Aged Care Guide Tasmania 2022/23 by DPS Publishing

1 9 TH E D I T I O N

AGED CARE GUIDE A

DPS

PUBLICATION

Tasmania

Home Care |

Residential Care | Retirement Living

ISSN 2652 − 709X

AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

ALITY PSEst.QU1999

FINDING THE SMILE IN EVERY DAY

At Regis, we believe a good life is built on great relationships. That’s why we’ve been nurturing trusted connections with our employees, clients, residents and their families for nearly 30 years. Through our range of tailored aged care services, we are committed to helping people realise their wellbeing goals and lead meaningful lives. We focus on every person as an individual so we can provide the best possible care and help them find the smile in every day.

Talk to us today and discover the Regis difference. TAS Aged Care Homes Regis Eastern Shore Regis Legana Regis Norwood

TAS Other Services Regis Home Care Tasmania South Regis Day Respite Tasmania North Regis Home Care Tasmania North Regis Day Respite Tasmania South Regis Norwood Retirement Village

REGIS.COM.AU | 1300 998 100

TASMANIA 2022/23

AgedCareGuide.com.au

COTA message.................................................................................................................................................................................................................................................................... 2 From the Managing Editor....................................................................................................................................................................................................................... 3 How to use the Aged Care Guide................................................................................................................................................................................................ 4 Aged care explained.............................................................................................................................................................................................................................................. 6 My Aged Care....................................................................................................................................................................................................................................................................... 8 Useful phone numbers and websites................................................................................................................................................................................ 9

Regional Assessment Service (RAS).................................................................................................................................................................................. 10 Aged Care Assessment Team (ACAT)............................................................................................................................................................................. 11 Home care flow chart...................................................................................................................................................................................................................................... 14 Support at home....................................................................................................................................................................................................................................................... 15 – Commonwealth Home Support Programme..........................................................................................................................................17

– Home Care Packages................................................................................................................................................................................................................................19 – Self–managing your Home Care Package.....................................................................................................................................................27

– Private home care...........................................................................................................................................................................................................................................28

– Respite at home.................................................................................................................................................................................................................................................29 – Flexible restorative care......................................................................................................................................................................................................................30

– Transition Care......................................................................................................................................................................................................................................................31 – Veterans’ support............................................................................................................................................................................................................................................32 – Day Therapy Centres.................................................................................................................................................................................................................................32 – Centre Based Care..........................................................................................................................................................................................................................................33

Assistive technology. ....................................................................................................................................................................................................................................... 35 Continence............................................................................................................................................................................................................................................................................ 36 Nutrition..................................................................................................................................................................................................................................................................................... 38 Aged care flow chart........................................................................................................................................................................................................................................ 40 Aged care homes..................................................................................................................................................................................................................................................... 41 – Cost for residential care......................................................................................................................................................................................................................46

– RAD and DAP explained....................................................................................................................................................................................................................50 – Applying to a home....................................................................................................................................................................................................................................51 – Waiting lists.................................................................................................................................................................................................................................................................51 – Deciding on a home..................................................................................................................................................................................................................................52 – Moving into a home..................................................................................................................................................................................................................................53 – Daily living in a nursing home...............................................................................................................................................................................................55 – Extra services............................................................................................................................................................................................................................................................56 – Residential respite..........................................................................................................................................................................................................................................57

Special needs groups...................................................................................................................................................................................................................................... 58 Cultural services........................................................................................................................................................................................................................................................ 59 Supported living....................................................................................................................................................................................................................................................... 60 Retirement living..................................................................................................................................................................................................................................................... 61 Placement consultants................................................................................................................................................................................................................................ 65 Financial advice.......................................................................................................................................................................................................................................................... 68 Advocacy................................................................................................................................................................................................................................................................................... 71 Dementia support.................................................................................................................................................................................................................................................. 72 End of life care............................................................................................................................................................................................................................................................... 74 Carer support................................................................................................................................................................................................................................................................... 75 Definitions of terms........................................................................................................................................................................................................................................... 76 Directory Lists & Reference Indexes – Directory contents page............................................................................ 77 This section includes all the lists and reference tables to make finding a home or service so much easier: ACAT regions, Council Districts referencing, Suburb & Town, Area maps, Lists of Aged Care Homes, Retirement Accommodation, Home Care Packages, In Home Care Services, Centre Based Care, Day Therapy Centres, Products & Services.

Contents

Community Visitors Scheme........................................................................................................................................................................................................... 34

Aged Care Guide

TASMANIA 2022/23

COTA message “COTA Australia is the peak national advocacy body for older

Australians across all areas of Government policy. In aged care we

have been at the leading edge of reform pressure for over a decade. We are the leading advocate for much greater consumer choice and control in aged care. We had a major input to the Royal Commission into Aged Care Quality and Safety and to the Federal Government’s response to the Commission’s Final Report.

The aged care reform process has been underway for a while, starting with the Labor

Government’s 2012 ‘Living Longer Living Better’ package which heavily ramped up home

care packages and introduced ‘consumer directed care’. This was followed by the Coalition Government’s 2018 Federal Budget package ‘More Choices for a Longer Life’, which COTA Australia partnered in developing.

The Royal Commission was called in October 2018 and the Commission presented its Final Report on 26 February 2021, with the Government responding in the Federal Budget on

11 May 2021. In the 2021/22 Budget, the Government committed almost $18 billion extra over

COTA message

the next four years to increase the supply and funding of both home care and residential care, provide extra support for family carers and for people with dementia and their carers, and much more.

There will be at least 80,000 new home care packages by mid-2023, bringing the total number to 276,000 – more than the number of residential beds; and the current home care waiting list will be gone. A new home care program will be developed by 2023 that will design individual packages for each person.

In residential care there will be more staff spending more time with residents, better food where that’s not the case now, stronger clinical care standards, a new funding formula, and prices set by an independent authority. All providers will experience much greater

transparency and exposure about services, fees, staffing quality measures and consumer experience.

Most excitingly, by 2024 the bed licences system will be abolished and people will have

control of their residential care funding. This will also mean good providers can expand their services without needing bed licences.

Another COTA initiative is a program of 500 Community Care Finders around Australia to help people navigate aged care and be connected to services. There will also be a doubling of the number of consumer advocates.

Amidst all this change an independent, unbiased resource such as this Aged Care Guide,

together with the online directory AgedCareGuide.com.au, assists you to make the best aged

care choices for your specific circumstances and can help you take greater control of your care. COTA Australia’s partnership with DPS is also focused on improving consumer information and choice about services and providing opportunities for direct consumer feedback and comment on services.

By creating a platform on which you can choose between providers, and by giving you the

opportunity to leave a review of any service or village, DPS is helping strengthen consumer information and choice. This has always been a goal for DPS since its inception.”

Ian Yates AM – Chief Executive Council on the Ageing (COTA) Australia

AgedCareGuide.com.au

TASMANIA 2022/23

From the Managing Editor Welcome to the 19th edition of the Aged Care Guide Tasmania.

Our print and online publications are an essential tool to help you understand and access aged care services – from home and community care through to residential care accommodation and retirement living options. To help you understand the aged care process even better we have created easy to follow flow charts which visualise your options and the steps to take for home care and residential aged care. The articles in the front half of the book give detailed descriptions of the various aged care services available and discuss any financial and legal issues you need to be aware of, as well who can assist with expert advice around advocacy and placement. The directory section at the back provides a comprehensive list of all Australian Government subsidised residential accommodation and approved home care package providers. An extensive list of retirement living operators and private providers of homes and services are also included. You can use the printed Aged Care Guide in conjunction with our website – AgedCareGuide.com.au – which provides greater detail on the services offered by individual aged care homes, home care providers, retirement villages, as well as professional services and products. Simply type in the associated ‘DPS Web ID’ number from this book in the space provided on the website to link directly to a chosen home, service or product. Current bed vacancies, as well as home care availability and retirement units for sale or lease, are also listed on the website. Alternatively you may wish to use our Compare & Connect tool to help you find and compare aged care providers that best meet your needs and search criteria in your preferred area to help with the decision making process. We are also promoting transparency in the sector and open up dialogue between consumers and providers through Ratings and Reviews on AgedCareGuide.com.au, which gives you the opportunity to share positive or negative stories about your aged care experience with a service and for providers to respond to this feedback and address any potential concerns. We would like to wish you all the best as you embark on your journey in locating the home or services to suit your needs. When engaging a service, please advise the aged care home, retirement village, community care provider, or product and service provider that you found their details in the Aged Care Guide.

From the Managing Editor

For more than 20 years, the Aged Care Guide, previously known as the DPS Guide to Aged Care, has provided seniors and their families with essential information about aged care in Australia.

We welcome any suggestions on information we can provide in the next edition of the Aged Care Guide or on AgedCareGuide.com.au to further assist in your journey. Simply email margot.white@dps.com.au . I look forward to hearing from you.

Aged Care Guide Tasmania 2022/23 19th Edition Printed May 2022 RRP $44, inc GST Managing Editor Margot White margot.white@dps.com.au Chief Executive Officer Michelle Beech

Margot White – Managing Editor DPS Publishing Pty Ltd ● 1300 186 688 ● 145 South Tce, Adelaide SA 5000 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730 Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 1300 186 688 in Australia

The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark.

Aged Care Guide

TASMANIA 2022/23

How to use the Aged Care Guide

The articles up to page 75 will help you become better informed about aged care, community care and retirement living.

The Aged Care Guide also includes a comprehensive directory of residential aged care homes (see pages 79– 84); retirement accommodation (see pages 85 – 86); home care packages (see pages 87– 89); and facilities or services specific to your cultural background (see page 90).

How do I find what I’m looking for?

There are a number of ways you can use the Aged Care Guide in order to find aged care homes, retirement accommodation, home care packages, products or services.

The index on page 96 can help you to find the main information topics in the book and can direct you to the different directory tables for aged care homes, retirement villages, in home care options or product/services in the back of the Guide. Each Council District (also known as a Local Government Area or LGA) on the referenced page includes a list of suburbs with homes or villages in each suburb listed in alphabetical order.

You will find some retirement accommodation listed within the residential directory where they are co‑located on the same geographical site as the aged care home.

Locality search: If you know the Council District, suburb or town, then use the cross reference index on page 78. Each of these lists are in alphabetical order and you can then refer to the page referenced. Cultural search: If you are of non-English speaking background, or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on page 90.

Searching for other services . . .

If you are looking for In Home Care Services, Day Therapy Centres, Centre Based Care, or other Products and Services, you can find this in grid form in the directory section (pages 91– 94).

Visit AgedCareGuide.com.au for a complete list of services available near you.

1 9 TH E D I T I O N

Aged Care Guide

DPS

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race, or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding, or heightened understanding of the special needs of the cultural group.

Currie Whitemark Grassy

FLINDERS

This map provides you with a geographical reference to the LGA areas in Tasmania.

North Western Northern Southern Stanley

BURNIE

GEORGE TOWN

CENTRAL COAST KENTISH

BREAK O‘DAY

Longford

Poatina

Southern Cross Care Ainslie Low Head Southern Cross Care Glenara Lakes

CALD

Southern Cross Care Guilford Young Grove

Swansea

GLAMORGANSPRING BAY

WEST COAST Oatlands Bothwell

SOUTHERN MIDLANDS Kempton

Hamilton

Triabunna Orford

SORELL

RCH

New Norfolk GLE

CLARENCE

HOBART

KINGBOROUGH

Dover

Alonnah

Cultural Group Arabic

CALD

Southern Cross Care Sandown Apartments

Sandy Bay 6216 7100 15477

CALD

Southern Cross Care Yaraandoo

Somerset 6435 1010 15436

Low Head 6382 1477 15432

LGBTIQ

Glenview Community Services

Youngtown 6343 6777 15446

LGBTIQ

Queen Victoria Home Residential Care

Glenorchy 6277 8800 15512 Lindisfarne 6243 3100 15507

Sandy Bay 6225 1025 15511 TASMANIA 2022/23

Asian ATSI

PHONE DPS (03) Web ID 1300 875 377 39049

Service Provider Glenview Home Care

PHONE (03)

6277 8800

DPS Web ID 17533

Greek

Home Caring

1300 875 377 39049

Hindi

Home Caring

1300 875 377 39049

6272 3511

17559

Indian

Home Caring

1300 875 377 39049

15507

Indonesian Family Based Care Tasmania

1800 684 098 19162

1300 875 377 39049 1800 684 098 19162

Karadi Aboriginal Corporation Aged Care QVCare Home Care Package

Cultural Group Filipino

6243 3100

Home Caring Family Based Care Tasmania

ATSI ATSI ATSI

SETAC Community Care

6295 1125

17550

Irish

Family Based Care Tasmania

1800 684 098 19162

Uniting AgeWell Tasmania North West Home Care

6715 7000

17554

Italian

Home Caring

1300 875 377 39049

CALD Nubeena

Service Provider Home Caring

ATSI

CALD TASMAN

Cygnet

Glenorchy 6277 8800 15512 Lindisfarne 6243 3100 15507

indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

CALD

Dunalley

Kingston Huonville

Geeveston

HUON VALLEY

PHONE DPS Web ID (03) St Leonards 6339 1205 15503

South Hobart 6221 2200 15465

Table of Home Care Package (HCP) providers offering culturally appropriate services

Bhutanese

BRIGHTON

Maydena

DERWENT VALLEY

Southern Cross Care Rivulet

cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all

Bicheno Campbell Town

CENTRAL HIGHLANDS

Ouse

Aged Care Home Name Southern Cross Care Mount Esk

people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically

Ross

AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

CALD CALD

Cultural Group CALD CALD

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted

Fingal

NORTHERN MIDLANDS

Queenstown

ISSN 2652 − 709X

Scamander

Westbury

Zeehan

Residential Care | Retirement Living

Glenview Community Services Queen Victoria Home Residential Care

Latrobe 6426 2844 15485

Aged Care Guide

Launceston Deloraine

Home Care |

CALD CALD

PHONE DPS Web ID (03) Lindisfarne 6243 3100 15507

Culturally Appropriate Home Care Packages

St Helens

LAUNCESTON

MEANDER VALLEY

ALITY PSEst.QU1999

Uniting AgeWell Latrobe Com'ty, Strathdevon

DORSET

Exeter

WEST TAMAR

Rosebery

Strahan

Aged Care Home Name Queen Victoria Home Residential Care

Scottsdale

LATROBE Sheffield

WARATAH-WYNYARD

Bridport

T OR

uin

rst

ve Ul

CIRCULAR HEAD

Wy ny

ard

Smithton

Cultural Group ATSI ATSI

CALD

Community Care TASMANIA

1300 722 400 17525

LGBTIQ

Community Care TASMANIA

1300 722 400 17525

LGBTIQ

Family Based Care Tasmania

1800 684 098 19162

LGBTIQ

Care Forward Home Care Packages North West

1300 364 876 20955

Community Care TASMANIA

1300 722 400 17525

Family Based Care Tasmania

1800 684 098 19162

Glenview Home Care

6277 8800

17533

LGBTIQ

Glenview Home Care

Migrant Resource Centre Home Care

6221 0999

17545

LGBTIQ

QVCare Home Care Package

6277 8800

17533

6243 3100

15507

CALD

QVCare Home Care Package

6243 3100

15507

Malaysian

Family Based Care Tasmania

1800 684 098 19162

CALD

South Eastern Community Care - Home Care Packages

6269 1200

17551

Nepalese

Community Care TASMANIA

1300 722 400 17525 1300 722 400 17525

CALD

The Parkside Foundation Home Care Packages

6243 6044

17547

NESB

Community Care TASMANIA

CALD

Uniting AgeWell Tasmania South Home Care

6289 8800

17528

Polish

Glenview Home Care South Eastern Community Care - Home Care Packages

6277 8800

17533

6269 1200

17551

Chinese

Family Based Care Tasmania

1800 684 098 19162

Polish

Chinese

Home Caring

1300 875 377 39049

Singaporean Family Based Care Tasmania

1800 684 098 19162

Filipino

Family Based Care Tasmania

1800 684 098 19162

Vietnamese Home Caring

1300 875 377 39049

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

Aged Care Guide

TASMANIA 2022/23

Index

Table of aged care homes/residential care facilities offering culturally appropriate services

Tasmania

TASMANIA 2022/23

Culturally Appropriate Aged Care Homes KING ISLAND

PUBLICATION

Aged Care Guide

TASMANIA 2022/23

AGED CARE GUIDE

How to use the Aged Care Guide

The information featured in this 19th edition of the Aged Care Guide Tasmania will inform you on a number of considerations when choosing accommodation and care options.

Abbreviations...............................................................................................................95 Aboriginal and Torres Strait Islander (ATSI) ................................................58 Advocacy.........................................................................................................................71 Aged Care Assessment Team (ACAT) ...............................................................11 Appeal .........................................................................................................................11 Assessment ..............................................................................................................11 Referrals .....................................................................................................................11 Regions .......................................................................................................................78 Aged care explained....................................................................................................6 Aged care homes ................................................................................................. 6, 41 Accommodation payments .............................................................................48 Accreditation and certification......................................................................42 Aged care home services ..................................................................................41 Charter of Rights ...................................................................................................45 Complaints................................................................................................................46 Costs .............................................................................................................................46 Cultural home listings ........................................................................................90 Daily care fees .........................................................................................................47 Directory listings ........................................................................................... 81-84 Extra services listings ................................................................................. 81-84 How much will I pay............................................................................................48 Means tested care fee ........................................................................................48 Payment options ...................................................................................................50 Quality standards..................................................................................................45 RAD & DAP ................................................................................................................50 Where to start.........................................................................................................41 Applying to a home..................................................................................................51 Waitlist........................................................................................................................51 Vacancy.......................................................................................................................51 Assessments ......................................................................................................... 10-11 Assistive technology options ..............................................................................35 Mobility aids ............................................................................................................35 Care leavers ...................................................................................................................58 Carer support ...............................................................................................................75 Counselling services ............................................................................................75 Support groups and lines .................................................................................75 Centre Based Care services ...................................................................................33 Directory listings ...................................................................................................93 Commonwealth Home Support Programme (CHSP) ............................17 Am I eligible? ..........................................................................................................18 Costs .............................................................................................................................19 Directory listings ........................................................................................... 91-93 Services provided..................................................................................................17 Urgent needs ...........................................................................................................19 Community Visitors Scheme................................................................................34 Consumer Directed Care.........................................................................................15 Continence.....................................................................................................................36 Costs for residential care........................................................................................46 Accomodation payments .................................................................................48 Daily care fees .........................................................................................................47 Means tested care fee ........................................................................................48 Culturally and Linguistically Diverse (CALD) people..............................58 Directory listings ..................................................................................................90

                                  

Cultural services .........................................................................................................59 Directory listings ..................................................................................................90 Partners in Culturally Appropriate Care ...................................................59 Daily Accommodation Payment (DAP)..........................................................50 Daily living in a nursing home ...........................................................................55 Day Therapy Centres.................................................................................................32 Directory listings ...................................................................................................93 Deciding on a home .................................................................................................52 Definition of often used terms ...........................................................................76 Dementia support .....................................................................................................72 Changed behaviours ...........................................................................................72 Specialised support .............................................................................................73 Directory index............................................................................................................77 Aged care home listings ........................................................................... 81-84 Centre Based Care listings................................................................................93 Council reference index .....................................................................................78 Culturally appropriate homes and services ...........................................90 Day Therapy Centres listings...........................................................................93 Extra services listings ................................................................................. 81-84 Home Care Packages listings.................................................................. 88-89 In home care provider listings ............................................................... 91-93 Local Government Area (LGA) reference index ....................................78 Organisation & Business index......................................................................95 Products & Services listings ............................................................................94 Retirement accommodation listings ................................................. 85-86 Suburb reference index .....................................................................................78 Town reference index .........................................................................................78 Disability.........................................................................................................................58 End of life .......................................................................................................................74 Palliative care in a nursing home ................................................................74 Residents with dementia .................................................................................74 Services to help at home ..................................................................................74 Extra services ...............................................................................................................56 Directory listings ........................................................................................... 81-84 Financial advice ..........................................................................................................68 Expert help ...............................................................................................................68 Financial counselling ..........................................................................................69 Paying for care ........................................................................................................69 Financially disadvantaged....................................................................................58 Flexible restorative care .........................................................................................30 Home Care flow chart..............................................................................................14 Home Care Packages (HCP) ..................................................................................19 Approved providers .............................................................................................22 Cost ...............................................................................................................................24 Directory listings ........................................................................................... 88-89 Eligibility....................................................................................................................22 Exit fees ......................................................................................................................26 Home Care Agreement ......................................................................................23 How much you will pay .....................................................................................25 Package supplements ........................................................................................20 Priority ........................................................................................................................22 Quality and complaints .....................................................................................26 Self-managing your HCP ..................................................................................27 Services not provided .........................................................................................21

                                     

Home Care Packages (HCP) continued Services provided..................................................................................................20 Types of packages ................................................................................................19 Homeless ........................................................................................................................58 How to use the Aged Care Guide .........................................................................4 In home support ........................................................................................................15 Directory listings ........................................................................................... 91-93 LGBTIQ ..............................................................................................................................58 Moving into a home.................................................................................................53 What to bring..........................................................................................................53 Making the transition ........................................................................................54 My Aged Care ..................................................................................................................8 Referral code ..............................................................................................................8 Nutrition .........................................................................................................................38 Placement consultants ...........................................................................................65 Case management ...............................................................................................67 Choosing a placement consultant...............................................................66 Negotiate and advocacy ...................................................................................66 Resolving family disputes ................................................................................67 Private home care......................................................................................................28 RAD and DAP explained .........................................................................................50 Refundable Accommodation Deposit (RAD)..............................................50 Regional Assessment Service (RAS)................................................................10 Assessment ..............................................................................................................10 Referrals .....................................................................................................................10 Regaining independence ......................................................................................31 Residential Care flow chart ..................................................................................40 Respite ............................................................................................................. 6, 29, 57 At home......................................................................................................................29 Centre Based Respite Care ...............................................................................29 Cost ...............................................................................................................................30 Eligibility....................................................................................................................29 Residential respite................................................................................................57 Restorative care ..........................................................................................................30 Retirement living.......................................................................................................61 Departure/exit fee................................................................................................63 Deposit or entry contribution ........................................................................62 Directory listings ........................................................................................... 85-86 Fees and charges ...................................................................................................63 Finding the right village ...................................................................................64 Ownership.................................................................................................................62 Types of villages.....................................................................................................62 Vacating .....................................................................................................................63 Rural & Regional clients.........................................................................................58 Short Term Restorative Care ................................................................................30 Special needs groups...............................................................................................58 Support at home ........................................................................................................15 Supported living ........................................................................................................60 Transition care .............................................................................................................31 Useful phone numbers and websites................................................................9 Veterans' support ..............................................................................................32, 58 Waiting for residential care..................................................................................51 Waiting lists .............................................................................................................51

                        



Call 1300 186 688 or email sales@dps.com.au

YOUR DPS SALES TEAM www.AgedCareGuide.com.au

www.DisabilitySupportGuide.com.au

Matt

Mari

Care beyond age At Respect we care for who our residents are as people, and not simply the effects of their ageing. This is because we believe that dignity and respect are basic human rights. Enhancing the health, happiness and quality of life of residents is at the heart of everything that we do. With modern facilities, supportive staff and comprehensive services, we offer a superior level of care to more people across Tasmania, Victoria and New South Wales. Residents and their families have the confidence and peace of mind knowing they’ll always be looked after with Respect.

To book a tour call 1300 144 144 or visit respect.com.au

St Ann’s Hobart

Wellington Views Old Beach

Coroneagh Park Penguin

Eliza Purton Ulverstone

Tyler Village Launceston

Mt St Vincent Ulverstone

Aged Care Guide

TASMANIA 2022/23

Aged care explained Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what options are available to you. What is aged care?

Aged care explained

Aged care is a term most easily understood as being nursing homes and home care. It may also refer to community services, specific health care services delivered in a day centre setting, assisted living options as well as products and equipment available to assist older people. Below you will find a brief description of what care options might be available to you, which will direct you to the different sections of the Aged Care Guide for more detail.

Support at home

If you want to stay in your own home but need assistance to continue living independently, there are numerous services available, both Government and privately funded, to help you manage better at home. You can choose to pay for help at home yourself or you can get support through Government funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCPs) program. Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance, and home maintenance. Basic assistance is offered through the CHSP. See page 17 for information about how the CHSP may be able to assist you. If your needs exceed the level of support offered though this program, then a Home Care Package can offer higher intensity support to help you stay at home. Find out more about HCPs on page 19. A comprehensive list of Government funded services is included in this Aged Care Guide as well as a wide range of private services.

Respite care

Respite care offers the opportunity for both you and your carer to take a break for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and community care services in your own home, provided under the Commonwealth Home Support Programme (CHSP). See page 29 for more information about home and community respite care or page 57 for respite in a residential aged care facility.

Residential aged care

If you are no longer able to remain living independently at home, moving into residential aged care can ensure quality of life and comfort.

AgedCareGuide.com.au

Other names for residential aged care include aged care home, nursing home and aged care facility. These are all subsidised by the Australian Government. Entry into a Government funded residential aged care home requires an assessment by an Aged Care Assessment Team (ACAT). See page 41 for information about residential aged care, how to access it and what you may need to pay. There are also a number of non Government funded residential aged care homes, often referred to as supported and assisted living complexes. See page 60 for more information.

Retirement living

Retirement villages are not to be confused with nursing homes. They are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting. Generally, the land is owned by an operator and residents enter into a lease type arrangement so they can live there for as long as they wish. Daily care is generally not included but some providers may offer support services at an additional charge or this can be accessed separately through Government funded home support options. See page 61 for advice on retirement accommodation.

Aged care explained

TASMANIA 2022/23

Looking for independent advice?

Talk to a real person who can help now 08 8121 3715 Home Care Options ~ Retirement Living Options ~ Residential Aged Care

Aged Care Guide

TASMANIA 2022/23

My Aged Care My Aged Care is a Government operated website and contact centre for people who would like Government support to access in home support, community or residential care. The service can help you find information about subsidised aged care options including the different types of Government funded services available, eligibility for those services, and the associated costs. To receive assistance, you, a family member, carer or client representative can register your details with My Aged Care and you will need to be assessed to access any Government subsidised services. My Aged Care then assigns you with an Aged Care user ID and keeps a central client record which includes your assessed needs and the Government funded care services being provided.

My Aged Care

Visit myagedcare.gov.au or call 1800 200 422 for more information.

Referral code

Once you’ve been assessed and found eligible for services, whether they’re for a Home Care Package, Transition Care or to access a nursing home, you should be given a referral code. The service provider of your choice will need this referral code to access your information and manage the referral. They’ll be also able to access the funding allocated to you. The referral code is linked to the type of service you are eligible to access. If you need the support of multiple services, you will need multiple referral codes, one for each service. If you are not given a referral code make sure you ask for one so you can discuss your needs with your preferred service provider. A provider won’t be able to start charging you fees until they begin delivering services to you or you have accepted a place in an aged care home. If you have been found eligible for a Home Care Package there may be a wait time before a suitable package becomes available. In the meantime, you may be allocated an interim package at a lower level or choose to self-fund your supports. You will receive a letter from My Aged Care to advise you when you have been allocated an available package. To assist you in your search, an independent information source like the Aged Care Guide publications and the linked AgedCareGuide.com.au website can help. These resources give a comprehensive overview of all care options and care providers available.

AgedCareGuide.com.au

TASMANIA 2022/23

Advocacy

Health

Cultural

Legal

CarerHelp carerhelp.com.au Carers Australia 02 6122 9900 carersaustralia.com.au Carers Tasmania 03 6144 3700 carerstas.org COTA Tasmania 03 6231 3265 cotatas.org.au National Seniors 1300 765 050 nationalseniors.com.au Older Person’s Advocacy Network (OPAN) 1800 700 600 opan.org.au Tasmania Elder Abuse Helpline 1800 441 169 elderabuse.tas.gov.au Your Say Advocacy Tasmania 1800 005 131 advocacytasmania.org.au Centre for Cultural Diversity in Ageing 03 8823 7979 culturaldiversity.com.au Federation of Ethnic Communities’ Council of Australia 02 6282 5755 fecca.org.au Migrant Resource Centre Tasmania (PICAC) 03 6221 0999 mrctas.org.au Multicultural Council of Tasmania 03 6170 9196 mcot.org.au Translating and Interpreting Service 13 14 50 tisnational.gov.au

Government

Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Community Visitors Scheme – Tasmania (Lifeline Tasmania) lifelinetasmania.org.au/ 03 6424 6547 community-visitors-scheme Department of Veterans’ Affairs 1800 838 372 dva.gov.au My Aged Care 1800 200 422 myagedcare.gov.au Services Australia – Aged Care Line 1800 227 475 servicesaustralia.gov.au/ageing Services Australia – Carers & Disability 13 27 17 servicesaustralia.gov.au/carers Services Australia – Medicare 13 20 11 servicesaustralia.gov.au/medicare Services Australia – Older Australians 13 23 00 servicesaustralia.gov.au/ageing Service Tasmania 1300 135 513 service.tas.gov.au

Dementia Australia 1800 100 500 dementia.org.au Dementia Behaviour Management Advisory Services (DBMAS) 1800 699 799 dementia.com.au Dementia Support Australia (DSA) 1800 699 799 dementia.com.au National Continence Helpline 1800 330 066 continence.org.au National Dementia Helpline 1800 100 500 dementia.org.au Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card Legal Aid Commission of Tasmania Advice Line 1300 366 611 legalaid.tas.gov.au Office of the Public Guardian 1800 955 772 publicguardian.tas.gov.au Public Trustee 1800 068 784 publictrustee.tas.gov.au

Other

ned (National Equipment Database) 1300 885 886 askned.com.au Carer Gateway 1800 422 737 carergateway.gov.au Independent Living Centre Tasmania 1300 452 827 ilct.com.au National Relay Service 1800 555 660 infrastructure.gov.au Open Arms – Veterans & Families Counselling 1800 011 046 openarms.gov.au Relationships Australia 1300 364 277 relationships.org.au Seniors Card (TAS) 1300 135 513 concessions.tas.gov.au

Transition Care Tasmania Tasmania (South) Transition Care 03 6166 7274

Hobart

Launceston General Hospital – Tasmania (North) Transition Care Launceston 03 6777 4269 THS – Tasmania (North West) Transition Care Program 03 6464 3070

Cooee

Useful phone numbers and websites

Aged Care Guide

TASMANIA 2022/23

Regional Assessment Service (RAS)

To access basic Government funded in home support under the Commonwealth Home Support Programme (CHSP) you need to be assessed by a RAS. The aim of the RAS is to ensure the services respond to you and your carers’ needs and support you in retaining or regaining skills that enable you to continue living independently in the community.

What services does RAS provide?

The RAS helps to identify you and your carers’ needs for support and your goals for greater independence and wellbeing. It provides in home, face to face assessments of new and existing clients/carers. RAS allows assessments to be conducted independently from service provision and ensures assessors consider the full range of options when responding to you and your carers’ needs and goals. Some of these needs may include assistive technology, therapeutic interventions, community care services or other support organisations. They liaise with other service providers, GPs/specialists and community support networks, and communication is made to make sure desired outcomes are achieved. RAS plans and coordinates exit and transfer to other appropriate service systems including Home Care Packages and/or residential care if required. The service also provides care coordination if you have multiple providers or more complex needs.

How the assessment works

An assessor from your local RAS will visit you for the assessment. They will ask you questions about your personal situation, health, and if you’re already receiving some support. The RAS assessment is a free service. You might like to have some support, a partner, relative or friend, present during the assessment. An interpreter can also be arranged. Together with the assessor you will work out a Home Support Plan detailing your needs and goals, and what services are needed to achieve those.

Referrals

The RAS team ensures your diverse needs are addressed through appropriate assessment, or can identify the need for other relevant assessments. After an assessment has been completed you should be given a referral code/s which you need to access services. Alternatively, RAS can make a referral to a CHSP provider following a discussion about the availability of appropriate services and a discussion with you about your preferences. Find out more about CHSP on page 17 or call My Aged Care on 1800 200 422 to request a RAS assessment.

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AgedCareGuide.com.au

Aged Care Assessment Team (ACAT)

This may be a Home Care Package (see page 19) provided to you in your own home or residential care in an aged care home (see page 41). The ACAT is staffed by doctors, nurses, social workers, occupational therapists and other health professionals.

How the assessment works

A member of your local ACAT will visit you in your home or in hospital to assess your needs. You will be asked a series of questions to work out how much and what sort of help you require with daily and personal activities, to determine the best care option for your situation. With your approval, the ACAT will also contact your local doctor to gain more information on your medical history to assist with the assessment process. There is no charge for the assessment as the ACAT is Government funded. Carers, relatives or close friends are encouraged to be involved in the discussion. The ACAT will discuss the result of its assessment with you and the options that would be most suitable and what is available in your area. If there is no package of the assessed level immediately available, you may be offered a package at a lower level or CHSP services to help you while you wait. While an ACAT cannot make recommendations about individual homes or community services, they can provide you with information to assist you to make decisions. If you are of non-English speaking background and require an interpreter, please advise the ACAT when making your appointment.

Referral code

If the ACAT considers you eligible for services, you will be given a referral code/s. The service provider of your choice will need these referral codes to access your client record on My Aged Care and manage the referral. Make sure you ask for the referral code/s if you haven’t been given one.

Not satisfied with the ACAT?

If you have a complaint or are not satisfied with the assessment or recommendations, you should advise the person in charge of the ACAT. If you cannot reach an agreement, you can appeal the decision. You will be sent a letter by the ACAT explaining how you, or someone acting on your behalf, can appeal. Call My Aged Care on 1800 200 422 if you would like to organise an ACAT assessment.

Aged Care Assessment Team (ACAT)

If you are no longer able to manage at home without basic assistance, the ACAT helps you, and your carers, determine what kind of care will best meet your needs.

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AGED CARE GUIDE

Home Care flow chart

You may be placed on a waitlist until a package becomes available

Government subsidised care

At anytime! You Your family or carer

Placement consultant Contact My Aged Care 1800 200 422

Social worker Case manager Hospital discharge planner These professionals know the system really well and their help can make your search much easier. Other useful people:

More complex care

Entry level

ACAT

RAS

Local council

CENTRE BASED CARE

TRANSPORT

1, 2, 3, 4

Find a provider

DAY THERAPY CARE

HOME MAINTENANCE

Select any provider

Choose your preferred approved provider

SHOPPING

MEALS

Case manager, advisor or placement consultant

HCP

CHSP

Veterans' Affairs

In urgent cases you may be able to access care before a RAS assessment

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

Financial advisor Health fund

self-funded home care

You can find someone to help you: Aged care advisor

RESPITE

MEDICATION

SUPERVISION

SHOWER

PERSONAL HYGIENE

DRESSING

WOUND CARE

ALLIED HEALTH

ACAT Aged Care Assessment Team CHSP Commonwealth Home Support Programme HCP Home Care Packages RAS Regional Assessment Service

TRANSITION CARE

TASMANIA 2022/23

AgedCareGuide.com.au

Support at home To help you live independently in your own home and community for as long as possible, there are many home care products and services available. Depending on your personal situation and the level of assistance you require, you may be entitled to some basic in home support or more intensive support through a Home Care Package. After a hospital stay, the Transition Care Program might be able to assist in your recovery and to return home. Or you may need to access respite care to give your carer a short break from the caring role.

In home support

To assist with your care needs is a Government priority, so you can continue living in the comfort of your own home where possible. Home care products and services range from assistance with daily chores to personal care, providing meals, transport assistance, as well as equipment such as a ramp, walking frame or shower rail to help you live independently in your own home. The Government continues to significantly increase support for home and community based aged care with particular integrated packages available. Private businesses also offer home care services.

Consumer Directed Care

Consumer Directed Care (CDC) gives you and your carers greater say about the types of care services you receive and the delivery of those services. All Home Care Packages are delivered on a CDC basis and the funding for a package is allocated directly to you instead of to the provider. Providers are required to work in partnership with you to create a package of services that meets your goals and needs, and gives you the information you require. This information should assist in choosing the best provider for you, as well as changing providers if you need. CDC allows you to determine how much involvement you wish to have when managing your package. It also allows for more transparency around how your package is funded and spent. All home care services you receive should include ongoing monitoring and reviews from the provider to make sure your package is meeting your needs.

Support at home

There are a variety of support at home options available that can meet your specific needs.

Support to live independently at home. • • • •

Nursing care Personal care Assistance with day to day tasks like housework and meal preparation Social support such as shopping and attending appointments.

Our local teams are friendly, reliable and clinically trained. We are here to support your independence and wellbeing. To find out more, give us a call or email us at

agedcare@anglicare-tas.org.au

1800 466 300 | anglicare-tas.org.au

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Commonwealth Home Support Programme (CHSP) If you want to stay in your own home, but need some help with daily tasks or require entry level care, the CHSP may be able to help. The CHSP combines four Government funded home support programs into one streamlined and simplified program. They are: Home and Community Care (HACC) program; National Respite for Carer Program (NRCP); Day Therapy Centres (DTC) program; and the Assistance with Care and Housing for the Aged (ACHA) program. To determine if the CHSP is the right program for you, you will need to be assessed by a Regional Assessment Service (RAS). See page 10 for more information. If you have more complex needs, a Home Care Package may be a better option. You can access similar services to the CHSP, coordinated and tailored to meet your specific needs (see page 19 for more details). Contact My Aged Care on 1800 200 422 to find out how you can arrange a home support assessment.

What is CHSP?

Subsidised by the Australian Government, CHSP is an entry level home help program if you are mostly – but not completely – able to live and cope on your own, and don’t yet need higher levels of support at home. The program can also help your carer. If your carer needs to attend to everyday activities, the CHSP can arrange for someone to help you while they are away.

What types of services are provided?

CHSP services provided in the community may include: Social support – social activities in a community-based group setting Transport – help to get out and about for shopping or appointments Services provided at home may include: omestic assistance – household jobs such as cleaning, clothes D washing and ironing Personal care – help with bathing, showering, dressing, or toileting ome maintenance – minor general repair and care of your house or H yard, for example, changing light bulbs or replacing tap washers ome modification – minor installation of safety aids such as alarms, H ramps and support rails in your home ursing care – a qualified nurse comes to your home and may, for N example, dress a wound or provide continence advice

Commonwealth Home Support Programme

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Aged Care Guide

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Some CHSP services can be provided either at a community centre or in your home, such as:

Food services – If you are finding it difficult to prepare meals, services may include providing meals at a community centre, help with shopping for food, preparing and storing food in your home, and delivering meals to your home.

CHSP

Allied Health support services – If you have particular health

problems, for example with speech or walking, or need help with ongoing problems resulting from an accident or illness, you may be able to access allied health services such as physiotherapy, podiatry, speech therapy, occupational therapy and advice from a dietitian.

Who is CHSP for?

If you are 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person, are still living at home and need help to continue living independently, you or your carer could apply for home help services under the CHSP by contacting the My Aged Care contact centre on 1800 200 422.

Am I eligible?

You will need a home support assessment to determine exactly what help you need at home. The assessment will be done by a representative of the Regional Assessment Service (RAS). They will look at your ability to cope with various activities in your daily living. Read more about RAS assessments on page 10.

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AgedCareGuide.com.au

Urgent needs

If you’re in a situation where you have an urgent need for home support services and your safety would be at risk if those needs are not immediately met, it may be possible to receive CHSP services before you have been assessed by a RAS. This only happens in exceptional circumstances and is only for a limited time until an assessment can be organised to determine long term care options. It will depend on your personal circumstances whether you’ll be able to receive interim services before an assessment. Call the My Aged Care contact centre on 1800 200 422 to find out more. CHSP is subsidised by the Government, however, there generally is still a fee for each service. You are encouraged to contribute towards the cost of your care if you are able to do so. The amount you contribute depends on the type and number of services you require and can differ from one service provider to the next. Some organisations may charge a set fee for their services, while others may ask for a voluntary donation, charge a membership or subscription fee. How much you pay is discussed and agreed upon between you and your service provider. The rate is set before you begin receiving the relevant services. If you are receiving multiple services from one or more service providers and these services overlap, it may be possible to ‘bundle’ the cost for these services. To find out specific costs you should contact your service provider.

Home Care Packages A Home Care Package (HCP) provides services that will help you to remain at home for as long as possible, as well as giving you choice and flexibility in the way that the care and support is provided. There are four different levels of packages to support people with varying care needs, ranging from Level 1 support, if you have basic care needs, to Level 4, which can support you if you have high level care needs. The HCP is allocated to you personally which gives you more control over the services you receive and who delivers those services. Once you have been allocated a HCP you can contact any preferred approved service provider to give you the care you need.

Types of packages available

There are four types of packages delivering different levels of care:

1 Level 1 supports people with basic care needs 2 Level 2 supports people with low level care needs 3 Level 3 supports people with intermediate care needs 4 Level 4 supports people with high level care needs

Home Care Packages

Who pays for CHSP services?

Aged Care Guide

Home Care Packages

TASMANIA 2022/23

The same type of care and services are provided under each HCP level, however, the amount of funding is different depending on what package is allocated to you. The hours of care are increased at each level of care; more hours of care and services are delivered under Home Care Package Level 4 compared to Level 1.

Package supplements

Package supplements are available with any of the four levels of Home Care Packages to help with the cost of meeting specific care needs. For example the Z Dementia Supplement is for people with dementia and the R Veterans’ Supplement for veterans with an accepted mental health condition.

Some packages can be specifically for people who are e financially or socially disadvantaged, people with Y housing needs or at risk of homelessness, or for people who live in t rural, remote or isolated areas.

Some providers might cater for people with a certain g cultural background or have staff that speak a foreign language.

Your care provider will apply for these subsidies and ensure you meet the eligibility criteria. For a list of HCP providers, see pages 81 –84.

What services are provided?

Home Care Package services are based on your individual needs.

Your provider coordinates the care and services to support you at home and these are agreed between you and your provider. Services may include: ersonal assistance with bathing or showering, personal hygiene and P grooming, dressing, toileting, and mobility

Your home, is where our heart is.

Stay independent, safe and happy in your own home for longer with a little help from us • Personal care • Housekeeping duties • Transport • Gardening • Podiatry • Nursing and nurse practitioner services • Exercise • Shopping • Meal preparation • Social outings and companionship • Physiotherapy and Clinical consultants • Hobbies and passions

Call 1300 389 574 or email enquiries@scctas.org.au scctas.org.au

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ssistance with communication, including assistance to address A difficulties arising from impaired hearing, sight or speech, or lack of common language omestic assistance for household jobs like cleaning, clothes D washing and ironing

ood services such as preparing meals or having meals delivered, F assistance with using eating utensils and assistance with feeding

ursing services, including dressing wounds by providing bandages, N dressings and skin emollients, as well as continence management Assistance in taking your medications

roviding mobility equipment such as crutches, walking frames, P wheelchairs and mechanical devices for lifting Home maintenance for care of your house or garden

odifications to the home, like installing safety aids such as alarms, M ramps and support rails

Transport and assistance for appointments or social activities

ncouragement to take part in social and community activities that E promote and protects your lifestyle, interests and wellbeing

Services / items not provided?

The following services or items are not included in a package in any of the four levels of home care: Using the package money as a source of income for the consumer Purchase of food, except for enteral feeding requirements

Home Care Packages

TASMANIA 2022/23

Independent Health Care Service Independent Health Care Service ● Registered Nurses

● Home Care Package Provider

● Personal Care

● Contracted DVA Nursing & VHC

● Home Help

● NDIS Provider

● Garden & Home Maintenance

● Private Services

(03) 6228 3899 ihcs@independenthealth.com.au www.independenthealth.com.au We provide specialised home services personalised to meeting your needs in the way you want them.

Aged Care Guide

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Paying for accommodation such as assistance with home purchase, mortgage payments or rent ayment of fees or charges for other types of care funded, or jointly P funded, by the Australian Government

ome modifications or capital items that are not related to the H consumer’s care needs

Travel and accommodation for holidays

ost of entertainment activities, such as club memberships and C tickets to sporting events

ayment for services and items covered by the Medicare Benefits P Schedule or the Pharmaceutical Benefits Scheme Gambling activities

Home Care Packages

Are you eligible?

To receive a Home Care Package you will need to be assessed by an Aged Care Assessment Team (ACAT). The ACAT helps you, and your carer, determine what kind of care will best meet your needs when you are no longer able to manage on your own. A member of the team, which may include a doctor, nurse, social worker, and/or other health professional, will meet with you to assess your care needs and how well you are managing at home. They will identify the right services for your needs and the level of care you require. The ACAT will give you a letter stating the types of subsidised services you have been approved for and might also put you in contact with organisations in your area that can deliver these services. For more details about ACAT go to page 11 or call 1800 200 422 to organise an assessment.

Priority

After approval for a HCP you will be placed in a ‘queue’ until a suitable package becomes available. This may take a number of weeks or even months. Your place in the queue will be determined by your personal needs and circumstances and the time you have been waiting for care since your assessment. When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice. You have 56 days from the date you were assigned a package to find a provider and commence services. You can request an extension, for example if you have trouble finding a service provider, but if you haven’t started receiving care within 84 days, the package will return to the queue.

Approved providers

An organisation that has been approved by the Government to provide aged care services is called an approved provider. The Government will pay your approved provider your allocated funding so they can pay the carers and any other bills.

AgedCareGuide.com.au

An approved provider can manage your care, liaise with you about your preferences, requirements and care plan but it doesn’t have to be the provider delivering your care. It is important to know that even though a HCP can only be managed by an approved provider, the care can be delivered by any provider, even one that is not supported by the Government. This gives you more choice as to who delivers your care.

Home Care Agreement

This agreement is made between you and your provider and covers information such as the care and services you will receive and how much they will cost. Your provider may work with you to develop a care or service plan that is based on your needs. The care plan you agree to should include: The exact types of services you will receive Who will provide which services ow much involvement the service provider will have in managing H and coordinating your services When your services are delivered

Any exit amount the provider will charge to cover administrative cost if you decide to take your package elsewhere or cease care

Home Care Packages

TASMANIA 2022/23

Live the life you choose, in the place you love. Our range of services will support you in the home and in the community so you can maintain your independence and social connections. Stay in the place you’re familiar with and keep connected with friends and family with support from CBS. The right amount of support from the right people can go a long way. home care packages | domestic assistance | personal care | social hubs | ageing backwards movement program | garden maintenance | social support | home maintenance and modifications 1300 227 827 | www.cbsaust.org.au

Home Care Packages

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How much will it cost?

The Government covers most of the cost of care but your provider may ask you to contribute towards the cost of delivering your services, if you can afford to do so. Depending on the Home Care Package level you are eligible for, the Government pays your approved provider a subsidy toward the cost of your care. This amount is calculated daily and paid monthly to the provider. The Government contributes the following amounts to each person receiving a Home Care Package (20 March 2022 rates): Home Care Package

Daily subsidy amount

Annual amount

Level 1

$ 24.73

$ 9,026.45

Level 2

$ 43.50

$ 15,877.50

Level 3

$ 94.66

$ 34,550.90

Level 4

$143.50

$ 52,377.50

This amount may be supplemented with an additional payment for people with higher care and specialised support needs such as a Dementia, Veterans’ or Housing supplement. Rates are reviewed generally in March and September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if you are part of a couple.

Any Government funding you receive will be paid directly to the provider who can spend the funds on the items you both agreed to in the Home Care Agreement. After commencement of your package, you will receive a monthly statement of income, expenditure and the balance of funds enabling you to see how the money is being spent.

How much you will pay

A provider may charge the maximum basic daily fee for a Home Care Package depending on what level you have been given. Maximum fees for each level currently are (20 March 2022 rates): Home Care Package

Maximum basic daily fee

Fortnight amount

Level 1

$ 10.08

$ 141.12

Level 2

$ 10.66

$ 149.24

Level 3

$ 10.97

$ 153.58

Level 4

$ 11.26

$ 157.64

There may be additional benefits available depending on your personal circumstances, contact My Aged Care on 1800 200 422 for more details. If your income is higher than the Age Pension you may be required to pay extra for your care. How much extra depends on your income and unavoidable expenses, such as pharmaceutical bills, rent, utilities and other living expenses.

Home Care Packages

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Community participation

Personal care

Travel & transport

Dementia support

In-home nursing

Respite for carers

Domestic assistance

Overnight support

Post-hospital Palliative support care support

Contact your friendly, local team today. Call 1300 930 239 | justbettercare.com

Choose a Home Care Provider just for you - Scan our guide

Aged Care Guide

TASMANIA 2022/23

However, the maximum amount you can be asked to pay over the maximum basic daily fee for a HCP, is up to 50 percent of your income exceeding the maximum base rate of the Age Pension. As of 20 March 2022 the Age Pension amount is $900.80 per fortnight for a single person. You need to negotiate the costs with your provider. These costs will be agreed upon and fixed in your agreement before you receive any aged care services. This is your legal agreement with your service provider. No full pensioner will pay an income tested care fee and no part pensioner will pay an income tested care fee greater than $5,879.85 per annum (20 March 2022 rates).

Home Care Packages

If you have an income of more than $56,035.20 per year, you will pay an income tested care fee on a sliding scale up to a total of $11,759.74 per annum. However, no one will pay more than $70,558.66 in an income tested care fee over their lifetime (20 March 2022 rates). Your assets, including the family home, are excluded from the means testing arrangements for home care.

Exit fees

HCPs are portable which means that if you are moving to a different area or if you’re not happy with a provider’s services, you can simply take your package and any remaining funds with you to a new provider. If you decide to change providers, the provider may charge you an exit fee to cover any administrative cost, which will be deducted from any unspent funds. This is the amount that is ‘left over’ in your HCP budget and it will move with you to a new provider. If you no longer require your HCP, these unspent funds will be returned to the Government. Exit fees may vary between providers and the amount should be clearly stated in the Home Care Agreement between you and the provider.

Quality and complaints

The Australian Aged Care Quality and Safety Commission is responsible for the review of aged care services including Government subsidised home care services. As an independent body, the Commission manages the accreditation of residential aged care services and the quality review of home care services across Australia. It evaluates these services against the set Aged Care Quality Standards. If you are concerned about the care or services you are receiving, it is recommended that you first try to resolve any issues with your service provider. If you feel you are not being heard or need help to address the issue, you can contact an aged care advocacy service to help you. If the matter is not resolved you can make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .

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The person who knows best about you and your needs, is you. Living independently your whole life, it makes sense that you might want to maintain that control by self‑managing your Home Care Package (HCP). You may decide to organise and manage the coordination of your own supports in your package rather than utilise a case manager that would commonly deal with your package and direct the care and support you receive. As a consumer, you have every right to exercise that freedom to self‑manage your package. Some people who self-manage their own package find they have more choice and control over their HCP than before. Additionally, people who self-manage their care can cut down on the administration costs and case management fees that they would normally have to pay. This means more of your package funding can go towards the care and services you require. When you self-manage your HCP, you get to choose an approved provider, pick and manage your support workers, decide when you want to receive these services and negotiate how much you pay for the provided services. Choosing to self-manage your own package doesn’t mean you are doing this all by yourself either. The provider you choose will assist you in receiving the correct care and services. Your provider has an obligation to provide you with all the information you need to successfully self-manage your HCP and support you through the self-managing process. You will work in partnership with your provider to decide on how involved you want to be when it comes to managing your care. This means you can set boundaries and expectations with your provider on what they should be covering and what tasks you will be organising. When considering self-management of your package, you need to consider whether you have the time and energy to undertake this role. For instance, if you have been diagnosed with dementia, it may not be the best option for you. However, you can ask your partner or loved one to self-manage your package on your behalf. It is important to keep in mind that some providers may have policies around self-management, so you should definitely shop around and enquire with providers about how they support clients who wish to self‑manage their package.

Self-managed Home Care Package

Self-managing your Home Care Package

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Private home care Rather than a Government funded service, you may choose a private home care provider. Maybe this is more cost effective for you or there is a waitlist for the Government service you are trying to access. Private providers deliver the same types of services as Government funded providers. Private home care services are arranged directly between you and the service provider. You pay for all the services provided and there is no Government subsidy.

Private home care

There is no limit to the number of hours of care provided each week and you can generally increase or decrease the time as your requirements change. With an agreed notice period you are not required to pay for shifts you do not require. While private home care may seem expensive you may find that it is more cost effective than other institutional alternatives. There is a wide variety in the level of quality and cost of home care companies. When considering private home care services here are some things to investigate and ask: Does the provider service your area or do they outsource? Is it independent or part of a franchise? Do the owners / operators have experience in home care? Does the company have appropriate insurance? o they have a Service Agreement? It is important so that there’s no D misunderstanding about the service and cost to be provided. Are they flexible? After all, it is all about you. Do you get to decide what times and days suit your needs? I s there a criminal background check performed prior to employment with an agency? How do they determine appropriate staff for your needs? I s it possible to interview potential carers and make a selection after those interviews? o they have male/female workers and can they cater for specific D cultural backgrounds? And what is the minimum shift length? ho will be working in the home? Will there be regular staff W providing continuity of care or do they change shifts around? I s there a professional staff member, such as a Registered Nurse, that provides a plan to meet the needs of the client? Who is the organisation’s main contact for you? hat additional support is offered within the cost of your care? W For example, are they available 24-hours a day, seven days a week. You’ll find a list of In Home Care service providers from page 91 in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.

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A well earned rest Taking some time off from caring is crucial and known as ‘respite’. Respite can be provided in your own home, a community setting or an aged care home. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and by community care services under the Carer Gateway. Accommodation and services include: day care centres that provide respite for a half or full day; i n home respite services, including overnight, home and personal care services; a break away from home with a support worker; r espite for carers of people with dementia and challenging behaviours; r espite in an aged care home or overnight in a community setting; and respite for employed carers and for carers seeking to return to work.

Eligibility

Access to respite care is based on priority and need. For respite care in your home or in a day care centre, the respite service provider or the Carer Gateway will assess whether you and your carer are eligible. The amount of care you receive will depend on your needs and the availability of respite care services.

Centre Based Respite Care

Caring for an elderly or frail loved one can be difficult and a well deserved break is often needed. Centre Based Respite Care (CBRC) can provide this respite service to carers, offering individualised social and recreational activities. Through CBRC, you can also attend day programs which may include excursions, outdoor/indoor activities, or holiday programs. Trained respite workers often undertake client assessments. Need based programs are then developed with you and your carer to help enhance your quality of life. All centres are staffed by a qualified coordinator and experienced CBRC community workers. Experienced staff can assist with information and access to other services.

Respite at home

activity programs;

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Cost

There is no charge for assistance provided at Carer Gateway, however, individual service fees may apply. Community based respite services charge fees according to the type of service being used and your ability to pay. For more information contact the Carer Gateway on 1800 422 737. Your call will automatically be directed to your nearest State or Territory provider. Read more about accessing respite in an aged care home on page 57.

Flexible restorative care

Flexible restorative care To help regain your independence if you have not been admitted to hospital, the Government has introduced a flexible care option. You may benefit from the Short Term Restorative Care (STRC) program if you have been sick or had a fall and your mobility is temporarily impaired. The program focuses on regaining wellbeing over a short period of time, with a maximum of eight weeks. Federal Government created the program to reverse or slow functional decline in older people and help improve their health and wellbeing through the time-limited service. The ultimate aim is to avoid you having to access ongoing in home care services or residential care. A team of professionals would provide the service to help you adjust to the differences in your abilities. This could involve activities and exercises that will benefit your mobility or could result in home modifications to make everyday tasks more manageable. Services can be delivered at your home, in a nursing home or a combination of both. You may need to pay a small fee, although you won’t have to pay an accommodation payment if you receive STRC in a nursing home setting. You do need an assessment to access the program. This assessment is done by the Aged Care Assessment Team (ACAT) and is only valid for six months. You can access the STRC program twice over a 12 month period. Read more about ACAT on page 11 or call My Aged Care on 1800 200 422 for more information about STRC.

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Regaining your independence To help improve your independence and confidence at the end of a hospital stay, the Transition Care Program provides short term support and assistance. The Transition Care Program is goal oriented, time-limited and therapy focused care which can be delivered in your own home or in a home like ‘live in’ setting, which may be an aged care home. To be eligible for transition care, you must be an in‑patient of a hospital and have been assessed by the Aged Care Assessment Team (ACAT). Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks if assessed as requiring an extra period of therapeutic care. Seven weeks is the expected average of support. Transition care is delivered by approved providers who will offer a package of services including a range of low intensity therapy services and nursing support and/or personal care services. Low intensity therapy services may include: counselling and social work dietetics

occupational therapy

physiotherapy

podiatry

speech therapy

Personal care services may include:

help with showering and dressing

assistance with eating and eating aids managing incontinence

transport to appointments

help with mobility and communication

Fees

You may be charged a contribution fee to cover the cost of your transition care. Talk to your provider about what fees apply and how much you need to pay. For transition care received in your own home, the maximum amount is currently $11.26 per day (20 March 2022 rates), which is 17.5 percent of the single Age Pension. For care delivered in a ‘live-in’ setting, such as a residential aged care facility, the maximum amount you can be asked to pay is $54.69 per day, or 85 percent of the single Age Pension (20 March 2022 rates). Access to transition care is decided on a needs basis and not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more about how to access the transition care program. Aged care homes offering transition care beds are listed in the residential aged care tables from page 81.

Transition care

Services

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Veterans’ support

If you are a veteran, war widow or widower, you may be in line to receive extra help in your home from the Department of Veterans’ Affairs. If you are having a hard time doing the regular household chores, struggling to get in and out of the shower or bath safely, or if you just can’t manage the gardening or household maintenance, then the Veterans’ Home Care (VHC) program could organise people to help you. The VHC program offers a range of services including domestic assistance, personal care, safety related home and garden maintenance, or respite care in your own home or residential care facility. If you have specific medical care needs or need more intensive assistance, a nurse from the Community Nursing program may be able to help you stay in your own home for longer. Services may include medication management, wound care or hygiene assistance. To receive these services, you need to be referred for an assessment by an appropriate health professional. This could be your GP, a treating doctor in hospital, a hospital discharge planner or a VHC assessment agency. So if you’re a veteran or a war widow or widower please call the Veterans’ Home Care Assessment Agency on 1300 550 450 to find out what support services are available to you and how you can access them.

Day Therapy Centres

Day Therapy Centres Day Therapy Centres (DTC) offer services to older people living in the community and residents of Government funded aged care homes. There are more than 140 Day Therapy Centres Australia-wide offering: physiotherapy

social work

speech therapy

transport to and from the DTC

diversional therapy

and many other services

occupational therapy

podiatry

preventative and/or personal therapies

food at the DTC

DTC can assist to either recover or maintain a level of independence. Generally, the DTC will develop an agreed care plan for you and this may include recommendations for therapy and referrals to other service providers where necessary. You may be required to pay a small negotiated fee for services, however, if you are unable to pay you may not be refused access to DTC services. If you find yourself in need of therapy services like those listed, you will need to find out if you’re eligible via a RAS assessment. Call My Aged Care for an assessment, ask for a referral code, and then choose the DTC you want. You’ll find a list of DTC on page 93 of this Guide.

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Centre Based Care (CBC) offers care in a ‘centre setting’ and may include structured group activities designed to develop, maintain or support the capacity for independent living and social interaction. CBC provides the perfect setting to meet new people, and feel connected and engaged with your local community. There are various, individualised CBC services offered to you, and your carers. Some of the types of CBC services offered can include social support, group excursions/outings, light refreshments and meals, transport associated with getting to and from the centre, respite for carers, overnight care and allied health services.

What can I expect from CBC?

The programs organised by CBC service providers aim to provide you with companionship and entertainment, while enhancing your quality of life and stimulating you emotionally, mentally and physically. The centres may also focus on health and wellbeing by providing daily exercise programs and access to allied health needs such as diversional therapy, meal service, occupational therapy, access to podiatry, hairdressing and physiotherapy. Interactive activities at these centres may include arts and craft, cooking, history, gardening, self help and mutual problem solving. Types of CBC services available include day care, dementia day care, overnight respite, dementia group, social group, and respite care.

Centre Based Care

Centre Based Care services

CBC fees and charges may vary from centre-to-centre. Some CBCs charge a daily fee to cover everything from transport to group excursions/outings and meals or light refreshments. Ensure you enquire about the fees and charges involved before using CBC services. For a list of CBC services see page 93.

Wyndarra Centre Inc. Circular Head Community Information and Resource Centre

• Counselling, support, information and advocacy for clients and carers • Home support services, assisting people in their choice to remain at home

• Aboriginal Community Support Service

•• Counselling, support,Therapeutic Personal care including information Massage/Pooland advocacy for clients and carers • Home gardening and lawn mowing

•• Home support services, assisting Domestic Assistance people in their choice to remain • at NDIS Packages home an integral part of our •Volunteers Day andare Overnight respite service delivery. Opportunities for

• Day activities for young people with varying abilities 2 days per week

social support, •involvement, Aboriginalinclude Community massage, home gardening, transport, Support Service

• Day and Overnight respite

•help Personal care earners. for low income

Connections Plus program and tax

• Home and 43 Smith Street, Smithton 7330 – Phone: 03 6452gardening 2722 – Fax: 03lawn 6452 mowing 1509 Email: wcentre@tassie.net.au –• Web: www.wyndarra.org.au Domestic Assistance • NDIS Packages Volunteers are an integral part of our service delivery. Opportunities for involvement, include social support, massage, home gardening, transport, and tax help for low income earners.

43 Smith Street, Smithton 7330 – Phone: 03 6452 2722 – Fax: 03 6452 1509 Email: info@wyndarra.org.au – Web: www.wyndarra.org.au

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Community Visitors Scheme

Older Australians experience high rates of loneliness and social isolation but there are different initiatives to improve social connectedness and encourage interaction in the community. One example is the Community Visitors Scheme (CVS), which targets loneliness and isolation amongst older Australians through companionship. The initiative from the Department of Health uses volunteer visitors to meet with people on a regular basis to provide friendship and social inclusion. The service focuses purely on companionship and the volunteer will not provide personal assistance such as cleaning, personal care or nursing. The CVS improves quality of life to all involved with the program and has been proven to combat loneliness and isolation occurring in residential aged care or at home. Older people who would benefit from the CVS include people who have little contact with family or friends, are isolated from their own culture or heritage or have issues with their mobility which prevents them from participating in social activities.

What service is provided?

Under the Scheme, a volunteer will visit at least once a week for an hour. The CVS tries to connect like-minded individuals and recipients with similar hobbies, interests and likes to facilitate a good friendship. There are a number of different types of volunteer visits under the CVS: residential volunteer visits a participant for a one-on-one visit at A a residential aged care facility.

roup residential volunteers visit a small group of residents at G a residential aged care facility who have similar interests, like gardening or knitting.

home care volunteer visits a CVS recipient with an approved Home A Care Package at their home once a week for one-on-one interaction. Volunteers are not visiting to monitor your standards of care from your aged care service provider, be involved in any of your financial affairs, access your personal or care record information, provide any form of nursing or personal care, or follow up a complaint about your care. Think of your volunteer visitor as a dear friend that has come over for a cup of coffee and a chat. To be eligible for the CVS, you have to be an older Australian who is at risk of or experiences loneliness, isolation or cultural loneliness. However, you have to be receiving a Government subsidised residential aged care or a Home Care Package to be eligible for visits. For further information about the program in Tasmania, call Lifeline Tasmania on 03 6424 6547 or visit lifelinetasmania.org.au/community-visitors-scheme .

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Assistive technology options The changes that occur with ageing can lead to problems with mobility, such as unsteadiness while walking, difficulty getting in and out of a chair, or falls. These are reportedly the top mobility problems experienced by older people and a major cause of injury and death. Muscle weakness, joint problems, pain, disease and neurological difficulties can also contribute to mobility problems.

Although light physical activity can help improve your mobility and remain independent, some people also find comfort and assistance in mobility equipment or aids which aim to help them live more satisfying and productive lives.

Mobility aids can assist you

There are several different types of mobility aids available which can help you maintain independence and safety, assist in walking and moving about, helping you with personal care, making it easier for you to remain socially active, and maintain your quality of life. Some of the equipment available include:

obility aids – Aids which can help to prevent falls include walking M sticks or frames, wheelie walkers, manual and motorised wheelchairs and scooters. ersonal care – Including shower stools or chairs, shower hoses, P bath seats and boards, over-toilet frames, commodes, urinals, continence pads and supplies, aids to assist with dressing or manage medications.

ome safety – Some of the aids which can assist you around the H house during day-to-day living may include handrails, ramps, tap turners, non-slip mats, easy-grip utensils, and easy-pour kettles.

Assistive technology solutions

To remain independent and in good health, it’s important that you can look after yourself, move, eat and drink well, stay connected, and have fun. Fortunately, there are a range of assistive technology solutions that can support you to achieve all of this: Prepare your own meals and eat or drink independently Communicate and stay connected

Move around your home and community

Manage your own personal care such as bathing or dressing Use your computer, tablet, or phone

Participate in sports and other recreational activities Undertake daily tasks safely

It can be difficult to know what the best solutions for your needs are so it is a good idea to speak to your health professional for advice.

Assistive technology

Keeping mobile can give you the opportunity to maintain independence in order to fulfil daily tasks and live happily in your own home.

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Understanding and managing continence problems With one in four Australians experiencing bladder and/or bowel control problems, incontinence is nothing to be ashamed of. Common problems include leakage from the bladder and/or bowel, urgency, waking frequently at night to pass urine, and constipation. Whilst incontinence affects people of all ages and genders, it is more common in women, with studies showing 80 percent of people with urinary incontinence are women, and problems become more common as you age. The good news about incontinence is that, in most cases, it can be either cured or better managed so it doesn’t disrupt your everyday life.

What is incontinence?

Continence

There are two types of incontinence:

rinary incontinence, which can appear in different levels of severity, U for instance, it could involve ‘leaking’ when you laugh, sneeze, or cough, or it could mean complete loss of control over your bladder aecal incontinence, referring to bowel leakage or involuntary bowel F movements but may also include excessive wind or straining

If you have either, you should talk to your doctor for professional advice on how to manage the condition. While incontinence can appear at any stage of your life, the risk of developing incontinence is more increased in older people. Generally, incontinence is linked to other health conditions, such as dementia, diabetes, heart conditions, or prostate problems.

Create good habits

It’s important to keep good bladder and bowel habits to reduce the risk of incontinence. The Continence Foundation of Australia recommends making changes to your diet and lifestyle that can make all the difference in managing your incontinence. Drink six to eight glasses of fluid a day, as shying away from drinking to try to stop bladder control issues can actually exacerbate the problem. Make sure there’s enough fiber in your diet and limit tea, coffee and alcohol. Take your time to empty your bladder properly, don’t strain or go to the toilet ‘just in case’. Incorporating exercise in your daily routine can have a good effect on your bowel movements and strengthen your pelvic floor. The pelvic floor muscles support the bladder and bowel and play an important role in bladder and bowel control.

Where to get help?

If you’re experiencing bladder or bowel control issues it’s important to have a continence assessment to rule out any underlying medical problems.

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Speak to your GP or call the National Continence Helpline on 1800 330 066 for more information.

Products for incontinence

There are a lot of products available these days that can help with managing your incontinence, no matter the severity. These products include disposable or reusable pads and pants, mattress and chair protectors, catheters, and more. Most of these incontinence aids can be found in supermarkets and pharmacies for purchase. If you need extra assistance, you can engage the help of a continence nurse advisor, who can discuss your needs and help you find products that will best manage your incontinence. If you receive support through the Commonwealth Home Support Programme (CHSP), you can access continence advisory services, or if you have a Home Care Package (HCP), you may be able to receive funding from the Government for incontinence aids.

Continence

They can provide information and advice, connect you to a wide range of professionals who can help with continence management and help you understand what different continence aids and subsidies may be available to you.

Additionally, the Government’s Continence Aids Payment Scheme (CAPS) is available to people with permanent or severe incontinence. You cannot access CAPS if you receive a Home Care Package. Visit the Department of Health website at health.gov.au for more information.

Not everything you need is available from your local retailer. Don’t settle for what’s just on the shelf. Get the right fit with sizes from XS to 3XL, Junior to Adult, Unisex to Male or Female, boxers to full briefs, King Single to King size. Everyday continence products available in more sizes and fits for your loved ones. Visit store.independenceaustralia.com or call 1300 788 855 Scan QR code to start shopping

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The importance of nutrition

Good nutrition is important at any age but it becomes even more important as you get older. Food is such an important part of the human experience, but it can be harder to continue enjoying food when your body doesn’t process what you enjoy the same way it did when you were younger. Maintaining a healthy body is all about making good choices such as being active and eating healthy, which also assists with living independently for longer.

Making the right food choices doesn’t mean you can’t still indulge and enjoy your favourite treats. It’s all about balance.

Good nutrients can reduce the risk of developing a lot of diseases and illnesses, like weakening muscles and bones, or chronic health problems, such as high blood pressure, diabetes, high cholesterol, or osteoporosis.

Nutrition

Poor nutrition can result in weight loss or weight gain, and impact the security of your immune system making the likelihood of catching illnesses, like the flu, more common.

Since your immune system already weakens as you age, it’s important to put as many preventative measures in place as possible.

Food and your body

Food is a huge source of fuel for the body to keep it moving and energised, it’s important to “fill the tank” with what your body needs.

As you age, your calorie intake will decrease. This can be a bit difficult because you still need to maintain the same amount of nutrients, if not increase them.

Taste and smell can also decrease as you age, so to counterbalance that you need more flavourful food or pleasant smelling food to increase your appetite.

Changes in your diet for optimum nutrients

If you aren’t getting enough vitamins from your food, it may be worth talking to your doctor about adding specific supplements into your diet to help you get to the levels you need. However, never substitute supplements for food, they should only be used to assist. Eating nutrient-rich foods could include vegetables and fruits, beans, lentils, nuts and seeds, low-fat dairy, and lean meat.

These types of foods are rich in vitamins, minerals, proteins, carbohydrates and fats that are vital to an ageing body. Fibre is another essential for older people in maintaining a healthy digestive system, which is also beneficial to good cholesterol levels.

Minimising salt intake and reducing processed food is also important. Junk food generally has a lot of calories but no nutritional value. Keeping hydrated is also vital to a healthy body.

The best option for reaching optimum nutrition goals is to create an action plan for healthy eating. Consult your doctor or dietitian to organise the best fit for you.

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AGED CARE GUIDE

Residential Care flow chart Government subsidised home

self-funded aged care home

If your situation is urgent then the ACAT will assess you as quickly as possible

Your family or carer

At anytime! You can find someone to help you:

OR You

Remember it takes anything from a few weeks up to more than a few months to find the care home that suits you

Placement consultant

Case manager, advisor or placement consultant

Aged care advisor Social worker Case manager Hospital discharge planner

Contact My Aged Care 1800 200 422

ACAT

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

These professionals know the system really well and their help can make your search much easier. Other useful people: Financial advisor Health fund

Recommend Home Care Packages

Eligible for subsidised residential aged care

• RES IDENTIAL AGE D C A RE FAC I L I TY • NURS ING H O M E • C A RE HO ME

Veterans’ Affairs Self funded supported accommodation

• S UP P O RT ED ACCO M M O DAT I O N • CA R E CO M M UN I T I ES

ACAT Aged Care Assessment Team

Local council

• R ET I R EM EN T LI V I N G W I T H I N -H O M E S UP P O RT

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Aged care homes If you are unable to continue living independently at home, you may choose to move into an aged care home. The Australian Government regulates and funds the provision of much of the aged care in Australia. ‘Aged care home’ is the term most commonly used, but you may also find this type of accommodation referred to as nursing home, aged care facility, residential aged care, or high and low care facility. All of these terms can be used interchangeably to describe the same type of living arrangement.

There are also non Government funded aged care homes which are called supported or assisted living complexes. These do not require ACAT or Government approval.

Where do I start?

If you, or someone close to you, feel you are in need of some form of residential care, you can speak with your doctor, who can make initial contact with My Aged Care. You can also contact My Aged Care direct or a representative, like a family member or friend, can do this on your behalf. Call 1800 200 422 to organise an ACAT assessment. See page 11 for information about ACAT.

The next step

After being approved by an ACAT for Government funded residential care, you may begin looking for your future home. You can do this yourself or you can hire a placement consultant who can make the job much easier for you. It is important to know and understand the types of homes available in your area as this may affect the cost and services you receive. It is also recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will enable you to gauge the feel and culture of the home.

Homes and their services

Aged care homes provide accommodation ranging from single rooms with ensuites to rooms with shared bathroom facilities. They must provide specified care and services to all residents at no additional cost. Services that must be provided at no additional charge for all residents who need them, irrespective of their level of care needs, include: asic accommodation related services such as beds, mattresses, b linen, bedside lockers and chairs general laundry and cleaning services

maintenance of buildings and grounds utilities such as electricity and water

Aged care homes

Entry into a Government funded aged care home requires approval by an Aged Care Assessment Team (ACAT).

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t he provision of staff continuously on call to provide emergency assistance

ssistance with personal care such as bathing, going to the toilet, a eating and dressing assistance with mobility and communication

ssistance in obtaining specialised therapy services, or a health a practitioner service meals, including special diets

toiletry goods such as towels, washers, soap and toilet paper support for people with cognitive impairment like dementia social and recreational activities rehabilitation support

Additional services as appropriate to individual care needs where a fee may apply include:

Aged care homes

goods to assist with toileting and continence aids

therapy services such as speech therapy, podiatry, occupational, recreational and physiotherapy

r egistered nurses to assess, plan and manage care, including complex pain or wound management, palliative care program, special feeding, dialysis and oxygen therapy

For people with dementia, it is important to ask a home whether it offers separate or secure dementia specific units or wings. Some nursing homes may have a secure garden area specifically designed for people with dementia, which is generally attached to the secure dementia unit. There are homes that cater to a specific cultural and linguistic group or may offer culturally appropriate services. See page 90 for a list of culturally appropriate care homes and services g.

Pets can help lessen feelings of loneliness and isolation, and some homes are happy to accommodate you and your pet. Some nursing homes even have live-in pets. You’ll find these C listed in the directory section of this guide, starting on page 81.

Accreditation and certification

All Government funded care homes must meet required accreditation standards and demonstrate continuous improvement with regard to the quality of care and services provided to residents. The standards that must be met cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement, and safety and security. The Aged Care Quality and Safety Commission is responsible for the review of aged care homes. It monitors residential aged care services to ensure their compliance with the accreditation standards. You can ask the provider for the accreditation status of the home or access reports and find information about the process on the Commission’s website – agedcarequality.gov.au .

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Baptcare Karingal Community is located in Devonport northern Tasmania, near the city centre. y Residential respite care y Permanent residential care y Palliative care y Freshly prepared, nutritious meals

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RESIDENTIAL

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Quality standards

The Aged Care Quality Standards measure quality in aged care and have a strong focus on helping consumers to make informed decisions about aged care services. It gives consumers confidence that aged care providers will work in partnership with them and their families to deliver care that supports their health, wellbeing and quality of life. The new Quality Standards include the following focus areas: Consumer dignity and choice

Ongoing assessment and planning with consumers Personal care and clinical care

Services and supports for daily living Organisation’s service environment Feedback and complaints

Organisational governance Each of the standards looks at three key aspects: What is the outcome for the consumer

What are the expectations of the organisation What are the organisational requirements to show that the standard has been met The partnership between the provider and consumer needs to work in order for the eight areas to succeed. All Government funded aged care homes and home care services are measured against the new standards, and organisations must be able to provide evidence of their compliance and performance with the Quality Standards.

Charter of Rights

Supporting the Aged Care Quality Standards is a single Charter of Aged Care Rights, protecting the rights of consumers receiving aged care services and their right to be properly looked after, treated well and given high quality care and services. All aged care providers have to provide a personally signed copy of the Charter of Rights to every one of their residents or care recipients. The Charter covers 14 fundamental protections stating all older Australians receiving any type of Government funded aged care supports have the right to: 1. S afe and high quality care and services; 2. b e treated with dignity and respect;

3. h ave your identity, culture and diversity valued and supported; 4. l ive without abuse and neglect;

5. b e informed about your care and services in a way you understand;

6. a ccess all information about yourself, including information about your rights, care and services; 7. h ave control over and make choice about your care and personal and social life, including where the choices involve personal risk;

Aged care homes

Human resources

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8. h ave control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions; 9. your independence;

10. be listened to and understood;

11. h ave a person of your choice, including an aged care advocate, support you or speak on your behalf;

12. c omplain free from reprisal and to have your complaints dealt with fairly and promptly; 13. personal privacy and to have your personal information protected; 14. e xercise your rights without it adversely affecting the way you are treated.

You or your representative will be asked to sign the Charter to acknowledge that your provider has given you information about your rights in relation to the aged care service under the Charter.

Aged care costs

As a consumer, you have the option of signing the Charter of Aged Care Rights, however, even if you choose not to sign the document you can still access care and services.

Complaints

If you have concerns or are unhappy about the standard of care you are receiving, you or your representatives are strongly encouraged to firstly take all complaints to the facility management for resolution. If you don’t feel comfortable to deal with it yourself, you can ask an advocacy service to help you. If the matter is not resolved, you can then make complaints to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au . Anyone can make a complaint about a breach of the service provider’s responsibilities to past or present residents.

Costs for residential care Aged care homes charge a range of fees to cover the cost of care, accommodation and living expenses, and these can vary enormously between facilities, and from resident to resident. Understanding the rules and seeking specialist advice from an aged care financial advisor to minimise costs is recommended. See page 68 for more information on financial advice. Both your income and financial assets affect your entitlements. The income and asset tests are combined, to ensure a consistent fees policy. This will address the issue of asset rich, income poor residents paying for all of their accommodation and nothing for care, and the income rich, asset poor residents paying for their care but not for accommodation. The cost of care is divided into three parts – daily care fees, accommodation payments and a means tested care fee.

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As a resident in an aged care home you are asked to pay a daily fee as a contribution towards the cost of care and living expenses, such as meals and refreshments, cleaning, laundry, heating and cooling, as well as social activities. In addition, the daily fee contributes to the costs for personal care, including assistance with daily living such as bathing, dressing and toileting, assistance with mobility aids, therapy, and certain medical and pharmaceutical services. The maximum Basic Daily Fee for all permanent residents who enter an aged care home is 85 percent of the maximum base rate of the Age Pension for a single person. This is the same amount you will be charged if you’re staying in a nursing home for a temporary stay as a respite resident. It is generally adjusted each March and September at the same time as the Age Pension. As of 20 March 2022, the maximum Basic Daily Fee is $54.69 per day for all full pensioners and some part pensioners. Depending on your income and level of care, you may also be asked to pay an income tested fee as part of the daily fees. However, this does not apply to respite residents in aged care. If you do receive income other than your pension, you will be assessed by Centrelink, or Veterans’ Affairs if you are a veteran, to determine how much extra you can be asked to pay as an income tested fee.

Aged care costs

Daily care fee

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Accommodation payments

Accommodation payments are different from daily care fees. They are used by the aged care home as capital funding to improve the quality of the buildings and services they provide. Not everyone pays an accommodation payment. It depends on the value of your assets and income at the time of entry into care. If you have more than $52,500 in assets and income, you can be asked to pay an accommodation payment, but you must be left with at least $52,500 in assets after your payment (Rates as at 20 March 2022).

Means tested care fee

Aged care costs

The means tested care fee is an extra contribution on top of the other residential aged care payments, and the amount can differ from person to person. The means tested care fee will incorporate your financial assets and your income, and then determine how much you will be contributing to the cost of your personal and clinical care services. This contribution amount can fluctuate depending on if your income or assets change. There are annual and lifetime caps on the means tested care fee. There is an annual cap of $29,399.40 that will apply to your means tested contribution to your care costs, together with a lifetime cap of $70,558.66 (20 March 2022 rates). Depending on your personal financial situation, you may not have to pay this contribution towards the cost of your care.

How much will I pay?

If you can afford to, you will pay a basic fee of up to 85 percent of the maximum base rate of the Age Pension for a single person, a means tested (your income and assets combined) contribution to your accommodation, and a means tested contribution to your care. The maximum means tested contribution will be allocated toward your accommodation payment until the full cost is paid and then toward your care fee. Any income tested contributions you may have made as a recipient of Home Care Packages will be taken into account in calculating lifetime care expenditure. The family home will continue to be exempt from the aged care assets test if occupied by a spouse or other protected person. The treatment of the family home will not change from the current arrangements, for example if it is occupied by a spouse or protected person. Even when the value of your former home is included as an assessable asset, its value will be capped at $178,839.20 (March 2022 prices). It is only counted in determining your ability to pay for your accommodation.

LEADING THE WAY The Queen Victoria village is set in a beautiful location with sweeping water views of Hobart’s River Derwent and blooming gardens. In the enviable setting, we provide for our residents' needs and offer both residential aged care and independent living and additional services; hairdressing, wellness center pool & gym, daily recreational and leisure activities, access to visiting allied health professionals, resident & family technology services and cafe. The Queen Vic Way is the essence of our community, where respect and compassion for people matters, and we deliver progressive and accountable care and service for the individual.

If it's time to consider aged care services, talk to our admission specialist, we are here to support your journey.

Partnering with people to live their best life.

TALK TO US: 13 Milford Street, Lindisfarne, TAS 7015  (03) 6243 3100  admin@qvcare.com.au  facebook.com/QVCare www.qvcare.com.au

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Choose how you pay When moving into an aged care home, if you have the capacity to contribute to the cost of your accommodation, you can now choose how you pay for it. You have a choice of three options, however, if you start with one option and change your mind, you have up to 28 days from the date you move into the care home to decide how you wish to pay.

RAD and DAP explained

Payment Option 1: Refundable Accommodation Deposit (RAD)

This is a single payment made to the care home and works similar to an interest-free loan. The balance of the deposit is guaranteed to be refunded when you leave the home, but only after any amounts which have been used to pay for agreed services have been deducted.

Payment Option 2: Daily Accommodation Payment (DAP)

In this option, you pay a periodic payment (usually on a monthly basis) for your accommodation; it is calculated based on the daily rate of the RAD. To calculate the daily payment equivalent of the refundable deposit, the RAD is multiplied by the Maximum Permissible Interest Rate (MPIR) and divided by 365 days. The MPIR is set by the Government and is updated every three months – as of 1 April 2022, it is 4.07 percent. The daily payment amount must be equivalent to the refundable deposit amount and is the maximum you can be charged per day for the room. These periodical payments are not refunded when you leave the home.

Payment Option 3: Combination payment of RAD and DAP

If you wish you can also choose to pay a combination of both a RAD and a DAP. For example, let’s assume the RAD is $400,000 but you want to only pay half of a deposit ($200,000) and the other as a DAP. Use this formula to calculate the DAP: (Balance of price x MPIR) / 365 = ($400,000 - $200,000) x 4.07% / 365 = $22.30 per day (MPIR from 1 April 2022). Or use our easy to use fee estimator calculator on agedcareguide.com.au/nursing-home-fee-estimator . For further information, call My Aged Care on 1800 200 422 or Centrelink on 13 23 00, or discuss with a placement consultant or financial advisor. Disclaimer - This information is a summary of the main provisions relating to aged care costs and while care has been taken to ensure that it is current on date of publication, it should not be taken as an authoritative source. Please phone 1800 200 422 for more complete, up-to-date information.

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Applying to a home As soon as you have been approved by an Aged Care Assessment Team (ACAT) for Government funded residential care, you can begin looking for your future home. You can do this yourself or you can hire a placement consultant to do this for you. When searching for nursing homes, decide what features are important to you. Are you looking for an extra service facility, a specific cultural environment or a facility with pets? It is important to know and understand the types of homes that are available in your area because this may affect the cost and services you receive. It is recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will allow you to get a feel for the culture of the home and its surroundings. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to move into. When you have narrowed down which homes would suit your needs and wants, it is best to apply to a number of homes to increase your chances of finding a place quickly.

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Waiting for residential care

Aged care homes cannot predict or know when a vacancy will occur, so it is important to keep in regular contact with the aged care homes to ensure they are aware you are still interested in admission to their home. If you’ve engaged the services of a placement consultant they will monitor vacancies for you.

What happens when a vacancy occurs?

The person in charge at the aged care home will either ring you, your carer or family directly, or phone the social worker if you are in hospital. You may be asked to make a decision within hours because there are usually other people also waiting. You, or the relevant hospital worker, will need to arrange for your transfer to the home as soon as is practicable. If you are unable to move into a home straight away, you will be given seven days after you have agreed to accept the place to move in. This is called pre-entry leave.

Waiting lists

Some aged care homes may have wait lists and the length of these varies between homes. If your situation is urgent, please inform the staff at the home.

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From the date of acceptance you may be charged for your care and be eligible to receive financial assistance from the Government. Be aware that if you move into an aged care home that’s not your first choice, your priority on the waiting list of your preferred home will drop. It is not acceptable to be charged any fees, or be expected to make any donation, before you formally accept a place in an aged care home.

Deciding on a home

There are a number of things to consider when deciding which aged care home will best suit your needs. The following is a brief checklist:

Deciding on a home

Is the home clean, fresh and in good repair?

re the staff warm and friendly? You want to be able to feel at ease A and comfortable in communicating with the staff.

ow many staff work at the home and what is the night time ratio of H staff to residents? Is the home secure, particularly at night?

Are there keypad locks on the doors or are CCTV cameras installed?

oes the home have the provision for you to age in place and remain D as your care needs increase? Do they offer single rooms with ensuite?

I f you are looking to move into a home with your spouse, is this provision available? Are clothes laundered on or off site?

oes the room have access to a private phone line, internet D connection or pay TV? re the floor coverings clean and fresh, or is there an odour A throughout the home?

I s the room temperature comfortable for you, and are you able to control your own room temperature?

hat personal items and furnishings can you bring into the home, W and what provisions are there for storage of personal items?

I nspect the kitchen if possible, and find out if meals are cooked on site or are delivered. Are the meals flexible and will they meet your special requirements? re there spaces for you to meet with family and friends and to A celebrate special events?

I f you like pets, find out if the home is pet friendly and either has pets at the home or a visiting pet program. Be sure to enquire about the range of activities available and entertainment programs. These are vital for your ongoing wellbeing. Equally beneficial are outdoor areas or gardens; if relevant, check whether they are secure. Other services you may be looking for include hairdressing salon, on site café, a chapel or provision for church services.

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Moving into a home The process of moving in is often referred to as the ‘admission process’ and starts with an initial introduction, orientation and assessment. During the assessment a staff member will gather information including medical conditions, family history, food preferences, social and recreational likes and dislikes, and interests. This information will be used to create a care plan. The care plan is updated regularly and you can request to see a copy at any time. Family members and carers are welcome to assist in identifying social and care needs.

What can you bring with you?

Your aged care home will already have most of the furniture and furnishings, such as beds, chairs, wardrobe, curtains and floor coverings, so it may be helpful to directly ask the home what you can bring with you.

Personal items

Having personal belongings around you may help you to feel at home in your new environment. Some people may like to bring family photographs, their favourite films, books, music or other treasured items.

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Clothing

It is important to ensure that personal clothing is properly labelled. Most nursing homes will launder your clothing either on site or through a laundry service. Bring enough clothing to allow for items being washed as it might take a couple of days before clean laundry is returned to you. Because of the large volume of washing, nursing home laundries often use commercial washing and drying machines, so make sure your clothes are machine washable and labelled with your full name.

Continence aids

Moving into a home

Residents with higher level care needs who require products for the management of incontinence will have these provided by the aged care home. Other residents may be required to purchase these items.

Radios, TVs, computers, digital clocks

Residents can bring with them their preferred electrical and electronic items. Each item will be checked, tested and tagged for use.

Medication

It is important that you bring all prescription medication you’re currently taking with you on admission. Care staff will manage and administer the medication to ensure safe and quality use of your medicines. Topical creams, herbal remedies, vitamins and elixirs, which are non‑prescription items, should be declared to the staff.

Toiletries

The aged care home supplies the basic necessities such as toothpaste, soap and toilet tissue. Specific items or particular brands need to be purchased at your own expense.

Mobility and wheelchairs

Wheelchairs, scooters, walking frames, and other mobility aids will be assessed to ensure that these are appropriate to your current situation. The maintenance and upkeep of scooters and wheelchairs is your responsibility.

Making the transition

Once you have been offered a place in an aged care home, it is also important to organise your medical and financial matters, and who you will need to tell about your move. If you have not done so already, this is a good time to talk to your loved ones about your wishes for your future medical care. Writing your wishes in a letter or statement can help guide health professionals and those close to you if you become seriously ill or injured and are unable to make decisions about your own care.

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Daily living in a nursing home Living in a nursing home will be different and it may take a little bit for you to settle into your new environment. Here’s what you can expect from life in a nursing home. It’s your home

There may be some ‘common’ areas that are shared with other residents, such as the dining room and lounge room, but your room is your own. Nursing homes positively encourage you to bring personal items for your room, such as pictures, photos, ornaments, furniture throws and smaller pieces of furniture. Find out prior to moving what extra personal belongings you can bring so you can still enjoy the things which have meaning to you.

Social aspects and routines

You can choose to be social in the communal areas and spend time with other residents or simply find a quiet corner, or remain in your room to enjoy your own company. Nursing home staff are generally friendly and outgoing, and they will respect your need for privacy. As well as adjusting to new people, there may be some changes to your daily routines, such as slightly different meal and shower times.

Multiple activities

Nursing homes offer many activities such as exercise classes, religious services/classes, bingo, arts and craft, concerts and outings. It doesn’t mean you have to take part – you still decide what you want to do. Many nursing homes have strong links to the local community. You can choose to get involved with activities such as meeting local school children or people from other groups. You can continue to enjoy your usual activities outside the nursing home, such as attending any regular classes or meeting friends in your favourite coffee shop. The choice of how you spend your time is yours.

Partners and pets

Some homes offer rooms for couples in the form of adjoining rooms, double rooms, or even a single unit. This means couples can continue living together even if they have different care or support needs. While most homes do not allow residents to have their personal pets, a lot now have ‘live-in’ animals such as cats, rabbits, dogs and birds. Some nursing homes also arrange for a variety of animals to visit regularly.

Family and friends

Your family and friends are always encouraged to visit or take you on an outing. And many nursing homes also have special areas available for private functions so you can still hold special events for family and friends.

Daily living

In a nursing home you’ll be surrounded by other residents and staff. However, the choice is yours as to how much you want to interact.

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Extra services Some aged care homes provide ‘extra services’, such as a higher standard of accommodation, increased entertainment options, and more diverse food choices. Extra service homes have approval from the Australian Government to offer these additional hotel type services and they come at an additional cost to the resident. ‘Extra service’ only refers to the standard of accommodation, meals, food, and entertainment, and not to the level of care which is legislated to be of a high standard across all aged care homes. Services delivered and cost may vary between providers and they should be outlined in your Resident Agreement.

Extra services

In some cases, the whole of the home is ‘extra service’, while in others, a distinct part of that home, such as a separate building, wing or unit, is dedicated to extra services. Some of the extra services you might be offered include: A bigger room

internet

daily newspaper

satellite TV

phone

choice of meals

selection of beverages including wines, beer, and spirits special therapies such as massage or aromatherapy leisure/entertainment facilities

Fees

Extra service fees are set by the provider and approved by the Australian Government. This is an additional charge on top of the basic daily care fee, accommodation payment, and any means tested fee. Some providers may offer rooms with a non-optional extra service package. You can only take up the room if you agree to and pay for the extra services offered. Other providers may offer extra services as an optional package that you can choose or cancel at any time. In this case, switching from general residency to extra service residence within the same home, does not change the accommodation payment you have already agreed to when entering the home and the provider cannot charge a new or additional accommodation payment.

Additional services

All people in aged care homes have the option to purchase additional services, such as entertainment or lifestyle choices, for an extra fee. Providers can not charge additional service fees for anything that is part of the normal operation of the nursing home and you have to agree to these charges before they are being delivered. Aged care homes that offer extra services are listed in the residential table starting on page 79.

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Taking a break Taking some time off from caring is crucial and known as ‘respite’. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Residential respite

To receive respite care in an aged care home, you require an assessment by an Aged Care Assessment Team (ACAT), except in emergencies. See page 11 for more information about ACAT.

When you have received approval by the ACAT, you may apply directly to the aged care facility for respite. Access to respite care is based on eligibility and need. Although residential aged care homes are allocated respite places, they are not required to keep these solely available for respite provision. You will need to book this respite in advance, although in the case of emergencies, it can be organised quite quickly. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to permanently move into.

Cost

The cost for respite in a Government funded aged care home is the same Basic Daily Fee as for a permanent resident of the home. This amount is currently $54.69 per day (20 March 2022 rates), which is the equivalent of 85 percent of the single maximum base rate of the Age Pension, regardless of whether you are a pensioner or not. A booking fee may also be charged to assist in securing a place. This is a pre-payment of respite care fees, not an additional payment, and it cannot be more than a full week’s fee or 25 percent of the entire stay’s fee, whichever amount is the lowest. There is no income and assets test or additional accommodation charge to access respite in an aged care home. This only applies to permanent residents of an aged care home. For respite in an ‘extra services’ home you may be asked to pay an extra fee to cover the cost of the higher standard of services. For more information about respite options and how to access, contact the Carer Gateway on 1800 422 737. Go to page 29 to read about respite options in your own home or community.

Residential respite

Usually, you may have up to 63 days of Government funded respite care in any financial year, and it may be possible to extend the care period by up to 21 days at a time, if deemed necessary by the ACAT.

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Special needs groups

There are a number of groups of people that the Government recognises as ‘special needs’ groups when it comes to aged care services. Aged care providers are required to consider the needs of these groups in the provision of care:

Special needs groups

boriginal and Torres Strait Islander (ATSI) – The care needs of older A ATSI people can be quite specific and there is a cultural element that needs to be considered in the delivery of care. See page 90 for an overview of service providers that have indicated to cater for ATSI clients. are leavers – A care leaver is a person who, as a child or youth, C spent time in institutional care or other types of out of home care like orphanages, children’s homes or foster care.

Because of their experiences in institutionalised care, aged care has been flagged as an area that can cause distress and anxiety.

ulturally and Linguistically Diverse people (CALD) – Aged care C services that cater specifically for people who are culturally and linguistically diverse might have staff that speak a foreign language, have specific cultural activities or meet spiritual needs. The ‘National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds’ strategy helps providers deliver quality care and aims to make culturally appropriate aged care more accessible. See page 90 for a list of culturally appropriate homes and services.

isability – If you have a disability, are over 65 years of age and D currently receive support through the National Disability Insurance Scheme (NDIS), visit ndis.gov.au or phone 1800 800 110 to find out what services are available to you.

inancially disadvantaged – If you have genuine difficulty paying F aged care fees and charges, financial hardship provisions may apply. These allow for your fees and charges to be reduced or waived. omeless – If you are currently homeless, or if you’re at risk of H becoming homeless, there are Government funded services that can help solve your housing problems, or assist with financial or legal issues.

GBTIQ – Through the National LGBTI Ageing and Aged Care L Strategy, the Government aims to ensure lesbian, gay, bisexual, transgender, intersex and questioning (LGBTIQ) people have access to the same options in aged care that are available to all Australians.

ural & Regional clients – Services offered in rural and regional areas R will depend on the needs of the whole community and sometimes aged care, health and community services are combined to meet local health needs.

eterans – Veterans have a ‘special needs’ status to support complex V medical requirements including high levels of emotional and cultural support in old age, as a result of a veterans’ wartime experience. Contact the Department of Veterans’ Affairs on 1800 838 372 or visit www.dva.gov.au for information about support for veterans.

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Meeting the needs of all cultures For many older Australians, leaving their home to move into residential care is a lifestyle change that can lead to an emotionally challenging experience. This transition can become more challenging for older people from Culturally and Linguistically Diverse (CALD) backgrounds requiring access to residential and community aged care services that are sensitive to meeting their specific cultural, spiritual, dietary and linguistic needs.

It is also common for people from non-English speaking backgrounds who have developed dementia to forget the English language they have learnt and revert to their original mother tongue even though they may have lived in Australia for many years. Meeting the needs of the nation’s older people from CALD backgrounds has been a growing focus of the Australian Government, especially over the past few years. The highly complex nature of meeting and understanding the needs of ageing CALD Australians is being increasingly recognised by Government with emphasis and focus also being put on the risk factors specific to CALD Australians that can affect their ageing experience.

Partners in Culturally Appropriate Care

Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities. Through training, workshops and information resources, the PICAC program aims to equip and support residential and community aged care service providers to deliver culturally appropriate care. Call 03 6221 0999 to find out more about PICAC in Tasmania.

Breaking language barriers

A significant proportion of the Australian population speak a primary language other than English and patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans. They may also have a decreased understanding of their diagnosis, and overall, less satisfaction with their care. Access to high quality medical interpreter services may improve the quality of care for these patients. The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Government, available 24/7 on 13 14 50. See page 90 for a list of aged care homes and home care package providers in Tasmania who can meet the needs of people from a range of cultures.

Cultural services

With an increasing ageing and migration population, it is essential that Australian aged care services and communities have the capacity to respond to the unique needs of people from CALD backgrounds.

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24-hour care in your own home Supported living communities combine the best advantages of retirement villages and nursing homes, to provide a new and welcome choice for seniors. In a supported living community you buy and have a leasehold title to your own home, as in many retirement villages. However, unlike a retirement village, you’ll have access to various levels of personal care and nursing care, but this is provided in the privacy of your own home, a choice not available in nursing homes.

Care Communities

Supported living

Some supported living communities promote themselves as ‘Care Communities’. These are unique villages with the look and feel of a retirement village and the care of a nursing home. Run by approved providers, you can access Government funding for home care services offered in the comfort of your own self-contained home in the village or purchase private home care services through the provider..

No asset-testing or ACAT assessments

Acquiring one of these homes, which is not Government funded, is surprisingly easy. There is no need for asset testing or income testing, and also no need for an assessment by the Aged Care Assessment Team (ACAT) that nursing homes require. If you already receive home support benefits before moving to a supported living community you can stay with your current provider.

Staff at supported living communities

Carers are always available to help out with daily housekeeping chores such as cleaning, vacuuming, clothes washing and ironing. Registered Nurses can prepare suitable care plans individually tailored to your health care requirements, including, regular health checks, medication management, wound and skin care, palliative in home care, illness prevention, pharmaceutical support a nd medication reminders.

Maintain your social life

While some residential aged care homes don’t cater for couples, supported living communities can offer the capacity for couples to stay together in their own home, even if they require different levels of care. The community centres offer many comfortable facilities, including lounge areas, libraries, television, games and activities rooms and tea and coffee facilities.

Choosing a supported living community

There are various factors which may determine your transition to a particular supported living community. It’s important to remember, the facility you will be happiest at will not necessarily be the most expensive. The right community for you is the community where you feel ‘most at home’.

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If you are looking for a supportive environment with safety and security, you might like to consider a well managed retirement village. The size and levels of accommodation vary from one community to the next. Some villages are only small with a handful of units and other communities house hundreds of retirees. Accommodation options can range from self contained independent living to serviced apartments or supported living options. Most retirement villages have a great sense of community where you can expect to be surrounded by friendly and like-minded neighbours.

What is a retirement village?

Retirement villages are designed for people aged over 55 as an alternative housing and lifestyle option. They are popular with people who feel they need more security, support or company, but who want to maintain their independence.

Independent living

Independent Living Units (ILU), also known as villas or apartments are designed for active retirees.

Everyone deserves a break now and then. Respite Care supports you and your carer by giving you both an opportunity to take a short break and the time and space to do things independently Respite Care in a Southern Cross Care home is also a great way to get a feel for life in a home if you are considering moving into one in the future. While in Respite Care you will receive the same level of high-quality, individualised and tailored care that our residents receive from our professional care team. This includes access to 24/7 on-site nurses, professional chefs, allied health staff and leisure & lifestyle teams. You can access Respite Care for a few hours, a few days, or longer – depending on your needs, eligibility, and what services are available in your area. It can be accessed in your home, out in the community, or in a residential care home.

Call Care2serve on 1800 422 737 for more information. scctas.org.au

Retirement living

Retirement living and your choices

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They range from one to four bedrooms and may be within a high or medium-rise complex, terrace housing arrangement, stand-alone or semi-detached.

Serviced apartments

Serviced apartments are generally one or two bedrooms and provide residents with some daily living assistance. Services may include cleaning, laundry and assistance with personal care. While a small kitchenette is usually included within the apartment, meals are provided in a dining room setting.

Residential aged care

Retirement living

Some retirement village complexes also offer residential low level care and high level care accommodation, as well as Home Care Packages for people with varying care needs. You will need an aged care assessment to access either of these care options. Go to page 19 to read more about Home Care Packages or page 41 for information about aged care homes.

Types of villages

There are two types of retirement villages: Resident funded village Donor funded village

Resident funded villages are owned and operated by the private sector or not-for-profit organisations on a commercial basis to produce a profit or surplus. The village is funded by the residents who ‘purchase’ their villa or apartment under one of the tenure arrangements. The residents also contribute to the village’s capital infrastructure and the cost of ongoing management. Donor funded villages are normally owned and operated by not-for-profit organisations or church groups. They include an element of charitable subsidy and entry is generally restricted to the needy.

Ownership

The various forms of occupation or ownership rights are referred to as ‘tenure’. The legal forms of tenure include Strata Title ownership, leasehold estates, licences to occupy, freehold or company share arrangement with related residency entitlements. Regardless of the type of tenure, residents are consulted about the ongoing management of the village. This ensures that the village you have chosen cannot be changed without the approval of the residents.

Deposit or entry contribution?

Before moving into a village, you will need to pay an entry contribution which is refunded if you move out of the village. However, a Deferred Management Fee (DMF) usually applies, and is deducted from the amount you receive back. This must be specified in the entry agreement or contract. The cost of entering a village depends on the facilities and services offered. Monthly service and maintenance charges also apply and you may have to pay for extra personal services like laundry.

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To reserve a villa, a nominal deposit is required and the village will have a policy on how long it can be held for you. Should you change your mind within this specified time, the deposit will be refunded.

In some States and Territories, purchasers are entitled to a refund during a ‘cooling off’ period following the signing of a residency contract. Be sure to make enquiries regarding this as some villages may require an administration fee for refunds.

Fees and charges

There are many fees and charges associated with living in a retirement village. Ensure you are provided with full details of all applicable charges and what they cover.

For example, there may be a regular maintenance charge that covers the running costs of the entire village.

These costs may include upkeep of facilities, staff, council and water rates from common areas, security, insurances including workers’ compensation and public liability, contents insurance for common areas as well as village building insurance. In addition, the charge may also contribute toward a ‘sinking fund’ for major repairs and improvements.

What happens upon vacating?

While the resale value will be determined by the market, there are factors in a retirement village that can add value to your villa or apartment. These include good management, attractiveness and the services and amenities available to enhance retirement living.

Retirement living

If you enter into a binding arrangement with the village, the deposit will be part of the purchase price.

Departure/exit fee

The village will deduct a ‘deferred’, ‘departure’ or ‘exit’ fee at the time of settlement of sale or re‑occupancy of your villa. This fee forms part of the purchase price, but its payment is deferred until the end of the occupancy.

Come home to Calvary. 1300 66 00 22 calvarycommunitycare.org.au

Home Care Services | In-Home Nursing | Personal Care

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The amount is calculated using a formula that generally involves a percentage of your/your successor’s entry cost multiplied by the number of years of your occupancy, and may include a proportion of capital appreciation.

Can’t afford to buy?

Some retirement villages offer accommodation rental units, sometimes known as periodic tenancy, although these are generally reserved for people with limited financial resources and are usually income assessed. You don’t own the property but pay a weekly fee for the accommodation under the Residential Tenancy Agreement, plus bond. Depending on your circumstances you may be able to receive rent assistance from Centrelink.

Finding the right village

Retirement living

When deciding on a retirement village, be clear about what you want, what you are prepared to compromise on and what you definitely don’t want. To help you with the decision making process, here are some points to consider:

inances: Know your budget, what you can afford and what other F ongoing costs are required. Always seek expert legal and financial advice. Ask questions and ensure you fully understand all the financial and legal implications of living in a retirement village before you sign anything or hand any money over.

ifestyle: Think carefully about how you spend your time now and L how you want to spend your time in the future. For instance, if you are looking for a complete lifestyle change, you might consider a resort retirement village. Many villages now offer special interest facilities such as golf and tennis courts, and more are now accepting pets. You may also want to think about whether you want a garden or access to one. upport: One of the attractions of a retirement village is the peace S of mind of 24-hour help and assistance. Many villages now offer additional home support services. This is ideal if you need additional help with personal care, meals, laundry and domestic assistance.

ocation: When looking at locations, you may want to consider L whether you want to be closer to family or stay in or near the community you’re already in. You may have always dreamed of living by the sea or in the country, while proximity to shops may also be important to you.

menities: Villages now offer a massive range of amenities including A libraries, restaurants, community rooms and barbeque areas. Ultimately you will be paying for these amenities through your weekly or monthly payments, so you may want to think about whether an all-weather indoor heated swimming pool or the caravan and boat parking is important to your needs.

ther accommodation: Your or your partner’s needs may change O in the future, so you may also want to consider what other types of accommodation are available. Many developments are now offering serviced apartments and residential aged care at the same location, which means that even though your needs might change, you can still live in the same community.

Go to page 85 for a list of retirement options in Tasmania.

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A placement consultant makes your job easier Needing to place a loved one into an aged care home can be a highly stressful event for families and carers. You might think its a lack of information or understanding but in fact its because you are both the carer and the person emotionally involved as well as the decision maker.

Moving into residential care is a situation most people postpone for as long as possible until the point of necessity, often leaving little time to organise everything. If some initial planning were to be undertaken it could soothe the transition and reduce the stress at what is a critical turning point in people’s lives. Planning should include obtaining information on the financial implications of entering residential care, gaining information on the facilities available in your area and ensuring Wills and Powers of Attorney and Guardianship are up-to-date. A placement consultant can take over a lot of the stress of searching for and transitioning into an aged care home.

How a placement consultant can help

Every single transition to aged care is unique and a placement consultant will take several things in consideration to make sure the advice is right for your circumstances: Are you looking for care options for a single person, or a couple?

I s there a physical condition that is deteriorating, are mental faculties and awareness impaired? Is there acceptance or understanding of this part of the journey?

hat are the family dynamics around the placement decision and the W impact on everyone involved? Having extensive knowledge of facilities in their area, as well as the placement process, an aged care placement consultant can often find a home faster, and one that is specially suited to your requirements. Through their established relationships with aged care homes, they are familiar with the culture of each home and, most importantly, they have advanced knowledge when vacancies become available. By knowing the culture of each facility and getting to know you, placement consultants can determine which homes would best suit your needs and preferences, and make prior applications to these homes. Without the assistance of an aged care placement consultant, you or your carer would need to constantly phone the facilities of your choice to demonstrate your eagerness and commitment to obtaining a bed in that home.

Placement consultants

This process can be eased significantly with the help of an aged care placement consultant who can take control of the running around, paperwork and planning.

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Negotiate and advocate for you

The aged care placement consultant advocates on your, and your family’s, behalf and is able to assist with the whole assessment process. They also complete all the necessary paperwork and application forms for entry into an aged care home which is helpful, as the applications can be quite daunting. They may suggest seeking financial advice where required. An aged care placement consultant helps share the load at this crucial time, can significantly speed up the time it usually takes to find a placement at a suitable home, thereby easing the transition into residential care.

Placement consultants

Be sure about your expectations of service and what the placement consultant is able to provide, including: ace to face family meetings to discuss your situation and a respect F for the emotions of all the family members involved Support and recommendations that cater for the specific requirements of your family and loved one

ounsel that prioritises family sensitivities, needs and special C requests, before asking how much money is available and getting the status of the financial situation ractical assistance with urgent placement situations – which they P often are – where reducing the typical waiting times, or arranging respite care, is a necessity.

Choosing a placement consultant

Within Tasmania, there is a range of well qualified placement consultants who can help you in your search for aged care options. When you’re choosing a placement consultant to support you through the aged care transition, look for someone who is an expert in building and nurturing relationships, who is unbiased and independent, and has no business investment or alignment with any aged care facility. An independent professional is able to provide guidance based entirely on your individual circumstances, not biased by commission or kickbacks from any particular facility or provider. Choose an advocate who will ease your concerns, supporting your family with all aspects of this transition, allowing you to focus on your loved one. Placement consultants are most happy for you to call them for a chat and understand you may talk to a number of them before making your choice. You can be open in your discussions because, as health professionals, they have a policy of confidentiality. Their professional fees may differ and it is reasonable to advise them if you are working to a budget. Some placement consultants charge by the hour, whilst others offer a package of services for one fixed price. Ensure that you are advised of all the possible fees and costs up front. Finally make sure you feel comfortable talking with the placement consultant because your professional relationship will rely on them understanding what you want and organising the appropriate care services to meet those needs.

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Resolving family disputes

Placing a family member into care can be life changing. There are many factors – physical, social, psychological and financial – that may arise which families sometimes find too difficult to cope with by themselves. Every family member wants their opinion considered when it comes to making choices. Such situations can result in family conflicts. There are specialist health professionals who offer independent, non‑judgmental services, which can explore the subtleties of each situation and offer caring support in addition to counselling and conflict resolution. The journey into aged care is often a challenging and emotional time. You may feel rejected and unloved or are scared to take the step of going into care and worry you’ll lose your independence. At the same time many family members feel guilty about not being able to look after their loved one anymore. Some placement consultants offer counselling as part of their services or may be able to refer you to a counsellor. You can find placement consultants in the products and services directory on page 94 or search on AgedCareGuide.com.au .

Case management

The case management process uses a comprehensive approach to identify and implement health and social care services to optimise your health, quality of life and active participation in the community. Case managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs. Health based case managers are usually a nurse, social worker or allied health professional. Community based case managers generally have skills from a range of disciplines such as social workers, behavioural science, allied health or nursing. If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services. However, If you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager. Private case management services are supplied by experienced, tertiary‑qualified case managers, to provide support services and coordination across a wide range of community and supportive health services. Waiting periods for private case management are generally reduced compared to some Government subsidised services. The service of a private case management is not Government-subsidised in any way, so you will be charged for all services.

Placement consultants

Feelings of guilt

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Expert financial advice imperative At a time when your main concern is the health and welfare of loved ones, you are faced with the complex financial issues of aged care.

The financial decisions surrounding aged care may be overwhelming, due to the different funding mechanisms that apply to nursing homes and ‘Extra Service’ facilities. These can be further complicated by the impact that a move to care has in terms of the pension paid by Centrelink and the fact that the family home is treated differently for pension purposes than for aged care purposes.

Financial advice

Just getting a basic understanding of what forms you need to complete, when to complete them and where to send them, can be a difficult path to navigate. You then need to consider important issues such as how to pay for any accommodation payment, whether to sell the family home or rent it out, how to maximise or keep the pension, all at a time when your main concern is finding a suitable place for your loved one to receive the care they need. By understanding the rules and being able to apply them to individual circumstances, financial advisors are able to save their clients thousands of dollars.

How an expert can help

The best financial strategies and options will depend on your specific circumstances, objectives and situation. A specialist aged care financial advisor can cut through the vast amount of information available and make sure that all aspects of your financial situation are addressed – the family home, accommodation payments and care fees, cash flow and investment planning. A financial advisor can help you focus on the information and issues that are important to you and your specific financial situation. Keep in mind, not all financial advisors are experienced in dealing with the financial complexity of entering into aged care.

Important questions to ask

Some important questions you should ask before engaging the services of a financial advisor include: Do they specialise in dealing with aged care financial issues? What experience do they have in aged care financial issues? Will they provide you with an outline of all your options? Will they provide their advice in ‘plain English’? Will their advice be in writing? ill they deal with Department of Veterans’ Affairs or Centrelink on W your behalf? Is the service a once-off or an ongoing service?

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What will it cost?

Fees will vary and it pays to contact a number of experts for a quote on their services so you can compare.

Financial counselling

If you’re experiencing financial difficulties and have little income, you may be able to receive free financial counselling services. Operating from community organisations, financial counsellors can provide independent and confidential information, support and advice on a range of areas including consumer credit law, bankruptcy and debt collection laws, industry hardship policies and Government concession frameworks. They can help you in your negotiations with financial institutions and creditors and may also be able to assist with your budgeting and referral needs. Find out more about financial counselling services in your State or Territory on financialcounsellingaustralia.org.au or call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor over the phone.

Financial advice

Generally financial advisors charge a fee to help you with strategies to fund your aged care journey.

Disclaimer: The information in this book is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.

Aged care decisions don’t need to be complex

We know that in-home care is usually preferred, however at some stage, moving into a residential aged care facility may be a more suitable option. Careful planning can aid this difficult decision and minimise the worry, stress and confusion for all involved. Our role is to: • • • •

Provide a ‘big picture” view so you can consider your options Promote family cohesion to enable best decisions to be made collectively Simplify complex information and processes Give you confidence and peace of mind for your journey ahead

We specialise in Aged Care advice services and empowering you to understand options available. This advice will provide you and your family the ability to make confident decisions and will put your mind at ease.

Isabel Dallas

David Donato

Tony Daly

Our team of Accredited Aged Care Professionals & Financial Advisers

03 6220 8330 hobart@investblue.com.au investblue.com.au TDT (Tas) Pty Ltd Trading as Strategic Financial Planning & Insurance is a subsidiary of Invest Blue Limited (ABN 91 100 874 744). Invest Blue Ltd and Subsidiaries, are Authorised Representatives and Credit Representatives of AMP Financial Planning Pty Limited ABN 89 051 208 327 (AMPFP) Australian Financial Services Licence 232706 and Australian Credit Licence 232706.

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Supporting the rights of older people Most of the time aged care services work well and the people who use them are happy with the service they receive. However, sometimes a problem may arise, and you may need help to speak up and have the problem resolved. Many people feel uncomfortable raising a complaint or concern, but it is important to address your concerns early and not leave it to escalate. This can be particularly difficult if your complaint is about the care or services that you are dependent upon for meeting your most basic needs. Nevertheless, we live in a society where each and every one of us, regardless of our age, has rights as citizens and individuals.

Advocacy

An aged care advocate can assist you to take choice and control over your care services and work with you and your family on the best way to address your concerns with a provider. Their services are usually free and they can give you information, advise, and support you to express your concerns or even speak on your behalf. They will aim to achieve the best possible outcome for you. An advocate can:

Help you understand your rights and responsibilities Listen to your concerns and discuss your options

Support you and give you confidence in addressing a concern

Raise a concern with the service provider or speak on your behalf

dvice is generally provided on consumer rights, human rights, aged A care rights and responsibilities, financial exploitation, substitute decision-making, and elder abuse prevention and response Advocates can assist with negotiating changes to your care plan, ensuring the needs of people from culturally diverse backgrounds are met. They also deliver specialist community education, such as self-advocacy and how to meet the needs of people with dementia and special needs. There are free and independent advocacy services in every State and Territory that provide free telephone advice, community education and other assistance for older people. The Older Persons Advocacy Network (OPAN) is a national network of nine State and Territory organisations that have been successfully delivering advocacy, information and education services to older people in metropolitan, regional, rural and remote Australia for over 25 years. The Australian Government funds OPAN to deliver the National Aged Care Advocacy Program across the country. Call 1800 700 600 to speak with an aged care advocate in your State or Territory or visit online at opan.org.au .

Advocacy

If you feel unsure or unable to address your concerns with the service provider, you can ask an advocacy service to help you.

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Memory change – is it dementia? Are you concerned about lapses in memory or other changes in your thinking or behaviour, or in someone close to you? See your doctor if you, or someone close to you, are experiencing these kinds of difficulties. Receiving a diagnosis is important because the underlying cause may be treatable. However, major changes in memory are not normal at any age and should be taken seriously.

Dementia support

What is dementia?

Dementia is a general term to describe problems that involve progressive changes in memory, thinking, behaviour, and the ability to perform regular daily activities. There are more than 100 different types of dementia. The most common types are:

Alzheimer’s – which attacks the brain resulting in impaired memory, thinking and behaviour

Vascular dementia – caused by poor blood flow to the brain, depriving brain cells of nutrients and oxygen needed to function normally

Parkinson’s related dementia – a chronic, progressive neurological condition, which in later stages can affect cognitive functioning

Frontotemporal dementia – a disorder causing damage to brain cells in the frontal and temporal lobes

The early signs of dementia may include: memory loss – particularly recent memories or experiences, confusion with time or place, changes in mood and personality, difficulty with planning or problem solving, and difficulty in completing familiar tasks. Dementia can happen to anybody but is much more common after the age of 65. Dementia is not a normal part of ageing.

Where can I get help?

Support is vital for the person with dementia, as well as family members. Although the effects of dementia cannot yet be stopped or reversed, an early diagnosis gives families a chance to access services and plan for the future. There are a number of organisations that offer support, information, education and counselling to people affected by dementia. The National Dementia Helpline offers advice and counselling on 1800 100 500.

Changed behaviours

Behavioural change can occur for people with dementia, with many people experiencing changes to mood, thought, language, daily function or movement.

Changed behaviour as a response to a person’s dementia may reduce quality of life for the person living with dementia and can contribute to carer or care worker stress. Changed behaviours may include: Anxiety

Eating difficulties

Hallucinations

Repetitive questioning

Depressed mood Restlessness

Repeated calling out Wandering

Aggression

Hoarding

Inappropriate toileting

Unwanted sexualised behaviour

Sleep disturbance

Specialised support

Resistive to care

Dementia Behaviour Management Advisory Services (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family and health and aged care professionals to better understand and respond to individual changes in behaviour and emotions. The service can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. It offers specialised support, assessment, intervention and advice to assist carers and care workers of people with dementia where behaviours may impact on their care. For more information, contact DBMAS on 1800 699 799 or visit dementia.com.au .

Behaviour Support Plans? We’re ready to help! Every aged care resident* who needs support for changes in behaviour requires an ongoing Behaviour Support Plan. Our team of consultants has prepared everything you need including stepby-step guides, assessment forms and factsheets.

Making everyone’s life better

Well-prepared Behaviour Support Plans mean Better Supported People. Access our free comprehensive BSP toolkit now.

Access the BSP Toolkit here dementia.com.au/bsp Funded by the Australian Government A service led by HammondCare * From 1 September 2021, the amended Aged Care Act and Quality of Care Principles 2014 require providers to have a Behaviour Support Plan (BSP) in place for each resident who requires support for changes in behaviour.

Dementia support

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End of life care

Whether you live in your own home or in a residential aged care home, when the end of life approaches you may require additional support. The primary goal of palliative care is to provide supportive care and improve the patient’s quality of life by addressing any painful or distressing symptoms.

Services to help at home

Services that may help you to stay in the comfort of your own home can include:

a qualified nurse to dress a wound or provide continence advice; household jobs like cleaning, clothes washing and ironing;

End of life care

help with bathing or showering, dressing, hair care and toileting; eals and other food services – assistance with preparing and m eating meals, or help for those with special diets; and helping to travel to shopping centres or appointments.

Palliative care in a nursing home

The Guidelines for a Palliative Approach in Residential Aged Care, developed by the Government to provide support and guidance, outline three forms of palliative care in residential aged care: palliative approach – To improve the quality of life for residents with A a life limiting illness. pecialised palliative service provision – This form of palliative S care involves referral to a specialised palliative team or health care practitioner. nd of life (terminal) care – This form of palliative care is E appropriate when the resident is in the final days or weeks of life and care decisions may need to be reviewed more frequently.

Residents with dementia

Palliative care for residents living with dementia often requires a different approach than palliative care for people with a terminal condition, as the process can take place over a longer period of time.

Declining cognition can mean that a dying person with dementia is unlikely to have the capacity to make decisions and communicate their wishes regarding care.

These decisions must be made much earlier in the course of dementia than for other illnesses, or alternatively, must be made by proxies on behalf of the dying person.

Family and friends

Providing end of life care can be particularly intense for family and carers, supporting a patient’s needs. Palliative care not only supports patients, but also their friends and families. For more information about palliative care services talk to your GP or contact your community health centre.

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Carer support There are over 2.65 million unpaid carers across Australia. The caring role is a valuable and rewarding job but also a tough one, often balancing work, family and friends while making sure your loved one is well looked after. With more older Australians looking to stay at home longer, more family and friends of older people are finding themselves in a carer role than ever before. Being a carer can have a huge impact on your life, and physical and mental wellbeing – as well as being isolating at times. There are some great support options available to assist you with practical and emotional support and you may be eligible for financial support from the Australian Government. Community run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups may be organised around caring for someone with a particular need (such as Parkinson’s or dementia). Support groups are an opportunity for you to connect with other carers who are or have experienced situations similar to yours, and a place to share experiences and advice. Carer support groups are completely confidential and can also help you to: Discover new information

Get along to education or training workshops Participate and get involved in activities Head along to relaxing outings

Support lines

There are also a number of support lines and websites to assist carers just like you in looking after older people. Some helpful support services include:

arer Gateway – 1800 422 737 – phone and online resource to help C you find local support services, gives advice on a range of topics such as health and wellbeing, financial and legal considerations, and can connect you with other carers ational Dementia Helpline – 1800 100 500 – provides information N and support about dementia, connect you to support services in your area as well as provide emotional support to help manage the impact of dementia arers Australia – 02 6122 9900 – runs support programs including C short term counselling for carers with qualified counsellors elationships Australia – 1300 364 277 – offers a range of services R such as counselling and mediation, by phone, online and face-to-face

Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling

To find out more about financial support for carers, contact Services Australia online on servicesaustralia.gov.au or call 13 27 17.

Carer support

Support groups and counselling services

Aged Care Guide

Definition of terms

24 Hour On Site Supervision – A person(s) who is/are employed to live in or in close vicinity of a retirement village and will respond to requests for assistance when regular staff are off duty. Aged Care Assessment Team (ACAT) – Assess and approve older people for Australian Government subsidised aged care services.

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Meals &/or Shopping – Delivery of daily cooked or frozen ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. (CBC – meals or light refreshments provided at the centres).

Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication.

Aged Care On Site – The retirement village has an aged care facility at the same location.

Multi Purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services.

Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance. Prior assessment by an Aged Care Assessment Team required.

Nursing &/or Palliative Care – Registered or Enrolled Nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care.

Care Community (CC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through Government funded Home Care Packages or privately funded supports, as a genuine alternative to a nursing home.

Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home.

ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers.

NESB – Services offered to Non English Speaking Background older aged people and their carers.

CALD – Services offered to culturally and linguistically diverse older aged people and their carers.

Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toiletting. (CBC – personal care offered while client is at the centre.)

Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met.

Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services.

Centre Based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers. CHSP Funded – An in home or centre based care service funded by the Commonwealth Home Support Programme Government initiative.

Communal facilities – Shared facilities for residents such as community hall, swimming pool or bowling green

Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All Home Care Packages are delivered on a CDC basis. Daily Accommodation Payment (DAP) – This is a daily payment to a Government funded aged care facility, paid periodically, for example monthly. This is not a refundable payment.

Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting’, provided to aged/frail clients and their carers. Includes clients with dementia and disabilities. Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers.

Domestic Assistance – Help washing of clothes, dishes, floors, wet areas, ironing, minor meal preparation, vacuuming, changing bed linen, dusting, cleaning living areas. Donor Funded – The purchase price, or entry contribution, of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation. Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food and services for an additional charge.

Home Maintenance/Gardening – Assistance with replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs and gutter cleaning. May include window cleaning.

Independent Living Unit (ILU) – Sometimes referred to as a villa or apartment and located in a retirement village. LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents.

RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation. Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a Government funded aged care facility and refunded, minus agreed deductions, when leaving the facility. Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services.

Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village.

Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in a retirement village, or purchase on a freehold basis.

Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility. Retirement Living (RL) – The site offers retirement living accommodation.

Secure Dementia Unit – Secure specialised ward, wing or unit for people with dementia and/or challenging behaviours. Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates etc.

Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry, and personal care. Services may be provided on a fee for service basis. Single Bedrooms with Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home. Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs.

Social &/or Recreational Support – The client participates in social or recreational activities either in their home or at a community, day or recreational centre. Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee for service basis without Government funding. Transport – Organising or providing transport services such as bus, taxi, private car etc. (CBC – transport to and from the centre).

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Directories, Lists & Reference Indexes DEFINITION OF OFTEN USED TERMS.............................................................................................................................................................................. 76 List of definitions with an explanation of terms used in this Guide

COUNCIL [LOCAL GOVERNMENT AREA (LGA)] REFERENCE INDEX. ...................................................................................... 78 List of Council (LGAs). Find the Council (LGA) and then refer to the page as indicated

SUBURB & TOWN REFERENCE INDEX............................................................................................................................................................................ 78 List of suburbs and towns which have residential or community aged care Find the suburb or town and then refer to the page as indicated

Directories, Lists and Reference Indexes

AGED CARE ASSESSMENT TEAM CONTACT DETAILS............................................................................................................................... 78 Details of every Aged Care Assessment Team (ACAT) including Council/Local Government Areas they service

RESIDENTIAL HOW TO READ & ICON DEFINITIONS. .................................................................................................................................. 79 Explanation of how to use Residential tables and Icons to depict services, pictures & definitions

COUNCIL DISTRICT (LGA) MAP............................................................................................................................................................................................... 80 AGED CARE HOMES (RESIDENTIAL CARE LISTINGS). .....................................................................................................................81– 84 Residential aged care facilities listed by Councils (LGAs) and then Suburbs

RETIREMENT ACCOMMODATION............................................................................................................................................................................ 85 – 86 List of organisations and their retirement sites and services

HOME CARE PACKAGES HOW TO READ & ICON DEFINITIONS. ...................................................................................... 87 – 88 Explanation of how to use Home Care Package tables and Icons to depict services, pictures & definitions Council Districts and Regions........................................................................................................................................................................................................................................ 87 How to read and icon definitions.............................................................................................................................................................................................................................. 88

HOME CARE PACKAGES (HCP LISTINGS)....................................................................................................................................................... 88 – 89 List of home care package services in Tasmania

CULTURALLY APPROPRIATE SERVICES........................................................................................................................................................................ 90 List of culturally appropriate services referenced by their cultural group Aged Care Homes. ..................................................................................................................................................................................................................................................................... 90 Home Care Packages. ............................................................................................................................................................................................................................................................. 90

IN HOME CARE SERVICES....................................................................................................................................................................................................91– 93 List of organisations that provide assistance with daily living activities for clients in their home

CENTRE BASED CARE........................................................................................................................................................................................................................... 93 List of respite, services and activities for social/recreational support in a ‘centre setting’

DAY THERAPY CENTRES. ................................................................................................................................................................................................................. 93 List of allied health/therapy services for physical/psychological support in a ‘centre setting’

PRODUCTS & SERVICES (Advertisers only)........................................................................................................................................................................ 94 List of organisations that provide aged care related services & products for consumers and industry users

ORGANISATION & BUSINESS INDEX (Advertisers only).................................................................................................................................... 95 List of advertising organisations’ contact details and the products/services they provide

ABBREVIATIONS. ........................................................................................................................................................................................................................................ 95 INDEX........................................................................................................................................................................................................................................................................ 96 DISCLAIMER: The information listed in the following pages were compiled by DPS Publishing using a range of sources including Government departments, Aged Care Assessment Teams, Aged Care Providers, publicly available information, the DPS Publishing database and checked via telephone and online questionnaires. You can visit AgedCareGuide.com.au for the most up to date details. For further information contact the individual provider. The information contained in the Location and Information Guide should be used as a guide only. DPS Publishing takes no responsibility for the accuracy of the information contained within the Aged Care Guide.

Aged Care Guide

TASMANIA 2022/23

Council (LGA) Reference Index

The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and home care packages in that Local Government Area (commonly referred to as a Council District).

Council District

Page Reference Residential Home Care

Council District

Page Reference Residential Home Care

Break O'Day

88-89

Flinders

88-89

Launceston

88-89

Brighton

88-89

George Town

88-89

Meander Valley

88-89

Burnie

88-89

Glamorgan-Spring Bay

88-89

Northern Midlands

88-89

Central Coast

88-89

Glenorchy

83-84

88-89

Sorell

88-89

Hobart

88-89

Southern Midlands

88-89

Central Highlands Circular Head

88-89

Huon Valley

88-89

Tasman

88-89

Clarence

88-89

Kentish

88-89

Waratah-Wynyard

88-89

Derwent Valley

88-89

King Island

88-89

West Coast

88-89

Devonport

88-89

Kingborough

88-89

West Tamar

82-83

88-89

Dorset

88-89

Latrobe

88-89

Suburb & Town Reference Index

A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a suburb/town is not listed please refer to the next closest suburb.

Suburb / Town Beaconsfield

Page 82

Suburb / Town Glenorchy

Page 84

Suburb / Town Norwood

Page 82

Suburb / Town Snug

Page 84

Bellerive

Hobart

Nubeena

Somerset

Berriedale

Kings Meadows

Oatlands

Sorell

Blackmans Bay

Kingston

Old Beach

South Hobart

Burnie

Latrobe

Penguin

South Launceston

Campbell Town

Legana

Port Sorell

St Helens

Claremont

Lindisfarne

Prospect Vale

St Leonards

Currie

Longford

Queenstown

Swansea

Deloraine

Low Head

Riverside

Warrane

Derwent Park

Mornington

Rosetta

West Ulverstone

Devonport

New Norfolk

Sandy Bay

Whitemark

Dover

New Town

Scottsdale

Wynyard

East Devonport

Newnham

Sheffield

Youngtown

Franklin

Newstead

Smithton

ACAT contacts

Aged Care Assessment Teams (ACAT) are responsible for all assessments for Government funded aged care and Home Care Packages. This list provides you with the Council/Local Government Area that each ACAT services. All assessments are coordinated through My Aged Care. Call 1800 200 422 if you would like to organise an assessment.

North Western ACAT

Burnie, Central Coast, Circular Head, Devonport, Kentish, King Island, Latrobe, Waratah-Wynyard, West Coast

Northern ACAT

Break O’Day, Dorset, Flinders, George Town, Launceston, Meander Valley, Northern Midlands, West Tamar

Southern ACAT

Brighton, Central Highlands, Clarence, Derwent Valley, Glamorgan-Spring Bay, Glenorchy, Hobart, Huon Valley, Kingborough, Sorell, Southern Midlands, Tasman

AgedCareGuide.com.au

TASMANIA 2022/23

How to read the residential tables

If you also use

www.AgedCareGuide.com.au

then this number is the unique identifier

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran a sitio lliative n Care Ca Cult ura re Bed lly S s Ret irem pecific ent Livi ng O nsit e

Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name

Notes

PHONE (03)

ABC Council

DPS Advertisement Web Page Reference ID

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

123 Sample Rd

P 91 50

1234 5678

C D TF

61 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H

Booked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Culturally Specific

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Culturally Specific — Care services catering to the needs of those from non-English speaking, or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia. Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care homes Tasmania

Aged Care Guide

TASMANIA 2022/23

KING ISLAND Currie Whitemark Grassy

FLINDERS

This map provides you with a geographical reference to the LGA areas in Tasmania.

North Western Northern Southern Stanley

BURNIE

VO DE

CENTRAL COAST

DORSET Scottsdale

LATROBE

Exeter

WEST TAMAR

Sheffield

WARATAH-WYNYARD

Bridport

GEORGE TOWN

to n rs

ve Ul

CIRCULAR HEAD

OR T

n ng ui Pe

Smithton

St Helens

LAUNCESTON

KENTISH

BREAK O‘DAY

Launceston Deloraine

Scamander

Westbury Longford

MEANDER VALLEY

Rosebery

Poatina

Fingal

NORTHERN MIDLANDS Bicheno

Zeehan

Campbell Town Ross Queenstown

Strahan

Swansea

CENTRAL HIGHLANDS

GLAMORGANSPRING BAY

WEST COAST Oatlands Bothwell

SOUTHERN MIDLANDS

Ouse

Kempton

Hamilton

Triabunna Orford

BRIGHTON

Maydena

GL EN

DERWENT VALLEY

CH Y

New Norfolk

SORELL CLARENCE

HOBART

Dunalley

Kingston Huonville

Geeveston

TASMAN Cygnet

KINGBOROUGH

HUON VALLEY Dover

Alonnah

Nubeena

AgedCareGuide.com.au

TASMANIA 2022/23

BURNIE to WEST COAST

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

North Western Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

1st time user? See page 79

DPS Advertisement Web Page Reference ID

BURNIE Council Burnie 7320 22-42 Mooreville Rd

6433 5166

158 158 s

50 Ironcliffe Rd

6437 2551

78 78

D TF

5 15429

Eliza Purton Home

26-28 Lakin St

6425 1515

75 South Rd

6425 2166

s s

C D TF b C D TF

5 15521

Mt St Vincent

99 99 73 73

2-12 Senior Dr

6452 9400

61 61

15508

Baptcare Karingal Community

32 Lovett St

13 22 78

2-14 North St

6421 0111

H H

44 15506

Meercroft Care

112 106 s 127 87 s

73 Mary St

6427 9131

48 48

10 Nightingale Ave

6491 1277

46 46

35 Edward St

6462 9900

14 14

37 Moriarty Rd

6426 2844

37 37

89 Club Dr

6427 5700

80 80

1A Cardigan St

6435 1010

81 81

Cnr Quiggin & Moore Sts

6442 1760

70 12

6495 1550

16 16

OneCare's Umina Park

CENTRAL COAST Council

24, 47 15435

Penguin 7316 Coroneagh Park

West Ulverstone 7315

CIRCULAR HEAD Council

5 15459

Smithton 7330 Emmerton Park Aged Care Facility

DEVONPORT Council Devonport 7310

East Devonport 7310 Melaleuca Home for the Aged

15461

15469

15482

15491

KENTISH Council Sheffield 7306 Tandara Lodge Community Care

KING ISLAND Council Currie 7256 King Island Multi Purpose Centre

LATROBE Council Latrobe 7307 Uniting AgeWell Latrobe Community, Strathdevon

Port Sorell 7307 OneCare's Rubicon Grove

WARATAH-WYNYARD Council

T F b g H ATSI

12-13 15485 24, 47 18729

Somerset 7322 Southern Cross Care Yaraandoo

Wynyard 7325 Wynyard Care Centre

WEST COAST Council

F C

g H CALD

20, 43, 61 15436

18084

15497

Queenstown 7467 West Coast District Hospital Lyell House 60-64 Orr St

Live well with choice and peace of mind Home Care I Residential Care I Independent Living 1300 783 435 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

unitingagewell.org LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning

NESB Non English Speaking Background

SL Supported Living

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide P

Northern Aged Care Homes listed by Councils (LGAs) and then Suburbs BREAK O'DAY to WEST TAMAR

TASMANIA 2022/23

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

Notes

1st time user? See page 79

DPS Advertisement Web Page Reference ID

BREAK O'DAY Council St Helens 7216 17 Circassian St

6376 1355

55 47

15453

19 Cameron St

6352 9600

61 61

15495

4 James St

6359 0200

15488

196-244 Low Head Rd

6382 1477

68 68

2 Guy St

6345 2100

98 98

sWC

6341 1400

96 96

9 Amy Rd

6345 7100

Masonic Care Tasmania Peace Haven

185 Penquite Rd

6345 7200

Regis Norwood

8 Blenheim St

1300 998 100

25 Waveney St

6344 5566

12-22 Hobart Rd

6341 1400

67 32

38 Station Rd

6339 1205

74 74

390 Hobart Rd

6343 6777

88 88

D TF

Grenoch Home

7 East Barrack St

6362 8300

Kanangra Hostel

10 Kanangra Dr

6362 8300

47 47 48 48

s s

C D TF C F

15490

320 Westbury Rd

6343 2757

75 75

D TF

5 15437

70 High St

6774 8000

20 20

10 Archer St

6391 1202

56 56

13 Bolton St

6702 6060

22 8

Medea Park Residential Care

DORSET Council Scottsdale 7260 May Shaw, Scottsdale - Aminya

FLINDERS Council Whitemark 7255 Flinders Island Multi Purpose Centre

GEORGE TOWN Council Low Head 7253 Southern Cross Care Ainslie Low Head

LAUNCESTON Council

g H CALD

20, 43, 61 15432

Kings Meadows 7249 OneCare's The Manor

24, 47 15454

C D TF

12-13 15441

102 102 s

15514

114 114 s 95 81

D TF D TF b

15464

Newnham 7248 Uniting AgeWell Newnham Community, 3 Tallentire Rd Aldersgate Village

Newstead 7250 Masonic Care Tasmania Fred French

Norwood 7250

South Launceston 7249 Calvary Sandhill Uniting AgeWell Kings Meadows Community, Aldersgate

St Leonards 7250 Southern Cross Care Mount Esk

Youngtown 7249 Southern Cross Care Glenara Lakes

MEANDER VALLEY Council

IFC 15492 15481

F TF

12-13 15515

H CALD

20, 43, 61 15503

g H CALD

20, 43, 61 15446

Deloraine 7304

Prospect Vale 7250 Tyler Village

NORTHERN MIDLANDS Council

15504

Campbell Town 7210 Campbell Town Health & Com'ty Serv

Longford 7301 Toosey Aged Care

WEST TAMAR Council

18096

19517

Beaconsfield 7270 Beaconsfield District Health Service

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning

15450

F NESB Non English Speaking Background

SL Supported Living

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

TASMANIA 2022/23

WEST TAMAR continued

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

Northern Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

1st time user? See page 79

DPS Advertisement Web Page Reference ID

WEST TAMAR Council continued Legana 7277 Regis Tasmania - Legana

1-9 Freshwater Point Rd

1300 998 100

106 106 33 13 88 88

Riverside 7250 Cadorna House

91A Cormiston Rd

6327 1631

Calvary Riverside Views

58A Cormiston Rd

6327 5500

PHONE (03)

IFC 15467 15476

TF T

21097

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura Bed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

BRIGHTON to GLENORCHY

s P

Southern Aged Care Homes listed by Councils (LGAs) and then Suburbs

Dementia specific care

D TF

Notes

1st time user? See page 79

DPS Advertisement Web Page Reference ID

BRIGHTON Council Old Beach 7017 24 Stanfield Dr

6262 6000

18 Wentworth St

9376 1122

40 40

Masonic Care Tasmania Freemasons Home 7 Ballawinnie Rd

6282 5200

Queen Victoria Home Residential Care

13 Milford St

6243 3100

Southern Cross Care Fairway Rise

2 Toogood Dr

6246 7200

171 171 s 136 136 s 91 91 s

D TF TF D TF

281 Cambridge Rd

6282 1111

87 37

D TF

1300 998 100

85 85

C D TF

6261 2744

93 90

C D TF

37 Wellington St

6257 9100

50 50

2B Chardonnay Dr

6249 8766

45 45

C D TF

2-4 Mitcham Rd

1300 096 971

Wellington Views

5 15430

C D TF

CLARENCE Council Bellerive 7018 Wintringham Southern Tasmania

22322

Lindisfarne 7015

Mornington 7018 Uniting AgeWell Mornington Community, Lillian Martin

Warrane 7018 Regis Tasmania - Eastern Shore

1 Acorn Dr

DERWENT VALLEY Council

H g H ATSI, CALD, LGBTIQ H

15520 49 15507 20, 43, 61 21173 12-13 15478

IFC 15486

New Norfolk 7140 Corumbene Residence

13-21 Lower Rd

GLAMORGAN-SPRING BAY Council

15438

Swansea 7190 May Shaw, Swansea

GLENORCHY Council

15463

Berriedale 7011 Uniting AgeWell Rosetta Community, Strathglen

Claremont 7011 Menarock LIFE Claremont

Menarock

LIFE

AGED CARE

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

12-13 15484

83 15513

TF b

Live LIFE the way you like

CLAREMONT LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning

2-4 Mitcham Road Claremont TAS 7011

p 1300 096 97 e enquiries@menarock.com.au menarocklife.com.au NESB Non English Speaking Background

SL Supported Living

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide P

Southern Aged Care Homes listed by Councils (LGAs) and then Suburbs GLENORCHY continued to TASMAN

TASMANIA 2022/23

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

Notes

1st time user? See page 79

DPS Advertisement Web Page Reference ID

GLENORCHY Council continued Derwent Park 7009 264A Main Rd

6145 6600

96 84

Glenview Community Services

2-10 Windsor St

6277 8800

OneCare's Barossa Park Lodge

17A Clydesdale Ave

6208 0800

97 97 136 128 s

T F b g H CALD, LGBTIQ C D TF

9 Strathaven Dr

6208 3208

87 87

142 Davey St

6216 2289

111 111 s

Barrington Lodge Aged Care Centre

120 Swanston St

6228 2164

Mary Ogilvy House

51 Pirie St

6279 4200

Southern Cross Care Rosary Gardens

85 Creek Rd

6144 5200

77 77 80 72 94 94

Korongee Aged Care Facility

Glenorchy 7010

Rosetta 7010 Uniting AgeWell Rosetta Community, Strathaven

HOBART Council

21432

D TF

15512 24, 47 20971

12-13 15462

D TF

5 15460

Hobart 7000 St Ann's

New Town 7008

Sandy Bay 7005

TF TF TF b

s s

Southern Cross Care Guilford Young Grove 13 St Canice Ave

6225 1025

Southern Cross Care Sandown Apts Uniting AgeWell Queenborough Rise Community

Southerwood Dr

6216 7100

43 43 69 69

3 Peel St

6283 4000

60 60

14 Gore St

6221 2200

119 119 s

South Hobart 7004 Southern Cross Care Rivulet

HUON VALLEY Council

53 15426 15466

20, 43, 61 15456

g H CALD g H CALD H

20, 43, 61 15511

g H CALD

20, 43, 61 15465

TF b

Note 1

15494

D TF b

Note 1

15509

s F s C TF sW D TF

20, 43, 61 15477 12-13 17818

Dover 7117 Huon Regional Care Dover

15 Chapman Ave

1800 235 689

16 11

3278 Huon Hwy

1800 235 689

93 81

6229 1397

52 52

C D TF

15510

6283 1100

95 95

D TF

24, 47 15444

6267 9966

62 62

C D TF

15442

6269 1000

72 72

12-13 15458

13 Church St

6135 0540

18 10

1614 Nubeena Rd

6250 9000

24 24

TF b

Franklin 7113 Huon Regional Care Franklin

KINGBOROUGH Council Blackmans Bay 7052 Christian Homes Tasmania Hawthorn Vig 23A Wells Pde

Kingston 7050 OneCare's Bishop Davies Court

27 Redwood Rd

Snug 7054 Christian Homes Tasmania Snug Village 10A Torpy Ave

SORELL Council Sorell 7172 Uniting AgeWell Sorell Community, Ningana 1 The Circle

SOUTHERN MIDLANDS Council Oatlands 7120 Midlands Multi Purpose Health Centre

TASMAN Council

15493

Nubeena 7184 Huon Regional Care Tasman

Note: 1. Includes beds for rural health clients ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning

Note 1

NESB Non English Speaking Background

15479 SL Supported Living

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

TASMANIA 2022/23

Type

VILLAGE

Franklin Gardens

AREA PHONE (03) Westbury 6362 8300

99 Kanangra Gardens Deloraine 6362 8300 99 Moriarty Gardens Deloraine 6362 8300 99 St Mark's Court Deloraine 6362 8300 99 Aveo Derwent Waters Claremont 1800 316 924 9 9 Mowbray Links Mowbray 1800 316 924 9 Baldwin Living Vaucluse Gardens South Hobart 1800 911 989 9 9 Baptcare Karingal Community Retirement Living Devonport 13 22 78 99 Calvary Cosgrove Cottages South Launceston 6344 5566 9 Christian Homes Tasmania Denison Court Kingston 6239 3516 99 Freeman Court Kingston 6239 3516 9 Freeman Village Kingston 6239 3516 9 Roches Beach Living Lauderdale 6239 3516 9 Snug Independent Living Units Snug 6239 3516 9 Wellington Vista Retirement Village Kingston 6239 3516 99 Wells Court Blackmans Bay 6239 3516 99 Corumbene Care The Village at Corumbene New Norfolk 6261 2744 9 Emmerton Park Aged Care Facility Smithton 6452 9400 9 Eureka Villages Claremont Gardens Claremont 1800 356 818 99 Devonport Gardens Devonport 1800 356 818 99 Elphinwood Gardens Launceston 1800 356 818 99 Glenorchy Gardens Glenorchy 1800 356 818 99 Launceston Gardens Launceston 1800 356 818 99 Glenview Community Services Glenview Close Glenorchy 6277 8800 9 Mary Ogilvy House Retirement Village New Town 6279 4200 9 Masonic Care Tasmania Garden Village Norwood 6345 7131 9 Lindisfarne Lindisfarne 6282 5200 999 Newstead Courts Newstead 6345 7131 9 Tamar Valley Court Exeter 6345 7131 9 May Shaw Swansea Living Swansea 6257 9100 99 Meercroft Care Meercroft Care Devonport 6421 0111 9 OneCare The Manor Gardens Independent Living Units Kings Meadows 6345 2101 9 ParaQuad Association of Tasmania Glenn Moore Accessible Accommodation Glenorchy 6272 8816 9 Queen Victoria Care Village Lindisfarne 6243 3100 9 Regis Aged Care Norwood Retirement Living Norwood 1300 998 100 99 Respect Aged Care Tyler Village Prospect Vale 6343 2757 9

Note: 1. Joint venture with National Rental Affordability Scheme

Definitions see page 76

Fees/Costs

DPS Web Notes Advert Page ID

AGED CARE DELORAINE to RESPECT AGED CARE ORGANISATION Aged Care Deloraine

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation

99 9 99 99 99 999 999 9 9 99 99 999 99 9 999 99 99 99 99 99 99 9 9 999 999 999 999 99 9 9 9 9 999 999 9 9 9

99 Note 1 99 Note 1 999 Note 1 9 9 99 99 9 9 9 99 9 9 999 99 999 999 99 99 999 999 9 9 9 9 9 9 9 999 99 99 99 Note 2 99 99 999 99

20654 21232 38850 15500 19026 21177 15440 44 20663 19498 19489 19490 38672 20369 19487 19491 19488 21171 15508 38866 38865 38864 38863 38862 19561 19554 18086 19538 18087 18090 21427 15461 24, 47 15498

Supported Living 37758

9 9

99 9

49 21841 IFC 21425 5 15437

2. Units located across three sites

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

TASMANIA 2022/23

Type

St Ann's Living Toosey Aged & Community Care Uniting AgeWell

VILLAGE

AA Lord Retirement Village

Fees/Costs

DPS Web Notes Advert Page ID

SOUTHERN CROSS CARE to UNITING AGEWELL ORGANISATION Southern Cross Care (TAS)

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i te mu Sma nal Fac ilit ll Pe Don ts We ies lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation

AREA PHONE (03) West Hobart 6282 5400

99 Ainslie Units Westbury Westbury 6344 7911 99 Ainslie Village/Chalet Launceston South Launceston 6344 7911 99 Ainslie Village Low Head Low Head 6344 7911 99 Fairway Rise Lifestyle Village Lindisfarne 6282 5400 9 Glenara Lakes Lifestyle Village Youngtown 6344 7911 9 Grange Villas Taroona 6225 0216 9 Guilford Young Grove Lifestyle Village Sandy Bay 6225 0216 99 Saint Canice Lifestyle Village Sandy Bay 6225 0216 9 Sandown Lifestyle Village Sandy Bay 6225 0216 9 Taroona Villas Taroona 6225 0216 99 Yaraandoo Village Somerset 6344 7911 9 St Ann's Living Old Beach 1800 242 460 9 Independent Living Units Longford 6391 1202 99 Aldersgate Village Independent Living Units Newnham 6341 1400 99 Cottage Gardens Independent Living Units Mornington 6208 3208 99 Denison Court Independent Living Units George Town 6341 1400 99 Glenrowan Village Independent Living Units Perth 6341 1400 99 Kingston Independent Living Units Kingston 6208 3208 99 Montrose Independent Living Units Montrose 6208 3208 99 New Town Independent Living Units New Town 6208 3208 99 Ningana Independent Living Units Sorell 6208 3208 99 Queenborough Rise Independent Living Units Sandy Bay 6208 3208 9 Strathdevon Units Latrobe 6341 1400 99 Strathglen Mews Independent Living Units Berriedale 6208 3208 99 Wesley Court Independent Living Units South Launceston 6341 1400 99

20, 43, 61 15445 999 20, 43, 61 19154 999 9 999 Note 1 20, 43, 61 18073 20, 43, 61 19541 9 999 20, 43, 61 20381 99 999 20, 43, 61 19543 99 999 20, 43, 61 15449 9 9 9 20, 43, 61 19545 99 999 20, 43, 61 18778 99 999 20, 43, 61 19544 99 999 20, 43, 61 15433 999 20, 43, 61 19542 9 999 20326 999 999 19499 9 9 99 12-13 18091 99 9999 12-13 15425 99 9 9 12-13 18092 9999 12-13 15447 9 9999 12-13 15505 9 9 12-13 15431 9 9 9 12-13 15428 9 9 12-13 15427 99 9 9 12-13 19500 99 99 12-13 15485 9 9 9 12-13 18093 99 9 99 12-13 15443 99 9999

Note: 1. Supported Living also on site

Australia’s Favourite Retirement Guide

Definitions see page 76

www.yourretirementliving.com.au

ALITY PSEst.QU1999

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

Home Care Packages directory – Approved Providers Approved Home Care Package providers deliver home care and support services to members of the community who live at home. If you’ve been approved for a Government funded Home Care Package of any type you may approach any approved Home Care Package provider to provide the services you need. Some providers may only provide services in one region while others can service multiple areas. To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages. The reference tables are organised in three regions: North Western, Northern and Southern. The list below is a quick reference guide to help you find in which group council districts are listed. For example Launceston LGA is grouped under Northern. Page 80 is a colour coded map of Tasmania to show you which council districts are grouped together.

Council District

Region

Council District

Region

Break O'Day

Northern

Huon Valley

Brighton

Southern

Kentish

North West North West

Burnie

North West

King Island

Central Coast

North West

Kingborough

Central Highlands Circular Head

Southern North West

Latrobe

Southern

Southern North West

Launceston

Northern

Clarence

Southern

Meander Valley

Northern

Derwent Valley

Southern

Northern Midlands

Northern

Sorell

Southern

Devonport

North West

Dorset

Northern

Southern Midlands

Southern

Flinders

Northern

Tasman

Southern

George Town

Northern

Waratah-Wynyard

North West

Glamorgan-Spring Bay

Southern

West Coast

North West

Glenorchy

Southern

West Tamar

Northern

Hobart

Southern

North Western Northern Southern

On the following pages you’ll find alphabetical lists of approved providers in Tasmania.

H O M E C A R E

HCPs Tasmania

TASMANIA 2022/23

P A C K A G E S

Aged Care Guide

TASMANIA 2022/23

How to read the HCP table The table on the next few pages lists approved Home Care Package providers in alphabetical order, detailing the Home Care Packages level they offer and if they offer any package supplements.

The hours of care are increased at each level of care i.e. more hours of care and services are provided under Home Care Package Level 4 and the least under Home Care Package Level 1.

Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au .

Package supplements, like the Dementia Supplement Z and the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y, or for people who live in rural, remote or isolated areas t. The Cultural Environment g indicates providers offering services for people from culturally diverse backgrounds.

The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services, and medication assistance.

Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

These icons help you find the packages that are most suitable for you.

North Western Northern Southern

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Tasmania SERVICE PROVIDER

1800 466 300

Anglicare TAS Home Care Packages North West

1800 466 300

n Anglicare TAS Home Care Packages South n At Home Services Feros Care Northern Tasmania n At Home Services Feros Care Southern Tasmania nn AusCare Home & Community Care n Baldwin Living HomeServe Tasmania n Baptcare Home Help Orana nnnn Better Living Home Care Packages nnnn Calvary Community Care Tasmania Home Care Packages n Care Forward Home Care Packages North n Care Forward Home Care Packages North West n Care Forward Home Care Packages South n Christian Homes Tasmania Home Care Services nnnn Community Based Support Home Care Packages nnnn Community Care TASMANIA n Community Services by Corumbene nnnn Family Based Care Tasmania nnn Freedom Home Care (TAS)

1800 466 300 1300 090 256 1300 090 256 1300 455 322 1800 911 989 13 22 78 1300 307 344 1300 660 022 1300 364 876 1300 364 876 1300 364 876 6239 3516 1300 227 827 1300 722 400 6261 7330 1800 684 098 1300 480 771

Packages for Veterans

Home Care Packages Supplement

Notes

PHONE (03)

Anglicare TAS Home Care Packages North

Note: 1. Bhutanese, CALD, LGBTIQ, NESB, Nepalese

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

8Zet 8Zet 8Zet 8e 8e 8Z 8ZR 8Zet 8ZetR 8ZeR 8ZetR 8ZetRg 8ZetR 8ZR 8ZetR 8ZetRg 8et 8tg 8ZtR

Cultural Environment

DPS Web Advert Page ID 16 19157 16 19156 16 21856 20732 20733 38987 22075 44 17562 22200 63 14693 20954

LGBTIQ

20955 20956 17534 23 21845

Note 1

17525 17527

Note 2

91, OBC 19162 18772

2. ATSI, CALD, Chinese, Filipino, Indonesian, Irish, LGBTIQ, Malaysian, Singaporean; Can provide mental health service

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

North Western Northern Southern

TASMANIA 2022/23

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Tasmania SERVICE PROVIDER

n Glenview Home Care n Happy Living Home Care Packages n HealthWest Community Services nnnn Home Caring n Huon Regional Care Home Care n Independent Health Care Service Hobart n Independent Health Care Service Launceston n Independent Health Care Service Southern Tasmania nnnn integratedliving Australia Tasmania n Just Better Care Tasmania n Karadi Aboriginal Corporation Aged Care nnnn KinCare n KNC Home Care Packages nnnn Let's Get Care nnnn Lite n' Easy nnnn Masonic Care Tasmania Community Support Services nn May Shaw Home Care n Medea Park Residential Care n Migrant Resource Centre Home Care nnnn OneCare Home Care Services Tasmania nnnn Prompt Care TAS n Queen Victoria Home Community Care n QVCare Home Care Package n Regis Home Care Tasmania - North n Regis Home Care Tasmania - South nnnn Right at Home RightCare n n Salvos Home Care n SETAC Community Care n South Eastern Community Care - Home Care Packages nnnn Southern Cross Care Home & Community Services nnnn The CareSide nnnn The District Nurses Home Care Packages n The Parkside Foundation Home Care Packages n Toosey Community Care n Uniting AgeWell Tasmania North Home Care nnn Uniting AgeWell Tasmania North West Home Care n Uniting AgeWell Tasmania South Home Care n Wynyard Care Centre

Note: 1. Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese 2. Veterans Home Care funding for nursing services only A LEADING SERVICE PROVIDER

Home Care Packages Levels

Home Care Packages Supplement

Notes

PHONE (03)

6277 8800 1300 911 728 6495 1570 1300 875 377 6264 7108 6228 3899 6228 3899 6228 3899 1300 782 896 1300 930 239 6272 3511 1300 110 254 02 9988 4966 1300 497 442 13 15 12 1300 988 160 6257 9100 6376 1355 6221 0999 1300 555 409 1800 472 273 6243 3100 6243 3100 1300 188 740 1300 998 100 07 3054 1360 6278 3256 6295 1125 6269 1200 1300 389 574 1300 854 080 6208 0500 6243 6044 6391 1202 6715 7000 6715 7000 6289 8800 6442 1760

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 12

8ZeYtg 8ZetR 8ZtR 8Zeg 8ZetR 8ZeYtR 8ZeYtR 8ZeYtR 8ZetR 8Z 8tRg 8ZetR 8Z 8ZeYtR 8 8ZtR 8ZetR 8ZetR 8Zg 8ZetR 8ZetR 8Ze 8Zeg 8Ze 8Ze 8ZR 8ZeR 8ZetRg 8ZetRg 8ZeYtR 8ZetR 8ZeYtR 8ZeRg 8Zt 8Zet 8Zetg 8ZeYtg 8Z

3. Includes packages for clients with challenging behaviours 4. 24-hour telephone support; DVA Nursing; Fee for service available

Helping our communities enjoy the life they want to live

DPS Web Advert Page ID

CALD, Filipino, LGBTIQ, Polish

17533 62822 17557 39049

Note 1

17540 21 22382 21 22383 21 17535 17529

Note 2

25 62081 ATSI

17559

Note 3

18094 22191 38288

Fee for service available

39 49557 17541

Note 4

17542 15453 CALD

17545 24, 47 17523 21889

ATSI, CALD, LGBTIQ

49 21842 49 15507

Note 5

IFC 19153

IFC 17536 22069 Fee for service available ATSI CALD, Polish

53 17537

17550 89 17551 20, 43, 61 17521 38183 18 21433

CALD

17547

DVA Community Nursing

17561

ATSI

12-13 17522 12-13 17554

CALD

12-13 17528 18084

5. Priority for clients with short term memory loss

Ph (03) 6269 1200

12 Somerville St, Sorell TAS 7172 www.secommunitycare.com.au

Aged Care Guide

TASMANIA 2022/23

Culturally Appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services

Cultural Group ATSI

Aged Care Home Name Queen Victoria Home Residential Care

ATSI

Uniting AgeWell Latrobe Com'ty, Strathdevon

CALD

Glenview Community Services

CALD

DPS Web ID Lindisfarne 6243 3100 15507 PHONE (03)

Cultural Group CALD

Aged Care Home Name Southern Cross Care Mount Esk

DPS Web ID St Leonards 6339 1205 15503 PHONE (03)

Latrobe 6426 2844 15485

CALD

Southern Cross Care Rivulet

Glenorchy 6277 8800 15512

CALD

Southern Cross Care Sandown Apartments

Sandy Bay 6216 7100 15477

Queen Victoria Home Residential Care

Lindisfarne 6243 3100 15507

CALD

Southern Cross Care Yaraandoo

Somerset 6435 1010 15436

CALD

Southern Cross Care Ainslie Low Head

Low Head 6382 1477 15432

LGBTIQ

Glenview Community Services

Glenorchy 6277 8800 15512

CALD

Southern Cross Care Glenara Lakes

Youngtown 6343 6777 15446

LGBTIQ

Queen Victoria Home Residential Care

CALD

Southern Cross Care Guilford Young Grove

South Hobart 6221 2200 15465

Lindisfarne 6243 3100 15507

Sandy Bay 6225 1025 15511

Aged Care Guide

TASMANIA 2022/23

Culturally Appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted

cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all

people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group Arabic

Service Provider Home Caring

DPS Web ID 1300 875 377 39049

Cultural Group Filipino

Service Provider Glenview Home Care

Asian

Home Caring

1300 875 377 39049

Greek

Home Caring

1300 875 377 39049

ATSI

Family Based Care Tasmania

1800 684 098 19162

Hindi

Home Caring

1300 875 377 39049

ATSI

Karadi Aboriginal Corporation Aged Care

17559

Indian

Home Caring

1300 875 377 39049

PHONE (03)

6272 3511

PHONE (03)

6277 8800

DPS Web ID 17533

ATSI

QVCare Home Care Package

6243 3100

15507

Indonesian Family Based Care Tasmania

1800 684 098 19162

ATSI

SETAC Community Care

6295 1125

17550

Irish

Family Based Care Tasmania

1800 684 098 19162

ATSI

Uniting AgeWell Tasmania North West Home Care

6715 7000

17554

Italian

Home Caring

1300 875 377 39049

Bhutanese

Community Care TASMANIA

1300 722 400 17525

LGBTIQ

Care Forward Home Care Packages North West

1300 364 876 20955

CALD

Community Care TASMANIA

1300 722 400 17525

LGBTIQ

Community Care TASMANIA

1300 722 400 17525

CALD

Family Based Care Tasmania

1800 684 098 19162

LGBTIQ

Family Based Care Tasmania

1800 684 098 19162

CALD

Glenview Home Care

6277 8800

17533

LGBTIQ

Glenview Home Care

6277 8800

17533

CALD

Migrant Resource Centre Home Care

6221 0999

17545

LGBTIQ

QVCare Home Care Package

6243 3100

15507

CALD

QVCare Home Care Package

6243 3100

15507

Malaysian

Family Based Care Tasmania

1800 684 098 19162

CALD

South Eastern Community Care - Home Care Packages

6269 1200

17551

Nepalese

Community Care TASMANIA

1300 722 400 17525

CALD

The Parkside Foundation Home Care Packages

6243 6044

17547

NESB

Community Care TASMANIA

1300 722 400 17525

CALD

Uniting AgeWell Tasmania South Home Care

6289 8800

17528

Polish

Glenview Home Care

6277 8800

17533

Chinese

Family Based Care Tasmania

1800 684 098 19162

Polish

South Eastern Community Care - Home Care Packages

6269 1200

17551

Chinese

Home Caring

1300 875 377 39049

Singaporean Family Based Care Tasmania

1800 684 098 19162

Filipino

Family Based Care Tasmania

1800 684 098 19162

Vietnamese Home Caring

1300 875 377 39049

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

AgedCareGuide.com.au

See Definition of Terms page 76

PHONE (03)

AHP Disability Services

1800 247 342

Alternative Answers

0414 608 341

Angels Care Australia

1800 264 357

Anglicare TAS Home Care Services

1800 466 300

AusCare Home & Community Care

1300 455 322

Australian Red Cross Aged Care Services TAS

6235 6077

Better Living Home Care Packages

1300 307 344

Calvary Community Care Tasmania In Home Care 1300 660 022 Calvary Home Maintenance & Modifications

1300 660 022

Campbell Town Health & Community Services

6774 8000

Care Forward Allied Health Services

1300 364 876

Care Forward Home Support Services

1300 364 876

Careseekers

1300 765 465

Claro Aged Care & Disability Services (VIC)

1300 303 770

Community Based Support Home Maintenance

1300 227 827

Community Based Support In-Home Care Serv

1300 227 827

Community Care TASMANIA

1300 722 400

Notes

CHS

In Home Care Services

PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

TASMANIA 2022/23

9 9 9 999999999999999 99 999999999999 Note 1 9 99 999999999 99 9 9 99 Note 2 9 999999999999 9 99999 999999999 9 9 99 9 99 9 999 Gardening excluded 9 99 99999 9 99 9 99 99 99999 9 9 999 9 999 24 hour care also available 99 9 99 99 99999 999 99 99 99 999999

Note: 1. Includes access to assistive technology & mobility equipment

DPS Web Advert Page ID 61648 40950 55116 16 20953 38987 38811 22200 63 14129 63 37128 18096 38066 21403 21553 22122 23 21844 23 17524 17525

2. Services provided as daily telephone support through Telecross

Family Based Care is a community based not for profit organisation that provides In Home and Community Support to the aged, to people with a disability, respite support to their carers, and rehabilitation re-ablement and wellness services. At Family Based Care our Coordination team will work with you to develop a care plan that best suits your individual support needs. Our flexible approach to support will provide peace of mind to you and your loved ones that your support needs will be taken care of. We can help you to navigate the My Aged Care System and the NDIS to ensure you get the best value with the minimum of stress.

The In Home Care services we provide include domestic assistance, personal care, meal preparation, assistance with shopping (online & in person), home maintenance, spring cleaning, gardening, assistance during recuperation, allied health services including, psychology, speech pathology, exercise physiology. We guarantee a high level of service through our reliable, trusted, and well trained employees.

Contact Family Based Care on

(03) 6431 8411 or free call 1800 684 098 for further information about how we can support you. admin@familybasedcare.org.au ● www.familybasedcare.org.au All employees have a current National Police Check and Working with Vulnerable People certification. Family Based Care is a trusted, local, non-faith based provider of home and community support services with offices in Burnie, Launceston and Hobart. ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

In Home Care Services

Community Services by Corumbene COTA Home Maintenance Service Dixons Pharmacy

PHONE (03)

CHS

See Definition of Terms page 76

6261 7330

9 99999 9

1300 658 842 6442 2132

Emma Day

0488 903 659

Empower Healthcare

1300 043 578

Encara

1300 761 965

Family Based Care Tasmania

1800 684 098

Glenview Home Care

6277 8800

Happy Living Home Care Packages

1300 911 728

Home Caring

1300 875 377

Home Instead Hobart

6240 3323

Home Modifications Australia (MOD.A)

0412 921 221

I Hate Cooking - In Home Cooking Support

0410 526 477

integratedliving Australia Tasmania

1300 782 896

Just Better Care Tasmania

1300 930 239

KinCare

1300 110 254

KNC Home Care Packages

02 9988 4966

Lite n' Easy Mable

13 15 12 1300 736 573

May Shaw Home Care

6257 9100

Mersey Community Care Association

6424 8883

Migrant Resource Centre Home Care

6221 0999

National 360 Tasmania

7019 9306

Nourish'd Meals

07 3132 3957

OneCare Home Care Services Tasmania

1300 555 409

Pinky Community Support

0439 189 886

Plena Healthcare

13 60 33

Prompt Care TAS

1800 472 273

Quantum Reading Learning Vision

1300 883 853

Right at Home RightCare

07 3054 1360

Safety and Mobility

02 9983 9520

Salvos Home Care

6278 3256

South Eastern Com'ty Care - Home and Com'ty Care 6269 1200 Suzanne Vandeleur Speech Pathologist

0457 334 987

TabTimer - helping to keep people on time

1300 822 846

The CareSide

1300 854 080

The District Nurses Home Care Services

6208 0500

The District Nurses Private Services

6208 0500

The INS Group

02 4254 6226

The Parkside Foundation Respite Options

6243 6044

Toosey Community Home Support Program

6391 1202

TASMANIA 2022/23

9 99 99

Notes

9 9 9 9

999999999 9

DPS Web Advert Page ID 17527

99 999999999 99999999 999 999999 99 99 9 99 9999 999 9 99 9999 9 Includes home modifications 9 9 9 9 99 99 99999 99 9 99 99999 999 99 99999999 999 99 99 99999 999 Shopping excluded 9 9 9 999999999999 9 99 99 99 9 999 9 99 9 99 999 9 9 9 Shopping excluded 99 9 9 9 99999 999999999 99 99 9 99 9 99 999999999999 9 99 9 9 99 99 999999999 99 99999999 999 9 99 9 9 9 99 99 999999999 9 99999999 999 9 999999999999 9 99 9 9 999 Note 1 99 9 9 9 9 Flexible respite available

70 37738 55385 63124 55321 49136 91, OBC 19162 17533 62822 39049 62079 19818 53390 17529 25 62083 18094 22191 39 49557 22109 17542 45741 17545 63109 53721 24, 47 17523 55466 37938 21889 40584 22069 43412 53 17537 89 19532 54699 19268 38183 18 19502 18 19510 40696 19520 17561

Note: 1. Includes services for clients with dementia and/or challenging behaviours ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

TASMANIA 2022/23

In Home Care Services See Definition of Terms page 76

0481 054 899 6232 1222

Wyndarra Centre In Home Care

6452 2722

9 99999

Centre Based Care (CBC) See Definition of Terms page 76

SUBURB

Bisdee Community Centre Campbell Town Health & Community Services Community Based Support Social Hubs Deloraine Day Centre Emmerton Park Aged Care Facility Manor Gardens Day Centre May Shaw Social Support Groups Meercroft Care Migrant Resource Centre Home Care Regis Day Respite Tasmania - North Regis Day Respite Tasmania - South South Eastern Community Care - Day Respite Centres The Parkside Foundation Social Support Groups Uniting AgeWell Hobart AgeWell Centre Uniting AgeWell Latrobe AgeWell Centre Uniting AgeWell Launceston AgeWell Centre Uniting AgeWell Respite & Carer Support Tasmania Westbury Community Health Centre & Day Centre Wyndarra Community & Resource Centre

PHONE (03)

999

Notes

13 22 78

PHONE (03)

Deloraine Day Centre

Deloraine 6701 2126

integratedliving Australia Wellness Centre Launceston

Mowbray 1300 782 896

Includes overnight cottage respite

Masonic Care Tasmania Day Therapy Centre

Norwood 6345 7200 West Ulverstone 6425 6668 Hobart 6232 1222

Westbury Community Health Centre & Day Centre

Westbury 6701 2150

Wyndarra Community & Resource Centre

Smithton 6452 2722

Notes

9 9 9 999 9 999 999 99 9 9 9 99 9

38326 33 17565

DPS Web Advert Page ID 44 20655 19560

Glenorchy 6277 8820

SUBURB

VisAbility Tasmania

Orientation & mobility training

9 99 9999 9 999 9999 Campbell Town 6774 8000 9 9 999 Moonah 1300 227 827 9 999 9999 Deloraine 6701 2126 9 99 99 Smithton 6452 9400 9 9 9999 Kingston 6169 9490 9 99 999 Swansea 6257 9100 9 9 99 Devonport 6421 0111 9 999 9999 Glenorchy 6221 0999 9 9 9 99 Legana 1300 188 740 9 999999 Includes In home respite service Warrane 1300 188 740 9 999999 Includes In home respite service Sorell 6269 1200 9 9 9999 CALD Mornington 6243 6044 9 9 999 Mornington 6289 8850 9 9 999 Latrobe 6289 8850 9 9 999 Newnham 6289 8850 9 9 99 Hobart 1300 783 435 9 9 Westbury 6701 2150 9 99 999 Smithton 6452 2722 9 99999

East Devonport

Day Therapy Centres

Mt St Vincent

12-13 61763

Com pl Die ement titia ary Div n & Nu Thera ersi pis trit Exe onal T ionist t her rcis Hyd e Ther apist api rot Occ herap st upa y Se Phy tiona rvices l Th sio Pod therap erapis t iatr ist Psy ist cho Reg logy/C iste ou Soc red Nu nsellin ial W rse g Spe orker ech The rap ist

Baptcare Orana Respite & Social Centre

99999 9

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

VisAbility Tasmania

999

CHS

Uniting AgeWell Respite & Carer Support Tasmania 1300 783 435

DPS Web Advert Page ID 40726

Notes

CHS

PHONE (03)

Unique Care and Accommodation

18096 23 21426 22086 15508 18685 17542 15461 17545 IFC 20052 IFC 19519 89 19155 20975 12-13 19501 12-13 20973 12-13 20972 12-13 61763 19460 33 20360

DPS Web Advert Page ID 22086 38351

19534 Includes transport services

5 15459 38326

99 9

Note 1

19460 33 20360

Note: 1. Includes Community Nursing services ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

Products & Services

PHONE (03)

TASMANIA 2022/23

Advert Page

DPS Web ID

ADVOCACY AND INFORMATION

Products & Services

DPS Web ID

FINANCIAL SERVICES continued

Balance Retirement & Aged Care Specialists

1300 556 287

Care Finder Solutions - Advocacy

1300 955 911

COTA Membership

1300 140 050

Family Based Care Tasmania

1800 684 098

91, OBC

19162

HEALTHCARE EQUIPMENT

Real Estate Care Service

1300 759 709

37050

Stress Less Aged Care Consultancy

0438 698 888

VitalCALL

1300 360 808

Wyndarra Centre

PHONE (03)

Advert Page

6452 2722

37111

Muirfield Financial Services

5224 2700

37844

62102 37463

Real Estate Care Service

1300 759 709

37050

Ruby Accountant

0435 025 296

63040

24/7 Personal Alarm Service - MePACS (VIC/TAS)

1800 685 329

37143

38884

AbbiCare National Mobility Supplier

1300 884 975

62231

63095

Independence Australia

1300 788 855

37390

Novis Healthcare

1300 738 885

ASSESSMENTS

The District Nurses Short Term Restorative Care (STRC)

62148 49762

6208 0500

37387

1800 684 098

91, OBC

19162

1300 660 022

19526

Calvary Community Care Tasmania

1300 660 022

19526

LEGAL AND MEDIATION

Dementia Support Australia TAS

1800 699 799

73, IBC

38115

Family Based Care Tasmania

1800 684 098

91, OBC

19162

MEDICATION MANAGEMENT

Just Better Care Tasmania

1300 930 239

62083

Calvary Community Care Tasmania

OneCare DVA Nursing Services

6345 2124

24, 47

37383

The District Nurses Short Term Restorative Care (STRC)

6208 0500

37387

The District Nurses Short Term Restorative Care (STRC)

6208 0500

37387

Wyndarra Centre

6452 2722

37390

ASSISTIVE TECHNOLOGY

MOBILITY AND EQUIPMENT

24/7 Personal Alarm Service - MePACS (VIC/TAS)

1800 685 329

37143

AbbiCare National Mobility Supplier

1300 884 975

AbbiCare National Mobility Supplier

1300 884 975

62231

Calvary Home Maintenance & Modifications

1300 660 022

Calvary Home Maintenance & Modifications

1300 660 022

37128

FurTastic Friends by Bocchetta Plush Toys

07 5568 0641

Intelicare

1300 001 145

62264

Independence Australia

1300 788 855

My Flex Care Assisted Travel

08 9427 7500

Novis Healthcare

1300 738 885

The District Nurses Short Term Restorative Care (STRC)

6208 0500

37387

Calvary Community Care Tasmania

1300 660 022

19526

Dementia Support Australia TAS

1800 699 799

73, IBC

38115

PATIENT CARE EQUIPMENT

Family Based Care Tasmania

1800 684 098

91, OBC

19162

FurTastic Friends by Bocchetta Plush Toys

07 5568 0641

Just Better Care Tasmania

1300 930 239

62083

Independence Australia

1300 788 855

6345 2124

24, 47

37383

Novis Healthcare

1300 738 885

38884

The District Nurses Short Term Restorative Care (STRC)

CASE MANAGEMENT

OneCare DVA Nursing Services Stress Less Aged Care Consultancy

0438 698 888

The District Nurses Short Term Restorative Care (STRC)

6208 0500

62231 63

37128 62267

62148 38073 49762

37387 62267

62148 49762

37387

The District Nurses Short Term Restorative Care (STRC)

6208 0500

37387

PLACEMENT CONSULTANTS

Wyndarra Centre

6452 2722

37390

Balance Retirement & Aged Care Specialists

1300 556 287

37111

Care Finder Solutions - Placement Consultants

1300 955 911

62103

Stress Less Aged Care Consultancy

0438 698 888

38884

Balance Retirement & Aged Care Specialists

1300 556 287

37111

62104

Real Estate Care Service

1300 759 709

37050

19162

SAFETY AND SECURITY

63095

24/7 Personal Alarm Service - MePACS (VIC/TAS)

1800 685 329

37143

AbbiCare National Mobility Supplier

1300 884 975

62231

Calvary Home Maintenance & Modifications

1300 660 022

Intelicare

1300 001 145

DEMENTIA ADVISORS Dementia Support Australia TAS

1800 699 799

73, IBC

38115

Family Based Care Tasmania

1800 684 098

91, OBC

19162

EDUCATION AND TRAINING Care Finder Solutions - Advisors

1300 955 911

Family Based Care Tasmania

1800 684 098

VitalCALL

1300 360 808

91, OBC

END OF LIFE Family Based Care Tasmania

1800 684 098

91, OBC

19162

FINANCIAL SERVICES

REAL ESTATE AND MOVING

The District Nurses Short Term Restorative Care (STRC)

Balance Retirement & Aged Care Specialists

1300 556 287

37111

Beacon Aged Care & Retirement Advisers

1800 232 000

38032

SKIN AND WOUND CARE

COTA Insurance

1300 130 050

37982

Independence Australia

6220 8330

37598

South Eastern Community Care - Community Nursing

Invest Blue

37128 62264

6208 0500

37387

1300 788 855

62148

6269 1200

37384

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

TASMANIA 2022/23

Resi de n Sup tial Age port dC Reti ed & A are ssist rem Hom ent Liv ed Livi ng ing e Ca In H re Pack ome age Cent Care Se s re B r vi c Day ased Ca es The r e Prod rapy Ce ntre ucts and S er v ices

Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with Aged Care Guide ORGANISATION Anglicare Tasmania Baptcare Calvary Community Care Community Based Support COTA Dementia Support Australia Family Based Care Tasmania Hobart District Nursing Service Independence Australia Group Independent Health Care Service Invest Blue Just Better Care Tasmania Lite n' Easy Menarock Life OneCare Queen Victoria Care Regis Aged Care Respect Aged Care South Eastern Community Care Southern Cross Care (TAS) The Salvation Army Aged Care Uniting AgeWell Wyndarra Centre

PHONE (03)

WEBSITE (www.)

1800 243 232 9831 7222 1300 660 022 1300 227 827 08 8232 0422 1800 699 799 1800 684 098 6208 0500 1300 788 855 6228 3899 6220 8330 1300 930 239 13 15 12 9898 1000 6220 1200 6243 3100 1300 998 100 1300 144 144 6269 1200 6146 1800 1300 111 227 1300 783 435 6452 2722

customerservice@anglicare-tas.org.au info@baptcare.org.au ccc@calvarycare.org.au admin@cbsaust.org.au info@cotamembership.org.au dsa@dementia.com.au admin@familybasedcare.org.au enquiriestdn@thedistrictnurses.org.au theteam@independenceaustralia.com ihcs@independenthealth.com.au Hobart@investblue.com.au info@justbettercare.com privacy@liteneasy.com.au mycare@menarock.com.au info@onecare.org.au admin@qvcare.com.au advice@regis.com.au info@respect.com.au mail@secommunitycare.com.au southerncrosscaretas@scctas.org.au acp.enquiries@aue.salvationarmy.org info@unitingagewell.org info@wyndarra.org.au

anglicare-tas.org.au baptcare.org.au calvarycare.org.au cbsaust.org.au cotamembership.org.au dementia.com.au familybasedcare.org.au thedistrictnurses.org.au independenceaustralia.com independenthealth.com.au strategicfp.com.au justbettercare.com liteneasy.com.au menarocklife.com.au onecare.org.au qvcare.com.au regis.com.au respect.com.au secommunitycare.com.au scctas.org.au agedcare.salvos.org.au unitingagewell.org wyndarra.org.au

Abbreviations

(HC)................................................................................High Care (LC).................................................................................. Low Care AC..................................................................................Aged Care ACAT.........................................Aged Care Assessment Team ACF.................................................................Aged Care Facility Aged Care Service............................... Aged Care Service(s) Apts.......................................................................... Apartments Assoc......................................................................... Association ATSI................................... Aboriginal, Torres Strait Islander Aust.......................................................................... Australia(n) CALD..........................Culturally and Linguistically Diverse CBC................................................................ Centre Based Care CC...................................Community Care/Care Community CDC.................................................... Consumer Directed Care CHSP............Commonwealth Home Support Programme Cncl.................................................................................... Council Cnr........................................................................................Corner Com’ty...................................................................... Community Coop.......................................................................... Cooperative Corp.......................................................................... Corporation CS...........................................................Community Service(s) Ct............................................................................................ Court Ctr......................................................................................... Centre D...........................................................................................Divider DAP.................................... Daily Accommodation Payment

99 99 9 99 999 9 99 99 9

9 9 9 9 9

99 99

9 9 9 9 9 9 9 9

999 9 99 99 9 9 9 999 9 9999 9 99 9 9999 9999

HSS................................................ Home Support Services(s) IBC.................................................................. Inside Back Cover IFC................................................................. Inside Front Cover DBMAS........................ Dementia Behaviour Management IHC.......................................................................... In Home Care Advisory Service IL.................................................................Independent Living Dem.............................................................................. Dementia ILU............................................... Independent Living Unit(s) Dis.................................................................................. Disability Indep...................................................................... Independent Dist......................................................................................District IT........................................................ Information Technology DRC..............................................................Day Respite Centre LGA................................................ Local Government Area(s) DTC..............................................................Day Therapy Centre LGBTIQ.......................... Lesbian Gay Bisexual Transgender DVA.....................................Department of Veterans’ Affairs Intersex Questioning Estn.................................................................................... Eastern LHD........................................................... Local Health District Fac....................................................................................... Facility Lwr........................................................................................Lower Fmr......................................................................................Former Maint......................................................................Maintenance Gdns.................................................................................Gardens Mem..............................................................................Memorial HC or H/Care............................................................ Home Care Metro.....................................................................Metropolitan HS or H/Serv................................................ Health Service(s) MPHS...................................... Multi Purpose Health Service HCC......................................................Home Care Community MPS........................................................Multi Purpose Service HCP...................................................... Home Care Package(s) Mt.........................................................................................Mount HCP 1..........................................Home Care Package Level 1 NH or N/Home................................................. Nursing Home HCP 2..........................................Home Care Package Level 2 N/hood............................................................ Neighbourhood HCP 3..........................................Home Care Package Level 3 NESB.............................Non English Speaking Background HCP 4..........................................Home Care Package Level 4 NRAS......................National Rental Affordability Scheme HCS..........................................................Home Care Service(s) Nth(n)........................................................................ North(ern) HCSS............................... Home & Carer Support Service(s) NW............................................................................. North West HL......................................................................... Healthy Living OBC............................................................. Outside Back Cover Hlth......................................................................................Health PAG.................................................Planned Activity Group(s) Hosp................................................................................ Hospital Pk.............................................................................................. Park HSP/S.......................... Home Support Program/Service(s) Prog........................................................................... Program(s)

Advert Page 16 44 63 23 70 73, IBC 91, OBC 18 37 21 69 25 39 83 24, 47 49 IFC 5 89 20, 43, 61 53 12-13 33

Pt...............................................................................................Port Pnt.......................................................................................... Point RAC........................................................ Residential Aged Care RAD..........................Refundable Accommodation Deposit RAS.......................................... Regional Assessment Service RC...................................................................... Residential Care Reg.................................................................................. Regional Res...............................................................................Residential RLU................................................. Retirement Living Unit(s) RV.................................................................Retirement Village SBRT.............................Severe Behaviour Response Teams SE........................................................................ South East(ern) Serv............................................................................... Service(s) SL.....................................................................Supported Living Soc......................................................................................... Social SRS...................................... Supported Residential Services SSG.................................................... Social Support Group(s) Sth......................................................................................... South Sthn............................................................................... Southern STRC........................................... Short Term Restorative Care Supp..........................................................Support/Supported SW.................................................................... South West(ern) Tce.......................................................................................Terrace TCP............................................... Transition Care Program(s) VHC.......................................................... Veterans’ Home Care Vlg....................................................................................... Village W/Centre........................................................ Wellness Centre Wstn................................................................................ Western

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

TASMANIA 2022/23

Index Abbreviations................................................................................................................95 Aboriginal and Torres Strait Islander (ATSI).................................................58 Advocacy.........................................................................................................................71 Aged Care Assessment Team (ACAT)................................................................11 Appeal..........................................................................................................................11 Assessment...............................................................................................................11 Referrals......................................................................................................................11 Regions........................................................................................................................78 Aged care explained....................................................................................................6 Aged care homes.................................................................................................. 6, 41 Accommodation payments..............................................................................48 Accreditation and certification......................................................................42 Aged care home services...................................................................................41 Charter of Rights....................................................................................................45 Complaints.................................................................................................................46 Costs..............................................................................................................................46 Cultural home listings.........................................................................................90 Daily care fees..........................................................................................................47 Directory listings............................................................................................ 81-84 Extra services listings.................................................................................. 81-84 How much will I pay............................................................................................48 Means tested care fee.........................................................................................48 Payment options....................................................................................................50 Quality standards...................................................................................................45 RAD & DAP.................................................................................................................50 Where to start..........................................................................................................41 Applying to a home...................................................................................................51 Waitlist.........................................................................................................................51 Vacancy.......................................................................................................................51 Assessments.......................................................................................................... 10-11 Assistive technology options...............................................................................35 Mobility aids.............................................................................................................35 Care leavers....................................................................................................................58 Carer support................................................................................................................75 Counselling services.............................................................................................75 Support groups and lines..................................................................................75 Centre Based Care services....................................................................................33 Directory listings....................................................................................................93 Commonwealth Home Support Programme (CHSP).............................17 Am I eligible?...........................................................................................................18 Costs..............................................................................................................................19 Directory listings............................................................................................ 91-93 Services provided...................................................................................................17 Urgent needs............................................................................................................19 Community Visitors Scheme................................................................................34 Consumer Directed Care..........................................................................................15 Continence......................................................................................................................36 Costs for residential care.........................................................................................46 Accomodation payments..................................................................................48 Daily care fees..........................................................................................................47 Means tested care fee.........................................................................................48 Culturally and Linguistically Diverse (CALD) people..............................58 Directory listings ...................................................................................................90

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Cultural services..........................................................................................................59 Directory listings ...................................................................................................90 Partners in Culturally Appropriate Care....................................................59 Daily Accommodation Payment (DAP)...........................................................50 Daily living in a nursing home............................................................................55 Day Therapy Centres..................................................................................................32 Directory listings....................................................................................................93 Deciding on a home..................................................................................................52 Definition of often used terms............................................................................76 Dementia support......................................................................................................72 Changed behaviours............................................................................................72 Specialised support..............................................................................................73 Directory index.............................................................................................................77 Aged care home listings............................................................................ 81-84 Centre Based Care listings.................................................................................93 Council reference index......................................................................................78 Culturally appropriate homes and services............................................90 Day Therapy Centres listings............................................................................93 Extra services listings.................................................................................. 81-84 Home Care Packages listings................................................................... 88-89 In home care provider listings................................................................ 91-93 Local Government Area (LGA) reference index.....................................78 Organisation & Business index.......................................................................95 Products & Services listings.............................................................................94 Retirement accommodation listings.................................................. 85-86 Suburb reference index......................................................................................78 Town reference index..........................................................................................78 Disability..........................................................................................................................58 End of life........................................................................................................................74 Palliative care in a nursing home.................................................................74 Residents with dementia..................................................................................74 Services to help at home...................................................................................74 Extra services................................................................................................................56 Directory listings............................................................................................ 81-84 Financial advice...........................................................................................................68 Expert help................................................................................................................68 Financial counselling...........................................................................................69 Paying for care.........................................................................................................69 Financially disadvantaged....................................................................................58 Flexible restorative care..........................................................................................30 Home Care flow chart..............................................................................................14 Home Care Packages (HCP)...................................................................................19 Approved providers..............................................................................................22 Cost................................................................................................................................24 Directory listings............................................................................................ 88-89 Eligibility.....................................................................................................................22 Exit fees.......................................................................................................................26 Home Care Agreement.......................................................................................23 How much you will pay......................................................................................25 Package supplements.........................................................................................20 Priority.........................................................................................................................22 Quality and complaints......................................................................................26 Self-managing your HCP...................................................................................27 Services not provided..........................................................................................21

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Home Care Packages (HCP) continued Services provided...................................................................................................20 Types of packages .................................................................................................19 Homeless.........................................................................................................................58 How to use the Aged Care Guide..........................................................................4 In home support.........................................................................................................15 Directory listings............................................................................................ 91-93 LGBTIQ...............................................................................................................................58 Moving into a home..................................................................................................53 What to bring...........................................................................................................53 Making the transition.........................................................................................54 My Aged Care...................................................................................................................8 Referral code...............................................................................................................8 Nutrition..........................................................................................................................38 Placement consultants............................................................................................65 Case management................................................................................................67 Choosing a placement consultant................................................................66 Negotiate and advocacy....................................................................................66 Resolving family disputes.................................................................................67 Private home care......................................................................................................28 RAD and DAP explained..........................................................................................50 Refundable Accommodation Deposit (RAD)...............................................50 Regional Assessment Service (RAS).................................................................10 Assessment...............................................................................................................10 Referrals......................................................................................................................10 Regaining independence.......................................................................................31 Residential Care flow chart...................................................................................40 Respite .............................................................................................................. 6, 29, 57 At home.......................................................................................................................29 Centre Based Respite Care................................................................................29 Cost................................................................................................................................30 Eligibility.....................................................................................................................29 Residential respite................................................................................................57 Restorative care...........................................................................................................30 Retirement living........................................................................................................61 Departure/exit fee.................................................................................................63 Deposit or entry contribution.........................................................................62 Directory listings............................................................................................ 85-86 Fees and charges....................................................................................................63 Finding the right village....................................................................................64 Ownership.................................................................................................................62 Types of villages.....................................................................................................62 Vacating......................................................................................................................63 Rural & Regional clients..........................................................................................58 Short Term Restorative Care.................................................................................30 Special needs groups................................................................................................58 Support at home.........................................................................................................15 Supported living.........................................................................................................60 Transition care..............................................................................................................31 Useful phone numbers and websites.................................................................9 Veterans' support...............................................................................................32, 58 Waiting for residential care..................................................................................51 Waiting lists..............................................................................................................51

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Call 1300 186 688 or email sales@dps.com.au

YOUR DPS SALES TEAM www.AgedCareGuide.com.au

www.DisabilitySupportGuide.com.au

Matt

Mar

...

Home Care Packages and CHSP

Family Based Care Tasmania provides Home Care Packages to eligible My Aged Care participants. We can help you to live independently in your home with the support services of your choice that promote your health and wellbeing. We provide the following supports . . .

We provide a full range of aged care supports to assist you to maintain wellness and independent living at home, staying safe and providing peace of mind to your loved ones. These can include domestic assistance, personal care, social support, respite options, mental health supports, speech pathology, exercise physiology and more.

National Disability Insurance Scheme (NDIS) Family Based Care Tasmania provides a wide range of support services to people living with disability under the National Disability Insurance Scheme (NDIS). We have a dedicated team who provide individual support to assist people living with disability to meet their life goals and enjoy independence at home and in the community. Family Based Care can provide domestic assistance, personal care, social support, respite options, mental health supports, speech pathology, exercise physiology and more.

Family Based Care Group companies

Family Based Care can assist you and your family in many ways. Family Based Care is a fully integrated organisation that can provide you allied health services and rehabilitation and employment supports from its own group of businesses, all fully supported and backed by the quality and strength of Family Based Care. We provide Vocational Rehabilitation and Vocational Services for Tasmanians who are disadvantaged in the labour market whether by injury, disability or other factors. Provide mental health services support and assistance to older Tasmanians and their carers/families. Dealing with loss or the changes of ageing, or declining health conditions (including mental health) of a partner or parent. Expert speech pathology services including assessment and management is offered to individuals of all ages living in the community. Services are provided for swallowing, communication and voice disorders. An experienced exercise physiologist practice that can provide you with programs to maintain your existing strength and flexibility or programs to assist to recover post injury or surgery.

1800 684 098

Office Locations

73-75 Mount St, Burnie 50B Frankland St, Launceston 9-11 Cambridge Rd, Bellerive 3 Reece Avenue, Rosebery

admin@familybasedcare.org.au

Website