DPS GUIDE TO New South Wales & ACT 2020
We’ll guide you to the right choice
Home Care Residential Care Retirement Living
AgedCareGuide.com.au | TalkingAgedCare.com.au |
/ TalkingAgedCare |
@TalkingAgedCare
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Northern Beaches
Richmond
Hawkesbury The Ponds
Penrith
Warriewood
Glenhaven
Turramurra
Castle Hill
Gordon^
Penrith Caddens
Forestville
^opening 2021
Winston Hills Rooty Hill
Parramatta Glebe Rushcutters Bay
Sydney City
Woollahra
Liverpool South Hurstville
Oran Park
Jannali
*
Kirrawee
*Residential care opening at Oran Park late-2020
Malabar
Taren Point
Cronulla
Campbelltown
Key Retirement Living Residential Care Woonona
Wollongong Bowral Dapto
Port Kembla
Further South Nowra
Call 1300 111 278 anglicare.org.au
- add a green circle next to the blue triangle for - remove Beecroft and triangle - add a blue triangle next to the green circle for - add an asterisk at the bottom of the page to re
Experience the Anglicare difference At Anglicare, we’re all about providing you with life-enriching support, now and in the future. We are a Christian not-for-profit organisation with over 160 years of experience in supporting residents and clients of the Greater Sydney and Illawarra regions, so you can be sure that we have a service that meets your needs.
Anglicare can support you in many ways: Gordon
Home care
Affordable rental Housing for older people
Government-funded and private Oran Park and add an asterisk next to it ead *Residential care opening at Oran Park late-2020 services across the Greater Sydney and Illawarra regions
Other aged care services Retirement living
23 Villages
Dementia and mental healthcare, palliative care, nutrition, falls prevention, clinical research, and lifestyle support
Residential care homes
Pastoral care
24 Homes
Respite
Social groups, in-home and centre-based respite across the Greater Sydney and Illawarra regions
Spiritual and emotional support
$
Community services
Food and financial assistance, migrant and refugee services, counselling and mental health
2
NSW & ACT 2020
w w w. A g e d C a r e G u i d e . c o m . a u
COTA message “At a time when there has been significant negative media coverage about aged care, and a Royal Commission into Quality and Safety in Aged Care, it’s important to be reminded that Australia has one of the best aged care systems in the world. Parts of the media like to focus on the negatives and imply that they are the general rule. They are not. It ignores the fact that every day, thousands of older Australians are receiving quality support to live longer in their own homes or are being cared for in a safe environment by dedicated passionate staff in aged care homes across the country.
COTA message
Those same media consistently refuse to air positive stories about remarkable new developments in aged care happening all over Australia, or even stories about what is being done to address the problems that do exist. I know this first hand, because ABC programs like Four Corners and 7.30 have declined to have me on their exposes because I want to focus on solutions. COTA convinces government to adopt new policies and standards, but those media are not interested. Over the last few years we have seen important changes in aged care. In 2012, the then Labor government announced a 10 year plan to increase Home Care Packages (HCPs) from 60,000 to 140,000. We know now that number is grossly insufficient but at the time it was a quantum shift. As I write, the Coalition has increased the 2022/23 target to 157,000 packages, and brought forward 20,000 of them to earlier dates, but many more will be needed to bring waiting times to a reasonable level. I’m confident this will happen. In February 2017, the HCP program underwent ground-breaking change as a result of a
Coalition pledge in the 2015 Budget. HCPs went from being assigned to aged care providers to being under the control of the consumer, the person who uses the package, or their family. The consumer can now negotiate what they want and take the package to any provider they choose and move it if they are not happy. Since then, the Minister has legislated to require that providers give consumers much more information about services and prices. In the 2018 Federal Budget, the Coalition agreed in principle to a COTA demand that just as HCPs are now allocated to consumers, so will residential care funding be in future. High quality providers who are in demand, with waiting lists, will be able to offer services to new people, which they cannot do now. An Impact Study is underway to plan how and when to do this, but the change will happen soon. More recently we have seen the creation of the Aged Care Quality and Safety Commission which brings the accreditation, complaints and compliance functions together in a “one stop shop”. We now have a single quality framework across residential and all home care and since 1 July 2019 new aged care standards that are much more consumer focused. COTA Australia is the peak national advocacy body for older Australians. We have been the leading advocate for much greater consumer choice and control in aged care. We have had a lot of success and more is on the way. We are now partnering with DPS to improve consumer information and choice about services, and providing opportunity for direct consumer feedback and comment on services. By creating a marketplace for you to choose between providers, and giving you the opportunity to ‘Leave a Review’ of any service or village, DPS is strengthening consumer choice. An independent, unbiased resource such as this DPS Guide, together with the online directory AgedCareGuide.com.au, assists you to make the right aged care choices for your specific circumstances, and can help you take greater control of your care.”
Ian Yates AM Chief Executive COTA Australia
NSW & ACT 2020
COTA message.................................................................................................................................................................................................................................................................... 2 From the Managing Editor....................................................................................................................................................................................................................... 4 How to use the DPS Guide. ....................................................................................................................................................................................................................... 6 Aged care explained......................................................................................................................................................................................................................................... 10 Useful phone numbers................................................................................................................................................................................................................................ 13 Home care flow chart...................................................................................................................................................................................................................................... 14 Support at home....................................................................................................................................................................................................................................................... 15 – Commonwealth Home Support Programme........................................................................................................................................16 – Home Care Packages..............................................................................................................................................................................................................................21 – Private home care.........................................................................................................................................................................................................................................31 – Day therapy centres.................................................................................................................................................................................................................................33 – Centre Based Care........................................................................................................................................................................................................................................33 – Community Visitors Scheme...................................................................................................................................................................................................34 – Veterans’ support..........................................................................................................................................................................................................................................35 – Transition Care....................................................................................................................................................................................................................................................35 – Respite at home...............................................................................................................................................................................................................................................36 – Short Term Restorative Care....................................................................................................................................................................................................39 Mobility........................................................................................................................................................................................................................................................................................ 40 Regional Assessment Service (RAS).................................................................................................................................................................................. 44 Aged Care Assessment Team (ACAT)............................................................................................................................................................................. 45 Aged care flow chart........................................................................................................................................................................................................................................ 48 Aged care homes..................................................................................................................................................................................................................................................... 49 – Cost for residential care....................................................................................................................................................................................................................57 – Payment options: RAD and DAP.....................................................................................................................................................................................60 – Applying to aged care homes..............................................................................................................................................................................................62 – Waiting for residential care........................................................................................................................................................................................................63 – Deciding on a home................................................................................................................................................................................................................................64 – Moving into a home................................................................................................................................................................................................................................65 – Daily living in a nursing home.............................................................................................................................................................................................71 – Resident Agreement...............................................................................................................................................................................................................................75 – Residential respite........................................................................................................................................................................................................................................78 Extra Services.................................................................................................................................................................................................................................................................. 80 Cultural services........................................................................................................................................................................................................................................................ 81 FAQs. ................................................................................................................................................................................................................................................................................................... 85 Aged care checklist. ............................................................................................................................................................................................................................................ 89 Special needs groups...................................................................................................................................................................................................................................... 91 Supported living....................................................................................................................................................................................................................................................... 94 Retirement living..................................................................................................................................................................................................................................................... 96 Placement consultants.......................................................................................................................................................................................................................... 108 Financial advice......................................................................................................................................................................................................................................................113 Selling your home..............................................................................................................................................................................................................................................121 Estate planning.......................................................................................................................................................................................................................................................124 Advocacy...............................................................................................................................................................................................................................................................................127 Dementia Support.............................................................................................................................................................................................................................................129 Palliative care..............................................................................................................................................................................................................................................................134 Carer support...............................................................................................................................................................................................................................................................135 Profiles*................................................................................................................................................................................................................................................................137–138 Directory Lists & Reference Indexes – Directory contents page........................................................................139 This section includes all the lists and reference tables to make finding a home or service so much easier: ACAT regions, Council Districts referencing, Suburb & Town, maps, Lists of Aged Care Homes, Retirement Accommodation, Home Care Packages, In Home Care Services, Centre Based Care, Day Therapy Centres, Products & Services.
* Some advertisers choose a profile format to promote their organisation/aged care facility. These are paid advertisements.
3
Contents
w w w. A g e d C a r e G u i d e . c o m . a u
4
NSW & ACT 2020
w w w. A g e d C a r e G u i d e . c o m . a u
From the Managing Editor
From the Managing Editor
Welcome to the 2020 edition of the
DPS Guide to Aged Care New South Wales & ACT. For more than 20 years, the DPS Guide to Aged Care has provided seniors and their families with essential information about aged care in Australia.
Our print and online publications are an essential tool to help you understand and
access aged care services – from home and community care through to residential care accommodation and retirement living options.
To help you understand the aged care process even better we have created easy to follow flow charts which visualise your options and the steps to take for home care and residential aged care.
The articles in the front half of the book give detailed descriptions of the various aged
care services available and discuss any financial and legal issues you need to be aware of, as well who can assist with expert advice around advocacy and placement.
The directory section at the back provides a comprehensive list of all Australian Government subsidised residential accommodation and approved home care package providers.
An extensive list of retirement living operators and private providers of homes and services are also included.
You can use the DPS Guide in conjunction with our website
– AgedCareGuide.com.au – which provides greater detail on the services offered
by individual aged care homes, home care providers, retirement villages, as well as professional services and products.
Simply type in the associated ‘DPS Web ID’ number from this book in the space provided on the website to link directly to a chosen home, service or product.
Current bed vacancies, as well as home care availability and retirement units for sale or lease, are also listed on the website.
We would like to wish you all the best as you embark on your journey in locating
the home or services to suit your needs. When engaging a service, please advise the
aged care home, retirement village, community care provider, or product and service provider that you found their details in the DPS Guide to Aged Care.
We welcome any suggestions on information we can provide in the next edition of the DPS Guide to Aged Care or on AgedCareGuide.com.au to further assist in your
journey. Simply email margot.white@dps.com.au I look forward to hearing from you.
DPS Guide to Aged Care NSW & ACT 2020 Printed January 2020 RRP $66, inc GST Managing Editor Margot White margot.white@dps.com.au Chief Executive Officer Michelle Beech
Margot White – Managing Editor
DPS Publishing Pty Ltd ● 1300 186 688 ● 145 South Tce, Adelaide SA 5000 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730 Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 1300 186 688 in Australia The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. Images within this publication may have been altered from their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ®Aged Care Guide is a registered trademark. ® DPS Guide to Aged Care is a registered trademark.
Huntingdon Gardens Aged Care Modern NEW residential aged care in Heart of St George area Register your interest now — (02) 9597 1655 or (02) 8080 3850 info@huntingdongardens.com.au
www.huntingdongardens.com.au
Huntingdon Gardens has been providing lifestyle assistance and care in a warm, open and friendly environment for over 45 years. Our facility offers Assisted Living Residential Care and Assisted Living Dementia Specific Care and Extra Services in compliance with the highest standards. Beyond just being a place of residence, we pride ourselves on creating and providing a personal and home-like environment. We offer not only physical assistance but also fulfilling your EMOTIONAL and SPIRITUAL NEEDS. At Huntingdon Gardens, you can continue to enjoy life to the fullest: •
Our residents have the freedom to enjoy a variety of leisure activities, such as weekly sports day, music therapy and chore Thursdays, as well as access to services like a Café with a beautiful alfresco dining area
•
State-of-the-art gymnasium with a range of fitness and wellness equipment
•
In-house cinema featuring a 130 inch screen powered by the latest in projection technology – movie sessions will run daily
•
In-house theatre equipped with premium acoustic and surround sound technology for special events and entertainment
•
Pain and wellness clinic staffed by a registered physiotherapist and exercise physiologist
•
Convenient on-site pathologist and pathology collection equipment
•
Private dining room (function room) which residents and visiting friends and families can book for private functions like birthday celebrations
•
Beautifully designed gardens and courtyards with resting areas throughout the facility
•
Reflection room or chapel to provide all residents the freedom to practice their religious beliefs
•
Innovative German designer porcelain tableware (Schönwald Donna Senior range) specifically designed for seniors to aid dining mobility, coordination and enjoyment
•
Luxury mini Coach for regular outings
Register your interest now, Call Karen on (02) 8080 3850. We provide 24/7 care in this ‘state of the art’ facility. Offering entertainment, leisure and lifestyle in a safe environment. Proudly Managed by Trinity Management Services P/L
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NSW & ACT 2020
w w w. A g e d C a r e G u i d e . c o m . a u
How to use the DPS Guide The information featured in the DPS Guide to Aged Care New South Wales & ACT 2020 will inform you on a number of considerations when choosing accommodation and care options. The articles up to page 136 will help you become better informed about aged care, community care and retirement living.
How to use the DPS Guide
The DPS Guide also includes a comprehensive directory of residential aged care homes (see pages 150 –202); retirement accommodation (see pages 204 –210); home care packages (see pages 211–229); and facilities or services specific to your cultural background (see pages 230 –236).
How do I find what I’m looking for?
There are a number of ways you can use the DPS Guide in order to find aged care homes, retirement accommodation, home care packages, products or services.
Name search: If you know the name of the aged care home, retirement village, home care package or product/service, then first use the A-Z Index (pages 259 –272). Find the organisation name listed in alphabetical order and then go to the page number referenced. Each Council District (also known as a Local Government Area or LGA) on the referenced page includes a list of suburbs with homes or villages in each suburb listed in alphabetical order.
You will find some retirement accommodation listed within the residential directory where they are co‑located on the same geographical site as the aged care home. Locality search: If you know the Council District, suburb or town, then use the cross reference index on pages 146 –149. Each of these lists are in alphabetical order and you can then refer to the page referenced.
Cultural search: If you are of non-English speaking background, or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on pages 230 –236.
Searching for other services . . .
If you are looking for In Home Care Services, Centre Based Care, Day Therapy Centres or other Products and Services, you can find this in grid form in the directory section (pages 237 –256).
Visit AgedCareGuide.com.au for a complete list of services available near you.
www.Ag edCareGuide.com.au
DPS GUIDE TO
Name
New South Wales & ACT 2020
We’ll guide you to the right choice
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Home Care Residential Care Retirement Living
AgedCareGuide.com.au | TalkingAgedCare.com.au |
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/ TalkingAgedCare |
@TalkingAgedCare
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Abbreviations See page 110
Name
Page
Country Health Connect Riverland, Mallee & Coorong Region Coorong Health Service Meningie............................................................ 131 Coorong Health Service Tailem Bend...................................................... 131 Hawdon House & Bonney Lodge .............................................................. 127 Karoonda District & Soldiers Memorial Hospital ............................. 129 Loxton Hospital Complex .............................................................................. 129 Mallee Health Service Lameroo................................................................. 131 Mallee Health Service Pinnaroo ................................................................ 131 Pioneer Lodge & Haven .................................................................................. 129 Renmark Paringa District Hospital........................................................... 131 Riverland Mallee Coorong Home Care Packages.............................. 142 Country Health Connect South East Region Charla Lodge......................................................................................................... 131 Lighthouse Lodge .............................................................................................. 129 Moreton Bay House .......................................................................................... 130 Naracoorte Healthy Living Program ....................................................... 159 Pinchunga Hostel............................................................................................... 131 Sheoak Lodge....................................................................................................... 131 South East Home Care Packages ............................................................... 143 Country Health Connect Yorke & Lower Northern Region Burra Hospital ...................................................................................................... 128 Hammill House.................................................................................................... 130 Ira Parker Nursing Home ............................................................................... 131 Jamestown Nursing Home ........................................................................... 130 Kara House............................................................................................................. 128 Melaleuca Court Nursing Home ................................................................ 132 Nalya Lodge .......................................................................................................... 130 Orroroo Community Home ........................................................................... 130 Orroroo District Hospital ................................................................................ 130 Snowtown Hospital .......................................................................................... 131 Southern Flinders Health Crystal Brook................................................ 130 Southern Flinders Health Laura................................................................. 130 Wakefield Aged Care Service Riverton................................................... 128 Yorke & Northern Home Care Packages ................................................ 143
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Useful Tips
If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there. • eg Elanora is actually named Eldercare Elanora and listed under Eldercare on page 165.
If you know the council district or suburb, refer to pages 115-116, then use this as a reference which will direct you to the correct page.
Country Home Services Yorke Peninsula, Lower North, Barossa & Gawler............................................. 140,143,154 Croatian Ukrainian Belarusian Aged Care Assoc of SA St Anna’s Home Care Packages................................................................... 141 St Anna’s Residential Care Facility ............................................................ 119 Cultural services...........................................................................................................77 Culturally And Linguistically Diverse people (CALD) .........................76, 77 Daily Accommodation Payment (DAP) ............................................................55 Daily fees .........................................................................................................................53 Daily living in a nursing home .............................................................................65 Day Therapy Centres ..................................................................................................31 Deciding on a home...................................................................................................58 Dementia Australia NT Social Support (Alice Springs) ............................................................. 158 NT Social Support (Darwin) ......................................................................... 158 Dementia support ................................................................................................... 104
n n
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Name
Page
Dementia Support Australia....................................................................... 105 (DBMAS & SBRT) NT ......................................................................................... 160 (DBMAS & SBRT) SA ......................................................................................... 160 Direct Care Australia.................................................................................... 140,154 Disability .........................................................................................................................76 Dunbar Homes ......................................................................................................... 125 East Arnhem Regional Council Aged & Disability Services ............................................................................ 148 Galiwinku Aged & Disability Service............................................. 154,158 Galiwinku Aged & Disability Service....................................................... 148 Gapuwiyak Aged & Disability Service .................................................... 148 Milingimbi Aged & Disability Service..................................................... 149 Mungkadinamanja Flexible ACS ............................................................... 146 Ramingining Aged & Disability Service ................................................ 149 Umbakumba Aged & Disability Service ................................................ 149 Yirrkala Aged & Disability Service ............................................................ 149 ECH Home Care Services ................................................................................ 140,154 Overnight Respite Care Centre/Day Programs................................... 158 Wellness Centres ................................................................................................ 159 Edenfield Family Care Nerrilda.................................................................................................................... 130 Parafield Gdns...................................................................................................... 125 Family Care Ramsay.......................................................................................... 130 Elder abuse.....................................................................................................................90 Eldercare ...................................................................................................................... 45 Acacia Court .......................................................................................................... 120 Acacia Court Day Therapy Centre .............................................................. 159 Allambi .................................................................................................................... 121 College Green Retirement Village............................................................. 134 Correll Cottages................................................................................................... 134 Cottage Grove....................................................................................................... 123 Cottage Grove Court ......................................................................................... 134 Elanora ..................................................................................................................... 132 Evanston Park....................................................................................................... 120 Home Care Yorke Peninsula.......................................................................... 143 Mount Barker Retirement Villages........................................................... 134 Mulberry Grove ................................................................................................... 134 Old Oxford Court ................................................................................................. 134 Oxford ....................................................................................................................... 121 Oxford Retirement Village ............................................................................ 134 Retirement Village ............................................................................................ 134 Sash Ferguson...................................................................................................... 122 Seaford..................................................................................................................... 123 South Park.............................................................................................................. 132 The Lodge............................................................................................................... 126 The Village ............................................................................................................. 132 The Village Retirement Village ................................................................... 134 Trowbridge House ............................................................................................. 122 End of life care ........................................................................................................... 106 Enduring Power of Attorney ............................................................................... 103 Enrich Living Services........................................................................................... 148 Enrich Living Services NT.................................................................................... 154 Estate planning......................................................................................................... 102 Estia Health ............................................................................................................OBC Aberfoyle Park ..................................................................................................... 122 Aldgate .................................................................................................................... 118 Burton ...................................................................................................................... 125 Craigmore............................................................................................................... 123 Daw Park................................................................................................................. 121 Encounter Bay...................................................................................................... 126 Flagstaff Hill.......................................................................................................... 122
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NSW & ACT 2020
144
165 Page
City of West Torrens Home Assist Program ...................................................................................... 154 Social Support Program ................................................................................. 157 Clayton Church Homes ....................................................................................... 46 Balhannah ILUs ................................................................................................... 134 Beulah Terraces ................................................................................................... 134 Crafers ILUs ............................................................................................................ 134 Gumeracha ILUs .................................................................................................. 134 Home Care Services .......................................................................................... 154 Lobethal ILUs........................................................................................................ 134 Magill........................................................................................................................ 119 Magill ILUs ............................................................................................................. 134 Onkaparinga Valley........................................................................................... 118 Park Village............................................................................................................ 123 Percival Street ILUs............................................................................................ 134 Pinoak Tiers Retirement Village................................................................. 134 Prospect .................................................................................................................. 124 Queen Street ILUs .............................................................................................. 134 Summerhill............................................................................................................ 118 Uraidla Village...................................................................................................... 134 Woodside ILUs ..................................................................................................... 134 Clinical Care Professionals (SA)............................................................. 139,154 Commonwealth Home Support Programme (CHSP) ................................16 Community Visitors Scheme..................................................................................32 Complaints ..............................................................................................................27,50 Consumer Directed Care (CDC)..............................................................................15 Costs for residential care..........................................................................................50 COTA ................................................................................................................................. 88 Home Maintenance Service ......................................................................... 154 Insurance ................................................................................................................ 161 Membership ......................................................................................................... 160 COTA Australia ................................................................................... 11, 118, 143 Aged Care Navigators (COTA)....................................................................... 161 Country Health Connect Barossa, Hills & Fleurieu Region Eudunda Hospital & Aged Care Service ................................................. 129 Eudunda Senior Citizens Hostel ................................................................. 129 Glenview Homes ................................................................................................ 118 Home Care Packages .............................................................................. 139,142 Inner North Home Care Packages................................................... 140,142 Kangaroo Island Health Service ................................................................ 121 Kapunda Homes ................................................................................................. 121 Mannum District Hospital............................................................................. 129 Mt Pleasant Hospital........................................................................................ 118 Strathalbyn & District Aged Care Services ........................................... 118 Wunderlea Day Centre .................................................................................... 158 Country Health Connect Gumeracha Hospital ....................................... 118 Country Health Connect Eyre & Far North Region Ceduna District Health Service................................................................... 128 Coober Pedy Home Care Packages ........................................................... 142 Coober Pedy Hospital....................................................................................... 128 Eastern Eyre Health & Aged Care Cleve ................................................. 128 Eastern Eyre Health & Aged Care Cowell .............................................. 128 Eastern Eyre Health & Aged Care Kimba............................................... 129 Eyre Home Care Packages ............................................................................. 142 Lower Eyre Health Service Tumby Bay ................................................... 131 Mid West Health Elliston................................................................................ 128 Mid West Health Elmhaven .......................................................................... 131 Mid West Health Wudinna ............................................................................ 132 Miroma Place ....................................................................................................... 129 Country Health Connect Flinders & Upper North Region Hawker Memorial Hospital .......................................................................... 128 Quorn Hospital .................................................................................................... 128
TWEED
BYRON
LISMORE
BALLINA
GLEN INNES SEVERN
CLARENCE VALLEY COFFS HARBOUR
ARMIDALE
NARRABRI
NAMBUCCA
TAMWORTH KEMPSEY
GUNNEDAH
WALCHA PORT MACQUARIE-HASTINGS
WARREN BOGAN
BELLINGEN
URALLA
COONAMBLE
LIVERPOOL PLAINS
GILGANDRA
COBAR
WARRUMBUNGLE UPPER HUNTER NARROMINE DUBBO MID WESTERN
MUS
ORANGE
FORBES
COWRA BLAND
BATHURST
LITHGOW
BLAYNEY
WOLLONGONG
UPPER LACHLAN
WINGECARRIBEE SHELLHARBOUR
GOULBURNMULWAREE
JUNEE
MURRAY RIVER
YASS VALLEY
WAGGA WAGGA SNOWY VALLEYS
FEDERATION BERRIGAN
KIAMA SHOALHAVEN
COOTAMUNDRAGUNDAGAI LOCKHART
CENTRAL COAST
WOLLONDILLY
HILLTOPS
TEMORA
HAWKESBURY
OBERON
WEDDIN
COOLAMON
EDWARD RIVER
PORT STEPHENS MAITLAND NEWCASTLE LAKE MACQUARIE
BLUE MOUNTAINS
LEETON NARRANDERA
DUNGOG
CESSNOCK
CARRATHOOL
MURRUMBIDGEE
OOK
SINGLETON
CABONNE
HAY
MID COAST
PARKES
LACHLAN
GRIFFITH
LBR WEL
ACT
QUEANBEYANPALERANG
GREATER HUME EUROBODALLA
ALBURY SNOWY MONARO
BEGA VALLEY
See Sydney Inset
Aged Care Home Name Gallipoli Home
Arabic
Arete Health Care Bankstown
Arabic
Bupa Greenacre
PHONE (02)
Auburn 9136 3000
CENTRAL DARLING
WENTWORTH BALRANALD
Cultural Group CALD
Aged Care Home Name Opal Anita Villa
20108
CALD
Opal Annandale
Greenacre 9709 5187
14306
CALD
Opal Bankstown
Hall & Prior Fairfield Nursing Home
Fairfield 9728 1144
13227
CALD
Opal Bathurst
Linburn Nursing Home
Burwood 9715 1152
13763
CALD
Opal Berkeley Village
PHONE (02)
Katoomba 4780 0600
DPS Web ID 13278
Annandale 8585 1900
13873
Bankstown 9708 9400
22164
Bathurst 6334 7000
13276
Berkeley Vale 4337 0000
13267
Arabic
Maronite Sisters Village Dulwich Hill
Dulwich Hill 9558 2115
18566
CALD
Opal Blacktown
Blacktown 9852 9600
21093
Arabic
Maronite Sisters Village Marrickville
Marrickville 9558 2115
13136
CALD
Opal Bossley Park
Bossley Park 9426 1500
13261
Arabic
Opal Canterbury
Campsie 9784 2111
14266
CALD
Opal Cardinal Freeman
Ashfield 8799 7000
13200
Arabic
Opal Wallgrove
Lakemba 9784 3100
14320
CALD
Opal Cherrywood Grove
Orange 6363 4300
13194
Arabic
SummitCare Smithfield
Smithfield 9755 7333
13140
CALD
Opal Coffs Harbour
Armenian
Alexander Aged Care
Brookvale 9938 1514
13877
CALD
Opal Denhams Beach
Coffs Harbour 6659 4800
18791
Denhams Beach 4412 3400
13180
Asian
ACDMA Aged Hostel
Canley Vale 9754 1343
13534
CALD
Opal Dubbo
Dubbo 5852 1600
14204
Asian
Arete Health Care Lansdowne
Cabramatta 9724 3545
12943
CALD
Opal Endeavour
Springwood 4754 6000
13190
Tweed Heads 07 5590 2800 18792
Asian
CASS Residential Aged Care Facility
Campsie 9789 4587
21065
CALD
Opal Florence Tower
Asian
Ferndale Gardens Aged Care Facility
Mortdale 9570 5555
14291
CALD
Opal Glen Lynn
Auburn 9643 3200
12961
Asian
Heiden Park Lodge
Carramar 8197 9325
13211
CALD
Opal Lourdes
Killara 8467 3200
13378
Asian
Huntingdon Gardens Aged Care Facility
Bexley 8080 3850
14265
CALD
Opal Macquarie Place
Asian
St George Aged Care Centre
Bexley 8566 1400
13747
CALD
Opal Maitland
Cameron Park 4944 1300
19826
Rutherford 4015 3000
13011
Assyrian
Opal Bossley Park
Bossley Park 9426 1500
13261
CALD
Opal Murwillumbah
Murwillumbah 6670 9700
12999
Assyrian
SummitCare Smithfield
Smithfield 9755 7333
13140
CALD
Opal Narrandera
Narrandera 6959 5300
13896
ATSI
Booroongen Djugun ACF
Greenhill via Kempsey 6560 2120
13854
CALD
Opal Netherby
Wahroonga 9372 3800
13010
ATSI
Brewarrina Multi Purpose Service
Brewarrina 6830 5000
18847
CALD
Opal Norah Head
Toukley 4352 8900
13142
ATSI
Mareeba Aged Care
ATSI
Rose Mumbler Village
Maclean 6645 2966
13007
CALD
Opal Palm Grove
North Nowra 4428 9400
13298
CALD
Opal Raymond Terrace Gardens
Narraweena 8978 3100
13001
Raymond Terrace 4980 0000
13139
ATSI
Whiddon Belmont
Belmont 1300 738 388 13963
CALD
Opal Rutherford
Rutherford 4015 3800
20776
ATSI
Whiddon Bourke
Bourke 1300 738 388 13285
CALD
Opal Seaside
Warriewood 9910 7600
13555
Bangladeshi Gallipoli Home
BROKEN HILL
DPS Web ID 21096
Bankstown 9791 9609
Arabic Arabic
CALD UNINCORPORATED NSW
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The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.
Cultural Group Afghani
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Table of aged care homes/residential care facilities offering culturally appropriate services
RICHMOND VALLEY
TENTERFIELD
MOREE PLAINS
BREWARRINA
BOURKE
n n n
n n n n n n n
www.Ag edCareGuide.com.au
Culturally appropriate Aged Care Homes KYOGLE
n n n n n n n n n n n n
n n n n n n n n n n n n n n n n n n n n n n n
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These maps provide you with a geographical reference to the LGA areas in New South Wales (NSW) including Australian Capital Territory (ACT).
21096
CALD
Opal Shoalhaven
Bomaderry 4429 1200
13333
Anglicare Thomas Street Lodge
Parramatta 1300 111 278 14003
CALD
Opal Stanmore
Stanmore 8594 6900
13556
Bankstown 9791 9609
CALD
Arete Health Care Bankstown
CALD
Aurrum Aged Care Erina
CALD
Auburn 9136 3000
20108
CALD
Opal Tweed Heads
Erina 1800 287 786 13823
CALD
Opal Wallgrove
Lakemba 9784 3100
14320
Aurrum Aged Care Kincumber
Kincumber 1800 287 786 13085
CALD
Opal Windward Manor
Chiswick 9370 0600
19827
CALD
Aurrum Aged Care Norah Head
Norah Head 1800 287 786 13686
CALD
Portland Tabulam Health Centre
CALD
Aurrum Aged Care Terrigal Drive
Erina 1800 287 786 21217
CALD
Quakers Hill Nursing Home
CALD
Aurrum Aged Care Wyoming
CALD
Booroongen Djugun ACF
CALD
Byron Aged Care
CALD
Carino Care at Rockdale
Wyoming 1800 287 786 13851 Greenhill via Kempsey 6560 2120
CALD
KOPWA Archbold House
CALD
Marco Polo Unanderra Care Services
13854
CALD
St Simeon Village
CALD
SummitCare Baulkham Hills
Tweed Heads West 07 5599 6900 13087
Portland 6359 2666
13369
Quakers Hill 8818 6500
13567
Plumpton 9675 3285
12918
Baulkham Hills 8865 3600
20596
Byron Bay 6685 6728
13301
CALD
SummitCare Liverpool 155
Liverpool 9602 9044
13807
Banksia 9567 5333
13565
CALD
SummitCare Liverpool 173
Liverpool 9602 9044
14207
Roseville 9412 0284
13524
CALD
SummitCare Penrith
Unanderra 4272 7700
13587
CALD
SummitCare Smithfield
Penrith 4721 2512
12958
Smithfield 9755 7333
13140
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background
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My Aged Care My Aged Care is a Government operated website and contact centre for people who would like Government support to access in home support, community or residential care. The service can help you find information about subsidised aged care options including the different types of Government funded services available, eligibility for those services and the associated costs. To receive assistance you, a family member, carer or client representative can register your details with My Aged Care and you will need to be assessed to access any Government subsidised services.
Visit myagedcare.gov.au or call 1800 200 422 for more information.
Referral code
Once you’ve been assessed and found eligible for services, you should be given a referral code. The service provider of your choice will need this referral code to access your information and manage the referral. The referral code is a five digit number, linked to the type of service you are eligible to access. If you need the support of multiple services, you will need multiple referral codes, one for each service. If you are not given a referral code make sure you ask for one so you can discuss your needs with your preferred service provider. If you have been found eligible for a Home Care Package there may be a wait time before a suitable package becomes available. In the meantime you may be allocated an interim package at a lower level or choose to self-fund supports. You will receive a letter from My Aged Care to advise you when you have been allocated an available package. To assist you in your search an independent information source like the DPS Guide to Aged Care publications and the linked AgedCareGuide.com.au website can help. These resources give a comprehensive overview of all care options and care providers available. Through our online tool Care Opinion on AgedCareGuide, you can read stories from other consumers about their experience with specific providers to assist with your decision making.
My Aged Care
My Aged Care then assigns you with an Aged Care user ID and keeps a central client record which includes your assessed needs and the Government funded care services being provided.
Allity New South Bass Hill Aged Care 119 Robertson Road, Bass Hill (02) 9644 6122 Nestled in peaceful surrounds in Sydney’s South West, Bass Hill offers secure single and shared rooms in an intimate and homely environment. The home has an unrivalled reputation for providing the highest standards of individualised care.
Welcome to Allity Aged Care We are a network of 45 homes located across New South Wales, Victoria, Queensland and South Australia. The collective experience of our local and national staff and management teams make us one of the most respected and established providers within the Australian aged care industry. We are committed to making every day the best it can be for everyone around us. This is all encompassing; in the way we provide individualised support for our residents’ ongoing health and wellness; the development of our staff and in our focus on building strong community networks. Proud to be called Home – Every Allity home is exactly what the name implies – a place where our residents can continue to share every day experiences with their families, make it their own and maintain active and rewarding lifestyles in a meaningful way. When life’s day-to-day tasks become increasingly challenging, we have the expertise to help you or a family member make informed choices that best suits each individual’s circumstances. Whether the need is short-term assistance or long-term care, we look forward to providing you with the guidance and forward planning to make the transition to care with confidence.
Bayside NSW Aged Care 136 Marconi Road, Bonnells Bay (02) 4973 6799 Bayside offers spacious single and shared rooms with a specialised Dementia-specific neighbourhood. The home features a variety of landscaped gardens for residents to enjoy and encourage social activity with friends, family and fellow neighbours.
Beechwood Aged Care 3-17 Albert Street, Revesby (02) 9771 2737 Beechwood has been part of the community for over 30 years, with a consistent reputation for providing the highest standards of individualised care. The home offers spacious single and shared rooms, all designed with large private ensuites.
Brentwood Aged Care 28 Glebe Street, Parramatta (02) 9635 1114 Located in the heart of Parramatta, Brentwood is renowned for its welcoming family-orientated atmosphere. The home offers a selection of single and shared rooms and has a secure Dementiaspecific neighbourhood for sensitive care needs.
Calare Aged Care 124 March Street, Orange (02) 6362 2311 Calare is an established home, well known in the Orange community for its expertise in supporting people living with Dementia. Residents have the choice of single or shared rooms, all with an abundance of natural light.
Making every day the best it can be
Wales Locations Coastal Waters Aged Care 100 The Wool Road, Worrowing Heights (02) 4443 0077 Situated near the shores of Jervis Bay on the NSW South Coast, residents enjoy the inviting environment of seaside living. The home offers single and shared rooms all designed with ensuites. A secure Dementia-specific neighbourhood provides support for residents in need of specialised care.
Pendle Hill Aged Care 2 Wyena Road, Pendle Hill (02) 9631 1066 Located in Sydney’s western suburbs, Pendle Hill has an unrivalled reputation for services to the community spanning 30 years. The home offers all levels of permanent and respite care with a selection of single or shared rooms with courtyard views.
Greenwood Aged Care 9-17 Hinemoa Avenue, Normanhurst (02) 9372 3400
Redleaf Manor Aged Care 16 Flavelle Street, Concord (02) 8762 6000
Located in the leafy precinct of Wahroonga / Normanhurst, this aspirational Signature home exudes sophistication yet projects the warmth and character of an elegant home. Greenwood presents a new concept of aged living, giving you a luxurious level of finishes and furnishings in your room and shared spaces like no other.
Exquisitely renovated and extended, Redleaf Extra Service home is a statement of luxury in the quality of finishes and furnishings. The modern design and integration of technology work together to meet the needs of our residents today and beyond.
Gosling Creek Aged Care 1503 Forest Road, Orange (02) 6369 9800
Riverwood Aged Care 990 Padman Drive, West Albury (02) 6023 9700
Gosling Creek is a newly designed home in keeping with the traditional country homestead. The home offers spacious single bedrooms designed with ensuites and direct access to courtyards or landscaped gardens.
Country comfort and city style are Riverwood’s hallmarks with the convenience of local shopping centres and community services close by. The home provides a warm, welcoming and intimate environment where family and friends are an integral part of the home’s special community.
Henry Kendall Aged Care Kalawarra Road, Wyoming (02) 4323 1922
Rosemore Aged Care 18 Kingsgrove Road, Belmore (02) 9718 6156
Beautifully positioned on Sydney’s Central Coast district, Henry Kendall has been tastefully renovated in keeping with the natural surroundings. All rooms, single or shared, have access to the outdoors allowing residents to take advantage of the bushland in all its glory.
A well established home in Sydney’s South West, Rosemore has a strong reputation for providing the highest level of individualised care. The home offers a selection of shared rooms for those preferring companionship and social interaction.
Pemulwuy Aged Care 11 Pastoral Circuit, Pemulwuy (02) 8863 9000
Willandra Aged Care 19-21 George Street, Marrickville (02) 9569 4117
Located 30 kilometres west of Sydney’s Central Business District, Pemulwuy is a brand new, purpose built Home offering affordable Premium quality accommodation and an aspirational living environment and service offering unlike any other.
Centred around a sunny and charming courtyard, residents can enjoy their activities in a warm and tranquil atmosphere. The home offers single and spacious shared rooms. Multilingual staff are on hand to assist with the needs of non-English speaking residents.
www.allity.com.au
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Aged care explained Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what is available to you. What is aged care?
Aged care is a term most easily understood as being nursing homes and home care. It may also refer to community services, specific geriatric health care and community centres.
Aged care explained
Below you will find a brief description of what care options might be available to you, which will direct you to the different sections of the DPS Guide for more detail.
Support at home
If you want to stay in your own home but need assistance to continue living independently, there are numerous services available, both Government and privately funded, to help you manage better at home. You can choose to pay for help at home yourself or you can get support through Government funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program. Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance and home maintenance. Basic assistance is offered through the CHSP. See page 16 for information about how the CHSP may be able to assist you. If your needs exceed the level of support offered though this program, then a Home Care Package can offer higher intensity support to help you stay at home. There are four types of packages delivering different levels of care. Find out more about HCPs on page 21. All Government funded services are listed in this DPS Guide as well as a wide range of private services.
Respite care
Respite care offers the opportunity for both you and your carer to take a break for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and community care services in your own home, and is available under the Commonwealth Home Support Programme (CHSP). See page 36 for more information about home and community respite care or page 78 for residential respite.
Love, Faith and Hope since 1984
OLC Care has extensive experience and a solid reputation in the aged care industry. All of our homes are established on the pursuit of excellence. Our residents enjoy a friendly, caring community atmosphere that is fostered by the caring philosophy of the management and staff and enhanced by the modern design and amenities.
Over 30 years experience with 5 locations in NSW
Residents are respected and treated as individuals and with the assistance of family and friends, empowered to gain maximum quality of life. We believe in Person Centred care with a strong focus on wellness and companionship for all residents. This is achieved by working together as a team, focusing on our residents and continually improving our services.
Let us care for you
We have the people, passion & professionalism to care for you! General Care | Dementia Care | Respite Care | Palliative Care Rocky Point Residence 151-157 Rocky Point Rd Beverley Park (02) 7909 0778
77 bed state of the art new facility with 27 bed Chinese specific section.
我们有特别为华人服务的 专区，共有27个床位，提 供中餐，中国特色的文娱 活动。有讲中文的员工为 华裔老人服务。
Pembroke Lodge
Ruby Manor
Alkira Gardens
Peakhurst Lodge
57-61 Pembroke Rd, Minto (02) 9603 7911
10 Ruby St, Carramar (02) 9723 7166
2 Animbo St, Miranda (02) 8578 1688
16-18 Henry Lawson Dr Peakhurst (02) 9533 4089
w ourladyofchina.org.au e info@ourladyofchina.org.au
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If you are no longer able to remain living independently at home, moving into residential aged care can ensure quality of life and comfort. Other names for residential aged care include aged care home, nursing home and aged care facility. These are all subsidised by the Australian Government. Entry into a Government funded residential aged care home requires an assessment by an Aged Care Assessment Team (ACAT). See page 49 for information about residential aged care, how to access it and what you may need to pay. There are also a number of non Government funded residential aged care homes, often referred to as supported and assisted living complexes. See page 94 for more information.
Retirement living
Retirement villages are not nursing homes. They are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting. Generally, the land is owned by the operator and residents enter into a lease type arrangement so that they can live there for as long as they choose to do so. Some villages may offer units to be purchased on a freehold basis. See page 96 for advice on retirement accommodation.
Aged care explained
Residential aged care
Useful Phone Numbers Aged Care Quality & Safety Commission.............................. 1800 951 822
Medicare ..............................................................................................................................................13 20 11
Carer Gateway............................................................................................................... 1800 422 737
National Continence Helpline ............................................................. 1800 330 066
Carers Australia .......................................................................................................... 1800 242 636
Centrelink – Disability, Sickness & Carers Line .............................13 27 17
Centrelink – Older Australians Line . ............................................................13 23 00
Commonwealth Respite and Carelink Centres............ 1800 052 222
CONTACT Canberra (Community Information)........... 02 6248 7988 COTA (ACT)........................................................................................................................ 02 6282 3777
COTA (NSW) ................................................................................................................... 02 9286 3860
Dementia Support Australia..................................................................... 1800 699 799 Department of Human Services .......................................................................13 24 68
My Aged Care .............................................................................................................. 1800 200 422 National Dementia Helpline ................................................................... 1800 100 500
NSW Elder Abuse Helpline ........................................................................ 1300 651 192 NSW Trustee and Guardian....................................................................... 1300 364 103
Older Person’s Advocacy Network (OPAN)........................ 1800 700 600
Older Persons Abuse Prevention Referral . and Information Line (APRIL) – ACT .................................. 02 6205 3535
Partners in Culturally Appropriate Care (PICAC)......... 02 4229 7566 Public Advocate of the ACT...................................................................... 02 6205 2222
Department of Veterans’ Affairs.........................................................................13 32 54. (Country Callers) ............................................................................................... 1800 555 254
Public Trustee and Guardian ................................................................. 02 8688 2600
Independent Living Centres Australia....................................... 1300 885 886
Seniors Information Service (NSW) ..............................................................13 77 88
Ethnic Communities’ Council of NSW....................................... 02 9319 0288 Law Access NSW....................................................................................................... 1300 888 529 Legal Aid ACT................................................................................................................. 1300 654 314
Seniors Card (ACT).................................................................................................. 02 6282 3777 Seniors Card Service (NSW).......................................................................................13 77 88
Translating and Interpreting Service...........................................................13 14 50
Aged Care Navigators Across NSW and the ACT we are trialling a number of programs in selected areas, to help you understand, navigate and engage with Aged Care Services.
To find a Navigator in NSW call (02) 8268 9601. In the ACT call (02) 6282 3777
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Home Care flow chart
You may be placed on a waitlist until a package becomes available
Government subsidised care
At anytime! You Your family or carer
Placement consultant Contact My Aged Care 1800 200 422
Social worker Case manager Hospital discharge planner These professionals know the system really well and their help can make your search much easier. Other useful people:
More complex care
Entry level
ACAT
RAS
Local council
CENTRE BASED CARE
TRANSPORT
1, 2, 3, 4
Find a provider
DAY THERAPY CARE
HOME MAINTENANCE
Select any provider
Choose your preferred approved provider
SHOPPING
MEALS
Case manager, advisor or placement consultant
HCP
CHSP
Veterans' Affairs
In urgent cases you may be able to access care before a RAS assessment
Consult your DPS Guide to Aged Care for a list of choices for any of these options or visit AgedCareGuide.com.au
Financial advisor Health fund
self-funded home care
OR
You can find someone to help you: Aged care advisor
OR
RESPITE
MEDICATION
SUPERVISION
SHOWER
PERSONAL HYGIENE
DRESSING
WOUND CARE
ALLIED HEALTH
ACAT Aged Care Assessment Team CHSP Commonwealth Home Support Programme HCP Home Care Packages RAS Regional Assessment Service
TRANSITION CARE
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To help you live independently in your own home and community for as long as possible, there are many home care products and services available. Depending on your personal situation and the level of assistance you require, you may be entitled to in home support or a Home Care Package. After a hospital stay, the Transition Care Program might be able to assist in your recovery and to return home. Or you may need to access respite care to give your carer a short break from the caring role.
In home support
To assist with your care needs is a Government priority, so you can continue living in the comfort of your own home where possible. Home care products and services range from assistance with daily chores to personal care, providing meals, transport assistance and equipment. The Government continues to significantly increase support for home and community based aged care with particular integrated packages available. Private businesses also offer home care services.
Support at home
Support at home
Home Care Packages Maintain your independence. We help you with a range of services, including household chores, social activities, personal care and assistance with transport needs.
Call 1300 327 434 and ask us about services for you.
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Commonwealth Home Support Programme
Consumer Directed Care
Consumer Directed Care (CDC) gives you and your carers greater say about the types of care services you receive and the delivery of those services. All Home Care Packages are delivered on a CDC basis and the funding for a package is allocated directly to you instead of to the provider. Providers are required to work in partnership with you to create a package of services that meets your goals and needs, and gives you the information you require to allow you to: Choose the provider best suited to you and change provider if necessary Allow you to control the types of care you access, how it is delivered and who provides that care Set your goals regarding being independent for as long as possible, remaining healthy, or returning home after a hospital stay Determine how much involvement you want in managing your package Get ongoing monitoring and formal reviews by your provider to ensure your package continues to meet your needs Have greater transparency on how your package is funded and the funds are spent through the Care Recipient Agreement
Commonwealth Home Support Programme (CHSP) If you want to stay in your own home, but need some help with daily tasks or require entry level care, the CHSP may be able to help. The CHSP combines four Government funded home support programs into one streamlined and simplified program. They are:
Home and Community Care (HACC) program; National Respite for Carer Program (NRCP); Day Therapy Centres (DTC) program; and the Assistance with Care and Housing for the Aged (ACHA) program. To determine if the CHSP is the right program for you, you will need to be assessed by a Regional Assessment Service (RAS). See page 44 for more information. If you have more complex needs, a Home Care Package may be a better option. You can access similar services to the CHSP, coordinated and tailored to meet your specific needs (see page 21 for more details). Contact My Aged Care on 1800 200 422 to find out how you can arrange a home support assessment.
Caring for you is at the heart of everything we do
At Presbyterian Aged Care we’re about people. We are one of Australia’s most experienced and trusted providers of aged care services. We’re proudly not-forprofit and all religions and faiths are welcome. We operate 8 high quality residential aged care homes and 14 beautiful retirement villages throughout NSW/ ACT and offer home care, respite care, dementia care and much more.
Ageing with excellence
For more information or to book a private tour of one of our facilities call our friendly team today on 1800 722 679 Visit www.pacnsw.org.au Email caresupport@pcnsw.org.au
Residential Aged Care I Retirement Living I Respite and Day Care I Home Care
You’re in control Happiness is found in the small choices you make about your life, everyday. We understand it is important for you to stay in control of your life as you age. To help you prepare for the times ahead, Care Connect can assist you to navigate the complexities of My Aged Care so you get the right advice and services to support you to stay living independently in your home. Whether you need a little help or more, we make it easier for you to understand the system and ďŹ nd the right services so you get the help you need where and when it counts.
Make the choices that matter to you. careconnect.org.au
Call us today o
1800 370 575
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What is CHSP?
Subsidised by the Australian Government, CHSP is an entry level home help program if you are mostly – but not completely – able to live and cope on your own, and don’t yet need higher levels of support at home. The program can also help your carer. If your carer needs to attend to everyday activities, the CHSP can arrange for someone to help you while they are away.
What types of services are provided?
CHSP
CHSP services provided in the community may include:
Social support – social activities in a community-based group setting Transport – help to get out and about for shopping or appointments
Services provided at home may include:
Domestic assistance – household jobs such as cleaning, clothes washing and ironing
Personal care – help with bathing, showering, dressing, or toileting Home maintenance – minor general repair and care of your house or yard, for example, changing light bulbs or replacing tap washers
Home modification – minor installation of safety aids such as alarms, ramps and support rails in your home
Nursing care – a qualified nurse comes to your home and may, for example, dress a wound or provide continence advice
Some CHSP services can be provided either at a community centre or in your home such as: Food services – If you are finding it difficult to prepare meals, services may include providing meals at a community centre, helping with shopping for food, preparing and storing food in your home, and delivering meals to your home. Allied Health support services – If you have particular health problems, for example with speech or walking, or need help with ongoing problems resulting from an accident or illness, you may be able to access allied health services.
Macarthur Point S203, 25 Solent Circuit Norwest NSW 2153 T: (02) 8677 0093 F: (02) 8016 0861 E: info@adscare.com.au
They include services such as physiotherapy, podiatry, speech therapy, occupational therapy and advice from a dietitian.
Who is CHSP for?
If you are 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person, are still living at home and need help to continue living independently, you or your carer could apply for home help services under the CHSP by contacting the My Aged Care contact centre on 1800 200 422.
Am I eligible?
You will need a home support assessment to determine exactly what help you need at home. The assessment will be done by a representative of the Regional Assessment Service (RAS). A local RAS assessor will look at your ability to cope with various activities in your daily living. Together you will be able to work out what sort of help and how much you need, and what it might cost.
We provide a wide range of support and services, ensuring the highest quality support, assistance and protection • Disability Care • Personal Care • Meal Preparation • NDIS Support Coordination • Post Injury/Post Operative Care • Sleepovers & 24 Hour Care • Dementia Care • In-Home Respite • Home & Domestic Services
www.adscare.com.au
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Urgent needs
If you’re in a situation where you have an urgent need for home support services and your safety would be at risk if those needs are not immediately met, it may be possible to receive CHSP services before you have been assessed by a RAS. This only happens in exceptional circumstances and is only for a limited time until an assessment can be organised to determine long term care options. Services generally considered to relieve an urgent need for care include nursing, personal care, meals and transport.
CHSP
It will depend on your personal circumstances whether you’ll be able to receive interim services before an assessment. Call the My Aged Care contact centre on 1800 200 422 to find out more.
Who pays for CHSP services?
CHSP is subsidised by the Government however there generally is still a fee for each service. You are encouraged to contribute towards the cost of your care if you are able to do so. The amount you contribute depends on the type and number of services you require and can differ from one service provider to the next. Some organisations may charge a set fee for their services, while others may ask for a voluntary donation, charge a membership or subscription fee. How much you pay is discussed and agreed upon between you and your service provider. The rate is set before you begin receiving the relevant services. If you are receiving multiple services from one or more service providers and these services overlap, it may be possible to ‘bundle’ the cost for these services. To find out specific costs you should contact your service provider. You can find CHSP funded services starting on page 237 of the directory section or online on AgedCareGuide.com.au .
Home Care Packages A Home Care Package (HCP) provides services that will help you to remain at home for as long as possible, as well as giving you choice and flexibility in the way that the care and support is provided. Over the last few years the Australian Government has introduced some major changes to the aged care system, including the HCP program, to give consumers even more control over the services they receive. HCPs are no longer owned by a service provider but by you, the consumer. This means that once you have been approved for a HCP, you can contact any preferred approved service provider to give you the care you need. Funding will be linked to you and not to a provider, making it easier for you to change providers if you wish. For example, if you’re moving to a different area, you can simply take your package with you and find a new provider. This doesn’t mean the money goes into your bank account. The Government funding is still paid to an approved provider for them to pay the carers and other bills. It simply means the packages are portable and if you change providers any unspent funds will move with you to a new provider.
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Home Care Packages
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The changes outlined above have been put in place by the Government to give you more say, flexibility and transparency in the way your home care services are delivered. Not everything in the HCP program has changed, some things are still the same. There are still four levels of Home Care Packages, the types of care delivered doesn’t change, you still need to be assessed by an ACAT, and the income tested fee which helps determine how much you may be asked to pay doesn’t change.
Priority
Caring In-Home Companions.
HOME CARE ONLY BETTER
Access to Home Care Packages will be managed through a national pool of all available packages. After approval for a HCP you will be placed in a ‘queue’ until a suitable package becomes available. Your place in the queue will be determined by your personal needs and circumstances and the time you have been waiting for care since your assessment. When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice. You have 56 days from the date you were assigned a package, to find a provider and commence services. You can request an extension, for example if you have trouble finding a service provider, but if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.
SeniorHelpers.com.au 1300 AGECARE Senior Helpers Wollongong Call Suman 02 4200 1386
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Exit fees
With HCPs now directed to you, the consumer, it is easier to change providers if you’re not happy with the services you receive or if you move to a different area. If you decide to change providers, the provider may charge you an exit fee to cover any administrative cost, which will be deducted from any unspent funds. This is the amount that is ‘left over’ in your HCP budget and it will move with you to a new provider. If you no longer require your HCP these unspent funds will be returned to the Government.
Home Care Packages
Exit fees may vary between providers and the amount should be clearly stated in the Home Care Agreement between you and the provider.
Approved providers
An organisation that has been approved by the Government to provide aged care services is called an approved provider. An approved provider can manage your care, liaise with you about your preferences, requirements and care plan but it doesn’t have to be the provider delivering your care. It is important to know that even though a HCP can only be managed by an approved provider, the care can be delivered by any provider, even one that is not supported by the Government. This gives you more choice as to who delivers your care.
Types of packages available
There are four types of packages delivering different levels of care:
1 Level 1 supports people with basic care needs 2 Level 2 supports people with low level care needs 3 Level 3 supports people with intermediate care needs 4 Level 4 supports people with high level care needs.
The same type of care and services are provided under each HCP level, however, the funding differentiates depending on what package is allocated to you. The hours of care are increased at each level of care; more hours of care and services are delivered under Home Care Package Level 4 compared to Level 1. Package supplements – the ZDementia Supplement for people with dementia and the R Veterans’ Supplement for veterans with an accepted mental health condition – are available with any of the four levels of Home Care Packages. Some packages can be specifically for people who are e financially or socially disadvantaged, people with Y housing needs or at risk of homelessness, or for people who live in t rural, remote or isolated areas.
Your care provider will apply for these subsidies and ensure you meet the eligibility criteria. Some providers might cater for people with a certain g cultural background or have staff that speak a foreign language.
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The ACAT assesses the types of care needs you may require. Someone eligible for Levels 3 and 4 HCP will be eligible for higher levels of residential care if they were to apply for it. If you are receiving care services through the previous Community Aged Care Package, Extended Aged Care at Home or Extended Aged Care at Home Dementia packages, you will continue to receive these services, but they will have a different name. For a list of HCP providers, see pages 211–229.
What services are provided?
Home Care Package services are based on your individual needs.
Personal assistance with bathing or showering, personal hygiene and grooming, dressing, toileting, and mobility Personal assistance with communication, including assistance to address difficulties arising from impaired hearing, sight or speech, or lack of common language Domestic assistance for household jobs Food services which includes preparing meals or having meals delivered, assistance with using eating utensils and assistance with actual feeding, and providing enteral feeding formula Nursing services, including dressing wounds by providing bandages, dressings and skin emollients, as well as continence management as well as assistance in using continence aids and appliances Assistance in taking your medications Providing mobility equipment such as crutches, walking frames, wheelchairs and mechanical devices for lifting Home maintenance for care of your house or garden Modifications to the home, like installing safety aids such as alarms, ramps and support rails Transport and assistance for appointments or social activities Encouragement to take part in social and community activities.
Services / items not provided? The following services or items are not included in a package (in any of the four levels of home care): Using the package money as a source of income for the consumer Purchase of food, except for enteral feeding requirements Paying for accommodation (such as assistance with home purchase, mortgage payments or rent) Payment of other home care fees
Home Care Packages
Your provider coordinates the care and services to support you at home and these are agreed between you and your provider. Services may include:
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Payment of fees or charges for other types of care funded, or jointly funded, by the Australian Government Home modifications or capital items that are not related to the consumer’s care needs Travel and accommodation for holidays Cost of entertainment activities, such as club memberships and tickets to sporting events Payment for services and items covered by the Medicare Benefits Schedule or the Pharmaceutical Benefits Scheme Gambling activities
Are you eligible? To receive a Home Care Package you will need to be assessed by an Aged Care Assessment Team (ACAT). The ACAT helps you, and your carer, determine what kind of care will best meet your needs when you are no longer able to manage on your own. A member of the team, which may include a doctor, nurse, social worker, and/or other health professional, will meet with you to assess your care needs and how well you are managing at home. They will identify the right services for your needs and the level of care you require.
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The ACAT will give you a letter stating the types of subsidised services you have been approved for and might also put you in contact with organisations in your area that can deliver these services. For more details about ACAT go to page 45 or call 1800 200 422 and ask for an assessment.
Care Agreement
This agreement is made between you and your provider on the care and services you will receive and how much they will cost. Your provider may work with you to develop a care or service plan that is based on your needs. The care plan you agree to should include:
The exact types of services you will receive Who will provide which services How much involvement the service provider will have in managing and coordinating your services
When your services are delivered Any exit amount the provider will charge to cover administrative cost if you decide to take your package elsewhere or cease care
How much will it cost?
The Government covers most of the cost of care but your provider may ask you to contribute towards the cost of delivering your services, if you can afford to do so.
Home Care Packages
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Helping you live a full life and stay connected with your community. Across NSW and ACT, Just Better Care provides in-home aged care support services, supporting people to live independently. Our experienced team can speak with you about your options, whether it be a Home Care Package or Private Support.
Our services: Community Participation
In-home Nursing
Travel & Transport
Respite for Carers
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Post Hospital Support
Overnight Support
Meal Preparation
Palliative Care Support
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1300 587 823
info@justbettercare.com
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Depending on the Home Care Package level you are eligible for, the Government pays your approved provider a subsidy toward the cost of your care. This amount is calculated daily and paid monthly to the provider. The Government contributes the following amounts to each person receiving a Home Care Package (September 2019 rates): Home Care Package
Level 1
Level 2
Level 4
Level 3
Daily subsidy amount
Annual amount
$ 42.35
$ 15,457.75
$ 24.07 $ 92.16
$ 139.70
$ 8,785.55 $ 33,638.40 $ 50,990.50
Home Care Packages
This amount may be supplemented with an additional payment for people with higher care and specialised support needs such as a Dementia, Veterans’ or Housing supplement. Rates are reviewed generally in March and September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if you are part of a couple. Any Government funding you receive will be paid directly to the provider who can spend the funds on the items you both agreed to in the Care Recipient Agreement. After commencement of your package, you will receive a monthly statement of income, expenditure and the balance of funds enabling you to see how the money is being spent.
How much you will pay
A provider may charge the maximum basic daily fee for a Home Care Package depending on what level you have been given (Jan 2020 rates): Home Care Package
Level 1
Level 3
Level 2 Level 4
Maximum basic daily fee Fortnight amount $ 9.52
$
133.28
$ 10.35
$
144.90
$ 10.07 $ 10.63
$ $
140.98 148.82
People on higher incomes than the Age Pension may be required to pay extra. The maximum amount you may be asked to pay above the basic fee is up to 50 percent of your income above the Age Pension amount of $850.40 per fortnight for a single person (as of September 2019). This amount depends on your income and unavoidable expenses, such as pharmaceutical bills, rent, utilities and other living expenses. You need to negotiate the costs with your provider. These costs will be agreed upon and fixed in your agreement before you receive any aged care services. This is your legal agreement with your service provider. No full pensioner will pay an income tested care fee and no part pensioner will pay an income tested care fee greater than $5,550.90 per annum (January 2020 rates). If you have an income of more than $53,060.80 per year, you will pay an income tested care fee on a sliding scale up to a total of $11,101.81 per annum. However, no one will pay more than $66,610.90 in an income tested care fee over their lifetime.
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Working together to stay at home longer. Our wide range of home care services better suits your individual needs to help you stay healthy, happy and active in your home.
Help at home
Personal care
Nursing care
Respite care
Transport and shopping
Social and wellbeing
Already in the queue? We’re here to assist you while you are waiting for a home care package by offering support through the Commonwealth Health Support Programme (CHSP). Find out more 1800 864 846 uniting.org
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Your assets, including the family home, are excluded from the means testing arrangements for home care.
Quality and complaints
The Australian Aged Care Quality and Safety Commission is responsible for the review of aged care services including Government subsidised home care services. As an independent body, the Commission manages the accreditation of residential aged care services and the quality review of home care services across Australia. It evaluates these services against the set Aged Care Accreditation Standards.
If you are concerned about the care or services you are receiving, it is recommended that you first try to resolve any issues with your service provider. If you feel you are not being heard or need help to address the issue, you can contact an aged care advocacy service to help you. If the matter is not resolved you can make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .
Private home care Rather than a Government funded service, you may choose a private home care provider. Maybe this is more cost effective for you or there is a waitlist for the Government service you are trying to access. Private home care services are arranged directly between you and the service provider. You pay for all the services provided and there is no Government subsidy. Private home care organisations provide a wide variety of services including Registered Nurses for complex care needs and carers for companionship, personal care, housekeeping, cooking and outings. They may also provide other types of staff such as advisors, assistants, dietitians, drivers, personal trainers, physiotherapists and occupational therapists. There is no limit to the number of hours of care provided each week and you can generally increase or decrease the time as your requirements change. With an agreed notice period you are not required to pay for shifts you do not require. While private home care may seem expensive you may find that it is more cost effective than other institutional alternatives.
Private home care
The Commission is committed to promoting continuous improvement of aged care and ensures that quality and other reporting by service providers is streamlined while supporting accountability information and confidence for consumers.
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There is a wide variety in the level of quality and cost of home care companies. When considering private home care services here are some things to investigate and ask:
Do they service your area? Is the company Australian owned? Is it independent or part of a franchise? Do the owners / operators have experience in home care? Does the company have appropriate insurance? Does the company comply with Australian Tax Law, for example does it charge GST appropriately?
Do they provide documents about financial arrangements before service begins?
Private home care
Do they have a Service Agreement? It is important so that there’s no misunderstanding about the service and cost to be provided.
Are they flexible? After all, it is all about you. What are their recruitment processes? Is there a criminal background check performed prior to employment with an agency?
Does the company provide worker’s compensation for employees?
This is important so that you are not responsible for any injuries that occur on the job.
How do they determine appropriate staff for your needs? If a company asks where you live then offers you staff before even hearing about your needs, you can be reasonably assured they allocate based on location as a priority. Is it possible to interview potential carers and make a selection after those interviews? Do you get to decide what times and days suit your needs? What is the minimum shift length? Do they have male/female workers and can they cater for specific cultural backgrounds? Who will be working in the home? Will there be regular staff providing continuity of care or do they change shifts around? Is there a professional staff member, such as a Registered Nurse, that provides a plan to meet the needs of the client? Who is the organisation’s main contact for you? Do you meet a Manager / Owner and then never hear from them again? What additional support is offered within the cost of your care? For example, are they available 24-hours a day, seven days a week. You’ll find a list of In Home Care service providers from page 211 in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.
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Be part of a vibrant seniors community that offers comfortable, safe & quality low to high care & accommodation. Aged Care living | Spacious, light-filled suites | Registered Nurses onsite 24/7 Award winning Diversional Therapy | Dementia Specialists | Respite beds available Full-time Physiotherapists | Chef prepared meals | Onsite hairdresser | The Garden Cafe Community events such as annual Christmas Market | Partners without ACAT assessment
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Day Therapy Centres Day Therapy Centres (DTC) offer services to older people living in the community and residents of Government funded aged care homes. There are more than 140 Day Therapy Centres Australia wide offering:
physiotherapy occupational therapy speech therapy podiatry diversional therapy
social work preventative and/or personal therapies transport to and from the DTC food at the DTC and many other services.
DTC can assist to either recover or maintain a level of independence. Generally, the DTC will develop an agreed care plan for you and this may include recommendations for therapy and referrals to other service providers where necessary. You may be required to pay a small negotiated fee for services, however, if you are unable to pay you may not be refused access to DTC services. If you find yourself in need of therapy service like those listed, you will need to find out if you’re eligible via RAS assessment. Call My Aged Care for an assessment, ask for a referral code, and then choose the DTC you want.
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You’ll find a list of DTC on pages 254 –255 of this Guide.
Centre Based Care (CBC) offers care in a ‘centre setting’ and may include structured group activities designed to develop, maintain or support the capacity for independent living and social interaction. There are various, individualised CBC services offered to you, as well as your carers. Some of the types of CBC services offered by some providers across Australia may include:
Social support provided in a group setting through structured and diversionary activities
Group excursions/outings Light refreshments as well as meals Transport associated with getting to and from the centre Respite for carers Overnight care Allied health services
Centre Based Care
Centre Based Care services
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What can I expect from CBC?
The programs organised by CBC service providers aim to provide you with companionship and entertainment, while enhancing your quality of life and stimulating you emotionally, mentally and physically. The centres may also focus on health and wellbeing by providing daily exercise programs and access to allied health needs such as diversional therapy, meal service, occupational therapy, access to podiatry, and physiotherapy.
Community Visitors Scheme
Interactive activities at these centres may include arts and craft, cooking, history, gardening, self help and mutual problem solving. Types of CBC services available include day care, dementia day care, overnight respite, dementia group, social groups, and respite care. Ensure you enquire about the fees and charges involved before using CBC services. For a list of CBC services see pages 247 –254.
Community Visitors Scheme
Older Australians experience high rates of loneliness and isolation but there are different initiatives to improve social connectedness and encourage community interaction. The Community Visitors Scheme (CVS), an initiative from the Department of Health uses volunteer visitors to meet with people on a regular basis to provide friendship and social inclusion. The service focuses purely on companionship and the volunteer will not provide personal assistance, such as cleaning, personal care or nursing.
What service is provided?
The CVS tries to connect like-minded volunteers and recipients, who have similar hobbies, interests and likes to facilitate a good friendship, and will visit at least once a week for an hour. There are a number of different types of volunteer visits under the CVS:
A volunteer visits a participant for a one-on-one visit at a residential aged care facility.
A group of volunteers visit a small group of residents at a residential aged care facility who have similar interests, like gardening or knitting. A home care volunteer visits a CVS recipient with an approved Home Care Package at their home once a week for one-on-one interaction. In NSW and the ACT, the scheme is coordinated by Multiple Sclerosis (MS) Limited. For further information, visit their website, ms.org.au/get-involved/volunteer/community-visitors-scheme.aspx or ring them on 1800 042 138.
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If you are a veteran, war widow or widower, you may be in line to receive extra help in your home from the Department of Veterans’ Affairs. If you are having a hard time doing the regular household chores, struggling to get in and out of the shower or bath safely, or if you just can’t manage the gardening or household maintenance, then the Veterans’ Home Care (VHC) program could organise people to help you. The VHC program offers a range of services including domestic assistance, personal care, safety related home and garden maintenance, or respite care in your own home or residential care facility. If you have specific medical care needs or need more intensive assistance, a nurse from the Community Nursing program may be able to help you stay in your own home for longer. Services may include medication management, wound care or hygiene assistance. To receive these services, you need to be referred for an assessment by an appropriate health professional. This could be your GP, a treating doctor in hospital, a hospital discharge planner or a VHC assessment agency. So if you’re a veteran or a war widow or widower please call the Veterans’ Home Care line on 1300 550 450 to find out what support services are available to you and how you can access them.
Veterans’ support
Veterans’ support
To help improve your independence and confidence at the end of a hospital stay, the Transition Care Program provides short term support and assistance. The Transition Care Program is goal oriented, time limited and therapy focused care which can be delivered in your own home or in a home like ‘live in’ setting, which may be an aged care home. To be eligible for transition care, you must be an in‑patient of a hospital and have been assessed by the Aged Care Assessment Team (ACAT). Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks if assessed as requiring an extra period of therapeutic care. Seven weeks is the expected average.
Services Transition care is delivered by approved providers who will offer a package of services including a range of low intensity therapy services and nursing support and/or personal care services. Low intensity therapy services may include:
physiotherapy
speech therapy
occupational therapy
podiatry
dietetics
counselling and social work
Transition care
Regaining your independence
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Personal care services may include: help with showering and dressing
managing incontinence
assistance with eating and eating aids
help with mobility and communication
Fees
transport to appointments
You may be charged a contribution fee to cover the cost of your transition care. The maximum fee is 85 percent of the basic daily rate of a single pension for care delivered in a ‘live in’ setting, such as a residential aged care facility, called the maximum basic daily fee. This rate is currently $51.63 (September 2019 rates). For care provided at home, it can be up to17.5 percent of the basic daily rate of a single pension.
Respite at home
Access to transition care is decided on a needs basis and not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more about how to access the transition care program. Aged care homes offering transition care beds are listed in the residential aged care tables on pages 150 –202.
A well earned rest Taking some time off from caring is crucial and known as ‘respite’. Respite can be provided in your own home, a community setting or an aged care home. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and by community care services under the Commonwealth Home Support Programme (CHSP). Accommodation and services include:
day care centres that provide respite for a half or full day; in home respite services, including overnight, home and personal care services;
activity programs; a break away from home with a support worker; respite for carers of people with dementia and challenging behaviours;
respite in an aged care home or overnight in a community setting; and
respite for employed carers and for carers seeking to return to work.
Eligibility
Access to respite care is based on priority and need. For respite care in your home or in a day care centre, the respite service provider or the Commonwealth Respite and Carelink Centre will assess whether you and your carer are eligible. The amount of care you receive will depend on your needs and the availability of respite care services.
Spend more time doing the things you love.
No Administration Fees Meditech Staffing is an approved aged and home care provider. We do not charge a basic daily fee, case management fee or exit fee for Home Care Packages. This means 100 percent of your package funding is available for services and more time can be spent doing the things you love with the ones you love.
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Please contact St Vincent’s Care Services today to arrange a tour or have a confidential discussion about your needs:
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Centre Based Respite Care
Caring for an elderly or frail loved one can be difficult and a well deserved break is often needed. Centre Based Respite Care (CBRC) can provide this respite service to carers, offering individualised social and recreational activities. Through CBRC, you can also attend day programs which may include excursions, outdoor/indoor activities, or holiday programs.
Cost
There is no charge for assistance provided at Commonwealth Respite and Carelink Centres, however, individual service fees may apply. Community based respite services charge fees according to the type of service being used and your ability to pay.
Flexible restorative care
To help regain your independence if you have not been admitted to hospital, the Government has introduced a new flexible care option. You may benefit from the Short Term Restorative Care (STRC) program if you have been sick or had a fall and your mobility is temporarily impaired. The program focuses on regaining wellbeing over a short period of time, with a maximum of eight weeks. The ultimate aim is to avoid you having to access ongoing in home care services or residential care. The program is designed around improving your capabilities at performing everyday tasks you may be having difficulties with. A team of professionals would provide the service to help you adjust to the differences in your abilities. You will be able to choose the services you want to be provided so the assistance you receive will be tailored to your specific needs. Services can be delivered at your home or in a nursing home. You may need to pay a small fee, although you won’t have to pay an accommodation payment if you receive STRC in a nursing home setting. You will be able to access the STRC program even if you’re currently receiving support through the CHSP. You do need an assessment to access the program. This assessment is done by the Aged Care Assessment Team (ACAT) and is only valid for six months. You can access the STRC program twice over a 12 month period. Read more about ACAT on page 45 or call My Aged Care on 1800 200 422 for more information about STRC.
Restorative care
For more information contact your local Commonwealth Respite and Carelink Centre on 1800 052 222. From September 2019 this service has transitioned to Carer Gateway, call 1800 422 737.
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Keep mobile, stay independent The changes that occur with ageing can lead to problems with mobility such as unsteadiness while walking, difficulty getting in and out of a chair, or falls. These are reportedly the top mobility problems experienced by older people and a major cause of injury and death. Muscle weakness, joint problems, pain, disease and neurological difficulties can also contribute to mobility problems. Keeping mobile can give you the opportunity to maintain independence in order to fulfil daily tasks and live happily in your own home. Although light physical activity can help improve your mobility and remain independent, some people also find comfort and assistance in mobility equipment or aids which aim to help them live more satisfying and productive lives.
Mobility
Improve access and safety at home
Creating a safe living space is critical to keep your independence and prevent injuries. Whether it’s slippery floors or tripping over electrical cords, some of the most common causes of injury in people over 65 are in and around the home. You can improve the safety of your home by making some basic changes:
Remove clutter around the home to reduce the risk of tripping over. Keep hallways and staircases clear from clutter and check outside areas as well.
Install grab bars and hand rails to help you get down the stairs
safely or step in and out of the shower or bathtub without injuring yourself.
Repair or remove tripping hazards such as loose carpet, slippery
throw rugs or floorboards that stick up. Replace those items and use non-slip mats for more effective fall prevention.
Inadequate lighting can also contribute to falls or injury so install
brighter light bulbs where needed and make sure stairways and narrow hallways are properly lit. Make sure you have easy access to bedside lamps and consider using motion sensor lights to create better guidance for moving around your house at night.
Even with grab rails, stairs can present a significant falling hazard. Non-slip strips can help make stairs safer to go up and down or consider having a stair lift installed for easier access to the second level.
Personal alarms that can detect falls, call for help in an emergency or have a GPS tracker which can be used to help you feel safe and secure in your own home or when you’re out in the community. These devices allow you to call for help by alerting family or emergency services if you fall or become unwell.
Get more from your in-home care
Our expert local team is here to help you get the care you deserve. Our Services include:
Why KinCare?
9 Housekeeping, laundry, shop by list 9 Social activities, transportation and companionship 9 Personal care, medication reminders and meal preparation
9 Support 24 hours a day, 7 days a week 9 Tailored solutions to support your health and happiness 9 Quality service, guaranteed 9 Big hearted local team
Discover the KinCare difference today
1300 575 164
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Exceptional communities and services that improve your wellbeing.
Home care services
Retirement living
Aged care
Tailored support so you can remain independent and spend more time doing the things you enjoy. We offer everything from help around the home with everyday tasks, through to gardening and health care services such as nursing and podiatry.
Offering a great lifestyle, community connections, independence and peace-of-mind, our retirement communities range from coastal apartments to spacious homes. With eight communities across NSW we have options to suit different lifestyles and budgets.
Round-the-clock care, tailored support with activities and a range of amenities to maximise your independence and suit your individuality. Find out about the quality care options offered at our aged residences at Constitution Hill, Northmead and Sienna Grange, Port Macquarie.
For more information about our communities and services, visit australianunity.com.au/ial To live in an Australian Unity Retirement Community, you’ll need to enter into a loan lease arrangement. For our home care and aged care services, fees apply, but government subsidies may be available, depending on your personal circumstances.
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Mobility aids can assist you
There are several different types of mobility aids available which can help you maintain independence and safety, assist in walking and moving about, help you with personal care, making it easier for you to remain socially active and maintain your quality of life. New products and technology are continually introduced to the market. Some of the equipment available include:
Mobility aids – Aids which can help to prevent falls include walking
sticks or frames, wheelie walkers, manual and motorised wheelchairs and scooters.
Personal care – Some of these aids may include shower stools or
chairs, shower hoses, bath seats and boards, over-toilet frames, commodes, urinals, continence pads and supplies, aids to assist with dressing, and aids to manage medications.
Home safety – Some of the aids which can assist you around the house during day-to-day living may include handrails, ramps, tap turners, non-slip mats, easy-grip utensils and easy-pour kettles.
Independent Living Centres (ILCs) are information resource centres, located in every State and Territory, that display a range of products and equipment to assist with daily‑living activities. You can visit an ILC to test products and equipment and select those most suitable before purchase. Call 1300 885 886 or visit ilcaustralia.org.au to find an ILC near you.
Technology
There are a number of gadgets, devices and technologies that can help older Australians keep their independence and make life much simpler around the home. These might include safety devices or personal alert systems that can detect falls, call for help in an emergency or have a GPS tracker. These devices are especially handy for people who live alone or go long periods without social interaction. Smartwatches can also offer similar safety functions, having the potential to help in your daily life in a variety of different ways, from instant calls and messaging, to an abundance of applications that can help with things such as medication reminders, cognitive stimulation through brain games, and GPS tracking. Other gadgets that have hit the market that may be beneficial are assistive technologies, voice-activated functions to control devices around the home, such as your TV, radio, lights and air conditioner, as well as being able to monitor daily routines.
Mobility
Independent Living Centres
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Regional Assessment Service (RAS)
Regional Assessment Service (RAS)
To access basic Government funded in home support under the Commonwealth Home Support Programme (CHSP) you need to be assessed by a RAS. The aim of the RAS is to ensure the services respond to you and your carers’ needs and support you in retaining or regaining skills that enable you to continue living independently in the community.
What services does RAS provide?
The RAS helps to identify you and your carers’ needs for support and your goals for greater independence and wellbeing. It provides in home, face to face assessments of new and existing clients/carers. RAS allows assessments to be conducted independently from service provision and ensures assessors consider the full range of options when responding to you and your carers’ needs and goals. Some of these needs may include assistive technology, therapeutic interventions, community care services or other support organisations. They liaise with other service providers, GPs/specialists and community support networks, and communication is made to make sure desired outcomes are achieved. RAS plans and coordinates exit and transfer to other appropriate service systems including Home Care Packages and/or residential care if required. The service also provides care coordination if you have multiple providers or more complex needs.
How the assessment works
An assessor from your local RAS will visit you for the assessment. They will ask you questions about your personal situation, health, and if you’re already receiving some support. The RAS assessment is a free service. You might like to have some support, a partner, relative or friend, present during the assessment. An interpreter can also be arranged. Together with the assessor you will work out a Home Support Plan detailing your needs and goals, and what services are needed to achieve those.
Referrals
The RAS team ensures your diverse needs are addressed through appropriate assessment, or can identify the need for other relevant assessments. After an assessment has been completed you should be given a referral code which you need to access services. Alternatively, RAS can make a referral to a CHSP provider following a discussion about the availability of appropriate services and a discussion with you about your preferences. Find out more about CHSP on page 16 or call My Aged Care on 1800 200 422 to request a RAS assessment.
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Aged Care Assessment Team (ACAT)
This may be a Home Care Package (see page 21) provided to you in your own home or residential care in an aged care home (see page 49). The ACAT is staffed by doctors, nurses, social workers, occupational therapists and other health professionals.
How the assessment works
A member of your local ACAT will visit you in your home or in hospital to assess your needs. You will be asked a series of questions to work out how much and what sort of help you require with daily and personal activities, to determine the best care option for your situation. With your approval, the ACAT will also contact your local doctor to gain more information on your medical history to assist with the assessment process. There is no charge for the assessment as the ACAT is Government funded. Carers, relatives or close friends are encouraged to be involved in the discussion. The ACAT will discuss the result of its assessment with you and the options that would be most suitable and what is available in your area. If there is no package of the assessed level immediately available, you may be offered a package at a lower level or CHSP services to help you while you wait. While an ACAT cannot make recommendations about individual homes or community services, they can provide you with information to assist you to make decisions. If you are of non-English speaking background and require an interpreter, please advise the ACAT when making your appointment.
Referral code
If the ACAT considers you eligible for services, you will be given a referral code. The service provider of your choice will need this referral code to access your client record on My Aged Care and manage the referral. Make sure you ask for the referral code if you haven’t been given one.
Not satisfied with the ACAT?
If you have a complaint or are not satisfied with the assessment or recommendations, you should advise the person in charge of the ACAT. If you cannot reach an agreement, you can appeal the decision. You will be sent a letter by the ACAT explaining how you, or someone acting on your behalf, can appeal. Call My Aged Care on 1800 200 422 if you would like to organise an ACAT assessment.
Aged Care Assessment Team (ACAT)
If you are no longer able to manage at home without basic assistance, the ACAT helps you, and your carers, determine what kind of care will best meet your needs.
With you every At Regis, we believe the good life is built on great relationships. That’s why we’ve been nurturing trusted connections with our staff, residents and their families for over 25 years.
Here we know that what we do, means more than what we say. So the care we deliver goes beyond specialist skills and tailored services, giving our residents the support they need, the choices they want and the freedom they deserve. We’re here to help navigate the next stage of your journey, from ageing-inplace and dementia care, through to respite care and palliative care. A trusted partner, always by your side.
Call 1300 998 100 | Visit regis.com.au
step of the way NSW LOCATIONS
REGIS BELMORE 27 Redman Parade, Belmore
REGIS PORT MACQUARIE 10 Sherwood Road, Port Macquarie
REGIS ELERMORE VALE 156 Cardiff Road, Elermore Vale
REGIS PORT STEPHENS 40 Bagnall Beach Road, Corlette
REGIS HURSTVILLE 53-59 Gloucester Road, Hurstville
REGIS ROSE BAY 84 Newcastle Street, Rose Bay
REGIS HORNSBY 245-247 Peats Ferry Road, Hornsby
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Residential Care flow chart Government subsidised home
OR
self-funded aged care home
If your situation is urgent then the ACAT will assess you as quickly as possible
Your family or carer
At anytime! You can find someone to help you:
OR You
Remember it takes anything from a few weeks up to more than a few months to find the care home that suits you
Placement consultant
Case manager, advisor or placement consultant
Aged care advisor Social worker Case manager Hospital discharge planner
Contact My Aged Care 1800 200 422
ACAT
Consult your DPS Guide to Aged Care for a list of choices for any of these options or visit AgedCareGuide.com.au
These professionals know the system really well and their help can make your search much easier. Other useful people: Financial advisor Health fund
Recommend Home Care Packages
Eligible for subsidised residential aged care
• RES IDENTIAL AGE D C A RE FAC I L I TY • NURSING HO M E • C A RE HO ME
Veterans’ Affairs Self funded supported accommodation
• SU P P O RT ED ACCO M M O DAT I O N
ACAT Aged Care Assessment Team
Local council
• R ET I R EM EN T LI V I N G W I T H I N -H O M E S UP P O RT
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If you are unable to continue living independently at home, you may choose to move into an aged care home. The Australian Government regulates and funds the provision of much of the aged care in Australia. ‘Aged care home’ is the term most commonly used, but you may also find this type of accommodation referred to as nursing home, aged care facility, residential aged care, or high and low care facility. All of these terms can be used interchangeably to describe the same type of living arrangement. Entry into a Government funded aged care home requires approval by an Aged Care Assessment Team (ACAT). There are also non Government funded aged care homes which are called supported or assisted living complexes. These do not require ACAT or Government approval.
Where do I start?
If you, or someone close to you, feel you are in need of some form of residential care, you can speak with your doctor, who can make initial contact with My Aged Care. You can also contact My Aged Care direct or a representative, like a family member or friend, can do this on your behalf. Call 1800 200 422 to organise an ACAT assessment. See page 45 for information about ACAT.
Aged care homes
Aged care homes
We’ll work in partnership with you, your family, GP and other allied health professionals to enable you to make the best of every moment. We offer: • personalised care, lifestyle and wellness programs • professional clinical care with registered nurses on duty 24/7 • dementia and memory support programs • a homely environment where you’ll feel like you belong • an onsite chef preparing fresh, nutritious meals daily
For permanent, respite and dementia support call us on 1300 544 944 or visit morangroup.com.au ENGADINE • SYLVANIA • KELLYVILLE • ROXBURGH PARK
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The next step
After being approved by an ACAT for Government funded residential care, you may begin looking for your future home. You can do this yourself or you can hire a placement consultant who can make the job much easier for you. It is important to know and understand the types of homes available in your area as this may affect the cost and services you receive. It is also recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will enable you to gauge the feel and culture of the home.
Homes and their services
Aged care homes provide accommodation ranging from single rooms with ensuites to rooms with shared bathroom facilities.
Aged care homes
They must provide specified care and services to all residents at no additional cost. Services that must be provided at no additional charge for all residents who need them irrespective of their level of care needs, include: basic accommodation related services such as beds, mattresses, linen, bedside lockers and chairs general laundry and cleaning services
maintenance of buildings and grounds utilities such as electricity and water
the provision of staff continuously on call to provide emergency assistance
assistance with personal care such as bathing, going to the toilet, eating and dressing assistance with mobility and communication
assistance in obtaining specialised therapy services or a health practitioner service meals, including special diets
toiletry goods such as towels, washers, soap and toilet paper support for people with cognitive impairment like dementia social and recreational activities rehabilitation support
Additional services as appropriate to individual care needs where a fee may apply include: goods to assist with toileting and continence aids
therapy services such as speech therapy, podiatry, occupational, recreational and physiotherapy
registered nurses to assess, plan and manage care, including complex pain or wound management, palliative care program, special feeding, dialysis and oxygen therapy. For people with dementia, it is important to ask a home whether it offers separate or secure dementia specific units or wings.
Everything you value most If you are at a point in your life where you need more specialised care, please get in touch so we can discuss your needs.
At Scalabrini, residents are at the center of everything we do. We bring a fresh approach to aged care by offering peaceful surroundings, meaningful and dignified experiences, and high quality care and support. But most important of all, we champion each resident’s right to make their own choices and have control in their day to day lives, so they maintain dignity and personhood. Welcome to Scalabrini!
P: 1800 722 522 E: enquiries@scalabrini.com.au
Our villages are located at Allambie Heights, Austral, Bexley, Drummoyne, Chipping Norton and Griffith. Call is on 1800 722 522 for more information or to book a tour.
Offering dementia care, complex care, and palliative care. scalabrini.com.au
Nazareth Care is a proud not-for-profit Catholic organisation caring for people of all denominations
WE VALUE THE INDIVIDUAL YOU ARE Let us make you feel at home • We value lifestyle and community: extensive wellness and lifestyle programs • On-site kitchen – caters to all needs: on-site chef prepares a daily variety of delicious meals • Excellence in clinical care: qualified carers and registered nurses on site 24 hours a day • Care overseen by multi-disciplinary team: Nursing, Medical and Allied Health professionals • Sisters of Nazareth offer pastoral care: providing for your spiritual and emotional needs
Our House offers all levels of affordability for: • Permanent residential care
FIND OUT MORE Visit our website sistersofnazareth.com/region/ australasian-region/ to find the House for you OR Aged Care Guide online agedcareguide.com.au/providers/nazareth-care We understand how difficult the decision to move to Residential Care can be. Contact our knowledgeable and empathetic staff and organise a visit to our House.
Nazareth House Tamworth 80-104 Manilla Road, Tamworth (02) 6761 8755 sistersofnazareth.com/service/ nazarethhouse-tamworth/
LOVE
•
COMPASSION
•
PATIENCE
•
RESPECT
•
JUSTICE
•
HOSPITALITY
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Some nursing homes may have a secure garden area specifically designed for people with dementia, which is generally attached to the secure dementia unit. There are homes that cater to a specific cultural and linguistic group or may offer culturally appropriate services. See pages 230 –236 for a list of culturally appropriate care homes and services g.
Pets can help lessen feelings of loneliness and isolation, and some homes are happy to accommodate you and your pet. Some nursing homes have live-in pets. You’ll find these C listed in the directory section of this guide, starting on pages 150 –202.
Accreditation and certification
The standards that must be met cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement, and safety and security. The Aged Care Quality and Safety Commission is responsible for the review of aged care homes. It monitors residential aged care services to ensure their compliance with the accreditation standards. You can ask the provider for the accreditation status of the home or access reports and find information about the process on the Commission’s website – agedcarequality.gov.au .
New quality standards
On 1 July 2019, the new set of Aged Care Quality Standards came into effect. The eight new standards replaced the previous standards and will have a much stronger focus on consumers to help them make informed decisions about aged care services. It gives consumers confidence that aged care providers will work in partnership with them and their families to deliver care that supports their health, wellbeing and quality of life. The new Quality Standards include the following focus areas: Consumer dignity and choice Ongoing assessment and planning with consumers Personal care and clinical care Services and supports for daily living Organisation’s service environment Feedback and complaints Human resources Organisational governance
Aged care homes
All Government funded care homes must meet required accreditation standards and demonstrate continuous improvement with regard to the quality of care and services provided to residents.
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Each of the standards looks at three key aspects: What is the outcome for the consumer What is the expectation for the organisation What are the organisational requirements to show that the standard has been met The new standards revolve around consumers, their families and the staff providing care. This partnership between the provider and consumer needs to work in order for the eight areas to work. All Government funded aged care homes and home care services are measured against the new standards, and organisations must be able to provide evidence of their compliance and performance with the Quality Standards.
Aged care homes
Charter of Rights
Supporting the new Aged Care Quality Standards is a new single Charter of Aged Care Rights, protecting the rights of consumers receiving aged care services and their right to be properly looked after, treated well and given high quality care and services. All aged care providers will have to provide a personally signed copy of the Charter of Rights to every one of their residents or care recipients. The new Charter covers 14 fundamental protections stating all older Australians receiving any type of Government funded aged care supports have the right to: 1. Safe and high quality care and services; 2. be treated with dignity and respect; 3. have your identity, culture and diversity valued and supported; 4. live without abuse and neglect; 5. be informed about your care and services in a way you understand; 6. access all information about yourself, including information about your rights, care and services; 7. have control over and make choice about your care and personal and social life, including where the choices involve personal risk; 8. have control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions; 9. your independence; 10. be listened to and understood; 11. have a person of your choice, including an aged care advocate, support you or speak on your behalf; 12. complain free from reprisal, and to have your complaints dealt with fairly and promptly; 13. personal privacy and to have your personal information protected; 14. exercise your rights without it adversely affecting the way you are treated.
Care. It’s who we are. If you’re considering residential aged care for someone you love, think of Anglicare first. With over 70 years’ experience in caring for older people we’ve earned a reputation as a leading not-for-profit provider. Ensuring that each resident feels safe, valued and respected guides everything we do. Our innovative Rhythm of Life® approach provides each resident with personalised care, encouraging independence and taking into account individual preferences and interests. Anglicare’s focus on caring for each resident’s physical, emotional social and spiritual needs is supported by lifestyle programs, expertise in dementia, palliative and respite care, chaplaincy and pastoral care services. Residential care locations • Castle Hill • Dapto • Forestville • Gordon (opening 2021) • Jannali • Kingswood
• • • • • • •
Malabar Nowra Oran Park (opening late 2020) Parramatta Penrith Richmond Rooty Hill
• • • • • • •
Rushcutters Bay South Hurstville Taren Point The Ponds Warriewood Winston Hills Woonona
Care for someone you love? Talk to Anglicare first. 1300 111 278 anglicare.org.au
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By signing the Charter you acknowledge that your provider has given you information about your rights in relation to the aged care service, information about your rights under the Charter and a copy of the Charter signed by your provider. As a consumer, you have the option of signing the Charter of Aged Care Rights, however, even if you choose not to sign the document you can still receive care and services. Find out more on agedcarequality.gov.au or call the Aged Care Quality and Safety Commission on 1800 951 822.
Complaints
If you have concerns or are unhappy about the standard of care you are receiving, you or your representatives are strongly encouraged to firstly take all complaints to the facility management for resolution. It’s always best to address concerns rather than leaving it to escalate. If you don’t feel comfortable to deal with it yourself, you can ask an advocacy service to help you. If the matter is not resolved, you can then make complaints to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au . Anyone can make a complaint about anything that may constitute a breach of the service provider’s responsibilities to past or present residents.
89 Fremantle Drive, Stirling ACT
Set amongst landscaped grounds, Adria Village is a warm and welcoming community of people from all around the world. We pride ourselves on cultural diversity and celebration, and offer a wide range of activities to cater for all interests. Adria Village fosters individuality and independence, providing support and assistance to enable residents to live in a comfortable and secure environment. Adria Village is located in the Canberra suburb of Stirling and offers residential care for 42 residents, incorporating 2 respite rooms, and Special Care. The Village also contains 36 independent living villas. All villas have 2 bedrooms, a courtyard and a garden, and residents enjoy a peaceful and welcoming community lifestyle.
Our services Nursing Care, Meals, Cleaning, Laundry, Activities and Spiritual needs.
Languages spoken Croatian, German, Italian, Turkish, Spanish, Filipino, Tongan, Chinese, Vietnamese, Nepalese, Malaysian, Thai and Dutch.
Our aim is to provide a caring, safe, home-like atmosphere, reflecting your rights to dignity, respect, privacy, safety and the best quality of life.
Contact us today to arrange a personal tour.
p: 02 6288 0198
e: admin@adria.org.au
www.adria.org.au
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Costs for residential care Aged care homes charge a range of fees to cover the cost of care, accommodation and living expenses, and these can vary enormously between facilities, and from resident to resident. Understanding the rules and seeking specialist advice from an aged care financial advisor to minimise costs is recommended. See page 113 for more information on financial advice. Both your income and financial assets affect your entitlements. The income and asset tests have been combined, to ensure a consistent fees policy.
The cost of care is divided into two parts – daily care fees and accommodation payments:
Basic Daily Fees
As a resident in an aged care home you are asked to pay a daily fee as a contribution towards the cost of care and living expenses, such as meals and refreshments, cleaning, laundry, heating and cooling, as well as social activities. In addition, the daily fee contributes to the costs for personal care including assistance with daily living such as bathing, dressing and toileting, assistance with mobility aids, therapy and certain medical and pharmaceutical services. The maximum Basic Daily Fee for all permanent residents who enter an aged care home is 85 percent of the annual single basic Age Pension. This applies as the maximum Basic Daily Fee for all respite residents. It is adjusted each March and September at the same time as the Age Pension. As of January 2020, the maximum Basic Daily Fee is $51.63 per day for all full pensioners and some part pensioners. Depending on your income and level of care, you may also be asked to pay an income tested fee as part of the daily fees. However, this does not apply to respite residents. If you do receive income other than your pension, you will be assessed by Centrelink, or Veterans’ Affairs if you are a veteran, to determine how much extra you can be asked to pay as an income tested fee.
Aged care costs
This will address the issue of asset rich, income poor residents paying for all of their accommodation and nothing for care, and the income rich, asset poor residents paying for their care but not for accommodation.
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Aged care costs
Basic Daily Fees – prior to 20 March 2008
If you were a permanent resident in an aged care home, prior to 20 March 2008 (including residents on leave), you will continue to be subject to the pre 20 March 2008 rules governing the Basic Daily Fee unless you are discharged from permanent aged care for a continuous 28 days.
How much will I pay?
If you can afford to, you will pay a basic fee of up to 85 percent of the single basic pension, a means tested (your income and assets combined) contribution to your accommodation, and a means tested contribution to your care. The maximum means tested contribution will be allocated toward your accommodation payment until the full cost is paid and then toward your care fee. The family home will continue to be exempt from the aged care assets test if occupied by a spouse or other protected person. No one will need to pay a care fee greater than the cost of their care. In addition, an annual cap of $27,754.52 will apply to your means tested contribution to your care costs, together with a lifetime cap of $66,610.90 for means tested care fees (Rates as at January 2020).
We Supply and Install Commercial Flooring to Nursing Homes Over the past 30 years Fab Floors have become a leader in the flooring industry with our ability to meet demanding deadlines while providing the highest quality of work for our clients. We have our own trucks and a wide range of Kanga Take up machines, diamond grinders, vacuums and various other machines to get the job done efficiently and effectively. Our teams of expert tradesmen are experienced in supply and installation of all types of commercial flooring requirements. Fab Floors travels all over Australia with offices and warehouses in Riverwood (Sydney) and Arundel (Gold Coast) to meet your flooring needs.
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• Blacktown Nursing Home • Chow Cho Poon Nursing Home • Manly Vale Aged Care • Lucy Chieng Aged Care • Easton Park Units
• St Kensington Aged Care • Harbison Aged Care Moss Vale • St Joseph Aged Care • Carino Care Rockdale
Call us for a free quote today 02 9534 6500 info@fabfloors.com.au
www.fabfloors.com.au
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The treatment of the family home will not change from the current arrangements, for example if it is occupied by a spouse or protected person. Even when the value of your former home is included as an assessable asset, its value will be capped at $169,079. 20 (January 2020 prices). It is only counted in determining your ability to pay for your accommodation.
Accommodation payments
Accommodation payments are different from daily care fees. They are used by the aged care home as capital funding to improve the quality of the buildings and services they provide. Not everyone pays an accommodation payment. It depends on the value of your assets and income at the time of entry into care. If you have more than $49,500 in assets and income, you can be asked to pay an accommodation payment, but you must be left with at least $49,500 in assets after your payment (Rates as at January 2020).
Aged care costs
Any income tested contributions you may have made as recipient of Home Care Packages will be taken into account in calculating lifetime care expenditure.
Celebrating 73 years of providing care to older people of the Illawarra region. Illawarra Diggers is located in an elevated position nestled between the magnificent escarpment and overlooking the picturesque south coastline. The complex is set amid beautiful surrounds of landscaped gardens and lawns, and close to all amenities at Corrimal town centre. Illawarra Diggers – proudly providing quality residential care to the community. Contact to enquire about any vacancies
Telephone. 4225 4700 | www.illawarradiggers.com.au
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Choose how you pay When moving into an aged care home, if you have the capacity to contribute to the cost of your accommodation, you can now choose how you pay for it. You have a choice of three options, however, if you start with one option and change your mind, you have up to 28 days from the date you move into the care home to decide how you wish to pay.
Payment Option 1: Refundable Accommodation Deposit (RAD)
This is a single payment made to the care home and works similar to an interest-free loan.
RAD and DAP
The balance of the deposit is guaranteed to be refunded when you leave the home, but only after any amounts which have been used to pay for agreed services have been deducted.
Payment Option 2: Daily Accommodation Payment (DAP)
In this option, you pay a periodic payment (usually on a monthly basis) for your accommodation; it is calculated based on the daily rate of the RAD. To calculate the daily payment equivalent of the refundable deposit, the RAD is multiplied by the Maximum Permissible Interest Rate (MPIR) and divided by 365 days. The MPIR is set by the Government and is updated every three months – as of January 2020, it is 4.91 percent. The daily payment amount must be equivalent to the refundable deposit amount and is the maximum you can be charged per day for the room. These periodical payments are not refunded when you leave the home.
Payment Option 3: Combination payment of RAD and DAP
If you wish you can also choose to pay a combination of both a RAD and a DAP. For example, let’s assume the RAD is $400,000 but you want to only pay half of a deposit ($200,000) and the other as a DAP. Use this formula to calculate the DAP: (Balance of price x MPIR) / 365 = ($400,000 - $200,000) x 4.91% / 365 = $26.90 per day (MPIR from 1 January 2020). Or use our easy to use fee-estimator calculator on agedcareguide.com.au/nursing-home-fee-estimator For further information, call My Aged Care on 1800 200 422 or Centrelink on 13 23 00, or discuss with a placement consultant or financial advisor. Disclaimer - This information is a summary of the main provisions relating to aged care costs and while care has been taken to ensure that it is current on date of publication, it should not be taken as an authoritative source. Please phone 1800 200 422 for more complete, up-to-date information.
Caring for you in your community for over 100 years. We’re here for you when you need us. Respite care Take a break, recharge, and let us care for your loved one with our wide range of care options.
Retirement and Independent Living Enjoy freedom of choice, companionship and independence within our many villages.
Residential aged care With over 70 homes across NSW and ACT, we offer personalised care in a nurturing, welcoming environment.
Aged care rehabilitation Uniting War Memorial Hospital specialises in aged care rehabilitation, giving you the best possible chance to age well and continue to enjoy the life you want to live.
Home care We’ll work with you to build a support package that’ll keep you in your own home for longer.
We’re here to help you with all your aged care service needs. Speak to someone from our friendly team today.
Get in touch 1800 864 846 ask@uniting.org uniting.org
Applying to a home
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Applying to aged care homes As soon as you have been approved by an Aged Care Assessment Team (ACAT) for Government funded residential care, you can begin looking for your future home. You can do this yourself or you can hire a placement consultant to do this for you. When searching for nursing homes, decide what features are important to you. Are you looking for an extra service facility, a specific cultural environment or a facility with pets? It is important to know and understand the types of homes that are available in your area because this may affect the cost and services you receive. It is recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will allow you to get a feel for the culture of the home and its surroundings. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to move into. When you have narrowed down which homes would suit your needs and wants, it is best to apply to a number of homes to increase your chances of finding a place quickly.
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Some aged care homes may have waiting lists and the length of these varies between homes. If your situation is urgent, please inform the staff at the home. Aged care homes cannot predict or know when a vacancy will occur, so it is important to keep in regular contact with the aged care homes to ensure they are aware you are still interested in admission to their home. If you’ve engaged the services of a placement consultant they will monitor vacancies for you.
What happens when a vacancy occurs?
The person in charge at the aged care home will either ring you, your carer or family directly, or phone the social worker if you are in hospital. You may be asked to make a decision within hours because there are usually other people also waiting. You, or the relevant hospital worker, will need to arrange for your transfer to the home as soon as is practicable.
Waiting lists
Waiting for residential care
If you are unable to move into a home straight away, you will be given seven days after you have agreed to accept the place to move in. This is called pre-entry leave.
Award Winning Mareeba Aged Care has provided the Clarence Valley with quality Residential Aged Care since 1981.
Mareeba offers residents a quality lifestyle in a secure friendly environment with individual care and therapy programs developed in consultation with each Resident, their families and Medical Practitioners.
6 Rannoch Avenue Maclean NSW 2463
SERVICES AND FACILITIES t Suites; single rooms with ensuites; rooms with kitchenettes and ensuite rooms for couples t 24 hour nursing care
t Coffee shop on premises t Hairdressing
t Physiotherapy t Podiatry
t Respite care Phone: (02) 6645 2966 Fax: (02) 6645 2736
t All meals cooked in our A rated kitchen t LGBTI Safe Place Accredited
t Wonderful therapy program with in house movies, activities, outings entertainment and buses
We value the involvement of relatives and friends and encourage their participation in the social activities of Mareeba. Visits to our facility can be arranged by contacting our friendly staff. E: admin@mareebaagedcare.com.au www.mareebaagedcare.com.au
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From the date of acceptance you may be charged for your care and be eligible to receive financial assistance from the Government. Be aware that if you move into an aged care home that’s not your first choice, your priority on the waiting list of your preferred home will drop. It is not acceptable to be charged any fees, or be expected to make any donation, before you formally accept a place in an aged care home.
Deciding on a home
There are a number of things to consider when deciding which aged care home will best suit your needs.
Deciding on a home
The following is a brief checklist:
Is the home clean, fresh and in good repair? Are the staff warm and friendly? You want to be able to feel at ease and comfortable in communicating with the staff.
How many staff work at the home and what is the night time ratio of staff to residents?
Is the home secure, particularly at night? Are there keypad locks on the doors or are CCTV cameras installed? Does the home have the provision for you to age in place and remain as your care needs increase?
Do they offer single rooms with ensuite? If you are looking to move into a home with your spouse, is this provision available?
Are clothes laundered on or off site? Does the room have access to a private phone line, internet connection or pay TV?
Are the floor coverings clean and fresh, or is there an odour throughout the home?
Is the room temperature comfortable for you, and are you able to control your own room temperature?
What personal items and furnishings can you bring into the home, and what provisions are there for storage of personal items?
Inspect the kitchen if possible, and find out if meals are cooked on site or are delivered.
Are the meals flexible and will they meet your special requirements? Are there spaces for you to meet with family and friends and to celebrate special events?
If you like pets, find out if the home is pet friendly and either has pets at the home or a visiting pet program.
Be sure to enquire about the range of activities available and entertainment programs. These are vital for your ongoing wellbeing. Equally beneficial are outdoor areas or gardens; if relevant, check whether they are secure. Other services you may be looking for include hairdressing salon, on site café, a chapel or provision for church services.
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Retreat Care’s aged care services offer:
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Low Care, High Care, Dementia Care and Respite Care Services Registered nurses with qualified professional caring staff of the highest standards. l Single and couple suites with their own private ensuites. 24 hour emergency call systems and the security of knowing someone is always close by.
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Retreat Care’s aged care facilities offer: coffee clubs, libraries, indoor bowls, billiards, great cinemas, aromatherapy, cooking sessions, concerts and bus trips, hairdressing services, manicures, massages and fresh nutritious home cooked meals.
Call today and secure a suite of your choice.
Ashmore Retreat Gold Coast Ph 07 5656 1000
Bangalor Retreat Tweed Heads Ph 07 5599 9803
Mandalay Retreat Brisbane Ph 07 3286 6879
To find out more visit our website www.retreatcare.com.au
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AURRUM AGED CARE • Clinical care excellence • Modern Care Homes & superior amenities • Dietitian-approved seasonal menus & home-cooked meals • Extensive wellness & lifestyle programs • Aurrum’s own leading Memory Support program (dementia care)
OUR AURRUM FAMILY CARING FOR YOUR FAMILY
AURRUM ERINA & TERRIGAL DRIVE
AURRUM WYOMING
www.aurrum.com.au
AURRUM KINCUMBER
AURRUM ERINA & TERRIGAL DRIVE
351 Terrigal Dr, Erina NSW 2250
AURRUM KINCUMBER
1A Scaysbrook Dr, Kincumber NSW 2251
AURRUM NORAH HEAD
60 Soldiers Point Dr, Norah Head NSW 2263
AURRUM WYOMING
80 Chamberlain Rd, Wyoming NSW 2250
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Moving into a home The process of moving in is often referred to as the ‘admission process’ and starts with an initial introduction, orientation and assessment. During the assessment a staff member will gather information including medical conditions, family history, food preferences, social and recreational likes and dislikes, and interests. This information will be used to create a care plan. The care plan is updated regularly and you can request to see a copy at any time.
What can you bring with you?
Your aged care home will already have most of the furniture and furnishings, such as beds, chairs, wardrobe, curtains and floor coverings, so it may be helpful to directly ask the home what you can bring with you.
Personal items
Having personal belongings around you may help you to feel at home in your new environment. Some people may like to bring family photographs, their favourite films, books, music or other treasured items.
Clothing
It is important to ensure that personal clothing is properly labelled. Most nursing homes will launder your clothing either on site or through a laundry service. Bring enough clothing to allow for items being washed as it might take a couple of days before clean laundry is returned to you. Because of the large volume of washing nursing home laundries often use commercial washing and drying machines so make sure your clothes are machine washable and labelled with your full name.
Continence aids
Residents with higher level care needs, who require products for the management of incontinence, will have these provided by the aged care home. Other residents may be required to purchase these items.
Radios, TVs, computers, digital clocks
Residents can bring with them their preferred electrical and electronic items. Each item will be checked, tested and tagged for use.
Furniture
It is quite common to have space available for some items like a favourite chair, small table, dresser and bedside light, but it’s best to check with the aged care home what and how many items you can bring.
Moving into a home
Family members and carers are welcome to assist in identifying social and care needs.
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Medication
It is important that you bring all prescription medication you’re currently taking with you on admission. Care staff will manage and administer the medication to ensure safe and quality use of your medicines. Topical creams, herbal remedies, vitamins and elixirs, which are non‑prescription items, should be declared to the staff.
Toiletries
The aged care home supplies the basic necessities such as toothpaste, soap and toilet tissue. Specific items or particular brands need to be purchased at your own expense.
Moving into a home
Mobility and wheelchairs
Wheelchairs, scooters, walking frames, and other mobility aids will be assessed to ensure that these are appropriate to your current situation. The maintenance and upkeep of scooters and wheelchairs is your responsibility.
Making the transition
Once you have been offered a place in an aged care home, it is also important to organise your medical and financial matters, and who you will need to tell about your move. If you have not done so already, this is a good time to talk to your loved ones about your wishes for your future medical care. Writing your wishes in a letter or statement can help guide health professionals and those close to you if you become seriously ill or injured and are unable to make decisions about your own care. This is called an Advance Care Directive and it should include clear and specific details about treatments you would accept or refuse. Keep your Advance Care Directive in a place that is easily accessible and share the document with your doctor and loved ones.
Who should you tell about your move?
It is recommended that you tell your family, carer, friends, neighbours, and any health professionals, such as your doctor or pharmacist, that you’re leaving your home to enter an aged care home. If you need to change doctors, you can ask to have your medical history sent to your new doctor. It is also a good idea to keep track of this and make a note of your current medical treatments and medication so you can discuss this with your new aged care home as part of your care plan.
This is Nancy, our resident roadie. She toured Europe with her son’s band Bjorn Again and was famously credited as ‘tour mum’ on an album. Nancy is just one member of Japara’s growing aged care family. She knows how it feels to have individuality celebrated and respected – whether it’s her likes and dislikes, passions and skills, family relationships or life experiences. Respect for the individual guides every aspect of aged care living at Japara – from the variety of room types you can choose from, to the superior care you get with more qualified nurses on staff. Our approach is as unique as you are – we listen and learn too – and it’s one we’re building on to make sure you get the very best of care. Japara. You’ll stay an individual with us.
Roadie. Albury & District Glenroy
Henley Manor Doonside
Bayview Gardens Bayview
Forest View Chatswood
Coffs Harbour South West Rocks Wyong Brighton-Le-Sands
Find a Japara care home near you. Call. 1800 52 72 72 or visit japara.com.au
We were looking for aged care Then we found Arcare Arcare is a family-owned company with four aged care residences across New South Wales and another 36 across Victoria and Queensland. As soon as you enter an Arcare residence, you will discover the finest living environments, including large private suites with ensuite and most featuring courtyard or balcony access. Step outside the suite and you’ll enjoy manicured gardens, intimate dining and lounge rooms plus delicious meals prepared fresh on site. Beyond the beautiful surrounds, everyone who joins an Arcare community is supported by our unique Relationship - First Approach where nurturing honest, respectful and consistent relationships with clients is the most important thing we do. To find out more contact Arcare today.
Call 1300 659 705 or visit arcare.com.au
GLENHAVEN
KANWAL
OATLANDS
WARRIEWOOD
93 Glenhaven Road
2 Pearce Road
23 Prindle Street
23 Warriewood Road
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offers residential aged care centres in Sydney’s Strathfield, Marrickville and Chatswood, and in Oberon. All of our aged care centres offer exceptional care and encourage freedom of choice and independence for residents in all areas of daily life. We believe that a residential aged care home should be as much like a resident’s own home as possible. With that in mind, we respect the dignity of each and every resident. Our innovative monitoring systems ensure that all residents have programs tailored to their individual needs. Those with special care needs, including dementia, are provided with specific care to ensure they are comfortable at all times. We offer residential aged care and respite care (including emergency respite). There is a mix of single and shared rooms.
Each of our centres meets the needs of their local community. Columbia Aged Care Services is committed to recognising and respecting the cultural diversity of all of our elderly residents. In addition to English speaking residents, the Acacia and Strathdale Centres cater for small groups of Greek, Chinese, Portuguese, Russian and Korean residents Enjoy the peace of mind that comes with a high standard of care including therapy and recreational services at a Columbia Aged Care Centre. • Meals cooked fresh onsite each day • An RN 24/7 • Bus trips for residents • Art Therapy at each site • Over 50 years aged care experience
Please contact our Relationship Manager on (02) 9764 7800 to view our centres or visit www.columbiaagedcare.com.au to watch a video about our centres. Strathdale Centre at Strathfield
Acacia Centre at Marrickville
64-70 Albert Road, Strathfield NSW 2135 Phone: (02) 9764 7800 Fax: (02) 9764 3496 E: strathdale@cnh.com.au
442- 448 Marrickville Road, Marrickville NSW 2204 Phone: (02) 9089 8000 Fax: (02) 9089 8099 E: acacia@cnh.com.au
Willowood Centre at Chatswood
Oberon Village at Oberon
297 Mowbray Road, Chatswood NSW 2067 Phone: (02) 8644 1400 Fax: (02) 8644 1499 E: willowood@cnh.com.au
115 Albion Street, Oberon NSW 2787 Phone: (02) 6339 1000 Fax: (02) 6339 1099 E: oberon@cnh.com.au
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Daily living in a nursing home Moving house is often stressful and it may take time to settle into your new environment. Here’s what you can expect from life in a nursing home. If you are thinking about moving into a nursing home you’re likely to experience a massive range of emotions, varying from relief and excitement to uncertainty and apprehension. Living in a nursing home will be different and it may take a few days for you to settle into your new life. Generally life in a nursing home will be easier for you, and many residents have reported they actually enjoy an enhanced quality of life and improved social life, since they moved.
It’s your home
While areas such as the dining room and lounge are communal, your room is your own. Nursing homes positively encourage you to bring personal items for your room, such as pictures, photos, ornaments, furniture throws and smaller pieces of furniture. Find out prior to moving what extra personal belongings you can bring so you can still enjoy the things which have meaning to you.
Social aspects and routines
The chances are you’ve moved from living in a house on your own or with a partner, so you’ll need to get used to a few more people being around. However, the choice is yours as to how social you want to be. You can choose to be social in the communal areas and spend time with other residents or simply find a quiet corner or remain in your room to enjoy your own company. Nursing home staff are generally friendly and outgoing, and they will respect your need for privacy. Many nursing homes have strong links to the local community. You can choose to get involved with activities such as meeting local school children or other people from other groups. As well as adjusting to new people, there may be some changes to your daily routines, such as slightly different meal and shower times. The important thing to remember is that by moving into a nursing home you’ll receive the help and support you need to improve your quality of life.
Daily living
You will benefit from receiving help with some tasks you’ve found difficult to do and you will have peace of mind that should anything happen, you will receive immediate attention and the situation will be managed well.
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Multiple activities
Nursing homes offer many social aspects and multiple activities such as exercise classes, religious services/classes, bingo, arts and craft, concerts and outings. It doesn’t mean you have to take part – you still decide what you want to do. You can continue to enjoy your usual activities outside the nursing home, such as attending any regular classes or meeting friends in your favourite coffee shop. Whether it’s reading or watching TV in your room, chatting with other residents or going to the cinema with friends, the choice of how you spend your time is yours.
Partners
Some homes offer rooms for couples in the form of adjoining rooms, double rooms, or even a single unit for couples.
Daily living
This means couples can continue living together even if they have different care and support needs.
Pets
While most homes do not allow residents to have their personal pets, a lot now have ‘live-in’ animals such as cats, rabbits, dogs and birds. Some nursing homes also arrange for a variety of animals to visit regularly.
Family and friends
Your family and friends are always encouraged to visit and depending on your health, you will be able to come and go as you please – visit friends, enjoy family celebrations, go shopping and even go on holiday. Many nursing homes also have special areas available for private functions – this means you can still hold special events for family and friends in your nursing home.
Going on a holiday
When you live in an aged care home you can still go on a holiday. You can leave the aged care home for up to 52 nights in a financial year. This is called ‘social leave’. The Government will continue to pay subsidies on your behalf to the aged care home and you still have to pay your daily fees and income tested fees. If you are away for longer than 52 nights the Government will stop paying subsidies and you may be asked to pay any owing amounts to the aged care home. The 52 night rule can not be extended.
Care you can trust. For nearly 50 years, we’ve been trusted by the community to provide care and support services for thousands of people in over 40 locations. Our experience and size lets us operate efficiently and, as a not-for-profit organisation, we put all savings back into providing services. These include improving health, boosting independence and social connections, providing help at home or creating retirement and residential care communities. Our friendly, experienced staff and registered nurses are all trained, qualified and police checked, and our quality control ensures the consistency and continual improvement of our services. With Southern Cross Care (NSW & ACT) you have peace-of-mind, knowing that you’re in good hands.
Residential Aged Care
Home Care
Call 1800 870 427 Visit sccliving.org.au
Retirement Communities
HALL & PRIOR Residential Aged Care
People are our passion...our purpose. And because of this we’ve been diligently working behind the scenes for the past 25 years to create excellent aged care facilities.
Residential care Respite care Dementia specialists 24-hour RNs*
We are an award winning aged care provider who understands that
Physiotherapists
aged care is changing and so are people’s needs.
Speech Pathologists
Our high quality care will ensure your loved one feels right at home. Our rates are affordable and Pensioners are welcome.
Home is a feeling. Contact us today to organise a home tour. BURWOOD HEIGHTS • FAIRFIELD • GREENWICH • HURSTVILLE • LANE COVE • MOSMAN POINT CLARE • ROCKDALE • SOUTH GRAFTON • VAUCLUSE
Compassionate people, dedicated to care
Dietitians Meals cooked fresh in on-site kitchens * except Point Clare home
9427 8978 info@hallprior.com.au hallprior.com.au
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Resident Agreement The Resident Agreement is a legal agreement between you and your aged care home. Before you move in, an aged care home will offer you a Resident Agreement to sign, which may cover things like the services you will receive, the fees to be paid and the rights and responsibilities you have as a resident of the home.
the policies and practices used to set your fees and charges; the level of daily fees you’ll be asked to pay; any extra services you’ve agreed to receive, and their costs; any circumstances where you might be asked to leave and how the aged care home will help you find somewhere more appropriate;
your rights and responsibilities as a resident in your new aged care home;
your aged care home’s responsibilities to you as a resident; how the aged care home will deal with any complaints you, your carer, friends or family may make; and
any other matters agreed between you and the aged care home’s manager, within the requirements of the Aged Care Act 1997.
When do I sign?
If you choose to enter into a Resident Agreement, you don’t have to sign it at the time it is offered. You may want to take time to ask your friends, family, carer, financial advisor or legal practitioner for help to go through the agreement, although you don’t have to. While there is no time limit for signing the Resident Agreement, it is in your best interest to finalise the Resident Agreement as soon as you can, as it covers your rights and responsibilities.
Can I withdraw from the Resident Agreement?
Should you change your mind, you can withdraw from the Resident Agreement within 14 days of signing. You will need to let your aged care home know straight away, in writing. You will still need to pay your care fees and charges for care you’ve received during the 14 days. If you’ve made any other payments to your provider during that time, you are entitled to a refund.
Can I change the terms of the Resident Agreement? Changes can only be made to the agreement if both you and your aged care home agree.
If you wish to change your agreement, you’ll have to give the home notice of your intention to do so, preferably in writing.
Resident Agreement
Your Resident Agreement should include the following:
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What if I need help understanding the agreements?
Resident Agreement
Since the Resident Agreement is a legally binding document, it’s important you understand everything in the document before you sign it. If you have any questions, you should ask your new aged care home. It’s their responsibility to make sure the agreements offered to you are clear. You can also ask your family, friends, carer or a legal practitioner to help you understand the terms of your agreements. The proposed agreements may not automatically include all the things that you think are important, so it is a good idea to check. If you’re having language difficulties because the agreements aren’t written in your preferred language, you can contact the Australian Government Translating and Interpreting Service (TIS) on 131 450. TIS covers more than 100 languages and is available 24 hours a day, seven days a week, for the cost of a local call.
What if I am not able to sign the agreements?
If you understand your agreement and want to sign it, but are physically unable to, you can ask someone with the legal authority to sign on your behalf, such as someone who holds Power of Attorney for you.
Rights and responsibilities
Your rights and responsibilities will be the same as those of every other resident. To make sure your rights and responsibilities are protected, there is legislation that all aged care homes funded by the Government must follow. The Charter of Residents’ Rights and Responsibilities will be displayed in your aged care home, or you can ask your home for a copy when they offer you your Resident Agreement.
We are Fully Accredited Since 2002
Family
BRAND NEW ROOMS WITH EN-SUITES
With custom care designed to honour each resident, we invite you to come home to Fairmont where our commitment never stops.
fairmontagedcare.com.au
Call Us02 9567 2279
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Mortdale In the Heart of the St George Area
Ferndale Gardens has been designed to provide lifestyle assistance and care in a comfortable and well appointed environment. Our emphasis is to maintain the dignity and independence of each individual within a personal and homelike atmosphere. Professional qualified staff ensure the best nursing and personal care 24 hours a day.
Design features • Café and Gift Store • Hairdressing salon • Gymnasium • Cinema/kiosk • Function room • Consultants room • Chapel • Library
• Laundry • Luxury mini bus • Mini bowling green • Mini golf • Quality on site chefs preparing nutritious meals • Physiotherapy, speech therapy, diversional therapy and podiatry • Tai chi • Social activities • Religious services • Bus and shopping outings • Generous single or twin suites are fully air conditioned and have a private ensuite • Kitchenette and bar fridge • Wall mounted televisions • Electric beds • Private telephone and internet access
FERNDALE GARDENS 33 Jersey Avenue, Mortdale 2223 Enquiries 02 8080 3851 E enquiries@ferndalegardens.com.au www.ferndalegardens.com.au Proudly Managed by Trinity Management Services P/L
• LOW CARE • HIGH CARE • DEMENTIA CARE • RESPITE CARE • EXTRA SERVICES
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Residential respite
Taking a break Taking some time off from caring is crucial and known as ‘respite’. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Residential respite
To receive respite care in an aged care home, you require an assessment by an Aged Care Assessment Team (ACAT) except in emergencies. See page 45 for more information about ACAT. Usually, you may have up to 63 days of Government funded respite care in any financial year, and it may be possible to extend the care period by up to 21 days at a time, if deemed necessary by the ACATs. When you have received approval by the ACAT, you may apply directly to the aged care facility for respite. Access to respite care is based on eligibility and need. Although residential aged care homes are allocated respite places, they are not required to keep these solely available for respite provision.
Nestled within 3 minutes walking distance to the Byron Town Centre and 5 minutes to the beach is Byron Aged Care. This 41 bed home offers high quality care and accommodation for older Australians. Making this home special is: • Individual ensuite rooms • Newly renovated dining, living and activity areas with options for indoor and outdoor sitting • Home-style living with fully functioning kitchen for resident use • A cosy library with fireplace • Expansive internal courtyards • 24hour on site care/support staff • Safety with keypad coded entry • Lifestyle program with community outings • Onsite Chef • Access to medical professionals including Medical Practitioner, Physiotherapist, Speech Pathologist and more
Byron Aged Care, 1 Butler St, Byron Bay NSW 2481 P: 02 6685 6728 www.byronagedcare.com.au E: admin@byronagedcare.com.au
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You will need to book this respite in advance, although in the case of emergencies, it can be organised quite quickly.
Residential respite
You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to permanently move into.
Cost
For respite in a Government funded aged care home you will pay the equivalent of 85 percent of the single rate of Age Pension (called the Basic Daily Fee and currently $51.63 per day – January 2020), regardless of whether you are a pensioner or not. A booking fee may also be charged to assist in securing a place. This is a pre-payment of respite care fees, not an additional payment, and it cannot be more than a full week’s fee or 25 percent of the entire stay’s fee, whichever amount is the lowest. For respite in an ‘Extra Services’ home you may be asked to pay an extra fee to cover the cost of the higher standard of services. For more information, contact your local Commonwealth Respite and Carelink Centre on 1800 052 222. Go to page 36 to read about respite options in your own home or community.
This is why we’re the best choice From the moment you step into a Regis location, you’ll see care in every detail. Discover the difference and book a tour of our NSW locations today.
Call 1300 998 100 | Visit regis.com.au
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Extra services Some aged care homes provide ‘extra services’, such as a higher standard of accommodation, increased entertainment options and more diverse food choices. Extra service homes have approval from the Australian Government to offer these additional hotel type services and they come at an additional cost to the resident. ‘Extra service’ only refers to the standard of accommodation, meals, food and entertainment, and not to the level of care which is legislated to be of a high standard across all aged care homes.
Extra services
Services delivered and cost may vary between providers and they should be outlined in your Resident Agreement. In some cases, the whole of the home is ‘extra service’, while in others, a distinct part of that home, such as a separate building, wing or unit, is dedicated to extra services. Some of the extra services you might be offered include:
A bigger room
internet
daily newspaper
satellite TV
phone
choice of meals
selection of beverages including wines, beer and spirits special therapies such as massage, aromatherapy or podiatry leisure/entertainment facilities.
Fees
Extra service fees are set by the provider and approved by the Australian Government. This is an additional charge on top of the basic daily care fee, accommodation payment all residents pay, and any means tested fee. Some providers may offer rooms with a non-optional extra service package. You can only take up the room if you agree to and pay for the extra services offered. Other providers may offer extra services as an optional package that you can choose or cancel at any time. In this case, switching from general residency to extra service residence within the same home, does not change the accommodation payment you have already agreed to when entering the home and the provider cannot charge a new or additional accommodation payment.
Additional services
All people in aged care homes have the option to purchase additional services such as entertainment or lifestyle choices for an extra fee. Providers can not charge additional service fees for anything that is part of the normal operation of the nursing home and you have to agree to these charges before they are being delivered. See pages 203 for a list of aged care homes that offer extra services.
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Meeting the needs of all cultures For many older Australians, leaving their home to move into residential care is a lifestyle change that can lead to an emotionally challenging experience. This transition can become more challenging for older people from culturally and linguistically diverse (CALD) backgrounds requiring access to residential and community aged care services that are sensitive to meeting their specific cultural, spiritual, dietary and linguistic needs.
It is expected that by 2021, more than 30 percent of Australia’s older population will have been born overseas, mostly in a non-English speaking country. With an increasing ageing and migration population, it is essential that Australian aged care services and communities have the capacity to respond to the unique needs of people from CALD backgrounds. It is also common for people from non-English speaking backgrounds who have developed dementia to forget the English language they have learnt and revert to their original mother tongue even though they may have lived in Australia for many years.
A growing focus
Meeting the needs of the nation’s older people from culturally and linguistically diverse (CALD) backgrounds has been a growing focus of the Australian Government. The highly complex nature of meeting and understanding the needs of ageing CALD Australians is being increasingly recognised by Government with emphasis and focus also being put on the risk factors specific to CALD Australians that can affect their ageing experience. Providing suitable cultural care has been associated with huge health and wellbeing benefits for this growing group of older Australians which has led to the Government’s introduction of a number of initiatives specific to CALD elders and their care.
Cluster facilities
Facilities with clusters for CALD older people generally consist of three or more residents from a similar background and staff who speak their language. Cluster facilities also make an extra effort to focus on meeting the cultural, spiritual, dietary and social needs of CALD residents.
Cultural services
For example, people who migrated from southern and eastern Europe in the 1950s and ‘60s, or from Asian countries in the 1970s and ‘80s, and who are now in need of aged and community care services, will be much more comfortable and secure receiving care from people who understand their specific cultural needs.
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The aim of clustering is to:
Enhance the quality of care provided to residents from CALD backgrounds in residential aged care facilities
Promote and facilitate access to residential aged care facilities for people from CALD backgrounds
Enable residents to observe religious, spiritual, cultural and personally
Cultural services
significant events
Improve communication between staff and residents Maintain dietary customs according to the CALD backgrounds of residents’ religious and cultural preferences
Provide social and activity programs that appropriately cater for the needs and interests of CALD residents.
Some mainstream residential aged care facilities have informal ‘clusters’ that cater for the needs of older people from diverse backgrounds. There are also culturally specific aged care facilities that have formally entered into a contract with the Australian Government to, wherever possible, meet the needs of a specific cultural group.
Partners in Culturally Appropriate Care
Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities. The PICAC initiative has resulted in:
More aged care service providers delivering culturally appropriate care to older CALD people Better access for older CALD people to culturally appropriate residential and community care services
Older CALD people having a greater capacity to make informed decisions about residential and community based aged care.
Through training, workshops and information resources, the PICAC program aims to equip and support residential and community aged care service providers to deliver culturally appropriate care.
Caring for diversity
Multicultural Care have been proudly providing culturally tailored in home care services to older people from culturally and linguistically diverse communities for more than 25 years.
Our services include • Home Care Packages • Community Visitors Scheme • Commonwealth Home Support Programme • Weavers • Short Term Restorative Care • Private Services • Veteran’s Home Care To find out how we can help you or your loved one, please contact us now on:
t: 02 9718 6199 e: referrals@mc.org.au www.multiculturalcare.com.au
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Call 02 4229 7566 to find out more about PICAC across the ACT and New South Wales.
Breaking language barriers
Healthcare professionals in General Practice treat patients from a diverse range of cultural and linguistic backgrounds. A significant proportion of the Australian population speak a primary language other than English.
Cultural services
Patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans. They may also have a decreased understanding of their diagnosis, and overall, less satisfaction with their care. Access to high quality medical interpreter services may improve the quality of care for these patients. Language assistance will ideally be provided by a professionally trained medical interpreter, but can also come from multilingual staff, family or friends. By understanding the benefits of an interpreting service, healthcare professionals may help facilitate culturally competent care. It is vital staff in the aged and community care sector also have sufficient awareness and understanding of the needs of patients from diverse cultural groups, and what constitutes an effective culturally appropriate service. Health professionals are encouraged to ensure all health and personal care plans and reviews identify and support the cultural, linguistic and spiritual needs of care recipients. The use of professional interpreting services when health and personal care plans are developed and reviewed may also be valuable. The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Government. The service covers more than 100 languages and is available 24/7 on 131 450. See pages 230 –236 for a list of aged care homes and home care package providers in NSW & ACT who can meet the needs of people from a range of cultures.
Residential GaRdens foR the spanish speakinG fRail aGed ltd
Residential Gardens is a not-for-profit organisation, the only one in Australia with a focus on the Spanish speaking community in Residential Care. Residential Gardens promotes the highest possible quality of life, independence and dignity. We take pride in our work and dedication to making a difference in the lives of the residents. The facility provides for 106 residents in a mix of bedrooms, with many private facilities. Features include:
Separate and sensitively designed
dementia area Physiotherapy room Wellness room
Rehabilitation centre Cafe Hairdresser Dining
Wintergarden Outdoor entertaining area Large Multifunction Room
Activity rooms Theatre room Courtyard Landscaped gardens
An extensive range of services are provided including:
Residential Care Day Care Respite Care
Palliative Care Home Care Services
420 Woodstock Ave, Rooty Hill, NSW, 2766 E: info@residentialgardens.com.au
A variety of activities program Access to Allied Health Services
Private Home Care Services Home Care Packages Level 1 to 4
P: (02) 8887 5555 F: (02) 8887 5500 www.residentialgardens.com.au
Freecall 1800 333 536
Affordable Aged Care options in your local community
More than 40 years providing the best quality care across the Sydney metropolitan region Blacktown | Guildford | Manly Vale | Penrith | Seven Hills | Summer Hill
www.hardiagedcare.com.au
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Frequently asked questions about moving into an aged care home . . . Making the transition to residential aged care can be daunting and a life‑changing experience.
How will I know when it’s time to move into a nursing home?
Making the decision to move into a nursing home comes at different times and for a variety of different reasons, all depending on the person, their care needs, their support network or financial status. Common reasons for making the move from home to a nursing home can be:
Unsuitable personal care in your own home – this can mean that
you require higher personal care support than you are able to access at home through either home care support services or the care of family and friends.
After a crisis – whether it be a fall or medical episode, a crisis of any kind can certainly play a part in making the decision to move into a nursing home to ensure you get the 24 hour support and care you need.
Temporary respite or short-term recovery – access respite in a
nursing home when your carer is away, for a period of time or while you may need to recover from surgery, before moving back into your own home after you have fully recovered.
Remember it is important to find the right nursing home for you so before you sign the dotted line, why not visit, inspect, and talk to people at the nursing home you are considering.
Is there a trial period to see whether I like the home? It is important to make sure you are happy with the nursing home you are moving into and be confident it will meet your needs because it is going to be your new home.
‘Trialing’ a nursing home by booking in for temporary residential respite will give you a taste of what life is like living in the nursing home and may help you in making that final decision of if it is the right home for you. It may also be beneficial to visit the nursing home at different times and on different days to see what staffing levels are like, what activities are on, and to talk to different people about the place.
How will I know if the home is of good quality?
There are a number of ways that you can look into the quality of a nursing home – ranging from sourcing other people’s personal experiences, right through to experiencing it for yourself.
Frequently asked questions
It’s important you make the move confidently and know what to expect. Here we answer a few common questions about moving into an aged care facility.
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Some of the best ways that you can get an idea on the quality of a nursing home is by:
Speaking to people living in the home – if you are visiting or on a tour, take the time to talk to other residents and even staff about their thoughts and experiences of the nursing home.
Register for respite – booking yourself in for some respite in a nursing home is a great way to get a feel for a place and the people within it.
Look to the Aged Care Quality and Safety Commission – this
Frequently asked questions
governing body assesses and reviews all Australian nursing homes against set standards of care which are available online and accessible by you or a loved one.
Consumer ratings – on our website AgedCareGuide.com.au we have launched an online consumer ratings engine which allows you to view real people’s ratings and reviews of individual nursing homes and the nursing home responses, all in one place.
How long can I stay at an aged care facility?
You are able to stay at an aged care home for as long as you want, or need. However, you may have to leave a facility sooner than expected if you require additional nursing support, or if your current home cannot provide the services you need.
Am I free to ‘come and go’ as I please?
You are able to leave your aged care facility for up to 52 nights in a financial year. This is called ‘social leave’.
While you will still have to pay your daily fees and income tested fees, the Australian Government will continue to pay the appropriate subsidies to your aged care home on your behalf. This 52 day allocation period cannot be increased.
What if I need to go to hospital?
The time you spend in hospital will not count towards your social leave, but you’ll still have to pay your usual fees and payments.
The Government will continue to pay appropriate subsidies to your aged care home while you are in hospital.
Under what circumstances can I leave my current aged care home to move to another?
You may wish to leave your current aged care home to move to another if:
you have been accepted to another aged care home which may better suit your health care needs; or
if you have been asked to leave.
Can the aged care home ask me to leave?
An aged care home might ask you to leave, with 14 days notice, if:
they are closing; they can’t provide the type of accommodation and care you need; you haven’t paid your fees within 42 days after they fall due, for reasons within your control; or
if you intentionally cause serious damage to the aged care home or to another resident or employees.
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Your care, in caring hands. Health. Happiness. Support. Companionship. Wherever you may be on life’s journey, your wellbeing will always be a priority at Greengate. St Brigid’s Green is a vibrant care community offering independent living apartments and aged care, in the beachside suburb of Maroubra. Here, care and support draws on all the comforts of feeling at home in the beautiful east.
St Patrick’s Green is a quiet sanctuary offering boutique aged care and independent living in the heart of Kogarah. Perfectly placed next door to St George Hospital and minutes from the town centre, it’s everything you need, in the area you know and love.
220-230 Maroubra Road, Maroubra 8097 1775 | stbrigidsgreen.com.au
40 Chapel Street, Kogarah 9097 9175 | stpatricksgreen.com.au
greengate.com.au J004916
There’s more to the ontefiore xperience Choose the support and services you need to live with choice, dignity and wellbeing from one of Australia’s leading aged care specialists – trusted Residential Care including innovative dementia living, Help at Home and soon, M by Montefiore luxury retirement apartments. Residential Care Our award-winning Residential Care by Montefiore campuses in Randwick, Woollahra, and Hunters Hill offer private, ensuite rooms set in beautiful grounds, silver service dining and an extensive program of activities, alongside quality clinical and allied health services, staff ratios up to double the industry average and 24/7 nursing. Accommodation options range from low-level to dementia support and nursing home care, both permanent and respite where available.
ASK ABOUT OUR INNOVATIVE NEW MODEL FOR DEMENTIA LIVING
M by Montefiore apartments Upgrade to five-star retirement living at M by Montefiore, Randwick, due for completion mid-2020. Choose from 79 spacious 1, 2 and 3 bedroom private apartments with stunning interiors, abundant space and outdoor terraces. Hotel-style facilities include concierge, housekeeping, club dining, pool and cinema. Enjoy maintenance-free living with security and leading health support just a phone call away. Our display suite is now open – enquire today to secure your choice.
Help at Home Help at Home by Montefiore offers you choice and industry leading care in the comfort of your own home – household support, qualified nursing care, allied health including physiotherapy and occupational therapy, companionship and more. Whatever your budget or needs, we will provide your own Care Coordinator to put together an individually tailored program for government subsidised Consumer Directed Care (CDC) packages and private Fee for Service options.
1800 978 711
MONTEFIORE.ORG.
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Aged care checklist When trying to decide which aged care home or service best suits your needs, a checklist is an excellent evaluation method.
You may want to consider a short-term respite stay at the home. That way you can experience what it is like to live in the facility before you make the final decision as to whether it is a place you would like to move into permanently. Below are a number of questions to ask the provider when assessing the suitability of an aged care home, supported living facility or other service, to assist you in making your decision.
The provider
Is the provider for-profit or not-for-profit, church or charity based? Do the owners/directors of the company have a health and/or aged care background?
When was the last time a complaint was made to the provider, what about and how was it dealt with?
Are residents and their families encouraged to have input into services offered and the quality of care?
The facility
Does the home look and smell fresh and clean, and is it in good repair?
Are the carpets and floor coverings clean? Is the inside temperature comfortable? Does the home meet safety regulations? Is there good and clear signage throughout the facility? Are there secure and interesting outdoor areas? Are there spaces and activities to support people living with special needs, such as dementia?
Do the residents appear clean and neat? Can you stay in the facility if your needs change?
The staff
Are the staff friendly and welcoming? Does the staff provide clear answers to your questions? What is the mood of interaction between staff and residents? Do staff look like they take their time with residents to give them personal attention?
What is the ratio of nurses/care workers to residents on weekdays, weekends and at night-time?
Aged care checklist
Take note of your first impressions when you first call the nursing home or service. Are staff friendly and accommodating to answering your questions? When considering a nursing home, ask to tour the facility and speak to people already living in the care home. You may know someone who lives there or has a loved one at the facility. Ask them about their experience.
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The room
Is it a single or shared room? Is the room you’re shown the actual room you’ll be moving into or is it for display only?
Does the room have an ensuite or are the bathrooms shared? Are there provisions for married couples? How is the room allocation determined? Is there access to a private phone line, internet connection or pay TV?
How is the heating/cooling controlled? What personal effects and furnishings can you bring to the home? Are there provisions for safe storage of personal items? Are there easily accessible alarm buttons in the room and
Aged care checklist
how many?
Are staff respecting resident’s privacy – do they knock before entering a resident’s room?
Day to day living
Are there areas for families and friends to meet and celebrate special events?
Can family and friends take part in activities? Are meals cooked on site or delivered? Are menus flexible and able to meet special requirements? What types of individual and group activities are offered and how often?
Are there activities that include cultural and spiritual preferences? Are there any activities organised together with the local community?
What special events are celebrated? Does the facility have pets on site or offer a pet visitation program?
Health and personal care
Is there a GP on site or can you continue to see a Physician of your choice?
How do staff administer and monitor resident’s medicine intake? How are medical emergencies handled? What other services such as speech therapy and occupational therapy are available on site
Is there a dietitian or nutritionist part of the care team? Does the facility have a wellness program? How does the facility deal with end-of-life/palliative care? Are any provisions – such as continence pads – rationed?
Financial
What are my payment options? What is the breakdown of the payable fees? Can you negotiate on the fees and how they are paid?
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Special needs groups There are a number of groups of people that are recognised by the Government as ‘special needs’ groups when it comes to aged care services. Aged care providers are required to consider the needs of these groups in the provision of care. You will find more information on each group below.
Veterans
The Veterans’ Home Care program can help with in home support and the Veterans’ Supplement aims to improve access to residential aged care for veterans with mental health conditions. This may include conditions such as post traumatic stress disorder, other anxiety disorders, depression or substance misuse disorders. In the current financial year, a residential care facility will receive $7.18 per day, per eligible veteran in their care. The Veterans’ Supplement is paid directly to residential aged care facilities, as long as you have provided consent to disclose your eligibility information to the provider. Payment is ongoing for the duration of the time you are in care. New consent will not be required if you change facilities. For more information, contact the Department of Veterans’ Affairs on 133 254 or visit www.dva.gov.au
Care leavers
A care leaver is a person who, as a child or youth, spent time in institutional care or other types of out of home care like orphanages, children’s homes or foster care. At a young age, care leavers quite often had to deal with feelings of loss, abandonment and grief because of separation from parents and siblings. While growing up in a foreign environment, many children also suffered from neglect, exploitation, mistreatment and physical and/or sexual assault at the hands of their caregivers. A large number of these care leavers are now reaching an age where they need to consider moving into aged care. Because of their experiences in institutionalised care, aged care has been flagged as an area that can cause distress and anxiety.
Special needs groups
Veterans have a ‘special needs’ status to support complex medical requirements that include the need for high levels of emotional and cultural support in old age, as a result of a veterans’ wartime experience.
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Culturally and linguistically diverse people (CALD) Some aged care services are designed specifically for people who are culturally and linguistically diverse. They might have staff that speak a foreign language, specific cultural activities or meet spiritual needs.
To support the needs of older people from CALD backgrounds, the Government has introduced the ‘National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds. This strategy helps aged care providers to deliver quality care and aims to make culturally appropriate aged care more accessible. An overview of aged care homes and service providers catering for CALD clients is listed on pages 230 –236.
Special needs groups
LGBTIQ
The experience for many lesbian, gay, bisexual, transgender, intersex and questioning (LGBTIQ) people throughout their lifetime can sometimes be of rejection, persecution and discrimination. Many older LGBTIQ people may hide their sexual orientation, sex or gender identity on a daily basis because they continue to fear discrimination. Through the National LGBTI Ageing and Aged Care Strategy, the Government aims to ensure LGBTIQ people have access to the same opportunities and options in aged care that are available to all Australians. It is designed, not only to raise awareness of the issues, but also improve the ageing and aged care experience of LGBTIQ people, recognising and valuing the diversity of this group. The Rainbow Tick Accreditation program recognises the commitment of aged and community care organisations that have implemented LGBTIQ inclusive service delivery. Rainbow Tick Accreditation provides assurance to LGBTIQ consumers and staff that an organisation will be responsive to their needs. Aged care homes and service provides that have indicated to cater for LGBTIQ clients are listed on pages 230 –236.
Financially disadvantaged
If you have genuine difficulty paying aged care fees and charges, financial hardship provisions may apply. These allow for your fees and charges to be reduced or waived. Financial hardship assistance applications will be considered on your overall financial circumstance i.e. your total income and assets, your eligibility for a pension, and whether you have income or assets which you can use to pay your care fees.
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Aboriginal and Torres Strait Islander (ATSI)
The care needs of older Aboriginal or Torres Strait Islander (ATSI) people can be quite specific and there is a cultural element that needs to be considered in the delivery of care. All care homes should care for all people regardless of their background although some homes are specifically for ATSI clients. The Government funded National Aboriginal and Torres Strait Islander Flexible Care Programme is delivering flexible and culturally appropriate home and residential care services to ATSI clients, close to their home and community.
See pages 230 –236 for an overview of aged care homes and service providers that have indicated to cater for ATSI clients.
Homeless
If you are currently homeless, or if you’re at risk of becoming homeless, there may be Government funded services available to you that can help solve your housing problems, or assist with financial or legal issues. The Homeless Supplement aims to better support the viability of residential aged care homes providing care to people who have a history of, or are at risk of, homelessness.
Disability
In Australia, one in five people live with some form of disability and this number increases with age. There are many different types of disability including physical, intellectual, sensory, learning, psychiatric or a combination of any of these. Some of these may be pre-existing disabilities, they can be disabilities due to health conditions like a stroke, or be part of the ageing process, such as dementia. If you have a disability, are over 65 years of age and currently receive support through the National Disability Insurance Scheme (NDIS), visit ndis.gov.au or phone 1800 800 110 to find out what services are available to you.
Rural and regional clients
If you live in a rural or regional area it may be harder to access the aged care services that you need. Services offered in rural and regional areas will depend on the needs of the whole community and sometimes aged care, health, and community services are combined to meet local health needs. The Government has introduced services and programs specifically for rural and remote areas to ensure people living in isolated areas have access to similar levels of care as people living in cities.
Special needs groups
Care delivered under this program has been developed specifically for individual ATSI clients and incorporates cultural activities and ceremonies, access to natural environments and respects cultural traditions.
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Supported living
24-hour care in your own home Supported living communities combine the best advantages of retirement villages and nursing homes, to provide a new and welcome choice for seniors. In a supported living community you buy and have a leasehold title to your own home – as in many retirement villages. However, unlike a retirement village, you’ll have access to various levels of personal care and nursing care – but this is provided in the privacy of your own home, a choice not available in nursing homes.
Care Communities
A new type of supported living is known as Care Communities. These are unique villages with the look and feel of a retirement village and the care of a nursing home. Run by approved providers, you can access Government funding for Home Care Packages, with home care services offered in the comfort of your own self-contained home in the village.
No asset-testing or ACAT assessments
Acquiring one of these homes, which is not Government funded, is surprisingly easy. As with a retirement village, there is no need for asset testing or income testing. There is also no need for an assessment by the Aged Care Assessment Team (ACAT) that nursing homes require. Furthermore, since there are generally no waiting lists, you are able to move in straight away.
Sunrise Supported Living offer a unique and superior alternative to Aged Care At Sunrise your own villa unit is set up for completely independent living. If your Care needs increase in the future we can offer all the support services that you would normally see in an Aged Care facility, right in your own unit! Sunrise are fully accredited, Government funded aged care providers. We can provide any level of Care from living completely independently right up to palliative care at NO extra cost to you.
P: (02) 5528 5000 sunrisesupportedlivingtuncurry.com.au paul@sunrisesupportedliving.com.au
If you already receive home support benefits before moving to a supported living community you can stay with your current provider. Care benefits can also be arranged if you’re in need of a care package.
Staff at supported living communities
Carers are always available to help out with daily housekeeping chores such as cleaning, vacuuming, clothes washing and ironing. Registered Nurses can prepare suitable care plans individually tailored to your health care requirements, including:
regular health checks medication management wound and skin care special treatment regimens palliative in home care
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nutrition monitoring illness prevention education and wellness programs pharmaceutical support and medication reminders.
Maintain your social life
While some residential aged care homes don’t cater for couples, supported living communities can offer the capacity for couples to stay together in their own home, even if they require different levels of care. The community centres offer many comfortable facilities, including lounge areas, libraries, television, games and activities rooms and tea and coffee facilities.
If you don’t feel like cooking at home, the dining room is available as an alternative and can be a great way to catch up with friends and neighbours.
Choosing a supported living community
There are various factors which may determine your transition to a particular supported living community. For instance, do you prefer a smaller environment, or would you rather be in a larger place with more activities? Another factor which may help you come to a decision is whether the facility has amenities that are important to you, such as a gym, recreation centre, library, or a chapel. Food and health is also a major determining factor in the supported living community you choose to reside at. Before coming to a decision, ask the following questions: Is the food appealing? Do you have the option of eating in your room? What kinds of food are served? Is it nutritious and appetising? Are there different food options available? How are health problems handled? How does the community handle both emergency and non‑emergency problems? If you develop a medical condition, will you be able to remain at the community? At what point would you be required to move elsewhere for medical care?
It’s important to remember, the facility you will be happiest at will not necessarily be the most expensive. The right community for you is the community where you feel ‘most at home’.
Supported living
Friends and family are always welcome to pop in for visits, meals, family celebrations and to make use of the many facilities.
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Retirement living and your choices If you are looking for a supportive environment with safety and security, you might like to consider a well managed retirement village. The size and levels of accommodation vary – from self contained independent living to serviced apartments. Think about the type of village you wish to live in and what you can afford on a continuing basis. It is essential that you ask questions to understand the financial implications of ‘owning’ a unit in a village.
Retirement living
Seek expert advice as well as that of your chosen village’s residents’ committee. Also, be sure to assess the culture and social side of the village to ensure they meet your expectations.
What is a retirement village?
Retirement villages are designed for people aged over 55 as an alternative housing and lifestyle option. They are popular with people who feel they need more security, support or company, but who want to maintain their independence.
Independent living
Independent Living Units (ILU), also known as villas or apartments are designed for active retirees. They range from one to four bedrooms and may be within a high or medium-rise complex, terrace housing arrangement, stand-alone or semi-detached.
Serviced apartments
Serviced apartments are generally one or two bedrooms and provide residents with some daily living assistance. Services may include cleaning, laundry and assistance with personal care. While a small kitchenette is usually included within the apartment, meals are provided in a dining room setting.
Residential aged care
Some retirement village complexes also offer residential low level care and high level care accommodation, as well as Home Care Packages for people with varying care needs. You will need an aged care assessment to access either of these care options. Go to page 21 to read more about the Home Care Packages or page 149 for information about aged care homes.
Types of villages
There are two types of retirement villages:
Resident funded village Donor funded village Resident funded villages are owned and operated by the private sector or not-for-profit organisations on a commercial basis to produce a profit or surplus.
“SummitCare lives up to their motto, which is Warmth, Worth and Wellbeing. That is what I see every day. That is exactly what my parents are experiencing. I think they do a fantastic job with the care of the people here, and I wouldn’t have them here if I thought it was any other way.” - Sue, Daughter of Resident
Residential Care | NDIS | High Care Respite Speak to our team to discuss your aged care options today. SummitCare residents quickly become part of a warm and welcoming community and are encouraged to enjoy a wide range of recreational activities to suit your needs and interests. Activities such as art and craft therapy, movies, creative therapeutic programs such as ‘Enhancing Life’, ‘Spark of Life’, gardening, pet therapy, bus scenic and shopping tours, ‘SummitSpa’ with aromatherapy, book club, musical concerts and other group activities. Residents and their loved ones can relax at gatherings and barbecues which are available in the external courtyards – with stunning landscaping. Live the life you choose at SummitCare where care, community and lifestyle come together. Call us today for more information or to book a tour of our home.
Book a tour with SummitCare today Visit www.summitcare.com.au or call 1300 68 55 48
Visit your local SummitCare Aged Care Home Where care, lifestyle and community come together
SummitCare Baulkham Hills Ph: 02 8865 3600 E: baulkhamhills@summitcare.com.au
SummitCare Canley Vale Ph: 02 9728 1200 E: canleyvale@summitcare.com.au
SummitCare Liverpool (173/155) Ph: 02 9602 9044 E: liverpool@summitcare.com.au
SummitCare Penrith Ph: 02 4721 2512 E: penrith@summitcare.com.au
SummitCare Randwick Ph: 02 9398 4511 E: randwick@summitcare.com.au
SummitCare Smithfield Ph: 02 9755 7333 E: smithfield@summitcare.com.au
SummitCare St Marys Ph: 02 9673 6999 E: stmarys@summitcare.com.au
SummitCare Wallsend Ph: 02 4944 1500 E: wallsend@summitcare.com.au
SummitCare Waverley Ph: 02 9387 3872 E: waverley@summitcare.com.au
Book a tour with SummitCare today and experience first-hand the Warmth, Worth and Wellbeing of aged care, as it should be.
1300 68 55 48 www.summitcare.com.au
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The village is funded by the residents who ‘purchase’ their villa or apartment under one of the tenure arrangements. The residents also contribute to the village’s capital infrastructure and the cost of ongoing management. Donor funded villages are normally owned and operated by not-for-profit organisations or church groups. They include an element of charitable subsidy and entry is generally restricted to the needy.
Ownership
The various forms of occupation or ownership rights are referred to as ‘tenure’. The legal forms of tenure include Strata Title ownership, leasehold estates, licences to occupy, freehold or company share arrangement with related residency entitlements.
Deposit or entry contribution?
Before moving into a village, you will need to pay an entry contribution which is refunded if you move out of the village. However, a Deferred Management Fee (DMF) usually applies, and is deducted from the amount you receive back. This must be specified in the entry agreement or contract. The cost of entering a village depends on the facilities and services offered. Monthly service and maintenance charges also apply and you may have to pay for extra personal services like laundry. To reserve a villa, a nominal deposit is required and the village will have a policy on how long it can be held for you. Should you change your mind within this specified time, the deposit will be refunded. If you enter into a binding arrangement with the village, the deposit will be part of the purchase price. In some States and Territories, purchasers are entitled to a refund during a ‘cooling off’ period following the signing of a residency contract. Be sure to make enquiries regarding this as some villages may require an administration fee for refunds.
Fees and charges
There are many fees and charges associated with living in a retirement village. Ensure you are provided with full details of all applicable charges and what they cover. For example, there may be a regular maintenance charge that covers the running costs of the entire village. These costs may include upkeep of facilities, staff, council and water rates from common areas, security, insurances including workers’ compensation and public liability, contents insurance for common areas as well as village building insurance. In addition, the charge may also contribute toward a ‘sinking fund’ for major repairs and improvements.
Retirement living
Regardless of the type of tenure, residents are consulted about the ongoing management of the village. This ensures that the village you have chosen cannot be changed without the approval of the residents.
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Retirement living
What happens upon vacating?
While the resale value will be determined by the market, there are factors in a retirement village that can add value to your villa or apartment. These include good management, attractiveness and the services and amenities available to enhance retirement living.
Departure/exit fee
The village will deduct a ‘deferred’, ‘departure’ or ‘exit’ fee at the time of settlement of sale or re‑occupancy of your villa. This fee forms part of the purchase price, but its payment is deferred until the end of the occupancy. The amount is calculated using a formula that generally involves a percentage of your/your successor’s entry cost multiplied by the number of years of your occupancy, and may include a proportion of capital appreciation.
Can’t afford to buy?
Some retirement villages offer accommodation rental units, sometimes known as periodic tenancy, although these are generally reserved for people with limited financial resources and are usually income assessed. You don’t own the property but pay a weekly fee for the accommodation under the Residential Tenancy Agreement, plus bond. Depending on your circumstances you may be able to receive rent assistance from Centrelink.
Care. Community. Comfort. Adelene is a warm and welcoming community nestled in quiet bushland surrounds on the Central Coast. With multi-care options onsite, there’s peace of mind knowing support is there should you or your partner’s needs change. Here you can experience a relaxing and comfortable village that is so central to everything you may need. • 107 independent living villas • Adelene Court – 30 low level care rooms, providing fresh meals and cleaning • Rumbalara House – 49 high level nursing care beds • Onsite nurses • 24 hour emergency call
• 24/7 security • Village bus • Community Centre • Indoor bowls • Barbecue area • Minutes away from shops, transport and health services
You are welcome to make an appointment to visit and see if we can assist with you or your family’s specific care needs. 1 BIRCH ROAD, WYOMING, CENTRAL COAST
4325 3693
www.adelene.com.au
Adelene is a not-for-profit village owned entirely by its residents.
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Welcome to a place to be yourself.
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Home isn’t just an address. It’s a feeling – a sense of privacy that you can live how you want, without expectations.
Discover more at FreedomCareCommunities.com.au Call 1800 835 217
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Finding the right village
Retirement living
When deciding on a retirement village, be clear about what you want, what you are prepared to compromise on and what you definitely don’t want. To help you with the decision making process, here are some points to consider: Finances: Know your budget, what you can afford and what other ongoing costs are required. Always seek expert legal and financial advice. Ask questions and ensure you fully understand all the financial and legal implications of living in a retirement village before you sign anything or hand any money over. Lifestyle: Think carefully about how you spend your time now and how you want to spend your time in the future. For instance, if you are looking for a complete lifestyle change, you might consider a resort retirement village. Many villages now offer special interest facilities such as golf and tennis courts, and more are now accepting pets. You may also want to think about whether you want a garden or access to one. Support: One of the attractions of a retirement village is the peace of mind of 24-hour help and assistance. Many villages now offer additional home support services. This is ideal if you need additional help with personal care, meals, laundry and domestic assistance. Location: When looking at locations, you may want to consider whether you want to be closer to family or stay in or near the community you’re already in. You may have always dreamed of living by the sea or in the country, while proximity to shops may also be important to you.
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Other accommodation: Your or your partner’s needs may change in the future, so you may also want to consider what other types of accommodation are available. Many developments are now offering serviced apartments and residential aged care at the same location, which means that even though your needs have might change, you can still live in the same community.
Choosing a village
When you have found a village that appeals to you and you feel would suit your particular needs, it is recommended that you don’t rush into making a commitment. Instead visit the village often, get to know the management and staff as well as the residents’ committee and seek answers to all your questions. As well, request a copy of the village rules. These are generally appropriate rules to enable residents and guests to enjoy the village, particularly communal areas, and its lifestyle and are based upon courtesy and a mutual understanding between residents and management.
Are guests allowed?
Family and friends are an integral part of life and sometimes it’s okay having them stay with you as guests. Generally, they are welcome to stay with you and use the communal facilities while in your company.
Retirement living
Amenities: Villages now offer a massive range of amenities including libraries, restaurants, community rooms and barbeque areas. Ultimately you will be paying for these amenities through your weekly or monthly payments, so you may want to think about whether an all-weather indoor heated swimming pool or the caravan and boat parking is important to your needs.
Come home to Calvary. As your aged care needs change, Calvary is there. calvarycare.org.au
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What about pets?
While most villages appreciate the companionship that pets provide, some do exclude pets completely, so it is necessary to enquire whether they are allowed.
Health
Most villages have call systems installed in villas and apartments to provide a 24 hour monitoring service for medical emergencies. Staff who are trained in first aid as a minimum requirement will attend to the emergency. Some villages also keep a confidential record of each resident’s medical history on file. This information, including next of kin and Medicare details etc, is released, with the authorisation of the resident, to medical services in an emergency.
Retirement living
Moving to supported care
The need may arise to move from a larger, self contained apartment to a smaller serviced one so it is important to know whether the village will facilitate this transfer. Some villages also offer aged care accommodation. If you’ve been assessed by an Aged Care Assessment Team (ACAT) as needing residential aged care, you may be able to move to low or high level care accommodation in the same village. Be aware, however, that you may need to make a separate accommodation payment if entering low or high level care.
Before signing on the ‘dotted line’ . . .
The idea of downsizing and living in a retirement living community may be appealing, but there are certain factors which should be considered prior to making the transition from your home to ‘the village’. Retirement village contracts are complex legal documents that can be hard to comprehend for someone without professional training. So, it’s important to understand your rights and responsibilities and obligations under the contract, before you sign. There are different types of contracts that residents and operators enter into depending on the arrangements in place in the village. You are more likely to make the right choices if you know what you want. Don’t rush into making a commitment and seek expert advice and answers to all of your questions. To make the process a little easier, we’ve created a checklist of factors for you to consider prior to signing a retirement village contract:
Have you fully discussed your decision to move to a retirement village with family, friends or advisors?
Have you looked at a sufficient number of villages to be able to compare the services and facilities?
Ensure you have the full details of all applicable charges and what they cover before entering a village.
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What type of contractual arrangement is in place? i.e. is the village Strata Title, long term lease or licence, Company Title, Unit Trust, Periodic Tenancy etc.
Retirement living
Are there upfront costs? Is healthcare provided? How respectful are the staff of village residents’ privacy? How secure and safe is the village? Are pets and guests allowed? Is residential aged care accommodation available? Have you received a copy of the village rules? How are disputes resolved within the village? What happens if you wish to re-sell or re-lease the unit?
Remember: Before signing a retirement living contract, take all of the documents and any questions you may have about the village to a legal practitioner or financial advisor who understands the legal and financial implications of retirement village contracts. Go to pages 204 –210 for a list of retirement accommodation options.
Life in a village
Living in a retirement village can offer a supportive environment and encourage independence, as well as the ability to enjoy social and leisure activities, if you choose.
We’ve created this guide so you feel informed. Our guide provides an insight of how to choose the right residential care provider, the various fees included in your care, what subsidies are available and what services your care covers.
Do you know what your residential care options are? /
To obtain a copy of the guide visit www.fhc.community/rc
freshhopecare.org.au 1800 005 484
Fresh Hope Care, transforming communities and lives with fresh hope.
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While each village has its own culture, they are based on ‘senior friendly’ criteria and a community focused environment. You’ll be surrounded generally by like-minded friendly and welcoming neighbours.
Independence
A major appeal of retirement living is that help is at hand if there is an emergency situation and the on site security in various forms gives you peace of mind. Furthermore, management and staff can help organise additional support and services such as home maintenance and other services like organising laundry and dry cleaning. If you need some assistance to remain living independently, you can arrange for home support services like meal delivery or personal care services to help you out. You can choose to pay for these services yourself, or you may be eligible to receive a Government subsidy for these services. Find out more under ‘Support at home’ on page 15.
Sense of community
Most retirement villages have a great sense of community and while you are encouraged to participate in activities and join social events, it’s not obligatory to go to everything on offer.
Retirement living
Many retirement village residents say they have become more active, confident and social since moving to a retirement village, and some go as far as to say they wish they’d done it sooner.
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Depending on the village, some of these activities may include aerobics, water/aqua aerobics, card afternoons, Probus, personal training, knitting and sewing circles, craft groups plus outings to galleries, movies, events and places of interest. Regular ‘Happy Hours’ and afternoons spent watching televised sport are also popular activities among some residents.
Retirement living
Sharing is caring
Communal facilities are common features at retirement villages, and they offer residents a range of services and amenities. There are recreational, service and social communal facilities which, depending on the village, may include:
Libraries and community centres Barbecue areas, restaurants/cafes or internet cafés Gaming areas such as billiards, table tennis, indoor bowls, bowling greens and swimming pools
Medical services such as doctors, podiatrists and physiotherapists Wellness centres which include hydrotherapy, rehabilitation programs and massage therapies
Other services such as banking and hairdressers, and rooms for
hire when catering for large family gatherings or celebrating major events with friends
Happy and healthy
Many residents appreciate the additional rules and regulations particularly if you have a health condition which is aggravated by stress. Living in a retirement community means you are not subjected to some of the less pleasant aspects of regular community living such as loud music late at night and inconsiderate neighbours blocking driveways.
HOLISTIC CARE THAT’S ALL ABOUT YOU Our purpose is to promote a unique experience of choice, lifestyle and belonging for all people as they age. 1300 111 227 agedcare.salvos.org.au Residential Aged Care | Retirement Living Home & Community Care | Respite and Day Care
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Some retirement living villages do have some regulations regarding the length of time guests can stay and pet restrictions, so check the village handbook before signing the agreement.
Disputes
From time to time, complaints and problems may arise between residents and administering authorities. Retirement villages are required to have policies and procedures in place to manage and resolve any dispute. All residents must be provided with a revised version of the dispute resolution policies and procedures if any changes are made. You may choose to discuss the problem informally with another resident or the Residents’ Committee. Regardless of who you decide to speak with, you are entitled to be accompanied by a person of your choice should you decide to report a dispute to the relevant authority.
Mediation
Assistance from an independent third party may help to resolve disputes. This is usually in the form of a mediation service which can be provided to you and the administering authority should a dispute arise. The mediator can provide advice to both parties regarding their rights and obligations, or perhaps even suggest a probable resolution outcome to the dispute.
Residential Tenancies Tribunal
If you are unable to resolve a dispute with the village operator you can take the matter to the Residential Tenancies Tribunal (RTT).
Researching your next steps in retirement? Our guide will answer your retirement living questions and give you the confidence to make the right decision for you. To download the complimentary guide, simply head to: info.retireaustralia.com.au/ retire-ready
The RT T is a separate and independent body which provides a cost effective way of resolving disputes between you and the administering authority. The authority can make legally binding and enforceable orders. However, the RT T cannot hear disputes between residents or any dispute unrelated to the Residence Contract. Either party is entitled to apply to the tribunal for a resolution of a matter, however you must have sufficient evidence to support your allegation. Prior to making an application to the RT T, all avenues to resolve the dispute should have been pursued, and commonly, the tribunal is likely to suggest mediation before it will hear a matter.
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A placement consultant makes your job so much easier Needing to place a loved one into an aged care home can be a highly stressful event for families and carers. You might think its a lack of information or understanding but in fact its because you are both the carer and the person emotionally involved as well as the decision maker.
Placement consultants
This process can be eased significantly with the help of an aged care placement consultant who can take control of the running around, paperwork and planning. Moving into residential care is a situation most people postpone for as long as possible until the point of necessity, often leaving little time to organise everything. If some initial planning were to be undertaken it could soothe the transition and reduce the stress at what is a critical turning point in people’s lives. Planning should include obtaining information on the financial implications of entering residential care, gaining information on the facilities available in your area and ensuring Wills and Powers of Attorney and Guardianship are up to date. A placement consultant can take over a lot of the stress of searching for and transitioning into an aged care home.
How a placement consultant can help
Every single transition to aged care is unique and a placement consultant will take several things in consideration to make sure the advice is right for your circumstances: Are you looking for care options for a single person, or a couple?
Is there a physical condition that is deteriorating, are mental faculties and awareness impaired? Is there acceptance or understanding of this part of the journey?
What are the family dynamics around the placement decision and the impact on everyone involved? Having extensive knowledge of facilities in their area, as well as the placement process, an aged care placement consultant can often find a home faster, and one that is specially suited to your requirements. Through their established relationships with aged care homes, they are familiar with the culture of each home and, most importantly, they have advanced knowledge when vacancies become available. By knowing the culture of each facility and getting to know you, placement consultants can determine which homes would best suit your needs and preferences, and make prior applications to these homes. Without the assistance of an aged care placement consultant, you or your carer would need to constantly phone the facilities of your choice to demonstrate your eagerness and commitment to obtaining a bed in that home.
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Negotiate and advocate for you
The aged care placement consultant advocates on your, and your family’s, behalf and is able to assist with the whole assessment process. They also complete all the necessary paperwork and application forms for entry into an aged care home which is helpful, as the applications can be quite daunting. They may suggest seeking financial advice where required. An aged care placement consultant helps share the load at this crucial time, can significantly speed up the time it usually takes to find a placement at a suitable home, thereby easing the transition into residential care.
Face to face family meetings to discuss your situation and a respect for the emotions of all the family members involved Support and recommendations that cater for the specific requirements of your family and loved one
Counsel that prioritises family sensitivities, needs and special requests, before asking how much money is available and getting the status of the financial situation
Practical assistance with urgent placement situations – which they often are – where reducing the typical waiting times, or arranging respite care, is a necessity
Choosing a placement consultant
Within NSW and ACT there is a range of well qualified placement consultants who can help you in your search for aged care options. When you’re choosing a placement consultant to support you through the aged care transition, look for someone who is an expert in building and nurturing relationships, who is unbiased and independent, and has no business investment or alignment with any aged care facility. An independent professional is able to provide guidance based entirely on your individual circumstances, not biased by commission or kickbacks from any particular facility or provider. A quality, independent placement consultant will: Take their time to get to know you, your family, your circumstances, requirements and preferences. Understand the strengths and weakness of every aged care facility they are recommending. Know the required, and accredited, quality of the aged care facilities, beyond the brochures and websites. Provide you with streamlined access to an extended services network of professionals you may need, including financial advisors, lawyers, social workers and other specialists. Be at ease with talking to Centrelink, doctors and health professionals, ACAT teams, financial advisors, real estate agents and all the people along the way.
Placement consultants
Be sure about your expectations of service and what the placement consultant is able to provide, including:
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Choose an advocate who will ease your concerns, supporting your family with all aspects of this transition, allowing you to focus on your loved one. Placement consultants are most happy for you to call them for a chat and understand you may talk to a number of them before making your choice. You can be open in your discussions because, as health professionals, they have a policy of confidentiality. Their professional fees may differ and it is reasonable to advise them if you are working to a budget.
Placement consultants
Some placement consultants charge by the hour, whilst others offer a package of services for one fixed price. Ensure that you are advised of all the possible fees and costs up front. Finally make sure you feel comfortable talking with the placement consultant because your professional relationship will be significant in them understanding what you want and organising the appropriate care services.
Resolving family disputes
Placing a family member into care can be life changing. There are many factors, physical, social, psychological and financial; that may arise which families sometimes find too difficult to cope with by themselves. For example, it is not uncommon for various family members to each have their own opinion on which aged care home is more suitable. Also, there is often one family member who is responsible for the majority of the negotiations and practical support, but every family member wants their opinion considered when it comes to making choices. Such situations can result in family conflicts. There are specialist health professionals who offer independent, non‑judgmental service, which can explore the subtleties of each situation and offer caring support in addition to counselling and conflict resolution.
Feelings of guilt
The journey into aged care is often a challenging and emotional time. Not only for you, the person going into care, but also for family members, who have sometimes cared for their loved one for a long time. You may feel rejected and unloved or are scared to take the step of going into care and worry you’ll lose your independence. There can be the fear of the unknown and not knowing what to expect. At the same time many family members feel guilty about not being able to look after their loved one anymore. They feel overwhelmed by the aged care system and can’t give the assistance that is required. Finding professional support may relieve you from negative beliefs and provide you with coping skills which can ease the difficult journey towards placing a loved one in care. Some placement consultants offer counselling as part of their services or may be able to refer you to a counsellor. You can find placement consultants in the products and services directory on page 256 or search on AgedCareGuide.com.au
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Placement consultants
Case management
The case management process uses a comprehensive approach to identify and implement health and social care services to optimise your health, quality of life and active participation in the community. Case management may be short or long term, or episodic. It plans for both current situations and your long term needs. Case Managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs and goals. Health based case managers are usually a nurse, social worker or allied health professional. Community based case managers generally have skills from a range of disciplines such as social workers, behavioural science, allied health or nursing. The type of care will depend on your individual needs. Some may only require coordination of support services such as home care. If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services. If you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager.
Aged Care Advice
Craig Phillips and Luisa Capezio Accredited Aged Care Professionals
FINANCIAL PLANNING
Aged care advice and strategic solutions, retirement planning, capital management and estate planning.
FIND A SERVICE
Matching you with the right service for home care, downsizing, retirement living and residential aged care.
EDUCATION and NAVIGATION
Specialist advice to help you understand and navigate the complexities and substantial costs of aged care.
Contact us for a full review of your aged care needs
Craig Phillips: 0420 460 483 Luisa Capezio: 0422 004198
* info@phillipswp.com.au www.phillipswp.com.au
Phillips Wealth Partners Pty Ltd, ACN 624858420 is a Corporate Authorised representative of Ausure Pty Ltd AFSL 238433
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Care planning
The aim is to provide appropriate and coordinated care that you have control over. Care plans are person-centred and prioritise the needs identified in the comprehensive assessment. The case manager implements the care plan and this may include identifying support services that other community care agencies will provide.
Placement consultants
Services include monitoring each individual to ensure the service provision is effective and financially accountable, to identify changes and make adjustments to the care plan if needed.
Private case management
If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services. However, if you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager. Private case management services are supplied by experienced, tertiary‑qualified case managers, to provide support services and coordination across a wide range of community and supportive health services. Waiting periods for private case management are generally reduced compared to some Government subsidised services. The duration of private case management is flexible, and may be shortterm or ongoing, depending on your needs. In some cases, such as if a person is cognitively impaired, the Public Trustee may assign a private case manager to organise their care.
How much does it cost?
The service of a private case management is not Government-subsidised in any way, so you will be charged for all services. Hourly rates vary between private case management organisations so always ask for a breakdown of costs before employing them. Generally, an invoice for all care services purchased on your behalf will be provided to you each month. Many case managers offer no lock in contracts, meaning care can be arranged for one or many ongoing visits, and you only pay for what you use.
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At a time when your main concern is the health and welfare of loved ones, you are faced with the complex financial issues of aged care. The financial decisions surrounding aged care may be overwhelming, due to the different funding mechanisms that apply to nursing homes and ‘Extra Service’ facilities. These can be further complicated by the impact that a move to care has in terms of the pension paid by Centrelink and the fact that the family home is treated differently for pension purposes than for aged care purposes. Just getting a basic understanding of what forms you need to complete, when to complete them and where to send them, can be a difficult path to navigate.
Paying for your care
You then need to consider important issues such as how to pay for any accommodation payment, whether to sell the family home or rent it out, how to maximise or keep the pension, all at a time when your main concern is finding a suitable place for your loved one to receive the care they need.
Financial advice
Expert financial advice imperative
By understanding the rules and being able to apply them to individual circumstances, financial advisors are able to save their clients thousands of dollars.
Transitioning to a care facility can be challenging for the whole family. There are many decisions to make and the options can be confusing. That’s where we come in. Our knowledge of the industry and experience supporting individuals and families navigate through the aged care system, Aged Care Financial Advisers understand how to best help. We focus on providing information and answers to your questions, explore all options and assist you to choose what best suits your unique needs. We are here for you when you need us, providing advice and care the whole time, with no ongoing fees or product promotion in Aged Care. Derek Armstrong Aged Care Specialist Masters Financial Planning 1300 554 393 info@acfadvisers.com.au
Our fixed fee service includes: strategy options education and support paperwork for aged care providers and Government agencies Aged Care Financial Advisers Suite 315, Level 3 4 Columbia Cct Baulkham Hills NSW www.acfadvisers.com.au
SUPPORTING FAMILIES ACROSS SYDNEY AND CENTRAL COAST
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How an expert can help
The best financial strategies and options will depend on your specific circumstances, objectives and situation.
Financial advice
A specialist aged care financial advisor can cut through the vast amount of information available and make sure that all aspects of your financial situation are addressed – the family home, accommodation payments and care fees, cash flow and investment planning. This will enable you to concentrate on finding the best place for care. A financial advisor can help you focus on the information and issues that are important to you and your specific financial situation. While every situation is different, there are some common elements of aged care financial advice which professional consultants often provide to their clients. Some of these elements include:
Strategies to fund accommodation payments Financial modelling of multiple care options Review and planning of tax implications Maximising Government pensions Minimising nursing home fees Negotiating with aged care facilities Keep in mind, not all financial advisors are experienced in dealing with the financial complexity of entering into aged care.
Important questions to ask CHELSEA ROBINSON CHELSEAROBINSON ROBINSON CHELSEA Senior SeniorFinancial FinancialAdviser Adviser Senior Financial Adviser Aged Care Specialist AgedCare CareSpecialist Specialist Aged MCom(FP), Grad MCom(FP), Grad Cert MCom(FP), Grad Cert Cert Com(FP), Dip FP, JP Com(FP),Dip DipFP, FP,JP JP Com(FP),
Financial Financial Advice Advice for for Aged AgedCare Care Living Living
ROSANNA ROSANNAROSSI ROSSI ROSANNA ROSSI Senior Financial Adviser SeniorFinancial FinancialAdviser Adviser Senior Aged Care Specialist Aged Care Specialist Aged Care Specialist BBComm, Comm, CA Dip Tax Comm,CA CADip DipTax Tax B Studies CFP, SSA StudiesCFP, CFP,SSA SSA Studies JOHN JOHNKEYSELL KEYSELL JOHN KEYSELL Senior Financial Adviser SeniorFinancial FinancialAdviser Adviser Senior Aged Care Specialist Aged Care Specialist Aged Care Specialist AFPA Adv Dip FS (FP) AFPAAdv AdvDip DipFS FS(FP) (FP) AFPA
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Some important questions you should ask before engaging the services of a financial advisor include:
Do they specialise in dealing with aged care financial issues? What experience do they have in aged care financial issues? Will they provide you with an outline of all your options? Will they provide their advice in ‘plain English’? At JSA, JSA, we weill take the time time to to understand understand your At take the your W their advice be in writing? needs and and your your individual individual situation. situation. needs We you give you We work work with you to to givewith you an anDepartment of Veterans’ Affairs or Wwith ill they deal understanding of of your your options options and and your your understanding Centerlink on your behalf? entitlements. At At JSA JSA we we can can quickly quickly entitlements. and help you and cost cost effectively help you make make or an ongoing service? Is effectively the service a once-off informed informed decisions decisions about about Aged Aged Care Care when when needed.. itit isis needed
What will it cost?
Generally financial advisors charge a fee to help you with strategies to fund your aged care journey. Fees will vary and it pays to contact a number of experts for a quote on their services so you can compare.
Financial counselling
If you’re experiencing financial difficulties and have little income, you may be able to receive free financial counselling services to help you work through this. Operating from community organisations, financial counsellors can provide independent and confidential information, support
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They can help you in your negotiations with financial institutions and creditors and may also be able to assist with your budgeting and referral needs. Services are funded by State, Territory and Federal Governments and are provided free of charge. Find out more about financial counselling services in your State or Territory on financialcounsellingaustralia.org.au or call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor over the phone. Disclaimer: The information in this book is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.
Aged Care – What you ought to know Did you know? – Approximately one-quarter of your retirement is expected to be ‘care years’ where help may be needed with daily living activities, and nearly half of Australians take up an aged care bed within one month of being assessed as needing full time residential aged care. Most people want to remain independent throughout retirement and to stay in control of where and how they live. Your ability to do so may depend on your health and physical well-being. As we age, some things become harder to do on our own. If your ability to live independently starts to decline and you need help with daily living activities such as cooking, cleaning and personal care, you may need to move into residential care. The costs for residential care are divided into three categories:
Cost of Accommodation Daily care fees Extra services The daily care fees can be up to $109,285 per year, but a large portion is paid by the Government. The contribution you would pay is between $18,845 and $46,599 depending on your financial means (as assessed by the Department of Human Services - DHS). For most people however, the biggest concern is how to pay the large amounts quoted for a room. These range from around $100,000 to $2 million but will commonly be between $400,000 - $600,000. These lump sum payments are called Refundable Accommodation Deposits – RADs.
Financial advice
and advice on a range of areas including consumer credit law, bankruptcy and debt collection laws, industry hardship policies and Government concession frameworks.
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Seeking financial advice on what options you have for payment and funding strategies may help to minimise your stress. Let’s examine some of the facts around accommodation payments.
Fact 1 – This is not lost money
The first thing to know about RADs (paid since 1 July 2014) is that they are fully refundable when you leave care, unless you allow the service provider to deduct other fees to help with your cashflow. Repayment is also guaranteed by the Federal Government if paid to an approved provider. This is an important thing to check when you are selecting a care provider.
Fact 2 – You don’t have to pay the lump sum
Accommodation payments are quoted as a lump sum but are also converted to an equivalent Daily Accommodation Payment (DAP).
Financial advice
The interest rate used for this conversion is currently 4.98% (for entry from 1 October 2019). For example, a RAD of $400,000 is converted to a DAP of $54.58 per day. If you accept a place in a residential service, you can choose whether to pay the full RAD, the full DAP or any combination of the two. You don’t need to make this choice until 28 days after moving into care and the service is not able to pressure you to choose any particular option.
Fact 3 – Even if you have less assets than the published RAD, it may be affordable
If you don’t have enough assets to pay the RAD the first step may be to see if you qualify for Government concessions as a low-means resident – this would require your share of assessable assets to be less than $169,079.20. If you don’t qualify you will need to find a way to fund the full accommodation payment requested by the service. If you don’t have enough assets, paying a part RAD and part DAP may help, but only if you have surplus cashflow to pay the DAP. One further strategy option is to pay as much of the RAD as you can afford and then instruct the service provider to take the DAP (on the unpaid amount) out of the RAD you have paid. This option leaves your income to meet daily care fees and living expenses but reduces the RAD refunded when you leave. This can help you fund the accommodation payment to access the care you need.
Example
Bert is moving into residential care. He is a widower on the full age pension with a home worth $420,000 and $20,000 in the bank. The service he and his family have chosen is asking for a RAD of $530,000 (or $72.31 per day). Bert is worried that he cannot afford a place in this service without asking his children for help. He sought advice on his options and decided to take the advice to:
Sell his home Use the net sale proceeds to pay a $400,000 RAD, leaving a DAP of $17.74 per day on the remaining $130,000
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Instruct the service provider to deduct the DAP each month from his RAD
Financial advice
This leaves his $24,268 age pension to cover his daily care fees of $21,855 per year (this includes the basic daily fee and the means-tested care fee) plus some personal expenses. His DAP is deducted from his RAD leaving Bert financially self-sufficient and keeping a $20,000 cash reserve to meet other expenses.
Fact 4 – There is no pressure to act quickly or sign documents
Understand that each group you may be dealing with, be it the hospital, social worker, aged care facility or the Department of Human Services (Centrelink / My Aged Care) has a desire to assist you, they do not put all the pieces of your puzzle together. All decisions do not need to be made before you can get the care needed – there is no rush. Do not feel pressured into signing documents, completing forms or make decisions straight away Seek advice first, as sometimes opportunities present themselves to improve your situation before you complete these forms – it can be hard to unscramble an egg!
Fact 5 – You should get advice – and not all advisers are ‘equal’
Identify an experienced and Accredited Aged Care Professional who can help you make the right decisions, outline the options available to you and the benefits and consequences of each decision you are considering. How they support you during this potentially very stressful and tumultuous time:
Help you create a clear plan for aged care Family discussions, helping minimise disputes Evaluate the options and strategies for your accommodation payment
Help you identify what’s important to achieve your goals and preferences
Review your financial situation and help you evaluate what you can afford
Develop strategies to optimise and improve your
As you support your loved ones, we support you. We are specialist financial advisers who can give you clarity and the confidence to make informed decisions. Contact our team today. 1300 366 932 e care@alteris.com.au w alteris.com.au
financial position
Explaining the impacts to Centrelink payments and Aged Care Fees
Review your estate plan to avoid unintended consequences Disclaimer: The case studies provided are illustrative only and contain information that is general in nature. It does not take into account the objectives, financial situation or needs of any particular person. You need to consider your financial situation and needs before making any decisions based on this information. Rates are current as at December 2019. This article has been submitted by Dianne Chalk (CFP®), Accredited Aged Care Professionals (TM) of Hillross Fairy Meadow ABN 84 144 960 934. Hillross Fairy Meadow is a Corporate Authorised representative of Hillross Financial Services Limited ABN 77 0003323 055 AFS Licence No 232705.
Alteris Financial Group Pty Ltd (abn 59 133 479 115) holder of AFSL No. 402370
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Reverse mortgages
If you are finding it difficult to pay an accommodation payment to enter an aged care facility and are afraid you may have to sell your home in order to make the payment, a reverse mortgage is one option you may consider. Reverse mortgages, or equity release loans, are generally available to residential property owners over 60 years of age, and they allow a person to release funds using the equity in their house. These funds can then be used as an income stream, or to borrow against, for personal lifestyle needs such as travel, home improvements, medical bills or to pay for aged care services or accommodation payments. There are a number of advantages in using a reverse mortgage to fund an accommodation payment.
Financial advice
Some of these include:
Retaining the family home. This is particularly important if the spouse of the person entering care wishes to continue living in the home.
Ability to pay the accommodation payment quickly. This saves
substantial interest charges to the aged care facility as generally the interest charged on the loan will be lower than that charged by the aged care facility.
It is also possible to pay an accommodation payment in part (or full)
via a periodic payment to the aged care facility. Although the interest charged may be higher, there are considerable cash flow benefits.
How do reverse mortgages work?
While a traditional mortgage requires a person to make payments on the home loan, payments on a reverse mortgage loan are only due when a person decides to sell, leave the home or in the event of their death. When their home is eventually sold, they can pay back the amount of the loan as well as the interest owing. No income is needed to qualify for reverse mortgage loans and no regular repayments are required. The interest is ‘capitalised’ – added on to the loan account – and the debt is repaid when the property is sold later or when the last surviving borrower dies.
Am I eligible?
In order to secure a reverse mortgage home loan, you must first meet specific requirements. Most lenders will not offer a reverse mortgage until you are 65 years or older. Generally, however, you must be at least 60 years of age and using the home as your primary residence, and must not be renting out the home.
Choosing the right loan
It is important to choose the right reverse mortgage home loan which is most appropriate for you.
THE EXPERTS IN AGED CARE SINCE 1999
We can help regarding all matters aged care including: Am I going to be a supported or an unsupported resident? Do I pay a RAD or DAP or both? How am I going to pay for Aged Care and can I minimise the fees? Can I maximise my pension? Can someone help me fill out the Centrelink/DVA forms? Are there facilities that can cater to my needs? Can I get help with my estate, so my family have one less thing to worry about? Can someone show me the different financial choices I have?
Call today for your free initial phone consultation with one of our mobile specialists
1300 556 287 info@bfs.net.au www.balanceacs.net.au
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Seeking impartial advice from Centrelink and a financial planner can help you to consider all of your options and ensure that the accommodation payment is structured to avoid any unnecessary reduction in pension. It is also recommended that you consult family members before determining whether a reverse mortgage loan is right for you.
Managing the complications of aged care Nearly half of Australians take up an aged care bed within one month of being assessed as needing full time residential aged care.
Financial advice
This is often triggered by an unexpected event, such as a fall, or even a decline in the health of one member of a couple, affecting both of them. This means you, your partner or your family must make important decisions amidst the emotional and logistical upheaval you face in a very short period. What can you do? What are your options? What will it cost? Will you keep the house and rent it out or should it be sold? What difference does it make? How will this affect your Will? What will happen to your Age Pension? These reoccurring questions can require urgent answers during what is often the busiest time of your life, which can result in conflicting answers from family members as they all now seek to help. Throw in the payment/deposit system – Refundable Accommodation Deposit (RAD) or a Daily Accommodation Payment (DAP) – negotiating various fees with a facility, filling in Centrelink forms and things can quickly become overwhelming.
Things you ‘should not’ do
Decide to rent the home before everyone discusses and accepts the consequences.
Decide to sell the home before understanding the Age Pension and aged care fee impact.
Choose how you will pay the aged care fees before understanding all of your options.
Believe you fully understand the aged care puzzle as it applies to you.
Make untested or inaccurate assumptions about your ability to meet the aged care costs.
Allowing or enabling the dominant family member to influence the decisions.
Incorrectly assume that all decisions must be made before you can get the care needed.
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Instead seek help from a Certified Financial Planner who is experienced in aged care. An expert can help clarify what options are available to you and work through the benefits and disadvantages of each option.
Sell your home ‘stress free’ Having made the decision to leave the family home to enter a retirement village, how and where do you begin with selling what may be your biggest asset? Most people use a real estate agent to sell their property but you may choose to be your own agent and look after the sale yourself or use a seller advocate to help you with the selling process.
Real Estate agents
Selling through an agent means you can take advantage of their experience and expertise to achieve the best selling price. An agent will manage the sales process for you, from marketing your property, to holding open inspection days and managing enquiries from potential buyers. They often have access to more potential buyers through their own database and can negotiate the sales price on your behalf. An agent will prepare a contract of sale and can guide you through the legal and financial process of selling a house.
Selling your home
Go to page 256 to find Financial Services in NSW and ACT or visit AgedCareGuide.com.au .
When choosing an agent to represent you, it is important to do your research. The right agent will make sure that selling your home is a smooth process while acting in your best interest. It is worth speaking to a number of agents and inviting a couple to do an appraisal on your home so you can compare.
For a complete PEACE OF MIND AND ABUNDANT retirement journey We are Accredited Aged Care Professionals, with expertise in getting high performing conservative long term investments. We endeavour to assist families to make informed decisions and grow the family assets while meeting the ongoing financial requirement for the aged care facilities. We can help you create strategies to ensure that there will be enough funds for your aged care, as well as assist to maximise your wealth growth. Walter Guan Chartered (MCSI, IMC, MIPA, AFA, CPV) Australian Authorised Financial Adviser 000442559 · Practicing Public Accountant MIPA 222888 Certified Valuer AVI8888 · AR of AFSL 229892 · New Zealand Authorised Financial Adviser FSP336346 Practitioner Member of Association of Financial Advisers · Chartered Institute for Securities & Investment
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As part of your selection process you may want to consider an agent’s:
Selling your home
Experience Reputation Market knowledge Negotiating skills
References Commission Marketing budget
Selling your home privately could save you money because you don’t have to pay agent commission and are in control of how much you spend on advertising your property. But it’s important to do your research properly so you have a realistic expectation of what your property is worth, know the rules and regulations of selling a home and be sure you have the time and patience to go through the process.
Seller Advocate
Some of the stress from selling your home can be removed by engaging the services of a seller advocate to deal with the real estate agent. By helping you through every step of the selling process, the seller advocate can help you get the best price for your home. The seller advocate assesses your property’s worth, selects an appropriate target market and can advise on the sale method. The advocate then interviews and selects an agent based on your requirements. This ensures your budget is not exceeded and that your expectations are met. This service reduces the contact between the seller and the real estate agent and ensures that the property’s set price range is attained with no unexpected surprises at any stage. A seller advocate can also organise and manage the presentation of your home. Everything from a quick tidy up to a renovation or makeover can be handled by them. Landscaping, gardening, building, and decorating, re‑fitting, rubbish removal – you name it.
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They know how to increase the appeal and value of your home. And, if there are items you wish to sell, the seller advocate can arrange to have them valued and auctioned.
Tips to selling ‘stress free’
Here are some tips to selling your home ‘stress free’ to maximise the outcome:
Personal stress-free moves, downsizing, estate clearances We take care of everything
Do your research – what is the house really worth? Think about the presentation of the home – are you going to
“Get off to a positive start with a new chapter in your life”
What methods of sale and marketing will you employ?
sell it furnished or empty?
Will the home be auctioned or will you accept expressions of interest?
Will the sale of your home impact on pensions?
Seek professional advice from a real estate agent or seller advocate, as well as a financial and legal advisor.
1300 722 563 www.serendipitymoves.com.au
Selling a property is a big financial transaction, and whether you choose to go it alone or use the services of an expert, make sure you are confident that whatever option you go with is the right one for you.
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De-stressing your move People who are downsizing, moving in to a smaller unit or having to move into a nursing home often have 50 years or more of accumulated goods and belongings. The situation can be even more difficult for people who are on their own or where family are interstate and not available to help. Many people who are moving need packers, removalists, unpackers, sorters/de-clutterers, assistants, confidants, coordinators, cleaners and gardeners all rolled up into one. The stress of both finding professional assistance and then coordinating can be overwhelming. If you need help, the best avenue is to speak to a case manager, social worker, placement consultant or contact a business that specialises in practical assistance with all aspects of relocating. Services often include:
De-cluttering and sorting through household contents and
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items to be discarded, compiling all documents
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Sorting the saleable items, identifying valuables, determining
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Compiling an inventory of the contents and arranging valuations
Assisting people to relocate into alternative accommodation Clearing the home or unit prior to sale or tenancy termination
Gathering bequeathed items, photographs and memorabilia Delivering valuables, financial, legal and personal papers to the appropriate person
Delivering unsaleable goods to various charities Removing all rubbish items from the entire property Coordinating real estate agent, auction house, cleaner, gardener, repairs and all other services
Unpacking your belongings in your new home and put furniture in position
Install electronic devices like a TV or computer and hang pictures.
There are so many things to prepare and organise when you move into aged care. A professional relocation business may help alleviate all the emotional and physical work involved in relocating yourself, a loved one or friend into an aged care facility.
Are you moving and don’t know where to start? Do your children live too far away and are unable to help you? Are you worried about organising things on your own? Ready, Steady, Relax can help you with some or all of the process. We take the time to meet with you for an obligation-free assessment
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Estate Planning A well prepared and executed estate plan can not only save your estate unnecessary costs in the future but can also save your loved ones from unnecessary stress after your death. Estate planning is the process in which you discuss with a legal practitioner what you want to happen with your estate, known as your assets, when you die. It is a plan which involves you considering who you want to be in charge of your Will, who you want to benefit from your estate, your funeral wishes and who you want to look after your financial and personal/health matters if you were to lose capacity during your lifetime, for example by way of dementia or stroke.
Estate planning
Effective estate planning ensures your assets are protected and distributed to the right people according to your wishes. A properly drafted, up‑to‑date Will is the only way that you can be sure your assets will be dealt with as you wish when you die.
Executors and Administrators
In the ACT, the administrator of the Will must apply for a Grant of Probate through the Supreme Court for permission to take control of the estate. If there is no Will, a next of kin can request for the role as administrator of the estate, however, they need to apply to the Supreme Court to receive control of the estate. In New South Wales, an executor of an estate will need to receive a Grant of Probate to administer the estate and handle the disposal of any assets. If you die without a valid Will, or your Will is invalid, your estate will be treated as an ‘intestate’ and a suitable administrator will be appointed by the Supreme Court. In NSW and ACT, if you get married your Will is automatically revoked. On the other hand, getting a divorce does not revoke your Will, but it does revoke any rights or distributions to your former spouse. If you decide to make a Will through a DIY Estate Planning kit, it can save you money now, but can often add to the costs of your estate administration. The only way to ensure that your loved ones are protected is to obtain proper legal advice regarding your estate planning. To find out more information, visit the website of the NSW Trustee & Guardian in NSW at www.tag.nsw.gov.au , or in ACT contact the ACT Trustee & Guardian on ptg.act.gov.au.
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Enduring Power of Attorney – a ‘living Will’
It is a popular misconception that a family member can step in at this time as they may lack the legal authority to do so. By creating an Enduring Power of Attorney and nominating a trusted friend, family member or organisation, you put in place an effective plan to enable someone of your choosing to step in on your behalf when you are unable to make your own decisions. Think of it as a ‘living Will’. There are three types of Enduring Powers of Attorney which should be considered:
Medical Treatment – for medical decisions, Guardianship – to make lifestyle decisions, and Financial – to take care of legal and financial affairs
The best time to create an Enduring Power of Attorney is while you are healthy and still capable of managing your affairs.
Choosing your own Attorney
It is important to understand what a difference it can make to have a well-chosen Attorney. If you lose the ability to make important decisions, whether they be medical, lifestyle, financial or legal, and you do not have an Enduring Power of Attorney, there may be conflict over who should make these decisions on your behalf. Family and carers may be uncertain about who can or should make decisions on your behalf. Often they may not understand the full implications of the choices that they are offered. Looking after your affairs requires responsibility, experience and the ability to deal with such matters. Often a spouse or family friend is appointed, although increasingly in the case of an Enduring Power of Attorney [Financial], trustee companies are appointed because of their professional expertise. Once an Enduring Power of Attorney has been executed, people or organisations nominated should be made aware of the document. It is advisable that people closely involved with your affairs should also be notified.
Where to start?
Each Australian State and Territory has separate Powers of Attorney legislation. In NSW, contact the NSW Trustee & Guardian on 1300 364 103 or the Public Trustee and Guardian in the ACT on (02) 6207 9800. For more information and necessary forms you should contact the Trustee or Advocate services in your State or Territory.
Enduring Power of Attorney
Most people know you should write a Will to make sure your loved ones are provided for when you die, but what happens if you are left unable to make decisions for yourself due to accident, illness or other circumstances?
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Supporting the rights of older people
Advocacy
Most of the time aged care services work well and the people who use them are happy with the service they receive. However, sometimes a problem may arise, and you may need help to speak up and have the problem resolved. Many people feel uncomfortable raising a complaint or concern, but it is important to address your concerns early and not leave it to escalate. This can be particularly difficult if your complaint is about the care or services that you are dependent upon for meeting your most basic needs. Nevertheless, we live in a society where each and every one of us, regardless of our age, has rights as citizens and individuals.
Advocacy
If you feel unsure or unable to address your concerns with the service provider, you can ask an advocacy service to help you. An aged care advocate can assist you to take choice and control over your care services and work with you and your family on the best way to address your concerns with a provider. Their services are usually free and they can give you information, advise, and support you to express your concerns or even speak on your behalf. They will aim to achieve the best possible outcome for you. An advocate can: Help you understand your rights and responsibilities Listen to your concerns and discuss your options Support you and give you confidence in addressing a concern Raise a concern with the service provider or speak on your behalf Advice is generally provided on consumer rights, human rights, aged care rights and responsibilities, financial exploitation, substitute decision-making and elder abuse prevention and response. Advocates can assist with negotiating changes to your care plan, ensuring the needs of people from culturally diverse backgrounds are met.
Your rights. Your voice. Legal | Advocacy | Education
Free and confidential
1800 424 079 www.seniorsrightsservice.org.au
Seniors Rights Service Ltd. ABN 98 052 960 862
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They also deliver specialist community education, such as self-advocacy and how to meet the needs of people with dementia and special needs. There are free and independent advocacy services in every State and Territory that provide free telephone advice, community education and other assistance for older people. The Older Persons Advocacy Network (OPAN) is a national network of nine State and Territory organisations that have been successfully delivering advocacy, information and education services to older people in metropolitan, regional, rural and remote Australia for over 25 years. The Australian Government funds OPAN to deliver the National Aged Care Advocacy Program across the country. If you receive Government funded home care or aged care services you can access free advocacy services through this program. Call 1800 700 600 to speak with an aged care advocate in your State or Territory or visit online at opan.com.au
Elder abuse
Advocacy
There are heartbreaking stories of older people being mistreated by the people they trust and who are closest to them. Like the case of the 85 year old gentleman who appointed a distant relative as his Power of Attorney. He was neglected, unable to return to his own home and large amounts of money were taken out of his bank account without his permission. Or the woman who became depressed and fearful because her addict son abused her verbally and psychologically, took her possessions, and isolated her socially. Elder abuse is defined as any act which causes harm to an older person and is carried out by someone they know and trust, such as a family member or friend. The abuse may be physical, social, financial, psychological or sexual, and can include mistreatment and neglect. Elder abuse can happen to anyone. A report from the World Health Organisation (WHO) suggests that the number of people experiencing elder abuse could be as high as one in ten. As our population ages, the number of people affected by elder abuse is also expected to rise. For information about abuse and abuse prevention, and options for getting help in New South Wales or the ACT, talk to an aged care advocate. Contact the National Aged Care Advocacy Line on 1800 700 600 for more information or find an aged care advocate in your State or Territory online at opan.com.au
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Memory change – is it dementia?
Changes like these can have a number of possible causes, including stress, depression, pain, chronic illness or medications. See your doctor if you, or someone close to you, are experiencing these kinds of difficulties. Receiving a diagnosis is important because the underlying cause may be treatable. However, major changes in memory are not normal at any age and should be taken seriously.
What is dementia?
Dementia is a general term to describe problems that involve progressive changes in memory, thinking, behaviour, and the ability to perform regular daily activities.
Dementia
Are you concerned about lapses in memory or other changes in your thinking or behaviour, or in someone close to you?
There are more than 100 different types of dementia. The most common types are:
Alzheimer’s – which attacks the brain resulting in impaired memory, thinking and behaviour
Dementia Support Australia Offering nationwide support 24/7 Dementia Support Australia (DSA) provides a 24 /7 service, offering support to carers of people living with dementia Nationally, DSA provides the: • Dementia Behaviour Management Advisory Service • Severe Behaviour Response Teams • Needs Based Assessment Program
Contact us today Phone 1800 699 799 Refer online www.dementia.com.au Dementia Support Australia is supported by funding from the Australian Government under the Dementia and Aged Care Services Fund
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Dementia Support Australia
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Vascular dementia – caused by poor blood flow to the brain, depriving brain cells of nutrients and oxygen needed to function normally
Parkinson’s related dementia – a chronic, progressive neurological condition, which in later stages can affect cognitive functioning
Frontotemporal dementia – a disorder causing damage to brain cells
Dementia
in the frontal and temporal lobes, resulting in decline in social skills and emotional apathy. Behaviour and personality changes often occur before memory loss and speech problems
The early signs of dementia may include: memory loss – particularly recent memories or experiences, confusion with time or place, changes in mood and personality, difficulty with planning or problem solving, and difficulty in completing familiar tasks. Dementia can happen to anybody but is much more common after the age of 65. Dementia is not a normal part of ageing.
Dementia and aged care
For people with dementia, their memory loss affects their adjustment to new places and persons. The move to residential care should be considered before a crisis forces a more urgent response. Good care depends on how well the care facility responds to the residents’ individual needs, including their physical, social and mental wellbeing.
Where can I get help?
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Support is vital for the person with dementia, as well as family members. Although the effects of dementia cannot yet be stopped or reversed, an early diagnosis gives families a chance to access services and plan for the future. There are a number of organisations that offer support, information, education and counselling to people affected by dementia. The National Dementia Helpline offers advice and counselling on 1800 180 500 or fightdementia.com.au or read on for information about how the Dementia Behaviour Management Advisory Service (DBMAS) can help.
Changed behaviours
Behavioural change can occur for people with dementia, with many people experiencing changes to mood, thought, language, daily function or movement. The individual’s response to a particular circumstance or situation may alter or reduce as the dementia progresses. Changed behaviour as a response to a person’s dementia may reduce quality of life for the person living with dementia and can contribute to carer or care worker stress. It is important to take steps to support the person living with dementia and the people that provide care to them. Dementia Behaviour Management Advisory Service (DBMAS) can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers.
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Offering free nationwide support 24/7 to help understand and address causes of behaviour
Dementia Support Australia (DSA) provides a free 24/7 service, offering borderless support in city, regional and remote communities from clinical experts to carers of people living with dementia. Nationally, DSA provides the: • Dementia Behaviour Management Advisory Service • Severe Behaviour Response Teams • Needs Based Assessment Program
Contact us today Phone 1800 699 799 Refer online dementia.com.au
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Dementia Support Australia
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Dementia Support Australia is supported by funding from the Australian Government
Dementia Support Australia
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Changed behaviours may include:
Anxiety Depressed mood Hallucinations Restlessness Aggression Sleep disturbance Inappropriate toileting
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Eating difficulties Repeated calling out Repetitive questioning Wandering Hoarding
Resistive to care
Unwanted sexualised behaviour
Specialised support
Dementia Behaviour Management Advisory Services (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family and health and aged care professionals to better understand and respond to individual changes in behaviour and emotions.
Dementia
The service can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. It offers specialised support, assessment, intervention and advice to assist carers and care workers of people with dementia where behaviours may impact on their care. DBMAS has a multi-disciplinary team of experienced health care professionals such as registered nurses, social workers, clinical psychologists, geriatricians, speech pathologists, dietitians and nurse practitioners. Providing a nationally consistent service, DBMAS support is tailored not only for the individual but also responds to the specific and diverse needs of the community, residential and acute environment, while building capacity and knowledge within the aged care sector. The Severe Behaviour Response Teams (SBRT) is a national mobile workforce of staff including nurse practitioners, nurses, allied health and specialist staff. They can provide timely expertise and advice to Government funded approved residential aged care providers who need assistance with addressing the needs of people with severe and very severe Behavioural and Psychological Symptoms of Dementia (BPSD). SBRTs can assist with:
assessing the causes of the behaviours
assist care staff until the immediate crisis is resolved
develop a care plan to address and deal with behaviours provide follow up assistance as needed.
DBMAS has procedures in place to decide when the SBRT is the best service option or when DBMAS can provide the right support. DBMAS is committed to providing culturally sensitive and effective communication. If you require an interpreter service, you can call the Translating and Interpreting Service on 131 450 and ask them to contact the DBMAS service. For more information, contact DBMAS on 1800 699 799 or visit dementia.com.au
Home is a feeling
A traditional home in your local suburb offering 24-hour care
“This is one of the best models of dementia care in an assisted environment that I’ve seen! ” - Ita Buttrose, AO, OBE
National Ambassador of Dementia Australia
High staff ratio averaging 1:4
6-10 community residents per home
Registered nurses onsite or on-call 24/7
No lock-in contract or large deposit
Our residents can participate in cooking, gardening and many local community activities
CONTACT US TODAY
1300 015 406
Services Respite | Low Care | High Care Dementia Care | Palliative Care Current locations Eastern Suburbs | Northern Beaches | North Shore | Sutherland Shire | Inner West
grouphomes.com.au
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Palliative care Whether you live in your own home or in a residential aged care home, when the end of life approaches you may require additional support. The primary goal of palliative care is to provide supportive care and improve the patient’s quality of life by addressing any painful or distressing symptoms. Palliative care is divided into three subgroups: 1. Primary care – For people who only require services from their primary health care professional(s).
Palliative care
2. Intermediate care – Advice is provided by specialist palliative care services but care is still given by health care professional(s). 3. C omplex care – This group requires care from specialist practitioners. Patients are commonly referred to specialist palliative care services where they will receive the required care. There are a number of different services that can offer extra support both at home or in a nursing home setting.
Services to help at home
Services that may help you to stay in the comfort of your own home can include:
a qualified nurse to dress a wound or provide continence advice; household jobs like cleaning, clothes washing and ironing; help with bathing or showering, dressing, hair care and going to the toilet;
meals and other food services – assistance with preparing and eating meals, or help for those with special diets; and
helping to travel to shopping centres or appointments.
Palliative care in a nursing home
For palliative care in a residential aged care setting, the Government has developed a series of guidelines, which provides support and guidance to residential aged care facilities in providing palliative care. The Guidelines for a Palliative Approach in Residential Aged Care outline three forms of palliative care in residential aged care, which include:
A palliative approach – Aims to improve the quality of life for
residents with a life limiting illness. This can be done by reducing their suffering through early identification, assessment and treatment of pain, physical, cultural, psychological, social and spiritual needs. The underlying philosophy is a positive and open attitude towards death and dying.
Specialised palliative service provision – Involves referral to a specialised palliative team or health care practitioner.
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  End of life (terminal) care – This form of palliative care is appropriate when the resident is in the final days or weeks of life and care decisions may need to be reviewed more frequently.
Residents with dementia
Palliative care for residents living with dementia often requires a different approach than palliative care for people with a terminal condition, as the process can take place over a longer period of time. Declining cognition can mean that a dying person with dementia is unlikely to have the capacity to make decisions or communicate their wishes regarding care. This may mean that any such decisions must be made much earlier in the course of dementia than for other illnesses, or alternatively, must be made by proxies on behalf of the dying person.
Family and friends
While managing their own grief and the grief of others, carers will be providing high level physical and emotional support that a patient needs at the end of life. Palliative care not only supports patients, but also their friends and families. For more information about palliative care services, talk to your GP or contact your community health centre.
Carer support There are over 2.5 million unpaid carers across Australia. The caring role is a valuable and rewarding job but also a tough one, often balancing work, family and friends while making sure your loved one is well looked after. With more older Australians looking to stay at home longer, more family and friends of older people are finding themselves in a carer role than ever before. Being a carer can have a huge impact on your life, and physical and mental wellbeing, as well as being isolating at times. There are some great support options available to assist you with practical and emotional support and you may be eligible for financial support from the Australian Government.
Support groups
Caring is a very rewarding role to undertake, however, caring can also be very demanding. Caring for somebody can nearly be a full-time job, it’s easy to become out of touch with friends or family.
Carer support
Providing end of life care can be particularly intense for family and friend carers.
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Going to carer support groups provides time to relax, have some fun and connect with others outside of your caring duties. Community run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups may be organised around caring for someone with a particular need such as Parkinson’s or dementia. Support groups are an opportunity for you to connect with other carers understand and have experienced the pressures of being a carer, and a place to share experiences and advice. Carer support groups are completely confidential and can also help you to:
Discover new information Get to education or training workshops Participate and get involved in activities Head along to relaxing outings
Carer support
Counselling Services
Counselling is another great option to manage some of the pressures you may experience as a carer. A professional counsellor can provide advice on any situation you are facing, or even just listen to the struggles of everyday life. Depending on what you require, counselling can help with behaviour management, coping strategies, loss and grief, and any relationship challenges. Since stressful situations can’t always be avoided, a counselling program can help you deal with different hurdles in a more productive way and help you face the caring role feeling supported and with renewed energy.
Support lines
There are also a number of support lines and websites to assist carers just like you in looking after older people. Some helpful support services include:
Carer Gateway – 1800 422 737 – phone and online resource to help
you find local support services, gives advice on a range of topics such as health and wellbeing, financial and legal considerations, and can connect you with other carers
National Dementia Helpline – 1800 100 500 – provides information
and support about dementia, connect you to support services in your area as well as provide emotional support to help manage the impact of dementia
Carers Australia – 1800 242 636 – runs support programs including short term counselling for carers with qualified counsellors
Relationships Australia – 1300 364 277 – offers a range of services such as counselling and mediation, by phone, online and face-to-face
Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling To find out more about financial support for carers, contact the Department of Human Services online or call 13 27 17.
b
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DPS GUIDE TO
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The Buckland convalescenT hospiTal Trading as
buckland
a g e d c a r e s e rv i c e s
The Buckland Convalescent Hospital was established in 1934 and has become one of the most highly regarded services in the Blue Mountains region of New South Wales.
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Buckland Aged Care Facility
Buckland’s services include
Buckland Aged Care Facility
Buckland Aged Care Facility Buckland Retirement Village
The Buckland Aged Care Facility is a state-of-the-art 144 bed facility located on the main Springwood site. This facility has 144 single rooms each with its own ensuite, many with individual air conditioning and wall mounted flat screen television as standard. Also on the site are recreational areas, a central kitchen, a fully established laundry and extensive roof gardens. Many of the high level care bedrooms have a bush outlook, or a view into an internal courtyard. The bedrooms are grouped into units of 8, 12 or 16 and each group of bedrooms have access to their own dining/sitting areas. Other services include respite care, library, diversional therapy areas, a kiosk and hairdressing salon.
Buckland Retirement Village The village provides a wide range of independent living options, i.e. one bedroom, one bedroom with den, two bedroom and three bedroom units. The village also has 14 three bedroom free standing cottages each with its own garage.
Lyndhurst Retirement Village
Lyndhurst Retirement Village Lyndhurst Retirement Village has 41 independent living units comprising 35 three bedroom units and cottages and 6 two bedroom units all with garage.
Buckland Aged Care Services 39 Hawkesbury Road PO Box 117 Springwood NSW 2777 Phone: (02) 4752 2500 Fax: (02) 4752 2580 E: buckland@buckland-rv.com.au www.buckland-rv.com.au
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w w w . A g e dSt. C a rSimeon e G u i d e .Village com.au
St. Simeon Village St. Simeon Village is a 51 bed single level aged care facility located in Plumpton, NSW, with a focus on Serbian speaking residents but open to all members of the community. Admission to St. Simeon Village is by approval of the Department of Social Services via your local Aged Care Assessment Team (ACAT). All rooms are single bed-sit style with ensuite and are fully furnished. Residents can also enjoy each other’s company in the sun room which boasts a huge LCD television and comfortable lounge chairs. Residents can participate in daily exercise and the many activities that are on offer. Meals are prepared daily on the premises with a varied menu which also caters for special diets. For further details or to arrange an inspection please contact the facility.
ST. SIMEON VILLAGE COMMUNITY SERVICES Supporting Independence St. Simeon Village Community Services has a strict cultural awareness and anti-discrimination policy that all staff must follow in order to provide our clients with the highest quality service. Acceptance for service is by approval of the Commonwealth Department of Social Services. St. Simeon Community Services provide a large range of services from minimal assistance and support to residential respite. Staff can assist with planning and preparing meals, help with showering, toileting, personal hygiene, escorting to appointments and social outings, domestic duties, lawn mowing etc. Our mission is to provide the highest standard of service and care to multicultural aged clients so that residents may live with dignity and enhanced quality of life in their own home. For further information please call T: (02) 8645 4010, M: 0481 291 632 or F: (02) 9832 3728. St. Simeon Village 261 Hyatts Road Plumpton NSW 2761 Phone: (02) 9675 3285 Fax: (02) 9832 3728 E: info@stsimeon.org.au www.stsimeon.org.au
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DEFINITION OF OFTEN USED TERMS......................................................................................................................................................... 140 –141 List of definitions with an explanation of terms used in this Guide
AGED CARE ASSESSMENT TEAM REGIONS........................................................................................................................................................ 143 Details of every Aged Care Assessment Team (ACAT) including Name and Local Government Areas they service
ABBREVIATIONS. .................................................................................................................................................................................................................................... 143 COUNCIL DISTRICT (LGA) MAPS...................................................................................................................................................................... 144 –145
COUNCIL [LOCAL GOVERNMENT AREA (LGA)] REFERENCE INDEX. ................................................................................. 146 List of Council (LGAs). Find the Council (LGA) and then refer to the page as indicated
SUBURB & TOWN REFERENCE INDEX....................................................................................................................................................... 147 –149 List of suburbs and towns which have residential or home care Find the suburb or town and then refer to the page as indicated
RESIDENTIAL HOW TO READ & ICON DEFINITIONS. ............................................................................................................................. 150 Explanation of how to use Residential tables and Icons to depict services, pictures & definitions
AGED CARE HOMES (RESIDENTIAL CARE LISTINGS). ........................................................................................................... 150 –202 Residential aged care facilities listed by Councils (LGAs) and then Suburbs
Greater Sydney Metropolitan.................................................................................................................................................................................................................. Regional New South Wales. ...................................................................................................................................................................................................................... Australian Capital Territory........................................................................................................................................................................................................................
150 –179 180 –200
201 –202
SUPPORTED & ASSISTED LIVING..................................................................................................................................................................................... 202 EXTRA SERVICES AGED CARE HOMES (Advertisers only). ........................................................................................................................ 203
RETIREMENT ACCOMMODATION (Advertisers only). ..................................................................................................................... 204 –210 List of organisations and their retirement sites and services
HOME CARE PACKAGES.............................................................................................................................................................................................. 211 –229 List of home care services in metropolitan and country areas
How to read . ............................................................................................................................................................................................................................................................................. Maps..................................................................................................................................................................................................................................................................................
212 –213
Council regions....................................................................................................................................................................................................................................................................... Greater Sydney Metropolitan.................................................................................................................................................................................................................. Australian Capital Territory & Regional New South Wales. ......................................................................................................................................
211 214
215 –221
222 –229
CULTURALLY APPROPRIATE SERVICES................................................................................................................................................... 230 –236
List of culturally appropriate services referenced by their cultural group
Aged Care Homes. ................................................................................................................................................................................................................................................ 230 –232 Home Care Packages. ......................................................................................................................................................................................................................................
233–236
IN HOME CARE SERVICES........................................................................................................................................................................................... 237–247
List of organisations that provide assistance with daily living activities for clients in their home
CENTRE BASED CARE....................................................................................................................................................................................................... 247–254 List of respite, services and activities for social/recreational support in a ‘centre setting’
DAY THERAPY CENTRES. ............................................................................................................................................................................................ 254 –255 List of allied health/therapy services for physical/psychological support in a ‘centre setting’
PRODUCTS & SERVICES (Advertisers only)................................................................................................................................................................... 256 List of organisations that provide aged care related services & products for consumers and industry users
ORGANISATION & BUSINESS INDEX (Advertisers only)................................................................................................................ 257–259 List of advertising organisations’ contact details and the products/services they provide
A-Z INDEX. ..................................................................................................................................................................................................................................... 259 –272 Page reference for every business, organisation or service listed in this Guide
DISCLAIMER: The information listed in the following pages were compiled by DPS Publishing using a range of sources including Government departments, Aged Care Assessment Team, Aged Care Providers, publicly available information, the DPS Publishing database and checked via telephone and online questionnaires. You can visit AgedCareGuide.com.au for the most up to date details. For further information contact the individual provider. The information contained in the Location and Information Guide should be used as a guide only. DPS Publishing takes no responsibility for the accuracy of the information contained within the DPS Guide to Aged Care.
Directories, Lists and Reference Indexes
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Access to experienced Aged Care advisors to guide you through the financial complexities of aged care… Definition of terms 24 Hour On Site Supervision – A person(s) who is/are employed to live in or in close vicinity of a retirement village and will respond to requests for assistance when regular staff are off duty. Aged Care Assessment Team (ACAT) – Assess and approve older people for Australian Government subsidised aged care services. Aged Care On Site – The retirement village has an aged care facility at the same location. ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers. Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance. Prior assessment by an Aged Care Assessment Team required. CALD – Services offered to Culturally and Linguistically Diverse older aged people and their carers. Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met. Centre Based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers. CHSP Funded – An in home or centre based care service funded by the Commonwealth Home Support Programme government initiative. Commonwealth Respite and Carelink Centres – These centres provide carers with support by linking them to information, counselling, respite and other services. Communal facilities – Shared facilities for residents such as community hall, swimming pool or bowling green Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All home care packages are delivered on a CDC basis. Daily Accommodation Payment (DAP) – This is a daily payment to a Government funded aged care facility, paid periodically i.e. monthly. This is not a refundable payment. Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence
in a ‘centre setting’, provided to aged/frail clients and their carers. Includes clients with dementia and disabilities. Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers. Domestic Assistance – Help washing of clothes, dishes, floors, wet areas, ironing, minor meal preparation, vacuuming, changing bed linen, dusting, cleaning living areas. Donor Funded – The purchase price, or entry contribution, of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation. Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food and services for an additional charge. Home Care Community (HCC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through Government funded Home Care Packages, as a genuine alternative to a nursing home. Home Maintenance/Gardening – Assistance with replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs and gutter cleaning. May include window cleaning. Independent Living Unit (ILU) – Sometimes referred to as a villa or apartment and located in a retirement village. LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents. Meals &/or Shopping – Delivery of daily cooked or frozen ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. (CBC – meals or light refreshments provided at the centres). Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication. Multi Purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services. NESB – Services offered to Non English Speaking Background older aged people and their carers. Nursing &/or Palliative Care – Registered or Enrolled Nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care.
DPS GUIDE TO
Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toiletting. (CBC – personal care offered while client is at the centre.) Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home. RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation. Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a Government funded aged care facility and refunded, minus agreed deductions, when leaving the facility. Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services. Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village. Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in a retirement village, or purchase on a freehold basis. Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility. Retirement Living (RL) – The site has retirement living accommodation.
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Secure Dementia Unit – Secure specialised ward, wing or unit for people with dementia and/or challenging behaviours. Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates etc. Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry, and personal care. Services may be provided on a fee for service basis. Single Bedrooms with Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home. Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs. Social &/or Recreational Support – The client participates in social or recreational activities either in their home or at a community, day or recreational centre. Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee for service basis without Government funding. Transport – Organising or providing transport services such as bus, taxi, private car etc. (CBC – transport to and from the centre).
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Compare, choose and contact 5,000+ nursing homes, retirement villages and home care providers.
• • • •
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AUSTRALIA’S #1 AGED CARE WEBSITE
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ACAT Regions
Aged Care Assessment Team (ACAT) are responsible for all assessments for Government funded aged care and Home Care Packages. This list provides you with the Council/Local Government Area that each ACAT services. All assessments are coordinated through My Aged Care. Call 1800 200 422 if you would like to organise an assessment.
Contact phone number for all offices: 1800 200 422
METROPOLITAN Blue Mountains/Nepean ACAT
Blue Mountains, Hawkesbury, Lithgow, Penrith
Central Coast ACAT Central Coast
Northern Sydney LHD ACAT
Hornsby, Hunters Hill, Ku-ring-gai, Lane Cove, Mosman, North Sydney, Northern Beaches, Ryde, Willoughby
South Eastern Sydney LHD ACAT
Bayside, Georges River, Randwick, Sutherland, Sydney (part), Waverley, Woollahra
South Western Sydney LHD ACAT
Western Sydney LHD ACAT
Blacktown, Cumberland, Parramatta, The Hills
REGIONAL Far West ACAT
Balranald, Broken Hill, Central Darling, Wentworth
Hunter ACAT
Cessnock, Dungog, Lake Macquarie, Maitland, Muswellbrook, Newcastle, Port Stephens, Singleton, Upper Hunter
Illawarra/Shoalhaven ACAT
Kiama, Shellharbour, Shoalhaven, Wollongong
Lower Mid North Coast ACAT Mid Coast
Mid North Coast ACAT
Camden, Campbelltown, Canterbury‑Bankstown, Fairfield, Liverpool, Wingecarribee, Woollondilly
Bellingen, Coffs Harbour, Kempsey, Nambucca, Port Macquarie-Hastings
Sydney Inner West ACAT
Albury, Berrigan, Bland, Carrathool, Coolamon, Cootamundra-Gundagai, Edward River, Federation, Greater Hume, Griffith, Hay, Hilltops, Junee, Leeton,
Burwood, Canada Bay, Canterbury-Bankstown, Inner West, Strathfield, Sydney (part)
Abbreviations
AC................................................................................................................. Aged Care ACAT...................................................................Aged Care Assessment Team ACF............................................................................................. Aged Care Facility ACS...................................................................................... Aged Care Service (s) Assoc....................................................................................................... Association ATSI............................................................ Aboriginal, Torres Strait Islander Aust............................................................................................................Australian CALD.................................................. Culturally and Linguistically Diverse CBC.............................................................................................Centre Based Care CC...................................................................................................Community Care CHSP.................................Commonwealth Home Support Programme Cncl................................................................................................................... Council Com’ty................................................................................................... Community Corp........................................................................................................ Corporation CS...................................................................................... Community Service(s) DAP..............................................................Daily Accommodation Payment DBMAS..........Dementia Behaviour Management Advisory Service DTC..........................................................................................Day Therapy Centre DVA.............................................................. Department of Veterans’ Affairs Estn................................................................................................................... Eastern
Murrumbidgee ACAT
Fac......................................................................................................................Facility Fmr.....................................................................................................................Former Gdns............................................................................................................... Gardens HC.............................................................................................................. Home Care (HC).............................................................................................................. High Care HCC................................................................................. Home Care Community HCP.................................................................................. Home Care Package(s) HCS..................................................................................... Home Care Service(s) HCSS.........................................................Home & Carer Support Service(s) IBC............................................................................................... Inside Back Cover IFC...............................................................................................Inside Front Cover IL.............................................................................................. Independent Living ILU......................................................................... Independent Living Unit(s) Indep....................................................................................................Independent (LC)................................................................................................................ Low Care LGA.................................................................................Local Government Area LGBTIQ....Lesbian Gay Bisexual Transgender Intersex Questioning LHD....................................................................................... Local Health District Maint.................................................................................................. Maintenance N/Home...........................................................................................Nursing Home NESB..................................................... Non English Speaking Background Nth........................................................................................................................North Nthn............................................................................................................. Northern
Lockhart, Murray River, Murrumbidgee, Narrandera, Snowy Valleys, Temora, Wagga Wagga
New England ACAT
Armidale, Glen Innes Severn, Gunnedah, Gwydir, Inverell, Liverpool Plains, Moree Plains, Narrabri, Tamworth, Tenterfield, Uralla, Walcha
Northern NSW ACAT
Ballina, Byron, Clarence Valley, Kyogle, Lismore, Richmond Valley, Tweed
Southern NSW ACAT
Bega Valley, Eurobodalla, GoulburnMulwaree, Queanbeyan-Palerang, Snowy‑Monaro, Upper Lachlan, Yass Valley
Western NSW ACAT
Bathurst, Blayney, Bogan, Bourke, Brewarrina, Cabonne, Cobar, Coonamble, Cowra, Dubbo, Forbes, Gilgandra, Lachlan, Mid Western, Narromine, Oberon, Orange, Parkes, Walgett, Warren, Warrumbungle, Weddin
ACT
Australian Capital Territory ACAT Australian Capital Territory
OBC......................................................................................... Outside Back Cover Prog............................................................................................................... Program RAC.................................................................................... Residential Aged Care RAD.................................................. Refundable Accommodation Deposit RAS.................................................................... Regional Assessment Service RC....................................................................................................Residential Care Res/Resid...............................................................................................Residential Retire...................................................................................................... Retirement RV............................................................................................. Retirement Village SBRT........................................................Severe Behaviour Response Team SE..................................................................................................... South East(ern) Serv..............................................................................................................Service(s) SL................................................................................................. Supported Living Sth........................................................................................................................ South Sthn.............................................................................................................. Southern STRC..................................................................... Short Term Restorative Care Supp............................................................................................................... Support SW................................................................................................. South West(ern) Tce.......................................................................................................................Terrace VHC...................................................................................... Veterans’ Home Care W/Centre.................................................................................... Wellness Centre Wstn............................................................................................................... Western
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www.Ag edCareGuide.com.au
These maps provide you with a geographical reference to the LGA areas in New South Wales (NSW) including Australian Capital Territory (ACT). TWEED KYOGLE
INVERELL GWYDIR
BREWARRINA
BOURKE
BALLINA
RICHMOND VALLEY
TENTERFIELD
MOREE PLAINS
BYRON
LISMORE
GLEN INNES SEVERN
CLARENCE VALLEY
WALGETT
COFFS HARBOUR ARMIDALE
NARRABRI
NAMBUCCA
TAMWORTH
COONAMBLE
KEMPSEY
GUNNEDAH
WALCHA PORT MACQUARIE-HASTINGS
WARREN BOGAN
LIVERPOOL PLAINS
GILGANDRA
COBAR
WARRUMBUNGLE UPPER HUNTER NARROMINE DUBBO MID WESTERN
S MU
ORANGE
FORBES
COWRA BLAND
BATHURST
LITHGOW
BLAYNEY
NARRANDERA
COOLAMON
LOCKHART
MURRAY RIVER
WOLLONDILLY WOLLONGONG
UPPER LACHLAN
WINGECARRIBEE SHELLHARBOUR
GOULBURNMULWAREE
JUNEE
BERRIGAN
YASS VALLEY
SNOWY VALLEYS
ACT
QUEANBEYANPALERANG
GREATER HUME EUROBODALLA
ALBURY SNOWY MONARO
BEGA VALLEY
UNINCORPORATED NSW
CENTRAL DARLING
WENTWORTH BALRANALD
KIAMA SHOALHAVEN
WAGGA WAGGA
FEDERATION
LAKE MACQUARIE
CENTRAL COAST
BLUE MOUNTAINS
HILLTOPS
COOTAMUNDRAGUNDAGAI EDWARD RIVER
NEWCASTLE
OBERON
WEDDIN
TEMORA
HAWKESBURY
LEETON MURRUMBIDGEE
PORT STEPHENS MAITLAND
CESSNOCK
CARRATHOOL
HAY
DUNGOG
SINGLETON
CABONNE
GRIFFITH
R LLB WE
MID COAST
K OO
PARKES
LACHLAN
BROKEN HILL
BELLINGEN
URALLA
See Sydney Inset
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Sydney Inset
THE HILLS
HORNSBY NORTHERN BEACHES
BLACKTOWN
KU-RING-GAI
PENRITH PARRAMATTA
RYDE
WARRINGAH
WILLOUGHBY
CUMBERLAND FAIRFIELD
See Sydney Detail Inset
CANTERBURYBANKSTOWN
LIVERPOOL
CAMDEN
CAMPBELLTOWN
SUTHERLAND
Sydney Detail Inset LANE COVE HUNTERS HILL
MOSMAN NORTH SYDNEY
CANADA BAY
Sydney
STRATHFIELD BURWOOD
INNER WEST
SYDNEY
WAVERLEY RANDWICK
BAYSIDE GEORGES RIVER
WOOLLAHRA
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Council (LGA) Reference Index
The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and home care packages in that Local Government Area (commonly referred to as a Council District).
Council District ACT
Page Reference Residential Home Care
Council District
201-202 222-229
Georges River
Page Reference Residential Home Care
161
215-221
Oberon
185
222-229
Orange
Albury
180
222-229
Gilgandra
Armidale
180
222-229
Glen Innes Severn
Ballina
180
222-229
Goulburn-Mulwaree
186
Balranald
180
222-229
Greater Hume
Bathurst
181
222-229
Bayside
151
Bega Valley Bellingen Berrigan Blacktown Bland Blayney
Council District
Page Reference Residential Home Care
193
222-229
193
222-229
Parkes
193-194 222-229
222-229
Parramatta
170-171 215-221
186
222-229
Penrith
172
215-221
Griffith
186
222-229
Port Macquarie-Hastings
194
222-229
215-221
Gunnedah
186
222-229
Port Stephens
194
222-229
181
222-229
Gwydir
186
222-229
Queanbeyan-Palerang
195
222-229
181
222-229
Hawkesbury
162
215-221
Randwick
181
222-229
Hay
186
222-229
Richmond Valley
195
222-229
Hilltops
187
222-229
Ryde
173
215-221
Shellharbour
195
222-229
151-152 215-221 181
222-229
181-182 222-229
Hornsby Hunters Hill
185-186 222-229
162, 164 215-221 164
Blue Mountains
152
215-221
Inner West
Bogan
182
222-229
Inverell
187
Bourke
182
222-229
Junee
Brewarrina
182
222-229
Broken Hill
182
Burwood
153
215-221
Shoalhaven
172-173 215-221
195-196 222-229
Singleton
196
222-229
222-229
Snowy Monaro
196
222-229
187
222-229
Snowy Valleys
196
222-229
Kempsey
187
222-229
Strathfield
222-229
Kiama
187
222-229
Sutherland
215-221
Ku-ring-gai
187
222-229
Tamworth
188
222-229
197
222-229
Temora
197
222-229
Tenterfield
197
222-229
164-165 215-221
165-166 215-221
Sydney
Byron
182
222-229
Kyogle
Cabonne
182
222-229
Lachlan
Camden
153
215-221
Lake Macquarie
Campbelltown
153
215-221
Lane Cove
166
215-221
The Hills
188-189 222-229
173 215-221 173-174, 215-221 176 176 215-221
176-177 215-221
Canada Bay
153-154 215-221
Leeton
189
222-229
Canterbury-Bankstown
Lismore
Tumbarumba
154, 156 215-221
189
222-229
Lithgow
Tweed
166
215-221
Upper Hunter
198
222-229
Upper Lachlan
198
222-229
Carrathool Central Coast
182
222-229
156-157 215-221
Central Darling
Liverpool
166, 168 215-221
222-229
Liverpool Plains
189
222-229
222-229 197-198 222-229
Cessnock
222-229
Lockhart
Uralla
183
189
222-229
199
222-229
Clarence Valley
222-229
Maitland
Wagga Wagga
183
190
222-229
199
222-229
Cobar
222-229
Mid Coast
Walcha
183
190
222-229
199
222-229
Mid Western
Walgett
191
222-229
199
222-229
Warren
Coffs Harbour
183-184 222-229
Coolamon
184
222-229
Moree Plains
191
222-229
199
222-229
Coonamble
184
222-229
Mosman
Warrumbungle
168
215-221
199
222-229
Cootamundra-Gundagai
222-229
Murray River
Waverley
184
191
222-229
177
215-221
Cowra
222-229
Murrumbidgee
Weddin
184
191
222-229
199
222-229
Muswellbrook
Wentworth
191
222-229
199
222-229
Willoughby
Cumberland
157-158 215-221
177, 179 215-221
Dubbo
184
222-229
Nambucca
191
222-229
Dungog
185
222-229
Narrabri
Wingecarribee
192
222-229
179
215-221
Edward River
222-229
Narrandera
Wollondilly
185
192
222-229
179
215-221
Eurobodalla
222-229
Narromine
Wollongong
185
192
222-229
200
222-229
Newcastle
Woollahra
158, 161 215-221
192-193 222-229
179
215-221
Yass Valley
200
222-229
Fairfield Federation
185
222-229
North Sydney
Forbes
185
222-229
Northern Beaches
168
215-221
168, 170 215-221
www.Ag edCareGuide.com.au
NSW & ACT 2020
147
Suburb & Town Reference Index
A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a Suburb/Town is not listed please refer to the next closest suburb.
Suburb / Town
Page
Suburb / Town
Page
Suburb / Town
Page
Suburb / Town
Page
Abbotsford
153
Belmont North
188
Burwood Heights
153
Coonamble
184
Ainslie
201
Belmore
154
Byron Bay
182
Cooranbong
188
Albion Park
195
Belrose
168
Cabramatta
158
Cootamundra
184
Albion Park Rail
195
Berkeley
200
Calwell
201
Coraki
195
Albury
180
Berkeley Vale
156
Camden
153
Corlette
194
Allambie Heights
168
Berridale
196
Cameron Park
188
Corowa
185
Alstonville
180
Berrigan
181
Campbell
201
Corrimal
200
Annandale
164
Berry
195
Campbelltown
153
Cowra
184
Armidale
180
Beverley Park
161
Campsie
154
Cronulla
174
Arncliffe
151
Bexley
151
Canley Vale
158
Crookwell
198
Ashfield
164
Bingara
186
Canowindra
182
Croydon
153, 164
Ashford
187
Blacktown
151
Carcoar
182
Culburra Beach
195
Auburn
157
Blakehurst
161
Cardiff Heights
188
Culcairn
186
Austral
166
Blayney
181
Carey Bay
188
Cundletown
190
Avalon Beach
168
Boggabri
192
Carlingford
171
Curtin
201
Ballina
180
Bolton Point
188
Carramar
158
Daceyville
151
Balmain
164
Bomaderry
195
Casino
195
Dalmeny
185
Balranald
180
Bombala
196
Castle Hill
Dapto
200
Bangalow
182
Bonalbo
187
Catalina
185
Darlinghurst
176
Bangor
173
Bondi Beach
177
Caves Beach
188
Dean Park
152
Banksia
151
Bonnells Bay
188
Cessnock
183
Delegate
196
Bankstown
154
Bonnyrigg
158
Charlestown
188
Denhams Beach
185
Banora Point
197
Booragul
188
Charmhaven
156
Deniliquin
185
Baradine
199
Boorowa
187
Chatswood
177
Denman
191
Barden Ridge
174
Bossley Park
158
Cherrybrook
162
Doonside
152
Barham
154, 157
Dorrigo
181 153
162, 176
191
Botany
151
Chester Hill
Barraba
197
Bourke
182
Chipping Norton
166
Drummoyne
Basin View
195
Bowenfels
166
Chiswick
153
Dubbo
184
Bass Hill
154
Bowral
179
Clemton Park
154
Dulwich Hill
164
Bateau Bay
156
Braidwood
195
Cobar
183
Dundas
171
Batehaven
185
Brewarrina
182
Coffs Harbour
183
Dunedoo
199
Batemans Bay
185
Brighton-Le-Sands
151
Coleambally
191
Dungog
185
Bathurst
181
Broken Hill
182
Collarenebri
199
Dural
Batlow
196
Bronte
177
Collaroy
168
Earlwood
154
Baulkham Hills
170
Brookvale
168
Collaroy Plateau
170
East Gosford
156
Bayview
190
162, 176
168
Broulee
185
Concord
153
East Maitland
Beecroft
162
Bruce
201
Condobolin
188
Eastwood
Bega
181
Bulahdelah
190
Coniston
200
Eden
181
Belconnen
201
Bundanoon
179
Coolah
199
Edensor Park
158
Bellevue Hill
179
Bundarra
199
Coolamon
184
Edgecliff
179
Bellingen
181
Burradoo
179
Cooma
196
Edgeworth
188
Belmont
188
Burwood
153
Coonabarabran
199
Eleebana
188
171, 173
NSW & ACT 2020
148
www.Ag edCareGuide.com.au
Suburb / Town
Page
Suburb / Town
Page
Suburb / Town
Page
Suburb / Town
Page
Elermore Vale
192
Guildford
158
Kingswood
172
Merrylands West
158
Elizabeth Bay
176
Gulargambone
184
Kirrawee
174
Milton
195
Emmaville
185
Gulgong
191
Kogarah
151, 161
Minto
153
Emu Plains
172
Gundagai
184
Kurrajong
162
Miranda
174
Engadine
174
Gunnedah
186
Kurri Kurri
183
Mittagong
179
Epping
171
Guyra
180
Kyogle
187
Moama
191
Erina
156
Gymea Bay
174
Lake Cargelligo
188
Molong
182
Ermington
171
Haberfield
165
Lake Haven
157
Mona Vale
170
Eugowra
182
Hamilton
192
Lakemba
154
Monash
202
Fairfield
161
Hamlyn Terrace
189
Lane Cove
166
Moonbi
197
Fairfield East
161
Hammondville
166
Lane Cove North
166, 177
Moree
191
Farrer
201
Harden
187
Largs
190
Mortdale
161
Figtree
200
Harris Park
171
Laurieton
194
Moruya
185
Fingal Bay
194
Hawks Nest
190
Lavington
180
Mosman
168
Finley
181
Hay
186
Leeton
189
Moss Vale
179
Five Dock
153
Heathcote
174
Leichhardt
165
Moulamein
191
Forbes
185
Henty
186
Leura
152
Mount Hutton
189
Forestville
170
Hillston
182
Lewisham
165
Mount Warrigal
195
Forster
190
Holbrook
186
Lidcombe
158, 171
Mudgee
191
Frederickton
187
Holt
201
Lightning Ridge
199
Mullumbimby
182
Galston
162
Hornsby
162
Lilyfield
165
Murrurundi
198
Garden Suburb
188
Horsley
200
Lindfield
165
Murwillumbah
198
Garran
201
Howlong
185
Lisarow
157
Muswellbrook
191
Georges Hall
154
Hughes
201
Lismore
189
Nambucca Heads
191
Gerringong
187
Hunters Hill
164
Lithgow
166
Narrabeen
170
Gilead
153
Hurstville
161
Little Bay
172
Narrabri
192
Gilgandra
185
Illawong
174
Liverpool
168
Narrabundah
202
Gladesville
164, 173
Inverell
187
Lockhart
189
Narrandera
192
Glen Innes
186
Jannali
174
Lyneham
201
Narraweena
170
Glenfield
153
Jerilderie
191
Macksville
191
Narromine
192
Glenhaven
176
Jesmond
192
Maclean
183
Neutral Bay
168
Glenroy
180
Jindera
186
Macquarie Park
173
New Lambton
192
Gloucester
190
Junee
187
Maitland
190
Nimbin
189
Goonellabah
189
Kanahooka
200
Malabar
172
Norah Head
157
Gordon (NSW)
165
Kandos
191
Manilla
197
Noraville
157
Gordon (ACT)
201
Kanwal
156
Manly
170
Normanhurst
162
Goulburn
186
Katoomba
152
Manly Vale
170
North Boambee Valley
184
Grafton
177
Marayong
152
North Kellyville
177
181
Maroubra
172
North Manly
170
Marrickville
165
North Nowra
195
183
Kellyville
Grasmere
153
Kelso
Greenacre
154, 173
Kemps Creek
166, 172
Greenhill via Kempsey
187
Kensington
172
Marsfield
173
North Parramatta
171
Greenway
201
Kiama
187
Matraville
172
North Richmond
162
Greenwich
166
Killara
165
Mayfield
192
North Rocks
177
Grenfell
199
Killarney Vale
156
Menangle
179
North Ryde
173
Greystanes
158
Kincumber
157
Merewether
192
North St Marys
172
Griffith (NSW)
186
Kings Langley
152
Merimbula
181
North Sydney
168
Griffith (ACT)
201
Kingscliff
198
Merriwa
198
North Tamworth
197
www.Ag edCareGuide.com.au
NSW & ACT 2020
149
Suburb / Town
Page
Suburb / Town
Page
Suburb / Town
Page
Suburb / Town
Page
North Turramurra
165
Richmond
162
Swansea
189
Walgett
199
Northbridge
179
Rockdale
151
Sylvania
176
Wallsend
193
Northmead
171
Rooty Hill
152
Tamworth
197
Warabrook
193
Norwest
177
Rose Bay
177
Tanilba Bay
194
Waratah
193
Nowra
196
Rosehill
171
Taralga
198
Warialda
186
Nyngan
182
Roselands
156
Taree
190
Warilla
195
Oatlands
171
Roseville
165, 179
Taren Point
176
Warrawong
200
Oatley
161
Rushcutters Bay
176
Tarrawanna
200
Warren
199
Oberon
193
Russell Lea
154
Tea Gardens
190
Warriewood
170
Old Bar
190
Rutherford
190
Temora
197
Waterfall
176
Oran Park
153
Ryde
173
Tenterfield
197
Waterloo
176
Orange
193
Rylstone
191
Teralba
189
Wauchope
194
Salamander Bay
194
Terrey Hills
170
Waverley
177
Paddington
176, 179
Padstow
156
Sandgate
192
The Ponds
152
Wee Waa
192
Padstow Heights
156
Sans Souci
151, 161
The Rock
189
Wellington
184
Page
202
Scone
198
Thirlmere
179
Wentworth
199
Pambula
181
Seaforth
170
Thirroul
200
Wentworth Falls
152
Parkes
193
Seven Hills
152
Thornleigh
162
West Albury
180
Parramatta
171
Shell Cove
195
Thurgoona
180
West Gosford
157
Peak Hill
194
Shellharbour
195
Tingha
180
West Kempsey
187
Peakhurst
161
Shoal Bay
194
Tocumwal
181
West Pennant Hills
Pemulwuy
158
Singleton
196
Toormina
184
West Wyalong
Pendle Hill
158, 171
Singleton Heights
196
Toronto
189
Westmead
164, 177 181 158, 171
Pennant Hills
162
Smithfield
161
Tottenham
188
Weston
202
Penrith
172
South Coogee
173
Toukley
157
Willoughby
179
Penshurst
161
South Grafton
183
Trangie
192
Windsor
162
Petersham
165
South Hurstville
161
Trundle
194
Wingham
190
Picton
179
South Nowra
196
Tullamore
194
Winston Hills
171
Plumpton
152
South West Rocks
187
Tumbarumba
196
Wollongong
200
Point Clare
157
Spring Creek
193
Tumut
196
Woolgoolga
184
Port Kembla
200
Springwood
152
Tuncurry
190
Woollahra
179
Port Macquarie
194
St Georges Basin
196
Tura Beach
181
Woolwich
164
Portland
166
St Ives
165
Turramurra
166
Woongarrah
157
Pottsville
198
St Johns Park
161
Tweed Heads
198
Woonona
200
Prestons
168
St Marys
172
Tweed Heads South
198
Worrowing Heights
196
Quakers Hill
152
Stanmore
165
Tweed Heads West
198
Woy Woy
157
Queanbeyan
195
Stanwell Park
200
Ulmarra
183
Wyee
189
Quirindi
189
Stirling
202
Umina Beach
157
Wyoming
157
Raleigh
181
Stockton
192
Unanderra
200
Wyong
157
Randwick
172
Strathfield
173
Uralla
199
Yagoona
156
Raymond Terrace
194
Stroud
190
Urana
185
Yamba
183
Red Hill
202
Suffolk Park
182
Urbenville
197
Yass
200
Redfern
176
Summer Hill
165
Vaucluse
177
Yennora
161
Redhead
189
Surry Hills
176
Wagga Wagga
199
Yeoval
182
Revesby
156
Sussex Inlet
196
Wahroonga
162, 164, 166
Yoogali
186
Rhodes
153
Sutherland
174
Walcha
199
Young
187
NSW & ACT 2020
150
www.Ag edCareGuide.com.au
How to read the residential tables
then this number is the unique identifier
s W C DT F b gH
Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran a sitio lliative n Care Ca Cult ura re Bed lly S s Ret irem pecific ent Livi ng O nsit e
P
If you also use
www.AgedCareGuide.com.au
Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name
Notes
PHONE (02)
ABC Council
DPS Advertisement Web Page Reference ID
If service providers have an advertisement the page number of the advert is listed here in red.
Suburb 1234 Facility name
123 Sample Rd
P 91 50
1234 5678
C D TF
61 10001
There are also special notes for some service providers in black.
Home/Facility details
Home/Facility contact information
Special notes
Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.
s W C D T F b g H
Booked Respite Beds
Extra Services
Pets on Premises
Secure Dementia Unit
Secure Garden
Specialist Palliative Care
Transition Care Beds
Culturally Specific
Retirement Living Onsite
Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.
Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.
Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.
Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.
Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.
Culturally Specific — Care services catering to the needs of those from non-English speaking, or culturally and linguistically diverse backgrounds. Seldom exclusive, for example all people are welcome. The home has special knowledge of the referenced culture or group.
Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia. Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.
Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.
Residential aged care New South Wales & ACT
www.Ag edCareGuide.com.au
NSW & ACT 2020
P
BAYSIDE to BLACKTOWN PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
Notes
151
1st time user? See page 150
DPS Advertisement Web Page Reference ID
BAYSIDE Council Arncliffe 2205 171 Wollongong Rd
9556 6900
130 92
20-22 Woodford Rd
9567 5333
49
Bexley Care Centre
82-84 Connemarra St
9587 7610
Bupa Bexley
741-743 Forrest Rd
9587 6057
Estia Health Bexley
3 Eddystone Rd
8318 1100
Fairmont Aged Care
20 Dunmore St
9567 2279
Homewood Care
60 Regent St
9503 1800
Macquarie Lodge Aged Care Centre
C D TF
Banksia 2216 Carino Care at Rockdale
TF
Bexley 2207
Scalabrini Bexley
28-34 Harrow Rd
St George Aged Care Centre
3-5 Verdun St
8566 1400
60 69 145 44 124 171 177 111
31 Edgehill Ave
9316 9544
106
2 Reading Rd
8922 6000
60
1-3 Gwea Ave
1800 870 427
58 58
Catholic Healthcare Bethlehem House
30 Montgomery St
1800 225 474
Estia Health Kogarah
74-76 Rocky Point Rd
9053 1800
St Patrick's Green
40 Chapel St
9097 9175
The Laurels Hostel
45 English St
9588 4312
29 72 97 27
Huntingdon Gardens Aged Care Facility 1-11 Connemarra St
8080 3850 1800 722 522
Botany 2019 Heritage Botany
1
D TF C TF g 79 D TF 6 s D TF b g 42 TF 113 W D TF g 93 F g 15 C D TF g
Brighton-Le-Sands 2216 Japara Brighton-Le-Sands
Kogarah 2217 29 66 92 27
s
Rockdale 2216 110 Frederick St
1800 864 846
48 52 48
188 Chuter Ave
9529 2130
38 38
134 149 50 132 65
Hall & Prior Menaville Aged Care Home 121 Frederick St Uniting Bruce Sharpe Rockdale
9567 3641
Sans Souci 2219 IRT Thomas Holt Sans Souci Gardens
BLACKTOWN Council
13565 13703
Greek
192D 14231 160-160D 13181
Note 1
76 14288 14310
Asian, Italian
5, 77 14265
Italian
51 13558
Asian, Greek, Macedonian
TF F
Daceyville 2032 Southern Cross Care Daceyville Res AC
CALD, Macedonian
g
s
C
106 13803
H
13747 13207
Greek
g
67 12939
D TF
73 13473
F
32D 13629
DT WC D F TF
s
TF T
s
TF
g
Greek
H
160-160D 13188 87 20740 13514 74 13791
H
29, 61 13787 161D 13701
Blacktown 2148 Blacktown Aged Care
190 Stephen St
9622 1966
Opal Blacktown
37 Kildare Rd
9852 9600
St Dominic's Home for the Elderly
171 Walters Rd
9831 2054
St Hedwig Village
140 Reservoir Rd
9831 4744
Uniting Mullauna Blacktown
59-65 Bungarribee Rd
1800 864 846
Note: 1. Chinese, Filipino, Nepalese, Russian
42 W 108 50 s 63 65 s
TF b D T F g CALD g Maltese T DT g H European, German H
84 13259 IBC, OBC 21093 13223 13221 29, 61 13222
Aged Care Navigators
As part of the Navigators trial we are running information sessions and providing one on one assistance in selected areas to help you with relevant forms related to Aged Care Services and also understand how to get aged care.
To find a Navigator in NSW call (02) 8268 9601. In the ACT call (02) 6282 3777 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
152
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BLACKTOWN continued to BLUE MOUNTAINS PHONE (02)
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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
www.Ag edCareGuide.com.au
1st time user? See page 150
Notes
DPS Advertisement Web Page Reference ID
Hungarian
13352
BLACKTOWN Council continued Dean Park 2761 St Elizabeth Home
1 Symonds Rd
8818 8500
114 82
D TF
84 Earle St
9622 3606
90 44
TF
56 Elsom St
8834 6100
78 42
TF
116-132 Quakers Rd
9678 8200
146 90
D TF D TF TF
g
D TF
g
Doonside 2767 Japara Henley Manor
Kings Langley 2147 Adventist Aged Care Kings Langley
Marayong 2148 Brother Albert's Home
Plumpton 2761 Southern Cross Care St Francis’ Res AC
122 Hyatts Rd
1800 870 427
St Simeon Village
261 Hyatts Rd
9675 3285
40 40 51 51
35 Hambledon Rd
8818 6500
127 79
Quakers Hill 2763 Quakers Hill Nursing Home
s
Rooty Hill 2766 Anglicare Melva McDonald Lodge Minchinbury Manor Our Lady of Consolation AC Services
11 Mavis St
1300 111 278
Cnr John St & Rupertswood Rd 9832 5800 32 Evans Rd
9625 2457
Residential Gdns for Spanish Speaking Frail Aged 420 Woodstock Ave 8887 5555
90 144 303 106
Seven Hills 2147 Seven Hills Aged Care
90 DT 100 C W D TF 293 s D TF 72 s F
T
1 Crews Rd
9624 1088
104 14
4 View St
1300 111 278
104 104
W
The Ponds 2769 Anglicare Dudley Foord House
g
67 14203 13920
H Polish
g H
73 13258 Note 1 CALD
138 12918 IBC, OBC 13567 IFC-1, 55 21085 152 14208 13137
Latin American, Spanish 83 12914
g
TF b
84 13757
H Note 2
T
BLUE MOUNTAINS Council
14311
IFC-1, 55 21593
Katoomba 2780 Opal Anita Villa
2 Penault Ave
4780 0600
91
D TF
Leura 2780 BaptistCare Morven Gardens
5-19 Morven Rd
1300 275 227
Martyn Claver Aged Care
200 Megalong St
4784 1281
71 46 3
s s
C D TF C TF
144 144 64 136 101 s
TF TF T
Springwood 2777 Buckland Aged Care Services
39 Hawkesbury Rd
4752 2500
Opal Endeavour
79 Hawkesbury Rd
4754 6000
Uniting Springwood
2 Lewin St
1800 864 846
Bodington Dr
1800 225 474
Wentworth Falls 2782 Catholic Healthcare Bodington Res AC
120 112
Note: 1. CALD, Serbian, Former Yugoslavian, Macedonian, NESB, Russian, Croatian, Slavic & Ukrainian
D
2. Dementia care available
CALD
g
11, 216 13350 13797
g
H
F
Personalised Aged Care 4 Established and reputable 4 Range of lifestyle options 4 Continuous care
IBC, OBC 13278
137 13166 CALD
IBC, OBC 13190 29, 61 13752 32D 13507
Call today to book a tour
02 9832 5800
Minchinbury Manor Rooty Hill NSW 2766 www.minchinburymanor.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
www.Ag edCareGuide.com.au
NSW & ACT 2020
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BURWOOD to CANADA BAY PHONE (02)
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Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
Notes
153
1st time user? See page 150
DPS Advertisement Web Page Reference ID
BURWOOD Council Burwood 2134 Ainsley Nursing Home
23A-25 Grantham St
9124 9244
Bernard Chan Nursing Home
58-60 Weldon St
8741 0288
Linburn Nursing Home
27 Grantham St
9715 1152
70 45 32
14 Claremont Rd
9747 1911
64 4
C
D TF C TF
Burwood Heights 2136 Hall & Prior Clover Lea Nursing Home
TF
F C D TF
s
Croydon 2132 77-79 Cheltenham Rd
9747 4277
127 127 58 15 s
78-82 Old Hume Hwy
4655 2531
176 72
Catholic Healthcare Holy Spirit AC Croydon 6 Brighton St St Ezekiel Moreno Nursing Home
1800 225 474
CAMDEN Council
g g g
Note 1
13233
Chinese
13266
Note 2
13763
TF
74 13192
g
H
32D 13915 Note 3
13872
Camden 2570 Estia Health Camden
T
Grasmere 2570 Carrington Residential Aged Care
90 Werombi Rd
1300 590 590
387
2-24 Grice St
1300 111 278
80 80
1 Hyde Pde
13 44 78
60 60
70 Glendower St
4633 1100
164 32
TF
160-160D 14001
81 Belmont Rd
1300 738 388
555 395
WC D TF
14205
57-61 Pembroke Rd
9603 7911
108 74
s
D TF b
65 St Albans St
9712 0100
85 85
sW
D TF
2 Windward Pde
9370 0600
114 107
W
D TF
116 99 85
W
D TF D TF
Oran Park 2570 Anglicare Barry Marsh House
160-160D 13026
C D TF
s
22299
H Note 4
IFC-1, 55 21544
CAMPBELLTOWN Council Campbelltown 2560 IRT Macarthur
Gilead 2560 Estia Health Kilbride
D
s
Glenfield 2167 Whiddon Easton Park
Minto 2566 Pembroke Lodge
CANADA BAY Council
161D 13072
H
12 13774
Abbotsford 2046 Bayswater Gardens
Chiswick 2046 Opal Windward Manor
Concord 2137 Redleaf Manor Aged Care
16 Flavelle St
8762 6000
St Mary's Villa Concord
56 Burton St
8741 1400
Drummoyne 2047 PAC Drummoyne
12-14 Clements St
1800 722 679
The Village by Scalabrini
5 Mary St
1800 722 522
29 Park Rd
9713 6815
s
65 65 s 126 126
Five Dock 2046 Parkview Nursing Home
59
4A Cavell Ave
Note: 1. Chinese, European, Greek, Indian, Italian, Polish, Sri Lankan 2. Arabic, Chinese, Italian, Korean, Spanish
1800 181 959
62 62
3. Croatian, Filipino, Greek, Italian 4. New facility opening late 2020
DT
CALD
g
Italian
H H
IBC, OBC 19827
19256 17 18936 51 22161 14004
F s
g
8-9 18292
DT D TF
Rhodes 2138 RFBI Concord Community Village
193D 21234
b
26 13674
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
P
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs CANADA BAY cont'd to CANTERBURY-BANKSTOWN PHONE (02)
www.Ag edCareGuide.com.au
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
154
Notes
1st time user? See page 150
DPS Advertisement Web Page Reference ID
CANADA BAY Council continued Russell Lea 2046 Carino Care at Russell Lea
72-74 Russell St
9713 9481
40
100 45 155 50
F
CANTERBURY-BANKSTOWN Council
g
Italian
13561
Arabic, CALD
20108
Bankstown 2200 Arete Health Care Bankstown
1A Hixson St
9791 9609
Bankstown City AC Ern Vine Village
65 Dutton St
9707 3791
Opal Bankstown
14-20 Eldridge Rd
9708 9400
Uniting Bankstown
41 Meredith St
1800 864 846
Bass Hill 2197
40 45 s 155 50 s
C C C
70 104 104
Bass Hill Aged Care
119 Robertson Rd
9644 6122
Weeroona Aged Care Centre
14 Trebartha St
9645 3220
Regis Belmore
27 Redman Pde
1300 998 100
Rosemore Aged Care
18 Kingsgrove Rd
9718 6156
CASS Residential Aged Care Facility
67-75 Fifth Ave
9789 4587
Opal Canterbury
20 Albert St
9784 2111
Abel Tasman Village
222 Waldron Rd
9645 3388
Bankstown City AC Chester Hill Village
83 Jocelyn St
9645 9500
68 58 50 48
1 Tedbury St
9789 8400
144
113-115 Homer St
9559 4088
46 48 48
66 78
9718 7195
111 Bellevue Ave
8713 0800
Bankstown City AC Gillawarna Village
145 Rex Rd
8717 0000
Bupa Greenacre
171 Boronia Rd
9709 5187
Estia Health Bankstown
74 Chiswick Rd
8709 9200
Opal Wallgrove
35 Yerrick Rd
9784 3100
RFBI Lakemba Masonic Village
72 Sproule St
1800 181 959
Greenacre 2190
s s
8-9 13863 106 12978 46-47, 79 13878 8-9 13706
TF TF
g g
Asian, Chinese
C D TF C
g
Dutch, Polish
63 63 85
Note 3
14221
Chinese
14224
Greek
13334
143 143 s W D TF 150 150 CD F
155, 159, 169, 175, 178 18495
T
C
52 50 50
s
TF D TF
13214
192D 20774
F g D TF b g
140 150 76
21065 IBC, OBC 14266
TF
Lakemba 2195
Note: 1. Greek, Dementia care available 2. Chinese, Fijian, Greek, Italian, Samoan, Tongan, Vietnames
29, 61 13849
H
Note 2
Georges Hall 2198 Advantaged Care at Georges Manor
IBC, OBC 22164
Note 1
Earlwood 2206 Greek Orthodox Com'ty Home for the Aged 2 Woolcott St
b
CALD
g g
Chester Hill 2162
Chow Cho-Poon Nursing Home
T
g
TF TF
C
Campsie 2194
Bupa Clemton Park
D TF
14278
D TF TF
Belmore 2192
Clemton Park 2206
TF b g
13865
g
TF g T b
Arabic, Vietnamese
192D 14306 160-160D 13008
Note 4
IBC, OBC 14320 26 13609
3. Arabic, Chinese, Greek, Korean 4. Arabic, CALD, Chinese, Filipino, Korean; residents with challenging behaviours
WE’RE TRANSFORMING AGED CARE
BOOK A TOUR
AT GEORGES MANOR 8713 0800
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
www.Ag edCareGuide.com.au
NSW & ACT 2020
It’s time to recognise that age deserves the advantage. Join us at Georges Manor. With a clear objective of exceeding present aged care standards, Advantaged Care Georges Manor offers affordable aged care combined with a superior level of accommodation, services and hospitality in an award winning, extra services, hotelstyle environment. We offer: • High and Low Care in beautifully appointed furnished rooms which have been designed with large windows to allow for abundant natural light • Individually air-conditioned rooms, ensuite bathrooms and flat-screen TV’s • Secure Dementia Care • Respite Care
All our residents enjoy fresh and nutritious meals prepared daily by our in-home chef. We also have a wide range of lifestyle options available, including cinema, hair salon, garden courtyards and access to physiotherapy and allied health. We know it’s a big decision to move home, that’s why our staff will take you through every step of the journey.
Book a private tour today and see the difference.
(02) 8713 0800 111 Bellevue Ave, Georges Hall, NSW 2198 georgesmanor@advantagedcare.com.au advantagedcare.com.au
155
NSW & ACT 2020
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs CANTERBURY-BANKSTOWN continued PHONE (02) to CENTRAL COAST
P
www.Ag edCareGuide.com.au
s W C DT F b gH
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156
Notes
1st time user? See page 150
DPS Advertisement Web Page Reference ID
CANTERBURY-BANKSTOWN Council continued Padstow 2211 Casa Mia Aged Care
28 Alma Rd
1800 246 637
100
11 Queensbury Rd
1800 246 637
140 56
D TF
18961
s
D TF
13753
143 143 s 112 56 46 46
CD F D F D TF
13099
Padstow Heights 2211 Southhaven Aged Care
Revesby 2212 Bankstown City AC Yallambee Village
34 Hydrae St
9773 7466
Beechwood Aged Care
3-17 Albert St
9771 2737
Catholic Healthcare Holy Spirit AC Revesby 13 Neptune St
1800 225 474
Roselands 2196 Leigh Place Aged Care
12-18 Leigh Ave
8522 5800
68 53
82 Allum St
8700 0300
144
C
17 Bias Ave
4332 8366
100 80 95 95 32
C
32D 18568
DT
Yagoona 2199 Bupa Bankstown
8-9 13273
CENTRAL COAST Council
12980
TF
192D 20372
TF D TF CDT DT DT
192D 13004
Bateau Bay 2261 Bupa Bateau Bay
Southern Cross Care Reynolds Court RAC 7 Bias Ave
1800 870 427
Uniting Nareen Gardens Bateau Bay
5 Yakalla St
1800 864 846
Uniting Nareen Gardens Bateau Bay (LC) 5 Yakalla St
1800 864 846
Uniting Nareen Gardens Lodge Bateau Bay 10 Yakalla St
1800 864 846
80 12 73 32
Berkeley Vale 2261 8 Lorraine Ave
4337 0000
159 88
5 Stratford Ave
1300 202 290
40 40
s
19 Victoria St
1800 722 679
39 39
s
Aurrum Aged Care Erina
351 Terrigal Dr
1800 287 786
Aurrum Aged Care Terrigal Drive
351 Terrigal Dr
1800 287 786
HammondCare Residential Care Erina
341 Terrigal Dr
1800 776 112
Tarragal House
107 Karalta Rd
4365 5066
Woodport Aged Care Centre
120-140 The Entrance Rd
4365 2660
182 71 74 102 140
Opal Berkeley Village
C D TF
Charmhaven 2263 Lake Haven Court Aged Care Facility
East Gosford 2250 PAC Gosford
Erina 2250
Kanwal 2259 Arcare Kanwal
2 Pearce Rd
Opal Glenmere
100 Wahroonga Rd
1300 659 705 4356 2900
William Cape Gardens
40 Pearce Rd
4392 4111
Killarney Vale 2261 Killarney Court Aged Care Facility Opal Killarney Vale Note: 1. Filipino, Indian, Polynesian
Cnr Cornish Ave & Wyong Rd 1300 202 290 1 Daniel Cl
4345 2700
69 69 80
29, 61 13439 29, 61 18261 CALD
g
C
C C
17 13397
H
D TF C TF W D TF
TF TF
IBC, OBC 13267 18247
g g
CALD
65D 13823
CALD
65D 21217 13027 13590
T
s
29, 61 12998
TF
150 s C D TF 71 s C TF 42 DT 4 W TF 134 F
140 140 121 52 121 103 s
73 13637
H
106 13107
H g
Note 1
68-69 19382 IBC, OBC 12962 193D 18120 13311 IBC, OBC 12879
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
www.Ag edCareGuide.com.au
NSW & ACT 2020
CENTRAL COAST continued to CUMBERLAND PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
P
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
Notes
157
1st time user? See page 150
DPS Advertisement Web Page Reference ID
CENTRAL COAST Council continued Kincumber 2251 Aurrum Aged Care Kincumber
1A Scaysbrook Dr
1800 287 786
92 30
12-16 Christopher Cr
1800 181 959
65 65
4328 8300
120 120
1800 287 786
53 51
s
4397 1344
76 76
s s
C D TF TF
s
C D TF
283 251 s
D TF
H
100 14039
H
12989
Lake Haven 2263 RFBI Lake Haven Masonic Village
s
CDT
Lisarow 2250 The Orchards Aged Care
15 The Ridgeway 60 Soldiers Point Dr
Noraville 2263 Vietnam Veterans Keith Payne VC Hostel 1 Evans Rd
Point Clare 2250
CALD
g b
TF
Norah Head 2263 Aurrum Aged Care Norah Head
C D TF
C D TF
65D 13085
H
26 13610
H
18868
g
TF b
CALD
65D 13686
Note 1
13043
BaptistCare Orana Centre
193-201 Brisbane Water Dr 1300 275 227
Hall & Prior Aubrey Downer AC Home
23 Sunnyside Ave
4324 2068
128 23 12
63 Palomar Pde
4352 8900
76 6
91 Pozieres Ave
1800 650 070
Yallambee Ave
4349 2300
94 94
s
D TF
171 Mataram Rd
1800 733 553
66 66
s
D TF
105 19160
139 102 s 84 84
D TF DT
13105
95 57 s 60 27 s 145 141 s
TF C TF D TF
Toukley 2263 Opal Norah Head
Umina Beach 2257 Peninsula Villages Umina Beach
West Gosford 2250 Yallambee Lodge
Woongarrah 2259 Anglican Care Warnervale Gardens
Woy Woy 2256 Blue Wave Living
6 Kathleen St
4344 2599
HammondCare Res Care Woy Woy
286 Railway St
1800 776 112
Wyoming 2250 Adelene Retirement Village
1 Birch Rd
4325 3693
Aurrum Aged Care Wyoming
80 Chamberlain Rd
1800 287 786
Chamberlain Gardens Aged Care
53-67 Chamberlain Rd
1800 246 637
Wyong 2259 35 McPherson Rd
4311 1670
94 3
Gallipoli Home
11 Gelibolu Pde
9136 3000
IRT Berala On The Park
13-19 St Johns Ave
13 44 78
Opal Glen Lynn
54 Northumberland Rd
9643 3200
St Vincent's Care Services Auburn
21 Alice St
102 102 125 107 s 32 102 101 s
Japara Wyong
CUMBERLAND Council
s
11, 216 13665 74 12988 CALD
g
IBC, OBC 13142
13825
g
H
98 12955 CALD
65D 13851 17866
D TF b
67 13101
Auburn 2144
1800 778 767
Chester Hill 2162 Abel Tasman Village
222 Waldron Rd
9645 3388
Bankstown City AC Chester Hill Village
83 Jocelyn St
9645 9500
Note: 1. Vietnam Veteran residents given priority
68 58 50 48
s s
D TF D TF F D TF
g
Note 2
g
CALD
C D TF C
g
2. Afghani, Bangladeshi, Egyptian, Indian, Iranian, Lebanese, Pakistani, Syrian, Turkish
21096 161D 13861
H Note 3 Dutch, Polish
IBC, OBC 12961 38 13338 13214 14221
3. Beds available for residents with Huntington's Disease
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
P
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs CUMBERLAND continued to FAIRFIELD PHONE (02)
www.Ag edCareGuide.com.au
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
158
Notes
1st time user? See page 150
DPS Advertisement Web Page Reference ID
CUMBERLAND Council continued Greystanes 2145 Estia Health Merrylands 42 Cumberland Rd Genista Aged Care Facility 185 Old Prospect Rd Southern Cross Care Greystanes Res AC 5 Whitegum Pl
9631 1837 9896 7500 1800 870 427
131 84 40 38
T C D TF F
Guildford 2161 Guildford Aged Care
Cnr Bursill St & Railway Tce
9632 2496
92
TF b
21 Mary St
9649 8829
70 24
TF
13201
TF D TF
14252 73 13208
Lidcombe 2141 Canberra Nursing Home
Merrylands West 2160
C
8863 9000
130 130
C D TF
1800 005 484 8197 9300 9631 1066
194 133 80 80 73
C D TF D TF b TF b
1300 076 566 1800 864 846
120 92 114
sWC D TF s
680 Cabramatta Rd West
8786 1888
88 88
D TF
56 Quarry Rd 84-88 Restwell Rd
9426 1500 9426 1400
96 10 113 113
25 Lovoni St 1 Gilbert St
9724 3545 9727 9844
161 168 48
2 First Ave 47 Freeman Ave
9754 1343 9728 1200
79 79 98
TF g TF b g
16 Matthews St 10 Ruby St
8197 9325 9723 7166
85 85 90 60
D TF g D TF b
Asian
37 Sweethaven Rd
9335 5600
140 100 s
D TF
Note 4 155, 159, 169, 175, 178 21990
9632 2785 1800 870 427
Pemulwuy 2145 11 Pastoral Cct
Pendle Hill 2145 Fresh Hope Care Ashwood Res Care Serv 230-290 Dunmore St Melrose Lodge 123-157 Bungaree Rd Pendle Hill Aged Care 2 Wyena Rd
Westmead 2145 Bolton Clarke Cabrini, Westmead Uniting Westmead
84 14281
72 11 s 110 110
Garden View Aged Care 124 Paton St Southern Cross Care John Woodward RAC 45 Barcom St Pemulwuy Aged Care
160-160D 13700 14186 73 13452
83-85 Amos St 2 Helen St
FAIRFIELD Council
H
8-9 20689 104 13193 13095 8-9 14058
H H
14334 29, 61 21333
Bonnyrigg 2177 Indochinese Aged Care Services
Bossley Park 2176 Opal Bossley Park SWIAA Village
TF D TF
Canley Vale 2166 ACDMA Aged Hostel SummitCare Canley Vale
Carramar 2163 Heiden Park Lodge Ruby Manor
Edensor Park 2176 Advantaged Care at Edensor Gardens
Note: 1. Cambodian, Chinese, Indo-Chinese, Laotian, Vietnamese 2. Macedonian, Russian, Serbian, Ukrainian
s
3. Cambodian, Chinese, Laotian, Vietnamese 4. New facility due for completion April 2020
WE’RE TRANSFORMING AGED CARE
Note 1
18842
T F g Assyrian, CALD,Italian IBC, OBC C D T F b g H Italian
Cabramatta 2166 Arete Health Care Lansdowne St Sergius Aged Care
g
g Asian g H Note 2 Asian, Chinese Note 3
13261 13772 12943 13220
13534 96D-97D 14308 13211 12 18486
BOOK A TOUR
AT EDENSOR GARDENS 9774 6777
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
www.Ag edCareGuide.com.au
NSW & ACT 2020
It’s time to recognise that age deserves the advantage. Join us at Edensor Gardens. Advantaged Care Edensor Gardens, brings an unprecedented level of luxury to aged care in Sydney’s South West. A meticulous approach to the design of the environment, amenity and services, establishes a new benchmark in Fairfield LGA, Sydney. You will enjoy the excellence. We offer: • • • •
High Care Low Care Dementia Care (secure) Respite Care
With an onsite cafe, multi-function room, beauty salon, library, cinema, gym, men’s shed, bocci court, rustic courtyard with pizza oven and bbq, vegetable garden, orchard, playground, Koi pond, lounges, terraces,
dining rooms, and more the choices and experiences to be had are endless. Allmeals prepared daily by our in-home chef. We also have a wide range of lifestyle options available and access to physiotherapy and allied health. We know it’s a big decision to move home, that’s why our staff will take you through every step of the journey.
EDENSOR GARDENS
Book a private tour today and see the difference.
(02) 9774 6777 37 Sweethaven Road, Edensor Park, NSW 2176 edensorgardens@advantagedcare.com.au advantagedcare.com.au
159
Retirement Villages, Home Care Aged Care Centres.
HospitalD
HospitalD
Every day in our retirement villages, aged care centres and in our customers’ homes, real relationships are being formed with the help of IRT. We proudly support seniors to live their best life. Retirement Villages
Home care
Residential aged care Personalised care and support.
www.Ag edCareGuide.com.au
NSW & ACT 2020
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FAIRFIELD continued to GEORGES RIVER PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
Notes
161
1st time user? See page 150
DPS Advertisement Web Page Reference ID
FAIRFIELD Council continued Fairfield 2165 Hall & Prior Fairfield Nursing Home
125 The Crescent
9728 1144
93 6
91 Bligh St
9724 7377
124 8
Fairfield East 2165 The Manor Fairfield East
Smithfield 2164 AVACS Nursing Home
783-785 The Horsley Dr
8234 8853
SummitCare Smithfield
11 Nyora Ave
9755 7333
68 68 85 3
24-32 Runcorn St
9823 3855
144 60
D TF
g
Arabic, Vietnamese
TF
g
CALD
s
Cardinal Stepinac Village
Yennora 2161 St Vincent's Care Services Yennora
1 Tara Cl
1800 778 767
GEORGES RIVER Council
s
C
141 141 s
F
13083
Vietnamese
F g TF b g
St Johns Park 2176
74 13227
21081
Note 1
96D-97D 13140
g H Croatian, European
14260
D TF
38 13210
Beverley Park 2217 151-157 Rocky Point Rd
7909 0778
77 45
16-24 Cheddar St
9546 2159
104 86
Hall & Prior Shangri-La Nursing Home
107 Carrington Ave
9580 4333
Lucy Chieng Aged Care Centre
8-14 Romani Ave
8558 8088
Regis Hurstville
53-59 Gloucester Rd
1300 998 100
53 70 96 30
Catholic Healthcare Bethlehem House
30 Montgomery St
1800 225 474
Estia Health Kogarah
74-76 Rocky Point Rd
9053 1800
St Patrick's Green
40 Chapel St
9097 9175
The Laurels Hostel
45 English St
9588 4312
29 72 97 27
33 Jersey Ave
9570 5555
136 106
7-11 Mimosa St
9580 4953
80 13
IRT Peakhurst
24 Turpentine Ave
13 44 78
Peakhurst Lodge
16-18 Henry Lawson Dr
9533 4089
Uniting Banks Lodge Peakhurst
93 Baumans Rd
1800 864 846
Uniting Nunyara Peakhurst
8-12 Neilson Ave
1800 864 846
Uniting Roberts Lodge Peakhurst
168-178 Boundary Rd
1800 864 846
92 110 114 75 64
Rocky Point Residence
Blakehurst 2221 Blakehurst Aged Care
TF b g
s
W
Hurstville 2220
s
C
Kogarah 2217 29 66 92 27
s
Mortdale 2223 Ferndale Gardens Aged Care Facility
Oatley 2223 Carino Care at Oatley
82 s 39 s 109 s 42 s 64
Penshurst 2222 9A-11 Hawk St
9570 8912
72 29
188 Chuter Ave
9529 2130
38 38
Anglicare Mary Andrews Residential Care 857-861 King Georges Rd
1300 111 278
Catholic Healthcare St Bede's Home
1800 225 474
50 50 44 44
IRT Thomas Holt Sans Souci Gardens
2 Russell Lane
Note: 1. Arabic, Assyrian, CALD, Italian, Spanish
TF
13260
TF
74 13553
F TF F
19165 46-47, 79 12933 32D 13629
DT WC D F TF
g
W
g
D TF
Chinese
g
Greek
160-160D 13188 87 20740
H
13514 Asian, European
DT D TF b CDT DT C T b
s
161D 14043
H
12 14013 29, 61 13869 29, 61 13959
H
29, 61 13710 Chinese, Women only
TF T DT
5, 77 14291 12926
D TF b g
Sans Souci 2219 South Hurstville 2221
12 20587
D TF b
Peakhurst 2210
Fairlea @ Penshurst
D
Chinese
13126 161D 13701
H
IFC-1, 55 20537 32D 13628
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
P
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs HAWKESBURY to HORNSBY PHONE (02)
www.Ag edCareGuide.com.au
s W C DT F b gH
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162
Notes
1st time user? See page 150
DPS Advertisement Web Page Reference ID
HAWKESBURY Council Kurrajong 2758 Kurrajong & District Com'ty Nursing Home 129 Old Bells Line of Rd
4573 1701
30
4571 2100
80 80
C
North Richmond 2754 RSL LifeCare Ron Middleton VC Gardens 1 Wirraway Ave
s
D TF
60 98 12 s 134 134 s
D TF D TF DT
Richmond 2753 Anglicare Carol Allen House 133 Londonderry Rd Richmond Com'ty & RSL Nursing Home 116 March St Uniting Hawkesbury Richmond 25 Chapel St
1300 111 278 4578 2966 1800 864 846
Windsor 2756 Fitzgerald Aged Care
1 Rum Corp Lane
4577 2800
48 48
134 Beecroft Rd
9876 3471
77 1
HORNSBY Council
s
13966
F
20497
H
IFC-1, 55 13123 13566 29, 61 13016
H
TF b
12949
D TF b
13272
C
Beecroft 2119 Beecroft Nursing Home
W
Castle Hill 2154 Anglicare Brian King Gardens Anglicare Donington Court Anglicare Farrer Brown Court Anglicare The Donald Coburn Centre Anglicare Warrina Residential Care Castle Hill Aged Care Home
Hilliard Dr Clarke Dr Cnr Gough Dr & David Rd Blue Gums Way 2 Hilliard Dr 42-46 Darcey Rd
1300 111 278 1300 111 278 1300 111 278 1300 111 278 1300 111 278 9680 8330
238 123 133 136 128 48
Cherrybrook 2126 Cherrybrook Christian Centre
204 123 133 136 128 48 s
D TF TF D TF TF F D TF
120 116
1 Stonelea Ct 454 Old Northern Rd
9653 9600 9634 1354
102 42 8
C
9653 4900
74 74
C D TF
H
14314
F TF
H
13028 46-47, 79 12878 13796
RSL LifeCare Mark Donaldson VC House 301 Galston Rd
Hornsby 2077 Christophorus House Retirement Village 396 Peats Ferry Rd 9476 3161 Regis Hornsby 245-247 Peats Ferry Rd 1300 998 100 Whiddon Hornsby 2 Lowe Rd, Ku-ring-gai Hospital Gnds 1300 738 388
24 24 70 70 59 59
D TF
13242
TF
192D 13427 13964
F
s C
Normanhurst 2076 107 107 106 52
2A The Crescent
9875 4811
41 3
TF
g
Chinese
3 Hillmont Ave
9875 9900
67 60
T
g
Chinese, European
D TF CD
Thornleigh 2120 PAC Thornleigh
Wahroonga 2076 Adventist Aged Care Wahroonga Catholic Healthcare McQuoin Park HammondCare Res Care Wahroonga Opal Netherby Tallwoods Corner Aged Care Service
Italian
g
9372 3400 1800 864 846
9-17 Hinemoa Ave 1-7 Frith Ave
Pennant Hills 2120 Heritage Pennant Hills
Chinese
g
9479 8080
Galston 2159
Greenwood Aged Care Uniting Bowden Brae Gardens
H H
19048 20535 20533 13184 20534 18888
3-5 Kitchener Rd
Dural 2158 Bupa Dural Lady of Grace Aged Care Facility
IFC-1, 55 IFC-1, 55 IFC-1, 55 IFC-1, 55 IFC-1, 55
79 Mount Pleasant Ave 35 Pacific Hwy 3-9 Woonona Ave South 17 Pacific Hwy 1 Myra St
9487 0600 1800 225 474 1800 776 112 9372 3800 9847 3888
96 122 57 70 76
69 s 122 57 5 66 s
TF D TF D TF W
D
F TF
8-9 14248 29, 61 13263
H
H g
CALD
13870 17 14352 14274 32D 13792 20686 IBC, OBC 13010 163 19282
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
Luxury Aged Care Residence
...in the heart of Wahroonga
Tallwoods Corner. Welcome to the family. We offer exceptional 24 hour nursing care for those requiring: High Care
Respite Care
Palliative Care
We are a boutique, family run business who strive to provide you, your families and friends with the best care, comfort, luxury and state of the art amenities. With over 40 years experience in Aged Care, huge amounts of passion for what we do and the best team of highly qualified and dedicated professionals, we strive to exceed all your needs and expectations. Your happiness, comfort and wellbeing is how we judge our success! • Boasting 76 large single rooms with ensuite bathrooms • All bedrooms with cable TV, air con, internet access and leafy views • A wealth of lifestyle activities including bus outings and exercise classes • Physiotherapy offered on-site with tailored assessment plans • Movie cinema and hairdressing salon on-site • Wide selection of fresh gourmet meals prepared daily • Beautiful landscaped gardens and spacious outdoor areas We pride ourselves on our exceptional admissions support service. So, if you or a loved one are looking to make the transition into residential care, please contact us today on (02) 9847 3888 or email us at info@tallwoodscorner.com.au for all the help and information you need.
1 Myra Street, Wahroonga
Walking distance from Waitara train station
www.tallwoodscorner.com.au
NSW & ACT 2020
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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs HORNSBY continued to INNER WEST PHONE (02)
www.Ag edCareGuide.com.au
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
164
Notes
1st time user? See page 150
DPS Advertisement Web Page Reference ID
HORNSBY Council continued Wahroonga 2076 continued Thomas & Rosetta Agst Aged Care Serv 1614 Pacific Hwy
9450 8320
Wahroonga House
9847 2400
31 Pacific Hwy
61 51 124 119
W
West Pennant Hills 2125 Southern Cross Care Nordby Res AC
15 Hill Rd
1800 870 427
Uniting Wirreanda West Pennant Hills
33 Highs Rd
1800 864 846
20-34 Ashburn Pl
1800 246 637
45 45 40 40
HUNTERS HILL Council
s
D TF D TF
H
13513
TF
H H
73 12888
13586
29, 61 18242
Gladesville 2111 Ashburn House Aged Care
Twilight Aged Care Glades Bay Gardens 16 Punt Rd
9817 0722
104 57 41 41
Hunters Hill 2110
Residential Care by Montefiore Hunters Hill 120 High St
9879 2777
Twilight Aged Care Hunters Hill Village 8 D'Aram St
9816 1239
50 52 333 35
11 Gladstone Ave
13 44 78
40 40
76 Johnston St
8585 1900
68
Ashfield Baptist Homes
31 Clissold St
9797 3600
Bupa Ashbury
16 Hardy St
9797 8222
Bupa Ashfield
126-128 Frederick St
9797 8422
Opal Cardinal Freeman
8-10 Clissold St
8799 7000
PAC Ashfield
40 Charlotte St
9797 3100
The Willows Private Nursing Home
84 Orpington St
9798 6889
Uniting Abrina Ashfield
19-21 Victoria St
1800 864 846
Uniting Quong Tart Ashfield
48 Arthur St
1800 864 846
136 50 70 133 138 40 63 63
13 Thames St
9818 2355
Catholic Healthcare St Anne's Aged Care 1 De Milhau Rd
1800 225 474
Catholic Healthcare St Joseph Aged Care 41 Gladesville Rd
1800 225 474
Woolwich 2110 IRT Woolwich
sW D TF s C TF
44 52 317 s 21 s
INNER WEST Council
F F D TF C F
13702 14243 32D 13547 32D 13376
g
s
Jewish
88 13838
H
21534
H
161D 13031
Annandale 2038 Opal Annandale
C
Ashfield 2131 60
s
133 74 s
D TF C F C D TF D TF D TF TF
T T
45
Balmain 2041 Montrose Aged Care Centre
44 44
C
127 127 58 15 s
D TF C TF
47 8 38 38
D TF C TF
Croydon 2132 Catholic Healthcare Holy Spirit AC Croydon 6 Brighton St St Ezekiel Moreno Nursing Home
77-79 Cheltenham Rd
1800 225 474 9747 4277
Dulwich Hill 2203 Maronite Sisters Village Dulwich Hill
208 Wardell Rd
9558 2115
Maybanke Aged Care Centre
80 Wardell Rd
9560 4457
Note: 1. Croatian, Filipino, Greek, Italian
TF
s
CALD
g
IBC, OBC 13873 13054 192D 13871 192D 13232
g
CALD
g g g
Note 1
17 13680
TF g g
IBC, OBC 13200
H
13131
Chinese
29, 61 13235
Chinese
29, 61 18922
Note 2
106 14211 32D 13915
Note 1 Arabic
13872 18566 106 13262
2. Men only, Disadvantaged residents with drug, alcohol or mental health issues
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
www.Ag edCareGuide.com.au
NSW & ACT 2020
P
INNER WEST continued to KU-RING-GAI PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
Notes
165
1st time user? See page 150
DPS Advertisement Web Page Reference ID
INNER WEST Council continued Haberfield 2045 St Vincent's Care Services Haberfield
7 Tillock St
1800 778 767
Uniting Annesley Haberfield
1 Haberfield Rd
1800 864 846
50 50 85 73
237 Marion St
1800 864 846
130 130
DT
Catholic Healthcare Lewisham N/Home 1B Thomas St
1800 225 474
46 28
D TF
1800 864 846
102
s
F
g
Italian
38 13456
Note 1
29, 61 13068
Leichhardt 2040 Uniting The Marion Leichhardt
Lewisham 2049 Lilyfield 2040 Uniting Aldersgate Lilyfield
16 Fredbert St
9569 4117
188 54 6 41 41 62
1800 864 846
48 48
442-448 Marrickville Rd
9089 8000
Maronite Sisters Village Marrickville
28 Marrickville Ave
9558 2115
Uniting Thomas Roseby Lodge Marrickville 388-390 Illawarra Rd Willandra Aged Care
19-21 George St
1800 864 846
60 New Canterbury Rd
29, 61 13834
TF TF
s
TF
Petersham 2049 Uniting Locke Haven Petersham
32D 12898
CDT
Marrickville 2204 Acacia Centre
29, 61 18255
g g
Note 2
70 13708
Arabic
13136
g
Note 3
29, 61 13149 8-9 13074 29, 61 13239
Stanmore 2048 66 Cambridge St
8594 6900
69
TF
g
Heritage Summer Hill
102 Prospect Rd
9798 4209
Windermere Aged Care Facility
5 Henson St
9797 7222
Wyoming Aged Care
47 Grosvenor Cr
9798 8311
35 73 9 80
TF TF TF
g g
1A Ravenswood Ave
8886 2100
45 45
Opal Lourdes
95 Stanhope Rd
8467 3200
Pathways Killara Gardens
17 Greengate Rd
9418 5200
83 35 105 105
27 Tryon Rd
9416 1767
76 8
Opal Stanmore
Summer Hill 2130
KU-RING-GAI Council
Note 4
IBC, OBC 13556 13936
Chinese, Filipino, Korean
13071 84 13102
Gordon 2072 Twilight Aged Care Horton House
Killara 2071
s
W W
Lindfield 2070 Whitehall Aged Care Facility
10 Murrua Rd
LDK Healthcare - The Landings
440 Bobbin Head Rd
North Turramurra Residential Aged Care 402 Bobbin Head Rd Turramurra House
34 Curagul Rd
146 1300 535 000 P 10 1800 870 427 113 9144 2444 57 1800 776 112
146 s 10 113 57
Roseville 2069 Bupa Roseville
26 Pacific Hwy
9412 1437
KOPWA Archbold House
16 Trafalgar Ave
9412 0284
Pathways Ashley House
97 Ashley St
9412 2451
Bupa St Ives
120 Killeaton St
9440 6000
Uniting Kari Court St Ives
251-257 Mona Vale Rd
45 58 58 40
s
St Ives 2075
Note: 1. Psychiatric specific facility
1800 864 846
2. Chinese, Greek, Portuguese; dementia care available
98 98 55 55
s
13479
F F
IBC, OBC 13378 12924 13569 13750
D
TF D TF WC TF C
CALD
g
TF b
C
North Turramurra 2074 HammondCare RC Nth Turramurra
TF
C
F F D TF CD
3. Greek, Italian, Portuguese, Vietnamese
103 38814
H
73 13169 13088 192D 13724
g
CALD
13524
g
Jewish, South African 192D 21922
13279
29, 61 13255
4. CALD, Residents with challenging behaviours
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
P
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs KU-RING-GAI continued to LIVERPOOL PHONE (02)
www.Ag edCareGuide.com.au
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
166
Notes
1st time user? See page 150
DPS Advertisement Web Page Reference ID
KU-RING-GAI Council continued Turramurra 2074 Uniting Northaven Turramurra (HC)
1322 Pacific Hwy
1800 864 846
Uniting Northaven Turramurra (LC)
1322 Pacific Hwy
1800 864 846
55 1 49 49
H
29, 61 13306
H
14274
29, 61 13141
Wahroonga 2076
Thomas & Rosetta Agst Aged Care Serv 1614 Pacific Hwy
9450 8320
Wahroonga House
9847 2400
96 122 57 70 76 61 124
9436 1707
56 3
s
9428 2466
s s
Adventist Aged Care Wahroonga
79 Mount Pleasant Ave
Catholic Healthcare McQuoin Park
35 Pacific Hwy
1800 225 474
HammondCare Res Care Wahroonga
3-9 Woonona Ave South
1800 776 112
Opal Netherby
17 Pacific Hwy
9372 3800
Tallwoods Corner Aged Care Service
1 Myra St
9847 3888
31 Pacific Hwy
9487 0600
69 s 122 57 5 66 s W 51 119
W
LANE COVE Council
TF D TF D TF D
F TF D TF D TF
32D 13792 20686 CALD
g
IBC, OBC 13010 163 19282 13513
H
13586
Greenwich 2065 Hall & Prior Glenwood Aged Care Home 34 Greenwich Rd
Lane Cove 2066
74 12963
F
74 14258
Uniting Kamilaroi Lane Cove
155 Longueville Rd
1800 864 846
Uniting Lynvale Lane Cove
7-9 Lynvale Cl
1800 864 846
Uniting St Columba's Lane Cove
15 Figtree St
1800 864 846
79 74 74 42
3 Felton Ave
1800 225 474
93 93
2A Col Drewe Dr
6354 2666
62 60
38 Maple Cr
6352 3313
95 55
20 Green St
6359 2666
22 22
s
8777 2000
sWC D TF H F b g Italian
51 13559
Italian
51 13557
Hall & Prior Caroline Chisholm AC Home 274 Burns Bay Rd
23 74 46 42
TF
Lane Cove North 2066 Catholic Healthcare St Peter's Res AC
D
29, 61 14264 29, 61 13012 29, 61 13538
s D TF
LITHGOW Council
32D 19244
H
Bowenfels 2790 Three Tree Lodge
Lithgow 2790 Lithgow Aged Care
s
Portland 2847 Portland Tabulam Health Centre
LIVERPOOL Council
D TF b
13589
C D TF b
12967
T
CALD, Chinese
g
13369
Austral 2179 65 Edmondson Ave
1800 722 522
64 61 182 93
199 Epsom Rd
1800 722 522
150 150
RSL LifeCare John Edmondson VC Gdns 130 Tenth Ave Scalabrini Austral
Chipping Norton 2170 Scalabrini Chipping Norton
F
Hammondville 2170 HammondCare Res Care Southwood
Judd Ave
1800 776 112
HammondCare Res Care The Meadows
Judd Ave
1800 776 112
HammondCare Res Care The Pines
Judd Ave
1800 776 112
83 83 40 40 40 40
85 Bakers Ln
1800 225 474
64 64
Kemps Creek 2178 Catholic Healthcare Emmaus Res AC
s
g
20213
DT DT DT
H
12972
C D TF
H
32D 13212
13254 12971
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
Which one are YOU? I know the type of care I want and what to look for
I th i kno nk I w th type of c e I ne are e d have b n’t r ut e ally expl all o ored ptio ns
167
I kno don’t I’m w wh a for looki t ng o whe r even re star to t
Australia’s largest and most comprehensive aged care provider directory Find information guides, cost calculators, provider profiles and the latest news Easily compare providers based on your needs and find real-life stories about the providers you’re considering
We help you navigate your aged care journey through our print and online resources.
Visit AgedCareGuide.com.au
NSW & ACT 2020
168
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LIVERPOOL continued to NORTHERN BEACHES PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
www.Ag edCareGuide.com.au
Notes
1st time user? See page 150
DPS Advertisement Web Page Reference ID
LIVERPOOL Council continued Liverpool 2170 SummitCare Liverpool 155
155 Elizabeth Dr
9602 9044
SummitCare Liverpool 173
173 Elizabeth Dr
9602 9044
Uniting Bernard Austin Lodge Liverpool 14 Boundary Rd
1800 864 846
37 2 99 41 41
Prestons 2170 Advantaged Care at Prestons Lodge
18 Melaleuca Pl
8763 8333
Blue Hills Manor Aged Care
25-27 Tulich Ave
8784 2400
WE’RE TRANSFORMING AGED CARE
TF TF
s
132 100 s W 67 67
g g
D TF F
CALD
96D-97D 13807
CALD
96D-97D 14207 29, 61 13860
H
155, 159, 169, 175, 178 20741 38398
H
BOOK A TOUR
AT PRESTONS LODGE 8763 8333
MOSMAN Council Mosman 2088 Bupa Mosman
18-20 Bardwell Rd
8969 3600
Hall & Prior Sirius Cove Aged Care Home 17 Clanalpine St
9960 7555
Montana Nursing Home
36 Harbour St
8969 2600
Twilight Aged Care Glengarry
1A Ellamatta Ave
9969 0907
Uniting The Garrison Mosman
13 Spit Rd
1800 864 846
64 55 64 44 60
13 56 44 60
NORTH SYDNEY Council
TF
C
s
192D 12923 74 13550
F W TF s C D TF s
13720 13625 29, 61 13539
H
Neutral Bay 2089 11 Manns Ave
9953 0000
91 79
4 Clark Rd
9346 1500
126 95
Allambie Heights Village
3 Martin Luther Pl
9975 5800
Scalabrini Allambie Heights
167 Allambie Rd
1800 722 522
42 41 82 23
9973 0900
80 56 51 6 73 19
TF D TF D D D TF
Lansdowne Gardens
North Sydney 2060 James Milson Village
sW
NORTHERN BEACHES Council
D TF
193D 18963
D TF
H
14036
D TF F
H
13602
Allambie Heights 2100
s
Avalon Beach 2107 Avalon House
14-16 John St
Bayview 2104 Aveo Minkara Aged Care
10A Minkara Rd
9190 6626
Japara Bayview Gardens
90 Annam Rd
9999 1591
Uniting Wesley Gardens Belrose
2B Morgan Rd
1800 864 846
Uniting Wesley Gardens Belrose (HC)
2B Morgan Rd
1800 864 846
145 141 140
9938 1514
69 29
Elizabeth Jenkins Place Aged Care Centre 8 Homestead Ave
9454 0400
Pacific Lodge Aged Care Centre
9982 8090
126 118 50 50
W
Belrose 2085
Brookvale 2100 Alexander Aged Care
16 Victor Rd
Collaroy 2097 8 Homestead Ave
W
g
Italian
D TF
D TF C TF
51 13742 13205
H
99 12996 67 13274 29, 61 13076 29, 61 13530
g H Armenian H
13877 106 20564 106 13358
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
www.Ag edCareGuide.com.au
NSW & ACT 2020
It’s time to recognise that age deserves the advantage. Join us at Prestons Lodge. Introducing Advantaged Care Prestons Lodge, our newest 5 star residence in the Liverpool area, offering the care and lifestyle you deserve, with price options to suit everyone. Prestons Lodge boasts a purpose designed, eco-friendly complete care offering that uses natural light, space and beautiful finishes to make every room feel like home. We offer: • Extra services with hotel-style accommodation, including ensuite bathrooms, individual air-conditioning and flat-screen TVs • High and Low Care • Secure Dementia Care
• Financially assisted places • Respite Care All our residents enjoy fresh and nutritious meals prepared daily by our in-home chef. We also have a wide range of lifestyle options available, including café, cinema, hair salon, garden courtyards and access to physiotherapy and allied health. We know it’s a big decision to move home, that’s why our staff will take you through every step of the journey.
Book a private tour today and see the difference.
(02) 8763 8333 18 Melaleuca Place, Prestons NSW 2170 prestonslodge@advantagedcare.com.au advantagedcare.com.au
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NSW & ACT 2020
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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs NORTHERN BEACHES continued to PARRAMATTA PHONE (02)
www.Ag edCareGuide.com.au
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
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Notes
1st time user? See page 150
DPS Advertisement Web Page Reference ID
NORTHERN BEACHES Council continued Collaroy Plateau 2097 9982 4138
46 3
45 Cook St
1300 111 278
Fresh Hope Care Alexander Campbell Hse 51 Cook St
1800 005 484
40 40 35 33
Plateau View Aged Care Facility
7-11 Veterans Pde
D TF b
Forestville 2087 Anglicare Brian Watt Lodge
F F
Manly 2095 Uniting Wesley Heights Manly
47 Birkley Rd
1800 864 846
Uniting Wesley Heights Manly (LC)
47 Birkley Rd
1800 864 846
Estia Health Manly Vale
5-13 King St
9951 0400
Manly Vale Aged Care
Cnr Condamine & Gordon Sts 9949 1911
60 4 61 61
Manly Vale 2093
1800 225 474
2 51 6 2
104 13501
29, 61 21330
s
82 82 92 28 62 49 33
IFC-1, 55 20536
H H
29, 61 12966
C
Mona Vale 2103 Catholic Healthcare George Mockler Hse 99 Elimatta Rd
14051
DT
TF b
F D TF F TF
W
160-160D 13818 84 13801 32D 13387
H
18534
Mona Vale House
33 Bassett St
9910 7900
Opal Oceanview
2 Jenkins St
9910 7100
Seabeach Gardens
26 Darley St East
9997 6383
RSL LifeCare RAC at RSL ANZAC Village
90 Veterans Pde
9982 6666
Wesley Taylor Narrabeen
156 Ocean St
9913 7040
660 660 s W 74 74
71A McIntosh Rd
8978 3100
54 3
TF
4 Austral Ave
8925 6400
35 4
D TF
550 Sydney Rd
9917 0500
76 76
C D TF
192D 21134
42 Booralie Rd
9450 1719
104 85
D TF
13932
119 68 130 130 55 6
C D TF F TF
123 70 144 205
C C
Narrabeen 2101
D TF TF
Narraweena 2099 Opal Palm Grove
North Manly 2100 Opal Austral House
Seaforth 2092 Bupa Seaforth
Terrey Hills 2084 Terrey Hills Nursing Home
Warriewood 2102 Anglicare Marcus Loane House
14 Macpherson St
1300 111 278
Arcare Warriewood
23 Warriewood Rd
1300 659 705
Opal Seaside
184 Garden St
9910 7600
BaptistCare Aminya Centre
6 Goolgung Ave
1300 275 227
Bupa Baulkham Hills
4 The Cottell Way
8852 6600
SummitCare Baulkham Hills
5 Bass Dr
8865 3600
W
Croatian, Greek
g
13714 13585
H H g
13075 CALD, Italian
IBC, OBC 13001
Women only
IBC, OBC 13280
IFC-1, 55 20539
H g
IBC, OBC 13138
68-69 21817 CALD
IBC, OBC 13555
PARRAMATTA Council Baulkham Hills 2153
TF TF TF
11, 216 12875 192D 20563
g
CALD
96D-97D 20596
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
www.Ag edCareGuide.com.au
NSW & ACT 2020
P
PARRAMATTA continued PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
Notes
171
1st time user? See page 150
DPS Advertisement Web Page Reference ID
PARRAMATTA Council continued Carlingford 2118 Wesley Rayward Carlingford
3 Dalmar Pl
9857 2800
74 74
40A Stewart St
9858 4999
66 66
162-166 Balaclava Rd
9805 1655
96 55
C D TF
13858
64-66 Norfolk Rd
9877 4300
105 105 s
C D TF
160-160D 20822
D TF
Dundas 2117 Wesley Tebbutt Dundas
Eastwood 2122 St Catherine's Aged Care Services
T
s
Epping 2121 Estia Health Epping
Ermington 2115 Uniting Arrunga Ermington
96 96
DT
7-11 Crown St
9637 8480
50 50
D TF b g
21 Mary St
9649 8829
70 24
Harris Park 2150 Fairlea @ Harris Park
Lidcombe 2141 Canberra Nursing Home
13213
1800 864 846
334-342 Kissing Point Rd
15 Gloucester Ave
1800 246 637
Northcourt Aged Care
7 Saunders St
1800 246 637
Southern Cross Care Marian Nursing Home 2A Fleet St
1800 870 427
Uniting Lilian Wells North Parramatta
1800 864 846
2B Fennell St
144 35 75 72
Northmead 2152
29, 61 18840
W
Fb F D TF CDT
H
H
121 97
D TF
23 Prindle St
1300 659 705
110 110
D
Anglicare Thomas Street Lodge
43A Thomas St
1300 111 278
Brentwood Aged Care
28 Glebe St
142 82
D TF D TF
3 Centenary Ave
Oatlands 2117 Arcare Oatlands
Parramatta 2150 9635 1114
Pendle Hill 2145 Melrose Lodge
123-157 Bungaree Rd
8197 9300
Pendle Hill Aged Care
2 Wyena Rd
9631 1066
194 133 80 80 73
145 Good St
9637 8480
50
Fresh Hope Care Ashwood Res Care Serv 230-290 Dunmore St
1800 005 484
Rosehill 2142 Fairlea @ Rosehill
Westmead 2145 Bolton Clarke Cabrini, Westmead
83-85 Amos St
1300 076 566
Uniting Westmead
2 Helen St
1800 864 846
Anglicare Woodberry Residential Care
129 Lanhams Rd
1300 111 278
Opal Winston Hills
226 Windsor Rd
1800 028 204
14283 73 13798 29, 61 13958 42 14246 68-69 20775
sWC D TF s
116 116 92 92
TF D TF
CALD
g
C D TF D TF b TF b
120 92 114
Winston Hills 2153
13189
F
TF
18512 13201
D
8839 7100
Constitution Hill Aged Care
Chinese
TF
North Parramatta 2151 Courtlands Aged Care
20210
H
IFC-1, 55 14003 8-9 13852 104 13193
H H
13095 8-9 14058 Chinese
g
13127 14334 29, 61 21333
H
IFC-1, 55 13581 IBC, OBC 21031
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
P
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs PENRITH to RANDWICK PHONE (02)
www.Ag edCareGuide.com.au
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
172
Notes
1st time user? See page 150
DPS Advertisement Web Page Reference ID
PENRITH Council Emu Plains 2750 9-11 Emerald St
1800 864 846
126
85 Bakers Lane
1800 225 474
64 64
C D TF
Anglicare Newmarch House
50-52 Manning St
1300 111 278
29 George St
4736 7955
D TF C F
IFC-1, 55 20377
Heritage Kingswood
102 102 77 10
183 Boronia Rd
9833 5600
123 123
F
21091
Anglicare Lemongrove Gdns Res Care
32 Gascoigne St
1300 111 278
Mountainview Aged Care
57 Mulgoa Rd
4721 3411
RSL LifeCare Governor Phillip Manor
64 Glebe Pl
4724 9300
SummitCare Penrith
366 Jamison Rd
4721 2512
The Royce Manor
The Royce, 123 Mulgola Rd
4720 5633
Thornton Park Residential Aged Care
72-78 Empire Cct
1800 870 427
Uniting Edinglassie Lodge Penrith
40 Village Cr
1800 864 846
Uniting Edinglassie Emu Plains
s
Kemps Creek 2178 Catholic Healthcare Emmaus Res AC
Kingswood 2747
North St Marys 2760 Boronia House St Marys
Penrith 2750 59 99 82 105 128 100 69
St Marys 2760 SummitCare St Marys
H
29, 61 13178
H
32D 13212
13417
59 TF 6 C TF b 43 s D TF H 32 T F b g CALD 128 W D T F g H CALD, LGBTIQ 100 C TF H 69 s D
57 Saddington St
9673 6999
126 24
2 Kensington Rd
9663 4077
45 12
1420 Anzac Pde
8197 6100
155 155 s 62
TF b g
RANDWICK Council
CALD
IFC-1, 55 13204 84 14187 13039 96D-97D 12958 38776 73 21090 29, 61 13457 96D-97D 12881
Kensington 2033 St Josephs AC Facility for Religious
Little Bay 2036 Mark Moran Little Bay
Malabar 2036 Anglicare Dorothy Boyt House
31 Raglan St
1300 111 278
Maroubra 2035
TF
19186
W
D TF
33D 18531
W
TF
IFC-1, 55 14250
F F TF D TF
192D 13003
s
C
Southern Cross Care Kildare Res AC
216 Maroubra Rd
1800 870 427
St Brigid's Green
220 Maroubra Rd
8097 1775
90 80 25 25 66 66
60 Lawson St
1800 225 474
40 40
32D 13048
Catholic Healthcare Brigidine House
7 Coogee Bay Rd
1800 225 474
32D 13813
Milford House
2-4 Milford St
9398 3659
Mount St Joseph's Home
70 Market St
9398 9166
30 30 F 45 25 F W 62 276 276 s W D TF 94 C F
Bupa Maroubra
288 Maroubra Rd
Maroubra Shores RC Mngd by Montefiore 768 Anzac Pde
9315 5277 9349 5966
Matraville 2036 Catholic Healthcare St James Villa
C
W
88 14354 73 14163
H H
87 20017
Randwick 2031
Residential Care by Montefiore Randwick 36 Dangar St SummitCare Randwick
15 Frenchmans Rd
1800 978 711 9398 4511
T
13726 13715
g
Jewish
88 18212 96D-97D 14254
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
www.Ag edCareGuide.com.au
NSW & ACT 2020
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RANDWICK continued to SUTHERLAND PHONE (02)
s W C DT F b gH
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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
Notes
173
1st time user? See page 150
DPS Advertisement Web Page Reference ID
RANDWICK Council continued South Coogee 2034 Southern Cross Care South Coogee RAC 39 Gregory St
1800 870 427
41 41
D TF
9805 1655
96 55
C D TF
13858
1800 246 637
104 57 41 41
sW D TF s C TF
13702
C TF C D TF WC D TF
11, 216 13678
D TF
RYDE Council
73 13450
H
Eastwood 2122 St Catherine's Aged Care Services
162-166 Balaclava Rd
Gladesville 2111 Ashburn House Aged Care
20-34 Ashburn Pl
Twilight Aged Care Glades Bay Gardens 16 Punt Rd
9817 0722
Macquarie Park 2113 BaptistCare Cooinda Court
159 Balaclava Rd
1300 275 227
BaptistCare Dorothy Henderson Lodge
157 Balaclava Rd
1300 275 227
BaptistCare Shalom Centre
159-165 Balaclava Rd
1300 275 227
68 68 80 66 163
16 Vincentia St
1800 870 427
61 61
Marsfield 2122 Southern Cross Care Marsfield Res AC
North Ryde 2113 New Horizons Aged Care Facility
53-63 Badajoz Rd
9490 1000
78
C
Ryde 2112 Calvary Ryde Retirement Community
678 Victoria Rd
1800 222 000
Clermont Aged Care
10-14 Clermont Ave
9809 1416
Estia Health Ryde
94 Bowden St
9809 3068
S.Antonio Da Padova Nursing Home
7 North Rd
9809 2211
Uniting Thomas Bowden Ryde
279 Morrison Rd
1800 864 846
Bupa Greenacre
171 Boronia Rd
9709 5187
Estia Health Bankstown
74 Chiswick Rd
8709 9200
Goondee Aged Care
13 Jersey Rd
9747 4933
Jesmond Aged Care
81-85 Albert Rd
9124 9200
Meredith House Aged Care Facility
30-32 Meredith St
9746 9767
Strathdale Centre
64-70 Albert Rd
15 Bangaroo St
115 52 55 40 112 62 47 47
STRATHFIELD Council
11, 216 13650 11, 216 13360 73 14328
H
TF D TF TF F D TF
s
14243
14344
g
H
14011 LGBTIQ
14229 160-160D 13704
g
Italian
g
Arabic, Vietnamese
13560 29, 61 13537
Greenacre 2190 140 150 76
C
9764 7800
63 17 96 16 63 126 39
C D TF b TF g D TF g T
1300 275 227
130 44
C D TF
Strathfield 2135
SUTHERLAND Council
TF D TF
192D 14306 160-160D 13008 12964
Indian, Sri Lankan
14035 13744
Note 1
70 13593
Bangor 2234 BaptistCare Warena Centre
Note: 1. Korean, Russian; dementia care available
Family owned & operated Maximum 59 residents Registered Nurses 24/7 Permanent, Respite, Dementia & Palliative Care
H
11, 216 13582
(02) 9524 4954 128 Coonong Rd Gymea Bay NSW apexagedcare.com.au
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
P
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs SUTHERLAND continued PHONE (02)
www.Ag edCareGuide.com.au
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
174
Notes
1st time user? See page 150
DPS Advertisement Web Page Reference ID
SUTHERLAND Council continued Barden Ridge 2234 11 Barden Rd
9532 2888
62 62
Pathways Cronulla Pines
31-35 Sturt Rd
8522 1000
Pathways Cronulla Seaside
2 Girrilang Rd
9523 3430
Stella Maris Aged Care
6 Coast Ave
8522 1200
88 88 40 1 73 73
99 Caldarra Ave
9548 7777
156 156
128 Coonong Rd
9524 4954
59
15 The Avenue
1800 778 767
351 Fowler Rd
9543 7333
Advantaged Care at Barden Lodge
W
TF
155, 159, 169, 175, 178 20178
D TF F TF
20481
D TF
49 20009
s
TF
173, 174 14286
213 200 s
D TF
Cronulla 2230
Engadine 2233 Moran Engadine
W
Gymea Bay 2227 Gymea Bay Aged Care
Heathcote 2233 St Vincent's Care Services Heathcote
Illawong 2234 Heritage Illawong
13187 13738
H Note 1
68
C
TF
13551
C D TF
IFC-1, 55 14184 32D 13342
Jannali 2226 15 Lenna Pl
1300 111 278
127 68
Catholic Healthcare Percy Miles Villa
227-235 Forest Rd
1800 225 474
IRT Thomas Holt Kirrawee
1-25 Acacia Rd
9545 4799
The Palms Aged Care
454 President Ave
9521 2963
42 42 148 115 s 72 23 s
F D TF TF
2 Animbo St
8578 1688
90 92 76 71 80
D TF b DT H TF T F g Dutch TF
Anglicare Mildred Symons House
Kirrawee 2232
Miranda 2228 Alkira Gardens
HammondCare Residential Care Miranda 19 Kiama St
1800 776 112
IBIS Care Miranda
2C Karimbla Rd
9524 0236
Juliana Village
58 Miranda Rd
9541 3400
Miranda Aged Care Facility
268 Port Hacking Rd
9525 3210
Bupa Sutherland
42 Auburn St
8536 1600
Lark Ellen Aged Care
133 Jannali Ave
9521 2855
Southern Cross Care Nagle Res AC
144-150 Flora St
1800 870 427
52 92 25 71 42
s
W
Sutherland 2232 144 62 40 40
s
Note: 1. Low dementia care offered in secure unit
WE’RE TRANSFORMING AGED CARE
38 14032
C
H
TF TF D TF
161D 13346 12995 12 21067 20482 13630 13645 13722 192D 20562 173, 174 13961 73 13341
BOOK A TOUR
AT BARDEN LODGE 9532 2888
Family owned & operated Maximum 60 residents Registered Nurses 24/7 Permanent, Respite, Dementia & Palliative Care
(02) 9521 2855 133 Jannali Ave Sutherland NSW apexagedcare.com.au
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
www.Ag edCareGuide.com.au
NSW & ACT 2020
It’s time to recognise that age deserves the advantage. Join us at Barden Lodge. Advantaged Care Barden Lodge is a smaller facility that offers a more boutique experience in aged care. With a clear objective of exceeding aged care standards, Barden Lodge offers luxurious and affordable aged care combined with a superior level of accommodation and hospitality in an award winning, extra services, hotel-style environment. We offer: • Beautifully appointed furnished private suites all with ensuite bathrooms, individually airconditioned and with large flat screen TV’s. • High and Low Care • Respite Care Our professional chef ensures our residents enjoy freshly prepared meals daily.
Book a private tour today and see the difference.
(02) 9532 2888 11 Barden Road, Barden Ridge NSW 2234 bardenlodge@advantagedcare.com.au advantagedcare.com.au
Residents can relax in one of our many lounge areas, or enjoy the ambience of the lovely northern aspect and indulge in gardens that have been integrated throughout the building. We have a wide range of lifestyle options available, including cinema, hair salon, garden courtyards, and access to physiotherapy and allied health. We know it’s a big decision to move home, that’s why our staff will take you through every step of the journey.
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NSW & ACT 2020
P
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs SUTHERLAND continued to THE HILLS PHONE (02)
www.Ag edCareGuide.com.au
s W C DT F b gH
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176
Notes
1st time user? See page 150
DPS Advertisement Web Page Reference ID
SUTHERLAND Council continued Sylvania 2224 Carino Care at Sylvania Moran Sylvania Wesley Vickery Sylvania
406 Princes Hwy 29 Sylvania Rd 101 Port Hacking Rd
9522 8581 9532 6222 9522 2997
2-28 Alexander Ave
1300 111 278
H
123 123
TF
H
8545 4700
120 40
C D TF
1800 225 474
30 30
C
9356 0400
154 92
74 Brown St
1800 722 679
100 71
D TF
47 Redfern St
9305 9100
72 72
TF
1300 111 278
116 116
TF
IFC-1, 55 13480
1800 225 474 1800 225 474 8241 6300
100 24 68 68 60 60
D TF TF TF
32D 14242 32D 13132 13253
9310 2778
61 61
C
TF
6 Goolgung Ave 4 The Cottell Way 5 Bass Dr
1300 275 227 8852 6600 8865 3600
123 70 144 205
C C
TF TF TF
Hilliard Dr Clarke Dr Cnr Gough Dr & David Rd Blue Gums Way 2 Hilliard Dr 42-46 Darcey Rd
1300 111 278 1300 111 278 1300 111 278 1300 111 278 1300 111 278 9680 8330
238 123 133 136 128 48
Waterfall 2233 Garrawarra Centre
13000 49 18875 19003
T
Taren Point 2229 Anglicare Goodhew Gardens
73 9 TF b 181 181 W D TF 69 69 s C Fb
Old Princes Hwy
SYDNEY Council
IFC-1, 55 20538 13697
Darlinghurst 2010 Catholic Healthcare Vincentian Aged Care 41-43 Stanley St
Elizabeth Bay 2011 St Luke's Care Lulworth House
73 Roslyn Gdns
Paddington 2021 PAC The Terraces Paddington
W
TF
Redfern 2016 Annie Green Court
Rushcutters Bay 2011 Anglicare Elizabeth Lodge
46 Bayswater Rd
Surry Hills 2010 Catholic Healthcare Gertrude Abbott AC 180 Albion St Catholic Healthcare The Sister Anne Ct AC 182 Albion St Charles Chambers Court 11 Hunt St
Waterloo 2017 Frederic House
182 Young St
THE HILLS Council
32D 13621 13743 17 13679
H Note 1
Note 1
20693
Men only
13252
Baulkham Hills 2153 BaptistCare Aminya Centre Bupa Baulkham Hills SummitCare Baulkham Hills
Castle Hill 2154 Anglicare Brian King Gardens Anglicare Donington Court Anglicare Farrer Brown Court Anglicare The Donald Coburn Centre Anglicare Warrina Residential Care Castle Hill Aged Care Home
Dural 2158 Bupa Dural Lady of Grace Aged Care Facility
1 Stonelea Ct 454 Old Northern Rd
9653 9600 9634 1354
204 123 133 136 128 48 s
102 42 8
C
120 120 60 60 s
D TF C D TF b
Glenhaven 2156 Arcare Glenhaven Carinya House
93 Glenhaven Rd 1A Mills Rd
1300 659 705 9849 5100
D TF TF D TF TF F D TF
Note: 1. Services for homeless residents, those at risk of homelessness & financially/socially disadvantaged residents
TF F
CALD
g
IFC-1, 55 IFC-1, 55 IFC-1, 55 IFC-1, 55 IFC-1, 55
H H g g
11, 216 12875 192D 20563 96D-97D 20596
Chinese
Italian
19048 20535 20533 13184 20534 18888
192D 13427 13964 68-69 21324 18890
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
www.Ag edCareGuide.com.au
NSW & ACT 2020
P
THE HILLS continued to WILLOUGHBY PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
Notes
177
1st time user? See page 150
DPS Advertisement Web Page Reference ID
THE HILLS Council continued Kellyville 2155 BaptistCare The Gracewood Centre
128
2 Free Settlers Dr
1300 275 227
35 Goodison St
9881 4222
122 120
23 Speers Rd
9630 2166
124
16 Fairway Dr
9672 6155
142 126 s
D
North Kellyville 2155 Moran Kellyville
W
North Rocks 2151 Bupa North Rocks Bella Vista Gardens
West Pennant Hills 2125 Southern Cross Care Nordby Res AC
15 Hill Rd
1800 870 427
Uniting Wirreanda West Pennant Hills
33 Highs Rd
1800 864 846
45 45 40 40
47-51 O'Brien St
9365 9365
53 53
365 Bronte Rd
1800 778 767
Beresford Hall
1 Cranbrook Rd
8388 8000
Regis Rose Bay
84 Newcastle St
1300 998 100
WAVERLEY Council
11, 216 21555
H
DT C
Norwest 2153
F
W
s
49 18876
TF
192D 17807
D TF
H
193D 20237
TF
H H
73 12888 29, 61 18242
Bondi Beach 2026 Advantaged Care at Bondi Waters
W
D TF
155, 159, 169, 175, 178 19822
106 106
D TF
38 21092
81 75 66 44
WC D TF TF
20174
Bronte 2024 St Vincent's Care Services Bronte
Rose Bay 2029
Vaucluse 2030 Hall & Prior Vaucluse Aged Care Home Mark Moran Vaucluse
13 Young St
9337 3235
Cnr Old South Head Rd & Laguna St 9366 7000
63 12 91 91
Waverley 2024 Bupa Queens Park
142 Carrington Rd
8305 9100
Charingfield
282A Bronte Rd
9369 5444
SummitCare Waverley
321 Bronte Rd
9387 3872
Uniting Edina Waverley
150-160 Bronte Rd
1800 864 846
Uniting Illowra Waverley
195 Birrell St
1800 864 846
71 55 55 67 5 41 42 42
WE’RE TRANSFORMING AGED CARE
TF D TF
s sW s
Note 1
C
TF D TF TF
46-47, 79 13563 74 13086 33D 20480
H
192D 12994 13601 CALD
g
96D-97D 14054 29, 61 21332
DT
29, 61 14292
BOOK A TOUR
AT BONDI WATERS 9365 9365
WILLOUGHBY Council Chatswood 2067 Dougherty Apartments
1 Victor St
9419 3000
Japara Forest View
2 Tessa St
9419 7260
Willoughby Community Hostel
1 Warrah St
9417 8443
Willoughby Village
36 Douglas Ave
9417 3328
Willowood Centre
297 Mowbray Rd
8644 1400
70 60 40 60 90
70 8 40 32 30
Lane Cove North 2066 Catholic Healthcare St Peter's Res AC Note: 1. Dementia care available
3 Felton Ave
1800 225 474
93 93
s
D TF TF C
g
H
13636 Chinese
67 12956 13372 13459
T D TF
Chinese, Japanese
g H
70 18210 32D 19244
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
178
NSW & ACT 2020
www.Ag edCareGuide.com.au
It’s time to recognise that age deserves the advantage. Join us at Bondi Waters. Advantaged Care Bondi Waters is the most boutique aged care offering in the Eastern suburbs bringing a fresh, contemporary approach to aged care. Bondi Waters has smaller resident numbers, a superior level of accommodation and hospitality in an award winning extra services, hotel-style environment. Only a few minutes’ stroll from Bondi Beach, Bondi Waters offers: • High and Low Care with beautifully appointed furnished suites all with ensuite bathrooms, flat-screen TV’s and individually air-conditioned • Secure Dementia Care • Respite Care
Our professional Chef ensures our residents enjoy freshly prepared meals daily in one of our 4 dining rooms. Residents can also relax in one of our many lounge rooms, including our break-away rooftop lounge and terraces with their stunning water views. We have a wide range of lifestyle options available, including café, cinema, hair salon and access to physiotherapy and allied health. We know it’s a big decision to move home, that’s why our staff will take you through every step of the journey.
Book a private tour today and see the difference.
(02) 9365 9365 47-51 O’Brien Street, Bondi Beach NSW 2026 bondiwaters@advantagedcare.com.au advantagedcare.com.au
www.Ag edCareGuide.com.au
NSW & ACT 2020
P
WILLOUGHBY continued to WOOLLAHRA PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
Notes
179
1st time user? See page 150
DPS Advertisement Web Page Reference ID
WILLOUGHBY Council continued Northbridge 2063 1800 225 474
40 37 116 112
Catholic Healthcare St Paul's Res AC
27 Eastern Valley Way
32D 20427
Pathways Sailors Bay
170 Sailors Bay Rd
9917 7100
Bupa Roseville
26 Pacific Hwy
9412 1437
KOPWA Archbold House
16 Trafalgar Ave
9412 0284
Pathways Ashley House
97 Ashley St
9412 2451
Bupa Willoughby
71-79 Sydney St
8962 9000
Estia Health Willoughby
202 Mowbray Rd
9958 8290
Anthem Care
25 Retford Rd
4862 8500
Bowral House
87-89 Kangaloon Rd
4862 8900
123 60 71 71
1800 927 744
90 70
2 Charlotte St
4868 6200
167 159
300 Range Rd
4871 1085
143
36 Yarrawa Rd
4868 6200
138 138 s
153 Menangle Rd
4634 8000
104 24
615 Thirlmere Way
4683 6900
102 82
s
C D TF
25 Estonian Rd
4681 8566
65 52
s
D TF
6-8 Cranbrook Rd
8326 7700
60 60
2-6 Albert St
1800 778 767
39 37
74 Brown St
1800 722 679
100 71
Residential Care by Montefiore Woollahra 23 Nelson St
9362 3777
Uniting Ronald Coleman Lodge Woollahra 88 Wallis St
1800 864 846
50 50 53 53
W
Roseville 2069 45 58 58 40
D
s
F
20685
F
192D 13724
F
Willoughby 2068 85 74 55
CALD
g
13279
TF C D TF b
WINGECARRIBEE Council
13524
192D 18965 160-160D 14275
Bowral 2576
s
Bundanoon 2578 Warrigal Bundanoon
20 Hill St
D TF D TF
W
13808
F
14282
F
13930
C D TF
14296
C
Mittagong 2575 Abbey House
W
Moss Vale 2577 Harbison Moss Vale
WOLLONDILLY Council
18533
D TF
Burradoo 2576 Harbison Burradoo
18877
H
D
Menangle 2568 Durham Green Manor & Lodge
W
Picton 2571 RSL LifeCare John Goodlet Manor
Thirlmere 2572 RSL LifeCare Agris Hutrof House
WOOLLAHRA Council
D TF
38399
H
13353
g H Estonian
13597
Bellevue Hill 2023 Drayton House
Edgecliff 2027 St Vincent's Care Services Edgecliff
Paddington 2021 PAC The Terraces Paddington
sW
C D TF
21866
TF
38 13502
D TF
Woollahra 2025
s
T
17 13679
H g
Jewish
88 13032 29, 61 13709
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs ABCD continued ALBURY to BALRANALD to ABCD PHONE (02)
www.Ag edCareGuide.com.au
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative CEtuhlt n Care Care nuoraS B ed lp Ret lyecSipfiecc s irem /ifiCcA L ent Livi D ng O nsit e
180
Notes
1st time user? See page 150 109
DPS Advertisement Web Page Reference ID
ALBURY Council Albury 2640 Fresh Hope Care Borella House
333 Borella Rd
1800 005 484
Mercy Place Albury
578 Poole St
6024 9500
64 64 s 114 114 s
6057 1500
Glenroy 2640 Japara Albury & District Aged Care Home 636 Logan Rd
F F
104 13527
90 86
TF
67 13826
D TF TF
D
Lavington 2641 Murray Vale Shalem
342 Wagga Rd
6025 4889
Southern Cross Care Lavington Res AC
286 Warren St
1800 870 427
60 60 35 35
289 Elizabeth Mitchell Dr
6057 4100
80 80
C
Lutheran Aged Care Dellacourt
42 Nicholson Pl
6060 4000
Lutheran Aged Care Yallaroo
1 Stafford Rd
6060 4000
Riverwood Aged Care
990 Padman Dr
6023 9700
122 122 s 60 60 29 29
C D TF D TF C TF
Autumn Lodge Aged Care Armidale
50 Butler St
6772 7533
Bupa Armidale
112 Brown St
6776 8000
RFBI Armidale Masonic Village
86 Box Hill Dr
1800 181 959
115 115 s 63 62 62
D TF C TF D TF b
44-48 Sole St
6738 4000
Thurgoona 2640 Estia Health Albury
West Albury 2640
ARMIDALE Council
62 13015
13325
H H
73 18233
TF
160-160D 19361 13661
H H H
13789 8-9 13326
Armidale 2350
Guyra 2365 Guyra Multi Purpose Service
McLean Care Kolora Residential Care Serv 8 Prisk St
6779 1922
17 17 32 32
s s
13997 Guyra Rd
6723 3901
9
9
6628 1944
51 51 90 88
192D 12928 26 13592
TF T
18941
s
TF
18889
s s
D TF C D TF
123 151 149 s 120 120 s 123 115 s
TF D TF C D TF D TF
Tingha 2369 Tingha Multi Purpose Service
13049
BALLINA Council
C
13642
Alstonville 2477 Adventist Senior Living Alstonville ACF 77 Pearces Creek Rd BaptistCare Maranoa Centre
15 The Avenue
1300 275 227
Ballina 2478 Bupa Ballina
148 North Creek Rd
6681 0200
Crowley Care
154 Cherry St
RSL LifeCare Florence Price Gardens
7/7 Hackett Lane
6681 9000
St Andrew's Village
59 Bentinck St
6620 5800
Balranald Multipurpose Service
41-43 Court St
(03) 5071 9800
Balranald Retirement Hostel
24 Mayall St
(03) 5020 1035
1300 139 099
BALRANALD Council
H
13470 Note 1
11, 216 13864 192D 19791 14223
H H
14280 13751
Balranald 2715
Note: 1. One respite bed is dementia specific
16 8 15 13
s
C
TF TF
18928 13300
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
www.Ag edCareGuide.com.au
NSW & ACT 2020
BATHURST to BLAYNEY PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs
Notes
181
1st time user? See page 150
DPS Advertisement Web Page Reference ID
BATHURST Council Bathurst 2795 Catholic Healthcare Macquarie Care Centre 8 Gormans Hill Rd
1800 225 474
Catholic Healthcare St Catherine's Bathurst 51 Gormans Hill Rd
1800 225 474
Opal Bathurst
93 Stanley St
6334 7000
RFBI Bathurst Masonic Village
200 Stewart St
1800 181 959
15 Ilumba Way
1300 738 388
Kelso 2795 Whiddon Kelso
40 18 130 130 73 6 45 s
C D TF D TF TF
111 111
C D TF
BEGA VALLEY Council
T
32D 13669 32D 14135
b
g
CALD
H
IBC, OBC 13276 26 13613 14228
Bega 2550 24 Hill St
6492 7777
95
Bupa Eden
22 Barclay St
6496 1422
RSL LifeCare Roy Wotton Gardens
166 Bimmil St
6496 3557
85 85 28 28
10 Short St
6495 1421
68 68
3 Merigan St
6495 8600
72 68
D TF
6495 9923
66 66
D TF
1800 181 959
93 63
6692 7700
21 11
191 Old Pacific Hwy
1800 181 959
58 58
Amaroo Aged Care Berrigan
51-53 Davis St
(03) 5885 2731
47-49 Davis St
(03) 5888 5300
s
C D TF D TF
13304
Berrigan Multi Purpose Service
30 30 10 10
26 Dawe Ave
(03) 5883 9600
75 75
s
C D TF
13265
Tocumwal Lions Community Hostel
21-23 Jerilderie St
(03) 5874 3650
Tocumwal Multi Purpose Service
6-12 Adams St
(03) 5874 2166
21 17 10 10
s
T
64 Ungarie Rd
1800 181 959
63 61
s
DT
20 16 28 26
s s
Bega & District Nursing Home
T
Eden 2551
Merimbula 2548 RSL LifeCare Albert Moore Gardens
Pambula 2549 Imlay House
s s
C
TF D TF
C
F
Tura Beach 2548 RSL LifeCare Hugh Cunningham Gardens 2B Tura Beach Dr
H
BELLINGEN Council
13257 192D 18874 13377
H
13520 13097
H
14298
H
26 13284
Bellingen 2454 RFBI Bellingen Masonic Village
38 Watson St
Dorrigo 2453 Dorrigo Multi Purpose Service
Beech St
C
Raleigh 2454 RFBI Raleigh Urunga Masonic Village
T
s
b
TF
12876
D TF b
BERRIGAN Council
26 20228
Berrigan 2712
Finley 2713 Finley Regional Care
Tocumwal 2714
BLAND Council
18895
13810 18894
F
West Wyalong 2671 RFBI West Wyalong Masonic Village
BLAYNEY Council
b
26 13067
TF b
13364
Blayney 2799 Blayney Multi Purpose Service
1 Osman St
6368 9000
Lee Hostel
1 Queen St
6368 3388
F
13319
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs BLAYNEY continued to CARRATHOOL PHONE (02)
www.Ag edCareGuide.com.au
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
182
Notes
1st time user? See page 150
DPS Advertisement Web Page Reference ID
BLAYNEY Council continued Carcoar 2791 5 Eulamore St
6367 3000
22 22
15 Hoskins St
6835 1700
36 32
Bourke Multi Purpose Service
26 Tarcoon St
6870 8888
Whiddon Bourke
29 Darling St
1300 738 388
15 15 12 12
56 Doyle St
6830 5000
12 10
Aruma Lodge
229 Beryl St
08 8088 1630
Harold Williams Home
267 Eyre St
08 8080 1850
St Anne's Nursing Home
238 Piper St
08 8080 1850
58 9 40 40 121 42
s s s
6 Byron Bay Rd
6687 2379
64 52
sWC
Byron Aged Care
1 Butler St
6685 6728
Feros Village Byron Bay
Cnr Cowper & Marvell Sts
6685 7676
41 41 40 40
1800 225 474
54 36
C D TF
6639 2300
66 65
C D TF
6344 1592
63 49
TF
106 13147
6850 4000
12 4
TF
18931
Bells Lane
6366 8097
28 28
3-7 Lord St
5852 4700
25 13
C
TF b
13098
48D Burns St
6967 2727
18 18
C
T
13335
Uralba Retirement Village
BOGAN Council
s
13635
F
Nyngan 2825 Nyngan Multi Purpose Service
CDT
BOURKE Council
18903
Bourke 2840
C
BREWARRINA Council
TF
18900
g
ATSI, CALD
13285
g
ATSI
18847
Brewarrina 2839 Brewarrina Multi Purpose Service
TF
BROKEN HILL Council Broken Hill 2880
BYRON Council
C D TF C TF C D TF
13303 20186 13548
Bangalow 2479 Feros Village Bangalow
Byron Bay 2481
Mullumbimby 2482 Catholic Healthcare Coolamon Villa
1 Reservoir Rd
s
Suffolk Park 2481 RSL LifeCare Patrick Bugden VC Gardens 182-184 Broken Head Rd
CABONNE Council
C
14290
F D TF
CALD
g
78 13301 13038 32D 12983
H
14053
Canowindra 2804 Moyne Aged Care Centre
161 Nangar Rd
Eugowra 2806 Eugowra Memorial Multi Purpose Serv Hill St
Molong 2866 Prunus Lodge
s
C
D TF
Yeoval 2868 Yeoval Aged Care
CARRATHOOL Council
H
13287
Hillston 2675 Lachlan Lodge RACF
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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NSW & ACT 2020
CESSNOCK to COFFS HARBOUR PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs
Notes
183
1st time user? See page 150
DPS Advertisement Web Page Reference ID
CESSNOCK Council Cessnock 2325
Jacaranda Grove Hostel
2 Mount View Rd
Mountain View Lodge Hostel
28 Jurd St
RFBI Cessnock Masonic Village
30A West Ave
1800 181 959
52 296 42 45 65
412 Lang St
1800 181 959
91 91
1800 225 474
Abernethy Nursing Home
2 Mount View Rd
Calvary Cessnock Retirement Community 19 Wine Country Dr
4993 3100 1800 222 000 4993 3100 4993 3000
Kurri Kurri 2327 RFBI Kurri Kurri Masonic Village
52 168 s 42 s 45 s 65 s
s
C D TF b
48 48 54 54 63 63 110
s s
F C D TF D TF C D TF
sW
D TF C D TF
s
C
CLARENCE VALLEY Council
13236
F C D TF D F DT D TF b
101 13490 13535 13340 26 13617
H
26 12877
Grafton 2460 Catholic Healthcare St Francis RAC Grafton 226 Arthur St Dougherty Villa
206 Arthur St
6643 2377
Southern Cross Care St Catherine's Villa 126 North St
1800 870 427
Whiddon Grafton
125 Crown St
1300 738 388
Mareeba Aged Care
6 Rannoch Ave
6645 2966
Whiddon Maclean
27 Union St
1300 738 388
118 80 60 56
12 Bent St
6642 3255
84 4
30 Lynhaven Cr
6644 5475
32 32
4 Freeburn St
1800 864 846
98 96
2 Nullamutt St
6836 3059
33 18
Maclean 2463
South Grafton 2460 Hall & Prior Grafton Aged Care Home
Ulmarra 2462 Rathgar Lodge
Yamba 2464 Uniting Caroona Yamba
COBAR Council
s
32D 13503 13296 73 13540 13828
g
ATSI, LGBTIQ
63 13007 13805
TF
74 14247
D TF
13638
CDT
29, 61 13573
Cobar 2835 Lilliane Brady Village
COFFS HARBOUR Council
C
TF
13764
Coffs Harbour 2450 Aveo Freedom Aged Care Coffs Harbour 92 Taloumbi Rd Catholic Healthcare St Augustine's AC
6-10 Bonville St
Catholic Healthcare St Joseph's Res AC
37 Azalea Ave
Coffs Harbour Legacy Nursing Home
55 Victoria St
Japara Coffs Harbour
45 Victoria St
Opal Coffs Harbour
50 Lakes Dr
RFBI Coffs Harbour Masonic Village
33 Mackays Rd
P 50 45 1800 225 474 112 1300 534 229 49 6652 1494 147 6659 4800 123 1800 181 959 61 6678 1221
1800 225 474
50 s WC D TF 21 TF 112 C D TF 7 s C F
T
Note 1
D b 123 s W C D T F g CALD DT H
99 19609 32D 13546 32D 12905 13191 67 14210 IBC, OBC 18791 26 13648
Note: 1. SL-HCC see Supported & Assisted Living table on page 202, pets welcome; dementia & respite care available
Welcome to a place to be yourself. Freedom Coffs Harbour, 92 Taloumbi Rd, Coffs Harbour FreedomCareCommunities.com.au or Call (02) 6690 2100 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs COFFS HARBOUR continued to DUBBO PHONE (02)
www.Ag edCareGuide.com.au
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
184
Notes
1st time user? See page 150
DPS Advertisement Web Page Reference ID
COFFS HARBOUR Council continued North Boambee Valley 2450 1800 005 484
100 100 s
C D TF
3 Marian Pl
6658 6133
101 101 s
D TF
H
13814
Woolgoolga & District Aged Care Centre 49 High St
6654 0022
66 66
s
TF
H
13646
6927 3477
s
C D TF
H
13305
6927 3303
33 33 12 12
140-148 Castlereagh St
6822 3193
30 30
s
C
TF
H
13985
51 Bourbah St
6825 1201
13 13
s
6942 3511 1800 870 427
61 45 55 55
50 Tor St
6944 2066
19 17
s
Bilyara Hostel
1 Holman Pl
6341 1666
Weeroona Aged Care Residence
10 Comerford St
6342 3333
82 82 95 36
s D TF sWC D TF
315 Macquarie St
6884 4604
Fresh Hope Care Coffs Haven RC Service 18 Sand St
Toormina 2452 Mater Christi Aged Care
Woolgoolga 2456
COOLAMON Council
104 14217
Coolamon 2701 Allawah Lodge Aged Care Facility
Cnr Mirrool & Stinson Sts
Coolamon-Ganmain Multi Purpose Serv Doctor Buchanan Dr
18925
COONAMBLE Council Coonamble 2829 Koonambil Aged Care
Gulargambone 2828 Gulargambone Multi Purpose Service
COOTAMUNDRA-GUNDAGAI Council
TF
13237
D TF D TF
14194
Cootamundra 2590 Cootamundra Nursing Home
121 Mackay St
Southern Cross Care Cootamundra RAC 14 Scott Ave
Gundagai 2722 Uralba Hostel
COWRA Council
73 13022
H
13021
Cowra 2794
DUBBO Council
H
13599
H
13641
13093
Dubbo 2830
Kintyre Lodge
2 Glenabbey Dr
6884 2500
Opal Dubbo
80 Muller St
5852 1600
Orana Gardens Aged Care Facility
81 Windsor Pde
6841 4100
RFBI Dubbo Masonic Village
2A Capstan Dr
1800 181 959
RSL LifeCare Bill Newton VC Gardens
28 Lansdowne Dr
5853 2600
68 62 49 81 80 127 70 60
127-137 Whiteley St
6845 3088
80 78
Bracken House
Catholic Healthcare Holy Spirit AC Dubbo 6 Tony McGrane Pl
1800 225 474
Catholic Healthcare St Mary's Villa Dubbo 46 Darling St
1800 225 474
68 s 62 46 81 6 s 127 s 70 60
Wellington 2820 Maranatha House
s
D TF D TF F D TF C D TF D TF
T b D TF
C D TF
32D 13914 32D 13622
g
H H H
20778 CALD
IBC, OBC 14204 13041 26 21855 20692 13800
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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NSW & ACT 2020
DUNGOG to GLEN INNES SEVERN PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs
Notes
185
1st time user? See page 150
DPS Advertisement Web Page Reference ID
DUNGOG Council Dungog 2420 RSL LifeCare Lara Aged Care
4992 2144
65 53
59 Napier St
1800 870 427
Calton Rd
D TF
13182
50 50
D TF
73 13321
1800 225 474
95 95
D TF
32D 13323
1 Guy Lane
13 44 78
40 40
s
F
161D 13163
65 Heath St
4471 6091
80 80
s
1800 005 484
92 92
D TF
104 19726 160-160D 13866
s
D TF D F D TF
64 Hospital Rd
EDWARD RIVER Council
s
Deniliquin 2710 Southern Cross Care Orana Res AC
EUROBODALLA Council Batehaven 2536 Catholic Healthcare Maranatha Lodge
Batemans Bay 2536 IRT Crown Gardens
Broulee 2537 Banksia Lodge
Catalina 2536 Fresh Hope Care The Glen Res Care Serv 16 Correa Pl
C
Dalmeny 2546 Estia Health Dalmeny
25-29 Noble Pde
4476 8744
IRT Dalmeny
4 Ruth Pl
13 44 78
105 91 80 42
269 Beach Rd
4412 3400
130 80
s
35-39 River St
13 44 78
31 31
s
Corowa Hospital Nursing Home
53 Guy St
6033 7666
Southern Cross Care Karinya RAC
125 Guy St
1800 870 427
31 5 84 84
s
91-97 Sturt St
6026 6800
21 21
Princess St
6920 8106
19 19
130 130 36 24
Denhams Beach 2536 Opal Denhams Beach
Moruya 2537 IRT Moruya
FEDERATION Council
TF b
13868
161D 13228
H CALD
g
IBC, OBC 13180 161D 13718
H
Corowa 2646
Howlong 2643 Oolong Aged Care
C
Urana 2645 Urana Multi Purpose Service
FORBES Council
C D TF D TF
s
TF
13029 73 13634
H European
g
13332
TF
13359
D TF D TF
32D 13224
Forbes 2871 Catholic Healthcare Jemalong Res Vlg
240 Edward St
1800 225 474
Catholic Healthcare Mater Aged Care
1 Prince St
1800 225 474
GILGANDRA Council
32D 13795
Gilgandra 2827 Cooee Lodge Hostel
2 Townsend Dr
6817 8744
Gilgandra Multi Purpose Service
Chelmsford Ave
6880 5900
Jack Towney Hostel
3-5 Stocking Cr
6817 8777
50 50 19 19 13 13
6734 7900
13 13
GLEN INNES SEVERN Council
DT
s s s
TF
F
H
13600 14216 13056
Emmaville 2371 Vegetable Creek Multi Purpose Service 13-33 Glen Innes Rd
C
T
13862
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs GLEN INNES SEVERN continued to HAY PHONE (02)
www.Ag edCareGuide.com.au
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
186
Notes
1st time user? See page 150
DPS Advertisement Web Page Reference ID
GLEN INNES SEVERN Council continued Glen Innes 2370 RFBI Glen Innes Masonic Village
175 Lambeth St
1800 181 959
Roseneath Aged Care Centre
205 Meade St
6732 2043
51 51 75 24
DT
s
T
GOULBURN-MULWAREE Council
b
26 13412
H
13705
Goulburn 2580 Gill Waminda Aged Care Centre
4 Mary St
4823 4300
RFBI Goulburn Masonic Village
10 Long St
1800 181 959
Southern Cross Care Tenison RAC
19 Upper Sterne St
1800 870 427
Warrigal Goulburn
7 St Aubyn Rd
1800 927 744
GREATER HUME Council
103 43 30 160
91 43 s 30 108 s
D TF C D TF D TF C D TF
106 13330 26 13675
H
73 18854 13723
Culcairn 2660 Culcairn Multi Purpose Service
51-55 Balfour St
6029 8203
22 22
7 Keighran St Cnr Allan and Keighran Streets
6929 4999
12 2
6025 1776
20 20
TF T b C
F TF
C
TF
Henty 2658 Henty Multi Purpose Service Myoora Self Care Village
Holbrook 2644 Holbrook Health Service
30 Bowler St
6036 2522
Holbrook Hostel
47-55 Bowler St
6036 2817
16 16 21 21
80 Creek St
6026 3799
21 21
Bupa Griffith
67-71 Erskine Rd
6966 8600
Pioneers Lodge
15-23 Sidlow Rd
6960 2500
80 95 67
650 Oakes Rd
6962 7700
90 68
35-45 Marquis St
6742 9100
41 41 79 31
Jindera 2642 Jindera Gardens Hostel
13063
s
GRIFFITH Council
18767 13322
H
13052 13331 European
g
14329
Griffith 2680
Yoogali 2680 Scalabrini Griffith
s
TF D TF b TF
GUNNEDAH Council
192D 14259 12992 Italian
g
51 13543
Gunnedah 2380 Mackellar Care Services Alkira Campus
Mackellar Care Services Apex Rd Campus 2 Apex Rd
6741 5400
GWYDIR Council
s s
T D TF
13045
H
14287
Bingara 2404 21 14 28 28
TF CDT
18942
C D TF TF
12901
6728 9000
36 36 15 15
6993 1680
24 24
Bingara Multi Purpose Service
8 Copeton Dam Rd
6728 0100
Touriandi Lodge
4 Bora Rd
6724 2199
Naroo Frail Aged Care Facility
152 Long St
6729 1314
Warialda Multi Purpose Service
144-146 Long St
258-260 Coke St
Warialda 2402
HAY Council
13091
18940
Hay 2711 Haydays Retirement Hostel
s
13572
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
www.Ag edCareGuide.com.au
NSW & ACT 2020
HILLTOPS to KYOGLE PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs
Notes
187
1st time user? See page 150
DPS Advertisement Web Page Reference ID
HILLTOPS Council Boorowa 2586 13 13 12 12
TF T
13809
20 4 45 45
F D TF
14356
1800 870 427
63 59 83
TF D TF
10-14 Kneipp St
6725 4223
18 18
T
67 Killean St
6721 7300
138 76
s
C D TF
Cooinda Court Aged Care Facility
24-28 Commins St
6924 2588
Junee Multi Purpose Service
67 Broadway St
6924 8200
22 22 30 28
s s
C
80-114 Macleay St
6561 0900
175 129
6560 2120
60 60
s
110 Gregory St
6566 5872
80 70
s
Bupa Kempsey
71-97 Cochrane St
6562 6866
Cedar Place Aged Care
58 Cochrane St
6563 1177
Vincent Court
88 Leith St
6562 6062
82 66 58 99 99
Boorowa Multi Purpose Service
62-80 Dry St
6380 2100
Burrowa House Aged Care
79 Ford St
6385 3773
Murrumburrah-Harden Health Service
Swift St
6386 2200
Southern Cross Care St Lawrence RAC
Lot 6, Swift St
1800 870 427
Mercy Place Mount St Joseph's
61 Campbell St
6380 1300
Southern Cross Care Young RAC
60-65 Demondrille St
Harden 2587
s
Young 2594
INVERELL Council
13328
73 13329
H
62 12900 73 13033
Ashford 2361 Sunhaven Hostel
Inverell 2360 McLean Care Inverell Res Care Serv
JUNEE Council
13051 14357
H
Junee 2663
KEMPSEY Council
T TF
13552
D TF
19811
18846
Frederickton 2440 Macleay Valley House
Greenhill via Kempsey 2440 Booroongen Djugun Aged Care Facility 337-351 River St
South West Rocks 2431 Japara South West Rocks
West Kempsey 2440
s
KIAMA Council
D TF
ATSI, CALD
g
13854 67 19221
TF TF C D TF
H
13384
CD
H
29, 61 13917
C
192D 12957 13385
Gerringong 2534 Uniting Boronia Gerringong
33 Greta St
1800 864 846
Uniting Gerringong
33 Greta St
1800 864 846
20 100
Kiama 2533 Barroul Care Home
14a Bonaira St
4203 4055
134 134 s
Hospital Rd
6665 4100
15 15
KYOGLE Council
F
H Dementia care available
29, 61 38514 38463
Bonalbo 2469 Bonalbo Multi Purpose Service
38443
Kyogle 2474 Whiddon Kyogle
207-253 Summerland Way 1300 738 388
40 40
TF
13965
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs LACHLAN to LAKE MACQUARIE PHONE (02)
www.Ag edCareGuide.com.au
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
188
Notes
1st time user? See page 150
DPS Advertisement Web Page Reference ID
LACHLAN Council Condobolin 2877 RSL LifeCare William Beech Gardens
2 Madline St
6895 6500
78 54
C D TF
Uabba St
6898 0200
16 14
TF
13165
Lot 10 Moondana St
6891 6200
6
4
TF
18850
C D TF
Lake Cargelligo 2672 Lake Cargelligo Multi Purpose Service
Tottenham 2873 Tottenham Multi Purpose Service
LAKE MACQUARIE Council
14233
H
Belmont 2280 10 Gibson St
1300 738 388
53 53
Calvary Nazareth Retirement Com'ty
Vincent St
1800 222 000
Uniting Narla Belmont North
21 Lentara Rd
1800 864 846
s
Uniting Narla Belmont North (LC)
21 Lentara Rd
1800 864 846
50 50 60 8 40 40
1300 221 122
89 89
s
4973 6799
124 68
D TF
8-9 12891
1800 733 553
63 63
D TF
105 14355
Whiddon Belmont
Belmont North 2280
Bolton Point 2283 Bolton Clarke Bolton Point, Lake Macquarie 12 The Ridgeway
Bonnells Bay 2264 Bayside NSW Aged Care
136 Marconi Rd
C C
Anglican Care McIntosh Court
Toronto Rd
D TF
DT
Booragul 2284 Cameron Park 2285
ATSI, CALD
g
P
13963 13145
H H
29, 61 13125
H
18265
29, 61 21331
Cameron Glen Supported Living Village 40 Harris St
4958 8880
Opal Macquarie Place
60 Northlakes Dr
4944 1300
120 120
C D TF
Bupa Cardiff
6 Harrisons Lane
4954 9003
Groves House
131 Main Rd
4954 1700
63 60 60
C
36 Laycock St
1800 733 553
91 27
D TF
H
105 13199
1800 870 427
51 51
D
H
73 14315
66 Dudley Rd
4943 3675
102 58
549-551 Freemans Dr
4977 0148 4977 0148
40 40 123 74
1800 181 959
131 127
1800 222 000
52 52
1800 864 846
85
Cardiff Heights 2285
Carey Bay 2283 Anglican Care Carey Bay Gardens
s
Caves Beach 2281 Southern Cross Care Mawson Court RAC 80 Caves Beach Rd
Charlestown 2290 Amaroo Aged Care Facility Adventist Senior Living Alton Lodge
Adventist Senior Living Avondale House 10 Central Rd
s
Edgeworth 2285 RFBI Hawkins Masonic Village
3 Northville Dr
Eleebana 2282 Calvary St Francis Retirement Community Gleeson Cr
Garden Suburb 2289 Uniting Garden Suburb
7 Myall Rd
s
F
22126 CALD
IBC, OBC 19826 192D 13217
F D TF
WC
Cooranbong 2265
g
H
20171
F
13271
C TF C D TF
18424 14267
DT
H
26 13160
D TF
H
13748
CDT
29, 61 12960
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
www.Ag edCareGuide.com.au
NSW & ACT 2020
P
LAKE MACQUARIE continued to LOCKHART PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs
Notes
189
1st time user? See page 150
DPS Advertisement Web Page Reference ID
LAKE MACQUARIE Council continued Hamlyn Terrace 2259 60 44 150 66 60 60
D TF D TF CDT
H
29, 61 13832
F C D TF
H H
105 13606
4904 0100
42 42 182 120
1300 738 388
60 50
F
13728
1800 870 427
32 32
F
73 13168
16 Cumberland St
4044 1850
97 30
W
TF
12968
Anglican Care Kilpatrick Court
152 Brighton Ave
1800 733 553
18 Warhurst Ave
1800 733 553
Fig Tree Point Aged Care Facility
7 Harris St
4950 4133
W
TF D TF TF
105 21500
Anglican Care Toronto Nursing Home
147 131 s 60 80 54
30 Forest Rd
4357 4111
134 124
WC D TF
13066
Carramar Aged Care Facility Leeton
Cnr Wade & Palm Aves
6953 1266
RFBI Leeton Masonic Village
91 Karri Rd
38 8 46 46 50 50
s s
D TF DT b F
H
26 13607
80 80 70 5 80 9
s s
DT
H
29, 61 13575
s s
C TF C D TF
Catholic Healthcare Our Lady of Loreto Gdns 1 Minnesota Rd
1800 225 474
Hakea Grove Aged Care
102 Louisiana Rd
4346 0100
Uniting Starrett Lodge Hamlyn Terrace
35-45 Louisiana Rd
1800 864 846
Anglican Care Greenmount Gardens
4 Bristol Cl
1800 733 553
Opal Hillside
3 Violet Town Rd 120 Redhead Rd
Mount Hutton 2290
Redhead 2290 Whiddon Redhead
Swansea 2281 Southern Cross Care Tenison RAC Swansea 201-203 Northcote Ave
Teralba 2284 Waterview Aged Care Facility
Toronto 2283
Wyee 2259 Bethshan Gardens
LEETON Council
32D 13824 20461
IBC, OBC 12927
105 13124 13225
Leeton 2705
Southern Cross Care Assumption Villa RAC 84 Brobenah Rd
1800 181 959 1800 870 427
LISMORE Council
13019 73 13302
Goonellabah 2480 Uniting Caroona Jarman Goonellabah
65-101 Rous Rd
1800 864 846
Uniting Caroona Kalina Goonellabah
65-101 Rous Rd
1800 864 846
Uniting Caroona Marima Goonellabah
65-101 Rous Rd
1800 864 846
Lismore 2480 RSL LifeCare Fromelles Manor
45 McKenzie St
6626 2900
St Joseph's Nursing Home Lismore
20 Dalley St
6627 9356
63 63 130 70
35 Cullen St
6689 1400
11 9
10 Tebbutt St
6741 2222
68 53
55A Hebden St
6920 5610
9 Emily St
6060 4000
Nimbin 2480 Nimbin Multi Purpose Service
DT
g
Italian
29, 61 14257 29, 61 14256 20495
g
Italian
12982
TF
13951
D TF
13713
23 23
TF
13310
30 30
C D TF
19149
LIVERPOOL PLAINS Council Quirindi 2343 Eloura
LOCKHART Council
s
Lockhart 2656 Woodhaven Aged Care
The Rock 2655 Lutheran Aged Care Emily Gardens
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs MAITLAND to MID COAST PHONE (02)
www.Ag edCareGuide.com.au
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
190
Notes
1st time user? See page 150
DPS Advertisement Web Page Reference ID
MAITLAND Council East Maitland 2323 7 Martin Cl
1800 005 484
111 50
64 Dunmore Rd
1300 738 388
43 43
Calvary Mt Carmel Retirement Com'ty
9 Dwyer St
1800 222 000
RFBI Benhome Masonic Village
30 Regent St
1800 181 959
41 41 79 79
Fresh Hope Care Green Hills RC Service
Largs 2320 Whiddon Largs
s
Maitland 2320
Rutherford 2320 Opal Maitland
28 Broughton St
4015 3000
Opal Rutherford
4 Dietrich Cl
4015 3800
C
TF
C
F
80 6 144 108
C D TF D TF
MID COAST Council
13128
D F D TF
s s
104 13313
H
101 13717
H g g
26 13529 CALD
IBC, OBC 13011
CALD
IBC, OBC 20776
Bulahdelah 2423 Anglican Care Cedar Wharf Lodge
27-31 Crawford St
1800 733 553
57
s
TF
60 Princes St
1800 733 553
75 75 40 40
s s
D TF C F
Cundletown 2430 Anglican Care Bishop Tyrrell Place
Calvary St Paul's Retirement Community 54 River St
1800 222 000
Forster 2428
H
105 12932 105 19568 13739
BaptistCare Kularoo Centre
Cnr Kularoo Dr & Boundary St 1300 275 227
Estia Health Forster
105 The Southern Pkwy
6555 5699
160 152 s 100 100
Church St
6538 5048
60
2 Mirreen St
4997 0767
64 41
39-59 Medowie Rd
6553 3973
80 80
51-53 Cowper St
4994 5433
31 31
Anglican Care Storm Village
109 Cowper St
1800 733 553
Bushland Place
2A Bushland Dr
6592 0000
Estia Health Taree
424 Wingham Rd
6539 3700
Karingal Gardens
9 Bligh St
6539 5700
42 Spinifex Ave
4919 7000
106 106 s
TF
160-160D 19910
Estia Health Tuncurry
4 Bonventi Cl
6554 7522
22 Flora Pde
6554 5521
T C D TF
160-160D 14294
GLAICA House
129 49 146 140 s 82 34
C
Gloucester 2422 Hillcrest Nursing Home Gloucester
Stroud 2425 Stroud Community Lodge
Taree 2430
Tea Gardens 2324 Estia Health Tea Gardens
Tuncurry 2428
Wingham 2429 Whiddon Wingham
12 Primrose St
1300 738 388
117 83 121 100
160-160D 19213 13354
C D TF
13295
s
CD
Fb
12912
s
C
F
13294
Old Bar 2430 Banyula Lodge
11, 216 13541
D TF
s
Hawks Nest 2324 RSL LifeCare Peter Sinclair Gardens
D TF C D TF b
90 s 83 s 121 100 s
D F C D TF b D TF b D TF b
TF
H
105 14084 14335 160-160D 18539 20478
H
13309 13070
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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NSW & ACT 2020
MID WESTERN to NAMBUCCA PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs
Notes
191
1st time user? See page 150
DPS Advertisement Web Page Reference ID
MID WESTERN Council Gulgong 2852 27-31 Mayne St
6374 2222
25 25
s
93-95 Angus Ave
6379 4709
19 19
s
C
Kanandah
21 Douro St
6378 6400
Opal Mudgee
3 Menchin St
6370 6200
s
Pioneer House Aged Care
44 Court St
6378 1144
90 90 48 10 81 69
Fitzgerald St
6357 8111
18 18
Lot 1 Victoria Tce
6752 9200
96 88
98 Punt Rd
(03) 5453 2080
Menarock Life Murrayvale
63 Regent St
(03) 5482 1311
Southern Cross Care Moama Res AC
82 Regent St 38 Turora St
TF
13078
TF
13532
D TF TF C D TF
13057 IBC, OBC 12997
TF
13365
s
D TF
13226
55 55
s
D TF
13327
s
TF D TF
14285
1800 870 427
50 17 56 56
(03) 5888 9555
17 17
6954 4202
19 19
33-39 Southey St
(03) 5886 6700
12 11
F
14330
Denman Multi Purpose Service
51-53 Ogilvie St
6547 3999
45 Ogilvie St
6547 2684
C
TF T
12974
Merton Court Hostel
13 13 17 17
H
13443
1800 222 000
65 65
s
C
TF
H Secure dementia care available
13716
Short St
6598 5000
100 71
s
D TF
H
13282
Riverside Gardens Aged Care
20 Riverside Dr
6598 5000
11 Short St
D TF DT
H
18559
Uniting Pacifica Nambucca Heads
97 97 86 86
Wenonah Lodge
Kandos 2848 RSL LifeCare ADA Cottage
Mudgee 2850
Rylstone 2849 Rylstone Multi Purpose Service
s
C
MOREE PLAINS Council
14052
Moree 2400 Fairview Retirement Village
MURRAY RIVER Council Barham 2732 Murray Haven Homes
Moama 2731
Moulamein 2733 Edward River Gardens
MURRUMBIDGEE Council
73 14351
C D TF
H
13508
C
H
13598
Coleambally 2707 Cypress View Lodge
16-24 Kookaburra Ave
Jerilderie 2716 Jerilderie Multi Purpose Service
s
MUSWELLBROOK Council Denman 2328
Muswellbrook 2333 Calvary Muswellbrook Retirement Com'ty 15 Cassidy Ave
NAMBUCCA Council Macksville 2447 Autumn Lodge Aged Care
Nambucca Heads 2448 1800 864 846
29, 61 20224
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs NARRABRI to NEWCASTLE PHONE (02)
www.Ag edCareGuide.com.au
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
192
Notes
1st time user? See page 150
DPS Advertisement Web Page Reference ID
NARRABRI Council Boggabri 2382 Boggabri John Prior Multi Purpose Service 1 Wee Waa St
6749 7000
16 16
Narrabri 2390 Whiddon Narrabri Jessie Hunt
84 Gibbons St
1300 738 388
Whiddon Narrabri Robert Young
52 Gibbons St
1300 738 388
45 4 53 53
River St
1300 738 388
30 30
Wee Waa 2388 Whiddon Wee Waa
TF
14338
C TF C D TF
14034
C
TF
12896
s
NARRANDERA Council
14284
Narrandera 2700 Opal Narrandera
54 Lethbridge Dr
6959 5300
RSL LifeCare Teloca House
120 Audley St
6959 1049
79 6 61 61
134-138 Cathundril St
6889 1611
47 47
28 Harris St
6880 8200
18 18
TF
13967
D TF
46-47, 79 21947
NARROMINE Council
TF TF
s
CALD
g
IBC, OBC 13896 13320
Narromine 2821 Timbrebongie House
Trangie 2823 Trangie Multi Purpose Service
CDT
s
NEWCASTLE Council
H
13058
Elermore Vale 2287 Regis Elermore Vale
156 Cardiff Rd
1300 998 100
Uniting Koombahla Elermore Vale
138 Lake Rd
1800 864 846
120 120 108 108
137A Lindsay St
1800 864 846
101 Mordue Pde
T
29, 61 18557
71 71
DT
29, 61 13816
1800 733 553
86 82
D TF
105 13060
1800 225 474
55 55 109 67 38 38
32D 13162
W
F F
W
C
Hamilton 2303 Uniting Lindsay Gardens Hamilton
Jesmond 2299 Anglican Care Jesmond Grove
Mayfield 2304 Catholic Healthcare Charles O'Neill Hostel 1 Wilson St Mayfield Aged Care
115 Crebert St
Uniting Irwin Hall Mayfield
13-15 Section St
4967 1060 1800 864 846
Merewether 2291 Carpenter Court Aged Care Centre
T
105 19866
C
TF TF
32D 13477
46 John Pde
4963 4300
222 Kings Rd
1800 225 474
50 45
F
240 Maitland Rd
1800 222 000
135 87
C D TF
128 Fullerton Rd
1800 722 679
128 100 s
CDT
1800 733 553
New Lambton 2305 Catholic Healthcare St John's Villa
C
55 55 42 20
Anglican Care Scenic Lodge Merewether 251 Scenic Dr
Sandgate 2304 Calvary St Joseph's Retirement Com'ty
Stockton 2295 PAC Stockton
13794 29, 61 13393
106 13446
g H Eastern European H
13245 17 14048
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
Providing personalised care at Bupa Bupa Bupa is one of Australia’s largest private providers of residential aged care.
Our Person First approach
We embrace your individuality and work with you and your family to help you get the right care and support you need. To find your nearest Bupa Aged Care home visit bupa.com.au/aged-care or call 1300 245 993 The ability to admit new residents is dependent on availability and the specific circumstances and facilities of each Bupa Aged Care home.
Discover the ultimate in aged care living Cranbrook Care’s family of premier aged care residences are architecturally designed, situated in idyllic locations and provide our residents with excellence in care and services.
Neutral Bay, Lower North Shore
Kanwal, Central Coast
Multi award winning aged care residence overlooking Sydney Harbour, setting new standards in residential aged care.
Modern aged care residence with a peaceful setting amongst the trees and gardens.
Call 9953 0000
Call 4392 4111
Bella Vista, Hills District
Abbotsford, Inner West
A brand new state of the art aged care residence overlooking the picturesque Castle Hill Country Club Golf Course.
A brand new state of the art aged care residence, idyllically located on the waterfront.
Call 9672 6155
Call 9712 0100
For more information on our residences or our private in-home care services, visit cranbrookcare.com.au
www.Ag edCareGuide.com.au
NSW & ACT 2020
NEWCASTLE continued to PARKES PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs
Notes
193
1st time user? See page 150
DPS Advertisement Web Page Reference ID
NEWCASTLE Council continued Wallsend 2287 SummitCare Wallsend
7 Bent St
Wallsend Aged Care Facility
Cnr Longworth Ave & Bean St 4924 6320
Wallsend Manor Aged Care
8 McNaughton Ave
4038 1800
Woodlands Lodge
100 Lake Rd
4965 2200
142 98 6 90 51 72
1300 275 227
153 153
4944 1500
s
Warabrook 2304 BaptistCare Warabrook Centre
24 Casuarina Cct
Waratah 2298 Bethel Aged Care Facility
30 Lorna St
4047 5990
Bupa Waratah
219 Christo Rd
4949 7000
Calvary St Martin de Porres Retire Com'ty 26 Lorna St
1800 222 000
HammondCare Waratah at Tinonee Gdns 15 Tinonee Rd
4967 6366
Maroba Lodge
15 Myall Rd
4935 0300
Maroba Manor
58 Edith St
4935 0300
75 108 41 232 55 100
s 41 s 232 55 80
T F b g CALD D TF TF C D TF H
96D-97D 18866 13489 193 21736 13453
D TF
11, 216 13544
F TF F
13912 192D 18530 13758
C CDT D TF D TF
13451 13344
H
13345
Residential accommodation, respite and dementia services. 8 McNaughton Avenue, Wallsend NSW 2287 Ph: 02 4038 1800 | wallsendmanor.com.au
OBERON Council Oberon 2787 10 8 70 54
Oberon Multi Purpose Service
67-75 North St
6336 7200
Oberon Village
115 Albion St
6339 1000
Ascott Gardens
83 Spring St
6362 2201
Calare Aged Care
124 March St
6362 2311
Catholic Healthcare St Francis RAC
85-89 Clinton St
1800 225 474
Gosling Creek Aged Care
1503 Forest Rd
6369 9800
Opal Cherrywood Grove
152 Sieben Dr
6363 4300
Uniting Parkwood Orange
74 Prince St
1800 864 846
Uniting Wontama Orange
30-38 Byng St
1800 864 846
130 Huntley Rd
6363 3750
60 60
BaptistCare Niola Centre
29 Bushman St
1300 275 227
Rosedurnate Aged Care Centre
46 Orange St
Southern Cross Care Parkes Res AC
2-10 Middleton St
48 18 70 49 62 62
13368
F D TF
ORANGE Council
70 20806
Orange 2800
Spring Creek 2800 Benjamin Short Grove
62 52 53 77 99 16 160
50
s
53 77 61 16 140 s
D TF C D TF D TF C TF D TF DT
13366 8-9 14353
b
g
8-9 21033 CALD
IBC, OBC 13194 29, 61 13681
H
29, 61 13109 Note 1
F
PARKES Council
32D 13367
H
20694
Parkes 2870 6862 2300 1800 870 427
Note: 1. Services for homeless residents, those at risk of homelessness/financially & socially disadvantaged
s
D TF b C TF TF
11, 216 13144 106 13707
H
73 13288
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs PARKES continued to PORT STEPHENS PHONE (02)
www.Ag edCareGuide.com.au
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
194
Notes
1st time user? See page 150
DPS Advertisement Web Page Reference ID
PARKES Council continued Peak Hill 2869 Frazer Court Hostel
2 Frazer Ave
6869 1400
10 10
44 Brookview St
6892 1051
9
9
TF
13289
1 Hinkler St
6891 3100
12 12
TF
18849
6559 8777
106 52 59 59
13632
Trundle 2875 Trundle Multi Purpose Service
Tullamore 2874 Tullamore Multi Purpose Service
PORT MACQUARIE-HASTINGS Council Laurieton 2443 Laurieton Lakeside Aged Care Residence 349 Ocean Dr Whiddon Laurieton
57 Peach Gr
1300 738 388
Bethany Aged Care Centre
2-6 Gray St
6583 7600
Emmaus
16 Colonel Barney Dr
6589 9800
Garden Village Port Macquarie
7 Garden Cr
6582 8923
Maryknoll Hostel
Lochinvar Pl
6584 1996
Mount Carmel House
Lochinvar Pl
6584 3449
Regis Port Macquarie
10 Sherwood Rd
WC
TF C D TF
Port Macquarie 2444
RSL LifeCare Arthur Blackburn VC Gardens 821 Ocean Dr
1300 998 100 5534 2600 1300 290 598
68 116 142 42 21 100 80 68 63 110
64 116 105 s 42 s 21 100 80 68 63 s 110 s
Sienna Grange Aged Care
32 John Oxley Dr
St Agnes Hostel
Lochinvar Pl
Uniting Mingaletta Port Macquarie
7 Sherwood Rd
1800 864 846
142A Cameron St
6585 2811
139 77
1300 998 100
150 90
6583 3811
Wauchope 2446 Bundaleer Care Services
PORT STEPHENS Council
s
Dementia care available
13962
TF D TF C TF C
C
12979
106 13264 13821 12959 13494
F F D TF TF F TF DT
13496 46-47, 79 13822 20779
H H H
42 21088 13493 29, 61 20223
H Note 1
TF
14340
Corlette 2315 Regis Port Stephens
40 Bagnall Beach Rd
D TF
Fingal Bay 2315 Bill King Aged Care Facility
44 Farm Rd
4981 1611
52
15 Sturgeon St North
4980 0000
80 80
C
1800 864 846
60 60
CDT
Raymond Terrace 2324 Opal Raymond Terrace Gardens
s
Salamander Bay 2317 Uniting Salamander Bay
4 Muller St
Shoal Bay 2315 Harbourside Haven Nursing Home/Hostel 89A Shoal Bay Rd
4984 1811
151
s
41 41
s
Tanilba Bay 2319 Calvary Tanilba Shores Retirement Com'ty 71 Tanilba Ave Note: 1. Secure dementia beds available early 2020
1800 222 000
46-47, 79 12910
C D TF
C
TF
13911
H CALD
g
IBC, OBC 13139
H
29, 61 13249
F
H
14333
TF
H
13909
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
www.Ag edCareGuide.com.au
NSW & ACT 2020
P
QUEANBEYAN-PALERANG to SHOALHAVEN PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs
Notes
195
1st time user? See page 150
DPS Advertisement Web Page Reference ID
QUEANBEYAN-PALERANG Council Braidwood 2622 Braidwood Multi Purpose Service
73 Monkittee St
4842 9000
27 15
s
1300 275 227
85 85 118 46 46
s
s
s
Queanbeyan 2620 BaptistCare George Forbes House
Cnr Collett & Erin Sts
Heritage Queanbeyan
7 Campbell St
Warrigal Queanbeyan
111 Campbell St
6297 1811 1800 927 744
Dementia care available
D TF D TF
13380
11, 216 13576 13577 13373
H
RICHMOND VALLEY Council Casino 2470 Southern Cross Care St Michael's Res AC 62 Centre St
1800 870 427
Whiddon Casino
Gitana St
1300 738 388
30 30 73 73 64 24
63 Surry St
1300 275 227
45 45
4235 7600
151 95
2 Pine St
1800 927 744
149 89
5 Rowland Ave
1800 927 744
40 40
C
14033
50 Harbour Blvd
1800 927 744
128 128 s
C D TF b
19894
7-23 Wallaroo Dr
1800 864 846
100 100
1 Arcadia St
1800 927 744
100
130 The Wool Rd
1800 181 959
50 50
Richmond Lodge
67 Barker St
6662 1937
Coraki 2471 BaptistCare Mid Richmond Centre
SHELLHARBOUR Council
C D TF D TF C TF
73 13740
C D TF
11, 216 12984
D TF
17865
12986 13922
Albion Park 2527 Warrigal Albion Park
95 Daintree Dr
Albion Park Rail 2527 Warrigal Albion Park Rail
Mount Warrigal 2528 Warrigal Mt Warrigal
C D TF b g
s
Shell Cove 2529 Warrigal Shell Cove
Shellharbour 2529 Uniting Elanora Shellharbour
T
Warilla 2528 Warrigal Warilla
Dutch, Italian, Macedonian
SHOALHAVEN Council
29, 61 19992
H Note 1
D TF b g
13664
13699
Basin View 2540 RFBI Basin View Masonic Village
W
Berry 2535 Bupa Berry
10 Victoria St
4429 6100
RFBI Berry Masonic Village
41 Albany St
1800 181 959
106 40 40
43 Brinawarr St
4429 1200
60 6
976 Culburra Rd
13 44 78
78 40
130 Princes Hwy
13 44 78
141 101 s 123 123 s 21 19 s
Bomaderry 2541 Opal Shoalhaven
s
Culburra Beach 2540 IRT Culburra Beach
Milton 2538 IRT Sarah Claydon
North Nowra 2541 Fresh Hope Care Clelland Lodge
201 Illaroo Rd
1800 005 484
Rose Mumbler Village
55 Judith Dr
4428 9400
Note: 1. Croatian, Greek, Italian, Macedonian, Portuguese, Serbian
T
b
C
TF DT b
C
TF
192D 19887
T
CALD
g
D TF C D TF
26 13616
H
s
W
26 13811
H
IBC, OBC 13333
H
161D 14230
H
161D 13531 104 13511
g
ATSI
13298
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
196
SHOALHAVEN continued to SNOWY VALLEYS PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs
www.Ag edCareGuide.com.au
Notes
1st time user? See page 150
DPS Advertisement Web Page Reference ID
SHOALHAVEN Council continued Nowra 2541
Uniting Osborne House Nowra
54-60 Osborne St
1800 864 846
Uniting Osborne Nowra
54-60 Osborne St
1800 864 846
79 79 s 68 60 107 107 s 29
189 Old Southern Rd
1300 111 278
64 2
Cnr Meriton St & Loralyn Ave
13 44 78
89 81
s
D
H
161D 13746
18 Iverison Rd
4441 1666
70 70
s
D TF
H
13608
100 The Wool Rd
4443 0077
126
IRT Greenwell Gardens
4 Brereton St
RSL LifeCare Jonathan Rogers GC House 124 Wallace St
13 44 78 4422 4488
South Nowra 2541 Anglicare Jean Ross House
DT C D TF D D F
Sussex Inlet 2540 Inasmuch Community Residential AC
Worrowing Heights 2540 Coastal Waters Aged Care
H
TF
St Georges Basin 2540 IRT St Georges Basin
H H
SINGLETON Council
161D 13148 18782 29, 61 21329 29, 61 13756 IFC-1, 55 13874
TF
8-9 14337
F TF
14235
Singleton 2330 Calvary Cooinda Retirement Community 42 Bathurst St Mercy Services Residential Aged Care
1800 222 000
34 34 44 7
24 Combo Lane
6572 2499
Uniting Alroy House Singleton
128 Blaxland Ave
1800 864 846
Uniting Elizabeth Gates Singleton
128 Blaxland Ave
1800 864 846
49 49 35 19
7 Jindalee St
6456 3039
14 14
126-128 Wellington St
6458 5777
10 10 32 32
s
C
Singleton Heights 2330
CDT C T
SNOWY MONARO Council
H
13790 29, 61 12975 Dementia care available 29, 61 13179
Berridale 2628 Snowy River Hostel
Bombala 2632 Bombala Multi Purpose Service
Southern Cross Care Currawarna Res AC 1 Joseph St
1800 870 427
s
C
Cooma 2630
F
13571
TF
19202
F
73 13623
TF
13754
F
13516
TF
13464
6452 1669
72 20 40 40
s s
6459 8000
10 10
s
6941 4333
19 19
TF
18924
Albury St
6948 9600
32 32
TF
13017
Bupa Tumut
112 Lambie St
6947 2844
27-29 Carey St
1800 225 474
TF
192D 13089
Catholic Healthcare Blakeney Lodge
99 30 26
Sir William Hudson Memorial Centre
8 Fachin Ave
6452 3588
Yallambee Lodge Cooma
1 Binalong St 15 Craigie St
Delegate 2633 Delegate Multi Purpose Service
SNOWY VALLEYS Council
C C
Batlow 2730 Batlow-Adelong Multi Purpose Service 61-81 Pioneer St
Tumbarumba 2653 Tumbarumba Multi Purpose Service
Tumut 2720
F
32D 13299
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
www.Ag edCareGuide.com.au
NSW & ACT 2020
TAMWORTH to TWEED PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs
Notes
197
1st time user? See page 150
DPS Advertisement Web Page Reference ID
TAMWORTH Council Barraba 2347
TF T
18860
6782 1563
16 16 21 21
6785 4000
40 40
TF
13044
52 Churchill Dr
1800 181 959
87 87
D TF b
Uniting Albas Lodge Tamworth
Cnr Tribe & Peel Sts
1800 864 846
Uniting McKay House Tamworth
Cnr Tribe & Peel Sts
1800 864 846
60 60 61 7
Aveo Freedom Aged Care Tamworth
51 Marius St
Bupa Tamworth
68-74 Bligh St
Nazareth House Tamworth
80-104 Manilla Rd
RFBI Tamworth Masonic Village
14-16 Kitchener St
P 55 55 6764 6300 105 6761 8755 90 90 1800 181 959 62 62
Barraba Multi Purpose Service
Edward St
6782 2500
Richardson House
24 Gotha St 112 Court St
Manilla 2346 Manilla Hospital & Health Service
Moonbi 2353 RFBI Moonbi Masonic Village
North Tamworth 2340
DT CDT
Tamworth 2340 9190 6626
13047
26 13604
H
29, 61 13926 29, 61 13024
H Note 1
sWC D TF TF D TF s DT b
99 20926 192D 12993 52 13568 26 13605
Welcome to a place to be yourself. Freedom Tamworth, 51-61 Marius St, Tamworth FreedomCareCommunities.com.au or Call (02) 6690 2100
TEMORA Council Temora 2666 Whiddon Temora
180 Kitchener Rd
1300 738 388
76 76
TENTERFIELD Council
C D TF
13143
C D TF F
14219
Tenterfield 2372 Haddington Nursing Home
126 Duncan St
6736 4444
Millrace Hostel
422 Rouse St
6736 2622
46 23 36 36
45 Beaury St
6634 1600
18
6678 1221
P 88 90 40 103 40
Urbenville 2475 Urbenville Multi Purpose Service
s s
13725 13356
TWEED Council Banora Point 2486 Aveo Freedom Aged Care Banora Point 2-4 Terranora Rd Bolton Clarke Darlington, Banora Point 126 Leisure Dr
1300 076 566
Bolton Clarke Winders, Banora Point
26 Winders Pl
1300 076 566
Bupa Banora Point
18 Ballymore Ct
(07) 5506 3100
Southern Cross Care St Martha's RAC
3-7 Leisure Dr
1800 870 427
88 90 40 40
sWC D TF sW D TF F C TF s TF
Note: 1. SL-HCC see Supported & Assisted Living table on page 202, pets welcome; dementia & respite care available
Note 1
H H H
99 18012 13106 13633 192D 13116 73 12919
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs TWEED continued to UPPER LACHLAN PHONE (02)
www.Ag edCareGuide.com.au
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
198
Notes
1st time user? See page 150
DPS Advertisement Web Page Reference ID
TWEED Council continued Kingscliff 2487 1800 864 846
112 52 70 70
Uniting Kingscliff
24A Kingscliff St
Feros Village Wommin Bay
McKissock Dr
6674 4177
Greenhills Lodge
437 Tweed Valley Way
6672 3435
Heritage Lodge Aged Care
194-198 Byangum Rd
5631 1200
Opal Murwillumbah
Ingram Pl
6670 9700
44 44 109 91 86 12
41-51 Ballina St
6676 0122
151
Murwillumbah 2484
s s s
Pottsville 2489 Bupa Pottsville Beach
Opal Florence Tower
7-9 Florence Pl
Tweed Heads South 2486 Raffles Aged Care Southern Cross Care St Joseph's RAC
29, 61 13243
TF TF C D TF
13042
C
Tweed Heads 2485 Aveo Freedom Aged Care Tweed Heads 1-3 Soorley St
C D TF CD
13081
13883 CALD
g
TF
P 72 72 s WC D TF (07) 5590 2800 120 120 D F
192D 19237 Note 1
6678 1221
W
Peregrine Dr, Off 2 Falcon Way (07) 5506 1200 1-9 Blundell Blvd
1800 870 427
Bangalor Retreat
27 Stott St
(07) 5599 9803
Opal Tweed Heads
Carramar Dr
(07) 5599 6900
T
98 80 s 101 101
TF D TF
101 101 111 42
D TF D TF
Tweed Heads West 2485
IBC, OBC 12999
CALD
g
99 18010 IBC, OBC 18792 13246
g
H
73 12904
H
64D 14010 CALD
IBC, OBC 13087
Welcome to a place to be yourself. Freedom Tweed Heads, 1-3 Soorley St, Tweed Heads FreedomCareCommunities.com.au or Call (07) 3223 3838
UPPER HUNTER Council Merriwa 2329 Mackenzie St
6532 5000
15 15
6-10 Haydon St
6546 6668
25 25
HammondCare RC Scone (Strathearn Village) 2-4 Stafford St
1800 776 112
HammondCare RC Strathearn House
75 Gundy Rd
Merriwa Multi Purpose Service
TF
18593
s
TF
13442
s
TF D TF
13737
1800 776 112
63 47 32 28
71 Laggan Rd
4832 2437
45 36
s
C D TF
49-53 Bunnaby St
4840 2167
23 21
Murrurundi 2338 Murravale Retirement Home
Scone 2337
UPPER LACHLAN Council
H
21552
Crookwell 2583 Viewhaven Lodge
Taralga 2580 Phillip RH Chalker Sunset Lodge
Note: 1. SL-HCC see Supported & Assisted Living table on page 202, pets welcome; dementia & respite care available
C
TF
12922
H
13382
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
www.Ag edCareGuide.com.au
NSW & ACT 2020
URALLA to WENTWORTH PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs
Notes
199
1st time user? See page 150
DPS Advertisement Web Page Reference ID
URALLA Council Bundarra 2359 Grace Munro Aged Care Centre
2 Thunderbolts Way
6723 7008
11 11
39 King St
6778 5145
36 36
s
C
75 44 76 83 148 60
s
F
13812
TF
13050
D TF D TF CDT C D TF D TF C D TF
11, 216 14232
Uralla 2358 McMaugh Gardens Aged Care Centre
WAGGA WAGGA Council Wagga Wagga 2650 BaptistCare Caloola Centre
Suite 1, Plumpton Rd
Gumleigh Gardens Aged Care
29-35 Shaw St
1300 275 227 6931 0409
Loreto Home of Compassion
33 Bardia St
6971 5715
RSL LifeCare Remembrance Village
50-56 McKell Ave
6925 5717
The Haven
156 Bourke St
6925 5500
The Mary Potter Nursing Home
Lewisham Ave
6932 3011
PAC Walcha
2E Hill St
6777 4400
Walcha Multi Purpose Service
11F Middle St
62 Walgett St
WALCHA Council
44 17 83 s 132 s 60 s
H
13660 13806 13308 32D 13584 13921
Walcha 2354 6777 4200
31 31 15 15
s
6756 4800
10 8
s
6829 9999
20 20
s
8 8
17 13523
WALGETT Council
TF
18939
TF
18901
TF
18848
TF b
12902
TF
13898
TF
14222
F
13053
Collarenebri 2833 Collarenebri Multi Purpose Service
Lightning Ridge 2834 Lightning Ridge Multi Purpose Service Pandora St
Walgett 2832 Walgett Multi Purpose Service
141 Fox St
6828 6000
Whiddon Walgett
116 Fox St
1300 738 388
C
8
18956
WARREN Council Warren 2824 Warren Multi Purpose Service
Doctor Kater Dr
6847 7200
30 30
5-9 Macquarie St
6843 4100
13 7
111-135 Martin St
6377 9100
20 16
s
12-14 Neate St
6842 0888
78 1
s
Cnr Digilah & Wallaroo Sts
6370 3000
25 19
Sullivan St
6349 1700
34 30
s
C
TF
14307
03 5027 3384
65 65
s
C D TF
13286
WARRUMBUNGLE Council
s
Baradine 2396 Baradine Multi Purpose Service
Coolah 2843 Coolah Multi Purpose Service
Coonabarabran 2357 Cooinda Aged Care Facility
Dunedoo 2844 Dunedoo Multi Purpose Service
C D TF b
14237 13055
WEDDIN Council Grenfell 2810 Grenfell Multi Purpose Service
WENTWORTH Council Wentworth 2648 Murray House Wentworth Aged Care
31-37 Murray St
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs WOLLONGONG to YASS VALLEY PHONE (02)
www.Ag edCareGuide.com.au
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
200
Notes
1st time user? See page 150
DPS Advertisement Web Page Reference ID
WOLLONGONG Council Berkeley 2506 Catholic Healthcare St Mary's RAC
211 Northcliffe Dr
1800 225 474
32 2
91 Bridge St
1800 927 744
60
F
Coniston 2500 Warrigal Coniston
CD
Corrimal 2518 Illawarra Diggers Aged & Com'ty Care Res 8 Blundell Pde
4225 4700
Dapto 2530 Anglicare St Lukes Residential Care
4 Lindsay Evans Pl
105 105 s
1300 111 278
44 44
F
Estia Health Figtree
12 Suttor Pl
4271 6855
Greenhill Hillside
190 Princes Hwy
4239 5400
Greenhill Manor
190 Princes Hwy
4239 5400
Hillside at Figtree
190 Princes Hwy
4239 5400
120 81 101 101 81 70
1800 776 112
T
DT
19119
13 44 78
160 160 s
D
25 Quarry St
13 44 78
40 40
DT
1A Railway Cr
4291 3000
44 44
D TF
74-80 Caldwell Ave
13 44 78
100 100 s
D TF
161D 21062
s
TF
104 13510 32D 13084
s
DT D TF DT D TF
Port Kembla 2505 Stanwell Park 2508
W
s
Tarrawanna 2518 Thirroul 2515 10 Tasman Pde
1800 005 484
34 16
Catholic Healthcare Villa Maria Ctr
15A Blackman Pde
1800 225 474
Marco Polo Unanderra Care Services
70 Waples Rd
4272 7700
Uniting Farmborough Unanderra
91 Waples Rd
1800 864 846
96 96 166 86 108
Unanderra 2526
Warrawong 2502 1 Eyre Pl
4276 3212
100 100 s
IRT Diment Towers
39-45 Staff St
13 44 78
IRT Links Seaside
1 Ross St
13 44 78
63 62 s 153 153 s
Multicultural Aged Care Illawarra
160-160D 13110
90 90
William Beach Gardens at IRT Kanahooka 286 Kanahooka Rd
Fresh Hope Care McCauley Lodge
IFC-1, 55 14263
38400
Kanahooka 2530
IRT Tarrawanna
H
F D TF TF
HammondCare Residential Care Horsley 116 Shone Ave
Kennett Home
14289 59 13129
F
Horsley 2530
IRT Five Islands
Macedonian
g
D TF
Figtree 2525
32D 13307
H
Wollongong 2500
Woonona 2517 Anglicare Eileen Armstrong House
20 Alice St
1300 111 278
IRT Woonona
4 Popes Rd
13 44 78
Marco Polo Woonona Care Services
11 Watergum Way
4222 9500
RSL LifeCare Thomas Eccles Gardens
26 Mount St
6226 1899
Yass Valley Aged Care Ltd
41 Castor St
6226 2030
19725
H
W
D TF
60 201 142 s W 168 159
D TF D F D F
YASS VALLEY Council
20134
161D 13073 161D 12906
H
g
13351
CALD, European, Italian, LGBTIQ 13587
H
29, 61 13919 14297
H H
161D 14202 161D 19168 IFC-1, 55 13244
H
161D 13120
H
13379
20784
Yass 2582 82 82 65 61
s
D TF C F
13381
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
www.Ag edCareGuide.com.au
NSW & ACT 2020
P
ACT PHONE (02)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
ACT Aged Care Homes listed by Councils (LGAs) and then Suburbs
Notes
201
1st time user See page 150
DPS Advertisement Web Page Reference ID
ACT Council Ainslie 2602 Goodwin Village Ainslie
35 Bonney St
6175 5006
108 108 s
W
D TF
H
201, 240 12856
2 Joy Cummings Pl
13 44 78
100 100 s
W
D TF
H
161D 19424
100 100
W
D TF
H
101 18213
Belconnen 2617 IRT Kangara Waters
Bruce 2617 Calvary Haydon Retirement Community 2 Jaeger Cct
1800 222 000
Calwell 2905 Bupa Calwell
43 Were St
6298 5200
2 White Cr
1800 870 427
144
TF
192D 20639
D TF
73 19279 12846
Campbell 2612 Southern Cross Care Campbell RAC
40 40
Curtin 2605 38 Theodore St
6285 1917
115 115 s
C D TF
George Sautelle House
22 Marshall St
5109 2000
Pines Living
272 Beasley St
6196 8000
64 64 s 130 110
TF T
RSL LifeCare Fred Ward Gardens
Farrer 2607
Garran 2605 Southern Cross Care Ozanam RAC
70 70
D TF
H
73 12863
200 Woodcock Dr
1800 864 846
80 76
D
H
29, 61 21375
77 Athllon Dr
1300 535 000 P 380
45 Blaxland Cr
1300 275 227
160 160 s
138 Hardwick Cr
1800 181 959
53 53
Holt 2615 RFBI Holt Masonic Village
Hughes 2605 6283 4999
176 176 s
48 Archibald St
6247 3988
RSL LifeCare Sir Leslie Morshead Manor 26 Archibald St
6263 9500
114 32 79 79
Lyneham 2602 Canberra Aged Care Note: 1. Site undergoing redevelopment
2. New development due for completion mid 2020
‘I choose award-winning residential care.’
W
s
H Note 2
D TF
D TF C D TF C TF
103 38373 11, 216 20428
TF b
s
95 Groom St
PAC Canberra St Andrew's Village
TF b
C
Griffith 2603 BaptistCare Griffith
20838
1800 870 427
Greenway 2900 LDK Seniors' Living - Greenway Views
201, 240 12858
7 Boake Pl
Gordon 2906 Uniting Amala Gordon
H Note 1 H
H
26 12842
H
17 12852 12843
g H CALD
12845
Committed to quality of life for all, in modern, comfortable environs. • Beds for low-means residents • Dementia Support Units AINSLIE
MONASH
FARRER
GOODWIN.ORG.AU (02) 6175 5192
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
202
www.Ag edCareGuide.com.au
P
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
ACT Aged Care Homes listed by Councils (LGAs) and then Suburbs ACT
Notes
PHONE (02)
1st time user See page 150
DPS Advertisement Web Page Reference ID
ACT Council continued Monash 2904 David Harper House/Ralph Cartwright Ctr 15 & 27 Cockcroft Ave
6175 5192
170 149 s
W
D TF
169 64 67 67
W
D TF C D TF
Narrabundah 2604 Jindalee Aged Care Residence
277 Goyder St
6239 6800
Mountain View Aged Care Centre
301 Goyder St
6295 1044
Page 2614 RSL LifeCare Bill McKenzie Gardens
23 Burkitt St
6123 9000
Villaggio Sant' Antonio Residential AC
35 Burkitt St
6255 1794
137 136 83 79 s
Red Hill 2603
D TF D TF
12844 106 12862
g H CALD g H CALD
111 Carnegie Cr
1300 275 227
65 65
s
C
Adria Village
89 Fremantle Dr
6288 0198
Bupa Stirling
41 Fremantle Dr
6287 0200
40 40 144
s
D TF C TF
H
Uniting Eabrai Weston
12 Namatjira Dr
1800 864 846
Uniting Mirinjani Weston (HC)
15 Conder St
1800 864 846
s
DT
H
Uniting Mirinjani Weston (LC)
11 Namatjira Dr
1800 864 846
21 21 62 62 124 62
Stirling 2611
Weston 2611
s
PHONE (02)
T
11, 216 12841 56 12857 192D 20135 29, 61 12861 29, 61 12848 29, 61 12851
Aveo Freedom Aged Care Banora Point
2-4 Terranora Rd
Banora Point 2486
6678 1221
88
Aveo Freedom Aged Care Coffs Harbour
92 Taloumbi Rd
Coffs Harbour 2450
6678 1221
50
Aveo Freedom Aged Care Tamworth
51 Marius St
Tamworth 2340
9190 6626
55
Aveo Freedom Aged Care Tweed Heads
1-3 Soorley St
Tweed Heads 2485
6678 1221
72
Group Homes Australia Caringbah
Irrubel Rd
Caringbah 2229 1300 015 406 10
Group Homes Australia Hunters Hill
29 Earl St
Hunters Hill 2110 1300 015 406 10
Group Homes Australia Northern Beaches
98 Alameda Way
Warriewood 2102 1300 015 406
8
Group Homes Australia Rose Bay
685 New South Head Rd
Rose Bay 2029 1300 015 406
8
Group Homes Australia St Ives
Various locations in
St Ives 2075 1300 015 406
8
Group Homes Australia Vaucluse
111 New South Head Rd
Vaucluse 2030 1300 015 406
8
Group Homes Australia Waverley
46 Carrington Rd
Opal Endeavour Assisted Living Apartments
79 Hawkesbury Rd
Opal Hillside Assisted Living Apartments
3 Violet Town Rd
Sunrise Supported Living Forster/Tuncurry
11A Chapmans Rd
The Palazzo
5 Mary St
Waverley 2024 1300 015 406
12864
TF
C
Supported & Assisted Living (Advertisers only)
12849
Sup por 24/ ted Liv 7 Em ing 24 / ergen Total cy 7S Com uperv Call isor mu Dom nity F acil es On tic Serv ities Site ice Pur Resta s cha u ran t Reg se iste r e Ren d Nu rse tal Sm all P ets We lcom e
BaptistCare Carey Gardens
201, 240 12860
H
8
Springwood 2777
4754 6000
62
Mount Hutton 2290
4904 0100
47
Tuncurry 2428
5528 5000
78
Drummoyne 2047 1800 722 522 16
9999999 9999999 9999999 9999999 9999 9 9999 9 9999 9 9999 9 9999 9 99 9 9 99 9 9 9 99 99 9999 99 9999999 9 9999
9 9 9 9 9 9 9 9 9 9 9 9 9 9
DPS Web Advert Page ID
99
18012
99
19609
99
20926
99
18010
133
38991
133
38891
133
21161
133
21162
133
20225
133
22044
133
22045
IBC, OBC
21242
IBC, OBC
21241
94
18996
51
22161
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
www.Ag edCareGuide.com.au
Advertisers only listed below. All extra service providers are also listed in the directory on pages 151–202 PHONE (02)
62 Advantaged Care at Bondi Waters 47-51 O'Brien St Bondi Beach 2026 9365 9365 53 Advantaged Care at Georges Manor 111 Bellevue Ave Georges Hall 2198 8713 0800 143 Advantaged Care at Prestons Lodge 18 Melaleuca Pl Prestons 2170 8763 8333 132 Anglican Care Scenic Lodge Merewether 251 Scenic Dr Merewether 2291 1800 733 553 55 Anglicare Dorothy Boyt House 31 Raglan St Malabar 2036 1300 111 278 62 BaptistCare Griffith 45 Blaxland Cr Griffith 2603 1300 275 227 160 BaptistCare Shalom Centre 159-165 Balaclava Rd Macquarie Park 2113 1300 275 227 163 Bayswater Gardens 65 St Albans St Abbotsford 2046 9712 0100 85 Bella Vista Gardens 16 Fairway Dr Norwest 2153 9672 6155 142 Blacktown Aged Care 190 Stephen St Blacktown 2148 9622 1966 134 Calvary Haydon Retirement Community 2 Jaeger Cct Bruce 2617 1800 222 000 100 David Harper House/Ralph Cartwright Centre 15 & 27 Cockcroft Ave Monash 2904 6175 5192 170 Elizabeth Jenkins Place Aged Care Centre 8 Homestead Ave Collaroy 2097 9454 0400 126 Ferndale Gardens Aged Care Facility 33 Jersey Ave Mortdale 2223 9570 5555 136 Goodwin Village Ainslie 35 Bonney St Ainslie 2602 6175 5006 108 Huntingdon Gardens Aged Care Facility 1-11 Connemarra St Bexley 2207 8080 3850 171 IRT Kangara Waters 2 Joy Cummings Pl Belconnen 2617 13 44 78 100 IRT Links Seaside 1 Ross St Wollongong 2500 13 44 78 153 IRT Sarah Claydon 130 Princes Hwy Milton 2538 13 44 78 141 IRT Woonona 4 Popes Rd Woonona 2517 13 44 78 201 Lansdowne Gardens 11 Manns Ave Neutral Bay 2089 9953 0000 91 Mareeba Aged Care 6 Rannoch Ave Maclean 2463 6645 2966 118 Mark Moran Little Bay 1420 Anzac Pde Little Bay 2036 8197 6100 155 Mark Moran Vaucluse Cnr Old South Head Rd & Laguna St Vaucluse 2030 9366 7000 91 Minchinbury Manor Cnr John St & Rupertswood Rd Rooty Hill 2766 9832 5800 144 Moran Engadine 99 Caldarra Ave Engadine 2233 9548 7777 156 Moran Kellyville 35 Goodison St North Kellyville 2155 9881 4222 122 Moran Sylvania 29 Sylvania Rd Sylvania 2224 9532 6222 181 Opal Coffs Harbour 50 Lakes Dr Coffs Harbour 2450 6659 4800 123 Opal Florence Tower 7-9 Florence Pl Tweed Heads 2485 (07) 5590 2800 120 Opal Lourdes 95 Stanhope Rd Killara 2071 8467 3200 83 Opal Windward Manor 2 Windward Pde Chiswick 2046 9370 0600 114 Redleaf Manor Aged Care 16 Flavelle St Concord 2137 8762 6000 116 Residential Care by Montefiore Randwick 36 Dangar St Randwick 2031 1800 978 711 276 RFBI Basin View Masonic Village 130 The Wool Rd Basin View 2540 1800 181 959 50 Seven Hills Aged Care 1 Crews Rd Seven Hills 2147 9624 1088 104 St Brigid's Green 220 Maroubra Rd Maroubra 2035 8097 1775 66 St Patrick's Green 40 Chapel St Kogarah 2217 9097 9175 97 St Vincent's Care Services Edgecliff 2-6 Albert St Edgecliff 2027 1800 778 767 39 Tallwoods Corner Aged Care Service 1 Myra St Wahroonga 2076 9847 3888 76 William Cape Gardens 40 Pearce Rd Kanwal 2259 4392 4111 121
Advantaged Care at Barden Lodge
Note: 1. Pages 155, 159, 169, 175, 178
11 Barden Rd
Barden Ridge 2234 9532 2888
203
s W C DT F b H
of Sin Facilit gle y (B B e Boo edroom ds/Pla ked ces s w Extr Respit ith En ) suit a Se e Be es Pet rvices ds s on Sec Premis ure es D Sec emen ure ti a U G Spe arden nit cial is Tran t Palli sitio ative Ret n Care Care irem B ent eds L i vi ng O nsit e
see page 150 a for definitions
Size
Aged Care Homes with Extra Services
NSW & ACT 2020
Note 1 TF Note 1 DTF Note 1 DTF Note 1 DTF W TF W TF 160 s W DTF W C DTF 85 s W DTF 126 s W DTF H 42 W TF b 100 W DTF H 149 s W DTF 118 W DTF H 106 W DTF 108 s W DTF 113 W DTF 100 s W DTF 153 s W DTF 101 s W DTF
62 W 53 W 143 sW 100 sW 55
142 sW D F 79 s W DTF 80 s W DTF 155 s W DTF 91 s W DTF 100 W C DTF 156 W DTF 120 W DT 181 W DTF 123 s W C DTF 120 W DTF 35 W F 107
W DTF W DTF 276 s W DTF 50 W T bH 14 W TF b 66 W DTF 92 WCD F 37 sW TF 66 sW TF 103 s W DTF
DPS
Advert Web Page ID 20178 19822 18495 20741 105 19866
IFC-1, 55 14250 11, 216 20428 11, 216 13360 193D 21234 193D 20237 84 13259 101 18213 201, 240 12860 106 20564 5, 77 14291 201, 240 12856 5, 77 14265 161D 19424 161D 19168 161D 13531 161D 13120 193D 18963 63 13007 33D 18531 33D 20480 152 14208 49 20009 49 18876 49 18875 IBC, OBC 18791 IBC, OBC 18792 IBC, OBC 13378 IBC, OBC 19827 8-9 18292 88 18212 26 13811 84 13757 87 20017 87 20740 38 13502 163 19282 193D 18120
NSW & ACT 2020
204
Type
Adelene Retirement Village
Adria Village
Adria Village
Allity
Riverwood Retirement Living
West Albury
Anglican Care
Alum View Retirement Living
Bulahdelah
Buchanan Court Retirement Living
Merewether
VILLAGE
56 12857
Carey Bay Mount Hutton Tenambit Taree
Caddens Village
Caddens
Donald Robinson Village
Kirrawee
Flinders Village
Castle Hill
Glenhaven Green
Glenhaven
Goodwin Village
Woollahra
Gordon Village
Gordon
Hopetoun Village
Castle Hill
Kilvinton Village
Castle Hill
Lemongrove Gardens Village Mary Andrews Village
Penrith South Hurstville
Mowll Village
Castle Hill
Nuffield Village
Castle Hill
Oran Park Village
Oran Park
Rohini Village
Turramurra
Rooty Hill Village
Rooty Hill
St Davids Village
Forestville
St Johns Village
Glebe
St Lukes Village
Dapto
St Stephens Village
Penrith
The Ponds Village
The Ponds
Warriewood Brook
Warriewood
Warrina Village Woodberry Village Australian Unity Independent & Assisted Living
98 12955
Stirling 6288 0198
Carey Bay Retirement Living
Storm Retirement Living
Castle Hill Winston Hills
Woolooware Shores
Taren Point
Constitution Hill Retirement Community
Northmead
Elderslee Retirement Community
Bateau Bay
Greglea Retirement Community
Penshurst
Karagi Court Retirement Community
Bateau Bay
Kiah Lodge Retirement Community
Bateau Bay
Lifestyle Manor Retirement Community Mt Eymard Retirement Community
Bondi Bowral
Sienna Grange Retirement Community
Port Macquarie
The Governor's Retirement Community
Port Macquarie
* This section only includes organisations who have chosen to advertise
DPS Web Notes Advert Page ID
Wyoming 4325 3693
Booragul
Northwood Retirement Living
Fees/Costs
PHONE (02)
CA Brown Retirement Living Greenmount Gardens Retirement Living
Anglicare
AREA
Features
ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i te mu Sma nal Fac ilit ll Pe Don ts We ies lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed
Retirement Accommodation listed alphabetically by their Organisation* ADELENE RETIREMENT VILLAGE to ABCD continued to ABCD AUSTRALIAN UNITY INDEPENDENT & ASSISTED LIVING ORGANISATION Adelene Retirement Village
www.Ag edCareGuide.com.au
9 999 999 9 9999 9 6023 9700 9 9999 9 1800 733 553 9 9 9 1800 733 553 99 9 9 9 1800 733 553 9 99 99 9 1800 733 553 9 99 99 9 1800 733 553 9 99 9999 1800 733 553 9 9 9 1800 733 553 9 99 9 1300 111 278 9 999 99 1300 111 278 9 9 9 9 1300 111 278 99 99 9 9 1300 111 278 9 9 9 9 1300 111 278 9 9 9 9 9 1300 111 278 9 999 9 1300 111 278 99 99 9 9 1300 111 278 99 99 99 1300 111 278 9 99 9 9 1300 111 278 9 99 9 9 1300 111 278 99 99 9 9 1300 111 278 99 99 9 9 1300 111 278 9 99 9 9 1300 111 278 99 9 9 9 1300 111 278 99 999 9 1300 111 278 99 99 9 9 1300 111 278 9 9 9 9 1300 111 278 99 99 9 9 1300 111 278 99 9 9 9 1300 111 278 9 999 9 9 1300 111 278 9 99 9 9 1300 111 278 9 99 99 1300 111 278 99 99 9 9 1300 111 278 9 99 9 9 1300 294 519 9 9999 99 1300 899 301 9 9 9 99 9579 6444 9999 9 99 1300 899 301 9 9 9 99 1300 899 301 9 9 9 99 9971 8035 9 99 99 0428 164 087 9 99 99 99 1300 899 759 9 999 99 1300 149 290 9 99 9 99
Definitions see page 140 -141
8-9 19950 105 21934 105 19967 105 21499 105 13486 105 22063 105 21190 105 19513 IFC-1, 55 20621 IFC-1, 55 14349 IFC-1, 55 13461 IFC-1, 55 18959 IFC-1, 55 13482 IFC-1, 55 38967 IFC-1, 55 13509 IFC-1, 55 13203 IFC-1, 55 38973 IFC-1, 55 13640 IFC-1, 55 13277 IFC-1, 55 13216 IFC-1, 55 19886 IFC-1, 55 13466 IFC-1, 55 38966 IFC-1, 55 13484 IFC-1, 55 13485 IFC-1, 55 13554 IFC-1, 55 13483 IFC-1, 55 20622 IFC-1, 55 18958 IFC-1, 55 13229 IFC-1, 55 12954 IFC-1, 55 14261 42 20664 42 12874 42 12887 42 12886 42 12885 42 18987 42 12895 42 18988 42 18986
D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
www.Ag edCareGuide.com.au
NSW & ACT 2020
ORGANISATION Australian Unity Independent & Assisted Living continued Aveo Retirement Living
VILLAGE
AREA
PHONE (02)
99 19457
Banora Point Bayview Bella Vista Camden South
Fernbank
St Ives
Heydon Grove Independent Living Units Island Point
Mosman St Georges Basin
Lindfield Gardens
East Lindfield
Maple Grove
Casula
Minkara Resort
Bayview
Mountain View
Murwillumbah
Newcastle
Shortland
Peninsula Gardens
Bayview
Pittwater Palms
Avalon Beach
The Manors of Mosman
Mosman
Aminya Village
Baulkham Hills
Angus Bristow Village
Elderslie
Maranoa Village
Alstonville
The Gracewood Retirement Village Warena Village
Kellyville Bangor
Watermark
Wagga Wagga
Willandra Village
Macquarie Park
Buckland Retirement Village
Springwood
Lyndhurst Retirement Village
Springwood
Dalton Gardens
Ryde
Ephesus Retirement Community Haydon Village
Lambton Bruce
Mt Carmel Village
Maitland
Muswellbrook Village
Muswellbrook
Nazareth Village
Belmont North
St Francis Village
Eleebana
St Joseph's Village
Sandgate
St Luke's Village
Cooks Hill
Tanilba Shores Village
Tanilba Bay
Tours Terrace Village Catholic Healthcare
DPS Web Notes Advert Page ID
Banora Point
Camden Downs
Calvary Retirement Community
Fees/Costs
42 18990
Bella Vista
Buckland Aged Care Services
Features
Willandra Village & Bungalows Retirement Com'ty Cromer 1300 295 832 Bayview Gardens
BaptistCare NSW & ACT
Type
ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed
Retirement Accommodation listed alphabetically by their Organisation* AUSTRALIAN UNITY INDEPENDENT & ASSISTED LIVING cont'd ABCD continued to ABCD to CATHOLIC HEALTHCARE
205
Hamilton South
Aquinas Court Retirement Village
Springwood
Bishop McCabe Retirement Village
Towradgi
Charles O'Neill Retirement Village
Mona Vale
Emmaus Retirement Village
Kemps Creek
St Mary's Retirement Village
Berkeley
Note: 1. Stage one completed; further stages being constructed
9 9 99 99 6678 1221 9 99 99 9190 6626 9 9 99 99 9190 6626 9 99 99 9190 6626 9 99 99 9190 6626 9 9 99 9 9 9190 6626 9 9 9 99 4409 3328 9 99 99 9190 6626 9 9 99 99 9190 6626 9 99 99 9190 6626 9 9 999 99 6678 1221 9 9 9 99 4044 0887 9 9 99 Note 1 9190 6626 9 9 99 99 9190 6626 9 9 9 99 9190 6626 9 9 9 99 8896 3905 9 99999 9 4648 7170 9 9 9 9 9 6698 5718 9 99 9 9 1800 116 550 9 999 999 4658 0882 9 9 999 6925 8660 9 99 99 9346 1340 9 99 999 4752 2500 9 99 9 9 Note 2 4752 2500 9 99 9 9 Note 2 1800 222 000 9 99 9 9 1800 222 000 9 99 1800 222 000 9 999 99 1800 222 000 9 9 99 1800 222 000 9 999 99 1800 222 000 9 9 99 1800 222 000 9 9 99 1800 222 000 9 9 99 1800 222 000 9 99 1800 222 000 99 9 99 1800 222 000 9 99 1800 225 474 9 999 999 1800 225 474 9 9 9 999 1800 225 474 99 99 9 9 1800 225 474 9 999 999 1800 225 474 9 999 999
99 18576 99 22076 99 20525 99 18581 99 20527 99 20526 99 18578 99 13251 99 18575 99 21886 99 22077 99 18577 99 18579 99 18594 11, 216 13522 11, 216 20895 11, 216 19143 11, 216 20133 11, 216 13171 11, 216 21132 11, 216 13515 137 13166 137 13837 101 13318 101 12937 101 21350 101 21347 101 21346 101 21345 101 21348 101 13729 101 12936 101 21349 101 12938 32D 18569 32D 13884 32D 20811 32D 20808 32D 20809
2. Fee for service home care available
* This section only includes organisations who have chosen to advertise
Definitions see page 140 -141
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206
www.Ag edCareGuide.com.au
Type
DPS Web Notes Advert Page ID
CATHOLIC HEALTHCARE continued to IRT ORGANISATION Catholic Healthcare continued
VILLAGE
St Peter's Green Retirement Village
Dalpura Retirement Village
Wagga Wagga Norwest Coffs Harbour
Forestville Retirement Village
Forestville
Green Hills Retirement Village
East Maitland
Henley Brae Retirement Village Highfield Court Retirement Village Pendle Hill Retirement Village Tasman Court Retirement Village Farrer Village by Goodwin The Central by Goodwin
Mittagong Mayfield Pendle Hill Thirroul Farrer Crace
Village Ainslie
Ainslie
Village Monash
Monash
St Brigid's Green
Maroubra
St Patrick's Green
Kogarah
32D 20814 999 32D 20810 9 9 32D 20607 999 32D 39052 9 9 193D 21507 9 104 13769 99 104 20800 99 104 13767 9 9 104 20167 999 104 13768 9 9 104 13478 99 104 13766 99 9 9 Note 1 201, 240 12858 201, 240 21255 9 9 201, 240 12856 9 9 201, 240 12860 9 9 87 20017 99 87 20740 99
Caringbah
Caringbah 1300 015 406
See Supported and Assisted Living Table page 202
133 38991
Hunters Hill
Hunters Hill 1300 015 406
See Supported and Assisted Living Table page 202
133 38891
Northern Beaches
Warriewood 1300 015 406
See Supported and Assisted Living Table page 202
133 21161
Rose Bay 1300 015 406
See Supported and Assisted Living Table page 202
133 21162
St Ives 1300 015 406
See Supported and Assisted Living Table page 202
133 20225
Vaucluse
Vaucluse 1300 015 406
See Supported and Assisted Living Table page 202
133 22044
Waverley
Waverley 1300 015 406
See Supported and Assisted Living Table page 202
133 22045
Rose Bay St Ives
IRT
9 9999 99 99 9 1800 225 474 9 9999 1800 225 474 99 99 9672 6866 9 999 1800 005 484 9 9 1800 005 484 9 9 1800 005 484 99 999 1800 005 484 9 99 1800 005 484 99 99 1800 005 484 99 999 1800 005 484 99 9 5109 2000 9 999 6175 5057 9 99 6175 5006 9 9999 6175 5192 9 9999 8097 1775 9 9 999 9097 9175 9 9 999
Croydon
Cranbrook Residences
Group Homes Australia
Lane Cove North 1800 225 474
The Brighton Retirement Village
Fresh Hope Care
Greengate Property Group
PHONE (02)
Orange 1800 225 474
Cranbrook Care
Goodwin Aged Care Services
AREA
The Bailly Retirement Village The Haven Retirement Living
Fees/Costs
Features
ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i te mu Sma nal Fac ilit ll Pe Don ts We ies lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed
Retirement Accommodation listed alphabetically by their Organisation*
Birch Villa
Corrimal
13 44 78
Braeside
Keiraville
13 44 78
Culburra Beach
13 44 78
Dalmeny
13 44 78
Wollongong
13 44 78
Corrimal
13 44 78
Greenwell Gardens
Nowra
13 44 78
Harbourside
Kiama
13 44 78
Henry Brooks Estate at IRT Kanahooka
Kanahooka
13 44 78
Howard Court at IRT Pioneer Place
Wollongong
13 44 78
Belconnen
13 44 78
Wollongong
13 44 78
Campbelltown
13 44 78
Moruya
13 44 78
Wollongong
13 44 78
Peakhurst
13 44 78
Milton
13 44 78
Culburra Beach Dalmeny Diment Towers Edwina
Kangara Waters Links Seaside Macarthur Moruya Parkside at IRT Pioneer Place Peakhurst Sarah Claydon Note: 1. Undergoing redevelopment, Stage 2 selling off the plan now * This section only includes organisations who have chosen to advertise
9 9 9 9 99 9 9 9 9 9 9 9 99 9 9 99 99
Definitions see page 140 -141
9 9 999 99 99 9 99 9 999 9 99 99 999 999 99 99 99
9 9 9 9 9 9
161D 13092
9
161D 13161
9 9 9 99 9 9 9 9 9
161D 13151
9 9
161D 13133 161D 14230 161D 13228 161D 14202 161D 13108 161D 13148 161D 38993 161D 19424 161D 19168 161D 13072 161D 13718 161D 21489 161D 14043 161D 13531
D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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NSW & ACT 2020
Type
DPS Web Notes Advert Page ID
IRT continued to RETIREAUSTRALIA ORGANISATION IRT continued
VILLAGE
Seaview St Georges Basin Tarrawanna Gardens The Clyde Thomas Holt Kilpatrick Court Thomas Holt Kirrawee Thomas Holt Stafford Court Towradgi Park Towradgi Park Lodge William Beach Gardens at IRT Kanahooka Woolwich Woonona
LDK Seniors' Living
Greenway Views The Landings
Mark Moran Group
Vaucluse
Opal Aged Care
Endeavour Assisted Living Apartments Hillside
Peninsula Village
PHONE (02)
Woonona
13 44 78
St Georges Basin
13 44 78
9 9 9 999 Tarrawanna 13 44 78 9 9 Batemans Bay 13 44 78 9 9 Sutherland 9545 4799 9 9 Kirrawee 9545 4799 9 99 Jannali 9545 4799 9 9 Towradgi 13 44 78 99 9 Towradgi 13 44 78 9 9 Kanahooka 13 44 78 99 999 Woolwich 13 44 78 9 99 Woonona 13 44 78 99 99 Greenway 1300 535 000 9 99999 North Turramurra 1300 840 215 9 9999 Vaucluse 9366 7000 9 99 Mount Hutton 4904 0100 Mount Hutton 4904 0100 Morisset Park 1800 650 070
Cooinda Village Umina Beach
Umina Beach Umina Beach Ashfield
Beecroft Retirement Village
Beecroft
Bowral Retirement Village
Bowral
Burwood Kirk Apartments
Burwood
Chatswood Retirement Village Corowa Retirement Village
Hughes Chatswood Corowa
Drummoyne Retirement Village - Iona
Drummoyne
East Gosford Retirement Village
East Gosford
Marsfield Retirement Village
Eastwood
Roseville Retirement Village
Roseville
Stockton Retirement Village
Stockton
The Terraces Retirement Village West Wyalong Retirement Village Belrose Country Club Retirement Village Boambee Gardens Retirement Village Note: 1. New development due for completion mid 2020
* This section only includes organisations who have chosen to advertise
Paddington West Wyalong Belrose Toormina
9 9
9 9 9 9
9 9 9 9 9
161D 13156 161D 13746 161D 13158 161D 13761
9 9 9
9 Note 1 9 9 99
See Supported and Assisted Living Table page 202
Springwood 4754 6000
Ambleside Village Morisset Park
Canberra St Andrew's Village
RetireAustralia
AREA
Hillside Assisted Living Apartments
Peninsula Villages Umina Beach Presbyterian Aged Care NSW & ACT Ashfield Pitt Wood Retirement Village
Fees/Costs
Features
ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed
Retirement Accommodation listed alphabetically by their Organisation*
207
9
99
Definitions see page 140 -141
161D 13346 161D 20914 161D 13090 161D 13175 161D 13073 161D 13031 161D 13120 103 38373 103 38817 33D 20480 IBC, OBC 21242
99
IBC, OBC 12927
99 99 9 9 99 99 99 999 9 9 9 9 999 9 9 9 9 99 9 9
100 20518
9 9 999 9 9 9
17 13679
See Supported and Assisted Living Table page 202
9 99 1800 650 070 9 9 1800 650 070 99 99 1800 722 679 9 999 1800 722 679 9 1800 722 679 99 999 1800 722 679 9 99 6283 4999 9 99 9419 5932 9 6033 3644 99 1800 722 679 9 999 1800 722 679 99 9 9 1800 722 679 99 99 9416 5054 9 1800 722 679 99 9 1800 722 679 9 999 6972 3805 99 9 1300 687 738 9 9 99 1300 687 738 9 9 99
161D 19829
IBC, OBC 21241 100 13491 100 14039 17 20640 17 13840 17 13841 17 21838 17 12852 17 13842 17 13843 17 18936 17 13397 17 13845 17 13892 17 14048 17 13925 107 19802 107 20469
D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
Type
Retirement Accommodation listed alphabetically by their Organisation* RETREAT CARE continued to SOUTHERN CROSS CARE (NSW & ACT) ORGANISATION RetireAustralia continued
VILLAGE
Bramblewood Retirement Village
Royal Freemasons' Benevolent Institution (RFBI)
Scalabrini Village
AREA
Normanhurst 1300 687 738
Forresters Beach 0417 827 456
Merrylands West 1800 870 427
Cootamundra Village
Cootamundra 1800 870 427
Drummoyne 1800 722 522
Caringbah
Freemason Village
Harden
Garran Village
Garran
George O'Neill Court
Braddon
Haseler Court
Braddon
John Cahill Village Karinya Village
Yarralumla Corowa
Kildare Court
Maroubra
Marsfield Village
Marsfield
Mawson Court
Fees/Costs
PHONE (02)
The Palazzo Southern Cross Care (NSW & ACT) Cardinal Gilroy Village Fatima Court
Features
DPS Web Notes Advert Page ID
9 9 9 Glengara Retirement Village Tumbi Umbi 0417 827 456 9 Murray Gardens Retirement Village East Albury 1300 687 738 9 9 Newling Gardens Retirement Village Armidale 1300 687 738 9 Queens Park Retirement Village Waverley 1300 687 738 9 9 Riverina Gums Retirement Village Wagga Wagga 1300 687 738 9 9 Tarragal Glen Retirement Village Erina 0414 015 933 9 9 Wood Glen Retirement Village Erina 0414 015 933 9 Bangalor Retreat Tweed Heads West (07) 5599 9803 999 Armidale Masonic Retirement Village Armidale 1800 181 959 9 Basin View Masonic Retirement Village Basin View 1800 181 959 9 Bathurst Masonic Retirement Village Bathurst 1800 181 959 99 Bellingen Masonic Retirement Village Bellingen 1800 181 959 99 Berry Masonic Retirement Village Berry 1800 181 959 9 Cessnock Masonic Retirement Village Cessnock 1800 181 959 9 Coffs Harbour Masonic Retirement Village Coffs Harbour 1800 181 959 99 Dubbo Masonic Retirement Village Dubbo 1800 181 959 9 Glen Innes Masonic Retirement Village Glen Innes 1800 181 959 9 Goulburn Masonic Retirement Village Goulburn 1800 181 959 99 Hawkins Masonic Retirement Village Edgeworth 1800 181 959 99 Holt Masonic Retirement Village Holt 1800 181 959 9 Lake Haven Masonic Retirement Village Lake Haven 1800 181 959 99 Leeton Masonic Retirement Village Leeton 1800 181 959 9 Moonbi Masonic Retirement Village Moonbi 1800 181 959 9 Moss Vale Masonic Retirement Village Moss Vale 1800 181 959 9 Pearce Masonic Retirement Village Pearce 1800 181 959 99 Tamworth Masonic RV Campbell Court Tamworth 1800 181 959 9 Tamworth Masonic RV Smith Court Tamworth 1800 181 959 9 Forresters Beach Retirement Village
Retreat Care
www.Ag edCareGuide.com.au
ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i te mu Sma nal Fac ilit ll Pe Don ts We ies lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed
208
Caves Beach
9 9 99 99 99 99 99 9 9 99 99 9 9 Note 1 99 99 99 99 99 99 9999999 9 999 99 9999 99 999 99 999 99 999 99 999 99 999 9 999 99 999 99 999 99 999 99 99 99 999 99 999 99 999 999 9 999 999 9 999
See Supported and Assisted Living Table page 202
9 9 1800 870 427 9 1800 870 427 99 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9
99 99 9 9 99
99 9 99 99
107 21019 107 20470 107 20471 107 20472 107 21021 107 19804 107 20473 107 20474 107 20475 64D 14010 26 13677 26 21399 26 21394 26 21386 26 21395 26 21396 26 21397 26 13603 26 21387 26 21398 26 21384 26 21381 26 21392 26 21390 26 21388 26 12991 26 12859 26 13316 26 13315 51 22161
99
73 13455
99 999 99 99 99 99 9 9 9 9
73 13474
73 38631 73 38635 73 12863 73 18856 73 21481 73 18858 73 38637 73 38647 73 38649 73 38648
Note: 1. Units are strata titled * This section only includes organisations who have chosen to advertise
Definitions see page 140 -141
D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
www.Ag edCareGuide.com.au
NSW & ACT 2020
Type
VILLAGE ORGANISATION Southern Cross Care (NSW & ACT) Nordby Village continued Ozanam Village
Palm Villa Patrick Minahan Village
Lavington Marrickville
Manly Vale
South Coogee Village
South Coogee Moama Parkes
St Joseph's Village
Tweed Heads South
St Martha's Village
Banora Point
Temora Village
Temora
Thirroul Village
Thirroul
Thomas Dunlea Court
Kirrawee
Thornton Park Village
Penrith
Auburn Independent Living
Campbell Young Auburn Heathcote
Macquarie Lodge Retirement Village
Arncliffe
Warringah Place Retirement Village
Collaroy
Woodport Retirement Village Amala Bankstown Uniting Centre Bowden Brae Bramley
Erina Gordon Bankstown Normanhurst Beecroft
Carinya Epping
Epping
Carinya Orange
Orange
Carlton Court Caroona Goonellabah
Granville Goonellabah
Caroona Woodburn
Woodburn
Chapman Close
Chatswood
Clifton
Crookwell
Colin McFadyen
Hurstville
Cooinda
Batemans Bay
Coombah Epping
Epping
Copeland Gardens
Beecroft
Denison Court
Hamilton
Edinglassie
Emu Plains
Farmborough Grove
Unanderra
Note: 1. Site currently undergoing redevelopment, conditions apply for residents * This section only includes organisations who have chosen to advertise
9 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 632 314 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 870 427 9 1800 958 003 9 1800 870 427 9 1800 870 427 9 1800 778 767 9 1800 778 767 9 1300 456 227 9 9971 1933 9 4365 9368 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9 1800 864 846 9
Garran 1800 870 427
Santa Monica Village
Heathcote
Uniting Independent Living
West Pennant Hills 1800 870 427
Bateau Bay
Young Village
The Salvation Army Aged Care
PHONE (02)
Reynolds Court
WE O'Brien Court St Vincent's Care Services
AREA
Plumpton
Southern Cross Care Village, Parkes
Fees/Costs
DPS Web Notes Advert Page ID
Plumpton Village
Southern Cross Care St Aloysius Village
Features
ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed
Retirement Accommodation listed alphabetically by their Organisation* SOUTHERN CROSS CARE (NSW & ACT) cont'd to UNITING INDEPENDENT LIVING
209
999 99 9 9 9 99 99 9 99 99 99 99 9 9 9 999 9 999 99 999 999 999 999 999 99 999 99 99 999 999 99 9 99 99 9 99 99 9 999 99
9 9 9 99 9 99 99 9 99 9 9 9 99 99 99
73 38628
99 9 99 9 9 99 99 999 9 9 9 9 9 9 Note 1 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 Note 2 9 9 9 9 9 9 9 9
73 18857
73 38627 73 38650 73 13475 73 38633 73 38484 73 19281 73 38636 73 21003 73 38634 73 38629 73 38630 73 18855 73 19280 73 13465 73 38371 73 38632 38 21418 38 14032 106 20834 106 14214 106 20832 29, 61 20624 29, 61 18957 29, 61 19733 29, 61 21253 29, 61 13433 29, 61 14271 29, 61 13428 29, 61 13292 29, 61 13293 29, 61 13693 29, 61 13420 29, 61 13401 29, 61 13424 29, 61 13432 29, 61 13436 29, 61 13411 29, 61 20829 29, 61 18916
2. Site currently undergoing redevelopment Definitions see page 140 -141
D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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Type
Retirement Accommodation listed alphabetically by their Organisation* UNITING INDEPENDENT LIVING continued to VILLAGE PROJECTS ORGANISATION Uniting Independent Living continued
Village Projects
VILLAGE
Forest
www.Ag edCareGuide.com.au
AREA
Features
DPS Web Notes Advert Page ID
PHONE (02)
Peakhurst 1800 864 846
9 999 Hawkesbury Richmond Richmond 1800 864 846 9 9 9 Helene Walter Casino Independent Living Casino 1800 864 846 99 Kankama Liverpool Liverpool 1800 864 846 9 999 Kentgrove Kenthurst 1800 864 846 9 99 Killarney Mosman Mosman 1800 864 846 9 99 Koinonia Randwick Randwick 1800 864 846 9 99 Lakeview Shellharbour Shellharbour 1800 864 846 9 99 Lindfield Lindfield 1800 864 846 9 9 Manning Nowra 1800 864 846 9 99 Mawarra, West Pennant Hills West Pennant Hills 1800 864 846 9 9 Mayflower Edina Bondi Junction Bondi Junction 1800 864 846 9 9 Mayflower Gerringong Gerringong 1800 864 846 9 99 Mayflower Pendle Hill Old Toongabbie 1800 864 846 9 99 Mayflower Rockdale Rockdale 1800 864 846 9 9 Mayflower Wentworthville Wentworthville 1800 864 846 9 99 Mayflower Westmead Westmead 1800 864 846 9 999 Mirinjani Weston 1800 864 846 9 999 Mullauna Blacktown 1800 864 846 9 999 Nareen Gardens Bateau Bay Bateau Bay 1800 864 846 9 9 Nareen Terrace Hamlyn Terrace Hamlyn Terrace 1800 864 846 9 999 Nareena Figtree Figtree 1800 864 846 9 9 Narla Belmont North 1800 864 846 9 99 Northaven Turramurra Turramurra 1800 864 846 9 99 Northaven West Pymble West Pymble 1800 864 846 9 9 Nulgara Oatley 1800 864 846 9 99 Pindari Ryde 1800 864 846 9 9 Pinewood Earlwood 1800 864 846 9 99 Salamander Bay Salamander Bay 1800 864 846 9 999 Scenic Court Caves Beach 1800 864 846 9 9 St Aidan's Court Narrabundah 1800 864 846 9 9 St Andrew's North Tamworth 1800 864 846 9 99 St Margaret's Turramurra 1800 864 846 9 9 The Garrison Mosman 1800 864 846 9 99 Tredinnick Forestville 1800 864 846 9 99 Wesley Heights Manly 1800 864 846 9 99 West Pymble West Pymble 1800 864 846 9 99 Wirreanda West Pennant Hills 1800 864 846 9 999 Woodfield Terraces Croydon 1800 864 846 9 99 Sunrise Supported Living Forster/Tuncurry Tuncurry 5528 5000 9 9999
* This section only includes organisations who have chosen to advertise
Fees/Costs
ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i te mu Sma nal Fac ilit ll Pe Don ts We ies lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed
210
Definitions see page 140 -141
9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9
9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9
29, 61 13500 29, 61 20828 29, 61 13396 29, 61 18240 29, 61 13643 29, 61 20706 29, 61 13689 29, 61 13913 29, 61 13430 29, 61 13659 29, 61 13410 29, 61 13691 29, 61 13418 29, 61 13395 29, 61 13518 29, 61 13414 29, 61 20830 29, 61 12871 29, 61 18239 29, 61 18226 29, 61 20492 29, 61 13419 29, 61 20491 29, 61 13389 29, 61 21504 29, 61 13399 29, 61 13536 29, 61 13498 29, 61 20489 29, 61 13421 29, 61 12872 29, 61 18227 29, 61 13437 29, 61 19735 29, 61 13694 29, 61 19732 29, 61 13438 29, 61 12883 29, 61 13386 94 18996
D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
Home Care Packages directory – Approved Providers Home Care Package (HCP) approved providers provide home care and support services to members of the community who live at home. If you’ve been approved for a Government funded Home Care Package of any type you may approach any Home Care Package approved provider to provide the services you need. Some providers may only provide services in one region while others can service multiple areas. On the following pages you’ll find alphabetical lists of approved providers, in NSW and ACT. To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages. The list on page 214 is a quick reference guide to help you find in which group council districts are listed. For example Central Coast LGA is grouped under Northern Sydney. The colour coded maps on the following pages show you which council districts are grouped together.
How to read the HCP table The table on the next few pages lists Home Care Packages approved providers in alphabetical order, detailing the Home Care Packages level they offer and if they offer any package supplements. Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au. The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance. The hours of care are increased at each level of care i.e. more hours of care and services are provided under Home Care Package Level 4 and the least under Home Care Package Level 1. Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged Y, people with housing needs or at risk of homelessness e, or for people who live in rural, remote or isolated areas t. Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.
211
H O M E
HCPs New South Wales & ACT
www.Ag edCareGuide.com.au
C A R E
P A C K A G E S
NSW & ACT 2020
212
www.Ag edCareGuide.com.au
These maps provide you with a geographical reference to the LGA areas in New South Wales (NSW) including Australian Capital Territory (ACT). TWEED KYOGLE
INVERELL GWYDIR
BREWARRINA
BOURKE
BALLINA
RICHMOND VALLEY
TENTERFIELD
MOREE PLAINS
BYRON
LISMORE
GLEN INNES SEVERN
CLARENCE VALLEY
WALGETT
COFFS HARBOUR ARMIDALE
NARRABRI
NAMBUCCA
TAMWORTH
COONAMBLE
KEMPSEY
GUNNEDAH
WALCHA PORT MACQUARIE-HASTINGS
WARREN BOGAN
BELLINGEN
URALLA
LIVERPOOL PLAINS
GILGANDRA
COBAR
WARRUMBUNGLE UPPER HUNTER NARROMINE DUBBO
S MU
MID WESTERN
SINGLETON
ORANGE
FORBES CARRATHOOL
COWRA BLAND
BATHURST
LITHGOW
BLAYNEY
NARRANDERA
COOLAMON
BLUE MOUNTAINS
WOLLONDILLY
HILLTOPS
WOLLONGONG
UPPER LACHLAN
LOCKHART
MURRAY RIVER BERRIGAN
KIAMA SHOALHAVEN
YASS VALLEY
WAGGA WAGGA SNOWY VALLEYS
FEDERATION
See Sydney Inset
WINGECARRIBEE SHELLHARBOUR
GOULBURNMULWAREE
JUNEE COOTAMUNDRAGUNDAGAI
EDWARD RIVER
LAKE MACQUARIE
CENTRAL COAST
OBERON
WEDDIN
TEMORA
NEWCASTLE
HAWKESBURY
LEETON MURRUMBIDGEE
PORT STEPHENS MAITLAND
CESSNOCK CABONNE
HAY
DUNGOG
PARKES
LACHLAN
GRIFFITH
R LLB WE
MID COAST
K OO
ACT
QUEANBEYANPALERANG
GREATER HUME EUROBODALLA
ALBURY SNOWY MONARO
BEGA VALLEY
UNINCORPORATED NSW
Regional NSW BROKEN HILL
CENTRAL DARLING
WENTWORTH BALRANALD
Greater Sydney Metropolitan
Australian Capital Territory
Northern Sydney
Northern NSW
South Eastern Sydney
Southern NSW
South Western Sydney
South Western NSW
Inner Western Sydney
Western NSW
Western Sydney
www.Ag edCareGuide.com.au
NSW & ACT 2020
213
Sydney Inset
THE HILLS
HORNSBY NORTHERN BEACHES
BLACKTOWN
KU-RING-GAI
PENRITH PARRAMATTA
RYDE
WARRINGAH
WILLOUGHBY
CUMBERLAND FAIRFIELD
See Sydney Detail Inset
CANTERBURYBANKSTOWN
LIVERPOOL
CAMDEN
CAMPBELLTOWN
SUTHERLAND
Sydney Detail Inset LANE COVE HUNTERS HILL
MOSMAN NORTH SYDNEY
CANADA BAY
Sydney
STRATHFIELD BURWOOD
INNER WEST
SYDNEY
WAVERLEY RANDWICK
BAYSIDE GEORGES RIVER
WOOLLAHRA
NSW & ACT 2020
214
www.Ag edCareGuide.com.au
The index below provides you with an alphabetical list of Councils and the regions they are grouped in.
Council District Bayside Blacktown Blue Mountains
Sydney Metro South Eastern Sydney
Council District
Sydney Metro
Council District
Hawkesbury
Western Sydney
Penrith
Western Sydney
Hornsby
Northern Sydney
Randwick Ryde
Sydney Metro Western Sydney South Eastern Sydney
Western Sydney
Hunters Hill
Northern Sydney
Burwood
Inner Western Sydney
Inner West
Inner Western Sydney
Strathfield
Inner Western Sydney
Northern Sydney
Camden
South Western Sydney
Ku-ring-gai
Northern Sydney
Sutherland
South Eastern Sydney
Campbelltown
South Western Sydney
Lane Cove
Northern Sydney
Sydney
Inner Western Sydney
Canada Bay
Inner Western Sydney
Lithgow
Western Sydney
The Hills
Western Sydney
Canterbury-Bankstown
Inner Western Sydney
Liverpool
South Western Sydney
Waverley
South Eastern Sydney
Central Coast
Northern Sydney
Mosman
Northern Sydney
Willoughby
Cumberland
Western Sydney
North Sydney
Northern Sydney
Wingecarribee
South Western Sydney
Northern Sydney
Fairfield
South Western Sydney
Northern Beaches
Northern Sydney
Wollondilly
South Western Sydney
Georges River
South Eastern Sydney
Parramatta
Western Sydney
Woollahra
South Eastern Sydney
Council District ACT Albury
Regional NSW ACT South Western NSW
Council District
Regional NSW
Council District
Regional NSW
Forbes
Western NSW
Newcastle
Northern NSW
Gilgandra
Western NSW
Oberon
Western NSW
Armidale
Northern NSW
Glen Innes Severn
Northern NSW
Orange
Western NSW
Ballina
Northern NSW
Goulburn-Mulwaree
Southern NSW
Parkes
Western NSW
Balranald
Western NSW
Greater Hume
South Western NSW
Port Macquarie-Hastings
Northern NSW
Bathurst
Western NSW
Griffith
South Western NSW
Port Stephens
Northern NSW
Bega Valley
Southern NSW
Gunnedah
Northern NSW
Queanbeyan-Palerang
Southern NSW
Bellingen
Northern NSW
Gwydir
Northern NSW
Richmond Valley
Northern NSW
Berrigan
South Western NSW
Hay
South Western NSW
Shellharbour
Southern NSW
Bland
South Western NSW
Hilltops
South Western NSW
Shoalhaven
Southern NSW
Blayney
Western NSW
Inverell
Northern NSW
Singleton
Northern NSW
Bogan
Western NSW
Junee
South Western NSW
Snowy Monaro
Southern NSW
Bourke
Western NSW
Kempsey
Northern NSW
Snowy Valleys
South Western NSW
Brewarrina
Western NSW
Kiama
Southern NSW
Tamworth
Broken Hill
Western NSW
Kyogle
Northern NSW
Temora
Byron
Northern NSW
Lachlan
Western NSW
Tenterfield
Cabonne
Western NSW
Lake Macquarie
Northern NSW
Tumbarumba
Carrathool
Northern NSW South Western NSW Northern NSW South Western NSW
South Western NSW
Leeton
South Western NSW
Tweed
Northern NSW
Central Darling
Western NSW
Lismore
Northern NSW
Upper Hunter
Northern NSW
Cessnock
Northern NSW
Liverpool Plains
Northern NSW
Upper Lachlan
Southern NSW
Clarence Valley
Northern NSW
Lockhart
South Western NSW
Uralla
Northern NSW
Cobar
Western NSW
Maitland
Northern NSW
Wagga Wagga
Northern NSW
Coffs Harbour
South Western NSW
Mid Coast
Northern NSW
Walcha
Northern NSW
Coolamon
South Western NSW
Mid Western
Western NSW
Walgett
Western NSW
Coonamble
Western NSW
Moree Plains
Northern NSW
Warren
Western NSW
South Western NSW
Murray River
South Western NSW
Warrumbungle
Western NSW
Weddin
Western NSW
Cootamundra-Gundagai Cowra
Western NSW
Murrumbidgee
South Western NSW
Dubbo
Western NSW
Muswellbrook
Northern NSW
Wentworth
Western NSW
Northern NSW
Nambucca
Northern NSW
Wollongong
Southern NSW
Narrabri
Northern NSW
Yass Valley
Southern NSW
Dungog Edward River
South Western NSW
Eurobodalla
Southern NSW
Narrandera
South Western NSW
Federation
South Western NSW
Narromine
Western NSW
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NSW & ACT 2020
215
These icons help you find the packages that are most suitable for you.
8
Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney
General packages suitable for all eligible clients
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER
Care 3653Bridges Home Care Packages Abel TasmanCommunity Care Adssi In-homeCommunity Home Care Packages Advance DiversitySupport Alliance CommunityService Help at Home Service Anglican Care Home Care Central Coast Region Anglicare At Home Southern Region Anglicare At Home Sydney Metro Region ANHF Home Care Services annecto at Home Supp Inner West Sydney at Home Support Nepean annecto at Home Support South East Sydney annecto at Home Support South West Sydney annecto at Home Support Western Sydney annecto Services Feros Care Central Coast AtAt Home Home Services Feros Care Inner West Sydney Services Feros Care Northern Sydney AtAt Home Services Feros Care South East Sydney At Home Home Services Feros Care South West Sydney Auburn Services (ADSI) AustralianDiversity Community Association Australian Chinese Community Association City Centre Australian Chinese Community Association Northern Centre Australian Chinese Care Services Metropolitan NSW Australian Home Unity Home Service Alleena Region Australian Unity Home Care Service Calare Region Australian Unity Home Care Service Central Coast Region Australian Unity Home Care Service Daramulen Region Australian Unity Home Care Service Eastern Sydney Region Australian Unity Home Care Care Harbour North Region Australian Unity Home Care Service Inner South West Region Note: 1. Arabic, Bosnian, Chinese, Greek, Italian,Service Macedonian, Maltese, Russian, Spanish
t
Packages for people who live in rural, remote or isolated areas
Home Care Packages Levels
1300 327 434
Notes
9645 3388 1300 578 478 9136 4788 9310 6511 1800 733 553 1300 111 278 1300 111 278 9784 0868 1800 266 328 1800 266 328 1800 266 328 1800 266 328 1800 266 328 1300 763 583 1300 763 583 1300 763 583 1300 763 583 1300 763 583 9648 2008 9281 1377 9281 1377 9412 3488 1300 303 770 1300 797 606 1300 160 170 1300 160 170 1300 797 606 1300 160 170 1300 160 170 1300 160 170
1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234
g
Cultural Environment
Home Care Packages Supplement
PHONE (02)
1300 365 248
R
Packages for Veterans
Advert Page
8Z 15 8ZeYtR 8Z ATSI, CALD, LGBTIQ 8Zeg Note 1 8Zg 8 105 8ZR IFC-1, 55 8ZetR IFC-1, 55 8ZeR Chinese, Vietnamese 8Zeg ATSI, CALD, LGBTIQ 8Zetg ATSI, CALD, LGBTIQ 8Zetg ATSI, CALD, LGBTIQ 8Zetg ATSI, CALD, LGBTIQ 8Zetg ATSI, CALD, LGBTIQ 8Zetg 8 8 8ZeR 8 8 8 8ZeYtRg Note 2 Chinese, Indo-Chinese 8ZeYg 8ZeYRg Chinese, Indo-Chinese 8ZeYR ATSI 42 8ZeRg 42 8ZetR 42 8ZeR ATSI 42 8ZeRg 42 8ZeYR 42 8ZeR 42 8ZeR
DPS Web ID 21850 20764 22118 13889 14045 18529 19235 13230 14097 19304 21546 21548 21550 21551 20772 21469 21472 20731 21473 21474 22258 18277 14143 22012 20463 21063 22220 22236 20987 21341 22240 22234
2. Asian, CALD, Chinese, Indo-Chinese, Vietnamese
Aged Care Navigators If you or somebody you know needs help to understand and navigate the Aged Care Systems in NSW or the ACT you can call COTA NSW on (02) 8268 9601 or COTA ACT on (02) 6282 3777. ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney
216
A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER
Australian Unity Home Care Service Inner West Region
Unity Home Care Service Macquarie Region Australian Unity Home Care Service Ngangana Region Australian Australian Unity Home Care Service Northern Sydney Region
1300 160 170 1300 160 170 1300 797 606 1300 160 170 1300 160 170
Australian Unity Home Care Service Sutherland Region
1300 160 170 1300 797 606 1300 797 606 1300 160 170 1800 911 989 8717 0180 1300 368 991 1300 275 227
Home Care Packages Supplement
Notes
PHONE (02)
Australian Unity Home Care Service South West Sydney Region
Unity Home Care Service Wangary Region Australian Unity Home Care Service Warrambucca Region Australian Unity Home Care Service Western Sydney Region Australian Living HomeServe Baldwin City Aged Care Home Based Care Bankstown In Home Care Bannister BaptistCare Home Services NSW Note: 1. Packages for clients in Baldwin Living retirement villages only
Home Care Packages Levels
www.Ag edCareGuide.com.au
1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234
8ZeYR 8ZeR 8ZeYtRg ATSI 8ZeR 8ZeYR 8ZeYR ATSI 8ZeRg ATSI 8ZeRg 8ZeR Note 1 8ZR 8ZeR 8Ze 8ZeYtR
Advert Page
DPS Web ID
42 19850 42 22235 42 22227 42 22239 42 19841 42 22228 42 13938 42 18896 42 22233 22073 14095 20709 11, 216 13893
baptistcare.org.au/athome 1300 275 227
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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217
These icons help you find the packages that are most suitable for you.
8
Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney
General packages suitable for all eligible clients
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER
PHONE (02)
Home Care Packages Levels
t
Packages for people who live in rural, remote or isolated areas
R
Packages for Veterans
g
Cultural Environment
Home Care Packages Supplement
Notes
Advert Page
DPS Web ID
Point Retirement Resort 8708 4700 1234 8 21819 Beauty Bethel Home Care 9797 3600 1234 8 13054 Better Living Home Care Packages 1300 307 344 22198 1234 8Z Bolton Clarke Central Coast At Home Support 1300 665 444 1234 8ZeRg CALD, LGBTIQ 21320 Bolton Clarke Sydney At Home Support 1300 665 444 1234 8ZetRg CALD, LGBTIQ 19825 Bower YNA 9222 9648 1234 8Z 19241 Bungree Aboriginal Association Home Care Packages 4350 0100 2 ATSI 13890 8g Calvary Community Care Sydney 1300 660 022 24 101 18129 8ZeR Candice Care 1800 226 342 1234 8ZeYtR 38289 Canterbury City Community Centre Home Care Packages 9750 9344 1234 8ZeRg CALD 21476 Connect 1800 370 575 1234 8ZeYR 18 17997 Care Care Home Care Packages 1300 590 590 1234 8Zeg CALD 13135 Carrington CASS Care 9718 7305 Note 1 14144 1234 8ZeYRg Catholic Healthcare Home Care Services Central Coast 1800 225 474 1234 8ZtR 32D 18953 Catholic Healthcare Home Care Services Central West 225 474 1234 8ZtR 32D 13779 Catholic Healthcare Home Care Serv Nepean/Blue Mountains 1800 1800 225 474 1234 8ZtR 32D 18949 Catholic Healthcare Home Care Services Sydney 1800 225 474 1234 8ZtRg Arabic, Russian 32D 13778 CatholicCare Sydney Home Care Packages 13 18 19 1234 8ZeYRg CALD, Italian, Vietnamese 13973 CCNB Home Care Packages 1300 002 262 1234 8ZeYR 14149 CHNC Home Care Packages 9645 3700 1234 8e 22276 council Community Care Services 9806 5121 1234 21589 CityCOASITof Parramatta Home Care Packages (NSW) 9564 0744 1234 8ZeRg CALD, Italian 13971 Coast Community Connections 4343 1888 13886 1234 8ZeY Comfort Home Care 8964 8856 1234 8Zt 38406 Cooperative Life Aged Care Services 1300 494 117 34 38414 8 CORE Community Services 8717 1500 1234 8Zeg Note 2 14061 Dementia Caring 1300 792 691 1234 8ZR 21972 EACH Community Services 9744 8017 1234 8g Note 3 14159 Home Care Packages 1300 003 224 1234 8ZetRg CALD 20137 EACH Living Services NSW 1300 202 003 1234 8Z 20862 Enrich Call Nursing 9600 6612 1234 8 21574 First Friends Home Care Services 1300 787 581 1234 8ZetR 22261 FiveGilgaiGoodAboriginal Home Care Packages 9832 3825 ATSI 13999 1234 8eg Group Home Australia Home Care Services 133 38424 GWC Community Services Inner West/North/South East Sydney 130095160152188406 1234 8Z Greek 14145 1234 8Zeg GWC Community Services South Western Sydney 2188 1234 8Zeg Greek 21213 Note: 1. CALD, Chinese, Indo-Chinese, Korean, Vietnamese 2. Arabic, Assyrian, Chinese,9516 European, Lebanese, Muslim, Thai, Vietnamese 3. Chinese, Indo-Chinese, Vietnamese ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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218
www.Ag edCareGuide.com.au
These icons help you find the packages that are most suitable for you.
8
Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney
General packages suitable for all eligible clients
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER
Home Care Packages Levels
t
Packages for people who live in rural, remote or isolated areas
g
Cultural Environment
Home Care Packages Supplement
PHONE (02)
Community Services Western Sydney 9516 2188 1234 8Zeg GWC At Home Central Coast 1800 826 166 1234 8ZeRg HammondCare HammondCare At Home Central West 1800 826 166 1234 8ZetR HammondCare At Home North Sydney 1800 826 166 1234 8ZeRg HammondCare At Home South East Sydney 1800 826 166 1234 8ZeRg HammondCare At Home South West Sydney 1800 826 166 1234 8ZeRg HammondCare At Home Western Sydney & Nepean 1800 826 166 1234 8ZeRg Harbison Burradoo 4868 6200 2 8 HCA Home 1300 422 111 1234 8ZeR Healthe Community Central Coast 4959 6711 1234 8ZeYR Healthe Community Hirondelle 9406 5066 1234 8ZeYR Healthe Community Hunter Nursing 4959 6711 1234 8tg Help at Home by Montefiore 1800 251 537 1234 8ZeRg HenderCare 1300 764 433 1234 8ZtR Hills Nursing 1300 131 393 1234 8ZtR Holdsworth Community 9302 3600 1234 8 Home Care Assistance North West & Inner West Sydney 9051 1000 1234 8ZeR Home Care Assistance South West & Outer West Sydney 8004 7137 1234 8ZeR Home Care Assistance Sydney City & East 9158 3880 1234 8Z Home Instead Senior Care Central Coast 4342 3477 1234 8 Home Instead Senior Care Penrith 4722 2256 1234 8 Home Instead Senior Care Sutherland 9526 2659 1234 8 Home Instead Senior Care Sydney Eastern Suburbs 1300 791 172 1234 8 Home Instead Senior Care Sydney Lower North Shore 9908 7206 Home Instead Senior Care Sydney North Shore & Northern Beaches 9144 2322 1234 8 1234 8 Home Instead Senior Care Sydney Upper North Shore 9980 2226 1234 8 Home Support Services 1800 854 300 1234 8ZetRg integratedliving Australia New South Wales 1300 782 896 1234 8ZetR Interchange Australia Home Care Packages 1300 112 334 34 8 IRT Home Care South East Sydney 13 44 78 1234 8ZeYR IRT Home Care South West Sydney 13 44 78 1234 8ZeYR IWAA Aged Care Services 8764 6425 1234 8Zeg JewishCare (NSW) Home Care Packages 1300 133 660 1234 8g Just Better Care Bankstown 9648 0899 1234 8Z Just Better Care Blue Mountains 4579 7137 1234 8Z Note: 1. ATSI, CALD, In Home Flexible/Overnight Respite & Cottage Respite 3. Hungarian, Italian, Jewish, Polish, Russian 2. Also Includes Hydrotherapy and Mental Health programs
R
Packages for Veterans
4. Arabic, Bosnian, CALD, Egyptian, Islamic, Lebanese, Muslim, South African, Turkish
Notes
Advert Page
DPS Web ID
CALD, Greek
18271
Note 1
14092 18596
ATSI, CALD
14136
ATSI, CALD
18598
ATSI, CALD
14094
ATSI, CALD
21029 14282 22391
Note 2
38576 38772
ATSI, CALD Note 3
22029 88 20057 21955 19902 21640 22006 22007 38497 18801 22096 18803 22089 22092 22091 22093
ATSI, CALD
21871 13980 21582 161D 13907 161D 13727
Note 4
38678
Note 5
14137 27 18582 27 38486
5. CALD, Eastern European, Hungarian, Jewish, Russian
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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219
These icons help you find the packages that are most suitable for you.
8
Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney
General packages suitable for all eligible clients
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER
PHONE (02)
Just Better Care Central Coast
4331 0200
Care Eastern Suburbs JustJust Better Better Hawkesbury Nepean Just Better Care Hills to Hornsby Just Better Care Care Inner West Care Macarthur/Central West JustJust Better Care Northern Beaches/Mosman Just Better Care Northern Suburbs Just Better Care Ryde/Parramatta Just Better Care St George Just Better KinCareBetter Care Sutherland KNC Home Care Packages KOPWA Community Services Get Care Let's Multicultural Home Care Packages Program MDSI Home Care Packages Meditech Care Home Care Packages Multicultural Home Care Services Nurses2u Home Care Services OurOxleyLadyHomeof Consolation Care PAC Eastern Suburbs Care Services PAC Inner West HomeHome Care Services Sydney Home Care Services PACPAWANorthern Community Care Home Care Packages Pearl Quality Serving Sydney's North Eastern Suburbs Prestige InhomeHomeCareCarePackages Sydney Prestige Inhome Care Private & Packages, Melbourne RFBI Care at Home RFBI Care at Home South Western Sydney RFBI Care at Home Central Coast Right at Home Macarthur Penrith Right at Home Padstow St George Right at Home RightCare Right at Home Sydney North West Right at Home Sydney Northern Beaches Note: 1. African, Chinese, Italian, LGBTIQ 2. CALD, Eastern European, Polish, Slavic
9669 1965 4579 7137 9484 8788 9669 1965 4626 1287 9934 9999 9958 1500 9648 0899 9669 1965 9669 1965 1300 110 254 9988 4966 9412 0284 1300 497 442 4627 1188 9764 4488 9718 6199 1300 551 338 9832 5418 9986 2266 1800 722 679 1800 722 679 1800 722 679 9716 0036 8407 9169 9387 1039 1300 103 010 1300 848 076 1300 848 076 1300 848 076 1300 363 802 1300 363 802 1300 363 802 1300 363 802 1300 363 802
t
Packages for people who live in rural, remote or isolated areas
Home Care Packages Levels
R
Packages for Veterans
Home Care Packages Supplement
Notes
1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 2 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234
g
Cultural Environment
8Z 8Z 8Z 8Z 8Z 8Z 8Z 8Z 8Z 8Z 8Z 8ZetR 8Z 8Zeg 8Zt 8Zeg 8ZeR 8ZeYRg 8Z 8eRg 8ZeR 8e 8e 8e 8ZeRg 8Ze 8 8Z 8Ze 8 8Ze 8Z 8Z 8Zt 8Z 8Z
Advert Page
DPS Web ID
27 18775 27 38453 27 18584 27 18585 27 38452 27 18586 27 19813 27 38490 27 18588 27 38451 27 18589 41 18253 22191 Note 1
19807 38281
CALD
14166 37 38305
CALD, NESB
82 13895 20710
ATSI, CALD
13984 19151 17 21941 17 20508 17 20511
Note 2
14175 22005 38923 20261 26 39030 26 39031 26 21393 38322 38323 22069 38320 38328
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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220
www.Ag edCareGuide.com.au
These icons help you find the packages that are most suitable for you.
8
Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney
General packages suitable for all eligible clients
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER
Home Care Packages Levels
t
Packages for people who live in rural, remote or isolated areas
g
R
Packages for Veterans
Cultural Environment
Home Care Packages Supplement
PHONE (02)
Notes
Advert Page
DPS Web ID
at Home Sydney The Hills 1300 363 802 1234 8Z 38329 Right Community Services Home Care Packages 9024 5500 1234 8eg NESB 20465 Rockdale RSL LifeCare at Home Central Narrabeen 1300 853 146 19853 1234 8ZeR Salvation Army Aged Care Plus Arncliffe 9556 6900 1234 8ZeYR 106 13803 Senior Helpers Wollongong 4200 1386 1234 8Z 21 38421 Southern Cross Aged Support Services 1800 989 000 1234 8eY 14152 Southern Cross Care Home Care Hunter & Central Coast 1800 870 427 1234 8ZeYtR 73 38661 Southern Cross Care Home Care Lower Hunter 1800 870 427 1234 8ZeYtR 73 38660 Southern Cross Care Home Care Northern & Inner Sydney 1800 870 427 1234 8ZeYR 73 38652 Southern Cross Care Home Care South East Sydney 1800 870 427 73 38658 1234 8ZeYR Southern Cross Care Home Care South West Sydney 1800 870 427 1234 8ZeYR 73 38653 Southern Cross Care Home Care Western Sydney 1800 870 427 1234 8ZeYtR 73 38654 Southern Cross Care Home Services 1800 870 427 1234 8 73 21527 Southern Highlands Home Care (SHHC) 4861 1329 1234 8 38449 St Basil's In Home Care 9784 3280 1234 8ZeYg Greek 21537 St Carthage's Community Care 6620 0000 234 Note 1 13934 8g St Hedwig Village Home Care 8822 9907 CALD, German 21048 1234 8g St Luke's Home Care 9356 0305 1234 8ZeR 14087 St Simeon Home Care Service 8645 4010 1234 8g Note 2 138 22026 St Vincent's Care Services Community Living 1800 778 767 1234 8 38 14032 St Vincent's Care Services Community Living NSW 1800 778 767 1234 8ZetR 38 22000 Start Nursing Services 8883 3207 1234 8ZeYRg CALD 38518 Sue Mann Nursing & Community Care 1300 241 300 1234 8ZeR 14088 Sydney Multicultural Community Services 9663 3922 1234 8ZeRg Note 3 14220 SydWest Multicultural Services Aged Care Services 9621 6633 Note 4 13981 The Benevolent Society - Community Care - Eastern Suburbs 1800 236 762 1234 8Zg CALD 18970 The Benevolent Society - Com'ty Care - Hawkesbury/Blue Mountains 1800 236 762 1234 8ZeYg ATSI, CALD 14062 The Benevolent Society - Community Care - Northern Sydney 1800 236 762 1234 8ZeYtg ATSI, 5 14063 The Benevolent Society - Com'ty Care - Sth West Syd/Sthn Highlands 1800 236 762 1234 8ZeYg Note CALD 20684 The Benevolent Society - Com'ty Care - Sthn Sydney/Inner West 1800 236 762 1234 8ZeYtg ATSI, ATSI, CALD 14064 1234 8ZeYg The Cooperative Life 1300 494 117 1234 8Z 21047 The Salvation Army Community Care 1300 111 227 Note 6 106 38376 1234 8ZeR Tripoli & Mena Association Home Care Packages 9758 1366 1234 8Zg Arabic 13982 Note: 1. Italian; includes packages for clients in Far North Coast area 3. CALD, Chinese, Italian, LGBTIQ, Spanish 5. ATSI, CALD; Includes meal delivery service 2. CALD, Eastern European, Macedonian, NESB, Russian, Slavic, Ukrainian
4. Arabic, Burmese, Croatian, Filipino, Hindi, Maltese, Polish, South Asian, Tamil
6. Fee for service also available
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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221
These icons help you find the packages that are most suitable for you.
8
Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney
General packages suitable for all eligible clients
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER
Home Care Packages Levels
1800 486 484
Uniting Home Care Inner West Sydney
1800 486 484
Uniting Home Care Nepean
1800 486 484 1800 486 484
1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234
4. Wesley Mission Retirement Village residents included
g
Cultural Environment
Home Care Packages Supplement
Notes
Home Care South West Sydney 1800 486 484 Uniting Home Care Sydney Metro 1800 486 484 Uniting Home Care Western Sydney 1800 486 484 Uniting Care Services 8197 9306 UPAWarrigalSydneyHomeHomeServices 1800 927 744 Wendy's Home Care Southern Highlands 5999 Wesley Mission Home & Carer Support Services Central Coast 4587 3880 Wesley Mission Home & Carer Support Services Inner West Sydney 4352 9641 7088 Wesley Mission Home & Carer Support Services Nepean 4966 Wesley Mission Home & Carer Support Services North Sydney 8887 1481 Wesley Mission Home & Carer Support Services South East Sydney 9907 2200 Wesley Mission Home & Carer Supp Serv West & South West Sydney 8522 8887 4977 Whiddon Central West Community Care 1300 738 388 Whiddon South West Sydney Community Care 1300 738 388 Wyanga Aboriginal Aged Care Program 9319 7175 Yarrabee Community Aged Care 6686 9855 Your Aged Care at Home 8764 3669 Your Nursing Agency Home Care Services 9222 9638 Note: 1. Chinese, Filipino, Vietnamese 3. Arabic, Chinese, Greek, Indian, Italian, South Asian, Vietnamese 2. Filipino, Korean, Sri Lankan, Tamil, Turkish
R
Packages for Veterans
PHONE (02)
Uniting Home Care Central Coast
Uniting Home Care Northern Sydney
t
Packages for people who live in rural, remote or isolated areas
8ZeYtR 8ZetR 8ZetR 8ZeYR 8ZetRg 8ZeR 8ZetRg 8ZeR 8Zet 8ZR 8ZeR 8ZeYRg 8Ze 8ZeYRg 8eR 8ZeYRg 8t 8 8Zeg 8etg 8ZeYRg 8
Advert Page
DPS Web ID
29, 61 18229 29, 61 14085 29, 61 18244 29, 61 14176 Note 1
29, 61 21338 29, 61 14116
Note 2
29, 61 13972 19565 13783 19272 22170
CALD
13931 21318
Note 3
13927
Note 4
14151
Note 5
13986 14228 14205
ATSI
14142
ATSI
18892
Note 6
14103 22196
5. Arabic, Chinese, Greek, Indian, Italian 6. Arabic, CALD, Eastern European, Egyptian, Islamic, Latvian, Lebanese, Muslim, NESB, Pacific Islander, Vietnamese
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
222
www.Ag edCareGuide.com.au
These icons help you find the packages that are most suitable for you.
8
ACT Northern NSW South Western NSW Southern NSW Western NSW
General packages suitable for all eligible clients
n n n n
n
n
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER
PHONE (02)
Adventist Senior Living Home Care Services
4977 0004
Allawah Lodge Aged Care Facility
6927 3521
Anglican Care Home Care Hunter Region
1800 733 553
Anglican Care Home Care Manning Region
1800 733 553
Anglicare At Home Southern Region
1300 111 278
annecto at Home Support ACT
1800 266 328
at Home Support Far West NSW n annecto annecto at Home Support Mid North Coast
n At Home Services Feros Care Canberra n Home Services Feros Care Far North Coast n AtAt Home Services Feros Care Hunter n At Home Services Care Illawarra n At Home Services Feros Care Mid North Coast n Australian Home CareFerosServices Regional NSW nnnn Australian Unity Home Care Service Region n Australian Unity Home Care Service Bundjalung Region n Australian Unity Home Care Service Calare Coast NSW Region n Australian Unity Home Care Service FarFar North Coast Bega Region n Australian Unity Home Care Service Far South Coast Cooma Region n Australian Unity Home Care Service Far South South Coast Moruya Region n Australian Unity Home Care Service Far West NSW Region n Australian Unity Home Care Service Farrer Region n Australian Unity Home Care Service Hunter Valley Region n Australian Unity Home Care Service Illawarra North Region n Australian Unity Home Care Service Illawarra South Region n Unity Home Care Service Lachlan Region n n Australian Unity Home Care Service Lower Mid North Coast NSW n Australian Unity Home Care Service Newcastle Region n Australian Unity Home Care Service Ngangana Region n Australian Unity Home Care Service North Coast NSW Region n Australian Unity Home Care Service Nthn New England Region n Australian Unity Home Care Service Southern Highlands Region n Australian Unity Home Care Service Sthn New England Region n Australian Australian Home Care Service Sturt Region n Australian Unity Home Care Service Thulgan-gar Region n Australian Unity Home Care Service Upper Mid North Coast NSW n Australian Unity Unity Home Care Service Weja Region n
1800 266 328 1800 266 328 1300 763 583 1300 763 583 1300 763 583 1300 763 583 1300 763 583 1300 303 770 1300 797 606 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 797 606 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 797 606 1300 160 170 1300 797 606
t
Packages for people who live in rural, remote or isolated areas
Home Care Packages Levels
R
Packages for Veterans
Home Care Packages Supplement
Notes
1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234
g
Cultural Environment
Advert Page
8 8t 105 8ZeR 105 8t IFC-1, 55 8ZetR 8ZeYtg ATSI, CALD, LGBTIQ, NESB ATSI, CALD, LGBTIQ 8Zetg ATSI, CALD, LGBTIQ 8Zetg 8 8Ze 8 8 8Z 8ZeYtR 42 8ZetRg ATSI 42 8ZetR 42 8ZetR 42 8ZeYR 42 8ZeYR 42 8ZeYtR 42 8ZetR 42 8ZetR 42 8ZetRg ATSI 42 8ZeYR 42 8ZeYtR 42 8ZetR 42 8ZetR 42 8ZeR 42 8ZeYtRg ATSI 42 8ZetRg ATSI 42 8ZetR 42 8ZetR 42 8ZetR 42 8ZetR 42 8ZetRg ATSI 42 8ZetR 42 8ZetRg ATSI
DPS Web ID 38480 13305 13820 13297 13230 21545 21056 21547 21475 18268 21470 21471 20010 21605 13785 22220 22218 22229 22230 22231 22223 22221 19849 21340 22232 22226 22215 22237 22227 19287 19851 22225 22216 22222 14066 22217 13976
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
www.Ag edCareGuide.com.au
NSW & ACT 2020
223
These icons help you find the packages that are most suitable for you.
8
ACT Northern NSW South Western NSW Southern NSW Western NSW
General packages suitable for all eligible clients
n
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER
Unity Home Care Service Western Plains Region n Australian Australian Unity Home Care Service Wiradjuri Region
Aged Care n Awabakal Lodge n Banksia Bannister Home Care n BaptistCareInHome Services ACT n Home Services NSW nnnn BaptistCare Home Care Packages n BBCR & District Nursing Home n Bega Home Care Services n Benhome Better Living Home Care Packages n Hostel n n Bilyara Aboriginal Aged & Community Care n Biripi Home & Community Care Services n Bland Blue Haven n Boggabri JohnCarePrior Multi Purpose Service n Bolton Clarke Far North Coast (NSW) At Home Support n Bolton Clarke Gold Coast & Tweed Heads At Home Support n Bolton Clarke Hunter At Home Support n Bolton Clarke Illawarra At Home Support n Bolton Clarke Port Macquarie At Home Support n Booroongen Djugun Aged Care Facility n Bundaleer Care Services n Bungree Aboriginal Association Home Care Packages n Calvary Community Care ACT n Community Care Hunter n Calvary Community Care Manning Taree n Calvary Care nnnnn Candice Community Care n Canowindra Connect n n Care Community Care n Carexcell Care n CASS Healthcare Home Care Services Central West n Catholic Catholic Home Care Services Hunter n Catholic Healthcare Home Care Services Mid North Coast n Catholic Healthcare n Healthcare Home Care Services Orana
Note: 1. ATSI, Chinese, Muslim, Vietnamese
Home Care Packages Levels
1300 797 606 4907 8555 4471 6621 1300 368 991 1300 275 227 1300 275 227 4422 7422 6492 7777 1300 848 096 1300 307 344 6341 1666 6550 0788 6979 0287 4232 0475 6749 7000 1300 775 227 1300 775 227 1300 775 227 1300 665 444 1300 665 444 6560 2100 6585 2811 4350 0100 1300 660 022 1300 660 022 1300 660 022 1800 226 342 07 5523 0311 1800 370 575 6651 1649 9718 7305 1800 225 474 1800 225 474 1800 225 474 1800 225 474
R
Packages for Veterans
1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 12 1234 2 1234 1234 1234 1234 1234 1234 1234 2 24 24 24 1234 1234 1234 1234 1234 1234 1234 124 1234
g
Cultural Environment
Home Care Packages Supplement
Notes
PHONE (02)
1300 160 170
t
Packages for people who live in rural, remote or isolated areas
Advert Page
42 8ZetR 42 8ZetRg ATSI ATSI 8ZeRg 8Zt 8Ze 11, 216 8ZeYtRg Note 1 11, 216 8ZeYtR ATSI, CALD, LGBTIQ 8Zetg 8ZetRg ATSI 26 8t 8Z ATSI 8Zetg ATSI 8ZeYg 8Zet 8 ATSI 8tg 8ZetRg CALD, LGBTIQ 8ZeR 8 8ZetRg CALD, LGBTIQ 8ZetRg CALD, LGBTIQ ATSI 8tg 8ZeYtR ATSI 8g 101 8ZeR 101 8ZeR 101 8ZeR 8ZeYtR ATSI 8Zeg 18 8ZeYR ATSI 8tg 8ZeYRg Note 2 32D 8ZtR 32D 8ZtR 32D 8ZtR 32D 8ZtR
DPS Web ID 13983 13946 13730 13868 20709 17218 13893 14130 13257 13529 38353 13599 13995 13998 13904 14338 21323 18364 18365 21321 21322 13854 14340 13890 18538 13731 13996 38289 13952 17997 18867 14144 13779 19855 13777 13781
2. CALD, Chinese, Indo-Chinese, Korean, Vietnamese
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
224
www.Ag edCareGuide.com.au
These icons help you find the packages that are most suitable for you.
8
ACT Northern NSW South Western NSW Southern NSW Western NSW
General packages suitable for all eligible clients
n
n n
n
n n n n n n n n n n
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER
Catholic Healthcare Home Care Services Riverina Murray CatholicCare Wollongong Your Life Your Way CCA Home Care Cessnock Home Care & Support Services Churches of Christ Care Community Care South Coast Clarence Care & Support COASIT Home Care Packages Community Care Options Community Gateway Kempsey Community Gateway Nowra Community Gateway Wollongong Community Interlink (NSW) Home Care Community Options - Home Care Packages ConnectAbility Australia Aged Care Support
n
Aged Care Facility n Cooinda Coolamon-Ganmain Multi Purpose Service
n CPLCrowleyAgedCareCare Services n CÜRA Aged Care Packages n Cypress View Lodge n Dementia Caring n nn Dungog & District Neighbourcare n Dyirri-Bang-Gu Aboriginal Corporation Aged Care Service n EACH Home Care Packages n Enrich Living Services ACT n Enrich Living Services NSW nnn Finley Care Complete Care n Five GoodRegional Friends Home Care Services NSW n n Forrest Community Services Griffith n Forrest Community Services n Forrest Community Services Tumut Wagga n Glen Innes Severn Council LifeWagga Choices Support Services n GoCo Care n Goodooga Health Service Community Care n n n Goodwin Home Care
Note: 1. Packages cover Gold Coast and Tweed areas
t
Packages for people who live in rural, remote or isolated areas
Home Care Packages Levels
1234 4254 9342 1234 5525 3600 234 4019 9700 1234 (07) 5539 7600 1234 1800 801 503 1234 9564 0744 1234 6650 2000 1234 1300 657 473 1234 1300 657 473 1234 1300 657 473 1234 1300 203 203 1234 6295 8800 1234 6126 4700 1234 4962 1000 1234 6842 0888 1234 6927 3303 4 1800 275 753 1234 1300 139 099 1234 (07) 5527 8011 1234 6954 4202 234 1300 792 691 1234 4992 3348 1234 6964 0518 1234 1300 003 224 1234 1300 202 003 1234 1300 202 003 1234 (03) 5883 9600 1234 1300 787 581 1234 6964 0088 1234 6947 9144 1234 6932 3009 1234 6730 2500 1234 6740 2240 24 6829 6311 12 6175 5650 1234 1800 225 474
R
Packages for Veterans
g
Cultural Environment
Home Care Packages Supplement
Notes
PHONE (02)
Community Services #1
n
Y
Packages for people with housing needs and at risk of homelessness
Advert Page
32D 8ZtR NESB 8eYg 8ZetR 8Ze Note 1 8Ze 8Zet CALD, Italian 8ZeRg 8Zet 8Zet 8 CALD 8g ATSI 8Zetg 8ZeR 8ZeYtRg Chinese, Croatian, Spanish 8ZeR 8ZtR 8t 8Z 8ZetR CALD 8Zeg 8Zet 8ZR 8Zet Note 2 8Zetg CALD 8ZetRg CALD 8eYtg 8Z 8t 8ZetR 8t 8Zt 8t ATSI 8Zetg 8ZetRg ATSI ATSI 8tg 201, 240 8ZtR
DPS Web ID 18572 13903 14126 21214 17437 13991 13971 14161 13924 22013 13933 18844 38974 38640 21665 14237 18925 21587 14223 17404 13598 21972 13929 13950 20137 17219 20862 13265 22261 19219 13949 13771 14133 14164 13957 17221
2. ATSI, Also other cultural groups within Darling Point & surrounding regions
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
www.Ag edCareGuide.com.au
NSW & ACT 2020
225
These icons help you find the packages that are most suitable for you.
8
ACT Northern NSW South Western NSW Southern NSW Western NSW
General packages suitable for all eligible clients
n
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER
Home Care Packages Levels
Community Services Illawarra n GWC At Home ACT n n HammondCare At Home Batehaven n HammondCare HammondCare Central West n HammondCare AtAt Home Coffs Harbour n HammondCare At Home Far West NSW n HammondCare At Home Horsley n HammondCare At Home Hunter n HammondCare At Home Merimbula n HammondCare At Home Scone n HammondCare At Home n HCA Home Home Shoalhaven n n Healthe Community Central Coast n Healthe Community Hunter Nursing n Healthe Community Mayo Home Nursing n HenderCare nnnnn Home Care Assistance Newcastle Hunter n Home Care Assistance North Coast n Home Caring n Home Instead Senior Care Gold Coast n Home Instead Senior Care Mid North Coast n Home Instead Senior Care Newcastle n Home Instead Senior Care Wollongong n Home Nursing Group n Home Support Services n Community Services n Hunter Aboriginal Corporation Home Care n Illawarra Community Residential Aged Care n Inasmuch integratedliving Australia Australian Capital Territory n Australia New South Wales nnnn integratedliving Community Support n Intereach IRT Home Care ACT n Care Far South Coast n IRTIRT Home Care Illawarra n IRT Home n Home Care South Coast
2. Servicing clients with cognitive issues
1234 9516 2188 1234 1800 826 166 1234 1800 826 166 1234 1800 826 166 1234 1800 826 166 1234 1800 826 166 1234 1800 826 166 1234 1800 826 166 1234 1800 826 166 1234 1800 826 166 1234 1800 826 166 1234 1300 422 111 1234 4959 6711 1234 4959 6711 1234 6539 3600 1234 1300 764 433 1234 4089 3000 1234 6646 3527 1234 1300 875 377 1234 (07) 5591 2444 1234 6583 9944 1234 4945 4316 1234 4295 6829 1234 1300 698 693 1234 1800 854 300 1234 4937 4555 1234 4228 1585 2 4441 1666 1234 1300 782 896 1234 1300 782 896 1234 1300 488 226 1234 13 44 78 1234 13 44 78 1234 13 44 78 1234 13 44 78 1234 9516 2188
R
Packages for Veterans
g
Cultural Environment
Home Care Packages Supplement
Notes
PHONE (02)
GWC Community Services Hunter
Note: 1. ATSI, CALD, French, German
t
Packages for people who live in rural, remote or isolated areas
8Zg 8eg 8ZetR 8ZetR 8ZetR 8ZeR 8ZetR 8ZetRg 8ZeRg 8ZetR 8ZeR 8ZetR 8ZeR 8ZeYR 8tg 8ZtRg 8ZtR 8ZetR 8ZeYtR 8g 8Zt 8 8Z 8 8Zet 8ZetRg 8Zt 8eg 8Zt 8ZetR 8ZetR 8Zet 8ZeYR 8ZeYtR 8ZeYR 8ZeYtR
Advert Page
DPS Web ID
Greek
21215
Greek
18272 22016 21309 18596 22021 22017
ATSI, CALD
14091
ATSI, CALD
14093 22053 22022 18597 22391 38576
ATSI, CALD
22029
Note 1
18843 21955 21931
Note 2
21932
Note 3
39049 20937 18802 38500 21505 20221
ATSI, CALD
21871 21653
ATSI
13905 13608 21311 13980 18274 161D 17223 161D 38469 161D 13968 161D 13786
3. Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
226
www.Ag edCareGuide.com.au
These icons help you find the packages that are most suitable for you.
8
ACT Northern NSW South Western NSW Southern NSW Western NSW
General packages suitable for all eligible clients
n
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER
1234 6817 8777 1234 (03) 5886 6700 2 6280 4070 1234 (03) 5873 2034 1234 4298 4666 1234 6590 1060 1234 6931 1020 1234 4943 8554 1234 5632 1900 1234 9934 9912 1234 1300 110 254 1234 1300 110 254 1234 9988 4966 1234 6630 0488 2 1300 497 442 1234 6625 8600 1234 6767 3300 1234 4472 9980 1234 1800 043 186 1234 6568 2522 1234 1800 580 580 2 1800 580 580 1234 1800 580 580 1234 6060 4000 1234 0429 377 780 1234 4943 5755 1234 4272 7700 1234 4229 7566 1234 6766 5006 1234 6024 9508 1234 6256 9600 1234 6384 1010 1234 4962 6680 1234 6547 2684 1234 1300 658 830 1234 4228 8222
n Just Better Care Canberra n Care Hume/Southern Riverina n JustJust Better Care Illawarra/Southern Highlands n Just Better Care Mid North Coast n Just Better Care Murrumbidgee Lachlan/South West n n Just Better Care Newcastle Hunter n Just Better Care Northern Rivers NSW n Just Better n KinCareBetterACTCare South Coast n NSW nnnn KinCare KNC Home Care Packages n Kyogle Health n Let's GetCommunity nnnn Life WithoutCareBarriers Far North Coast NSW n Life Without Barriers New England n Life Without Barriers Southern NSW n Lifebridge Australia n Lifetime Connect Aged & Community Services Macksville n LiveBetter Community Services Broken Hill n LiveBetter Community Services Central West n LiveBetter Community Services Riverina Murray n Lutheran Aged Care Home Care Services n Community Services (MCS) n Magenta Maitland Community Care Services n Marco Polo Unanderra Care Services n MCCI Home Community Care Services n McLean Care&Home Services n Mercy Health Home&CareCommunity Services Albury n Mercy Health Home Care Services Canberra n Health Home Care Services Young n Mercy Mercy Home Care Packages n MertonServices n MidCoastCourtAssistHostel n
Note: 1. Also servicing clients in surrounding townships
Home Care Packages Levels
g
R
Packages for Veterans
Cultural Environment
Home Care Packages Supplement
Notes
PHONE (02)
ItSoWel Home Support Services
Jack Towney Hostel n Jerilderie Multi Purpose Service
t
Packages for people who live in rural, remote or isolated areas
8 8Zetg 8tg 8Z 8Zt 8Z 8Z 8Z 8Z 8Z 8Z 8ZetR 8ZetR 8Z 8t 8Zt 8tg 8Ztg 8t 8ZeYtR 8etg 8Zet 8ZetR 8ZetR 8Zt 8Z 8 8g 8Zg 8Zetg 8ZeYtR 8ZRg 8ZtR 8ZeYRg 8ZetR 8ZetR
Advert Page
DPS Web ID 21643
ATSI
13056
ATSI
14330 27 38476 27 20453 27 38489 27 38485 27 38498 27 18590 27 38438 27 21258 41 14096 41 18253 22191 18891 38281
ATSI, LGBTIQ
20765
NESB
20766 22280 21603
ATSI
14105
Note 1
13947 18851 20839 13939 38355 38917
Note 2
13587
CALD, LGBTIQ
22014
ATSI
20483 62 19324
ATSI
62 19323 62 14086
LGBTIQ
14171 13443 21317
2. CALD, European, Italian, LGBTIQ
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
www.Ag edCareGuide.com.au
NSW & ACT 2020
227
These icons help you find the packages that are most suitable for you.
8
ACT Northern NSW South Western NSW Southern NSW Western NSW
General packages suitable for all eligible clients
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER
PHONE (02)
Home Care Packages Levels
t
Packages for people who live in rural, remote or isolated areas
R
Packages for Veterans
g
Cultural Environment
Home Care Packages Supplement
Notes
Advert Page
DPS Web ID
Aged Care Home Support 6226 3799 1234 8Zetg ATSI, CALD, LGBTIQ 18278 n nn NAC Multi Purpose Service 6689 1400 2 13951 n Nimbin 8t Settlement Services Multicultural Aged Care Services 4969 3399 1234 8Zeg Note 1 14154 n Northern Home Care Packages 1300 363 654 1234 8Zt 13735 n NovaCare NSW Home Support Services 1300 770 118 19269 4 n Nurses2u Home Care Services 8ZetR 1300 551 338 1234 8Z 20710 n NVC 6598 5000 1234 8t 38441 n PAC ACT Home Care Services 1800 722 679 1234 8e 17 21942 n Home Care Services 1800 722 679 1234 8et 17 20509 n PACPAC Hunter Home Care Services 1800 722 679 1234 8et 17 21071 n PAC Illawarra New England Home Care Services 1800 722 679 1234 8et 17 20510 n Pinnacle Services Cootamundra 6942 7786 1234 8t 21667 n Pinnacle Community Community Services Temora 6977 1326 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 21666 n Port Stephens 1800 620 356 1234 8Z 21606 n RFBI Care at HomeVeterans and Citizens Aged Care 1300 848 076 26 39030 1234 8Ze nn nn RFBI Care at Home ACT 1300 848 076 1234 8Ze 26 21382 n n RFBI Care at Home Lower Hunter 1300 848 076 1234 8Ze 26 21383 n RFBI Care at Home Mid North Coast 1300 848 076 1234 8Ze 26 21400 n RFBI Care at Home New England 1300 848 076 1234 8Zet 26 21389 n RFBI Care at Home Orana 1300 848 076 1234 8Ze 26 21860 n Right at Home Gold Coast South 1300 363 802 1234 8Zt 38321 n Right at Home RightCare 1300 363 802 1234 8Zt 22069 nn n Right at Home Southern NSW 1300 363 802 1234 8ZtR 22068 n n Rose Mumbler Village ATSI 13298 n RSL LifeCare at Home Central - Tea Gardens/Dungog/Hawks Nest 130044288539400146 234 8eg 38178 1234 8ZeR n RSL LifeCare at Home North - Casino/Kyogle/Lismore 853 146 1234 8ZeR 38181 n RSL LifeCare at Home Nth - Coffs Harbour/Urunga/Tamworth/Armidale 1300 1300 853 146 1234 8ZeR 21316 n RSL LifeCare at Home North - Mullumbimby/Byron Bay/Ballina 1300 19852 n RSL LifeCare at Home Nth - Tweed Heads/Gold Coast/Murwillumbah 1300 853853 146146 1234 8ZeR 22336 1234 8ZeR n RSL LifeCare at Home South - ACT, Queanbeyan & Yass 1300 853 146 1234 8ZeR 20192 n n RSL LifeCare at Home South - Kandos 1300 853 146 1234 8Zt 13533 n RSL LifeCare at Home South - Merimbula, Bega, Eden 853 146 1234 8t 13974 n RSL LifeCare at Home Sth - Wagga Wagga/Griffith/Gundagai/Narrandera 1300 1300 853 146 1234 8ZeR 20194 n Rumbalara Positive Ageing & Disability Services (03) 5822 2866 ATSI 18845 1234 8ZetRg n n Salvation Army Aged Care Plus Port Macquarie 6583 7600 1234 8ZeYR 106 13264 n
Note: 1. CALD, Chinese, Filipino, LGBTIQ, NESB, Samoan, Spanish, Tongan, Vietnamese
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
228
www.Ag edCareGuide.com.au
These icons help you find the packages that are most suitable for you.
8
ACT Northern NSW South Western NSW Southern NSW Western NSW
General packages suitable for all eligible clients
n n
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER
Home Care Packages Levels
1234 6451 1059 234 1800 989 000 1234 1800 870 427 1234 1800 870 427 1234 1800 870 427 1234 1800 870 427 1234 1800 870 427 1234 1800 870 427 1234 1800 870 427 1234 6686 1500 1234 9784 3280 1234 6620 0000 234 1300 241 300 1234 5528 5000 1234 6778 6350 1234 6736 4947 1234 1800 236 762 1234 1300 494 117 1234 1300 111 227 1234 6891 6200 12 6891 3100 12 (03) 4026 7000 1234 1800 486 484 1234 1800 486 484 1234 1800 486 484 1234 1800 486 484 1234 1800 486 484 1234 1800 486 484 1234 1800 486 484 1234 1800 486 484 1234 1800 486 484 1234 1800 486 484 1234 6361 3322 1234 6885 3633 1234 4965 2200 1234 4200 1386
Snowy Monaro Regional Council Com'ty Support Services HCP
Southern Cross Aged Support Services n n Southern Care Home Care Far North Coast n Southern Cross Cross Home Care Lower Hunter n Southern Cross Care Home Care Nepean n Southern Cross Care Home Care Northern n Southern Cross Care Home Care Southern n Southern Cross Care Home Care Western n Southern Cross Care nn n St Andrew's VillageCare Home Services n St Basil's In Home Care n Community Care n StSueCarthage's Nursing & Community Care n SunriseMannSupported Tuncurry Home Care Services n Tablelands CommunityLivingSupport n Tenterfield Total Care & Transport Home Care Packages n The Benevolent Society Community Care New England/Tamworth n The Cooperative Life n The Salvation Army Community Care n Tottenham Multi Purpose Service n Tullamore Multi Purpose Service n Uniting AgeWell Loddon Mallee North Home Care n n Uniting Home Care ACT/Southern Tablelands n nn Uniting Home Care Central West n Home Care Clarence Valley n Uniting Uniting Home Care Far North Coast n Uniting Care Far West n Uniting Home Home Care Hunter n Uniting Home Care Illawarra/Shoalhaven n Uniting Home Care South n Uniting Home Care Kuranya/Far Mid North Coast n Uniting Home Care Riverina n UPA Central West Home Care Services n UPA Dubbo Home Care Services n UPA Newcastle Home Care Services n
R
Packages for Veterans
g
Cultural Environment
Home Care Packages Supplement
Notes
PHONE (02)
Senior Helpers Wollongong
Note: 1. Italian, Includes packages for clients in Far North Coast area
t
Packages for people who live in rural, remote or isolated areas
8Z 8Zt 8eY 8ZeYtR 8ZeYtR 8ZeYtR 8ZeYtR 8ZeYR 8ZeYtR 8 8ZetRg 8ZeYg 8g 8ZeR 8ZeYtR 8Zetg 8Z 8ZeYtg 8Z 8ZeR 8t 8t 8ZeYtR 8ZetR 8ZetRg 8ZetR 8ZetR 8ZetRg 8ZetR 8ZetR 8ZetRg 8ZetR 8ZetR 8tR 8Zt 8
Advert Page
DPS Web ID
21 38421 13935 14152 73 13740 73 38660 73 38659 73 38657 73 38656 73 38655 73 21527 ATSI, LGBTIQ
13751
Greek
21537
Note 1
13934 14088 94 18996
ATSI
13928 21579
ATSI, CALD
20769 21047
Note 2
106 38376 18850 18849 17630 29, 61 17222
ATSI
29, 61 18243 29, 61 20512 29, 61 13993
ATSI
29, 61 13900 29, 61 13733 29, 61 20136
ATSI
29, 61 13979 29, 61 14125 29, 61 18246 14155 19563 21249
2. Can provide private services for non-funded clients
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
www.Ag edCareGuide.com.au
NSW & ACT 2020
229
These icons help you find the packages that are most suitable for you.
8
ACT Northern NSW South Western NSW Southern NSW Western NSW
General packages suitable for all eligible clients
n
n n n n n n n n n n
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER
PHONE (02)
UPA North Coast Home Care Services
6672 8336
UPA Riverina Murray Home Care Services
6025 1776
UPA Sydney Home Care Services
8197 9306
UPA Wagga Wagga Home Care Services
6921 3219
Upper Lachlan Community Care
4832 2399
Urbenville Multi Purpose Service
6634 1600
VMCH Home Care Services Regional Northern NSW
1300 698 624
Warrigal Albion Park Rail
1800 927 744
Warrigal Connect Queanbeyan
1800 927 744
Warrigal Home Services Southern Highlands
1800 927 744
Community Care Coolah n Warrumbungle Community Care Coonabarabran n Warrumbungle Lodge n Wenonah Wesley Mission Home & Carer Support Services Illawarra
n Whiddon Central West Community Care n Whiddon Far North Coast Community Care n Whiddon Hunter Community Care n Whiddon Kyogle n Whiddon Mid North Coast Community Care n Whiddon New England Community Care n Yarrabee Community Aged Care n Yass Valley Aged Care n Yeoval Aged Care n Whiddon Ballina Community Care
6378 5130 6849 2200 6374 2088 8522 2200 1300 738 388 1300 738 388 1300 738 388 1300 738 388 1300 738 388 1300 738 388 1300 738 388 6686 9855 6226 2030 5852 4700
t
Packages for people who live in rural, remote or isolated areas
Home Care Packages Levels
R
Packages for Veterans
Home Care Packages Supplement
Notes
1234 1234 1234 1234 1234 24 1234 2 24 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234
g
Cultural Environment
8ZeYR 8t 8ZeR 8Z 8ZeYtR 8t 8ZeYtRg ATSI, CALD 8e 8Zet 8Zet 8ZetR 8ZetR 8Zet 8et LGBTIQ 8g 8t 8t 8t 8t 8t 8t ATSI 8etg 8Z Note 1 8Zt
Advert Page
DPS Web ID 13994 13894 19565 20771 38496 13356 19318 13664 13782 13783 21647 21609 13078 22169 20142 14228 13828 13728 13965 13070 14284 18892 13381 13098
Note: 1. Can provide private services for non-funded clients
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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Culturally appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services
The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.
Cultural Group Afghani
Aged Care Home Name Gallipoli Home
Auburn 9136 3000
DPS Web ID 21096
Cultural Group CALD
Aged Care Home Name Opal Anita Villa
Katoomba 4780 0600
DPS Web ID 13278
Arabic
Arete Health Care Bankstown
Bankstown 9791 9609
20108
CALD
Opal Annandale
Annandale 8585 1900
13873
Arabic
Bupa Greenacre
Greenacre 9709 5187
14306
CALD
Opal Bankstown
Bankstown 9708 9400
22164
Arabic
Hall & Prior Fairfield Nursing Home
Fairfield 9728 1144
13227
CALD
Opal Bathurst
Bathurst 6334 7000
13276
Arabic
Linburn Nursing Home
Arabic
Maronite Sisters Village Dulwich Hill
Burwood 9715 1152
13763
CALD
Opal Berkeley Village
Berkeley Vale 4337 0000
13267
Dulwich Hill 9558 2115
18566
CALD
Opal Blacktown
Blacktown 9852 9600
21093
Arabic
Maronite Sisters Village Marrickville
Marrickville 9558 2115
13136
CALD
Opal Bossley Park
Bossley Park 9426 1500
13261
Arabic
Opal Canterbury
Campsie 9784 2111
14266
CALD
Opal Cardinal Freeman
Ashfield 8799 7000
13200
Arabic
Opal Wallgrove
Lakemba 9784 3100
14320
CALD
Opal Cherrywood Grove
Orange 6363 4300
13194
Arabic
SummitCare Smithfield
Smithfield 9755 7333
13140
CALD
Opal Coffs Harbour
Coffs Harbour 6659 4800
18791
Armenian
Alexander Aged Care
Brookvale 9938 1514
13877
CALD
Opal Denhams Beach
Denhams Beach 4412 3400
13180
Asian
ACDMA Aged Hostel
Canley Vale 9754 1343
13534
CALD
Opal Dubbo
Dubbo 5852 1600
14204
Asian
Arete Health Care Lansdowne
Cabramatta 9724 3545
12943
CALD
Opal Endeavour
Springwood 4754 6000
13190
Asian
CASS Residential Aged Care Facility
Campsie 9789 4587
21065
CALD
Opal Florence Tower
Tweed Heads (07) 5590 2800 18792
Asian
Ferndale Gardens Aged Care Facility
Mortdale 9570 5555
14291
CALD
Opal Glen Lynn
Auburn 9643 3200
12961
Asian
Heiden Park Lodge
Carramar 8197 9325
13211
CALD
Opal Lourdes
Killara 8467 3200
13378
Asian
Huntingdon Gardens Aged Care Facility
Bexley 8080 3850
14265
CALD
Opal Macquarie Place
Cameron Park 4944 1300
19826
Asian
St George Aged Care Centre
Bexley 8566 1400
13747
CALD
Opal Maitland
Rutherford 4015 3000
13011
Assyrian
Opal Bossley Park
Bossley Park 9426 1500
13261
CALD
Opal Murwillumbah
Murwillumbah 6670 9700
12999
Assyrian
SummitCare Smithfield
Smithfield 9755 7333
13140
CALD
Opal Narrandera
Narrandera 6959 5300
13896
ATSI
Booroongen Djugun ACF
Greenhill via Kempsey 6560 2120
13854
CALD
Opal Netherby
Wahroonga 9372 3800
13010
ATSI
Brewarrina Multi Purpose Service
Brewarrina 6830 5000
18847
CALD
Opal Norah Head
Toukley 4352 8900
13142
ATSI
Mareeba Aged Care
Maclean 6645 2966
13007
CALD
Opal Palm Grove
Narraweena 8978 3100
13001
ATSI
Rose Mumbler Village
North Nowra 4428 9400
13298
CALD
Opal Raymond Terrace Gardens
Raymond Terrace 4980 0000
13139
ATSI
Whiddon Belmont
Belmont 1300 738 388 13963
CALD
Opal Rutherford
Rutherford 4015 3800
20776
ATSI
Whiddon Bourke
Bourke 1300 738 388 13285
CALD
Opal Seaside
Warriewood 9910 7600
13555
Auburn 9136 3000
21096
CALD
Opal Shoalhaven
Bomaderry 4429 1200
13333
Stanmore 8594 6900
13556
PHONE (02)
Bangladeshi Gallipoli Home
PHONE (02)
CALD
Anglicare Thomas Street Lodge
Parramatta 1300 111 278 14003
CALD
Opal Stanmore
CALD
Arete Health Care Bankstown
Bankstown 9791 9609
20108
CALD
Opal Tweed Heads
CALD
Aurrum Aged Care Erina
Erina 1800 287 786 13823
CALD
Opal Wallgrove
Lakemba 9784 3100
14320
CALD
Aurrum Aged Care Kincumber
Kincumber 1800 287 786 13085
CALD
Opal Windward Manor
Chiswick 9370 0600
19827
CALD
Aurrum Aged Care Norah Head
Norah Head 1800 287 786 13686
CALD
Portland Tabulam Health Centre
Portland 6359 2666
13369
CALD
Aurrum Aged Care Terrigal Drive
Erina 1800 287 786 21217
CALD
Quakers Hill Nursing Home
Quakers Hill 8818 6500
13567
CALD
Aurrum Aged Care Wyoming
Wyoming 1800 287 786 13851
CALD
St Simeon Village
Plumpton 9675 3285
12918
CALD
Booroongen Djugun ACF
CALD
Byron Aged Care
CALD
Tweed Heads West (07) 5599 6900 13087
Greenhill via Kempsey 6560 2120
13854
CALD
SummitCare Baulkham Hills
Baulkham Hills 8865 3600
20596
Byron Bay 6685 6728
13301
CALD
SummitCare Liverpool 155
Liverpool 9602 9044
13807
Carino Care at Rockdale
Banksia 9567 5333
13565
CALD
SummitCare Liverpool 173
Liverpool 9602 9044
14207
CALD
KOPWA Archbold House
Roseville 9412 0284
13524
CALD
SummitCare Penrith
Penrith 4721 2512
12958
CALD
Marco Polo Unanderra Care Services
Unanderra 4272 7700
13587
CALD
SummitCare Smithfield
Smithfield 9755 7333
13140
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background
www.Ag edCareGuide.com.au
Cultural Group CALD
Aged Care Home Name SummitCare Wallsend
CALD
SummitCare Waverley
CALD
The Manor Fairfield East
CALD
The Royce Manor
CALD CALD
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Wallsend 4944 1500
DPS Web ID 18866
Cultural Group Egyptian
Waverley 9387 3872
14054
Estn European Calvary St Joseph's Retirement Com'ty
Sandgate 1800 222 000 13245
Fairfield East 9724 7377
13083
Estonian
RSL LifeCare Agris Hutrof House
Thirlmere 4681 8566
13597
Penrith 4720 5633
38776
European
Ainsley Nursing Home
Burwood 9124 9244
13233
Whiddon Belmont
Belmont 1300 738 388 13963
European
Cardinal Stepinac Village
St Johns Park 9823 3855
14260
Whiddon Bourke
Bourke 1300 738 388 13285
European
Ferndale Gardens Aged Care Facility
Mortdale 9570 5555
14291
Jindera 6026 3799
14329
Unanderra 4272 7700
13587
Howlong 6026 6800
13332
PHONE (02)
Aged Care Home Name Gallipoli Home
PHONE (02)
Auburn 9136 3000
DPS Web ID 21096
Cambodian Indochinese Aged Care Services
Bonnyrigg 8786 1888
18842
European
Jindera Gardens Hostel
Cambodian SummitCare Canley Vale
Canley Vale 9728 1200
14308
European
Marco Polo Unanderra Care Services
Chinese
Acacia Centre
Marrickville 9089 8000
13708
European
Oolong Aged Care
Chinese
ACDMA Aged Hostel
Canley Vale 9754 1343
13534
European
PAC Thornleigh
Thornleigh 9875 9900
14352
Chinese
Ainsley Nursing Home
Burwood 9124 9244
13233
European
St Hedwig Village
Blacktown 9831 4744
13221
Chinese
Bernard Chan Nursing Home
Burwood 8741 0288
13266
Fijian
Rosemore Aged Care
Belmore 9718 6156
13706
Chinese
CASS Residential Aged Care Facility
Campsie 9789 4587
21065
Filipino
Arcare Kanwal
Kanwal 1300 659 705 19382
Chinese
Castle Hill Aged Care Home
Castle Hill 9680 8330
18888
Filipino
Fairmont Aged Care
Bexley 9567 2279
14288
Chinese
Chow Cho-Poon Nursing Home
Earlwood 9559 4088
14224
Filipino
Opal Wallgrove
Lakemba 9784 3100
14320
Chinese
Fairlea @ Harris Park
Harris Park 9637 8480
18512
Filipino
St Ezekiel Moreno Nursing Home
Croydon 9747 4277
13872
Chinese
Fairlea @ Penshurst
Penshurst 9570 8912
13126
Filipino
The Willows Private Nursing Home
Ashfield 9798 6889
13131
Chinese
Fairlea @ Rosehill
Rosehill 9637 8480
13127
Filipino
Windermere Aged Care Facility
Summer Hill 9797 7222
13071
Chinese
Fairmont Aged Care
Bexley 9567 2279
14288
Frmr Yugoslavian St Simeon Village
Plumpton 9675 3285
12918
Chinese
Heritage Pennant Hills
Pennant Hills 9875 4811
13870
German
St Hedwig Village
Blacktown 9831 4744
13221
Chinese
Indochinese Aged Care Services
Bonnyrigg 8786 1888
18842
Greek
Acacia Centre
Marrickville 9089 8000
13708
Chinese
Japara Forest View
Chatswood 9419 7260
12956
Greek
Ainsley Nursing Home
Burwood 9124 9244
13233
Chinese
Linburn Nursing Home
Burwood 9715 1152
13763
Greek
Bupa Bexley
Bexley 9587 6057
14231
Chinese
Lucy Chieng Aged Care Centre
Hurstville 8558 8088
19165
Greek
Estia Health Kogarah
Kogarah 9053 1800
13188
Chinese
Opal Canterbury
Campsie 9784 2111
14266
Greek
Greek Orthodox Com'ty Home for Aged
Earlwood 9718 7195
13334
Chinese
Opal Wallgrove
Lakemba 9784 3100
14320
Greek
Japara Brighton-Le-Sands
Brighton-Le-Sands 8922 6000
12939
Chinese
PAC Thornleigh
Thornleigh 9875 9900
14352
Greek
Opal Canterbury
Campsie 9784 2111
14266
Chinese
Portland Tabulam Health Centre
Portland 6359 2666
13369
Greek
Opal Oceanview
Mona Vale 9910 7100
13138
Chinese
Rocky Point Residence
Beverley Park 7909 0778
20587
Greek
Regis Belmore
Belmore 1300 998 100 13878
Chinese
Rosemore Aged Care
Belmore 9718 6156
13706
Greek
Rosemore Aged Care
Belmore 9718 6156
13706
Chinese
SummitCare Canley Vale
Canley Vale 9728 1200
14308
Greek
St Ezekiel Moreno Nursing Home
Croydon 9747 4277
13872
Chinese
Uniting Abrina Ashfield
Ashfield 1800 864 846 13235
Greek
St George Aged Care Centre
Bexley 8566 1400
13747
Chinese
Uniting Quong Tart Ashfield
Ashfield 1800 864 846 18922
Greek
The Willows Private Nursing Home
Ashfield 9798 6889
13131
Chinese
Willowood Centre
Chatswood 8644 1400
18210
Greek
Warrigal Warilla
Chinese
Windermere Aged Care Facility
Summer Hill 9797 7222
13071
Greek
Willandra Aged Care
Croatian
Cardinal Stepinac Village
St Johns Park 9823 3855
14260
Croatian
Opal Oceanview
Mona Vale 9910 7100
Croatian
St Ezekiel Moreno Nursing Home
Croatian
St Simeon Village
Croatian
The Willows Private Nursing Home
Croatian
Warrigal Warilla
Dutch
Abel Tasman Village
Dutch
Juliana Village
Dutch
Warrigal Albion Park Rail
Warilla 1800 927 744 13699 Marrickville 9569 4117
13074
Hungarian St Elizabeth Home
Dean Park 8818 8500
13352
13138
Indian
Ainsley Nursing Home
Burwood 9124 9244
13233
Croydon 9747 4277
13872
Indian
Arcare Kanwal
Kanwal 1300 659 705 19382
Plumpton 9675 3285
12918
Indian
Gallipoli Home
Auburn 9136 3000
21096
Ashfield 9798 6889
13131
Indian
Jesmond Aged Care
Strathfield 9124 9200
14035
Bonnyrigg 8786 1888
18842
Auburn 9136 3000
21096
Russell Lea 9713 9481
13561
Bexley 8080 3850
14265
Warilla 1800 927 744 13699
Indo-Chinese Indochinese Aged Care Services
Chester Hill 9645 3388
13214
Iranian
Gallipoli Home
Miranda 9541 3400
13645
Italian
Carino Care at Russell Lea
Albion Park Rail 1800 927 744 13664
Italian
Huntingdon Gardens AC Facility
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background
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Cultural Group Italian
Aged Care Home Name Lady of Grace Aged Care Facility
Dural 9634 1354
DPS Web ID 13964
Cultural Aged Care Home Group Name Macedonian St Sergius Aged Care
Italian
Linburn Nursing Home
Burwood 9715 1152
13763
Macedonian St Simeon Village
Italian
S.Antonio Da Padova Nursing Home
Ryde 9809 2211
13560
Macedonian Warrigal Albion Park Rail
Italian
Scalabrini Allambie Heights
Italian
Scalabrini Austral
Austral 1800 722 522 13559
Macedonian Warrigal Warilla
Italian
Scalabrini Bexley
Bexley 1800 722 522 13558
Maltese
St Dominic's Home for the Elderly
Italian
Scalabrini Chipping Norton
Nepalese
Fairmont Aged Care
Italian
Scalabrini Griffith
Yoogali 6962 7700
13543
NESB
St Simeon Village
Italian
St Joseph's Nursing Home Lismore
Lismore 6627 9356
12982
Pakistani
Gallipoli Home
Italian
St Mary's Villa Concord
Concord 8741 1400
19256
Polish
Abel Tasman Village
Italian
St Vincent's Care Serv Haberfield
Haberfield 1800 778 767 13456
Polish
Italian
SummitCare Smithfield
Smithfield 9755 7333
13140
Polish
Italian
SWIAA Village
Bossley Park 9426 1400
13772
Polynesian Arcare Kanwal
Italian
The Willows Private Nursing Home
Ashfield 9798 6889
13131
Portuguese Acacia Centre
Italian
Uniting Caroona Kalina Goonellabah
Italian
Warrigal Albion Park Rail
Italian
Warrigal Warilla
Italian
Willandra Aged Care
Italian
Ainsley Nursing Home
Italian
Marco Polo Unanderra Care Services
Italian
PHONE (02)
Allambie Heights 1800 722 522 13742
Chipping Norton 1800 722 522 13557
Goonellabah 1800 864 846 14257 Albion Park Rail 1800 927 744 13664 Warilla 1800 927 744 13699
Macedonian Warrigal Coniston
PHONE (02)
Cabramatta 9727 9844
DPS Web ID 13220
Plumpton 9675 3285
12918
Albion Park Rail 1800 927 744 13664 Coniston 1800 927 744 14289 Warilla 1800 927 744 13699 Blacktown 9831 2054
13223
Bexley 9567 2279
14288
Plumpton 9675 3285
12918
Auburn 9136 3000
21096
Chester Hill 9645 3388
13214
Ainsley Nursing Home
Burwood 9124 9244
13233
Brother Albert's Home
Marayong 9678 8200
14311
Portuguese Warrigal Warilla Portuguese Willandra Aged Care
Kanwal 1300 659 705 19382 Marrickville 9089 8000
13708
Warilla 1800 927 744 13699 Marrickville 9569 4117
13074
Russian
Fairmont Aged Care
Bexley 9567 2279
14288
Cabramatta 9727 9844
13220
Marrickville 9569 4117
13074
Russian
St Sergius Aged Care
Burwood 9124 9244
13233
Russian
St Simeon Village
Plumpton 9675 3285
12918
Unanderra 4272 7700
13587
Russian
Strathdale Centre
Strathfield 9764 7800
13593
Opal Bossley Park
Bossley Park 9426 1500
13261
Samoan
Rosemore Aged Care
Belmore 9718 6156
13706
Italian
Opal Palm Grove
Narraweena 8978 3100
13001
Serbian
St Sergius Aged Care
Cabramatta 9727 9844
13220
Italian
Rosemore Aged Care
Belmore 9718 6156
13706
Serbian
St Simeon Village
Plumpton 9675 3285
12918
Italian
St Ezekiel Moreno Nursing Home
Japanese
Willowood Centre
Jewish
Bupa St Ives
Croydon 9747 4277
13872
Serbian
Warrigal Warilla
Chatswood 8644 1400
18210
Slavic
St Simeon Village
St Ives 9440 6000
21922
South African Bupa St Ives
Jewish
Residential Care by Montefiore Hunters Hill Hunters Hill 9879 2777
13838
Spanish
Jewish
Residential Care by Montefiore Randwick
Randwick 1800 978 711 18212
Jewish
Residential Care by Montefiore Woollahra
Woollahra 9362 3777
Korean
Linburn Nursing Home
Korean
Warilla 1800 927 744 13699 Plumpton 9675 3285
12918
St Ives 9440 6000
21922
Linburn Nursing Home
Burwood 9715 1152
13763
Spanish
Residential Gdns for Spanish Speaking
Rooty Hill 8887 5555
12914
13032
Spanish
SummitCare St Marys
St Marys 9673 6999
12881
Burwood 9715 1152
13763
Sri Lankan
Ainsley Nursing Home
Burwood 9124 9244
13233
Opal Canterbury
Campsie 9784 2111
14266
Sri Lankan
Jesmond Aged Care
Strathfield 9124 9200
14035
Korean
Opal Wallgrove
Lakemba 9784 3100
14320
Syrian
Gallipoli Home
Auburn 9136 3000
21096
Korean
Strathdale Centre
Strathfield 9764 7800
13593
Tongan
Rosemore Aged Care
Belmore 9718 6156
13706
Korean
Windermere Aged Care Facility
Summer Hill 9797 7222
13071
Turkish
Gallipoli Home
Laotian
Indochinese Aged Care Services
Bonnyrigg 8786 1888
18842
Ukrainian
St Sergius Aged Care
Laotian
SummitCare Canley Vale
Canley Vale 9728 1200
14308
Ukrainian
St Simeon Village
Latin American Residential Gardens for Spanish Speaking Rooty Hill 8887 5555
12914
Lebanese
Gallipoli Home
Auburn 9136 3000
LGBTIQ
Clermont Aged Care
LGBTIQ
Marco Polo Unanderra Care Services
LGBTIQ
Mareeba Aged Care
LGBTIQ
The Royce Manor
Macedonian Carino Care at Rockdale Macedonian St George Aged Care Centre
Auburn 9136 3000
21096
Cabramatta 9727 9844
13220
Plumpton 9675 3285
12918
Vietnamese AVACS Nursing Home
Smithfield 8234 8853
21081
21096
Vietnamese Bupa Greenacre
Greenacre 9709 5187
14306
Ryde 9809 1416
14229
Vietnamese Hall & Prior Fairfield Nursing Home
Fairfield 9728 1144
13227
Unanderra 4272 7700
13587
Vietnamese Indochinese Aged Care Services
Bonnyrigg 8786 1888
18842
Maclean 6645 2966
13007
Vietnamese Rosemore Aged Care
Belmore 9718 6156
13706
Penrith 4720 5633
38776
Vietnamese SummitCare Canley Vale
Canley Vale 9728 1200
14308
Banksia 9567 5333
13565
Vietnamese Willandra Aged Care
Marrickville 9569 4117
13074
Bexley 8566 1400
13747
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background
www.Ag edCareGuide.com.au
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233
Culturally appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services
The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted
cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all
people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.
Cultural Group African
Service Provider KOPWA Community Services
9412 0284
DPS Web ID 19807
Cultural Group ATSI
Service Provider Biripi Aboriginal Aged & Community Care
6550 0788
DPS Web ID 13995
Arabic
Advance Diversity Services Help at Home Services
9136 4788
14045
ATSI
Boggabri John Prior Multi Purpose Service
6749 7000
14338
Arabic
Catholic Healthcare Home Care Service Sydney
1800 225 474 13778
ATSI
Booroongen Djugun Aged Care Facility
6560 2120
13854
Arabic
CORE Community Services
14061
ATSI
Bungree Aboriginal Assoc Home Care Packages
4350 0100
13890
Arabic
Home Caring
Arabic
IWAA Aged Care Services
1300 875 377 39049 8764 6425
38678
ATSI
Canowindra Community Care
ATSI
Carexcell Community Care
Arabic
SydWest Multicultural Services Aged Care Service
9621 6633
13981
ATSI
Community Interlink (NSW) Home Care
Arabic
Tripoli & Mena Assoc Home Care Packages
9758 1366
13982
ATSI
Dyirri-Bang-Gu Aboriginal Corp Aged Care Service
6964 0518
13950
Arabic
Wesley Mission Home Carer Supp Serv North Sydney 9907 1481
13927
ATSI
Gilgai Aboriginal Home Care Packages
9832 3825
13999
Arabic
Wesley Mission Home Carer Supp Serv West/Sth West Syd 8887 4977
13986
ATSI
Glen Innes Severn Cncl Life Choices Supp Serv
6730 2500
14133
PHONE (02)
8717 1500
PHONE (02)
(07) 5523 0311 13952 6651 1649
18867
1300 203 203 18844
Arabic
Your Aged Care at Home
8764 3669
14103
ATSI
GoCo Care
6740 2240
14164
Asian
Australian Chinese Community Association
9281 1377
18277
ATSI
Goodooga Health Service Community Care
6829 6311
13957
Asian
Home Caring
1300 875 377 39049
ATSI
HammondCare At Home Central Coast
1800 826 166 14092
Assyrian
CORE Community Services
14061
ATSI
HammondCare At Home Horsley
1800 826 166 14091
ATSI
Adssi In-home Support Home Care Packages
1300 578 478 13889
ATSI
HammondCare At Home Hunter
1800 826 166 14093
ATSI
annecto at Home Support ACT
1800 266 328 21545
ATSI
HammondCare At Home North Sydney
1800 826 166 14136
ATSI
annecto at Home Support Far West NSW
1800 266 328 21056
ATSI
HammondCare At Home South East Sydney
1800 826 166 18598
ATSI
annecto at Home Support Inner West Sydney
1800 266 328 21546
ATSI
HammondCare At Home South West Sydney
1800 826 166 14094
ATSI
annecto at Home Support Mid North Coast
1800 266 328 21547
ATSI
HammondCare At Home Wstn Sydney & Nepean
1800 826 166 21029
ATSI
annecto at Home Support Nepean
1800 266 328 21548
ATSI
Healthe Community Hunter Nursing
4959 6711
22029
ATSI
annecto at Home Support South East Sydney
1800 266 328 21550
ATSI
Healthe Community Mayo Home Nursing
6539 3600
18843
ATSI
annecto at Home Support South West Sydney
1800 266 328 21551
ATSI
Home Support Services
ATSI
annecto at Home Support Western Sydney
1800 266 328 20772
ATSI
Illawarra Aboriginal Corporation Home Care
4228 1585
13905
ATSI
Australian Unity Home Care Service Alleena
1300 797 606 21063
ATSI
Jack Towney Hostel
6817 8777
13056
ATSI
Australian Unity Home Care Service Bundjalung
1300 797 606 13785
ATSI
Jerilderie Multi Purpose Service
ATSI
Australian Unity Home Care Service Daramulen
1300 797 606 20987
ATSI
Life Without Barriers Far North Coast NSW
6625 8600
20765
ATSI
Australian Unity Home Care Service Hunter Valley
1300 160 170 19849
ATSI
Lifetime Connect Aged & Com'ty Serv Macksville
6568 2522
14105
ATSI
Australian Unity Home Care Service Ngangana
1300 797 606 22227
ATSI
McLean Care Home & Commuity Services
6766 5006
20483
ATSI
Australian Unity Home Care Serv North Coast NSW 1300 160 170 19287
ATSI
Mercy Health Home Care Services Canberra
6256 9600
19323
ATSI
Australian Unity Home Care Service Thulgan-gar
1300 797 606 14066
ATSI
NAC Aged Care Home Support
6226 3799
18278
ATSI
Australian Unity Home Care Service Wangary
1300 797 606 13938
ATSI
Our Lady of Consolation Home Care Services
9832 5418
13984
ATSI
Australian Unity Home Care Service Warrambucca
1300 797 606 18896
ATSI
Pinnacle Community Services Temora
6977 1326
21666
ATSI
Australian Unity Home Care Service Weja
1300 797 606 13976
ATSI
Rose Mumbler Village
4428 9400
13298
ATSI
Australian Unity Home Care Service Wiradjuri
1300 797 606 13946
ATSI
Rumbalara Positive Ageing & Disability Serv (NSW) (03) 5822 2866 18845
ATSI
Awabakal Aged Care
13730
ATSI
St Andrew's Village
6620 5800
13751
ATSI
BaptistCare Home Services ACT
1300 275 227 17218
ATSI
Tablelands Community Support
6778 6350
13928
ATSI
BBCR Home Care Packages
4422 7422
14130
ATSI
The Benevolent Society CC Eastern Suburbs
ATSI
Bega & District Nursing Home
6492 7777
13257
ATSI
The Benevolent Society CC Hawkesbury/Blue Mtns 1800 236 762 14062
ATSI
Bilyara Hostel
6341 1666
13599
ATSI
The Benevolent Society CC New England/Tamworth 1800 236 762 20769
8717 1500
4907 8555
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background
1800 854 300 21871
(03) 5886 6700 14330
1800 236 762 18970
NSW & ACT 2020
234
Cultural Group ATSI
Service Provider The Benevolent Society CC Northern Sydney
DPS Web ID 1800 236 762 14063 PHONE (02)
www.Ag edCareGuide.com.au
Cultural Group CALD
Service Provider Home Support Services
DPS Web ID 1800 854 300 21871 PHONE (02)
ATSI
The Benevolent Society CC Sth West Syd/Sthn Highlands 1800 236 762 20684
CALD
IWAA Aged Care Services
ATSI
The Benevolent Society CC Sthn Sydney/Inner West 1800 236 762 14064
CALD
JewishCare (NSW) Home Support Services
ATSI
Uniting Home Care Central West
1800 486 484 18243
CALD
Marco Polo Unanderra Care Services
4272 7700
13587
ATSI
Uniting Home Care Far West
1800 486 484 13900
CALD
MCCI Home & Community Care Services
4229 7566
22014
ATSI
Uniting Home Care Kuranya/Far South
1800 486 484 13979
CALD
MDSI Multicultural Home Care Packages Prog
4627 1188
14166
ATSI
VMCH Home Care Serv Regional Northern NSW
1300 698 624 19318
CALD
Multicultural Care Home Care Packages
9718 6199
13895
ATSI
Wyanga Aboriginal Aged Care Program
9319 7175
14142
CALD
NAC Aged Care Home Support
6226 3799
18278
ATSI
Yarrabee Community Aged Care
6686 9855
18892
CALD
Northern Settlement Services Multicultural ACS
4969 3399
14154
Bosnian
Advance Diversity Services Help at Home Services
9136 4788
14045
CALD
Our Lady of Consolation Home Care Services
9832 5418
13984
Bosnian
IWAA Aged Care Services
8764 6425
38678
CALD
PAWA Community Care Home Care Packages
9716 0036
14175
Burmese
SydWest Multicultural Services Aged Care Services
9621 6633
13981
CALD
Pinnacle Community Services Temora
6977 1326
21666
CALD
Adssi In-home Support Home Care Packages
1300 578 478 13889
CALD
St Hedwig Village Home Care
8822 9907
21048
CALD
annecto at Home Support ACT
1800 266 328 21545
CALD
St Simeon Home Care Service
8645 4010
22026
CALD
annecto at Home Support Far West NSW
1800 266 328 21056
CALD
Start Nursing Services
8883 3207
38518
CALD
annecto at Home Support Inner West Sydney
1800 266 328 21546
CALD
Sydney Multicultural Community Services
9663 3922
14220
CALD
annecto at Home Support Mid North Coast
1800 266 328 21547
CALD
The Benevolent Society CC Eastern Suburbs
CALD
annecto at Home Support Nepean
1800 266 328 21548
CALD
The Benevolent Society CC Hawkesbury/Blue Mtns 1800 236 762 14062
CALD
annecto at Home Support South East Sydney
1800 266 328 21550
CALD
The Benevolent Society CC New England/Tamworth 1800 236 762 20769
CALD
annecto at Home Support South West Sydney
1800 266 328 21551
CALD
The Benevolent Society CC Northern Sydney
CALD
annecto at Home Support Western Sydney
1800 266 328 20772
CALD
The Benevolent Society CC Sth West Syd/Sthn Highlands 1800 236 762 20684
CALD
Australian Chinese Community Association
9281 1377
18277
CALD
The Benevolent Society CC Sthn Sydney/Inner West 1800 236 762 14064
CALD
BBCR Home Care Packages
4422 7422
14130
CALD
VMCH Home Care Serv Regional Northern NSW
CALD
Bolton Clarke Central Coast At Home Support
1300 665 444 21320
CALD
CALD
Bolton Clarke Far North Coast (NSW) At Home Supp 1300 775 227 21323
CALD
Your Aged Care at Home
8764 3669
14103
CALD
Bolton Clarke Illawarra At Home Support
1300 665 444 21321
Chinese
Advance Diversity Services Help at Home Services
9136 4788
14045
CALD
Bolton Clarke Port Macquarie At Home Support
1300 665 444 21322
Chinese
ANHF Home Care Services
9784 0868
19304
CALD
Bolton Clarke Sydney At Home Support
1300 665 444 19825
Chinese
Australian Chinese Community Assoc City Centre
9281 1377
14143
CALD
Canterbury City Com'ty Ctr Home Care Packages
21476
Chinese
Australian Chinese Community Assoc Northern Ctr
9412 3488
22012
CALD
Carrington Care Home Care Packages
1300 590 590 13135
Chinese
Australian Chinese Community Association
9281 1377
18277
CALD
CASS Care
9718 7305
14144
Chinese
BaptistCare Home Services ACT
CALD
CatholicCare Sydney Home Care Packages
13 18 19
13973
Chinese
CASS Care
9718 7305
14144
CALD
Community Gateway Wollongong
1300 657 473 13933
Chinese
Community Services #1
6126 4700
38640
CALD
CÜRA Aged Care Packages
(07) 5527 8011 17404
Chinese
CORE Community Services
8717 1500
14061
CALD
EACH Home Care Packages
1300 003 224 20137
Chinese
EACH Community Services
9744 8017
14159
CALD
Enrich Living Services ACT
1300 202 003 17219
Chinese
Home Caring
CALD
GWC Community Services Western Sydney
18271
Chinese
KOPWA Community Services
9412 0284
19807
CALD
HammondCare At Home Central Coast
1800 826 166 14092
Chinese
Northern Settlement Services Multicultural ACS
4969 3399
14154
CALD
HammondCare At Home Horsley
1800 826 166 14091
Chinese
Sydney Multicultural Community Services
9663 3922
14220
CALD
HammondCare At Home Hunter
1800 826 166 14093
Chinese
Uniting Home Care South West Sydney
CALD
HammondCare At Home North Sydney
1800 826 166 14136
Chinese
Wesley Mission Home & Carer SS West/Sth West Syd 8887 4977
13986
CALD
HammondCare At Home South East Sydney
1800 826 166 18598
Chinese
Wesley Mission Home & Carer Supp Serv North Syd
9907 1481
13927
CALD
HammondCare At Home South West Sydney
1800 826 166 14094
Croatian
Community Services #1
6126 4700
38640
CALD
HammondCare At Home Western Sydney/Nepean
1800 826 166 21029
Croatian
SydWest Multicultural Services Aged Care Service
9621 6633
13981
CALD
Healthe Community Hunter Nursing
4959 6711
22029
Estn European JewishCare (NSW) Home Support Services
CALD
Healthe Community Mayo Home Nursing
6539 3600
18843
Estn European PAWA Community Care Home Care Packages
9750 9344
9516 2188
8764 6425
1300 133 660 14137
1800 236 762 18970
1800 236 762 14063
1300 698 624 19318
Wesley Mission Home & Carer Supp Serv Inner Wst Syd 9641 7088
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background
38678
13931
1300 275 227 17218
1300 875 377 39049
1800 486 484 21338
1300 133 660 14137 9716 0036
14175
www.Ag edCareGuide.com.au
Cultural Service Group Provider Estn European St Simeon Home Care Service
NSW & ACT 2020
235
8645 4010
DPS Web ID 22026
Cultural Group Italian
Service Provider Wesley Mission Home & Carer Supp Serv North Syd
Estn European Your Aged Care at Home
8764 3669
14103
Jewish
Help at Home by Montefiore
1800 251 537 20057
Egyptian
IWAA Aged Care Services
8764 6425
38678
Jewish
JewishCare (NSW) Home Support Services
1300 133 660 14137
Egyptian
Your Aged Care at Home
8764 3669
14103
Korean
CASS Care
European
CORE Community Services
8717 1500
14061
Korean
Uniting Home Care Western Sydney
European
Marco Polo Unanderra Care Services
4272 7700
13587
Latvian
Your Aged Care at Home
8764 3669
14103
Filipino
Northern Settlement Services Multicultural ACS
4969 3399
14154
Lebanese
CORE Community Services
8717 1500
14061
Filipino
SydWest Multicultural Services Aged Care Service
9621 6633
13981
Lebanese
IWAA Aged Care Services
8764 6425
38678
Filipino
Uniting Home Care South West Sydney
1800 486 484 21338
Lebanese
Your Aged Care at Home
8764 3669
14103
Filipino
Uniting Home Care Western Sydney
1800 486 484 13972
LGBTIQ
Adssi In-home Support Home Care Packages
1300 578 478 13889
French
Healthe Community Mayo Home Nursing
6539 3600
18843
LGBTIQ
annecto at Home Support Far West NSW
1800 266 328 21056
German
Healthe Community Mayo Home Nursing
6539 3600
18843
LGBTIQ
annecto at Home Support Inner West Sydney
1800 266 328 21546
German
St Hedwig Village Home Care
8822 9907
21048
LGBTIQ
annecto at Home Support Mid North Coast
1800 266 328 21547
Greek
Advance Diversity Services Help at Home Services
9136 4788
14045
LGBTIQ
annecto at Home Support South West Sydney
1800 266 328 21551
PHONE (02)
PHONE (02)
9907 1481
9718 7305
DPS Web ID 13927
14144
1800 486 484 13972
Greek
GWC Com'ty Serv Inner West, North & South East Syd 9516 2188
14145
LGBTIQ
annecto at Home Support Western Sydney
1800 266 328 20772
Greek
GWC Com'ty Services South Western Sydney
9516 2188
21213
LGBTIQ
annecto at Home Support ACT
1800 266 328 21545
Greek
GWC Community Services Hunter
9516 2188
21215
LGBTIQ
annecto at Home Support Nepean
1800 266 328 21548
Greek
GWC Community Services Illawarra
9516 2188
18272
LGBTIQ
annecto at Home Support South East Sydney
1800 266 328 21550
Greek
GWC Community Services Western Sydney
9516 2188
18271
LGBTIQ
BBCR Home Care Packages
Greek
Home Caring
1300 875 377 39049
LGBTIQ
Bolton Clarke Central Coast At Home Support
1300 665 444 21320
Greek
Wesley Mission Home & Carer SS West/Sth West Syd 8887 4977
13986
LGBTIQ
Bolton Clarke Far Nth Coast (NSW) At Home Supp
1300 775 227 21323
Greek
Wesley Mission Home & Carer Supp Serv North Syd
13927
LGBTIQ
Bolton Clarke Illawarra At Home Support
1300 665 444 21321
Hindi
Home Caring
1300 875 377 39049
LGBTIQ
Bolton Clarke Pt Macquarie At Home Support
1300 665 444 21322
Hindi
SydWest Multicultural Services Aged Care Service
13981
LGBTIQ
Bolton Clarke Sydney At Home Support
1300 665 444 19825
Hungarian
Help at Home by Montefiore
1800 251 537 20057
LGBTIQ
KOPWA Community Services
9412 0284
19807
Hungarian
JewishCare (NSW) Home Support Services
1300 133 660 14137
LGBTIQ
Life Without Barriers Far North Coast NSW
6625 8600
20765
Indian
Home Caring
1300 875 377 39049
LGBTIQ
Marco Polo Unanderra Care Services
4272 7700
13587
Indian
Wesley Mission Home & Carer SS West/Sth West Syd 8887 4977
13986
LGBTIQ
MCCI Home & Community Care Services
4229 7566
22014
Indian
Wesley Mission Home & Carer Supp Serv North Syd
9907 1481
13927
LGBTIQ
Mercy Services Home Care Packages
4962 6680
14171
Indo-Chinese Australian Chinese Community Assoc City Centre
9281 1377
14143
LGBTIQ
NAC Aged Care Home Support
6226 3799
18278
Indo-Chinese Australian Chinese Community Assoc Northern Ctr
9412 3488
22012
LGBTIQ
Northern Settlement Services Multicultural ACS
4969 3399
14154
Indo-Chinese Australian Chinese Community Association
9281 1377
18277
LGBTIQ
Pinnacle Community Services Temora
6977 1326
21666
Indo-Chinese CASS Care
9718 7305
14144
LGBTIQ
St Andrew's Village
6620 5800
13751
Indo-Chinese EACH Community Services
9744 8017
14159
LGBTIQ
Sydney Multicultural Community Services
9663 3922
14220
Islamic
IWAA Aged Care Services
8764 6425
38678
LGBTIQ
Whiddon Ballina Community Care
Islamic
Your Aged Care at Home
8764 3669
14103
Macedonian
Advance Diversity Services Help at Home Services
9136 4788
14045
Italian
Advance Diversity Services Help at Home Services
9136 4788
14045
Macedonian
St Simeon Home Care Service
8645 4010
22026
Italian
CatholicCare Sydney Home Care Packages
13 18 19
13973
Maltese
Advance Diversity Services Help at Home Services
9136 4788
14045
Italian
COASIT Home Care Packages (NSW)
9564 0744
13971
Maltese
SydWest Multicultural Services Aged Care Service
9621 6633
13981
Italian
Help at Home by Montefiore
1800 251 537 20057
Muslim
BaptistCare Home Services ACT
Italian
Home Caring
1300 875 377 39049
Muslim
CORE Community Services
8717 1500
14061
Italian
KOPWA Community Services
9412 0284
19807
Muslim
IWAA Aged Care Services
8764 6425
38678
Italian
Marco Polo Unanderra Care Services
4272 7700
13587
Muslim
Your Aged Care at Home
8764 3669
14103
Italian
St Carthage's Community Care
6620 0000
13934
NESB
annecto at Home Support ACT
Italian
Sydney Multicultural Community Services
9663 3922
14220
NESB
CatholicCare Wollongong Your Life Your Way
4254 9342
13903
Italian
Wesley Mission Home & Carer SS West/Sth West Syd 8887 4977
13986
NESB
Life Without Barriers New England
6767 3300
20766
9907 1481 9621 6633
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background
4422 7422
14130
1300 738 388 20142
1300 275 227 17218
1800 266 328 21545
NSW & ACT 2020
236
Cultural Group NESB
Service Provider Multicultural Care Home Care Packages
NESB
www.Ag edCareGuide.com.au
9718 6199
DPS Web ID 13895
Cultural Group Spanish
Service Provider Northern Settlement Services Multicultural ACS
4969 3399
DPS Web ID 14154
Northern Settlement Services Multicultural ACS
4969 3399
14154
Spanish
Sydney Multicultural Community Services
9663 3922
14220
NESB
Pinnacle Community Services Temora
6977 1326
21666
Sri Lankan
Uniting Home Care Western Sydney
NESB
Rockdale Com'ty Serv Home Care Packages
9024 5500
20465
Tamil
SydWest Multicultural Services Aged Care Service
NESB
St Simeon Home Care Service
8645 4010
22026
Tamil
Uniting Home Care Western Sydney
NESB
Your Aged Care at Home
8764 3669
14103
Thai
CORE Community Services
8717 1500
14061
Pacific Islander Your Aged Care at Home
8764 3669
14103
Tongan
Northern Settlement Services Multicultural ACS
4969 3399
14154
1800 251 537 20057
Turkish
IWAA Aged Care Services
8764 6425
38678
PHONE (02)
PHONE (02)
1800 486 484 13972 9621 6633
13981
1800 486 484 13972
Polish
Help at Home by Montefiore
Polish
PAWA Community Care Home Care Packages
9716 0036
14175
Turkish
Uniting Home Care Western Sydney
Polish
SydWest Multicultural Services Aged Care Service
9621 6633
13981
Ukrainian
St Simeon Home Care Service
8645 4010
22026
Russian
Advance Diversity Services Help at Home Services
9136 4788
14045
Vietnamese
ANHF Home Care Services
9784 0868
19304
Russian
Catholic Healthcare Home Care Service Sydney
1800 225 474 13778
Vietnamese
Australian Chinese Community Association
9281 1377
18277
Russian
Help at Home by Montefiore
1800 251 537 20057
Vietnamese
BaptistCare Home Services ACT
Russian
JewishCare (NSW) Home Support Services
1300 133 660 14137
Vietnamese
CASS Care
Russian
St Simeon Home Care Service
8645 4010
22026
Vietnamese
Samoan
Northern Settlement Services Multicultural ACS
4969 3399
14154
Vietnamese
Slavic
PAWA Community Care Home Care Packages
9716 0036
14175
Slavic
St Simeon Home Care Service
8645 4010
South African IWAA Aged Care Services South Asian
1800 486 484 13972
1300 275 227 17218 9718 7305
14144
CatholicCare Sydney Home Care Packages
13 18 19
13973
CORE Community Services
8717 1500
14061
Vietnamese
EACH Community Services
9744 8017
14159
22026
Vietnamese
Home Caring
8764 6425
38678
Vietnamese
Northern Settlement Services Multicultural ACS
SydWest Multicultural Services Aged Care Service
9621 6633
13981
Vietnamese
Uniting Home Care South West Sydney
South Asian
Wesley Mission Home & Carer Supp Serv North Syd
9907 1481
13927
Vietnamese
Wesley Mission Home & Carer Supp Serv North Syd
9907 1481
13927
Spanish
Advance Diversity Services Help at Home Services
9136 4788
14045
Vietnamese
Your Aged Care at Home
8764 3669
14103
Spanish
Community Services #1
6126 4700
38640
C O M PA R E CHOOSE C O N TA C T
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YourRetirementLiving.com.au
1300 875 377 39049 4969 3399
14154
1800 486 484 21338
START YOUR SEARCH ON A U S T R A L IA ’S # 1 S E N IO R S W E B S IT E brought to you by
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background
NSW & ACT 2020
See Definition of Terms pages 140 -141
PHONE (02)
365 Care
1300 365 248
3Bridges Community Home Care Packages
1300 327 434
Accommodation & Care Solutions
1300 675 893
ADS Home Care Services
8677 0093
Adssi In-home Support Home Care Packages
1300 578 478
Adssi In-home Support Home Maint/Mods
1300 578 478
Advance Diversity Services Help at Home Services
9136 4788
Adventist Senior Living Home Care Services
4977 0004
Albury Wodonga Hlth Dist Nursing Serv Albury
6051 7408
All Parental Care Australia
9520 2966
Allawah Lodge Aged Care Facility
6927 3521
Alliance Community
9310 6511
Anglicare At Home Southern Region
1300 111 278
Anglicare At Home Sydney Metropolitan Region
1300 111 278
annecto My Support NSW-ACT
1800 266 328
Ascent Community Care
6778 3503
Auburn Diversity Services (ADSI)
9648 2008
Auscare Home & Community Care
1300 455 322
Australian Home Care Services Metropolitan NSW
1300 303 770
Australian Home Care Services Regional NSW
1300 303 770
Australian Red Cross Aged Care Services ACT
6234 7660
Australian Red Cross Aged Care Services NSW
9229 4111
Australian Unity Home Care Services NSW
1300 160 170
Awabakal Aged Care
4907 8555
Bankstown City AC Georges River Home Services
8717 0199
Bankstown City Aged Care Home Based Care
8717 0180
Bannister In Home Care
1300 368 991
BaptistCare Home Modifications & Maintenance
1300 275 227
BaptistCare Home Services ACT
1300 275 227
BaptistCare Home Services NSW
1300 275 227
BBCR Brokerage / Private Care Services
4422 7422
BBCR Home Maintenance Program
4443 7681
Bega & District Nursing Home
6492 7777
Bega Valley Meals on Wheels
6492 4146
Belong Blue Mountains Com'ty Support Blaxland
4739 1164
Belong Blue Mountains Com'ty Support Katoomba
4782 1117
Belong Blue Mountains Com'ty Support Lawson
4759 2592
CHS
In Home Care Services
PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe Per &/or rvision s on Pal Pha al Care liative rma Care Res ceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal
www.Ag edCareGuide.com.au
Notes
9999999999999 9 99 999 9 999 Note 1 9 9 999 9 999 Note 2 99 9999 9 999 99999999 9 999 Note 3 9 9 9 99 99 9 999 Note 4 9 9 999 9 999 9 9 9 99 99 9999 999 99 9 99999 999 9999 999999999 Note 5 99999999999999 Note 6 99999999999999 Note 6 9999 999999999 Note 7 9 99 999 9 9 999 999999999 99999999 9 999 99999999 9 999 9 9 99 Note 8 99 9 Note 9 9999999999 999 9999 999 99 99 Services for ATSI clients 999 999 99999 999 999999999 Note 10 9 99999 999 Gardening excluded 9 9 99999999999999 Note 11 99999999999999 Note 11 9999 99 99999 Available Jervis Bay area only 9 9999999 99999 Note 12 9 9 999 Includes services for Veterans 9 9 9 9 9 99 9 999 Note 13 9 9 9 9 Note 14
Note: 1. Includes frozen meal delivery service in St George area 2. Includes services for financially disadvantaged & CALD clients; 24 hour care also available 3. Includes access to mobility equipment & assistive technology 4. Includes services for clients with disabilities 5. Includes services through Veterans' Home Care 6. Includes services for clients with complex needs and support for Carers & CALD clients 7. Includes services for Veterans' through VHC & DVA 8. Includes daily telephone support through Telecross
237
DPS Web Advert Page ID 21850 15 20764 38673 19 38978 13889 37103 14045 38480 22247 19266 13305 18529 IFC-1, 55 13230 IFC-1, 55 14097 21549 21597 22258 24 38987 20463 21605 22203 38812 42 20189 13730 21057 14095 20709 11, 216 38014 11, 216 17218 11, 216 13893 19301 19303 13257 21633 38509 21658 38508
9. Services provided as daily telephone support through Telecross 10. Includes services for Veterans' Home Care (VHC) clients 11. Includes services for Veterans' Home Care (VHC) & DVA clients 12. Includes services for Veterans' Home Care (VHC) & DVA clients; access to mobility equipment & assistive technology also available 13. Includes home modification services & Community Visitors Scheme 14. Includes services for disabled clients and their carers
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
See Definition of Terms pages 140 -141
PHONE (02)
Benhome Home Care Services
1800 181 959
Best Practice Nursing
1300 687 733
Better Living Home Care Packages (NSW)
1300 307 344
Better Living Home Care Packages (ACT)
1300 307 344
Bilyara Hostel
6341 1666
Biripi Aboriginal Aged & Community Care
6550 0788
Bland Home & Community Care Services
6979 0287
Blue Haven Care
4232 0475
Bolton Clarke At Home Support
1300 665 444
Booroongen Djugun Aged Care Facility
6560 2103
Bower YNA
9222 9648
Braithwaite Speech & Learning Clinic
9797 1880
Bundaleer Care Services
6585 2811
Bungree Aboriginal Assoc Home Care Packages
4350 0100
Byron Shire Respite Service
6685 1921
Cabonne Shire Council Home & Community Care
6344 1199
Calvary Community Care ACT
1300 660 022
Calvary Community Care Hunter
1300 660 022
Calvary Community Care Manning Taree
1300 660 022
Calvary Community Care Riverina
1300 660 022
Calvary Community Care Sydney
1300 660 022
Candice Care
1800 226 342
Canterbury City Com'ty Ctr Home Care Packages
9750 9344
Care Connect
1800 370 575
Care Next Door
9666 7930
Care1
1300 422 731
Carehaven Services
0406 746 458
Carehaven Services ACT
0406 357 790
Careseekers
1300 422 731
Carrington Community Care
1300 590 590
CASS Residential Aged Care Facility
9789 4587
Catholic Healthcare Home Care Services
1800 225 474
Catholic Healthcare H/Care Serv Sthn Highlands
1800 225 474
Catholic Healthcare Respite & Soc Supp Serv
1800 225 474
CatholicCare Sydney Home Support Services
13 18 19
CatholicCare Wollongong Your Life Your Way
4254 9342
CCAS Aged & Disability Services
9858 3222
CCNB Home Care Packages
1300 002 262
CHNC Home Care Packages
9645 3700
CHS
In Home Care Services
www.Ag edCareGuide.com.au
PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & i s Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal
238
Notes
DPS Web Advert Page ID 26 13529
999 999 99999 9999 9999 999 9999999999999 9999999999999 9999999999999 9 99 999999999 Services for frail aged ATSI clients 9 99 99 999 9 999999 9 999 Note 1 9 999 999 999 Note 2 9 99 999 9 999 Includes Outreach Food Programs for ATSI clients 999 9999 999 9 999 999999999 Includes services for DVA & VHC clients 9 9999 9 999 Note 3 9 9 99 999 Note 4 99 99 99 101 9999 99999 999 101 9999 99999 999 101 9999 99999 999 101 9999 9999 9 9 101 9999 999999999 9 9 999 9 9 9 9 9 9 Services for clients in the inner West area 18 9999 999999999 Note 5 9 9999 999 9 9 9999 999 9999 9999 99 99 9 9999 99 999 99 99999 9999 999 9 999 Flexible Respite available 9 9 99 9 9 Note 6 32D 9999 999 9 999 32D 9999 999 9 999 Note 7 32D 9999 999 9 999 99999999999999 9 999999 99999 9 9 99 9999 99999 999 9 9 99
Note: 1. Includes community transport service - phone: (02) 4203 4055; fee may be applicable 2. Includes services for Veterans' Home Care (VHC) & overnight services 3. Includes access to equipment & assistive technology & specialised transport service for ATSI clients 4. Includes services for Carers of clients with disabilities
38440 22198 38353 13599 13995 13998 13904 20768 13854 19241 19572 14340 13890 21588 21635 18538 13731 13996 18537 18129 38289 21476 17997 19299 19252 38542 38541 21553 13135 21065 19320 19856 19273 21571 13903 38872 14149 22276
5. Includes services for ATSI, CALD & LGBTIQ clients 6. Services for frail aged Chinese, Indonesian or Vietnamese clients 7. Services include mental health respite for carers
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
In Home Care Services City of Parramatta Council Com'ty Care Services Clarence Care & Support
PHONE (02)
9 99 99 99999999999999 Note 1 9 99 9 9 9 Includes home modifications services 9 99 99 9 999 Note 2 9999 999 9 999 Includes home modification services 9 99 9 99 99 99 9 999 9 999 9 9 Note 3 9999 999 9 999 9999 999 9 999 9999 999 9 999 9 99 99 99 99 9999 999 99 99 99 9 99 9 99 9999 9 9 999 9999 999 9 999 Includes home modification services 9999 99 9 999 193D 9999999999999 9999999999 999 Includes services for Veterans 9 9 9 99 Note 4 99 9 99 Note 5 131 9 9 99 9 9 9999 999999999 9 99 999 9 999 9999999999999 Note 6 9999999999999 Note 6 9999 999999999 Overnight respite available Hairdressing, manicure and pedicure services 9 9 9 9 9999999999 999 9 9 9 99 999 9 999 Note 7 9 99 999 9 999 Note 8 9 9 99 Note 9 9999 999999999 9 99 999 9 999
1800 801 503 9389 0035
COASIT Home Care Packages (NSW)
9564 0744
Coast Community Connections
4343 1888
Communities@Work Seniors/Com'ty Transport Prog 6293 6500 Community Care Options
6650 2000
Community Connect Transport
9490 9500
Community Gateway Kempsey
1300 657 473
Community Gateway Nowra
1300 657 473
Community Gateway Wollongong
1300 657 473
Community Options - CHSP
6295 8800
Community Services #1
6126 4700
ConnectAbility Australia Aged Care Support
4962 1000
Cooma Challenge Home Support Services
6452 2156
CORE Community Services
8717 1500
Cranbrook at Home Crowley Care
1800 275 753 9458 9950 1300 139 099
Crows Nest Centre Aged & Community Services
9439 5122
Cumberland Council Aged & Disability Services
8757 9041
Dementia Australia
9805 0100
Diversional & Recreation Therapy Australia
9887 5035
Dungog & District Neighbourcare
4992 3348
EACH Community Services
9744 8017
Enrich Living Services
1300 202 003
Enrich Living Services ACT
1300 202 003
Eremea Home Care Services
1300 118 880
Essential Care
0439 606 748
Eurobodalla Meals on Wheels/Out and About Serv Feros Care Home Care
DPS Web Advert Page ID 21589
9806 5121
COA Sydney Home Support Services
CPL Aged Care Services
Notes
239
CHS
See Definition of Terms pages 140 -141
PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe Per &/or rvision s on Pal Pha al Care liative rma Care Res ceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal
www.Ag edCareGuide.com.au
4474 4464 1300 763 583
Forbes & District Meals On Wheels
6851 4204
Forbes Shire Council Home & Community Care
6851 1288
Gilgai Aboriginal Home Care Packages
9832 3825
Gilgandra Shire Council Community Care Services
6817 8750
Glen Innes Severn Cncl Life Choices Supp Serv
6730 2500
GoCo Care
6740 2240
Note: 1. Includes Short Term Restorative Care (STRC) services 2. Services for Italian clients in Sydney metro area & Wollongong only 3. Services for older frail clients or younger clients with a disability & their carers; includes services where public or private transport is unavailable 4. Includes assisted shopping service for clients where public transport is unavailable; fee applicable for transport service
13991 38434 13971 13886 21662 14161 38417 13924 22013 13933 38976 38640 21665 21636 14061 21587 21506 14223 38420 21677 14042 20030 13929 14159 20862 17219 20759 18280 22037 22289 38757 38758 13999 38493 14133 14164
5. Includes programs for frail aged/disabled or ATSI clients & their carers in Auburn, Holroyd & Parramatta LGAs; meal delivery & community transport services also available for CALD clients 6. Includes services for Veterans' Home Care (VHC) clients & DVA Nursing 7. Includes home modification services - phone: (02) 6852 4388 8. Priority to ATSI clients in Western Sydney/Nepean areas 9. Includes access to mobility equipment & assistive technology
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
In Home Care Services
Notes 99999 Note 1
PHONE (02)
CHS
See Definition of Terms pages 140 -141
www.Ag edCareGuide.com.au
PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & i s Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal
240
Goodwin Home Care
6175 5650
Goulburn Mulwaree Cncl Respite/Soc Supp Groups
4823 4498
Griffith Meals on Wheels
6962 9997
9999 999 9 9 99 Service does not include shopping 9 9 9999999999999 9 99 99 9 9 9 9 99 99 9 9 9 9 9 9 9 9 9 9 9 9 9 99 9 9 9 9 9 9 9 99 99 9 9 9 9 9 9 9 9 9 9 999 99999999 999999999 999 Note 2 999999999 999 9999999999999 Includes services for DVA clients 9 99 9999999999999 Includes services for DVA clients 9999999999999 999 999999999 Note 3 9 99999 9 999 9999999999999 9 9 9 999 Note 4 9 9 99 9 9 99 999 999999999 9999 9999 999 9999 99999999 999 999999999
Group Home Australia Home Care Services
1300 015 406
HammondCare At Home ACT
1800 826 166
HammondCare At Home Batehaven
1800 826 166
HammondCare At Home Central Coast
1800 826 166
HammondCare At Home Central West
1800 826 166
HammondCare At Home Far West NSW
1800 826 166
HammondCare At Home Horsley
1800 826 166
HammondCare At Home Hunter
1800 826 166
HammondCare At Home Merimbula
1800 826 166
HammondCare At Home North Sydney
1800 826 166
HammondCare At Home Scone
1800 826 166
HammondCare At Home Shoalhaven
1800 826 166
HammondCare At Home South East Sydney
1800 826 166
HammondCare At Home South West Sydney
1800 826 166
HammondCare At Home Western Sydney & Nepean 1800 826 166 Hastings Home Modification & Maintenance Serv
1300 336 488
HCA Home
1300 422 111
Healthe Community Central Coast
4959 6711
Healthe Community Hirondelle
9406 5066
Healthe Community Hunter Nursing
4959 6711
Healthe Community Hurstville
9579 7977
Healthe Community Mayo Home Nursing
6539 3600
Help at Home by Montefiore
1800 251 537
HenderCare
1300 764 433
Hills Community Care Services Hills Nursing
9761 7600 1300 131 393
HMC Multi Seniors Ethnic Neighbour Aid Prog
4960 8248
Holbrook Health Service
6036 2787
Holdsworth Community
9302 3600
Home Care Assistance Newcastle Hunter
4089 3000
Home Care Assistance Nth West & Inner West Syd
9051 1000
Home Care Assistance Sth West & Outer West Syd
8004 7137
Home Care Assistance Sydney City & East
9158 3880
Note: 1. Services for clients in ACT and Southern Highlands (NSW) 2. Hydrotherapy and Mental Health programs also available.
‘I choose a quality lifestyle in the home I love.’
DPS Web Advert Page ID 201, 240 17221 22036 38433 133 38424 22016 21309 14092 18596 22017 14091 14093 22053 14136 22022 18597 18598 14094 21029 22167 22391 38576 38772 22029 38773 18843 88 20057 21955 21664 19902 21608 13052 21640 21931 22006 22007 38497
3. Includes services for Veterans' Home Care (VHC) & DVA clients and clients with mental health issues 4. Services for multicultural clients in Lower Hunter & Newcastle areas Committed to quality of life for all, with re-ablement focused in-home care including: • Goodwin Health & Wellness Centre (geriatrics, allied health & wellness classes) • Day Clubs in Crace, Monash, Queanbeyan
(02) 6175 5650 GOODWIN.ORG.AU
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
See Definition of Terms pages 140 -141
PHONE (02)
Home Caring
1300 875 377
Home Instead Senior Care Central Coast
4342 3477
Home Instead Senior Care Mid North Coast
6583 9944
Home Instead Senior Care Newcastle
4945 4316
Home Instead Senior Care Penrith
4722 2256
Home Instead Senior Care Sutherland
9526 2659
Home Instead Senior Care Syd Inner West/Nth West
9908 7206
Home Instead Senior Care Syd Nth Shore/Nthn Beaches 9144 2322 Home Instead Senior Care Sydney Estn Suburbs
1300 791 172
Home Instead Senior Care Sydney Inner Sth West
9194 4146
Home Instead Senior Care Sydney Lwr Nth Shore
9908 7206
Home Instead Senior Care Sydney Upper Nth Shore
9980 2226
Home Instead Senior Care Wollongong
4295 6829
Home Modifications Australia (MOD.A)
0416 860 950
Home Nursing Group
1300 698 693
Home Support Services
1800 854 300
Hunter Community Services
4937 4555
In Home Care - Machado Care Solutions
9713 5589
integratedliving Australia New South Wales
1300 782 896
Interchange Australia Home Care Packages
1300 112 334
Intereach Community Support
1300 488 226
Intereach Community Support (West)
1300 488 226
IRT Home Care ACT
13 44 78
IRT Home Care Illawarra
13 44 78
ItSoWel Home Support Services
4228 8222
IWAA Aged Care Services
8764 6425
JewishCare (NSW) Home Support Services
1300 133 660
JNC Social Support Services
8570 1400
Junee Community Centre Services
6924 2666
Just Better Care ACT
1300 587 823
Just Better Care NSW
1300 587 823
Kate Cares
9387 6100
KinCare NSW
1300 110 254
KinCare ACT
1300 110 254
Kinder Caring Home Nursing
1300 796 675
Kirinari Transport Services
6041 2299
Notes
CHS
In Home Care Services
PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe Per &/or rvision s on Pal Pha al Care liative rma Care Res ceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal
www.Ag edCareGuide.com.au
999 999 999 999 999 999 999 999 999 999 999 999 999
9 99 999 99999999 99999999 99999999 99999999 99999999 99999999 99999999 99999999 99999999 99999999 99999999 99999999
241
DPS Web Advert Page ID 39049
Includes home modifications 9 9 9999999999 999 999 999999999 99 99999 9 999 Note 1 9 9 999999999 9999 99999 999 99 9 9 99 Note 2 9 99 99999 999 Note 3 9 99 999 9 999 161D 9 99 99999 999 161D 9 99 99999 999 9 9 999 9 999 999 99 9 999 99 9 999 99999 9 999 Note 4 9999 999 9 99 Note 5 27 9999 99999 999 27 999 9999 999 9999999999999 41 9999999999 999 Includes transition care services 41 9999999999 999 Note 6 9999999999999 Services for clients in metropolitan areas only 9 9 Note 7
Note: 1. Includes home modification services and access to mobility equipment & assistive technology for aged/disabled clients 2. Includes services for younger disabled clients and their carers 3. Includes short term or emergency Carer support for clients in Riverina/Murray Region - phone: 1800 052 222
18801 18802 38500 22096 18803 22094 22091 22089 22095 22092 22093 21505 19818 20221 21871 21653 20188 13980 21582 18274 19206 17223 13968 21643 38678 14137 21651 21641 18774 18583 18085 18253 14096 14047 38851
4. Includes group outings for aged/disabled/CALD clients in Randwick & Waverley areas 5. Includes services for disabled clients and their carers 6. Includes transition care services, hospital support & region specific dementia programs 7. Services for aged and/or disabled residents living Albury, Corowa & Greater Hume areas
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
In Home Care Services
Notes 999 Note 1
DPS Web Advert Page ID 22191
PHONE (02)
CHS
See Definition of Terms pages 140 -141
www.Ag edCareGuide.com.au
PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & i s Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal
242
KNC Home Care Packages
9988 4966
Kogarah Community Services
9553 6506
Life Without Barriers Southern NSW
4472 9980
9999999999 9 99 99 9 99 Note 2 999 999999999 Note 3 9999 999 99999 99 9 999 99999 Note 4 99 9 999 99999 Note 4 9 99 9 Note 5 99 9 9999 99 9 99 99 999 9 999999999999 Note 6 9 9 99 99 Some services are only available in specific areas 9 9 999 99999 Some services are only available in specific areas 9999999999999 9 99 99 9 99 9999 999 9 999 9 99 9 9 999 Note 7 9 99 99 9 999 Note 8 9 9 37 9999999999999 Note 9 62 9999 9999 999 Note 9 62 99999 9999 999 Note 9 62 9999 99999 999 Note 10 9 9 Note 11 9999 999999999 9 99 99 9 999 9 9 99 Note 12 9 99 99 999 82 9999 99 9 999 Note 13 82 99999999 99999 9 9 99 999 9 9 99 99 99 9 Note 14 9 99 99 99 99 Note 15 9999 9999 999
Lifebridge Australia
1800 043 186
Lifetime Connect Aged & Com'ty Serv Coffs Harbour 6652 9563 Lifetime Connect Aged & Com'ty Serv Macksville
6568 2522
LINC Home Support Services
6352 2077
Live it up with NurseWatch
9331 3344
LiveBetter Community Services Broken Hill
1800 580 580
LiveBetter Community Services Central West
1800 580 580
LiveBetter Community Services Orana Far West
1800 580 580
LiveBetter Community Services Riverina Murray
1800 580 580
Mable
1300 736 573
Maitland Community Care Services
4943 5755
MCCI Home & Community Care Services
4229 7566
McLean Care Home & Community Services
6766 5006
MDSI Multicultural Home Care Packages Program
4627 1188
Meals on Wheels Mid North Coast
1300 336 488
Meditech Help in the Home
9764 4488
Mercy Health Home Care Services Albury
6024 9508
Mercy Health Home Care Services Canberra
6256 9600
Mercy Health Home Care Services Young
6384 1010
Mercy Services Community Transport Service
4961 3113
Mercy Services Home Care Packages
4962 6680
MidCoast Assist
1300 658 830
Mosman Municipal Council Services for Seniors
9978 4128
MRNC Community Home Support Program
6682 4334
Multicultural Care Home Care Services
9718 6199
Multicultural Care Short Term Restorative Care
9718 6199
Murray River Council Community Programs Murrumburrah-Harden Health Service My Nurse
1300 087 004 6386 2200 1300 868 334
Myrtle Cottage
9426 3100
NAC Aged Care Home Support
6226 3799
NDNS 4593 8444 Note: 1. Includes services through Neighbourhood Aid Programs in Berowa, Galston & Pennant Hills areas 2. Includes services for frail aged/disabled/CALD clients & their carers; Neighbour Aid Program & dementia specific services extend to Sutherland area 3. Includes services for Veterans' Home Care (VHC) clients 4. Includes services for Veterans' Home Care (VHC) & DVA clients and meal delivery services 5. Includes meal delivery services - phone: (02) 6354 5911 6. Some services are only available in specific area 7. Services for frail aged/disabled clients in New England area 8. Services provided for clients in Forster, Kempsey, Laurieton, Port Macquarie, Sawtell, Taree & Wauchope areas
21630 22280 21603 21583 14105 38300 22278 13947 18851 21058 20839 22109 38917 22014 20483 14166 22166 38305 19324 19323 14086 22035 14171 21317 38419 21655 13895 21973 38411 14356 38806 38200 18278 38979
9. Includes services for Veterans' Home Care (VHC) & DVA clients 10. Includes services for Veterans' Home Care (VHC) & DVA clients and home modifications 11. Services for frail aged persons & those with a disability and their carers in Lake Macquarie & Newcastle LGAs 12. Transport also available for disabled clients with health related needs 13. Services for clients in Inner West, South West & South East Sydney 14. Services for clients provided as telephone group support and access to other program outings 15. Services for clients in ACT, Goulburn, Queanbeyan, Yass, Young & surrounding districts
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
In Home Care Services
DPS Web Notes Advert Page ID 21656 Includes respite for carers of ATSI clients 14154
PHONE (02)
CHS
See Definition of Terms pages 140 -141
Nimbin Aged Care & Respite Services
6689 1709
Northern Settlement Services Multicultural ACS
4969 3399
9 99 9 9 99 9999 9 99 9 9 9 9 99999999 99 99999999999999 Note 1 9 Includes home modification services 9 9 9 9 999999 9 99 Note 2 999 999 9 999 99 9 999 9 999 9999 99999 999 9999 99999 999 9999 999 9 999 9999 99999 999 9999 99999 999 9999 99999 999 9999 99999 999 999 9 9 99 Note 3 9999999999999 9 9 999 9 999 Note 4 9 99 99 9999 999999999 9 99999999 999 Includes services for DVA clients 999999999999 999999999999 999999999999 999999999999 999 9999 999 999999 99999 9 99 99 Note 5 9 99999999999 Note 6 9999999 99999 999 999999999 9 9 99 99999 9999999999999 Note 7 9999999999999 Note 7 9999999999999 9999999999999
NovaCare Home Care Packages
1300 363 654
NSW Home Support Services
1300 770 118
Nurses2u Home Care Services
1300 551 338
NVC
6598 5000
Occupational Therapy Works
9327 4946
Our Lady of Consolation Home Care Services
9832 4599
Ourcare Services In Home Care
6571 2300
Oxley Home Care
9986 2266
PAC ACT Home Care Services
1800 722 679
PAC Eastern Suburbs Home Care Services
1800 722 679
PAC Hunter Home Care Services
1800 722 679
PAC Illawarra Home Care Services
1800 722 679
PAC Inner West Home Care Services
1800 722 679
PAC New England Home Care Services
1800 722 679
PAC Northern Sydney Home Care Services
1800 722 679
PAC Southern Highlands Home Care Services
1800 722 679
PAWA Community Care Home Care Packages
9716 0036
Pearl Quality H/Care Serv Syd Nth Estn Suburbs
8407 9169
Pinnacle Community Services Cootamundra
6942 7786
Pinnacle Community Services Leeton
6953 6660
Pinnacle Community Services Temora
6977 1326
Port Stephens Veterans and Citizens Aged Care
1800 620 356
Premium Aged & Com'ty Serv Central Coast NSW
1300 826 219
Premium Aged & Com'ty Serv Nthn Tablelands
1300 826 219
Premium Aged & Com'ty Services North West NSW 1300 826 219 Premium Aged & Community Serv New England Prestige Inhome Care Packages Sydney Programmed Care
1300 826 219 9387 1039 131095
RCC Aged & Disability Support Services
9533 0100
Regal Home Health Home Care Services
9264 4555
Residential Gardens Home Care Services
8887 5555
RFBI Care at Home
1300 848 076
RFBI Care at Home South Western Sydney
1300 848 076
RFBI Care at Home ACT
1300 848 076
RFBI Care at Home NSW
1300 848 076
Right at Home Gold Coast South
1300 363 802
243
PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe Per &/or rvision s on Pal Pha al Care liative rma Care Res ceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal
www.Ag edCareGuide.com.au
Right at Home Macarthur Penrith 1300 363 802 Note: 1. Includes services for Veterans' Home Care (VHC) & DVA clients; includes access to mobility equipment & assistive technology 2. Includes services for clients with Younger Onset Dementia 3. Services for frail aged/disabled clients from Polish & Eastern European backgrounds
13735 19269 20710 38441 19325 13984 21572 19151 17 21942 17 21941 17 20509 17 21071 17 20508 17 20510 17 20511 17 21070 14175 22005 21667 22070 21666 21606 14113 14115 14112 14114 38923 38983 21668 19819 83 21066 26 39030 26 39031 26 21382 26 21393 38321 38322
4. Includes community transport services for clients in Stockinbingal area 5. Services exclude lawn mowing and meal preparation 6. Includes services for Veterans' Home Care (VHC) & DVA clients 7. Includes transition care services
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
See Definition of Terms pages 140 -141
PHONE (02)
Right at Home Padstow St George
1300 363 802
Right at Home Southern NSW
1300 363 802
Right at Home Sydney North West
1300 363 802
Right at Home Sydney Northern Beaches
1300 363 802
Right at Home Sydney The Hills
1300 363 802
Rockdale Com'ty Services Home Care Packages
9024 5500
Rose Mumbler Village
4428 9400
RSL LifeCare at Home Central - Narrabeen RSL LifeCare at Home Central - Tea Gardens, Dungog, Hawks Nest RSL LifeCare at Home North - Casino, Kyogle, Lismore RSL LifeCare at Home North - Coffs Harbour, Urunga, Tamworth, Armidale RSL LifeCare at Home North - Mullumbimby, Byron Bay, Ballina RSL LifeCare at Home North - Tweed Heads, Gold Coast, Murwillumbah RSL LifeCare at Home South - Kandos RSL LifeCare at Home South - Merimbula, Bega, Eden RSL LifeCare at Home South - Wagga Wagga, Griffith, Gundagai, Narrandera RSL LifeCare at Home South - ACT, Queanbeyan & Yass SCCBH Home Maintenance Services Scope Home Access
1300 853 146 1300 853 146
38329 20465 13298 19853 38178
9999999999999
21316
1300 853 146
9999999999999
19852
1300 853 146
22336
1300 853 146
9999999999999 9999999999999 9999999999999
1300 853 146
9999999999999
20194
1300 853 146
1300 853 146 08 8080 1850 1300 765 887
1300 524 470 6451 1059 6455 4010 1800 989 000
Southern Highlands Home Care (SHHC)
4861 1329
St Andrew's Village
6686 1500
St Carthage's Community Care
6620 0000
St Luke's Home Care
9356 0305
St Luke's Private Home Care
9356 0305
Sue Mann Nursing & Community Care
38328
1300 853 146
4244 3470
Start Nursing Services
38320
38181
Simply Helping Illawarra
St Vincent's Care Serv Com'ty Living Sydney
22068
9999999999999
4200 1386
Snowy Monaro Reg Cncl Com'ty Supp Serv HCPs Snowy Monaro Regional Council Community Support Services ComPacks Program Southern Cross Aged Support Services
9999999999999 9999999999999 9999999999999 999999999 999 9999999999999 9999 999999999 9 9 9 9 99 Services for ATSI clients 9999999999999 9999999999999
DPS Web Advert Page ID 38323
1300 853 146
Senior Helpers Wollongong Simply Helping Sydney West
Notes
CHS
In Home Care Services
www.Ag edCareGuide.com.au
PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & i s Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal
244
1800 778 767 8883 3207 1300 241 300
Sunrise Supported Living Tuncurry Home Care Serv
5528 5000
Sydney Community Services Home Care Services
9427 6425
SydWest Multicultural Services Aged Care Services
9621 6633
999999999 999 9 9 Note 1 9 99 21 999 99 9 999 999 99999 999 Includes services for clients with disabilities 30 30 999 99 9 999 9999 999999999 9 999999999 99 9 99 9 999 99 99 9 999 9999999999999 Includes DVA services through VHC 9 9 9 9 999 9 99 999 9 999 999 99999 999 38 999999999 999 Includes services for Veterans' Home Care (VHC) 99 9 99 9 9999999999 999 Note 2 94 9999999999999 9999999 99 999 Note 3 9 9 9 9
Note: 1. Servicing clients in the Illawarra, Hunter, South Coast, Eurobodalla, Southern Highlands, ACT, Capital Country & surrounds 2. Includes services for Veterans' Home Care (VHC) & DVA clients, as well as those with disabilities
13533 13974
20192 38444 21657 38421 21256 38805 13935 19291 14152 38449 13751 13934 14087 20787 21965 38518 14088 18996 22174 13981
3. Includes services for frail aged/disabled CALD clients and their carers
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe Per &/or rvision s on Pal Pha al Care liative rma Care Res ceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal
www.Ag edCareGuide.com.au
In Home Care Services Tablelands Community Support TabTimer - helping to keep people on time Tenterfield Total Care & Transport HC Packages The Benevolent Society Community Care South West Sydney /Southern Highlands The Benevolent Society Home Support Services Nepean/Blue Mountains/Hawkesbury The Benevolent Society Private Home Care Service Sydney Metro The Benevolent Society CC Eastern Suburbs
PHONE (02)
CHS
See Definition of Terms pages 140 -141
6778 6350
99
1300 822 846 1800 236 762
9 9
1800 236 762
9
1800 236 762
9 9 9 9 9 9 9
6736 4947
1800 236 762
The Benevolent Society CC Hawkesbury/Blue Mtns 1800 236 762 The Benevolent Society CC New England/Tamworth 1800 236 762 The Benevolent Society CC Northern Sydney
1800 236 762
The Benevolent Society CC Sthn Syd/Inner West
1800 236 762
The Benevolent Society HSS Central West
1800 236 762
The Benevolent Society HSS Far North Coast
1800 236 762
The Benevolent Society HSS Far North Coast
1800 236 762
The Benevolent Society HSS New England
1800 236 762
The Benevolent Society HSS Northern Sydney
1800 236 762
The Benevolent Society HSS Sth Est Sydney
1800 236 762
The Benevolent Society HSS Sth West Sydney
1800 236 762
The Benevolent Society HSS Western Sydney
1800 236 762
The Benevolent Society Nthn Beaches Food Serv
1800 236 762
The Benevolent Society STRC Nepean
1800 236 762
The Cooperative Life
1300 494 117
The Salvation Army Community Care (NSW)
1300 111 227
TransCare Hunter
6545 3113
Tumbarumba Multi Service Outlet
6948 9161
Uniting Domestic Assistance ACT/Sthn Tablelands
1800 486 484
Uniting Domestic Assistance Illawarra/Shoalhaven 1800 486 484 Uniting Domestic Assistance Nepean
1800 486 484
Uniting Domestic Assistance Western Sydney
1800 486 484
Uniting DVA Nursing ACT/Southern Tablelands
1800 486 484
Uniting DVA Nursing Far North Coast
1800 486 484
Uniting DVA Nursing Far West
1800 486 484
Uniting DVA Nursing Hunter
1800 486 484
Uniting DVA Nursing Illawarra/Shoalhaven
1800 486 484
Uniting DVA Nursing Mid North Coast
1800 486 484
Uniting DVA Nursing Riverina
1800 486 484
Uniting Healthy Living for Seniors Hunter
1800 486 484
Uniting Healthy Living for Seniors Inverell
1800 486 484
Uniting Healthy Living for Seniors Nepean
1800 486 484
Uniting Healthy Living for Seniors Nthn Syd
1800 486 484
9
99 9 9 9 99999 9 9 9
9 99 99 9 99 99 99 99 99
999 9 9 9 9 9 9 999 999
Notes 999 Note 1
245
DPS Web Advert Page ID 13928 19268
Medication reminder product
999 99
21579 20684
9
9
Assistance with Housing
39000
9 9 9 9 9 9 9
999 99 999 99 99 99 Assistance with Housing 9
39012 18970 14062 20769 14063 14064 39009 39007
9 9 9 9 9 9 9 9
9 9 9
99 9999 9 9 9 9 9 9 9 9 9 9 9 9
9 9 9 9
Note: 1. Includes Tablelands Community Transport - phone: (02) 6778 6450
9 9 9
9
9
9
39008 39010
Assistance with Housing
39002
999 Assistance with Housing 9
38997 38998 39004
Meals Only
38996
Short Term Health Professional Interventions
39011
999 9 999 Note 2 999999999 Note 2 99 9 99 99 999
21047 106 38376 21645 21646 29, 61 21296 29, 61 21306 29, 61 21304 29, 61 18535
9 9 9 9 9 9 9
999 999 999 999 999 999 999
29, 61 21295
9
29, 61 21302 29, 61 21246 29, 61 21307 29, 61 21305 29, 61 21298 29, 61 21300
9
Flexible respite service for Carers of clients 29, 61 18232 29, 61 21286 99
9 99
29, 61 14141 29, 61 19879
2. Includes access to mobility equipment & assistive technology
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
See Definition of Terms pages 140 -141
PHONE (02)
Uniting Healthy Living for Seniors South West Syd
1800 486 484
Uniting Healthy Living for Seniors Sydney Metro
1800 486 484
Uniting Healthy Living for Seniors Central Coast
1800 486 484
Uniting Healthy Living for Seniors Far North Coast Uniting Healthy Living for Seniors Illawarra/Shoalhaven Uniting Healthy Living for Seniors Mid Nth Coast
1800 486 484
Uniting Home Care ACT/Southern Tablelands
1800 486 484
Uniting Home Care Far West
1800 486 484
Uniting Home Care Inner West Sydney
1800 486 484
Uniting Home Care Kuranya/Far South
1800 486 484
Uniting Nursing Service Illawarra
1800 486 484
Uniting Veterans Home Care ACT/Sthn Tablelands
1800 486 484
Uniting Veterans Home Care Central Coast
1800 486 484
Uniting Veterans Home Care Central West
1800 486 484
Uniting Veterans Home Care Clarence Valley
1800 486 484
Uniting Veterans Home Care Far North Coast
1800 486 484
1800 486 484 1800 486 484
Uniting Veterans Home Care Illawarra/Shoalhaven 1800 486 484 Uniting Veterans Home Care Mid North Coast
1800 486 484
Uniting Veterans Home Care Nepean
1800 486 484
Uniting Veterans Home Care Northern Sydney
1800 486 484
Uniting Veterans Home Care Riverina
1800 486 484
Uniting Veterans Home Care Western Sydney
1800 486 484
UPA Dubbo Home Care Services
6885 3633
UPA Riverina Murray Home Care Services
6025 1776
UPA Wagga Wagga Home Care Services
6921 3219
Upper Lachlan Community Care
4832 2399
Vision Australia Home Support Services (ACT)
1300 847 466
Vision Australia Home Support Services (NSW)
1300 847 466
Warrigal Albion Park Rail
1800 927 744
Warrigal Connect Queanbeyan
1800 927 744
Warrumbungle Community Care Coolah
6378 5130
Warrumbungle Community Care Coonabarabran
6849 2200
Wendy's Home Care
4587 5999
Wenonah Lodge
6374 2088
Wesley Mission Home & Carer SS Mid Nth Coast
6588 1705
Wesley Mission Home & Carer SS West/Sth West Syd 8887 4977 Wesley Mission Home & Carer Supp Serv Ctrl Coast
4352 3880
Wesley Mission Home & Carer Supp Serv Illawarra
8522 2200
Wesley Mission Home & Carer Supp Serv Inner Wst Syd 9641 7088
CHS
In Home Care Services
www.Ag edCareGuide.com.au
PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & i s Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal
246
9 9 9 9 9 9
Notes
DPS Web Advert Page ID 29, 61 21288
99 29, 61 99 29, 61 9 9 Includes specific services for ATSI clients 29, 61 29, 61 99 99 29, 61 9 99 29, 61 999 99 99999 29, 61 999 999 99999 29, 61 999 999 99999 29, 61 9 99 29, 61 9 9 9999 29, 61 99 999 9 29, 61 99 9 9 29, 61 99 9 99 29, 61 99 9 9 29, 61 99 9 9 29, 61 99 9 9 29, 61 99 9 9 29, 61 99 9 99 29, 61 99 9 99 29, 61 99 9 99 29, 61 99 9 99 9 9 9 99 9 999 99999 Note 1 9 99 999999 99 Note 1 99999999999999 Note 2 9 99 Note 2 9 99 9 9 99 9 999 9 9 99 9 99 99 99 999 Note 3 99 99 999 Note 4 9 9 999 9 999 99 9 99 99 9 99 9 9 99 9 999 9 99 9 9 999 9 9 99 9 999 9 99 99999 999 Services for dementia specific frail aged clients
Note: 1. Includes services for Veterans' Home Care (VHC) & DVA clients 2. Includes self care aids & assistive technology for clients with blindness or low vision; gardening services not included
21285 21284 20836 19876 18237 17222 13900 14085 21287 21073 21294 20521 21299 18236 21301 21074 20545 21303 20202 18228 21297 19563 13894 20771 38496 21576 21578 13664 13782 21647 21609 19272 13078 22173 13986 22170 22169 13931
3. Services for clients in Coolah, Dunedoo & Mendooran surrounding areas 4. Services for clients in Baradine, Binnaway, Coonabarabran & surrounding areas
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe Per &/or rvision s on Pal Pha al Care liative rma Care Res ceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal
www.Ag edCareGuide.com.au
In Home Care Services PHONE (02)
CHS
See Definition of Terms pages 140 -141
Wesley Mission Home & Carer Supp Serv Nepean
8887 4966
Wesley Mission Home & Carer Supp Serv North Syd
9907 1481
9 9 9 9
Wesley Mission Home & Carer Supp Serv Sth Est Syd 8522 2200 Wesley Mission Home Modification & Maint Serv
1300 086 906
Whiddon Ballina Community Care
1300 738 388
Whiddon Grafton
1300 738 388
Whiddon Kyogle
1300 738 388
Whiddon Laurieton
1300 738 388
Whiddon MyLife Community Care
1300 738 388
Whiddon Redhead Community Care
1300 738 388
Wollondilly Support & Community Care
4677 2524
Wyanga Aboriginal Aged Care Program
9319 7175
Yass Valley Aged Care
6226 2030
Your Aged Care at Home
8764 3669
Your Nursing Agency Home Care Services
9222 9638
Your Side Australia Aged Care Services
1300 134 332
Notes
9 99 9
247
DPS Web Advert Page ID 21318
99 9 999 99 9 99 9 9 999 Note 1 9 9 9 99 999 9 9 99 9 999 9 9 99 9 999 9 99 9 999 999999999 999 Assessment, care planning & evaluation services 9 9 99 9 999 9 9 99 9 99 Services for frail aged ATSI clients Shopping not included 9 9 999999999 999 Note 2 9999999999999 9 999999 9 999 Note 3
Note: 1. Services for clients in inner West Sydney & Cumberland/Prospect areas 2. Includes access to mobility equipment & assistive technology
13927 14151 20209 20142 13828 13965 13962 18964 13728 21648 14142 13381 14103 22196 21644
3. Includes services CALD clients and their carers, home modifications and access to mobility equipment & assistive technology available
www.Ag edCareGuide.com.au
Centre Based Care (CBC) See Definition of Terms pages 140 -141
CHS PF Dem unded Se en Me tia Ca rvice als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp o
rt
NSW & ACT 2020
3Bridges Community Carer Support & Respite Service
Carss Park 1300 327 434
DPS Web Advert Page ID 15 20764
Adssi In-home Support Camp Breakaway
San Remo 1300 578 478
21595
SUBURB
PHONE (02)
Notes
9 9999999 9 999999 Adssi In-home Support Social Support Groups Tuggerah 1300 578 478 9 9 999 Anglican Care Alkira Respite & Day Therapy Centre Toronto 1800 733 553 9 9999999 Anglican Care East Lake Macquarie Dementia Service Belmont 1800 733 553 9 9999999 Note 1 Anglicare At Home Eleebana Cottage Winmalee 1300 111 278 9 9999999 Anglicare At Home Soc & Wellness Ctr Frenchs Forest Frenchs Forest 1300 111 278 9 9999999 Anglicare At Home Social & Wellness Centre Glenhaven Glenhaven 1300 111 278 9 9999999 Anglicare At Home Social & Wellness Centre Illawarra Mount Ousley 1300 111 278 9 9999999 Anglicare At Home Social & Wellness Centre Jannali Jannali 1300 111 278 9 9999999 Anglicare At Home Social & Wellness Centre Liverpool Sadleir 1300 111 278 9 9999999 Anglicare At Home Social & Wellness Centre Longueville Longueville 1300 111 278 9 9999999 Anglicare At Home Social & Wellness Centre Malabar Malabar 1300 111 278 9 9999999 Anglicare At Home Social & Wellness Centre Penrith Penrith 1300 111 278 9 9999999 Anglicare At Home Social & Wellness Centre Richmond Richmond 1300 111 278 9 9999999 Anglicare At Home Social & Wellness Centre Whalan Whalan 1300 111 278 9 9999999
38429 105 21260 105 21259 IFC-1, 55 18943 IFC-1, 55 14079 IFC-1, 55 18863 IFC-1, 55 14070 IFC-1, 55 14060 IFC-1, 55 18967 IFC-1, 55 19864 IFC-1, 55 19863 IFC-1, 55 18947 IFC-1, 55 14078 IFC-1, 55 19260
Note: 1. Includes Younger Onset Dementia Program & Carer Support Group ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
Centre Based Care (CBC) See Definition of Terms pages 140 -141
SUBURB
PHONE (02)
CHS
www.Ag edCareGuide.com.au
PF Dem unded Se en Me tia Ca rvice als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort
NSW & ACT 2020
248
Notes
DPS Web Advert Page ID IFC-1, 55 14077
9 9999999 9 9999999 Ascent Community Care Uralla 6778 3503 9 9 999 Australian Chinese Community Assoc City Centre Surry Hills 9281 1377 9 9 99 Note 1 Australian Chinese Community Assoc Northern Centre Chatswood 9412 3488 9 9 999 Note 2 Australian Chinese Community Association Surry Hills 9281 1377 9 99 999 Services for Chinese clients in Sydney Metropolitan areas Bankstown City Aged Care Betty Sussman Centre Georges Hall 8717 0180 9 99 99 BaptistCare Social Club Adelong Adelong 1300 275 227 9 11, 216 999999 BaptistCare Social Club Batlow Batlow 1300 275 227 9 11, 216 999999 BaptistCare Social Club Cootamundra Cootamundra 1300 275 227 9 11, 216 999999 BaptistCare Social Club Cowra Cowra 1300 275 227 9 999 999 11, 216 BaptistCare Social Club Kellyville Kellyville 1300 275 227 9 11, 216 999999 BaptistCare Social Club Leeton Leeton 1300 275 227 9 11, 216 999999 BaptistCare Social Club Narellan Narellan 1300 275 227 9 11, 216 99 999 BaptistCare Social Club Parkes Parkes 1300 275 227 9 11, 216 999999 BaptistCare Social Club Red Hill Red Hill 1300 275 227 9 9999999 11, 216 BaptistCare Social Club Taree Taree 1300 275 227 9 Also known as Blue Gum Cottage 11, 216 999999 BaptistCare Social Club Wagga Wagga Wagga Wagga 1300 275 227 9 9999999 11, 216 BaptistCare Social Club Warabrook Warabrook 1300 275 227 9 11, 216 999999 BaptistCare Social Club Willoughby Willoughby 1300 275 227 9 9999999 11, 216 BaptistCare Willmette Overnight Care North Kellyville 1300 275 227 9 9999999 11, 216 Bathurst Seymour Centre Bathurst 6332 1449 9 99 999 BBCR Groups 4443 3434 9 99 999 Services at several locations BBCR Paradise Cottage Sanctuary Point 4443 3434 9 9999999 Bega Valley Meals on Wheels Bega 6492 4146 9 9 99 Belong Blue Mountains Com'ty Support Katoomba Katoomba 4782 1117 9 9 99 Bill King Aged Care Facility Fingal Bay 4981 1611 9 9 999 Blue Haven Social Groups Kiama 4203 4055 9 99 999 Bombala Community Centre Bombala 6458 4620 9 999 99 Bonnyrigg Heights Seniors Wellness Centre Bonnyrigg Heights 9753 3400 9 99 99 Note 3 Bracken House Dubbo 6884 4604 9 9 Bupa Kempsey Pop-in Service West Kempsey 6562 6866 192D 999 9 Burger Centre Randwick 8345 9147 9 9999999 88 Burrangiri Aged Care Respite Centre Rivett 6288 1488 106 99999 Community transport required Byron Shire Respite Service Brunswick Heads 6685 1921 9 9999999 Servicing clients with challenging behaviours Calvary Com'ty Care Star of the Sea Respite Cottage Forster 1300 660 022 9 9999999 101 Calvary Community Care Chiara Respite Cottage Lakelands 1300 660 022 9 9999999 101 Calvary Community Care Riverina Respite Cottage Wagga Wagga 1300 660 022 9 9999999 101 Calvary Community Care St Luke's Social Centre Cooks Hill 1300 660 022 9 9999999 101 Canterbury City Community Ctr Home Care Packages Lakemba 9750 9344 9 Note 4 9 Carrington Care Overnight Respite River Cottage Grasmere 1300 590 590 9 999999 Anglicare At Home Social & Wellness Ctr Winmalee
Winmalee 1300 111 278
Annabel House Dementia Respite Day Care
Randwick 9315 7726
Note: 1. Services for Chinese clients in Sydney & South Eastern Sydney areas 2. Services for Chinese clients in Northern Sydney & Upper North Shore areas
21601 21597 14143 22012 18277 18200 21556 21557 21558 21566 19144 21559 21251 19200 21250 19116 19146 19885 20205 19145 21631 19302 19300 21633 21658 13911 21570 21562 21565 13641 12957 21535 12869 21588 19285 19284 18536 19286 21476 13135
3. Servicing Chinese & Vietnamese clients in Fairfield & Liverpool areas 4. Located at 109 Clissold Pde, Campsie; phone: (02) 8021 1235
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
Centre Based Care (CBC) See Definition of Terms pages 140 -141
CASS Coniston Day Centre CASS Hurstville Day Centre Catholic Healthcare Chantal Respite Cottage Catholic Healthcare Korean Day Centres Catholic Healthcare Lebanese Day Centres Catholic Healthcare Waitara Day Centre Catholic Healthcare Warnervale Wellness Centre Catholic Healthcare Waterloo Day Centre Catholic Healthcare Willoughby Day Centre CCAS Aged & Disability Services Cedric House Chester Hill Seniors Wellness Centre CHNC Home Care Packages Club Monte Day Centre Hunters Hill COA Sydney Home Support Services COASIT Social Support Group Program (NSW) Communities@Work Seniors & Com'ty Transport Prog Community & Cultural Connections Social Supp Prog Community Gateway Centre Based Care ConnectAbility Australia Aged Care Support Constitution Hill Wellbeing & Day Respite Centre Cooma Challenge Home Support Services CORE Community Services CPL Centre Based Care Cranes Community Support Programs Crows Nest Centre Aged & Community Services Cumberland Council Aged & Disability Services EACH Community Services Fresh Hope Care Magnolia Cottage Gilgai Aboriginal Home Care Packages GoCo Care Goodwin Crace Day Club Goodwin Monash Day Club Goodwin Queanbeyan Day Club Goulburn Mulwaree Cncl Respite Social Supp Groups Greenfield Park Seniors Wellness Centre Griffith Aged Support Service Guilford Wellness Centre Seniors & Disability Serv Guyra Home Support Services HammondCare Jean Marion Cottage
249
Campsie 9718 7305
DPS Web Advert Page ID 14144
Coniston 9789 4587
21581
SUBURB
PHONE (02)
CHS
CASS Care
PF Dem unded Se en Me tia Ca rvice als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort
www.Ag edCareGuide.com.au
Notes
9 9999999 9 9 999 Note 1 Hurstville 9789 4587 9 9 999 Note 2 Waitara 1300 319 011 9 9999999 32D Meadowbank 1800 225 474 9 999 99 Locations at Eastwood, Hornsby & Meadowbank 32D Thornleigh 1800 225 474 9 9999999 Locations at Thornleigh &West Ryde 32D Waitara 1800 225 474 9 9999999 32D Hamlyn Terrace 1800 225 474 9 9999999 32D Waterloo 1800 225 474 9 9999999 Includes services for CALD clients 32D Willoughby 1800 225 474 9 9999999 Includes services for CALD clients 32D Eastwood 9858 3222 9 9 99 Includes services for multicultural clients Tweed Heads 07 5523 0311 9 99 Funded through National ATSI Flexible Aged Care Program Chester Hill 9753 3400 9 9999999 Services for Chinese & Vietnamese clients Chester Hill 9645 3700 9 99 Hunters Hill 9879 2726 9 9 99 CHSP funding is for ongoing onsite therapy programs 88 Woollahra 9389 0035 9 9 99 Sydney 9564 0744 9 99 99 Note 3 Greenway 6293 6500 9 9 9 Note 4 Marrickville 8507 2027 9 99 99 Servicing Arabic, ATSI & Vietnamese clients Kempsey 1300 657 473 9 99 999 Warabrook 4962 1000 9 9 99 Northmead 8839 7100 9 42 999999 Cooma 6452 2156 9 999999 Fairfield 8717 1500 9 99 99 Ballina 1800 275 753 9 999 999 Grafton 6642 7257 9 9999999 Servicing ATSI specific clients in Clarence Valley area Crows Nest 9439 5122 9 99 Merrylands 8757 9041 9 9 999 Croydon 9744 8017 99 999 Servicing Chinese, Indo-Chinese & Vietnamese clients North Nowra 1800 005 484 9 9999999 104 Hebersham 9832 3825 9 9 9 999 Includes services for ATSI clients Gunnedah 6740 2240 9 9 9 9 Crace 6175 5017 9 99 201, 240 99 Monash 6178 7280 9 99 201, 240 99 Queanbeyan 6175 5629 9 999 999 201, 240 Goulburn 4823 4478 9 9999999 Greenfield Park 9753 3400 9 99 99 Note 5 Griffith 6962 4515 9 9 9 Guildford 8757 9041 9 99 999 Note 6 Guyra 6770 7127 9 9 99 Narara 1800 826 166 9 999999
Note: 1. Servicing Chinese, Indonesian & Korean clients in Illawarra area 2. Servicing Chinese, Indonesian & Korean clients in South East Sydney 3. Servicing Italian & CALD clients in Inner West, Northern Suburbs, South West Sydney & Sutherland areas
21580 18951 20176 20175 19322 20168 19278 19321 38872 38517 19854 22276 21536 38434 21600 21662 22163 21596 21665 14246 21636 14061 21590 21639 38420 21677 14159 13775 13999 14164 21255 12860 21729 22036 21564 21660 21670 20715 19122
4. Various locations; also servicing Gungahlin & Greenway area 5. Servicing Chinese & Vietnamese clients in Fairfield & Liverpool areas 6. Includes services for younger disabled clients & Arabic dementia clients
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
Centre Based Care (CBC) See Definition of Terms pages 140 -141
www.Ag edCareGuide.com.au
PF Dem unded Se en Me tia Ca rvice als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort
NSW & ACT 2020
250
Wahroonga 1800 826 166
HammondCare Parkhill Cottage
Manly 1800 826 166
19121
SUBURB
PHONE (02)
CHS
HammondCare Lucinda Cottage
DPS Web Advert Page ID 19257
Notes
9 99999 9 999999 HammondCare South West Sydney Social Club Hammondville 1800 826 166 9 999 999 HammondCare The Richard Geeves Centre North Turramurra 1800 826 166 9 999 99 Harbourside Haven Nursing Home & Hostel Shoal Bay 4984 1811 9 9 999 HDRC Laurieton Centre Day Respite Care Laurieton 1300 336 488 9 99 999 HDRC Morton Centre Day Respite Care Port Macquarie 1300 336 488 9 99 999 HDRC Wauchope Centre Day Respite Care Wauchope 1300 336 488 9 99 999 Hills Community Care Respite & Day Programs Baulkham Hills 9761 5706 9 99 999 Services for aged CALD & dementia specific clients HMC Greek Seniors Hlth & Wellness Centre-Hamilton Hamilton 4960 8248 9 9 999 Servicing multicultural clients in Newcastle area HMC Macedonian Seniors Hlth & W/Ctr-Broadmeadow Broadmeadow 4960 8248 9 9 999 Servicing multicultural clients in Newcastle area HMC Multicultural Friendship Group-Maitland East Maitland 4960 8248 9 9 99 Note 1 HMC Multicultural Seniors Hlth & W/Centre-Cardiff Cardiff 4960 4248 9 9 999 Servicing multicultural clients in Lake Macquarie area HMC Multicultural Seniors Hlth & W/Centre-Toronto Toronto 4960 8248 9 9 99 Servicing multicultural clients in Lake Macquarie area HMC Multicultural Seniors Hlth & W/Centre-Waratah Waratah 4960 8248 9 9 999 Servicing CALD clients in Lower Hunter & Newcastle areas HMC Multicultural Seniors Hlth & W/Ctr-Bonnells Bay Bonnells Bay 4960 8248 9 9 99 Servicing multicultural clients in Central Coast area HMC Multicultural Seniors Hlth & W/Ctr-Pt Stephens Nelson Bay 4960 4248 9 9 99 Servicing multicultural clients in Port Stephens area HMC Newcastle Multi Seniors Hlth & W/Ctr-Mayfield Mayfield 4960 8248 9 9 999 Servicing multicultural clients in Newcastle area Holdsworth Community Woollahra 9302 3600 9 99 999 Home Nursing Group Armidale 1300 698 693 9 99 99 Hunter Community Services Kurri Kurri 4937 4555 9 999 integratedliving Aust Wellness & Day Centre Gorokan Gorokan 1300 782 896 9 99 9999 integratedliving Aust Wellness & Day Ctr Raymond Tce Raymond Terrace 1300 782 896 9 99 9999 integratedliving Australia Day Centre Woy Woy Woy Woy 1300 782 896 9 99 9999 Interchange Australia Home Care Packages Bowral 1300 112 334 9 999 Note 2 Intereach Community Support Deniliquin 1300 488 226 9 9999999 Intereach Community Support (West) Deniliquin 1300 488 226 9 9999999 ItSoWel Social Support & Respite Groups Wollongong 4228 8222 9 9999999 Note 3 JNC Aged Services Maroubra 9349 8200 9 99 JNC Respite Services Maroubra 9349 8200 9 9 99 Kalparrin Day Centre Concord 9743 6549 9 9999999 Kingsgrove Community Aid Centre Kingsgrove 9150 7823 9 99 KNC Social Groups & Wellness Programs Berowra Heights 9988 4966 9 9 99 Note 4 Kogarah Community Services Kogarah 9553 6506 9 99 9 Servicing frail aged/disabled CALD clients & their carers Lifebridge Australia Kingscliff 1800 043 186 9 9999999 LINC Home Support Services Lithgow 6352 3360 9 9999999 Note 5 LiveBetter Dem Respite Services Central West Orange 1800 580 580 9 9999999 Note 6 Liverpool Multicultural Day Centre Hoxton Park 9827 2265 9 9999 99 Services for frail aged ATSI/CALD clients Lucy Chieng Aged Care Centre Hurstville 8558 8098 9 99 999 Services for dementia specific clients in St George area Macedonian Welfare Assoc Respite & Day Centres Port Kembla 4275 2266 9 99 999 Note 7 Note: 1. Servicing multicultural aged/younger disabled clients in Maitland area 2. Includes services for younger disabled clients and their carers 3. Services at several locations in Kiama, Shellharbour & Wollongong areas 4. Services at several locations in Berowa, Galston & Pennant Hills
19251 21567 14333 21675 21637 21676 21678 21611 21607 21614 21616 21618 21613 21615 21617 21612 21640 20221 21653 21622 38348 21620 21582 18274 19206 21642 21652 21650 19319 38889 38786 21630 21603 38300 21059 21625 19165 21671
5. Meal services through Flo's Kitchen phone: (02) 6354 5914 6. Includes Employed Carers Respite Program & overnight services 7. Services for frail aged/dementia clients & younger people with disabilities in Illawarra region
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
See Definition of Terms pages 140 -141
Marrangbah Cottage MCCI Social & Community Participation MDSI Multicultural Home Care Packages Program Mercy Care Centre Young Mercy Services Tighes Hill Day Centre Mercy Services West Wallsend Day Centre Merrylands Wellness Ctr Seniors & Disability Services MidCoast Assist Centre Based Care Mosman Municipal Council Services for Seniors MRNC Community Home Support Program Multicultural Care Centre Based Respite Murray River Council Community Programs Murray Vale Shalem Myrtle Cottage Nimbin Aged Care & Respite Services NovaCare Ailsa Craig Respite Cottage NovaCare Milpara Social Centre Nthn Rivers Aboriginal Aged Respite Service Our Lady of Consolation Aged Care Services Ourcare Services Active Lifestyle Centre PAC Eastern Suburbs Centre Based Respite PAC Hunter Centre Based Respite PAC Inner West Centre Based Respite PAC New England Centre Based Respite PAC Theodora's Place Day Respite Centre Parklands Cottage Peninsula Village Respite & Social Support Pinnacle Community Services Cootamundra Pinnacle Community Services Temora RCC Aged & Disability Support Services Residential Gardens Day Care Centre RSL LifeCare Day Centre Narrabeen Snowy Monaro Reg Cncl Com'ty Support Services HCP So Wai Seniors Wellness Centre Southern Cross Care Casino Day Centre Southern Cross Care Home Care Hunter/Central Coast Southern Cross Care Home Care Nepean Southern Cross Care Home Care Northern Southern Cross Care Home Care Southern
SUBURB
PHONE (02)
CHS
Centre Based Care (CBC)
PF Dem unded Se en Me tia Ca rvice als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort
www.Ag edCareGuide.com.au
Notes
251
DPS Web Advert Page ID 21592
9 9999999 9 99 9999 Servicing CALD clients in Illawarra & Shoalhaven areas Campbelltown 4627 1188 9 99 999 Note 1 Young 6382 8444 9 9999 99 62 Tighes Hill 4961 2686 9 999 99 Services for aged/disabled clients in Newcastle area West Wallsend 4944 1944 9 999 99 Services for aged/disabled clients in Lake Macquarie area Merrylands 8757 9041 9 9 9 Note 2 Forster 1300 658 830 9 9999999 Note 3 Mosman 9978 4128 9 9 9 Evans Head 6682 4334 9 9 999 Campsie 9718 6199 9 82 9 999 Note 4 Mathoura 1300 087 004 9 Note 5 9 99 Lavington 6025 4889 9 99 99 Ingleburn 9426 3100 9 9999999 Nimbin 6689 1709 9 99 Services for ATSI clients Hamilton 4961 6264 9 9999999 Merewether 4963 6356 9 999 99 Ballina 6620 5800 9 99 999 Rooty Hill 9832 5470 9 999 999 Singleton 6571 2300 9 99 9 99 Paddington 1800 722 679 17 99 999 Stockton 1800 722 679 9 99 17 999 Ashfield 1800 722 679 9 99 17 999 Walcha 1800 722 679 9 17 999999 Hughes 6283 4999 9 99 999 Note 6 17 West Kempsey 1300 336 488 9 99 9 Umina Beach 1800 650 070 9 99 9999 Includes services for clients and/or their carers 100 Cootamundra 6942 7786 9 9 99 Temora 6977 1326 9 9999999 Includes services for younger people with disabilities Riverwood 9533 0100 9 9 99 Note 7 Rooty Hill 8887 5555 83 9999999 Narrabeen 8978 4327 9 99 999 Berridale 6451 1059 9 999 99 Burwood 8741 0228 9 9999999 Note 8 Casino 1800 870 427 9 9 73 9 Bateau Bay 1800 870 427 9 9 73 9 Parkes 1800 870 427 9 9 73 9 Casino 1800 870 427 9 9 73 9 Deniliquin 1800 870 427 9 9 73 9 Taree South 6550 0788
Wollongong 4229 7566
Note: 1. Services at several locations in Macarthur; includes services for disabled CALD clients 2. Includes services for ATSI, Filipino, Maltese & Spanish clients 3. Services provided for clients at Forster, Hawks Nest and Stroud locations 4. Services for Arabic, Chinese, Greek, Italian, Macedonian & Vietnamese clients in Canterbury-Bankstown area 5. Services for aged clients in Barham, Mathoura, Moama, Moulamein & Tooleybuc
Services for frail aged ATSI clients
22015 14166 20424 22033 22032 21610 22165 38419 21655 21543 38411 13325 38200 21656 19298 22030 38468 13137 21573 21941 20509 20508 20510 12852 22168 14039 21667 21666 21668 12914 20530 13935 19868 20161 38661 38659 38657 38656
6. Includes services for clients with Behavioural & Psychological Symptoms of Dementia (BPSD) 7. Services in several locations across Canterbury-Bankstown & Georges Rivers areas for Arabic, Chinese, Greek, Italian & Vietnamese clients 8. Services for Chinese, South Asian & Vietnamese elderly clients with dementia; includes Working Carers Program
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
Centre Based Care (CBC) See Definition of Terms pages 140 -141
Southern Cross Care Home Care Western Sydney St Carthage's Day Club St Catherine's Community Care Services St Sergius Day Centre Stanley Hunt Seniors Wellness Centre Strathfield Aged Day Care Program SummitCare Baulkham Hills SummitCare Canley Vale SummitCare Liverpool 155 SummitCare Liverpool 173 SummitCare Penrith Wellbeing Day Centre SummitCare Randwick SummitCare Smithfield SummitCare St Marys SummitCare Waverley Sydney Community Services Social Support Program Sydney Multicultural Community Services SydWest Multicultural Services AC Services Tablelands Community Support Tenterfield Total Care & Transport Home Care Pkgs The Benevolent Society - Greenwood Cottage The Benevolent Society - Rosemore Cottage Tripoli & Mena Association Home Care Packages Uniting Berrilea Cottage Orange Uniting Glen Osmond House Petersham Uniting Healthy Living for Seniors Abbotsbury Uniting Healthy Living for Seniors Auburn Uniting Healthy Living for Seniors Bankstown Uniting Healthy Living for Seniors Belmont Uniting Healthy Living for Seniors Berowra Heights Uniting Healthy Living for Seniors Beverly Hills Uniting Healthy Living for Seniors Bondi Junction Uniting Healthy Living for Seniors Broken Hill Uniting Healthy Living for Seniors Brooklyn Uniting Healthy Living for Seniors Bungendore Uniting Healthy Living for Seniors Casino Uniting Healthy Living for Seniors Central Coast Uniting Healthy Living for Seniors Charlestown Uniting Healthy Living for Seniors Chatswood
Parkes 1800 870 427
DPS Web Advert Page ID 73 38655
Plumpton 1800 870 427
38654
SUBURB
PHONE (02)
CHS
Southern Cross Care Home Care Western
www.Ag edCareGuide.com.au
PF Dem unded Se en Me tia Ca rvice als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort
NSW & ACT 2020
252
Notes
99 9 73 99 9 Goonellabah 6620 0000 9 99 999 Includes services for Italian clients in Lismore area Eastwood 8875 0919 9 999999 Cabramatta 9727 9844 9 999999 Servicing CALD & NESB clients Ultimo 9211 9838 9 9999999 Note 1 Homebush 9748 9661 9 9 999 Includes services for Russian clients Baulkham Hills 1300 685 548 96D-97D 99 9999 Canley Vale 1300 685 548 96D-97D 9999999 Liverpool 1300 685 548 96D-97D 9999999 Liverpool 1300 685 548 96D-97D 9999999 Penrith 1300 685 548 96D-97D 9999999 Randwick 1300 685 548 96D-97D 9999999 Smithfield 1300 685 548 96D-97D 9999999 St Marys 1300 685 548 96D-97D 9999999 Waverley 1300 685 548 96D-97D 9999999 Hunters Hill 9817 0101 9 99 Note 2 999 Daceyville 9663 3922 9 99 99 Services for frail aged/dementia CALD clients Blacktown 9621 6633 9 9 Note 3 Uralla 6778 6350 9 99 999 Note 4 Tenterfield 6736 4947 9 9999999 Bexley 1800 236 762 9 9 Monterey 1800 236 762 9 99999 Overnight respite in South East Sydney area Lakemba 9759 3436 9 9999999 Note 5 Orange 1800 486 484 9 99 29, 61 9 Petersham 1800 486 484 9 999999 Note 6 29, 61 Abbotsbury 1800 486 484 9 29, 61 9 99 Auburn 1800 486 484 9 29, 61 9 99 Services for Turkish & Tamil clients Bankstown 1800 486 484 9 Services for CALD clients 29, 61 9 99 Mayfield 1800 486 484 9 29, 61 9 99 Berowra Heights 1800 486 484 9 29, 61 9 99 Beverly Hills 1800 486 484 9 99 29, 61 99 Bondi Junction 1800 486 484 9 99 29, 61 999 Broken Hill 1800 486 484 9 99 29, 61 999 Includes specific services for ATSI clients Brooklyn 1800 486 484 9 29, 61 9 99 Bungendore 1800 486 484 9 29, 61 9 99 Casino 1800 486 484 9 99 29, 61 999 Tuggerah 1800 486 484 9 29, 61 9 Mayfield 1800 486 484 9 29, 61 9 99 Chatswood 1800 486 484 9 99 29, 61 999
Note: 1. Services for Chinese clients; includes Working Carers Program 2. Includes services for frail aged/disabled CALD clients & their carers; services at several locations 3. Includes services for frail aged/disabled CALD clients and their carers 4. Includes Carers Support programs for frail aged/dementia/disabled ATSI Elders in several locations
21599 19617 22027 19305 19261 20596 14308 13807 14207 12958 14254 13140 12881 14054 21649 14220 13981 13928 21579 19212 18968 13982 19857 19311 21261 21282 20501 21262 19880 20746 19309 20524 21276 21683 20513 21284 21263 19878
5. Servicing Arabic clients in Canterbury-Bankstown & Marrickville areas; includes day respite for Carers Support Program 6. Day & overnight respite service for clients in Inner West region
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
Centre Based Care (CBC) See Definition of Terms pages 140 -141
Uniting Healthy Living for Seniors Curtin Uniting Healthy Living for Seniors Emu Plains Uniting Healthy Living for Seniors Galston Uniting Healthy Living for Seniors Garden Suburb Uniting Healthy Living for Seniors Goonellabah Uniting Healthy Living for Seniors Gordon Uniting Healthy Living for Seniors Gosford Uniting Healthy Living for Seniors Hamlyn Terrace Uniting Healthy Living for Seniors Katoomba Uniting Healthy Living for Seniors Lilyfield Uniting Healthy Living for Seniors Liverpool Uniting Healthy Living for Seniors Mannering Park Uniting Healthy Living for Seniors Marrickville Uniting Healthy Living for Seniors Merrylands Uniting Healthy Living for Seniors Moruya Uniting Healthy Living for Seniors Nambucca Heads Uniting Healthy Living for Seniors Narooma Uniting Healthy Living for Seniors New Lambton Uniting Healthy Living for Seniors Orange Uniting Healthy Living for Seniors Pambula Uniting Healthy Living for Seniors Port Macquarie Uniting Healthy Living for Seniors Queanbeyan Uniting Healthy Living for Seniors Salamander Bay Uniting Healthy Living for Seniors Seaforth Uniting Healthy Living for Seniors Seven Hills Uniting Healthy Living for Seniors Singleton Uniting Healthy Living for Seniors South Turramurra Uniting Healthy Living for Seniors Springwood Uniting Healthy Living for Seniors Toronto Uniting Healthy Living for Seniors Umina Uniting Healthy Living for Seniors Unanderra Uniting Healthy Living for Seniors Wangi Wangi Uniting Healthy Living for Seniors Wentworthville Uniting Healthy Living for Seniors Windsor Uniting Healthy Living for Seniors Woodburn Uniting Healthy Living for Seniors Wyoming Uniting Healthy Living for Seniors Yamba Uniting Healthy Living for Seniors Canley Vale Uniting War Memorial Day Centre UPA Riverina Murray Soc Support & Day Clubs Villaggio Sant' Antonio Residential Aged Care Waratah Respite Centre Coffs Harbour
253
Crookwell 1800 486 484
DPS Web Advert Page ID 29, 61 21685
Curtin 1800 486 484
29, 61 21248
SUBURB
PHONE (02)
CHS
Uniting Healthy Living for Seniors Crookwell
PF Dem unded Se en Me tia Ca rvice als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort
www.Ag edCareGuide.com.au
Notes
9 9 99 9 9 99 Emu Plains 1800 864 846 9 9 99 Galston 1800 486 484 9 9 99 Garden Suburb 1800 486 484 9 9 99 Goonellabah 1800 486 484 9 99 999 Includes specific services for ATSI clients Gordon 1800 486 484 9 9 99 West Gosford 1800 486 484 9 9 99 Hamlyn Terrace 1800 486 484 9 99 99 Katoomba 1800 486 484 9 9 99 Lilyfield 1800 486 484 9 99 999 Services for CALD clients Busby 1800 486 484 9 9 99 Mannering Park 1800 486 484 9 9 99 Marrickville 1800 486 484 9 99 999 Services for CALD clients Merrylands 1800 864 846 9 9 99 Services for Turkish clients Moruya 1800 486 484 9 9 99 Nambucca Heads 1800 486 484 9 9 99 Narooma 1800 486 484 9 9 99 New Lambton 1800 486 484 9 9 99 Orange 1800 486 484 9 99 999 Includes services for ATSI clients Pambula 1800 486 484 9 99 999 Port Macquarie 1800 486 484 9 99 999 Queanbeyan 1800 486 484 9 9 99 Salamander Bay 1800 486 484 9 9 99 Seaforth 1800 486 484 9 99 999 Seven Hills 1800 486 484 9 9 99 Services specifically for CALD, Sri Lankan clients Singleton 1800 486 484 9 9 99 South Turramurra 1800 486 484 9 9 99 Springwood 1800 864 846 9 9 99 Toronto 1800 486 484 9 9 99 Umina 1800 486 484 9 9 99 Unanderra 1800 486 484 9 99 999 Services for CALD, Indo-Chinese clients Wangi Wangi 1800 486 484 9 9 99 Wentworthville 1800 486 484 9 9 99 Services for Korean clients Windsor 1800 864 846 9 9 99 Woodburn 1800 486 484 9 99 9 9 Wyoming 1800 486 484 9 9 99 Yamba 1800 486 484 9 9 99 Canley Vale 1800 864 846 9 9 99 Services for Vietnamese clients Waverley 9369 0100 9 99 99 Henty 6929 3244 9 9 9 Page 6255 1794 9 999999 Coffs Harbour 6648 3610 9 999999 Note 1
29, 61 38460 29, 61 21277 29, 61 21264 29, 61 20835 29, 61 21681 29, 61 20522 29, 61 20520 29, 61 38272 29, 61 19310 29, 61 21265 29, 61 21278 29, 61 20541 29, 61 38458 29, 61 21266 29, 61 20837 29, 61 19883 29, 61 21267 29, 61 18564 29, 61 21268 29, 61 20517 29, 61 21269 29, 61 21281 29, 61 21270 29 21283 29, 61 21271 29, 61 21272 29, 61 38461 29, 61 21273 29, 61 21279 29, 61 13682 29, 61 21274 29, 61 20212 29, 61 38459 29, 61 20514 29, 61 21280 29, 61 21275 29, 61 38457 29, 61 20542 21598 12864 21627
Note: 1. Short term overnight respite available at Maureen Guthrie Cottage ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
Centre Based Care (CBC)
Waratah Respite Centre Woolgoolga (Seagulls) Warrigal Social Warrigal Social Goulburn Werri-Nina Centre Wesley Mission Seniors Soc Hub Central Coast Wesley Mission Seniors Soc Hub Sth West Sydney Wesley Mission Seniors Social Hub Newcastle Wollondilly Support & Community Care
SUBURB
PHONE (02)
CHS
See Definition of Terms pages 140 -141
www.Ag edCareGuide.com.au
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NSW & ACT 2020
254
9 999999 9 99 99 Goulburn 1800 927 744 9 999999 Cooma 6455 4000 9 9 99 Tuggerah 4352 3880 9 999 99 Fairfield 4352 3880 9 99 99 Newcastle West 4352 3880 9 99 99 Picton 4677 2524 9 9 99 Woolgoolga 6654 0766
DPS Web Notes Advert Page ID 21628 Short term overnight respite available in Coffs Harbour 18260
Albion Park Rail 1800 927 744
19267 21563 20207 22172 22171 21648
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care
Day Therapy Centres SUBURB
PHONE (02)
Albury Wodonga Health Community Allied Health
Albury 6058 1800
Anglican Care Alkira Respite & Day Therapy Centre
Toronto 1800 733 553
Anglicare At Home Soc & Wellness Ctr Frenchs Forest
Frenchs Forest 1300 111 278
Anglicare Health Centre
Castle Hill 1300 111 278
Autumn Lodge Aged Care
Macksville 6598 5000
Burger Centre
Randwick 8345 9147
Club Monte Day Centre Hunters Hill COASIT Social Support Group Program (NSW)
Hunters Hill 9879 2726 Sydney 9564 0744
Condobolin Independent Living Centre
Condobolin 6890 1500
Constitution Hill Wellbeing & Day Respite Centre
Northmead 8839 7100
Cooinda Aged Care Facility Coonabarabran 6842 1996 Dementia Australia NSW Dementia & Memory Bega 6492 6158 Community Centre Far South Coast Dementia Australia NSW Dementia & Memory Port Macquarie 6584 7444 Community Centre Mid North Coast Dementia Australia NSW Dementia & Memory Resource Hamilton 4962 7000 Centre Hunter Dementia Australia NSW Dementia & Memory Resource North Ryde 9888 4268 Centre North Ryde Goodwin Monash Health & Wellness Centre Monash 6175 5668 HammondCare Res Care Scone (Strathearn Village) HammondCare Residential Care The Meadows
Scone 6545 1255 Hammondville 8788 3906
integratedliving Aust Wellness Centre Newcastle
Newcastle 1300 782 896
integratedliving Australia Wellness Centre Ballina
Ballina 1300 782 896
integratedliving Australia Wellness Centre Muswellbrook Muswellbrook 1300 782 896 integratedliving Australia Wellness/Day Centre Gorokan
Gorokan 1300 782 896
integratedliving Australia Wellness/Day Ctr Raymond Tce Raymond Terrace 1300 782 896 Mackellar Care Services Apex Road Campus
Gunnedah 6741 5400
www.Ag edCareGuide.com.au
Com ple Die ment titia ary Div n & Nu Therap ersi triti ist Exe onal Th onist rcis e ra Occ e Thera pist upa p is Phy tional t siot The Pod herap rapist ist iatr Reg ist iste Soc red Nu ial W rse Spe orker ech The rap ist
NSW & ACT 2020
Notes
9
DPS Web Advert Page ID 22248
9999999 105 9 99 99 IFC-1, 55 9 9 999 9 9 9 9 9 9 9 9 Includes hydrotherapy services IFC-1, 55 99999 9 88 99 9 Respite for Carers offered 88 9 9 9 9 9 9 Includes hydrotherapy services Note 1 9 9 999 99 Fee for some services is applicable 42 999 9999999 9 131 9 131 9 Note 2 131 9 131 9 Additional services available 201, 240 9 99999 Note 3 9 99 999 999 99 9999 99 9999 99 9999 99 99 9 99 99 9 9
Note: 1. Servicing Italian & CALD clients in Inner West, Northern Suburbs, South West Sydney & Sutherland areas 2. Servicing clients in Hunter & Central Coast areas DISCLAIMER: The information for Day Therapy Centres was correct at the time of publication and may be subject to change.
21260 14079 14090 13282 21535 21536 21600 19867 14246 14237 18257 18258 19249 19248 12860 13737 12971 38349 38350 38347 21622 38348 14287
3. Includes services for clients with brain injuries D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
Day Therapy Centres SUBURB
McLean Care Inverell Residential Care Services Mercy Care Centre Young
PHONE (02)
Inverell 6721 7300 Young 6382 8444
Myrtle Cottage
Ingleburn 9426 3100
Our Lady of Consolation Aged Care Services
Rooty Hill 9832 4599
PAC Eastern Suburbs Day Therapy Centre
Paddington 1800 722 679
PAC Hunter Day Therapy Centre
Stockton 1800 722 679
PAC Inner West Day Therapy Centre
Ashfield 1800 722 679
Peninsula Village Wellness Centre Riverside Gardens Aged Care
Umina Beach 1800 650 070 Nambucca Heads 6598 5000
RSL LifeCare Day Centre Narrabeen
Narrabeen 8978 4327
Southern Cross Care Merrylands Day Centre
Merrylands 1800 870 427
St Basil's Exercise Centre
Lakemba 9784 3280
St Catherine's Community Care Services
Eastwood 8875 0919
Stella Maris Aged Care
Cronulla 8522 1200
Uniting Seniors Gym Canberra
Gordon 1800 486 484
Uniting Seniors Gym Chatswood
Chatswood 1800 486 484
Uniting Seniors Gym Lilyfield
Lilyfield 1800 486 484
Uniting Seniors Gym Orange
Orange 1800 486 484
Uniting Seniors Gym Waverley
Waverley 1800 486 484
Vision Australia Allied Health Services (ACT)
Barton 1300 847 466
Vision Australia Allied Health Services (NSW)
Sydney 1300 847 466
Weddin Day Therapy Service
Grenfell 6349 1777
Com ple Die ment titia ar y Div n and Therap Nut ersi ist r Exe onal Th itionis rcis t e ra Occ e Thera pist upa p is Phy tional t siot The Pod herap rapist ist iatr Reg ist iste Soc red Nu ial W rse Spe orker e ch The rap ist
www.Ag edCareGuide.com.au
Notes
255
DPS Web Advert Page ID 14357
9999 999 9 62 9999 999 9 9 999 9 17 999999 9 17 999999 9 17 999999 9 100 999 9 9 9 9 Includes hydrotherapy services 99999 9 Includes hydrotherapy & X-Ray services 9 999999 73 9 9 9 9 9 9 9 Fee for some services is applicable 29, 61 9 Fee for some services is applicable 29, 61 9 Fee for some services is applicable 29, 61 9 Fee for some services is applicable 29, 61 99 9 Fee for some services is applicable 29, 61 9 9 9 9 Note 1 9 9 9 Note 1 9 999999
20424 38200 13137 21941 20509 20508 14039 18559 20530 20162 14148 19617 13738 38471 21679 19313 21680 19312 21575 21577 19250
Note: 1. Includes mobility services for clients with blindness or low vision DISCLAIMER: The information for Day Therapy Centres was correct at the time of publication and may be subject to change.
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256
Products & Services
PHONE (02)
Advert Page
DPS Web ID
Products & Services
1300 455 322
24
38987
Balance Aged Care Specialists COTA Insurance First State Super Joseph Palmer & Sons Aged Care Advisers JSA Financial Planning Perennial Growth Financial Services Phillips Wealth Partners Aged Care Division
ADVOCACY & INFORMATION Calvary Community Care Advisers CareAbout COTA Membership Dementia Support Australia (DBMAS & SBRT) ACT Dementia Support Australia (DBMAS & SBRT) NSW Joseph Palmer & Sons Aged Care Advisers NSW Seniors Rights Service Uniting Assistance with Care & Housing Far West Uniting Assistance with Care & Housing Hunter Uniting Assistance with Care & Housing Inner West Uniting Assistance with Care & Housing New England Uniting Assistance with Care & Housing Queanbeyan
1300 660 022 101 37130 1300 935 413 23 38577 1300 140 050 126 37463 1800 699 799 129, 131 38124 1800 699 799 129, 131 37175 9233 2433 115 37843 1800 424 079 127 37098 1800 486 484 29, 61 38021 1800 486 484 29, 61 37167 1800 486 484 29, 61 38101 1800 486 484 29, 61 38020 1800 486 484 29, 61 38519
ALZHEIMER'S & DEMENTIA Dementia Support Australia (DBMAS & SBRT) ACT Dementia Support Australia (DBMAS & SBRT) NSW Desma Mitchell Senior Helpers Alzheimer's & Dementia Care Senior Helpers Parkinson's Care
1800 699 799 129, 131 38124 1800 699 799 129, 131 37175 0412 306 395 130 38921 (03) 6331 0311 21 38597 (03) 6331 0311 21 38596 1300 660 022 (03) 6331 0311 1800 486 484 1800 486 484 1800 486 484 1800 486 484 1800 486 484
101 21 29, 61 29, 61 29, 61 29, 61 29, 61
37130 38597 38021 37167 38101 38020 38519
(03) 6331 0311 (03) 6331 0311 1800 486 484 1800 486 484 1800 486 484 1800 486 484 1800 486 484
21 21 29, 61 29, 61 29, 61 29, 61 29, 61
38597 38596 38021 37167 38101 38020 38519
(03) 6331 0311 (03) 6331 0311 1800 424 079
21 21 127
38597 38596 37098
EDUCATION & TRAINING Senior Helpers Alzheimer's & Dementia Care Senior Helpers Parkinson's Care Seniors Rights Service
FINANCIAL SERVICES Aged Care Financial Advisers (ACFA) Alteris Financial Group
8814 7307 1300 130 050 1300 650 873 9233 2433 4908 0999 8054 1688 0422 004 198
119 126 140-141 115 114 121 111
37111 37982 38416 37843 38137 38405 39050
Fab Floors
9534 6500
58
38970
9534 6500
58
38970
8080 3692
5, 77
37994
1800 424 079
127
37098
1300 660 022 1300 733 510
101 41
37373 37481
9534 6500
58
38970
9534 6500 8080 3692
58 5, 77
38970 37994
9534 6500
58
38970
HEALTH & LIFESTYLE Fab Floors
INDUSTRY Trinity Management Services
LEGAL & MEDIATION MEDICATION MANAGEMENT Calvary Community Care Nursing KinCare Nursing NSW-ACT
MOBILITY & TRANSPORT Fab Floors
MODERN TECHNOLOGIES
CASE MANAGEMENT Senior Helpers Alzheimer's & Dementia Care Senior Helpers Parkinson's Care Uniting Assistance with Care & Housing Far West Uniting Assistance with Care & Housing Hunter Uniting Assistance with Care & Housing Inner West Uniting Assistance with Care & Housing New England Uniting Assistance with Care & Housing Queanbeyan
DPS Web ID
FURNITURE
Seniors Rights Service
ASSESSMENTS Calvary Community Care Advisers Senior Helpers Alzheimer's & Dementia Care Uniting Assistance with Care & Housing Far West Uniting Assistance with Care & Housing Hunter Uniting Assistance with Care & Housing Inner West Uniting Assistance with Care & Housing New England Uniting Assistance with Care & Housing Queanbeyan
PHONE (02)
Advert Page
FINANCIAL SERVICES continued
ACTIVITIES & RECREATION Auscare Home & Community Care
www.Ag edCareGuide.com.au
Fab Floors Trinity Management Services
PATIENT CARE EQUIPMENT Fab Floors
PLACEMENT CONSULTANTS Aged Care Navigators (COTA) Balance Aged Care Specialists Joseph Palmer & Sons Aged Care Advisers
113 117
38147 37920
13, 151, 215 38680 119 37111 115 37843
REAL ESTATE & MOVING Balance Aged Care Specialists Moving On Ready Steady Relax Serendipity Moves
8814 7307 1300 435 763 0403 899 657 1300 722 563
119 123 123 122
37111 37115 37674 38992
1300 599 532 1300 660 022 9534 6500 1800 882 222
11, 216 101 58 256
37059 37128 38970 38159
1300 660 022
101
37373
1300 455 322
24
38987
SAFETY & SECURITY BaptistCare CareCall Emergency Response Service Calvary Home Maintenance & Modifications Fab Floors MedicAlert
SKIN & WOUND CARE Calvary Community Care Nursing
1300 554 393 1300 366 932
6154 9740 8814 7307 9233 2433
VISITORS & VOLUNTEERS Auscare Home & Community Care
Stay protected 24/7 and save with our exclusive Seniors Card discounts. Call 1800 88 22 22 I medicalert.org.au/seniors-dps-nsw-act
D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
NSW & ACT 2020
Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with DPS ORGANISATION
PHONE (02)
WEBSITE (www.)
3 Bridges Community Incorporated
8558 4000
admin.carsspark@3bridges.org.au
3bridges.org.au
Adelene Retirement Village
4325 3693
admin@adelene.com.au
adelene.com.au
Adria Village
6288 0198
admin@adria.org.au
adria.org.au
ADS Care
8677 0093
info@adscare.com.au
adscare.com.au
Advantaged Care
9774 6400
accounts@advantagedcare.com.au
advantagedcare.com.au
Aged Care Financial Advisers (ACFA)
8860 9159
info@acfadvisers.com.au
agedcarefinancialadvisers.com.au
Allity
9431 1000
agedcare@allity.com.au
allity.com.au
Alteris Financial Group
1300 366 932
info@alteris.com.au
alteris.com.au
Anglican Care
1800 733 553
accareenquiry@anglicancare.com.au
anglicancare.com.au
Anglicare
1300 111 278
info@anglicare.org.au
anglicare.org.au
9521 2855
info@apexagedcare.com.au
apexagedcare.com.au
Arcare
1300 659 705
marketing@arcare.com.au
arcare.com.au
Aurrum
1800 287 786
info@aurrum.com.au
aurrum.com.au
Auscare Home & Community Care
1300 455 322
info@auscareservices.com.au
auscareservices.com.au
Australia Medic Alert Foundation Australian Unity Independent & Assisted Living Aveo Group
1800 882 222
enquiry@medicalert.org.au
Apex Aged Care
Balance Aged Care Specialists BaptistCare NSW & ACT
sales@aveo.com.au
8814 7307
info@bfs.net.au
balanceacs.net.au
1300 160 170 residentialmarketing@australianunity.com.au
1300 275 227
ask@baptistcare.org.au
baptistcare.org.au
4752 2500
buckland@buckland-rv.com.au
buckland-rv.com.au
Bupa Aged Care
1300 245 993
info@bupacare.com.au
bupaagedcare.com.au
Byron Aged Care
6685 6728
admin@byronagedcare.com.au
byronagedcare.com.au
Calvary Retirement Communities
1800 222 000
retirement@calvarycare.org.au
calvarycare.org.au
CareAbout
1300 036 028
hello@careabout.com.au
careabout.com.au
Care Connect
1800 370 575
info@careconnect.org.au
careconnect.org.au
Catholic Healthcare
1800 225 474
salesadmissions@chcs.com.au
catholichealthcare.com.au
9764 7800
relationship.manager@cnh.com.au
columbiaagedcare.com.au
1300 140 050
info@cotamembership.org.au
cotamembership.org.au
COTA Australia
6154 9740
cota@cota.org.au
cota.org.au
Cranbrook Care
9929 0011
contact@cranbrookcare.com.au
cranbrookcare.com.au
Dementia Support Australia
1800 699 799
dsa@dementia.com.au
dementia.com.au
Desma Mitchell
0412 306 395
contact@dementiacareathome.com.au
dementiacareathome.com.au
Estia Health Residential Services
Buckland Aged Care Services
Columbia Aged Care Services COTA
1800 316 924
medicalert.org.au australianunity.com.au/ assisted-living aveo.com.au
1300 682 833
admissions@estiahealth.com.au
estiahealth.com.au
Fab Floors
9534 6500
info@fabfloors.com.au
fabfloors.com.au
Fairmont Aged Care
9567 2279
info@fairmontac.com
fairmontagedcare.com.au
Ferndale Gardens Aged Care
9570 5555
admin@ferndalegardens.com.au
ferndalegardens.com.au
First State Super
(03) 8613 9852
enquiries@firststatesuper.com.au
firststatesuper.com.au
Fresh Hope Care
1800 005 484
hello@freshhopecare.org.au
freshhopecare.org.au
Goodwin Aged Care Services
6175 5100
admin@goodwin.org.au
goodwin.org.au
Greengate Property Group
8097 1775
info@greengate.com.au
greengate.com.au
Group Homes Australia
1300 015 406
info@grouphomes.com.au
grouphomes.com.au
Hall & Prior Aged Care
(08) 9321 1388
info@hallprior.com.au
hallprior.com.au
257
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19 155, 159, 169, 175, 178 9 113 8-9
9999 99999
9
105 IFC-1, 55 173, 174 68-69 65D
9
24
9
9 99999 999 9 9 9 9 9 9 9 9 9
999 9 9
9
256 42 99
9 99
119 11, 216 137 192D 78
999 9 999
99 9 9 9
101 23 18 32D 70
9
99 9 9 9 9
126 13, 151, 215 193D 129, 131 130 160-160D
9
9 9 9 9 9
117
58 76 5, 77
9 9 99999 9 9 9 9
9
140-141 104 201, 240 87 133 74
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Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with DPS ORGANISATION
PHONE (02)
WEBSITE (www.)
Hardi Aged Care
1800 333 536
hardi@hardiagedcare.com.au
hardiagedcare.com.au
Huntingdon Gardens Aged Care
9880 7455
info@huntingdongardens.com.au
huntingdongardens.com.au
Illawarra Diggers
4283 2533
admin@illawarradiggers.com.au
illawarradiggers.com.au
IRT
13 44 78
customerservice@irt.org.au
irt.org.au
Japara
(03) 9649 2100
marketing@japara.com.au
japara.com.au
Joseph Palmer & Sons
(03) 9601 6800 agedcare@jpalmer.com.au jpalmer.com.au/services/aged-care
JSA Group
4908 0999
reception@jsagroup.com.au
jsagroup.com.au
Just Better Care Australia
1300 587 823
info@justbettercare.com
justbettercare.com
KinCare Health Services
1300 733 510
mail@kincare.com.au
kincare.com.au
LDK Seniors' Living
1300 535 000
hello@ldk.com.au
ldk.com.au
Mareeba Aged Care
6645 2966
admin@mareebaagedcare.com.au
mareebaagedcare.com.au
Mark Moran Little Bay
8197 6100
littlebay@markmoran.com.au
markmoran.com.au/littlebay
Mark Moran Vaucluse
9366 7000
vaucluse@markmoran.com.au
vaucluse.markmoran.com.au
Meditech Staffing
9764 4488
community@meditechstaffing.com.au
meditechstaffing.com.au
1300 478 776
information@mercy.com.au
mercyhealth.com.au
9832 5800
contact@minchinburymanor.com.au
minchinburymanor.com.au
Montefiore
1800 978 711
info@montefiore.org.au
montefiore.org.au
Moran Group
8272 0000
moran@morangroup.com.au
morangroup.com.au
Moving On In Life
1300 435 763
info@movingon.com.au
movingon.com.au
Multicultural Care
9718 6199
admin@mc.org.au
(03) 9830 5022
admin.camberwell@nazarethcare.com
4953 8444
info@ndns.com.au
multiculturalcare.com.au sistersofnazareth.com/region/ australasian-region ndns.com.au
Opal Aged Care
1300 362 481
communications@opalagedcare.com.au
opalagedcare.com.au
Peninsula Village
1800 650 070
agedcare@penvill.com.au
peninsulavillage.com.au
Perennial Growth
8054 1688
services@perennialgrowth.com.au
perennialgrowth.com.au
Mercy Health Minchinbury Manor
Nazareth Care NDNS
Resi de n Sup tial Age port dC Reti ed & A are ssist rem Hom ent Liv ed Livi ng ing e Ca Cent re Pack re B age Day ased Ca s The r e In H rapy Ce ome ntre Prod Care Se ucts r and vices S er v ices
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258
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9
59
99
9
9690 9333
info@pacnsw.org.au
pacnsw.org.au
Ready Steady Relax
0403 899 657
info@readysteadyrelax.com.au
readysteadyrelax.com.au
Regis Aged Care
1300 998 100
advice@regis.com.au
regis.com.au
8887 5555
info@residentialgardens.com.au
residentialgardens.com.au
RetireAustralia
1300 687 738
marketing@retireaustralia.com.au
retireaustralia.com.au
Retreat Care
(07) 5656 1000
info@retreatcare.com.au
retreatcare.com.au
1800 181 959
admin@rfbi.com.au
rfbi.com.au
Residential Gardens for Spanish Speaking
Royal Freemasons' Benevolent Institution Scalabrini Village
1800 722 522
enquiries@scalabrini.com.au
scalabrini.com.au
Senior Helpers
1300 243 2273
shadmin@seniorhelpers.com.au
seniorhelpers.com.au
Seniors Rights Service
1800 424 079
info@seniorsrightsservice.org.au
seniorsrightsservice.org.au
Serendipity Moves
1300 722 563
greg@serendipitymoves.com.au
serendipitymoves.com.au
Simply Helping
1800 998 866
info@simplyhelping.com.au
simplyhelping.com.au
Southern Cross Care (NSW & ACT)
1800 870 427
enquiries@sccliving.org.au
sccliving.org.au
9675 3285
info@stsimeon.org.au
stsimeon.org.au
1800 778 767
svcs.info@svha.org.au
svcs.org.au
St Simeon Healthcare St Vincent's Care Services
161D 67
9
9 9
9 9
9 99
9
9 9 9999
37 62 152
9999
88 49
9
9
123 82 52
9
999 9 9
9 9 9
41
33D
9
9 9 99
27
33D
99
9 9
114
63
9 9 9 9
9
115
103
20 IBC, OBC
99
100
Phillips Wealth Partners, Aged Care Division 0420 460 483 craig@phillipswp.com.au phillipswp.com.au/aged-care-advice/aged-care Presbyterian Aged Care NSW & ACT
5, 77
99999
9 9
121 111 17
9
123 46-47, 79
9 9 99
9
9
83 107 64D
9
26 51
9
99 9 9 9
9999 9 99 9
21 127 122 30 73 138 38
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Resi de n Sup tial Age port dC Reti ed & A are s rem sist Hom ent Liv ed Livi ng ing e Ca Cent re Pack re B age Day ased Ca s The r e In H rapy Ce ome ntre Prod Care Se ucts r and vices S er v ices
Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with DPS ORGANISATION SummitCare
PHONE (02)
WEBSITE (www.)
1300 685 548
info@summitcare.com.au
summitcare.com.au
9
Sunrise Supported Living (Village Projects) 1300 665 720 manager@sunrisesupportedliving.com.au sunrisesupportedlivingtuncurry.com.au Tallwoods Corner Aged Care
9847 3800
info@tallwoodscorner.com.au
tallwoodscorner.com.au
The Salvation Army Aged Care
1300 111 227
acp.enquiries@aue.salvationarmy.org
agedcare.salvos.org.au
The Sisters of Our Lady of China
9153 8224
info@ourladyofchina.org.au
ourladyofchina.org.au
1800 864 846
ask@uniting.org
uniting.org
4038 1800
info@wallsendmanor.com.au
wallsendmanor.com.au
Uniting NSW & ACT Wallsend Manor Aged Care
259
9 9 9 9
999
9
Advert Page 96D-97D
9
94 163
999
9
106 12
99999
29, 61 193
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Name
NSW & ACT 2020
Page
365 Care............................................................................................................. 215, 237 3 Bridges Community.......................................................................................... 15 Carer Support & Respite Service................................................................ 247 Home Care Packages.............................................................................. 215, 237 Aboriginal and Torres Strait Islander (ATSI)...................................................92 Abel Tasman Village............................................................................................... 154 Community Care.................................................................................................. 215 Accommodation & Care Solutions................................................................. 237 Accommodation Payments.....................................................................................59 ACDMA Aged Hostel............................................................................................... 158 Adelene Retirement Village...................................................... 98, 157, 204 Adria Village......................................................................................... 56, 202, 204 ADS Care........................................................................................................................ 19 Home Care Services........................................................................................... 237 Adssi Australia In-home Support Camp Breakaway......................................................... 247 In-home Support Home Care Packages...................................... 215, 237 In-home Support Home Maint/Mods..................................................... 237 In-home Support Social Support Groups.............................................. 247 Advance Diversity Service Help at Home Service....................... 215, 237 Advantaged Care....................................................155, 159, 169, 175, 178 At Barden Lodge.................................................................................................. 174 At Bondi Waters................................................................................................... 177 At Edensor Gardens........................................................................................... 158 At Georges Manor............................................................................................... 154 At Prestons Lodge............................................................................................... 168 Adventist Aged Care Sydney Kings Langley........................................................................................................ 152 Wahroonga............................................................................................................. 162 Adventist Senior Living Alstonville Aged Care Facility....................................................................... 180 Alton Lodge............................................................................................................ 188 Avondale House................................................................................................... 188 Home Care Services................................................................................ 222, 237 Advocacy....................................................................................................................... 127 Aged Care Assessment Team (ACAT)..................................................................45 Aged care checklist......................................................................................................89 Aged care explained...................................................................................................10 Aged Care Financial Advisers (ACFA)...........................................113, 256
nn n n nn nn nn nn n nn nn nn
Abbreviations See page 143
Name
Page
Aged care flow chart..................................................................................................48 Aged care homes..........................................................................................................49 Ainsley Care Nursing Home....................................................................................................... 153 Albanese Aged Care Group Genista Aged Care Facility.............................................................................. 158 Meredith House Aged Care Facility........................................................... 173 Whitehall Aged Care Facility........................................................................ 165 Albury Wodonga Health Community Allied Health.............................................................................. 254 District Nursing Service Albury................................................................... 237 Alexander Aged Care............................................................................................. 168 All Parental Care Australia.................................................................................. 237 Allambie Heights Village..................................................................................... 168 Alliance Health Services Group Community.................................................................................................. 215, 237
n nn n nn n
Aged Care Locations Allity.............................................................................................................. 8-9 Bass Hill Aged Care..........................................................................................154 Bayside NSW Aged Care................................................................................188 Beechwood Aged Care...................................................................................156 Brentwood Aged Care....................................................................................171 Calare Aged Care...............................................................................................193 Coastal Waters Aged Care.............................................................................196 Gosling Creek Aged Care...............................................................................193 Greenwood Aged Care...................................................................................162 Pemulwuy Aged Care.....................................................................................158 Pendle Hill Aged Care.....................................................................................158 Redleaf Manor Aged Care............................................................................153 Riverwood Aged Care.....................................................................................180 Riverwood Retirement Living....................................................................204 Rosemore Aged Care.......................................................................................154
Name
Page
Willandra Aged Care.............................................................................................. 165 Alteris Financial Group.......................................................................... 117, 256 Amaroo Aged Care Berrigan................................................................................................................... 181 Anglican Care.......................................................................................................... 105 Alkira Respite & Day Therapy Centre............................................. 247, 254 Alum View Retirement Living...................................................................... 204 Bishop Tyrrell Place............................................................................................ 190 Buchanan Court Retirement Living.......................................................... 204 CA Brown Retirement Living........................................................................ 204 Carey Bay Gardens.............................................................................................. 188 Carey Bay Retirement Living........................................................................ 204 Cedar Wharf Lodge............................................................................................ 190 East Lake Macquarie Dementia Service................................................. 247 Greenmount Gardens....................................................................................... 189 Greenmount Gardens Retirement Living.............................................. 204 Home Care Central Coast Region................................................................ 215 Home Care Hunter Region............................................................................. 222 Home Care Manning Region........................................................................ 222 Jesmond Grove..................................................................................................... 192 Kilpatrick Court.................................................................................................... 189 McIntosh Court..................................................................................................... 188 Northwood Retirement Living.................................................................... 204 Scenic Lodge Merewether............................................................................. 192 Storm Retirement Living................................................................................ 204 Storm Village......................................................................................................... 190 Toronto Nursing Home..................................................................................... 189 Warnervale Gardens.......................................................................................... 157
n nn nn nn nn nn nn nn nn nn nn nn n
Useful Tips
If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there. • eg Griffith is actually named BaptistCare Griffith and listed under BaptistCare on page 261. If you know the council district or suburb, refer to pages 146-149, then use this as a reference which will direct you to the correct page.
NSW & ACT 2020
260 Name
Page
Anglicare.........................................................................................................IFC-1, 55 At Home Eleebana Cottage........................................................................... 247 At Home Social & Wellness Centre Frenchs Forest................ 247, 254 At Home Social & Wellness Centre Glenhaven................................... 247 At Home Social & Wellness Centre Illawarra....................................... 247 At Home Social & Wellness Centre Jannali........................................... 247 At Home Social & Wellness Centre Liverpool...................................... 247 At Home Social & Wellness Centre Longueville................................. 247 At Home Social & Wellness Centre Malabar........................................ 247 At Home Social & Wellness Centre Penrith........................................... 247 At Home Social & Wellness Centre Richmond.................................... 247 At Home Social & Wellness Centre Whalan.......................................... 247 At Home Social & Wellness Ctr Winmalee............................................ 248 At Home Southern Region....................................................... 215, 222, 237 At Home Sydney Metro Region........................................................ 215, 237 Barry Marsh House............................................................................................. 153 Brian King Gardens............................................................................................ 162 Brian Watt Lodge................................................................................................ 170 Caddens Village.................................................................................................... 204 Carol Allen House................................................................................................ 162 Donald Robinson Village................................................................................ 204 Donington Court.................................................................................................. 162 Dorothy Boyt House.......................................................................................... 172 Dudley Foord House.......................................................................................... 152 Eileen Armstrong House................................................................................. 200 Elizabeth Lodge................................................................................................... 176 Farrer Brown Court............................................................................................. 162 Flinders Village..................................................................................................... 204 Glenhaven Green................................................................................................. 204 Goodhew Gardens.............................................................................................. 176 Goodwin Village.................................................................................................. 204 Gordon Village...................................................................................................... 204 Health Centre........................................................................................................ 254 Hopetoun Village................................................................................................ 204 Jean Ross House.................................................................................................. 196 Kilvinton Village.................................................................................................. 204 Lemongrove Gardens Village....................................................................... 204 Lemongrove Gdns Res Care........................................................................... 172 Marcus Loane House......................................................................................... 170 Mary Andrews Residential Care................................................................. 161 Mary Andrews Village...................................................................................... 204 Melva McDonald Lodge................................................................................... 152 Mildred Symons House.................................................................................... 174 Mowll Village........................................................................................................ 204 Newmarch House............................................................................................... 172 Nuffield Village..................................................................................................... 204 Oran Park Village................................................................................................. 204 Rohini Village........................................................................................................ 204 Rooty Hill Village................................................................................................. 204
nn nn nn nn nn nn nn nn nn nn nn nn nn nn nn nn nn nn nn nn nn nn nn nn
Useful Tips
If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there. • eg Griffith is actually named BaptistCare Griffith and listed under BaptistCare on page 261. If you know the council district or suburb, refer to pages 146-149, then use this as a reference which will direct you to the correct page.
Abbreviations See page 143
Name
www.Ag edCareGuide.com.au Page
Anglicare continued St Davids Village.................................................................................................. 204 St Johns Village.................................................................................................... 204 St Lukes Residential Care................................................................................ 200 St Lukes Village.................................................................................................... 204 St Stephens Village............................................................................................ 204 The Donald Coburn Centre............................................................................. 162 The Ponds Village................................................................................................ 204 Thomas Street Lodge........................................................................................ 171 Warriewood Brook............................................................................................. 204 Warrina Residential Care................................................................................ 162 Warrina Village..................................................................................................... 204 Woodberry Residential Care......................................................................... 171 Woodberry Village.............................................................................................. 204 Woolooware Shores.......................................................................................... 204 annecto at Home Support ACT....................................................................................... 222 at Home Support Inner West Sydney...................................................... 215 at Home Support Far West NSW................................................................. 222 at Home Support Mid North Coast........................................................... 222 at Home Support Nepean.............................................................................. 215 at Home Support South East Sydney....................................................... 215 at Home Support South West Sydney..................................................... 215 at Home Support Western Sydney............................................................ 215 My Support NSW-ACT...................................................................................... 237 Anthem Care............................................................................................................... 179 Apex Aged Care..........................................................................................173, 174 Gymea Bay Aged Care...................................................................................... 174 Lark Ellen Aged Care......................................................................................... 174 Applying to an aged care home............................................................................62 Arcare...................................................................................................................... 68-69 Glenhaven............................................................................................................... 176 Kanwal...................................................................................................................... 156 Oatlands................................................................................................................... 171 Warriewood........................................................................................................... 170 Arete Health Care Bankstown.......................................................................... 154 Arete Health Care Lansdowne.......................................................................... 158 Armidale Regional Council Guyra Home Support Services..................................................................... 249 Ascent Community Care............................................................................ 237, 248 Ashfield Baptist Homes............................................................................. 164, 217 Astoria Group The Orchards Aged Care.................................................................................. 157 Auburn Diversity Services (ADSI)......................................................... 215, 237 Aurrum Aged Care............................................................................................... 65D Erina........................................................................................................................... 156 Kincumber.............................................................................................................. 157 Norah Head............................................................................................................ 157 Terrigal Drive......................................................................................................... 156 Wyoming................................................................................................................. 157 Auscare Home & Community Care....................................... 24, 237, 256 Australian Chinese Community Association................................. 215, 248 City Centre.................................................................................................... 215, 248 Northern Centre........................................................................................ 215, 248 Australian Home Care Services (AHCS) Metropolitan NSW.................................................................................. 215, 237 Regional NSW............................................................................................ 222, 237 Australia Medic Alert Foundation............................................................ 256 Australian Nursing Home Foundation (ANHF) Bernard Chan Nursing Home....................................................................... 153 Bonnyrigg Heights Seniors Wellness Centre....................................... 248
nn nn nn nn nn nn nn nn nn nn nn n nn nn nn n n nn nn n
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Name
Page
Australian Nursing Home Foundation (ANHF) continued Chester Hill Seniors Wellness Centre........................................................ 249 Chow Cho-Poon Nursing Home.................................................................. 154 Greenfield Park Seniors Wellness Centre............................................... 249 Home Care Services........................................................................................... 215 Lucy Chieng Aged Care Centre........................................................... 161,250 So Wai Seniors Wellness Centre.................................................................. 251 Stanley Hunt Seniors Wellness Centre.................................................... 252 Australian Red Cross Aged Care Services ACT.......................................... 237 Australian Red Cross Aged Care Services NSW........................................ 237 Australian Unity Independent & Assisted Living............................. 42 Constitution Hill Aged Care..................................................... 171, 249, 254 Constitution Hill Retirement Community............................................. 204 Elderslee Retirement Community............................................................. 204 Greglea Retirement Community................................................................ 204 Home Care Service Alleena Region.......................................................... 215 Home Care Service Bundjalung Region................................................. 222 Home Care Service Calare Region................................................... 215, 222 Home Care Service Central Coast Region.............................................. 215 Home Care Service Daramulen Region................................................... 215 Home Care Service Eastern Sydney Region.......................................... 215 Home Care Service Far North Coast NSW Region............................. 222 Home Care Service Far South Coast Bega Region............................. 222 Home Care Service Far South Coast Cooma Region......................... 222 Home Care Service Far South Coast Moruya Region....................... 222 Home Care Service Far West NSW Region............................................. 222 Home Care Service Farrer Region.............................................................. 222 Home Care Service Harbour North Region........................................... 215 Home Care Service Hunter Valley Region.............................................. 222 Home Care Service Illawarra North Region......................................... 222 Home Care Service Illawarra South Region......................................... 222 Home Care Service Inner South West Region..................................... 215 Home Care Service Inner West Region.................................................... 216 Home Care Service Lachlan Region.......................................................... 222 Home Care Service Lower Mid North Coast NSW.............................. 222 Home Care Service Macquarie Region.................................................... 216 Home Care Service Newcastle Region.................................................... 222 Home Care Service Ngangana Region......................................... 216, 222 Home Care Service North Coast NSW Region..................................... 222 Home Care Service Northern Sydney Region...................................... 216 Home Care Service Nthn New England Region................................. 222 Home Care Service South West Sydney Region................................. 216 Home Care Service Southern Highlands Region............................... 222 Home Care Service Sthn New England Region.................................. 222 Home Care Service Sturt Region................................................................ 222 Home Care Service Sutherland Region................................................... 216 Home Care Service Thulgan-gar Region................................................ 222 Home Care Service Upper Mid North Coast NSW.............................. 222 Home Care Service Wangary Region....................................................... 216 Home Care Service Warrambucca Region............................................. 216 Home Care Service Weja Region................................................................ 222 Home Care Service Western Plains Region........................................... 223 Home Care Service Western Sydney Region........................................ 216 Home Care Service Wiradjuri Region....................................................... 223 Home Care Services NSW............................................................................... 237 Karagi Court Retirement Community..................................................... 204 Kiah Lodge Retirement Community........................................................ 204 Lifestyle Manor Retirement Community............................................... 204 Mt Eymard Retirement Community......................................................... 204 Sienna Grange Aged Care............................................................................... 194 Sienna Grange Retirement Community................................................. 204
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NSW & ACT 2020 Page
Australian Unity Independent & Assisted Living continued The Governor’s Retirement Community................................................ 204 Willandra Village & Bungalows Retirement Com’ty....................... 205 Autumn Lodge Aged Care Armidale............................................................. 180 AVACS Nursing Home............................................................................................ 161
nn
Aveo Group................................................................................................... 99 Banora Point........................................................................................................205 Bayview Gardens..............................................................................................205 Bella Vista..............................................................................................................205 Camden Downs..................................................................................................205 Fernbank................................................................................................................205 Freedom Aged Care Banora Point.................................................197, 202 Freedom Aged Care Coffs Harbour...............................................183, 202 Freedom Aged Care Tamworth.......................................................197, 202 Freedom Aged Care Tweed Heads................................................198, 202 Heydon Grove Independent Living Units............................................205 Island Point..........................................................................................................205 Lindfield Gardens..............................................................................................205 Maple Grove.........................................................................................................205 Minkara Aged Care...........................................................................................168 Minkara Resort...................................................................................................205 Mountain View...................................................................................................205 Newcastle..............................................................................................................205 Peninsula Gardens............................................................................................205 Pittwater Palms.................................................................................................205 The Manors of Mosma...................................................................................205 Awabakal Newcastle Aboriginal Cooperative Aged Care..................................................................................................... 223, 237 Baldwin Living HomeServe............................................................................... 216 Balranald Shire Council Retirement Hostel.............................................................................................. 180 Banksia Villages Lodge.............................................................................................................. 185, 223 Balance Aged Care Specialists......................................................... 119, 256 Bankstown City Aged Care Betty Sussman Centre...................................................................................... 248 Chester Hill Village............................................................................................. 154 Ern Vine Village.................................................................................................... 154 Georges River Home Services...................................................................... 237 Gillawarna Village.............................................................................................. 154 Home Based Care..................................................................................... 216, 237 Yallambee Village............................................................................................... 156 Bannister In Home Care................................................................. 216, 223, 237 BaptistCare NSW & ACT...........................................................................11, 216 Aminya Centre...................................................................................................... 170 Aminya Village..................................................................................................... 205 Angus Bristow Village...................................................................................... 205 Caloola Centre....................................................................................................... 199 CareCall Emergency Response Service................................................... 256 Cary Gardens......................................................................................................... 202 Cooinda Court....................................................................................................... 173 Dorothy Henderson Lodge............................................................................. 173 George Forbes House........................................................................................ 195 Griffith....................................................................................................................... 201 Home Modifications & Maintenance....................................................... 237
n n n nn nn nn n nn nn nn nn nn n
Abbreviations See page 143
Name
Page
BaptistCare NSW & ACT continued Home Services ACT................................................................................. 223, 237 Home Services NSW.................................................................... 216, 223, 237 Kularoo Centre...................................................................................................... 190 Maranoa Centre................................................................................................... 180 Maranoa Village................................................................................................... 205 Mid Richmond Centre....................................................................................... 195 Morven Gardens.................................................................................................. 152 Niola Centre............................................................................................................ 193 Orana Centre.......................................................................................................... 157 Shalom Centre...................................................................................................... 173 Social Club Adelong........................................................................................... 248 Social Club Batlow............................................................................................. 248 Social Club Cootamundra............................................................................... 248 Social Club Cowra............................................................................................... 248 Social Club Kellyville......................................................................................... 248 Social Club Leeton.............................................................................................. 248 Social Club Narellan.......................................................................................... 248 Social Club Parkes............................................................................................... 248 Social Club Red Hill............................................................................................ 248 Social Club Taree.................................................................................................. 248 Social Club Wagga Wagga............................................................................. 248 Social Club Warabrook..................................................................................... 248 Social Club Willoughby.................................................................................... 248 The Gracewood Centre..................................................................................... 177 The Gracewood Retirement Village.......................................................... 205 Warabrook Centre............................................................................................... 193 Warena Centre...................................................................................................... 173 Warena Village..................................................................................................... 205 Watermark.............................................................................................................. 205 Willandra Village................................................................................................. 205 Willmette Overnight Care.............................................................................. 248 Bathurst Seymour Centre.................................................................................... 248
nn nn nn nn nn nn nn nn nn nn nn nn nn nn nn n
Useful Tips
If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there. • eg Griffith is actually named BaptistCare Griffith and listed under BaptistCare on page 261. If you know the council district or suburb, refer to pages 146-149, then use this as a reference which will direct you to the correct page.
Bay & Basin Community Resources (BBCRI) Brokerage / Private Care Services.............................................................. 237 Groups....................................................................................................................... 248 Home Care Packages......................................................................................... 223 Home Maintenance Program....................................................................... 237 Paradise Cottage................................................................................................. 248 Beauty Point Retirement Resort..................................................................... 217 Bega Valley Meals on Wheels................................................................ 237, 248 Belong Blue Mountains Community Support Blaxland.......................................................................... 237 Community Support Katoomba........................................................... 237, 248 Community Support Lawson............................................................................ 237 Best Practice Nursing............................................................................................ 238 Bethshan Gardens.................................................................................................................... 189 Better Living Home Care Packages (ACT)........................................ 217, 238
nn nn n
n
Name
261 Page
Better Living Home Care Packages (NSW)..................................... 223, 238 Biripi Aboriginal Corporation Aged & Community Care..................................................................... 223, 238 Marrangbah Cottage........................................................................................ 251 Bland Shire Council Home & Community Care Services................................................ 223, 238 Blue Wave Living...................................................................................................... 157 Bolton Clarke At Home Support................................................................................................ 238 Bolton Point, Lake Macquarie...................................................................... 188 Cabrini, Westmead............................................................................................. 158 Central Coast At Home Support.................................................................. 217 Darlington, Banora Point............................................................................... 197 Far North Coast (NSW) At Home Support............................................. 223 Gold Coast & Tweed Heads At Home Support.................................... 223 Hunter At Home Support............................................................................... 223 Illawarra At Home Support........................................................................... 223 Port Macquarie At Home Support............................................................. 223 Sydney At Home Support............................................................................... 217 Winders, Banora Point..................................................................................... 197 Booroongen Djugun Aged Care Facility......................................................................... 187, 223, 238 Bower Healthcare YNA.................................................................................................................. 217, 238 Braithwaite Speech & Learning Clinic.......................................................... 238 Buckland Aged Care Services................................................. 137, 152, 205 Lyndhurst Retirement Village...................................................................... 205 Bundaleer Care Services................................................................ 194, 223, 238 Bungree Aboriginal Association Home Care Packages................................................................... 217, 223, 238 Bupa Aged Care.................................................................................................. 192D Armidale.................................................................................................................. 180 Ashbury.................................................................................................................... 164 Ashfield.................................................................................................................... 164 Ballina....................................................................................................................... 180 Bankstown.............................................................................................................. 156 Banora Point.......................................................................................................... 197 Bateau Bay.............................................................................................................. 156 Baulkham Hills..................................................................................................... 170 Berry........................................................................................................................... 195 Bexley........................................................................................................................ 151 Calwell...................................................................................................................... 201 Cardiff........................................................................................................................ 188 Clemton Park......................................................................................................... 154 Dural........................................................................................................................... 162 Eden............................................................................................................................ 181 Greenacre................................................................................................................ 154 Griffith....................................................................................................................... 186 Kempsey....................................................................................................... 187, 248 Maroubra................................................................................................................. 172 Mosman................................................................................................................... 168 North Rocks............................................................................................................ 177 Pottsville Beach................................................................................................... 198 Queens Park........................................................................................................... 177 Roseville................................................................................................................... 165 Seaforth................................................................................................................... 170 St Ives........................................................................................................................ 165 Stirling...................................................................................................................... 202 Sutherland.............................................................................................................. 174 Tamworth................................................................................................................ 197 Tumut........................................................................................................................ 196
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NSW & ACT 2020
262 Name
Page
Bupa Aged Care continued Waratah.................................................................................................................... 193 Willoughby............................................................................................................. 179 Burrowa House Aged Care.................................................................................. 187 Bushland Health Group Banyula Lodge...................................................................................................... 190 Bushland Place..................................................................................................... 190 Karingal Gardens................................................................................................. 190 Byron Aged Care........................................................................................... 78, 182 Byron Shire Respite Service.................................................................... 238, 248 Cabonne Shire Council Home & Community Care................................. 238 Calvary Retirement Communities........................................................... 101 Cessnock Retirement Community............................................................. 183 Community Care ACT............................................................................. 223, 238 Community Care Advisers.............................................................................. 256 Community Care Chiara Respite Cottage.............................................. 248 Community Care Hunter...................................................................... 223, 238 Community Care Manning Taree..................................................... 223, 238 Community Care Nursing............................................................................... 256 Community Care Riverina.............................................................................. 238 Community Care Riverina Respite Cottage.......................................... 248 Community Care St Luke’s Social Centre................................................ 248 Community Care Star of the Sea Respite Cottage............................ 248 Community Care Sydney...................................................................... 217, 238 Cooinda Retirement Community............................................................... 196 Dalton Gardens.................................................................................................... 205 Ephesus Retirement Comunity................................................................... 205 Haydon Village..................................................................................................... 205 Haydon Retirement Community................................................................ 201 Home Maintenance & Modifications....................................................... 256 Mt Carmel Retirement Com’ty..................................................................... 190 Mt Carmel Village............................................................................................... 205 Muswellbrook Retirement Com’ty............................................................ 191 Muswellbrook Village....................................................................................... 205 Nazareth Retirement Com’ty........................................................................ 188 Nazareth Village.................................................................................................. 205 Ryde Retirement Community...................................................................... 173 St Francis Retirement Community............................................................ 188 St Francis Village................................................................................................. 205 St Joseph’s Retirement Com’ty.................................................................... 192 St Joseph’s Village............................................................................................... 205 St Luke’s Village.................................................................................................... 205 St Martin de Porres Retire Com’ty............................................................. 193 St Paul’s Retirement Community............................................................... 190 Tanilba Shores Retirement Com’ty............................................................ 194 Tanilba Shores Village...................................................................................... 205 Tours Terrace Village.......................................................................................... 205 Cameron Glen Supported Living Village..................................................... 188 Canberra Aged Care................................................................................................ 201 Candice Care......................................................................................... 217, 223, 238
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Useful Tips
If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there. • eg Griffith is actually named BaptistCare Griffith and listed under BaptistCare on page 261. If you know the council district or suburb, refer to pages 146-149, then use this as a reference which will direct you to the correct page.
Abbreviations See page 143
Name
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Canowindra Tweed Byron Aged & Disabled Aboriginal Corporation Community Care.................................................................................................. 223 Cedric Hose............................................................................................................. 249 Canterbury City Community Centre Home Care Packages....................... 217,238,248 Cardinal Stepinac Village..................................................................................... 161 Care Connect..............................................................................18, 217, 223, 238 Care leavers.....................................................................................................................91 Care Next Door.......................................................................................................... 238 Care1............................................................................................................................... 238 CareAbout..........................................................................................................23, 256 Carehaven Services................................................................................................. 238 Carehaven Services ACT....................................................................................... 238 Carer support.............................................................................................................. 135 Careseekers................................................................................................................. 238 Carexcell Community Care.................................................................................. 223 Carino Care at Oatley................................................................................................................... 161 at Rockdale............................................................................................................. 151 at Russell Lea......................................................................................................... 154 at Sylvania.............................................................................................................. 176 Carrington Care Home Care Packages................................................................... 217, 238, 248 Residential Aged Care...................................................................................... 153 Case management................................................................................................... 111 Catholic Healthcare............................................................................................ 32D Aquinas Court Retirement Village............................................................. 205 Bishop McCabe Retirement Village.......................................................... 205 Bethlehem House............................................................................................... 151 Blakeney Lodge................................................................................................... 196 Bodington Residential Aged Care.............................................................. 152 Brigidine House................................................................................................... 172 Chantal Respite Cottage................................................................................. 249 Charles O’Neill Hostel....................................................................................... 192 Charles O’Neill Retirement Village............................................................ 205 Coolamon Villa...................................................................................................... 182 Emmaus Residential Aged Care.................................................................. 166 Emmaus Retirement Village......................................................................... 205 George Mockler House..................................................................................... 170 Gertrude Abbott Aged Care.......................................................................... 176 Home Care Services Southern Highlands.............................................. 238 Holy Spirit Aged Care Croydon..................................................................... 153 Holy Spirit Aged Care Dubbo........................................................................ 184 Holy Spirit Aged Care Revesby..................................................................... 156 Home Care Services Nepean/Blue Mountains.................................... 217 Home Care Services........................................................................................... 238 Home Care Services Central Coast............................................................. 217 Home Care Services Central West................................................... 217, 223 Home Care Services Hunter........................................................................... 223 Home Care Services Mid North Coast...................................................... 223 Home Care Services Orana............................................................................. 223 Home Care Services Riverina Murray....................................................... 224 Home Care Services Sydney.......................................................................... 217 Jemalong Residental Village........................................................................ 185 Korean Day Centres............................................................................................ 249 Lebanese Day Centres...................................................................................... 249 Lewisham Nursing Home............................................................................... 165 Macquarie Care Centre..................................................................................... 181 Maranatha Lodge............................................................................................... 185 Mater Aged Care.................................................................................................. 185 McQuoin Park........................................................................................................ 162
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Catholic Healthcare continued Our Lady of Loreto Gardems......................................................................... 189 Percy Miles Villa................................................................................................... 174 Respite & Social Support Service............................................................... 238 St Anne’s Aged Care........................................................................................... 164 St Augustine’s Aged Care................................................................................ 183 St Bede’s Home..................................................................................................... 161 St Catherine’s Bathurst.................................................................................... 181 St Francis Residential Age Care................................................................... 193 St Francis Residential Age Care Grafton................................................. 183 St James Villa......................................................................................................... 172 St John’s Villa......................................................................................................... 192 St Joseph Aged Care.......................................................................................... 164 St Joseph’s Residential Age Care................................................................ 183 St Mary’s Residential Age Care.................................................................... 200 St Mary’s Retirement Village........................................................................ 205 St Mary’s Villa Dubbo........................................................................................ 184 St Paul’s Residential Age Care...................................................................... 179 St Peter’s Residential Age Care.................................................................... 166 St Peter’s Green Retirement Village.......................................................... 206 The Bailly Retirement Village....................................................................... 206 The Brighton Retirement Village............................................................... 206 The Haven............................................................................................................... 199 The Sister Anne Court Aged Care............................................................... 176 Villa Maria Centre............................................................................................... 200 Vincentian Aged Care....................................................................................... 176 Waitara Day Centre............................................................................................ 249 Warnervale Wellness Centre......................................................................... 249 Waterloo Day Centre......................................................................................... 249 Willoughby Day Centre.................................................................................... 249 The Haven Retirement Living........................................................................... 206 CatholicCare DOW Wollongong Your Life Your Way....................................................... 224, 238 CatholicCare Sydney Home Care Packages......................................................................................... 217 CCA St Agnes Parish Emmaus................................................................................................................... 194 Home Care.............................................................................................................. 224 Maryknoll Hostel................................................................................................. 194 Mount Carmel House........................................................................................ 194 St Agnes Hostel.................................................................................................... 194 Vincent Court......................................................................................................... 187 CCNB Home Care Packages...................................................................... 217, 238 Central Coast Community Care Association Killarney Court Aged Care Facility............................................................. 156 Lake Haven Court Aged Care Facility........................................................ 156 Centre Based Care........................................................................................................33 Charingfield................................................................................................................ 177 CHNC Home Care Packages.......................................................... 217, 238, 249 Chinese Australian Services Society CASS Care........................................................................................... 217, 223, 249 CASS Residential Aged Care Facility.............................................. 154, 238 Christadelphian Aged Care Ashburn House Aged Care............................................................................. 164 Casa Mia Aged Care........................................................................................... 156 Chamberlain Gardens Aged Care............................................................... 157 Courtlands Aged Care....................................................................................... 171 Northcourt Aged Care...................................................................................... 171 Southhaven Aged Care.................................................................................... 156
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Christian Bretheran Community Carinya House....................................................................................................... 176 Groves House......................................................................................................... 188 Christian Brethren Community Services Cherrybrook Christian Care Centre............................................................ 162 Christian Community Aid Service Aged & Disability Services.................................................................. 238, 249 Christophorus House Retirement Village................................................... 162 Churches of Christ Care Community Care South Coast...................................................................... 224 Clarence Valley Council City of Parramatta council Community Care Services.............. 217, 239 Clarence Care & Support...................................................................... 224, 239 Clarence Village Dougherty Villa.................................................................................................... 183 Clendon Care Canberra Nursing Home.................................................................................. 158 Clermont Aged Care............................................................................................... 173 COASIT Italian Assistance Association (NSW) COA Sydney Home Support Services.................................................. 239,249 Home Care Packages (NSW)................................................... 217, 224, 239 Coast Community Connections............................................................. 217, 239 Cobar Shire Council Lilliane Brady Village........................................................................................ 183 Coffs Harbour Legacy Nursing Home............................................................ 183 Columbia Aged Care Services......................................................................... 70 Acacia Centre......................................................................................................... 165 Oberon Village...................................................................................................... 193 Strathdale Centre................................................................................................ 173 Willowood Centre............................................................................................... 177 Comfort Home Care................................................................................................ 217 Commonwealth Home Support Programme (CHSP).................................16 Communities@Work Seniors/Com’ty Transport Prog............... 239,249 Community & Cultural Connections Social Supp Prog....................... 249 Community Care Options......................................................................... 224, 239 Community Connect Transport........................................................................ 239 Community Gateway Kempsey....................................................................................................... 224, 239 Wollongong................................................................................................ 224, 239 Community Options CHSP........................................................................................................................... 239 Home Care Packages......................................................................................... 224 Community Services #1............................................................................ 224, 239 Community Visitors Scheme...................................................................................34 Complaints..............................................................................................................31, 56 ConnectAbility Australia Aged Care Support..................... 224, 239, 249 Consumer Directed Care (CDC)..............................................................................16 Cooinda Coonabarabran Aged Care Facility......................................................................... 199, 224, 254 Coolamon Shire Council Allawah Lodge Aged Care Facility....................................... 184, 222, 237 Cooma Challenge Home Support Services..................................... 239, 249 Cooperative Life Aged Care Services............................................................. 217 Cootamundra Nursing Home............................................................................ 184 CORE Community Services............................................................ 217, 239, 249 Costs for residential care..........................................................................................57 COTA............................................................................................................................... 126 Insurance................................................................................................................. 256 Membership.......................................................................................................... 256 COTA Australia.................................................................................... 13, 151, 215 Aged Care Navigators (COTA)....................................................................... 256
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Cowra Retirement Village Bilyara Hostel.................................................................................. 184, 223, 238 CPL Aged Care Services.................................................................................. 224, 239 Centre Based Care............................................................................................... 249 Cranbrook Care................................................................................................... 193D Bayswater Gardens............................................................................................ 153 Bella Vista Gardens............................................................................................ 177 Cranbrook at Home............................................................................................ 239 Cranbrook Residences...................................................................................... 206 Lansdowne Gardens.......................................................................................... 168 William Cape Gardens...................................................................................... 156 Cranes Community Support Programs........................................................ 249 Crookwell Taralga Aged Care Phillip RH Chalker Sunset Lodge................................................................ 198 Viewhaven Lodge............................................................................................... 198 Upper Lachlan Community Care..................................................... 229, 246 Crowley Care......................................................................................... 180, 224, 239 Crows Nest Centre Aged & Community Services........................ 239, 249 Cultural services............................................................................................................81 Culturally And Linguistically Diverse people (CALD)..........................81, 91 Cumberland Council Aged & Disability Services.................................................................. 239, 249 Guilford Wellness Centre Seniors & Disability Serv......................... 249 Merrylands Wellness Ctr Seniors & Disability Services................. 251
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Useful Tips
If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there. • eg Griffith is actually named BaptistCare Griffith and listed under BaptistCare on page 261. If you know the council district or suburb, refer to pages 146-149, then use this as a reference which will direct you to the correct page.
CÜRA Aged Care Packages........................................................................................... 224 Cypress View Lodge..................................................................................... 191, 224 Dale Carroll Kirinari Transport Services............................................................................. 241 Daughters of Our Lady of the Sacred Heart St Josephs Aged Care Facility for Religious.......................................... 172 Daily Accommodation Payment (DAP).............................................................60 Daily Fees.........................................................................................................................59 Daily living in a nursing home..............................................................................71 Day Therapy Centres...................................................................................................33 Deciding on a home....................................................................................................64 Dementia Australia................................................................................................. 239 Dementia & Memory Community Centre Far South Coast.......... 254 Dementia & Memory Community Centre Mid North Coast........ 254 Dementia & Memory Resource Centre Hunter................................... 254 Dementia & Memory Resource Centre North Ryde......................... 254 Dementia Caring........................................................................................... 217, 224 Dementia support.................................................................................................... 129 Dementia Support Australia.............................................................129, 131 (DBMAS & SBRT) ACT........................................................................................ 256 (DBMAS & SBRT) NSW..................................................................................... 256 Desma Mitchell........................................................................................... 130, 256 De-stressing your move......................................................................................... 123
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Disability..........................................................................................................................93 Diversional & Recreation Therapy Australia............................................. 239 Dougherty Apartments........................................................................................ 177 Dungog & District Neighbourcare....................................................... 224, 239 Dyirri-Bang-Gu Aboriginal Corporation Aged Care Service............. 224 EACH Home Care Packages...................................................................... 217, 224 Edward River Gardens........................................................................................... 191 Elder abuse................................................................................................................... 128 Elderly Australian Chinese Homes Castle Hill Aged Care Home........................................................................... 162 Community Services................................................................... 217, 239, 249 Empowered Living Support Services Bethel Aged Care Facility................................................................................ 193 Enduring Power of Attorney ............................................................................... 125 Enrich Living Services ACT................................................................................................................... 224, 239 NSW...................................................................................................... 217, 224, 239 Eremea Home Care Services.............................................................................. 239 Essential Care............................................................................................................. 239 Estate planning ........................................................................................................ 124 Estia Health................................................................................................ 160-160D Albury........................................................................................................................ 180 Bankstown.............................................................................................................. 154 Bexley........................................................................................................................ 151 Camden.................................................................................................................... 153 Dalmeny................................................................................................................... 185 Epping....................................................................................................................... 171 Figtree....................................................................................................................... 200 Forster....................................................................................................................... 190 Kilbride..................................................................................................................... 153 Kogarah.................................................................................................................... 151 Manly Vale.............................................................................................................. 170 Merrylands............................................................................................................. 158 Ryde............................................................................................................................ 173 Taree........................................................................................................................... 190 Tea Gardens............................................................................................................ 190 Tuncurry................................................................................................................... 190 Willoughby............................................................................................................. 179 Eurobodalla Meals on Wheels/Out and About Serv............................. 239 Evergreen Life Care Yallambee Lodge................................................................................................. 157 Extra Services.................................................................................................................80 Fab Floors.......................................................................................................... 58, 256 Fairlea Aged Care @ Harris Park......................................................................................................... 171 @ Penshurst........................................................................................................... 161 @ Rosehill................................................................................................................ 171 Fairmont Aged Care................................................................................... 76, 151 Fairview Retirement Village.............................................................................. 191 Far West Local Health District Balranald Multipurpose Service................................................................. 180 Ferndale Gardens Aged Care Facility..................................................... 161 Feros Care At Home Services Feros Care Canberra................................................... 222 At Home Services Feros Care Central Coast.......................................... 215 At Home Services Feros Care Far North Coast..................................... 222 At Home Services Feros Care Hunter........................................................ 222 At Home Services Feros Care Illawarra................................................... 222 At Home Services Feros Care Inner West Sydney.............................. 215 At Home Services Feros Care Mid North Coast................................... 222 At Home Services Feros Care Northern Sydney.................................. 215
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Feros Care continued At Home Services Feros Care South East Sydney.............................. 215 At Home Services Feros Care South West Sydney............................. 215 Home Care.............................................................................................................. 239 Village Bangalow................................................................................................ 182 Village Byron Bay................................................................................................ 182 Village Wommin Bay........................................................................................ 198 Financial advice......................................................................................................... 113 Financially disadvantaged......................................................................................92 Finley Regional Care.................................................................................... 181, 224 First Call Nursing...................................................................................................... 217 First State Super............................................................................. 140-141, 256 Fitzgerald Aged Care.............................................................................................. 162 Five Good Friends Home Care Services............................................. 217, 224 Forbes & District Meals On Wheels................................................................ 239 Forbes Shire Council Home & Community Care...................................... 239 Frazer Court Hostel................................................................................................. 194 Fresh Hope Care.................................................................................................... 104 Alexander Campbell Hse.........................................................170 Ashwood Residential Care Service..........................................158 Borella House.........................................................................180 Clelland Lodge........................................................................195 Coffs Haven RC Service............................................................184 Dalpura Retirement Village.....................................................206 Forestville Retirement Village.................................................206 Green Hills Residental Care Service.........................................190 Green Hills Retirement Village................................................206 Henley Brae Retirement Village..............................................206 Highfield Court Retirement Village.........................................206 Magnolia Cottage...................................................................249 McCauley Lodge......................................................................200 Pendle Hill Retirement Village................................................206 Tasman Court Retirement Village............................................206 The Glen Residential Care Service...........................................185 Gallipoli Home........................................................................................................... 157 Garden View Aged Care........................................................................................ 158 Garden Village Port Macquarie........................................................................ 194 Gilgai Aboriginal Centre for the Aged & Disabled Home Care Packages................................................................... 217, 239, 249 Gilgandra Shire Council Community Care Services.............................................................................. 239 Cooee Lodge Hostel........................................................................................... 185 Jack Towney Hostel................................................................................. 185, 226 GLAICA House............................................................................................................ 190 Glen Innes Severn Council Life Choices Support Services...... 224, 239 Goodwin Aged Care Services............................................................201, 240 David Harper House/Ralph Cartwright Ctr........................................... 202 Farrer Village by Goodwin.............................................................................. 206 George Sautelle House.................................................................................... 201 Home Care................................................................................................... 224, 240 The Central by Goodwin....................................................................... 206, 249 Village Ainslie............................................................................................ 201, 206 Village Monash.............................................................................. 206, 249, 254 Goondee Aged Care................................................................................................ 173 Goulburn Mulwaree Cncl Respite/Soc Supp Groups................. 240, 249 Goulburn Valley Health Community Interlink (NSW) Home Care............................................... 224 Grace Munro Aged Care Centre........................................................................ 199 Greek Orthodox Com’ty Home for the Aged............................................. 154 Greengate Property Group............................................................................... 87 St Brigid’s Green....................................................................................... 172, 206
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Greengate Property Group continued St Patrick’s Green...................................................................................... 151, 206 Griffith Community Centre Aged Support Service....................................................................................... 249 Meals on Wheels................................................................................................. 240 Group Homes Australia.................................................................................... 133 Caringbah..................................................................................................... 202, 206 Home Care Services................................................................................ 217, 240 Hunters Hill................................................................................................. 202, 206 Northern Beaches.................................................................................... 202, 206 Rose Bay........................................................................................................ 202, 206 St Ives............................................................................................................. 202, 206 Vaucluse........................................................................................................ 202, 206 Waverley....................................................................................................... 202, 206 Gunnedah Shire Council GoCo Care.......................................................................................... 224, 239, 249 GWC Community Services Hunter....................................................................................................................... 225 Illawarra................................................................................................................... 225 Inner West/North/South East Sydney..................................................... 217 South Western Sydney..................................................................................... 217 Western Sydney................................................................................................... 218 Gwydir Shire Council Naroo Frail Aged Care Facility...................................................................... 186 Hakea Grove Aged Care........................................................................................ 189 Halenvy Laurieton Lakeside Aged Care Residence.............................................. 194 Weeroona Aged Care Residence................................................................. 184 Hall & Prior Aged Care......................................................................................... 74 Aubrey Downer Aged Care Home.............................................................. 157 Caroline Chisholm AC Home......................................................................... 166 Clover Lea Nursing Home............................................................................... 153 Fairfield Nursing Home................................................................................... 161 Glenwood Aged Care Home.......................................................................... 166 Grafton Aged Care Home................................................................................ 183 Menaville Aged Care Home........................................................................... 151 Shangri-La Nursing Home............................................................................. 161 Sirius Cove Aged Care Home......................................................................... 168 Vaucluse Aged Care Home............................................................................. 177 HammondCare At Home ACT................................................................................................ 225,240 At Home Batehaven................................................................................ 225,240 At Home Central Coast........................................................................... 218,240 At Home Central West.................................................................. 218,225,240 At Home Coffs Harbour.................................................................................... 225 At Home Far West NSW......................................................................... 225,240 At Home Horsley....................................................................................... 225,240 At Home Hunter......................................................................................... 225,240 At Home Merimbula............................................................................... 225,240 At Home North Sydney.......................................................................... 218,240 At Home Scone........................................................................................... 225,240 At Home Shoalhaven.............................................................................. 225,240 At Home South East Sydney............................................................... 218,240 At Home South West Sydney.............................................................. 218,240 At Home Western Sydney & Nepean.............................................. 218,240 Jean Marion Cottage......................................................................................... 249 Lucinda Cottage................................................................................................... 250 Parkhill Cottage................................................................................................... 250 Residential Care Erina....................................................................................... 156 Residential Care Horsley................................................................................. 200 Residential Care Miranda............................................................................... 174 Residential Care North Turramurra........................................................... 165
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HammondCare continued Residential Care Southwood........................................................................ 166 Residential Care Strathearn House........................................................... 198 Residential Care The Meadows......................................................... 166,254 Residential Care The Pines............................................................................. 166 Residential Care Wahroonga........................................................................ 162 Residential Care Woy Woy.............................................................................. 157 Ressidential Care Scone (Strathearn Village)............................ 198,254 South West Sydney Social Club................................................................... 250 The Richard Geeves Centre............................................................................ 250 Waratah at Tinonee Gardens........................................................................ 193 Harbison Burradoo....................................................................................................... 179, 218 Moss Vale................................................................................................................. 179 Hardi Aged Care....................................................................................................... 84 Blacktown Aged Care........................................................................................ 151 Guildford Aged Care.......................................................................................... 158 Manly Vale Aged Care....................................................................................... 170 Mountainview Aged Care............................................................................... 172 Seven Hills Aged Care....................................................................................... 152 Wyoming Aged Care......................................................................................... 165 Hawkesbury Living Richmond Community & RSL Nursing Home...................................... 162 Healthcare Australia HCA Home.............................................................................................. 218, 225, 240 Hay Senior Citizens Association Haydays Retirement Hostel........................................................................... 186 Healthe Care Australia Community Central Coast........................................................ 218, 225, 240 Community Hirondelle......................................................................... 218, 240 Community Hunter Nursing................................................... 218, 225, 240 Community Hurstville...................................................................................... 240 Community Mayo Home Nursing................................................... 225, 240 HenderCare........................................................................................... 218, 225, 240 Heritage Care Botany....................................................................................................................... 151 Illawong................................................................................................................... 174 Kingswood.............................................................................................................. 172 Pennant Hills......................................................................................................... 162 Queanbeyan.......................................................................................................... 195 Summer Hill........................................................................................................... 165 Hills Nursing.................................................................................................... 218, 240 Hillside at Figtree..................................................................................................... 200 Holdsworth Community................................................................ 218, 240, 250 Holy Family Services Brother Albert’s Home..................................................................................... 152 Home Care Assistance Newcastle Hunter....................................... 225, 240 Home Care Assistance North Coast................................................................ 225 Home Care Assistance North West & Inner West Sydney....... 218, 240 Home Care Assistance South West & Outer West Sydney...... 218, 240
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Useful Tips
If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there. • eg Griffith is actually named BaptistCare Griffith and listed under BaptistCare on page 261. If you know the council district or suburb, refer to pages 146-149, then use this as a reference which will direct you to the correct page.
www.Ag edCareGuide.com.au Name
NSW & ACT 2020 Page
Home Care Assistance Sydney City & East...................................... 218, 240 Home care flow chart.................................................................................................14 Home Care Packages..................................................................................................21 Home Instead Senior Care NSW Care Central Coast.................................................................................... 218, 241 Mid North Coast........................................................................................ 225, 241 Newcastle..................................................................................................... 225, 241 Penrith........................................................................................................... 218, 241 Sutherland................................................................................................... 218, 241 Sydney Eastern Suburbs....................................................................... 218, 241 Sydney Inner South West............................................................................... 241 Sydney Inner West/North West................................................................... 241 Sydney Lower North Shore................................................................. 218, 241 Sydney North Shore & Northern Beaches.................................. 218, 241 Sydney Upper North Shore................................................................. 218, 241 Wollongong................................................................................................ 225, 241 Home Instead Senior East Brisbane Gold Coast............................................................................................................... 225 Home Modifications Australia (MOD.A)...................................................... 241 Home Nursing Group....................................................................... 225, 241, 250 Home Support Services.................................................................. 218, 225, 241 Home Caring.................................................................................................... 225, 241 Homeless..........................................................................................................................93 Homewood Care....................................................................................................... 151 How to use the DPS Guide..........................................................................................6 Hunter Multicultural Communities (HMC) Greek Seniors Hlth & Wellness Centre-Hamilton.............................. 250 Macedonian Seniors Hlth & W/Ctr-Broadmeadow......................... 250 Multi Seniors Ethnic Neighbour Aid Prog............................................. 240 Multicultural Friendship Group-Maitland............................................ 250 Multicultural Seniors Hlth & W/Centre-Bonnells Bay.................... 250 Multicultural Seniors Hlth & W/Centre-Cardiff.................................. 250 Multicultural Seniors Hlth & W/Centre-Toronto................................ 250 Multicultural Seniors Hlth & W/Centre-Waratah............................. 250 Multicultural Seniors Hlth & W/Ctr-Pt Stephens.............................. 250 Newcastle Multi Seniors Hlth & W/Ctr-Mayfield.............................. 250 Hunter New England Local Health District Barraba Multi Purpose Service.................................................................... 197 Bingara Multi Purpose Service.................................................................... 186 Boggabri John Prior Multi Purpose Service.............................. 192, 223 Denman Multi Purpose Service.................................................................. 191 Guyra Multi Purpose Service........................................................................ 180 Hillcrest Nursing Home Gloucester........................................................... 190 Manilla Hospital & Health Service............................................................ 197 Merriwa Multi Purpose Service................................................................... 198 Tingha Multi Purpose Service...................................................................... 180 Vegetable Creek Multi Purpose Service................................................. 185 Walcha Multi Purpose Service..................................................................... 199 Wallsend Aged Care Facility.......................................................................... 193 Warialda Multi Purpose Service................................................................. 186 Hunter Valley Care Amaroo Aged Care Facility............................................................................. 188 Fig Tree Point Aged Care Facility................................................................. 189 Waterview Aged Care Facility...................................................................... 189 Huntingdon Gardens Aged Care Facility............................................. 151 Trinity Management Services...................................................................... 256 IBIS Care Blakehurst Aged Care....................................................................................... 161 Miranda.................................................................................................................... 174
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Page
Illaroo Cooperative Aboriginal Corporation Rose Mumbler Village................................................................ 195, 227, 244 Illawarra Aboriginal Corporation Home Care........................................... 225 Illawarra Diggers.................................................................................................... 59 Aged & Community Care Residence......................................................... 200 Inasmuch Community Residential Aged Care.............................. 196, 225 Independent Living Centres....................................................................................43 Indochinese Aged Care Services...................................................................... 158 integratedliving Australia Australian Capital Territory........................................................................... 225 Day Centre Woy Woy......................................................................................... 250 New South Wales.......................................................................... 218, 225, 241 Wellness & Day Centre Gorokan...................................................... 250, 254 Wellness & Day Ctr Raymond Tce.................................................... 250, 254 Wellness Centre Ballina................................................................................... 254 Wellness Centre Muswellbrook................................................................... 254 Wellness Centre Newcastle........................................................................... 254 Interchange Australia Home Care Packages....................... 218, 241, 250 Intereach NSW Community Support................................................................... 225, 241, 250 Community Support (West).............................................................. 241, 250
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Useful Tips
If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there. • eg Griffith is actually named BaptistCare Griffith and listed under BaptistCare on page 261. If you know the council district or suburb, refer to pages 146-149, then use this as a reference which will direct you to the correct page.
IRT ............................................................................................................................. 161D Berala On The Park............................................................................................. 157 Birch Villa................................................................................................................. 206 Braeside................................................................................................................... 206 Crown Gardens..................................................................................................... 185 Culburra Beach.......................................................................................... 195, 206 Dalmeny........................................................................................................ 185, 206 Diment Towers........................................................................................... 200, 206 Edwina...................................................................................................................... 206 Five Islands............................................................................................................. 200 Greenwell Gardens.................................................................................. 196, 206 Harbourside........................................................................................................... 206 Henry Brooks Estate at IRT Kanahooka.................................................. 206 Home Care ACT.......................................................................................... 225, 241 Home Care Far South Coast........................................................................... 225 Home Care Illawarra............................................................................... 225, 241 Home Care South Coast................................................................................... 225 Home Care South East Sydney..................................................................... 218 Home Care South West Sydney................................................................... 218 Howard Court at IRT Pioneer Place........................................................... 206 Kangara Waters......................................................................................... 201, 206 Links Seaside.............................................................................................. 200, 206 Macarthur.................................................................................................... 153, 206 Moruya........................................................................................................... 185, 206 Parkside at IRT Pioneer Place....................................................................... 206 Peakhurst..................................................................................................... 161, 206 Sarah Claydon............................................................................................ 195, 206 Seaview.................................................................................................................... 207
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IRT continued St Georges Basin....................................................................................... 196, 207 Tarrawanna............................................................................................................ 200 Tarrawanna Gardens......................................................................................... 207 The Clyde................................................................................................................. 207 Thomas Holt Kilpatrick Court....................................................................... 207 Thomas Holt Kirrawee........................................................................... 174, 207 Thomas Holt Sans Souci Gardens............................................................... 151 Thomas Holt Stafford Court.......................................................................... 207 Towradgi Park....................................................................................................... 207 Towradgi Park Lodge........................................................................................ 207 William Beach Gardens at IRT Kanahooka................................ 200, 207 Woolwich..................................................................................................... 164, 207 Woonona...................................................................................................... 200, 207 IWAA Aged Care Services......................................................................... 218, 241 ItSoWel Home Support Services......................................................................... 226,241 Social Support & Respite Groups............................................................... 250 Jali Local Aboriginal Land Council Yarrabee Community Aged Care..................................................... 221, 229 James Milson Village............................................................................................. 168 Japara.............................................................................................................................. 67 Albury & District Aged Care Home............................................................ 180 Bayview Gardens................................................................................................ 168 Brighton-Le-Sands............................................................................................ 151 Coffs Harbour........................................................................................................ 183 Forest View............................................................................................................. 177 Henley Manor....................................................................................................... 152 South West Rocks................................................................................................ 187 Wyong....................................................................................................................... 157 Jesmond Care Aged Care................................................................................................................ 173 Miranda Aged Care Facility............................................................................ 174 JewishCare (NSW) Home Care Packages......................................... 218, 241 Joseph Palmer & Sons....................................................................................... 115 Aged Care Advisers............................................................................................ 256 Johnson Village Services Jindalee Aged Care Residence..................................................................... 202 Juliana Village............................................................................................................ 174 Junction Neighbourhood Centre Aged Services........................................................................................................ 250 Respite Services................................................................................................... 250 Social Support Services................................................................................... 241 Junee Community Centre Services................................................................ 241 Cooinda Court Aged Care Facility.................................................................... 187 Just Better Care Australia................................................................................. 27 ACT.............................................................................................................................. 241 Bankstown.............................................................................................................. 218 Blue Mountains.................................................................................................... 218 Canberra................................................................................................................... 226 Central Coast.......................................................................................................... 219 Eastern Suburbs................................................................................................... 219 Hawkesbury Nepean......................................................................................... 219 Hills to Hornsby.................................................................................................... 219 Hume/Southern Riverina............................................................................... 226 Illawarra/Southern Highlands.................................................................... 226 Inner West............................................................................................................... 219 Macarthur/Central West................................................................................. 219 Mid North Coast................................................................................................... 226 Murrumbidgee Lachlan/South West....................................................... 226 Newcastle Hunter............................................................................................... 226
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Just Better Care Australia continued Northern Beaches/Mosman......................................................................... 219 Northern Rivers NSW........................................................................................ 226 Northern Suburbs............................................................................................... 219 NSW............................................................................................................................ 241 Ryde/Parramatta................................................................................................ 219 South Coast............................................................................................................ 226 St George................................................................................................................. 219 Sutherland.............................................................................................................. 219 JSA Group................................................................................................................... 114 Financial Planning............................................................................................. 256 Kanandah..................................................................................................................... 191 Kate Cares..................................................................................................................... 241 Kingsgrove Community Aid Centre............................................................... 250 Kiama Municipal Council Barroul Care Home............................................................................................. 187 Blue Haven Care........................................................................................ 223, 238 Blue Haven Social Groups.............................................................................. 248 KinCare........................................................................................................................... 41 ACT................................................................................................................... 226, 241 NSW...................................................................................................... 219, 226, 241 Nursing NSW-ACT............................................................................................... 256 Kinder Caring Home Nursing............................................................................ 241 Kintyre Lodge............................................................................................................. 184 Kogarah Community Services............................................................... 242, 250 Koonambil Aged Care............................................................................................ 184 KOPWA Archbold House.................................................................................................... 165 Community Services......................................................................................... 219 Ku-ring-gai Neighbourhood Centre Home Care Packages................................................................... 219, 226, 242 Social Groups & Wellness Programs......................................................... 250 Kurrajong & District Community Nursing Home................................... 162 Hunter Community Services....................................................... 225, 241, 250 Lachlan Lodge Resiential Aged Care Facility............................................ 182 Lady of Grace Aged Care Facility..................................................................... 162 LDK Seniors’ Living.............................................................................................. 103 Greenway Views....................................................................................... 201, 207 The Landings.............................................................................................. 165, 207 Lee Hostel..................................................................................................................... 181 Leigh Place Aged Care........................................................................................... 156 Let’s Get Care................................................................................................... 219, 226 LGBTIQ...............................................................................................................................92 Life Without Barriers National Far North Coast NSW......................................................................................... 226 New England......................................................................................................... 226 Southern NSW........................................................................................... 226, 242 Lifebridge Australia.......................................................................... 226, 242, 250 Lifetime Connect Aged & Community Services Coffs Harbour........................................ 242 Aged & Community Services Macksville.................................... 226, 242 Linburn Nursing Home......................................................................................... 153 Lithgow Aged Care................................................................................................. 166 Lithgow Information & Neighbourhood Centre LINC Home Support Services............................................................. 242, 250 Little Sisters of the Poor NSW Mount St Joseph’s Home................................................................................ 172 LiveBetter Community Services Broken Hill................................................................................................... 226, 242 Central West................................................................................................ 226, 242 Orana Far West..................................................................................................... 242
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LiveBetter Community Services continued Riverina Murray........................................................................................ 226, 242 Dementia Respite Services Central West............................................... 250 Lutheran Aged Care Albury Dellacourt................................................................................................................ 180 Emily Gardens....................................................................................................... 189 Home Care Services........................................................................................... 226 Yallaroo..................................................................................................................... 180 Mable.............................................................................................................................. 242 Macarthur Diversity Services Initiative (MDSI) Home Care Packages Program.............................................. 219, 242, 251 Macedonian Welfare Assoc Respite & Day Centres............................... 250 Machado Care Solutions In Home Care - Machado Care Solutions............................................... 241 Mackellar Care Services Alkira Campus....................................................................................................... 186 Apex Road Campus................................................................................. 186, 254 Magenta Community Services (MCS).......................................................... 226 Maranatha House.................................................................................................... 184 Marco Polo Aged Care Services Unanderra Care Services...................................................................... 200, 226 Woonona Care Services................................................................................... 200 Mareeba Aged Care.................................................................................... 63, 183 Mark Moran Group.............................................................................................. 33D Little Bay.................................................................................................................. 172 Vaucluse........................................................................................................ 177, 207 Maroba Lodge......................................................................................................................... 193 Manor........................................................................................................................ 193 Maronite Sisters Village Dulwich Hill........................................................... 164 Maronite Sisters Village Marrickville............................................................ 165 Martyn Claver Aged Care..................................................................................... 152 Mayfield Aged Care................................................................................................ 192 Maitland Community Care Services................................................... 226, 242 McKenzie Aged Care Group Heritage Lodge Aged Care............................................................................. 198 Raffles Aged Care................................................................................................ 198 McLean Care Home & Community Services........................................................... 226, 242 Inverell Residential Care Service..................................................... 187, 255 Kolora Residential Care Service.................................................................. 180 Meditech Staffing................................................................................................... 62 Home Care Packages......................................................................................... 219 Help in the Home................................................................................................ 242 Menarock Life Murrayvale.................................................................................. 191 Mercy Health.............................................................................................................. 62 Care Centre Young.................................................................................... 251, 255 Home Care Services Albury................................................................ 226, 242 Home Care Services Canberra........................................................... 226, 242 Home Care Services Young................................................................. 226, 242 Place Albury........................................................................................................... 180 Place Mount St Joseph’s.................................................................................. 187 Mercy Services (NSW) Community Transport Service..................................................................... 242 Home Care Packages.............................................................................. 226, 242 Residential Aged Care...................................................................................... 196 Tighes Hill Day Centre...................................................................................... 251 West Wallsend Day Centre............................................................................. 251 Merton Court Hostel................................................................................... 191, 226 Mid North Coast Local Health District Dorrigo Multi Purpose Service.................................................................... 181
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Mid Richmond Neighbourhood Centre Community Home Support Program........................................... 242, 251 MidCoast Council Assist............................................................................................................... 226, 242 Assist Centre Based Care................................................................................. 251 Minchinbury Manor........................................................................................... 152 Mission Australia Annie Green Court.............................................................................................. 176 Benjamin Short Grove...................................................................................... 193 Charles Chambers Court.................................................................................. 176 Mobility............................................................................................................................40 Montana Nursing Home...................................................................................... 168 Montefiore................................................................................................................... 88 Burger Centre............................................................................................. 248, 254 Club Monte Day Centre Hunters Hill.............................................. 249, 254 Help at Home by Montefiore............................................................. 218, 240 Maroubra Shores Res Care Mngd by Montefiore.............................. 172 Residential Care by Montefiore Hunters Hill....................................... 164 Residential Care by Montefiore Randwick............................................ 172 Residential Care by Montefiore Woollahra........................................... 179 Moran Health Care Group................................................................................. 49 Engadine.................................................................................................................. 174 Kellyville.................................................................................................................. 177 Sylvania.................................................................................................................... 176 Mosman Municipal Council Services for Seniors........................ 242, 251 Moving into a home...................................................................................................65 Moving On...................................................................................................... 123, 256 Multicultural..................................................................................................................81 Multicultural Aged Care Illawarra.................................................................. 200 Multicultural Care.................................................................................................. 82 Centre Based Respite........................................................................................ 251 Home Care Packages.............................................................................. 219, 242 Short Term Restorative Care......................................................................... 242 Multicultural Communities Council of Illawarra Home & Community Care Services................................................ 226, 242 Social & Community Participation............................................................ 251 Murravale Retirement Home............................................................................ 198 Murray Haven Homes............................................................................................ 191 Murray House Wentworth Aged Care.......................................................... 199 Murray River Council Community Programs................................. 242, 251 Murrumbidgee Local Health District Batlow-Adelong Multi Purpose Service................................................. 196 Berrigan Multi Purpose Service.................................................................. 181 Boorowa Multi Purpose Service................................................................. 187 Carramar Aged Care Facility Leeton......................................................... 189 Coolamon-Ganmain Multi Purpose Serv................................... 184, 224 Corowa Hospital Nursing Home................................................................. 185 Culcairn Multi Purpose Service................................................................... 186 Henty Multi Purpose Service........................................................................ 186
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Useful Tips
If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there. • eg Griffith is actually named BaptistCare Griffith and listed under BaptistCare on page 261. If you know the council district or suburb, refer to pages 146-149, then use this as a reference which will direct you to the correct page.
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Murrumbidgee Local Health District continued Holbrook Health Service...................................................................... 186, 240 Jerilderie Multi Purpose Service...................................................... 191, 226 Junee Multi Purpose Service........................................................................ 187 Lake Cargelligo Multi Purpose Service................................................... 188 Murrumburrah-Harden Health Service....................................... 187, 242 Tocumwal Multi Purpose Service............................................................... 181 Tumbarumba Multi Purpose Service....................................................... 196 Urana Multi Purpose Service........................................................................ 185 My Nurse....................................................................................................................... 242 Myrtle Cottage.................................................................................... 242, 251, 255 Nazareth Care............................................................................................................ 52 Tamworth................................................................................................................ 197 NDNS..................................................................................................................... 20, 242 Nepean Blue Mountains Local Health District Portland Tabulam Health Centre................................................................ 166 New Horizons Aged Care Facility.................................................................... 173 Ngunnawal Aboriginal Corporation Aged Care Home Support.................................................................... 227, 242 Nimbin Aged Care & Respite Services............................................... 243, 251 Northern Coalfields Community Care Association Abernethy Nursing Home.............................................................................. 183 Cessnock Home Care & Support Services.............................................. 224 Jacaranda Grove Hostel................................................................................... 183 Mountain View Lodge Hostel....................................................................... 183 Northern NSW Local Health District Bonalbo Multi Purpose Service................................................................... 187 Kyogle Community Health............................................................................ 226 Nimbin Multi Purpose Service.......................................................... 189, 227 Urbenville Multi Purpose Service................................................... 197, 229 Northern Settlement Services Multicultural Aged Care Services.................................................................................. 227, 243 NovaCare Ailsa Craig Respite Cottage........................................................................... 251 Home Care Packages.............................................................................. 227, 243 Milpara Social Centre........................................................................................ 251 NSW Home Support Services................................................................. 227, 243 Live it up with NurseWatch................................................................................ 242 NVC Group Autumn Lodge Aged Care................................................................... 191, 254 Cedar Place Aged Care...................................................................................... 187 NVC.................................................................................................................. 227, 243 Riverside Gardens Aged Care............................................................ 191, 255 Occupational Therapy Works............................................................................. 243 OLC Care......................................................................................................................... 12 Alkira Gardens...................................................................................................... 174 Peakhurst Lodge.................................................................................................. 161 Pembroke Lodge................................................................................................. 153 Rocky Point Residence..................................................................................... 161 Ruby Manor............................................................................................................ 158 Omnicare Alliance Hastings Home Modification & Maintenance Serv......................... 240 HDRC Laurieton Centre Day Respite Care.............................................. 250 HDRC Morton Centre Day Respite Care................................................... 250 HDRC Wauchope Centre Day Respite Care............................................ 250 Meals on Wheels Mid North Coast............................................................ 242 Parklands Cottage.............................................................................................. 251 Opal Aged Care........................................................................................... IBC, OBC Anita Villa................................................................................................................ 152 Annandale.............................................................................................................. 164 Austral House........................................................................................................ 170
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Abbreviations See page 143
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Opal Aged Care continued Bankstown.............................................................................................................. 154 Bathurst................................................................................................................... 181 Berkeley Village................................................................................................... 156 Blacktown............................................................................................................... 151 Bossley Park........................................................................................................... 158 Canterbury.............................................................................................................. 154 Cardinal Freeman................................................................................................ 164 Cherrywood Grove............................................................................................. 193 Coffs Harbour........................................................................................................ 183 Denhams Beach................................................................................................... 185 Dubbo........................................................................................................................ 184 Endeavour............................................................................................................... 152 Endeavour Assited Living Apartments........................................ 202, 207 Florence Tower...................................................................................................... 198 Glen Lynn................................................................................................................. 157 Glenmere................................................................................................................. 156 Hillside........................................................................................................... 189, 207 Hillside Assisted Living Apartments............................................. 202, 207 Killarney Vale......................................................................................................... 156 Lourdes..................................................................................................................... 165 Macquarie Place.................................................................................................. 188 Maitland.................................................................................................................. 190 Mudgee.................................................................................................................... 191 Murwillumbah..................................................................................................... 198 Narrandera............................................................................................................. 192 Netherby.................................................................................................................. 162 Norah Head............................................................................................................ 157 Oceanview.............................................................................................................. 170 Palm Grove............................................................................................................. 170 Quakers Hill Nursing Home........................................................................... 152 Raymond Terrace Gardens............................................................................. 194 Rutherford.............................................................................................................. 190 Seaside...................................................................................................................... 170 Shoalhaven............................................................................................................. 195 Stanmore................................................................................................................. 165 Tweed Heads......................................................................................................... 198 Wallgrove................................................................................................................ 154 Windward Manor................................................................................................ 153 Winston Hills......................................................................................................... 171 Orana Gardens Aged Care Facility.................................................................. 184 Our Lady of Consolation Aged Care Services...................... 152, 251, 255 Home Care Services................................................................................ 219, 243 Ourcare Services Active Lifestyle Centre..................................................................................... 251 In Home Care......................................................................................................... 243 Oxley Home Care........................................................................................... 219, 243 Palliative care............................................................................................................. 134 Parkview Nursing Home...................................................................................... 153
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Useful Tips
If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there. • eg Griffith is actually named BaptistCare Griffith and listed under BaptistCare on page 261. If you know the council district or suburb, refer to pages 146-149, then use this as a reference which will direct you to the correct page.
Name
267 Page
Pathways Residences Ashley House......................................................................................................... 165 Cronulla Pines....................................................................................................... 174 Cronulla Seaside.................................................................................................. 174 Killara Gardens..................................................................................................... 165 Sailors Bay.............................................................................................................. 179 PAWA Community Care Home Care Packages.............................. 219, 243 Pearl Quality Home Care Serving Sydney’s North Eastern Suburbs.......................................................................... 219, 243 Peninsula Village................................................................................................. 100 Ambleside Village Morisset Park................................................................ 207 Cooinda Village Umina Beach...................................................................... 207 Peninsula Villages Umina Beach............................... 157, 207, 251, 255 Respite & Social Support................................................................................ 251 Perennial Growth Financial Services.......................................... 121, 256 Phillips Wealth Partners, Aged Care Division....................... 111, 256 Pines Living................................................................................................................. 201 Pinnacle Community Services Cootamundra.................................................................................... 227,243,251 Leeton....................................................................................................................... 243 Temora.................................................................................................. 227,243,251 Pioneer House Aged Care.................................................................................... 191 Pioneers Lodge......................................................................................................... 186 Plateau View Aged Care Facility...................................................................... 170 Placement consultants........................................................................................... 108 Port Stephens Veterans & Citizens Aged Care.............................. 227, 243 Bill King Aged Care Facility................................................................. 194, 248 Harbourside Haven Nursing Home/Hostel................................ 194, 250 Premium Aged & Community Services (PACS) Central Coast NSW.............................................................................................. 243 Northern Tablelands.......................................................................................... 243 North West NSW.................................................................................................. 243 New England......................................................................................................... 243 Presbyterian Aged Care NSW & ACT........................................................... 17 ACT Home Care Services....................................................................... 227, 243 Ashfield.................................................................................................................... 164 Ashfield Pitt Wood Retirement Village................................................... 207 Beecroft Retirement Village.......................................................................... 207 Bowral Retirement Village............................................................................ 207 Burwood Kirk Apartments............................................................................ 207 Canberra St Andrew’s Village................................................. 201, 207, 251 Chatswood Retirement Village................................................................... 207 Corowa Retirement Village............................................................................ 207 Drummoyne................................................................................................ 153, 207 Eastern Suburbs Home Care Services..................... 219, 243, 251, 255 Gosford.......................................................................................................... 156, 207 Hunter Home Care Services.......................................... 227, 243, 251, 255 Illawarra Home Care Services........................................................... 227, 243 Inner West Home Care Services................................. 219, 243, 251, 255 Marsfield Retirement Village....................................................................... 207 New England Home Care Services...................................... 227, 243, 251 Northern Sydney Home Care Services......................................... 219, 243 Roseville Retirement Village........................................................................ 207 Southern Highlands Home Care Services.............................................. 243 Stockton........................................................................................................ 192, 207 The Terraces Paddington...................................................................... 176, 207 Thornleigh.............................................................................................................. 162 Walcha...................................................................................................................... 199 West Wyalong Retirement Village............................................................ 207 Prestige Inhome Care Packages Sydney...................................................................................... 219, 243 Private & Packages, Melbourne.................................................................. 219
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Private home care........................................................................................................31 Programmed Care................................................................................................... 243 Provectus Care Beresford Hall....................................................................................................... 177 Drayton House...................................................................................................... 179 Quirindi Retirement Homes (QRHL) Eloura......................................................................................................................... 189 Ready Steady Relax................................................................................. 123, 256 Refundable Accommodation Deposit (RAD)..................................................60 Regal Home Health Home Care Services.................................................... 243 Regional Assessment Service (RAS)....................................................................44 Regis Aged Care.......................................................................................46-47, 79 Belmore.................................................................................................................... 154 Elermore Vale........................................................................................................ 192 Hornsby.................................................................................................................... 162 Hurstville................................................................................................................. 161 Port Macquarie..................................................................................................... 194 Port Stephens....................................................................................................... 194 Rose Bay................................................................................................................... 177 Residential Gardens for Spanish Speaking.................... 83, 152, 251 Home Care Services........................................................................................... 243 Respite care.............................................................................................................36, 78 Resident Agreement ..................................................................................................75 RetireAustralia...................................................................................................... 107 Belrose Country Club Retirement Village.............................................. 207 Boambee Gardens Retirement Village.................................................... 207 Bramblewood Retirement Village............................................................. 208 Forresters Beach Retirement Village........................................................ 208 Glengara Retirement Village........................................................................ 208 Murray Gardens Retirement Village......................................................... 208 Newling Gardens Retirement Village...................................................... 208 Queens Park Retirement Village................................................................. 208 Riverina Gums Retirement Village............................................................ 208 Tarragal Glen Retirement Village............................................................... 208 Wood Glen Retirement Village.................................................................... 208 Retirement living.........................................................................................................96 Retreat Care............................................................................................................. 64D Bangalor Retreat...................................................................................... 198, 208 Reverse Mortgages.................................................................................................. 118 Richardson House.................................................................................................... 197 Right at Home Gold Coast South......................................................... 227, 243 Right at Home Macarthur Penrith...................................................... 219, 243 Right at Home Padstow St George..................................................... 219, 244 Right at Home RightCare......................................................................... 219, 227 Right at Home Southern NSW............................................................... 227, 244 Right at Home Sydney North West..................................................... 219, 244 Right at Home Sydney Northern Beaches...................................... 219, 244 Right at Home Sydney The Hills........................................................... 220, 244 RCC Aged & Disability Support Services.......................................... 243, 251 Rockdale Community Services Home Care Packages............... 220, 244 Roseneath Aged Care Centre............................................................................. 186 Royal Freemasons’ Benevolent Institution (RFBI).......................... 26 Armidale Masonic Retirement Village.................................................... 208 Armidale Masonic Village.............................................................................. 180 Basin View Masonic Retirement Village................................................. 208 Basin View Masonic Village........................................................................... 195 Bathurst Masonic Retirement Village..................................................... 208 Bathurst Masonic Village................................................................................ 181 Bellingen Masonic Retirement Village................................................... 208 Bellingen Masonic Village.............................................................................. 181 Benhome Masonic Village....................................................... 190, 223, 238
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Royal Freemasons’ Benevolent Institution (RFBI) continued Berry Masonic Retirement Village............................................................. 208 Berry Masonic Village....................................................................................... 195 Care at Home................................................................................... 219, 227, 243 Care at Home ACT.................................................................................... 227, 243 Care at Home Central Coast................................................................ 219, 243 Care at Home Lower Hunter......................................................................... 227 Care at Home Mid North Coast.................................................................... 227 Care at Home New England.......................................................................... 227 Care at Home Orana.......................................................................................... 227 Care at Home South Western Sydney........................................... 219, 243 Cessnock Masonic Retirement Village..................................................... 208 Cessnock Masonic Village............................................................................... 183 Coffs Harbour Masonic Retirement Village.......................................... 208 Coffs Harbour Masonic Village..................................................................... 183 Concord Community Village......................................................................... 153 Dubbo Masonic Retirement Village.......................................................... 208 Dubbo Masonic Village.................................................................................... 184 Glen Innes Masonic Retirement Village................................................. 208 Glen Innes Masonic Village........................................................................... 186 Goulburn Masonic Retirement Village.................................................... 208 Goulburn Masonic Village.............................................................................. 186 Hawkins Masonic Retirement Village...................................................... 208 Hawkins Masonic Village................................................................................ 188 Holt Masonic Retirement Village............................................................... 208 Holt Masonic Village......................................................................................... 201 Kurri Kurri Masonic Village............................................................................ 183 Lake Haven Masonic Retirement Village............................................... 208 Lake Haven Masonic Village......................................................................... 157 Lakemba Masonic Village.............................................................................. 154 Leeton Masonic Retirement Village......................................................... 208 Leeton Masonic Village.................................................................................... 189 Moonbi Masonic Retirement Village....................................................... 208 Moonbi Masonic Village.................................................................................. 197 Moss Vale Masonic Retirement Village................................................... 208 Pearce Masonic Retirement Village.......................................................... 208 Raleigh Urunga Masonic Village................................................................ 181 Tamworth Masonic RV Campbell Court................................................. 208 Tamworth Masonic RV Smith Court......................................................... 208 Tamworth Masonic Village............................................................................ 197 West Wyalong Masonic Village................................................................... 181 RSL LifeCare ADA Cottage........................................................................................................... 191 Agris Hutrof House............................................................................................. 179 Albert Moore Gardens...................................................................................... 181 Arthur Blackburn VC Gardens...................................................................... 194 at Home Central - Narrabeen............................................................ 220, 244 at Home Central - Tea Gardens/Dungog/Hawks Nest......... 227, 244 at Home North - Casino/Kyogle/Lismore................................... 227, 244
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Useful Tips
If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there. • eg Griffith is actually named BaptistCare Griffith and listed under BaptistCare on page 261. If you know the council district or suburb, refer to pages 146-149, then use this as a reference which will direct you to the correct page.
Name
Page
RSL LifeCare continued at Home North - Coffs Harbour/Urunga/Tamworth/ Armidale....................................................................................................... 227, 244 at Home North - Mullumbimby/Byron Bay/Ballina............. 227, 244 at Home North - Tweed Heads/Gold Coast/ Murwillumbah.......................................................................................... 227, 244 at Home South - ACT, Queanbeyan & Yass................................. 227, 244 at Home South - Kandos...................................................................... 227, 244 at Home South - Merimbula, Bega, Eden.................................. 227, 244 at Home South - Wagga Wagga/Griffith/Gundagai/ Narrandera.................................................................................................. 227, 244 Bill McKenzie Gardens...................................................................................... 202 Bill Newton VC Gardens................................................................................... 184 Day Centre Narrabeen........................................................................... 251, 255 Florence Price Gardens..................................................................................... 180 Fred Ward Gardens............................................................................................. 201 Fromelles Manor................................................................................................. 189 Governor Phillip Manor................................................................................... 172 Hugh Cunningham Gardens......................................................................... 181 John Edmondson VC Gdns............................................................................. 166 John Goodlet Manor......................................................................................... 179 Jonathan Rogers GC House........................................................................... 196 Lara Aged Care..................................................................................................... 185 Mark Donaldson VC House............................................................................. 162 Middleton VC Gardens..................................................................................... 162 Patrick Bugden VC Gardens........................................................................... 182 Peter Sinclair Gardens...................................................................................... 190 Remembrance Village...................................................................................... 199 Residential Aged Care at RSL ANZAC Village....................................... 170 Roy Wotton Gardens......................................................................................... 181 Sir Leslie Morshead Manor............................................................................ 201 Teloca House.......................................................................................................... 192 Thomas Eccles Gardens.................................................................................... 200 William Beech Gardens................................................................................... 188 Rumbalara Aboriginal Cooperative Positive Ageing & Disability Services...................................................... 227 Rural & regional...........................................................................................................93 S.Antonio Da Padova Nursing Home............................................................ 173 Sapphire Coast Community Aged Care Bega & District Nursing Home.............................................. 181, 223, 237 Imlay House........................................................................................................... 181 Sawtell Catholic Care of the Aged Mater Christi Aged Care................................................................................... 184 Scalabrini Village.................................................................................................... 51 Allambie Heights................................................................................................ 168 Austral....................................................................................................................... 166 Bexley........................................................................................................................ 151 Chipping Norton.................................................................................................. 166 Griffith....................................................................................................................... 186 The Palazzo.................................................................................................. 202, 208 The Village by Scalabrini................................................................................. 153 Scope Home Access................................................................................................ 244 Selling your home..................................................................................................... 121 Senior Helpers........................................................................................................... 21 Alzheimer’s & Dementia Care...................................................................... 256 Parkinson’s Care................................................................................................... 256 Wollongong..................................................................................... 220, 228, 244 Senior Rights Service............................................................................. 127, 256 Serendipity Moves................................................................................... 122, 256 Short Term Restorative Care Programme.........................................................39
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Simply Helping......................................................................................................... 30 Illawarra................................................................................................................... 244 Wollongong..................................................................................... 220, 228, 244 Sir William Hudson Memorial Centre........................................................... 196 Snowy Monaro Regional Council Bombala Community Centre........................................................................ 248 Community Support Services Home Care Packages.228, 244, 251 Community Support Services ComPacks Program.......................... 244 Hostel......................................................................................................................... 196 Werri-Nina Centre............................................................................................... 254 Yallambee Lodge Cooma................................................................................ 196 Snowy Valleys Council Tumbarumba Multi Service Outlet........................................................... 245 South Eastern Sydney Local Health District Annabel House Dementia Respite Day Care........................................ 248 Garrawarra Centre.............................................................................................. 176 South Western Sydney Local Health District Liverpool Multicultural Day Centre................................................................ 250 Southern Cross Care (Broken Hill) Aruma Lodge......................................................................................................... 182 Harold Williams Home..................................................................................... 182 Home Maintenance Services........................................................................ 244 St Anne’s Nursing Home................................................................................. 182 Southern Cross Care (NSW & ACT)............................................................... 73 Assumption Villa Residential Aged Care................................................ 189 Campbell Residential Aged Care................................................................ 201 Cardinal Gilroy Village...................................................................................... 208 Casino Day Centre............................................................................................... 251 Cootamundra Residential Aged Care....................................................... 184 Cootamundra Village........................................................................................ 208 Currawarna Residential Aged Care........................................................... 196 Daceyville Residential Aged Care.............................................................. 151 Fatima Court.......................................................................................................... 208 Freemason Village.............................................................................................. 208 Garran Village....................................................................................................... 208 George O’Neill Court.......................................................................................... 208 Greystanes Residential Aged Care............................................................. 158 Haseler Court......................................................................................................... 208 Home Care Hunter & Central Coast................................................ 220, 251 Home Care Lower Hunter.................................................................... 220, 228 Home Care Nepean................................................................................. 228, 251 Home Care Northern.............................................................................. 228, 251 Home Care Northern & Inner Sydney...................................................... 220 Home Care South East Sydney..................................................................... 220 Home Care South West Sydney................................................................... 220 Home Care Southern.............................................................................. 228, 251 Home Care Western................................................................................ 228, 252 Home Care Western Sydney............................................................... 220, 252 Home Services........................................................................................... 220, 228 John Cahill Village.............................................................................................. 208 John Woodward Residential Aged Care................................................. 158 Karinya Residential Aged Care.................................................................... 185 Karinya Village...................................................................................................... 208 Kildare Court.......................................................................................................... 208 Kildare Residential Aged Care..................................................................... 172 Lavington Residential Aged Care............................................................... 180 Marian Nursing Home...................................................................................... 171 Marsfield Residential Aged Care................................................................ 173 Marsfield Village.................................................................................................. 208 Mawson Court...................................................................................................... 208 Mawson Court Residential Aged Care..................................................... 188
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Abbreviations See page 143
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Page
Southern Cross Care (NSW & ACT) continued Merrylands Day Centre.................................................................................... 255 Moama Residential Aged Care.................................................................... 191 Nagle Residential Aged Care........................................................................ 174 Nordby Residential Aged Care..................................................................... 164 Nordby Village...................................................................................................... 209 North Turramurra Residential Aged Care.............................................. 165 Orana Residential Aged Care........................................................................ 185 Ozanam Residential Aged Care................................................................... 201 Ozanam Village.................................................................................................... 209 Palm Villa................................................................................................................. 209 Parkes Residential Aged Care....................................................................... 193 Patrick Minahan Village.................................................................................. 209 Plumpton Village................................................................................................ 209 Reynolds Court..................................................................................................... 209 Reynolds Court Residential Aged Care................................................... 156 Santa Monica Village........................................................................................ 209 South Coogee Residential Aged Care...................................................... 173 South Coogee Village........................................................................................ 209 St Aloysius Village............................................................................................... 209 St Catherine’s Villa.............................................................................................. 183 St Francis’ Residential Aged Care............................................................... 152 St Joseph’s Residential Aged Care............................................................. 198 St Joseph’s Village............................................................................................... 209 St Lawrence Residential Aged Care.......................................................... 187 St Martha’s Residential Aged Care............................................................ 197 St Martha’s Village.............................................................................................. 209 St Michael’s Residential Aged Care................................................ 195, 228 Temora Village...................................................................................................... 209 Tenison Residential Aged Care.................................................................... 186 Tenison Residential Aged Care Swansea............................................... 189 Thirroul Village..................................................................................................... 209 Thomas Dunlea Court....................................................................................... 209 Thornton Park Residential Aged Care...................................................... 172 Thornton Park Village....................................................................................... 209 Village, Parkes...................................................................................................... 209 WE O’Brien Court................................................................................................ 209 Young Residential Aged Care....................................................................... 187 Young Village........................................................................................................ 209 Southern Cross Community Healthcare Aged Support Services............................................................... 220, 228, 244 Southern NSW Local Health District Southern Highlands Home Care........................................................... 220, 244 Bombala Multi Purpose Service................................................................. 196 Braidwood Multi Purpose Service............................................................. 195 Delegate Multi Purpose Service................................................................. 196 Special needs groups.................................................................................................91 St Andrew’s Village........................................................................... 180, 228, 244 Northern Rivers Aboriginal Aged Respite Service........................... 251
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Useful Tips
If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there. • eg Griffith is actually named BaptistCare Griffith and listed under BaptistCare on page 261. If you know the council district or suburb, refer to pages 146-149, then use this as a reference which will direct you to the correct page.
Name
269 Page
St Basil’s NSW & ACT Exercise Centre..................................................................................................... 255 In Home Care......................................................................................................... 228 St Carthage’s Community Care................................................... 220, 228, 244 Day Club................................................................................................................... 252 St Catherine’s Aged Care Services................................................................... 171 Community Care Services................................................................... 252, 255 St Dominic’s Home for the Elderly.................................................................. 151 St Elizabeth Home................................................................................................... 152 St Ezekiel Moreno Nursing Home................................................................... 153 St George Aged Care Centre............................................................................... 151 St Hedwig Village.................................................................................................... 151 Home Care.............................................................................................................. 220 St Joseph’s Nursing Home Lismore................................................................ 189 St Luke’s Care Home Care................................................................................................... 220, 244 Lulworth House................................................................................................... 176 Private Home Care.............................................................................................. 244 St Mary’s Villa Concord.......................................................................................... 153 St Sergius Aged Care.............................................................................................. 158 Day Centre............................................................................................................... 252 St Simeon Healthcare....................................................................................... 138 Home Care Service............................................................................................. 220 Village....................................................................................................................... 152 St Vincent de Paul Society (NSW) Frederic House...................................................................................................... 176 St Vincent’s Care Services.................................................................................. 38 Auburn...................................................................................................................... 157 Auburn Independent Living......................................................................... 209 Bronte........................................................................................................................ 177 Community Living NSW.................................................................................. 220 Community Living Sydney............................................................................. 244 Edgecliff................................................................................................................... 179 Haberfield............................................................................................................... 165 Heathcote.......................................................................................... 174, 209, 220 Yennora.................................................................................................................... 161 Start Nursing Services................................................................................ 220, 244 Stella Maris Aged Care............................................................................... 174, 255 Strathfield Municipal Council Aged Day Care Program.................................................................................. 252 Stroud Community Lodge................................................................................... 190 Sue Mann Nursing & Community Care.................................. 220, 228, 244 SummitCare..................................................................................................96D-97D Baulkham Hills.......................................................................................... 170, 252 Canley Vale.................................................................................................. 158, 252 Liverpool 155............................................................................................. 168, 252 Liverpool 173............................................................................................. 168, 252 Penrith........................................................................................................... 172, 252 Randwick...................................................................................................... 172, 252 Smithfield.................................................................................................... 161, 252 St Marys........................................................................................................ 172, 252 Wallsend.................................................................................................................. 193 Waverley....................................................................................................... 177, 252 Sunhaven Hostel...................................................................................................... 187 Sunrise Supported Living (Village Projects)........................................ 94 Forster/Tuncurry................................................................. 202, 210, 228, 244 Support at home..........................................................................................................15 Supported living...........................................................................................................94 SWIAA Village............................................................................................................ 158
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Sydney Community Services Home Care Services........................................................................................... 244 Social Support Program.................................................................................. 252 Sydney Local Health District Kalparrin Day Centre......................................................................................... 250 Sydney Multicultural Community Services.................................... 220, 252 SydWest Multicultural Services Aged Care Services...... 220, 244, 252 Synovum Care Group Bexley Care Centre.............................................................................................. 151 TabTimer - helping to keep people on time............................................. 245 Tallwoods Corner.................................................................................................. 163 Aged Care Service............................................................................................... 162 Tenterfield Care Centre Haddington Nursing Home........................................................................... 197 Millrace Hostel...................................................................................................... 197 Tenterfield Total Care & Transport Home Care Packages................................................................... 228, 245, 252 The Benevolent Society Community Care - Eastern Suburbs............................................... 220,245 Community Care - Hawkesbury/Blue Mountains................... 220,245 Community Care - Northern Sydney.............................................. 220,245 Community Care - Southern Sydney/Inner West.................... 220,245 Community Care - Sth West Syd/Sthn Highlands................... 220,245 Community Care New England/Tamworth................................ 228,245 Greenwood Cottage........................................................................................... 252 Home Support Services Central West...................................................... 245 Home Support Services Far North Coast................................................ 245 Home Support Services Far North Coast................................................ 245 Home Support Services Nepean/Blue Moutains/Hawkesbury.245 Home Support Services New England.................................................... 245 Home Support Services Northern Sydney............................................ 245 Home Support Services South East Sydney......................................... 245 Home Support Services South West Sydney....................................... 245 Home Support Services Western Sydney.............................................. 245 Northern Beaches Food Service.................................................................. 245 Private Home Care Service Sydney Metro............................................. 245 Rosemore Cottage.............................................................................................. 252 Short Term Restorative Care Nepean....................................................... 245 The Cooperative Life......................................................................... 220, 228, 245 The Forrest Centre Community Services Griffith........................................................................ 224 Community Services Tumut.......................................................................... 224 Community Services Wagga Wagga........................................................ 224 Loreto Home of Compassion........................................................................ 199 The Mary Potter Nursing Home.................................................................. 199 The Hills Shire Council Community Care Respite & Day Programs........................................... 250 Community Care Services.............................................................................. 240 The Manor Fairfield East...................................................................................... 161 The Palms Aged Care............................................................................................. 174 The Royce Manor...................................................................................................... 172 The Salvation Army Aged Care................................................................... 106 Bethany Aged Care Centre.................................................................. 194, 227 Burrangiri Aged Care Respite Centre....................................................... 248 Carpenter Court Aged Care Centre............................................................ 192 Community Care....................................................................................... 228, 245 Elizabeth Jenkins Place Aged Care Centre............................................ 168 Gill Waminda Aged Care Centre.................................................................. 186 Macquarie Lodge Aged Care Centre.............................................. 151, 220 Macquarie Lodge Retirement Village...................................................... 209 Maybanke Aged Care Centre........................................................................ 164
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The Salvation Army Aged Care continued Montrose Aged Care Centre.......................................................................... 164 Mountain View Aged Care Centre.............................................................. 202 Moyne Aged Care Centre................................................................................ 182 Pacific Lodge Aged Care Centre................................................................... 168 Rosedurnate Aged Care Centre................................................................... 193 Warringah Place Retirement Village........................................................ 209 Weeroona Aged Care Centre......................................................................... 154 Woodport Aged Care Centre......................................................................... 156 Woodport Retirement Village...................................................................... 209 The Willows Private Nursing Home............................................................... 164 Thompson Health Care Abbey House......................................................................................................... 179 Avalon House........................................................................................................ 168 Beecroft Nursing Home................................................................................... 162 Boronia House St Marys.................................................................................. 172 Bowral House........................................................................................................ 179 Macleay Valley House....................................................................................... 187 Milford House....................................................................................................... 172 Mona Vale House................................................................................................ 170 Seabeach Gardens.............................................................................................. 170 Tarragal House...................................................................................................... 156 Terrey Hills Nursing Home............................................................................. 170 Turramurra House............................................................................................... 165 Wahroonga House.............................................................................................. 164
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Useful Tips
If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there. • eg Griffith is actually named BaptistCare Griffith and listed under BaptistCare on page 261. If you know the council district or suburb, refer to pages 146-149, then use this as a reference which will direct you to the correct page.
Three Tree Lodge...................................................................................................... 166 Timbrebongie House............................................................................................. 192 Tocumwal Lions Community Hostel............................................................. 181 Touriandi Lodge........................................................................................................ 186 TransCare Hunter...................................................................................................... 245 Transition Care Program...........................................................................................35 Tripoli & Mena Association Tripoli & Mena Association Home Care Packages....................... 220, 252 Tulich Family Communities Blue Hills Manor Aged Care........................................................................... 168 Durham Green Manor & Lodge................................................................... 179 Greenhill Hillside................................................................................................. 200 Greenhill Manor................................................................................................... 200 Nurses2u Home Care Services............................................... 219, 227, 243 Twilight Aged Care Glades Bay Gardens........................................................................................... 164 Glengarry................................................................................................................. 168 Horton House........................................................................................................ 165 Hunters Hill Village............................................................................................ 164 Uniting AgeWell Loddon Mallee North Home Care............................. 228 Uniting NSW & ACT........................................................................................29, 61 Abrina Ashfield.................................................................................................... 164 Albas Lodge Tamworth.................................................................................... 197 Aldersgate Lilyfield............................................................................................ 165 Alroy House Singleton...................................................................................... 196
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Uniting NSW & ACT continued Amala........................................................................................................................ 209 Amala Gordon....................................................................................................... 201 Annesley Haberfield......................................................................................... 165 Arrunga Ermington............................................................................................ 171 Assistance with Care & Housing Far West............................................. 256 Assistance with Care & Housing Hunter................................................ 256 Assistance with Care & Housing Inner West........................................ 256 Assistance with Care & Housing New England.................................. 256 Assistance with Care & Housing Queanbeyan.................................... 256 Banks Lodge Peakhurst................................................................................... 161 Bankstown.............................................................................................................. 154 Bankstown Uniting Centre............................................................................ 209 Bernard Austin Lodge Liverpool................................................................. 168 Berrilea Cottage Orange................................................................................. 252 Boronia Gerringong........................................................................................... 187 Bowden Brae......................................................................................................... 209 Bowden Brae Gardens...................................................................................... 162 Bramley.................................................................................................................... 209 Bruce Sharpe Rockdale.................................................................................... 151 Carinya Epping..................................................................................................... 209 Carinya Orange..................................................................................................... 209 Carlton Court......................................................................................................... 209 Caroona Goonellabah....................................................................................... 209 Caroona Jarman Goonellabah..................................................................... 189 Caroona Kalina Goonellabah........................................................................ 189 Caroona Marima Goonellabah.................................................................... 189 Caroona Woodburn............................................................................................ 209 Caroona Yamba.................................................................................................... 183 Chapman Close.................................................................................................... 209 Clifton........................................................................................................................ 209 Colin McFadyen.................................................................................................... 209 Cooinda..................................................................................................................... 209 Coombah Epping................................................................................................. 209 Copeland Gardens.............................................................................................. 209 Denison Court....................................................................................................... 209 Domestic Assistance ACT/Sthn Tablelands........................................... 245 Domestic Assistance Illawarra/Shoalhaven......................................... 245 Domestic Assistance Nepean....................................................................... 245 Domestic Assistance Western Sydney..................................................... 245 DVA Nursing ACT/Southern Tablelands.................................................. 245 DVA Nursing Far North Coast........................................................................ 245 DVA Nursing Far West....................................................................................... 245 DVA Nursing Hunter.......................................................................................... 245 DVA Nursing Illawarra/Shoalhaven.......................................................... 245 DVA Nursing Mid North Coast...................................................................... 245 DVA Nursing Riverina........................................................................................ 245 Eabrai Weston....................................................................................................... 202 Edina Waverley..................................................................................................... 177 Edinglassie.............................................................................................................. 209 Edinglassie Emu Plains.................................................................................... 172 Edinglassie Lodge Penrith............................................................................. 172 Elanora Shellharbour........................................................................................ 195 Elizabeth Gates Singleton.............................................................................. 196 Farmborough Grove........................................................................................... 209 Farmborough Unanderra................................................................................ 200 Forest......................................................................................................................... 210 Garden Suburb..................................................................................................... 188 Gerringong............................................................................................................. 187 Glen Osmond House Petersham................................................................. 252 Hawkesbury Richmond................................................................................... 210
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Uniting NSW & ACT continued Hawkesbury Richmond................................................................................... 162 Healthy Living for Seniors Abbotsbury.................................................. 252 Healthy Living for Seniors Auburn............................................................ 252 Healthy Living for Seniors Bankstown................................................... 252 Healthy Living for Seniors Belmont......................................................... 252 Healthy Living for Seniors Berowra Heights....................................... 252 Healthy Living for Seniors Beverly Hills................................................. 252 Healthy Living for Seniors Bondi Junction........................................... 252 Healthy Living for Seniors Broken Hill.................................................... 252 Healthy Living for Seniors Brooklyn......................................................... 252 Healthy Living for Seniors Bungendore................................................. 252 Healthy Living for Seniors Canley Vale................................................... 253 Healthy Living for Seniors Casino.............................................................. 252 Healthy Living for Seniors Central Coast.................................... 246, 252 Healthy Living for Seniors Charlestown................................................. 252 Healthy Living for Seniors Chatswood.................................................... 252 Healthy Living for Seniors Crookwell...................................................... 253 Healthy Living for Seniors Curtin............................................................... 253 Healthy Living for Seniors Emu Plains.................................................... 253 Healthy Living for Seniors Far North Coast.......................................... 246 Healthy Living for Seniors Galston............................................................ 253 Healthy Living for Seniors Garden Suburb........................................... 253 Healthy Living for Seniors Goonellabah................................................ 253 Healthy Living for Seniors Gordon............................................................ 253 Healthy Living for Seniors Gosford........................................................... 253 Healthy Living for Seniors Hamlyn Terrace.......................................... 253 Healthy Living for Seniors Hunter............................................................. 245 Healthy Living for Seniors Illawarra/Shoalhaven............................. 246 Healthy Living for Seniors Inverell............................................................ 245 Healthy Living for Seniors Katoomba..................................................... 253 Healthy Living for Seniors Lilyfield........................................................... 253 Healthy Living for Seniors Liverpool........................................................ 253 Healthy Living for Seniors Mannering Park......................................... 253 Healthy Living for Seniors Marrickville.................................................. 253 Healthy Living for Seniors Merrylands................................................... 253 Healthy Living for Seniors Mid Noth Coast........................................... 246 Healthy Living for Seniors Moruya........................................................... 253 Healthy Living for Seniors Nambucca Heads...................................... 253 Healthy Living for Seniors Narooma........................................................ 253 Healthy Living for Seniors Nepean........................................................... 245 Healthy Living for Seniors New Lambton............................................. 253 Healthy Living for Seniors Nthn Syd........................................................ 245 Healthy Living for Seniors Orange............................................................ 253 Healthy Living for Seniors Pambula......................................................... 253 Healthy Living for Seniors Port Macquarie.......................................... 253 Healthy Living for Seniors Queanbeyan................................................ 253 Healthy Living for Seniors Salamander Bay........................................ 253 Healthy Living for Seniors Seaforth......................................................... 253 Healthy Living for Seniors Seven Hills.................................................... 253 Healthy Living for Seniors Singleton....................................................... 253 Healthy Living for Seniors South Turramurra..................................... 253 Healthy Living for Seniors South West Syd.......................................... 246 Healthy Living for Seniors Springwood................................................. 253 Healthy Living for Seniors Sydney Metro.............................................. 246 Healthy Living for Seniors Toronto............................................................ 253 Healthy Living for Seniors Umina.............................................................. 253 Healthy Living for Seniors Unanderra..................................................... 253 Healthy Living for Seniors Wangi Wangi............................................... 253 Healthy Living for Seniors Wentworthville.......................................... 253 Healthy Living for Seniors Windsor.......................................................... 253
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Uniting NSW & ACT continued Healthy Living for Seniors Woodburn..................................................... 253 Healthy Living for Seniors Wyoming....................................................... 253 Healthy Living for Seniors Yamba.............................................................. 253 Helene Walter Casino Independent Living........................................... 210 Home Care ACT/Southern Tablelands........................................... 228, 246 Home Care Central Coast................................................................................ 221 Home Care Central West................................................................................. 228 Home Care Clarence Valley............................................................................ 228 Home Care Far North Coast........................................................................... 228 Home Care Far West................................................................................ 228, 246 Home Care Hunter.............................................................................................. 228 Home Care Illawarra/Shoalhaven............................................................. 228 Home Care Inner West Sydney......................................................... 221, 246 Home Care Kuranya/Far South.................................................................... 246 Home Care Kuranya/Far South.................................................................... 228 Home Care Mid North Coast......................................................................... 228 Home Care Nepean............................................................................................ 221 Home Care Northern Sydney........................................................................ 221 Home Care Riverina........................................................................................... 228 Home Care South West Sydney................................................................... 221 Home Care Sydney Metro............................................................................... 221 Home Care Western Sydney.......................................................................... 221 Illowra Waverley.................................................................................................. 177 Irwin Hall Mayfield............................................................................................ 192 Kamilaroi Lane Cove.......................................................................................... 166 Kankama Liverpool............................................................................................ 210 Kari Court St Ives................................................................................................. 165 Kentgrove................................................................................................................ 210 Killarney Mosman.............................................................................................. 210 Kingscliff.................................................................................................................. 198 Koinonia Randwick............................................................................................ 210 Koombahla Elermore Vale............................................................................. 192 Lakeview Shellharbour.................................................................................... 210 Lilian Wells North Parramatta..................................................................... 171 Lindfield................................................................................................................... 210 Lindsay Gardens Hamilton............................................................................ 192 Locke Haven Petersham.................................................................................. 165 Lynvale Lane Cove.............................................................................................. 166 Manning.................................................................................................................. 210 Mawarra, West Pennant Hills....................................................................... 210 Mayflower Edina Bondi Junction............................................................... 210 Mayflower Gerringong.................................................................................... 210 Mayflower Pendle Hill...................................................................................... 210 Mayflower Rockdale.......................................................................................... 210 Mayflower Wentworthville........................................................................... 210 Mayflower Westmead...................................................................................... 210 McKay House Tamworth................................................................................. 197 Mingaletta Port Macquarie........................................................................... 194
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Useful Tips
If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there. • eg Griffith is actually named BaptistCare Griffith and listed under BaptistCare on page 261. If you know the council district or suburb, refer to pages 146-149, then use this as a reference which will direct you to the correct page.
Name
271 Page
Uniting NSW & ACT continued Mirinjani Weston (HC)...................................................................................... 202 Mirinjani Weston (LC)....................................................................................... 202 Mirinjani.................................................................................................................. 210 Mullauna................................................................................................................. 210 Mullauna Blacktown......................................................................................... 151 Nareen Gardens Bateau Bay......................................................................... 210 Nareen Gardens Bateau Bay......................................................................... 156 Nareen Gardens Bateau Bay (LC)............................................................... 156 Nareen Gardens Lodge Bateau Bay.......................................................... 156 Nareen Terrace Hamlyn Terrace................................................................... 210 Nareena Figtree................................................................................................... 210 Narla........................................................................................................................... 210 Narla Belmont North........................................................................................ 188 Narla Belmont North (LC).............................................................................. 188 Northaven Turramurra..................................................................................... 210 Northaven Turramurra (HC).......................................................................... 166 Northaven Turramurra (LC)........................................................................... 166 Northaven West Pymble................................................................................. 210 Nulgara..................................................................................................................... 210 Nunyara Peakhurst............................................................................................ 161 Nursing Service Illawarra............................................................................... 246 Osborne House Nowra..................................................................................... 196 Osborne Nowra.................................................................................................... 196 Pacifica Nambucca Heads.............................................................................. 191 Parkwood Orange............................................................................................... 193 Pindari....................................................................................................................... 210 Pinewood................................................................................................................ 210 Quong Tart Ashfield........................................................................................... 164 Roberts Lodge Peakhurst............................................................................... 161 Ronald Coleman Lodge Woollahra............................................................ 179 Salamander Bay....................................................................................... 194, 210 Scenic Court........................................................................................................... 210 Seniors Gym Canberra...................................................................................... 255 Seniors Gym Chatswood................................................................................. 255 Seniors Gym Lilyfield........................................................................................ 255 Seniors Gym Orange.......................................................................................... 255 Seniors Gym Waverley...................................................................................... 255 Springwood............................................................................................................ 152 St Aidan’s Court.................................................................................................... 210 St Andrew’s............................................................................................................ 210 St Columba’s Lane Cove................................................................................... 166 St Margaret’s.......................................................................................................... 210 Starrett Lodge Hamlyn Terrace................................................................... 189 The Garrison........................................................................................................... 210 The Garrison Mosman...................................................................................... 168 The Marion Leichhardt..................................................................................... 165 Thomas Bowden Ryde..................................................................................... 173 Thomas Roseby Lodge Marrickville.......................................................... 165 Tredinnick................................................................................................................ 210 Veterans Home Care ACT/Sthn Tablelands........................................... 246 Veterans Home Care Central Coast............................................................ 246 Veterans Home Care Central West............................................................. 246 Veterans Home Care Clarence Valley........................................................ 246 Veterans Home Care Far North Coast....................................................... 246 Veterans Home Care Illawarra/Shoalhaven......................................... 246 Veterans Home Care Mid North Coast..................................................... 246 Veterans Home Care Nepean........................................................................ 246 Veterans Home Care Northern Sydney................................................... 246 Veterans Home Care Riverina....................................................................... 246 Veterans Home Care Western Sydney..................................................... 246
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272 Name
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Uniting NSW & ACT continued War Memorial Day Centre.............................................................................. 253 Wesley Gardens Belrose.................................................................................. 168 Wesley Gardens Belrose (HC)....................................................................... 168 Wesley Heights.................................................................................................... 210 Wesley Heights Manly..................................................................................... 170 Wesley Heights Manly (LC)............................................................................ 170 West Pymble......................................................................................................... 210 Westmead............................................................................................................... 158 Wirreanda............................................................................................................... 210 Wirreanda West Pennant Hills..................................................................... 164 Wontama Orange............................................................................................... 193 Woodfield Terraces............................................................................................. 210 UPA Central West Region Ascott Gardens..................................................................................................... 193 Home Care Services........................................................................................... 228 Prunus Lodge........................................................................................................ 182 UPA Dubbo Region Bracken House........................................................................................... 184, 248 Home Care Services................................................................................ 228, 246 Yeoval Aged Care...................................................................................... 182, 229 UPA Hunter Region Newcastle Home Care Services................................................................... 228 Woodlands Lodge............................................................................................... 193 UPA North Coast Region Greenhills Lodge................................................................................................. 198 Home Care Services........................................................................................... 229 Rathgar Lodge...................................................................................................... 183 Richmond Lodge................................................................................................. 195 UPA Riverina Murray Region Gumleigh Gardens Aged Care...................................................................... 199 Holbrook Hostel................................................................................................... 186 Home Care Services................................................................................ 229, 246 Jindera Gardens Hostel.................................................................................... 186 Murray Vale Shalem............................................................................... 180, 251 Myoora Self Care Village................................................................................. 186 Oolong Aged Care............................................................................................... 185 Social Support & Day Clubs........................................................................... 253 Wagga Wagga Home Care Services............................................... 229, 246 UPA Sydney District Heiden Park Lodge............................................................................................. 158 Home Care Services................................................................................ 221, 229 Kennett Home...................................................................................................... 200 Melrose Lodge...................................................................................................... 158 The Laurels Hostel.............................................................................................. 151 UPA Sydney North Region Thomas & Rosetta Agst Aged Care Serv................................................. 164 Uralba Hostel.............................................................................................................. 184 Uralba Retirement Village.................................................................................. 182 Uralla Shire Council McMaugh Gardens Aged Care Centre...................................................... 199 Tablelands Community Support.......................................... 228, 245, 252 Useful phone numbers..............................................................................................13 Veterans’ support.................................................................................................35, 91
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Vietnam Veterans Keith Payne VC Hostel................................................... 157 Villaggio Sant’ Antonio Residential Aged Care............................ 202, 253 Vision Australia Allied Health Services (ACT)......................................................................... 255 Allied Health Services (NSW)....................................................................... 255 Home Support Services (ACT)...................................................................... 246 Home Support Services (NSW)................................................................... 246 VMCH Home Care Services Regional Northern NSW........................... 229 Waiting lists....................................................................................................................63 Wallsend Manor Aged Care........................................................................... 193 Waratah Respite Services Centre Coffs Harbour......................................................................................... 253 Centre Woolgoolga (Seagulls)..................................................................... 254 Warrigal Albion Park............................................................................................................. 195 Albion Park Rail.............................................................................. 195, 229, 246 Bundanoon............................................................................................................. 179 Coniston................................................................................................................... 200 Connect Queanbeyan............................................................................ 229, 246 Goulburn.................................................................................................................. 186 Home Services Southern Highlands............................................. 221, 229 Mt Warrigal............................................................................................................ 195 Queanbeyan.......................................................................................................... 195 Shell Cove................................................................................................................ 195 Social.......................................................................................................................... 254 Social Goulburn.................................................................................................... 254 Warilla....................................................................................................................... 195 Warrumbungle Shire Council Community Care Coolah...................................................................... 229, 246 Community Care Coonabarabran................................................... 229, 246 Wendy’s Home Care..................................................................................... 221, 246 Wenonah Lodge................................................................................. 191, 229, 246 Wesley Mission Home & Carer Supp Serv West & South West Sydney.......... 221,246 Home & Carer Support Services Central Coast......................... 221,246 Home & Carer Support Services Illawarra................................... 229,246 Home & Carer Support Services Inner West Sydney............. 221,246 Home & Carer Support Services Mid North Coast............................ 246 Home & Carer Support Services Nepean..................................... 221,247 Home & Carer Support Services North Sydney........................ 221,247 Home & Carer Support Services South East Sydney.............. 221,247 Home Modification & Maintenace Service........................................... 247 Rayward Carlingford......................................................................................... 171 Seniors Social Hub Central Coast................................................................ 254 Seniors Social Hub Newcastle...................................................................... 254 Seniors Social Hub South West Sydney.................................................. 254 Taylor Narrabeen................................................................................................. 170 Tebbutt Dundas................................................................................................... 171 Vickery Sylvania................................................................................................... 176 Western NSW Local Health District Baradine Multi Purpose Service................................................................. 199 Blayney Multi Purpose Service.................................................................... 181 Bourke Multi Purpose Service...................................................................... 182 Brewarrina Multi Purpose Service............................................................. 182
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Western NSW Local Health District continued Collarenebri Multi Purpose Service.......................................................... 199 Condobolin Independent Living Centre................................................. 254 Coolah Multi Purpose Service...................................................................... 199 Dunedoo Multi Purpose Service................................................................. 199 Eugowra Memorial Multi Purpose Serv................................................. 182 Gilgandra Multi Purpose Service............................................................... 185 Goodooga Health Service Community Care........................................ 224 Grenfell Multi Purpose Service.................................................................... 199 Gulargambone Multi Purpose Service.................................................... 184 Lightning Ridge Multi Purpose Service.................................................. 199 Nyngan Multi Purpose Service.................................................................... 182 Oberon Multi Purpose Service..................................................................... 193 Rylstone Multi Purpose Service.................................................................. 191 Tottenham Multi Purpose Service.................................................. 188, 228 Trangie Multi Purpose Service..................................................................... 192 Trundle Multi Purpose Service.................................................................... 194 Tullamore Multi Purpose Service.................................................... 194, 228 Walgett Multi Purpose Service................................................................... 199 Warren Multi Purpose Service..................................................................... 199 Weddin Day Therapy Service........................................................................ 255 Whiddon Ballina Community Care...................................................................... 229, 247 Belmont................................................................................................................... 188 Bourke....................................................................................................................... 182 Casino........................................................................................................................ 195 Easton Park.................................................................................................. 153, 221 Grafton................................................................................................ 183, 229, 247 Hornsby.................................................................................................................... 162 Kelso..................................................................................................... 181, 221, 229 Kyogle.................................................................................................. 187, 229, 247 Largs........................................................................................................................... 190 Laurieton...................................................................................................... 194, 247 Maclean.................................................................................................................... 183 MyLife Community Care................................................................................. 247 Narrabri Jessie Hunt.......................................................................................... 192 Narrabri Robert Young.......................................................................... 192, 229 Redhead............................................................................................. 189, 229, 247 Temora...................................................................................................................... 197 Walgett..................................................................................................................... 199 Wee Waa.................................................................................................................. 192 Wingham...................................................................................................... 190, 229 Willoughby Retirement Village Community Hostel............................................................................................. 177 Village....................................................................................................................... 177 Windermere Aged Care Facility....................................................................... 165 Wollondilly Support & Community Care......................................... 247, 254 Woodhaven Aged Care......................................................................................... 189 Woolgoolga & District Aged Care Centre.................................................... 184 Wyanga Aboriginal Aged Care Program.......................................... 221, 247 Yass Valley Aged Care...................................................................... 200, 229, 247 Your Aged Care at Home........................................................................... 221, 247 Your Nursing Agency Home Care Services...................................... 221, 247 Your Side Australia Aged Care Services....................................................... 247
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Useful Tips
If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there. • eg Griffith is actually named BaptistCare Griffith and listed under BaptistCare on page 261.
If you know the council district or suburb, refer to pages 146-149, then use this as a reference which will direct you to the correct page.
Abbreviations See page 143
Page
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