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AGED CARE GUIDE A
DPS
PUBLICATION
D
Tasmania
Home Care |
Residential Care | Retirement Living
ISSN 2652 − 709X
AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare
ALITY PSEst.QU1999
Care you can see
At Regis, we believe the good life is built on great relationships. That’s why we’ve been nurturing trusted connections with our staff, clients, residents and their families for over 25 years. With support ranging from retirement living, day therapy, day respite, home care and residential care including ageing-in-place, dementia and respite care, our broad Regis Tasmanian offerings go beyond specialist skills and tailored services. We’re proud of everything we’ve achieved but we’ll never stop looking for ways to do more, because for us ‘care’ is more than just a service. It’s something we’re constantly reviewing and refining to ensure our clients and residents lead rewarding, independent lives. Call today and let’s chat about finding the best fit for you.
REGIS TASMANIA AGED CARE RESIDENCES Tasmania-Eastern Shore
OTHER SERVICES
DAY RESPITE CENTRE Legana Warrane
Tasmania-Legana
Tasmania-Norwood
IN HOME RESPITE Hobart Launceston
HOME CARE PACKAGES Hobart Launceston
Call 1300 998 100 | Visit regis.com.au
RETIREMENT VILLAGE Norwood
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AgedCareGuide.com.au
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From the Managing Editor....................................................................................................................................................................................................................... 3 How to use the Aged Care Guide................................................................................................................................................................................................ 4 Aged care explained.............................................................................................................................................................................................................................................. 6 My Aged Care....................................................................................................................................................................................................................................................................... 8 Useful phone numbers and websites................................................................................................................................................................................ 9
Home care flow chart...................................................................................................................................................................................................................................... 12 Support at home....................................................................................................................................................................................................................................................... 13 – Commonwealth Home Support Programme..........................................................................................................................................14
– Home Care Packages................................................................................................................................................................................................................................18 – Self-managing your Home Care Package.......................................................................................................................................................25 – Private home care...........................................................................................................................................................................................................................................26 – Respite at home.................................................................................................................................................................................................................................................27 – Transition care.......................................................................................................................................................................................................................................................28
– Flexible restorative care......................................................................................................................................................................................................................29 – Day Therapy Centres.................................................................................................................................................................................................................................30
– Veterans’ support............................................................................................................................................................................................................................................30 – Centre Based Care..........................................................................................................................................................................................................................................31 – Community Visitors Scheme.....................................................................................................................................................................................................32
Incontinence...................................................................................................................................................................................................................................................................... 33 Transport services.................................................................................................................................................................................................................................................. 37 Regional Assessment Service (RAS).................................................................................................................................................................................. 38 Aged Care Assessment Team (ACAT)............................................................................................................................................................................. 39 Aged care flow chart........................................................................................................................................................................................................................................ 40 Aged care homes..................................................................................................................................................................................................................................................... 41 – Cost for residential care......................................................................................................................................................................................................................46
– Payment options: RAD and DAP.......................................................................................................................................................................................49 – Applying to aged care homes................................................................................................................................................................................................50
– Waiting for residential care..........................................................................................................................................................................................................50 – Deciding on a home..................................................................................................................................................................................................................................51 – Moving into a home..................................................................................................................................................................................................................................52 – Daily living in a nursing home...............................................................................................................................................................................................53 – Extra services............................................................................................................................................................................................................................................................55 – Residential respite..........................................................................................................................................................................................................................................56
Special needs groups...................................................................................................................................................................................................................................... 57 Cultural services........................................................................................................................................................................................................................................................ 58 Supported living....................................................................................................................................................................................................................................................... 59 Retirement living..................................................................................................................................................................................................................................................... 60
Placement consultants.............................................................................................................................................................................................................................. 64 Financial advice.......................................................................................................................................................................................................................................................... 67
Advocacy................................................................................................................................................................................................................................................................................... 71 Dementia support.................................................................................................................................................................................................................................................. 72 End of life care............................................................................................................................................................................................................................................................... 74 Carer support................................................................................................................................................................................................................................................................... 75 Directory Lists & Reference Indexes - Directory contents page.............................................................................. 77 This section includes all the lists and reference tables to make finding a home or service so much easier: Suburb & Town, Council Districts referencing, ACAT regions, maps. Lists of Aged Care Homes, Retirement Accommodation, Home Care Packages, In Home Care Services, Day Therapy Centres, Centre Based Care, Products & Services.
Contents
Mobility........................................................................................................................................................................................................................................................................................ 35
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COTA message “COTA Australia is the peak national advocacy body for older
Australians across all areas of Government policy. In aged care we
have been at the leading edge of reform pressure for over a decade. We are the leading advocate for much greater consumer choice and control in aged care. We had a major input to the Royal Commission into Aged Care Quality and Safety and to the Federal Government’s response to the Commission’s Final Report.
The aged care reform process has been underway for a while, starting with the Labor
Government’s 2012 ‘Living Longer Living Better’ package which heavily ramped up home
care packages and introduced ‘consumer directed care’. This was followed by the Coalition Government’s 2018 Federal Budget package ‘More Choices for a Longer Life’, which COTA Australia partnered in developing.
The Royal Commission was called in October 2018 and the Commission presented its Final
Report on 26 February 2021, with the Government response presented in the Federal Budget
COTA message
on 11 May 2021. In the 2021/22 Budget, the Government has committed almost $18 billion extra over the next four years to increase the supply and funding of both home care and
residential care, provide extra support for family carers and for people with dementia and their carers, and much more.
There will be at least 80,000 new home care packages by mid-2023, bringing the total number to 276,000 – more than the number of residential beds; and the current home care waiting list will be gone. A new home care program will be developed by 2023 that will design individual packages for each person.
In residential care there will be more staff spending more time with residents, better food where that’s not the case now, stronger clinical care standards, a new funding formula,
and prices set by an independent authority. All providers will experience much greater
transparency and exposure about services, fees, staffing quality measures and consumer experience.
Most excitingly, by 2024 the bed licences system will be abolished and people will have
control of their residential care funding. This will also mean good providers can expand their services without needing bed licences.
Another COTA initiative is a program of 500 Community Care Finders around Australia to help people navigate aged care and be connected to services. There will also be a doubling of the number of consumer advocates.
Amidst all this change an independent, unbiased resource such as this Aged Care Guide,
together with the online directory AgedCareGuide.com.au, assists you to make the best aged
care choices for your specific circumstances and can help you take greater control of your care. COTA Australia’s partnership with DPS is also focused on improving consumer information and choice about services and providing opportunities for direct consumer feedback and
comment on services. By creating a platform on which you can choose between providers,
and by giving you the opportunity to leave a review of any service or village, DPS is helping strengthen consumer information and choice. This has always been a goal for DPS since its inception.”
Ian Yates AM – Chief Executive Council on the Ageing (COTA) Australia
AgedCareGuide.com.au
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From the Managing Editor Welcome to the 18th edition of the Aged Care Guide Tasmania. For more than 20 years, the Aged Care Guide, previously known as the
DPS Guide to Aged Care, has provided seniors and their families with
essential information about aged care in Australia.
Our print and online publications are an essential tool to help
you understand and access aged care services – from home and
community care through to residential care accommodation and retirement living options.
flow charts which visualise your options and the steps to take for home care and residential aged care.
The articles in the front half of the book give detailed descriptions of the various aged care
services available and discuss any financial and legal issues you need to be aware of, as well who can assist with expert advice around advocacy and placement.
The directory section at the back provides a comprehensive list of all Australian Government subsidised residential accommodation and approved home care package providers.
An extensive list of retirement living operators and private providers of homes and services are also included.
You can use the printed Aged Care Guide in conjunction with our website
– AgedCareGuide.com.au – which provides greater detail on the services offered by individual aged care homes, home care providers, retirement villages, as well as professional services and products.
Simply type in the associated ‘DPS Web ID’ number from this book in the space provided on the website to link directly to a chosen home, service or product.
Current bed vacancies, as well as home care availability and retirement units for sale or lease, are also listed on the website.
Alternatively you may wish to use our Compare & Connect tool to help you find and compare aged care providers that best meet your needs and search criteria in your preferred area to help with the decision making process.
We are also promoting transparency in the sector and open up dialogue between
consumers and providers through our feedback platform Care Opinion on Aged Care
Guide, which gives you the opportunity to share positive or negative stories about your
aged care experience with a service and for providers to respond to this feedback and address any potential concerns.
We would like to wish you all the best as you embark on your journey in locating the home
or services to suit your needs. When engaging a service, please advise the aged care home, retirement village, community care provider, or product and service provider that you found their details in the Aged Care Guide.
We welcome any suggestions on information we can provide in the next edition of the
Aged Care Guide or on AgedCareGuide.com.au to further assist in your journey. Simply email
margot.white@dps.com.au .
I look forward to hearing from you.
Margot White – Managing Editor
From the Managing Editor
To help you understand the aged care process even better we have created easy to follow
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How to use the Aged Care Guide
The articles up to page 75 will help you become better informed about aged care, community care and retirement living.
The Aged Care Guide also includes a comprehensive directory of residential aged care homes (see pages 79– 84; retirement accommodation (see pages 85 – 86); home care packages (see pages 87– 89); and facilities or services specific to your cultural background (see page 90).
How do I find what I’m looking for?
There are a number of ways you can use the Aged Care Guide in order to find aged care homes, retirement accommodation, home care packages, products or services.
The index on page 96 can help you to find the main information topics in the book and can direct you to the different directory tables for aged care homes, retirement villages, in home care options or product/services in the back of the Guide. Each Council District (also known as a Local Government Area or LGA) on the referenced page includes a list of suburbs with homes or villages in each suburb listed in alphabetical order.
You will find some retirement accommodation listed within the residential directory where they are co‑located on the same geographical site as the aged care home.
Locality search: If you know the Council District, suburb or town, then use the cross reference index on page 78. Each of these lists are in alphabetical order and you can then refer to the page referenced. Cultural search: If you are of non-English speaking background, or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on page 90.
Searching for other services . . .
If you are looking for In Home Care Services, Day Therapy Centres, Centre Based Care, or other Products and Services, you can find this in grid form in the directory section (pages 91– 94).
Visit AgedCareGuide.com.au for a complete list of services available near you.
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Grassy
Cultural Group Asian
North Western Northern
ATSI
Southern Stanley
ard Wy ny
ie
OR T
rn
VO NP
Bu
e
uin
on
ng
rst
Pe
ve Ul
BURNIE
CENTRAL COAST
LATROBE
BREAK O‘DAY
Launceston
Longford
MEANDER VALLEY
Poatina
15485
CALD
Southern Cross Care Mount Esk
Lindisfarne 6243 3100
15507
CALD
Southern Cross Care Rivulet
Glenorchy 6277 8800
15512
CALD
Southern Cross Care Sandown Apartments
Lindisfarne 6243 3100
15507
CALD
Southern Cross Care Yaraandoo
CALD
Southern Cross Care Ainslie House
Low Head 6382 1477
15432
LGBTIQ
Glenview Community Services
CALD
Southern Cross Care Glenara Lakes
Youngtown 6343 6777
15446
LGBTIQ
Queen Victoria Home Residential Care
PHONE (03)
DPS Web ID Sandy Bay 6225 1025 15511 St Leonards 6339 1205
15503
South Hobart 6227 7000
15465
Sandy Bay 6216 7100
15477
Somerset 6435 1010
15436
Glenorchy 6277 8800
15512
Lindisfarne 6243 3100
15507
Bicheno Campbell Town
Swansea
CENTRAL HIGHLANDS
GLAMORGANSPRING BAY
Oatlands Bothwell
SOUTHERN MIDLANDS Kempton
Hamilton
Triabunna Orford
BRIGHTON
Maydena
SORELL
RCH
Y
New Norfolk
CLARENCE
GLE
NO
DERWENT VALLEY
HOBART
Dunalley
Dover
KINGBOROUGH
Alonnah
Cultural Group
Nubeena
PHONE DPS (03) Web ID 1800 684 098 19162
Cultural Group
ATSI
Service Provider Family Based Care Tasmania
Filipino
Service Provider Family Based Care Tasmania
ATSI
Karadi Aboriginal Corporation Aged Care
6272 3511
17559
Filipino
Glenview Home Care
ATSI
QVCare Home Care Package
6243 3100
15507
Indonesian Family Based Care Tasmania
ATSI
SETAC Community Care
ATSI
Uniting AgeWell North West Tasmania Home Care
PHONE DPS (03) Web ID 1800 684 098 19162
6277 8800
17533
1800 684 098 19162
6295 0004
17550
Irish
Family Based Care Tasmania
1800 684 098 19162
6715 7000
17554
LGBTIQ
Care Forward Home Care Packages North West
1300 364 876 20955
Bhutanese
Community Care TASMANIA
1300 722 400 17525
LGBTIQ
Community Care TASMANIA
1300 722 400 17525
CALD
Community Care TASMANIA
1300 722 400 17525
LGBTIQ
Family Based Care Tasmania
1800 684 098 19162
Family Based Care Tasmania
1800 684 098 19162
LGBTIQ
Glenview Home Care
CALD TASMAN
Cygnet
people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically
CALD
Kingston Huonville
Geeveston
HUON VALLEY
cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all
indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.
Ross Queenstown
Ouse
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Culturally appropriate Home Care Packages The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted
WEST COAST
AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare
Queen Victoria Home Residential Care
Latrobe 6426 2844
Aged Care Home Name Southern Cross Care Guilford Young Grove
Table of Home Care Package (HCP) providers offering culturally appropriate services
Fingal
NORTHERN MIDLANDS
Zeehan
Residential Care | Retirement Living
Scamander
Westbury
Rosebery
Home Care |
Queen Victoria Home Residential Care Glenview Community Services
Cultural Group CALD
Aged Care Guide St Helens
LAUNCESTON
KENTISH Deloraine
Strahan
Uniting AgeWell Latrobe Com'ty, Strathdevon
ATSI
Exeter
WEST TAMAR
Sheffield
WARATAH-WYNYARD
DORSET
DPS Web ID Rosewood 5464 2392 14448
Scottsdale
DE
CIRCULAR HEAD
Bridport
GEORGE TOWN
PHONE (03)
CALD CALD
Smithton
Aged Care Home Name Cabanda Care
CALD
Glenview Home Care Migrant Resource Centre Home Care
6277 8800 6221 0999
17533
LGBTIQ
QVCare Home Care Package
17545
Malaysian
Family Based Care Tasmania
6277 8800
17533
6243 3100
15507
1800 684 098 19162
CALD
QVCare Home Care Package
6243 3100
15507
Nepalese
Community Care TASMANIA
1300 722 400 17525
CALD
South Eastern Community Care - Home Care Packages
6269 1200
17551
NESB
Community Care TASMANIA
1300 722 400 17525
CALD
The Parkside Foundation Home Care Packages
6243 6044
17547
Polish
Glenview Home Care
6289 8800
17528
Polish
South Eastern Community Care - Home Care Packages
CALD
Uniting AgeWell South Tasmania Home Care Services
Chinese
Family Based Care Tasmania
1800 684 098 19162
Singaporean Family Based Care Tasmania
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background
Aged Care Guide
Index
The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race, or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding, or heightened understanding of the special needs of the cultural group.
FLINDERS
This map provides you with a geographical reference to the LGA areas in Tasmania.
Tasmania
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Table of aged care homes/residential care facilities offering culturally appropriate services Whitemark
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Culturally appropriate Aged Care Homes KING ISLAND Currie
D
How to use the Aged Care Guide
The information featured in this 18th edition of the Aged Care Guide Tasmania will inform you on a number of considerations when choosing accommodation and care options.
6277 8800
17533
6269 1200
17551
1800 684 098 19162
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Day Therapy Centres.................................................................................................46 Directory listings ................................................................................................ 259 Deciding on a home .................................................................................................73 Definitions of often used terms........................................................... 148 -149 Dementia support .................................................................................................. 134 Dementia and aged care ............................................................................... 137 Changed behaviours ........................................................................................ 138 Specialised support .......................................................................................... 139 Where can I get help?...................................................................................... 137 Directory index......................................................................................................... 147 Aged care home listings ..................................................................... 157-209 Centre Based Care listings.................................................................. 253-258 Council reference index .................................................................................. 152 Culturally appropriate homes and services ............................. 234-241 Day Therapy Centres listings........................................................................ 259 Home Care Packages listings............................................................ 219-234 In home care provider listings ......................................................... 242-252 Local Government Area (LGA) reference index ................................. 152 Organisation & business index........................................................ 262-263 Products & services listings............................................................... 260-261 Retirement accommodation listings ........................................... 211-218 Suburb and town reference index................................................. 153-155 Disability.........................................................................................................................96 End of life .................................................................................................................... 141 Family and friends............................................................................................. 142 Palliative care in a nursing home ............................................................. 141 Residents with dementia .............................................................................. 142 Services to help at home ............................................................................... 141 Estate planning........................................................................................................ 130 Executors ................................................................................................................ 130 Extra services ...............................................................................................................91 Additonal services ................................................................................................91 Fees ..............................................................................................................................91 Listings.......................................................................................................... 210-211 Financial advice ....................................................................................................... 122 Financial counselling ....................................................................................... 124 How an expert can help ................................................................................. 122 Important questions to ask.......................................................................... 123 Paying for your care.......................................................................................... 122 What will it cost.................................................................................................. 123 What you ought to know - five facts ...................................................... 126 Financially disadvantaged....................................................................................97 Frequently asked questions .............................................................................. 103 Home Care flow chart..............................................................................................16 Home Care Packages (HCPs) ................................................................................24 Approved providers .............................................................................................29 Are you eligible? ....................................................................................................26 Care Agreement .....................................................................................................29 Cost ...............................................................................................................................30 Directory listings ..................................................................................... 219-234 Exit fees ......................................................................................................................34 How much you will pay .....................................................................................31 Priority ........................................................................................................................29 Quality and complaints .....................................................................................35 Services not provided .........................................................................................26 Services provided..................................................................................................25 Types of packages ................................................................................................24 Homeless ........................................................................................................................97
n
Abbreviations............................................................................................................ 146 Aboriginal and Torres Strait Islander (ATSI) ................................................96 Advocacy...................................................................................................................... 133 Aged Care Assessment Team (ACAT) ...............................................................53 Appeal .........................................................................................................................53 Assessment ..............................................................................................................53 Referrals .....................................................................................................................53 Regions .................................................................................................................... 146 Aged care checklist ...................................................................................................99 Aged care explained....................................................................................................9 Aged care homes .......................................................................................................57 Accommodation payments .............................................................................66 Accreditation and certification......................................................................61 Basic Daily Fees ......................................................................................................65 Charter of Rights ...................................................................................................63 Complaints................................................................................................................64 Costs .............................................................................................................................65 Cultural HCP listings .............................................................................. 237-241 Cultural home listings .......................................................................... 234 -237 Directory listings ..................................................................................... 157-209 Extra service listings ............................................................................. 210-211 Homes and their services .................................................................................58 How much will I pay............................................................................................66 Payment Options ..................................................................................................69 Quality standards..................................................................................................62 RAD & DAP ................................................................................................................69 Where do I start .....................................................................................................57 Applying to a home..................................................................................................70 Assessments ......................................................................................................... 52-53 Care leavers ...................................................................................................................96 Carer support ............................................................................................................ 142 Counselling services ......................................................................................... 143 Support groups ................................................................................................... 142 Support lines ........................................................................................................ 143 Centre Based Care Services...................................................................................45 Directory listings ..................................................................................... 253-258 Commonwealth Home Support Programme (CHSP) ............................18 Am I eligible? ..........................................................................................................21 Directory listings ..................................................................................... 242-252 Types of services provided ...............................................................................18 Urgent needs ...........................................................................................................21 What is CHSP? .........................................................................................................18 Who is CHSP for? ...................................................................................................21 Who pays for CHSP services?..........................................................................22 Community Visitors Scheme................................................................................47 Consumer Directed Care.........................................................................................17 Costs for residential care........................................................................................65 Culturally and Linguistically Diverse (CALD) people..............................96 Cultural services .........................................................................................................92 Breaking language barriers ............................................................................94 Directory listings .................................................................................... 234-241 Cluster facilities......................................................................................................93 Partners in Culturally Appropriate Care ...................................................94 Daily living in a nursing home ...........................................................................83
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How to use the Aged Care Guide .........................................................................8 LGBTIQ ..............................................................................................................................97 Mobility ...........................................................................................................................48 Assistive technology solutions ......................................................................49 Improve access .......................................................................................................48 Mobility aids ............................................................................................................48 Safety at home .......................................................................................................48 Moving into a home.................................................................................................79 Making the transition ........................................................................................80 What can you bring .............................................................................................79 My Aged Care ...............................................................................................................13 Nutrition .........................................................................................................................51 Placement consultants ........................................................................................ 119 Case management ............................................................................................ 121 Choosing a placement consultant............................................................ 120 How a placement consultant can help .................................................. 119 Negotiate and advocate for you ................................................................ 119 Resolving family disputes ............................................................................. 120 Private home care......................................................................................................39 Regional Assessment Service (RAS)................................................................52 Assessment ..............................................................................................................52 Referrals .....................................................................................................................52 Regaining your independence ...........................................................................43 Resident Agreement ................................................................................................87 Retirement living.................................................................................................... 107 Choosing a village ............................................................................................. 112 Departure/exit fee............................................................................................. 111 Deposit or entry contribution ..................................................................... 108 Directory listings ..................................................................................... 211-218 Disputes................................................................................................................... 116 Fees and charges ................................................................................................ 108 Independence ...................................................................................................... 115 Independent living ........................................................................................... 107 Ownership.............................................................................................................. 108 Residential aged care ...................................................................................... 107 Sense of community ........................................................................................ 116 Serviced apartments ....................................................................................... 107 Types of villages.................................................................................................. 107 Residential Care flow chart ..................................................................................56 Respite ............................................................................................................10, 42,88 At home......................................................................................................................42 Centre Based Respite Care ...............................................................................42 Cost ...............................................................................................................................43 Eligibility....................................................................................................................42 Residential respite................................................................................................88 Rural & Regional clients.........................................................................................97 Short Term Restorative Care ................................................................................44 Special needs groups ...............................................................................................96 Support at home ....................................................................................................9,17 Supported living ..................................................................................................... 105 Care Communities ............................................................................................. 105 Choosing a community .................................................................................. 105 Transition Care.............................................................................................................43 Useful phone numbers ..............................................................................................9 Veterans ..........................................................................................................................97 Veterans' support ......................................................................................................40 Waiting for residential care..................................................................................71 Vacancy.......................................................................................................................72
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Call 1300 186 688 or email sales@dps.com.au
YOUR DPS SALES TEAM www.AgedCareGuide.com.au
www.DisabilitySupportGuide.com.au
Matt
Ed
a
Mari
Care beyond age At Respect we care for who our residents are as people, and not simply the effects of their ageing. This is because we believe that dignity and respect are basic human rights. Enhancing the health, happiness and quality of life of residents is at the heart of everything that we do.
Respect
With modern facilities, supportive staff and comprehensive services, we offer a superior level of care to more people across Tasmania, Victoria and New South Wales. Residents and their families have the confidence and peace of mind knowing they’ll always be looked after with Respect.
To book a tour call 1300 144 144 or visit respect.com.au
St Ann’s Hobart
Wellington Views Old Beach
Coroneagh Park Penguin
Eliza Purton Ulverstone
Tyler Village Launceston
Mt St Vincent Ulverstone
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Aged care explained Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what options are available to you. What is aged care?
Aged care explained
Aged care is a term most easily understood as being nursing homes and home care. It may also refer to community services, specific health care services delivered in a day centre setting, assisted living options as well as products and equipment available to assist older people. Below you will find a brief description of what care options might be available to you, which will direct you to the different sections of the Aged Care Guide for more detail.
Support at home
If you want to stay in your own home but need assistance to continue living independently, there are numerous services available, both Government and privately funded, to help you manage better at home. You can choose to pay for help at home yourself or you can get support through Government funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program. Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance, and home maintenance. Basic assistance is offered through the CHSP. See page 14 for information about how the CHSP may be able to assist you. If your needs exceed the level of support offered though this program, then a Home Care Package can offer higher intensity support to help you stay at home. There are four types of packages delivering different levels of care. Find out more about HCPs on page 18. A comprehensive list of Government funded services is included in this Aged Care Guide as well as a wide range of private services.
Respite care
Respite care offers the opportunity for both you and your carer to take a break for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and community care services in your own home, provided under the Commonwealth Home Support Programme (CHSP). See page 27 for more information about home and community respite care or page 56 for respite in a residential aged care facility.
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If you are no longer able to remain living independently at home, moving into residential aged care can ensure quality of life and comfort. Other names for residential aged care include aged care home, nursing home and aged care facility. These are all subsidised by the Australian Government. Entry into a Government funded residential aged care home requires an assessment by an Aged Care Assessment Team (ACAT). See page 41 for information about residential aged care, how to access it and what you may need to pay. There are also a number of non Government funded residential aged care homes, often referred to as supported and assisted living complexes. See page 59 for more information.
Retirement living
Retirement villages are not nursing homes. They are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting. Generally, the land is owned by the operator and residents enter into a lease type arrangement so that they can live there for as long as they choose to do so. Some villages may offer units to be purchased on a freehold basis. Daily care is generally not included but some providers may offer support services at an additional charge or this can be accessed separately through Government funded home support options. See page 60 for advice on retirement accommodation.
Aged care explained
Residential aged care
Looking for independent advice?
Talk to a real person who can help now 08 8121 3715 Home Care Options ~ Retirement Living Options ~ Residential Aged Care
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My Aged Care My Aged Care is a Government operated website and contact centre for people who would like Government support to access in home support, community or residential care.
My Aged Care
The service can help you find information about subsidised aged care options including the different types of Government funded services available, eligibility for those services, and the associated costs. To receive assistance, you, a family member, carer or client representative can register your details with My Aged Care and you will need to be assessed to access any Government subsidised services. My Aged Care then assigns you with an Aged Care user ID and keeps a central client record which includes your assessed needs and the Government funded care services being provided. Visit myagedcare.gov.au or call 1800 200 422 for more information.
Referral code
Once you’ve been assessed and found eligible for services, you should be given a referral code. The service provider of your choice will need this referral code to access your information and manage the referral. The referral code is a five digit number linked to the type of service you are eligible to access. If you need the support of multiple services, you will need multiple referral codes, one for each service. If you are not given a referral code make sure you ask for one so you can discuss your needs with your preferred service provider. If you have been found eligible for a Home Care Package there may be a wait time before a suitable package becomes available. In the meantime, you may be allocated an interim package at a lower level or choose to self-fund your supports. You will receive a letter from My Aged Care to advise you when you have been allocated an available package. To assist you in your search, an independent information source like the Aged Care Guide publications and the linked AgedCareGuide.com.au website can help. These resources give a comprehensive overview of all care options and care providers available.
Aged Care Guide Tasmania 2021/22 18th Edition Printed June 2021 RRP $44, inc GST Managing Editor Margot White margot.white@dps.com.au Chief Executive Officer Michelle Beech
DPS Publishing Pty Ltd ● 1300 186 688 ● 145 South Tce, Adelaide SA 5000 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730 Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 1300 186 688 in Australia
The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark.
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Advocacy
Health
CarerHelp 1800 242 636
carerhelp.com.au
Dementia Behaviour Management Advisory Services (DBMAS) 1800 699 799 dementia.com.au
cotatas.org.au
Dementia Support Australia (DSA) 1800 699 799 dementia.com.au
Advocacy Tasmania 1800 005 131 advocacytasmania.org.au
COTA Tasmania 03 6231 3265
National Aged Care Advocacy Line 1800 700 600 opan.org.au Older Person’s Advocacy Network (OPAN) 1800 700 600 opan.org.au Tasmania Elder Abuse Helpline 1800 441 169 elderabusetasmania.com.au
Cultural
Centre for Cultural Diversity in Ageing 03 8823 7979 culturaldiversity.com.au Migrant Resource Centre Tasmania 03 6221 0999 mrctas.org.au Multicultural Council of Tasmania 03 6170 9196 mcot.org.au People in Culturally Appropriate Care (PICAC) 03 6221 0999 picacalliance.org Translating and Interpreting Service 13 14 50 tisnational.gov.au
Government
Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Department of Veterans’ Affairs 1800 838 372 My Aged Care 1800 200 422
dva.gov.au
myagedcare.gov.au
Services Australia - Carers & Disability 13 27 17 servicesaustralia.gov.au Services Australia - Medicare 13 20 11 servicesaustralia.gov.au Services Australia - Older Australians Line 13 23 00 servicesaustralia.gov.au Service Tasmania 1300 135 513
service.tas.gov.au
Dementia Australia Tasmania 03 6279 1100 dementia.org.au
National Continence Helpline 1800 330 066 continence.org.au National Dementia Helpline 1800 100 500 Seniors Health Card 13 23 00
dementia.org.au
servicesaustralia.gov.au
Legal
Guardianship & Administration Board 1300 799 625 www.guardianship.tas.gov.au Legal Aid Commission of Tasmania Advice Line 1300 366 611 legalaid.tas.gov.au Office of the Public Guardian 1800 955 772 www.publicguardian.tas.gov.au Public Trustee 1800 068 784
publictrustee.tas.gov.au
Other
Carer Gateway 1800 422 737
carergateway.gov.au
Independent Living Centres Australia 1300 885 886 ilcaustralia.org.au Open Arms - Veterans & Families Counselling 1800 011 046 openarms.gov.au Seniors Card (TAS) 1300 135 513
seniors.tas.gov.au
Transition Care Program
Tasmania (South) Transition Care – Hobart 03 6166 7274 Launceston General Hospital - Tasmania (North) Transition Care – Launceston 03 6777 4180 THS - Tasmania (North West) Transition Care Program – Cooee 03 6464 3070
Useful phone numbers and websites
Tasmania useful phone numbers and websites
Living well with choice and peace of mind
Care and support tailored just for you with Uniting AgeWell Help at home Get assistance with personal and clinical care, household chores, assistive technology and transport
Community support and wellbeing Remain connected with social groups, outings, and carer services
Independent living Maintain an independent lifestyle in one of our vibrant retirement living communities
Residential care Specialist 24/7 care and support, including dementia and palliative care, within a safe and caring community
4686
With services across Tasmania, Uniting AgeWell’s expert, caring team can help you find the right services to meet your needs.
unitingagewell.org
1300 783 435
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Home Care flow chart
You may be placed on a waitlist until a package becomes available
Government subsidised care
At anytime! You Your family or carer
Placement consultant Contact My Aged Care 1800 200 422
Social worker Case manager Hospital discharge planner These professionals know the system really well and their help can make your search much easier. Other useful people:
More complex care
Entry level
ACAT
RAS
Local council
CENTRE BASED CARE
TRANSPORT
1, 2, 3, 4
Find a provider
DAY THERAPY CARE
HOME MAINTENANCE
Select any provider
Choose your preferred approved provider
SHOPPING
MEALS
Case manager, advisor or placement consultant
HCP
CHSP
Veterans' Affairs
In urgent cases you may be able to access care before a RAS assessment
Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au
Financial advisor Health fund
self-funded home care
OR
You can find someone to help you: Aged care advisor
OR
RESPITE
MEDICATION
SUPERVISION
SHOWER
PERSONAL HYGIENE
DRESSING
WOUND CARE
ALLIED HEALTH
ACAT Aged Care Assessment Team CHSP Commonwealth Home Support Programme HCP Home Care Packages RAS Regional Assessment Service
TRANSITION CARE
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Support at home To help you live independently in your own home and community for as long as possible, there are many home care products and services available. Depending on your personal situation and the level of assistance you require, you may be entitled to some basic in home support or more intensive support through a Home Care Package.
After a hospital stay, the Transition Care Program might be able to assist in your recovery and to return home. Or you may need to access respite care to give your carer a short break from the caring role.
To assist with your care needs is a Government priority, so you can continue living in the comfort of your own home where possible.
Home care products and services range from assistance with daily
chores to personal care, providing meals, transport assistance, as well as
equipment such as a ramp, walking frame or shower rail to help you live independently in your own home.
The Government continues to significantly increase support for home and
community based aged care with particular integrated packages available. Private businesses also offer home care services.
Consumer Directed Care Consumer Directed Care (CDC) gives you and your carers greater say about the types of care services you receive and the delivery of those services. All Home Care Packages are delivered on a CDC basis and the funding for a package is allocated directly to you instead of to the provider.
Providers are required to work in partnership with you to create a package
of services that meets your goals and needs, and gives you the information you require.
This information should assist in choosing the best provider for you, as well as changing providers if you need.
CDC allows you to determine how much involvement you wish to have
when managing your package. It also allows for more transparency around how your package is funded and spent.
All home care services you receive should include ongoing monitoring and reviews from the provider to make sure your package is meeting your needs.
Support at home
In home support
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Commonwealth Home Support Programme (CHSP)
CHSP
If you want to stay in your own home, but need some help with daily tasks or require entry level care, the CHSP may be able to help. The CHSP combines four Government funded home support programs into one streamlined and simplified program. They are: Home and Community Care (HACC) program; National Respite for Carer Program (NRCP); Day Therapy Centres (DTC) program; and the Assistance with Care and Housing for the Aged (ACHA) program. To determine if the CHSP is the right program for you, you will need to be assessed by a Regional Assessment Service (RAS). See page 38 for more information. If you have more complex needs, a Home Care Package may be a better option. You can access similar services to the CHSP, coordinated and tailored to meet your specific needs (see page 18 for more details). Contact My Aged Care on 1800 200 422 to find out how you can arrange a home support assessment.
The District Nurses has been caring for Tasmanians at home since 1896. Our nurse lead teams provide a full range of government funded services and Home Care Packages that will help you stay healthy and independent at home and within your community including: • Nursing
• Social support
• Short term restorative care
• Assistance with shopping and meal preparation
• Allied health services • Support to Veterans • Help with showering and dressing • Assistance with house hold tasks
Committed to Ca|e Since 1896
03 6208 0500 @thedistrictnurses thedistrictnurses.org.au
• Respite • End of life care All of our services can be purchased privately.
SINCE
1896
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What is CHSP?
Subsidised by the Australian Government, CHSP is an entry level home help program if you are mostly – but not completely – able to live and cope on your own, and don’t yet need higher levels of support at home. The program can also help your carer. If your carer needs to attend to everyday activities, the CHSP can arrange for someone to help you while they are away.
What types of services are provided?
CHSP
CHSP services provided in the community may include: Social support – social activities in a community-based group setting Transport – help to get out and about for shopping or appointments Services provided at home may include: omestic assistance – household jobs such as cleaning, clothes D washing and ironing Personal care – help with bathing, showering, dressing, or toileting ome maintenance – minor general repair and care of your house or H yard, for example, changing light bulbs or replacing tap washers ome modification – minor installation of safety aids such as alarms, H ramps and support rails in your home ursing care – a qualified nurse comes to your home and may, for N example, dress a wound or provide continence advice
Right around Tasmania, Anglicare is here to support your independence and wellbeing. As the years roll by in life, things change and sometimes a little help is welcome. You want to continue living independently in your home, in your community. So we bring you friendly, reliable people for the day to day tasks and a dedicated team of clinically trained professionals to support your health. Contact us to discover how an Anglicare home care package can work for you. Your life. Your wellbeing. Your independence.
1800 466 300 anglicare-tas.org.au
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Some CHSP services can be provided either at a community centre or in your home, such as:
Food services – If you are finding it difficult to prepare meals,
services may include providing meals at a community centre, help with shopping for food, preparing and storing food in your home, and delivering meals to your home.
Allied Health support services – If you have particular health
problems, for example with speech or walking, or need help with ongoing problems resulting from an accident or illness, you may be able to access allied health services such as physiotherapy, podiatry, speech therapy, occupational therapy and advice from a dietitian.
CHSP
Who is CHSP for?
If you are 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person, are still living at home and need help to continue living independently, you or your carer could apply for home help services under the CHSP by contacting the My Aged Care contact centre on 1800 200 422.
Am I eligible?
You will need a home support assessment to determine exactly what help you need at home. The assessment will be done by a representative of the Regional Assessment Service (RAS). They will look at your ability to cope with various activities in your daily living. Together you will be able to work out what sort of help and how much you need, and what it might cost. Go to page 38 to read more about RAS assessments.
HOLISTIC CARE THAT’S ALL ABOUT YOU Our purpose is to promote a unique experience of choice, lifestyle and belonging for all people as they age. 1300 111 227 agedcare.salvos.org.au Residential Aged Care | Retirement Living Home & Community Care | Respite and Day Care
BRA-DPS guide Nov 2019-180x90-FINAL.indd 1
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Urgent needs
If you’re in a situation where you have an urgent need for home support services and your safety would be at risk if those needs are not immediately met, it may be possible to receive CHSP services before you have been assessed by a RAS. This only happens in exceptional circumstances and is only for a limited time until an assessment can be organised to determine long term care options.
It will depend on your personal circumstances whether you’ll be able to receive interim services before an assessment. Call the My Aged Care contact centre on 1800 200 422 to find out more.
Who pays for CHSP services?
CHSP is subsidised by the Government, however, there generally is still a fee for each service. You are encouraged to contribute towards the cost of your care if you are able to do so. The amount you contribute depends on the type and number of services you require and can differ from one service provider to the next.
CHSP
Services generally considered to relieve an urgent need for care include nursing, personal care, meals and transport.
Some organisations may charge a set fee for their services, while others may ask for a voluntary donation, charge a membership or subscription fee. How much you pay is discussed and agreed upon between you and your service provider. The rate is set before you begin receiving the relevant services. If you are receiving multiple services from one or more service providers and these services overlap, it may be possible to ‘bundle’ the cost for these services. To find out specific costs you should contact your service provider.
Come home to Calvary. 1300 66 00 22 calvarycommunitycare.org.au
Home Care Services | In-Home Nursing | Personal Care
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Home Care Packages A Home Care Package (HCP) provides services that will help you to remain at home for as long as possible, as well as giving you choice and flexibility in the way that the care and support is provided. There are four different levels of packages to support people with varying care needs, ranging from Level 1 support, if you have basic care needs, to Level 4, which can support you if you have high level care needs.
Home Care Packages
The HCP is allocated to you personally which gives you more control over the services you receive and who delivers those services. Once you have been allocated a HCP you can contact any preferred approved service provider to give you the care you need.
Types of packages available
There are four types of packages delivering different levels of care:
1 Level 1 supports people with basic care needs 2 Level 2 supports people with low level care needs 3 Level 3 supports people with intermediate care needs 4 Level 4 supports people with high level care needs
The same type of care and services are provided under each HCP level, however, the amount of funding is different depending on what package is allocated to you. The hours of care are increased at each level of care; more hours of care and services are delivered under Home Care Package Level 4 compared to Level 1. The ACAT assesses the types of care needs you may require. Someone eligible for Levels 3 and 4 HCPs will be eligible for higher levels of residential care if they were to apply for it. If you are receiving care services through the previous Community Aged Care Package, Extended Aged Care at Home or Extended Aged Care at Home Dementia packages, you will continue to receive these services, but they will have a different name.
Package supplements
Package supplements are available with any of the four levels of Home Care Packages to help with the cost of meeting specific care needs. For example the Z Dementia Supplement is for people with dementia and the R Veterans’ Supplement for veterans with an accepted mental health condition. Some packages can be specifically for people who are e financially or socially disadvantaged, people with Y housing needs or at risk of homelessness, or for people who live in t rural, remote or isolated areas.
Some providers might cater for people with a certain g cultural background or have staff that speak a foreign language.
Your care provider will apply for these subsidies and ensure you meet the eligibility criteria. For a list of HCP providers, see pages 87– 89.
AgedCareGuide.com.au
What services are provided?
Home Care Package services are based on your individual needs. Your provider coordinates the care and services to support you at home and these are agreed between you and your provider. Services may include:
ersonal assistance with bathing or showering, personal hygiene and P grooming, dressing, toileting, and mobility ssistance with communication, including assistance to address A difficulties arising from impaired hearing, sight or speech, or lack of common language Domestic assistance for household jobs
ood services such as preparing meals or having meals delivered, F assistance with using eating utensils and assistance with actual feeding, and providing enteral feeding formula
ursing services, including dressing wounds by providing bandages, N dressings and skin emollients, as well as continence management and assistance in using continence aids and appliances Assistance in taking your medications
roviding mobility equipment such as crutches, walking frames, P wheelchairs and mechanical devices for lifting Home maintenance for care of your house or garden
odifications to the home, like installing safety aids such as alarms, M ramps and support rails
I choose Community Based Support because…
“they help me live at home, and I’ve never been more social!” Nance, 93
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We helped Nance. Now let us help you. We offer these Aged Care services to benefit you: • Assistance to register for governmentfunded Aged Care services • Home Care Packages • Interim services (while you wait for your Home Care Package)
NIAN A M S TA N E D O W 1 9 88 E -S I N C
• Domestic cleaning services • Social interaction and well-being services • 24 hour support • Multiple other personalised support services Contact our team on 1300 227 827, email cbs.businessdevelopment@cbsaust.org.au or visit our website www.cbsaust.org.au for more information.
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Transport and assistance for appointments or social activities
Encouragement to take part in social and community activities
Services / items not provided
The following services or items are not included in a package in any of the four levels of home care: Using the package money as a source of income for the consumer Purchase of food, except for enteral feeding requirements
Paying for accommodation such as assistance with home purchase, mortgage payments or rent ayment of fees or charges for other types of care funded, or jointly P funded, by the Australian Government
Home Care Packages
ome modifications or capital items that are not related to the H consumer’s care needs Travel and accommodation for holidays
ost of entertainment activities, such as club memberships and tickets C to sporting events ayment for services and items covered by the Medicare Benefits P Schedule or the Pharmaceutical Benefits Scheme Gambling activities
Are you eligible?
To receive a Home Care Package you will need to be assessed by an Aged Care Assessment Team (ACAT). The ACAT helps you, and your carer, determine what kind of care will best meet your needs when you are no longer able to manage on your own. A member of the team, which may include a doctor, nurse, social worker, and/or other health professional, will meet with you to assess your care needs and how well you are managing at home. They will identify the right services for your needs and the level of care you require. The ACAT will give you a letter stating the types of subsidised services you have been approved for and might also put you in contact with organisations in your area that can deliver these services. For more details about ACAT go to page 39 or call 1800 200 422 to organise an assessment.
Priority
Access to Home Care Packages is managed through a national pool of all available packages. After approval for a HCP you will be placed in a ‘queue’ until a suitable package becomes available. This may take a number of weeks or even months. Your place in the queue will be determined by your personal needs and circumstances and the time you have been waiting for care since your assessment. When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice. You have 56 days from the date you were assigned a package to find a provider and commence services.
AgedCareGuide.com.au
You can request an extension, for example if you have trouble finding a service provider, but if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.
Approved providers
An organisation that has been approved by the Government to provide aged care services is called an approved provider. The Government will pay your approved provider your allocated funding so they can pay the carers and any other bills. An approved provider can manage your care, liaise with you about your preferences, requirements and care plan but it doesn’t have to be the provider delivering your care. It is important to know that even though a HCP can only be managed by an approved provider, the care can be delivered by any provider, even one that is not supported by the Government. This gives you more choice as to who delivers your care.
Home Care Agreement
This agreement is made between you and your provider and covers information such as the care and services you will receive and how much they will cost. Your provider may work with you to develop a care or service plan that is based on your needs. The care plan you agree to should include:
The exact types of services you will receive
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Who will provide which services
Independent Health Care Service Independent Health Care Service ● Registered Nurses
● Home Care Package Provider
● Personal Care
● Contracted DVA Nursing & VHC
● Home Help
● NDIS Provider
● Garden & Home Maintenance
● Private Services
(03) 6228 3899 ihcs@independenthealth.com.au www.independenthealth.com.au We provide specialised home services personalised to meeting your needs in the way you want them.
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ow much involvement the service provider will have in managing H and coordinating your services When your services are delivered
Any exit amount the provider will charge to cover administrative cost if you decide to take your package elsewhere or cease care
How much will it cost?
The Government covers most of the cost of care but your provider may ask you to contribute towards the cost of delivering your services, if you can afford to do so.
Depending on the Home Care Package level you are eligible for, the Government pays your approved provider a subsidy toward the cost of your care. This amount is calculated daily and paid monthly to the provider.
Home Care Packages
The Government contributes the following amounts to each person receiving a Home Care Package (20 March 2021 rates): Home Care Package Level 1 Level 2 Level 3 Level 4
Daily subsidy amount $ 24.46 $ 43.03 $ 93.63 $ 141.94
Annual amount $ 8,927.90 $ 15,705.95 $ 34,174.95 $ 51,808.10
This amount may be supplemented with an additional payment for people with higher care and specialised support needs such as a Dementia, Veterans’ or Housing supplement. Rates are reviewed generally in March and September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if you are part of a couple.
Any Government funding you receive will be paid directly to the provider who can spend the funds on the items you both agreed to in the Home Care Agreement.
After commencement of your package, you will receive a monthly statement of income, expenditure and the balance of funds enabling you to see how the money is being spent.
How much you will pay
A provider may charge the maximum basic daily fee for a Home Care Package depending on what level you have been given. Maximum fees for each level currently are: Home Care Package Level 1 Level 2 Level 3 Level 4
Maximum basic daily fee $ 9.72 $ 10.28 $ 10.57 $ 10.85
Fortnight amount $ 136.08 $ 143.92 $ 147.98 $ 151.90
There may be additional benefits available depending on your personal circumstances, contact My Aged Care on 1800 200 422 for more details.
If your income is higher than the Age Pension you may be required to pay extra for your care.
How much extra depends on your income and unavoidable expenses, such as pharmaceutical bills, rent, utilities and other living expenses. However, the maximum amount you can be asked to pay over the maximum basic daily fee for a HCP is up to 50 percent of your income exceeding the maximum base rate of the Age Pension.
As of 20 March 2021 the Age Pension amount is $868.30 per fortnight for a single person. You need to negotiate the costs with your provider. These costs will be agreed upon and fixed in your agreement before you receive any aged care services. This is your legal agreement with your service provider. No full pensioner will pay an income tested care fee and no part pensioner will pay an income tested care fee greater than $5,667.73 per annum (20 March 2021 rates). If you have an income of more than $54,168.40 per year, you will pay an income tested care fee on a sliding scale up to a total of $11,335.48 per annum. However, no one will pay more than $68,012.98 in an income tested care fee over their lifetime (20 March 2021 rates). Your assets, including the family home, are excluded from the means testing arrangements for home care.
Exit fees
HCPs are portable which means that if you are moving to a different area or if you’re not happy with a provider’s services, you can simply take your package and any remaining funds with you to a new provider. If you decide to change providers, the provider may charge you an exit fee to cover any administrative cost, which will be deducted from any unspent funds.
In-home, Social & Lifestyle Support
Community participation
Personal care
Travel & transport
Dementia support
In-home nursing
Respite for carers
Speak to our friendly, local team today.
Just Better Care supports older Australians to live independently and confidently within their home and local community. Whether it’s help with everyday tasks, or a Home Care Package, Just Better Care can deliver customised support that’s just for you.
Domestic assistance
Overnight support
Post-hospital Palliative support care support
Call 1300 930 239 | justbettercare.com
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This is the amount that is ‘left over’ in your HCP budget and it will move with you to a new provider. If you no longer require your HCP, these unspent funds will be returned to the Government. Exit fees may vary between providers and the amount should be clearly stated in the Home Care Agreement between you and the provider.
Quality and complaints
The Australian Aged Care Quality and Safety Commission is responsible for the review of aged care services including Government subsidised home care services. As an independent body, the Commission manages the accreditation of residential aged care services and the quality review of home care services across Australia. It evaluates these services against the set Aged Care Quality Standards. If you are concerned about the care or services you are receiving, it is recommended that you first try to resolve any issues with your service provider. If you feel you are not being heard or need help to address the issue, you can contact an aged care advocacy service to help you. If the matter is not resolved you can make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .
OneCare is your local, Tasmanian, nonprofit home care provider. We’re here in your community to provide you with the care and support you need, when you choose. We offer Home Care support to help you make the most of every day, in your own home. • • • • • •
Personal care Meal preparation Social support Cleaning Shopping Home and garden maintenance • Nursing services • Massage therapy • Transport
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• Equipment hire and purchase • Pet care • Allied Health services • Hydrotherapy • Podiatry • Physiotherapy • Clinical care PLUS • Private fee for service
Call: 1300 555 409 or visit onecare.org.au
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The person who knows best about you and your needs, is you. After making decisions for yourself throughout your adult life, it makes sense that you would want to maintain that control by self‑managing your Home Care Package (HCP). You may decide to organise and manage the coordination of your own supports in your package rather than utilise a case manager that would commonly deal with your package on your behalf and direct the care and support you receive. As a consumer, you have every right to exercise that freedom to self‑manage your package. Some people who self-manage their own package find they have more choice and control over their HCP than before. Additionally, people who self-manage their care can cut down on the administration costs and case management fees that they would normally have to pay. This means more of your package funding can go towards the care and services you require. When you self-manage your HCP, you get to choose an approved provider, pick and manage your support workers, decide when you want to receive these services and negotiate how much you pay for the provided services.
Working in partnership
Choosing to self-manage your own package doesn’t mean you are doing this all by yourself either. The provider you choose will assist you in receiving the correct care and services. Your provider has an obligation to provide you with all the information you need to successfully self-manage your HCP and support you through the self-managing process. You will work in partnership with your provider to decide how involved you want to be when it comes to managing your care. This means you can set boundaries and expectations with your provider on what they should be covering and what tasks you will be organising. When considering self-management of your package, you need to consider whether you have the time and energy to undertake this role. For instance, if you have been diagnosed with dementia, it may not be the best option for you. However, you can ask your partner or loved one to self-manage your package on your behalf. It is important to keep in mind that some providers may have policies around self-management, so you should definitely shop around and enquire with providers about how they support clients who wish to self‑manage their package.
Self-managing your Home Care Package
Self-managing your HCP
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Private home care
Rather than a Government funded service, you may choose a private home care provider. Maybe this is more cost effective for you or there is a waitlist for the Government service you are trying to access. Private providers deliver the same types of services as Government funded providers. Private home care services are arranged directly between you and the service provider. You pay for all the services provided and there is no Government subsidy.
Private home care
There is no limit to the number of hours of care provided each week and you can generally increase or decrease the time as your requirements change. With an agreed notice period you are not required to pay for shifts you do not require. While private home care may seem expensive you may find that it is more cost effective than other institutional alternatives. There is a wide variety in the level of quality and cost of home care companies. When considering private home care services here are some things to investigate and ask: Does the provider service your area or do they outsource? Is it independent or part of a franchise? Do the owners / operators have experience in home care? Does the company have appropriate insurance? o they have a Service Agreement? It is important so that there’s no D misunderstanding about the service and cost to be provided. Are they flexible? After all, it is all about you. Do you get to decide what times and days suit your needs? I s there a criminal background check performed prior to employment with an agency? How do they determine appropriate staff for your needs? I s it possible to interview potential carers and make a selection after those interviews? o they have male/female workers and can they cater for specific D cultural backgrounds? And what is the minimum shift length? ho will be working in the home? Will there be regular staff W providing continuity of care or do they change shifts around? I s there a professional staff member, such as a Registered Nurse, that provides a plan to meet the needs of the client? Who is the organisation’s main contact for you? hat additional support is offered within the cost of your care? W For example, are they available 24-hours a day, seven days a week. You’ll find a list of In Home Care service providers from page 91 in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.
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A well earned rest Taking some time off from caring is crucial and known as ‘respite’. Respite can be provided in your own home, a community setting or an aged care home. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and by community care services under the Carer Gateway. Accommodation and services include: day care centres that provide respite for a half or full day; i n home respite services, including overnight, home and personal care services; a break away from home with a support worker; r espite for carers of people with dementia and challenging behaviours; r espite in an aged care home or overnight in a community setting; and respite for employed carers and for carers seeking to return to work.
Eligibility
Access to respite care is based on priority and need. For respite care in your home or in a day care centre, the respite service provider or the Carer Gateway will assess whether you and your carer are eligible. The amount of care you receive will depend on your needs and the availability of respite care services.
Centre Based Respite Care
Caring for an elderly or frail loved one can be difficult and a well deserved break is often needed. Centre Based Respite Care (CBRC) can provide this respite service to carers, offering individualised social and recreational activities. Through CBRC, you can also attend day programs which may include excursions, outdoor/indoor activities, or holiday programs. Trained respite workers often undertake client assessments. Need based programs are then developed with you and your carer to help enhance your quality of life. All centres are staffed by a qualified coordinator and experienced CBRC community workers. Experienced staff can assist with information and access to other services.
Respite at home
activity programs;
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Cost
There is no charge for assistance provided at Carer Gateway, however, individual service fees may apply. Community based respite services charge fees according to the type of service being used and your ability to pay. For more information contact the Carer Gateway on 1800 422 737. Your call will automatically be directed to your nearest State or Territory provider. Read more about accessing respite in an aged care home on page 56.
Regaining your independence
Transition care
To help improve your independence and confidence at the end of a hospital stay, the Transition Care Program provides short term support and assistance. The Transition Care Program is goal oriented, time limited and therapy focused care which can be delivered in your own home or in a home like ‘live in’ setting, which may be an aged care home. To be eligible for transition care, you must be an in‑patient at a hospital and have been assessed by the Aged Care Assessment Team (ACAT). Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks if assessed as requiring an extra period of therapeutic care. Seven weeks is the expected average.
Services Transition care is delivered by approved providers who will offer a package of services including a range of low intensity therapy services and nursing support and/or personal care services. Low intensity therapy services may include: physiotherapy occupational therapy dietetics speech therapy podiatry counselling and social work Personal care services may include: help with showering and dressing assistance with eating and eating aids managing incontinence transport to appointments help with mobility and communication
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Fees
You may be charged a contribution fee to cover the cost of your transition care. The maximum fee is 85 percent of the basic daily rate of a single pension for care delivered in a ‘live in’ setting, such as a residential aged care facility, called the maximum basic daily fee. This rate is currently $52.71 (20 March 2021 rates). For care provided at home, it is 17.5 percent of the basic daily rate of a single pension.
Aged care homes offering transition care beds are listed in the residential aged care tables from page 81.
Flexible restorative care To help regain your independence if you have not been admitted to hospital, the Government has introduced a new flexible care option. You may benefit from the Short Term Restorative Care (STRC) program if you have been sick or had a fall and your mobility is temporarily impaired. The program focuses on regaining wellbeing over a short period of time, with a maximum of eight weeks. The ultimate aim is to avoid you having to access ongoing in home care services or residential care. The program is designed around improving your capabilities at performing everyday tasks you may be having difficulties with. A team of professionals would provide the service to help you adjust to the differences in your abilities. This could involve activities and exercises that will benefit your mobility or could result in home modifications to make everyday tasks more manageable. You will be able to choose the services you want to be provided so the assistance you receive will be tailored to your specific needs. Services can be delivered at your home or in a nursing home. You may need to pay a small fee, although you won’t have to pay an accommodation payment if you receive STRC in a nursing home setting. You will be able to access the STRC program even if you’re currently receiving support through the CHSP. You do need an assessment to access the program. This assessment is done by the Aged Care Assessment Team (ACAT) and is only valid for six months. You can access the STRC program twice over a 12 month period. Read more about ACAT on page 39 or call My Aged Care on 1800 200 422 for more information about STRC.
Flexible restorative care
Access to transition care is decided on a needs basis and not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more about how to access the transition care program.
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Veterans’ support
Veterans’ support If you are a veteran, war widow or widower, you may be in line to receive extra help in your home from the Department of Veterans’ Affairs. If you are having a hard time doing the regular household chores, struggling to get in and out of the shower or bath safely, or if you just can’t manage the gardening or household maintenance, then the Veterans’ Home Care (VHC) program could organise people to help you. The VHC program offers a range of services including domestic assistance, personal care, safety related home and garden maintenance, or respite care in your own home or residential care facility. If you have specific medical care needs or need more intensive assistance, a nurse from the Community Nursing program may be able to help you stay in your own home for longer. Services may include medication management, wound care, or hygiene assistance. To receive these services, you need to be referred for an assessment by an appropriate health professional. This could be your GP, a treating doctor in hospital, a hospital discharge planner or a VHC assessment agency. Contact the Veterans’ Home Care Assessment Agency on 1300 550 450 to find out what support services are available to you and how you can access them.
Day Therapy Centres
Day Therapy Centres Day Therapy Centres (DTC) offer services to older people living in the community and residents of Government funded aged care homes. There are more than 150 Day Therapy Centres Australia-wide offering services such as: physiotherapy
social work
speech therapy
podiatry
occupational therapy
food at the DTC
preventative and/or personal therapies
diversional therapy
DTCs aim to assist people to either maintain or recover a level of independence. However, there is the added benefit of social inclusion and engagement with other older people in the community. Programs can improve both your physical and mental wellbeing, encourage healthy memory, and target any aged related health problems you may have. Staff will develop an individualised care plan for you which may include recommendations for therapy and referrals to other service providers where necessary. Call My Aged Care on 1800 200 422 for more information, to find out if you’re eligible to access DTC services or to organise a RAS assessment. You’ll find a list of DTC on page 92 of this Guide.
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Centre Based Care services
CBC provides the perfect setting to meet new people, and feel connected and engaged with your local community. There are various, individualised CBC services offered to you, and your carers. Some of the types of CBC services offered by some providers across Australia may include: Social support
Respite for carers
Group excursions/outings
Overnight care
Light refreshments and meals
Allied health services
Transport associated with getting to and from the centre
What can I expect from CBC?
The programs organised by CBC service providers aim to provide you with companionship and entertainment, while enhancing your quality of life and stimulating you emotionally, mentally and physically. The centres may also focus on health and wellbeing by providing daily exercise programs and access to allied health needs such as diversional therapy, meal service, occupational therapy, access to podiatry, hairdressing and physiotherapy. Interactive activities at these centres may include arts and craft, cooking, history, gardening, self help and mutual problem solving. Types of CBC services available include day care, dementia day care, overnight respite, dementia group, social group, and respite care.
Centre Based Care
Centre Based Care (CBC) offers care in a ‘centre setting’ and may include structured group activities designed to develop, maintain or support the capacity for independent living and social interaction.
Some CBCs charge a daily fee to cover everything from transport to group excursions/outings and meals or light refreshments. Ensure you inquire about the fees and charges involved before using CBC services. CBC fees and charges may vary from centre-to-centre, like charging a daily fee to cover everything from transport to group excursions/outings and meals or light refreshments. For a list of CBC services see page 93.
Wyndarra Centre Inc. Circular Head Community Information and Resource Centre
• Counselling, support, information and advocacy for support, clients and carers • Counselling, information and for clients andassisting carers people • advocacy Home support services, in theirsupport choice toservices, remain at home • Home assisting in theirforchoice remain at • people Day activities youngtopeople with home varying abilities 2 days per week •• Day Overnight respite respite Day and and Overnight
• Aboriginal Community Support Service Personal care including Support Therapeutic •• Aboriginal Community Service Massage/Pool • Personal care • Home gardening and lawn mowing • Home gardening and lawn mowing • Domestic Assistance • Domestic Assistance • NDIS Packages • NDIS Packages Volunteers are an integral part of our Volunteers are an integral part of our service delivery. Opportunities for service delivery. Opportunities for involvement, include social support, involvement, include social support, massage, home gardening, transport, massage, home gardening, transport, Connections Plus program and tax and tax help for low income earners. help for low income earners.
43 Smith Smith Street, Street, Smithton Smithton 7330 7330 –– Phone: Phone: 03 43 03 6452 6452 2722 2722 –– Fax: Fax: 03 03 6452 6452 1509 1509 Email: wcentre@tassie.net.au info@wyndarra.org.au –– Web: Email: Web:www.wyndarra.org.au www.wyndarra.org.au
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Community Visitors Scheme
Community Visitors Scheme
Older Australians experience high rates of loneliness and social isolation but there are different initiatives to improve social connectedness and encourage interaction in the community. One example is the Community Visitors Scheme (CVS), which targets loneliness and isolation amongst older Australians through companionship. The initiative from the Department of Health uses volunteer visitors to meet with people on a regular basis to provide friendship and social inclusion. The service focuses purely on companionship and the volunteer will not provide personal assistance such as cleaning, personal care or nursing. The CVS improves quality of life to all involved with the program and has been proven to combat loneliness and isolation occurring in residential aged care or at home. Older people who would benefit from the CVS include people who have little contact with family or friends, are isolated from their own culture or heritage or have issues with their mobility which prevents them from participating in social activities.
What service is provided?
Under the Scheme, a volunteer will visit at least once a week for an hour. The CVS tries to connect like-minded individuals and recipients with similar hobbies, interests and likes to facilitate a good friendship. There are a number of different types of volunteer visits under the CVS: residential volunteer visits a participant for a one-on-one visit at A a residential aged care facility.
roup residential volunteers visit a small group of residents at G a residential aged care facility who have similar interests, like gardening or knitting.
home care volunteer visits a CVS recipient with an approved Home A Care Package at their home once a week for one-on-one interaction. Volunteers are not visiting to monitor your standards of care from your aged care service provider, be involved in any of your financial affairs, access your personal or care record information, provide any form of nursing or personal care, or follow up a complaint about your care. Think of your volunteer visitor as a dear friend that has come over for a cup of coffee and a chat. To be eligible for the CVS, you have to be an older Australian who is at risk of or experiences loneliness, isolation or cultural loneliness. However, you have to be receiving a Government subsidised residential aged care or a Home Care Package to be eligible for visits. For further information about the program in Tasmania, call Community Care Tasmania on 03 6334 0990 or visit, cct.org.au/community-programs/community-visitors-scheme .
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With one in four Australians experiencing bladder and/ or bowel control problems, incontinence is nothing to be ashamed of. Common problems include leakage from the bladder and/or bowel, urgency, waking frequently at night to pass urine, and constipation. Whilst incontinence affects people of all ages and genders, it is more common in women, with studies showing 80% of people with urinary incontinence are women, and problems become more common as you age. The good news about incontinence is that, in most cases, it can be either cured or better managed so it doesn’t disrupt your everyday life.
What is incontinence?
There are two types of incontinence:
rinary incontinence, which can appear in different levels of severity, U for instance, it could involve ‘leaking’ when you laugh, sneeze, or cough, or it could mean complete loss of control over your bladder aecal incontinence, referring to bowel leakage or involuntary bowel F movements but may also include excessive wind or straining.
Order Products Access all the healthcare products and information you need for the clients, patients or residents you support. With warehouses in every state, your orders for continence, wound care, skincare, nutrition and disability-related health products will be quickly delivered to anywhere in Australia.
National home care & community markets
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Incontinence
Understanding and managing incontinence
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If you have continence concerns you should talk to your doctor for professional advice on how to manage the condition. While incontinence can appear at any stage of your life, the risk of developing incontinence is more increased in older people. Generally, incontinence is linked to other health conditions, such as dementia, diabetes, heart conditions, or prostate problems.
Create good habits
It’s important to keep good bladder and bowel habits to reduce the risk of incontinence. The Continence Foundation of Australia recommends making changes to your diet and lifestyle that can make all the difference in managing your incontinence. Drink six to eight glasses of fluid a day, as shying away from drinking to try to stop bladder control issues can actually exacerbate the problem. Make sure there’s enough fiber in your diet and limit tea, coffee and alcohol. Take your time to empty your bladder properly, don’t strain or go to the toilet ‘just in case’.
Incontinence
Incorporating exercise in your daily routine can have a good effect on your bowel movements and strengthen your pelvic floor. The pelvic floor muscles support the bladder and bowel and play an important role in bladder and bowel control.
Where to get help?
If you’re experiencing bladder or bowel control issues it’s important to have a continence assessment to rule out any underlying medical problems. Speak to your GP or call the National Continence Helpline on 1800 330 066 for more information. They can provide information and advice, connect you to a wide range of professionals who can help with continence management and help you understand what different continence aids and subsidies may be available to you.
Products for incontinence
There are a lot of products available these days that can help with managing your incontinence, no matter the severity. These products include disposable or reusable pads and pants, mattress and chair protectors, catheters, and more. Most of these incontinence aids can be found in supermarkets and pharmacies for purchase. If you need extra assistance, you can engage the help of a continence nurse advisor who can discuss your needs and help you find products that will best manage your incontinence. If you receive support through the Commonwealth Home Support Programme (CHSP), you can access continence advisory services, or if you have a Home Care Package (HCP), you may be able to receive funding from the Government for incontinence aids. Additionally, the Government’s Continence Aids Payment Scheme (CAPS) is available to people with permanent or severe incontinence. You cannot access CAPS if you receive a Home Care Package. Visit the Department of Health website at health.gov.au for more information.
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Keep mobile, stay independent The changes that occur with ageing can lead to problems with mobility, such as unsteadiness while walking, difficulty getting in and out of a chair, or falls. These are reportedly the top mobility problems experienced by older people and a major cause of injury and death. Muscle weakness, joint problems, pain, disease and neurological difficulties can also contribute to mobility problems. Keeping mobile can give you the opportunity to maintain independence in order to fulfil daily tasks and live happily in your own home. Although light physical activity can help improve your mobility and remain independent, some people also find comfort and assistance in mobility equipment or aids which aim to help them live more satisfying and productive lives.
Creating a safe living space is critical to keep your independence and prevent injuries. Whether it’s slippery floors or tripping over electrical cords, some of the most common causes of injury in people over 65 are in and around the home. You can improve the safety of your home by making some basic changes: emove clutter around the home to reduce the risk of tripping over. R Keep hallways and staircases clear from clutter and check outside. I nstall grab bars and hand rails to help you get down the stairs safely or step in and out of the shower or bathtub without injuring yourself. epair or remove tripping hazards such as loose carpet, slippery R throw rugs or floorboards that stick up. Replace those items and use non-slip mats for more effective fall prevention. I nadequate lighting can also contribute to falls or injury so install brighter light bulbs where needed and make sure stairways and narrow hallways are properly lit. Make sure you have easy access to bedside lamps and consider using motion sensor lights to create better guidance for moving around your house at night. ven with grab rails, stairs can present a significant falling hazard. E Non-slip strips can help make stairs safer to go up and down or consider having a stair lift installed for easier access to the second level. ersonal alarms that can detect falls, call for help in an emergency P or have a GPS tracker can be used to help you feel safe and secure in your own home or when you’re out in the community.
Mobility aids can assist you
There are several different types of mobility aids available which can help you maintain independence and safety, assist in walking and moving about, helping you with personal care, making it easier for you to remain socially active, and maintain your quality of life.
Mobility
Improve access and safety at home
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New products and technology are continually introduced to the market. Some of the equipment available include:
obility aids – Aids which can help to prevent falls include walking M sticks or frames, wheelie walkers, manual and motorised wheelchairs and scooters. ersonal care – Some of these aids may include shower stools or P chairs, shower hoses, bath seats and boards, over-toilet frames, commodes, urinals, continence pads and supplies, aids to assist with dressing, and aids to manage medications.
ome safety – Some of the aids which can assist you around the H house during day-to-day living may include handrails, ramps, tap turners, non-slip mats, easy-grip utensils, and easy-pour kettles.
Assistive technology solutions
To remain independent and in good health, it’s important that you can look after yourself, move, eat and drink well, stay connected, and have fun. Fortunately, there are a range of assistive technology solutions that can support you to achieve all of this: Prepare your own meals and eat or drink independently Communicate and stay connected
Move around your home and community
Mobility
Manage your own personal care such as bathing or dressing Use your computer, tablet, or phone
Participate in sports and other recreational activities Control your appliances such as your TV and lights Undertake daily tasks safely
Be more independent in your own home and when out and about
With over 11,000 assistive technology products on the market, it can be difficult to know what the best solutions for your needs are.
Independent Living Centres (ILCs) are information resource centres, located in every State and Territory, that display a range of products and equipment to assist with daily‑living activities. You can visit an ILC to test products and equipment and select those most suitable before purchase.
In Tasmania, the Independent Living Centre supports people with their assistive technology choices through information and advice, allied health support as well as access to grants for individuals to get access to a range of technology items including: Emergency call systems
Kitchen equipment
Telephones
Hoists and transfer aids
Wheelchairs and scooters howering, toileting, and S dressing aids
Seating, beds, and mattresses Vehicle modifications
Smart home technology
Through an online National Equipment Database (NED), you can search over 11,000 assistive technology products Australia-wide, including supplier details and product specifications. Find out more at askned.com.au . For further information about Independent Living Centres, email info@ilct.com.au or call 1300 885 886.
See page 94 for providers offering mobility equipment or visit AgedCareGuide.com.au .
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Transport services Getting to appointments, the shops or social events can be challenging if you don’t have a car, and even more challenging if you have mobility issues. There may be times when friends, family and neighbours are unable to help out. While transport can be part of Government funded supports, there is also a range of free or subsidised transport options available through a variety of outlets.
Community organisations
These community volunteer transport services provide either direct transport or assist older people in accessing public transport. They can take you to appointments, out and about in your community, visit friends and family, or go to the shops. Depending on the organisation the services may be free or you may have to pay a small contribution towards the organisation. St John’s Ambulance Australia provides a community transport service and patient transport service in most States or Territories. These services can support older people who need to attend medical appointments or hospital, visit loved ones, or for grocery shopping.
Local Councils
Tasmania’s local councils frequently offer transport in two forms – community buses and personal transport. Some councils operate community buses on a weekly basis with many offering the convenience of door to door pickup and drop-off. As well as taking residents to shopping centres, many council-run community buses visit other services and activities, such as libraries, senior’s clubs and groups. There is usually a nominal minimal charge for using the community bus. Some councils offer personal transport for medical, wellbeing and other essential appointments. Contact your local council for information about transport in your area.
Other transport options for seniors
You may be eligible for free or cheaper public transport in Tasmania if you hold a Pensioner Concession Card or Veterans’ Card, Seniors Card, Companion Card, or Health Care Card, or are a Tasmanian senior over the age of 70. Tasmania also operates a Taxi Subsidy Scheme that assists people who are unable to use public transport due to a permanent or severe physical disability, or are wheelchair dependent, and meet the low income test requirements. Contact Transport Tasmania on 03 6166 3343 or online at transport.tas.gov.au for more information about transport options.
Transport services
In Tasmania, there are many volunteer groups, such as local churches, clubs or Rotary groups, that support frail elderly people over 65 years of age in many ways, including through transport services.
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Regional Assessment Service (RAS)
Regional Assessment Service (RAS)
To access basic Government funded in home support under the Commonwealth Home Support Programme (CHSP) you need to be assessed by a RAS. The aim of the RAS is to ensure the services respond to you and your carers’ needs and support you in retaining or regaining skills that enable you to continue living independently in the community.
What services does RAS provide?
The RAS helps to identify you and your carers’ needs for support and your goals for greater independence and wellbeing. It provides in home, face to face assessments of new and existing clients/carers. RAS allows assessments to be conducted independently from service provision and ensures assessors consider the full range of options when responding to you and your carers’ needs and goals. Some of these needs may include assistive technology, therapeutic interventions, community care services or other support organisations. They liaise with other service providers, GPs/specialists and community support networks, and communication is made to make sure desired outcomes are achieved. RAS plans and coordinates exit and transfer to other appropriate service systems including Home Care Packages and/or residential care if required. The service also provides care coordination if you have multiple providers or more complex needs.
How the assessment works
An assessor from your local RAS will visit you for the assessment. They will ask you questions about your personal situation, health, and if you’re already receiving some support. The RAS assessment is a free service. You might like to have some support, a partner, relative or friend, present during the assessment. An interpreter can also be arranged. Together with the assessor you will work out a Home Support Plan detailing your needs and goals, and what services are needed to achieve those.
Referrals
The RAS team ensures your diverse needs are addressed through appropriate assessment, or can identify the need for other relevant assessments. After an assessment has been completed you should be given a referral code which you need to access services. Alternatively, RAS can make a referral to a CHSP provider following a discussion about the availability of appropriate services and a discussion with you about your preferences. Find out more about CHSP on page 14 or call My Aged Care on 1800 200 422 to request a RAS assessment.
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Aged Care Assessment Team (ACAT)
This may be a Home Care Package (see page 18) provided to you in your own home or residential care in an aged care home (see page 41). The ACAT is staffed by doctors, nurses, social workers, occupational therapists, and other health professionals.
How the assessment works
A member of your local ACAT will visit you in your home or in hospital to assess your needs. You will be asked a series of questions to work out how much and what sort of help you require with daily and personal activities, to determine the best care option for your situation. With your approval, the ACAT will also contact your local doctor to gain more information on your medical history to assist with the assessment process. There is no charge for the assessment as the ACAT is Government funded. Carers, relatives or close friends are encouraged to be involved in the discussion. The ACAT will discuss the result of its assessment with you and the options that would be most suitable and what is available in your area. If there is no package of the assessed level immediately available, you may be offered a package at a lower level or CHSP services to help you while you wait. While an ACAT cannot make recommendations about individual homes or community services, they can provide you with information to assist you to make decisions. If you are of non-English speaking background and require an interpreter, please advise the ACAT when making your appointment.
Referral code
If the ACAT considers you eligible for services, you will be given a referral code. The service provider of your choice will need this referral code to access your client record on My Aged Care and manage the referral. Make sure you ask for the referral code if you haven’t been given one.
Not satisfied with the ACAT?
If you have a complaint or are not satisfied with the assessment or recommendations, you should advise the person in charge of the ACAT. If you cannot reach an agreement, you can appeal the decision. You will be sent a letter by the ACAT explaining how you, or someone acting on your behalf, can appeal. Call My Aged Care on 1800 200 422 if you would like to organise an ACAT assessment.
Aged Care Assessment Team (ACAT)
If you are no longer able to manage at home without basic assistance, the ACAT helps you, and your carers, determine what kind of care will best meet your needs.
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Residential Care flow chart Government subsidised home
OR
self-funded aged care home
If your situation is urgent then the ACAT will assess you as quickly as possible
Your family or carer
At anytime! You can find someone to help you:
OR You
Remember it takes anything from a few weeks up to more than a few months to find the care home that suits you
Placement consultant
Case manager, advisor or placement consultant
Aged care advisor Social worker Case manager Hospital discharge planner
Contact My Aged Care 1800 200 422
ACAT
Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au
These professionals know the system really well and their help can make your search much easier. Other useful people: Financial advisor Health fund
Recommend Home Care Packages
Eligible for subsidised residential aged care
• RES IDENTIAL AGE D C A RE FAC I L I TY • NURS ING H O M E • C A RE HO ME
Veterans’ Affairs Self funded supported accommodation
• S UP P O RT ED ACCO M M O DAT I O N • CA R E CO M M UN I T I ES
ACAT Aged Care Assessment Team
Local council
• R ET I R EM EN T LI V I N G W I T H I N -H O M E S UP P O RT
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Aged care homes If you are unable to continue living independently at home, you may choose to move into an aged care home. The Australian Government regulates and funds the provision of much of the aged care in Australia. ‘Aged care home’ is the term most commonly used, but you may also find this type of accommodation referred to as nursing home, aged care facility, residential aged care, or high and low care facility. All of these terms can be used interchangeably to describe the same type of living arrangement.
There are also non Government funded aged care homes which are called supported or assisted living complexes. These do not require ACAT or Government approval.
Where do I start?
If you, or someone close to you, feel you are in need of some form of residential care, you can speak with your doctor, who can make initial contact with My Aged Care. You can also contact My Aged Care direct or a representative, like a family member or friend, can do this on your behalf. Call 1800 200 422 to organise an ACAT assessment. See page 39 for information about ACATs.
The next step
After being approved by an ACAT for Government funded residential care, you may begin looking for your future home. You can do this yourself or you can hire a placement consultant who can make the job much easier for you. It is important to know and understand the types of homes available in your area as this may affect the cost and services you receive. It is also recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will enable you to gauge the feel and culture of the home.
Homes and their services
Aged care homes provide accommodation ranging from single rooms with ensuites to rooms with shared bathroom facilities. They must provide specified care and services to all residents at no additional cost. Services that must be provided at no additional charge for all residents who need them, irrespective of their level of care needs, include: asic accommodation related services such as beds, mattresses, b linen, bedside lockers and chairs general laundry and cleaning services
maintenance of buildings and grounds utilities such as electricity and water
t he provision of staff continuously on call to provide emergency assistance
Aged care homes
Entry into a Government funded aged care home requires approval by an Aged Care Assessment Team (ACAT).
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ssistance with personal care such as bathing, going to the toilet, a eating and dressing assistance with mobility and communication
ssistance in obtaining specialised therapy services, or a health a practitioner service meals, including special diets
toiletry goods such as towels, washers, soap and toilet paper support for people with cognitive impairment like dementia social and recreational activities rehabilitation support
Additional services as appropriate to individual care needs where a fee may apply include: goods to assist with toileting and continence aids
Aged care homes
therapy services such as speech therapy, podiatry, occupational, recreational and physiotherapy
r egistered nurses to assess, plan and manage care, including complex pain or wound management, palliative care program, special feeding, dialysis and oxygen therapy
For people with dementia, it is important to ask a home whether it offers separate or secure dementia specific units or wings. Some nursing homes may have a secure garden area specifically designed for people with dementia, which is generally attached to the secure dementia unit. There are homes that cater to a specific cultural and linguistic group or may offer culturally appropriate services. See page 90 for a list of culturally appropriate care homes and services g.
Pets can help lessen feelings of loneliness and isolation, and some homes are happy to accommodate you and your pet. Some nursing homes even have live-in pets. You’ll find these C listed in the directory section of this guide, starting on page 79.
Accreditation and certification
All Government funded care homes must meet required accreditation standards and demonstrate continuous improvement with regard to the quality of care and services provided to residents. The standards that must be met cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement, and safety and security. The Aged Care Quality and Safety Commission is responsible for the review of aged care homes. It monitors residential aged care services to ensure their compliance with the accreditation standards. You can ask the provider for the accreditation status of the home or access reports and find information about the process on the Commission’s website – agedcarequality.gov.au .
New quality standards
The Aged Care Quality Standards were introduced in 2019 as a new measure of quality in aged care.
Fred French, Newstead
Peace Haven, Norwood
Freemasons Home, Lindisfarne
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The eight new standards have a much stronger focus on consumers to help them make informed decisions about aged care services. Aged care providers should work in partnership with consumers and their families to deliver care that supports their health, wellbeing and quality of life. The Quality Standards include the following focus areas: Consumer dignity and choice Ongoing assessment and planning with consumers Personal care and clinical care Services and supports for daily living Organisation’s service environment Feedback and complaints Human resources
Aged care homes
Organisational governance Each of the standards looks at three key aspects: What is the outcome for the consumer What are the expectations of the organisation What are the organisational requirements to show that the standard has been met The new standards revolve around consumers, their families and the staff providing care. This partnership between the provider and consumer needs to work in order for the eight areas to succeed. All Government funded aged care homes and home care services are measured against the new standards, and organisations must be able to provide evidence of their compliance and performance with the Quality Standards.
Charter of Rights
Supporting the Aged Care Quality Standards is a single Charter of Aged Care Rights, protecting the rights of consumers receiving aged care services and their right to be properly looked after, treated well and given high quality care and services. All aged care providers have to provide a personally signed copy of the Charter of Rights to every one of their residents or care recipients. The Charter covers 14 fundamental protections stating all older Australians receiving any type of Government funded aged care supports have the right to: 1. Safe and high quality care and services; 2. be treated with dignity and respect; 3. have your identity, culture and diversity valued and supported; 4. live without abuse and neglect; 5. be informed about your care and services in a way you understand; 6. a ccess all information about yourself, including information about your rights, care and services;
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8. h ave control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions; 9. your independence; 10. b e listened to and understood; 11. h ave a person of your choice, including an aged care advocate, support you or speak on your behalf; 12. c omplain free from reprisal and to have your complaints dealt with fairly and promptly; 13. p ersonal privacy and to have your personal information protected; 14. e xercise your rights without it adversely affecting the way you are treated. You or your representative will be asked to sign the Charter, to acknowledge that your provider has given you information about your rights in relation to the aged care service, information about your rights under the Charter, and a copy of the Charter signed by your provider. You have the option of signing the Charter and even if you choose not to sign the document you can still receive care and services. Find out more on agedcarequality.gov.au or call the Aged Care Quality and Safety Commission on 1800 951 822.
Aged care homes
7. h ave control over and make choice about your care and personal and social life, including where the choices involve personal risk;
You might be at a stage where you no longer feel able to live independently at home, even with carer support or home care services to help you. If that’s the case, it may be time to consider Residential Care. We are your local non-profit, Tasmanian aged care organisation. We embrace a service culture of excellence, professionalism and warmth. Contact us today to discuss your needs.
onecare.org.au Bishop Davies Court, Kingston
(03) 6220 1200
Umina Park, Burnie
The Manor, Kings Meadows
Barossa Park Lodge, Glenorchy
Rubicon Grove, Port Sorell
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Complaints
If you have concerns or are unhappy about the standard of care you are receiving, you or your representatives are strongly encouraged to firstly take all complaints to the facility management for resolution. It’s always best to address concerns rather than leaving it to escalate. If you don’t feel comfortable to deal with it yourself, you can ask an advocacy service to help you. If the matter is not resolved, you can then make complaints to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au . Anyone can make a complaint about anything that may constitute a breach of the service provider’s responsibilities to past or present residents.
Aged care costs
Costs for residential care Aged care homes charge a range of fees to cover the cost of care, accommodation and living expenses, and these can vary enormously between facilities, and from resident to resident. Understanding the rules and seeking specialist advice from an aged care financial advisor to minimise costs is recommended. See page 67 for more information on financial advice. Both your income and financial assets affect your entitlements. The income and asset tests have been combined, to ensure a consistent fees policy. This will address the issue of asset rich, income poor residents paying for all of their accommodation and nothing for care, and the income rich, asset poor residents paying for their care but not for accommodation. The cost of care is divided into two parts – daily care fees and accommodation payments:
Basic Daily Fees
As a resident in an aged care home you are asked to pay a daily fee as a contribution towards the cost of care and living expenses, such as meals and refreshments, cleaning, laundry, heating and cooling, as well as social activities. In addition, the daily fee contributes to the costs for personal care, including assistance with daily living such as bathing, dressing and toileting, assistance with mobility aids, therapy, and certain medical and pharmaceutical services. The maximum Basic Daily Fee for all permanent residents who enter an aged care home is 85 percent of the maximum base rate of the Age Pension for a single person. This is the same amount you will be charged if you’re staying in a nursing home for a temporary stay as a respite resident. It is adjusted each March and September at the same time as the Age Pension.
Leading the way The Queen Victoria village is set in a beau�ful loca�on with sweeping water views of Hobart's River Derwent and blooming gardens. In this enviable se�ng, we provide for our residents' needs and offer both residen�al aged care and independent living and addi�onal services; hairdressing, wellness centre pool & gym, daily recrea�onal and leisure ac�vi�es, access to visi�ng allied health professionals, resident & family technology services and cafe. The Queen Vic Way is the essence of our community, where respect and compassion for people ma�ers , and we deliver progressive and accountable care and service for the individual. If it's �me to consider aged care services, talk to our admission specialist, we are here to support your journey. 13 Milford Street, Lindisfarne, TAS, 7015 P 03 6243 3100 E admin@qvcare.com.au W www.qvcare.com.au Facebook www.facebook.com/QVCare/ Celebrating 129 years 1891 - 2020
The view from the Queen Victoria Care Main Lounge
Respect CompassioN Accountability Progressive
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As of 20 March 2021, the maximum Basic Daily Fee is $52.71 per day for all full pensioners and some part pensioners. Depending on your income and level of care, you may also be asked to pay an income tested fee as part of the daily fees. However, this does not apply to respite residents. If you do receive income other than your pension, you will be assessed by Centrelink, or Veterans’ Affairs if you are a veteran, to determine how much extra you can be asked to pay as an income tested fee.
Basic Daily Fees – prior to 20 March 2008
If you were a permanent resident in an aged care home prior to 20 March 2008 (including residents on leave), you will continue to be subject to the pre 20 March 2008 rules governing the Basic Daily Fee unless you are discharged from permanent aged care for a continuous 28 days.
Aged care costs
How much will I pay?
If you can afford to, you will pay a basic fee of up to 85 percent of the maximum base rate of the Age Pension, for a single person, a means tested (your income and assets combined) contribution to your accommodation, and a means tested contribution to your care. The maximum means tested contribution will be allocated toward your accommodation payment until the full cost is paid and then toward your care fee. The family home will continue to be exempt from the aged care assets test if occupied by a spouse or other protected person. No one will need to pay a care fee greater than the cost of their care. In addition, an annual cap of $28,338.71 will apply to your means tested contribution to your care costs, together with a lifetime cap of $68,012.98 for means tested care fees (Rates as at 20 March 2021). Any income tested contributions you may have made as recipient of Home Care Packages will be taken into account in calculating lifetime care expenditure. The treatment of the family home will not change from the current arrangements, for example if it is occupied by a spouse or protected person. Even when the value of your former home is included as an assessable asset, its value will be capped at $173,075.20 (March 2021 prices). It is only counted in determining your ability to pay for your accommodation.
Accommodation payments
Accommodation payments are different from daily care fees. They are used by the aged care home as capital funding to improve the quality of the buildings and services they provide. Not everyone pays an accommodation payment. It depends on the value of your assets and income at the time of entry into care. If you have more than $51,000 in assets and income, you can be asked to pay an accommodation payment, but you must be left with at least $51,000 in assets after your payment (Rates as at 20 March 2021).
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Choose how you pay When moving into an aged care home, if you have the capacity to contribute to the cost of your accommodation, you can now choose how you pay for it. You have a choice of three options, however, if you start with one option and change your mind, you have up to 28 days from the date you move into the care home to decide how you wish to pay.
Payment Option 1: Refundable Accommodation Deposit (RAD)
This is a single payment made to the care home and works similar to an interest-free loan.
Payment Option 2: Daily Accommodation Payment (DAP)
In this option, you pay a periodic payment (usually on a monthly basis) for your accommodation; it is calculated based on the daily rate of the RAD. To calculate the daily payment equivalent of the refundable deposit, the RAD is multiplied by the Maximum Permissible Interest Rate (MPIR) and divided by 365 days. The MPIR is set by the Government and is updated every three months – as of 1 April 2021, it is 4.01 percent. The daily payment amount must be equivalent to the refundable deposit amount and is the maximum you can be charged per day for the room. These periodical payments are not refunded when you leave the home.
Payment Option 3: Combination payment of RAD and DAP
If you wish you can also choose to pay a combination of both a RAD and a DAP. For example, let’s assume the RAD is $400,000 but you want to only pay half of a deposit ($200,000) and the other as a DAP. Use this formula to calculate the DAP: (Balance of price x MPIR) / 365 = ($400,000 - $200,000) x 4.01% / 365 = $21.97 per day (MPIR from 1 April 2021). Or use our easy to use fee estimator calculator on agedcareguide.com.au/nursing-home-fee-estimator . For further information, call My Aged Care on 1800 200 422 or Centrelink on 13 23 00, or discuss with a placement consultant or financial advisor. Disclaimer - This information is a summary of the main provisions relating to aged care costs and while care has been taken to ensure that it is current on date of publication, it should not be taken as an authoritative source. Please phone 1800 200 422 for more complete, up-to-date information.
RAD and DAP
The balance of the deposit is guaranteed to be refunded when you leave the home, but only after any amounts which have been used to pay for agreed services have been deducted.
Applying to a home
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Applying to aged care homes
As soon as you have been approved by an Aged Care Assessment Team (ACAT) for Government funded residential care, you can begin looking for your future home. You can do this yourself or you can hire a placement consultant to do this for you. When searching for nursing homes, decide what features are important to you. Are you looking for an extra service facility, a specific cultural environment or a facility with pets? It is important to know and understand the types of homes that are available in your area because this may affect the cost and services you receive. It is recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will allow you to get a feel for the culture of the home and its surroundings. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to move into. When you have narrowed down which homes would suit your needs and wants, it is best to apply to a number of homes to increase your chances of finding a place quickly.
Waiting for residential care
Wait lists
Some aged care homes may have wait lists and the length of these varies between homes. If your situation is urgent, please inform the staff at the home. Aged care homes cannot predict or know when a vacancy will occur, so it is important to keep in regular contact with the aged care homes to ensure they are aware you are still interested in admission to their home. If you’ve engaged the services of a placement consultant they will monitor vacancies for you.
What happens when a vacancy occurs?
The person in charge at the aged care home will either ring you, your carer or family directly, or phone the social worker if you are in hospital. You may be asked to make a decision within hours because there are usually other people also waiting. You, or the relevant hospital worker, will need to arrange for your transfer to the home as soon as is practicable. If you are unable to move into a home straight away, you will be given seven days after you have agreed to accept the place to move in. This is called pre-entry leave.
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From the date of acceptance you may be charged for your care and be eligible to receive financial assistance from the Government. Be aware that if you move into an aged care home that’s not your first choice, your priority on the waiting list of your preferred home will drop. It is not acceptable to be charged any fees, or be expected to make any donation, before you formally accept a place in an aged care home.
Deciding on a home
There are a number of things to consider when deciding which aged care home will best suit your needs. The following is a brief checklist:
re the staff warm and friendly? You want to be able to feel at ease A and comfortable in communicating with the staff.
ow many staff work at the home and what is the night time ratio of H staff to residents? Is the home secure, particularly at night?
Are there keypad locks on the doors or are CCTV cameras installed?
oes the home have the provision for you to age in place and remain D as your care needs increase? Do they offer single rooms with ensuite?
I f you are looking to move into a home with your spouse, is this provision available? Are clothes laundered on or off site?
oes the room have access to a private phone line, internet D connection or pay TV? re the floor coverings clean and fresh, or is there an odour A throughout the home?
I s the room temperature comfortable for you, and are you able to control your own room temperature?
hat personal items and furnishings can you bring into the home, W and what provisions are there for storage of personal items?
I nspect the kitchen if possible, and find out if meals are cooked on site or are delivered. Are the meals flexible and will they meet your special requirements? re there spaces for you to meet with family and friends and to A celebrate special events?
I f you like pets, find out if the home is pet friendly and either has pets at the home or a visiting pet program. Be sure to enquire about the range of activities available and entertainment programs. These are vital for your ongoing wellbeing. Equally beneficial are outdoor areas or gardens; if relevant, check whether they are secure. Other services you may be looking for include hairdressing salon, on site café, a chapel or provision for church services.
Deciding on a home
Is the home clean, fresh and in good repair?
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Moving into a home The process of moving in is often referred to as the ‘admission process’ and starts with an initial introduction, orientation and assessment. During the assessment a staff member will gather information including medical conditions, family history, food preferences, social and recreational likes and dislikes, and interests. This information will be used to create a care plan. The care plan is updated regularly and you can request to see a copy at any time.
Moving into a home
Family members and carers are welcome to assist in identifying social and care needs.
What can you bring with you?
Your aged care home will already have most of the furniture and furnishings, such as beds, chairs, wardrobe, curtains and floor coverings, so it may be helpful to directly ask the home what you can bring with you.
Personal items
Having personal belongings around you may help you to feel at home in your new environment. Some people may like to bring family photographs, their favourite films, books, music or other treasured items.
Clothing
It is important to ensure that personal clothing is properly labelled. Most nursing homes will launder your clothing either on site or through a laundry service. Bring enough clothing to allow for items being washed as it might take a couple of days before clean laundry is returned to you. Because of the large volume of washing, nursing home laundries often use commercial washing and drying machines, so make sure your clothes are machine washable and labelled with your full name.
Continence aids
Residents with higher level care needs who require products for the management of incontinence will have these provided by the aged care home. Other residents may be required to purchase these items.
Radios, TVs, computers, digital clocks
Residents can bring with them their preferred electrical and electronic items. Each item will be checked, tested and tagged for use.
Medication
It is important that you bring all prescription medication you’re currently taking with you on admission. Care staff will manage and administer the medication to ensure safe and quality use of your medicines.
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Topical creams, herbal remedies, vitamins and elixirs, which are non‑prescription items, should be declared to the staff.
Toiletries
The aged care home supplies the basic necessities such as toothpaste, soap and toilet tissue. Specific items or particular brands need to be purchased at your own expense.
Mobility and wheelchairs
Wheelchairs, scooters, walking frames, and other mobility aids will be assessed to ensure that these are appropriate to your current situation. The maintenance and upkeep of scooters and wheelchairs is your responsibility.
Making the transition
If you have not done so already, this is a good time to talk to your loved ones about your wishes for your future medical care. Writing your wishes in a letter or statement can help guide health professionals and those close to you if you become seriously ill or injured and are unable to make decisions about your own care.
Daily living in a nursing home Moving house is often stressful and it may take time to settle into your new environment. Here’s what you can expect from life in a nursing home. If you are thinking about moving into a nursing home you’re likely to experience a massive range of emotions, varying from relief and excitement to uncertainty and apprehension. Living in a nursing home will be different and it may take a while for you to settle into your new life. Generally life in a nursing home will be easier for you, and many residents have reported they actually enjoy an enhanced quality of life and improved social life.
It’s your home
While areas such as the dining room and lounge are communal, your room is your own. Nursing homes positively encourage you to bring personal items for your room, such as pictures, photos, ornaments, furniture throws and smaller pieces of furniture. Find out prior to moving what extra personal belongings you can bring so you can still enjoy the things which have meaning to you.
Daily living
Once you have been offered a place in an aged care home, it is also important to organise your medical and financial matters, and who you will need to tell about your move.
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Social aspects and routines
Chances are you’ve moved from living in a house on your own or with a partner, so you’ll need to get used to a few more people being around. However, the choice is yours as to how social you want to be. You can choose to be social in the communal areas and spend time with other residents or simply find a quiet corner or remain in your room to enjoy your own company. Nursing home staff are generally friendly and outgoing, and they will respect your need for privacy. Many nursing homes have strong links to the local community. You can choose to get involved with activities such as meeting local school children or other people from other groups. As well as adjusting to new people, there may be some changes to your daily routines, such as slightly different meal and shower times.
Daily living
Multiple activities
Nursing homes offer many social aspects and multiple activities such as exercise classes, religious services/classes, bingo, arts and craft, concerts and outings. It doesn’t mean you have to take part, you still decide what you want to do. You can continue to enjoy your usual activities outside the nursing home, such as attending any regular classes or meeting friends in your favourite coffee shop. The choice of how you spend your time is yours.
Partners and pets
Some homes offer rooms for couples in the form of adjoining rooms, double rooms, or even a single unit for couples. This means couples can continue living together even if they have different care and support needs. While most homes do not allow residents to have their personal pets, many homes now have ‘live-in’ animals such as cats, rabbits, dogs and birds. Some nursing homes also arrange for a variety of animals to visit regularly.
Family and friends
Your family and friends are always encouraged to visit and many nursing homes also have special areas available for private functions. This means you can still hold special events for family and friends in your nursing home.
Going on a holiday
When you live in an aged care home you can still go on a holiday. You can leave the aged care home for up to 52 nights in a financial year. This is called ‘social leave’. The Government will continue to pay subsidies on your behalf to the aged care home and you still have to pay your daily fees and income tested fees. If you are away for longer than 52 nights, the Government will stop paying subsidies and you may be asked to pay any owing amounts to the aged care home. The 52 night rule can not be extended.
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Extra services Some aged care homes provide ‘extra services’, such as a higher standard of accommodation, increased entertainment options, and more diverse food choices. Extra service homes have approval from the Australian Government to offer these additional hotel type services and they come at an additional cost to the resident. ‘Extra service’ only refers to the standard of accommodation, meals, food, and entertainment, and not to the level of care which is legislated to be of a high standard across all aged care homes. Services delivered and cost may vary between providers and they should be outlined in your Resident Agreement.
Some of the extra services you might be offered include: A bigger room
internet
daily newspaper
satellite TV
phone
choice of meals
selection of beverages including wines, beer, and spirits special therapies such as massage, aromatherapy, or podiatry leisure/entertainment facilities
Fees
Extra service fees are set by the provider and approved by the Australian Government. This is an additional charge on top of the basic daily care fee, accommodation payment all residents pay, and any means tested fee. Some providers may offer rooms with a non-optional extra service package. You can only take up the room if you agree to and pay for the extra services offered. Other providers may offer extra services as an optional package that you can choose or cancel at any time. In this case, switching from general residency to extra service residence within the same home, does not change the accommodation payment you have already agreed to when entering the home and the provider cannot charge a new or additional accommodation payment.
Additional services
All people in aged care homes have the option to purchase additional services, such as entertainment or lifestyle choices, for an extra fee. Providers can not charge additional service fees for anything that is part of the normal operation of the nursing home and you have to agree to these charges before they are being delivered. Aged care homes that offer extra services are listed in the residential table starting on page 79.
Extra services
In some cases, the whole of the home is ‘extra service’, while in others, a distinct part of that home, such as a separate building, wing or unit, is dedicated to extra services.
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Taking a break Taking some time off from caring is crucial and known as ‘respite’. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Residential respite
To receive respite care in an aged care home, you require an assessment by an Aged Care Assessment Team (ACAT), except in emergencies. See page 39 for more information about ACAT.
Residential respite
Usually, you may have up to 63 days of Government funded respite care in any financial year, and it may be possible to extend the care period by up to 21 days at a time, if deemed necessary by the ACATs. When you have received approval by the ACAT, you may apply directly to the aged care facility for respite. Access to respite care is based on eligibility and need. Although residential aged care homes are allocated respite places, they are not required to keep these solely available for respite provision. You will need to book this respite in advance, although in the case of emergencies, it can be organised quite quickly. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to permanently move into.
Cost
The cost for respite in a Government funded aged care home is the same Basic Daily Fee as for a permanent resident of the home. This amount is currently $52.71 per day (20 March 2021 rates), which is the equivalent of 85 percent of the single maximum base rate of the Age Pension, regardless of whether you are a pensioner or not. A booking fee may also be charged to assist in securing a place. This is a pre-payment of respite care fees, not an additional payment, and it cannot be more than a full week’s fee or 25 percent of the entire stay’s fee, whichever amount is the lowest. There is no income and assets test or additional accommodation charge to access respite in an aged care home. This only applies to permanent residents of an aged care home. For respite in an ‘extra services’ home you may be asked to pay an extra fee to cover the cost of the higher standard of services. For more information about respite options and how to access, contact the Carer Gateway on 1800 422 737. Go to page 27 to read about respite options in your own home or community.
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Special needs groups
There are a number of groups of people that are recognised by the Government as ‘special needs’ groups when it comes to aged care services. Aged care providers are required to consider the needs of these groups in the provision of care:
are leavers – A care leaver is a person who, as a child or youth, C spent time in institutional care or other types of out of home care like orphanages, children’s homes or foster care.
Because of their experiences in institutionalised care, aged care has been flagged as an area that can cause distress and anxiety.
ulturally and Linguistically Diverse people (CALD) – Aged care services C that cater specifically for people who are culturally and linguistically diverse might have staff that speak a foreign language, have specific cultural activities or meet spiritual needs.
The ‘National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds’ strategy helps providers deliver quality care and aims to make culturally appropriate aged care more accessible. See page 90 for a list of culturally appropriate homes and services.
isability – If you have a disability, are over 65 years of age and currently D receive support through the National Disability Insurance Scheme (NDIS), visit ndis.gov.au or phone 1800 800 110 to find out what services are available to you. inancially disadvantaged – If you have genuine difficulty paying aged F care fees and charges, financial hardship provisions may apply. These allow for your fees and charges to be reduced or waived.
omeless – If you are currently homeless, or if you’re at risk of becoming H homeless, there are Government funded services that can help solve your housing problems, or assist with financial or legal issues. L GBTIQ – Through the National LGBTI Ageing and Aged Care Strategy, the Government aims to ensure lesbian, gay, bisexual, transgender, intersex and questioning (LGBTIQ) people have access to the same opportunities and options in aged care that are available to all Australians.
ural & Regional clients – Services offered in rural and regional areas R will depend on the needs of the whole community and sometimes aged care, health and community services are combined to meet local health needs. eterans – Veterans have a ‘special needs’ status to support complex V medical requirements that include the need for high levels of emotional and cultural support in old age, as a result of a veterans’ wartime experience. Contact the Department of Veterans’ Affairs on 1800 838 372 or visit www.dva.gov.au for information about support for veterans.
Special needs groups
boriginal and Torres Strait Islander (ATSI) – The care needs of older ATSI A people can be quite specific and there is a cultural element that needs to be considered in the delivery of care. See page 90 for an overview of service providers that have indicated to cater for ATSI clients.
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Meeting the needs of all cultures For many older Australians, leaving their home to move into residential care is a lifestyle change that can lead to an emotionally challenging experience. This transition can become more challenging for older people from Culturally and Linguistically Diverse (CALD) backgrounds requiring access to residential and community aged care services that are sensitive to meeting their specific cultural, spiritual, dietary and linguistic needs.
Cultural services
With an increasing ageing and migration population, it is essential that Australian aged care services and communities have the capacity to respond to the unique needs of people from CALD backgrounds. It is also common for people from non-English speaking backgrounds who have developed dementia to forget the English language they have learnt and revert to their original mother tongue even though they may have lived in Australia for many years. Meeting the needs of the nation’s older people from CALD backgrounds has been a growing focus of the Australian Government, especially over the past few years. The highly complex nature of meeting and understanding the needs of ageing CALD Australians is being increasingly recognised by Government with emphasis and focus also being put on the risk factors specific to CALD Australians that can affect their ageing experience.
Partners in Culturally Appropriate Care
Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities. Through training, workshops and information resources, the PICAC program aims to equip and support residential and community aged care service providers to deliver culturally appropriate care. Call 03 6221 0999 to find out more about PICAC in Tasmania.
Breaking language barriers
A significant proportion of the Australian population speak a primary language other than English and patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans. They may also have a decreased understanding of their diagnosis, and overall, less satisfaction with their care. Access to high quality medical interpreter services may improve the quality of care for these patients. The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Government, available 24/7 on 13 14 50. See page 90 for a list of aged care homes and home care package providers in Tasmania who can meet the needs of people from a range of cultures.
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24-hour care in your own home Supported living communities combine the best advantages of retirement villages and nursing homes to provide a new and welcome choice for seniors. In a supported living community you buy and have a leasehold title to your own home, as in many retirement villages. However, unlike a retirement village, you’ll have access to various levels of personal care and nursing care, but this is provided in the privacy of your own home, a choice not available in nursing homes.
Care Communities
Run by approved providers, you can access Government funding for Home Care Packages, with home care services offered in the comfort of your own self-contained home in the village.
No asset-testing or ACAT assessments
Acquiring one of these homes, which is not Government funded, is surprisingly easy. There is no need for asset testing or income testing, and also no need for an assessment by the Aged Care Assessment Team (ACAT) that nursing homes require. If you already receive home support benefits before moving to a supported living community you can stay with your current provider.
Staff at supported living communities
Carers are always available to help out with daily housekeeping chores such as cleaning, vacuuming, clothes washing and ironing. Registered Nurses can prepare suitable care plans individually tailored to your health care requirements, including, regular health checks, medication management, wound and skin care, palliative in home care, illness prevention, pharmaceutical support and medication reminders.
Maintain your social life
While some residential aged care homes don’t cater for couples, supported living communities can offer the capacity for couples to stay together in their own home, even if they require different levels of care. The community centres offer many comfortable facilities, including lounge areas, libraries, television, games and activities rooms and tea and coffee facilities.
Choosing a supported living community
There are various factors which may determine your transition to a particular supported living community. It’s important to remember, the facility you will be happiest at will not necessarily be the most expensive. The right community for you is the community where you feel ‘most at home’.
Supported living
A new type of supported living is known as Care Communities. These are unique villages with the look and feel of a retirement village and the care of a nursing home.
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Retirement living and your choices If you are looking for a supportive environment with safety and security, you might like to consider a well managed retirement village. The size and levels of accommodation vary – from self contained independent living to serviced apartments. Think about the type of village you wish to live in and what you can afford on a continuing basis. It is essential that you ask questions to understand the financial implications of ‘owning’ a unit in a village.
Retirement living
Seek expert advice as well as that of your chosen village’s residents’ committee. Also, be sure to assess the culture and social side of the village to ensure they meet your expectations.
What is a retirement village?
Retirement villages are designed for people aged over 55 as an alternative housing and lifestyle option. They are popular with people who feel they need more security, support or company, but who want to maintain their independence.
Independent living
Independent Living Units (ILU), also known as villas or apartments are designed for active retirees. They range from one to four bedrooms and may be within a high or medium-rise complex, terrace housing arrangement, stand-alone or semi-detached.
Serviced apartments
Serviced apartments are generally one or two bedrooms and provide residents with some daily living assistance. Services may include cleaning, laundry and assistance with personal care. While a small kitchenette is usually included within the apartment, meals are provided in a dining room setting.
Residential aged care
Some retirement village complexes also offer residential low level care and high level care accommodation, as well as Home Care Packages for people with varying care needs. You will need an aged care assessment to access either of these care options. Go to page 18 to read more about the Home Care Packages or page 41 for information about aged care homes.
Types of villages
There are two types of retirement villages: Resident funded village Donor funded village Resident funded villages are owned and operated by the private sector or not-for-profit organisations on a commercial basis to produce a profit or surplus.
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The village is funded by the residents who ‘purchase’ their villa or apartment under one of the tenure arrangements. The residents also contribute to the village’s capital infrastructure and the cost of ongoing management. Donor funded villages are normally owned and operated by not-for-profit organisations or church groups. They include an element of charitable subsidy and entry is generally restricted to the needy.
Ownership
The various forms of occupation or ownership rights are referred to as ‘tenure’. The legal forms of tenure include Strata Title ownership, leasehold estates, licences to occupy, freehold or company share arrangement with related residency entitlements.
Deposit or entry contribution?
Before moving into a village, you will need to pay an entry contribution which is refunded if you move out of the village. However, a Deferred Management Fee (DMF) usually applies, and is deducted from the amount you receive back. This must be specified in the entry agreement or contract. The cost of entering a village depends on the facilities and services offered. Monthly service and maintenance charges also apply and you may have to pay for extra personal services like laundry. To reserve a villa, a nominal deposit is required and the village will have a policy on how long it can be held for you. Should you change your mind within this specified time, the deposit will be refunded. If you enter into a binding arrangement with the village, the deposit will be part of the purchase price. In some States and Territories, purchasers are entitled to a refund during a ‘cooling off’ period following the signing of a residency contract. Be sure to make enquiries regarding this as some villages may require an administration fee for refunds.
Fees and charges
There are many fees and charges associated with living in a retirement village. Ensure you are provided with full details of all applicable charges and what they cover. For example, there may be a regular maintenance charge that covers the running costs of the entire village. These costs may include upkeep of facilities, staff, council and water rates from common areas, security, insurances including workers’ compensation and public liability, contents insurance for common areas as well as village building insurance. In addition, the charge may also contribute toward a ‘sinking fund’ for major repairs and improvements.
Retirement living
Regardless of the type of tenure, residents are consulted about the ongoing management of the village. This ensures that the village you have chosen cannot be changed without the approval of the residents.
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What happens upon vacating?
While the resale value will be determined by the market, there are factors in a retirement village that can add value to your villa or apartment. These include good management, attractiveness and the services and amenities available to enhance retirement living.
Departure/exit fee
The village will deduct a ‘deferred’, ‘departure’ or ‘exit’ fee at the time of settlement of sale or re‑occupancy of your villa. This fee forms part of the purchase price, but its payment is deferred until the end of the occupancy. The amount is calculated using a formula that generally involves a percentage of your/your successor’s entry cost multiplied by the number of years of your occupancy, and may include a proportion of capital appreciation.
Retirement living
Can’t afford to buy?
Some retirement villages offer accommodation rental units, sometimes known as periodic tenancy, although these are generally reserved for people with limited financial resources and are usually income assessed. You don’t own the property but pay a weekly fee for the accommodation under the Residential Tenancy Agreement, plus bond. Depending on your circumstances you may be able to receive rent assistance from Centrelink.
Finding the right village When deciding on a retirement village, be clear about what you want, what you are prepared to compromise on and what you definitely don’t want. To help you with the decision making process, here are some points to consider: inances – Know your budget, what you can afford and what other F ongoing costs are required. Always seek expert legal and financial advice. Ask questions and ensure you fully understand all the financial and legal implications of living in a retirement village before you sign anything or hand any money over. ifestyle: Think carefully about how you spend your time now and L how you want to spend your time in the future. For instance, if you are looking for a complete lifestyle change, you might consider a resort retirement village. Many villages now offer special interest facilities such as golf and tennis courts, and more are now accepting pets. You may also want to think about whether you want a garden or access to one. upport: One of the attractions of a retirement village is the peace S of mind of 24-hour help and assistance. Many villages now offer additional home support services. This is ideal if you need additional help with personal care, meals, laundry and domestic assistance. ocation: When looking at locations, you may want to consider L whether you want to be closer to family or stay in or near the
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community you’re already in. You may have always dreamed of living by the sea or in the country, while proximity to shops may also be important to you. menities: Villages now offer a massive range of amenities A including libraries, restaurants, community rooms and barbeque areas. Ultimately you will be paying for these amenities through your weekly or monthly payments, so you may want to think about whether an all-weather indoor heated swimming pool or the caravan and boat parking is important to your needs. ther accommodation: Your or your partner’s needs may change O in the future, so you may also want to consider what other types of accommodation are available. Many developments are now offering serviced apartments and residential aged care at the same location, which means that even though your needs have might change, you can still live in the same community.
When you have found a village that appeals to you and you feel would suit your particular needs, it is recommended that you don’t rush into making a commitment. Instead visit the village often, get to know the management and staff as well as the residents’ committee and seek answers to all your questions. Also, request a copy of the village rules. These are generally appropriate rules to enable residents and guests to enjoy the village, particularly communal areas, and its lifestyle and are based upon courtesy and a mutual understanding between residents and management.
Life in a village
Living in a retirement village can offer a supportive environment and encourage independence, as well as the ability to enjoy social and leisure activities, if you choose. Many retirement village residents say they have become more active, confident and social since moving to a retirement village, and some go as far as to say they wish they’d done it sooner. While each village has its own culture, they are based on ‘senior friendly’ criteria and a community focused environment. You’ll be surrounded generally by like-minded friendly and welcoming neighbours.
Independence
A major appeal of retirement living is that help is at hand if there is an emergency situation and the on site security in various forms gives you peace of mind. Furthermore, management and staff can help organise additional support and services such as home maintenance and other services like organising laundry and dry cleaning. If you need some assistance to remain living independently, you can arrange for home support services like meal delivery or personal care services to help you out. You can choose to pay for these services yourself, or you may be eligible to receive a Government subsidy for these services. Find out more under ‘Support at home’ on page 13.
Retirement living
Choosing a village
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A placement consultant makes your job so much easier Needing to place a loved one into an aged care home can be a highly stressful event for families and carers. You might think its a lack of information or understanding but in fact its because you are both the carer and the person emotionally involved as well as the decision maker.
Placement consultants
This process can be eased significantly with the help of an aged care placement consultant who can take control of the running around, paperwork and planning. Moving into residential care is a situation most people postpone for as long as possible until the point of necessity, often leaving little time to organise everything. If some initial planning were to be undertaken it could soothe the transition and reduce the stress at what is a critical turning point in people’s lives. Planning should include obtaining information on the financial implications of entering residential care, gaining information on the facilities available in your area and ensuring Wills, Powers of Attorney and Guardianship are up to date. A placement consultant can take over a lot of the stress of searching for and transitioning into an aged care home.
How a placement consultant can help
Every single transition to aged care is unique and a placement consultant will take several things into consideration to make sure the advice is right for your circumstances: Are you looking for care options for a single person, or a couple?
I s there a physical condition that is deteriorating, are mental faculties and awareness impaired? Is there acceptance or understanding of this part of the journey?
hat are the family dynamics around the placement decision and W the impact on everyone involved? Having extensive knowledge of facilities in their area, as well as the placement process, an aged care placement consultant can often find a home faster, and one that is specially suited to your requirements. Through their established relationships with aged care homes, they are familiar with the culture of each home and, most importantly, they have advanced knowledge when vacancies become available. By knowing the culture of each facility and getting to know you, placement consultants can determine which homes would best suit your needs and preferences, and make prior applications to these homes. Without the assistance of an aged care placement consultant, you or your carer would need to constantly phone the facilities of your choice to demonstrate your eagerness and commitment to obtaining a bed in that home.
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Negotiate and advocate for you
They also complete all the necessary paperwork and application forms for entry into an aged care home which is helpful, as the applications can be quite daunting. They may suggest seeking financial advice where required. An aged care placement consultant helps share the load at this crucial time, can significantly speed up the time it usually takes to find a placement at a suitable home, thereby easing the transition into residential care. Be sure about your expectations of service and what the placement consultant is able to provide, including: ace to face family meetings to discuss your situation and a respect F for the emotions of all the family members involved Support and recommendations that cater for the specific requirements of your family and loved one
ounsel that prioritises family sensitivities, needs and special C requests, before asking how much money is available and getting the status of the financial situation
ractical assistance with urgent placement situations – which they P often are – where reducing the typical waiting times, or arranging respite care, is a necessity
Choosing a placement consultant
Within Tasmania there is a range of well qualified placement consultants who can help you in your search for aged care options. When you’re choosing a placement consultant to support you through the aged care transition, look for someone who is an expert in building and nurturing relationships, who is unbiased and independent, and has no business investment or alignment with any aged care facility.
Placement consultants
The aged care placement consultant advocates on your, and your family’s, behalf and is able to assist with the whole assessment process.
Are you considering aged care for a family member, but feeling overwhelmed? Our specialist team provide the unbiased and independent advice you need to select the right residential facility or in-home care strategy for your loved one. Facility selection
Transition to care
In-home options
Remove the stress and worry, call 1300 023 589.
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An independent professional is able to provide guidance based entirely on your individual circumstances, not biased by commission or kickbacks from any particular facility or provider. A quality, independent placement consultant will: ake their time to get to know you, your family, your circumstances, T requirements and preferences. nderstand the strengths and weakness of every aged care facility U they are recommending. now the required, and accredited, quality of the aged care facilities, K beyond the brochures and websites.
Placement consultants
rovide you with streamlined access to an extended services P network of professionals you may need, including financial advisors, lawyers, social workers and other specialists. e at ease with talking to Centrelink, doctors and health B professionals, ACATs, financial advisors, real estate agents and all the people along the way. Choose an advocate who will ease your concerns, supporting your family with all aspects of this transition, allowing you to focus on your loved one. Placement consultants are most happy for you to call them for a chat and understand you may talk to a number of them before making your choice. You can be open in your discussions because, as health professionals, they have a policy of confidentiality. Their professional fees may differ and it is reasonable to advise them if you are working to a budget. Some placement consultants charge by the hour, whilst others offer a package of services for one fixed price. Ensure that you are advised of all the possible fees and costs up front. Finally make sure you feel comfortable talking with the placement consultant because your professional relationship will be significant in them understanding what you want and organising the appropriate care services.
Resolving family disputes
Placing a family member into care can be life changing. There are many factors, physical, social, psychological and financial, that may arise which families sometimes find too difficult to cope with by themselves. For example, it is not uncommon for various family members to each have their own opinion on which aged care home is more suitable. Also, there is often one family member who is responsible for the majority of the negotiations and practical support, but every family member wants their opinion considered when it comes to making choices. Such situations can result in family conflicts. There are specialist health professionals who offer independent, non‑judgmental service, which can explore the subtleties of each situation and offer caring support in addition to counselling and conflict resolution. Go to page 94 to find placement consultants operating in Tasmania, or search on AgedCareGuide.com.au .
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At a time when your main concern is the health and welfare of loved ones, you are faced with the complex financial issues of aged care. The financial decisions surrounding aged care may be overwhelming, due to the different funding mechanisms that apply to nursing homes and ‘Extra Service’ facilities. These can be further complicated by the impact that a move to care has in terms of the pension paid by Centrelink and the fact that the family home is treated differently for pension purposes than for aged care purposes. Just getting a basic understanding of what forms you need to complete, when to complete them, and where to send them, can be a difficult path to navigate.
Paying for your care
You then need to consider important issues such as how to pay for any accommodation payment, whether to sell the family home or rent it out, how to maximise or keep the pension, all at a time when your main concern is finding a suitable place for your loved one to receive the care they need.
Financial advice
Expert financial advice imperative
By understanding the rules and being able to apply them to individual circumstances, financial advisors are able to save their clients thousands of dollars.
The Financial Experts in Aged Care and Retirement Home Care Am I able to get additional home care to stay at home longer?
Residential Aged Care
Pensions
Which option works best for you financially in Aged Care?
Do you know if you’re getting the right amount of pension? Can you get more?
Retirement Village
Granny Flat Rights
Which option works best for you financially in Retirement Village?
Do you want to stay at home longer? A Granny Flat Right may be the answer
For more information 1300 556 287 please proceed to our balanceagedcarespecialists.net.au website or call today for info@bfs.net.au your free phone consultation Balance AC HP-2021-Tas.indd 1
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Managing the complications of aged care
Many older Australians take up an aged care bed within one month of being assessed for residential aged care, this is often triggered by an unexpected event, such as a fall, or even a decline in the health of one member of a couple, affecting both of them. This means you, your partner or your family must make important decisions amidst the emotional and logistical upheaval you face in a very short period. Reoccurring questions such as ‘what are your options?’, ‘what will it cost?’, ‘will you keep the house and rent it out or should it be sold?’ and ‘what will happen to your Age Pension?’ can require urgent answers during what is often the busiest time of your life.
Financial advice
Throw in the payment/deposit system – Refundable Accommodation Deposit (RAD) or a Daily Accommodation Payment (DAP) – negotiating various fees with a facility, and filling in Centrelink forms, things can quickly become overwhelming.
How an expert can help
The best financial strategies and options will depend on your specific circumstances, objectives, and situation. A specialist aged care financial advisor can cut through the vast amount of information available and make sure that all aspects of your financial situation are addressed – the family home, accommodation payments and care fees, cash flow, and investment planning. A financial advisor can help you focus on the information and issues that are important to you and your specific financial situation. While every situation is different, there are some common elements of aged care financial advice which professional consultants often provide to their clients. Some of these elements include:
Strategies to fund accommodation payments Financial modelling of multiple care options Review and planning of tax implications Maximising Government pensions Minimising nursing home fees
Negotiating with aged care facilities Keep in mind, not all financial advisors are experienced in dealing with the financial complexity of entering into aged care.
Important questions to ask
Some important questions you should ask before engaging the services of a financial advisor include: Do they specialise or have experience with aged care financial issues? Will they provide you with an outline of all your options?
Will they provide their advice in ‘plain English’ and in writing?
ill they deal with Department of Veterans’ Affairs or Centerlink on W your behalf? Is the service a once-off or an ongoing service?
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What will it cost?
Fees will vary and it pays to contact a number of experts for a quote on their services so you can compare.
Financial counselling
If you’re experiencing financial difficulties and have little income, you may be able to receive free financial counselling services to help you work through these challenges. Operating from community organisations, financial counsellors can provide independent and confidential information, support and advice on a range of areas including consumer credit law, bankruptcy and debt collection laws, industry hardship policies, and Government concession frameworks. They can help you in your negotiations with financial institutions and creditors and may also be able to assist with your budgeting and referral needs. Find out more about financial counselling services in your State or Territory on financialcounsellingaustralia.org.au or call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor over the phone. Go to page 94 for a list of financial advisors operating in Tasmania or visit AgedCareGuide.com.au .
Disclaimer: The information in this book is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.
Aged Care Decisions Don’t Need To Be Complex
We know that in-home care is usually preferred, however at some stage, moving into a residential aged care facility may be a more suitable option. Careful planning can aid this difficult decision and minimise the worry, stress and confusion for all involved. Our role is to: • Provide a ‘big picture’ view so you can consider your options • Promote family cohesion to enable best decisions to be made collectively • Simplify complex information and processes • Give you confidence and peace of mind for the journey ahead
We specialise in Aged Care advice services and empowering you to understand the options available. This advice will provide you and your family the ability to make confident decisions and will alleviate unnecessary concerns.
Strategic Financial Planning 178 Macquarie St, Hobart, TAS, 7000 P (03) 6220 8330 F (03) 6220 8333 E advice@strategicfp.com.au W www.strategicfp.com.au
David Donato
Tony Daly
Accredited Aged Care Professional™ / Financial Adviser
Accredited Age Care Professional™/ Certified Financial Adviser®
TDT (Tas) Pty Ltd (ABN 32 142 013 947), trading as Strategic Financial Planning & Insurance, is an Authorised Representative of AMP Financial Planning Pty Limited, Australian Financial Services Licensee and Australian Credit Licensee (232 706).
Financial advice
Generally financial advisors charge a fee to help you with strategies to fund your aged care journey.
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Supporting the rights of older people Most of the time aged care services work well and the people who use them are happy with the service they receive. However, sometimes a problem may arise, and you may need help to speak up and have the problem resolved. Many people feel uncomfortable raising a complaint or concern, but it is important to address your concerns early and not leave it to escalate. This can be particularly difficult if your complaint is about the care or services that you are dependent upon for meeting your most basic needs. Nevertheless, we live in a society where each and every one of us, regardless of our age, has rights as citizens and individuals.
Advocacy
An aged care advocate can assist you to take choice and control over your care services and work with you and your family on the best way to address your concerns with a provider. Their services are usually free and they can give you information, advise, and support you to express your concerns or even speak on your behalf. They will aim to achieve the best possible outcome for you. An advocate can:
Help you understand your rights and responsibilities Listen to your concerns and discuss your options
Support you and give you confidence in addressing a concern
Raise a concern with the service provider or speak on your behalf
dvice is generally provided on consumer rights, human rights, aged A care rights and responsibilities, financial exploitation, substitute decision-making, and elder abuse prevention and response Advocates can assist with negotiating changes to your care plan, ensuring the needs of people from culturally diverse backgrounds are met. They also deliver specialist community education, such as self-advocacy and how to meet the needs of people with dementia and special needs. There are free and independent advocacy services in every State and Territory that provide free telephone advice, community education and other assistance for older people. The Older Persons Advocacy Network (OPAN) is a national network of nine State and Territory organisations that have been successfully delivering advocacy, information and education services to older people in metropolitan, regional, rural and remote Australia for over 25 years. The Australian Government funds OPAN to deliver the National Aged Care Advocacy Program across the country. Call 1800 700 600 to speak with an aged care advocate in your State or Territory or visit online at opan.com.au .
Advocacy
If you feel unsure or unable to address your concerns with the service provider, you can ask an advocacy service to help you.
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Memory change – is it dementia? Are you concerned about lapses in memory or other changes in your thinking or behaviour, or in someone close to you? See your doctor if you, or someone close to you, are experiencing these kinds of difficulties. Receiving a diagnosis is important because the underlying cause may be treatable. However, major changes in memory are not normal at any age and should be taken seriously.
Dementia support
What is dementia?
Dementia is a general term to describe problems that involve progressive changes in memory, thinking, behaviour, and the ability to perform regular daily activities. There are more than 100 different types of dementia. The most common types are:
Alzheimer’s – which attacks the brain resulting in impaired memory, thinking and behaviour
Vascular dementia – caused by poor blood flow to the brain, depriving brain cells of nutrients and oxygen needed to function normally
Parkinson’s related dementia – a chronic, progressive neurological condition, which in later stages can affect cognitive functioning
Frontotemporal dementia – a disorder causing damage to brain cells in the frontal and temporal lobes
The early signs of dementia may include: memory loss – particularly recent memories or experiences, confusion with time or place, changes in mood and personality, difficulty with planning or problem solving, and difficulty in completing familiar tasks. Dementia can happen to anybody but is much more common after the age of 65. Dementia is not a normal part of ageing.
Where can I get help?
Support is vital for the person with dementia, as well as family members. Although the effects of dementia cannot yet be stopped or reversed, an early diagnosis gives families a chance to access services and plan for the future. There are a number of organisations that offer support, information, education and counselling to people affected by dementia. The National Dementia Helpline offers advice and counselling on 1800 100 500.
Changed behaviours
Behavioural change can occur for people with dementia, with many people experiencing changes to mood, thought, language, daily function or movement.
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Changed behaviour as a response to a person’s dementia may reduce quality of life for the person living with dementia and can contribute to carer or care worker stress. Changed behaviours may include: Anxiety
Depressed mood Hallucinations Restlessness Aggression
Sleep disturbance
Inappropriate toileting
Eating difficulties
Repeated calling out
Repetitive questioning Wandering
Hoarding
Resistive to care
Unwanted sexualised behaviour
Specialised support
Dementia Behaviour Management Advisory Services (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family and health and aged care professionals to better understand and respond to individual changes in behaviour and emotions. The service can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. It offers specialised support, assessment, intervention and advice to assist carers and care workers of people with dementia where behaviours may impact on their care. For more information, contact DBMAS on 1800 699 799 or visit dementia.com.au .
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End of life care
Whether you live in your own home or in a residential aged care home, when the end of life approaches you may require additional support. The primary goal of palliative care is to provide supportive care and improve the patient’s quality of life by addressing any painful or distressing symptoms.
Services to help at home
Services that may help you to stay in the comfort of your own home can include:
a qualified nurse to dress a wound or provide continence advice; household jobs like cleaning, clothes washing and ironing;
End of life care
help with bathing or showering, dressing, hair care and toileting; eals and other food services – assistance with preparing and m eating meals, or help for those with special diets; and helping to travel to shopping centres or appointments.
Palliative care in a nursing home
The Guidelines for a Palliative Approach in Residential Aged Care, developed by the Government to provide support and guidance, outline three forms of palliative care in residential aged care: palliative approach – To improve the quality of life for residents with A a life limiting illness. pecialised palliative service provision – This form of palliative S care involves referral to a specialised palliative team or health care practitioner. nd of life (terminal) care – This form of palliative care is E appropriate when the resident is in the final days or weeks of life and care decisions may need to be reviewed more frequently.
Residents with dementia
Palliative care for residents living with dementia often requires a different approach than palliative care for people with a terminal condition, as the process can take place over a longer period of time.
Declining cognition can mean that a dying person with dementia is unlikely to have the capacity to make decisions and communicate their wishes regarding care.
These decisions must be made much earlier in the course of dementia than for other illnesses, or alternatively, must be made by proxies on behalf of the dying person.
Family and friends
Providing end of life care can be particularly intense for family and carers, supporting a patient’s needs. Palliative care not only supports patients, but also their friends and families. For more information about palliative care services talk to your GP or contact your community health centre.
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Carer support There are over 2.5 million unpaid carers across Australia. The caring role is a valuable and rewarding job but also a tough one, often balancing work, family and friends while making sure your loved one is well looked after. With more older Australians looking to stay at home longer, more family and friends of older people are finding themselves in a carer role than ever before. Being a carer can have a huge impact on your life, and physical and mental wellbeing – as well as being isolating at times. There are some great support options available to assist you with practical and emotional support and you may be eligible for financial support from the Australian Government. Community run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups may be organised around caring for someone with a particular need (such as Parkinson’s or dementia). Support groups are an opportunity for you to connect with other carers who are or have experienced situations similar to yours, and a place to share experiences and advice. Carer support groups are completely confidential and can also help you to: Discover new information
Get along to education or training workshops Participate and get involved in activities Head along to relaxing outings
Support lines
There are also a number of support lines and websites to assist carers just like you in looking after older people. Some helpful support services include:
arer Gateway – 1800 422 737 – phone and online resource to help C you find local support services, gives advice on a range of topics such as health and wellbeing, financial and legal considerations, and can connect you with other carers ational Dementia Helpline – 1800 100 500 – provides information N and support about dementia, connect you to support services in your area as well as provide emotional support to help manage the impact of dementia arers Australia – 1800 242 636 – runs support programs including C short term counselling for carers with qualified counsellors elationships Australia – 1300 364 277 – offers a range of services R such as counselling and mediation, by phone, online and face-to-face
Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling
To find out more about financial support for carers, contact Services Australia online on servicesaustralia.gov.au or call 13 27 17.
Carer support
Support groups and counselling services
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Aged Care Guide
Definition of terms
24 Hour On Site Supervision – A person(s) who is/are employed to live in or in close vicinity of a retirement village and will respond to requests for assistance when regular staff are off duty. Aged Care Assessment Team (ACAT) – Assess and approve older people for Australian Government subsidised aged care services.
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Meals &/or Shopping – Delivery of daily cooked or frozen ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. (CBC – meals or light refreshments provided at the centres).
Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication.
Aged Care On Site – The retirement village has an aged care facility at the same location.
Multi Purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services.
Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance. Prior assessment by an Aged Care Assessment Team required.
Nursing &/or Palliative Care – Registered or Enrolled Nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care.
Care Community (CC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through Government funded Home Care packages or privately funded supports, as a genuine alternative to a nursing home.
Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home.
ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers.
NESB – Services offered to Non English Speaking Background older aged people and their carers.
CALD – Services offered to culturally and linguistically diverse older aged people and their carers.
Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toiletting. (CBC – personal care offered while client is at the centre.)
Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met.
Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services.
Centre Based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers. CHSP Funded – An in home or centre based care service funded by the Commonwealth Home Support Programme Government initiative.
Communal facilities – Shared facilities for residents such as community hall, swimming pool or bowling green
Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All home care packages are delivered on a CDC basis. Daily Accommodation Payment (DAP) – This is a daily payment to a Government funded aged care facility, paid periodically, for example monthly. This is not a refundable payment.
Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting’, provided to aged/frail clients and their carers. Includes clients with dementia and disabilities. Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers.
Domestic Assistance – Help washing of clothes, dishes, floors, wet areas, ironing, minor meal preparation, vacuuming, changing bed linen, dusting, cleaning living areas. Donor Funded – The purchase price, or entry contribution, of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation. Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food and services for an additional charge.
Home Maintenance/Gardening – Assistance with replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs and gutter cleaning. May include window cleaning.
Independent Living Unit (ILU) – Sometimes referred to as a villa or apartment and located in a retirement village. LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents.
RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation. Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a Government funded aged care facility and refunded, minus agreed deductions, when leaving the facility. Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services.
Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village.
Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in a retirement village, or purchase on a freehold basis.
Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility. Retirement Living (RL) – The site has retirement living accommodation.
Secure Dementia Unit – Secure specialised ward, wing or unit for people with dementia and/or challenging behaviours. Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates etc.
Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry, and personal care. Services may be provided on a fee for service basis. Single Bedrooms with Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home. Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs.
Social &/or Recreational Support – The client participates in social or recreational activities either in their home or at a community, day or recreational centre. Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee for service basis without Government funding. Transport – Organising or providing transport services such as bus, taxi, private car etc. (CBC – transport to and from the centre).
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Directories, Lists & Reference Indexes DEFINITION OF OFTEN USED TERMS.............................................................................................................................................................................. 76 List of definitions with an explanation of terms used in this Guide
COUNCIL [LOCAL GOVERNMENT AREA (LGA)] REFERENCE INDEX. ...................................................................................... 78 List of Council (LGAs). Find the Council (LGA) and then refer to the page as indicated
SUBURB & TOWN REFERENCE INDEX............................................................................................................................................................................ 78 List of suburbs and towns which have residential or community aged care Find the suburb or town and then refer to the page as indicated
AGED CARE ASSESSMENT TEAM CONTACT DETAILS............................................................................................................................... 78
Directories, Lists and Reference Indexes
Details of every Aged Care Assessment Team (ACAT) including Name & Local Government Areas they service
RESIDENTIAL HOW TO READ & ICON DEFINITIONS. .................................................................................................................................. 79 Explanation of how to use Residential tables and Icons to depict services, pictures & definitions
COUNCIL DISTRICT (LGA) MAP............................................................................................................................................................................................... 80 AGED CARE HOMES (RESIDENTIAL CARE LISTINGS). .....................................................................................................................81– 84 Residential aged care facilities listed by Councils (LGAs) and then Suburbs
RETIREMENT ACCOMMODATION............................................................................................................................................................................ 85 – 86 List of organisations and their retirement sites and services
HOME CARE PACKAGES HOW TO READ & ICON DEFINITIONS. ...................................................................................... 87 – 88 Explanation of how to use Home Care Package tables and Icons to depict services, pictures & definitions Council Districts and Regions........................................................................................................................................................................................................................................ 87 How to read and icon definitions.............................................................................................................................................................................................................................. 88
HOME CARE PACKAGES (HCP LISTINGS)....................................................................................................................................................... 88 – 89 List of home care package services in Tasmania
CULTURALLY APPROPRIATE SERVICES........................................................................................................................................................................ 90 List of culturally appropriate services referenced by their cultural group Aged Care Homes. ..................................................................................................................................................................................................................................................................... 90 Home Care Packages. ............................................................................................................................................................................................................................................................. 90
IN HOME CARE SERVICES....................................................................................................................................................................................................91– 92 List of organisations that provide assistance with daily living activities for clients in their home
DAY THERAPY CENTRES. ................................................................................................................................................................................................................. 92 List of allied health/therapy services for physical/psychological support in a ‘centre setting’
CENTRE BASED CARE........................................................................................................................................................................................................................... 93 List of respite, services and activities for social/recreational support in a ‘centre setting’
PRODUCTS & SERVICES (Advertisers only)........................................................................................................................................................................ 94 List of organisations that provide aged care related services & products for consumers and industry users
ORGANISATION & BUSINESS INDEX (Advertisers only).................................................................................................................................... 95 List of advertising organisations’ contact details and the products/services they provide
ABBREVIATIONS. ........................................................................................................................................................................................................................................ 95 INDEX........................................................................................................................................................................................................................................................................ 96 Page reference for every business, organisation or service listed in this Guide DISCLAIMER: The information listed in the following pages were compiled by DPS Publishing using a range of sources including Government departments, Aged Care Assessment Teams, Aged Care Providers, publicly available information, the DPS Publishing database and checked via telephone and online questionnaires. You can visit AgedCareGuide.com.au for the most up to date details. For further information contact the individual provider. The information contained in the Location and Information Guide should be used as a guide only. DPS Publishing takes no responsibility for the accuracy of the information contained within the Aged Care Guide.
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78
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Council (LGA) Reference Index
The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and home care packages in that Local Government Area (commonly referred to as a Council District).
Council District
Page Reference Residential Home Care
Page Reference Residential Home Care
Council District
Council District
Page Reference Residential Home Care
Break O'Day
82
88-89
Flinders
82
88-89
Launceston
82
88-89
Brighton
83
88-89
George Town
82
88-89
Meander Valley
82
88-89
Burnie
81
88-89
Glamorgan-Spring Bay
83
88-89
Northern Midlands
82
88-89
Central Coast
81
88-89
Glenorchy
83-84
88-89
Sorell
84
88-89
88-89
Hobart
84
88-89
Southern Midlands
84
88-89
Central Highlands Circular Head
81
88-89
Huon Valley
84
88-89
Tasman
84
88-89
Clarence
83
88-89
Kentish
81
88-89
Waratah-Wynyard
81
88-89
Derwent Valley
83
88-89
King Island
81
88-89
West Coast
81
88-89
Devonport
81
88-89
Kingborough
84
88-89
West Tamar
82-83
88-89
Dorset
82
88-89
Latrobe
81
88-89
Suburb & Town Reference Index
A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a suburb/town is not listed please refer to the next closest suburb.
Suburb / Town Beaconsfield
Page 82
Suburb / Town Hobart
Page 84
Suburb / Town Nubeena
Page 84
Suburb / Town Somerset
Page 81
Berriedale
83
Kings Meadows
82
Oatlands
84
Sorell
84
Blackmans Bay
84
Kingston
84
Old Beach
83
South Hobart
84
Burnie
81
Latrobe
81
Penguin
81
South Launceston
82
Campbell Town
82
Legana
83
Port Sorell
81
St Helens
82
Claremont
83
Lindisfarne
83
Prospect Vale
82
St Leonards
82
Currie
81
Longford
82
Queenstown
81
Swansea
83
Deloraine
82
Low Head
82
Riverside
83
Warrane
83
Derwent Park
83
Mornington
83
Rosetta
84
West Ulverstone
81
Devonport
81
New Norfolk
83
Sandy Bay
84
Whitemark
82
Dover
84
New Town
84
Scottsdale
82
Wynyard
81
East Devonport
81
Newnham
82
Sheffield
81
Youngtown
82
Franklin
84
Newstead
82
Smithton
81
Glenorchy
84
Norwood
82
Snug
84
ACAT contacts
Aged Care Assessment Teams (ACAT) are responsible for all assessments for Government funded aged care and Home Care Packages. This list provides you with the Council/Local Government Area that each ACAT services. All assessments are coordinated through My Aged Care. Call 1800 200 422 if you would like to organise an assessment.
North Western ACAT
Northern ACAT
Southern ACAT
Burnie, Central Coast, Circular Head, Devonport, Kentish, King Island, Latrobe, Waratah-Wynyard, West Coast
Break O’Day, Dorset, Flinders, George Town, Launceston, Meander Valley, Northern Midlands, West Tamar
Brighton, Central Highlands, Clarence, Derwent Valley, Glamorgan-Spring Bay, Glenorchy, Hobart, Huon Valley, Kingborough, Sorell, Southern Midlands, Tasman
AgedCareGuide.com.au
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How to read the residential tables
If you also use
www.AgedCareGuide.com.au
then this number is the unique identifier
s W C DT F b gH
Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran a sitio lliative n Care Ca Cult ura re Bed lly S s Ret irem pecific ent Livi ng O nsit e
P
Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name
Notes
PHONE (03)
ABC Council
DPS Advertisement Web Page Reference ID
If service providers have an advertisement the page number of the advert is listed here in red.
Suburb 1234 Facility name
79
123 Sample Rd
P 91 50
1234 5678
C D TF
61 10001
There are also special notes for some service providers in black.
Home/Facility details
Home/Facility contact information
Special notes
Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.
s W C D T F b g H
Booked Respite Beds
Extra Services
Pets on Premises
Secure Dementia Unit
Secure Garden
Specialist Palliative Care
Transition Care Beds
Culturally Specific
Retirement Living Onsite
Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.
Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.
Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.
Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.
Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.
Culturally Specific — Care services catering to the needs of those from non-English speaking, or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.
Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia. Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.
Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.
Residential aged care homes Tasmania
Aged Care Guide
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TA S M A N I A 2 0 2 1 / 2 2
KING ISLAND Currie Whitemark Grassy
FLINDERS
This map provides you with a geographical reference to the LGA areas in Tasmania.
North Western Northern Southern Stanley
e
BURNIE
VO DE
CENTRAL COAST
DORSET Scottsdale
LATROBE
Exeter
WEST TAMAR
Sheffield
WARATAH-WYNYARD
Bridport
GEORGE TOWN
NP
to n rs
ve Ul
CIRCULAR HEAD
OR T
n ng ui Pe
Bu
rn
ie
W
yn
ya
rd
Smithton
St Helens
LAUNCESTON
KENTISH
BREAK O‘DAY
Launceston Deloraine
Scamander
Westbury Longford
MEANDER VALLEY
Rosebery
Poatina
Fingal
NORTHERN MIDLANDS Bicheno
Zeehan
Campbell Town Ross Queenstown
Strahan
Swansea
CENTRAL HIGHLANDS
GLAMORGANSPRING BAY
WEST COAST Oatlands Bothwell
SOUTHERN MIDLANDS
Ouse
Kempton
Hamilton
Triabunna Orford
BRIGHTON
Maydena
GL EN
OR
DERWENT VALLEY
CH Y
New Norfolk
SORELL CLARENCE
HOBART
Dunalley
Kingston Huonville
Geeveston
TASMAN Cygnet
KINGBOROUGH
HUON VALLEY Dover
Alonnah
Nubeena
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P
BURNIE to WEST COAST PHONE (03)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
North Western Aged Care Homes listed by Councils (LGAs) and then Suburbs
Notes
81
1st time user? See page 79
DPS Advertisement Web Page Reference ID
BURNIE Council Burnie 7320 22-42 Mooreville Rd
6433 5166
158 158 s
50 Ironcliffe Rd
6437 2551
78 78
s
D TF
5 15429
Eliza Purton Home
26-28 Lakin St
6425 1515
75 South Rd
6425 2166
s s
C D TF C D TF
5 15521
Mt St Vincent
96 72 73 73
2-12 Senior Dr
6452 9400
61 61
s
TF
H
15508
2-14 North St
6421 0111
127 87
s
F
H
15461
73 Mary St
6427 9131
48 48
10 Nightingale Ave
6491 1277
46 46
35 Edward St
6462 9900
14 14
37 Moriarty Rd
6426 2844
37 37
89 Club Dr
6427 5700
80 80
s
1A Cardigan St
6435 1010
81 81
s
Cnr Quiggin & Moore Sts
6442 1760
70 12
s
6495 1550
16 16
s
OneCare's Umina Park
CENTRAL COAST Council
W
DT
24, 45 15435
Penguin 7316 Coroneagh Park
West Ulverstone 7315
CIRCULAR HEAD Council
5 15459
Smithton 7330 Emmerton Park Aged Care Facility
DEVONPORT Council Devonport 7310 Meercroft Care
East Devonport 7310 Melaleuca Home for the Aged
CD
TF
15469
s
TF
15482
s
TF
15491
KENTISH Council Sheffield 7306 Tandara Lodge Community Care
KING ISLAND Council Currie 7256 King Island Multi Purpose Centre
LATROBE Council Latrobe 7307 Uniting AgeWell Latrobe Community, Strathdevon
C
Port Sorell 7307 OneCare's Rubicon Grove
WARATAH-WYNYARD Council
T F b g H ATSI
C
10-11 15485 24, 45 18729
F
Somerset 7322 Southern Cross Care Yaraandoo
Wynyard 7325 Wynyard Care Centre
WEST COAST Council
F C
g H CALD
15436
TF
18084
TF
15497
Queenstown 7467 West Coast District Hospital Lyell House 60-64 Orr St
Live well with choice and peace of mind Home Care I Residential Care I Independent Living 1300 783 435 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.
unitingagewell.org LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning
NESB Non English Speaking Background SL Supported Living IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
Aged Care Guide
TA S M A N I A 2 0 2 1 / 2 2
P
Northern Aged Care Homes listed by Councils (LGAs) and then Suburbs BREAK O'DAY to WEST TAMAR PHONE (03)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
82
Notes
1st time user? See page 79
DPS Advertisement Web Page Reference ID
BREAK O'DAY Council St Helens 7216 17 Circassian St
6376 1355
55 47
s
F
15453
19 Cameron St
6352 9600
61 61
s
F
15495
4 James St
6359 0200
9
TF
15488
196-224 Low Head Rd
6382 1477
68 68
s
TF
2 Guy St
6345 2100
98 98
sWC
T
Uniting AgeWell Newnham Community, 3 Tallentire Rd Aldersgate Village
6341 1400
66 66
Masonic Care Tasmania Fred French
9 Amy Rd
6345 7100
Masonic Care Tasmania Peace Haven
185 Penquite Rd
6345 7200
Regis Tasmania - Norwood
8 Blenheim St
Medea Park Residential Care
DORSET Council Scottsdale 7260 May Shaw, Scottsdale - Aminya
FLINDERS Council Whitemark 7255 Flinders Island Multi Purpose Centre
9
GEORGE TOWN Council Low Head 7253 Southern Cross Care Ainslie House
LAUNCESTON Council
g H CALD
15432
Kings Meadows 7249 OneCare's The Manor
H
24, 45 15454
C D TF
H
10-11 15441
102 102 s
TF
H
43 15514
D TF TF b
H H
43 15464
1300 998 100
114 114 s 95 81 s
25 Waveney St
6344 5566
12-22 Hobart Rd
6341 1400
132 128 s
F TF
38 Station Rd
Newnham 7248 Newstead 7250 Norwood 7250
South Launceston 7249 Japara Sandhill Uniting AgeWell Kings Meadows Community Aldersgate
IFC 15492 15481
67 32
s
6339 1205
74 74
s
F
390 Hobart Rd
6343 6777
88 88
s
D TF
Grenoch Home
7 East Barrack St
6362 8300
Kanangra Hostel
10 Kanangra Dr
6362 8300
47 47 48 48
s s
C D TF C F
H
15490
320 Westbury Rd
6343 2757
75 75
s
D TF
H
5 15437
70 High St
6774 8000
20 20
10 Archer St
6391 1202
56 56
s
13 Bolton St
6702 6060
18
s
St Leonards 7250
Southern Cross Care Mount Esk
Youngtown 7249 Southern Cross Care Glenara Lakes
MEANDER VALLEY Council
C
10-11 15515
H CALD
15503
g H CALD
15446
g
Deloraine 7304
Prospect Vale 7250 Tyler Village
NORTHERN MIDLANDS Council
15504
Campbell Town 7210 Campbell Town Health & Com'ty Serv
Longford 7301 Toosey Aged Care
WEST TAMAR Council
C
TF
18096
T
19517
Beaconsfield 7270 Beaconsfield District Health Service
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.
LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning
Fb
15450
NESB Non English Speaking Background SL Supported Living IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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TA S M A N I A 2 0 2 1 / 2 2
WEST TAMAR continued PHONE (03)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
P
Northern Aged Care Homes listed by Councils (LGAs) and then Suburbs
83
Notes
1st time user? See page 79
DPS Advertisement Web Page Reference ID
WEST TAMAR Council continued Legana 7277 Regis Tasmania - Legana
1-9 Freshwater Point Rd
1300 998 100
106 106 33 13 88 88
D TF
Riverside 7250 Cadorna House
91A Cormiston Rd
6327 1631
Japara Riverside Views
58A Cormiston Rd
6327 5500
s
BRIGHTON to GLENORCHY PHONE (03)
TF b DT
15476 21097
s W C DT F b gH
Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura Bed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
P
Southern Aged Care Homes listed by Councils (LGAs) and then Suburbs
C
IFC 15467
Notes
1st time user? See page 79
DPS Advertisement Web Page Reference ID
BRIGHTON Council Old Beach 7017 6262 6000
80
Masonic Care Tasmania Freemasons Home 7 Ballawinnie Rd
6282 5200
Queen Victoria Home Residential Care
13 Milford St
6243 3100
Southern Cross Care Fairway Rise
2 Toogood Dr
6246 7200
171 171 s 136 136 s 91 91 s
D TF TF D TF
6282 1111
87 37
s
D TF
1300 998 100
85 85
s
C D TF
6261 2744
93 90
s
C D TF
6257 9100
50 50
s
TF
6249 8766
45 45
Wellington Views
24 Stanfield Dr
C D TF
CLARENCE Council
5 15430
Lindisfarne 7015
Mornington 7018 Uniting AgeWell Mornington Community 281 Cambridge Rd Lillian Martin
Warrane 7018
Regis Tasmania - Eastern Shore
1 Acorn Dr
DERWENT VALLEY Council
H g H ATSI, CALD, LGBTIQ H
43 15520 47 15507 21173 10-11 15478
H
IFC 15486
New Norfolk 7140 Corumbene Residence
13-21 Lower Rd
GLAMORGAN-SPRING BAY Council
15438
H
Swansea 7190 May Shaw, Swansea
37 Wellington St
GLENORCHY Council
15463
Berriedale 7011 Uniting AgeWell Rosetta Community Strathglen 2B Chardonnay Dr
Claremont 7011 Menarock LIFE Claremont
2-4 Mitcham Rd
1300 096 971
264A Main Road
6145 6600
Menarock
LIFE
CLAREMONT
10-11 15484
H
56
TF
83 15513
96 84
TF
21432
Derwent Park 7009 Korongee Aged Care Facility
C D TF
EXCEPTIONAL CARE & QUALITY LIFESTYLE Menarock LIFE Claremont is a purpose built home situated on the picturesque Cadbury Estate at Claremont overlooking Bilton Bay. It offers both permanent accommodation and respite care for 56 people.
2 - 4 Mitcham Road, Claremont TAS 7011
p1300 096 971 e enquiries@menarock.com.au menarocklife.com.au
Replace The Gardens with Claremont.LGBTIQ Phone to 1300 Lesbian, Gay,number Bisexual, Transgender,change Intersex and Questioning NESB 096 Non English971 Speaking Background IBC Inside Back Cover IFC Inside Front Cover Narrative: as is but Menarock LIFE Claremont. (in place of the gardens)
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.
SL Supported Living OBC Outside Back Cover
Aged Care Guide
TA S M A N I A 2 0 2 1 / 2 2
P
Southern Aged Care Homes listed by Councils (LGAs) and then Suburbs GLENORCHY continued to TASMAN PHONE (03)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
84
Notes
1st time user? See page 79
DPS Advertisement Web Page Reference ID
GLENORCHY Council continued Glenorchy 7010 Glenview Community Services
2-10 Windsor St
6277 8800
OneCare's Barossa Park Lodge
17A Clydesdale Ave
6208 0800
97 97 136 128 s
9 Strathaven Dr
6208 3208
87 87
142 Davey St
6216 2289
111 111 s 77 77 80 72 94 94
Rosetta 7010 Uniting AgeWell Rosetta Community Strathaven
HOBART Council
s
T F b g H CALD, LGBTIQ D TF C
15512 24, 45 20971
TF
10-11 15462
D TF
5 15460
Hobart 7000 St Ann's
New Town 7008 Barrington Lodge Aged Care Centre
120 Swanston St
6228 2164
Mary Ogilvy House
51 Pirie St
6279 4200
Southern Cross Care Rosary Gardens
85 Creek Rd
6144 5200
Sandy Bay 7005
F TF TF b
s s
Southern Cross Care Guilford Young Grove 13 St Canice Ave
6225 1025
Southern Cross Care Sandown Apts Uniting AgeWell Queenborough Rise Community
Southerwood Dr
6216 7100
43 43 69 69
3 Peel St
6283 4000
60 60
14 Gore Street
6227 7000
119 119 s
TF
South Hobart 7004 Southern Cross Care Rivulet
HUON VALLEY Council
s F s C TF sW D TF
16 15426
H
15466
g H CALD g H CALD H
15511
15456
15477 10-11 17818
g H CALD
15465
TF b
Note 1
15494
D TF b
Note 1
15509
Dover 7117 Huon Regional Care Dover
15 Chapman Ave
1800 235 689
16 11
3278 Huon Hwy
1800 235 689
93 81
s
6229 1397
52 52
s
C D TF
15510
6283 1100
95 95
s
D TF
24, 45 15444
6239 3514
62 62
s
C D TF
H
15442
1 The Circle
6269 1000
72 72
s
C
TF
H
10-11 15458
13 Church St
6135 0540
18 10
C
F
1614 Nubeena Rd
6250 9000
24 24
C
TF b
Franklin 7113 Huon Regional Care Franklin
KINGBOROUGH Council Blackmans Bay 7052 Christian Homes Tasmania Hawthorn Vlg 23A Wells Pde
Kingston 7050 OneCare's Bishop Davies Court
27 Redwood Rd
Snug 7054 Christian Homes Tasmania Snug Village 10A Torpy Ave
SORELL Council Sorell 7172 Uniting AgeWell Sorell Community Ningana
SOUTHERN MIDLANDS Council Oatlands 7120 Midlands Multi Purpose Health Centre
TASMAN Council
15493
Nubeena 7184 Huon Regional Care Tasman Note: 1. Includes beds for rural health clients
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.
s
LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning
Note 1
15479
NESB Non English Speaking Background SL Supported Living IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
AgedCareGuide.com.au
TA S M A N I A 2 0 2 1 / 2 2
Type
Aveo
VILLAGE
AREA
99 6362 8300 99 6362 8300 99 6362 8300 99 6242 1104 9 9 6321 1104 9 1800 911 989 9 9 13 22 78 99 6239 3514 99 6239 3514 9 6239 3514 9 6239 3514 9 6239 3514 9 6239 3514 99 6239 3514 99 6261 2744 9 6452 9400 9 1800 356 818 99 1800 356 818 99 1800 356 818 99 1800 356 818 99 1800 356 818 99 6277 8800 9 6279 4200 9 1300 988 203 9 6282 5200 999 1300 988 203 9 1300 988 203 9 6257 9100 99 6421 0111 9 6345 2101 9 6243 3100 9 1300 998 100 99 6343 2757 99
Westbury 6362 8300
Kanangra Gardens
Deloraine
Moriarty Gardens
Deloraine
St Mark's Court
Deloraine
Derwent Waters
Claremont
Mowbray Links
Mowbray
Baldwin Living
Vaucluse Gardens
Baptcare
Karingal Community Retirement Living
Christian Homes Tasmania
Denison Court
Kingston
Freeman Court
Kingston
Freeman Village
Kingston
South Hobart Devonport
Lauderdale
Snug Independent Living Units
Snug
Wellington Vista Retirement Village Wells Court
Kingston Blackmans Bay
Corumbene Care
The Village at Corumbene
Emmerton Park
Aged Care Facility
Smithton
Eureka Villages
Claremont Gardens
Claremont
Devonport Gardens
Devonport
Elphinwood Gardens
Launceston
Glenorchy Gardens
Glenorchy
Launceston Gardens
Launceston
New Norfolk
Glenview Community Services Glenview Close Mary Ogilvy House Retirement Village
New Town
Masonic Care Tasmania
Norwood
Glenorchy
Garden Village Lindisfarne
Lindisfarne
Newstead Courts
Newstead
Tamar Valley Court
Exeter
May Shaw
Swansea Living
Swansea
Meercroft Care
Meercroft Care
Devonport
OneCare
The Manor Gardens Independent Living Units Kings Meadows
Queen Victoria Care
Village
Regis Aged Care
Retirement Living Tasmania - Norwood
Respect Aged Care
Tyler Village
Note: 1. Joint venture with National Rental Affordability Scheme
Definitions see page 76
PHONE (03)
Franklin Gardens
Roches Beach Living
Fees/Costs
DPS Web Notes Advert Page ID
AGED CARE DELORAINE to RESPECT AGED CARE ORGANISATION Aged Care Deloraine
Features
ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed
Retirement Accommodation listed alphabetically by their Organisation
85
Lindisfarne Norwood Prospect Vale
99 9 99 99 99 999 9 9 99 99 999 99 9 999 99 99 99 99 99 99 9 9 999 999 999 999 99 9 9 9 9 999 999 99 999
99 Note 1 9 9 Note 1 9 9 Note 1 9 9 99 99 9 9 9 9 9 999 99 999 999 99 99 999 999 9 9 9 9 9 9 9 999 99 99 99 Note 2 99 99 999 99 99 9 9 9
20654 21232 38850 15500 19026 21177 15440 20663 19489 19490 38672 20369 19487 19491 19488 21171 15508 38866 38865 38864 38863 38862 19561 19554 43 18086 43 19538 43 18087 43 18090 21427 15461 24, 45 15498 47 21841 IFC 15492 5 15437
2. Units located across three sites
IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
Aged Care Guide
86
TA S M A N I A 2 0 2 1 / 2 2
Type
VILLAGE
AA Lord Retirement Village Ainslie Chalet Ainslie Units Westbury Ainslie Village Launceston Ainslie Village Low Head
AREA
Westbury South Launceston Low Head
Fairway Rise Lifestyle Village
Lindisfarne
Glenara Lakes Lifestyle Village
Youngtown
Guilford Young Grove Lifestyle Village Mary's Grange Villas
Sandy Bay Taroona
Saint Canice Lifestyle Village
Sandy Bay
Sandown Lifestyle Village
Sandy Bay
Taroona Villas Yaraandoo Village St Ann's Living
Taroona Somerset
St Ann's Living Toosey Aged & Community Care Toosey Independent Living Units
Old Beach
Uniting AgeWell
Newnham
Aldersgate Village Units
Mornington
Denison Court Units
George Town Perth
Kingston Units
Kingston
Montrose Units
Montrose
New Town Units
New Town
Queenborough Rise Units
Sandy Bay
Sorell Units
Sorell
Strathdevon Units
Latrobe
Strathglen Mews
Berriedale
Strathglen Units
Berriedale
Wesley Court Units Note: 1. Supported Living also on site
Definitions see page 76
Longford
Cottage Garden, Mornington Units Glenrowan Village Units
PHONE (03)
99 6344 7911 99 6344 7911 99 6344 7911 99 6344 7911 99 6282 5400 9 6344 7911 9 6225 0216 99 6227 7000 9 6225 0216 9 6216 7100 9 6225 0216 99 6343 0240 9 1800 242 460 9 6391 1202 99 6341 1400 99 6208 3208 99 6341 1400 99 6341 1400 99 6208 3208 99 6208 3208 99 6208 3208 99 6208 3208 9 6208 3208 99 6341 1400 99 6208 3208 9 6208 3208 99 6341 1400 99
West Hobart 6282 5400 South Launceston
South Launceston
Fees/Costs
DPS Web Notes Advert Page ID
SOUTHERN CROSS CARE (TAS) to UNITING AGEWELL ORGANISATION Southern Cross Care (TAS)
Features
ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed
Retirement Accommodation listed alphabetically by their Organisation
9 9
999 999 Note 1 999 9 999 9 999 99 999 99 999 99 999 99 9 9 99 999 99 999 999 9 999 999 999 9 9 99 99 9999 99 9 9 9999 9 9999 9 9 9 9 9 9 9 99 99 99 9 9 9 9 9 99 9 99 9 9 9 Note 2 99 9999
15445 18073 19154 18073 19541 20381 19543 19545 15449 18778 19544 15433 19542 20326 19499 10-11 18091 10-11 15425 10-11 18092 10-11 15447 10-11 15505 10-11 15431 10-11 15428 10-11 19500 10-11 15427 10-11 15485 10-11 20678 10-11 18093 10-11 15443
2. Units available through National Economic Stimulus Package
IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
AgedCareGuide.com.au
Home Care Packages directory – Approved Providers Approved Home Care Package providers deliver home care and support services to members of the community who live at home. If you’ve been approved for a Government funded Home Care Package of any type you may approach any approved Home Care Package provider to provide the services you need. Some providers may only provide services in one region while others can service multiple areas. To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages. The reference tables are organised in three regions: North Western, Northern and Southern. The list below is a quick reference guide to help you find in which group council districts are listed. For example Launceston LGA is grouped under Northern.
North Western Northern Southern
On the following pages you’ll find alphabetical lists of approved providers in Tasmania.
Page 80 is a colour coded map of Tasmania to show you which council districts are grouped together.
Council District
Region
Council District
Region
Break O'Day
Northern
Huon Valley
Brighton
Southern
Kentish
North Western North Western
Burnie
North Western
King Island
Central Coast
North Western
Kingborough
Central Highlands Circular Head
Southern North Western
Latrobe
Southern
Southern North Western
Launceston
Northern
Clarence
Southern
Meander Valley
Northern
Derwent Valley
Southern
Northern Midlands
Northern
Sorell
Southern
Devonport
North Western
Dorset
Northern
Southern Midlands
Southern
Flinders
Northern
Tasman
Southern
George Town
Northern
Waratah-Wynyard
North Western
Glamorgan-Spring Bay
Southern
West Coast
North Western
Glenorchy
Southern
West Tamar
Northern
Hobart
Southern
87
H O M E C A R E
HCPs Tasmania
TA S M A N I A 2 0 2 1 / 2 2
P A C K A G E S
Aged Care Guide
88
TA S M A N I A 2 0 2 1 / 2 2
How to read the HCP table The table on these pages lists Home Care Package approved providers in alphabetical order, detailing the Home Care Package levels they offer and if they offer any package supplements.
The hours of care are increased at each level of care, which means more hours of care and services are provided under Home Care Package Level 4 and the least amount of hours under Home Care Package Level 1.
Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au .
Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y, or for people who live in rural, remote or isolated areas t. The cultural environment g indicates providers offering services from culturally diverse backgrounds.
The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance.
Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.
These icons help you find the packages that are most suitable for you.
8
North Western Northern Southern
General packages suitable for all eligible clients
n
n n
Z
Packages for people with dementia
Y
e
Packages for people who are financially or socially disadvantaged
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in Tasmania SERVICE PROVIDER
1800 466 300
Anglicare TAS Home Care Packages North West
1800 466 300
At Home Services Feros Care Northern Tasmania
n At Home Services Feros Care Southern Tasmania nn AusCare Home & Community Care n Baldwin Living HomeServe TAS nnn Better Living Home Care Packages nn Calvary Community Care Tasmania Home Care Packages n Care Forward Home Care Packages North n Care Forward Home Care Packages North West n Care Forward Home Care Packages South n Christian Homes Tasmania Home Care Services nnn Community Based Support Home Care Packages nnn Community Care TASMANIA n Community Services by Corumbene nnn Family Based Care Tasmania nn Freedom Home Care
1800 466 300 1300 090 256 1300 090 256 1300 455 322 1800 911 989 1300 307 344 1300 660 022 1300 364 876 1300 364 876 1300 364 876 6239 3514 1300 227 827 1300 722 400 6261 7330 1800 684 098 1300 480 771
R
Packages for Veterans
Notes
1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234
g
Cultural Environment
Home Care Packages Supplement
PHONE (03)
Anglicare TAS Home Care Packages North
n Anglicare TAS Home Care Packages South
Home Care Packages Levels
t
Packages for people who live in rural, remote or isolated areas
8Zet 8Zet 8Zet 8e 8e 8Z 8ZR 8ZetR 8ZeR 8ZetR 8ZetRg 8ZetR 8ZR 8ZetR 8ZetRg 8et 8tg 8ZtR
Advert Page
DPS Web ID
15 19157 15 19156 15 21856 20732 20733 38987 22075 22200 17 14693 20954 LGBTIQ
20955 20956 17534 19 21845
Bhutanese, CALD, LGBTIQ, NESB 17525 17527 Note 1
91, OBC 19162 18772
Note: 1. ATSI, CALD, Chinese, Filipino, Indonesian, Irish, LGBTIQ, Malaysian, Singaporean; Can provide mental health service ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
AgedCareGuide.com.au
North Western Northern Southern
TA S M A N I A 2 0 2 1 / 2 2
A – Z list of all approved providers who are eligible to deliver Home Care Packages in Tasmania SERVICE PROVIDER
n Glenview Home Care nnn Guardian Network Home Care Services TAS nnn Guardian Network Home Maintenance Services nnn Guardian Network Nursing/Palliative Care nnn Guardian Network Nursing/Support Services n HealthWest Community Services n Huon Regional Care Home Care n Independent Health Care Service Hobart n Independent Health Care Service Launceston n Independent Health Care Service Southern Tasmania nnn integratedliving Australia Tasmania n Just Better Care TAS n Karadi Aboriginal Corporation Aged Care nnn KinCare n KNC Home Care Packages nnn Let's Get Care nnn Masonic Care Tasmania Community Support Services nn May Shaw Home Care n Medea Park Residential Care n Migrant Resource Centre Home Care nnn OneCare Home Care Services Tasmania nnn Prompt Care TAS n Queen Victoria Home Community Care n QVCare Home Care Package n Regis Home Care Tasmania - North n Regis Home Care Tasmania - South n SETAC Community Care n South Eastern Community Care - Home Care Packages nnn Southern Cross Care Home & Community Services nnn Summa Care TAS nnn The District Nurses Home Care Packages n The Parkside Foundation Home Care Packages n n The Salvation Army Community Care n Toosey Community Care nn Uniting AgeWell North West Tasmania Home Care n Uniting AgeWell Northern Tasmania Home Care n Uniting AgeWell SouthTasmania Home Care Services n Wynyard Care Centre
Note: 1. Includes packages for clients with challenging behaviours A LEADING SERVICE PROVIDER
Home Care Packages Levels
Home Care Packages Supplement
Notes
PHONE (03)
6277 8800 1300 932 273 1300 932 273 1300 932 273 1300 932 273 6495 1570 6264 7108 6228 3899 6228 3899 6228 3899 1300 782 896 1300 587 823 6272 3511 1300 110 254 02 9988 4966 1300 497 442 1300 988 160 6257 9100 6376 1355 6221 0999 1300 555 409 1800 472 273 6243 3100 6243 3100 1300 188 740 1300 998 100 6295 0004 6269 1200 6351 5151 1800 226 342 6208 0500 6243 6044 6278 3256 6391 1202 6715 7000 6715 7000 6289 8800 6442 1760
1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 12
2. DVA Nursing Program; Private service available
Helping our communities enjoy the life they want to live
89
8ZeYtg 8Z 8 8 8 8ZtR 8ZeYtR 8ZeYtR 8ZeYtR 8ZeYtR 8ZetR 8Z 8tRg 8ZetR 8Z 8ZeYtR 8ZtR 8ZetR 8ZetR 8Zg 8ZetR 8ZetR 8Ze 8Zeg 8Ze 8Ze 8ZetRg 8ZetRg 8ZeYtR 8ZeYR 8ZeYtR 8ZeRg 8ZeYR 8Zt 8Zetg 8Zet 8ZeYtg 8
Advert Page
CALD, Filipino, LGBTIQ, Polish
DPS Web ID 17533 38352 38046 38047 38048 17557 17540
21 22382 21 22383 21 17535 17529 23 62081 ATSI
17559
Note 1
18094 22191 38288
Note 2
43 17541 17542 15453
CALD
17545 24, 45 17523 21889
ATSI, CALD, LGBTIQ
47 21842 47 15507 IFC 17536
Note 3 ATSI CALD, Polish
IFC 19153 17550 89 17551 17521 38291 14 21433
CALD DVA Community Nursing
17547 16 17537 17561
ATSI
10-11 17554 10-11 17522
CALD
10-11 17528 18084
3. Priority for clients with short term memory loss
Ph (03) 6269 1200
12 Somerville St, Sorell TAS 7172 www.secommunitycare.com.au
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
Aged Care Guide
90
TA S M A N I A 2 0 2 1 / 2 2
Culturally appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services
The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race, or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding, or heightened understanding of the special needs of the cultural group.
Cultural Group Asian
Aged Care Home Name Cabanda Care
DPS Web ID Rosewood 5464 2392 14448
Cultural Group CALD
Aged Care Home Name Southern Cross Care Guilford Young Grove
ATSI
Queen Victoria Home Residential Care
Lindisfarne 6243 3100
15507
CALD
Southern Cross Care Mount Esk
ATSI
Uniting AgeWell Latrobe Com'ty, Strathdevon
Latrobe 6426 2844
15485
CALD
Southern Cross Care Rivulet
CALD
Glenview Community Services
Glenorchy 6277 8800
15512
CALD
CALD
Queen Victoria Home Residential Care
Lindisfarne 6243 3100
15507
CALD
Southern Cross Care Ainslie House
Low Head 6382 1477
CALD
Southern Cross Care Glenara Lakes
Youngtown 6343 6777
PHONE (03)
PHONE (03)
DPS Web ID Sandy Bay 6225 1025 15511 St Leonards 6339 1205
15503
South Hobart 6227 7000
15465
Southern Cross Care Sandown Apartments
Sandy Bay 6216 7100
15477
CALD
Southern Cross Care Yaraandoo
Somerset 6435 1010
15436
15432
LGBTIQ
Glenview Community Services
Glenorchy 6277 8800
15512
15446
LGBTIQ
Queen Victoria Home Residential Care
Lindisfarne 6243 3100
15507
Aged Care Guide
TA S M A N I A 2 0 2 1 / 2 2
Culturally appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services
The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted
cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all
people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.
Cultural Group
DPS Web ID 1800 684 098 19162
ATSI
Service Provider Family Based Care Tasmania
ATSI
Karadi Aboriginal Corporation Aged Care
6272 3511
ATSI
QVCare Home Care Package
ATSI
Cultural Group
DPS Web ID 1800 684 098 19162
Filipino
Service Provider Family Based Care Tasmania
17559
Filipino
Glenview Home Care
6243 3100
15507
Indonesian Family Based Care Tasmania
1800 684 098 19162
SETAC Community Care
6295 0004
17550
Irish
Family Based Care Tasmania
1800 684 098 19162
ATSI
Uniting AgeWell North West Tasmania Home Care
6715 7000
17554
LGBTIQ
Care Forward Home Care Packages North West
1300 364 876 20955
Bhutanese
Community Care TASMANIA
1300 722 400 17525
LGBTIQ
Community Care TASMANIA
1300 722 400 17525
CALD
Community Care TASMANIA
1300 722 400 17525
LGBTIQ
Family Based Care Tasmania
1800 684 098 19162
CALD
Family Based Care Tasmania
1800 684 098 19162
LGBTIQ
Glenview Home Care
6277 8800
17533
CALD
Glenview Home Care
6277 8800
17533
LGBTIQ
QVCare Home Care Package
6243 3100
15507
CALD
Migrant Resource Centre Home Care
6221 0999
17545
Malaysian
Family Based Care Tasmania
1800 684 098 19162
CALD
QVCare Home Care Package
6243 3100
15507
Nepalese
Community Care TASMANIA
1300 722 400 17525
CALD
South Eastern Community Care - Home Care Packages
6269 1200
17551
NESB
Community Care TASMANIA
1300 722 400 17525
CALD
The Parkside Foundation Home Care Packages
6243 6044
17547
Polish
Glenview Home Care
6277 8800
17533
CALD
Uniting AgeWell South Tasmania Home Care Services
6289 8800
17528
Polish
South Eastern Community Care - Home Care Packages
6269 1200
17551
Chinese
Family Based Care Tasmania
PHONE (03)
1800 684 098 19162
Singaporean Family Based Care Tasmania
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background
PHONE (03)
6277 8800
17533
1800 684 098 19162
AgedCareGuide.com.au
In Home Care Services In Homeof Care Services See Definition Terms page 76 See Definition of Terms page 76
(Advertisers only)
PHONE (03)
Anglicare TAS Home Care Services AusCare Home & Community Care Australian Red Cross Aged Care Services TAS Better Living Home Care Packages (TAS) Bolton Clarke At Home Support (TAS) Calvary Community Care Tasmania In Home Care Calvary Home Maintenance & Modifications Campbell Town Health & Community Services Care Forward Home Support Services Careseekers Community Based Support Home Maintenance Community Based Support In-Home Care Serv Community Care TASMANIA Community Services by Corumbene COTA Home Maintenance Service Dementia Australia TAS In Home Care Services Encara Family Based Care Tasmania
1800 466 300 1300 455 322 6235 6077 1300 307 344 1300 665 444 1300 660 022 1300 660 022 6774 8000 1300 364 876 1300 765 465 1300 227 827 1300 227 827 1300 722 400 6261 7330 1300 658 842 6325 4600 1300 761 965 1800 684 098
Note: 1. Includes access to assistive technology & mobility equipment
CHS PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al
TA S M A N I A 2 0 2 1 / 2 2
99 9 99 9 9 9 9 9 99 9 99 99 99 999 9 99 999
Notes Note 999999999999 1
99 999999999 9 9 99 Note 2 999999999999 99999999 999 99 999999999 9 9 99 9 999 99999 9 99 99 99 99999 9 99 99999 999 99 99 999999 99 999999999 9 9 9 9 9 999 9 99 999999999
91
Advert Page 15
17 17
19 19
70
91, OBC
DPS Web ID 20953 38987 38811 22200 20804 14129 37128 18096 21403 21553 21844 17524 17525 17527 37738 20967 49136 19162
2. Services provided as daily telephone support through Telecross
Family Based Care is a community based not for profit organisation that provides In Home and Community Support to the aged, to people with a disability, respite support to their carers, and rehabilitation re-ablement and wellness services. At Family Based Care our Coordination team will work with you to develop a care plan that best suits your individual support needs. Our flexible approach to support will provide peace of mind to you and your loved ones that your support needs will be taken care of. We can help you to navigate the My Aged Care System and the NDIS to ensure you get the best value with the minimum of stress.
The In Home Care services we provide include domestic assistance, personal care, meal preparation, assistance with shopping (online & in person), home maintenance, spring cleaning, gardening, assistance during recuperation, allied health services including, psychology, speech pathology, exercise physiology. We guarantee a high level of service through our reliable, trusted, and well trained employees.
Contact Family Based Care on
(03) 6431 8411 or free call 1800 684 098 for further information about how we can support you. admin@familybasedcare.org.au ● www.familybasedcare.org.au All employees have a current National Police Check and Working with Vulnerable People certification. Family Based Care is a trusted, local, non-faith based provider of home and community support services with offices in Burnie, Launceston and Hobart. ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
Aged Care Guide
In Home Care Services See Definition of Terms page 76
Notes
CHS
PHONE (03)
Glenview Home Care Guardian Network Home Care Services TAS Guardian Network Home Maintenance Services Home Instead Hobart Home Modifications Australia (MOD.A) integratedliving Australia Tasmania Just Better Care TAS KinCare KNC Home Care Packages Mable May Shaw Home Care Mersey Community Care Association Migrant Resource Centre Home Care mobility app OneCare Home Care Services Tasmania Plena Healthcare Prompt Care South Eastern Com'ty Care - Home & Com'ty Care Summa Care TabTimer - helping to keep people on time The District Nurses Home Care Services The District Nurses Private Services The Parkside Foundation Respite Options The Salvation Army Community Care Toosey Home Support Program VisAbility Wyndarra Centre In Home Care
TA S M A N I A 2 0 2 1 / 2 2
PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al
92
6277 8800 1300 932 273 1300 932 273 6240 3323 0412 921 221 1300 782 896 5972 1860 1300 110 254 02 9988 4966 1300 736 573 6257 9100 6424 8883 6221 0999 1300 438 227 1300 555 409 13 60 33 1800 472 273 6269 1200 1800 226 342 1300 822 846 6208 0500 6208 0500 6243 6044 6278 3256 6391 1202 6232 1222 6452 2722
99 9 9 9 9 99 9 99 99 9 9 99 9 9 99 99 99 99 99 9 9 9 9 99 9
Advert Page
99999999 999 99999999 999 9 99 9999 9 9 99 99999 99 23 99 99 99 999 99999999 999 99 99999 999 999999999999 99 99 9 999 9 9 9 Specialised services for CALD clients 9999 9 99 24, 45 999 999999999 9 999999999999 89 99999999 999 99 999 9 999 9 9 9 14 99999999 999 14 999999999999 9 9 999 Note 1 16 999999 99999 999 9 9 9 31 99999 999
DPS Web ID 17533 38352 38046 62079 19818 17529 62081 18094 22191 22109 17542 45741 17545 61859 17523 37938 21889 19532 38291 19268 19502 19510 19520 17537 17561 38326 17565
Day Therapy Centres SUBURB
PHONE (03)
Deloraine Day Centre
Deloraine 6701 2126
Dementia Australia TAS Community Centre Hobart
New Town 6279 1100
Dementia Australia TAS Community Centre Launceston
Newnham 6325 4600
Dementia Australia TAS Community Centre Ulverstone
Ulverstone 6425 8701
integratedliving Australia Wellness Centre Launceston
Mowbray 1300 782 896
Masonic Care Tasmania Day Therapy Centre
Norwood 6345 7200
Mt St Vincent Queen Victoria Care Wellness Centre VisAbility
West Ulverstone 6425 6668 Lindisfarne 6243 3100 North Hobart 6232 1222
Westbury Community Health Centre & Day Centre
Westbury 6701 2150
Wyndarra Community & Resource Centre
Smithton 6452 2722
Com pl Die ement titia ary Div n & Nu Thera ersi pis trit Exe onal T ionist t h rcis er Hyd e Ther apist roth apis Occ erap t upa y Se Phy tiona rvices l Th sio Psy therap erapis t cho ist Pod logy/C iat oun sell Reg rist ing iste r e Soc d Nu ial W rse Spe orker ech The rap ist
Note: 1. Includes services for clients with dementia and/or challenging behaviours
Notes
DPS Web Advert Page ID 22086
9 9 9 9 9 9 9 9 9 9 9 99 9 99 9 43 9999 99 99 Includes transport services 5 99 9 47 9999 99 99 9 Additional services available 9 9 99 999 Includes Community Nursing services 31 9
20054 20055 20056 38351 19534 15459 19515 38326 19460 20360
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
AgedCareGuide.com.au
Centre Based Care (CBC) Campbell Town Health & Community Services Community Based Support Social Groups Deloraine Day Centre Dementia Australia TAS Community Centre Hobart Dementia Australia TAS Community Centre Launceston Emmerton Park Aged Care Facility Manor Gardens Day Centre May Shaw Social Support Groups Meercroft Care Migrant Resource Centre Home Care Regis Day Respite Tasmania - North Regis Day Respite Tasmania - South South Eastern Community Care - Day Respite Centres The Parkside Foundation Day Respite Centre Uniting AgeWell - Hobart AgeWell Centre Uniting AgeWell - Latrobe AgeWell Centre Uniting AgeWell - Launceston AgeWell Centre Westbury Community Health Centre & Day Centre Wyndarra Community & Resource Centre
93
Campbell Town 6774 8000
18096
SUBURB
PHONE (03)
CHS
Glenorchy 6277 8820
DPS Web Advert Page ID 19560
See Definition of Terms page 76 Bisdee Community Centre
PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort
TA S M A N I A 2 0 2 1 / 2 2
Notes
9 99 9999 9 9 999 Services for frail aged & disabled clients Moonah 1300 227 827 9 999 9999 19 Deloraine 6701 2126 9 99 99 New Town 6279 1100 9 9999999 Includes overnight care Newnham 6325 4600 9 99 999 Smithton 6452 9400 9 9 9999 Kingston 6169 9490 9 99 999 Services for frail aged people and their carers 43 Swansea 6257 9100 9 9 99 Devonport 6421 0111 9 99 9999 Glenorchy 6221 0999 9 9 9 99 Legana 1300 188 740 9 IFC 9 9999 Includes in-home respite service Warrane 1300 188 740 9 IFC 9 9999 Includes in-home respite service Sorell 6269 1200 9 89 9 9999 CALD Mornington 6243 6044 9 999 Includes weekend services Mornington 6289 8800 9 10-11 9 999 Latrobe 6715 7000 9 10-11 9 999 Newnham 6715 7000 9 10-11 9 99 Westbury 6701 2150 9 99 999 Note 1 Smithton 6452 2722 9 31 999 9
21426 22086 20054 20055 15508 18685 17542 15461 17545 20052 19519 19155 20975 19501 20973 20972 19460 20360
Note: 1. Dementia Specific Day Centre operates Monday & Friday
Looking for independent advice?
Talk to a real person who can help now 08 8121 3715 Home Care Options ~ Retirement Living Options ~ Residential Aged Care ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
94
Aged Care Guide
Products & Services
PHONE (03)
TA S M A N I A 2 0 2 1 / 2 2
Advert Page
DPS Web ID
ADVOCACY AND INFORMATION
Products & Services
PHONE (03)
Advert Page
DPS Web ID
FINANCIAL SERVICES
Aged Care Ready
1300 023 589
65
62137
Balance Aged Care Specialists TAS
1300 556 287
67
62005
Balance Aged Care Specialists TAS
1300 556 287
67
62005
COTA Insurance
1300 130 050
70
37982
COTA Holidays
1300 150 050
70
37983
Strategic Financial Planning & Insurance
6220 8330
69
37598
COTA Membership
1300 140 050
70
37463
HEALTHCARE AND PATIENT EQUIPMENT
Family Based Care Tasmania
1800 684 098
91, OBC
19162
Independence Australia
1300 788 855
33
62148
6452 2722
31
37390
The District Nurses Short Term Restorative Care (STRC)
6208 0500
14
37387
1800 684 098
91, OBC
19162
1300 660 022
17
19526
6208 0500
14
37387
Calvary Home Maintenance & Modifications
1300 660 022
17
37128
1300 788 855
33
62148
6208 0500
14
37387
Wyndarra Centre
ASSESSMENTS
LEGAL AND MEDIATION
Calvary Community Care Tasmania
1300 660 022
17
19526
Family Based Care Tasmania
Dementia Support Australia TAS
1800 699 799
73, IBC
38115
MEDICATION MANAGEMENT
Family Based Care Tasmania
1800 684 098
91, OBC
19162
Calvary Community Care Tasmania
OneCare DVA Nursing Services
6345 2124
24, 45
37383
The District Nurses Short Term Restorative Care (STRC)
The District Nurses Short Term Restorative Care (STRC)
6208 0500
14
37387
ASSISTIVE TECHNOLOGY Calvary Home Maintenance & Modifications The District Nurses Short Term Restorative Care (STRC)
MOBILITY AND EQUIPMENT
1300 660 022
17
37128
Independence Australia
6208 0500
14
37387
The District Nurses Short Term Restorative Care (STRC)
CASE MANAGEMENT
PLACEMENT CONSULTANTS
Calvary Community Care Tasmania
1300 660 022
17
19526
Aged Care Ready
1300 023 589
65
62137
Dementia Support Australia TAS
1800 699 799
73, IBC
38115
Balance Aged Care Specialists TAS
1300 556 287
67
62005
Family Based Care Tasmania
1800 684 098
91, OBC
19162
REAL ESTATE AND MOVING
OneCare DVA Nursing Services
6345 2124
24, 45
37383
Balance Aged Care Specialists TAS
1300 556 287
67
62005
The District Nurses Short Term Restorative Care (STRC)
6208 0500
14
37387
SAFETY AND SECURITY
Wyndarra Centre
6452 2722
31
37390
1300 660 022
17
37128
6208 0500
14
37387
1300 788 855
33
62148
6269 1200
89
37384
DEMENTIA ADVISORS
Calvary Home Maintenance & Modifications The District Nurses Short Term Restorative Care (STRC)
Dementia Support Australia TAS
1800 699 799
73, IBC
38115
SKIN AND WOUND CARE
Family Based Care Tasmania
1800 684 098
91, OBC
19162
Independence Australia
EDUCATION AND TRAINING Family Based Care Tasmania
South Eastern Community Care - Community Nursing 1800 684 098
91, OBC
19162
1800 684 098
91, OBC
19162
END OF LIFE Family Based Care Tasmania
C O M PA R E CHOOSE C O N TA C T Compare, choose and contact 5,000+ nursing homes, retirement villages and home care providers. Dynamic mapping helps you search your suburb or council area for the care you need. Unlock free member benefits including: • Create and save multiple application forms • Apply to numerous nursing homes using the one application • Track your progress via the application and enquiry history
AUSTRALIA’S #1 AGED CARE WEBSITE
AgedCareGuide.com.au IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
AgedCareGuide.com.au
Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with DPS ORGANISATION
PHONE (03)
Aged Care Ready Anglicare Tasmania
WEBSITE (www.)
1300 023 589
team@agedcareready.com.au
agedcareready.com.au
1800 243 232
customerservice@anglicare-tas.org.au
anglicare-tas.org.au
Balance Aged Care Specialists
02 8814 7307
info@bfs.net.au
balanceacs.net.au
Calvary Community Care
1300 660 022
ccc@calvarycare.org.au
calvarycare.org.au
Community Based Support
1300 227 827
admin@cbsaust.org.au
cbsaust.org.au
COTA
08 8232 0422
info@cotamembership.org.au
cotamembership.org.au
Dementia Support Australia
1800 699 799
dsa@dementia.com.au
dementia.com.au
Family Based Care Tasmania
1800 684 098
admin@familybasedcare.org.au
familybasedcare.org.au
Hobart District Nursing Service
6208 0500
enquiriestdn@thedistrictnurses.org.au
thedistrictnurses.org.au
Independence Australia Group
1300 788 855
theteam@independenceaustralia.com
independenceaustralia.com
6228 3899
ihcs@independenthealth.com.au
independenthealth.com.au
Just Better Care Australia
1300 587 823
info@justbettercare.com
justbettercare.com
Masonic Care Tasmania
6282 5200
enquiry@mctas.org.au
masoniccaretas.com.au
Menarock Life
9898 1000
mycare@menarock.com.au
menarocklife.com.au
OneCare
6220 1200
info@onecare.org.au
onecare.org.au
Queen Victoria Care
6243 3100
admin@qvcare.com.au
qvcare.com.au
Regis Aged Care
1300 998 100
advice@regis.com.au
regis.com.au
Respect Aged Care
1300 144 144
info@respect.com.au
respect.com.au
6269 1200
mail@secommunitycare.com.au
secommunitycare.com.au
advice@strategicfp.com.au
strategicfp.com.au
Independent Health Care Service
South Eastern Community Care
Strategic Financial Planning & Insurance 6220 8330 The Salvation Army Aged Care
1300 111 227
acp.enquiries@aue.salvationarmy.org
agedcare.salvos.org.au
Uniting AgeWell
1300 783 435
info@unitingagewell.org
unitingagewell.org
Wyndarra Centre
6452 2722
info@wyndarra.org.au
wyndarra.org.au
Abbreviations (HC)................................................................................High Care (LC).................................................................................. Low Care AC..................................................................................Aged Care ACAT.........................................Aged Care Assessment Team ACF.................................................................Aged Care Facility Aged Care Service............................... Aged Care Service(s) Apts.......................................................................... Apartments Assoc......................................................................... Association ATSI................................... Aboriginal, Torres Strait Islander Aust.......................................................................... Australia(n) CALD..........................Culturally and Linguistically Diverse CBC................................................................ Centre Based Care CDC.................................................... Consumer Directed Care CHSP............Commonwealth Home Support Programme Cnr........................................................................................Corner Com’ty...................................................................... Community CS...........................................................Community Service(s) Ct............................................................................................ Court Ctr......................................................................................... Centre DAP.................................... Daily Accommodation Payment DBMAS...................Dementia Behaviour Management Advisory Service
Dem.............................................................................. Dementia Dist......................................................................................District DRC..............................................................Day Respite Centre DTC..............................................................Day Therapy Centre DVA.....................................Department of Veterans’ Affairs Estn.................................................................................... Eastern Fac....................................................................................... Facility Fmr......................................................................................Former Gdns.................................................................................Gardens HC or H/Care............................................................ Home Care HS or H/Serv................................................ Health Service(s) HCP...................................................... Home Care Package(s) HCP 1..........................................Home Care Package Level 1 HCP 2..........................................Home Care Package Level 2 HCP 3..........................................Home Care Package Level 3 HCP 4..........................................Home Care Package Level 4 HCS..........................................................Home Care Service(s) HL......................................................................... Healthy Living Hlth......................................................................................Health Hosp................................................................................ Hospital HSS................................................ Home Support Services(s) IBC.................................................................. Inside Back Cover
95
Resi de n Sup tial Age port dC Reti ed and are / SR A rem S ssi Hom ent Liv sted Liv ing i ng e Ca In H re Pack ome age Cen Care Se s tre B r vi c Day ased C es are Ther Prod apy Cen ucts t and re S er v ices
TA S M A N I A 2 0 2 1 / 2 2
99 99 999 9 99 99
9 9 9 9 9 9 9 9
IFC................................................................. Inside Front Cover IHC.......................................................................... In Home Care ILU............................................... Independent Living Unit(s) Indep...................................................................... Independent IT........................................................ Information Technology LGA................................................ Local Government Area(s) LGBTIQ.......................... Lesbian Gay Bisexual Transgender Intersex Questioning LHD........................................................... Local Health District Lwr........................................................................................Lower Maint......................................................................Maintenance Mem..............................................................................Memorial Metro.....................................................................Metropolitan MPS........................................................Multi Purpose Service Mt.........................................................................................Mount NH or N/Home................................................. Nursing Home N/hood............................................................ Neighbourhood NESB.............................Non English Speaking Background NRAS......................National Rental Affordability Scheme Nth(n)........................................................................ North(ern) NW............................................................................. North West OBC............................................................. Outside Back Cover Pk.............................................................................................. Park Prog........................................................................... Program(s) Pt...............................................................................................Port
9 99 99 99
9
Advert Page 65 15
9 9
67 17 19
9 9 9 9 9
70 73, IBC 91, OBC 14 33 21 23 43 83
999 9 99 9 99 9 9 9 999 9 9 99 99 9 9999
24, 45 47 IFC 5 89 69 16 10-11 31
Pnt.......................................................................................... Point RAC........................................................ Residential Aged Care RAD..........................Refundable Accommodation Deposit RAS.......................................... Regional Assessment Service Reg.................................................................................. Regional Res...............................................................................Residential RLU................................................. Retirement Living Unit(s) RV.................................................................Retirement Village SBRT.............................Severe Behaviour Response Teams SE........................................................................ South East(ern) Serv............................................................................... Service(s) SL.....................................................................Supported Living Soc......................................................................................... Social Sth......................................................................................... South Sthn............................................................................... Southern STRC........................................... Short Term Restorative Care Supp..........................................................Support/Supported SW.................................................................... South West(ern) Tce.......................................................................................Terrace TCP............................................... Transition Care Program(s) VHC.......................................................... Veterans’ Home Care Vlg....................................................................................... Village W/Centre........................................................ Wellness Centre Wstn................................................................................ Western
IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
96
Aged Care Guide
Index
Abbreviations................................................................................................................95 Aboriginal and Torres Strait Islander (ATSI).................................................57 Advocacy..........................................................................................................................71 Aged Care Assessment Team (ACAT)................................................................39 Appeal..........................................................................................................................39 Assessment...............................................................................................................39 Referrals......................................................................................................................39 Regions........................................................................................................................78 Aged care explained....................................................................................................6 Aged care flow chart.................................................................................................40 Aged care homes........................................................................................................41 Accommodation payments..............................................................................48 Accreditation and certification......................................................................42 Basic Daily Fees.......................................................................................................46 Complaints.................................................................................................................46 Costs..............................................................................................................................46 Cultural services.....................................................................................................58 Directory listings............................................................................................ 81-84 Extra services...........................................................................................................55 Homes and their services..................................................................................41 How much will I pay............................................................................................48 Payment Options...................................................................................................49 Quality standards...................................................................................................42 RAD & DAP.................................................................................................................49 Where do I start......................................................................................................41 Applying to a home...................................................................................................50 Vacancy.......................................................................................................................50 Waitlist.........................................................................................................................50 Assessments.......................................................................................................... 38-39 Care leavers....................................................................................................................57 Carer support................................................................................................................75 Counselling services.............................................................................................75 Support groups.......................................................................................................75 Support lines............................................................................................................75 Centre Based Care Services...................................................................................31 Directory listings....................................................................................................93 Commonwealth Home Support Programme (CHSP).............................14 Am I eligible?...........................................................................................................16 Directory listings............................................................................................ 91-92 Types of services provided................................................................................15 Urgent needs............................................................................................................17 What is CHSP?..........................................................................................................15 Who is CHSP for?....................................................................................................16 Who pays for CHSP services?...........................................................................17 Community Visitors Scheme................................................................................32 Consumer Directed Care..........................................................................................13 Costs for residential care.........................................................................................46 Accommodation payments..............................................................................47 Basic Daily Fees.......................................................................................................46 How much will I pay............................................................................................47 Culturally and Linguistically Diverse (CALD) people...............................57 Directory listings ...................................................................................................90
n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n
TA S M A N I A 2 0 2 1 / 2 2
Cultural services..........................................................................................................58 Partners in Culturally Appropriate Care (PICAC)..................................58 Daily Accommodation Payment (DAP)...........................................................49 Daily living in a nursing home............................................................................53 DAP (Daily Accommodation Payment)...........................................................49 Day Therapy Centres..................................................................................................30 Directory listings....................................................................................................92 Deciding on a home..................................................................................................51 Definition of often used terms............................................................................76 Dementia support......................................................................................................72 Changed behaviours............................................................................................72 Specialised support..............................................................................................73 Where can I get help?.........................................................................................72 Directory index.............................................................................................................77 Aged care home listings............................................................................ 81-84 Centre Based Care listings.................................................................................93 Council reference index......................................................................................78 Culturally appropriate homes and services............................................90 Day Therapy Centres listings............................................................................92 Home Care Packages listings................................................................... 88-89 In home care provider listings................................................................ 91-92 Local Government Area (LGA) reference index.....................................78 Organisation & business index.......................................................................95 Products & services listings..............................................................................94 Retirement accommodation listings.................................................. 85-86 Suburb reference index......................................................................................78 Town reference index..........................................................................................78 Disability..........................................................................................................................57 End of life........................................................................................................................74 Family and friends.................................................................................................74 Palliative care in a nursing home.................................................................74 Residents with dementia..................................................................................74 Services to help at home...................................................................................74 Financial advice...........................................................................................................67 Financial counselling...........................................................................................69 How an expert can help.....................................................................................68 Important questions to ask..............................................................................68 Financially disadvantaged....................................................................................57 Home Care flow chart..............................................................................................12 Home Care Packages.................................................................................................18 Approved providers..............................................................................................21 Are you eligible?.....................................................................................................20 Care Agreement......................................................................................................21 Cost................................................................................................................................22 Directory listings............................................................................................ 87-89 Exit fees.......................................................................................................................23 How much you will pay......................................................................................22 Priority.........................................................................................................................20 Quality and complaints......................................................................................24 Self-managing........................................................................................................25 Services not provided..........................................................................................20 Services provided...................................................................................................19 Types of packages .................................................................................................18 Homeless.........................................................................................................................57 How to use the DPS Guide........................................................................................4
n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n
Incontinence..................................................................................................................33 LGBTIQ...............................................................................................................................57 Mobility............................................................................................................................35 Assisted technology.............................................................................................36 Improve access........................................................................................................35 Safety at home........................................................................................................35 Mobility aids.............................................................................................................35 Moving into a home..................................................................................................52 What can you bring..............................................................................................52 Making the transition.........................................................................................53 My Aged Care...................................................................................................................8 Placement consultants............................................................................................64 Choosing a placement consultant................................................................65 How a placement consultant can help......................................................64 Negotiate and advocate for you....................................................................64 Resolving family disputes.................................................................................66 Private home care.......................................................................................................26 RAD (Refundable Accommodation Deposit)...............................................49 Refundable Accommodation Deposit (RAD)...............................................49 Regional Assessment Service (RAS).................................................................38 Assessment...............................................................................................................38 Referrals......................................................................................................................38 Regaining your independence............................................................................28 Retirement living........................................................................................................60 Choosing a village.................................................................................................63 Departure/exit fee.................................................................................................62 Deposit or entry contribution.........................................................................61 Directory listings............................................................................................ 85-86 Fees and charges....................................................................................................61 Finding the right village....................................................................................62 Life in a village........................................................................................................63 Ownership.................................................................................................................61 Types of villages.....................................................................................................60 Vacating......................................................................................................................62 Residential Care flow chart...................................................................................40 Respite ............................................................................................................................27 At home.......................................................................................................................27 Centre Based Respite Care................................................................................27 Cost................................................................................................................................28 Eligibility.....................................................................................................................27 Residential respite................................................................................................56 Restorative care...........................................................................................................29 Rural & Regional clients..........................................................................................57 Self-managing your HCP........................................................................................25 Short Term Restorative Care.................................................................................29 Special needs groups................................................................................................57 Supported Living........................................................................................................59 Care Communities.................................................................................................59 Choosing a community......................................................................................59 Transition care..............................................................................................................28 Transport services.......................................................................................................37 Useful phone numbers and websites.................................................................9 Veterans...........................................................................................................................57 Veterans' support.......................................................................................................30 Wait lists..........................................................................................................................50
n n n n n n n n n n n n n n n n n n n n n n n n n n n
n n
Call 1300 186 688 or email sales@dps.com.au
YOUR DPS SALES TEAM www.AgedCareGuide.com.au
www.DisabilitySupportGuide.com.au
Matt
Ed
ia
Mar
...
Home Care Packages and CHSP
Family Based Care Tasmania provides Home Care Packages to eligible My Aged Care participants. We can help you to live independently in your home with the support services of your choice that promote your health and wellbeing. We provide the following supports . . .
We provide a full range of aged care supports to assist you to maintain wellness and independent living at home, staying safe and providing peace of mind to your loved ones. These can include domestic assistance, personal care, social support, respite options, mental health supports, speech pathology, exercise physiology and more.
National Disability Insurance Scheme (NDIS) Family Based Care Tasmania provides a wide range of support services to people living with disability under the National Disability Insurance Scheme (NDIS). We have a dedicated team who provide individual support to assist people living with disability to meet their life goals and enjoy independence at home and in the community. Family Based Care can provide domestic assistance, personal care, social support, respite options, mental health supports, speech pathology, exercise physiology and more.
Family Based Care Group companies
Family Based Care can assist you and your family in many ways. Family Based Care is a fully integrated organisation that can provide you allied health services and rehabilitation and employment supports from its own group of businesses, all fully supported and backed by the quality and strength of Family Based Care. We provide Vocational Rehabilitation and Vocational Services for Tasmanians who are disadvantaged in the labour market whether by injury, disability or other factors. Provide mental health services support and assistance to older Tasmanians and their carers/families. Dealing with loss or the changes of ageing, or declining health conditions (including mental health) of a partner or parent. Expert speech pathology services including assessment and management is offered to individuals of all ages living in the community. Services are provided for swallowing, communication and voice disorders. An experienced exercise physiologist practice that can provide you with programs to maintain your existing strength and flexibility or programs to assist to recover post injury or surgery.
Contact Us Freecall
1800 684 098
Office Locations
73-75 Mount St, Burnie 50B Frankland St, Launceston 9-11 Cambridge Rd, Bellerive 3 Reece Avenue, Rosebery
admin@familybasedcare.org.au
Website
www.familybasedcare.org.au