Aged Care Guide South Australia & NT 2022/23

Welcome to Allity Aged Care

Allity is part of Bolton Clarke Group, Australia’s largest independent, not-for-profit provider of home care, retirement living and residential aged care.

As a network of 70 Homes located across Victoria, New South Wales, Queensland, Western Australia and South Australia, the collective experience of our local and national teams makes us one of the most respected and established providers within the Australian aged care industry.

With 11 aged care Homes located across South Australia and a Retirement Living Village in the Adelaide Hills, we offer a diverse selection of aged care communities to cater to every need.

Proud to be called Home – Every Allity Home is exactly what the name implies – a place

Making every day the best it can be

where our residents can continue to share every day experiences with their families, make it their own and maintain active and rewarding lifestyles in a meaningful way.

When life’s day-to-day tasks become increasingly challenging, we have the expertise to help you or a family member make informed choices that best suit each individual’s circumstances.

Whether the need is short-term assistance or long-term care, we look forward to providing you with the guidance and forward planning to make the transition to care with confidence.

Carinya

Aged Care

39 Fisher St, Myrtle Bank (08) 8130 6444

Our Home offers its own beauty and hair salon, Carinya Coffee Corner, choice of large single and twin rooms with adjoining ensuites, and the convenience of local shopping centres, transport and parklands.

Charles Young Aged Care 53 Austral Tce, Morphettville (08) 8350 3600

Our Home provides its own hair salon, café, spacious single and twin rooms that all have ensuites and a variety of share spaces, internal courtyards and outdoor garden areas.

Hillside Aged Care

177 Longwood St, Heathfield (08) 8339 4815

Located in the picturesque Adelaide Hills, residents can enjoy nature at its best whilst being just a short drive from Stirling town centre.

Hillside Gardens

Retirement Living 88 Cricklewood Road, Heathfield (08) 8339 4815

Hillside Gardens Retirement Living provides a seamless transition from downsizing to a secure ‘lock and leave’ lifestyle and offers you your choice of privacy with community.

Holly Aged Care

16–24 Penneys Hill Rd, Hackham (08) 8392 6700

Residents are never too far from the activity of the local community with ease of access to transport and the nearby shopping centre.

Little Para Aged Care

24–28 Wayford St, Elizabeth Vale (08) 8259 9888

Little Para reflects a true home-like environment. Rooms are spaciously appointed with private ensuites and good natural light.

Marten Aged Care

110 Strathfield Tce, Largs North (08) 8248 9555

Residents have a choice of large light-filled single or twin rooms with ensuites. The Home is designed to encourage a sense of community for residents, their families and staff.

Ridgehaven Aged Care Gate 3 Hazel Grove, Ridgehaven (08) 8397 0100

Residents can enjoy the convenience of our Home’s own café and hair salon, whilst offering spacious single rooms with private or shared ensuites and a choice of outlook to landscaped garden beds or quaint courtyards.

Ross Robertson Aged Care 19 Cornhill Rd, Victor Harbor (08) 8551 0600

Ideal seaside living among an active local community, our Home offers light-filled single and twin rooms with ensuites and access to gardens.

Smithfield Aged Care

1 Warooka Dr, Smithfield (08) 8254 4700

Our Home’s innovative design offers an internal shopping mall, and spacious single and semi-single share rooms with ensuites.

Somerton Park Aged Care

7 Grainger Rd, Somerton Park (08) 8490 4600

An elegantly styled Signature Home, Somerton Park offers a barista café, beauty and hair salon, dedicated lounge, dining areas and outdoor vistas.

Walkerville Aged Care

160 Walkerville Tce, Walkerville (08) 8342 8300

A Premium Home, Walkerville offers private dining spaces and a barista café, as well as spacious single, twin or semi-private accommodation, with garden or courtyard views.

From the Managing Editor

Welcome to the 23rd edition of the Aged Care Guide South Australia & NT

For more than 20 years, the Aged Care Guide, previously known as the DPS Guide to Aged Care, has provided seniors and their families with essential information about aged care in Australia.

Our print and online publications are an essential tool to help you understand and access aged care services – from home and community care through to residential care accommodation and retirement living options.

From the Editor

To help you understand the aged care process even better we have created easy to follow flow charts which visualise your options and the steps to take for home care and residential aged care.

The articles in the front half of the book give detailed descriptions of the various aged care services available and discuss any financial and legal issues you need to be aware of, as well as who can assist with expert advice around advocacy and placement.

The directory section at the back provides a comprehensive list of all Australian Government subsidised residential accommodation and approved home care package providers.

An extensive list of retirement living operators and private providers of homes and services are also included.

You can use the printed Aged Care Guide in conjunction with our website – AgedCareGuide.com.au –which provides greater detail on the services offered by individual aged care homes, home care providers, retirement villages, as well as professional services and products.

Simply type in the associated ‘DPS Web ID’ number from this book in the space provided on the website to link directly to a chosen home, service or product.

Current bed vacancies, as well as home care availability and retirement units for sale or lease, are also listed on the website.

Alternatively you may wish to use our Compare & Connect tool to help you find and compare aged care providers that best meet your needs and search criteria in your preferred area to help with the decision making process.

We are also promoting transparency in the sector and opening up dialogue between consumers and providers through Ratings and Reviews on AgedCareGuide.com.au, which gives you the opportunity to share positive or negative stories about your aged care experience with a service and for providers to respond to this feedback and address any potential concerns.

We would like to wish you all the best as you embark on your journey in locating the home or services to suit your needs. When engaging a service, please advise the aged care home, retirement village, community care provider, or product and service provider that you found their details in the Aged Care Guide.

We welcome any suggestions on information we can provide in the next edition of the Aged Care Guide or on AgedCareGuide.com.au to further assist in your journey. Simply email margot.white@dps.com.au

I look forward to hearing from you.

Aged Care Guide

South Australia & NT 2022/23

Margot White margot.white@dps.com.au

Margot White – Managing Editor

DPS Publishing Pty Ltd ● 1300 186 688 ● 145 South Tce, Adelaide SA 5000 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730 Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 1300 186 688 in Australia

The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format.

© Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher.

® Aged Care Guide is a registered trademark.

From the Managing Editor 2

How to use the Aged Care Guide 5

Useful phone numbers and websites 6

Aged care explained 7

My Aged Care 9

Regional Assessment Service (RAS) 10

Aged Care Assessment Team (ACAT) 13

Home care flow chart 14

Support at home 15

– Commonwealth Home Support Programme 16

– Home Care Packages 20

– Self-managing your Home Care Package 32

– Private home care 34

– Respite at home 35

– Transition care 36

– Flexible restorative care 37

– Day Therapy Centres 38

– Centre Based Care 38

– Veterans’ support 39

Nutrition 41

Assistive technology 42

Continence 44

Aged care flow chart 46

Aged care homes 47

– Homes and their services 47

– Charter of rights 50

– Cost for residential care 54

– RAD and DAP explained 58

– Applying to a home 61

– Waiting for residential care 61

– Deciding on a home 62

– Moving into a home 63

– Daily living in a nursing home 66

– Resident Agreement 68

– Extra services 70

– Residential respite 71

Cultural services 72

Special needs groups 74

Aged care checklist 75

Supported Residential Facilities 77

Retirement living 79

– Finding the right village 84

Placement consultants 88

Financial advice 95

– Financial counselling 97

Estate planning 98

Advocacy 99

Carer support 102

Dementia support 103

End of life care 105

Directory Lists & Reference Indexes 107

This section includes all the lists and reference tables to make finding a home or service so much easier: Suburb & Town, Council Districts referencing, ACAT regions, maps. Lists of Aged Care Homes, Retirement Accommodation, Home Care Packages, In Home Care Services, Centre Based Care, Day Therapy Centres, Products & Services.

Contents

How to use the Aged Care Guide

The information featured in this 23rd edition of the Aged Care Guide South Australia & NT will inform you on a number of considerations when choosing accommodation and care options.

The articles up to page 107 will help you become better informed about aged care, community care and retirement living.

The Aged Care Guide also includes a comprehensive directory of residential aged care homes (see pages 113 –128 for SA and 149 for NT ); retirement accommodation (see pages 129 133 for SA and 153 for NT); home care packages (see pages 136 139 for SA and 151 152 for NT); and facilities or services specific to your cultural background (see pages 139 –141 for SA and 154 for NT ).

How do I find what I’m looking for?

There are a number of ways you can use the Aged Care Guide in order to find aged care homes, retirement accommodation, home care packages, products or services.

The index on page 160 can help you to find the main information topics in the book and can direct you to the different directory tables for aged care homes, retirement villages, in home care options or products/services in the back of the Guide.

Each Council District (also known as a Local Government Area or LGA) on the referenced page includes a list of suburbs with homes or villages in each suburb listed in alphabetical order.

You will find some retirement accommodation listed within the residential directory where they are co located on the same geographical site as the aged care home.

Locality search: If you know the Council District, suburb or town, then use the cross reference index on pages 110 –111 for SA and NT. Each of these lists are in alphabetical order and you can then refer to the page referenced.

Cultural search: If you are of non-English speaking background, or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on pages 139 –141 for SA and 154 for NT

Searching for other services . . .

If you are looking for In Home Care Services, Day Therapy Centres, Centre Based Care, or other Products and Services, you can find this in grid form in the directory section (pages 141 146 and 154 158).

Visit AgedCareGuide.com.au for a complete list of services available near you

How to use the Aged Care Guide

Useful phone numbers and websites

Useful phone numbers and websites

Advocacy

Aged Rights Advocacy Service (ARAS)

08 8232 5377 sa.agedrights.asn.au

CarerHelp carerhelp.com.au

COTA (NT)

08 8941 1004 cotant.org.au

COTA (SA)

08 8232 0422 cotasa.org.au

Carers Australia

02 6122 9900 carersaustralia.com.au

National Seniors 1300 765 050 nationalseniors.com.au

Older Person’s Advocacy Network (OPAN)

1800 700 600 opan.org.au

Cultural

Centre for Cultural Diversity in Ageing (PICAC)

03 8823 7979 culturaldiversity.com.au

Ethnic Link Services (SA)

08 8448 6260 unitingsa.com.au

Federation of Ethnic Communities’ Councils of Australia

02 6282 5755 fecca.org.au

Multicultural Aged Care (SA)

08 8241 9900 mac.org.au

Multicultural Communities Council of SA

08 8345 5266 mccsa.org.au

Multicultural Council of Northern Territory

08 8945 9122 mcnt.org.au

Translating and Interpreting Service 13 14 50 tisnational.gov.au

Government

Aged Care Quality & Safety Commission

1800 951 822 agedcarequality.gov.au

Department of Veterans’ Affairs

1800 838 372 dva.gov.au

My Aged Care

1800 200 422 myagedcare.gov.au

Services Australia – Aged Care Line

1800 227 475 servicesaustralia.gov.au/ageing

Services Australia – Carers & Disability

13 27 17 servicesaustralia.gov.au/carers

Services Australia – Older Australians

13 23 00 servicesaustralia.gov.au/ageing

Health

Dementia Australia

1800 100 500

Health continued

Dementia Support Australia (DSA)

1800 699 799 dementia.com.au

National Continence Helpline 1800 330 066 continence.org.au

National Dementia Helpline

1800 100 500 dementia.org.au Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

Legal

Legal Services Commission Legal Helpline (SA)

1300 366 424 lsc.sa.gov.au

Northern Territory Legal Aid Commission

1800 019 343 legalaid.nt.gov.au Office of the Public Advocate (SA)

1800 066 969 opa.sa.gov.au Office of the Public Trustees (NT) 1800 517 223 nt.gov.au/law/processes/ about-public-trustee

South Australian Civil and Administrative Tribunal (SACAT) 1800 723 767 sacat.sa.gov.au

Other

Carer Gateway

dementia.org.au

Dementia Behaviour Management Advisory Services (DBMAS)

1800 699 799 dementia.com.au

1800 422 737

carergateway.gov.au Catalyst Foundation (SA) 08 8168 8776 catalystfoundation.com.au

National Relay Service

1800 555 660 infrastructure.gov.au/ national-relay-service ned (National Equipment Database) 1300 885 886 askned.com.au

Open Arms – Veterans & Families Counselling 1800 011 046 openarms.gov.au

Relationships Australia

1300 364 277 relationships.org.au Seniors Card (NT) 1800 441 489 ntseniorscard.org.au

Seniors Card (SA) 1800 819 961 www.seniorscard.sa.gov.au

Transition Care SA

Local Health District Phone (08) Central Area 8222 8864 Country Transition Care Program 8561 2186 Northern Area 7321 4066 Southern Area 8204 7640

Aged care explained

Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what options are available to you.

What is aged care?

Aged care is a term most easily understood as being nursing homes and home care.

It may also refer to community services, specific health care services delivered in a day centre setting, assisted living options as well as products and equipment available to assist older people.

Below you will find a brief description of what care options might be available to you, which will direct you to the different sections of the Aged Care Guide for more detail.

Support at home

If you want to stay in your own home but need assistance to continue living independently, there are numerous services available, both Government and privately funded, to help you manage better at home. You can choose to pay for help at home yourself or you can get support through Government funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCPs) program.

Aged care explained

Aged care explained

Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance, and home maintenance.

Basic assistance is offered through the CHSP. See page 16 for information about how the CHSP may be able to assist you.

If your needs exceed the level of support offered though this program, then a Home Care Package can offer higher intensity support to help you stay at home.

To find out more about Home Care Packages, go to page 20

A comprehensive list of Government funded services is included in this Aged Care Guide, as well as a wide range of private services.

Respite care

Respite care offers the opportunity for both you and your carer to take a break for a few hours, a day, a night or a few weeks.

Respite care is provided by residential aged care homes and community care services in your own home, under the Commonwealth Home Support Programme (CHSP).

See page 35 for more information about home and community respite care or page 71 for respite in a residential aged care facility.

Residential aged care

If you are no longer able to remain living independently at home, moving into residential aged care can ensure quality of life and comfort.

Other names for residential aged care include aged care home, nursing home and aged care facility.

These are all subsidised by the Australian Government.

Entry into a Government funded residential aged care home requires an assessment by an Aged Care Assessment Team (ACAT).

See page 47 for information about residential aged care, how to access it and what you may need to pay.

There are also a number of non Government funded residential aged care homes, often referred to as Supported Residential Services (SRS) or supported and assisted living complexes. See page 77 for more information.

There is a comprehensive list of Government funded aged care homes included in this Aged Care Guide, as well as private providers.

Retirement living

Retirement villages are not to be confused with nursing homes. They are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting. Generally, the land is owned by an operator and residents enter into a lease type arrangement so they can live there for as long as they wish.

Daily care is generally not included but some providers may offer support services at an additional charge or this can be accessed separately through Government funded home support options.

See page 79 for advice on retirement accommodation.

My Aged Care

My Aged Care is a Government operated website and contact centre for people who would like Government support to access in home support, community or residential care.

The service can help you find information about subsidised aged care options including the different types of Government funded services available, eligibility for those services, and the associated costs.

To receive assistance, you, a family member, carer or client representative can register your details with My Aged Care so that you can be assessed to access any Government subsidised services.

My Aged Care then assigns you with an Aged Care user ID and keeps a central client record which includes your assessed needs and the Government funded care services being provided.

Visit myagedcare.gov.au or call 1800 200 422 for more information.

Referral code

Once you’ve been assessed and found eligible for services, whether they’re for a Home Care Package, Transition Care or to access a nursing home, you should be given a referral code.

The service provider of your choice will need this referral code to access your information and manage the referral. They’ll be also able to access the funding allocated to you.

The referral code is linked to the type of service you are eligible to access. If you need the support of multiple services, you will need multiple referral codes, one for each service.

If you are not given a referral code make sure you ask for one so you can discuss your needs with your preferred service provider.

A provider won’t be able to start charging you fees until they begin delivering services to you or you have accepted a place in an aged care home.

If you have been found eligible for a Home Care Package there may be a wait time before a suitable package becomes available.

In the meantime, you may be allocated an interim package at a lower level or choose to self-fund your supports.

You will receive a letter from My Aged Care to advise you when you have been allocated an available package.

To assist you in your search, an independent information source like the Aged Care Guide publications and the linked AgedCareGuide.com.au website can help. These resources give a comprehensive overview of all care options and care providers available.

My Aged Care

Regional Assessment Service (RAS)

Regional Assessment Service (RAS)

To access basic Government funded in home support under the Commonwealth Home Support Programme (CHSP) you need to be assessed by a RAS.

The aim of the RAS is to ensure the services respond to you and your carers’ needs and support you in retaining or regaining skills that enable you to continue living independently in the community.

What services does RAS provide?

The RAS helps to identify you and your carers’ needs for support and your goals for greater independence and wellbeing. It provides in home, face to face assessments of new and existing clients/carers.

RAS allows assessments to be conducted independently from service provision and ensures assessors consider the full range of options when responding to you and your carers’ needs and goals.

Some of these needs may include assistive technology, therapeutic interventions, community care services or other support organisations. They liaise with other service providers, GPs/specialists and community support networks to make sure desired outcomes are achieved.

RAS plans and coordinates exit from the CHSP and transfer to other appropriate service systems including Home Care Packages and/or residential care if required.

The service also provides care coordination if you have multiple providers or more complex needs.

How the assessment works

An assessor from your local RAS will visit you for the assessment. They will ask you questions about your personal situation, health, and if you’re already receiving some support. The RAS assessment is a free service.

You might like to have some support, a partner, relative or friend, present during the assessment. An interpreter can also be arranged.

Together with the assessor you will work out a Home Support Plan detailing your needs and goals, and what services are needed to achieve those.

Referrals

The RAS team ensures your diverse needs are addressed through appropriate assessment, or can identify the need for other relevant assessments.

After an assessment has been completed you should be given a referral code/s which you need to access services. Alternatively, RAS can make a referral to a CHSP provider following a discussion about the availability of appropriate services and a discussion with you about your preferences.

Find out more about CHSP on page 16 or call My Aged Care on 1800 200 422 to request a RAS assessment.

At Southern Cross Care, we understand that your needs are as individual as you. That is why we offer a wide range of high quality services, when and where you need them.

Health & Wellness

Whether you are recovering from an injury, or just want a more active life, our group classes and allied health services could be perfect for you.

Home Care

Our team, led by health professionals and registered nurses, offers a wide range of services to help you live Better for life, at home.

Retirement Living

We offer a wide range of vibrant and welcoming Retirement Living communities, at locations and prices to suit you.

Residential Care

With cafes, gyms, libraries, stunning gardens and compassionate, professional staff, our Residential Care homes are vibrant places to live.

Respite

A range of Respite options that provide quality, short-term care while giving carers peace of mind.

Finding the smile in every day

Considering aged care for a loved one?

Through our range of permanent and respite aged care services, we are committed to helping people realise their wellbeing goals and lead meaningful lives. With almost 30 years’ experience, we know what it takes to care for someone you love. At Regis, we focus on every person as an individual so we can provide the best possible care and help them find the smile in every day. To find out more about our communities, call us on 1300 998 100 or visit regis.com.au

Aged Care Assessment Team (ACAT)

If you are no longer able to manage at home without basic assistance, the ACAT helps you, and your carers, determine what kind of care will best meet your needs.

This may be a Home Care Package (see page 20) provided to you in your own home or residential care in an aged care home (see page 47).

The ACAT is staffed by doctors, nurses, social workers, occupational therapists and other health professionals.

How the assessment works

A member of your local ACAT will visit you in your home or in hospital to assess your needs.

You will be asked a series of questions to work out how much and what sort of help you require with daily and personal activities, to determine the best care option for your situation.

With your approval, the ACAT will also contact your local doctor to gain more information on your medical history to assist with the assessment process.

There is no charge for the assessment as the ACAT is Government funded. Carers, relatives or close friends are encouraged to be involved in the discussion of your needs

The ACAT will discuss the result of its assessment with you and the options that would be most suitable, as well as what is available in your area.

If there is no package of the assessed level immediately available, you may be offered a package at a lower level or CHSP services to help you while you wait.

While an ACAT cannot make recommendations about individual homes or community services, they can provide you with information to assist you to make decisions.

If you are of non-English speaking background and require an interpreter, please advise the ACAT when making your appointment.

Referral code

If the ACAT considers you eligible for services, you will be given a referral code. The service provider of your choice will need this referral code to access your client record on My Aged Care and manage the referral. Make sure you ask for the referral code if you haven’t been given one.

Not satisfied with the ACAT?

If you have a complaint or are not satisfied with the assessment or recommendations, you should advise the person in charge of the ACAT. If you cannot reach an agreement, you can appeal the decision. You will be sent a letter by the ACAT explaining how you, or someone acting on your behalf, can appeal.

Call My Aged Care on 1800 200 422 if you would like to organise an ACAT assessment.

Aged Care Assessment Team (ACAT)

Support at home

To help you live independently in your own home and community for as long as possible, there are many home care products and services available.

Depending on your personal situation and the level of assistance you require, you may be entitled to some basic in home support or more intensive support through a Home Care Package. After a hospital stay, the Transition Care Program might be able to assist in your recovery and to return home. Or you may need to access respite care to give your carer a short break from the caring role.

There are a variety of support at home options available that can meet your specific needs.

In home support

To assist with your care needs is a Government priority, so you can continue living in the comfort of your own home where possible.

Home care products and services range from assistance with daily chores to personal care, providing meals, transport assistance, as well as equipment such as a ramp, walking frame or shower rail to help you live independently in your own home. At

Support at home

Commonwealth Home Support Programme

The Government continues to significantly increase support for home and community based aged care with particular integrated packages available. Private businesses also offer home care services.

Consumer Directed Care

Consumer Directed Care (CDC) gives you and your carers greater say about the types of care services you receive and the delivery of those services.

All Home Care Packages are delivered on a CDC basis and the funding for a package is allocated directly to you instead of to the provider.

Providers are required to work in partnership with you to create a package of services that meets your goals and needs, and gives you the information you require.

This information should assist in choosing the best provider for you, as well as changing providers if you need.

CDC allows you to determine how much involvement you wish to have when managing your package. It also allows for more transparency around how your package is funded and spent.

All home care services you receive should include ongoing monitoring and reviews from the provider to make sure your package is meeting your needs.

Commonwealth Home Support Programme

(CHSP)

If you want to stay in your own home, but need some help with daily tasks or require entry level care, the CHSP may be able to help.

The CHSP combines four Government funded home support programs into one streamlined and simplified program. They are: Home and Community Care (HACC) program; National Respite for Carer Program (NRCP); Day Therapy Centres (DTC) program; and the Assistance with Care and Housing for the Aged (ACHA) program. To determine if the CHSP is the right program for you, you will need to be assessed by a Regional Assessment Service (RAS). See page 10 for more information.

If you have more complex needs, a Home Care Package may be a better option. You can access similar services to the CHSP, coordinated and tailored to meet your specific needs (see page 20 for more details).

Contact My Aged Care on 1800 200 422 to find out how you can arrange a home support assessment.

What is CHSP?

Subsidised by the Australian Government, CHSP is an entry level home help program if you are mostly – but not completely – able to live and cope on your own, and don’t yet need higher levels of support at home.

Guided by Calvary’s 135 year history in health care, you will have peace of mind with access to quality care.

Calvary is recognised as a continuing source of healing, hope and nurturing to the people we serve. Our personalised approach ensures every person receives the attention and care that they need. All of our care is delivered with dignity and is designed to improve your health and wellbeing.

Find out how you can receive the care you want by visiting our website or calling us today:

CHSP

The program can also help your carer. If your carer needs to attend to everyday activities, the CHSP can arrange for someone to help you while they are away.

What types of services are provided?

CHSP services provided in the community may include:

Social support – social activities in a community-based group setting

Transport – help to get out and about for shopping or appointments Services provided at home may include:

Domestic assistance – household jobs such as cleaning, clothes washing and ironing

Personal care – help with bathing, showering, dressing, or toileting

Home maintenance – minor general repair and care of your house or yard, for example, changing light bulbs or replacing tap washers

Home modification – minor installation of safety aids such as alarms, ramps and support rails in your home

Nursing care – a qualified nurse comes to your home and may, for example, dress a wound or provide continence advice

Some CHSP services can be provided either at a community centre or in your home, such as:

Food services – help to prepare meals, provision of meals at a community centre, help with shopping for food, and delivering meals to your home.

Allied Health support services – If you have particular health problems, for example with speech or walking, or need help with ongoing problems resulting from an accident or illness, you may be able to access allied health services such as physiotherapy, podiatry, speech therapy, occupational therapy and advice from a dietitian.

Who is CHSP for?

If you are 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person, are still living at home and need help to continue living independently, you or your carer could apply for home help services under the CHSP by contacting the My Aged Care contact centre on 1800 200 422.

Am I eligible?

You will need a home support assessment to determine exactly what help you need at home.

The assessment will be done by a representative of the Regional Assessment Service (RAS). They will look at your ability to cope with various activities in your daily living. Read more about RAS assessments on page 10.

Urgent needs

If you’re in a situation where you have an urgent need for home support services and your safety would be at risk if those needs are not immediately met, it may be possible to receive CHSP services before you have been assessed by a RAS.

This only happens in exceptional circumstances and is only for a limited time until an assessment can be organised to determine long term care options.

It will depend on your personal circumstances whether you’ll be able to receive interim services before an assessment. Call the My Aged Care contact centre on 1800 200 422 to find out more.

Who pays for CHSP services?

CHSP is subsidised by the Government, however, there generally is still a fee for each service. You are encouraged to contribute towards the cost of your care if you are able to do so.

The amount you contribute depends on the type and number of services you require and can differ from one service provider to the next.

Some organisations may charge a set fee for their services, while others may ask for a voluntary donation, charge a membership or subscription fee.

How much you pay is discussed and agreed upon between you and your service provider. The rate is set before you begin receiving the relevant services.

If you are receiving multiple services from one or more service providers and these services overlap, it may be possible to ‘bundle’ the cost for these services.

To find out specific costs you should contact your service provider.

Commonwealth Home Support Programme

Home Care Packages

Home Care Packages

A Home Care Package (HCP) provides services that will help you to remain at home for as long as possible, as well as giving you choice and flexibility in the way that the care and support is provided.

There are four different levels of packages to support people with varying care needs, ranging from Level 1 support, if you have basic care needs, to Level 4, which can support you if you have high level care needs.

The HCP is allocated to you personally, which gives you more control over the services you receive and who delivers those services.

Once you have been allocated a HCP you can contact any preferred approved service provider to give you the care you need.

Types of packages available

There are four types of packages delivering different levels of care: 1 Level 1 supports people with basic care needs 2 Level 2 supports people with low level care needs

3 Level 3 supports people with intermediate care needs

4 Level 4 supports people with high level care needs

The same type of care and services are provided under each HCP level, however, the amount of funding is different depending on what package is allocated to you.

The hours of care are increased at each level of care; more hours of care and services are delivered under Home Care Package Level 4 compared to Level 1.

The ACAT assesses the types of care needs you may have. Someone eligible for Levels 3 and 4 HCPs would be eligible for higher levels of residential care if they were to apply for it.

If you are receiving care services through the previous Community Aged Care Package, Extended Aged Care at Home or Extended Aged Care at Home Dementia packages, you will continue to receive these services, but they will have a different name.

Package supplements

Package supplements are available with any of the four levels of Home Care Packages to help with the cost of meeting specific care needs. For example the Z Dementia Supplement is for people with dementia and the R Veterans’ Supplement for veterans with an accepted mental health condition.

Some packages can be specifically for people who are e financially or socially disadvantaged, people with Y housing needs or at risk of homelessness, or for people who live in t rural, remote or isolated areas. Some providers might cater for people with a certain g cultural background or have staff that speak a foreign language.

Your care provider will apply for these subsidies and ensure you meet the eligibility criteria.

For a list of HCP providers, see pages 136 –139 for SA or 151–153 for NT.

What services are provided?

Home Care Package services are based on your individual needs.

Your provider coordinates the care and services to support you at home and these are agreed between you and your provider. Services may include:

Personal assistance with bathing or showering, personal hygiene and grooming, dressing, toileting, and mobility

Assistance with communication, including assistance to address difficulties arising from impaired hearing, sight or speech, or lack of common language. This can also include assistance with the fitting of sensory communication aids, checking hearing aid batteries and assistance in using the telephone

Domestic assistance for household jobs like cleaning, clothes washing and ironing

Food services such as preparing meals or having meals delivered, assistance with using eating utensils and assistance with actual feeding, and providing enteral feeding formula

Nursing services, including dressing wounds by providing bandages, dressings and skin emollients, as well as continence management and assistance in using continence aids and appliances

Assistance in taking your medications

Providing mobility equipment such as crutches, walking frames, wheelchairs and mechanical devices for lifting, bed rail slide sheets and pressure relieving mattresses, and assistance in using those aids

Home Care Packages

Robert McFarlane A snapper and a scribbler

Robert McFarlane A snapper and a scribbler

“Without the help and care of AnglicareSA things would be ten times harder and I wouldn’t be able to do what I’m doing without the care.”

“Without the help and care of AnglicareSA things would be ten times harder and I wouldn’t be able to do what I’m doing without the care.”

Since 2016, AnglicareSA has worked alongside Robert McFarlane to help maintain his independence and happiness at home.

Since 2016, AnglicareSA has worked alongside Robert McFarlane to help maintain his independence and happiness at home.

“I have a carer who comes every morning and showers me and makes my bed and my breakfast but the rest of the day I just get on with it and I look after myself,” Robert says.

“I have a carer who comes every morning and showers me and makes my bed and my breakfast but the rest of the day I just get on with it and I look after myself,” Robert says.

“My physiotherapist comes every fortnight, she’s a wonderful slave driver and really makes me work,” he adds with a grin.

“My physiotherapist comes every fortnight, she’s a wonderful slave driver and really makes me work,” he adds with a grin.

Robert, one of six children who grew up in Brighton, admits he wasn’t a great student at school and ended up leaving in Year 11 ‘really only being good at English and History’.

Robert, one of six children who grew up in Brighton, admits he wasn’t a great student at school and ended up leaving in Year 11 ‘really only being good at English and History’.

“I was especially lucky though at high school in having two great English teachers - Bill Barrett and Colin Thiele (of Storm Boy fame). I was also part of a regular class taught photography by Kodak’s Colin West.

“I was especially lucky though at high school in having two great English teachers - Bill Barrett and Colin Thiele (of Storm Boy fame). I was also part of a regular class taught photography by Kodak’s Colin West.

“I am self-taught as a photographer which means you make lots of mistakes and you don’t make them again.”

“I am self-taught as a photographer which means you make lots of mistakes and you don’t make them again.”

He did, however, go on to become one of Australia’s most distinguished and respected photographers and writers travelling the globe and capturing the everyday and the famous, Cate Blanchett, Toni Collette and Elle McPherson to name a few, in a career spanning six decades.

He did, however, go on to become one of Australia’s most distinguished and respected photographers and writers travelling the globe and capturing the everyday and the famous, Cate Blanchett, Toni Collette and Elle McPherson to name a few, in a career spanning six decades.

Among his prodigious collection of works is a well-known image of Indigenous rights campaigner Charles Perkins, taken in 1963 as Perkins was travelling to his family home late at night on a Sydney bus.

Among his prodigious collection of works is a well-known image of Indigenous rights campaigner Charles Perkins, taken in 1963 as Perkins was travelling to his family home late at night on a Sydney bus.

Robert’s photographs are held in the permanent collections of the Art Gallery of NSW, the National Gallery of Australia, the National Portrait Gallery, the National Library of Australia and numerous private collections.

Robert’s photographs are held in the permanent collections of the Art Gallery of NSW, the National Gallery of Australia, the National Portrait Gallery, the National Library of Australia and numerous private collections.

His love and passion for photography and craft remaining strong to this day, Robert is currently working on book spanning his career.

“Because of three strokes I have had, I don’t move very fast, but the internet allows you to work at the speed of light. My favourite shots are about finding the counterpoints in everyday life and accepting what they are without altering them”.

His love and passion for photography and craft remaining strong to this day, Robert is currently working on book spanning his career. “Because of three strokes I have had, I don’t move very fast, but the internet allows you to work at the speed of light. My favourite shots are about finding the counterpoints in everyday life and accepting what they are without altering them”.

“In September I turned 80, but I don’t need anyone to send me to bed I’m a bit of a night owl watching films and documentaries. I’m a journalist. A snapper. A scribbler.”

“In September I turned 80, but I don’t need anyone to send me to bed I’m a bit of a night owl watching films and documentaries. I’m a journalist. A snapper. A scribbler.”

Personal care

- Personal care

- Domestic assistance; cleaning

- Grocery shopping; meal preparation Group and individual social activities

Domestic assistance; cleaning Grocery shopping; meal preparation Group and individual social activities Home maintenance Transport Nursing Health and wellness services

Home maintenance Transport Nursing Health and wellness services

Call 1800 317 009 and chat with our friendly team today.

Call 1800 317 009 and chat with our friendly team today.

anglicaresa.com.au

anglicaresa.com.au

Art photo book Charles Perkins on the way home from Uni 1963

With our help, you can have peace of mind and do more of what you love.

Art photo book Charles Perkins on the way home from Uni 1963

With our help, you can have peace of mind and do more of what you love.

Home Care Packages

Home maintenance for care of your house or garden

Modifications to the home, like installing safety aids such as alarms, ramps and support rails as well as advising on areas of the home that pose safety risks and suggesting solutions to mitigate those risks

Transport and assistance for appointments or social activities

Encouragement to take part in social and community activities that promote and protect your lifestyle, interests and wellbeing

Services / items not

provided?

The following services or items are not included in a package in any of the four levels of home care:

Using the package money as a source of income for the consumer

Purchase of food, except for enteral feeding requirements

Paying for accommodation such as assistance with home purchase, mortgage payments or rent

Payment of fees or charges for other types of care funded, or jointly funded, by the Australian Government

Home modifications or capital items that are not related to the consumer’s care needs

Travel and accommodation for holidays

Cost of entertainment activities, such as club memberships and tickets to sporting events

Payment for services and items covered by the Medicare Benefits Schedule or the Pharmaceutical Benefits Scheme Gambling activities

Are you eligible?

To receive a Home Care Package you will need to be assessed by an Aged Care Assessment Team (ACAT).

The ACAT helps you, and your carer, determine what kind of care will best meet your needs when you are no longer able to manage on your own.

A member of the service, which may include a doctor, nurse, social worker, and/or other health professional, will meet with you to assess your care needs and how well you are managing at home.

They will identify the right services for your needs and the level of care you require.

The ACAT will give you a letter stating the types of subsidised services you have been approved for and might also put you in contact with organisations in your area that can deliver these services.

For more details about ACAT go to page 13 or call 1800 200 422 to organise an assessment.

Priority

Access to Home Care Packages is managed through a national pool of all available packages. After approval for a HCP you will be placed in a ‘queue’ until a suitable package becomes available. This may take a number of weeks or even months.

AGE YOUR WAY WITH UNITING COMMUNITIES

At home or in supported care

If you want to remain independent in your own home, we can help create the lifestyle you want with our broad range of services, including:

› Home Care Packages

› help around the home

› social activities

› personal care

› allied health support

› respite care.

When the time comes for a higher level of support, our aged care residences in Glenelg and Felixstow feature private gardens, secure grounds and strong local community ties. Whatever you need, we’re here.

Your place in the queue will be determined by your personal needs and circumstances and the time you have been waiting for care since your assessment.

When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice.

You have 56 days from the date you were assigned a package to find a provider and commence services.

You can request an extension, for example if you have trouble finding a service provider, but if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.

Approved providers

An organisation that has been approved by the Government to provide aged care services is called an approved provider.

The Government will pay your approved provider your allocated funding so they can pay the carers and any other bills.

An approved provider can manage your care, liaise with you about your preferences, requirements and care plan but it doesn’t have to be the provider delivering your care.

It is important to know that even though a HCP can only be managed by an approved provider, the care can be delivered by any provider, even one that is not supported by the Government. This gives you more choice as to who delivers your care.

Home Care Agreement

This agreement is made between you and your provider and covers information such as the care and services you will receive and how much they will cost.

Your provider will work with you to develop a care or service plan that is based on your needs.

The care plan you agree to should include:

The exact types of services you will receive

Who will provide which services

How much involvement the service provider will have in managing and coordinating your services

When your services are delivered

Any exit amount the provider will charge to cover administrative cost if you decide to take your package elsewhere or cease care

How much will it cost?

The Government covers most of the cost of care but your provider may ask you to contribute towards the cost of delivering your services, if you can afford to do so.

Depending on the Home Care Package level you are eligible for, the Government pays your approved provider a subsidy toward the cost of your care. This amount is calculated daily and paid monthly to the provider.

Home Care Packages

Home Care Packages

The Government contributes the following amounts to each person receiving a Home Care Package (1 July 2022 rates):

Home Care Package Daily subsidy amount Annual amount

Level 1 $ 25.15 $ 9,179.75

Level 2 $ 44.24 $ 16,147.60

Level 3 $ 96.27 $ 35,138.55

Level 4 $ 145.94 $ 53,268.10

This amount may be supplemented with an additional payment for people with higher care and specialised support needs such as a Dementia, Veterans’ or Housing supplement.

Rates are reviewed generally in March and September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if you are part of a couple.

Any Government funding you receive will be paid directly to the provider who can spend the funds on the items you both agreed to in the Home Care Agreement.

After commencement of your package, you will receive a monthly statement of income, expenditure and the balance of funds enabling you to see how the money is being spent.

How much you will pay

A provider may charge the maximum basic daily fee for a Home Care Package depending on what level you have been given. Maximum fees for each level currently are (20 September rates):

Home Care Package Maximum basic daily fee Fortnight amount

Level 1

$ 10.49 $ 146.86

Level 2 $ 11.09 $ 155.26

Level 3 $ 11.40 $ 159.60

Level 4 $ 11.71 $ 163.94 There may be additional benefits available depending on your personal circumstances, contact My Aged Care on 1800 200 422 for more details. If your income is higher than the Age Pension you may be required to pay extra for your care.

How much extra depends on your income and unavoidable expenses, such as pharmaceutical bills, rent, utilities and other living expenses. However, the maximum amount you can be asked to pay over the maximum basic daily fee for a HCP, is up to 50 percent of your income exceeding the maximum base rate of the Age Pension.

As of 20 September 2022 the Age Pension amount is $936.80 per fortnight for a single person or $1026.50 with the included Maximum Pension Supplement and Energy Supplement. You can negotiate with your provider on the costs of the services and care you receive.

Community Support Inc. provides personalised and professional home care services to help you live Your Life. Your Way.

Community Support Incorporated has been a leading provider of home care services for over 31 years across South Australia. We support you at home and in the community to help you live Your Life. Your Way

To find out more, contact us today!

Telephone 08 8429 1200 Email hello@csisa.org.au Or via our website csisa.org.au

Home Care Packages

csisa.org.au

Home Care Packages

These costs will be agreed upon and fixed in your agreement before you receive any aged care services. This is your legal agreement with your service provider.

No full pensioner will pay an income tested care fee and no part pensioner will pay an income tested care fee greater than $6,114.83 per annum (20 September 2022 rates).

If you have an income of more than $58,318.00 per year, you will pay an income tested care fee on a sliding scale up to a total of $12,229.70 per annum.

However, no one will pay more than $73,378.49 in an income tested care fee over their lifetime (September 2022 rates).

You will only pay an income tested care fee if you can afford to do so. Your income assessment will determine if you can afford to contribute towards the cost of your care.

Your assets, including the family home, are excluded from the means testing arrangements for home care.

Exit fees

HCPs are portable which means that if you are moving to a different area or if you’re not happy with a provider’s services, you can simply take your package and any remaining funds with you to a new provider.

If you decide to change providers, the provider may charge you an exit fee to cover any administrative cost, which will be deducted from any unspent funds.

This is the amount that is ‘left over’ in your HCP budget and it will move with you to a new provider.

If you no longer require your HCP, these unspent funds will be returned to the Government.

Exit fees may vary between providers and the amount should be clearly stated in the Home Care Agreement between you and the provider.

Quality and complaints

The Australian Aged Care Quality and Safety Commission is responsible for the review of aged care services including Government subsidised home care services.

As an independent body, the Commission manages the accreditation of residential aged care services and the quality review of home care services across Australia.

It evaluates these services against the set Aged Care Quality Standards. The Commission is committed to promoting continuous improvement of aged care and ensures that quality and other reporting by service providers is streamlined while supporting accountability information and confidence for consumers.

If you are concerned about the care or services you are receiving, it is recommended that you first try to resolve any issues with your service provider.

If you feel you are not being heard or need help to address the issue, you can contact an aged care advocacy service to help you.

If the matter is not resolved you can make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au

Home Care Packages

Self-managing your HCP

Self-managing your HCP

The person who knows best about you and your needs, is you. After making decisions for yourself throughout your adult life, it makes sense that you would want to maintain that control by self-managing your Home Care Package (HCP).

You may decide to organise and manage the coordination of your own supports in your package rather than utilise a case manager that would commonly deal with your package on your behalf and direct the care and support you receive.

As a consumer, you have every right to exercise that freedom to self manage your package.

Some people who self-manage their own package find they have more choice and control over their HCP than before.

Additionally, people who self-manage their care can cut down on the administration costs and case management fees that they would normally have to pay. This means more of your package funding can go towards the care and services you require.

When you self-manage your HCP, you get to choose an approved provider, pick and manage your support workers, decide when you want to receive these services and negotiate how much you pay for the provided services.

Working in partnership

Choosing to self-manage your own package doesn’t mean you are doing this all by yourself either. The provider you choose will assist you in receiving the correct care and services.

Your provider has an obligation to provide you with all the information you need to successfully self-manage your HCP and support you through the self-managing process.

You will work in partnership with your provider to decide how involved you want to be when it comes to managing your care.

This means you can set boundaries and expectations with your provider on what they should be covering and what tasks you will be organising.

When considering self-management of your package, you need to consider whether you have the time and energy to undertake this role.

For instance, if you have been diagnosed with dementia, it may not be the best option for you. However, you can ask your partner or loved one to self-manage your package on your behalf.

It is important to keep in mind that some providers may have policies around self-management, so you should definitely shop around and enquire with providers about how they support clients who wish to self manage their package.

To learn more about the benefits of self-managing and how to get started, scan the QR code or visit mable.com.au

To learn more about the benefits of self-managing and how to get started, scan the QR code or visit mable.com.au

Private home care

Private home care

Rather than a Government funded service, you may choose a private home care provider. Maybe this is more cost effective for you or there is a waitlist for the Government service you are trying to access.

Private providers deliver the same types of services as Government funded providers. Private home care services are arranged directly between you and the service provider. You pay for all the services provided and there is no Government subsidy.

There is no limit to the number of hours of care provided each week and you can generally increase or decrease the time as your requirements change. With an agreed notice period you are not required to pay for shifts you do not require.

While private home care may seem expensive you may find that it is more cost effective than other institutional alternatives.

There is a wide variety in the level of quality and cost of home care companies. When considering private home care services here are some things to investigate and ask:

Does the provider service your area or do they outsource?

Is it independent or part of a franchise?

Do the owners / operators have experience in home care?

Does the company have appropriate insurance?

Do they have a Service Agreement? It is important so that there’s no misunderstanding about the service and cost to be provided.

Are they flexible? After all, it is all about you.

Do you get to decide what times and days suit your needs?

Is there a criminal background check performed prior to employment with an agency?

How do they determine appropriate staff for your needs?

Is it possible to interview potential carers and make a selection after those interviews?

Do they have male/female workers and can they cater for specific cultural backgrounds? And what is the minimum shift length?

Who will be working in the home? Will there be regular staff providing continuity of care or do they change shifts around?

Is there a professional staff member, such as a Registered Nurse, that provides a plan to meet the needs of the client?

Who is the organisation’s main contact for you?

What additional support is offered within the cost of your care?

For example, are they available 24-hours a day, seven days a week.

You’ll find a list of In Home Care service providers from pages 141–144 for SA and 155 –156 for NT in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.

A well earned rest

Taking some time off from caring is crucial and known as ‘respite’. Respite can be provided in your own home, a community setting or an aged care home.

Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks.

Respite care is provided by residential aged care homes and by community care services under the Carer Gateway.

Accommodation and services include: day care centres that provide respite for a half or full day; in home respite services, including overnight, home and personal care services; activity programs; a break away from home with a support worker; respite for carers of people with dementia and challenging behaviours; respite in an aged care home or overnight in a community setting; and respite for employed carers and for carers seeking to return to work.

Access to respite care is based on priority and need. For respite care in your home or in a day care centre, the respite service provider or the Carer Gateway will assess whether you and your carer are eligible.

The amount of care you receive will depend on your needs and the availability of respite care services.

Centre Based Respite Care

Centre Based Respite Care (CBRC) can provide respite services to carers, offering individualised social and recreational activities.

Through CBRC, you can also attend day programs which may include excursions, outdoor/indoor activities, or holiday programs.

Trained respite workers often undertake client assessments. Need based programs are then developed with you and your carer to help enhance your quality of life.

Cost

There is no charge for assistance provided by Carer Gateway, however, individual service fees may apply.

Community based respite services charge fees according to the type of service being used and your ability to pay.

For more information contact the Carer Gateway on 1800 422 737. Your call will automatically be directed to your nearest State or Territory provider.

Read more about accessing respite in an aged care home on page 71.

Respite at home

Transition care

Regaining your independence

To help improve your independence and confidence at the end of a hospital stay, the Transition Care Program provides short term support and assistance.

The Transition Care Program is goal oriented, time-limited and therapy focused care which can be delivered in your own home or in a home-like ‘live-in’ setting, which may be an aged care home.

To be eligible for transition care, you must be an in patient of a hospital and have been assessed by the Aged Care Assessment Team (ACAT).

Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks if assessed as requiring an extra period of therapeutic care. Seven weeks is the expected average period of support.

Services

Transition care is delivered by approved providers who will offer a package of services including a range of low intensity therapy services and nursing support and/or personal care services.

Low intensity therapy services may include:  counselling and social work  dietetics  occupational therapy

Personal care services may include: help with showering and dressing assistance with eating and eating aids  managing incontinence

Fees

physiotherapy  podiatry  speech therapy

transport to appointments help with mobility and communication

You may be charged a contribution fee to cover the cost of your transition care. Talk to your provider about what fees apply and how much you need to pay.

For transition care received in your own home, the maximum amount is currently $11.71 per day (20 September 2022 rates), which is 17.5 percent of the single Age Pension.

For care delivered in a ‘live-in’ setting, such as a residential aged care facility, the maximum amount you can be asked to pay is $56.87 per day, or 85 percent of the single Age Pension (20 September 2022 rates).

Access to transition care is offered on a needs basis and not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more about how to access the transition care program.

Aged care homes offering transition care beds are listed in the residential aged care tables from page 107.

Flexible restorative care

To help regain your independence if you have not been admitted to hospital, the Government has introduced a flexible care option.

You may benefit from the Short Term Restorative Care (STRC) program if you have been sick or had a fall and your mobility is temporarily impaired. The program focuses on regaining wellbeing over a short period of time, with a maximum of eight weeks.

Federal Government created the program to reverse or slow functional decline in older people and help improve their health and wellbeing through the time-limited service.

The ultimate aim is to avoid you having to access ongoing in home care services or residential care.

The program is designed around improving your capabilities at performing everyday tasks you may be having difficulties with.

A team of professionals would provide the service to help you adjust to the differences in your abilities.

This could involve activities and exercises that will benefit your mobility or could result in home modifications to make everyday tasks more manageable.

You will be able to choose the services you want to be provided so the assistance you receive will be tailored to your specific needs.

Services can be delivered at your home, in a nursing home or a combination of both.

You may need to pay a small fee, although you won’t have to pay an accommodation payment if you receive STRC in a nursing home setting.

The STRC program is not linked to any other Government funded home support and you will be able to access the program even if you’re already receiving support through the CHSP.

You will not be eligible to receive the STRC program if you are currently:

Receiving a Government funded Home Care Package

Have received transition care in the last six months

Live in residential aged care

You do need an assessment to access the program.

This assessment is done by the Aged Care Assessment Team (ACAT) and is only valid for six months. You can access the STRC program twice over a 12 month period.

Read more about ACAT on page 13 or call My Aged Care on 1800 200 422 for more information about STRC.

Flexible restorative care

Day Therapy Centres Day Therapy Centres

Day Therapy Centres (DTC) offer services to older people living in the community and residents of Government funded aged care homes.

There are more than 140 Day Therapy Centres Australia-wide offering: physiotherapy social work occupational therapy preventative and/or personal therapies speech therapy transport to and from the DTC podiatry food at the DTC diversional therapy and many other services

DTC can assist to either recover or maintain a level of independence. Generally, the DTC will develop an agreed care plan for you and this may include recommendations for therapy and referrals to other service providers where necessary.

You may be required to pay a small negotiated fee for services, however, if you are unable to pay you may not be refused access to DTC services.

If you find yourself in need of therapy services like those listed, you will need to find out if you’re eligible via a RAS assessment.

Call My Aged Care on 1800 200 422 for an assessment, ask for a referral code, and then choose the DTC you want. You’ll find a list of DTC on page 146 of this Guide for SA and 156 for NT

Centre Based Care services

Centre Based Care

Centre Based Care (CBC) offers care in a ‘centre’ setting and may include structured group activities designed to develop, maintain or support the capacity for independent living and social interaction.

CBC provides the perfect setting to meet new people, and feel connected and engaged with your local community.

There are various, individualised CBC services offered to you, as well as your carers.

Some of the types of CBC services offered may include: Social support provided in a group setting through structured and diversionary activities

Group excursions/outings conducted by centre staff but held away from the centre

Light refreshments as well as meals

Transport associated with getting to and from the centre as well as for outings/excursions/day trips

Respite for carers

Overnight care

Allied health services

What can I expect from CBC?

The programs organised by CBC service providers aim to provide you with companionship and entertainment, while enhancing your quality of life and stimulating you emotionally, mentally and physically.

The centres may also focus on health and wellbeing by providing daily exercise programs and access to allied health needs such as diversional therapy, occupational therapy, access to podiatry, and physiotherapy.

Some centres may provide meals and a range of other services such as hairdressing, social support or continence and toileting support.

Interactive activities at these centres may include arts and craft, cooking, history, gardening, self help, and mutual problem solving.

Types of CBC services available include day care, dementia day care, overnight respite, dementia group, social group, and respite care.

CBC fees and charges may vary from centre-to-centre, with some CBCs charging a daily fee to cover everything from transport to group excursions/outings, and meals or light refreshments.

Ensure you enquire about the fees and charges involved before using CBC services.

For a list of CBC services, see pages 144 –145 for SA and 157 for NT.

Veterans’ support

If you are a veteran, war widow or widower, you may be in line to receive extra help in your home from the Department of Veterans’ Affairs.

If you are having a hard time doing the regular household chores, struggling to get in and out of the shower or bath safely, or if you just can’t manage the gardening or household maintenance, then the Veterans’ Home Care (VHC) program could organise people to help you. The VHC program offers a range of services including domestic assistance, personal care, safety related home and garden maintenance, or respite care in your own home or residential care facility.

If you have specific medical care needs or need more intensive assistance, a nurse from the Community Nursing program may be able to help you stay in your own home for longer. Services may include medication management, wound care or hygiene assistance.

To receive these services, you need to be referred for an assessment by an appropriate health professional. This could be your GP, a treating doctor in hospital, a hospital discharge planner or a VHC assessment agency.

Call the Veterans’ Home Care Assessment Agency on 1300 550 450 to find out what support services are available to you and how you can access them.

Veterans’ support

The

The importance of nutrition

Good nutrition is important at any age but it becomes even more important as you get older.

Food is such an important part of the human experience, but it can be harder to continue enjoying food when your body doesn’t process what you enjoy the same way it did when you were younger.

Maintaining a healthy body is all about making good choices, such as being active and eating healthy, which also assists with living independently for longer.

Making the right food choices doesn’t mean you can’t still indulge and enjoy your favourite treats. It’s all about balance.

Good nutrients can reduce the risk of developing a lot of diseases and illnesses, like weakening muscles and bones, or chronic health problems, such as high blood pressure, diabetes, high cholesterol, or osteoporosis.

Poor nutrition can result in weight loss or weight gain, and impact the security of your immune system, making the likelihood of catching illnesses, like the flu, more common.

Since your immune system already weakens as you age, it’s important to put as many preventative measures in place as possible.

Food and your body

Food is a huge source of fuel for the body to keep it moving and energised, it’s important to fill the tank with what your body needs.

As you age, your calorie intake will decrease. This can be a bit difficult because you still need to maintain the same amount of nutrients, if not increase them.

Taste and smell can also decrease as you age, so to counterbalance that you need more flavourful food or pleasant smelling food to increase your appetite.

Changes in your diet for optimum nutrients

If you aren’t getting enough vitamins from your food, it may be worth talking to your doctor about adding specific supplements into your diet to help you get to the levels you need.

However, never substitute supplements for food, they should only be used to assist.

Eating nutrient-rich foods could include vegetables and fruits, beans, lentils, nuts and seeds, low-fat dairy, and lean meat.

These types of foods are rich in vitamins, minerals, proteins, carbohydrates and fats that are vital to an ageing body.

Fibre is another essential for older people in maintaining a healthy digestive system, which is also beneficial to good cholesterol levels.

Minimising salt intake and reducing processed food is important. Junk food generally has a lot of calories but no nutritional value. Keeping hydrated by drinking enough water is also vital to a healthy body.

The best option for reaching optimum nutrition goals is to create an action plan for healthy eating. Consult your doctor or dietitian to organise the best fit for you.

Nutrition

Assistive technology

Assistive technology options

The changes that occur with ageing can lead to problems with mobility, such as unsteadiness while walking, difficulty getting in and out of a chair, or falls.

These are reportedly the top mobility problems experienced by older people and a major cause of injury and death.

Muscle weakness, joint problems, pain, disease and neurological difficulties can also contribute to mobility problems.

Keeping mobile can give you the opportunity to maintain independence in order to fulfil daily tasks and live happily in your own home.

Although light physical activity can help you improve your mobility and remain independent, some people also find comfort and assistance in mobility equipment or aids which aim to help them live more satisfying and productive lives.

Mobility aids can assist you

There are several different types of mobility aids available which can help you maintain independence and safety, assist in walking and moving about, helping you with personal care, making it easier for you to remain socially active, and maintain your quality of life.

Some of the equipment available includes:

Mobility aids – Aids which can help to prevent falls include walking sticks or frames, wheelie walkers, manual and motorised wheelchairs and scooters.

Personal care – Including shower stools or chairs, shower hoses, bath seats and boards, over-toilet frames, commodes, urinals, continence pads and supplies, aids to assist with dressing or managing medications.

Home safety – Some of the aids which can assist you around the house during day-to-day living may include handrails, ramps, tap turners, non-slip mats, easy-grip utensils, and easy-pour kettles.

Assistive technology solutions

To remain independent and in good health, it’s important that you can look after yourself, move, eat and drink well, stay connected, and have fun. Fortunately, there are a range of assistive technology solutions that can support you to achieve all of this, such as technology to help you:

Prepare your own meals and eat or drink independently

Communicate and stay connected

Move around your home and community

Manage your own personal care such as bathing or dressing

Use your computer, tablet, or phone

Participate in sports and other recreational activities

Undertake daily tasks safely

It can be difficult to know what the best solutions for your needs are so it is a good idea to speak to your health professional for advice.

Continence

Understanding and managing continence problems

With one in four Australians experiencing bladder and/or bowel control problems, incontinence is nothing to be ashamed of.

Common problems include leakage from the bladder and/or bowel, urgency, waking frequently at night to pass urine, and constipation.

Whilst incontinence affects people of all ages and genders, it is more common in women, with studies showing 80 percent of people with urinary incontinence are women, and problems become more common as you age.

The good news about incontinence is that, in most cases, it can be either cured or better managed so it doesn’t disrupt your everyday life.

What is incontinence?

There are two types of continence problems:

Urinary incontinence, which can appear in different levels of severity, for instance, it could involve ‘leaking’ when you laugh, sneeze, or cough, or it could mean complete loss of control over your bladder

Faecal incontinence, referring to bowel leakage or involuntary bowel movements but may also include excessive wind or straining

If you have either, you should talk to your doctor for professional advice on how to manage the condition.

While incontinence can appear at any stage of your life, the risk of developing incontinence is more increased in older people. Generally, incontinence is linked to other health conditions, such as dementia, diabetes, heart conditions, or prostate problems.

Create good habits

It’s important to keep good bladder and bowel habits to reduce the risk of incontinence. The Continence Foundation of Australia recommends making changes to your diet and lifestyle that can make all the difference in managing your incontinence.

Drink six to eight glasses of fluid a day, as shying away from drinking to try to stop bladder control issues can actually exacerbate the problem. Make sure there’s enough fibre in your diet and limit tea, coffee and alcohol. Take your time to empty your bladder properly, don’t strain or go to the toilet ‘just in case’.

Incorporating exercise in your daily routine can have a good effect on your bowel movements and strengthen your pelvic floor.

The pelvic floor muscles support the bladder and bowel and play an important role in bladder and bowel control.

Where to get help?

If you’re experiencing bladder or bowel control issues it’s important to have a continence assessment to rule out any underlying medical problems.

Speak to your GP or call the National Continence Helpline on 1800 330 066 for more information.

They can provide information and advice, connect you to a wide range of professionals who can help with continence management and help you understand what different continence aids and subsidies may be available to you.

Products for incontinence

There are a lot of products available these days that can help with managing your incontinence, no matter the severity. These products include disposable or reusable pads and pants, mattress and chair protectors, catheters, and more. Most of these incontinence aids can be found in supermarkets and pharmacies for purchase.

If you need extra assistance, you can engage the help of a continence nurse advisor, who can discuss your needs and help you find products that will best manage your incontinence.

If you receive support through the Commonwealth Home Support Programme (CHSP), you can access continence advisory services, or if you have a Home Care Package (HCP), you may be able to receive funding from the Government for incontinence aids.

Additionally, the Government’s Continence Aids Payment Scheme (CAPS) is available to people with permanent or severe incontinence. You cannot access CAPS if you receive a Home Care Package. Visit the Department of Health website at health.gov.au for more information.

Continence

If your situation is urgent then the ACAT will assess you as quickly as possible

Residential Care

f low chart

self-funded aged care home

At anytime!

You can find someone to help you:

Placement consultant

Aged care advisor Social worker Case manager Hospital discharge planner

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

These professionals know the system really well and their help can make your search much easier.

Other useful people: Financial advisor Health fund Veterans’ Affairs Local council

Remember it takes anything from a few weeks up to more than a few months to find the care home that suits you

Aged care homes

If you are unable to continue living independently at home, you may choose to move into an aged care home.

The Australian Government regulates and funds the provision of much of the aged care in Australia.

‘Aged care home’ is the term most commonly used, but you may also find this type of accommodation referred to as nursing home, aged care facility, residential aged care, or high and low care facility. All of these terms can be used interchangeably to describe the same type of living arrangement.

Entry into a Government funded aged care home requires approval by an Aged Care Assessment Team (ACAT).

There are also non Government funded aged care homes which are called supported or assisted living complexes. These do not require ACAT or Government approval.

Where do I start?

If you, or someone close to you, feel you are in need of some form of residential care, you can speak with your doctor, who can make initial contact with My Aged Care.

You can also contact My Aged Care direct or a representative, like a family member or friend, can do this on your behalf. Call 1800 200 422 to organise an ACAT assessment. See page 13 for information about ACAT.

The next step

After being approved by an ACAT for Government funded residential care, you may begin looking for your future home. You can do this yourself or you can hire a placement consultant who can make the job much easier for you.

It is important to know and understand the types of homes available in your area as this may affect the cost and services you receive.

It is also recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will enable you to gauge the feel and culture of the home.

Homes and their services

Aged care homes provide accommodation ranging from single rooms with ensuites to rooms with shared bathroom facilities.

They must provide specified care and services to all residents at no additional cost.

Services that must be provided at no additional charge for all residents who need them, irrespective of their level of care needs, include:

basic accommodation related services such as beds, mattresses, linen, bedside lockers and chairs

Aged care homes

Aged care homes

general laundry and cleaning services maintenance of buildings and grounds utilities such as electricity and water the provision of staff continuously on call to provide emergency assistance assistance with personal care such as bathing, going to the toilet, eating and dressing assistance with mobility and communication assistance in obtaining specialised therapy services, or a health practitioner service meals, including special diets toiletry goods such as towels, washers, soap and toilet paper support for people with cognitive impairment like dementia social and recreational activities rehabilitation support

Additional services as appropriate to individual care needs where a fee may apply include: goods to assist with toileting and continence aids therapy services such as speech therapy, podiatry, occupational, recreational and physiotherapy registered nurses to assess, plan and manage care, including complex pain or wound management, palliative care program, special feeding, dialysis and oxygen therapy

Feel at home with Helping Hand

We are a trusted not-for-profit organisation with 70 years’ experience in creating communities and experiences for older people to live their best lives.

Home Care Services

With services to keep your home tidy, gardening and home maintenance, transport, personal care and so much more, we can help you stay at home longer.

Residential Care in Adelaide and regional South Australia

Family and community are central to our homes. Residents and visitors enjoy cosy and comfortable areas, as well as landscaped gardens. You’ll enjoy a quality lifestyle with seasonal menus, social activities as well as hairdressing and allied health services available onsite.

Visit www.helpinghand.org.au or call 1300 653 600

Home Care | Residential Care | Respite | Retirement Living

For people with dementia, it is important to ask a home whether it offers separate or secure dementia specific units or wings.

Some nursing homes may have a secure garden area specifically designed for people with dementia, which is generally attached to the secure dementia unit.

There are homes that cater to a specific cultural and linguistic group or may offer culturally appropriate services. See pages 139 –140 for SA and 154 –155 for NT for a list of culturally appropriate care homes and services g

Pets can help lessen feelings of loneliness and isolation, and some homes are happy to accommodate you and your pet.

Some nursing homes even have live-in pets. You’ll find these C listed in the directory section of this guide, starting on page 114 for SA and 149 for NT.

Accreditation and certification

All Government funded care homes must meet required accreditation standards and demonstrate continuous improvement with regard to the quality of care and services provided to residents.

The standards that must be met cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement, and safety and security.

Aged care homes

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Residential Aged Care Call 1800 317 009 to chat with our friendly team today. anglicaresa.com.au

With our help, you can have peace of mind and do more of what you love.

Aged care homes

The Aged Care Quality and Safety Commission is responsible for the review of aged care homes.

It monitors residential aged care services to ensure their compliance with the accreditation standards.

You can ask the provider for the accreditation status of the home or access reports and find information about the process on the Commission’s website – agedcarequality.gov.au

Quality standards

The Aged Care Quality Standards were introduced in 2019 as a new measure of quality in aged care.

The eight new standards have a much stronger focus on consumers to help them make informed decisions about aged care services.

It gives consumers confidence that aged care providers will work in partnership with them and their families to deliver care that supports their health, wellbeing and quality of life.

The new Quality Standards include the following focus areas: Consumer dignity and choice Ongoing assessment and planning with consumers

Personal care and clinical care Services and supports for daily living Organisation’s service environment

Feedback and complaints Human resources

Organisational governance

Each of the standards looks at three key aspects: What is the outcome for the consumer What are the expectations of the organisation What are the organisational requirements to show that the standard has been met

The new standards revolve around consumers, their families and the staff providing care.

This partnership between the provider and consumer needs to work in order for the eight areas to succeed.

All Government funded aged care homes and home care services are measured against the new standards, and organisations must be able to provide evidence of their compliance and performance with the Quality Standards.

Considering aged care for a loved one?

At Bupa Aged Care, whether for respite short-stay care or as a new home, our experienced registered nurses and carers aim to provide the care each resident needs, in the way they prefer.

Care is first and foremost

We embrace and support residents to live their day their way, with teams dedicated to their wellbeing.

People rarely expect to need aged care, but if your family does, we’ll guide you through the steps.

Bupa Campbelltown

1 Steele Street, Campbelltown, SA 5074

Bupa Enfield

5 Bradford Court, Enfield, SA 5085

Bupa Morphettville

29-31 Austral Terrace, Morphettville, SA 5043

Bupa Woodville

104 Woodville Road Woodville, SA 5011

To book a visit with one of our homes in South Australia, call us on 1800 718 357 or visit

bupaagedcare.com.au/region/adelaide

Admission to one of our Bupa Aged Care homes is subject to availability and your care needs.

Charter of Rights

Supporting the Aged Care Quality Standards is a single Charter of Aged Care Rights, protecting the rights of consumers receiving aged care services and their right to be properly looked after, treated well and given high quality care and services.

All aged care providers have to provide a personally signed copy of the Charter of Rights to every one of their residents or care recipients.

The Charter covers 14 fundamental protections stating all older Australians receiving any type of Government funded aged care supports have the right to:

1. Safe and high quality care and services;

2. be treated with dignity and respect;

3. have your identity, culture and diversity valued and supported;

4. live without abuse and neglect;

5. be informed about your care and services in a way you understand;

6. access all information about yourself, including information about your rights, care and services;

7. have control over and make choice about your care and personal and social life, including where the choices involve personal risk;

8. have control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions;

9. your independence;

10. be listened to and understood;

11. have a person of your choice, including an aged care advocate, support you or speak on your behalf;

12. complain free from reprisal and to have your complaints dealt with fairly and promptly;

13. personal privacy and to have your personal information protected;

14. exercise your rights without it adversely affecting the way you are treated.

You should receive a copy of the Charter signed by your provider, and you or your representative will be asked to sign the Charter to acknowledge that your provider has given you information about your rights in relation to the aged care service under the Charter.

As a consumer, you have the option of signing the Charter of Aged Care Rights, however, even if you choose not to sign the document you can still access care and services.

Call the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au for more information.

Complaints

If you have concerns or are unhappy about the standard of care you are receiving, you or your representatives are strongly encouraged to firstly take all complaints to the facility management for resolution.

Aged care homes

Aged care homes

It’s always best to address concerns rather than leaving it to escalate. If you don’t feel comfortable to deal with it yourself, you can ask an advocacy service to help you.

If the matter is not resolved, you can then make complaints to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .

Anyone can make a complaint about anything that may constitute a breach of the service provider’s responsibilities to past or present residents.

Costs for residential care

Aged care homes charge a range of fees to cover the cost of care, accommodation and living expenses, and these can vary enormously between facilities, and from resident to resident.

Understanding the rules and seeking specialist advice from an aged care financial advisor to minimise costs is recommended. See page 95 for more information on financial advice.

Both your income and financial assets affect your entitlements. The income and asset tests are combined, to ensure a consistent fees policy.

eart,

Care from the since 1880

Linsell Lodge Aged Care Centre is all about choice, lifestyle and belonging.

We’d love to really get to know you – your favourite food, sports team and TV shows; your hobbies and stories; family and friends; and everything else that makes you comfortable and happy – because we don’t have clients, only family.

Come and chat with us about our 24-hour care, tasty meals, recreational and spiritual programs, specialist services, and how we can tailor these and more, to your specific needs.

This will address the issue of asset rich, income poor residents paying for all of their accommodation and nothing for care, and the income rich, asset poor residents paying for their care but not for accommodation.

The cost of care is divided into three parts

Daily care fees

Accommodation payments

Means tested care fee

Daily care fee

As a resident in an aged care home you are asked to pay a daily fee as a contribution towards the cost of care and living expenses, such as meals and refreshments, cleaning, laundry, heating and cooling, as well as social activities.

In addition, the daily fee contributes to the costs for personal care, including assistance with daily living such as bathing, dressing and toileting, assistance with mobility aids, therapy, and certain medical and pharmaceutical services.

The maximum Basic Daily Fee for all permanent residents who enter an aged care home is 85 percent of the maximum base rate of the Age Pension for a single person.

This is the same amount you will be charged if you’re staying in a nursing home for a temporary stay as a respite resident. It is generally adjusted each March and September at the same time as the Age Pension.

As of 20 September 2022, the maximum Basic Daily Fee is $56.87 per day for all full pensioners and some part pensioners.

Depending on your income and level of care, you may also be asked to pay an income tested fee as part of the daily fees. However, this does not apply to respite residents in aged care.

If you do receive income other than your pension, you will be assessed by Centrelink, or Veterans’ Affairs if you are a veteran, to determine how much extra you can be asked to pay as an income tested fee.

If you were a permanent resident in an aged care home, prior to 20 March 2008, you will continue to be subject to the pre 20 March 2008 rules governing the Basic Daily Fee unless you are discharged from permanent aged care for a continuous 28 days.

Accommodation payments

Accommodation payments are different from daily care fees. They are used by the aged care home as capital funding to improve the quality of the buildings and services they provide.

Aged care homes

Para Hills Residential Care

Providing excellent nursing and personal care in a spacious, home away from home since 1983.

With a range of rooms, freshly prepared meals and a lively entertainment program, find out why we’re the right choice for families like yours.

Aged care homes

Not everyone pays an accommodation payment. It depends on the value of your assets and income at the time of entry into care.

If you have more than $55,000 in assets and income, you can be asked to pay an accommodation payment, but you must be left with at least $55,000 in assets after your payment (Rates as at 20 September 2022).

Means tested care fee

The means tested care fee is an extra contribution on top of the other residential aged care payments, and the amount can differ from person to person.

The means tested care fee will incorporate your financial assets and your income, and then determine how much you will be contributing to the cost of your personal and clinical care services.

This contribution amount can fluctuate depending on if your income or assets change.

There are annual and lifetime caps on the means tested care fee. There is an annual cap of $30,574.33 that will apply to your means tested contribution to your care costs, together with a lifetime cap of $73,378.49 (20 September 2022 rates).

Depending on your personal financial situation, you may not have to pay this contribution towards the cost of your care.

Oakwood Aged Care is a 78 bed facility located in a peaceful, residential area of Enfield, SA. Surrounded by tranquil gardens and secluded courtyards our spacious bedrooms and relaxation zones allow our residents to enjoy a variety of lifestyle choices in a relaxing, homelike environment.

How much will I pay?

If you can afford to, you will pay a basic fee of up to 85 percent of the maximum base rate of the Age Pension for a single person, a means tested (your income and assets combined) contribution to your accommodation, and a means tested contribution to your care.

The maximum means tested contribution will be allocated toward your accommodation payment until the full cost is paid and then toward your care fee.

The family home will continue to be exempt from the aged care assets test if occupied by a spouse or other protected person.

Any income tested contributions you may have made as a recipient of Home Care Packages will be taken into account in calculating lifetime care expenditure.

The treatment of the family home will not change from the current arrangements, for example if it is occupied by a spouse or protected person.

Even when the value of your former home is included as an assessable asset, its value will be capped at $186,331.20 (September 2022 prices). It is only counted in determining your ability to pay for your accommodation.

Aged care homes

Ashman Grove Residential Aged Care

Nestled in a wide, tree lined street and adjacent to a large park, Ashman Grove is an 87 bed purpose‑built residential aged care facility conveniently located on the northern edge of Adelaide’s CBD.

ashman.com.au

Semaphore Residential Care Centre

With the shimmering sea as the background, Semaphore Residential Care Centre is a place where the outdoors constantly beckons. The expansive return verandah and sundeck offer uninterrupted views of the picturesque coastline and beach side activities.

semrac.com.au

RAD and DAP explained

Choose how you pay

When moving into an aged care home, if you have the capacity to contribute to the cost of your accommodation, you can now choose how you pay for it.

You have a choice of three options, however, if you start with one option and change your mind, you have up to 28 days from the date you move into the care home to decide how you wish to pay.

Payment Option 1: Refundable Accommodation Deposit (RAD)

This is a single payment made to the care home and works similar to an interest-free loan.

The balance of the deposit is guaranteed to be refunded when you leave the home, but only after any amounts which have been used to pay for agreed services have been deducted.

Payment Option 2: Daily Accommodation Payment (DAP)

In this option, you pay a periodic payment (usually on a monthly basis) for your accommodation; it is calculated based on the daily rate of the RAD.

To calculate the daily payment equivalent of the refundable deposit, the RAD is multiplied by the Maximum Permissible Interest Rate (MPIR) and divided by 365 days.

The MPIR is set by the Government and is updated every three months –as of 1 October 2022, it is 6.31 percent.

The daily payment amount must be equivalent to the refundable deposit amount and is the maximum you can be charged per day for the room.

These periodical payments are not refunded when you leave the home.

Payment Option 3: Combination payment of RAD and DAP

If you wish you can also choose to pay a combination of both a RAD and a DAP. For example, let’s assume the RAD is $400,000 but you want to only pay half of a deposit ($200,000) and the other as a DAP.

Use this formula to calculate the DAP: (Balance of price x MPIR) / 365 = ($400,000 - $200,000) x 6.31% / 365 = $34.57 per day (MPIR from 1 October 2022).

Or use our easy to use fee estimator calculator on agedcareguide.com.au/nursing-home-fee-estimator

For further information, call My Aged Care on 1800 200 422 or Centrelink on 13 23 00, or discuss with a placement consultant or financial advisor.

Disclaimer - This information is a summary of the main provisions relating to aged care costs and while care has been taken to ensure that it is current on date of publication, it should not be taken as an authoritative source. Please phone 1800 200 422 for more complete, up-to-date information.

residents love it. The feeling’s mutual.”

Kelly Menhennett, Life Care Musician In Residence

Life Care is taking a refreshing approach to residential aged care. That’s one of the reasons why we were the first to add a Musician In Residence to our team. Music is an integral part of life for many of our residents, and we wanted to bring a new level of excellence to their experience. Kelly Menhennett is a national award-winning singer-songwriter who has graced the stages of WOMADelaide and festivals around the world. At Life Care, Kelly and her golden retriever Murphy bring musical excellence, engaging conversation and an occasional pat to our residents every week. It’s yet another reason we’re known as an innovative leader in the aged care industry. Deciding to move into residential care is always going to be difficult, but we do everything we can to ensure it’s a step forward, not a step back.

Every moment of the journey. Life Care. Call 1800 555 990 to enquire or visit lifecare.org.au to find out more.

“The

Applying to a home

As soon as you have been approved by an Aged Care Assessment Team (ACAT) for Government funded residential care, you can begin looking for your future home.

You can do this yourself or you can hire a placement consultant to do this for you.

When searching for nursing homes, decide what features are important to you. Are you looking for an extra service facility, a specific cultural environment or a facility with pets?

It is important to know and understand the types of homes that are available in your area because this may affect the cost and services you receive.

It is recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will allow you to get a feel for the culture of the home and its surroundings.

You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to move into.

When you have narrowed down which homes would suit your needs and wants, it is best to apply to a number of homes to increase your chances of finding a place quickly.

Waiting for residential care

Some aged care homes may have wait lists and the length of these varies between homes. If your situation is urgent, please inform the staff at the home.

Aged care homes cannot predict or know when a vacancy will occur, so it is important to keep in regular contact with the aged care homes to ensure they are aware you are still interested in admission to their home.

If you’ve engaged the services of a placement consultant they will monitor vacancies for you.

What happens when a vacancy occurs?

The person in charge at the aged care home will either ring you, your carer or family directly, or phone the social worker if you are in hospital.

You may be asked to make a decision within hours because there are usually other people also waiting.

You, or the relevant hospital worker, will need to arrange for your transfer to the home as soon as is practicable.

If you are unable to move into a home straight away, you will be given seven days after you have agreed to accept the place to move in. This is called pre-entry leave.

Applying to a home

Deciding on a home

From the date of acceptance you may be charged for your care and be eligible to receive financial assistance from the Government.

Be aware that if you move into an aged care home that’s not your first choice, your priority on the waiting list of your preferred home will drop.

It is not acceptable to be charged any fees, or be expected to make any donation, before you formally accept a place in an aged care home.

Deciding on a home

There are a number of things to consider when deciding which aged care home will best suit your needs.

The following is a brief checklist:

Is the home clean, fresh and in good repair?

Are the staff warm and friendly? You want to be able to feel at ease and comfortable in communicating with the staff.

How many staff work at the home and what is the night time ratio of staff to residents?

Is the home secure, particularly at night?

Are there keypad locks on the doors or are CCTV cameras installed?

Does the home have the provision for you to age in place and remain as your care needs increase?

Do they offer single rooms with ensuite?

If you are looking to move into a home with your spouse, is this provision available?

Are clothes laundered on or off site?

Does the room have access to a private phone line, internet connection or pay TV?

Are the floor coverings clean and fresh, or is there an odour throughout the home?

Is the room temperature comfortable for you, and are you able to control your own room temperature?

What personal items and furnishings can you bring into the home, and what provisions are there for storage of personal items?

Inspect the kitchen if possible, and find out if meals are cooked on site or are delivered.

Are the meals flexible and will they meet your special requirements?

Are there spaces for you to meet with family and friends and to celebrate special events?

If you like pets, find out if the home is pet friendly and either has pets at the home or a visiting pet program.

Be sure to enquire about the range of activities available and entertainment programs. These are vital for your ongoing wellbeing.

Equally beneficial are outdoor areas or gardens; if relevant, check whether they are secure.

Other services you may be looking for include a hairdressing salon, on site café, a chapel or provision for church services.

Moving into a home

The process of moving in is often referred to as the ‘admission process’ and starts with an initial introduction, orientation and assessment.

During the assessment a staff member will gather information including medical conditions, family history, food preferences, social and recreational likes and dislikes, and interests. This information will be used to create a care plan. The care plan is updated regularly and you can request to see a copy at any time.

Family members and carers are welcome to assist in identifying social and care needs.

What can you bring with you?

Your aged care home will already have most of the furniture and furnishings, such as beds, chairs, wardrobe, curtains and floor coverings, so it may be helpful to directly ask the home what you can bring with you.

Personal items

Having personal belongings around you may help you to feel at home in your new environment.

Some people may like to bring family photographs, their favourite films, books, music or other treasured items.

Moving into a home

Moving into a home

Clothing

It is important to ensure that personal clothing is properly labelled. Most nursing homes will launder your clothing either on site or through a laundry service.

Bring enough clothing to allow for items being washed as it might take a couple of days before clean laundry is returned to you.

Because of the large volume of washing, nursing home laundries often use commercial washing and drying machines, so make sure your clothes are machine washable and labelled with your full name.

Continence aids

Residents with higher level care needs who require products for the management of incontinence will have these provided by the aged care home. Other residents may be required to purchase these items.

Radios, TVs, computers, digital clocks

Residents can bring with them their preferred electrical and electronic items. Each item will be checked, tested and tagged for use.

Medication

It is important that you bring all prescription medication you’re currently taking with you on admission.

Care staff will manage and administer the medication to ensure safe and quality use of your medicines.

Topical creams, herbal remedies, vitamins and elixirs, which are non prescription items, should be declared to the staff.

Toiletries

The aged care home supplies the basic necessities such as toothpaste, soap and toilet tissue. Specific items or particular brands need to be purchased at your own expense.

Mobility and wheelchairs

Wheelchairs, scooters, walking frames, and other mobility aids will be assessed to ensure that these are appropriate to your current situation. The maintenance and upkeep of scooters and wheelchairs is your responsibility.

Making the transition

Once you have been offered a place in an aged care home, it is also important to organise your medical and financial matters, and who you will need to tell about your move.

If you have not done so already, this is a good time to talk to your loved ones about your wishes for your future medical care. Writing your wishes in a letter or statement can help guide health professionals and those close to you if you become seriously ill or injured and are unable to make decisions about your own care.

Daily living

Daily living in a nursing home

Moving house is often stressful and it may take time to settle into your new environment. Here’s what you can expect from life in a nursing home.

If you are thinking about moving into a nursing home you’re likely to experience a massive range of emotions, varying from relief and excitement to uncertainty and apprehension.

Living in a nursing home will be different and it may take a while for you to settle into your new life.

Generally life in a nursing home will be easier for you, and many residents have reported they actually enjoy an enhanced quality of life.

It’s your home

While areas such as the dining room and lounge are communal, your room is your own. Nursing homes positively encourage you to bring personal items for your room, such as pictures and smaller pieces of furniture.

Social aspects and routines

Chances are you’ve moved from living in a house on your own or with a partner, so you’ll need to get used to a few more people being around.

However, the choice is yours as to how social you want to be. You can choose to be social in the communal areas and spend time with other residents or simply find a quiet corner or remain in your room.

Living in Good Company with RSL Care SA

A proud not for profit charitable care provider celebrating over 100 years of providing a range of care and support services to meet the needs of the community.

Our residential aged care facilities have dedicated, skilled and caring staff available around the clock for our resident’s various needs. Additional support services are provided by physiotherapists, visiting doctors and other health practitioners. We pride ourselves on the holistic and individualised care we provide. Meals are prepared fresh onsite every day by chefs, and there are plenty of activities to help keep residents active and engaged, which is an important part of daily life.

Our brand new Romani facility in Murray Bridge, is taking applications ahead of opening in February 2023. A state of the art facility delivering high quality care and services. Romani has a café, hairdresser, allied health support, doctor’s rooms, and every bedroom has outdoor access where residents can safely enjoy delightful gardens and courtyards.

If you like the idea of Living in Good Company, please contact us to arrange a suitable time to come and see for yourself. Phone: 08 8379 2600 | www.rslcaresa.com.au

Romani, Murray Bridge

Many nursing homes have strong links to the local community. You can choose to get involved with activities such as meeting local school children or people from other groups.

As well as adjusting to new people, there may be some changes to your daily routines, such as slightly different meal and shower times.

Multiple activities

Nursing homes offer many activities such as exercise classes, religious services, bingo, arts and craft, concerts and outings. It doesn’t mean you have to take part, you still decide.

You can continue to enjoy your usual activities outside the nursing home, such as meeting friends in your favourite coffee shop.

Partners and pets

Some homes offer rooms so couples can continue living together even if they have different care and support needs.

While most homes do not allow residents to have their personal pets, many homes now have ‘live-in’ animals such as cats, dogs and birds. Some nursing homes also arrange for a variety of animals to visit.

Family and friends

Your family and friends are always encouraged to visit and many nursing homes also have special areas available for private functions. This means you can still hold special events for family and friends.

Daily living

Resident Agreement

Resident Agreement

The Resident Agreement is a legal agreement between you and your aged care home.

Before you move in, an aged care home will offer you a Resident Agreement to sign, which may cover things like the services you will receive, the fees to be paid and the rights and responsibilities you have as a resident of the home.

Your Resident Agreement should include the following: the policies and practices used to set your fees and charges; the level of daily fee you’ll be asked to pay; any extra services you’ve agreed to receive, and their costs; any circumstances where you might be asked to leave and how the aged care home will help you find somewhere more appropriate; your rights and responsibilities as a resident in your new aged care home; your aged care home’s responsibilities to you as a resident; how the aged care home will deal with any complaints you, your carer, friends or family may make; and any other matters agreed between you and the aged care home’s manager, within the requirements of the Aged Care Act 1997.

Olive Grove Aged Care is a 70 bed facility located in a quiet corner of Salisbury, SA. It offers a peaceful, rural outlook and a variety of stylish accommodation choices and recreation areas. Our residents experience friendly, personalised care, a diverse lifestyle programme and many opportunities for independence in contemporary, homelike surroundings.

Signing the agreement

If you choose to enter into a Resident Agreement, you don’t have to sign it at the time it is offered. You may want to take time to ask your friends, family, carer, financial advisor or legal practitioner for help to go through the agreement, although you don’t have to.

While there is no time limit for signing the Resident Agreement, it is in your best interest to finalise the Resident Agreement as soon as you can, as it covers your rights and responsibilities.

Since the Resident Agreement is a legally binding document, it’s important you understand everything in the document before you sign it.

If you have any questions, you should ask your new aged care home. It’s their responsibility to make sure the agreement offered to you is clear.

If you understand your agreement and want to sign it, but are physically unable to, you can ask someone with the legal authority to sign on your behalf, such as someone who holds Power of Attorney for you.

Can I withdraw from the Resident Agreement?

Should you change your mind, you can withdraw from the Resident Agreement within 14 days of signing.

You will need to let your aged care home know straight away, in writing. You will still need to pay your care fees and charges for care you’ve received during the 14 days.

Changes can only be made to the agreement if both you and your aged care home agree.

Resident Agreement

Extra services

Extra services

Some aged care homes provide ‘extra services’, such as a higher standard of accommodation, increased entertainment options, and more diverse food choices.

Extra service homes have approval from the Australian Government to offer these additional hotel type services and they come at an additional cost to the resident.

‘Extra service’ only refers to the standard of accommodation, meals, food, and entertainment, and not to the level of care which is legislated to be of a high standard across all aged care homes.

Services delivered and cost may vary between providers and they should be outlined in your Resident Agreement.

In some cases, the whole of the home is ‘extra service’, while in others, a distinct part of that home, such as a separate building, wing or unit, is dedicated to extra services.

Some of the extra services you might be offered include: A bigger room internet daily newspaper satellite TV phone choice of meals selection of beverages including wines, beer, and spirits special therapies such as massage or aromatherapy leisure/entertainment facilities

Fees

Extra service fees are set by the provider and approved by the Australian Government. This is an additional charge on top of the basic daily care fee, accommodation payment, and any means tested fee.

Some providers may offer rooms with a non-optional extra service package. You can only take up the room if you agree to and pay for the extra services offered.

Other providers may offer extra services as an optional package that you can choose or cancel at any time.

In this case, switching from general residency to extra service residence within the same home, does not change the accommodation payment you have already agreed to when entering the home and the provider cannot charge a new or additional accommodation payment.

Additional services

All people in aged care homes have the option to purchase additional services, such as entertainment or lifestyle choices, for an extra fee. Providers can not charge additional service fees for anything that is part of the normal operation of the nursing home and you have to agree to these charges before they are delivered.

Aged care homes that offer extra services are listed in the residential table starting on page 107.

Taking a break

Taking some time off from caring is crucial and known as ‘respite’. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks.

Residential respite

To receive respite care in an aged care home, you require an assessment by an Aged Care Assessment Team (ACAT), except in emergencies. See page 13 for more information about ACAT.

Usually, you may have up to 63 days of Government funded respite care in any financial year, and it may be possible to extend the care period by up to 21 days at a time, if deemed necessary by the ACAT.

When you have received approval by the ACAT, you may apply directly to the aged care facility for respite.

Access to respite care is based on eligibility and need. Although residential aged care homes are allocated respite places, they are not required to keep these solely available for respite provision.

You will need to book this respite in advance, although in the case of emergencies, it can be organised quite quickly.

You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to permanently move into.

Cost

The cost for respite in a Government funded aged care home is the same Basic Daily Fee as for a permanent resident of the home. This amount is currently $56.87 per day (September 2022 rates), which is the equivalent of 85 percent of the single maximum base rate of the Age Pension, regardless of whether you are a pensioner or not.

A booking fee may also be charged to assist in securing a place. This is a pre-payment of respite care fees, not an additional payment, and it cannot be more than a full week’s fee or 25 percent of the entire stay’s fee, whichever amount is the lowest.

There is no income and assets test or additional accommodation charge to access respite in an aged care home. This only applies to permanent residents of an aged care home. For respite in an ‘extra services’ home you may be asked to pay an extra fee to cover the cost of the higher standard of services.

For more information about respite options and how to access them, contact the Carer Gateway on 1800 422 737.

Go to page 35 to read about respite options in your own home or community.

Residential respite

Cultural services

Meeting the needs of all cultures

For many older Australians, leaving their home to move into residential care is a lifestyle change that can lead to an emotionally challenging experience.

This transition can become more challenging for older people from culturally and linguistically diverse (CALD) backgrounds requiring access to residential and community aged care services that are sensitive to meeting their specific cultural, spiritual, dietary and linguistic needs.

With an increasing ageing and migration population, it is essential that Australian aged care services and communities have the capacity to respond to the unique needs of people from CALD backgrounds.

Meeting the needs of the nation’s older people from CALD backgrounds has been a growing focus of the Australian Government.

Providing suitable cultural care has been associated with huge health and wellbeing benefits for this growing group of older Australians, which has led to the Government’s introduction of a number of initiatives.

Cluster facilities

Facilities with clusters for CALD older people generally consist of three or more residents from a similar background and staff who speak their language.

Cluster facilities also make an extra effort to focus on meeting the cultural, spiritual, dietary and social needs of CALD residents.

The aim of clustering is to:

Enhance the quality of care provided to residents from CALD backgrounds in residential aged care facilities

Promote and facilitate access to residential aged care facilities for people from CALD backgrounds

Enable residents to observe religious, spiritual, cultural and personally significant events

Improve communication between staff and residents

Maintain dietary customs according to the CALD backgrounds of residents’ religious and cultural preferences

Provide social and activity programs that appropriately cater for the needs and interests of CALD residents

There are also culturally specific aged care facilities that have formally entered into a contract with the Australian Government to, wherever possible, meet the needs of a specific cultural group.

Partners in Culturally Appropriate Care

Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities.

The PICAC initiative has resulted in:

More aged care service providers delivering culturally appropriate care to older CALD people

Better access for older CALD people to culturally appropriate residential and community care services

Older CALD people having a greater capacity to make informed decisions about residential and community based aged care

To find out more about PICAC across South Australia, contact Multicultural Aged Care on 08 8241 9900, or for the Northern Territory, contact the Council on the Ageing NT on 08 8941 1004.

Breaking language barriers

Healthcare professionals in General Practice treat patients from a diverse range of cultural and linguistic backgrounds.

A significant proportion of the Australian population speak a primary language other than English and patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans.

They may also have a decreased understanding of their diagnosis, and overall, less satisfaction with their care. Access to high quality medical interpreter services may improve the quality of care for these patients.

The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Government. The service covers more than 100 languages and is available 24/7 on 13 14 50.

See pages 139 –141 for SA and 154 –155 for NT for a list of aged care homes and home care package providers who can meet the needs of people from a range of cultures.

Polish Community and Home Care

The Polish Federation in association with generous support of the Commonwealth Home Support Program and Home Care Packages, can assist you or an elder relative stay in the home, by providing:

• European Styled Meals

• Polish Social Support Group

• Polish Social Support Individual

• Access to Polish Seniors Clubs

• Flexible Respite

• Transport Services operated by Polish speaking Volunteers

W ramach Federacji oferujemy programy przygotowane z myślą o osobach polskiego pochodzenia:

• Polskie posiłki i obiady

• Programy Groupowe dla Seniorów

• Indywidualna Pomoc dla Seniorów

• Dostęp do Klubów Seniorów

• Usługi transportowe

• Program opieki wspomagający opiekunów

reception@polishfederation.org.au polishfederation.org.au

Federacja Organizacji Polskich w Poludniowej Australii

Special needs groups

Special needs groups

There are a number of groups of people that the Government recognises as ‘special needs’ groups when it comes to aged care services.

Aged care providers are required to consider the needs of these groups in the provision of care:

Aboriginal and Torres Strait Islander (ATSI) – The care needs of older ATSI people can be quite specific and there is a cultural element that needs to be considered in the delivery of care. See pages 139 –141 for SA and 154 –155 for NT for an overview of service providers that have indicated to cater for ATSI clients.

Care leavers – A care leaver is a person who, as a child or youth, spent time in institutional care or other types of out of home care like orphanages, children’s homes or foster care.

Because of their experiences in institutionalised care, aged care has been flagged as an area that can cause distress and anxiety.

Culturally and Linguistically Diverse people (CALD) – Aged care services that cater specifically for people who are culturally and linguistically diverse might have staff that speak a foreign language, have specific cultural activities or meet spiritual needs.

The ‘National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds’ helps providers deliver quality care and aims to make culturally appropriate aged care more accessible. See pages 139 –141 for SA and 154 –155 for NT for a list of culturally appropriate homes and services.

Disability – If you have a disability, are over 65 years of age and currently receive support through the National Disability Insurance Scheme (NDIS), visit ndis.gov.au or phone 1800 800 110 to find out what services are available to you.

Financially disadvantaged – If you have genuine difficulty paying aged care fees and charges, financial hardship provisions may apply. These allow for your fees and charges to be reduced or waived.

Homeless – If you are currently homeless, or if you’re at risk of becoming homeless, there are Government funded services that can help solve your housing problems, or assist with financial or legal issues.

LGBTIQ – Through the National LGBTI Ageing and Aged Care Strategy, the Government aims to ensure lesbian, gay, bisexual, transgender, intersex and questioning (LGBTIQ) people have access to the same options in aged care that are available to all Australians.

Rural & Regional clients – Services offered in rural and regional areas will depend on the needs of the whole community and sometimes aged care, health and community services are combined to meet local health needs.

Veterans – Veterans have a ‘special needs’ status to support complex medical requirements including high levels of emotional and cultural support in old age, as a result of a veterans’ wartime experience.

Contact the Department of Veteran’s Affairs on 1800 838 372 or visit www.dva.gov.au for information about support for veterans.

Aged care checklist

When trying to decide which aged care home or service best suits your needs, a checklist is an excellent evaluation method.

Take note of your first impressions when you first call the nursing home or service. Are staff friendly and accommodating to answering your questions? When considering a nursing home, ask to tour the facility and speak to people already living in the care home. You may know someone who lives there or has a loved one at the facility. Ask them about their experience. You may want to consider a short-term respite stay at the home. That way you can experience what it is like to live in the facility before you make the final decision as to whether it is a place you would like to move into permanently.

Below are a number of questions to ask the provider when assessing the suitability of an aged care home, supported living facility or other service, to assist you in making your decision.

The provider

Is the provider for-profit or not-for-profit, church or charity based?

Do the owners/directors of the company have a health and/or aged care background?

When was the last time a complaint was made to the provider, what about, and how was it dealt with?

Are residents and their families encouraged to have input into services offered and the quality of care?

The facility

Does the home look and smell fresh and clean, and is it in good repair?

Are the carpets and floor coverings clean?

Is the inside temperature comfortable?

Does the home meet safety regulations?

Is there good and clear signage throughout the facility?

Are there secure and interesting outdoor areas?

Are there spaces and activities to support people living with special needs, such as dementia?

Do the residents appear clean and neat?

Can you stay in the facility if your needs change?

The staff

Are the staff friendly and welcoming?

Do the staff provide clear answers to your questions?

What is the mood of interaction between staff and residents?

Do staff look like they take their time with residents to give them personal attention?

What is the ratio of nurses/care workers to residents on weekdays, weekends, and at night-time?

Aged care checklist

Aged care checklist

The room

Is it a single or shared room?

Is the room you’re shown the actual room you’ll be moving into or is it for display only?

Does the room have an ensuite or are the bathrooms shared?

Are there provisions for married couples?

How is the room allocation determined?

Is there access to a private phone line, internet connection, or pay TV?

How is the heating/cooling controlled?

What personal effects and furnishings can you bring to the home?

Are there provisions for safe storage of personal items?

Are there easily accessible alarm buttons in the room and how many?

Are staff respecting residents’ privacy – do they knock before entering a resident’s room?

Day to day living

Are there areas for families and friends to meet and celebrate special events?

Can family and friends take part in activities?

Are meals cooked on site or delivered?

Are menus flexible and able to meet special requirements?

What types of individual and group activities are offered and how often?

Are there activities that include cultural and spiritual preferences?

Are there any activities organised together with the local community?

What special events are celebrated?

Does the facility have pets on site or offer a pet visitation program?

Health and personal care

Is there a GP on site or can you continue to see a physician of your choice?

How do staff administer and monitor residents’ medicine intake?

How are medical emergencies handled?

What other services, such as speech therapy and occupational therapy, are available on site?

Is there a dietitian or nutritionist as part of the care team?

Does the facility have a wellness program?

How does the facility deal with end-of-life/palliative care?

Are any provisions, such as continence pads, rationed?

Financial

What are my payment options?

What is the breakdown of the payable fees?

Can you negotiate on the fees and how they are paid?

Supported Residential Facilities

Supported Residential Facilities (SRFs) are generally private businesses that provide accommodation and care for residents similar to residential aged care but on a fee basis.

They are not funded by the Australian Government and therefore not governed by the Aged Care Act of 1997. This also means you don’t need an Aged Care Assessment Team (ACAT) assessment to access care in an SRF.

They must, however, be registered with the South Australian Government and are monitored to ensure they provide certain standards of care and accommodation.

SRFs are private low level category aged care homes providing the same services as government funded homes but without the requirement of accommodation payments. They range from small sites accommodating as few as five people to larger facilities with up to 80 residents.

SRFs are required to provide services that respect the rights of residents, safely administer medications, provide well-balanced meals and a safe home-like environment.

The care they provide usually includes assistance with: showering dressing personal hygiene meals and medication toileting physical and emotional support

Some SRFs also provide nursing or allied health services.

The fees, standards and services provided by SRFs vary, so it is important to look at as many as possible to ensure you find the one that best suits your needs in terms of level of care and services.

There must be at least one staff member for every 30 residents, extra staff to provide adequate levels of care for residents, and sufficient staff (at least one) on site overnight to respond to residents’ care needs and to ensure the safety of residents.

SRFs are able to set their own fees and charges. The range of fees can be anywhere from about 85 percent of the pension up to $1,000 per week or more.

What services are available?

While SRF do not receive direct government funding, you may be able to access some government funded services and community services.

These services may include allied health, mental health, disability services, Veterans’ Affairs and neighbourhood houses.

As an SRF resident, you’ll need to meet the same eligibility criteria for government funded services as other people in the community.

You will not be eligible for home support services that are already provided by the SRF, such as delivered meals, home care, home maintenance and personal care.

You may be eligible for other services such as home nursing, social support and allied health.

Supported Residential Facilities

Supported Residential Facilities

The SRF manager or personal care coordinator will know how to access these services or you can ask your local council or community health service.

Respite

Most SRFs provide respite care and while they charge for respite they do not require a formal assessment by the Aged Care Assessment Team (ACAT).

The Department of Veterans’ Affairs (DVA) provides its gold and white card holders who have been assessed through its Veterans’ Home Care program with 28 days of respite per annum in an SRF.

The DVA also covers the full cost for convalescent care at an SRF.

Up to three weeks convalescent care per annum is available after a hospital stay.

Other state based community services may provide full or partial funding for respite at an SRF.

What should I look for in an SRF?

A good SRF:

Provides for your needs

Respects your individuality and promotes independence

Provides a supportive environment for you and your family and friends

Invites input from you, your family and friends about the care and services you receive Uses current practices to care for and support you.

Costs

All fees and charges you have to pay, as well as how any changes to fees and charges will be conveyed to you, must be included in your residential and services agreement.

Costs can vary greatly, depending on the standard of accommodation, whether you have a single or shared room, and the services you need.

The only fees and charges an SRF can ask you to pay are:

Fees for accommodation and personal support services – these are not set by the Government and can range from most or all of your pension plus rent assistance per week to $1,000 or more per week.

Security deposits – these cover any damage by you or your visitors, or unpaid fees. The most that can be charged is one month’s fees.

Fees in advance – these are payments made before due date but the most the proprietor can accept is the equivalent of one month’s fees.

Reservation fees – this might be charged if you wish a proprietor to keep a place for your in the SRF until you move in, but it can’t be more than two weeks’ fees.

An establishment fee – covers the cost of assessing your needs and setting up your support plan and can’t be more than two weeks’ fees.

Items or services purchased at the SRF – some SRFs charge a single fee to cover all your needs and others will charge a basic fee and you pay for optional extras like hairdressing.

Retirement living and your choices

If you are looking for a supportive environment with safety and security, you might like to consider a well managed retirement village.

The size and levels of accommodation vary – from self contained independent living to serviced apartments.

Think about the type of village you wish to live in and what you can afford on a continuing basis.

It is essential that you ask questions to understand the financial implications of ‘owning’ a unit in a village.

Seek expert advice as well as that of your chosen village’s residents’ committee. Also, be sure to assess the culture and social side of the village to ensure they meet your expectations.

What is a retirement village?

Retirement villages are designed for people aged over 55 as an alternative housing and lifestyle option.

They are popular with people who feel they need more security, support or company, but who want to maintain their independence.

Retirement living

Retirement living

Are

Independent living

Independent Living Units (ILU), also known as villas or apartments are designed for active retirees. They range from one to four bedrooms and may be within a high or medium-rise complex, terrace housing arrangement, stand-alone or semi-detached.

Serviced apartments

Serviced apartments are generally one or two bedrooms and provide residents with some daily living assistance. Services may include cleaning, laundry and assistance with personal care. While a small kitchenette is usually included within the apartment, meals are provided in a dining room setting.

Residential aged care

Some retirement village complexes also offer residential low level care and high level care accommodation, as well as Home Care Packages for people with varying care needs. You will need an aged care assessment to access either of these care options. Go to page 20 to read more about the Home Care Packages or page 47 for information about aged care homes.

Types of villages

There are two types of retirement villages:

Resident funded village Donor funded village

Resident funded villages are owned and operated by the private sector or not-for-profit organisations on a commercial basis to produce a profit or surplus.

The village is funded by the residents who ‘purchase’ their villa or apartment under one of the tenure arrangements.

An ACH Group home is the smart move for retirement living.

• A wide selection of affordable homes located across Adelaide and the Fleurieu Peninsula

• Connections to expert advice to help you downsize and move

• Peace of mind with our maintenance and gardening service

• Access to ACH Group support services to optimise your health and wellbeing

Let’s talk 1300 22 44 77

Visit achgroup.org.au/retirement-living

The residents also contribute to the village’s capital infrastructure and the cost of ongoing management.

Donor funded villages are normally owned and operated by not-for-profit organisations or church groups. They include an element of charitable subsidy and entry is generally restricted to the needy.

Ownership

The various forms of occupation or ownership rights are referred to as ‘tenure’. The legal forms of tenure include Strata Title ownership, leasehold estates, licences to occupy, freehold or company share arrangement with related residency entitlements.

Regardless of the type of tenure, residents are consulted about the ongoing management of the village. This ensures that the village you have chosen cannot be changed without the approval of the residents.

Deposit or entry contribution?

Before moving into a village, you will need to pay an entry contribution which is refunded if you move out of the village. However, a Deferred Management Fee (DMF) usually applies, and is deducted from the amount you receive back. This must be specified in the entry agreement or contract.

The cost of entering a village depends on the facilities and services offered. Monthly service and maintenance charges also apply and you may have to pay for extra personal services like laundry.

Retirement living

Retirement living

To reserve a villa, a nominal deposit is required and the village will have a policy on how long it can be held for you. Should you change your mind within this specified time, the deposit will be refunded.

If you enter into a binding arrangement with the village, the deposit will be part of the purchase price.

In some States and Territories, purchasers are entitled to a refund during a ‘cooling off’ period following the signing of a residency contract.

Be sure to make enquiries regarding this as some villages may require an administration fee for refunds.

Fees and charges

There are many fees and charges associated with living in a retirement village. Ensure you are provided with full details of all applicable charges and what they cover.

For example, there may be a regular maintenance charge that covers the running costs of the entire village.

These costs may include upkeep of facilities, staff, council and water rates from common areas, security, insurances including workers’ compensation and public liability, contents insurance for common areas as well as village building insurance. In addition, the charge may also contribute toward a ‘sinking fund’ for major repairs and improvements.

What happens upon vacating?

While the resale value will be determined by the market, there are factors in a retirement village that can add value to your villa or apartment. These include good management, attractiveness and the services and amenities available to enhance retirement living.

Departure/exit fee

The village will deduct a ‘deferred’, ‘departure’ or ‘exit’ fee at the time of settlement of sale or re occupancy of your villa. This fee forms part of the purchase price, but its payment is deferred until the end of the occupancy.

The amount is calculated using a formula that generally involves a percentage of your/your successor’s entry cost multiplied by the number of years of your occupancy, and may include a proportion of capital appreciation.

Can’t afford to buy?

Some retirement villages offer accommodation rental units, sometimes known as periodic tenancy, although these are generally reserved for people with limited financial resources and are usually income assessed.

You don’t own the property but pay a weekly fee for the accommodation under the Residential Tenancy Agreement, plus bond. Depending on your circumstances you may be able to receive rent assistance from Centrelink.

Stay in control and independent

Allied Health | Home Services | Retirement Living

ECH is the largest provider of retirement village accommodation and ageing care services in South Australia.

The purpose of ECH is to promote self-determination and enable people to live confidently at home and have the best possible life as they age.

Offering a wide range of services ECH has been helping older South Australians since 1964.

To find out how we can help you call our friendly team on 1300 275 324 or visit ech.asn.au

Finding the right village

Retirement living best life

When deciding on a retirement village, be clear about what you want, what you are prepared to compromise on and what you definitely don’t want.

To help you with the decision making process, here are some points to consider:

Finances – Know your budget, what you can afford and what other ongoing costs are required. Always seek expert legal and financial advice. Ask questions and ensure you fully understand all the financial and legal implications of living in a retirement village before you sign anything or hand any money over.

Lifestyle: Think carefully about how you spend your time now and how you want to spend your time in the future. For instance, if you are looking for a complete lifestyle change, you might consider a resort retirement village. Many villages now offer special interest facilities such as golf and tennis courts, and more are now accepting pets. You may also want to think about whether you want a garden or access to one.

Support: One of the attractions of a retirement village is the peace of mind of 24-hour help and assistance. Many villages now offer additional home support services. This is ideal if you need additional help with personal care, meals, laundry and domestic assistance.

Location: When looking at locations, you may want to consider whether you want to be closer to family or stay in or near the community you’re already in. You may have always dreamed of living by the sea or in the country, while proximity to shops may also be important to you.

Amenities: Villages now offer a massive range of amenities including libraries, restaurants, community rooms and barbeque areas. Ultimately you will be paying for these amenities through your weekly or monthly payments, so you may want to think about whether an all-weather indoor heated swimming pool or the caravan and boat parking is important to your needs.

Other accommodation: Your or your partner’s needs may change in the future, so you may also want to consider what other types of accommodation are available. Many developments are now offering serviced apartments and residential aged care at the same location, which means that even though your needs might change, you can still live in the same community.

Retirement living

Retirement living Choosing a village

When you have found a village that appeals to you and you feel would suit your particular needs, it is recommended that you don’t rush into making a commitment.

Instead visit the village often, get to know the management and staff as well as the residents’ committee and seek answers to all your questions.

Also, request a copy of the village rules. These are generally appropriate rules to enable residents and guests to enjoy the village, particularly communal areas, and its lifestyle, and are based upon courtesy and a mutual understanding between residents and management.

Life in a village

Living in a retirement village can offer a supportive environment and encourage independence, as well as the ability to enjoy social and leisure activities, if you choose.

Many retirement village residents say they have become more active, confident and social since moving to a retirement village, and some go as far as to say they wish they’d done it sooner.

While each village has its own culture, they are based on ‘senior friendly’ criteria and a community focused environment. You’ll be surrounded generally by like-minded friendly and welcoming neighbours.

Independence

A major appeal of retirement living is that help is at hand if there is an emergency situation and the on site security in various forms gives you peace of mind.

Furthermore, management and staff can help organise additional support and services such as home maintenance and other services like organising laundry and dry cleaning.

Supportive Care & Respite

• Spacious single and double studio rooms available with ensuite.

• Now welcoming NDIS Plan Managed Participants.

• Caring community, close to shops, transport & health providers.

• Spacious accommodation with packages to suit every budget.

Come and try before you buy!

Viewing by appointment. Call our sales team on 8336 1101 and 0427 532 202 to request an information pack and arrange a private tour.

98 Newton Rd, Campbelltown, SA 5074 sales@bellaravillage.com.au bellaravillage.com.au

If you need some assistance to remain living independently, you can arrange for home support services like meal delivery or personal care services to help you out.

You can choose to pay for these services yourself, or you may be eligible to receive a Government subsidy for these services. Find out more under ‘Support at home’ on page 15.

Sense of community

Most retirement villages have a great sense of community and while you are encouraged to participate in activities and join social events, it’s not obligatory to go to everything on offer.

Depending on the village, some of these activities may include aerobics, water/aqua aerobics, card afternoons, Probus, personal training, knitting and sewing circles, craft groups plus outings to galleries, movies, events and places of interest.

Regular ‘Happy Hours’ and afternoons spent watching televised sport are also popular activities among some residents.

Before signing on the ‘dotted line’ . . .

The idea of downsizing and living in a retirement living community may be appealing, but there are certain factors which should be considered prior to making the transition from your home to ‘the village’.

Retirement village contracts are complex legal documents that can be hard to comprehend for someone without professional training. So, it’s important to understand your rights and responsibilities and obligations under the contract, before you sign.

Village checklist

To make the process a little easier, we’ve created a checklist of factors for you to consider prior to signing a retirement village contract:

Have you fully discussed your decision to move to a retirement village with family, friends, or advisors?

Have you looked at a sufficient number of villages to be able to compare the services and facilities?

Ensure you have the full details of all applicable charges and what they cover before entering a village.

What type of contractual arrangement is in place? i.e. is the village Strata Title, long term lease or licence, Company Title, Unit Trust, Periodic Tenancy etc. Retirement

Your head in the clouds, the city at your feet. An amazing retirement lifestyle is awaiting the fast and far-sighted among us.

From your beautiful light-filled, balcony apartment, enjoy sweeping views across the city skyline to the coast and beyond. A lifestyle of food, festivals, shopping and theatre awaits …all within walking distance. At U City you’ll find a brand new community of forward-thinking lovers of life – just like you.

Retirement in the heart of Adelaide could be so U

Retirement living

Placement consultants

Are there upfront costs?

Is healthcare provided?

How respectful are the staff of village residents’ privacy?

How secure and safe is the village?

Are pets and guests allowed?

Is residential aged care accommodation available?

Have you received a copy of the village rules?

How are disputes resolved within the village?

What happens if you wish to re-sell or re-lease the unit?

Don’t rush into making a commitment and seek expert advice and answers to all of your questions.

Before signing a retirement living contract, take all of the documents and any questions you may have about the village to a legal practitioner or financial advisor who understands the legal and financial implications of retirement village contracts.

Go to pages 129 –133 for SA or page 153 for NT for a list of retirement accommodation options.

A placement consultant makes your job easier

Needing to place a loved one into an aged care home can be a highly stressful event for families and carers.

You might think it’s a lack of information or understanding but in fact it’s because you are both the carer and the person emotionally involved, as well as the decision maker.

This process can be eased significantly with the help of an aged care placement consultant who can take control of the running around, paperwork and planning.

Moving into residential care is a situation most people postpone for as long as possible until the point of necessity, often leaving little time to organise everything.

If some initial planning were to be undertaken it could soothe the transition and reduce the stress at what is a critical turning point in people’s lives.

Planning should include obtaining information on the financial implications of entering residential care, gaining information on the facilities available in your area and ensuring Wills and Powers of Attorney and Guardianship are up-to-date.

A placement consultant can take over a lot of the stress of searching for and transitioning into an aged care home.

These professionals can also assist you in finding a bed placement more promptly because of their connections with aged care providers and services.

Confused by aged care?

the advice you need

If the time’s come to take care of the needs of an elderly relative, it’s worth seeking out help from experts. The team at Senexus will work for you to deal with everyone and everything to secure the care your loved one needs.

• Single and couples placements

• Quick access to the best suited homes

• Calculation of the costs of care

• House clearing and real estate

• Estate planning services

Placement consultants

How a placement consultant can help

Every single transition to aged care is unique and a placement consultant will take several things in consideration to make sure the advice is right for your circumstances:

Are you looking for care options for a single person, or a couple?

Is there a physical condition that is deteriorating, are mental faculties and awareness impaired?

Is there acceptance or understanding of this part of the journey?

What are the family dynamics around the placement decision?

Having extensive knowledge of facilities in their area, as well as the placement process, an aged care placement consultant can often find a home faster, and one that is specially suited to your requirements.

Through their established relationships with aged care homes, they are familiar with the culture of each home and, most importantly, they have advanced knowledge when vacancies become available.

By knowing the culture of each facility and getting to know you, placement consultants can determine which homes would best suit your needs and preferences, and make prior applications to these homes.

Without the assistance of an aged care placement consultant, you or your carer would need to constantly phone the facilities of your choice to demonstrate your eagerness and commitment to obtaining a bed in that home.

Negotiate and advocate for you

The aged care placement consultant advocates on your, and your family’s, behalf and is able to assist with the whole assessment process.

They also complete all the necessary paperwork and application forms for entry into an aged care home, which is helpful as the applications can be quite daunting. They may suggest seeking financial advice where required.

Be sure about your expectations of service and what the placement consultant is able to provide, including:

Face to face family meetings to discuss your situation and a respect for the emotions of all the family members involved

Support and recommendations that cater for the specific requirements of your family and loved one

Counsel that prioritises family sensitivities, needs and special requests, before getting the status of the financial situation

Practical assistance with urgent placement situations

Choosing a placement consultant

When you’re choosing a placement consultant to support you through the aged care transition, look for someone who is an expert in building and nurturing relationships, who is unbiased and independent, and has no business investment or alignment with any aged care facility.

An independent professional is able to provide guidance based entirely on your individual circumstances, not biased by commission or kickbacks from any particular facility or provider.

Placement consultants

Choose an advocate who will ease your concerns, supporting your family with all aspects of this transition, allowing you to focus on your loved one.

Placement consultants are most happy for you to call them for a chat and understand you may talk to a number of them before making your choice.

You can be open in your discussions because, as health professionals, they have a policy of confidentiality.

Their professional fees may differ and it is reasonable to advise them if you are working to a budget.

Some placement consultants charge by the hour, whilst others offer a package of services for one fixed price. Ensure that you are advised of all the possible fees and costs up front.

Resolving family disputes

Placing a family member into care can be life changing. There are many factors – physical, social, psychological and financial – that may arise which families sometimes find too difficult to cope with by themselves.

Every family member wants their opinion considered when it comes to making choices. Such situations can result in family conflicts.

There are specialist health professionals who offer independent, non judgmental services, which can explore the subtleties of each situation and offer caring support in addition to counselling and conflict resolution.

Feelings of guilt

The journey into aged care is often a challenging and emotional time. Not only for you, the person going into care, but also for family members, who have sometimes cared for their loved one for a long time.

You may feel rejected and unloved or are scared to take the step of going into care and worry you’ll lose your independence.

At the same time many family members feel guilty about not being able to look after their loved one anymore. They feel overwhelmed by the aged care system and can’t give the assistance that is required.

Finding professional support may relieve you from negative beliefs and provide you with coping skills which can ease the difficult journey towards placing a loved one in care.

Some placement consultants offer counselling as part of their services or may be able to refer you to a counsellor.

You can find placement consultants in the products and services directory on page 157 or search on AgedCareGuide.com.au.

Case management

The case management process uses a comprehensive approach to identify and implement health and social care services to optimise your health, quality of life and active participation in the community.

Case management may be short or long term, or episodic. It plans for both current situations and your long term needs.

Case managers work in partnership with you, your carer and family, as well as other service providers, to develop and implement individualised care plans and strategies best suited to your needs and goals.

Health based case managers are usually a nurse, social worker or allied health professional.

Community based case managers generally have skills from a range of disciplines such as social workers, behavioural science, allied health or nursing.

If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services.

However, If you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager.

Private case management services are supplied by experienced, tertiaryqualified case managers, to provide support services and coordination across a wide range of community and supportive health services.

Waiting periods for private case management are generally reduced compared to some Government subsidised services.

The duration of private case management is flexible, and may be shortterm or ongoing, depending on your needs.

Placement consultants

Placement consultants

How much does it cost?

The service of a private case manager is not Government-subsidised in any way, so you will be charged for all services.

Hourly rates vary between private case management organisations so always ask for a breakdown of costs before employing them.

Generally, an invoice for all care services purchased on your behalf will be provided to you each month.

Many case managers offer ‘no lock in’ contracts, meaning you only pay for the number of visits you use.

Care planning

The aim of care planning is to provide appropriate and coordinated care that you have control over. Care plans are person-centred and prioritise the needs identified in the comprehensive assessment.

The case manager implements the care plan, including identifying support services that other community care agencies will provide.

Services may include the purchase or hire of equipment or installation of assistive aids, such as bathroom rails, and negotiating with support agencies for delivery of services.

The case manager also monitors the service provision to ensure it is effective and financially accountable, and makes adjustments to the care plan if needed.

Managing the complications of aged care

Many older Australians take up an aged care bed within one month of being assessed for residential aged care, this is often triggered by an unexpected event, such as a fall, or a decline in health.

At a time when your main concern is the health and welfare of loved ones, you are faced with the complex financial issues of aged care. This means you, your partner or your family must make important decisions amidst the emotional and logistical upheaval you face in a very short period.

Financial considerations

The financial decisions surrounding aged care may be overwhelming, due to the different funding mechanisms that apply to nursing homes and ‘Extra Service’ facilities.

Reoccurring questions such as ‘what are your options?’, ‘what will it cost?’, ‘will you keep the house and rent it out or should it be sold?’ and ‘what will happen to your Age Pension?’ can require urgent answers during what is often the busiest time of your life.

These can be further complicated by the impact that a move to care has in terms of the pension paid by Centrelink and the fact that the family home is treated differently for pension purposes than for aged care purposes.

Throw in the payment/deposit system – Refundable Accommodation Deposit (RAD) or a Daily Accommodation Payment (DAP) – negotiating various fees with a facility, and filling in Centrelink forms, things can quickly become overwhelming.

Just getting a basic understanding of what forms you need to complete, when to complete them, and where to send them can be a difficult path to navigate.

Paying for your care

You then need to consider important issues such as:

How to pay for any accommodation payments

Whether to sell the family home or rent it out

How to maximise or keep the pension

This is happening all at a time when your main concern is finding a suitable place for your loved one to receive the care they need.

It’s important to take your time researching the options available and get answers to all your questions before making any decisions about how to pay for care.

By understanding the rules and being able to apply them to individual circumstances, financial advisors are able to save their clients thousands of dollars.

Financial advice

Things you ‘should

not’ do

Decide to rent the home before everyone discusses and accepts the consequences.

Decide to sell the home before understanding the Age Pension and aged care fee impact.

Choose how you will pay the aged care fees before understanding all of your options.

Make untested or inaccurate assumptions about your ability to meet the aged care costs.

Allowing or enabling the dominant family member to influence the decisions.

Incorrectly assume that all decisions must be made before you can get the care needed.

Instead seek help from a Certified Financial Planner who is experienced in aged care.

How an expert can help

The best financial strategies and options will depend on your specific circumstances, objectives, and situation.

A specialist aged care financial advisor can cut through the vast amount of information available and make sure that all aspects of your financial situation are addressed – the family home, accommodation payments and care fees, cash flow, and investment planning.

A financial advisor can help you focus on the information and issues that are important to you and your specific financial situation.

While every situation is different, there are some common elements of aged care financial advice which professional consultants often provide to their clients.

Some of these elements include:

Strategies to fund accommodation payments

Financial modelling of multiple care options Review and planning of tax implications

Maximising Government pensions

Minimising nursing home fees

Negotiating with aged care facilities

Keep in mind, not all financial advisors are experienced in dealing with the financial complexity of entering into aged care.

Important questions to ask

Some important questions you should ask before engaging the services of a financial advisor include:

Do they

have experience

Will they deal with Department of Veterans’ Affairs or Centrelink on your behalf?

How much do they charge?

Is the service a once-off or an ongoing service?

When searching for a financial advisor, asking these questions can help you find the right person to assist you in accessing aged care and ensure you are able to meet all your personal goals.

You should be open with your financial advisor about your financial situation and what assets are available, so your advisor can provide the best advice for your situation.

That is why, when choosing a financial advisor you should also consider their personal attributes as an expert, such as how impartial and balanced their advice is, whether their advice and decisions are considerate and measured as opposed to emotional or impulsive, if they are easily able to explain complex information, and if they show interest and engagement in your situation.

What will it cost?

Generally financial advisors charge a fee to help you with strategies to fund your aged care journey.

Fees will vary and it pays to contact a number of experts for a quote on their services so you can compare.

While financial advisor services do cost, the amount of money they can save you in the long run can make the advice worth it.

Seeking help from an expert means they will be able to access all the benefits and schemes available for your situation that you may not have known about and been able to access if you navigated the aged care system yourself.

If you cannot afford financial services, you can access Government financial counselling services for free.

Financial counselling

If you’re experiencing financial difficulties and have little income, you may be able to receive free financial counselling services. Operating from community organisations, financial counsellors can provide independent and confidential information, support and advice on a range of areas including consumer credit law, bankruptcy and debt collection laws, industry hardship policies, and Government concession frameworks.

They can help you in your negotiations with financial institutions and creditors and may also be able to assist with your budgeting and referral needs.

Services are funded by State, Territory and Federal Governments and are provided free of charge.

Find out more about financial counselling services in your State or Territory on financialcounsellingaustralia.org.au or call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor over the phone.

Disclaimer: The information in this book is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.

Estate planning

Estate planning

A well prepared and executed estate plan can not only save your estate unnecessary costs in the future but can also save your loved ones from unnecessary stress after your death.

Estate planning is the process in which you decide what you want to happen with your estate, known as your assets, when you die.

It is a plan which involves you considering who you want to be executor of your estate (the person in charge of your Will), who you want to benefit from your estate, your funeral wishes and who you want to look after your financial and personal/health matters if you were to lose capacity during your lifetime, for example by way of dementia or stroke.

Effective estate planning ensures your assets are protected and distributed to the right people according to your wishes. Your Will is one of the most vital documents in this process.

A properly drafted, up-to-date Will is the only way that you can be sure your assets will be dealt with as you wish when you die.

If you die without a Will, or your Will is invalid, your estate will be treated as an ‘intestate’ and your assets will be distributed under the SA or NT intestacy law to your surviving relatives after all your debts have been paid.

Enduring Power of Attorney and Guardianship

Most people know you should write a Will to make sure your assets are distributed according to your wishes when you die. But what happens if you are left unable to make decisions for yourself before you die?

While a family member can step in at this time and start assisting you with decision making, they may lack the legal authority to make some decisions.

By making an Enduring Power of Attorney and an Enduring Power of Guardianship, you can nominate a trusted family member or friend, or an organisation in the case of an Enduring Power of Attorney, to step in and make decisions on your behalf.

In SA, an Enduring Power of Attorney is limited to making decisions about your finances and property only.

To appoint someone to make personal, lifestyle and treatment decisions in SA, you need to make an Enduring Power of Guardianship (EPG). An Enduring Guardian can make decisions around where you live, what services you engage, and provide consent for health care services and treatment. Similarly, an Enduring Guardian cannot make any financial or property decisions on your behalf.

In the NT, there are simply different types of power of attorney that can make different decisions on your behalf.

You must have full legal capacity to make an Enduring Power of Attorney, Enduring Power of Guardianship or Advance Health Directive document, which means you understand what the document is and what it does.

Each Australian State and Territory has separate Powers of Attorney legislation, so for more information you should contact the Trustee or Advocate services in your State or Territory.

Supporting the rights of older people

Most of the time aged care services work well and the people who use them are happy with the service they receive.

However, sometimes a problem may arise, and you may need help to speak up and have the problem resolved.

Many people feel uncomfortable raising a complaint or concern, but it is important to address your concerns early and not leave it to escalate. This can be particularly difficult if your complaint is about the care or services that you are dependent upon for meeting your most basic needs.

Nevertheless, we live in a society where each and every one of us, regardless of our age, has rights as citizens and individuals.

Advocacy

If you feel unsure or unable to address your concerns with the service provider, you can ask an advocacy service to help you.

An aged care advocate can assist you to exercise choice and control over your care services and work with you and your family on the best way to address your concerns with a provider.

Their services are usually free and they can give you information, advise, and support you to express your concerns or even speak on your behalf.

Advocacy

Advocacy

They will aim to achieve the best possible outcome for you.

An advocate can:

Help you understand your rights and responsibilities

Listen to your concerns and discuss your options

Support you and give you confidence in addressing a concern

Raise a concern with the service provider or speak on your behalf

Advice is generally provided on consumer rights, human rights, aged care rights and responsibilities, financial exploitation, substitute decisionmaking, and elder abuse prevention and response.

Advocates can assist with negotiating changes to your care plan, ensuring the needs of people from culturally diverse backgrounds are met.

They also deliver specialist community education, such as self-advocacy and how to meet the needs of people with dementia and special needs.

There are free and independent advocacy services in every State and Territory that provide telephone advice, community education and other assistance for older people.

The Older Persons Advocacy Network (OPAN) is a national network of nine State and Territory organisations that have been successfully delivering advocacy, information and education services to older people in metropolitan, regional, rural and remote Australia for over 25 years.

The Australian Government funds OPAN to deliver the National Aged Care Advocacy Program across the country. Call 1800 700 600 to speak with an aged care advocate or visit opan.com.au .

Elder abuse

There are heartbreaking stories of older people being mistreated by the people they trust and who are closest to them.

Like the case of the 85 year old gentleman who appointed a distant relative as his Power of Attorney. He was neglected, unable to return to his own home, and large amounts of money was taken out of his bank account without his permission.

Or the woman who became depressed and fearful because her addict son abused her verbally and psychologically, took her possessions, and isolated her socially.

Elder abuse is defined as any act which causes harm to an older person and is carried out by someone they know and trust, such as a family member or friend.

The abuse may be physical, social, financial, psychological, or sexual, and can include mistreatment and neglect.

Elder abuse can happen to anyone. A report from the World Health Organisation (WHO) suggests that the number of people experiencing elder abuse could be as high as one in ten.

As our population ages, the number of people affected by elder abuse is also expected to rise.

If you need information or advice about elder abuse, contact the National ELDERHelp line on 1800 353 374.

Carer support

Carer support

There are over 2.5 million unpaid carers across Australia. The caring role is a valuable and rewarding job but also a tough one, often balancing work, family and friends while making sure your loved one is well looked after.

With more older Australians looking to stay at home longer, more family and friends of older people are finding themselves in a carer role than ever before.

Being a carer can have a huge impact on your life, and physical and mental wellbeing – as well as being isolating at times.

There are some great support options available to assist you with practical and emotional support and you may be eligible for financial support from the Australian Government.

Support groups and counselling services

Community run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups may be organised around caring for someone with a particular need (such as Parkinson’s or dementia).

Support groups are an opportunity for you to connect with other carers who are or have experienced situations similar to yours, and a place to share experiences and advice.

Carer support groups are completely confidential and can also help you to: Discover new information

Get along to education or training workshops

Participate and get involved in activities

Head along to relaxing outings

Support lines

There are also a number of support lines and websites to assist carers just like you in looking after older people. Some helpful support services include:

Carer Gateway – 1800 422 737 – phone and online resource to help you find local support services, gives advice on a range of topics such as health and wellbeing, financial and legal considerations, and can connect you with other carers

National Dementia Helpline – 1800 100 500 – provides information and support about dementia, connects you to support services in your area as well as providing emotional support to help manage the impact of dementia

Carers Australia – 1800 242 636 – runs support programs including short term counselling for carers with qualified counsellors

Relationships Australia – 1300 364 277 – offers a range of services such as counselling and mediation, by phone, online and face-to-face

Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling

To find out more about financial support for carers, contact Services Australia online on servicesaustralia.gov.au or call 13 27 17.

Memory change – is it dementia?

Are you concerned about lapses in memory or other changes in your thinking or behaviour, or in someone close to you?

Changes like these can have a number of possible causes, including stress, depression, pain, chronic illness or medications.

See your doctor if you, or someone close to you, are experiencing these kinds of difficulties. Receiving a diagnosis is important because the underlying cause may be treatable.

However, major changes in memory are not normal at any age and should be taken seriously.

What is dementia?

Dementia is a general term to describe problems that involve progressive changes in memory, thinking, behaviour, and the ability to perform regular daily activities.

There are more than 100 different types of dementia. The most common types are:

Alzheimer’s – which attacks the brain resulting in impaired memory, thinking and behaviour

Vascular dementia – caused by poor blood flow to the brain, depriving brain cells of nutrients and oxygen needed to function normally

Parkinson’s related dementia – a chronic, progressive neurological condition, which in later stages can affect cognitive functioning

Frontotemporal dementia – a disorder causing damage to brain cells in the frontal and temporal lobes, resulting in decline in social skills and emotional apathy. Behaviour and personality changes often occur before memory loss and speech problems

The early signs of dementia may include: memory loss – particularly recent memories or experiences, confusion with time or place, changes in mood and personality, difficulty with planning or problem solving, and difficulty in completing familiar tasks.

Dementia can happen to anybody but is much more common after the age of 65. Dementia is not a normal part of ageing.

Dementia and aged care

For people with dementia, their memory loss affects their adjustment to new places and persons. The move to residential care should be considered before a crisis forces a more urgent response.

Good care depends on how well the care facility responds to the residents’ individual needs, including their physical, social and mental wellbeing.

Where can I get help?

Support is vital for the person with dementia, as well as family members. Although the effects of dementia cannot yet be stopped or reversed, an early diagnosis gives families a chance to access services and plan for the future.

Dementia support

Dementia support

There are a number of organisations that offer support, information, education and counselling to people affected by dementia. The National Dementia Helpline offers advice and counselling on 1800 100 500 or dementia.org.au, or read on for information about how the Dementia Behaviour Management Advisory Service (DBMAS) can help.

Changed behaviours

Behavioural change can occur for people with dementia, with many people experiencing changes to mood, thought, language, daily function or movement. The individual’s response to a particular circumstance or situation may alter or reduce as the dementia progresses.

Changed behaviour as a response to a person’s dementia may reduce quality of life for the person living with dementia and can contribute to carer or care worker stress. It is important to take steps to support the person living with dementia and the people that provide care to them.

Changed behaviours may include:

Anxiety

Depressed mood

Hallucinations

Restlessness

Aggression

Sleep disturbance

Inappropriate toileting

Eating difficulties

Repeated calling out Repetitive questioning Wandering Hoarding  Resistance to care Unwanted sexualised behaviour

Specialised support

Dementia Behaviour Management Advisory Service (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family and health and aged care professionals to better understand and respond to individual changes in behaviour and emotions.

The service can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. It offers specialised support, assessment, intervention and advice.

DBMAS has a multi-disciplinary team of experienced health care professionals such as registered nurses, social workers, clinical psychologists, geriatricians, speech pathologists, and dietitians.

DBMAS is committed to providing culturally sensitive and effective communication. If you require an interpreter service, you can call the Translating and Interpreting Service on 13 14 50 and ask them to contact the DBMAS service.

For more information, contact DBMAS on 1800 699 799 or visit dementia.com.au .

End of life care

Whether you live in your own home or in a residential aged care home, when the end of life approaches you may require additional support.

The primary goal of palliative care is to provide supportive care and improve the patient’s quality of life by addressing any painful or distressing symptoms.

Services to help at home

Services that may help you to stay in the comfort of your own home can include:

a qualified nurse to dress a wound or provide continence advice; household jobs like cleaning, clothes washing and ironing; help with bathing or showering, dressing, hair care and toileting; meals and other food services – assistance with preparing and eating meals, or help for those with special diets; and help to travel to shopping centres or appointments.

Palliative care in a nursing home

The Guidelines for a Palliative Approach in Residential Aged Care, developed by the Government to provide support and guidance, outline three forms of palliative care in residential aged care:

A palliative approach – To improve the quality of life for residents with a life limiting illness.

Specialised palliative service provision – This form of palliative care involves referral to a specialised palliative team or health care practitioner.

End of life care

End of life care

Located at Happy Valley, Bethsalem Care has an enviable reputation throughout Adelaide for high quality, individually focussed care. We are fully accredited with accommodation for 90 residents in spacious single rooms all with their own ensuite. Each of the four resident areas have a dining room and comfortable adjacent lounge area opening out into the enclosed courtyards and beautiful gardens. There is a secure and well staffed dementia specific area, adjoining rooms for couples (when available) and an abundance of natural light.

End of life (terminal) care – This form of palliative care is appropriate when the resident is in the final days or weeks of life and care decisions may need to be reviewed more frequently.

Residents with dementia

Palliative care for residents living with dementia often requires a different approach than palliative care for people with a terminal condition, as the process can take place over a longer period of time.

Declining cognition can mean that a dying person with dementia is unlikely to have the capacity to make decisions and communicate their wishes regarding care.

These decisions must be made much earlier in the course of dementia than for other illnesses, or alternatively, must be made by proxies on behalf of the dying person.

Family and friends

Providing end of life care can be particularly intense for family and carers, supporting a patient’s needs. Palliative care not only supports patients, but also their friends and families.

For more information about palliative care services talk to your GP or contact your community health centre.

A centrally located café provides the focus for social interaction between staff, residents and families and provides a relaxing location to enjoy a coffee or meal with your loved one in a vibrant and welcoming atmosphere.

Bethsalem means ‘A House of Peace’ and this is evident from the moment you walk from the award winning gardens into the welcoming foyer and throughout the home where our caring staff are committed to providing the highest quality personalised care in a secure and homely environment.

As a place ‘where life matters’, Bethsalem Care takes the time to identify the individual choices of each resident and provides care specifically tailored to meet your needs. This gives families and friends confidence and peace of mind that their loved ones are being cared for

with compassion whilst encouraging residents to take part in independent and meaningful social activity.

Contact us to arrange a tour of our highly regarded, secure and affordable facility.

8321 0300 E: admissions@bethsalemcare.com.au

Definition Of Often Used Terms 108

Aged Care Assessment Team Regions 109

Details of Aged Care Assessment Teams (ACAT) including the Local Government Areas they service

Abbreviations 109

Council/Local Government Area (LGA) Reference Index 110

South Australia 110

Northern Territory 110 Suburb & Town Reference Index 110 111 South Australia 110 111

Northern Territory 110 111 Council District (LGA) Maps 112, 148 South Australia 112

Northern Territory 148

Residential Table – How To Read & Icon Definitions 113, 147

Explanation of how to use the Residential tables and icons representing different services South Australia 113

Northern Territory 146

Aged Care Homes (Residential Care Listings) 114 128, 149

Residential aged care facilities and their features, listed by Councils (LGAs) and then Suburbs

Greater Adelaide Metropolitan 114 123 Regional South Australia 124 128

Northern Territory 149

Extra Services Aged Care Homes (Advertisers Only) 129 South Australia 129

Retirement Accommodation 129 133, 153

List of organisations detailing their retirement sites and services South Australia (Advertisers only) 129 133

Northern Territory 153 Home Care Packages 134 139, 150 153

List of Approved Home Care Package providers delivering services in metropolitan and country areas

South Australia HCP Council District (LGA) Maps 134

Northern Territory HCP Council District (LGA) Maps 148

Metro and Regional council regions 135, 150 How to read the HCP table 136, 150

Greater Adelaide Metropolitan 136 138 Regional South Australia 138 139

Northern Territory 150 153

Culturally Appropriate Services 139 141, 154 155

List of culturally appropriate services referenced by their cultural group

South Australia Aged Care Homes 139 140

Northern Territory Aged Care Homes 154 South Australia Home Care Packages 140 141

Northern Territory Home Care Packages 154 155

In Home Care Services 141 144, 155 156

List of organisations that provide assistance with daily living activities for clients in their home South Australia 141 144

Northern Territory 155 156

Centre Based Care 145 146, 157

List of respite, services and activities for social/recreational support in a ‘centre setting’

South Australia 145 146

Northern Territory 157 Day Therapy Centres 146, 156

List of allied health/therapy services for physical or psychological support in a ‘centre setting’ South Australia 146

Northern Territory 156

Products & Services (Advertisers Only) 157 158

List of organisations that provide aged care related services & products for consumers and industry users Organisation & Business Index (Advertisers Only) 158 159

List of organisations advertising in this guide with contact details and the products/services they provide Index 160

DISCLAIMER: The information listed in the following pages were compiled by DPS Publishing using a range of sources including Government departments, Aged Care Assessment Team, Aged Care Providers, publicly available information, the DPS Publishing database and checked via telephone and online questionnaires. You can visit AgedCareGuide.com.au for the most up to date details. For further information contact the individual provider. The information contained in the Location and Information Guide should be used as a guide only.

DPS Publishing takes no responsibility for the accuracy of the information contained within the Aged Care Guide.

Directories, Lists and Reference Indexes

Definition of terms

24 Hour On Site Supervision – A person(s) who is/are employed to live in or in close vicinity of a retirement village and will respond to requests for assistance when regular staff are off duty.

Aged Care Assessment Team (ACAT) – Assess and approve older people for Australian Government subsidised aged care services.

Aged Care On Site – The retirement village has an aged care facility at the same location.

ATSI – Services offered to Aboriginal and Torres Strait Islander older people and their carers.

Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance. Prior assessment by an Aged Care Assessment Team required.

CALD – Services offered to Culturally and Linguistically Diverse older people and their carers.

Care Community (CC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through Government funded Home Care Packages, as a genuine alternative to a nursing home.

Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met.

Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services.

Centre Based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers.

CHSP Funded – An in home or centre based care service funded by the Commonwealth Home Support Programme Government initiative.

Communal facilities – Shared facilities for residents such as community hall, swimming pool or bowling green.

Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All home care packages are delivered on a CDC basis.

Daily Accommodation Payment (DAP) – This is a daily payment to a Government funded aged care facility, paid periodically, for example monthly. This is not a refundable payment.

Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting’, provided to aged/frail clients and their carers. Includes clients with dementia and disabilities.

Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers.

Domestic Assistance – Help with washing of clothes, dishes, floors, wet areas, ironing, minor meal preparation, vacuuming, changing bed linen, dusting, cleaning living areas.

Donor Funded – The purchase price, or entry contribution, of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation.

Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food and services for an additional charge.

Home Maintenance/Gardening – Assistance with replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs and gutter cleaning. May include window cleaning.

Independent Living Unit (ILU) – Sometimes referred to as a villa or apartment and located in a retirement village.

LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents.

Meals &/or Shopping – Delivery of daily cooked or frozen ready to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. (CBC – meals or light refreshments provided at the centres).

Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication.

Multi Purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services.

NESB – Services offered to Non English Speaking Background older people and their carers.

Nursing &/or Palliative Care – Registered or Enrolled Nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care.

Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toiletting. (CBC personal care offered while client is at the centre.)

Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home.

RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation.

Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a Government funded aged care facility and refunded, minus agreed deductions, when leaving the facility.

Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services.

Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village.

Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in a retirement village, or purchase on a freehold basis.

Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility.

Retirement Living (RL) – The site has retirement living accommodation.

Secure Dementia Unit – Secure specialised ward, wing or unit for people with dementia and/or challenging behaviours. Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates etc.

Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry, and personal care. Services may be provided on a fee for service basis.

Single Bedrooms with Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home.

Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs.

Social &/or Recreational Support – The client participates in social or recreational activities either in their home or at a community, day or recreational centre.

Supported Residential Services (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a Government funded facility but without the funding support.

Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee for service basis without Government funding.

Transport – Organising or providing transport services such as bus, taxi, private car etc. (CBC transport to and from the centre).

ACAT Regions

Aged Care Assessment Team (ACAT) are responsible for all assessments for Government funded Residential aged care and Home Care Packages. This list provides you with the Council/Local Government Area that each ACAT services. All assessments are coordinated through My Aged Care.

Call 1800 200 422 to organise your assessment.

SA METROPOLITAN AREAS

Barossa, Hills, Fleurieu ACAT – Gawler

Adelaide Plains (part), Barossa (part), Gawler, Goyder (part), Light, Mid Murray (part)

Barossa, Hills, Fleurieu ACAT – Mount Barker

Adelaide Hills, Barossa (part), Mid Murray (part), Mount Barker

Barossa, Hills, Fleurieu ACAT – Nuriootpa Barossa (part)

Barossa, Hills, Fleurieu ACAT – Victor Harbor

Alexandrina, Victor Harbor, Yankalilla Central Adelaide ACAT

Adelaide, Burnside, Campbelltown, Charles Sturt, Norwood Payneham St Peters, Port Adelaide Enfield (part), Prospect, Unley, Walkerville, West Torrens

Northern Adelaide ACAT

Playford, Port Adelaide Enfield (part), Salisbury, Tea Tree Gully

Southern Adelaide ACAT

Holdfast Bay, Marion, Mitcham, Onkaparinga

SA REGIONAL AREAS

Barossa, Hills, Fleurieu ACAT – Angaston satellite office

Barossa, Hills, Fleurieu ACAT – Kingscote Kangaroo Island

Abbreviations

AC

Aged Care

ACAT Aged Care Assessment Team

ACF Aged Care Facility

ACL Aged Care Living

ACS Aged Care Service(s)

Apts Apartments

Assoc Association

ATSI Aboriginal, Torres Strait Islander

Aust Australian

CALD Culturally and Linguistically Diverse

CBC Centre Based Care

CC Community Care

CHSP Commonwealth Home Support Programme

Com’ty Community

Coop Cooperative

CS Community Service(s)

Ctr Centre

DAP Daily Accommodation Payment

Eyre, Flinders & Far North ACAT – Port Augusta

APY Lands, Coober Pedy, Flinders Ranges, Port Augusta, Roxby Downs Eyre, Flinders & Far North ACAT – Port Lincoln

Ceduna, Elliston, Lower Eyre Peninsula, Port Lincoln, Streaky Bay, Tumby Bay, Wudinna

Eyre, Flinders & Far North ACAT – Whyalla

Cleve, Franklin Harbour, Kimba, Whyalla Riverland, Mallee, Coorong ACAT – Murray Bridge

Karoonda East Murray, Mid Murray (part), Murray Bridge, Southern Mallee, The Coorong

Riverland, Mallee, Coorong ACAT – Renmark

Berri Barmera, Loxton Waikerie, Renmark Paringa

South East ACAT – Mount Gambier Grant, Mount Gambier, Wattle Range

South East ACAT – Naracoorte Kingston, Naracoorte Lucindale, Robe, Tatiara

Yorke & Northern ACAT – Port Pirie Mount Remarkable, Northern Areas, Orroroo Carrieton, Peterborough, Port Pirie

Yorke & Northern ACAT – Wallaroo

Adelaide Plains (part), Barunga West, Clare & Gilbert Valleys, Copper Coast, Goyder (part), Wakefield, Yorke Peninsula

Yorke & Northern ACAT

– Satellite office in Clare, Minlaton

NORTHERN TERRITORY AREAS

Alice Springs Urban ACAT

Alice Springs

Office of Disability Central Remote

– Barkly

Barkly, Central Desert (part), MacDonnell

Office of Disability Top End Remote

– Darwin

Tiwi Islands, Victoria Daly (part), West Arnhem

Office of Disability Top End Remote

– East Arnhem

East Arnhem, Roper Gulf (part)

Office of Disability Top End Remote

– Katherine

Central Desert (part), Katherine, Roper Gulf (part), Victoria Daly (part), West Daly

Top End Urban Darwin ACAT

Belyuen, Coomalie, Darwin, Litchfield, Palmerston, Wagait

Dis Disability Dist District

DTC Day Therapy Centre

DVA Department of Veterans’ Affairs

Estn Eastern

Fmr Former Gtr Greater H/Care or HC Home Care

HCP Home Care Package(s)

Hlth Health Hosp Hospital HS Health Service(s)

Hse House

IBC Inside Back Cover

IFC Inside Front Cover

ILU Independent Living Unit(s)

Indep Independent

LGBTIQ Lesbian Gay Bisexual Transgender Intersex Questioning

Lwr Lower Melb Melbourne Metro Metropolitan N/Home Nursing Home

NESB Non English Speaking Background

NH Nursing Home NT Northern Territory Nth North Nthn Northern NW North West

OBC

Outside Back Cover

PAG Planned Activity Group(s)

Prog Program(s)

RAC Residential Aged Care

RAD Refundable Accommodation Deposit Reg Regional Res Residential Ret/Retire Retirement

RV Retirement Village

SA South Australia SE South East Serv Service(s)

SL Supported Living Soc Social

SRF Supported Residential Facility

SRS Supported Residential Service

SSG Social Support Group(s)

Sth South Sthn Southern

STRC Short Term Restorative Care Supp Support SW South West(ern) Tce Terrace

TCP Transition Care Program(s)

Trans Transport

VHC Veterans’ Home Care

VMCH Villa Maria Catholic Homes

Wstn Western

Council (LGA) Reference Index

The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and home care packages in that Local Government Area (commonly referred to as a Council District).

SA Council District

Page Reference Residential Home Care

Adelaide 114 136-138

Adelaide Hills 114 136-138

Adelaide Plains 136-138

Alexandrina 114 136-138

APY Lands 124 138-139

Barossa 114 136-138

Barunga West 124 138-139

Berri Barmera 124 138-139

Burnside 115 136-138

Campbelltown (SA) 116 136-138

Ceduna 124 138-139

Charles Sturt 116-117 136-138

Clare & Gilbert Valleys 124 138-139

Cleve 124 138-139

Coober Pedy 124 138-139

Copper Coast 124 138-139

Elliston 124 138-139

Flinders Ranges 125 138-139

Franklin Harbour 125 138-139

Gawler 117 136-138

Goyder 125 138-139

Grant 125 138-139

Holdfast Bay 117 136-138

Kangaroo Island 117 136-138

Karoonda East Murray 125 138-139

Kimba 125 138-139

Kingston (SA) 125 138-139

Light 117 136-138

Lower Eyre Peninsula 125 138-139

Loxton Waikerie 125 138-139

Marion 117-118 136-138

SA Council District

Page Reference Residential Home Care

Mid Murray 126 138-139

Mitcham 118 136-138

Mount Barker 118 136-138

Mount Gambier 126 138-139

Mount Remarkable 126 138-139

Murray Bridge 126 138-139

Naracoorte Lucindale 126 138-139 Northern Area 126 138-139

Norwood Payneham St Peters 118-119 136-138

Onkaparinga 119 136-138

Orroroo Carrieton 126 138-139 Peterborough 126 138-139

Playford 120 136-138

Port Adelaide Enfield 120-121 136-138

Port Augusta 126 138-139

Port Lincoln 127 138-139

Port Pirie 127 138-139

Prospect 121 136-138 Renmark Paringa 127 138-139 Robe 138-139

Roxby Downs 138-139 Salisbury 121-122 136-138 Southern Mallee 127 138-139 Streaky Bay 127 138-139 Tatiara 127 138-139 Tea Tree Gully 122 136-138

The Coorong 127 138-139 Tumby Bay 127 138-139 Unincorporated 138-139 Unley 122-123 136-138

SA Council District Page Reference

Residential Home Care

Victor Harbor 123 136-138

Wakefield 123 138-139 Walkerville 123 136-138 Wattle Range 128 138-139 West Torrens 123 136-138 Whyalla 128 138-139 Wudinna 138-139 Yalata 138-139 Yankalilla 123 136-138 Yorke Peninsula 128 138-139

NT Council District

Page Reference Residential Home Care

Alice Springs 149 136-138

Barkly 149 138-139 Belyuen 136-138 Central Desert 138-139 Coomalie 136-138 Darwin 149 136-138 East Arnhem 138-139 Katherine 149 138-139 Litchfield 136-138 MacDonnell 149 138-139 Palmerston 149 136-138 Roper Gulf 149 138-139 Tiwi Islands 149 138-139 Unincorporated 138-139 Victoria Daly 138-139 Wagait 136-138 West Arnhem 149 138-139 West Daly 149 138-139

SA Suburb / Town Page

Clare 124

Cleve 124

Coober Pedy 124

Cowandilla 123

Cowell 125

Craigmore 120

Croydon Park 120

Crystal Brook 127

Cummins 125

Davoren Park 120 Daw Park 118

Elizabeth East 120

Elizabeth Park 120

Elizabeth Vale 120

Elliston 124

Encounter Bay 123

Enfield 120

Eudunda 125

Evanston Park 117

Everard Park 122

Felixstow 118

Findon 116

Flagstaff Hill 119

Freeling 117

Fulham 123

Fullarton 122

Gawler East 117

Gilles Plains 120

Glen Osmond 115

Glenelg 117

Glenelg South 117

Glengowrie 117

Glynde 118

Golden Grove 122

Goolwa 114

Grange 116

Gumeracha 114

Hackham 119

Hahndorf 118

Hamley Bridge 125

Happy Valley 119

Hawker 125

Heathfield 114

Hendon 116

Hope Valley 122 Hove 117

SA Suburb / Town Page

Huntfield Heights 119 Ingle Farm 121

Jamestown 126 Joslin 118 Kadina 124 Kapunda 117 Karoonda 125 Keith 127

Kensington Gardens 115 Kilburn 120 Kimba 125

Kingscote 117 Kingston SE 125 Kingswood 118 Klemzig 120 Lameroo 127 Largs Bay 120 Largs North 120 Laura 126 Leabrook 115 Lightsview 121 Linden Park 115 Lobethal 114

Lockleys 123 Loxton 125 Magill 115 Maitland 128 Malvern 122 Mannum 126 Marion 117 Marleston 123 Mawson Lakes 121 McCracken 123

McLaren Vale 119 Meningie 127

Mile End 123 Millicent 128 Minlaton 128 Moonta 124

Morphett Vale 119

Morphettville 118

Mount Barker 118

Mount Gambier 126

Mount Pleasant 114 Murray Bridge 126 Myrtle Bank 122

SA Suburb / Town Page

Naracoorte 126

North Adelaide 114

North Brighton 117

North Plympton 123 Norwood 118 Nuriootpa 114 Oakden 121

Oaklands Park 118 Orroroo 126

Para Hills West 121 Paradise 116

Parafield Gardens 121 Parkside 123

Payneham South 119 Pennington 116 Penola 128 Peterborough 126 Pinnaroo 127

Port Augusta 126 Port Broughton 124 Port Elliot 114 Port Lincoln 127

Port Noarlunga 119 Port Pirie 127 Prospect 121 Quorn 125 Regency Park 121 Renmark 127 Reynella 119 Ridgehaven 122 Riverton 124 Rosewater 121 Salisbury 121

Salisbury East 122 Salisbury North 122 Salisbury South 122 Seaford 119 Seaton 116

Semaphore 121 Semaphore Park 116 Smithfield 120 Snowtown 128

Somerton Park 117 South Brighton 117 St Agnes 122 St Peters 119

SA Suburb / Town Page

Strathalbyn 114

Streaky Bay 127

Tailem Bend 127 Tanunda 114

Thevenard 124

Toorak Gardens 115 Trott Park 118 Tumby Bay 127 Uraidla 114 Valley View 121 Victor Harbor 123 Waikerie 125 Walkerville 123

Walkley Heights 121 Wallaroo 124 Wayville 123 West Beach 116 West Croydon 116 West Lakes 117 Westbourne Park 118 Whyalla 128

Whyalla Stuart 128 Williamstown 114 Woodcroft 120 Woodside 114 Woodville 117 Wudinna 128 Yahl 125 Yankalilla 123

NT Suburb / Town Page

Alice Springs 149 Borroloola 149 Coconut Grove 149 Fannie Bay 149 Farrar 149 Kaltukatjara 149 Katherine 149 Maningrida 149 Mutitjulu 149 Tennant Creek 149 Tiwi 149 Wadeye 149 Wurrumiyanga 149

Inset

Residential icon definitions

Icons

residential listings

Booked Respite Beds Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.

Extra Services A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Pets on Premises The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Secure Dementia Unit Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia.

Secure Garden An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Specialist Palliative Care Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Transition Care Beds A bed-based service allowing older people more time and support post-hospitalisation in a ‘non hospital’ environment to optimise their functional capacity.

Culturally Specific Care services catering to the needs of those from non-English speaking or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.

aged

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

ADELAIDE to BAROSSA

ADELAIDE Council

North Adelaide 5006

ADELAIDE HILLS Council

Aldgate 5154

PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremises

P s W C D T F b g H 1st time user? See page 113

SecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite

DPS Web ID PHONE (08)

Advertisement Notes Page Reference

Helping Hand North Adelaide 49 Buxton St 8224 7777 155 151 W C D T F H 48 15070

Estia Health Aldgate 4 Gibb Rd 8370 9311 30 30 C T F 14936

Gumeracha 5233

Country Health Connect Gumeracha Hosp 6 Albert St 8209 9200 17 3 F 14990

Country Health Connect Torrens Valley AC 2 Albert St 8209 9290 25 25 s T F 15125

Heathfield 5153

Hillside Aged Care 177 Longwood Rd 8339 4815 36

T F H IFC-1 15128 Lobethal 5241

Restvale 8 Woodside Rd 8389 6212 36 36 s T F b 15103

Uraidla 5142

Clayton Church Homes Summerhill 1144 Greenhill Rd 8404 8200 25 25 F 69 15044 Woodside 5244

Clayton Church Homes Onkaparinga Valley 38 Nairne Rd 8389 7566 105 95 s D T F 69 15393

ALEXANDRINA Council

Goolwa 5214

ACH Group Residential Care West Park 7 Partridge St 8159 3530 60 60 C D T F 59, 80 14951

Southern Cross Care* Sandpiper Lodge RC 35 Washington St 8555 7700 81 81 s C D T F 11, 15 18479

Port Elliot 5212

Resthaven Port Elliot 3 Frederik St 8373 9113 92 86 s D T F H 65, 67 20423

Strathalbyn 5255

Country Health Connect

Strathalbyn & District Aged Care Service 43 High St 8536 5220 80 50 D T F 15023

Estia Health Strathalbyn 7 Langhorne Creek Rd 8536 3422 47 47 D T F 19066

BAROSSA Council

Mount Pleasant 5235

Country Health Connect Mt Pleasant Hosp Hospital Rd 8568 0000 22 6 F 15027 Nuriootpa 5355

Barossa Village Residential Care 9 Atze Pde 8562 0300 100 100 s C D T F b 130 14989 Tanunda 5352

Tanunda Lutheran Home Inc 27 Bridge St 8121 3718 120 114 s D T H 85 15033

Williamstown 5351

Wirraminna Care 5 Memorial Dr 8524 6396 31 31 T F b 14986 * (SA, NT & VIC)

METROPOLITAN

BURNSIDE

BURNSIDE Council

Glen Osmond 5064

Life Care Glenrose Court 550 Portrush Rd 1800 555 990 84 65

Kensington Gardens 5068

C T F b H 60, 115 15190

Estia Health Kensington Gardens 421 The Parade 8331 8098 79 76 C D T F 19340 Leabrook 5068

Resthaven Leabrook 336 Kensington Rd 8373 9113 106 105 s D T F H 65, 67 15155 Linden Park 5065

Regis Burnside 6 Booth Ave 1300 998 100 187 149

T F 12 15098 Magill 5072

Clayton Church Homes Magill 43 Fisher St 8165 6400 96 96 s D T F g H Hungarian 69 18821

Magill Lodge Supportive Care 524 Magill Rd 8332 9335 P 35 SRF 14980

Magill Retirement Village 122 Reid Ave 1300 687 738 P 21 s C H SRF 15294

Toorak Gardens 5065

Estia Health Toorak Gardens 401 Portrush Rd 8431 5399 36 27

D T F 15021

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

CAMPBELLTOWN to CHARLES STURT

CAMPBELLTOWN Council

Campbelltown 5074

PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremises

P s W C D T F b g H 1st time user?

SecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite

DPS Web ID PHONE (08)

Advertisement Notes Page Reference

Bene Campbelltown 565 Lower North East Rd 8397 0200 39 14

T F g CALD 18 15080

Bupa Campbelltown 1 Steele St 1800 718 348 59 23 s C 52 15146

North Eastern Community RAC 580 Lower North East Rd 8366 8261 84 20 C D T F g CALD 14908

Warrina Court 46 McShane St 1300 424 332 35 35

T F H 15004 Magill 5072

Clayton Church Homes Magill 43 Fisher St 8165 6400 96 96 s

D T F g H Hungarian 69 18821

Magill Lodge Supportive Care 524 Magill Rd 8332 9335 P 35 SRF 14980

Magill Retirement Village 122 Reid Ave 1300 687 738 P 21 s C H SRF 15294 Paradise 5075

Amber Aged Care 50 Avenue Rd 8465 5500 32 32 s

D T F b g Estonian, Latvian 15057

Resthaven Paradise 61 Silkes Rd 8373 9113 132 124 s D T F H 65, 67 15161

Warrina Park 59 George St 1300 424 332 49 49 D T F H 15180

CHARLES STURT Council

Brompton 5007

AnglicareSA Brompton 2-10 First St 1800 317 009 40 40

T F Note 1 21, 22-23, 49 15226

Ashman Grove Residential Aged Care 58 Chief St 8346 6519 87 75 T F 57 15153

Ridleyton Greek Home for the Aged 89 Hawker St 8340 1155 120 78

D T F g Greek 14969

T F g CALD 15169 Cheltenham 5014

St Anna's Residential Care Facility 41 Burley Griffin Blvd 8346 0955 60 60

Walkerville Lodge 6 James St 8447 2317 P 25 Note 2 14929 Findon 5023

Ananda Aged Care Findon 2 Malken Way 8445 9720 67 11 D T F 15016 Grange 5022

AnglicareSA Grange 56 High St 1800 317 009 135 61

D T F b 21, 22-23, 49 15289

UnitingSA Westminster Village Aged Care Cnr Fort St & Sylvan Way 8448 6280 101 101 D T F H 51 15035 Hendon 5014

Eldercare Acacia Court 81 Tapleys Hill Rd 1300 925 414 70 44

F 15038 Pennington 5013

Pennwood Village 19 Windsor Ave 8341 0401 80 80

F b g Note 3 14973 Seaton 5023

The House of St Hilarion 7 Kelly Ave 8409 1500 122 110

F g European, Italian, Vietnamese 15174

g Croatian, Ukrainian 51 15106 Semaphore Park 5019

UnitingSA Seaton Aged Care 172 Trimmer Pde 8448 6280 50

UnitingSA Wesley House Aged Care 324 Military Rd 8448 6280 168 168

West Beach 5024

T F 51 15037

T F 11, 15 15268 West Croydon 5008

Southern Cross Care* West Beach RC 655-671 Burbridge Rd 8353 3044 80 80 W

Hindmarsh Lodge SRF 88-94 Robert St 8340 2851 P 34 Note 4 38302 * (SA, NT & VIC)

Note: 1. Services for residents with complex needs who are homeless/at risk of homelessness - referrals from State Government's Exceptional Needs Unit, ph: (08) 8448 4610

2. SRF; Support accommodation for people with disabilities, mental health disorders

3. Eastern European, European, Polish, Serbian 4. SRF; Services for residents who are aged/disabled/ have a mental health diagnosis/disadvantaged

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

CHARLES STURT continued to MARION

CHARLES STURT Council continued

West Lakes 5021

PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite

P s W C D T F b g H

DPS Web ID PHONE (08)

Advertisement Notes Page Reference

UnitingSA West Lakes Aged Care 1 Charles St 8448 6280 108 108 F 51 61955 Woodville 5011

Bene St Clair 2 Jelley St 8397 0200 52 24

T F g CALD 18 14919 Bupa Woodville 104 Woodville Rd 1800 718 348 108 108 C D T F 52 14920

GAWLER Council

Evanston Park 5116

Eldercare Evanston Park 17 Morrow Ave 1300 925 414 100 100

D T F 18602 Gawler East 5118

Calvary Trevu House 1-13 Deland Ave 1800 527 272 68

Gawler Grande Views 3 Duffield St 7221 9160 126 126

T F 17, 151 15017

D T F 21245

Southern Cross Care* Bellevue Court RC 9 Bellevue Ct 8522 9300 80 80 C D F b 11, 15 15138

HOLDFAST BAY Council

Glenelg 5045

Uniting Communities Murray Mudge AC 7 Raymond Gr 8375 1111 66 64 C D T F g CALD 25, 87 15008 Glenelg South 5045

ACH Group Residential Care Kapara 80 Moseley St 8159 3530 137 137 C D T F H 59, 80 14954 Hove 5048

Alwyndor 52 Dunrobin Rd 8177 3200 144 136 s C D T F b 30 14923

Eldercare Oxford 35 Hulbert St 1300 925 414 27 27 F H 15076 North Brighton 5048

Minda Nursing Home King George Ave 8422 6200 54 42

D T F Note 1 17855 Somerton Park 5044

Somerton Park Aged Care 7 Grainger Rd 8490 4600 74 F IFC-1 15182 South Brighton 5048

Calvary Brighton 580 Brighton Rd 1800 527 272 73 F 17, 151 15170

KANGAROO

ISLAND Council

Kingscote 5223

Country Health Connect Kangaroo Island Health Service 7 Esplanade 8553 4200 36 34 s D T F 15274

LIGHT Council

Freeling 5372

Wheatfields 21 Hanson St 8525 2154 53 45 s D T F 15114 Kapunda 5373

Country Health Connect Kapunda Homes Nash St 8566 2260 26 26 T F 15072

MARION Council

Glengowrie 5044

Eldercare Allambi 86 Oaklands Rd 1300 925 414 225 225

D T F 15079 Marion 5043

Resthaven Marion 10 Township Rd 8373 9113 159 159 s D T F H 65, 67 15157

Note: 1. High level care primarily to people with intellectual disabilities * (SA, NT & VIC)

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

MARION continued to NORWOOD PAYNEHAM ST PETERS

MARION Council continued

Morphettville 5043

PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite

P s W C D T F b g H 1st time user? See page 113

DPS Web ID PHONE (08)

Advertisement Notes Page Reference

Bupa Morphettville 29-31 Austral Tce 1800 718 348 130 s D T F 52 14922

Charles Young Aged Care 53 Austral Tce 8350 3600 172 T F b IFC-1 14999

Oaklands Park 5046

Calvary Oaklands 2 Jean St 1800 527 272 88 F 17, 151 15194

Rembrandt Court 1 Madras St 8198 0300 87 87 s C D T F g Dutch, European 15102

Southern Cross Care*

Oaklands Park Lodge RC 393 Morphett Rd 8198 0000 70 70 D F H 11, 15 15307

Trott Park 5158

AnglicareSA Trott Park 4 Kangaroo Thorn Rd 1800 317 009 120 120

MITCHAM Council

Belair 5052

D T F H 21, 22-23, 49 19172

Kalyra Belair Aged Care 2 Kalyra Rd 8278 0300 92 92 s C D T F H 63 15186

Bellevue Heights 5050

Resthaven Bellevue Heights 47 Eve Rd 8373 9113 99 96 s D T F H 65, 67 15154

Daw Park 5041

ACH Group Residential Care ViTA 17 Rockville Ave 8159 3530 60 60 W T F b 59, 80 20451

Estia Health Daw Park 7 Lancelot Dr 8397 2100 82 80 C D T F 15018

Kingswood 5062

Calvary Mitcham 22 Harrow Tce 1800 527 272 38 10 W T F 17, 151 15067

Regis Kingswood 9 Brenchley Gr 1300 998 100 100 92 C F 12 15179

Resthaven Mitcham 17 Hill St 8373 9113 112 108 s C D T F 65, 67 15159 Westbourne Park 5041

AnglicareSA Westbourne Park 56 Monmouth Rd 1800 317 009 90 90

D T F H 21, 22-23, 49 15141

Resthaven Westbourne Park 30 Sussex Tce 8373 9113 126 124 s C D T F 65, 67 15162

MOUNT BARKER Council

Hahndorf 5245

Hahndorf Residential Care Service 1A Main St 8398 8000 101 C T F 14921

St Paul's Lutheran Homes Hahndorf 7 Braun Dr 8398 8600 80 80 s D T F H 15056

Mount Barker 5251

Eldercare Sash Ferguson 8 Fletcher Rd 1300 925 414 53 52

D T F H 14972

Southern Cross Care* Oakfield Lodge RC 15 Hawthorn Rd 8393 6800 80 80 D F H 11, 15 20421

NORWOOD PAYNEHAM ST PETERS Council

Felixstow 5070

Uniting Communities Aldersgate RAC 160 OG Rd 8206 0411 115 83

D T F g CALD 25, 87 14950 Glynde 5070

LHI Retirement Services Glynde 24 Avenue Rd 8337 0488 120 88 s D T F H 14960

Joslin 5070

Life Care Gaynes Park Manor 251 Payneham Rd 1800 555 990 96 96 s C T F 60, 115 15193 Norwood 5067

Wynwood Nursing Home 77 Sydenham Rd 8362 3568 43 43 C T F 14930 * (SA, NT

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

NORWOOD PAYNEHAM ST PETERS continued to ONKAPARINGA

NORWOOD PAYNEHAM ST PETERS Council continued

Payneham South 5070

PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H

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Advertisement Notes Page Reference

D T F 15073 St Peters 5069

Eldercare Trowbridge House 9 Luhrs Rd 1300 925 414 64 64

St Basil's St Peters 9 Winchester St 7424 0900 32 31 C T F g CALD, Greek 15055

ONKAPARINGA Council

Aberfoyle Park 5159

Estia Health Aberfoyle Park 39 Campus Dr 8370 5766 92 65 D F 14965

Resthaven Aberfoyle Park 100 Hub Dr 8373 9113 100 100 s D T F 65, 67 21103

Aldinga Beach 5173

Life Care Aldinga Beach Court 6 Pridham Blvd 1800 555 990 118 116 s C T F b H 60, 115 15189

Christie Downs 5164

St Basil's Aegean Village 10 Morton Rd 7424 0900 97 43 C D T F g H CALD, Greek 14947

Christies Beach 5165

Christies Beach Residential Care Service 50 Gulfview Rd 8384 3133 98 C D T F b 15110

Flagstaff Hill 5159

Estia Health Flagstaff Hill 40 Skyline Dr 8296 3456 85 85 D T F 15281

Hackham 5163

Holly Aged Care 16-24 Penneys Hill Rd 8392 6700 140

Happy Valley 5159

T b IFC-1 18516

Bethsalem Care 10 Education Rd 8321 0300 90 90 C D T F 106 14940

Huntfield Heights 5163

Southern Cross Care*

Onkaparinga Lodge RC 28 Liddell Dr 8186 7099 92 92 C D T F 11, 15 15286

McLaren Vale 5171

ACH Group Residential Care Colton Court 84 Valley View Dr 8159 3530 37 37 C D T F 59, 80 14953

Kalyra McLaren Vale Aged Care 19 Aldersey St 8323 7460 39 39 s C T F 63 15187

Morphett Vale 5162

All Care Aged Care - The Vales 60-66 States Rd 8321 0100 180 s C D T F g Note 1 15275

Kalyra Woodcroft Aged Care 54 Woodcroft Dr 8408 4730 88 88 s C D T F 63 14924

Port Noarlunga 5167

ACH Group Residential Care Perry Park 26 River Rd 8159 3530 117 117

Reynella 5161

C D T F H 59, 80 14933

Life Care Reynella Lodge 7 Railway Tce 1800 555 990 89 49 s D T F b H 60, 115 15192

Seaford 5169

Eldercare Seaford 100 Seaford Rd 1300 925 414 100 100

Woodcroft 5162

D T F 18756

Eldercare Cottage Grove 150 Reynell Rd 1300 925 414 101 99 D T F H 15078

Note: 1. German, Greek, Indian, Italian, Polish, Russian * (SA, NT & VIC)

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

PLAYFORD to PORT ADELAIDE ENFIELD

PLAYFORD Council

Craigmore 5114

PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite

P s W C D T F b g H 1st time user? See page 113

DPS Web ID PHONE (08)

Advertisement Notes Page Reference

Estia Health Craigmore 150 Adams Rd 8256 8800 135 135

C D T F 14909

Resthaven Craigmore 200 Adams Rd 8373 9113 93 89 s D T F 65, 67 15227

Davoren Park 5113

Aboriginal Elders Village 2 Oldford St 8287 1454 32 23

Regis Playford 1 Wilton St 1300 998 100 125 125

Elizabeth East 5112

AnglicareSA Elizabeth Dutton Court 33 Catalina Rd 1800 317 009 75 75

AnglicareSA Elizabeth East 36c Halsey Rd 1800 317 009 121 121

Elizabeth Park 5113

T b g ATSI 14985

D T F 12 15287

D T F H 21, 22-23, 49 15142

D T F 21, 22-23, 49 15290

Clayton Church Homes Park Village 30 Shillabeer Rd 8283 6600 60 60 s D T F 69 15097

Elizabeth Vale 5112

Little Para Aged Care 24-28 Wayford St 8259 9888 62 62 C T F IFC-1 15247

Evanston Park 5116

Eldercare Evanston Park 17 Morrow Ave 1300 925 414 100 100 D T F 18602

Smithfield 5114

Smithfield Aged Care 1 Warooka Dr 8254 4700 74 T F IFC-1 18519

PORT ADELAIDE ENFIELD Council

Angle Park 5010

Linsell Lodge Aged Care Centre 2-16 Cardigan St 8300 1700 95 95 s D T F 54 15084

RSL Care SA Morlancourt 18 Trafford St 8268 7277 61 61 s C D T F 66 15054

Croydon Park 5008

St Basil's Croydon Park 83-93 Regency Rd 7424 0900 83 82

D T F g CALD, Greek 15028 Enfield 5085

Bartonvale Gardens Retirement Village 4 Ellis St 1300 687 738 P 57 H SRF 14959

Bupa Enfield 5 Bradford Ct 1800 718 348 68

D T F 52 15145

Oakwood Aged Care 6 Ellis St 8260 6888 78 32 D T F 56, 68 17907 Gilles Plains 5086

Rose Court Residential Care Service 3 Grant Ave 8367 8866 52 18 C T F 14939 Kilburn 5084

Churchill Retreat 470 Churchill Rd 8349 6898 54

C D T F 15151 Klemzig 5087

Klemzig Residential Care Service Leighton Ave 8266 2233 87 C D T F 15163

Southern Cross Care* John Paul II Village RC 6A Dianne St 8369 0377 40 40 F 11, 15 15271

Largs Bay 5016

Southern Cross Care*

The Philip Kennedy Centre RC 477-479 Military Rd 8242 0122 170 168

Largs North 5016

Marten Aged Care 110 Strathfield Tce 8248 9555 118

Lightsview 5085

D T F b 11, 15 14907

T F b

IFC-1 14997

Helping Hand Lightsview 1 East Parkway 8214 3000 110 110 s W C D T F 48 20419 * (SA, NT & VIC)

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

PORT ADELAIDE ENFIELD continued to SALISBURY

(08)

PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite

P s W C D T F b g H

PORT ADELAIDE ENFIELD Council continued Oakden 5086

Oakden Green Aged Care 75-79 Hilltop Dr 8261 3688 40 40

T F g Hungarian, Serbian 15094 Regency Park 5010

UnitingSA Regency Green Aged Care 181-193 Days Rd 8448 6280 60 9 F 51 15249 Rosewater 5013

Southern Cross Care* Mount Carmel RC 740 Torrens Rd 8447 7057 83 83 D T F 11, 15 14910 Semaphore 5019

Semaphore Residential Care Centre 122 Esplanade 8346 6519 46 18 D T F 57 15011

Semaphore Supportive Care 160-164 Military Rd 8449 4957 P 33 SRF 14904 Valley View 5093

The Claridge Residential Care 66 Nelson Rd 8265 2755 112 34 s D T F 14971 Walkley Heights 5098

Calvary The Homestead 29 Homestead Ave 8222 1222 53 T F 17, 151 15325

PROSPECT Council

Prospect 5082

Clayton Church Homes Prospect 156 Main North Rd 8404 8100 60 42 s C T F 69 15049

Prospect Residential Care Service 4-6 Dean St 8269 4114 P 38 Note 1 14925

Southern Cross Care* Labrina Village RC 63-72 Labrina Ave 8344 1867 41 41 T F 11, 15 14911

SALISBURY Council

Burton 5110

Estia Health Burton 367-379 Waterloo Corner Rd 8280 2800 80 80 D T 15223 Elizabeth Vale 5112

Little Para Aged Care 24-28 Wayford St 8259 9888 62 62 C T F IFC-1 15247 Ingle Farm 5098

Gloucester Residential Care 25 Roopena St 8396 5999 140 64 C D T F 15007

Helping Hand Ingle Farm 7-31 Shackleton Ave 8397 8200 96 96 s C D T F 48 15071

Mawson Lakes 5095

Helping Hand Mawson Lakes 2 The Strand 8360 2500 98 98 s C D T F 48 15392

Para Hills West 5096

Para Hills Residential Care 50 Kesters Rd 8282 5400 60 25 s C T F g CALD 55 15096

Parafield Gardens 5107

Edenfield Family Care Parafield Gardens 20-36 Gardenia Dr 8281 6966 50 50 s C D T F 15117

Helping Hand Parafield Gardens 437 Salisbury Hwy 7285 3800 93 93 s C D T F 48 15069 Salisbury 5108

Dunbar Homes 11 Mawson Rd 8282 3444 57 57

D T F 15115

Estia Health Salisbury 7 Salisbury Hwy 8182 6477 73 71 C D T F 17816

Olive Grove Aged Care 67 Porter St 8258 2008 70 26

T F 56, 68 15086 Salisbury East 5109

Estia Health Salisbury East 8 Oakmont Ct 8285 4600 80 80 D T F 18478

Note: 1. SRF; Services for residents with mental illnesses and/or acquired brain injuries

Eureka Care Communities Salisbury 22-24 Hazel Rd 1800 356 818 P 57 SRF 22328 * (SA, NT & VIC)

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

SALISBURY continued to UNLEY

SALISBURY Council continued

Salisbury North 5108

Salisbury South 5106

PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremises

P s W C D T F b g H 1st time user?

SecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite

DPS Web ID PHONE (08)

Advertisement Notes Page Reference

UnitingSA Hawksbury Gardens AC 8 Elmgrove Rd 8448 6280 89 89

D T F H 51 15296

Salisbury Private Nursing Home 147 Frost Rd 8250 0900 76 2 s D T F 15105

Valley View 5093

The Claridge Residential Care 66 Nelson Rd 8265 2755 112 34 s D T F 14971

Walkley Heights 5098

Calvary The Homestead 29 Homestead Ave 8222 1222 53 T F 17, 151 15325

TEA TREE GULLY Council

Gilles Plains 5086

Rose Court Residential Care Service 3 Grant Ave 8367 8866 52 18 C T F 14939 Golden Grove 5125

Estia Health Golden Grove 27-31 Captain Robertson Ave 8251 9600 102 100 C D T F 15152

Helping Hand Golden Grove 209 The Golden Way 8288 6333 110 110 s C D T F 48 21936 Hope Valley 5090

Ananda Aged Care Hope Valley 95-97 Awoonga Rd 8397 7500 137

T F 15229

Estia Health Hope Valley 1099 Grand Junction Rd 8396 3167 101 77 C D T F 15109

LHI Retirement Services Hope Valley 1215-1217 Grand Junction Rd 8265 8000 104 56 s D T F H 14961

Ridgehaven 5097

Ridgehaven Aged Care Gate 3, Hazel Gr 8397 0100 130 130

St Agnes 5097

Bene Italian Village 6 Mumford Ave 8397 0200 163 163

UNLEY Council

Everard Park 5035

T F IFC-1 14994

D T F g CALD 18 15064

Life Care Parkrose Village 34 Norman Tce 1800 555 990 69 61 T F b H 60, 115 15191

Fullarton 5063

Fullarton Lutheran Homes 14 Frew St 8372 3555 195 144 s D T F b 15332

Southern Cross Care* Fullarton RC 345 Fullarton Rd 8373 1570 60 60 T F 11, 15 15272

Malvern 5061

Resthaven Malvern 43 Marlborough St 8373 9113 75 75 s D T F H 65, 67 15156

Myrtle Bank 5064

Carinya Aged Care 39 Fisher St 8130 6444 61 T F IFC-1 15000

RSL Care SA War Veterans' Home 55 Ferguson Ave 8379 2600 95 92 s C D T F H 66 15167

Southern Cross Care* Carmelite RC 7 Spence Ave 7077 2000 70 70 C T F H 11, 15 18917

Southern Cross Care*

The Lodge Lourdes Valley RC 18 Cross Rd 1800 852 772 58 58 W T F b H 11, 15 15276

The Carlyle on Cross 32 Cross Rd 8115 5400 88 88 T F 38360

Parkside 5063

Aldridge Court SRF 109-111 Young St 8373 4401 P 11 SRF 19170

Estia Health Parkside 17 Robsart St 8271 5679 40 20 T F 15063

St Louis Nursing Home - Parkside 21 Foster St 8272 3344 45 45 W C T F H 26 15175 * (SA, NT & VIC)

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

UNLEY continued to YANKALILLA

UNLEY Council continued Wayville 5034

PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite

P s W C D T F b g H

DPS Web ID PHONE (08)

Advertisement Notes Page Reference

Eldercare The Lodge 14-24 King William Rd 1300 925 414 127 127

W D T F 15075

Rose Terrace Lodge 102 Rose Tce 8272 1182 P 21 SRF 14927

VICTOR HARBOR Council

Encounter Bay 5211

Estia Health Encounter Bay 150 Bay Rd 8552 5100 123 121

C D T F 15134 McCracken 5211

Southern Cross Care* McCracken Views RC 31 Adelaide Rd 8552 7522 60 60 C D T F 11, 15 15285 Victor Harbor 5211

Calvary Victoria Street SRF 55 Victoria St 8552 8103 P 14 C Note 1 17, 151 17826

Ross Robertson Aged Care 19 Cornhill Rd 8551 0600 91

WALKERVILLE Council

Walkerville 5081

Walkerville Aged Care 160 Walkerville Tce 8342 8300 153

WEST TORRENS Council

Cowandilla 5033

T F IFC-1 15001

T F b IFC-1 14998

Calvary Flora McDonald 206 Sir Donald Bradman Dr 1800 527 272 153 153 C D T g Vietnamese 17, 151 15121 Fulham 5024

Villa St Hilarion Fulham 21 Farncomb Rd 8235 9055 54 54 F g Italian 15184 Lockleys 5032

Estia Health Lockleys 8 Mellor Ave 8128 8888 90 86 C D T F 20418

Serene Residential Care Services 1 Myzantha St 8443 7733 43 7 T F b 15107

St Raphael's Home for the Aged 2 Franciscan Ave 8353 6022 33 33 C T F 15176 Marleston 5033

Regis Marleston 18 Cudmore Tce 1300 998 100 115 107 D T F 12 14906 Mile End 5031

ACH Group Respite - Residential Care 22 Henley Rd 8159 3530 P s 59, 80 38938 North Plympton 5037

Southern Cross Care* Bucklands RC 333 Marion Rd 8292 6444 147 147

C D T F 11, 15 14893

Southern Cross Care* The Pines Lodge RC 342 Marion Rd 8292 1800 144 144 D T F H 11, 15 15253 West Beach 5024

Southern Cross Care* West Beach RC 655-671 Burbridge Rd 8353 3044 80 80 W D T F 11, 15 15268

YANKALILLA Council

Yankalilla 5203

ACH Group Res Care Yankalilla Centre 175 Main South Rd 8159 3530 63 63

Note: 1. SRF; Services for adults with a mental health illness

D T F H 59, 80 15312 * (SA, NT & VIC)

APY LANDS to ELLISTON

APY LANDS Council

Pukatja 0872

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference

DPS Web ID PHONE (08)

PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H

Tjilpiku Pampaku Ngura AC Service Pukatja Com'ty, Tjilpi Pampa St 8956 7033 16

BARUNGA WEST Council

Port Broughton 5522

T F g ATSI 19671

Barunga Homes 11 Edmund St 8635 0500 83 83 s C D T F H 84 14941

BERRI BARMERA Council

Barmera 5345

Country Health Connect Hawdon House & Bonney Lodge

Barmera Health Service, 24 Hawdon St 8588 0400 81 65 s C D T F b 15014 Berri 5343

Calvary St Catherine's 23 McGilton Rd 1800 527 272 50 28

CEDUNA Council

Ceduna 5690

Country Health Connect

Ceduna District Health Service 3 Eyre Hwy 8626 2110 39 37

Thevenard 5690

C D T 17, 151 15171

T F 14938

Seaview Village 103 Seaview Tce 8625 2855 8 8 s C T b g ATSI 15359

CLARE & GILBERT VALLEYS Council

Clare 5453

Country Health Connect Kara House Webb St 8842 6565 25 C T F 15132

Helping Hand Carinya 17-19A Victoria Rd 8841 3222 50 50 s C D T F 48 15045

Riverton 5412

Country Health Connect Wakefield ACS 23 Moorhouse Tce 8847 2300 20 3

D T F 15273

Gilbert Valley Senior Citizens Homes 20 Masters St 8847 2307 27 27 T F 15123

CLEVE Council

Cleve 5640

Country Health Connect

Eastern Eyre Health & Aged Care Cleve North Tce 8628 2399 35 20

COOBER PEDY Council

Coober Pedy 5723

T F g ATSI 15369

Country Health Connect Coober Pedy Hosp Lot 89 Hospital Rd 8672 5009 4 2 18113

Umoona Aged Care (Tjilpi Tjuta Kanyini) Lot 89 Hospital Rd 8672 5605 15 1 C T F g ATSI 15222

COPPER COAST Council

Kadina 5554

Estia Health Kadina 8 Mine St 8821 2233 71 71 C D T F 15166

Moonta 5558

Moonta Health & Aged Care Service 7-12 Majors Rd 8825 0000 77 60 D T F 15090 Wallaroo 5556

Star of the Sea Res & Respite Care Facility 15 Elizabeth St 8823 0000 70 70 T F

ELLISTON Council

Elliston 5670

Dementia services available 15178

Mid West Health Elliston Memorial Dr 8687 9001 15 6 D T F 15089

Country Health Connect

REGIONAL

Aged Care Homes listed by Councils (LGAs) and then Suburbs

FLINDERS RANGES to LOXTON WAIKERIE

FLINDERS RANGES Council

Hawker 5434

PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite

Country Health Connect Hawker Memorial Hospital 9 Druid Range Dr 8648 4007 8 8 T F Note 1 18115 Quorn 5433

Country Health Connect Quorn Hospital Hospital Rd 8648 7888 30 26 F 18111

FRANKLIN HARBOUR Council

Cowell 5602

Country Health Connect Eastern Eyre Health & Aged Care Cowell 17 South Tce 8629 3000 20 6 F 15112

GOYDER Council

Burra 5417

Country Health Connect Burra Hospital 46 Commercial St 8892 2300 15 6 F 15221 Eudunda 5374

Country Health Connect Eudunda Hospital & Aged Care Service 40 Ward St 8581 1404 12 6 s T F b 15020

Country Health Connect Eudunda Senior Citizens Hostel 40 Ward St 8581 1174 19 19 F 15029

GRANT Council

Yahl 5291

The Oaks Aged Care Facility 209 Ruwoldt Rd 8725 6111 42 22 C T F 15181

KAROONDA EAST MURRAY Council

Karoonda 5307

Country Health Connect Karoonda District & Soldiers Memorial Hospital 13 Stokes Rd 8579 1111 25 12 T F 15313

KIMBA Council Kimba 5641

Country Health Connect Eastern Eyre Health & Aged Care Kimba 13-15 Martin Tce 8627 2400 22 16 D T F 15135

KINGSTON (SA) Council

Kingston SE 5275

Country Health Connect Lighthouse Lodge Kingston Memorial Hospital, 33 Young St 8767 0222 32 19 F 15095

LIGHT Council

Hamley Bridge 5401

Walara Hamley Bridge 19 Albert St 8528 2276 48 35 D T F 15126

LOWER EYRE PENINSULA Council

Cummins 5631

Country Health Connect Miroma Place 19-21 Tumby Bay Rd 8676 2163 22 20 T F 15360

LOXTON WAIKERIE Council

Loxton 5333

Country Health Connect Loxton Hospital Complex Cnr Drabsch & McIntosh Sts 8584 8555 58 25 D T 15019

Riverview Lutheran Rest Home 5 Luther Rd 8584 7370 60 60 s D T F H 15104 Waikerie 5330

Country Health Connect Pioneer Lodge & Haven Waikerie Health Service, 1 Lawrie Tce 8541 0522 42 18 s T F b 15101

Note: 1. Assess to secure garden via entrance

MID MURRAY to PORT AUGUSTA

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs Advertisement Notes Page Reference

DPS Web ID PHONE (08)

MID MURRAY Council

Mannum 5238

Aminya 14 Adelaide Rd 8569 1749 60 60 T F 14945

Country Health Connect

Mannum District Hospital Parker St 8569 0200 13 T F 15300

MOUNT GAMBIER Council

Mount Gambier 5290

Boandik Crouch Street, Mount Gambier 26 Crouch St South 8725 4911 73 73 s C F 15113

Boandik Lake Terrace 101 Lake Tce East 8725 7377 88 72 s D F b H 15124

Boandik St Marys, Mount Gambier 71 Boandik Tce 8724 1200 68 68 s C D T F 18119

Resthaven Mount Gambier 24 Elizabeth St 8373 9113 96 92 s D T F 65, 67 19749

MOUNT REMARKABLE Council

Booleroo Centre 5482

Mt View Homes 31 Arthur St 8667 2207 30 30 D T F H 15042

MURRAY BRIDGE Council

Murray Bridge 5253

Lerwin Nursing Home 59-67 Joyce St 8539 1185 80 79 s T F 15024

Resthaven Murray Bridge 53 Swanport Rd 8373 9113 96 92 s D T F 65, 67 15160

RSL Care SA Romani 40 Tumbella Dr 8379 2600 72 72 s D T F 66 63526

NARACOORTE LUCINDALE Council

Naracoorte 5271

Country Health Connect

Moreton Bay House Naracoorte Health Service, 101 Jenkins Tce 8762 8111 30 10

T F 15108

Longridge Aged Care 900 Attiwill St 8762 1340 50 50 s T F 15230

NORTHERN AREA Council

Jamestown 5491

Country Health Connect

Jamestown Nursing Home South Tce 8664 1406 13 7 C T F 20417

Helping Hand Belalie Lodge 1-7 Cumnock St 8664 2200 40 40 s C D T F H 48 15043

Laura 5480

Country Health Connect

Southern Flinders Health Laura Mill St 8663 3100 12 10 T F 18112

ORROROO CARRIETON Council

Orroroo 5431

Country Health Connect

Orroroo Community Home 32 Fifth St 8658 1094 16 16 T F 15081

Country Health Connect

Orroroo District Hospital 68 Price Maurice Rd 8658 1200 10 F 20425

PETERBOROUGH Council

Peterborough 5422

Country Health Connect

Nalya Lodge Hostel 88 Hill St West 8651 0400 11 11 T F 15091

PORT AUGUSTA Council

Port Augusta 5700

Edenfield Family Care Nerrilda 71 Stokes Tce 8641 0043 46 s T F g ATSI; Dementia care available 15006

Edenfield Family Care Ramsay 77 Seaview Rd 8642 6742 62 62 s D T F 14974

Wami Kata Old Folks Home Davenport Community, Bartlett Pde 8641 1233 32 C T F g ATSI 15058

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

PORT LINCOLN to TUMBY BAY

PORT LINCOLN Council

Port Lincoln 5606

SizeofFacility

Eyre Peninsula Old Folks Home 26 Flinders Hwy 8682 1868 74 72 s D T F H 15119

Matthew Flinders Home 61-65 Oxford Tce 8682 4122 69 19 D T F b 15088

PORT PIRIE Council

Crystal Brook 5523

Country Health Connect Southern Flinders Health Crystal Brook Edmund Tce 8636 1100 12 8

T F 15030

The Willochra Home Allan St 8636 2320 42 42 s C D T F b 14967 Port Pirie 5540

Country Health Connect Hammill House 151 The Tce 8638 4969 30 16 D T F 18811

Helping Hand Lealholme 15 Halliday St 8638 3555 90 90 s C D T F 48 20442

St Joseph's House Residential Care Facility 22 Norman St 8632 1450 67 63 T F g Note 1 15009

RENMARK PARINGA Council

Renmark 5341

Country Health Connect Renmark Paringa District Hospital Ral Ral Ave 8580 4100 89 59 s D T F 14975

SOUTHERN MALLEE Council

Lameroo 5302

Country Health Connect Mallee Health Service Lameroo 1A Vardon Tce 8576 4600 17 9

T F b 15329 Pinnaroo 5304

Country Health Connect Mallee Health Service Pinnaroo Bundey Tce 8577 9222 23 5 D T F b 15100

STREAKY BAY Council

Streaky Bay 5680

Country Health Connect Mid West Health Elmhaven 3 Flinders Dr 8626 1009 15 15 T 14977

TATIARA Council

Bordertown 5268

Country Health Connect Charla Lodge 23 South Tce 8752 9000 62 12 s C T F 15047 Keith 5267

Keith & District Hospital Stirling Lodge 35-37 Hill Ave 8755 1555 18 15 T F 15133

THE COORONG Council

Meningie 5264

Country Health Connect Coorong Health Service Meningie 2 South Tce 8575 2777 10 T F 15298

Jallarah Homes 10 South Tce 8575 1317 30 30 s C T F 15130

Tailem Bend 5260

Country Health Connect Coorong Health Service Tailem Bend 74 Princes Hwy 8572 5800 19 1 s T F 15127

TUMBY BAY Council

Tumby Bay 5605

Country Health Connect Lower Eyre Health Service Tumby Bay 8 Esplanade 8688 2007 22 22 T F 15361

Note: 1. Italian; Dementia services available

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

WAKEFIELD to YORKE PENINSULA

WAKEFIELD Council

Balaklava 5461

PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H

Country Health Connect Ira Parker Nursing Home Balaklava Hospital Grounds, 16 War Memorial Dr 8862 1400 22 2 D T F 15129

Walara Balaklava Mill Court Homes 7 Railway Tce 8862 1576 40 38 T F 14988 Hamley Bridge 5401

Walara Hamley Bridge 19 Albert St 8528 2276 48 35 D T F 15126 Snowtown 5520

Country Health Connect Snowtown Hospital 1 South Tce 8865 0100 27 27 T F 15220

WATTLE RANGE Council

Millicent 5280

Boneham Aged Care Services 82 Williams Rd 8733 4331 90 90 s D T F 15046

Country Health Connect Sheoak Lodge Millicent Health Service, Towers Rd 8733 0150 60 40 D T F 15139

Penola 5277

Country Health Connect Pinchunga Hostel

WHYALLA Council

Whyalla 5600

Penola War Memorial Hospital, 18 Church St 8737 2311 36 26 s T F 15099

Annie Lockwood Court Hostel 7 Newton St 8644 9894 51 51 s D T F 14943

Yeltana Nursing Home 25 Newton St 8644 9898 58 22 D T F 15185 Whyalla Stuart 5608

Copperhouse Court Hostel 43A Flinders Ave 8644 9999 56 56 s D T 15111

WUDINNA Council

Wudinna 5652

Country Health Connect Mid West Health Wudinna 16-24 Richards Ave 8680 2101 10 10 F 15362

YORKE PENINSULA Council

Ardrossan 5571

Ardrossan Community Hospital 37 Fifth St 8837 3021 26 26 C T F 14942 Maitland 5573

Eldercare The Village Centenary Ave 1300 925 414 60 60 D T F H 15074 Minlaton 5575

Country Health Connect Melaleuca Court Nursing Home 44 First St 8853 2480 35 4 T F 15032

Eldercare South Park 1 South Tce 1300 925 414 18 18 T 15136

Aged Care Homes with Extra Services

Advertisers only listed below

All extra service providers are also listed in the directory on pages 114 –128

See page 108 a for definitions

SizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremises

s W C D T F b H

SecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsRetirementLivingOnsite

Advert Page DPS Web ID PHONE (08)

ACH Group Residential Care ViTA 17 Rockville Ave Daw Park 5041 8159 3530 60 60 W T F b 59, 80 20451

Calvary Mitcham 22 Harrow Tce Kingswood 5062 1800 527 272 38 10 W T F 17, 151 15067

Eldercare The Lodge 14-24 King William Rd Wayville 5034 1300 925 414 127 127 W D T F 15075

Helping Hand Lightsview 1 East Parkway Lightsview 5085 8214 3000 110 110 s W C D T F 48 20419

Helping Hand North Adelaide 49 Buxton St North Adelaide 5006 8224 7777 155 151 W C D T F H 48 15070

Southern Cross Care† The Lodge Lourdes Valley RC 18 Cross Rd Myrtle Bank 5064 1800 852 772 58 58 W T F b H 11, 15 15276

Southern Cross Care† West Beach RC 655-671 Burbridge Rd West Beach 5024 8353 3044 80 80 W D T F 11, 15 15268

St Louis Nursing Home - Parkside 21 Foster St Parkside 5063 8272 3344 45 45 W C T F H 26 15175 † (SA, NT & VIC)

ORGANISATION

ACH Group

VILLAGE AREA PHONE (08)

Angove Park Drive

Tea Tree Gully 1300 224 477 9 9 9 9 9 59, 80 38221

Bridge Street Salisbury 1300 224 477 9 9 9 9 9 9 59, 80 38226

Brighton Parade Blackwood 1300 224 477 9 9 9 9 9 59, 80 38208

Broad Street Marden 1300 224 477 9 9 9 9 9 9 59, 80 38207

Cator Street Glenside 1300 224 477 9 9 9 9 9 59, 80 38218

Cornish Street Stepney 1300 224 477 9 9 9 9 9 59, 80 38203

East Terrace Kensington Gardens 1300 224 477 9 9 9 9 9 59, 80 38219

Elkanah Village Morphett Vale 1300 224 477 9 9 9 9 9 9 59, 80 14934

Elliot Court

Campbelltown 1300 224 477 9 9 9 9 9 59, 80 38220

First Avenue Joslin 1300 224 477 9 9 9 9 9 59, 80 38222

Fred McCallum Court Glynde 1300 224 477 9 9 9 9 9 59, 80 38224

Genders Court

Campbelltown 1300 224 477 9 9 9 9 9 59, 80 38223

Hamlyn Court Walkerville 1300 224 477 9 9 9 9 9 59, 80 38229

Hampden Street Firle 1300 224 477 9 9 9 9 9 59, 80 38227

High Street Willunga 1300 224 477 9 9 9 9 9 59, 80 38204

Hub Drive

Aberfoyle Park 1300 224 477 9 9 9 9 9 59, 80 38205

Ian Wilson Court Walkerville 1300 224 477 9 9 9 9 9 59, 80 38206

James Evans Court Magill 8159 3418 9 9 9 9 9 9 59, 80 21010

Kapara Mews

Knighton Road

Mackie Court

Main Road

McKay Avenue

Glenelg South 1300 224 477 9

Elizabeth North 1300 224 477 9

Lower Mitcham 1300 224 477 9

Blackwood 1300 224 477 9

Christies Beach 1300 224 477 9

Menzies Marden Marden 8159 3418 9

9 9 9 9 9 59, 80 38209

9 9 9 59, 80 38210

9 9 9 59, 80 38225

9 9 9 59, 80 38212

9 9 9 59, 80 38214

9 9 9 9 59, 80 38215

ACH GROUP continued to CALVARY COMMUNITY CARE

ILUsorVillas

Fees/Costs LicencetoOccupy Resident Funded/Purchased ServiceFee

ORGANISATION

VILLAGE

AREA PHONE (08) ACH Group continued

Millikan Grove

Marden 1300 224 477 9 9 9 9 9 9 59, 80 38216

Moir Court Magill 1300 224 477 9 9 9 9 9 59, 80 38228

Penzance Street Glenelg 1300 224 477 9 9 9 9 9 59, 80 38217

Perry Park Village Port Noarlunga 1300 224 477 9 9 9 9 9 9 9 59, 80 20683

Pickering Court

Felixstow 1300 224 477 9 9 9 9 9 59, 80 38230

Princes Road Kingswood 1300 224 477 9 9 9 9 9 59, 80 38231

Pullin Court Rostrevor 1300 224 477 9 9 9 9 9 59, 80 38232

Riverview Drive Port Noarlunga 1300 224 477 9 9 9 9 9 9 9 59, 80 38233

Sir Keith Wilson Court Magill 1300 224 477 9 9 9 9 9 9 59, 80 20682

St George's Court Magill 8159 3418 9 9 9 9 9 59, 80 20681

Strathmore Terrace

Brighton 1300 224 477 9 9 9 9 9 59, 80 38234

Sturdee Street Linden Park 1300 224 477 9 9 9 9 9 59, 80 38236

Sydney Street Glenunga 1300 224 477 9 9 9 9 9 59, 80 38235

Taeuber Court Wynn Vale 1300 224 477 9 9 9 9 9 59, 80 38237

Third Street Magill 8159 3418 9 9 9 9 9 59, 80 38238

Waite Street Blackwood 1300 224 477 9 9 9 9 9 59, 80 38239

Yankalilla Mews Yankalilla 1300 224 477 9 9 9 9 9 9 59, 80 22385

Spence on Light - Retirement Living Adelaide 1300 224 477 9 9 9 9 9 59, 80 61883

Allity

Anglicare SA

Auscare Retirement

Hillside Gardens Retirement Living Heathfield 8339 4815 9 9 9 9 9 IFC-1 18504

All Hallows Mews Westbourne Park 1800 317 009 9 9 9 9 9 9 21, 22-23, 49 21011

Dutton Mews Elizabeth East 1800 317 009 9 9 9 9 9 9 21, 22-23, 49 15252

Grandview Heights Trott Park 1800 317 009 9 9 9 9 9 9 21, 22-23, 49 19682

Ashley Court Retirement Community Warradale 8132 0232 9 9 9 9 9 9 9 9 Note 1 79 14898

AusCare at Unley Kings Park 8132 0232 9 9 9 Note 2 79 14916

Copper Coast Lifestyle Village Moonta 8132 0232 9 9 9 9 79 22010

Moana Mews Over 55s Seaford Rise 8132 0232 9 9 9 9 9 79 21538

Stuart Grove Retirement Community Camden Park 8132 0232 9 9 9 9 79 21502

Vailima Gardens Retirement Community Hackney 8132 0232 9 9 9 9 9 9 9 9 9 Note 3 79 19824

Barossa Village Retirement Living Nuriootpa 8562 0300 9 9 9 9 9 9 130 18523

Barunga Village

Barunga by the Sea

Port Broughton 8635 0528 9 9 9 9 9 9 Note 4 84 19240

Barunga Cottages Port Broughton 8635 0500 9 9 9 9 84 14941

Bellara Retirement Village Bellara Village Campbelltown Campbelltown 0427 532 202 9 9 9 9 9 9 9 9 9 Note 5 86 15093

Calvary Community Care Ain Karim Community Enfield 8359 8680 9 9 9 Note 6 17, 151 20434

Building the future of ageing. retirement living | assisted living | in-home care residential care | community connection 08 8562 0300 |

barossavillage.org

Retirement Accommodation listed alphabetically by their Organisation*

CLAYTON CHURCH HOMES to ECH

ORGANISATION

Clayton Church Homes

VILLAGE

Balhannah

Beulah Terraces

Crafers

Distinctive Lifestyle

ECH

AREA PHONE (08)

ILUsorVillas

RentalAccommodationServicedApartments24hrOnSite Supervision Features AgedCareOnSiteCommunalFacilities

Type

SmallPets Welcome DonorFunded

Fees/Costs LicencetoOccupy Resident Funded/Purchased ServiceFee

Balhannah 8404 8200 9 9 9 9 69 38900

Norwood 8404 8200 9 9 9 9 69 19768

Crafers 8404 8200 9 9 9 9 69 38901

Gumeracha Gumeracha 8404 8200 9 9 9 9 69 38902

Lobethal

Magill

Percival Street

Lobethal 8404 8200 9 9 9 9 69 38903

Magill 8404 8200 9 9 9 9 9 9 Note 1 69 19685

Norwood 8404 8200 9 9 9 9 69 21925

Queen Street Norwood 8404 8200 9 9 9 9 69 19173

Stirling (Pinoak Tiers) Stirling 8404 8200 9 9 9 9 9 69 20448

Uraidla Village Uraidla 8404 8200 9 9 9 9 69 21542

Woodside Woodside 8404 8200 9 9 9 9 69 38904

Hayward Gardens Torrensville 8351 9811 9 9 9 9 79 63552

Holdfast Gardens Camden Park 8351 9811 9 9 9 9 79 63550

Ingle Farm Ingle Farm 8351 9811 9 9 9 9 79 63554

Kidman Gardens Kidman Park 8351 9811 9 9 9 9 79 63555

Underdale Gardens Underdale 8351 9811 9 9 9 9 79 63553

Victor Harbor

Victor Harbor 8351 9811 9 9 9 79 63551

Ardrossan Retirement Estate Ardrossan 8407 5115 9 9 9 9 9 9 9 83, OBC 15391

Blodwin Court Marryatville 8407 5115 9 9 9 9 9 9 9 83, OBC 63607

Bowden Towers Adelaide 8407 5115 9 9 9 9 9 9 83, OBC 15291

David Court Underdale 8407 5115 9 9 9 9 9 9 9 83, OBC 63614

Davis Court Walkerville 8407 5115 9 9 9 9 9 9 83, OBC 63613

Donald Court Clarence Gardens 8407 5115 9 9 9 9 9 9 9 83, OBC 63606

Gables of St Morris St Morris 8407 5115 9 9 9 9 9 9 9 9 83, OBC 63608

Grundy Court Glenelg South 8407 5115 9 9 9 9 9 9 9 83, OBC 63605

Henry Court Hyde Park 8407 5115 9 9 9 9 9 83, OBC 63611

Howard Court Burnside 8407 5115 9 9 9 9 9 9 9 83, OBC 63604

Independent Living Burnside Burnside 8407 5115 9 9 9 9 9 9 9 83, OBC 15328

Independent Living Charles Sturt Henley Beach 8407 5115 9 9 9 9 9 9 83, OBC 15204

Independent Living Holdfast Bay Glenelg 8407 5115 9 9 9 9 9 9 83, OBC 15398

Independent Living Marion Marion 8407 5115 9 9 9 9 9 9 83, OBC 15394

Independent Living Mitcham Mitcham 8407 5115 9 9 9 9 9 9 83, OBC 15395

Independent Living Norwood Norwood 8704 5115 9 9 9 9 9 83, OBC 15210

Independent Living Port Adelaide Port Adelaide 8407 5115 9 9 9 9 9 9 9 83, OBC 15373

Independent Living Prospect Prospect 8407 5115 9 9 9 9 9 9 9 83, OBC 15331

Independent Living Victor Harbor Victor Harbor 8407 5115 9 9 9 9 9 9 83, OBC 15413

Independent Living Walkerville Walkerville 8407 5115 9 9 9 9 9 9 83, OBC 15197

Independent Living West Torrens West Torrens 8407 5115 9 9 9 9 9 9 83, OBC 15214

Independent Living Unley Unley 8407 5115 9 9 9 9 9 9 83, OBC 15148

Independent Living Mount Barker Mount Barker 8407 5115 9 9 9 9 9 9 9 83, OBC 15390

Independent Living Tea Tree Gully Tea Tree Gully 8407 5115 9 9 9 9 9 9 83, OBC 15383

Note: 1. Some support available from co-located residential care facility if required

Retirement Accommodation listed alphabetically by their Organisation*

ECH continued to SOUTHERN CROSS CARE (SA, NT & VIC)

ORGANISATION

ECH continued

Helping Hand Aged Care

VILLAGE AREA PHONE (08)

ILUsorVillas

RentalAccommodationServicedApartments24hrOnSite Supervision Features AgedCareOnSiteCommunalFacilities SmallPets Welcome DonorFunded

Type

Fees/Costs LicencetoOccupy Resident Funded/Purchased ServiceFee

Marchant Court Athelstone 8407 5115 9 9 9 9 9 9 83, OBC 15386

Marten Retirement Village Largs Bay 8407 5115 9 9 83, OBC 63609

Prince Court Alberton 8407 5115 9 9 9 9 9 9 9 83, OBC 63615

Rotary Village Modbury 8407 5115 9 9 9 9 9 9 9 83, OBC 63610

Barryne Village

Belair 8224 7785 9 9 9 9 9 48 15068

Belalie Crescent Jamestown 8224 7785 9 9 9 9 48 18145

Essington Mews Clare 8224 7785 9 9 9 9 9 48 19724

Ngadjuri Lodge Clare 8224 7785 9 9 9 9 48 20721

North Adelaide Retirement Living Units North Adelaide 8224 7785 9 9 9 9 9 48 18143

Pt Pirie Retirement Living Units Port Pirie 8224 7785 9 9 9 9 48 18144

St John's Close

Prospect 8224 7785 9 9 9 48 15052

Kalyra Belair Village Belair 0407 928 248 9 9 9 9 9 9 63 14226

Bellevue Heights Village

McLaren Vale Village

Life Care

Murray Mallee Aged Care Group

Oasis Garden Village

Resthaven

RSL Care SA

Southern Cross Care (SA, NT & VIC)

Bellevue Heights 0407 928 248 9 9 9 9 9 63 19780

McLaren Vale 0407 928 248 9 9 9 9 9 9 63 61884

McLaren Vale 0407 928 248 9 9 9 9 9 63 61887 Woodside Village Woodside 0407 928 248 9 9 9 9 9 63 61885

Vineyard Village

Aldinga Beach Court ILUs

Glenrose Court ILUs

Aldinga Beach 1800 555 990 9 9 9 9 9 9 9 60, 115 19690

Glen Osmond 1800 555 990 9 9 9 9 9 60, 115 19691

Hayfield Plains ILUs Balaklava 1800 555 990 9 9 9 9 9 9 60, 115 18166

Marion Rose ILUs

Mitchell Park 1800 555 990 9 9 9 9 9 9 9 60, 115 15036

Murlali Village ILUs Christie Downs 1800 555 990 9 9 9 9 60, 115 15065

Parkrose Village ILUs

Reynella Village ILUs

Everard Park 1800 555 990 9 9 9 9 9 9 9 9 60, 115 19692

Old Reynella 1800 555 990 9 9 9 9 9 9 9 9 9 60, 115 19693

Rosehaven ILUs Modbury 1800 555 990 9 9 9 9 9 60, 115 15026

Warner Close Retirement Living

Oasis Garden Village

Murray Bridge 8532 2255 9 9 9 9 81 17495

Gawler East 8522 4145 9 9 9 9 9 9 47 14957

Bellevue Heights Indep RLU Bellevue Heights 8370 3756 9 9 9 9 65, 67 19450

Chiton Retirement Living Chiton 8554 2122 9 9 9 9 9 65, 67 20155

Leabrook Apartments

Leabrook 8370 3756 9 9 9 9 65, 67 21221

Malvern Independent Retirement Living Units Malvern 8370 3756 9 9 9 9 65, 67 19451

Marion Independent Retirement Living Units Marion 8370 3756 9 9 9 9 9 Note 1 65, 67 19452

Paradise Independent Retirement Living Units Paradise 8370 3756 9 9 9 9 65, 67 19453

Port Elliot Independent Retirement Living Units Port Elliot 8370 3756 9 9 9 9 65, 67 38861

Hamilton Retirement Village

Glengowrie 8379 2600 9 9 9 9 9 66 15243

War Veterans' Home Myrtle Bank 8379 2600 9 9 9 9 9 9 9 66 15167

Sturt Village Marion 8379 2600 9 9 9 9 9 66 15225

Waterford Estate Retirement Village Murray Bridge 8531 3630 9 9 9 9 9 9 66 22190

Carmelite Retirement Living

Myrtle Bank 1800 852 772 9 9 9 9 9 9 9 11, 15 38332

Clarence Park Retirement Living Clarence Park 1800 852 772 9 9 9 11, 15 15261

Note: 1. Includes 19 rental units through Housing SA - conditions apply for residents; co-located aged care home; respite

Retirement Accommodation listed alphabetically by their Organisation*

SOUTHERN CROSS CARE (SA, NT & VIC) cont'd to UNITINGSA

ORGANISATION

Southern Cross Care (SA, NT & VIC) continued

VILLAGE

Coach House Mews Retirement Living

AREA PHONE (08)

ILUsorVillas

Type RentalAccommodationServicedApartments24hrOnSite Supervision Features AgedCareOnSiteCommunalFacilities

SmallPets Welcome DonorFunded

Fees/Costs LicencetoOccupy Resident Funded/Purchased ServiceFee

Myrtle Bank 1800 852 772 9 9 9 9 9 9 9 11, 15 15269

Glen Woodley Estate Retirement Living Myrtle Bank 1800 852 772 9 9 9 9 9 9 9 11, 15 15254

Glenelg North Retirement Living Glenelg North 1800 852 772 9 9 9 9 11, 15 15259

Hawthorn Retirement Living Hawthorn 1800 852 772 9 9 9 9 11, 15 15258

Heritage Apts Retirement Living Myrtle Bank 1800 852 772 9 9 9 9 9 9 9 11, 15 15283

Kingswood Retirement Living Kingswood 1800 852 772 9 9 9 9 11, 15 15257

Leabrook Retirement Living Leabrook 1800 852 772 9 9 9 9 11, 15 15256

Magill Retirement Living Magill 1800 852 772 9 9 9 9 11, 15 15297

Marion Retirement Living Marion 1800 852 772 9 9 9 9 11, 15 15299

McAuley Mews Retirement Living Brighton 1800 852 772 9 9 9 9 9 11, 15 15263

Mount Gambier Retirement Living Mount Gambier 1800 852 772 9 9 9 9 9 9 11, 15 15270

Norwood Retirement Living Norwood 1800 852 772 9 9 9 9 11, 15 15308

O'Grady Court Retirement Living North Plympton 1800 852 772 9 9 9 9 11, 15 15309

Oakfield Rise Retirement Estate Mount Barker 1800 852 772 9 9 9 9 9 9 11, 15 38325

Oaklands Park Retirement Living Oaklands Park 1800 852 772 9 9 9 9 9 9 11, 15 20139

Payneham Retirement Living Payneham 1800 852 772 9 9 9 9 11, 15 15306

Peninsula Retirement Living Largs Bay 1800 852 772 9 9 9 9 9 9 11, 15 15164

Pine Springs Retirement Living Netley 1800 852 772 9 9 9 9 11, 15 15262

Prospect Retirement Living Prospect 1800 852 772 9 9 9 9 11, 15 15304

Riverpoint Retirement Estate Noarlunga Downs 1800 852 772 9 9 9 9 9 9 11, 15 19794

Riverside at Goolwa Retirement Living Goolwa 1800 852 772 9 9 9 9 9 9 11, 15 19217

Semaphore Park Retirement Living Semaphore Park 1800 852 772 9 9 9 9 9 11, 15 15303

Somerton Park Retirement Living Somerton Park 1800 852 772 9 9 9 9 9 11, 15 15302

St Peter's Close Retirement Living Stepney 1800 852 772 9 9 9 9 9 11, 15 15265

The Fairways Retirement Living McCracken 1800 852 772 9 9 9 9 9 9 9 11, 15 18164

The Pines Retirement Living North Plympton 1800 852 772 9 9 9 9 9 9 11, 15 19702

The Vines Retirement Living Wynn Vale 1800 852 772 9 9 9 9 9 11, 15 15264

The Waterford Retirement Living Myrtle Bank 1800 852 772 9 9 9 9 9 9 9 11, 15 19218

Warradale Retirement Living Warradale 1800 852 772 9 9 9 9 11, 15 15301

Wattle Grove Retirement Living Wattle Park 1800 852 772 9 9 9 9 9 9 11, 15 15267

St Louis Aged Care

St Louis on Blyth - Parkside Parkside 8332 0950 9 9 9 9 9 9 9 26 19074

Tanunda Lutheran Home Nuriootpa Retirement Living Nuriootpa 8121 3718 9 9 9 9 9 85 21944

Uniting Communities

UnitingSA

Tanunda Retirement Living Tanunda 8121 3718 9 9 9 9 9 9 9 9 85 21517

U City Retirement Residences

Adelaide 1800 247 365 9 9 9 9 9 9 25, 87 38941

Hawksbury Gardens Retirement Living Salisbury North 8448 6258 9 9 9 9 9 9 51 19723

McCutcheon Grove Retirement Living West Lakes Shore 8448 6258 9 9 9 9 51 18132

Neighbourhood Group Home West Lakes Shore 8448 6250 9 9 9 9 51 18137

Wesley Court Retirement Living Rosewater 8448 6258 9 9 9 9 51 18133

Westminster Village Retirement Living Grange 8448 6258 9 9 9 9 9 51 19722

Willason Grove Retirement Living Semaphore Park 8448 6258 9 9 9 9 9 51 18134

Vista Apartments at UnitingSA West Lakes 8440 2244 9 9 9 9 9 51 61954

Home Care Packages directory –Approved Providers

Home Care Package approved providers provide home care and support services to members of the community who live at home.

If you’ve been approved for a Government funded Home Care Package of any type you may approach any Home Care Package approved provider to provide the services you need. Some providers may only provide services in one region while others can service multiple areas.

On the following pages you’ll find alphabetical lists of approved providers in SA.

To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages.

The list below is a quick reference guide to help you find in which group council districts are listed. For example Onkaparinga LGA is grouped under Southern.

The colour coded maps on page 134 show you which council districts are grouped together.

Council District SA Metro

Adelaide Eastern

Adelaide Hills Eastern

Adelaide Plains Northern

Alexandrina Southern Barossa Northern Burnside Eastern

Campbelltown (SA) Mid Northern

Charles Sturt Western Gawler Northern

Council District SA Regional

APY Lands West

Barunga West Mid North Berri Barmera East Ceduna West

Clare & Gilbert Valleys Mid North Cleve West

Coober Pedy West

Copper Coast Mid North Elliston West

Flinders Ranges North

Franklin Harbour West Goyder Mid North Grant South East

Karoonda East Murray East Kimba West

Council District SA Metro

Holdfast Bay Western Kangaroo Island Southern Light Northern Marion Western Mitcham Eastern

Mount Barker Eastern Norwood Payneham St Peters Mid Northern Onkaparinga Southern Playford Northern

Council District SA Regional

Kingston (SA) South East

Lower Eyre Peninsula West Loxton Waikerie East

Mid Murray East Mount Gambier South East

Mount Remarkable North Murray Bridge East

Naracoorte Lucindale South East Northern Area North Orroroo Carrieton North Peterborough North

Port Augusta North Port Lincoln West Port Pirie North Renmark Paringa East

Council District SA Metro

Port Adelaide Enfield Mid Northern Prospect Mid Northern Salisbury Northern Tea Tree Gully Mid Northern Unley Eastern Victor Harbor Southern Walkerville Mid Northern West Torrens Western Yankalilla Southern

Council District SA Regional

Robe South East

Roxby Downs West Southern Mallee South East Streaky Bay West Tatiara South East

The Coorong South East Tumby Bay West Wakefield Mid North Wattle Range South East Whyalla North Wudinna West Yalata West Yorke Peninsula Mid North

H O M E C A R E P A C K A G E

HCPs South Australia

How to read the HCP table

The table on the next few pages lists approved HCP providers in alphabetical order, detailing the HCP levels they offer and if they offer any package supplements.

Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au.

The same type of care and services are provided under each HCP level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance.

The hours of care are increased at each level of care, i.e. more hours of care and services are provided under HCP Level 4 and the least under HCP Level 1.

Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y, or for people who live in rural or remote areas t. The Cultural Environment g indicates providers offering services for people from culturally diverse backgrounds.

Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

911 728 1234 8ZetR 62822

17490

444 663 1234 8ZeRg CALD, LGBTIQ 48 17491

HenderCare 1300 764 433 1234 8ZeR 21862

Home Caring 1300 875 377 1234 8Zeg Note 2 39049

Home Support Services 1800 854 300 1234 8ZetRg ATSI, CALD 15318

InHome Care SA 7200 5432 1234 8Ze 38393

Home & Community Support 8363 5400 1234 8Z 21728

20392

KinCare 1300 110 254 1234 8ZetR 17515

8265 5696 1234 8Z 20447

Home Care Packages 8346 0955 234 8Zg Note 2 17485

St Louis Home Care - Adelaide & Adelaide Hills 8332 0950 1234 8ZeRg Note 3 26 17477

St Louis Home Care - Victor Harbor & Fleurieu Peninsula 8552 1481 1234 8ZeRg Note 3 26 21533

The CareSide 1300 854 080 1234 8ZetR 38183

The House of St Hilarion 8409 1500 1234 8g Note 4 15174

UCWB Home Care Packages 8245 7196 1234 8ZeYR 17503

Uniting Communities Home Care Packages 1800 615 677 1234 8ZetRg CALD, LGBTIQ 25, 87 17472

Home Care 8448 6250 1234 8ZeRg Note 5 51 17496

17505

KompleteCare 8265 5696 1234 8Z 20447

Let's Get Care 1300 497 442 1234 8ZeYtRg Note 2 38286

Easy 13 15 12 1234 8 40 49557

659 4 8 63393

Matthew Flinders Home Care Packages 8683 3970 1234 8ZetR 19757

Meals on Wheels (SA) 1800 854 453 1234 8 Welfare Checks 20104

Murray Mallee Aged Care Group Home Care Packages 8532 2255 1234 8ZR 81 37706

Pop-Up Community Care 1300 858 047 1234 8ZtR 61986

RDNS SA Home Care Services 1300 364 264 1234 8ZeR 15317

Resthaven Home Care Packages Regional South Australia 1300 136 633 1234 8ZeYtR 65, 67 17499

Right at Home RightCare 07 3054 1360 1234 8ZR Note 3 28 22069

SSH Connect At Home Services 8409 1500 1234 8ZetRg Italian 38391

Star of the Sea In-Home & Community Care 8823 0019 1234 8ZetRg Note 4 19567

ATSI

SA Culturally Appropriate Home Care Packages continued

Cultural Group Aged Care Home Name PHONE (08) DPS Web ID

ATSI Tjilpiku Pampaku Ngura Aged Care Service Pukatja 8956 7033 19671

ATSI Umoona Aged Care (Tjilpi Tjuta Kanyini) Coober Pedy 8672 5605 15222

ATSI Wami Kata Old Folks Home Port Augusta 8641 1233 15058

CALD Bene Campbelltown Campbelltown 8397 0200 15080

CALD Bene Italian Village St Agnes 8397 0200 15064

CALD Bene St Clair Woodville 8397 0200 14919

CALD North Eastern Community Residential ACF Campbelltown 8366 8261 14908

CALD Para Hills Residential Care Para Hills West 8282 5400 15096

CALD St Anna's Residential Care Facility Brompton 8346 0955 15169

CALD St Basil's Aegean Village Christie Downs 7424 0900 14947

CALD St Basil's Croydon Park Croydon Park 7424 0900 15028

CALD St Basil's St Peters St Peters 7424 0900 15055

CALD Uniting Communities Aldersgate RAC Felixstow 8206 0411 14950

CALD Uniting Communities Murray Mudge AC Glenelg 8375 1111 15008

Croatian UnitingSA Seaton Aged Care Seaton 8448 6280 15106

Dutch Rembrandt Court

Oaklands Park 8198 0300 15102

Estn European Pennwood Village Pennington 8341 0401 14973

Estonian Amber Aged Care Paradise 8465 5500 15057

European Pennwood Village Pennington 8341 0401 14973

European Rembrandt Court Oaklands Park 8198 0300 15102

European The House of St Hilarion Seaton 8409 1500 15174

German All Care Aged Care - The Vales Morphett Vale 8321 0100 15275

Cultural Group Aged Care Home Name

PHONE (08) DPS Web ID

Greek All Care Aged Care - The Vales Morphett Vale 8321 0100 15275

Greek Ridleyton Greek Home for the Aged Brompton 8340 1155 14969

Greek St Basil's Aegean Village Christie Downs 7424 0900 14947

Greek St Basil's Croydon Park Croydon Park 7424 0900 15028

Greek St Basil's St Peters St Peters 7424 0900 15055

Hungarian Clayton Church Homes Magill Magill 8165 6400 18821

Hungarian Oakden Green Aged Care Oakden 8261 3688 15094

Indian All Care Aged Care - The Vales Morphett Vale 8321 0100 15275

Italian All Care Aged Care - The Vales Morphett Vale 8321 0100 15275

Italian St Joseph's House Residential Care Facility Port Pirie 8632 1450 15009

Italian The House of St Hilarion Seaton 8409 1500 15174

Italian Villa St Hilarion Fulham Fulham 8235 9055 15184

Latvian Amber Aged Care Paradise 8465 5500 15057

Polish All Care Aged Care - The Vales Morphett Vale 8321 0100 15275

Polish Pennwood Village Pennington 8341 0401 14973

Russian All Care Aged Care - The Vales Morphett Vale 8321 0100 15275

Serbian Oakden Green Aged Care Oakden 8261 3688 15094

Serbian Pennwood Village Pennington 8341 0401 14973

Ukrainian UnitingSA Seaton Aged Care Seaton 8448 6280 15106

Vietnamese Calvary Flora McDonald Cowandilla 1800 527 272 15121

Vietnamese The House of St Hilarion Seaton 8409 1500 15174

SA Culturally Appropriate Home Care Packages

Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group Service Provider PHONE (08) DPS Web ID

Arabic ACH Group Home Care Packages 1300 224 477 17475

Arabic Home Caring 1300 875 377 39049

Asian Home Caring 1300 875 377 39049

ATSI Aboriginal Community Services 8346 9155 21730

ATSI Country Health Connect Eyre Home Care Packages 1800 944 912 17512

ATSI Country Health Connect Riverland Mallee Coorong HCPs 1800 944 912 17469

ATSI Country Health Connect South East HCPs 1800 944 912 17520

ATSI Country Health Connect Yorke & Northern HCPs 1800 944 912 17465

ATSI Helping Hand Country Home Care Services 1300 444 663 17490

ATSI Home Support Services 1800 854 300 15318

ATSI Let's Get Care 1300 497 442 38286

ATSI Southern Cross Care* Home Care South Australia 1800 852 772 19703

ATSI Umoona Aged Care (Tjilpi Tjuta Kanyini) 8672 5605 15222

ATSI UnitingSA Home Care 8448 6250 17496

Cultural Group Service Provider

PHONE (08) DPS Web ID

ATSI Wami Kata Old Folks Home 8641 1233 15058

Austrian Rembrandt Living Home Care 8198 0392 19704

CALD Bene Casa - Home Care Packages (HCP) 8131 2000 17516

CALD Better Living Home Care Packages 1300 307 344 21846

CALD Family Home Support Services 8336 6637 19180

CALD

Helping Hand Metro Home Care Services 1300 444 663 17491

CALD Home Support Services 1800 854 300 15318

CALD Kindred Living 8645 3088 17505

CALD Let's Get Care 1300 497 442 38286

CALD LingCare 8371 0711 22031

CALD Pennwood Home Care 8341 0401 20757

CALD Southern Cross Care* Home Care South Australia 1800 852 772 19703

CALD Uniting Communities Home Care Packages 1800 615 677 17472

CALD UnitingSA Home Care 8448 6250 17496

Cultural Group Service Provider PHONE (08) DPS Web ID

Cambodian ACH Group Home Care Packages

1300 224 477 17475

Chinese Better Living Home Care Packages 1300 307 344 21846

Chinese Home Caring 1300 875 377 39049

Chinese LingCare 8371 0711 22031

Croatian St Anna's Home Care Packages 8346 0955 17485

Dutch Rembrandt Living Home Care 8198 0392 19704

Estn European Pennwood Home Care 8341 0401 20757

Estn European Polish Aged Care - Home Care Packages 8232 1464 17823

European Better Living Home Care Packages 1300 307 344 21846

European GOCSA Community Care Services 7088 0500 17500

European Polish Aged Care - Home Care Packages 8232 1464 17823

European The House of St Hilarion 8409 1500 15174

French Direct Care Australia 8336 8861 20274

German Better Living Home Care Packages 1300 307 344 21846

German Polish Aged Care - Home Care Packages 8232 1464 17823

German Rembrandt Living Home Care 8198 0392 19704

Greek ACH Group Home Care Packages 1300 224 477 17475

Greek Direct Care Australia 8336 8861 20274

Greek GOCSA Community Care Services 7088 0500 17500

Greek Home Caring 1300 875 377 39049

Greek Pennwood Home Care 8341 0401 20757

Greek St Louis Home Care - Adelaide & Adelaide Hills 8332 0950 17477

Greek St Louis Home Care - Victor Harbor & Fleurieu Peninsula 8552 1481 21533

Hindi Home Caring 1300 875 377 39049

Hungarian Pennwood Home Care 8341 0401 20757

Indian Home Caring 1300 875 377 39049

Italian ACH Group Home Care Packages 1300 224 477 17475

Italian Bene Casa - Home Care Packages (HCP) 8131 2000 17516

Italian Better Living Home Care Packages 1300 307 344 21846

Italian Direct Care Australia 8336 8861 20274

Italian GOCSA Community Care Services 7088 0500 17500

Italian Home Caring 1300 875 377 39049

Italian SSH Connect At Home Services 8409 1500 38391

Italian St Louis Home Care - Adelaide & Adelaide Hills 8332 0950 17477

Cultural Group Service Provider

PHONE (08) DPS Web ID

Italian St Louis Home Care - Victor Harbor & Fleurieu Peninsula 8552 1481 21533

Italian The House of St Hilarion 8409 1500 15174

Latvian Polish Aged Care - Home Care Packages 8232 1464 17823

Latvian St Louis Home Care - Adelaide & Adelaide Hills 8332 0950 17477

Latvian St Louis Home Care - Victor Harbor & Fleurieu Peninsula 8552 1481 21533

LGBTIQ Helping Hand Country Home Care Services 1300 444 663 17490

LGBTIQ Helping Hand Metro Home Care Services 1300 444 663 17491

LGBTIQ Kalyra Help at Home 8278 0390 20392

LGBTIQ Kindred Living 8645 3088 17505

LGBTIQ Let's Get Care 1300 497 442 38286

LGBTIQ Southern Cross Care* Home Care South Australia 1800 852 772 19703

LGBTIQ St Louis Home Care - Adelaide & Adelaide Hills 8332 0950 17477

LGBTIQ St Louis Home Care - Victor Harbor & Fleurieu Peninsula 8552 1481 21533

LGBTIQ Star of the Sea In-Home & Community Care 8823 0019 19567

LGBTIQ Uniting Communities Home Care Packages 1800 615 677 17472

LGBTIQ UnitingSA Home Care 8448 6250 17496

Macedonian GOCSA Community Care Services 7088 0500 17500

Muslim ACH Group Home Care Packages 1300 224 477 17475

NESB ECH Home Care Services 1300 275 324 17489

NESB Let's Get Care 1300 497 442 38286

NESB UnitingSA Home Care 8448 6250 17496

Nthn European Rembrandt Living Home Care 8198 0392 19704

Polish Polish Aged Care - Home Care Packages 8232 1464 17823

Polish St Anna's Home Care Packages 8346 0955 17485

Polish St Louis Home Care - Adelaide & Adelaide Hills 8332 0950 17477

Polish St Louis Home Care - Victor Harbor & Fleurieu Peninsula 8552 1481 21533

Russian Polish Aged Care - Home Care Packages 8232 1464 17823

Serbian Pennwood Home Care 8341 0401 20757

Slavic Polish Aged Care - Home Care Packages 8232 1464 17823

Ukrainian Polish Aged Care - Home Care Packages 8232 1464 17823

Ukrainian St Anna's Home Care Packages 8346 0955 17485

Vietnamese GOCSA Community Care Services 7088 0500 17500

Vietnamese Home Caring 1300 875 377 39049

Vietnamese The House of St Hilarion 8409 1500 15174

SA In Home Care Services

CHSPFunded Services

PrivatelyFundedServicesDVAServicesVHCServicesDementiaCareDomesticAssistanceHealthServicesHomeMaintenance/Gardening Meals&/orShoppingMedicationSupervisionPalliativeCarePersonalCarePharmaceuticalDeliveryRespiteCareSocial&/orRecreational Transport

DPS Web ID PHONE (08)

Notes Advert Page

AHC Hills Home & Com'ty Support Program 8408 0400 9 9 9 9 9 21698

Alliance Community 1300 769 155 9 9 9 9 9 9 9 9 9 9 9 9 9 9 38377

Altaira 8344 6400 9 62734

Alwyndor Support at Home 8177 3200 9 30 38937

Alwyndor Therapy and Wellness 8177 3200 9 30 19677

ANFE Community Care 8234 5550 9 9 9 9 9 9 21961

AnglicareSA Health & Wellness Services 1800 317 009 9 21, 22-23, 49 19678

AnglicareSA Home Care Services 1800 317 009 9 9 9 9 9 9 9 9 9 9 21, 22-23, 49 21926

Association of Ukrainians in SA 8340 2434 9 9 9 9 21751

At Home Created by Life Care 1300 555 220 9 9 9 9 9 9 9 9 9 9 9 9 60, 115 17506

Attune Hearing (NSW, QLD, VIC, SA & WA) 1300 736 702 9 40084

AusCare Home & Community Care 1300 455 322 9 9 9 9 9 9 9 9 9 9 9 9 38987

Australian Red Cross Aged Care Services SA 8100 4500 9 9 9 Note 1 38428

Barossa Council Home Assist 8563 8411 9 9 9 9 9 21623

Barossa Village Home Care 8562 0300 9 9 9 9 9 9 9 9 9 9 9 9 130 18524

Barunga Community Care 8635 0526 9 9 9 9 9 9 9 9 9 9 9 9 9 84 21519

Bene Casa CHSP 8131 2000 9 9 9 9 9 9 9 9 9 9 18 20454

Bene Casa Home Care Packages (HCP) 8131 2000 9 9 9 9 9 9 9 9 18 17516

Better Living Home Care Packages 1300 307 344 9 9 9 9 9 9 9 9 9 9 9 9 9 21846

Beyond Blindness Social Activities Centre (East, North, West) 8367 6088 9 9 9 9 Note 2 38277

Beyond Blindness Social Activities Centre (South) 8367 6088 9 9 9 9 9 Note 2 38278

Boandik Com'ty Care, across Limestone Coast 8724 1251 9 9 9 9 9 9 9 9 9 9 9 9 9 17509

Calvary Home Maintenance & Modifications 1300 660 022 9 9 17, 151 37128

Campbelltown Council Home Support Program 8366 9203 9 9 9 9 9 21692

Carer & Community Support 8433 9555 9 9 9 9 9 9 21764

Carers & Disability Link Clare 1300 686 405 9 9 9 9 61175

Centacare CHSP 8412 9570 9 9 9 9 9 9 21632

Chinese Welfare Services Home Care Packages 8212 2988 9 9 9 9 9 9 9 9 9 Note 3 21761

City of Adelaide - Healthy Ageing 8203 7203 9 9 9 9 9 21700

City of Burnside Home Support Program 8366 4193 9 9 9 9 9 9 9 9 21719

City of Charles Sturt - Ageing Well Services 8408 1529 9 9 9 9 9 9 9 21710

City of Marion Positive Ageing & Inclusion 8375 6649 9 9 9 9 9 9 21701

City of Mitcham Community Wellbeing 8372 8884 9 9 9 9 21690

City of Norwood, Payneham & St Peters HSS 8366 4611 9 9 9 9 9 9 9 21715

City of Onkaparinga Seniors & Disability Serv 8384 0666 9 9 9 9 9 9 21742

City of Playford Home Assist Program 8256 0355 9 9 9 9 9 9 21686

City of Salisbury Home & Community Services 8406 8225 9 9 9 9 9 9 21699

City of Tea Tree Gully Active Ageing 8397 7444 9 9 9 9 9 9 21707

City of Unley Community Support & Wellbeing 8372 5111 9 9 9 9 9 9 9 9 21706

Claro Aged Care & Disability Services 1300 303 770 9 9 9 9 9 9 9 9 40835

Clayton Church Homes - Home Care Services 0437 954 452 9 9 9 9 9 9 9 9 9 9 9 Coordination of home modifications 69 38877

Note: 1. Includes services for daily telephone support through Telecross 3. Services for Chinese frail aged clients and/or those with dementia or a mental illness

2. Services for clients who are legally blind

SA In Home Care Services

PHONE (08)

CHSPFunded Services

PrivatelyFundedServicesDVAServicesVHCServicesDementiaCareDomesticAssistance

HealthServices

HomeMaintenance/Gardening Meals&/orShoppingMedicationSupervisionPalliativeCarePersonalCarePharmaceuticalDeliveryRespiteCareSocial&/orRecreational Transport

Notes Advert Page

DPS Web ID

Community Support Inc 8429 1200 9 9 9 9 9 9 9 9 9 9 9 29 61870

Concept Care - Prospect 1800 266 237 9 9 9 9 9 9 9 9 9 9 61466

Country Home Services Yorke Peninsula, Lower North, Barossa & Gawler 1300 773 202 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 17464

Deaf Services and the Deaf Society 07 3892 8500 9 9 9 9 9 9 9 9 9 44326

Direct Care Australia 8336 8861 9 9 9 9 9 9 9 9 9 9 9 9 9 20274

ECH Home Care Services 1300 275 324 9 9 9 9 9 9 9 9 9 9 9 9 9 83, OBC 17489

Enable Speech Pathology Services 0491 601 185 9 60938

Family Home Support Services 8336 6637 9 9 9 9 9 9 9 9 9 9 9 9 19180

Gleam Team Domestic Services 8352 5885 9 9 21695

GOCSA Community Care Services 7088 0500 9 9 9 9 9 9 9 9 9 9 9 17500

Goolwa Physio 8528 7650 9 48175

Greek Welfare Centre Services 8212 5100 9 9 9 9 9 9 9 9 9 9 Includes meal delivery service 21539

Greek Welfare Centre Services - Port Pirie 8212 5100 9 9 9 9 9 9 9 61898

Greenleaf Consultancy 0412 947 432 9 9 9 9 9 9 9 9 9 9 45140

GSASA Community Services North & West 8340 3889 9 9 9 9 9 9 21703

GSASA Community Services South 8340 3889 9 9 9 9 9 9 21757

Happy Living Home Care Packages 1300 911 728 9 9 9 9 9 9 9 9 9 9 62822

HCA Home 1300 422 111 9 9 9 9 9 9 9 9 9 9 9 9 38077

Helping Hand Country Home Care Services 1300 444 663 9 9 9 9 9 9 9 9 9 9 9 9 9 9 48 17490

Helping Hand Metro Home Care Services 1300 444 663 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 48 17491

HenderCare 1300 764 433 9 9 9 9 9 9 9 9 9 9 9 9 9 9 Note 1 21862

Homage Australia 1300 705 029 9 9 9 9 9 9 9 9 9 63536

Home Support Services 1800 854 300 9 9 9 9 9 9 9 9 9 9 9 9 9 9 15318

InHome Care SA 7200 5432 9 9 9 9 9 9 9 9 9 9 9 9 9 Note 2 38393

JCS Home & Community Support 8363 5400 9 9 9 9 9 9 9 9 9 9 9 21728

Kalyra Help at Home 8278 0390 9 9 9 9 9 9 9 9 9 9 9 9 9 9 63 20392

KinCare 1300 110 254 9 9 9 9 9 9 9 9 9 9 9 9 9 Includes transition care services 17515

KompleteCare 8265 5696 9 9 9 9 9 9 9 9 9 9 9 9 20447

Kura Yerlo 8241 0442 9 9 9 9 45244

Life Without Barriers SA 1800 792 359 9 9 9 9 9 9 9 9 9 9 9 21995

LingCare 8371 0711 9 9 9 9 9 9 9 9 9 22031

Lite n' Easy 13 15 12 9 9 Shopping excluded 40 49557

Mable 1300 736 573 9 9 9 9 9 9 9 9 9 9 9 9 9 31, 33 22109

MACASA Community Services 8241 0266 9 9 9 9 9 9 Includes meal delivery service 21745

Meals on Wheels (SA)

1800 854 453 9 9 Shopping excluded 20104

Minda Home Care Services (MHCS) 8179 5280 9 9 9 9 9 9 9 9 9 9 9 17494

Mount Barker Council Home Assist 8391 7234 9 9 9 9 9 9 21691

My Care Solution 8331 9922 9 9 9 9 9 9 9 9 9 9 9 9 22185

National 360 South Australia

7079 6882 9 63107

Neurophysio Disability Services 0429 184 550 9 48106

Northern Respite Care Services 0411 117 323 9 9 9 9 9 18823

Pearl Home Care Adelaide North 0437 237 755 9 9 9 9 9 9 9 9 9 9 9 9 9 9 62147

Note: 1. Includes services for clients with mental health issues 2. Includes relocation/decluttering services

SA In Home Care Services

CHSPFunded Services

PrivatelyFundedServicesDVAServicesVHCServicesDementiaCareDomesticAssistanceHealthServicesHomeMaintenance/Gardening Meals&/orShoppingMedicationSupervisionPalliativeCarePersonalCarePharmaceuticalDeliveryRespiteCareSocial&/orRecreational Transport

DPS Web ID PHONE (08)

Notes Advert Page

Pearl Home Care Adelaide South 0435 392 435 9 9 9 9 9 9 9 9 9 9 9 9 63047

Pennwood Home Care 8341 0401 9 9 9 9 9 9 9 9 9 9 20757

Podiatry Services SA Clinical Services 8297 4808 9 Mobile services 38297

Polish Aged Care Home Care Services 8232 1464 9 9 9 9 9 9 9 9 73 17823

Polish Aged Care Social Support Service 8232 1464 9 9 9 9 9 Includes meal delivery service 73 20147

Pop-Up Community Care 1300 858 047 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 61986

Programmed Care 13 10 95 9 9 9 9 9 9 9 9 9 9 9 9 9 17825

Programmed Care SA & NT 13 10 95 9 9 9 9 9 9 9 9 9 9 9 9 38867

RAZ CARE Disability -Home Care 0470 711 431 9 9 9 9 9 9 9 9 9 62820

RDNS SA Home Care Services 1300 364 264 9 9 9 9 9 9 9 9 9 9 9 9 9 15317

Refresh Carpet Care 0413 086 270 9 9 48334

Rembrandt Living Home Care 8198 0392 9 9 9 9 9 9 9 9 9 9 9 9 9 19704

Resthaven In Home Supp Serv Metro Adelaide 1300 136 633 9 9 9 9 9 9 9 9 9 9 9 9 65, 67 19228

Resthaven In Home Supp Serv Regional SA 1300 136 633 9 9 9 9 9 9 9 9 9 9 9 9 65, 67 19729

Resthaven Lifestyle Choices Plus 1300 136 633 9 9 9 9 9 9 9 9 9 9 9 65, 67 19731

Right at Home Adelaide Central 8318 7926 9 9 9 9 9 9 9 9 9 9 9 9 9 28 63491

Right at Home RightCare 07 3054 1360 9 9 9 9 9 9 9 9 9 9 9 9 9 28 22069

Rural City of Murray Bridge Com'ty Care Serv 8539 1100 9 9 9 9 9 9 9 21687

Seating Matters 1300 001 050 9 40570

Serbia & Montenegro Community Services 8340 1772 9 9 9 9 21743

Smart Moves Healthcare 0421 056 046 9 63537

Southern Cross Care* Home Care SA 1800 852 772 9 9 9 9 9 9 9 9 9 9 9 9 9 11, 15 19703

SSH Connect At Home Services 8409 1500 9 9 9 9 9 9 9 9 9 9 9 9 Includes meal delivery service 38391

St Louis Home Care - Adelaide & Adelaide Hills 8332 0950 9 9 9 9 9 9 9 9 9 9 9 9 9 24 hour care available 26 17477

St Louis Home CareVictor Harbor & Fleurieu Peninsula 8552 1481 9 9 9 9 9 9 9 9 9 9 9 9 9 9 24 hour care available 26 21533

Star of the Sea In-Home & Community Care 8823 0019 9 9 9 9 9 9 9 9 9 9 9 9 9 19567

TabTimer - helping to keep people on time 1300 822 846 9 9 9 9 9 Medication reminder product 19268

Tailem Bend Community Centre 8572 3513 9 9 9 9 9 Includes home modification services 21733 The CareSide 1300 854 080 9 9 9 9 9 9 9 9 9 9 9 9 9 38183

The Potential Ability Group 7200 3216 9 45111

Tjilpiku Pampaku Ngura Aged Care Service 8956 7033 9 9 9 9 19671

Town of Gawler Home Assist Program 8522 1177 9 9 9 9 9 Meal preparation excluded 21709

UCWB Carer Support 8245 7196 19182

UCWB Commonwealth Home Support Program 8245 7196 9 9 9 9 9 9 9 19199

Uniting Care Wesley Bowden 8245 7100 9 45527

Uniting Communities CHSP 1800 615 677 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 25, 87 17473

UnitingSA Home Care 8448 6250 9 9 9 9 9 9 9 9 9 9 51 17496

Unley Physiotherapy 8373 2132 9 45530

ViWa Home Care Services 8359 4115 9 9 9 9 9 9 9 21752

W&L Aged Care Services 1300 952 433 9 18172

Yellow Door Care 8362 3033 9 9 9 9 9 9 9 9 9 9 9 9 Includes overnight respite services 38389

YNA Your Nursing Agency Home Care Services 7129 5000 9 9 9 9 9 9 9 9 9 9 9 9 Includes companionship services 21243 * (SA, NT & VIC)

SA Centre Based Care (CBC)

ACH Group Respite Services

SUBURB PHONE (08)

CHSPFundedService

PrivatelyFundedDementiaCare Meals Medication Supervision PersonalCareRespiteCareSocial/RecreationalSupport Transport

Notes Advert Page

DPS Web ID

Adelaide 8159 3530 9 9 9 9 9 9 9 9 59, 80 19188

ACH Group Social Links Adelaide 1300 224 477 9 9 9 9 9 9 9 9 59, 80 19190

ANFE Day Care Program

Torrensville 8234 5550 9 9 9 9 9 9 9 9 21753

Association of Ukrainians in SA Hindmarsh 8340 2434 9 9 9 9 21751

Bene Vita Dementia Specific Centre Based Respite St Agnes 8131 2000 9 9 9 9 9 9 9 9 18 20456

Bene Vita Multicultural Social Support Group Woodville North 8131 2000 9 9 9 9 9 9 9 18 20458

Beyond Blindness (Blind Welfare Association) Social Activities Centre (East, North, West) Gilles Plains 8367 6088 9 9 9 Services for clients who are legally blind 38277

Beyond Blindness (Blind Welfare Association) Social Activities Centre (South) Christies Beach 8367 6088 9 9 9 Note 1 38278

Carer & Community Support Eastwood 8433 9555 9 9 9 21764

Carers & Disability Link Barossa Nuriootpa 8562 4000 9 9 9 9 9 9 9 22049

Carers & Disability Link Clare Clare 1300 686 405 9 9 9 9 9 61175

Carers & Disability Link Yorke Peninsula Kadina 1300 686 405 9 9 9 9 9 9 9 22058

Chinese Welfare Services Be a Friend Com'ty Program Adelaide 8212 2988 9 9 9 9 9 9 9 Note 2 21717

City of Burnside Social Support Programs Tusmore 8366 4144 9 9 9 9 9 9 21760

City of Charles Sturt Community Centres Woodville 8408 1279 9 9 9 9 21759

City of Marion Neighbourhood Centres Sturt 8375 6703 9 9 9 9 21756

City of Marion Positive Ageing & Inclusion Sturt 8375 6649 9 9 9 9 9 21701

City of Mitcham Community Wellbeing Torrens Park 8372 8884 9 9 9 9 21690

City of Onkaparinga Seniors & Disability Serv Noarlunga Centre 8384 0666 9 9 9 9 9 9 21742

City of Playford Social Support Programs Elizabeth 8256 0355 9 9 9 9 9 9 Note 3 21767

City of Salisbury Seniors Centres Salisbury 8406 8525 9 9 9 9 21750

Country Health Connect Wunderlea Day Centre Mount Barker 8393 1850 9 9 9 9 9 9 Note 4 21793

ECH Day Programs Adelaide 1300 275 324 9 9 9 9 9 9 9 9 Note 5 83, OBC 20449

GOCSA Community Care Services Adelaide 7088 0500 9 9 9 9 9 17500

Greek Welfare Centre Services Torrensville 8212 5100 9 9 9 9 9 9 9 21539

GSASA Community Services North & West West Croydon 8340 3889 9 9 9 9 9 21703

GSASA Community Services South Morphett Vale 8340 3889 9 9 9 9 9 21757

Health Focus Community Services Port Augusta 8641 9191 9 9 9 19759

Hungarian Caritas Society in SA Norwood 8333 0376 9 9 9 9 38871

JCS Home & Community Support Joslin 8363 5400 9 9 9 9 9 9 21728

Life Care Norman House

Everard Park 1800 555 990 9 9 9 9 9 9 9 9 Note 6 60, 115 18168

MACASA Community Services Cheltenham 8241 0266 9 9 9 9 9 21745

Matthew Flinders Day Centre

Murray Mallee Aged Care Social Programs

Port Lincoln 8683 0262 9 9 9 9 9 9 9 9 19756

Murray Bridge 8532 2255 9 9 9 9 9 81 20125

Polish Aged Care Seniors Support Adelaide 8232 1464 9 9 9 9 9 9 9 9 73 20148

Rembrandt Living Social Groups Adelaide 8198 0300 9 9 9 9 9 9 9 21981

Resthaven Northern Community Services Gawler 8526 4700 9 9 9 9 9 9 9 9 Respite groups for CALD clients available 65, 67 62188

Resthaven Respite & Carer Supp Serv Metro Adelaide Unley 8198 2060 9 9 9 9 9 9 9 9 Note 7 65, 67 18208

Resthaven Respite & Carer Support Serv Regional SA Unley 1300 136 633 9 9 9 9 9 9 9 9 Note 7 65, 67 19184

Southern Cross Care* Hills, Mallee, Southern Buddy Prog Mount Barker 1800 852 772 9 9 9 9 9 9 9 Note 8 11, 15 18161

Note: 1. Services for clients with low vision or who are blind

2. Services for Chinese frail aged clients and/or those with dementia or a mental illness

3. Services for ATSI, Greek, Italian & Spanish clients as well as those with mental health concerns

4 Services for aged people with memory loss, mental illness or younger people with disabilities

5. Services for people living with dementia and their carers

Provides cottage based overnight and day respite

* (SA, NT & VIC)

Includes short or long-term day or overnight respite & social support

Includes visit by a Buddy worker in the clients' homes or community

SA Centre Based Care (CBC)

Southern Cross Care* Willow Fern Respite

Southern Cross Care* Myrtle Cottage Respite

SSH Connect Day Care Programs

St Basil's Plateia Day Respite Program

Tanunda Lutheran Home Barossa Club

Uniting Communities Allied Health Services

ViWa Home Care Services

SUBURB PHONE (08)

CHSPFundedService

PrivatelyFundedDementiaCare Meals Medication Supervision PersonalCareRespiteCareSocial/RecreationalSupport Transport

Notes Advert Page

DPS Web ID

Mount Barker 1800 852 772 9 9 9 9 9 9 9 9 11, 15 18165

Myrtle Bank 1800 852 772 9 9 9 9 9 9 9 9 9 11, 15 19193

Seaton 8409 1500 9 9 9 9 9 9 Holiday & weekend services also available 38392

Mile End 7424 0915 9 9 9 9 9 9 9 Note 1 21518

Tanunda 8121 3718 9 9 9 9 85 19713

Prospect 8202 5900 9 9 9 9 9 9 25, 87 19761

Mawson Lakes 8359 4115 9 9 9 9 9 9 21752

Note: 1. Includes services for people living with early onset dementia

Aged Care Guide

SA Day Therapy Centres

SUBURB PHONE (08)

* (SA, NT & VIC)

SOUTH AUSTRALIA & NT 2022/23

ComplementaryTherapist Dietitian& Nutritionist DiversionalTherapistExerciseTherapistHydrotherapyServicesOccupationalTherapistPhysiotherapistPodiatristPsychology/Counselling RegisteredNurseSocialWorkerSpeechTherapist

Notes Advert Page

DPS Web ID

ACH Group Health & Wellbeing Services East/North Gilles Plains 1300 224 477 9 9 9 9 9 9 9 9 9 59, 80 20119

ACH Group Health & Wellbeing Services South Christie Downs 1300 224 477 9 9 9 9 9 9 9 9 9 59, 80 20118

ACH Group Health & Wellbeing Services West Glenelg East 1300 224 477 9 9 9 9 9 9 9 9 9 59, 80 20113

Altaira Campbelltown 8344 6400 9 9 9 9 62734

AnglicareSA Health & Wellness Services Westbourne Park 1800 317 009 9 9 9 9 9 9 9 9 Note 1 21, 22-23, 49 19678

Bene Vita Multicultural Social Support Group Woodville North 8131 2000 9 9 9 9 9 9 9 9 18 20458

Country Health Connect Naracoorte Healthy Living Prog Naracoorte 1800 944 912 9 9 Includes exercise programs 19758

ECH Wellness Centres Adelaide 1300 275 324 9 9 9 9 9 9 9 9 83, OBC 18487

Eldercare Acacia Court Day Therapy Centre Hendon 8243 1844 9 9 9 9 9 19754

Health & Wellness Centre Largs Bay 8242 6825 9 9 9 9 9 9 9 9 9 Note 2 11, 15 15209

Health & Wellness Centre

Health Focus Community Services

Myrtle Bank 1800 852 772 9 9 9 9 9 9 9 9 9 Note 2 11, 15 19223

Port Augusta 8641 9191 9 9 19759

LHI Retirement Services Day Therapy Centre Glynde 8336 0111 9 9 9 9 Note 3 19689

Life Care Active Payneham 1800 555 990 9 9 9 9 Note 4 60, 115 18167

Matthew Flinders Day Centre Port Lincoln 8683 0262 9 9 9 9 19756

Podiatry Services SA Clinical Services Plympton 8297 4808 9 38297

Resthaven Wellness Services (Exercise, Therapy, Self Management) Unley 1300 136 633 9 9 9 9 9 9 9 9 9 Note 5 65, 67 19727

Southern Cross Care* The Pines Health & Wellness Ctr North Plympton 8179 6825 9 9 9 9 9 9 9 9 9 Note 2 11, 15 18163

Tanunda Lutheran Home Leisure & Lifestyle Services Tanunda 8121 3718 9 9 9 85 19713

The Salvation Army Healthlink Allied Health Services Modbury 8264 8300 9 9 9 9 9 9 9 9 9 9 54 19760

Uniting Communities Allied Health Services

Note:

Prospect 8202 5900 9 9 9 9 9 9 9 9 Note 6 25, 87 19761

1. Includes health education, strength & fitness/falls & balance groups

2. Massage Therapy, Health and Wellness Planning, Social Engagement, Health Education

3 Includes Parkinson's group, Tai Chi, balance group, dementia education group, low vision group

4. Includes self-management of chronic diseases and exercise rehabilitation as well as general strength and fitness classes

5. Includes reablement & restorative care, chronic health management, support groups, therapies & exercise classes 6. Includes falls prevention, Tai Chi, cognition classes & home safety assessments

Residential icon definitions

Booked Respite Beds Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.

Extra Services A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Pets on Premises The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Secure Dementia Unit Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia.

Secure Garden An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Specialist Palliative Care Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Transition Care Beds A bed-based service allowing older people more time and support post-hospitalisation in a ‘non hospital’ environment to optimise their functional capacity.

Culturally Specific Care services catering to the needs of those from non-English speaking or culturally and linguistically diverse backgrounds. Seldom exclusive, in general, all people are welcome but the home has special knowledge of the referenced culture or group.

Retirement Living Onsite Retirement living services/village co-located on the same geographic site as the aged care facility.

Northern Territory Region Map

This map provides you with a geographical reference to the Council (LGA) areas in the Northern Territory.

Central Greater Darwin North Eastern North Western Southern Northern Territory

NORTHERN TERRITORY Aged Care Homes listed by Councils (LGAs) and then Suburbs

ALICE SPRINGS to WEST DALY

ALICE SPRINGS Council

Alice Springs 0870

PrivatelyFundedSizeofFacility (Beds/Places) SingleBedroomswithEnsuites BookedRespiteBedsExtraServicesPetsonPremisesSecureDementiaUnitSecureGardenSpecialistPalliativeCareTransitionCareBedsCulturallySpecificRetirementLivingOnsite P s W C D T F b g H

Hetti Perkins Home for the Aged 9 Percy Ct 8952 5811 60 36 s D T F g ATSI 18880

Old Timers Village 446 South Stuart Hwy 8952 2844 108 81 s D T F b g ATSI 18882

BARKLY Council

Tennant Creek 0860

Pulkapulkka Kari Flexible AC Serv 50 Peko Rd 8962 1222 25 7

DARWIN Council

Coconut Grove 0810

T F g ATSI 18883

Juninga Centre 113 Dick Ward Dr 8948 0442 26 s F g ATSI 18879 Fannie Bay 0820

Southern Cross Care* Pearl Supp Care 11 Waratah Cr 8946 1800 85 85 C D T F H 11, 15 19793 Tiwi 0810

Regis Tiwi 11 Creswell St 1300 998 100 135 100 T F 12 18493

KATHERINE Council

Katherine 0850

Kalano Aged Care Service Kalano Community, 1 Miali Brumby Rd 8971 1999 18 9 s C T g ATSI 19644

Katherine Hostel 31 Harrod St 8972 1407 30 30 s F g ATSI 18881

Rocky Ridge AC Fac & Katherine CC 15 Rocky Ridge Rd 8972 3399 27 s D T F b g ATSI 18884

MACDONNELL Council

Kaltukatjara 0872

Tjilpi Pampaku Ngura Flexible AC Serv Lot 130 Great Central Rd 8956 7262 19 19 C T F g ATSI 19642

Mutitjulu 0872

Nganampa Ngura Mutitjulu-nya Flexible AC Serv Lot 37 Petermann Rd 8956 2651 P 17

PALMERSTON Council

Farrar 0830

Terrace Gardens 1 Kettle St 8942 8708 88 56

ROPER GULF Council

Borroloola 0854

T F g ATSI 19627

C D T F 18885

Malandari Aged Care Centre 2087 Robinson Rd 8975 6716 16 5 g ATSI 19663

TIWI ISLANDS Council

Wurrumiyanga 0822

Calvary Mulakunya Flexible AC Serv Kerinauia Hwy 1300 660 022 22 22

WEST ARNHEM Council

Maningrida 0822

Mala'la AC & Community Services Maningrida Com'ty, 458 Main Rd 8979 5474 10

WEST DALY Council

Wadeye 0822

Thamarrurr Aged Care Service Perdjert St 8978 2490 8 8

* (SA, NT & VIC)

C F g ATSI 17, 151 19652

T F g ATSI 19662

T F g ATSI 19647

H O M E C A R E P A C K A G E S

Home Care Packages directory –Approved Providers

Home Care Package approved providers provide home care and support services to members of the community who live at home.

If you’ve been approved for a Government funded Home Care Package of any type you may approach any Home Care Package approved provider to provide the services you need.

Some providers may only provide services in one region while others can service multiple areas.

On the following pages you’ll find alphabetical lists of approved providers in NT.

To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages.

The list below is a quick reference guide to help you find in which group council districts are listed. For example Alice Springs LGA is grouped under Southern.

The colour coded map on page 148 shows you which council districts are grouped together.

Council District NT

Alice Springs Southern

Barkly Central Belyuen Greater Darwin Central Desert Central Coomalie Greater Darwin Darwin Greater Darwin

Council District NT

East Arnhem North Eastern Katherine North Western Litchfield Greater Darwin MacDonnell Southern Palmerston Greater Darwin Roper Gulf North Eastern

How to read the HCP table

Council District NT

Tiwi Islands North Eastern

Victoria Daly North Western Wagait Greater Darwin West Arnhem North Eastern West Daly North Western

The table on the next few pages lists Home Care Packages approved providers in alphabetical order, detailing the Home Care Packages level they offer and if they offer any package supplements.

Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au

The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance.

The hours of care are increased at each level of care i.e. more hours of care and services are provided under Home Care Package Level 4 and the least under Home Care Package Level 1.

Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only.

Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y, or for people who live in rural, remote or isolated areas t. The Cultural Environment g indicates providers offerings services for people from culturally diverse backgrounds.

Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

ATSI 17, 151 19652

19656

1234 8Ztg ATSI 19939

Elliott Aged Care 8969 2167 1234 8ZetRg ATSI 19630

Finke (Aputula) Home Care Service 8956 0433 234 8etg ATSI 19772

Galiwinku Aged & Disability Service 8979 8811 1234 8Ztg ATSI 19782

Gapuwiyak Aged & Disability Service 8970 3305 1234 8Ztg ATSI 19783

Golden Glow Nursing Services Darwin 8927 2756 1234 8ZetRg ATSI 19204   

Golden Glow Nursing Services Katherine & Pine Creek 8927 2756 1234 8etg ATSI 20785 

Gunbalanya Community Care 8979 9478 1234 8eYtg ATSI 19659 

Haasts Bluff (Ikuntji) Home Care Service 8964 7103 234 8etg ATSI 19637  

Happy Living Home Care Packages 1300 911 728 1234 8ZetR 62822 

Hermannsburg (Ntaria) Home Care Service 8956 2994 234 8etg ATSI 19669     Home Caring 1300 875 377 1234 8Zeg Note 1 39049  

Home Support Services (NT) 1800 854 300 1234 8ZetRg ATSI, CALD 21927 

Imanpa Home Care Service 8954 9059 234 8etg ATSI 19773    integratedliving Northern Territory 1300 782 896 1234 8ZetR 38340

Julalikari Council Community Care 8962 2463 1234 8tg ATSI 19631

Kakadu Community Care 8979 9478 12 8eYtg ATSI 19667

Kalkarindji Daguragu Aged Care Service 8977 0130 1234 8Ztg ATSI 19645

Larrakia Nation Home Care Packages 8985 6811 1234 8ZeYg ATSI 19676

Laynhapuy Homelands Aged Care 8939 1800 1234 8Zetg ATSI 19670

Life Without Barriers Alice Springs 1800 792 359 1234 8t 20752

19784

Regis Home Care Darwin 1300 188 740 1234 8Zet 12 18500

Right at Home RightCare 07 3054 1360 1234 8ZR Note 1 28 22069

Rocky Ridge Aged Care Facility & Katherine Community Care 8972 3399 1234 8Zetg ATSI 18884

Roper Gulf Regional Council Community Services 8972 9047 1234 8ZetRg ATSI 19660

Southern Cross Care (SA, NT & VIC) Home Care Darwin 1800 852 772 1234 8ZetRg ATSI, CALD, LGBTIQ 11, 15 21236

Tangentyere Aged & Community Services (TACS) 8951 4222 1234 8ZeYtg ATSI 19620 

TeamHEALTH 8943 9600 1234 8t Note 2 19629 

Thamarrurr Aged Care Service 8978 2490 2 8tg ATSI 19647

The CareSide 1300 854 080 1234 8ZetR 38183

Timber Creek Aged Care Service 8975 0860 1234 8Ztg ATSI 19649

Titjikala Home Care Service 8956 0863 234 8etg ATSI 19640

Umbakumba Aged & Disability Service 8996 4509 1234 8Zetg ATSI 19785

Warruwi Community Care 8979 9478 1234 8eYtg ATSI 21999

Yarralin Walangeri Aged Care Service 8975 0839 1234 8tg ATSI 19648

Yirrkala Aged & Disability Service 8939 2410 1234 8Zetg ATSI 19786

NT Culturally Appropriate Aged Care Homes

Table of aged care homes/residential care facilities offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race, or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding, or heightened understanding of the special needs of the cultural group.

Cultural Group Aged Care Home Name PHONE (08) DPS Web ID

ATSI Calvary Mulakunya Flexible AC Serv Wurrumiyanga 1300 660 022 19652

ATSI Hetti Perkins Home for the Aged Alice Springs 8952 5811 18880

ATSI Juninga Centre Coconut Grove 8948 0442 18879

ATSI Kalano Aged Care Service Katherine 8971 1999 19644

ATSI Katherine Hostel Katherine 8972 1407 18881

ATSI Mala'la Aged Care & Community Services Maningrida 8979 5474 19662

ATSI Malandari Aged Care Centre Borroloola 8975 6716 19663

Cultural Group Aged Care Home Name

PHONE (08) DPS Web ID

ATSI Nganampa Ngura Mutitjulu-nya Flexible ACS Mutitjulu 8956 2651 19627

ATSI Old Timers Village Alice Springs 8952 2844 18882

ATSI Pulkapulkka Kari Flexible Aged Care Service Tennant Creek 8962 1222 18883

ATSI Rocky Ridge AC Fac & Katherine Com'ty Care Katherine 8972 3399 18884

ATSI Thamarrurr Aged Care Service Wadeye 8978 2490 19647

ATSI Tjilpi Pampaku Ngura Flexible AC Serv Kaltukatjara 8956 7262 19642

NT Culturally Appropriate Home Care Packages

Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group Service Provider

PHONE (08) DPS Web ID

Arabic Home Caring 1300 875 377 39049

Asian Home Caring 1300 875 377 39049

ATSI Ali-Curung Aged Care 8964 1580 19654

ATSI Alpurrurulam Aged Care 07 4748 4800 17279

ATSI Amoonguna Home Care Service 8953 7618 19634

ATSI Ampilatwatja Aged Care 8956 9229 19653

ATSI Anglicare NT Community Care Alice Springs 8951 8000 38365

ATSI Anglicare NT Community Care Darwin 8985 0000 38364

ATSI Anglicare NT Community Care East Arnhem 8939 3400 19666

ATSI Areyonga (Utju) Home Care Service 8954 8254 19641

ATSI Arlparra Aged Care 8956 9010 19646

ATSI ARRCS Community Care Darwin 8982 5200 19626

ATSI Calvary Community Care Tiwi Islands 1300 660 022 19652

ATSI Central Desert Reg Council Aged & Disability Services 8958 9500 19656

ATSI East Arnhem Reg Council Aged & Disability Services 8986 8986 19939

ATSI Elliott Aged Care 8969 2167 19630

ATSI Finke (Aputula) Home Care Service 8956 0433 19772

ATSI Galiwinku Aged & Disability Service 8979 8811 19782

ATSI Gapuwiyak Aged & Disability Service 8970 3305 19783

ATSI Golden Glow Nursing Services Darwin 8927 2756 19204

ATSI Golden Glow Nursing Serv Katherine & Pine Creek 8927 2756 20785

ATSI Gunbalanya Community Care 8979 9478 19659

ATSI Haasts Bluff (Ikuntji) Home Care Service 8964 7103 19637

Cultural Group Service Provider

PHONE (08) DPS Web ID

ATSI Hermannsburg (Ntaria) Home Care Service 8956 2994 19669

ATSI Home Support Services (NT) 1800 854 300 21927

ATSI Imanpa Home Care Service 8954 9059 19773

ATSI Julalikari Council Community Care 8962 2463 19631

ATSI Kakadu Community Care 8979 9478 19667

ATSI Kalkarindji Daguragu Aged Care Service 8977 0130 19645

ATSI Larrakia Nation Home Care Packages 8985 6811 19676

ATSI Laynhapuy Homelands Aged Care 8939 1800 19670

ATSI Ltyentye Apurte Community Care 8956 0899 19639

ATSI Mala'la Aged Care & Community Services 8979 5474 19662

ATSI Marthakal Homelands Health Service 8970 5515 19674

ATSI Milingimbi Aged & Disability Service 8970 1713 19208

ATSI Minyerri Aged Care 8975 9797 19675

ATSI Mount Liebig Aged Care 8964 8024 19664

ATSI Nauiyu Daly River Aged Care Service 8977 8900 19651

ATSI Papunya (Warumpi) Home Care Service 8956 8968 19638

ATSI Peppimenarti Aged Care Service 8978 2377 19650

ATSI Purple House Aged & Disability Care 8953 6444 38176

ATSI Ramingining Aged & Disability Service 8970 3910 19784

ATSI Rocky Ridge AC Fac & Katherine Com'ty Care 8972 3399 18884

ATSI Roper Gulf Regional Council Community Services 8972 9047 19660

ATSI Southern Cross Care (SA, NT & VIC) HC Darwin 1800 852 772 21236

ATSI Tangentyere Aged & Community Services (TACS) 8951 4222 19620

NT Culturally Appropriate Home Care Packages continued

Cultural Group Service Provider PHONE (08) DPS Web ID

ATSI Thamarrurr Aged Care Service 8978 2490 19647

ATSI Timber Creek Aged Care Service 8975 0860 19649

ATSI Titjikala Home Care Service 8956 0863 19640

ATSI Umbakumba Aged & Disability Service 8996 4509 19785

ATSI Warruwi Community Care 8979 9478 21999

ATSI Yarralin Walangeri Aged Care Service 8975 0839 19648

ATSI Yirrkala Aged & Disability Service 8939 2410 19786

CALD Home Support Services (NT) 1800 854 300 21927

CALD Southern Cross Care (SA, NT & VIC) HC Darwin 1800 852 772 21236

Cultural Group Service Provider

Chinese Home Caring

Greek Home Caring

PHONE (08) DPS Web ID

1300 875 377 39049

1300 875 377 39049

Hindi Home Caring 1300 875 377 39049

Indian Home Caring 1300 875 377 39049

Italian Home Caring 1300 875 377 39049

LGBTIQ Southern Cross Care (SA, NT & VIC) HC Darwin 1800 852 772 21236

NESB Calvary Community Care Darwin 1300 660 022 19625 Vietnamese Home Caring 1300 875 377 39049

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

SOUTH AUSTRALIA & NT 2022/23

NT In Home Care Services

CHSPFunded Services

PrivatelyFundedServicesDVAServicesVHCServicesDementiaCareDomesticAssistance

AgedCareGuide.com.au

HealthServicesHomeMaintenance/Gardening Meals&/orShoppingMedicationSupervisionPalliativeCarePersonalCarePharmaceuticalDeliveryRespiteCareSocial&/orRecreational Transport

Ali-Curung Aged Care 8964 1580 9 9 9 9 9 9 9 19654

Alpurrurulam Aged Care 07 4748 4800 9 9 9 9 9 9 9 9 9 17279

Amoonguna Home Care Service 8953 7618 9 9 9 9 9 9 19634

Anglicare NT Community Care Alice Springs 8951 8000 9 9 9 9 9 9 9 9 38365

Anglicare NT Community Care Darwin 8985 0000 9 9 9 9 9 9 9 38364

Anglicare NT Community Care East Arnhem 8939 3400 9 9 9 9 9 9 9 9 19666

Anglicare NT Community Care Katherine 8963 6100 9 9 9 9 9 9 38363

Areyonga (Utju) Home Care Service 8954 8254 9 9 9 9 9 9 19641

Arlparra Aged Care 8956 9010 9 9 9 9 9 9 9 9 9 9 19646

AusCare Home & Community Care 1300 455 322 9 9 9 9 9 9 9 9 9 9 9 9 38987

Australian Red Cross Aged Care Services NT 1300 885 698 9 9 9 Note 1 18899

Calvary Home Maintenance & Modifications 1300 660 022 9 9 17, 151 37128

Central Desert Reg Council Flexible AC Serv 8958 9500 9 9 9 9 9 9 9 19655

Elliott Aged Care 8969 2167 9 9 9 9 9 9 9 9 9 19630

Finke (Aputula) Home Care Service 8956 0433 9 9 9 9 9 9 19772

Galiwinku Aged & Disability Service 8979 8811 9 9 9 9 9 9 9 9 9 9 9 19782

Golden Glow Nursing Services Darwin 8927 2756 9 9 9 9 9 9 9 9 9 9 9 9 19204

Golden Glow Nursing Serv Katherine & Pine Creek 8927 2756 9 9 9 9 9 9 9 9 9 9 9 20785

Gunbalanya Community Care 8979 9478 9 9 9 9 9 9 19659

Haasts Bluff (Ikuntji) Home Care Service 8964 7103 9 9 9 9 9 9 19637

Happy Living Home Care Packages 1300 911 728 9 9 9 9 9 9 9 9 9 9 62822

Hermannsburg (Ntaria) Home Care Service 8956 2994 9 9 9 9 9 9 19669

Home Modifications Australia (MOD.A) 0412 921 221 9 9

Includes home modifications 19818

Imanpa Home Care Service 8954 9059 9 9 9 9 9 9 19773

integratedliving Northern Territory 1300 782 896 9 9 9 9 9 9 9 9 9 9 9 9 38340

Julalikari Council Community Care 8962 2463 9 9 9 9 9 9 9 9 19631

Kakadu Community Care 8979 9478 9 9 9 9 9 9 9 19667

Note: 1. Services provided as daily telephone support through Telecross

SA In Home Care Services

NT In Home Care Services

CHSPFunded Services

PrivatelyFundedServicesDVAServicesVHCServicesDementiaCareDomesticAssistanceHealthServicesHomeMaintenance/Gardening Meals&/orShoppingMedicationSupervisionPalliativeCarePersonalCarePharmaceuticalDeliveryRespiteCareSocial&/orRecreational Transport

DPS Web ID PHONE (08)

Notes Advert Page

Kalano Community Association 8972 2588 9 9 9 9 9 9 9 9 9 9 9 Note 1 38412

Larrakia Nation Home Care Packages 8985 6811 9 9 9 9 9 9 9 9 Includes meal delivery service 19676

Life Without Barriers Darwin 1800 792 359 9 9 9 9 9 9 9 9 9 9 9 9 Note 2 21992

Life Without Barriers Katherine 1800 792 359 9 9 9 9 9 9 9 9 9 9 9 9 9 Note 2 21994

Ltyentye Apurte Community Care 8956 0899 9 9 9 9 NASTIFAC funded services available 19639

Mable 1300 736 573 9 9 9 9 9 9 9 9 9 9 9 9 9 31, 33 22109

Mala'la Aged Care & Community Services 8979 5474 9 9 9 9 9 9 Includes meal delivery service 19662

Malandari Aged Care Centre 8975 6716 9 9 9 9 19663

Minjilang Community Care 8979 9478 9 9 9 9 9 9 9 21998

Minyerri Aged Care 8975 9797 9 9 9 9 9 9 9 9 19675

Mount Liebig Aged Care 8964 8024 9 9 9 9 9 9 9 9 9 19664

myHomecare by Enrich Living Services NT 1300 202 007 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 Note 3 19215

Nganampa Ngura Mutitjulu-nya Flexible AC Serv 8956 2651 9 9 9 9 9 9 9 9 9 19627

Papunya (Warumpi) Home Care Service 8956 8968 9 9 9 9 9 9 19638

Peppimenarti Aged Care Service 8978 2377 9 9 19650

Pulkapulkka Kari Flexible Aged Care Service 8962 1222 9 9 9 9 9 9 9 9 9 9 9 9 18883

Purple House Aged & Disability Care 8953 6444 9 9 9 9 9 9 9 9 Note 4 38176

Regis Home Care Darwin 1300 188 740 9 9 9 9 9 9 9 9 9 9 9 9 12 18500

Right at Home RightCare 07 3054 1360 9 9 9 9 9 9 9 9 9 9 9 9 9 28 22069

Roper Gulf Reg Council Community Services 8972 9047 9 9 9 9 9 9 9 9 9 19660

Southern Cross Care (SA, NT & VIC) HC Darwin 1800 852 772 9 9 9 9 9 9 9 9 9 9 9 9 9 11, 15 21236

TabTimer - helping to keep people on time 1300 822 846 9 9 9 9 9 Medication reminder product 19268

Thamarrurr Aged Care Service 8978 2490 9 9 9 9 9 9 9 9 19647

The CareSide 1300 854 080 9 9 9 9 9 9 9 9 9 9 9 9 9 38183

Titjikala Home Care Service 8956 0863 9 9 9 9 9 9 19640

Tjilpi Pampaku Ngura Flexible AC Service 8956 7262 9 9 9 9 9 9 9 9 9 19642

Victoria Daly Reg Council Aged & Disability Serv 8972 0777 9 9 9 9 9 9 9 9 9 9 38397

Wallace Rockhole Home Care Service 8956 7415 9 9 9 9 19697

Warruwi Community Care 8979 9478 9 9 9 9 9 9 9 21999

Yuendumu Old People's Program 8956 4145 9 9 9 9 9 9 9 9 9 9 9 Note 5 19672 Note:

SA Centre Based Care (CBC)

NT Centre Based Care (CBC)

Ali-Curung Aged Care

SUBURB PHONE (08)

CHSPFundedService

PrivatelyFundedDementiaCare Meals Medication Supervision PersonalCareRespiteCareSocial/RecreationalSupport Transport

Notes Advert Page

DPS Web ID

Ali-Curung 8964 1580 9 9 9 9 9 9 9 9 19654

Alpurrurulam Aged Care Alpurrurulam via Mount Isa 07 4748 4800 9 9 9 9 9 9 9 17279

Ampilatwatja Aged Care

Anglicare NT Community Care Alice Springs

Ampilatwatja 8956 9229 9 9 9 9 9 9 9 9 19653

Alice Springs 8951 8000 9 9 9 9 38365

Anglicare NT Community Care East Arnhem Nhulunbuy 8939 3400 9 9 9 9 9 9 9 19666

Arlparra Aged Care Utopia 8956 9010 9 9 9 9 9 9 9 9 19646

ARRCS ROST Alice Springs McNair House

Araluen 8982 5200 9 9 9 9 9 9 9 9 21987

ARRCS ROST Darwin Stuart Park 8982 5200 9 9 9 9 9 9 9 9 21986

ARRCS ROST Palmerston Driver 8982 5200 9 9 9 9 9 9 9 9 21985

Belyuen Aged Care Imabulk Centre

Belyuen 8978 5140 9 9 9 9 9 22009

Central Desert Reg Council Aged & Disability Services Alice Springs 8958 9500 9 9 9 9 9 19656

Elliott Aged Care Elliott 8969 2167 9 9 9 9 9 9 9 9 19630

Galiwinku Aged & Disability Service Galiwinku 8979 8811 9 9 9 9 9 9 9 9 19782

Julalikari Council Community Care Tennant Creek 8962 2463 9 9 9 19631

Kintore Flexible Aged Care Service Kintore via Alice Springs 8956 8759 9 9 9 9 9 9 19668

Mala'la Aged Care & Community Services Maningrida 8979 5474 9 9 9 9 19662

Malandari Aged Care Centre Borroloola 8975 6716 9 9 9 9 9 9 19663

Nganampa Ngura Mutitjulu-nya Flexible AC Service Mutitjulu 8956 2651 9 9 9 9 9 9 9 19627

Old Timers Village Alice Springs 8952 2844 9 9 9 9 9 9 9 18882

Pulkapulkka Kari Flexible Aged Care Service Tennant Creek 8962 1222 9 9 9 9 9 9 9 18883

Regis Day Respite & Day Therapy Centre Tiwi Tiwi 1300 765 340 9 9 9 9 9 9 Note 1 12 18527

Rocky Ridge AC Facility & Katherine Com'ty Care Katherine 8972 3399 9 9 9 9 9 9 9 9 18884

Roper Gulf Regional Council Social Support Groups Katherine 8972 9047 9 9 9 9 38387

Tjilpi Pampaku Ngura Flexible Aged Care Service Kaltukatjara 8956 7262 9 9 9 9 9 9 9 19642

Note: 1. Includes services for ATSI clients & those who are socially isolated or who have memory loss AgedCareGuide.com.au

SOUTH AUSTRALIA & NT 2022/23

Products & Services

ADVOCACY AND INFORMATION

Aboriginal Advocacy (ARAS)

PHONE (08) Advert Page

DPS Web ID

1800 700 600 99 38084

ACH Group - Advocacy - Aged Care Navigator Service 1300 224 477 59, 80 38905

ACH Group - Advocacy - Dementia Advice 1300 224 477 59, 80 38906

Age Care Directions 1300 474 387 114 37081

Aged Care Planning Home Care Services 0433 897 083 93 38920

Aged Care Planning SA 0433 897 083 93 37083

Aged Rights Advocacy Service (ARAS) 8232 5377 99 37435

Agedcare Alternatives 8408 4600 65, 67 37487

Bene Aged Care - Volunteer Program 8131 2000 18 37661

COTA Holidays 1300 150 050 101 37983

COTA Membership 1300 140 050 101 37463

ECH Support for Home Care Packages 1300 275 324 83, OBC 37999

Potts Duhring Financial Advisors 1300 684 402 97 37909

Products & Services

ADVOCACY AND INFORMATION continued

PHONE (08) Advert Page

DPS Web ID

Resthaven Assistance with Care & Housing Program 1300 136 633 65, 67 37639

Senexus 8344 1991 89 37894

UnitingSA Ethnic Link Services 8448 6260 51 37455

ASSESSMENTS

ACH Group - Advocacy - Aged Care Navigator Service 1300 224 477 59, 80 38905

ACH Group - Placement Consultants - Aged Care Navigator 1300 224 477 59, 80 38908

Dementia Support Australia NT 1800 699 799 104, IBC 38123

Dementia Support Australia SA 1800 699 799 104, IBC 38122

ECH Support for Home Care Packages 1300 275 324 83, OBC 37999

Right at Home Adelaide Central 8318 7926 28 63491

Right at Home RightCare 07 3054 1360 28 22069

ASSISTIVE TECHNOLOGY

Calvary Home Maintenance & Modifications 1300 660 022 17, 151 37128

Products & Services

ASSISTIVE TECHNOLOGY continued

Independence Australia

PHONE (08) Advert Page

DPS Web ID

1300 788 855 45 62148

Murray Mallee Aged Care Group - Home Care Packages 8532 2255 81 37706

Respirico Healthcare 8250 4804 43 48338

CASE MANAGEMENT

Age Care Directions

1300 474 387 114 37081

Aged Care Planning Home Care Services 0433 897 083 93 38920

Aged Care Planning SA 0433 897 083 93 37083

Dementia Support Australia NT 1800 699 799 104, IBC 38123

Dementia Support Australia SA 1800 699 799 104, IBC 38122

ECH Support for Home Care Packages 1300 275 324 83, OBC 37999

Resthaven Assistance with Care & Housing Program 1300 136 633 65, 67 37639

Right at Home Adelaide Central 8318 7926 28 63491

Right at Home RightCare 07 3054 1360 28 22069

UnitingSA Ethnic Link Services 8448 6260 51 37455

DEMENTIA ADVISORS

ACH Group - Advocacy - Dementia Advice 1300 224 477 59, 80 38906

Dementia Support Australia NT 1800 699 799 104, IBC 38123

Dementia Support Australia SA 1800 699 799 104, IBC 38122

ECH Support for Home Care Packages 1300 275 324 83, OBC 37999

END OF LIFE

Respirico Healthcare 8250 4804 43 48338

FINANCIAL SERVICES

COTA Insurance 1300 130 050 101 37982

Financial Success SA - Aged Care Specialists 8223 6880 96 37971

Potts Duhring Financial Advisors 1300 684 402 97 37909

Senexus 8344 1991 89 37894

HEALTHCARE EQUIPMENT

Independence Australia 1300 788 855 45 62148

Murray Mallee Aged Care Group - Home Care Packages 8532 2255 81 37706

Respirico Healthcare 8250 4804 43 48338

Products & Services

LEGAL AND MEDIATION

PHONE (08) Advert Page

DPS Web ID

Senexus 8344 1991 89 37894

MEDICATION MANAGEMENT

ECH Support for Home Care Packages 1300 275 324 83, OBC 37999 Right at Home RightCare 07 3054 1360 28 22069

MOBILITY AND EQUIPMENT

Calvary Home Maintenance & Modifications

1300 660 022 17, 151 37128

Independence Australia 1300 788 855 45 62148

Murray Mallee Aged Care Group - Home Care Packages 8532 2255 81 37706 Respirico Healthcare 8250 4804 43 48338

PATIENT CARE EQUIPMENT

Independence Australia

1300 788 855 45 62148 Respirico Healthcare 8250 4804 43 48338

PLACEMENT CONSULTANTS

ACH Group - Advocacy - Aged Care Navigator Service 1300 224 477 59, 80 38905 ACH Group - Placement Consultants - Aged Care Navigator 1300 224 477 59, 80 38908

Age Care Directions 1300 474 387 114 37081

Aged Care Planning Home Care Services 0433 897 083 93 38920

Aged Care Planning SA 0433 897 083 93 37083

Senexus 8344 1991 89 37894

Your Aged Care Companion 8332 8409 94 38118

REAL ESTATE AND MOVING

Senexus 8344 1991 89 37894

SAFETY AND SECURITY

Calvary Home Maintenance & Modifications

1300 660 022 17, 151 37128

Murray Mallee Aged Care Group - Home Care Packages 8532 2255 81 37706 Respirico Healthcare 8250 4804 43 48338

SKIN AND WOUND CARE

Independence Australia

1300 788 855 45 62148

Murray Mallee Aged Care Group - Home Care Packages 8532 2255 81 37706 Respirico Healthcare 8250 4804 43 48338

AgedCareGuide.com.au

Organisation & Business Reference Index

listed alphabetically

This section only includes organisations and businesses who have chosen to promote with Aged Care Guide

ORGANISATION PHONE (08) EMAIL

WEBSITE (www.)

ResidentialAgedCare/SRSSupported&AssistedLiving RetirementLivingHomeCarePackagesInHomeCare Services CentreBasedCareDayTherapyCentreProductsand Services

Advert Page

Auscare Retirement 8132 0232 care@auscare.com auscareretirement.com.au 9 9 9 9 79

Barossa Village 8562 0300 csreception@barossavillage.org barossavillage.org/ 9 9 9 9 130

Barunga Village 8635 0500 headoffice@barungavillage.com.au barungavillage.com.au 9 9 9 9 84

Bellara Retirement Village 8336 1101 admin@bellaravillage.com.au bellaravillage.com.au 9 9 86

Bene Aged Care 8131 2000 info@bene.org.au bene.org.au 9 9 9 9 9 9 18

Bethsalem Care 8321 0300 admin@bethsalemcare.com.au bethsalemcare.com.au 9 106

Bupa Aged Care 1800 718 357 agedcare@bupa.com.au bupaagedcare.com.au 9 52

Calvary Community Care 1300 660 022 ccc@calvarycare.org.au calvarycare.org.au 9 9 9 9 9 17, 151

Clayton Church Homes 8404 8200 info@claytonhomes.com.au claytonhomes.com.au 9 9 9 9 69

Community Support Inc 8429 1200 hello@csisa.org.au csisa.org.au 9 9 29

COTA 8232 0422 cotasa@cotasa.org.au cotasa.org.au 9 101

Dementia Support Australia 1800 699 799 dsa@dementia.com.au dementia.com.au 9 104, IBC

ECH 1300 275 324 retirement@ech.asn.au ech.asn.au 9 9 9 9 9 9 9 83, OBC

Federation of Polish Organisations in SA 1300 792 060 reception@polishfederation.org.au polishfederation.org.au 9 9 9 73

Financial Success SA 8223 6880 denise@financialsuccesssa.com.au agedcarefinancialspecialist.com.au 9 96

Helping Hand Aged Care 1300 653 600 info@helpinghand.org.au helpinghand.org.au 9 9 9 9 48

Independence Australia Group 1300 788 855 theteam@independenceaustralia.com independenceaustralia.com 9 45

Kalyra 8278 0300 info@kalyra.org.au kalyra.org.au 9 9 9 9 63

KompleteCare 8265 5696 enquiriessa@kompletecare.com.au kompletecare.com.au 9 9

Life Care 1800 555 990 enquire@lifecare.org.au lifecare.org.au 9 9 9 9 9 9 60, 115

Lite n' Easy 13 15 12 privacy@liteneasy.com.au liteneasy.com.au 9 9 40

Mable 1300 736 573 info@mable.com.au mable.com.au 9 31, 33

Murray Mallee Aged Care Group 8532 2255 reception@murraymallee.org.au murraymalleeagedcareservices.com.au 9 9 9 9 81

Oakwood Aged Care 8260 6888 admin@oakwoodagedcare.com.au oakwoodagedcare.com.au 9 56

Olive Grove Aged Care 8258 2008 fm@olivegroveagedcare.com.au olivegroveagedcare.com.au 9 68

Oasis Garden Village 8522 4145 office@oasisgardenvillage.net.au oasisgardenvillage.com.au 9 47

Para Hills Residential Care 8282 5400 enquiries@phrc.com.au phrc.com.au 9 55

Potts Duhring Financial Advisors 1300 684 402 info@pdfadvisors.com.au pottsduhring.com.au 9 97

Regis Aged Care 1300 998 100 advice@regis.com.au regis.com.au 9 9 9 9 9 12

Respirico Healthcare 8250 4804 breathing@respirico.com.au respirico.com.au 9 43

Resthaven 8373 0211 pr@resthaven.asn.au resthaven.asn.au 9 9 9 9 9 9 9 65, 67

Right at Home Australia 1300 363 802 info@rightathome.com.au rightathome.com.au 9 9 9 28

RSL Care SA 8379 2600 warvets@rslcaresa.com.au rslcaresa.com.au 9 9 66

Senexus 8344 1991 help@senexus.com.au senexus.com.au 9 89

Southern Cross Care (SA, NT & VIC) 1800 180 781 connecting.services@southerncrosscare.com.au southerncrosscare.com.au 9 9 9 9 9 9 11, 15

St Louis Aged Care 8272 3344 info@stlouisagedcare.com.au stlouisagedcare.com.au 9 9 9 9 26

Tanunda Lutheran Home 8121 3718 info@tlhome.com.au tlhome.com.au 9 9 9 9 85

The Rosha Group 8449 6858 admin@ashman.com.au ashman.com.au/ 9 57

The Salvation Army Aged Care 1300 111 227 acp.enquiries@aue.salvationarmy.org agedcare.salvos.org.au 9 9 54

Uniting Communities 1800 615 677 enquiries@unitingcommunities.org unitingcommunities.org/agedcare 9 9 9 9 9 9 25, 87

UnitingSA 8440 2200 unitingsa@unitingsa.com.au unitingsa.com.au 9 9 9 9 9 51

Your Aged Care Companion 8332 8409 info@youragedcarecompanion.com.au youragedcarecompanion.com.au 9 94

IndexAbbreviations 109

Aboriginal and Torres Strait Islander (ATSI) 74 Advocacy 99

Aged Care Assessment Team (ACAT) 13  Appeal 13  Assessment 13  Referrals 13  Regions 109

Aged care checklist 75 Aged care explained 7 Aged care homes 8, 47  Accommodation payments 55  Accreditation and certification 49  Basic daily fee 54  Charter of rights 50  Complaints 53  Costs 53  Cultural Services 72  Directory listings 114-128, 149  Extra services 70  Homes and their services 47  How much will I pay? 55  Payment options 58  Quality standards 50  RAD & DAP 58  Where do I start? 47

Applying to a home 61  Waitlist 61  Vacancy 61 Assessments 10, 13

Assistive technology options 42  Mobility aids 42  Technology 42 Care leavers 74 Carer support 102  Counselling services 102  Support groups and lines 102 Centre Based Care services 38  Directory listings 145-146, 157

Commonwealth Home Support Programme (CHSP) 16  Am I eligible? 19  Directory listings 134-139, 150-153  Types of services provided 18  Urgent needs 19  What is CHSP? 16  Who is CHSP for? 19  Who pays for CHSP services? 19 Consumer Directed Care 16 Continence 44 Costs for residential 53  Accommodation payments 55  Basic daily fees 55  How much will I pay? 55 Cultural services 74  Directory listings 139-141, 154-155  Partners in Culturally Appropriate Care 75

Culturally and Linguistically Diverse (CALD) people 74  Directory listings 139-141, 154-155 Daily Accommodation Payment (DAP) 58 Daily living in a nursing home 66 Day Therapy Centres 38  Directory listings 146 Deciding on a home 62 Definition of often used terms 108 Dementia 103  Changed behaviours 104  Specialised support 105 Directory index 107  Aged care home listings 114-128, 149  Centre Based Care listings 145-146, 157  Culturally appropriate homes and services 139-141, 154-155  Day Therapy Centres listings 146, 156  Extra services listings 129  Home Care Packages listings 134-139, 150-153  In home care provider listings 141-144, 155-156  Local Government Area (LGA) reference index 110  Organisation and Business index 158-159  Products and services listings 157-158  Retirement accommodation listings 129-133, 153  Suburb reference index 110-111  Town reference index 110-111 Disability 74 End of life 105  Palliative care in a nursing home 105  Residents with dementia 106  Services to help at home 105 Estate planning 98  Enduring Power of Attorney and Guardianship 98 Extra services 70  Directory listings 129 Financial advice 95  Financial counselling 97  How an expert can help 96  Paying for your care 95 Financially disadvantaged 74 Flexible restorative care 37 Home Care flow chart 14 Home Care Packages (HCP) 20  Approved providers 27  Are you eligible? 24  Cost 27  Directory listings 134-139, 150-153  Exit fees 30  Home Care Agreement 27  How much you will pay 29  Priority 24  Quality and complaints 31  Services not provided 24  Services provided 21  Types of packages 20 Homeless 74 How to use the Aged Care Guide 5

In home support 15  Directory listings 141-144, 155-156 LGBTIQ 74

Moving into a home 63  What you can bring 63  Making the transition 64 My Aged Care 9  Referral code 9 Placement consultants 88  Case management 92  Choosing a placement consultant 90  How a placement consultant can help 88  Negotiate and advocate for you 90  Resolving family disputes 90 Private home care 34

RAD and DAP explained 58 Refundable Accommodation Deposit (RAD) 58 Regional Assessment Service (RAS) 10  Assessment 10  Referrals 10

Regaining your independence 36 Resident agreement 68

Residential Care flow chart 46 Respite 7, 35, 71, 78  At home 35  Centre Based Respite Care 35  Cost 35, 71  Eligibility 35  Residential respite 71 Restorative care 37 Retirement living 7, 79  Choosing a village 85  Departure/exit fee 82  Deposit or entry contribution 81  Directory listings 129-133, 153  Fees and charges 82  Finding the right village 84  Ownership 81  Types of villages 80  Village checklist 87

Rural & Regional clients 74 Short Term Restorative Care 37 Special needs groups 74

Support at home 15

Supported Residential Facilities (SRF) 77  Respite 78  Costs 78

Transition care 36

Useful phone numbers and websites 6 Veterans 39, 74

Waiting for residential care 61  Waiting lists 61

Ask ECH about Home Care Packages

As you age, your needs can change and getting the right advice and services is vital to enable you to remain living confidently and independently at home.

At ECH you will have a dedicated team of friendly, knowledgeable and experienced staff who will work with you to develop a personalised care plan so you get the right mix of services in order to achieve your health and wellbeing goals.

Proudly South Australian ECH has been supporting older people to live the best life possible as they age since 1964.

To find out more please call our team on 1300 275 324 or visit ech.asn.au