Aged Care Guide WA 2024 Navigator

UNMATCHED EXPERTISE

Led by a seasoned Registered Nurse with a deep understanding of the Aged Care Industry, we simplify your choices and guide you through the complexities with ease.

PERSONALISED APPROACH

Each person’s needs and budget are unique. We listen attentively, crafting tailored recommendations that perfectly match your requirements.

INDEPENDENT & TRUSTWORTHY

With absolute independence from aged care providers, we’re your trusted source for unbiased advice, ensuring you make the perfect decision.

If you or your loved one need professional guidance for navigating the complex world of aged care, look no further! At Stress Less Aged Care Consultancy, we understand that finding the right aged care solution is a significant decision in someone’s life.

Aged Care Guide

Welcome

Welcome

to the Navigator edition of the Aged Care Guide to Western Australia 2023/24.

This handy mini guide will touch on some of the key steps to accessing care at home or in an aged care facility, as well as a directory of providers delivering a range of aged care products and services in Western Australia.

It’s perfect if you have some understanding of the sector, know what your needs are and the types of services that could best support you, either in your own home or in a residential aged care setting.

A comprehensive list of government-funded services available in Western Australia is included in this Navigator Guide, providing details of subsidised residential aged care accommodation and approved Home Care Package providers, together with a list of retirement living operators, home care providers and products and services available in the state.

You can use this Navigator edition in conjunction with our website AgedCareGuide.com.au which provides greater detail on homes and services offered. The associated ‘DPS Web ID’ links directly to the relevant provider and the services they offer.

AgedCareGuide.com.au has the largest and most comprehensive directory of Australian aged care services and facilities, which also allows you to compare services and facilities that you are looking at in your area.

To find out more about our range of home, aged care, retirement and disability resources visit the website or contact us on 1300 186 688 or by emailing info@dps.com.au

Western Australia 2023/24, Navigator Edition

Printed October 2023

Interim Deputy Editor

David McManus Jr

david.mcmanus@dps.com.au

Chief Executive Officer

Michelle Beech

DPS Publishing Pty Ltd ● 1300 186 688 ● PO Box 1026, Pasadena SA 5042 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730

Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 1300 186 688 in Australia

The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format.

© Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark.

Steps to access aged care

If you have realised you need some help to continue living independently in your own home or that it’s time to move into an aged care home, then you may be wondering where to start. We’ve broken the process down into simple steps that will help you get from A to B in your aged care journey.

Steps to access aged care

Research

Learn about the different types of care and discover what options are available to you.

Preparation

Get an understanding of what you need to consider and prepare ahead of starting any aged care services.

Getting assessed

An aged care assessment will help decide what level of support you require so you can get the care that best meets your needs.

Finding providers

Find providers to deliver a range of products and services meeting your needs and requirements.

Managing

Read about managing your supports. For example: when your needs change, your supports no longer suit you or you would like to change providers.

Comfort Keepers specialise in in-homecare for seniors providing a range of support services that are designed to help you live the life you want to live in the comfort of your own home.

We take care of you in every way. Personal care, meal prep, laundry, light housekeeping, grocery shopping, transportation. The list is endless. And to make things even easier we have a

North of the River

Phone : (08) 9492 8920

Email : info@comfortkeepers.com.au

Web : www.comfortkeepers.com.au

South of the River

Phone : (08) 9315 2200

range of Government funded packages that make in-home care and support affordable for everybody.

If you want to stay at home and need a little help to do the things you want to do call us today.

One of our Comfort Keepers team members will give you all the help and advice you and your family need to ensure you stay safe and comfortable at home.

Email : adminsouth@comfortkeepers.com.au

Web : www.comfortkeepers.com.au

Research

Accessing aged care can be complicated and confusing if you have not used support services before or don’t know where to start.

Whether you need support to remain living independently at home or are looking for alternative accommodation, it is important to know what options are available to you. Different types of care include:

Support at home

Different care options that might be available to you include support at home through government-funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program.

Home care products and services range from assistance with daily chores and personal care, to providing meals, transport assistance and home maintenance. Basic assistance is offered through the CHSP but if your needs exceed the level of support offered though this program, then a level 1– 4 Home Care Package can offer higher intensity support to help you stay at home.

Private providers can also deliver a range of home support services. They are not government funded and you will need to pay for services out of your own pocket.

Short-term care

There are a few different support options available if you only need support for a short period of time, such as respite care, which can be delivered in the community or in a residential care home, offering the opportunity for both you and your carer to take a short break.

At the end of a hospital stay, the Transition Care Program provides short-term assistance to help improve your independence and confidence.

If you have not been admitted to hospital, the Short-Term Restorative Care program is a flexible option that focuses on regaining well-being over a short period of time.

Residential aged care

Moving into residential aged care can ensure quality of life and comfort if you are no longer able to remain living independently at home. Also known as nursing or aged care homes, these facilities provide 24/7 care as well as a range of other support services and recreational activities. The cost of care in most Australian aged care homes is subsidised by the Australian Government.

There are also a number of non-government-funded residential aged care homes, often referred to as supported and assisted living complexes and you will need to cover all the cost of accommodation and care delivered.

Retirement living

Retirement villages are not nursing homes. They are clusters of villas, units or apartments and you will need a reasonable level of independence to move into a retirement setting. Retirement options are not funded by the government.

Daily care is generally not included but some providers may offer support services at an additional charge or this can be accessed separately through government-funded home support options.

Preparation

There are a few things to organise before being ready for aged care services. Make a list of what support you’re currently getting, what you feel you need help with and key areas that are important to you in a provider that best align with your wishes and interests.

If you’re wanting to access government-funded supports, the first step in starting your aged care journey is to register with My Aged Care. This can be done online or via a phone call to the My Aged Care contact centre on 1800 200 422.

An operator will ask you a number of questions about your personal circumstances and care needs and set up a central client record.

Examples of the questions you may be asked are:

Are you currently receiving aged care services?

Are you getting support from a carer or family member?

Can you prepare your own meals and do housework?

Do you need assistance taking a shower or bath and do you need help getting dressed?

Are there any health concerns or did you have a recent fall?

Do you feel lonely or isolated?

Are there any safety risks in the home?

The aim of this screening is to figure out what needs and support you require and whether you are eligible for a further assessment in person.

Following this conversation you will be contacted by someone from either the Regional Assessment Service (RAS) or a local Aged Care Assessment Team (ACAT) for an assessment to determine your abilities and what level of care you require.

Here is a list of documents and information you should prepare:

Medicare card and a form of identification, for instance, Department of Veterans’ Affairs (DVA) card, driver’s license, passport or healthcare card

Notes or referrals from your doctor

Information about previous home or aged care services you have received

Details about support you receive from family, friends or the community

Questions and information about aged care that you wish to discuss with the assessor, so you have a better understanding about services

Contact details for your doctor and any other health professionals you see regularly

A translator or Auslan interpreter pre-organised if you require it

A support person to be present for the assessment if you want

Additionally, you should make financial arrangements and seek advice about paying for any support you will receive at home or in an aged care facility, before starting your aged care journey.

It’s also worth making sure you collect medical records, have details about medication handy, have an Advanced Care Directive in place and ensure your will is up to date.

Let’s start talking about living™

The Right Care, Right at

Right at Home are leaders in quality homecare and support, delivering services that allow our clients to remain safe and independent in their own home. Your local Right at Home family in Western Australia is ready to look after yours when you can’t.

• 24/7 On Call & 24/7 Care Service

• Supervised, Individual Care Plan

• Approved Home Care Package

Provider Levels 1-4

• No Home Care Package Management Fees

• Complex Nursing Care

• Disability & NDIS Support*

• Flexible, Reliable, Certified Carers

• Post-Operative Care

• Hospital In The Home*

• Personal & Companion Care

• Domestic, Shopping, Transport

* Check your local Right at Home office to see if they deliver these services

Aged care checklist

When trying to decide which aged care home or service best suits your needs, a checklist is an excellent evaluation method.

Take note of your first impressions when you call the nursing home or service provider. Are staff friendly and accommodating when answering your questions?

When you are considering a nursing home, ask to tour the facility and speak to people already living in the care home. You may know someone who lives there or has a loved one at the facility — ask them about their experience.

You may want to consider a short-term respite stay at the home; that way, you can experience what it is like to live in the facility before you make the final decision as to whether it is a place you would like to move into permanently.

Below are a number of questions to ask the provider when assessing the suitability of an aged care home, supported living facility or other service, to assist you in making your decision.

The provider

Is the provider for-profit or not-for-profit, church or charity based?

Do the owners/directors of the company have a health and/or aged care background?

When was the last time a complaint was made to the provider, what about, and how was it dealt with?

Are residents and their families encouraged to have input into services offered and the quality of care?

The facility

Does the home look and smell fresh and clean, and is it in good repair?

Are the carpets and floor coverings clean?

Is the inside temperature comfortable?

Does the home meet safety regulations?

Is there good and clear signage throughout the facility?

Are there secure and interesting outdoor areas?

Are there spaces and activities to support people living with special needs, such as dementia?

Do the residents appear clean and neat?

Can you stay in the facility if your needs change?

The staff

Are the staff friendly and welcoming?

Are staff members transparent and willing to answer questions?

When staff interact with residents, what tone of voice do they use? Is there a positive atmosphere?

Do staff look like they take their time with residents to give them personal attention?

What is the ratio of nurses/care workers to residents on weekdays, weekends and at night-time?

The room

Is it a single or shared room?

Is the room you’re shown the actual room you’ll be moving into or is it for display only?

Does the room have an ensuite or are the bathrooms shared?

Are there provisions for married couples?

How is the room allocation determined?

Is there access to a private phone line, internet connection or pay-TV, foxtel etc...?

How is the heating/cooling controlled?

What personal effects and furnishings can you bring to the home?

Are there provisions for safe storage of personal items?

Are there easily accessible alarm buttons in the room and how many?

Are staff respecting residents’ privacy – do they knock before entering a resident’s room?

Day-to-day living

Are there areas for families and friends to meet and celebrate special events?

Can family and friends take part in activities?

Are meals cooked on site or delivered?

Are menus flexible and able to meet special requirements?

What types of individual and group activities are offered and how often?

Are there activities that include cultural and spiritual preferences?

Are there any activities organised together with the local community?

What special events are celebrated?

Does the facility have pets on site or offer a pet visitation program?

Health and personal care

Is there a GP on site or can you continue to see a Physician of your choice?

How do staff administer and monitor residents’ medicine intake?

How are medical emergencies handled?

What other services, such as speech therapy and occupational therapy, are available on site?

Is there a dietitian or nutritionist part of the care team?

Does the facility have a wellness program?

How does the facility deal with end-of-life/palliative care?

Are any provisions, such as continence pads, rationed?

Financial

What are my payment options?

What is the breakdown of the payable fees?

Can you negotiate on the fees and how they are paid?

Getting assessed

Getting assessed

The aged care assessment will help decide what level of support you require. Your assessor will best be able to help you if you provide lots of information about yourself and what day-to-day tasks you struggle with.

The assessment will be done by a social worker, nurse, doctor or other health professional and can take an hour or so.

If the My Aged Care contact centre believes that you are eligible for basic home support, you will be assessed by the Regional Assessment Service (RAS).

If you require higher care support, a member of an Aged Care Assessment Team (ACAT) will visit you at home to assess you for a higher level of support at home that meets your needs or a place in a residential care home.

The assessor will ask you a number of questions about any supports you receive, your current lifestyle, any health concerns or chronic illnesses, how you deal with tasks at home, if you’re struggling with any cognitive issues or memory loss, whether you have problems at home or with personal safety and any activities you engage in with family or in the community.

Topics that might be covered or you want to bring up during your assessment include:

Medical history

Living arrangements

Your support network

Current services and supports you are receiving

Cognitive and behavioural functions

How you deal with daily tasks around the home

Any health and lifestyle concerns you have

Be open and transparent about your wishes and what you believe will be of assistance around the home. They might also ask for your permission to talk with your doctor or specialist about the impact of any health conditions on your day-to-day life.

The assessment is also an opportunity for you to ask questions. So, if you don’t understand something, make sure you clarify with your assessor. You shouldn’t be leaving your assessment feeling confused or stressed.

Some of the questions you may want to ask are:

What are my rights and responsibilities during this assessment process?

What services are available in my area?

Are there support options available for my carer?

What financial assistance am I eligible to receive?

Are there culturally appropriate services in the area?

Who can I contact if I have any questions after the assessment?

Following your assessment, you will receive a letter from the government letting you know if you have been approved for aged care services and what supports are funded.

PLACEMENT JOURNEY

Your health requirements and desired living arrangements are our first priority.

FINANCIAL COMFORT

See yourself

You can relax when you understand aged care fees and what you can afford.

Unique placement & financial services as individual as you are.

We shortlist and liaise directly with suitable premises on your behalf giving you time for what’s important to you.

PLACEMENT JOURNEY

info@relacs.net.au

GET IN TOUCH

Your health requirements and desired living arrangements are our first priority.

Call our team on 08 6143 2565

You are not alone. From the first visit, through application and settlement, until the day you move in, we are here.

PLACEMENT JOURNEY

There are many ways to pay for your care. Let’s find the best approach for you.

Your health requirements and desired living arrangements are our first priority.

FINANCIAL COMFORT

We can structure your Aged Pension to help you make the most of it.

We shortlist and liaise directly with suitable premises on your behalf giving you time for what’s important to you.

You can relax when you understand aged care fees and what you can afford.

We’ll complete your Income and Asset Assessment for you.

Email your enquiry to info@relacs.net.au

Visit our website at www.relacs.net.au

We shortlist and liaise directly with suitable premises on your behalf giving you time for what’s important to you.

Get the support and clarity you need during an emotional and stressful time.

There are many ways to pay for your care. Let’s find the best approach for you.

You are not alone. From the first visit, through application and settlement, until the day you move in, we are here.

PLACEMENT

We will consider your Aged Pension and help you maximise it.

As Financial Advisors we have you covered however tricky your financial situation.

PLACEMENT JOURNEY

Authorised Representative of Chalice Nominees Pty Ltd ABN 97 079 162 393 | AFSL 246305

You are not alone. From the first visit, through application and settlement, until the day you move in, we are here.

Get the support and clarity you need during an emotional and stressful time.

GET IN TOUCH

GET IN TOUCH

Call our team on 08 6143 2565

Call our team on 08 6143 2565

We can complete Centrelink paperwork for you regarding your move into care.

Get the support and clarity you need during an emotional and stressful time.

As Financial Advisers we have you covered however tricky your financial situation.

You understand and There for best We Pension most We’ll and As have tricky Unique placement &

Your health requirements and desired living arrangements are our first priority.

We shortlist and liaise directly with suitable premises on your behalf giving you time for what’s important to you.

Email your enquiry to info@relacs.net.au

Email your enquiry to info@relacs.net.au

Visit our website at www.relacs.net.au

Visit our website at www.relacs.net.au

Your health requirements desired living are our first

We shortlist with suitable your behalf giving for what’s important

You are not alone. From the first visit, through application and settlement, until the day you move in, we are here.

Authorised Representative of Chalice Nominees Pty Ltd ABN 97 079 162 393 | AFSL 246305 See yourself

You understand and There for your best We can Pension most We’ll and As Financial have tricky Unique placement & fi nancial services as individual as you are.

You are not alone.

Get the support and clarity you need during an emotional and stressful time.

first visit, through and settlement, you move in, Get the support you need during emotional and

Finding providers

Once you have been assessed and approved for government-funded aged care, either for services in your own home or a place in an aged care home, you can start the process of finding a provider that suits your needs.

Your letter from My Aged Care, confirming you are ready to start accessing services, will include a referral code linked to the type of service you are eligible to access. If you need the support of multiple services, you will be given multiple referral codes – one for each service.

The service provider or aged care home of your choice will need this referral code to access your information with My Aged Care and manage the referral. They’ll also be able to access the funding allocated to you.

Choosing which provider to trust with providing support is an important and personal decision – one that you want to think carefully about and shouldn’t rush.

You may want to start by writing down what you are looking for in a provider and what is important to you. Are low fees important to you or would you like a provider who can support your cultural needs? If accessing home care, do you want the same support worker to assist you each time and do you want to receive support on specific days or are you more flexible with your time?

It’s a good idea to discuss your wishes and options with your family and support network, as they may be able to help you research, provide independent opinions on providers or share personal experiences.

It’s useful to create a shortlist of providers in your local area, which may help narrow down your search.

When considering a potential provider, take your time to do some research:

Look at the provider’s website, social media pages and online reviews

Check out their credentials, such as quality certifications and industry awards

Do they have any past or present sanctions or notices of non-compliance?

You can ask them directly or check the government’s non-compliance finder tool at myagedcare.gov.au/non-compliance-checker

You can use this Navigator Guide or the AgedCareGuide.com.au directory online to search for service providers in your area that meet your requirements

If you aren’t comfortable finding or choosing a provider by yourself, there are experts who can help you find a nursing home that suits your needs and preferences.

A placement consultant has knowledge of local aged care facilities and can make the process of entering aged care smoother. Find a placement consultant on AgedCareGuide.com.au or call 1300 903 627 to access placement services.

Once you have chosen a provider, you will need to contact them to start the home care services you need or to be placed on their waiting list for a bed vacancy. During this conversation, it is also essential to discuss fees and services with your new provider, so you know how much the support or aged care bed is going to cost.

Finding providers

Managing services

Managing services

Throughout your aged care journey, there may come a time when you need to make changes to the services you are receiving.

This may be because you’re going on a holiday or need to go into hospital and don’t need any services to be delivered while you’re away. Perhaps your needs have changed and your current supports no longer suit you. Alternatively, you may like to change providers because you are moving to a different area or simply because you are not happy with your current provider.

The process of making changes to your current services depends on the type of support you are receiving. However the first step should be to talk with your current provider.

Service providers have an ongoing responsibility to make sure you receive quality care and to respect your rights and preferences. They should monitor the services they provide under your care plan, to ensure your needs and goals are being met. If there are significant changes in your care needs they can help you through the process of reviewing your supports.

Reviewing your needs and supports may mean that you need another aged care assessment. For example – you were were originally assessed as having low level care needs, but your mobility has decreased over time and you would like to access higher level supports.

You can request a reassessment by your local ACAT to determine if you’re eligible for higher level care. You must be reassessed to move on from CHSP supports and between different levels of Home Care Packages.

Depending on the services you’re already receiving, you may need to consider other options, such as:

Reviewing your care plan to identify alternative support options and priorities, such as replacing informal supports with formal supports or considering additional support services

Purchasing additional private services

Utilising residential care, either as short-term respite to complement your package or as a long-term option

If your current provider can’t offer the services or changes you want, you can switch to a different provider that can meet your needs.

When choosing a new provider:

Take the time to research a new provider to make sure they can meet your needs

Contact My Aged Care to get a new referral code to give to your new provider and agree to a date to switch your services

Notify your current provider, in writing, to let them know you will be terminating your services with them and from what date

Be mindful that your current provider may charge an exit fee to cover any administrative costs. Exit fees may vary between providers and the amount should be clearly indicated in your Care Agreement.

Useful phone numbers and websites

Useful phone numbers and websites

Advocacy

Advocare

1800 655 566 advocare.org.au

CarerHelp carerhelp.com.au

COTA (WA)

08 9472 0104 cotawa.org.au

Elder Rights Advocacy

1800 700 600 era.asn.au

National Aged Care Advocacy Line

1800 700 600 opan.org.au

National Seniors

1300 765 050 nationalseniors.com.au

Office of the Public Advocate

1300 858 455 publicadvocate.wa.gov.au

Older Person’s Advocacy Network (OPAN)

1800 700 600 opan.org.au

WA Elder Abuse Helpline

1300 724 679 advocare.org.au

Cultural

Aboriginal Interpreting WA (AIWA)

1800 330 331 aiwaac.org.au

Ethnic Communities Council of WA

08 9227 5322 eccwa.org.au

Federation of Ethnic Communities’

Council of Australia

02 6282 5755 fecca.org.au

Fortis PICAC WA

08 9300 3165 fortisconsulting.com.au

People in Culturally Appropriate Care (PICAC)

03 8823 7979 picacalliance.org

Translating and Interpreting Service

13 14 50 tisnational.gov.au

Government

Aged Care Quality & Safety Commission

1800 951 822 agedcarequality.gov.au

Department of Veterans’ Affairs

1800 838 372 dva.gov.au

My Aged Care

1800 200 422 myagedcare.gov.au

Services Australia – Aged Care Line

1800 227 475 servicesaustralia.gov.au

Services Australia – Carers & Disability

13 27 17 servicesaustralia.gov.au

Government cont’d

Services Australia – Medicare

13 20 11 servicesaustralia.gov.au

Services Australia – Older Australians

13 23 00 servicesaustralia.gov.au

Health

Dementia Behaviour Management

Advisory Services (DBMAS)

1800 699 799 dementia.com.au

Dementia Support Australia (DSA)

1800 699 799 dementia.com.au

National Continence Helpline

1800 330 066 continence.org.au

National Dementia Helpline

1800 100 500 dementia.org.au

Seniors Health Card

13 23 00 serviceaustralia.gov.au

Legal

Legal Aid WA Helpline

1300 650 579 legalaid.wa.gov.au

Northern Suburbs Community Legal Centre

08 9440 1663 nsclegal.org.au/legal-help

Public Trustee WA

1300 746 116 publictrustee.wa.gov.au

State Administrative Tribunal

1300 306 017 sat.justice.wa.gov.au

Other

Carer Gateway

1800 422 737 carergateway.gov.au

Carers WA

1300 227 377 carerswa.asn.au

Indigo

08 9381 0600 indigosolutions.org.au

NED (National Equipment Database)

1300 885 886 askned.com.au

National Relay Service

1800 555 660 infrastructure.gov.au/ national-relay-service

Open Arms – Veterans &

Families Counselling

1800 011 046 openarms.gov.au

Seniors Card (WA)

1800 671 233 seniorscard.wa.gov.au

Thinking about planning ahead?

Today we are encouraged to plan ahead. Pre-planning your funeral gives you the assurance that your choices will be acted upon. Pre-paying your funeral gives you a fixed price so your family won’t be faced with the burden of any increases to these costs. Feel true peace of mind knowing the emotional and financial stress of arranging your funeral will be taken care of.

Seniors Card members receive $250* off the total cost of the Pre-Paid Plan.

*T&C’s Apply

Checklist

Checklist

From getting assessed and finding a provider to filling out forms and calculating fees, there is a lot to organise before starting any type of aged care services. To help you with this process we’ve created a checklist with important things to remember.

Assessment

Contact My Aged Care on 1800 200 422 or apply online at MyAgedCare.gov.au

Organise a face-to-face assessment with an ACAT

Gather medical information for the assessment

Have your assessment

Receive successful application letter

Start preparing to access aged care services at home or for a move into aged care

Financial

Arrange a referral for government-funded aged care

Assess what you can afford for fees and costs in aged care, including basic daily fee, means-tested care fee, accommodation fee, and fees for extra or additional services.

Use the AgedCareGuide.com.au fee estimator to help you

Contact Centrelink if you require financial assistance

Fill out the application for the income and asset test

Arrange a financial assessment through Services Australia, contact 1800 277 475

Home plan – Consider whether you are selling, keeping or renting your home and create a plan

Do you require a reverse mortgage to help pay for aged care?

Optional: Engage a financial planner or advisor

Important documents

Update your will

Create an Advance Care Directive

Create an Enduring Power of Attorney

Create an Enduring Guardian

Notify your executors, administrators and attorneys

Update your family and friends about your wishes and goals

Full medical history

Contact details of important people, like family or medical specialists

Information about your personal preferences, ie, religion, culture, allergies, etc.

Optional: Appoint a nominee to deal with the government and Centrelink on your behalf

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Warm, knowledgeable and caring staff. Reliable shipping direct to your door. Leading healthcare brands and products.

We also work alongside your preferred home care providers to make sure you have everything you need.

Experience the Surgical House Customer Service Difference

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Searching for aged care

Use the AgedCareGuide.com.au website to find service providers and aged care facilities near you

Make a list of things that are important to you to have in an aged care facility

Utilise the Compare Provider tool on the AgedCareGuide.com.au website

Send an enquiry to a facility by using the form at the bottom of AgedCareGuide.com.au nursing home profiles

Make a shortlist of aged care facilities you like

Visit the facilities you are interested in for a tour or meet with service providers

Ask as many questions as possible of the facilities or providers you are considering to get a good understanding of their services and applicable fees

Compile notes of facilities you have visited

Optional: Organise residential respite to trial a potential facility

Optional: Engage a placement consultant to assist with finding a facility

Applying to aged care

Fill out an application form for a home

Have your name on the waiting list for a facility

Apply to multiple facilities

Accept an offer from an aged care home

Confirm placement in an aged care facility

Provide important documents regarding your financial situation

Negotiate care and accommodation with your provider, or have someone negotiate on your behalf

Seek legal advice before signing any documentation from the facility

Enter into an agreement with your aged care home: Resident Agreement, Accommodation Agreement, or optionally, the Extra Services Agreement

Have a care plan put together

The following should be notified of your move: Centrelink or Department of Veterans’ Affairs; Australian Taxation Office; Medicare; Doctors, specialists and pharmacist; Australian Electoral Commission; Local council and post office; Current help at home support providers; Family, friends and neighbours; Health agency, superannuation and bank; Utility providers – i.e. phone, gas, electricity and water

Confirm what furniture and personal effects you are able to bring to your new home

Definitions of terms

Accommodation payment – An amount payable on entry to an aged care home. Payment amounts can vary between aged care homes and are set depending on the accommodation type and features of the home.

Aged Care Assessment Team (ACAT) – Assess and approve older people for Australian Government subsidised aged care services.

Assessment – A face-to-face assessment with a member of an ACAT to review whether someone is eligible to enter a government-funded aged care home.

ATSI – Aboriginal and Torres Strait Islander. Used to indicate services that cater to ATSI people.

CALD – Cultural and Linguistically Diverse. Used to indicate services cater for people of different backgrounds.

Care plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met.

Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services.

CHSP funded – An in-home or centre-based care service funded by the Commonwealth Home Support Programme government initiative.

Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All Home Care Packages are delivered on a CDC basis.

Daily Accommodation Payment (DAP) – This is a daily payment to a government-funded aged care facility, paid periodically i.e. monthly. This is not a refundable payment.

Daily fee – A daily charge, in addition to the accommodation payment, payable by all residents. It contributes towards daily living expenses, like meals, cleaning, laundry and assistance with daily living.

Department of Veterans’ Affairs (DVA) – Supports older Australians who served Australia and their widow/widowers and families.

Income and means test – Calculates how much you will need to pay your aged care provider, based on your current income and assets.

My Aged Care – Australian Government aged care services portal and contact centre.

NESB – Non-English Speaking Background. Used to indicate services cater for people who speak other languages.

Placement consultant – A professional who assists clients in finding an aged care home that fits their needs and wishes.

RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation.

Referral code – If approved for government-funded aged care, you will receive a confirmation letter with your referral code, which needs to be provided to your chosen aged care facility.

Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a government-funded aged care facility and refunded, minus agreed deductions, when leaving the facility.

Regional Assessment Service (RAS) – In-home assessments of new and existing clients/ carers for CHSP services.

Respite care – Services provided so a client or their carer can take a break from their daily routine.

Supported and assisted living (SL) – Supported and assisted living communities offer accommodation and care to residents on a fee-for-service basis without government funding.

Supported Residential Services (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a government-funded facility, but without the funding support.

Support and understanding from experts in Aged Care financial matters

 Support and understanding from experts in Aged Care financial matters

 Support and understanding from experts in Aged Care financial matters

Advice on secure investments and estate planning needs such as Wills and Powers of Attorney

 Advice on secure investments and estate planning needs such as Wills and Powers of Attorney

 Advice on secure investments and estate planning needs such as Wills and Powers of Attorney

 Support and understanding from experts in Aged Care financial matters

 Support and understanding from experts in Aged Care financial matters

Peace of mind through a specialised financial plan for Aged Care complete with recommendations for the best possible financial solution

 Peace of mind through a specialised financial plan for Aged Care complete with recommendations for the best possible financial solution

 Peace of mind through a specialised financial plan for Aged Care complete with recommendations for the best possible financial solution

 Advice on secure investments and estate planning needs such as Wills and Powers of Attorney

 Advice on secure investments and estate planning needs such as Wills and Powers of Attorney

Implementation of your financial plan

 Implementation of your financial plan

 Implementation of your financial plan

 Peace of mind through a specialised financial plan for Aged Care complete with recommendations for the best possible financial solution

Ongoing assistance dealing with Government and other institutions

 Ongoing assistance dealing with Government and other institutions

 Ongoing assistance dealing with Government and other institutions

 Peace of mind through a specialised financial plan for Aged Care complete with recommendations for the best possible financial solution

 Implementation of your financial plan

 Implementation of your financial plan

 Ongoing assistance dealing with Government and other institutions

 Ongoing assistance dealing with Government and other institutions

Council (LGA) reference index

These tables provide you with an alphabetical list of local government areas (LGAs) and the page reference where you can find details about aged care homes and Home Care Packages (HCPs) in that local government area (commonly referred to as a ‘council district’).

Council district

Page reference

Residential Home Care

Albany 63 42-44

Armadale 47 35-42

Ashburton 42-44

Augusta-Margaret River 63 42-44

Bassendean 47 35-42

Bayswater 47 35-42

Belmont 47, 49 35-42

Beverley 63 42-44

Boddington 42-44

Boyup Brook 63 42-44

Bridgetown-Greenbushes 64 42-44

Brookton 64 42-44

Broome 64 42-44

Broomehill-Tambellup 42-44

Bruce Rock 64 42-44

Bunbury 64 42-44

Busselton 64 42-44

Cambridge 49 35-42

Canning 49 - 50 35-42

Capel 42-44

Carnamah 42-44

Carnarvon 64 42-44

Chapman Valley 42-44

Chittering 42-44

Claremont 50 35-42

Cockburn 50 35-42

Collie 64 42-44

Coolgardie 42-44

Coorow 42-44

Corrigin 65 42-44

Cottesloe 51 35-42

Cranbrook 42-44

Cuballing 42-44

Cue 42-44

Cunderdin 42-44

Dalwallinu 65 42-44

Dandaragan 42-44

Dardanup 65 42-44

Denmark 65 42-44

Derby-West Kimberley 65 42-44

Donnybrook-Balingup 65 42-44

Dowerin 42-44

Dumbleyung 65 42-44

Dundas 65 42-44

East Fremantle 51 35-42

East Pilbara 42-44

Council District Page Reference Residential Home Care

Esperance 65 42-44

Exmouth 65 42-44

Fremantle 51 35-42

Gingin 42-44

Gnowangerup 66 42-44

Goomalling 66 42-44

Gosnells 51 - 52 35-42

Greater Geraldton 65 - 66 42-44

Halls Creek 66 42-44

Harvey 66 42-44

Irwin 66 42-44

Jerramungup 42-44

Joondalup 52 - 53 35-42

Kalamunda 53 35-42

Kalgoorlie-Boulder 66 42-44

Karratha 66 42-44

Katanning 66 42-44

Kellerberrin 67 42-44

Kent 42-44

Kojonup 67 42-44

Kondinin 67 42-44

Koorda 42-44

Kulin 42-44

Kwinana 53 35-42

Lake Grace 67 42-44

Laverton 67 42-44

Leonora 42-44

Mandurah 67 42-44

Manjimup 67 42-44

Meekatharra 67 42-44

Melville 53, 56 35-42

Menzies 42-44

Merredin 68 42-44

Mingenew 42-44

Moora 68 42-44

Morawa 68 42-44

Mosman Park 56

Suburb and town reference index

A list of suburbs and the page references where all of the aged care homes in that suburb are listed. If a suburb/town is not listed, please refer to the next closest suburb.

Suburb / town Page

Albany 33

Albany 63

Alfred Cove 53

Alkimos 62

Applecross 53

Armadale 47

Ascot 47

Aubin Grove 50

Augusta 63

Balcatta 57

Bassendean 47

Bateman 53

Bayswater 47

Belmont 47

Bentley 49

Beverley 63

Bicton 53

Bluff Point 65

Booragoon 53

Boyup Brook 63

Bridgetown 64

Broadwater 64

Brookton 64

Broome 64

Bruce

Bunbury 64

Busselton 64

Byford 57

Calista 53

Camillo 47

In Home Care Services

In Home Care Services

Home Care Packages directory –Approved Providers

Approved Home Care Package (HCP) providers deliver home care and support services to members of the community who live at home.

If you’ve been approved for a Government funded HCP of any type you may approach any approved HCP provider to provide the services you need.

Some providers may only service one region while others can service multiple areas.

On the following pages you’ll find alphabetical lists of approved providers in Western Australia.

To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages.

The reference tables are organised in five metropolitan regions: Metro East, Metro North, Metro South, Perth North, and Perth South. Metropolitan listings start on page 35.

Tables organised into the five regional areas of Far North, Mid North, Mid West, South and South East then follow on page 42.

The lists below and on the next page are a quick reference guide to help you find in which group council districts in metropolitan are listed. For example: Claremont LGA is grouped under Perth North.

HCP Metropolitan Council districts

Armadale

Bassendean

North

Bayswater Perth North

Belmont Perth South

Cambridge Perth North

Canning

Claremont

Cockburn

Cottesloe

East

Fremantle

Perth South

Perth North

Metro South

Perth North

Perth South

Perth South

Gosnells Metro East

Joondalup Metro North

Kalamunda Metro East

Kwinana Metro South

Serpentine-Jarrahdale

HCP Regional Council districts

Council District Region

Albany South

Ashburton Far North

Augusta-Margaret River South

Beverley Mid West

Boddington South

Boyup Brook South

Bridgetown-Greenbushes South

Brookton South

Broome Far North

Broomehill-Tambellup South

Bruce Rock Mid West

Bunbury South

Busselton South

Capel South

Carnamah Mid West

Carnarvon Mid North

Chapman Valley Mid West

Chittering Mid West

Collie South

Coolgardie South East

Coorow Mid West

Corrigin South

Cranbrook South

Cuballing South

Cue Mid North

Cunderdin Mid West

Dalwallinu Mid West

Dandaragan Mid West

Dardanup South

Denmark South

Derby-West Kimberley Far North

Donnybrook-Balingup South

Dowerin Mid West

Dumbleyung South

Dundas South East

East Pilbara Far North

Council District Region

Esperance South East

Exmouth Far North

Gingin Mid West

Gnowangerup South

Goomalling Mid West

Greater Geraldton Mid West

Halls Creek Far North

Harvey South

Irwin Mid West

Jerramungup South

Kalgoorlie-Boulder South East

Karratha Far North

Katanning South

Kellerberrin Mid West

Kent South

Kojonup South

Kondinin South

Koorda Mid West

Kulin South

Lake Grace South

Laverton Mid North

Leonora Mid North

Mandurah South

Manjimup South

Meekatharra Mid North

Menzies South East

Merredin Mid West

Mingenew Mid West

Moora Mid West

Morawa Mid West

Mount Magnet Mid North

Mount Marshall Mid West

Mukinbudin Mid West

Murchison Mid North

Murray South

Nannup South

Council District Region

Narembeen

Mid West

Narrogin South

Ngaanyatjarraku Mid North

Northam Mid West

Northampton

Mid North

Nungarin Mid West

Perenjori Mid West

Pingelly South

Plantagenet South

Port Hedland Far North

Quairading Mid West

Ravensthorpe South East

Sandstone Mid North

Shark Bay Mid North

Tammin Mid West

Three Springs Mid West

Toodyay Mid West

Trayning

Mid West

Upper Gascoyne Mid North

Victoria Plains Mid West

Wagin South

Wandering South

Waroona South

West Arthur South

Westonia Mid West

Wickepin South

Williams South

Wiluna Mid North

Wongan-Ballidu Mid West

Woodanilling South

Wyalkatchem Mid West

Wyndham-East Kimberley Far North

Yalgoo Mid North

Yilgarn South East

York

Mid West

Council (LGA*) maps

These maps provide you with a geographical reference to the council areas in Western Australia.

How to read the HCP table

The table on the next few pages lists approved HCP providers in alphabetical order, detailing the HCP levels they offer and if they offer any package supplements.

Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au

The same type of care and services are provided under each HCP level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance.

The hours of care are increased at each level of care, i.e. more hours of care and services are provided under HCP Level 4 and the least under HCP Level 1.

Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y, or for people who live in rural or remote areas t. The Cultural Environment g indicates providers offering services for people from culturally diverse backgrounds.

Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

These icons help you find the packages that are most suitable for you.

General packages suitable for all eligible clients

Packages for people with dementia 8

e

Packages for people who are financially or socially disadvantaged Y

Packages for people with housing needs and at risk of homelessness

Packages for people who live in rural, remote or isolated areas R

Packages for Veterans Z

When Annie lost her hearing, she began to lose her connection with Jack, too. I just had to do something. “ “

“Annie had a stroke and lost her hearing. It became so hard for her to communicate with her friends and family, and it was especially hard on her husband, Jack, who loves her dearly and is her prime carer.

During my training I’d learned how relationships can become strained as physical or communication difficulties arise. So, with the help of our IT team, we created a solution. We got an iPad for Annie and showed them how to use dictation software that converted Jack’s spoken words into text. It brought so much happiness back into their lives. And into mine.”

Professionally trained. Naturally kind.

Nezha Delorme, Amana Living Client Services Manager

General packages suitable for all eligible clients

Packages for people with dementia

These icons help you find the packages that are most suitable for you.

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Caring

Caring With Understanding

With Understanding , Kindness And

Caring With Understanding

,

,

Kindness And Respect

Respect

Caring With Understanding , Kindness And Respect

Kindness And Respect

Caring With Understanding , Kindness And Respect

When life becomes a little difficult you aren’t alone, we’re here to help and there are so many ways we can do this. Our friendly team can help you design a care plan around your needs and whatever is most important to you . T hen they help you select your own team , so you can always look forward to welcoming your support person into your home at a time that is best for you.

When life becomes a little difficult you aren’t alone, we’re here to help and there are so many ways we can do this. Our friendly team can help you design a care plan around your needs and whatever is most important to you . T hen they help you select your own team , so you can always look forward to welcoming your support person into your home at a time that is best for you.

When life becomes a little difficult you aren’t alone, we’re here to help and there are so many ways we can do this. Our friendly team can help you design a care plan around your needs and whatever is most important to you . T hen they help you select your own team , so you can always look forward to welcoming your support person into your home at a time that is best for you.

When life becomes a little difficult you aren’t alone, we’re here to help and there are so many ways we can do this. Our friendly team can help you design a care plan around your needs and whatever is most important to you . T hen they help you select your own team , so you can always look forward to welcoming your support person into your home at a time that is best for you.

Just some of the ways we could support you

When life becomes a little difficult you aren’t alone, we’re here to help and there are so many ways we can do this. Our friendly team can help you design a care plan around your needs and whatever is most important to you . T hen they help you select your own team , so you can always look forward to welcoming your support person into your home at a time that is best for you.

Just some of the ways we could support you

Just some of the ways we could support you

Just some of the ways we could support you

❖ Companionship & Outings

❖ Companionship & Outings

❖ Meal Preparation

❖ Meal Preparation

Just some of the ways we could support you

❖ Companionship & Outings

❖ Companionship & Outings

❖ Meal Preparation

❖ Transport

❖ Transport

❖ Dietary Supplements

❖ Dietary Supplements

❖ Companionship & Outings

❖ Transport

❖ Transport

❖ Meal Preparation

❖ Dietary Supplements

❖ Shopping

❖ Shopping

❖ Medication Assistance

❖ Medication Assistance

❖ Shopping

❖ Shopping

❖ Transport

❖ Dietary Supplements

❖ Medication Assistance

❖ Housework & Gardening

❖ Housework & Gardening

❖ Personal Care.

❖ Personal Care.

❖ Housework & Gardening

❖ Housework & Gardening

❖ Shopping

❖ Home & Gar den Maintenance

❖ Home & Gar den Maintenance

❖ Personal Care.

❖ Medication Assistance

❖ Home & Gar den Maintenance

❖ Home & Gar den Maintenance

❖ Housework & Gardening

❖ Personal Care.

❖ Minor Home Modifications

❖ Minor Home Modifications

❖ Home & Gar den Maintenance

❖ Minor Home Modifications

❖ Minor Home Modifications

❖ Minor Home Modifications

❖ Allied Health Services & Aids

❖ Allied Health Services & Aids

❖ Allied Health Services & Aids

❖ Allied Health Services & Aids

❖ Home Nursing

❖ Home Nursing

❖ Home Nursing

❖ Meal Preparation ❖ Dietary Supplements ❖ Medication Assistance ❖ Personal Care. ❖ Allied Health Services & Aids ❖ Home Nursing

❖ Home Nursing

We have been taking care of people in the Perth community for 25 years and we would take very good care of you too.

We have been taking care of people in the Perth community for 25 years and we would take very good care of you too.

We have been taking care of people in the Perth community for 25 years and we would take very good care of you too.

We have been taking care of people in the Perth community for 25 years and we would take very good care of you too.

We have been taking care of people in the Perth community for 25 years and we would take very good care of you too.

To find out how we can help you please contact our friendly team at info@cpegroup.biz or call us on 1300 665 082

To find out how we can help you please contact our friendly team at info@cpegroup.biz or call us on 1300 665 082 www.cpegroup.biz

To find out how we can help you please contact our friendly team at info@cpegroup.biz or call us on 1300 665 082 www.cpegroup.biz

To find out how we can help you please contact our friendly team at info@cpegroup.biz or call us on 1300 665 082 www.cpegroup.biz

To find out how we can help you please contact our friendly team at info@cpegroup.biz or call us on 1300 665 082 www.cpegroup.biz

Government

Government

Government

www.cpegroup.biz Government

You select your own support team so you can look forward to welcoming them into your home at a time that is best for you .

You select your own support team so you can look forward to welcoming them into your home at a time that is best for you .

You select your own support team so you can look forward to welcoming them into your home at a time that is best for you .

You select your own support team so you can look forward to welcoming them into your home at a time that is best for you .

You select your own support team so you can look forward to welcoming them into your home at a time that is best for you .

Note: 1. Arabic, CALD, Greek, Italian, Macedonian, Western European 3. Asian, Burmese, CALD, Indian, Sinhalese, Sri Lankan, Tamil 2. Bosnian, Croatian, Former Yugoslavian, Serbian, Slavic 4. Asian, CALD, European, South African

General packages suitable for all eligible clients

Packages for people with dementia

These icons help you find the packages that are most suitable for you.

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Note: 1. Bosnian, Chinese, Croatian, Dutch, Egyptian, Filipino, German, Greek, Hungarian, Indian, Italian, Lebanese, Macedonian, Maltese, Polish, Russian, Serbian, Sri Lankan, Ukrainian, Vietnamese

– Transport conditions apply

2. Oxygen and Enteral Feeding Supplement supplied.

3. Bosnian, Croatian, European, Filipino, Former Yugoslavian, German, Polish, Russian, Serbian, Slavic

Bosnian, Croatian, Former Yugoslavian, Serbian, Slavic

Asian, CALD, European, South African 6. ATSI - Packages for clients in remote Aboriginal communities in the Kimberleys & also considered in towns where there is a service provider gap

How to read the residential tables

How to read the residential tables

Residential icon definitions

Residential icon definitions

Icons in the residential listings represent various types of services available in aged care facilities.

Icons in the residential listings represent various types of services available in aged care facilities.

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia.

Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures. Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non-hospital’ environment to optimise their functional capacity.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non-hospital’ environment to optimise their functional capacity.

Culturally Specific — Care services catering to the needs of those from non-English speaking or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.

Culturally Specific — Care services catering to the needs of those from non-English speaking or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Western Australian Residential aged care homes

Council (LGA*) maps

These maps provide you with a geographical reference to the council areas in Western Australia.

ARMADALE to BELMONT

Council

Armadale 6112

Camillo 6111

Kelmscott 6111

Bassendean 6054

6053

Embleton 6062

Maylands 6051

Morley 6062

Noranda 6062

Ascot 6104

Belmont 6104

“ “

Stephanie Buckland, CEO

“Amana Living supports thousands of older people with the care and support services they need in their own homes, or one of ours.

From our carers to maintenance officers, nurses to therapists, every member of our team is carefully selected for their kind nature, and professionally trained to meet our high standards.

As a not-for-profit organisation, providing the best possible care for each and every customer is our total focus.”

Professionally trained. Naturally kind.

BELMONT continued to CANNING

BELMONT Council continued Redcliffe 6104

6103

Jolimont 6014

6010

Wembley 6014

6148

6148

6148

Grove 6164

6163

6163

6163

6163

GOSNELLS

6010

6011

Fremantle 6158

6160

6163

Fremantle 6159

White Gum Valley 6162

GOSNELLS Council Canning Vale 6155

6110

Maddington 6109

GOSNELLS

Martin 6110

Duncraig 6023

Edgewater 6027

Joondalup 6027

Kingsley 6026

JOONDALUP

JOONDALUP Council

Kinross 6028

KALAMUNDA Council

Carmel 6076

Forrestfield 6058

High Wycombe 6057

Lesmurdie 6076

Calista 6167

Alfred Cove 6154

Applecross 6153

6150

6157

Booragoon 6154 Regents

Bull Creek 6149

Looking for aged care support?

At Regis, we understand that ageing can come with its own set of challenges. That’s why for the past 30 years, we’ve been dedicated to helping senior Australians find joy and fulfillment in every day. Our permanent and respite care services are designed to meet your unique needs and support you in realising your wellbeing goals.

At Regis, you can expect to be treated with the utmost respect and dignity. Our caring and compassionate team will work with you to create a personalised care plan that fits your individual needs and preferences.

If you’re looking for a place to call home, where you can live a meaningful life surrounded by people who care, look no further than Regis.

WA Aged Care Homes

Regis Bunbury

Regis Como

Regis Embleton

Regis Greenmount

Regis Nedlands

Regis North Fremantle

Regis Port Coogee

Regis Weston

Regis Woodlands

WA Other Services

Regis Day Therapy Centre Nedlands

Regis Health and Wellness Centre Port Coogee

MELVILLE Council

Melville 6156

Murdoch 6150

Myaree 6154

Willagee 6156

Mosman Park 6012

Council

Greenmount 6056

6073

Mount Claremont 6010

6009

PERTH Council

East Perth 6004

PERTH continued to STIRLING

PERTH Council continued West Perth 6005

Cooloongup 6168

Port

6172

Rockingham 6168

Shoalwater 6169

Singleton 6175

6169

Byford 6122

Como 6152

Kensington 6151

Salter Point 6152

6021

Carine 6020

STIRLING continued

STIRLING Council continued Dianella 6059

Glendalough 6016

Gwelup 6018

Inglewood 6052

Innaloo 6018

Joondanna 6060

Karrinyup 6018

Mirrabooka 6061

6050

Osborne Park 6017

Scarborough 6019

Wembley 6014

For over 25 years, St Basil’s WA has provided Western Australians with safe and affordable quality Care at Home, Community Support and Health & Re-ablement Services.

St Basil’s offers all levels of Home Care Packages and gives you choice and flexibility in how we help you with your everyday lives, including cleaning, gardening, cooking, showering and more.

St Basil’s also offers support to Commonwealth Home Support Program recipients, caring for you or your loved one in your home, providing respite, and supporting you to get out and about and spend a day with friends at our Community Centre in Dianella, offering a range of outings and activities.

St Basil’s approach is always about You, living your life. Your care and support services meet your personal preferences and needs, and are delivered with Respect, Integrity and Empathy.

If you are from a non-English speaking background, wherever possible St Basil’s will provide you with a support worker who understands you and your culture, shares your interests, and speaks your language.

STIRLING Council continued

Woodlands 6018

Yokine 6060

Aegis Stirling

Jolimont 6014

Subiaco 6008

Council

Ellenbrook 6069

6055

6056

Enriching your Aged Care Journey

SwanCare is a leading residential aged care service provider based just 15 minutes from the Perth CBD. For those no longer able to live independently at home, SwanCare’s four residential aged care centres cater to a broad range of services including clinical, dementia, palliative, respite and complex care needs such as PEG, NGT, MND and more.

At SwanCare, our sense of community is important. We offer a range of social engagement activities, catering to all levels of ability, with residents and families invited to participate in activity planning.

As a premier provider of aged care services since 1961, residents can rest assured that they will receive a high level of professional and compassionate care, delivered by an awardwinning, highly skilled team of staff members. The wealth of knowledge contained within our trusted team, and the dedication they show in caring for all residents, allows families to feel confident in choosing SwanCare.

To discuss how SwanCare can make the transition into residential aged care an enriching experience, contact Admissions Manager, Leanne LeBrun, on 08 6250 0250 or by emailing care@swancare.com.au.

VINCENT to WANNEROO

6004

6003

6007

6050

6006

Alkimos 6038

6065

6064

6030

ALBANY to BOYUP BROOK

Albany 6330

6330

6330

Park 6330

6330

Augusta 6290

Margaret River 6285

Beverley 6304

Boyup Brook 6244

BRIDGETOWN-GREENBUSHES to COLLIE

Bridgetown 6255

Collie 6225

6418

6230

Corrigin 6375

Council

Dalwallinu 6609

Council

Eaton 6232

Council

Denmark 6333

Derby 6728

Fitzroy Crossing 6765

Donnybrook 6239

Dumbleyung 6350

Council

Norseman 6443

Council

Esperance 6450

Exmouth 6707

Bluff Point 6530

GERALDTON (GREATER)

to KATANNING

Port Denison 6525 Dongara/Eneabba/Mingenew

Kalgoorlie 6430

Roebourne 6718

6317

KELLERBERRIN to MEEKATHARRA

6410

Kojonup 6395

Kondinin 6367

6440

Park 6210

6210

6210

6210

6210

6258

6260

Council

Meekatharra 6642 Meekatharra

MERREDIN to QUAIRADING

Merredin 6415

Moora 6510

6623

Pinjarra 6208

Nannup 6275

6369

Narrogin 6312

Ngaanyatjarra-Giles 6431

Kungkarrangkalpa

Northam 6401

Northampton 6535

Mount

6324

South Hedland 6722

Quairading 6383

RAVENSTHORPE to YORK

RAVENSTHORPE Council

Ravensthorpe 6346

Three Springs 6519

Kununoppin 6489

Wagin 6315

Council

Waroona 6215

WONGAN-BALLIDU Council

Wongan Hills 6603

Wongan

6485

Kununurra 6743

Council

Southern Cross 6426

YORK Council

York 6302

Aged Care Homes with Extra Services

All extra service providers are also listed in the directory on page 76

Acacia Living Group, Menora Gardens AC51 Alexander Dr Menora 6050 9436

Amana Living Lady McCusker Home27 Beddi Rd

Amana Living Peter Arney Home 1 Gentilli Way Salter

Bedingfeld Lodge 4 Bedingfeld Rd

Fields

Culturally appropriate aged care homes

Table of aged care homes/residential care facilities offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race, or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding, or heightened understanding of the special needs of the cultural group.

ATSI Amana Living Kalgoorlie Edward Collick Home Kalgoorlie 1300 050 938 16787

ATSI Baptistcare Morrison Gardens Midland 1300 660 640 17038

ATSI Germanus Kent House SCC (WA) Broome 1300 000 161 17030

ATSI Hall & Prior Windsor Park Aged Care Home Carlisle 9472 9488 16771

ATSI Halls Creek People's Church Aged Care Facility Halls Creek 9168 6524 16992

ATSI Juniper Gerdewoonem Kununurra 1300 313 000 20367

ATSI Juniper Guwardi Ngadu Fitzroy Crossing 1300 313 000 17028

ATSI Juniper Numbala Nunga Derby 1300 313 000 16639

ATSI Kungkarrangkalpa Aged Care Facility Ngaanyatjarra-Giles 8955 8068 17224

ATSI Meekatharra Hospital Meekatharra 9981 0600 17067

ATSI Yaandina Aged Care Centre Roebourne 9182 1365 16706

Bosnian MYVISTA Balcatta Balcatta 6393 1000 16676

Bosnian MYVISTA Mirrabooka Mirrabooka 9207 4666 38885

CALD Aegis Shoreline North Coogee 6268 1500 22364

CALD Braemar Cooinda Willagee 6279 3636 20751 CALD Braemar House East Fremantle 6279 3636 16694 CALD Braemar Village Willagee 6279 3636 17159

CALD Carine Parkside Care Community Carine 1300 842 924 21254

CALD CraigCare Albany Yakamia 0419 856 664 16885

CALD Hellenic Community Aged Care Dianella 9303 3870 16774

CALD Manoah House Martin 9398 5031 17009

CALD MYVISTA Balcatta Balcatta 6393 1000 16676

CALD MYVISTA Mirrabooka Mirrabooka 9207 4666 38885

CALD Ritcher Lodge Bayswater 9272 8733 17058

Chinese Hall & Prior Concorde Aged Care HomeSouth Perth 9367 7559 16686

Chinese Regents Garden Residential Care Bateman Bateman 0433 387 760 16855

Chinese Residency by Dillons Mount LawleyMount Lawley 9271 5674 16697

Croatian MYVISTA Balcatta Balcatta 6393 1000

Croatian MYVISTA Mirrabooka Mirrabooka 9207 4666 38885

Croatian Villa Dalmacia Aged Care FacilitySpearwood 9418 5222 16763

Dutch Fair Haven Home Armadale 9399 7173 16990

Dutch Manoah House Martin 9398 5031 17009

European Italian Village Fremantle White Gum Valley 9430 8111 16998

European Narrogin Cottage Homes Narrogin 9881 1677 16991

Fmr Yugoslavian MYVISTA Balcatta Balcatta 6393 1000 16676

Fmr Yugoslavian MYVISTA Mirrabooka Mirrabooka 9207 4666 38885

Italian Aegis Shoreline North Coogee 6268 1500 22364

Italian Aegis St Michael's North Perth 9227 2900 16770

Italian Hall & Prior Leighton Aged Care HomeWest Perth 9328 9355 16631

Italian Italian Village Fremantle White Gum Valley 9430 8111 16998

Italian MYVISTA Balcatta Balcatta 6393 1000 16676

Italian MYVISTA Mirrabooka Mirrabooka 9207 4666 38885

Italian Residency by Dillons Mount LawleyMount Lawley 9271 5674 16697

Finding Providers

Italian Villa Dalmacia Aged Care FacilitySpearwood 9418 5222 16763

Italian Villa Terenzio Marangaroo 9247 0888 16656

Jewish Maurice Zeffert Dianella 9375 4600 17018

LGBTIQ Hall & Prior Tuohy Aged Care HomeMidland 9274 1756 16766

Macedonian Aegis St Michael's North Perth 9227 2900 16770

Macedonian Hall & Prior Leighton Aged Care HomeWest Perth 9328 9355 16631

Macedonian MYVISTA Balcatta Balcatta 6393 1000 16676

Macedonian MYVISTA Mirrabooka Mirrabooka 9207 4666 38885

NESB Hellenic Community Aged Care Dianella 9303 3870 16774

Polish Residency by Dillons Mount LawleyMount Lawley 9271 5674 16697

Portuguese Villa Dalmacia Aged Care FacilitySpearwood 9418 5222 16763

Serbian MYVISTA Balcatta Balcatta 6393 1000 16676

Serbian MYVISTA Mirrabooka Mirrabooka 9207 4666 38885

Vietnamese Residency by Dillons Mount LawleyMount Lawley 9271 5674 16697

Culturally appropriate Home Care Packages

Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

African Comfort Keepers Perth - South of the River 9315 2200 19580

Arabic Comfort Keepers Perth - South of the River 9315 2200 19580

Arabic Home Caring

1300 875 377 39049

Arabic Multicultural Services Centre of WA 9328 2699 38813

Arabic St Basil's Home Care Packages 6146 2585 17777

Asian Chung Wah CC Home Care Packages 9328 3988 17754

Asian Home Caring 1300 875 377 39049

Asian Multicultural Services Centre of WA 9328 2699 38813

Asian Triple A Care 9328 3435 17782

Asian Umbrella Multicultural Community Care Services 9275 4411 21464

ATSI Bethanie Community Care Mid West 13 11 51 18421

ATSI Cockburn Care Home Care Packages 9411 3780 17735

ATSI Juniper Home Care

ATSI Juniper Kununurra Community Care

ATSI Let's Get Care (WA)

ATSI Ngaanyatjarra Health Community Care Centre

313 000 18080

313 000 17750

497 442 38282

227 618 19624

CALD Bethanie Community Care Perth Metro North 13 11 51 17798

CALD Bethanie Community Care South West 13 11 51 17733

CALD Brightwater at Home

CALD Catholic Homes - Home Care Services Metropolitan

CALD Catholic Homes - Home Care Services Regional

CALD Chung Wah CC Home Care Packages

CALD Claro Aged Care & Disability Services

1300 223 968 17728

1300 244 000 21188

1300 244 000 38333

9328 3988 17754

1300 303 770 22122

CALD Comfort Keepers Perth North/Hills/Mandurah 9492 8920 18430

CALD HCP Country Region| Southern Plus

CALD Home Support Services (WA)

1300 000 161 17776

1800 854 300 21929

CALD Italo-Australian Welfare & Cultural Centre (ICare Community Services [HCP Program/In Home Care]) 9228 2220 17799

CALD Let's Get Care (WA)

1300 497 442 38282

CALD MCWA - Aged Care With A Difference 03 9318 1111 22041

CALD Multicultural Services Centre of WA 9328 2699 38813

CALD MYVISTA Home Care 6393 1000 18042

CALD People Who Care

9379 1944 16834

CALD People Who Care - Perth Metro Region 9379 1944 19555

CALD People Who Care North Metro

CALD Rainbow Multicultural Aged Care Program

CALD Southcare Home Care Packages

CALD St Basil's Home Care Packages

CALD Triple A Care

CALD Umbrella Multicultural Community Care Services Inc

CALD White Oak Home Care Packages

Cambodian Chung Wah CC Home Care Packages

Chinese Chung Wah CC Home Care Packages

Chinese Home Caring

Chinese Peel Community Care

Croatian MCWA - Aged Care With A Difference

Croatian MYVISTA Home Care

Croatian Peel Community Care

Croatian Rainbow Multicultural Aged Care Program

Croatian St Simeon Healthcare

Croatian St Simeon HealthCare Service (WA)

Dutch CURA In-Home Care

Dutch Peel Community Care

9379 1944 19559

9271 2026 17759

9450 6233 17775

6146 2585 17777

9328 3435 17782

9275 4411 21464

9301 0299 20085

9328 3988 17754

9328 3988 17754

1300 875 377 39049

9531 2076 38762

03 9318 1111 22041

6393 1000 18042

9531 2076 38762

9271 2026 17759

02 8645 4010 43604

0478 184 732 38307

9382 1983 17779

9531 2076 38762

Estn European Rainbow Multicultural Aged Care Program 9271 2026 17759

Egyptian Peel Community Care

European Comfort Keepers Perth - South of the River

European CURA In-Home Care

European Italo-Australian Welfare & Cultural Centre (ICare Community Services [HCP Program/In Home Care])

European MCWA - Aged Care With A Difference

European Rainbow Multicultural Aged Care Program

European St Simeon Healthcare

9531 2076 38762

9315 2200 19580

9382 1983 17779

9228 2220 17799

03 9318 1111 22041

9271 2026 17759

02 8645 4010 43604

European Umbrella Multicultural Community Care Services Inc 9275 4411 21464

Filipino Chung Wah CC Home Care Packages

Cultural Group Service Provider

Filipino Morrissey Homestead

9725 4699 54982

Filipino Peel Community Care 9531 2076 38762

Filipino St Simeon Healthcare 02 8645 4010 43604

Fmr Yugoslavian MCWA - Aged Care With A Difference 03 9318 1111 22041

Fmr Yugoslavian Rainbow Multicultural Aged Care Program 9271 2026 17759

Fmr Yugoslavian St Simeon Healthcare 02 8645 4010 43604

Fmr Yugoslavian St Simeon HealthCare Service (WA) 0478 184 732 38307

German CURA In-Home Care 9382 1983 17779

German Morrissey Homestead 9725 4699 54982

German Peel Community Care 9531 2076 38762

German St Simeon Healthcare 02 8645 4010 43604

Greek Home Caring 1300 875 377 39049

Greek Peel Community Care 9531 2076 38762

Greek St Basil's

Italian

LGBTIQ

LGBTIQ

LGBTIQ

LGBTIQ

9328 3988 17754

Linguistically Diverse

Finding Providers

Culturally Appropriate Home Care Packages

LGBTIQ People Who Care North Metro 9379 1944 19559

Macedonian CURA In-Home Care

9382 1983 17779

Macedonian MCWA - Aged Care With A Difference 03 9318 1111 22041

Macedonian MYVISTA Home Care 6393 1000 18042

Macedonian Peel Community Care 9531 2076 38762

Macedonian Rainbow Multicultural Aged Care Program 9271 2026 17759

Macedonian St Basil's Home Care Packages 6146 2585 17777

Malaysian Chung Wah CC Home Care Packages 9328 3988 17754

Malaysian CURA In-Home Care 9382 1983 17779

Maltese CURA In-Home Care 9382 1983 17779

Maltese MCWA - Aged Care With A Difference

03 9318 1111 22041

Maltese Peel Community Care 9531 2076 38762

Nepalese Morrissey Homestead 9725 4699 54982

NESB Enrich Living Services WA Metropolitan 1300 202 003 17723

NESB Let's Get Care (WA) 1300 497 442 38282

NESB Rainbow Multicultural Aged Care Program 9271 2026 17759

Nthn European Rainbow Multicultural Aged Care Program 9271 2026 17759

Polish Peel Community Care

9531 2076 38762

Polish Rainbow Multicultural Aged Care Program 9271 2026 17759

Polish St Simeon Healthcare

02 8645 4010 43604

Russian MCWA - Aged Care With A Difference 03 9318 1111 22041

Russian Peel Community Care

9531 2076 38762

Russian Rainbow Multicultural Aged Care Program 9271 2026 17759

Russian St Simeon Healthcare

Serbian MCWA - Aged Care With A Difference

Serbian Peel Community Care

02 8645 4010 43604

03 9318 1111 22041

9531 2076 38762

Serbian Rainbow Multicultural Aged Care Program 9271 2026 17759

Serbian St Simeon Healthcare 02 8645 4010 43604

Serbian St Simeon HealthCare Service (WA) 0478 184 732 38307

Singaporean Chung Wah CC Home Care Packages 9328 3988 17754

Sinhalese Triple A Care 9328 3435 17782

Slavic MCWA - Aged Care With A Difference 03 9318 1111 22041

Slavic Rainbow Multicultural Aged Care Program 9271 2026 17759

Slavic St Simeon Healthcare 02 8645 4010 43604

Slavic St Simeon HealthCare Service (WA) 0478 184 732 38307

South African Comfort Keepers Perth - South of the River 9315 2200 19580

South African CURA In-Home Care 9382 1983 17779

South African Umbrella Multicultural Community Care Services Inc 9275 4411 21464

Sthn European CURA In-Home Care 9382 1983 17779

Sthn European Italo-Australian

Sthn

Spanish Italo-Australian Welfare & Cultural

Centre Based Care (CBC)

Centre Based Care (CBC)

Finding Providers

Day Therapy Centres

Products & Services

ADVOCACY AND INFORMATION

Catholic Homes - Products and Services

COTA Holidays

COTA Membership

(08)

1300 244 000 38925

1300 150 050 37983

1300 140 050 37463

Home Care and Residential Care Consultant 0449 678 535 63285

Italo-Australian Welfare & Cultural Centre Inc 9228 2220 996

Multicultural Services Centre of WA 9444 8283 47780

Simpatica - Care Inspired Consultancy 0403 297 869 62671

St Barts Care Finder - Assistance with Care and Housing 9323 5100 38135

Stress Less Aged Care Consultancy 0414 772 977 38884 ASSESSMENTS

Amana Living McCusker Nurse Service North 9424 6396 37626

Amana Living McCusker Nurse Service South 9424 6697 37979

Care Net Community Nursing Services 9385 5100 37795

Catholic Homes - Products and Services

1300 244 000 38925

Dementia Support Australia WA 1800 699 799 37379

Italo-Australian Welfare & Cultural Centre Inc 9228 2220 996

Multicultural Services Centre of WA 9328 2699 12849

My Flex Disability 9427 7500 48486

Right at Home - WA

Right at Home RightCare

ASSISTIVE TECHNOLOGY

1300 363 802 63499

07 3054 1360 22069

Guardian Safety Pendants 6336 9448 63994

Surgical House Continence Products & Accessories 9381 4199 37546 CASE MANAGEMENT

Care Net Community Nursing Services 9385 5100 37795

Catholic Homes - Products and Services

Dementia Support Australia WA

1300 244 000 38925

1800 699 799 37379

Focused Care 9302 1737 38501

Italo-Australian Welfare & Cultural Centre Inc 9228 2220 996

Multicultural Services Centre of WA 9328 2699 12849

My Flex Disability 9427 7500 48486

My Flex Training 9427 7518 37371

Right at Home - WA 1300 363 802 63499

Right at Home RightCare 07 3054 1360 22069

St Barts Care Finder - Assistance with Care and Housing 9323 5100 38135

Stress Less Aged Care Consultancy 0414 772 977 38884

DEMENTIA ADVISORS

Amana Living McCusker Nurse Service North 9424 6396 37626

Amana Living McCusker Nurse Service South 9424 6697 37979

Dementia Support Australia WA 1800 699 799 37379

Home Care and Residential Care Consultant 0449 678 535 63285

Home Care Dementia Services| Southern Plus 1300 000 161 37980

Multicultural Services Centre of WA 9444 8283 47780

My Flex Disability 9427 7500 48486

EDUCATION AND TRAINING

Care Net Community Nursing Services 9385 5100 37795

2220 996

Products & Services

EDUCATION AND TRAINING continued

My Flex Disability 9427 7500 48486

My Flex Training 9427 7518 37371

Simpatica - Care Inspired Consultancy 0403

COTA