agedcareplanning.com.au Established in 2005

www.A g e d C a re Gu ide. c o m . a u

Finding prov ide rs

SOUTH AUSTRALIA & NT Edition 24

How much does it cost?

Placement consultants

The service of a private case management is not government-subsidised in any way, so you will be charged for all services. Hourly rates vary between private case management organisations, so always ask for a breakdown of costs before employing them. Generally, an invoice for all care services purchased on your behalf will be provided to you each month. Many case managers offer no lock-in contracts, meaning care can be arranged for one, several or many ongoing visits and you only pay for what you use.

Care planning

The aim of care planning is to provide appropriate and coordinated care that you have control over. Care plans are person-centred and prioritise the needs identified in the comprehensive assessment. The case manager implements the care plan and this may include identifying support services that other community care agencies will provide. Services may include the purchase or hire of equipment or installation of assistive aids, such as bathroom rails, and negotiating with support agencies for delivery of services. The case manager also monitors each individual to ensure the service provision is effective and financially accountable, to identify changes and make adjustments to the care plan if needed.

Your Aged Care Companion Your Aged Care Companion is proud to provide a tailored service to meet your aged care needs. Adelaide’s experts in emergency respite, planned respite and permanent placement. • Accredited staff • Speedy service • Capped fees • 24 hr emergency service Call us today on 8332 8409 or 0451 711 322 to book an appointment with Minna or Karyn. You can visit us at 169/171 Goodwood Road, Millswood SA 5034. If you prefer we can come to you. YourAgedCareCompanion.com.au

info@youragedcarecompanion.com.au w w w.A gedCareGuide. c o m.au

Finding providers

SOUTH AUSTRALIA & NT Edition 24

Council (LGA) reference index

The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and Home Care Packages in that local government area (commonly referred to as a council district).

Council District Adelaide Adelaide Hills Adelaide Plains Alexandrina APY Lands Barossa Barunga West Berri Barmera Burnside Campbelltown (SA) Ceduna Charles Sturt Clare & Gilbert Valleys Cleve Coober Pedy Copper Coast Elliston Flinders Ranges Franklin Harbour Gawler Goyder Grant Holdfast Bay Kangaroo Island Karoonda East Murray Kimba Kingston (SA) Light Lower Eyre Peninsula Loxton Waikerie Marion

Page Reference Residential Home Care

113 113

106-108 106-108 106-108 113 106-108 122 110-111 113 106-108 122 110-111 122 110-111 113 - 114 106-108 114 106-108 122 110-111 114 - 115 106-108 122 110-111 122 110-111 122 110-111 122 110-111 122 110-111 122 - 123 110-111 123 110-111 115 106-108 123 110-111 123 110-111 115 106-108 115 106-108 123 110-111 123 110-111 123 110-111 115 106-108 123 110-111 123 110-111 116 106-108

Council District

Page Reference Residential Home Care

123 116 116 124 124 124 124 124

Mid Murray Mitcham Mount Barker Mount Gambier Mount Remarkable Murray Bridge Naracoorte Lucindale Northern Area Norwood Payneham St Peters Onkaparinga Orroroo Carrieton Peterborough Playford Port Adelaide Enfield Port Augusta Port Lincoln Port Pirie Prospect Renmark Paringa Robe Roxby Downs Salisbury Southern Mallee Streaky Bay Tatiara Tea Tree Gully The Coorong Tumby Bay Unincorporated Unley

110-111 106-108 106-108 110-111 110-111 110-111 110-111 110-111

116 - 117 106-108 117 - 118 124 124 118 118 - 119 124 124 125 119 125

106-108 110-111 110-111 106-108 106-108 110-111 110-111 110-111 106-108 110-111 110-111 110-111 119 - 120 106-108 125 110-111 125 110-111 125 110-111 120 106-108 125 110-111 125 110-111 110-111 120 - 121 106-108

Council District Victor Harbor Wakefield Walkerville Wattle Range West Torrens Whyalla Wudinna

Page Reference Residential Home Care

121 125 121 126 121 126 126

Yalata Yankalilla Yorke Peninsula

NT Council District Alice Springs Barkly

121 126

Page Reference Residential Home Care

140 140

Belyuen Central Desert Coomalie

140

Darwin East Arnhem

140

Katherine Litchfield

140 140 140 140

MacDonnell Palmerston Roper Gulf Tiwi Islands Unincorporated Victoria Daly Wagait West Arnhem West Daly

106-108 110-111 106-108 110-111 106-108 110-111 110-111 110-111 106-108 110-111

140 140

136-137 136-137 136-137 136-137 136-137 136-137 136-137 136-137 136-137 136-137 136-137 136-137 136-137 136-137 136-137 136-137 136-137 136-137

Suburb & town reference index

A list of suburbs and the page references where all the aged care homes in that suburb are listed. If a suburb/town is not listed please refer to the next closest suburb.

Suburb / Town Aberfoyle Park Aldgate Aldinga Beach Angle Park Ardrossan Balaklava Barmera

Page 117 113 117 118 126 125 122

Suburb / Town Belair Bellevue Heights Berri Booleroo Centre Bordertown Brompton Burra

Page 116 116 122 124 125 114 123

Suburb / Town Burton Campbelltown Ceduna Cheltenham Christie Downs Christies Beach Clare

Page 119 114 122 114 117 117 122

Suburb / Town Cleve Coober Pedy Cowandilla Cowell Craigmore Croydon Park Crystal Brook

Page 122 122 121 123 118 118 125

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SOUTH AUSTRALIA & NT Edition 24

Suburb & town reference index continued Suburb / Town Cummins Davoren Park Daw Park Elizabeth East Elizabeth Park Elizabeth Vale Elliston Encounter Bay Enfield Eudunda Evanston Park Everard Park Felixstow Findon Flagstaff Hill Freeling Fulham Fullarton Gawler East Gilles Plains Glen Osmond Glenelg Glenelg South Glengowrie Glynde Golden Grove Goolwa Grange Gumeracha Hackham Hahndorf Hamley Bridge Happy Valley Hawker Heathfield Hendon Hope Valley Hove Huntfield Heights Ingle Farm Jamestown Joslin Kadina

Page 123 118 116 118 118 118 122 121 118 123 115 120 116 114 117 115 121 120 115 118 113 115 115 116 116 120 113 114 113 117 116 123 117 122 113 114 120 115 117 119 124 116 122

Suburb / Town Kapunda Karoonda Keith Kensington Gardens Kilburn Kimba Kingscote Kingston SE Kingswood Klemzig Lameroo Largs Bay Largs North Laura Leabrook Lightsview Linden Park Lobethal Lockleys Loxton Magill Maitland Malvern Mannum Marion Marleston Mawson Lakes McCracken McLaren Vale Meningie Mile End Millicent Minlaton Moonta Morphett Vale Morphettville Mount Barker Mount Gambier Mount Pleasant Murray Bridge Myrtle Bank Naracoorte North Adelaide

Page 115 123 125 113 118 123 115 123 116 118 125 119 119 124 113 119 114 113 121 123 114 126 120 123 116 121 119 121 117 125 121 126 126 122 117 116 116 124 113 124 120 124 113

Suburb / Town North Plympton Norwood Nuriootpa Oakden Oaklands Park Orroroo Para Hills West Paradise Parafield Gardens Parkside Payneham South Pennington Penola Peterborough Pinnaroo Port Augusta Port Broughton Port Elliot Port Lincoln Port Noarlunga Port Pirie Prospect Quorn Renmark Reynella Ridgehaven Riverton Rosewater Salisbury Salisbury East Salisbury North Salisbury South Seaford Seaton Semaphore Semaphore Park Smithfield Snowtown Somerton Park South Brighton St Agnes St Peters Strathalbyn

Page 121 117 113 119 116 124 119 114 119 121 117 114 126 124 125 124 122 113 124 117 125 119 123 125 117 120 122 119 119 120 120 120 117 115 119 115 118 125 115 115 120 117 113

Suburb / Town Streaky Bay Tailem Bend Tanunda Thevenard Toorak Gardens Trott Park Tumby Bay Uraidla Valley View Victor Harbor Waikerie Walkerville Walkley Heights Wallaroo Wayville West Beach West Croydon West Lakes Westbourne Park Whyalla Whyalla Stuart Williamstown Woodcroft Woodside Woodville Wudinna Yahl Yankalilla

NT Suburb / Town Alice Springs Borroloola Coconut Grove Fannie Bay Farrar Kaltukatjara Katherine Maningrida Mutitjulu Tennant Creek Tiwi Wadeye Wurrumiyanga

Page 125 125 113 122 114 116 125 113 119 121 123 121 119 122 121 115 115 115 116 126 126 113 118 113 115 126 123 121 Page 140 140 140 140 140 140 140 140 140 140 140 140 140

Finding providers

See Definition of Terms page 146

PHONE (08)

Notes

CHS

SA in-home care services

PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

SOUTH AUSTRALIA & NT Edition 24

ACH Group Respite Services

9 9999 1300 224 477 9 9 99 1300 224 477 9 9 99 8159 3530 9 9 99

Activ8 Health Club

02 8544 0487

ActivOT - Helen Whait

1800 228 868

Adelaide Home Physiotherapy

8373 2132

Adelaide Quality Care Services

1800 870 099

AHC Hills Home & Community Support Program

8408 0400

AHP Disability Services

1800 247 342

Alliance Community

1300 769 155

Alliance Community (SA)

1300 769 155

Altaira

8344 6400

Alternative Answers

0414 608 341

Alwyndor Support at Home

8177 3200

Alwyndor Therapy and Wellness

8177 3200

Andrew Stewart - Hearing Connections

0411 757 622

ANFE Community Care

8234 5550

Aboriginal Community Services Abu Care Services ACH Group Home Care Packages ACH Group Home Care Services

Angels Care Australia AnglicareSA Health & Wellness Clinic – South AnglicareSA Health & Wellness Services AnglicareSA Home and Community Services Association of Ukrainians in SA Inc At Home Created by Life Care Attune Hearing (NSW, QLD, VIC, SA & WA) Australian Recreational Therapy Association Australian Red Cross Aged Care Services SA Avant Innovations Barossa Council Home Assist Barossa Village Home Care Barunga Community Care Bene Casa Commonwealth Home Support Program (CHSP) Bene Casa - Home Care Packages (HCP) Better Living Home Care Packages (SA) Beyond Blindness (Blind Welfare Association) Social Activities Centre (East, North, West) Beyond Blindness (Blind Welfare Association) Social Activities Centre (South)

8346 9155

0484 664 788

9 9

9 999 99999

9 9 9 9 9 9 9 9

99 9 99999 99999 999 9 99999

99 999 999 999 999 Respite service is flexible

DPS Web Advert Page ID 21730 64190 59 17475 59 38939 59 19188 40849 45154 63436

99 9

99 99 Transport is a group transport

38358 21698 61648

9999 999 999999999

40939 38377 62734 Note 1 Note 2 Note 3

40950 38937 29 29 19677 58043

9 21961 99 9 999 Note 4 55116 1800 264 357 9 999999999999999 1800 317 009 9, 12-13, 36, 37, 53 64441 9 1800 317 009 9, 12-13, 36, 37, 53 19678 9 1800 317 009 9 9 9, 12-13, 36, 37, 53 21926 99 999 9 99 21751 8340 2434 9 9 99 17506 1300 555 220 9 9 99 99999 999 40084 1300 736 702 9 20030 02 9887 5035 In-home care for private clients 9 38428 8100 4500 9 99 Note 5 40099 02 8315 2834 9 21623 8563 8411 9 9 9 99 18 18524 8562 0300 9 9 99 999 99999 26 21519 8635 0526 9 9 99 999999999 22 20454 8131 2000 9 9 9 999 9 999 22 17516 8131 2000 9 9 999 9 99 21846 1300 307 344 9 999999999999 8367 6088 9 9 99 Services for clients who are legally blind 38277 8367 6088 9 99 99 Services for clients who are legally blind 38278

Note: 1. Nutrition, natural medicine, life coaching, personal training, remedial massage, Vinyasa Flow Yoga, mental health first aid 2. Services in home and in the community 3. Massage therapy, mobile health services include: physiotherapy, occupational therapy, podiatry, speech therapy and exercise physiology 4. Fee-for-service applicable; day care centre for western suburbs residents only; transport available to appointments in the inner-metro area 5. Includes services for daily telephone support through Telecross ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background VHC Veterans' Home Care IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Finding providers

See Definition of Terms page 146

PHONE (08)

SA in-home care services

SOUTH AUSTRALIA & NT Edition 24

Notes

CHS

Blackwood Podiatry

8278 4100

Boandik Community Care, across Limestone Coast

8724 1251

Body Mind Wellness Physiocare

8353 6233

Bright Diets

0413 774 411

Bright Lilly Healthcare

9526 8547

Calvary Home Maintenance & Modifications

1300 660 022

Campbelltown Council Home Support Program

8366 9203

Carers & Disability Link Adelaide Hills

1300 686 405

Carers & Disability Link Clare

1300 686 405 9

99 9 9 9

9 9

99 99

9 9 9

9 9 9 9 99 9 99 9 99 9 9

999999999

41241 64353 99999 99 38 37128 9 21692 9 99 63631 99 9 99 61175 99 9 99 45011 999 9 99 21553 99 99999 Note 1 21632 9 999 21761 99 9 999 Note 2 21700 9 99 21719 99 99 21710 99 999 21701 99 99 21690 99 Note 3 21715 99 9 99 Meals excluded 21742 9 999 21686 99 999 21699 99 99 21707 9 999 99 999 Includes social inclusion programs 21706 22122 999 9 999 Note 4 38877 99999 999 Note 5 61633 Note 6 9

8562 4000

Careseekers Centacare Commonwealth Home Support Programme Chinese Welfare Services Home Care Packages

1300 765 465

City of Adelaide - Healthy Ageing

8203 7203

City of Burnside Home Support Program

8366 4193

City of Charles Sturt - Ageing Well Services

8408 1529

City of Marion Positive Ageing & Inclusion

8375 6649

City of Mitcham Community Wellbeing City of Norwood, Payneham & St Peters Home Support Services City of Onkaparinga Active Ageing Services

8372 8884

City of Playford Home Assist Program

8256 0355

City of Salisbury Home & Community Services

8406 8225

City of Tea Tree Gully Active Ageing

8397 7444

City of Unley Community Support & Wellbeing

8372 5111

Claro Aged Care & Disability Services

1300 303 770

Clayton Church Homes - Home Care Services

0437 954 452

Clean Work (SA)

0415 191 204

Coastal Dietetics

0488 903 659

Community Support Inc

99 999 99999 1800 266 237 99 99999 999 1800 012 273 99 99 999999999 8251 1924 9 9 9999999 9 99 1300 773 202 9 99999 999999999 Note 7 07 3892 8500 999999 9 99 8336 8861 9 999999999999 1300 360 070 99 9 9 99 1300 275 324 9 9 99 999999999 Note 8 1300 043 578 9

Concept Care Continuity Care Australia Pty Ltd Continuum Care Australia Country Home Services Yorke Peninsula, Lower North, Barossa & Gawler Deaf Connect Direct Care Australia Drake Medox ECH Home Care Services Empower Healthcare

8412 9570 8212 2988

8366 4611 8384 0666

8429 1200

9 9 9 9 9 9 9 9 9 9 9 9 9

9 9

9 9 9

9 9 99 9 99 9

17509 57867

Carers and Disability Link Barossa

DPS Web Advert Page ID 48099

Note: 1. Contact directly if you need help finding an aged care worker 2. Services for Chinese frail aged clients and/or those with dementia or a mental illness 3. A door-to-door community bus service to local shopping centres for transport-disadvantaged residents 4. Includes services for financially disadvantaged & CALD clients; 24-hour care also available

63124 61870 61466 63349 45043 17464 44326 20274 40230 34, OBC 17489 55321

5. Coordination of home modifications; visiting allied health professionals 6. Importers of consumables - contact for price listings 7. Includes services for clients with DVA/VHC funding 8. Fee-for-service applicable for private clients

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background VHC Veterans' Home Care IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Finding providers

See Definition of Terms page 146

PHONE (08)

Enable Speech Pathology Services

0491 601 185

Encara | Allied Health

1300 761 965

Equipt To Thrive

1300 661 670

Esar Home Care

8367 8141

Family Home Support Services

8336 6637

Fly2Health Group

0418 141 852

Notes

CHS

SA in-home care services

SOUTH AUSTRALIA & NT Edition 24

9 99

9 9 9 9 9

DPS Web Advert Page ID 60938 49136 45433

99 9 99999

999 999 Note 1

57918

8130 1290

Garden Helpers

0413 567 701

Gleam Team Domestic Services

8352 5885

GOCSA Community Care Services

7088 0500

Goolwa Physio

8528 7650

Greek Welfare Centre Services

999 9 99 Includes meal delivery service 8212 5100 9 9 999 0412 947 432 99999999 999 8340 3889 9 9 9 999 8340 3889 9 9 9 999 7122 3232 9 1300 911 728 9 999999 99 99 1300 422 111 9 99 999999999 Fee for service applicable 0423 748 060 9 1300 444 663 9 9 999999999999 1300 444 663 9 999999999999999 1300 764 433 9 9999999999999 Note 2 1300 705 029 9 99 9999 999 1300 875 377 9 99 9999 999 0412 921 221 9 Includes home modifications 1800 854 300 9 9 999999999999 0410 526 477 9 9 7200 5432 9 9 99 999999999 Note 3 8363 5400 9 9 99 999 9 999 8278 0390 9 9 999999999999 Note 4 1300 110 254 9 9 99999999 999 Includes transition care services 8265 5696 9 99 999 99999 8241 0442 9 9 9 9 1800 792 359 9 99999 999 9 9 Note 5 0421 432 661 9 8371 0711 9 99 99 9 999 13 15 12 Shopping excluded 9 9 0455 501 543 9

Greek Welfare Centre Services - Port Pirie Greenleaf Support Services GSASA Community Services North & West GSASA Community Services South H-L Therapy Happy Living Home Care Packages HCA Home SA Healing Through Arts Helping Hand Country Home Care Services Helping Hand Metro Home Care Services HenderCare (SA) Homage Australia Pty Ltd Home Caring Home Modifications Australia (MOD.A) Home Support Services (SA) I Hate Cooking - In Home Cooking Support From Passionate Cooks. InHome Care SA JCS Home & Community Support Kalyra Help at Home KinCare SA KompleteCare Kura Yerlo Inc. Life Without Barriers SA Limestone Hearing Care & Speech Therapy LingCare Lite n' Easy Living Skills for Life

8212 5100

9 99 99 99

Note: 1. Fee-for-service applicable for private clients 2. Includes services for Veterans and clients with mental health issues 3. Includes relocation/decluttering services, pet walking/care

9 99 99

19180 63041

Full Circle Hand Therapy

45007

118 64368 21695

999

17500 48175 21539 61898 45140 21703 21757 45175 62822 38077 48202 28 17490 28 17491 21862 63536 39049 19818 15318 53390 38393 21728 65 20392 17515 27 20447 45244 21995 45386 22031 49557 48253

4. Services in Adelaide Hills, Mallee, Southth region, Metro Adelaide East and West areas 5. Includes services for Veterans' Home Care (VHC) & DVA clients

SA in-home care services See Definition of Terms page 146

PHONE (08)

SOUTH AUSTRALIA & NT Edition 24

Finding providers

CHS

100

Notes

DPS Web Advert Page ID 49573

9 40, 150 22109 9 999999999999 21745 MACASA Community Services 8241 0266 9 9 9 9 99 Includes meal delivery service 48261 Margaret Carty Podiatry 8332 8104 9 22041 MCWA - Aged Care With A Difference 03 9318 1111 9 99 99 99999 999 Note 1 20104 Meals on Wheels (SA) 1800 854 453 9 Includes meal delivery service 9 48264 Meals on Wheels South Australia 1800 854 453 9 9 9 57972 Mix It Up - Live Life Your Way 8482 0800 9 61859 mobility Aged Care 1300 438 227 9 9999 9 99 21691 Mount Barker Council Home Assist 8391 7234 9 9 9 999 Note 2 48281 Mr Clip (S.A.) 8365 8000 9 22185 My Care Solution 8331 9922 9 99999999 999 64398 MYDIS 0434 748 192 9 63107 National 360 South Australia 7079 6882 9 48106 Neurophysio Disability Services 0429 184 550 9 53721 Nourish'd Meals 07 3132 3957 9 9 Includes meal delivery service 9 9 64488 OT Logic 0493 035 056 9 9 62147 Pearl Home Care - Adelaide North, SA 1300 421 111 9 9 999999999999 63047 Pearl Home Care - Adelaide South 0435 392 435 9 999 999 99999 63528 Pearl Home Care - Adelaide South 0435 392 435 99 99 99 99 20757 Pennwood Home Care 8341 0401 9 999999 9 99 37938 Plena Healthcare 13 60 33 9 38297 Podiatry Services SA Clinical Services 8297 4808 Note 3 9 155 17823 Polish Aged Care Home Care Services 8232 1464 9 99 9 9 999 Polish Aged Care Social Support Service 8232 1464 9 9 155 20147 9 99 Note 4 61986 Pop-Up Health 1300 858 047 9 99999 999999999 64218 Pro active Health 1300 890 507 9 Programmed Care 17825 13 10 95 999999999 9 999 Note 5 (Formerly Clinical Care Professionals SA) 38867 Programmed Care SA & NT 13 10 95 9 999999 99999 40584 Quantum Reading Learning Vision 1300 883 853 9 99 45784 Radiance Hobart Counselling & Self-Development 0409 191 342 Note 6 9 62820 RAZ CARE Disability - Home Care 7082 4211 9 999 99999 33 15317 RDNS Silverchain Home Care Services 1300 364 264 9 9 99999999 999 48334 Refresh Carpet Care 0413 086 270 9 9 19704 Rembrandt Living Home Care 8198 0392 9 9 99 999999999 18679 Remedy Health Care 1300 734 224 9 999 99 9 99 Resthaven Affordable Private Services 1300 136 633 64, 69 19731 9 99 99999 999 Note 7 Lifestyle Choices Plus Lusio Rehab the home of LusioMATE

1300 158 746

Mable

1300 736 573

Resthaven In Home Support Services 1300 136 633 9 9 64, 69 19228 99 99999 999 Note 8 Metropolitan Adelaide Note: 1. Services also for CALD clients through Access & Support Program 5. Includes services through DVA & VHC programs 2. Includes transport services through Hills Community Transport (HCT) 6. Emotional regulation, life coaching, philosophical counselling 3. Mobile services for clients living at home or in an aged care facility/independent living environment 7. Affordable fee-for-service help at home with no waiting lists. 4. Includes meal delivery service five days per week - fee applicable 8. More than 20 years experience supporting older people at home

Finding providers

See Definition of Terms page 146

PHONE (08)

CHS

SA in-home care services

SOUTH AUSTRALIA & NT Edition 24

Resthaven In Home Support Services Regional SA 1300 136 633 9 9

Notes 999 Note 1

101

DPS Web Advert Page ID 64, 69 19729

99 99999 9 999999999999 Note 2 Right at Home RightCare 07 3054 1360 99999999999 9 9 Rural City of Murray Bridge Community Care Serv 8539 1100 9 9 99 999 Safety and Mobility 02 9983 9520 9 Seating Matters 1300 001 050 9 See Differently with the Royal Society for the 1300 944 306 99 9 9 Blind of SA Serbia & Montenegro Community Services 8340 1772 9 9 99 Simply Helping Franchising 0409 977 620 99 99999 999 Simply Nutrition Dietitians 1300 380 694 9 Smart Moves Healthcare 1300 697 642 9 Solar Cleaning Co 0481 741 357 9 99 Southern Cross Care* Inc Home Care SA 1800 852 772 9 9 99 999999999 SSH Connect At Home Services 8409 1500 9 99999999 999 Note 3 St John Ambulance SA 8306 6999 9 99 9 9 99 St Louis Home Care - Adelaide, Adelaide Hills & 8332 0950 9 999999999999 Note 4 Southern Vales St Louis Home Care - Victor Harbor, 8552 1481 9 9 999999999999 Note 4 Fleurieu Peninsula & Southern Vales Star of the Sea In-Home & Community Care 8823 0019 9 999 999999999 Note 5 Suzanne Vandeleur 0408 059 395 9 TabTimer - helping to keep people on time 1300 822 846 9 9 Medication reminder product 9 9 9 Tailem Bend Community Centre 8572 3513 9 99 99 Note 6 The Brainary 03 5229 2260 9 The CareSide 1300 854 080 9 9 99 999999999 The INS Group 02 4254 6226 9 The Potential Ability Group 7200 3216 9 Therapeutic Pillow International 03 8585 6685 9 Therapy Alliance Group 1300 661 945 9 Tjilpiku Pampaku Ngura Aged Care Service 8956 7033 9 9 9 9 Town of Gawler Home Assist Program 8522 1177 9 9 99 9 Note 7 Trilogy Care 1300 459 190 99 99 999999999 TwinView Health 8166 2686 9 99 99999 9 999 UCWB Commonwealth Home Support Program 8245 7196 9 9 999 9 9 Unique Care and Accommodation 0481 054 899 99 999 99999 Uniting Care Wesley Bowden 8245 7100 9 Uniting Care Wesley Bowden - Hindmarsh 8245 7100 9 Uniting Communities Commonwealth Home 1800 615 677 9 999999999 99999 Note 8 Support Program UnitingCare Wesley Bowden (UCWB) 8245 7196 9 9 999 9 99 UnitingSA Home Care 8448 6250 9 99 99 99 999 Right at Home Adelaide Central

8318 7926

Note: 1. More than 20 years experience supporting older people at home. 2. Specialists as required 3. Includes meal delivery service; relocation services; companion for travel services 4. 24-hour care available; basic home maintenance services applicable

32 63491 32 22069 21687 43412 40570 110 45420 21743 63538 60946 63537 64416 15, 19 19703 38391 64482 24 17477 24 21533 19567 54699 19268 21733 40690 38183 40696 45111 40712 44825 19671 21709 109 62701 64495 19199 40726 45527 61222 7 17473 63634 57 17496

5. Veterans' Home Care provider; private services available 6. Home mod services; access to mobility equipment & assistive technology 7. Services do not include meal preparation. Home modification assistance available 8. Includes services for private clients & those with DVA or VHC funding *(SA, NT & VIC)

Finding providers

See Definition of Terms page 146

PHONE (08)

Unley Physiotherapy

8373 2132

Vivir healthcare

1300 184 847

ViWa Home Care Services

8359 4115

W&L Aged Care Services (SA)

1300 952 433

Yellow Door Care

8362 3033

YNA Your Nursing Agency Home Care Services (SA) 7129 5000 Your Foot Doctor

SA in-home care services

SOUTH AUSTRALIA & NT Edition 24

Notes

CHS

102

9 9 9

99 99

8562 1700

Finding providers

9 9 9 9

DPS Web Advert Page ID 45530 64366

999

21752 In-home care includes dentistry

18172

999999999 Includes overnight respite services 104 38389 21243 999999999 Includes companionship services 48465 SOUTH AUSTRALIA & NT Edition 24

Abbreviations (HC)................................................................................High Care (LC).................................................................................. Low Care AC..................................................................................Aged Care ACAT.........................................Aged Care Assessment Team ACF.................................................................Aged Care Facility Aged Care Service............................... Aged Care Service(s) Apts.......................................................................... Apartments Assoc......................................................................... Association ATSI................................... Aboriginal, Torres Strait Islander Aust.......................................................................... Australia(n) CALD..........................Culturally and Linguistically Diverse CBC................................................................ Centre Based Care CC...................................Community Care/Care Community CDC.................................................... Consumer Directed Care CHSP............Commonwealth Home Support Programme Cncl.................................................................................... Council Cnr........................................................................................Corner Com’ty...................................................................... Community Coop.......................................................................... Cooperative Corp.......................................................................... Corporation CS...........................................................Community Service(s) Ct............................................................................................ Court Ctr......................................................................................... Centre D...........................................................................................Divider DAP.................................... Daily Accommodation Payment DBMAS........................ Dementia Behaviour Management Advisory Service

Dem.............................................................................. Dementia Dis.................................................................................. Disability Dist......................................................................................District DRC..............................................................Day Respite Centre DTC..............................................................Day Therapy Centre DVA.....................................Department of Veterans’ Affairs Estn.................................................................................... Eastern Fac....................................................................................... Facility Fmr......................................................................................Former Gdns.................................................................................Gardens HC or H/Care............................................................ Home Care HS or H/Serv................................................ Health Service(s) HCC......................................................Home Care Community HCP...................................................... Home Care Package(s) HCP 1..........................................Home Care Package Level 1 HCP 2..........................................Home Care Package Level 2 HCP 3..........................................Home Care Package Level 3 HCP 4..........................................Home Care Package Level 4 HCS..........................................................Home Care Service(s) HCSS............................... Home & Carer Support Service(s) HL......................................................................... Healthy Living Hlth......................................................................................Health Hosp................................................................................ Hospital HSP/S.......................... Home Support Program/Service(s) HSS................................................ Home Support Services(s) IBC.................................................................. Inside Back Cover IFC................................................................. Inside Front Cover

IHC.......................................................................... In Home Care IL.................................................................Independent Living ILU............................................... Independent Living Unit(s) Indep...................................................................... Independent IT........................................................ Information Technology LGA................................................ Local Government Area(s) LGBTIQ.......................... Lesbian Gay Bisexual Transgender Intersex Questioning LHD........................................................... Local Health District Lwr........................................................................................Lower Maint......................................................................Maintenance Mem..............................................................................Memorial Metro.....................................................................Metropolitan MPHS...................................... Multi Purpose Health Service MPS........................................................Multi Purpose Service Mt.........................................................................................Mount NH or N/Home................................................. Nursing Home N/hood............................................................ Neighbourhood NESB.............................Non English Speaking Background NRAS......................National Rental Affordability Scheme Nth(n)........................................................................ North(ern) NW............................................................................. North West OBC............................................................. Outside Back Cover PAG.................................................Planned Activity Group(s) Pk.............................................................................................. Park Prog........................................................................... Program(s) Pt...............................................................................................Port

Pnt.......................................................................................... Point RAC........................................................ Residential Aged Care RAD..........................Refundable Accommodation Deposit RAS.......................................... Regional Assessment Service RC...................................................................... Residential Care Reg.................................................................................. Regional Res...............................................................................Residential RLU................................................. Retirement Living Unit(s) RV.................................................................Retirement Village SBRT.............................Severe Behaviour Response Teams SE........................................................................ South East(ern) Serv............................................................................... Service(s) SL.....................................................................Supported Living Soc......................................................................................... Social SRS...................................... Supported Residential Services SSG.................................................... Social Support Group(s) Sth......................................................................................... South Sthn............................................................................... Southern STRC........................................... Short Term Restorative Care Supp..........................................................Support/Supported SW.................................................................... South West(ern) Tce.......................................................................................Terrace TCP............................................... Transition Care Program(s) VHC.......................................................... Veterans’ Home Care Vlg....................................................................................... Village W/Centre........................................................ Wellness Centre Wstn................................................................................ Western

Finding providers

Home Care Packages directory – approved providers

Home Care Package approved providers offer home care and support services to members of the community who live at home. If you’ve been approved for a government-funded Home Care Package of any type, you may approach any Home Care Package approved provider to provide the services you need. Some providers may only provide services in one region while others can service multiple areas. On the following pages you’ll find alphabetised lists of approved providers in SA. To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left-hand side of the directory pages. The list below is a quick reference guide to help you find in which group council districts are listed. For example: Onkaparinga LGA is grouped unde ‘Southern.’ The colour-coded maps on page 105 show you which council districts are grouped together.

Council District

SA Metro

Council District

SA Metro

Council District

SA Metro

Adelaide

Eastern

Adelaide Hills

Eastern

Holdfast Bay

Western

Port Adelaide Enfield

Mid Northern

Kangaroo Island

Southern

Prospect

Mid Northern

Adelaide Plains

Northern

Light

Northern

Salisbury

Northern

Alexandrina

Southern

Marion

Western

Tea Tree Gully

Barossa

Northern

Mitcham

Eastern

Unley

Eastern

Burnside

Eastern

Mount Barker Norwood Payneham St Peters Onkaparinga

Eastern

Victor Harbor

Southern

Mid Northern

Walkerville

Mid Northern

West Torrens

Western

Yankalilla

Southern

Campbelltown (SA)

Mid Northern

Charles Sturt

Western

Gawler

Northern

Playford

Southern Northern

Mid Northern

SA Regional

Council District

SA Regional

Council District

SA Regional

APY Lands

West

Kingston (SA)

South East

Robe

South East

Barunga West

Mid North

Council District

Lower Eyre Peninsula

West

Roxby Downs

West South East

Berri Barmera

East

Loxton Waikerie

East

Southern Mallee

Ceduna

West

Mid Murray

East

Streaky Bay

Clare & Gilbert Valleys

Mid North

Mount Gambier

South East

Cleve

West

Mount Remarkable

Coober Pedy

West

Murray Bridge

Copper Coast

Mid North

Naracoorte Lucindale

West

Tatiara

South East

North

The Coorong

South East

East

Tumby Bay

West

South East

Wakefield

Mid North

Elliston

West

Northern Area

North

Wattle Range

South East

Flinders Ranges

North

Orroroo Carrieton

North

Whyalla

North

Franklin Harbour

West

Peterborough

North

Wudinna

West

Goyder

Mid North

Port Augusta

North

Yalata

Grant

South East

Port Lincoln

West

Yorke Peninsula

Karoonda East Murray

East

Port Pirie

North

Kimba

West

Renmark Paringa

East

West Mid North

103

H O M E C A R E

HCPs South Australia

SOUTH AUSTRALIA & NT Edition 24

P A C K A G E S

104

Home Care Packages Home Care Packages Levels 1, 2, 3 Levels 1, 2,&34 & 4 My Aged Care Approved My Aged Care Approved No Wait List No Wait List No Daily Fees No Daily No Exit FeesFees Exit Fees PrivateNo Care Available

Private Care Available

Yellow Door has been operating for over 40 years and is a family-owned Yellow Doorbusiness, has been now owned and operated by twin operating for over 40 sisters years Meg Paechand and is Chrissy Kelly in Adelaide, South a family-owned business, Australia. Being nurses, with over 50 years of combined now owned and operated by twin sisters nursing experience and a passion for the caring of others, Meg have Paech Kelly inofAdelaide, South the sisters an and acuteChrissy understanding the need for Australia.toBeing nurses, over 50their years of combined consumers have choice andwith control over services. nursing experience andmost a passion for the caring of others, Yellow Door has the simplest, transparent pricing structure sisters andoubt, acute the understanding of the fees need for in the the industry andhave without lowest management possible so that you spend moreand of your fundsover on care consumers tocan have choice control theirhours! services.

Yellow Door has the simplest, most transparent pricing structure the industry and without doubt, the lowest management fees Pin8362 3033 E care@yellowdoorcare.com W yellowdoorcare.com.au possible so that you can spend more of your funds on care hours!

83623033 3033E Ecare@yellowdoorcare.com care@yellowdoorcare.comW W yellowdoorcare.com.au PP8362 yellowdoorcare.com.au

SOUTH AUSTRALIA ANANGU PITJANTJATJARA

OUTBACK AREAS COMMUNITY OUTBACK AREAS COMMUNITY OUTBACK AREAS COMMUNITY DEVELOPMENT TRUST DEVELOPMENT TRUST DEVELOPMENT TRUST

& NT Edition 24

Finding providers

105

Nepabunna

COOBER PEDY

South Australia region map

ROXBY DOWNS

ROXBY

OUTBACK AREAS COMMUNITY DOWNS DEVELOPMENT TRUST

! ROXBY DOWNS

These maps provide you with a geographical reference for the council (LGA) areas in South Australia. APY LANDS

COOBER PEDY CEDUNA

CEDUNA

MARALINGA TJARUTJA

YALATA

ROXBY DOWNS

FLINDERS RANGES

MOUNT REMARKABLE CEDUNA

STREAKY BAY PORT STREAKY BAY OUTBACK AREAS COMMUNITY AUGUSTA DEVELOPMENT TRUST

STREAKY BAY

Nepabunna FLINDERS RANGES

MOUNT ORROROO REMARKABLE CARRIETON

PORT AUGUSTA

FLINDERS ORROROO RANGES MOUNT CARRIETON REMARKABLE

PORT PETERBOROUGH AUGUSTA

PETERBOROUG

WUDINNA WHYALLA

WHYALLA FLINDERS WUDINNA WHYALLA NORTHERN NORTHERN KIMBA RANGES KIMBA NORTHER MOUNT PORT AREAS PORT AREAS KIMBA CEDUNA ORROROO PORT AREAS PIRIE Nepabunna REMARKABLE PIRIE FRANKLINGOYDER FRANKLIN GOYDER CARRIETON PIRIE FRANKLIN HARBOUR BARUNGA HARBOUR ELLISTON BARUNGA ELLISTON HARBOUR BARUNGA CLEVE CLEVE ROXBY ELLISTON BERRI WEST WEST STREAKY BAY CLEVE PORT DOWNS BA BARMERAWEST AUGUSTA CLARE & WAKEFIELD CLARE & WAKEFIELD COPPER COPPER PETERBOROUGH WAKEFIELD C GILBERT GILBERT COPPER RENMARK TUMBY COAST TUMBY COAST G VALLEYS VALLEYS WUDINNA WHYALLA TUMBY COAST YORKE YORKE LOWER EYRE PARINGA BAY LOWER EYRE BAY V YORKE LOWER NORTHERN EYRE BAY PENINSULA PENINSULA PENINSULA PENINSULA KIMBA MID PENINSULA MID PENINSULA PORT AREAS GERARD GERARD MURRAY PIRIE FRANKLIN GOYDER LOXTONMURRAY HARBOUR BARUNGA ELLISTON WAIKERIE PORT CLEVEPORT BERRI WEST LINCOLN PORT FLINDERS LINCOLN KAROONDA KAROOND BARMERA LINCOLN RANGES EAST MURRAY EAST MURR CLARE & WAKEFIELD MOUNT COPPER CEDUNA ORROROO GILBERT REMARKABLE MURRAY MURRAY TUMBY COAST CARRIETON RENMARK VALLEYS MU BRIDGE BRIDGE YORKE LOWER EYRE BAY SOUTHERN PARINGA BR PENINSULA PENINSULA MALLEE STREAKY BAY PORT MID GERARD AUGUSTA MURRAY LOXTON PETERBOROUGH THE COORONG WAIKERIE THE COORONG PORT WUDINNA WHYALLA LINCOLN KAROONDA NORTHERN KIMBA EAST MURRAY TATIARA PORT AREAS T PIRIE FRANKLIN MURRAY GOYDER HARBOUR BRIDGE ELLISTON KINGSTON BARUNGA SOUTHERN KINGST CLEVE BERRI WEST MALLEE GAWLER BARMERA WAKEFIELD CLARE & GAWLER COPPER NARACOORTE GILBERT N THE COORONG TUMBY COAST LUCINDALE VALLEYS L YORKE LOWER EYRE BAY PLAYFORD ROBE ROBE PENINSULA PENINSULA MID TATIARA WATTLE RANGE GERARD WA MURRAY LOXT WAIKE KINGSTON PORT MOUNT LINCOLN GAMBIER GRANT KAROONDA EAST MURRAY NARACOORTE SALISBURY MURRAY LUCINDALE BRIDGE LIGHT TEA TREE ADELAIDE SOUTHE LIGHT ROBE ADELAIDE TEA TREE GULLY MALLE LIGHT PLAINS ADELAIDE PLAINS GULLY WATTLE RANGE PLAINS WUDINNA

Adelaide Detail Inset GAWLER

PLAYFORD

Adelaide Inset

GAWLER

SALISBURY

TEA TREE GULLY PORT ADELAIDE

ENFIELD CAMPBELLTOWN

CAMPBELLTOWN

ES Y T

BAROSSA

ADELAIDE PROSPECT CHARLES PROSPECT ADELAIDE STURT WALKERVILLE TEA TREE WALKERVILLE BURNSIDEWEST BURNSIDEWEST GULLY TORRENS NORWOOD UNLEY PAYNEHAM BURNSIDE NORWOOD PAYNEHAM GAWLER TORRENS UNLEY ST PETERS ST PETERS M LDFAST PLAYFORD MITCHAM CAMPBELLTOWN HOLDFAST MITCHAM BAY PROSPECT BAY

MARION WALKERVILLE BURNSIDE MARION NORWOOD PAYNEHAM ST PETERS SALISBURY

TEA TREE GULLY

PROSPECT See Adelaide

Detail Inset

ADELAIDE WALKERVILLE PLAINS NORWOOD PAYNEHAM ST PETERS

See Adelaide Detail Inset

PROSPECT

WEST KANGAROO ISLAND BURNSIDE TORRENS UNLEY

MITCHAM

ONKAPARINGA

ADELAIDE MOUNT PLAINS BARKER

KINGSTON

ADELAIDE HILLS NARACOO LUCINDA ROBE MOUNT WATTLE RAN BARKER

ONKAPARINGA

GRA

ALEXANDRINA

LIGHT

VICTOR HARBOR

YANKALILLA

VICTOR HARBOR YANKALILLA BAROSSA

ALEXANDRINA See Adelaide

Detail Inset

WALKERVILLE

KANGAROO ISLAND NORWOOD PAYNEHAM ST PETERS

See Adelaide Detail Inset

MOUNT BARKER

ADELAIDE HILLS ALEXANDRINA VICTOR HARBOR ONKAPARINGA YANKALILLA

GRANT

ADELAIDE HILLS

BAROSSA MOUNT BARKER

ONKAPARINGA

CAMPBELLTOWN ADELAIDE

See Adelaide Detail Inset

LIGHT ADELAIDE HILLS

THE COORONG MOUNT GAMBIER BAROSSA TATIARA

BAROSSA

CAMPBELLTOWN

VICTOR KANGAROO ISLANDHARBOR YANKALILLA

ADELAIDE HILLS Spa al Systems Team - March 2008 DITRDLG_08_04

MOUNT BARKER

MARION

ONKAPARINGA

*Local Government Area

KANGAROO ISLAND ALEXANDRINA

Spa al Systems Team - March 2008

Finding providers

106

SOUTH AUSTRALIA & NT Edition 24

How to read the HCP table

The table on the next few pages lists approved HCP providers in alphabetical order, detailing the HCP levels they offer and if they offer any package supplements. Ethnicity, country or cultural groups listed under ‘Notes’ apply to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au . The same type of care and services are provided under each HCP level of care and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance. The hours of care are increased at each level of care, i.e. more hours of care and services are provided under HCP Level 4 and the least under HCP Level 1. Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y or for people who live in rural or remote areas t. The cultural environment g indicates providers offering services for people from culturally diverse backgrounds. Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you. These icons help you find the packages that are most suitable for you.

Eastern Mid Northern Northern Southern Western

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Adelaide Metropolitan SERVICE PROVIDER

PHONE (08)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for veterans

Home Care Packages Supplement

Notes

Cultural environment

DPS Web Advert Page ID

Community Services 8346 9155 1234 8eYg ATSI 21730  Aboriginal Home Care Packages 1300 224 477 1234 8Zg Note 1 59 17475  ACHACH Group Home Care Services 1300 224 477 1234 8Z 59 38939  AdelaideGroupQuality 1800 870 099 1234 8 38358  Aged Care PlanningCareHomeServicesCare Services 0433 897 083 1234 8 93 38920  Alliance Community 1300 769 155 1234 8 40939  Alwyndor Support at Home 8177 3200 1234 8ZeR 29 38937  AnglicareSA Home and Community Services 1800 317 009 9, 12-13, 36, 37, 53 21926 1234 8ZeYR  At Home Created by Life Care 1300 555 220 1234 8Ze 17506  Barossa Village Home Care 8562 0300 1234 8ZetR Note 2 18 18524  Barunga Community Care 8635 0526 1234 8ZetR 26 21519  Bene Casa - Home Care Packages (HCP) 8131 2000 1234 8ZRg CALD, Italian 22 17516   Better Living Home Care Packages (SA) 1300 307 344 1234 8ZeYtRg Note 3 21846  Claro Aged Care & Disability Services 1300 303 770 1234 ZeYtRg CALD 22122  Clayton Church Homes - Home Care Services 0437 954 452 1234 8Z 38877  Community Support Inc 8429 1200 1234 8 61870  Concept Care 1800 266 237 38948 1234 8Ze  Continuity Care Australia Pty Ltd 63349 8ZeYtR Note:1. Arabic,  Cambodian, Greek, Italian, Muslim 2. Supported Accom Units for HCP1800Level0123273or 4 1234 3. CALD, Chinese, European, German, Italian ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRF Supported Residential Facility Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Finding providers

Eastern Mid Northern Northern Southern Western

SOUTH AUSTRALIA & NT Edition 24

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Adelaide Metropolitan SERVICE PROVIDER

Home Care Packages Levels

PHONE (08)

107

Home Care Packages Supplement

Notes

DPS Web Advert Page ID

Health Connect Barossa Hills Fleurieu Home Care Packages 1800 944 912 1234 8ZetR 17474   Country Health Connect Inner North Home Care Packages 1800 944 912 1234 8ZetR 20390   Country Health Connect Yorke & Northern Home Care Packages 1800 944 912 1234 8ZetRg ATSI 17465  Country Home Serv Yorke Peninsula, Lower North, Barossa & Gawler 1300 773 202 123 17464 8ZetR  Country Deaf Connect 07 3892 8500 1234 8Z Deaf & hard of hearing 44326  Direct Care Australia 8336 8861 French, Greek, Italian 20274 1234 8Zg  ECH Home Care Services 1300 275 324 1234 8ZeRg NESB 34, OBC 17489  Esar Home Care 8367 8141 45007 8  Family Home Support Services 8336 6637 1234 8Zg CALD 19180   Five Good Friends Home Care Services SA 1300 787 581 1234 8ZetR 22262  Five Good Friends NDIS Services 1300 787 581 1234 8Ze 49179  genU Home Care Packages (SA) 1300 558 368 1234 8ZeYR 21456  GOCSA Community Care Services 7088 0500 1234 8Zeg Note 1 17500   Happy Living Home Care Packages 1300 911 728 1234 8ZetR 62822   HCA Home SA 1300 422 111 38077 1234 8e  Helping Hand Country Home Care Services 1300 444 663 1234 8ZetRg ATSI, LGBTIQ 28 17490   Helping Hand Metro Home Care Services 1300 444 663 1234 8ZeRg CALD, LGBTIQ 28 17491  HenderCare (SA) 1300 764 433 1234 8ZeR 21862  Home Caring 1300 875 377 1234 8Zeg Note 2 39049  Home Support Services (SA) 1800 854 300 1234 8ZetRg ATSI, CALD 15318  InHome Care SA 7200 5432 1234 8Ze 38393   JCS Home & Community Support 8363 5400 1234 8Z 21728   Kalyra Help at Home 8278 0390 1234 8ZeYtRg LGBTIQ 65 20392  KinCare SA 1300 110 254 1234 8ZetR 17515  KompleteCare 8265 5696 27 20447 1234 8Z  Let's Get Care (SA) 1300 497 442 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 38286  Life Without Barriers SA 1800 792 359 1234 8ZeYR 21995  LingCare 8371 0711 1234 8g CALD, Chinese 22031  Lite n' Easy 13 15 12 1234 8 Fee-for-service available 49557  Lutheran Homes Group Fullarton 8372 3555 1234 8Z 15332  Homes Group Glynde 8337 0488 234 14960 8Z  Lutheran Homes Group Hope Valley 8265 8000 234 14961 8Z  Lutheran - Aged Care With A Difference 03 9318 1111 1234 8ZetRg Note 3 22041  MCWA Meals on Wheels (SA) 1800 854 453 Well-being checks 20104 1234  Murray Mallee Aged Care Group Inc - Home Care Packages 8532 2255 1234 8ZR 7 37706   My Care Solution 8331 9922 1234 8ZeYtR 22185  Pearl Home Care - Adelaide North, SA 1300 421 111 1234 8Z 62147   Pearl Home Care - Adelaide South 0435 392 435 1234 8Z 63528   Pennwood Home Care 8341 0401 1234 8Zg Note 4 20757   Polish Aged Care - Home Care Packages 8232 1464 1234 8ZeRg Note 5 155 17823  Pop-Up Health 858 047 1234 8ZtR 61986 Note:1. European,  Greek, Italian, Macedonian, Vietnamese 3. CALD, Croatian, Eastern1300European, Italian, LGBTIQ 5. Eastern European, European, German, Latvian, Slavic 2. Arabic, Asian, Greek, Hindi, Indian, Italian

4. CALD, Eastern European, Greek, Hungarian, Serbian

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Finding providers

108

SOUTH AUSTRALIA & NT Edition 24

These icons help you find the packages that are most suitable for you.

Eastern Mid Northern Northern Southern Western

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Adelaide Metropolitan SERVICE PROVIDER

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for veterans

Home Care Packages Supplement

Notes

PHONE (08)

Cultural environment

DPS Web Advert Page ID

Care (Formerly Clinical Care Professionals SA) 13 10 95 1234 8ZR 17825  Programmed Care Home Care Packages SA 1800 472 273 1234 8ZetR 21436  Prompt RDNS Silverchain Home Care Services 1300 364 264 33 15317 1234 8ZeR  Rembrandt Living Home Care 8198 0392 Note 1 19704 1234 8ZeRg  Resthaven Home Care Packages Metropolitan Adelaide 1300 136 633 1234 8ZeYtR Note 2 64, 69 17497  Resthaven Home Care Packages Regional South Australia 1300 136 633 1234 8ZeYtR Note 2 64, 69 17499   Right at Home Adelaide Central 8318 7926 1234 8Z Note 3 32 63491  at Home RightCare 07 3054 1360 1234 8ZR Note 3 32 22069  Right Cross Care (SA, NT & VIC) Inc Home Care South Australia 1800 852 772 1234 8ZetRg ATSI, CALD, LGBTIQ 15, 19 19703  Southern Connect At Home Services 8409 1500 1234 8ZetRg Italian 38391  SSHSt Anna's Home Care Packages 7078 6382 234 Note 4 17485 8Zg  St Louis Home Adelaide, Adelaide Hills & Southern Vales 8332 0950 1234 8ZeRg Note 5 24 17477  St Louis Home CareCare -- Victor Harbor, Fleurieu Peninsula & Southern 8552 1481 1234 8ZeRg Note 5 24 21533   Vales 1300 854 080 1234 8ZetR 38183  TheThe CareSide 8409 1500 1234 8g Note 6 15174  UCWBHouseHomeof CareSt Hilarion 8245 7196 1234 8ZeYR 17503  Uniting CommunitiesPackages Home Care Packages 1800 615 677 1234 8ZetRg CALD, LGBTIQ, NESB 7 17472  UnitingCare Wesley Bowden 8245 7196 1234 8 63634  UnitingSA Home Care (UCWB) 8448 6250 1234 8ZeRg Note 7 57 17496   Vege2go (dietary needs meal provider) 0450 876 088 63754 1234 8  Vivir healthcare 1300 184 847 1234 8 64366  Yellow Door Care 8362 3033 34 104 38389 8Z  YNA Your Nursing Agency Home Care Services (SA) 7129 5000 1234 8 21243 Note: 1. Austrian, Dutch, German, Northern European 3. Oxygen and Enteral Feeding Supplement 5. Greek, Italian, LGBTIQ, Latvian, Polish, NESB 7. ATSI, CALD, LGBTIQ, NESB 2. Fee-for-service available

4. Croatian, Polish, Ukrainian

6. European, Italian, Vietnamese

109

Finding providers

110

SOUTH AUSTRALIA & NT Edition 24

These icons help you find the packages that are most suitable for you.

East Mid North North South East West

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional South Australia SERVICE PROVIDER

PHONE (08)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for veterans

Home Care Packages Supplement

Notes

Cultural environment

DPS Web Advert Page ID

Community Services 8346 9155 1234 8eYg ATSI 21730  Aboriginal Community 1300 769 155 1234 8 40939  Alliance Barossa Village Home Care 8562 0300 Note 1 18 18524 1234 8ZetR  Barunga Community Care 8635 0526 1234 8ZetR 26 21519  Better Living Home Care Packages (SA) 1300 307 344 1234 8ZeYtRg Note 2 21846  Boandik Community Care, across Limestone Coast 8724 1251 1234 8ZetR 17509  Community Support Inc 8429 1200 1234 8 61870  Concept Care 1800 266 237 1234 8Ze 38948  Continuity Care Australia Pty Ltd 1800 012 273 63349  Country Health Connect Barossa Hills Fleurieu Home Care Packages 1800 944 912 1234 8ZeYtR 17474 1234 8ZetR  Country Health Connect Coober Pedy Home Care Packages 1800 944 912 1234 8ZetR 17484   Country Health Connect Eyre Home Care Packages 944 912 1234 8ZetRg ATSI 17512   Country Health Connect Flinders & Upper North Home Care Packages 1800 1800 944 912 1234 8ZetR 64326   Country Health Connect Inner North Home Care Packages 944 912 1234 8ZetR 20390  Country Health Connect Limestone Coast Home Care Packages 1800 1800 944 912 ATSI 17520  Country Health Connect Riverland Mallee Coorong Home Care Packages 1800 944 912 1234 8ZetRg ATSI 17469   Country Health Connect Yorke & Northern Home Care Packages 1800 944 912 1234 8ZetRg ATSI 17465  Country Home Serv Yorke Peninsula, Lower North, Barossa & Gawler 1300 773 202 1234 8ZetRg 17464 123 8ZetR  Esar Home Care 8367 8141 45007 8  Five Good Friends NDIS Services 1300 787 581 1234 8Ze 49179  HCA Home SA 1300 422 111 38077 1234 8e  Helping Hand Country Home Care Services 1300 444 663 1234 8ZetRg ATSI, LGBTIQ 28 17490   HenderCare (SA) 1300 764 433 1234 8ZeR 21862  Home Caring 1300 875 377 1234 8Zeg Note 3 39049  Kalyra Help at Home 8278 0390 1234 8ZeYtRg Note 4 65 20392  SA 1300 110 254 1234 8ZetR 17515  KinCare KompleteCare 8265 5696 27 20447 8Z Note: 1. Arabic, Asian, Greek, Indian, Italian 2. LGBTIQ, dementia care available 3. Supported Accom1234 Units for HCP Level 3 or 4 4. CALD, Chinese, European, German, Italian

1300 944 306 SeeDifferently.org.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Finding providers

SOUTH AUSTRALIA & NT Edition 24

111

These icons help you find the packages that are most suitable for you.

East Mid North North South East West

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional South Australia SERVICE PROVIDER

PHONE (08)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for veterans

Home Care Packages Supplement

Notes

Cultural environment

DPS Web Advert Page ID

Get Care (SA) 1300 497 442 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 38286  Let's n' Easy 13 15 12 1234 8 Fee for service available 49557  LiteMatthew Flinders Home Care Packages 8683 3970 19757 1234 8ZetR  MCWA - Aged Care With A Difference 03 9318 1111 1234 8ZetRg Note 1 22041  Meals on Wheels (SA) 1800 854 453 1234 Well-being Checks 20104  Murray Mallee Aged Care Group Inc - Home Care Packages 8532 2255 1234 8ZR 7 37706   Pop-Up Health 1300 858 047 1234 8ZtR Note 2 61986   RDNS Silverchain Home Care Services 1300 364 264 1234 8ZeR 33 15317  Resthaven Home Care Packages Regional South Australia 1300 136 633 Note 3 64, 69 17499 1234 8ZeYtR   Right at Home RightCare 07 3054 1360 1234 8ZR Note 4 32 22069  SSH Connect At Home Services 8409 1500 1234 8ZetRg Italian 38391  of the Sea In-Home & Community Care 8823 0019 1234 8ZetRg Note 5 19567  StarThe CareSide 1300 854 080 1234 8ZetR 38183  UCWB Home Care Packages 8245 7196 1234 8ZeYR 17503  Umoona Aged Care (Tjilpi Tjuta Kanyini) 8672 5605 ATSI 15222 2 8etg  Uniting Communities Home Care Packages 1800 615 677 1234 8ZetRg CALD, LGBTIQ 7 17472  Vege2go(vegan, vegetarian, gluten free, low fodmap meal provider) 0450 876 088 1234 8 63754  Wami Kata Old Folks Home 8641 1233 1234 8etg ATSI 15058  Note: 1. CALD, European, Eastern European, LGBTIQ 3. Fee-for-service available 5. LGBTIQ, Veterans Home Care provider 2. Allied Health Services available - outsource

4. Oxygen and Enteral Feeding Supplement

Finding providers

112

SOUTH AUSTRALIA & NT Edition 24

How to read the residential tables

then this number is the unique identifier

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura Bed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

If you also use

www.AgedCareGuide.com.au

Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name

Notes

PHONE (08)

ABC Council

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

DPS Advertisement Web Page Reference ID

123 Sample Rd

P 91 50

1234 5678

C D TF

61 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H

Booked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Culturally Specific

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Culturally Specific — Care services catering to the needs of those from non-English speaking or culturally and linguistically diverse backgrounds; generally, all are welcome. The home has special knowledge of the referenced culture or group.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia. Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care homes South Australia

Finding providers

SOUTH AUSTRALIA & NT Edition 24

ADELAIDE to BURNSIDE

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN aged care homes listed by councils (LGAs) and then suburbs

113

Notes

1st time user? See page 112

DPS Advertisement Web Page Reference ID

ADELAIDE Council North Adelaide 5006 49 Buxton St

8224 7777

155 151

4 Gibb Rd

1300 682 833

30 30

CHC Gumeracha Hospital

6 Albert St

8209 9200

CHC Torrens Valley Aged Care

2 Albert St

Helping Hand North Adelaide

ADELAIDE HILLS Council

WC D TF

28 15070

Aldgate 5154 Estia Health Aldgate

14936

F TF

14990

8209 9290

17 3 25 25 s

177 Longwood Rd

8339 4815

8 Woodside Rd

8389 6212

36 36 s

TF b

15103

1144 Greenhill Rd

8404 8200

25 25

15044

8389 7566

105 95 s

D TF

15393

D TF C D TF

59 14951

Gumeracha 5233

Heathfield 5153 Hillside Aged Care

Lobethal 5241 Restvale

Uraidla 5142 Clayton Church Homes Summerhill

Woodside 5244 Clayton Church Homes Onkaparinga Valley 38 Nairne Rd

ALEXANDRINA Council

15125

56 15128

Goolwa 5214 ACH Group Residential Care West Park

7 Partridge St

8159 3530

Southern Cross Care*

35 Washington St

8555 7700

60 60 81 81 s

3 Frederik St

8373 9113

92 86 s

D TF

Estia Health Strathalbyn

7 Langhorne Creek Rd

1300 682 833

43 High St

8536 5220

D TF D TF

19066

Strathalbyn & Districts Health Service

47 47 80 50

Torrens Valley Aged Care Mount Pleasant Hospital Rd

8568 0000

22 6

15027

9 Atze Pde

8562 0300

100 100 s

C D TF b

27 Bridge St

8563 7777

120 114 s

5 Memorial Dr

8524 6396

31 31

550 Portrush Rd

1300 842 924

84 65

421 The Pde

1300 682 833

79 76

C D TF

336 Kensington Rd

8373 9113

106 105 s

Port Elliot 5212 Resthaven Port Elliot

Strathalbyn 5255

BAROSSA Council

15, 19 18479

64, 69 20423

15023

Mount Pleasant 5235 Nuriootpa 5355 Barossa Village Residential Care

Tanunda 5352 Lutheran Homes Barossa - RC

Williamstown 5351 Wirraminna Care

18 14989

14986

TF b

BURNSIDE Council

39 15033

Glen Osmond 5064 Glen Osmond Grove Care Community

Kensington Gardens 5068 Estia Health Kensington Gardens

Leabrook 5068 Resthaven Leabrook

TF b

D TF

IFC-1 15190 19340

64, 69 15155 *(SA, NT & VIC)

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRF Supported Residential Facility Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Finding providers P

METROPOLITAN aged care homes listed by councils (LGAs) and then suburbs BURNSIDE continued to CHARLES STURT

SOUTH AUSTRALIA & NT Edition 24

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

114

Notes

1st time user? See page 112

DPS Advertisement Web Page Reference ID

BURNSIDE Council continued Linden Park 5065 Regis Burnside

183 149

6 Booth Ave

1300 998 100

Clayton Church Homes Magill

43 Fisher St

Magill Lodge Supportive Care

524 Magill Rd

Magill Retirement Village

122 Reid Ave

96 96 s 8332 9335 P 35 1300 687 738 P 21

401 Portrush Rd

1300 682 833

36 27

Bene Campbelltown

565 Lower North East Rd

8397 0200

Bupa Campbelltown

1 Steele St

1800 718 348

North Eastern Community RAC

580 Lower North East Rd

8366 8261

Warrina Court

46 McShane St

1300 424 332

39 59 84 35

Clayton Church Homes Magill

43 Fisher St

Magill Lodge Supportive Care

524 Magill Rd

Magill Retirement Village

122 Reid Ave

96 96 s 8332 9335 P 35 1300 687 738 P 21

Amber Aged Care

50 Avenue Rd

8465 5500

Resthaven Paradise

61 Silkes Rd

8373 9113

Warrina Park

59 George St

1300 424 332

AnglicareSA Brompton

2-10 First St

1800 317 009

Ashman Grove Residential Aged Care

58 Chief St

8346 6519

Ridleyton Greek Home for the Aged

89 Hawker St

8340 1155

St Anna's Residential Care Facility

41 Burley Griffin Blvd

8346 0955

6 James St

8447 2317

2 Malken Way

8445 9720

67 11

D TF

56 High St

1800 317 009 8448 6280

135 61 101 101

D TF b D TF

81 Tapleys Hill Rd

1300 925 414

70 44

D TF

19 Windsor Ave

8341 0401

80 80

15098

D TF

Magill 5072 8165 6400

D TF

g H Hungarian

18821

SRF

14980

H SRF

15294

Toorak Gardens 5065 Estia Health Toorak Gardens

15021

D TF

CAMPBELLTOWN (SA) Council Campbelltown 5074 14 23 s 20 35

Magill 5072

C F C D TF TF

8165 6400

D TF

CALD, Italian

CALD

52 15146 14908 15004

g H Hungarian

18821

SRF

14980

H SRF

15294

Paradise 5075 32 32 s 132 124 s 49 49

D T F b g Estonian, Latvian D TF H D TF H

40 40 87 75 120 78 60 60

TF TF D TF TF

CHARLES STURT Council

22 15080

15057 64, 69 15161 15180

Brompton 5007

Cheltenham 5014 Walkerville Lodge

Note 1

9, 12-13, 36, 37, 53 15226 63 15153

g g

P 25

Greek

14969

CALD

15169

SRF

14929

Findon 5023 Ananda Aged Care Findon

Grange 5022 AnglicareSA Grange

UnitingSA Westminster Village Aged Care Cnr Fort St & Sylvan Way

Hendon 5014 Eldercare Acacia Court

Pennington 5013 Pennwood Village

Note: 1. Complex needs services, at-risk/homelessness

TF b g

15016 9, 12-13, 36, 37, 53 15289 57 15035

15038 European, Polish, Serbian

14973

Finding providers

SOUTH AUSTRALIA & NT Edition 24

CHARLES STURT continued to LIGHT

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN aged care homes listed by councils (LGAs) and then suburbs

115

Notes

1st time user? See page 112

DPS Advertisement Web Page Reference ID

CHARLES STURT Council continued Seaton 5023 8448 6280

122 110 35

D TF F

324 Military Rd

8448 6280

168 168

D TF

57 15037

655-671 Burbridge Rd

8353 3044

80 80

D TF

15, 19 15268

88-94 Robert St

8340 2851

1 Charles St

8448 6280

108 108

The House of St Hilarion

7 Kelly Ave

8409 1500

UnitingSA Seaton Aged Care

172 Trimmer Pde

Semaphore Park 5019 UnitingSA Wesley House Aged Care

West Beach 5024 Southern Cross Care*

West Croydon 5008 Hindmarsh Lodge SRF

European, Italian, Vietnamese 15174

g g

Croatian, Ukrainian

P 34

SRF

57 15106

38302

West Lakes 5021 UnitingSA West Lakes Aged Care

Woodville 5011

57 61955

Bene St Clair

2 Jelley St

8397 0200

Bupa Woodville

104 Woodville Rd

1800 718 348

52 24 108 108

TF C D TF

17 Morrow Ave

1300 925 414

100 100

D TF

18602

Calvary Trevu House

1-13 Deland Ave

1800 527 272

3 Duffield St

7221 9160

Southern Cross Care*

9 Bellevue Ct

8522 9300

TF D TF

38 15017

Gawler Grande Views

68 126 126 80 80

Uniting Communities Murray Mudge AC 7 Raymond Gr

8375 1111

76 64

C D TF

80 Moseley St

8159 3530

137 137

D TF

Alwyndor

52 Dunrobin Rd

8177 3200

Eldercare Oxford

35 Hulbert St

1300 925 414

144 136 s 27 27

7 Grainger Rd

8490 4600

101

56 15182

580 Brighton Rd

1800 527 272

38 15170

7 Esp

8553 4200

36 34 s

D TF

15274

21 Hanson St

8525 2154

53 45 s

D TF

15114

Nash St

8566 2260

26 26

15072

GAWLER Council

CALD, Italian

22 14919

Men's Shed on-site

52 14920

Evanston Park 5116 Eldercare Evanston Park

Gawler East 5118

HOLDFAST BAY Council

Note 1

21245 15, 19 15138

Glenelg 5045 Glenelg South 5045 ACH Group Residential Care Kapara

Hove 5048

Somerton Park 5044 Somerton Park Aged Care

South Brighton 5048 Calvary Brighton

KANGAROO ISLAND Council

C D TF b F

CALD

g H

7 15008 59 14954 29 14923

15076

Kingscote 5223 Kangaroo Island Health Service

LIGHT Council Freeling 5372 Wheatfields

Kapunda 5373 Kapunda Homes

Note: 1. Couple accommodation - no joining room

*(SA, NT & VIC)

Finding providers

SOUTH AUSTRALIA & NT Edition 24

METROPOLITAN aged care homes listed by councils (LGAs) and then suburbs MARION to NORWOOD PAYNEHAM ST PETERS

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

116

Notes

1st time user? See page 112

DPS Advertisement Web Page Reference ID

MARION Council Glengowrie 5044 86 Oaklands Rd

1300 925 414

225 225

D TF

10 Township Rd

8373 9113

159 159 s

D TF

Bupa Morphettville

29-31 Austral Tce

1800 718 348

Charles Young Aged Care

53 Austral Tce

8350 3600

130 173

D TF TF b

Calvary Oaklands

2 Jean St

1800 527 272

Rembrandt Court Res Southern Cross Care*

1 Madras St

8198 0300

393 Morphett Rd

8198 0000

88 87 87 s 70 70

4 Kangaroo Thorn Rd

1800 317 009

120 120

2 Kalyra Rd

8278 0300

47 Eve Rd

ACH Group Residential Care ViTA Estia Health Daw Park

Eldercare Allambi

Marion 5043 Resthaven Marion

Morphettville 5043

Oaklands Park 5046

F C D TF D F

15079 64, 69 15157

52 14922 56 14999 38 15194

Dutch, European

15102

15, 19 15307

D TF

9, 12-13, 36, 37, 53 19172

92 92 s

C D TF

65 15186

8373 9113

99 96 s

D TF

64, 69 15154

17 Rockville Ave

8159 3530

7 Lancelot Dr

1300 682 833

60 60 82 80

Calvary Mitcham

22 Harrow Tce

1800 527 272

Regis Kingswood

9 Brenchley Gr

1300 998 100

Resthaven Mitcham

17 Hill St

8373 9113

AnglicareSA Westbourne Park

56 Monmouth Rd

1800 317 009

Resthaven Westbourne Park

30 Sussex Tce

8373 9113

Bene Aged Care St Paul's Hahndorf

7 Braun Dr

8131 2000

Hahndorf Residential Care Service

1A Main St

8398 8000

Eldercare Sash Ferguson

8 Fletcher Rd

1300 925 414

Southern Cross Care*

15 Hawthorn Rd

Trott Park 5158 AnglicareSA Trott Park

MITCHAM Council Belair 5052 Kalyra Belair Aged Care

Bellevue Heights 5050 Resthaven Bellevue Heights

Daw Park 5041

Kingswood 5062

Westbourne Park 5041

Extra services - concierge 59 20451

TF b C D TF

15018

38 10 W TF 100 92 C F 117 110 s CD F

38 15067 15179 64, 69 15159

90 90 126 124 s

D TF C D TF

H Note 1

9, 12-13, 36, 37, 53 15141

80 80 s 101

D TF C TF

g H Note 2

22 15056

D TF D F

H H

14972

8393 6800

53 52 80 80

160 OG Rd

8206 0411

115 83

D TF

24 Edward St

8337 0488

120 88 s

D TF

251 Payneham Rd

1300 842 924

96 96 s

MOUNT BARKER Council

64, 69 15162

Hahndorf 5245

Mount Barker 5251

NORWOOD PAYNEHAM ST PETERS Council

14921

15, 19 20421

Felixstow 5070 Uniting Communities Aldersgate RAC

Glynde 5070 Lutheran Homes Group Glynde

Joslin 5070 Joslin Manor Care Community Note: 1. Allied Health Services available

2. CALD, Italian, non-smoking site

CALD

g H

7 14950 14960 IFC-1 15193 *(SA, NT & VIC)

Finding providers

SOUTH AUSTRALIA & NT Edition 24

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN aged care homes listed by councils (LGAs) and then suburbs NORWOOD PAYNEHAM ST PETERS continued to ONKAPARINGA PHONE (08)

117

Notes

1st time user? See page 112

DPS Advertisement Web Page Reference ID

NORWOOD PAYNEHAM ST PETERS Council continued Norwood 5067 77 Sydenham Rd

8362 3568

43 43

9 Luhrs Rd

1300 925 414

64 64

9 Winchester St

7424 0900

32 31

Estia Health Aberfoyle Park

39 Campus Dr

1300 682 833

Resthaven Aberfoyle Park

100 Hub Dr

8373 9113

92 65 100 100 s

6 Pridham Blvd

1300 842 924

118 116

10 Morton Rd

7424 0900

97 43

C D TF

Christies Beach Residential Care Service 50 Gulfview Rd

8384 3133

C D TF b

15110

40 Skyline Dr

1300 682 833

85 85

D TF

15281

16-24 Penneys Hill Rd

8392 6700

145

10 Education Rd

8321 0300

90 90

C D TF

157 14940

28 Liddell Dr

8186 7099

92 92

C D TF

15, 19 15286

ACH Group Res Care Colton Court

84 Valley View Dr

8159 3530

19 Aldersey St

8323 7400

D TF C TF

59 14953

Kalyra McLaren Vale Aged Care

37 37 39 39 s

All Care Aged Care - The Vales

60-66 States Rd

8321 0100

Kalyra Woodcroft Aged Care

54 Woodcroft Dr

8408 4730

180 s 88 88 s

C D TF C D TF

26 River Rd

8159 3530

117 117

D TF

H Men's Shed

59 14933

7 Railway Tce

1300 842 924

89 49 s

D TF b

IFC-1 15192

100 Seaford Rd

1300 925 414

100 100

D TF

Wynwood Nursing Home

Payneham South 5070 Eldercare Trowbridge House

St Peters 5069 St Basil's Homes (SA) - St Peters

ONKAPARINGA Council

14930

D TF

15073

CALD, Greek

15055

Aberfoyle Park 5159

Aldinga Beach 5173 Aldinga Beach Care Community

Christie Downs 5164 St Basil's - Aegean Village

Christies Beach 5165 Flagstaff Hill 5159 Estia Health Flagstaff Hill

Hackham 5163 Holly Aged Care

Happy Valley 5159 Bethsalem Care

Huntfield Heights 5163 Southern Cross Care*

McLaren Vale 5171

Morphett Vale 5162

Port Noarlunga 5167 ACH Group Res Care Perry Park

Reynella 5161 Reynella Hillside Care Community

Seaford 5169 Eldercare Seaford

Note: 1. German, Greek, Indian, Italian, Polish, Russian

14965

D F D TF

64, 69 21103

TF b

IFC-1 15189

H g H CALD, Greek

14947

56 18516

65 15187 Note 1

15275 65 14924

18756 *(SA, NT & VIC)

*(SA, NT & VIC) ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRF Supported Residential Facility Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Finding providers

METROPOLITAN aged care homes listed by councils (LGAs) and then suburbs ONKAPARINGA continued to PORT ADELAIDE ENFIELD PHONE (08)

SOUTH AUSTRALIA & NT Edition 24

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

118

Notes

1st time user? See page 112

DPS Advertisement Web Page Reference ID

ONKAPARINGA Council continued Woodcroft 5162 150 Reynell Rd

1300 925 414

101 99

Estia Health Craigmore

150 Adams Rd

1300 682 833

Resthaven Craigmore

200 Adams Rd

8373 9113

135 135 93 89 s

Aboriginal Elders Village

2 Oldford St

8287 1454

Regis Playford

1 Wilton St

1300 998 100

AnglicareSA Elizabeth Dutton Court

33 Catalina Rd

1800 317 009

AnglicareSA Elizabeth East

36c Halsey Rd

1800 317 009

30 Shillabeer Rd

Eldercare Cottage Grove

D TF

PLAYFORD Council

15078

Craigmore 5114

Davoren Park 5113

T bg D TF

75 75 121 121

D TF D TF

8283 6600

60 60 s

D TF

15097

17 Morrow Ave

1300 925 414

100 100

D TF

18602

1 Warooka Dr

8254 4700

56 18519

Elizabeth Park 5113 Evanston Park 5116 Eldercare Evanston Park

Smithfield 5114 Smithfield Aged Care

64, 69 15227

32 23 125 125

Elizabeth East 5112

Clayton Church Homes Park Village

14909

C D TF D TF

PORT ADELAIDE ENFIELD Council

ATSI

14985 15287 9, 12-13, 36, 37, 53 15142

9, 12-13, 36, 37, 53 15290

Angle Park 5010 Linsell Lodge Aged Care Centre

2-16 Cardigan St

1300 111 227

RSL Care SA Morlancourt

18 Trafford St

8268 7277

95 95 s 61 61 s

83-93 Regency Rd

7424 0900

83 82

Bartonvale Lodge Retirement Village

4 Ellis St

Bupa Enfield

5 Bradford Ct

1300 687 738 P 57 1800 718 348 68

Oakwood Aged Care

6 Ellis St

8260 6888

78 32

3 Grant Ave

8367 8866

52 18

14939

470 Churchill Rd

8349 6898

C D TF

15151

Klemzig Residential Care Service

Leighton Ave

8266 2233

6A Dianne St

8369 0377

C D TF F

15163

Southern Cross Care*

87 40 40

Croydon Park 5008 St Basil's Homes Croydon Park

D TF

Enfield 5085

D TF D TF

Gilles Plains 5086 Rose Court Residential Care Service

Kilburn 5084 Churchill Retreat

Klemzig 5087

Note: 1. Accepts part-/supported and DAP payments

Garden Helpers 0413 567 701

justin@gardenhelpers.com.au

Justin Heath

• Mowing • Edging • Hedging • Pruning • Mulching

• Weeding • Planting • Fertilising • Tree Removal • Landscaping

66 15084

Note 1

D TF C D TF

15054

CALD, Greek

H SRF

• Roll Out Lawn • Shed Clean Outs • Gutter Cleans • Poison Spraying • Raising Gardens

15028 14959 52 15145 51, 54 17907

15, 19 15271 *(SA, NT & VIC)

• Rubbish Removal • Small Paving Jobs • Garden Make Overs • High Pressure Clean

Finding providers

SOUTH AUSTRALIA & NT Edition 24

PORT ADELAIDE ENFIELD cont'd to SALISBURY

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN aged care homes listed by councils (LGAs) and then suburbs

119

Notes

1st time user? See page 112

DPS Advertisement Web Page Reference ID

PORT ADELAIDE ENFIELD Council continued Largs Bay 5016 Southern Cross Care*

477-479 Military Rd

8242 0122

170 168

110 Strathfield Tce

8248 9555

116

1 East Parkway

8214 3000

110 110 s

75-79 Hilltop Dr

8261 3688

40 40

740 Torrens Rd

8447 7057

83 83

D TF

15, 19 14910

Semaphore Residential Care Centre

122 Esplanade

8346 6519

160-164 Military Rd

8449 4957

D TF

63 15011

Semaphore Supportive Care

46 18 P 33

66 Nelson Rd

1300 682 833

14971

29 Homestead Ave

1800 527 272

38 15325

Clayton Church Homes Prospect

156 Main North Rd

8404 8100

15049

Prospect Residential Care Service

4-6 Dean St

8269 4114

Southern Cross Care*

63-72 Labrina Ave

8344 1867

Largs North 5016 Marten Aged Care

Lightsview 5085 Helping Hand Lightsview

Oakden 5086 Oakden Green Aged Care

15, 19 14907

TF b

56 14997 28 20419

WC D TF

Rosewater 5013 Southern Cross Care*

D TF b

Semaphore 5019

Hungarian, Serbian

SRF

15094

14904

Valley View 5093 Estia Health Valley View

Walkley Heights 5098 Calvary The Homestead

PROSPECT Council Prospect 5082 60 42 s P 38 41 41

SRF

15, 19 14911

SALISBURY Council

14925

Burton 5110 367-379 Waterloo Corner Rd 1300 682 833

104 104

24-28 Wayford St

8259 9888

62 62

56 15247

Gloucester Residential Care

25 Roopena St

8396 5999

7-31 Shackleton Ave

8397 8200

C D TF C D TF

15007

Helping Hand Ingle Farm

140 64 96 96 s

28 15071

2 The Strand

8360 2500

98 98 s

C D TF

28 15392

50 Kesters Rd

8282 5400

60 25 s

Edenfield Family Care Parafield Gardens 20-36 Gardenia Dr

8281 6966

Helping Hand Parafield Gardens

7285 3800

50 50 s 93 93 s

C D TF C D TF

57 57 73 67 70 26

D TF C D TF TF

Estia Health Burton

Elizabeth Vale 5112 Little Para Aged Care

Ingle Farm 5098

Mawson Lakes 5095 Helping Hand Mawson Lakes

Para Hills West 5096 Para Hills Residential Care

Parafield Gardens 5107 437 Salisbury Hwy

Salisbury 5108 Dunbar Homes

11 Mawson Rd

8282 3444

Estia Health Salisbury

7 Salisbury Hwy

1300 682 833

Olive Grove Aged Care

67 Porter St

8258 2008

Note: 1. CALD, Filipino, German, Greek, Italian, Polish

2. Allied health services available

15223

Note 1

58 15096 15117 28 15069 15115 17816

Note 2

51, 54 15086 *(SA, NT & VIC)

Finding providers P

METROPOLITAN aged care homes listed by councils (LGAs) and then suburbs SALISBURY continued to UNLEY

SOUTH AUSTRALIA & NT Edition 24

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

120

Notes

1st time user? See page 112

DPS Advertisement Web Page Reference ID

SALISBURY Council continued Salisbury East 5109 22-24 Hazel Rd

80 80 1800 356 818 P 57

D TF

8 Elmgrove Rd

8448 6280

89 89

D TF

147 Frost Rd

8250 0900

76 2 s

D TF

66 Nelson Rd

1300 682 833

14971

29 Homestead Ave

1800 527 272

38 15325

3 Grant Ave

8367 8866

52 18

14939

102 102 110 110 s

C D TF C D TF

15152

101 101 101 77 104 56 s

TF C D TF D TF

Estia Health Salisbury East

8 Oakmont Ct

Eureka Care Communities Salisbury

1300 682 833

18478 SRF

22328

Salisbury North 5108 UnitingSA Hawksbury Gardens AC

Salisbury South 5106 Salisbury Private Nursing Home

Valley View 5093 Estia Health Valley View

Walkley Heights 5098 Calvary The Homestead

TEA TREE GULLY Council

57 15296

H Note 1

15105

Gilles Plains 5086 Rose Court Residential Care Service

Golden Grove 5125 Estia Health Golden Grove

27-31 Captain Robertson Ave 1300 682 833

Helping Hand Golden Grove

209 The Golden Way

8288 6333

Eldercare Hope Valley

95-97 Awoonga Rd

1300 925 414

Estia Health Hope Valley

1099 Grand Junction Rd

1300 682 833

Lutheran Homes Group Hope Valley

1215-1217 Grand Junction Rd 8265 8000

Hope Valley 5090

Ridgehaven 5097

28 21936 63937 15109

Gate 3, Hazel Gr

8397 0100

132

6 Mumford Ave

8397 0200

163 163

34 Norman Tce

1300 842 924

69 61

Lutheran Homes Group Fullarton

14 Frew St

8372 3555

Southern Cross Care*

345 Fullarton Rd

8373 1570

195 144 s 60 60

D TF b TF

43 Marlborough St

8373 9113

75 75 s

D TF

39 Fisher St

8130 6444

Estia Health Myrtle Bank

32 Cross Rd

1300 682 833

RSL Care SA War Veterans' Home

55 Ferguson Ave

8379 2600

Southern Cross Care* Carmelite RC Southern Cross Care* Lourdes RC

7 Spence Ave

7077 2000

18 Cross Rd

1800 852 772

88 95 70 58

Ridgehaven Aged Care

56 14994

St Agnes 5097 Bene Italian Village

14961

D TF

UNLEY Council

Note 2

22 15064

Everard Park 5035 Everard Park Care Community

Fullarton 5063

Malvern 5061 Resthaven Malvern

Myrtle Bank 5064 Carinya Aged Care

IFC-1 15191

TF b

88 92 s 70 58

2. CALD, Italian - Two secure dementia areas

TF C D TF C TF W TF b

15332 15, 19 15272 64, 69 15156 56 15000

Myrtle Bank 5064 continued

Note: 1. Secure dementia unit w/ gender-specific sections

38360

H H H

15167 15, 19 18917 15, 19 15276 *(SA, NT & VIC)

Finding providers

SOUTH AUSTRALIA & NT Edition 24

UNLEY continued to YANKALILLA

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN aged care homes listed by councils (LGAs) and then suburbs

121

Notes

1st time user? See page 112

DPS Advertisement Web Page Reference ID

UNLEY Council continued Parkside 5063 Aldridge Court SRF

109-111 Young St

Estia Health Parkside

17 Robsart St

St Louis Nursing Home - Parkside

21 Foster St

P 11 1300 682 833 40 20 8272 3344 55 55

Eldercare The Lodge

14-24 King William Rd

1300 925 414

Rose Terrace Lodge

102 Rose Tce

8272 1182

127 127 P 21

150 Bay Rd

1300 682 833

123 121

C D TF

15134

8552 7522

60 60

C D TF

15, 19 15285

19 Cornhill Rd

8551 0600

56 15001

160 Walkerville Tce

8342 8300

153

TF b

56 14998

8373 4401

Wayville 5034

SRF

TF TF

D TF

19170 15063

H CALD

24 15175 15075

SRF

14927

VICTOR HARBOR Council Encounter Bay 5211 Estia Health Encounter Bay

McCracken 5211 Southern Cross Care* McCracken Views RC 31 Adelaide Rd

Victor Harbor 5211 Ross Robertson Aged Care

WALKERVILLE Council Walkerville 5081 Walkerville Aged Care

WEST TORRENS Council Cowandilla 5033 206 Sir Donald Bradman Dr 1800 527 272

153 153

21 Farncomb Rd

8235 9055

54 54

Estia Health Lockleys

8 Mellor Ave

1300 682 833

1 Myzantha St

8443 7733

St Raphael's Home for the Aged

2 Franciscan Ave

8353 6022

C D TF TF b C TF

20418

Serene Residential Care Services

90 86 43 7 33 33

18 Cudmore Tce

1300 998 100

115 107

D TF

14906

Southern Cross Care* Bucklands RC

333 Marion Rd

8292 6444

342 Marion Rd

8292 1800

C D TF D TF

15, 19 14893

Southern Cross Care* Pines Lodge RC

147 147 144 144

655-671 Burbridge Rd

8353 3044

80 80

175 Main South Rd

8159 3530

Calvary Flora McDonald

CDT

Fulham 5024 Villa St Hilarion Fulham

Lockleys 5032

Marleston 5033 Regis Marleston

North Plympton 5037

West Beach 5024 Southern Cross Care*

YANKALILLA Council

Vietnamese

38 15121

Italian

15184

15107 15176

15, 19 15253 15, 19 15268

D TF

Yankalilla 5203 ACH Group Res Care Yankalilla Centre Note: 1. Allied health services available

H Note 1

59 15312 *(SA, NT & VIC)

Finding providers P

REGIONAL aged care homes listed by councils (LGAs) and then suburbs APY LANDS to FLINDERS RANGES

SOUTH AUSTRALIA & NT Edition 24

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

122

Notes

1st time user? See page 112

DPS Advertisement Web Page Reference ID

APY LANDS Council Pukatja 0872 Tjilpiku Pampaku Ngura AC Service

21-25 Tjilpi Pampa St

8956 7033

11 Edmund St

8635 0500

83 83 s

C D TF

24 Hawdon St

8588 0400

81 65 s

C D TF b

23 McGilton Rd

1800 527 272

50 28

CDT

3 Eyre Hwy

8626 2110

39 37

103 Seaview Tce

8625 2855

50 50 s 25

BARUNGA WEST Council

ATSI

19671

Port Broughton 5522 Barunga Homes

BERRI BARMERA Council

26 14941

Barmera 5345 Barmera Health Service

Berri 5343 Calvary St Catherine's

CEDUNA Council

15014 38 15171

Ceduna 5690 Ceduna District Health Service

Thevenard 5690 Seaview Village

CLARE & GILBERT VALLEYS Council

8 s

14938

TF C

ATSI

15359

Clare 5453 Helping Hand Carinya Clare

17-19A Victoria Rd

8841 3222

C D TF C TF

28 15045

Kara House

Webb St

8842 6565

Gilbert Valley Senior Citizens Homes

20 Masters St

8847 2307

TF D TF

15123

8847 2300

27 27 20 3

Wakefield AC Service (Riverton)

23 Moorhouse Tce

North Tce

8628 2399

35 20

Lot 89 Hospital Rd

8672 5009

Umoona Aged Care (Tjilpi Tjuta Kanyini) Lot 89 Hospital Rd

8672 5605

4 2 15 1

8 Mine St

1300 682 833

71 71

C D TF

15166

7-12 Majors Rd

8825 0000

77 60

D TF

15090

Star of the Sea Res & Respite Care Facility 15 Elizabeth St

8823 0000

70 70

Memorial Dr

8687 9001

15 6

D TF

15089

9 Druid Range Dr

8648 4007

18115

Riverton 5412

CLEVE Council

15132

15273

Cleve 5640 Cleve Hospital & Crestview Hostel

COOBER PEDY Council

ATSI

15369

Coober Pedy 5723 Coober Pedy Hospital

COPPER COAST Council

18113

ATSI

15222

Kadina 5554 Estia Health Kadina

Moonta 5558 Moonta Health & Aged Care Service

Wallaroo 5556

ELLISTON Council

Dementia care available

15178

Elliston 5670 Elliston Hospital & Pines Hostel

FLINDERS RANGES Council Hawker 5434 Hawker Memorial Hospital

Finding providers

SOUTH AUSTRALIA & NT Edition 24

FLINDERS RANGES continued to MID MURRAY

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL aged care homes listed by councils (LGAs) and then suburbs

123

Notes

1st time user? See page 112

DPS Advertisement Web Page Reference ID

FLINDERS RANGES Council continued Quorn 5433 Hospital Rd

8648 7888

30 26

18111

17 South Tce

8629 3000

20 6

15112

46 Commercial St

8892 2300

15 6

15221

40 Ward St

8581 1174

19 19

15029

40 Ward St

8581 1404

12 6 s

F TF b

209 Ruwoldt Rd

8725 6111

42 22

15181

13 Stokes Rd

8579 1111

25 12

15313

13-15 Martin Tce

8627 2400

22 16

D TF

15135

33 Young St

8767 0222

32 19

15095

21 Tumby Bay Rd

8676 2163

22 20

15360

Loxton Hospital Complex

Cnr Drabsch & McIntosh Sts

8584 8555

5 Luther Rd

8584 7370

DT D TF

15019

Riverview Lutheran Rest Home

58 25 60 60 s

1 Lawrie Tce

8541 0522

42 18 s

TF b

15101

14 Adelaide Rd

8569 1749

60 60

14945

Parker St

8569 0200

TF TF

Quorn Health Service

FRANKLIN HARBOUR Council Cowell 5602 Cowell Hospital & Franklin Harbour Village Hostel

GOYDER Council Burra 5417 Burra Hospital

Eudunda 5374 Country Health Connect Eudunda Senior Citizens Hostel Eudunda Hospital & Aged Care Service

GRANT Council

15020

Yahl 5291 The Oaks Aged Care Facility

KAROONDA EAST MURRAY Council

Karoonda 5307 Country Health Connect Karoonda District & Soldiers Memorial Hospital

KIMBA Council Kimba 5641 Kimba District Hospital & Pioneer Village Hostel

KINGSTON (SA) Council Kingston SE 5275 Kingston Soldiers Memorial Hospital

LOWER EYRE PENINSULA Council Cummins 5631 Cummins District Hospital & Miroma Place Hostel

LOXTON WAIKERIE Council Loxton 5333

Waikerie 5330 Waikerie Health Services

MID MURRAY Council

15104

Mannum 5238 Aminya Country Health Connect Mannum District Hospital

15300

Finding providers P

REGIONAL aged care homes listed by councils (LGAs) and then suburbs MOUNT GAMBIER to PORT LINCOLN

SOUTH AUSTRALIA & NT Edition 24

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

124

Notes

1st time user? See page 112

DPS Advertisement Web Page Reference ID

MOUNT GAMBIER Council Mount Gambier 5290 Boandik Crouch Street

26 Crouch St South

8725 4911

Boandik Lake Terrace

101 Lake Tce East

8725 7377

Boandik St Marys

71 Boandik Tce

8724 1200

Resthaven Mount Gambier

24 Elizabeth St

8373 9113

73 88 68 96

31 Arthur St

8667 2207

30 30

D TF

Lerwin Nursing Home

59-67 Joyce St

8539 1185

Resthaven Murray Bridge

53 Swanport Rd

8373 9113

RSL Care SA Romani

40 Tumbella Dr

8532 7600

80 79 s 96 92 s 72 72 s

TF D TF D TF

50 50 s 30 10

TF TF C D TF C TF

MOUNT REMARKABLE Council

73 s 72 s 68 s 92 s

15113

F D Fb C D TF D TF

15124

18119 64, 69 19749

Booleroo Centre 5482 Mt View Homes

MURRAY BRIDGE Council

15042

Murray Bridge 5253

NARACOORTE LUCINDALE Council

15024 64, 69 15160 63526

Naracoorte 5271 Longridge Aged Care

900 Attiwill St

8762 1340

Naracoorte Health Service

101 Jenkins Tce

8762 8111

Helping Hand Belalie Lodge Jamestown 1-7 Cumnock St

8664 2200

Jamestown Nursing Home

8664 1406

40 40 s 13 7

8663 3100

12 10

18112

15081

20425

15091

NORTHERN AREA Council

15230 15108

Jamestown 5491 South Tce

Laura 5480 Sth Flinders Health Laura District Hosp Mill St

ORROROO CARRIETON Council

28 15043

20417

Orroroo 5431 Orroroo Community Home

32 Fifth St

8658 1094

Orroroo District Hospital

68 Price Maurice Rd

8658 1200

16 16 10

88 Hill St West

8651 0400

11 11

Edenfield Family Care Nerrilda

71 Stokes Tce

8641 0043

Edenfield Family Care Ramsay

77 Seaview Rd

8642 6742

46 s 62 62 s 32

PETERBOROUGH Council Peterborough 5422 Nalya Lodge Hostel

PORT AUGUSTA Council Port Augusta 5700

Wami Kata Old Folks Home

Davenport Community, Bartlett Pde 8641 1233

PORT LINCOLN Council

TF D TF C TF

ATSI - Dementia care available 15006

ATSI

14974 15058

Port Lincoln 5606 Eyre Peninsula Old Folks Home

26 Flinders Hwy

8682 1868

Matthew Flinders Home

61-65 Oxford Tce

8682 4122

74 72 s 69 19

D TF D TF b

15119 15088

Finding providers

SOUTH AUSTRALIA & NT Edition 24

PORT PIRIE to WAKEFIELD

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL aged care homes listed by councils (LGAs) and then suburbs

125

Notes

1st time user? See page 112

DPS Advertisement Web Page Reference ID

PORT PIRIE Council Crystal Brook 5523 Southern Flinders Health Crystal Brook & District Hospital The Willochra Home

Edmund Tce

8636 1100

12 8

Allan St

8636 2320

42 42 s

Hammill House

151 The Tce

8638 4969

Helping Hand Lealholme Port Pirie St Joseph's House Residential Care Facility

15 Halliday St

8638 3555

22 Norman St

8632 1450

Ral Ral Ave

TF C D TF b

15030

30 16 90 90 s

D TF C D TF TF

18811

8580 4100

89 59 s

D TF

1A Vardon Tce

8576 4600

17 9

TF b

15329

Bundey Tce

8577 9222

23 5

D TF b

15100

Streaky Bay Hospital & Elmhaven Hostel 3 Flinders Dr

8626 1009

15 15

14977

23 South Tce

8752 9000

62 12 s

15047

Keith & District Hospital Stirling Lodge 35-37 Hill Ave

8755 1555

18 15

15133

10 South Tce

8575 1317 8575 2777

TF TF

15130

2 South Tce

30 30 s

74 Princes Hwy

8572 5800

19 1 s

15127

8 Esp

8688 2007

22 22

15361

15129

Port Pirie 5540

67 63

RENMARK PARINGA Council

14967

28 20442

Italian, dementia care available 15009

Renmark 5341 Renmark Paringa District Hospital

SOUTHERN MALLEE Council

14975

Lameroo 5302 Lameroo District Health Service

Pinnaroo 5304 Pinnaroo Soldiers' Memorial Hosptal

STREAKY BAY Council Streaky Bay 5680

TATIARA Council Bordertown 5268 Bordertown Memorial Hospital

Keith 5267

THE COORONG Council Meningie 5264 Jallarah Homes Meningie & Districts Memorial Hospital and Health Service

Tailem Bend 5260 Tailem Bend District Hospital

TUMBY BAY Council

15298

Tumby Bay 5605 Tumby Bay Hospital & Uringa Hostel

WAKEFIELD Council Balaklava 5461 Ira Parker Nursing Home Walara Balaklava Mill Court Homes

Balaklava Hospital Grounds, 16 War Memorial Dr 7 Railway Tce

8862 1400

22 2

8862 1576

40 38

D TF TF

19 Albert St

8528 2276

48 35

D TF

15126

1 South Tce

8865 0100

27 27

15220

Hamley Bridge 5401 Walara Hamley Bridge

Snowtown 5520 Snowtown Hospital

14988

Finding providers

SOUTH AUSTRALIA & NT Edition 24

REGIONAL aged care homes listed by councils (LGAs) and then suburbs WATTLE RANGE to YORKE PENINSULA

PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

126

Notes

1st time user? See page 112

DPS Advertisement Web Page Reference ID

WATTLE RANGE Council Millicent 5280 90 90 s

D TF D TF

15046

8737 2311

36 26 s

15099

25 Newton St

8644 9898

59 22

D TF

28 15185

43A Flinders Ave

8644 9999

56 56 s

D TF

28 15111

8680 2101

10 10

15362

37 Fifth St

8837 3021

26 26

14942

Centenary Ave

1300 925 414

60 60

D TF

Eldercare South Park

1 South Tce

1300 925 414

Melaleuca Court Nursing Home

44 First St

8853 2480

18 18 35 4

T TF

Boneham Aged Care Services Millicent & District Hospital and Health Service

82 Williams Rd

8733 4331

Towers Rd

8733 0150

Penola War Memorial Hospital & MPS

18 Church St

60 40

Penola 5277

WHYALLA Council

15139

Whyalla 5600 Helping Hand Yeltana

Whyalla Stuart 5608 Helping Hand Copperhouse Court

WUDINNA Council Wudinna 5652 Wudinna Hospital & Trudinger Residence 16-24 Richards Ave

YORKE PENINSULA Council Ardrossan 5571 Ardrossan Community Hospital

Maitland 5573 Eldercare The Village

Minlaton 5575

Finding providers

22 Harrow Tce

Eldercare The Lodge

14-24 King William Rd

Helping Hand Lightsview

1 East Parkway

Helping Hand North Adelaide Southern Cross Care* The Lodge Lourdes Valley RC Southern Cross Care* West Beach RC

49 Buxton St

St Louis Nursing Home - Parkside

21 Foster St

s W C DT F b H

Sin

Size

PHONE (08)

Calvary Mitcham

15032

of F ac gle ility (B Bed eds ro / Boo ked oms w Places ) R i t h Extr espit a Se e Be Ensuite s Pet rvices ds s on Sec Premis ure es D Sec emen ure tia U G Spe arden nit cial is Tran t Palli sitio ative Ret n Care Care irem B ent eds Livi ng O nsit e

See page 112 a for definitions

All extra service providers are also listed in the directory on pages 113 –126

17 Rockville Ave

15136

SOUTH AUSTRALIA & NT Edition 24

Aged care homes with extra services

ACH Group Residential Care ViTA

15074

60 60 W TF b Kingswood 5062 1800 527 272 38 10 W TF Wayville 5034 1300 925 414 127 127 W DTF Lightsview 5085 8214 3000 110 110 s W C DTF North Adelaide 5006 8224 7777 155 151 Daw Park 5041 8159 3530

18 Cross Rd

Myrtle Bank 5064 1800 852 772 58 58

655-671 Burbridge Rd

West Beach 5024 8353 3044

80 80 Parkside 5063 8272 3344 55 55

W C DTF H W TF b H W DTF W C TF H

DPS

Advert Web Page ID 59 20451 38 15067 15075 28 20419 28 15070 15, 19 15276 15, 19 15268 24 15175

Finding providers

SOUTH AUSTRALIA & NT Edition 24

127

SA culturally appropriate aged care homes Table of aged care homes/residential care facilities offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race or religious identities. The homes listed below have specifically indicated to DPS that they have training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group ATSI

Aged Care Home Name Aboriginal Elders Village

PHONE (08)

DPS Web ID Davoren Park 8287 1454 14985

Cultural Group Greek

Aged Care Home Name All Care Aged Care - The Vales

DPS Web ID Morphett Vale 8321 0100 15275

ATSI

Cleve Hospital & Crestview Hostel

Cleve 8628 2399 15369

Greek

Para Hills Residential Care

Para Hills West 8282 5400 15096

ATSI

Edenfield Family Care Nerrilda

Port Augusta 8641 0043 15006

Greek

Ridleyton Greek Home for the Aged

Brompton 8340 1155 14969

ATSI

Seaview Village

Thevenard 8625 2855 15359

Greek

St Basil's Homes (SA) - Aegean Village

Christie Downs 7424 0900 14947

ATSI

Tjilpiku Pampaku Ngura Aged Care Service

Pukatja 8956 7033 19671

Greek

St Basil's Homes (SA) - Croydon Park

Croydon Park 7424 0900 15028

ATSI

Umoona Aged Care (Tjilpi Tjuta Kanyini)

Coober Pedy 8672 5605 15222

Greek

St Basil's Homes (SA) - St Peters

St Peters 7424 0900 15055

ATSI

Wami Kata Old Folks Home

Port Augusta 8641 1233 15058

Hungarian Clayton Church Homes Magill

Magill 8165 6400 18821

CALD

Bene Aged Care St Paul's Hahndorf

Hahndorf 8131 2000 15056

Hungarian Oakden Green Aged Care

Oakden 8261 3688 15094

CALD

Bene Campbelltown

Campbelltown 8397 0200 15080

Indian

All Care Aged Care - The Vales

Morphett Vale 8321 0100 15275

CALD

Bene Italian Village

St Agnes 8397 0200 15064

Italian

All Care Aged Care - The Vales

Morphett Vale 8321 0100 15275

CALD

Bene St Clair

Woodville 8397 0200 14919

Italian

Bene Aged Care St Paul's Hahndorf

CALD

North Eastern Community Residential ACF Campbelltown 8366 8261 14908

Italian

Bene Campbelltown

Campbelltown 8397 0200 15080

CALD

Para Hills Residential Care

Para Hills West 8282 5400 15096

Italian

Bene Italian Village

St Agnes 8397 0200 15064

CALD

St Anna's Residential Care Facility

Brompton 8346 0955 15169

Italian

Bene St Clair

Woodville 8397 0200 14919

CALD

St Basil's Homes (SA) - Aegean Village

Christie Downs 7424 0900 14947

Italian

Para Hills Residential Care

CALD

St Basil's Homes (SA) - Croydon Park

Croydon Park 7424 0900 15028

Italian

St Joseph's House Residential Care Facility

Port Pirie 8632 1450 15009

CALD

St Basil's Homes (SA) - St Peters

St Peters 7424 0900 15055

Italian

The House of St Hilarion

Seaton 8409 1500 15174

CALD

Uniting Communities Aldersgate RAC

Felixstow 8206 0411 14950

Italian

Villa St Hilarion Fulham

Fulham 8235 9055 15184

CALD

Uniting Communities Murray Mudge AC

Glenelg 8375 1111 15008

Latvian

Amber Aged Care

Paradise 8465 5500 15057

Croatian

UnitingSA Seaton Aged Care

Seaton 8448 6280 15106

Polish

All Care Aged Care - The Vales

Morphett Vale 8321 0100 15275

Dutch

Rembrandt Court (Residential)

Oaklands Park 8198 0300 15102

Polish

Para Hills Residential Care

Para Hills West 8282 5400 15096

Pennington 8341 0401 14973

Polish

Pennwood Village

Pennington 8341 0401 14973 Morphett Vale 8321 0100 15275

Estn European Pennwood Village

PHONE (08)

Hahndorf 8131 2000 15056

Para Hills West 8282 5400 15096

Estonian

Amber Aged Care

Paradise 8465 5500 15057

Russian

All Care Aged Care - The Vales

European

Pennwood Village

Pennington 8341 0401 14973

Serbian

Oakden Green Aged Care

European

Rembrandt Court

Oaklands Park 8198 0300 15102

Serbian

Pennwood Village

European

The House of St Hilarion

Seaton 8409 1500 15174

Ukrainian

UnitingSA Seaton Aged Care

Filipino

Para Hills Residential Care

Para Hills West 8282 5400 15096

Vietnamese Calvary Flora McDonald

Cowandilla 1800 527 272 15121

German

All Care Aged Care - The Vales

Morphett Vale 8321 0100 15275

Vietnamese The House of St Hilarion

Seaton 8409 1500 15174

German

Para Hills Residential Care

Para Hills West 8282 5400 15096

Oakden 8261 3688 15094 Pennington 8341 0401 14973 Seaton 8448 6280 15106

* (SA, NT & VIC)

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning

Finding providers

128

SOUTH AUSTRALIA & NT Edition 24

SA culturally appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all people regardless of sexuality, race or religious identities. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group Arabic

Service Provider ACH Group Home Care Packages

DPS Web ID 1300 224 477 17475

Cultural Group European

Service Provider Better Living Home Care Packages (SA)

DPS Web ID 1300 307 344 21846

Arabic

Home Caring

1300 875 377 39049

European

GOCSA Community Care Services

7088 0500

Asian

Home Caring

1300 875 377 39049

European

MCWA - Aged Care With A Difference

03 9318 1111 22041

PHONE (08)

17500

ATSI

Aboriginal Community Services

8346 9155

21730

European

Polish Aged Care - Home Care Packages

8232 1464

17823

ATSI

Country Health Connect Eyre Home Care Packages

1800 944 912 17512

European

The House of St Hilarion

8409 1500

15174

ATSI

Country Health Connect Limestone Coast HCPs

1800 944 912 17520

Frmr Yugoslavian MCWA - Aged Care With A Difference

03 9318 1111 22041

ATSI

Country Health Connect Riverland Mallee Coorong HCPs 1800 944 912 17469

French

Direct Care Australia

8336 8861

ATSI

Country Health Connect Yorke & Northern HCPs

1800 944 912 17465

German

Better Living Home Care Packages (SA)

1300 307 344 21846

ATSI

Helping Hand Country Home Care Services

1300 444 663 17490

German

Polish Aged Care - Home Care Packages

8232 1464

17823 19704

20274

ATSI

Home Support Services (SA)

1800 854 300 15318

German

Rembrandt Living Home Care

8198 0392

ATSI

Let's Get Care (SA)

1300 497 442 38286

Greek

ACH Group Home Care Packages

1300 224 477 17475

ATSI

Southern Cross Care* Inc Home Care SA

1800 852 772 19703

Greek

Direct Care Australia

8336 8861

20274

ATSI

Umoona Aged Care (Tjilpi Tjuta Kanyini)

8672 5605

15222

Greek

GOCSA Community Care Services

7088 0500

17500

ATSI

UnitingSA Home Care

8448 6250

17496

Greek

Home Caring

1300 875 377 39049

ATSI

Wami Kata Old Folks Home

8641 1233

15058

Greek

Austrian

Rembrandt Living Home Care

8198 0392

19704

Greek

Bosnian

MCWA - Aged Care With A Difference

03 9318 1111 22041

Greek

CALD

Bene Casa - Home Care Packages (HCP)

8131 2000

CALD

Better Living Home Care Packages (SA)

1300 307 344 21846

Hindi

Pennwood Home Care 8341 0401 St Louis Home Care - Adelaide, ADL Hills & Sthn Vales 8332 0950 St Louis Home Care - Victor Harbor, Fleurieu Peninsula 8552 1481 & Sthn Valess Home Caring 1300 875 377

CALD

Claro Aged Care & Disability Services

1300 303 770 22122

Hungarian

Pennwood Home Care

8341 0401

CALD

Family Home Support Services

8336 6637

Indian

Home Caring

1300 875 377 39049

CALD

Helping Hand Metro Home Care Services

1300 444 663 17491

Italian

ACH Group Home Care Packages

1300 224 477 17475

CALD

Home Support Services (SA)

1800 854 300 15318

CALD

Let's Get Care (SA)

1300 497 442 38286

CALD

LingCare

8371 0711

CALD

MCWA - Aged Care With A Difference

03 9318 1111 22041

CALD

Pennwood Home Care

8341 0401

CALD

Southern Cross Care* Inc Home Care SA

1800 852 772 19703

CALD

Uniting Communities Home Care Packages

1800 615 677 17472

CALD

UnitingSA Home Care

8448 6250

17516

19180

22031 20757

17496

Cambodian ACH Group Home Care Packages

1300 224 477 17475

Chinese

Better Living Home Care Packages (SA)

1300 307 344 21846

Chinese

Home Caring

1300 875 377 39049

Chinese

LingCare

8371 0711

Croatian

MCWA - Aged Care With A Difference

03 9318 1111 22041

Croatian

St Anna's Home Care Packages

7078 6382

20757 17477 21533 39049 20757

Italian

Bene Casa - Home Care Packages (HCP)

8131 2000

Italian

Better Living Home Care Packages (SA)

1300 307 344 21846

Italian

Direct Care Australia

8336 8861

20274

Italian

GOCSA Community Care Services

7088 0500

17500

Italian

Home Caring

1300 875 377 39049

Italian

MCWA - Aged Care With A Difference

03 9318 1111 22041

Italian

SSH Connect At Home Services St Louis Home Care - Adelaide, ADL Hills & Sthn Vales St Louis Home Care - Victor Harbor, Fleurieu Peninsula & Sthn Vales The House of St Hilarion

8409 1500

38391

8332 0950

17477

8552 1481

21533

8409 1500

15174 17823

Italian Italian Italian Latvian

17516

17485

LGBTIQ

Polish Aged Care - Home Care Packages 8232 1464 St Louis Home Care - Adelaide, ADL Hills & Sthn Vales 8332 0950 St Louis Home Care - Victor Harbor, Fleurieu Peninsula 8552 1481 & Sthn Vales Helping Hand Country Home Care Services 1300 444 663

8198 0392

19704

LGBTIQ

Helping Hand Metro Home Care Services

1300 444 663 17491

Estn European Pennwood Home Care

8341 0401

20757

LGBTIQ

Kalyra Help at Home

8278 0390

Estn European Polish Aged Care - Home Care Packages

8232 1464

17823

LGBTIQ

Let's Get Care (SA)

1300 497 442 38286

Dutch

Rembrandt Living Home Care

22031

Latvian Latvian

17477 21533 17490 20392

*(SA, NT & VIC) ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background

Finding providers

SOUTH AUSTRALIA & NT Edition 24

129

SA culturally appropriate Home Care Packages continued Cultural Group LGBTIQ

Service Provider MCWA - Aged Care With A Difference

DPS Web ID 03 9318 1111 22041

Cultural Group Polish

Service Provider St Anna's Home Care Packages

LGBTIQ

Southern Cross Care* Inc Home Care SA

1800 852 772 19703

Polish

LGBTIQ

8332 0950

17477

Polish

8552 1481

21533

Russian

St Louis Home Care - Adelaide, ADL Hills & Sthn Vales 8332 0950 17477 St Louis Home Care - Victor Harbor, Fleurieu Peninsula 8552 1481 21533 & Sthn Valess MCWA - Aged Care With A Difference 03 9318 1111 22041

LGBTIQ

St Louis Home Care - Adelaide, ADL Hills & Sthn Vales St Louis Home Care - Victor Harbor, Fleurieu Peninsula & Sthn Valess Star of the Sea In-Home & Community Care

8823 0019

19567

Russian

Polish Aged Care - Home Care Packages

8232 1464

LGBTIQ

Uniting Communities Home Care Packages

1800 615 677 17472

Serbian

MCWA - Aged Care With A Difference

03 9318 1111 22041

LGBTIQ

UnitingSA Home Care

8448 6250

17496

Serbian

Pennwood Home Care

8341 0401

Macedonian GOCSA Community Care Services

7088 0500

17500

Slavic

MCWA - Aged Care With A Difference

03 9318 1111 22041

Macedonian MCWA - Aged Care With A Difference

03 9318 1111 22041

Slavic

Polish Aged Care - Home Care Packages

8232 1464

Maltese

MCWA - Aged Care With A Difference

03 9318 1111 22041

Turkish

MCWA - Aged Care With A Difference

03 9318 1111 22041

Muslim

ACH Group Home Care Packages

1300 224 477 17475

Ukrainian

MCWA - Aged Care With A Difference

03 9318 1111 22041

NESB

ECH Home Care Services

1300 275 324 17489

Ukrainian

Polish Aged Care - Home Care Packages

8232 1464

17823

NESB

Let's Get Care (SA)

1300 497 442 38286

Ukrainian

St Anna's Home Care Packages

7078 6382

17485

NESB

UnitingSA Home Care

17500

LGBTIQ

PHONE (08)

7078 6382

DPS Web ID 17485

17823 20757 17823

8448 6250

17496

Vietnamese GOCSA Community Care Services

7088 0500

Nthn European Rembrandt Living Home Care

8198 0392

19704

Vietnamese Home Caring

1300 875 377 39049

Polish

8232 1464

17823

Vietnamese The House of St Hilarion

8409 1500

Polish Aged Care - Home Care Packages

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background

15174

* (SA, NT & VIC)

Finding providers

See Definition of Terms page 146

SUBURB

PHONE (08)

CHS

SA centre-based care (CBC)

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp o

SOUTH AUSTRALIA & NT Edition 24

9 999

ACH Group Respite Services

Adelaide 8159 3530

ACH Group Social Experiences

Adelaide 1300 224 477 9 9

ANFE Day Care Program Association of Ukrainians in SA Inc Bene Vita - Dementia Specific Centre Based Respite Bene Vita - Multicultural Social Support Group Beyond Blindness (Blind Welfare Association) Social Activities Centre (East, North, West) Beyond Blindness (Blind Welfare Association) Social Activities Centre (South) Carers & Disability Link Barossa Carers & Disability Link Clare Carers & Disability Link Yorke Peninsula Chinese Welfare Services Be a Friend Community Program City of Burnside Social Support Programs City of Charles Sturt Community Centres City of Marion Neighbourhood Centres Note: 1. Service for clients with loss of sight

DPS Web Notes Advert Page ID Flexible respite service, centre-based respite 59 19188 9999

9 Torrensville 8234 5550 9 999 9999 Hindmarsh 8340 2434 9 9 99 Meals for social support group St Agnes 8131 2000 9 9999 999 Woodville North 8131 2000 9 9 99 999 Gilles Plains 8367 6088 9 99 Note 1

59 19190 21753 21751 22 20456 22 20458 38277

38278 9 99 Note 1 22049 Nuriootpa 8562 4000 9 999 99 Cottage respite available 61175 Clare 1300 686 405 9 9 99999 Cottage respite available 22058 Kadina 1300 686 405 9 999 99 21717 Adelaide 8212 2988 9 99 9999 Note 2 Tusmore 8366 4144 9 99 999 Services at several locations in estn metro region 21760 Woodville 8408 1279 9 9 99 Services at several locations in Charles Sturt area 21759 21756 Sturt 8375 6703 9 9 99 Sturt Branch is ‘Positive Ageing’

Christies Beach 8367 6088

2. Services for Chinese frail aged clients and/or those with dementia or a mental illness

*(SA, NT & VIC)

Finding providers

SA centre-based care (CBC) See Definition of Terms page 146

SUBURB

PHONE (08)

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

SOUTH AUSTRALIA & NT Edition 24

CHS

130

Notes

DPS Web Advert Page ID 21701

99 9 99 21690 9 9 99 21742 City of Onkaparinga Active Ageing Services Noarlunga Centre 8384 0666 9 99 999 21767 City of Playford Social Support Programs Elizabeth 8256 0355 9 99 999 Note 1 21750 City of Salisbury Seniors Centres Salisbury 8406 8525 9 9 99 21793 Country Health Connect Wunderlea Day Centre Mount Barker 8393 1850 9 99 999 Note 2 ECH Day Programs Adelaide 1300 275 324 9 34, OBC 20449 9999999 Note 3 17500 GOCSA Community Care Services Adelaide 7088 0500 9 99 99 21539 Greek Welfare Centre Services Torrensville 8212 5100 9 999 999 21703 GSASA Community Services North & West West Croydon 8340 3889 9 9 999 21757 GSASA Community Services South Morphett Vale 8340 3889 9 9 999 19759 Health Focus Community Services Port Augusta 8641 9191 9 9 9 38871 Hungarian Caritas Society in SA Norwood 8333 0376 9 9 99 21728 JCS Home & Community Support Joslin 8363 5400 9 999 99 Life Care Norman House Everard Park 1800 555 990 9 9999999 Provides cottage based overnight and day respite 18168 21745 MACASA Community Services Cheltenham 8241 0266 9 9 9 99 19756 Matthew Flinders Day Centre Port Lincoln 8683 0262 9 9999999 Polish Aged Care Seniors Support Adelaide 8232 1464 9 155 20148 9999999 Note 4 21981 Rembrandt Living Social Groups Adelaide 8198 0300 9 Note 5 9999 99 Resthaven Respite & Carer Supp Serv Metro Adelaide Unley 8198 2060 9 64, 69 18208 9999999 Note 6 Resthaven Respite & Carer Support Services Regional SA Unley 1300 136 633 9 64, 69 19184 9999999 Note 6 Southern Cross Care* Inc Hills, Mallee, Mount Barker 1800 852 772 9 15, 19 18161 9 99999 Note 7 Southern Buddy Program Southern Cross Care* Inc Willow Fern Respite Mount Barker 1800 852 772 9 9999999 15, 19 18165 Southern Cross Care* Myrtle Cottage Respite Myrtle Bank 1800 852 772 9 99999999 15, 19 19193 38392 SSH Connect Day Care Programs Seaton 8409 1500 9999 99 Holiday & weekend services also available 21518 St Basil's Homes (SA) - Plateia Day Respite Program Mile End 7424 0915 9 99 9999 Note 9 19713 Tanunda Lutheran Home Barossa Club Tanunda 8563 7777 9 39 9 99 Uniting Communities Allied Health Services Prospect 8202 5900 9 7 19761 9 9999 63634 UnitingCare Wesley Bowden (UCWB) Bowden 8245 7196 9 21752 ViWa Home Care Services Mawson Lakes 8359 4115 9 99 999 City of Marion Positive Ageing & Inclusion

City of Mitcham Community Wellbeing

Sturt 8375 6649

Torrens Park 8372 8884

Note: 1. Services for ATSI, Greek, Italian, Spanish clients and those with dementia or mental illness 2. Services for aged people with memory loss, mental illness or younger people with disability 3. Services for people living with dementia and their carers in various locations in Adelaide metro area 4. Services at several locations in Adelaide north western metro area; includes services for dementia specific clients 5. Programs offered at Goolwa, Green Fields, Oaklands Park

6. Includes short or long-term day or overnight respite & social support; in-home respite 7. Includes visit by a buddy worker in the client’s home or community 8. Holiday & weekend services also available 9. Greek; includes services for people living with early onset dementia *(SA, NT & VIC)

Finding providers

SA day therapy centres SUBURB

ACH Group Health & Wellbeing Services East/North

PHONE (08)

131

Com pl Die ement titia ar y Div n & Nu Thera ersi pis trit Exe onal T ionist t her rcis Hyd e Ther apist api rot Occ herap st upa y Se Phy tiona rvices l Th sio Pod therap erapis t iatr ist Psy ist c ho Reg logy/C iste ou Soc red Nu nsellin ial W rse g Spe orker e ch The rap ist

SO SO UU TH T HA A UU S TS RT A RA L ILAI A& &NN T TE dE idt i toi no n2 2 44

Notes

Gilles Plains 1300 224 477 9 9

DPS Web Advert Page ID 59 20119

9 999999 59 20118 9 999999 59 20113 ACH Group Health & Wellbeing Services West Glenelg East 1300 224 477 9 9 9 999999 62734 Altaira Campbelltown 8344 6400 9 99 9 Note 1 9, 12-13, 36, 37, 53 64443 AnglicareSA Health & Wellness Clinic – North Elizabeth 1800 317 009 9 99999 9 9 9, 12-13, 36, 37, 53 64441 AnglicareSA Health & Wellness Clinic – South Westbourne Park 1800 317 009 9 99999 9 9 9, 12-13, 36, 37, 53 64442 AnglicareSA Health & Wellness Clinic – West Grange 1800 317 009 9 99999 9 9 Note 1 9, 12-13, 36, 37, 53 19678 AnglicareSA Health & Wellness Services Westbourne Park 1800 317 009 9 99999 9 9 Note 1 22 20458 Bene Vita - Multicultural Social Support Group Woodville North 8131 2000 9 999 999 9 Includes exercise programs 19758 Country Health Connect Naracoorte Healthy Living Program Naracoorte 1800 944 912 9 9 34, OBC 18487 ECH Wellness Centres Adelaide 1300 275 324 9 9 9 999 9 9 19754 Eldercare Acacia Court Day Therapy Centre Hendon 8243 1844 9 999 9 Note 2 Includes Men’s Shed 19759 Health Focus Community Services Port Augusta 8641 9191 99 Note 3 18167 Life Care Active Payneham 1800 555 990 9 999 Lutheran Homes Barossa - Home and Community 39 19713 Tanunda 8563 7777 999 Services Includes a walking group 19756 Matthew Flinders Day Centre Port Lincoln 8683 0262 99 99 Note 4 38297 Podiatry Services SA Clinical Services Plympton 8297 4808 9 Resthaven Wellness Services (Exercise, Therapy, Self64, 69 19727 Unley 1300 136 633 9 9 99999 999 Note 5 Management) Southern Cross Care* Inc Carmelite Note 6 15, 19 19223 Myrtle Bank 1800 852 772 9 999 999 99 Health & Wellness Centre ACH Group Health & Wellbeing Services South

Southern Cross Care* Inc The Philip Kennedy Centre Health & Wellness Centre Southern Cross Care* Inc The Pines Health & Wellness Centre The Salvation Army Healthlink Allied Health Services Uniting Communities Allied Health Services

Christie Downs 1300 224 477 9 9

Largs Bay 8242 6825 North Plympton 8179 6825

9 999

999

9 999 999 Modbury 8264 8300 9 9999999 Prospect 8202 5900 99 999

Note: 1. Includes hydrotherapy, health education, strength & fitness/falls & balance groups 2. Includes aphasia talkback group, cardio-pulmonary group & home safety assessments 3. Includes rehab and well-being programs to support people with chronic diseases 4. Services also available at our second location at: Unit 2, 78 Unley Rd, Unley fortnightly

Note 6

15, 19 15209

99 Note 6 9 9 Enquire for transport 99 Note 7

15, 19 18163

66 19760 7 19761

5. Includes therapies, restorative care, chronic health management & support groups 6. Massage therapy, health and wellness planning; social engagement; health education 7. Includes falls prevention, hydrotherapy services, Tai Chi, cognition classes & home safety assessments *(SA, NT & VIC)

Finding providers

See Definition of Terms page 146

PHONE (08)

NT in-home care services

SOUTH AUSTRALIA & NT Edition 24

Notes

CHS

132

9 9

DPS Web Advert Page ID 40849

Activ8 Health Club

02 8544 0487

AHP Disability Services

1800 247 342

Ali-Curung Aged Care Alpurrurulam Aged Care

9 07 4748 4800 9

Alternative Answers

0414 608 341

Amoonguna Home Care Service

99 0411 757 622 9 1800 264 357 9 999999999999999 8951 8000 9 9 99 9 999 8985 0000 9 9 9 9 999 8939 3400 9 9 999 9 99 8963 6100 9 9 9 9 99 8954 8254 9 9 9 9 99 8956 9010 9 99 999 9 999 02 9887 5035 In home care for private clients 9 1300 885 698 9 9 9 Note 2 02 8315 2834 9 0413 774 411 9 1300 660 022 9 9 1300 455 322 9 9 99 999999999 Note 3 1300 765 465 9 99 99 99999 Note 4 0488 903 659 9 1800 012 273 99 99 999999999 1300 360 070 99 9 9 99 8969 2167 9 9 99 99999 1300 043 578 9 1300 761 965 9 8956 0433 9 9 9 9 99 8979 8811 9 99 999 99999 8927 2756 9 999999 99999 8927 2756 9 99 999 99999 8979 9478 9 9 9 9 99 8964 7103 9 9 9 9 99 1300 911 728 9 999999 99 99 0423 748 060 9 8956 2994 9 9 9 9 99 1300 875 377 9 99 9999 999 0412 921 221 9 Includes home modifications 0410 526 477 9 9 8954 9059 9 9 9 9 99

Andrew Stewart - Hearing Connections Angels Care Australia Anglicare NT Community Care Alice Springs Anglicare NT Community Care Darwin Anglicare NT Community Care East Arnhem Anglicare NT Community Care Katherine Areyonga (Utju) Home Care Service Arlparra Aged Care Australian Recreational Therapy Association Australian Red Cross Aged Care Services NT Avant Innovations Bright Diets Calvary Home Maintenance & Modifications Care Services Australia Careseekers Coastal Dietetics Continuity Care Australia Pty Ltd Drake Medox Elliott Aged Care Empower Healthcare Encara | Allied Health Finke (Aputula) Home Care Service Galiwinku Aged & Disability Service Golden Glow Nursing Services Darwin Golden Glow Nursing Services Katherine & Pine Creek Gunbalanya Community Care Haasts Bluff (Ikuntji) Home Care Service Happy Living Home Care Packages Healing Through Arts Hermannsburg (Ntaria) Home Care Service Home Caring Home Modifications Australia (MOD.A) I Hate Cooking - In Home Cooking Support From Passionate Cooks. Imanpa Home Care Service

8964 1580

8953 7618

Note: 1. Nutrition; mental health first aid 2. Services provided as daily telephone support through Telecross

9 99 9

61648

99 99

9 9

99 999

19654 17279 Note 1

40950 19634 58043 55116 38365 38364 19666 38363 19641 19646 20030 18899 40099 41241 38 37128 38987 21553 63124 63349 40230 19630 55321 49136 19772 19782 19204 20785 19659 19637 62822 48202 19669 39049 19818 53390 19773

3. CHSP only for home modification in Queensland 4. Contact directly for help finding an aged care worker

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background STRC Short-term restorative care VHC Veterans' Home Care IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Finding providers

See Definition of Terms page 146

PHONE (08)

integratedliving Northern Territory Julalikari Council Community Care Kakadu Community Care Kalano Community Association Larrakia Nation Home Care Packages Life Without Barriers Darwin Life Without Barriers Katherine Ltyentye Apurte Community Care

Notes Note 1

CHS

NT in-home care services

SOUTH AUSTRALIA & NT Edition 24

1300 782 896 9

9 8979 9478 9 8972 2588 9 8985 6811 9 1800 792 359 9 9 1800 792 359 9 9 8956 0899 9 8962 2463

9 9 99 99 99 99 9

133

DPS Web Advert Page ID 38340

9 99 9 999 99 9 99 99999 999 Note 2 99 9 99 Includes meal delivery service 999 99999 Note 3 999999999 Note 3 9 9 NASTIFAC funded services available

19631 19667 38412 19676 21992 21994 19639

49573 9 40, 150 22109 Mable 1300 736 573 9 999999999999 19662 Mala'la Aged Care & Community Services 8979 5474 9 9 9 999 Includes meal delivery service 19663 Malandari Aged Care Centre 8975 6716 9 9 9 9 22041 MCWA - Aged Care With A Difference 03 9318 1111 9 99 99 99999 999 Note 4 21998 Minjilang Community Care 8979 9478 9 9 99 9 99 19675 Minyerri Aged Care 8975 9797 9 9 99 9 999 61859 mobility Aged Care 1300 438 227 9 9999 9 99 19664 Mount Liebig Aged Care 8964 8024 9 9 99 99 9 99 19215 myHomecare by Enrich Living Services NT 1300 202 007 9 999999999999999 Note 5 43388 NextSense 1300 581 391 9 Nganampa Ngura Mutitjulu-nya Flexible 19627 8956 2651 9 99 99 9 999 Aged Care Service 19638 Papunya (Warumpi) Home Care Service 8956 8968 9 9 9 9 99 19650 Peppimenarti Aged Care Service 8978 2377 9 9 37938 Plena Healthcare 13 60 33 9 18883 Pulkapulkka Kari Flexible Aged Care Service 8962 1222 9 99 999999999 38176 Purple House Aged & Disability Care 8953 6444 9 9 9 99 9 99 Note 6 40584 Quantum Reading Learning Vision 1300 883 853 9 99 45784 Radiance Hobart Counselling & Self-Development 0409 191 342 Note 7 9 18500 Regis Home Care Darwin 1300 188 740 9 9 99 99999 999 18679 Remedy Health Care 1300 734 224 9 999 99 9 99 32 22069 Right at Home RightCare 07 3054 1360 99999999999 9 9 19660 Roper Gulf Regional Council Community Services 8972 9047 9 99 999 9 99 Rural and Regional Therapy Services 64344 1800 734 466 9 (RAR Therapy) 43412 Safety and Mobility 02 9983 9520 9 40570 Seating Matters 1300 001 050 9 63538 Simply Helping Franchising 0409 977 620 99 99999 999 60946 Simply Nutrition Dietitians 1300 380 694 9 Southern Cross Care (SA, NT & VIC) 15, 19 21236 1800 852 772 9 9 99 999999999 Inc Home Care Darwin 54699 Suzanne Vandeleur 0408 059 395 9 Lusio Rehab the home of LusioMATE

1300 158 746

Note: 1. Enquire for the availability of services; STRC available 2. Services primarily for ATSI clients; includes meal delivery service 3. Includes services for VHC & DVA clients 4. Services also for CALD clients through Access & Support Program

5. Includes VHC & DVA Nursing 6. Specialist care for ATSI clients with chronic kidney disease 7. Emotional regulation; life coaching; philosophical counselling

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans’ Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background STRC Short-term restorative care VHC Veterans’ Home Care IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Finding providers

See Definition of Terms page 146

PHONE (08)

SA in-home care services NT See Definition of Terms page 146 TabTimer - helping to keep people on time

1300 822 846 9 9

Thamarrurr Aged Care Service

8978 2490

The Brainary

03 5229 2260

The CareSide

1300 854 080 9 9

The INS Group

02 4254 6226

Therapeutic Pillow International

03 8585 6685

Therapy Alliance Group

1300 661 945

Titjikala Home Care Service

8956 0863

Tjilpi Pampaku Ngura Flexible Aged Care Service

8956 7262

Trilogy Care

1300 459 190

Unique Care and Accommodation Victoria Daly Regional Council Aged & Disability Services Wallace Rockhole Home Care Service

0481 054 899

Warruwi Community Care

8979 9478

Yuendumu Old People's Program

8956 4145

8972 0777 8956 7415

SOUTH AUSTRALIA & NT Edition 24

DPS Web Notes Advert Page ID 19268 Medication reminder product

CHS

134

9 9 9 9 9 9

9 9 99 99 99 9 99

9 9 9 9

9 99

9 9

999

19647 40690

999999999

38183 40696 40712 44825

9 9 99 9999 999 999999999 999 99999 999 9 999 999 99 9 99 99999 999 Note 1

19640 19642 109 62701 40726 38397 19697 21999 19672

Note: 1. Services for ATSI clients; includes meal delivery service

Finding providers

Home Care Packages directory – approved providers Approved Home Care Package providers offer home care and support services to members of the community who live at home. If you’ve been approved for a government-funded Home Care Package of any type, you may approach any approved HCP provider to provide the services you need. Some providers may only provide services in one region while others can service multiple areas. On the following pages, you’ll find alphabetical lists of approved providers in the NT. To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left-hand side of the directory pages. The list below is a quick reference guide to help you find in which group council districts are listed. For example: Alice Springs LGA is grouped under Southern. The colour-coded map on page 139 shows you which council districts are grouped together.

Council District

Alice Springs

Southern

East Arnhem

North Eastern

Tiwi Islands

North Eastern

Barkly

Central

Katherine

North Western

Victoria Daly

North Western

Belyuen

Greater Darwin

Litchfield

Greater Darwin

Wagait

Greater Darwin

Central

MacDonnell

Southern

West Arnhem

North Eastern

Coomalie

Greater Darwin

Palmerston

Greater Darwin

West Daly

North Western

Darwin

Greater Darwin

Roper Gulf

North Eastern

Central Desert

How to read the HCP table

The table on the next few pages lists Home Care Packages approved providers in alphabetical order, detailing the Home Care Packages level they offer and if they offer any package supplements. Ethnicity, country or cultural groups listed under ‘Notes’ apply to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au . The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance.

The hours of care are increased at each level of care, i.e. more hours of care and services are provided under Home Care Package Level 4 and the least under Home Care Package Level 1. Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y or for people who live in rural, remote or isolated areas t. The cultural environment g indicates providers offerings services for people from culturally diverse backgrounds. Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

135

H O M E

HCPs Northern Territory

SOUTH AUSTRALIA & NT Edition 24

C A R E

P A C K A G E S

Finding providers

136

SOUTH AUSTRALIA & NT Edition 24

These icons help you find the packages that are most suitable for you.

Central Greater Darwin North Eastern North Western Southern

General packages suitable for all eligible clients

  

Packages for people with dementia

SERVICE PROVIDER

Alpurrurulam Aged Care



Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in the Northern Territory Ali-Curung Aged Care



Packages for people who are financially or socially disadvantaged

Home Care Service  Amoonguna Ampilatwatja Aged Care NT Community Care Alice Springs  Anglicare Anglicare NT Community Care Darwin Anglicare NT Community Care East Arnhem

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for veterans

Home Care Packages Supplement

PHONE (08)

Notes

ATSI 1234 8Zetg 07 4748 4800 1234 8ZetRg ATSI 8953 7618 234 ATSI 8etg 8956 9229 1234 8Zetg ATSI 8951 8000 1234 8g ATSI 8985 0000 1234 8g ATSI 8939 3400 234 ATSI 8etg 8954 8254 234 ATSI 8etg 8956 9010 1234 8ZetRg ATSI 8982 5200 1234 8Zetg ATSI 1800 527 272 1234 8ZeYtRg NESB 1800 527 272 2 ATSI 8Zetg 1300 455 322 1234 8Z 8958 9500 123 ATSI 8tg 1800 012 273 1234 8ZeYtR 8986 8986 1234 8Ztg Note 1 8969 2167 1234 8ZetRg ATSI 8956 0433 234 ATSI 8etg 8979 8811 1234 8Ztg Note 1 8970 3305 1234 8Ztg Note 1 8927 2756 1234 8ZetRg ATSI 8927 2756 1234 8etg ATSI 8979 9478 1234 8eYtg ATSI 8964 7103 234 ATSI 8etg 1300 911 728 1234 8ZetR 8956 2994 234 ATSI 8etg 1300 875 377 1234 8Zeg Note 2 1800 854 300 1234 8ZetRg ATSI, CALD 8954 9059 234 ATSI 8etg 8962 2463 1234 8tg ATSI 8979 9478 12 ATSI 8eYtg 8977 0130 1234 8Ztg ATSI 8985 6811 1234 8ZeYg ATSI 8939 1800 1234 8Zetg ATSI 8964 1580

(Utju) Home Care Service  Areyonga Arlparra Aged Care  Community Care Darwin   ARRCS Home Care Darwin  Calvary Calvary Home Care Tiwi Islands  Care Services   Central DesertAustralia Regional Council Aged Care Services  Care Australia Pty Ltd  Continuity Regional Council Aged & Disability Services  EastElliottArnhem Aged Care  (Aputula) Home Care Service  Finke Aged & Disability Service  Galiwinku Aged & Disability Service  Gapuwiyak Glow Nursing Services Darwin  Golden Glow Nursing Services Katherine & Pine Creek   Golden Community Care  Gunbalanya Bluff (Ikuntji) Home Care Service  Haasts Living Home Care Packages   Happy (Ntaria) Home Care Service  Hermannsburg Caring  Home Support Services (NT)   Home Home Care Service  Imanpa Julalikari Council Community Care  Community Care  Kakadu Daguragu Aged Care Service  Kalkarindji Nation Home Care Packages  Larrakia Laynhapuy Homelands Aged Care  Note: 1. ATSI - Packages for regional clients, not community specific 2. Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese

Cultural environment

DPS Web Advert Page ID 19654 17279 19634 19653 38365 38364 19666 19641 19646 19626 38 19625 38 19652 38987 19656 63349 19939 19630 19772 19782 19783 19204 20785 19659 19637 62822 19669 39049 21927 19773 19631 19667 19645 19676 19670

Finding providers

SOUTH AUSTRALIA & NT Edition 24

137

These icons help you find the packages that are most suitable for you.

Central Greater Darwin North Eastern North Western Southern

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in the Northern Territory SERVICE PROVIDER

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for veterans

Home Care Packages Supplement

PHONE (08)

Notes

Cultural environment

DPS Web Advert Page ID

Barriers Alice Springs 1800 792 359 1234 8t 20752  LifeLife Without Without Barriers Darwin 1800 792 359 1234 8Zet 21992   Ltyentye Care 8956 0899 1234 8Ztg ATSI 19639  Mala'la AgedApurteCareCommunity Services 8979 5474 1234 8Ztg ATSI 19662  Marthakal Homelands& Community Service 8970 5515 2 ATSI 19674  MCWA - Aged Care WithHealth 8tg A Difference 03 9318 1111 1234 8ZetRg Note 1 22041  Milingimbi Aged & Disability 8970 1713 1234 8Ztg ATSI 19208  Minjilang Community Care Service 8979 9478 1234 8eYt 21998  Minyerri Aged Care 8975 9797 23 ATSI 19675  Mount Liebig Aged Care 8etg 8964 8024 123 ATSI 19664  myHomecare by Enrich Living Services NT 8Zetg 1300 202 007 1234 8et 19215  Nauiyu Daly River Aged Care Service 8977 8900 1234 8Ztg ATSI 19651  Papunya (Warumpi) Home Care Service 8956 8968 234 ATSI 19638  Peppimenarti Aged Care Service 8etg 8978 2377 ATSI 19650 2  Purple House Aged & Disability Care 8tg 8953 6444 1234 8Zeg ATSI 38176  Ramingining Aged & Disability Service 8970 3910 1234 8Zetg Note 2 19784  Regis Home Care Darwin 1300 188 740 1234 8Zet 18500  Right at Home RightCare Note 3 32 22069  Rocky Ridge Aged Care Facility & Katherine Community Care 078972305433991360 1234 8ZR ATSI 18884 1234 8Zetg  Roper Gulf Regional Council Community Services 8972 9047 1234 8ZetRg Note 4 19660  Southern Cross Care (SA, NT & VIC) Inc Home Care Darwin 1800 852 772 1234 8ZetRg ATSI, CALD, LGBTIQ 15, 19 21236  Tangentyere Aged & Community Services (TACS) 8951 4222 1234 8ZeYtg Note 5 19620  TeamHEALTH 8943 9600 1234 8t Note 6 19629  Thamarrurr Aged Care Service 8978 2490 2 ATSI 19647  The CareSide 8tg 1300 854 080 1234 8ZetR 38183  Timber Creek Aged Care Service 8975 0860 1234 8Ztg ATSI 19649  Titjikala Home Care Service 8956 0863 234 ATSI 19640  Umbakumba Aged & Disability Service 8etg 8996 4509 1234 8Zetg Note 2 19785  Vege2go(dietary needs meal provider) 0450 876 088 1234 8 63754  Warruwi Community Care 8979 9478 1234 8eYtg ATSI 21999  Yarralin Walangeri Aged Care Service 8975 0839 1234 8tg ATSI 19648  Yirrkala Aged & Disability Service 8939 2410 1234 8Zetg Note 2 19786  Note: 1. CALD, Eastern European, European,, Italian, LGBTIQ 4. ATSI - Services cover indigenous communities across several locations in Roper Gulf area 2. ATSI - Packages for regional clients, not community specific 3. Oxygen and enteral feeding supplement

5. ATSI - Services for clients in Alice Springs & surrounding; food boxes available 6. Packages for clients with mental health needs

Finding providers

138

SOUTH AUSTRALIA & NT Edition 24

How to read the residential tables

then this number is the unique identifier

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran a sitio lliative n Care Ca Cult ura re Bed lly S s Ret irem pecific ent Livi ng O nsit e

If you also use

www.AgedCareGuide.com.au

Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name

Notes

PHONE (08)

ABC Council

DPS Advertisement Web Page Reference ID

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

123 Sample Rd

P 91 50

1234 5678

C D TF

61 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H

Booked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Culturally Specific

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Culturally Specific — Care services catering to the needs of those from non-English speaking or culturally and linguistically diverse backgrounds; generally, all are welcome, but the home has special knowledge of the referenced culture or group.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care

Northern Territory aged care homes

SO SO UU TH T HA A UU S TS RT A RA L ILAI A& &NN T TE dE idt i toi no n2 2 44

Finding providers

139

Northern Territory region map

Central Greater Darwin North Eastern North Western Southern

This map provides you with a geographical reference to the Council (LGA) areas in the Northern Territory.

Northern Territory ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background VHC Veterans' Home Care IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Finding providers

NORTHERN TERRITORY aged care homes listed by councils (LGAs) and then suburbs ALICE SPRINGS to WEST DALY

PHONE (08)

SOUTH AUSTRALIA & NT Edition 24

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

140

Notes

1st time user? See page 138

DPS Advertisement Web Page Reference ID

ALICE SPRINGS Council Alice Springs 0870 Hetti Perkins Home for the Aged

9 Percy Ct

8952 5811

Old Timers Village

446 South Stuart Hwy

8952 2844

60 36 s 108 81 s

8962 1222

25 7

113 Dick Ward Dr

8948 0442

11 Waratah Cr

8946 1800

85 85

C D TF

11 Creswell St

1300 998 100

135 100

18 9 s 30 30 s

19 19

BARKLY Council

D TF g D TF b g

ATSI

18880

ATSI

18882

Tennant Creek 0860 Pulkapulkka Kari Flexible Aged Care Service 50 Peko Rd

DARWIN Council

ATSI

18883

ATSI

18879

Coconut Grove 0810 Juninga Centre

Fannie Bay 0820 Southern Cross Care* Inc Pearl Supported Care

Tiwi 0810 Regis Tiwi

KATHERINE Council

15, 19 19793

18493

Katherine 0850 Kalano Aged Care Service

1 Miali Brumby Rd

8971 1999

Katherine Hostel Rocky Ridge Aged Care Facility & Katherine Community Care

31 Harrod St

8972 1407

15 Rocky Ridge Rd

8972 3399

Lot 130 Great Central Rd

8956 7262

Lot 37 Petermann Rd

8956 2651

2087 Robinson Rd

8975 6716

16 5

1 Kettle St

8942 8708

88 56

C D TF

1800 527 272

22 22

MACDONNELL Council

g F g D TF b g

ATSI

19644

ATSI

18881

ATSI

18884

Kaltukatjara 0872 Tjilpi Pampaku Ngura Flexible Aged Care Service

Mutitjulu 0872 Nganampa Ngura Mutitjulu-nya Flexible Aged Care Service

P 17

ROPER GULF Council

ATSI

19642

ATSI

19627

ATSI

19663

Borroloola 0854 Malandari Aged Care Centre

PALMERSTON Council Farrar 0830 Terrace Gardens

TIWI ISLANDS Council

18885

Wurrumiyanga 0822 Calvary Mulakunya Flexible Aged Care Service Kerinauia Hwy

WEST ARNHEM Council

ATSI

38 19652

ATSI

19662

ATSI

19647

Maningrida 0822 Mala'la Aged Care & Com'ty Services Maningrida Com'ty, 458 Main Rd 8979 5474

WEST DALY Council Wadeye 0822 Thamarrurr Aged Care Service

Perdjert St

8978 2490

Finding providers

SOUTH AUSTRALIA & NT Edition 24

141

NT culturally appropriate aged care homes Table of aged care homes/residential care facilities offering culturally appropriate services

Cultural Group ATSI

PHONE Aged Care Home DPS Web ID (08) Name Calvary Mulakunya Flexible Aged Care Serv Wurrumiyanga1800 527 272 19652

Cultural PHONE Aged Care Home DPS Group Web ID (08) Name ATSI Nganampa Ngura Mutitjulu-nya Flexible Aged Care Serv Mutitjulu 8956 2651 19627

ATSI

Hetti Perkins Home for the Aged

Alice Springs 8952 5811 18880

ATSI

Old Timers Village

ATSI

Juninga Centre

Coconut Grove 8948 0442 18879

ATSI

Pulkapulkka Kari Flexible Aged Care Service Tennant Creek 8962 1222 18883

ATSI

Kalano Aged Care Service

Katherine 8971 1999 19644

ATSI Rocky Ridge Aged Care Facility & Katherine Community Care Katherine 8972 3399 18884

ATSI

Katherine Hostel

Katherine 8972 1407 18881

ATSI

Mala'la Aged Care & Community Services

Maningrida 8979 5474 19662

ATSI

Malandari Aged Care Centre

Borroloola 8975 6716 19663

Alice Springs 8952 2844 18882

Thamarrurr Aged Care Service

Wadeye 8978 2490 19647

Tjilpi Pampaku Ngura Flexible Aged Care Serv Kaltukatjara 8956 7262 19642

NT culturally appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services

regardless of sexuality, race or religious identities. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group Arabic

Service Provider Home Caring

DPS Web ID 1300 875 377 39049

Cultural Group ATSI

Service Provider Haasts Bluff (Ikuntji) Home Care Service

8964 7103

DPS Web ID 19637

Asian

Home Caring

1300 875 377 39049

ATSI

Hermannsburg (Ntaria) Home Care Service

8956 2994

19669

ATSI

Ali-Curung Aged Care

8964 1580

19654

ATSI

Home Support Services (NT)

1800 854 300 21927

ATSI

Alpurrurulam Aged Care

07 4748 4800 17279

ATSI

Imanpa Home Care Service

8954 9059

19773

ATSI

Amoonguna Home Care Service

8953 7618

19634

ATSI

Julalikari Council Community Care

8962 2463

19631

ATSI

Ampilatwatja Aged Care

8956 9229

19653

ATSI

Kakadu Community Care

8979 9478

19667

PHONE (08)

ATSI

Anglicare NT Community Care Alice Springs

8951 8000

38365

ATSI

Kalkarindji Daguragu Aged Care Service

8977 0130

19645

ATSI

Anglicare NT Community Care Darwin

8985 0000

38364

ATSI

Larrakia Nation Home Care Packages

8985 6811

19676

ATSI

Anglicare NT Community Care East Arnhem

8939 3400

19666

ATSI

Laynhapuy Homelands Aged Care

8939 1800

19670

ATSI

Areyonga (Utju) Home Care Service

8954 8254

19641

ATSI

Ltyentye Apurte Community Care

8956 0899

19639

ATSI

Arlparra Aged Care

8956 9010

19646

ATSI

Mala'la Aged Care & Community Services

8979 5474

19662

ATSI

ARRCS Community Care Darwin

8982 5200

19626

ATSI

Marthakal Homelands Health Service

8970 5515

19674

ATSI

Calvary Home Care Tiwi Islands

1800 527 272 19652

ATSI

Milingimbi Aged & Disability Service

8970 1713

19208

ATSI

Central Desert Regional Council Aged Care Services

8958 9500

19656

ATSI

Minyerri Aged Care

8975 9797

19675

ATSI

East Arnhem Regional Council Aged & Disability Serv 8986 8986

19939

ATSI

Mount Liebig Aged Care

8964 8024

19664

ATSI

Elliott Aged Care

19630

ATSI

Nauiyu Daly River Aged Care Service

8977 8900

19651

8969 2167

ATSI

Finke (Aputula) Home Care Service

8956 0433

19772

ATSI

Papunya (Warumpi) Home Care Service

8956 8968

19638

ATSI

Galiwinku Aged & Disability Service

8979 8811

19782

ATSI

Peppimenarti Aged Care Service

8978 2377

19650

ATSI

Gapuwiyak Aged & Disability Service

8970 3305

19783

ATSI

Purple House Aged & Disability Care

8953 6444

38176

ATSI

Golden Glow Nursing Services Darwin

8927 2756

19204

ATSI

Ramingining Aged & Disability Service

8970 3910

19784

ATSI

Golden Glow Nursing Services Katherine & Pine Creek

8927 2756

20785

ATSI

Rocky Ridge Aged Care Facility & Katherine Community Care 8972 3399

18884

ATSI

Gunbalanya Community Care

8979 9478

19659

ATSI

Roper Gulf Regional Council Community Services

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

8972 9047

19660

Finding providers

142

SOUTH AUSTRALIA & NT Edition 24

NT culturally appropriate Home Care Packages continued Cultural Group ATSI

Service Provider Southern Cross Care* Inc Home Care Darwinn

DPS Web ID 1800 852 772 21236

Cultural Group Greek

Service Provider Home Caring

DPS Web ID 1300 875 377 39049

ATSI

Tangentyere Aged & Community Services (TACS)

8951 4222

19620

Hindi

Home Caring

1300 875 377 39049

ATSI

Thamarrurr Aged Care Service

8978 2490

19647

Indian

Home Caring

1300 875 377 39049

PHONE (08)

ATSI

Timber Creek Aged Care Service

8975 0860

19649

Italian

Home Caring

1300 875 377 39049

ATSI

Titjikala Home Care Service

8956 0863

19640

Italian

MCWA - Aged Care With A Difference

03 9318 1111 22041

ATSI

Umbakumba Aged & Disability Service

8996 4509

19785

LGBTIQ

MCWA - Aged Care With A Difference

03 9318 1111 22041

ATSI

Warruwi Community Care

8979 9478

21999

LGBTIQ

Southern Cross Care* Inc Home Care Darwin

1800 852 772 21236

ATSI

Yarralin Walangeri Aged Care Service

8975 0839

19648

Macedonian MCWA - Aged Care With A Difference

03 9318 1111 22041

ATSI

Yirrkala Aged & Disability Service

8939 2410

19786

Maltese

MCWA - Aged Care With A Difference

03 9318 1111 22041

Bosnian

MCWA - Aged Care With A Difference

03 9318 1111 22041

NESB

Calvary Home Care Darwin

1800 527 272 19625

CALD

Home Support Services (NT)

1800 854 300 21927

Russian

MCWA - Aged Care With A Difference

03 9318 1111 22041

CALD

MCWA - Aged Care With A Difference

03 9318 1111 22041

Serbian

MCWA - Aged Care With A Difference

03 9318 1111 22041

CALD

Southern Cross Care* Inc Home Care Darwin

1800 852 772 21236

Slavic

MCWA - Aged Care With A Difference

03 9318 1111 22041

Chinese

Home Caring

1300 875 377 39049

Turkish

MCWA - Aged Care With A Difference

03 9318 1111 22041

Croatian

MCWA - Aged Care With A Difference

03 9318 1111 22041

Ukrainian

MCWA - Aged Care With A Difference

03 9318 1111 22041

European

MCWA - Aged Care With A Difference

03 9318 1111 22041

Vietnamese Home Caring

Fmr Yugoslavian MCWA - Aged Care With A Difference

1300 875 377 39049

03 9318 1111 22041

Finding providers

*(SA, NT & VIC)

NT centre-based care (CBC) SUBURB

Ali-Curung Aged Care Alpurrurulam Aged Care

PHONE (08)

CHS

See Definition of Terms page 146

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp o

SOUTH AUSTRALIA & NT Edition 24

Ali-Curung 8964 1580

Alpurrurulam via Mount Isa 07 4748 4800 9

9 Anglicare NT Community Care Alice Springs Alice Springs 8951 8000 9 Anglicare NT Community Care East Arnhem Nhulunbuy 8939 3400 9 Arlparra Aged Care Utopia 8956 9010 9 ARRCS ROST Alice Springs McNair House Araluen 8982 5200 9 ARRCS ROST Darwin Stuart Park 8982 5200 9 ARRCS ROST Palmerston Driver 8982 5200 9 Belyuen Aged Care Imabulk Centre Belyuen 8978 5140 9 Central Desert Regional Council Aged Care Services Alice Springs 8958 9500 9 Elliott Aged Care Elliott 8969 2167 9 Galiwinku Aged & Disability Service Galiwinku 8979 8811 9 Julalikari Council Community Care Tennant Creek 8962 2463 9 Kintore Flexible Aged Care Service Kintore via Alice Springs 8956 8759 9 Mala'la Aged Care & Community Services Maningrida 8979 5474 9 Malandari Aged Care Centre Borroloola 8975 6716 9 Ampilatwatja Aged Care

Nganampa Ngura Mutitjulu-nya Flexible Aged Care Service

Ampilatwatja 8956 9229

Mutitjulu 8956 2651

Old Timers Village

Alice Springs 8952 2844

Pulkapulkka Kari Flexible Aged Care Service

Tennant Creek 8962 1222

Notes

9999999 9999 99 9999999 9 99 999999 Services for clients in Gove Peninsula 9999999 9999999 9999999 9999999 9 9 99 9 9999 9999999 9999999 9 9 999 99 9 99 999 99 9999999 999999 Phone: (08) 8921 4983 9999999

DPS Web Advert Page ID 19654 17279 19653 38365 19666 19646 21987 21986 21985 22009 19656 19630 19782 19631 19668 19662 19663 19627 18882 18883

Finding providers

SA centre-based care (CBC) NT

CHS

See Definition of Terms page 146 145

SUBURB

Regis Day Respite & Day Therapy Centre Tiwi

Notes

Tiwi 1300 765 340 9

PHONE (08)

99 999 9999999 9 99 Note 2 9999999

Roper Gulf Regional Council Social Support Groups

9 Katherine 8972 9047 9

Tjilpi Pampaku Ngura Flexible Aged Care Service

Kaltukatjara 8956 7262

Rocky Ridge Aged Care Facility & Katherine Community Care

Katherine 8972 3399

Note: 1. Includes services for ATSI, socially isolated or have memory loss clients

DPS Web Advert Page ID 18527

Note 1

18884 38387 19642

2. Services cover ATSI communities across several locations in Roper Gulf area

Finding providers

143

PHONE (08)

Com pl Die ement titia ary Div n & Nu Thera ersi pis trit Exe onal T ionist t her rcis Hyd e Ther apist api rot Occ herap st upa y Se Phy tiona rvices l Th sio Pod therap erapis t iatr ist Psy ist cho Reg logy/C iste ou Soc red Nu nsellin ial W rse g Spe orker ech The rap ist

SO SO UU TH T HA A UU S TS RT A RA L ILAI A& &NN T TE dE idt i toi no n2 2 44

Alice Springs 8952 2844

Note 1

NT day therapy centres SUBURB

Old Timers Village

143

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

SO SO UU TH T HA A UU S TS RT A RA L ILAI A& &NN T TE dE idt i toi no n2 2 44

Notes

Regis Day Respite & Day Therapy Centre Tiwi

Tiwi 1300 765 340

Southern Cross Care* Inc Darwin Com’ty Hub

Fannie Bay 8946 1824

9 999

99 99 999

DPS Web Advert Page ID 18882 18527

Note: 1. Phone: (08) 8921 4903; includes hydrotherapy services

2. Massage therapy; health and wellness planning; social engagement; health education

SO SO UU TH T HA A UU S TS RT A RA L ILAI A& &NN T TE dE idt i toi no n2 2 44

Finding providers

PHONE (08)

Advert Page

DPS Web ID

Products & services

Aboriginal Advocacy (ARAS)

1800 700 600

161

38084

Aged Care Planning Home Care Services

0433 897 083

Aged Care Planning SA

0433 897 083

Aged Rights Advocacy Service (ARAS)

8232 5377

Agedcare Alternatives

8408 4600

Bene Aged Care - Volunteer Program

15, 19 61779

Note 2

*(SA, NT & VIC) 143

PHONE (08)

Advert Page

DPS Web ID

Calvary Home Maintenance & Modifications

1300 660 022

37128

38920

Guardian Safety Pendants

6336 9448

63994

37083

Murray Mallee Aged Care Group Inc - Home Care Packages 8532 2255

37706

161

37435

Respirico Healthcare - Salisbury

8250 4804

144

48338

64, 69

37487

Respirico Joy To Independency - Port Pirie

8633 0500

144

61343

8131 2000

37661

Respirico ScooterWorld - Holden Hill

8367 8317

144

61866

ECH Support for Home Care Packages

1300 275 324

34, OBC

37999

Respirico ScooterWorld - Welland

8245 1111

144

45429

Potts Duhring Financial Advisors

1300 684 402

37909

Respirico ScooterWorld - Whyalla

1800 208 826

144

61867

See Differently with the Royal Society for the Blind of SA 1300 944 306

110

45420

See Differently with the Royal Society for the Blind of SA 1300 944 306

110

45420

Senexus

8344 1991

37894

CASE MANAGEMENT

UnitingSA Commonwealth Home Support Program

8448 6260

37455

Aged Care Planning Home Care Services

0433 897 083

38920

Aged Care Planning SA

0433 897 083

37083

Dementia Support Australia NT

1800 699 799

IBC

38123

Dementia Support Australia NT

1800 699 799

IBC

38123

Dementia Support Australia SA

1800 699 799

IBC

38122

Dementia Support Australia SA

1800 699 799

IBC

38122

ECH Support for Home Care Packages

1300 275 324

34, OBC

37999

ECH Support for Home Care Packages

1300 275 324

34, OBC

37999

Right at Home Adelaide Central

8318 7926

63491

RDNS Silverchain Health Care Services

1300 364 264

37161

Right at Home RightCare

07 3054 1360

22069

Right at Home Adelaide Central

8318 7926

63491

See Differently with the Royal Society for the Blind of SA 1300 944 306

110

45420

Right at Home RightCare

07 3054 1360

22069

See Differently with the Royal Society for the Blind of SA 1300 944 306

110

45420

UnitingSA Commonwealth Home Support Program

37455

Products & services ADVOCACY AND INFORMATION

ASSISTIVE TECHNOLOGY

ASSESSMENTS

8448 6260

Finding providers

144

Products & services

SOUTH AUSTRALIA & NT Edition 24

PHONE (08)

Advert Page

DPS Web ID

1800 699 799 1800 699 799 1300 275 324

IBC IBC 34, OBC

38123 38122 37999

1300 364 264

37484

DEMENTIA ADVISORS Dementia Support Australia NT Dementia Support Australia SA ECH Support for Home Care Packages

END OF LIFE Respirico Healthcare - Salisbury

8250 4804

144

48338

8223 6880 1300 684 402 8344 1991

77 79 91

37971 37909 37894

Guardian Safety Pendants 6336 9448 Murray Mallee Aged Care Group Inc - Home Care Packages 8532 2255 Respirico Healthcare - Salisbury 8250 4804 Respirico Joy To Independency - Port Pirie 8633 0500 Respirico ScooterWorld - Holden Hill 8367 8317 Respirico ScooterWorld - Port Augusta 8250 4804 Respirico ScooterWorld - Welland 8245 1111 Respirico ScooterWorld - Whyalla 1800 208 826 See Differently with the Royal Society for the Blind of SA 1300 944 306 Yellow Door Care 8362 3033

50 7 144 144 144 144 144 144 110 104

63994 37706 48338 61343 61866 62705 45429 61867 45420 38389

8344 1991

37894

1300 275 324 07 3054 1360

34, OBC 32

37999 22069

Calvary Home Maintenance & Modifications 1300 660 022 Guardian Safety Pendants 6336 9448 Murray Mallee Aged Care Group Inc - Home Care Packages 8532 2255 Respirico Healthcare - Salisbury 8250 4804 Respirico Joy To Independency - Port Pirie 8633 0500 Respirico ScooterWorld - Holden Hill 8367 8317 Respirico ScooterWorld - Port Augusta 8250 4804 Respirico ScooterWorld - Welland 8245 1111 Respirico ScooterWorld - Whyalla 1800 208 826 See Differently with the Royal Society for the Blind of SA 1300 944 306 Yellow Door Care 8362 3033

38 50 7 144 144 144 144 144 144 110 104

37128 63994 37706 48338 61343 61866 62705 45429 61867 45420 38389

FINANCIAL SERVICES Financial Success SA - Aged Care Specialists Potts Duhring Financial Advisors Senexus

HEALTHCARE EQUIPMENT

LEGAL AND MEDIATION Senexus

MEDICATION MANAGEMENT ECH Support for Home Care Packages Right at Home RightCare

PHONE (08)

Advert Page

DPS Web ID

PATIENT CARE EQUIPMENT

EDUCATION AND TRAINING RDNS Silverchain Virtual Hospital

Products & services

MOBILITY AND EQUIPMENT

Respirico Your independence, our mission.

Respirico Healthcare - Salisbury

8250 4804

144

48338

Respirico Joy To Independency - Port Pirie

8633 0500

144

61343

Respirico ScooterWorld - Holden Hill

8367 8317

144

61866

Respirico ScooterWorld - Port Augusta

8250 4804

144

62705

Respirico ScooterWorld - Welland

8245 1111

144

45429

Respirico ScooterWorld - Whyalla

1800 208 826

144

61867

Yellow Door Care

8362 3033

104

38389

PLACEMENT CONSULTANTS Aged Care Planning Home Care Services

0433 897 083

38920

Aged Care Planning SA

0433 897 083

37083

Senexus

8344 1991

37894

Your Aged Care Companion

8332 8409

38118

8344 1991

37894

Calvary Home Maintenance & Modifications

1300 660 022

37128

Guardian Safety Pendants

REAL ESTATE AND MOVING Senexus

SAFETY AND SECURITY 6336 9448

63994

Murray Mallee Aged Care Group Inc - Home Care Packages 8532 2255

37706

Respirico Healthcare - Salisbury

8250 4804

144

48338

Respirico Joy To Independency - Port Pirie

8633 0500

144

61343

Respirico ScooterWorld - Holden Hill

8367 8317

144

61866

Respirico ScooterWorld - Port Augusta

8250 4804

144

62705

Respirico ScooterWorld - Welland

8245 1111

144

45429

Respirico ScooterWorld - Whyalla

1800 208 826

144

61867

Yellow Door Care

8362 3033

104

38389

Murray Mallee Aged Care Group Inc - Home Care Packages 8532 2255

37706

RDNS Silverchain Health Care Services

1300 364 264

37161

Respirico Healthcare - Salisbury

8250 4804

144

48338

Respirico Joy To Independency - Port Pirie

8633 0500

144

61343

Respirico ScooterWorld - Holden Hill

8367 8317

144

61866

Respirico ScooterWorld - Port Augusta

8250 4804

144

62705

Respirico ScooterWorld - Welland

8245 1111

144

45429

Respirico ScooterWorld - Whyalla

1800 208 826

144

61867

Yellow Door Care

8362 3033

104

38389

8131 2000

37661

SKIN AND WOUND CARE

VISITORS AND VOLUNTEERS Bene Aged Care - Volunteer Program

Sleep Respiratory Mobility

1800 208 826 IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

SOUTH AUSTRALIA & NT Edition 24

Finding providers

145

146

Finding providers

Definition of terms

24-Hour On-Site Supervision – A person(s) who is/are employed to work in an aged care home and will respond to requests for assistance when regular staff are off duty.

Aged Care Assessment Team (ACAT) – Assess and approve older people for Australian Government-subsidised aged care services. Aged Care On-Site – The retirement village has an aged care facility at the same location.

ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers.

Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance. Prior assessment by an Aged Care Assessment Team required. CALD – Services offered to culturally and linguistically diverse older aged people and their carers.

Care Community (CC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through government-funded Home Care Packages or privately funded supports, as a genuine alternative to a nursing home.

Care Plan – Developed by the service providing your care; outlines care needs and instructions on how these needs will be met. Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services.

Centre Based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers. CHSP Funded – An in-home or centre-based care service funded by the Commonwealth Home Support Programme government initiative.

Communal Facilities – Shared facilities for residents such as community hall, swimming pool or bowling green

Consumer-Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All home care packages are delivered on a CDC basis. Daily Accommodation Payment (DAP) – This is a daily payment to a government-funded aged care facility, paid periodically, for example, monthly. This is not a refundable payment.

Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting’, provided to aged/frail clients and their carers. Includes clients with dementia and disability.

SOUTH AUSTRALIA & NT Edition 24

ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. (CBC – meals or light refreshments provided at the centres).

Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication.

Multi Purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services. NESB – Services offered to non-English speaking background older aged people and their carers.

Nursing &/or Palliative Care – Registered or enrolled nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care. Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toileting. (CBC – personal care offered while client is at the centre.)

Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home.

RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation. Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a government-funded aged care facility and refunded, minus agreed deductions, when leaving the facility. Regional Assessment Service (RAS) – In-home assessments of new and existing clients/carers for CHSP services.

Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village. Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in aged care home or purchase on a freehold basis.

Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility. Retirement Living (RL) – The site has retirement living accommodation.

Secure Dementia Unit – Secure specialised ward, wing or unit for people with dementia and/or challenging behaviours. Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates, etc.

Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers.

Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry and personal care. Services may be provided on a fee for service basis.

Donor Funded – The purchase price or entry contribution of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation.

Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs.

Domestic Assistance – Help washing of clothes, dishes, floors, wet areas, ironing, minor meal preparation, vacuuming, changing bed linen, dusting, cleaning living areas.

Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food and services for an additional charge.

Home Maintenance/Gardening – Assistance with replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs and gutter cleaning. May include window cleaning. Independent Living Unit (ILU) – Sometimes referred to as a ‘villa’ or ‘apartment’ and located in a retirement village. LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents. Meals &/or Shopping – Delivery of daily cooked or frozen

Single Bedrooms With Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home.

Social &/or Recreational Support – The client participates in social or recreational activities, either in their home or at a community, day or recreational centre. Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee‑for-service basis without government funding.

Supported Residential Service (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a government-funded facility but without the funding support. Transport – Organising or providing transport services such as bus, taxi, private car, etc. (CBC – transport to and from the centre).

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WHAT YOU NEED TO KNOW

Managing services

Throughout your aged care journey, there may come a time where you need to make changes to the services you are receiving. This may be because you’re going on a holiday or need to go into hospital and don’t need any services to be delivered while you’re away. Perhaps your needs have changed and your current supports no longer suit you. Alternatively, you may like to change providers, either because you’re moving to a different area or because you’re not entirely happy with your current provider. The process of making changes to your current services depends on the type of support you are receiving. However, the first step should be to talk with your current provider. Service providers have an ongoing responsibility to make sure you receive quality care and to respect your rights and preferences. They should monitor the services they provide under your care plan to ensure your needs and goals are being met. If there are significant changes in your care needs they can help you through the process of reviewing your supports. Reviewing your needs and supports may mean that you need to have another aged care assessment. For example, if you were originally assessed as having low-level care needs but your mobility has decreased over time and you would like to access higher-level supports. You can request a reassessment by your local ACAT to determine if you’re eligible for higher-level care. You must be reassessed to move on from CHSP supports and between different levels of Home Care Packages. Depending on the services you’re already receiving you may need to consider other options, such as:

eviewing your care plan to identify alternative support options R and priorities, for example, replacing informal supports with formal supports or considering additional support services, such as support on weekends Purchasing additional private services

tilising residential care, either as short-term respite to complement U your package or as a long-term option If your current provider can’t offer the services or changes you want you can switch to a different provider that can meet your needs. When choosing a new provider:

ake the time to research a new provider to make sure they can meet T your needs ontact My Aged Care to get a new referral code to give to your new C provider and agree on a date to switch your services otify your current provider, in writing, to let them know you will be N terminating your services with them and from what date

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Self-managing your HCP

After making decisions for yourself throughout your adult life, it makes sense that you would want to maintain that control by self‑managing your Home Care Package (HCP). You may decide to organise and manage the coordination of your own supports in your package rather than utilise a case manager who would commonly deal with your package on your behalf and direct the care and support you receive. As a consumer, you have every right to exercise that freedom to self‑manage your package. Some people who self-manage their own package find they have more choice and control over their HCP than before. Additionally, people who self-manage their care can cut down on the administration costs and case management fees that they would normally have to pay. This means more of your package funding can go towards the care and services you require. When you self-manage your HCP, you get to choose an approved provider, pick and manage your support workers, decide when you want to receive these services and negotiate how much you pay for the provided services.

Working in partnership

Choosing to self-manage your own package doesn’t mean you are doing this all by yourself either. The provider you choose will assist you in receiving the correct care and services. Your provider has an obligation to provide you with all the information you need to successfully self-manage your HCP and support you through the self-managing process. You will work in partnership with your provider to decide how involved you want to be when it comes to managing your care. This means you can set boundaries and expectations with your provider on what they should be covering and what tasks you will be organising. When considering self-management of your package, you need to consider whether you have the time and energy to undertake this role. For instance, if you have been diagnosed with dementia, it may not be the best option for you. However, you can ask your partner or loved one to self-manage your package on your behalf. It is important to keep in mind that some providers may have policies around self-management, so you should definitely shop around and enquire with providers about how they support clients who wish to self‑manage their package.

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Self-managing your Home Care Package

Be mindful that your current provider may charge an exit fee to cover any administrative costs. Exit fees may vary between providers and the amount should be clearly indicated in your care agreement.

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Connect with independent support workers that fit your flow. Mable is an online platform where you can connect with approved independent support workers that meet your needs. On Mable, you can connect with support workers, book your support sessions and easily manage your support.

Find aged care support on mable.com.au

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Resident agreement

The resident agreement is a legal agreement between you and your aged care home. You will be provided with a resident agreement to sign, which may cover the services and fees you receive, along with your rights, as a resident of the aged care home you move into. Your resident agreement should include the following: the policies and practices used to set your fees and charges; the level of daily fee you’ll be asked to pay; any extra services you’ve agreed to receive and their costs;

our rights and responsibilities as a resident in your new aged care y home; your aged care home’s responsibilities to you as a resident; ow the aged care home will deal with any complaints you, your h carer, friends or family may make; and ny other matters agreed between you and the aged care home’s a manager, within the requirements of the Aged Care Act 1997.

Signing the agreement

If you choose to enter into a resident agreement, you don’t have to sign it at the time it is offered. You may want to take time to ask your friends, family, carer, financial advisor or legal practitioner for help to go through the agreement, although you don’t have to. While there is no time limit for signing the resident agreement, it is in your best interest to finalise the resident agreement as soon as you can, as it covers your rights and responsibilities. Since the resident agreement is a legally binding document, it’s important you understand everything in the document before you sign it. If you have any questions, you should ask your new aged care home. It’s their responsibility to make sure the agreement offered to you is clear. You can also ask your family, friends, carer or a legal practitioner to help you understand the terms of your agreement. If you understand your agreement and want to sign it, but are physically unable to, you can ask someone with the legal authority to sign on your behalf, such as someone who holds your power of attorney.

Can I withdraw from the resident agreement?

Should you change your mind, you can withdraw from the resident agreement within 14 days of signing by notifying your aged care home of your decision in writing. You will still need to pay your care fees and charges for care you’ve received during the 14 days. Changes can only be made to the agreement if both you and your aged care home agree. www.A g e d C a re Gu ide. c o m . a u

Resident agreement

ny circumstances where you might be asked to leave and how the a aged care home will help you find somewhere more appropriate;

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24-hour care in your own home Supported living communities combine the best advantages of retirement villages and nursing homes, to provide a new and welcome choice for seniors. In a supported living community, you buy and have a leasehold title to your own home, as in many retirement villages. However, unlike a retirement village, you’ll have access to various levels of personal care and nursing care, but this is provided in the privacy of your own home – a choice not available in nursing homes.

Care communities

Run by approved providers, you can access government funding for home care services offered in the comfort of your own self-contained home in the village or purchase private home care services through the provider.

No asset-testing or ACAT assessments

Acquiring one of these homes, which is not Government funded, is surprisingly easy. There is no need for asset testing or income testing, and also no need for an assessment by the Aged Care Assessment Team (ACAT) that nursing homes require. If you already receive home support benefits before moving to a supported living community you can stay with your current provider.

Staff at supported living communities

Carers are always available to help out with daily housekeeping chores such as cleaning, vacuuming, clothes washing and ironing. Registered nurses can prepare suitable care plans individually tailored to your health care requirements, including regular health checks, medication management, wound and skin care, palliative in-home care, illness prevention, pharmaceutical support and medication reminders.

Maintain your social life

While some residential aged care homes don’t cater for couples, supported living communities can offer the capacity for couples to stay together in their own home, even if they require different levels of care. The community centres offer many comfortable facilities, including lounge areas, libraries, television, games/activities rooms and tea and coffee facilities.

Choosing a supported living community

There are various factors which may determine your transition to a particular supported living community. It’s important to remember that the facility you will be happiest at will not necessarily be the most expensive. The right community for you is the community where you feel ‘most at home’. www.A g e d C a re Gu ide. c o m . a u

Supported living

Some supported living communities promote themselves as ‘care communities’. These are unique villages with the look and feel of a retirement village and the care of a nursing home.

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Extra services Some aged care homes provide ‘extra services’, such as a higher standard of accommodation, increased entertainment option, and more diverse food choices. Some homes may have approval from the Australian Government to offer additional ‘hotel-like’ services at an additional cost to the resident. ‘Extra service’ only refers to the standard of accommodation, meals, food and entertainment, not to the level of care which is legislated to be of a high standard across all aged care homes. Services delivered and cost may vary between providers and they should be outlined in your resident agreement. In some cases, the whole of the home is ‘extra service’, while in others, a distinct part of that home, such as a separate building, wing or unit, is dedicated to extra services.

Extra services

Some of the extra services you might be offered include: A bigger room

Internet

Daily newspaper

Satellite-TV

Phone

Choice of meals

Selection of beverages, including wines, beer and spirits Special therapies, such as massage or aromatherapy Leisure/entertainment facilities

Fees

Extra service fees are set by the provider and approved by the Australian Government. This is an additional charge on top of the basic daily care fee, accommodation payment and any means-tested fee. Some providers may offer rooms with a non-optional extra service package. You can only take up the room if you agree to and pay for the extra services offered. Other providers may offer extra services as an optional package that you can choose or cancel at any time. In this case, switching from general residency to extra service residence within the same home does not change the accommodation payment you have already agreed to when entering the home and the provider can’t charge a new or additional accommodation payment.

Additional services

All people in aged care homes have the option to purchase additional services, such as entertainment or lifestyle choices, for an extra fee. Providers can not charge additional service fees for anything that is part of the normal operation of the nursing home and you have to agree to these charges before they are being delivered. Aged care homes that offer extra services are listed in the residential table starting on page 126. w w w.A gedCareGuide. c o m.au

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For many older Australians, leaving their home to move into residential care is a lifestyle change that can lead to an emotionally challenging experience. This transition can become more challenging for older people from culturally and linguistically diverse (CALD) backgrounds requiring access to residential and community aged care services that are sensitive to meeting their specific cultural, spiritual, dietary and linguistic needs. With an increasing ageing and migration population, it is essential that Australian aged care services and communities have the capacity to respond to the unique needs of people from CALD backgrounds. Meeting the needs of the nation’s older people from CALD backgrounds has been a growing focus of the Australian Government. Providing suitable cultural care has been associated with huge health and wellbeing benefits for this growing group of older Australians, which has led to the Government’s introduction of a number of initiatives.

Cluster facilities

Cultural services

Meeting the needs of all cultures

Facilities with clusters for CALD older people generally consist of three or more residents from a similar background and staff who speak their language.

Polish Community and Home Care

Federacja Organizacji Polskich w Poludniowej Australii

The Polish Federation in association with generous support of the Commonwealth Home Support Program and Home Care Packages, can assist you or an elder relative stay in the home, by providing: • European Styled Meals • Polish Social Support Group • Polish Social Support Individual • Access to Polish Seniors Clubs • Flexible Respite • Transport Services operated by Polish speaking Volunteers

Prosimy o Kontakt We look forward to hearing from you www.A g e d C a re Gu ide. c o m . a u

Call

(08) 8232 1464

W ramach Federacji oferujemy programy przygotowane z myślą o osobach polskiego pochodzenia: • Polskie posiłki i obiady • Programy Groupowe dla Seniorów • Indywidualna Pomoc dla Seniorów • Dostęp do Klubów Seniorów • Usługi transportowe • Program opieki wspomagający opiekunów

reception@polishfederation.org.au polishfederation.org.au

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Cluster facilities also make an extra effort to focus on meeting the cultural, spiritual, dietary and social needs of CALD residents. The aim of clustering is to:

nhance the quality of care provided to residents from CALD E backgrounds in residential aged care facilities

romote and facilitate access to residential aged care facilities for P people from CALD backgrounds nable residents to observe religious, spiritual, cultural and E personally significant events Improve communication between staff and residents

aintain dietary customs according to the CALD backgrounds of M residents’ religious and cultural preferences

Cultural ??? services

rovide social and activity programs that appropriately cater for the P needs and interests of CALD residents There are also culturally specific aged care facilities that have formally entered into a contract with the Australian Government to, wherever possible, meet the needs of a specific cultural group.

Partners in Culturally Appropriate Care

Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities. The PICAC initiative has resulted in:

ore aged care service providers delivering culturally appropriate M care to older CALD people etter access for older CALD people to culturally appropriate B residential and community care services

lder CALD people having a greater capacity to make informed O decisions about residential and community-based aged care To find out more about PICAC across SA & NT, contact SA PICAC member, Multicultural Aged Care, by calling 08 8241 9900 or NT PICAC member, COTA, by calling 08 8941 1004.

Breaking language barriers

Healthcare professionals in General Practice treat patients from a diverse range of cultural and linguistic backgrounds. Many Australians speak a primary language other than English and patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans. They may also have a decreased understanding of their diagnosis, and overall, less satisfaction with their care. Access to high quality medical interpreter services may improve the quality of care for these patients. The Translating and Interpreting Service (TIS National) is an interpreting service provided by the government. The service covers over 100 languages and is available 24/7 on 13 14 50. See pages 127–129, 141–142 for a list of care homes and Home Care Package providers in SA & NT who can meet the needs of people from a range of cultures.

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Special needs groups

There are a number of groups of people that the government recognises as ‘special needs’ groups when it comes to aged care services. Aged care providers are required to consider the needs of these groups in the provision of care:

are leavers – A care leaver is a person who, as a child or youth, C spent time in institutional care or other types of out of home care like orphanages, children’s homes or foster care. Due to this aged care has been flagged as an area that can cause distress and anxiety.

ulturally and linguistically diverse people (CALD) – Aged care C services that cater specifically for people who are culturally and linguistically diverse might have staff that speak a foreign language, have specific cultural activities or meet spiritual needs.

The ‘National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds’ helps providers deliver quality care and aims to make culturally appropriate aged care more accessible. See pages 127–129, 141–142 for a list of culturally appropriate homes and services.

isability – If you have a disability, are over 65 years of age and D currently receive support through the National Disability Insurance Scheme (NDIS), visit ndis.gov.au or phone 1800 800 110 to find out what services are available to you.

inancially disadvantaged – If you have genuine difficulty paying F aged care fees and charges, financial hardship provisions may apply. These allow for your fees and charges to be reduced or waived. omeless – If you are currently homeless, homeless/at risk of H becoming homeless, there are government-funded services that can help solve your housing problems or assist with financial or legal issues.

GBTIQ – Through the ‘National LGBTI Ageing and Aged Care L Strategy’, the government aims to ensure lesbian, gay, bisexual, transgender, intersex and questioning (LGBTIQ) people have access to the same options in aged care that are available to all Australians.

ural & regional clients – Services offered in rural and regional areas R will depend on the needs of the whole community and sometimes aged care, health and community services are combined to meet local health needs.

eterans – Veterans have a ‘special needs’ status to support complex V medical requirements, including high levels of emotional and cultural support in old age as a result of a veterans’ wartime experience. Contact the Department of Veterans’ Affairs on 1800 838 372 or visit www.dva.gov.au for information about support for veterans.

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Special needs ??? groups

boriginal and Torres Strait Islander (ATSI) – The care needs of older A ATSI people can be quite specific and there is a cultural element that needs to be considered in the delivery of care. See pages 127–129, 141–142 for an overview of service providers that have indicated to cater for ATSI clients.

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Community Visitor Scheme

Older Australians experience high rates of loneliness and social isolation, but there are different initiatives to improve social connection and encourage interaction in the community.

This initiative, from the Department of Health, uses volunteer visitors to meet with people on a regular basis to provide friendship and social inclusion. As Australia’s population ages and people are living longer, the CVS is becoming incredibly important for social interaction and life changing engagement. The CVS improves quality of life to all involved with the program and has been proven to combat loneliness and isolation occurring in residential aged care or at home. Older people who would benefit from the CVS include people who have little contact with family or friends, are isolated from their own culture or heritage, have issues with their mobility that prevent them from participating in social activities or other personal issues that might make it difficult to engage socially.

What service is provided?

Under the CVS, a volunteer will visit at least once a week for an hour. The CVS tries to connect like-minded individuals and recipients with similar hobbies, interests and likes to facilitate a good friendship. There are a number of different types of volunteer visits under the CVS:

residential volunteer visits a participant for a one-on-one visit at A a residential aged care facility.

roup residential volunteers visit a small group of residents at a G residential aged care facility who have similar interests, like gardening or knitting. home care volunteer visits a CVS recipient with an approved Home A Care Package at their home once a week for one-on-one interaction. Volunteers are not visiting to monitor your standards of care from your aged care service provider, be involved in any of your financial affairs, access your personal or care record information, provide any form of nursing or personal care or follow up a complaint about your care. Think of your volunteer visitor as a dear friend that has come over for a cup of coffee and a chat. To be eligible for the CVS, you have to be an older Australian who is at risk of/experiences loneliness, isolation or cultural loneliness. However, you have to be receiving government-subsidised residential aged care or a Home Care Package to be eligible for visits. For further information about the program in SA, contact the CVS on 1800 606 302 or visit communityvisitorscheme.sa.gov.au/contact. www.A g e d C a re Gu ide. c o m . a u

Community Visitor Scheme

The Community Visitor Scheme (CVS) is a program that targets loneliness and isolation in older Australians.

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Supporting the rights of older people Most of the time, aged care services work well and the people who use them are happy with the service they receive. However, sometimes a problem may arise and you may need help to speak up and have the problem resolved. Many people feel uncomfortable raising a complaint or concern, but it is important to address your concerns early and not leave it to escalate. This can be particularly difficult if your complaint is about the care or services that you are dependent upon for meeting your most basic needs. Nevertheless, we live in a society where each and every one of us, regardless of our age, has rights as citizens and individuals.

Advocacy

If you feel unsure or unable to address your concerns with the service provider, you can ask an advocacy service to help you. An aged care advocate can assist you to exercise choice and control over your care services and work with you and your family on the best way to address your concerns with a provider. Their services are usually free and they can give you information, advice and support for you to express your concerns or even speak on your behalf. They will aim to achieve the best possible outcome for you. An advocate can:

Help you understand your rights and responsibilities Listen to your concerns and discuss your options

Support you and give you confidence in addressing a concern

Raise a concern with the service provider or speak on your behalf Advice is generally provided on consumer rights, human rights, aged care rights and responsibilities, financial exploitation, substitute decisionmaking, elder abuse prevention and responding to harm. Advocates can assist with negotiating changes to your care plan, ensuring the needs of people from culturally diverse backgrounds are met. They also deliver specialist community education, such as self-advocacy and how to meet the needs of people with dementia or special needs. There are free and independent advocacy services in every state and territory that provide telephone advice, community education and other assistance for older people. The Older Persons Advocacy Network (OPAN) is a national network of nine state and territory organisations that have been successfully delivering advocacy, information and education services to older people in metropolitan, regional, rural and remote Australia for over 25 years. The Australian Government funds OPAN to deliver the National Aged Care Advocacy Program across the country. Call 1800 700 600 to speak with an aged care advocate in Australia or visit at opan.com.au . w w w.A gedCareGuide. c o m.au

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Elder abuse

There are heartbreaking stories of older people being mistreated by the people they trust and who are closest to them.

Advocacy

Like the case of the 85-year-old gentleman who appointed a distant relative as his power of attorney. He was neglected, unable to return to his own home, and large amounts of money were taken out of his bank account without his permission. Another tragic story involved a woman who became depressed and fearful, because her addict son abused her verbally and psychologically, stole from her and left her isolated. Elder abuse is defined as ‘any act which causes harm to an older person and is carried out by someone they know and trust, such as a family member or friend’. The abuse may be physical, social, financial, psychological, sexual or negligent. A report from the World Health Organisation (WHO) suggests that the number of people experiencing elder abuse could be as high as one in ten. As our population ages, the number of people affected by elder abuse is also expected to rise. If you need information or advice about elder abuse, contact the national ELDERHelp line on 1800 353 374.

Supporting the rights of older people Aged Rights Advocacy Service (ARAS) supports older people (and/or their legal representatives) who are:  Living in residential aged care or a retirement village  Receiving or seeking to receive Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) services  At risk of, or experiencing, abuse from family or friends.

Advocacy

•

Information

•

Education

•

Support

Locations: 175 Fullarton Road, Dulwich SA 5065 2/1 First Street, Nuriootpa SA 5355. By appointment only 9/46-52 Ocean Street, Victor Harbor SA 5211 (access from Coral Street). By appointment only 21 Denny Street, Berri SA 5343. By appointment only

Tel (08) 8232 5377 or toll-free 1800 700 600 aras@agedrights.asn.au www.sa.agedrights.asn.au ARAS is funded by the Australian Government

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Carer support There are over 2.65 million unpaid carers across Australia. The caring role is a valuable and rewarding job but also a tough one, often balancing work, family and friends, while making sure your loved one is well looked after. With more older Australians looking to stay at home longer, more family and friends of older people are finding themselves in a carer role than ever before. There are some great support options available to assist you with practical or emotional support and you may be eligible for financial support from the Australian Government.

Carer support

Support groups and counselling services

Community-run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups may be organised around caring for someone with a particular need (such as Parkinson’s or dementia). Support groups are an opportunity for you to connect with other carers who are or have experienced situations similar to yours, sharing anecdotes and advice. Carer support groups are completely confidential and can also help you to: Discover new information Get along to education or training workshops Participate and get involved in activities Head along to relaxing outings

Support lines

There are also a number of support lines and websites to assist carers, just like you, in looking after older people. Some helpful support services include: arer Gateway – 1800 422 737 – helps you find local support services; C gives advice on a range of topics, such as health and wellbeing, financial and legal consideration; can connect you with other carers ational Dementia Helpline – 1800 100 500 – provides information N and support about dementia; can connect you to support services in your area, as well as provide emotional support to help manage the impact of dementia arers Australia – 02 6122 9900 – runs support programs, including C short-term counselling for carers with qualified counsellors elationships Australia – 1300 364 277 – offers a range of services, R such as counselling and mediation, by phone, online and face-to-face Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling To find out more about financial support for carers, contact Services Australia online on servicesaustralia.gov.au or call 13 27 17. w w w.A gedCareGuide. c o m.au

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Memory change – is it dementia? Are you concerned about the memory, thinking or behaviour of yourself or someone you know?

Changes like these can have a number of possible causes, including stress, depression, pain, chronic illness or medications. See your doctor if you or someone close to you experience these kinds of difficulties. Receiving a diagnosis is important because the underlying cause may be treatable. However, major changes in memory are not normal at any age and should be taken seriously.

‘Dementia’ is a general term to describe problems that involve progressive changes in memory, thinking, behaviour and the ability to perform regular daily activities. There are more than 100 different types of dementia. The most common types are: Alzheimer’s disease – attacks the brain resulting in impaired memory, thinking and behaviour

Vascular dementia – caused by poor blood flow to the brain, depriving brain cells of nutrients and oxygen needed to function normally

Parkinsonian dementia – a chronic, progressive neurological

condition, which, in later stages, can affect cognitive functioning

Frontotemporal dementia – a disorder causing damage to brain cells in the frontal and temporal lobes, leading to impaired social skills and emotional apathy. Behaviour and personality changes often occur before memory loss and speech problems

The early signs of dementia may include short-term memory loss, temporal confusion, mood swings and changes in executive functioning, such as difficulty with skill-based tasks. Dementia can happen to anybody, but is much more common after the age of 65. Dementia is not a normal part of ageing.

Dementia and aged care

For people with dementia, their memory loss affects their adjustment to new places and people. The move to residential care should be considered before a crisis forces a more urgent response. Good care depends on how well the care facility responds to the residents’ individual needs, including their physical, social and mental wellbeing.

Where can I get help?

Support is vital for the person with dementia, as well as family members. Although the effects of dementia can’t yet be stopped or reversed, an early diagnosis gives families a chance to access services and plan for the future. www.A g e d C a re Gu ide. c o m . a u

Dementia support

What is dementia?

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There are a number of organisations that offer support, information, education and counselling to people affected by dementia. The National Dementia Helpline offers advice and counselling on 1800 100 500 or dementia.org.au. This page also includes information about how the Dementia Behaviour Management Advisory Service (DBMAS) can help.

Changed behaviours

Behavioural change can occur for people with dementia, with many people experiencing changes to mood, thought, language, daily function or movement. The individual’s response to a particular circumstance or situation may alter or reduce as the dementia progresses.

Dementia support

Changed behaviour as a response to a person’s dementia may reduce quality of life for the person living with dementia and can contribute to carer or care worker stress. It is important to take steps to support the person living with dementia and the people that provide care to them. The Dementia Behaviour Management Advisory Service (DBMAS) can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. Changed behaviours may include: Anxiety

Eating difficulties

Hallucinations

Repetitive questioning

Depressed mood Restlessness Aggression

Sleep disturbance

Inappropriate toileting

Repeated calling out Wandering Hoarding

Resistive to care

Unwanted sexualised behaviour

Specialised support

The Dementia Behaviour Management Advisory Services (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family, health and aged care professionals to better understand and respond to individual changes in behaviour and emotions. The service can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. It offers specialised support, assessment, intervention and advice to assist carers and care workers of people with dementia. DBMAS has a multi-disciplinary team of experienced health care professionals, such as registered nurses, social workers, clinical psychologists, geriatricians, speech pathologists and dietitians. DBMAS is committed to providing culturally sensitive and effective communication. If you require an interpreter service, you can call the Translating and Interpreting Service on 13 14 50 and ask them to contact the DBMAS service. For more information, contact DBMAS on 1800 699 799 or visit dementia.com.au .

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SOUTH AUSTRALIA & NT Edition 24

Managing services

165

Whether you live in your own home or in a residential aged care home, when the end of life approaches, you may require additional support. The primary goal of palliative care is to provide supportive care and improve the patient’s quality of life by addressing any painful or distressing symptoms. Palliative care is divided into three subgroups:

1. P rimary care – For people who only require services from their primary health care professional(s).

2. I ntermediate care – Advice is provided by specialist palliative care services, but care is still given by health care professional(s).

3. C omplex care – For people who require care from specialist practitioners. Patients are commonly referred to specialist palliative care services where they will receive the required care.

There are a number of different services that can offer extra support both at home or in a nursing home setting.

Services to help at home

End-of-life care

Services that may help you to stay in the comfort of your own home can include:

A qualified nurse to dress a wound or provide continence advice Household jobs like cleaning, clothes washing and ironing

Located at Happy Valley, Bethsalem Care has an enviable reputation throughout Adelaide for high quality, individually focussed care. We are fully accredited with accommodation for 90 residents in spacious single rooms all with their own ensuite. Each of the four resident areas have a dining room and comfortable adjacent lounge area opening out into the enclosed courtyards and beautiful gardens. There is a secure and well staffed dementia specific area, adjoining rooms for couples (when available) and an abundance of natural light.

A centrally located café provides the focus for social interaction between staff, residents and families and provides a relaxing location to enjoy a coffee or meal with your loved one in a vibrant and welcoming atmosphere. Bethsalem means ‘A House of Peace’ and this is evident from the moment you walk from the award winning gardens into the welcoming foyer and throughout the home where our caring staff are committed to providing the highest quality personalised care in a secure and homely environment. As a place ‘where life matters’, Bethsalem Care takes the time to identify the individual choices of each resident and provides care specifically tailored to meet your needs. This gives families and friends confidence and peace of mind that their loved ones are being cared for

www.A g e d C a re Gu ide. c o m . a u

with compassion whilst encouraging residents to take part in independent and meaningful social activity. Contact us to arrange a tour of our highly regarded, secure and affordable facility.

Bethsalem Care 10 Education Road Happy Valley SA 5159 Phone: (08) 8321 0300 E: admissions@bethsalemcare.com.au www.bethsalemcare.com.au

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Managing services

SOUTH AUSTRALIA & NT Edition 24

elp with bathing or showering, dressing, hair care and going to H the toilet

eals and other food services – assistance with preparing and eating M meals or help for those with special diets Helping to travel to shopping centres or appointments

Palliative care in a nursing home

End-of-life care

For palliative care in a residential aged care setting, the government has developed a series of guidelines that offer support and guidance to residential aged care facilities in providing palliative care. The ‘Guidelines for a Palliative Approach in Residential Aged Care’ outline three forms of palliative care in residential aged care, which include: palliative approach – aims to improve the quality of life for A residents with a life-limiting illness. This can be done by reducing their suffering through early identification, assessment and treatment of pain; handling their physical, cultural, psychological, social and spiritual needs. pecialised palliative service provision – involves referral to a S specialised palliative team or health care practitioner.

nd-of-life (terminal) care – appropriate when the resident is in E the final days or weeks of life and care decisions may need to be reviewed more frequently.

Family and friends

Providing end-of-life care can be particularly intense for family and friend carers. While managing their own grief and the grief of others, carers will be providing high-level physical and emotional support that a patient needs at the end of life. Palliative care not only supports patients, but also their friends and families. For more information about palliative care services, talk to your GP or contact your community health centre.

Aged Care Guide

Organisation & business reference index Listed alphabetically This section only includes organisations and businesses who have chosen to promote with Aged Care Guide PHONE (08)

WEBSITE (www.)

Resi

ORGANISATION

den In-H tial Age om dC Hom e Care S are / SR e S eC rvi Cent are Pack ces re B ages Day ased Ca The re Prod rapy Ce n ucts and tre Serv ices

SOUTH AUSTRALIA & NT Edition 24

ACH Group

1300 224 477

csc@ach.org.au

achgroup.org.au

Aged Care Planning

0433 897 083

consulting@agedcareplanning.com.au

agedcareplanning.com.au

Aged Rights Advocacy Service

1800 700 600

aras@agedrights.asn.au

sa.agedrights.asn.au

Allity

02 9431 1000

agedcare@allity.com.au

allity.com.au

Alwyndor Aged Care

8177 3200

customercare@alwyndor.org.au

alwyndor.org.au

AnglicareSA

1800 317 009

agedcare@anglicaresa.com.au

anglicaresa.com.au/older-people

99999 93 9 9 161 9 56 9 29 99 9, 12-13, 36, 999 9 37, 53

SRF Supported Residential Facility

Advert Page 59, 117

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Organisation & business reference index Listed alphabetically This section only includes organisations and businesses who have chosen to promote with Aged Care Guide ORGANISATION

PHONE (08)

Auscare Retirement

8132 0232

care@auscare.com

Barossa Village

8562 0300

csreception@barossavillage.org

Barunga Village

8635 0500

headoffice@barungavillage.com.au

Bene Aged Care

8131 2000

info@bene.org.au

Bethsalem Care

8321 0300

admin@bethsalemcare.com.au

Bupa Aged Care

1800 718 357

agedcare@bupa.com.au

Calvary Community Care

1800 527 272

ccc@calvarycare.org.au

Dementia Support Australia

1800 699 799

dsa@dementia.com.au

ECH

8407 5115

retirement@ech.asn.au

Federation of Polish Organisations in SA

1300 792 060

reception@polishfederation.org.au

Financial Success SA

8223 6880

denise@financialsuccesssa.com.au

Garden Helpers

0413 567 701

justin@gardenhelpers.com.au

Guardian Safety Pendants

6336 9448

info@guardiansp.com.au

Helping Hand Aged Care

1300 653 600

info@helpinghand.org.au

Just Better Care Australia

1300 587 823

info@justbettercare.com

Kalyra

8278 0300

info@kalyra.org.au

KompleteCare Community and Home Care Services 8265 5696

enquiriessa@kompletecare.com.au

WEBSITE (www.)

999 barungavillage.com.au 999 bene.org.au 999999 bethsalemcare.com.au 9 bupaagedcare.com.au 9 calvarycare.org.au 999 9 dementia.com.au 9 ech.asn.au 99999 polishfederation.org.au 999 agedcarefinancialspecialist.com.au 9 gardenhelpers.com.au 9 guardiansp.com.au 9 helpinghand.org.au 999 justbettercare.com 9 kalyra.org.au 999 kompletecare.com.au 99 tlhome.com.au 9 99 mable.com.au 9 murraymalleeagedcareservices.com.au 9 9 oakwoodagedcare.com.au 9 barossavillage.org/

8563 7777

info@tlhome.com.au

Mable

1300 736 573

info@mable.com.au

Murray Mallee Aged Care Group

8532 2255

reception@murraymallee.org.au

Oakwood Aged Care

8260 6888

admin@oakwoodagedcare.com.au

Oasis Garden Village

8522 4145

office@oasisgardenvillage.net.au

oasisgardenvillage.com.au

Opal HealthCare

1300 842 924

communications@opalhealthcare.com.au

opalhealthcare.com.au

Para Hills Residential Care

8282 5400

enquiries@phrc.com.au

phrc.com.au

Potts Duhring Financial Advisors

1300 684 402

info@pdfadvisors.com.au

Respirico Healthcare

8250 4804

breathing@respirico.com.au

Resthaven

8373 0211

pr@resthaven.asn.au

Right at Home Australia

1300 363 802

info@rightathome.com.au

See Differently with the Royal Society for the Blind 1300 944 306

contact@SeeDifferently.org.au

Senexus

8344 1991

help@senexus.com.au

Silverchain

1300 650 803

careteam@silverchain.org.au

Southern Cross Care (SA, NT & VIC)

1800 852 772 connecting.services@southerncrosscare.com.au

St Louis Aged Care

8272 3344

info@stlouisagedcare.com.au

The Rosha Group

8449 6858

admin@ashman.com.au

The Salvation Army Aged Care

1300 111 227

acp.enquiries@aue.salvationarmy.org

Trilogy Care

1300 459 190

info@trilogycare.com.au

Uniting Communities

1800 615 677

enquiries@unitingcommunities.org

UnitingSA

8440 2200

unitingsa@unitingsa.com.au

Yellow Door Care

8362 3033

care@yellowdoorcare.com

Your Aged Care Companion

8332 8409

info@youragedcarecompanion.com.au

SRF Supported Residential Facility

www.A g e d C a re Gu ide. c o m . a u

Advert Page 67

auscareretirement.com.au

Lutheran Homes Barossa

18 26 22 165 52 38 IBC 34, OBC 155 77 118 50 28 31 65 27 39 40, 150 7 51, 54 55

9 9

9 respirico.com.au 9 resthaven.asn.au 999999 rightathome.com.au 99 9 SeeDifferently.org.au 9 9 senexus.com.au 9 silverchain.org.au 99 9 southerncrosscare.com.au 99999 stlouisagedcare.com.au 999 ashman.com.au 9 agedcare.salvos.org.au 9 9 trilogycare.com.au 9 unitingcommunities.org/agedcare 9 9 9 9 9 unitingsa.com.au 999 9 yellowdoorcare.com.au 99 9 youragedcarecompanion.com.au 9 pottsduhring.com.au

167

Resi de n In-H tial Age om dC Hom e Care S are / SR e S eC r vi Cent are Pack ces re B age Day ased Ca s The r e Prod rapy Ce ntre ucts and S er v ices

Aged Care Guide

SO SO UU TH T HA A UU S TS RT A RA L ILAI A& &NN T TE dE idt i toi no n2 2 44

IFC-1 58 79 144 64, 69 32 110 91 33 15, 19 24 63 66 109 7 57 104 94

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168

Aged Care Guide

Index

Abbreviations............................................................................................................. 102 Aboriginal and Torres Strait Islander (ATSI).............................................. 158 Advocacy...................................................................................................................... 160 Aged Care Assessment Team (ACAT)................................................................14 Appeal..........................................................................................................................84 Assessment...............................................................................................................11 Referrals......................................................................................................................86 Regions..................................................................................................................... 103 Aged care checklist....................................................................................................71 Aged care explained....................................................................................................6 Aged care homes................................................................................................10, 51 Accommodation payments..............................................................................74 Accreditation and certification......................................................................55 Basic daily fee..........................................................................................................33 Charter of rights.....................................................................................................57 Complaints.................................................................................................................58 Costs..............................................................................................................................33 Cultural services.................................................................................................. 167 Directory listings....................................................................................................95 Extra services........................................................................................................ 154 Homes and their services..................................................................................53 How much will I pay?..........................................................................................75 Payment options....................................................................................................76 Quality standards...................................................................................................55 RAD & DAP.................................................................................................................76 Where do I start?....................................................................................................51 Applying to a home...................................................................................................58 Waiting lists..............................................................................................................60 Vacancy.......................................................................................................................60 Assessments..................................................................................................................82 Assistive technology options...............................................................................48 Mobility aids.............................................................................................................49 Technology................................................................................................................48 Care leavers................................................................................................................. 158 Carer support............................................................................................................. 162 Counselling services.......................................................................................... 162 Support groups and lines............................................................................... 162 Centre-based care services................................................. 129-130, 142-143 Directory listings................................................................. 113-126, 136-137 Commonwealth Home Support Programme (CHSP).............................20 Am I eligible?...........................................................................................................21 Directory listings....................................................................98-102, 132-134 Types of services provided................................................................................20 Urgent needs............................................................................................................19 What is CHSP?..........................................................................................................22 Who is CHSP for?....................................................................................................21 Who pays for CHSP services?...........................................................................22 Consumer directed care..........................................................................................19 Continence......................................................................................................................65 Costs for residential...................................................................................................74 Accommodation payments..............................................................................75 Basic daily fees........................................................................................................33 How much will I pay?..........................................................................................33

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SOUTH AUSTRALIA & NT Edition 24

Cultural services....................................................................................................... 157 Directory listings................................................................. 127-129, 141-142 Partners in culturally appropriate Care.................................................. 157 Culturally and linguistically diverse (CALD) people............................. 155 Directory listings................................................................. 127-129, 141-142 Daily accommodation payment (DAP)...........................................................76 Daily living in a nursing home............................................................................68 Day therapy centres...................................................................................................45 Directory listings...................................................................................... 131, 143 Deciding on a home..................................................................................................61 Definition of often used terms......................................................................... 146 Dementia...................................................................................................................... 163 Changed behaviours......................................................................................... 164 Specialised support........................................................................................... 164 Directory index.............................................................................................................95 Aged care home listings........................................................... 113-126, 140 Centre-based care listings............................................. 129-130, 142-143 Culturally appropriate homes and services......... 127-129, 141-142 Day therapy centres listings.............................................................. 131-143 Extra services listings....................................................................................... 126 Home Care Packages listings............................................................. 106, 136 In-home care provider listings............................................................97, 132 Local government area (LGA) reference index......................................95 Organisation and business index.................................................... 166-167 Products and services listings........................................................... 143-144 Suburb reference index......................................................................................96 Town reference index..........................................................................................96 Disability....................................................................................................................... 158 End of life.......................................................................................................... 165-166 Palliative care in a nursing home................................................... 165-166 Residents with dementia.................................................................... 163-164 Services to help at home..................................................................... 165-166 Estate planning.................................................................................................... 78-79 Enduring power of attorney and guardianship............................ 78-79 Extra services............................................................................................................. 154 Directory listings................................................................................................. 126 Financial advice................................................................................................... 77-79 Financial counselling................................................................................... 77-79 How an expert can help.....................................................................................79 Paying for your care..............................................................................................74 Financially disadvantaged................................................................................. 159 Flexible restorative care..........................................................................................44 Home care flow chart....................................................................................... 16-17 Home Care Packages (HCP)...................................................................................23 Approved providers..............................................................................................29 Are you eligible?.....................................................................................................27 Cost................................................................................................................................74 Directory listings...................................................................................... 106, 136 Exit fees.......................................................................................................................35 Home care agreement........................................................................................30 How much you will pay......................................................................................33 Priority.........................................................................................................................29 Quality and complaints......................................................................................36

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Home Care Packages (HCP) continued Services not provided..........................................................................................27 Services provided...................................................................................................26 Types of packages..................................................................................................23 Homeless...................................................................................................................... 159 How to use the Aged Care Guide..........................................................................6 In-home support........................................................................................................18 Directory listings....................................................................97-102, 132-134 LGBTIQ............................................................................................................................ 158 Moving into a home..................................................................................................63 What you can bring..............................................................................................63 Making the transition.........................................................................................67 My Aged Care................................................................................................................11 Referral code............................................................................................................11 Placement consultants............................................................................................88 Case management................................................................................................92 Choosing a placement consultant................................................................87 How a placement consultant can help......................................................87 Negotiate and advocate for you................................................................. 160 Resolving family disputes.................................................................................90 Private home care......................................................................................................40 RAD and DAP explained..........................................................................................76 Refundable accommodation deposit (RAD)................................................76 Regional Assessment Service (RAS).................................................................14 Assessment...............................................................................................................82 Referrals......................................................................................................................11 Regaining your independence............................................................................43 Resident agreement.............................................................................................. 151 Residential care flow chart...................................................................................17 Respite..............................................................................................................................42 At home.......................................................................................................................18 Centre-based respite care.................................................................................45 Cost........................................................................................................................ 74-76 Eligibility.....................................................................................................................11 Residential respite................................................................................................42 Restorative care...........................................................................................................44 Departure/exit fee.................................................................................................35 Deposit or entry contribution.........................................................................76 Fees and charges....................................................................................................76 Short-term restorative care..................................................................................10 Special needs groups............................................................................................. 158 Support at home................................................................................................. 18-19 Transition care..............................................................................................................43 Useful phone numbers and websites.................................................................5 Veterans...........................................................................................................................41 Waiting for residential care..................................................................................60 Waiting lists..............................................................................................................60

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Call 1300 186 688 or email sales@dps.com.au

YOUR DPS SALES TEAM www.AgedCareGuide.com.au

Matt

id Dav

www.DisabilitySupportGuide.com.au

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Dementia can affect us all. We’re here to help. Dementia Support Australia provides support to health care professionals, carers and people living with dementia who are experiencing behaviours and psychological symptoms of dementia.

Free 24/7 dementia support

1800 699 799 dementia.com.au

Ask ECH about Home Care Packages As you age, your needs can change and getting the right advice and services is vital to enable you to remain living confidently and independently at home. At ECH you will have a dedicated team of friendly, knowledgeable and experienced people who will work with you to develop a personalised care plan so you get the right mix of services in order to achieve your health and wellbeing goals. Proudly South Australian ECH has been supporting older people to live the best life possible as they age since 1964. To find out more please call our team on 1300 275 324 or visit ech.asn.au