Aged Care Guide Western Australia 2023

Like most people, Joan found getting care for her husband at home really complicated. Until she called me.

Leonie Demunk, Amana Living Customer Care

“Joan was finding it harder to care for her husband Arthur, as his needs increased. She was also finding it overwhelmingly complicated to get the added support he needed to continue living at home.

My professional training and hands-on experience at Amana Living meant I was able to explain things in plain language and help her through each of the steps, just like we’ve done for thousands of other people.

If you’re also finding all this a bit complicated, just call me, and we’ll sort it out together.”

Professionally trained. Naturally kind.

COTA message

COTA message

Transparency of information is one of the many key things COTA Australia has advocated on aged care reforms throughout the years. The Royal Commission into the Quality & Safety of Aged Care highlighted so many issues and revealed shocking stories of the experiences people have had. It set Australia on a path of serious and fundamental reform.

Throughout this Council on the Ageing (COTA) Australia has consistently and forcefully advocated for aged care that is of high quality, transparent and based on aged care services that are delivered in a way that upholds older people’s human rights.

The Royal Commission accepted many of these points and we are now seeing the development of a new rights based Aged Care Act, redesign of the support at home system to help more people remain independent in their own homes – where most people want to stay as they age - new transparent information sources like the Star Rating system, more staffing in aged care facilities and better funding for better care.

The job is not yet done. But COTA Australia remains on the case in aged care reform and in many other areas that impact on your life – like health care and employment. Tackling the impacts of ageism head on. Ensuring that older people have the same rights – including access to good information to make their own decisions – without question.

Finding the right aged care service for yourself, or assisting your loved one, is one of the most important things you will ever have to do. Yet it can be hard to find the information you need to help you make this decision.

This Guide can assist you to find and make the right decision. It is an independent resource to make you aware of options available in your local area. You can order a hard copy to browse through and share with families or friends. Alternatively, you may go online at AgedCareGuide.com.au if that’s your preference where you can filter your searches to just those services in a local area and request a quote from the provider you select.

COTA Australia, as the national peak advocacy body for people over 50 years of age, has partnered with DPS because we both value and focus on the need for you to have good information to make choices. More than that though, AgedCareGuide.com.au gives you the opportunity to leave a review of the services – be they provided in the home, in a nursing home or a retirement village. All of us like to hear from our peers or others in the same situation about what is good, bad or indifferent when making decisions. Your experience and feedback provides more invaluable information for another person in their search and decision making.

I hope you will find this guide useful in your decision making and that you will share your experiences to help others in the same situation. And we will continue the work to make aged care services better and uphold your rights in all of their interactions with you.

Wishing you all the best in finding the service that is right for you.

Patricia Sparrow CEO, COTA Australia

From the CEO

Welcome to the 23rd edition of the Aged Care Guide Western Australia. For more than 20 years, the Aged Care Guide, previously known as the DPS Guide to Aged Care, has provided seniors and their families with essential information about aged care in Australia.

Our print and online publications are an essential tool to help you understand and access aged care services – from home and community care through to residential care accommodation and retirement living options.

To help you understand the aged care process even better we have created easy to follow flow charts which visualise your options and the steps to take for home care and residential aged care.

The articles in the front half of the book give detailed descriptions of the various aged care services available and discuss any financial and legal issues you need to be aware of, as well as who can assist with expert advice around advocacy and placement.

The directory section at the back provides a comprehensive list of all Australian Government subsidised residential accommodation and approved home care package providers.

An extensive list of retirement living operators and private providers of homes and services are also included.

You can use the printed Aged Care Guide in conjunction with our website – AgedCareGuide.com.au – which provides greater detail on the services offered by individual aged care homes, home care providers, retirement villages, as well as professional services and products.

Simply type in the associated ‘DPS Web ID’ number from this book in the space provided on the website to link directly to a chosen home, service or product. Current bed vacancies, as well as home care availability and retirement units for sale or lease, are also listed on the website.

Alternatively you may wish to use our Compare & Connect tool to help you find and compare aged care providers that best meet your needs and search criteria in your preferred area to help with the decision making process. We are also promoting transparency in the sector and opening up dialogue between consumers and providers through Ratings and Reviews on AgedCareGuide.com.au, which gives you the opportunity to share positive or negative stories about your aged care experience with a service and for providers to respond to this feedback and address any potential concerns. We would like to wish you all the best as you embark on your journey in locating the home or services to suit your needs. When engaging a service, please advise the aged care home, retirement village, community care provider, or product and service provider that you found their details in the Aged Care Guide.

We welcome any suggestions on information we can provide in the next edition of the Aged Care Guide or on AgedCareGuide.com.au to further assist in your journey. Simply email info@dps.com.au . I look forward to hearing from you.

Michelle Beech – CEO

Celebrating 67 years of Caring for the Community

Our services include:

Ÿ ICare Home Care Packages (L1- 4): Italian Specific; CALD & General

Ÿ General Welfare Services

Ÿ Aged Care Volunteer Visitors Scheme (Home Care: one-to-one) (Residential Care: one-to-one; groups)

Ÿ Community Information Seminars

Ÿ School Educational Program: Mainstream Italian Insertion

Ÿ Highly Rated Bilingual Childcare (Italian-English) [0-6 yrs]

Ÿ Cultural Events and Activities including the Annual Italian Festival

Ÿ Justice of the Peace (JP) Signing Centre [by appointment]

The Italo-Australian Welfare & Cultural Centre Inc has been a State Peak Organisation for the Italian Community in Western Australia since its inception in 1956. Over the years, it has helped many thousands of people through its charitable fundraising events, including its numerous educational, aged care, welfare, child care, cultural and social programs and activities which are offered for the total benefit of both the Italian and Australian Communities.

We take pride in the quality of our services and in the quality of our care

Useful phone numbers and websites

Useful phone numbers and websites

Advocacy

Advocare

1800 655 566 advocare.org.au

CarerHelp carerhelp.com.au

Carers Australia

02 6122 9900 carersaustralia.com.au

Carers WA

1300 227 377 carerswa.asn.au

COTA (WA)

08 9472 0104 cotawa.org.au

National Seniors

1300 765 050 nationalseniors.com.au

Office of the Public Advocate

1300 858 455 publicadvocate.wa.gov.au

Older Person’s Advocacy Network (OPAN)

1800 700 600 opan.org.au

WA Elder Abuse Helpline

1300 724 679 advocare.org.au

Cultural

Aboriginal Interpreting WA (AIWA)

1800 330 331 aiwaac.org.au

Centre for Cultural Diversity in Ageing (PICAC) 03 8823 7979 culturaldiversity.com.au

Ethnic Communities Council of WA

08 9227 5322 eccwa.org.au

Federation of Ethnic Communities’ Councils of Australia

02 6282 5755 fecca.org.au

Partners in Culturally Appropriate Care (PICAC) WA

08 9300 3165 fortisconsulting.com.au/picac

Translating and Interpreting Service

13 14 50 tisnational.gov.au

Government

Aged Care Quality & Safety Commission

1800 951 822 agedcarequality.gov.au

Department of Veterans’ Affairs

1800 838 372 dva.gov.au

My Aged Care

1800 200 422 myagedcare.gov.au

Services Australia - Carers & Disability

13 27 17 servicesaustralia.gov.au/carers

Services Australia - Medicare

13 20 11 servicesaustralia.gov.au/medicare

Services Australia - Older Australians

13 23 00 servicesaustralia.gov.au/ageing

Health

Arthritis Australia

1800 011 041 arthritisaustralia.com.au

Beyond Blue

1300 224 636 beyondblue.org.au

Dementia Australia

1800 100 500 dementia.org.au

Dementia Behaviour Management Advisory Services (DBMAS)

1800 699 799 dementia.com.au

Dementia Support Australia (DSA)

1800 699 799 dementia.com.au

Diabetes Australia

1800 177 055 diabetesaustralia.com.au

Hearing Australia

13 44 32 hearing.com.au

National Continence Helpline

1800 330 066 continence.org.au

National Dementia Helpline

1800 100 500 dementia.org.au

Seniors Health Card

13 23 00 servicesaustralia.gov.au/ commonwealth-seniors-health-card

Legal

Legal Aid

WA Helpline

1300 650 579 legalaid.wa.gov.au

Northern Suburbs Community Legal Centre

08 9440 1663 nsclegal.org.au

Public Trustee WA

1300 746 116 publictrustee.wa.gov.au

State Administrative Tribunal

1300 306 017 sat.justice.wa.gov.au

Other

Aged Care Guide

1300 186 688 AgedCareGuide.com.au

Carer Gateway

1800 422 737 carergateway.gov.au

National Relay Service

1800 555 660 accesshub.gov.au

ned (National Equipment Database)

08 9381 0600 askned.com.au

Open Arms - Veterans & Families Counselling

1800 011 046 openarms.gov.au

Relationships Australia

1300 364 277 relationships.org.au

Seniors Card (WA)

1800 671 233 seniorscard.wa.gov.au

www.AgedCareGuide.com.au

Brightwater Inglewood

A brand-new aged care home welcoming residents

Brightwater Inglewood brings together 120 years of experience and expertise to create a community, where you, your family and friends will feel perfectly at home, while knowing you are receiving the best care and support.

Nestled within beautiful gardens and overlooking parklands and a nearby golf course, Brightwater Inglewood is home to 128 residents in eight individual houses across two levels, featuring:

• State-of-the art private rooms

• Spacious communal areas and intimate dining rooms

• Physio and gym room, hairdresser and much more.

Based on the concept of a social model of care, Brightwater Inglewood has been designed with individual households, each home to a small community of just 16 residents with shared spaces where you and your family and friends can come together and connect.

Exceeding Australian standards, the heating, air conditioning and ventilation system is able to exhaust indoor air at a rapid rate, instantly bringing clean, fresh air in when required.

Brightwater’s care is backed up by our dedicated Research Centre and their university partners, assisting us to discover new ways to improve the wellbeing and quality of lives of our residents, care does not get any better than at Brightwater Inglewood.

For more information about Brightwater Inglewood, please visit us at www.brightwatergroup.com or ring 1300 223 968.

How to use the ACG

How to use the Aged Care Guide

The information featured in this 23rd edition of the Aged Care Guide Western Australia will inform you on a number of considerations when choosing accommodation and care options.

The information in this Guide will help you understand aged care, in home and community care options in Australia.

The Aged Care Guide also includes a comprehensive directory of in home care services (see pages 105 –106); Home Care package providers (see pages 107–116); residential aged care homes (see pages 117–138); and facilities or services specific to your cultural background (see pages 139 –142).

How do I find what I’m looking for?

There are a number of ways you can use the Aged Care Guide in order to find aged care homes, retirement accommodation, home care packages, products or services.

The index on page 168 can help you to find the main information topics in the book and can direct you to the different directory tables for aged care homes, retirement villages, in home care options or products/services in the back of the Guide.

Each Council District (also known as a Local Government Area or LGA) on the referenced page includes a list of suburbs with homes or villages in each suburb listed in alphabetical order.

You will find some retirement accommodation listed within the residential directory where they are co-located on the same geographical site as the aged care home.

Locality search: If you know the Council District, suburb or town, then use the cross reference index on pages 103 –104. Each of these lists are in alphabetical order and you can then refer to the page referenced.

Cultural search: If you are of non-English speaking background, or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on pages 139 –142.

Searching for other services . . .

If you are looking for Centre Based Care, Day Therapy Centres, or other Products and Services, you can find this in the directory section from page 142 onwards.

Visit AgedCareGuide.com.au for a complete list of services available near you.

Research

WHAT YOU NEED TO KNOW Research overview

Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what options are available to you.

Aged care is a term used to describe a range of services to support older people. This could be getting some home care assistance in your own home or moving into a nursing home. But it may also refer to community services, specific health care services delivered in a day centre setting, assisted living options or even products and equipment to assist anyone over 65 years old.

Accessing aged care can be complicated and confusing if you have not used support services before or don’t know where to start.

Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what options are available to you.

WE HAVE CREATED A SENSE OF BELONGING SO YOU CAN FEEL RIGHT AT HOME

Rosewood is one of Perth’s leading aged care providers. We offer premium residential facilities and all-inclusive specialised care for older adults who require assistance managing their everyday duties.

Both our Leederville and West Perth facilities are shining examples of best practice aged care combined with industry-leading amenities.

OUR FACILITIES INCLUDE:

Wellness Centre

Occupational Therapy

Physiotherapy

1

Hair Salon

Group Outings

Regular Social Activities & Events

Different types of care include:

Support at home

The path to accessing support is different for everyone. For some the need for support is gradual and starts with a little bit of help every now and then, slowly increasing to more frequent and more intense assistance to remain living independent.

If you want to stay in your own home but need some support to help you manage better at home, there are a number of supports available to you depending on your circumstances.

Different care options that might be available to you include support at home through Government funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program. Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance, and home maintenance. Basic assistance is offered through the CHSP but if your needs exceed the level of support offered though this program, then a level 1– 4 Home Care Package can offer higher intensity support to help you stay at home.

Private providers can also deliver a range of home support services. They are not Government funded and you will need to pay for services out of your own pocket.

Short-term care

There are a few different support options available if you only need support for a short period of time. These options include respite care, which can be delivered in the community or in a residential care home, offering the opportunity for both you and your carer to take a short break.

At the end of a hospital stay, the Transition Care Program provides short term assistance to help improve your independence and confidence.

If you have not been admitted to hospital, the Short Term Restorative Care program is a flexible option that focuses on regaining wellbeing over a short period of time.

Residential aged care

Moving into residential aged care can ensure quality of life and comfort if you are no longer able to remain living independently at home. Also known as nursing or aged care homes, these facilities provide 24/7 care as well as a range of other support services and recreational activities. The cost of care in most Australian aged care homes is subsidised by the Australian Government. There are also a number of non-Government funded residential aged care homes, often referred to as supported and assisted living complexes, and you will need to cover all the cost of accommodation and care delivered.

Retirement living

Retirement villages are not nursing homes. They are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting. Retirement options are not funded by the Government.

Daily care is generally not included but some providers may offer support services at an additional charge or this can be accessed separately through Government funded home support options.

You made it possible to be by her side.

For those precious moments.

Bethanie provide a more personal standard of care in our aged care homes. We get ageing.

At Aegis we understand trust and comfort are crucial to providing quality aged care and lifestyle. We work hard to make sure our residents have enjoyable and fulfilling lives in first class surroundings, ensuring satisfaction for both residents and their loved ones.

Family Values

Founded in 1983, Aegis is proudly West Australian. Owned by two families with long standing experience in aged care and an unwavering commitment to provide the community with the best in residential aged care services. We continue to be a highly trusted and experienced service provider that focuses on exceptional quality and service.

Leaders in Innovation

Aegis is a leader in continuous improvement with industry leading nutrition and cultural diversity programs. Our residents enjoy many benefits including a multidisciplinary Pain Therapy program, a strong focus on ‘Excellence in Dining’ and a lifestyle program run by dedicated staff. At Aegis, our vision is to excel in providing our residents with premium wholistic care in support of a quality lifestyle.

Exceptional Quality

Aegis offers a broad range of lifestyle choices through a selection of quality residences, each with a unique ambience and distinctive features. Our attention to detail is standard fare throughout our facilities. We strive to ensure our residences provide premium, hotel style accommodation, with high quality care and support appropriate to residents’ individual needs. All Aegis facilities are fully accredited by the Aged Care Quality and Safety Commission.

“This special generation of deserving frail aged, has a right to receive premium care in a first-class lifestyle environment.”

“I make everyone that I look after feel loved and respected, and give them their dignity. I want to make them smile and feel good about themselves.”

We care like family across 28 aged care

My Aged Care

Getting started

Before you can access Government subsidised aged care supports, such as in home care, community supports or moving into a nursing home, you need to register with My Aged Care and be assessed to work out exactly what level of support you need.

My Aged Care

The agency looking after all Government funded aged care programs is My Aged Care. The service can help you find information about subsidised aged care options including the different types of Government funded services available, eligibility for those services, and the associated costs.

You, a family member, carer or client representative can register your details with My Aged Care so that you can be assessed to access any Government subsidised services.

When you first call the My Aged Care Contact Centre on 1800 200 422, an operator will register you and ask you a number of questions about your personal circumstances and care needs.

These questions will be quite basic and shouldn’t take too long. All you will need when you call is your Medicare card, as this information is stored with your other details on the My Aged Care database.

Examples of the questions you will be asked are:

Are you currently receiving aged care services?

Are you getting support from a carer or family member?

Can you prepare your own meals and do housework?

Do you need assistance taking a shower or bath and do you need help getting dressed?

Are there any health concerns or did you have a recent fall?

Do you feel lonely or isolated?

Are there any safety risks in the home?

The aim of this screening is to figure out what needs and support you require and whether you are eligible for a further assessment in person.

My Aged Care will assign you an aged care client number and will open a central client record. This record will include the information you have provided as well as document your assessed needs and any Government funded care services you have been found eligible for.

Aged care assessments

If you are successful in your initial application with My Aged Care, the contact centre operator will refer you for an aged care assessment to determine what level of support you would benefit from the most.

If the operator decides that you are eligible for basic home support through the Commonwealth Home Support Programme (CHSP) you will be assessed by a Regional Assessment Service (RAS).

Otherwise, if the operator believes you require higher care support, either through a Home Care Package (HCP) or moving into an aged care home, a member of an Aged Care Assessment Team/ Service (ACAT/S) will visit you to assess you.

Regional Assessment Service (RAS)

To access basic Government funded home support under the Commonwealth Home Support Programme (CHSP) you need to be assessed by the Regional Assessment Service (RAS). For more information about CHSP go to page 20.

The RAS assessment helps to identify your needs for support and any goals for retaining or regaining skills that enable you to continue living independently in the community. It is conducted free of charge and independently from service provision which ensures assessors consider the full range of options when responding to you and your carers’ needs and goals.

Some of these needs may include assistive technology, therapeutic interventions, community care services or other support organisations.

RAS assessors liaise with other service providers, GPs/specialists and community support networks to make sure desired outcomes are achieved. If your care needs have increased the RAS can also plans and coordinate exit from the CHSP and transfer to other appropriate service systems including Home Care Packages and/or residential care if required.

The service also provides care coordination if you have multiple providers or more complex needs.

Aged Care Assessment Team (ACAT)

If you are no longer able to manage at home without basic assistance, the Aged Care Assessment Team (ACAT) helps you, and your carers, determine what kind of care will best meet your needs.

This may be a Home Care Package (see page 24) provided to you in your own home or residential care in an aged care home (see page 56). ACAT assessors are generally professionals with medical backgrounds, such as doctors, nurses, social workers, occupational therapists and other health experts.

There is no charge for the assessment as the ACAT is Government funded. Carers, relatives or close friends are encouraged to be involved in the discussion of your needs.

While an ACAT cannot make recommendations about individual homes or community services, they can provide you with information to assist you to make decisions.

To assist you in your search, an independent information source like the Aged Care Guide publications and the linked AgedCareGuide.com.au website can help. These resources give a comprehensive overview of all care options and care providers available.

Remember it takes anything from a few weeks up to more than a few months to find the care home that suits you

You can find someone to help you:

Placement consultant

Aged care advisor

Social worker

Case manager

Hospital discharge planner

These professionals know the system really well and their help can make your search much easier.

Other useful people:

Financial advisor

Health fund

Veterans’ Affairs

Local council

Support at home

Support at home

To help you live independently in your own home and community for as long as possible, there are many home care products and services available.

Depending on your personal situation and the level of assistance you require, you may be entitled to some basic in home support or more intensive support through a Home Care Package.

After a hospital stay, the Transition Care Program might be able to assist in your recovery and to return home. Or you may need to access respite care to give your carer a short break from the caring role. There is a variety of support at home options available that can meet your specific needs.

In home support

To assist with your care needs is a Government priority, so you can continue living in the comfort of your own home where possible. Home care products and services range from assistance with daily chores to personal care, providing meals, transport assistance, as well as equipment such as a ramp, walking frame or shower rail to help you live independently in your own home.

The Government continues to significantly increase support for home and community based aged care with particular integrated packages available. Private businesses also offer home care services.

Consumer Directed Care

Consumer Directed Care (CDC) gives you and your carers greater say about the types of care services you receive and the delivery of those services.

All Home Care Packages are delivered on a CDC basis and the funding for a package is allocated directly to you instead of to the provider. Providers are required to work in partnership with you to create a package of services that meets your goals and needs, and gives you the information you require.

This information should assist in choosing the best provider for you, as well as changing providers if you need.

CDC allows you to determine how much involvement you wish to have when managing your package. It also allows for more transparency around how your package is funded and spent.

All home care services you receive should include ongoing monitoring and reviews from the provider to make sure your package is meeting your needs.

Care when you need it most.

Because you should live your best life.

We all need a helping hand as we age.

It might be a hand with domestic assistance, cooking, medication, driving or more specialised health or respite care to help you stay independent. Whatever it is you need, our caring hands can support you to have the confidence to stay in your own home and live your best life in your community.

What in-home care or support do you need most?

Reach out to our friendly team for a free consultation today.

6117 3029 | southcare.org.au

Commonwealth Home Support Programme

Commonwealth Home Support Programme (CHSP)

If you want to stay in your own home, but need some help with daily tasks or require entry level care, the CHSP may be able to help.

The CHSP combines a number of home support options into one streamlined and simplified program. These options include short term supports such as respite, transition care and short term restorative care. It also provides basic ongoing support both at home and in the community as well as access to wellness programs, day options and centre based services.

To determine if the CHSP is the right program for you, you will need to be assessed by a Regional Assessment Service (RAS). See page 90 for more information.

If you have more complex needs, a Home Care Package may be a better option. You can access similar services to the CHSP, coordinated and tailored to meet your specific needs (see page 24 for more details).

Contact My Aged Care on 1800 200 422 to find out how you can arrange a home support assessment.

What is CHSP?

Subsidised by the Australian Government, CHSP is an entry level home help program if you are mostly – but not completely – able to live and cope on your own, and don’t yet need higher levels of support at home.

The program can also help your carer. If your carer needs to attend to everyday activities, the CHSP can arrange for someone to help you while they are away.

What types of services are provided?

CHSP services provided in the community may include:

Social support – social activities in a community-based group setting Transport – help to get out and about for shopping or appointments

Support at home

Services provided at home may include:

Domestic assistance – household jobs such as cleaning, clothes washing and ironing

Personal care – help with bathing, showering, dressing, or toileting

Home maintenance – minor general repair and care of your house or yard, for example, changing light bulbs or replacing tap washers

Home modification – minor installation of safety aids such as alarms, ramps and support rails in your home

Nursing care – a qualified nurse comes to your home and may, for example, dress a wound or provide continence advice

Some CHSP services can be provided either at a community centre or in your home, such as:

CHSP

Food services – may include providing meals at a community centre, help with shopping for food, preparing and storing food in your home, and delivering meals to your home.

Allied health support services – If you have particular health problems you may be able to access allied health services such as physiotherapy, podiatry, speech therapy, occupational therapy and advice from a dietitian.

Who is CHSP for?

You can apply for home help services under the CHSP if you are 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person, are still living at home and need help to continue living independently.

You or your carer should contact the My Aged Care contact centre on 1800 200 422 or visit myagedcare.gov.au to apply.

Am I eligible?

To determine exactly what help you need at home, you will need a home support assessment. The assessment will be done by a representative of the Regional Assessment Service (RAS).

A local RAS assessor will look at your ability to cope with various activities in your daily living.

Together you will be able to work out what sort of help and how much you need, and what it might cost. Go to page 90 to read more about assessments.

Urgent needs

If you’re in a situation where you have an urgent need for home support services and your safety would be at risk if those needs are not immediately met, it may be possible to receive CHSP services before you have been assessed by a RAS.

This only happens in exceptional circumstances and is only for a limited time until an assessment can be organised to determine long term care options.

Services generally considered to relieve an urgent need for care include nursing, personal care, meals and transport.

It will depend on your personal circumstances whether you’ll be able to receive interim services before an assessment. Call the My Aged Care contact centre on 1800 200 422 to find out more.

Who pays for CHSP services?

Supports delivered under CHSP are subsidised by the Government, however, there generally is still a fee for each service.

CHSP

Home Care Packages

You are encouraged to contribute towards the cost of your care if you are able to do so.

The amount you contribute depends on the type and number of services you require and can differ from one service provider to the next.

Some organisations may charge a set fee for their services, while others may ask for a voluntary donation, charge a membership or subscription fee.

How much you pay is discussed and agreed upon between you and your service provider. The rate is set before you begin receiving the relevant services.

If you are receiving multiple services from one or more service providers and these services overlap, it may be possible to ‘bundle’ the cost for these services.

To find out specific costs you should contact your service provider.

Pre-1 July 2015 HACC, NRCP, DTC and ACHA clients

If you accessed Home And Community Care (HACC), National Respite for Carers Programme (NRCP), Day Therapy Centres (DTC) or Assistance with Care and Housing for the Aged (ACHA) prior to 1 July 2015, you may retain access to these services or equivalent CHSP services until other suitable services become available, or until the service is no longer required.

You can find CHSP funded services starting on page 105 of the directory section or online on AgedCareGuide.com.au.

Home Care Packages

A Home Care Package (HCP) provides services that will help you to remain at home for as long as possible, as well as giving you choice and flexibility in the way that the care and support is provided.

There are four different levels of packages to support people with varying care needs, ranging from Level 1 support, if you have basic care needs, to Level 4, which can support you if you have high level care needs.

The HCP is allocated to you personally, which gives you more control over the services you receive and who delivers those services.

Once you have been allocated a HCP you can contact any preferred approved service provider to give you the care you need.

Home Care Packages

Types of packages available

There are four types of packages delivering different levels of care:

1 Level 1 supports people with basic care needs

2 Level 2 supports people with low level care needs

3 Level 3 supports people with intermediate care needs

4 Level 4 supports people with high level care needs

The same type of care and services are provided under each HCP level, however, the amount of funding is different depending on what package is allocated to you.

The hours of care are increased at each level of care; more hours of care and services are delivered under Home Care Package Level 4 compared to Level 1.

The ACAT assesses the types of care needs you may require. Someone eligible for Levels 3 and 4 HCPs would be eligible for higher levels of residential care if they were to apply for it.

If you are receiving care services through the previous Community Aged Care Package, Extended Aged Care at Home or Extended Aged Care at Home Dementia packages, you will continue to receive these services, but they will have a different name.

Package supplements

Package supplements are available with any of the four levels of Home Care Packages to help with the cost of meeting specific care needs. For example the Z Dementia Supplement is for people with dementia

and the R Veterans’ Supplement for veterans with an accepted mental health condition.

Some packages can be specifically for people who are e financially or socially disadvantaged, people with Y housing needs or at risk of homelessness, or for people who live in t rural, remote or isolated areas. Some providers might cater for people with a certain g cultural background or have staff that speak a foreign language.

Your care provider will apply for these subsidies and ensure you meet the eligibility criteria.

For a list of HCP providers, see pages 107–116

What services are provided?

Home Care Package services are based on your individual needs.

Your provider coordinates the care and services to support you at home and these are agreed between you and your provider. Services may include:

Personal assistance with bathing or showering, personal hygiene and grooming, dressing, toileting, and mobility

Assistance with communication, including assistance to address difficulties arising from impaired hearing, sight or speech, or lack of common language. This can also include assistance with the fitting of sensory communication aids, checking hearing aid batteries and assistance in using the telephone

Domestic assistance for household jobs like cleaning, clothes washing and ironing

Home Care Packages

Food services such as preparing meals or having meals delivered, assistance with using eating utensils and assistance with actual feeding, and providing enteral feeding formula

Nursing services, including dressing wounds by providing bandages, dressings and skin emollients, as well as continence management and assistance in using continence aids and appliances

Assistance in taking your medications

Providing mobility equipment such as crutches, walking frames, wheelchairs and mechanical devices for lifting, bed rails, slide sheets and pressure relieving mattresses, and assistance in using those aids

Home maintenance for care of your house or garden

Modifications to the home, and installing safety aids such as alarms, ramps and support rails as well as advising on areas of the home that pose safety risks and suggesting solutions to mitigate those risks

Transport and assistance for appointments or social activities

Encouragement to take part in social and community activities that promote and protect your lifestyle, interests and wellbeing

Services / items not provided?

The following services or items are not included in a package in any of the four levels of home care:

Using the package money as a source of income for the consumer

Purchase of food, except for enteral feeding requirements

Paying for accommodation such as assistance with home purchase, mortgage payments or rent

Payment of fees or charges for other types of care funded, or jointly funded, by the Australian Government

Home modifications or capital items that are not related to the consumer’s care needs

Travel and accommodation for holidays

Perth's leading Disability & Aged Care In-home and Community service provider for NDIS and Home Care Packages. We are dedicated to providing quality care to you or your loved one.

Transport

Social Support

Cost of entertainment activities, such as club memberships and tickets to sporting events

Payment for services and items covered by the Medicare Benefits Schedule or the Pharmaceutical Benefits Scheme

Gambling activities

Are you eligible?

To receive a Home Care Package you will need to be assessed by an Aged Care Assessment Team (ACAT).

The ACAT helps you, and your carer, determine what kind of care will best meet your needs when you are no longer able to manage on your own.

A member of the service, which may include a doctor, nurse, social worker, and/or other health professional, will meet with you to assess your care needs and how well you are managing at home.

They will identify the right services for your needs and the level of care you require.

The ACAT will give you a letter stating the types of subsidised services you have been approved for and might also put you in contact with organisations in your area that can deliver these services.

For more details about assessments go to page 90 or call 1800 200 422 to organise an assessment.

Priority

Access to Home Care Packages is managed through a national pool of all available packages. After approval for a HCP you will be placed in a ‘queue’ until a suitable package becomes available. This may take a number of weeks or even months.

Your place in the queue will be determined by your personal needs and circumstances and the time you have been waiting for care since your assessment.

Home Care Packages

Home Care Packages

When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice.

You have 56 days from the date you were assigned a package to find a provider and commence services.

You can request an extension, for example if you have trouble finding a service provider, but if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.

Approved providers

An organisation that has been approved by the Government to provide aged care services is called an approved provider.

The Government will pay your approved provider your allocated funding so they can pay the carers and any other bills.

An approved provider can manage your care, liaise with you about your preferences, requirements and care plan but it doesn’t have to be the provider delivering your care.

It is important to know that even though a HCP can only be managed by an approved provider, the care can be delivered by any provider, even one that is not supported by the Government. This gives you more choice as to who delivers your care.

Home Care Agreement

This agreement is made between you and your provider and covers information such as the care and services you will receive and how much they will cost.

Your provider will work with you to develop a care or service plan that is based on your needs.

The care plan you agree to should include:

The exact types of services you will receive

Who will provide which services

How much involvement the service provider will have in managing and coordinating your services

When your services are delivered

Any exit amount the provider will charge to cover administrative cost if you decide to take your package elsewhere or cease care

How much will it cost?

The Government covers most of the cost of care but your provider may ask you to contribute towards the cost of delivering your services, if you can afford to do so.

Depending on the Home Care Package level you are eligible for, the Government pays your approved provider a subsidy toward the cost of your care. This amount is calculated daily and paid monthly to the provider.

Welcome to Nazareth Care

Geraldton

When you enter Nazareth Care, you enter a unique world of warmth and belonging. We have been providing residential aged care to the community for over one hundred years. Driven by our core values, we understand the needs of the elderlyto be respected, treated with dignity and cared for with comfort and love.

Our experienced team deliver exceptional care to all our residents and support to their families. We provide consistency of care, with a team focus to support care needs, lifestyle and wellbeing.

Our residential aged care homes offer:

• Permanent and respite care

• Individual care plans, unique to the needs of each resident

• Clinical, social, emotional & spiritual support

• Registered nurses on-site 24 hours a day, 7 days a week

• Allied health services provided on-site

• Support services for those living with dementia

• Mass held daily & regular services for other denominations

• Our Sisters are available to provide pastoral care

Ageing is living

Our Care Communities provide residential aged care which partners with you in designing your care around your individual needs and preferences. Understanding the big and the little details about how you like to live each day is important to us - so that we can help you feel at home, have the right support and live your best life in our care.

We’re here to help every step of the way.

Talk with us to find out more.

Scan the QR code, call 1300 437 527 or visit opalhealthcare.com.au

The Government contributes the following amounts to each person receiving a Home Care Package (September 2023 rates):

Care Package Daily subsidy amount Annual amount

This amount may be supplemented with an additional payment for people with higher care and specialised support needs such as a Dementia, Veterans’ or Housing supplement.

Rates are reviewed generally in March and September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if you are part of a couple.

Any Government funding you receive will be paid directly to the provider who can spend the funds on the items you both agreed to in the Home Care Agreement.

After commencement of your package, you will receive a monthly statement of income, expenditure and the balance of funds enabling you to see how the money is being spent.

How much you will pay

A provider may charge the maximum basic daily fee for a Home Care Package depending on what level you have been given. Maximum fees for each level currently are (September 2023 rates):

Home Care Packages

There may be additional benefits available depending on your personal circumstances, contact My Aged Care on 1800 200 422 for more details. If your income is higher than the Age Pension you may be required to pay extra for your care.

Home Care Packages

How much extra depends on your income and unavoidable expenses, such as pharmaceutical bills, rent, utilities and other living expenses. However, the maximum amount you can be asked to pay over the maximum basic daily fee for a HCP, is up to 50 percent of your income exceeding the maximum base rate of the Age Pension.

The current Age Pension amount is $1,002.50 per fortnight for a single person or $1,096.70 with the included Maximum Pension Supplement and Energy Supplement.

You can negotiate with your provider on the costs of the services and care you receive.

These costs will be agreed upon and fixed in your agreement before you receive any aged care services. This is your legal agreement with your service provider.

No full pensioner will pay an income tested care fee and no part pensioner will pay an income tested care fee greater than $6,543.66 per annum.

If you have an income of more than $62,332.40 per year, you will pay an income tested care fee on a sliding scale up to a total of $13,087.39 per annum.

However, no one will pay more than $78,524.69 in an income tested care fee over their lifetime (September 2023 rates).

You will only pay an income tested care fee if you can afford to do so. Your income assessment will determine if you can afford to contribute towards the cost of your care.

Your assets, including the family home, are excluded from the means testing arrangements for home care.

Exit fees

HCPs are portable which means that if you are moving to a different area or if you’re not happy with a provider’s services, you can simply take your package and any remaining funds with you to a new provider.

If you decide to change providers, the provider may charge you an exit fee to cover any administrative cost, which will be deducted from any unspent funds.

This is the amount that is ‘left over’ in your HCP budget and it will move with you to a new provider.

If you no longer require your HCP, these unspent funds will be returned to the Government.

Exit fees may vary between providers and the amount should be clearly stated in the Home Care Agreement between you and the provider.

Quality and complaints

The Australian Aged Care Quality and Safety Commission is responsible for the review of aged care services including Government subsidised home care services.

Home Care Packages

Len is Lord of his front yard

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Len never wants to leave his beloved garden, so when he struggled with the upkeep, he delegated some duties to the team at Brightwater. If you need help at home, stay in command with our home care services, whether it’s nursing, physio, or help around the house.

1300

As an independent body, the Commission manages the accreditation of residential aged care services and the quality review of home care services across Australia. brightwatergroup.com/home-care

It evaluates these services against the set Aged Care Quality Standards. The Commission is committed to promoting continuous improvement of aged care and ensures that quality and other reporting by service providers is streamlined while supporting accountability information and confidence for consumers.

If you are concerned about the care or services you are receiving, it is recommended that you first try to resolve any issues with your service provider.

If you feel you are not being heard or need help to address the issue, you can contact an aged care advocacy service to help you.

If the matter is not resolved you can make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au

Your rights

No matter who you are, where you live, or the types of care you need, you have rights related to your home care that should be respected by providers.

You have a right to:

be treated and accepted as an individual, and to have your individual preferences respected be treated with dignity, with your privacy respected receive care that is respectful of you, and your family and home receive care without being obliged to feel grateful to those providing the care

full and effective use of all human, legal and consumer rights, including the right to freedom of speech regarding your care have access to advocates and other avenues of redress

Home Care Packages

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be treated without exploitation, abuse, discrimination, harassment or neglect.

Under the Consumer Directed Care principles you also have the right to: set your own goals for your supports determine the ongoing level of involvement and control you have over your home care make decisions in relation to your care maintain your independence as much as possible choose the care and services that best meet your goals and assessed needs, within the limits of the resources available have choice and flexibility in the way the care and services are provided in your home participate in making decisions that affect you have your representative - family member or close friendparticipate in decisions relating to your care if you request it or need support to make decisions

These rights mean you can live the life you want to live for as long as possible.

If you think your rights are not being respected you should talk to your provider about your concerns. If this does not solve the issue you can contact the Aged Care Quality and Safety Commission.

You

Private home care

Rather than a Government funded service, you may choose a private home care provider and pay for services out of your own pocket.

Maybe this is more cost effective for you or there is a waitlist for the Government service you are trying to access.

Private home care services are arranged directly between you and the service provider. You pay for all the services provided and there is no Government subsidy.

Private home care organisations provide a wide variety of services including Registered Nurses for complex care needs and carers for companionship, personal care, housekeeping, cooking, and outings. They may also provide other types of staff, such as advisors, assistants, dietitians, drivers, personal trainers, physiotherapists, and occupational therapists.

There is no limit to the number of hours of care provided each week and you can generally increase or decrease the time as your requirements change. With an agreed notice period, you are not required to pay for shifts you do not require.

While private home care may seem expensive, you may find that it is more cost effective than other institutional alternatives. There is a wide variety in the level of quality and cost of home care companies.

Veterans’ support

Veterans’ support

If you are a veteran, war widow or widower, you may be in line to receive extra help in your home from the Department of Veterans’ Affairs.

If you are having a hard time doing the regular household chores, struggling to get in and out of the shower or bath safely, or if you just can’t manage the gardening or household maintenance, then the Veterans’ Home Care (VHC) program could organise people to help you.

The VHC program offers a range of services including: domestic assistance

personal care safety related home and garden maintenance respite care

Services can be delivered in your own home or a residential care facility. If you have specific medical care needs or need more intensive assistance, a nurse from the Community Nursing program may be able to help you stay in your own home for longer.

We at Melville Cares believe older peoples' lives should be as fulfilling as at any other stage of life.

We are proud to be in Melville for Melville

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We

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Over 90% of our clients would recommend us to their friends and family.

Nursing services may include:

medication management

wound care

hygiene assistance

To receive these services, you need to be referred for an assessment by an appropriate health professional.

This could be your GP, a treating doctor in hospital, a hospital discharge planner or a VHC assessment agency.

There is a fee you will need to pay towards the VHC program. It is cost per service, currently at a $5 per hour co-payment, however, there is a limit to how much you will pay.

For instance, the maximum co-payment for domestic assistance is $5 per week, whereas personal care is limited to $10 per week.

If you can’t afford the co-payments, you can apply to have these fees waived.

Contact the Veterans’ Home Care Assessment Agency on 1300 550 450 to find out what support services are available to you and how you can access them.

We ensure that all older people, regardless of their cultural, linguistic or faith backgrounds, have access to a high‑quality aged care services that embraces their diverse characteristics and life experiences.

We deliver Commonwealth Home Support Program and Home Care packages in Perth metropolitan areas.

Respite at home

A well earned rest

Taking some time off from caring is crucial and known as ‘respite’. Respite can be provided in your own home, a community setting or an aged care home.

Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks.

Respite care is provided by residential aged care homes and by community care services under the Carer Gateway.

Accommodation and services include:

day care centres that provide respite for a half or full day; in home respite services, including overnight, home and personal care services;

activity programs;

a break away from home with a support worker; respite for carers of people with dementia and challenging behaviours;

respite in an aged care home or overnight in a community setting; and

respite for employed carers and for carers seeking to return to work.

Access to respite care is based on priority and need. For respite care in your home or in a day care centre, the respite service provider or the Carer Gateway will assess whether you and your carer are eligible.

The amount of care you receive will depend on your needs and the availability of respite care services.

Centre Based Respite Care

Centre Based Respite Care (CBRC) can provide respite services to carers, offering individualised social and recreational activities.

Through CBRC, you can also attend day programs which may include excursions, outdoor/indoor activities, or holiday programs.

Trained respite workers often undertake client assessments. Need based programs are then developed with you and your carer to help enhance your quality of life.

Cost

There is no charge for assistance provided at Carer Gateway, however, individual service fees may apply.

Community based respite services charge fees according to the type of service being used and your ability to pay. For respite in an aged care home you will be charged the daily fee amount but do not have to pay the accommodation fee.

For more information contact the Carer Gateway on 1800 422 737. Your call will automatically be directed to your nearest State or Territory provider.

Comfort Keepers specialise in in-homecare for seniors providing a range of support services that are designed to help you live the life you want to live in the comfort of your own home.

We take care of you in every way. Personal care, meal prep, laundry, light housekeeping, grocery shopping, transportation. The list is endless. And to make things even easier we have a

North of the River

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South of the River

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range of Government funded packages that make in-home care and support affordable for everybody.

If you want to stay at home and need a little help to do the things you want to do call us today.

One of our Comfort Keepers team members will give you all the help and advice you and your family need to ensure you stay safe and comfortable at home.

Email : adminsouth@comfortkeepers.com.au

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Transition care

Regaining your independence

To help improve your independence and confidence at the end of a hospital stay, the Transition Care Program provides short term support and assistance.

The Transition Care Program is goal oriented, time-limited and therapy focused care which can be delivered in your own home or in a home like ‘live in’ setting, which may be an aged care home.

To be eligible for transition care, you must be an in-patient of a hospital and have been assessed by the Aged Care Assessment Team (ACAT).

Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks if assessed as requiring an extra period of therapeutic care. Seven weeks is the expected average period of support.

Services

Transition care is delivered by approved providers who will offer a package of services including a range of low intensity therapy services and nursing support and/or personal care services.

Low intensity therapy services may include:

counselling and social work

dietetics

occupational therapy

physiotherapy

podiatry

speech therapy

Personal care services may include: help with showering and dressing assistance with eating and eating aids

managing incontinence

Fees

transport to appointments help with mobility and communication

You may be charged a contribution fee to cover the cost of your transition care. Talk to your provider about what fees apply and how much you need to pay.

For transition care received in your own home, the maximum amount is currently $12.53 per day (September 2023 rates).

For care delivered in a ‘live-in’ setting, such as a residential aged care facility, the maximum amount you can be asked to pay is $60.86 per day, (September 2023 rates).

Access to transition care is decided on a needs basis and not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more about how to access the transition care program.

Aged care homes offering transition care beds are listed in the residential aged care tables from page 117

Flexible restorative care

To help regain your independence if you have not been admitted to hospital, the Government has introduced a flexible care option.

You may benefit from the Short Term Restorative Care (STRC) program if you have been sick or had a fall and your mobility is temporarily impaired. The program focuses on regaining wellbeing over a short period of time, with a maximum of eight weeks.

Federal Government created the program to reverse or slow functional decline in older people and help improve their health and wellbeing through the time-limited service.

The ultimate aim is to avoid you having to access ongoing in home care services or residential care.

The program is designed around improving your capabilities at performing everyday tasks you may be having difficulties with.

A team of professionals would provide the service to help you adjust to the differences in your abilities.

This could involve activities and exercises that will benefit your mobility or could result in home modifications to make everyday tasks more manageable.

You will be able to choose the services you want to be provided so the assistance you receive will be tailored to your specific needs.

Services can be delivered at your home, in a nursing home or a combination of both.

You may need to pay a small fee, although you won’t have to pay an accommodation payment if you receive STRC in a nursing home setting.

The daily fee is currently $12.53 for STRC received in a community setting or $60.86 if accessed in residential care or a hospital.

The STRC program is not linked to any other Government funded home support and you will be able to access the program even if you’re already receiving support through the CHSP.

You will not be eligible to receive the STRC program if you are currently:

Receiving a Government funded Home Care package

Have received transition care in the last six months

Live in residential aged care

You do need an assessment to access the program.

This assessment is done by the Aged Care Assessment Team (ACAT) and is only valid for six months. You can access the STRC program twice over a 12 month period.

Read more about assessments on page 90 or call My Aged Care on 1800 200 422 for more information about STRC.

Wellness centres

Wellness centres

Wellness centres offer a range of programs and services that focus on mobility, exercise, rehabilitation and relaxation. A well-equipped wellbeing centre also provides the opportunity to address areas of concern, enhance your mobility and reduce your pain levels and risk of falls or injury.

You can access a wide range of physical and emotionally rewarding activities with the guidance of allied health specialists in these centres, also known as ‘Day Therapy Centres’, ‘Health & Lifestyle Centres’ or ‘Allied Health Hubs’.

Most centres offer a range of stimulating and fun activities, one-onone or in group settings, to help improve your memory, wellbeing and independence.

Some allied health and wellbeing services you may be able to access include:

Occupational therapy

Diversional therapy

Massage therapy to reduce pain and maintain overall wellbeing

Physiotherapists or exercise physiologists

Podiatry

Hydrotherapy

Dementia and cognitive support programs

Personal training

Exercise classes for all levels, including chair-based and dance classes

Nutrition information

Mat and equipment-based Pilates classes

Specialised group classes for specific conditions, such as Parkinson’s disease, multiple sclerosis, diabetes, cardiac and pulmonary rehabilitation.

These Wellness or Day Therapy Centres are sometimes combined with different Centre

Based Care services focused more on social inclusion and community connection.

The programs and services offered through this Centre Based Care all about encouraging positive ageing and wellbeing, and work to provide you with emotional, mental and physical stimulation.

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• We provide support from local people with a personal touch.

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Transport services

Some programs may be tailored to specific groups such as people from a multicultural background or those living with certain chronic conditions such as dementia.

You can enjoy a range of activities which may include daily exercise programs, arts, crafts, cooking, gardening, as well as education and learning services, group excursions and respite or overnight care.

There are many benefits of Centre Based Care including:

Improved social wellbeing through companionship and connection

Maintaining mental health, nutrition and exercise

Positive impacts on overall health and wellbeing, including reducing symptoms of pain

Support for carers and families

Is a wellness centre suitable for me?

If you are over the age of 65 years, the services offered at a wellness centre may be the key to better physical health to help you stay strong and independent. A range of allied health specialists may be able to support your mental agility and keep you performing day-to-day tasks properly.

You may be able to claim the associated costs of a wellness centre through the Regional Assessment Services (RAS) or Aged Care Assessment (ACAP) Programs. To receive an assessment, call My Aged Care at 1800 200 422, then ask for a referral code. Based on the outcome of your assessment and the package which you are eligible for through the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP), health and wellness services may be subsidised by the Government.

You can still access the services at a wellbeing or day therapy centre privately and pay for services as you go. To do so you would need an initial consult to identify which services you need and the amount you will pay to access them.

Transport services

Getting to appointments, the shops or social events can be challenging if you don’t have a car, and even more challenging if you have mobility issues.

There may be times when friends, family and neighbours are unable to help out. While transport can be part of Government funded supports, there is also a range of free or subsidised transport options available through a variety of outlets.

Community organisations

In most communities there are many volunteer groups, such as local churches, clubs or Rotary groups, that support frail elderly people over 65 years of age in many ways, including through transport services. These community volunteer transport services provide either direct transport or assist older people in accessing public transport. They can

take you to appointments, out and about in your community, visit friends and family, or go to the shops.

Most of these community schemes or groups are staffed by volunteer drivers. Depending on the organisation the services may be free or you may have to pay a small contribution towards the organisation. St John’s Ambulance Australia provides a community transport service and patient transport service in most States or Territories. These services can support older people who need to attend medical appointments or hospital, visit loved ones, attend events or family gatherings, or for grocery shopping.

Local Councils

Transport provided by local councils is usually offered through community buses or personal transport. Both will be managed by the council who often have a team of volunteers that work on a roster to run these services.

Community buses generally operate on a weekly basis with many offering the convenience of door to door pickup and drop-off. As well as taking residents to shopping centres, many council-run community buses visit other services and activities, such as libraries, senior’s clubs and groups. Some councils offer personal transport for medical, wellbeing and other essential appointments.

There is usually a nominal minimal charge for using the community bus which may vary depending on where it is going and whether you require a return journey. Contact your local council for transport information.

Public transport options

If you are an older person aged 60 and over and hold a Pensioner Concession Card or a Seniors Card, you may be eligible to receive free weekend travel, concession fares, or 50 percent discounts on trains, trams and buses.

For further information about public transport for seniors in WA, visit the Public Transport Authority website on pta.wa.gov.au or call 08 9326 2000.

Transport services

Assistive technology options

The changes that occur with ageing can lead to problems with mobility, such as unsteadiness while walking, difficulty getting in and out of a chair, or falls.

These are reportedly the top mobility problems experienced by older people and a major cause of injury and death.

Muscle weakness, joint problems, pain, disease and neurological difficulties can also contribute to mobility problems. Keeping mobile can give you the opportunity to maintain independence in order to fulfil daily tasks and live happily in your own home.

Although light physical activity can help improve your mobility and remain independent, some people also find comfort and assistance in mobility equipment or aids which aim to help them live more satisfying and productive lives.

Improve access and safety at home

Creating a safe living space is critical to keep your independence and prevent injuries.

You can improve the safety of your home by making some basic changes.

Examples of some easy changes you can make at home include:

Remove clutter around the home to reduce the risk of tripping over Install grab bars and hand rails to help you get down the stairs safely or step in and out of the shower or bathtub without injuring yourself

Repair or remove tripping hazards such as loose carpet, slippery throw rugs or floorboards that stick up

Inadequate lighting can also contribute to falls or injury so install brighter light bulbs where needed and make sure stairways and narrow hallways are properly lit

Even with grab rails, stairs can present a significant falling hazard. Non-slip strips can help make stairs safer to go up and down or consider having a stair lift installed

Personal alarms that can detect falls, call for help in an emergency or have a GPS tracker can be used to help you feel safe and secure

Create a safer home

If you require assistive technology on a permanent or long term basis for a health or ageing-related reason and are a permanent resident of Victoria, you may be eligible for the Victorian Aids and Equipment Program.

The program provides subsidised aids and equipment or home and vehicle modifications to people so they can remain living safely and independently in their home for as long as possible.

Assistive technology

This service is for people who cannot pay for any home modifications to assist with easily accessing their home or moving around safely.

You are able to apply for the program if you are receiving a Home Care Package from the Government, but not if you live in a nursing home, if you receive other mobility support, can claim it on insurance, or if you are a hospital patient.

For more information about the Victorian Aids and Equipment Program, call on 03 9096 8770.

Mobility aids can assist you

There are several different types of mobility aids available which can help you maintain independence and safety, assist in walking and moving about, helping you with personal care, making it easier for you to remain socially active, and maintain your quality of life.

Some of the equipment available include:

Mobility aids – Aids which can help to prevent falls include walking sticks or frames, wheelie walkers, manual and motorised wheelchairs and scooters

Personal care – Including shower stools or chairs, shower hoses, bath seats and boards, over-toilet frames, commodes, urinals, continence pads and supplies, aids to assist with dressing or manage medications

Home safety – Some of the aids which can assist you around the house during day-to-day living may include handrails, ramps, tap turners, non-slip mats, easy-grip utensils, and easy-pour kettles

Assistive technology solutions

To remain independent and in good health, it’s important that you can look after yourself, move, eat and drink well, stay connected, and have fun.

Fortunately, there are a range of assistive technology solutions that can support you to achieve all of this.

Assistive technology can help you prepare your own meals independently, communicate and stay connected, move around your home and community, manage your personal care, use technology, participate in sport and recreational activities, and undertake daily tasks safely.

With over 11,000 assistive technology products on the market, it can be difficult to know what the best solutions for your needs are.

Independent Living Centres (ILCs) are information resource centres, located in every State and Territory, that display a range of products and equipment to assist with daily-living activities.

They can support your assistive technology choices through information and advice, allied health support as well as help with grants to get access to a range of technology items including emergency call systems, wheelchairs and scooters, kitchen and bathroom equipment, hoists and transfer aids, vehicle modifications, smart home technology, and much more.

Through an online National Equipment Database (NED), you can search over 11,000 assistive technology products Australia-wide, including supplier details and product specifications. Find out more at askned.com.au.

For further information, visit ilcaustralia.org.au or call 1300 885 886.

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A one-stop-shop for products and equipment including continence, nutrition, respiratory, wound care, pressure management, skin integrity, daily living aids and medical devices.

Expertise in supplying complex medical products for people living with chronic health conditions.

A showroom in Osborne Park, friendly telephone support and online ordering.

Warm, knowledgeable and caring staff

Reliable shipping direct to your door

Leading healthcare brands and products.

We also work alongside your preferred home care providers to make sure you have everything you need

Experience the Surgical House Customer Service Difference

Surgical House is a WA family-owned business that has been supplying healthcare consumables and equipment since 1980 We understand how challenging it can be to navigate aged care, especially when you have chronic or complex health needs Our friendly team is here to support you to find the best products so you can live comfortably and safely at home

A vibrant community and place to call home with built-in 24/7 support tailored to cater to every need.

Residential Aged Care with 24/7 Registered Nurses on site

Wellness & Rehabilitation Centre

Suites & rooms with ensuite and balconies

Small social hubs for dining & socialising

Heated indoor swimming pool

Dynamic lifestyle program available daily

Residential Aged Care with 24/7 Registered Nurses on site

Retirement Apartments for seniors

Wellness & Rehabilitation Centre

Suites & rooms with ensuite & balconies

Small social hubs for dining & socialising

Early Learning Centre where Intergenerational care comes to life

Aged care homes

Aged care homes

If you are unable to continue living independently at home, you may choose to move into an aged care home. The Australian Government regulates and funds the provision of aged care in Australia.

‘Aged care home’ is the term most commonly used, but you may also find this type of accommodation referred to as nursing home, aged care facility, residential aged care, or high and low care facility. All of these terms can be used interchangeably to describe the same type of living arrangement. Entry into a Government funded aged care home requires approval by an Aged Care Assessment Team (ACAT).

There are also non Government funded aged care homes which are called supported or assisted living complexes. These do not require an ACAT or Government approval.

Where do I start?

If you, or someone close to you, feel you are in need of some form of residential care, you can speak with your doctor, who can make initial contact with My Aged Care.

You can also contact My Aged Care direct or a representative, like a family member or friend, can do this on your behalf. Call 1800 200 422 to organise an ACAT assessment. See page 90 for information about assessments.

The next step

After being approved by an ACAT for Government funded residential care, you may begin looking for your future home. You can do this yourself or you can hire a placement consultant who can make the job much easier for you.

It is important to know and understand the types of homes available in your area as this may affect the cost and services you receive.

It is also recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will enable you to gauge the feel and culture of the home.

Homes and their services

Aged care homes provide accommodation ranging from single rooms with ensuites to rooms with shared bathroom facilities.

They must provide specified care and services to all residents at no additional cost.

Services that must be provided at no additional charge for all residents who need them, irrespective of their level of care needs, include: basic accommodation related services such as beds, mattresses, linen, bedside lockers and chairs general laundry and cleaning services maintenance of buildings and grounds utilities such as electricity and water the provision of staff continuously on call to provide emergency assistance assistance with personal care such as bathing, going to the toilet, eating and dressing assistance with mobility and communication assistance in obtaining specialised therapy services, or a health practitioner service meals, including special diets toiletry goods such as towels, washers, soap and toilet paper

Aged care homes

support for people with cognitive impairment like dementia social and recreational activities

rehabilitation support

Additional services as appropriate to individual care needs where a fee may apply include:

goods to assist with toileting and continence aids

therapy services such as speech therapy, podiatry, occupational, recreational and physiotherapy

registered nurses to assess, plan and manage care, including complex pain or wound management, palliative care program, special feeding, dialysis and oxygen therapy

For people with dementia, it is important to ask a home whether it offers separate or secure dementia specific units or wings.

Some nursing homes may have a secure garden area specifically designed for people with dementia, which is generally attached to the secure dementia unit.

There are homes that cater to a specific cultural and linguistic group or may offer culturally appropriate services. See pages 139 –142 for a list of culturally appropriate care homes and services g.

Pets can help lessen feelings of loneliness and isolation, and some homes are happy to accommodate you and your pet.

Some nursing homes even have live-in pets. You’ll find these C listed in the directory section of this guide, starting on page 117

Accreditation and certification

All Government funded care homes must meet required accreditation standards and demonstrate continuous improvement with regard to the quality of care and services provided to residents.

The standards that must be met cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement, and safety and security.

The Aged Care Quality and Safety Commission is responsible for the review of aged care homes.

It monitors residential aged care services to ensure their compliance with the accreditation standards.

You can ask the provider for the accreditation status of the home or access reports and find information about the process on the Commission’s website – agedcarequality.gov.au

Quality standards

The Aged Care Quality Standards measure quality in aged care and have a strong focus on helping consumers to make informed decisions about aged care services.

It gives consumers confidence that aged care providers will work in partnership with them and their families to deliver care that supports their health, wellbeing and quality of life.

Finding the smile in

every

day

At Regis, we’re here to keep you connected with the things that matter most to you.

We understand that everyone’s situation is different. That’s why we’re proud to offer a diverse range of care options that are tailored to your needs, including residential aged care, home care, retirement living and day respite.

For the past 30 years, we’ve been dedicated to helping senior Australians find joy and fulfillment in every day.

Enquire today to find out how we can support you or your loved one.

WA Aged Care Homes

Regis Bunbury

Regis Como

Regis Embleton

Regis Greenmount

Regis Nedlands

Regis North Fremantle

Regis Port Coogee

Regis Weston

Regis Woodlands

WA Other Services

Regis Day Therapy Centre

Nedlands

Regis Health and Wellness

Centre Port Coogee

The new Quality Standards include the following focus areas:

Consumer dignity and choice

Ongoing assessment and planning with consumers

Personal care and clinical care

Services and supports for daily living Organisation’s service environment

Feedback and complaints

Human resources

Organisational governance

Each of the standards looks at three key aspects:

What is the outcome for the consumer

What are the expectations of the organisation

What are the organisational requirements to show that the standard has been met

This partnership between the provider and consumer needs to work in order for the eight areas to succeed.

All Government funded aged care homes and home care services are measured against these standards, and organisations must be able to provide evidence of their compliance and performance with the Quality Standards.

Aged care homes

Charter of Rights

Supporting the Aged Care Quality Standards is a single Charter of Aged Care Rights, protecting the rights of consumers receiving aged care services and their right to be properly looked after, treated well and given high quality care and services.

All aged care providers have to provide a personally signed copy of the Charter of Rights to every one of their residents or care recipients.

The Charter covers 14 fundamental protections stating all older Australians receiving any type of Government funded aged care supports have the right to:

1. Safe and high quality care and services;

2. be treated with dignity and respect;

3. have your identity, culture and diversity valued and supported;

4. live without abuse and neglect;

5. be informed about your care and services in a way you understand;

6. access all information about yourself, including information about your rights, care and services;

7. have control over and make choices about your care and personal and social life, including where the choices involve personal risk;

8. have control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions;

9. your independence;

Healthy Ageing with Mercy Health

If you think getting older should be more about healthy ageing and not just about aged care, join the thousands of people who choose Mercy Health.

With locations throughout Victoria, New South Wales, Queensland and Western Australia, you’ll find a place that feels like home: whether it’s in the crisp, eucalyptus-infused air of Victoria’s Dandenong

Ranges or the golden sunshine of Cairns. We have a place for everyone.

It’s that feeling when you walk in the door: that first warm, welcoming “Hello”; the close-knit sense of community and the feeling that you belong. Venture in to any of our homes and you’ll discover a community lifestyle that caters specifically to you.

Care is tailored around your personal needs along with the support to enjoy or explore life experiences.

At Mercy Health Residential Aged Care, we honour your story and encourage new chapters.

www.mercyhealth.com.au

Applying to a home

10. be listened to and understood;

11. have a person of your choice, including an aged care advocate, support you or speak on your behalf;

12. complain free from reprisal and to have your complaints dealt with fairly and promptly;

13. personal privacy and to have your personal information protected;

14. exercise your rights without it adversely affecting the way you are treated.

You or your representative will be asked to sign the Charter to acknowledge that your provider has given you information about your rights in relation to the aged care service under the Charter.

As a consumer, you have the option of signing the Charter of Aged Care Rights, however, even if you choose not to sign the document you can still access care and services.

Call the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au for more information.

Complaints

If you have concerns or are unhappy about the standard of care you are receiving, you or your representatives are strongly encouraged to firstly take all complaints to the facility management for resolution.

It’s always best to address concerns rather than leaving it to escalate. If you don’t feel comfortable to deal with it yourself, you can ask an advocacy service to help you.

If the matter is not resolved, you can then make complaints to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au

Anyone can make a complaint about anything that may constitute a breach of the service provider’s responsibilities to past or present residents.

Applying to a home

As soon as you have been approved by an Aged Care Assessment Team (ACAT) for Government funded residential care, you can begin looking for your future home.

You can do this yourself or you can hire a placement consultant to do this for you.

When searching for nursing homes, decide what features are important to you. Are you looking for an extra service facility, a specific cultural environment or a facility with pets?

It is important to know and understand the types of homes that are available in your area because this may affect the cost and services you receive.

Continue a life well lived with Curtin Heritage Living.

We are proud of the heritage and reputation we have in the local community and equally proud of the quality of services we provide to our community members. Welcome to Curtin Heritage Living.

Marine Views Cottesloe sets a new benchmark in residential aged care and specialised care. Situated in Perth’s premium coastal suburb, the contemporary home offers 128 stylish suites. Offering personalised care and a host of onsite amenities, Marine Views Cottesloe residents enjoy a sophisticated and comfortable home overlooking the iconic Cottesloe beach.

RiverSea Mosman Park is an award-winning home that provides specialised care for residents living with memory loss, including dementia. The home is recognised as a leader in the provision of family-centred care. With a home like environment that is secure, residents are free to explore the amenities and gardens of the facility, providing a sense of independence.

Pairing thoughtfully crafted architecture with beautifully curated interiors, Waterfront Cottesloe offers an unrivalled opportunity for luxury beachfront retirement living. Our architectural team have combined their inspiration and experience to produce a beautiful building that superbly fits its coastal location and delivers modern style with a range of forms and materials.

Shine is a community based not-for-profit provider of home-based aged care services designed to support people to remain independent in their home. Shine offers a range of services including domestic support, transport services and carer support. Our Cottesloe centre is the hub of our organisation hosting exercise and art classes and a variety of social activities.

For more information about any of our communities, contact us on 08 6458 7500 or welcome@curtinheritage.com.au curtinheritage.com.au

“I make everyone that I look after feel loved and respected, and give them their dignity. I want to make them smile and feel good about themselves.”

At aegis aged care, we care like family. From Alkimos in the north to Busselton in the south.

Medihotel

The 80 bed Medihotel under contract to State Health will deliver contemporary medical and nurse led models of care for public patients. The Service will involve a multidisciplinary team of health professionals delivering sub-acute transitional stepup and step-down care.

Mental Health

With a mix of 80 new public and private beds, this inpatient Mental Health Unit and integrated Day Therapy service will feature innovative, consumer focussed care services with lived experience peer support services.

Aged Care

Government approved residents in the quality 182 bed Aegis aged care facility will enjoy the privacy of their own room with private ensuite and balcony across 7 floors providing elevated expansive views across Perth as well as premium lifestyle amenities.

GP & Urgent Care

The Aegis Health Urgent Care Clinic will operate as a Centre of Excellence meeting the urgent care needs of the community and reducing demand on public hospital emergency departments.

Integrated Services

Aegis Health is partnering with key providers of Radiology, Pathology and Pharmacy services on site in offering a comprehensive integrated health service in this unique southern health precinct at Murdoch Square.

A location near you:

Alkimos Aegis Shorehaven

Bassendean Aegis Bassendean

Busselton Aegis Ellenvale

Canning Vale Aegis Amherst

Claremont Aegis Alfred Carson

Como Aegis Balmoral

Ellenbrook Aegis Hermitage

Ellenbrook Aegis The Pines

Hamilton Hill Aegis Carrington

Highgate Aegis Lincoln Park

Hilton Aegis Hilton Park

Innaloo Aegis Shawford

Kingsley Aegis Woodlake

Kwinana Aegis Banksia Park

Mandurah Aegis Greenfields

Melville Aegis Melville

Mindarie Aegis Anchorage

Mt Claremont Aegis Montgomery

Mt Lawley Aegis Sandstrom

Murdoch Aegis Murdoch (Early 2024)

North Coogee Aegis Shoreline

North Perth Aegis St Michael’s

Redcliffe Aegis Karalee

Redcliffe Aegis Lakeside

Redcliffe Aegis Parkview

Shoalwater Aegis Shoalwater

Spearwood Aegis Amberley

Yokine Aegis Stirling

www.aegiscare.com.au

Aegis offers premium quality aged care and the very best in living environment and services. Above all, it’s our people who make the difference. Our staff are chosen for their compassion and empathy for the dear residents in their care. Welcome to aegis aged care, your new home where we care for you like family.

To start a conversation or book a private viewing, please call 6254 8211.

Or email: admissions@aegiscare.com.au www.aegiscare.com.au

Aegis Health Murdoch is adjacent to Fiona Stanley Hospital, operating as part of a substantial integrated health Facility in delivering a wide range of innovative and person-centred health services:

It is recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will allow you to get a feel for the culture of the home and its surroundings.

You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to move into.

When you have narrowed down which homes would suit your needs and wants, it is best to apply to a number of homes to increase your chances of finding a place quickly.

Waiting for residential care

Nursing homes don’t always have bed vacancies available, it is likely that you will have to wait for a period of time for a bed to be made available.

Some aged care homes may have waiting lists and the length of these varies between homes. If your situation is urgent, please inform the staff at the home.

Generally, bed places are offered to people on the wait list who have a health priority or have been waiting for a place and have risen to the top of the waiting list.

You can be on as many waiting lists for facilities as you would like, but once you accept a vacancy offer, you will be removed from all other nursing home waiting lists.

If you require a bed urgently, you may not have as much choice with the facility you move into. You may have to accept the first offer that is made to you, no matter if it is your first facility choice or not.

Aged care homes cannot predict or know when a vacancy will occur, so it is important to keep in regular contact with the aged care homes to ensure they are aware you are still interested in admission to their home.

If you’ve engaged the services of a placement consultant they will monitor vacancies for you.

It is ideal to plan ahead and take the time to choose the facilities that you want to live in. This means no matter who offers you a bed first, you will be satisfied with the placement.

What happens when a vacancy occurs?

The person in charge at the aged care home will either ring you, your carer or family directly, or phone the social worker if you are in hospital, to let you know they have a spot available for you.

You may be asked to make a decision within hours because there are usually other people also waiting.

You, or the relevant hospital worker, will need to arrange for your transfer to the home as soon as is practicable.

If you are unable to move into a home straight away, you will be given seven days after you have agreed to accept the place to move in. This is called pre-entry leave.

Deciding on a home

From the date of acceptance you may be charged for your care and be eligible to receive financial assistance from the Government.

Once your place in the aged care home has been confirmed, you will be provided with two or three important documents which will address all the information and details you need to know. This information should also include the Resident Agreement, the Accommodation Agreement, or an Extra Services Agreement if applicable.

It is not acceptable to be charged any fees, or be expected to make any donation, before you formally accept a place in an aged care home.

Deciding on a home

There are a number of things to consider when deciding which aged care home will best suit your needs.

Deciding to move into a home can be a really big decision, so you want to make sure you choose a nursing home that not only suits your needs, but also feels like home.

Making a list of your personal preferences and requirements can make it easier to shortlist aged care facilities. This list could include the care you require and lifestyle options.

One of the best ways to gauge the environment and atmosphere of a nursing home is by visiting it.

Contact the home you are considering to organise a tour of the facility, in most cases your family should be able to come with you.

By visiting the facility, you will be able to assess whether the nursing home meets your needs and if it is a place you would be happy to live. Any questions you have can be answered by your tour guide from the aged care home.

Additionally, you can have a talk with the site manager to understand how the aged care facility runs and have all your questions answered.

The following is a brief checklist of areas you should consider before deciding to move in:

Is the home clean, fresh and in good repair?

Are the staff warm and friendly? You want to be able to feel at ease and comfortable in communicating with the staff.

How many staff work at the home and what is the night time ratio of staff to residents?

Is the home secure, particularly at night?

Are there keypad locks on the doors or are CCTV cameras installed?

Does the home have the provision for you to age in place and remain as your care needs increase?

Do they offer single rooms with ensuite?

If you are looking to move into a home with your spouse, is this provision available?

Are clothes laundered on or off site?

Does the room have access to a private phone line, internet connection or NBN, or pay TV?

Are the floor coverings clean and fresh, or is there an odour throughout the home?

Is the room temperature comfortable for you, and are you able to control your own room temperature?

What personal items and furnishings can you bring into the home, and what provisions are there for storage of personal items?

Inspect the kitchen if possible, and find out if meals are cooked on site or are delivered.

Are the meals flexible and will they meet your special requirements?

Are there spaces for you to meet with family and friends and to celebrate special events?

If you like pets, find out if the home is pet friendly and whether they have pets at the home or a visiting pet program. Be sure to enquire about the range of activities available and entertainment programs. These are vital for your ongoing wellbeing. Any additional services or amenities that are provided by aged care homes can really enhance your experience living in a facility. Beneficial services and amenities could include:

Outdoor areas or gardens, if relevant, check whether they are secure

A hairdressing salon or day spa

An on site café

A chapel or provision for church services

Gymnasium

Allied health services

It is important to have all your queries answered, as it can really help you gauge whether a facility is the right fit for you.

Deciding on a home

Moving into a home

Moving into a home

The process of moving in is often referred to as the ‘admission process’ and starts with an initial introduction, orientation and assessment.

During the assessment a staff member will gather information including medical conditions, family history, food preferences, social and recreational likes and dislikes, and interests.

This information will be used to create a care plan. The care plan is updated regularly and you can request to see a copy at any time.

The care plan will be an overview of your care needs, wishes, and outcomes you want to achieve while living in the facility.

Family members and carers are welcome to assist in identifying social and care needs.

What can you bring with you?

Your aged care home will already have most of the furniture and furnishings, such as beds, chairs, wardrobe, curtains, and floor coverings, so it may be helpful to directly ask the home what you can bring with you.

Below you’ll find an overview of some of the main things to consider when moving in.

Personal items

Having personal belongings around you may help you to feel at home in your new environment.

Some people may like to bring family photographs, their favourite films, books, music, or other treasured items.

Clothing

It is important to ensure that personal clothing is properly labelled. Most nursing homes will launder your clothing either on site or through a laundry service.

Bring enough clothing to allow for items being washed as it might take a couple of days before clean laundry is returned to you.

Because of the large volume of washing, nursing home laundries often use commercial washing and drying machines so make sure your clothes are machine washable and labelled with your full name.

Continence aids

Residents with higher level care needs, who require products for the management of continence, will have these provided by the aged care home. Other residents may be required to purchase these items.

Radios, TVs, computers, digital clocks

Residents can bring with them their preferred electrical and electronic items. Each item will be checked, tested and tagged by the home prior to use.

Enriching your Aged Care Journey

Residential aged care at SwanCare is more than just providing support, it’s about maintaining our residents’ quality of life. Delivering compassionate care across four residential aged care centres catering for a broad range of needs and those allimportant ongoing social activities.

At SwanCare, our residents are our first priority. For those no longer able to live independently at home, we provide a high level of empathy and professionalism that ensures our residents’ needs, comfort and dignity are preserved in every interaction. With ongoing clinical training and education, SwanCare upholds best practices to provide quality care and peace of mind for families.

As a premier provider of aged care services since 1961, and centrally located just 15 minutes from Perth CBD, SwanCare’s highly qualified staff provides quality care across a wide range of services including clinical, dementia, palliative, respite and various complex care requirements.

SwanCare’s full-service campus makes the transition to residential aged care an enriching experience.

To discuss your individual needs and how SwanCare can help, contact Admissions Manager, Leanne LeBrun, on 08 6250 0250 or by emailing care@swancare.com.au.

swancare.com.au

Furniture

It is quite common to have space available for some items like a favourite chair, small table, dresser and bedside light, but it’s best to check with the aged care home what and how many items you can bring.

Moving into a home

Medication

It is important that you bring all prescription medication you’re currently taking with you on admission. Care staff will manage and administer the medication to ensure safe and quality use of your medicines.

Topical creams, herbal remedies, vitamins, and elixirs, which are non-prescription items, should be declared to the staff.

Toiletries

The aged care home supplies the basic necessities such as toothpaste, soap and toilet tissue. Specific items or particular brands need to be purchased at your own expense.

Mobility and wheelchairs

Wheelchairs, scooters, walking frames, and other mobility aids will be assessed to ensure that these are appropriate to your current situation. The maintenance and upkeep of scooters and wheelchairs is your responsibility.

Making the transition

Once you have been offered a place in an aged care home, it is also important to organise your medical and financial matters, and who you will need to tell about your move.

If you have not done so already, this is a good time to talk to your loved ones about your wishes for your future medical care.

Writing your wishes in a letter or statement can help guide health professionals and those close to you if you become seriously ill or injured and are unable to make decisions about your own care.

This is called an Advance Care Directive and it should include clear and specific details about treatments you would accept or refuse.

Keep your Advance Care Directive in a place that is easily accessible and share the document with your doctor and loved ones.

Who should you tell about your move?

It is recommended that you tell your family, carer, friends, neighbours, community centre or Council, and any health professionals, such as your doctor or pharmacist, that you’re leaving your home to enter an aged care home.

If you need to change doctors, you can ask to have your medical history sent to your new doctor.

It is also a good idea to keep track of any health professionals you see and make a note of your current medical treatments and medication so you can discuss this with your new aged care home as part of your care plan.

Daily living

Daily living in a nursing home

Moving house is often stressful and it may take time to settle into your new environment. Here’s what you can expect from life in a nursing home.

If you are thinking about moving into a nursing home you’re likely to experience a massive range of emotions, varying from relief and excitement to uncertainty and apprehension.

Living in a nursing home will be different and it may take a little bit for you to settle into your new life.

It’s your home

There may be some ‘common’ areas that are shared with other residents, such as the dining room and lounge room, but your room is your own.

Nursing homes positively encourage you to bring personal items for your room, such as pictures, photos, ornaments, furniture throws and smaller pieces of furniture.

Find out prior to moving what extra personal belongings you can bring.

Social aspects and routines

The chances are you’ve moved from living in a house on your own or with a partner, so you’ll need to get used to a few more people being around. However, the choice is yours as to how social you want to be.

You can choose to be social in the communal areas and spend time with other residents or simply find a quiet corner, or remain in your room to enjoy your own company.

Many nursing homes have strong links to the local community. You can choose to get involved with activities such as meeting local school children or other people from other groups.

As well as adjusting to new people, there may be some changes to your daily routines, such as slightly different meal and shower times.

Multiple activities

Nursing homes offer many social aspects and multiple activities such as exercise classes, religious services/classes, bingo, arts and craft, concerts and outings. It doesn’t mean you have to take part – you still decide what you want to do.

You can continue to enjoy your usual activities outside the nursing home, such as attending any regular classes or meeting friends in your favourite coffee shop.

Whether it’s reading or watching TV in your room, chatting with other residents or going to the cinema with friends, the choice of how you spend your time is yours.

Partners and pets

Some homes offer rooms for couples in the form of adjoining rooms, double rooms, or even a single unit for couples. This means couples can continue living together even if they have different care and support needs.

While most homes do not allow residents to have their personal pets, many homes now have ‘live-in’ animals such as cats, rabbits, dogs and birds. Some nursing homes also arrange for a variety of animals to visit regularly.

Family and friends

Your family and friends are always encouraged to visit and depending on your health, you will be able to come and go as you please.

Visit friends, enjoy family celebrations, go shopping and even go on holiday.

Many nursing homes also have special areas available for private functions. This means you can still hold special events for family and friends in your nursing home.

Going on a holiday

When you live in an aged care home you can still go on a holiday. You can leave the aged care home for up to 52 nights in a financial year. This is called ‘social leave’.

The Government will continue to pay subsidies on your behalf to the aged care home and you still have to pay your daily fees and income tested fees.

If you are away for longer than 52 nights the Government will stop paying subsidies and you may be asked to pay any owing amounts to the aged care home.

The 52 night rule cannot be extended.

Preparation

WHAT YOU NEED TO KNOW Preparation

There are a few things to organise before being ready for aged care services. Make a list of what support you’re currently getting, what you feel you need help with and key areas that are important to you in a provider that best align with your wishes and interests.

If you’re wanting to access Government funded supports, the first step in starting your aged care journey is to register with My Aged Care. This can be done online or via a phone call to the My Aged Care contact centre on 1800 200 422.

An operator will ask you a number of questions about your personal circumstances and care needs and set up a central client record.

Examples of the questions you may be asked are:

Are you currently receiving aged care services?

Are you getting support from a carer or family member?

Can you prepare your own meals and do housework?

Do you need assistance taking a shower or bath and do you need help getting dressed?

Are there any health concerns or did you have a recent fall?

Do you feel lonely or isolated?

Are there any safety risks in the home?

The aim of this screening is to figure out what needs and support you require and whether you are eligible for a further assessment in person.

Following this conversation you will be contacted by someone from either the Regional Assessment Service (RAS) or a local Aged Care Assessment Team (ACAT) for an assessment to determine your abilities and what level of care you require.

Here is a list of documents and information you should prepare for the assessment:

Medicare card and a form of identification, for instance, Department of Veterans’ Affairs (DVA) card, driver’s license, passport, or healthcare card

Notes or referrals from your doctor

Information about previous home or aged care services you have received

Details about support you receive from family, friends, or the community

Prepared questions and information about aged care that you wish to discuss with the assessor so you have a better understanding about services

Contact details for your doctor and any other health professionals you see regularly

Have a translator or Auslan interpreter pre-organised if you require it

Ask a support person to be present for the assessment if you want

Other factors in preparing ahead of starting aged care services include organising your finances and getting advice about how you can pay for any support at home or a place in an aged care facility. It’s also worth making sure you collect medical records, have details about medication handy, have an Advanced Care Directive in place and ensure your Will is up to date.

Aged care checklist

When trying to decide which aged care home or service best suits your needs, a checklist is an excellent evaluation method.

Take note of your first impressions when you first call the nursing home or service. Are staff friendly and accommodating to answering your questions? When considering a nursing home, ask to tour the facility and speak to people already living in the care home. You may know someone who lives there or has a loved one at the facility. Ask them about their experience.

You may want to consider a short-term respite stay at the home. That way you can experience what it is like to live in the facility before you make the final decision as to whether it is a place you would like to move into permanently.

Below are a number of questions to ask the provider when assessing the suitability of an aged care home, supported living facility or other service, to assist you in making your decision.

The provider

Is the provider for-profit or not-for-profit, church or charity based?

Do the owners/directors of the company have a health and/or aged care background?

When was the last time a complaint was made to the provider, what about, and how was it dealt with?

Are residents and their families encouraged to have input into services offered and the quality of care?

The facility

Does the home look and smell fresh and clean, and is it in good repair?

Are the carpets and floor coverings clean?

Is the inside temperature comfortable?

Does the home meet safety regulations?

Is there good and clear signage throughout the facility?

Are there secure and interesting outdoor areas?

Are there spaces and activities to support people living with special needs, such as dementia?

Aged care checklist

Aged care checklist

Do the residents appear clean and neat?

Can you stay in the facility if your needs change?

The staff

Are the staff friendly and welcoming?

Does the staff provide clear answers to your questions?

What is the mood of interaction between staff and residents?

Do staff look like they take their time with residents to give them personal attention?

What is the ratio of nurses/care workers to residents on weekdays, weekends, and at night-time?

The room

Is it a single or shared room?

Is the room you’re shown the actual room you’ll be moving into or is it for display only?

Does the room have an ensuite or are the bathrooms shared?

Are there provisions for married couples?

How is the room allocation determined?

Is there access to a private phone line, internet connection, or pay TV?

How is the heating/cooling controlled?

What personal effects and furnishings can you bring to the home?

Are there provisions for safe storage of personal items?

Are there easily accessible alarm buttons in the room and how many?

Are staff respecting resident’s privacy – do they knock before entering a resident’s room?

Day to day living

Are there areas for families and friends to meet and celebrate special events?

Can family and friends take part in activities?

Are meals cooked on site or delivered?

Are menus flexible and able to meet special requirements?

What types of individual and group activities are offered and how often?

Are there activities that include cultural and spiritual preferences?

Are there any activities organised together with the local community?

What special events are celebrated?

Does the facility have pets on site or offer a pet visitation program?

Health and personal care

Is there a GP on site or can you continue to see a Physician of your choice?

How do staff administer and monitor resident’s medicine intake?

How are medical emergencies handled?

What other services, such as speech therapy and occupational therapy, are available on site?

Is there a dietitian or nutritionist part of the care team?

Does the facility have a wellness program?

How does the facility deal with end-of-life/palliative care?

Are any provisions, such as continence pads, rationed?

Financial

What are my payment options?

What is the breakdown of the payable fees?

Can you negotiate on the fees and how they are paid?

Aged care homes charge a range of fees to cover the cost of care, accommodation and living expenses, and these can vary enormously between facilities, and from resident to resident.

Understanding the rules and seeking specialist advice from an aged care financial advisor to minimise costs is recommended. See page 84 for more information on financial advice.

Both your income and financial assets affect your entitlements. The income and asset tests are combined, to ensure a consistent fees policy.

This will address the issue of asset rich, income poor residents paying for all of their accommodation and nothing for care, and the income rich, asset poor residents paying for their care but not for accommodation.

The cost of care is divided into three parts – daily care fees, accommodation payments and a means tested care fee.

Daily care fee

As a resident in an aged care home you are asked to pay a daily fee as a contribution towards the cost of care and living expenses, such as meals and refreshments, cleaning, laundry, heating and cooling, as well as social activities.

In addition, the daily fee contributes to the costs for personal care, including assistance with daily living such as bathing, dressing and toileting, assistance with mobility aids, therapy, and certain medical and pharmaceutical services.

Costs for residential care Costs for residential care

The maximum Basic Daily Fee for all permanent residents who enter an aged care home is 85 percent of the maximum base rate of the Age Pension for a single person.

This is the same amount you will be charged if you’re staying in a nursing home for a temporary stay as a respite resident. It is generally adjusted each March and September at the same time as the Age Pension.

As of September 2023, the maximum Basic Daily Fee is $60.86 per day for all full pensioners and some part pensioners.

Depending on your income and level of care, you may also be asked to pay an income tested fee as part of the daily fees. However, this does not apply to respite residents in aged care.

Costs for residential care

If you do receive income other than your pension, you will be assessed by Centrelink, or Veterans’ Affairs if you are a veteran, to determine how much extra you can be asked to pay as an income tested fee.

If you were a permanent resident in an aged care home, prior to 20 March 2008, you will continue to be subject to the pre 20 March 2008 rules governing the Basic Daily Fee unless you are discharged from permanent aged care for a continuous 28 days.

Accommodation payments

Accommodation payments are different from daily care fees. They are used by the aged care home as capital funding to improve the quality of the buildings and services they provide.

Not everyone pays an accommodation payment. It depends on the value of your assets and income at the time of entry into care.

If you have more than $58,500 in assets and income, you can be asked to pay an accommodation payment, but you must be left with at least $58,500 in assets after your payment (Rates as at September 2023).

Means tested care fee

The means tested care fee is an extra contribution on top of the other residential aged care payments, and the amount can differ from person to person.

The means tested care fee will incorporate you financial assets and your income, and then determine how much you will be contributing to the cost of your personal and clinical care services.

This contribution amount can fluctuate depending on if your income or assets change.

There are annual and lifetime caps on the means tested care fee. There an annual cap of $32,718.57 that will apply to your means tested contribution to your care costs, together with a lifetime cap of $78,524.60 (September 2023 rates).

Depending on your personal financial situation, you may not have to pay this contribution towards the cost of your care.

How much will I pay?

If you can afford to, you will pay a basic fee of up to 85 percent of the maximum base rate of the Age Pension for a single person, a means tested (your income and assets combined) contribution to your accommodation, and a means tested contribution to your care.

The maximum means tested contribution will be allocated toward your accommodation payment until the full cost is paid and then toward your care fee.

Any income tested contributions you may have made as a recipient of Home Care Packages will be taken into account in calculating lifetime care expenditure.

The family home will continue to be exempt from the aged care assets test if occupied by a spouse or other protected person.

Even when the value of your former home is included as an assessable asset, its value will be capped at $197,735.20 (September 2023 prices). It is only counted in determining your ability to pay for your accommodation.

Choose how you pay

When moving into an aged care home, if you have the capacity to contribute to the cost of your accommodation, you can now choose how you pay for it.

You have a choice of three options, however, if you start with one option and change your mind, you have up to 28 days from the date you move into the care home to decide how you wish to pay.

Payment Option 1:

Refundable Accommodation Deposit (RAD)

This is a single payment made to the care home and works similar to an interest-free loan.

The balance of the deposit is guaranteed to be refunded when you leave the home, but only after any amounts which have been used to pay for agreed services have been deducted.

Payment Option 2:

Daily Accommodation Payment (DAP)

In this option, you pay a periodic payment (usually on a monthly basis) for your accommodation; it is calculated based on the daily rate of the RAD.

To calculate the daily payment equivalent of the refundable deposit, the RAD is multiplied by the Maximum Permissible Interest Rate (MPIR) and divided by 365 days.

The MPIR is set by the Government and is updated every three months –as of 1 October 2023, it is 8.15 percent.

The daily payment amount must be equivalent to the refundable deposit amount and is the maximum you can be charged per day for the room. These periodical payments are not refunded when you leave the home.

Payment Option 3:

Combination payment of RAD and DAP

If you wish you can also choose to pay a combination of both a RAD and a DAP. For example, let’s assume the RAD is $400,000 but you want to only pay half of a deposit ($200,000) and the other as a DAP.

Use this formula to calculate the DAP:

(Balance of price x MPIR) / 365 = ($400,000 - $200,000) x 8.15% / 365 = $44.65 per day (MPIR from 1 October 2023).

Or use our easy to use fee estimator calculator on agedcareguide.com.au/nursing-home-fee-estimator

For further information, call My Aged Care on 1800 200 422 or Centrelink on 13 23 00, or discuss with a placement consultant or financial advisor.

Disclaimer - This information is a summary of the main provisions relating to aged care costs and while care has been taken to ensure that it is current on date of publication, it should not be taken as an authoritative source. Please phone 1800 200 422 for more complete, up-to-date information.

Costs for residential care

Managing the complications of aged care

Many older Australians take up an aged care bed within one month of being assessed for residential aged care. This is often triggered by an unexpected event, such as a fall, or a decline in health.

The financial decisions surrounding aged care may be overwhelming, due to the different funding mechanisms that apply.

Reoccurring questions such as ‘what are your options?’, ‘what will it cost?’, ‘will you keep the house and rent it out or should it be sold?’ and ‘what will happen to your Age Pension?’ can require urgent answers during what is often the busiest time of your life.

These can be further complicated by the impact that a move to care has in terms of the pension paid by Centrelink and the fact that the family home is treated differently for pension purposes than for aged care purposes.

Throw in the payment/deposit system – Refundable Accommodation Deposit (RAD) or a Daily Accommodation Payment (DAP) – negotiating various fees with a facility, and filling in Centrelink forms, and things can quickly become overwhelming.

Just getting a basic understanding of what forms you need to complete, when to complete them, and where to send them can be difficult.

Aged Care Financial Advice Specialists

Aged care choices are complex and the decisions to be made can seem overwhelming. Making the wrong decisions can come at a high price, both emotionally and financially.

Our aged care advisors specialise in identifying your unique needs and the financial issues that you and your loved ones face in relation to entering an aged care facility. Working with you we will identify what your choices are and their financial impact.

We can then assist you to structure your financial affairs so that you can enter aged care knowing how to manage or even reduce your costs, maximise your Centrelink benefits and ensure that you can afford the care that is right for you. We empower you to make the right decision for your aged care needs with peace of mind.

Phone: 9 340 9200 and 9381 6622

Web: www.wpfp.com.au and www.destfp.com.au

Email: aldis@wpfp.com.au | geoff@wpfp.com.au | craig@destfp.com.au

Our offices are located in Osborne Park and Perth

Our aged care advisors are part of the Aged Care Gurus Adviser Network

 Support and understanding from experts in Aged Care financial matters

 Advice on secure investments and estate planning needs such as Wills and Powers of Attorney

 Peace of mind through a specialised financial plan for Aged Care complete with recommendations for the best possible financial solution

 Implementation of your financial plan

 Ongoing assistance dealing with Government and other institutions

Financial advice

By understanding the rules and being able to apply them to individual circumstances, financial advisors are able to save their clients thousands of dollars.

Things you ‘should not’ do

Decide to sell the home before understanding the Age Pension and aged care fee impact.

Choose how you will pay the aged care fees before understanding all of your options.

Make untested or inaccurate assumptions about your ability to meet the aged care costs.

Allow or enable the dominant family member to influence the decisions.

Incorrectly assume that all decisions must be made before you can get the care needed.

Instead seek help from a Certified Financial Planner who is experienced in aged care.

How an expert can help

The best financial strategies and options will depend on your specific circumstances, objectives, and situation.

A financial advisor can help you focus on the information and issues that are important to you and your specific financial situation.

While every situation is different, there are some common elements of aged care financial advice which professional consultants often provide to their clients, including:

Strategies to fund accommodation payments

Financial modelling of multiple care options

Review and planning of tax implications

Maximising Government pensions

Minimising nursing home fees

Negotiating with aged care facilities

Important questions to ask

Some important questions you should ask before engaging the services of a financial advisor include:

Do they specialise or have experience with aged care?

What licenses, credentials or other certifications do they have?

Will they provide their advice in ‘plain English’ and in writing?

Will they deal with the Department of Veterans’ Affairs or Centrelink?

How much do they charge?

Is the service a once-off or an ongoing service?

You should be open with your financial advisor about your financial situation and what assets are available, so your advisor can provide the best advice for your situation.

That is why, when choosing a financial advisor you should also consider their decisions are considerate and measured as opposed to emotional or impulsive, and actively listen.

What will it cost?

Fees will vary and it pays to contact a number of experts for a quote on their services so you can compare.

While financial advisor services do cost, the amount of money they can save you in the long run can make the advice and services worth it.

Seeking help from an expert means they will be able to access all the benefits and schemes available for your situation that you may not have known about.

Financial counselling

If you’re experiencing financial difficulties and have little income, you may be able to receive free financial counselling services.

Operating from community organisations, financial counsellors can provide independent and confidential information, support and advice on a range of areas including consumer credit law, bankruptcy and debt collection laws, industry hardship policies, and Government concession frameworks.

Find out more about financial counselling services in your State or Territory on financialcounsellingaustralia.org.au or call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor over the phone.

Disclaimer:

Estate planning

A well prepared and executed estate plan can not only save your estate unnecessary costs in the future but can also save your loved ones from unnecessary stress after your death.

Estate planning is the process in which you decide what you want to happen with your estate, known as your assets, when you die.

It is a plan which involves you considering who you want to be executor of your estate (the person in charge of your Will), who you want to benefit from your estate, your funeral wishes and who you want to look after your financial and personal/health matters if you were to lose capacity during your lifetime, for example by way of dementia or stroke.

Effective estate planning ensures your assets are protected and distributed to the right people according to your wishes. Your Will is one of the most vital documents in this process.

Estate planning

Estate planning

A properly drafted, up-to-date Will is the only way that you can be sure your assets will be dealt with as you wish when you die.

If you die without a Will, or your Will is invalid, your estate will be treated as an ‘intestate’ and your assets will be distributed under the WA intestacy law to your surviving relatives after all your debts have been paid.

Enduring Power of Attorney and Guardianship

Most people know you should write a Will to make sure your assets are distributed according to your wishes when you die. But what happens if you are left unable to make decisions for yourself due to accident, illness or other circumstances?

While a family member can step in at this time and start assisting you with decision making, they may lack the legal authority to make some decisions.

By making an Enduring Power of Attorney and an Enduring Power of Guardianship, you can nominate a trusted family member or friend, or an organisation in the case of an Enduring Power of Attorney, to step in and make decisions on your behalf.

Once you have decided on who to appoint as an Enduring Power of Attorney and/or Enduring Power of Guardianship, the people or organisations you have nominated should be made aware of the document. It is also worth letting other people that are close to you know so they know who will be looking after those affairs when the need arises.

In WA, an Enduring Power of Attorney is limited to making decisions about your finances and property only. An Attorney in WA cannot make personal, lifestyle and treatment decisions.

To appoint someone to make personal, lifestyle and treatment decisions in WA, you need to make an Enduring Power of Guardianship (EPG). An Enduring Guardian can make decisions around where you live, what services you engage, and provide consent for health care services and treatment. Similarly, an Enduring Guardian cannot make any financial or property decisions on your behalf.

The best time to create any official documentation is while you are healthy and still capable of managing your own affairs. You must have full legal capacity to make an Enduring Power of Attorney, Enduring Power of Guardianship or Advance Health Directive document, which means you understand what the document is and what it does.

The only way to ensure that your loved ones are protected is to obtain proper legal advice regarding your estate planning.

For more information, contact the Office of the Public Advocate on 1300 858 455 or visit publicadvocate.wa.gov.au, or contact the Public Trustee on 1300 746 116 or publictrustee.wa.gov.au .

STEP 3

WHAT YOU NEED TO KNOW Getting assessed

The aged care assessment will help decide what level of support you require. Your assessor will best be able to help you if you provide lots of information about yourself and what day-to-day tasks you struggle with.

The assessment will be done by a social worker, nurse, doctor or other health professional and can take an hour or so.

If the My Aged Care contact centre believes that you are eligible for basic home support you will be assessed by a professional from the Regional Assessment Service (RAS).

Getting assessed

If you require higher care support, a member of an Aged Care Assessment Team (ACAT) will visit you at home to assess you for a higher level of support at home to meet your needs or a place in a residential care home.

What should you prepare?

Some of the documents and information you should collect before your assessment include:

Medicare card and a form of identification, for instance, Department of Veterans’ Affairs (DVA) card, driver’s licence, passport, or healthcare card

Notes or referrals from your doctor

Information about previous home, community or aged care services you have received

Details about support you receive from family, friends, or the community

Prepared questions and information about aged care that you wish to discuss with the assessor so you have a better understanding about services

Contact details for your doctor and any other health professionals you see regularly

Have a translator or Auslan interpreter arranged if you require one

Ask a support person to be present for the assessment if you want one

During a face-to-face assessment, an ACAT assessor will visit you in your home to get to know you and your circumstances and determine the types of support you need.

The assessor will ask you a number of questions about any supports you receive, your current lifestyle, any health concerns or chronic illnesses, how you deal with tasks at home, if you struggling with any cognitive issues or memory loss, whether you are struggling at home or have concerns about personal safety, and any activities you engage in with family or in the community.

Topics that might be covered, or that you may want to bring up, during your assessment include:

Medical history

Living arrangements

Your support network

Current services and supports you are receiving

Cognitive and behavioural functions

How you deal with daily tasks around the home

Any health and lifestyle concerns you have

Be open and transparent about your wishes and what you believe will be of assistance around the home. They might also ask your permission to talk with your doctor or specialist about the impact of any health conditions on your day-to-day life.

The assessment is also an opportunity for you to ask questions. If you don’t understand something, make sure you clarify with your assessor. You shouldn’t be leaving your assessment confused or stressed.

Some if the questions you may want to ask are:

What are my rights and responsibilities during this assessment process?

What services are available in my area?

Assessments explained

Are there support options available for my carer?

What financial assistance am I eligible to receive?

Are there culturally appropriate services in the area?

Who can I contact if I have any questions after the assessment?

If you don’t want to receive Government funded home care or go into Government funded aged care, then that is perfectly fine. There are private providers that don’t require any assessment to receive care or enter their facilities. However, you cannot receive Government funding to pay for your stay in a private nursing home.

How long does it take?

The ACAT assessment will take around an hour and at the end of the meeting the assessor will discuss the results of the assessment with you. They will review the information you have provided to determine what support option best suits you.

You will receive a letter within two weeks of your assessment to let you know if you have been found eligible for aged care services. This letter will also detail the types of services you will be able to access and any further information about how to access these supports.

If your situation is urgent, it may only take a couple of days before you get confirmation of approval for aged care.

You’ll be given a referral code linked to the type of service you are eligible to access. The service provider or aged care home of your choice will need this referral code to access your information with My Aged Care and manage the referral. They’ll also be able to access the funding allocated to you.

When you’re ready to start looking for providers to deliver the support services you have been found eligible for, you can use our online directory at AgedCareGuide.com.au for a comprehensive overview of the care options and care providers available near you.

Being approved for funded supports doesn’t always mean you will be able to access services straight away. You may need to wait until a suitable package or place in an aged care home comes available, and wait times can range from a few weeks to a number of months.

What if I’m unhappy with my assessment results?

You have the final decision to accept or reject an ACAT/S recommendation.

If you are unhappy with the recommendations, first talk with the person in charge of the ACAT/S; most concerns can be resolved this way.

If you cannot come to an agreement, you can appeal the decision and have the assessment reviewed.

To have the decision reviewed you must write to the Secretary of the Australian Department of Health within 28 days of your assessment letter arriving. The request should be answered within 90 days with a decision.

If you do not agree with the Secretary’s review, you can escalate the matter further by contacting the Administrative Appeals Tribunal.

While asking for a review by the Secretary is free, the Administrative Appeals Tribunal does incur a charge.

STEP 4

WHAT YOU NEED TO KNOW

Finding providers

Once you have been assessed and approved for Government funded aged care, either for services in your own home or a place in an aged care home, you can start the process of finding a provider that suits your needs.

Your letter from My Aged Care confirming you are ready to start accessing services will include a referral code linked to the type of service you are eligible to access. If you need the support of multiple services, you will be given multiple referral codes, one for each service.

Finding providers

The service provider or aged care home of your choice will need this referral code to access your information with My Aged Care and manage the referral. They’ll also be able to access the funding allocated to you. Choosing which provider to trust with providing support is an important and personal decision – one that you want to think carefully about and shouldn’t rush.

You may want to start by writing down what you are looking for in a provider and what is important to you. Are low fees important to you or would you like a provider who can support your cultural needs? If accessing home care, do you want the same support worker to assist you each time and do you want to receive support on specific days or are you more flexible with time?

It’s a good idea to discuss your wishes and options with your family and support network, as they may be able to help you research, provide independent opinions on providers or share personal experiences.

It’s useful to create a shortlist of providers in your local area, which may help narrow down your search.

When considering a potential provider take your time to do some research: Look at the provider’s website, social media pages and online reviews

Check out their credentials such as quality certifications and industry awards

Do they have any past or present sanctions or notices of non-compliance?

You can ask them directly or check the Government’s non-compliance finder tool at myagedcare.gov.au/ non-compliance-checker

You can use this Guide or the AgedCareGuide.com.au directory online to search for service providers in your area that meet your requirements.

If you aren’t comfortable finding or choosing a provider by yourself, then there are experts who can help you find a nursing home that suits your needs and preferences. A placement consultant has knowledge of local aged care facilities and can make the process of entering aged care smoother. Find a placement consultant on AgedCareGuide.com.au or call 1300 903 627 to access placement services.

Once you have chosen a provider, you will need to contact them to start the home care services you need or to be placed on their waiting list for a bed vacancy. During this conversation it is also essential to discuss fees and services with your new provider, so you know how much the support or aged care bed is going to cost.

Choosing a provider

When looking into home care services, here are some things to investigate and ask the provider you are considering:

Do they service your area?

Is the company Australian owned?

Is it independent or part of a franchise?

Do the owners / operators have experience in home care?

Does the company have appropriate insurance?

Does the company comply with Australian Tax Law, for example does it charge GST appropriately?

Do they provide documents about financial arrangements before service begins?

Do they have a Service Agreement? It is important so that there’s no misunderstanding about the service and cost to be provided.

Are they flexible? After all, it is all about you.

What are their recruitment processes?

Is there a criminal background check performed prior to employment with an agency?

Does the company provide worker’s compensation for employees? This is important so that you are not responsible for any injuries that occur on the job.

How do they determine appropriate staff for your needs? If a company asks where you live then offers you staff before even hearing about your needs, you can be reasonably assured they allocate based on location as a priority.

Is it possible to interview potential carers and make a selection after those interviews?

Do you get to decide what times and days suit your needs?

What is the minimum shift length?

Do they have male/female workers and can they cater for specific cultural backgrounds?

Who will be working in the home? Will there be regular staff providing continuity of care or do they change shifts around?

Placement consultants

Is there a professional staff member, such as a Registered Nurse, who liaises with you to create a plan that meets your needs?

Who is the organisation’s main contact for you?

Do you meet a Manager / Owner and then never hear from them again?

What additional support is offered within the cost of your care? For example, are they available 24-hours a day, seven days a week.

You’ll find a list of In Home Care service providers from page 105 in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.

A placement consultant makes your job easier

Needing to place a loved one into an aged care home can be a highly stressful event for families and carers.

You might think its a lack of information or understanding but in fact its because you are both the carer and the person emotionally involved as well as the decision maker.

This process can be eased significantly with the help of an aged care placement consultant who can take control of the running around, paperwork and planning.

Moving into residential care is a situation most people postpone for as long as possible until the point of necessity, often leaving little time to organise everything.

If some initial planning were to be undertaken it could soothe the transition and reduce the stress at what is a critical turning point in people’s lives.

Planning should include obtaining information on the financial implications of entering residential care, gaining information on the facilities available in your area and ensuring Wills and Powers of Attorney and Guardianship are up-to-date.

A placement consultant can take over a lot of the stress of searching for and transitioning into an aged care home.

These professionals can also assist you in finding a bed placement more promptly because of their connections with aged care providers and services.

How a placement consultant can help

Every single transition to aged care is unique and a placement consultant will take several things in consideration to make sure the advice is right for your circumstances:

Are you looking for care options for a single person, or a couple?

Is there a physical condition that is deteriorating, are mental faculties and awareness impaired?

Is there acceptance or understanding of this part of the journey?

What are the family dynamics around the placement decision and the impact on everyone involved?

Having extensive knowledge of facilities in their area, as well as the placement process, an aged care placement consultant can often find a home faster, and one that is specially suited to your requirements.

Through their established relationships with aged care homes, they are familiar with the culture of each home and, most importantly, they have advanced knowledge when vacancies become available.

By knowing the culture of each facility and getting to know you, placement consultants can determine which homes would best suit your needs and preferences, and make prior applications to these homes.

Without the assistance of an aged care placement consultant, you or your carer would need to constantly phone the facilities of your choice to demonstrate your eagerness and commitment to obtaining a bed in that home.

Negotiate and advocate for you

The aged care placement consultant advocates on your, and your family’s, behalf and is able to assist with the whole assessment process. They also complete all the necessary paperwork and application forms for entry into an aged care home which is helpful, as the applications can be quite daunting. They may suggest seeking financial advice where required. An aged care placement consultant helps share the load at this crucial time, can significantly speed up the time it usually takes to find a placement at a suitable home, thereby easing the transition into residential care.

Be sure about your expectations of service and what the placement consultant is able to provide, including:

Face to face family meetings to discuss your situation and a respect for the emotions of all the family members involved Support and recommendations that cater for the specific

DISCOVER THE PERFECT AGED CARE SOLUTION WITH

UNMATCHED

Led

PERSONALISED APPROACH

Each person’s needs and budget are unique. We listen attentively, crafting tailored recommendations that perfectly match your requirements.

INDEPENDENT

Counsel that prioritises family sensitivities, needs and special requests, before asking how much money is available and getting the status of the financial situation

Practical assistance with urgent placement situations – which they often are – where reducing the typical waiting times, or arranging respite care, is a necessity.

Choosing a placement consultant

Within Western Australia, there is a range of well qualified placement consultants who can help you in your search for aged care options.

When you’re choosing a placement consultant to support you through the aged care transition, look for someone who is an expert in building and nurturing relationships, who is unbiased and independent, and has no business investment or alignment with any aged care facility.

An independent professional is able to provide guidance based entirely on your individual circumstances, not biased by commission or kickbacks from any particular facility or provider.

Choose an advocate who will ease your concerns, supporting your family with all aspects of this transition, allowing you to focus on your loved one.

Placement consultants are most happy for you to call them for a chat and understand you may talk to a number of them before making your choice.

You can be open in your discussions because, as health professionals, they have a policy of confidentiality.

Their professional fees may differ and it is reasonable to advise them if you are working to a budget.

Some placement consultants charge by the hour, whilst others offer a package of services for one fixed price. Ensure that you are advised of all the possible fees and costs up front.

Finally make sure you feel comfortable talking with the placement consultant because your professional relationship will rely on them understanding what you want and organising the appropriate care services to meet those needs.

Resolving family disputes

Placing a family member into care can be life changing. There are many factors – physical, social, psychological and financial – that may arise which families sometimes find too difficult to cope with by themselves.

Every family member wants their opinion considered when it comes to making choices. Such situations can result in family conflicts.

There are specialist health professionals who offer independent, non-judgmental services, which can explore the subtleties of each situation and offer caring support in addition to counselling and conflict resolution.

Feelings of guilt

The journey into aged care is often a challenging and emotional time. Not only for you, the person going into care, but also for family members, who have sometimes cared for their loved one for a long time.

Placement consultants

GET IN TOUCH

You may feel rejected and unloved or are scared to take the step of going into care and worry you’ll lose your independence.

At the same time many family members feel guilty about not being able to look after their loved one anymore. They feel overwhelmed by the aged care system and can’t give the assistance that is required.

Finding professional support may relieve you from negative beliefs and provide you with coping skills which can ease the difficult journey towards placing a loved one in care.

Some placement consultants offer counselling as part of their services or may be able to refer you to a counsellor.

You can find placement consultants in the products and services directory on page 145 or search on AgedCareGuide.com.au

Case management

The case management process uses a comprehensive approach to identify and implement health and social care services to optimise your health, quality of life and active participation in the community.

Case management may be short or long term, or episodic. It plans for both current situations and your long term needs.

Case managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs and goals.

Health based case managers are usually a nurse, social worker or allied health professional.

PLACEMENT JOURNEY

See yourself happy

PLACEMENT JOURNEY

PLACEMENT JOURNEY

PLACEMENT JOURNEY

Your health requirements and desired living arrangements are our first priority.

Your health requirements and desired living arrangements are our first priority.

PLACEMENT JOURNEY

Your health requirements and desired living arrangements are our first priority.

FINANCIAL COMFORT

FINANCIAL COMFORT

Your health requirements and desired living arrangements are our first priority.

We shortlist and liaise directly with suitable premises on your behalf giving you time for what’s important to you.

Your health requirements and desired living arrangements are our first priority. We shortlist and liaise directly with suitable premises on your behalf giving you time for what’s important to you.

FINANCIAL COMFORT

FINANCIAL COMFORT

FINANCIAL COMFORT

You can relax when understand aged care and what you can

You can relax when you understand aged care fees and what you can afford.

We shortlist and liaise directly with suitable premises on your behalf giving you time for what’s important to you.

We shortlist and liaise directly with suitable premises on your behalf giving you time for what’s important to you.

You can relax when you understand aged care fees and what you can afford. There are many ways to pay for your care. Let’s find the best approach for you.

GET IN TOUCH

Call our team on 08 6143 2565

GET IN TOUCH

Call our team on 08 6143 2565

Call our team on 08 6143 2565

We shortlist and liaise directly with suitable premises on your behalf giving you time for what’s important to you.

You can relax when you understand aged care fees and what you can afford. There are many ways to pay for your care. Let’s find the best approach for you.

There are many ways to pay for your care. Let’s find the best approach for you.

You can relax when you understand aged care fees and what you can afford. There are many ways to pay for your care. Let’s find the best approach for you.

We can structure your Aged Pension to help you make the most of it.

Call our team on 08 6143 2565

Email your

to info@relacs.net.au

Email your enquiry to info@relacs.net.au

Visit our website at www.relacs.net.au

Visit our website at www.relacs.net.au

Email your enquiry to info@relacs.net.au

Email your enquiry to info@relacs.net.au

You are not alone. From the first visit, through application and settlement, until the day you move in, we are here.

You are not alone. From the first visit, through application and settlement, until the day you move in, we are here.

You are not alone. From the first visit, through application and settlement, until the day you move in, we are here.

We can structure your Aged Pension to help you make the most of it.

There are many ways for your care. Let’s best approach for We can structure your Pension to help you most of it.

We will consider your Aged Pension and help you maximise it. We can complete Centrelink paperwork for you regarding your move into care.

Visit our website at www.relacs.net.au

Visit our website at www.relacs.net.au

Authorised

ABN 97 079 162 393 | AFSL 246305

You are not alone. From the first visit, through application and settlement, until the day you move in, we are here.

Get the support and clarity you need during an emotional and stressful time.

Get the support and clarity you need during an emotional and stressful time.

You are not alone. From the first visit, through application and settlement, until the day you move in, we are here.

Get the support and clarity you need during an emotional and stressful time.

We can structure your Aged Pension to help you make most of it.

We’ll complete your Income and Asset Assessment for you.

We’ll complete your Income and Asset Assessment for you.

Get the support and clarity you need during an emotional and stressful time.

Get the support and clarity you need during an emotional and stressful time.

We’ll complete your and Asset Assessment

We’ll complete your Income and Asset Assessment for you.

As Financial Advisors we have you covered however tricky your financial situation.

As Financial Advisers we have you covered however tricky your financial situation.

As Financial Advisors we have you covered however tricky your financial situation.

As Financial Advisors have you covered however tricky your financial

As Financial Advisors we have you covered however tricky your financial situation.

www.AgedCareGuide.com.au

Community based case managers generally have skills from a range of disciplines such as social workers, behavioural science, allied health or nursing.

If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services.

However, If you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager.

Private case management services are supplied by experienced, tertiaryqualified case managers, to provide support services and coordination across a wide range of community and supportive health services.

Waiting periods for private case management are generally reduced compared to some Government subsidised services.

The duration of private case management is flexible, and may be shortterm or ongoing, depending on your needs.

How much does it cost?

The service of a private case management is not Government-subsidised in any way, so you will be charged for all services.

Hourly rates vary between private case management organisations so always ask for a breakdown of costs before employing them.

The team at Simpatica has assisted many families ransitioning a loved one into quality care facilities by listening to, and understanding the needs of each individual client.

We understand that this is often a difficult time, for not only the person in need of care but also their families, both emotionally and psychologically, and how important it is to genuinely make a connection with your loved ones’ needs.

The

at Simpatica has assisted manyfamilies loved one into qualitycare facilities understanding the needs ofeach individual that this is often a di cult time,fornot onlythe care but also theirfamilies both emotionallyand and how important it is to genuinely make loved ones’ needs.

Placement consultants

Generally, an invoice for all care services purchased on your behalf will be provided to you each month.

Many case managers offer no lock in contracts, meaning care can be arranged for one, several or many ongoing visits, and you only pay for what you use.

Care planning

The aim of care planning is to provide appropriate and coordinated care that you have control over. Care plans are person-centred and prioritise the needs identified in the comprehensive assessment.

The case manager implements the care plan and this may include identifying support services that other community care agencies will provide.

Services may include the purchase or hire of equipment or installation of assistive aids, such as bathroom rails, and negotiating with support agencies for delivery of services.

The case manager also monitors each individual to ensure the service provision is effective and financially accountable, to identify changes and make adjustments to the care plan if needed.

Council (LGA) Reference Index

The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and home care packages in that Local Government Area (commonly referred to as a Council District).

Suburb & Town Reference Index

A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a Suburb/Town is not listed please refer to the next closest suburb.

Note: 1. Includes Transition Community Care (TCC) for clients at home. 2. Services include Short Term Restorative Care (STRC)

Note: 1. Includes services for clients with dementia and/or disabilities

Home Care Packages directory –

Approved Providers

Approved Home Care Package (HCP) providers deliver home care and support services to members of the community who live at home.

If you’ve been approved for a Government funded HCP of any type you may approach any approved HCP provider to provide the services you need.

Some providers may only service one region while others can service multiple areas.

On the following pages you’ll find alphabetical lists of approved providers in Western Australia.

To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages.

The reference tables are organised in five metropolitan regions: Metro East, Metro North, Metro South, Perth North, and Perth South. Metropolitan listings start on page 110.

Tables organised into the five regional areas of Far North, Mid North, Mid West, South and South East then follow on page 114.

The lists below and on the next page are a quick reference guide to help you find in which group council districts in metropolitan are listed. For example Claremont LGA is grouped under Perth North.

HCP Metropolitan Council districts

Melville

Bayswater

Canning

Cockburn

Cottesloe

East

Fremantle

Gosnells

Joondalup

Kalamunda

Kwinana

Rockingham

Serpentine-Jarrahdale

Stirling

Subiaco

Swan

Vincent

Wanneroo

HCP Regional Council districts

Council District Region

Albany South

Ashburton Far North

Augusta-Margaret River South

Beverley Mid West

Boddington South

Boyup Brook South

Bridgetown-Greenbushes South

Brookton South

Broome Far North

Broomehill-Tambellup South

Bruce Rock Mid West

Bunbury South

Busselton South

Capel South

Carnamah Mid West

Carnarvon Mid North

Chapman Valley Mid West

Chittering Mid West

Collie South

Coolgardie South East

Coorow Mid West

Corrigin South

Cranbrook South

Cuballing South

Cue Mid North

Cunderdin Mid West

Dalwallinu Mid West

Dandaragan Mid West

Dardanup South

Denmark South

Derby-West Kimberley Far North

Donnybrook-Balingup South

Dowerin Mid West

Dumbleyung South

Dundas South East

East Pilbara Far North

Council District Region

Esperance South East

Exmouth Far North

Gingin Mid West

Gnowangerup South

Goomalling Mid West

Greater Geraldton Mid West

Halls Creek Far North

Harvey South

Irwin Mid West

Jerramungup South

Kalgoorlie-Boulder South East

Karratha Far North

Katanning South

Kellerberrin Mid West

Kent South

Kojonup South

Kondinin South

Koorda Mid West

Kulin South

Lake Grace South

Laverton Mid North

Leonora Mid North

Mandurah South

Manjimup South

Meekatharra Mid North

Menzies South East

Merredin Mid West

Mingenew Mid West

Moora Mid West

Morawa Mid West

Mount Magnet Mid North

Mount Marshall Mid West

Mukinbudin Mid West

Murchison Mid North

Murray South

Nannup South

Council District Region

Narembeen Mid West

Narrogin South

Ngaanyatjarraku Mid North

Northam Mid West

Northampton Mid North

Nungarin Mid West

Perenjori Mid West

Pingelly South

Plantagenet South

Port Hedland Far North

Quairading Mid West

Ravensthorpe South East

Sandstone Mid North

Shark Bay Mid North

Tammin Mid West

Three Springs Mid West

Toodyay Mid West

Trayning Mid West

Upper Gascoyne Mid North

Victoria Plains Mid West

Wagin South

Wandering South

Waroona South

West Arthur South

Westonia Mid West

Wickepin South

Williams South

Wiluna Mid North

Wongan-Ballidu Mid West

Woodanilling South

Wyalkatchem Mid West

Wyndham-East Kimberley Far North

Yalgoo Mid North

Yilgarn South East

York Mid West

Perth North

Perth South

South

Mid West

Council (LGA*) Maps

These maps provide you with a geographical reference to the Council areas in Western Australia.

Metro

Metro

East Metro

Metro North Metro East

Metro South

Regional

Far North

Mid North

How to read the HCP table

The table on the next few pages lists approved HCP providers in alphabetical order, detailing the HCP levels they offer and if they offer any package supplements.

Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au .

The same type of care and services are provided under each HCP level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance.

The hours of care are increased at each level of care, i.e. more hours of care and services are provided under HCP Level 4 and the least under HCP Level 1.

Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y, or for people who live in rural or remote areas t. The Cultural Environment g indicates providers offering services for people from culturally diverse backgrounds.

Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

8

General packages suitable for all eligible clients

Z

Packages for people with dementia

eThese icons help you find the packages that are most suitable for you. g Cultural Environment

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

t

Packages for people who live in rural, remote or isolated areas

R

Packages for Veterans

Bethanie provide a more personal standard of care in our aged care homes. We get ageing.

“

Nezha Delorme, Amana Living Client Services Manager

“Annie had a stroke and lost her hearing. It became so hard for her to communicate with her friends and family, and it was especially hard on her husband, Jack, who loves her dearly and is her prime carer.

During my training I’d learned how relationships can become strained as physical or communication difficulties arise. So, with the help of our IT team, we created a solution. We got an iPad for Annie and showed them how to use dictation software that converted Jack’s spoken words into text. It brought so much happiness back into their lives. And into mine.”

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26 26 26 | amanaliving.com.au

General packages suitable for all eligible clients

Z

Packages for people with dementia

These icons help you find the packages that are most suitable for you.

ePackages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

t

Packages for people who live in rural, remote or isolated areas

R

Packages for Veterans

g

Cultural Environment

General packages suitable for all eligible clients

Packages for people with dementia

These icons help you find the packages that are most suitable for you.

ePackages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

Packages for people who live in rural, remote or isolated areas

R

Packages for Veterans

Cultural Environment Far

Note:

Chinese, Croatian, Dutch, Egyptian, Filipino, German, Greek, Hungarian, Indian, Italian, Lebanese, Macedonian, Maltese, Polish, Russian, Serbian, Sri Lankan, Ukrainian, Vietnamese – Transport conditions apply

2. Oxygen and Enteral Feeding Supplement supplied.

3. Bosnian, Croatian, European, Filipino, Former Yugoslavian, German, Polish, Russian, Serbian, Slavic

4. Bosnian, Croatian, Former Yugoslavian, Serbian, Slavic

5. Asian, CALD, European, South African

6. ATSI - Packages for clients in remote Aboriginal communities in the Kimberleys & also considered in towns where there is a service provider gap

How to read the residential tables

If you also use

There are also

Residential icon definitions

Icons in the residential listings represent various types of services available in aged care facilities.

for

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia.

Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non-hospital’ environment to optimise their functional capacity.

Culturally Specific — Care services catering to the needs of those from non-English speaking or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care homes

Western Australian

Perth North

Perth South

South

Mid West

Council (LGA*) Maps

These maps provide you with a geographical reference to the Council areas in Western Australia.

Metro

Metro

Metro

Metro North Metro East

Metro South

Regional

Far North

Mid North

“ “

Stephanie Buckland, CEO

“Amana Living supports thousands of older people with the care and support services they need in their own homes, or one of ours.

From our carers to maintenance officers, nurses to therapists, every member of our team is carefully selected for their kind nature, and professionally trained to meet our high standards.

As a not-for-profit organisation, providing the best possible care for each and every customer is our total focus.”

Professionally trained. Naturally kind.

1300

Note: 1. Only birds as pets are

Enriching your Aged Care Journey

SwanCare is a leading residential aged care service provider based just 15 minutes from the Perth CBD. For those no longer able to live independently at home, SwanCare’s four residential aged care centres cater to a broad range of services including clinical, dementia, palliative, respite and complex care needs such as PEG, NGT, MND and more.

At SwanCare, our sense of community is important. We offer a range of social engagement activities, catering to all levels of ability, with residents and families invited to participate in activity planning.

As a premier provider of aged care services since 1961, residents can rest assured that they will receive a high level of professional and compassionate care, delivered by an awardwinning, highly skilled team of staff members. The wealth of knowledge contained within our trusted team, and the dedication they show in caring for all residents, allows families to feel confident in choosing SwanCare.

To discuss how SwanCare can make the transition into residential aged care an enriching experience, contact Admissions Manager, Leanne LeBrun, on 08 6250 0250 or by emailing care@swancare.com.au.

Aged Care Homes with Extra Services

All extra service providers are also listed in the directory on pages 117 –138

Culturally Appropriate Aged Care Homes

Table of aged care homes/residential care facilities offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race, or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding, or heightened understanding of the special needs of the cultural group.

Finding Providers

Culturally Appropriate Home Care Packages

Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Culturally

Home

Packages

Centre Based Care (CBC)

See

Centre Based Care (CBC)

See Definition of Terms page 146

Products & Services

Definition of terms

24 Hour On Site Supervision – A person(s) who is/are employed to live in or in close vicinity of a retirement village and will respond to requests for assistance when regular staff are off duty.

Aged Care Assessment Team (ACAT) – Assess and approve older people for Australian Government subsidised aged care services.

Aged Care On Site – The retirement village has an aged care facility at the same location.

ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers.

Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance. Prior assessment by an Aged Care Assessment Service required.

CALD – Services offered to culturally and linguistically diverse older aged people and their carers.

Care Community (CC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through Government funded Home Care packages or privately funded supports, as a genuine alternative to a nursing home.

Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met.

Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services.

Centre Based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers.

CHSP Funded – An in home or centre based care service funded by the Commonwealth Home Support Programme Government initiative.

Communal facilities – Shared facilities for residents such as community hall, swimming pool or bowling green

Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All home care packages are delivered on a CDC basis.

Daily Accommodation Payment (DAP) – This is a daily payment to a Government funded aged care facility, paid periodically, for example monthly. This is not a refundable payment.

Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting’, provided to aged/frail clients and their carers. Includes clients with dementia and disabilities.

Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers.

Domestic Assistance – Help washing of clothes, dishes, floors, wet areas, ironing, minor meal preparation, vacuuming, changing bed linen, dusting, cleaning living areas.

Donor Funded – The purchase price, or entry contribution, of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation.

Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food and services for an additional charge.

Home Maintenance/Gardening – Assistance with replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs and gutter cleaning. May include window cleaning.

Independent Living Unit (ILU) – Sometimes referred to as a villa or apartment and located in a retirement village.

LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents.

Meals &/or Shopping – Delivery of daily cooked or frozen ready-to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping.

(CBC – meals or light refreshments provided at the centres).

Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication.

Multi Purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services.

NESB – Services offered to Non English Speaking Background older aged people and their carers.

Nursing &/or Palliative Care – Registered or Enrolled Nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care.

Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toiletting.

(CBC – personal care offered while client is at the centre.)

Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home.

RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation.

Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a Government funded aged care facility and refunded, minus agreed deductions, when leaving the facility.

Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services.

Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village.

Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in a retirement village, or purchase on a freehold basis.

Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility.

Retirement Living (RL) – The site has retirement living accommodation.

Secure Dementia Unit – Secure specialised ward, wing or unit for people with dementia and/or challenging behaviours.

Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates etc.

Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry, and personal care. Services may be provided on a fee for service basis.

Single Bedrooms with Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home.

Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs.

Social &/or Recreational Support – The client participates in social or recreational activities either in their home or at a community, day or recreational centre.

Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee for service basis without Government funding.

Supported Residential Service (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a Government funded facility but without the funding support. Transport – Organising or providing transport services such as bus, taxi, private car etc. (CBC – transport to and from the centre).

STEP 5

WHAT YOU NEED TO KNOW Managing services

Throughout your aged care journey, there may come a time where you need to make changes to the services you are receiving.

This may be because you’re going on a holiday or need to go into hospital and don’t need any services to be delivered while you’re away. Perhaps your needs have changed and your current supports no longer suit you. Or maybe you would like to change providers, either because you’re moving to a different area or because you’re not entirely happy with your current provider.

Managing Services

The process of making changes to your current services depends on the type of support you are receiving. However the first step should be to talk with your current provider.

Service providers have an ongoing responsibility to make sure you receive quality care and to respect your rights and preferences. They should monitor the services they provide under your care plan to ensure your needs and goals are being met. If there are significant changes in your care needs they can help you through the process of reviewing your supports.

Reviewing your needs and supports may mean that you need to have another aged care assessment. For example if you were originally assessed as having low level care needs but your mobility has decreased over time and you would like to access higher level supports.

You can request a reassessment by your local ACAT to determine if you’re eligible for higher level care. You must be reassessed to move on from CHSP supports and between different levels of Home Care Packages. Depending on the services you’re already receiving you may need to consider other options such as:

Reviewing your care plan to identify alternative support options and priorities, for example replacing informal supports with formal supports or consider additional support services such as support on weekends

Purchasing additional private services

Utilising residential care, either as short-term respite to complement your package or as a long-term option

If your current provider cannot offer the services or changes you want you can switch to a different provider that can meet your needs.

When choosing a new provider:

Take the time to research a new provider to make sure they can meet your needs

Contact My Aged Care to get a new referral code to give to your new provider and agree on a date to switch your services

Notify your current provider, in writing, to let them know you will be terminating your services with them and from what date

Be mindful that your current provider may charge an exit fee to cover any administrative costs. Exit fees may vary between providers and the amount should be clearly indicated in your care agreement.

Self-managing your HCP

The person who knows best about you and your needs, is you. After making decisions for yourself throughout your adult life, it makes sense that you would want to maintain that control by self-managing your Home Care Package (HCP).

You may decide to organise and manage the coordination of your own supports in your package rather than utilise a case manager that would commonly deal with your package on your behalf and direct the care and support you receive.

As a consumer, you have every right to exercise that freedom to self-manage your package.

Some people who self-manage their own package find they have more choice and control over their HCP than before.

Additionally, people who self-manage their care can cut down on the administration costs and case management fees that they would normally have to pay. This means more of your package funding can go towards the care and services you require.

When you self-manage your HCP, you get to choose an approved provider, pick and manage your support workers, decide when you want to receive these services and negotiate how much you pay for the provided services.

Working in partnership

Choosing to self-manage your own package doesn’t mean you are doing this all by yourself either. The provider you choose will assist you in receiving the correct care and services.

Your provider has an obligation to provide you with all the information you need to successfully self-manage your HCP and support you through the self-managing process.

You will work in partnership with your provider to decide how involved you want to be when it comes to managing your care.

This means you can set boundaries and expectations with your provider on what they should be covering and what tasks you will be organising. When considering self-management of your package, you need to consider whether you have the time and energy to undertake this role.

For instance, if you have been diagnosed with dementia, it may not be the best option for you. However, you can ask your partner or loved one to self-manage your package on your behalf.

It is important to keep in mind that some providers may have policies around self-management, so you should definitely shop around and enquire with providers about how they support clients who wish to self-manage their package.

Connect with independent support workers that fit your flow.

Mable is where you can choose from more than 13,000 approved and active independent support workers. With a wide range of profiles, find support that comes to you, when it suits you.

Resident Agreement

The Resident Agreement is a legal agreement between you and your aged care home.

Before you move in, an aged care home will offer you a Resident Agreement to sign, which may cover things like the services you will receive, the fees to be paid and the rights and responsibilities you have as a resident of the home.

Your Resident Agreement should include the following:

the policies and practices used to set your fees and charges; the level of daily fee you’ll be asked to pay;

any extra services you’ve agreed to receive, and their costs; any circumstances where you might be asked to leave and how the aged care home will help you find somewhere more appropriate; your rights and responsibilities as a resident in your new aged care home;

your aged care home’s responsibilities to you as a resident; how the aged care home will deal with any complaints you, your carer, friends or family may make; and

any other matters agreed between you and the aged care home’s manager, within the requirements of the Aged Care Act 1997.

Signing the agreement

If you choose to enter into a Resident Agreement, you don’t have to sign it at the time it is offered. You may want to take time to ask your friends, family, carer, financial advisor or legal practitioner for help to go through the agreement, although you don’t have to.

While there is no time limit for signing the Resident Agreement, it is in your best interest to finalise the Resident Agreement as soon as you can, as it covers your rights and responsibilities.

Since the Resident Agreement is a legally binding document, it’s important you understand everything in the document before you sign it.

If you have any questions, you should ask your new aged care home. It’s their responsibility to make sure the agreement offered to you is clear. You can also ask your family, friends, carer or a legal practitioner to help you understand the terms of your agreement.

If you understand your agreement and want to sign it, but are physically unable to, you can ask someone with the legal authority to sign on your behalf, such as someone who holds Power of Attorney for you.

Can I withdraw from the Resident Agreement?

Should you change your mind, you can withdraw from the Resident Agreement within 14 days of signing.

You will need to let your aged care home know straight away, in writing. You will still need to pay your care fees and charges for care you’ve received during the 14 days.

Changes can only be made to the agreement if both you and your aged care home agree.

Resident Agreement

Supported living

24-hour care in your own home

Supported living communities combine the best advantages of retirement villages and nursing homes, to provide a new and welcome choice for seniors.

In a supported living community you buy and have a leasehold title to your own home, as in many retirement villages.

However, unlike a retirement village, you’ll have access to various levels of personal care and nursing care, but this is provided in the privacy of your own home, a choice not available in nursing homes.

Care Communities

Some supported living communities promote themselves as ‘Care Communities’. These are unique villages with the look and feel of a retirement village and the care of a nursing home.

Run by approved providers, you can access Government funding for home care services offered in the comfort of your own self-contained home in the village or purchase private home care services through the provider..

No asset-testing or ACAT assessments

Acquiring one of these homes, which is not Government funded, is surprisingly easy. There is no need for asset testing or income testing, and also no need for an assessment by the Aged Care Assessment Team (ACAT) that nursing homes require.

If you already receive home support benefits before moving to a supported living community you can stay with your current provider.

Staff at supported living communities

Carers are always available to help out with daily housekeeping chores such as cleaning, vacuuming, clothes washing and ironing.

Registered Nurses can prepare suitable care plans individually tailored to your health care requirements, including, regular health checks, medication management, wound and skin care, palliative in home care, illness prevention, pharmaceutical support and medication reminders.

Maintain your social life

While some residential aged care homes don’t cater for couples, supported living communities can offer the capacity for couples to stay together in their own home, even if they require different levels of care.

The community centres offer many comfortable facilities, including lounge areas, libraries, television, games and activities rooms and tea and coffee facilities.

Choosing a supported living community

There are various factors which may determine your transition to a particular supported living community.

It’s important to remember, the facility you will be happiest at will not necessarily be the most expensive. The right community for you is the community where you feel ‘most at home’.

Extra services

Some aged care homes provide ‘extra services’, such as a higher standard of accommodation, increased entertainment options, and more diverse food choices.

Extra service homes have approval from the Australian Government to offer these additional hotel type services and they come at an additional cost to the resident.

‘Extra service’ only refers to the standard of accommodation, meals, food, and entertainment, and not to the level of care which is legislated to be of a high standard across all aged care homes.

Services delivered and cost may vary between providers and they should be outlined in your Resident Agreement.

In some cases, the whole of the home is ‘extra service’, while in others, a distinct part of that home, such as a separate building, wing or unit, is dedicated to extra services.

Some of the extra services you might be offered include: A bigger room internet daily newspaper satellite TV phone choice of meals selection of beverages including wines, beer, and spirits special therapies such as massage or aromatherapy leisure/entertainment facilities

Fees

Extra service fees are set by the provider and approved by the Australian Government. This is an additional charge on top of the basic daily care fee, accommodation payment, and any means tested fee.

Some providers may offer rooms with a non-optional extra service package. You can only take up the room if you agree to and pay for the extra services offered.

Other providers may offer extra services as an optional package that you can choose or cancel at any time.

In this case, switching from general residency to extra service residence within the same home, does not change the accommodation payment you have already agreed to when entering the home and the provider cannot charge a new or additional accommodation payment.

Additional services

All people in aged care homes have the option to purchase additional services, such as entertainment or lifestyle choices, for an extra fee. Providers can not charge additional service fees for anything that is part of the normal operation of the nursing home and you have to agree to these charges before they are being delivered.

Aged care homes that offer extra services are listed in the residential table starting on page 139.

Cultural services

Meeting the needs of all cultures

For many older Australians, leaving their home to move into residential care is a lifestyle change that can lead to an emotionally challenging experience.

This transition can become more challenging for older people from culturally and linguistically diverse (CALD) backgrounds requiring access to residential and community aged care services that are sensitive to meeting their specific cultural, spiritual, dietary and linguistic needs.

With an increasing ageing and migration population, it is essential that Australian aged care services and communities have the capacity to respond to the unique needs of people from CALD backgrounds.

Meeting the needs of the nation’s older people from CALD backgrounds has been a growing focus of the Australian Government.

Providing suitable cultural care has been associated with huge health and wellbeing benefits for this growing group of older Australians, which has led to the Government’s introduction of a number of initiatives.

Cluster facilities

Facilities with clusters for CALD older people generally consist of three or more residents from a similar background and staff who speak their language.

Cluster facilities also make an extra effort to focus on meeting the cultural, spiritual, dietary and social needs of CALD residents.

The aim of clustering is to:

Enhance the quality of care provided to residents from CALD backgrounds in residential aged care facilities

Promote and facilitate access to residential aged care facilities for people from CALD backgrounds

Enable residents to observe religious, spiritual, cultural and personally significant events

Improve communication between staff and residents

Maintain dietary customs according to the CALD backgrounds of residents’ religious and cultural preferences

Provide social and activity programs that appropriately cater for the needs and interests of CALD residents

There are also culturally specific aged care facilities that have formally entered into a contract with the Australian Government to, wherever possible, meet the needs of a specific cultural group.

Partners in Culturally Appropriate Care

Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities.

The PICAC initiative has resulted in:

More aged care service providers delivering culturally appropriate care to older CALD people

Better access for older CALD people to culturally appropriate residential and community care services

Older CALD people having a greater capacity to make informed decisions about residential and community based aged care

To find out more about PICAC across Western Australia, contact WA PICAC member, Fortis Consulting, by calling 08 9300 3165.

Breaking language barriers

Healthcare professionals in General Practice treat patients from a diverse range of cultural and linguistic backgrounds.

A significant proportion of the Australian population speak a primary language other than English and patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans. They may also have a decreased understanding of their diagnosis, and overall, less satisfaction with their care. Access to high quality medical interpreter services may improve the quality of care for these patients.

The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Government. The service covers more than 100 languages and is available 24/7 on 13 14 50.

See pages 139 –142 for a list of aged care homes and home care package providers in WA who can meet the needs of people from a range of cultures.

Cultural services

Special needs groups

Special needs groups

There

are a number of groups of people that the Government recognises as ‘special needs’ groups when it comes to aged care services.

Aged care providers are required to consider the needs of these groups in the provision of care:

Aboriginal and Torres Strait Islander (ATSI) – The care needs of older ATSI people can be quite specific and there is a cultural element that needs to be considered in the delivery of care. See page 139 for an overview of service providers that have indicated to cater for ATSI clients.

Care leavers – A care leaver is a person who, as a child or youth, spent time in institutional care or other types of out of home care like orphanages, children’s homes or foster care. Because of their experiences in institutionalised care, aged care has been flagged as an area that can cause distress and anxiety.

Culturally and Linguistically Diverse people (CALD) – Aged care services that cater specifically for people who are culturally and linguistically diverse might have staff that speak a foreign language, have specific cultural activities or meet spiritual needs.

The ‘National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds’ strategy helps providers deliver quality care and aims to make culturally appropriate aged care more accessible. See page 139 for a list of culturally appropriate homes and services.

Disability – If you have a disability, are over 65 years of age and currently receive support through the National Disability Insurance Scheme (NDIS), visit ndis.gov.au or phone 1800 800 110 to find out what services are available to you.

Financially disadvantaged – If you have genuine difficulty paying aged care fees and charges, financial hardship provisions may apply These allow for your fees and charges to be reduced or waived.

Homeless – If you are currently homeless, or if you’re at risk of becoming homeless, there are Government funded services that can help solve your housing problems, or assist with financial or legal issues.

LGBTIQ – Through the National LGBTI Ageing and Aged Care Strategy, the Government aims to ensure lesbian, gay, bisexual, transgender, intersex and questioning (LGBTIQ) people have access to the same options in aged care that are available to all Australians. Rural & Regional clients – Services offered in rural and regional areas will depend on the needs of the whole community and sometimes aged care, health and community services are combined to meet local health needs.

Veterans – Veterans have a ‘special needs’ status to support complex medical requirements including high levels of emotional and cultural support in old age, as a result of a veterans’ wartime experience. Contact the Department of Veterans’ Affairs on 1800 838 372 or visit www.dva.gov.au for information about support for veterans.

Community Visitors Scheme

Older Australians experience high rates of loneliness and social isolation but there are different initiatives to improve social connectedness and encourage interaction in the community.

One example is the Community Visitors Scheme (CVS), which targets loneliness and isolation amongst older Australians through companionship. The initiative from the Department of Health uses volunteer visitors to meet with people on a regular basis to provide friendship and social inclusion.

As Australia’s population ages and people are living longer, the CVS is becoming incredibly important for social interaction and life changing engagement.

The CVS improves quality of life to all involved with the program and has been proven to combat loneliness and isolation occurring in residential aged care or at home.

Older people who would benefit from the CVS include people who have little contact with family or friends, are isolated from their own culture or heritage, have issues with their mobility which prevents them from participating in social activities, or other personal issues that might make it difficult to engage socially.

What service is provided?

Under the Scheme, a volunteer will visit at least once a week for an hour. The CVS tries to connect like-minded individuals and recipients with similar hobbies, interests and likes to facilitate a good friendship.

There are a number of different types of volunteer visits under the CVS: A residential volunteer visits a participant for a one-on-one visit at a residential aged care facility.

Group residential volunteers visit a small group of residents at a residential aged care facility who have similar interests, like gardening or knitting.

A home care volunteer visits a CVS recipient with an approved Home Care Package at their home once a week for one-on-one interaction. Volunteers are not visiting to monitor your standards of care from your aged care service provider, be involved in any of your financial affairs, access your personal or care record information, provide any form of nursing or personal care, or follow up a complaint about your care. Think of your volunteer visitor as a dear friend that has come over for a cup of coffee and a chat.

To be eligible for the CVS, you have to be an older Australian who is at risk of or experiences loneliness, isolation or cultural loneliness. However, you have to be receiving Government subsidised residential aged care or a Home Care Package to be eligible for visits.

For further information about the program in Victoria, contact the Southern Migrant and Refugee Centre (SMRC) on 03 9767 1900 or visit smrc.org.au/community-visitors-scheme.

Community Visitors Scheme

Advocacy

Supporting the rights of older people

Most of the time aged care services work well and the people who use them are happy with the service they receive.

However, sometimes a problem may arise, and you may need help to speak up and have the problem resolved.

Many people feel uncomfortable raising a complaint or concern, but it is important to address your concerns early and not leave it to escalate.

This can be particularly difficult if your complaint is about the care or services that you are dependent upon for meeting your most basic needs.

Nevertheless, we live in a society where each and every one of us, regardless of our age, has rights as citizens and individuals.

Advocacy

If you feel unsure or unable to address your concerns with the service provider, you can ask an advocacy service to help you.

An aged care advocate can assist you to exercise choice and control over your care services and work with you and your family on the best way to address your concerns with a provider.

Their services are usually free and they can give you information, advise, and support you to express your concerns or even speak on your behalf.

They will aim to achieve the best possible outcome for you.

An advocate can:

Help you understand your rights and responsibilities

Listen to your concerns and discuss your options

Support you and give you confidence in addressing a concern

Raise a concern with the service provider or speak on your behalf

Advice is generally provided on consumer rights, human rights, aged care rights and responsibilities, financial exploitation, substitute decisionmaking, and elder abuse prevention and response

Advocates can assist with negotiating changes to your care plan, ensuring the needs of people from culturally diverse backgrounds are met.

They also deliver specialist community education, such as self-advocacy and how to meet the needs of people with dementia and special needs.

There are free and independent advocacy services in every State and Territory that provide telephone advice, community education and other assistance for older people.

The Older Persons Advocacy Network (OPAN) is a national network of nine State and Territory organisations that have been successfully delivering advocacy, information and education services to older people in metropolitan, regional, rural and remote Australia for over 25 years.

The Australian Government funds OPAN to deliver the National Aged Care Advocacy Program across the country. Call 1800 700 600 to speak with an aged care advocate in Western Australia or visit at opan.com.au .

Carer support

Elder abuse

There are heartbreaking stories of older people being mistreated by the people they trust and who are closest to them.

Like the case of the 85 year old gentleman who appointed a distant relative as his Power of Attorney. He was neglected, unable to return to his own home, and large amounts of money was taken out of his bank account without his permission.

Or the woman who became depressed and fearful because her addict son abused her verbally and psychologically, took her possessions, and isolated her socially.

Elder abuse is defined as any act which causes harm to an older person and is carried out by someone they know and trust, such as a family member or friend.

The abuse may be physical, social, financial, psychological, or sexual, and can include mistreatment and neglect.

Elder abuse can happen to anyone. A report from the World Health Organisation (WHO) suggests that the number of people experiencing elder abuse could be as high as one in ten.

As our population ages, the number of people affected by elder abuse is also expected to rise.

If you need information or advice about elder abuse, contact the National ELDERHelp line on 1800 353 374.

Carer support

There are over 2.65 million unpaid carers across Australia. The caring role is a valuable and rewarding job but also a tough one, often balancing work, family and friends while making sure your loved one is well looked after.

With more older Australians looking to stay at home longer, more family and friends of older people are finding themselves in a carer role than ever before.

Being a carer can have a huge impact on your life, and physical and mental wellbeing – as well as being isolating at times.

There are some great support options available to assist you with practical and emotional support and you may be eligible for financial support from the Australian Government.

Support groups and counselling services

Community run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups may be organised around caring for someone with a particular need (such as Parkinson’s or dementia).

Support groups are an opportunity for you to connect with other carers who are or have experienced situations similar to yours, and a place to share experiences and advice.

Carer support groups are completely confidential and can also help you to: Discover new information

Get along to education or training workshops

Participate and get involved in activities

Head along to relaxing outings

Support lines

There are also a number of support lines and websites to assist carers just like you in looking after older people.

Some helpful support services include:

Carer Gateway – 1800 422 737 – helps you find local support services, gives advice on a range of topics such as health and wellbeing, financial and legal considerations, and can connect you with other carers

National Dementia Helpline – 1800 100 500 – provides information and support about dementia, connect you to support services in your area as well as provide emotional support to help manage the impact of dementia

Carers Australia – 02 6122 9900 – runs support programs including short term counselling for carers with qualified counsellors

Relationships Australia – 1300 364 277 – offers a range of services such as counselling and mediation, by phone, online and face-to-face

Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling

To find out more about financial support for carers, contact Services Australia online on servicesaustralia.gov.au or call 13 27 17.

www.AgedCareGuide.com.au

Memory change – is it dementia?

Are you concerned about lapses in memory or other changes in your thinking or behaviour, or in someone close to you?

Changes like these can have a number of possible causes, including stress, depression, pain, chronic illness or medications.

See your doctor if you, or someone close to you, are experiencing these kinds of difficulties. Receiving a diagnosis is important because the underlying cause may be treatable.

However, major changes in memory are not normal at any age and should be taken seriously.

What is dementia?

Dementia is a general term to describe problems that involve progressive changes in memory, thinking, behaviour, and the ability to perform regular daily activities.

There are more than 100 different types of dementia. The most common types are:

Alzheimer’s – which attacks the brain resulting in impaired memory, thinking and behaviour

Vascular dementia – caused by poor blood flow to the brain, depriving brain cells of nutrients and oxygen needed to function normally

Parkinson’s related dementia – a chronic, progressive neurological condition, which in later stages can affect cognitive functioning

Frontotemporal dementia – a disorder causing damage to brain cells in the frontal and temporal lobes, resulting in decline in social skills and emotional apathy. Behaviour and personality changes often occur before memory loss and speech problems

The early signs of dementia may include: memory loss – particularly recent memories or experiences, confusion with time or place, changes in mood and personality, difficulty with planning or problem solving, and difficulty in completing familiar tasks.

Dementia can happen to anybody but is much more common after the age of 65. Dementia is not a normal part of ageing.

Dementia and aged care

For people with dementia, their memory loss affects their adjustment to new places and persons. The move to residential care should be considered before a crisis forces a more urgent response.

Good care depends on how well the care facility responds to the residents’ individual needs, including their physical, social and mental wellbeing.

Where can I get help?

Support is vital for the person with dementia, as well as family members. Although the effects of dementia cannot yet be stopped or reversed, an early diagnosis gives families a chance to access services and plan for the future.

Dementia support

There are a number of organisations that offer support, information, education and counselling to people affected by dementia. The National Dementia Helpline offers advice and counselling on 1800 100 500 or dementia.org.au, or read on for information about how the Dementia Behaviour Management Advisory Service (DBMAS) can help.

Changed behaviours

Behavioural change can occur for people with dementia, with many people experiencing changes to mood, thought, language, daily function or movement. The individual’s response to a particular circumstance or situation may alter or reduce as the dementia progresses.

Changed behaviour as a response to a person’s dementia may reduce quality of life for the person living with dementia and can contribute to carer or care worker stress. It is important to take steps to support the person living with dementia and the people that provide care to them.

Dementia Behaviour Management Advisory Service (DBMAS) can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers.

Changed behaviours may include:

Anxiety

Depressed mood

Hallucinations

Restlessness

Aggression

Sleep disturbance

Inappropriate toileting

Specialised support

Eating difficulties

Repeated calling out

Repetitive questioning

Wandering

Hoarding

Resistive to care

Unwanted sexualised behaviour

Dementia Behaviour Management Advisory Services (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family and health and aged care professionals to better understand and respond to individual changes in behaviour and emotions.

The service can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. It offers specialised support, assessment, intervention and advice to assist carers and care workers of people with dementia where behaviours may impact on their care.

DBMAS has a multi-disciplinary team of experienced health care professionals such as registered nurses, social workers, clinical psychologists, geriatricians, speech pathologists, and dietitians.

DBMAS is committed to providing culturally sensitive and effective communication. If you require an interpreter service, you can call the Translating and Interpreting Service on 13 14 50 and ask them to contact the DBMAS service.

For more information, contact DBMAS on 1800 699 799 or visit dementia.com.au

End of life care

Whether you live in your own home or in a residential aged care home, when the end of life approaches you may require additional support.

The primary goal of palliative care is to provide supportive care and improve the patient’s quality of life by addressing any painful or distressing symptoms.

Palliative care is divided into three subgroups:

1. Primary care – For people who only require services from their primary health care professional(s).

2. Intermediate care – Advice is provided by specialist palliative care services but care is still given by health care professional(s).

3. Complex care – This group requires care from specialist practitioners. Patients are commonly referred to specialist palliative care services where they will receive the required care.

There are a number of different services that can offer extra support both at home or in a nursing home setting.

Services to help at home

Services that may help you to stay in the comfort of your own home can include:

A qualified nurse to dress a wound or provide continence advice; Household jobs like cleaning, clothes washing and ironing;

Help with bathing or showering, dressing, hair care and going to the toilet;

Meals and other food services – assistance with preparing and eating meals, or help for those with special diets; and Helping to travel to shopping centres or appointments.

Thinking about planning ahead?

End of life care

Today we are encouraged to plan ahead. Pre-planning your funeral gives you the assurance that your choices will be acted upon. Pre-paying your funeral gives you a fixed price so your family won’t be faced with the burden of any increases to these costs. Feel true peace of mind knowing that the emotional and financial stress of arranging your funeral will be taken care of.

Seniors Card members receive $250 * off the total cost of the Pre-Paid Plan.

End of life care

Palliative care in a nursing home

For palliative care in a residential aged care setting, the Government has developed a series of guidelines, which provides support and guidance to residential aged care facilities in providing palliative care.

The Guidelines for a Palliative Approach in Residential Aged Care outline three forms of palliative care in residential aged care, which include: A palliative approach – Aims to improve the quality of life for residents with a life limiting illness. This can be done by reducing their suffering through early identification, assessment and treatment of pain, and handling their physical, cultural, psychological, social and spiritual needs. The underlying philosophy is a positive and open attitude towards death and dying. Specialised palliative service provision – Involves referral to a specialised palliative team or health care practitioner. End of life (terminal) care – This form of palliative care is appropriate when the resident is in the final days or weeks of life and care decisions may need to be reviewed more frequently.

Family and friends

Providing end of life care can be particularly intense for family and friend carers.

While managing their own grief and the grief of others, carers will be providing high level physical and emotional support that a patient needs at the end of life. Palliative care not only supports patients, but also their friends and families.

For more information about palliative care services, talk to your GP or contact your community health centre.

Organisation & Business Reference Index listed alphabetically

This section only includes organisations and businesses who have chosen to promote with Aged Care Guide

We’re here to help every step of the way. Talk with us to find out more. Scan the QR code, call 1300 437 527 or visit opalhealthcare.com.au