DPS Guide to Disability Support New South Wales & ACT 2020 - full version by DPS Publishing

Disability Support

DPS GUIDE TO

Everyone deserves the chance to reach their full potential Your Journey Choice and Control Information and Supports

New South Wales & ACT 2020

DisabilitySupportGuide.com.au | TalkingDisability.com.au |

/ TalkingDisability |

@TalkDisability_

CHRIS ENJOYING HIS NEW HOME4LIFE

COMPASS HOUSING SERVICES

Specialist Disability Accommodation As a Specialist Disability Accommodation Provider, Compass ensures that residents have their own safe space to live, for as long as they need and that their accommodation requirements are fully supported. Learn more at www.compasshousing.org/specialist-disability-accommodation

Welcome home Chris!

Quick Guide

Use this ‘Quick Guide’ to go straight to the back half of the book to find information about support services and directory tables of disability service providers in NSW & ACT.

Therapists & Specialists Behavioural support Dietitians/nutritionists Early intervention Professionals Occupational therapists Pediatricians Physiotherapists Psychologists Speech therapists Therapeutic supports ACT Provider Directory NSW Provider Directory

In Home & Community Support

69 69 70 70 71 71 72 72 73 73 74-76 77-89

Assistance with personal activities 94 Child care 95 Community access and inclusion 97 Home maintenance and gardening 98 In home support 98 Life skills 99 Meals and shopping 103 Multicultural support 103 Respite 104 Sports and recreation 105 Transport 106 Travel and holidays 106 ACT Provider Directory 108-109 NSW Provider Directory 110-118

24-hour emergency accommodation 122 Housing and public housing 122 Long term accommodation 124 Respite 124 Shared living 124 Short term accommodation 125 Specialist Disability Accommodation 125 Supported independent living 126 Tenancy 126 ACT Provider Directory 127 NSW Provider Directory 128-130

Assessments 133 Case coordinators 133 Education support 133 Employment support 134 Financial services 135 Intervention support 135 Plan managers 136 Support coordinators 137 ACT Provider Directory 138-139 NSW Provider Directory 140-148

Accommodation 119

Advisors 131

Equipment & Technology 149 Aids and equipment 151 Assistive technology 152 Communication equipment 152 Educational toys 153 Healthcare products 154 Home modifications 154 Mobility equipment 154 Vehicle modifications 154 ACT Provider Directory 155-157 NSW Provider Directory 158-164

Mental Health 165

Mental health support 167 Helplines 167 Mental health nurses 168 Psychologists 168 Psychiatrists 168 Psychosocial support 169 Social workers 169 Support groups 170 ACT Provider Directory 171 NSW Provider Directory 172-175

Contents Start your NDIS journey - flow chart.............................................................................................................................. 2 From the Managing Editor............................................................................................................................................................ 3 Purpose of this Guide/How to use.................................................................................................................................... 4 About disability support services....................................................................................................................................... 5 Useful phone numbers and websites.......................................................................................................................... 7

Definitions and often used terms/Abbreviations.............................................................................. 8 -9 Types of disabilities................................................................................................................................................................................ 12

Disability at different ages. ........................................................................................................................................................ 14 Understanding the NDIS............................................................................................................................................................... 22 Eligibility/How to apply for the NDIS........................................................................................................................ 23 Partners of the NDIS............................................................................................................................................................................. 24 Early intervention under NDIS............................................................................................................................................. 28 Planning meeting and your first plan...................................................................................................................... 32 Planning meeting checklist...................................................................................................................................................... 37

What support can I get.................................................................................................................................................................... 39 What is Core support?....................................................................................................................................................................... 41

What is Capital support?............................................................................................................................................................... 42 What is Capacity building support?............................................................................................................................ 43 Managing your plan............................................................................................................................................................................. 48 NDIS pricing....................................................................................................................................................................................................... 51 Financial support....................................................................................................................................................................................... 53 Education............................................................................................................................................................................................................... 54 Employment and volunteering options.............................................................................................................. 55 Companion Card........................................................................................................................................................................................ 57 Accessible transport............................................................................................................................................................................. 57 Disability advocates.............................................................................................................................................................................. 60 Carer support................................................................................................................................................................................................... 61 Diversity.................................................................................................................................................................................................................... 63 How to read the tables. ................................................................................................................................................................... 65 ACT and New South Wales area map....................................................................................................................... 66 Therapist & Specialists...................................................................................................................................................................... 67 Therapists & Specialist Directory...................................................................................................................................... 74

In Home & Community Support....................................................................................................................................... 91 In Home & Community Support Directory..................................................................................................108

Accommodation....................................................................................................................................................................................119 Accommodation Directory....................................................................................................................................................127

Advisors................................................................................................................................................................................................................131 Advisors Directory................................................................................................................................................................................138

Equipment & Technology. ......................................................................................................................................................149 Equipment & Technology Directory.......................................................................................................................155

Mental Health.............................................................................................................................................................................................165 Mental Health Directory.............................................................................................................................................................171 Index..........................................................................................................................................................................................................................176

Feature stories

Tegan’s story – A girl’s best friend........................................................................................................................10 Christina’s story – “It made me realise how much I am capable of”............19 Natalie’s story – Accessing supports when living rural......................................................30 Jane’s story – Being an adaptable and resilient parent.....................................................46

DisabilitySupportGuide.com.au

Start your NDIS journey here I am new to NDIS

I have NDIS approval

Check if you are eligible and apply for funding

Get ready for your planning meeting

Contact NDIA

1800 800 110 or visit DisabilitySupportGuide.com.au Read more on page 23

Read more on page 35

NDIS – National Disability Insurance Scheme

From the Managing Editor DPS Guide to Disability Support NSW & ACT 2020

Printed December 2019 RRP $12.95, incl. GST Managing Editor Margot White

margot.white@dps.com.au Chief Executive Officer Michelle Beech

It’s my pleasure to welcome you to the second edition of the DPS Guide to Disability Support NSW & ACT.

A publication to help you find your way through the many different options and considerations when learning about and searching for disability support.

You may be on the search for information about disabilities or trying to find out how to access Government funding. Or you

may be looking to find local support services to help out at home, develop new skills or help you be part of the community when living with disability.

As a parent of a child on the autism spectrum, I know what it’s like to feel overwhelmed and confused by the enormous amount of information, as well as the long journey, from the first inkling at two and a half that ‘something wasn’t right’, to an official diagnosis just shy of his eighth birthday.

Having experienced the long road of countless visits to specialists and therapists, going

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through numerous assessments in search for a diagnosis, then working through all

the different support options out there and finding the best one for us while trying to

access the NDIS and preparing for our first plan, I know just how much a support guide like our DPS Guide to Disability Support can help.

The disability journey is unique to each and every person and their family and carers, and we know that everyone enters the path of information gathering and decision

making at different stages. But, for almost everyone on the disability journey, one thing is clear: navigating the maze of disability support services can be overwhelming and every situation is unique.

In a time when emotions are high and you really should be able to focus your attention on making sure you and your loved one receive the best supports possible, you

shouldn’t have to spend endless hours researching how an occupational therapist can help your child or who to contact for information about modifying your home to help you live independently.

With the knowledge that no two people face the same challenges or have the same needs, and knowing the importance of being able to find the best support for your

The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. Images within this publication may have been altered from their original format. Images: Shutterstock.com © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® D isability Support Guide trademark, DPS Guide to Disability Support is pending registration.

circumstances in order to make informed choices, we have developed this Guide alongside our online resource DisabilitySupportGuide.com.au.

We have collected all the information you need in one go-to-place, explaining what is

involved and what you can expect. Amongst the information you’ll also find a handful of consumer stories from people who have travelled the road to supports before you and were willing to share their experiences.

On top of that we have included an extensive list of service providers to help you reach your goals and live your best life with the right supports in place.

So, whether you are searching for yourself, a child, a partner, parent, friend or other

loved one, on how to access Government funding, the DPS Guide to Disability Support

is here to help you live your best life with the right supports and information.

And when you’re ready to share the story of your disability journey, please contact me on 08 8276 7999 or send me an email at margot.white@dps.com.au.

Margot White – Managing Editor DisabilitySupportGuide.com.au

Purpose of this Guide The number of Australians living with disability under the age of 65 is growing. It is expected that the number of people receiving support from the National Disability Insurance Scheme (NDIS) will increase to 460,000 by 2020. The Australian Government is working with the

With these big industry changes and the

for those in need now and into the future.

the decision to apply their more than 20 years

disability sector to improve and set up supports Part of the Government’s dedication to the

impacts to consumers, DPS Publishing made knowledge of providing the Guide to Aged

improvement of the current and future

Care into a State and Territory focused guide

ongoing roll out of the NDIS.

Disability Support.

disability supports is the introduction and

for disability, known as the DPS Guide to

The national program is the new way of

Just like the much-loved DPS Guide to Aged Care,

their families and carers and aims to build skills

a starting point for people with disability, their

community. Most importantly, the NDIS gives

matter what stage of the journey you are at.

you receive.

needs and position in what is often a confusing

providing support for people with disability,

the DPS Guide to Disability Support will offer

and capability so you can participate in your

families, carers and even service providers, no

you more choice and control over the supports

It will help you navigate and understand your

and overwhelming time, and help create some order among the confusion.

How to use the Guide Inside these pages, you’ll find relevant, up-to-

The tables are particularly handy for discovering

your journey. From navigating the NDIS and

providers offer, if they deliver their services in a

date and accurate information to assist you on learning about the different types of disabilities, right through to finding disability supports that suit your needs.

In the first half of the Guide you will find

information articles on a range of topics,

alongside inspiring feature stories from fellow

Australians who share their journey of navigating the system and seeking disability supports for themselves or their loved one.

In the back half of the book, starting from page 67, you’ll find six sections covering

Therapists & Specialists, In Home & Community

Support, Accommodation, Advisors, Equipment

& Technology and Mental Health. These sections provide useful information about some of the most commonly searched support services. These colour coded sections also include

directory tables of a number of providers that have verified their listings with DPS,

indicating that they deliver services in ACT or New South Wales. 4

DPS Guide to Disability Support NSW & ACT 2020

the specific supports different disability

practice or can come to you, as well as what age groups they focus on.

To get an understanding of how to read the

pages as well as a map showing the breakdown of regions go to pages 65 - 66.

As the newest product from a multiplatform media company, the DPS Guide to Disability

Support also interconnects with our online

resource: DisabilitySupportGuide.com.au. Here you can find a complete overview of

providers and services registered for ACT and

New South Wales. Search the listed ‘DSG Web

ID’ from any provider inside the Guide to locate

more information about who they are and what they offer. Simply enter the ‘DSG Web ID’ in

the search bar on the homepage to find more information on our website.

About disability support services For some people with disability life can be made easier when they have access to support. In Australia, there are lots of support options available, depending on the type of disability that you have and where you live. Informal support One of the most commonly used types of

disability support is informal support. Any help you’re receiving from family, friends and social networks and that you’re not paying for is considered informal support.

If you are using informal support it can still

be useful to have a system in place, such as a calendar or spreadsheet, to coordinate who

helps out with what and when, to ensure you have support when you need it.

There is also support available to help your carer look after you or to help them when they are unable to support you because of illness or if they need to take a break.

You can read more about carer support on page 61.

This can range from in home support, such as

Formal supports

other settings such as disability support officers

There is a large range of for-profit and

not-for-profit disability support services in

New South Wales and some in the ACT that

can provide support for people with disability.

These range from smaller organisations such as

local churches and community organisations to larger national operators.

Formal supports can be a good way to get

focused assistance, such as medical support, therapies, domestic assistance or personal

occupational therapy, through to support in to help young people navigate school and family situations.

The Government also provides funding to

access groups that can provide social support

for parents and carers of people with disability. This can be an important aspect of helping people with disability enjoy a fulfilling life,

including being able to interact with peers to the best of their ability.

care, provided by experienced and trained support workers.

To discover the range of formal disability support providers and services available to you, go to page 67 or head to

DisabilitySupportGuide.com.au

Government funded services If you have a disability you may be eligible

for disability support through Government funded services.

Disability support services can help: • develop skills

• (re)gain independence • (re)gain confidence

• support you in every day tasks • access aids or equipment

• direct you to further supports DisabilitySupportGuide.com.au

If you are not sure about what sort of services

The National Standards are in place to make

from, it can be worth speaking to your doctor.

of the planning and delivery of support services

you or the person you care for could benefit

They can help you to design a care and support plan taking into account your current and

future needs. They can also direct you to local service providers.

National Standards for Disability Services To help ensure you are accessing the same

disability services and support as everyone else right across the nation, the Australian Government has created some guidelines

known as the National Standards for Disability Services (National Standards).

Designed with the help of people with

disability, families, friends, carers, service

sure that people with disability are at the centre so that you are given the opportunity to take control of your life.

National Disability Strategy Like the National Standards for Disability

Services, the National Disability Strategy (the

Strategy) works to protect and promote your human rights.

As a 10 year national plan, the Strategy hopes to improve the services and supports you access, address disability issues, guide Government activity across mainstream and disability

specific areas of public policy and create a more inclusive Australia.

providers, advocacy organisations and peak

The National Standards help maintain the

disability bodies, the National Standards focus

quality of disability services and encourage

on the rights and outcomes of people with

disability by encouraging choice and control.

choice and control for people with disability

The National Standards also help maintain the quality of disability services by ensuring they: 1. Promote your individual rights to freedom of expression, self-determination and

decision-making, as well as actively prevent

abuse, harm, neglect and violence of people with disability.

2. Work alongside you, your family, friends

and carers to promote opportunities for

meaningful participation and active inclusion in society.

3. Plan, deliver, assess and review services and supports to ensure they help people with

disability build on your strengths and reach your goals.

4. Seek regular feedback as a basis to inform individual and organisation-wide service reviews and improvement.

5. Manage the service in a transparent, fair, equal and responsive way.

6. Ensure effective and accountable service

management and leadership to maximise outcomes for all individuals.

The Strategy has five main focus areas to help support you:

⃝ Making sure your community is inclusive and accessible

⃝ Protecting you from discrimination, violence, abuse and neglect

⃝ Offering you financial security

through employment, housing and business opportunities

⃝ Ensuring you have equal rights to

participate in lifelong learning including early childhood education, vocational

training, additional education and transition into employment.

⃝ Maintaining your health and wellbeing

through health services and promotion

Overall, the National Standards for Disability

Services and National Disability Strategy help

you feel supported at all stages of your life by ensuring high-quality services are available

to help you reach your potential within your local community.

DPS Guide to Disability Support NSW & ACT 2020

Useful phone numbers and websites Below is a list of phone numbers and websites of a range of national, ACT and New South Wales organisations that may be able to help you get started on your disability journey. National

Carers Australia. ...........................................................................................................1800 242 636 carersaustralia.com.au Carer Gateway................................................................................................................1800 422 737 carergateway.gov.au Centrelink - Disability, Sickness & Carers Line........................................... 13 27 17 humanservices.gov.au/individuals/centrelink Deafness Forum of Australia..........................................................................02 6262 7808 deafnessforum.org.au Department of Health .......................................................................................... 02 6289 1555 health.gov.au Department of Human Services.............................................................................. 13 24 68 humanservices.gov.au Department of Social Services..................................................................... 1300 653 227 dss.gov.au Department of Social Services Early Intervention Helpdesk.............................................................1800 778 581 dss.gov.au/disability-and-carers/ programmes-services/for-people-with-disability Disability Advocacy and Complaints Service..................................1800 555 630 First People’s Disability Network.............................................................. 02 9267 4195 fpdn.org.au

Australian Capital Territory

ACT Companion Card............................................................................................. 02 6205 4333 communityservices.act.gov.au/companion_card ACT Disability Aged and Carer Advocacy Service...................02 6242 5060 adacas.org.au ACT Down Syndrome Association . ........................................................ 02 6290 0656 actdsa.org.au ACT Mental Health Consumer Network.............................................02 6230 5796 actmhcn.org.au Advocacy for Inclusion........................................................................................ 02 6257 4005 advocacyforinclusion.org Canberra Blind Society......................................................................................... 02 6247 4580 canberrablindsociety.org.au Disability Aging and Community Care Services ......................02 8004 8412 daaccs.com.au Ethnic Disability ACT Inc..................................................................................... 02 6255 2671 ethnicdisabilityact.weebly.com Guide Dogs NSW/ACT. ........................................................................................... 02 9412 9300 www.guidedogs.com.au

New South Wales

Autism NSW......................................................................................................................02 9402 9202 autismnsw.com Blind Citizens NSW................................................................................................... 1800 033 660 bca.org.au Brain Injury Australia..............................................................................................1800 272 461 braininjuryaustralia.org.au Carers NSW........................................................................................................................ 1800 242 636 carersnsw.org.au Council for Intellectual Disability. ............................................................1800 424 065 cid.org.au Deaf Society NSW.......................................................................................................1800 893 855 deafsociety.org.au Disability Advocacy NSW...................................................................................1300 365 085 da.org.au Disability Learning and Support NSW................................................. 02 7814 3879 education.nsw.gov.au/teaching-and-learning/ disability-learning-and-support Down Syndrome NSW............................... (Sydney Metrolitan) 02 9841 4444 (Outside Sydney Metro) 1800 811 629 downsyndromensw.org.au

Independent Living Centre............................................................................ 1300 885 886 ilcaustralia.org.au Lifeline. ................................................................................................................................................ 13 11 14 lifeline.org.au Medicare............................................................................................................................................ 13 20 11 humanservices.gov.au/individuals/medicare National Continence Helpline...................................................................... 1800 330 066 continence.org.au National Dementia Helpline.......................................................................... 1800 100 500 dementia.org.au National Disability Insurance Agency.................................................. 1800 800 110 ndis.gov.au National Disability Services.............................................................................02 6283 3200 nds.org.au People with Disability Australia................................................................. 1800 422 015 pwd.org.au Relationships Australia.........................................................................................1300 364 277 relationships.org.au Translating and Interpreting Service..................................................................13 14 50 tisnational.gov.au

Marymead Autism Centre................................................................................. 0455 276 107 marymeadautismcentre.org.au Multiple Sclerosis Ltd ............................................................................................ 1800 042 138 www.ms.org.au Brain Injury Australia.............................................................................................. 02 6282 4411 braininjuryaustralia.org.au/services National Disability Services ACT................................................................02 6283 3200 nds.org.au People with Disabilities ACT...........................................................................02 6286 4223 pwdact.org.au Public Trustee and Guardian......................................................................... 02 6207 9800 ptg.act.gov.au Spinal ACT..........................................................................................................................02 6290 1984 spinalact.org Women with Disabilities ACT....................................................................... 0468 324 695 wwdact.org.au

Guide Dogs NSW/ACT. ........................................................................................... 02 9412 9300 guidedogs.com.au Multicultural Disability Association of NSW..................................1800 629 072 mdaa.org.au Multiple Sclerosis Ltd ............................................................................................ 1800 042 138 www.ms.org.au Muscular Dystrophy NSW..................................................................................1800 635 109 mdnsw.org.au NSW Companion Card.......................................................................................... 1800 893 044 companioncard.nsw.gov.au Physical Disability Council of NSW............. (Sydney Metro) 02 9552 1606 (Outside Sydney Metro) 1800 688 831 pdcnsw.org.au Public Guardian NSW............................................................................................ 02 8688 6070 (NSW regional callers) 1800 451 510 publicguardian.justice.nsw.gov.au Regional Disability Advocacy Service .................................................1800 250 292 rdas.org.au Spinal Cord Injuries Australia........................................................................ 1800 819 775 scia.org.au DisabilitySupportGuide.com.au

Definitions and often used terms When going through all the information provided to you, you may come across some words you have not heard before or you are unsure of what they mean. We’ve put together a list of ‘definitions and often used terms’ where we explain the meaning of these words. Access requirements – Criteria that need to be met for

Eligibility – Whether a person is able to receive support

on page 22.

Early Childhood Early Intervention (ECEI) – Supports

someone to become a participant of the NDIS. Read more Accessible – A place that is able to be reached, entered or used by every individual including those with disability, usually by elevators, ramps or chair lifts.

Advocacy – A person or organisation that acts as a voice and

through the NDIS.

available under NDIS for children under the age of seven

years to help reduce the effects of disability, improve their skills and limit the need of assistance in later life. Find out more on page 28.

supports your rights. Advocates campaign and speak up for

Formal support – When you pay someone to help you

Agency managed – One of the funding options available

or preparing a meal. You may find these people through

see ‘Plan managed funding’ and ‘Self managed funding’.

help you.

Assistive technology – A product, device or equipment

are documented in your individual plan and must meet your

functional abilities.

Government funded – Money or funds made available by

social change, equal rights and opportunity.

with activities like going to the shops, helping you shower

where the budget in your plan is managed by the NDIA. Also

an agency or your service provider sends these people to

Read more about plan management options on page 48.

Funding – Supports paid for under the NDIS. These supports

that helps maintain, increase or improve your skills and

goals and needs.

Capacity building support – Funding for therapies and

the State/Territory or Federal Government.

Also see ‘Capital support’ and ‘Core support’.

and social networks with activities like cooking meals, going

services that will help you build your skills and independence.

Informal support – Help you’re receiving from family, friends

Capital support – Funding for aids and equipment to allow

shopping or driving you to appointments. You don’t pay

can also include funding for specialist accommodation. Also

Intervention support – A combination of the different

Carers statement – A document describing the care

independence and participation within your community.

person with disability receives appropriate support in their

organisations that have partnered with the NDIA to help

you to live independently or your carer to support you. This

these people to help you.

see ‘Capacity building support’ and ‘Core support’.

supports available to help maintain or improve your

provided by a carer to their loved one to ensure the

Local Area Coordinators (LAC) – Local community

NDIS plan.

access and manage the NDIS by providing information,

Core support – Funding for supports that will help you go

preparing plans and connecting participants to services and

and ‘Capital support’.

Modifications – Changes made to an environment, product

about your daily life. Also see ‘Capacity building support’

providers. Read more on page 24.

Developmental delay – When a child develops at a slower

or equipment to make it easier to use or access to help

milestones at the expected times.

National Disability Insurance Agency (NDIA) – The

rate than other children of the same age and doesn’t reach

increase your independence.

Diagnosis – The identification of a disease, disorder,

independent Government agency that looks after the

discussion about symptoms.

National Disability Insurance Scheme (NDIS) – The

condition or disability following assessments, tests and

funding and coordination of the NDIS.

Disability – A physical, mental, cognitive or developmental

Government-run program that helps support people living

part in everyday activities or interactions. The condition is

individual needs, reach personal goals, participate in the

condition that limits a person’s ability to engage or take

with disability or early intervention needs to meet their

permanent or likely to be permanent.

community and increase their independence.

DPS Guide to Disability Support NSW & ACT 2020

Participant – Someone who has been approved to receive

Respite – A break from your usual living or caring

Participant statement – A document describing the

community, at someone else’s home or in home support.

the NDIS.

available to people with disability across Australia.

supports through the NDIS.

environment. This could be at a day centre, within the

goals and aspirations you want to achieve with the help of

Roll out – The process of how NDIS services are being made

Plan – A document detailing the individual needs and goals

Scheme – Another word for program. Used as a shortened

under the NDIS to help meet those goals.

(NDIS).

of a participant and the types of supports that will be funded

term to refer to the National Disability Insurance Scheme

Plan implementation – Organising the supports and funding

Self managed funding – One of the funding options

Plan managed funding – One of the funding options

providers yourself. Also see ‘Agency managed funding’ and

look after the payment of services and products. Also see

options on page 48.

Read more about plan management options on page 48.

provider detailing the types of services and supports that will

within your NDIS plan so it works for you.

available where you manage supports and payments to

available where a plan manager manages your plan and will

‘Plan managed funding’. Read more about plan management

‘Agency managed funding’ and ‘Self managed funding’.

Service agreement – A contract between you and your

Plan managers – Plan managers can help you get the most

be delivered.

payments associated with your supports.

towards the cost of purpose built or specialist designed

out of your NDIS funding by handling the paperwork and

Specialist Disability Accommodation (SDA) – Funding

Provider – A person or organisation that delivers products

housing. Available under the Capital supports group to some

‘Registered provider’.

Unregistered provider – A person or organisation that has

or services to people living with disability. Also see

high support needs NDIS participants.

Registered provider – A person or organisation that has

chosen not to register with the NDIS and does not need to

registered with the NDIS and meets certain criteria to provide

adhere to NDIA guidelines and pricing. Also see ‘Provider’.

a product or service to participants of the NDIS. Also see ‘Provider’.

Abbreviations AAT.....................................Administrative Appeals Tribunal

CRCC........Commonwealth Respite & Carelink Centre

OT................................................................. Occupational therapist

ABA.................................................. Applied behaviour analysis

DES. ..................................... Disability Employment Services

PPMS................. Primary progressive multiple sclerosis

ABI.................................................................... Acquired brain injury

DSG.........................................................Disability Support Guide

PTSD........................................ Post traumatic stress disorder

ACAT........................................... Aged Care Assessment Team

ECEI.............................. Early Childhood Early Intervention

PWDA................................. People with Disability Australia

ADD......................................................Attention deficit disorder

FXS........................................................................Fragile X Syndrome

RRMS................ Relapsing-remitting multiple sclerosis

ADE..................................... Australian Disability Enterprises

GP........................................................................ General practitioner

SCI.......................................................................... Spinal cord injuries

ADHD.............Attention deficit hyperactivity disorder

LAC.............................................................. Local Area Coordinator

SDA........................ Specialist Disability Accommodation

APD.............................................Auditory processing disorder

LGBTIQ...................................................... Lesbian, gay, bisexual,

SLES......................... School Leaver Employment Support

ASD..................................................... Autism spectrum disorder

SPD...............................................Sensory processing disorder

CALD.......................Culturally and Linguistically Diverse CAPD.....................Central auditory processing disorder CHSP........ Commonwealth Home Support Programme COPD..............................................Chronic pulmonary disease CoS................................................................. Continuity of Support CP........................................................................................ Cerebral palsy

transgender, intersex, questioning

MD....................................................................... Muscular dystrophy MS............................................................................... Multiple sclerosis

SPMS..........Secondary progressive multiple sclerosis VB-MAPP................................ Verbal Behaviour Milestones

NDIA..................... National Disability Insurance Agency

NDIS..................... National Disability Insurance Scheme

WWDA........................Women With Disabilities Australia

Assessment and Placement Program

NESB.......................... Non-English Speaking Background OCD....................................... Obsessive compulsive disorder

DisabilitySupportGuide.com.au

FEATURE STORY

Tegan’s story A girl’s best friend They say dogs are man’s best friend, but for Tegan, her dog Havoc is much more than a companion . . . he is also her assistance dog. Forming a beautiful bond from when he was a pup, Havoc is playing an important role in helping Tegan manage her anxiety, increase her independence and boost her confidence when out in her community. Tegan lives with a psychosocial

disability and struggles to engage with

others and leave her home without the support of her partner Mick or support

workers. She also finds it challenging to regulate her emotions and can become quickly upset.

“Some days I am okay . . . other days not,” she explains.

“Sometimes a phone call is beyond me. Sometimes I need to be alone, with no pressure.

“Sometimes I need help but I need to ask for it.

“At my most anxious [and] paranoid I’ll have trouble with people I don’t trust being around me.

“My home is my safe place . . . I struggle with people coming into it.”

Tegan recalls the moment she realised

an assistance dog may help her control her anxiety when she was visiting a friend who owned one. “I was having some

serious panic issues and was curled up

on the floor, trying to hold it together enough, to get up

amazing results.”

“I didn’t want a dog who was big like a retriever.

“I didn’t want a dog kids

were going to run up to.

to get control of

“Their dog came in and just . . .

my panic.”

leaned on me. And for the first time in

a long time, I was able to get control of my panic.”

Searching for a dog Life Without Barriers to help

her move into her new home, decrease her isolation and

access the National Disability Insurance Scheme (NDIS).

But in order to truly feel safe and comfortable within her

community, she wanted to

train up an assistance dog.

Tegan began researching dog

training and how an assistance

dog could benefit her, as well as

the American Staffordshire Terrier

breed or ‘Amstaffs‘ and their potential

DPS Guide to Disability Support NSW & ACT 2020

therapy dogs who are succeeding with

time I was able

through disability service provider,

there are hundreds in America . . . even

time in a long

and leave.

as assistance dogs.

Amstaffs in Australia and what’s more

“For the first

Tegan began receiving support

Tegan and Havoc have formed a close bond. Photo: Supplied

“There are some assistance dog

“I wanted something

that had energy and was

going to be challenging.

“But I wanted an intelligent

dog . . . a dog who would be

an awesome pet, if he could not be an assistance dog,” she explains. Tegan then found a supportive

American Staffordshire Terrier breeder, invested in the temperaments and

health testing of their dogs and after a year and a half of waiting she brought her eight week old puppy home and

so began her incredible bond with her boy, Havoc.

Positive impact Through support coordination under her NDIS plan, Tegan approached

Australian dog training brand, Ezydog and was surprised when they offered to fit out Havoc with two leashes

and two harnesses with saddle-bags and customised side patches, free of charge, to help identify Havoc as an assistance dog in training.

FEATURE STORY

Ezydog has also said they will replace these items if they wear out or break and have offered their expert advice and guidance to assist Tegan and Havoc on their journey.

Tegan was overwhelmed by the

support she received from her favourite dog brand, as the harnesses would

encourage the public to give Havoc

space and not engage with him while ‘on the job.’

At present, Tegan is attending

obedience training with Havoc at a local dog obedience club, but she has also been approved for

specific assistance - dog training with NDIS funding once he reaches the

Havoc has made great progress training as an assistance dog.

Photo: Supplied

not interact with him due to lack of

She also receives the support of a

She hopes Havoc’s positive impact as

patches, lack of funds and my disability

tidy home.

stigma by showing the community that

assertive and confident.”

appropriate stage.

an assistance dog will help break the large dog breeds and people living with mental illness pose no danger to society.

“This dog is a great big teddy,” Tegan explains.

clear and easily readable harness preventing me from being more

this will soon change.

More than a pet, Havoc has had a

“I want Havoc to be the best assistance

significant positive

breaking barriers of stereotypes for

“How far I’ve been

dog he can be, because he will be

his breed by doing this job as well

as saving my life, by giving me back my life.

impact on her life.

able to come since I got him and how

grateful I am to the

community independently, with

out of the house,

he makes me talk to strangers and he pushes me to

educate myself.”

NDIS for helping him

be the exception.”

“It’s awesome.

Great progress

“Havoc has made me laugh more than

Tegan says it’s a long road ahead to

and me.

I imagined possible.

train him but she’s so proud of his

“He gets me out of the house, he makes

“With everyday he is improving in leaps

to educate myself.”

“Now, the time has come to start

support workers help her get out

has been hard to get the public to

by supporting her in regulating her

progress so far. and bounds.

introducing him to public access. It

Havoc by her side and she

“He gets me

“He’s my best friend. I know he can do this . . . when he is fully trained, he will

An artist and aspiring author, it

is Tegan’s goal to get out in her

With Havoc’s new gear and training, Tegan expects

cleaner to help maintain a neat and

me talk to strangers and he pushes me

hopes to attend a writing conference without

her support workers or partner later this year.

Once she feels

confident enough,

she hopes to show and

sell her artwork.

Living with a psychosocial

disability can be difficult, but Tegan

and Havoc are a testament to the fact

that with the right friend by your side, you can accomplish your goals . . .

especially when that friend has four legs and unwavering loyalty.

“He’s been a miracle for me.”

Once or twice a week Tegan’s

in the community and train Havoc emotions and anxiety.

DisabilitySupportGuide.com.au

Types of disabilities In general, a disability is a physical, mental, cognitive or developmental condition that is likely to be permanent and limits a person’s ability to engage or take part in everyday activities or interactions. There are many different types of disabilities

and each one can affect people in different ways. There are different causes of disability. The

condition may be due to a genetic condition, the result of an injury or illness, or can be caused by complications during pregnancy or birth.

However, sometimes the reason for disability is simply unknown or can’t be determined.

The different types of disabilities can roughly

be grouped into four main categories: physical, intellectual, sensory and mental health.

Physical disabilities A physical disability involves long-term or

permanent loss of part of your body’s physical

function. It can affect your mobility, stamina or skills in performing tasks. Physical disabilities

can be genetic and the result of something that happened during pregnancy or birth or can happen as part of an illness or injury.

Physical disabilities commonly involve

impairments of the neuromusculoskeletal

system, such as amputation, accident or injury, acquired brain injury, cerebral palsy, epilepsy, motor neurone disease, multiple sclerosis,

muscular dystrophy, Parkinson’s disease, polio, respiratory disorders or spina bifida.

For more information on physical disabilities, visit DisabilitySupportGuide.com.au

Intellectual disabilities There is a wide range of intellectual disabilities

and the level of disability can vary from person to person.

Somebody with an intellectual disability

may have a reduced ability to think, learn

or communicate which poses challenges in

relationship building, education, behaviour, inclusion and employment.

Intellectual disabilities can be genetic or caused

Around one-third of Australian households include a person with disability

by complications during pregnancy or birth,

through some illnesses, exposure to alcohol and drugs or after an accident.

The most common intellectual disabilities

include autism, developmental delay, Down

syndrome, fetal alcohol spectrum syndrome and fragile x syndrome.

To find out more about intellectual disabilities, visit DisabilitySupportGuide.com.au 12

DPS Guide to Disability Support NSW & ACT 2020

Sensory disabilities Everyday we use our senses to understand the world around us. For someone with a sensory disability this is particularly difficult.

A sensory disability affects a person’s senses; their sight, hearing, smell, touch, taste or spacial awareness.

People with sensory disability may feel sensory input more or less intensely than other people which impacts on a person’s ability to interact in different environments and perform daily activities.

For people with sensory difficulties there are three main components:

⃝ Sensory modulation disorder is a

problem with turning sensory messages into controlled behaviour that matches the nature and intensity of the sensory

information. For example, over-reactions

to touch, movement, sounds, odours and tastes can cause discomfort, avoidance, distractibility and anxiety.

⃝ Sensory-based motor disorder is a problem with stabilising, moving or planning a

series of movements in response to sensory

demands. For example, deficits in balance, gross motor and fine motor coordination

and the ability to perform skilled, familiar and/or novel motor actions.

⃝ Sensory discrimination disorder is a

problem with sensing similarities and

differences between sensations. For example, incorrect processing of visual or auditory

input, inattentiveness, disorganisation and poor school performance.

The most common sensory disabilities include

autism, hearing impairment, sensory processing disorder and vision impairment.

For more information on sensory disabilities, visit DisabilitySupportGuide.com.au

Mental health According to the World Health Organisation,

under the National Disability Insurance Scheme

every individual realises their own potential,

is permanent or likely to be permanent, has a

mental health is a state of wellbeing in which

Someone with a sensory disability may feel sensory input more or less intensely than other people

can cope with the normal stresses of life, work

productively and is able to make a contribution to their community.

Severe mental health conditions can cause

psychological disabilities. Someone living with

(NDIS). However, if the psychosocial disability

significant impact on the person’s everyday life

and their ability to participate in the community and is likely to require lifelong support, you may receive NDIS support, providing you meet the other age and residency requirements.

a mental illness may withdraw from work,

Common mental health conditions include

thoughts, moods, behaviour and the way

post traumatic stress disorder and depression.

education and social activities as it affects people perceive the world around them. People with mental illness may require medication or regular psychological

schizophrenia, obsessive compulsive disorder,

To find out more about psychosocial disability, head to DisabilitySupportGuide.com.au.

assessments to manage their condition. It is important to remember not all mental

health conditions are considered a disability DisabilitySupportGuide.com.au

Disability at different ages Living life through different stages, from infancy to early childhood and primary school age, adolescence, adulthood and into old age, all have their own challenges and demands. For a person with disability, going through

these developmental transitions means that the focus and supports may change over time.

The focus of supports for a child with disability in primary school won’t be the same as for an adult. And a teenager on the path to

independence has different challenges from

a person with disability nearing the age of 65

who may be looking at a possible transition into aged care services.

For preschool children with disability, early intervention is the best way to support their development

Preschool 0 - 4 years The first few years of a child’s life are a very

early intervention proving the most effective.

things, discover the world and reach important

than the quantity.

exciting time. As we watch them learn new

milestones, it is an especially pivotal time for a child with special needs.

For preschool aged children with disability, early intervention is the best way to support their

development. If you have questions or concerns about your child’s development speak to your GP or paediatrician. They can monitor your

child’s progress and direct you to other health services if needed.

Most therapies can be undertaken at a range of locations including in the comfort of your own home, in a therapist’s office, at child care or

kindergarten or online via video conferencing. Some common therapies for preschool aged children include occupational therapy for

fine motor skills, physiotherapy for balance, sitting, crawling and walking, and speech

therapy to help with speech, language and

Once your child has been diagnosed, your

eating and drinking skills. Disabilities such

suited to your child. Your therapy options could

hearing and vision impairments may require

intervention with a therapist or a group session

A range of early intervention therapies are

doctor can suggest therapies or services best

as autism spectrum disorder, cerebral palsy,

involve parent-child therapy, one-on-one

specialised support.

with other children.

available through hospitals, community health

Early intervention will work best when tailored to your child’s individual needs with intensive 14

However, the quality of therapy is always better

DPS Guide to Disability Support NSW & ACT 2020

centres, specialist disability services or early intervention services.

When choosing early intervention therapies and services for your child, make sure they are: ⃝ Family and child focused ⃝ Flexible and allow yourself and other family members to work alongside your child

⃝ Tailored to your child’s needs ⃝ Focused on the development of new skills ⃝ Well-structured and supportive ⃝ Proven effective through evidence-based research on real people

It’s important to remember every child is

different and no single program will suit every child with disability and their family.

As a parent, it’s vital to do your research, ask questions and focus on what you want for

you and your child, when planning their early intervention strategies and organising a NDIS support plan.

To help you find age appropriate support, age groups are highlighted within each directory table in the second half of this Guide.

⃝ Developmentally appropriate with tailored plans and qualified staff

⃝ Monitoring progress regularly ⃝ Specifically designed for children with disability.

Every child is different and no single program will suit every child with disability and their family

Kids 5 - 12 years For many children with a disability, schooling

Helping your child to work through those

number of ways to make this easier and ensure

strategies to manage different situations and

can be a challenging time. However, there are a they feel supported by parents, teachers and peers as they develop lifelong skills.

challenges and teaching them tools and

people are important skills to develop during those years.

As a parent of a child with disability you are able

Supports may change as your child gets older

your family, regardless of their level of disability.

and support services to make sure they still

to choose the best option for your child and

Besides choosing the type of school, there are

other aspects to consider such as financial costs, accessibility and safety.

A range of disability support options are

available to help your child throughout their

schooling years, with most schools catering to

children with disability. To find out more about educational support, turn to page 54.

and you may want to check in with therapists meet your child’s needs.

As your child approaches high school age, you

may want to consider putting supports in place

to assist with the transition from primary school to high school.

Adding community supports, such as local

sporting clubs, community activities or support groups, can all be an extra social component

Between the ages of five and 12, your

that can benefit your child’s development at

world gets bigger and they start to further

Getting your child the support they need as

family environment.

for the future. You can find disability service

child continues to grow and develop, their

this age.

expand important relationships outside the

early as possible puts them in good stead

Becoming independent, developing friendships,

providers offering a range of supports in the

how to manage problems and conflicts can

visit DisabilitySupportGuide.com.au.

getting along with people and learning

back half of this Guide starting on page 67 or

be challenging skills to master for children with disability.

DisabilitySupportGuide.com.au

Teenagers 13 - 17 years Transitioning to adulthood is a huge emotional and psychological step, where hormonal

changes, secondary education and preparing for employment play a key role.

During this time, teenagers often feel self-

conscious and pay particular attention to the

views and opinions of those around them. It is

also a time where discrimination may wiggle its way into school and work life.

The Disability Discrimination Act (1992)

protects people with disability from being

treated unfairly, as well as their relatives, friends and carers. If you experience discrimination,

speaking with teachers and management is the first step.

It is important for people with disability to have the necessary supports to navigate

adolescence and find their way into becoming independent adults.

Challenges may arise during puberty with hormonal and body changes. There are a

number of health workshops that can help people with disability and their families

understand the changes that are taking place. Government bodies also provide a myriad of information on adolescent issues for people

with disability and disability workers. Keeping

an open line of communication between parents and doctors is just as important.

A number of programs are available to help with the transition of people with disability from

high school to the workforce. Often these are

run as vocational training, where students gain credit towards their high school accreditation

through a work placement. This enables them to learn lifelong communication, teamwork and time management skills while building

relationships with customers and colleagues. Most high schools also provide career

counselling which can help people with

Challenges throughout

disability decide on a career path, establish a plan and set goals for getting there.

adolescence can include:

For more information on these programs

• going through puberty

disability in entering the workforce, speak to

• hormonal and body changes • low self esteem

• bullying by peers • stress

• trouble with decision making

and how they can support young adults with your teacher or school’s career counsellor.

For people with disability, the transition into

adulthood can be daunting and overwhelming,

but support from family, friends, colleagues and teachers, among other support staff, can help them reach their full potential.

• getting ready for employment

DPS Guide to Disability Support NSW & ACT 2020

Around 48% of people

Adults 18 - 64 years

with disability

Adults living with disability face a variety of

Statistics show approximately 48% of people

and in the workplace. There may be

old are currently employed, compared to 79%

challenges on a daily basis in the community barriers around attitude, communication, physical obstacles, policy, programs or social environments.

Some examples of these are:

with a disability aged between 15 and 64 years of people without a disability.

The Department of Social Services’ Disability

Employment Services (DES) offers employment assistance for job seekers with disability across

Attitude – discrimination and stereotyping

a network of Australian organisations. These

unhealthy and have poor quality of life.

people with disability, injury or a health

people with disability by assuming they are Communication – messages that cannot be

understood by people with vision, auditory or cognitive impairments.

organisations play a pivotal role in helping

condition prepare, search for and maintain employment. DES can help in preparation

between 15 and 64 years old

are currently employed, compared to 79% of

people without disability

for work through training in specific job

skills, job search support, resumé

development, interview skills and workplace modifications.

The Government’s Job Access

initiative is a national hub providing

information and resources to people with disability, employers and service providers.

Read more about employment and volunteering options on page 55. Approximately one in six adults

with disability live independently, so for those who don’t, an Photo: Daryl Charles - supplied by Eurella Community Services, NSW

Physical – structural obstacles that hinder

accommodation, support and

financial plan needs to be put in

people with mobility impairments, such as

place for when their parents or carers are unable

buildings without ramps or lifts.

to support them anymore.

Policy – barriers within laws and regulations,

It is also important to note that people with

the opportunity to participate in or benefit from

violence, fraud, abuse, neglect and sexual

such as denying qualified people with disability programs and services.

Programmatic – barriers limiting the effective

delivery of healthcare programs such as lack of accessibility, inconvenient scheduling, limited communication and lack of understanding.

Social – barriers in employment, education and other areas of society.

disability are more likely to fall victim to assault, in and outside the workplace.

A number of organisations including People with Disability Australia (1800 422 015),

1800RESPECT (1800 737 732) and Women

With Disabilities Australia (0438 535 123) work tirelessly to prevent and protect people with disability from these horrific situations.

Alongside discrimination and accessibility,

the main barrier adults with disability face are opportunities for employment.

DisabilitySupportGuide.com.au

Seniors 65+ years Just over half of Australians aged over 65 years old live with a disability, with almost 20% of older Australians living with a profound or severe disability.

The likelihood of living with disability increases with age. Two out of five people with disability are aged 65 years or older, whereas almost

nine in 10 people aged 90 and over (88%) have a disability.

If you became a participant of the National

Disability Insurance Scheme (NDIS) before you

turned 65 years old, you can continue to receive services funded by the Scheme, as long as it meets your needs.

If you live in an area where NDIS is available but

you are over 65 years old you will not be eligible for NDIS support. In this case the supports you

You will need to be assessed by an Aged Care

or Territory funded disability support program

can receive Government funded in home

have been receiving previously through a State will continue but they will be transferred to a national program called the Commonwealth Continuity of Support (CoS) Programme.

Assessment Service Team (ACAT) before you supports or move into an aged care home.

Contact My Aged Care on 1800 200 422 or visit

MyAgedCare.gov.au to register your details or to

This new program, run by the Australian

organise an assessment.

sure you’ll receive ongoing support at the same

help you find information about the different

Government’s Department of Health, will make

The AgedCareGuide.com.au website can

level as before. Your fees won’t change and you

types of aged care options available, eligibility,

can stay with the same service provider.

referrals to service providers and the cost of

CoS provides accommodation support,

your aged care support.

therapy and behavioural support, community

information about all Government and non-

recreation programs and respite.

well as a comprehensive list of home and aged

community support such as counselling,

access such as life skills development and

If you are not eligible for the CoS program and aged over 65 years old you may be eligible to

The DPS Guide to Aged Care offers detailed

Government aged care options available, as care providers and retirement communities in Australia.

receive assistance through Government funded

FACT:

aged care supports.

Basic assistance at home is offered through the

Just over half of Australians aged 65 years and over live with a disability

Commonwealth Home Support Programme

(CHSP) and higher intensity support is available

under the Home Care Packages (HCP) program. If you are unable to continue to live

independently in your own home you may

choose to move into an aged care home to

make sure you receive around the clock care. 18

Order your State or Territory edition of the

DPS Guide to Aged Care directory by visiting

AgedCareGuide.com.au or call 1300 186 688.

DPS Guide to Disability Support NSW & ACT 2020

Christina’s story “It made me realise how much I am capable of ”

FEATURE STORY

A startling 30cm is all it took to change Christina Vithoulkas’ life as she knew it. That’s the distance she came up short on a motorbike jump in September last year, causing her to break her back in three places. The 24 - year - old is now a T5 complete paraplegic, meaning she has no

sensation and control below her chest, but is already back in the ‘saddle’ and as determined as ever.

After being introduced to the hobby she loves by an ex - boyfriend at 19, Christina began racing dirt bikes and freestyle motocross which is how she met her fiance James.

Having fallen in

love with the bike

and James the pair

had planned to share their love of freestyle

“I folded completely in half. “James said he saw my bottom touch my head and heard the snap.”

“The last thing I can remember was riding up to the ramp but I can’t

remember launching off it or the crash. I can only remember waking up with James beside me.”

“My life had just

Christina also fractured

her ribs, lacerated her

flipped upside

down and nothing

was going to be the same again.”

motocross (FMX) with others,

start their own FMX show business, plan their wedding and then start a family.

spleen, tore ligaments in both her neck

and shoulder and

punctured her lungs.

“My back wheel clipped the top of the down ramp, kicking the back end of

my bike up which threw my feet off my

foot pegs, making me land on my head and shoulder.

scarier for me to ask . . . if I was able

to have kids and when they said yes it was like from that point on I knew everything was going to be okay.”

Strength and determination After two and a half weeks at Royal

Adelaide, Christina was transferred to

Austin Hospital in Victoria for four days before her recovery began at Royal Talbot Rehabilitation Centre.

waiting for the ambulance

was in and was unable to feel James pinching her legs.

a moment of realisation

landing, changing her life forever.

question which was actually more

because of the overwhelming pain she

Recalling the day of her accident,

gap when she fell 30cm short of the

“I then moved on to my second

extent of the damage while

“I didn’t really think about it

2.6 metre high ramp with a 16 metre

straight away.

She says she knew the

Life changing Christina says she was jumping a

surprisingly enough I accepted that

too much other than having that my life had just flipped upside down and nothing was going to be the same again.”

Following a six hour surgery at Royal Adelaide Hospital, Christina awoke to ask the

doctors two important questions. “I did ask them if I would be able

to walk again and they said no and Christina broke her back in three places. Photo: Supplied

DisabilitySupportGuide.com.au

FEATURE STORY

It was here Christina demonstrated her

“It was an amazing day because

on her bike and as a result she was the

overwhelming to see in person

strength and determination to get back fastest paraplegic to be discharged after a stay of only two months.

I was able to attend and it was the amount of support I She says its this

learnt a lot about my injury but

family, friends and

could. I made plenty of friends and mostly learnt a lot about myself. I learnt how stubborn I truly was.”

Coming from a Greek background,

Christina’s family mean everything to

has allowed her to

maintain a resilient

and positive attitude.

Overwhelming support During her recovery, her sister Irene

not on what I don’t have and I have so

for medical and ongoing costs.

Christina even tagged along for one ride to meet and thank her support team first hand.

I’m done I start to

I don’t have.”

helped me through this injury because

to show support and help raise money

there and then. Once go over in my head

everything I’m grateful

and not on what

“I have always had a very

helped organise a number of bike rides

or sadness I let it all out

what I do have

her and played a vital role during an undoubtedly difficult time.

“If I have a moment of frustration

focused on

support from her

even strangers, that

has to be grateful for.

“I’ve only

have,” Christina recalls.

“I made the most out of rehab as I

her and everything else in her life she

grateful attitude towards life and that

I’ve only focused on what I do have and much support from so many people so it’s impossible for me to feel upset.” Ever positive, Christina says she has no regrets and rarely has bad days,

choosing to focus on the happiness,

adrenaline and adventure riding gave

for and then I have a

great day.”

Christina says she would

be lost without James who

has been by her side through it all. “Without him by my side pushing me

and reminding me who I am and what I’m capable of I don’t think I would be where I am today.

“He has surprised me so much with how much he has taken on.

“Before my accident, I would have

never been able to let him help me or see the things he sees now and its incredible.

“I’m very proud of the man he has become throughout this and he amazes me each day,” she says.

Getting back on the bike Back at home with her three rottweilers and loving, supportive fiancé,

temporary modifications have been

made to their rental house including an entry ramp and portable ensuite, but

James has also been working hard on a modified motorbike for his fiancé.

The bike, which requires a customised seat to hold Christina in position and

gears that can be controlled by hand, is a work in progress, but that hasn’t Support from family and friends has helped Christina to maintain a positive attitude.

DPS Guide to Disability Support NSW & ACT 2020

FEATURE STORY

“ I would love

to be the first

female paraplegic

motocross racer in

Australia and help motivate and

inspire more women into

the sport.”

Christina is determined to get back on her bike.

stopped Christina from enjoying a quick joy ride.

“I was supposed to only be measured up and I ended up with a helmet on riding around our paddock.

“It’s been six and a half months since my accident and the doctor advised I wait 12 months before doing any

extreme activities but I’ve allowed

myself nine to ten months before I start to slowly learn to ride again.

“Hopefully the bike will be ready within the next couple of months and I’ll be back doing what I loved the most again.”

Christine says she has experienced some challenges going from an

able-bodied, active young woman to a wheelchair user and says she’s also more aware of barriers people with disability face within society.

“I’ve noticed the communities efforts to make things accessible, but

clearly they [planners] have no true

understanding and I don’t blame them because I would’ve been none the wiser myself before my accident.”

“Disability toilets with mirrors too high that you can’t even see the top of your forehead and ramps into stores made way too steep.

“I went to get my makeup done at a store and they wouldn’t do it in my

chair so James had to lift me into one of their high chairs,” she explains.

Looking forward With some motivational speaking

already under her belt, Christina hopes

sharing her experience will help people with spinal injuries on their journey to recovery.

She says positivity and determination can help unleash inner strength you

didn’t know you had when faced with a spinal injury or sudden disability.

“I still feel like the exact same girl I was moments before my crash, honestly, nothing has changed.

“Obviously everyone handles situations differently and what works for me

might not essentially work for others

come to accept their situation and just get on with life the easier it becomes. “Find the things that scare you or

intimidate you and give them a go. “I found getting out of my comfort zone in my chair was helpful and

it made me realise how much I am capable of,” she says.

She is now looking forward to whatever the future holds and is busy setting some personal goals.

“I would love to be the first female

paraplegic motocross racer in Australia and help motivate and inspire more women into the sport.

“There’s a lot of things I would love

to get involved with and since being

injured this has opened so many new doors and paths for me to follow.

“It honestly excites me because for

the first time in my life I don’t actually

know what the future holds but I know it’s going to be great.”

but from my own experience I would tell people with spinal injuries or

sudden disability that the sooner they DisabilitySupportGuide.com.au

Understanding the NDIS The National Disability Insurance Scheme (NDIS) is an Australian Government initiative that was established to provide all Australians aged under 65 years and living with disability, with reasonable and necessary support in their everyday life, to help them live as independently as possible. ⃝ Help you develop greater independence ⃝ Assist you to get more involved in the community

⃝ Support you in getting a job ⃝ Find ways to improve your overall wellbeing.

Services and support

In your NDIS plan you are able to receive

Core, day-to-day living support for a range

of activities so you can start or continue your participation in the community. The NDIS was officially launched in 2016 after a successful three year trial period. The Scheme has been introduced to centralise disability

support and replace most State and Territory based funding. It aims to give all Australians

access to similar supports regardless of where they live.

NDIS supports aim to:

• help develop

independence

• assist to get

involved in the community

• support in

getting a job

• improve overall wellbeing

It is set up as an ‘insurance scheme’ which means that it takes a lifetime approach by

providing people with disability, their families

which will give you access to resources or equipment such as wheelchairs, assistive

technology and home or car modifications. There will also be an option for Capacity

building supports that will help you develop

life skills, educational opportunities or help you find employment.

For more information on Core, Capital and

Capacity building supports turn to page 39.

and carers with funding for support needed to

Accessing the NDIS

Currently more than 311,000 people have a

if you live in Australia and have Australian

provide long-term outcomes.

You may be eligible to access NDIS supports

NDIS plan.

residency, are aged between seven and 65

Who runs it?

perform everyday activities.

The National Disability Insurance Agency (NDIA) is the independent Australian Government agency coordinating the NDIS.

It is the central body that will provide

information and referrals, linking participants

to services and activities, in order to deliver the best individualised plans in the Scheme.

NDIS objectives The NDIS funds supports that are necessary for you to achieve your goals.

The Scheme recognises that needs and goals are different for everyone but the overall aim is to: 22

You may also be entitled to Capital supports

DPS Guide to Disability Support NSW & ACT 2020

and have a disability that affects your ability to If you meet the eligibility criteria, have a lifelong

condition recognised under the NDIS or if you’re a child up to six years old with developmental

delay that can be reduced by early intervention, you can access the scheme.

The NDIS recognises that each person has

different needs and it works by allocating you

funds to implement an agreed plan of supports specific to your needs. The support plan may change over time to reflect any progress

in your situation and any changes in your personal circumstances.

Read more about eligibility for the NDIS and how to apply on pages 23.

Eligibility The National Disability Insurance Scheme (NDIS) is available to support people living with disability in Australia. Before you can access the Scheme, you must first meet its eligibility criteria. Anyone meeting the NDIS eligibility is called a participant and through the Scheme, they

will be able to access funded supports and an individual plan.

Supports and funding through the NDIS are

available to anyone with intellectual, physical

⃝ What disability you have You must be living with a disability that

or mental health (psychosocial) conditions and

affects your ability to perform everyday

access requirements.

under the NDIS as needing ‘reasonable

will be provided to all Australians who meet the To determine if you can access supports under the NDIS you need to meet a number of access requirements:

⃝ Availability in your area The NDIS is being rolled out across locations and age groups in different stages over the course of a few years. To access the NDIS, it must be available in your area. ⃝ Your age The NDIS is only available to people with disability under the age of 65.

⃝ Your residency status You must be an Australian citizen,

permanent resident or hold a Protected

Special Category Visa to be allowed access to NDIS supports.

activities. The condition must be recognised and necessary supports’. Most people

with intellectual, physical or mental health (psychosocial) conditions are eligible for NDIS support. OR;

You qualify under the NDIS early

intervention requirements if you are a child up to the age of six with a developmental delay that can be reduced by early intervention supports.

This can involve you needing to give evidence of your child’s permanent disability or

developmental delay to support their access

request. It can include information on what your child’s disability is, how long it will last and its impact on their life.

If you think you meet the eligibility criteria, you can apply to join the NDIS.

How to apply for the NDIS You will only be able to access the NDIS if you meet all of the eligibility criteria.

If you are already receiving support from

to contact the NDIA and request an Access

Request Form. Call the NDIA on 1800 800 110 to request an Access Request Form.

other disability support services, the National

Within the form you will be asked to confirm

you to organise a transition when the NDIS is

number of questions to see if you meet the

Disability Insurance Agency (NDIA) will contact available to you.

If you are not receiving any disability supports and would like NDIS support, you will need

who you are and you’ll need to answer a

NDIS access requirements. You may also be

asked for some additional information about your disability.

DisabilitySupportGuide.com.au

Once all the sections of your Access Request

While you wait you can access privately funded

submitted to the NDIA for consideration.

management plan toward specific services.

Form have been completed it must be

supports or get a referral from your GP to get a

If your application has been approved

If you are waiting to be contacted about your

Local Area Coordinator (LAC) to arrange a

been provided access to the NDIS, you can

you will be contacted by the NDIA or a planning meeting.

It is important to note that there can be a wait

first planning meeting and you have already call 1800 800 110 to talk to someone about your situation.

for your application to be processed or between

You can read more about what to expect

having your planning meeting.

on page 32.

being accepted as an NDIS participant and

Partners of NDIS

and how to prepare for a planning meeting

The National Disability Insurance Scheme (NDIS) is delivering the best support possible to assist people with disability in exercising their right to choice and control. Over 300,000 people around Australia already have an approved individualised plan, with that number continuing to grow. The NDIS is available across the Australian

For many people LACs are the main contact

(NSW) and according to statistics, the NDIS

Once your request to be part of NDIS has

Capital Territory (ACT) and New South Wales now supports more than 6,900 people living

with disability in the ACT and 108,000 people across NSW.

Local Area Coordinators Across the country the National Disability

point for the NDIS.

been approved, you will be notified and a LAC representative will contact you to arrange a

planning meeting. The LAC will work with you

to put your plan together and will send it to the NDIA for approval.

Insurance Agency (NDIA) has partnered with

It’s important to remember that while the LAC

with people with disability in the community to

they don’t approve it. This is the responsibility of

local community based organisations who work

puts your plan together and submits your plan,

help with their NDIS journey.

the NDIA.

These Local Area Coordinators (LACs) assist

Once your plan is approved, the LAC also helps

to set goals as well as prepare and implement

implementation, and they will ensure you

the NDIA in working with you as a participant

you put your plan into action, known as plan

your plan.

maintain the supports in your NDIS plan while

They have been selected for their deep

understanding and knowledge of disability and its impact on individuals, families and carers. LACs have three key roles: ⃝

linking you to the NDIS

⃝ providing you with information and

support in the community

helping achieve your goals.

The LAC can also help you understand your plan, choose and connect with service

providers, explore and link you with community and mainstream options and re-assess your supports with you and your family as your plan progresses.

⃝ working with your local community

to make sure it’s both welcoming and inclusive for people with disability.

DPS Guide to Disability Support NSW & ACT 2020

While you’re

waiting to be

accepted into the NDIS you may

be able to access privately funded

supports or get a

management plan through your GP

LAC partner in ACT The NDIA has partnered with Feros Care to deliver LAC services in the ACT.

If you are an ACT resident, Feros Care will

work with you to help make the most of your NDIS journey.

Call 1300 986 970 to contact Feros Care about LAC services.

Call 1800 522 679 to contact Social Futures about LAC services.

The map on pages 26-27 indicates the different areas in New South Wales and the LACs covering these areas.

NDIA managed areas For many people entering the NDIS, the LAC

will be their main point of contact for the NDIS.

New South Wales LAC partners

However, some regional and remote areas of

In New South Wales, the NDIA has partnered

case the NDIA will work with you directly to

with three local community-based

organisations to provide LAC services:

Uniting, St Vincent de Paul Society NSW and Social Futures.

They work with you in your community to help you with your NDIS journey.

Each organisation covers different areas in Metropolitan Sydney or Regional NSW: Uniting

Sydney Metropolitan areas: ⃝ ⃝

Northern Sydney Western Sydney

NSW Regional areas:

NSW are not serviced by an LAC partner. In that connect you to supports in your area.

Call the NDIS on 1800 800 110 to find out more.

Early Childhood Early Intervention Partners The Early Childhood Early Intervention (ECEI) program is supporting young children who have a disability or developmental delay.

To deliver the best outcomes for children up

to the age of six the NDIA has teamed up with early childhood partners in the community to provide advice, assistance and support.

In NSW the NDIA has partnered with the

⃝

Nepean Blue Mountains

following organisations:

⃝

Southern NSW

Shoalhaven, South Eastern Sydney, Sydney, and

⃝

Illawarra Shoalhaven

Call 1800 864 846 to contact Uniting about LAC services.

St Vincent de Paul Society NSW Sydney Metropolitan areas:

Lifestart is looking after Central Coast, Illawarra Nepean Blue Mountains Service Areas.

Call 1800 953 390 or email info@lifestart.org.au. Northcott is looking after the Hunter New

England, Mid North Coast, Northern NSW, and

Western Sydney Service Areas. Call 1800 818 286

⃝

South Eastern Sydney

⃝

Inner Sydney

Mission Australia is looking after the Far West

⃝

Central Coast

1800 932 118 or visit MissionAustralia.com.au.

⃝

Southern NSW

and Southern NSW Service Areas.

⃝

South Western Sydney

NSW Regional areas:

⃝

Hunter New England

Call 1800 794 934 to contact St Vincent de Paul Society NSW about LAC services. Social Futures

NSW Regional areas:

or visit northcott.com.au for more information. and Western NSW Service Areas. Call

EACH is looking after the South Western Sydney Call 1300 00 3224 or visit EACH.com.au. Intereach is looking after the Murrumbidgee Service Area. Call 1300 488 226 or visit intereach.com.au.

⃝

Mid North Coast

Cerebral Palsy Alliance is looking after the

⃝

Western NSW

or email ask@cerebralpalsy.org.au.

Murrumbidgee

deliver ECEI services. You can contact EACH on

⃝ ⃝ ⃝

Northern NSW

Northern Sydney Service Area. Call 1300 888 378

Far West

In the ACT the NDIA has partnered with EACH to

For most

people LACs

are their main contact point for the NDIS.

They will work with you to

set your goals and create a plan to

achieve those

1300 003 224.

DisabilitySupportGuide.com.au

DPS Guide to Disability Support NSW & ACT 2020

Feros Care

Social Futures

St Vincent de Paul Society NSW

Uniting

Local Area Coordinators

See Sydney Inset

These maps provide you with a geographical reference to the Local Area Coordinators operating in New South Wales (NSW) including Australian Capital Territory (ACT).

St Vincent de Paul Society NSW

Uniting

Local Area Coordinators

These maps provide you with a geographical reference to the Local Area Coordinators operating in the Sydney metropolitan area.

DisabilitySupportGuide.com.au

Early intervention under NDIS Early intervention means addressing your child’s development, health and support needs as soon as possible. This could be through therapy, counselling, family support or special education. Providing quality early intervention for a child with a developmental delay or disability in their early years is critical to achieving the

best outcomes and reducing the likelihood of them needing ongoing supports in the

future. Effective early childhood intervention should be tailored to your child and family’s

needs and include evidence-based strategies and supports.

Under the National Disability Insurance Scheme (NDIS), the approach that supports children

up to six years of age who have a disability or

developmental delay, is called Early Childhood Early Intervention (ECEI).

Early childhood partners To deliver the best outcomes for your child the

National Disability Insurance Agency (NDIA) has teamed up with experienced early childhood partners in your local community, who will

provide assistance, advice and access to early intervention support for your child.

If your child is unlikely to have a lifelong

disability, or any long term effects are still

unclear, the ECEI partner will link your family

with mainstream supports and work with them over the short to medium-term.

They might also provide initial supports if the child needs them and monitor progress.

When your child turns seven years old

they will be re-assessed to either move

to an individualised funded plan under the NDIS where a formal diagnosis is

required, or transition to other Government support services.

Accessing support To access early intervention supports under

the NDIS for children aged 0-6 years you don’t need a formal diagnosis of disability. If you

have concerns about your child’s behaviour

or development you can call the NDIS hotline

If your child has a lifelong disability, the ECEI

on 1800 800 110 and request access to

plan that best suits your child’s needs and can

You can also be referred by your GP, family

partner will work with you to develop an NDIS help you to access services.

The ECEI process is about giving families

information, time to understand what supports are available to them and how the system

works, rather than sending them straight to service providers or mainstream supports.

NDIS support.

nurse, paediatrician or child care educator. More information about ECEI partners in

New South Wales and ACT can be found on page 25. You will also find providers who

offer early intervention in the Therapists and Specialists Directory starting on page 67.

During the ECEI process, families can build

their capacity and develop the skills to make

informed decisions throughout their child’s life. 28

DPS Guide to Disability Support NSW & ACT 2020

Effective early childhood

intervention should be

tailored to your

child and family’s needs

Early intervention The early childhood journey Every child is unique, so each early childhood journey will be different. However, there are

some common steps in the process of accessing ECEI supports.

All children will go through steps one and two, but the journey from there will depend on the individual:

1. Connect with an early childhood partner –

supports should:

• Be child-focused

• Be family-centred

• Be structured and supportive • Focus on quality therapy

• Include regular assessments • Build knowledge and skills

Through the NDIA, your own request or the referral of your GP or Paediatrician.

2. Get some helpful information – Your ECEI partner will help you understand your

child’s support needs and provide you with

guidance and information that will help you

make decisions about the right supports and services for your child.

3. Discuss support needs – Your ECEI partner

will work with you to set goals for your child

4. Referral to supports and services – Your ECEI partner will connect you to supports and

services available in your local community, or provide some initial early intervention

supports themselves if the child needs it. 5. Accessing the NDIS – If it is evident your

child would be best supported with an NDIS plan, your ECEI partner will work with you to request NDIS access and develop a plan.

6. Monitor progress – Your early childhood

partner and service providers will work with you to monitor your child’s progress against the goals you’ve set.

What to look for in early intervention supports If you are seeking early intervention support for your child you may want to consider the following key points:

⃝ Is the support family-centred? Supports should actively involve and engage parents and other family members and

be tailored to your family’s circumstances and priorities.

⃝ Is the support child-focused? Supports should be delivered based on your child’s needs and goals and aim to develop specific skills.

⃝ Is it structured and supportive? Supports should be delivered in an environment where you and your child feel comfortable

and they should be highly structured, wellorganised, consistent and predictable. ⃝ Is there quality of therapy? Supports and services should be based on

solid evidence and research and delivered by practitioners with appropriate qualifications and experience.

⃝ Will there be regular assessment? Supports should be regularly reviewed and

progress is assessed against your child’s goals and milestones to measure progress.

⃝ Does it build knowledge and skills? Supports and information provided should

build the knowledge, skills and confidence of the family and important people in your child’s life.

DisabilitySupportGuide.com.au

FEATURE STORY

Natalie’s story - Accessing supports when living rural Supporting a child with disability can be difficult at the best of times but this is made even more challenging when disability services providers and formal supports are located a long distance away. For Natalie, living on a sheep and

“She hit all her milestones, learnt basic

South Australia means she makes the

with people, enjoyed imaginative play

cattle farm in the South East of

three hour drive to Adelaide every fortnight to get early childhood

intervention support and therapies for her daughter, Isabelle.

Four year old Isabelle has autism

spectrum disorder (ASD) and relies on a number of different therapies and

activities to help her develop and learn important skills.

words, loved meeting and socialising and always wanted to be involved and try to help me with duties around the house.”

involved when her

over two years old

Natalie says for the first two years of

her daughter’s life, there was no way of knowing Isabelle would be diagnosed with autism.

to change.

best support.”

“At first we didn’t notice or made

excuses for her changing behaviour, however, as time went on we had to

accept that something was happening. name and became more and more

withdrawn from all activities, family

and friends, including her little brother who she had loved so much.

“Our daughter seemed to be stuck in her own little world.”

Isabelle developed repetitive

behaviour, stopped imaginative play and became non-verbal.

Photo: Supplied

daughter and how we could

incorporate her needs into our daily lives.”

Developing skills

future, happiness

“She stopped responding to her

Natalie and daughter Isabelle.

knowledge of what it meant for our

Unsure of therapy

and getting her the

her behaviour started

Changing behaviour

“At the time we didn’t have a great

our daughter’s

was especially

born, but at just

signs until after she turned two.

“This was about

Natalie says Isabelle

baby brother was

with especially when there were no

options and with

minimal service

providers in their area,

the family realised they

had a challenging road ahead,

so Natalie’s husband, Jason changed

jobs and the four moved closer to the city to a sheep and cattle property,

reducing their drive to Adelaide from 10 hours to three.

“It is the nature of the agricultural

industry that rural and remote areas

are where the work is, so this is where we live.”

“I had a career path I worked really hard for but given our circumstances with

our daughter, we have chosen for me to be a full-time mother and carer to give our children the best chance of

Natalie describes the changes in

overcoming their hurdles.”

diagnosis as “heartbreaking”.

of delays, so the family is currently

her daughter, leading to an autism

Natalie’s son, Hamish also has a number

“This was a personal emotional

working on funding for intervention

rollercoaster for us to come to terms

DPS Guide to Disability Support NSW & ACT 2020

and diagnosis.

FEATURE STORY

Travelling to Adelaide every fortnight for speech pathology, occupational

therapy and play therapy, Natalie says her daughter, now four years old, also

attends swimming lessons, playgroup and kindy gym to help her develop social and life skills.

“Given the distance and intensity of

therapy our daughter needs, we are fortunate enough to be able to stay with someone in Adelaide for on

average four nights, three days every second week.”

A different speech pathologist also travels close to their home on a

fortnightly basis during school terms,

allowing an extra therapy session with minimal travel.

Living remotely and accessing disability supports has been challenging for Natalie and her family.

“Wanting to start intervention without being able to afford it for months was awful,” Natalie recalls.

She noticed a lack of autism experience

Challenges

by the NDIS representative at their

“Travelling so regularly has definitely

first planning meeting and after doing

mention the kilometres on the car.

prepare herself for a plan review after

added to our financial pressure, not to “It is also mentally tiring constantly packing and unpacking, as well as being away from home and

to support one

another as much

and with their dad. Natalie says living

By writing an impact statement, Natalie helped the NDIS representative

“All your hard

your child having

and it’s a move

work will pay off in

and the kids get less time to be at home

12 months.

understand her daughter’s

my husband.

“We both are unable

her own research Natalie was able to

complex needs and

goals for the future she recommends.

the opportunity to

“You have to put the

be happy and more

remotely and accessing disability support is

capable in life.”

challenging but worth it. “The biggest motivation was deciding that no matter how hard or upsetting it all seemed, this was about our

daughter’s future, happiness and

reader in your shoes

for daily life. Presume

they don’t know about

your child’s disability or

what that means for your family.

Photo: Supplied

centres will get on board in providing disability services.

“The sad reality is that for children

and adults with special needs there is minimal support in remote areas.”

“I also hope that the NDIA can one day

provide funding for parents living away from the city to travel.

Don’t give up Natalie says it’s important for other

families living in rural and remote areas to do their research.

“Don’t accept the first or closest

therapy option you are given, research all the approaches so you can

decide what will best suit your child and situation.

“Don’t be scared to question your

providers to get a better understanding of what they’re doing and why, so you can support and continue therapy

“Give yourself plenty of time to write it

at home.

it to the National Disability Insurance

your own homework to learn what

way ahead of when you want to give

“I also highly recommend doing

Agency (NDIA).

you can do at home for your child,

getting her the best support she could

“My statement was 12 pages long and

such as the types of communication, environments and more.

and we would do whatever it took to

I think it took me about a month to

calming strategies, creating better

obtain it.”

finally complete.”

Goals for the future

Natalie is calling on more providers

“It goes a long way so don’t give up.

split the travel fee over families in the

child having the opportunity to be

Isabelle is now in her second year as a National Disability Insurance Scheme

(NDIS) participant after an “extremely painful” waiting game.

to service rural and remote areas and

“All your hard work will pay off in your

area they support, and hopes that

happy and more capable in life.”

more schools and community health

DisabilitySupportGuide.com.au

Planning meeting and your first plan If you’re new to the National Disability Insurance Scheme (NDIS), your first plan is your entry point and the start of your relationship with the Scheme. Once you have been accepted into the NDIS

You may choose to meet at the planner’s office

under the Scheme, you and/or your nominee

some cases, for example, if you live in a rural or

but before you can begin receiving any services

During a planning meeting your planner will

consider your

current formal and informal

supports, living arrangements,

regular activities as well as your

short and longterm goals

will be contacted by a representative from the

National Disability Insurance Agency (NDIA) to have a planning conversation.

location or they can come to your house. In

remote area, the planning meeting may take place over the phone.

Your planning meeting will take place with

an NDIA representative, such as a Local Area Coordinator (LAC) or an NDIA Planner.

Preparing for a planning meeting Every NDIS plan is individualised. To make sure

it and will it need updating in the next year?

needs and goals, it’s important to take the time

your home, like ramps or rails and do they suit

you get the best plan possible that suits your

to think about your life in the following areas:

Have you had any modifications made around your needs?

Current supports

Informal supports

What formal supports are you currently

What informal connections do you have and

behaviour or work supports? If so, how

Do you currently receive any informal support

receiving? Do you receive therapeutic,

often? If you need special equipment to go about our daily life, such as a wheelchair or

communication devices, how often do you use

who is important in your life at the moment? from your parents, family and friends?

Current activities What regular activities do you attend during the week and what activities do you do

occasionally? These could include community group activities, sports practice, art classes or volunteering. It’s important to list these no

matter how big or small, or if you do them once a year or once a week. Also, take note of how you get to and from these activities.

Living arrangements Where do you live and who do you live

with? Are you happy with your current living arrangements or would you like to explore other options or is your situation likely to

change in the near future. For instance, you

may be living with elderly parents who are your primary carers. Will they need extra assistance

themselves or move into aged care in the future which means they can no longer care for you?

DPS Guide to Disability Support NSW & ACT 2020

Together,

you and your

planner will turn your goals into

Short-term and long-term goals

and develop

independence and achieve what you want

there barriers that are stopping you from

achieve in the short-term and maybe a few

Writing down this information will help you be

a set of actions steps you need to take to

Are the supports you are currently receiving

The NDIS aims to help you increase your

helping you achieve these goals? Are

in life. Think about things you would like to

achieving them?

years from now.

as prepared as possible for your meeting.

achieve them

What to bring To ensure the best outcome for you it is

recommended that you bring the following to your planning meeting:

⃝ Someone to support you. You can bring

anyone you’d like, this could be a parent,

⃝ Information you have prepared before your

meeting regarding your short and long-term goals, current supports, relationships, living arrangements and activities.

⃝ Specialist reports and therapy assessments.

guardian, support person from a current

If you have been assessed by a specialist

You don’t have to bring a support person,

include recommendations for certain

you know present, who can provide

include as much detail as possible about

information that is required.

to assist your request for funding. Ideally the

service provider or a disability advocate.

make sure you bring any reports that

however, it can be helpful to have someone

therapies or supports. Make sure the reports

emotional support or fill in any gaps in

why you need these supports or therapies specialist report should include frequency

of the recommended therapy and how the supports will help you work towards the short or long-term goals in your plan.

⃝ Quotes from service providers to support

any aids or equipment you’re requesting in

your plan. These aren’t necessary but could

give your planner an idea about the level of funding you need.

⃝ A list of questions you would like to ask the NDIS representative. If there is anything

about the process you do not understand, this is your opportunity to ask. You can ⃝ Documentation relating to your life,

supports, health or disability. This could include personal documents about you or your family, letters from your doctor, day program rosters, information from

your workplace about your needs, activity schedules or a behaviour support plan.

also ask the planner to read back their

understanding of your goals and support needs to make sure you are both on the same page.

We have put together a checklist of useful

information to prepare and collect for your

planning meeting. You’ll find the checklist on pages 37-38.

DisabilitySupportGuide.com.au

During your planning meeting At the start of the planning meeting, your

If you don’t know what goals you have for the

what you will talk about in the meeting.

what you need right now and gives you some

planner will introduce themselves and outline They will ask lots of detailed questions about

your current supports, living situation, activities

future, that’s okay. Your first plan focuses on time to think about your longer-term needs and goals.

and relationships, as well as your goals and

During the meeting you’ll discuss how the

this information before your meeting so you

be able to tell if your plan is working and how

aspirations. This is why it’s important to prepare don’t forget anything.

Six things to bring to your planning meeting: 1. Someone to support you

2. Information about your life, needs and personal circumstances 3. Your short and long-term goals

4. Specialist reports and therapy assessments 5. Quotes from service providers for aids and equipment

6. Questions to ask your planner

National Disability Insurance Agency (NDIA) will to measure your progress. Your planner will go over the different plan management options

with you and ask how you would like to manage your funding.

Finally, you will both agree on review dates for your plan. Most plans will be reviewed after 12 months but in some cases this may be sooner.

Once your planner has all the information they need, they will write a plan of supports for

you. The plan will then be sent to the NDIA for

approval. Your planner should tell you when you can expect to receive your plan and what will happen next.

Based on the information you provide the

Generally, once approved, you will receive a

Participant Statement. Together you will turn

a letter with an activation code to link your

planner will work with you to develop your

your goals into a set of actions and develop steps you need to take to achieve them.

paper copy of your plan in the mail, along with myGov account to the NDIS Portal to manage your supports.

Once your first plan is finalised (within seven days of receiving your plan) you will be

contacted by an NDIA representative to discuss how to put it into action.

Keep in mind that whilst the planner will work with you in putting the best plan forward to

support you in reaching your goals, the decision of what type of supports and how much

funding you will receive in your actual plan lies with the NDIA.

There are professionals who can help you set

your first NDIS plan, such as plan managers and support coordinators. You’ll find them in the Advisors Directory starting on page 131.

DPS Guide to Disability Support NSW & ACT 2020

Your first plan Once you receive your plan, it is important to read through it to make sure you understand everything that is included.

Your plan has three main parts: Part one contains some of your personal details, such as your name, NDIS number and other details about you.

Part two outlines your short-term and longterm goals.

Part three provides details about your supports and is broken into three sections describing the different support types.

⃝ Section 1 outlines your ‘informal supports’ that come from your family and friends.

⃝ Section 2 outlines your ‘formal supports’, such as those found in your community,

or are part of ‘mainstream’ systems, like a school, workplace or hospital.

⃝ Section 3 includes reasonable and

necessary supports funded by the NDIS, the budget for NDIS funded supports and how supports will be paid for.

When reviewing your plan consider: • What is working and what isn't • Strengths, challenges, interests and opportunities • What other supports are available • Your goals and targets

Any funding you receive from the State or

Territory Government stops on the same day your NDIS plan starts, so it’s important to let

your service providers know when you receive your plan.

If you wish to continue receiving supports from your service provider under the NDIS, they will ask to meet with you to complete a Service

Agreement. Alternatively, if you wish to change or cancel services, then your service provider can help you do this.

If you are unhappy with the plan that has been presented to you by NDIA, you can request a review within three months of receiving the plan.

Plan reviews Plan reviews are a normal part of your NDIS

journey. A plan review is a chance to measure your progress against your goals, provide feedback on what supports are or aren’t

working for you, explore and set new goals, or ask any questions.

It is expected that your first plan review will take place after your first 12 months in the Scheme. Towards the end of your first year as an NDIS participant, you will be contacted about a review of your first plan.

When reviewing your plan it’s important to: ⃝ Consider which supports are working best ⃝ Identify strengths, interests, opportunities and challenges

⃝ Consider current informal, mainstream, funded and community supports

⃝ Review goals and other targets. Your review will be conducted by an NDIS

representative. For children up to six years of

age, most plan reviews will be conducted by the

Early Childhood Early Intervention (ECEI) partner in person with the family. This could be in the ECEI partner’s office or in the family home.

For participants aged seven to 65 years, plan

reviews will be conducted by a LAC or an NDIS planner either face-to-face or over the phone. You will also have the opportunity to talk to

your representative about when to have your next plan review. Reviews can be scheduled up to two years apart depending on your personal circumstances.

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If you know your situation may change in the

near future, such as moving from school to work or a change in living arrangements, you could schedule a review sooner.

Your next plan will be developed based on your

plan review conversation and formally approved by the NDIA. Your current supports will not

be impacted during the plan review period,

however, you will need to talk to your providers about your plan length to make sure your Service Agreements are up-to-date.

Remember that any unspent funds in your plan will not roll over to your next plan. The new

funding will replace your existing funding, so it’s important to make the most of your budgets. The amounts of funding allocated to you

for your Core, Capital and Capacity Building

supports may be different from your last plan. This will be based on your current needs, your progress in working towards your short and

long-term goals and whether supports are still considered ‘reasonable and necessary’.

by completing the ‘Application form review of decisions’ on the NDIS website.

Visit NDIS.gov.au or call the NDIA on

1800 800 110 to get help to complete the form over the phone.

A review request must be made within three

months of receiving notice of an NDIA decision and you should explain why you think the decision was incorrect.

A review will be conducted by an NDIA staff

member who was not involved in the original

decision-making process. They will reconsider the facts, law and policy and determine if the original decision was accurate.

If you do not agree with the outcome of the

internal review, you may make an application to the Administrative Appeals Tribunal (AAT) requesting a further review.

You cannot ask the AAT to review a decision

until the NDIA has reviewed it. For information

about applying for an AAT review, visit the AAT website or call 1800 228 333. If you or the NDIA

disagrees with a decision following the outcome of an external review by the AAT, an appeal can

be made to the Federal Court of Australia, which is the final avenue of review.

If your circumstances have changed, you can request a review by completing a change of circumstances form which can be found on

the NDIS website or at your local NDIS office.

Keep in mind, circumstances will need to have changed significantly from your last meeting

for a review to take place and not all changes

will require a review. Your current supports will continue during the review process.

Participant-requested review If your circumstances change, your plan no

longer meets your needs, you are unhappy with

the supports outlined in your plan, or would like to change your plan management type, you or your plan nominee can request a review with the NDIA at any time.

If you do not agree with a decision made by

the NDIA, you can request an internal review 36

DPS Guide to Disability Support NSW & ACT 2020

You can request a plan review before the scheduled time if:

• Your circumstances change

• Your needs are not being met

• You are unhappy with your current supports

• You'd like to change how your plan is managed

NDIS Planning Meeting Checklist It’s never too early to start planning! To help you make the most of your planning meeting we have put together a checklist of useful information before and during the meeting and what to look out for when you receive your plan. Before your planning meeting

Familiarise yourself with the NDIS:

Go to page 8 of this Guide for our handy list of definitions and often used terms.

Information about the NDIS, your eligibility, developing your first plan and what to expect at your planning meeting can be found on pages 22 - 38 or visit DisabilitySupportGuide.com.au/information

Document ‘good’ and ‘bad’ days to ensure you highlight your daily challenges

Take the time to write down your:

Personal details

Current informal supports from family and friends

Current formal supports

Activities (regular and occasional) and how you get to and from them

Living arrangements

Short and long-term goals

How you would like to manage your funding – do it yourself, use a plan manager or have the NDIA do it?

Gather your supporting documents, such as assessment reports, medical results or day options. Make sure you keep copies of these documents. These documents may include:

Information, reports and assessments of your disability

Detailing ‘good’ days and ‘bad’ days, to ensure you highlight your daily challenges and

NDIS Planning Workbook

Carers statement – Take some time to write a detailed list of your caring responsibilities

receive the necessary supports you need

such as personal care, domestic tasks, social participation, eating or drinking, as well as where further support is needed and the impact of your caring role, such as financial, employment, physical and mental health implications.

Evidence of age and residency such as a copy of your passport or birth certificate

Bank account details to be used for your NDIS funds.

DisabilitySupportGuide.com.au

Prepare a list of questions to ask during your meeting, such as:

When can I expect to receive my NDIS plan?

How can I get in contact with you after our meeting if I remember something else?

Who will help me understand my plan and answer any further questions I have?

Who can help me organise my supports and put my plan into action?

Make sure

Can you repeat my answers back to me?

all your

Am I able to review my plan before it is finalised?

questions

Think of who you’d like to bring with you to your planning meeting.

are answered

It could be your carer, a parent, a friend or your partner.

during your

During your planning meeting

planning

Write down your planner’s name and contact details

meeting

Take notes so you can refer to what has been discussed later on

Go through the information you collected and prepared

Ask about language or cultural support

Present any quotes for item/services you are requesting

Present specialist reports showing therapies or supports recommended

Advise which plan management option you wish to use (agency managed,

Remember to tell your planner why you need certain supports

Confirm when your next plan review will be held

Make sure all your questions are answered

Appoint a plan nominee if you wish. This is someone who can make decisions about

Remember to take your time and don’t be rushed. This meeting is to determine the

plan managed or self managed)

your plan and supports on your behalf, if necessary

supports you need so you want to make sure you get it right.

When you receive your plan

Check it to make sure you understand what is included in your plan

Await contact by an NDIS representative to discuss putting your plan into action

Notify your service providers and organise a time to sign Service Agreements

Link your myGov account to your NDIS participant portal, following the instructions sent by the NDIA. The NDIS participant portal allows you to view your plan and manage your services with your providers.

As you begin to receive support through your plan, think about how these supports are

working for you and what else you may need to achieve your long-term goals before your plan review in 12 months’ time.

DPS Guide to Disability Support NSW & ACT 2020

What support can I get? The National Disability Insurance Scheme (NDIS) will fund supports that are ‘reasonable and necessary’ and that help a participant reach their goals, participate in the community and increase their independence. During your planning meeting, information is

collected about what supports would best suit

your circumstances, needs and goals. Together they will form your plan.

When the NDIA makes decisions about which supports would be reasonable and necessary

for you, they refer to their operational guideline that relates to each specific support.

To be considered reasonable and necessary, supports must:

⃝ Be related to the participant’s disability ⃝ Not include day-to-day living costs that

are not related to a participant’s disability support needs

To decide what supports are reasonable and necessary for you, the National Disability

Insurance Agency (NDIA) looks at your personal

circumstances. It takes into account any informal supports you may have, such as help from

family members or friends, as well as formal

⃝ Represent value for money ⃝ Be likely to be effective and beneficial to the participant, and

⃝ Consider informal supports given to

participants by families, carers, networks and the community.

supports, like health and education services.

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P: 02 6331 2388 e: SupportServicesEnquiries@glenray.com.au DisabilitySupportGuide.com.au

Support packages

 Improved daily living skills

Funding in a NDIS plan is broken down into three different support packages.

 Improved learning

Each package covers different areas of support

The budget that you end up with will include

and is broken down into a number of categories:

⃝ Core – for help with everyday living  Assistance with daily living

your NDIS plan is divided into

three different support

packages: • Core

• Capital

• Capacity building

money for supports that align with the goals in your individual plan. You may be funded

for supports that fall under all three support

packages, or only one or two. It all depends on

 Transport

The funding in

 Improved life choices

what your needs are.

 Assistance with social and

For instance, an eight year old child on the

community participation

autism spectrum is most likely to end up

 Consumables

⃝ Capital – what aids and equipment could help make life easier  Assistive technology  Home and vehicle modifications  Specialised disability accommodation

⃝ Capacity building – therapies and skills that improve independence  Support coordination  Improved living arrangements  Increased social and

with more Capacity building funds to pay for different therapies. Whereas an adult with a

physical disability may receive mainly funding for Core supports to help with daily living.

To make sure you have complete choice and

control over your supports, there is flexibility when it comes to how you can spend the

money within each package. However, you are not able to transfer money from one support group to another.

For example, if you receive funding for Core and

Capacity building purposes, you cannot transfer

community participation

money for in home care supports under the

 Finding and keeping a job

Core category to receive speech therapy which

 Improved relationships

falls under Capacity building, and vice versa.

 Improved health and wellbeing

You will find a list of providers near you in the Directory section starting on page 67.

Any funding you’re requesting to be included in

your NDIS plan has to be related to your disability,

give you some clear benefit and must be considered reasonable and necessary 40

DPS Guide to Disability Support NSW & ACT 2020

What is Core support? Your Core budget is made up of supports that

Level 2 – up to $2,472 per year

working towards your goals and objectives. It is

part time (less than 15 hours per week), go to a

will help you go about your daily life while

split into four categories and funding is flexible across all categories.

⃝ Assistance with daily living Aims to enable you to live as autonomously as possible. Includes support in the following areas:

– Assistance with daily personal activities – such as showering, personal hygiene and moving around the house.

– Assistance with household tasks – such as

cleaning and maintenance to help maintain your home environment.

– Preparation and delivery of meals – covers

costs for a chosen service provider to prepare and deliver food on a weekly basis, taking your specific needs into account.

– Assistance in shared living arrangements /

supported independent living – incorporates assistance with and/or supervising daily life tasks in a shared living environment.

Support can also include short-term

accommodation assistance such as respite care. Read more about respite on page 104 and 124.

⃝ Transport

Support to travel around your community.

You can only get transport funding under the

You can get level 2 support if you work or study day program or participate in social activities. Level 3 – up to $3,456 per year

You can get level 3 support if you work or study more than 15 hours a week or are currently looking for work.

Transport funding in your NDIS plan replaces the Centrelink Mobility Allowance.

Funding for Core

supports is

⃝ Assistance with social and community participation Support to help you to engage in social or recreational activities and become more

involved in your community. These could

include a mix of community and centre-based activities such as art classes, sports, camps,

library visits or day trips that include mentoring or peer support to strengthen your ability to participate independently.

provided

as a single payment

which can be used flexibly

across all

⃝ Consumables Support to purchase assistive, personal care or safety items relating to your disability that you would use every day. These can include:

four Core

categories

– Toilet and bathroom equipment – Continence needs – Home enteral nutrition (HEN) products – Specialised clothing

National Disability Insurance Scheme (NDIS) if

you are not able to use public transport, such as a bus or train, because of your disability.

The funding can pay for transport such as a

community bus specifically for people with a disability or taxi and is paid fortnightly in

advance. The funding will not pay for a carer or

family member to drive you around to activities. There are three levels of transport support: Level 1 – up to $1,606 per year

You can get level 1 support if you do not work, study or attend a day program. You could also get level 1 support if you would like to join in activities or volunteer in your community.

DisabilitySupportGuide.com.au

How can I spend my Core funding? Funding for Core supports is provided as a

single lump sum payment which can be used flexibly across all four categories.

For example if you have a total Core budget

of $14,000, you can choose to spread it across different categories and allocate $2,000 for

consumables, $7,000 for daily activities, $1,000 for transport and $4,000 for social activities. Core support funding is flexible but you

may choose to set aside funds for a specific

purpose. For instance, you may choose to self-

manage some of your Core funding to support

additional transport needs and receive this as an automatic payment on an ad-hoc basis.

What is Capital support? There are aids and

equipment

supports that can assist

you to live

independently or help your

carer to make it easier to

look after you

The Capital support budget relates to

Scheme (NDIS) will cover modifications that

equipment, home or vehicle modifications, or

as installing hand controls if you can’t use your

investments such as assistive technology specialist disability accommodation.

The funding for supports will include

assessment, delivery, set-up, adjustment and maintenance costs as needed.

⃝ Assistive technology These are aids or equipment supports that assist you to live independently or help your carer to make it easier to look after you.

It can include items for mobility, personal care,

communication and recreational inclusion, such as wheelchairs, pressure mattresses, standing frames, bathing and toileting equipment, personal readers and vision equipment.

⃝ Vehicle modifications Vehicle modifications include the installation of, or changes to, equipment in a vehicle to

enable you to travel safely as a passenger or to drive. The National Disability Insurance

are considered reasonable and necessary such feet to operate pedals or installation of a hoist

to help you in and out of a car. If you would like additional cosmetic or personalised features

that are not essential, you will be expected to cover the extra expenses yourself.

⃝ Home modifications Modifications to help you live safely and

independently at home. These may include, adding hand rails in your bathroom, adding slip-resistant coating to your floor or installing ramps.

⃝ S pecialist Disability Accommodation (SDA) SDA refers to accommodation for eligible

participants who have an extreme functional impairment or very high support needs.

SDA will provide funding towards the cost of the physical environment (a purpose-built

apartment, for example) in which supports can be delivered.

SDA funding does not cover personal support

costs, which are assessed and funded separately in your NDIS plan.

How can I spend my Capital support funding? Any funds for aids and/or equipment you’re

requesting for inclusion in your NDIS plan have to be related to your disability, give you some clear benefit and be considered reasonable and necessary.

DPS Guide to Disability Support NSW & ACT 2020

Money for this support package will be

It is best to bring a quote for each item you’re

plan and have to be used to fund those items.

to make sure you receive funding that meets

allocated for specific items identified in your For example, if your plan includes money

under Capital supports to pay for a wheelchair, you can’t then decide to spend that money on the installation of a grab rail in the

requesting money for to your planning meeting, your needs. You can choose your preferred supplier and there is no need to provide multiple quotes for each item or service you're requesting.

bathroom instead.

What is Capacity building support? This support package enables you to build on your independence skills.

There are nine Capacity building support

categories. You will not automatically receive funding for all nine but only for those that

suit your needs and circumstances. The goals outlined in your National Disability Insurance

Scheme (NDIS) plan determine which categories you receive funding for.

⃝ Coordination of supports Support to connect you with informal,

mainstream and funded supports so you can

get the most out of your NDIS plan and make sure your supports are being delivered as promised.

There are three different layers of ‘Coordination of supports’:

– Support connection

Short-term assistance to strengthen your ability to connect with informal, mainstream and

funded supports and maintain relationships with service providers.

– Support coordination

Ongoing support to strengthen your ability

to connect with supports. Includes resolving

⃝ Improved living arrangements

Help with finding and applying for shared or

independent accommodation and assistance with managing rental agreements and

responsibilities. You may choose to use these

funds to engage a service provider to help you

search for suitable rental properties online and fill out application forms, for example.

service delivery issues, regular monitoring of supports and crisis resolution.

– Specialist support coordination

A time-limited service that includes all

activities outlined in support coordination,

plus specialist supports for more complex and high-risk situations.

If you ask for ‘Coordination of supports’ during

your planning meeting, the NDIA will determine what level of support is reasonable and

necessary based on the information gathered during your meeting.

Under Capacity building supports you

could get funding to help you find a job

or study opportunities, apply for suitable accommodation or learn a range of

organisational and self-management skills DisabilitySupportGuide.com.au

Photo: Daryl Charles - supplied by Eurella Community Services, NSW

⃝ I ncreased social and community participation

if you’re eligible for this funding you may

your ability to manage your life independently

⃝ Improved daily living

Short-term or ongoing support to strengthen and participate in your community. This can

include support to participate in community access programs or group activities. If your

goals include improving your social skills and

making new friends, you could get funding to attend a community camp or vacation group,

where you can meet new people and build your relationship skills.

⃝ Finding and keeping a job

Support to find and maintain employment at all stages of your life. If you’re approved

for funding in this category, you could find a

You can use

service provider who specialises in employment for people with disability to help you update

your Capacity

your resumé, apply for jobs in supported

building funds

for a job interview or assist with school-to-

to purchase any approved individual support within a specific category

or open employment, help you prepare work transition.

⃝ Improved relationships

Involves assistance with the development of social skills and behaviour intervention

supports. This could include funding for a

behaviour support plan that aims to limit the

likelihood of behaviours of concern developing or increasing.

⃝ Improved health and wellbeing

Physical wellbeing activities, such as personal training sessions and nutrition advice to

help you maintain a healthy lifestyle. These

supports can be funded by the NDIS if health,

physical and wellbeing difficulties are directly attributable to your disability. For example, 44

DPS Guide to Disability Support NSW & ACT 2020

choose to find a nutritionist who can create an individualised healthy-eating meal plan.

Covers assessment, therapy and/or training by a professional such as an occupational therapist, physiotherapist or registered nurse. Includes early childhood intervention. If you receive

funding for this category you may choose to

spend it on a combination of therapies that can help you work toward your goals. For example 30 hours a year for occupational therapy and

speech therapy assessment and intervention.

⃝ Improved life choices

Can include plan management support,

financial assistance and training to improve

organisational and self-management skills. You could engage a service provider who offers

plan management services to help you manage the money in your NDIS plan. They can pay

providers, help develop Service Agreements, develop monthly statements and claim

payments from the NDIA on your behalf.

⃝ Improved learning

Help to research and apply for study or training opportunities. If you receive funding in this

category, you could engage a service provider to help with your transition from school to university, for example. This could include

assistance with planning your timetable and

budgeting for textbooks, or having a support worker come with you to class. Improved

learning funding will only cover support costs, not course or tuition fees that anyone else without a disability would be expected to pay for.

Did you know art classes,

sport, camps, library visits

How can I spend my Capacity building funding?

and day trips can be included in your plan to increase

You can use your Capacity building funds to purchase any approved individual support

your social and community

within a specific category.

participation?

For instance, if you are allocated money under the ‘Improved daily living’ budget, you may initially decide to use 50% of the funding on an occupational therapist, 30% on a

physiotherapist and 20% on a podiatrist. However, down the track you may decide to

assign a larger percentage to podiatry services

or change from occupational therapy to speech therapy. This flexibility allows you to identify

what you believe would be the best Capacity building support to achieve your goal.

To help the National Disability Insurance

Agency (NDIA) decide how much money they will allocate for different categories under the

For instance, if you have a recommendation from a specialist that your child needs

physiotherapy, make sure their report specifies how many sessions a year they think your child needs, the duration of each session and what goals these therapies will help achieve.

You won’t be able to move Capacity building

funding from one category to another. This is

because each category is aligned with a specific goal in your plan.

Capacity building package in your plan, keep

So, for example, you may have a total Capacity

and necessary’.

for therapies under ‘Improved daily living’ and

in mind that any supports must be ‘reasonable Any specialist reports you provide at your

planning meeting to show you need certain

building budget of $5,000 made up of $3,000 $2,000 for ‘Improved living arrangements’ to

help you find suitable rental accommodation.

therapies or supports should include as much

You then can’t decide to combine your funds

request. They should detail the types of services

living’ because that would mean you are not

information as possible to support your funding the specialist recommends as well as the frequency of services.

to spend the total $5,000 on ‘Improved daily

working towards meeting your ‘Improved living arrangements’ goals.

DisabilitySupportGuide.com.au

FEATURE STORY

Jane’s story Being an adaptable and resilient parent As a parent, learning your child has a disability and then beginning the journey to find supports to set them up for the best possible life can be daunting. But what if you’re supporting not one but three children with disability? This is the reality for South Australian mum Jane. Her eldest child Emily is 18 years old

provider Novita and in the South

Growing up, her two daughters

dystrophy (MD), autism, anxiety and

bilateral clubfoot.

while Matt was a ‘Cub’ for three

and has been diagnosed with muscular depression, obsessive compulsive disorder (OCD), a chronic sleep

disorder known as narcolepsy and learning difficulties.

Her second child Hayley is 16 years old and also has MD as well as bilateral clubfoot, nerve neuropathy and

mild intellectual disability, while her youngest 13 year old Matt has MD,

autism and mild intellectual disability.

A range of difficulties

Australian hospital system due to her

years, an experience Jane found

However, she says the path to

amazing for their social and life

diagnosis was fraught with unanswered questions. “Hayley was the first

one to be diagnosed at eight years old,

then Emily, then it took another year

for them to reach an

“At the end

accurate diagnosis for Matt,” she explains.

above water or you’ll sink.”

Despite the invaluable support of

were difficult.

She recalls the moment Hayley, her

second child was given a diagnosis,

which prompted her other children to

undergo tests and finally, be diagnosed with a range of complex difficulties. “When they were little it was lots of

little things they found difficult and they weren’t reaching milestones.”

Hayley was diagnosed first as she was

already supported by disability service

so it was frustrating.”

extended family and her loving husband, Ben, Jane says it was

“certainly not easy” and found it “isolating”.

“At the end of the day you don’t have

a choice, you’ve gotta keep your head above water or you’ll sink.”

Isolation and frustration As the children have reached their teenage years, they’ve begun to

experience isolation and become

frustrated at seeing what their peers are doing that they cannot.

DPS Guide to Disability Support NSW & ACT 2020

probably the single best thing they

ever did as young

gotta keep your head

most of the difficulties starting to show holding a pen, sitting up and writing

“Girl Guides was

have a choice, you’ve

“No one had any answers

as they started school, and skills like

skills development.

of the day you don’t

Jane says she noticed no patterns in

her children when they were little, with

participated in Girl Guides,

children. It was a

better experience at

Girl Guides than they

ever had at school,”

she says.

Emily, Hayley and Matt access

psychology, physiotherapy and

occupational therapy (OT) through Novita, while Matt also has speech therapy.

Jane has found swimming most

beneficial for her kids. Both Hayley

and Matt participate in competitive

swimming four to five times a week at

the local swimming centre, where they are able to keep active and maintain social interaction.

FEATURE STORY

Over serviced Despite all three children being

and modify your

expectations as they grow and develop.”

consistent than it used to be.”

supported by the National Disability

“I see it as an evolving system, however,

over time their disability supports have

what they need and that hasn’t ever

Insurance Scheme (NDIS), Jane says

“Be kind to yourself

It’s improved [the NDIS] and it’s more

been reduced.

“As they’re getting older I’ve pulled back on supports,” she explains.

“I’ve reached a point where I feel I have over serviced them.

“I just want to let them live a bit.” “I find they get the most therapy out of swimming and since doing that we’ve been able to pull back on physio, OT and psych.”

Describing the paperwork, time and coordination required to manage all three NDIS plans alongside a plan

manager as a “casual job”, Jane says it’s a small price to pay for the right support for her children.

“I’ve had mixed experiences. “I feel I can see development and change over a few years.

I feel the children are all getting exactly been an issue.”

Adaptable and resilient She says Emily, Hayley and Matt are all

working towards the goals of “keeping their muscles active and healthy to manage the degeneration of the

MD and keeping them as socially connected as possible”.

Through her journey of parenthood,

offering support and ensuring she does whatever she can to help them live full and happy lives Jane says raising three children with disability has taught her to be both adaptable and resilient.

“I’ve learnt that you have to be kind to yourself and you have to modify your

expectations as they grow and develop. “You’ve gotta manage your own

situation and accept your own reality.”

Jane is supporting three children living with disability. Photo: Supplied

DisabilitySupportGuide.com.au

Managing your plan

There's no right or wrong way

One of the biggest decisions you and your family will need to make is how to manage your National Disability Insurance Scheme (NDIS) budget. The process of budgeting, keeping records

and paying for supports outlined in your plan is called ‘plan management’. How a budget is managed determines how your supports

The options include: ⃝ Agency (NDIA) managed ⃝ Plan managed

and services are paid and in some cases what

⃝ Self-managed

support services you need.

You can change your plan management option

providers you can choose from to deliver the

There are a few plan management options and

there is no right or wrong way – you can choose

to manage your NDIS plan and

you can change to a different option at any time

⃝ A combination of any of these at any time, but you will need to let the National Disability Insurance Agency (NDIA) know.

which option best suits your situation.

Agency Managed If you choose to have your plan agency

supports. Pricing for services by a registered

all payments and administration for you.

they can only charge a certain amount for

managed, this means that the NDIA handles Choosing this option means you don’t have

to pay invoices, claim reimbursements, report against your plan or resolve any billing issues,

provider are capped by the NDIA which means their services.

Is it for me?

as this is all done by the NDIA. The NDIA will

The agency managed option suits those who

supports provided.

financial or administrative tasks, and are happy

also keep appropriate records and receipts for If you choose to be agency managed, you can

only use National Disability Insurance Scheme (NDIS) registered providers to deliver your

don’t have the time or ability to deal with

to use only NDIS registered providers. The

registered provider you choose claims the funds for their services directly through the NDIS

portal by electronically billing the NDIS for the services delivered.

You can check your participant portal to see

when the funds have been paid and to keep track of the funding you have left.

Pros – Quick and easy – No financial accountability – No cost to you – No need to keep track of paperwork or open a special bank account

– Using only registered providers means they cannot charge above NDIS price guidelines

Cons

– You can’t buy services from providers not registered with NDIS

– Limited flexibility 48

DPS Guide to Disability Support NSW & ACT 2020

Plan Managed A registered plan management provider can

registered and unregistered providers to deliver

want the NDIA to manage your plan but don’t

your money and administration.

help you manage your NDIS funds if you don’t feel comfortable taking on the responsibility of self-management.

A plan manager acts as the middle man – the NDIS pays your plan management provider,

who then sorts out the payment of your NDIS bills and handles the paperwork. Your plan

manager will meet with you to understand your plan and identify what services you’d like them to manage.

If you would like to use a plan manager, you

must request this at your planning meeting. Funds will be allocated under ‘Improved life

choices’ to cover this service – this will not eat into any other support funds.

Is it for me?

your supports, while someone else manages

You won’t be able to see balances or remaining funds through the NDIS participant portal,

however, you should be able to receive monthly reports from your plan manager.

– You don’t have to keep track of paperwork or open a special bank account

– Freedom to choose any service provider you like – No personal financial accountability

– You have a partner to help you navigate the NDIS

– Advantages of self-management without the administrative burden

Cons

– The billing process may take longer

in providers but aren’t confident in handling

– Unable to keep track of balances and

suit you. Choosing a plan management provider

A list of plan managers can be found in the

budgets, then engaging a plan manager may

means you have the option of using both NDIS

management

provider means

Pros

– Another person to meet with regularly

If you would like more flexibility and choice

Choosing a plan

you have the

option of using both NDIS

registered and unregistered providers to deliver your supports

remaining funds yourself

Advisors Directory starting on page 138.

Self-Managed Self-managing your NDIS plan means that you,

You may want to consider setting up an NDIS-

the day-to-day organisation of your NDIS funds.

separated from your day-to-day expenses.

a family member or trusted person takes care of The nominated person pays bills out of your

Self-managing

your plan gives you complete control over your NDIS supports

NDIS budget, chooses how much to spend and organises paperwork and administration. The

NDIA will decide whether the nominated person is suitable to self-manage.

This option gives you a lot of flexibility and

control. If you are self-managing, you can choose any provider you like to deliver supports. This

includes both NDIS registered providers and also those who are not registered with the NDIS.

With this flexibility comes a lot of responsibility. Self-management means keeping on top

of your budgets while maintaining records

and receipts for supports provided, claimed

specific bank account so the transactions are You will be in charge of requesting invoices from service providers and processing

payments through the NDIS participant portal. Self-managed participants can also choose to pay a service provider upfront and have the money deposited into the nominated NDIS bank account.

It is important to keep in mind that the funding amount included in your plan will be based

on NDIA pricing. This means that the money

you receive to pay, for example, for a speech therapy session will be capped according to NDIA pricing.

and paid.

DisabilitySupportGuide.com.au

You can choose a combination

Some providers that are not registered with

For example, if you are happy to self-manage

per session than if you were to use a registered

financial professional, then you can ask for this

of plan

Pros

options where

the NDIA may charge more than this amount provider who can only charge NDIS prices.

Read more about NDIS pricing on page 51.

Is it for me? Choosing to self-manage your plan means

taking on the role of financial manager, support

and would like to receive ongoing advice from a support to be included in your plan. – Flexibility

you are in

– Total choice and control – Freedom to choose any provider

advocate, administrator and director. If you have

– Opportunity to develop or refine

and want complete control of your or your loved

– Can apply for assistance through NDIS

suit you.

Cons

the capacity and resources to fill these roles,

one’s NDIS plan, then self-management could

If you would like to self-manage, but feel you are lacking in certain skill areas or would like extra

assistance, you may be able to receive funding from the NDIS for this. You may be allocated

Capacity building funds as part of your plan that help you develop skills to increase your ability to self-manage or receive help to be able to

management

financial, organisational and admin skills Capacity building funds

control of some supports and others are

being managed

by the NDIA or a registered plan

– Time consuming

manager

– A lot of responsibility – Need to meet with lots of people and providers

– Need to resolve billing issues yourself – Might need to pay for services upfront and

self-manage.

wait for reimbursement

A combination You may choose to combine different plan

management options if you want the NDIA or a plan manager to manage parts of your budget,

but want to stay in control over certain services. For example, perhaps you don’t want to deal with all the financial or administrative tasks that come with managing your child’s plan

yourself and you have chosen mostly registered providers, so you are happy for the NDIA to

manage most of your child’s funds. However,

the speech therapist your child has been seeing for four years isn’t a registered NDIS provider

and you would like to keep seeing them. You

on the self-managed supports, while they

manage the budgets you’ve allocated to them

Pros – Flexibility – More choice and control – Freedom to choose any provider

Cons – Can be time consuming – Might need to pay costs upfront and wait for reimbursement

can choose to self-manage that component of

– Might need to refine your budgeting,

How does it work?

Whichever option you choose, it's important

your child’s plan.

– Meet with the NDIA and tell them which

services you’d like them to manage and which you’d prefer to manage yourself

– You arrange services, organise invoices and keep appropriate records for the support(s) you’ve chosen to manage 50

– You report to the NDIA on the amount spent

DPS Guide to Disability Support NSW & ACT 2020

organisational or administrative skills

to make sure you are comfortable with the

way your plan is managed. There is no right or wrong way and you can choose to change to a different option at any time.

NDIS pricing The National Disability Insurance Scheme (NDIS) provides funding to participants to purchase a range of reasonable and necessary supports to increase independence as well as social and economic participation. This funding is provided through individual

participant budgets and while participants are free to choose who they would like to deliver

services and support to them, the amount the

NDIA pays for these supports is set in the NDIS price guide.

How much do supports cost under the NDIS? The NDIS price guide lists costs for all support areas under the NDIS. These prices, unless stated otherwise, are the maximum NDIS

registered providers can charge for that service. A key element of NDIS is that funded supports must represent value for money. As the

number of participants and providers changes each year, competition may change and this

could drive prices up or down. The NDIS price

guide should ensure that all costs are kept at a reasonable level.

Registered vs unregistered providers Service providers are businesses or individuals who provide a service that relates to the goals

The price guide breaks down each support item

outlined in a NDIS plan. The NDIA asks service

a quote is required, the price and if it’s charged

not all providers do.

with a description, reference number, whether

providers to register with the NDIS, however,

hourly, daily or weekly.

To register, providers must meet certain criteria

For example, for assistance with personal

and follow specific rules, regulations and

with basic house or garden maintenance,

NDIS registration can be a lengthy and costly

domestic activities such as getting help

the NDIS will pay up to $50.03 per hour. For

support connection, to help you coordinate your supports from a range of sources, or

to engage services to help you find suitable accommodation, NDIS will pay up to $60.16 per hour.

The NDIA will update prices at least once a year, usually by 1 July, taking into account

market trends, changes in costs and wage rates. Changes will be published on their website.

agreements when providing services.

process, and because of this some businesses choose to stay unregistered.

Others may choose not to register so they won’t be limited by the NDIS price guide when they charge for their services.

Don’t be put off by the term ‘unregistered’ when it comes to choosing supports.

A key element of the NDIS is that funded

supports must represent ‘value for money’

Unregistered providers can still provide NDIS-

funded supports, and many have the necessary skills and resources to provide high-quality services to people with disability.

DisabilitySupportGuide.com.au

If you are

self-managed The main differences between registered and

all been through the registration process and

⃝ Unregistered providers do not need to

a set list of providers can be restrictive.

unregistered providers are:

follow the price caps outlined in the NDIS

price guide and can charge whatever they like, whereas registered providers cannot charge over the price limit.

⃝ Registered providers claim their invoices directly through the NDIS, while

unregistered providers will send their

invoices to you, or whoever is managing your plan, to process through the NDIS portal.

You can choose the type of providers you use, depending on how you manage your plan. If

you are agency managed and can only choose

registered providers, it’s good to know they’ve

meet NDIA guidelines. However, choosing from For example, if you need an occupational

therapist but there are none registered in your area, you might need to travel a long way to access this support. Or, the local registered

occupational therapist might be at capacity and not currently taking on new clients.

or plan

managed

you have the freedom of

choosing any provider you want

If you are self-managed or plan managed, you

have the freedom of choosing any provider you want. However, you may pay more for supports with an unregistered provider as they aren't bound by the NDIS price guide.

Read more about the different management options on pages 48 - 50.

Service Agreements When you have found a provider to deliver your NDIS supports, you will need to enter into a

written agreement with your provider. This is called a Service Agreement.

Service Agreements should be simple and

set out how and when your supports will be delivered and how much they will cost.

Service Agreements are different from your

NDIS plan. Your plan lists your NDIS supports and the long and short-term goals you have.

A Service

Agreement is about

delivering supports

to work on achieving any goals you have

A Service Agreement is about delivering these supports to work on achieving those goals.

Your provider may work with you to develop a

care or service plan that is based on your needs and the goals set out in your NDIS plan.

When talking to your provider about your

Service Agreement, you should bring a copy of your NDIS plan and attach it to the document. This will help your provider deliver the right supports in the right way for your personal

circumstances and make sure the services work towards meeting your individual goals.

DPS Guide to Disability Support NSW & ACT 2020

Things you can put in your Service Agreement include:

⃝ The type of support provided under the Service Agreement

⃝ The cost of those supports ⃝ How, when and where you would like your supports to be provided

⃝ How long you need the supports to be provided

⃝ When and how your Service Agreement will be reviewed

⃝ How any problems or issues that may arise will be dealt with

⃝ Your responsibilities under the Service

Agreement – such as letting your provider know if you can’t make an appointment

⃝ Your provider’s responsibilities under the

Service Agreement – such as working with

you to deliver your supports in the right way ⃝ How you or your provider may change or end the Service Agreement and if there are any charges if you decide to end the agreement.

Financial support The Government has a range of financial assistance schemes to support people with disability to cover the cost of living including rent or mortgage repayments, groceries, utilities, transport and other miscellaneous costs. If you have a disability that leaves you unable to work or are actively looking for work, you may

be able to receive financial support. This is also the case if you have a disability but are actively looking for employment.

Disability Support Pension The Disability Support Pension (DSP) is financial

Newstart Allowance If you are unemployed but actively looking for work you may be able

to receive the Newstart Allowance. It also supports you if you have a

longer-term condition and cannot get the DSP.

help for people with a permanent physical,

This financial support is available to people

prevents them from working. To be eligible for

looking for paid work, under the income and

intellectual or psychosocial disability that

who are at least 22 years old but under 65 years,

the DSP you must meet both non-medical and

assets test limits and prepared to meet mutual

medical rules.

obligation requirements.

These include if you are permanently blind,

You will no longer receive payments if you stop

expectancy of less than two years, you have an

you may not receive payments until you attend

or you receive a Department of Veterans’ Affairs

Services Provider.

you have a terminal illness with an average life

looking for work without a good reason and

intellectual disability with an IQ of less than 70

your first appointment with an Employment

special rate disability pension.

To find out if you are eligible for Newstart and

Non-medical rules include your age, residency and income and assets.

General medical rules include: ⃝ Your condition will last more than two years ⃝ Your condition is fully diagnosed, treated and stabilised

⃝ Your have an impairment rating of 20 points or more

⃝ Your condition will stop you working at

least 15 hours a week in the next two years.

It is important to note not everyone with

disability or a medical condition is eligible for

the DSP. If you can’t get DSP, you may be able to

get other payments. You can still access services under the National Disability Insurance Scheme (NDIS) if you’re claiming DSP.

To find out if you are eligible and how to

apply visit the Department of Human Services website: humanservices.gov.au/individuals/

how to apply visit the Department of Human Services website: humanservices.gov.au/ individuals/services/centrelink/ newstart-allowance

Youth Disability Supplement If you’re under 21 years old and on the

Disability Support Pension, you may also be

eligible for extra assistance through the Youth

Disability Supplement. You may also receive the supplement if you’re under 22 and get Youth

Allowance or ABSTUDY. The highest amount you can receive on the Youth Disability Supplement is $129.80 a fortnight.

You don’t need to apply for Youth Disability Supplement but you’ll need to tell the Department of Human Services if you

don’t want to get it. To find out more visit

humanservices.gov.au/individuals/services/

If you have a

disability that leaves you

unable to work or are actively looking for work, you

may be able to receive financial support

centrelink/youth-disability-supplement

services/centrelink/disability-support-pension

DisabilitySupportGuide.com.au

Education In Australia, every child has the right to the same educational opportunities. People with disability may have barriers in learning, development and cognitive function, however, there are a number of education supports that can help your child reach their full potential. Schooling options

Community Government schools are available

In some schools, children with disability are

for families who want something other than

with disability have some extra support lessons

Dual enrolment is an option for parents who

in regular classes, whereas in others, children together in a group.

There are also Government funded special support school programs, complete

with their own staff and facilities within mainstream schools.

Independent schools are non-Government institutions who support students with

disability without Government funding. Specialist schools for children with disability can offer specific support for children with intellectual disability, physical disability,

hearing impairments, vision impairments and autism spectrum disorder. The curriculum

at these schools is based on the Australian

curriculum but can be tailored to suit individual student needs.

Class sizes may also be smaller. To enrol your

child at a specialist school, he/she must meet

the school’s diagnosis criteria and live within the enrolment zone.

Home schooling can provide your child with a safe, supportive and flexible environment that suits their academic or behavioural

needs. If you choose to home school, you

need to register with your State or Territory education department.

For children who can’t go to school or

participate in regular classes due to chronic

illness, living remotely or experiencing difficulty at school, education programs are often run

online with printed material and visual aids sent to your child.

To enrol in these distance education programs you must meet the enrolment requirements.

mainstream schooling.

believe their child may benefit by splitting up their week between two schools.

If your child has medical, personal care or

behavioural support needs, the school can

assist your child in making them feel included and comfortable in the school environment.

Education supports

The Department of Education endeavours to support the education of students with disability through funding, special needs

support, resources and teaching materials. The Department plays an important role in delivering Australia’s education and

is responsible for national policies and

programs. They also advocate for special needs education, manage complaints and educationbased investigations.

The NSW and ACT Governments have a number

of programes and resources available to provide extra support for students with disability.

To learn what educational support is available for your child, contact the Department of Education in your State or Territory.

Contact the New South Wales Department for Education on 1300 679 332 or visit

education.nsw.gov.au or ACT Department of Education on 02 6205 5429 or visit education.act.gov.au.

The National Disability Insurance Scheme (NDIS) may fund supports to enable your child to

attend school and enhance their educational journey. These supports could include

transport to and from school, mobility aids and assistance with transitioning from primary to secondary school.

DPS Guide to Disability Support NSW & ACT 2020

A range of

support options is available to

assist your child throughout

their schooling years, with

most schools catering for

students with disability

Employment and volunteering options A key goal of the National Disability Insurance Scheme (NDIS) is to promote employment of people with disability. Financial independence, improved health and wellbeing, building social networks and finding a sense of purpose are just some of the benefits of having a paid or unpaid job. Building capacity and economic participation

through employing people with disability also

reduces the need for full-time support and day programs, giving family members and carers

more time to participate in the community or work in their own job.

If you have a disability and want to work, there are a few avenues you can take.

Disability Employment Services If you have a permanent disability and would like to work Disability Employment Services

(DES) can help you. DES is not funded under the NDIS but by the Department of Social Services. DES can help you find and maintain work in a mainstream environment, known as open employment.

There are two separate sub-programs within DES. These are:

1. Employment Support Services for job seekers with permanent disability and an assessed need for regular, ongoing support in the workplace.

2. D isability Management Services for job

Disability

Employment Services can

help you find

and maintain work in a

mainstream

environment

seekers with disability, injury or health

conditions who are not expected to need

long-term support in the workplace but may need irregular flexible support to keep a job. Services provided through DES include

allied health services to help improve work capacity, assistance with job searching,

resumé preparation and support for education and training.

To find out more call JobAccess on 1800 464 800 or visit jobaccess.gov.au.

Photo: Daryl Charles - supplied by Eurella Community Services, NSW

Australian Disability Enterprises Another option if you are looking for

employment is through Australian Disability Enterprises (ADEs).

ADEs are companies that employ people with

disability in a supported working environment. ADEs typically support people with disability who may struggle to find or keep a job in a mainstream environment.

Supported employment at an ADE is funded by the NDIS under the support category ‘Finding and keeping a job’.

Under the NDIS, ADEs can help you to gain

training and experience to either transition into open employment or continue in supported employment if you prefer.

Over 170 ADEs currently employ more than 20,000 Australians with varying degrees of

disability who are not currently able to work without support.

Supported employment places are no longer

capped under the NDIS, meaning ADEs can offer more opportunities to more people.

DisabilitySupportGuide.com.au

ADEs offer a wide range of roles within a number of industries including: ⃝ Packaging

⃝ Manufacturing

⃝ Administration ⃝ Cleaning

⃝ Horticulture

⃝ Logistics and warehousing ⃝ Printing

⃝ Hospitality

ADEs also adjust daily tasks, jobs and workplace settings to suit individual abilities, interests and skills. Many also offer on-the-job training and skills development in areas such as: ⃝ Work health and safety

⃝ Behaviour management ⃝ Public transport

Volunteering has been linked to

increased

health and wellbeing as well as

improved

self-esteem

supports. Your chosen SLES provider will work with you to identify supports which will help

you achieve your individual employment goals.

Volunteering

Volunteering is another great way to meet new people, learn new skills and become involved with your community in a fun and supportive

way. Volunteering is freely giving your time to help another person, organisation, group or

⃝ Literacy and numeracy

cause and can also help build your confidence

Visit buyability.org.au online or call 1300 043 517

Volunteering has been linked to increased

near you.

esteem, while also reducing stress, loneliness

⃝ Money management

before transitioning into employment.

to find supported employment opportunities

health and wellbeing and improved self-

School Leaver Employment Supports (SLES)

and depression.

would like a job when you leave, you could

⃝ Animal welfare organisations like the RSPCA

There are many places you could volunteer,

If you’re in your final year of school and

including:

access NDIS funding for School Leaver

⃝ Local thrift shops

Employment Supports (SLES). This support

option offers individualised assistance for up to two years after finishing Year 12 to help

build skills and confidence to transition from

⃝ Environmental conservation organisations ⃝ Meals on Wheels

⃝ Australian Red Cross

school to work. SLES is not a program, but

To find volunteering opportunities in your

rather an individualised approach to funding

community, head to Volunteering Australia’s

employment supports like:

website volunteeringaustralia.org.

⃝ Work experience in open or

If you would like to volunteer in your

supported employment

⃝ Travel training

⃝ Job-readiness training such as resumé writing and job searching

⃝ Money handling

⃝ How to communicate with others in the workplace

SLES funding can be added to your NDIS plan during your initial planning conversation, or a scheduled or requested review with your planner or Local Area Coordinator. 56

Any NDIS-registered provider can deliver SLES

DPS Guide to Disability Support NSW & ACT 2020

community but feel you need some assistance, like a support worker to go with you, you can

apply for NDIS Core funding under ‘Assistance with social and community participation’. To find providers who offer employment

support turn to the Advisors Directory starting on page 127.

Companion Card

A Companion Card allows

If you have a permanent or severe disability and you need help to go to events and venues or access public transport, you may be eligible for a Companion Card. This card will allow you to bring a companion to join you for free and help you with your

mobility, communication, self-care or use of aids or equipment.

The Companion Card is a free, nationally

recognised card that can be used throughout

your life, but must be renewed every so often, depending on which State or Territory you live in.

You must get a new card every five years. Your companion could be a paid or unpaid

carer, a friend, family member or partner and it

doesn’t have to be the same person joining you each time.

To be eligible for a Companion Card you must: ⃝ Be a permanent resident of Australia, living in the State or Territory of issue

⃝ Demonstrate you have a significant,

⃝ Demonstrate you would be unable to

participate at most community activities without attendant care support

⃝ Demonstrate that the need for your assistance will be lifelong.

You can get an application form by calling,

emailing, writing or downloading and printing a form from your State or Territory Companion

you to bring someone

to events or venues to

help you with

your mobility,

communication, self care or use of aids and

equipment

Card office.

Your general practitioner, medical or mobility

specialist can help you fill out your application. You will also need to include two identical, passport-sized and quality photographs in your application.

For more information about Companion Cards call 1800 893 044 if you’re in New South Wales or 02 6205 4333 if you are an ACT resident or visit companioncard.gov.au.

permanent disability

Accessible transport Access to transport is critical for people with disability in enabling them to participate in work, study, leisure and social activities. For people with limited audio and visual capabilities, public transport can present some challenges. People with a cognitive disability may also

study or are looking for work, but unable to use

perception, comprehension, learning, memory

those requirements and lodge a claim form

need additional travel supports to aid in and concentration. There are a range of

subsidies, permits and allowances available to make getting around a bit easier if you have a disability.

The Centrelink Mobility Allowance is a regular

payment to help with the essential travel costs if you have a disability, illness or injury and work,

public transport. To be eligible you must meet through Centrelink.

Find out more about requirements and how

to lodge a claim on the Department of Human Services website, humanservices.gov.au.

If you are still able to operate a car you may be

eligible for the use of a disability parking permit.

DisabilitySupportGuide.com.au

The majority of public

transport in Australia is

accessible for people with disability

or mobility issues

You may be able to get a permit if your

The majority of New South Wales’ public

movement, your ability to use public transport

and all light rail vehicles, are accessible for

impairment severely restricts your speed of

and you have a permanent physical impairment or a temporary impairment likely to last for longer than six months.

To get a disability parking permit you must fill out an application form, ask a medical

practitioner to complete and sign the relevant sections and submit the form to your local

council. You can find more information on NSW and ACT disability permits and how to apply at rms.nsw.gov.au or accesscanberra.act.gov.au

Public Transport In the ACT, Transport Canberra’s provides

the service of easy access buses designed to

accommodate people with reduced mobility.

transport services including trains, buses, ferries people with disability or mobility issues.

Accessible buses, shown by a wheelchair

symbol on the bus front have wide doors

and aisles, no steps, lower floors. Handrails, accessible stop buttons and highly visible

destination signs. They also have designated areas with folding seats for people using wheelchairs or mobility scooters.

To find an accessible entrance on the train

look for the wheelchair symbol located at the end of the carriages. Accessible toilets can be found on trains for intercity services. Older

intercity trains and regional trains may have limited accessibility.

The bus fleet has no steps to allow people with

You can speak to the NSW TrainLink Contact

Roughly 346 easy access buses in Canberra

and facilities are accessible.

disability to safely enter and exit the vehicle.

include a wide entrance, extendable ramp and space for wheelchairs. If you require a ramp or the bus to be lowered to allow you to get on

or off, simply ask the driver to assist. The ramps support a maximum weight load of 300kg

which takes into account the person’s weight, mobility aid and carer.

Bus stations and stops are fitted with tactile

Centre staff on 13 22 32 to find out what service If you have a permanent and severe disability you may apply for a Companion Card which allows your companion/carer to travel free

of charge on all NSW and ACT train and tram

services, all metropolitan bus services, country trains, coach and town bus services.

Transport Alternatives

paving and braille bus stop number plates at

If you can’t use public transport there are a

you and your carer or companion may travel on

and you may be able to receive assistance for

selected stops. If you have a vision impairment

number of other ways to travel around your city

Transport Canberra buses free of charge.

these through the NDIS.

Taxis are a private and comfortable transport method for people who can’t easily access

public transport. Drivers can help you enter and exit the vehicle if you need assistance.

If you are a NSW resident and are unable to

use public transport because of a severe and

permanent disability, you may be eligible to a

subsidy of 50% of a taxi fare, up to a maximum

subsidy of $60 and only pay the remaining fare through the Taxi Transport Subsidy Scheme.

DPS Guide to Disability Support NSW & ACT 2020

If you live in the ACT, you may be eligible for

the Taxi Subsidy Scheme (TSS) which involves

subsidised accessible taxi trips if you are unable to use public transport due to your disability. For people who require a taxi that caters for

mobility difficulties or disabilities, Wheelchair

Accessible Vehicles are purpose-built vehicles complete with hydraulic lifts to secure

passengers with wheelchairs and scooters safely into the taxi. To book and request an accessible vehicle simply call Zero200 on 02 8332 0200 if

you live in NSW or 13WATS on 13 92 87 if you live in the ACT.

Community buses Community buses are another great option for people with disability. They are run through

councils with the help of friendly volunteers. Community buses are fitted with handrails,

seat belts and are easy to access. People with disability and the elderly are given priority

access to these buses. You may need to call

ahead to get information on the schedule of buses with wheelchair access.

In NSW, community transport services help people who are financially disadvantaged,

isolated, lack public transport, elderly or have

a disability, to access transport to participate in

their community. Head to transportnsw.info and use the ‘local community transport finder’ to find accessible services near you.

If you need to access alternative public transport options within the ACT, the Community

Transport Coordination Centre can provide

assistance with community public transport.

For more information call them on 02 6205 3555 (Monday to Friday 9am-4pm) or visit transport.act.gov.au.

The Flexible Bus Service is available to people who have limited access to public transport

options. The wheelchair accessible fleet is a free service, operating from a basic timetable and

assists by picking up residents from their home

and taking them into their local community. You must meet particular eligibility requirements to

For students with disability who attend public

schools in the ACT and are unable to use public transport or their parent’s vehicles to get to school, you may be eligible for the Special Needs Transport (SNT) program. For more

information contact the Special Needs Transport Coordinator on 02 6205 3555, visit transport.act.gov.au or email

specialneedstransport@act.gov.au Private, local community transport services

are offered by a range of organisations for a

reasonable price. Often these services plan ‘day

trips’ to socialise people of all ages, nationalities and backgrounds with a particular focus on

the elderly and people with disabilities. Some examples include Red Cross and a number of councils.

For more information on the transport options available in NSW and the ACT visit

transportnsw.info or transport.act.gov.au

If your disability causes you substantial difficulty in using public transport, you may be eligible for transport funding under Core supports of your NDIS plan

access the Flexible Bus Service. Visit

transport.act.gov.au or call 02 6205 3555 for booking and information queries.

DisabilitySupportGuide.com.au

Disability advocates Supporting your rights There may be times when you don’t feel listened to or feel like decisions are being made for you without any consideration of your thoughts, feelings or opinion. This is where disability advocates can play a vital role. When a problem arises it can be hard to speak up and take control of how you want to live

your life. This can be particularly difficult if the concerns you have are about care or services

that you are relying on for meeting your most

An advocate can enable and support you by helping you understand your rights, listen to your concerns and discuss your options for raising those concerns

basic needs.

Many people find it difficult to raise a complaint or concern but it is important to address your concerns early and not leave it to escalate.

This is where a disability advocate can play an important role.

Disability advocates can act as a voice for

people with disability by campaigning for social change, equal rights and opportunity. This can include speaking, acting or writing on behalf of the interests of a person or group in order

to protect, promote and defend their welfare or justice.

An advocate can enable and support you by helping you understand your rights, listen to your concerns and discuss your options

There are a number of different types of advocacy, each with a different focus. The six advocacy types are: ⃝ Citizen advocacy – aligns you with

volunteers who become loyal supporters and campaign for your rights.

⃝ Family advocacy – helps family members of people with disability to advocate on behalf of their loved one.

⃝ Individual advocacy – works with

individuals on eliminating discrimination, abuse and neglect.

⃝ Legal advocacy – maintains your rights by addressing the legalities of discrimination, abuse and neglect.

⃝ Systemic advocacy – reduces barriers and discrimination you may face.

⃝ Self advocacy – supports you in advocating for yourself, or as a group.

for raising that concern. They can assist with

The Australian Government’s National

and support when dealing with service

program that ensures people with disability

that may impact on your ability to participate in

their community.

negotiating changes to your plan, give advice

Disability Advocacy Program (NDAP) is a

providers and help you overcome any barriers

enjoy and exercise their human rights within

your community.

The program enables access to local disability

advocacy support and helps smooth out issues

between people with disability and their service providers or the National Disability Insurance Scheme (NDIS).

To find a Government funded disability

advocacy agency near you, search your local area on the Department of Social

Services’ Disability Advocacy Finder, visit disabilityadvocacyfinder.dss.gov.au or email disabilityadvocacy@dss.gov.au

DPS Guide to Disability Support NSW & ACT 2020

Carer support Families and carers of people with disability provide everyday help and support that cannot be beaten! Roughly 2.7 million Australians look after someone with disability, mental illness, a medical condition or the elderly. Being a carer can have a huge impact on your

Attending a counselling or therapy group is

as being isolating at times. There are some great

feelings with like-minded people and is

life and physical and mental wellbeing – as well support options available to assist you if and when the role of a carer becomes too much.

a good way to share your experiences and

important in proving you are not alone. You can learn a lot from other people in similar

situations, build a support network and make some new friends.

To find a registered counsellor or counselling

groups in your local area, you can use an online directory such as australiacounselling.com.au,

visit the Australian Counselling Association website on theaca.net.au or contact Carers Australia at carersaustralia.com.au.

Carer support groups

Community run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups can be organised around caring for someone with

a particular disability or condition and offer the support and advice of other carers who

are or have experienced situations similar to

Counselling services

Professional counselling is held in individual, couple or family sessions. Some counsellors

offer their services over the phone, by email

or through webcam. It is a great way to talk to

someone about how you are feeling and learn

yours. There are also support groups available for Indigenous Australians or Culturally and Linguistically Diverse (CALD) carers.

Carer support groups are completely

confidential and can provide practical and emotional support and also help you to:

some strategies to help you cope in a private

⃝ Discover new information

comfortable having a one-on-one session or

⃝ Get involved in leisure activities and

a good option for you.

Groups are free of charge and meet regularly in

and trusted environment. If you feel more

involving other family members, counselling is Therapeutic counselling groups are specifically

⃝ Attend education or training workshops relaxing outings.

community spaces.

designed to provide carers with emotional support, the opportunity to connect with

other carers and share experiences, as well as practical strategies to help you in your carer

role. These groups meet regularly and promote

an understanding and supportive environment.

There are a number of

support options available

to assist you if the role of a carer becomes too much

DisabilitySupportGuide.com.au

Respite care may be

available to you if you

need to take

a break from your caring role

Respite care Sometimes you need to take a break from your carer role to refresh, attend appointments

or need someone to take over when you are unable to care due to illness or time away. There are different organisations that can

help with access to information about respite

legal considerations

⃝ Carers Australia – 1800 242 636. Runs

support programs including short-term counselling for carers with qualified counsellors

and supports appropriate to your needs. An

⃝ Relationships Australia – 1300 364 277.

Carelink Centres (CRCCs) which can provide

counselling and mediation, by phone,

example are the Commonwealth Respite and options for short-term and emergency respite. Regular respite can help reduce your need for

emergency respite, and if required, CRCCs can help organise a plan for this.

Information on local carer support, disability

and community services from CRCCs is free and confidential. To find out more call your nearest

CRCCs on 1800 052 222 during business hours or 1800 059 059 for emergency respite support. Another good starting point if you are

considering respite is CarerGateway.gov.au or call 1800 422 737.

Support lines There are a number of support lines and

websites to assist carers just like you in looking after someone with disability. Many support lines offer free or subsidised counselling. Some helpful support lines include: ⃝ Carer Gateway – 1800 422 737. A resource to help connect you to local support services and other carers in a similar situation, and provide advice on a range of topics such 62

as health and wellbeing, financial and

DPS Guide to Disability Support NSW & ACT 2020

Offers a range of services, such as online and face-to-face

⃝ Lifeline – 13 11 14. Offers 24/7 crisis support and phone counselling

Financial support

You may be eligible for income support

through Carer Payment or Carer Allowance

from Centrelink and the Department of Human Services if you and the person you are caring for meets the requirements. Call 13 27 17

Monday to Friday 8am – 5pm or check online at humanservices.gov.au to see if you are eligible for financial support as a carer.

Being a carer of someone with disability can

take its toll on your physical and mental health.

Your role is important but it’s equally important to look after your own health and wellbeing. Try to take some time out for yourself to see a movie, do some exercise or socialise with friends. Remember to keep an open line of

communication between those around you

and speak to a trusted family member or friend if your carer role is starting to impact on your health and wellbeing.

Diversity and disability Australia is an incredibly diverse country, home to over 24.7 million people of various backgrounds, religions, cultures and sexuality. Over 4.2 million Australians live with disability and face barriers to support services based on their cultural diversity. Finding support that meets these needs and

speaking background (NESB). Contact NEDA at

Cultural and linguistic diversity

0407 878 933.

understands you is essential to your wellbeing.

neda.org.au or by calling 02 6262 6867 or

The Federation of Ethnic Communities’ Councils

Culture and language barriers can make it

of Australia (FECCA) represents Australians from

difficult to reach your full potential. People

with disability from multicultural backgrounds may face a lack of information, isolation and

CALD backgrounds all around the country.

FECCA can be contacted at fecca.org.au or on 02 6282 5755.

difficulty connecting with support services.

National Disability Insurance Scheme (NDIS)

If you are Culturally and Linguistically Diverse

participants who are from a CALD background

(CALD) a number of organisations offer

may need the help of translators or interpreters

disability support and advocacy services

to access the support services highlighted in

to ensure you feel included within your

their NDIS plan.

community and supported to achieve your

goals. Services range from connecting you to

The Translating and Interpreting Service (TIS

CALD services and organising suitable bilingual

the Government. The service covers more than

and offering relevant support, advocating for

carers or interpreters to providing culturally and linguistically appropriate resources.

National) is an interpreting service provided by 100 languages and is available 24/7 on 13 14 50.

The National Ethnic Disability Alliance (NEDA)

advocates for the rights of people with disability and their families from a CALD and Non-English

Multicultural Care provides personalised in-home care services to multicultural people living with a disability so that you can continue living independently and safely in your own home.

Caring for diversity

OUR SERVICES INCLUDE: • • • • • •

Assist Personal Activities Development - Life Skills Group / Centre Activities Participate in Community Household Tasks Plan Management

To find out how we can help you or your loved one, please contact us now on:

Ph: 02 9718 6199

Email: referrals@mc.org.au www.multiculturalcare.com.au DisabilitySupportGuide.com.au

New South Wales CALD supports The Ethnic Communities’ Council of NSW

(ECC) is a peak body advocating for CALD communities and is able to help younger

people with a disability and their carers to live

independently at home and in their community. Contact ECC on (02) 9319 0288 or visit eccnsw.org.au

The Multicultural Disability Advocacy

Association of NSW (MDAA) is the peak body

for all people in NSW with disability and their families and carers with a particular focus on those from CALD or non- English Speaking backgrounds. To contact MDAA, call 1800 629 072 or visit mdaa.org.au

CALD supports in ACT

The Canberra Multicultural Community

Forum (CMCF) is a peak body representing

and advocating for more than 100 ethnic and associated community organisations in the ACT and surrounding areas. Call them on 02 6262 7060 or visit cmcf.org.au

Some of these include: National:

⃝ The National LGBTI Health Alliance provides health-related programs, services and

research focused on LGBTI people and other sexuality, gender and bodily diverse people and communities. Contact the National

LGBTI Health Alliance on 02 8568 1123 or visit

lgbtihealth.org.au/

⃝ QLife is a free telephone and online chat support service providing anonymous

support and referral for people wanting to talk about a range of issues such as their

Multicultural HUB Canberra provides support

sexuality, identity, gender, bodies, feelings

the ACT. Call them on 02 6100 4611 or

1800 184 527 or online at qlife.org.au

to migrants, refugees and asylum seekers in email info@mHUB.org.au

Religious and spiritual diversity

Religion and spirituality can play a major role in our lives. If you have a disability you may

want to receive support provided by service

and relationships. Contact QLife on New South Wales:

Twenty10 GLCS NSW – a social and counselling support network. They also service ACT. Contact them on 02 8594 9555 or email info@twenty10.org.au

organisations and staff who share your beliefs

ACON – a community based LGBTI health and

meals to be prepared a certain way or celebrate

and counselling services. Contact them on

or provider shares the same views as you, you

The Gender Centre Inc. – Provides information

Speak to your Local Area Coordinator or Plan

in NSW. Call 02 9519 7599 or email on

your local area who will respect and cater to

ACT:

and values. For example, you may require your

HIV/AIDS organisation with a range of support

certain religious holidays. If your support worker

1800 063 060 or visit acon.org.au

will likely build a good relationship.

and support to trans and gender-diverse people

Manager about disability support providers in

reception@gendercentre.org.au

your religious and spiritual preferences. Your

A Gender Agenda – supports the goals and

local church or place of worship may also be

able to suggest other support services that align with your beliefs.

LGBTIQ supports

needs of the intersex, transgender and gender diverse communities of Canberra and the surrounding region. Contact them on

02 6162 1924 or visit genderrights.org.au

There are several organisations that offer

AIDS Action Council – provides face-to-face

networks for LGBTIQ community members

ACT for people of diverse sexuality and gender.

information as well as social and support living with disability. 64

counselling and access to social groups in the Visit aidsaction.org.au or call on 02 6257 2855

DPS Guide to Disability Support NSW & ACT 2020

You may want to receive support

provided by

organisations or staff

who share

your beliefs and values

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Visit DisabilitySupportGuide.com.au for a complete overview of providers and services registered within the State or Territory. For the most up-to-date information about providers and services listed in this Guide visit the website and enter the DSG Web ID numbers in the search field.

DisabilitySupportGuide.com.au

New South Wales and ACT regions To help you find providers that offer services near you, we have sorted the directory tables on the following pages into a number of regions. You can use the map below to work out which region covers the area you live in.

Providers that have indicated they look after all of New South Wales/ACT or those that did not specify a region with

DPS are listed under â&#x20AC;&#x2DC;Providers servicing all of NSW/ACTâ&#x20AC;&#x2122;. If a provider services one or multiple regions but not all, they will be listed in each of the applicable regions.

DPS Guide to Disability Support NSW & ACT 2020

Therapists & Specialists

DisabilitySupportGuide.com.au

Therapists & Specialists

About Therapists & Specialists Living with a disability can be challenging but there are a wide range of therapies and supports available to help make life easier for you. By having access to therapy or specialised support sessions you may be able to maintain or regain independence, manage behaviours or look after your mental wellbeing. For instance, you may need the services of a physiotherapist to help with

movement, a speech therapist to help with communication or swallowing issues or a nutritionist to advise you on your diet. Occupational therapists can give

recommendations for equipment specific to your needs and other specialists can assist with teaching you life skills or help with self expression.

The best therapy or support depends on your disability, what your needs are and what challenges you’re looking to overcome.

Case Study

When Lucy stopped responding to

During these sessions, Lucy works

repeated at four years old, her mother

staff to help develop her audio and

her parents or ask for words to be Claire didn’t think it was anything to worry about at first. Especially

as Lucy had passed her newborn hearing screening.

with her teachers and other support speech skills. She even educated her classroom peers on hearing loss and they made ‘pretend’ hearing aids together as a group.

“She has always been the sort of kid

“We feel very lucky that we have

thing at a time, so we didn’t think too

therapists who have provided

who focuses her attention on one much of it,” Claire says.

Following an initial hearing screening,

wonderful audiologists and speech excellent support to our family,” Claire says.

loss, and Lucy is holding her own

Lucy was referred to Can:Do 4Kids

“Over the course of Lucy’s

both socially and academically.

bilateral sensorineural hearing loss.

confidence around her devices

her way at all.”

for further testing, which revealed Undergoing blood tests, genetic tests, a CT scan and a MRI, she

received a diagnosis of Enlarged Vestibular Aquaduct.

Through Can:Do 4Kids, Lucy had a hearing aid fitted and receives

ongoing support through fortnightly speech therapy sessions.

intervention, she has grown in

and values using them each and every day.

“Her voice is always heard and she

advocates for her hearing needs very confidently and appropriately.”

Also a twin, Claire says Lucy’s identical sister has not developed a hearing

DPS Guide to Disability Support NSW & ACT 2020

“Hearing loss really has not stood in Speech Therapist Johanna O’Brien

says it’s been a pleasure working with young Lucy and her family.

“Lucy is a capable, strong and

independent young lady – her future is very bright.”

Case study provided by Can:Do 4Kids

If you are caring for a loved one with a disability, you or other members of your

family may also be entitled to receive support to help you in your caring role. This may be something general such as learning first aid skills, or it could be more

specialised to the needs of the person with disability; for example, learning sign language or how to manage behaviours associated with autism.

On the following pages we explain what different therapists and specialists do and how they can help you. The Therapists & Specialists Directory starting on page 74 lists providers that deliver services in ACT and New South Wales.

Behavioural support, or therapy, is used to treat a range of health conditions and

disabilities. The therapy focuses on changing current, unhealthy or self-destructive behavioural problems or teaching you what is appropriate, socially acceptable

behaviour. To do this, the behavioural therapist will try to understand why you are behaving this way and will develop strategies to support you.

This therapy can be used to treat depression, anxiety, anger issues and panic

disorders. Conditions such as autism, ADD/ADHD and psychosocial disorders like PTSD, bipolar and OCD can also benefit from behavioural therapy. There are four types of behavioural therapy: 1. Cognitive behavioural therapy focuses on how thoughts and beliefs can influence your actions and moods and how to change this.

2. Cognitive behavioural play therapy is commonly used with children to gain insight into what a child is uncomfortable expressing or unable to express.

3. System desensitisation is used to treat phobias where people are taught to replace a fear response with a relaxation response.

4. Aversion therapy is often used to treat substance abuse by teaching

people to associate a stimulus that they find desirable, with an extremely unpleasant stimulus.

Behavioural therapy is considered extremely effective, with about 75% of people undergoing cognitive behavioural therapy experiencing some benefits from the treatment.

Turn to the Therapists & Specialists Directory on page 74 to find providers that offer behavioural support.

Dietitians/Nutritionists

Seeking advice from a dietitian or nutritionist can benefit the general health

Therapists & Specialists

Behavioural support

and nutritional wellbeing of people with disability. A qualified nutritionist can

provide a range of evidence-based nutrition services, including advice on food

and nutrition and how it impacts on health. A dietitian can additionally provide individual and group dietary counselling, medical nutrition therapy and food service management.

A dietitian or nutritionist may provide recommendations to help you maintain

a healthy weight or manage your condition through a healthy diet. If you are a

wheelchair user, a nutrition plan may play an important role in managing your condition, especially if you require a specialised diet.

A dietitian may also work alongside a speech therapist to help you overcome swallowing difficulties or food phobias.

You can find a dietitian or nutritionist near you in the Therapists & Specialists Directory starting on page 74.

DisabilitySupportGuide.com.au

Therapists & Specialists

Early intervention The social, emotional and physical development of your child will affect how they mature and how their abilities develop in later life. If your child has a

developmental delay or disability, it is important they receive quality support to

improve and develop skills to participate in daily activities and enable them to be the best they can be in adult life.

Under the National Disability Insurance Scheme (NDIS), children under the age

of seven years old can access early childhood intervention supports to maximise their development.

There are also supports available if you are the parent, carer or family member of a child with developmental delay or a disability to help you in your daily life.

You can read more about early intervention under the NDIS on page 28 and find providers in the Therapists & Specialists Directory starting on page 74.

Professionals Specially trained medical and therapeutic professionals can assist in lots of

different ways to help manage your disability and improve your life. They can

provide services to help you communicate or gain strength to move, they may

help with pain management or overcoming psychological issues associated with your disability.

The techniques they use also vary. Some therapies are physical and can

involve water or use specialist equipment like balance equipment or play

Gregory Hills 02 9052 6996 North Strathfield 02 8759 7222

reception@rhfaus.com.au www.rhfaus.com.au

We provide Clinic and Home Visit Physiotherapy and Occupational Therapy Services throughout metropolitan Sydney Our high quality rehabilitation services include: Aged Care Spinal Cord Injury Amputees Intellectual Disability Brain Injury Home Modification Assistive Technology prescriptions

DPS Guide to Disability Support NSW & ACT 2020

Neurological Impairment Paediatrics Falls Prevention

therapy equipment such as swings. Other therapies such as speech therapy or occupational therapy may use games or toys.

A lot of specialists practice from a hospital or clinic, however, some specialists can come to your home to provide their services. Certain therapies may be offered in the community as well. For example, some therapists such as speech and

occupational therapists can visit your child at their school for regular sessions which minimises the impact of missed classes.

Occupational therapists

confidence and independence in everyday life.

They can assist you in making everyday activities easier, such as self-care, home

maintenance, driving, shopping, mobility, education, social participation, leisure and play, employment and volunteer activities.

OTs may recommend technological and environmental modifications such as aids and equipment, vehicle modifications and home modifications, as well as make suggestions for respite care.

OTs play an important role in the disability sector, as they often help in injury

rehabilitation, progressive conditions and disabilities that affect a personâ&#x20AC;&#x2122;s ability to manage in daily life.

They can help people with brain or spinal injuries relearn activities or determine

new ways of accomplishing them. They can also help children with autism regulate their behaviour, help develop low muscle tone, improve concentration for learning and help children become aware of their bodies and spatial awareness.

To find an occupational therapist near you, look in the Therapists & Specialists Directory starting on page 74.

Paediatricians

Paediatricians are doctors who specifically look after the health of children,

including physical, behaviour and mental health issues. They diagnose and treat childhood illness, infections and disease.

Up to the age of five, a paediatrician will see your child to complete physical

examinations, give your child vaccinations, ensure they meet growth, behaviour and skill milestones, provide information, answer your questions and refer to specialists if required.

Therapists & Specialists

Occupational therapists (OTs) help people of all ages gain or regain their

Paediatricians can closely monitor your childâ&#x20AC;&#x2122;s development and diagnose

learning difficulties, ADHD, auditory or sensory processing disorders, spina bifida, cerebral palsy, autism and Down syndrome, among a whole host of other health

conditions. As they see only children, they have a lot of experience in recognising and treating childhood health issues.

If your child was born premature or has a health condition that requires close

monitoring, a paediatrician offers specialised care. If your child requires the help

of an occupational therapist, speech therapist, audiologist or other specialist, they will organise referrals and oversee treatment with their help.

If you are concerned about your child and you have a trusted paediatrician, they should be your first port-of-call.

A list of paediatricians can be found within the Therapists & Specialists Directory starting on page 74.

DisabilitySupportGuide.com.au

Therapists & Specialists

Physiotherapists Physiotherapists work closely with their patients to help them feel better across

a number of ailments. They assess, diagnose, treat and prevent a range of health conditions through massage, stretching and exercises.

If your child has a developmental delay, a physiotherapist can help with movement and coordination. They can create treatment programmes to help maintain muscle strength, increase flexibility and prevent stiffening of joints.

Physiotherapists can assist with movement, coordination and balance in people

with conditions such as muscular dystrophy, stroke, multiple sclerosis, Parkinson’s disease, cerebral palsy and spina bifida.

They also work in injury prevention, acute care, chronic disease management, occupational health, rehabilitation and maintenance of functional mobility. Find physiotherapists in your area in the directory starting on page 74.

Psychologists Psychologists help people learn to cope more effectively with life and mental health issues. Some people see a psychologist to work through long-term

problems, such as depression, anger or anxiety or short-term problems like grief or feeling overwhelmed.

Psychologists can help people cope with stress, overcome addictions and manage chronic illness which may affect their mental or physical health. To help with these

health problems psychologists use evidence-based treatments tailored to best suit the patient’s problem, characteristics and preferences.

Common types of therapy used by psychologists include cognitive, behavioural or a combination of the two, interpersonal, humanistic or psychodynamic therapy.

We welcome an opportunity to work with you embarking on a journey to explore all things possible for people with disability across all stages of life. • • • • • • •

Supported Independent Living, In-home support, specialist disability accommodation. Supported employment, job readiness and employment pathways. Eurella Links to community and social participation and life-long learning. Health and Wellbeing, Allied Health, Early Childhood Early Intervention. Specialist Behaviour Intervention Support and Assistive Technology. Holidays, short stays, weekend activities and children’s recreation activities. Support Coordination, Plan Management, Carer Information and Support.

Connect with us: 02 9747 4810 | info@eurella.org.au | www.eurella.org.au 72

DPS Guide to Disability Support NSW & ACT 2020

Therapy coupled with medication can prove more effective for some health conditions.

Psychologists play a pivotal role in treating people with psychosocial disorders, such as depression, bipolar, ADHD, PTSD and anxiety by helping them talk through, uncover and overcome their feelings.

You’ll find psychologists practicing in ACT and New South Wales listed on pages 74 - 89.

Speech therapists work on smoothing out communication and swallowing difficulties in both children and adults.

Speech therapists can assist with speech, language, communication and fluency

problems. They also help with augmentative or alternative communication where people who have trouble speaking learn to communicate in other ways.

Someone diagnosed with sensory processing disorder or auditory processing

disorder may benefit from the support of a speech therapist as they can help with understanding language, reading, writing as well as developing social skills. They can also help children with a developmental delay and learning difficulties in reaching milestones.

Additionally to this, speech therapists can help with communication problems

associated with stroke, brain injuries, intellectual disability, cerebral palsy, hearing impairment and dementia.

People with Down syndrome sometimes find it difficult to speak clearly and may see a speech therapist to work on articulation.

Speech therapists often work alongside other professionals such as occupational therapists, physiotherapists, dietitians, audiologists, psychologists, doctors and teachers.

Turn to page 74 to find speech therapists in your area.

Therapeutic supports

Therapeutic supports are products, aids and treatments that can help you gain valuable skills and improve your independence. These supports can assist in

areas such as language and communication, personal care, mobility, movement, interpersonal interactions, behaviour and other skills that support a person’s function, development and wellbeing.

Therapists & Specialists

Speech therapists

Therapeutic supports are offered by a team of health professionals including

occupational therapists, physiotherapists, speech therapists and psychologists, among others.

For example, physiotherapists may prescribe serial casting, splinting, stretches

and an exercise program for babies with spina bifida. For someone with sensory sensitivities, an occupational therapist may suggest using a weighted blanket or sensory toys to help stimulate one or more of the five senses.

The therapeutic supports required to help you can vary and may be funded within your National Disability Insurance Scheme (NDIS) plan.

If you need therapeutic supports turn to page 74 to find supports near you.

DisabilitySupportGuide.com.au

ACT Services

Provider Name Location Phone Providers servicing ACT A.C.T. Occupational Therapy Canberra 0422 760 092 Ability Technology Pearce 02 9975 4415 Acacia Medical 02 6771 4655 Access Innovation Media 02 8870 7700 Access Physiotherapy Services Kaleen 0423 740 823 Accessible Telecoms 1800 029 904 Active Rehabilitation Equipment 03 5441 8966 Advanced Bionics Australia 02 8858 1600 Advantage Nutrition 0427 592 730 Allowah Disability Support Services 02 8877 3400 Angela Smith Charnwood 0439 991 975 Aquajoy Bathlift 0404 494 774 Belconnen 1300 538 746 Aruma† Ashleigh Feltham Yarralumla 0432 889 752 Aspire Early Intervention 02 9648 4442 Astris PME 1300 131 884 Autism Spectrum Australia Cook 1800 277 328 Avant Innovations 02 8315 2834 BedGuard 1300 880 875 Behaviour Zen 0423 293 254 Better Mobility 02 6921 1000 Bloom Hearing Specialists 1800 554 968 Body Science EP Canberra City 0407 207 835 Bollybody Yoga 0432 683 699 Brenda Carlson Occupational Therapy Griffith 0401 018 281 Bridging Through Sign 0421 000 807 BrightSky Australia 1300 886 601 Bud Chapple Pilates Curtin 0427 272 795 Canberra City Health Network Canberra 02 6247 0733 Canberra Occupational Therapy Isaacs 0467 519 138 Canberra Podiatry Chifley 02 6281 1200 Capital Combat Fyshwick 0423 778 674 Capital Podiatry Greenway 02 6293 3300 Centre for Positive Behaviour Support 0427 295 558 CHS Healthcare 1300 789 420 Clear Kids Franklin 0490 702 224 Communicate Speech Pathology 02 9328 3444 Connect Hearing 1800 693 277 Daargun Aboriginal Corporation 0467 619 904 Darryl's Den Holt 0400 597 026 Define Fitness Canberra Canberra 0402 290 371 Dr Carol Clark Aranda 02 6253 0100 Driving & OT Solutions Conder 0447 300 457 Epilepsy Action Australia 1300 374 537 Essential Disability Care Services 0418 828 803 Fabic 07 5530 5099 Fiona McKinnon Psychology 0402 179 395 † (Formerly House with No Steps and The Tipping Foundation)

R eg

How to Read see page 65 Area Map page 66

iste C O R red NDI S Pr E ovid C AP er I TA C AP L AC B eh I T Y avio Diet ural Su itia ppo Earl n/Nutri rt y In tion Occ tervent ist upa ion t Pae ional T diat hera pist Phy rician siot h Psyc erapis t hol Spe ogist ech The Therap rape ist Oth utic Su er ppo rts Sup por t Sup delive por t de red at h 0-4 li o yea vered in me prac 5 - 1 rs tice 2 ye 13 - ars 17 18 - years 64 65+ years yea Veri rs fied Adv Pagertisem e ent

Therapists & Specialists Australian Capital Territory

Age Groups

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152

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Visit DisabilitySupportGuide.com.au/topics/ndis-providers for a complete overview of providers and services registered within the State or Territory. For the most up-to-date information about providers and services listed in this Guide visit the website and enter the DSG Web ID numbers in the search field.

DPS Guide to Disability Support NSW & ACT 2020

ACT Services

Provider Name Location Phone Providers servicing ACT Fitzroy Falls Gallery 0428 120 813 Flames Fitness Lyneham 02 6257 1483 Flite 07 3180 4272 Freedom Motors Australia 02 9673 4033 Goodhope Nursing Companion Belconnen 1300 302 547 Greenleaf Care Plus Mawson 02 6193 3101 Guide Dogs ACT Phillip 02 6285 2988 Hear For You 1800 432 749 HeartGlow Chisholm 0435 045 265 Helena Martin Psychology Services Kingston 0481 053 107 Hit 100 1300 448 100 Independent Support Management 1800 954 559 Ink Brush Art Therapy Reid 0450 070 240 integratedliving Australia 1300 782 896 Karli Health Centre Pty Ltd 0414 856 409 Kendra Boone Canberra 0417 423 804 Kiddies Eye Care 03 9448 8933 L'arche Genesaret Phillip 02 6282 9066 Laura Taylor Occupational Therapy 0414 720 531 Leaps & Bounds Paediatric Physiotherapy Macquarie 0452 005 437 Livability Australia Chisholm 02 6291 3044 Lively Eaters Feeding Services 08 7226 6395 LSR Healthcare 1300 859 767 Mable 1300 736 573 Mac Healthcare Services Nicholls 0410 904 883 Mental Health Foundation ACT Chifley 02 6282 6604 Multiple Sclerosis 1800 042 138 My Burrow 0422 254 383 Myot! Therapy Services Hawker 0435 003 544 National Auslan Interpreter Booking & Payment Service 1800 246 945 Neurospace Phillip 02 6162 0450 Noah's Ark ACT Lyons 1800 819 140 Northcott (Canberra) Phillip 1800 818 286 ORS Group Fyshwick 1800 000 677 Paradigm To Empowerment 0407 375 633 Paul Jordan Chapman 0401 841 783 Phoenix Hearing Instruments 07 3852 4622 Principality Healthcare 1300 696 220 Prue Watson Occupational Therapist 0404 461 739 Psychology ACT Canberra 02 6257 4900 Queensland Braille Writing Association 07 3848 5257 Raw and Moore Occupational Therapy Gungahlin 0439 464 326 RehabCo Fyshwick 02 6126 2000 Reporters Ink 07 3852 2276 Richmond Fellowship ACT Pialligo 02 6248 6118 Robyn Taylor Bruce 0415 721 117

R eg

How to Read see page 65 Area Map page 66

iste C O R red NDI S Pr E ovid C AP er I TA C AP L AC B eh I T Y avio Diet ural Su itia ppo Earl n/Nutri rt y In tion Occ tervent ist upa ion t Pae ional T diat hera pist Phy rician siot h e Psyc rapis t hol Spe ogist ech The Therap rape ist Oth utic Su er ppo rts Sup por t Sup delive por t de red at h 0-4 li o yea vered in me prac 5 - 1 rs tice 2 ye 13 - ars 17 18 - years 64 65+ years yea Veri rs fied Adv Pagertisem e ent

Therapists & Specialists Australian Capital Territory

Age Groups

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DisabilitySupportGuide.com.au

ACT Services

Provider Name Location Phone Providers servicing ACT Royal Institute for Deaf and Blind Children 1300 581 391 Schemewise 1300 785 567 Scope Home Access 1300 765 887 Sheila Norman 02 6299 1218 Siblings Australia 0408 720 558 Signpedia 0436 400 194 Simavita (Aust) 02 8405 6300 Skillbuilders Therapy Services and Products for Children 08 9417 4903 Southern Cross Occupational Therapy 0438 553 559 SP Specialist Inclusion Services Canberra 0421 466 113 Speak Your Language 02 8734 3900 Special Needs Solutions 07 5597 4321 Spinal Cord Injuries Australia 1800 819 775 Sue Cameron 0427 465 820 SupportSystem Options 0422 056 798 Suzanne Stays 0408 603 926 Suzanne Wright Psychology Lyneham 0411 474 229 TAD ACT Holder 02 6287 4290 Tharwa Valley Forge Tharwa 0418 165 433 The Benevolent Society 1800 236 762 The Centre for Applied Behaviour Analysis Braddon 1800 800 560 The Deaf Society 02 8833 3600 The Disability Trust Canberra City 02 4255 8000 The INS Group 02 4254 6226 The Shepherd Centre - Canberra Rivett 02 9370 4400 The Shepherd Centre - Liverpool 02 9370 4400 The Shepherd Centre - Macquarie University 02 9370 4400 The Shepherd Centre - Newtown 02 9370 4400 The Shepherd Centre - Wollongong 02 9370 4400 The Walking Clinic Lyneham 02 6249 1758 Therapeutic Pillow International 03 8585 6685 Therapy Connect 0438 816 747 Thrive Psychology Fyshwick 02 6126 2060 Treehouse Queenbeyan Children's Special Needs Group 02 6299 7271 Unique Kids Support and Consulting Services Amaroo 0418 613 458 Untroubled Minds Griffith 0419 666 881 Vision Australia Blind and Low Vision Services ACT Barton 1300 847 466 Wellways Australia 1300 111 400 Wesley Mission NT 1800 246 945 Wheelchair Therapy Crace 0438 507 020 William Ready Products 0421 552 177 Your Helpers Jacka 0452 439 007

R eg

How to Read see page 65 Area Map page 66

Therapists & Specialists Australian Capital Territory

Age Groups

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DPS Guide to Disability Support NSW & ACT 2020

NSW

Provider Name Location Phone Providers servicing all of NSW Ability Technology Forestville 02 9975 4415 Acacia Medical Armidale 02 6771 4655 Access Innovation Media North Sydney 02 8870 7700 Accessible Telecoms Broadway 1800 029 904 Advanced Bionics Australia Norwest 02 8858 1600 Advantage Healthcare Support Nursing Agency Beacon Hill 1800 814 778 All About Rehabilitation Camden 02 4655 9999 Allowah Disability Support Services Dundas 02 8877 3400 Andrew Stewart - Hearing Connections North Rocks 0411 757 622 Aquajoy Bathlift Brookvale 0404 494 774 Astris PME Young 1300 131 884 Auslan Interpreting Neutral Bay 0414 777 277 Australia-Wide SDA Services Auburn 1800 262 666 Australian Home Care Services 1300 303 770 Australian Tomatis Method Edgecliff 1800 677 010 Autism Spectrum Australia 1800 277 328 Avant Innovations Lidcombe 02 8315 2834 Avanza Rehab Cremorne Point 0413 887 213 AzzA's Child Psychology Clinic Illawong 02 9541 1177 Birrang Enterprise Development Orange 02 6361 9511 Bloom Hearing Specialists 1800 554 968 Bridging Through Sign Tamworth 0421 000 807 BrightSky Australia Newington 1300 886 601 Cara House Concord 02 8765 0261 Care Connected Mona Vake 1300 561 020 Carenation Chiswick 1300 138 778 Centre for Positive Behaviour Support 0427 295 558 Chrysalis Therapeutic Support Mayfield East 0490 871 866 CHS Healthcare 1300 789 420 Cocoon NDIS Care 1800 262 666 Community Enrichment and Development Association Blacktown 02 9831 7001 Connect and Relate for Autism 1300 737 124 Epilepsy Action Australia Epping 1300 374 537 Essential Disability Care Services Hamlyn Terrace 0418 828 803 Fabic 07 5530 5099 Freedom Motors Australia St Marys 02 9673 4033 Full-Life-OT Cheltenham 0423 399 733 Glow Healthcare Agency Belmore 1300 157 715 Goodhope Nursing Companion 1300 302 547 Guide Dogs NSW Chatswood 02 9412 9300 Guru Ram Das Services Wentworthville 0470 405 654 HCA Home Sydney 1300 422 111 Healing Hands Complete Care Marayong 0473 401 787

How to Read see page 65 Area Map page 66

Age Groups

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Therapists & Specialists New South Wales

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DisabilitySupportGuide.com.au

NSW

How to Read see page 65 Area Map page 66

Age Groups

Therapists & Specialists New South Wales

Services

R eg

Provider Name Location Phone Providers servicing all of NSW (continued) Hear for Less 1800 432 736 • Hear For You Macquarie Park 1800 432 749 • Home Care Heroes Sydney 02 8310 7531 • • • Humanware Australia Baulkham Hills 02 9686 2600 • • Inclusive Living Waverley 0417 399 025 • • • Independent Support Management 1800 954 559 • Julie Leto Jesmond 0421 115 122 • • Kids Develop Store Concord 1300 022 941 • • • Leisure Options 1300 363 713 • • • Life Without Barriers NSW Newcastle 02 4033 4500 • • • Lifestyle Solutions Islington 1800 634 748 • • • Lighthouse Disability Services Holdings Pty Ltd Parklea 0490 387 325 • • • Link Assistive 08 8330 4102 • • Living My Way Menai 02 8525 4000 • • LSR Healthcare Baulkham Hills 1300 859 767 • • • Lusio Rehab Surry Hills 0449 183 883 • • Mable Sydney 1300 736 573 Maxlife Care St Leonards 1800 100 629 • • • Me Well 1800 258 258 • • • Mind Yourself Counselling Lane Cove 0423 046 283 • Musical Between - Inclusive Music Centre Pennant Hills 0421 744 090 • My Burrow 0422 254 383 • My Voice Mosman 0438 320 068 • Nardy House Quaama 02 6493 8120 • • • National Auslan Interpreter Booking & Payment Service 1800 246 945 • • National Hearing Care 1800 676 518 • • • National Occupational Therapy 1300 340 440 • • Nationwide Care Plus Fairfield 1300 818 156 • • • Northside Healthcare Camden 02 9499 4500 • • • OPC Health 03 9681 9666 • Orthotic Technical Services 03 9776 9233 • Osan Ability Assist Bella Vista 1300 799 941 • • • Oscar's TechHUB Cooma 0447 465 212 • • PADS (Personal Assistance Dog Solutions) Mudgee 0458 755 757 • • • Paediatric Feeding International 0402 739 252 • ParaQuad NSW Newington 02 9132 4253 • • • Phoenix Hearing Instruments 07 3852 4622 • • • Platinum Home Care Chester Hill 1300 115 606 • • • Premier Prosthetics & Orthotics Lidcombe 02 9649 4177 • • Principality Healthcare North Wollongong 1300 696 220 • • • Priority One Independent Living and Mobility Aids 03 6424 5414 • Programmed Care 13 10 95 • •

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DPS Guide to Disability Support NSW & ACT 2020

NSW

How to Read see page 65 Area Map page 66

Age Groups

Therapists & Specialists New South Wales

Services

R eg

Provider Name Location Phone Providers servicing all of NSW (continued) Progressive Wonderful Care Jordan Springs 0434 023 205 • • • Prompt Education West Gosford 0415 945 422 • • • Psychological Health and Wellbeing Services Belmont 02 4037 5811 • Pure Earth International 07 5660 6228 • • • Quantum Reading Learning Vision Thornleigh 1300 883 853 • • • Queensland Braille Writing Association 07 3848 5257 • • • Reach & Match • • Rehab On Road Rouse Hill 0422 265 330 • Remedy Healthcare Group 1300 224 334 • • Reporters Ink 07 3852 2276 • • Runyaway Fitness Bankstown 02 8730 8074 • Safety and Mobility Hornsby 02 9983 9520 • • • Sal Consulting Pennant Hills 02 9481 7862 • Seating Matters Seven Hills 1300 001 050 • • • Sensory Calm 02 8355 2290 • • • Sensory Tools Australia Richmond 02 4578 6123 • • • Siblings Australia 0408 720 558 • Signpedia Chipping Norton 0436 400 194 • • Simavita (Aust) North Sydney 02 8405 6300 • • • Skillbuilders Therapy Services and Products for Children 08 9417 4903 • • • Speak Your Language Liverpool 02 8734 3900 • • Special Education • Consultancy Services Mona Vale 0498 222 168 • Special Needs Solutions 07 5597 4321 • • • Spinal Cord Injuries Australia Little Bay 1800 819 775 • • • Susan Tavener-Waugh Sylvania 0431 365 118 • Tactile Terps Edgecliff 0401 183 232 • • Tali 1300 082 013 • • Technical Solutions Australia 03 9737 9000 • • • Tempo Tricycles Distribution 0402 004 432 • • The INS Group Wollongong 02 4254 6226 • • The Shepherd Centre - Canberra 02 9370 4400 • • Therapeutic Pillow International 03 8585 6685 • • • Therapy Connect 0438 816 747 • Tiny Terrors Kogarah 1300 001 414 • Total Ability Girraween 1300 858 410 • • TRH Psychology and Cultural Consultancy Maitland 0412 019 567 • • • United Disability Equipment Sydney 02 9569 5546 United Support Services Sydney 02 9569 5546 • • • Vision Australia Blind and Low Vision Services NSW Parramatta 1300 847 466 • • • Wellness By Care Pyree 0479 060 057 • • • Wesley Mission NT 1800 246 945 • • Note: 1. sms / voice / video calls

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DisabilitySupportGuide.com.au

NSW

How to Read see page 65 Area Map page 66

Age Groups

Therapists & Specialists New South Wales

Services

R eg

Provider Name Location Phone Providers servicing all of NSW (continued) William Ready Products 0421 552 177 • • • Windsor Walk-in Baths Beaumont Hills 1800 983 996 • • • Wonsie Cherrybrook 0409 309 129 • • • Providers servicing Blue Mountains region A.J. Roldan Wetherill Park 02 9756 1970 • • • † Aruma Belrose 1300 538 746 • • • • Atypical Therapy Oran Park 0481 384 169 • • Best Practice Nursing 1300 687 733 • • By My Side Counselling Luddenham 0401 809 666 • • Community Access Western Sydney Lalor Park 02 9893 8210 • • • Community Home Care Service Fairfield 02 8710 3060 • • • Eurella Community Services Burwood 02 9747 4810 • • • • Focus Disability Services Burwood 02 9029 9084 • • • • Glenray Industries Bathurst 02 6331 2388 • • • • Hills Nursing Baulkham Hills 02 9894 2405 • • • • Inside Out Recovery Bargo 0499 326 192 • • integratedliving Australia Muswellbrook 1300 782 896 • • • • Just Better Care • Blue Mountains Freemans Reach 02 4579 7137 • • Lapstone Preschool • • Kindergarten Association Lapstone 02 4739 2606 • LiveBetter Community Services Orange 1800 580 580 • • • • Nepean Area Disabilities Organisation (NADO) St Marys 1300 738 229 • • • • Paul Bulkeley Wallerawang 0408 114 537 • • Penrith Therapy Centre Penrith 02 4721 1488 • • Picton Pumphouse Gym Picton 02 4677 2000 • • • Primary & Community • Care Services Thornleigh 02 9477 8700 • • Reboundrehab Liverpool 1300 667 544 • • • Recovery Station Toronto 02 4959 2211 • • • • REDISABILITY Oran Park 0402 089 871 • • • • Rehab Health and Fitness Australia North Strathfield 02 8759 7222 • • • • Rehab Health and Fitness Australia Gledswood Hills 02 9052 6996 • • • • SDN Children's Services NSW Broadway 1300 831 445 • • • • Sharon Trueman Katoomba 0425 328 153 • • Shine Early Intervention Leumeah 02 4629 5555 • • • Shoe Solutions St Ives 0405 602 233 • • • • Skills For Kids Penrith 02 4739 0267 • • • Southern Cross Care NSW & ACT Merrylands 1800 632 314 • • • • Springwood Children's Centre Springwood 02 4751 4642 • • Start Nursing Services Bella Vista 02 8883 3207 • • • • Sylvanvale Foundation Kirrawee 1300 244 577 • • • • Tablelands Sports & Spinal Physiotherapy Lithgow 02 6352 3131 • • • • The Benevolent Society Glebe 1800 236 762 • • • • † (Formerly House with No Steps and The Tipping Foundation)

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DPS Guide to Disability Support NSW & ACT 2020

NSW

How to Read see page 65 Area Map page 66

Age Groups

Therapists & Specialists New South Wales

Services

R eg

Provider Name Location Phone Providers servicing Blue Mountains region (continued) The Co-operative Life Waterloo 1300 494 117 • • The Hills Learning Centre Castle Hill 02 8850 0555 • • • The Junction Works Austral 02 8777 0500 • • • • • • • The Sensory Gym Hobartville 02 4578 9799 • • • Warhorse Disability • Support Services Tahmoor 0425 229 392 • Whole Child Specialists Orange 02 6361 9967 • • • • Yoga4life Katoomba 0401 969 606 • • • Providers servicing Capital Country region Angela Green Podiatry Toukley 02 4396 3333 • • • † Aruma Belrose 1300 538 746 • • • • • • • Ashlee Tronerud Queanbeyan 0421 160 343 • • Carol Gutierrez Bowral 0490 102 788 • • Goulburn and District • • Children's Services Goulburn 02 4822 3527 • Gunning District Community • • • • and Health Service Gunning 02 4845 1166 • • Independent Living Supplies Nowra 02 4421 3383 • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • • • Jacqueline Taylor Physiotherapist Gundaroo 0401 047 871 • • • Jennifer Phillips Moss Vale 0411 166 210 • • Kerin Physio Co. Parkes 0437 749 746 • • • • Learning to Shine Bowral 02 4861 7966 • • • • • LFE Community Supports Young 02 6380 1600 • • • • • • • REDISABILITY Oran Park 0402 089 871 • • • • • • Rehab Management Sydney 1300 762 989 • • • • Royal Far West Windmill Program Manly 02 8966 8500 • • • • • • • Schemewise Karabar 1300 785 567 • • • • Southern Highlands • • • Speech Pathology Bowral 02 4862 5063 • The Benevolent Society Glebe 1800 236 762 • • • • • • • • Wollongong • • Speech Pathology Cordeaux Heights 0418 476 235 • Providers servicing Central Coast region Best Practice Nursing 1300 687 733 • • breakthru Parramatta 1800 767 212 • • • • • Challenge Community Services

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DisabilitySupportGuide.com.au

NSW

How to Read see page 65 Area Map page 66

Age Groups

Therapists & Specialists New South Wales

Services

R eg

Provider Name Location Phone Providers servicing Central Coast region (continued) My Circles of Care Disability • Community Services Point Clair 0413 610 404 • • • • • Nextt 1300 657 915 • • • • • • Phoenix Health & Fitness Alison 0400 558 869 • • Physio At Home Tumbi Umbi 0490 014 413 • • • Recovery Station Toronto 02 4959 2211 • • • • • • Rehab Health and Fitness Australia Gledswood Hills 02 9052 6996 • • • • Rehab Management Sydney 1300 762 989 • • • RehabCo Wyong 02 4390 5279 • • • Rohini Maharaj Abbotsbury 0401 027 806 • • • Royal Institute for Deaf • and Blind Children North Rocks 1300 581 391 • • • • • Samaritans Foundation Warabrook 1300 656 336 • • • • • • Sensational Start • • Occupational Therapy Belmont 02 4089 5022 • Shannon Spence and Associates Pty Ltd Cardiff 0409 479 862 • • • • • Sharon Linehan • • • Speech Pathology Tumbi Umbi 02 4388 6854 • Shoe Solutions St Ives 0405 602 233 • • • • Southern Cross Care NSW & ACT Merrylands 1800 632 314 • • • • Subee Newlake Coffs Harbour 02 6651 3153 • • • • SV Counselling Services Mayfield 0421 861 734 • • • • Telex Hearing Care Kanwal 02 4393 5558 • • The Benevolent Society Glebe 1800 236 762 • • • • • • • The Deepwater Practice Woy Woy 02 4344 7386 • • • The Hills Learning Centre Castle Hill 02 8850 0555 • • • The Learning Curve Speech Pathology 0405 612 569 • • • • Trilogy Disability Services Gosford 02 4314 1601 • • • Umina Podiatry Umina Beach 02 4342 2878 • • • • Upper Lachlan Community Care Crookwell 02 4832 2399 • • • Vanessa Sciacca Erina 0415 913 346 • • Providers servicing Central NSW region ADS Care NDIS Services Norwest 02 8677 0093 • • • • • ADS Lifetime Care Norwest 02 8677 0093 • • • • • Amelia Woolfe Dubbo 0438 039 401 • • • • Aruma† Belrose 1300 538 746 • • • • • • Bathurst Early Childhood • • Intervention Service Bathurst 02 6338 4453 • breakthru Parramatta 1800 767 212 • • • • • Challenge Community Services 1800 679 129 • • • • • • Daniel Raffaele Tamworth 0429 663 153 • • • Glenray Industries Bathurst 02 6331 2388 • • • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • • LiveBetter Community Services Orange 1800 580 580 • • • • • • Mercy Connect Thurgoona 02 6043 3500 • • • • • † (Formerly House with No Steps and The Tipping Foundation)

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DPS Guide to Disability Support NSW & ACT 2020

NSW

How to Read see page 65 Area Map page 66

Age Groups

Therapists & Specialists New South Wales

Services

R eg

Provider Name Location Phone Providers servicing Central NSW region (continued) Orange and Regional Nursing Service 02 6362 6184 • • • • • Rehab Management Sydney 1300 762 989 • • • Safety In Focus Narrabri 02 6792 2342 • • • • Seed Paediatric Services Orange 02 6363 1870 • Southern Cross Care NSW & ACT Merrylands 1800 632 314 • • • • The Benevolent Society Glebe 1800 236 762 • • • • • • Whole Child Specialists Orange 02 6361 9967 • • • Yoga4life Katoomba 0401 969 606 • • • Providers servicing Hunter region Aftercare Lilyfield 1300 001 907 • • • • † Aruma Belrose 1300 538 746 • • • • • Awabakal Wickham 02 4918 6400 • • • • • • breakthru Parramatta 1800 767 212 • • • • • Brighter Access Inverell 02 6722 5548 • • • • • Busy Bees • Occupational Therapy Hamilton East 0434 457 723 • Challenge Community Services 1800 679 129 • • • • • Community Therapy Shoal Bay 1300 031 935 • • Create A Sense Of Place Newcastle 0410 782 755 • • • • Harpers Health Lorn 0403 010 361 • • • • Headquarters Health & Wellness Centre Taylors Beach 0417 240 301 Hunter Independent Coordination • & Support Services East Maitland 0457 775 272 • • Hunter Valley Children's Therapies Lovedale 0421 439 113 • • integratedliving Australia Muswellbrook 1300 782 896 • • • • • John Waring & Associates Lakelands 02 4953 7111 • • Leanda Webb Belmont North 0425 369 072 • • • Marie Schmidt Summerland Point 0416 165 472 • • NDNS - Newcastle and District Nursing Service/ Newcastle Disability Network Solutions • • • • Shortland 02 4953 8444 Neuro Alliance East Maitland 1300 955 941 • • Newcastle • Integrated Physiotherapy Adamstown 02 4943 7899 • Newcastle Music Therapy Warners Bay 0410 834 885 • • Nextt 1300 657 915 • • • • • Psychology One Kotara 02 4947 4844 • • Rebecca Wright Muswellbrook 0434 042 457 • • Recovery Station Toronto 02 4959 2211 • • • • • • Regent Street Physiotherapy New Lambton 02 4950 9805 • • Rehab Management Sydney 1300 762 989 • • • RehabCo Newcastle 02 4942 0700 • • • Royal Institute for Deaf and Blind Children North Rocks 1300 581 391 • • • • • Samaritans Foundation Warabrook 1300 656 336 • • • • • Sarah Jay • • Paediatric Physiotherapy Adamston 02 4957 5468 • † (Formerly House with No Steps and The Tipping Foundation)

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DisabilitySupportGuide.com.au

NSW

How to Read see page 65 Area Map page 66

Age Groups

Therapists & Specialists New South Wales

Services

R eg

Provider Name Location Phone Providers servicing Hunter region (continued) Sensational Start • • • Occupational Therapy Belmont 02 4089 5022 • Shoe Solutions St Ives 0405 602 233 • • • • Small Talk Speech Therapy Mayfield 1300 651 704 • • • Snaws Assisted Boarding Houses Wickham 0414 795 191 • • • • • • Southern Cross Care NSW & ACT Merrylands 1800 632 314 • • • • Southlakes Counselling Morisset 02 4970 5596 • • Speech Moves Speech Pathology Stockton 0423 902 114 • • • • Stepping Stones • • • • • Therapy For Children Merewether 02 4951 2116 • Subee Newlake Newcastle 02 4966 8399 • • • • SV Counselling Services Mayfield 0421 861 734 • • • • The Benevolent Society Glebe 1800 236 762 • • • • • • • • The Jacaranda Centre Cardiff 02 4954 8822 • • • The Lifewise Centre Warners Bay 02 4932 0432 • • The Rainbow Clinic Charlestown 02 4910 0777 • • • • Total Access Support Salamander Bay 02 4984 9994 • • • • Tri-Collective Charlestown 0407 438 383 • • • • Vanessa Sciacca Erina 0415 913 346 • • Voicebox Speech Pathology Boolaroo 0402 931 591 • • • Providers servicing New England North West region 360 Fitness Club Tamworth 02 6762 3639 • • † Aruma Belrose 1300 538 746 • • • • • • • Brighter Access Inverell 02 6722 5548 • • • • • • Challenge Community Services 1800 679 129 • • • • • • Create A Sense Of Place Newcastle 0410 782 755 • • • • Disability Driving School Oatley 0411 727 233 • • integratedliving Australia Muswellbrook 1300 782 896 • • • • • • Katt McDonald OT • • • and DriverRehab Cawongla 0417 913 354 • LiveBetter Community Services Orange 1800 580 580 • • • • • • • Nextt 1300 657 915 • • • • • • Rehab Management Sydney 1300 762 989 • • • • Royal Institute for Deaf • • and Blind Children North Rocks 1300 581 391 • • • • • Safety In Focus Narrabri 02 6792 2342 • • • • • • Sensosaurus Tamworth 1300 516 454 • • • • • • • Sharon King Hearing Centres Tamworth 02 6766 2100 • • The Benevolent Society Glebe 1800 236 762 • • • • • • • • Vital Health Inverell 02 6721 4412 • • • • • • Wake Up My Body! Tamworth 0425 301 700 • • • • Well Nourished Tamworth 02 6766 3512 • • • Providers servicing North Coast region Aruma† Belrose 1300 538 746 • • • • • • • breakthru Parramatta 1800 767 212 • • • • • Brighter Access Inverell 02 6722 5548 • • • • • • Burrun Dalai Aboriginal Corporation Kempsey 02 6562 1913 • • • † (Formerly House with No Steps and The Tipping Foundation)

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DPS Guide to Disability Support NSW & ACT 2020

NSW

How to Read see page 65 Area Map page 66

Age Groups

Therapists & Specialists New South Wales

Services

R eg

Provider Name Location Phone Providers servicing North Coast region (continued) Challenge Community Services 1800 679 129 • • • • • Create A Sense Of Place Newcastle 0410 782 755 • • • • Fluid Physio + Gym Yamba 02 6646 3766 • • • Forerunner Physio Taree 02 6551 8392 • • HCA Home 1300 422 111 • integratedliving Australia Muswellbrook 1300 782 896 • • • • • Katt McDonald OT • • and DriverRehab Cawongla 0417 913 354 • Learning Curves Taree 02 6556 0075 • • LifeTec Australia 1300 543 383 • • • • LiveBetter Community Services Orange 1800 580 580 • • • • • Moffat Falls Armidale 0468 300 998 • • • Momentum Collective Tweed Heads 1300 900 091 • • • • • Multicap 1300 135 886 • Multitask Human Resource Foundation Lismore 02 6627 5000 • • • • • Nextt 1300 657 915 • • • • • Open Minds Australia 1300 673 664 • • Optimum Allied Health Ballina 1300 871 249 • • • • • Physio You Casuarina 0466 399 189 • • Primary & Community Care • Services Thornleigh 02 9477 8700 • • Rehab Management Sydney 1300 762 989 • • • Rehability Australia 07 3161 2471 • • Royal Institute for Deaf and Blind Children North Rock 1300 581 391 • • • • • Samaritans Foundation Warabrook 1300 656 336 • • • • • Sensory Smart OT Port Macquarie 02 6583 3480 • • Shaping Outcomes Tweed Heads 1800 317 468 • • • • Sherlock Paediatric Occupational Therapy Taree 0468 515 164 • • • • Shoe Solutions St Ives 0405 602 233 • • • • Southern Cross Care NSW & ACT Merrylands 1800 632 314 • • • • Sports & Spinal Physiotherapy Clinics Wauchope 02 6584 5379 • • • • Sprung! Integrated Dance Theatre Ballina 0404 826 662 • • • • Subee Newlake Coffs Harbour 02 6651 3153 • • • • The Benevolent Society Glebe 1800 236 762 • • • • • • The Coffs Coast Foot Clinic Coffs Harbour 02 5606 2114 • • • Therapy for Function South Grafton 0418 239 679 • • Tweed Exercise Physiology Bogangar 0403 342 293 • • Yamba Physiotherapy • and Sports Injuries Clinic Yamba 02 6645 8522 • Zena Clarke Counselling Port Macquarie 0415 743 006 • • • Providers servicing Outback NSW region Ability Therapy Specialists Armidale 0468 863 740 • • • • Amber Baird Speech Pathology Wentworth 0428 272 271 • • • Amelia Woolfe Dubbo 0438 039 401 • • •

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DisabilitySupportGuide.com.au

NSW

How to Read see page 65 Area Map page 66

Age Groups

Therapists & Specialists New South Wales

Services

R eg

Provider Name Location Phone Providers servicing Outback NSW region (continued) Centacare New England North West Tamworth 02 6762 9200 • • • • • Connect Hearing McMahons Point 1800 693 277 • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • • LiveBetter Community Services Orange 1800 580 580 • • • • • • Mildura Kids Clinic 03 5021 5569 • • Orana Occupational Therapy 0437 862 385 • • • Royal Far West Windmill Program Manly 02 8966 8500 • • • • • • Synergy Physiotherapy • • & Pilates Clinic Broken Hill 08 8088 7749 • The Benevolent Society Glebe 1800 236 762 • • • • • • • The Salvation Army NSW Redfern 0437 812 868 • • • • Wellways Australia 1300 111 400 • • • • • • Providers servicing Riverina region Active Physiotherapy Wagga Wagga Wagga Wagga 02 6925 7734 • • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • • KidSkills Occupational Therapy Griffith 02 6961 0700 • • • • Leeton Physiotherapy Centre Leeton 02 6953 6960 • • LFE Community Supports Young 02 6380 1600 • • • • • • LiveBetter Community Services Orange 1800 580 580 • • • • • • Nextt 1300 657 915 • • • • • • Rehab Management Sydney 1300 762 989 • • • RehabCo Griffith 02 6961 0700 • • • RehabCo Wagga Wagga 02 6923 0500 • • • Southern Cross Care NSW & ACT Merrylands 1800 632 314 • • • • Synergy Healthworks Wagga Wagga 02 6921 3390 • • • Thrive Psychology Griffith 02 6961 0755 • • • Thrive Psychology Wagga Wagga 02 6923 0555 • • • Total Angles Temora 0402 291 544 • • • Providers servicing Snowy Mountains region Daargun Aboriginal Corporation Braidwood 0467 619 904 • • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • • Monaro Early Intervention Service Cooma 02 6452 7424 • • • • • Providers servicing South Coast region 1Life Physio Jamberoo 0431 952 787 • • • • † Aruma Belrose 1300 538 746 • • • • • • Challenge Community Services 1800 679 129 • • • • • • Eurobodalla Health • • and Fitness Batemans Bay 02 4472 8008 • Illawarra Speech Pathology Warilla 0432 487 501 • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • • Jennifer Phillips Moss Vale 0411 166 210 • • Phytness Healthcare Wollongong 02 4285 1725 • • • Quirky Kid Woollahra 02 9362 9297 • • • Real Therapy Solutions Campbelltown 1300 856 617 • • • • • REDISABILITY Oran Park 0402 089 871 • • • • • • † (Formerly House with No Steps and The Tipping Foundation)

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DPS Guide to Disability Support NSW & ACT 2020

NSW

How to Read see page 65 Area Map page 66

Age Groups

Therapists & Specialists New South Wales

Services

R eg

Provider Name Location Phone Providers servicing South Coast region (continued) Rehab Management Sydney 1300 762 989 • • • RehabCo Nowra 02 4424 7600 • • • RehabCo Wollongong 02 4222 3500 • • • Royal Institute for Deaf and Blind Children North Rocks 1300 581 391 • • • • • Sensational Kids OT Kirrawee 02 8004 2727 • • • • • South Coast Continence Advisory Service Longreach 0407 213 086 • • • • Southern Sports Podiatry Sutherland 02 9521 7578 • • • • Sydney Occupational • Therapy Service Wollongong 0402 115 281 • The Benevolent Society Glebe 1800 236 762 • • • • • • Thrive Psychology Nowra 02 4424 7666 • • Warhorse Disability • Support Services Tahmoor 0425 229 392 • Wollongong • • Speech Pathology Cordeaux Heights 0418 476 235 • Providers servicing Sydney region ADS Care NDIS Services Norwest 02 8677 0093 • • • • • ADS Lifetime Care Norwest 02 8677 0093 • • • • • Afford Minchinbury 1300 233 673 • • • • Allsalt Speech Pathology Lugarno 0412 004 142 • • • Amila Trako Moorebank 02 9601 6700 • • Anglican Community Services • • (Anglicare Sydney) Baulkham Hills 1300 111 278 • • Aruma† Belrose 1300 538 746 • • • • • Assistance Community Care Regents Park 0414 410 444 • • • • Best Practice Nursing 1300 687 733 • • breakthru Parramatta 1800 767 212 • • • • • By My Side Counselling Luddenham 0401 809 666 • • Care Services Connect Merrylands 02 8872 7448 • • • CareCentric North Rocks 0416 833 705 • • • • Challenge Community Services 1800 679 129 • • • • • Child Development Solutions • • • Australia Hornsby 02 8411 1396 • Clare Wells Woollahra 0425 340 612 • • Community Home Care Service Fairfield 02 8710 3060 • • • Eurella Community Services Burwood 02 9747 4810 • • • • Evolution Health Clinic Cabramatta 0449 866 886 • • Greg Selwood Occupational Therapy Clovelly 0447 815 706 • • • • Hills Nursing Baulkham Hills 02 9894 2405 • • • • Illawarra Speech Pathology Warilla 0432 487 501 • • Just Better Care • Blue Mountains Freemans Reach 02 4579 7137 • • KidSkills Occupational Therapy Sydney 02 9503 9595 • • • Lifefit Physiotherapy Kogarah 02 9587 1444 • • Macarthur Exercise Physiology Campbelltown 0417 200 527 • • † (Formerly House with No Steps and The Tipping Foundation)

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DisabilitySupportGuide.com.au

NSW

How to Read see page 65 Area Map page 66

Age Groups

Therapists & Specialists New South Wales

Services

R eg

Provider Name Location Phone Providers servicing Sydney region (continued) Medi Strength Exercise Physiology Chatswood 02 9884 8859 • • MediGYM Mosman 02 9960 6166 • • Natasha Sansoni Old Toongabbie 0403 245 206 • • Nextt 1300 657 915 • • • • • Parramatta Mission Parramatta 02 9891 2277 • • • • • Penrith Therapy Centre Penrith 02 4721 1488 • • Quynh To Bass Hill 0414 468 142 • • • Rehab Health and Fitness Australia Gledswood Hills 02 9052 6996 • • • • Rehab Health and Fitness Australia North Strathfield 02 8759 7222 • • • • Sarah Thomas Gymea Bay 0417 656 057 • • • • Seaforth Physiotherapy • & Sports Injury Centre Seaforth 02 9949 7651 • Sensational Kids OT Kirrawee 02 8004 2727 • • • • • Shine Early Intervention Leumeah 02 4629 5555 • • • Shine Therapy Services Schofields 0421 860 042 • • • • Shire Hearing Centres Cronulla 02 9544 4466 • • Shirley Chan • Consultant Dietitian Bella Vista 0491 020 128 • Shoe Solutions St Ives 0405 602 233 • • • • Signs and Sounds Marrickville 02 9558 4031 • • • Simplicity Care Harris Park 0481 941 349 • • • • • Skills For Kids Penrith 02 4739 0267 • • • Sound Expression North Ryde 0416 288 917 • • Southern Cross Care NSW & ACT Merrylands 1800 632 314 • • • • Speech Pathology Services Burwood 02 9745 5133 • • Speech-Language-Learning • Centre Westmead 02 9845 0793 • Speechworks Speech Pathology Campbelltown 0418 483 133 • • • • Stanhope Physiocare Stanhope Gardens 02 8883 1877 • • Start Nursing Services Bella Vista 02 8883 3207 • • • • Starz Health Wollongong 0458 958 681 • • • • Stephanie Wong • • Speech Pathology Lidcombe 0423 191 708 • Stepping Stone Services Casula 0415 109 369 • • Sunnyday Carers Rydalmere 02 9838 0558 • • • • Support Foundation Penshurst 0449 212 587 • • • • • Sydney Cognitive • • Development Centre Bondi Junction 02 9387 6166 • Sydney Mobile Podiatry Pennant Hills 02 8068 7547 • • • Sydney Music Therapy Castle Cove 0437 048 055 • • Sylvanvale Foundation Kirrawee 1300 244 577 • • • • • Tailor Made Physiotherapy Pennant Hills 02 9481 9856 • • Talking in Steps Speech Therapy Wetherill Park 02 9757 1388 • • • • • Tania Hillman Nutrition & Dietetics Camden 0412 558 918 • • The Benevolent Society Glebe 1800 236 762 • • • • •

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DPS Guide to Disability Support NSW & ACT 2020

NSW

How to Read see page 65 Area Map page 66

Age Groups

Therapists & Specialists New South Wales

Services

R eg

Provider Name Location Phone Providers servicing Sydney region (continued) The Disability Trust Fairy Meadow 02 4255 8000 • • • • • The Ella Community Centre Haberfield 02 9798 5140 • • • The Gift Of Speech Fairfield 02 8102 3913 • • • The Hills Learning Centre Castle Hill 02 8850 0555 • • The Junction Works Austral 02 8777 0500 • • • • • The Learning Clinic Gladesville 02 9817 7002 • • • • The Little Gym of Dural Dural 02 8443 0160 • • The Salvation Army NSW Redfern 0437 812 868 • • • • The Sensory Gym Hobartville 02 4578 9799 • • The Speech Centre Forestville 02 8068 0571 • • • Therapies for Kids Leichhardt 02 9519 0966 • • • • Therapy Bubbles Meadowbank 0450 572 500 • • Therapy Care Blacktown 02 9626 8119 • • • Theresa Tran Condell Park 0452 424 609 • • Thinkahead • • Consultant Psychologists Dee Why 02 9981 3003 • Thrive Psychology Sydney 02 9503 9555 • • Thrive Psychology Wollongong 02 4222 3555 • • Tiny Talkers Speech Pathology Maroubra 0412 642 600 • • Top Ryde Speech Pathology West Ryde 0401 298 293 • • • Total Access Chifley 02 9661 6540 • • • Trilogy Disability Services Gosford 02 4314 1601 • • • Turning Point • Counselling Services Quakers Hill 0415 562 349 • Veronica Tobin Psychology Penrith 02 4707 5934 • • VIP Podiatry Dural 02 9651 6886 • • • Waitara Physiotherapy Waitara 0434 389 389 • • • • Westside Hearing and Balance Clinic Auburn 02 9749 4444 • • • White Tara Pemulwuy 0425 206 873 • • • Yoga4life Katoomba 0401 969 606 • • • Your Speech Room Blacktown 0404 216 644 • • Providers servicing The Murray region Glenray Industries Bathurst 02 6331 2388 • • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • KidSkills Occupational Therapy Griffith 02 6961 0700 • • • LFE Community Supports Young 02 6380 1600 • • • • • LiveBetter Community Services Orange 1800 580 580 • • • • • Mercy Connect Thurgoona 02 6043 3500 • • • • • Motor Neurone Disease Association VIC 03 9830 2122 • • Rehab Management Sydney 1300 762 989 • • • RehabCo Albury 02 6042 0600 • • • Shoe Solutions St Ives 0405 602 233 • • • • The Benevolent Society Glebe 1800 236 762 • • • • • The Leap Centre 02 6024 1809 • • Thrive Psychology Albury 02 6042 0666 • • Total Angles Temora 0402 291 544 • • •

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DisabilitySupportGuide.com.au

ADVERTORIAL

NDIS providing empowerment

DISABILITY SERVICES TO SUIT YOU WHEREVER YOU ARE As Australia’s oldest charity, The Benevolent Society has a long history of assisting Australians to live their best life. As a registered National Disability Insurance Scheme (NDIS) provider, The Benevolent Society has the expertise to provide comprehensive specialist disability services and cognitive behaviour supports. “To help you understand what funded supports you may be able to access with your NDIS plan, The Benevolent Society has a team of disability specialists on-hand to support you.” Says Executive Director Anna Robinson, “these support coordinators work with you to help navigate the NDIS and find the right level of supports. It’s about empowering individuals right from the beginning.” “Our goal is to connect you to the right services. We then ensure that they are

provided in a way that is structured to meet each person’s needs.” The Benevolent Society’s expertise means they’re on hand to work with you as soon as your loved one is diagnosed, or when the time comes for them to receive more specialised disability services. Their allied health offering includes occupational therapy, speech pathology, physiotherapy, as well as positive behaviour support.

each person can have access to services at home or make an appointment to come to one of our offices or visit a clinic – it’s whatever works best for each person,” says Anna Robinson.

The Benevolent Society is now assisting over 6,000 Australians in NSW, Queensland and South Australia to live their best lives. With 27 offices, they have a highly trained and mobile workforce. They are set up to co-ordinate services in the most convenient way to deliver the best support. “We believe that by having a mobile workforce it better suits clients across rural, regional and urban areas. It means

Your best life starts with a call. Let our team of local disability specialists provide you with the right support. Our qualified staff offer a range of services to support you or a loved one live their best life. Contact us to find out more. When that moment comes, we’re here. 90

DPS Guide to Disability Support NSW & ACT 2020

1800 236 762

Visit benevolent.org.au/bestlife

In Home & Community Support

DisabilitySupportGuide.com.au

In Home & Community

About In Home & Community Support Support is available to help you live your life as independently as possible by making sure that your living arrangements and the help you get at home meets your needs. These supports may include helping you find affordable, appropriate and secure housing, or assist you with transport and day-to-day activities. It will also ensure you can stay connected and part of your local community.

Depending on your needs, you may be able to get assistance with personal care

or have someone come to your house and help you with cooking or cleaning. Or,

rather than have someone do the tasks for you, you may be able to learn new skills through supports that are available so you can do these jobs yourself and keep your independence as well.

If you are being cared for by a family member or a carer, another form of support you may be able to access is respite.

Case Study

Carla has been receiving NDIS-

funded Disability Care services

from Multicultural Care for about

12 months. She has Rett syndrome,

a rare neurological, genetic

disorder, found almost exclusively

in females, that causes problems

with language, coordination, and

repetitive movements.

While Carla is able to walk, she

needs support with most day-to-day

activities. Her sister Andrea says,

“Carla can’t feed herself and can’t go

to the toilet by herself. For getting

out of bed, dressing and feeding she

needs help.”

Carla lives with her Argentinian

parents and grandmother. Her mother

was her primary carer until she

was diagnosed with thyroid cancer

recently. The family quickly realised

they needed help with Carla’s care

and reached out to Multicultural Care

to access bilingual support workers.

Having Spanish-speaking carers

was important to the family. They

also wanted to know that Carla’s

carers wouldn’t change often, so

she could become familiar and

comfortable with them.

“We wanted someone who was

there regularly,” Andrea says. “If it

was someone different every day,

Carla wouldn’t feel comfortable.” Multicultural Care’s bilingual

support staff, Marilyn and Maylen,

support Carla in her morning and

evening routines, sharing the seven-

day roster.

Carla’s mother was initially reluctant

to accept help because she felt it

was her job as a mum to care for her

daughter. But Andrea says, “She’s

alright with it now because she knows

that the Multicultural Care staff are

treating Carla with the love she was

giving her.”

DPS Guide to Disability Support NSW & ACT 2020

Andrea says Carla has bonded closely

with her support workers. “She loves

the ladies who come to do her daily

care, you can tell. She really enjoys the

time they are with her.”

The family also appreciate the regular

support they get from Multicultural

Care’s NDIS Care Advisor, Quincy Law.

“He has been really helpful,” Andrea

says. “He is always contacting us to

see if everything is fine and if we need

anything. It’s a good service.”

Case study provided by Multicultural Care

Find and connect with independent support workers in your local area. www.mable.com.au

Mable is an online platform where you choose and schedule the support thatâ&#x20AC;&#x2122;s right for you. Getting started is easy.

STEP 1

STEP 2

STEP 3

Connect & Agree

Start & Enjoy

Sign up to Mable for free, search for support workers you click with or bring along people that you already know and trust.

If youâ&#x20AC;&#x2122;re seeking new supports, contact workers directly. When you find your match, agree rates, hours and services that work for you both.

As an online platform that connects you with the support team of your choice, Mable takes care of the admin and payments, so you can get on with life and enjoy the right support for you and your family.

Join for free today and get the most out of your NDIS package at www.mable.com.au DisabilitySupportGuide.com.au

Respite offers you and the person helping to care for you some time away from

your home, gives you a break from each other, or it can be an option if your carer needs to go away on a holiday.

Many sport and recreational programs are targeted specifically at people living

with disability or you may be able to get assistance to participate in mainstream social and community activities.

By accessing these supports, you can have the opportunity to learn a new skill

Executive Home & Office Services Professional cleaning Service Professional & Reliable Cleaning Helping people since 1999

Community Support Directory starting on page 108 lists providers who deliver services in ACT and New South Wales.

Assistance with personal activities

Our Services

If you need some help in or outside your home, support is available to help you live as independent as possible. These supports can be funded under ‘Core supports’ in your NDIS plan.

Some examples of personal activities you may require help with include

Where We provide services in Sydney – Inner West, Eastern Suburbs, Lower North Shore and South Sydney.

Email: info@ehos.com.au Website: www.ehos.com.au

assist in helping you achieve the aims or goals you have in your National Disability

Support options there are and how they can help you. The In Home &

We offer a full range of services including – general cleaning, bed making, linen changing, internal window cleaning, fridge cleaning, washing and ironing.

1300 268 907

As well as helping with your wellbeing, social and community activities may also

On the following pages we explain what different In Home & Community

We have been providing cleaning services since 1999 and we have a team of trustworthy, understanding and flexible cleaners who can make your home living a lot more comfortable.

Phone:

opportunity to meet people and make new friends.

Insurance Scheme (NDIS) plan.

About Us

We are a NDIS Registered provider for cleaning services

or sport, or simply participate in activities or social outings, giving you the

showering, dressing, toileting, eating, grooming and personal hygiene tasks,

getting in and out of bed and mobility. Others tasks you can get support with include cleaning, laundry, cooking and dishwashing.

Support workers can join you in running errands in your community, such as grocery shopping, going to appointments or attending social events.

The people who help you with these ‘Core supports’ are professional, trustworthy and caring to make sure you feel comfortable and safe.

Hunter Independent Coordination & Support Services Male and Female Staff Passionate about you meeting your Goals Specialise in Youth, Mental Health & Challenging Behaviours

• We are flexible • We are person centred • We encourage your choice • Professional and qualified staff • Accept complex behaviours • Consistent staff for your supports • Small so you can speak direct to the manager • Friendly, young and fun staff

0457 775 272 hicss@outlook.com

Dungog, Clarence Town, Maitland, Port Stephens and surrounding areas Registered NDIS Provider

Why Us?

Support Coordination Core Budget Capacity Building

DPS Guide to Disability Support NSW & ACT 2020

connect with us on Facebook

Home & Community

Child care

For many parents finding the right child care for their child is a struggle at the best of times. For parents of a child with a disability, this is even more so.

While you have access to the full range of child care providers, your child may require more care and support than other children, which can present some

challenges when it comes to choosing the right provider for you and your family. You can search child care options in your local area through the Government’s My Child website mychild.gov.au. Here, you can find options for:

⃝ Long Day Care – centre-based child care while parents work or are busy with other commitments

⃝ Occasional Care – flexible, centre-based child care as needed

⃝ Family Day Care – affordable, personalised care by a qualified educator in small groups in a home-based setting

⃝ In Home Care – flexible child care provided by a qualified educator in the comfort of your home

⃝ Vacation Care – programs that care for primary school aged children during school holidays

⃝ Before and After School Care – centre-based child care outside school hours

When contacting child care providers it is important to

discuss your child’s needs and ask questions including their experience in caring for children with disability.

Child care can be expensive so the Government may help cover some of the costs. To get an estimate of what you

may be entitled to use the Department of Human Services Payment and Service Finder on humanservices.gov.au or call 13 61 50.

Assisting Our Community Matching Services to Individuals

• Support Coordination • Planning Assistance • Household Tasks • Daily Personal Activities • Early Intervention Support • Therapeutic Support

0414 410 444

info@forassistance.com.au

Helping you live a full life and stay connected with your community. Whether it’s living more independently, or simply getting to and from work, our passionate local team can offer experience and understanding.

Our services: Community Participation

Support Coordination

Travel & Transport

Overnight Support

Respite for Carers

Personal Care

Domestic Assistance

Meal Preparation

1300 587 823

info@justbettercare.com

justbettercare.com DisabilitySupportGuide.com.au

Being a contributing and valued member of our community is a desire for many

of us. We can participate through employment, education, sports and recreational activities and travel.

A number of supports are available to help you gain or regain your confidence and independence and understand the steps you need to take to achieve your goals within your community.

From programs designed to support you on your journey to employment, to

volunteering opportunities and activities where you can work with other members of the community and meet new people. These supports can assist you in

discovering your passions and help you become productive and feel valued. Speak to your Local Area Coordinator (LAC) about the supports you can access through your NDIS plan to help you to contribute within your community.

Most community venues and events aim to include and provide accessibility

to people with disability so you can participate, enjoy a range of activities and become a valuable member of your community.

Some of the ways this happens is through accessible toilets, access to public transport services, ramps and lifts within venues, Auslan interpreters, closed

captioning, audio descriptions and other modifications for people with disability. You may notice accessible and inclusive facilities within your community. These

include gardens and parks, recreational facilities such as swimming pool hoists at

swimming centres, playground facilities with the use of wheelchair swing chairs, as well as accessible toilets, bridges, ramps and footpaths.

If you are unsure whether areas in your community are accessible and inclusive of

your needs it is always a good idea to ring your local council or the venue and ask. If you need help with accessing your community, a list of providers who can assist can be found within the directory starting on page 108.

In Home & Community Support

Community access and inclusion

DisabilitySupportGuide.com.au

In Home & Community

Home maintenance and gardening Housework, maintenance and gardening can often be a difficult task if you have a disability, however, there are services available to help. The NDIS can fund

services to assist with cleaning, as well as minor house and garden maintenance. They can also fund training, aids and equipment to help you perform these tasks independently.

A trusted support worker can visit you in your home and complete tasks such as washing and drying your clothes and linen, cleaning out and organising fridges and pantries, window cleaning, vacuuming, dusting and general household cleaning.

Your garden can be kept well-manicured by lawn mowing, pruning, fertilising, sweeping, raking up leaves and cleaning gutters.

State, Territory and local Governments also offer programs that help with cleaning, home maintenance and gardening, although these usually come at a cost.

Look in the In Home & Community Support Directory starting on page 108 for help with your home and garden.

In home support

If you are living in your own home, it is possible that at some stage you may

require some assistance to make life easier, or assistance to complete everyday activities that will enable you to continue living independently.

SUPPORTING YOU TO LIVE YOUR BEST LIFE - Community participation - Support coordination

People. Choices. Connections

- Independent living

1800 932 666

- Capacity building - Work readiness - Employment - Life skills

DPS Guide to Disability Support NSW & ACT 2020

changinglives@best.com.au bestcommunityconnections.com.au

In Home & Community

The supports available will depend on your goals, aspirations, needs and informal supports and can be delivered by Government departments and agencies or by non-Government service providers.

Some of the most commonly accessed types of support and assistance may

include cleaning, personal care, nursing care, meal preparation and delivery, home and garden maintenance and more.

Looking for in home support? Go to page 108 to find providers within the In Home & Community Support Directory.

Life skills There are a number of supports available to assist and teach you life skills to help you live independently, support you to make choices in your everyday life and to participate in the day-to-day activities in your home.

This support can range anywhere from a few hours a week, to 24 hours a day and can help develop skills and build your confidence with things like health

and wellbeing, household tasks, travel and connecting with other people and the community.

Some important life skills that you can get support for include meal preparation, independent living, community participation and literacy and numeracy skills.

To become as independent as possible and fulfil your potential speak to your carer or Local Area Coordinator about life skills support under the NDIS.

Turn to page 108 for a list of providers who can help you develop life skills.

Do YOU need assistance in the Macleay Valley with: • • • • • • • • • • •

Plan Management Support Co-ordination Home Modifications & Maintenance Daily or Household Tasks Specialised Supported Employment Personal Activities Development - Life Skills Community Participation Lawn Mowing & Gardening Maintenance Domestic Assistance (Cleaning) SLES – School Leavers Employment Support

Let US support YOU with YOUR everyday living Embracing ability within disability

Speak with one of our support representatives on 1800 462 253 Head Office: 19a Elbow St, West Kempsey NSW 2440

enquiries@macleayoptions.org.au

www.macleayoptions.org.au Registered NDIS Provider

DisabilitySupportGuide.com.au

ADVERTORIAL

‘Living without limits’ When a loved one lives with a disability, it can dramatically affect a

Meeting your care needs

cases, this responsibility would fall to the immediate family, however

crucial to maximising your funding

family’s life forever – especially if that person requires care. In most it is important to know that there is help available. Meditech Staffing is a registered NDIS

and disability provider that delivers

support in the home or within an

existing care facility. Clients can

receive services through Government

subsidies, self-funded private paid

services or a combination of both

options. Meditech is an approved

provider of both the National

Disability Insurance Scheme (NDIS)

and the NSW Workers Compensation

System (icare).

icare also supports individuals

exposed to dust diseases, such as

asbestos, in the workplace as well

as people who have been severely

injured in a motor vehicle accident.

Meditech currently provides support

to over 400 NDIS and icare clients

across Sydney.

Case Study

Samantha is one of our clients who

suffered a traumatic brain injury due

to a serious accident. As a result,

Meditech including domestic

quality of life of Australians who have

The NSW Workers Compensation

System (icare) provides support

and assistance to people injured at

work, including those recovering

and planning to return to work

when possible. 100

• Domestic assistance • Personal care • Clinical Nursing services • Transport services • Social support • Community access

community access.

We are available 24 hours a day,

Due to her cognitive impairments,

a permanent and significant disability.

services including:

assistance, personal care, transport

services, social support, and

services associated with disability

Meditech will support you to live

without limits, providing an array of

• Meal preparation

to receive regular services from

support in order to improve the

underline our distinctive client-

focused service delivery.

concentration, fatigue, impulse

Samantha utilises her funding

developed by the Australian

an outstanding team of people

whose commitment and dedication

• Well-trained, reliable staff

Living at home with her parents,

Government to fund costs and

registered NDIS and disability

support provider, Meditech has

causes difficulties with planning

control, and emotional regulation.

Scheme (NDIS) is an initiative

Staffing is here to help. As an

experienced and widely respected

• Professional case management and support coordination

and organisation, problem solving,

The National Disability Insurance

and tailoring a plan of services to

meet your care needs. Meditech

Samantha has ongoing cognitive and

behavioral impairments. Her injury

Improve quality of life

Choosing the right care provider is

• Allied Health services 7 days a week whether you are a

Samantha requires a support worker

client or a carer, meaning someone

in social, recreational and leisure

A case manager will also be provided

support worker, Samantha was

funding. We promote enablement

with her family for a holiday.

making sure they are actively

to help her engage and participate

activities. With the help of a Meditech

recently able to travel to Queensland

Having this support not only allowed

Samantha to enjoy her time away, but

also her family, with the reassurance

that Samantha was receiving support

when needed.

Having these services available

allows Samantha to regain her

independence and live her life

as she once did before her injury.

DPS Guide to Disability Support NSW & ACT 2020

is always available to take your call.

to help you manage your services and

and independence for all our clients,

involved in their care plan.

For any enquiries,

please call 02 9159 0055 or email

enquiries@meditechstaffing.com.au and one of our friendly staff will be happy to assist you.

STAFFING, NURSING, HOME CARE & SUPPORT

Unlock your full potential with Meditech Staffing. As a registered NDIS provider, Meditech Staffing will support you to live without limits.

Our services include: Professional case management and support coordination Well-trained, reliable staff Domestic assistance Meal preparation Personal care Transport to appointments Social support Allied Health services

DisabilitySupportGuide.com.au

101

Partnering with you to make a difference

Call us today to find out more

Have you been approved to receive support through the NDIS program? We can help. Our network of local offices in Canberra, Albury, Young and the surrounding districts ensure we are part of your community, and can help you to: • tend to household tasks • attend a social group or event, or visit family or friends

• get up and get ready for your day • give your carers a well-deserved break, and more.

Speak to your local Disability Services Coordinator Canberra 6256 9600 | Albury 6024 9508 | Young 6384 1010

home-care.mercyhealth.com.au

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DPS Guide to Disability Support NSW & ACT 2020

Cooking meals and heading to the shops for groceries or other purchases can

prove difficult if you have a disability. To assist you, support workers can help you decide what items you need and then accompany you to go and buy them.

Some service providers can go to the supermarkets on your behalf and prepare nutritious meals according to your tastes and budget.

When it comes to food preparation you can have the support worker prepare your meal or you can help and learn some cooking skills yourself.

If you need help with meals and shopping, speak to your carer or Local Area Coordinator to see if a support service can be included in your NDIS plan.

A list of providers offering these services can be found in the directory starting on page 108.

Multicultural support

If you identify as Culturally and Linguistically Diverse (CALD) and need some support, there are multicultural services available to meet your needs.

You may find it difficult to seek out services that would suit you, which is where multicultural support services can assist. A multicultural support worker that

understands your cultural background and speaks your language can talk to you about the types of support that are available that match your cultural diversity. They will work alongside your family, community and health professionals to ensure you feel comfortable and get the help you need.

These kinds of supports include in home assistance with preparation of meals

and household duties such as cleaning, participation in community activities or events that interest you, mentoring support, development and maintenance of

relationships with your family, friends, community and service providers, transport support, respite care and therapeutic supports, such as occupational therapy, physiotherapy and psychological support.

In Home & Community Support

Meals and shopping

For more information about cultural diversity turn to page 63.

We welcome an opportunity to work with you embarking on a journey to explore all things possible for people with disability across all stages of life. • • • • • • •

Supported Independent Living, In-home support, specialist disability accommodation. Supported employment, job readiness and employment pathways. Eurella Links to community and social participation and life-long learning Health and Wellbeing, Allied Health, Early Childhood Early Intervention Specialist Behaviour Intervention Support and Assistive Technology Holidays, short stays, weekend activities and children’s recreation activities. Support Coordination, Plan Management, Carer Information and Support

Connect with us: 02 9747 4810 | info@eurella.org.au | www.eurella.org.au DisabilitySupportGuide.com.au

103

In Home & Community

Respite Taking a break from your carer is beneficial to the both of you. Not only does it

help maintain positive family and carer relationships, but it allows you the chance to meet new people and experience new things while allowing carers to take a time-out from their caring role.

Respite support is available from a couple of hours to a weekend or over a week, depending on your location and availability of support services, and can be delivered in a range of different settings:

⃝ Centre-based day support is when you spend the day at a specialised centre, where trained staff know and understand your needs.

⃝ Overnight or weekend facility-based support is a flexible respite option which may involve in home support or staying with a host family over the weekend.

⃝ In home support is when a support worker will look after you in the comfort of your own home, giving your carer a break.

⃝ Community-based respite can include one-on-one or group outings, social and recreational activities, camps and school holiday programs.

⃝ Host family stays involve staying in the home of a volunteer or host family. It is a good option for children or young people with disability.

⃝ Emergency respite is an urgent request for respite, if your carer is suddenly unable to care for you due to illness or an emergency trip to the hospital.

An assessment will determine your eligibility for respite care and what services will best suit you and your carer.

Helping you at Home

Helping you at at home homeis what we be coming coming Helping you is what we do. do.ItIt may may be

home time,or using home fromhospital from hospital and and requiring requiring help help for for a a period period of of time, or using our services to justgenerally withbusy lives. our services to just generally help help out out with busy lives.

Our flexiblepersonalised Our flexible personalised services services are are available available for½ for ½ hour hour services services to 24 hours, hours,7days withyou provide the to 24 7 days a a week. week. We We work work with you to to provide the support you want. want. support you Please a call to discuss discussyour options. Please give give us us a call to your supportneeds support needs and and options. 104

NDIS approved

(02) 4244 3470 Call Phil 0455 914214 Call Phil 0455 914 214 or email email or illawarra@simplyhelping.com.au illawarra@simplyhelping.com.au

It is also a good idea to speak to your Local Area Coordinator about your respite options, especially if you want to access it on a regular basis.

Go to pages 108 and 128 in the directory section to find respite options in your area.

Sports and recreation

Participating in sport and other recreational activities are great ways to be social and active in your community and is also good for your health and wellbeing.

Some sport and recreation activities may be tailored to suit you and your disability, or you may be able to access some disability-specific activities organised through disability service providers.

To help you participate in sports and recreational activities available in your area,

specialised or modified sporting equipment, transport and personal support can be made available.

Some activities you may enjoy include outings to the movies or shopping centre, going to the park or beach, cooking classes, art and craft classes, bowling, swimming, attending a sporting game or community events.

Youth groups and holiday camps are regular activities enjoyed by many people. Trained support workers attend these outings to ensure you are comfortable and safe.

Turn to page 108 to find sports and recreation options for people with disability

In Home & Community

Find out more about respite services on CarerGateway.com.au or call 1800 422 737.

in ACT and New South Wales.

We are a trusted NDIS-Approved Meal Provider who are passionate about delivering the joy of food with our superb choice of ready-made frozen meals. Why should you use us? � 22 years’ experience � Most affordable � Large homestyle menu � Highest taste and quality � Fast and easy sign up process � We make your NDIS plan go further

hello@goodmeal.com.au 1800 155 255

www.goodmeal.com.au DisabilitySupportGuide.com.au

105

Transport If you need some help to get from one place to the next, transport supports are

available to make your life easier. Being able to attend appointments, education, work and social activities are an important and essential part of your wellbeing.

A support worker can drive you to and from where you want to go, however, there are a lot of other transport support options. These will be included in your NDIS plan if you cannot use public transport because of your disability.

Subsidised taxi vouchers are available if you have a significant disability or use a wheelchair to help cover the costs of fares.

You can apply for a Companion Card which will allow your companion, such as a

carer, family member, friend or partner to join you at events, venues and on public transport for free.

Some community transport services offer community buses for people with

disability and these are a great option if you are looking for social activities as they often organise day trips to places like the zoo.

For more information about the Companion Card or transport options under the NDIS turn to pages 57 and 58.

Discover transport support providers within the In Home & Community Support Directory starting on page 108.

Travel and holidays Going on holiday and traveling to new places can be fantastic and relaxing, but

it can also be a logistical nightmare for people with disability to make sure all the supports you need are in place.

While difficult, it is definitely not impossible. And better yet, there are many

services available providing accessible tourism or ways to foolproof your travel. A travel organiser can tailor your trip around your capabilities, including flights, accessible accommodation, transport, itinerary, activities and travel insurance.

106

DPS Guide to Disability Support NSW & ACT 2020

will be accessible, no matter the disability type.

Depending on what exactly you want, there are travel companion organisations to assist you on the actual holiday, or travel planning businesses that can create your ideal holiday that is accessible physically, socially and mentally.

Some providers have pre-made holiday categories that you can choose from

depending on the level of care required. Generally, holiday providers have staff ratios if the trip is a group booking.

If you are intending to organise your own trip, there are some considerations to take into account. Other cities and countries arenâ&#x20AC;&#x2122;t always made with

accessibility in mind. Even if places, tourist sites, accommodation or travel groups

say they are accessible, it is a good idea to call ahead and make sure they can accommodate you.

Before you go on your trip, share your plans with your doctor and see if they raise

concerns about any items on your itinerary. Carry detailed information about your medication and disability, signed by a doctor. So if you do run into trouble, you have proper documentation with you if you need quick access to it.

Bring extra medication just in case of a flight delay or any unexpected hiccups in your trip. Talk to your pharmacist as they may be able to provide you with documentation indicating the importance of the medication.

In Home & Community

An accessible holiday provider can provide that assurance that where you travel

Depending on your National Disability Insurance Scheme (NDIS) package, you may be able to receive funding from the Government to help you travel.

We Are Your Registered NDIS Provider Everyone deserves the chance to live their life the way they choose. As a registered NDIS provider, 3Bridges supports you through all the stages of the NDIS process.

Call us to learn more at 1300 327 434

DisabilitySupportGuide.com.au

107

ACT Services

How to Read see page 65 Area Map page 66

Age Groups

iste C O R red NDI S Pr E ovid C AP er I TA C AP L AC Com I T Y mu Hom nity Ac cess eM In H ainten & Inclu ome anc sio Life Care e/Gard n e ni n Skil g Mea ls ls/S h Res oppin pite g Soc Care ial/R Spo ecreat rts & iona Tran Recre l Suppo atio spo rt n Oth rt er Sup por t Sup delive por red t 0 - 4 delive at hom red e yea in p 5 - 1 rs ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years yea Veri rs fied Adve Pag rtiseme e nt

In Home & Community Support Australian Capital Territory

R eg

Provider Name Location Location Phone Phone Provider Name all of ACT (continued) Providers servicing ACT Able Australia Services - ACT Wanniassa 1300 225 369 • • Accessible Telecoms 1800 029 904 Accessible Transport Australia 02 9426 8999 • • Aldar Social Services Belconnen 02 6252 5464 • • Alliance Community 1300 769 155 • • Allowah Disability Support Services 02 8877 3400 • • Amax Care Services Griffith 0432 382 102 • • Andrew Stewart - Hearing Connections 0411 757 622 • • † Belconnen 1300 538 746 • • Aruma Assist Travel 1800 809 192 • • Auscare Home & Community Care 1300 455 322 • • Australian Home Care Services 1300 303 770 • • Autism Spectrum Australia Cook 1800 277 328 • • Blue Force 1300 731 716 • • Brenda Carlson Occupational Therapy Griffith 0401 018 281 • Canberra Elite Taxis Fyshwick 02 6126 2820 • • Candice Care 1800 226 342 • • Care Plus Services Fyshwick 02 6239 3830 • • Coco Healthcare 0411 272 596 • • Cocoon NDIS Care 1800 262 666 • • Communities@Work Greenway 02 6293 6500 • • Community Chef 03 9368 5900 • Community Enrichment and Development Association 02 9831 7001 • Daargun Aboriginal Corporation 0467 619 904 • • Darryl's Den Holt 0400 597 026 • • DECLUTR 0412 299 359 • • Delightful Domestics Kambah 0412 633 234 • • Disability Aging 0434 285 365 • • and Community Care Service Palmerston Disability Housing Solutions 0414 535 202 • Drake Medox 1300 360 070 • • Driving & OT Solutions Conder 0447 300 457 • Eaton House Watson 0438 280 106 • • Edhealth Australia - Jayne Lehmann 0412 102 048 • Essential Disability Care Services 0418 828 803 • • Evolve Support Services Canberra 0424 253 654 • • Flames Fitness Lyneham 02 6257 1483 • Fox Mowing & Gardening 1800 369 669 Fresh Daily Dinners 0423 922 502 • Goodhope Nursing Companion Belconnen 1300 302 547 • • Grange Solutions 02 8850 7885 • Greenleaf Care Plus Mawson 02 6193 3101 • • Guide Dogs ACT Phillip 02 6285 2988 • • Hendercare 1300 764 433 • • Hireup 02 9113 5933 • • Huntington's NSW & ACT 02 9874 9777 • † (Formerly House with No Steps and The Tipping Foundation)

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108

DPS Guide to Disability Support NSW & ACT 2020

ACT Services

How to Read see page 65 Area Map page 66

Age Groups

In Home & Community Support Australian Capital Territory

R eg

Provider Name Location Location Phone Phone Provider Name all of(continued) NSW(continued) ACT (continued) Providers servicing ACT Ink Brush Art Therapy Reid 0450 070 240 • Integratedliving Australia 1300 782 896 • Interchange Australia 02 4868 6688 • • • Jim's Cleaning Australia 13 15 46 Job Centre Australia 02 4322 5511 • • Just Better Care ACT Forde 02 6280 4070 • • Just Better Care Australia 1300 587 823 • • Karli Health Centre Pty Ltd 0414 856 409 • Koomarri Phillip 02 6280 6143 • • • Kuver Designs 03 6225 3742 • • • L'arche Genesaret Phillip 02 6282 9066 • • • Livability Australia Chisholm 02 6291 3044 • • • Mable 1300 736 573 Mac Healthcare Services Nicholls 0410 904 883 • • • Multiple Sclerosis 1800 042 138 • • Mediwatch Calwell 1800 551 202 • • • Mental Health Foundation ACT Chifley 02 6282 6604 • • • Mercy Health Belconnen 1300 478 776 • • • Mercy Health Home Care Services 1300 466 322 • Multiple Sclerosis 1800 042 138 • • My Burrow 0422 254 383 • • • ORS Group Fyshwick 1800 000 677 • Pacific Facility Services 1300 378 388 • • • PADS (Personal Assistance Dog Solutions) 0458 755 757 • • Paul Jordan Chapman 0401 841 783 • Pegasus Riding for the Disabled Holt 02 6254 9190 • • Poolwerx Corporation 1800 237 775 • • • Principality Healthcare 1300 696 220 • • • Richmond Fellowship ACT Pialligo 02 6248 6118 • • • Rubies Nursing Private Crace 1300 651 649 • • • Schemewise 1300 785 567 • • Skipper Care Australia Latham 0418 636 424 • • • Special Care Travel 07 5538 3999 • Star Community Care 02 9676 4156 • • • Stefan's Sparks Cleaning Mawson 02 6286 3131 • • Tharwa Valley Forge Tharwa 0418 165 433 • The Deaf Society 02 8833 3600 • • • The Disability Trust Canberra City 02 4255 8000 • • • The Good Meal Company 1800 155 255 • • The Walking Clinic Lyneham 02 6249 1758 • • Treehouse Queenbeyan Children's Special Needs Group 02 6299 7271 • • • Unique Kids Support and Consulting Services Amaroo 0418 613 458 • • • Uniting NSW/ACT 1800 864 846 • • • Vision Australia Blind and Low Vision Services ACT Barton 1300 847 466 • • • Wellways Australia 1300 111 400 • • • Your Helpers Jacka 0452 439 007 • • •

• • • • • • • • • • • • • • • • • • • • • • • •

DSG Web ID

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DisabilitySupportGuide.com.au

109

NSW

How to Read see page 65 Area Map page 66

Services

Age Groups

In Home & Community Support New South Wales

R eg

Provider Name Location Location Phone Phone Provider Name Providers servicing all of NSW Accessible Telecoms Broadway 1800 029 904 Aspire Supported Holidays Lennox Head 1300 338 814 • • • • Community Enrichment and Development Association Blacktown 02 9831 7001 • • • • Essential Disability Care Services Hamlyn Terrace 0418 828 803 • • • • Full-Life-OT Cheltenham 0423 399 733 • • • Glow Healthcare Agency Belmore 1300 157 715 • • • • Guru Ram Das Services Wentworthville 0470 405 654 • • • • HCA Home Sydney 1300 422 111 • • • Hendercare Sydney 1300 764 433 • • • Hireup Greenwich 02 9113 5933 • • • • Inclusive Getaways 1300 008 602 JewishCare Woollahra 1300 133 660 • • • • Just Better Care Eastern Suburbs St Peters 02 9669 1965 • • • Just Better Care NSW Manly 1300 587 823 • • • Life Chiropractic and Occupational Therapy Haymarket 0431 253 789 • • • • Life Without Barriers NSW Newcastle 02 4033 4500 • • • • Lifestyle Solutions Islington 1800 634 748 • • • • Lighthouse Disability Services Holdings Pty Ltd Parklea 0490 387 325 • • • • Living My Way Menai 02 8525 4000 • • • Mable Sydney 1300 736 573 Nardy House Quaama 02 6493 8120 • • • • PADS (Personal Assistance Dog Solutions) Mudgee 0458 755 757 • • • • Programmed Care 13 10 95 • • • SOS Watch 1300 767 225 Susan Tavener-Waugh Sylvania 0431 365 118 • • The Good Meal Company Emu Plains 02 4735 8200 • • TRH Psychology and Cultural Consultancy Maitland 0412 019 567 • • • • United Support Services Sydney 02 9569 5546 • • • • Vision Australia Blind and Low Vision Services NSW Parramatta 1300 847 466 • • • • Providers servicing Blue Mountains region Aruma† Belrose 1300 538 746 • • • • Auscare Home & Community Care Auburn 1300 455 322 • • • • Best Practice Nursing 1300 687 733 • • Challenge Southern Highlands Welby 02 4872 6600 • • • • Cross Care NDIS Fairfield 02 9609 4262 • • • Eurella Community Services Burwood 02 9747 4810 • • • • Focus Disability Services Burwood 02 9029 9084 • • • • Glenray Industries Bathurst 02 6331 2388 • • • • Hills Nursing Baulkham Hills 02 9894 2405 • • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • † (Formerly House with No Steps and The Tipping Foundation)

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110

DPS Guide to Disability Support NSW & ACT 2020

NSW

How to Read see page 65 Area Map page 66

Services

Age Groups

In Home & Community Support New South Wales

R eg

Provider Name Location Location Phone Phone Provider Name Providers Providers servicing servicing all Blue of Mountains NSW (continued) region (continued) Just Better Care Blue Mountains Freemans Reach 02 4579 7137 • • • • • • • Just Better Care Hawkesbury Nepean • • • • Freemans Reach 02 4579 7137 • • Kelmax Disability Services Rockdale 0414 028 400 • • • • • • • • LiveBetter Community Services Orange 1800 580 580 • • • • • • • McArthur Community Care NSW North Sydney 02 9277 7000 • • • • • • Meditech Staffing Strathfield 02 9764 4488 • • • • • • • • Mid Mountains Crossfit Lawson 0438 780 673 • • Mt Dan's Adventures Penrith 0438 547 014 • • Myrtle Cottage Group Ingleburn 02 9426 3100 • • • • Parramatta Mission Parramatta 02 9891 2277 • • • • • • Picton Psychology Picton 0448 333 866 • • • Primary & Community Care • • • Services Thornleigh 02 9477 8700 • • SDN Children's Services NSW Broadway 1300 831 445 • • • • Southern Cross Care NSW & ACT Merrylands 1800 632 314 • • • • • • • Star Community Care Blacktown 02 9676 4156 • • • • • • • • Start Nursing Services Bella Vista 02 8883 3207 • • • • • • • Sugarman Australia Sydney 02 9549 5700 • • • • • • • • Sylvanvale Foundation Kirrawee 1300 244 577 • • • • • • • The Co-operative Life Waterloo 1300 494 117 • • • • • The Hills Learning Centre Castle Hill 02 8850 0555 • • • • The Junction Works Austral 02 8777 0500 • • • • • • Victoria Tower Medical Burwood 02 8322 9000 • • • • • Waratah Independent Living Blackhealth 0401 605 267 • • • • • Warhorse Disability Support Services Tahmoor 0425 229 392 • • • • • Wendy's Home Care 02 4587 5999 • • • • • • Providers servicing Capital Country region Aruma† Belrose 1300 538 746 • • • • • • • Canberra Elite Taxis 02 6126 2820 • • • • Challenge Southern Highlands Welby 02 4872 6600 • • • • • • • • Fox Mowing & Gardening 1800 369 669 • integratedliving Australia Muswellbrook 1300 782 896 • • • • • • • • Mercy Health Albury 1300 478 776 • • • • • • Mercy Health Home Care Services 1300 466 322 • • • Rentahand Rockflat 0417 457 182 • • • Synergy Vision Gledswood Hills 1300 938 965 • • • • • • • • The Disability Trust Fairy Meadow 02 4255 8000 • • • • • • • • Treehouse Queenbeyan Children's Special Needs Group Queanbeyan 02 6299 7271 • • • • Universal Disability Care Ruse 02 4625 6046 • • • • • • • Waratah Independent Living Blackhealth 0401 605 267 • • • • • Providers servicing Central Coast region Auscare Home & Community Care Auburn 1300 455 322 • • • • • • • Best Practice Nursing 1300 687 733 • • • • † (Formerly House with No Steps and The Tipping Foundation)

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DisabilitySupportGuide.com.au

111

NSW

How to Read see page 65 Area Map page 66

Services

Age Groups

In Home & Community Support New South Wales

R eg

Provider Name Location Location Phone Phone Provider Name Providers servicing Central Coast region (continued) breakthru Parramatta 1800 767 212 • • • • • Castle Mayfield 02 4014 2222 • • • • • • • Challenge Community Services 1800 679 129 • • • • • • • Community Home Care Service Fairfield 02 8710 3060 • • • • • • Focus Disability Services Burwood 02 9029 9084 • • • • • • • Fox Mowing & Gardening 1800 369 669 • Headstart Acquired Brain Injury Services Hamilton 02 4965 4420 • • • • • • • Heather Lawrence • • Respite Services Daleys Point 0405 092 328 • • Home Instead Senior Care Central Coast • and Newcastle Ettalong Beach 02 4342 3477 • • • Hunter Care Group Broadmeadow 02 4950 2269 • • • • • • I Hate Cooking 0410 526 477 • • integratedliving Australia Muswellbrook 1300 782 896 • • • • • • • Just Better Care Central Coast Gosford 02 4331 0200 • • • • • Kelmax Disability Services Rockdale 0414 028 400 • • • • • • • Lil' Wise Wonders Buff Point 0412 023 233 • • McArthur Community Care NSW North Sydney 02 9277 7000 • • • • • Meditech Staffing Strathfield 02 9764 4488 • • • • • • • My Circles of Care Disability • Community Services Point Clair 0413 610 404 • • • • • Newcastle Mobility Islington 02 4962 4007 • • • • Nextt 1300 657 915 • • • • • • Primary & Community Care Services Thornleigh 02 9477 8700 • • • • Samaritans Foundation Warabrook 1300 656 336 • • • • • • Southern Cross Care NSW & ACT Merrylands 1800 632 314 • • • • • • • Star Community Care Blacktown 02 9676 4156 • • • • • • • Sugarman Australia Sydney 02 9549 5700 • • • • • • • Terama Industries Gosford 02 4325 7823 • • • • • The Deaf Society Parramatta 02 8833 3600 • • • • • The Hills Learning Centre Castle Hill 02 8850 0555 • • • Trilogy Disability Services Gosford 02 4314 1601 • • • • Unisson Disability Pymble 1300 266 222 • • • • • • Uniting NSW/ACT Sydney 1800 864 846 • • • • • Victoria Tower Medical Burwood 02 8322 9000 • • • • Providers servicing Central NSW region ADS Care NDIS Services Norwest 02 8677 0093 • • • • • • • ADS Lifetime Care Norwest 02 8677 0093 • • • • • • • † Aruma Belrose 1300 538 746 • • • • • • breakthru Parramatta 1800 767 212 • • • • • Challenge Community Services 1800 679 129 • • • • • • • Glenray Industries Bathurst 02 6331 2388 • • • • • • • Global Disability • & Health Care Services Strathfield 1800 009 292 • • • • • Harmonie Woodstock 0427 471 696 • • integratedliving Australia Muswellbrook 1300 782 896 • • • • • • • † (Formerly House with No Steps and The Tipping Foundation)

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112

DPS Guide to Disability Support NSW & ACT 2020

NSW

How to Read see page 65 Area Map page 66

Services

Age Groups

In Home & Community Support New South Wales

R eg

Provider Name Location Location Phone Phone Provider Name Providers Providers servicing servicing all Central of NSW NSW (continued) region (continued) LiveBetter Community Services Orange 1800 580 580 • • • • • • Southern Cross Care NSW & ACT Merrylands 1800 632 314 • • • • • • Star Community Care Blacktown 02 96764156 • • • • • • Universal Disability Care Ruse 02 4625 6046 • • • • • • Wangarang Industries Orange 02 6365 6500 • • • • • • Waratah Independent Living Blackhealth 0401 605 267 • • • • Providers servicing Hunter region Aruma† Belrose 1300 538 746 • • • • • Awabakal Wickham 02 4918 6400 • • • • • • breakthru Parramatta 1800 767 212 • • • • • Brighter Access Inverell 02 6722 5548 • • • • • • Castle Mayfield 02 4014 2222 • • • • • • Challenge Community Services 1800 679 129 • • • • • • Focus Disability Services Burwood 02 9029 9084 • • • • • • Fox Mowing & Gardening 1800 369 669 • Headstart Acquired Brain Injury Services Hamilton 02 4965 4420 • • • • • • Hunter Care Group Broadmeadow 02 4950 2269 • • • • • Hunter Independent Coordination • • • & Support Services East Maitland 0457 775 272 • • I Hate Cooking 0410 526 477 • • Insideout Assist Support Services Cardiff 0418 686 579 • • • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • • • Karumah Islington 02 4940 8393 • • • • Lil' Wise Wonders Buff Point 0412 023 233 • • Mai Wel Maitland 02 4057 2900 • • • • • Marie Schmidt Summerland Point 0416 165 472 • • • Mercy Services Tighes Hill 02 4961 2686 • • • • • • NDNS - Newcastle and District Nursing Service/Newcastle Disability • • • • • Network Solutions Shortland 02 4953 8444 Newcastle Mobility Islington 02 4962 4007 • • • • Nextt 1300 657 915 • • • • • Ourcare Services Singleton 02 6571 2300 • • • • • • Pride Dry Cleaning & Laundry Islington 02 4961 2585 • • • Rely-Ability Cardiff South 0432 044 410 • • • • • Samaritans Foundation Warabrook 1300 656 336 • • • • • Songbird Thornton 02 4048 4220 • • • • Southern Cross Care NSW & ACT Merrylands 1800 632 314 • • • • • • Star Community Care Blacktown 02 9676 4156 • • • • • • Subee Newlake Newcastle 02 4966 8399 • • • • • • The Deaf Society Parramatta 02 8833 3600 • • • • • Unisson Disability Pymble 1300 266 222 • • • • • Universal Disability Care Ruse 02 4625 6046 • • • • • • Youth Matters Waratah 1800 968 628 • • • • • † (Formerly House with No Steps and The Tipping Foundation)

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DisabilitySupportGuide.com.au

113

NSW

How to Read see page 65 Area Map page 66

Services

Age Groups

In Home & Community Support New South Wales

R eg

Provider Name Location Location Phone Phone Provider Name Providers servicing New England North West region Aruma† Belrose 1300 538 746 • • • • • • BEST Employment Inverell 1800 660 660 • • • • • Brighter Access Inverell 02 6722 5548 • • • • • • • Care Goondiwindi Association 07 4670 0700 • • • • • • Centacare New England North West Tamworth 02 6762 9200 • • • • Challenge Community Services 1800 679 129 • • • • • • • Empower Golf Australia Hunters Hill 0466 825 044 • • • • Hands and Feet Kings Park 02 8814 9061 • • • • • • Harmonie Woodstock 0427 471 696 • • integratedliving Australia Muswellbrook 1300 782 896 • • • • • • • Jamesys Mowing • and Landscaping Services Moree 0408 652 455 • • Katt McDonald OT • • and DriverRehab Cawongla 0417 913 354 • LiveBetter Community Services Orange 1800 580 580 • • • • • • • Nandebri Home Nursing Narrabri 02 6792 3397 • • • • • Nextt 1300 657 915 • • • • • • The Co-operative Life Waterloo 1300 494 117 • • • Providers servicing North Coast region Angel's Occupational Therapy Service Kungala 0422 889 414 • • • • Aruma† Belrose 1300 538 746 • • • • • • Bizi Care Solutions Cabramatta 0413 808 851 • • • • • breakthru Parramatta 1800 767 212 • • • • • Brighter Access Inverell 02 6722 5548 • • • • • • • Butter Fish Services Newcastle West 0477 333 727 • • • • • • • Caringa Grafton 02 6640 9300 • • • • • • • CASPA Services Lismore 02 6627 3700 • • • • Castle Mayfield 02 4014 2222 • • • • • • • Centacare Port Macquarie Port Macquarie 02 6581 6800 • • • • • • Challenge Community Services 1800 679 129 • • • • • • • Empower Golf Australia Hunters Hill 0466 825 044 • • • • Fox Mowing & Gardening 1800 369 669 • Greenplace Port Macquarie 0448 920 152 • • • Hallett Outside Maintenance • and Electrical Services Port Macquarie 0447 305 650 • • • Harmonie Woodstock 0427 471 696 • • HART Services Wollongbar 02 6628 0265 • • • • HCA Home 1300 422 111 • • • • I Hate Cooking 0410 526 477 • • integratedliving Australia Muswellbrook 1300 782 896 • • • • • • • Katt McDonald OT • • and DriverRehab Cawongla 0417 913 354 • LiveBetter Community Services Orange 1800 580 580 • • • • • • • Macleay Options West Kempsey 1800 462 253 • • • • • • • Manning District Cabs Wingham 0427 701 600 † (Formerly House with No Steps and The Tipping Foundation)

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114

DPS Guide to Disability Support NSW & ACT 2020

NSW

How to Read see page 65 Area Map page 66

Services

Age Groups

In Home & Community Support New South Wales

R eg

Provider Name Location Location Phone Phone Provider Name Providers Providers servicing servicing all North of NSW Coast (continued) region (continued) Momentum Collective Tweed Heads 1300 900 091 • • • • • • Multicap 1300 135 886 • Nextt 1300 657 915 • • • • • North Coast Limousines Jiggi 0405 452 566 • • • NVC Group Macksville 02 6598 5000 • • • • Open Minds Australia 1300 673 664 • • Primary • • & Community Care Services Thornleigh 02 9477 8700 • • Samaritans Foundation Warabrook 1300 656 336 • • • • • Shaping Outcomes Tweed Heads 1800 317 468 • • • • • Skillslink Training Port Macquarie 02 6583 7288 • • Southern Cross Care NSW & ACT Merrylands 1800 632 314 • • • • • • Subee Newlake Coffs Harbour 02 6651 3153 • • • • • • The Deaf Society Parramatta 02 8833 3600 • • • • • Providers servicing Outback NSW region BEST Employment Inverell 1800 660 660 • • • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • • • LiveBetter Community Services Orange 1800 580 580 • • • • • • The Salvation Army NSW Redfern 0437 812 868 • • • • • Universal Disability Care Ruse 02 4625 6046 • • • • • • Providers servicing Riverina region Caresouth Nowra 1300 554 260 • • • • • Harmonie Woodstock 0427 471 696 • • integratedliving Australia Muswellbrook 1300 782 896 • • • • • • LiveBetter Community Services Orange 1800 580 580 • • • • • • Mercy Health Albury 1300 478 776 • • • • • Mercy Health Home Care Services 1300 466 322 • • Nextt 1300 657 915 • • • • • Southern Cross Care NSW & ACT Merrylands 1800 632 314 • • • • • • Wellways Australia 1300 111 400 • • • • • Wheelly Independent Albury 02 6021 2774 • • • Providers servicing Snowy Mountains region Cooma Challenge Cooma 02 6452 2156 • • • • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • • • Rentahand Rockflat 0417 457 182 • • • The Disability Trust Fairy Meadow 02 4255 8000 • • • • • • Providers servicing South Coast region Aruma† Belrose 1300 538 746 • • • • • Brenda Carlson Occupational Therapy 0401 018 281 • • • Challenge Community Services 1800 679 129 • • • • • • Empower Golf Australia Hunters Hill 0466 825 044 • • • • Eurobodalla Health • • and Fitness Batemans Bay 02 4472 8008 • Everyday Independence Harris Park 1300 179 131 • • • Facilitate Occupational Therapy Services Corrimal 1300 855 513 • • • • † (Formerly House with No Steps and The Tipping Foundation)

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DisabilitySupportGuide.com.au

115

NSW

How to Read see page 65 Area Map page 66

Services

Age Groups

In Home & Community Support New South Wales

R eg

Provider Name Location Location Phone Phone Provider Name Providers servicing South Coast region (continued) Focus Disability Services Burwood 02 9029 9084 • • • • • • Fox Mowing & Gardening 1800 369 669 • Fresh Daily Dinners Mirador 0423 922 502 • • • Harmonie Woodstock 0427 471 696 • • integratedliving Australia Muswellbrook 1300 782 896 • • • • • • Just Better Care Illawarra • • /Southern Highlands Unanderra 02 4298 4666 • • King's Quality Lawn • and Garden Care Balgownie 0413 258 738 • • Meals On Wheels Bega Valley Bega 02 6492 4146 • • • Meditech Staffing Strathfield 02 9764 4488 • • • • • • Noah's Inclusion Services Mundamia 02 4423 5022 • • • • Simply Helping Illawarra Wollongong 0455 914 214 • • • • • • Star Community Care Blacktown 02 9676 4156 • • • • • • The Deaf Society Parramatta 02 8833 3600 • • • • • The Disability Trust Fairy Meadow 02 4255 8000 • • • • • • Tulgeen Group Bega 02 6499 0800 • • • • • • Warhorse Disability Support • • • Services Tahmoor 0425 229 392 • Providers servicing Sydney region 3Bridges Community Carss Park 1300 327 434 • • • • • • A and D In Home Care Blaxland 0413 814 570 • • • AAA Ability Care St Johns Park 0427 901 166 • • • • • • Ace Rehabilitation Australia Chatswood 0472 519 319 • • • • • ADS Care NDIS Services Norwest 02 8677 0093 • • • • • • ADS Lifetime Care Norwest 02 8677 0093 • • • • • • Afea Care Services Chatswood 1300 651 133 • • • • • • Afford Minchinbury 1300 233 673 • • • • Alive4life Holistic Allied Health Campbeltown 1800 254 834 • • • • Always Active Services Strathfield South 0404 984 898 • • • Anglican Community Services • • (Anglicare Sydney) Baulkham Hills 1300 111 278 • • Anita Narayan Gladesville 0414 014 685 • • Aruma† Belrose 1300 538 746 • • • • • Assistance Community Care Regents Park 0414 410 444 • • • • • • Asperger's & Autism Friendly • • Driving School Chifley 0435 071 232 • Aurora Community Care Liverpool 1800 899 185 • • • • • • Auscare Home & Community Care Auburn 1300 455 322 • • • • • • Australian National Care 0434 115 991 • • • • • • Bartz Driving School Richmond 0410 679 888 • • Belrose French's Forest • Podiatry Centre French's Forest 02 9451 9432 • Best Practice Nursing 1300 687 733 • • • Bizi Care Solutions Cabramatta 0413 808 851 • • • • • breakthru Parramatta 1800 767 212 • • • • •

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(Formerly House with No Steps and The Tipping Foundation)

116

DPS Guide to Disability Support NSW & ACT 2020

NSW

How to Read see page 65 Area Map page 66

Services

Age Groups

In Home & Community Support New South Wales

R eg

Provider Name Location Location Phone Phone Provider Name Providers Providers servicing servicing all Sydney of NSW region (continued) (continued) Challenge Community Services 1800 679 129 • • • • Community Home Care Service Fairfield 02 8710 3060 • • • Computer Coach Australia Bondi Beach 0407 956 071 • • • Coulter Swimming Northmead 02 9639 2222 • • DARE Disability Support Springwood 02 4751 5266 • • • • Digital Technology Education Leichhardt 0404 130 342 • • • DPN Casa Capace Cronulla 1300 723 318 • Empower Golf Australia Hunters Hill 0466 825 044 • • • Empower Therapy Solutions Caringbah South 0400 090 347 • • Eurella Community Services Burwood 02 9747 4810 • • • • Everyday Independence Harris Park 1300 179 131 • • • Executive Home & Office Services Mascot 1300 268 907 • • Facilitate Occupational Therapy Services Corrimal 1300 855 513 • • • • Focus Disability Services Burwood 02 9029 9084 • • • • Fox Mowing & Gardening 1800 369 669 Greg Selwood Occupational Therapy Clovelly 0447 815 706 • • • • Hands and Feet Kings Park 02 8814 9061 • • • • Hills Nursing Baulkham Hills 02 9894 2405 • • • • I Hate Cooking 0410 526 477 • • iCare Community Services Liverpool 02 9119 8727 • • • • Interaction Disability Services Bella Vista 1300 668 123 • • • • Interchange Australia Bowral 02 4868 6688 • • • Just Better Care • Blue Mountains Freemans Reach 02 4579 7137 • • Just Better Care • Hawkesbury Nepean Freemans Reach 02 4579 7137 • • Karabi Community • & Development Services Seven Hills 02 9631 6575 • • Kelmax Disability Services Rockdale 0414 028 400 • • • • KidSkills Occupational Therapy Sydney 02 9503 9595 • • • Lovely Care'n Respite Peakhurst 02 9533 6488 • • • McArthur Community Care NSW North Sydney 02 9277 7000 • • • • Meditech Staffing Strathfield 02 9764 4488 • • • • Mt Dan's Adventures Penrith 0438 547 014 • • Multicultural Care Campsie 02 9718 6199 • • • My Family Physio Mona Vale 02 9999 1547 • • myNurse Botany 1300 868 334 • Myrtle Cottage Group Ingleburn 02 9426 3100 • • • Nextt 1300 657 915 • • • • NSW Disability Service Group Fairfield 1300 91 20 50 • • • • Parramatta Mission Parramatta 02 9891 2277 • • • • Picton Psychology Picton 0448 333 866 • • Primary & Community Care • Services Thornleigh 02 9477 8700 • • RSL Lifecare Narrabeen 1300 853 146 • • •

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DisabilitySupportGuide.com.au

117

NSW

How to Read see page 65 Area Map page 66

Services

Age Groups

In Home & Community Support New South Wales

R eg

Provider Name Location Location Phone Phone Provider Name Providers servicing Sydney region (continued) SDN Children's Services NSW Broadway 1300 831 445 • • • • Senior Helpers Ryde Gladesville 02 8315 2811 • • • • Simply Helping Sydney West St Marys 1300 524 470 • • • Soul Hub Liverpool 0422 501 552 • • • • Southern Cross Care NSW & ACT Merrylands 1800 632 314 • • • • St George Community Transport Mortdale 02 9585 3000 • • • St George Meals on Wheels Beverly Hills 02 9584 1286 • • Star Community Care Blacktown 02 9676 4156 • • • • Start Nursing Services Bella Vista 02 8883 3207 • • • • Step Up Disability Services Ashfield 0430 700 509 • • • • Stryder Community Transport Gladesville 02 9816 5000 • • • Sugarman Australia Sydney 02 9549 5700 • • • • Sylvanvale Foundation Kirrawee 1300 244 577 • • • • Synergy Vision Gledswood Hills 1300 938 965 • • • • The Co-operative Life Waterloo 1300 494 117 • The Deaf Society Parramatta 02 8833 3600 • • • • The Disability Trust Fairy Meadow 02 4255 8000 • • • • The Hills Learning Centre Castle Hill 02 8850 0555 • • The Junction Works Austral 02 8777 0500 • • • • The Salvation Army NSW Redfern 0437 812 868 • • • • Therapy Care Blacktown 02 9626 8119 • • • Trilogy Disability Services Gosford 02 4314 1601 • • • Unisson Disability Pymble 1300 266 222 • • • • Uniting NSW/ACT Sydney 1800 864 846 • • • • Universal Disability Care Ruse 02 4625 6046 • • • • Victoria Tower Medical Burwood 02 8322 9000 • • • • Waratah Independent Living Blackhealth 0401 605 267 • • • Warhorse • Disability Support Services Tahmoor 0425 229 392 • Wedderburn Christian Campsit Wedderburn 02 4634 1265 • • • Wendy's Home Care 02 4587 5999 • • • • Providers servicing The Murray region Empower Golf Australia Hunters Hill 0466 825 044 • • • Everyday Independence Harris Park 1300 179 131 • • • Fox Mowing & Gardening 1800 369 669 Glenray Industries Bathurst 02 6331 2388 • • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • KidSkills Occupational Therapy Griffith 02 6961 0700 • • • LiveBetter Community Services Orange 1800 580 580 • • • • Mercy Health Albury 1300 478 776 • • • • Mercy Health Home Care Services 1300 466 322 • Star Community Care Blacktown 02 9676 4156 • • • • Sunraysia Residential Services 03 5022 1741 • • • •

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Accommodation

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119

CHRIS ENJOYING HIS NEW HOME4LIFE

COMPASS HOUSING SERVICES

Specialist Disability Accommodation As a Specialist Disability Accommodation (SDA) Provider, Compass ensures that residents have their own safe space to live, for as long as they need and that their accommodation requirements are fully supported. Compass also offers specialised fee-for-service property and tenancy management. Compass has a range of new SDA properties, located in various areas throughout the Hunter and other areas in New South Wales, for which applications are now open. These purpose-built houses will allow residents with either high physical support and/or robust needs to live in a safe and secure home with individual support provided by the one of our associated Supported Independent Living Providers. If you would like to learn more about how Compass can support you, or you would like information on our current vacancies, please contact our Specialist Disability Accommodation team at sdaproperty@compasshousing.org or just call us on 1300 333 733 and press 5.

All Compass SDA vacancies are listed on the Compass website www.compasshousing.org/specialist-disability-accommodation and on Nest www.gonest.com.au/provider/compasshousing/properties 120

Accommodation

About Accommodation There are different types of accommodation and living arrangements available depending on your situation and needs. You may choose to live with or without support, in your own home or with your family. When deciding where you’d like to live you should think about the location, style and accessibility of the housing and the support you need every day.

Another option is shared housing with friends or people with similar needs. In this situation, you can share costs, help each other with tasks and provide support to one another.

If you require help with some tasks, supported accommodation may be for you. You pay a fee to live in community housing and in return, you get your meals

cooked for you and assistance with medication, laundry, finances and cleaning. You may have your own room or share with someone else.

Group or cluster housing allows people with similar needs to live in a cluster of units together.

Case Study

For most of her life, Bronya had lived

with her parents Heather and Colin.

She attended Life Without Barriers’

disability support day programs

and also worked part-time at the

When Bronya first moved into the

house she felt more comfortable with

staff being around most of the time,

but over the past four years, she has

become increasingly autonomous

Endeavour Foundation.

and accustomed to her new space.

Her parents encouraged her to take

A few years later, Anne-Marie,

part in a program run by Life Without

Barriers to learn skills she may need

to live independently, like shopping,

cooking, building community

relationships and personal hygiene. After she completed the twelve-week

program, Bronya’s confidence in her

abilities grew considerably, and a

year later she moved into a house

managed by Life Without Barriers. The house is set up as independent

accommodation for people with

disability while allowing for staff to

live in to support tenants.

who also works at the Endeavour

Foundation, joined Bronya as her

housemate. She had also taken part in

Life Without Barriers’ program where

she built on her skillset to smoothly

transition to independent living.

Bronya and Anne-Marie settled in

wonderfully together. Despite having

Stepping out of her ‘comfort zone’

has also allowed Bronya to thrive in

her new environment.

“Bronya has traditionally been more

cautious in new situations . . . but

very different personalities, they

being around Anne-Marie has

each other out. Both women share a

“Both women are now not afraid to

became very good friends who help

brought her out of her shell.”

love for yoga, dancing, going out for

do what makes them happy!”

sense of pride in their home.

Case study provided by Life Without Barriers

dinner, a passion for their jobs and a

Photo from previous page: Joseph Connellan

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121

If you have very high support needs, you may be eligible for NDIS funded Specialist Disability Accommodation (SDA).

Short-term and emergency accommodation can also be available to you if you

meet the criteria, as well as respite care if you or your carer need some time away from each other.

It is important to do your research to find the best accommodation option that

will allow you to fulfil your potential and participate within your community. If you need help finding accommodation to meet your needs and circumstances your Local Area Coordinator may be able to help.

On the following pages we explain different types of accommodation.

The Accommodation directory starting on page 127 lists providers that offer

Accommodation

different types of accommodation in ACT and New South Wales.

24-hour emergency accommodation If you experience an emergency situation and are unable to stay in your current housing, 24-hour emergency accommodation services can help.

24-hour emergency accommodation can help in situations involving: ⃝ the death of a family member or close friend ⃝ if you or another family member are ill or injured ⃝ an urgent situation that makes it difficult for your carer to fulfil his/her role. ⃝ natural disasters such as storm, fire, flood or earthquake ⃝ breakdown of critical equipment ⃝ domestic violence situation that puts you or a family member at risk ⃝ homelessness with custody of children ⃝ sudden and temporary increase in your support needs This emergency care could include a substitute carer coming into your home to

look after you or a visit to a facility specifically designed to cater to your needs until your primary carer is fit to care for you or it is safe to return to your home.

If you receive support from a disability service provider, it is always worth

contacting them to see if they are able to help you further by offering emergency

care. Disability service providers who offer short-term emergency accommodation are able to help you find a place until you are ready and able to return to your home.

You can find providers who offer 24-hour emergency accommodation in the directory starting on page 127.

Housing and public housing If you have a disability and would like to and are able to live independently, the house hunting journey begins.

With a growing trend towards built up, multi-storey housing, finding the right home for you can often prove difficult. It is important to live in a home that is safe, comfortable and accessible. If you are renting, having a landlord that is

understanding of your disability will make things easier if you need to request home modifications, repairs or improvements.

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DPS Guide to Disability Support NSW & ACT 2020

A good place to start when choosing your property is to think about whether a house, townhouse, apartment, studio or unit would suit your needs best.

it to be ‘liveable’ for you. For example, wheelchair users may live in multi-level

apartments thanks to lobby lift access, but unable to live in a house or apartment with stairs.

There are three types of housing you may like to look for. 1. Accessible housing, designed for people who require step-free and barrier-free access and is able to accommodate wheelchair users.

2. A daptable housing, designed to be easily adapted to meet the changing needs of its occupants.

3. Modified housing, has some modifications, such as an access ramp or bathroom alterations, already completed and available for use.

The Government may help by covering the cost of home modifications to ensure you can live safely and independently in your home. These could include minor

modifications such as the installation of handrails, inside ramps, sliding doors and

lever taps, or major modifications such as outdoor ramps, lowering of benches and cupboards, and accessibility modifications to the bathroom and laundry areas.

You may be eligible to access home modifications through the National Disability Insurance Scheme (NDIS), but if you don’t own your home, make sure you have written consent from your landlord before undertaking any changes.

Accommodation

Then, make a list of some of the features the property must have in order for

Your Local Area Coordinator can help you find suitable housing. Disability

housing search websites such as the Government run TheHousingHub.org.au or DisabilityHousing.com.au can be helpful in kickstarting your housing search. Turn to page 127 to find providers that can help with housing options.

A place to call home Are you looking to live independently within a supported environment? Momentum Collective can help find your perfect home in QLD and NSW. Let’s build a better future together!

Get in touch today! mymomentum.org.au | 1300 900 091 | info@mymomentum.org.au

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Long-term accommodation We all strive for ongoing housing security and living in long-term accommodation will provide peace of mind, which means you can focus on making the most of your life.

Long-term accommodation enables you to live as independently as you can, and

have access to support as needed. For example, if you have a mobility impairment

you may have someone come into your house to assist you with house cleaning or

personal care tasks like showering. Or you may need help with meal preparation or having your groceries delivered.

A number of disability service providers offer long-term accommodation to help people with disability enjoy being a part of the community. Often these types

Accommodation

of accommodation are built and managed by providers who understand the accessibility requirements and different needs of each individual.

You can find providers who offer long-term accommodation in the directory starting on page 127.

Respite

Taking a break from your carer is beneficial to both of you. Not only does it help

maintain positive family and carer relationships, but it also allows you the chance to meet new people and experience new things. This is known as respite and it plays an important role in allowing carers to take some time-out from their caring role.

Respite options include centre-based day support, overnight or weekend

support, in home support, community-based respite, host family stays and emergency respite.

Your eligibility for respite care depends on the type of care you need and the

service provider. An assessment will determine your eligibility and what services will best suit you and your carer.

Find out more about respite services on CarerGateway.com.au or call 1800 422 737. It is also a good idea to speak to your Local Area Coordinator about your respite options, especially if you want to access it on a regular basis.

You can find providers who offer respite in the directory starting on page 127.

Shared living If you would prefer to not live alone and instead enjoy the company and support of a roommate, shared living is a good option.

This involves people with similar needs living in a cluster of units together,

with access to support. Some people with disability live with friends or others

with similar needs, sharing costs, helping each other with tasks and providing mutual support.

Group homes are where several unrelated people live in a home with support staff. This style of accommodation is for people who need 24-hour support, including help with meals, personal hygiene, appointments and social activities.

In a cluster housing setting there are a number of houses on one site with access to 24-hour support through an internal communication system.

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DPS Guide to Disability Support NSW & ACT 2020

Accommodation

In this housing setting you live by yourself but have other people with disability living in nearby homes.

Shared living arrangements provide the opportunity for people with disability to meet new people, develop friendships with their roommates, enjoy a social life

and maximising their independence while also getting the support they need to fulfil their potential.

To find providers who can help you find the best shared living accommodation for you, turn to page 127 of the Accommodation directory.

Short-term accommodation

Finding the right accommodation setting to meet your needs can be

overwhelming, especially if you and your carer need to take a break or you are

being discharged from a stay in hospital and need to find accommodation that will ensure you are looked after for a short period of time.

Short-term accommodation helps you make new friends and meet new people, try new activities, step outside your comfort zone and achieve some independence. Types of short term accommodation include: ⃝ One-on-one short-term care where you are paired up with a support worker

for a period of time that suits your particular needs. This can be spent in your home or out in the community participating in local activities.

⃝ Group short-term options match your needs with other people who may have similar needs and interests and enjoy participating in a group respite activity.

⃝ Facility-based is where your needs and interests align with shared short-term accommodation facilities.

Turn to page 127 to find providers who offer short term accommodation.

Specialist Disability Accommodation (SDA) Specialist Disability Accommodation (SDA) is a type of accommodation especially for National Disability Insurance Scheme (NDIS) participants with very high support needs.

The SDA funding covers the cost of a person’s home so that they can live and

receive their day-to-day supports. Importantly, it allows people with disability to

Living with friends is great and my family really like my place, which makes me proud.

remain integrated into the community.

SDA gives people with disability a choice about their housing environment,

ensuring they receive the right support and housing design for them, including

SIOBHAN CLEARY, UNISSON CLIENT

lighting, access spaces and amenities.

For example, if you have an aquired brain injury, intellectual disability or complex

mobility issue, SDA will ensure you receive the support you require, in a house that is suited to your needs.

If you believe SDA may suit you or a loved one, speak to your Local

SERVICES PROVIDED THROUGHOUT SYDNEY, CENTRAL COAST, AND HUNTER/PORT STEPHENS REGIONS.

Area Coordinator.

You’ll find a list of providers offering SDA in the directory starting on page 127.

1300 266 222 hello@unisson.org.au unissondisability.org.au

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125

Supported independent living You may enjoy living independently but also require some extra support to meet your daily needs. If so, supported independent living may suit you. This type of

accommodation may include living in a block of units alongside other people with disability and receiving support in your home.

These types of supports could include laundry, cleaning, meal preparation and personal care. In this situation, you are surrounded by people who know and understand your needs, as well as neighbours in similar situations.

You may be eligible for NDIS funding for supported independent living if you live

in a private rental home, own your own home, live with others or live in Specialist Disability Accommodation.

Accommodation

There are three levels of supported accommodation, depending on your needs and the number of people in the supported living setting.

⃝ Lower needs – supervision of living arrangements and support is not usually provided 24/7.

⃝ Standard needs – 24/7 support including assistance and/or supervision of most daily tasks and overnight sleepovers.

⃝ Higher needs – frequent assistance to the individual with managing

challenging behaviours, continual assistance with all daily tasks, management of complex medical needs such as ventilation, active support 24/7 including overnight support.

Through supported independent living, you have access to trained staff to help

you engage in vocational, educational and recreational activities and increase your independence around your home through meal preparation, gardening and other domestic duties.

Turn to page 127 of the Accommodation directory to find providers who offer supported independent living in your State or Territory.

Tenancy Finding the right rental property if you live with disability can be difficult. For

example, if you use a wheelchair you may need somewhere without stairs, with sliding doors and an accessible bathroom.

A home which suits your personal needs can be more expensive or further away

from amenities and transport. If you are struggling to afford an accessible home or rental property, there is financial support available.

If you meet the eligibility requirements you may be able to receive

Commonwealth Rental Assistance (CRA) through Centrelink which provides you with some financial assistance.

To help explore rental housing options that meet your needs in ACT, contact

Housing ACT on 13 34 27 or visit act.gov.au/homes-housing/affordable-housing.

In New South Wales contact the Department of Communities & Justice - Housing Contact Centre on 1800 422 322 or visit facs.nsw.gov.au/housing.

There are also a number of disability housing organisations who can help find and place you in a suitable rental property.

You can find a list of providers in the Accommodation directory starting on page 127.

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ACT

How to Read see page 65 Area Map page 66

Provider Name Location Phone all of ACT (continued) Providers servicing ACT Ability Homes Australia 0472 906 922 Able Australia Services - ACT Wanniassa 1300 225 369 All About Rehabilitation 02 4655 9999 All Access Holidays 1300 585 876 Allowah Disability Support Services 02 8877 3400 Belconnen 1300 538 746 Aruma† Auscare Home & Community Care 1300 455 322 Australia-Wide SDA Services 1800 262 666 Australian Home Care Services 1300 303 770 Care Plus Services Fyshwick 02 6239 3830 Cocoon NDIS Care 1800 262 666 Daargun Aboriginal Corporation 0467 619 904 Disability Housing Solutions 0414 535 202 Drake Medox 1300 360 070 Eaton House Watson 0438 280 106 Elliott Property Group 07 5529 8621 Essential Disability Care Services 0418 828 803 Fresh Daily Dinners 0423 922 502 Greenleaf Care Plus Mawson 02 6193 3101 Inclusive Getaways 1300 008 602 Inclusive Living 0417 399 025 integratedliving Australia 1300 782 896 Interchange Australia 02 4868 6688 JewishCare 1300 133 660 Koomarri Phillip 02 6280 6143 L'arche Genesaret Phillip 02 6282 9066 Livability Australia Chisholm 02 6291 3044 LSR Healthcare 1300 859 767 Mac Healthcare Services Nicholls 0410 904 883 Marymead Yarralumla 02 6162 5800 Mental Health Foundation ACT Chifley 02 6282 6604 Multiple Sclerosis 1800 042 138 ParaQuad NSW 02 9132 4253 Richmond Fellowship ACT Pialligo 02 6248 6118 Rubies Nursing Private Crace 1300 651 649 Skipper Care Australia Latham 0418 636 424 Special Care Travel 07 5538 3999 Spinal Cord Injuries Australia 1800 819 775 Star Community Care 02 9676 4156 Sunnyfield 1300 588 688 SupportSystem Options 0422 056 798 Suzanne Stays 0408 603 926 The Disability Trust Canberra City 02 4255 8000 Uniting NSW/ACT 1800 864 846 Youngcare 1800 844 727 † (Formerly House with No Steps and The Tipping Foundation)

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NSW

Accommodation New South Wales

How to Read see page 65 Area Map page 66

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Provider Name Location Phone Providers servicing all of NSW Compass Housing Services Hamilton 1300 333 733 • Glow Healthcare Agency Belmore 1300 157 715 • Inclusive Getaways 1300 008 602 Inclusive Living Waverley 0417 399 025 • Life Without Barriers NSW Newcastle 02 4033 4500 • Lifestyle Solutions Islington 1800 634 748 • Lighthouse Disability Services Holdings Pty Ltd Parklea 0490 387 325 • Nardy House Quaama 02 6493 8120 • United Support Services Sydney 02 9569 5546 • Youngcare 1800 844 727 • Providers servicing Blue Mountains region Aruma† Belrose 1300 538 746 • Auscare Home & Community Care Auburn 1300 455 322 • DARE Disability Support Springwood 02 4751 5266 • Eurella Community Services Burwood 02 9747 4810 • Glenray Industries Bathurst 02 6331 2388 • integratedliving Australia Muswellbrook 1300 782 896 • LiveBetter Community Services Orange 1800 580 580 • Premier Care Australia Annangrove 02 9623 6244 • Star Community Care Blacktown 02 9676 4156 • Sylvanvale Foundation Kirrawee 1300 244 577 • The Junction Works Austral 02 8777 0500 • Unisson Disability Pymble 1300 266 222 • Waratah Independent Living Blackhealth 0401 605 267 • Providers servicing Capital Country region Aruma† Belrose 1300 538 746 • integratedliving Australia Muswellbrook 1300 782 896 • The Disability Trust Fairy Meadow 02 4255 8000 • Providers servicing Central Coast region Aftercare Lilyfield 1300 001 907 • Auscare Home & Community Care Auburn 1300 455 322 • breakthru Parramatta 1800 767 212 • Challenge Community Services 1800 679 129 • Community Home Care Service Fairfield 02 8710 3060 • Cross Care NDIS Fairfield 02 9609 4262 • integratedliving Australia Muswellbrook 1300 782 896 • My Circles of Care Disability Community Services Point Clair 0413 610 404 • Nextt 1300 657 915 • Star Community Care Blacktown 02 9676 4156 • † (Formerly House with No Steps and The Tipping Foundation)

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NSW

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How to Read see page 65 Area Map page 66

Age Groups

Services

R eg

Provider Name Location Phone Providers servicing Central Coast region (continued) Unisson Disability Pymble 1300 266 222 • • • • Uniting NSW/ACT Sydney 1800 864 846 • • • • Providers servicing Central NSW region Aftercare Lilyfield 1300 001 907 • • • • † Belrose 1300 538 746 • • • • Aruma breakthru Parramatta 1800 767 212 • • • • Challenge Community Services 1800 679 129 • • • • Glenray Industries Bathurst 02 6331 2388 • • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • LiveBetter Community Services Orange 1800 580 580 • • • • Star Community Care Blacktown 02 9676 4156 • • • • Providers servicing Hunter region Aftercare Lilyfield 1300 001 907 • • • • Belrose 1300 538 746 • • • • Aruma† breakthru Parramatta 1800 767 212 • • • • Brighter Access Inverell 02 6722 5548 • • • • Challenge Community Services 1800 679 129 • • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • Nextt 1300 657 915 • • • • Star Community Care Blacktown 02 9676 4156 • • • • Subee Newlake Newcastle 02 6651 3153 • • • • Unisson Disability Pymble 1300 266 222 • • • • Providers servicing New England North West region Aruma† Belrose 1300 538 746 • • • • Brighter Access Inverell 02 6722 5548 • • • • Challenge Community Services 1800 679 129 • • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • Key O.T. Inverell 0404 855 484 LiveBetter Community Services Orange 1800 580 580 • • • • Nextt 1300 657 915 • • • • Providers servicing North Coast region About Inclusion Taree 02 6561 8370 • • • Belrose 1300 538 746 • • • • Aruma† breakthru Parramatta 1800 767 212 • • • • Caringa Grafton 02 6640 9300 • • • • Challenge Community Services 1800 679 129 • • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • LiveBetter Community Services Orange 1800 580 580 • • • • Macleay Options West Kempsey 1800 462 253 • • • • Momentum Collective Tweed Heads 1300 900 091 • • • • Multicap 1300 135 886 Nextt 1300 657 915 • • • • Open Minds Australia 1300 673 664 • Samaritans Foundation Warabrook 1300 656 336 • • • • Subee Newlake Coffs Harbour 02 6651 3153 • • • • † (Formerly House with No Steps and The Tipping Foundation)

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DisabilitySupportGuide.com.au

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NSW

Accommodation New South Wales

How to Read see page 65 Area Map page 66

Age Groups

Services

R eg

Provider Name Location Phone Providers servicing Outback NSW region integratedliving Australia Muswellbrook 1300 782 896 • • LiveBetter Community Services Orange 1800 580 580 • • The Salvation Army NSW Redfern 0437 812 868 • • Providers servicing Riverina region Belisi Wellbeing & Equestrian Centre Wagga Wagga 0421 277 717 • integratedliving Australia Muswellbrook 1300 782 896 • • LiveBetter Community Services Orange 1800 580 580 • • Nextt 1300 657 915 • • Providers servicing Snowy Mountains region integratedliving Australia Muswellbrook 1300 782 896 • • The Disability Trust Fairy Meadow 02 4255 8000 • • Providers servicing South Coast region Aftercare Lilyfield 1300 001 907 • • Belrose 1300 538 746 • • Aruma† Challenge Community Services 1800 679 129 • • integratedliving Australia Muswellbrook 1300 782 896 • • Star Community Care Blacktown 02 9676 4156 • • The Disability Trust Fairy Meadow 02 4255 8000 • • Providers servicing Sydney region Afea Care Services Chatswood 1300 651 133 • • Afford Minchinbury 1300 233 673 • • Aftercare Lilyfield 1300 001 907 • • † Belrose 1300 538 746 • • Aruma Assistance Community Care Regents Park 0414 410 444 • • Auscare Home & Community Care Auburn 1300 455 322 • • Ausnew Home Care Service Mount Druitt 0421 376 310 • breakthru Parramatta 1800 767 212 • • Challenge Community Services 1800 679 129 • • Community Home Care Service Fairfield 02 8710 3060 • • Cross Care NDIS Fairfield 02 9609 4262 • • Eurella Community Services Burwood 02 9747 4810 • • Executive Home & Office Services Mascot 1300 268 907 • • Nextt 1300 657 915 • • Star Community Care Blacktown 02 9676 4156 • • Sylvanvale Foundation Kirrawee 1300 244 577 • • The Disability Trust Fairy Meadow 02 4255 8000 • • The Junction Works Austral 02 8777 0500 • • Unisson Disability Pymble 1300 266 222 • • Uniting NSW/ACT Sydney 1800 864 846 • • Providers servicing The Murray region Glenray Industries Bathurst 02 6331 2388 • • integratedliving Australia Muswellbrook 1300 782 896 • • LiveBetter Community Services Orange 1800 580 580 • • Star Community Care Blacktown 02 9676 4156 • • † (Formerly House with No Steps and The Tipping Foundation)

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130

DPS Guide to Disability Support NSW & ACT 2020

Advisors

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131

Advisors

About Advisors Whether you’re trying to find a job, need financial advice or want to gain an understanding of the best supports available to you under the National Disability Insurance Scheme (NDIS), an advisor who specialises in a specific area will be able to help you make sense of it. There are employment advisors who can help you work through the opportunities available to you when you transition from school into the workforce, and financial services who can give advice on what effect your disability may have on your

income and financial situation. Or you may need help from a plan manager to

help you navigate the funding system to make sure you get the most out of NDIS supports services.

Advisors can help make your life easier and will work with you to ensure you get

the best outcomes for you. They can look at your personal circumstances and what you’re trying to achieve and give you advice on what steps need to be taken.

On the following pages we explain what different Advisors do and how they can help you. The Advisors Directory starting on page 138 lists providers delivering services in ACT and New South Wales.

Case Study

Lisa is the mother of 13-year-old

Elliott, who has a dual diagnosis of

Living My Way to Plan Manage

reached out to Living My Way back

also assists Elliott, with the support

Down syndrome and autism. Lisa

in 2017 when Elliott received his first

Elliott’s plan. The organisation of Lisa, to directly employ

NDIS Plan.

Support Workers.

Living My Way not only allows Elliott

“Living My Way has helped us

to live his life like any other 13-year-old

but also gives Lisa time to do things

she didn’t have time to do before.

“We joined when we received Elliott’s

first NDIS Plan. We needed to find a

provider and we wanted to be Plan

Managed so we didn’t have to do it all

on our own.

“Someone had mentioned Living My

Way to us through word of mouth,

and they seemed to be the best Plan

Management service we found.”

132

As Elliott’s primary carer, Lisa uses

immensely because it allows me to

work part-time and do things for my

other children. I send them all of the

invoices to be paid out of Elliott’s plan

and they pay them on time and they

answer all my questions”.

Lisa enjoys being able to just talk to

someone about Elliott’s needs and

having the extra support navigating

the NDIS.

She says Living My Way has been able

to take the stress out of the process

and allow for a more individual and

personalised service.

“I could not fault Living My Way. They

have been a really good support in

helping me to select Elliott’s Support

Workers and explain the way the NDIS

works. I’ve referred lots of my friends

to Living My Way and love it”.

Case study provided by Living My Way

Assessments

Before you can start any type of therapy or support it is common to have an

assessment first. The purpose of assessments is to get to know you, understand

how your disability affects your daily life and what support you need to help make your life easier.

You’ll meet the therapist that will support you through the sessions or a clinical

director and they will also discuss with you what you would like to achieve through the therapy sessions and what the therapy will involve.

An assessment will identify what your needs are to make sure you receive the appropriate support. In some cases the professional can refer you to other specialists for additional support.

Before you start using special equipment such as a wheelchair, hearing aids or

home modification equipment such as grab rails or ramps, it is best to have an

assessment to make sure that the equipment you’ll be using is right for you and your circumstances.

Directory starting on page 138.

Case coordinators

Case coordinators are highly qualified workers who can meet with you to

discuss your needs. They act as overarching case managers, assigning support coordinators to coordinate the supports required in your NDIS plan.

These important coordinators talk to providers about the supports you need and take case notes to support insurance or legal claims.

Case coordinators will identify what supports you may need and keep well-

documented information about you and what you require. They will then hand the

Advisors

To find providers that offer assessments near you, turn to the Advisors

plan of action over to a support coordinator to implement your supports.

To find case coordinators in your area, turn to the Advisors Directory starting on page 138.

Education support

By law every child is entitled to the same education opportunities. For students

with disability, schools must make ‘reasonable adjustments’ to student learning

programs and the school environment. To ensure a safe and inclusive environment for students with disability adjustments can be made to the way the classroom is set up, the approach to teaching and learning, ways students are assessed

for progress, as well as planning to meet individual needs and ongoing training for staff.

The Department of Education and Training is responsible for day-to-day

supervision of students, employing appropriately trained staff, providing learning

aids, organising transport for school activities, adjusting the school curriculum and ensuring the school buildings are easily accessible. However, some supports may be covered through the NDIS.

You may receive education supports through your NDIS plan if you need assistance with self-care at school, specialist transport, portable equipment or specialised, intensive support when transitioning between schools.

Students with disability can access additional support at primary and high school through both internal and external services.

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133

This can include special programs within the school, specialised schools,

counselling, tutoring, as well as teaching aids and allied health supports. Support is also available at most preschools, kindergartens and early learning centres. Specialist advisors can give you further information and guide you if you are

interested in continuing in higher education or vocational education and training. You can find more information on educational support at the Department of

Advisors

Education and Training website education.gov.au.

You can read more information about education support programs for students with disability on page 54.

To find providers that offer education support in the Advisors Directory go to page 138.

Employment support

As well as increasing your independence and participating in your community,

finding employment will help you develop new skills. An employment support

advisor can offer career advice and help you plan an employment pathway, so you can work towards your employment goals.

To help with some basics, employment services may assist with writing your

resumĂŠ or finding other professional development opportunities. They may also

support you by finding on-the-job training and supporting employers to assist you in your work.

Service providers can also help support you in your employment by providing

the opportunity for you to work within a service provider owned business. This is known as â&#x20AC;&#x2DC;supported employmentâ&#x20AC;&#x2122;.

Once you have found a job, you can receive one-on-one support to help you maintain your employment and smooth out any difficulties you may face.

There are a number of Government programs which aim to support people with disability in finding and keeping employment.

Read more about employment and volunteering options on page 55 and turn to page 138 to find employment support options near you.

1300 177 577 134

DPS Guide to Disability Support NSW & ACT 2020

Financial services Living with or looking after someone with a disability can impact your life

financially. Financial services such as financial advisors can assist in budgeting, organising finances and planning for the future.

If your disability means you are unable to work you may be eligible for a regular payment from the Government. Financial advisors can offer advice on how to manage your income and any financial assistance you receive. They can also

Advisors

help in planning for the future, especially if you are under the care of a family

member. Financial services can also be appointed to make financial decisions on your behalf.

The Financial Planning Association of Australia can help you find an accredited planner in your local area, however, it is always a good idea to ask financial

planning companies if they have previous experience in handling the monetary matters of people with disabilities. Some financial planning companies even specialise in this.

To find financial services turn to page 138 of the Advisors Directory.

Intervention support Intervention support is an umbrella term for all the different supports available to

help you gain or regain your independence and increase your participation within your community.

These supports could include strategies to prepare you for employment, such

as assistance in looking for a job, training and skill building or support in finding community activities that interest you.

Intervention support plays an important role in helping you live a fulfilling life and achieve your goals.

Turn to page 138 to find providers in the Advisors Directory section offering intervention support.

Plan Management

budgetnet.com.au 1300 402 568

• Expert advice • Friendly Service • Monthly Statements • 3-5 days for payments • Choose your own providers • Access to Budget Tracking App • Electronic Service Agreement – No printing required L5 Nexus building, 4 Columbia Court, Norwest Registered NDIS Provider NSW, ACT, QLD, VIC, TAS, SA and NT

Download the Budgetnet plan management app

careview

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135

Plan managers

Implementing your National Disability Insurance Scheme (NDIS) plan and finding

providers that are right for you, can be really stressful to do by yourself. If you don’t want to self-manage your plan or have an agency manage your NDIS funds, a plan manager can help. Having a plan manager can make the implementation and navigation of your plan easier.

Plan managers can help you make the most of your funding while being able to use both registered and non-NDIS registered providers for your supports. They

Advisors

give you the freedom of choice and control without all the responsibility of selfmanaging your NDIS plan.

Instead of contacting the NDIS to access your funding or talking to providers

directly about payment, a plan manager is your financial third party who handles all monetary agreements on your behalf.

They receive invoices from your providers, pay invoices, claim funds from the NDIS

portal and provide you with a monthly statement showing your funding spending. Depending on who you choose as a plan manager, they may provide other

accompanying services or ‘skill building’ options, including the set up of service

agreements with providers, provide perspective on budgeting options, build your financial literacy around the NDIS, and potentially help develop your own skills at managing your NDIS fund.

At your NDIS planning, meeting you can discuss how you want your funds

managed and you can choose a plan management provider. Your support coordinator can help you select the best plan manager for you.

When selecting a plan manager, look at reviews of their business and try to meet them face to face to gauge whether they are the right fit for you.

A good plan manager is impartial and always keeps your needs as a priority when providing their expertise.

To find a plan manager near you turn to the directory tables starting on page 138.

At Create A Sense of Place, we understand and know how life changing it can be for someone when they have the right supports in place. Create A Sense of Place has a team of NDIS experts, and we focus on providing the following therapeutic services:

Independent Coordination of Supports

• This means we connect you to the people and places in your community that are right for you, we do not refer you to our own services. Working with us you will learn that we are honest, reliable and experienced.

Positive Behaviour Support

• We use a human rights approach, where we believe that behaviour is a strength,

and we work with this strength by listening to you, and hearing you, and supporting you to be able to communicate your needs.

Counselling

• We can come to you, no matter where you are. Our Counselling approach is

unique, and our sessions start where you are now, or where you want it to start, so that we can ensure we address what it is that you want to deal with right now. connect with us on Facebook www.facebook.com/createasenseofplace/

Want to know more? Connect with us and discover why we are different, and how we can support you to use your NDIS Plan to its potential! 136

DPS Guide to Disability Support NSW & ACT 2020

1300 2 CASOP (1300 222 767) welcome@createasenseofplace.com.au

createasenseofplace.com.au

Support coordinators

Support coordinators will help you achieve the outcomes you want from your NDIS plan and support services. Their overall aim is to build your ability to have choice and control over your services.

To do this they will help you understand what is included in your plan and help

develop your skills so eventually you will be able to implement and manage your mainstream and other government services.

To meet your individual needs and help you reach your goals, there is no ‘one-sizefits-all’ approach and support coordinators will support each person differently.

Support coordination can be broken up into three levels and which one applies to you will depend on your individual circumstances, goals and aspirations:

⃝ Support connection – helps develop your ability to take control of your NDIS plan and supports by maintaining relationships with your service providers, resolving any issues and connecting to support services.

⃝ Support coordination – helps you navigate the service delivery environment

by developing your skills in connecting with, coordinating and managing your

Advisors

own supports and live your best life. They can also connect you to community,

support services. It also helps build your confidence in reaching out to service providers that will help you meet your individual goals.

⃝ Specialist support coordination – is suited for people in high-risk situations and with very specific needs due to challenges with health, education, or justice services. It will help you address and work through these complex barriers and assists you in connecting to appropriate support services. Specialist

support coordination is a high intensity support and is only appropriate under exceptional circumstances.

The main difference between ‘normal’ support coordination and specialist

support coordination is that the specialist support coordinator is a qualified and experienced practitioner such as an occupational therapist or a social worker. Turn to page 138 to find providers in your area that offer support coordination services.

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137

ACT

How to Read see page 65 Area Map page 66

Age Groups

iste C O R red NDI S Pr E ovid C AP er I TA C AP L AC Asse I T Y ssm Case ent Co Edu ordinat cati ion o Emp n Sup loym port Fina ent S upp nc i a Inte l Supp ort ort rven Plan tion S upp Ma Sup nagers ort por t Oth Coord inat er ion Sup por t Sup delive por t de red at h 0-4 li o yea vered in me r s prac 5-1 tice 2 ye 13 - ars 17 18 - years 64 y 65+ ears yea Veri rs fied Adve Pag rtiseme e nt

Advisors Australian Capital Territory

Services

R eg

Provider Name Location Phone Providers servicing ACT all of ACT (continued) Ability Technology Pearce 02 9975 4415 • Able Australia Services - ACT Wanniassa 1300 225 369 • Accessible Telecoms 1800 029 904 AFA Support Coordination Charnwood 0490 527 568 • All Disability Plan Management 1300 399 913 • Allowah Disability Support Services 02 8877 3400 • Belconnen 1300 538 746 • Aruma† Aspire Supported Holidays 1300 338 814 • Astris PME 1300 131 884 • Auscare Home & Community Care 1300 455 322 • Australian Home Care Services 1300 303 770 • Australian Tomatis Method 1800 677 010 • Autism Spectrum Australia Cook 1800 277 328 • Better Life Mobile 03 9018 5349 • Better Mobility 02 6921 1000 • BudgetNet Plan Management 1300 402 568 • Capital Guardians 03 9005 5711 • Care Support Network 1300 177 577 • Cocoon NDIS Care 1800 262 666 • Colette Bessell Bookkeeping NDIS Plan Manager 0447 887 773 • Communities@Work Greenway 02 6293 6500 • Community Enrichment and Development Association 02 9831 7001 • Community Options Griffith 02 6295 8800 • Compu.Ed 0411 476 888 • Daargun Aboriginal Corporation 0467 619 904 • Disability Aging and Community Care Service Palmerston 0434 285 365 • Disability Housing Solutions 0414 535 202 • Down Syndrome Australia 1300 344 954 Enabled4Life 1300 667 454 • Evolve Support Services Canberra 0424 253 654 • Fabic 07 5530 5099 • Goodhope Nursing Companion Belconnen 1300 302 547 • Greenleaf Care Plus Mawson 02 6193 3101 • Guide Dogs ACT Phillip 02 6285 2988 • Hadrill Accounting Mitchell 02 6154 7792 • Haptic Design MacGregor 0416 107 975 • Harmonie 0427 471 696 • HeartGlow Chisholm 0435 045 265 • Helena Martin Psychology Services Kingston 0481 053 107 • Hendercare 1300 764 433 • Ideal Plan Management Canberra 1300 800 110 • Inclusive Living 0417 399 025 • Independent Support Management 1800 954 559 • Integra 1800 696 347 • integratedliving Australia 1300 782 896 • Interchange Australia 02 4868 6688 •

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†

(Formerly House with No Steps and The Tipping Foundation)

138

DPS Guide to Disability Support NSW & ACT 2020

ACT

How to Read see page 65 Area Map page 66

Age Groups

Advisors Australian Capital Territory

Services

R eg

Provider Name Location Phone Providers servicing ACT all of ACT (continued) JewishCare 1300 133 660 • Job Centre Australia 02 4322 5511 • Just Better Care ACT Forde 02 6280 4070 • Just Better Care Australia 1300 587 823 • Just Better Care Canberra Forde 02 6280 4070 • Kalinga Australia Mitchell 02 6156 4276 • Koomarri Phillip 02 6280 6143 • L'arche Genesaret Phillip 02 6282 9066 • Lantern Claims 1300 526 837 • Le Plan Manager 1300 112 334 Leap in! Plan Management 1300 057 878 • Livability Australia Chisholm 02 6291 3044 • Mable 1300 736 573 Manage It 08 9380 0271 • Mental Health Foundation ACT Chifley 02 6282 6604 • Multiple Sclerosis 1800 042 138 • My Burrow 0422 254 383 • My Plan Manager 1800 861 272 • National Disability Support Partners (NDSP) 1800 636 377 • New Leaf: Lifestyle Mapping Chisholm 0421 722 099 • Noah's Ark ACT Lyons 1800 819 140 • Northcott (Canberra) Phillip 1800 818 286 • ORS Group Fyshwick 1800 000 677 • ParaQuad NSW 02 9132 4253 • Quality Disability Management Services (QDMS) Belconnen 0411 219 312 • Robyn Taylor Bruce 0415 721 117 • Rubies Nursing Private Crace 1300 651 649 • Schemewise 1300 785 567 • Signpedia 0436 400 194 • Simavita (Aust) 02 8405 6300 • Spinal Cord Injuries Australia 1800 819 775 • Star Community Care 02 9676 4156 • Sunnyfield 1300 588 688 • TAD ACT Holder 02 6287 4290 • Technical Solutions Australia 03 9737 9000 • The Benevolent Society 1800 236 762 • The Centre for Applied Behaviour Analysis Braddon 1800 800 560 • The Deaf Society 02 8833 3600 • The Disability Trust Canberra 02 4255 8000 • Unique Kids Support and Consulting Services Amaroo 0418 613 458 • Vision Australia Blind and Low Vision Services ACT Barton 1300 847 466 • Wellways Australia 1300 111 400 • William Ready Products 0421 552 177 • Youngcare 1800 844 727 • Your Plan Manager 1800 968 775 • Note: 1. sms / voice / video calls

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DSG Web ID 40376 40381 40388 40510 58091 40393 40408 40412 46804 50417 52050 53401 55064 40456 40473 45752 55448 40502 48287 53414 40517 40073 40697 40550 43254

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139

NSW

Provider Name Location Phone Providers servicing all of NSW Accessible Telecoms Broadway 1800 029 904 All Disability Plan Management Port Macquarie 1300 399 913 Andrew Stewart - Hearing Connections North Rocks 0411 757 622 Aspire Supported Holidays Lennox Head 1300 338 814 Astris PME Young 1300 131 884 Auscare Support Bowral 1800 940 515 Australia-Wide SDA Services Auburn 1800 262 666 Avanza Rehab Cremorne Point 0413 887 213 BudgetNet Plan Management 1300 402 568 Care Support Network 1300 177 577 Chrysalis Therapeutic Support Mayfield East 0490 871 866 Colette Bessell Bookkeeping NDIS Plan Manager Broken Hill 0447 887 773 Community Enrichment and Development Association Blacktown 02 9831 7001 Compu.Ed 0411 476 888 DFM Financial Coffs Harbour 1300 725 071 Dream Big Disabilities Woonona 1300 757 030 Essential Disability Care Services Hamlyn Terrace 0418 828 803 Fabic 07 5530 5099 Glow Healthcare Agency Belmore 1300 157 715 HCA Home Sydney 1300 422 111 Hendercare Sydney 1300 764 433 Independent Support Management 1800 954 559 Integra Baulkham Hills 1800 696 347 JewishCare Woollahra 1300 133 660 Just Better Care NSW Manly 1300 587 823 Leap in! Plan Management 1300 057 878 Life Without Barriers NSW Newcastle 02 4033 4500 Lifestyle Solutions Islington 1800 634 748 Living My Way Menai 02 8525 4000 Mable Sydney 1300 736 573 Maxlife Care St Leonards 1800 100 629 My Plan Support Agency Medowie 1300 266 289 Nardy House Quaama 02 6493 8120 National Disability Support Partners (NDSP) Parramatta 1800 636 377 Osan Ability Assist Bella Vista 1300 799 941 PADS (Personal Assistance Dog Solutions) Mudgee 0458 755 757 Plan Manage Assist North Sydney 0431 141 505 Platinum Home Care Chester Hill 1300 115 606 Quality Disability Management Services (QDMS) 0411 219 312 Shoalhaven Plan Management Vincentia 0411 575 036 Signpedia Chipping Norton 0436 400 194 Sunnyfield Allambie Heights 1300 588 688 Susan Tavener-Waugh Sylvania 0431 365 118 Note: 1. sms / voice / video calls

How to Read see page 65 Area Map page 66

Age Groups

R eg

Advisors New South Wales

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ü ü

60408 40924

58043

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57886

47964

ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü

55244 49030 60914 55397 40270 51605 42036 48489 51817 40361 40376 95 58092 52050 42556 OBC 40432 137 40441 93 55064 55559 52314 42906

48287

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140

DPS Guide to Disability Support NSW & ACT 2020

NSW

How to Read see page 65 Area Map page 66

Age Groups

Advisors New South Wales

Services

R eg

Provider Name Location Phone Providers servicing all of NSW (continued) TRH Psychology and Cultural Consultancy Maitland 0412 019 567 • • • United Support Services Sydney 02 9569 5546 • • • Vision Australia Blind and Low Vision Services NSW Parramatta 1300 847 466 • • • Youngcare 1800 844 727 • • • Your Plan Manager Tweed Heads 1800 968 775 • Providers servicing Blue Mountains region A and D In Home Care Blaxland 0413 814 570 • Access and Independence Solutions Blakehurst 0422 458 837 • • Aftercare Lilyfield 1300 001 907 • • • Allied Health 2U Marsfield 0424 886 443 • Aruma† Belrose 1300 538 746 • • • Auscare Home & Community Care Auburn 1300 455 322 • • • Challenge Southern Highlands Welby 02 4872 6600 • • • Closer Care 1800 290 852 • • • Community Home Care Service Fairfield 02 8710 3060 • • • Community Links Wollondilly Tahmoor 02 4683 2776 • Cross Care NDIS Fairfield 02 9609 4262 • • DARE Disability Support Springwood 02 4751 5266 • • • Eurella Community Services Burwood 02 9747 4810 • • • Focus Disability Services Burwood 02 9029 9084 • • • Glenray Industries Bathurst 02 6331 2388 • • • Greystanes Disability Services Leura 02 4784 1118 • • • Hills Nursing Baulkham Hills 02 9894 2405 • • • integratedliving Australia Muswellbrook 1300 782 896 • • • Just Better Care Blue Mountains Freemans Reach 02 4579 7137 • • Kelmax Disability Services Rockdale 0414 028 400 • • • LiveBetter Community Services Orange 1800 580 580 • • • McArthur Community Care NSW North Sydney 02 9277 7000 • • • Meditech Staffing Strathfield 02 9764 4488 • • • Multiple Sclerosis 1800 042 138 • • • Nepean Area Disabilities Organisation (NADO) St Marys 1300 738 229 • • • Picton Psychology Picton 0448 333 866 • Primary & Community Care Services Thornleigh 02 9477 8700 • • Professional Community Care & Support Yagoona 0451 693 477 • • • REDISABILITY Oran Park 0402 089 871 • • • Southern Cross Care NSW & ACT Merrylands 1800 632 314 • • • Star Community Care Blacktown 02 9676 4156 • • • Sugarman Australia Sydney 02 9549 5700 • • • Sureway Employment & Training Wagga Wagga 1300 787 392 Sylvanvale Foundation Kirrawee 1300 244 577 • • • The Benevolent Society Glebe 1800 236 762 • • • The Hills Learning Centre Castle Hill 02 8850 0555 • The Junction Works Austral 02 8777 0500 • • • Unisson Disability Pymble 1300 266 222 • • • † (Formerly House with No Steps and The Tipping Foundation)

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DSG Web ID

43879

43911

43949

ü IBC 48054 50404 ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü

40778 40825 40885 60964 40343 96 55135 40159 60948 57891 41509 60965 41598 72, 103 41782 41862 39 41937 55927 42086 42213 95 58089 51967 97 44361 60949 101 42738 45752

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DisabilitySupportGuide.com.au

141

NSW

How to Read see page 65 Area Map page 66

Age Groups

Advisors New South Wales

Services

R eg

Provider Name Location Phone Providers servicing Capital Country region Aruma† Belrose 1300 538 746 • • • Challenge Southern Highlands Welby 02 4872 6600 • • • Daargun Aboriginal Corporation Braidwood 0467 619 904 • • • integratedliving Australia Muswellbrook 1300 782 896 • • • Koomarri 02 6280 6143 • • Northcott (Canberra) 1800 818 286 • Personal Support Solutions Yerrinbool 0421 837 503 • REDISABILITY Oran Park 0402 089 871 • • • Synergy Vision Gledswood Hills 1300 938 965 • • • The Benevolent Society Glebe 1800 236 762 • • • The Disability Trust Fairy Meadow 02 4255 8000 • • • Treehouse Queenbeyan Children's Special Needs Group Queanbeyan 02 6299 7271 • • • Providers servicing Central Coast region 1OT West Gosford 0438 112 217 • Aftercare Lilyfield 1300 001 907 • • • Allied Health 2U Marsfield 0424 886 443 • Auscare Home & Community Care Auburn 1300 455 322 • • • Autism Central Coast Tuggerah 0452 299 181 • • • breakthru Parramatta 1800 767 212 • • • Butter Fish Services Newcastle West 0477 333 727 • • • Castle Mayfield 02 4014 2222 • • • Challenge Community Services 1800 679 129 • • • Closer Care 1800 290 852 • • • Community Home Care Service Fairfield 02 8710 3060 • • • Create A Sense Of Place Newcastle 0410 782 755 • • Cross Care NDIS Fairfield 02 9609 4262 • • Focus Disability Services Burwood 02 9029 9084 • • • Frangipani Gentle Care Group Homes Castle Hill 0426 934 014 • • • Headstart Acquired Brain Injury Services Hamilton 02 4965 4420 • • • Hunter Care Group Broadmeadow 02 4950 2269 • • • integratedliving Australia Muswellbrook 1300 782 896 • • • Just Better Care Central Coast Gosford 02 4331 0200 • • Kelmax Disability Services Rockdale 0414 028 400 • • • McArthur Community Care NSW North Sydney 02 9277 7000 • • • Meditech Staffing Strathfield 02 9764 4488 • • • Motivated Support Services Cessnock 0456 244 799 • Multiple Sclerosis 1800 042 138 • • • Nextt 1300 657 915 • • • Primary & Community Care Services Thornleigh 02 9477 8700 • • Professional Community Care & Support Yagoona 0451 693 477 • • • Samaritans Foundation Warabrook 1300 656 336 • • • Shannon Spence and Associates Cardiff 0409 479 862 • • • Southern Cross Care NSW & ACT Merrylands 1800 632 314 • • • Star Community Care Blacktown 02 9676 4156 • • • Sugarman Australia Sydney 02 9549 5700 • • • † (Formerly House with No Steps and The Tipping Foundation)

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DSG Web ID

40343 ü 40159 ü 40203 ü 42213 ü 40408 ü 40073 ü 57998 ü 43311 ü 56415 ü 90 41163 ü 40694 ü

40585

57823 ü 40885 ü 60964 ü ü 96 55135 41067 ü 41229 ü 41273 ü 41337 ü ü 128 41385 60948 ü 57891 ü 136 41558 ü 60965 ü 41862 ü 40288 ü

42039

42138 ü 42213 ü ü 95 42346 51967 ü 60949 ü 101 42738 ü 57975 ü 45752 ü 43806 ü 43223 ü 60962 ü 43419 ü 43266 ü 43546 ü 60979 ü 60209 ü

142

DPS Guide to Disability Support NSW & ACT 2020

NSW

How to Read see page 65 Area Map page 66

Age Groups

Advisors New South Wales

Services

R eg

Provider Name Location Phone Providers servicing Central Coast region (continued) The Benevolent Society Glebe 1800 236 762 • • • • The Deaf Society Parramatta 02 8833 3600 • • • • The Hills Learning Centre Castle Hill 02 8850 0555 • • • Trilogy Disability Services Gosford 02 4314 1601 • • • Unisson Disability Pymble 1300 266 222 • • • • Providers servicing Central NSW region A Break Disability & Respite Services Coffs Harbour 02 6652 3789 • • • • • ADS Care NDIS Services Norwest 02 8677 0093 • • • • • ADS Lifetime Care Norwest 02 8677 0093 • • • • • Aftercare Lilyfield 1300 001 907 • • • • • Belrose 1300 538 746 • • • • Aruma† • breakthru Parramatta 1800 767 212 • • • • • • Challenge Community Services 1800 679 129 • • • • • Glenray Industries Bathurst 02 6331 2388 • • • • Harmonie Woodstock 0427 471 696 • • integratedliving Australia Muswellbrook 1300 782 896 • • • • • • LiveBetter Community Services Orange 1800 580 580 • • • • Mid-Western Regional Council Mudgee 02 6378 2850 • • • • Mudgee Disability Support Service 02 6372 3848 • • • Seed Paediatric Services Orange 02 6363 1870 • Southern Cross Care NSW & ACT Merrylands 1800 632 314 • • • • • • Star Community Care Blacktown 02 9676 4156 • • • • Sureway Employment & Training Wagga Wagga 1300 787 392 The Benevolent Society Glebe 1800 236 762 • • • • Orange 02 6365 6500 • • • • Wangarang Industries Providers servicing Hunter region 1OT West Gosford 0438 112 217 • • • Aftercare Lilyfield 1300 001 907 • • • • • Belrose 1300 538 746 • • • • Aruma† • Awabakal Wickham 02 4918 6400 • • • • • • Axcess Disability Parramatta 0488 551 331 • • • • • Beam Health Warners Bay 02 4954 9333 • • Believe Services Weston 0249 361 914 • • • • • Beresfield and District Community Care Thornton 02 4964 1131 • • • • Best Behaved Kids Newcastle 0490 762 780 • • • breakthru Parramatta 1800 767 212 • • • • • • Brighter Access Inverell 02 6722 5548 • • • • • Butter Fish Services Newcastle West 0477 333 727 • • • • • • Caloola Cessnock 02 4990 1213 • • • • Castle Mayfield 02 4014 2222 • • • • 1800 679 129 • • • • Challenge Community Services • Create A Sense Of Place Newcastle 0410 782 755 • • • • ELA Care Wyoming 0422 034 694 • • • • • Essentially Your Choice Warabrook 02 4935 0777 • • • Firstchance Inc. Mayfield 02 4910 3130 • • • • • Focus Disability Services Burwood 02 9029 9084 • • • • • • Headstart • Acquired Brain Injury Services Hamilton 02 4965 4420 • • • • † (Formerly House with No Steps and The Tipping Foundation)

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ü 90 41163 40208 ü 43741 ü 43882 ü ü 125 43638 ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü

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42039

DisabilitySupportGuide.com.au

143

NSW

How to Read see page 65 Area Map page 66

Age Groups

Advisors New South Wales

Services

R eg

Provider Name Location Phone Providers servicing Hunter region (continued) Healthe Community Taree 1800 319 301 • • • • • • Hunter Care Group Broadmeadow 02 4950 2269 • • • • • Hunter Independent Coordination • & Support Services East Maitland 0457 775 272 • • Insideout Assist Support Services Cardiff 0418 686 579 • • • • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • • • Ivonne Jimenez Maryland 0422 255 913 • • • • Karumah Islington 02 4940 8393 • • • • Marie Schmidt Summerland Point 0416 165 472 • • Motivated Support Services Cessnock 0456 244 799 • Multiple Sclerosis 1800 042 138 • • • • • Nextt 1300 657 915 • • • • • Our Voice Our Choice East Maitland 0419 915 100 • • • • Ourcare Services Singleton 02 6571 2300 • • • • • Rebecca Wright Muswellbrook 0434 042 457 • • Rely-Ability Cardiff South 0432 044 410 • • • • Samaritans Foundation Warabrook 1300 656 336 • • • • Shannon Spence and Associates Cardiff 0409 479 862 • • • • • • Southern Cross Care NSW & ACT Merrylands 1800 632 314 • • • • • • Star Community Care Blacktown 02 9676 4156 • • • • Starfish Psychology Wickham 02 4023 2179 • • • Subee Newlake Newcastle 02 4966 8399 • • • • The Benevolent Society Glebe 1800 236 762 • • • • The Deaf Society Parramatta 02 8833 3600 • • • • Unisson Disability Pymble 1300 266 222 • • • • Youth Matters Waratah 1800 968 628 • • • • • Providers servicing New England North West region A Break Disability • & Respite Services Coffs Harbour 02 6652 3789 • • • • Aruma† Belrose 1300 538 746 • • • • • Behaviour Intervention • and Counselling Services Tamworth 0403 655 884 • BEST Community Connections Inverell 1800 932 666 • • • BEST Employment Inverell 1800 660 660 • • • • Brighter Access Inverell 02 6722 5548 • • • • • Centacare New England North West Tamworth 02 6762 9200 • • • • Challenge Community Services 1800 679 129 • • • • • Create A Sense Of Place Newcastle 0410 782 755 • • • • Harmonie Woodstock 0427 471 696 • • integratedliving Australia Muswellbrook 1300 782 896 • • • • • • Jillian Thompson Occupational Therapy Caroona 0437 474 766 • • • • • LiveBetter Community Services Orange 1800 580 580 • • • • MBC Nursing Port Macquarie 1300 854 622 • • • • Nextt 1300 657 915 • • • • • Northcott (Canberra) 1800 818 286 • • The Benevolent Society Glebe 1800 236 762 • • • • The Co-operative Life Waterloo 1300 494 117 • • † (Formerly House with No Steps and The Tipping Foundation)

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DSG Web ID 42051 42138

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128 136

144

DPS Guide to Disability Support NSW & ACT 2020

NSW

How to Read see page 65 Area Map page 66

Age Groups

Advisors New South Wales

Services

R eg

Provider Name Location Phone Providers servicing North Coast region A Break Disability & Respite Services Coffs Harbour 02 6652 3789 • • • • • • • • Aruma† Belrose 1300 538 746 • • • • • • • • Bizi Care Solutions Cabramatta 0413 808 851 • • • • • • breakthru Parramatta 1800 767 212 • • • • • • • • • • • • Brighter Access Inverell 02 6722 5548 • • • • • • • • • • • Burrun Dalai Aboriginal Corporation Kempsey 02 6562 1913 • • • • Butter Fish Services Newcastle West 0477 333 727 • • • • • • • • • • • Caringa Grafton 02 6640 9300 • • • • • • • • • • • Castle Mayfield 02 4014 2222 • • • • • • • • Centacare Port Macquarie Port Macquarie 02 6581 6800 • • • • • • • Challenge Community Services 1800 679 129 • • • • • • • • • • CHESS Connect Coffs Harbour 02 6691 9333 • • • • • • • • • • • Cirrus Health Byron Bay 0409 626 923 • • • • • • Create A Sense Of Place Newcastle 0410 782 755 • • • • • • • Early Connections Kempsey Kempsey 02 6562 6491 • • • • • • • • EPIC Assist 03 9467 1388 • • • • • Harmonie Woodstock 0427 471 696 • • • HART Services Wollongbar 02 6628 0265 • • • Healthe Community Taree 1800 319 301 • • • • • • • • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • • • • • • Lifebridge Australia Kingscliff 1800 043 186 • • • • • • LifeTec Australia 1300 543 383 • • • • • • LiveBetter Community Services Orange 1800 580 580 • • • • • • • Macleay Options West Kempsey 1800 462 253 • • • • • • • • Momentum Collective Tweed Heads 1300 900 091 • • • • • • • • • • • Multicap 1300 135 886 • • • • • • • Nextt 1300 657 915 • • • • • • • • Northcott (Canberra) 1800 818 286 • • • Open Minds Australia 1300 673 664 • • • Primary & Community Care Services Thornleigh 02 9477 8700 • • • • • • • • • • • Samaritans Foundation Warabrook 1300 656 336 • • • • • • • • Shaping Outcomes Tweed Heads 1800 317 468 • • • • • • Southern Cross Care NSW & ACT Merrylands 1800 632 314 • • • • • • • • • • Subee Newlake Coffs Harbour 02 6651 3153 • • • • • • • The Benevolent Society Glebe 1800 236 762 • • • • • • The Deaf Society Parramatta 02 8833 3600 • • • • • • • Providers servicing Outback NSW region Adept Plan Management 0428 962 250 • • • BEST Employment Inverell 1800 660 660 • • • • • • Centacare New England North West Tamworth 02 6762 9200 • • • • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • • • • • • LiveBetter Community Services Orange 1800 580 580 • • • • • • • Sureway Employment & Training Wagga Wagga 1300 787 392 • The Benevolent Society Glebe 1800 236 762 • • • • • • Providers servicing Riverina region Aftercare Lilyfield 1300 001 907 • • • • • • • • • GPSO Yoogali 02 6964 3199 • • • • • • † Note: 1. (previously Kempsey Early Intervention Programme Inc) (Formerly House with No Steps and The Tipping Foundation)

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40779 40343 41192 41229 41248 51029 41273 41318 41337 41346 41385 41478 40704 41558 42413 40257 52729 42107 42051 42213 42558 40433 44361 42647 46668 49704 43806 40073 44635 43223 43419 43468 43546 43627 41163 40208

40885 41983

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NSW

How to Read see page 65 Area Map page 66

Age Groups

Advisors New South Wales

Services

R eg

Provider Name Location Phone Providers servicing Riverina region (continued) Harmonie Woodstock 0427 471 696 • • integratedliving Australia Muswellbrook 1300 782 896 • • • • LiveBetter Community Services Orange 1800 580 580 • • • • Nextt 1300 657 915 • • • • Northcott (Canberra) 1800 818 286 • Pauline Watson Wagga Wagga 0417 258 734 • • • • REP Rehabilitation & Exercise • Physiology Sports and Recreation Moama 0418 553 349 • Southern Cross Care NSW & ACT Merrylands 1800 632 314 • • • • Sureway Employment & Training Wagga Wagga 1300 787 392 The Benevolent Society Glebe 1800 236 762 • • • • Providers servicing Snowy Mountains region Aspire Quality Assurance and Training Tumut 0438 158 818 integratedliving Australia Muswellbrook 1300 782 896 • • • • Plan and Connect 1300 886 388 • • The Disability Trust Fairy Meadow 02 4255 8000 • • • • Providers servicing South Coast region Aftercare Lilyfield 1300 001 907 • • • • Aruma† Belrose 1300 538 746 • • • • Bega Valley Shire Council Bega 02 6499 2464 • • • Challenge Community Services 1800 679 129 • • • • Eurobodalla Health and Fitness Batemans Bay 02 4472 8008 • • Focus Disability Services Burwood 02 9029 9084 • • • • Greenacres North Wollongong 02 4222 6200 • • • • Harmonie Woodstock 0427 471 696 • • integratedliving Australia Muswellbrook 1300 782 896 • • • • Interchange Shoalhaven Nowra 02 4423 0255 • • • • Jobfind Sydney 1800 931 976 Just Better Care • Illawarra/Southern Highlands Unanderra 02 4298 4666 • • Meditech Staffing Strathfield 02 9764 4488 • • • • Multiple Sclerosis 1800 042 138 • • • • Noah's Inclusion Services Mundamia 02 4423 5022 • • • • Northcott (Canberra) 1800 818 286 • REDISABILITY Oran Park 0402 089 871 • • • • Star Community Care Blacktown 02 9676 4156 • • • • The Benevolent Society Glebe 1800 236 762 • • • • The Deaf Society Parramatta 02 8833 3600 • • • • The Disability Trust Fairy Meadow 02 4255 8000 • • • • Tulgeen Group Bega 02 6499 0800 • • • • Providers servicing Sydney region A and D In Home Care Blaxland 0413 814 570 • • AAA Ability Care St Johns Park 0427 901 166 • • • • Ability Connect Dural 02 9885 7090 • • • Able Living Occupational Therapy Cremorne 0422 535 539 • Access and Independence Solutions Blakehurst 0422 458 837 • • • Ace Rehabilitation Australia Chatswood 0472 519 319 • • • • † (Formerly House with No Steps and The Tipping Foundation)

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DPS Guide to Disability Support NSW & ACT 2020

NSW

How to Read see page 65 Area Map page 66

Age Groups

Advisors New South Wales

Services

R eg

Provider Name Location Phone Providers servicing Sydney region (continued) Actionability St Marys 0412 149 833 • • ADS Care NDIS Services Norwest 02 8677 0093 • • • ADS Lifetime Care Norwest 02 8677 0093 • • • Afford Minchinbury 1300 233 673 • • • Aftercare Lilyfield 1300 001 907 • • • Allied Health 2U Marsfield 0424 886 443 • Anglican Community Services (Anglicare Sydney) Baulkham Hills 1300 111 278 • • Anita Narayan Gladesville 0414 014 685 • Aruma† Belrose 1300 538 746 • • • Asperger's & Autism Friendly Driving School Chifley 0435 071 232 • Auscare Home & Community Care Auburn 1300 455 322 • • • Australian Disability Services Auburn 1800 591 001 • • • Beyond Abilities Hurstville 0488 832 253 • • Bizi Care Solutions Cabramatta 0413 808 851 • • • breakthru Parramatta 1800 767 212 • • • Butter Fish Services Newcastle West 0477 333 727 • • • CareCentric North Rocks 0416 833 705 • • Catena Progams and Services Edensor Park 0405 595 077 • • • Challenge Community Services 1800 679 129 • • • Choice Community Consultancy Beecroft 0403 491377 • Closer Care 1800 290 852 • • • Community Home Care Service Fairfield 02 8710 3060 • • • CORE Community Services Fairfield 02 8717 1500 • • • Cross Care NDIS Fairfield 02 9609 4262 • • DARE Disability Support Springwood 02 4751 5266 • • • Digital Technology Education Leichhardt 0404 130 342 • • DPN Casa Capace Cronulla 1300 723 318 Empower Therapy Solutions Caringbah South 0400 090 347 • EPIC Assist 03 9467 1388 • • • Eurella Community Services Burwood 02 9747 4810 • • • Fighting Chance Australia Frenchs Forest 02 9905 0415 • • • Focus Disability Services Burwood 02 9029 9084 • • • Frangipani Gentle Care Group Homes Castle Hill 0426 934 014 • • • Greg Selwood Occupational Therapy Clovelly 0447 815 706 • • • Greystanes Disability Services Leura 02 4784 1118 • • • Healthe Community Taree 1800 319 301 • • • Hills Nursing Baulkham Hills 02 9894 2405 • • • Interaction Disability Services Bella Vista 1300 668 123 • • • Jobfind Sydney 1800 931 976 Just Better Care Blue Mountains Freemans Reach 02 4579 7137 • • Just Better Care Hawkesbury Nepean Freemans Reach 02 4579 7137 • • Kelmax Disability Services Rockdale 0414 028 400 • • • Lenity Care Australia Blacktown 02 9622 2291 • • • Love and Care Peakhurst 0449 284 237 • • • † (Formerly House with No Steps and The Tipping Foundation)

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147

NSW

How to Read see page 65 Area Map page 66

Age Groups

Advisors New South Wales

Services

R eg

Provider Name Location Phone Providers servicing Sydney region (continued) Making Sense Psychology Penrith 0435 997 155 • McArthur Community Care NSW North Sydney 02 9277 7000 • • • Meditech Staffing Strathfield 02 9764 4488 • • • Multicultural Care Campsie 02 9718 6199 • • Multiple Sclerosis 1800 042 138 • • • Nepean Area Disabilities Organisation (NADO) St Marys 1300 738 229 • • • Nextt 1300 657 915 • • • Northcott (Canberra) 1800 818 286 • Occupational Therapy Helping Children Balgowlah 02 9913 3823 • Orana Nursing and Home Care Services Bexley 02 9554 9426 • • • Pegasus Community Care Kings Park 02 8645 4043 • • • Picton Psychology Picton 0448 333 866 • Primary & Community Care Services Thornleigh 02 9477 8700 • • Professional Community Care & Support Yagoona 0451 693 477 • • • REDISABILITY Oran Park 0402 089 871 • • • Rehab on the Move and Child First Therapy Pymble 02 9440 1333 • • • Simply Helping Sydney West St Marys 1300 524 470 • • Soul Hub Liverpool 0422 501 552 • • • Southern Cross Care NSW & ACT Merrylands 1800 632 314 • • • Speech Services Sydney & Coast Punchbowl 02 97902324 • • Star Community Care Blacktown 02 9676 4156 • • • Sugarman Australia Sydney 02 9549 5700 • • • Sylvanvale Foundation Kirrawee 1300 244 577 • • • The Benevolent Society Glebe 1800 236 762 • • • The Deaf Society Parramatta 02 8833 3600 • • • The Disability Trust Fairy Meadow 02 4255 8000 • • • The Hills Learning Centre Castle Hill 02 8850 0555 • The Junction Works Austral 02 8777 0500 • • • Thinkahead Consultant Psychologists Dee Why 02 9981 3003 • Trilogy Disability Services Gosford 02 4314 1601 • • Unisson Disability Pymble 1300 266 222 • • • United Colleges of Australia Sydney 02 9267 4945 Providers servicing The Murray region Aspire Quality Assurance and Training Tumut 0438 158 818 Aware Programs 02 6059 400 • Glenray Industries Bathurst 02 6331 2388 • • • Happy Feet Pedorthics 03 9326 0266 • • integratedliving Australia Muswellbrook 1300 782 896 • • • LiveBetter Community Services Orange 1800 580 580 • • • Murray Valley Centre 02 6024 1647 • • • Northcott (Canberra) 1800 818 286 • REP Rehabilitation & Exercise Physiology Sports and Recreation Moama 0418 553 349 • Star Community Care Blacktown 02 9676 4156 • • • Sunraysia Residential Services 03 5022 1741 • • • Sureway Employment & Training Wagga Wagga 1300 787 392 The Benevolent Society Glebe 1800 236 762 • • •

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DPS Guide to Disability Support NSW & ACT 2020

Equipment & Technology

DisabilitySupportGuide.com.au

149

Equipment & Technology

About Equipment & Technology You can use the wide range of equipment and technology that is available to help you with tasks you wouldn’t normally be able to do, or to make them easier and safer for you to do them. These devices or systems can give you confidence with everyday living by assisting with mobility, communication and personal care. They may also reduce the need for assistance from another person and in some cases, may prevent or slow the development of further impairment.

Common equipment such as handrails or bathroom chairs can be purchased ‘of the shelf’ while others, such as a prosthesis, can be tailored specifically for your

needs. Technology can also be used to make life easier by modifying devices and appliances, such as vehicles and beds to make them easier to access or operate. As technology is ever changing, it is worthwhile checking in to see what new products could benefit you.

On the following pages we explain what different Equipment & Technology options there are and how they can help you. You’ll find a list of providers

servicing ACT and New South Wales in the Equipment & Technology Directory starting on page 155.

Case Study

When mum of six, Kristine, needed

expert help to cater for the needs

and Leigham, with ramp access

connecting the carport to the patio

of her two sons with disability, she

and the house.

LifeTec to complete a complex home

funded the carport conversion into a

Disability Insurance Scheme (NDIS).

was approved under the NDIS.

enlisted the help of service provider

modification under the National

Jayson, 18, and his brother Leigham,

While Kristine and her family self-

bedroom, the bathroom modification

“This has made a massive difference

14, both have a rare form of

to our lives. It’s not easy having

nervous system and spinal cord.

but the modifications have made

leukodystrophy that affects the brain,

Both boys use tilt-in-space manual

wheelchairs and customised hospital

beds and were unable to use the

two boys in wheelchairs in a house,

it so much easier for us as a family,”

Kristine says.

Having these modifications has changed everything for us,” Kristine says.

“They’re wheeling up and down the

“Assistive technology helps millions

to access the inside and outside of

achieve independence and simply get

recommendations to turn the existing

“People don’t realise how much room

Coordinator at LifeTec, Katie-Anne

the carport into a bedroom for Jayson

one in your house with you.

standard bedrooms and bathrooms in

the house.

LifeTec occupational therapists made

patio into a bathroom and convert

150

ramp on their own. They are now able the house.”

that takes up, just to keep the loved

DPS Guide to Disability Support NSW & ACT 2020

of people to learn, work, socialise,

more out of life,” Home Modification

Grice says.

Case study provided by LifeTec

Equipment & Technology

Aids and equipment Some common aids and equipment that can help you go about your daily tasks include:

⃝ visual/hearing equipment such as hearing aids or a large print computer keyboard

⃝ mobility equipment like a walking frame or a wheelchair ⃝ assistive equipment such as shower chairs, lifters and bed barriers ⃝ aids for daily living such as modified eating utensils ⃝ orthotics and prosthetics for example artificial body parts or splints and braces ⃝ sensory regulation and educational toys. These supportive aids and equipment can be included in your NDIS plan and funded through the Scheme to either hire or buy.

You can speak to your plan manager or Local Area Coordinator about what tasks you believe can be made easier with the use of aids or equipment.

You can find providers that offer a range of aids and equipment in the directory tables starting on page 155.

1300 133 120 www.aidacare.com.au

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te re d P r ov i d

Lift & Recline Chairs

Bedroom

Walkers

Mobility Scooters

Wheelchairs

Manual Handling

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151

Equipment & Technology

Assistive technology Assistive technology is any device, system or design used to help you perform functions that you find difficult.

If you have a physical or intellectual disability, assistive technologies can be

critical in allowing you to communicate, participate in everyday tasks and achieve

independence. These technologies can also benefit your support network such as

your family members, carers, teachers, employers and members of the community. Assistive technologies can also be referred to as inclusive or adaptive technologies and range from manual and electronic devices.

These devices and products do not have to be costly or high-tech. Some examples of assistive technologies include automatic door openers, touch screens, adaptive video game controllers, ramps and vehicle modifications. For example, assistive technology can help someone who is vision impaired read through the use of

audio devices or adaptive utensils may allow someone with limited motor skills to eat independently.

To ensure you are getting the right assistive technology for you, it is important to seek advice from a health professional or assistive technology specialist to help

understand your goals and abilities, current environment, the location in which you will use your assistive technology and the features and options that may benefit you.

They can also help arrange the delivery of your product, assist in set-up, show you how to use the technology, answer any questions you have and provide ongoing support.

Providers that offer assistive technology in your area are listed in the directory tables starting on page 155.

Communication equipment If you have difficulties communicating, there are different types of equipment that

can help. Augmentative and Alternative Communication (AAC) are communication methods used to support or replace speech. These methods can be unaided, nonelectronic or electronic.

Unaided communication includes the use of hand signals and gestures, body sign and touch cues.

Non-electronic communication is the use of written words, symbols, spelling

and pictures to communicate. Some examples include a communication board

or book. A communication board is a grid with two or more symbols that allows

others to interpret what you are trying to communicate through pointing. These

symbols can include pictorial objects, photographs, drawings, alphabet symbols or words.

Similarly, a communication book also works on â&#x20AC;&#x2DC;pointingâ&#x20AC;&#x2122; in order to convey

a message. The books can have a range of categories inside which help with expression, such as people, emotions and food.

Electronic equipment is another great way to assist with communication.

Recorded speech devices work off recorded messages, which you select with a

switch or button. Speech Generating Devices (SGDs) are used to create messages to be spoken out loud.

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DPS Guide to Disability Support NSW & ACT 2020

Equipment & Technology

Specialised keyboards allow you to type a message containing letter, word or

picture symbols. Voice amplifiers use a microphone near the person’s mouth or voice box.

It is important to consider your individual needs, cost, ease of use and options

when deciding on the communication equipment that is best suited to you. Ask a communication specialist for personalised advice before making any decisions. If you need communication equipment, turn to page 155 to find providers near you.

Educational toys For a child with disability, special needs toys can help with skill building and

learning. These educational products can help manage fidgeting, develop fine or

gross motor skills, handwriting and reading, hand function and interpersonal play. Sensory toys are particularly helpful for children with autism spectrum disorder or other sensory difficulties as they help children remain calm and focus their

attention. Some sensory toy examples include water or sand tables, finger paint and light up toys.

Cause and effect toys help your child develop visual motor and grasping skills by allowing them to ‘cause’ a reaction. These types of toys develop hand-eye coordination, repetitive actions and sensory exploration which is helpful for

children with autism. Some common cause and effect toys include water squirters and pop up or light up toys.

Having Diﬃculty on the Stairs? Maintain your independence, let Acorn Stairlifts keep you safe to enjoy your freedom! • The only company to supply and install our own stairlifts • For straight or curved staircases • • • •

Indoor and outdoor lifts Free home assessment Fast installation Safe and reliable

1800 127 851 for your FREE Survey & Quote www.acornstairlifts.com.au DisabilitySupportGuide.com.au

153

Puzzles provide many developmental benefits including improved cognitive

function, strategy and decision making. Fidget toys can help children with ADD

or ADHD. These toys promote concentration and self regulation while decreasing stress. Some examples include play dough, sensory cushions or stress balls.

Children with oral motor difficulties can benefit from oral motor toys such as

bubbles, chewable jewellery and chewy tubes. Educational picture books also help children with disability understand common societal concepts and acceptable

Equipment & Technology

ways to behave.

Turn to page 155 to discover where you can find educational toys for your child.

Healthcare products You may find that you need some help with personal care tasks such as washing

or showering, dressing and maintaining your personal hygiene. There are products and equipments available that can help make these everyday tasks easier.

Personal hygiene products include disposable or washable incontinence products,

feeding bibs, modified hair combs and wound dressings. Medical equipment, such as syringes and enteral feeding products are also available to those who need it. You can speak to your doctor or specialist about which healthcare products are available to help your personal hygiene.

Youâ&#x20AC;&#x2122;ll find providers that offer healthcare products in the directory starting on page 155.

Home modifications Making some adjustments around the home by changing the layout, having

special fittings installed or bringing in specialist equipment could make everyday life and activities easier for you.

These home modifications could include big changes like widening doorways for wheelchair access or lowering benches in the kitchen, or they could be as simple as installing a handrail or hiring or buying a lifting chair or a special bed.

If youâ&#x20AC;&#x2122;re looking into home modifications go to the Equipment & Technology Directory starting on page 155 for a list of providers.

Mobility equipment If you have limited mobility or are unable to use standard forms of transport you may want to look at mobility equipment to help you get around.

There are special scooters and bikes available, as well as motorised or manual

wheelchairs, and special bicycles and tricycles for both children and adults, to help you get out and about within your community.

Go to the directory starting on page 155 to find mobility equipment providers near you.

Vehicle modifications Having your own transport to get around increases your independence, and you may be eligible for funding to modify your vehicle. Vehicle modifications can

make it easier to get in and out of your car, help transport your wheelchair without having to lift it in the vehicle, or mean you can drive with specialised controls.

To find providers that can help with vehicle modifications turn to page 155.

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DPS Guide to Disability Support NSW & ACT 2020

ACT

Provider Name Providers servicing ACT 1-Up Hair Ties 5 Stars Mobility Scooters Ability Technology Accessible Telecoms Acorn Stairlifts Adiant Solutions Australia Adjusta Mattress Australia Aidacare Aleva Alpha Medical Solutions AOK Health Arthritese ASSA ABLOY Entrance Systems Ausnorth Building & Construction Aussie AFO Shoes for kids Autism Spectrum Australia Bedwetting Institute bettercaremarket Bidets2go Brenda Carlson Occupational Therapy BrightSky Australia Britex Metal Products Cap Furniture Capital Podiatry Caring Clothing CharliChair Cirrus Health Cobalt Health Compu.Ed Confident Care Products Conni Australia Cool Mobility Dawn Clocks Driving & OT Solutions Easier Living Services East West Online Easy Oxygen Ergonomic Essentials Find-me Technologies Gadean Footwear (Australia) Goodhope Nursing Companion Guide Dogs ACT Haptic Design HART Sport Hear for Less Heavenly Hammocks Independent Vision

Location

Phone

0408 826 796 Pearce 02 9975 4415 1800 029 904 1800 118 364 0488 259 721 1300 223 587 02 8706 2300 02 4465 1888 1300 783 747 1300 790 900 0427 280 898 1300 131 310 1300 287 667 Braddon 0407 670 727 Cook 1800 277 328 1300 135 796 1300 172 151 03 8672 6436 Griffith 0401 018 281 1300 886 601 03 9466 9000 07 3392 6649 Greenway 02 6293 3300 1300 365 504 0400 222 555 0409 626 923 02 8853 1100 0411 476 888 1800 020 025 03 5277 0536 03 5156 6656 1300 958 905 Conder 0447 300 457 Fyshwick 02 6280 4747 03 8682 9945 1300 688 388 1300 798 658 07 3252 9929 08 9248 6533 Belconnen 1300 302 547 Phillip 02 6285 2988 MacGregor 0416 107 975 1300 764 719 1800 432 736 07 3040 9377 0466 275 467

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How to Read see page 65 Area Map page 66

Age Groups

R eg

Equipment & Technology Australian Capital Territory

Services

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DisabilitySupportGuide.com.au

155

ACT

Provider Name Location Phone Providers servicing ACT (continued) integratedliving Australia 1300 782 896 Istaysafe/TicTocTrack 1300 872 256 Jellyfish Bedding and Mattresses 0412 524 460 Jettproof 02 4943 7221 Karli Health Centre Pty Ltd 0414 856 409 Keep Track GPS 08 9521 4325 Kids on Abington 1300 739 836 KISA Phone 1300 557 453 Leaps & Bounds Paediatric Physiotherapy Macquarie 0452 005 437 Liberty Healthcare 1300 885 853 Lifestyle Mobility 1800 703 244 LifeVac Australia 1300 890 345 Lifts for Life 1800 695 438 Made for You Custom Clothing 0400 096 562 mCareWatch 1300 188 557 MCS Mobility Direct 1300 664 254 Mediband 1300 796 401 MedicAlert Foundation 1800 882 222 Mediwatch Calwell 1800 551 202 Mercy Health Belconnen 1300 478 776 Mercy Health Home Care Services 1300 466 322 Mobility Engineering 02 9482 4572 Modibodi My Burrow 0422 254 383 Myot! Therapy Services Hawker 0435 003 544 NASR Group 02 9630 5814 Neurospace Phillip 02 6162 0450 Ninja Babies 0422 068 159 Noah's Ark ACT Lyons 1800 819 140 Northcott (Canberra) Phillip 1800 818 286 Novis Healthcare 1300 738 885 Nuance Communications Australia 02 9434 2300 One Stop Sensory Shop 0435 806 026 ORS Group Fyshwick 1800 000 677 PADS (Personal Assistance Dog Solutions) 0458 755 757 Paul Hartmann 1800 805 839 Peppertown On-Line 07 3865 5511 Performance Health 1300 473 422 Permobil Australia 02 8838 3100 Petal Back Clothing 0402 075 290 Polymedic 1800 426 856 Portable Mobility Access Bathrooms 0418 961 704 Principality Healthcare 1300 696 220 Pure Earth International 07 5660 6228 Rapid Care Mobility 07 5330 1029 Raw and Moore Occupational Therapy Gungahlin 0439 464 326 Recumbent & Specialised Cycling Gilmore 0427 073 017

How to Read see page 65 Area Map page 66

Age Groups

R eg

Equipment & Technology Australian Capital Territory

Services

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156

DPS Guide to Disability Support NSW & ACT 2020

ACT

Provider Name Location Phone Providers servicing ACT (continued) RehabCo Fyshwich 02 6126 2000 Royal Institute for Deaf and Blind Children 1300 581 391 Scooters & Mobility - Tamworth 1800 726 000 See-n-Speak 02 9899 9293 Sensory Connect 0421 426 228 Sensory Oasis for Kids 03 9399 4783 Sensory Tools Australia 02 4578 6123 Sensory Toystore 0423 154 584 Silver Eagle Outfitters 03 5998 8336 Simply Unified 1300 599 540 Skillbuilders Therapy Services and Products for Children 08 9417 4903 Solmed 02 4721 0371 SOS Watch 1300 767 225 Southern Electric Scooters Evatt 02 6258 1111 Special Needs Australia 02 6557 6365 Special Needs Play Equipment 02 9725 4961 Special Needs Solutions 07 5597 4321 Spinal Muscular Atrophy Australia 03 9796 5744 Sportstek Physical Therapy Supplies 1300 785 786 Starfish Education Centre 0490 515 957 StreetSmartz Care 1300 364 474 TAD ACT Holder 02 6287 4290 Tali 1300 082 013 Tecuris 1800 832 874 The Centre for Applied Behaviour Analysis Braddon 1800 800 560 The Health and Technology Advisory Group (HTAG) 0426 457 716 The Sensory Kids Outlet 0448 120 399 The Walking Clinic Lyneham 02 6249 1758 Therapeutic Pillow International 03 8585 6685 Total Mobility Solutions (ACT) Hume 02 6260 1003 Town and Country Mattresses and Beds 08 8349 6565 Tunstall Australasia 07 3637 2200 Tyrex Solutions 02 4956 6860 Velvet Systems 07 3369 6003 Vision Australia Blind and Low Vision Services ACT Barton 1300 847 466 Vuly Trampolines 1300 667 514 Web and Warehouse (Trampolines) 03 5292 1100 Wentworth Care Furniture 03 9408 9710 Wheelability 03 9876 2576 Wheelchair Therapy Crace 0438 507 020 Wilkins International 03 9874 1033

How to Read see page 65 Area Map page 66

Age Groups

R eg

Equipment & Technology Australian Capital Territory

Services

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157

NSW

Provider Name Location Phone Providers servicing all of NSW 1-Up Hair Ties 5 Stars Mobility Scooters 0408 826 796 Able Shuttle Buses Peakhurst 0410 410 028 Accessible Telecoms Broadway 1800 029 904 Acorn Stairlifts Belrose 1800 118 364 Advanced Bionics Australia Norwest 02 8858 1600 Advanced Mobility 07 5563 3944 Aidacare Moorebank 02 8706 2300 Aleva Berry 02 4465 1888 All About Rehabilitation Camden 02 4655 9999 Alpha Medical Solutions St Ives 1300 783 747 Alphacare Cardiff 1300 930 930 Andrew Stewart - Hearing Connections North Rocks 0411 757 622 Arjo Macquarie Park 1800 072 040 Arthritese Panania 0427 280 898 Astris Lifecare Silverwater 02 9714 1100 Astris PME Young 1300 131 884 Aussie AFO Shoes for kids 0407 670 727 Avanza Rehab Cremorne Point 0413 887 213 Axis Medical and Rehabilitation Bowral 1300 886 744 bettercaremarket St Leonards 1300 172 151 Brazier Mobility 1800 272 943 BrightSky Australia Newington 1300 886 601 Compu.Ed 0411 476 888 Confident Care Products Ingleburn 1800 020 025 Cool Mobility 03 5156 6656 Dawn Clocks Kahibah 1300 958 905 Easy Oxygen 1300 688 388 Edhealth Australia - Jayne Lehmann 0412 102 048 Electric Vehicles Oceania Northmead 1800 940 512 Epi-Assist Australia Rutherford 1800 684 422 Essential Disability Care Services Hamlyn Terrace 0418 828 803 Find-me Technologies 07 3252 9929 Full-Life-OT Cheltenham 0423 399 733 Glow Healthcare Agency Belmore 1300 157 715 Guru Ram Das Services Wentworthville 0470 405 654 Healthcare Innovations Australia 1300 499 282 Humanware Australia Baulkham Hills 02 9686 2600 Independent Living and Mobility Equipment 08 8346 3733 Independent Vision Cremorne Junction 0466 275 467 Istaysafe/TicTocTrack 1300 872 256 Jettproof Gateshead 02 4943 7221 Keep Track GPS 08 9521 4325 Life Chiropractic and Occupational Therapy Haymarket 0431 253 789 Life Our Way North Wollongong 0435 719 585 Lifestyle Mobility 1800 703 244 LifeVac Australia Belmont 1300 890 345

How to Read see page 65 Area Map page 66

Age Groups

R eg

Equipment & Technology New South Wales

Services

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158

DPS Guide to Disability Support NSW & ACT 2020

NSW

Provider Name Location Phone Providers servicing all of NSW (continued) Lifts for Life Albion Park Rail 1800 695 438 Lighthouse Disability Services Holdings Pty Ltd Parklea 0490 387 325 Living My Way Menai 02 8525 4000 Maxlife Care St Leonards 1800 100 629 MCS Mobility Direct Merrylands 1300 664 254 MedicAlert Foundation 1800 882 222 Modibodi My Burrow 0422 254 383 National Hearing Care 1800 676 518 Nuance Communications Australia North Sydney 02 9434 2300 OAPL Alexandria 1300 866 275 Orana Mall Pharmacy Dubbo 02 6882 7677 Osan Ability Assist Bella Vista 1300 799 941 PADS (Personal Assistance Dog Solutions) Mudgee 0458 755 757 Paul Hartmann Macquarie Park 1800 805 839 Petal Back Clothing 0402 075 290 Phoenix Hearing Instruments 07 3852 4622 Pure Earth International 07 5660 6228 Real Support Choices 1300 95 59 95 Seating Matters Seven Hills 1300 001 050 Sensory Calm 02 8355 2290 Sensory Tools Australia Richmond 02 4578 6123 Simply Unified 1300 599 540 Skillbuilders Therapy Services and Products for Children 08 9417 4903 Sleep Doctor Campbelltown 02 4625 9164 SOS Watch 1300 767 225 Step Ahead Paediatrics 1300 953 935 Suzanne Stays 0408 603 926 Tempo Tricycles Distribution 0402 004 432 The Sensory Kids Outlet 0448 120 399 Therapeutic Pillow International 03 8585 6685 TRH Psychology and Cultural Consultancy Maitland 0412 019 567 Tunstall Australasia 07 3637 2200 United Disability Equipment Sydney 02 9569 5546 United Support Services Sydney 02 9569 5546 Vision Australia Blind and Low Vision Services NSW Parramatta 1300 847 466 Walk On Wheels Australia Warners Bay 1300 766 266 Web and Warehouse (Trampolines) 03 5292 1100 Wheelability 03 9876 2576 Providers servicing Blue Mountains region Access and Independence Solutions Blakehurst 0422 458 837 Alkira Wheelchair Services Baulkham Hills 1300 582 022 Bathurst Information and Neighbourhood Centre Bathurst 02 6332 4866 Better Rehabilitation Maroubra 0459 740 979 Blue Mountains Podiatry Katoomba 02 4782 6169 Comfort Discovered Hornsby 1300 662 880 Community Home Care Service Fairfield 02 8710 3060

How to Read see page 65 Area Map page 66

Age Groups

R eg

Equipment & Technology New South Wales

Services

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159

NSW

How to Read see page 65 Area Map page 66

Age Groups

Equipment & Technology New South Wales

Services

R eg

Provider Name Location Phone Providers servicing Blue Mountains region (continued) Cross Care NDIS Fairfield 02 9609 4262 • • • CT Healthcare 1800 601 121 • • Everyday Independence Harris Park 1300 179 131 • • • Focus Disability Services Burwood 02 9029 9084 • • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • Lithgow/Bathurst/Blue Mountains Mobility Lithgow 02 6352 2752 • • • LiveBetter Community Services Orange 1800 580 580 • • • • Myrtle Cottage Group Ingleburn 02 9426 3100 • • • Professional Community Care & Support Yagoona 0451 693 477 • • • • Rehab Health and Fitness Australia North Strathfield 02 8759 7222 • • • • SDN Children's Services NSW Broadway 1300 831 445 • • • • Southern Cross Care NSW & ACT Merrylands 1800 632 314 • • • • Tile Rescue Georges River Picnic Point 0488 995 898 • • • Providers servicing Capital Country region Alkira Wheelchair Services Baulkham Hills 1300 582 022 • • • D. & L. Building and Tiling Yarra 0402 595 797 • • DriveAbility Rehab Bexley North 0458 571 526 • • • • Eden Healthcare Solutions Albury 02 6041 9700 • • • Everyday Independence Harris Park 1300 179 131 • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • Mercy Health Albury 1300 478 776 • • • • Mercy Health Home Care Services 1300 466 322 • Northcott (Canberra) 1800 818 286 • REDISABILITY Oran Park 0402 089 871 • • • • Shine Early Intervention Leumeah 02 4629 5555 • • • Treehouse Queenbeyan Children's Special Needs Group Queanbeyan 02 6299 7271 • • • • Wollongong Speech Pathology Cordeaux Heights 0418 476 235 • • • Providers servicing Central Coast region 1OT West Gosford 0438 112 217 • • Alkira Wheelchair Services Baulkham Hills 1300 582 022 • • • Barefoot Freedom St Leonards 02 9438 5554 • • • Better Rehabilitation Maroubra 0459 740 979 • • • Comfort Discovered Hornsby 1300 662 880 • • • Community Home Care Service Fairfield 02 8710 3060 • • • • Cross Care NDIS Fairfield 02 9609 4262 • • • CT Healthcare 1800 601 121 • • Everyday Independence Harris Park 1300 179 131 • • • Focus Disability Services Burwood 02 9029 9084 • • • • Frangipani Gentle Care Group Homes Castle Hill 0426 934 014 • • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • Lisa Swan Physiotherapy Terrigal 02 4385 8681 • • Momentum Occupational Therapy Narara 0491 602 735 • • • Newcastle Mobility Islington 02 4962 4007 • • • • Professional Community Care & Support Yagoona 0451 693 477 • • • • RehabCo Wyong 02 4390 5279 • • • Royal Institute for Deaf and Blind Children North Rocks 1300 581 391 • • • •

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160

DPS Guide to Disability Support NSW & ACT 2020

NSW

How to Read see page 65 Area Map page 66

Age Groups

Equipment & Technology New South Wales

Services

R eg

Provider Name Location Phone Providers servicing Central Coast region (continued) Southern Cross Care NSW & ACT Merrylands 1800 632 314 • • • • The Deaf Society Parramatta 02 8833 3600 • • • • Vanessa Sciacca Erina 0415 913 346 • • Providers servicing Central NSW region ADS Care NDIS Services Norwest 02 8677 0093 • • • • ADS Lifetime Care Norwest 02 8677 0093 • • • • Bathurst Information and Neighbourhood Centre Bathurst 02 6332 4866 • • • CT Healthcare 1800 601 121 • • Empower Golf Australia Hunters Hill 0466 825 044 • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • LiveBetter Community Services Orange 1800 580 580 • • • • Sage Occupational Therapy Leura 0413 556 745 • • Seed Paediatric Services Orange 02 6363 1870 • Southern Cross Care NSW & ACT Merrylands 1800 632 314 • • • • Universal Disability Care Ruse 02 4625 6046 • • • • Wangarang Industries Orange 02 6365 6500 • • • • Providers servicing Hunter region 1OT West Gosford 0438 112 217 • • A-Z Clinical Solutions Medowie 0428 821 215 • • Alkira Wheelchair Services Baulkham Hills 1300 582 022 • • • Awabakal Wickham 02 4918 6400 • • • • Barefoot Freedom St Leonards 02 9438 5554 • • • CT Healthcare 1800 601 121 • • Empower Golf Australia Hunters Hill 0466 825 044 • • • Everyday Independence Harris Park 1300 179 131 • • • Focus Disability Services Burwood 02 9029 9084 • • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • Lighthouse Occupational Therapy Fletcher 0491 096 442 • • Newcastle Mobility Islington 02 4962 4007 • • • • Nova Orthotics Mayfield 0433 395 173 • • • • Ourcare Services Singleton 02 6571 2300 • • • • RehabCo Newcastle 02 4942 0700 • • • Royal Institute for Deaf and Blind Children North Rocks 1300 581 391 • • • • Southern Cross Care NSW & ACT Merrylands 1800 632 314 • • • • The Deaf Society Parramatta 02 8833 3600 • • • • Universal Disability Care Ruse 02 4625 6046 • • • • Vanessa Sciacca Erina 0415 913 346 • • Providers servicing New England North West region CT Healthcare 1800 601 121 • • integratedliving Australia Muswellbrook 1300 782 896 • • • • Katt McDonald OT and DriverRehab Cawongla 0417 913 354 • • • Key O.T Inverell 0404 855 484 LiveBetter Community Services Orange 1800 580 580 • • • • Northcott (Canberra) 1800 818 286 • Northern Prosthetics 02 6687 0777 • • • Nova Orthotics Mayfield 0433 395 173 • • • • Royal Institute for Deaf and Blind Children North Rocks 1300 581 391 • • • • Walk Easy Pedorthics Australia Tamworth 02 6766 3153 • • •

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DisabilitySupportGuide.com.au

161

NSW

How to Read see page 65 Area Map page 66

Age Groups

Equipment & Technology New South Wales

Services

R eg

Provider Name Location Phone Providers servicing North Coast region Angel's Occupational Therapy Service Kungala 0422 889 414 • Ausnorth Building & Construction 1300 287 667 • Beatties Furniture & Manchester Nambucca Heads 02 6568 7484 Better Rehabilitation Maroubra 0459 740 979 • Cirrus Health Byron Bay 0409 626 923 • CT Healthcare 1800 601 121 • Early Connections Kempsey Kempsey 02 6562 6491 • EmbraceOT 0435 676 234 • Hallett Outside Maintenance and Electrical Services Port Macquarie 0447 305 650 • integratedliving Australia Muswellbrook 1300 782 896 • Katt McDonald OT and DriverRehab Cawongla 0417 913 354 • LifeTec Australia 1300 543 383 • LiveBetter Community Services Orange 1800 580 580 • Macleay Options West Kempsey 1800 462 253 • Momentum Collective Tweed Heads 1300 900 091 • Newlife Care 07 5593 3262 • Northcott (Canberra) 1800 818 286 • Northern Prosthetics 02 6687 0777 • Nova Orthotics Mayfield 0433 395 173 • Royal Institute for Deaf and Blind Children North Rocks 1300 581 391 • Scooterland Mobility 07 5539 2141 • Scooters & Mobility Gold Coast Tweed Heads South 07 5524 4398 • Southern Cross Care NSW & ACT Merrylands 1800 632 314 • The Deaf Society Parramatta 02 8833 3600 • Providers servicing Outback NSW region integratedliving Australia Muswellbrook 1300 782 896 • LiveBetter Community Services Orange 1800 580 580 • Orana Occupational Therapy 0437 862 385 • Universal Disability Care Ruse 02 4625 6046 • Providers servicing Riverina region Ausnorth Building & Construction 1300 287 667 • CT Healthcare 1800 601 121 • Eden Healthcare Solutions Albury 02 6041 9700 • integratedliving Australia Muswellbrook 1300 782 896 • KidSkills Occupational Therapy Griffith 02 6961 0700 • LiveBetter Community Services Orange 1800 580 580 • Mercy Health Albury 1300 478 776 • Mercy Health Home Care Services 1300 466 322 • Northcott (Canberra) 1800 818 286 • RehabCo Griffith 02 6961 0700 • RehabCo Wagga Wagga 02 6923 0500 • Southern Cross Care NSW & ACT Merrylands 1800 632 314 • Providers servicing Snowy Mountains region Ausnorth Building & Construction 1300 287 667 • integratedliving Australia Muswellbrook 1300 782 896 • Raw and Moore Occupational Therapy 0439 464 326 • Note: 1. (previously Kempsey Early Intervention Programme Inc)

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162

DPS Guide to Disability Support NSW & ACT 2020

NSW

Provider Name Location Phone Providers servicing South Coast region Alkira Wheelchair Services Baulkham Hills 1300 582 022 Ausnorth Building & Construction 1300 287 667 CT Healthcare 1800 601 121 Eurobodalla Health and Fitness Batemans Bay 02 4472 8008 Everyday Independence Harris Park 1300 179 131 Facilitate Occupational Therapy Services Corrimal 1300 855 513 Focus Disability Services Burwood 02 9029 9084 integratedliving Australia Muswellbrook 1300 782 896 Noah's Inclusion Services Mundamia 02 4423 5022 Northcott (Canberra) 1800 818 286 REDISABILITY Oran Park 0402 089 871 RehabCo Nowra 02 4424 7600 RehabCo Woolongong 02 4222 3500 Royal Institute for Deaf and Blind Children North Rocks 1300 581 391 Sydney Occupational Therapy Service Wollongong DC 0402 115 281 The Deaf Society Parramatta 02 8833 3600 Wollongong Speech Pathology Cordeaux Heights 0418 476 235 Providers servicing Sydney region 3Bridges Community Carss Park 1300 327 434 AAA Ability Care St Johns Park 0427 901 166 Able Living Occupational Therapy Cremorne 0422 535 539 Access and Independence Solutions Blakehurst 0422 458 837 ADS Care NDIS Services Norwest 02 8677 0093 ADS Lifetime Care Norwest 02 8677 0093 Afford Minchinbury 1300 233 673 Alkira Wheelchair Services Baulkham Hills 1300 582 022 Allied Health Partnerships Moorebank 02 8734 3065 Asperger's & Autism Friendly Driving School Chifley 0435 071 232 Assistance Community Care Regents Park 0414 410 444 Atam Building Services Cherrybrook 1300 656 899 Barefoot Freedom St Leonards 02 9438 5554 Bartz Driving School Richmond 0410 679 888 Better Rehabilitation Maroubra 0459 740 979 Campbelltown Physiotherapy and Sports Injury Centre Campbelltown 02 4628 8181 Comfort & Fit - Crows Nest Crows Nest 02 9438 2887 Comfort & Fit - Mona Vale Mona Vale 02 9986 0763 Comfort & Fit - Parramatta Parramatta 02 9630 0066 Comfort & Fit - Waverley Waverley 02 9388 0184 Comfort Discovered Hornsby 1300 662 880 Community Home Care Service Fairfield 02 8710 3060 Computer Coach Australia Bondi Beach 0407 956 071 CORE Community Services Fairfield 02 8717 1500 Cross Care NDIS Fairfield 02 9609 4262 CT Healthcare 1800 601 121 DPN Casa Capace Cronulla 1300 723 318 Empower Therapy Solutions Caringbah South 0400 090 347

How to Read see page 65 Area Map page 66

Age Groups

R eg

Equipment & Technology New South Wales

Services

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48478 48480 48481 48482 41486 57891 51216 51233 60965 40202 53367 49133

DisabilitySupportGuide.com.au

163

NSW

Provider Name Location Phone Providers Providers servicing servicing all Sydney of NSW region (continued) (continued) Everyday Independence Harris Park 1300 179 131 Facilitate Occupational Therapy Services Corrimal 1300 855 513 Focus Disability Services Burwood 02 9029 9084 Foot Evolution Podiatry Erskineville 02 9879 4930 Frangipani Gentle Care Group Homes Castle Hill 0426 934 014 Galia Ayala - Occupational Therapist Five Dock 0435 184 566 Greg Selwood Occupational Therapy Clovelly 0447 815 706 KidSkills Occupational Therapy Sydney 02 9503 9595 Leapfrog Therapy Hunters Hill 0414 455 185 Lenity Care Australia Blacktown 02 9622 2291 Lifefit Physiotherapy Kogarah 02 9587 1444 Maria Fruin Occupational Therapist Mona Vale 0418 265 262 My Family Physio Mona Vale 02 9999 1547 myNurse Botany 1300 868 334 Myrtle Cottage Group Ingleburn 02 9426 3100 Neurotek Pty Ltd Wareemba 1300 766 482 Northcott (Canberra) 1800 818 286 Occupational Therapy Helping Children Balgowlah 02 9913 3823 Professional Community Care & Support Yagoona 0451 693 477 REDISABILITY Oran Park 0402 089 871 Rehab Health and Fitness Australia North Strathfield 02 8759 7222 Royal Institute for Deaf and Blind Children North Rocks 1300 581 391 RP Physio Wilberforce 0488 238 060 SDN Children's Services NSW Broadway 1300 831 445 Shine Early Intervention Leumeah 02 4629 5555 Soul Hub Liverpool 0422 501 552 Southern Cross Care NSW & ACT Merrylands 1800 632 314 Stryder Community Transport Gladesville 02 9816 5000 The Deaf Society Parramatta 02 8833 3600 The Disability Physio Carlingford 0410 626 878 Tile Rescue Georges River Picnic Point 0488 995 898 Walk Easy Pedorthics Australia Tamworth 02 6766 3153 Westside Hearing and Balance Clinic Auburn 02 9749 4444 Providers servicing The Murray region CT Healthcare 1800 601 121 Eden Healthcare Solutions Albury 02 6041 9700 Everyday Independence Harris Park 1300 179 131 Icaria Health Albury 02 6021 5165 integratedliving Australia Muswellbrook 1300 782 896 KidSkills Occupational Therapy Griffith 02 6961 0700 LiveBetter Community Services Orange 1800 580 580 Mercy Health Albury 1300 478 776 Mercy Health Home Care Services 1300 466 322 Northcott (Canberra) 1800 818 286 RehabCo Albury 02 6042 0600 Step Up Podiatry Albury 0499 883 903

How to Read see page 65 Area Map page 66

Age Groups

R eg

Equipment & Technology New South Wales

Services

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164

DPS Guide to Disability Support NSW & ACT 2020

Mental Health

DisabilitySupportGuide.com.au

165

Mental Health

About Mental Health Approximately one in five Australians will experience difficulties with their mental health at some stage during their life. Some mental health conditions can have a long-term effect on your ability to function in everyday activities. Mental health illness refers to a group of conditions such as schizophrenia,

psychosis, anxiety, depression and eating disorders, among others. People

living with mental health conditions may also experience poverty, isolation, unemployment, homelessness, poor physical health and discrimination.

It is important to know not every mental health issue is considered a disability but

if the effects are long lasting or permanent then you may receive support through disability funding.

On the following pages we explain what different mental health support options there are and how they can help you, as well as the details of a number of

national mental health helplines and State or Territory based support groups.

Case Study

When Lee came to Momentum

Collective he had experienced

security of knowing this is your home

serious mental health issues

and you have security.”

determination and the support

community, Lee had a health scare

and homelessness. With sheer

After settling into his new unit and

of a great team, Lee is finding his

and decided to quit smoking. “I’ve

with family.

big difference to my health and also

independence and is reconnecting Following a period of intensive

24-hour residential support from

Momentum Collective, Lee now has

found giving up smoking has made a

means I have a bit more money. My

support worker helped me with some

budgeting skills and I have been

a NDIS package to help him continue

saving money,” Lee says.

active life. His NDIS plan allows him to

that I would be a good candidate for

to meet his goals and live a full and

One of his most valued achievements

“I saved enough to show the bank

has been reconnecting with his son.

engage with Momentum Collective

a loan and now I have my full drivers

son after many years and I am really

including finding permanent housing.

Having the car has opened the door

soon. I can drive myself to Brisbane

to assist with a range of activities,

“My support worker helped me

licence and a car. It’s my pride and joy.

excited to be meeting up with him

to meet him. He told me I am a

With good support and stable

wait to meet them both and have

find a unit through Coffs Harbour

so excited and proud to have my

housing Lee has been able to move

own home.

“I have been in contact with my

to so much more independence and

confidence.”

Community Housing Service. I am

166

“It’s a great feeling to have that

on with his life in many ways.

grandfather. It’s the best news. I can’t

them in my life.”

Case study provided by Momentum Collective

Mental health support Living with a disability and the challenges you face on a day-to-day basis can

affect your mental health. Dealing with physical limitations that may also affect

your ability to work can lead to financial stress, depression or anxiety. Not being

able to take part in social activities due to disability has also been known to lead to feelings of isolation and depression.

It is important to look after your mental health, as well as your physical health.

If youâ&#x20AC;&#x2122;re experiencing anxiety, depression or stress there are helplines, support

groups and professionals who can help you by listening to your story, allowing you to share your experience and learn from others and supporting you to manage and improve your mental health.

Helplines difficult time, helplines are a good general point of contact. They are often open to anyone, with some helplines designated to servicing and supporting people with specific needs.

Helplines are often run by non-Government organisations and can help by

providing information and advice to you and your family and carers. Theyâ&#x20AC;&#x2122;ll allow you to remain anonymous if you choose and can also refer you to find other support services if needed.

Some helplines operate 24/7, whereas others are open within business hours only.

National mental health helplines: Beyond Blue

MindSpot Clinic

Blue Knot Foundation

Open Arms - Families Counselling

Carers Australia

Parentline

Gambling Helpline

QLife

Headspace

Relationships Australia

Kids Helpline

SANE Australia

Lifeline

1800 RESPECT

1300 224 636 beyondblue.org.au 1300 657 380 blueknot.org.au

1800 242 636 carersaustralia.com.au 1800 858 858 gamblinghelponline.org.au 1800 650 890 headspace.org.au 1800 55 1800 kidshelpline.com.au 13 11 14 lifeline.org.au

1800 614 434 mindspot.org.au 1800 011 046 vvcs.gov.au

Mental Health

If you need to speak to someone, have someone listen or be supported through a

1300 30 1300 parentline.com.au 1800 184 527 qlife.org.au 1300 364 277 relationships.org.au 1800 187 263 sane.org

1800 737 732 1800respect.org.au

MensLine Australia 1300 789 978 mensline.org.au

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167

These organisations have a whole range of useful resources available on their websites for people with mental health issues and their loved ones.

Head to Health is a website created by the Department of Health, together with

consumers and support services, that provides information, resources, and services

for people looking for mental health support. Find out more on headtohealth.gov.au

Mental health nurses Mental health nurses are specifically trained to plan and provide support, while

giving you medical and nursing care. Mental health nurses help educate you and your family about your mental illness, provide counselling and strategies to help

you come to terms with your condition, assist with medications and management of symptoms, link you with other health professionals, help with Centrelink

services, housing and community programs and offer support while following

Mental Health

your road to recovery.

You will find these nurses providing their valuable services and care in the community, in hospital mental health units, psychiatric hospitals and in nursing homes.

Psychologists A mental health psychologist is there to identify and treat mental health and emotional issues that may be affecting your life.

This trained health practitioner is not a medical doctor and therefore cannot

prescribe medications. Instead they can help you understand and resolve your

problems, make changes in your behaviour and in doing so, improve your quality of life and mental health.

Psychologists do this through observation, assessment and experimentation to identify what will best suit each individual recovering from a mental health condition.

They can be found in a range of settings including at schools, in clinics and counselling services. A clinical psychologist is trained in using a variety of

strategies including interviews, testing and providing individual, group or family psychotherapy.

You donâ&#x20AC;&#x2122;t need a referral from your GP to see a psychologist however a

management plan from your GP may assist with covering some of the cost through Medicare.

Turn to page 171 to find psychologists practicing in your area.

Psychiatrists Like a psychologist, a psychiatrist will also identify and treat mental health and

emotional issues that may be affecting your life, but because they are a trained doctor, they are able to prescribe medications to help treat you.

Psychiatrists diagnose and treat people with mental health conditions such as schizophrenia, depression, addiction, bipolar and eating disorders.

To do this they develop a management plan, provide lifestyle advice, seek second opinions from other health professionals, provide referrals and work alongside you, your partner, family or carers to help you understand your symptoms and treatments.

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DPS Guide to Disability Support NSW & ACT 2020

Your treatment plan may include medication, psychological treatment and brain stimulation therapies, such as electroconvulsive therapy.

Psychiatrists can be found in hospitals, community mental health services

and working from private consultation rooms. They also work in Government departments, research centres and universities.

To see a psychiatrist you will generally need a referral from your GP.

Psychosocial support The psychosocial approach to mental health looks at what the combined influence of psychological factors and the surrounding social environment have on your physical and mental wellness and your ability to function.

Psychosocial support is a non-medicinal treatment used to treat people with

mental illness meaning it doesn’t use medication. Instead it works by altering the of psychosocial support.

The two main types of interventions include cognitive and behavioural therapy. Cognitive therapy focuses on a person’s thoughts about themselves, their

environment and their role in society. By changing negative internal dialogue

to positive, the person can live a happy, healthy life. Some methods of cognitive

therapy include individual counselling and group therapy with people with similar areas of difficulty.

Behavioural therapy is used to teach a person the skills needed to alter their

behaviour. This helps people become more comfortable in social situations and overcome feelings of inadequacy or isolation.

To find psychosocial support near you go to page 171.

Social workers Social workers make up the greatest percentage among mental health

professionals. A social worker can support you on both a personal and social

Mental Health

person’s behaviours and relationships with society. Education is key to the success

level to help improve your wellbeing. They will help you cope with problems

in your everyday life by making recommendations and help you work towards positive outcomes.

Social workers possess high levels of compassion and empathy as well as good listening and problem solving skills.

They have an extensive knowledge of human behaviour and development. Social workers fight for social justice and equality of people in need. Within the mental health sector, they provide individual, family and couples therapy. You will find social workers in private practices and mental health units.

Social workers play an important role in identifying those in need, assessing

needs, implementing an action plan, helping people adjust, connecting people to resources and support, responding to crisis and maintaining a caring relationship throughout the person’s recovery.

A list of social workers can be found in the directory starting on page 171.

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Support groups It doesn’t matter if you are the person living with disability, a carer, a family

member or friend, there is a support group out there to help you. These groups offer you the opportunity to meet other people, share experiences and most importantly, they can help you realise that you are not alone.

Thanks to technology, you don’t even have to leave the house to access a support group – you can do so through online platforms. However, most support groups meet face-to-face to discuss specific issues.

Several organisations in ACT and New South Wales run mental health education

sessions and/or workshops which will explain how to manage and improve your mental health.

You can contact the below support organisations to find support groups in your

Mental Health

local area.

Alternatively turn to page 171 to find organisations that run support groups near you.

ACT Support Groups

NSW Support Groups

Access Mental Health

Being

health.act.gov.au

being.org.au

1800 629 34

02 9332 0200

ACT Mental Health

Black Dog Institute

02 6230 57961

blackdoginstitute.org.au

Consumer Network actmhcn.org.au Mental Health Foundation ACT 02 6282 6604 mhf.org.au Grow ACT

02 6295 7791

grow.org.au/act

02 9382 2991 Grow NSW

02 9633 1800

grow.org.au/nsw Mission Australia 02 6658 7831

missionaustralia.com.au One Door Mental Health NSW 1800 843 539

onedoor.org.au Parramatta Mission 02 9891 2277

parramattamission.org.au mental-health Support

02 9144 1447

support.org.au WayAhead

1300 794 991

wayahead.org.au

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DPS Guide to Disability Support NSW & ACT 2020

ACT

How to Read see page 65 Area Map page 66

Provider Name Location Phone Providers servicing ACT all of ACT (continued) Aruma† Belconnen 1300 538 746 Atypical Therapy 0481 384 169 Avanza Rehab 0413 887 213 Bollybody Yoga 0432 683 699 Care Connected 1300 561 020 Connect and Relate for Autism 1300 737 124 Connected Children 0431 986 709 Dr Carol Clark Aranda 02 6253 0100 Essential Disability Care Services 0418 828 803 Fabic 07 5530 5099 Greenleaf Care Plus Mawson 02 6193 3101 HeartGlow Chisholm 0435 045 265 Independent Support Management 1800 954 559 Ink Brush Art Therapy Reid 0450 070 240 integratedliving Australia 1300 782 896 Karli Health Centre Pty Ltd 0414 856 409 Kendra Boone Canberra 0417 423 804 Livability Australia Chisholm 02 6291 3044 Lively Eaters Feeding Services 08 7226 6395 Mable 1300 736 573 Mark Barber 0481 571 751 Mental Health Foundation ACT Chifley 02 6282 6604 My Burrow 0422 254 383 PADS (Personal Assistance Dog Solutions) 0458 755 757 ParaQuad NSW 02 9132 4253 RehabCo 02 6126 2000 Richmond Fellowship ACT Pialligo 02 6248 6118 Robyn Taylor Bruce 0415 721 117 Royal Institute for Deaf and Blind Children 1300 581 391 Schemewise 1300 785 567 Skillbuilders Therapy Services and Products for Children 08 9417 4903 SupportSystem Options 0422 056 798 Suzanne Wright Psychology Lyneham 0411 474 229 The Benevolent Society 1800 236 762 The Bipolar Coach 0423 737 018 The Disability Trust Canberra 02 4255 8000 The Shepherd Centre - Canberra Rivett 02 9370 4400 The Shepherd Centre - Liverpool 02 9370 4400 The Shepherd Centre - Macquarie University 02 9370 4400 The Shepherd Centre - Wollongong 02 9370 4400 Thrive Psychology Fyshwick 02 6126 2060 Treehouse Queenbeyan Children's Special Needs Group 02 6299 7271 Untroubled Minds Griffith 0419 666 881 Wellways Australia 1300 111 400 Your Helpers Jacka 0452 439 007 † (Formerly House with No Steps and The Tipping Foundation)

R eg

Mental Health Australian Capital Territory

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NSW

How to Read see page 65 Area Map page 66

Provider Name Location Phone Providers servicing all of NSW Essential Disability Care Services Hamlyn Terrace 0418 828 803 HCA Home Sydney 1300 422 111 Healing Hands Complete Care Marayong 0473 401 787 Julie Leto Jesmond 0421 115 122 Life Without Barriers NSW Newcastle 02 4033 4500 Lifestyle Solutions Islington 1800 634 748 Lighthouse Disability Services Holdings Pty Ltd Parklea 0490 387 325 Lively Eaters Feeding Services 08 7226 6395 Living My Way Menai 02 8525 4000 Mable Sydney 1300 736 573 Maxlife Care St Leonards 1800 100 629 Osan Ability Assist Bella Vista 1300 799 941 Platinum Home Care Chester Hill 1300 115 606 Programmed Care 13 10 95 United Support Services Sydney 02 9569 5546 Providers servicing Blue Mountains region Aftercare Lilyfield 1300 00 1907 Allied Health 2U Marsfield 0424 886 443 Belrose 1300 538 746 Aruma† Atypical Therapy Oran Park 0481 384 169 Community Home Care Service Fairfield 02 8710 3060 Community Links Wollondilly Tahmoor 02 46832776 Cross Care NDIS Fairfield 02 9609 4262 Eurella Community Services Burwood 02 9747 4810 Glenray Industries Bathurst 02 6331 2388 integratedliving Australia Muswellbrook 1300 782 896 Penrith Therapy Centre Penrith 02 4721 1488 Professional Community Care & Support Yagoona 0451 693 477 Sylvanvale Foundation Kirrawee 1300 244 577 The Benevolent Society Glebe 1800 236 762 The Junction Works Austral 02 8777 0500 Providers servicing Capital Country region Aruma† Belrose 1300 538 746 Atypical Therapy Oran Park 0481 384 169 Inside Out Recovery Bargo 0499 326 192 integratedliving Australia Muswellbrook 1300 782 896 Kerin Physio Co. Parkes 0437 749 746 The Benevolent Society Glebe 1800 236 762 The Disability Trust Fairy Meadow 02 4255 8000 Providers servicing Central Coast region Aftercare Lilyfield 1300 00 1907 Allied Health 2U Marsfield 0424 886 443 breakthru Parramatta 1800 767 212 Challenge Community Services 1800 679 129 Community Home Care Service Fairfield 02 8710 3060 Create A Sense Of Place Newcastle 0410 782 755 Cross Care NDIS Fairfield 02 9609 4262 † (Formerly House with No Steps and The Tipping Foundation)

R eg

Mental Health New South Wales

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DPS Guide to Disability Support NSW & ACT 2020

NSW

Mental Health New South Wales

How to Read see page 65 Area Map page 66

Age Groups

Services

R eg

Provider Name Location Phone Providers servicing Central Coast region (continued) integratedliving Australia Muswellbrook 1300 782 896 • • Leapfrog Ability / LiveBetter Islington 02 4979 7777 • • My Circles of Care Disability Community Services Point Clair 0413 610 404 • • Professional Community Care & Support Yagoona 0451 693 477 • • RehabCo Wyong 02 4390 5279 • Royal Institute for Deaf and Blind Children North Rocks 1300 581 391 • • Shannon Spence and Associates PTY LTD Cardiff 0409 479 862 • • The Benevolent Society Glebe 1800 236 762 • • Providers servicing Central NSW region ADS Care NDIS Services Norwest 02 8677 0093 • • ADS Lifetime Care Norwest 02 8677 0093 • • Belrose 1300 538 746 • • Aruma† Astley Pharmacy and Mobility St Marys 02 9673 2212 • • Beyond Boundaries Rehab Maitland 02 4934 1264 • breakthru Parramatta 1800 767 212 • • Challenge Community Services 1800 679 129 • • Glenray Industries Bathurst 02 6331 2388 • • Integratedliving Australia Muswellbrook 1300 782 896 • • The Benevolent Society Glebe 1800 236 762 • • Whole Child Specialists Orange 02 6361 9967 • Providers servicing Hunter region Aftercare Lilyfield 1300 00 1907 • • † Belrose 1300 538 746 • • Aruma Atypical Therapy Oran Park 0481 384 169 • Awabakal Wickham 02 4918 6400 • • Parramatta 1800 767 212 • • breakthru Challenge Community Services 1800 679 129 • • Create A Sense Of Place Newcastle 0410 782 755 • • Firstchance Inc. Mayfield 02 4910 3130 • • Hunter Independent Coordination & Support Services East Maitland 0457 775 272 • • integratedliving Australia Muswellbrook 1300 782 896 • • Leapfrog Ability / LiveBetter Islington 02 4979 7777 • • Lil' Wise Wonders Buff Point 0412 023 233 • Mindful Keeping Counselling Services Branxton 0415 244 220 • Moffat Falls Armidale 0468 300 998 • • RehabCo Newcastle 02 4942 0700 • Royal Institute for Deaf and Blind Children North Rocks 1300 581 391 • • Shannon Spence and Associates PTY LTD Cardiff 0409 479 862 • • Sun Street Psychology Maitland 02 4017 2596 • The Benevolent Society Glebe 1800 236 762 • • The Lifewise Centre Warners Bay 02 49320432 • Providers servicing New England North West region Aruma† Belrose 1300 538 746 • • BEST Employment Inverell 1800 660 660 • • Challenge Community Services 1800 679 129 • • Create A Sense Of Place Newcastle 0410 782 755 • • †

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DisabilitySupportGuide.com.au

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NSW

Mental Health New South Wales

How to Read see page 65 Area Map page 66

Age Groups

Services

R eg

Provider Name Location Phone Providers servicing New England North West region (continued) integratedliving Australia Muswellbrook 1300 782 896 • • • • Moffat Falls Armidale 0468 300 998 • • • Nextt 1300 657 915 • • • • Royal Institute for Deaf and Blind Children North Rocks 1300 581 391 • • • • • The Benevolent Society Glebe 1800 236 762 • • • • • • Providers servicing North Coast region Aruma† Belrose 1300 538 746 • • • • • breakthru Parramatta 1800 767 212 • • • • • Challenge Community Services 1800 679 129 • • • • • • Create A Sense Of Place Newcastle 0410 782 755 • • • • Deborah Scarfe Viva Kinect Cundletown 0428 717 074 • • Glasswing Therapy Terranora 1300 103 194 • • • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • Kate Lennon Goonellabah 02 6624 8888 • LifeTec Australia 1300 543 383 • • • • Moffat Falls Armidale 0468 300 998 • • • Momentum Collective Tweed Heads 1300 900 091 • • • • • • Nextt 1300 657 915 • • • • Open Minds Australia 1300 673 664 • • • Royal Institute for Deaf and Blind Children North Rocks 1300 581 391 • • • • • Shaping Outcomes Tweed Heads 1800 317 468 • • • • Sharon Turton Counsellor Frenchs Forrest 0412 792 967 • • The Benevolent Society Glebe 1800 236 762 • • • • • • Providers servicing Outback NSW region Ability Therapy Specialists Armidale 0468 863 740 • • • • BEST Employment Inverell 1800 660 660 • • • • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • The Benevolent Society Glebe 1800 236 762 • • • • • • Providers servicing Riverina region Aftercare Lilyfield 1300 00 1907 • • • • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • Nextt 1300 657 915 • • • • RehabCo Griffith 02 6961 0700 • • • • RehabCo Wagga Wagga 02 6923 0500 • • • • The Benevolent Society Glebe 1800 236 762 • • • • • • Thrive Psychology Griffith 02 6961 0755 • • • Providers servicing Snowy Mountains region Daargun Aboriginal Corporation Braidwood 0467 619 904 • • • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • Providers servicing South Coast region Aftercare Lilyfield 1300 00 1907 • • • • • • Belrose 1300 538 746 • • • • • Aruma† Atypical Therapy Oran Park 0481 384 169 • • • • Challenge Community Services 1800 679 129 • • • • • • integratedliving Australia Muswellbrook 1300 782 896 • • • • Quirky Kid Woollhara 02 9362 9297 • • • • RehabCo Nowra 02 4424 7600 • • • • † (Formerly House with No Steps and The Tipping Foundation)

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DPS Guide to Disability Support NSW & ACT 2020

NSW

Mental Health New South Wales

How to Read see page 65 Area Map page 66

Age Groups

Services

R eg

Provider Name Location Phone Providers servicing South Coast region (continued) Royal Institute for Deaf and Blind Children North Rocks 1300 581 391 • The Benevolent Society Glebe 1800 236 762 • The Disability Trust Fairy Meadow 02 4255 8000 • Thrive Psychology Nowra 02 4424 7666 • Providers servicing Sydney region Ace Rehabilitation Australia Chatswood 0472 519 319 • ADS Care NDIS Services Norwest 02 8677 0093 • ADS Lifetime Care Norwest 02 8677 0093 • Afford Minchinbury 1300 233 673 • Aftercare Lilyfield 1300 00 1907 • Allied Health 2U Marsfield 0424 886 443 • Allied Health Partnerships Moorebank 02 8734 3065 • Anglican Community Services (Anglicare Sydney) Baulkham Hills 1300 111 278 • Anita Zaknic Dee Why 0401 222 582 • Belrose 1300 538 746 • Aruma† Assistance Community Care Regents Park 0414 410 444 • Atypical Therapy Oran Park 0481 384 169 • breakthru Parramatta 1800 767 212 • Catena Progams and Services Edensor Park 0405 595 077 • Challenge Community Services 1800 679 129 • Choice Community Consultancy Beecroft 0403 491 377 • Community Home Care Service Fairfield 02 8710 3060 • CORE Community Services Fairfield 02 8717 1500 • Cross Care NDIS Fairfield 02 9609 4262 • Eurella Community Services Burwood 02 9747 4810 • Human Kind Psychology Homebush 0402 476 727 • Making Sense Psychology Penrith 0435 997 155 • Nextt 1300 657 915 • Penrith Therapy Centre Penrith 02 4721 1488 • Professional Community Care & Support Yagoona 0451 693 477 • Quirky Kid Woollahra 02 9362 9297 • Royal Institute for Deaf and Blind Children North Rocks 1300 581 391 • Sharon Turton Counsellor Frenchs Forrest 0412 792 967 • Sylvanvale Foundation Kirrawee 1300 244 577 • The Benevolent Society Glebe 1800 236 762 • The Disability Trust Fairy Meadow 02 4255 8000 • The Junction Works Austral 02 8777 0500 • Thinkahead Consultant Psychologists Dee Why 02 99813003 • Thrive Psychology Sydney 02 9503 9555 • Providers servicing The Murray region Glenray Industries Bathurst 02 6331 2388 • Icaria Health Albury 02 6021 5165 • integratedliving Australia Muswellbrook 1300 782 896 • RehabCo Albury 02 6042 0600 • REP Rehabilitation & Exercise Physiology Sports and Recreation Moama 0418 553 349 • The Benevolent Society Glebe 1800 236 762 • Thrive Psychology Albury 02 6042 0666 • † (Formerly House with No Steps and The Tipping Foundation)

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DisabilitySupportGuide.com.au

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Index Abbreviations.............................................................................................................. 9 Accommodation.................................................................................................. 119 Emergency........................................................................................................... 122 Long term ........................................................................................................... 124 Provider Directory............................................................................127 - 130 Respite.................................................................................................................... 124 Short term........................................................................................................... 125 Specialist Disability Accommodation (SDA)............................. 125 Advocates.................................................................................................................... 60 Age groups................................................................................................................. 14 Adults 18 - 64 years........................................................................................ 17 Kids 5 - 12 years................................................................................................. 15 Preschool 0 - 4 years....................................................................................... 14 Seniors 65+ years............................................................................................ 18 Teenagers 13 - 17 years................................................................................ 16 Advisors...................................................................................................................... 131 Provider Directory............................................................................138 - 148 Aids & equipment.............................................................................................. 151 Provider Directory............................................................................155 - 164 Apply - NDIS how to............................................................................................ 23 Area maps...............................................................................................26 - 27, 66 Assessments........................................................................................................... 133 Provider Directory............................................................................138 - 148 Assistance with personal activities........................................................ 94 Assistive technology........................................................................................ 152 Provider Directory............................................................................155 - 164 Behavioural support........................................................................................... 69 Provider Directory.................................................................................. 74 - 89 Capacity building supports .......................................................................... 43 Capital supports .................................................................................................... 42 Carers.............................................................................................................................. 61 Being an adaptable and resilient parent (Featured story)..... 46 Counselling services....................................................................................... 61 Respite care........................................................................................................... 62 Support groups................................................................................................... 61 Support lines........................................................................................................ 62 Case coordinators............................................................................................... 133 Provider Directory............................................................................138 - 148 Checklist............................................................................................................ 37 - 38 Child care..................................................................................................................... 95 Communication equipment...................................................................... 152 Provider Directory............................................................................155 - 164 Community access & inclusion................................................................... 97 Provider Directory............................................................................108 - 118 Companion Card..................................................................................................... 57 Core supports .......................................................................................................... 41 Definitions and often used terms....................................................... 8 - 9 Dietitians...................................................................................................................... 69 Provider Directory.................................................................................. 74 - 89 Diversity........................................................................................................................ 63 Cultural and linguistic diversity............................................................ 63 LGBTIQ supports................................................................................................. 64 Religious and spiritual diversity .......................................................... 64 Early Intervention................................................................................................. 28 About.......................................................................................................................... 70 Early Childhood Early Intervention (ECEI)............................ 28, 70 Early childhood partners............................................................................. 25 ECEI contact details......................................................................................... 25 Provider Directory.................................................................................. 74 - 89 Education ................................................................................................................. 54 Schooling options............................................................................................. 54 Support.................................................................................................................. 133 Provider Directory............................................................................138 - 148 Educational toys.................................................................................................. 153 Provider Directory............................................................................155 - 164 Eligibility...................................................................................................................... 23 Employment ............................................................................................................ 55 Australian Disability Enterprises.......................................................... 55 Disability Employment Services (DES)............................................ 55 176

Employment options..................................................................................... 55 Employment support.................................................................................. 134 Provider Directory............................................................................138 - 148 School Leaver Employment Supports.............................................. 56 Volunteering......................................................................................................... 56 Equipment & Technology............................................................................ 149 Provider Directory............................................................................155 - 164 Financial....................................................................................................................... 53 Carer payments................................................................................................... 62 Disability Support Pension........................................................................ 53 Newstart Allowance....................................................................................... 53 Provider Directory............................................................................138 - 148 Services.................................................................................................................. 135 Support..................................................................................................................... 53 Youth Disability Supplement................................................................... 53 Flowchart - Start your NDIS journey here............................................ 2 Formal supports........................................................................................................ 5 Healthcare products........................................................................................ 154 Provider Directory............................................................................155 - 164 Home maintenance and gardening....................................................... 98 Provider Directory............................................................................108 - 118 Home modifications........................................................................................ 154 Provider Directory............................................................................155 - 164 Housing...................................................................................................................... 122 Provider directory............................................................................127 - 130 In Home & Community Support............................................................... 91 In home support................................................................................................ 98 Provider Directory............................................................................108 - 118 Informal supports.................................................................................................... 5 Intellectual disabilities..................................................................................... 12 Intervention support....................................................................................... 135 Provider Directory............................................................................138 - 148 Life skills....................................................................................................................... 99 Provider Directory............................................................................108 - 118 Local Area Coordinators (LACs).................................................................. 24 LAC contact details.......................................................................................... 25 Meals............................................................................................................................ 103 Provider Directory............................................................................108 - 118 Mental Health..............................................................................................13, 165 Helplines............................................................................................................... 167 Mental health nurse.................................................................................... 168 Mental health support ............................................................................. 167 Provider directory............................................................................171 - 175 Psychologists..................................................................................................... 168 Psychiatrists........................................................................................................ 168 Psychosocial, living with (Featured story).................................... 10 Psychosocial support.................................................................................. 169 Social workers................................................................................................... 169 Support groups................................................................................................ 170 Types............................................................................................................................ 12 Mobility equipment......................................................................................... 154 Provider Directory............................................................................155 - 164 Multicultural support............................................................................63, 103 See also Diversity ............................................................................................. 63 National Disability Insurance Agency (NDIA)................................. 22 Who runs NDIS?.................................................................................................. 22 National Disability Insurance Scheme (NDIS)................................ 22 Accessing the NDIS.......................................................................................... 22 Eligibility.................................................................................................................. 23 How to apply for the NDIS......................................................................... 23 Objectives................................................................................................................ 22 Partners of.............................................................................................................. 24 Pricing........................................................................................................................ 51 Understanding the NDIS............................................................................. 22 What support can I get................................................................................. 39 National Disability Strategy............................................................................ 6 National Standards for Disability Services........................................... 6 Nutritionists............................................................................................................... 69 Provider Directory.................................................................................. 74 - 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DPS Guide to Disability Support NSW & ACT 2020

Occupational therapists................................................................................... 71 Provider Directory.................................................................................. 74 - 89 Often used terms and definitions....................................................... 8 - 9 Pediatricians.............................................................................................................. 71 Provider Directory.................................................................................. 74 - 89 Physical disabilities............................................................................................. 12 Living with physical disability (Featured story)....................... 19 Physiotherapists.................................................................................................... 72 Provider Directory.................................................................................. 74 - 89 Plan management............................................................................................... 48 Agency managed.............................................................................................. 48 Combination managed................................................................................ 50 Plan managed..................................................................................................... 49 Self managed....................................................................................................... 49 Plan managers..................................................................................................... 136 Provider Directory............................................................................138 - 148 Plan review................................................................................................................ 35 Planning meeting................................................................................................. 32 Checklist........................................................................................................ 37 - 38 During your meeting...................................................................................... 34 First plan.................................................................................................................. 35 Preparing for......................................................................................................... 32 What to bring....................................................................................................... 33 Pricing............................................................................................................................ 51 Professionals............................................................................................................. 70 Provider Directory.................................................................................. 74 - 89 Psychologists............................................................................................................ 72 Provider Directory.................................................................................. 74 - 89 Registered providers........................................................................................... 51 Respite........................................................................................................................ 104 Provider Directory............................................................................108 - 118 Rural...................................................................................................................................... Accessing supports when living rural (Featured story)..... 30 Sensory disabilities.............................................................................................. 13 Service agreement............................................................................................... 52 Shared living.......................................................................................................... 124 Provider Directory............................................................................127 - 130 Shopping................................................................................................................... 103 Provider Directory............................................................................108 - 118 Specialist Disability Accommodation (SDA)................................. 125 Provider Directory............................................................................127 - 130 Speech therapists................................................................................................. 73 Provider Directory.................................................................................. 74 - 89 Sports and recreation..................................................................................... 105 Provider Directory............................................................................108 - 118 Support coordinators...................................................................................... 137 Provider Directory............................................................................138 - 148 Support packages................................................................................................. 40 Supported independent living................................................................ 126 Provider Directory............................................................................127 - 130 Tenancy...................................................................................................................... 126 Provider Directory............................................................................127 - 130 Therapeutic supports......................................................................................... 73 Provider Directory.................................................................................. 74 - 89 Therapists & Specialists................................................................................... 67 Provider Directory.................................................................................. 74 - 89 Transport................................................................................................................... 106 Accessible transport........................................................................................ 57 Alternatives........................................................................................................... 58 Community buses................................................................................................. 59 Provider Directory............................................................................108 - 118 Public transport.................................................................................................. 58 Travel and holidays........................................................................................... 106 Unregistered providers..................................................................................... 51 Useful phone numbers and websites...................................................... 7 Vehicle modifications..................................................................................... 154 Provider Directory................................................155 - 164

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